Choice Home Warranty Reviews

I really appreciated the friendliness of Eli and that he was not constantly telling me about how highly rated the program is in comparison to others. I do wish the policy was slightly cheaper and that perhaps there could be a brief discussion of common issues that people discover later as not part of the policy. It is difficult to read through so much information, and therefore just having a couple of common ones available to know is incredibly helpful. For example, I asked about roof coverage, which was well explained, and I wish more items were available in explanation in this way. I hope I made the best decision and that if I need to use my policy, Choice does not let me down.

Just purchase a policy for a rental property. Salesman was polite & professional. Not as aggressive as previous salesman. That goes a long way with customers. It would have been a no deal for me. I WOULD RECOMMEND THIS COMPANY TO ANYONE who are in need of home coverage. The prices are GREAT. It ONLY TOOK TEN MINUTES TO COMPLETE.

This was the 1st time I needed Choice. Worst experience I have had. The plumber never showed up or called. Your customer service rep did nothing until I finally reached a manager who also did nothing. All they do is read your policy and refuse to help until I said I will call the president. I stayed home all day waiting for this plumber who never showed. Your people never cared about that. Finally after being on the phone with your manager for about 1 hour he agreed if they could not get find another plumber in 24 hours they would agree to allow us to find our own technician.

Needed to replace my old dishwasher and they did without a hitch. Received a check to get a new dishwasher which will cover half the amount of a new one. I feel this is fair as my dishwasher was over 20 years old! No arguing, parts weren't available and would have cost more than the old dishwasher was worth.

AC repair. He was very friendly, smart and a hard worker and kept me informed of all that he was working on. He told me that if things were not working, I would have thirty days to contact him, otherwise, we could make a new claim.

Choice Home Warranty responded quickly to arrange an appointment for a technician to come to our home. Green Earth Home Comfort contacted us as well as CHW to remind us of set appointment. 11-3 on Friday. Day of we were home all day. Technician had not come. At 3:30 I called GEHC to ask if a technician was still coming. I was told the technician was still on another job and it was running over and that it would be later when he could come to my house. GEHC said they would call the technician and see what his schedule was looking like and they would call me back. I never received a call back. We were waiting anticipating a courtesy call or a technician to arrive. Neither one occurred that day or the next.

I've been working on this claim for 4 days. We are on the fourth day in a row of temperatures at 95 or better. Since I called you on Saturday, I've had one guy out here for 15 minutes to tell me that you need to replace the system that he recommended you replace when he was out here a month ago. Really simple question...When does taking care of your customer take priority? I've been in a hotel for three nights and about to be my fourth. I can only assume you don't care! Riddle me that one. DB

Refrigerator. You requested that I find my own service repair, which I have. Almost impossible to put in claim. Plus, now you seem not cover ice maker repairs any longer. Please have a representative contact me to arrange cancellation of this contract, I was better off where I was before

The repair person came the very next day. He opened the unit, found the problems, changed two parts and our unit is now working. We were impressed with his expertise and workmanship. We would recommend these repair people. CHW certainly was quick in getting someone to fix our air conditioner during an extremely hot period.

You couldn't find a contractor due to "Covid"! What a crock! I called at 8am and the Tech was here before 10am! Couldn't find a contractor huh? What do I need you for? My service call was $49.95, much less than my co-pay. Again...what do I need you for? I don't think I will be renewing with Choice Home Warranty.

Todd was a very good representative, very thorough and knowledgeable, explain everything clearly and concisely. Answered all of my questions and made me feel confident about my decision to use your service. I do wish you would cover heat and AC units that are not Central.

Switch and ceiling fans. Electrician assessed problems thoroughly. Communicate with manager and insurance company. Also addressed issue and informed customer about replacement and repair. Because of good communication I know exactly what needs to be done. The electrician sent a photo of each items to the insurance company and his manager. The electrician will contact me as soon as possible when he hears back from the insurance company to return so that he can complete the work order.

Will not honor AC claim...using covid 19 as excuse. Have been trying to get them here for over a month to look at a.c. This is the email response I get everyday. "We are diligently working on assigning your claim to the best available technician in your area. At this time, technicians have not responded with a reasonable timeframe to schedule your appointment. We are continuing to work on finding you a reasonable appointment. In order to avoid further delay, we offer a reimbursement option. Upon selecting the reimbursement option CHW will stop working on finding you an appointment and you will be required to find your own technician to service your claim." They hire people that are no shows, and refuse to get legit repair companies to complete the job. There are complaints about them not reimbursing after job is done. But yet they do not miss withdrawing the monthly payment. Go elsewhere. Over a month, ac not even looked at yet.

I was very pleased with the response from Choice in choosing a plumber for my problem with a stopped-up bathroom sink. The plumber was prompt and very pleasant as well as professional. He was very knowledgeable in informing me of the cause of the problem. I would highly recommend the services of Williams ** and Drain Service, and I thank Mr. ** for his professionalism.

We had an appt. with Air Pro Services TXK LLC on July 15, 2020 between 3PM and 8 PM. They failed to show for the appt. and did not call. Contacted Choice Home Warranty and informed them of the situation. Choice contacted Air Pro Services who claimed the appt. was supposed to be on July 16. The appt was rescheduled for July 17 between 11 AM and 3 PM. Again Air Pro Services failed to show for the appt. and did not call. I contacted Choice Home Warranty a second time and Landrum Environmental Services took the job. Landrum Environmental Services were on time, polite, professional and fixed the Air Conditioning unit the same day. My personal recommendation is that Choice Home Warranty not use Air Pro Services in the future. Air Pro Services does not project a good image or representation of Choice Home Warranty.

AC wasn't getting cold till night. Bryant heating & air came and taken care of the problem. Choice Home Warranty is the best. I haven't had a problem since I joined them. Will not go with any other home warranty as long as they are around.

Had problems with my a/c cooling and they came out to check it out. They were able to fix it and it is working even better now. I would recommend them to anyone needing a a/c repair company. Choice is was quick to resolve my issues.

Representative was great, very thorough. The 20% discount was an added bonus. I had my bank account was recently compromised., he allowed me to verify this was really Choice Warranty. Thanks for the patience and the great rate. Thanks. Bob **, Nanette **

Safely checked A/C unit and located the problem. Corrected the unit and was able to have it working properly. It was almost ninety degrees in the house and it took most of the day to get my home where it again was comfortable. Great work by this technician.

We had air conditioning problems. Called Choice and they scheduled service. It was determined that there was no Freon in the unit. The service company rep told us he would file the report in his office and that the office would contact Choice.

I am a new customer, having established my policy yesterday by phone. I am looking forward to the prompt service response noted during your representative's explanation of services. I will rate your service 5-star until I experience otherwise. The price and coverage are excellent.

Plumbing issue in bedroom. Since my ceiling had a medium wet stain, I called my home warranty company, who insisted that I contact a plumber first. I did, using Choice. They sent a plumber, Mr. Eric **, he was very professional, timely and followed the CDC guidelines, like all the other Choice contractors did. Although I knew my problem was not plumbing related, the contractor, Mr. ** did not make me feel like I was wasting his time. Thanks Choice for using such respectful and responsive companies.

Clogged drain. The company used was great. The technician was very knowledgeable and did a wonderful job. He even cleaned up. What really impressed me was he had his own bucket and put something on the floor. He was friendly and professional. I will recommend him to everyone I know who need plumber work.

JR Maintenance AC Repair. The technician was beyond helpful in fixing our AC unit. He showed me exactly what was wrong with the unit, how he fixed it, and how to take care of it in the future so it runs efficiently! We immediately noticed the pressures on the unit going back to normal and the house began to cool off in no time at all. We are even noticing a significant difference in our electric bill thanks to the maintenance that was performed.

I had water backing up in basement - Absolute plumbing came out - very professional and courteous. Assess the problem and went to work to correct it. Even came back the next day to make sure everything was ok. I would recommend them to everyone. Great Job Absolute Plumbing. Thanks!!!!

I would recommend the technician, Mr. Best, from Best 1 Plumbing. He was very professional with a great attitude. He explained the problem regarding the toilet and got the job done. Thanks to Best 1 Plumbing, a job well done!

The serviceman arrived on time and was very professional. He was able to fix the problem with parts that were accessible on his truck. He also advised me on how to properly clean the dryer. I was very pleased with his service.

It took a while to get a technician out here to get our air conditioner fixed, but finally Mullinax Mechanical showed up and was able to fix the problem quickly and get the a/c back up and working better than ever! I would recommend this company again. Very professional, knowledgeable and friendly.

Kind, honest, courteous, WEARiNG MASK, informative, clean, on time, wasted no time, spoke English, called to keep me informed..No more needed to be related to you. Cannot explainer in detail what they did since I’m not an appliance pro...

The tech who came to my house and looked at my electrical system was very knowledgeable and professional. He asked a lot of questions on what was going on and figured out the problem within a hour. Luckily the home warranty can cover what the problem was. Overall the technician was amazing and professional. I would definitely recommend him to anyone and would definitely use him again.

Dryer was not heating. Choice gave me money to purchase a replacement unit comparable to what I had. I felt perhaps I could be given more money but they judged that with my unit being older, it was worth only so much.

Use Big Mikes. Took a few visits but was very pleased in the end. Will like to use him in the future. Thank you so much. Appreciate you all. Renewed our policy for another year. We will recommend your services.

My outside unit was not turning on. The tech came out on time and went right to work. He determined the problem, went out to get a replacement part, installed the new part and got me up and running in short order.

The Technician was prompt, professional and courteous. With the Pandemic he wore a mask.

I had two plumbing issues, a clogged kitchen drain and a slow leak under the sink in our 2nd bathroom, which I had been putting up with for a while. I submitted two claims, but somehow they got mixed up and Darren, the first technician, didn't have the right equipment to deal with the kitchen sink clog. He did an excellent job with putting in all new pipes to fix the leak. We had to wait over the weekend for a 2nd tech to come out and fix the clogged kitchen sink, but he also did an excellent job and we are very happy with the work done.

My igniter on my GE profile had to be replaced which has been a constant problem for this product. My service call fee covered the repair. The technician came within the time window and completed the repair quickly. I would recommend the warranty but don’t expect all these warranties to cover dollar for dollar.

Air condition unit - Due to my asthma in the heat wave they came out that evening making them have to do overtime. They have the job done very quickly no matter what the temperature was outside which was 96. They did a great job in finding the problem and fixing it quickly.

The disposal worked the day before but today it doesn't work. Low humming noise is all I hear. So I thought about calling Choice Warranty. Instead, I went online and filed a claim. It took only a minute and 15 minutes later, the plumber called to confirm and it was fixed the same day.

The technician was very professional, he went right to work and did not stop until he found the problem. It was so hot, both in and out of the house. He was a trooper. I was so grateful he found the problem, I can't thank him enough.

For our air conditioning appointment with Clayton HVACR on July 19th, 2020 was very satisfying. The technician was skillful, he knows what he's doing and was on-time for our appointment. The problem solved right away, he thoroughly explained the process and quickly provided a solution.

Was pleased with service. Tech was very professional. Tech called to let me know that he was on the way. When he arrived went on to look for problem, found it and took care of the problem. I was pleased.

THE Technician was very good and prompt. This was my first time using the service, everything was good, the machine would not take the check so I had to use a credit card. That was the only inconvenience. Everything GOOD.

Company was very responsive, service call was made quickly. The technician was very friendly and helpful, he explained everything about my machine that was wrong. All parts were ordered and will be repaired. Have had a good experience with the company so far.

Choice Home Warranty has incredible customer service and was very easy to work with. They got our garage door fixed within a week with no troubles at all. We highly recommend them to everyone who owns a home and plan on continuing to use them in the future!

This was my first claim with Choice warranty. Issue was resolved in a reasonable time. Contractor, Bryant ** with Five Star Plumbing & Consulting, LLC contacted me and came within 24 hrs. He was prompt, courteous, knowledgeable and resolved the issue quickly. Thank you.

Squirl Fan. I have been calling Adkins Mechanical about the status of my AC and I feel I am getting the runaround since last Thursday the 16th. It should have been installed already. Why is it taking so long to order the part and getting it installed?

Filed claim and was told to get my own technician. Tried to start the reimbursement process and was directed to call. The call directed me back to the website. I hired AJ Perri to fix my AC that was down. They came in and did their job. Now I'm wondering if I'll get reimbursed. What is the process to get reimbursed. I'm still getting referred to the phone number and then back again.

While I've been with your company for a while today (7/20/20) was the first day I needed a claim filed. My kitchen sink was plugged to the point I couldn't clear it. I called and logged a repair request for the sink on 7/19/20. The representative I spoke to understanding and lined up a service for the next day. Great customer service and my first repair I needed was extremely smooth and super easy--thanks. I had had a home warranty with another company for years. That company's customer service went "south" and my charge for repairs went up and up. I am very pleased with Choice Home Warranty!

Great Job. The contractor was on time and very helpful. Answered all of my questions and was able to complete the job quickly. He was very efficient and and seemed knowledgeable. I was very happy with the service provided. I would recommend this contractor again.

Updated on 09/29/2020: As of 6/26/20 I called to make a claim for my air conditioner that that was not working during the 100 degree days. You sent me a text for an appointment on a Sunday between 11.00 and 3.00 with Bill Campbell heating and cooling. At 3pm he had not shown so I called him and he knew of no appointment, but he came out anyway and gave some kind of some kind of fix. We paid not only his $75.00 because he got it started but the equipment is 20 years old.

I would like to cancel this service. I have no pest in my home. The technician, polite, but was here for about 5 minutes. How he could make a determination of pest is ridiculous. It appears this company only makes excuses not repairs.

Air conditioner. Stella LLC did a fantastic job solving the problem that several other companies were unable to discover. We have had other service representatives come and they were always unable to completely repair the system. They were prompt, and used all precautions to make us feel safe as the repairman solved our problem.

He is persistent but helpful and I can see that he is hardworking. Luke has good customer service quality, explains the policy and apologizes for any mistakes/error from previous transactions. He keeps on reminding me to refer customers and to contact him directly which I think is typical of a salesperson who wants to increase his customer base. He is polite and friendly though while asking. He is a good salesperson to keep.

Water heater problem. Technician was on time and very nice. Said he couldn't fix the problem. Said someone would come by in ten to repair it. I couldn't go that long w/o hot water. Called another company who replaced the pressure valve and discovered the problem was in a wall switch. I replaced the wall switch myself and company charged me $265. for the overflow valve. I would like to be refunded for that valve. Contact me, please.

Andy was persistent, kind and knowledgeable. He got me to sign up for 3 more years of contract, which I wasn't thinking about renewing otherwise. He also promised me a better customer service in the future where I wasn't too happy during this Covid season.

Water was all in the basement on Saturday, and the provider could not come until Thursday. I canceIed the call for another agent. They called but could not come until Monday afternoon. I found someone Sunday. Water was all over a portion of my basement seeping into another room. I needed more prompt service. Additionally, the agent had too much interference on the line. I could hardly hear him.

Dishwasher claim was processed in a timely manner and a repairman was dispatched. Technician was timely and diagnosis the issue. Within one day the claim was processed. Due to the repair cost being higher than the value of the dishwasher, we were offered an acceptable cash offer. We are satisfied with the claim.

We have become discontented with AHS (America Home Warranty) because of shady coverage changes without notification. We have been with them for 15 years. We are grateful to learn about Choice Warranty, impressed with 5-star rating. Communication is clear! Rates and coverage is ideal. Thank you!

Changed toilet water fillers on both bathrooms, seems to have fixed the problem. The tech, Tyler seemed to know exactly what the problem was. He advised that if we continued to have the banging on the lines, to contact you.

I love having Choice Warranty on my side in times of crisis. Our Air Conditioner stopped working on one of the hottest days. I called them, they gave me an order # & within a 24/48 hour window I had a technician out & my air fixed. It was that simple

Pro serve, Mario ** was my technician. On Thursday, July 16, 2020. I paid him the service fee of $75.00 cash. I received an email from. Choice Warranty the same day but technician said he never received the authorization that I received so I emailed him the authorization you emailed me. Please make sure you send HIM the authorization so he can complete my repair. I called him this morning but have not gotten a reply from technician as yet.

Excellent representation. Normally I would have hung up on the salesperson. Salesperson on the line had a sale but my family wants to try out service before longer commitment. The salesperson was exactly what I needed to feel comfortable in signing up.

Air condition. The technician was great, the problem was that it took almost 2 weeks to get it scheduled in mid July and intense heat. This the the first time in 3 years I am not satisfied with the service provided.

Love my Choice Home Warranty! It's so easy to submit a claim and they get back with you in less than 24 hours with a service date and time with a technician. Customer service is always helpful and knowledgeable when I call. Definitely recommend this home warranty to family and friends.

Oven stopped working - wouldn't heat. Repair came out within 2 days ordered part and installed a week later. Seems to be working great! I am happy to have Choice Warranty for my home and would recommend to friends and family.

The technician was very professional, knowledgeable, and helpful. He was very thorough when checking out my dryer which would not heat up in order for my clothes to dry through. He checked all possible diagnosis. I was very pleased with his service and would definitely use him again. Thank you Sears.

Put in a claim for repair of A/C repair on May 21. Appointment was set and technician cancelled. Another appt was set for a week later. Air conditioner was not fixed until July. It took claim representative 2 weeks to call me back. Technician never picked up part when it was ready, which further delayed completion. Absolutely horrible service from Choice and Air Pro. My 80 year old mom went without air for six weeks. No sense of urgency.

They say "we can take you to the sky for FREE" in the sales call, but makes us buy the rocket during claims processing. I bought a 5 year warranty support from CHOICE believing them, but on my first claim after 6 months was rejected saying they don't support fixing my non cooling A/C unit. They started reading out their Rule books. I would like to suggest CHOICE to conduct inspections of the property and let customer know what is covered and what is not rather than blindly promising us, before enrolling any new customer.

The tech could not find a problem but the next day we had the same issue and we took care of (hopefully) the issue ourselves with a suggestion the tech made if the issue happened again. Our issue was with Choice. When we called we had to argue with two people before we could get service. The first one simply said, "We don't cover that" and wanted to hang up. She did not ask questions to see if we could solve the problem....Just wham bang and hang up. My husband talked to a different lady and pretty much got the same treatment.

Got fast service for my air conditioner. The appointment was set up for the next day. I explained the issue with Choice Warranty that I was having problems with my air conditioner and the heat index in my area was going to be 110 degrees and they got right on getting me quick service.

Mike did a great coming on time and replacing the long overdue unfunctional faucet. My family and I are very pleased for service provided to us and the timely manner you responded to our service request. Thank you so much for helping us to replace the faucet. Sirad **

I need my central air conditioner serviced. Very friendly, professional staff. My interaction was very pleasant. He was patient and explained the issue thoroughly. I recommend this company to other Choice customers who may be having issues or problems with their home units, although I believe this company does commercial units as well.

The case manager Marc ** was very nasty and refuse to fixed a 80.00 hot water heater. I think it is very rude that a person who don’t live in your home tell you that you didn’t service your hot water heater.

Service is great. They are very patient with me at all times. They always have a plan whenever I can't find someone to come out they always allow me to find my own representative. Super job guys. Keep up the great work.

My Refrigerator quit working this Saturday and I was able to place claim around five in the evening. They confirmed a vendor around 8PM and fixed the appointment for Tuesday, I was able to call and request the service for Monday (20th). Hopefully everything will be alright.

This was my first call since enrolling with CHOICE. I was given an appointment time within a 24-hour period. The tech arrived at the scheduled time, diagnosed the problem and solved the problem. The tech was professional and courteous. The service provided was good!

We were helped out in a more fair way the second time with a caseworker to get out problem taken care of. Thanks to the caseworker that worked with us on a solution knew what we were going through and was very understanding.

Well you guys have send 3 mechanics to look at the same issue with my washer and still not working. Whatever they fix it’s not working. Now I see the drum moving like it wants to get out of the washer just like I said In my earlier email that I send today. I keep getting the same technicians from the same company. Maybe just maybe send some other company. Thank you. Manuel **

A/C not cooling consistently. Choice was quick in getting a company to schedule my appointment. They showed up the next day prepared and diagnosed the problem quickly. Awesome tech. Swapped out the capacitor and it was cooling within minutes. Tech was friendly, courteous. Showed up on time and you could tell he was a professional.

I was pleasantly surprised when I got a callback after trying to reach a toll free number for some questions answered. I spoke with Owen who was very professional and gave me various options to think about and arranged an excellent price for coverage on my newly purchased condo. Well done!

BEWARE BEFORE YOU BELIEVE THE RANKINGS. Is there a lower score than one star I can give? They promise everything before you sign up and deliver none. In 1 year I had 2 claims. A minor Kitchen faucet issue. After I paid them $65 they declined the claim. I fixed it myself for less than $50. The second was my pool pump motor. They assigned Pinnacle Pool That I paid $65 and they misdiagnosed the issue saying that is the electronic panel that is causing the problem and I have to pay $1,400 for the entire pump. I was again told not covered. I had to file an appeal that resolved nothing.

The customer service member from Choice was a total douche. Called to see the status of our order. Our AC broke down and it was over 100 degrees. Explained to him that we have a newborn and we could not lay with no AC. Said that we have time since it’s under 24 hours. Did not even care. The lack of of his empathy is what is wrong with this world. Please fire that guy so he will understand the feeling. I will be polite on my post.

Technician was at my home in record time and had the problem resolved quickly and efficiently. Better experience than I had with previous home warranty company. I would highly recommend Choice Home Warranty over American Home Shield, as well as the technician who serviced my washer, John from JM Satellite.

Built in ceiling lights not covered. Still had to pay $85.00. Not Happy Since it was a electrical problem and light built into ceiling could not replace them. Had to repair. Very expensive. The company they sent was very good and very pleasant. Would have hired myself.

Preheat on Kenmore gas stove was not functioning. Replacement part had to be installed. Sears Home Service was sent to complete job. Workman was very knowledge and took care of the problem very quickly. Home warranty personal very good. Mr. **

If I could give this home warranty company a zero I would, the only good thing about this company is the technicians I’ve dealt with, everyone else has been terrible. My refrigerator went out almost a month ago and this company still hasn’t resolved the issue. We lost all our food and our baby formula. The refrigerator was 2400.00 and they offered us 500.00. Of course we declined that because you can’t even find a new refrigerator for that amount and when we were assigned a case worker it got worse.

Response from Choice was relatively fast. Repair Company was used before. Appointment was set for Sat., July 18 11 am and 3 pm. Tech showed up early Friday afternoon. Two hours after he left, got update from Choice that repair would now be on Monday July 20th. HELLO?? Band aid was put on 18 1/2 old unit and is working.

CHW processing this claim very poorly. The technician submitted all information and showed me the confirmation that the claim is in review but CHW is asking me to submit more detailed information. CHE sent this technician and me to contact technician and submit detailed information. I am paying for the insurance and also paid my service fee of $45 then it should be CHW contacting the technician and getting all details they need.

The tech was very professional and courteous. He showed up on time - in the window of our scheduled time. No problems there. However I made the call for service the day the fridge stopped working, and my appointment was scheduled for two days later. As a result, I had to throw out all my frozen meats, fish, chicken and other frozen foods, as well as my fresh perishable fruits and veggies, butter, mayo, and other open foods in my refrigerator- it was hundreds of dollars of food loss.

My flush fill valves were not working properly. I submitted a ticket on Friday evening. A tech was assigned with in few hours and everything was taken care of within 24 hours. The Technician who came was very knowledgeable and professional. He did a very good job.

Called for no ac on a Wednesday night. Repair was done within a week. Never had a problem with this service. Best choice I have ever made. I have had 4-6 claims since I started with Choice and never a problem with service.

We were so pleased with Jet Plumbing employees that you sent out to help with the problem we were having with the water heater. They were very nice, very professional and quickly found the problem and corrected it. They were happy to answer questions and we all wore masks to protect each other. We would gladly recommend them to others.

I purchased the Warranty under the “we fix it, or replace it” slogan. Well my air conditioning unit needed servicing, the tech sent to my home said he found a leak in the unit that could not be repaired and the unit needed to be replaced. Choice warranty did not honor their claim, stating that the only way they would replace the unit was if I could provide a paper trail showing that I had the unit serviced every year, something I knew nothing about. I did not have a paper trail. They informed me that they would continue to repair the unit as much as need until my 3 year contract ended. Well the unit went again this year and would not even repair it. They never even bothered to contact me. I have two different contracts with this company. A rip off company.

Choice Home Warranty has been a great company to work with. Claims can be entered online which saves time and is a much faster process. Most all service technicians have been very knowledgeable and easy to work with. We've had Choice for five years now and we've been happy overall.

The door hinge and inner water piping was rusted, water was dripping from misaligned door. Parts had to be replaced. The technician, Wendell of Worth the Fix, was professional and communicated with us throughout the process, indicating when the parts arrived and appointment scheduling. He was a pleasure to deal with and very skilled.

The team was very helpful from start to finish. They were very knowledgeable, fixed each problem. They went on and above my expectations. I highly recommend Choice Home Warranty and Discount Plumbing. I was worried that Choice Home Warranty wouldn't cover some of the things that was wrong with my Air conditioner but to my astonishment everything was covered. I highly comment Choice Home Warranty.

My rep was amazing on the phone, very courteous and I enjoyed speaking with her. She deserves a raise. I’m in sales as well and her phone etiquette was great. She Made me feel that I was making a good choice.

This company is the bigger scammer company I ever seen. If your answer for the first question blows 5 they will cut you off. You can’t live feedback. I have paid 5 years in advance. When I have problems with my refrigerator I call and make a claim but I have to wait 3 days for the appointments. Call to see if they can do it faster no luck. Try to bring my own technician they denied that and over all that they hang up the phone in my face so I have 6 kids, most of my food went bad and I call my own technician and I paid him in my pocket and he say can’t be fix so I purchase new one.

Claim was denied even though malfunctioning was evidently due to wear and tear - AC unit was 12 years old and the compressor locked up. Determination of their lame excuse was based on pictures that we sent. Basically they said we didn't take care of the unit. The unit was given maintenance periodically.

I felt I got a good deal and the rep, Bernard, gave me a good deal, although I know it was all about sales. But I felt good with the deal I got. I have AHS for another home which I've had for about 20 years now. If Choice turns out to be a good, honest company and takes care of me, I might switch over my home insurance to Choice as well. We shall see. It depends on you and how you take care of me.

Problem with my AC. Choice sent service person who looked at unit and said it would be covered under our warranty. I paid him $65.00 for the service call, also gave him a tip. He said he would me back the next day to make the repair. He called later and said Choice did not want to cover the repair. I'm still in shock being treated like this after paying over $1100.00.

My air conditioner was blowing hot air. Tech came out in a timely manner and fixed the problem. I am very pleased with Choice on their expediting this claim in a speedy timeline. I would recommend Choice (which I have).

Had issues that came up just under 30 days after initial repair and Choice came through and took care of everything. That had the technician dispatched right away. I'm very pleased with the customer service that I received from Choice.

The repairman was early because of a cancellation. He looked at my disposal and took mandatory pictures, he waited a half hour for the go ahead, but left after he couldn’t contact Choice. He explained that is if okayed he would be back to do the work. He returned a few days after to install a new one after it was approved. He went straight to work and was done and cleaned up in less than one hour.

Made my claim on a Saturday night online and by Sunday morning I had an assigned service company and time when they would be coming. The service technician arrived on time and fixed the problem quickly and correctly. Very pleased with my first claim with Choice.

Refrigerator Claim. We wish to extend to you our personal thank you for supporting our claim with CHOICE Home Warranty. We would particularly like to compliment the effort of Michael **. He willingly gave his time and expertise to expedite the required determination.

So far Unstoppers has made 3 visits to my home, 2 no show no call. The problem persists it is now running every 15 minutes or so. Tony's Plumbing was supposed to come yesterday but when I called him 2 hrs after appt time he said he tried to call a few times. I looked at my caller ID and his number matched a couple of calls from Vanya **. If I don't recognize the name or number I don't answer. Hopefully my running toilet will be fixed today! The insides have been switched out twice now with no luck. :(

My A/C went out on me and CHW had a repairman out in a couple of days. Now that my A/C needs to be replaced CHW is on top of getting it replaced as soon as possible. The CHW agent that I spoke with was very polite, courteous and helpful throughout the whole process.

Excellent and prompt response! I made the correct decision when I signed up with Choice Home Warranty! Didn't think I needed one because all appliances and a/c relatively new. Thanks to Choice Home Warranty my house is back to cool and no more 89 degrees in my home!

I placed an order for my A/C; however I cancelled it; CHW was prompt in making sure the technician didn't come out. I really appreciated that. Maybe in the future I'll be able to do a review from service received. So far a great company.

I am not a happy camper! Service line I waited 1 hour on hold. I punched #2 for a call back, no response. Day 2 on hold 1 hour. Finally talked to a person, took my service call and now I am asked to call my own person and be reimbursed. Why did I pay all this money, for bad service.

I have had a AC issue in my property. The Choice Home Warranty sent a technician to fix it. First attempt failed. After a week technician came a diagnosed that the evaporator coils need to be replaced. The technician was authorized to replace the air handler. But he want to replace the heat pump which costs $2460! After that I contacted the Choice Home Warranty and the case manager more than 100 times. Nobody is responding to my calls, emails, voice mails. It is a complete frustration. I never recommend to buy a service from this company. They are irresponsible and disrespectful. They don't pay any attention to the customers. The most basic response is just call back the customer.

I was happy with how my initial claim was started and how a technician was sent the same day but was not happy with how long we had to wait with no hot water for 3 days for approval for the technician to do the repair call. Called Tuesday morning at 3:00am to report claim. Hot water was not fixed till 1200pm on Thursday afternoon. I live in Alaska. Had this been wintertime could of had huge repercussions.

Kitchen sink drain clogged - tech came the same day and promptly cleared it. Also gave advice as to avoiding the same issue in the future. The tech was friendly and courteous and I would highly recommend him and his company to anyone needing such service in the future.

Frank did an excellent job explaining and helping me get what I needed. It’s tough to recommend a company until you use it. So check back with me in a year and I’ll let you know what I think of the service.

I feel like in less than seconds of me providing my phone number on your website, Amy called me. I was pretty shocked that I would hear from someone so soon. The package deal I got is very good. Pricing was well explained.

This company is the worst. Never ever sign up with them. I have tried to get my air conditioning fixed for over a month and they have been jerking me around for over a month. I live in Texas and it is 102 degrees here and I am 73 years old and I am disabled and they won’t fix it. I gave them my money and they will not help me. I need help. I have called every day and they will not get anyone that can do anything. They keep telling me different things and not giving the local technician the ability to get the part to fix my air conditioner.

I have no problem with Choice Warranty, but the company (J5) leaves something to be desired. It took a few days for them to even answer the phone. When I finally connected with them, they e-mailed me a date which did not work because of a doctor's appointment. Took another few days to make that change. The tech told me he would call me on Tuesday at 5:00 when he got home to make another apointment. Never heard from him. When I read my e-mail the following morning, I discovered that he was coming sometime between 7 and 11. Due to problem on previous job, he finally arrived around 11:30. He was very polite and knew what he was doing, but the service left a lot to be desired. I also called the phone number available for he company and got the message that the message box was full. The number turned out to be the number of the tech. Guess he is the company.

Rear Sillcock leak wetting foundation. Choice denied the claim. On 9/24/2019 Choice approved the same repair to the front sillcock leak wetting the foundation (claim #**). I find your inconsistencies to be disturbing and will most likely NOT renew my plan when it becomes due.

I live in Las Vegas. One of my air conditioning units went out just the other day. I didn't know about it until that evening. Needless to say it was hot. I went online and filed a claim. This was a Thursday night. I fully expected to not hear anything until the following Monday at the earliest. I was positive every repair company in Vegas was booked as far as the eye could see. To my very pleasant surprise, I had someone at my door within 18 hours. 30 minutes later and my air conditioner was fixed.

When the plumber arrived he was very customer friendly and polite and on time. He (Omar from UB plumbing) he completed the job that I was having and I was so satisfied. Thanks Omar. Very very good job done. I hope to continue using him again.

The technician was on time for the time that was scheduled. Made the repair quickly and was on his way. The only thing that was a problem was: We had to wait 3 days for the appointment. The A/C was not working at all. In Texas the temperature was 100 - 104 degrees and we had a difficult time dealing with the heat.

Unfortunately I had a very bad experience with this company. My electric range broke As parts to repair the unit are unavailable, the unit was to be replaced. The amount offered to replace the range is far below the amount it's going to cost. Furthermore, my case manager, Freida **, (**) failed to return any phone calls or respond to any emails. When trying to call the company, I was met with rude and sarcastic customer service representatives. Whose comments included, "What do you expect, the world?" And "Well, you didn't pay for it anyways, so 400 dollars is good." I am highly dissatisfied and disappointed in a company that I had such high expectations for.

No air conditioner in 90+ degrees weather from Tuesday thru Sunday. I still don't know what was wrong with unit because repairman didn't speak fluent English. He could've asked me to put on a mask, if that was a problem. I'm just glad it's working, but still leaking water in my home!

I want to express my gratitude to the Choice Warranty Supervisor and the Air Conditioning tech from Boadi that was able to provide a temporary work around for my air conditioning issue until the correct part comes in. The Choice Warranty Supervisor tried her best to assure me everything was going to be alright. I was truly upset and very irate. I was so upset because someone cancelled my previous air conditioning ticket without letting me know, because they assumed my new order was a result of my coil issue which it wasn’t. The Choice Warranty Supervisor did an Excellent job calming me down even though she probably didn't think that she did.

Don't do it. They will butter you up with "amazing" deal and package. It's not. Service is awful, they won't reimburse for anything. They only care about finding ways to not cover you. Half the time they can't even get you a repair company and tell you best of luck find them yourselves, then you can jump through hoops to get "reimbursed"...maybe.

Armando O. did excellent work changing out a faulty garbage disposal and reworking the PVC pipes that had come apart flooding the kitchen cabinet. Also installed a wax ring in the M. bath water closet and replaced a valve in the toilet tank. I could not be happier and will recommend S.A. Plumbing and Armando with the highest rating. Very professional and personable.

He was very knowledgeable about my refrigerator. He said there was no air flow and he I thought he fixed that. But we are still having a problem with the refrigerator not cooling. Running 70 degrees plus now. They guarantee their work for 90 days. So he should come back on a follow up visit. He just needed more time to stay and make sure what he did was enough to get the job done.

The technical was very professional and give very good detail on what need to be done. Explain what need to be done to get the Unit back to working. He told the old unit is cannot be repair I would need new one.

Quick response from both Choice Warranty and technician. Very professional and personable. Would highly recommend Choice Warranty to anyone buying a home. The technician was on time and was very knowledgeable about my machine and what the problem was. Thank you so much.

Air conditioner not cooling. Address of service is **. Problem was the filter. Rafael was very professional and had knowledge of our unit. Very satisfied with his service. He was able to tell us about past service and work he had done one unit in the past. We have only owned the unit since last August.

We had several outlets that stopped working. 1st appointment time there was a mixup but we rescheduled. The electrician was early, friendly, professional, let me ask questions. He explained without being agitated. He checked every outlet in the house. Tech wore a mask and protective shoes as well. Tim... great job.

We live in Central Florida and A/C is a necessity for a comfortable life since it is so humid and hot. When our A/C stopped working, we immediately put in a claim and within 24 hours a technician looked at the A/C, determined the problem, and ordered the part. This is what I expected and was very happy.

Technician could not complete his job due to wrong order number generated! So now I have to start this process all over even after the diagnosis! Not happy at all. And was on hold for 40 minutes. Total time on phone was just over an hour. And I had a hard time hearing the lady on the phone. So many things went wrong.

I needed a new home warranty. I.am very happy with the one. I got. It was in my price range with a discount. Your sales rep was great. Explained everything to me. He was great to work with. Gave me his number. If I have a service item need fixing I could. Call him and get the problem taken care of. Thanks. Bernita **.

Buyer beware! Do yourself a huge favor & read ALL the fine print in your policy guidelines BEFORE purchasing. My air conditioning would & should have been covered for all intents & purposes for a partial reimbursement however the technician sent by Choice reported back to them it was not working due to my negligence. I have had my AC unit serviced every 6 months for a clean & check since I purchased my home 18 years ago. So in other words, Choice is saying every other company who has come to my home to service my AC has been wrong & their 1 technician is the only person to have got it right in 18 years. Now I'm left with a non functioning AC unit in the middle of AZ summer. I had Old Republic for many years. Never should have switched to Choice just to save a couple hundred dollars. In the end, it has been nothing but a headache & I fully regret my decision. Lesson learned. NEVER AGAIN.

We took advantage of CHW reimbursement offer and were able to have the Air Conditioner up and running in less than 24 hours. CHW gets a triple "A" rating and 5 Stare recommendation. We required a special motor plus other parts which our service company (McDeVitt Air) was able to locate thanks to the ladies in their office, Thank You CHW.

Advance Heating & AC- responded quickly, technician was knowledgeable and quickly resolved issue- was courteous and professional- great job! On extremely hot day had AC back up and running in 2 hrs- greatly appreciated!! The tech diagnosed the problem (dead cap). Quickly found replacement. Installed new one. Verified Freon levels and verified normal operation- Tech gladly donned mask to help control COVID spread/

Kris from Max Cool was on time and very nice. He diagnosed and fixed the problem quickly and got the air conditioner working properly. I would recommend him to anyone and if I need service on my air conditioner again I would like Kris to fix it.

AC repair. Excellent service, great follow up, we appreciate the service! Tech was knowledgeable, friendly and concerned with our issue. He ensured follow up so our issue was resolved the same day, and later called to check on us. His level of service impressed us and helped immensely! Thank you soooooo very much!

Ac repair. The tech went out of his way to fix the issues we had and we appreciate him. Thank you for taking care of our issue. We hope we don’t need to use this service again but feel great knowing we have this service. Please thank the tech for his hard work.

Purchased a warranty April 15, 2020. On June 1, 2020 my stackable washer / dryer went out. I purchased the most expensive warranty package, and CHW, sent me email after email stating “WE CANNOT FIND A TECHNICIAN TO SERVICE YOUR APPLIANCES DUE TO COVID 19.” They continued...”You May find your own technician and send in the findings and we will reimburse within 30 days.” I DOUBT THAT... And this is why.... With the information they provided me I thought I had better call them.

Pleased with Tech and his ability to locate and fix problem. Only thing that would improve service is to expedite repairs for Senior Citizens, for a senior up north in winter with no heat, or senior in Southwest in summer with no A/C, it becomes a health issue quick response is needed.

The best company for AC was sent by Choice and I am so excited that our unit was thoroughly serviced and completely fixed. Best service I could have received from them and if anything goes wrong in the far away future (fingers-crossed), I know who has my back!

I never filed any claim on this house until now. My AC has been repaired/maintained to keep cooling for the last few years, but now during Houston's hot summer, coil and condenser finally gave up and I filed a claim, Choice Warranty denied my claim and gave me lots of frustrations. Waste of my time and money. I am utterly disappointed. Case manager from Choice claim department was awful and painful to deal with. I made efforts to provide my AC maintenance invoices that the case manager asked of me to provide, after his much delayed response, he still denied my claim and offered zero help!!! Promised to have other case manager to call me, then broke the promise. Overall totally unreasonable, unethical and unprofessional from Choice claim department. Not to be counted on when you need them.

The sign up over the phone was easy. The agent was very helpful and also offered more options. He was friendly and informative. I was able to print out my contract from my email. I would recommend this company to other who want a home warranty.

I have made a number of claims this month and the response time takes too long... I submitted a claim concerning my microwave which was determined too expensive to repair and we are still waiting for the replacement settlement check. The process takes too long...

Due to covid, the process is a bit confusing. How to get the approval is not very easy as far as the technician submitting the diagnosis online. The technician doesn't want to leave & submit online and then return to fix it. We are trying to limit our exposure to people as workers are trying to limit their exposure to us. Why do you have reps answering the phones but the approval technician are not, those are the reps we need. We had to get it fixed, for the tech to come back would have been more expensive and as I said less contact with people is best for everyone. I can't believe this claim was denied, when we didn't understand the process & I believe if the call was made which we tried it would have been approved. So no I am not very happy with this experience.

I hoped that I would get a sooner appointment than 4 days from now. This might be a very minor repair???. I would appreciate it if you can find another company sooner. I have company here until Monday. The heat will really make this house very uncomfortable. Please see if you can do something for me????

Freddie ** was very helpful. He gave me the payment options, a good discount. And add ons that I needed to cover my property. I will recommend Choice Home Warranty to my friends in the future. Looking forward to a long relationship with Choice Home Warranty. Thank you Freddy. Very much.

THAT IS A BUNCH OF BS. Normal wear and tear is that the way you get out of stuff you don’t want to pay? That could apply to anything and will not cover nothing. Since I have this warranty I have never made a claim and when I do it's normal wear and tear. That’s bs. All my family is with your company. I will tell them to cancel and will not recommend this company to anyone. Thank you.

I contacted the company with my air conditioner went out. They immediately set up a service person and they are replacing the unit. I am pleased with my service. I would recommend and very thankful to have it repaired. Thank you.

Your customer service representative Sam ** was courteous and informative. He explained in detail the plan I chose and also was successful in upgrading me regarding the fees involved. I'm glad I called. I read your reviews before I called and your company offers services that the others don't.

I contacted the Choice Representative via phone. A claim was made. I am as informed the process. I had follow up emails And the composers contact the servicemen, made an appointment for me. I am then emailed the information and I also received a voicemail with the identical information. The repairman arrived as stated.. Well done!

Air Conditioning. When I contacted the vendor the following day, they had not received any input from you. Once I got the appointment set up everything went extremely well. The tech knew his business and got things running in a few minutes.

Air conditioning and electrical. The electrician was very efficient. The AC wait was so long I had to call another company. The wait was 48 hrs just to put the call out. It was 90 degrees w/o air. Couldn’t wait a week for ac.

Our leaky kitchen faucet was fixed quickly with one visit and timely. Plumber followed the CDC guidelines and was very pleasant. I would have him in our home again. Toth plumbing was very responsive, on time, courteous, explained everything clearly and did not waste our time.

I was very dissatisfied with the claim process/customer service. I called on Saturday, July 11 at approximately 6 PM, elected the call back option but I was not called back on Saturday or Sunday. I tried to file online but after being sent to several unrelated sites I left the site. I called back Monday morning and was advised of phone problem. I finally got thru about 12 PM and got a call back about 1 PM. I started this claim on Saturday and was not complete until Wednesday July 16 about 4 PM. The contractor assigned provided excellent service.

First problem is that since 2017 my plan has had a $45.00 service fee - but when the claim was finalized they said I had a $60.00 service fee. Took two phone calls and a lot of time waiting to get that solved. Second problem Choice Home Warranty decided to reimburse me $299.99 to replace the machine instead of fixing it. That is the same amount I received over two years ago to replace the washing machine I had then. Did time stop, did prices not increase over the years? Plus I paid $45.00 service fee for nothing! THERE IS NO WAY THAT I WAS ABLE TO REPLACE MY MACHINE FOR $299.99 - it ended up costing $534.00 for a new machine. GRANTED, I bought the previous one as used, but could not find a used washing machine anywhere, and did not feel like wandering all around Orlando in a PANDEMIC looking for one! So for all the money you were supposed to save me, I ended up paying almost $300.00 out of my own pocket!

He went out of his way to help us. He had scheduled appt originally for the 17th. However, he found a way to be here 2 days early. A/c is fixed and very happy with his service. The request was handled well. I would recommend this warranty, but especially this company.

Placed a claim on 5/27. Claim update on 5/29, servicing on 5/30. Fee charged, service complete. 5/31 Claim denied from Choice Home Warranty. On 6/9 claim, 6/10 offer for Claim Reimbursement to get your own heating and cooling company. 6/12 New Air Conditioner installed. 6/11 Claim denied, due to prior service call on 4/30. Appealed the denial on 6/13. Sent a email to claim agent on 6/16. Spoke on 6/17. Was told the claim was denied, ask for a copy of the technician's report. Was told I would need to obtain that from the Heating and Cooling company. I reached out to them and was told, when they submit their report it is online and they are not able to see it after it is transmitted to Choice Home Warranty.

I called for a warranty in CA. Rep me not available. I was sold warranty 7/15/2020 for a family member in another area for one year. Salesman tried to push me into a 5 year plan. I said NO!! Next day We reviewed coverage email 7/16/2020 and it does Not work for us. I have made 7 calls in 2 days to cancel and get a refund to my credit card. No person answers the phone. When I received one call back they said that is not my department!!! Cancel my warranty!! Not interested!!! Please process my refund ASAP.

Y’all provided quick and professional services. I appreciate the assembly of the order was and how fast y’all were able to correspond with the original order. The technician showed up at the time he stated he would be there, made some recommendations and explained the problem at hand.

AC not cooling. The service was terrific, service man was very knowledgeable. Response was a little slow probably due to high call volume with our excessive heat in recent days. He gave me a few tips about keeping area wide open around units.

Ms. ** was very patient, willing and able to answer any questions I had, worked with Us to meet Our financial needs. I have been looking for a new warranty company and I have with y'all. Thank you for everything.

I have just started with Choice Home. So I have no experience with them yet. My service starts next month on the 17. Everything in my home is working well at this time. So until I need to make a service call, I can't really give an option. The service I have received so far is great.

Great service! Next day it was all fixed. Diagnostics were great and did not need to order supplies to wait. I have been a client of CHW for the last ten years or longer and overall it has been a positive experience.

The air conditioner was older when I moved in, but passed inspection easily, and has never stopped working until 2 days ago. I filed a claim, and was told I should use the "reimbursement process" and call a professional to do what the technicians CHW would do (and given a precise list of those tasks) BECAUSE CHW was unable to find a technician itself to perform the service. I have followed every direction carefully and have professional taking pictures and diagnosing the problems right now. It is a blessing that CHW offers this because I cannot go on any longer in this heat.

Our air conditioner stopped working. I filed a claim via phone. I received an email within 4 hours saying that Choice was having trouble finding a repairperson to respond within a timely period. I could option my own local repair person and be reimbursed. I did that. When the repair person diagnosed the problem, we submitted the form for approval online that I was given the link to. It is a form for repair people to use who are designated by Choice (confusing info for others). Anyway, the phone number of the repair person's company was used. Form submitted. Then we realized that a smartphone number was needed in order to receive a text for approval. I called Choice and was online for over 20 minutes. The fix was approved--we just didn't know.

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Leak in kitchen under sink which turned out to be issue with sprayer not faucet. Repair person was professional and explained everything. He ran the water and kept checking to make sure it didn’t leak anymore. Would highly recommend him.

A/C was slightly low on Freon says the tech. System was barely keeping the house cool. The tech Charged system with a little Freon and could feel the house immediately cooling down.. Tech gave me his number and said if I have any problems I could call him immediately.

Contacted them about my stove not heating up at all. Technician came next which was awesome and he was awesome and knew exactly what was wrong and submitted everything to Choice Warranty within 5 minutes of leaving my house. They decided that it was not cost efficient to fix my stove and that it needed to be replaced and to go online to start the replacement process. I went online to approve the replacement process and they said I would be mailed a $299 check to replace my stove that values at $1299. I called back and was giving a case manager and I reached out to them and it’s been radio silence for 24 hours with no returned emails or phone calls. I just want my stove to work. Been without a stove for 3 days now.

Replaced air conditioner fan motor. The tech was very friendly & had it fixed in a timely manner. He seemed to know his job very well. He did not make his appointment but called & made it the next morning.. I

Contacted CHW because our main air conditioner stopped working and we received a quick response via email and an appt. was scheduled with a technician within 24 hours of contacting Choice. Service technician was prompt and professional and diagnosed and repaired the air conditioner same day.

Faucet came off kitchen sink. Tech fixed in timely excellent fashion. He was very professional, will definitely use again, and will refer to friends and family. Please always send him if I ever need him again. Thank you Tere **!!!!

Home Warranty! Kendra ** did a wonderful job in helping us to get our Home Warranty. She explained every option to us & we were satisfied with the options that were presented including the available discounts & savings. Bravo, Kendra!

Stove. Cannot adjust right front burner. Please don't waste my time with surveys. You have a good product and the work gets done promptly. Now is the time for all good men to come to the aid of their country!!!!

I am so disappointed and thought that Choice was a plan to fix or replace and you were not able to do either. After 2 different service people came over the course of 2.5 weeks, ultimately the last one said it needed to be replaced and then I WAS OFFERED ABOUT 40% OF THE REPLACEMENT VALUE. No other remedy. I feel that this is false advertising and that people should be aware that this is not right. The company should provide much better customer satisfaction and honor the plan.

All Type Heating & Cooling...they were amazing! They showed up early to install the new circuit board on my air conditioner, and even put in a new air filter. They didn't have to do that. Joe was an amazing guy...even taking time to pet my dogs. Lol.

Excellent service! The technician was very good and professional. Had AC working good and cold in your 30 mins. He explained the problem and what he did. Lyles AC I would always like them to come out again if ever I had AC issues/problems. Great Service!

Panel didn’t work. They have to replace it. Waiting for part to arrived. Very good service. He was on time and very professional. Keep up the good service that you have!! I have to call as soon the part comes so he can installed it!!

The technician came on day promised and was able to figure out the issue and make repairs to help keep us safe from a potentially dangerous situation. He checked out the system and had to figure out how to fix the problem so it would not reoccur again in the future.

Jason from Final Touch was fantastic. He came out on the day he was going on vacation to fix my water heater. He is such a nice and polite guy. Really liked his professionalism and expertise. Will definitely ask for him if needed in the future.

San Antonio Plumbing, very professional; company. Excellent Customer Service. Armando ** had great customer service, did an great job and left everything very clean after he completed replacing our garbage disposal. He was very friendly and took all the protections as he entered our home mask the whole time he was in our home. I would highly recommend this company.

Dishwasher repair - Competent/aware of my issue/completed my request. Advise necessary issues that need to be completed. Articulate and clear in discussion. I had problems accessing the website - kept getting George ** and was unable to sign on.

The technician was courteous but the customer service rep was not understanding to my need. I have a elderly family member in my home and no one would listen. I needed the hvac fixed. I had to leave my home and get someone else to work on the hvac.

The only thing good that happened was I hired my own tech. This is the second time I’ve had to hire my own tech because you had nobody to respond in my area. I was told that I would get a text back with the approval, thank God I didn’t wait for that, because it never came. They sent an email but that was not what the instructions stated. You people have big-time communication issues. I will say the customer service person I talk to was nice.

Technician found that the AC had been shorted out by the Aprilaire humidifier. The technician was polite, wore a mask, and was efficient. I appreciate that the service was set up by Choice Home Warranty promptly. I feel the service fee is very reasonable.

I have lived in my home for 15 months. This is the second work order I have submitted since living in my home. Both work orders were denied as CHW stated are pre-existing conditions. My home was newly remodeled prior to me purchasing it. The remodeler added an extension to the home which includes: 1 bedroom, 1 full bath, and a two car garage. They installed new appliances throughout the home. All work was completed without my prior knowledge.