Choice Home Warranty Reviews

Was please with the technician, but was dissatisfied with CHW replacement valve amount of washer along with the timeframe that it takes to receive your gift card to get a replacement and the store you have to buy it from. Since I will be out of pocket several hundreds of dollars, even with your replacement value, what if I find a better deal at another store?

The couple of times that I have put in a claim someone was sent promptly and the issue was resolved right off!! I am pleased with this warranty and would recommend it to everyone that has bought a house. It has saved me a lot so far!

Although my refrigerator repair wasn’t complete on the first attempt, Choice Home Warranty sent a second repairman to complete the job at no additional cost to me. The job is complete and my refrigerator to humming as if it were brand new. Thanks and regards, CHW.

This is my 1st time to have to use a home warranty company for a repair. Our A/C had gone out and in 24hrs they had an appt made for our repair and the company they chose was the absolute best. The repairman was kind, courteous and efficient. Thank goodness I had Choice Home Warranty!

Very bad, denied our claim and when they assign then a claim manager, never called me back as the link provided to give time to call me never worked, so I sent a separate to email him/her to contact me but never. You denied the claim that it is outside but plumber find a leak inside the house, is not that covered.

Our Toilet was leaking from the tank. I called Choice is schedule service. Within 24 hours I got a call from the plumbing company and scheduled the appointment. Jason from the contracted plumbing company, was courteous, and on time! Had the parts with him and Fixed the problem. Was on his way in 30 minutes!!

I had my doubts about CHW. I had never put in a claim before. I tried calling them because I didn't know the area that had the trouble. The issue could have been one of three things. I couldn't get through to a live person and the automated system was not helpful. I filled out the claim online and in the morning when I got up, there was a message that a service person would be coming. Michael called me to let me know when he was going to be there. He was there on time. He knew the problem right away and took care of it. I would use CHW again. Thank you, Michael.

I submitted the claim Sept 6. Today is sept 15, still no repair. This is ridiculous. I payed the CHW year fee policy, trusting and hoping better customer service. I been a long term CHW customer. I signed up for the 3 year policy offer, which I totally regret.

I’ve had Choice Home Warranty for the last two years. The first year was as part of the purchase and the reason I renewed is because it makes so much sense to have insurance for every appliance rather than buying separately, but also they respond quickly, their customer service is great. I’ve had several things repaired, my AC replaced and so far I haven’t met with a promise that they haven’t fulfilled, they use reputable local dealers to service and I’m just really glad that I found out about this! I think it’s awesome because it takes a lot of the warranty for first time buyers or even for experience buyers people who bought more than house. I am recommending it to friends and I am planning to renew.

A little disappointed. First we were assigned a technician who couldn't come for two weeks. We requested a re-assignment and you sent a different technician from a different company. However, he wasn't told what the problem was and did not bring a belt that could have fixed the problem. He had to make a diagnosis and contact you to approve it and we are still waiting for their return. So we're not yet happy campers

David was assigned to our A/C issue—the fan in our HVAC stopped working the night before. David was incredibly professional and friendly. He helped explain all of the specific things I shared that I had noticed the night before when the issue showed up. Not only is our HVAC back up and running, but I feel like I understand how it works much better. Would happily go back to David with DTY if we needed service again.

Took two service calls to decide the microwave was broken and beyond repair… Tried to recap two payments for this one at 60. And the second at 85. When I called in to explain it is the same problem the agent had no idea how to check it out and wanted me to look up all the numbers myself. Put me on a 10 minute hold. Spoke broken English so I couldn’t understand him so I hung up. Now I’ve been without a microwave for 3 weeks waiting on my credit or gift card … Not happy as I’ve paid on this service for years and finally used it and this is what I’ve gotten so far. 0. The only plus was Sears' service was good so maybe I don’t need you guys and will just go with them!

Happy with the plumber although it took bit longer. Choice should schedule little early as it's a plumbing issue. The approval didn't take long though, happy with approval process. Scheduling need to be taken care off need based.

The gentleman that came out was very nice and well educated…I appreciated he had a mask on and put coverings over his feet…Loved that he knew what he was doing and I know I won’t have to call anyone else in to finish… Thank you Choice Home Warranty for coming to my rescue in such a timely manner..

The tech was very nice and seemed to know what he was doing although there was no company behind him to check out. He seemed to be a bit of a sole practitioner driving 60 and 70 miles between appointments. I don’t know how Choice Home Warranty picks their people but I worry that some may not have the background to do the work. This guy was good but there was no no way to check out him in advance because there’s no company, just him. Much worse than this, Choice Home Warranty actually denied my claim for a totally arbitrary reason, saying that my air conditioning unit was not in well-maintained condition. Not so! I have had it serviced prophylactically during Covid And have never had a problem with it before it started making a grinding noise.

He was a pleasant person, however he could not fix it. He said we need a plumber instead of H&A. I talked to a propane company yesterday and they work with a plumber. Can I use them and use the reimbursement option?

The technician explained all problems with stove. I was very pleased..The valve that released the gas smell is broken..It cannot be repaired..He will contact the Choice Home Warranty service..I was very pleased with him..I will wait to hear from him.

We just signed up for Choice Home Warranty. Marc ** was great. He answered all of our questions and we were satisfied with the choice we made. The only suggestion would be to give people time to review the coverage information. I was literally on Google researching when Marc first called. I was not in position to talk then but I did reach back out with him to proceed. That was a little aggravating but I understand sales also. I look forward to a long relationship with CHW.

He did excellent job. He knows what was problem and he solve it. Impress his work. My problem is solved. He came in time and knows where is problem and he is friendly and courteous. I recommend to my friend Choice Home Warranty.

Had thermostat issues and they were able to replace the part the same day. The tech stayed late until the job was completed and the scheduling was pretty easy as well. The follow-up before the appointment was good with both phone call and texts.

Knowledgeable. Professional. Determined course of action and did great follow through. Waiting for part so repair can be made. Full communication by repair company was appreciated. Tech called before appointment to verify he was in route. Arrived on time and followed COVID recommendations.

Had my fridge running within half an hour! What a relief. I had dealt with it for days. (Running, not running). The two technicians were fantastic! They knew immediately what was wrong. They got down to business and had my repairs finished in what seemed like a half hour. Thank you Guys!!

Service was very quick, easy, and professional. I was Glad to have my system back to peak performance in a short period of time. It is Easy to submit claim and response was immediate. The system Repairs were scheduled within 24 hours. I highly recommend.

My experience with my technician Aby was great!! He was so nice to work with and made the job look so easy. Aby was very thorough. He explained the process and what he was going to do to fix the disposal. He was a complete gentleman. Very nice person to work with. Thank you.

This was an easy, clear, pain free experience! Price was clear on website. Price was competitive. Was a wiziwig!!!! Choice offers options not available w/ other home warranties. Can't wait to start using my Choice Home Warranty. Hopefully peace of mind is already descending on me!

The only problem I have is a possible conflict with time on Thursday, Sept 16 between 11 & 3 pm. I would have opted for the 15th or 17th had I been called. I have another floating appointment on the 16th that most likely will be a problem.

The salesperson was informative and gave me a lot of options if I wanted to extend for 3 or even 5 years. I told him that while in our former home in Texas we had a home warranty policy paid for by our own agent. She paid $750.00 for it and it was a waste of her money. Therefore, we want to see what type of response my wife and I will get if some covered item needs a repair or replace.

My garbage disposal stopped working. My husband was in the hospital recovering from a triple bypass. I called Choice and they sent out a technician who also had bypass surgery and he was friendly & caring to share some helpful hints about my husband's recovery. So glad he came & shared his experience as well as fixed our garbage disposal.

I was encouraged to shop around and assured that I can make a hassle free cancellation of my policy within 30 days. Within a few hours I found a much better warranty company and immediately called back to request a cancellation. After being on hold for several hours between three different phone calls I finally was able to speak with a manager in the resolution center to cancel my policy. He assured me my policy was canceled, I would receive a full refund, and he would immediately send me an email confirmation stating such. The next day I received a call from Choice Home Warranty asking me how great the service was. They also told me my policy had never been canceled. So again I waited on the phone for a combined total of three hours, I was disconnected four times, just to be told the resolution center was closed by that time. I wouldn’t recommend the high-pressure or dishonest sales tactics to anyone.

I submitted a claim for repair. It was not honored because they requested my initial inspection of the house and within that inspection it said it was inoperable. That was incorrect because currently the unit still blows heat and air however it does not get as cold as it should. I feel like this company does not honor what the contract states. I will not recommend them to anyone.

Rep showed up on time. Need a new ice maker. Ordered the part. Will advise when part is In hand and schedule appt. to install. Representative was very knowledgeable about the refrigerator and offered assurances that the part would be delivered in less than a week. Very satisfied with the warranty service. Would definitely recommend Choice Warranty to friends.

Not pleased at all. This was the first claim I placed. After the technician came and took photos and submitted them to Choice Warranty, the claim was quickly denied. I received an email about denial. I signed up for 6 years. Hopefully, my experience will get better. If not, I will ask for a refund.

Rob worked with me today to get a new policy with your company. He was polite, knowledgeable, worked to get me a good deal. He helped me understand the coverage, conditions and terms of the policy and answered my questions.

The freezer at the bottom of refrigerator had a puddle of frozen water at the bottom under the drawers. The gentlemen came and completed the repair in a timely manner. Cleaned up everything when completed and were very quick and courteous. Excellent work.

The garbage disposal that was replaced, has started to leak again. I have called the company and they are sending someone to check it out on Thursday 9/16/21. This is the second Disposal changed in less than a month and half. The first company did not answer the calls. I think they are not there anymore. I had to pay $60.00 each time.. I hope that they can come and fix it, this time. I cannot be paying $60.00 each Time. I feel that My account should be credited for $60.00 for the second disposal visit. Please let me know if that is possible. I have referred a lot of friends to Choice. I will let you know after they come to fix it on Thursday. If it is possible to tell them to replace it with a good Brand one.

Maurice helped me buy my plan. He was courteous and extremely helpful! In addition to finding a plan to meet my needs, Maurice also found me a promotional special which saved me a lot of money. I am very appreciative, especially because I am now a retired, widowed school teacher. Thank you Maurice! ;)

Just bought a house and warranty moved with us from old house and I'm glad it did as we developed a leaking disposal. I opened a claim Saturday via Choice website and had a Monday appointment within an hour. Plumber replaced disposal and resolved issue in less than an hour for service call fee only. Great value. Great Service. Had similar experience with an ice maker at old house. Peace of mind is priceless.

Filing the claim online was fast and easy. The timeframe between filing claim online (late Sunday night) and the technician's arrival was very reasonable (next day around noon). Tech was courteous and went above and beyond answering some unrelated HVAC questions and looking at something additional for me.

Very quick response and Danen power motored to unclog pipes. Very professional in every way. Would recommend Demco to anyone. Called on Sunday and they contacted me early Monday morning. Appreciate the fast turn around after filing the claim. Choice Warranty provided quick service and am very pleased how they handled the request.

Very professional and answered all my questions. Explained everything in detail. My sister recommended the company and I was very pleased with how quickly I received a phone call and how easy the process was. The pricing was also very good.

I believe our technician's name was Brian and he did a fantastic job. He was very professional, very respectful, very knowledgeable and did a great job. We were not familiar with this company even though they have been in business for 20 years. We would definitely recommend them.

Gary was very helpful and explained everything in great detail to me. I am an "oldish" lady and he took his time with me and made certain I was receiving the best plan/offer for my needs. He represents your company with professionalism and knowledge. Thank you, Gary!

Servicemen were wonderful yesterday but today the dryer doesn’t heat. I needed to place a new claim and now I have to wait 7 days with 3 loads of wet laundry. My husband and I are both handicapped and it is not satisfactory to go to a laundromat to dry them.

I have used Choice Home Warranty twice so far, 1 electrical & 1 A/C. The ease to open work orders is simple and quick. The response is just as quick. Both companies that work through CHW were knowledgeable, professional & thorough. Good combination.

Service tech. very professional, courteous, and prompt. Diagnosis to dishwasher and ordered part. Waiting on him to come back, he said he would text me when part came in. I am very pleased with company that you sent out and very pleased with Choice Home Warranty. They have taken care of everything I have ever needed as long as I have had them.

The Technician that came out was very polite & courteous. He explained what he was doing & What was going to need to be done. He ordered the part & I have already received it. Just waiting on my appointment On the 27th to get my stove fixed.

We were NOT advised a replacement appliance. Would only cover a small amount of cost and we have to go to a store to purchase replacement. Policy terms do not state you only offered a small fraction Dollar amount to purchase replacement and have to out to a store on our own to make purchase.

Our water heater was popping its internal breaker due to overheating. The technician from Buzz Services quickly diagnosed the problem and replaced the thermostat. Very professional, friendly and courteous.

Although it has yet to be fixed, the parts are on order. The technician actual was actually a week ahead of schedule, called us to let us know and was friendly and efficient. Follow-up appointment scheduled for 9/17/21. I would highly recommend this servicing company.

I have been happy with the quick response to my needs, but the repair person doesn't always communicate well. I was to have a repair on my refrigerator on September 1st. I tried calling the repair company 4 times and finally called Choice directly on September 7th only to find out the part is not in yet. A response to one of my prior messages (left for the repair company) would have saved me a lot of frustration. Open communicate works much better! Just let the Consumer know what's going on, not just don't show up and never return their calls. I think Choice is a good company but maybe they should look into different repair companies as their partners. I will probably renew my contract.

All it took was a phone call to get the repair started. CHW took over from that point, scheduled a repairman, who came in a reasonable amount of time (2 days) to complete the repair. Definitely recommend using CHW for all your home repairs. Thank you CHW!

No hassle repair of furnace. Did my claim online, which was fast and convenient. A service representative called me within 2 hours and the issue was fixed within 5 days. There is a small fee of $45.00 but beyond that I felt the warranty paid for itself with one visit.

Darin was “Darin on the spot”. Very informative, very nice. I walked me through each step he was taking in regards to the repair and keep me up to speed on parts availability. Couldn’t have asked for a better technician. Highly recommended. Thanks Darin

I had a leak in the faucet in our main tub. You sent a repairman and he said the whole tub had to be removed. You rejected the claim on the grounds of it not being of normal use. I had another repairman visit and he fixed the tub leak within a hour.

Timely and professional. Inspected the house and made sure it was safe. He was truly a help and worked with me to ensure the house was safe for the people living there. Very well done and was able to pay over the phone.

As to my overall review, I can’t in good conscience, give more than 3 stars here because of this & my past experience with these folks! Once I filed both of my claims, I never received an acknowledgement of those claims until 2 days later, at the same time I received my 1st email telling me who the company it was assigned to & that same date the appt. was scheduled for, which was today!

Best ever service from a vendor. I lost my AC in 102 degree heat. He prioritized me to prevent heat associated problems. He was kind, masked and gave me wonderful advice about system maintenance for AC and heating. I highly recommend The Cool Guy.

So far the Choice Home Warranty has been very responsible in responding to emails and phone calls including placing claim. The contractor Fix Smart Appliance is very good and reliable with good manners. Is been a long time we get a Home Warranty that actually respond with accountability and responsibility.

Customer service is great. Satisfied answers. My brother has also Choice Home Warranty. I always tell my friends and family about Choice Home Warranty. They are awesome. All is well. All service done on time. Very professional. I have Choice Home Warranty at least for the last 10 years.

Updated on 09/26/2021: They were friendly and on time. Knew what they were doing. Had to come out again and fixed the filter problem. The owner called and apologized for the inconvenience that our filter didn't work. The guy was very knowledgeable and nice.

The contractor was fine. The process to get someone out took weeks. Then I get an email saying Choice will replace my broken washer. Then you offer me $343 to replace my washer saying that is the average amount. I spoke to the case worker who told me that was the most, that was fair, that there was no one else to talk to. She said I had to take this or nothing. It was an awful experience and I am so unhappy and sad. I feel I wasted money on this policy and company.

Choice Home Warranty was no help whatsoever - total waste of time. I have a severe medical condition and needed my air fixed ASAP - they could have cared less! I will be cancelling them in the near future and searching for a new company.

Technician that came to house for repair was nice. The three different claim reps at Choice Warranty we dealt with about our replacement were not helpful and low balled us on replacement value of our dishwasher. Terrible experience and we have two homes with two Choice warranty plans. Our big mistake. Complete three week run around and they would not consider our thoughts on replacement value. We feel we were misguided when we purchased plan and even reading Choice Warranty booklet we felt they did not $ replace our quality of dishwasher. We feel you should look at the claim and have someone call us. We are extremely dissatisfied with Choice’s decision on claim. We felt the claim you are being dishonest with the amount of money you are sending for replacement of our dishwasher. Gayle & John **.

He was honest about the appliance & returned in 4 days to replace a part. Very professional. Sarom did not rush when he was working. Very determined to do excellent work. We need more technicians like Sarom. He was prompt and contacted me each time 30 minutes before arriving.

I appreciate how knowledgeable Malcolm was! He got me all signed up and saved me money! I am looking forward to switching my business over to Choice Home Warranty from the company I have been using for the last year.

I was with CHOICE HOME WARRANTY when I lived in Virginia. My Husband and I moved into an apartment when we first came to Georgia, so I no longer needed CHOICE HOME WARRANTY. When we purchased a home, I called them up to see if they service Georgia area and they did, so I started with them once again. My AC went out on Friday and they were there on Sunday to fix it. The serviceman was not there no more than 20 minutes and he had it up and running once again. I paid the service fee and that was it. This company is the best company for you to have with any of your appliances, electrical, plumbing, and whatever you may have problems with. You pay a monthly fee each month and when something messes up just call them to file a claim and they will send someone out to fix the problem. You pay them the service fee and CHOICE HOME WARRANTY COVERS THE REST. BEST SERVICE I EVER RECEIVED.

So far I have always received speedy service for my problems. I have had nothing but good experiences with Choice Warranty. I received my claim number and usually within a few hours I had a time and date for when the technician would be able to come out.

CHW has scheduled an appointment within a day. The tech called and finalized the appointment and came timely. The AC Tech Santana from Arktikos AC and Heating has been phenomenal in his work. He could find the problem quickly and resolved it immediately. This was a pleasant experience as it was timely action from CHW and Santana.

Horrible experience. Will never recommend your company to anyone in my family we pay, every month. For you not to pay when I need you. You are all alike, all you want is my money, so you won't have to pay.

My dishwasher stop working. It appeared not be receiving electrical power. My contact with Choice was efficient and prompt. The response was very prompt and Referral was the same. The process for requesting service was user friendly and gave you options phone or computer assistance. Very happy with the timely response.

Andrew from Desert Rain Plumbing fixed several things that were in need of replacement. Did a great job. Very personable and professional. Showed up on the earlier end of the appointment time so didn’t have to wait around all day. Looking forward to many years of use with the great job he did.

Did it online & was easy. Let’s see how the rest goes. Appointment was made quickly & person scheduled in 2 days. Awaiting confirmation on the second claim I filed. If it is as easy & quick as my first one I’ll be happy.

The company that serviced my hvac was really nice and they were able to arrive on such short notice. The phone number given to me through Choice Warranty wasn't accurate though. I just googled their company and was able to find it quickly. I would definitely recommend them or request them again.

So far, my experience with Choice has been positive. Enrollment was simple, short and very affordable for my small budget. Hopefully I won't have to use my warranty plan, but if I do, at this point I feel comfortable knowing I have this plan.

CHW was unable to find a technician for a Saturday call. They gave me an option of waiting or finding my own tech. I found a tech - he arrives about 3 hrs later - eMailed a quote to CHW from my home - 10 minutes later I had the approval w/ a check to be mailed in 30 days. 3 hours after that the work was completed and I took a shower. Thanks, CHW.

Charlie was very pleasant to deal with as well as being knowledgeable and courteous. He was able to address any questions or concerns that arose while choosing the right coverage for us. We were able to complete the transaction with just one call. Thank you.

I had a great experience with the serviceman who you sent out to fix my broken spring on my garage door. I was able to file the claim and have service the same day and it was Sunday. A very happy customer! It works great now!

I was looking into a policy but changed my mind at the end of the conversation and I was taken advantage of and the company still made up a policy for me and without authorization he stole my hard earned rent money total of $495.00. It took me lots of calling back about two hours the company Home Warranty until I found someone that had a heart to help me out. The issue still has not be resolved yet. I will positively wait and depending upon one of your many employees to do what’s right and return my money so I’m able to pay rent. This happen 9/13/2021 at 10:21am. I will strongly not recommend this company. No way!

Had to have a new air conditioner, you paid nothing. Only good thing is the technical came out promptly and I got the new air conditioner the next day. However, you didn't pay anything, I'm stuck with the payment after having your insurance that was supposed to pay for new air conditioner!

Consumer Affairs was wrong on Choice Home Warranty. Based on their ratings and comments we switched from 2-10 and it was a huge mistake. Our garbage disposal started leaking. At first the service was very good. Very quick response, plumber was out within 48 hours. It was a little odd that he had to come from Phoenix to Tucson (do they not have plumbers in the Tucson area?). Told us that it had to be replaced and would submit the paperwork. When we heard nothing from either CHW or the plumber we called and were informed the plumber had not submitted the diagnosis. CHW told US to contact the plumber which we attempted to do several times. Phone calls were never answered and message box full!! We finally after several days we were able to reach the plumber who stated that indeed he had submitted the diagnosis and was awaiting approval and he would follow up.

I did not get a person on the phone, but my claim was taken by the service. I received an email confirming they had my claim information. Can’t comment more than that. That part was very easy. Just waiting to get a call from a service technician.

Range will not turn off. Wait time for assist was short. Very helpful. This policy is new for me. Purchased condo August 13, 2021. Pleasant surprise to find out that I had a warranty till 2024. Would gladly recommend your company to friends and family.

The price per month is very reasonable. I called last week about my heating system and someone will be here by Thursday. Very friendly reps and I'm very happy so far. I wish all my family and friends had this company. I sleep better knowing I have them. Way less stressed!

My air conditioner stop working and started again 7 hours later and stop working again, that's when I contacted my Choice Home Warranty. The customer service person who help me on the phone was very knowledgeable and helpful, thank you very much.

Recommend. I have been with a lot of different companies. This far home warranty been good to me. It’s like everything been going down on a daily. Home warranty been holding their end by sending out Good tech. to come out to fix any problems. Thank you home warranty for being there for me and my family.

I was at work but, the technician called me and kept me abreast of the issue. I was made aware of the problem, the repair needed and he even sent me a picture of the completed repair. He was really professional and thorough and I also loved the fact that he didn't leave a mess behind like most repair technicians. Thanks.

Mr ** was on time, very respectful, and very professional. Not that he needed to, but he explained everything he was doing as he repaired by water drainage issue. I would definitely use him again or recommend him to anyone else.

I bought the 5 yr package to get the discount. I did get a new washer the first year, but in 2018 my a/c broke and the part wasn’t covered so I had to pay for it. Now my a/c broke again and they are denying my claim saying damage due to rust isn’t covered! I consider that normal wear and tear! Waiting to talk to an agent.

The repair person came during the window of time given to us. He was able to diagnosis the issue with our oven. The starter was the problem and was able to replace the part in a timely manner. The whole process was about one hour.

Electrician was very professional and had issue fixed within 30 minutes. Electrician called prior to arriving and made sure I was allowed to inspect his work prior to leaving as well as asking to see if there were any additional issues that needed addressed.

The technician was very knowledgeable and professional. I would recommend Brian ** to anyone. Brian explained to me what needed to be done for my ac to run efficiently and effectively. I have never experienced anyone so thorough on any type service call I’ve ever made.

Submitted a claim for service due to oven not working. Within 24 hours I had a service tech here to fix it. No issues or questions concerning the claim; just made sure it was fixed quickly. Glad I had this home warranty.

Flow Masters Plumbing went above and beyond to unclog our master bedroom's shower drain. The technician removed the hair that was deep within the pipe, he advised us to use Liquid Plumber when we notice a slow down in the water going down the drain, and he provided us with an easy way to pull up the stopper. Great job! Thank you.

My washer stopped working. Choice Warranty found a company to fix it for me for just the cost of the call to check it Which $75.00. Doesn't compare to what it would have cost me to just have someone come out to fix it. It would have been an extra 130.00.

After previous repair claims have been denied, I was pleasantly surprised to have this one covered. A reputable technician was sent out the day after the claim was made. His report submitted to CHW was originally denied. But after I called to try and find out why the claim was denied, It was later approved, And the repair was successfully completed. I am happy and relieved to report a positive experience with this CHW claim.

Choice Home Warranty was referred to me by a family member and I sincerely love their service. Their representatives are timely and knowledgeable of their services, their claims and processes are timely, their contractors are professional, and Choice Home Warranty truly deliver on their business. I would (and have) recommended this company to anyone looking for this type of coverage. You guys are Awesome!

Genuine sales contact with customer service representative, Jimmy **. I am a senior citizen and Jimmy was clear, concise and made the sign up experience painless. Wish all my calls were as pleasant. My home is reaching that 10 year since construction anniversary and little things have already started happening, so I researched to the most recommended home warranty for my state and it was Choice.

The technician was great. Unfortunately Choice business practices don’t match up with their marketing practices. It odd that Choice had the warranty on the condo prior to my purchase, I had a licensed inspector inspect home and my claim gets denied as it was considered “pre existing condition”. My view is normal wear and tear, we differ. Example: Marketing: DON'T WORRY. Reality: What’s NOT covered is more than what is covered.

Very pleased with service. Was kept updated on arrival times, technician was polite, attentive to my questions and kept me informed as to what he was doing and why. Unit was repaired in less than 40 minutes and house had a/c back running.

My A/C unit stopped working so I called Choice to send someone out to repair my unit. They did but the technician stated The compressor is gone and I will need a new unit. The claim was denied because y’all stated I did not do the proper maintenance on my unit. This is a LIE!!!! I’ve been a home owner for 10 years and has always had my heating and a/c unit serviced every year. I’ve been in my home for 2 years and had a professional a/c company come and and service my unit.

My washing machine was leaking and not draining the clothes. This was my first service call with Choice and the experience was excellent. Upon my email for service request, I got call back and a technician was arranged. The technician visited was very knowledgeable and professional... His troubleshooting and resolution completed on his first call itself. All good...

Our technician was early, polite, hard-working, and knowledgeable. He was patient when it took 45 minutes to get a response from CHW about replacing my garbage disposal. He was kind to my child. His boss worked with my schedule so I didn’t have to take time off work.

Hi my name is William. When I first received a call from Choice Home Warranty, it appeared it was a fraud alert! The individual hung up on me when I asked for their website. After denying the next 5 callers, I finally gave in to one of the sales person. They made me a great deal, cheaper monthly payment and half the service charge of Total Protect. I haven't seen my policy yet, but hope to view a copy soon. I will see if the introductory offer is increased after the first year.

My. Service Rep arrived within the allotted time. He was very well trained in customer service as well as tech service, the problem was quickly diagnosed with parts ordered and the repair date potentially set. Will keep this company and recommend it to all my family and friends.

David did a Very Professional service repair on our home central A/C. He was extremely polite and dedicated to his work during the entire service call. David even did follow up 5 hours after completing the repair to make sure everything was working properly. I would recommend David for any future Choice Warranty Service Calls.

For two years I did not need CHOICE and I thought "Why did I EVER GET A WARRANTY"? I am sure glad I did first it was my stove and they came right out but the part was not available and they stood behind their claim and ended up helping me to get a new stove! Two weeks later, my refrigerator quit working and now they will be sending out a repairman soon. I am confident they will get it fixed for me. All the repairmen have been excellent! Thank you Choice Home Warranty!

It took 12 days and multiple calls to get someone to the home and then I was told sensors were not covered. I am a Real Estate Broker and chose this company on the referral of one of my clients but am not sure I would recommend to my buyers.

Wayne the tech was outstanding. He knew exactly how to diagnose the problem. He ordered the parts and set up an appointment to do the repair, He was well educated in his field, had a nice personality, was pleasant, courteous, and respected my property. Thank you. Leonard

A/C repairs, leak causing dry wall damage and thousands of dollars in home repair. Called Choice Home Warranty, got a company dispatched who was not competent to solve the problem. Issue recurred and more water damage in the house. Called Choice, was asked to hire my own contractor as long as they are licensed for immediate A/C repairs. I did that and initial invoice came out to be $900 that I paid out out pocket. And more repairs worth $1800 are needed. Called Choice, was told they don't work with other licensed contractors and will not reimburse or authorize my hired company for fixes. Their dispatched company is not competent to solve these issues. Wasted home warranty premiums and lost hundreds of dollars in this process.

Florida Garage Door repaired the broken part. Mike did a good job. Though it took 4 days before they could come out to repair my door. Other than that, we are satisfied with the work. Considering with not enough help and Covid it is to be expected.

We received a call from an AC rep the next day after we reported the problem to the claims dept. He came out the same day and got us up and running again. He seemed experienced and professional. We were happy with the service, and would use him again.

Kind of disappointed that could not find a Plumber for my service area. I ended up getting my own handyman. Lucky his finish price was cheaper than the service call would be. Will try it once more. If I get the same result, will probably cancel my subscription.

I have had several claims and they’re all handled in a professional manner. All of their service companies have been very good and professional. I file a claim this morning and within a few minutes I was advised there would be a service company here within 24 hours.

I received an email stating that I would be required to pay the technician $85.00 upon arrival. So I called CHW and inquired about the service fee. The representative reviewed my account and corrected the error and apologized about the error. I was grateful for his assistance and his professional demeanor.

I would recommend CHW, and I also realize all of this happened over a "long weekend" - Labor Day. We received email, etc. but I never did talk with our representative for the claim. All I wanted to know was if we could go somewhere else to purchase our washing machine, and not use Lowe's gift card. I called and talked with a rep. He immediately got it approved and we have ordered our washing machine with the understanding that we will receive our check in 30 days. The amount approved was not the issue. It was where we could go to use it!! Thank you.

This claim should have been resolved months go. The 1st tech CHW assign diagnosed the issue. CHW declined the work order. Since then it's been a series of unqualified technicians that either don't make the appointment at all or are AC people hoping to make a few extra bucks but have no Idea what they are doing. After enduring 3 of these failed assignments I was offered to find my own tech & be reimbursed, Our factory authorized tech diagnosed the problem. Could order the part from the manufacturer. It would be here in 3 business days. CHW said the part was not available. Canceled the work order??? Then assigned a case manager Andre ** who automatically set a call for 2 weeks in the future!!!! I have called & emailed him. NO RESPONSE AT ALL.

The tech arrived within the time frame, called to let me know he was on the way. He was friendly and helpful. Finished the job quickly and gave me information on what he repaired. Service was scheduled quickly. Very happy with the experience.

I'm not pleased with the hoops one must jump through to get a claim approved. When the original issue occurred the service technician was only authorized to change the fan motor even though the technician told Choice Home Warranty the outside unit needed replaced. Instead, we had to ENDURE THE TEXAS HEAT in the middle of August WITHOUT air conditioning! Once the initial repair was completed within a week we had to reopen the service request as the AC was out again. There were a total of 3 AC break downs in the middle of August and we had no AC! On the third time it broke down replacing the outside unit was approved. Then it took over a WEEK for the technician to get the inside and outside units so he could replace them. Have you been to Texas in the middle of August? It is VERY hot here.

Parts on order for completion of the job but happy so far with technician (Michael). He was knowledgeable and was quick to diagnose the issue. I would recommend him and use him for future appliance issue. I'm confident in resolution of my issue.

Your company sucks. It is fraudulent in what it says it will do and no one should hire you. I want my money back because you wouldn't fix or replace my water heater. I WOULDN'T RECOMMEND YOUR COMPANY TO MY WORST ENEMY.

Response time was fantastic - much better than previous insurer. Technician chosen was EXTREMELY knowledgeable and courteous. Claim resolution was fast and smooth. Overall, service was excellent, smooth and efficient. Would recommend Choice as provider to anyone.

My only issue is with CHW for scheduling the appointment for 5 day out from when I reported the issue, I was able to call the AC vendor and get them to come the next day. They were very accommodating, and quickly resolved the issue within 15 minutes of arriving at the house. I would use this company again for their quick response and quick repair.

On time arrival of technician. He was polite, well dressed, and was able to diagnose the problem. He explained the process he was aware of with warranty services. The company sent out a tech with the know how regarding dishwashers.

My claim remains unresolved and I am not pleased with the service I’ve received. I do not recommend Choice Home Warranty. If you purchase a plan from their website, you do not get the same level of coverage as folks who purchase through a realtor.

Feedback was good. The lack of service was due I think to the call being placed on this Saturday. I was given an option to seek other service. But that is usually a difficult task on weekends. So far I'm satisfied with the service.

Joe from Rescue Rooter Pros was professional and quick. He handled our problems, answered our questions and was very courteous. I would recommend him to anyone. As an older person who no longer can do the heavy lifting of home repair the home warranty gives my wife and I peace of mind.

The technician who came to my house from Cardinal Locksmith was amazing. He was in contact before the visit and adjusted his visit to best work with my schedule. He took his time and really knew what he was doing. He let me test the locks myself before leaving and was extremely professional. I would recommend him to anyone needing a locksmith!

The Plumbers Came In And Put A Connected Pipe Underneath The Bathroom Sink! They Worked Fast / Clean & Professional. Told Me In Details About What They Were Going To Be Doing! They Cleaned Up Their Mess When Finished! I Was Most Satisfied.

Plumber came in. Did a great job. Was very friendly and we could tell he really knew what he was doing. We have had other home coverage providers going back to the days of Sears. Choice made it look easy and we really appreciate it. I would definitely recommend him and Choice.

Choice warranty was quick to set up an appointment for a technician to come out. Do All Services were responsive, prompt, courteous and professional. We are very pleased with their work and we would definitely use them again. Thank you.

Need to be quickly on making decisions about replacing A/C, dishwashers, etc! My A/C went out twice in Aug! 10th and 30th. Was without A/C until Aug 18 (8 days) it was service, came back on! Worked until Aug. 30th,! I called and reported the issue, No cool air, blowing hot air out just as before! The temp. has been in the high 90ies inside the house in the high 80ies! I have been without A/C for 12 days! It is still out! It has been 12 days! I am 80 years old, I hope you understand how important it is to get a Claim taken care of ASAP. Especially the A/C and Heating in summer and winter! You have approved to replace my A/C unit, which I am so grateful for! Hopefully very soon it will be fixed. Sorry for the lengthy description! Sincerely Ellen **

Experts came to my house. Have me very soon after I put the in the claim. They did great job. Arrived promptly. Earlier than expected which I appreciated. Worked very neatly. Repair was very well done. Fast service. Two service men came. They so very professional.

I was very pleased with the repair of my toilet. The technician was professional, prompt, and knowledgeable. He explained what was wrong with my toilet. He quickly assessed the issue, made the repairs, and was on his way. He had the broken part already on his truck, so it made the repair quick and easy.

He diagnosed the problem right away. Unfortunately, was not given authorization to fix the issue because he needed to clean out the roof vent where the stoppage was. This was disappointing. The previous plumber tried to fix the issue, then cancelled on me 4 times to come back out. His name was Jeff Clog Busters and I wouldn't recommend him to anyone. Very unprofessional, 3 no shows without a phone call so I went 3 weeks without a functioning kitchen sink. Sassaman services that came yesterday knew exactly what the problem was and we were able to fix it ourselves.

Tech was polite, knowledgeable, and efficient. He knew what needed to be done and even though he felt a repair was necessary, Choice Warranty has denied service based on a photo that was misinterpreted. The file has been referred to "another person" for further review.

Tech and service call to diagnose was outstanding, prompt, professional and efficient. From start to finish I was handled with care, concern, and respect from initial phone call to choice to when technician left my home. I'm glad I'm a Choice customer.

The technician that came to my house was amazing. He was professional and a very nice person. Got my washer fixed in no time at all. Would highly recommend him. If I have any other appliance issues I hope he’s the one they send.

Upon filing a claim on our A/C system you took a week to get someone out for the first thing. I called another company to check system an had a diagnostic before your people ever showed up. I offered to pay for the repairs and get reimbursement but was told no. So I waited for your tech to arrive a week later. Upon arrival he diagnosed the exact same things I had already told you was the issue. Once the technician filled his report, in less than 5 mins I was sent a refusal for repair claiming power surge had done the damage and was not covered. The Technician never said anything about power surge so I would like to know where in the Hell you came up with it from miles away. Currently I am in the process of an appeal with you but I am also researching the cost of an entire new system. If I go this route I know exactly where $62 a month will be diverted from to pay for it. Because I am dropping your **.

I was referred by a friend who has this coverage and they just had to replace a major appliance. Their cost was minimal to overall cost without this coverage. I decided I needed this coverage. I am glad to have purchased this for peace of mind with out of pocket cost of replacing major things in my home.

The technician and his assistant were A+. He diagnosed the problem as a leak in the coils causing a slow gas leak leading to ac freezing up and not working. Choice warranty decided to go on the cheap and just recharge it instead of fixing the issue properly, so me and my family will be inconvenienced again in the near future when gas leaks out completely again.

The best. Couldn’t ask for more. The repair person was knowledgeable and knew exactly what needed to be done. The repair person was on time, friendly, very neat and left our home clean. We called for a repair on Wednesday and the dryer was repaired the very next day. Who could ask for more.

Not only having a home warranty is highly recommended but Choice Warranty is beyond reproach. Outstanding customer service and hire only the best to provide the services to fix the issues. Can’t say enough good things about my overall experience. Thank you.

The technician was very good, found the problem right away. Didn't waste any time fixing it. Gave us pointers what to do in the future. I would highly recommend him. Great repairman. He was on time, called me when he was on his way.

Do not trust coverage for AC issues. Any defect in parts is not covered and any issue related to corrosion, exposure to elements (which is most AC parts that are outside). You pay for coverage but everything is excluded by these two caveats. I asked agent what would be covered and both the first agent and the appeal agent could not give one example of what would be covered. Additionally, the first agent made a disparaging remark regarding my mentioned disability. Very disrespectful to treat the disabled so badly. I would have preferred the truth upfront that nothing is covered for AC. That way I would not have wasted 4 days waiting on the service company to show up plus another two days waiting for a determination. A total sham! Beware of the AC coverage - well non-coverage!

The fan was not fixed because Willpower Electric did not have the part to fix it (a speed controller). He did have a three speed and not like what was there. Mine was a four speed and looked different. The part is available because I checked. He said he would order the part to my house and come by to install it. His rating will go up once it is fixed correctly. I did pay him so I expect it fixed.

I agreed to pay the price of a new home owner and Troy failed to ask me if I was a senior (71 yrs old) until after I had agreed to the new home owner price. Then he tried to upsell me AFTER I paid which made me furious. I hate sales people like TROY.

I receive great service, the young man was on time, professional, expedient and pleasant, he cleaned up behind himself. He called to let me know he was on his way, I would recommend this company to family and friends. A very pleasant experience.

The technician was very knowledgeable and knew exactly what was wrong & solved the problem with efficiency. Been with Choice Home Warranty for years and very happy with the quick service and able to solved the problem very quickly..I have already recommended them to family and friends.

Excellent service thank you. I would recommend Choice to everyone.. thank you again. Serviceman who came was great and he knew his job very well. Everything was taken care of in a very timely manner and it didn't take long to get the issues taken care of.