Choice Home Warranty Reviews

The technician was knowledgeable and professional. I think it was sad that as t I had to wait so long for someone to come and being a senior citizen makes it difficult to get these type of things completed that is why my daughter got this program for me. Your company should be replacing the parts for us.

After 2 months, 3 visits, hundreds of dollars of destroyed food and Thanksgiving Holiday approaching I still do not have a working fridge. Forced to buy new fridge. Why am I paying for coverage when I still ended up paying out of my pocket??

My first experience with Choice was not a good one at all. However I decided to give another try when my freezer was not working properly. I am very pleased with the efficiency of how quickly someone was called, of the technician, and the decision made by Choice. I only wish I could get my money sooner. But to know I am getting it at least allows me to order a new one.

The technician was very good I highly recommend him but I do not recommend Choice to anyone. You look for any way not to approve a claim if it’s not for appliances so I will never get you again. I’m going to AHS next for all three houses mine, my kid's and parent's houses.

I can't boast about Choice Home War. more. They have been GREAT! And the company they sent over for my repair are above and beyond. Keep telling my friends they HAVE to get it. Jim at Rooter King was down to earth but professional.

Plumber had to break through wall (drywall) to find and repair leak in pipe. Stated he does not repair wall as part of this repair but we had to call CHOICE and submit a separate claim for someone to come out and patch wall under kitchen sink where leak was repaired.

The tech, once assigned, was great. However, prior to that Sears A&E was assigned. It took over 2 weeks for the apt. Then 15 minutes before a 4 hour window ended they cancelled. They were not able to reschedule for another 10 days and that was not acceptable.

I called as our my garbage disposal making loud noises and the next day Amazing Grace plumbing Oliver and Luke were here to fix the problem. They were prompt, courteous and professional. And took care of the problem with my garbage disposal. Great company!

The tech was there between the time frame, and did a good job, but if this review was about Choice home warranty don't use this company. Tech made sure there was no mess when he was done and explained everything to me.

Very poor company. I’ve had an outstanding claim for six months. My stovetop burner didn’t work. They came in April and approved for it to get fixed. He didn’t have the part on his truck so drove to get it from the store. They didn’t have it so he ordered it for six months. They have been going back-and-forth with me telling me it’s already been installed and then, "Oh I’m sorry it’s sitting in our office, we didn’t know who it belong to." And now they refused to put it in saying it’s been over 30 days.

It took three days to find a service agent, but when found and responded he did a good job. Replace the entire faucet and valve though it did take two visits. He scheduled the second visit. I did not have to call back.

Call John November 16th to file a claim. They tell me that the person can't get out until the 4 days later. I call the company. Ask them to schedule if they could do it. Earlier they agreed to. They come out. Take all kinds of pictures. Take the day off so I could be here for that. And you guys don't tell me that you will not accept her pictures. But you need to have another company come out but never tell me that company. I see the email. I call them about it. They say that it is a error on your company's part and so then we canceled that appointment. Now I find out that you guys do need them to come out which now they can't get out until the 24th. So now I'm waiting to be waiting close to a month. They say before I can get a hot water heater. This is unacceptable. I will be giving you bad reviews on everything I possibly can.

I liked the prompt attention given by the salesman and was in agreement with the price, because my husband and I are retirees on fixed incomes. I was only disappointed in not given the plan I was set up with and had to call back to the company to make sure that I was paying for the best plan for the services we need, and truly hope that it’s truthful on what they will service for us when we call a claim in and not be told it’s not covered when the technician arrives. Honesty is a very key factor to us.

We recently had a claim for our furnace. CHOICE connected us with a qualified heating and cooling company, Magic Mike's Heating and Cooling. The technicians were very qualified, professional, efficient and friendly. I highly recommend them and plan to use their company in the future for routine maintenance.

Your sales representative was phenomenal. Made sure I understood what I was getting and adamant so I could get the best deal. While I didn't take the additional offers, I think he should be commended for making the effort and remaining professional during the entire call. Give him a raise...

I have been working to try and unplug a clog system with the help of neighbors and Friends... We had not been totally successful. I called to his home warranty as I should have read out the gate. Spoke to a gentleman named Gio.. Forgive me if that's not the proper spelling. This gentleman read my contract reassuring me that they could get me a certified plumber that could help unplug my problem...THANK YOU!!

I was very upset that my heater was not fixed due to the warranty not covering the problem. I'm going through a difficult time with myself having the only income as my husband is out of work due to colon cancer. I feel like since I've been with your company for several years and make monthly payments but very seldom make a work claim that my heater should of been fixed.

We have a major leak here. It's like a full open faucet. 2 hours and no one has called about coming and status is “we are working on it”. Other times we made a claim, it took 15 minutes for a call back. Generally I'm happy with them, but today is different!

The person did a wonderful job, had good communication and was timely. He was knowledgeable and aware of concerns I would have about destroying tile to access the repair--he provided and showed a good variety of solutions. He was able to respond to each question I raised. Thanks.

Choice helped with my home problem, made the process easy. The reporting system is real easy and the customer service is Top Notch. Case Manager Shauntal was very helpful and professional with my home issue, that got corrected in a very timely manner.

I put in a claim because my washing machine was leaking. Technician Antonio was very professional and was able to diagnose the problem fairly quickly. He was able to answer all of our questions and assist us in the next phase of the process.

I called several heating places & finally found one in my area that accepted Choice. Nobel Men Heating repair was fast! Very professional, was happy to answer all our questions, and showed us what had happened. & to save time in the future if the part in question failed again he took a photo of part & number so he could order it instead of making a second trip out just to do the same. (This is forward thinking), & we as customers greatly appreciate this added step & convenience. I have already recommended Nobel Men to another & will continue to do so in the future.

I made a call to Choice Home Warranty to submit a claim for my stubborn garage door. I received an immediate claims #. The next email I received was about the appointment I had with a garage door tech. The very next day Cardinal Door arrived and fixed my garage door. I am completely satisfied at the work he did and Choice Home Warranty.

Called to ask a question about what was covered on an appliance and was told that appliance is now "not covered" although I was just asking questions about whether specific items would be covered to file a claim.

Always appreciate how quickly my repairs are taken care of quickly. Made easy even when using the automated system to file my claim. Of the issues always start in the evening when everything is closed and first thing in the morning a company has already been dispatched to address the issue including all contact information for me to be able to talk to someone

I had a good experience with my dryer repair. The company called me within 24 hours. The repairman was very clean, polite and professional. He answered my questions. Had the parts in his truck to repair the dryer and was finished in under 1 hour. I was very pleased. Thank you. Mary Lee **

Date of original service was over a week, which was not acceptable. After three phone calls was able to get another within 4 days and this was great as I am a senior and could not get my car out of the garage. All in all was satisfied with service.

I made monthly payments for a plan that didn't even replace a broken toilet. No reason as to why. I filed an appeal and was told that I would hear back within 24 hours. It's now been over 48 and still no word. I should have listened to the reviews and ran the other direction.

The agent I talked with seemed to understand my needs and I felt good about committing to 3 years. Hopefully I won't need the service but if I do I feel like I will get great results. I'm looking forward to seeing the results.

Sears repaired microwave November 12, 2021. The technician Brian was very pleasant. He explained what was wrong and what was needed to repair. He had part with him and it was fixed same day. First time using our Choice warranty. We were very satisfied.

The technician was on time, thorough, and explained everything well. He also fixed our dryer quickly and didn’t make a mess in our house! The warranty is worth it; just for the peace of mind. Something breaks, it’s just a click away. It’s stressful enough not having a refrigerator or dryer. They make this process easy.

I was given excellent service. Within 24 hours a technician came out to my home and told me what was the problem. He email his company. Now I’m waiting to be approved for new equipment. I was told I had to wait after my claim was submitted. Edgar the technician was very nice and informative.

We filed a claim for the first time, apparently, we were wrong on the terms and conditions but we feel you accepted the claim without telling us. What a disappointment. We now are told we have to pay an additional 275 dollars right at Christmas time. We didn't send this company, you did. We feel we trusted the wrong people.

Been 2 weeks and still no heat! Wish they had more technicians to speed up the process. But the tech they did send was very professional and knew his stuff. Just wish they could fix when they come out on 1st call instead of we will have to submit the repairs and then come back to repair or replace.

Was experiencing a bad leak in my bathtub. Plumbing Service was requested. The service was scheduled on time and was completed expertly. Was very well done. I was and am very pleased. I would be pleased to recommend this company.

Scheduled appt was 11am to 3pm. At 3pm received an email stating my appt was rescheduled for the following day. This was done via email. No one called us to verbally notify us appt was rescheduled. Or to even check to see if we'd be available the next day. I had made arrangements for someone to be there for first appt. I don't think it's very professional to book an appt with someone without getting verification that the customer will be available. I don't know who is responsible for this miscommunication-Choice or the Company that was supposed to come to my home. But someone should have called.

The plumber who came was very polite and professional. The most annoying thing of the whole experience is dealing with CHOICE. From the time contact you, it is 24 hours before there is an appointment, which is at least 24 hours away. By the time I call CHOICE, it is an emergency but I never feel like it is an emergency to CHOICE when it takes 2 days to get an appt. and then they don't show up. Two more days for another appt! At least the 2nd providers were prompt and efficient. Make them your FIRST call!

The agent who answered the phone was very professional, very friendly and fast. She’s very polite and took the time to listen. Best customer service experience I’ve had. I voiced out my concern about my heating issue and she really listened.

First, customer service was VERY poor. The dryer repair costs were not reasonable, so Choice determined a replacement was better. That's fine. BUT...they offered just over half of what it would cost to replace it. When I indicated that wasn't sufficient, I received an email from a claims rep. BUT...they didn't respond to my emails. I finally called the 800 number and reached my rep. BUT...she essentially said "tough luck." They based their offer on PRE-covid WHOLESALE pricing, and were unwilling to make any adjustments. Why should I pay full price for service that only covers about 60%? Why should I continue doing business with a company that really doesn't care about customer service, or what is reasonable on claims?

I submitted my claim on Monday morning and had an email within a couple of hours with an appointment for a repair tech to come to assess the issue the following day. A part had to be ordered so the repair had to wait several days. But the repair tech was polite and professional.

He’s a KEEPER! Because of him, I cancelled with AHS and went with you. Ironically, I was speaking to another person with your company when he called. I didn’t answer. I called the number back when I hung up and learned something completely different than the first person I spoke to. Please thank him, again for me. Also, you should advertise that you don’t send calls overseas. Everyone would go with you; just for that reason!

Gentlemen from ever ready came to fix our ice maker. Has to order a part. Very nice person. Any other product that has to be fixed I would like him to come. I called because my washing machine is leaking and he was kind enough to tell me to call it in because it needs a part.

Very polite, knows what he was doing, full of knowledge. I'm very happy for sending a experienced mechanics. By doing this experience I forgot being mad at you guys. At least you send a reliable, polite, experience technician. Maybe I recommend someone?? Do I get discount?

I have not had a bad experience with Choice Home Warranty until this visit. My electrical outlets burned out and had to be changed. The technician was in a very big hurry. He identified the problem and asked me if I would mind if he put a gray outlet in instead of a white. I said yes I do because the rest of my house has white. He put in a dead white outlet and left. He had to have known it was not going to work because he also left his outlet tester plugged into my other outlet and I brought that to his attention while he was trying to leave with a manual from one of my appliances with him.

Timely, accurate and repaired the dishwasher and even cleaned under it for me while he had it pulled out. Gave me instructions on what to do if the problem failed to resolve. Highly recommend Peter for the next appliance repair.

Very easy to get the policy we needed. Cost was a factor in choosing Choice. The time taken to explain our needs and the agent's answer was quick and concise. We were very pleased with the experience and glad we joined Choice.

Malcolm was AWESOME. From the moment he picked up the phone to the end of the conversation, he was professional and courteous. He helped me get full coverage on everything in and around my home and made it work with my budget. I am so grateful and now feel safe and happy knowing that when something happened, we are covered.. Great job Malcolm.

Received email stating technician would arrive between 7AM & 11AM. At 11:30 I called to determine why appointment not kept. Told never morning appointments; tech would arrive between 5 & 7 PM which he did. Rearranged my day for morning appointment and had to rearrange again for afternoon appointment. PROBLEM!!! Choice didn't take time to confirm appointment or notify me their customer. Very inconvenient; lost almost an entire day needlessly. No way to treat a customer!!!

It was a small fix solution and the repairman was on time and gave me hints on maintaining my washer that is over 20 years old. The repairman also offer another service to do maintenance on my dryer for $80. I did not have the funds in my budget to get the service. He explained that the warranty does not provide maintenance on appliances.

Washer, the best long term solution is to replace. CHW was very prompt on options of replace or funds in form of a gift card @ Lowe's to buy our own. We chose Gift card. We are so pleased with the promptness. We love our CHW policy. Thanks.

Other than the fact it took awhile to find a technician to service my fridge, the experience was very good. The technician (Otis) was friendly, courteous, knowledgeable and efficient. I would definitely recommend him again.

It is too complicated system and the answering machine makes the process more difficult over the phone. In the application one has no experience in technical words that are used in repairs and it is difficult to submit the claim.

Control board detached itself from module and had to be reattached.. The technician was very experienced and he knew exactly what the problem was plus he ran some Diagnostics to make sure that everything else was working proper. Once he completed the Diagnostics he did some cleanup where he worked and we were good to go.

I initiated my claim at 9:00am, I received a call from the technician at 10:00 am and he was at my house and competed the job by 2:00pm. The technician, Jon ** of Lighthouse Electric was knowledgeable and efficient! I am very happy with this claim.

The claim I put in was handled very professionally. I was treated with respect when I called to make my claim. My claim was handled quickly and the item I needed replaced was fixed with in a short period of time. I would recommend choice home warranty to my friends and family.

I submitted a claim online, within minutes I had an appointment with a repair company that came out the next day and handled the issue. Now that's what I call Customer service done right!! Thank you Home Warranty team for a great job done!

Very thorough. Explained what was wrong and how it had to be fixed. Levi sought out the problem and tried his best to resolve it in a prompt manner. He took his time and made us feel that the situation will be taken care of.

The rubber boot on our front-loading washer started leaking water. The second time this has happened in 2 years. The serviceman said the part has to be ordered and there is a 2 week delivery time. The last time this happened the repair guy had an extra rubber boot in his truck. Oh well, such are the times we're living in.

The plumber was very knowledgeable and quick on determining the problem and explained why the garbage disposal was not working as designed. He also quickly installed the new device and explained to me what actions I could take to prevent this issue from happening again. Great job and Great service.

I reached out to Choice Home Warranty on Saturday and my heat was back on my Wednesday! Awesome service. The entire process was seamless and I was kept informed throughout. I recommend Choice Home Warranty for peace of mind. Great job, guys!

On Nov. 6th, 2021 came, he looked at our heat system and said he did not know how to adjust our system. But, the first thing he wanted was to be paid. I asked him for a receipt and he said he doesn't write receipts, but will Email me one when when he gets home. I'm still waiting. To me, Mr. William ** was not a good Tech. He spent less than 30 minutes here. He said he would recommend having my coils cleaned. So far, Mr. ** hasn't sent me a receipt or you all a recommendation for repairs. The second Tech. you sent out was very professional, Checked out our heater, found the problem, fixed it. I would HIGHLY RECOMMEND MBM Heat & Air Service. Mike was VERY PROFESSIONAL, COURTEOUS, & KNEW WHAT HE WAS DOING. I would not recommend Mr. ** to anyone, BUT I WOULD HIGHLY RECOMMEND MIKE.

I've lived in my home for 22 years and the technician that was sent to my house yesterday, November 17th to evaluate the problem I am having with my heating system is the best technician I've had yet in all these years. He really knew what the problem was and proceeded to repair it. He did not dance around the problem and tell me that I needed a new system as I've been falsely told before. He is truly an asset to the Bennett and Sons Company. I would highly recommend him to anyone who needs an air conditioning/heating technician.

Tech was very courteous and took the time to explain options and everything he was doing to repair our leak. We had some outside hose bib work that was extra and also was completed efficiently and economically. Good job! I would recommend him to anyone. Choice Warranty took care of our problem in a very timely manner.

Had to purchase new water heater because this insurance would not cover it. Listed as major appliance on policy but would not cover tank. So what does it cover? Didn't help out one bit. Not very satisfied with this company.

The Technician was great, talked me thru everything he did and how to take care of it in the future. Technician was on time and cleaned up his mess, messed, very knowledgeable. I will recommend him to anyone with any Appliance problems.

Problem with ice maker. The repairman done a complete check to find the problem with accuracy and ordered a new ice maker. I am very please with the Choice Home Warranty and the repairman. He was very kind.

Technician contacted me prior to arrival, which was greatly appreciated. Listened to complaint and checked oven, retrieved part from truck and repaired appliance quickly and professionally. Technician was pleasant and knowledgeable with the troubleshooting of the appliance. Pleased with the quality of this Technician and his service.

He was in a rush, quickly get to the problem, and quickly left with $60.00, he could have cleaned the hose if that was a problem, but he told me to clean the exhaust, now I have to buy a new one, the exhaust is broken.

I submitted claim online, was instructed to call the 800 number. My call was met by a machine which made me go through the whole claim process I'd just done online, then told me I'd have to speak to an agent--which I was trying to do. The hold time was long and so I submitted a call back--which I never received. Instead I got an email that my claim was denied. Okay, fine, but why go through all that other? I never spoke to a living human and am not even sure a real person evaluated my claim. So no, it was not satisfying customer service to me.

My technician was amazing. He was thorough and polite. Your company decided they wanted a second opinion now I have to wait an additional 2 weeks for a brand new technician to come out. I find that to be not only ridiculous but completely unprofessional.

The technician, Wendell, is very professional, and clearly explains and details what appliance problems exist. Further, he makes repair suggestions and offers alternatives. He presents himself in a professional manner, while being helpful and accessible. We value his abilities and skill set.

I was a little disappointed because when I purchased this agreement Abram told me that you get guaranteed next day service. It has been four days. I understand I called on the weekend but it was still longer than I expected.

The hold time wasn't as long as I thought it would be. Choice Home Warranty answered all my questions to my satisfaction before setting up the claim. Choice Home Warranty walked me through the process so I would know what to expect. The technician contacted me the next day.

Very quick and professional. Followed instruction. Came on time and left 10 minutes after replacing a part. Accommodated my request for no contact because of my health condition. Very pleased with the service and the company. Thank you for the service.

CSR need to be trained to better communicate with customers. Most of CSR reps has thick accents and do not understand English and it make it hard to communicate. I had to speak to around four CSR reps to get an answer. One of the reps kept reading a script because she was unable to answer. She wasn't informed on company policy.

This was the first time using Choice since signing up. It was a great response, service, and repair person. Yes would recommend Choice to my friends and family. The repair person went over and above what was expected. Great work!!

The gentleman that was doing the work was very professional. Still waiting for the part to come in so the job can be completed. Other than that I am very pleased with the process and would highly recommend this company to anyone.

I was made to call 3x to repair the dryer. Each time it was repaired to have something else to happen, each time paying a fee, and then begin offered an amount that won't replace the unit. I must wait another 30 days for settlement????

Your website is not user friendly to submit claims, it took 5 tries, there is no save icon when back pages, everything is lost!! I have yet to rectify with your company nor the heating company. By the way, the technician is not the biller nor the price assigned. I have tried several ways to send the invoice, it's not acceptable. Will someone please call the heating company to obtain the information. You staff is great to keep referring to the website to fill out the forms specifically. No one is willing to help!! Call the company please!! They charge per job, that is how they operate!! I do not know how else to go about this if no one is willing to help me get heat into my home!!

Answered all questions automated questioner asked, at end of questions no action that Choice Home Warranty will take was conveyed to me. Seems to me that I filed a claim and don’t know what will happen, pretty poor info for me.

Sean was very helpful and clear on what the warranty covers, and gave me a good price with suggestions on options. Service charges are very reasonable. Warranty plan is very extensive and covers all our needs. Very noisy background on calls.

I was calling around checking on prices. Once I filled out a form online, I was inundated with phone calls both at work and on my cell phone while I was at work. It was embarrassing how many times your company called.

Very very good service and in time. My refrigerator was not working and Sears serviceman came and fixed it. He was very professional and did an excellent work. Thank you.Thank you. Thank you. I would recommend Choice warranty to all my friend.

Both guys were nice and very polite and well mannered and they knew what they were doing and a very good job and explained everything what to do and how they would do it. Thank you very much and took care of business very well.

Yes very happy with picking Choice over the other competitors. The staff here is very concerned with the problem that occurred at your household and take all the information. Tells you a technician will follow up with a time to see you. They gave me my confirmation number. Very friendly and courteous. Thank you choice.

TJ arrived at my place during the time I asked. He was very professional while there. I asked for a certain time and he accommodated it. I was pleased with TJ's service and the fact that he checked things twice before he left. I appreciate the friendliness of the the office personnel also. They were all kind and courteous.

My stove was not working very well, a technician came to fix it, but He recommend to replace for a new stove, because the oven was wrong. Choice proposal for a new one was $338, but when I talked with a case Manager, she understood to me about the model of the stove and increase to $669. Very well attention of the customer representative.

The duo that showed up around noon indicated they were waiting for a call from us before responding. CHW indicated a window of 7:00 am-11:00 am to us so I didn't think we had to call for the OK. The two techs did a good job once they arrived. Just seems there was a slight communication problem on confirmation.

Very happy and excited with this company, fixed our problem in a professional manner. Very happy with your Company as well. I never expected this kind of great service having dealt with Home warranty Companies before. You are the best!

The Tech that came out to service my Master Tub, I'm so please with his work, he fixed the problem, where the other warranty company I had told me something totally different that needed to be done, thank you Choice Warranty, I'm enjoying my bathtub now thanks to you.

I was very pleased with both of the techs. They made everything understandable, and were very friendly. Would highly recommend them. They made it very clear they worked for us. I have already recommended them to a friend. My husband is hard of hearing and they spoke up so he could also hear.

You determined that condenser failure for my refrigerator was not normal wear and tear. That is **. What else could it be? That appears to be fancy way of not doing what needs to be done. Have a great day!

T8 is Awesome! Very knowledgeable and they let you know what they doing. They explained to us what the problem is and how it can be corrected. They clean up after they finished the job. I would recommend them to a friend anytime.

Problem with washer - tech arrived on time evaluated problem - informed me the problem - sent message to Choice - they approved - he ordered parts - everything went smooth - Choice kept me informed of everything - I would strongly (which I have done) recommended Choice programs to others. Thanks for being so informative.

Tech was extremely knowledgeable about problem and had it repaired in minutes. He explained what he did and how to do it myself should the same problem come up again. The problem was my water line was frozen. Using hot water squirted into the water dispenser thawed the ice blockage and allowed water to flow again.

The technician was very cordial and assessed the problem in a very precise and efficient manner. He ordered 2 parts for the repair and I await his return when they are obtained. The dishwasher has been a very crucial part of the downstairs kitchen and its repair is needed before the upcoming holidays.

Serviceman was excellent. A relatively simple "repair," but he took the time to explain everything, and offered good advice on WHAT to do - and what NOT to do - to ensure best performance, AND how to actually fix and adjust the settings ourselves. VERY patient and wanted to be absolutely sure that we understood what needed to be done and how to best maintain. J&L Plumbing was superb. Would HIGHLY recommend.

Hot water heater was not working. Called Choice, they set up an appointment for someone to come by and look at my hot water heater. Clockwise Plumbing came out. They were very professional and was able to resolve the issue quickly.

I had my oven repaired. The repair person was polite, very thorough and open to explaining and answering questions. So glad I have this Warranty so I get great service at a fixed cost. I would definitely recommend Choice Home Warranty.

As a recent Choice customer, I was very surprised by how much I had to pay out of pocket when a Choice contractor installed a new water heater. I didn't think he did any work that went beyond standard installation to justify my out of pocket "non-covered costs" of $455! Choice was quick to support, so thank you. The contractor was very friendly and professional, and I appreciated that he was able to install it quickly. But my out of pocket costs were way too high for what appeared to be a standard installation of a water heater.

I felt that the technical expert knew what he was doing and gave great advice; he even offered a solution to help prevent damages in the future. However, I still feel like the issue is occurring and don't want to pay another service fee to have it looked at. Requesting the service online was easy and painless.

They saw a lot of dust in the back of refrigerator where the radiator is located. My refrigerator is old. Therefore there is a ton of dust built up. I was going to clean the area using a vacuum, so dust can be sucked up. They said radiator area is very delicate. I should not clean up. It requires a professional clean job. They told me it cost $50. They brought utility vacuum and blew off more than a decade old dust from the radiator area. Dust flew out all over the kitchen, breakfast area, and part of living room. Dust was fogged up whole area. They vacuumed bit of kitchen floor area but a decade old dust contaminated the counter tops, breakfast area, and living area as it flew off.

Cris from Sassanian Plumbing did a great job. He quickly diagnosed the issue. Put a temporary fix on it and was back the next day with the replacement hose. We would use him again in a heartbeat! We have him scheduled for a fix of our shower control valves.

I submitted an online claim and received service from Tier 1 Heating and Air, LLC. From my initial phone call from Michele ** to service Tech Charles **, we receive excellent service!! Prior to the the Tech arriving at my home I was on a video conference but the Tech went about his service, found the heating issue and fixed it. Thank you Choice Home Warranty and Tier 1 for your prompt and exceptional service!!

We have an antique light fixture that needed removal and replacement of a lightbulb that was stuck in the socket. Andrew took great care in fixing the lighting issue of this antique chandelier. We would call on him and Dewey's Electrical Services anytime.

They were unable to find a locksmith in my area but we’re able to let me do a reimbursement option so I could find my own tech. Customer service walked me through the process step by step and it was super simple and easy.

I was excited to find a home warranty that has good reviews and didn't seem like a waste of money. Then I tried to enroll and it was all wrong. I need coverage for my new home and I paid for a user using my card (which has the billing address of my current address) and now the coverage address shows as my old address. You cannot easily change the address. Well really I don't see that you can change it at all.

Microwave not repairable. Offered 191$ e-card for Lowe’s. Discussed with case manager Lydia ** that customers should not be limited to Lowe’s for their purchase due to limited choices and back orders everywhere. Was offered a check in lieu of e-card. Thought reimbursement was low since I had to purchase a new trim kit that was more than the microwave, plus installation charge is not offered.

I have been a customer of Choice for many years and have had great help from each and every person I’ve spoken with. The people that I have describe my problems to have been very helpful to me and it did not take very long for them to assign a technician to come out. I did ask for another claim on my refrigerator so that that could be done at the same time so I could save a little bit of money because I don’t have much. I have not received an answer for that yet. The dishwasher will be done tomorrow and I was hoping to get the refrigerator done as well. Thank you for all your help. Phyllis

My claim process was very easy and customer service was great. The representative was attentive and carefully listened to my issues and do her best to explain the entire process and forwarded my claim via email. Thank you very much.

After Florida Home came to my home for an annual HVAC check, they reported they found @$6000 in need of repair. I called Choice within a day. They sent “Love my AC”. What a blessing. He thoroughly inspected my unit and found l did not have what was reported by the other company. Furthermore he did find that I needed a charge and corrected it. He answered all my questions and explained everything to me. I would highly recommend Choice and Love my AC.

I called Choice Home Warranty about our Oven and they got right on it! I’m glad we signed up with them, I didn’t have to be without my oven for Thanksgiving! Thank you so much Choice Home Warranty. I’m Sooo thankful that I listen to my girlfriend Cynthia to sign up, she was right on!!!

Thank you For everything you have provided me and I really appreciate your Time with me and the presenter Todd was excellent explaining things in details for me. Hopefully we could come to a very working experience with this company and I want to thank you for.

So far I'm very pleased with the repair of my dishwasher thru Choice. Within a day of making a claim I was set up an appointment to my a diagnosis of the problem. A part has to be ordered and within a week my dishwasher is being fixed. I believe that is very good turn around.

I decided to switch to CHW after compare their Total Plan with two other companies. The agent I spoke with was professional and knowledgeable and went out of his way to win my business by offering discounts that saved me quite a bit of money over a three and a half years. The coverage is outstanding.

The garbage disposal is only 1/2 the size. Even the water doesn't go thru it as fast. The shower head was turn down. Claims state it was abused. Instead of defective. It sprays out of the side of the handle where the two pieces connect. There is no broken or missing parts. I clean the clue off the handle. I have pictures to show this if you want them. I placed glue on it so it didn't spray all over the ceiling. We needed to use it.

Great service, quick professional and as advertised. Co-pay only, 65$. It’s why we signed up for 5 years. It was a great relief to have this warranty, even on a relatively new home. It’s great to have peace of mind. Thank you.

Choice Warranty says, "If we can't repair it we will replace it." Good luck when you file a claim. They will do everything to avoid repairing or replacing without you dumping in more money. They act like they're doing you a favor when they will tell you they will cover a portion of the repairs. NOT acceptable when you have to dish out more money when you are already paying a premium for their services. It's all lip service and their appliance companies they send out will throw them under the bus about how they avoid paying claims. They don't deserve a 1 star rating...maybe 1/2 star. I still have an outstanding claim since June that has not been resolved.

They provide great customer service in a very timely manner. In addition they will send out only the best technician to investigate your service concerns and repair them as needed. I left this company because someone informed me that another company was better to only find out that it was not so. So I decided to return to a company that I know takes provides great service and takes pride in what they do.

The automatic questions part was enough to drive you up a wall but I persevered. It doesn't ask the right questions for your problem. That's all. I am anxiously awaiting for a phone call for a serviceman to call so I don't lose all my food for the Thanksgiving meal.

The tech was great and polite, liked his attitude and work ethics. He explained clearly what the problem was, he said he would get to me as soon as the parts get and I appreciate his honesty and concern. Thank you

I’m not happy with Choice, not replacing part for part! This house was built in 1989 all original parts! So to try and give me a fan in my master bathroom without a light is crazy. How many people would go to a bathroom in the dark? It’s the only light in the bathroom! So for me having to pay to have it replaced is not right. I’d love for you to look into it.

I found out that Choice might not be able to help - I called another company. It's all good need to get this done - you are all the best and I thank you for a bunch of things over the years. Please be safe. SC

Claim was executed fast and efficiently. Zazkary arrived and found out what was wrong and temporarily fixed the problem then ordered a new part. He returned 3 days later and made a permanent fix. Now we have heat and problem solved. Thank You!

NZ plumbing was great, he called on a Sunday to tell us what time he would arrive on Monday morning, and he was even early. He was very professional and nice and finished the repair within 30 minutes.

I would rate zero if that was possible. I have never been treated as badly by any company the way I have been by Choice Home Warranty. The case managers I was assigned were unprofessional. I am cancelling my contract and looking for another Home Warranty company that would appreciate business and treat people with respect. I will never use this company again.

Description of what? The enrollment? If so, easy to enroll, gave some discounts, etc. If warranty is what has been represented with agent it should be a good policy... Have tried others and been disappointed... Wait and see how this one goes and if it is indeed what told.

Still without a microwave, which is a great in-convenience. Choice has not approved part. This 2nd disappointment with Choice. M6 neighbors who have American Warranty Company get automatic replacements, no waiting around. I hope my micro can be approved for parts & service as it matches all my other appliances.

Service technician seems knowledgeable, but I am not happy with Choice Warranty. Claim was entered on Tuesday, 11/9. Closest appointment for technician to come by was late Monday on 11/15 (originally was for 11/16). Now we wait for the replacement part for up to two weeks and then another appointment. You may be somewhat cost effective, but I’m not sure the long wait time for initial visit and follow up are worth it.

i raised claim 2 weeks ago, tech came promptly but updated that the part required to fix is no longer available. then my claim was approved for 329, which was upgraded to 1000 yesterday, this will help me buy the replacement for my wall oven ... Cheapest wall oven with convection is 3600 :-(

Once he got here he was ok, but. He was from Massachusetts and he really did not want to be here in Maine. Choice set one appointment and he claimed he did not get it. Then once he got here it appeared he didn't know how to repair our double ovens and told us it was the circuit board, but that's not what he told Choice. After that when Choice approved the repair it was very clear he did not want to do the repair. He kept trying to talk us into taking the money Choice would have spent on the repair and putting it towards a new double oven, which Choice did not offer. He talked about how hard it would be for him to get to the elements that needed repair, how heavy the double ovens were. It was very obvious that he did not want to repair the ovens.

The technician called to say he was running late and will arrive after the scheduled time. When he checked the dishwasher he stated that the remaining water come from suds dissolving. The solution was to use less soap (currently using Cascade with Dawn additive.) Also to run the dishwasher adding white vinegar to the rinse. This will cut the amount of soap in the drain. I've noticed the reduction in water left in the bottom after following his suggestion.

The technician was professional, courteous, and on time. The warranty company did not provide the accurate phone number for the tenant, but thankfully the technician reached out to me to verify the number. It's important to relay this information accurately. The technician did a great job in relaying information about the appliance diagnosis. It will need to be replaced and glad that Choice Warranty is providing that coverage

The technician was very professional about how he does his work. Explained everything he was doing so I understood what he was doing & going on with the furnace. I have already referred people about him & the company if they need work done on their furnace or a/c unit.

Our dishwasher stopped working. From email to a working dishwasher in less than a week! I am very pleased with the speed and ease in getting our repairs completed. I’ve worked with other companies before and it has never been so painless. So easy!

Our wireless garage door panel stopped working and we were unable to reprogram it to open and close our garage door. The Technician called us on our appointment date to notify us of his ETA and kept us informed up to his arrival. Once he arrived, he reprogrammed our wireless garage door panel within minutes. Code is working perfectly now.

I submitted a claim and within 30 minutes received an email with the service provider information. The service provider then emailed me an appointment time and date with the flexibility to change the appointment time and date. On said day and time, service provider came and fixed my A/C issue. Awesome customer service from Stay Cool heating and air! So glad I bought the Total Plan warranty. It's just 1 less worry in this busy life of ours!!

The filing of a claim was very easy. The response time was the best as it was filed on a weekend. The response repair service was a well know reliable company. As the part was not in stock for the dishwasher, we understood. As really parts are slow and hard to come by this day in age. I got a great deal on the 5 year plus 1 free added year package (pre paid). Transferable to another home or given to buyer of our home, if we ever sold. A+ happy so far.

I contacted Choice Home Warranty about my furnace issues. They had someone out the very next day. My furnace was fixed the next day. The company that came was excellent. Will highly recommend AAA Heating and Air Conditioning Inc. done a wonderful job fixing my fan in my furnace. Thank you.

Mr. ** with Williampower Electrical Services was very polite and knowledgeable and explained what my problem was and what caused the problem, and above all, he did not leave anything behind for me to have to clean up. A very nice and professional young man. I highly recommend him.

Just purchased a home and purchased Choice about two weeks before closing and representative tells me that I am not covered until 30 days after purchase. Never mentioned in the conversations with the company during the purchase or I would have choose another home warranty. Told me that I have to call someone in the morning to explain to me that I am not covered. Told me that they have to make sure all appliances are good; well that would be the same reason I purchased a home warranty. So he ends the call because I had a couple of choice words for him, and in the meantime I have water going on my floor and into my walls to the adjourning room. You know I could see if this was something that I brought into the house, but it came with the house. Thanks Choice for your evasive repair action.

I had no trouble in getting my appliances fixed. The technician was really helpful. The original manufacturer parts were replaced. The technician came at the time promised. He also found parts which failed and suggested exactly what needs to be done.

At the moment, I can not say much as the fridge tech person will arrive in a few hours. Two things seem to be malfunctioning; it is leaking and the fridge will not dispense water. We shall see what the tech person is able to do. However, I was happy that a tech person was dispatched within 24 hours.

The process was seamless. I sent the claim in. I received a call the same day even though it was Sunday. Dustin set up a time to assess the issue. He confirmed the claim. We scheduled a time the following week for the repair. It was done timely and properly. He was very polite and helpful.

The plumber came out to my home at a timely manner. He took the time to explain to me the issues with both of my bathrooms in which was appreciated. I would definitely recommend the warranty service to a friend.

The toilet in one of my bathrooms was constantly running. The plumber arrived on time and completed the work efficiently and quickly. At this time that toilet is running as it should be. The plumbers were friendly, courteous and experienced.

I sent problem email to CHW on Oct 27, 2021, frig and freezer Whirlpool. Not working. CHW sent email appointment for Nov 2nd, with APPLIANCEFIXITS.COM. I felt seven days was too long to wait for tech, talked with rep at CHW. Appointment cancelled by CHW. I waited 24 hours (give or take a few minutes) till next day, before I received another appointment. The next appointment was emailed to me for nov 11th, by A&E factory service or Sears. During the 24 hour period, I was waiting for another appointment, I received many emails from CHW to take a reimbursement and find my own technician.

Glad Choice Home Warranty agreed to replace our broken dishwasher, extremely unsatisfied with the $246 they will put towards a new one. Dishwashing units these days start five, six hundred dollars. Also will take a month just to get those funds!

This is my first time filing a appliance casualty with Choice. I did it online and was very happy with the ease of filing. The repair service response was well with reason and although the repair has not been completed yet since parts were required, have dealt with this repair service in the past, I feel that I will be happy with the outcome although it still remains to be repaired.

I filed a claim for a broken washing machine over a month ago and still have not had it repaired. The first repair company cancelled on me twice, the second one came out, determined the part they needed to fix it then didn’t show up or contact me when they were rescheduled to perform the repair. I feel that it is completely unacceptable to wait for a covered repair on a daily use appliance for over a month. I cannot recommend Choice Home Warranty, service has been unacceptable.