Choice Home Warranty Reviews

My garbage disposal quit working and the claim that I filed went quickly. The technician was very nice and took care of my problem very quickly. My garbage disposal was replaced and is now working great. I would recommend them.

Washer Repair. You found a technician quickly and scheduled the appointment for early the next day, keeping us apprised of information as it was gained. We were notified when the repairman was on his way. Repairman assessed problem quickly and completed repairs in a timely manner.

Choice couldn't find a reasonable service response for our pool problem, so you offered us the option of finding our own service provider. We took this offer. When the service provider presented Choice with the invoice for services you tried to negotiate the price down. Since you couldn't provide the services I didn't appreciate you trying to hassle with the provider we PRODUCED for lesser cost. This was very unprofessional and almost cost me not getting service from a supplier we TRUST. Maybe prices on GOOGLE would be cheaper but I don't think Google installs. If you give me the option of picking my supplier, Don't pick at my supplier.

I'm so glad I signed up for this in 2019. I hadn't any issue with appliances, but 2020 I have 3 service tickets. The techs have been on time and professional. Updates on service tickets are promptly communicated. The service ticket price is reasonable.

Upon been convince to purchase Home Choice Warranty with their sales & marketing team, after the policy when into effect with the promise to provide service repairs or replacement in the the event of breakdown. I filed my 1st claim when my A/C unit broke down, upon the arrival of the technician which only took 2 minutes to diagnose that the 9yr old unit was unoperational and determined that the unit needed to be replaced. The technician submitted his report and home choice warranty denied the claim under their provision of unknown or known existing conditions. The term unknown is their umbrella for denial of any claim. The unknown is unknown when your unit will breakdown in the future and of course, since we all do not have a crystal ball to know when it will breakdown. To make the story short, the claim was denied and no coverage was provided at all.

I don’t understand for the life of me why you all deny all claims I submit. It’s a disgrace that the person working at Mister Plumber had to fight to get my work order completed. Is it what you all are paid for to collect people’s money monthly and deny claims. My garbage disposal was never changed and yes we have an issue with a backup that’s ongoing the city can’t seem to fix it so we pay you all monthly so why can’t you all fix it I don’t care if it’s once twice or three times a year! Very DISAPPOINTED!

My salesperson did an excellent job. I did get an email offering the $600 package for $450 with a $75 service charge. Instead I got the same offer for $530. If you could change the package to $450, that would be some excellent customer service.

My refrigerator is leaking water from the bottom, I emailed my claim this afternoon, CHW was very quick with response and I have an appointment for tomorrow with a repair company, so far, so good. This is as far as I can go with review since the repair is scheduled for tomorrow.

Thank you Harry, you were a very good strong sale person. Thank you. I am old school and you help me to come out of that today. Thank you. This is the first time in over 15 years of having a services such as. Sears closed their stores and I was in a lost for protection my investment. Again finger are crossed.

Hot water heater. First visit after call was 5 days. Way too long. W/I 3 days approved but not installed till 13 days later way too too Long, no communication during entire time. We had to call. So from date of first call to install was 20 days. Way way too long. Very unhappy.

5/18 fridge stopped running. Called CHW, waited and kept calling to see when tech would come. 6/11 tech ordered parts, next app 6/22. Over 35 days without my fridge. Tech was great. CHW urgency very sad. CHW needs to work harder at satisfying their members.

Timothy/** is a fantastic tech compared to my first tech Sammy who did nothing for me other than say 'oh the door is not closing all the way always. See how up pops open when closing freezer compartment!!!' But then came Timothy... Hooray. He found fridge fan in freezer section out so as did not have replacement for my GE model. He ordered part (which came to my home). Now just waiting for tomorrow Friday, for Mr. Timothy to return to replace fan unit & hopefully my fridge will be back on the correct cooling track. Ms. Penny

Seth ** was professional, knowledgeable, and courteous. Even when your phone system was not working properly, he took the initiative to find a way to return my call. Hopefully, he represents the quality of your company and the good relationship continues.

Everything is very good. And the person deal with me he is very friendly. I appreciate. He is good helping me. Thank you so much. I’ll let our friends know about your company. I hope stay with your company long time.

I put my claim in online & got an answer the next day. The washer was fixed 2 days after I placed the claim. I was impressed with the speed of the whole experience. I'm not happy that co-pay was $60.00. All in all good company.

I had just completed my online request for a quote and received a call from Rob with Choice. He was extremely knowledgeable, friendly and persistent. My husband and I are looking forward to peace of mind with our next 13 months of coverage through this company. We would recommend them to anyone looking for home warranty coverage.

Elliot at ext#** in sales was very professional, and was able to get me a very good deal along with military discounts. I would recommend them right now. My brother has been with them sometime now and has been satisfied.

Main level AC not cooling. Brick Street Heat & Air corrected problem. Technician found and repaired burnt wire due to arcing and reset tripped circuit breaker. Technician, James, was very polite, informative, professional, and efficient. CHOICE text messages kept me informed.

I’m very happy with what your company has to offer and the great customer service provided to me by Louis. I’ve already referred two people to him to sign up, and I’m pretty sure they’re both going to!! I have also put it on my Facebook and anticipate getting many other people signed up with your great Home Warranty!

I was rushed into buying 6 years and over a week later still have not received any formal paperwork. The salesman did not outline any of the policy and when I asked for an email with information on what I bought he didn’t send it. After a phone call I got a very generic invoice and a copy/pasted list of coverage obviously grabbed from another form.

I was not notified when I did my contract that I needed to provide information regarding my previous contract to have the contract start immediately. Air conditioning went out 3 days later and Arizona temp of 109 required immediate repair. First denied coverage because not covered for 30 days. Then 24 to 48 hours later we could get a pre-approval to fix. Not sufficient response. We fixed it for around $200 and were denied coverage because it was not pre-approved. Great price for lousy coverage and no out of the box approval. I would not recommend this to anyone.

Got a call today from the people out of Kentucky. They were calling to inform me that they would be out to fix my air conditioner. I told them that someone had already been out on Saturday. There should be better communication.

Prompt and fixed the issue. I have got 3 claims opened recently, Gas cooktop stove, Kitchen faucet leak and A/C not cooling issues. All 3 issues are covered by CHW and done a perfect job in assigning the technicians and follow up. Love CHW. I recommend adding CHW to all new homes so it gives peace of mind when things break down.

The person that helped was kind but a little hard to understand. Spoke too fast at times. Asked same questions typing while talking to her trying to be efficient. Had difficulty with my explanations as a lay person not familiar with air conditioners and correct terminology. The claim was placed and explanation was again a little too fast but understandable for most part. Sent email as promised. Overall experience was good.

The service technician was well informed and handled the repair well and the tenants were very satisfied with information provided. He was thorough and identified another problem agreeing to provided Choice Homes with details about additional repairs. I am hopeful that CHW will be helpful and refer the repair to the same technician.

AC Unit was not cooling upstairs. Technician was awesome and fixed the unit in under an hour! Appreciate the professionalism and fast turn around time. Call was placed in the morning and we were fixed in the afternoon. Thank you. CHW was a great decision for our family.

I have not received any paperwork from you regarding the warranty. Also it was to take effect on 6/28/2020 but I was billed immediately. I don’t have an order number as I don’t recall one being provided. I can not review your company properly as I currently have nothing to go on. PLEASE SEND WARRANTY COVERAGE PAPERWORK.

Rep was polite, offered enhancements as expected, and was appreciative of the business. Follow up to my online inquiry was quick, and delivered the better prices suggested. I was offered better pricing even after I had agreed to purchase the warranty. Pricing is a better value than my current electric provider warranty.

The technicians that came out were very nice. They were done with the job in a timely manner. One guy was in training but he knew what he was doing so I would have to say his training was going great. Thank you for taking care of us.

Plumbing. Rather than replace, you guys jerry-rig everything for a quick, but, not lasting fix. The technician was fine and professional and, I believe, agrees. You guys denied a second issue and didn't even cover the entire cost of the initial repair parts.

Plumbing. The technician was great arrived on time and completed the job and communicated the problem very well. He called the day before and asked what would be a good time for me and to find out in detail what the issue was.

The Repairman, George, fixed the initial problem, but it happened again within a few hours. However, when I contacted him, he came out right away and fixed the issue again and I have had no problems. Since the company was forthright and came back immediately, I feel the company is a good company and would recommend them again. I know things happen, but he rectified the situation immediately and this means a lot.

Excellent customer service, very friendly, i just hope there are no hidden distractions with this policy as this usually happens with other warranty company's. I will follow up after I use the service. But the customer service rep was amazing, thank you for this.

2 phases of existing problem: 1st phase completed June 10, 2020 - replace capacitor but AC unit After operating for an hour still blowing warm air. Problem identified- leaking air either in condenser coils and/or in the ducts system. 2nd phase - need to correct the air leak problem in the condenser coils and/or the ducts system. Status: Awaiting approval. Phone Customer Service - UNACCEPTABLE WAIT TIME (my case = over 20 mins).

Central AC. Absolutely wonderful! If I have further problems down the road with my AC PLEASE send the same company. The service Tech was polite, neat, clean AND efficient. He got right to work with diagnostics and swiftly repaired the unit. We had cool air within 30 minutes. He is a treasure. You should use his company every chance you get.

The oven at my home did not work and a GE technician visited my home on May 18. The technician ordered a part on May 18 to repair the oven and was scheduled to visit my home between 10:00 a.m. and 2:00 p.m. on June 9 to repair the even, but he never showed up on June 9. Even though I left a message on the website, nobody followed up as of June 11.

Comfortable lady great speaking voice explained all the options. Very understanding . Sold me the right package. Answered all my questions. Was glad I switched from AHS. GAVE CREDIT TO MY NEICE who referred me to Choice. Was a smart choice for me and Kayleigh made it easy. Thank you.

Dishwasher was leaking on left lower side. Door was fixed by serviceman who was very knowledgeable and professional. He came on time when appointment time was made. I would recommend this person to anyone. Thank you Choice. You got my vote.

The Purnell HVAC technician was very thorough and knowledgeable. He checked everything associated with my system and asked questions regarding regular maintenance and offered suggestions. I really appreciated that extra step on his part. My system is now working perfectly.

I would recommend Ultra Heating Cooling and Air. They totally understood that it was getting very hot in my house... They were able to fit me in and they got my house cooler fixed. The technician was very professional and friendly.

Been unable to talk with anyone on the phone is leading to great dissatisfaction. Everything has to be done online, by the consumer even scheduling the vendor because Choice warranty could not locate a vendor timely to correct the repair. After waiting for choice to tell me they could not locate a vendor, I found a vendor, had the vendor come out and then was told basically from the phone call to the vendor that due to the cost of it being $329 for installation that it was not covered - the choice representative asked for the cost to be lowered which the vendor said they couldn’t and the choice representative hung up. I then received an email stating that it was considered normal wear and tear and that it would not be covered.

The Choice representative I interacted with was clear and concise. He presented me with several options but more importantly allowed me to make a decision and didn't try to force me into choice. Everything was user friendly and very professional.

The plumber was great, professional, and followed the job up with a phone call to make sure things were working. He was quick, no nonsense but friendly and courteous. Would recommend him to friends and family in a heartbeat. Very pleasant experience. Thank you.

Denied my claims entirely. Would not use Choice Home Warranty ever in the future. They are strictly in business to sell warranties and deny the claims on technicalities. No one should use Choice home Warranty. A complete waste of money.

Repairs of our stove. Our first repair request has been like none other we have ever experienced. Phone call made, an order was created, an email arrived a short time later advising that we could expect a response within 2hrs. We got it, and app't time was made. The service man sent text advising he was on the way. He was very professional, clean, knowledgeable and found the problem within a very few minutes. He made a call, the part was ordered, and he was on his way letting us know that as soon as part was in he would be back soon to put it in. That was last week. Waiting for part, and install date. So happy with everything so far.

Dryer repair. Super friendly, kind, funny and knowledgeable repair person. Felt very comfortable with them. Explained the problem in detail and Cleaned up the work area. They made sure I didn't have any questions before they left. Emailed my receipt to me right away. Customer service was really outstanding. Very impressed with this contractor and the response time!

Air Conditioner Repair. Efficient Air was on time, polite, and very knowledgeable. Would highly recommend them. Took care of the issue and informed us at every step. Checked all air ducts to assure of air flow. Repeatedly told us if anything wasn’t working properly to please let them know as soon as possible.

The technician was very courteous, knowledgeable, and efficient. It took him no time to fix the problem with my dryer. He also took time and did an extra work free by cleaning the dryer ducts from inside and outside. I applaud his effort in wearing a mask and cover footwear.

Technician was fast, courteous, on time and got the job done efficiently. He actually knew what he was doing. I have had dealt with other warranty companies and Choice is the best thus far! My contract is about to end, but I will be renewing it.

Fast and great representative. Explained everything needed to be done. Will recommend to friends and family. I'm hoping this will save me in the long run. Things in Florida seem to wear and tear in Florida and needs to cared for.

The service persons performing the repairs have excellent response time and are quite courteous. The Bait and Switch routine when signing into the contract with CHW is very frustrating. At this point I can only share the frustrating elements of my experience with Choice Home Warranty. I will be posting this with other media options as well.

Signed up a few minutes ago so can’t comment on service yet. I took the six year plan which seems like an incredible offer. Representative Anthony was very knowledgeable and courteous. l would highly recommend this agent. Hopefully my experience with the service will be as rewarding as my sign up was.

Excellent & Friendly customer service. I just recently obtained a new home warranty, and look forward to utilizing the services. I've been using home warranties for quite some time, and it really comes in handy for unexpected breakdowns of home appliances, etc.

Oven Repair. The tech. was professional. He knew the problem immediately, however he has to return because the baking element had to be ordered. I cannot speak about the completion of work because it is unfinished. He stated it would take about a week.

This policy is a rip-off! My air conditioner failed, and rather than having it replaced, CHW only paid $1,500.00. In the fine print of the contract (under Limitations of Liability), it reads, "You agree that, in no event, will our liability exceed $1500 per contract item for access, diagnosis and repair or replacement." The advertising for this service implies that big-ticket items will be replaced. The reason I purchased the policy was to cover big-ticket items like the air conditioner. I will not be renewing my policy.

Can't believe the way you are doing a customer. I have been with your company for over 7 years and I get treated the way you are doing me. Well I am looking for another company and where is my check for my washer? Barbara **

The Unstoppers came out to look at our garbage disposal. It was making a horrible noise. He came out on time, couldn't fix it and replaced it. The longest time taken was getting the okay from Choice to approve replacement. Very nice, very neat, very good at what Mikey did. Would have him back anytime.

Garbage disposal replacement. Very professional technician. Did the work and explained important things to me. Best I have experienced. I request him back on any future jobs that may come up. He knew his business very well and I would trust his skills.

The microwave service tech was very knowledgeable about the product and went right to the problem. He explained everything along the way to make sure I knew what he was doing. It was fixed in short order. He was very courteous and a nice gentleman.

Home Solutions is almost 2 hours away. Said they would come Wednesday evening. Never showed up. They don't respond to phone calls. I had back surgery and it's almost 90 degrees in my home. They don't respond to your calls either.

Reality of process not what explained when signed up. Was told my appliances would be repaired or replaced if not able to be fixed at no cost other than the service fee. Instead I was told I would receive a check?

Air cond. Outside unit was not working, little problem was, the company couldn't make the first appointment. They was overbooked this day, but the techn. was here the next morning and did a fast and competent repair. I can recommend the company and recommend the Choice Warranty insurance.

I had a tech from Arrowhead Plumbing came out and take a look at the issue and was able to resolve the issue. It was really great to have somebody that was able to come in promptly and take care of the issue.

A/C Repair. Great customer service and reliable. Found us a company quickly. Would highly recommend them. Great technician, professional and great customer service. I called and asked if they could come out a day sooner and they were at our home within 4 hours.

Except that due to covid I couldn’t ask for reschedule. Service was very helpful. Garage door repair was taken care of with only charges for service call. I also rate the technician that came to fix was very courteous and was explaining everything as it happened.

Central air conditioner. It was OK. The job is not done yet. They have to come back out. Had to order a part. It’s been so hot outside. I wish they had came sooner. The first company did not show up at all so they have to reassign to this company. I do not understand but I didn’t like that part.

As soon as the technician looked at the freezer compartment of my refrigerator he knew exactly what was causing the over freeze, the freezer door was not closing properly, he adjusted everything and now no more over freezing. Very satisfied with the outcome and told my grandchildren to make sure the freezer door was closed tightly, the little buggers!!!

My AC was repaired yesterday, though the wait time was little long in this hot weather but the guy came on time to fix my problem. All I can say, thanks to M&S Mechanical and CHW to solve my problem!!

Seems that the basket bearings were shot, and wore out the gearing, the repairs too expensive, Choice providing $300 towards a replacement. We felt this was a fair amount seeing one of the parts was repaired on March 30, 2020 for same issue.

Repairmen (Mike) was running a little behind but did call me and let me know with an updated eta. He had my unit fixed very quickly. Very nice guy and was knowledgeable of his work! He knew what the problem was as soon as he arrived. Would highly recommend!

Massey plumber Adam was very helpful and explained everything very well. He arrived on time and fixed the problem. The process worked well this time. I would recommend this Plumbing service. He called when he was on his way and fixed the problem quickly.

Refrigerator fixing. I was assign a case Manager (Marc R.) to resolve my issue. Very dissatisfied the way it was handle. Have a sense of good customer service is key on any resolution. I was made aware that I did not have any choice but to accept his way.

I contacted the service department on 6-5-2020, that my air conditioner was not working and the temperature was going to be over the 100’s. They sent out a technician on 6-6 from Rescue Home Improvement - HVAC. The technician came to the same conclusion that Green Valley Cooling and Heating that my condenser was bad. On 6-6-2020 I received two emails from Choice Warranty to tell me one that my claim was approved for replacement and another that stated my claim was approved for repair. All this communication was thru email.

Eric came to our residence today and fixed our air conditioning unit by spraying it off with our hose. He crushed our rose bushes and some of the plants my father gave to me and then didnt put the hose away, he left it over the plants. We were very upset about our rose bushes being crushed and think that Eric was inconsiderate, disrespectful of our home and careless with his work. We would respectfully ask that CHW take Extrodianaire off of their preferred vendors list as we dont believe they represent the quality of excellence CHW currently strives for.

Salesman - I appreciate his courtesy and professionalism of his job not like another warranty company I know. You can tell he was trained right. Good customer service. Never pushed me into buying more I wanted and he let me talk it over with wife. You don’t see much anymore.

On Sunday A.C. didnt cool, called CHW with claim and within a few hours I was given appointment on Tuesday, technician said unit was not serviceable, later Tuesday night CHW called with a congratulations on replacing the AC. Waiting on unit. HOT in Georgia.

Technician was prompt, courteous, competent and knowledgeable. I am very satisfied with Eddie at Universal Repair. The Repair service called ahead of time, the technician was timely. He explained clearly what was needed to fix problem and he fixed it.

The customer service representatives are horrible. Every time they say they are going to transfer me to a department or a LIVE person they put me back into their service queue. Very unhappy with my experience! Read the reviews of this company prior to signing up. You will not want to sign up with them!

My dishwasher broke down. I paid $75 to your technician to evaluate the problem and his solution was to replace the dishwasher. Instead of installing a new dishwasher, you offered $179 and later raised to $255 cash out to me. What kind of an insurance policy is this? It will cost me over $700 to install a new dishwasher. I am a retired person with limited resources. What you are doing is TOTALLY UNFAIR.

Choice Home Warranty was amazing they sent Anthony from Arrowhead plumbing, who was extremely professional and who went beyond the call to replace my leaking tankless water tank. Choice Home Warranty got right on it, thank you so much Choice you Rock!!

To replace an oven that is inoperable. The contact at your center was very helpful and professional although she was a little difficult to understand. The email that was sent was not timely as it was almost 90 minutes before I received it.

Our air conditioner broke and we live in Phoenix, AZ where the temperatures are over 100 degree every day. We filed our claim and got a notice that the AC company wouldn't be out until 4 days later. My husband called and complained since our house isn't livable and we got the repair company out the next day. The repair company told us we need a new compressor, new coil, and more Freon. Due to the age of our unit these items are not readily available so there would be significant delays to either find the replacement parts or to replace the unit.

I asked for info and immediately received a phone call from a very pleasant customer service representative who explained the warranty and told me of the choices and because of her I decided to buy the policy that provides peace of mind knowing my appliances are now under warranty.

Fast, friendly, efficient service for filling out a claim form. Very pleased. I was very surprised that my all my questions were answered so quickly and completely, the claim form filled out, my questions were answered completely, the lady who helped me was very nice to talk with.

My ice maker just stop working one day. Tech came in and knew exactly what was wrong and what it would take to fit my problem. He was here, diagnosed the problem and set the return day right then. This was last service.

I am just starting as a customer so I am not making comments about your service. I will highly commend the person I talked with on the phone. Kayliegh. She went out of her way to come up with a proposal that fit my needs. She was friendly but fully professional and was able to answer all my questions and explore alternative options. You are fortunate to have her on your team. Richard **

It’s been a week since my ac went out in 98 degree and triple digit heat in Texas. The technicians they dispatched no call no showed 4 days straight. The temp inside my home well above 100 degrees. I asked for supervisors and managers. I received no help at all. Upon leaving me a week in the heat they denied the claim then I appealed. The case manager did not reply to my emails or voicemails despite not having AC in Texas is a major issue due to extreme heat. No urgency at all to solve my issue upon paying for the plan 2 years!!!! The technicians they send out are now unreliable, unprofessional this year. I’m not happy. They need to repair my AC and won’t even call me back!!!

Kitchen sink was leaking. He replaced my pipes. He had to go to Home Depot to get the right material to fix my faucet 'cause the water was flowing slow so he replace the pipes and made sure my water was flowing at its right speed from the faucet.

In general, I am happy with the service provided by the technicians. They came in the morning and have identified the problem. They ordered the new garage door opener and returned in the afternoon to replace it. I recommend their service.

A fast response and the company knew what to do. Recommended the company highly. Customer service was excellent. The service provider called to have an idea of the issue they were coming for, they were prompt and professional. I would recommend them to anyone that owned a home.

Tech was very responsive. Pleasant and knew what he was doing. One day turn around and were back with hot water. Would recommend to anyone. Have been a customer of Choice for many years now. I am completely satisfied. They are number one in my book.

On May 16 I called CHW to report my A.C was not cooling. On May 24 the tech come 8 days later. He check it out and it was bad coil. On June 5 he replace the coil and the ac still did not cool. On June 8 another tech come out. He found the problem. Send to CHW and it was not approve. The first did not know what he doing. I pay for it myself and let the second tech fix it. I went 24 days without air. I cancel my policy yesterday. CHW do not care about people.

Was very happy with the outcome of the air conditioner fan fixed. It only took about 30 minutes if that and with the temperature reaching over a hundred degrees outside and with me being handicapped it was quite a good experience.

James did a wonderful and knowledgeable job. I would recommend him as he is very good at his job. I will see in the future if I made a wise choice by signing up with CHOICE WARRANTY if I ever have to use my plan.

All work was accomplished in an efficient, professional manner. Technician was pleasant and knowledgeable. Garbage disposal was hard wired, technician installed receptacle and plug to comply with current code. Refrigerator was trouble shot and auto defrost element was made operational. Thank you CHW.

Great call and customer service by Luke **! Signed up my mother as a new customer, too! A plus! I will always remember to refer you to friends and family. Any time I have called I get immediate assistance and and a technician immediately.

Today is 6/10/20 since 4/6/20 I have been trying to get my AC fixed. Choice sent Texas Heat and AC to look at the system. They said it was low on freon and added it then said I had to have the outside system cleaned for Choice to approve claims. That was a 50.00 charge in addition to 75.00 that is charged to come out.

Services and deductibles were explained by Eric in great detail will all questions answered. Very professional, polite and courteous. Price and deductible are very reasonable. Would recommend to family and friends. Was able to make informed decision about service that fit my needs and budget.

Technician was very knowledgeable however, my unit is old and he said he wasn't sure how long it will continue to function. He added free-on but the unit has a leak. I'm concerned because it sounds like it will probably be a huge project to get Choice to approve a new unit. I really question why I'm paying every month if it is going to be a struggle.

Thank you for soliciting feedback. That indicates your commitment. The technician was my own and not through CHW. The one before who was from CHW changed the coil using a unit that is not married to the system and that affects the pressure readings. Also, the current issue was because of the installation errors by the technician CHW had sent. I think you should reconsider who you contract.

After searching for a new Home Appliance Insurance, I found Choice. It was truly a pleasure to speak with Emmanuel to set up my new account with Choice. He was thorough and saved my family more than expected. I have recommended Choice to multiple friends and family.

I worked with Rachel to set up new service for our home. We previously were with American Home Shield (AHS) and our contract with them is expiring soon, so we wanted to start looking for a new home warranty company. The coverage appears to be comparable, but the reviews show Choice Home Warranty to have much better customer service. Rachel was friendly and took the time to explain the coverage to me, so that I could in turn discuss with my husband, and we make an informed decision to change companies.

We were very pleased with the service and repairs we received. The technician came out the same day we called and had our air condition back running quickly. Technician was very courteous, professional, and thorough in servicing our claim and in answering all of our questions. We would definitely recommend him to our family and friends.

Want to thank AAA Appliances and their owner Teia ** for being so accommodating. Their repair person Quinn **, was so helpful and polite, explaining every step he was taking to access the condition of our refrigerator.. I'd recommend them, for sure.

It could not be repaired, therefore it’s to be replaced. All was reasonable, compensation, but it takes too long to receive. As a long time member of Choice Home Warranty, I have always been treated well and would recommend them, and have, to friends and family.

I could not ask for a better person to talk to as she was very helpful and 100% for the company interest which I also benefited, her approach and convincing skill are extremely professional, I would like to say thank you for running through with everything, because of people like her she leave good reputation for the company profile, thank you once again.

My claim is processed immediately for Choice to send out someone to look at my water heater. The technician came out. He knew exactly what was wrong. Two days later he came and repaired it. The technician was very knowledgeable (Curtis) and professional.

They arrived on time. OSP was terrific to work with. Very polite. Answered all of the questions I had about the plumbing issue they were fixing and others. They were very knowledgeable. Got the job done quickly. Would highly recommend and will use in the future when needed.

The technician who came out to repair my oven knew what he was doing and did a good job. The oven is fine and working good. I would recommend this company and would have the same person come out again if need be for services.

Disposal not working. Choice Warranty experience was great. Took my claim. Set up the appointment. Completed the work on time without problems. Their service was not like a previous company I make the claim and then had to fight with their selected company to get an appointment. And at times their company no longer provided service. Choice Warranty has it right making it better for the client to get their problem fixed. Great service. Thanks.

We needed the pipes rodded because there is a blockage. First it took damn near 2 weeks to get some type of help. Now the job is not completed. Still waiting and hoping it does not back up into my basement.

Byron, not only did his job, but when I asked about upgrading he gave good advice. So we paid a little extra and got a much quieter disposal than the standard replacement unit. He cleaned up after his work and explained the new manufacturer's warranty paperwork. He's a Keeper.

The technician that came out was very nice and professional. And the response time from call to technician coming out was very reasonable. Although the amount paid for cash value was extremely low. I was very disappointed. It didn’t even come close to what was needed to replace our dishwasher.

Customer service and repair man were great! I only had to pay my $65 service fee which helped a lot financially. The repairman was nice, on time, and fast to repair the issue. I’d 100% recommend Choice Warranty and A-1 Star AC.

I give CHW a 10 out of 10 stars. I called Choice Home Warranty (CHW), within 2 minutes I got a response. Less than 18 hours, they (CHW) had a company coming out to check My A/C unit. Thanks CHW.

I was pleased with handling of my claim. Technician was very professional, cordial, did a great job at finding the best faucet to fit my unusual one. I had to pay a little extra but I am pleased with results.

There were two men who came out. I believe one was on training, I had no problem. My dryer was fixed and am a happy customer. Both men also wore masks. They were here on time. I was very pleased. Thank You. Kathy

I am pleased with our A/C repair. The Contractor was very professional. The Tech knew exactly the problem and explained our options for which I am very thankful. I used a previous company and it took over a year to receive a needed refrigerator.

Leaking dishwasher. Very misleading contract from Choice Home Warranty! When we bought the $2400.00 contract for our appliances we were told if unable to fix, Choice Home Warranty would replace appliance with the same (or if no longer available one that would compare to broken appliance)! Would never recommend anyone to buy this warranty. After being told that appliance was unable to be fixed Choice Home Warranty offered to pay us $179.99 to put toward a new dishwasher! After complaining about this price they finally said they would give us $355.00 and the check would take 30 days for us to receive. Needless to say I had to go buy a new dishwasher for the cost of 1004.00. I would warn anyone that is thinking of using Choice Home Warranty not to go with this company.

I thought there was electrical issues. The guy, Mr **, came to the house. He spotted the problem a broken piece in one of the lights. He showed my son how to not break it again. While he was there he told my son how to avoid problems in the future. He could have let us keep doing it wrong which would have made more business for him but he said he treats people like he would like people to treat his family. I thought that was above and beyond the call of duty. Thank you for sending someone so fair, kind, and competent.

The Tech and helper were very courteous/friendly. I had to pay some out of pocket money for items that weren't covered under the Warranty. Everything they did and why was explained to me as they did the work. Very satisfied with the work done and doubled checked.

Hot water tank. He was able to get it started, it's leaking water all over the place. Now what mop up water every day? I need help here. I had to wait five days for someone to come. You let me knows what am I to do now.

The technician who came to my house for my rekey was amazing! Dell, with Hero Lock Services, was super informative and kind, and did a great job when I had 2 locks to be replaced - and that may have taken longer than he was anticipating. He stayed and ensured the locks closed smoothly and aligned in the door frames, and set up a digital lock - providing a battery of his own! - when I didn’t have one. Highly recommend working with Hero Lock Services; however, the set up and communication from CHW was minimal and as a first time home buyer, I feel the appointment scheduling process could be improved- this is my only reason for giving 4 stars!

AC unit freezes up. Service company was extremely knowledgeable and helpful. He has to make two trips because he had to go get parts and was very accommodating to our schedule. He was very thorough in his diagnosis and Solutions.

Thank you very much for the quick, professional response to our A/C outage. The technicians took less than an hour to have things up and running. Very grateful! We only had to pay the small deductible and presto-chango everything was done! Choice Home Warranty is the best. We've had others, we'll never go back.

Choice Home Warranty was excellent two years ago. During last year, I reported four issues of: heating tank, faucet, water leaking, and AC, they covered none!! None showed up. I fixed all issues myself.

The technician diagnosed air conditioners problem. Now we are waiting on Choice Home Warranty to OK and send part. We live in South Texas, the temp outside is in the upper 90's now and Choice needs to allow their a/c repair techs to go to the supply house and get the needed parts to get the air conditioner going asap!!!! The other thing I don't like about this is so far it has been 2 trips for the problem and will require at least one more if that repair doesn't fix the issue. In my point of view that is totally unnecessary.!!!

Failure-Unit is not Cooling-Freezing. Technician arrived and within 40 minutes, diagnosed and serviced the fridge. Now cooling, freezing and making ice. Technicain was able to come to our house very late in the evening, extending his workday, but showed a lot of dedication to the profession.

I submitted a request for a plumber on a Friday afternoon and didn't expect to hear from someone until Monday because of the premium for getting someone out on the weekend. I got a call from our plumber on Friday night and he came out at 12noon on Saturday. The prior owners of our house must not have been aware that grease DOES NOT go down the drain!! Our plumber had all the right tools and worked for 5 hours (yes, five hours!) to make certain that everything was flowing smoothly. I've had home warranties before with other companies and sometimes it's a challenge to get covered issues taken care of. This was the fastest and smoothest resolution I've ever had. We will definitely be using Choice Home Warranty for all our future needs.

I was notified shortly after I filed my claim. The repair guy came a couple of days after and told me what was need to get my dryer up and going. Excellent service, I highly recommend Choice Warranty. Choice Warranty is wonderful!

Aerobic pump out, scheduled to troubleshoot issue 45 min later the pump was replaced (had part on truck). This is great service. I'm glad I switched to Choice warranty for my home warranty. I would recommend a friend, the vendor also sent me a video of the pump working.

Once CHW assigned us to Herring's to fix our air conditioner we had a very good experience. Kudos to Lydia **, who made this all happen. We received a call from Herring's to let us know what time they would arrive. Our technician arrived within the time frame they gave us, calling us when he was on his way. The technician was great. I would definitely recommend Herring's.

I had my ac down on a day that was 100 degrees. Happened over the weekend so I called on Saturday night, and by Sunday 4pm the tech had come and fixed the issue and left already. The vendor's tech was amazing, trusted the problem in 5 mins, fixed it in 20 mins and left. What else can you all ask for!! Big thanks to Choice!!

Unit would not shut off. Tech came on time and fixed the problem quickly. Completely satisfied with the service. This is my third experience with Choice Home Warranty and I am happy to report that all three were very successfully completed.

Technician was professional, fixed the issue and answer all questions in a nice way. Unlike previous experiences we had with home choice, the technician was here to fix the issue not to find a way around it. We highly recommend him.

I am very disappointed with the warranty- paid 5 years for the warranty and only half the value of replacement is covered? Ridiculous! I’ll never get coverage again and would not recommend it to anyone ever! Why pay for coverage when things are not really covered? It’s almost false advertising!

The air conditioner's external unit was not spinning and overall the system would not cool and blow regular air. Below my opinion about the CHOICE Warranty company, not about the technician. This company did not reimburse my expenses and did not pay the technician for previous orders. Tho speed up, the technician fixed the unit for cash. The Choice Warranty assigned another technician after the unit had been fixed. In a hot weather the order supposed to be fulfilled very quickly. This company did not worry about what we were experiencing. Refused to reimburse saying that the technician did not file a diagnosis.

Still undergoing service but technician is very competent and knowledgeable. We appreciate the communication, the skill level and how proactive he seems to be in handling the service. So far, we are quite pleased. Choice is proving to have better service providers than AHS and we are glad we made the switch.

Very quick service. Very knowledgeable and professional technician. Diagnostic, recommendation and parts ordered on the spot. Working like new. Overall, very satisfied with my choosing Choice Home Warranty.

Technician called before arriving and was on time, He quickly diagnosed the problem, explained the root cause of the issue and fixed everything within an hour. He was also very mindful of the COVID-19 situation and wore PPE which made me feel very comfortable.

Needed a warranty under the terms of a sales contract on my house. It was very quick and convenient to purchase it over the phone with a start date the same as the closing date. Transferring to the name of the new owners was easy.

I am a new customer so I am not quite able to say too much about your company. But I will say that Mr. ** that signed me up was very helpful with answering all my questions. I was pleased with his attitude and his patience. And I was pleased with the cost of the program.

Alberto was very polite, professional and informative. He did a great job. I would recommend this service to anyone I know and to anyone purchasing a home, I hope that I never have to use the service but it gives me a great peace of mind knowing that it is available.

Dwayne from Watt-Up arrived when he said he would. He was wearing a mask and gloves. He introduced himself. Dwayne was very polite and took time to explain what he was doing. Very professional. Offered information that was most helpful..

Entered claim on evening of the 8th (last night), this morning an appointment was made for a tech to arrive between 3 and 8 PM. He arrived at 5 PM after calling ahead and confirming appointment. Arrived as promised, found the problem, corrected it and and gone in less than an hour. What could be better. Timing was great, the technician was excellent, the problem solved and the house is cool again. I could not be more pleased with my experience with CHW.

I expected my dishwasher to be replaced when it broke and instead, all I am getting is $300 which is not enough to buy a new dishwasher. My previous company replaced any item that broke and even allowed me to pay the difference to get it upgraded! I am extremely disappointed. If I could get my money back, I would cancel.

Just spoke to Phil at Choice Home Warranty. He made my purchase quick and simple. He explained everything perfectly. He was very pleasant to deal with. I also got a better deal than expected. I will be a return customer.

Two Plumber Visits to install faulty faucet. Premium Plumbing & Septic Company were very satisfactory company. They called, set up an appointment and were there promptly. The serviceman, Tony, assessed the damage, told me I had to purchase a faucet since I was only covered for the service call. He set up another appointment two days later, came back and installed the producer. He was thorough and cleaned up after himself and wor a mask as I had requested. They did an excellent job; I was very pleased and would highly recommend them.

I recently contacted Choice Home Warranty and secured my new account with Alan. He was patient, thorough, courteous and extremely helpful. I have not submitted a claim yet and am a new customer but so far so good! Our previous Home Warranty company never treated us like this and it is quite refreshing and appreciated!

Air conditioner Repair. The malfunction with my system was the failure and arcing inside the sup panel outside by unit that supplies 220 VAC to outside unit. This panel is required by the city's inspection and building regulations. You did not cover the repair of my system because you do not cover sub panels and this was the cause of the Air Conditioner not to operate. I think this repair should be covered as a required part of the system failed and my repair costs of $207.09 should be refunded.

The technicians were very prompt and professional. They knew exactly what was wrong and how to fix it. They were also very familiar with the product. They also checked the second door to ensure that it was operating as expected.

Dell was our technician and was fabulous. It was late on a Friday and he still took his time even though he was headed out of town. He was friendly and efficient and gave us good recommendations for our unit. The process was easy. I filed a claim online and it all went through super easy.

I was without air conditioning all weekend. I called on Monday and an appointment was scheduled with JD Refrigeration for the following Monday. The technician called me and stated that he had a cancellation and could get to me the next day. We agreed on a time. Then about an hour later, he called again stating that he had just had a cancellation, was in my area, and could come right away. Within an hour I had air conditioning. I felt like I had won the lottery! I can't thank JD Refrigeration enough for helping me out.

Email communication was professional, friendly, and efficient. Thank you for assisting me with my new home rekey in a very timely manner. Technician who came to the house was also efficient and professional. Would recommend Choice Home Warranty to any homeowner. Appreciate good service!

The tech was here promptly and on time. Repaired ac with a part. Only issue was the customer service did not indicate that this was a free visit, so I had to pay service fee. I contacted customer service which cannot refund the fee but said they will give me another free visit.

This is our first time making a claim, it has now been two weeks we have been without a working AC unit. We live in south Louisiana where the average temperature right now is 90 degrees. After filing a claim on a Tuesday May 26,tech did not come out til the Saturday May 30th, tech contact parts that needed to be ordered here we are June 9th still no update, still have broken AC unit. Then I receive email stating company will not cover $450 of cost to replace. We agree to pay not covered cost.

My water pressure valve is registering double what it should be. Choice denied my claim so now during this pandemic,. I don't know what to do. Finances are minimum and I'm a senior living on strict budget but sacrifice every month to pay you.

We had been looking into getting a warranty service, we had seen advertisements on TV. However, we located you guys on our phone. I called and spoke to Brett **. He was very professional, knowledgeable, and personable. He explained our options, and even got us an immediate discount. What really sealed the deal was Brett letting me know that if I had any questions or issues in the future was to call him personally. It was a good buying experience, and we feel confident that we made the right choice. So much in fact that I'm going to contact family members to see if they are interested. Thank you again... Sincerely, Samuel & Ana **

Mr. **, Mr. **, and Mr. ** did a great job for fixing my garage door! I have less headaches after I registered Choice Home Warranty. I would absolutely recommend my friends to use this warranty! Thank you so much! From Selina **.

I was very pleased with the service and information the gentleman gave me when I was talking with him about a home warranty. He was well informed about the different programs I could choose. I believe I chose the right option for me.

A/C Problem. My comment about the technician being very good should not be confused with acceptance of the process. In my case, getting a service call appointment four days after I called to open up a ticket was concerning and this has happened both times I have used a warranty claim.

I have been with Choice for a number of years now and am very satisfied with your service. You are always prompt in helping me fix issues and communicate to let me know when workers will be here. Nice job!

Rachel understood me and ensured I am receiving everything my current appliance warranty covers at a major discounted rate and lower service call rate than current company. Outstanding customer service. Great customer interaction and product service at an affordable rate.

I filed an online claim for a broken AC on May 28. Come June first I had still not heard anything from them. I called customer service and waited on hold for 30 minutes before deciding to leave a call back number instead as I was guaranteed to not lose my place in line. No one ever called me back. June 2 I filed an online request for them to contact me about my claim, no one ever called. June 4 I received a MARKETING CALL asking me to use them for my security system.

A/C stopped working May 27th. Although a technician, William **, was assigned immediately and he identified the blower motor as the problem, the part was not acquired. We have a Kenmore unit, Model C8MPV10020C; SN AO83045404. In a conversation with Champagne, Choice Resolution Mgr, Thursday June 4th, she agreed to send a second technician without an additional Service Call Fee. Although Choice said to expect a technician on Saturday June 6th, he was unable to come until Monday June 8th. The second technician, Bobby **, confirmed the blower motor as the problem. He told me that Choice would be denying the claim but he would restore our service probably the next day. So we paid him $1250, the price.

Troy was very nice and friendly! He was here on time. He was very thorough and diagnosed the problem with our washer and ordered the replacement parts. This is our first request from our Warranty and we were very pleased with his service!

You company CHW is a rip off. I would never recommended anyone to use your service. My AC was not working, called you the first appointment, they never showed up. Second Appointment never showed. When I called the number you provided wrong number. Now it's week 3. Set another appointment they show. The guy was nice. Told us we needed the core cleaned. You denied the claim. We said, "OK we will pay for core but we also needed freon." You denied that too. What are we paying you for. Missed 2 day of working and still didn't pay for anything. That's when I had to cancelled my contract with you. Good for nothing. Next time I will do my research. You not value your customers time.

Dishwasher. Repairman was very efficient, courteous and helpful. He took the time to explain what he was doing and the ways to fix the problem. He cleaned up after he was finished and everything was taken care of. I am completely satisfied with the service we have received from Home Choice and would recommend it to anyone.

AC claim. Every time I file claim there is an issue for why it not covered. I have had to request to talk with a manager every time and they have sometimes paid partial amounts with a fight. Now a fan went out and they said, "No," again. I want to cancel and talk to a manager!!!

This Defeats the purpose to why we picked CHW if you cannot guarantee the repair. I don't understand... CHW most comprehensive? Loyalty to your customers? Get more without paying more? Per your automated voice recorder stated, CHW most comprehensive? Loyalty to your customer? Get more without paying more? CHW provides a positive service to customers, Heating systems and more? Even when everything wears out; nothing last forever BUT CHW will give you a peace of mind coverage?

I talk to Al **, Taylor **, Neil **. They were very pleasant, very informative and guaranteed me that my septic tank was fully covered for line in, line out and tank itself & any pumps that may be in it... Also my swamp cooler and all the appliances in my house. Louis ** hung up on me, as soon as I told him I had already bought a plan.

Can't get an honest answer. Not about an order but about my contract. I had questions, many because I was told one thing and read another when I got the contract, I ask questions and got the run around and now Phil had STOPPED responding... I just bought this yesterday so if this is what I can expect I am not sure I will be keeping it.

I rate the service by your agent, Harry **, as EXCELLENT! He knows your product very well and is extremely helpful. It was a pleasure doing business with him. You are fortunate to have him on your staff.

I signed up for the payment plan, but your company took out for the year, bad business. I hope I don't have to take this to court to get my money back. And also can never get to talk with someone. Just signed up yesterday.

I have been on hold for over 1 hour trying to cancel the transaction I just made this morning. No one answers. Your BBB rating is very bad. You have had over 5500 complaints in 3 years. And you are not even a member of the BBB.

Getting coverage by Home Choice Warranty was one of the best thing I’ve ever done. They were quick to respond to have a technician fix my dryer quickly. I would highly recommend Choice Home Warranty to anyone looking for coverage for their home.

Easy access to file a claim. Follow up email for confirmation. I’ve not been contacted yet for a service appointment. I do want to add that one year ago the work I needed done on the air conditioner was not covered by the policy.

Luke ** did an excellent job explaining the plan options and the extended six year plan with the associated savings. He was friendly and polite. He signed us up over the phone without us having to repeat anything (must be good at multi-tasking and typing). It was very smooth.

I couldn't get through initially on the telephone, but filing the claim on the website was simple and quick. I was contacted in very short time and repair was scheduled for the next day. Several hours later, we tried the appliance again and it worked. Before I could figure out how to cancel, I was contacted by CHW for confirmation and was able to cancel very easily. VERY PLEASED.

The technician who came to our home was respectful and quickly finished the repair. I would recommend him again. He was careful to wear a mask and did not have a problem with my pets. I had a meeting while he was here and was not disrupted at all.

Air Conditioning Issue. I reported the claim late Friday night. They sent an email Saturday morning advising they had no contractor to fix it. They gave me the reimbursement option which I did not want to do. I advised I would wait until Monday. Monday morning they called advising they had secured a contractor. He repaired it that day. The process started off a little rocky when they advised they had no contractor but everything worked out very well in the end. I am pleased.

The technician from V.R. Heating & AC was extremely friendly. Technician arrived and performed diagnostics within 30 minutes. The technician's assessment was fair based on the age of the HVAC unit. The technician provided suggested steps for moving forward. I would recommend V.R. Heating & AC to any friends and family that have HVAC concerns.

We got our air conditioner fixed but it took over a week and we roasted to death. I guess it took so long because they couldn't get the part. It is working great now and it feels really good in the house.

On Friday I submitted a claim #** [you did not accept], 72 hrs later you scheduled a service tech [they came], did their analysis [I paid $65.00], later on Monday I was told you did not accept my claim, the tech was SURPRISED as I was of your decision, with temp in Round Rock 95 to 100 F. I did not sleep 4 nights at home, on Tue I called "Steven King a/c". Same tech came in to take care of the problem for which I had to pay $300.00, repeated efforts [4] failed to contact "your humans", on 2 occasions I gave a "call back #" and to this day none called, yes I'm very unhappy so far with CHW, a CO I thought was A-1, this is my 3rd and last try to submit to you what happened, I hope for a quick and fair resolution, thank you, Julian **. PS, how would you feel???

The representative that I spoke with helped me go through my options precisely in regards to what I was looking for and what was available. He helped me find what met my needs for the best price! His customer service skills were superb and I would definitely recommend them to my friends and family! FYI my rep name was Gary!

Attitude was short seen like he was in a hurry to get off phone. Not a person with Customer Service. Trying to get me to commit to paying all at once after I told him twice I wasn’t able to at this current time.

Garbage Disposal Malfunction. CHW Technician was ROOTER-CHRIS PLUMBING & DRAIN SERVICE. This may have been the best service group techs that we have encountered. Excellent service and great techs were on the case to help us. They were on time and prompt with the assessment of my problem.

I entered the claim on-line on a Saturday and was called back by Texas HVAC Repair quickly. They came out first appt. on Monday and had the problem fixed within 30 minutes. They were fantastic, would recommend them to anyone. Customer Service at Choice was great. Got 2 email reminders for the appointment, plus a phone call. Very pleased with Choice Home Warranty.

Great experience with Luke Power. He was very helpful and good work ethic. I did research and found that Choice was the best Choice. I received a great deal and look forward to doing business with your company. Thank You, Chris **

Sonny provided requests in a timely manner so I could receive the warranty that matched my needs. The phone call lasted no more than 15 minutes and my home was covered. The automatic payments are more than reasonable and one less thing that I need to worry about. Thank you.

Cynthia ** was very helpful and also very nice to talk to. She know her stuff about your company. Thanks again Cynthia. I would recommend her to my friends. Hope she will get more sales out of that. Hope I dont need to use my warranty but if I do hope I get the same service I got with Cynthia.

Pioneer Air was sent to repair my air conditioner. They were prompt, professional and efficient. They observed safety with the Covid 19 and protected me with mask, booties and sanitizer. Definitely would use again and recommend to friends and family.