Choice Home Warranty Reviews

Very helpful. Gave me options. Very informative. He was very kind and explained all details about the plans. Did not rush me. Waited while I got my info. Told me that the plan was transferrable or went with me if I moved, I just wanted a year coverage and he said I could add more time if I want.

A/C repairs. The technician was professional and very informative. He didn't rush, was concerned for my family's safety by wear the required safety garments. We appreciate the level of respect shown during this process. I highly recommend this company to everyone who reviews these comments.

The people you sent were excellent and courteous. They responded quickly to my inquiries. It did take a couple days to find the issue, order parts and install them. I would definitely use this firm again for our furnace and air conditioning problems.

I received a quick response to my request for service. The technician came within the scheduled period of time, was knowledgeable, respectful and professional, and resolved the problem quickly. Navigating the request for services online was done easily and I received acknowledgement of my request promptly. All my experiences have been positive and I would DEFINITELY recommend Choice Warranty to my friends and family. Thank you!!!

Our air conditioner went out on Saturday, July 4th...I realize it was a holiday, however, it was over 90 degrees each day and we have a large dog in the house but the earliest appointment I was able to get was the following Tuesday! I could have been taken care of on Saturday had I been able to use any company. I didn't realize CHW had negotiated with only certain companies and they have to 'wait until someone picks up the claim'...when someone did pick up the claim, you are provided a phone number to contact and I tried contacting them but no one answered the phone nor my text until Monday morning.

Plumbing - main line back up. The 1st plumber never showed up. The 2nd time i called, had to create a new claim. If the 1st one closes without vendor showing work completed, CHW should have a follow up system.

Choice Warranty provided a prompt and efficient service. The technician assigned to my work was good and knowledgeable. He quickly determined the issue for the AC not working and fixed it. I would highly recommend Choice Home Warranty for anyone needing one to cover the high ticket items in the house.

I contacted CHOICE for our fridge that was not cold in the fridge section only. They contacted me back within 10min and scheduled service for fridge that day. The contracted service man was awesome and I’m very impressed. Thank you!

The Sears technician arrived promptly. He was very courteous. He was able to repair the refrigerator, at least temporarily. The evaporator coil in the almost 20 year old freezer compartment was frozen solid which kept both the freezer and the fridge side from cooling. Parts pending but it's working for now.

I just signed up yesterday; my policy number is listed above as the order number. I found the sales rep to be in too big a hurry to get me to sign-up (I currently have AHS) and spent very little time talking about CHW. He also promised to send me the email address to send my proof of AHS current coverage but didn't. I called into customer service and they gave me an email address but I have not received confirmation, per my request, they got it. Not too impressed with your service thus far.

Technician that came to home was excellent. Explained wall oven could not be fixed. I had an email that day with my replacement amount. However I asked to speak to the representative mentioned in the email. Left 2 messages and 2 emails zero response.

Ease of raising issues online and they jump on it immediately. Even in the Covid situation, I was informed about possible delay and was given option to get it fixed and reimburse. Every person who visited for any issue says they like Choice! I have renewed for 5 years after initial 3 years...

Ac service. The tech was spot on. Polite, professional and technically proficient. He knew the issue as soon as he walked up to the unit. He went out of his way to make sure my unit was up and running with no delay.

When I purchased the program with Choice Warranty, I was told "No Heat & No Hot Water" were considered priority calls. My hot water heater temperature sensor went out in the evening and I filed a claim right away because they told me they are available 24/7. Due to the pandemic, they are only available online 24/7 (understandably - sort of - seeing as everyone is working from home, you would think, people on the phone would be available - but whatever - I get it). I file the claim at 8:40 pm, I call the following morning and my claim hasn't been assigned to anyone nor has anyone picked up the call. Noon rolls around and still nothing.

I've been trying to get my A/C unit fixed for a couple months now, and it has been the biggest headache in the world. They send out a technician who they don't let fix the problem. I end up having to pay the full service call bill and they didn't or wont refund the extra expense.

I paid my deductible of 60 dollars and was a waste of money. Nothing was fixed. Still no ac. The technician was great and knowledgeable but my claim was denied for well no reasons given I will just have to wait for the appeal maybe I will change my mind.

The technician arrived on time actually even earlier, was very polite and neat. He finished the job in a timely manner. He also took time to explain what was wrong with the microwave. He was very courteous, no hand prints was left, he even clean it up. Recommends this tech to everyone, sorry I forgot his name already. Thank you.

I had my washer checked. After a couple of tech appointments were made. It was not able to be repaired. I received an email offering me $299.99 towards replacing/buying a new machine. Couldn't touch anything with such an offer. I denied this offer with advice from a rep that this would be submitted to a case manager. I called but could not get thru to this person. I have been very unhappy with several issues. For some reason the people I am suppose to talk to don't answer call. Very frustrating and I am about ready to come unglued. Not sure I want to stay with this company for the future.

I communicated with a Harry **. His customer service was excellent. His friendly nature and willingness to answer all the questions asked made my decision to sign up with your company easier. Your prices are comparable to other companies I have reviewed.

The claim went smoothly, the original plumber never showed... Twice...failed to show during time frame then when I called he said he would be there within 2 hours but never showed. Choice was real good about the situation, the reps were pleasant, apologetic and helpful. The second plumber was very responsive, pleasant and helpful. He did a great job.

We moved into our new home about two weeks ago and unfortunately have had many issues. =( Choice Home Warranty has been quick to respond and sent out quality/professional specialists to address each issue. It is super easy to put in a claim online and then they call me with the details on what company is scheduled to come and when they will arrive. We have been very pleased with how easy it is to schedule someone to come and fix what is broken. Overall, we are very pleased with their services.

Let me just start by saying, I thought this company was a hoax because for the price, they cover everything. Now, two years later, I love this warranty company! Best purchase I have ever made! My washer and HVAC failed and I contacted Choice Warranty and they took care of everything! Please don't hesitate!

The experience started out good but as the call progress the customer service rep was constantly trying to up sale us. We explained we are senior citizens & my husband is a veteran and could not afford anything but the monthly payment that was first quoted but the sales pitch continued. We hope we have a good relationship with your company and appreciate the survey.

Does my opinion matter, your case worker is giving me the run around. It's July in TN and I haven't had AC in 6 days and you won't approve a new outside unit which I could get replaced as early as tomorrow. The part for the unit is back ordered in Houston for 3 weeks due to Covid19. So once again do you think you care about my opinion.

Even tho the problem wasn't covered my experience was fast and informative. The filter needed to be replaced and the condenser coil was plugged up. Mark from Integrity of Eaton Rapids came over within the hour of my call to him. He was straightforward and pleasant. I hope you would start with him if I ever need help like this again.

Master bathtub on second level, water goes down drain extremely slow, I tried cleaning it out, no luck, also tried to snake it without success, the drain seems to be clear of any debris, no grease or grime that I could see.

Just signed up for warranty. Saw the commercial and decided to see what the coverage was. I currently have a policy with another company. Choice has lower deductible and offers more consistent pricing. I look forward in having a great long term relationship with Choice. I also have the choice to speak with a live representative instead of just an online service.

I signed up with Choice today. The service rep Neil, was very efficient and understood my needs, and offered a contract that met my needs. Have NOT used Choice for any repairs yet. Have to wait for 30 days as is the case with all such home warranties. Hope the repair service will not be a hassle when there is a need. Thanks.

Today, I called the Choice Home Warranty line to renew my home warranty and somehow ended up with the same guy (Greg **) from five years ago. It was a pleasure talking to him and instead of the three year plan that I received several calls about I left with a six year plan and feel good about it. I have CHW at my second home as well and even referred my son who is a CHW customer. They stand behind their warranty to the level that you paid for and that the contract states. They have been exceptionally busy recently but get back to you, send out a repairman and in my case a check towards a replacement appliance. For around $1 a day you can be covered for home repairs. Sign up today and let Greg know I referred you.

AC unit not cooling. Frustrating as heck. Unable to get to talk to a representative when you need to and being told that it could take up to a week for a resolution just doesn't give a customer any reassurances that the problem will be addressed in a timely manner.

Had a tech come out to check my ac. The unit is out. You guys sent me an email stating you would fix the unit But me come out of pocket $2200 dollars! So you're fixing half my ac issue and expect me to pay the other half! I'm without ac. I paid you guy in full 3 years of service. This is what service you offer? Wow. (Example) is me having car insurance and when I wreck I pay half the damage to get my car running...I need answers like asap. Maybe I need to be speaking with a lawyer and stop writing you guys to fix the damn ac. When I paid for your services I paid in full no questions. Why you don't offer what you say you offer.

I am not happy that it took 4 days for me to actually get a service call and that your c/s representative told me over the phone that you do not do emergency service calls at all. Then when the serviceman finally came days later, I was told that my coverage with you does not include coverage for problems with water so it is costing us $875 to install a pump to fix the problem with our central air conditioning. I have no complaints about their service, my only complaint is with your company’s service. Therefore, we will be reconsidering whether we want to renew our contract with you when our current one expires.

Once the service person finally got here had no problem with his work. I find this warranty program a waste of money. I've already ask for my money to be refunded. Cancel my policy now! I know now that I was not informed properly how the warranty worked. Just refund me so we can move on.

I have not been pleased with this warranty since we inquired about it. The customer service and accounts take forever to get an answer. I put in a claim on my tub that leaked through the ceiling and the guy they sent out never looked to see what the problem was. He just assumed it was a drain issue without opening anything or seeing for himself so the ticket was closed without action. I appealed this decision and the person said the guy is a professional and knows what he is seeing. Even when he NEVER saw ANYTHING. I fixed the problem MYSELF and it ended up being a seal on the jets, not a drainage issue, but I still had to pay $65 to the man who did absolutely nothing!! As far as coverage goes, I hope you enjoy reading pages of fine print or else you will not know what is actually covered before submitting a claim.

Referred to by a friend in the same community. Customer service is good, not sure of the service by the technicians. I did not shop outside for similar plans, but the rate is definitely competitive as per the general feedback from others.

You were unable to provide me with a plumber and I had to get a plumber on my own. I am questioning my CHOICE to change from American Home Shield to your company. Also I tried to apply for the reimbursement and was told I was not eligible. I AM NOT HAPPY AT ALL!!!!

I was disappointed that my first claim with Choice was denied. I had no control of lightning striking in my backyard, totaling my son's truck and wreaking havoc with several electrical operations. Cited for the denial was "The zone system is not factory installed equipment and is a modification to the air conditioning system and the terms and conditions section F number 11; we are not responsible for repairs related to inadequacy, lack of capacity, improper installation, mismatched systems, oversized systems, undersized systems, previous repair or design, manufacturer's defect, and any modification to the system or appliance." I do not understand how my air condition system not working because of a lightning strike fits the criteria for denial. I am in the process of appealing the situation and hopefully can resolve this issue.

I was able to get an appointment for the next day, which was great except the technician was caught a another job. He at least contacted me that he would not be able to show. He said that I could contact them to reschedule which I attempted to that online and was told to contact the warranty company again to reschedule. Since everyone is working as remotely these things get mixed up. The email showed one thing and the website showed different. After I was scheduled with another different repair company and told to contact them I realized there no need to start a new claim for the same issue. I give 3 stars for medium experience because now I am unable to use my dryer and still waiting for part.

Super excited to start the new warranty plan. The current company that came with our house was not very attentive to when we had we had service issues. Never followed up nor did they go over and beyond to help with the problem. At one point we had the same issue (ongoing) for 4 times....finally by the 4th time I said I was not going to pay a deductible as it was the same problem.

The technician from Des Moines Heating & Cooling was courteous and explained what was wrong. The capacitor burned out and had to be replaced. I would certainly recommend this company. Being new to Choice Warranty, I’m glad I made the switched from First American Home Warranty.

I am totally dissatisfied with Choice Home Warranty. I feel each time I file a claim the company finds a way to deny the claim. I could use the annual warranty cost for my own repairs. I definitely would not recommend Choice home warranty to my friends or family.

My AC stopped working. The technician was excellent. My AC is working. The technician notified me when he was 30 minutes out. He explained the problem and what had to be done. The dispatcher was very courteous too. It was a very good experience.

The technician called before coming and was on time and very professional and friendly!!!! I would definitely recommend him to a friend. It took him almost no time to diagnose the problem and fix the issue. Great job picking the right technician!!!

Leaks and a broken toilet. They assessed the situation, went and got the parts and then came back and fixed everything. Both guys were masked and were very nice and professional. I had had them here on a previous claim so it was nice to have already known who was coming.

I really appreciate the Service and follow up of the Choice team. We got the service on time and very prompt solution. In this Corona time, we thought it would take time to get the service. But we got our plumbing issue fixed so fast.

Garbage disposal. Bill payment was on phone. I did not get receipt by email, but text message. It is not good. I can not store proof of payment in my file (print out or e-mail). Contract company need to give receipt info and business card to customer. I do not know the difference between old original model and new other company model. New one is smaller in size or capacity, but has same horse power. Why? It is cheaper model or lower quality than original one?

The ice bucket had a malfunction and the technician was very thorough and helpful in getting what we needed fixed. He explained the warranty program and how it works. He also offered to be our Service guy moving forward. Thank you Choice Home Warranty.

Premier Heating & Air LLC arrived a few minutes before the appointment time of 3 pm. It started to rain really hard; they did allow the rain to stop them from during there work on the outside. Because they did not stop for the rain, they finish the job in responsible amount of time.

The last 4 requests I have submitted were rejected and it’s really frustrating to be paying so much for a home warranty that doesn’t cover the issues to repair or replace the more common problems with my pool and home equipment.

I was told by a Choice Phone Rep. that there is not any charge for service calls, however, if I make a claim, there is a $65 deductible. That is completely untrue. There is a $65 charge for a service call. I do not like to be lied to. Especially in the very beginning of signing up with CHOICE. I AM CANCELLING.

First of all the company that WE found, Landrum Heating and Air were fantastic. Came right away, and was in your system. So now I will start with the rest of the story. We live in SC, been in middle 90s and our air goes out. I call Choice and they assign me a technician, 5 days from my call. We were not happy but what could we do. We made calls to the technician, to make sure he was coming. It is 87 degrees in our home. He never answers, never calls back, and never shows. I call and complain and they say they will reassign, they did, another 5 day wait, same guy...Solomie B. Another no show, calls made again are not answered or a call back.

The technician came out the next day, diagnosed the problem, and fixed the AC right away. Took less than an hour to fix the issue as he knew instantly what was wrong with it. Also provided some tips on how to keep the unit clean to prevent from further issues. Grateful to them for being so quick in 95 deg. weather.

Garbage disposal leaking! Unable to repair so it was replaced! Customer service on both ends very good! Friendly and timely for both. Repair done quickly and serviceman extremely courteous and helpful. I was expecting replacement item to be what I had (insinkerator) but it wasn't. Overall experience very good.

The technician was very professional and arrived right at the appointed time frame. Upon his arrival the technician did his checks and was able to quickly determine the defective components. He had the necessary parts and replaced the defective parts. After restarting the system, he also confirmed Freon level and affirmed the a/c was fully functional before he departed.

My fridge could not be fixed so I was offered a replacement as it would cost more to repair than to replace however I don’t think the replacement cost is enough to purchase a new one of the same value or even a little less. I will have to make up the amount with more money than I thought I would have to.

I have a washer that needed evaluated. Choice Home had a reputable company come to determine the repair. After the evaluation was complete needed to pay $60.00 for service fee. The transmission went bad and was not economically feasible to repair. It is needing replaced. They assigned a Case Worker to me for the claim. She was able to give me an amount to purchase another washer similar but not the same brand. It will take 3-4 weeks to receive the check as they are backed up in the claim check department.

Dishwasher not draining. The technician that came out was very professional, knowledgeable and took great care in not damaging our floors. He wore a mask and gloves which made me feel safe in knowing that he was adhering to issues with COVID-19. He advised of the cause and offered solutions for the future. He was thorough and professional.

Derek handled my questions with patience and care. He was very nice, to the point and pleasant to deal with. I will be recommending him and your company to my neighbors who are looking as well. I hope that God forbid we have a claim things go as smoothly as the policy set up did and I will recommend to everyone. Pricing was very good and the 13 month price or one month free was an awesome perk that I hope to Continue each Year. Derek was amazing! Thank you.

Dryer wouldn't shut off when door opened. Serviceman ordered part and came back and installed. He was very courteous, clean and friendly. He was here on time and as promised. The company answered our email very shortly after I contacted you and serviceman sent right out. Very good service.

My call answered fast and scheduled for a technician to come and look at it. The tech came a day before the scheduled day and fixed the problem. I am determined to recommend Choice to all friends and family members as I did before. Thanks CHOICE!

Very polite, explained what needed to be done. Called to let me know when they were on he was on his way. Show up and assess the problem and then informed me what he needed to do to take care of the problem.

Technician kept me informed of when he was coming. Was able to come earlier than planned so called to ask if that was okay. Came when expected. Kept me informed of what he was doing. Fixed problem. Left bathroom clean. Was very pleasant and helpful.

Had a claim on 7/6/2020. Within the hour I was notified that a technician would be at my home on 7/7/2020. Technician arrived gave report to CHW. By 3:00 pm I had my new disposal. Great service! No complaints! Technician was great in completing the work. Left the area clean and it was completed within a short time.

Serviceman was on time, courteous and seemed capable. AC is now working and just can hope it continues. I am not technical, so am not of just what was done. He left a business card for my further reference if needed. We depend greatly on our AC during this hot Summer.

Technician Huy - He was very professional and courteous. He practiced social distancing the entire time at my home. He kept me well informed as to the job process, explained what part he was able to test and replace, and which part had to be ordered. He patiently answered all my questions and explained the eta of the part and scheduled the day he would return to do the installation.

Getting my dryer diagnosed and replaced it was a easy process. I initially received a low offer but when they compared my features they increase the offer to a more reasonable value. The customer service representative was very easy to work with and nice. No complaints about this process.

Good service and experience during this past 3 years. Lucky when I called to Renew the person who took care of my 3 years ago was the same person who answered the call Derek. Great customer service and amazing employee.

The service was quick and efficient and the technician was very nice. The technician took the time to understand the problem and based on what I said he easily fixed it. I will highly recommend the service to family and friends.

Took care of all my electrical issues and fan and switches and outlets. Make sure to ensure that all my outlets were working and that everything was taken care of. He is ordering parts for my ceiling fan and will come back and fix it.

I deal with a lot of home warranty companies. This impressed me, I called in AC issue on Monday afternoon, I did not have to wait long to get through, and get a live person, Monday night, they had a company, and appt scheduled for the morning. Within 24 Hours or less, AC was fixed!

I was having problems with my air conditioning this past weekend. I was able to call in a claim to Choice Warranty. The representative that took my call was very professional. Answered all my questions in a timely manner. I will recommend Choice Warranty to my family and friends.

Very disappointed about my experience with my claims. The customer service handle me with not caring about my washer, been dealing with this since February. Had leak from washer twice in my house. No one showed any concern. I address my washer from the first appointment and that claim adjuster need not to be in that position. Not satisfied with the cost for my washer.

Outstanding service on Choice Warranty's part. But the service tech had to order a part and I am still waiting for it. The tech that ordered the part told me that they would ship it to my home. Still waiting. Been over a week.

Mike ** was my technician and he was very professional and had my AC working within 30 minutes. My husband is very sick and suffers in the heat. I am very appreciative of the prompt service. Thank you Mr. ** for taking care of my AC needs. Thank you Choice Home Warranty for responding so quickly to my work order.

Garage door - The technician was prompt and knowledgeable. He was able to repair the issue upon inspection and did so quickly. I would be happy to recommend his company to anyone at anytime. This was my first time using Choice Home and was pleased with the service.

The guys were nice from Cone electronics, Choice Home Warranty was actually easy to get a hold of this time. I could understand the agent and they assigned my claim to a company promptly. This my 2nd 3-1/2 term with CHW.

A very good job by our agents. Polite, courteous, informative, helpful on all ways. A pleasure to talk to him. Well informed and very polite and courteous. Thank you. They were well trained and know what they were talking about. Thank you.

The agent was professional and well informed on the product he sold me. He was persuasive but not pushy. Hopefully, this insurance will be everything he said it will be, if I should need to use it. I will recommend it to my friends and family.

The tech was on time and professional. I was not able to meet with him because of vertigo issues; however, he showed my wife and daughter the issue and corrected the problem. He also gave them tips on how to help prevent it from reoccurring again.

I was very very happy with the Technician who came to repair the Refrigerator yesterday on 7/6/20. He was very helpful and he fixed the problem. There was a leak in the Refrigerator, we kept on removing the water, the Tech was able to find out where the problem was.

Work of excellent Heating and air-conditioning came to our home early and fixed our air conditioner very quickly. We live in Arizona so the summer temps are well into the 100’s. Mark was very friendly, knowledgeable, and sympathetic to our situation. I highly recommend this company.

AC Malfunction. Through investigation revealed no evident problem. Suspected overheated compressor. Inspection of wiring and Freon systems were good. Suspected possible rodent interference since much of the roof is flat and attractive to small animals. Condenser and fans all functioned as required..

What an amazing representative. Anthony was patient. Explained well. Looked to get us the best price. Best recommendation. Delighted. Please recognize him with a promotion or pay raise -- Michael says so.

Comfort Climate Heating and Cooling Service did a phenomenal job. The technicians were not just interested in replacing parts, but actually determining and repairing the problem. When the job was completed, they reviewed what they had done and showed me the readouts from the system that showed everything was working properly. I highly recommend them.

The online process to submit a claim was simple. However, when I provided specific feedback and comments regarding my claim they were ignored. The first contractor they sent said he was here to fix my AC, when my claim was related to a plumbing issue. He did not practice COVID protocol and did not repair my issue. The dispatcher was rude when I requested another contractor. Luckily, the second contractor was qualified, polite and resolved my issue quickly.

I was satisfied with the agent who I dealt with but I was not happy with all the calls from other agents in the company. I feel that the company needs to fine tune their process. Again, very satisfied with the service from my agent Kayleigh **.

Garage door replacement. My technician Bryan was so informative, knowledgeable, and courteous. He completed the task in no time and the customer service I received as a first time user was outstanding. The process was flawless. I would definitely recommend this service to friends and family!

Stopped cooling, we were unable to reset from the touch screen after multiple tries. Everything began to defrost The refrigerator is under 2 years old. Repair man will be here tomorrow between 8am & noon! We tried following the manual but that did not work. Very frustrating ty. Lady on the phone was very professional when we call you.

Plumbing stoppage. Customer friendly support when we make the claim submission. Good follow up on the contracting company details and appointment time. Great customer service. The technician visited on time as per schedule and notified on ETA. Job done well and cleaned the entire work areas very well. Keep up the good job.

My experiences with Home Choice - my representative was Greg. He was very professional, knowledgeable, he was very patience because he spent a lot of time explaining to me the different questions that I was asking of him and it was a pleasure talking to him. He also helped me to pick the perfect plan for me. I would surely recommend home choice to my family as well as my friends. As a matter fact I already called some of my family members and recommend them to call Greg. Thank you again Greg.

This is seriously the utmost worst warranty company I have ever dealt with. AC broke, took them 1 week to send someone out. The guy came out, said the unit was low on coolant. He then told me I should pay them for a chemical clean, which he knows is not covered. We have 2 units. He quoted me $220 per unit. I said no, I was not prepared for that out of pocket expense that day. He then said he couldn't put coolant in my unit until he gets authorization with his report. He waited for 30 minutes with no response and told me he would come back. I didn't hear back, I didn't get a call from Choice, nothing. Next day I get an email stating they would not approve the coolant recharge because the technician indicated my unit was too dirty to do a proper test, which was a lie. He did test it.

I actually just signed. The agent I spoke to was very knowledgeable and was able to save me some money. The prices seem reasonable and I own a two family house and was able to combine them at a reasonable price.

After paying Choice Home Warranty for around two years, we had our first claim. Our dishwasher would no longer come on. We paid for this home warranty to have peace of mind that we wouldn't encounter large, unexpected expenses. Well, we paid $75 to Sears for the deductible, and then we had to pay Lowe's for a new dishwasher, installation and removal of the old dishwasher - roughly $600 total (with the dishwasher being on sale!). Choice Home Warranty chose NOT to repair our dishwasher because it would have been (according to the technician) roughly $400 to repair. Good choice for CHW, bad choice for us. CHW is giving us $179.99 for a 5-year old dishwasher prorated replacement, leaving us to pay $475 +/-. This is not what I've experienced in the past with home warranty services, but then my past experience was with American Home Shield. I thought I'd try CHW, but am sorry I did!

Kayleigh was great. A plus to your company. Spoke well and I fully understood her and she listened to me. Kayleigh was patient and considerate during the call. I was offered a very good contract with a very reasonable price. I feel very comfortable with my contract.

This company needs to shut their doors. Customer service is non-existent. Nothing that breaks in my house is covered and they have the worst contractors. Even the contractors admit it. I've had nothing but issues and non-coverage with this company. I've been on hold for customer service again for 55 minutes. The people are nice on the phone, but they can't help any of my claims because nothing is covered. Customer service calls you back 2 days later and leave a message with your claim number BUT THEY DON'T give you a status or tell you what's going on with your claim. Then you have to call them back and wait for hours. DON'T go with these guys. They are the worst I've experienced. I'm a realtor and I recommend home warranties all the time. I don't recommend these guys at all. Nothing is covered. Read the fine print.

Submitted first ever claim with CHW May 23rd for a non working washing machine. I was assigned a technician who never showed. I called customer service and they reassigned the claim to another vendor whose technician did not call or show up. This cycle went on for a month. A technician finally showed up on June 24th, diagnosed the issues and claimed would submit details to CHW for next process. Gave it 48 hours and no contact.

I placed a service call on a holiday weekend and I got a call back from a technician in less than two minutes. They approved all repairs and it was completed the next business day. I was very pleased with the speed of service and coverage.

File claims and has waited long time to get someone out. Kept getting emails to do reimbursement if I get someone out. Sent someone out that didn't contract with Choice. When appliance wasn't repairable just offered a cash value. When I signed up was told they upgraded appliance when not able to replace. Not happy with service overall.

Garbage Disposal. Great, hassle free service. Replaced my disposal as soon as he saw it would not turn on. Very satisfied with claim process and service. Very friendly and professional technician. Would definitely recommend to a friend. I have no complaints with this claim. Easy to file and immediate response.

RG Mechanical showed up - the tech was very professional, friendly and cordial. He did the work in record time. I am really happy with the outcome. My house house cooled back down in no time. This tech is a keeper!

Water Heater Replacement. The technician was professional, timely and courteous! We had an emergency situation and he was sympathetic to the situation. He came out quickly, assessed the issue, and responded immediately. This required him to extend his work hours to accommodate our situation. We would definitely recommend him. Thank you!

The customer service representative was very knowledgeable about the different products and pricing specials. He also gave details on how to submit a warranty service request and the quality of the service technicians. I did not get a multiple year plan, I want to see how well Choice does over the next year.

Air conditioning. The technician was very professional and friendly. He answered all questions and had the part with him to replace and got us up and running and cool again. We originally had an appointment later but they were able to fit us in on a Sunday.

Easy Plumbing and Repair was sent to replace our hot water heater. Mike Miller, owner of Easy Plumbing, did the job. He was unbelievable! He kept in touch with me as to when he will pick up the new heater, when he was on his way to our home, and he did the job meticulously, cleaned up any debris/trash and took that and the old heater with him. I was truly impressed with his work ethic and his personality. Thank you Choice--Mike Miller is a keeper!!

Made my first service/repair call. Within a few hours a I was setup with an appointment. I received update messages for the appointment with date and time reminders. Repairman called prior to arrival and was very professional and completed the job in very little time. Great work. Very happy I choose Choice Home Warranty.

I submitted a claim on 7/4/20 for my AC unit not working. I received notification the same day that a technician would not be out on 07/09/20. I live in Texas and there is no way I was going to be without AC for 5 days. I informed CHW of that and requested Harris Mechanical who was a referral. CHW changed the order and reached out to Harris Mechanical and I got my AC fixed the next day. Harris was professional informed me of what the issue and repaired my AC. I highly recommend Harris Mechanical.

This is the 3rd time I have called in this claim for my A/C not cooling. The first was in Feb.19 in which the technician replaced a motor that starts the compressor. Now this is during the time of Covid-19, shelter in place and all the chaos that went with it, so I am reluctant to deal with strangers in my house. The second time was 04/13 in which the technician just added Freon and programmed the thermostat. Still no fix. The third and still pending on 07/02. He at least found the problem but is still pending Choice Warranty's solution, while I have an elderly person suffering from the heat. So it took $195 to find out what the problem was when it should have taken only $65. In the medical world and other places that is called malpractice.

Why so long for appointment? Oven was on all night & finally after a hour or more it went out this morning after calling you. This is Tuesday-if I couldn’t get it turned off it would have been on for 5 days & it’s a gas oven.

From my experience, most claims are not adjudicated on the spot. However, this time the technician obtained permission to fix the issue immediately, and considering we had been without AC over the holiday weekend, it was a very nice surprise.

Very accommodating to my needs and helpful with my choices at a cost I can afford. Proof is in the pudding, we shall see. I am a single grandmother and this will let rest at ease and not worry about the cost of replacing a big ticket item.

The technician came out to look at the dryer but come to find out the dryer is not the problem. It’s the washer. They have to order parts and get everything set up and then they will try the dryer again. I was very happy with well he did a great job. The only thing I was not happy about was the surprise that my deductible went up from $45-$60 and I was not notified of this change.

I'M happy with Choice Warranty. Waiting on Line is too Long when you want check of states. Other vase Doing Great. I wish Hire More employee answered Phone. Sometime stay on Line for forty mins. which is nobody has time..

Everytime I would hit the start button the microwave would trip the breaker. The technician reported back to your company and I was given a check to replace my unit because of the cost to repair it. I am satisfied with the outcome. Thanks Choice Home Warranty.

The technician did a wonderful job on finding the problem and providing the proper repair. The technician was on time and on point to get the parts that was needed and did the repairs in a timely matter. The technician ordered the parts needed in order to get the job done on time.

As a customer for a few years with Choice Warranty I can say that I have never experienced a problem with this company and the agents. I have received great customer service and received great service from the companies that have come out to work on my items needing repair. I would certainly and I have recommended Choice Warranty to everyone I come in contact with.

Been prompt. Most things covered. Whiten can’t fix. Had to reach out for valuation for my purchase of items. Sometimes the items could not be purchased for even close to these amounts but age enters into valuation. Most technicians wear the masks and adhere to safety measures.

Initial repair was scheduled for July 24th. I contacted BEST-TECH LLC (new company name) and requested service at earliest possible date. They rescheduled my repair for the same day and the repair was completed late afternoon yesterday. Brandon was very friendly and knowledgeable, and had the a/c unit up and running in a short time. I am very pleased with the service provided.

I called the problem in on a Saturday, so I knew the tech wouldn't call until Monday. I call Choice on Monday trying to get a status on my claim. I was told that they were looking for a tech. I knew that y'all had used the local plumbers before. I called the local plumbers to see if they had received any request, which they hadn't. So I called back to Choice and rep said she would call. I was told that the local plumbers didn't answer the phone. I waited until that afternoon. Called the local plumbers and they still hadn't heard anything, so I called Choice and had them call again.

StevenKing AC company and the technician they sent out are highly recommended. The tech was professional, knowledgeable and had the heart of a teacher which I appreciated. I will certainly use their company for all AC issues in the future.

Electrical problem. Secco came out. Diagnosed the problem within 15 minutes. Order the parts right away. Came back first thing next day and worked on the project tirelessly. Excellent customer service. Went above and beyond for me as the customer. Very courteous and friendly as well as professional.

The contractor was COVID friendly... A+ for that but I was expecting more for microwave at first hand... Seeing that the brand is actually over $200 and then the installation wasn’t included in the offer I know that I could’ve declined that offer but at least start high and the go low.

The service tech was great. Thanks for getting back so quick and really informing us of what the problem was. Processing my claim online was simple and easy. Very pleased with how well it went. Nice and smooth. Thanks.

Professional Technician- disposal. The technician was professional cognoscente of social distancing. He communicated effectively and informed me of the process and the product. I appreciate the level of professionalism. My claim was addressed in a timely manner. I appreciate that I was informed about the process from beginning to end.

I’ve had Choice for several years now after leaving another company. Although I have a maintenance contract on my air conditioner and furnace when I called to have my air conditioner repaired I was told they couldn’t send anyone out until Monday or Tuesday due to the Holiday, that was when I remembered I had Choice. I called them an email and a call came in that night stating someone would be dispatched the next day July 3rd between 7am-11am which worked perfectly because I was leaving for the weekend and wanted my air conditioner repaired before Ieft. I didn’t want to come home to a hot house and I didn’t. The company showed up, repaired my air conditioner and I was on my way. Thank you Choice and the company that came out the day before the 4th of July did the repairs and no hidden fees!

Talked with Neil. Very helpful and courteous. Handled my questions well and was very well informed. Worked hard to explain all the coverage and explained the various choices of coverage and what wouldn't be covered. Made my coverage immediate as my present coverage had expired last week.

I am paying warranty with this company for close to 3 years. But now I feel, it is not worth to spend money here. Better to find some other warranty company even if it is costly. This company does not have enough technicians to work on our problem immediately. They will send technician after 2-3 days even for emergency problems. With my last 2 claims they told the technician will be available only after 2-3 days of my request. With my recent Plumbing problem, I have found a technician myself using Angie's List and fixed the problem. If I would have waited for Choice Home Warranty technician I would have stuck in my home without toilet/bathroom for 2-3 days.

Called at 8:41am on 7/6/20 and put in claim for my central ac unit. Called again to try to cancel at 12:17pm, held for 30 minutes then left message. Finally called back about 3:00pm by computer to tell of appointment that was set up for 7/8/20, two days away. I was able to find a company that could come out today 7/6/20. I have medical problems that made it necessary to find another company.

Informative, pleasant, answered all questions and advised how to switch from a poorly performing home warranty company to the number 1 rated company! Sales rep was knowledgeable and very well informed regarding the service. Thank you from hot and dry Texas.

I have had Choice Warranty for 2 years and today was the first time I have used. My experience was A+. The plumber David was such a nice respectful professional. My issues were resolved and I got to meet a very nice person. Thank you.

Called Choice Home warranty Sunday because A/C went out. Contractor called Sunday evening to set up appt. They were at my home on Monday during scheduled time. Got my A/C working again. Couldn't be happier with the service I received. Hooray for Choice Home Warranty!

I realize that COVID is causing a lot of delays. However when I call someone not connected with your company I get reasonably timed service. Your company made me wait quite a while claiming COVID caused the delay. Then did not approve my claim causing me to call someone at my expense when I could have been told when I first submitted my claim.

They always take care of their customer with respect and try their best to help you and the call waiting and you will not lose your position. It might take time but they will called you back. Everyone are friendly.

I do not love the idea of an appointment being set without speaking with someone. Now they set an appt for Wednesday but no one will be home. I was hoping to have them come Tuesday but called twice and no one has called back.

Survey Kaylleigh did a excellent job it was a pleasure to talk with her. All my questions were answered. The payment plan was exactly what I needed. I have been considering home warranty for a long time. Had a Sears home warranty years ago. I chose you because of the convenience. Thank you for your interest.

It was a great experience. The gentleman John was so nice and helpful and explained how it works and the timeframes. He was GREAT. Give him a raise lol. But seriously it was hassle free experience and I already have a day and time for service. Thank you John.

Original person was awesome. I had to call back because of an invalid phone number. The person I talked this call needed an attitude adjustment. Technician very polite, did his job, showed us what was wrong, fixed it and then went on his merry way.

I was very pleased when speaking with Freddie **. He was very informative and was able to provide me with additional savings on the yearly cost of my CHOICE home warranty coverage since I am currently not working. I chose to pay the year instead of monthly which I believe was a much better option. I currently have AHS (American Home Shield) and the monthly coverage is about $15 higher each month and service fee is $100 per visit. I am very pleased with CHOICE home warranty.

He was very informative and helpful.. I felt he was trying to get me the best available pricing and service. We were able to complete the process in just one day. Thank you Alberto. I appreciate all of your help and assistance today.

Very kind and courteous customer service representative Rodriguez. Thank you kindly for the great but rare service in today's world. To our family it means everything to have kindness, courtesy and respect towards people! Pleasantries are always in order, thank you Choice Warranty. Kindness is free????

Air Condition System. According to the service man, the circuit board was short, which was blowing every fuse off. He is waiting from a call from the people, before he can submit an order. Now we are waiting for the feedback and by then we know what is the plan.

I filed a claim through their website on Friday 7/6/2020 for my AC. The next day I called to see when a technician will be here. She stated between 7-11 a.m on Monday 7/6/2020 and that I should've received an email which I did. Monday come and I called at 10 to see where they were and the lady said the person who makes the appointments didn't see it. So they moved it to 11-3 another 4 hrs. I called at 2:10 also to see if they were on their way. She said it had to be redirected to someone else and they would reach out to me in 6-24hrs. The whole day no one called me to confirm my appointment or any changes that had to be made. I have wasted my whole day waiting for a technician that was never going to show. My kids, dog, and I have been sitting in a hot house all weekend and now we have to wait even longer. I live in Florida and it gets hot. I couldn't wait to be able to get my Ac fixed.

Garrett was very pleasant. I have a few questions before I go any further and am waiting for a call back. I looked on the internet and noticed a lot of lawsuits? Questionable? I should have done my homework first. Again, still waiting for a call back before I decide to keep or cancel.

Could not be repaired. The tank was replaced. No problems. The company that came and did the work did a great job. I don’t have anything to say. MJS Plumbing did a good job in a reasonable amount of time.

The Gentleman that I spoke with, apologized for the phone delays. They were having some issues. He was super nice. Great Customer Service. Then the Manager I spoke with Ms. **. She was even super nice. Glad I am with this great company that thinks about the Customers.

Hello! Phil is courteous, professional, and meets my needs as a homeowner. I really appreciate having been assigned a dedicated representative from CHOICE. Customer service needs more of this. Thank you, Phil, and thank you CHOICE. I only regret not having done it sooner. Sincerely, Derrick

20-30 days to get the washer replacement check of 350.00 after paying June monthly payment of $45 $75 deductible and July payment coming again $45...Going to pay out $165 in 30 days to get a replacement check of 350.00. This program is a rip off.

On June 2, 2020, a technician from JMG Mechanical came to my home for three plumbing issues. The first was water leaking from the ceiling. The tech cut open the ceiling and discovered the toilet leaking. He turned off the water and said he saw where it was leaking and would call in the repair, but he didn't have the right part. He then looked at a clogged bathtub and said he could fix that too. Finally, he looked at a leaky bathtub faucet. He said he needed to order a special cartridge, but would call in all three claims. He did and I got confirmation from Choice that ALL of the repairs were approved and that I had met my cap of $500 and I would have to pay the tech $13.51 upon the completion of the repairs. The tech took my $45 service fee and said he would have to return after he orders the special parts. That was the last communication I had with JMG Mechanical, as they did not return any of the four voicemails that I left over the following month.

I telephoned this company, and they were horrible...Had to find someone else...Please do not use them again...They didn't answer their phone and when they did it was impossible to understand them...He sounded like someone who had been drinking...This order was called in for my Georgia property at **.

A service technician came to check my air conditioning systems. The tech indicated that the systems were working fine—mechanically and the units were receiving the proper amount of electricity. He then asked to check the compressors on the outside. One unit needed a pound of coolant at a cost of 40.00 and I authorized the tech to put it in. He indicated that he would be back in two days to install coils for my other unit. Later I received an email stating that the units did not meet expectations of the warranty agreement. This is a notice of appeal before my due date is up. I entered into this three year contract in good faith. Please assist!

Courteous, prompt. Offers options for savings. The agent was very helpful and knowledgeable. I am pleased with my first interaction and looking forward to excellent service. As soon as I entered my information, I received a call to provide me with more information and details.

Technicians were prompt, timely, efficient, and effective - problem solved. They wore masks and were polite and personable. They replaced an insert rather than the entire faucet, saving us the cost of a new faucet. The leaking valves under the sink were easily replaced with a minimum of leakage.

I called Choice Home Warranty for A/C repair. They sent someone out the next day and my a/c has been running correctly every since. The person that came out was very respectful and knowledgeable about what it was he was doing.

Had my Air conditioning unit go down last month, and I had 4 contractors come to provide estimates. They all told me I needed to have the unit replaced, but Choice Warranty insisted on a repair, which I would have accepted but they never came through. I waited 17 days for them to send needed parts but finally gave up because we were going through a heat wave at the time, and could not wait any longer. Many days were in the 90's and very humid. We had to sleep in the basement on many of those days, where it was a bit cooler.

I renewed for FIVE and a HALF years - a lot of money. I was told ALL appliances would be covered. When I tried to make a claim on an additional refrigerator due to water leaking from the bottom - I was told since the appliance was not located in the KITCHEN it is not covered. I was not advised at time of renewal. The person I talked to did not try to find a solution to the problem - simply told me that unless it was in the kitchen it would not be covered.

The company chosen by CHW was great. They looked at the AC unit and diagnosed the problem, I await the insulation. Thank you, great to have this security. Though it is mid-summer and we have waited for four days we have been without AC.

Jake was informed and found a policy that works at an acceptable cost. Was pleasant to speak with. Was prompt in getting the information required to me via email. Answered all my questions and concerns. Made the policy available for the cost I could afford.

The a/c technician who came out to check and repair our a/c system was professional, knowledgeable, and polite. He got us up and running in a minimum amount of time. I would recommend Air Today Heating and Air Conditioning to a friend. Also thank you to Choice Home Warranty for their quick response to our claim.

I am extremely disappointed in Choice Warranty. The repair companies set to service appliances are 2nd rate. They pretty don’t cover anything and they send you some text defining the loophole In your coverage. I had a case manager who did not respond to calls or emails. I have been waiting 2 weeks for a claim determination.

Unit is not working. We have had no air since about 1 am Sat. I have spoken to a number of your phone reps... no help so far. They send me back to e-mail. Please we need assistance, this is a medical alert family. 76yr. old on oxgyen, kidney failure, CHS and COPD in late stages. We switched from our utility plan services, was promised better service! Please send some help. Call **.

Placed claim via your website. Technician arrived that same day. Took his time. Very thorough. Seems to have resolved the problem. Only issue is that it was a lone technician. He needed a little help (holding flashlights) moving the refrigerator. It was no problem, but if I were elderly, could have been a problem. But he/we managed. Thank you.

We are six or seven days in on this, and we have not gotten this resolved. Our service man was very good. He came in and identified the problem-- a bad compressor. The AC itself is 9 years old. Based on the model, he recommended replacement. The very next day he told us that the request was denied. He was very surprised. We then went back to our claim tracker and found that Choice denied our request because Choice deemed that our AC was not working when the order began. We appealed immediately after that-- on July 3-- and were told that we would be assigned an advocate to guide us through the appeal process within 24 hours. After 24 hours, we were not contacted by anyone from Choice. Choice responded to our serviceman on the day of his assessment, but not to us.

Dryer. Tech was on time and informative, got the part back in a timely manner. Machine is working great again. I was impressed with the fact that it was a female technician. And she was very professional. She got the new part ordered before she left my home.

Within 15 minutes of completing the online repair request I received an automated phone call and email from CHW with the necessary information concerning the repair contractor they had contacted and hired for our a/c service request. The information contained the repair company's name and contact phone number as well as the date and time they were scheduled for our repair and was told to contact them direct if we had any further questions or to change the appointment date and/or time. I did so and got a day sooner appointment with a very professional and friendly young lady. The service technician called an hour before his arrival, as promised, and was very professional and personable. He had to make three (3) trips to get our unit fixed BUT he did a great job. We will be using them for our a/c maintenance from now on!!

I'm now back from the hospital and struggling with my recovery after major surgery. The WASHER quit working on 23 Jun 2020. When I put in the request to have someone come out, I put on the form at the same time this was going to be a MEDICAL NEED given I was and am receiving HOME HEALTH CARE after the surgery for weeks. I finally got notified this weekend that they are going to offer me around $350 for the replacement (never mind that the original machine was $1500 and the replacement is also in the same range of price).

Greatly DISSATISFIED WITH CHOICE! Your lack of concern and compassion for your clients is insulting and offensive. Once I spoke directly with the company you chose to service me I was able to be seen much sooner than the original date-- no thanks to you, Choice. The technician was done within 10 minutes, was pleased to have Air again. The remaining review response will be based on Choice, not the company that serviced us although they don't have the best customer service skills either. Brad called back to offer a cancelled slot.

Excellent customer service. Kurt was very helpful and explained coverage in detail. He worked hard to give me a good price. He answered all my questions and was able to add the additional coverages I needed at minimal cost. Seems to know your product very well.

When trying to resolve my last claim I found it difficult to communicate with most of Choice Home Warranty's staff. I was left on hold for extended periods of time and when I did finally reach an individual they would say they were transferring me only to be hung up on.

This is my very first time using this service. At first they ask me to fix it with my own plumber then they would reimburse in 30 days. Then I was sent a plumber who checked out my water leak. I paired the service fee and I was emailed to read my contract. Do not cover the water leak and the mold that the water leaked caused. They do not cover seepages. So I know where I stand with Choice Warranty and I would just say thank you for nothing. George Foreman do not do your company any justice.

Technician was helpful and very clear when explaining what was needed! He arrived promptly and was an excellent communicator! I would definitely recommend Westside Plumbing. Before and after the appointment he kept in contact via text to ensure timely scheduling.

Broken A/C unit. The repair person was on time and very professional. He explained all the work that he did and the unit is now running as expected again.This was a huge help to me as I am disabled and would have had to find other accommodations had their response not been so quick.

The website to the wrong address and then when I put the correct one in it didn't correct it!! I put the correct address and it took it as my credit card address!! Which was incorrect and somehow your site accepted my credit card. Really makes me wonder about the company.

I appreciate the great work that my technician provided. He was able to come in and quickly assess what the problem was. Had the right part for the job. He was fast, efficient, knowledgeable, and was able to provide insight for other jobs I was looking into. I will definitely use him again for work.

Mr. Tajah ** is my account representative and he was knowledgeable and friendly. He took the time to explain the benefits and features of my plan, as well as my questions. He is an asset to your company. Thank you Tajah.

I thought the thermostat on the air conditioner was not working, guess user error. Tech checked it out and checked the air-conditioned and it's ok. Response time was good considering the Covid 19 has caused delays in everything.

I am glad to be able to sign up with Choice Home Warranty, Charlie the rep was great helping me to complete the application. For now I am given you all a 5 star, hoping the service and support will be great.

Our repair went smoothly. Our service was excellent, timely and great. We recommend Choice. I have entered my recommendation on our Nextdoor website. We are thankful for Choice. They run their business very well. At first we were apprehensive about joining. But they have proven it’s been worth joining.

If you can’t find someone to do the repairs then what’s the use of having CHW? I wanted this policy so I didn’t have to look for service repair if things like this happened. I wish I’d of checked CHW out better. If service can not be done I will expect to receive a full refund from CHW. Please contact me if you feel like it’s necessary.

Ice maker started leaking and making large icicles. The repair company dispatched, Service Pro, assessed the problem and immediately determined to replace with a new ice maker. The technician was very professional, courteous, did not leave a mess and took care of trash.

Aircon was not producing cool air, called for service on Friday, with July 4 long weekend, CHW arranged for the repair to be done on Saturday morning. It was repaired in a timely manner. With 108 degree temp in LV, I am happy with the experience. However, CHW advertise to have 24 hours respond to claim, and I found that is not the case, I called and sent email, no response until 'business is open at 9 am' next day.

My air conditioner was not functioning. Thermostat set to 75, however it was 86 degrees in my house???? I called Choice Home Warranty on Friday, July 3 expecting an appointment for Monday since the 4th was on Saturday. I was so pleased to get a call on Saturday morning to see if I would be home because the technician had a cancellation so they could come at 9am on the 4th of July!! The technicians were professional and respectful! They even secured my back doors once they were finished! After adding 3 pounds of Freon and something with a condenser, I was able to enjoy the weekend in 75 degrees!!!

I submitted my initial claim online the evening of July 2nd (Thursday) for my water heater which is a covered system on my policy. The following day I received an email stating that CHW was unable to locate and assign a technician and offered me the opportunity to find my own technician and be reimbursed. Twenty minutes later I received another email stating that a technician was scheduled to come out July 6th (Monday), leaving me without hot water for a minimum of 4 days, but very likely longer since the technician would have to diagnose and then order repair or replacement parts. I found my own technician who could complete work on July 4th (Saturday), but the offer to be reimbursed was no longer valid since twenty minutes after that offer was made CHW found a technician.

Our A/C went out on the 4th of July. I called and filed a claim And was told it could be up to 72 hours before a business accepted the work order. Keep in mind it's a holiday and a Saturday at that! 2 hours later I get an email that states I can file a reimbursement and hire my own tech. I hire my own tech. The tech shows up, files the claim and 15 minutes later he gets a call and the guy on the phone asked him to reduce his billing because they felt it was too much. Keep in mind this is Saturday July 4th!! When he said no the customer service agent HUNG UP!

I got next day appointment and customer service was great when I call to request. She was make sure I am happy with their service. So polite. Customer service is main attract me to tell my friend and family about Choice Home.

The plumber that was sent over was very knowledgeable and professional. I recommend Larry for a lot more jobs. High 5 Larry is is the greatest. I did not like the way you had no customer Service Representatives answering the phones, and that all orders had to be placed online though. I hope that this is temporary.

It took 3 days to repair and the people who came were nice and hardworking. It was good that I had a second air conditioning system in my bedroom wing. I think the problem was electrical but I am still not sure. A thermostat was replaced and now the wall needs to be painted. Not pleased about that.

Water heater was not providing hot water or hot water pressure to a shower. The plumber corrected each condition and we now have hot water and hot water pressure from the shower. The service from the plumber was fast, effective, and courteous.

Having been with another home warranty company for 4 years and always getting poor service, we were totally impressed with our service from the initial request to the completion of the repair. Our Technician was professional and knowledgeable. I am a Realtor and will definitely recommend him to my clients and associates.

A/C unit stopped working and ended up having to use the service company that the previous homeowner had used even though they were an out of network service provider. They were able to respond immediately and repair the unit that day.