Choice Home Warranty Reviews

From beginning to end, I was very pleased with Dial A Sewer. Initially I spoke with the boss?, explained my issue, and they came the next day. The technician, Courtney, was timely, courteous and efficient. He listened to my concerns and addressed them. I was very pleased with this experience and would use Dial A Sewer again, particularly the tech Courtney.

It has been over a week since I submitted the claim. We are in Florida, not Alaska. Who knows how much longer I will need to wait to fix the problem. This is not acceptable and I am very disappointed. I have several properties that are covered by Choice Home Warranty and will think twice before next renewal.

A no hassle repair job, the repair guy was pleasant and competent. Was on time and went that extra mile to make sure the job was done well. The help from the call centre was equally as good as the Master Plumbing Co.

Choice Warranty did not give up finding a technician to help with our needs. The technician was on time and did not mind answering all of our questions. He was very knowledgeable. We are very happy with his work ethics. I had to put a three star for coverage because of Choice Warranty not covering refrigerant and still does not state in my warranty that it does or doesn't. Still the experience was not bad at all.

The technician identified the issue and had a solution within five to six minutes. He and his assistant were very professional and given the chance, I would refer him to others. He will be coming back to complete the job once the part I need comes in.

Updated on 06/18/2020: No one answers the phone. I have been on hold since last Friday for over two hours. The plumber damaged my basement by cutting the cold water in the hot water heater and refuses to be accountable. I have made complaints to the BBB and MD consumer reg. Affairs. I am still without the appliance and we have no water in my house! This is bad business and I’m suing your company.

My a/c was broken and they responded right away!! I could not be happier! I went online started a claim and received a phone call in less than an hour. This is a great warranty company. The repair shop called and said they would be here in the morning to fix it.

Miles ** responded to my call with accuracy and specifics regarding our perusing a new home warranty for our Maryland home and after speaking to him for a while we discovered that it was price effective to insure BOTH homes. He answered all of our questions and gave us the information we needed to make an educated decision to move forward and commit to the plan.

Refrigerator door repair. Martin's Appliance service was out on time as indicated. Very helpful and professional technician. We could not be happier. I don't know what I ever would do without Choice Home Warranty service. The service call took about 15 to 20 minutes. It was a worthwhile experience for my wife and for me.

REPAIR GARAGE DOOR. We got an estimate for the repair from the local service company. The Garage Door Company replaced the needed parts and is now working fine. The service was prompt and did not have to wait for more than 2 days for it to complete. Thanks for the fine service.

Air handler quit working. Placed claim and technician came out and determined that circuit board was damaged. He called in the report and I heard the Choice employee say ok, so it needs a circuit board and the technician stated in his opinion it need an air handler replacement. At that point the choice employee stated he would be in touch. I then received an email stating that my claim was denied due to "It has been determined the air conditioner has a damaged air handler that has caught fire. Under normal wear and tear conditions this failure takes time to occur and cannot develop within commencement of the policy." That is not he case at all that was described by the technician.

AC repair. Serviceman was very polite, professional and timely. We would recommend him highly. We did not have to wait on him and had the ability to change the appt if necessary. Fortunately the weather was not brutally hot so waiting over the weekend was not an issue.

The representative was very good and helpful! He was able to help us previously on other properties and followed up as we had asked. Great ambassador for Choice Warranty. He was dedicated to your company and was able to answer all questions that I had.

After 5 days I was told I needed to fill out paperwork saying I accept . I was never instructed of this as it is 90 degrees in my house has been for over a week. If I don’t receive repairs by Friday all 12 of our contracts will be moved when time is up towards end of year. We did 11 or 12 contracts in 2017 for 3 years.

We had two issues one was a leak from one of the bathroom sinks and the other from the shower spout. An electrician was dispatched quickly and he was able to address both issues that same day he came. The technician were experienced, professional and friendly.

I worked with Wayne to Cancel my current policy due to the sale of my home and to purchase a new policy for my new home. He was very kind and professional and was able to quickly answer all of my questions. The process was very easy. Thank you for making what could have been a stressful transaction, something very simple.

Our stove stopped working suddenly. We contacted Choice Home Warranty and less than 24 hours they had scheduled a repairman to come. The stove was repaired the same day. Thank you Metro Appliance Repair and Choice Home Warranty for the Excellent Service provided.

Electrical, Plumbing, and Garage door opener. I was very disappointed with the very first CHW service when an electrician came to my home. However, I have since had plumbing and garage repairs. I am very impressed with the professionalism, care, and courtesy both companies extend to us. I am likewise impressed with CHW being true to it commitment to honor and service our claims.

I was very satisfied with working with me and giving me an opportunity to be able to write this of excellence towards Customer Service. I really would like maybe for sprinkler system room, look Tronics like TVs, telephone fax machine, paper shredder, waterline, garbage disposal just more options but I do work with.

I recently bought this home warranty and my AC intermittently started blowing hot air even in cool mode. I opened a claim and the technician came in after 3 days to check. He cleaned the outer condenser coil by spraying water from my garden hose. He inspected the inside evaporator coil and said it needs to be cleaned and is not covered by warranty. He said HE WILL NOT CLEAN IT as it might stop working altogether as it is a very old unit. I asked him, "If it's so weak, why don't you replace it?" He left that day saying he will inform warranty company about this. Now warranty company tells me that I did not maintain/clean the coil or neither they would replace it.

AC repairs. My compressor in my unit went out. You sent out a technician of YOUR choice and his evaluation was normal wear and tear which he reported to you - now you're saying it’s not covered because of NOT normal wear and tear when YOUR technician clearly stated that was the case. I spoke with him personally today and he can’t understand why you would change his recommendation when he clearly wrote in his report to you stating it was due to normal usage - hope this can be rectified without further actions.

After waiting a few days, a plumber was assigned to the pump job. I tried contacting the plumber on several occasions. I had to leave voice mails. did get a call back and asked if could change appointment date due to the fact I would be out of town on the day He and Choice warranty set up appt. He said he would call me back with a new date and time. I never heard back from him. Called him again, left another voicemail. Hired a pool tech to take care of this job as we are closing on this property and this was needing fixed before can close. Called Choice to see about reimbursement. They said not allowed due to tech being assigned. Never mind the fact that I couldn't ever reach the tech. I am disappointed. I have two homes both with warranties on them and have referred several people to Choice. I will definitely rethink before I refer anyone else.

Hot Water Heater Leaking. First time I called for a warranty claim. Waiting to see how fast or how long it will take to settle the claim. Do not believe that a hot water tank can be fixed. I think it will have to be replaced.

Two week ago my A/C not working and I’m make a claim. Two day later the technician come to check, the one unit he added freeze on and the second one completed down and he say compression went out and he leave. Today is over two weeks my A/C still not working and very hot over here. I need is fix, please.

Haven't used my policy yet, but the woman I spoke with was very helpful in explaining the policy to me, was very nice and friendly. I would like to say I hope we don't have to use this policy, but that isn't going to happen. Very pleased with this policy and I think this will be much, much better than the one we just got out of.

Ben ** dispatched a technician who arrived promptly. That was a week ago. I was told a part had to be ordered. I have not heard from them since. They have not returned with the part or any time estimate. Not acceptable.

I received conflicting documents. The letter from Customer Satisfaction Team says $75 Service call fee as welcome gift and the other (Welcome Letter) says $85. Please change the policy to reflect the $75 service call fee. Thank you very much. Ted **

Garbage disposal. On time, very responsible of property. Would use again. Lady at CHW very efficient and repair was scheduled in a timely manner. Company, Harris was polite and professional and completed work in a timely manner. What else can I say, very happy with everything.

I called Adrian to set up new service at another address. I wasn't able to reach him, but he returned my call very promptly. He was great as always. He set it up and gave me the best deal he could. He is always very courteous and helpful. There is nothing like great customer service. I appreciate feeling someone cares.. Thank you Adrian.

This survey is for you, CHW, not the technician. Tech was great and submitted his report that this refrigerator is beyond repair and I have been waiting over 2 weeks so far to get this remedy. I am still waiting on you as I lose all my food! You also don’t answer your phones and use the excuse of COVID-19. Real businesses have employees work from home and take care of customers. The tech sent his report to you and I still have not heard from you to replace my refrigerator! Will not be recommending CHW to anyone.

I must say. Once I got someone knowledgeable on the phone. My experience completely turned around. It turns out it was just a greedy contractor not CHW that was the problem. I appreciate that they made this work. Trying to get information via chat was not working at all. Thanks Maurice!!!

The technician check the pump by flushing with water and checking the value. I thought the pump was not working properly because I could not hear it turn on (wasn't as loud as it use to be). It is working.

Leak in the children's bathroom. Plumber checked and showed it's due tile grout. Unfortunately this is not covered. Need to find someone who can fix the problem. how will we know if the leak is due to tile grout. I didn't know there is a difference between the type of grout.

Air Condition. It is apparent that you do not have contractors willing to work with you in my area. I have received 8 straight emails telling me you are still working on a solution. I would like a refund for the rest of my agreement, is that possible?

The technician completed the work professionally and in a timely manner. My tenant was pleased with the work. He has done two service calls on that property (two AC units) and one on another property, and all with excellent results.

Damien was very good at working with me to get a great plan at a great price. Will recommend. He was polite, prompt and very professional. He was very well-versed in his product and answered every question. I hope this company lives up to my expectations.

Knowing my home appliances are insured for service or replacement is what Choice Home Warranty (CHW) is about. My contact, Gary ** knows the product well and worked out a 6 year Warranty at a super rate/term helping most customers like ones on a fixed income. Gary ** is my CHW contact person for as long as I'm with CHW or Gary finds greener pastures elsewhere...

Replace broken faucet. The Butler did a fantastic job! Bring them back anytime! Sean was terrific! He told us what he needed. His boss confirmed it. Then he did it. Couldn't be more pleased. We've had other warranty services. They have always been done on time and on budget. Don't be fooled by other companies. They don't hold a candle to Choice! That's why we have Choice!

Microwave repair. Arrived in time. Fast and professional service completed the same day. Issue was quickly identified and broken part was replaced. Get suggestions how to keep it in working order and where to get filters to replace used ones.

Dishwasher leaking. I am generally happy with the technician, just one suggestion, during this time of Covid if they can use mask when they are working inside the house, it will keep them safe as well the residents. I am satisfied with the service.

Checking the heating and air. This is my first time using this company and I would like to get to know the customer service person more better and I am sure that I would like this company. I’ve heard so many good things about Choice from all of my friends and coworkers and they said that choice is a good place to be able to have your home warranty with.

My resident air condition unit stop working. I went online. Placed my claim. Within a couple of hours Choice responded with a claim number. The same day Choice Customer Service emailed me with an assigned repair company, for next day service and time of arrival. The technician arrived on time; he was very polite and his action appeared to have solved the problem.

Air conditioner. Asking for a rating before any work has been performed is ridiculous! We asked over 4 days ago for an appointment and that has not even been scheduled yet. We were given the option to pay out of pocket for the service with reimbursement within 39 days- well that is not happening! We appreciate an appointment within a day or two otherwise may have to consider canceling our policy.

We were happy with the job and service. Tech was friendly and knowledgeable. He came on Monday and had To order part. Said to call once it came and request his return and it was completed on Friday same week.

I am very happy with the representative's knowledge and professionalism. She confirmed that I was in the right place. I made the right choice in choosing this company to protecting my home. Thank you for your responsiveness.

I am please with the coverage and monthly premium. The agent was professional and answered all of my concerns. I am please to know that CHW is one of the top home warranty companies. I was very please with the agent knowledge and patient concerning my questions.

Air condition. You pay for a services that does not work. You guys are good to ask for payments but when it's time to cover for repairs, you find paragraphs and line numbers never mention at the time of purchased. Not honest, don't care, it's a fake. It's not the first time but for me it's the last one. You lose me and trust me won't recommend to anyone.

After talking to the agent, and getting a schedule right away was very good service, however it was a was a easy fix, so I called and the agent took care of me and was very polite, this company has taken care of any problem in a matter of time thru phone calls and emails, I feel safe with this company.

Very disappointed as this is my first experience with using my warranty. I have a GE 36 inch stainless microwave to be replaced. $169.99 will allow me to purchase 1/2 a microwave. National average is **. Clearly it accounts for any size and not comparable. And yeah I know what the agreement says. So my mistake in purchasing your warranty service.

Ice Maker not working. The service tech kept us informed about his arrival time. This was good because we had an opportunity to lock the dog up which is always a fun event. He knew exactly what was wrong with the ice maker and had the part available to fix the ice maker on the first visit. Very professional and provided advice on how to remedy the problem if it occurs again.

Washing machine repair. Call in for service repair and received contractor's information. After getting in touch with him to change appointment time from Friday to Saturday I waited. No show so I called and was told to give him more time, still a no show. Called, but his mailbox was full, so I will be calling Choice Home today.

1 tech came from Nashville, looked at my unit, took my check and I never heard from him again despite me texting and calling. 2 weeks later a 2nd tech came, noticed another tech had been here cause he left some caps/covers off. But he could not continue because CHW informed him my property was not on the contract. This is the same property, only the number changed due to added residential structures on my street. My payment info has this address. I edited my profile over a month ago and it did not change. Now I'm having to wait for case worker. Google both addresses and the same property will come up. I am so disappointed. 5yr PAYING FAITHFULLY.

First and last time I will ever get a home warranty especially with choice. My experience with this company has been horrible. I don’t understand the purpose of having a home warranty when they don’t want to cover anything that breaks. I should of kept my money.

I entered the service request online. CHW had me scheduled in 2 days. Denny's Heating and AC sent me a time frame of when he would be arriving. He was here on time at the predetermined time we agreed on. It took him appx 30 minutes to fix the problem with my AC unit. This is the second time Denny has been to my residence for AC problems on 2 different units. He has always been polite, courteous and professional. He explains to me what he is doing and why and always gets it fixed right the first time. I would recommend CHW and Denny's AC to anyone!

I just joined Choice Home Warranty this past week and paid for the $46.25 a month plan that cover most things. I have since been charged 10 times for 46.25 and when I called customer service they advised that I had 7 accounts. This should not happen. I was charged for 3 accounts on 6/12, 3 accounts on 6/13 and 4 accounts on 6/14. I have talked to customer service about this and they advised that the accounts could not be cancelled until Monday 6/15/2020 when the business office is open.

We purchased a five year plan with CHW. Our $899 dishwasher went out, only 4 years old. They offered a buyout of $250. New dishwasher was on sale for $699.99, installation was $177. They finally paid us $350 after we refused their offer. They positively do not repair or replace! I would be way ahead if I would of put the money I paid them aside and replaced my own appliance. They advertise repair or replace, false asvertisement!! Never again.

Choice has been a fantastic home warranty company so far. We have made approximately 5 claims & had all but 1 repair approved. Our garbage disposal & garage door opener were replaced with brand new ones. Our heater was fixed without issue and now, our a/c has also been repaired. The company, Snow Frost, did an awesome job. Choice would absolutely have a 5 star review if not for 2 things. No. 1 - our monthly fee & service call cost were raised without us being given a chance to renew for another year long commitment.

Technician arrived right on time, assessed the situation with the air and repaired it in less than an hour. Super nice guy and very knowledgeable. He took all the precautions dictated by the CDC and even protected his shoes to keep my floors clean.

The serviceman from Anchor Air was very professional and completed the repair in a short period of time. They came a day early after I spoke with them and let them know we had family visiting from out of town. I would recommend them to anyone.

Mr ** was very nice and not pushy at all about the insurance. He was very understanding when I said that I couldn't afford the options that he was explaining to me. He tried though. He explained parts of the insurance to me that I did not understand and he did not make me feel like my questions was stupid. When he said that he understood my situations when I spoke about my money situation he seemed sincere.

We have approved the additional expenses and have not heard anything since. June 5 our air conditioning has been out, so we and our 2 14-year-old dogs have been living in our house with outside temperatures above 90-degrees. What type of rating would you give yourselves?

I had to wait over a week for service. I had a CO-Pay of $45.00, why did It go up to $60.00. The technician that showed up was friendly and knowledgeable.. I had to go without air conditioning for over a week. There was a backlog in service technicians.

My dissatisfaction was with CHW and lack of follow-up from my case manager after I challenged the fact my claim was not covered. It took me escalating with CHW to get a call from my case manager, and my case manager did not follow-up with me as he said he would.

On Saturday the 13th my AC unit quit working. I filed a claim and the soonest that one of their technicians can come is Wednesday. I live in East Texas and that is not going to happen, too hot and humid. The warranty company wants to send a company that is a hour away to fix my unit on Wednesday afternoon. Choice Home Warranty will not allow me to use the local AC company, that my service agreement is with, fix it today for $95 And reimburse me.

Not getting hot water from tub faucet. Have been waiting for a plumber over three weeks. CHW has assigned plumbers but no one shows up until now and he had to order the part so problem still exist at this.

Choice Home Warranty was very responsive to my request. I had an appointment set up almost immediately after I sent the request to have someone look at my pool timer which had stopped working. Every time I've needed to place a service request, they are able to book an appointment quickly thereafter. I would highly recommend them for their customer service and pricing.

I highly recommend Mr. Rooter Man. The service person was polite and professional. The job was completed promptly and efficiently. If I have another plumbing issue, I will call Mr. Rooter Man to repair it. I'm also glad that I only had to pay $60.

My Kenmore Elite refrigerator stopped working last Tuesday. I put in an online ticket tuesday evening around 5 PM central. Got a quick service appointment confirmation for that Saturday. Technician arrived at the specified window and fixed the issue (burnt condenser coil). Luckly tech was carrying the right part in van. Overall very happy with the experience. Repair took around 2 hrs. I recovered my one year fees for home warranty in just this one incident.

The technician called me before arriving. He was prepared to review the issue of my appliance. He had his protective gear on and introduced himself at my door. I appreciate the email sent to me about the technician before he arrived.

The technician who came to clear the clog was great. But he couldn't clear it through the kitchen plumbing so had to go down through the roof clean-out. Now Choice Home Warranty says they won't cover it because he had to go through the roof. They always come up with some excuse to avoid paying claims. My last plumbing issue involved water coming into our bedrooms and they couldn't send someone for two days and eventually cancelled that appointment. When I hired someone to come out, Choice Home Warranty wouldn't cover any of it because we had them do a higher level clean-out than the standard covered by the policy- but they wouldn't even pay the standard price.

Repaired air conditioner and did a quick and good job replacing the part that was broken. Don't know what else to say as he was here a very short time, saw the problem and took care of it. We were happy to have the cool air once again.

I wouldn’t recommend using CHOICE warranty. I have not had a good experience with your company. When I tried to use your service you accused me of having a pre-existing problem. I will do my best to spread the word to not ever use CHOICE‬.

AC Repair Leaking Unit. Dont know if covered? Realizing that a indication of good service I read the contract and it is covered BUT being unable to contact anyone by phone is not good service. I will wait and see if I get return call within 4 hrs as promised before I make my final judgement.

My claim was to repair my washer / dryer. The technician was very helpful and knowledgeable. He carefully explain what he did along with some helpful information. He was neat, respectful, he left me feeling comfortable with the work that he did.

Donald ** - air conditioning unit outside fan motor bearing went out. The tech found problem and fixed it. I made call to Choice. Reported issue and the next day my AC was cooling again. I was very pleased with the whole experience.

We have made 2 claims with this warranty during the 2 years we have had it. Nothing has been covered yet. If I have to pay the repairs myself, what good is the insurance? Seems like I'm just throwing money away.

Hulsey Heating & Air technician was very knowledgeable and courteous. He quickly diagnosed the problem and made the necessary repairs. He took the extra time to make sure the system was working properly. I would highly recommend this company for all your HVAC needs.

Great technician! Very knowledge and polite. The only complaint I like to add has nothing to do with technician, scheduling need to get better. When it is hot outside, it is hot inside, and having young children did not help the situation.

Outstanding customer support. Outstanding technician support by UB Plumbing. On-time. Investigated the root-cause and replaced the Garbage disposal with a new one. This was a recall from a previous service provided by another plumbing company. This time they did a very thorough job. I am very pleased and look forward to recommending UB Plumbing.

Within 3 hours after I put in the technician came to my house. Very polite and knowledgeable. Explained everything to us. He also put covers over his shoes to go upstairs on the rug. I will recommend him to anybody.

I really liked this technician that came to service my oven. He was so knowledgeable, thorough and professional. Although the oven is not yet repaired yet, I hope he is the technician that comes back to finish the job. This company is for sure a keeper!

The sink disposal stop working, and the guys was amazing. They was clean, on time, very polite. Excellent customer service.we recommend to a friend because they was beyond of what we expected. And Choice Home Warranty is really efficient, easy to talk. That’s why we have them for more than 2 years now.

Mr. Plumber responded to my service request quickly. The plumber was professional and personable. He adhered to COVID19 protocol and was receptive to taking extra precautions, per my request. Impressed with service and professionalism. Not happy with other home warranty companies.

Garbage disposal was inoperable, called Choice Home Warranty for a service appointment. Choice Home Warranty was able to schedule an appointment on the same day within hours. Workers were prompt and courteous, they were able to replace with a new one. The job was done quickly and my garbage disposal is working very good. Thanks Choice Home Warranty and Simrel's Plumbing for your service.

Opened a ticket with A/C issue and within hours got a response saying I can pick my own service person if I have any. Since I do not know anyone, Choice warranty assigned a technician with an appointment within 24 hours. Technician came on time and fixed the issue. I thank Choice warranty for taking care of the issue with no hassles.

My dishwasher will not wash and will not cycle and cuts itself off and automatically goes to drain. It has not worked the last 3-4 days. I tired to reset it by cutting off power and did not help. My dishwasher is 6-8 years old I think.

DISHWASHER REPAIR. The serviceman Alex was very professional and will be back in a few days with parts - we have another repair need and when we request it from you we want Alex. Jb services 832-243-4575 - Alex found he problem quickly and explained it well and left us with good feelings - thank you.

I am very pleased with Choice Home Warranty and the technician who completed the work, Michael's Repair. CHW provided a new AC unit as the old one had outlived it's service. CHW approved the work quickly and had the materials to the technician in a very timely manner and the unit is working quite well. Thank you Choice Home Warranty from a very satisfied customer.

I appreciate Choice Home's services and overall my experiences have been great. I noticed with the last two claims there has been miscommunication between the warranty company and technician, which caused concern. Keep up the good work and please ensure there is accurate communication between all the parties.

In other words there are two claims for the same problem.

I would like to express our gratitude. Thank you for providing safety and security in this challenging time. Protecting family's, community's, and individuals in unity is important. Your service is greatly appreciated by many people. I feel comforted knowing my home is covered under a policy that will help cover any repair cost.

A/C repaired on 6/12 - froze up after 2 hours and having to turn it off ever 2 hours to thaw. Turned in another claim **. Please send another repair person. Please find someone locally so we don't have to until Friday for NV Handyman. Thank you.

Leo with Agevac Heating and Cooling was very customer oriented as he was polite! He had to go up on a second storey roof and it was over 100 degrees outside. He was extremely professional and efficient! One of the best techs ever! He was able to get us approved to fixed our air conditioner which we were extremely grateful after being out for 3 days with my 86 year old MaMa too! You need more like Leo who shows up on time after he had already called me in advance with his eta and updates. He is an asset to both companies! Thank you so very much! Shelli **

I called in to get someone to come and look at a leak that We had in my garage. When asked where the leak is coming from I thought it was from the air conditioner but I was not sure. The person I spoke to asked me questions and then decided that a plumber was needed. When I got the email that they weren't coming for two days I was not happy but when the guy came and said it was the air conditioner and I had to put in another call to get an A/C person in I was livid when they told me they couldn't get there for another three days. In the mean time I had water all over my garage. I do not think the service is good. Other friends who have other Home Warranty Companys get either that day or the next day service.

We feel that your company did a pathetic job in helping us through a trying time. We had to secure a technician through your reimbursement plan and now really have doubts about getting reimbursed. The technician we secured was of the highest quality and very professional. It appears to me that technicians probably have trouble getting their pay from you therefore none will take your jobs.

I put in claim for washer - Kenmore. I was automatically pleasantly surprised I was assigned sears home service. The technician came, assessed the part needed to be replaced - had it in the van and replaced it. In all honesty the part was $20, but I have no idea what to look for and googling didn’t help. Very grateful washer fixed. CHW is $50 month and has saved my AC, washer and stove. This warranty isn’t for everyone. You have to know the age of your appliances and know if this for you. Granted the fee of $85 per repair is a little steep wish it was $50 but for now I have found this warranty useful.

After calling you I received a text message repair would be June 12 the day I called between 1:00-5:00 from Sears!! I called the # they left with me and someone in the Phillippines told me the repairman had called several times -no answer so rescheduled to 4 days later. If they told the truth the # they called the message says"this # no longer in service" & hasn't been for 2 yrs, so why would they call several times and why did you give this to Sears whom we have not used in years and have no confidence in!! Very disappointed in this treatment!!!

After 5 calls and emails I am still waiting for an explanation as to why I had to pay an additional $455 to have my water heater replaced. I am not saying that the charges are incorrect, I just want to know what I paid for and why!!!! It should be an easy question to answer. Why can't I get a simple explanation?

I am not satisfied at all with the service I have received on these two orders. I paid up front for three years on this policy. I had to take a $400.00 buy out on a $800.00 washer that the company refused to repair. I am still waiting on an authorization for my sewer system to be repaired after the technician came out and gave the an estimate. No one has contacted us on what the next step is for the repair. I am seriously considering contacting the Attorney General and the Better Business Bureau about this company. I feel like we have been duped.

Husky Garage Door gentleman came out to fix my garage door opener. He was very professional and knowledgeable. As it turns out the motor was burned out and the unit needed to be replaced. He followed through and I am extremely pleased with the service he provided... thank you!

With no air in the summer.. for what I’m paying you should have had a local technician here by next day!! The sales pitch y’all gave made it sound like you would take care of me but when there’s a problem ya don’t get in any hurry whatsoever!!

Case Manager Yvette ** was great, she listened to my complaints and was understanding. She did not try to talk over me, and we resolve my problem in less than 3 minutes. She was fair and it felt like I was her only customer, she was not in a rush to get me off the telephone.

They were the most professional, knowledgable and kind people I have met in a long time. Loved their service. Not only did they explain everything, but they showed me pictures as well. Would definitely use them to complete the work.

Oh, WOW. I called my service order in about 10 am. Within 1 hr I had a service date/time for 2 days out. Was provided Service Co name and phone #. About 1pm the repairman called, was in the area and had time to come. Within 2 hrs he had diagnosed and repaired my a/c. My goodness. Doesn't get any better than this. Thanks to Dustin **!!!

Home A/C would not come on. DEAD. Air today was called, they called me and we agreed on a time for service. The Service Rep b arrived, checked the whole system, found the problem as a failed start relay. Parts were with him and we were fixed. As a former manager of a large multinational firm, I recommend Choice Home Warranty.

This ongoing issue with the icemaker freezing up was finally determined to be more expensive to fix than to purchase a new fridge. Thanks for the cooperation in getting this 2 month issue resolved. I think that every effort was made to repair, but this must be a design flaw in the appliance - that or "planned obsolescence".

Terry ** was very professional and made the policy renewal process simple and easy. Rates are competitive as well! My experience with CHW was good over the last 6 years and am happy to extend it by another 6 years.

Updated on 06/18/2020: Furnace quit. Control panel burned out. Tried calling Choice and after listening to advertisements for 20 minutes was finally told that no longer taking phone calls and go to the internet. I needed heat so called our local heat/air contractor and had it fixed. It has been over a week and not being very computer savvy getting nowhere. Not happy.

Michelle was very good at explaining what was covered and what wasn't. She also explained that if you sign up for 3 and 5 years you get and annual price break, plus a lower service call. She was excellent and knew the product line. She was very helpful.

Technician was able to get dishwasher running but "Not sure it will work long, call me if it breaks again." It did and Choice made good on the warranty. Choice only paid $260 toward a new dishwasher and the average low end cost is $450 so not a great warranty. However when you subtract the $75 out of pocket for a service call that didn't work.... Still better than coming out of pocket for the whole amount.

The tech was very courteous, respectful and helpful. He explained everything to me and gave me options when he diagnosed the problem. I will recommend him and even use his services myself in the future. Best experience through Choice Home Warranty yet.

Markese was the technician who came out and cleared the clog out. He was professional and timely in his response. Great job!!!!

Had a leak in water line. It led to outside faucet. Until tech got here I thought the leak was outside. The repair company called it in but the claim was still denied. Had it not been fixed I would have had water damage. I think Choice is a Bait and Switch CO. Repair company was excellent!

Our experience was great. The employee was exceptional. Our AC is back operational thanks to 73 degrees and their professional employee. He was there at the appropriate time and completed the job in a timely manner. He made sure everything was good before he left. He also made recommendations for us too. Having Choice was a great decision in helping us keep peace of mind about our home.

We were scheduled for a plumber to come between 3:00 - 8:00; at 7:00 Choice Warranty leaves a voicemail that it has been reassigned to the next day. and with a different plumbing company. Not happy that we stayed home waiting most of the day.

Amy was friendly and very persistent. I believed in what she told me about the coverage of the plan. I was satisfied with the yearly rate. I did receive everything in my e-mail and I don't think it necessary to write more. Thank You.

Air conditioning. More providers are needed for this area. Once a contractor responded they were prompt in setting an appointment and arrived within scheduled time frame. Ken Aire was very quick and professional and made repair in no time. I would highly recommend them. Technician kept me well informed and explained what needed to be done.

The repairman George at Integrity Mechanical Solutions came to our house, looked at the water heater issue. He indicated we need a new water heater. He explained a date it would be replaced. He called later as he indicated to confirm that Choice Home Warranty approved the replacement. In the conversation, he indicated a time and date for the work to start and be completed. Later, I received a email indicating I would have to pay a flat rate of $400.00 for miscellaneous installation cost such as piping, exhaust flue for gas water heater, etc. I accepted the $400.00 charge. That was it.

Randy and his team got the job done ASAP. The first contractor was not aware on how to make the repairs. Randy’s team came on site, evaluated the situation and made the repair in under an hour. Great job. I highly recommend.

Tech was very knowledgeable and left the area very clean. The replacement of the compressor went smoothly. He arrived early and on time, asked permission to enter and if he needed to wear a mask, being aware of the current situation.

I called the next morning to cancel this service and was told I would receive an email confirmation, I called every day since and have not received any email to confirm cancellation. I spoke with Richard, Michael and John, please send email confirmation of the cancellation. Policy # **. Please send confirmation of cancellation.

Air Today service is outstanding! Office personnel were efficient; they scheduled a new appointment sooner than the original one set up by Choice. The service tech was friendly, knowledgeable and helpful. He quickly resolved the original problem, sent beyond the minimum service required for that problem. He also checked my entire system, explained the results of his exam, and suggested future needs.

Leaking water heater. Claim filed on June 01, 2020. Repair or replacement being delayed on grounds that an earlier claim - #** - had been attended to whereas in fact the heater was neither repaired or replaced. Have written several times, the last on June 09, to no avail. Very sorry that I signed up with Choice Warranty. Early resolution of matter would be appreciated.

I submitted a claim online and a technician was there within 48 hours and completed the job in no time and I had my refrigerator up and running again. I highly recommend Choice! The customer support was excellent. Very helpful!

The best technician that have come to our home! He was on time, efficient and took the job with the utmost professionalism. Will definitely be using him again in the future. He treated the problem and not just the symptom.

I received incorrect information when I first submitted my claim but I was happy with the results and speed in which my A/C was fixed. The original call taker told me the self reimbursed process was no longer available but found out later it was.

My oven range could not be repaired, The claim representative C ** was able to offer a cash out offer to help offset the price of a new stove. She was very friendly and a great rep. I appreciate her quick response to my situation.

Air conditioner. I submitted my request at 5:45am on June 12. Usually hear back in two hrs. Did not get a call so I called Choice cservice. Was told to check email. None received. I called a tech due to my 89 yr old mom living with me and our high temp was 99 degrees. The tech was fabulous but not under home warranty! When I checked the tracking info in my request at 10:30 pm it said you had no technicians. So my out of pocket of $310 is not covered by home warranty. In the past I have been happy with choice but this experience has me wondering about continuing after end of contract in December.

Marc ** was Fair and just. He was my Case Manager-- Norman H was my technician And did a great job trying to fix My Washer and Explained why it could not be Fixed. A deal was and I will get paid for my Washer. Thanks to all, I will get a new washer. GREAT COMPANY-- Choice Home warranty. DR Sam **.

Mr. ** came out to fix our ac unit and did a wonderful job. He was prompt, kind, and very professional. I would recommend Jackson Unlimited Heating and Air to all my family and friends. We will definitely use him again.

I was charged a $60 Service Charge for the Tech to tighten hot & cold water handles. Eventually the handles will wear out from forcing tightening. If a problem in the future should arise I'll be charged a $60 fee for the problem that arose in the past.

One switch operated both the ceiling fan in the loft and the light package on it, but the light did not work. Ishmael ** of Genesis Electrical Services arrived with an assistant and quickly tracked down the problem to the remodeling that the previous owner had done. He made the repair in no time flat, and obviously had the knowledge and skills necessary to solve any electrical question. We will be calling him for our own remodeling of the lighting in the dining room!

Noticed the ac wasn't getting cold all of a sudden about the time going to bed the other day. It would kick on and run, but only stay at 80 inside home. So the next day, we called in our warranty and scheduled a repair. Even with the Covid-19 issues, they came out the following day. It was fixed and continues to work great. Small repair, but rather have an expert come fix it.

I had 2 different issues in one week and the customer service I received was great! As soon as I filed the claim, I received confirmation and an appointment was scheduled very quickly. What is normally a very stressful situation (washing machine broken and freezer broken) was a lot less so because of their responsiveness. I would highly recommend.

I called last week to have my washer and dryer looked at due to we we're having problems. No one showed up. So it was reassigned to another contractor. A contractor came and looked at my dryer. I am still waiting for my washer to be repaired. The contractor was supposed to come on yesterday. I have not received a call and no one have shown up to repair it.

I entered a claim for my garage door opener some time ago and it has not been addressed yet. It prompts me to ask why do I have a home warranty service that does nothing? You kept sending me emails concerning if I wanted to do it myself but that would sort of negate the need for a home warranty.

The company handled my claim very effectively. Great customer service. Very responsive and sensitive to the seriousness of the problem and the need for expediting the process in a timely manner. The company assigned to perform the installation worked very efficiently and professionally to restore service in a very timely manner.

This worked out real well. The AC guy came to do annual maintenance call but he said the condenser wouldn’t turn on. He was going to charge at least $80 to repair before he could service. Told him we had home warranty and he was already a contractor with Choice. We called them and they worked it all out right then and there while the guy Was at my house. Easy least. Been with Choice for a long time and very happy with them!

My claim was denied because the wearing down of ball bearings was not considered normal wear and tear! When the ball bearings wore down, the motor housing shifted causing it to stop working properly. What part of this is not normal wear and tear???

Excellent service solves problem in a zippy!! When I signed up online it used my billing address as coverage address automatically. It didn’t allow the coverage address to be different. I called and it was handled on phone in a breeze.

To keep this short and simple this process has been a huge disappointment. I am one month into getting our AC repaired And as of today it is still not fixed or working at all. I want my money back from the company I paid to repair it as well as the money back I paid to cover these type of broken appliances. The process has been anything but smooth. The repair company blames CHW for delays and CHW blames repair service. Either way I’m into this about $500 and still do not have an AC that works. This piece of equipment should have been replaced, but no, instead you insist on throwing bandaids on it. Also, the repair company continues to disappoint. It’s been continuous excuses.

Najeem went above and beyond to ensure our air conditioning worked properly. He ended up having to come back a few times, yet he remained extremely professional, polite and patient! Thank you so much, Najeem. Thank you, Choice for working with such quality businesses.

Plumbing problem. Good Job! He was prompt, very efficient and reliable. He identified the problem, waited patiently for water to be turned off by the City of Houston, and came back and completed the job promptly. The Choice Warranty Staff was fair and helpful. Thank you.

Today I enrolled w/ CHW. I have not used their services yet but as far as the initial customer/company engagement went it was awesome. Anthony was well informed, very helpful and was willing to work with me. I’ve seen reviews for CHW so I decided to dump my old company and enroll with them. So far, so good.

My water heater was not working. Did not have hot water. Tried to light it but I couldn't light it up. Called Choice Warranty 6/11/20. Service people came following day 6/12/20 and he was able to light it up. Said that sometimes wind goes down the pipe that goes up to the roof and can turn pilot off.

Super quick response, great outcome! Thank you! Replaced fridge, couldn't be repaired. I did not even need to speak to anyone about the buyout process. The repairman was outstanding, was in and out and even followed up with me at a later date.

I rated the repair work a 3 star. My keypad and two remote controllers still not working because Choice Warranty does cover the replacement of these Items. So I asked the repairman if he could replace the Batteries on the devices. He replied No!!!! However, he did an adjustment on the Garage door cameras which took him only 5 seconds. That corrected my problem and the door is working OK. Anyway the Customer service Lady that placed my claim was very professional. The repairmen was very Lackadaisical...

The Home Choice Representative was great. We wanted to credited for a service charge fee from a A/C contractor who did not complete the job. And to make sure they didn't get paid for services they didn't do. We truly truly appreciate Legacy Electric (and requested they get paid for completing work left undone but the A/C company). Long story short. Texas A/C &Heat came out and basically didn't complete the job. The left wires disconnect and everything. They told us we needed an electrician. So, they contact our home warranty company to let them know. Legacy Electric was contracted to come out.

Your sales department is incredibly overbearing and you were extremely close to loosing a sale. The last guy i talked to, whom is the original guy I spoke with after I set up a phone appointment sold it. Between those times I was contacted no less than 10 times. This is unacceptable. Had the last guy not been so nice, it would have been over.

Extremely disappointing that you refused a claim for my son’s AC AND now you have REFUSED MY AC CLAIM. DEFINITELY will not recommend this company. I would give a zero if possible. The only redeeming grace was the man who came to fix our AC. He was very nice.

I did not get a response from CHW for a air conditioning tech to come and fix my air. So I put in for reimbursement and got in touch with Ron's Heating and Air and he came out in a couple hours and didn't have time to submit all that info. Billed me and left. I called CHW to just cancel my subscription cause I'm not going to go thru this every time I have to have someone out. Talked to a real nice lady and she was going to try and get me reimbursed and said she would call me on 6.11.2020. I sent her the invoice and also pic of info off of the outside unit. I emailed her to today and I have still not heard anything. If you need the email account info contact me and I will give it to you. Thank you.

Very friendly and professional service rep. He was on time, knew his craft and could easily explain what the issues with my system were. I could tell he is someone that values his customers. Very courteous! I would definitely recommend him to a friend.

Contractor never showed up. Contractor stated he never got the work order until after the scheduled appt the day after it was sent.? Cust service was not helpful at all. Would never recommend choice. The claim they say before for plumbing was also a fiasco.

The customer service people were rude and kept messing up my orders and appointment times! I do NOT recommend this company at all! Very unprofessional and I couldn't hardly understand what the customer service agents were saying. I have nothing else to say.

We have been out of hot water heater for 2 weeks and CHW still can not find a contractor to help us. CHW just keep telling me that they are waiting for the contractor to submit the part specification information, but the contractor kept insisting that he has submitted all the information. This has been going on for over 2 weeks and CHW has to reassign a new contractor but so far they can not find any because no one wants to work with them. They offered me an option to find my own contractor. I have called at least 5 contractors and they all refused to work with home warranty companies. Bottom line, after 15 days, we still do not have hot water.

Dryer. Due to the Covid pandemic I was not able to get a service person through you. However I did find my own man. He did a wonderful job and did not charge me as much as your $85 minimum. But I will try you again next time I need some thing fixed since I have your service.

Oven not working. Appointment for repair made promptly. Expert repair done by Rich from Apple Appliance.. I’m impressed with Choice, they are customer focused. Recommended my Neighbor right after appliance was repaired, he went online and signed up right away. I received an extra month on my plan for the recommendation.

It took 2 weeks for the first electrician, from Willis Elec. to come here. After 2 weeks and no response, another tech was sent and tried to install a fan. It was the wrong one, because he did not know that I had vaulted ceilings. I was told that I did not have to pay another $60.00 for the second electrician. Something he was unaware of. He came here over 2hrs away. Also, there was a misunderstanding about the second fan. It takes forever to get a hold of someone. The electrician explained that I need a more expensive fan than is allowed. I am willing to pay the difference, however I don't know if this electrician is willing to come back out for such a long trip. Lydia **, case manager sent me an email with her tele #. I have left 2 messages with no reply. I also left a call back request with no reply on your regular #. This is unacceptable. I expect a call back today.

My A/C completely failed. The technician you sent was amazing. The man showed up on time. Took his time. Explained everything. Went above and beyond. He was from Assured Air Conditioning. In my opinion you have found a really great asset.

Matt of White's AC Service was excellent. Showed me what he was doing, and also taught some good maintenance tips for future! Was very thorough and tested everything to make sure before he left all was well and working perfectly! I most definitely would request him again for this house and any other AC needs I may have at other homes.

Outlets & Vent Fans. The company's customer service representative was professional and friendly. The technician was outstanding. The dispatcher was horrible. He did not tell the technician about the third claim #** (back-up generator). The technician was unfamiliar with the generator but said there was someone else at the company who was qualified. Instead of dispatching the correct technician for the generator, the dispatcher reported to CHW there was nothing wrong with the generator and did not admit his error. In the end, CHW had to commission another company. I paid another service fee to the other company when I was told by CHW that it was unnecessary to pay a second service fee for the same claim. I am still contesting the additional service fee with CHW.

My House was not cooling off properly and I suffer from COPD and needed to get the situation resolved as soon as possible. The customer service representative was courteous and Choice Warranty was prompt about sending out a service company to resolve the problem.

Updated on 06/17/2020: I have called numerous time and have waited several times for over a hour to talk with someone. The callback feature only works part of the time. My repairman has filed the requests on a timely basis and we are still waiting for a settlement. Heat in Texas is over 90 degrees and this is tough on senior adults. We have always had good luck with past claims in the past, so what will it take to work this time. Where do we go from here? Our Texas Attorney General Ken Paxton has a special heart for senior adults as one of his campaign slogans. David **.

G&H Electrical first did not show then when I call the tech said he didn’t get the claim and will come tomorrow. Ok he show up and diagnose the problem. I needed new fans. I had already purchased 2 but when he open the box they were not the color I wanted. So I took them back and exchanged them and he came back the next day. Finished within 2 hours. Great job.

My central air conditioning is not working. There is a coolant leak somewhere that of course is not covered. There are so many things excluded and not covered so I feel no matter what Choice was not going to fix it. I’m seriously thinking of discontinuing Choice home warranty. VERY DISAPPOINTED!!!!

The contractor was on time, nice young man, and a very good job. Choice Home is a very good company. I have been with them for about ten years and every time I used them service was fast, and everybody did a great job to get my problem solved.

I felt like he was using high pressure to get me signed up He did not explain everything.. I felt like he was more interested in getting me to buy the home warranty than answering all my questions. Did I get the gold plan or the standard plan?

We have a Choice policy on our main and are very satisfied with the service providers and coverage. Did not nickel and dime when a pool pump motor needed replacement. So we purchased a policy for our 2nd home. Great reps and contractors.

After a leak was found, Choice refused to authorize the sealant. They authorized freon, but not sealant, doesn't make sense. I know the policy says, "No authorization for leak detection." This is the second time in 10 months that freon had to be added.

The technician was extremely polite, knowledgeable, courteous and professional in all areas. I would be pleased if he would return should another electrical problem arise. I thank him very much. I was very pleased with him. He was prompt and he was very conscientious.

Discovered a floor covered in water from my washing machine. After cleaning up the water I called Choice Home Warranty. They took my info. online and shortly after a representative from Choice called to tell me that a repairman would be at my home the next day. The repairman took care of the problem and took the time to explain to me what the problem had been. I am so happy with the quick courteous response. A keeper.

Electrical problem. I was extremely happy with the work HCB performed at my house. Came on time, for problem fast and completed work to my satisfaction. If I ever need an electrician for a project, I intend to call HCB even if it not covered under my warranty.

Very pleased with the over this phone option - very easy and useful way to start protecting your home. Was referred by a family member and was not disappointed. Will recommend Choice Home Warranty to other home owners and/or family and friends within my network.

I spoke with a supervisor following my inquiry to Choice Warranty. The supervisor advised me my policy is thru December 4, 2020. I will not renew with Choice Warranty. You promote your service extensively, with rewards for referrals, and discounts for renewing early, but had an opportunity to correct a grievance for a long time customer and did not come through, over an insignificant $45.00 copay I had to pay twice because as a layman I couldn't tell whether a leak was due to plumbing or the dishwasher. I will be going back to American Home Shield, a similar service. I was with them for years before switching to Choice.

AC repair. I have already left a review of this account. I have not, however heard back from CHW regarding the cost adjustment requested. I would appreciate a prompt acknowledgement of the adjustment. All other correspondence regarding this matter were satisfactory. I am pleased with CHW.

We are selling our house and buying another. A home inspection revealed an issue with the dishwasher. We called Choice and they responded quickly, effectively and efficiently. We have, already, purchased a Choice Home Warranty for our new home. And, we will be transferring the remaining time on our current warranty to our buyers.

Choice America promptly assigned the claim to a local AC tech. They came promptly within 24 hours and fixed the problem. Glad I bought the Choice America plan. The price is very reasonable considering the fact that I bought a 5 year plan. Will renew at the end of the term.

We realized there was water leaking in our basement - we were unsure of where it was coming from so we filed a claim for plumbing. Due to the current virus conditions CHOICE was unable to get a technician quickly so they allowed us to find our own and utilize them and submit for reimbursement. This process was fast, easy and approved - not we just await our check for the difference between the cost of the service minus our service fee!

It was very easy to set up the claim. I received a quick response from Choice Home Warranty and also from the local technician company. The appointment was set up within an appropriate time frame. We actually did cancel the claim because the problem was resolved before the technician came. We were able to cancel it several days before the appointment. But we were impressed with the quick response from Choice.

Unclog drain. Good, timely response and service. The customer service team was very professional in handling the call and scheduling the service call. The repairman that are used are professional, and knowledgeable. Never had a problem with any repair. Have used Home Choice several times for many years. Have recommended the company many times to friends and relatives. I am a satisfied customer.

Hi. I signed up for service on 6/10. Now many different people are constantly calling me trying to sell me more add ons. Please stop calling me!! It is extremely off-putting and I am regretting choosing your company due to this. So far I have received up to 5 calls a day with additional e-mails. This needs to stop.

My technician was amazing! Very knowledgeable and experienced. He walked me through the issues and how he was going to fix them. First Class Plumbing is definitely a great company to use and I am so appreciated of their service to help with my garbage disposal. Highly recommend!

This should have been a simple fix of an ice maker. First CHW sent over a technician from a company that was unable to fix the problem after 3 visits. Then you sent over a technician from another company. I'm waiting on the return visit to see if he can finally fix the problem.

CHW was unable to find a technician in a timely manner but gave me the option of finding my own technician and they would reimburse me for the technician's services. I don’t think they could have done better. I think giving me this option is a fine thing.

HVAC not cooling. Ray from Merit Home Maintenance was very professional. He took his time to walk us through what the issue was and how it will be fixed. He came, looked at the problem, did some spot checks to see if there are other issues and then suggested a solution.

I chose not to renew my Choice Home Warranty again this year..Called and told them that..They took it upon themselves to charge my cc twice for the monthly fee in the past week..without my permission..DO NOT TRUST THESE PEOPLE...I didn't renew because of my experience with my claim in January..Their customer service and service in general was AWFUL..