Choice Home Warranty Reviews

AC repair failure. The technician was polite and cooperative and seemed well informed. However, his repair has not proved successful so we need to have additional work done. I hope I do not have to pay another $65 for an unsuccessful repair on the first attempt.

Wonderful salesman sounds good to me. Very helpful. Made me understand him. Most telephone salespeople I cannot understand. Would tell my friends about the program, price seems good. Hope it lives up to my expectations and all.

Tajah was very helpful and overly aggressive to try and close the deal. He gave us the info we wanted and when we made our decision called him back and signed up. He even beat another deal we were offered since we are seniors which we didn’t mention in initial conversation.

Washing Machine - Left a message on my front door the first time he was here. I was home all day and the phone never rang. Came back the second time said it was the motor that he would have to order. It won't be here until August 3rd.

My claim was handled fast with great communications from CHW. While CHW was not able to find a contractor they allowed me to find one and quickly authorized the work. I appreciate the flexibility and understanding of the urgency of our situation.

Was very pleased with the repair. They were early which was nice and found the problem fairly quickly. Did a overall good job and was good at explaining things when I asked. I was very disappointed, however, that they both came to my door with NO masks and even tried to shake hands when introduced. NOT APPROPRIATE AT ALL !! They should at least wear masks when meeting the customers then can take them off when working, if they want. I should have insisted on masks, however just was too worried about getting my A/C fixed.

My lights were flickering and I decided to check and see if it was covered. I submitted a claim that day and Choice Warranty responded and had an electrician out the following day. The electrician was on time and very knowledgeable. He tested numerous things to eliminate problems. Now it's working fine with no flickering or power outages. It was a outlet in one of the rooms with a loose wire causing all those problems.

Dryer. Razor Sharp was excellent. Very knowledgeable. I had a Plumbing Repair under ** Address Downers Grove and very disappointed. Plumber said the toilet being augered would have to be scratched as Choice does not pay to remove toilet and auger. Very upset with Choice on that repair.

Well the first time I had to call the company and it is for a fridge issue. Very responsive and were out to check right away (literally less than 24 hours). Only complaint I gave them my cell phone to call when they arrived and the automated service kept calling the office. Lucky I was there when they call. Other than that I will let you know when the parts arrive and they will actually fix the problem. Technician very kind and respectful. Seems to know what he was doing.

Michelle customer service was very good. She took her time, very informative and knowledgeable. Looking forward to seeing what Choice can do. Thank you Michelle for all your help and knowledge. Again she was very helpful. Thank you again for all your help.

Garbage Disposal Repair man was on time and very quick with finding the problem with the unit. Founded coins stuck in the disposal unit causing the unit not to operate correctly. Quick and professional service, would recommend to friends and family.

Updated on 07/21/2020: You send someone out to repair our dishwasher, and we pay $60. However, I receive an email later on stating you’ll just replace it for $260. Are you kidding? It’s only a year and a half old, bought brand new for over $700. After denying that amount, I received an email later that day with a claim specialist's contact info. It was too Late to call her, but I called at 9am the following morning. I also emailed around 2pm that same day. I didn’t receive a call back until about 11:30 the following day. Then she tells us the most we can get is $500. That is ridiculous! Again, it’s only 1 1/2 yrs old, and costs over $700.

Water heater pilot light would not stay on. The tech called and told me when he would arrive.. He came and fixed problem. Gave us some extra advice.. He was professional and stayed to make sure everything worked. It was great!

Plumbing problem. I was extremely pleased with A English. He was on time, was very courteous, he wore his mask, took off his shoes, and covered our floor to protect it. He can come back anytime. He answered all of my questions and had several recommendations and professional advice for me.

The Ref was very informative regarding Choice Warranty, he made my decision very easy to chose Choice Warranty for my needs. Also Choice Warranty information was sent to me by a friend which are very happy with the service. I was impress what all is covered under this warranty. The customer service was great, also please how the Ref. told me about all the special promotional packages they had.

Light fixture in laundry room went out. Purchased new bulbs, replaced it and an electrical fire started. Pulled bulbs out immediately and called Choice. First they gave me a number to a business that no longer exists, then they provided me with a company that did come out. I paid the 65.00 service call and was advised by choice this type of item was not covered and referenced some paragraph on some page that I of course missed when selecting this company. My house could have caught on fire and they could care less. I paid the service call fee AND the entire repair. Not cheap. Never again, I am going with another company once this contract expires. If you value your home stay far away from this company.

The technician was able to come the very next day and fixed it. The disposal was leaking and he had to replace it. It only took him about 20 minutes. He was professional and polite. I would recommend him to others.

I called Choice and they contacted a service company within 24 hours to diagnose the issue. The plumbing company was timely and professional. I was pleased with the service and how promptly it was resolved. The plumbing company has parts in their truck, hence no crazy wait for the mail or any other part delivery. Thank you Choice!

First timing attempting to arrange a repair. Your phone message directed us to attempt the website as wait is long dilute to covid-19. Have been attempting website for an hour. It sends me back to phone. Phone calls haven’t connected after 3 calls. I give up.

Kayleigh, my Salesperson was very helpful, reliable, well organized and caring, and had a very positive attitude; she is a real asset for your organization. Thanks to her efforts, I will certainly recommend Choice to family members, associates and friends.

The technician was really nice and fixed the problem. They came to my house the next days after I called Choice Home Warranty. I tried everything. It didn’t work. The technician fixed it. They seem to work very hard and was very courteous. I was doubting that they may not be able to fix it but they did.

Overall it's a good value, I bought a 5 year plan and its saved me more than the cost over the years. They can be stingy when a appliance needs to be replaced, but when it comes to repairs it's worth it.

In any event, my wife and I have had two claims since signing with Choice Home Warranty and have been quite pleased. The only advice I would give anyone thinking about applying for a home warranty program is to make certain one understands EVERY aspect of how the program works and exactly what benefits are provided!

My service was scheduled for Wednesday 15-July, Technician, a very nice and polite Man arrived around 15:30. He proceeded to diagnose the problem with my Dishwasher and within about 30-40 minutes identified the door latch or main power switch was broken. He immediately ordered the parts necessary, collected my deductible, and prior to leaving explained the entire remaining process. Couldn't have been better...

Paying for this home warranty is the equivalent of flushing our hard-earned money down the toilet. I recently had my AC unit clunk out. They sent a shade-tree mechanic to fix the problem. He then put coolant in the unit and stated that was all that the warranty company would cover. Two days later, my home is scorching hot. So I called two real HVAC companies, both said the same thing. The A-coil was bad (which was causing condensation back into the pan which caused rusting) and that the coolant that Mr. Shade-tree had put in (3lbs which is a LOT) was now gone. They advised that the unit be replaced. I then spoke to CHW again and a young man started an appeal - I advised him that due to supreme heat and the fact that I have small children I would be paying for the service to be completed ASAP; he advised that if the appeal were granted, I would be reinstated.

Stove cooktop problem. Tech came. Found part ordered was not right one.. he searched, called for counsel and unable to find part. After examining all options available he assured me that the problem would be solved before leaving. Decision was replacement only solution. We spoke to service member that explained a check would be issued to purchase replacement. Received a text with check desicion amount that seemed very low. Need to get further input on other option or amount.

Kenmore dryer. Technician was very professional. I could not be any happier. The company sent me a Email the morning of the appointment. They told me everything about the tech. with a picture and his time of arrival which, he was right on time. He diagnosed the trouble, order two parts, made appointment for next week.

Sales representative was very helpful, explained all aspects of program, easy to deal with. Looking forward to having the whole house covered. No longer have to deal with Sears home service and their terrible customer service call center, thank goodness!

The dryer was making a high squealing noise which usually indicates a belt or a pulley is worn. Mikey Spin Dry services set up an appointment within one day of my request. They came two days later. They made me aware in advance when they would be there. They arrived within the time frame and investigated the issue. The belt and some pulleys were determined to be the problem and they replaced them that same day. All the work was neat and clean and my dryer is now quiet and working flawlessly. This was a professional job from beginning to end... I highly recommend their services...

Called in for help with the AC not cooling, scheduled appointment two days later, but the technician came one day earlier which was great. First time didn't fix completely, called in again, reassigned to another technician, but scheduled several days later. Then I had to call someone else to fix right away. Called in the third time for reimbursement, not allowed. They told me I could call in to ask for earlier appointment. I think their services are acceptable. Then I made another claim for garage door opener not opening to see how it goes.

Technician Andy had his truck break down, but still came out to see us at 8 pm at night. We needed service on our AC unit. He was very polite and knowledgable. I would definitely use this company again. Great service.

Choice Home Warranty quickly responded to my claims when both my washer and dryer began having issues. A repair company was scheduled within the week. The repair person sent his diagnosis to Choice Home Warranty. That evening I was contacted by Choice. They would give me money to buy a new washing machine. The dryer would be repaired. The repair person was able to order the dryer repair parts the next day and fix it the following week when the part arrived. I wish I was offered more for the washing machine. My new purchase was more than twice what I was given.

Took a week to get a repairman to the house. Repairman was polite and responsive. A week later I was informed the cost to repair was too much. Congratulations here's $299 to purchase a new clothes washer. New washer was $849.

Had a great and easy experience in setting up my new policy for an investment property. Have peace of mind if anything breaks now that I have a home warranty that will fix it! The cost for a 3 year of the policy is less than what most replacement costs would be on a major appliance. Thank you CHOICE HOME WARRANTY.

Call in for a repair and my first technician didn’t show up. They send me other technician as soon as one can get to me. They came and the refrigerator is being repaired. Just waiting for the parts to repair it. If anyone read this don’t get a Samsung refrigerator. They stay needing repairs. This my fourth time getting it repair. Nothing but problems. Every technician come to me said don’t buy them. They a bad refrigerator. I know this is because it’s my fourth time getting repairs on it. Thanks.

The plumber determined the leak was coming from the water heater. Choice Home Warranty approved the repair when the tech was at the property on Tuesday afternoon. I accepted to pay $400 for the repair around 6am Wednesday morning. It is 10:30 am Thursday morning and the plumbing company is still waiting to get the approval from CHW to pick up the water heater so we can move forward with the repair. The Plumbing company and the technician who came to my house gets 5 stars. Choice Home Warranty gets 2 stars due the the delay CHW is causing in completing the repair and the delay in phone service. I'm still waiting.

It was super easy to get pricing and coverage for our home at a great price. I like having the same rep to contact if an incident occurs. I'm happy to know that we have multiple technicians in our area.

Alfonso arrived earlier than he was supposed to and was very friendly and professional. He took care of the problem quickly and our air conditioner was running good in no time. He showed my husband what was wrong and what part needed to be replaced. I would definitely recommend Alfonso to anyone as a technician in the future.

Washer. Dudek Appliance Repair was on time and knowledgeable, we have had this company out before and found them to be friendly and competent. Choice Home Warranty was quick and efficient. Cheryl the claim representative was quick to resolve the issue. Will recommend this company to others, starting with our children and neighbors.

Single wall oven. He was professional, courteous and did what was asked of him. Discuss the problems and told us what would happen. He came on time, did the work that he was supposed to do. We were pleased with his work. We're hoping if we have any other problem that he would be the one you would send to us. Thank you very much.

My request was handled promptly and technicians arrived with mask on, they were courteous, air condition and plumbing service, they explained the issue in layman's terms. I've shared my experience with family & neighbors. I highly recommend Choice for home warranty needs, great service.

He was pleasant and informative. He resolved the issue with the furnace quickly. I was very pleased with him. He arrived early and asked if he could begin early. I was more than happy to allow him to do so.

Light switch. Attitude Vendor was on time and completed the work in a time manner. He had a Great Attitude! He was very knowledgeable about his job. He provided me step by step instructions on what he was and what he is going to do. He was friendly and respectable.

Garbage disposal. Technician from Plumb Rite was punctual, very nice and professional. Would be happy to have him back for any plumbing related issues. Took him no time to diagnose the issue and resolve. Relieved it was nothing serious. Explained how the warranty works and made sure I didn’t have any questions.

Service was excellent, pleasant and efficient. Found the problem right away and repaired. Clean and put everything back together and cleaned up after taking the dryer apart. Cleaned out the dryer vent as well and explained in detail what he was doing and why.

Two nice guys came to my door and checked my ac. My ac was good but filter was too old and dirty. Insurance doesn’t cover filter replacement. They gave me some important recommendations. Everything was fine except the technicians did not wear a mask. Wearing a mask is mandatory these days. It’s better for our community to keep safe.

Ben was amazing, knowledgeable, and fast. Got straight to work once he arrived between the hours that was stated... Seem to know exactly what was wrong....very respectable young man wore his mask ???? and would definitely call and use again if needed.

Plumber waited over 1 hour for claim processing in his truck. My 3 efforts to get reply were calls on wait. The claim amounted to $253.00 of which I would pay $75. resulting of a cost to Choice of $178.00. When I finally received a call back, customer support rep. would not listen to facts and I said terminate my $3000, contract and I was then disconnected. Furthermore, the plumber almost lost his job for waiting 1 hour plus. Very poor customer support service.

It won't start for 30 days, but the purchase was a pleasure. They called back when we asked, and answered all questions. Hope we won't need it, but glad we have it. Thanks to the 2 reps that answered our questions.

I attempted to contact Choice yesterday morning with a question about coverage. My first contact, unfortunately was with a young man who I could not understand, his English was difficult to follow and his speaking voice was very low. After I explained I could not understand him he offered to have someone call me back; that didn't happen and after 30 minutes I called again. The young lady I spoke with said my coverage did not cover an exhaust fan that has failed in our attic. When I asked why, her response, I believe, was reading from the warranty. When I asked what 'components' included she simply repeated her earlier remark. I thanked her and decided to attempt to reach someone who might give me more information.

Very professional and did his job correctly. Examined the parts thoroughly. Advised us what is wrong with the system. Showed us where the defective part is. Explained to us professionally what needs to be done to get it corrected. He did his job correctly.

Mr. ** was very courteous, removed shoes to come in, got clear instructions of the repair needs. I am elated to have a cool home again in this very hot weather. He went to purchase the parts that were not included in his truck supplies. He was very friendly.

We had an issue with a couple of circuit breakers. Places a claim online which was reviewed and processed within 20 minutes. We had an appointment set up for the next morning with Fairview Electric. They called us to see what the issue was and have us a 2 hour window on appt. They did call us 20 minutes before arriving.

The Technician Kendall was polite, informative, helpful with answering my questions about the cooling system and why it was no working. He showed me what was blocking the cooling vents and what was causing the noise. The pictures I took are in my phone and now using the laptop. He explained if the situation occurs with the refrigerator not cooling in 30 days, they come out again at no charge. At this point the fridge is cooling very well, ice cold lemonade and sodas with no ice.

John from Monty's Plumbing called to let me know when he was on his way. Upon arrival he was extremely courteous, provided information to help control the problem and left no mess. I would welcome them to do any future work should it become necessary.

Air condition problem.... agent did not show up and did not call!!! Received 2 different appointment times 11-3 and 12-5. No one showed up and no one called. Already had been waiting a week or so. Called the office and was told I had to wait until the next day because the service company was closed. VERY UNPROFESSIONAL!!! This is my first service request. Going to think hard about this company.

The tech that was sent out from Arrow Mech. was great, I hope he works for them for a long time. Very knowledgeable and professional. Great experience. Had the air conditioner running like a champ. The house got so cold so fast we had to turn off all the fans. Thank you, thank you. Thank you.

The All Star Appliance Repair and Service technician was awesome! My refrigerator was on the fritz for almost a week before a tech would pick up the job. He know exactly what the problem was, explained it all to me in detail, fixed the problem and cleaned up his. My fridge is purring like a kitten now.

Repaired dryer that wasn’t heating in a timely matter, and was friendly and courteous. Did an awesome job communicating for his arrival and while he was making the repair. The best part was we only paid $85. While CW paid the repair bill that was $238. I’ll definitely use them again!!!

Found the salesperson straightforward and able to answer any and all questions I had. Did not get an order number, but here is my Policy Number **. It's nice to have a peace of mind knowing that my mother in law and us are covered.

Tub to washer needed repair. Repair person had parents and was able to fix it immediately. Described the problem and how he was going to fix it and washer works. Thought my dryer needed repair and he described what the problem was and no repair needed.

This Service has been beneficial to Me on Several occasions. They are quick to set up the appropriate response and follow up with emails accordingly. The companies they task are pretty reputable and Handle business professionally. I recommend their Service. I'll continue to renew my service to ensure my home investment is always covered.

My claim was addressed professionally. When my call was received it was answered in no time, and my phone call was responded with a great value that I was so satisfied that my anxiety turned into a normal situation and I am no more panic to find out how my refrigerator will be repaired and in that way I can save my food in this uncertainty situation of COVID-19.

I called Choice Home Warranty because of the reviews that I have read, which show it to be a good reliable company. Comparing it to other warranties and reviews of reliability in service, I chose this company to replace the ineffective home warranty I had in place

We have had Choice Warranty for over 2 years and have been satisfied on claim reimbursement. Only 1 time did we not agree to a decision for coverage which our HVAC owner did not agree either for a shader valve problem I would rate overall performance at 80%. That being said.... we added a second property anyway!

I've been looking at Choice Home Warranty for about 6 months, but I couldn't afford it. Today's price made it possible for me to join, and I'm very glad because HUD just requested that I renew the Warranty on my house, so it all worked out perfectly. I feel more secure, and I hope that will turn out to be true.

For the initial call the company showed on time and was pleasant. After approval for the replacement the only thing I can say negative was it stated 7-11 am that the would show. They did not make it till 3. Besides that just as pleasant dealing with them as the first visit.

The gentlemen that helped me Jack was great. He answered my question even before I asked them. Very patient and explained everything with a lot of knowledge about the product he was talking about. I wish more Customer Service people were more like him.

I wish I could give a positive review but I can't. This is my second claim with this company and all I see is taking money but not wanting to replace or repair anything. I have no peace of mind with CHW. I got an email that my claim was denied to a have a compressor replaced on my a/c unit due some abnormal wear or something. What do you do with a cooling system except run it to cool your home. I was given an extensive list about why it failed. What does it matter? It was nothing that I did that caused it.

I was able to get a home warranty that covers everything for a very affordable premium. They came highly recommended and they don't disappoint. It's good to know that if anything goes wrong, I have peace of mind. Very pleased!

My salesman, Kevin was very thorough, persuasive, and knowledgeable. I think he listened to my comments and offered me several choices from which to choose, and then gave me exactly what I asked for. I hope not to need this warranty service, but am confident that it will help me should the occasion arise.

The estimated charge by me for $300.00 should be detailed and explain what this is for. Nowhere in the contract can I see where I must pay for the installation cost of the coil. At least that is what it looks like. EXPLAIN in detail the charge and please cite where it so states this in the contract.

Greg was very helpful and knowledgable. I felt comfortable with the questions he answered for me which is why I purchased the warranty from him. I'm confident when I have my first claim it will be a smooth and simple process.

We called after see an ad on the Television. Marc did a great job of explaining the coverage and the various plans. We bought the VIP plan after knowing all the advantages. We did recommend Choice Home Warranty to a friend.

Samsung freezer/refrigerator. Freezer works good but refrigerator does not stay cool as a result food is spoiled. This is the 4rth time. It has been two weeks since I have requested for service. Finally JAS appliance repair checked it and told me Choice Home Warranty has to authorize them to repair. If they approved the repair then they have to order parts and that might take another couple of weeks repair.

That person that answered that phone call was very nice and helpful. Thanks so much and Answer all the questions that I had. It was very helpful. Thank yous. So nice to have a great people to answer that phone number.

My A/C start nonstop operation few days ago. I called CHOICE and they dispatch technician in 3 days. They told me they would send a technician sometime after from 11 am until 3 pm. Technician was about 2 pm. At the moment it was 95 degrees outside and 81 inside. The technician arrived, quickly diagnosed the problem. More or less the outside temperature in the compressor area was close to 150 F and I was told that all is OK with the system and as soon as outside temperature will go down all will be OK. Than technician, add about ½ pound of Freon and left.

The service was fine. Finally after 13 days and another company placed on the job. Real attention needs to be addressed to the length of time allowed to go by when the appointment is scheduled. Communication with the client and the company assigned is terrible. First company didn't show and didn't communicate well. Finally had to get new company and this should not happen. Looks bad for you and service provided.

Need to improve weekend service calls and repairs. My air conditioner went out Saturday morning at 9:00 am and a claim was called in by 9:30 am. Monday a repair company comes to my home and on Wednesday I am getting things fixed. It has been record heat in Texas with 100 to 104 degree heat temperatures, I have a pregnant wife and minor children at home. This should have been an emergency work order due to all of this. The warranty company did their part but maybe find multiple companies that can service air conditioners.

Plumbing. Don did an outstanding job???? Very good job. Right on time. Courteous and helpful. He made sure job was finished before he left. Great person. Cleaned work area. Told me what he was going to do before he did it. He had a great attitude and did a top notch job.

Air condition. Call for help. They was out within 24 hours. Had to order part was over weekend. Part was available the next business day and the repair was done right away. Very very happy with Choice Home Warranty. Have been with this company since 2017. Would recommend to anyone. Thank You for all your HELP.

The breaker in the back bedroom tripped off and we could not get it to stay on. We tried several times but it kept being tripped. The electrician came out and checked the breaker box and it came back on with no problem!

Britney was the most personal and professional individual I've spoken with in a while. Answered questions, no pressure. I chose the Total Plan as it covers all appliances without any added pricing. I did comparison of the top 5 plans and feel Choice Warranty offers the best protection and most complete home coverage. Also, the price is the most reasonable. Looking forward to the peace of mind.

Tech responded, was professional and knowledgeable. Choice was quick to assign a contractor to complete the work. Definitely will continue to be a choice Home Warranty member. Clearly the care is there for members concerns or issues.

The experience has been great! I was contacted immediately with an appointment that fit my schedule.. The UNSTOPPER is knowledgeable, professional and and accommodating. Looking forward to the water heater. I am recommending Choice to all my friends and family.

My washer stopped working. I placed the claim online after close of business. A technician was scheduled the next day and arrived the next. The tech determined the washer needed to be replaced. Replacement was approved and a check was issued the same day.

The air condition unit was not working. It was fixed By the person you sent very well and quickly. We are satisfied with your service and will recommend to my family members or friends if they ask me. Having problems submitting this. Thank you.

I called this morning and started my coverage with CHW and it was easy. I decided to give you guys a try. I have has AHS for over 20 years and hardly never called in for a repair. My wife and I are no longer satisfied with AHS and we decided after we researched on CHW.

Central Air. The technician was prompt and very courteous. He arrived in a timely manner, worked quickly, and was very helpful. He turned in the required diagnoses right away. He was knowledgeable, friendly, and worked fast. What more could you ask for.

Washer repair. The tech was knowledgeable and helpful with instructions on care. Also professional and personable. Will recommend. He pointed out how to care in the future. Was prompt and courteous and had a good conversation about world history. Did the job well and helped with tips on cleaning.

Contacted Choice on 7/13. Tech came on 7/14. Hot water heater leaking, it was determined water heater needed to be replaced. Was approved to be replaced. Need text there was up charge for parts $300. Call never got call back, email said it was for additional parts and disposal of old tank. After approval I was told it was going to take another 3-5 business days to get hot water heater installed. It seems to me choice is a big fraud. Would never recommend this company.

Took over a week to get a repairman to the house. Another five days to tell me that it will cost too much to fix so here is $299 for a new washer. Cheapest washer I could find that was comparable was $700.

Arrived on time, did fine job. Friendly & professional. Wore a mask. Called day prior to confirm. Also called day of to give me ETA. MrGee's Appliance Repair I recommend. Only problem was the original appointment Choice made he was not aware of, no one ever let him know... That was not his fault.

The technician from EWSG Pro was very professional and resolved the issue with the capacitor. He explained the problem and resolution well. The unit is functioning well 24 hours after the repair. So far so good. Thank you and have a great day.

Oven was not working. The tech ask me the problem and he did a diagnostic of the problem and made the repair expeditiously. The tech was very knowledgeable about repairing the stove, I must say it is working great. I will recommend Sears repair to friends and neighbor.

I I recently advised two of my friends to enroll their Home coverage, With CHOICE WARRANTY! This was because one friend had poor experience with his current provider and the other friend didn't have any warranty service coverage!??? A few years ago, I was exactly in a similar relationship with my former Warranty provider (poor service and high costs)... I made a change!!??

Unfair decision on replacing my refrigerator - Pictures from inside my refrigerator which for some reason the required bulb has burned a hole in top of refrigerator in which moisture can escape and cause problems. I am liver transplant patient and has to be very careful to bacteria. Inside moisture is escaping inside of refrigerator. I don’t want this to do damage to my immune system.

The gentleman from Cforce, llc came to fix the shower that was leaking. He called me before he was coming and he was on time. He explained what was wrong and what he needed to fix it. He was very professional.

People were very nice and helpful, did an excellent job repairing my toilets. Do not have order #. Just the claim # **. They knew what they have to do and did it in a timely manner. Were using masks and.

Great that we did come to an agreement on amount to replace my broken washer. What I wasn’t too happy about was amount of time to get repairman out to my house and then get part and then that part didn’t fix the washer. I was without that washer about 3 weeks. Then had to wait another few weeks to get check to help replace that washer. You are very good at response time to service request but then the issue comes into play when repairman can’t get to us for several day’s so by the time they get here we have been without a washer for a week. If they have to get a part then that drags out another week to 10 days.

Service tech was here on time. Was able to figure out the problem right away and ordered the needed part. Very friendly and professional. He called me later and said the part was ordered and should be in by Saturday and will call me to schedule to come back.

Excellent communication and execution Of tasks completed to fix the problem. Very professional and friendly. Quickly assessed problem, determined solution and completed work in A very effective and timely fashion. Appreciate very much his customer service and professionalism. Will definitely recommend to others Choice Warranty.

This is my first time using Choice Home Warranty. I am very please so far, the customer service is Great, the ease of placing my claim was done quickly and the cost of the service is affordable. My Technician came out at the promised time. Have not had the work done yet but will let you know when it's completed.

Five or six year warranty. It barely covers anything. I've had to fight the few times that I've used the warranty. This is a sham. The techs are great. The warranty the company horrible as always. Horrible because I have to keep fighting get things fixed when I've already paid for it.

Techs. were ahead of scheduled time and were professional. Would prefer to use same company in the future: EAST HEATING AND AIR. The Techs. were respectful for my lack of knowledge of the AC problems. They explain the issues to me in very easy language so I could understand the problem.

So far I have loved having my Choice Home Warranty. It helps keep from having large unexpected bills, the service is really good. Just overall a really good experience. I will continue to use Choice as my home warranty provider for the future...

Because of the virus you were having problems finding a provider that was willing to come into someone's home and I understand that. I told them I had a personal plumber who came out to the house and follow your rules. I will see how this goes.

We were very dissatisfied with the lack of compassion on your part as we had to keep calling you for service on our AC in the hottest week so far. It took 4 days of us calling you and the Techs to get service.

After finding a leak on the kitchen floor I called Home Warranty. It was a pipe in the wall that had the leak. It was fixed in a couple of hours we thought. Well the next day we had another leak, which the plumber said might happen. He is coming tomorrow to fix the second leak.

The technician was purely wonderful! Although scheduling was a touch confusing as I received multiple phone calls regarding my appointment from several people from the vendor. I was told in my initial call that it would have to be Monday. Then, I received a call the next day saying they could work me in on Friday. The tech came on Friday and was very knowledgeable and fixed the issue quickly. I proceeded to get four calls on Saturday and Sunday to confirm a follow up. This was not necessary per the technician.

I submitted a claim to have my ac looked at since it has been a week since it was working. So when someone finally came out it was 4 days after the claim was submitted. The tech said that something had went out on the ac and it should be back blowing cool. He advised me to close all the windows in the house. After doing so the ac still wasn’t blowing cool air. It’s still blowing the same hot air as it was before. I have contacted support but still haven’t heard anything back yet. The fact that you have to pay for the service call and the problem still isn’t fixed is a really big inconvenience.

Nothing is ever covered. I could have save the $1500 I spent on the warranty. Nothing can ever get fixed and I still have to pay the fee for service. That leaves me in the same position I was in before. I will never recommend you guys ever again.

I am very pleased with the service of my air conditioner. The service was quick and complete in a timely manner. The service provider was very pleasant to work with. I would highly recommend the service I received to everyone.

Took too long to replace the snap on waterline. Technician had to wait too long to get approval then had to go get the item needed came back and had to go back to the store because he need something else to go along with it. Had an extremely difficult time removing and replacing the water pipeline. He did a lot of pushing pulling. He also put his foot under the sink. Was not a good experience.

I have witnessed a great service for my service request from the start to finish. Lori who was my case manager provided excellent customer service. She emailed me her direct contact where I emailed her and left a voicemail. She returned my call the following day and completed the case without any issues. Keep up the good work.

Our realtor recommended Choice Home Warranty and I have to say everything he raved about was true. The company is very easy to work with and incredibly responsive. Our house has proven to have a few more surprises than we had expected and Choice has been there to help us with that. The technicians that service the calls have been very professional and knowledgeable. All in all, I would recommend Choice to everyone looking for a home warranty. Nice job!

After an initial slow start the service was excellent. The Tech sent from Al's Appliance repair was pleasant and certainly knew his business. He had to place an order for a part and came back to replace it as well as another potential problem with my machine. All in all if your washer has to crash it was good to know that Choice Home Warranty and Al's Appliance has my back! Thank YOU.

Phone line was breaking up bad but the representative didn't mind repeating herself many times. She was very patient. She made sure my contact info was updated being this was my first time calling. She also made sure I understood all details.

Under counter ice maker. Statesboro Appliance has sent techs out 3 times so far. They replace a part and leave with the unit running. Makes about 3 loads of ice and then starts grinding. They are coming back tomorrow. They don’t know for sure what the problem is but they continue to work on it. So we are being patient and will see what the end result is.

Had a great experience talking to Tony and finding out what the plan covers. He was not pushy but very informative. We signed up for the 3 year contract. Checked out other companies and CHW made us feel the most comfortable without any kind of hard sell.

Got here early, was quick and efficient. After being without air on the hottest day of the year at 115, it was a relief to have the air back on. WE hope it doesn't go out again, but if it does, we have our warranty to help us.

The technician you sent was fabulous..He was very efficient and completed the job in a timely fashion. He is a credit to your company. John was extremely courteous. He had to change the dimmer switch and he did so. I no longer am afraid to turn the fixture on...

Ralph ** was very knowledgeable and helpful and answered all my questions and concerns. I was referred to Choice Home Warranty by my real estate agent and will gladly recommend to anyone I know that would benefit from this program.

Mr. DJ examined the issue and submitted the claim but it was denied due to the incorrect installation of a water line. The line in question was inside the wall behind the bathroom vanity and wasn't visible. In short, the issue derived from work that had been done to the home prior to our acquiring it in 2005 and was not readily apparent. Reason for denial of the claim listed "improper installation" but there was no way of having known the condition of the water lines. Information provided at the time of purchasing the home simply listed pipes/plumbing had been newly installed.

Our ice maker stopped working so filed a claim and an appointment was made for a technician to come and do an assessment of the refrigerator ice maker in a reasonable time frame, which was great. The technician was very thorough in doing the assessment and was polite and knowledgeable answering our questions. It took two days for the claim to go through to accept fixing the ice maker and now awaiting to hear when the technician will return to fix the ice maker. To this point the service has been excellent.

Turns out my issue was due to my water pond pump. The Tech explained how everything worked and gave me tips for next time. I will you this information for next time and hopefully save myself the charge for the service fee.

Choice sent out two different electrical companies to my properties. One in Ga and one in La. My claims were denied. The company in Ga came out, looked at my light fixtures from the ground and gave a diagnosis improperly installed. He didn't use a ladder or take down any fixtures. The company in La. came out, took down the light fixture and test the wiring without the light switch being on. He said the light fixture needs to be replace but it's a wiring issue. When initially signing up for Choice Warranty I was told all electrical were covered. I'm giving Choice Warranty a F for services. You shouldn't wait three weeks for service just to be denied. I'm appealing the technician's decisions. Waiting for case manager's calls.

Nathan helped with my call to secure my 4 properties recently purchased! He got me a good deal! I’m happy with my other 2 properties with Choice Home Warranty since 2017! They get the job done with ease and for that, I’m grateful to now have all my rental properties covered with Choice Home Warranty.

I was 4-5 days w/o hot water then there was a 1-2 day discussion between the contractor and Choice Warranty as to what water heater to get. Seems CHW didn't want to replace the same water I had but wanted to put a cheaper one in which showed me that CHW was not honoring what they advertise which was to replace my heater with the same make as I had, but pushed to give me a cheaper brand and that was very disappointing and frustrating for everyone at our end. Had I not received a new AO Smith water heater plus all the aggravation the contractor and myself went thru, I was ready to cancel my contract with chw.

Upfront, CHW paid $190.00 of a $240.00 bill using my technician. That’s reasonable. CHW couldn’t find an A/C repair Tech to service my unit. CHW required my tech to submit a lengthy repair estimate online which delayed him. Overall I was very satisfied with the outcome.

Technician was great, he didn’t give up on my problem and found what the best course of action was. He is very knowledgeable and didn’t give up to the issue. He’s one of the best technicians that has helped me.

Keri **, our CHW contact, not only responded promptly and efficiently to our claim, but took the time to answer our many questions, and even loaned us her own personal window air conditioner to cool the house until the HVAC replacement could be made! No better service could ever be provided.

I pay 45.00 service charge at **. Why am I paying 65.00 at **? Have the charges increased. Please let me know what the service charge is for each location asap. My past experiences with Choice warranty have been very good and timely.

Repair water heater. Both service providers that showed up to help us out were knowledgable and courteous. They showed up clean, well dressed and ready to do the job. I would recommend this service company to anyone in need of plumbing help. If all their help meet this standard this company has a great future. THANK YOU J L.

I was not pleased with the service I had received on Friday July 10, 2020. The service company GK Mechanical, LLC. The gentleman that came showed my brother that our compressor was good. He hooked up his reading device. He stated it was good. My brother witnessed him take the wires apart and then he paused before putting the wires back. He stated he had to go get some new wires out the truck or he might have to go to Home Depot. Once he came back with a new compressor and wires he hesitated. My brother asked him, "Is everything okay." He stated yes. Once he starting putting the wires back I yelled out the window, "What are you doing? My lights are blinking." My brother witnessed him take out the new compressor and stuck the old one back in because at this point our light had gone out and my brother did go and hit the breaker and we only had partial lights in our home.

Stovetop. Came within 24 hours, call and let me know when he would be here. He came in, explain what was wrong and if it did it again to try this first and I recommend him to everybody. He was need and clean up after he got done.

Technician was efficient and very respectable. Explained the problem. If I ever had a problem with my air conditioning unit I would want this person to service it. Arrived in the window, he stated and wore PPE as required.

This was my first claim on anything covered by Choice and I was disappointed that it took five days from the initial filing of the claim to have someone show up to look at my system as it was in the nineties and very hot and humid without our air conditioner working properly. The gentlemen who were assigned to check out my system were limited in what they were able to do, and could only add refrigerant to my system as there was no input valve to allow for the addition of any sealant to help stop my system from losing more refrigerant down the road. I am hoping that the additional refrigerant will last through the warm summer and additional calls will not be necessary?

Called cust service on the 7th of July and told them my washer was broke down. They told me they would call a tech in this area to get it fixed. Would call me back and tell me when a tech would be here to fix the washing machine, well they did what they told me they were going to do, the tech was here within 6 hrs after I contacted Choice Warranty. 2 hrs after the tech arrived The machine was fixed. Very prompt company and very good service, would recommend to anyone.

The technician from Expert air and conditioning is really an expert. He came in on time, diagnosed accurately, fixed the problem precisely, and acted very professionally and kindly. I will definitely recommend your company to somebody else. Please inform me when the renewal time is due.

Philippe was professional and knowledgeable. He was knowledgeable and repaired my AC quickly so that I had cool air with 115° temperature outside. I would highly recommend him. The repair renewed my faith in Choice Home Warranty. I am a woman in my 80s living alone so very much appreciated the service.

Your George Foreman Choice H.W. Commercial on Fox Business caused me to call July 14, 2020. I spoke to Choice H.W. Sales Rep. Miles. Miles was a very professional Choice H.W. Rep & I purchased. I may increase my Choice H.W. Coverage later in year 2020.

The professionalism from Mr. Luke ** exceeded all expectations. His demeanor counts as positive experience. This is one of many reason in continuing coverage with Choice Home Warranty. It is unusual to have someone to listen and address ALL of your concerns. Make sure he is made aware of this.

First I was told it would be up to 7 hours before I was notified about when and who would be dispatched to fix the problem. 18 hours later I call you all and asked about the info I was supposed to get. Then I was told it would be 24 hours before I got the the details. Later on I received a phone call saying the plumber would be out in two days. If this was a major plumbing problem I would have had a problem.

Joey of Arizona Climate Control Arrived early. Explained procedures. Explained options. Very professional and personable as we both know home warranty companies do not have the interest of the homeowners as their number one priority. But only to seek the cheapest way, not the best way to remedy the issue.

Very professional, thorough and efficient experience with getting coverage. This Company is rated very high which is why we researched Choice. We chose them because of comprehensive coverage, cost and customer service ratings.

The company that was sent out was GREAT. They were VERY courteous towards me. And they did not mind my Autistic children. They explained everything that was wrong and not wrong with the ductwork. They explained what would and would not be covered. And made sure I understood.

The technician Abdel did a great job. He came 2 days early and fixed the AC unit and waited to confirm that the temperature was dropping inside the house before he left the premises. Abdel took his time and actually waited for us to get there so he could get started. He asked questions and talked to us during the process so we knew what he was fixing.

Technician was professional and prompt with service. Explained everything thoroughly. Problem was resolved in a timely fashion. I would recommend JR plumbing. Anibal the technician. Overall an excellent experience and would recommend using them for the warranty company. Cleaned up after fixing problem. Gave advice on how to make new disposal last.

The claim was completed quickly. The only problem I had was the first contractor failed to show up when schedule and it took a little bit of time to get it assigned to someone else. The second contractor was quick and made time to fit us into his schedule. The ac was repaired and we just had to pay our service fee.

My unit broke down. I am a old woman with health conditions and this company broth help pay forgot replace unit. They left me with no help or air in 100 plus heat. I hate this company. Yes my unit may have been old, but how many people change air condition every few year.

Water heater gas leak. Very courteous, answered all my questions, communicated when he would arrive and he will call back to schedule part replacement after ordering to schedule installation. I would recommend Matt to a friend. He explained in detail what needed to be done and why he would have to order part and the time it would take to get the part and then the installation of the part. Overall excellent communications.

Whereas we were not happy that the reason for our hose bib failure is not covered by the warranty company, we were very happy with the plumber that came out. He was very respectful and informative. I asked for his card in case we want to move forward with the repair. His price was very fair.

Updated on 07/30/2020: When my dishwasher stopped working, the technician said it was the Timer. I needed a new dishwasher. Choice Home Warranty offered $179 to replace it. After some discussion I agreed on $300. I knew it wasn't enough however, their fair way of offering help is to offer very little. I had to go and find another dishwasher, and pay the difference. I had to pay for the parts, and the delivery. Installation was not included and I had to find someone to install it. I don't call this company a helpful hand. They want their money but doesn't want to treat the customer fair. The CHW, I got what I paid for. Cheap.

ECO heating and cooling employee was friendly and explained the issue. I would recommend this company to friends and family. They even came ahead of schedule. Our AC is working great now, just in time for the heat that is arriving this week.

From The time I called your company to report my problem it took 13 days to get the repair done. Now I realize there are a couple of weekend dates in there but it seems like an awfully long time to get parts ordered and scheduled for the repair. The repair Has been done to my satisfaction and the technician did a good job. It just seemed like an awfully long time to have to go without a refrigerator.

Thorough Job! Explained in detail what was done, no rushing, took my questions and gave complete answers. Was courteous, work done in a timely manner. Have had a great experience with this particular job! Prayerfully every experience will be as great as this one was!

Started claim around 6 am and unit was fixed by 3 pm. Excellent service air conditioner stopped working in Sunday and turned in claim first thing Monday. Got an immediate reply and technician was dispatched by noon.

We had the best experience with the Des Moines heating and cooling technician. He came out very quickly and was very polite and knowledgeable and got the issue fixed on the first visit with no issues. Would definitely recommend to everyone.

Updated on 7/20/2020: They never call or write an email with real response. Just dry company email. I canceled my account and they are still taking money from my checking account!! Called twice. Sent two email also. I have been on the phone today for over 45 minutes. Still no one to talk to.

Choice Home Warranty say what they mean and mean what they say!! Excellent company to do business with, great customer service. Placed our order on Sunday 7-12-20, Rep from Island Breeze AC arrived the next day 7-13-20 and solved our AC problem. Glad we are a member of Choice Home Warranty!

Tech was excellent installing fan. Tech noticed I had an AC issue. Choice sent out 2 different companies. Still not resolved. Fan installer saw oil on the outside unit. Still having AC issue. Fan installer did his job. Current air issue has me dissatisfied with choice. My ac unit has been running 3 straight days and I will have a large utility bill.

Once I received the technician’s number and appt I contacted him to rearrange the time and he was pleasant and considerate. He understood why we needed it quicker than scheduled and we changed the time- no issues. He showed up earlier than expected, quickly assessed the issue and fixed them. I would hire him again.

Air Conditioner. The technician, Mr. **, was excellent. He located the problem immediately and fixed it. He was very pleasant, knowledgeable, and professional. We highly recommend him. We are very pleased with our first interaction with Choice from the time we reported our problem, through the various notifications from the office, to the technician that fixed the problem. Thank you.

I have had CHW for almost a year on a 10 year old house. In that time I have had issues with my heating system and washing machine. CHW has great response time for local service companies who do the work. However, big limits on what parts they will cover. I had no heat in the coldest part of winter in NY and they wouldn't cover the $750 part that is essential for the unit to function. My high end washing machine needs new parts that are too expensive, so they offer a buy out. The $ amount offered is about half of what is needed to buy cheapest washer at Home Depot. Pros: They get a service provider. Service call is discounted. Cons: Final bill per call is unknown due to limits. Maybe my expectations were too high but I do NOT recommend.

Garage door. Takes way too long for them to find a technician. (2 weeks) Once a technician completes the work, Choice Warranty hasn't even covered the costs. After reading into the contract, it appears there are a lot of exclusion to the coverage.

Maytag washer Started leaking water all over the floor. I called. They got back with me right away. Come out. Was able to fix it and I was back in business. I’ve had other Home Warranties and they are so lousy. Their service. Their repair time. And when they come out they say, "Oh we don’t cover that particular item" or "We don’t cover this or that" and you're left holding the bag so thank you again. Tim **

They had someone out on a Sunday which was wonderful and waaayyy better than my last warranty company would have handled it. I didn’t have to keep checking up on my claim status, and they sent such a nice vendor.

I called to terminate an existing policy on our previous home that we sold 2 weeks ago. The sales rep then begin to push me to a new offer for our new home purchase that we do not even own yet. I repeatedly asked if our existing policy could be cancelled first. The sales rep said he would cancel the existing policy, "No Problem". He then went on trying to sell me on special rates for a policy on our new home. After hearing the sales rep out, I asked if I could think about it and then proceeded to say goodbye. Looking at my bank statement minutes later, I have a new charge and new policy in my email inbox. I did not consent to moving forward with the new policy. Our existing policy on our previous home is still showing as active as well. This is borderline illegal as I didn't even provide the sales rep with my CC information.

Reported broken the end of June. The part came in last week. I was sent an email from Choice that the work would be completed on the 10th of July. Waited all day. No repairmen. When I call they said it will be 24th of July to complete my repair. This is a poor time frame to have to wait almost a month.

I called regarding a commode blockage due to an accident. My husband dropped his glasses in the commode. BY ACCIDENT! When he reached for them he dropped something from his shirt pocket as he flushed. He salvaged the glasses but not the item. I feel it is very unfair that it became a non-covered event as it was an accident AND we were honest about it. We did not try to lie about it.

This representative was so professional and knowledgeable. It was unreal. The rep had an awesome attitude, showed up on time, worker quickly/thorough, and clean the area extremely well when finishing the work. I was overall pleased with the way the company handled everything.

We misunderstood the Choice. We attempted to make the change by calling and customer care hung up in the middle of conversation 4 times. We do not want to do business with a company with such horrible customer service. I will definitely be publishing this experience on every social media and rating site I can locate. And to think we were attempting to sign up for the 3 yr plan.

We have now dealt with Choice Home Warranty twice. The first time was for our air conditioner and they could not have someone come out immediately due to Covid, which we completely understand. They allowed us to find someone in the area and to receive our money back. We never received our money back and they argue with my husband about it for about 45 minutes every time about how we needed to submit pictures and then have the guy come back another day once they approved everything. It was 90 plus degrees out and we had already waited 5 days for them to attempt to find someone.

If you are thinking of going with Choice Home Warranty - DONT!! Not a good choice!! DONT FALL INTO THIS TRAP!! If you are thinking of going with Choice Home Warranty - DONT!! Our claim has been reassigned twice and we have been without a refrigerator for a week, client service is below standard. They will trick you into renewing your contract for another year with a “sweet” deal of 1month free and no call out fee for the pending claim. Their customer service is appalling to say the least, we’ve had two technicians confirm that our Refrigerator is not worth the repair and yet again our claim has been reassigned to another technician, I guess they will do this until they find an answer they like because they do not want to replace it. We have tried to escalate this and they don’t seem to worry or care about our concerns. Don’t fall into the same trap!

Great Company Home Insurance!! Great value and great coverage!!!! The technician that came to our house was very professional and knowledge on his job!!!! The communications between Choice and the company was super!!!! I will recommend this company to everyone that needs insurance!!! The price is great.

A little hiccup with this repair to my Hvac sys, it quit working on a weekend and CHW had difficulty getting me help and I opted to find someone on my own who came in an hour and made repair. I have submitted their bill for reimbursement. I don’t expect any issues since CHW has been fair with other claims and I would recommend them.

Garage Door Opener. The prompt response to my request for repairs and sending out a very professional company. The ease of using the site to schedule the request for repairs is awesome. The processing of the request for the approval of the repair was very quick as well.

Had submitted a order for repair for one and I had to red submit a order for two units. He was able to get the company to service two units without costing me as the customer for an error. The rep listened to my concerns and addressed them in a timely manner. The temp in my home was 89. He had sympathy. Thanks, Dee

Called CHW on 7/7 & Laszlos Plumbing was called by CHW & appt was set by CHW for 7/9 between 7a-11a. Laszlos was at my home before 11A. Diagnosed problem in less than 10 min. It was the disposal, he had one with him & was done in less an hour. EXCELLENT to both CHW & Lazlos. I have recommended CHW & she signed up with you about 1 month ago. I forgot to tell her to mention my name for referral, Her name is Diane ** & lives in Glendale, AZ. If possible would like 1 free month. Having this service gives me peace of mind, just call CHW & it's taken care of in a reasonable time. Don't change your procedures.

Washing machine issue. The young app tech was early (but he called me to confirm it was ok) and was friendly and fast. Diagnosed my problem and fixed it quickly. He had his own tools and cleaned up behind himself. He was very knowledgeable and pleasant.

Very quick response. Techs were scheduled immediately. All repairs to be completed with a week. What more could you ask for? Also, ask if one tech could address (2) problems, bathroom and dishwasher to save on the deductible and yes, that was arranged.

The 1s time I called it wasn’t a good experience. I tried to explain I was checking prices and after a couple of sentences the man on the other end said, "I’m not wasting my breath on you anymore." I decided to give you another try and this time it was a better experience. The third time I called and got a good price quote I decided to go with Choice.

Ron was great. After have 2-10 warranty for several years and multiple properties, I decided to give Choice a call. Talked with Ron for about 15 min and pulled the switch. Thanks, Ron, and I look forward to the next 6 years of safe sleeping knowing I am covered.

The website did not tell you the rates per year. I made the call to the number provided. I reached a gentleman named Nathan. After asking a few good questions to me, he provided the best option for me. I am 60 yrs old, have just bought my first home. I appreciate his knowledge and the options he gave me.

Leslie has failed to contact me. I'm losing patience and soon will involve my attorney. Why was I promised to be contacted. I've called 3x and email her. I have documents to conclude that the work was done after a diagnosis was given.

I was very pleased with the professionalism of Jordan & he was so helpful in getting me the best deal. I would refer to Jordan definitely. And I looked up your company’s rating & you were at the top of the ratings with 8.7% response. I was very pleased to see that.

Toilet issues. Aleksander showed up at the appointed time (after letting me know how close he was 45 minutes prior to appointment). He diagnosed the situation quickly, performed the fixes necessary, and advised me of my options going forward. I would highly recommend him to anyone looking for service to bathrooms, plumbing, etc.

Ten minutes after submitting a service request CHW scheduled my appointment. Within another 10 minutes the service rep called me personally to discuss the electrical issue in more detail. And, this was on a SUNDAY! He confirmed the appointment and let me know what to expect when he arrived.

My AC broke down on Friday night into Saturday morning. I called CHW and started a claim and mentioned I had little kids and the temps in the house were climbing. At 1pm Saturday I had not received a technician assigned to my claim. I reported that the house temps were nearing 100 degrees. I finally received an email stating an A/C company had picked my claim at 5:38 pm. The company gave me an appointment for Monday the next week. I explained to CHW that we can not survive the heat for 3 days and if I could call and get an A/C technician and claim a refund later.

Francis was absolutely FANTASTIC! He was patient and kind with me asking so many questions. Customer Service is something that sometimes gets overlooked but he did an excellent job! He placed me on hold several times to make sure that he got me the best price for what I needed.

Happy to have made the switch! They answered the phone right away, customer service rep was pleasant, had great coverage options (even for roof leaks), along with great prices. I would highly recommend so far. I hope the front end is as great as the back end come time.