Choice Home Warranty Reviews

Plumbing system. The Tech was knowledgeable and understood our needs, worked quickly. Tech was nice and understood his job, he explained things to us as he was working so we knew what he was doing and what was wrong, he was on time.

Plumbing leak. I reported this 7 days ago. Someone came out 5 days later and took a picture. I'm still waiting on a plumber to fix the leak. In the meantime I have vacuumed 4 gallons of water out of my carpet. The sheetrock is turning to mush. And I've dumped 10 gallons of water out of my garage.

Air Conditioner runs constantly even when I set the thermostat higher. Kyle did an excellent job repairing our AC unit and hopefully it will run for a while with no other issues. He was very professional, friendly, well spoken, and very confident. Very nice explaining paperwork to me. It means a lot to deal with someone professional. Thank you so much!!!

I am extremely satisfied with the service I received from the Bee Safe LOCKSMITH. He arrived during the specified time and was very polite. He explained everything in detail, made sure my family and I would have the number of keys we needed for each door and even reached out to the warranty company to ensure that each type of lock he would be re-keying would be covered. I would definitely recommend him in the future.

Air Conditioner not cooling. The Service Technicians were very Professional and very polite. Once they arrived they took care of the problem in a timely matter. They diagnosis the problem that I was having and they already had the equipment to fix the problem. They were able to prepare and fix the air conditioner without having to order any parts or find any part.

Received call from service person who had a large number of emergencies. He led me through some steps which eventually solved the problem and the A/C was cooling the house. He did not have to visit and I canceled the appointment but I should have him come in for annual service.

Placing the claim and getting a technician was very easy and fast. I had someone here the less than 24 hours. The company was very nice. My AC froze. Disappointed they only authorized a temporary fix instead of actually fixing it. The technician stated he told Choice this is only temporary solution and would need to be replaced and the rep acknowledged it. I get it’s an expensive fix but I’ve paid many years with very minimum claims.

Air conditioning. After waiting for 5 days, because the first technician had a wreck on his way to the appointment, another technician had to be located. I was informed Friday morning and my new appointment was for 7/4 between 11/3PM. But when he called me to verify the appointment he asked if I would like for him to come now, being that he wasn't that far away from my house. I said yes please do and he came and replaced the parts needed and got us back to normal. Thank you Daniel for your help and service.

I called about my water heater pilot light being out. I tried for hours to get it fixed myself and then I finally called you. The person on the phone was very nice and knowledgeable. After about three hours I finally got it lit myself so I had to cancel the order. But I am confident that if I hadn’t fixed it myself your company would have taken care of it in a timely manner.

Air Conditioning. AiRTS was our tech. He was very polite, courteous and knowledgeable. He came in and got the job done quick and efficiently. The response from Choice was very timely and greatly appreciated. I would recommend this service for your home.

I reported a leak in my roof and was given an order number and then the agent put the order out for a company to come out and fix my leak. When the men went on the roof and found the leak, which just required 12 shingles to fix the leak, someone at Choice Warranty refused to okay the fix. I don't think replacing 12 shingles is a partial fix when the roof has 1000 shingles on it. I then paid for it myself and either want reimbursed for the cost or return $1200.00 for the remaining over 4 years that my warranty was supposed to cover.

The representative was quick and very polite! She gave me good instructions on how to handle my claim and told me when I would be contacted by a technician to fix my problem. I will highly recommend this service to others because of the professionalism and great outstanding customer service provided.

Shingle replacement. Talked to Hind ** once. Explained to her what really was going on. She said she was going to talk to your roofing tech. And would get back to me. Have called her three times-no answer- left a message all three times. Have not received a return call. Is this the way you want your employees to take care of business?

I placed a claim but I wasn’t given any contact information regarding who would be handling my claim. When I didn’t hear from anyone I called back to Choice only to find out the we’re closed and told I had to go on their website to get help. When I have a major plumbing problem I don’t want to go on the website. I want to know who my case is turned over to so I can personally follow up and know when my situation will be resolved.

One of my two air-conditioning units stopped working completely. I put in a repair request at 5:30 PM on Thursday evening and the AC tech arrived Friday at 3:40 PM, replace my motor and capacitor, and I was up and running within 50 minutes of his arrival. I was very pleased with the prompt service and the repair. Thank you very much!

Who knows my order number because your agent didn't send it to me as promised. If you steal my money I will sue you. I am not satisfied by any means and I intend to tell EVERYONE. You are worse than SEARS.

Broken AC. First time we have had a repair be done in one day. Our master bedroom was 90 degrees. Repair was done and he went out of his way to complete. Very pleased. Highly recommended. Very efficient and educated with the system.

My dishwasher was checked out and needed to be replaced. I had not realized that instead of automatically replacing it, I could be offered a cash payoff. I must admit I had not read my contract thoroughly. I was offered $179. since it was 17 years old. I spoke with a representative after I had found a replacement. CHW was helpful and agreed to pay for the replacement but I would pay for installation. I was very pleased with how willing they were to work with me.

Your phone representative was very knowledgeable and extremely helpful. He took his time dealing with us even though it was the end of the day on a holiday weekend. He worked patiently with us to meet our home warranty coverage needs that were beyond the scope of the standard coverage offered.. Thank you Luke **. Well done.

He provided Great service.. He was nice and Pleasant personality. Called before coming because I said urgent and he was on time. He explained exactly what was needed and fixed the problem. I would use him again to provide that type of service.

This is my first claim with Choice Home Warranty and I am completely satisfied. They took the information and I have a service date. If I didn't have this warranty then I would have paid approximately $600.00 to replace my washing machine.

AC leak, not cooling. Technicians were courteous over the phone and they arrived on time. Impressed with how they show caution to not disrupt my home going in and out. Didn't waste time assessing the problem. Explained the process to my understanding. Very professional.

The ice dispenser/crusher in our LG Refrigerator failed. The OEM had replaced the original assembly with a better one. Choice failed to find the proper replacement even though it was available (I ordered it) on the OEM website. When I pointed out the availability of the assembly from the OEM to the Choice rep she refused to obtain the part and instead insisted that I take a settlement amount. This took place on July 3 so maybe she just wanted out of the day.

The sales person was friendly and answered my questions and set me up with a plane that I think will serve my family very well. More than helpful and did his best to answer all questions. I feel that this is a reputable company and feel confident doing business with them.

We waited from Thursday before 8 AM until Tuesday around 5:30. As far as I am concerned if this is the normal wait period it's not a good thing and I would not recommend this service to anyone. Tried to get in touch with Choice and could not, HORRIBLE customer service. We were satisfied with the work but certainly not with the wait period.

My air conditioning system went out. It was soo very hot. I email Choice Home Warranty. They immediately sent it in. I got a confirmation number. That was on Sunday night. They schedule me for Tuesday window open from 11:00am to 3:00pm. They were 1 hour and 1/2 late, because they had to put a air unit at another customer. They came fixed it and they left. All went well.

I received prompt response when I filed my claim, and the Tech was out within 2 business days. He found the water leak, but then told me he was not authorized by my warranty company to fix it. He told me that we would have to do the work to repair the leak. Not what I expected from my home warranty company.

Had dryer repaired. Service technician arrived early and was extremely professional and exercised Covid 19 protocols. The tech did not tarry, he assessed the dryer determined the problem and repaired the unit. Very satisfied customer and would without hesitation recommend Choice to all home owners.

It took too long to authorize the replacement. As a result because of the holiday weekend we will be without hot water for a full week before they can replace it. Totally unacceptable. I would not recommend this company to anyone in the future.

Amy was great and very professional. She made a good sale and worked with me to get a reduced rate. I have nothing else to say. I will have to comment on services once I receive them.

Air conditioning unit. I received excellent service. My unit stopped working. The repairman explained the problem and told me what I could expect to happen. Choice contacted me the next morning and I was given an option to replace the unit with a cost to me of $3075.00 and I agreed and now I am just waiting for an installation date for the work to be done. Ideally I would have no more to pay than my deducts but at least I did not have to pay the full amount.

Air Condition Not Working. I was very pleased with the quickness of my service. To my surprise, the technician arrived at my home at 9:30am the next day & repaired my unit. The technician was very professional. I will definitely continue my home warranty with Choice.

There was a mix up on scheduling Tech. Was told Tech would show up Thurs 0700-1100. He did not show up. I finally got ahold of him around 3pm. He said he was not notified about it. He had there 3:45pm.

I don’t know how to fairly evaluate this claim. The technician was everything great you could ask for except for one thing, he did not have a simple dryer belt. One had to be ordered and it will take 2 weeks, if we are lucky. TWO WEEKS WITHOUT A DRYER! I am not in the right frame of mind to give you a fair evaluation so I will decline.

The technicians who came to work on my air conditioning system today were excellent. I will definitely ask for them if I need this service again. The guys are from Air Control Heating and Cooling, LLC. The guys were very professional and showed me that they knew what they were doing. My coworker stopped by my house before they left and I recommended them to her because she mentioned that she needed some air conditioning work. Thank you.

Don’t choose this home warranty company! They are a fraud and are horrible at customer service. Parts on back order for my fridge, food spoiled twice, non reimbursement, parts delivered after 2 months and taken back by the service person because he misdiagnosed the issue and said the part was not needed for someone else that Choice sent out and now Choice is claiming they sent me a check that I never received and refuse to fix my fridge after dealing with this for almost 3 months. Run!!!! Save your money.

You look diligently through the fine print for reasons not to honor your claims as you just have for my air conditioner and have done for other of my claims. Your customer service is just awful. Trying to get someone to speak to is nearly impossible.

First plumber that came was rude and refused to talk to Choice claim manager Chantel. Then SNAP came which I was not aware of therefore I refused their service. Ducky’s Plumbing came and was very understanding and compassionate about our problem. For future appliances or plumbing matters I ONLY WANT DUCKY'S PLUMBING to service my products. Bottom line I was without water for 3 days and I have an 86 yr old mother with a broken hip That needed bed sheets changed and had to be bathed. I was going to the neighbor to fill up gallons of water for our bathrooms and to wash dishes.

- Before we bought the insurance from Choice Home Warranty, the sale person from that company knew what kind of electronics we have and what is the condition of the electronics. They said their insurance covered all including the replacement if the electronics is not repairable. Then we purchased the home electronics insurance from them. But this time when the air conditioner has problem, Choice Home Warranty charged us $3400 for the replacement.

The service is awesome but when it’s time to renew your policy there are way too many call reminders per day. I have received up to five calls in a day to remind me that my services would be expiring and that I needed to renew my policy. I would recommend less calls.

Complete scam!!! Horrible customer service!! At first they convince you with the best FALSE promises there is, then when you have a claim they do everything in their power not to cover it!! I was behind my case manager for 6 days without air conditioning in my house! I understand some things do not cover but they tell you not to do anything until you speak to them. I've been at my parents house for a week with my pregnant wife due to their incompetence on fixing my unit and lack of good service. I hope there was a zero star rating because they deserve it!! DO NOT BUY YOUR WARRANTY WITH CHOICE!!!

The only issue was he did not call for the $60 payment. No other issues. Excellent. However vendor has not been paid as of today. Just want to get this resolved as the company says I owe 180 dollars for labor. Please get back to me.

A technician from Tiburcio's (Oscar) came tried to restart heater but it went out again. 2 days later he came back and said tank was leaking from inside that is why heater will not stay on. He thought the tank needed to be replaced. He will tell CHW and see what they will do. That was Wednesday July 1st but we have not heard from CHW as of today July 3rd. NOT HAPPY WITH COLD SHOWERS..

I am a senior citizen living on a limited income. All I ever get is rejection from CHW. I want them to know that I feel taken advantage of and have lost faith in you. Please refund the 2 1/2 years I have left on my policy so I can take care of the repairs myself.

Repair was done by Doc J's Heat & Air, LLC, Inv. 244, 918-921-4240, www.docjsheatandair.com. Excellent service in a timely manner! Very helpful and friendly. Would like to use them again when necessary. Will recommend them to friends as soon as possible.

The process of submitting, confirming and setting the appointment were all incredibly easy and the number one reason I love Choice. The only issue I have is the window for service was 11 am - 3 pm, which in its self is incredibly long and requires someone to take the entire afternoon off from work. However, my service did not arrive until after 5 pm and I was not informed throughout the day about any delay. This seems like a pretty easy fix.

You would not take my claim by phone, therefore, I was forced to submit my claim online. The next day, you sent an Email saying you were unable to locate a contractor, so I had to search for one myself. Got a contractor. Submitting the claim report online was difficult, and had to be attempted 4 times before it was successfully sent. Still awaiting claim response.

Setting up appointment was easy and professional. Was informed every step of the way what was going on and being done on my behalf. When technician arrived on time, he informed me what he was doing, why, and how long it would take to complete his task. Technician was professional.

When I bought the policy, I asked the salesperson if I could use a service company I used in the past. He said I could if they were bonded and insured. The company I used in the past was not on your list of providers and I was not able to use them. Luckily my husband was able to get the A/C working.

The agent handled my issue very quickly and efficiently. It took less than 10 minutes to handle everything. He was polite and professional. I would recommend Choice to my friends. I have used other companies and they were not as professional as Choice.

Knowledgeable customer service representative who offered extended monthly coverage for a reasonable cost. Also the deductible was more reasonable ($75.00) and competitive than my previous coverage ($100) per service call. Appliance coverage is identical and now have a personal representative I can contact if necessary.

Plumbing clog. Professional and knowledgeable. Hopefully it’s a solved problem now. Prompt and courteous. Explained the problems. Checked throughout the house and discussed with us every step of the way.

I've used Choice Warranty for over a year now and I'm happy with the service, they put the service you need out quickly to a vendor and should it not get picked up quickly you have the option to bring in your own vendor to make repairs and Choice Warranty will refund you, that's a great service solution.

Refrigerator was leaking. The tech that came out to repair was professional and did an excellent job. I have had to call Choice Home Warranty several times since moving less than a year ago and each time the company along with the tech has been excellent.

I called to have my sump pump looked at because it’s smoking. They called me back due to the wait time. And then they tell me it’s not covered and I’m sooo confused because I thought that was what I was paying extra for on my policy. So now what am I paying for?

Tasha was wonderful to work with. She knew the answer to all my questions. And she did not pressure me into anything. As a matter of fact, when I asked for an hour to talk to my wife about this she was more than happy to oblige.

So far Choice has responded quickly to our problems and the technicians are great. They know what the problem is and they take care of it right away. I hope it's the same for the air conditioning. We appreciate their timely manner.

Thanks you for the service. He was nice person. Well done. Thank you once again. I would like give him a five stars service. May God bless you. Be safe out there from Covid 19. Thanks you Choice. Good service.

The cost to repair is only about 120 dollars difference in a brand new stove.... I’ve been without my stove for 4 days before technician came out.. He arrived, did what was needed and said parts had to be ordered and one take maybe a week to get... so that’s 2 weeks with no oven!!!! Then once parts arrive then have to call to get someone else to do repairs since that technician isn’t available til July 21, 2020.... So that gonna be close to 3 weeks with no oven when the same stove I have is at Lowe’s for 560 brand new because of 4th July sale... I could have ordered the parts myself and had it fixed by now instead of having to wait all this time!!!! Why pay for a warranty when $120 cost difference stops you from having use of your oven for an extended time period????

Our Refrigeration unit was not working and he did a great job. He came at the time he said and was very nice and professional in his work. I would recommend him and your company to my friends and relatives. Choice has always being there for us. I would really recommend your company.

Raull was clear articulate and helpful. Better than better...the best yesterday. He gave suggestions and clarified claim approval. While finding vendors is difficult, we have some options. We have a technician, and awaiting parts. The holiday and the heat mack satisfaction fickle, but Raull offers hope.

The Air conditioning Technician was on time and tried to fit us in earlier in his schedule. However that wasn’t possible but he tried. He was very competent and quickly analyzed the issue with our air conditioning system. I would use him again.

They finally chose a decent repair company so guy was able to repair same visit past repair have been with a company out of town and always take minimum two weeks so it was nice to see a Sears repairman show up.

Washer. Technician was polite, very thorough and competent. He diagnosed problem and repaired it in a timely manner! His explanation of the problem was direct and to the point. He examined the appliance before beginning and made note of any damage incurred beforehand. Receipt was generated before departure.

Waited over an hour to speak with someone but no answer. I would appreciate a call back to discuss my issue. I need an explanation concerning an email received from your office. It states that you can’t provide service and I must pay for service myself. How does reimbursement work?

I have been a loyal customer with Home Choice Warranty for over 5 years now and I am always almost disappointed when I submit a claim. It just hardly gets handled correctly and the customer service reps are hardly compassionate and never empathize with my concerns or try to resolve them. I am actually considering switch to a company that actually cares about their loyal customers. The last claim I had for my AC Thermostat was not resolved at first visit and even though my current thermostat needed replacement they did not want to cover the same grade and only agreed to cover a lower grade which would put my rental home at risk of a damaged AC in the future due to no programming abilities. This is not acceptable. A warranty should replace with at least equal or lesser value not lesser value. Thanks for reading and I hope someone does listen and my opinion does matter!

Christian showed up during the projected window. Determined the unit could not be repaired. He installed a new one within a hour. Works great and work area was left clean. Very nice. CHW approved the replacement of the GD within 15 minutes.

I had Jems ** did my policy. He offered me several way to do the policy. He was very professional in handling my request. Thanks, Jems. I am now covered by Choice Warranties and hopefully, I have a good cover.

The problem with the microwave was that it was tripping the breaker every time it was turned on. The technician was very knowledgeable and resolved the problems in minutes changing a couple of switches, end of problem. I would recommend Choice Home Warranty to offset any money expenditures in hundreds thousands of dollars.

The Vendor was responsive; very helpful. The part had to be ordered because the air conditioner was under warranty. The vendor ordered the part. It was installed as promised. The technician was professional and appeared to be knowledgeable. All appointments were met to my satisfaction.

Garbage disposal. Leaking from under the unit. Unit was replaced. C Force is always amazing in his response to issues from CHW. Very happy this item was replaced and not compensated for a portion of the value. I am happy that CHW has good repair personnel.

Dishwasher. Technician was very knowledgeable and recognized the problem in a timely manner. He left the work area clean. He showed up on time. If we have any problems in the future we would like for him to come back. Thanks.

I was surprised when talking to Leo, he was very friendly and it was easy understanding the policies as he explained them. I was thinking about purchasing a one year policy and ending up purchasing a three-year policy. It was a pleasure working with Leo on setting things up!

Such great friendly service. Brett expedited my request very efficiently. I would truly recommend him to others in the future. He answered all my questions and concerns and even gave some recommendations. I would like to work with Bret for the homes and my future homes. Thank you for having such a quality team member.

Didn't take long for him to diagnose the problem. He fixed the problem asap. I am sooo happy it's fixed. I would recommend this Tech to any and everyone. I appreciate his early arrival. The tech got right to work.

Akram was friendly and thorough. He explained what was wrong with my AC unit & reviewed the cost structure as well as options. Overall, he was outstanding and very professional on my visit. Next time I have any AC or heater needs, I will certainly go back to him.

I am grateful to have spoken with an agent from Choice Home Warranty. She provided me with options that will be beneficial for my home repairs as well as promotional offers. She assisted me in reducing my anxiety and frustrations that I was feeling with my existing home warranty. This lead me to the cancellation of my existing home warranty and applying for Choice Home Warranty.

We moved into our new house the end of May, then a week later our air conditioning unit went out the first week of June. We thought having the home warranty was a good idea, until we actually had to try to use it. Our a/c went out on a Friday, so when I was finally able to make contact, they wouldn't schedule anyone to come out until Monday, but I was able to reach the technician and he came out Saturday to check the system. He recommended a complete replacement.

I felt like your customer service person was talking down to me. I’m thinking about cancelling already. Asked if I talked with my husband. I said, "Why do I have to do that?" He said, "Back in May that’s what you told us. Is he here?" I said no. He said, "Then you can’t decide?" I said, "Yes, I called him on the phone." Then he said the monthly rate was for people who could not afford the yearly rate. I said, "I’m paying monthly until I decide if I like my service!'

When I called to place the claim the representative was very polite and courteous. He help me and set up the claim and provided all the information needed. I received text message and calls advising the status of the claim. The technician that came to evaluate the problem was very courteous and knowledgeable. Explained needed to order the part to be replaced and once received (in about 7 days) I will be called to schedule the installation date. VERY SATISFIED WITH THE SERVICE!.

Pump repair for pool. Called and within hours was given name of company and technician that would be checking out the pump. Technician arrived as scheduled, great communication prior to arrival, discussed issue, made repair and gave me card to contact if further issues post work. I am pleased with service, quality of technician and the promptness.

Air condition unit. Dear Sirs I have been waiting to get my unit fixed. This problem occurred on June 14 2020. It is very hot here in Tx as you know. This is my rental. There are children in the unit. I might say 1 child I have already spent my whole rent check and still the problem is with me. According our contract it says fix or replace. Please expedite this. I have my rights according to the contract. Thank you Martha **.

A legitimate claim was filed with CHW on 6/25/20. CHW's authorized technician inspected/analyzed the air conditioner and provided an estimate. CHW denied the claim stating compressor failure NOT due to "normal wear..." A failed compressor on a 16 YEAR OLD A/c unit IS NORMAL WEAR AND TEAR!!! This is an outright bogus attempt by CHW to NOT PAY A LEGITIMATE claim.

I have had nothing but problems with these guys. Our AC went out on 6/9/20 and I submitted a claim same day. They approved repair on 6/10/20 yet is still not fixed. Today is 7/2/20 or 22 days later and still not AC. We live in Texas and the temps are over 90 degrees every day. The process is that they (of course) hire a service AC repair company, but then Choice must issue a PO for the materials needed. Choice has misordered the materials twice. Still no AC. I have spoken to them half a dozen times and the AC service company a dozen times.... This is NOT the AC service company issue, but directly a Choice Warranty issue. Do NOT use these guys but that is just my way of expecting good service for what we pay for. Join the party and sign up or RUN.... Choice is just that.... YOUR choice until the sign up.

Steve's Monster Plumbing. Steve did an excellent job repairing the water heater. He was professional, friendly, on time and knowledge. Steve explained the process and next steps very succinctly. It was a great experience! I would recommend Steve for future jobs and to other persons who need work done.

The Tech made their window 11PM to 3 PM... But I'm a senior. Being without AC in this town is very huuumm. Three days without AC in AZ. Can you folks prioritize Seniors needing AC repairs in the future? Can you do something?. Chester E

The first contractor sent out - A Snap Plumbing - was horrible. They didn't seem to know what they were doing, one of the employees wandered around my garage with a cigarette hanging out of his mouth the whole time, didn't have the part, took the expansion tank with them, said they'd be back the next day and I never heard from them again. My water heater was unpIugged, the panels removed from the front of the unit to dry out - they told me it was a miracle my house didn't catch fire since everything was wet from the spewing leak from the expansion tank, and I couldn't get in touch with them to come put it all back together.

Dishwasher not working. Very frustrating process so far. First technician came five days after initiating claim. His report was not accepted and we had to wait over a week for the second technician to diagnose the same issues with our dishwasher. Now a part has been ordered and we will wait at least another week for it to arrive and schedule an installation. Too long to be out of a major appliance. Customer service did not understand the issues and I could not easily communicate with them.

Choice Home Warranty was great at setting up an appointment for a technician to come out to look at my washer/dryer. They offered to refund me in lieu of repairs so that I could use to funds towards a new washer/dryer.

I understand that the coronavirus has put most things on the back burner but after 2 days waiting for a service person to call me I’m a little upset. The weather here is in the mid 90s and I really would like to get my air conditioner fixed.

Repair Air Conditioning Fan. I was very pleased with the service. I am very pleased that I have Choice Home Warranty. The technician did a very good job. I am glad I called for the appointment. I do not know what else to say.

I already left a rating on Alex in another survey. Like I mentioned before, Alex was top notch and very professional. He didn't mess around. He came in, did what he had to do and completed in a timely fashion. He was so humble and friendly too. JB Services is blessed to have a professional like Alex representing their company.

Reuben was early to his appointment which worked very well for us. He was competent, helpful, friendly and everything we could ask for when having a repair. We were back cooling by mid-day. Should I have problems in the future, please send Cortinas & Sons.

In Comparison to our previous Home Warranty Company, Choice Home Warranty has proven to be far more competent and on the Job, Issac from Sears Home Services, and Tyler from The Log Doctor were absolutely delightful, and a pleasure to have in our Home. Both young Men worked way past their normal Time, to honor the Appointments made. They were very professional, polite, knowledgeable, and provided great Customer Service. This was our first Claim Experience with Choice Home Warranty, and so far, it is Money well spent!

I haven't had the service done yet. Because I have to wait 4 to 5 days for a appointment. Not happy to tell you the truth. THIS SEEMS TO BE THE NORMAL. I think I have said all that needs to be said, don't you.

Have had Choice HW for years and have been happy with the service. I sold my home and cancelled because I hadn't found a new one yet. When I found another home, I choose Choice again to cover my home. Just wish I'd have simply waited to cancel old policy so I could've transferred to new home bc my rate went up with new warranty. :(

The techs from MJS Plumbing were first of all gentlemen and very knowledgeable in what they did. There was a problem with the new faucet but they solved it and all is done to my satisfaction. I would indeed recommend these men and their company!

I had a leaking pipe. Even though it took 2 weeks to fix it (due to Covid probably) I am happy with the service with Choice Home Warranty. I will recommend to anybody. But I had problems previously but solved later. Thanks.

The tech was experienced and thorough. He arrived on time and diagnosed the issue quickly. He ran a full diagnostic test on the dryer and was able to determine that the washer needed to be replaced. We look forward to having him out again.

Professional Appliances are wonderful. They are timely, professional, friendly and accurate in assessing the problem. I would recommend them to anyone. This time CHW did a great job getting the technician to our home in a timely fashion. The last time was an emergency and my claim was not treated in an emergent manner.

I was able to resolve the problem without a technician. But the response to my initial claim was prompt and professional. Thank you for your assistance with this matter. I do wish the coverage would cover more of the entire garage door system.

You have authorized my a/c unit to be replaced. However, you have left me without air for a week, and I have no idea (nor do you) as to when this is going to happen. We are now going into 4th of July weekend, so I don’t think I’ll be getting a tech soon! I told your company ANCHORED A/C could have a duplicate unit installed this Friday for $4,400. That is something you are not willing to do. I purchased a 6 year contract on 2 homes and now that I’ve had something serious happen And it is taking this long for your company to actually take the action they said they need to take; it is ridiculous. It is 100 degrees outside every day. I think I’ve made a mistake. I’ve even referred people already. Very disappointing.

Despite the fact of the awkward location with which to access the pipe, the technician was able to fix the leak without any major damage. He did this by using something called a shark fitting. This enabled him to replace the damaged pipe with using a soldering torch, which would have been a fire hazard.

Everything went great. Barnett Plumbing was very professional!! Choice respond back to the contractor in a timely matter. He didn't have to leave my home before someone confirmed him to complete the job. Thank you Choice for your service. I will recommend you guys to my friends.

Genivs changed the capacitor. The motor was making noise and went out. I put another call in. Haven’t heard back from Choice. I had a bad experience with the last company Industrial Services LLC. He never returned and charged for extra services that was never done. Asked for a return call from a supervisor and was never called to discuss the situation. That was not good for myself or choice warranty.

Our kitchen ice maker was not producing ice. After placing a claim with Choice online in just a few minutes, an appointment was scheduled for 2 days later. Frank at A&E was prompt, professional and knowledgable. Our icemaker motor was broken. Choice Home Warranty approved the repair within minutes and the parts will be here next week! Overall great experience, I would recommend their services!

Two servicemen arrived and repaired all three items with ease and efficiency! They had the tools needed to repair all three items. They were courteous and cleaned up after themselves when the job was done. It took them little time see the problem and get it corrected.

Our dryer wasn't working properly, I went online filed a claim late at night, the next morning first thing I had a call from the tech with a time frame, tech was great, communicative, timely, quick to find the problem and fix it, and friendly. Choice did good with THIS claim.

The tech was at my home for about two hours and I am thrilled that problem was taken care of. My only issue was that they used my tub to pour water from the toilet. I understand that they needed to get rid of the water, but they did not clean my tub and I didn’t appreciate having to do that when I came home from work (my adult son was at the house and didn’t check before the left the house).

This was the first claim I submitted online. It was easy, simple, and quick. I receive immediate feedback and the technician came out the next day. This was especially crucial because it was my AC that failed at a high demand time.

Very fast to respond and attentive to my needs. Don’t pay the initial asking price, tell them you need to think about it and they will toss a discount at you. I had two claims the popped up almost right away and they provided service right away.

I am not sure why I would sink more more into a home warranty especially if the one time I tried to use it they deny the claim. I am not sure if harassing me with multiple phone calls a day is going to get me to renew especially after rejecting my claim. Thanks for nothing!

The technician was very thorough and checked everything on my garage door opener to get to the root of the problem. He was running a bit behind, but had the courtesy to call to let me know. Very pleased with him.

Very bad experience. Choice Home Warranty always try to find illogical excuses to not fixing the issue if it costs some money. I do NOT trust choice home warranty anymore. Our information can be reached by scammers. I received an email telling me that technician will come to my home and gave my my full name and policy number and claim number and when I called Choice home warranty they said that they did not send me any Emails.

My 1971 condo master bath shower handle became almost impossible to turn on and off. I called Choice Home Warranty who contacted Laszlos. Very busy company. So Laszlos sent Tibor’s Company as a replacement plumber. Tibor is a genius! He had to remove a bunch of in-wall equipment before he went out looking for the correct pieces. Now everything works better than when I moved here!

Pool problem. I received excellent, kind and detailed service from a lady named Gene. I am very thankful to have Choice Home Warranty for my needed covered repairs. I have shared with family and friends about your excellent service. I found your business in an advertisement on TBN television station.

Took a week to get a plumber due to Covid. Once scheduled the plumber was on time.... Called first.... Did a good job and left area clean. Only gave a 4 because it took a week. Would highly recommend but be patient due to wait time.

Travis from Service pro came on time and next day (today) came back with brand new knob for my dryer which was broken. I really like your company and the service people you work with. All of your employees are also very professional and helpful. Thank you for being there for me.

It was a quick response to my claim. Received an email regarding the time the technician will arrive. The technician came on time, very knowledgeable. Identified the problem and resolved it. Thank you for providing excellent service. Will recommend Choice to friends.

The technician was professional and courteous. The work was well done and completed. I am very well pleased with choice warranty. I wish there were more technicians in my area. It is great to have found someone to complete the task.

Technician sent was excellent. Professional, knowledgeable, and efficient. Worked continually to diagnose and correct the problems. Serviced the compressor and replaced the thermostat. Mario from Triology Service knew exactly how to diagnose and correct the issues with the a/c unit and worked to correct them.

I reported the A/C being out on 6/9 and it is 7/1 when I have received the report of denying the claim. I wish to point out that this is the system that I installed completely new approximately 2005. The only repairs to this system have been done by Choice technicians. The denial claim indicated repairs done with incorrect parts. Well, that could have only been done by your technicians. This is the hottest time of the year and I have be delayed 24 days without A/C concluding with the system had had incorrect parts previously installed. If this decision stands, this will be terrible course of justice. I faithfully pay my annual payment for your services, depend totally for servicing my household warranty requirements and I get this type of service! Outrageous!!!

My dishwasher could NOT be repaired. I was offered $229.00 to go toward a new one. Your advertisements say that if not repairable you will replace! However, you REFUSE to replace my dishwasher. I can't buy a used piece of junk for $229.00. PLUS, I paid a $45.00 fee for the service call. So FALSE advertising... flat out lying! I will NOT renew my contract and will let everyone know why!

I contacted Choice Home Warranty because my Refrigerator stop working. The Technician came out and it was determined that my compressor needed to be replaced. I call CHW and spoke to a gentleman who was very very rude, he informed me that CHW would not repair or replace my refrigerator. I made four attempts to reach a manager at CHW but no response.

No mask worn by technician. Didn’t clean out bottom of shower, when he finished. Technician and assistant very polite and personable. Water was leaking from faucet under the shower head. I appreciated the sixty dollar service charge. Other warranty companies are higher.

I felt very rushed and after signing up it seemed like the gentleman was just in a hurry to move on to the next sale. I don’t know what to do if something does break down and if I didn’t ask he wouldn’t have even given me a phone number.

He was very helpful and fixed both of the problems. He got the bathroom drains unclogged and stopped the sink drain from leaking. He did a thorough job and cleaned up after himself. I would recommend him to my friends.

To start I don’t even know who I spoke to. I was referred to your company from my parents and told to speak to a salesman named Ronald. I got someone on the phone and asked for Roland (I mistook Roland for Ronald) and the person on the phone ignored me and began asking questions about parents and I. After a few minutes I asked, is this Roland? (Again, mistaking the name) and there was a pause before he said, yes. So whoever it was, it wasn’t Ronald and unless I got very lucky it wasn’t Roland either. So we get to the payment part of the call.

Amy was great over the phone, she was very attentive and willing to help us understand what we were getting with our home warranty. I would highly recommend friends and family to consider Choice Home Warranty as their home warranty provider.

Bill the tech who came was one of the nicest people I have ever had the pleasure to meet. He did excellent job. He explained everything he did left everything as clean as it was before he started. Would recommend him to everyone thanks for great job.

AC not cooling upstairs. It took a 7 days before a company was sent to repair system. 1st dispatched did not show. We had to wait over 7 days for repair. This is not the 1st time we had bad experience getting our AC serviced.

I had accidentally enrolled twice - and a rep. Noticed immediately and called me to straighten it up. He also ended up getting me a better deal due to my location. It is a good sign for me future service quality!

Even amid COVID-19, Choice Home Warranty was quick and prompt with service. The serviceman came after hours and worked overtime to get my air conditioner working. I have referred several friends to Choice Home Warranty and received free months premium.

Technician was friendly, but a bit unprofessional in answering another business call while in my house and speaking very loudly while my children were napping. But he was knowledgeable and friendly and wore a mask. Choice customer service representatives are difficult to understand.

Called opened a claim and they had a tech that was very knowledgeable and repaired the unit and got it going in less than an hour. Great response and Service Repair. I can only hope if I have any other repairs on other appliances they will be as good knowledgeable and responsive.

Mr. Marvin with Marvin's Heating and Air arrived at my home on Sunday, June 28th. He listened to my concern and inspected my unit, going into the attack and outside. He was not able to detect what was causing the roaring sound because it had stopped before his arrival and did not reoccur while he was here. However, the sound returned on Monday, June 29th at 7:10 a.m. and I immediately went out and made a video of what I was hearing and sent it to Mr. Marvin. Mr. Marvin returned on Monday, around 1:00 p.m., to reevaluate the problem, but because the sound is intermittently and had stopped again, by the time he arrived the unit appeared to be operating properly, and he could not provide a definitive diagnosis.

We put in our first claim with CHW and already having issues with them wanting to cover. We put in a claim for ac issues and the tech was out within 48 hours from submitting our claim. The tech recommended that the unit needs replacing and submitted that to CHW. We now have had two different companies come out and both with same recommendation. They keep delaying our request for 2 days now and we still do not have a decision. We cannot get anyone on the phone. I have sat on hold for almost an hour twice. They give you the option to have someone call you back, but I have yet to get a call back and it is 4 hours later. When you ask a question on the website, they just send a copy/paste response to keep delaying. The heat index is over 100 degrees and we don't have ac. They are deliberately delaying. Now we will be purchasing a new unit out of pocket. What is the point of having a warranty when the company will not cover?

The young man from Sears that fixed my refrigerator was professional courteous and knowledgeable. He fix my appliance in a matter of minutes. He cleaned up after himself. I rate him a 10. I will recommend him to all of my family friends and neighbors. Job well job.

AC stopped working on 21 June 2020. I did request for service online. I informed you that I was over 75 yrs of aged and had medical problems. I was informed no one could come before 29 June. I am on a fixed income and could not afford to call someone else of my choosing and wait 30 day for reimbursement. As it turns out, I had to borrow the money and call someone (I have the receipt). My health would not let me wait until 29 June nor wait for all the forms to be filled out and approved. I feel that the wait time was unacceptable.

Spoke with Ken today and happy to say that he was very helpful with my obtaining a new policy. He worked with me to get all my affordable discounts and I am happy with the end result. I have had Choice Warranty in the past, and they have always addressed my issues in a timely manner.

The technician was knowledgeable and polite. I will see how fast you are on getting it fixed. It is very hot in St Louis. I waited on the phone at least 15 min. then went to call back. I am a real estate agent and have given as gifts your services to my clients for a year. Your CO. has gotten a little off lately so I will see how I feel.

This is the 4th time a tech has come out to my home for the same appliance, but the rep from Choice reported only one was on record. This has been very frustrating to pay numerous service fees for same issues. The rep was rude and offered no flexibility with this concern. I had planned on renewing my warranty for another year, but after this experience I have decided to look into other companies. I shouldn’t have to pay $200 in service fees for same reoccurring issues just because each technician either does nothing but give me detergent samples or claim they have fixed the issue.

I used the online site to report the problem with GE washing machine. Choice responded promptly with an order number. Within a few hours they had assigned my case to Sears repair service. A couple of days later the serviceman came and quickly identified and repaired the washer problem.

I have had this service for a good while and now that I need service I am still waiting for service, my refrigerator been out since Friday 6/26/2020 and still no service, customer service has been called and called waiting for return calls and call Ed again today and customer service lady very nice and apologize for the inconveniences. Putting in claim was the easiest part, can't do much on review until I get service, If ever. Most definitely will be rating Choice Warranty.

Disappointed in the overall results. We have had to request a claim for our pool motor 3 times. The reason is the first company that was sent out did not fix the system properly. The 3rd claim was denied because we were told we had exceeded the funds for this system. Had the system been fixed correctly the first time, this would not be an issue. Overall very dissatisfied.

On the specific claim, everything was done quickly. You found the vendor quickly. The vendor responded quickly. And we have a new garbage disposal. This claim worked out really well. We have two more claims out there right now that are not going as well. One is an air conditioner and one is a furnace.

It seem as though they had a difficult time finding a roofer. After about 2 weeks they found one, and he has to come back another time when it is not raining, which is totally understandable. Hope he will keep his word and come back being I already paid him the $65 and he looked from the ground to tell us what he thought was the problem.

Plumbers showed up on time and actually fit me in earlier than originally scheduled. Repair done on the spot. Very helpful with some recommendations to avoid future service. From the time I reported the issue until it was resolved only took 3 days which is very helpful when something isn't working at your house.

This warranty service is great! I live in a small town and it is sometimes difficult to get service people. The warranty company has an option for me to pick repairmen and they will reimburse me. Can't lose! Plus if it can't be repaired, they replace it!

Had to call Choice Home Warranty Sunday afternoon as our air conditioner was not working. By Sunday night received a text from a repair company and by 8am Monday morning, repairs were done. Efficient process and very glad things were done quickly as we had a very warm house!

Very poor service and any way to try and get out of covering a claim/item which is covered by the home warranty. I have filed two claims and one for the rekeying service and was provided a poor contractor who was rude. To the point I had to cancel the claim and handle myself. Now the booster pump claim, where the evaluating team are looking for loop holes to prevent covering a claim. No I have to spend more time on this going back and forth than actually required. As well as filling this out to others are aware of the poor services offered. At this point, I would not recommend this company or service to any one.

Have a leak in the pipe under my cabinet. The Tech explained the entire process that would take place. The Tech also explained that I might be asked to make an extra payment to get it done or they might decline to do it period. She did talk to her Supervisor about it. Therefore, I actually felt that the person told the Tech that they were not going to do it. I have heard too many service people say that Choice Warranty will not honor a claim if they fill that the labor and cost to do a job is more than they are willing to pay.

I am not pleased with the coverage. Most of my repair will not be covered under this warranty. I will be shopping my warranty with other companies. The electronic board exclusion leaves a great deal of my pool costs uncovered under the plan. Customer service was good, and the contractor sent was great.

My air conditioner went out on 6/24/20, I filed a claim, the technician was supposed to come out on 6/29/20 between 3p-8p, never showed up. Reschedule for 7/1/20 between 11a-3p. Showed up at 12 checked everything, told me the compressor was bad, just so the home warranty company that I pay for this very reason could turn around and tell me they will not cover it, because they believe the compressor went bad, due to negligence on my part. Maybe I didn’t grease it enough or something. For Christ sake this is why I pay for home warranty, we are going thru a freaking epidemic I have a 1yr old and a 2yr old in a 90 degree house, how I’m I suppose to afford a compressor. I will post my reviews to social media, Instagram, Twitter any platform that will hear me about this company. This isn’t right.

CHW was efficient and prompt in taking care of my problem. I am very pleased with their service! Everything was handled in a friendly, professional manner. CHW IS WELL worth the the investment and peace of mind it provided!

No one showed up I had to pay out of pocket and I have not been reimbursed for any Services. Due to no one coming out I have to now replace my whole bathroom floor out of pocket. I’m very dissatisfied this is not the first time this is happened even before the pandemic. I am not happy with the services. I understand that there is a pandemic but we should be reimbursed in a timely manner which has not been even followed up on.

The service man arrived on time, and did a great job of clearing the blockage. When he was done he cleaned up after himself, and did a much better job than I would have done myself. I would have him back anytime I had the need for a repair.

My service call was outstanding and the technician was very personable and knowledgeable of my old washer and dryer. He explained everything so I understood what was being repaired! Also, his appearance was impeccable. I would recommend this company to others. Thank you!

Chris was excellent and helped us understand how our problem happened and how to prevent it from reoccurring. He took the time to check other appliances and give us tips on care and maintenance. On time and very knowledgeable. Highly recommend!!

I waited seven days for repair, many call backs, emails, etc. No follow up from Toms AC. Outright falsehoods from them. Thank goodness for Mr. White at White's in Bon Aqua. He was on time, diagnosis on target, repair made a made our experience better after seven days of stalling.

Freezer and dryer - I'm very pleased what's the technician that came out here and worked. He had to order some parts ask for the dryer and hopefully they will come in soon. The turnaround time from calling you to the technician getting here was very acceptable.

Mr complaint to Choice Home warranty was timely taken care of. The technician came out the next day to access the problem. He was knowledgeable and took care of the problem immediately. The Air conditioning system is working very well now. Thanks.

So far I am pleased with the service from your company. The operator I spoke was very courteous and helpful. He explained what was the next thing to happen and that I should be hearing from them in the next 24 hours.

I was assigned a Case Manager Ashley ** to work with me on my AC failure case, however it was tough to work with her. It appeared that she has already made her decision. However, I am an Engineer and have worked on HVACs before. They did not perform any investigation on my failure and the technician also told me that Choice don’t process claims and he had a bad expletive with them. The my close all the cases calling them rust and mishandling. They did not share the investigation with me.

My plan is supposed to replace an appliance that can not be repaired. My washing machine broke. I paid my fee and the offer presented to me for a replacement value was $299. You can not buy a washing machine for that amount of money. I called my advisor last week and did not receive a call back until after I called a second time yesterday. Now I’m going to receive $400 which still isn’t enough to purchase a new washing machine. Needless to say, I am very unhappy with the service being provided. This is my second bad experience with Choice Home Warranty.

Very. Helpful. All my questions were answered.. Made me feel like they really wanted to help out if they could. I would not hesitate to recommend people to sign up with Choice Home for checking out problems or possible replacements.

Figured out the reason for electric being shut down. New Main Switch. Old switch didn’t trip breakers. Went to retrieve new one to complete job. Checked the performance of the replacement. He didn’t rush through the job and explained the source. Cordial and professional. Would recommend. Great having a warranty company, plus Choice is at the top. Many things can go wrong with a home and it is great that someone is around to help.

I had been looking for a policy recently. I went out and got quotes from several orgs. Choice called me to follow up and we agreed a better rate. All done on the phone in about 8 minutes. The agent on the phone was courteous no hard sell

I place a calm order on 06/19/20 that my Ac had went out and that it was blowing hot air. Your agent told me that they would contact me by email when they had found a technician that was available in my area. I did not receive an email at all the same day I call back again spoke with another one of your agent. I explain my situation to him. He stated that he was going to Escalated up so they could get someone out as soon as possible. I told him that I had people coming in from out of town for our family reunion to stay and I needed my AC working. I still didn’t get an email. I call back the next morning. I were told by your agent that they had no one in my area that worked for your company and that I had to find a license technician on my own and that I would be reimbursed as long as they were a licensed technician so I did by the grace of God.

Air conditioning. I only gave a 1 because there is nothing lower. First, you told me to get my own person, because you didn’t have anyone yet, and that would be included. I faxed the estimate. You then provided someone and told me because you found someone (after the fact) you would no longer pay for original estimate. I’m out $165 now. You brought your own person and then you DENIED my claim based on the unit being TOO NEW! I have only owned the home for 1 1/2 years so the units warranty won’t transfer. How can you determine whether to cover something? I would assume that a 21 year old house is going to have some appliances break. Why would you not cover something newer? That makes no sense. I purchased a home warranty in good faith and am sorely disappointed. I obviously have been scammed!

You finally sent an electrician that showed up and did what he was supposed to do. Even though it was just a barely tripped breaker - easiest money an electrician could ever make - he was on time, friendly courteous and now we have a business card of a real electrician and not some knob from another company that was less than truthful. My ratings are high - but remember it took hours of adding messages to get this right. Please don't make me go through that again with the loser you sent the first time.

Let me start with I am keeping in mind and praying others are stopped from purchasing this warranty! I have had this warranty for 2 years. I called for my first claim in May of 2020. Our heating and air conditioning was not working. A technician came out 3 times and it is June 30, 2020 and our system is still not working! We requested another technician that came out assessed the problem, contacted CHW. They sent a claim to us via email on 6/25/2020. All parts supposedly were ordered! The quote included a $900 additional charge (don't get this warranty) because they found a loop hole to whee as they are only paying some of the cost! I know you are saying but the advertisement and FAQ states everything is covered (Not So, Don't Take The Bait).

Air Condition, is severe deteriorated condition. Was diagnosed by Pro-Air, but the technician demonstrated poor customer service and poor ethics who failed to order equipment for repairs from the initial visit to date, August 26th, demonstrated procrastination. I query if the equipment would be ordered. I feel.

Very professional and explained everything to the point. Was able to understand everything without complication and would definitely recommend her to someone else. Thank to her and what she told me about the warranty. I'm not able to protect my home and appliances better and have such a sense of relief. Thank you.

Call from Anthony who was professional and very thorough in explaining all coverages and what I really didn't need. His demeanor, honesty and policy knowledge were deciding factors that have me switching from AHS after 19 years. In my opinion, AHS has not maintained the customer service and coverages that had me signing with them originally.

A technician was sent out the same day our warranty request was made. He was professional and courteous and was happy to walk me through the issues. He found the problem almost immediately. My home is running much cooler now, thank you!

Wonderful service, came to house right away. So far every time l call l got a call back within a hour. Love this service, it has helped me out so many times. All of the service people you have sent have been friendly and very helpful and no one ever told me l need more than what l really need.

Water heater. Very professional and good communication. I had good experience dealing with the vendor and learned more about the new unit that was installed. I will make sure that everyone knows about Choice Home Warranty company. Now I know that there is no other company like Choice that can take care of your home equipment needs.

Disposal leaking water and humming, will not grind, received notice due to covid they cannot find assistance.. Meantime I cannot use my kitchen sink. The leak is so bad. I have not heard back, no updates.. Very disappointed with quality of attention.

Bathroom Exhaust Fan Replacement. I put a claim in online on Sunday, received a call on Monday that Select Electrical Services would be handling the call. Phineas from SES arrived, assessed the situation, went and got a new fan and installed it!! He was very courteous and efficient, did a fantastic job, even cleaned up the debris from the job. I am 100% satisfied with the quick response from Choice and the excellent service from Phineas of Select Electrical Services. I highly recommend both!!

I had a part replaced in a hot water heater, and the plumber noticed a gas smell. The gas was shut off, and the part replaced. But in order to get the gas turned on again I need to have a gas leak inspection. I received an email from Choice saying a plumber had found no leak and no maintenance was needed in my gas line. I called the plumber and he said he said no such thing and that he didn't do an inspection. He said Choice denied the claim to inspect the gas line in the attic. Then ATMOS gas people said I needed a plumber present in order for them to turn on the gas again. I called Choice and they refused to cover that.

Was very satisfied with my experience with my washer. The service representative was earlier than he had said which was a great thing. He was very knowledgeable and was very efficient. The overall experience was great, the washer couldn’t be fixed so was offered a cash payment or replacement.

Just was excited about the warranty and what it covered makes me sleep real good at night. A peace of mind knowing your covered. Now I can do more. This a great warranty that's looks out for the customer interests. I'm just thankful I pull this up online. Really a blessing.

The service person was excellent. I would like for him to be put on my account for any future needs I may have. He was very respectful, professional, honest, concerned, sympathetic, and patient. I would recommend him to a friend or family.

The technician did a great job and was fast. He was on time for the appt. He also communicated with me before the appointment and ask if I had any questions after he was finished. I would recommend Choice Warranty to my friends and family.

I bought a multi year warranty Choice and was so relieved because as a single mom with two kids, having this warranty gave me such peace of mind. I wish someone had asked me these questions when I purchased my warranty... Do you want to wait a minimum of two weeks for a hot water heater if yours goes? Do you hope to make daily phone calls only to receive no answers? Is stress something you want more of in your life? If so, choose Choice.

Family Tech called and setup a date to come out for the repair. They then called again and asked if they could come right away. They came and completed job. Their work was professional and was done in a timely manner.

Technician stayed no longer than 30 minutes. Put 1 pound and a half of Cooling system. It’s cool but not cold so I’ll wait a day or so to make sure it’s fixed.Will call back if it’s not fixed. Technician was really worried about getting stuck in the rain.