Choice Home Warranty Reviews

I would recommend not wasting your money with this company's home warranty plans. I too, thought this was going to be a nice thing to have for peace of mind. Let me walk you through what you really get with Choice Home Warranty. You will get some interesting "service" providers and very cheap parts. This is because choice home warranty has awful reimbursement rates they pay their contracted service providers.

Service tech was very professional, very honest, provide insights on how to use the a/c. He checked all components of the air unit, used all necessary equipment to ensure the best service provided. The company overall was very professional and was very helpful in a critical time.

Sam told me I didn't need the salesperson who emailed me and took over sale. Every time I told him to stop trying to sell add on he just kept going. I almost canceled the whole thing because of it. I now feel he stole sale from Michelle. I never want to speak with Sam again.

Bradly ** went above and beyond to find and fix the problem with our central A/C problem that was caused by our previous home warranty company. If we have any other problem with the a/c I would ask for Mr. ** to do the work.

Andre provided excellent customer service and good options. The only thing that would be helpful is to add additional billing options for customers looking to purchase but are unable to afford the full cost upfront. Other than that Andre was able to provide answers to all the questions I had and followed up right on time!

The person on the phone really worked with. Was very understanding of my questions and took time to explain. Was very happy with the price. And the time frame in which I had the option to pay the balance off.

Appliance and power repairs. I am taking a few minutes to tell you some things that need to change if you want to a remarkable company with excellent customer service and vendors. If you don't change any of the things I mention below, then you won't be excellent.

Plumbing issues. Identifying a repair source and dispatching them to our house has improved significantly over the past. It was identified and dispatched within one day versus the previous week, which helped us significantly. I was forced to hire direct twice before due to the urgency of the repair need and the lack of a response from Choice.

Water Heater. The final result was very good, but when I tried to file a claim over the phone, which I prefer, they took my phone number and were to call me back when my turn was up. After over two hours of waiting, I finally went online and filed the claim and then things were handled very effectively. You should not tell people that you will call back if you do not intend to do so.

My plumber was excellent! Friendly, incredible service, quick worker. And explained everything well. I will be recommending him to anybody who is in need of a plumber, and I have already recommended and referred my neighbor to Choice Home Warranty.

John ** had taken my call months ago and when I called him back he was still the same friendly, professional that had explained everything in detail to us. Your company not only sounds good, but our expectations are high compared with past home protections.

Thus far my experience with Choice Home Warranty has been incredibly positive and I have recommended them to friends and family. I had another home warranty company previously that failed to meet my standards. That is what prompted me to change companies and I’m so glad I did.

Technician was friendly and completed work quickly and satisfactorily. He and his assistant also answered my questions well. Issue turned out be very minor so they cleared it quickly. My level of dissatisfaction is around two things. 1> - Techs tracked a small, but noticeable amount of dried mud into my house and on floors and carpet. Boot/Shoe covers could have avoided that. 2> -Neither tech had any kind of Covid protection. Seems in this timeframe techs, entering people's homes, should have some level of protection for themselves and their customers. So though I was happy with the service call and outcome, I was not completely satisfied due to the issues I pointed out.

The plumbers corrected the issue the first time. Issue was caused by last homeowner intentionally doubling up wax seals, using 2 instead of 1, which caused toilet to malfunction.The plumbers came by on fairly short notice, were efficient and polite. Thank You!

Kyle has been so very helpful to contact me many times and help with pricing and setting up an account! I am looking forward to having the service and this will be my first business with Choice Home! So far I especially am pleased with how honest and open Kyle has been and how he has attempted in every way to explain how the system works!

Bella Family Air Solutions, out of White Plains New York, was our savior. Elton, was very good and educated in the world of the central air conditioning. I’m grateful for his expertise and professionalism. He made sure that our unit was working properly before he left and was very interested in making sure that all was well before he left.

The problem was resolved in a timely manner. The service provider was very professional and clean. Not always is the case and not always complete the job since they only focus on the visible part of the problem and not the overall problem.

Went online, left info, received return call from Cameron **, asked him to call back when my husband would be home. @6:05pm I saw it was Choice Home [thinking it was [Mike] Cameron. I told my husband it was Mike, he said ''Hey Mike'']. The person did not acknowledge he was not Mike [Cameron]. He proceeded to sell him the contract, I even asked to speak to him, I too said ''Hey Mike.'' He laughed and said ''Hi'', he never gave me his name nor corrected me to let me know he was not Cameron. I don't think it's fair to Cameron because we feel he should have the contract.. I think he should also get credit for the referral, my bro. in law, Mr. ** had just signed with the company, he looked up the information.

The renewal process went very smoothly and included the rep sharing with me the multi-property option. I had the coverage on my rental property initially, but having just moved into a newer home, myself, I was able to get a better deal with coverage on both homes. My rep explained all the benefits to me and showed me how to get great coverage for both homes.

Service technician Johnathan was very professional and prompt. I would highly recommend him. He was very helpful in explaining which the pool system operation and offered advice on better maintaining my pool. And I would really recommend Choice Home Warranty service.

Ac not working properly. Omg I can’t say enough about Danzs. They were excellent, knowledgeable, easy to understand, explained everything step by step. Did not talk down to either of us even though we knew what was suppose to be done. I want them all the time.

I am very happy for the quick response of Choice Home Warranty, my problem with my air condition was solved promptly. I didn’t not wait too long to get it fixed especially this summer 110 degrees. Mark is the technician of Excellence Heating and Air Conditioning, he is very kind, professional, efficient, he knew exactly what went wrong.

I was very impressed with 1st Call Heating and Cooling Team. They were VERY thorough, great customer service and took the time to ask me questions to look at all the problems and not just fix the one issue. End result is he found the real root cause of a leaking Condenser Coil and why the system was not cooling. I would recommend this company to others and already have.

This isn’t my first claim and every time I filed on it was met as extremely important and someone came out the same day or the next day. The contractor seems very knowledgeable and confident and solved my problems right away. I do recommend this company to others because I am very satisfied with the service this company provides.

Put in claim last Sunday. A/C man came out Monday. Been going back and forth with CBS and A/c person still having come to fix unit. It IS 90 degrees in this house. Terrible. I have called several times and nothing is done. I would like for you all to be in 90 degrees in house for almost a week. Terrible service.

There was a mix up. But the contractor came in and redeemed herself. The work he’s done was excellent. He apologize for the confusion the mixup. It was a human error. I thank you all very much. I am pleased with the job he performed.

Prompt service and took care of problem. Only reason I didn’t give a 10 is because with coronavirus he needed to keep the mask over his mouth while he talked in my house. I don’t like being put at risk.

I didn't know there would be more money out of pocket for the electric water heater. There is no flute on this type of heater, I already have new pipes on this heater also and if removing the old one is a problem and can have it removed to save $450. I thought the warranty cover all. If not you replace the heater and I can get labor done myself.

I have had two services in the last month. Fortunately, my icemaker is now working although I had to have a recall visit. I did have trouble getting the recall as the icemaker did not work at first, but it was a small problem. All serviceman were polite and respectful. The plumbing problem is completely resolved. Thank you.

I had an issue with my refrigerator. Choice had a repairman come out right away and offered a resolution with in 24 hours! My refrigerator was not fixable, and the next day I received an email stating they were replacing it! I highly recommend Choice!

Poor pmt to maint tech poor service, not open during a weekend when I needed service which required prior authorization then refusal to pay for the service. Never again recommend or use this company for services. Highly dissatisfied with experience and service.

Bryan showed up and was very courteous and friendly. He was very knowledgeable about his job. He immediately found the problem and replaced the part all within ten minutes. He put everything back together and came inside to make sure the unit was cooling. He explained the problem in terms that I could understand.

I went online and researched the top 5 Home Warranty Co. Choice Home Warranty seem to have what I was looking for. I fill out the form and I received a quote immediately. I was impressed. I called and was connected to a rep. Immediately. Ronald was great, he told me my options didn't pressure me and I now have the extended warranty. Customer service gets a 2 thumbs up.

Jordon was very professional. That being said I’ve not heard anything since he was at the house on Tuesday. I’d like to get my water heater soon. No one has contacted me since the technician was at my house.

Sink not working. Water would back up into the kitchen sink. The lead technician, Anthony I believe, found what the problem was, when others did not, and made his recommendations. I am glad that we know exactly what the problem was, and that the problem can be fixed. Thank you. Mrs. **

A/C not cooling. Jeff and Octavia from Kingsport Plumbing and Cooling were here yesterday a week after claim was filed. Ran their diagnostics. Found a leak in the Evaporator coil. Assuming the replacement parts were ordered should be fixed next week. I reserve my comments until job finished.

They were unable to get anyone out to my home for 8 days to take a look at the fridge which had completely stopped working. The repairman was courteous and professional however he didn’t have the compressor needed to fix our fridge so they had to order it. When all is said and done our fridge will be inoperable for over 3 weeks so we spent a little over 600 bucks on a very basic unit to use. Overall Choice Home warranty Is going to cover the cost of the repair so I’m happy about that but I’m extremely disappointed with how long it took to get someone out to look at it.

Terrible process. Without Major utility for 1 week and counting. Overall, always being nitpicked for a few hundred here and there. When salesman pitches contract, says what appliances are covered and basically if can’t repair it will be replaced for a $45 fee. Conveniently fails to mention all of the subtitles and escape clauses which are all but impossible to adhere to in the real world. Screwed me on my a/c unit and now, not surprisingly dragging feet on my hot water heater. After this contract is up, will Absolutely NOT renew and will never recommend to anyone. Very disappointed with customer service, fine lines in contract, and always trying to not cover this and that. Terrible. Terrible. Terrible.

Representative was very informative. Representative was very pleasant. Representative was very knowledgeable. Representative was very understanding, pricing of the warranty was great, the amount of appliances was a great value. I will be looking forward to the day that morning tea tell my friends he's a great experience I had with this warranty.

THE TECHNICIAN CAME TO MY HOME AT ** TO CHECK THE ICE MAKER AND I PAID 85$, AND THE ICE MAKER NO WORKING,,, company phone=**, I need you send asap any technician to replace the ice maker because is not working, the technician name is JUSTIN.

Our AC went out in 100+ degree weather. Our tech was out the next day after we went online to report the outage. The tech just gave us some bad news that we can't turn on our AC until he can get the parts to fix. Time will tell what we do next.

Amy was great to work with. She explained everything in great detail and returned all phone calls promptly. We had numerous questions. She was always polite and was very knowledgeable about warranty. We would choose to work with her again.

I've used the Choice Home Warranty Service on more than one occasion twice for the dryer which they ended up replacing which was great. The other times were for the air duct for the dryer and as a new homeowner, I can appreciate the customer service they extended to at the time.

Customer Rep. Bill S., was very helpful and informative and went the extra mile to offer me a plan that was most affordable my family based on me being an unfortunate, new widow. Trying my best to manage a household. My goal was to prepare ahead to protect the necessities needed in the home for my family.

My a/c was repaired in a timely manner and the service rep was very knowledgeable and courteous. I would certainly recommend Choice Home Warranty to anyone. I feel this service is much needed for any homeowner and a great value.

AC fix. Corey did an outstanding job in identifying the problem that was causing our unit to stop working. It literally took him minutes to isolate the trouble and get it working again. He then made sure that the unit was cooling properly and serviced the Freon for the unit. He was very polite, very funny, wore a mask per COVID guidelines. He was well equipped for the job and I definitely would request him in the future!

Awful service. I made a claim after my policy started and they told me they couldn’t replace my compressor because it’s pre existing. I live in SC. I’m not going to have no air with two small children!!!! I will never ever use them or recommend them to anyone! They have tried to cheat me out of money several times.

There is no cool air coming. Looking at the outside condenser. Soon after my initial claim, a service contractor was assigned the very next day. The service contractor called within 30 minutes of getting this job assigned and scheduled an appointment for the next business day. A serviceman showed up in that time frame and diagnosed the issue and fixed it. This claim is resolved very professionally and in time. Happy and appreciate the service provided.

Neil went out of his way to make sure I got what I wanted for the best price. I am a previous customer on another house in Sun City Center and had great service there. l would recommend your company to anyone who wouldn’t ask me.

To date I have only signed up with CHW. The company was recommended by a friend who has been happy with her service. The person with whom I dealt was very professional and helpful. It is difficult to judge a business until you really need to use them. At this time I am new to CHW but I hope the company is as good on the service side as it was on the sales side. Since this is a to be decided factor, I am unable to say more at this time.

Electrical issue. Ron R., the electrician contracted by Choice, was very knowledgeable. He was not familiar with the construction of my townhouse and it took time to identify the cause. Once He identified the problem, he systematically corrected the issue. He was personable and effective. Would use him again for any electrical items,

The representative was patient and informative, and patiently answered all of my questions. He was assuring and took time to find the best value policy available. He informed me about the 30 day wait time once the coverage is activated.

I have had a great experience with CHW! They are eager to please their customers. The contractors are very reliable and professional! Every time I have put in a claim, the contractors respond quickly and show on time as well.

Two technicians showed up to my home within just a couple of hours after submitting my claim. The garbage disposal was installed start to finish in 20 minutes! Very neat and clean job and great service by two very professional polite young man.

Repairman was here July 12th, the next day I called about my dryer. He couldn't fix and had to order part. He said it would be the 23rd of July. This is a long time without a dryer. Same thing lady summer when my air was out. I finally called someone and paid out of pocket.

Contract. The agent was friendly but he spoke too fast. I understand the unit must actually break down. What if it is operating below spec? Does this count? If I want the roof covered how much extra will it cost.

Refrigerator. Bottom compartment was freezing not cooling. Technician found the problem immediately and explained it to me and how to keep it from happening again. The only issue I had was that initially I was told the tech would be there between 7-11. I received a text later to say it was between 11-3. I did call to confirm that it was fine.

Three months of not talking with claim rep. Offered $174 for new dishwasher. That should cover a tub and washboard not a dishwasher. I have tried over 40 times contacting Lori ** at the number given and ext. Cannot get anyone. Phoning for help, they can't do anything. This company wants to wait you out where you will give up in claims process. Should have taken to small claims court. Dishwasher was good quality and I offered the number of same to claims. Not heard anything but a few emails. Really need to read fine print in contract if you get one.

Devon came to the house, confirmed the disposal was bad and submitted the report. A few days later after getting approval installed new disposal. Disposal works fine. Devon of Ample Home Improvements was very courteous and professional. The service was excellent. I would highly recommend this company.

Had an issue and they had someone lined up to fix right away. Communication and feedback is great. Customer service via call, email and text wonderful. They made sure I had all information and I was alerted when they were on the way.

The tech, Oscar, from Bennett & Sons A/C, LLC arrived at 4PM. The original appt time was 11AM -3PM, but that was changed by the AC company to 2P-4P. Oscar was pleasant and appeared very knowledgeable. He replaced the fan motor on our Payne PA10 AC unit. The fan works but he left wires sticking out rather than cutting them to fit. Technician recommended replacing unit, or at least replacing the coil.

Misled a little bit about payment but worked it out to where I am happy with the plan. So that's my rating so far, just waiting on confirmation email then we will see! I really was looking and was texted at the right time!

AC repair. The technician sent out to do the repair was courteous and neat. He explained in detail what would be required and why. My beef is with warranty administrators who are bound and determined to make the repair process as convoluted and frustrating as possible. Three claims in the past year and every one of them was an administrative nightmare.

Plumber was on time and very professional. He explained what needed to be done. He found a seeping joint under the sink and fixed that, too. Protected the cabinets and floors and cleaned up after the job was completed. Very satisfied with his work.

Our service tech's name was Alex. He was very polite and professional. My wife and I appreciated that Alex wore a face mask and practiced distancing. Alex assessed and corrected our problem in less than an hour. Our home is now "cool", literally! Alex also gave us several payment options. This was convenient. The only (minor) problem is - we're still waiting for an emailed receipt. Otherwise, our experience was prompt, seamless and appreciated. Thanks Alex and Thanks CHOICE Warranty!

We moved into our home a few weeks ago and immediately had some water back in up into our basement, so I call Choice Home to schedule someone to come out - they said within 24 hours someone would be assigned and did not tell me I could hire someone and get reimbursed or any other options. The next day someone was assigned to come 7 DAYS LATER. Mind you our basement is filled with human waste! We call back pleading for an earlier appointment for them to say, "Oh that's the earliest they have"! I said, "Ok I have to hire someone because I cannot live like this" and they say, "Well you will not be reimbursed!"

The technician was quick and very knowledgeable but could not find a replacement hose. The faucet remains broken. I need Choice Home Warranty to replace my existing faucet with one of equal or greater value with urgency. Please! My faucet has been broken for months.

Washer repair. The repairman was clean, respectful and knowledgeable. He called before he came and arrived on time. He went right to work, had the part in his truck and quickly installed it and cleaned up after his self. Would highly recommend him.

I was extremely unhappy with Cox after they canceled my Monday repair after 4 days of no a/c. However, on Tuesday, the repair person took care of the problem and I would give him a 5-star rating. Also after the cancellation, it was extremely difficult to speak with a customer service rep at Choice.

Leak at refrigerator water line thought it was the valve, It was in the line. Found out you would not cover the valve, Very disappointed. It is part of the plumbing system of the home. Turned out to be a break in line.

Breaker claim. Everything was easy to set up and the company sent was very nice and took the time to look over everything to make sure the breaker did not trip before they left. I could keep track online and by email, really enjoyed that feature.

Air conditioning. Had problems getting someone to respond. When you told me to find someone on my own I called FAS. They had been here before sent by you. They were responsive and work is complete. I have had no bad experiences with my warranty and have renewed for 5 years.

The Technician from BSM GC LLC is Very Knowledgeable and efficient. He explain to me why the circuit breaker did not reset and teach me the sequence of resetting the circuit breaker. He even show me the tool he used for troubleshooting the problem.

Washer/dryer. Choice Home Warranty is the best, I have been with them over 6 years. They are efficient and assigned repair very quickly. Home warranty communication thru email or text is easy to navigate. Choice Home Warranty is professional. Sears repairman was knowledgeable and fixed problem immediately. I would highly recommend all homeowners or landlords to purchase their Warranty service. Just eliminates the headaches. Service #1 with a smile...

Friendly and happy with his service BUT he let me know that he was no longer planning to do warranty work. I paid him $95 for the service call and felt that the warranty was of no real value in this situation. He checked out the system and changes a filter. Any of the local companies would have done what he did for this price so the warranty.

A/C unit not cooling. Very satisfied with Choice's handling of our situation and timely response, particularly given the Covid19 situation and only being able to communicate with Choice via email and not able to converse over the phone with anyone. Won't hesitate recommending Choice to others in the future. Thank you.

Refrigerator. Great experience. Very precise w/ updates on my claim. Quick response. The technician was very knowledgeable and knew exactly what was wrong and what was needed to correct the issue. We are awaiting his return to fix the problem.

Kitchen sink clogged. Response was super fast and they were very quick to fix the problem. Very customer-oriented and nice. Plumbing company was very quick to come out and fix the problem. Serviceman was also very polite and did the job quickly.

Very disappointed with these Home Warranty companies. This is my 2nd Home Warranty company that covers nothing. I have been paying for Home Warranties for 15 years and have only used them 3 times, but all I pay for is diagnostics because you cover nothing. I'm better off paying someone that can take care of the problem instead of just diagnosing the problem. I'm stuck with the issue and paying service fees. It's all a scam!

Something had jammed in the disposal and there was no action. Technician recovered a screw which had fallen into the disposal, jammed it up. He removed it and everything was good. Took 10 minutes to repair. The tech was pleasant, courteous and efficient. I would have him come again.

This weekend my AC unit began making a loud noise and ultimately stopped cooling the house. CHW assigned Below Zero Heating & Cooling and I couldn’t be more pleased. The technician was professional and friendly. He explained the issue and got to work. Before I knew it, I felt cool air again. I’m grateful to have Choice Home Warranty.

4 days waiting with No A/C was very hard at 90. I am disabled and had to just sit in the house. Great person that came out and fixed it fast when he got here. We Love the service. When he got here just too long a wait.

My AC stopped working. I filed a claim online. The action was quick on it. Luckily the issue was minor and the Issue resolved with in 24 hours. Good customer service and good technical service. I hope the service stays the same.

Electrical. The serviceman was professional and efficient. He explained the problem and fixed it in a timely manner. I was surprisingly pleased. You went up on my Choice without any notification, but after this service call, I am still very pleased.

Dishwasher repair. After 3 rescheduling by repairmen, 1 repairman diagnosed problem and advised part was discontinued, you then sent another repairman out for 2nd opinion, he called and advised he could get part. So in essence 1 more day staying around to try and get my dishwasher repair resolved (6 days staying home to hopefully to get dishwasher repaired). On top of all this I have “Total Warranty” and in my warranty book it states a lot of covered items are required to have Platinum or Gold Plans. You advised there are no longer Platinum and Gold. Why not update or advise your contractors that the Total Plan replaces Platinum and Gold. Also, why not take the time to update your contract which isn’t correct.

I have 2 claims currently open with Choice Home Warranty in the last month. Here is a brief synopsis: Claim 1: Hot water heater is leaking water from the pressure release valve. After plumber comes out, I’m notified by choice that it’s been approved for repair. A week goes by and I haven’t heard anything from the plumber so I call. He says that he pled my case and I was approved for water heater replacement and my only out of pocket cost would be for modifications to get it up to code which would be about $650. He was simply waiting for parts to come in and I should be getting an invoice with total cost. Fast forward to 4 weeks after my claim is placed, and about 6 phone calls to both the plumber and Choice with no updates and my hot water heater claim magically switch from “needing repair” to “no repairs needed, claim closed”. No explanation... And my water heater is STILL leaking

I am still waiting on both to be repaired. I have been waiting almost a month for air conditioner and dishwasher a week, it is very hot in my house and I am told they still looking into finding a tech who will replace it.

Representative explained all plans available and w coverage details of plan. Felt that Pricing and coverage is cheapest in market. Other thing is 24/7 service and turnover time of service call. Customer service was very friendly. Liked plans and coverage of appliances.

Integrity in Tampa was great. He explained to what needs to done. He was tell me straight up. No sugar coating. He repaired inside and outside the AC Unit. Only paid him $65 dollars for coming out to see what was wrong AC.

The referral to Wizard appliance was a good fit. He responded quickly, was able to adjust to my schedule, diagnosed the problem, got the past ordered and fixed in a matter of days. Great turnaround! He even left his shoes by my door. Very courteous and knowledgeable. I would use him again. In fact, I already referred him to a coworker. Thank you Sam **!

Only experience so far is with CSR that gave me a great explanation of your plan & a real good discount. Hope it works as smoothly as it was described in our phone conversation today. Although I don't look forward to anything breaking I feel confident it will be handled professionally.

I just signed up with Choice Home Warranty. The customer service representative was very courteous, knowledgeable, took time to restate information, and respond to questions. Over the past several years, I've replaced a refrigerator, clothes dryer, water heater and sump pump at my own expense. I regret that I did not respond to their generous offer months ago as it would have relieved some of the stress and out of pocket expense. I look forward to using the services in the future should the need arise.

Could not fix it because I didn’t have the Almost $600 in non covered cost that I was not aware I would have to pay. I was under the impression that the $65 was all I would have to pay. I feel like I was scammed. I am a disabled Senior Citizen. A recent widow on fixed income. I don’t have the money to have it fixed. I would never have signed up and paid you all a dime had I known about the hidden cost. I would not recommend we your company and I will tell all my family and friends not to ever use Choice warranty at all ever. I plan to cancel with your company. In the meantime I will see if I can find someone else to help me get hot water again.

Very quick turnaround. Quick fix. Thank you. AC problems can be very painful during summer months. While I had to put the request for claim online, the response was super fast and a AC technician was assigned within 2 hours of the online request.

Read all emails I sent on the questionable "24/7" online support. Your "management" that called me failed to acknowledge Choice Home Warranty's mistakes and rectify them. I am thoroughly disappointed in the communication and call backs I requested. Your customer service has it on record that my unit is question only has a ten year manufacturer's warranty but they still claim it is lifetime. Not one representative could confirm a call ever being made to the manufacturer to double check. Everything is based off "your records." I have spent countless hours on the phone and online chat and now after three (3) weeks I have to pay out of pocket to get the problem resolved so my 2 year old son and wife, who works at home, have air conditioning in 90+ degree weather with 80%+ humidity. So thank you for nothing except wasting my time because you couldn't pay for $150 part after approving labor costs.

Justin ** arrived early in given timeframe, assessed the situation, and within 30 minutes repaired it. He was also helpful in recommending an approximate cost for having my garage door repaired. Polite and knowledgeable in rendering the service requested.

The first electrician came out was one time very respectful and professional. He did the work. He left and there was a situation where he needed to come back. Could not get in touch with him for over a week. Call Choice Warranty. They couldn't get in touch with him so to resolve the problem by send another tech within a couple of days. I was happy on how fast they had someone come out.

You said it was more cost-effective to replace our dishwasher than to fix it. I don’t know how you expect anybody to replace a dishwasher for $179 dollars. Your whole house insurance is not worth a darn and we will never renew it and we will tell our friends how horrible you all are not worth paying over $500 a year when you don’t get anything back but a slap in the face.

The first company came out stated something else and it was incorrect. But the company went right along with what he said and I paid for 2 other companies to come out and they stated that wasn’t was wrong with my furnace. So a very disappointed customer.

Very disappointed with your program. Still sitting in a house without air conditioning. The unit is 20 yrs old and the repair lasted less than 12 hrs. It needs to be replaced. I can't believe I paid for an extra year.

Transfer service to new home. I have been a loyal customer for over seven years; only one time were they unable to take care of my problem; the 15 times they took care of it for me! The customer service has always been polite and professional. They have always tried to help resolve my situation as fast as possible.

Yesterday, Action Appliance came to my home and worked some on the dishwasher. He told me the drain pump was only working when it wanted to and he was going to order a new drain pump. Now Choice is saying the repairman said it was a power surge. He never told me that. Further Choice is now saying My policy ** does not cover power surges. There was no power surge and the repairman did not say anything about a power surge. He said my Maytag dishwasher needed a drain pump. Help me to understand what is going on?

Clothes dryer was temporarily repaired and I was given the option of a replacement machine. The dryer was 24 years old. Choice Home Warranty very generously offered me $299.99, which I accepted! I figured the machine was worth $50, so I was pleasantly surprised by the amount! Thank you Choice. Very fair!

Sales was very helpful and assuring - brought forth best deals and was happy with past experience and new engagement process. As a new home owner in past year, coverage is important to us and we felt comfortable with the sales agent to pull the trigger.

I had a stopped toilet that needed repair. Called Choice and relayed the problem to them. They selected a company to take care of the problem. The problem was corrected and toilet is working fine. Friendly and courteous service was rendered by customer service staff. Pleased and relieved with service.

I had my refrigerator outlet go out. Choice Home Warranty had Electrical Concepts LLC out of Kaiser Oregon come out and they were extremely professional. The owner Virgil did outstanding work, was neat and orderly and left no mess behind.

Just purchased the warranty today after seeing a TV commercial. My salesperson was Troy ** who was very pleasant to work with. He did a very good job explaining the coverage and the value. I’m looking forward to being a Choice Home Warranty policyholder.

I had a leak in my line from the toilet to the wall. I called CHW was immediately set up with OSP Plumbing, who did an excellent job. Matt was courteous, on time and had my problem solved within 20 minutes! I have used Choice Home Warranty for many years and they have always come through for me. Never a question and never a bad experience. I highly recommend both CHW and OSP Plumbing! Thank you!!

I took Choice Home Warranty around 9 months back (took a 2 year policy) and the sales guys told me that other than the mandatory service fee per claim, I do not have to pay any penny from my pocket. And as I took the Total protection plan, most of the appliance would be covered. As I was not familiar with the process, I requested them to come and inspect the home appliances at my house, as mine was a fairly new house (just 5 years old house). I just wanted a peace of mind and they guaranteed that I would have peace of mind.

I am very disappointed with the outcome of this claim. I would liked to have gotten the replacement value but I am only getting $600 for a "buy out" Which I think is not adequate to purchase a refrigerator. When the first price that they have me was only $499.99. Side by side with water and ice in the door. Could you please tell me where I can get one for $600. I paid in advance for this service and I will not be recommending anyone else if this is the service you provide.

Electrician came. I paid his visit but couldn't get well service because they was to come back after contacting the warranty but they never. While waiting they texted me on that very day that work done. Now I don't know and what next.

Fixed my inoperative dryer. The technician (Patrick) did excellent work and was very clear in explaining to this old man what the problem was and how he corrected it. He located the broken drum belt and showed me the frayed section that was creating the screeching sounds we had been hearing.

Faulty floor plug. Russ from Metcalf Electric answered my claim. He was professional; explained the issue and resolved it. Arrived well within the window given to me and I was very pleased to see Russ wear a mask during our encounter because of COVID-19.

Great warranty service. Our clothes washer broke and Choice Warranty had a technician out here within 24 hours and the issue was resolved in a timely manner!! The companies choice warranty contracts with are courteous and professional. Customer service was prompt and professional. Would recommend to a friend.

Air condition not cooling, smell something burning sometime when it is running. Trying to sleep at night is very uncomfortable. I am really happy with Choice, I feel you really take care of your customers as if we were one of your family members.

Gave my call back number, never got a call back. The person I finally talk to was very helpful. I understand the Corona virus is in the land but call back. My refrigerator is out. Being put on hold for at least 30 mins is depressing.

Thank you so much Rob for the great customer service and the great deal you managed to get us. I was worried and he answered all of our questions! Thanks again! He did a great job of listening to our needs and getting us exactly what we needed.

She was good. she took the time to go over everything that the warranty covers. I am thankful for her service. I will this to family and friends. Now I am happy and wife happy and we can sleep good now that Choice Warranty is here to help with our needs.

Leaking water after pressing water dispenser but not leaking from dispenser. The service rep was on time and very friendly. He was very helpful in explaining the issue and very prompt in repairing the issue. Choice Warranty process was very easy to submit a claim. Excellent process and very easy to follow. Excellent process all around.

I am so glad to change my review to five stars now. The company contacted me and offered a decent amount to replace my dishwasher. Thank you for the timely response and I really appreciate the response from the company. No more complaints.

Apparently the motor was not working, I was given a choice either accept a buyout or speak with a case manager, after calling & speaking with a representative my understanding was that if I didn’t accept the buyout I would need to speak with case manager & if I did not accept the case manager offer I was out of luck, rep would not tell me what options the case manager would offer so my understanding was accept buyout, or too bad for me. Not happy with outcome, a new dryer cost more than what was offered & since I had to accept or reject buyout before speaking with Case Manager I had to accept buyout against my better judgment. I don’t understand why they say they will fix or replace, but from my understand that’s not the case.

Updated on 06/19/2020: Now Fri no answer on repair. Called tech who said he called it in twice. Tried reaching you guys. Was on hold 35 min 2 times and got disconnected. Left was told I would get call back if I did not want to stay on hold till I died of old age. You guys suck. Would not recommend you to a terrorist. Maybe someday I'll get a call back.

Plumbing. The person that came to do the job was very efficient and do the job well and in a fast way. The only thing is that he wasn't wearing a mask. I felt kind of worry about that, I hesitate to ask him for that to avoid any trouble. Just suggest your subcontractor that for the protection of others they should wear masks when performing a service. Thank you so much have a great day.

Luke ** was knowledgeable and courteous. In a time where so much is happening in the world for a moment it didn’t matter. The policy have is expiring and I needed to find a reliable company and I am happy to part of the family, thanks to Luke.

Claim number **. The supply company, Ferguson took a while week to get the part in for my air conditioner. This c is not acceptable. The Air Time Of The Carolinas company & staff were great! I will use them to service my unit now.

I liked the fact Michele was upfront about your plan. She explained everything in detail and was not pushy. That’s big in my book! Would definitely recommend Michele to friends and family. Choice Warranty gave the best deal of all the companies out there. Frank B.

I cannot believe that your company would not cover a $66.00 part plus labor. And the people that came out charged $375.00 since you denied the claim. My question is why am I paying $540.00 a year to a company that I have only used 2 times since I have purchased the "TOTAL" plan.

It was so easy to sign up and the person was very knowledgeable and courteous. I looked at other companies and yours was the most cost effective out there. I have used other companies and this was by far my best experience.

The interaction with the Senior Account Executive, Kayleigh, was a pleasant experience. I was able to see value in this plan. I am hoping that I will have a pleasant experience when I have to use the plan in the future. I will be more comfortable recommending this plan once I use it for the first time.

Water heater has cold water. Tech came out and gave me an assessment but my issue has not been fixed. The air vent that pushes the carbon monoxide out of the system is not communicating with the flame plate that is asking for hot water. He said he was ordering the part but have not heard anything since.

Worst service and thinking of cancelling the service. Too much headache to handle with you. Was on hold for 37 minutes yesterday and the technician is calling and asking for 65$ payment online..Even before they visit the property.. FYI....I am real estate broker and have referred couple clients...

I am very pleased with Choice Home Warranty. I have had to use choice two times in the last few months, and they have come through with flying colors. I would recommend choice to anyone who wants a reputable firm to cover their home appliances.

So my AC was repaired within a few short hours of the call. Thank you Choice Home Warranty and Air Right, LLC. Filed claim online and immediately received a call notifying me of the contractor and then I received a call from the contractor letting me know exactly what time he would be here. Great service.

I was pleased with the administration of Choice Home Warranty. They responded promptly to my claim and had a name and number for a technician within three hours of submission. The technician arrived on time for the appointment, was friendly, competent and got the job done.

Air Conditioner Issues. You sent CARTER MECHANICAL to us and I/we are GRATEFUL. In fact, we decided to contract with them now to do our annual Fall checkup on Air and Furnace appliances. This is the second issue we've had with claims. The first was a plumbing issue with a Very Fine Technician. Choice Warranty is doing well for us and we're thankful as all get out. We're 81 and Donna is 78. We're not what we were and are very thankful when we're treated with honesty, transparency, and integrity. So Thank You Choice Warranty for your kindness to us by sending us the best quality technicians which exceed the quality in the companies doing the most business in this vicinity. Wow.

Thanks to Doug ** this repair was expedited. He is an excellent CHW representative. Bennett AC has provided excellent repair service. I am a RE agent and I have CHW policies on all of my rental properties and recommend CHW to my RE clients.

Great customer service. Luke did a great job. He seems to care about the product and the customers. They work with you and they make your life easier and better. Not just taking care of your home but your financial situation.

He came to fix ice maker. However he couldn’t do it that day. He needed to contact company. I got an email the next day with second appointment date to finish the work. He will be returning next Monday to complete the job yeah

Clothes Dryer, No Heat to dry clothes, Tech was not very informative as to the diagnosis. I was dissatisfied with your settlement price of 299.00 since the least expensive Clothes Dryer on the market sells for upwards of $600.00 for a basic Dryer, whereas my current Dryer was above average in price.

The Air Conditioning unit at my house stopped working. The service technician was professional and friendly, he took the time to explain the issue and quickly resolved the problem. On the downside I had to wait the four hour window for the technician to arrive.

The best customer service I have received by any repair tech that I contracted through Choice Home Warranty. Keep me informed of each step in the process of repairing my AC unit. Encouraged me to call him with any problems after the initial diagnosis and temporary repair.

HVAC out of service 23 days so far. My air conditioning stopped working on 5/25. One, non-participating, HVAC company was dispatched to my home. The fan was replaced. A week later the unit stopped cooling. The same, non-participating, HVAC company was dispatched. They could not come to terms with the way choice does business and politely told me they couldn’t repair the unit. To this date my unit remains out of service. My previous entry received an incorrect response from Choice indicating the problem has been resolved... it hasn’t.

Since CHW was unable to find a company to repair my Air Conditioner System in a week, which I feel was more than ample time for Southeast Alabama; I contacted a company on my own, who had as latest as April 2020 performed maintenance for CHW. (P&P Heating & Cooling) were at my house and had my system troubleshot and repaired in under 2 hours. Less time than it would have taken to fill out the online paperwork for reimbursement. So my rating for the service I received from the technician and the company was Excellent!

I am very please with the service I receive. The HVAC company was very very good. Wanting for coil to be installed but Choice home warranty very good response time and very very fair and caring. Would recommend to anyone.

I was told by CHW to get my own service contractor because you could not supply one. So I contracted MOURAR’S Heating & Cooling inc. in my home town. They fixed the problem. Total cost $ 280.00. Paid by check. When they try to submit the Reclaim Info you ask for a contract no. You told me my ## were my Policy & Claim no’s that you sent me. Please correct this problem ASAP. Very Dissatisfied with your Co.

Washer repair. The part that I did not like is that I was allowed to file a claim only online, not on phone because of covid19. Most of the business are open now, so could have been the customer service. The technician was on time and did a very good job.

I made a claim for the A/C unit not working. The tech indicated that the condenser unit was not maintained. I sent my case mgr the billing statement. Case mgr stated that she needed an explanation of the statement. Within 2 days, I had my A/C company email case meg and myself what was done, however, it is unknown it the case mgr ever received or considered the document as the emails, 8 phone calls, and the 6 messages left on voice mail in a 6 day period, including a weekend, have been ignored. I was also unable to contact anyone on the public number. The hold time was over an hr for each of the 5 calls I had made. Bottom line, customer service is terrible for such a big company.

This repairman was very nice, friendly, & personable! He was right on time & did a good job of fixing my toilet for me! I felt like I had done the right thing to use Choice for my repairs, when I had no long wait reaching someone to set up a company to do my repairs, & the company sent an email telling me their name & the time they would be here. No problem with anything!

AC repair. As well as can be expected. They were pretty fast. Hope I don't need any more repairs! It is first time I used a home warranty and it was very fast. They did good work and I would recommend to my friends and family.

Leaking pipe. When Bill arrived he spotted the water in our crawl space however when he went down to check it out he encountered a massive ant bed. We needed to rescheduled his appointment and contact a exterminator. Two days later Bill returned and finished in record time. I was very happy with his service.

This policy was recommended to me by a banker a few years ago. I have to say, I’ve checked around and it is the best. I just re-upped again for their services. I don’t think you’ll find a better deal!

Updated on 6/18/2020: Flexi-Air came this evening. He had excellent communication with me prior to the appointment and during. We are still waiting for CHW to approve his submitted repairs, but he was very professional and very reasonable as well. He said he would just text or call me when he gets an approval from CHW and come back again tomorrow. This is rather inconvenient, but worth it!

I was impressed with the promptness of the rekeying of my locks. I closed on my house on a Thursday, and Choice Home Warranty had a technician scheduled to come on Monday. I would definitely recommend Choice Home Warranty to my family and friends.

Jason from appliance remedy was one of the best repairman we’ve had. He cut some corners to get us the part quickly and came to our house when promised. He installed the part in less than 30 minutes. Our appliance works fantastic thanks to Jason!

Quick service, good job. Tech was very pleasant and knew his job. Tech was on time and explained what was wrong with my unit. He had it fixed in a reasonable time, and showed me the parts he changed, and he added freon to the system and was done.

I feel Ms ** was very knowledgeable about the warranty and what it covers. I’ll recommend her to anyone. Thank you very much for your professionalism. She done a excellent job of explaining everything to me. I’ll thank my cousin for the recommendation.

Leaking Part in Refrigerator. It ended up that I had to get a replacement part but the cost of the part and service was more than allowed. I was given the option to accept a cash payment in lieu of a replacement since the part was discontinued. I was not happy with the price that was given because it was less than 1/3 of the cost of a new refrigerator. I declined and went to negotiation. I was given an extra $200 and accepted that even though the cost of the refrigerator was still at least 2/3rds more. I am still happy with the service which is great. I usually get a repair man out within two days. That is great!! I did purchase the warranty for 5 years so I am still happy with what I have.

The technician (Malcolm) was very professional and courteous. He diagnosed the issue correctly, completed the repair very quickly and made sure the dryer was working correctly. He explained the problem and what he was doing to repair it. Overall this experience was fantastic and I would definitely recommend Choice Home Warranty to friends and family for the great value and prompt service.

Garage door opener. It was hard to connect with Choice. Email told me to phone; phone told me to go to email. Email eventually connected. Why is COVID a reason for no phone contacts? The technician was on time and worked quickly and effectively. But he, too, had problems connecting with Choice.

After a stretch of 90 degree days with no air conditioning CHW provided a good contractor who repaired my A/C and made me a hero to my family. Thank you. Unfortunately, the initial contractor assigned to the claim was subpar. CHW replaced the original contractor with no hassle and no additional fee/cost. Win/Win.

Customer Service of A Plumber In 1 Hour Company was very professional. I didn't realize when I took out this coverage that I would have to pay for both, service call and $450 for equipment. I did not expect to come out of pocket of over $500. It is already difficult being without hot water for days, and having to come out of pocket for unexpected fees didn't help the matter.

My contractor came out, looked at water heater, said damage of leakage was bad and needed replaced. He submitted paperwork and Choice approved it within an hour. That was fast... thanks Choice. Glad I chose this company. Hope all further issues that may occur go as smoothly as this one. Thanks again.

Clothes dryer making loud noise. Appliance Professional called and made an appointment. The repairman came out and checked the dryer and told me he had to order a part. It took 5 days to get the part. He came back, installed the part and the dryer has been working great since. Great Job.

I was very pleased with service. I was on the fence about another company, but immediately received a call and even given a promotion while on the phone with the service provider, which helped make my decision there. I was also told that my area was a high service area and was eligible for the VIP account. When I stated that I could not afford the full package for that at this time, I was worked with to do it over three months, which was awesome and really helped sell me on it.

First it is very hard to get connected by phone to any representative. Now I want a review on my case. The person assigned to review the case does not have my correct cell phone number on the email she sent me. I tried calling her to give her my correct cell phone number but all I got was a recording. I left a message giving her my correct cell phone which is **. Thank you.

Perry Air Conditioners was very professional and prompt and efficient. After almost two weeks of not being able to find a contractor to due warranty work. The first contractor never showed up for the appointment and when I called to find out where they were they claimed they did not do home warranty work.

Our repair person, Omar, arrived in a timely manner. He ordered a part, had it delivered the same day, and returned that afternoon to complete the repair. My only criticism was with how long it took for the repair to be scheduled. We had to wait a full week for a technician to arrive.

Our house generator was not covered but everyone was nice about it. Especially the technician. I would totally recommend you. Living in the country, and with hurricane season it is necessary. I have contacted the Generac co instead. By the way the tech's name was Bob. It is nice to have such courteous friendly service.

AC repair. The guys were fast but thorough. They listened very well to the customer to find out what was wrong then they checked out the equipment and repaired the issue. They explained what was wrong and what they did to fix it, took the payment and left.

I called and the serviceman came the next day. Thank you very much for the service you have given my family. My washer has been acting up over the last few weeks. It would run perfectly on day then next time it would stop in the middle of the cycle. Then the dryer stopped working.

I will never do business with this company. Your rep in NJ was not informative nor knowledgeable or upfront with the pricing and billing. When I stated I will order online he then came back and stated that he can give me a discount of 42.50 for the policy. It had taken me an hour to get ahold of a physical person to have the policy cancelled and my money returned. I will never recommended this company to anyone nor will I use this company!!

Although the repair was little bit delayed due to CHW getting second opinion, however second Vender, Cross Seasons Air conditioning and Heating Technician did a good job to repair air conditioning in timely manner. Customer service folks were responsive and helpful to schedule service with their vendors.

Jonathan with the Flying Locksmiths of Memphis couldn't have been better! Super pleased with his work and the promptness of which Choice took care of our needs. He was on time, very explanatory, and extremely careful. A plus all the way!

I worked with Michael ** who did a great job detailing everything about the services but what I did not like was all the other random calls I got trying to sell me again. Overall, Michael was great and we will see how your service is when needed.

Air conditioning problem. My main problem was your lack of return call, I called left a message for call back. After 3 days I called again. I was told, "Sorry we missed you" even though they had assigned a number to it. The service people were great, thought it was fixed, called them the next morning & they came back. Problem is fixed.

Garage Repair. Was quick and definitely knew what they were doing. I Love how if it needs to be replace they replace at no extra cost. Thanks. Keep up the awesome work. I recommend you guys to all my family and friends.

This was the second trip they made out. The first one, the technician replaced a few small parts (according to him) and added coolant. I never received a copy of the work order. He said they would mail it. I'm still waiting 3 weeks later. It worked for 3 days, then the original problem returned. Another phone call, another service charge, and the technician who came out this time repaired the problem the first one left. Works great now.

I pay for a warranty service and when something goes wrong I pay my deductible and your company makes up an excuse that my claim isn't covered. All your little sections and subsections aren't given to use when we sign up. You basically get people in by saying "you file a claim and we fix it." I paid 85 dollars for nothing. The air conditioning unit I have is three years old and now is good and you don't want to fix it or replace it. You still haven't fixed my washing machine even tho I have given you all the info that is needed to prove the machine broke due to no wrongdoing on my part. No one has called me back. It feel like your company doesn't care.

Stay away from this company. Terrible customer service. After trying for 3 days to get help in AC repair I called to cancel my contract which I paid a year in advance and only had a month and was told I could cancel if not satisfied with no mention of penalty. Rep was very rude and told me I would only get back a portion of my money and hung up on me. Stay away from this company.

It took over a week for the problem to be fixed. Terrible since it's 100 degrees every day. The first people that were supposed to come out didn't show up on 3 different appointments. The last ones that came out were great. I know it's not Choice's fault but it's still frustrating.

He was friendly. He knew what problem was immediately. He efficiently took care of it. He practiced social distancing. It took less than an hour to fix. Only what needed to be replaced was replaced. Contact with headquarters to report problem and fix was done in less than 2 minutes.

Washer Repair. The repairman was pleasant and knowledgeable, and my washing machine is back up and running. He fixed the on-going issue with my Maytag and hopefully I won't need a repair for a year or two - but I have pets and the filter gets clogged. Unfortunately, the filter is located in a place that needs a repairman.

I pay a great deal for the home warranty and on other systems, you all are great in terms of coverage. However, AC systems are always the least covered of all. I did not mind when the monthly fee was some thirty some dollars and the technician fee was $45 but now at forty some a month and $60, I would expect more from the coverage.

Swimming pool. The tech was on time, was polite and did what he had to do in a minimal amount of time. I would recommend him and his company to everyone. Not sure what else to say other than everyone at Choice Home Warranty has been very helpful and courteous and on top of things.

Of all the claim that I did, I spent more than enough out of pocket especially my AC, the technician broke my AC and pointed out it’s my fault and the choice warranty didn’t cover. I hired another AC tech my with my own expense and spent a lot because the warranty technician mess it up.

Account Mgr was friendly and precise on details. Coverage and pricing is good. All of my questions were answered in detail and to my satisfaction. It was a very good experience. George Foreman as a spokesperson is reassuring. I look forward to the support.

Technician was helpful and courteous. The service was great and tech. made necessary phone calls. Dryer was broken and could not be repaired and I was informed justly. Thanks was given by myself and the tech. and I was pleased with the outcome.

Spoke with Amy about coverage and she answered a lot of questions that was very helpful in my decision to go with your company, looking forward to receiving reliable contractors and service when it is needed. She was very knowledgeable about the many questions I asked and seemed very supportive in making sure that I was pleased with her information.

AC work done. Fantastic service as always!!! Came fast and fixed it...Blowing cold once again! Very quick even with the time of year...If you don't have a warranty with Choice you are really doing yourself a disservice. Call them today! Thanks Choice!

AC makes noise. He might be the greatest AC tech in Houston but I can only rate for my experience. He came. Heard the noise the first time. Told me to try a remedy. It didn't work. Came a second time. Asked my wife if he could out in a P trap for $200 if the insurance didn't cover it. I get a generic email from Choice that there was nothing wrong with my AC. Honestly, I'm about to change insurance companies. I threw away $45 and for what?

Light fixture. The tech was outstanding!!!! Very informative and helpful. CHW deemed they would not fix what was broken. I am disappointed especially after being with them more than 6 years and have a few years where I did not file anything!!