Choice Home Warranty Reviews

Arron with RAD was a pleasure to work with. He was super friendly and fixed what was covered under the warranty. I just wish CHW covered the actual faucet. I'd definitely use RAD again for my plumbing needs. Kudos to CHW for finding a good plumber.

Jeremiah from J&D Appliance was courteous, prompt and very accommodating. He is highly trained and quick to solve the problem. He came at a time that was convenient to me and schedule the return trip promptly. He put everything back together so it could be used, even though he was coming back the next day.

My Family and Myself will be without a working Fridge in our home for 2 months. And possibly longer if the repair does not fix the issue. I wish that Choice would work as hard getting me to sign up as they would selecting a tech that could arrive sooner than a month just to evaluate the repair. This is not the expectations I was led to believe when I was signing up.

I was satisfied with claim responsiveness. I was satisfied with the service technician performance. I am unsatisfied with your company advertising "replacement" of appliances while offering 32% below my local market price for the lowest end product. Providing less than 2/3rds my cost is not a "replacement". It is a partial replacement on top of my warranty contract and service delivery costs. An unsavory practice.

NED from Garage Door Geeks came out, diagnosed and fixed the issue in the circuit breaker box to stop the lights from flickering. He explained clearly the issue and how he would resolve it. I already gave him a couple referrals.

Very intelligent and informed person, worth more money to keep him, I'll add more properties because of his actions. I WILL PASS on to my 4 adult children with homes of their own. Thank you for watching out for the Veterans. Can't wait to feel the save.

I was just find a work order and the company and a certain day that they were coming. Surprising to me when I called a company to see what time they were coming. They had no record of my appointment. Mind you Choice had set me a text remind me of my appointment that day. I did and I'm calling the corporate office and got satisfaction from them. Not a good look because I had to change my traveling plans to suit my appointment.

Technician arrived at the end of window timeframe, he was courteous and respectful... He was very knowledgeable about the problem I had... He explained it to me in detail and said he would order the needed part and would make a return visit after it arrived... Based on his first visit, I would recommend this technician to anyone...

CHW is a great company that does exactly what they say they will do. Our most recent issue, our garbage disposal, was dealt with quickly and professionally by both CHW and the business that did the actual repair. We are very pleased!

My water Heater was leaking, I filed a claim with Choice Home Warranty and they scheduled a repair within a week. The contractor they selected had good communication before and asked for some photos. The serviceman arrived early and started the repair. I had complete confidence in the person. He kept me informed of his progress. Now we have a new water heater.

Quick response and friendly staff. I received a call back to set up an appointment the following morning to set up an appointment for someone to fix my garage door issue. The technician even ended up coming earlier than the appointment time.

I have been with Choice Home Warranty for a number of years. I filed a claim because my A/C unit stopped working. They sent out a technician who told me the compressor burned out. I have a split unit. The indoor heating unit's refrigerant is not compatible with the outside until. The technician said, "It can cause your units to fail faster." Choice installed the indoor unit. He took pictures of the outside unit which failed and filed the claim. My claim was denied because they said there was dirt on the compressor which caused it to burn out. I filed an appeal and was told the outside unit was only 10 years old and it should not have failed.

Choice is always quick to get a technician out when I place a claim. They would always rather repair than replace, so keep that in mind if you think you'll just get new equipment when you place a claim. It may be a pain waiting to get the repairs made, but the savings are worth it if you can be patient.

I had excellent service from Choice Home Warranty. I called Saturday and had an appointment on Monday. The only problem was the repair was not covered. Garage door opener is covered but not the replacement of the springs and rod.

Choice Warranty is my 3rd Home Warranty company, and is by far the easiest to communicate with, and is the most responsive. Scheduled a very good/capable plumber quickly, who assessed the issue. New pump was ordered, and a repair date was scheduled immediately. Thank you!

First, there was some confusion during my closing process concerning my home warranty and although the policy was initiated payment to CHW was never made. When I called in to submit a claim I was told about the non-payment. CHW was understanding about the problem, took my payment over the phone, reinstated my policy and had my claim submitted the next morning. A service provider contacted me later that morning regarding my garage door opener, ordered the needed part and was at my home the following day to fix the issue. I highly recommend that you purchase a warranty through CHW, fast and easy claim submission, excellent customer service and fast repairs. I purchased the Ultimate Plan with a service fee of $65, my home repair without the warranty would have cost me $225.

I was disappointed that the service technician didn’t returned my phone call after I was notified by CW who my technician was. I had to call CW in order for the technician to return my call. The problem was not fix during the service call. I was told if it’s not broken or works the company will not fix it. The unit still makes a buzzing sound. I was told the unit is old. Will make sounds and CW will only fix if the system is not working. CW didn’t want to be proactive and the technician couldn’t stop the buzzing sound for occurring. I felt someone didn’t know what they were doing in order to correct the problem and was in and out. Just came to collect the money without trying to fix the problem. Who’s to know…. I pray oh that my heat doesn’t go out in the dead of winter.

The first response was as usual, “WE DO NOT COVER THAT.” I called and spoke with someone and explained what you didn’t bother to ask that it had to be the faucet! Only after all this did the representative assign a technician who fixed it the problem! The automated system is designed to deny service and it is annoying.

The technician was very professional and thorough with his diagnosis. He even pointed out that our hot water was cold and our cold water was hot. He was quick and efficient. We would recommend him to our neighbors. Thanks for the great service.

Very happy with everything EXCEPT that the payment was made in e-gift card to Lowe’s. We’re not interested in purchasing appliances from Lowe’s. We should’ve been given the opportunity to choose where we shop. No choice, no way of declining payment method after accepting payment amount. The replacement process is great. Very efficient. Sucks to be forced to use the money where YOU want us to use it.

I gave the technician a 10 because he was efficient and checked everything out thoroughly. Stovetop could not be repaired. What I have a problem with is the totally unsatisfactory amount the warranty allowed for a replacement stovetop that at a minimum is going to cost twice as much as was allowed by the warranty to replace. And this is not including another 250. to reinstall this built in appliance. Choice needs to update their commercials and sales pitch by their sales people on how the warranty will not cover the total replacement cost of an appliance that is deemed unrepairable.

Some service is fine but the program is terrible if you need something done right away. It takes days to weeks to have things repaired. If you have a plumbing issue or heating need you could go weeks without a repair.

When I placed the repair order, I told them we needed people certified to work high on ladders. They ignored it and sent someone who could not do the work. I called Choice and explained the problem. They lined up another company who was not certified to do the repair. Finally the third time was a charm. It only took 8 awful days without air conditioning to get it right. However, Top Air did a fantastic job with the repair.

The fridge in my condo had gone out - my friend found when she checked Condo for me…..I called and made appointment for when I would be in FL next (10/29 to 11/2) and they really pulled out all the stops to come out and check out fridge and made sure to next back next day to repair before I left to return to Chicago.

My first contact was with a Frances ** which was very unsatisfactory. She was extremely pushy and did not listen to me. All she was interested in was for me to purchase now. I almost did not purchase because of her. I realize she is on commission but her way is not how to make a sale. I know a little about customer service as I worked as a sales coordinator for over 25 years at a Fortune 500 company. Yes I am old but I did not fall off the turnip wagon this morning. I really think Frances needs more training.

The claim was opened and taken care of promptly by Choice Home Warranty. Quality Construction was prompt and fast replacing the broken part. Would highly recommend both to anyone I know. Very rare these days to find quality home service repair.

The fellows that installed the new disposal were great. So friendly and sweet. Very nice and easy to work with. If all your people are like them I won't have any anxiety about calling you again. Thank you so much.

Matt did an excellent job working with me on getting me setup on the right plan to cover my concerns. Kudos to him on getting me on the VIP plan at a rate that I could afford. His customer service has earned you a customer for life!

Although I have only just today deleted my past Home warranty agreement with a past company, and added Choice warranty. I of course cannot comment on to much. However the conversations and assistance I have received from the Choice staff in my change from one to Choice has been very helpful. I changed primarily due to Choice being a little less expensive, but also there were things that Choice has in the plan that my past company did not have. For example Choice does not have restrictions on the age of an appliance to be repaired. I will have further comments as time goes on, however I feel the comments will be good.

Krista was prompt, knowledgeable and accommodating. She provided me with valuable information and didn't miss a beat when she had to restart my request due to her computer issue. She didn't waste my time and confirmed my services. She was able to match my email quote and finalized with additional offers that I was unaware of. My plan will cover my household items I was looking for.

Home warranty is a joke. Every claim has been denied. I’ll save my cost of this for repairs for the future. I would not recommend this company to anyone. I have reached out to several realtors that purchase as gifts for their customers to advise them to give gifts of anything but this!!

Mr ** was very professional and polite, even made me laugh on my 1st call to sign up for a home warranty. My husband and I are retired, live on a fixed monthly income and was blessed to buy a brand new home. A Choice Home Warranty will give us peace of mind to know this home will be taken care of. Thank you, glad to be on board! The ** Stonewall LA.

It's a great thing to be responsive; however, the second I filled out the online quote it was just an overload. I had people calling me and emailing me repeatedly within the first few hours. A simple phone call and a simple email would have been more than sufficient. Also, when booking the policy, I don't know how many times I said I just wanted to sign up for 1 year and I was repeatedly talked to about a 3 year VIP plan. If I say No once then that no should be accepted and respected. It's very irritating. Perhaps if someone says no and you still feel the need to want to push something more then perhaps it should be via email. I do not respond to people continually trying to sell me something after I've said no. I don't like being pressured and I don't like being ignored when I've said NO more than once.

We had a problem with our air conditioner and contacted Choice Warranty right away. They immediately submitted the claim and we got a call within the hour. The next day Weathertech came out and fixed the air conditioner. It only cost us $85 for the service call instead of more than $600. We did add the UV for better protection and are very happy with the service that we received.

I responded to the your website regardng interest in a home warranty policy. Immediately Gerald called and began to answer my questions. As the discussion became more informative my interest grew in Choice as my policy provider. Gerald was extremely professional, competent and deliberate in his efforts to prepare the most reasonable offer. I appreciate the effort he put forward to garner my business.

I am very impressed with fast service provided by Choice Home Warranty team and its service partners in resolving the issue with water heater. Especially for approving and providing replacement quickly and most importantly all done electronically. The ticketing system was also great and the agents were responding quickly to my messages.

I was very fortunate to have Dominguez Electric for my service provider. Polite, professional, friendly service. The technician (I'm bad with names but will always remember a face) asked several questions and really listened to my situation. The problem was resolved very quickly. If I ever need electrical repairs I will respectfully request Dominguez electric for all my needs.

Our technician Stan with TPM Plumbing was great! He is very punctual and thorough and knowledgeable. I would recommend him to anyone in need of plumbing repairs. He was very neat and even wore shoe coverings when inside the house. He left no mess behind.

I was very pleased to accept your invitation to the Choice Home Warranty Family and I hope my experience with this company is a good one. I really appreciate your customer service personnel who provided me with exceptional service as a first-time customer. I look forward to getting the best service and a lasting one possibly for years to come. Again thanks Choice Home Warranty.

I called in for service on a Friday and did not get a service Plumber until this past Wednesday. I was not happy with the long response time for service. Once the Plumber came out to repair the leak in the bathroom with water leaking from the ceiling in the kitchen, he did a great job and handled the repair immediately. I am very satisfied with the plumber work, just not satisfied with the response time in handling my call.

System wouldn’t ignite prior to my annual check for fall and winter season. I contacted CHW immediately and much to my surprise a service rep was scheduled the same day! Extremely impressed with prompt response and friendly, efficient service technician!

Paid over $500.00 for the warranty service contract. Paid a $65.00 in-home charge as per contract and nothing was fixed. I understand the part needed was obsolete, however no effort was made to correct the issue or offer a rebate for the service call by Choice even though I have never filed a claim prior to this. I WILL NOT renew my contract.

Technician arrived on promised time and was knowledgeable about the problem. Claim processing could be improved by speeding up the process. Still waiting for claim payment to go ahead and get the appliance replaced. Over a week of waiting is bit too much.

It died completely and could not be repaired. The plumbing company replaced it with a brand new one. I only paid the service fee. Courteous, efficient worker. Arrived early and also had his Covid Mask on. I truly appreciate Choice Warranty.

My service technician Bret was running late but I received updates via text message regarding his arrival time. Bret got right to work when he arrived, diagnosed the problem, and ordered the parts. I couldn't be happier. He was courteous, and knowledgeable, and explained everything to my satisfaction. Good Job CHW.

So very pleased with owner Ryan Holt of Holts Garage Door. He is very pleasant, but more importantly knowledgeable. He understood the problem quickly and resolved it. Very grateful for my first time using Choice and you have a more than satisfied customer.

Bad experience last year. AC was denied for no good reason. Contract said AC was covered but bogus reason for denial was given. Cost me money I should not have had to pay. The man who came out this week for the pool pump was very good and honest. If that service had gone bad I would have canceled Choice.

My repair was scheduled the day after I entered it. The repairman was on time. He called before arriving, was pleasant, and did a good job. What more could one ask for? My first two request were denied on-site after paying the repairperson visit fee. It would be very nice to be able to determine acceptability prior to the technician visit.

The representative who came to check my electric said I needed another line run. He said I had 12 outlets on a 15 Amp breaker. Should not be over 8. All that was on that line was an air fryer and 2 TVs. Than I get a notice saying I got too many things hooked up. Not what he told me. So not real happy.

Sebino gave excellent technical customer service. He examined my furnace thoroughly to provide me with the service I needed to give me working heat in my upper bedrooms. He also gave me understandable instructions on how to operate my newly installed thermostat.

It took more than 10 days to get someone to fix my garbage disposal. The first company could not make it, did not even answer the phone, we are very disappointed with the length it took to get to us a service person.

I was very happy with my repair. The technician was friendly and fast! However, it took almost a month to get a technician to me. I realize there is a shortage right now, but that is a long time without heat in October in Pennsylvania. One technician was scheduled and when I called to confirm the appointment they told me that they no longer work with Choice. Don't know what happened there! But it is fixed and working well now.

We just started with Choice this summer after 8 years with AHS. I was promised 24-hour service. Technician was great but it has been over 1 week already & still waiting for Choice. Ridiculously long wait time. Why does he have to get "permission" to fix a broken appliance? If this were a repair on a refrigeration, water heater or A.C. instead of a dishwasher and microwave, then what?

Our customer service Rep, Mike, was extremely helpful and knowledgeable. He was able to answer all my questions and explained the entire process. I received verification via email of all included in the policy. I would recommend this warranty company.

Hi - I worked with Greg at x3565 and he was great. He offered me several options and also let me know that there was a military discount available. He was super concise in letting me know what was covered and what wasn't and it helped me to make the best choice for my household. Thanks so much to Greg!

He was incredibly knowledgeable, responsive and helpful. Also a very nice guy. I would use him again for his services. He was polite and worked quickly. He then submitted the diagnosis to Choice right away so that it could be approved and repaired quickly.

Obviously Choice warranty did not feel a sewage backup in my basement was an emergency. They selected a company that was 50 miles away and couldn’t come to my house for 6 days!!! After contacting the plumbing company I was able to get them 1 day earlier. Although I was extremely happy with ollendick construction the wait caused me to experience 2 additional backups. The third back up contained human waste!! This is not only unacceptable but also a huge health code issue. I would highly recommend Ollendick Construction but am extremely disappointed in choice warranty!!!

My HVAC was completely down! Within two days I had a work order and two great technicians from “Strictly Service “ at my door! Totally professional! They pinpointed my problem and had my HVAC system up and running in less than an hour! They made my day!

Antonio quickly and efficiently determined the problem with our dishwasher water valve and immediately filed the work request. Due to his efficiency, we had approval for the repair by the end of the day. The needed part has been ordered and the repair appointment is scheduled.

Great experience, great technician who did a great job and fixed the problem would highly recommend him to get the job done. Very knowledgeable and pleasant personality. Thanks for sending this Techinician to resolve the problem. Thanks again.

Very satisfied with the service. This was a great decision that I had made when I contacted Choice Warranty. Every time I have issues with my appliances, even my A/C unit this year. Fast and easy from the time I call for the issue.

Very professional and efficient. The technician was on time and courteous. The technician found and resolved the problem and explained the issue and completed the work in precise matter. He was definitely an expert in his profession. I would highly recommend him to others needing similar service.

Very satisfied with the service that was provided. Claim was resolved promptly. Plumber arrived at the time he said he would. Always impressed by how much I was able to save with Choice Home Warranty. Thank you! I definitely recommend this company.

Choice Home Warranty is a great service. Well worth the money invested in your home. Always on time and reliable. Easy to use and helpful. They make the appointment and I just have to be home for it. I would recommend them to anyone.

Filing a claim was very easy and response was quick and accurate I was very pleased how I could file a claim at this time of night without any problem. The system took an accurate report and the claims were filed with no problem.

Very happy with repair! Prompt and proficient. It was not an easy repair. Required time and effort to diagnose the problem. A new part was ordered and the technician was great. Thank you Choice Warranty! IT required two visits due to ordering new part!

I thought that Christopher ** the technician was terrific. He was very respectful, knowledgeable and neat. I only want him to do my work. He explained everything to me that needed to be fixed. He cleaned everything up and left no mess at all.

Took a couple of days to find a plumber and finally engaged one an hour and a half away. (Even though there are four reputable plumbers within a 10 block distance from me) When he did not show up he told me he was not willing to drive this far. Neither the plumber or Choice bothered to contact me so I basically lost 2/3 of a day at work. When I called Choice they started the process all over and a week and a half later a plumber finally showed up.

Orlando came in and fixed the problem really quick. I do wish we would of tried the ac before he left like the heater as well just so we won't have to make another service call but he was very quick and ready to fix the problem.

This service contractor was by far the best provider I have ever worked with under a home warranty plan. Very professional, competent, helpful, and completed a timely unit replacement. Great guys! I would recommend them to anyone. Ver appreciative of their efforts.

When my coverage was denied completely I felt the denial and the resolution was not fair. They agree to pay for the cheaper parts and not cover labor cost at all. I am considering leaving your company. I am wondering what to do now.

My husband and I recently purchased a home warranty through Choice Home Warranty because after narrowing down several HW companies, we found this one to offer the best option as an affordable price. We recently purchased a home and all the appliances came with the home so we wanted to ensure that if anything happens to the appliances, we had coverage. As of now, our coverage just kicked in after waiting the 30-days as required. I just filed my first two claims for the fridge and dishwasher and will try to update my review once someone comes out to take a look.

Krista was very pleasant and professional. She took time to explain the program. We have been looking for home warranty for a while. I think this will be a great fit for my home and budget. You just never know when things are going to break.

They came to fix a toilet and were quick and clean. The technician was right on time. There was a follow-up call from the owner after the work was done to see if his tech came did the work and asked if he was professional. I would use them again.

Very nice, courteous repairmen who even added another element to their job. They charged us approximately $80 to clean out all the dust and lint around our dryer which was a cautionary measure, but worth the money! They were even here ahead of time and I was very confident in the job they performed! I would recommend an Choice Home Warranty to anyone who needs extra protection over and above their homeowners insurance!

Extremely disappointed with warranty coverage. Technician was great but Choice Home Warranty denied my claim even though the part that failed was a normal wear and tear part. I appealed and was never contacted or assigned case worker. Still waiting to hear back and extremely dissatisfied thus far.

Believe it or not -- there were no delays to get my refrigerator fixed during the time of covid which was quite a relief for me. The repairmen were totally in compliance with the rules of the time. They were efficient and courteous. What more can you ask for!

The technician was on time and quickly diagnosed the problem with our microwave, and the problem was resolved quickly to our satisfaction. Thank you. Now we have to buy a new microwave and Choice provided us with Lowe's gift card to buy a new microwave.

Jason was able to save me 10.00 month for our yearly contract and 25.00 a month for service fee with more coverage. I like the idea that IF our A/C and Heat Pump were not able to repair they are covered for replacement.

Genesis Plumbing came out to replace my garbage disposal. I would recommend this company to everyone. I've had other plumbing companies come out to my house that was part of Choice warranty. They didn't do anything they were sent out to do.

Technician top rate, but claim incorrectly denied for being "outside foundation wall". The valve of a frost-proof hose bib is located INSIDE foundation wall so it is protected from freezing. I don't know where the communication broke down but these are the facts.

Amigo Plumbing was quick to respond to my claim on the same day as I made the claim. They came to the house within 45 minutes of me confirming with them. The gentleman came in & fixed the garbage disposal very quick & efficiently.

I have had 3 very good technicians through Choice; Incredibly knowledgeable, courteous and helpful. Unfortunately, that doesn't matter, because in each case, the technician has informed me that either work needs to be done or replaced and assures that they will get it done. Then, management gets involved and it will be denied. I'm a realtor. Given my poor experience, I will not recommend your service.

Thank you for sending Nick to our home to fix our garbage disposal. He was very professional and was able to fix it so that it works very well. He also checked our leaking toilets and is coming back with the parts to fix both toilets today! We appreciate the quick response and quality work.

The Technician was professional and courteous. Prompt and on time. He did a thorough examination of the water heater to troubleshoot the problem, which ended with the water heater having to be replaced. He explained to me what was going on with the heater and explained the claim process. I'm looking forward to him coming back to replace the water heater.

Customer service has been prompt and helpful. I have 2 claims and in the process of having repairs made. And will be able to comment more at a later date. Both times I have called in the customer service has been great.

When something does not work there is always the anxiety of what the technician will say and how is going to perform. I'm happy to say that Rachel showed that have the knowledge and the job was clean and well done.

Becker Plumbing did a superb job replacing a valve that had worn out. They were extremely polite and did a great job resolving the issue. Choice Warranty was a breeze to deal with every step of the way. It worked as advertised.

Called in for an issue with a refrigerator, and we had a technician show up within the day to fix the issue. There were many updates and communication was good. The online portal was helpful and when calling, they were responsive.

Choice Warranty was quick to respond and get a repair facility to set an appointment. The repair facility was next to impossible to "talk to"!! I couldn't thru to a human being to tell them anything! I sent a message thru the website, which was never given to the tech that was coming to fix the washer! Now 2 weeks with no washer, and have another 2 more weeks before another part is to be here to be put in!! I'm happy with CHOICE Warranty, but the repair facility has a lot to be desired!

The Choice Home Warranty responded my call quickly. They sent a wonderful technician from Appliance Repair, Inc. He is easily reachable and very knowledgeable. He made a diagnosis and taught us how to take care the washer. We are grateful for the service.

Submitting the claim online was an easy process. Within 3 hours a tech had accepted the job and had sent me an appointment time. Pablo was prompt and showed up on time. He was very competent and completed the job in a timely fashion. I would use him again.

It took I think 3 calls to finally get a person that got it put in correct. Once that was done it was the next day I had an appointment set. The electrician was sent to a different town a hour and a half away. When he got here he was very knowledgeable and friendly. All in all it was a good experience.

Wonderful! Great service! From the first call to the final repair. Chris and Mike made it easy as well with the pool company. I recommend this company and appreciate their ease of communication and setting us up for a service that went smooth and efficient. Thank you Choice Warranty you got a 10!

Awesome experience using Choice Home Warranty. They are fast getting a service technician out and all the service technicians that have responded are professional and good. I highly recommend choice home warranty for your new or preowned home warranty choice.

Was only offered $240 for a broken 5 year old Samsung dishwasher. When I disputed my claim the adjuster will only came up to $300. I told him this doesn't even cover half of a new lower end unit. Earlier this year I received $450 for a 10+ year old dishwasher unit through Cinch Home Warranty, so Choice only offering $240 initially and only going to $300 is a joke. The adjuster was also very smug when I voiced my concerns. I will not renew with Choice once the policy expires.

Have had numerous claim denials. Took four months for my tankless hot water heater to be replaced. Have spent countless hours with customer service. The amount of stress caused by my purchase of a CHW policy has been enormous. Feel taken advantage of and ripped off.

Cecil arrived within 24 hours of my initial request to resolve an issue with my HVAC unit. He was professional, courteous, efficient, and made sure I understood the work he was performing. Cecil is very knowledgeable and enjoys his work. I would recommend him to others.

I have only one problem with the claim and that is I should not be forced to go to Lowe's to purchase my new Microwave. Giving a gift card from a retailer is wrong. I may have chosen to purchase it from them but you gave me no choice.

The techs came within 48 hours and diagnosed a Freon leak. They were able to replace the Freon on get the A/C going. Now we need permission from Choice to have a tech come out and find the source of the leak and fix it. But at least I have cool air while I wait.

It took very little time and hassle to submit my issue on the website. My dishwasher stopped draining. A repairman came out within just two days and fixed my dishwasher on the spot. I would totally recommend Choice to anyone in need of this kind of service.

Choice Home Warranty is a fraud home warranty company. They did not cover nothing and your $75 is wasted each time you report the issue. Quality of the tech is horrible. Not having home warranty with Choice will save money.

Really happy with Red Alert's service. The tech arrived at the house on schedule, immediately diagnosed the problem, and took care of the issue. He also pointed out some other issues that needed to be taken care of...and took care of those as well.

Advantage HVAC & Topline Doors were both very professional, arrived on time and found the problem and garage door was repaired immediately and the heater had to have a part and tech was supposed to get it approved through Choice. I’m assuming that will work as smoothly as the service repairs.

Nick **, with Creative Contractors Construction Co never disappoints. He is very knowledgeable and doesn’t mind educating you while completing your repairs. His professional and kind manner is truly appreciated. I would highly recommend him and his team to anyone in need of his services.

My tenant complained that things do not remain cool in the refrigerator. I called CHW and they sent a guy to check. He reported that the refrigerator is old, we better replace than repair. CHS send me a Lowes coupon worth $735 to buy new refrigerator within 30 days from the report date. I am pleasantly surprised! Recently they also covered the cost of heater 'control board' thus kept their word on material cost coverage.

You failed to repair a home heating system that I requested. According to the evaluation, it was normal wear and tear. You will be receiving a handwritten letter from me. This is not the first time that you have not fixed a problem. I am extremely dissatisfied with this company and will not renew my contract.

Hunter from EMS Home Services came and repaired our A/C. Very prompt and friendly. I would definitely use this service again. I would also use EMS Home Services if I need work for anything not covered by my Home Warranty.

On 9/28/21, my dryer stop working I submit the claim #** and CHW assigned BIG TYME APPLIANCE REPAIR technician for 10/7/21. The technician never came or answer calls. I contact CHW and assign another technician, SEARS, for 10/26/21. Meaning almost a month later since I placed the claim. The SEARS technician was good and mentioned the dryer need a replacement part that he didn’t have at the time. He order the part and will come back to installed it in two weeks from the date he came. Bottom line: I will be a month and a half since I did the claim. And paying more money to dry my clothes because of delay. I called twice to put the complaint with a supervisor who also never called back. Very disappointed with the service and lack of pro activity to solve the urgent problem. That is why I pay for an insurance. Hope you will take notice.

A very good company took care of the situation. The two men were very polite and clean. I would definitely recommend having Choice Warranty. We have had the policy for several years. We feel it is very worth the money.

I could not reach Mrs. **. When she finally called me back. Everything was in order. She gave me a number to call to have my microwave oven replaced. Thank you again for your service. I will definitely recommend Choice Home Warranty.

I have had great experiences with Choice so far! So glad I switched to them! Just had my first claim with them. Filing the claim was so easy & the contractor reached out fast too! I was worried that my issue wouldn't be 100% covered, but it actually was! They offer more than their competitors!

I called about my microwave glass that broke on the door. This was not a covered repair. The service person dispatched explain this exception to the warranty. He did not come and that saved us $85. I was able to research the problem and the manufacturer is honoring the replacement. I have great respect for the sincerity of the repair department for Choice Home. I have had other issues that were under the contract and were completely resolved. Thank you to Choice Home.

Late on Friday, 10/29, we discovered that we had a leak coming from a pipe in the crawl space between the roof of the house & the ceiling of our home. Once we determined that we couldn't fix this, we place a call to Choice Home Warranty. They got back to us in a timely manner & told us we could expect the plumber on Tuesday, 11/2, between 11 a.m. & 3 p.m. To our surprise & delight, we received a call early Monday morning from the plumber telling us he would be at our home in an hour. The pipe has been fixed & 24 hours have passed without any further leak.

I'm a new customer, I received quick, excellent service, a great referral out to a fantastic company in my city "Eric's Heating and Cooling" in Portsmouth, Virginia. Great customer service, not rushed, timely, friendly, pleasant, kind, professional and an expert in this field. I am very pleased with CHOICE!!! Thank you! Robin.

My Rep, Haylee, was friendly and Knowledgeable. She explained everything to me, and answered all my questions. I really like that customers have individual Reps., and not just an 800 customer service line. Also, the Reps are based here in the USA. As for the policy, I can't comment it because my policy won't be effective till 12/2/21.

Thus far I’ve found Choice Warranty Service to be timely with all of my submitted claims. Although my service fee went up the price for the Warranty Contract for 3.5 Years is great. I would most certainly recommend Choice Warranty to friends and family based on my experience.

CHW promptly assigned a contracted service company to address the issue. The contracted Plumbing services technician arrived on time, and methodically and very efficiently addressed the plumbing issue. He demonstrated professionalism, knowledge and expertise, and completed the work leaving the work area spotless. Excellent service provided. Thank you.

The technician from Comfort Solutions Heating and Air Conditioning was top notch. Shannon arrived on time and was very professional and respectful (he wore booties!) He identified the issue right away and had it fixed efficiently quickly. It was so nice to get my heat back! I would highly recommend this company for HVAC issues.

Jason was extremely knowledgeable, polite and helpful. I just left another company because of their lack of consideration and their treatment of customers. It was a pleasure to speak with Jason so thank you for employing such a well mannered and polite young man.

My garage door opener motor failed and a call to CHW AT 8:00 am brought a technician and new motor to my house by 2:00 pm. Great service and a personable technician who also checked all other components of garage door. Thank you CHW!

Cole from On Time Air was extremely courteous, was very informative, on time, well communicated and fixed my HVAC unit extremely quick. I absolutely enjoyed my experience with him, and would recommend his services to anyone that asked!!! I even left him alone to do the job, as I was tied up at my office. He finished up, locked the house and texted me to let me know the job was complete and the house was locked up!

Our house heater wouldn't work. Called in a claim to CHOICE warranty. Two days later, Alex from Red Dirt Heating and Air came out. He was VERY knowledgeable, on time, efficient--and one of the best repair persons we've had in a long time. CHOICE offered to let me pick my own repair person--but we have this warranty to we don't have to go through that process. Very happy with our service this time!

I would strongly recommend Choice Home Warranty! They are professional, quick with response, and great pricing. The service technicians they have associated with their company go above and beyond their scope of duties. I would strongly suggest always having a reliable, dependable home warranty company for items that are out of your control.

After buying a new house, one of our toilets started leaking and Choice Home Warranty sent someone to fix it quickly. The process was easy. The technician was very helpful and professional. We are glad he was able to fix it!

They came, found the problem and are coming back with the part I needed today. They were very nice and professional. The Service was excellent!!!! I would recommend them to anyone... Thank You. Have a Great Day

My kitchen faucet had dripped as long as I could stand it. The service technician took care of my problem and he was very professional. The tech had to go out to Home Depot, buy a part and returned in a reasonable time to get my job completed.

Had to wait about 2 weeks to get someone here. But the tech was awesome. On time, right stuff, very nice. You need to see he gets a raise, cleaned up after, refer and floor. Usually I have to clean up after a tech. Not this one

Turned out to be a stuck ice cube that stopped up the works. A little pricey, so if it ever happens again, I will know what to do. The serviceman Andrew was very professional and quickly fixed the problem. Glad I bought this protection.

The washing machine I have retails for $799.00, but they only want to give me $343.00 because it's. 1 cubic foot short of their recommendation to give me more. I pay my premiums every month. They gave me more for a ceiling fan than my washer. I think that's kinda of sad.

Choice has went over and beyond to win my business. Francis with customer service is amazing. I would recommend. I am hoping the service is just as good. We will see and I will update as soon as I get my first service call.

Contractor came and did nothing but look at the evaluation made by another contractor on a preventative maintenance check of the system. He was not very knowledgeable of my unit. He said he would get me a complete new HVAC unit based on the age.

CHW is the worst warranty company I've ever had. The unprofessional techs that they assign to your home needs customer service training on the side. They do not make CHW look good as a company. I will be taking my business else where, because they don't approve my appliances to be fixed for what ever reason so I don't know what I'm even paying them for. CHW is no longer the CHOICE FOR ME!!!

Upon initiating a claim Choice was unable to supply a satisfactory contractor to address the furnace issue. After many attempts and contact on my end I was given the option for reimbursement. My technician supplied a diagnosis and spoke with the authorization department. The demanded a second opinion. At this point they were able to find someone in my area that was qualified. They had scheduled me four days out. I have currently been without heat for 7 days and my home is at 47 degrees. I contacted the company and luckily they were able to come out same day. The diagnosis was exactly the same as the original.

The man was professional and very pleasant. He carefully checked for the problems and found more than one. He explained everything clearly to me. He told me what to do until the parts come in to fix the fridge. Please send him back to complete the job when all the parts come in.

I am very frustrated with Choice. I had a water heater put in in March through you and it goes out on Thursday, today is now Tuesday and I have no hot water and a child living in my home. Mean while it’s 32 degrees out in the morning. High is 50 during the day. The guy sent to my home has been amazing. I should have never went through Choice and just called Richmond/them my self and never would have had to pay the $65. Or anything at all. Since it’s not even a year old!! Again I recommend David the tech who has been at my home but I do not and will not move forward with choice. It’s a rip off.

Technician was prompt, knowledgeable, courteous and polite. I would highly recommend him for future repairs if needed. Technician followed all guidelines regarding Covid 19 protocols. I hope he will be rewarded for his diligent work. If he continues his great work ethic, he should be promoted.

I called to schedule an appointment to fix my leaky air conditioner. When asked when it started I said Saturday I began to hear the drip. The person gave me the claim number and hung up. I was flabbergasted that nothing was said about when it would be scheduled. I did get an email later in the day from the company that has been scheduled to come out in two days. I guess they do not consider this an emergency even if I do.

An appointment was made for me without my knowledge. I did discover your email with appointment time and company that was sent at 730 am when I was already at work and cannot be on my phone so I didn't see it until my lunch and also saw on my Ring that the plumber had already been to my house with no one there. I called the company and rescheduled to a time I was home. Can't believe you make appointment for me!! Last warranty I had provided the company and I made appt with them. Also, the technician came, diagnosed the problem, sent it in and then we had to wait 4 hours for approval??? Thank goodness he agreed to come back as soon as he was notified. I paid for a 3 year contract including sump pump coverage and have to wait 4 hours when the tech was here with new pump in his truck???

Multiple call/text contact attempts with assigned technicians went unanswered. CHW only agreed to completion of a portion of my electrical problem (through assessed and recommended by technician). I experienced three consecutive no-shows with no explanation and I only asked for $130 for time loss compensation. The business seems to lack structure and staff professionalism.

A plumber came from the Sherman area I think and collected his $85.00 and was due back. Later when I checked on it he said Choice wouldn't cover problem. There was a conflict between what he said (I supplied a copy of text) and what they said he told them. I was out the $85 and the cost to have a plumber come out and fix the problem. Was not the least happy with them at the time. I recently called regarding a A/C problem and the response from the contractor was fast and he fixed the problem. In the back of my mind I was afraid they wouldn't pay claim.

This latest plumbing service call was my third usage of CHW since originating my contract. Another home run! Timely response and excellent service from CHW's selected contractor. Very satisfied with CHW and I would recommend this warranty service to anyone.

It was very easy to place 2 claims; one for an electrical issue and another for a plumbing issue. There was literally no wait time, I got right through. The automated assistant was not very helpful for this particular claim. Other than that, it went very smoothly.

Bathroom fan is not working, and I tried to change the switch seeing if that would help and still got nothing. The gentleman I spoke with was very helpful in establishing what actually had to be done. Not shortly after we were done I received an email to set up the appointment for someone to come out and take a look at it.

This company always finds a way not to cover claims. This year alone they have not covered 3 things I've needed help with. They find a way to use whatever the tech submits on your problem to deny your claim. Just now they told me they would not replace the motherboard in my garage door opener (which is covered) because the remotes can't communicate with the unit and they don't cover remotes. Any fool would know that the remotes can't communicate with a motherboard that needs to be replaced. Unbelievable. They schedule a call to discuss the situation but don't listen to reason. They are frauds and this is a gigantic scam. There is a class action lawsuit against them so beware!!!

I was a client of Choice for a long while but dropped my account. But after thinking about all that could go wrong I remembered how in the past how Choice rescued me and fixed whatever issues I had. It feels so good to be back. AMEN!

The technician called a day sooner to see if he could come to repair my fridge which was perfect timing. He did an excellent job and have not had any issues since. I would definitely recommend him to family and friends.

Myles was very informative and patient in explaining options and home warranty coverage to me. He went over rates and was able to get me a very competitive price for great coverage. I read a lot of reviews for home warranty companies and Choice was always in the top three.

The electrician did a fantastic job on locating the problem with my kitchen and dining room lights. He was very courteous and knowledgeable about the work. I would highly recommend Doctor Circuits Electricals because they do it right the first time!!