Choice Home Warranty Reviews

The repairman was on time. He was personable but wasted no time getting to work. He replaced a part and left. He was older and had an air of competence. I couldn't have asked for more. Thank you.

Our appointment was between 11-3pm but the tech showed up around 5pm. We understand that work orders require longer times than expected so no big deal. Our tech immediately went to work. Nothing but great customer service. He explained to me what the problems might be and went through many troubleshooting. He even help me disposed of a rodent the exterminator didn’t find. Overall, great experience.

I spoke with Amanda today, and she was informative and knowledgeable about the company services. I like the comprehensive services that are available, and I believe I chose well for my home and my family. I was pleased to be offered a senior discount and I look forward to working with Choice in the future.

Danielle ** has patiently listened to my concerns and is being extremely helpful as she assimilates and considers the options available. She has made reasonable decisions to help move this case forward.

Had a issue with washer. Got online. They gave me three time choices for technician to work on. Technician came on set time and checked. Informed me the issue clearly. Email came with issue and they handled very well. Great job

Issue, refrigerator not defrosting. After waiting 3 days for a technician to be assigned, I decided to take a look for myself. There were 2 possible solutions. One, the defrost heater had failed and two, it was not properly connected when the compressor and evaporator coil was replaced by your technician several months ago. It was simple enough to check and what I found was that the technician only connected 1 of the 2 wires needed to power the defrost heater. So I plugged in the second wire and put the cover back on. I wasn't going to pay a $75 service fee when the problem was caused by a previous repair you had done.

The gentlemen came on an emergency basis and fixed everything very quickly on Saturday and if I understand it correctly he was the emergency technician and he was quick and fast! My oxygen and AC came on shortly and I was internally grateful and I thanked him profusely as I was struggling to breathe!

Choice Home Warranty has been great for us over the past couple of years. Every issue we've had either with plumbing, the AC units or the heaters have been fixed in a timely manner to our satisfaction.

My husband Gregory was very satisfied with the service. The tech customer service were efficient and professional. He knew exactly what he was doing, very satisfied with the work that the tech provided.

I have been with Choice Home Warranty for 4 years. In that time I have needed a couple washing machine, AC unit, dishwasher, plumbing and an electrical repair(s). 80% of the time a technician is assigned within 24 hours. However, if there is an emergency repair, for example, the water heater blows up. This is not the policy to have. Over 24 hours to assign and then the first available appointment was 3 days out. Ok so what is option number 2? First off to get option 2 you have to get past the bot, get the outside USA customer service rep to call you back, wait for email and then... Get your own tech, get a diagnosis, get an authorization (CHW will reimburse at their rate) and then your tech may return to complete the repair. If you do not follow the steps exactly they will refuse the claim.

Daniel was very professional. He explained what the problem was and fixed it. He contacted me when he was on his way and gave me an estimated time of when he would be here. Communication was EXCELLENT. I can't say that for your other vendors!!!

Unfortunately, my experience with home warranty companies has been that many make it difficult to receive the coverage they advertise, and Choice Home Warranty has been no exception. Claims are often denied or delayed, and getting prompt service can be frustrating. Because Choice Home Warranty is based on the East Coast, it has sometimes taken a couple of days to dispatch a technician, even for urgent issues.

Great first experience with our warranty. Lots of updates via email on the progress of scheduling a company. They arrived on time, and the serviceman was knowledgeable, and fixed our A/C unit in less than 30 minutes.

Technician knew what he was doing. Only criticism i have is piece i needed for refrigerator was in stock but he had to make appointment in 1 week. Wasn’t allowed to make it earlier. I called company and they said I had to wait a week. Try going a week in summer without a refrigerator.

Mr. ** was very professional. Knew the part had failed. Called Choice. They took about 30 minutes to approve my claim.. I thought they would be no problems but I have been reading reviews be careful.. They will deny your claim..

I’m very upset because I put in for two different claims. They held $75 for each one and only one got scheduled which was eight days after I put it in for a clogged toilet. The other one was for my pose and I’m still waiting for someone to come and at least acknowledge it nothing.

I am facing my ninth day with no air conditioning in 100 degree heat and you want me to write you good review? I am currently unable to live in my home and I am staying with my son. Service tech that you sent had the needed replacement motor in stock and could have fixed my AC the same day. But, Choice wouldn’t pay for the OEM Carrier motor and forced him to order a universal replacement motor instead which takes 6 days to be ordered and arrive. But, you have my premium money!

The contractors communicate well, and some of them wanna help you, but some of them don't. I've had someone come in after an estimate from a Choice Home Warranty contractor, and they fixed it. It wasn't even the problem they said it was. They fixed it for a third of what they were gonna charge me. That's a big deal because if it's not covered under warranty and they tell you that it's something that it's really not, just because they're too busy, too lazy, or don't wanna get to the nitty-gritty of what it really is, then that’s bad business. It was for an electrical issue, and they took the time to go through every connection in my bathroom and find the one that had a problem and fix it.

I had a dead refrigerator. After a month of service call no-shows and lengthy rescheduling my problem was diagnosed. CHW opted to replace my fridge instead of repairing it. They offered me a very low price for a new one. After filing a claim with Better Business Bureau about them not complying with their contract, they offered me a reasonable amount to replace my fridge. I am waiting for delivery. I paid $600 out of pocket for one like I had before. Almost 2 months without a fridge. Picture it!

I recently filed a claim after my refrigerator stopped working and was told it couldn't be repaired, so it qualified for replacement under my warranty plan. This is where things went downhill. Choice Home Warranty issued me a reimbursement check for only $818. I did my research and found that comparable refrigerators — same dimensions, same features, same capacity are currently priced between $1,799 and $2,499. So the "replacement" amount they offered covers less than half of what it would actually cost to replace the appliance I lost. I am now expected to make up over a thousand dollars out of pocket, which completely defeats the purpose of having this coverage in the first place.

I’m a teacher and when I realized that I had numerous issues at my home that needed to be addressed before returning to the classroom in a couple of weeks…Choice promptly took care of all of them. I look forward to continuing my relationship with Choice and highly recommend their service.

Total Disappointment! When I spoke with Their Representative I shared that I lived in a Rural area of Kentucky and had concerns about finding vendors that were in their network anywhere near me. He Assured me that they could accommodate us even if it was through a Reimbursement Process. Our Well system developed a leak under the Pressure Vessel so I called them. They said there wasn't a Vendor in there network in a 100 mile radius so I needed to find one and go through the process. They said get an estimate/Invoice from the Vendor.

I doesn't know much about y'all company but, I am pleased to know the little part that was shared about y'all's company. I look forward to the services that are provided from the company and the lower monthly payments.

I've had my warranty for a while and simple things are rejected by Choice which I'm very unhappy with. I had a crack in my tub that the people said they could fix instead of replacing the whole tub and they denied the claim when I very seldomly even use them.

I would give them a negative if I could. I'm not a customer yet I receive at least 10 calls a day from them. I asked to be taken off the list only to get hung up on with their reps. I've reported them to several agencies yet they have not stopped the continuous calls every. They are scum!

I was hoping for better results dealing with my electrical claim, but the company was fair with their decision. My greatest learning in this case was not to bother with small issues, since you will end up paying for them. If using this service again, use it for real big issues.

Even though it was late and it was with my permission, the tech was professional and quick. It was wonderful that the tech had the part that was needed.

He was very professional and knowledgeable. He told me the problem and let me make a confident decision as to how to handle the issue. He respected my decision and continued with my decision. He replaced what needed to be fixed and cleaned up everything when he was finished.

Technician was polite and on time. He replaced the damaged garbage disposal quickly. My concern, however is with coordination between the technician and his home office. Example: I received text message from office informing me that technician would arrive between 3-5 PM. Technician called at 10:30 AM to say he would arrive at my home at 11:00. 11:00 AM was original time set but was later changed to 3-5! I had actually planned to leave home at 11:00.

Very pleased with the work performed by Aqua Go H2O. Marcos was very knowledgeable and explained the problem we have and what needs to be fixed. I would like this company and this technician to work with our future claims in regard to our pool/spa.

The appointment was scheduled the very next day. The tech showed up on time. The tech knew right away exactly what the problem was. Fixed the problem and was on his way in less than 30 minutes. The tech was courteous and professional.

Randolph was very polite. Reviewed my options and was very helpful. We talked about adding the swimming pool to my account. We discussed the senior option and the savings I could enjoy. I added the Senior option.

Simon was great, very candid and respectful. He had the tools needed for diagnosis in hand, found a quick response and were able to quote, get approval and fix my AC in the same day. It's not only about the outcome, is about how he got the results. I trust Simon to do more works at my place.

Working with Delords was effortless. I explained that I was in a meeting, so we communicated through text so that my meeting was not interrupted. I was notified when he arrived, I was notified what was found, I was notified when the work began and when the work ended and pictures were attached through it all. This was one of the best experiences I have had. A+++

First I spoke with a computer to file a claim. It was very impersonal, and I couldn't ask for all I needed. I asked to speak to a real person and was referred to customer service. The man was very impatient and frustrated with slowness in finding the info. he wanted from my computer. I felt rushed, as if he wanted to hurry and finish my phone call so he could get to another. Finally, he calmed down. His foreign accent and impatience was an impediment to problem resolution. Three issues: file a claim for AC repair; bills for, no way to contact Lifeguard Solutions, no contract online or contract number; an increase in my Choice bill without notification. Finally, he referred me to a resolution service for further help.

I was very pleased with the service I received. Anthony the technician was very professional and he explained what he needed to do to get our unit back up and working properly. Thanks for the great service.

Rich with Isom was the 5th tech to visit our A/C issue by. He’s the first one able to fix our issue and showed true concern about our situation. A couple of other techs were not even licensed to work our kind of building.

This process is so easy. Though I had a broken garbage disposal. Technician diagnosed as a plumbing issue. Put in an order for a plumber and within minutes one was assigned. Job completed yesterday. My only concern is that I was charged two service fees when the first guy said the second call should be covered by the first fee. Other than this the process was smooth.

Choice home warranty is very customer friendly, provides timely help, and provide my family with an excellent technician to help with my stove issues. The technician kept me informed of what the issues were and how he would repair the broken parts.

We have had several work orders that went well. This time a contractor was assigned only to find out it got canceled. We are very disappointed with this. They apparently have trouble getting contractors in our area.

Fast service. Plumber was sent out first. He discovered it was a problem with the AC unit. Choice sent out a technician from Sears the next day. He was able to diagnose and fix the problem immediately.

We do everything online and we submitted a claim to Choice on Saturday and they're coming on Wednesday. It was easy and effortless. I've been with Choice Home Warranty since 2020, and the contractors are polite, but some have better expertise than others. Some call beforehand to get an idea of what the problem is and come ready to fix it. Others just come out to look at the problem first, and then you have to wait another two or three days before they come back to do the repair. Once the work gets done, though, the service has been great. When people want to sign up with Choice, it's better to call than to do it online because you can get a better deal if you call.

I have had a problem that y'all took care of in one visit, whereas the home insurance provider I had previously kept fixing and fixing. When they decided it was time to maybe get me a new refrigerator they offered me only $200.00. That's why I fired them and found you guys. I can't say enough how much I appreciate y'all. Thank you so much.

A review of your company is the experience of your customers and how they were treated by your company. Based on your guidelines if a customer had a bad experience with you and they express it here you will discard their true remarks so the consumers will never know the truth of how you take customers for granted by collecting monthly payments but deny them service.

Troy ** answered all my questions and explained patiently all of my concerns. I feel confident that should I have any claims with CHW that they will go well. I especially like the personalized service of being able to deal with one representative.

Rated # one I decided to call. Knowledgeable staff gave me a quote and followed through, They saved me money compared to a company that I’ve had for the last 15 years rated number six and covered more.

This is only my second time utilizing the warranty services, we ask for air condition services, checking email July 14 found appointment scheduled for July 15 conflict in schedule, after going on website for correct number called. Left message, call Choice claim support. Placed on hold several times, left call back numbers, never receive a call. On the 15th, spoke with Kenneth. Stated the problem, he in turn left message for technician and sent text. Phillip, the technician, called. Apologized for the lack communication. We need time and date for service. Phillip promptly checked the air conditioner outside, then the breaker box, said he was not an electrician however it looks like the breaker. Okay, I called the claim support, completed the claim, submitted, need 85,00 which I paid prior too. The 85.00 had been returned.

Don't waste your money. Great for the little claims but if you need a replacement on your AC, furnace or large appliance forget! We been trying to get our AC fixed. 16 days in 90 degree heat. Still wouldn't approve our claim. We are Seniors counting on help with claims. Told us we needed second opinion. Did that! Out another $100. Still wouldn't approve it. Check out AZ! Lawsuits for the same thing. We went ahead and paid to get it fixed now so now they closed it because we did that. Offer me $59 back to shut up.

I would recommend Markhor HVAC. They were punctual and did an excellent job. They cleaned everything up and left no mess behind. I would highly recommend this contractor to anyone. I apologize for not having anything more to add.

I spoke with Marice in reference to a quote for service and he explained the process so clearly I wanted to sign up before having to make a second call. Thank you Marice. As I explained I have been researching several other home warranty comptines. Yours covers everything I was looking for.

Technician was great, once he got here. Issues are the time to initial planned service, no update on status of arrival of technician within the service window and two service cancellations prior to arrival of technician. With a leaking refrigerator service should be that day as it is a critical item and water can cause other damage (our floor was damaged). The service appointment was also cancelled twice with no notification. I had to call to find out status.

My AC went out in the middle of the heat wave, on July 4 weekend, and I was leaving for vacation the following Wednesday. CHW could not find someone to come out and offered a reimbursement if I found someone on my own. I opted to wait and asked that they find someone who could come the Monday I returned from vacation. Prestige Total Comfort responded to the call, fixed my AC in 10 minutes, and I have now signed up for them to be my HVAC company. Their service and honesty was refreshing. I dropped my former HVAC company as I have lost trust in them (and they no longer deal with CHW - wonder why?)

Frig repair took longer to repair than it should have due to one of two parts not being ordered initially. Repairman only realized this when returning. Repair then made. Whoever ordered parts for the repair should have realized two parts were needed instead of one. This took 3 trips by the repairman - should have been accomplished in two.

Your policy is not clear, for example, my refrigerator broke, and after a few attempts to fix it, it broke again. When I called, you charged me again for service; you said the warranty is for 30 days. I refer and have a few accounts with you. I do not think it is fair to have only 30 days warranty for something that you worked on it and has failed.

They have most of the time been very compliant with the things that I needed. Sometimes I find that I have had people sent out that do not understand what they are doing or how to do it. But for the better time of the usage of the program, it has been wonderful.

Technician showed up on time and performed diagnostic tests. He tested the thermostat, condenser and the compressor. He has scheduled a follow up visit for a circuit board replacement which has been found not working.

You owe me for several service fees charged to my credit card. Dishwasher not repaired. I paid additional for garage door. No one has contacted me about electrical receptacles. None of my emails have received any response. ** #** #**

I signed up with Choice Home Warranty in March. It was the cheapest. Everybody else was $150. Choice is through my job and I get a discount with my job as well. When I filed a claim, they sent Sears. However, Sears kept switching my day. They said they'd be there one day, then they'd switch it to a week or 2 weeks later. It's been real hot in Chicago so I wasn't happy about that. The response should be 24 hours, especially with emergency, like with health issues and flooded basements. I wound up going to somebody else to get the central air in my house fixed. They were great. They told me what was wrong with my air conditioner.

If you need to replace a major appliance they will find a way to instantly deny your claim. Company is only useful for minor repairs.

Technician was professional, thorough and explained the problem which was corrected in under an hour.

I am extremely frustrated with choice right now. And am starting to look for a more reliable company. We needed an electrician to check our kitchen outlets because we think we have a short in half of the kitchen. YOU cancelled the service call. My husband missed a day of work because of it. From what I’ve read in the contract, outlets are covered. All we got was an Email with no explanation except we could file a claim if we didn’t think it was warranted. Of which we did.

Not worth it. Every time I tried to use it I had to pay a service call fee just to get told that my warranty did not cover. A lot of hidden rules. It is best to pay out only when needed.

Technician was very polite and professional. Lonnie was very thorough and efficient. Did an excellent job repairing my toilet's mechanics inside the tanks. He also figured out why my water pressure in my kitchen sink was low which saved me a lot of money.

Air conditioning stopped working Friday night, place a service call Saturday morning and technician was able to fix my issue the same day. It was hot so we were very appreciative. Technician was very knowledgeable about the work. Answered all of my questions and concerns.

Claim on failed air conditioning unit went in on 7/11 am during heat wave of temps in upper 90’s… It is 7/19 with house now 87 degrees, 83 with fans on, still waiting on repair… My total to pay…is $4,000 (apparently heat pump not covered) already with no date for repair!!!

My technician was very honest about what the issue was. He didn’t try and make the job bigger than what it was to get more money. He completed the task quickly and professionally and now our air is back working properly. We are beyond grateful. Thank you! ❤️❤️

I'm told that they are not very good; they're very slow and repair take long time, up to 4 weeks they're repairs. I would not recommend them to anyone.

The tech was great. He came 5 days before scheduled, which was wonderful since our air was out and the heat index was over 100 degrees. However CHOICE customer service was terrible. The vendor scheduled me a week out in that heat. I called and asked if they could try to get me another vendor and they said the only was was to cancel that vendor to look for another. That was ridiculous since that could be even longer. They offered me to call my own vendor and pay the difference. I donh't pay premiums to pay an unknown amount. So Vendor was great and cared about my problem, CHOICE was a BIG 0.

We have had Choice home Ultimate Warranties on all of our rental homes in Memphis and Nashville Tennessee for over a decade, and have concluded that they are somewhat of a bother to our tenants to wait several days on repairs, but they do save us time and money and allow us to rent our homes below market which the tenants appreciate.

Extremely disappointing experience! When it’s 95, you need your A/C fixed, you need it fixed now!! Choice had poor communication with and the mechanical contractor and the customer. Choice had the repair held up because the contractor couldn’t fix it until Choice approved the repair costs. If I hadn’t made minimally 10 plus calls to expedite and coordinate; we still would be without A/C. The worst part of the experience is that Choice denied paying 90% of the repair. I have home warranty insurance because I have some older appliances/systems, etc. They denied payment because they said my air conditioner “didn’t have normal wear and tear”.

The plumber service tech was prompt, professional, and kept us posted on his exact arrival time, so we were free to do errands until he arrived. He quickly determined the problems with the valve and regulator, replaced the items and the toilet flow resumed to normal! He kindly understood we were not comfortable with two men entering the home as a senior relative is recovering health-wise and we are trying to minimize major activity in the home that could negatively affect her health progress. Pleased with the quick plumbing resolution!

This was a very nice & capable guy to get the job done. I wish they’d all be as nice as Pierce **. He took under pinning off 2 times & went under the house twice. Was very perfectionist. Had all the right tools with him & he didn’t leave a mess behind.

Choice Home Warranty is a very good company and I love them. They take care of me very well. I file a claim and their contractor comes on the second day, not even. They send me message when they're on their way and let me know when they're 15, 20 minutes out. I'm really happy with this company. I used to have another home warranty provider, and I would be on hold for hours until somebody answers the phone. But with Choice Home Warranty, they answer my call right away.

I have been waiting for a the Plumber Choice assigned to fix my plumbing problem for 8 months. I have called choice many time to assign the claim to another Plumber and they said I have to pay again for a new claim. How is it that you have to pay again for a job that was never done. They do not care about their customers and the sad thing is I have been a choice customer for 12 years. No customer service as all.

We had an air conditioning problem and the company sent to help was punctual, knowledgeable, and best of all didn't try to overcharge us! The customer service line to submit the claim was helpful and friendly.

Updated on 07/26/2026: Not giving any additional stars... In fact I wish I could take away half a star. Technically they have "resolved" my issue by refunding me my full contract price and service charge. They did so through monotoned, policy quoting jargon, couldn't careless method... A cold call from someone who tried to get me to accept a lesser amount and then a structured legal letter to BBB.org citing, quoting and highlighting policy before saying "but we are aiming to...".

Service technician communicated effectively and showed up on time and was diligent in his efforts to ascertain the problem and repair it. Very personable. It turns out the problem was not the leaking drain, but instead the washing machine itself was leaking.

Had to wait a few days to get my air condition fixed but I know in these hot times the technicians are swamped with work. He came on the date designated and in no time our A/c was up and running. Giving thanks to HUE Reliable Services.

My Air conditioner broke on Thursday evening. I called Choice and on Friday morning the man showed up. He was extremely friendly. Courteous and had my air conditioner fixed Friday morning. This claim couldn’t have gone any smoother or faster. Thank you Choice.

Thank you, Steve arrived shortly and performed diagnostics on the split system. Steve quickly found the problem on the furnace and the system is operating wonderfully. Steve's technical expertise and knowledge is outstanding. Steve advised us to monitor our HVAC unit and call if any new issues.

I am very pleased with the speed by which Choice responded to our late-afternoon claim about our non-functioning air conditioner. Bill, who has 20 years experience, came by first thing the following morning and resolved our issue. Thank you!

I was a little startled to receive the phone call, because I was still on the website at the time. The person on the other end was Syed **. He was very professional, very informative, clear spoken, and I believe he covered everything that I needed to know about the policy and other incentives.

We had a horrible leak in the house on a Friday night. There is no after hours number to reach out to. In addition to this, we filed the claim and were told a vendor was still trying to be located on Monday. This was an urgent request. We then cancel the call. And two days later a vendor sent a text. He was on his way.

I have been waiting for three weeks to get my refrigerator repaired. It is 21 years old and they will not consider replacing it but they will authorize a new fan motor for an extra $45. I called customer service to ask what the extra $45 was for. I still do not understand it but I was told it was something to do with modification concerning the wiring(?). They are not in contact with the repair team. I have had to forward emails from Choice to the techs so they knew what was going on. This is my first experience with Choice and it will most likely be my last. I am not happy with my Choice!

The technician was on time, friendly and professional. He explain what was wrong with the oven. He also told me what he was going to do in order to fix the problem. He showed me if happened again what I can do. I appreciated his help. He was clean and very respectful.

I am very satisfied with the technician Mike that came and repaired my dishwasher. He called to inform me he was en route to my home. He arrived on time and explained why the appliance stop working. Mike was indeed an experienced technician and didn't hesitate to explain the process of what needed to be done. He was courteous and kind.

Choice is the best home warranty I experienced. Top notch techs and they fixed my fridge to perfection! They actually sent out a text from LG company that knows the products. Very impressed! I have tried other home warranty insurance plans and Choice beat them all!!

I gave the rating I did because it was taking far too long for service. I do understand that it is hard to get a repair service for an AC unit in Georgia on one of the hottest days. However for elderly and the ill, should have priority. Because we cannot take the heat like the young and healthy. Also if the outside unit has to be replaced then the inside unit should be part of the AC unit and I shouldn't have had to pay for it. Because you can't have one without the other.

Each time I called with my questions I spoke to a kind individual and if they didn’t know the answer they found the answer. I appreciate the one appliance vendor, Aleks Appliance. They had excellent communication and arrived on time. He did a thorough diagnostic and had great advice. Thank you!

I had an excellent experience with my technician. After being assigned my work order, he went above and beyond to accommodate me with next-day service, which I truly appreciated. He quickly diagnosed and repaired the issue with my oven light that would not turn off. He was professional, knowledgeable, courteous, and took the time to make sure everything was working properly before he left. I highly recommend him and greatly appreciate his prompt response and outstanding customer service.

Did not fix anything. Nice person, but could not figure out what was wrong. Machine sits there—pulled apart, but nothing done. Says “maybe Monday”. Not satisfactory at all. I just think he is guessing and trying different ways but really is floundering. Tried new “motherboard” but nothing. Difficult to understand because of ** accent and my hearing loss. Has left me frustrated and not pleased that days later—no progress.

The technician was extremely courteous, knowledgeable and advised me of his next step which is to submit what he diagnosed was wrong with the refrigerator. He told me someone would be getting back to me shortly. I paid $100 cash to the technician and I believe his name was Brandon. Now I am basically waiting.

The customer service is excellent. The representative take time to listen to customers, complaints and concerns and provide positive information regarding submitting their claim. They'll inform the customer of the next step in their claim process.

Greg, Greg. Thank you so much for taking the time to fix our plumbing leak. We really appreciate your kindness, willingness to help, and the care you put into it. You’re a true blessing, and we’re so grateful for you. Thank you Craig and Cindy **.

They always denied the claim or never approved it. For us, they denied claim for our refrigerator, plumbing system, and even heating system. I do not recommend going for their warranty cause we are wasting money and time on each claim on top of buying their warranty.

CHW does an outstanding job providing quick service and solutions for home issues and at an affordable price. I am a new member but not new to home warranty companies. CHW has been the best service in my opinion.

I don’t remember the representative's name but she was amazing. She took her time and explained everything to me about my coverage, why I was getting so much and not more and not less. She was extremely helpful. She was a very pleasant person to speak to.

I've been with Choice for about eight and a half years and my experience with them has been a mixed bag. Choice found a way not to pay for some things that I was led to believe were covered by my policy. I filed a claim about something, and it got fixed. I didn't use the people that Choice was using or recommended. They weren’t gonna pay for it. They just said that it wasn’t covered under the warranty. So, I called my pool guy and he did the repair.

Technician arrived early and had the AC fixed within 30 minutes. I filed the claim on Friday morning and unit was back up and running within 3 days (not counting weekends). Technician was knowledgeable and great personality skills. He recommended and showed me what I can do to help it run smoothly. Very impressed!

This will be the first time I’ll make a negative review to a company. I was convinced by a phone inquiry to have my 2 houses under Choice Home warranty & I wasn’t very aware that the whole year’s premium will be deducted from my account immediately. I was used to a monthly premium payment. Anyway, I had 30 days waiting period & on the day the warranty started I made a claim for an AC failure. The company was very skeptical why I filed a claim on the day it was effective. Arizona is extremely hot during last June & how can I wait for 30 days without AC? That was a legitimate claim & talked to 4 Case Managers but I was repeatedly denied for other reasons.

I am very upset. First, it took over a week for a service man to come. He was great. Then until you figured out what to do was over a week. Therefore, it will be almost three to four weeks until a resolution to my broken dryer. You must find ways to aggressively deal with these situations.

Denied a legitimate AC replacement claim by citing a contract section that doesn’t actually match their stated reason for denial. Their own technician recommended full replacement due to the system’s age, but they blamed an unrelated exclusion instead. Appeal was refused without addressing the discrepancy. Now filing state complaints and moving to arbitration as required by their contract.

I was lied to and denied my claim. I have no gas and everyone there seems to feel it’s not an emergency. I got right on the appeal. Got an email the next morning with no appointments until four days later.

Being an "unhandy" person, the service is great & easy/simple to use. Of the few times I've made a claim, everything was done quickly & easily. I just don't want my rates and service calls to continuously increase.

I cannot warn you enough to stay away from this company. They outright lie to you about how it will work. I have never had a claim take under 3 weeks. So when your fridge goes out, get ready to use a cooler for 3 weeks. They love to say “Waiting on the technician’s report,” after I literally watched the tech submit the report. It takes days of phone calls to get the ball rolling, then days of waiting for them to approve the work, then days more waiting to get the repair. 100% not worth it. I got swindled into the whole home package. What they fail to tell you is they pay so little that they often straight up cannot find any technician to do the job.

I left American home shield due to them and the contractor not doing right by me. Signing up with Choice home warranty was very easy, the person I talk with was very knowledgeable and took me thru all the options and I appreciate him. Excellent service so I am a new customer, senior citizen and retired veteran of 25+ years. Thanks for your attention.

Our tech Payton was outstanding. He explained everything going on in detail. He answered our questions with knowledge and very respectful. He’s very honest and we valued his opinion as far as a good replacement for our washer. He’s come here a few times and we trust him. Quiet man but does the job! Thank you Payton.

Refund Delay After Cancellation. I cancelled my Choice Home Warranty policy on June 15, 2026. I was told I would receive an $870 refund within 30 days. After not receiving the refund, I called on July 17, 2026. I was informed that the refund check had not been mailed to the home address associated with my policy, and I was given two options:

The technician from Bodwell was very professional and knowledgeable. He walked me through the process and laid out the next steps to get my dryer repaired. He ordered the parts and told me what to expect. He made me feel confident that it will get repaired.

It was a pleasure talking with Shemar. He was clear and up front with the various particulars of the warranty program. My only issue is not related to the warranty plan I purchased but to the various emails I received after signing up. Some of these emails offered a 15% reduction on the purchase of a single payment plan and one month of free coverage. Others offered a $75 reduction on the purchase of a plan and one month free of coverage. There was no reason for me to receive these emails if I already signed up for a warranty plan.

Jason came in. Handed me his card and said he is legit, sometimes people are not, then said I need my money. He snaked under sink, asked him to do washer line. He wouldn't and said to pour Dawn and salt down drain for 5 days and pour very hot water down sink for 5 days. Here it is 5 days and still having problems. Have been doing all he said. Can I call him back since he really didn't do his job.

I'm sorry to say I am very disappointed. 1st I prefer to speak with a person & now it's been 21 hours and my claim still hasn't had a technician assigned to it. It's the hottest day with the wildfire smoke lying over our area.

I have had two minor repairs done in the last week. Everything was smooth with Choice representative, and the technician that was assigned to my repair. The communication is excellent, and the work that the technicians do is above any else.

I would have liked the claim to have been accepted and had the service call scheduled sooner. The job was performed well for what was allowed by Choice Home Warranty. However, I do not understand why the leak was not authorized to be fixed under the warranty.

My last experience to fix my oven was impressive. My oven should some issue about /ign B/ /tion I/ and heating. I filled out an online claim to home warranty after two days exactly the Technician was in my home. The service was done in a record time. The Technician was confident and expert. The final result was extremely satisfactory.

Mr. ** did a great job of explaining what he was doing and taking care of the problem. He left our house at 7:15 pm and had told us he had 6 more stops that night. I want to think he really enjoys helping people. Mississippi in the summer can be very tough without air conditioning. He is recommended by us.

Our technician was professional and courteous. He performed the service quickly and explained the situation very well. I would absolutely recommend KP Electrical for future repair work. However, once again the repair I needed was not covered by the home warranty company. So far, only one of four repair claims have been included with my coverage. Despite advertisement of coverage on home normal wear and tear, only one of four claims have been covered. I would not recommend this home warranty coverage.

The service to replace our garage door coil went well. The timing of the job worked out perfectly for us. I highly recommend Choice Home Warranty for jobs like this and others. We are going on 3 years with Choice Home Warranty.

I called to inquire about Home Warranty for my 2 houses and Ralph ** answered the call. He gave me all the benefits of signing up with Choice Home Warranty and the difference with other home warranty. He was very personable, professional and knowledgeable of the product. I was so impressed that I ended up signing my 2 houses to have it covered for the next 3 years! Ralph is such an asset and a good representative of the company.

My refrigerator stopped cooling after a power outage. I contacted Choice to have someone come out and repair it. The technician from Sequía Appliance Repair did not call nor show up for the first appointment. When he showed up for the second appointment he had a younger man with him who did all the work. They made my girlfriend very uncomfortable while they were here. A job that should have taken two to three hours ended up taking them about 8 hours to complete. They told my girlfriend that after 24 hours our refrigerator would be cooling again.

The young man were very professional over phone with me. He was patience with me because I asked lots of questions. When I called him back about three times and he return my call right back. He deserve a bonus.

The repair guy got it working. He said it needed Freon and that it had a little small leek. When he asked his boss about the leak he told him not to worry about the leak to just do the Freon. I think it is not right that they didn’t fix the leak because we will be continuing having an issue because of it.

Mr. ** did an excellent job checking all our toilets. He also replace the ring on the toilet on the first floor, explained everything to us every step of the way! I would highly recommend this company!

Not exactly sure why 2 separate claims had to be filed, when issue with a/c unit and Electrical Issues occurred at the same time, causing me having to pay 2 separate claim fees? The a/c unit stopped cooling, and 2 rooms, which are aligned with the thermostat, the lights or ceiling fans won't come on? Along with 2 wall sockets in adjoining rooms?

Stu has been my rep for years and has taken care of me for all my properties. I’ve never had a problem with choice home warranty. I went to another company for a short time and should've known better. There is no better company than Choice and no better rep than Stu **.

Our house is over 20 years, so I thought it might be a good idea to have a coverage in place. I've been with Choice Home Warranty for over two years now. Generally, the service has been good, but there were some things that weren't covered. I thought they should have been. There was an outside faucet that wasn't covered because they said it was outside the house. As far as the contractors, some were good. Some didn't know what they were doing. It was very mixed. I also had garage lights where the bulbs went out. I had to fight for that one because they said some parts weren't covered, and the contractor they sent out wouldn’t follow up with me.

Very polite and knowledgeable young man explained that my side-by-side fridge/freezer being as old as it is used a freon that is no longer available and the unit is leaking the freon. So, nothing he could do because the part if it won't work with the allowable freon used today. Essentially, the fridge is hanging on but will soon eventually quit working altogether. That was what he said he'd report to CHW. Haven't heard anything back from them yet.

Purchased a home warranty on June 3rd. Submitted a claim on July 3rd. Choice Home Warranty could not find anyone to do the work until July 16th. On July 16th that appointment was canceled by their contractor and there was no availability by the contractor to schedule a new appointment. I called customer service to cancel my contract all together and be refunded and they refused. I paid more than $52 plus tax and fees and got no service. Choice Home Warranty is a scam!!!!

You are right! We are very disappointed that we won't receive help for our plumbing problem. But the thing I wanted to complain about is the first person that didn't help us because we had no date to give him that we first noticed the onset of our slow water pressure. That was something we could not have known or not written down to recall the actual date. That was I call I duh moment for him. Fortunately the second person understood what I meant. I just am concerned whether we will get help on other things we need help with.

The technician was very knowledgeable, prompt. He did a lot of testing and finally came to the solution of the problem. He was very friendly and patience. He's been here before and he knows my appliance and he treats it like it was his very own.

Too early to rate so giving only a 3. I just signed up a few minutes ago, and realize your site populated my city address incorrectly so already spending time to correct this! 🫣 While I was signing up, your telemarketers bombarded me with calls! Not professional in my opinion.

Had Choice Home Warranty for over 2 years had not used it, was seeing very negative reviews on them and called to cancel the account. The 'gentleman' I spoke with was very irritated and tried to talk me out of cancelling. He after 20 mins told me the account was cancelled. He also said to ignore any further communications from Choice? Choice billed me in the two months following the cancellation forcing me to cancel the card they were billing on. Now receiving daily calls from 862-350-4276 which I will block. Research at RoboKiller said it is reported as a scam saying bills are overdue.

Easy to sign up. Great pricing and great reviews. The sales exec, Bruce was great! Looking forward to having coverage with Choice! Had AHS for a number of years and the price just kept going up, up, up.

It was a bad experience. I thought the whole work would be done. It was terrible for me and my family. The water tank is still not working because I gotta wait for Choice Home Warranty for the work to be done.

Kenny from Pro Max came to deal with our air-conditioning. He was an outstanding technician. He was a pleasure to deal with. You are quickly and professionally. He cleaned up after himself. An outstanding mechanic.

I sent in a claim for my HVAC unit. Well, they sent me the technician that I dealt with in the past. I was very excited when they honored my request. Both the technician and the warranty company were fast by getting me the help I needed to stay cool on these extremely hot days. The technician call them that afternoon after revealing to me that the unit needed to be replaced. By that evening I received an email from. Choice letting me know that I had been approved for a new unit. I received a email the next day informing me that the unit had been ordered. Just waiting for it to arrive and be installed. Thanks you Choice Warranty and Elevated Heating and Cooling for your quick response.

This warranty place is a rip off. You keep increasing the deductible and then you do not provide enough allowance to actually purchase a new product.your prices monthly are also extremely high. We will not be renewing this policy again.

Been a member for years. My last experience was unbelivable, BAD. Paid the service charge only to be told be the serviceman, who was wonderful and knowledge, that CHW was not authorizing the part to fix ice stand alone ice maker. I received an email explanation that the problem was not normal wear or tear. I am confused, all it did was make ice. Beware!

Very prompt and professional in resolving my needs. They arrange the most courteous repair companies to service us. They were quick but thorough. I have had other home warranty companies before and Choice by far is the best on the market!!!!

The technician did stop the H20 leak, however, He stated we needed a new Faucet and he would install this for us. I’m waiting to hear from him. I haven’t heard from him yet. We still can’t use our kitchen sink!! This young man was very polite and professional. Just hope he will follow up on what he said regarding our faucet install!

Will ** was excellent. Arrived early. Very knowledgeable and answered all my questions and made necessary recommendations on what to do so problem will not occur in the future. Will fixed the issue with my fan with no problems.

Great company with excellent customer service. They responded to my home warranty request very quickly, were efficient throughout the process, and made everything easy. The technician was professional, and the service was completed promptly. I would definitely recommend them.

The technician is fine. Courteous, friendly and respectful. But, Choice, I wouldn't recommend them to anyone. Someone recommended choice to me. My experience with the company isn't that great. I've had 3 small miniscule claims and always have to come out my pocket with additional cash, partial approval, items, work not covered in the warranty. Thumbs 👎

I would absolutely recommend the service technician. They were great and tried to solve my dishwasher issue. However, I would not recommend Choice Home Warranty to anyone. After three attempts to fix my dishwasher, long wait times I still do not have a working dishwasher. Now I am told they will be giving me a pathetic amount in a gift card that will take up to 30 days to process! I will be canceling my warranty and looking for another warranty company. The sorry amount to replace my dishwasher, the time frame, choices and no installation is ridiculous. No customer service, rude and unprofessional.

The tech that installed my new garage door opener was awesome. He was very professional and quick. I think maybe too quick, because there were still questions I had about the main wireless feature left unanswered. I was given the manual too figure out. I would recommend this company anyway.

Even though there was a delay in the technician coming out to perform initial service (Okay as considering peak summer season). The services done by Sears Home Services were amazing. Very happy with the outcome.

Creating a claim was quick and straightforward. The technician was punctual, professional, and knowledgeable. They took the time to explain the issue with my water heater, answered all of my questions in a clear and courteous manner, and made sure I understood the repair process. The work was completed efficiently, and my water heater is now working perfectly. I really appreciated their honesty, expertise, and respectful attitude throughout the entire service visit. I would definitely recommend them to anyone looking for reliable, high-quality service.

CHW is great when it comes to getting a tech out to me in a timely manner, however I feel that the same issues keep occurring on my refrigerator & for the amount of replacement parts that has been ordered to still continue to have the same issues & you all not to insure a new one is insane. There’s been 3 techs sent out & I'm still having the same issues. Continuing to have to miss days of work for a tech to come out & for the same issue is becoming a little frustrating. Honestly I’m considering canceling my policy because of this.

I’m so glad I have Home Choice Warranty, definitely feels good when something brakes in the house I can count on them. Air conditioning not working/washer, dryer, dishwasher, it’s okay, I can always call and get it fixed.