Choice Home Warranty Reviews

Quick and easy to schedule a claim, love the easy system and how you get an email with all the info. Customer service was helpful. Even though they have a min of 24 hours to fulfill request it happens quickly. Thank you Choice Warranty.

Technician stayed no longer than 30 minutes put 1 pound and a half of cooling system. It’s cool but not cold so I’ll wait a day or so to make sure it’s fixed. Will call back if it’s not fixed. Technician was really worried about getting stuck in the rain.

Poor service from your company. Always denies claim. Rude customer service rep. System denied due to being dirty. Tube was collapsed. Not covered. But says it is covered in your papers. Would not recommend your service to any one.

Hello, I have been a customer with Choice Home Warranty since Jan 2020 and my experience with CHW is not at all pleasant. The purpose of taking the Home warranty is to get the items repaired or replaced in case of any issues but CHW doesn't really help out customers in repairing or replacing the unit. As my refrigerator was not cooling enough, I lodged a complaint in June 2020. CHW just looks for reasons to deny the claim and don't honor the contract. We had refrigerator in a Big Kitchen with clean area and the claim has been denied for following reason because dust is there behind the refrigerator even though the area was clean. Pl see below CHW Comments:

We bought two years coverage and have a simple plumbing problem. First we were given an appointment with a company that no longer exists. I am at a loss as to how the appointment was made with a non-existent company. Of course we waited five hours and no one showed up. Now no one returns our calls. We feel swindled.

I was referred from someone to use Choice. The agent was polite and not pushy. This was a no hassle conversation and I look forward to renew. Look forward to having certified contractor to fix and or repair the item.

My representative, Andy was very professional and complete, I must say that he was a truly determined salesman, meaning the can do spirit of never giving up on the clients needs. Letting me know with detailed explanation as to what your company had to offer and your mission. Explaining to me that there were benefits for seniors as well as military, as far as the different plans available. He also explained cost differences.

The men responded in a timely manner, agreed to reschedule to my convenience and did their work. I seem to have ongoing problems and called them in reference to the problem. They explained that I need to call again to get clearance for them to come back. I am in the process of doing that now. They were well spoken and patient with me.

Plumbing repair. I feel that when a customer has to find a service person for a reimbursement; the process can be streamlined more. Technicians don't usually have time to be put on hold; while waiting for authorization from your authorization service office...Thank you

Choice Home Warranty is a scam. They do not cover anything. We had to pay out of pocket for what we would call a mechanical failure but because we didn’t have the maintenance records from the NEW HOUSE we moved into they refused to replace our outside AC unit. I will be cancelling our service and hope we get our money back for this waste of time and money. This is just a scam and they will find any way around not replacing anything.

Plumbing repair. I called and got a message about a long wait time so I went to the website as recommended and filled out my request. Next thing I know there is an email saying my appointment is made for today between 3 and 8PM with the plumber's info. I was just about to call the plumber to request before 7PM when he called me to verify and let me know he was on his way. I did not expect such fast service. No more leak!

Mr. ** from TWO worked on restoring power to my electrical outlets. I was not able to use the upstairs outlets. Mr. ** explained that I was using too many electrical items at the same time. Mr. ** went to the breaker switch box and flip the power back on and my outlets was in full use. It was strange as I had done that already. The next time I will flip the switch several times before calling you guys out again. The money waste but I guess I needed it necessary information as a reminder.

Had this for over a year, never had to use it. Finally did and they found every excuse in the book not to pay out. They denied the claim saying that the provider said there were cracked and missing shingles on my home. I talked to the provider -- They showed me EXACTLY what they submitted. There was NOTHING about Cracked OR missing shingles. They did mention that since the code for the roof had changed since I bought the place that the roof was no longer in code, and needed upgraded. So then Choice stated the roof wasn't up to code.

Three days with no A/C in Las Vegas. Technician came within one day, but reply from Choice was sporadic. Technician suggested Homeowner call Choice. Choice claimed they were waiting for reply from technician. Homeowner communicated this to technician, he called Choice again. Claim finally approved for replacement - but email from Choice indicates $900 will be due. Homeowner approved, but now parts can be ordered and it will be another day without A/C. Temperature in living quarters reaches 90 degrees. Outside temp is 110 degrees.

After reading about your service and all the people that put a review of your company and service it was a blessing and honor to be a customer with Choice Home Warranty. It seems that it is an awesome company.

I called customer service, and I spoke with a rep within 2 minutes. Was not a good connection, but she was very patient and helpful. Now, I wait for a service company to call about my clothes dryer. I have been very pleased with Choice in the past, and I am sure they will not disappoint this time.

Order placed today. Your Employee Amy ** explained very clearly the Contract I agreed to. I never felt rushed or taking too much of her time. I came away from this feeling good. I did not feel rushed into ordering anything. She spoke in a tone I could understand. Wish more companies would hire people like her. You are blessed to have her in your employ.

I receive an email that would be here tomorrow between 8-12. That 48 hour later when you are dealing spoiling food. I tried to call them but it went voice mail and they have yet to return the call to see if they could come faster

The Smartway Appliance technician was very professional, very polite, and wore a face covering using social distancing guidelines, and was able to tell me why my dryer wasn't working. He also came in the indicated time frame and called to let me know that he was on the way to my house.

Call was answered prompt and very professionally. The coverage was explained very well and I was glad to purchase the policy. Mr. **explained other options for longer coverage which I thought would have been a good deal however I chose not to take advantage of.

Air Conditioner not working. Technician did a great job. He kept us informed of his arrival time, and arrived at the time promised. He was well spoken, knowledgeable, and quickly resolved our problem. We were very impressed. He explained in detail what had failed and the fix required.

The guy that came over to fix the AC was pretty cordial and professional. He took his time to diagnose the problem. I just would've loved that he puts on a mask to prevent the spread of COVID-19. Otherwise, he was great!

The first man I spoke to was very helpful, spoke slowly and gave me the best price possible. I called back within a few min to ask about the technician's price. I wanted to know if it was still 45.00. The man who answered this time, I thought was possibly the same person, but spoke extremely fast and rushed me off the phone saying yes, everything's the same. Looking over the information I was sent, it's not the same. The technician is 60 dollars instead of 45. I was really unhappy with the second conversation, very unprofessional and I was shocked. I don't know what happened there.

I have taken the home warranty from Choice for 5 years. I haven't used it in the first few years but then my dishwasher started leaking. I contacted the choice home warranty and they scheduled the appointment with the technician. The technician canceled the appointment without informing me at the last moment. After rescheduling he told me that the drainage pump needs to be replaced and he ordered it which will arrive directly at my home. The pump hasn't arrived after a month and the dishwasher is not yet fixed after one and half months. It's totally a waste of my money. Please don't take home warranty with choice. If I have to give a negative star then I will.

Renewal. My sale person name was Andy. He stated that Choice was here to make me happy with their service. I said, "We shall see." He use the word "get guaranteed," I had to tell him only what is in the policy is what I can go by.

So far so good! I'm a first-time user and had my doubts, but I made a claim and they showed up the next day and it was fixed. $75 out of pocket. I'll take that over a sharp stick in the eye! Hopefully the next time I need you it will be the same experience.

Dishwasher. Technician was very good, got right to it immediately, she explained what happened, fixed it right away, in forty words she was good, you should have more employees like that. If you had more employees like that maybe you wouldn’t have all the negative stuff that’s out there about you.

My a/c was not keeping up with the temperature so the house was at 83 degrees. I called on Father’s Day and by Monday I was on my way to having it fixed. Tuesday at 8am the plumber was here and by 9:30am my house was at 75 degrees and holding. I only had to pay the initial amount that I contracted and voila I have air conditioning. This is the second time I called them and Choice was right there for me. The first time my refrigerator needed new temperature controls and within two days this was taken care of. I am a senior citizen and this has been a life saving Choice.

I requested service on my dishwasher, the first tech to show was Jerry **, who did not arrive per the schedule. He said that there was nothing wrong with the appliance but did indicate that if I had further problems that the $60.00 I paid him would be good for 30 days. The next day the same situation presented, not draining. I called him 5 times over the course of 2 weeks, no reply. I submitted a second claim and the Tech indicated 3 separate issues with the DW. Again another $60.00 was paid and a replacement was the most effective solution. CW offered $179.00. I am not a plumber or own a truck.

Roberto was awesome! He was very customer friendly, knowledgeable and very professional. He assisted me quickly but thoroughly. I truly appreciated his guidance and how he got me all set up with continuing my policy. I am very pleased. Thank you!

I thought the technician was very helpful and professional, I definitely would recommend. He was a little late but it was due to the weather. He was able to troubleshoot and find out what the problem was very quickly. Thank you for all your help.

Samsung Refrigerator. First appointment, the technician, Joseph didn't call us but he claimed he called and nobody pick up the phone so he left. In fact, we were home waiting the whole time. So we have to reschedule to 6/22. The second Technician, Jose came on time and fixed the problem very quick and very professional.

Kendra ** was amazing! She followed up gently without badgering and when we did connect she was an absolute joy to work with. She knew just what I needed and bam it was done in seconds. Great personality and she is a great asset to Choice Home Warranty! Give that girl a raise!

Neil was able to explain about the warranty coverage and appliances covered in good detail. Also he answered all my questions about my current needs and anticipate future needs as well. I feel all my questions around my needs were answered sincerely and I also got valuable education. Thanks for service.

This was my first time submitting a claim. It went very smoothly and I'm happy that my policy was comprehensive enough to cover the pool. The customer service rep was very helpful in telling me what would be the next steps.

I spoke w Andre and we were able to negotiate a better deal. He was a awesome person to talk with! I hope, upon receiving my written policy, I am just as satisfied with this product. I did purchase a five year+one free additional year contract. I would have been happier if I could have spread the payment out four months but supposedly his boss would not agree to that option. I hope I won’t have regrets. I wish they made exceptions and I could continue with my 35 year HVAC company...

The sales person was efficient nd knowledgeable. The only issue I had was that 2 days after I signed up with your company I kept being called by your salespeople to sell me more services?? The calls stopped after I said I would cancel the whole thing, but a bit too pushy is not pleasant.

It took almost 3 weeks to get a technician to my home to assess issue with my AC. Numerous appointments made with 5 hour appt window and then no show by the technician.. All-in-all, 20 hours of waiting for somebody who never showed up and didn't even bother to call. When you live in NM in the desert and it's 100 degrees, 3 weeks is a VERY LONG TIME. I spoke with several people from Choice Warranty Customer servicer as well as emails galore that were responded to with what I assume to be some sort of a robotic response system. This is not even close to the service or experience I expected with Choice Warranty.

This is the second time I've called in to start a claim with Choice Home Warranty. The first was on a cooktop that cost $979 on sale at Lowe's. Their tech diagnosed 2 parts bad at a cost of slightly over $800. Choice came back and said they wanted to replace the cooktop and not repair it because of high cost of the parts. Their offer was $229! Can you believe they offer to replace a 18 month old cooktop that cost me $979 new? We told them to keep their offer!

We spent 2 days waiting for one of your techs to show up. Nobody even had the courtesy to call and let us know that they would not be showing up. Didn't make us very happy. I asked to speak with a manager, but we did not get a callback. The gentlemen who showed up this morning were excellent.

Initially I was not going to renew my contract because twice they sent someone to fix my refrigerator and it was not fixed. It had been leaking water under the vegetable storage trays and freezing it. However, they did repair our 3 ton A/C unit although I had a copay. Our other unit is leaking water onto our guest side bathroom ceiling. I am not happy that I was told I would have to wait until Sept 2nd to address it. This is a new repair.

Updated on 07/04/2020: The people at Choice Home Warranty have done nothing but lie and make up ludicrous myths throughout the life of this claim. Robin ** was one of the worst and then felt she should be commended when she actually did get something, or what she thought was something, accomplished. I have never been treated this way as a customer in my entire life and I have made it my goal to spend the remainder of July and August telling everyone in person and through social media about the absolute circus I was put through. You all should be ashamed and embarrassed.

On Sunday 8-21-20, I made a claim for A/C not cooling. After 24 hours, I was advised a technician could not be found by CHW. I was sent a link on process to find my own technician. Luckily, I am a preferred customer with Airtron in Indianapolis. They responded within 3 hours. THEN...I pulled up the form I had to fill out for the diagnosis part of the process! I had to research the A/C unit! I had to take the pictures and download them! I had to fill out a very tedious form with technical information about the unit! Luckily the Airtron technician assisted. Then I discovered the diagnosis had to be sent to your technical team and approved.

A/C making terrible noise. Technician was on time. Called to let me know he was on his way. He had a very neat clean appearance, and gave me a business card at my door. He replaced bearings and got my unit up and running. I would like to request him again for any future repairs.

Dryer Not Heating. Filed a claim, service was the next day! They did not have my part however, and will be seated a week for repair. Pleased with timely service. Just wished the part was available sooner. I only have to pay the $65 fee! I do not have to pay anything else, money for the warranty well worth it!

Air conditioner. The only reason I did not rate a ten is because it took several tries before he figured out the problem. That being said he came back promptly each time I called him. Very pleasant and considerate. Professional in every way.

Thanks to Mr. ** I got all of my three homes covered. Mr. ** was always courteous and very professional but also gave good advice. Thanks to Mr. ** you have a new customer which will inform others of your service. Thank you again. Preston

The technician was engaging, bright, knowledgeable, and extremely nice. I hope all your technicians are this good! From the time he arrived until he finished and left, he was extremely courteous and answered all my questions on a level I could understand.

Very good and fast service. In past we got another company but compare to other this Choice company is better and you can trust them. They work with different technician. They all very cooperative. We are happy with this company.

The authorization and replacement of my garbage disposal was seamless. The technician was very professional and courteous. He wore booties as well as a face mask for protection. Unfortunately, the replacement disposal was probably the cheapest model out there. It would be nice to have the option to upgrade to a better and higher quality model.

CSRs seem to have no idea how to resolve any problems. I have been constantly put on hold or told I will need to wait for a call back, which never comes. I was asked to pay $450 for “uncovered” charges on a claim, but when I asked for an invoice, I was told that information wasn’t available without first declining charges then having a supervisor explain them to me. Still waiting on the call back on day 3 without AC. WAS also told “ordering” a part would take 3-5 business days, bringing my total wait time to a week or more. Have never had a positive interaction with this company and will advise my realtor (who bought the package) not to use this company for future buyers.

Tech completed some maintenance work but could not finish the job because Choice Warranty did not get back to him regarding repair/replace the opener. I am not happy about that. The tech called choice warranty to get ok to repair or replace unit and choice never got back to him so he left.

Dishwasher was leaking. Ruined baseboards. Technician came in. Stated that dishwasher could not be fixed. Choice Warranty offered me $179 for the dishwasher. I thought it was going to be replaced completely. And they came back with a $300 offer. I still believe that they needed to replace the dishwasher without penalty since I paid my premium in full. She's on vacation.

I purchased my home a little over a year ago and had a home warranty through another company. When it came time to renew, Choice home warranty convinced me to switch to them. Well my central air compressor stopped working and Choice refuses to cover it. So now my infant and I are stuck in an unbearably hot home trying to figure out how to get my AC replaced. Isn’t that the whole point of a home warranty? For things like that to be covered? Very aggravated and would not have switched warranty companies if I knew this was going to happen.

Bill ** son with Salter Heating & Cooling, was top notch! He was quick, very knowledgeable, and friendly. My relay needed replacing and he replaced it in no time at all. I would ask for him again via Choice, if possible.

I am a former customer of American Home Shield. I saw an advertisement for Choice Warranty and called in for additional information. I signed up because the savings with 95% of the same coverage is almost 50%. The only recommendation - allow other payment options as opposed to having to pay the full year up front. I understand trying to save on administrative costs, but paying online is an option that would work. I would have preferred to pay 1/2 of the annual premium and pay the remaining in monthly installments online. Since that was not offered, I paid the entire annual premium. Once I retire, paying the annual premium up front will not be an option that is advantageous on a fixed income.

The pool pump is leaking and it locked up. We took out the warranty because we are retired and on a fixed income. The technician gave us a figure of $900 and the coverage I have limits it to $500. We cannot afford another $400 for the technician to replace it. I asked the claim manager if you could just give us the $500 and we can replace the pump and install it.

I guess the hot water tank is real bad and the tech was requesting a replacement. I still have not heard anything and we need hot water for every day life!!!! I would expect faster service to get this job done. If this was winter and I had no heat we would have a REAL PROBLEM!

The company that Choice sent to take care of my A/C was really great and did a good job!!! The team worked for several hours and never stopped until they were finished installing the new AC equipment!! The team was very nice and kept me informed of everything that was going on in the installation. I have already told some of my friends that I would recommend Choice if they decide to hire a company.

Technician was knowledgeable and friendly, not happy about Choice’s customer service. I tried to call when I had a no call/ no show two weeks ago. I couldn’t get through and never got a call. I called the other technician who seemed confused. I called to see if the electrical work was covered. Was told it was and then they replaced a breaker 15amp, that was overloaded with the exact same size amp. The electrician told me my circuit board/box was not up to code and that it would blow again. I appealed Choice’s decision to not repair the damage that is a fire hazard. Naturally no one will call they will send an email. Damn shame.

Noisy dryer. We had a service tech out within 24 hours of our claim. He was on time, knowledgeable, friendly and efficient. He diagnosed the issue, had the part in his truck and problem was fixed in 30 minutes or less. We were very pleased.

It is disappointing and unfair to pay a service call and be denied repair by CHW because of a "fine print" exclusion on a complicated AC product. In addition, the process to reach decisions takes far to long considering it is summer and these claims involve refrigeration. Once you deny, the customer has to start all over to choose a technician and pay another service call. Bottom line is I've paid you on two claims $45 each time only to discover you won't fix it. Then, I pay another technician another service call for the same issue.

My double oven went out and choice home warranty only paid $800.00. The oven retails for $3000.00 plus installation and haul off. I have two rental properties with the same warranty. I pay over $1500.00 a year for all three policy. I would have been pleased with at least $1500.00.

AC service. It has not been repaired yet. So far the service has been excellent. Technician was very professional but again, the problem was not solved because it has to now be approved. After work has been completed then I can give you a more accurate review.

Dishwasher/Garage Door. Victor was amazing! Very knowledgeable and super friendly!! He knew exactly what was wrong and how to fix it. He quickly fixed both my problems and set my mind at ease. Would recommend him to anyone!!! 10 stars!!!! Thank you Victor!!!

Ed was awesome!! I wish all repair persons were like him. He push the button on my garage door opener and knew instantly what was wrong. He opened up the opener and sure enough he was right. Fixed it right up for me!!! Thanks again Ed!!!

I am happy with the warranty coverage but the agent that called me and we negotiated was very rude in the fact he curtly ended the call after I rejected an extended service agreement. I still purchased a one year as I wanted to assess. I'm sure I will be happy but I didn't like the response of the agent. Thank You.

AIR CONDITION NOT WORKING. POWER WAS OFF, WE DIDN'T REALIZE IT. TECHNICIAN ADVISED AND WE TURNED POWER ON. AIR WORKED. Pleased by service provided. Thank you! Will call again when needed. Appreciate the prompt response.

It was good service and friendly service. I will recommend CHW to my family and friends. Operator answered my questions about the problem I had very friendly and correct. I got the plumber information and time to arrive to my home.

Choice warranty was unable to find a vendor to fix my AC. They have offered to let me find my own. They will cover costs if approved. Will update if it goes well. Waiting till next week when my repair comes to evaluate the situation. Hopefully it will be covered.

Whirlpool Dishwasher. The response was quick and the appointment set up just as quickly. The appointment was sooner than expected which was great. The technician was exceptional; quickly finding the problem and fixing it. We already are seeing the value of having home warranty and, so far, Choice has lived up to the recommendation we received when we were in the process of purchasing our home.

If what you say on the phone is correct we will enjoy your service. We are not happy with Sears so hopefully you will be better. We're are very jaded when it comes to warranties. Marc was very good on the phone so we hope your company is this good all the time.

Dryer was not drying clothes after complete drying cycle. Called Choice Home Warranty and entered claim. Received email after explaining my problem with the dryer. They emailed me a claim confirmation with repair company, phone number, contact, date and time for repairs. Everything went smoothly.

The male I spoke with was very polite, efficient and helpful. He was able to get me a great deal as well as answer my questions. He also gave me a sense of trustworthiness through the phone which is not easy. Great job.

Since Choice was having difficulty locating an HVAC technician to come to my home, I opted to try to find one on my own. I was informed that I would need an entire HVAC system replacement by 3 different companies. All of the companies that came out said exactly the same thing - they don't work with warranty companies because of the level of details wanted and the systems were not user-friendly and for all the work the customer get very little compensation. Any amount of compensation would be helpful, however this information is only accepted from the technicians and no one reputable was willing to go through the aggravation and I definitely need a new system that I will have to pay for. I found this warranty completely useless when it came to a very crucial situation.

I phoned in and got Rachel. She was very helpful, explained all the option and benefits. I was thinking of buying a one year plan but Rachel convinced me of the benefits of a 5 year plan, so that's what I purchased.

Pool pump had no power. Just think the amount of money charged ($85) up front for every claim is excessive. Especially when the actual cost of the repair is nowhere near that. For the 1st claim on our dryer the technician was there less than 15 mins. Fabric softener towels were stuck inside top of dryer. That was the extent of what they did.

I have received no communications, however when I call Sales dept, immediate answer. I have no air and am a senior and I. Hot house. Policy is written to deceive. Phone cuts off and no one answers. I am disgusted. When policy period ends, I will reevaluate.

The claims manager has no knowledge and consideration for customer. They just offer less than 40% of original appliance cost for replacement. Did not even refund the service fee $75, which was a waste to begin with.

My ice maker stop working. Called them. Technician appears. Does something. After broke my Fridger. I have to throw all foods since 20 hour trying to contact them no response at all. Very frustrating!!!!

This is my first time filing a claim and the rep made opening a claim easy. He was very helpful. Gave me info as to when a technician will be in contact and was very pleasant customer service. I would def recommend a friend.

Jim (from TAC) arrived within the allotted time and he was very polite. Also, he arrived with a mask on which was very important to me. He fixed the washer quickly and explained what the problem had been. I can always depend on the Choice service people to be prompt and polite. Thank you, Choice.

Alan ** made my experience an excellent one. He honored my military experience and was very respectful. He explained the plan with all that is covered and offered me the best deal. I am saving almost 50% on my current home warranty service by moving to Choice Home Warranty.

Teck was very knowledgeable about my ref. I had taken a video of my ref, ice maker flapper did not shut off, it made a constant banging noise. I had to pull plug out and couldn’t make ice. He is ordering new parts.

I was very satisfied with the technician, however, when my microwave was determined that it would cost more to repair than to have it replaced. The amount that was quoted to replace the microwave was not enough to buy a new microwave and have it installed. Since I had no recourse I had to accept the amount quoted plus pay the difference and bear the expense of having the microwave installed.

They came first time found fan motor not working. Said first need okay then got it, came back, took motor. Said it would be a week to get part. When they got part came back and fixed. Working great now, thanks.

Cynthia was very professional, helpful, and very efficient. She took the time to make sure everything I had would be covered. The rate was fair and I only hope if I do need to make a claim, I get someone who’s knowledgeable as her. Good job to her!!

Excellent service and knowledge. I am glad I have the coverage and so far my items have been covered. I would recommend this company to my family and friends. I have had pool and garbage disposal worked on and both service calls went very well.

We had submitted a claim for our AC to be serviced and when Oak Point Heating and Air showed up they were professional and stated that they did not believe Freon was covered under the Choice Home Warranty plan so he added freon and we paid the extra out of pocket expense. Oak Point had submitted the question on our behalf to Choice and we immediately received a response that there was no charge!

My Maytag washer machine was 3 years old and while doing a load of expensive white sheets I noticed black spots all over them as I was taking them out to put in the dryer. I call Choice warranty and within 2 days a technician came out and found a freak breakdown of the gear system and Choice warranty bought me out at a reasonable price, making it easier for me to go and buy a new washer machine. There was no question, just action and I appreciate that as I was having company arrive soon and needed this problem resolved as quickly as possible! Thank you Choice Home Warranty! I definitely would and already have recommended them to friends and family!

Water heater stopped working and Choice Home Warranty sent a technician who took a look at it and said that it has to replaced. Choice ordered the new water heater and replaced it in two days. Appreciate the service provided.

The young lady that took my call was delightful and patient. She handled my claim in an expedient and efficient manner. Communication was difficult with me due to lack of adequate service in my area. She is a spectacularly, amazing, lovely human being. Thank you, for your service.

My sales rep was knowledgeable and extremely helpful and accommodating to what we need. He even called me back because unneeded to discuss with my husband. I appreciate the courtesy. I also appreciate how friendly he was. Highly recommend this company.

The toilet tank was making some noise and the water kept running. The problem has been resolved by a replacement of the parts inside the tank. In addition the shower faucet kept dripping. An issue that has been qualitatively resolved by Mr. Smith company.

Had a very awesome experience talking with the representative. She was very thorough, clearly laid out all items that were covered under the warranty. I was giving your information through my father-in-law. Highly recommended your coverage. I think him and I think you are so

My air conditioner unit stopped working the day I moved in, beginning of May, even though I had an inspection. After spending most of the day on hold I finally spoke with a CSR. After a few days they sent a technician out. He worked on it but didn't fix it. I called back and spent long times on hold again. After a week or two they sent another technician out. This guy didn't fix it either. I spent the entire summer without air conditioning, calling multiple times and spending hours on hold. They finally repaired my air conditioner sometime in August. Then stainless steel dishwasher stopped working. They offered me $200 to replace that. I didn't accept that offer and they eventually agreed to pay $250. I'm not sure where you can get a decent dishwasher for $250 but that's what I got for it.

This is the 2nd policy I've set up with Choice. Submitting claims is always a breeze and the reason I called back for the 2nd policy. The sales team is way too pushy and it doesn't seem right that you aren't able to read the full policy in its entirety before making the payment. I realize they are probably paid on a commission, but high-pressure sales tactics are a little out-dated. I've spoken with multiple sales people from this company (at least 5) and it's the same experience everytime. Other than that, I'm very satisfied with the coverage.

Called to buy home warranty, sounded good. Had questions and the sales rep called back right away. Inquired about local contractors they used. He gave me several names. Called one, AirServe and they stated they don't work at all with third party warranty companies. Why would he lie to me. Will cancel the same day I purchased your service. Way to go.

This is the second claim you have denied which is not good for an home owner. I make my payment to you and felt I had suffice coverage but not feeling your company service. Not happy at all with you and will not recommend or keep you. Moving to a new company. Plus you increase my rate and service call amount and decrease in service.

They came on time. Went to the attic, did something there in the Furnace and after that went outside to the Unit and put some freon and the Air Condition start working. They was nice and did a good work, at least the air conditioner is working now.

Someone was supposed to be assigned to my claim and was suppose to call me within 24 hours. I'm still waiting. Drain pan which is part of the air-conditioning system needs to be replaced. Your company denied it because you identify it to be a "water" leak. You have got to be kidding. So far you have NOT earned any stars from me.

Following my inquiries, I was pleased with Wayne services and his professionalism. He was very informative and gave me choices. Hopefully, this company and I will have a fair and good relationship for the 42 months of service. Thank you.

Replaced Fill valve and flapper. I spoke with 2 Choice Home custom services, both was kind and helpful. I am happy they chose Thrifty to do the job, they are great. They were on time, pleasant attitude, knew his job, and did it very neatly.

Ms. Cheryl ** (ext **) was courteous, caring and understood our problems as to how to repair the electronic board as they were not available. The new oven cost of the Whirlpool about $2400 and she knew that the amount that she authorized is about 15% of the original cost. I plan to get a high tech electronic expert to see if I can get this in operation. But. Ms. Cherryl ** in particular showed patience and was trying to resolve the pain I was experiencing with this situation.

AC unit repair. The tech called me the night before to remind me of our appointment and also gave me specific instructions so that when he came in, he would be able to address the issue immediately. Once he arrived, he was respectful and informative as to what the issue was. He was able to fix it within an hour.

Total system replacement. A/C was total out of service and needed to be replace. I feel that Choice made it possible in the situation that I was in. Total renewal of the whole process only took minimal time and was very professional.

The gentleman on the phone explained that the warranty would cover any breakdowns over $65 for quite a list of appliances and systems related to my home from 7/17/2020 -01/17/2024. I certainly hope that I do not need your service but it is reassuring to know that any breakdowns are covered.

Air conditioning quit working. We received emails, texts, and calls prior to the appointment. Omar called and let us know approx when he would arrive. He recommended total replacement and found another problem with the ac. Would recommend highly. We will probably have them do more work--duct work because we were so pleased.

I normally don't to spend money on buying warranty policy. But, after purchasing an old house, I wanted to have some protection and decided to have a home warranty with Choice Warranty Company about 10 months ago. So far, I found my annual warranty fee is my best investment for the following reasons:

A/C stopped blowing cold air and the house temp quickly rose to mid 80's and very humid. NOT comfortable. Repair tech diagnosed and fixed the capacitor within a few minutes. Cool air once again! Tech was friendly and professional. Great company. We had bad experiences with another home warranty company years ago but Choice has lived up to the advertisement by handling all the issues we have encountered in this new home purchase.

I just submitted my claim, so not sure yet about the result. However I would say the online way to submit and/or call should be more clear. The website in my pamphlet is gone and I was not redirected.. the phone number listed online that they advertise with is also out of service. However, in the past I did have good service with them! And I am hoping for the same this time! This will be the second time I have contacted them in one year.

The technician that helped with our air conditioner was great. He went in and found the problem. When the last guy they sent out did a quick fix. I am appreciative we have our air working. The turn around time is less than desirable as the instructions and understanding of processes of what to do next was confusing which lead to it taking such a long time to fix.

HVAC replacement claim. So far great experience and fast respond. Great customer care and fast and accurate technician approval. I was very satisfied. Would definitely recommend. Customer care center was available every time I had question regarding my claim. I'm still waiting for complete claim but so far I have no complaints.

As a new customer, beginning March 18th, this was my initial service request. It was entered online on June 11th and it took until June 19th to get a determination; my actual HVAC service is now scheduled for June 26th. That's a 15-day time period, during which I had to contact CHOICE a half-dozen times online and via telephone (including average on-hold periods of 59 minutes) several more times for follow up. The average high temperature has been near 100 degrees during this entire time. I hope that this level of service is not indicative of CHOICE, going forward. Thanks.

The gentleman from Rebel Pools was amazing. He showed up within the slotted time frame, diagnosed the problem and had it fixed within a half an hour. He was very professional, explained what the issue was and then fixed the leaks.

Refrigerator/freezer keeps running and won't cool or freeze anything. This started Friday night and temp steadily rose until it has reached nearly at room temperature. Am diabetic and nearly lost all my insulin. Hoping that since I'm writing this before service call that everything I'm saying is true.

Why do it take so long for you guys to authorize repair parts... Why not allow policyholders to pick their own. It's 90 degrees in tn.. It will be over a week of enduring this heat.. When will the parts be ordered. Next time make sure you send a tech that is equipped to fix the problem. Why not let the policyholder contact the company that install the items and repay the policyholder.

My Washer was needing repair and they sent someone immediately the very next day after weekend time. So I was very pleased with the service. I would like to recommend this company for their great service and fast response to service problems.

Water leak behind bathroom sink. The plumber found the leak (pin hole in pipe) and quickly repaired. The plumber, Mark ** was very professional. If I ever need a plumber again, He will be the one I call. Thanks to you and Mark.

He was very professional. Greatly appreciate Choice Home Warranty taking care of us. It was initially assigned to a handyman service. I didn’t have any air condition experience. Home Warranty’s attention to Polar Bear Air Conditioning who came out on a Saturday morning and diagnose the problem. He then submitted everything and I received a response within just a few hours. I am now awaiting replacement to be installed. I hope this goes smoothly too. Did this go smoothly too.

Plumbing stoppage. Choice Home Warranty is always great. They set everything up and now part was perfect. My only problem was the plumber that they dispatched. He was an hour late. My appointment was from 11 to 3 p.m. and he showed up at 4 p.m. and he has zero customer service skills like he was annoyed to be there. But Choice Home Warranty was perfect.

Dryer repair. The technician was very professional and knowledgeable about the job. He even noticed another problem with my dryer and repaired it also. He explained the problem to me and what he was going to do. He also made sure to clean up the area after himself.

Built in Microwave. The technician from OC Electronics was on time, courteous and professional. He quickly made an accurate diagnosis of the problem and made the necessary repairs. I would not hesitate to have him do any required repairs/replacements in the future. The associates on the telephone from Choice Home Warranty are helpful but in my experience their English language skills are marginal.

It’s been five days since the technician came to my home but I haven’t heard from you yet. It is summer and very hot one and it’s very difficult to live without refrigeration, but it seems to me that nobody cares.

Sink leak. We waited all day for the plumber you set up to come and fix the leak. The company they didn't even the common courtesy to call and say, "We are unable to get it done today." I called the Centurion plumber two times and they never answered or return my phone calls. If this is not solved by Monday I will turn it over to my lawyer, I am getting very unhappy with the service I am getting from your company. I need result not false promises.

I called in to report that my front load washer just stopped working while trying to wash a load of clothes. It gave me an error code that I do not understand. The rep that I spoke to was very receptive and was able to properly explain everything to me. He was very nice to me and was very pleasant on the phone.

No AC. The heating and air technician was extremely friendly, polite, and knowledgable. He responded to the request for service and was at my home in a matter of minutes. He identified and repaired the problem very quickly. I was very very happy with him.

AC not working correctly. I'm very disappointed in the warranty companies in general as most contractors are not willing to work with them as a whole because the warranty companies try to either send cheap replacement parts and or argue with the contractors about quality of said products, the technicians in the field know better than a pencil pusher behind a desk as to what is needed for a proper repair, I ended up troubleshooting and repairing the problem myself, 40$ part v.s. the headache of waiting for the warranty company to provide a technician in 3 to 4 days (if they could find 1 to work with them) and an 80$ service call charge.

Best tech ever. Really friendly. Will always keep you. Fantastic coverage. Can’t say enough. The guy was completely professional. Came in, troubleshot the problem over the phone so that he could easily fix the problem when he arrived then he was able to fix the issue which was very common I guess. Gave me a very easy to understand answer. Never felt like he was any smarter than me. What a great and worthwhile service.

Blake with ACME Pool & Spa was very professional and always kept me informed of the time & date that he was coming and also let me know of the repairs that needed to be done. When the work was completed, he let me know and he also returned to make sure everything was working appropriately!

They are awesome. Definitely recommend to others. They know their job so well. My most of the home needs they cover and it's really nice that I have this insurance for my home. I strongly suggest everyone to take this insurance.

Since I don't know the subject, I don't know what you want. I can say a few representatives were harassing me. I did choose to go through Trevor to get set up for a plan. Overall he was a good choice, but some things I think he should have known, but maybe he is not as well versed yet as he'd like to be or maybe the company doesn't allow him to make some decisions. I don't know. I don't think it's right though (nothing to do with Trevor) that prices aren't more flexible in that there are several things I do not have in the plan (dishwasher, whirlpool, built in microwave & a few others), but price no different than if I had. That doesn't seem fair.

My dishwasher was broke. I called and as expected very quick response. The dishwasher was beyond repair. Choice Home promptly offered me reasonable replacement money. Excellent service from customer service and the case manager. Happy and satisfied with the outcome.

Customer service was great. Had 2 parts that warranty will replace but one part that won't. Not happy that one of the parts won't be replaced but was listed in the excluded parts so now have to come up with money to replace part. Not very happy at all.

Dishwasher checkup. Technician from Sun Repair Services is inexperienced, he doesn’t know that he needs to unwind front supporting screws to pull it out. Also he forgot to put it back the drainage connection back to normal. Caused water flooded in kitchen, when I try to run a test cycle.

Garage door. The guys that took care of us were professional and well aware of what was covered under our contract. They were neat, clean, and prompt, wasting no time to complete the job. They scheduled easily and appointment time was quickly scheduled. We submitted the claim and it was fulfilled in very short order. Great experience!

Was originally told 11-3pm time slot. Technician didn’t arrive until just before 5pm. I had to call twice to find out if they were even going to come. Seemed as though the original technician couldn’t make it but very poor communication as to if or when they’d show up.

The hack that arrived on the 18th totally undid all that the first rep from Sears Home Service had fixed. All he was supposed to do was install the parts that came from the dealer. Instead he screwed up the entire fix and now the damned thing is just filling up and emptying again. Please get the first guy who ordered these parts to come here, install the new parts, and undo the damage this guy screwed up. Please! This machine has been down since March!!!!

Sent request at 5pm, ac not working. Received a call from technician within 30 minutes. Came out the next morning and did repair. The ease of requesting service and timeliness of repair was excellent compared to the last company I had a contract with. The service fee of $65 was also Also less than half of what I use to pay.

GE Refrigerator. I am pleased with the way Choice Home Warranty guided me through emails about the order being set up, providing the information on the technician info that will be servicing my refrigerator and keeping me posted every step from the date to when the technician will arrive. This helps me out to know who to expect and time frame as to when he will arrive. It was nice to have those features for my own safety measures. Great job.

Garage door. Apparently the spring broke,,, The tech diagnosed and repaired as quick as it was possible,, Thank you. I would have this company come back in a heartbeat.. Total satisfaction.. Choice warranty has helped me a couple of times and I just renewed because of my satisfaction.

I dont think I got the guy's name but he came out to help with my garage door that came off track and wouldn't close and he was very polite and professional and I am very pleased with his work and appreciate his time and skill. If it happens again I would like the same gentleman to come out if possible. First time using Choice Home Warranty and went super smooth. Thank you.

Tech rep Checked thermostat, heat elements, reset the thermostat to lower levels. Explained why it tripped. Gave good suggestions. Promptly and resolve issues swiftly. Good conversation and answered all questions to my satisfaction. Great job, on time, social distancing practice, courteous.

Smiley was very good. He was knowledgeable and persuasive. He helped me to pick a product for a good price. I hope that my experience with Choice is good, some of the reviews and feedback that I read was not favorable to Choice warranty.

Fixing stove. He did an ok job, but we are waiting for a part that was supposed to be here last week. We are still waiting to have the part come in and get the eye working again! He seemed nice. Came 2 days early.

Dave is very efficient, and knows his job. He had excellent communication and explanation of any questions I asked him. He handled my payments well, and emailed my receipts with no problems. We discussed the deductible and he explained what would be covered, and what I might have to pay for separately.

New Agreement. Shawanda is a good salesperson, she was knowledgeable, positive, she listened well & was a pleasure to speak to. She answered all of my questions, made sure I knew about all of my options. She was aware of the positive ratings CHW has gotten.

Claim for water line faucet leak submitted and within an hour I received an email stating that claim was received. Within 3 hours I received an email with options of service due to available technicians to provide service within a timely manner. Option for reimbursement was given and I was able to schedule appointment and receive approval for services to be paid within 30 days via reimbursement option.

The technician was very polite, knowledgeable and prompt while servicing our claim. He thoroughly explained what was wrong and what was required to fix it. He did not have the part needed to fix the toilet on his truck, but he went to Lowes to get the part. He then came back to the house to repair the toilet. I definitely recommend this technician to others.

The dishwasher was expelling water through the air vent. The tech found the problem and had fixed in about 15 minutes. The tech was on the job less than 12 hours after our request for service, which is about 3 times faster than the service we got from our previous insurer AHS.

Leaking washer value and bathroom. Work not complete. Been over two weeks. Unable to talk to a person about claim. Have left return call back numbers in the last three days. No response. l know I am responsible for the work. Need my leaks fix so I can use my new washer.

A/C unit. Choice Home Warranty is a great company to have, the helpfulness and understanding of the customer service representatives. They're willing to help get your claim processed immediately, also have shown kindness, even during this COVID 19 pandemic, thanks again. I'll recommend Choice Home Warranty to family and friends.

There were several problems with this repair and Choice was ALWAYS there to help. I appreciate always being informed via email and/or phone of what was happening. In the end, the fridge needed to be replaced and, even that, was handled quickly.

Best price found for these services to date. With all the discounts and benefits. This new plan for excess my old plan by a long shot. Living on a fixed income, I need to save everywhere I can and I am always looking to do just that.

Colony Home Maintenance was on time, very efficient and did a great job. The two workers worked well together and went right to work. They obviously had experience and knew just how to do the job. They unclogged the toilet and then installed a new toilet in the other bathroom. They were polite and respectful.

Exceptional customer service, very very helpful, also made sure every aspect of process goes smoothly and work is done. Local contractor went out of the way to do outstanding service. Mark of Excellence heating and air-conditioning did an outstanding service call to the residence.

Excellent choice in repair man. Very knowledgeable and friendly to fix the problem. Made every effort to explain the problem accurately and present possible outcomes. Arrived before the appointed schedule time. Very health conscious and wore a mask. Left calling card in case any problem should occur. One of the best. Very good service.

Tasha ** and Ryan ** were helpful providing the plan options for me to select from. They were very professional and attentive to the type of coverage I wanted for my home. Hopefully, I will not need to utilize this coverage anytime soon. Thank you for your assistance. Louis **

Plumbing and dishwasher leaking. The Choice Home Warranty team responded quickly to my claim, sending a plumber to check out the issue. He determined that an appliance repair was needed. Choice again responded within 8 hours that they were identifying a repairman and would get back to me within 24 hours. Much faster response than my previous warranty service.

I had a leaking shower. Water was dripping from the head. This was the second time in 2 months that it occurred. /The first time, the technician attempted to fix the problem but did not. This time it appears to be fixed although it has been only a week.

Your sales pitch promises far more than you deliver. Long wait for technician, run around on repair. Same game, pay service fee and then be told repair issue not covered. Will not be recommending you although I am stuck with you.

Technician is full knowledge. Not because of my AC is in old age- he changed the part and didn’t push me to buy a new one. According to the last technician, he just persuaded me to buy new AC instead of fixing.

Your company has contacted me in an attempt to get an air conditioning company to come out. This portion has been taken care of very quickly. I appreciate this as I am having a hard time breathing. My air keeps running but not cooling house down at all. It is cooler outside than inside.

My refrigerator quit working. The service employee selected by Choice came out, diagnosed the problem and helped me move on. There was very little stress and was helped with the direction to proceed. Choice was a great asset to have.

Water heater claim. Very dissatisfied. They are denying fixing the product due to maintenance. The home is several years old and I cannot be held responsible for maintaining the home when I did not live here. This is WHY we buy a warranty for the unknown.

Could not have asked for a better experience. Give that man a raise! Wonderful, knowledgeable technician fixed the problem quick and communicated extremely well. Even arrived early after I asked him to be on the earlier side of the window if possible because I had to be at work that evening.

Was having an issue with my electrical system and I called and they sent someone out within hours and the tech was very knowledgeable with what he was doing and was very sufficient with his work and I really appreciate that.

Got home warranty with home purchase. Oven stopped working. You won’t repair and hardly give me any money to replace. Costing me more out of pocket than what you gave me. Personal care representative was not easily accessible and took days to respond.

I’ve had CHW for two years now and realize they are only good when there’s a minor issue. I am currently having issues with my AC, it won’t stop running and they need to replace a part on it, well, it has been almost 3 weeks and they keep giving us deceiving information as to when it will be fixed because they are waiting on the part which they had told me will be here within 3 business days. On top of that I have to pay $300 out of pocket when I have a total plan, no point on that clearly.

Fan Failure - I am disappointed with handling of claim. It was diagnosed as a motor failure. You sent me a note that repair was authorized but your repair Co. MK3 Is confused and said he had to call you to get direction. I understand there is a pandemic but this is taking a long time to resolve. Could you please let me know what is the plan?

Jeff's Clog Buster was prompt and quick at solving the problem and replaced our disposal. I was amazed at how fast he fixed our disposal. Wish he would have been the first company dispatched for the job cause that one never showed or called.

Great experience with service. Service person arrived on time, and repaired my unit. He was very informative about what he was doing, what caused the issue with unit. Thanks for your help with this issue. Again thanks.

Choice Home Warranty are the worst to solve the problems for which you pay them, very good to sell and cheat has one to the money to sell. I hope never in the future have deal with you again, the last time you told me wait 24 hours to receive a call from the supervisor.

I was disappointed in the time it took Choice Home Warranty to get a technician to my house to diagnose what the problem was. After about a week, the technician found that the unit was totally out of Freon. To me, that means there is a leak. He filled it up and tightened a nut. Hopefully, that takes care of the problem because I will be very upset if it leaks out again and I'm expected to pay another $480.00. The technician was very professional and I was happy with his work except that the leak was not searched for.

Have never had an opportunity as yet to rate other than I am STILL awaiting a final response from Choice as to whether or not they will cover maintenance on my a/c unit. Have been waiting all week for a response.

This was the first time using the service. I was very pleased with how the service person was friendly and knowledgeable and gave us recommendation to try prevent. Choice really made the transaction very smooth and easy. I would definitely recommend Choice Home warranty to anyone that asked.

The wash basin drain was clogged. He checked on what needed to be done. He used a rotor rooter to clear the stoppage. That cleared the stoppage. He ran water for 5 minutes to confirm that the stoppage was removed. Good job.

No problems with Choice customer service. The problem is with the length of time for the service provider to get here. Five days to respond with a 9 hour window that day. First problem is with the response time, kind of far out when you have $500 to $600 dollars of food that is defrosting and have already filled our 2 refers freezers. A 9 hour window for them to show up....Really....People have jobs to go to. On top of the money for wasted food and now a day without wages!

The decision that the technican made to fix my repairs was quick. He managed to squeeze me in which I am truly grateful for. He was there as promised and completed the work. I would recommend this company to anyone for service. Honest plumbing is a great company.

I am pleased with the support and response I received while inquiring on Rates & Service Plans. The customer service I received & follow-up was exceptional. Choice Home Warranty provided me a better quote than some of its competitors. I would definitely refer friends & family to check out the service.

My air conditioner quit working. I filed a claim online. Received quick responses. Was kept in the loop. Within 3 days a repairman was at my home and fixed the air conditioner same day. The cost was just what had been promised it would be. Great first experience!

I first ordered a one year policy from Home Choice Warranty and I was charged twice. I had to call them many times to get money back. Once year later, they charged me again on my credit card even I never ordered their service again. I cannot reach any one. They keep transferring me to a phone number that would get disconnected after certain waiting period of time. I have not been able to get my money back yet. They keep charging customers. Stay away.

All of a sudden the communication has stopped, no idea of what is going on with the claim. We started out great and ending up bad. No communication, no idea of the resolution. You are wanting my recommendation before the claim is complete. Huge disappointment.

Purchased a 5 year policy. Was very skeptical about this policy and company, well yesterday the question was answered: Had a plumbing problem, called CHW at 7.30 AM and 3 hours later my plumbing problem was taken care of. Excellent service, no complaints whatsoever. Super duper service.

Electrical Issue. The tech was pleasant, friendly and efficient. Had the problem located and fixed in a short amount of time. The only thing I would suggest is more communication on the appointment time. I received that information the same day the tech was due - I was in luck not to have any other appointments that day. I would like a 24-48 hour notice.

He was very good and helpful with my claim help for electrical problem. He did a great job and was fast and very helpful. I was very satisfied with the outcome. Also got info on my claim and what is covered.

My repair order # ** was scheduled for 11:30 am, it is now 17:40 and no one has called nor showed up. Washer still broken. It would be nice if people lived up to their contracts and word. Regards, Frank **

Horrible!!! Two companies at the house $490.00 later a/c still not repaired! No communication from CHW three days after email stating repairs were authorized. No answers to where the $400.00 went. It was to be for duct work, wiring, electrical, copper tubing and or drains. None were touched. So what was the $400.00 for?

The service I received from the first contact with my representative was awesome, everything was discussed and all questions were answered. Great customer service. I hope I will never need to make a claim, but if I do I know I will have top notch service again. Thank you.

Choice warranty chose to replace my washer instead of repair. $349.95 was offered which will not cover even 1/2 of cost of replacement. I just bought one to be delivered on June 23rd. It was $749.00 ON SALE plus tax of course and hoses and pedestal to raise it up as I am unable to get down that low to load and unload. Total cost was $1163.66 for everything counting taxes etc SO DO YOU THINK $349.59 is fair. After all the email did say you were replacing the washing machine. I had no problem with technician. He tried EVERYTHING to get it to work Up till then. I literally had NO problems with it. No repairs. Nothing!! Please give me further consideration on the cost of the washing machine. Thank you!