Choice Home Warranty
Our promise. We provide a buying advantage with verified reviews and unbiased editorial research.
- $46.83 to $54.75
- Monthly premium cost
- 49 states (not WA)
- 30 days
- Labor guarantee
- Service fee
About Choice Home Warranty
Choice Home Warranty offers two levels of protection plans and multiple add-on options to protect against unexpected home system or appliance repairs and replacements. Both plans cover household items regardless of age. Customers can make claims 24/7 through the online account center or by phone. Choice Home Warranty plans are available in all states except Washington; the company has partnered with Home Service Club of California to provide Choice Home Warranty-branded products in California.
Pros & Cons
- Optional roof leak coverage
- No transfer fee
- 24/7 customer service
- No home inspection
- $500 roof repair cap
- Not available in all states
Choice Home Warranty offers basic and comprehensive plans for systems and appliances. It covers items regardless of age. CHW operates through Home Service Club of California and is not available in Washington state.
Choice Home Warranty Reviews
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,246,216 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
It's been couple of years with CHW and I found it's the best company giving the good quality and on time services in very, very reasonable prices.
Called and repair person was out within a day. He was very polite and did the repair quickly. Washer is working perfect. Great experience with Choice.
Prompt response from customer who identified service contractor for next day service. Service contractor contacted me and scheduled same day service. Problem identified and repaired. Contractor was professional and provided great service!
We discovered that our A/C unit was leaking water all over our basement during a very hot week this summer. This was during the weekend so we had to wait until Monday for service which we weren't too happy about. However, we received a call from our assigned service provider first thing on Monday and they came just when they said they would. Once they discovered the problem, they promptly took care of it. They were very polite and efficient and we were quite happy with the service. They also gave us some great advice on making our unit last longer which we have been careful to follow.
I returned to our apartment and when we tried to dry the laundry our dryer was tumbling but not drying. I called Choice Home Warranty and followed the instructions, leave name, phone number and problem and someone will contact you. I thought "here we go"... but within one hour I received a return call and a licensed dryer service company was identified. This company set up a service appointment that same week. It was determined that the motor needed to be replaced; Choice Home Warranty needed to approve the repair and did so within five days. The motor was ordered and installed one week later. I paid the co-payment amount that I was told when I signed my contract with Choice Home Warranty, not a penny more for this replacement of the motor... I am satisfied and have two contracts with Choice for both my homes and will renew when the first year is up.
I had returned from out of town only to find my A/C out. I called Friday evening but was not able to get a technician out until the next day on Saturday. I was to pay upfront for all charges with being told I may file for reimbursement up to $100. I paid out of pocket $247 and to date have not received any reimbursement. The representative was helpful at the time of my call and the repair company was very good.
Thank you for bringing this to our attention. A Quality Control Specialist will be in contact with you shortly to discuss this matter.Best regards,
Had another home warranty company prior to this one - they had sent a repairman (after 3 days) to do a repair that took him 2 visits to complete. Of course the AC broke again within 2 months. By then we had Choice and the repair was completed perfectly in 2 days. No trouble since!
It was just something I needed. I went online and found Choice Home Warranty and so far, they’re doing good. Even though sometimes I had some little frustrations; that is part of the business. The claims reps were good. The sales representative was really good but the people that they had working, some of them are not great. So far, I am happy with Choice. Right now, I’m moving to a different house. I want to do it sometime this week or next week or maybe next month. I’m going to transfer my warranty. I had a good experience with them, but the people they get working for them, the contractors, they have to really look into them first.
I received an email from Choice one day and I noticed it said home warranty and it just caught my eye. And I started reading it and it kind of interested me and I said, “Okay. We’ll go from there.” I went ahead and chose to take it up. I have submitted a claim. I analyzed the problem at home. I called in one morning, about 9:30 maybe, and told them I was having some electrical issues and I needed to get somebody to come out. And they told me, “Sure.” And they went ahead and did a claim on it, gave me the name of the company that was going to be coming and his name and phone number, and I had called him. And he told me that he might not make it that day but he would do his best. Anyway, he showed up about four or five hours later and he was very professional. He took care of the problem. And I haven’t had any issues there. That’s very outstanding. The claims representative was very courteous and very professional. I am happy with them. As a matter of fact, I have recommended them to other people. Outstanding!
The reviews online, the price, and how fast they call you back on a quote were some of the reasons I chose Choice Home Warranty. With a claim, it was next day turnaround. They usually email you within an hour of who they’ve chosen to come out to the house. And fixed it at the right time the first time. They were very efficient and it is the way it should be.
We had Choice Home Warranty when we bought the home. I think we just renewed after that initial one was up. The experience when submitting a claim has all been pretty good. I called the call center and got in touch with the technician pretty quickly. I’m happy. It’s been a helpful tool. It’s always been easy to use. The only thing I might say, I talked to them about possibly renewing my plan. I was getting close to the end of the term and they said, “Okay, we’ll have somebody in sales call you.” And this guy called me and started giving me prices and he was just extremely pushy, like would not let me get off the phone, would not let me tell him no, would not let me say, “I’ll call you back,” and ended up just having to hang up on him. So I’m not going to be renewing with them. We’re probably selling the house soon anyway, so not much of an issue. But he was a very annoying salesman. But everyone I’ve ever called into when the air conditioner dies or whatever, they’ve always been fine.
Excellent service and response time. Nick was courteous and did an excellent job.
I have been a realtor for 16 years in Tucson, AZ and have had experience with many home warranty companies over the years. I personally have Choice Home Warranty for my own home and have not been disappointed. I used them several times for air conditioning issues and the company that was assigned to me was professional and they came out the same day that I went on the home warranty website to enter a claim. They resolved the problem.
We purchased Choice Home Warranty because my parents suggested it. They kept after me for about two years. Finally, I saw an advertisement on the internet and thought to check it out. The services and price sounded like an excellent value. Six weeks after we purchased the warranty, my washing machine decided not to spin. I called Choice Home Warranty and they had a repairman here within 48 hours. The guy fixed it and all we paid was the $45.00 service fee. The same evening when I came home and did a load of laundry, it did not spin.
I called back and the guy returned, did not charge an additional $45.00 and replaced something else. My washer works perfectly. What happened is that the repairman ran the machine empty and a sensor failed when the clothes were in the machine. I am thrilled with Choice Home Warranty. They are very helpful and provide services within a timely manner. I suggested to my adult kids and neighbors to purchase this service.
Easy to deal with, great price, quick to resolve problems.
Couldn't be more pleased with the courteousness, the prompt response and the resolution of my problem.
Thank you, my fans were fixed. Thanks for sending me a check fast. A great company.
My experience with the customer service was quick, professional and very helpful. I called for assistance about two weeks before I had to call back again, because something else went out on the air conditioner unit that was working completely fine when they finished the first time. I called again and the lady in customer service was so kind and polite to me as though it was not a problem at all, for them to send someone back out. She made sure someone would be out as soon as possible. My air conditioner unit was fixed in much less than 24 hours. The servicer was polite, professional and very informative. I will always recommend Choice Home Warranty to my friends and relatives. They operate in the spirit of EXCELLENCE. Thanks, CHW. You are the BEST!!
I switched over to Choice Home Warranty and am so pleased and glad I did. All I had to pay is the copay which is way lower than the other company. And didn't have to pay no more money. It covered what need to be fixed without a problem. I am so happy with their service and prices. I didn't have to do the work for them and keep calling them asking them when and who will be coming by. Good job Choice Home Warranty.
I had a leak in a water pipe and Choice Warranty found a plumber in my area and they came out the same day. Actually within hours of my call. I was so happy. I know same day is not the normal turn around, but they made it happen. Thanks so much.
My compressor stopped. I called Choice Home Warranty, and almost immediately I received a call from the technician who told me he would be here in 15 minutes. I was amazed. He arrived on time, and proceeded to check out my unit. He replaced a condenser, and it’s working like a charm. The politeness and efficiency is excellent. I would recommend this company in a minute.
I called the 800 number. An appointment was set up. The repair was made. All to my convenience. All within 72 hours.
I joined your service and about a month later, my AC stopped working. They were out here by the end of the day. It was working again within 15 minutes - The next month my Garbage disposal stopped working. They were out about noon the day they got the call. Replaced it and it is working fine. Next the drain stopped up. Again they were here by three pm, went on the roof and cleaned the line and I was back in business. Next my commode kept running. They were out the same day, replaced a part and it is working fine. VERY SATISFIED WITH YOUR SERVICE.
I could not be happier with Choice Home Warranty. I changed from another home warranty company to Choice, and have had excellent service. The contractors I have had to my home are very professional and prompt, not to mention having genuine concern for my problem. My a/c went out, in the heat of the summer, at 5:30 on a Friday and the technician stayed until 11 pm to make sure I had air! That is above and beyond excellent service. I highly recommend Choice Home Warranty.
We recently had our refrigerator go out on us. We had only had our Choice Home Warranty a short time. This is the first claim I have had to file. I made the call, the agent that answered got right on it. I gave them all the details and they went right to work getting the repair man lined up to get it fixed. The repair man called me to set up a time and day and everything just fell into place. The repair was made in a very timely and professional manner. All it cost me was my deductible. I am extremely satisfied with Choice Home Warranty and have recommended them to my friends.
I really feel like I now have an angel looking over me since joining Choice Home Warranty. When my gas pipes around my furnace started leaking, I called the gas company to have them locate the leak. Then I immediately called Choice Home Warranty and they responded within the hour. My refrigerator began leaking and again, within the hour, it was repaired. so I know I'm protected whenever something goes wrong.
They come through every time I need them & it's the lowest deductible I've come across.
They told me who to call. They had emails, or whatever, to text somebody that I needed service on an air conditioner. Nobody contacted me from that first provider. We will call it the technical support. I called them up and they told me, “One of our trucks is down. We won’t be able to service you.”
I go, “Wouldn’t you tell Choice Warranty when they call in for a service, ‘We’re down’?” I mean, if you can’t come to service me, a person who’s bought enough plan for the next three years... so that they would have immediately put me on to another. They had all my contact numbers. They would have been able to call me and tell me that, “We’re getting another provider for you because this guy’s out.” I had to find that out. So I had called Choice Warranty. I said, “Give me another tech support on this air conditioning.” Because they didn’t know the person they sent me, who was originally supposed to service me, was down for the count. So then there was the next person, that guy who showed up at the residence to work on the air conditioner. I stayed with the guy. He worked outside on an air conditioning unit which needed a motor repaired, a condenser replaced, and then something that was not covered by the insurance, which would be a breaker box. It was like a two-hour thing. And I was pretty pleased. We got things back. But they had an extra day of no air conditioning because of the miscommunication of the first tech person.
I’m 100% paid upfront. I paid up for three years plus. Choice Warranty didn’t mention it’s my first call. The tech company, either one or two didn’t mention that, “You won’t have to be paying us because it’s free.” And I, of course, wrote a check for the air conditioning repair that wasn’t covered plus the $45 service call which they want before they open up the air conditioner, before they walk on the property basically. I’d give them a 4. The cost of the plan was good. The service call is good because I’m familiar with it and what they’re offering here. There needs to be some fine tuning on that. As soon as they make contact with a person in that city where the service is going to be, that person has got to know, “We can do it.”
The experience when submitting a claim was very good. The claims rep was good. Everything went smoothly. Everything went just fine. I called them and they had somebody call me. The electrician called me and the job was done. I’m happy I chose them. They’re very dependable.
The reason we chose Choice Home Warranty over another provider was because we had another one for years and they canceled it. I called Choice and they offered me better coverage for a better price. So we went with them. We have submitted one claim. We came home one day and the air conditioner wasn’t working. It was late afternoon when I came home. We called Choice and somebody came out that evening. He could not fix it because he had to order a part but he came back the next day, midday. He climbed up in the attic in Louisiana in the middle of summer. He was really nice to come back because I have me and two dogs and there was no way to get us out of the house. Everything with the claims rep went smoothly. Overall, the experience is great.
Did not have an issue with CHW, but not thrilled with plumber that was sent. First one was 5 hrs late & advised new water heater was needed. 2nd plumber advised water heater merely needed new thermocouple. Very frustrated...especially with 3 days of no hot water!!
The details of your situation are not representative of the normal CHW customer experience. Please accept our apology for any trouble or inconvenience this has caused. We appreciate the feedback as it gives us the opportunity to improve our service and providers.
We will contact the Service Provider in regards to your feedback and look into this matter in more detail.
Thank you again for your feedback!Sincerely,
When I called Choice Home Warranty to request a service call for my leaking toilet, I thought it was the seal at the bottom of the toilet. I was immediately referred to a Plumbing Company and my scheduled appointment was for the very next day. I was told the time would be between 12 pm and 2 pm which was fine with me. At 1 PM, the technician arrived and examined the problem which turned out to be 2 rusted screws in the tank. He immediately got authorization to repair the problem which he did efficiently and cleanly. The previous company that I was with for 20 years never gave me the equivalent service at a much higher rate. Thank you Choice Home Warranty.
Choice Home Warranty was great in dispatching a repairman. The repairman was very professional and very knowledgeable about the problem. He has us back up and going within forty five minutes.
I had coverage from another company prior to CHW, but switched to CHW due to what appeared to be better value/low price for coverage. Filed first claim for failed HVAC t-stat during heating season, which was covered no problem. Filed second claim a few months later because A/C not working. CHW dispatched contractor inspected and told me unit needs to be replaced and he would advise CHW. CHW contacted me a few days later and said problem was pre-existing condition and not covered.
Called Choice Home Warranty and the company you had come out came out right away and fixed the problem. All I had to pay was the deductible.
We're delighted to read your feedback about Choice Home Warranty! Thank you for taking the time to share your positive experience . We're pleased to hear that you are happy with your home warranty.Sincerely,
The Choice Home Warranty Team
I have been with Choice Home Warranty Company since 2007 and just had an electrical problem with one of my kitchen lights. When I called Choice, they responded within 10 minutes with the name of the technician who would be coming to fix the problem. The technicians who arrived were very professional, knowledgeable, competent, respectful, and quickly diagnosed and fixed the problem for me.
I have had Choice Home Warranty Service for over 5 years, and over those 5 years Choice has never once neglected me in anyway. Each time I have had a problem with the hot water heater, a fan, an electric wire, my washer, or my A/C, Choice has always responded immediately, with professionalism, courteousness, and have never failed to follow up to see if the technicians that they sent did the job professionally as well. Choice Home Warranty has given such great service that instead of the annual contract, I signed a 5 year contract with them. Thank You CHOICE Home Warranty - you’re the best! I am glad I have you behind me for the next 5 years.
Frankly, the fault lies with me. The salesman didn't take me through all the coverage and I just assumed it was the same as my previous provider. I guess the attractive terms seduced me into the policy without due diligence. Consequently, three claims I explored were not covered in the small print. You live and learn.
Our mission at Choice Home Warranty is to provide property owners with peace of mind by offering a high quality, easy and affordable way to protect their most valuable asset. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on our web site at http://www.choicehomewarranty.com/user_agreement.php.
We would be happy to go over any and all policy questions you may have. Please feel free to contact our Customer Service Team and any of our team members will be pleased to assist you.
Thank you for your feedback and we look forward to speaking with you!Sincerely,
When I called I got an immediate response. Gave a short description of issues and both repair persons knew exactly what the issues were and came prepared with the correct parts. In the past with repairmen they have to come out and examine the problem and leave to get the part. I'm glad I chose Choice Home Warranty and will renew.
I just renewed for another 3 years with Choice Home Warranty. I even recommended a friend who signed on with them. In the beginning we had one glitch (with a hot water heater), but despite that they gave phenomenal service. They totally replaced the entire unit with a brand new one. The service personnel were professional and did an outstanding job. I like the follow up and they do what they say they will. I highly recommend CHW and my friend just had his friends sign up with them.
Being a single mother of 3, it's hard to budget for repairs & such. Everyone knows that nothing breaks down the day after payday :) Choice Home Warranty gives me peace of mind, knowing that regardless of my budget & the wonderful timing that breakdowns have, things will get fixed timely & inexpensively. The website is easy to use to submit a claim. The service providers are trustworthy. I love my home warranty company!
Choice Home Warranty responds punctually and has addressed multiple issues with my home. I have had great customer service when calling in on the phone and when emailing for service questions. I found representatives to be responsive to my questions and inquiries. This is especially important to me (a homeowner) who is renting out my house to tenants in a different state. I would recommend CHW to any homeowner or landlord to improve peace of mind and assure that your investment provides strong returns.
Every time I have put in a call I have had a call back from a repair company within the same day and most of the time had the issues taken care of within 48 hours!
Placed my first service call with Choice Home Warranty for repair of washing machine. Given the name of service person, who was outstanding - arrived on time, service was performed above and beyond expectation. A total positive experience from start to finish.
Thank you for taking the time to share your experience with others. We're pleased that you've had a great experience with us! We aim to provide the best service for each customer.Best regards,
My AC broke down and I checked to see if it was covered by my CHW policy. It was and I could find nothing in the exceptions. Contacted CHM and they assigned a HVAC contractor to diagnose the problem. Contractor stated that a failed capacitor caused the compressor to short out and I would need a new compressor and capacitor. The contractor called the CHW technician and said that the part failed due to wear and tear as no other direct cause could be found.
CHW denied the claim stating that the compressor must have failed due to a manufacturer’s defect and therefore was not covered. The CHW HVAC disagreed and told me that they said there was no way to determine if there was a mechanical defect unless the compressor was torn apart and examined but it was likely that some part just wore out. The CHW representative was rude and insisted that their technicians knew more than the contractor they sent to diagnose the problem. He also pointed out that CHW paid me a $300 claim two years earlier for a pool pump that failed so I should not argue with this determination. Do not use this company.
They sent three different companies out to look at my AC. They claimed I did not maintain my unit.
I had American Home Shield and I had that for over 20 years. But they just kept raising and raising and raising their prices and it just kept going. The service wasn’t like I expected. So that’s why we chose to change to Choice Home Warranty. As for submitting a claim with Choice, it went pretty good except he had to come back again the next time. Because when he took everything apart, he forgot to plug something back in and everything had to be thrown out again. The problem was fixed pretty quickly. He came back again. The interaction with the claims rep was very good. I like the way they answered my call from when I called and they had someone there right away. And they’re very thorough.
It was just the price that made me chose Choice over other home warranty providers. And some of the reviews I read were pretty good. I have submitted two claims. The first one was easy. They sent someone out. They replaced the garbage disposal and tightened the leaks on the toilet or something. And then I called again. I had an electrical issue. But it turns out the problem was outside the house so they didn’t cover it. Interaction with the claims rep was fine. So far, I’m happy with them. It was quick and easy.
I saw the Choice Home Warranty advertisements and it looked like they might be legit, and the pricing when I talked to them seems fair. So that’s why I went with them. I have submitted a claim. They basically did what they were supposed to do. I called them up. I was able to get hold of someone there fairly quickly. And within an hour, they had me set up with a local plumber. He came out and he did the job. So it was very positive. Every time I talk to somebody at the warranty company, they’ve been very professional and friendly. So far, I’m happy with them. I would give them a 4 because I think that the people that work at the warranty are a 5, and I think the tradesmen that they recommend are between 3 and 4.
I have an open account now with Choice Home Warranty. Today, it’ll be two weeks and I haven’t heard from the technician. I submitted a claim and it hasn’t been finished. I had an issue with a pipe downstairs that had gotten a hole in it. And they said that someone would call me within a couple of hours. Nobody called at all. They said they were going to order a part and it would probably just take a few days and then they would come and fix it. I have the technician’s number. So I was thinking about calling him and seeing what’s going on. Two weeks seems a long time.
Interaction with the Choice claims rep was fine. I had been with American Home Shield and I have had problems with them so I went with Choice. They had sent me a questionnaire and said that once I completed the questionnaire, I would get a free month of service. I asked about that. I haven’t heard a word about that.
He said I had a small leak in the unit and it would need about 3 lbs of Freon. Two weeks later it is out again. Service guy says Choice won’t cover it. I pays the guy $190. He says it needs a part. He says they will not cover that either. I call the company 4 times to be put on hold each time. They tell me the repairman says he saw rust in the unit. I am calling someone on my own. I will be writing to Austin & a letter to the FTC and file a direct complaint. This is a rip-off company at its worse. I am going to call the national TV networks to see if they would do a story on these people.
I purchased Choice last year & filed two claims this year. The first was on my pool cleaner pump motor & they denied this saying it was a “Pre-existing condition”. It may have actually been correct previously by Choice, but I cannot prove this. Anyway your technician gave you the report that all work was done correctly & the motor bearings were bad & needed replacing. Still you refused the claim.
Secondly, I had an AC unit go out. Again you refused this claim saying the unit was not maintained. The unit was installed in 1986 and has been meticulously maintained to keep it running this long. Choice advertises that they will Warrant the household items Regardless of Age. In my opinion this is a Bold Face Lie. The statement you made is the condenser is rusted. I agree - It’s due to age - Not lack of maintenance. I will urge anyone thinking of Choice for Home Warranty to think Twice before believing you.
This company is nothing but Rip you OFF. You do not get any job done. They will decline with multiple excuses and company policies. I had bought three policies from them and going to cancel the policies, but still losing money by cancelling because they will probably prorate and return the money. This truth.
After 8 mos of paying for 2 accounts, called in a claim A/C out in rental home - denied, lack of maintenance, which I could not understand. So I replaced capacitor myself. 2 mos later on my home A/C went out. They sent same company out - denied, lack of maintenance. I am furious. I had AHS less than a year before going with this cheaper company. I also cleaned unit every month during summer. Sent service receipts. They still denied. Scam. Anyone want to start class action to get them out of business, email **.
Was looking at their information. While on the site and not even finished looking, got a call wanting to sell it to me. Told him I wanted to check it out first. Went back to computer, and guess what, another call from another salesman. Very high pressure. Was suspicious, so looked at reviews on Consumer Affairs. Not good. So glad I didn't fall for their line. Have home warranty with American Home Shield, and although it is more, they always come, and service call is all I pay for.
Choice does not stand behind their word and what they sell. I paid extra for septic system. Plain as day in the book, it states Aerobic Pump included. These people don't even know what one is so would not send a tech out to check until tanks were pumped out. I agreed to do so. Then they tell me they don't have a tech to come and check the pump so they can't service. Agreed to give me a full refund. I should have never left American Home Shield. So if you are thinking of purchasing a Home Warranty, I would think real hard before buying one from Choice Home Warranty.
I am truly sorry that you had such a bad experience with CHW. I have reviewed your account and did see that you were given a full refund.
The details of your situation are not representative of the normal CHW customer experience. Please accept our apology for any trouble or inconvenience this has caused. We appreciate the feedback as it gives us the opportunity to improve our services.
Coil or compressor - not sure which because their tech said it was the coil and another tech that was with them said it was the compressor. My tenant had gotten a 2nd opinion from the previous tech, who is no longer with Choice. They said my unit was not serviced properly throughout the years and according to their information for a unit up north, it should have a lifespan of 20 years. I just replaced one in another house that also was the same age. Not happy at all. When I asked for a refund on the balance of my months, they said because I'd had repairs they were more than the cost of the plan, so they would not give me a refund. I was never told that they used the repairs done as basis for no refunds. I had a condensation pump replaced and a light switch replaced, a toilet mechanism replaced (I could have done this myself as I've done it many times, but my tenant did not know how to do this); the garage door opener screw came loose from the wall and was hanging down (this was a matter of 3 screws that needed to be put back in....again I could have done this had I been living in the same area). Tell me those repairs cost over $1500.00. I think not.
The details of your situation are not representative of the normal CHW customer experience. Please accept our apology for any trouble or inconvenience this has caused. We appreciate the feedback as it gives us the opportunity to improve our services.
I contacted Choice Home Warranty for my second unit upstairs. They send out a tech and it was repaired. 2 weeks later, it went out again. The same tech came and so I needed a new unit. They contacted CHW and so did I. CHW said they needed a second opinion, then they needed a third, then a fourth one. They all said the same thing and yet CHW refused to pay and to have the unit repaired. I have contacted them several times. I wrote a long letter and send them all of the copies of each company that came out. I finally have had the unit repaired and paid $2,000.00. I still have not heard from CHW not even to acknowledge they received my priority mail package. I would not recommend this company to my worst enemy.
DO NOT BUY A POLICY FROM THIS COMPANY!!! The compressor on my air conditioner went out. I called in a claim and a technician from Midtown Mechanical came out and verified that the compressor was out. He said he saw no problem with the compressor being replaced by Choice. It was previously replaced in 2008 and it went out in September of 2013. The technician called Choice with his findings and they denied the claim saying the compressor should not have gone out in the 5 year time frame. The compressor is NOT under any warranty now. Choice said that was too bad it wasn't under warranty, but they would not pay the claim. I paid for the Choice policy in good faith expecting that a claim would be honored. Supposedly they pay for air conditioners that go out, but I guess they can decide if they don't want to pay a claim. I WOULD NOT RECOMMEND THIS COMPANY TO ANYONE. I feel like I have been scammed and taken advantage of!!
Plumbing problems first issue but A/C quit last Friday. Sent not top of the line tech that took my $60 and ran. Choice Home Warranty refuses to pay for a compressor that is 17 years that has worn out. Listen to people on the phone when they sell you the plan, you feel secure. They tell you they repair and replace everything? Studying my policy today. They are scam and refuse to pay your claims. Looking to do class action lawsuit and have been approached.
I had a very terrible experience with Choice Home Warranty. My kitchen refrigerator had problem. It took months when they provided a couple of service providers; however, the service providers did not even know how to repair my refrigerator. After contacting them repeatedly, they asked me to find a repairman who can repair GE Monogram. I was asked to submit the reimbursement claim form. I did find a knowledgeable repairman and worked on the refrigerator and submitted the claim. Choice Home Warranty refused to pay for Freon replacement, repair, and components. In my opinion, it is a clear rip-off. What kind of warranty is this. I recommend not to get a warranty from Choice Home.
Paid my monthly fees but they refused to pay to have item repaired. I cancelled the policy with no refund expected. These people are no more than scam artists from the great state of NJ. Must be legal to steal in Jersey. I will not, can not recommend this company for a home warranty.
Our Home Warranty Insurance was up for renewal in July so I shopped around. Choice Home Warranty promised all this coverage and I asked specific questions of what was cover and gave specific scenarios of what if this happened..... Our first claim for our Hot Water Heater was denied. They didn't even pay for the service call. Not only was our claim denied but they did not have any service technicians in the area (Northern Louisiana). I had to contact a company to come check out the problem, but had to have prior authorization. Waited four days until I could actually have a repairman come. Just a waste of money, time and they will say anything to sell you coverage.
The warranty coverage we have was supposed to "cover everything". On the home page of their website, it shows "water heater" as a covered item. However, when the service tech came out and called in the problem, the tank of the water heater is not covered. This is the largest component of a water heater. "Sorry not covered" was the reply. We also had a previous claim denied with the air condition unit. Again, was told verbally it was covered when purchased the warranty and again it indicates such on the website. However, the "handler" of the unit is not covered. I WOULD NOT RECOMMEND THIS WARRANTY TO ANYONE!
I signed up with CHW in 2013, after a phone sales I got from a CHW representative that assured me that if anything that is covered under this policy will be repaired and or replaced if the service company can't fix it. All sounded too good to be true but I signed up anyway. In September 11, 2013, I had an A/C company out at my residence to check and see the reason of the A/C unit (one of two) did not cool properly. The technician charged me for the service call $45 and then he said that I have to pay him another $249 to diagnose what the problem was, since "leak detection" is not covered by CHW. Anyway, I paid the technician who went in the attic, looked inside the cooler and in 5 minutes determined that the cooler is leaking and it should be replaced, even though he said that the cooler looks clean for that to happen. Most coolers he said will leak because that rust in time, but he did not see one leaking and be as clean as mine.
Anyway, he sent his report to CHW only to find out the next day that they denied my claim, due to the fact that they consider that as a pre-existing problem and they don't cover that. I live in Houston, TX where the A/C works hard all the time and something like that will not take 4 months to lose all the Freon. I called and cancelled my contract at which point the CHW agent said he is willing to give me $400 toward replacing the cooler because that is the national average for something like this. The technician told me that the repair will be somewhere between $1200 and $1400. I refused CHW offer and cancelled the policy anyway. Hope nobody will ever sign with this scammer of a company. They are a JOKE. I hope soon for the sake of so many customers that they will go bankrupt. One star rating is way too much for this company.
We have had two unfavorable experiences with Choice and their representatives. My first was a stoppage in the bathroom. A rep was sent out who really didn't want to work and he said as much, when trying to diagnose the problem he made an assumption without actually checking. He then sent in his solution to the problem and I only knew this after I called Choice to see when it would be repaired only to find out he had reported that my toilet was cracked and he could not diagnose without removing it which then would have caused more damage. All of this was untrue. Choice then told me I had to prove this was not the case by submitting photos for them to review and make a decision.
After fighting with them for about a month and having to do some of the work, they finally sent another contractor out to unstop the toilet. The contractor also mentioned that Choice was not a good company for honoring their contracts. We then had a problem later with the microwave & dishwasher where they sent a contractor out who looked at both appliances then said he'd have to charge for 2 service calls even though he looked at one then turned around to look at the other one. RIPOFF! The contractor said that he thought they would not honor the replacement cause of their history and he was right. Choice decided they would give a cash out which was less than half of what a replacement would be on the microwave and a flat $250 on the dishwasher which also was less than half to replace with the extract same appliance.
I wish we had also looked at BBB and complaint blog before getting their service. We are so dissatisfied. Customer service is the worst I have ever experienced. If you disagree with them they will hang up on you.
1 star is too many!!!!!! I paid for Choice Warranty for 18 months. My dishwasher broke. They sent a repair person. The repair person informed us that it was broken beyond repair. Filed a claim. It was denied. They offered me incentives to continue -$100. They do not honor their agreements.
On Thursday August 29th, 2013, I placed a call for service on an air conditioner unit covered under warranty by Choice Home Warranty. They in turn sent out an authorized service provider who confirmed the compressor failed due to normal wear and tear. All conditions of coverage were met for a repair to commence. I live in the Phoenix metropolitan area and temperatures ranged from a high of 98-108 throughout this 6 day time period. Over the telephone, a supervisor named Laura speculated that the AC unit may have been damaged by an electrical strike although the authorized service provider concluded that an 11 year lifetime for an air conditioner in Arizona is the typical lifespan of such a unit.
If Choice Home Warranty were to consult with HVAC specialists in Arizona, they would be armed with the information that a typical lifespan of a compressor in a desert environment running 8-9 months annually is in the 10 year range. According to Laura, who is not a certified HVAC technician, this denial of services is based solely on their belief that an AC lifespan is 18 years. In the Midwest or East Coast, this may be true since air conditioning is typically used 3-4 months per year.
At the time of this writing, I believe in good faith that Choice Home Warranty is in violation of our signed agreement and has failed to provide service as per their conditions outlined in the home service agreement. As a consumer who has paid $35.83 monthly since July 2012 as well as the $45.00 service call for a technician to examine the AC and attempt to obtain prior authorization to repair the compressor under the terms agreed upon in the contract, I feel that their practices are deceiving and fraudulent.
If you are considering a home warranty on your AC, water heater, etc. I suggest you view the BBB website where Choice Home Warranty has been given a grade of F, possibly due to the fact that they have 755 complaints in addition to the one I just submitted. I wish I would have checked Consumer Affairs and the BBB prior to purchasing this agreement. My suggestion to anyone would be to do the same. More than likely I will be stuck paying $2300 out of pocket while I have been under the impression that I was protected from this type of situation while faithfully making payments, believing their business practices were ethical.
I used their service once and it was an emergency, Saturday night late, had gotten in late from flying, no air conditioning. It was 110 in the house. Needed help. They did not give me any direction on what to do so I reached out to another company for help to fix my ac. Then I tried to submit paper work for reimbursement and they told me I was over charged and they would give me two hundred dollars toward the bill. I was very upset thinking I had coverage and having to put so much money out of pocket without reimbursement. They also mentioned that they determine what is the cost of a repair. How interesting, considering that prices vary all over the country. BE AWARE of this company and do not fix anything on your own until you get confirmation from them in writing or email. Hope this helps.
I am very angry with this company. They are nothing but a scam. I had a different warranty company years ago and they were very good and I changed warranty looking for a cheaper monthly payment just a few dollars less and to find out that this warranty doesn't cover really nothing. The first claim was my water heater. The Choice Home Warranty didn't cover it because they said it was storm relative, okay plus I had to pay the contractor that showed up, even they didn't understand why it wasn't covered. Months after I call in another claim with my air conditioner. It took almost a week to get a contractor to come and check out the problem. On the day that the contractor is supposed to come, he never showed up so now they were trying to assign it to another contractor. Finally, they get another one. They come over and the contractor calls the warranty and again Choice Home didn't cover again. The contractor didn't know why. The contractor told me that this warranty is no good of which I had a feeling. It's been almost a year that I've been paying for this Choice Home Warranty on time every month getting deducted out of my banking acct. I'm so mad with the company. It's such a scam. THIS CHOICE HOME WARRANTY SHOULD BE OUT OF BUSINESS!!!!!!!!!
Our air-conditioning died unfortunately on the Sunday before Labor Day. The representative that was assigned to us gave us the number of a contractor who by venue of answering machine advised callers that due to Labor Day they would not be taking appointments until Wednesday. This is Las Vegas Nevada where the temperature insisted the house was pushing 95 degrees. I called back Choice for an alternative solution and got the same rep. Chelsea was her name, she informed me that due to the circumstances I was stuck with the option I was given. When I asked for a manager she told me it would be futile as I would get the same answer. I informed her I was a senior citizen with a sensitivity to temperature, her answer was to check into a hospital and enjoy my stay there. This type of customer service is what is making America a divisive and more racist because of the unchecked rudeness of people that represent your company on the front lines.
My home AC stopped working. I called Choice who sent a technician out 4 days later. The technician stated that the unit was out due to a surge outage or lightning. Choice told me that they do not cover units outages that were the result of lightning, and I need to contact my homeowners. I contact my homeowner's who sent an adjuster out, and the adjuster stated that the unit was out due to a worn-out wire that burned out and the compressor would need to be replaced as well as capacitor, and they denied the claim. I called Choice back and spoke with a supervisor, who asked me to get another quote from my own technician and submit the invoice to Choice Home Warranty for payment. I had to pay $1850.00 for the repair, submitted the claim to Choice and they denied it a second time stating that the outage was due to lack of maintenance. This is a disgrace. I cancelled my policy with them immediately. It is obvious that they will not pay for major repairs. I was even charged for this month's payment and told that, they do not give refunds! This company is a rip off!!!!
I had the same issue everybody is experiencing. My vent on the microwave broke after 2 week policy in effect. The technician came, charged $45 and then they told me it's not covered. It's due to unknown preexisting condition. This looks like a fraudulent company. They are not going to approve any claim. When I talked to the service agent or supervisor, I think he told me anything which could relate to preexisting condition will not be covered which I asked him could be anything as with the old appliance there will be something which you don't know would have been going on for long time and breaks after you bought the policy. So according to them, it's not covered as it's due to pre-existing condition, and what I understood there cannot be anything that they cover because anything breaking in your house will be due some pre-existing link. This is a rip off. I cancelled my policy immediately and asked friends to cancel and they did as they share the same exp. Their business model is to get you in and then charge $45 and deny claim.
My air conditioner went out in mid-July. The service company they called could not fix it because they said it was under manufacturer's warranty. The company that installed it could not fix it; CHW denied all coverage. My attorney will be contacting them for specific performance. Do not ever give this company money!!!
I called yesterday to get my air conditioner serviced. The first person I spoke with was a lady. She told me I owed $141.67. I was stunned because I had paid $141.67 on 7/22/13. I first saw the advertisement for this company in my emails so I filled out a form. 10 min. later, I got a call from a Scott **, a salesperson. He explained the payments are $45.00 per month or somewhere around that. I told him to call me back on that Friday when my check loaded. Well, he called me that next week. He said if I paid $141.67, that would be for 3 months and I would get an additional month free. He said I could pay quarterly so I would be paid up for 4 months and would receive a bill after the fourth month. I told him it sounds like a good deal so I agreed. So after I spoke to the lady, I called my bank to make sure the payment had come out and it DID. So I called back, spoke with a Michael **. He refused to give his ID#. He said that Scott couldn't have told me that.
I reiterated what was told to me. He said that the system wouldn't allow him to set an appointment for me for service even though I had paid for 3 months up front so I asked for a supervisor. He transferred me to Supervisor Russ, ID **. He refused to give me last name. He was very rude. He told me no way Scott could have said that (which makes me a liar). He said that there was nothing he could do for me. He offered no solutions at all.
He also was very rude and didn't try to service me at all. So I told him I was going to call corporate office. He told me if I called the corporate office that he was not going to refund my money or service me at all. Then he hung up. After that I called the sales office. I spoke to a John **, supervisor of sales. He said that oh no way Scott told me that. Scott just wouldn't do that. I was stunned. In the first place, I had no reason to lie. In the second place, if he hadn't told me I could pay quarterly, I would have just paid monthly but he acted like he was giving me such a sweet deal. After I hung up with him, I received at least 3 more calls from so-called supervisors at that office from these numbers: 732 379 5307... 855 810 8388... 888 273 5325.
I am reporting this to the Better Business Bureau and I am going to see if I can start a class action lawsuit against you guys. There are so many people on the internet that have complained about your services. You held my money for a month and when I needed the service, you refused to provide it and asked for more money. My son-in-law is an attorney and I have him looking into this matter. I cannot believe you ripped me off and then would not try to make amends and even got nasty with me... This is just the beginning. I am sending this letter to BBB and to my attorney and it will be on the internet, Facebook and the newspaper because everyone needs to know that this company is a scam.
A very unhappy customer!!!!!!
I had been doing work with Choice and when the billing got past thirty days they find every way in hell not to pay. This is one company that should be OUT OF BUSINESS!! The FCC needs to step in and close them down. Contractors need to ban together and file a class action law suit against them. The services were done and they deny every claim just so they don't have to pay. If interested in this, let’s take action. They will lie and never pay for anything. Contractors need to stop working with this company for they are deceitful as can be. Worst of the worst in Home Warranty Companies. DO Not DO business with this company. You’re on your own when you do. Choice is a BAD Choice with this one. If you’re with them cancel them and find another.
They have had 6 repair techs out to fix our fridge. They all state that it needs to be replaced. CHW is denying coverage and re: their bad insurance practices. Obviously they are going to be paying a lot more out of pocket because of the salespeople lying. We are going to file suit.
We paid 500.00 something odd dollars for them to do their job when needed. We had a stove and refrigerator that needed minor repair. We called them up to 10 times. Finally reaching someone in days they told us they were sending someone out to fix the problem with our appliances over and over till we gave up. Please someone do something about these scammers, we work hard for our money and would want them to refund it… which they never did!!
I purchased my home in March of this year 2013 as is. I started a policy with Choice Home Warranty in March. I contacted CHW after my AC stopped cooling properly Late June early July. They sent out a technician to check it and repair. The technician was outside only 1 minute, came inside to tell me that my unit was full of freon and to check the filter. I checked for the filter and there wasn't one, so I went out and bought a pack of filters to ensure that they could be changed every 90 days. After a couple of days it still was not cooling, I called them back. The same technician came out again only to make matters worse. I called again and for them to only dispatch the same technician out to my residence. I tried to call him to set up a time for him to come out and he would not answer.
I then called him from another phone ,he didn't answer right away but he called back within minutes. I advised him that I would be home at 4:00 p.m. He said "okay". I arrived home a few minutes before time and called him several times, again he ignored my calls. I called CHW about it. They put me on hold, then came back to tell me "He said he has been there, and that your A/C is working fine"... WTH!!! I explained to her that if he had been to my residence, and my AC was fine then I wouldn't be calling her back, AGAIN! Now as of 8/22/2013 my A/C still has not been fixed and they called to cancel my policy because they don't have another technician.
Choice Warranty sent two of their service companies out to check the cause of my A/C Freon leak. They looked in the front of the coil and reported the leak was from water/rust. The leak could not be seen from the front of the coil since the leak was in the back of the coil. The coil had to be removed to see the leak. The leak did not appear to be in an area that was rusted. Choice would not cover the repairs using water/rust as the cause for not repairing. Again the damage was not from a water leak. In Summary, CW should have paid for the repairs.
The above claim was denied per your representative. Your assessment of the cause of damage was water/rust. I am not sure how your service men concluded that the cause of the damage was rust because they could not see the source of the leak from the front of the coil. I see where your service man pulled off the front of the coil to make an assessment and concluded there was a leak (pictures #2). I recently had another assessment, the service man could not find the source of leak until he pulled the coil completely out of the overall unit. The source of the leak was around the coil itself (picture #1) which there was no rust. In summary, the leak was not caused by rust and your service man did not do a good job assessing the source of the leak. Based on the contractual agreement you should have paid for the cost of repairs.
I have attached some pictures taken with the coil out of the unit. #2 is the front of the coil where your guys opened and concluded there was a leak. There are additional pictures where the front slide is opened. #1 is the source of the leak. I think you need to reassess my damages and cover the expenses I have incurred to repair. I feel that you have not lived up to your contract and will take the necessary steps required for you to cover my repair expenses. Finally, your service men did not do a good job assessing the source of the leak since the leak was not in the area they checked (label#2). I would appreciate your timely response to this matter.
Choice sales pitch trapped me for 5 years agreement and paid $2500.00 for 5 years. When it comes to claims, they don't replace the unit and they will offer buy out for least price to replace the unit. First time I had dishwasher problem and offer me $200.00 to replace the unit. Second time when I had problem with pool motor, they escaped by saying that I have crossed $500 limit for year. Third time I had problem with microwave and service guy put damage on unit and Choice escaped with cause that, they are not responsible for damages. Customer service is very bad and verbal abuse... Please don't buy policy from Choice. They don't accept claims above than our premiums price. Also policy cancellation is very bad.
Board on HVAC went out 5 days after policy went into effect. Claim denied saying it was a pre-existing condition. It was working great up to the point of going out. Have witnesses. Been on hold trying to resolve and listening to their sales pitch while on hold. What a joke. DO NOT BUY THEIR POLICY!!!!!
I just bought a house a few months ago. The appliances in the house are a year old. With that being said, I have a Samsung Fridge. With some investigation about the fridge, it's their top of the line model. Well, my fridge had stopped working. It had the message showing "OF OF". Well I got right on the phone with Choice and they put me in contact with one of their contractors to come out and assess the problem and so he did. I was told number one, Samsung are not good products and the parts are hard to get being that they are from Korea. He told me that my fridge had no Surge Protector and we must have lost power which burnt out my Main Board and Relay Board. Then he collected his $45 and left and said Choice will have the report in 3 hours which was not the case.
Now within this time, I was denied the claim because of the tech report "due to power surge". Lost over $150 worth of food. Was about to buy another refrigerator all because this so-called "reputable company " sent over a "qualified technician" that was supposed to know his job. Well, while my fiance was in Lowe's looking for a fridge, my daughter pointed out our refrigerator and what was the message on it "OF OF". Well, my fiance was asking the salesperson, "How can you sell a bad refrigerator," repeating what the tech reported about the main board and relay board being fried. The salesperson stated, "That's incorrect. If that was the case, no lights would be on." He showed him that there were 2 buttons in the back where if you press them, it resets the fridge and lo and behold, it worked.
When contacting Choice to tell them their tech made an incorrect call, all they said was, "Oh sorry and thank you for choosing Choice". In speaking with a supervisor all he said was, "Sorry, I can put on your account to waive the service on your next service call." I asked, "Well, what about our food, due to your negligent tech with his report? Not only were you denying the claim, you won't even replace the food we lost because of the negligence on your part." What did the supervisor say? "It's in our policy that we aren't responsible for spoiled food." I feel like this company is a joke. I won't use them any longer. For a company to not take responsibility for their error is unethical. Also my electrician stated that it's unheard of a refrigerator to be hooked up to a power surge. Not only that, I have GFI sockets. Way to go Choice. You're the best. NOT!!!! Very displeased.
My A/C went out, so I called CHW. They promptly put me in touch with a local company, who set up the inspection for Monday (my A/C died on Saturday). I was ok with this, seeing as how it was the weekend, and I understand companies cannot bow to my every will and desire. The technician came out, discussed with me the issue (leak in my condenser coil) and that I had lost all of my refrigerant. He submitted the report the following day (after me calling and asking that the report be filed). CHW then got back to me after I called and asked about the status of the claim. Not surprisingly, they had denied the claim. They stated this was due to "lack of maintenance". They said that acid can build up in refrigerant over time and can cause leaks, but if proper maintenance had been performed, then the acidic build-up could have been detected.
I talked to multiple A/C technicians about this issue and even got a second opinion. The techs told me that they never check for acid in refrigerant unless they suspect an issue, and that this is not a normal "maintenance" item. My system is 12 years old, and it is normal wear and tear to get a condenser coil leak. I also had to explain the difference between a condenser coil and an evaporator coil to the "expert" on the phone for CHW. They stated that rust on the evaporator coil was due to lack of maintenance, and that they automatically deny any claim noting rust. I had to explain that these two coils are completely different, and are in completely different sections of the air conditioning system.
It was obvious the customer service rep on the phone was just reading off a list of possible causes of my problem (which I am sure they are trained on). This is strictly speculation and is not justified or proven as the cause of an issue. I can find other reasons why something may have broken that has nothing to do with "maintenance". Yet they seem firm that they won't budge. I am still fighting with them, and this company is not to be trusted. I just wish I had done my research beforehand, and I would have never hired them as "peace of mind" on my aging A/C system.
I have a GE SpacemakerXL Microwave Oven and the Active Vent broke off and hit my wife. The Active Vent consists of a panel that swings open when the fan operates and closes when the fan shuts off. This happens automatically without the involvement of the user. Choice Home Warranty has denied the claim based on the following exclusions that apply to parts of the microwave that involve handling by a user and could be subject to rough treatment.
EXCLUDED: Doors Hinges Handles Doors - Door glass Lights - Interior linings Trays - Clocks - Shelves - Portable or counter top units Arcing - Meat probe assemblies - Rotisseries. I disagree with their application of the exclusion to the vent that opens and closes automatically with no interaction by the user. Before entering into a contract with a home warranty company I suggest you check out both the exclusions and how the company applies them.
I have had 3 no shows on one service call and 2 no shows on another call. When I called customer service, they just don't care either way. I asked if the no shows were due to my area, race or the type of service needed. I know it was not due to nonpayment due to it is a bank draft. As long as they have your $$, that is all that seems to matter. I am waiting today for someone to come who stated last Friday that they would be here between 8-10 am and it is now 10:30 am. I called Choice to the number of the service person and told them the problem. They just stated, "Hope they show up," like they already knew they were not. I have had several denied claims even after some of them were approved when the service person called in the claim. I will cancel my contract and hope people read all the reviews before they consider Choice Warranty. They will not let you speak to the supervisor that is over them. So when you hang up, there is no solution to the problem.
I paid the premium payment for one year to Choice Home Warranty. My hot water had a leak and I called the company. They said they would send one of their representatives to come out and check it at a cost of $45.00. The person came and called the company and told them my hot water was leaking and they denied the request to replace it because they said it did not cover leaks. I called the company with great anger and spoke to the manager. He said rather than give the company a bad name, he would pay $450.00 to give me a new one. He contacted the company and they wanted over $600 to replace it including the $450.00. I refused and bought a heater at Home Depot for less than $600 and cancelled the policy. Do not ever pick Choice Home Warranty thinking they will do what they say.
My name is Hami. I have had Choice Home Warranty for the past 6 months and I tried to make a claim. I had a leak coming from the bathroom upstairs. One guy or so-called technician of theirs was called. He came to my house and took the toilet apart and the thing is still leaking. They gave me another number for another technician. I called the guy. He says, "I can't come. The company doesn't pay me." So finally, I called Choice Home Warranty again. They said, "Your claim is denied." Save your money people. How do they let these companies get away with this?
Purchased a home that came with a Choice Home Warranty. After 1 month of living there, the built-in microwave/oven combo start button stopped working and we were without a microwave. We contacted the previous owner that purchased the home warranty and gave us a number and policy to call. I called the company and they sent out a request order and a technician a few days later. My wife was home when the technician came by and looked at the microwave. As he was leaving my wife asked what the problem was and when he would be back to fix it. The technician did not reply except to be paid $45 and left. We waited the next 3 weeks with no answer.
I called the Choice Home Warranty company for an explanation.. After keeping me on hold for 33 minutes, I talked to the supervisor. He explained to me that the claim was denied because the microwave was dysfunctional for many months. I explained to him that it was working when we moved in so it could not have been broken. We moved in for a month and it was working, so how could it be broken for many months. After some back and forth yelling his final words were... claim denied and that was the end of the conversation.
Buyer beware if you are purchasing a home with a home warranty because this company will not live up to their part of the bargain. Now either the previous owner will have to pay for it, but I doubt it. So ultimately I will have to pay for this. I am beyond upset since one of the criteria for purchasing this home was the assurance of a home warranty. I want to give minus stars but I have to put 1 star to finish.
I have been paying for a home warranty with Choice for 6 months or more. Just on August 07, 2013 I made a service call for air condition repair. Well the technician they sent out did not give good customer service and my air condition is still not fixed. He was not informative about what he was doing or what he needed to do to fix my problem. As of right now, no one can get in touch with him. What should I do?
I contacted the company to purchase service. I was told that I must pay one month ahead of time. My credit card was billed twice before my contract was in effect. I called the company to inquire about why I had paid twice and my service had not even began. The supervisor was extremely rude and unprofessional. He told me that he would cancel the policy and abruptly hung up on me!
We had Choice Home Warranty for about 6 months when our A/C began to malfunction. We have two A/C units and 2 condensing coil units in our home in humid, hot south Louisiana. Choice Home Warranty was recommended to us by our real estate agent(cy) which assisted us in the purchase of our home. We telephoned with the service need and were directed to a service company which had to travel several hours one way to reach us. This company was not happy about the call but came to repair one unit which needed an expansion valve. We paid for this out of our pocket because CHW would not pay the service company.
Our other A/C unit needed a condensing coil unit replaced at about $1800. CHW refused to pay anything on this unit, stating it was rust that caused the unit to fail, which was completely contrary to what the new AC service company told them. We have not yet had this repair done to our second AC due to lack of funds. If we face another unpaid claim we will check into ending our 6-year contract with CHW. The personnel at CHW do not seem to know what they are doing, or may well be trained to act that way?
Do not do business with this company! I'll try to explain as clearly as possible, but after 6 weeks of trying to get service/satisfaction on two claims with them, it's a little difficult. Claim one: our standalone freezer (which I paid an extra premium to have covered) quit cooling. It took them 1 week to find a technician to come out. He collected the $45.00 service call fee, took the freezer apart, said he would order the repair part and that would take another week to ten days to come in, and then he never came back! Called Choice Home Warranty and they advised that they were no longer using that repair company and that I would have to get my own repair done and apply for reimbursement.
So I had to arrange for my own repair service, which included paying for another service call. This technician explained that the repair part needed was no longer available, so that obviously meant that the freezer was no longer repairable. So I called CHW back, explained the situation. They insisted on talking to my repair guy, who gave them the part number so they could verify that indeed, the part was no longer available, and then proceeded to tell me that even though the freezer could not be repaired, that they would only pay for the repair part even though it is no longer available (I know, that makes no sense at all), and that they would not replace the appliance as they so boldly claim in their advertisements. There is a loophole in their 9 page contract that says they have the option of just giving you what the part would have cost so that they don't have to replace the appliance as they advertise.
Claim #2: Refrigerator freezer stopped cooling. Called Choice Home Warranty. They still had no technician available in our area so we had to arrange our own service again, pay the service fee, have our guy call Choice Home Warranty, explain that there was a leak in the system, and guess what??? They don't cover leaks in refrigerators. Even though that is a common Repair problem for refrigerators. That's an exclusion in their contract, too, so they won't actually have to pay out a claim. So we're stuck with over a thousand dollar bill for a new refrigerator and a service call that should have been covered.
This is the most unethical company I have ever done business with. And the final kick in the butt??? We have never received the check for the freezer part, and they are charging us a 50.00 cancellation fee to cancel their lousy policy! Go with American Home Shield. Sorry we ever tried this other company.
2 weeks back, I noticed my basement had a pool of water surrounding my water heater, Furnace, and AC, and expected the leak maybe from my 17 year old 75 g water heater. Until that time, we had never faced any hot water issues nor any reduction of hot water nor any abnormalities coming from the heater. Called Choice Home Warranty who promptly dispatched a plumber. The plumber inspected the water heater for just about 2 minutes, felt the bottom opening, and confirmed that there is rust in the heater and that was not covered by CHW and the heater need to be replaced. The plumber never did any other inspection or inspected the bottom of the heater if there was actually a leak or whether the water in the basement was from some other sources, nor asked me any questions.
Based on the plumber's recommendation and after speaking to CHW, decided to go in for a replacement with my Electric/gas company, as they were carrying the same model. After the new heater was installed, the next day went to my basement and to my dismay, saw the same pool of water again despite of the fact that I had used my vacuum to drain the water out the previous night.
After lot of investigation for a couple of hours, finally realized that there was a leak in my refrigerator water inlet pipe and that water was pouring through the kitchen down into the basement and creating the pool of water. I closed the water pipe and replaced the inlet pipe, drained the water from the basement once again, and there was no more water in the basement. As usual, CHW refused coverage as the refrigerator water pipe was not covered as well. I have now written a formal claim to make good the $1755 loss to CHW for making a wrong diagnosis and recommending replacement of a good water heater. Waiting to hear back in the next 30 days or else will take further action.
So the washer (front load) at my house broke. I called them up. First they dispatched a contractor that not even qualify to fix front load washer. They then gave me the contractor #2 - this guy did not provide service in my area. The third guy came out - the cost to replace the parts $700 and labor $300 and other miscellaneous added up over 1000. He said Choice Home will contact me about the claim. HCW called me and said the claim was not authorized and they came up with some ** excuses. If I am to purchase a new unit (out of my pocket) then it will cover?? How ridiculous that sounds. Never again go with this company. They only want your money and not want to pay out. Frustrated!
Choice Home Warranty sucks! The people are rude. My ac quit cooling. They sent a wonderful ac company called Ultimate Comfort out. The tech was great. He explained that my condenser had leaked and my compressor was bad. He took a few pics and called the company. They said it was lack of being maintained. REALLY I change ac filter every 20 days. We have pets. I also wash out my condenser once a month. They said it rusted out. Well the tech said, "No, it was a very clean unit." He would send pics. They didn't want them. They said I needed records of maintenance so I sent them. I pay someone every 6 months to come clean inside and out and do a visual inspection. That didn't work for them so I told them to go to ** and I would bad mouth them all I could.
Please spread the word. Do not choose Choice Home Warranty. Save your money. Find any other company but Choice Home Warranty. I made a claim because my dryer went out. The technician came out said that my dryer motor went out and that the dryer blower should be changed at the same time. The technician said my claim was denied. I called Choice. They told me that since I had only been with the company for 35 days, my claim was denied. They said there was no way my motor went out in that short length of time. I told them I noticed it the day before I called in my claim and that I used my dryer like 3 days before the day I called in. I don't know when one of my appliance will go out. And I know I had only had the warranty for a month but why would I call and pay another technician when I have made 2 payments to my warranty company. Do not choose Choice Home Warranty.
Please, please, please do not pay Choice Warranty for anything. They are so very, very nice to you while they are trying to get you to buy. But once they get you they are the meanest son of a **. I ask to speak to a supervisor and was told no. I had to take a deep breath and ask again. He said "didn't you hear what I said? NO." So they just don't know who they are fooling with. I have nothing else to do but call and make reports. I called these people and ask for a certified plumber. They sent an appliance company so when I noticed what the truck had written on it I ask him to wait outside while I call the warranty camp. I told them that they had sent the wrong company and she apologized and told me that the plumber would be there the next day and said not to worry about paying for that company. I said "don't worry I wasn't anyway."
Now I called for them to send the AC guy back out because when he came not long ago he didn't fix my AC, told my son it was nothing wrong with the air and left. My upstairs is hot as fire up there and I didn't know until I went upstairs and couldn't breathe yesterday!!! I will pay for that appliance guy but I want every dollar that I paid for the year!!!!!
Do yourself a favor, take the money you were going to spend on this company and set it on fire because you won't get anything but aggravation with them.
I paid for home warranty to take care my A/C but when I need repair, CHW hardly covers anything. They don't cover this, not cover that. They couldn't do anything to repair my A/C. I have to stay in the house with 99 degrees. When I call customer service to ask for replacement, they just hang up the phone while I am talking. They didn't do as promise when they try to sell the warranty. I finally have to call a different technician to repair my AC and paid out of pocket. What do I need warranty for?
This is my second (and last) year with this company. What a racket they have going. I called them on July 24 because my refrigerator stopped doing its job. I was not called back after an hour and a half, so I called again. They gave me the number for the Maytag Store. I called. They could not send anyone out for 2 days. My children had given me 1/4 of a beef for Mother's Day -- go figure. Anyway, I didn't want to lose that beef, so I called them once again. They told me to call my own repairman and set up a appointment.
I called and found someone to come out the same day. The bad news is the refrigerator had to have parts. He called a very reputable appliance store in Knoxville to get pricing and order parts. He left and returned on July 26. I had been told I would have to have the repairman call for authorization and to give CHW the parts numbers and explain the problem. The repairman did that and they "authorized" the repairs. HAH! He told them the total price. After we talked with CHW, I asked the repairman what they had agreed to pay. He said, "Didn't they tell you?" They hadn't. He said "Before I go any further, you need to call them to get the amount of your reimbursement." I did and was I absolutely blind-sided. Keep in mind, they had told me to schedule my own repairman and had authorized the work, but were going to reimburse me $315 on a $548 invoice. Their excuse -- his parts prices were too high.
I heard via speaker phone the quotes the store had given him. He was not making a cent on the parts. I spent over an hour on the phone with CHW arguing the issue, of course, to no avail. When I asked about cancelling my policy, I was told I would be charged a $50 cancellation fee. This company is truly a racket. If you sign on with them, ALWAYS go with their repairmen, even if they cannot be there in a timely fashion. What shysters!
So, I am the latest customer to post a negative complaint about Choice Home Warranty and their bad business practices. If you are considering a buying a warranty from this company, you might be better to take the $500. and burn it in a trash can. I purchased my home warranty with faith that this company would abide by the terms of my contract. I have quickly learned this company is nothing but a huge scam that steals your money and is unwilling to pay for any of the items they claim in their sales pitch! Don't make the same mistake I did and stay away from Choice Home Warranty!
After I enrolled at Choice Home, I had some questions and call Choice Home to get more information about my warranty. My sales person is very nice guy and be very patient; however his manager was very rude and unprofessional. He complained that I called too many times and even more than his wife does. What a attitude. Afterward he canceled my warranty without letting me know. I have never and ever talked to such a rude manager!! Anyhow I feel that Choice Home is not a professional company or at least they have no sense of how to treat their customers! Will never recommend this company to any of our friends.
CHW stated they would not cover my washer repair. Repairman stated to me washer repairs are more than washer was worth and they would pay me out for a new washer. CHW came up with every excuse to not cover my washer. Been paying monthly fee and when I really need them they have excuses.
We are a small HVAC & appliance business out of Texas. We did several services calls for this company & gave them ample time to pay up on their invoices. After several calls, emails, collections letters & collection agencies, after 2 years we still have not been paid at ALL. I was told by the collection agency that when they spoke with the OWNER of CHOICE HOME WARRANTY this what he said: "This guy is based out of Texas. He can't do ** to me. Who does this guy think he is sending a collection agency after me? I'm not going to pay them anything & there's nothing he can do about it". So if that's the kind of attitude the owner has I can only imagine how he has trained his staff to work for him.
Please be advised as a consumer or a contractor, STAY AWAY from this very unprofessional business. I also contacted the BBB out of New Jersey. I guess he must be in cahoots with them as well cause they are just as bad as him & would not even post my complaint against them under their reviews. So don't waste your time trying to file a complaint with the Jersey BBB. I have had to take this issue a step further & pull even more money from my business in order to hire an attorney to file a lawsuit against Choice Home Warranty. So from a contractor's side STAY AWAY FROM CHOICE HOME WARRANTY - most worthless company I have ever dealt with.
I was a vendor for Choice Home Warranty. I did repair work on appr a dozen work orders, all with approval from Choice. I was never paid a single dime on any of the invoices submitted. I was told that the work (that they authorized in writing) was unnecessary. I then found out after seeing their reputation on line that this was pretty much of a standard practice for Choice. Stay away from this company. I see that there are over 300 complaints of this manner on this company.
My A/C unit failed and the Freon leaked out, Choice Home Warranty sent out their "Preferred Contractor" who discovered the problem. The evaporator coil had split open. The cost of the part was over $1000 and the total came to $1542. First Choice Home Warranty said that it was rust that caused the problem but when their contractor told them it was not caused by rust, they then stated it was a pre-existing condition and was not covered. I am still arguing with them to try to have them pay for this repair. I have tried to email the information and fax the information to the company. I get a delivery failure reply from the emails and the fax does not answer. I can only talk to customer service on the phone, but they do not make the decisions.
Filed claim on A/C unit not cooling. Told them that fan had broken off and cut into coil. All coolant leaked out. After a few days I was told that they would pay to have fan replaced but not cooling coils because they said the damage to the coils was secondary and they did not cover that. I have to live on a fixed income and I feel I was told lies when I was sold this warranty. Well this piece of ** they call a contract. I mean what good does a fan do if the unit won't cool? I called them back today, July 22, 2013, and canceled the so-called contract. I told them I did not have the money to replace an A/C unit but could have bought a bit window unit for what I have paid them. I know they won't ever read this. They couldn't care less about me. They have already screwed me over and now they are looking for the next victim. Will it be you or someone you love? I hope not. YOU HAVE BEEN WARNED.
Warning to the American people, beware of this company. Bad company alert (choice Home Warranty). This warranty company has been taking advantage of people for many years, refusing to pay claims filed by their customers. My proof, just go to the BBB website and look at over 750 complaints in the last 3 years. There may be hundreds that never filed a complaint. They use the same excuse for a major component replacement. You did not have the proper maintenance performed. Well they made a mistake using that excuse with me.
I read many complaints in my own state. I have worked with A/C for more than 30 years with automobiles. When you go to A/C class in the automotive school I went to, you learn all A/C systems use the same basic components: (1) Compressor; (2) Condenser; (3) Evaporator; (4) Expansion valve; and (5) Receiver dryer. Keep in mind this is a high pressure system. Their gauge readings are very close to each other, around 30 to 40 pounds on the low side and between 175 and 210 on the high side. These pressure reading will depend on the ambient temperature (the outside temperature at time of charging).
Choice accused me of not performing the proper maintenance. I don’t know how they can tell that from 2000 miles away. Keep in mind I only had this warranty for 2 years. This A/C unit had a small repair in 8/3/2010 and the company performed a complete system check and gave the system an ok after the repairs were completed. In 4/19/11 there was another small problem; they replaced the starter relay and capacitor. At this time they performed a complete system check and gave the ok. On my end I hose off the condenser coil every 6 months also look for any signs of leaks or noise. For leaks you will see refrigerant oil. I keep everything away from the units for better air flow.
So let’s look at the maintenance record. Complete service check once a year. Condenser coil cleaned every 6 months and a check over by me for operation and leaks. I take a lot of pride in taking care of my home. So Choice insulted the wrong person this time. I will defend my honor by showing Choice home warranty has no honor. This time you insulted a senior citizen disabled Vietnam Veteran on SSI. You should not of insulted a U.S. Veteran. This fight has just begun. I will make it my life’s ambition to destroying your company by just telling the American people the truth about your company with proof.
I am asking all Seniors, Veterans and all Americans that do not want to be cheated by this warranty company DO NOT BUY THEIR HOME WARRANTY. Bad company (CHOICE HOME WARRANTY). Stand up all Americans and fight for the right not to be cheated and called liars. You worked hard for your money. Enough is enough. This company’s lies must stop now.
I am asking all my Veteran brothers to stand up and expose this evil company’s ways. All you seniors don’t let these people cheat you out of your retirement money. All other Americans, you worked hard for your money. Do not be cheated by Choice Home Warranty. This company wears two faces one of an angel and one of the devil. May God have mercy on Choice Home Warranty because I won’t.
Let me tell the Americans a little about me. I had about 20 good friends when I went to Vietnam. I was in the U.S. army. All 20 of my best friends were killed in Vietnam in the first month we were there. My younger brother was badly wounded and died later in the U.S. of his wounds. My older brother was ate down to the bone by Agent Orange and died in the U.S. I am at the point in my life that I will not let anyone take advantage of me or anyone in my family.
My wife has high blood pressure and diabetes. She was having trouble breathing in our home because Choice home warranty stalled around for a week before telling me they will not cover the repair. I kept telling them about my wife’s condition but they acted like they just did not care. Well Choice you made my wife suffer. Now I am going to do my best to make your company suffer.
I have no choice but to keep my warranty because if I don’t I will lose my $2,100 investment in my warranty. Please go to the BBB website and read all the hundreds of bad reviews. You will see in the past 3 years there was 769 complaints against Choice Home Warranty. This is what the ignorant person said at Choice. You did not do maintenance on the unit and it had a slow leak for many months. He then goes on to say if the unit was maintained they would of caught it and you wound of not needed this unit replaced. This man I can see has no experience with A/C systems, must be an office person sitting behind a desk. Because any certified A/C Technician knows better.
This guy never heard of a blow out. In my 30 years of working with A/C I have seen it all. Lines blow out, compressor clutches melt, compressors seize, evaporators blow and fill the inside of the vehicles with Freon gas. On your home you have basically the same systems. I had my condenser unit in one house. The compressor started knocking, they seized. This all happened within minutes. Talking to many A/C home repair techs, they have seen lines blow, compressors lock up, evaporators blow.
The guy at Choice is not an A/C Tech. because he would know this if he had any experience. So if he is a Tech. then he is just telling you what he was told to say by a company man. Because he never heard of a blow out. I saw one guy working under the hood of a car - a line blew and blew him 6 feet up against a brick wall. You are talking 200lbs plus pressure. My education 1. 12th grade grad 2. Heavy equipment school U.S. army 3. Automotive school Michigan 4. Certified MACS mobile air conditioning society 4. Certified Adult CPR 5. Certified standard first aid 6. Journeyman AFL-CIO 7. When working: Certified in engine repair, brakes and Heating and A/C. Life member of the NRA, Life member of the VFW, Member of AARP, Member of the wounded warriors project. Also wrote 2 books since I retired. Not bad for an old fart.
This company is going to tell me about A/C. This company is a joke. Oh by the way the repair company that came out to look at my unit said it was the most well maintained unit he ever saw. These words came from a certified A/C Tech. This time Choice got an educated person on A/C and I can tell you this company has no idea what they are doing. I have never in my life heard of an A/C Tech diagnose a problem from 2000 miles away. You have to be up close and personal with a diagnosis.
So this tells me this warranty company is in business of taking your money and denying you service. I like the part where their company says and I quote: Never pay for covered home repairs again. What a bunch of lies. I will give Choice Home Warranty the chance to make this right by sending me a check for a maximum pay out which is $1,000. You have until July 22, 2013 to get back with me or this letter will go nationwide. Media outlets all over the U.S. will be sent this letter. I suggest you do not test my resolve. Now you have a chance to do the right thing or take your chances with the entire country finding out how you really do business. They will see the and nothing but the truth about your company.
I have had Choice Home Warranty for years, and finally have a problem with my microwave. It cost me over $900 new, and comparable today even more. Was told that at Choice Home's discretion they chose to pay me $219.00 towards my buying another microwave. I explained that nothing in reality is available that a mere $219.00 would help at all towards a new microwave, and said I wanted it repaired if that is all they will pay. They said fine they can get if fixed for less than their $219.00 offer, but if they repair it, then that voids the warranty on the microwave, and won't even warranty that it is fixed by their repair.
("You are being forewarned here that if you want a reputable company DON'T GET INVOLVED with CHOICE HOME WARRANTY. They DON'T BACK their warranty and they laugh when you tell them how bad their service is.")
I cannot believe this terrible experience. I had this house covered by American Home Shield from 2006 until March 14, 2013. I never had to submit a trouble ticket to AHS for the AC system. But, in July, the unit quit working. I called Choice Home Warranty. They helped schedule an appointment with a local AC company. The company came out, and charged me $170 to perform a leak check. Once the leak was found, I was told it would cost over $1,000 to fix, but I was in luck as Choice Home Warranty should pay. To my dismay, my claim was denied "due to previous existing condition".
I was then asked to show that I had the home under continuous protection with AHS. I successfully did that. And I proved there was no lapse in coverage. Now I am asked to provide proof of maintenance. I will do that, but I am not optimistic this company will do anything to repair my unit. In the meantime, I am in a precarious situation where I need to get the unit fixed else I lose my tenants. So, I have to spend money out of pocket, then go dig up receipts, and show that I kept the system maintained. The technician I have called has indicated that the damage is due to normal wear and tear. I have spent a week wrestling with this company. My tenants are angry and so am I. I can't help but feel that I am unwittingly placed myself in a bad situation by switching companies. BBB ... prepare to receive correspondence from me.
I have been with CHW for over a year and have used them three times. When it came to fixing my washing machine, I am still waiting for the "back order part" one month later. Today I gave up and bought another washer as I am sick of having to go outside of my home to do my laundry. I asked if there was a time limit on how long I would have to wait before the part was deemed unavailable and they would honor their agreement to either fix or replace. I am still waiting on an answer. Apparently the wait will be indefinite. They also denied the claim to repair my A/C after their tech admittedly put an extra three pounds of Freon in my unit, messed up the inside coils. Oh he DID come back out and wasted the overage 2 days later after which I now have a major leak on the inside of my house.
I have joined American Home Shield 2 weeks ago. They do not have a department dedicated to denying claims. They put "in writing to repair or replace" regardless of prior lack of maintenance proof, rust/corrosion age of appliance or A/C. Their service fees are about 20-25 dollars more and well worth it!! I highly recommend them. They are, as we speak, repairing my A/C which was a preexisting condition. I only had to wait one week before filing a claim with them due to this. All in all, Choice Home Warranty sucks. They have lousy techs and do not back up their warranty.
I have been denied a legitimate claim from CHW on my air conditioning system. Apparently the compressor locked up about a month ago and a service tech came out and diagnosed such at that time. My claim was denied because "Russ" with your company said it hadn't been serviced properly because I didn't have receipts showing that. I told him I maintain all of my systems myself. He said he would call the tech personally and ask him for himself, which he did.
According to an associate there when I was trying to reach Russ a couple of days later, because he didn't call me back as promised, the tech told Russ that the unit looked good and had been properly maintained and this part does wear out with age. She (the rep) was reading this directly from the file to me. I tried every day from July 15 through July 19th to reach him and every day I got some lame response such as, "Russ will call you back shortly, Russ is leaving for the day, Russ will call you back tomorrow," etc. Today when I called, the rep said, "He is busy and will call you back shortly." I said "No, let me speak to his supervisor."
In speaking to this other man, I don't remember his name because by this time I was extremely furious. He said my claim was still being denied. I stated that I had done everything asked of me, and that the tech that diagnosed the A/C unit had verified with Russ that the unit was, in fact, properly serviced. I am the lead building inspector for the Southeast Kansas Regional Planning Commission in Chanute, Kansas covering 12 counties and 244 towns in SE Kansas, and have been so for 9 years. I inspect HVAC units, plumping, electrical, structural, and other residential systems every day, for federal and state government agencies, for a living. I keep everything I own in tiptop condition.Because of this denial, I have cancelled my contract with CHW, and will be filing a claim in my local court against CHW for the amount which I will be paying out of my pocket to get this unit repaired ($1,710.25) and possibly some punitive damages for being without air conditioning for a month in 90+ degree temperatures, plus court costs. I have already contacted the HVAC company and the tech that is employed by them. They are more than willing to go to court with me and testify on my behalf.
After reading the horrible reviews on different internet sites, including the BBB site, and the A/C tech's verification of the condition of my A/C unit, a judge won't have a problem awarding me the amount requested plus court costs. Especially since CHW won't bother sending legal council to court because that would cost them more than my claim. The contract I received in the mail does not state that any required maintenance must be done by "a licensed company". Neither does the on hold recording with CHW that I have listened to for hours because of being on hold for several minutes during every single call while Russ was avoiding me.
I wish I would have read the reviews on the internet before purchasing a home warranty from CHW, and certainly hope that anybody else considering buying such a warranty will do the same and avoid being stolen from, lied to, and given the runaround like myself and others have. I hope someone, has time to start a class action lawsuit against CHW to prevent this type of theft from innocent homeowners like myself and the other hundreds or possibly thousands of people that have been ripped off by CHW.
I have a Home Warranty through Choice Home Warranty. On July 11, 2013 I noticed the temperature of the Refrigerator was 56 degrees and the freezer was 47 degrees and the food began to defrost. I contacted Choice Home Warranty to request a service technician. They sent me the name and phone number of the service technician, So Cool Solutions.
I contacted So Cool immediately and the technician informed me he was out on jobs most of the day and would get back to me before the end of the day. At 6pm he called me back and asked for my information. He said Choice didn't send him the work order yet. I sent him the email I received from Choice and because it was my refrigerator he said he would come out. He arrived and at the completion of the service call at 8:45 pm he informed me that I needed a new compressor. He said it was grounded. He submitted his report to Choice on Monday morning and he called them upon their request.
I called them on Monday and they said they had no record of the report from the technician and it will take 1 day to get in their system. I called Choice on Tuesday, July 16 and was told that they would not cover it because my contract states no leaks. My contract indicates that it covers any integral part of the unit. A compressor is an integral part of the unit. I informed them that it wasn't leaking but they told me the So Cool contractor said it was leaking freon. I called the contractor and he said he did not tell them it was leaking. He said he told them I needed a new compressor. He also told me he would testify in a court of law.
I contacted Choice and asked them if I could get a second opinion from another technician. I was told yes but at my own cost. I paid $185 for a new contractor to come out to provide me with a new diagnosis. He specifically indicated there were no leaks and no valid reason for the compressor to fail! I faxed the new invoice to Choice which specifically says there are no leaks found in the compressor of any kind on July 17, 2013 at 7:58 am. I called them at 11:00am to make sure it had been received and I am told it is not on my account and maybe I should email it. I sent the email and it was read at 12:58pm. I called back at 4:00 pm only to be told it takes 1 day to upload to my account.
It is now one week without a refrigerator and I have small children in my house. On July 18, 2013. I spoke to three customer service representatives before I finally asked to speak with a supervisor. I then spoke with Jamie, Customer Service supervisor. She informed me she would speak to a manager and call me back. She called me back and tried to offer me a buyout of $400 for my refrigerator but I had to promise not to file a small claim. I told her my refrigerator cost $2499 and that I couldn't even get it fixed for $400.
She then transferred me to Alex ** the Manager of the Edison Office and he instructed me that my claim was denied to "not normal" wear and tear. I asked him to define "not normal" wear and tear. I instructed him that the refrigerator was only 5 years old and my husband performed the necessary maintenance of Cleaning the condenser coils by using a vacuum to remove dust build up from the coils twice a year. He also cleaned the drain hole and drip pan and I personally cleaned the drain pan. I instructed him that is why I purchased the policy to cover my appliances. He then said he would give me the $400 towards my repair and that was it. He then hung up on me when I told him no.
My refrigerator cost $2499, a comparable one is on sale for $2099. I am not expecting them to provide me with a new refrigerator but the least they could do is honor the contract and the cost to fix it. The two estimates were both well over $600. I will be filing a small claims case against Choice. Alex ** is the rudest man I ever encountered in customer service and he should be fired or something else I can't mention. If he was rude to you. Let him know.
I signed a CHW vendor agreement on 3-12-2013 and immediately I started receiving work orders to go and do warranty work for their customers, of which I honored all of their requests. I was finally paid for 2 invoices dated 3-12-2013 on 5-24-2013. I have yet to receive any more payments from them. I discontinued doing any warranty work for them on 4-18-2013 until I received payments for the 18 invoices I submitted for payment. I have called them several times per week and was told they would not honor the invoices I had submitted because I had stopped doing warranty work for them. I asked them, "Why would I continue to do work for a company that will not pay for my past work?"
They have continued to tell me they will pay the invoices when they get around to it or I will receive a check next week, of which, next week never happens. I need my invoices paid immediately as I have already paid my employees for the work they did several months ago. I called them today, 7-18-2013, and I was told they will contact their accounting department and get back with me at a later date and then was immediately hung up on.
I had an AC unit that needed a new compressor. Choice gave authorization to the HVAC company to replace it. That was 2 years ago. Two weeks ago I got a call from a collection agency saying they were putting a lien on my property because Choice refused to pay the bill for an AC repair 2 years ago. To avoid having to pay an additional $2,000.00 in legal fees to get the lien removed from my deed, I had to pay the bill. So I've paid for a warranty that is useless. If this collection company had not called me I would have had to pay thousands later to clear it up.
The central A/C unit at a rental home we own stopped cooling. I called Choice and made a claim. A HVAC technician was dispatched within 24 hrs and determined the unit had lost all of its refrigerant on the first service call. Pretty quick response. He was not authorized to do anything but assess the unit. The technician called Choice and reported the unit had no refrigerant and was authorized by Choice to do a leak check on the unit to determine where the leakage was occurring. The source of the leak was found and the technician reported the results back to Choice who told him they would not reimburse him for the leak check cost. They indicated to him that the cost of the leak check is borne by the home owner. No authorization to make repairs was given to the technician. Choice called me a couple days later and asked about the maintenance on the unit and whether it had been maintained according to the manufacturer's specifications.
I indicated to Choice that the unit had received routine maintenance and filter changes but any records I might have would be in storage with my other household items as I was in the process of moving to a new home. When asked the service rep indicated that the records were not needed to get authorization to make the repairs. A week passed, the unit had not been fixed, and I had heard nothing back from Choice. When I called to check on the status of the claim they indicated that it had been closed because the HVAC tech never provided feedback to them on the leak check results. I told Choice that the tech did find a leak, knew the location, and I still had a A/C unit in northern Alabama, in July, that was not working and needed to be repaired. The Choice rep then asked again about the maintenance record and indicated they were needed. I explained again that they were in storage and had been previously told they were not needed to get the repairs made. I then asked to speak to the rep's supervisor - Kevin.
After a lengthy conversation with the supervisor about what the technician had found, the status of the claim, and the location of any maintenance records that existed on the machine, he indicated that the technician would be contacted by Choice to get the repairs made. Two days later, I received a call from Choice asking for the maintenance records again as they were now NOT going to make repairs until the records were submitted. When I told them that Kevin, a supervisor, had just told me the records would not be required to get the unit fixed, the Choice rep Liz indicated that Kevin was wrong and there obviously was a training issue with Kevin that needed to be corrected. She indicated that no repairs would be authorized without maintenance records because 13 lb of refrigerant had leaked out - therefore they had doubts that the unit had been properly maintained. When I explained to her that even properly maintained A/C units can develop small leaks, and over time these small leaks will allow all of the refrigerant to leak out, she could have cared less.
When I asked to speak to her supervisor, she indicated that she was a supervisor. When I asked to speak to her superior, she refused and said it was against company policy to forward customers with issues to the manager. When I asked for her last name, she refused. What a scam - this company searches for any way to not honor its coverage. Their customer service is the worst I have ever experienced. What a waste of money, time, and energy my experience with Choice has been. If you're thinking about going with Choice Home Warranty - DON'T. If you're already with them then get away at your first opportunity. The coverage you paid for is absolutely worthless. You're better off going without.
I have made a terrible mistake in signing up with this company. Six months ago, I had an issue with a ceiling fan not working. After several missed appointments, a technician came to look at it. He removed it from the ceiling and declared it not working. He left saying that Choice Home would be in contact. They never called or returned my calls. After two weeks, I decided to just buy a new one and install it myself. Now, my refrigerator is malfunctioning and I was hoping to get some action from Choice Home. Choice Home gave me a contractor's number for me to call. I called but was told they couldn't come out for three weeks.
I called back to Choice Home to get another contractor who did come out two hours later after one missed appointment. The technician looked at my refrigerator and told me Choice Home would be in contact with me. A lady called that day and told me the issue was not covered by the warranty. The money I spent for Home Choice is money I have thrown in the trash. Is there anyone on here or any other website that has positive reviews for this company? If you are considering giving money to Choice Home, I BEG YOU to reconsider. Give your money to a homeless person instead.
I called last month about my A/C not working. I had an A/C company and come to inspect the issue but they stated that my accumulator was rusted and it leaked Freon, so the part and accumulator needed to be replaced. I received a call 5 days later stating that I had been turned down due to rust. I told the agent from Choice Home Warranty that of course a condensing unit would have rust since it is exposed to the elements. The accumulator is made of steel so of course it will rust. I have 2 Comfortmaker Condensing units that are 17 years old so I thought I should cover myself with coverage.
I paid for a service that they do not provide. I could understand if a part was not exposed to the elements but they Honestly Have the Worst Reputation. I will be contacting BBB since these forums expose to us the consumers but this is a company that should have a class action suit against them due to not taking ownership of the service that they provide. Please stay away from CHOICE HOME WARRANTY!!! VERY BAD COMPANY!!! So they take your money but provide a sincere apology!!!! Thanks but No Thanks!!!
Please note the technician that came out for my A.C. repair was professional and completed the repair in a timely manner. My first service call with Choice Home Warranty was the WORST customer service experience. I spoke to an individual, with initials A.R., who was extremely rude, unprofessional, and tainted my experience with the company. When I first signed up with a Choice Home Warranty salesperson (with initials D.M.), I was told that my first service call cost ($45.00) was exempt. This was not true, and Choice Home Warranty did NOT honor their word. I have completely lost trust in this company.
Choice Home Warranty denied a claim on my home AC. They claimed I had not had the unit serviced even though I have had it serviced for several consecutive years when I had a different home warranty company (this was my first year with Choice Home Warranty and the first season since the last service, which was with a different company). The tech they sent out said there was nothing I could have done to have prevented the failure of the unit.
I put in a claim for my microwave; they didn't have a serviceman in our area. They told us that they were going to put a check in the mail. That was over a month ago and the check is still on the way. I put in for an exhaust fan for the bathroom and three different service companies were called. None of them were in our area. Choice Home Warranty will NEVER call you back; you have to call them and listen to their excuses. The consequence of this lesson is to do your research on a company before you go with them. Don't take the word of someone else; look at the reviews.
Over the 4th of July our A/C went out. We called Choice Home and were given a name and assigned a contractor. No one called us back on Saturday afternoon. We called again for a different contractor and again, no call back. So we called an A/C company not through our warranty. Late Saturday afternoon an A/C tech came and we had to invest in a new unit - whole cost out of pocket for us. After reading the other reviews about Choice Home, I found out that this is a common practice and I regret choosing this so-called home warranty company. We will choose another company when our contract runs out. I suggest read reviews first and DO NOT WASTE YOUR MONEY ON CHOICE HOME. Cannot wait for the contractors to call on Monday.
Choice Home Warranty Update For Anyone Who Is Considering Purchasing A Contract Or Being A Contractor:
Even though Choice Home Warranty claims their problems are in the past, believe me, if anything, they are worse than any review could possibly be. There are no words to begin to explain the bad business practices they operate under. No matter what the complaint, from honoring the contract to paying contractors, they have an excuse. When excuses fail, they begin using threats. If you are considering doing work for them, avoid the humiliation and financial loss. If you are doing work for them, I am sure you haven't been for long. Stop while you are ahead and take your losses. If they threaten you legally, do not even respond. Basically, they have not a chance of following through with anything.
The same goes for anyone considering purchasing a contract from them. Avoid the humiliation. If you have a contract, discontinue making payments again. To repeat myself, if they make threats of any kind, don't bother wasting your time responding. It is best to take your losses and forget they ever existed. Possibly a negative review will help clear your mind. I am hoping my review will only help others avoid becoming a victim of Choice Home Warranty.
A long story short... When our air conditioner went out, they insisted that it was a pre-existing condition and denied our claim after 5 days of trying to work with their very rude owner, Alex. Alex simply yelled on the phone non-stop without allowing me to state my issue. They have a very poor rating and you should stay far away from them at all costs.
I will not get into details of my situation because it is not any different from other reviews. This company knows ahead of time what they should do to make you quit and leave them with the used portion of our premiums. I would like to file a class action suit. I am not sure 100% how many people must complain, but we must start to save the others and, absolutely, get some satisfaction. This is NOT how an American business should work. If anyone would like to do more than just leave reviews, email me at **.
I currently have a home warranty in place on my home with Choice Home Warranty policy # **. I recently had trouble with my Air/Heat package unit. The A/C compressor apparently locked up, according to the tech that your company chose. After I made the claim with Choice Home Warranty, I was contacted by your company and given the contractor's phone number and instructed to call them and set up an appointment, which I did. In speaking with the tech, during his diagnosis, I asked him why the compressor did that and he responded that these compressors are sealed and it is a mechanical part that does wear out, as I already knew that.
I was contacted by Choice Home Warranty a week after the tech was here asking for maintenance records, which I have none and my claim is being denied. I have been a Licensed Housing Inspector in the State of Kansas for the Southeast Kansas Regional Planning Commission (sekrpc.org), overseeing and completing inspections for 12 counties in SE Kansas for Federal and State housing grants as well as the USDA and Rural Development. I am responsible for literally millions of dollars in Federal money every year, and am fully capable of doing maintenance on any HVAC system, and have done so since purchasing my home (cleaning the condenser and evaporator coils, changing the filter once a month, keeping the grass trimmed around the unit, etc).
My job requires me to be well-versed in heating, air conditioning, electrical, plumbing, structural components, insulation, roofing, etc. and attend continued education classes twice a year to keep up with new systems. Everything in and around my home is maintained with the utmost care including my HVAC unit. I originally purchased this Home Warranty because I lost my wife, Cathy, to cancer on February 25th of this year and no longer have her income to help support this household and our 2 granddaughters that I have custody of. It has been over 2 weeks now with no air conditioning and, in my area, the temperatures have been in the 90s and 100s. I borrowed a window unit from a friend to get us by for now, which struggles to barely make the temperature tolerable in my home. In speaking with the claim rep, Russ, I told him pretty much everything in this email and he said he would get back to me.
If this claim is denied, I will be out $450 plus the $60 deductible I had to pay the HVAC contractor. Is this the usual business practice of Choice Home Warranty? I do understand that the bottom line is for any company to make a profit at the end of the day, but this is ridiculous. After reading just a few of the complaints on this site and others, I wish I'd have read them before turning over my hard-earned money to Choice Home Warranty and went with another company. I was impressed with your advertising and the statements on your website. But, I guess as with anything, "buyer beware" also applies to Choice Home Warranty Company. If my claim is, in fact, denied, I will report Choice Home Warranty to the State of Kansas Attorney General's Office and the State of New Jersey's Attorney's Office not to mention the BBB and the other 4 inspectors in the State of Kansas that also inspect homes in the state of Kansas.
Choice Home Warranty Company WILL lose business from me being denied this legitimate claim. I will be waiting to hear from Choice Home Warranty regarding this matter. Please wish me luck with this matter! But after reading other complaints on this, and other websites, I guess I'd better not hold my breath! What a company. How the heck do companies like this keep from being shut down by some government agency? CHW should stand for CHEAT HOMEOWNERS at WILL!
Once problem arose, the tech showed up; he just wanted to collect the fee per call before doing anything. Some of them did not even want to come because they said that CHW owed them money and did not pay them yet. Tech did not work on weekends and holiday. If you have a broken pipe, then good luck. Watch for exclusive clause. So many things would not be covered. They denied and denied claim after claim. After a few months, I realized it was a waste of money and I sent them a cancellation letter.
I called them a month later; they lied that they did not get the letter at first. Then they said they could put in the order to cancel "now" and advised me to wait to hear from them to see how much I would get back for my unused months. I had to call them several times and waste much time on the phone with then. Bottom line, they made it so complicated and time-consuming to get a refund. To sum up, thank you God for me to get a part of my premium back; it's not much but it was better than none. I will never trust this company again.
I submitted online a service request to have my pool serviced. They canceled the call indicating they do not service saltwater pools. I indicated to them I do not use the salt system and it is disconnected, and that was not the issue for the call. They still refused. I requested air conditioner service, their season system check service, and they indicated they will not send anyone unless there is a need for repair. I then faced having to have my compressor replaced after canceling with Choice. I paid 4 months into their service and requested my money refunded due to their lack of service. I was told they cannot do that. I even had to add on roof coverage two months later as the salesperson did not indicate that was an add-on item at an added charge. As it turns out, it did not cover my patio roof issue in any case. They have an excuse for everything. They are unethical and they are ripoff experts.
I have paid for this warranty coverage for years and my first claim was denied. They told me that my leaking washer was my fault! Give me a break... This company should be shut DOWN!
AZ State Contractors Board sent me a notice of wrongful and unlicensed work. CHW sent an unlicensed contractor to my home and had them do the work on my HVAC system. CHW will be hearing from me on this wrongful advertisement along with the BBB. I will be investigating any other State or Federal controlled businesses to help with this.
I switched from American Home Shield because their price and service calls were more affordable. WRONG DECISION. The one and only time I called them out was because the megatron in my microwave went out. They sent a service technician, who diagnosed the problem and told me that the unit was not repairable. He submitted his findings to them and when I called them to see about getting reimbursed or having it replaced, they informed me that what happened was not covered.
I told them they were full of you know what. I was informed by the representative that if I wasn't happy, to take my business elsewhere. I told them to drop me and they said consider it done. I'm now back with American Home Shield. Whatever you do, do not sign on with this scam outfit. THEY ARE HORRIBLE. Read the other reviews.
We switched over from Old Republic to Home Choice Warranty due to better trade call fees and outstanding customer service from our sales rep. I should have known that all companies are nice when they want your business! Biggest mistake we have ever made! We have 2 properties covered with them and paid about $1200 for both policies. Our policies became effective on 5/11 and our policy with Old Republic expired on 5/15; therefore, there is no lapse in coverage. Obviously, nobody can say when something will break or malfunction, which is why you have insurance coverage to begin with.
Three days after our policy became effective, our pool stops working (it won't turn on). We called to submit a claim and they said that a pool is not just going to stop working within 3 days (basically calling us liars). After several very unpleasant conversations and one with a very rude supervisor, they finally agreed to cover our claim. I figured that it must have been a very expensive claim for them to be fighting it the way that they did. Then I find out that the entire cost to repair the problem was about $300.
A few weeks later, the timer stopped working, so we called to submit another claim. I get a call saying that Choice had only authorized $150 and we would be responsible for the rest of the cost. They also informed me that they had never dealt with a company like Choice; she said that most companies just approve the repairs and all they do is collect the trade call fee. Apparently, there are caps on all repairs which we were not told although I asked Steve, our sales rep, regarding coverage. He guaranteed me that everything was covered 100%. Sure, it's stated in their policy (which I never received), but I took Steve's word at face value.
After being so horribly treated and once we learned about all the restrictions the company has, we decided to just cancel our policy and go with another company. I called to let them know I wanted to cancel on 8/1 because I did not want to have any lapse in coverage (all warranty companies have a 30-day waiting period). The guy from Cancellations was very upset and could not understand why we wanted to cancel. Then he said, "It's dishonest people like you who give businesses a bad name." He began to yell at me and tell me that I had a preexisting condition and expected for them to cover it and that I was dishonest. I hung up on him and he called back more calm. I told him again that I wanted to cancel starting on 8/1 and wanted to know how much I would be getting reimbursed. He said, "Why does that matter? " Well, because the new policy with another company is not going to be free for one and I want to make sure that I'm not getting screwed over. He became very defensive with my "getting screwed over" comment and again, started to yell at me.
He said I would be reimbursed $200. I became very upset. Why am I only getting reimbursed $200 when I've only had the policy for not even 2 months and paid $1200? He again told me I was dishonest and when I raised my voice at him, he said, "I'm not in the mood for this today." Then he hung up on me. He called me about a minute later stating that my policy had been canceled, although I never submitted it in writing nor did I authorize them to.
I have no words to describe how shocked I am at how this company does business and how they treat their customers. I'm not leaving this alone, but I do want everyone to beware of this company. They will be very nice in order to get your business and, in my case, tell you what you want to hear; not how it is. Go and read their term agreement before you purchase anything. There are many companies out there that offer much better coverage, maybe for a little more ($100-$200 more) but it's really worth not having to deal with the treatment and hassle of Choice Home Warranty. I'm looking to get a full reimbursement minus the 2 months I was covered. I feel that if we would have just paid our policy month to month instead of paying for the full year, this wouldn't be an issue.
I billed out in Feb. 2013 for a job done for Choice Warranty. They have never sent payment over 4 months; I'm getting ready to sue them over payment. But they continue to send me work orders. Now they owe me for a second one... I also turned in an authorization for a job they said they would get back to me. This was over a month ago. Still, there is no authorization and no okay to do the work. The home owner finally paid out of his pocket to get the work done so he has AC for his family. And now, he is trying to get his money back. The only warranty company that I have had good luck with authorizations and payments with is American Home Shield.
I have had a contract with Choice Home Warranty since February of 2012. I have had only 1 minor service call for my washer which was fixed no problem. However, I have had a very bad experience yesterday and today, 6/25/2013. I am a Senior with COPD (breathing problems). I came home yesterday to a failed Air Conditioner and 89-degree temps in my house. I tried calling Choice Home Warranty on their 1-888 number for three hours. I finally got somebody on the phone. The technician came out today around 1pm after several emails and failed phone calls. The technician determined that all the indoor components are in very good shape. We went outside and the technician found the condenser failed, oil leaking and all the Freon had leaked out. He told me I need a new compressor.
We called Choice Home Warranty and the technician asked for authorization to replace the compressor. Choice Home Warranty promptly denied the replacement stating the fact that the compressor had leaks and some rust. The technician explained that the compressor had failed due to wear and tear on the unit. Since the unit sits outside in all kind of weather, it is not uncommon that there will be rust, but from what I understand, a good amount of damage was also due to the Freon (acid) leak. All of that was explained to the authorization supervisor. I told him that the compressor replacement was not included in the exclusions and since there is no maintenance to be done on the outside unit, wear and tear was normal. The supervisor maintained that later in the contract, there is a clause that excludes anything that has rust or leakage is not covered.
Since I have COPD, I told the technician to replace the unit at a cost of approx. $3,000 at my expense since I needed the air to breathe. I told the supervisor that I would submit the bill and fight with them later. In fact, I will take them to court over this issue. I have since spoken to several of my friends who also have contracts with Choice Home Warranty and they had the same experience with Choice Home Warranty. If a repair is more than about $100, they will find a reason to deny the claim. I am asking to get my money back for the entire contract time and I am contacting all of my friends who signed up with Choice Home Warranty to do the same. This company is taking your money and not providing the service that they advertise.
CHW sent out a contractor for a leak test on the AC unit. Leak test is not covered by CHW, to which that info was told to me prior by the contractor. The valve core in the schrader valve was bad and there is no gasket in the valve core cap (same as the valve core in your tire valve stem). This was denied by CHW for the reason that they do not cover items not installed correctly. This $0.89 part cost me over $800 to get repaired and then to be told that I have a year warranty on that part only by the contractor. I have asked for the contractor's AZ State contractor's number and have been ignored several times. I am in the process of contacting the AZ State Contracting board on this matter. Beware of this and do not let anyone that is not a licensed contractor work on your home. This may come back and bite you if any other warranty company asks you if you have had other warranties on your home, as they will not cover work done by unlicensed contractors. I WILL NEVER USE OR RECOMMEND CHW.
I have had their warranty for over a year now and have had nothing but problems. While they are very slow to actually handle a problem, they are very quick when telling you that it's conveniently not covered. AND, their customer service people bypass rude and go straight to ignorant. One "manager" actually called me a dumb **! I had to wait two weeks to have my hot water tank repaired the first time, and half the problem was because no service contractor would come out for a service call because CHW wouldn't pay them what they owed them.
My last hot water issue involved the blower assembly for my Rheem Power Vent tank, a high efficiency unit, which they denied because they don't cover vent issues? It's a blower motor, which is a part of the tank. Basically, the tank cannot be used without this part which comes with it, right out of the factory. I cancelled my coverage, then I went straight to the bank and filed a dispute for all of the money I paid them to supposedly cover my "appliance emergencies". I suggest avoiding this company at all cost.
I had a claim for my A/C unit with Choice Home Warranty and they denied the warranty stating it was a preexisting issue and the amount of time that I had been signed up was too short. The technician that responded out stated the compressor was bad and that compressors can and do die overnight. I had a second technician's opinion that stated the same exact thing. Also I had home warranty coverage before Choice Home Warranty, so there was no gap in coverage. In Choice Home Warranty's contract, it states that you will be covered the day you sign up if you had prior coverage. So, therefore, my A/C unit had been working perfectly fine in the month of March when we had 80 degree plus weather and it worked fine all the way up till May 12.
I filed my claim on May 27 well into the new contract with Choice Home Warranty and they still said no. Even after I submitted an appeal letter and had the A/C technician call back to Choice Home Warranty to explain in detail the issues with the compressor, they still denied the claim. At the end of the day, they never paid out and basically called the technician that responded out and myself a liar. Also, I just spoke with Choice Home Warranty again and one of the supervisors told me that it didn't matter what I said or did, nothing would change their decision, and oh, that they are one of the largest growing warranty companies today, besides the fact that on the BBB website, they are #1 for more than 100 or more complaints in the past 36 months.
I just filed a claim for my A/C unit. According to the tech, it was shorted at the ground. After Choice reviewed the claim, they refused to fix the problem because it happened only 50 days after I purchased the policy and they are claiming it was a pre-existing condition. Problem is that my A/C has worked fine all summer... until now. It's almost funny how their "elevator music" that you listen to while on hold for over an hour states that problems can happen at any time so you need a Choice Home Warranty. From my experience, you had better hope that nothing happens in the first 50 days (even though you have a valid policy).
I spoke directly with a Trane rep and he stated that there is no place in the manufacturer specs that says that a condenser has to be "building up" to going out over a long period of time. He said that they can just ground out. Alex, a tech with Choice Home Warranty, said my claim was being denied because it just couldn't have stopped working... it was building up to going bad (even though the A/C had worked fine all summer). I would like to add that my refrigerator went out the next day (it's been a really bad week), but it was repaired. I guess it hadn't been "building up" to burning out... or could it be that this was a cheap fix and the A/C is going to cost around $1,000 to fix. You do the math.
I thought this company would be great, but boy, was I wrong. I told them when I signed up for my 3 yr. plan that my air conditioning unit was original with my 26 yr. old house and would need to be replaced soon. They said that was fine. They have come out at least 4 times so far and just end up patching the problem. No new unit. Finally, we just called last week and the technician said it was leaking Freon. Because there was normal wear and tear (some rust), they would not cover it. Their solution: I pay to have someone come and patch the problem for maybe another season, and they will give me a $200 reimbursement towards the repair (which would run me about $500). He couldn't explain how this made sense when I asked why they couldn't do it. I tried to cancel, but it took them 3 days b/c they wanted to "see what they could do to help." What that means is, keep me as long as possible to get more money out of me. I finally cancelled and he was going to pro-rate it and give me $206 less than what I should have gotten. If anyone goes to cancel and you think you are being ripped off, put up a fight and they will eventually cave. It's ridiculous and I would not recommend this company to anyone.
Basically, this is a con job criminal organization. They take your money and always find an excuse not to perform the repairs. Arbitration is done through corporate - so they are judge, jury and executioner. When you want money back, they add on all kinds of charges. Stay away. Save your money. DO NOT SIGN UP WITH THESE CROOKS - zero stars if I could.
I purchased this home warranty package to protect our appliances. Our Kenmore washer broke down 7 months into the policy because the spring broke, which then damaged the shock absorbers. Both items are NOT in the list of excluded components covered by Choice Home Warranty. The company denied coverage claiming that the damage had been caused by overloading and that we kept on using the unit once the spring had broken. We obviously had no idea that this was going on. The washer was working so we kept on using it. Our microwave's fuse blew out a couple of months ago, and they didn't cover it because they don't cover counter-top microwaves. Our refrigerator was leaking; they also didn't cover that. Bottom line, these guys don't cover absolutely anything, and if something they do cover does break down, they'll claim it was from wear and tear or misuse, which they obviously don't cover either.
I called about my air conditioning. The guy came on a Friday and was gone in less than 15 minutes. I said, "Wow, how much freon did you place?" He replied, “2 pounds.” I said that is not enough all. No reply. I paid him and he left. The next day, I went into the basement to find water everywhere coming from trap in air conditioning. I called and called and called. No one could help me. I finally got him. He said he would come back out Monday. Monday is here and he said he cannot come by. Why not? I have already paid you and I still have no air and have water in my basement. After numerous calls to Choice, they were unable to help. I cancelled my contract of which they took out $150 less my $45. The serviceman was unprofessional, unskilled and ungroomed. This is a scam. Do not fall for this trap!!!
Choice Home Warranty has no problem taking your money monthly, BUT does not like to do any work for it. This now makes the THIRD claim I have tried to file. This one is for my well, which was supposed to be included on my policy. When I called up on a weekend to file a claim about my well pump not shutting off, they said it was not covered.
I would have to wait until Monday to call the business office to straighten it out. I then insisted they just CANCEL my policy as this was (as stated) my third claim problem, and they said they could not do that either. I had to wait until Monday. This is the WORST company I have ever dealt with. My advice to anyone looking, RUN the other way from this company.
Choice Home Warranty provided me a home warranty in which I made on time payments for over 3 years. Once I submitted my 1st claim, as it's hot in Texas and my A/C went out. They advised me that my claim was denied due to my A/C having a preexisting problem. However, I have been in my house for over 10 years and have not had any problems with my A/C other than normal use. I then advised the Rude Supervisor, Liza **, who contacted me that I disagree with that claim and she advised me that there is nothing I can do about it as she is as high as it goes. I advised her, "If I had a preexisting problem, then why is this the 1st time I'm filing a claim?" Choice Home Warranty is a crook and takes your money and finds reasons to not pay for any repairs. The sad part is the Contractor who they hired to go out, AirTru, advised me this is what they would do as her history with them shows they find every way not to pay for any repairs.
My A/C went out on Friday. I called Choice Home Warranty. Unlike other companies, they are 9-5ers. So we had to endure the heat for the entire weekend, because the company assigned to us was unavailable until the following Wednesday. Of course that was not going to work, so I called them back on Monday in an effort to reach another company who could make it sooner. And that seemed to be hopeful, but the technician was unable to make it out that day. I then, against my better judgement, tried to take advantage of their find your own technician and be reimbursed advice, and that's when things went completely sideways.
The technician I found came within 30 minutes of me calling. Found the problem in less than 5 minutes, at which point Monday was over, so moving along to Tuesday. I was up and on the phone with CHW by 9:15 am as well as the A/C company I secured, and so far have been in limbo and it's after 1:00 pm. I was told by CHW that someone would be giving me a call - still no phone call. I have called them several times to find out why. Not only that, one representative had the nerve to talk to me about me not having A/C service records. Who has that?! And was very rude to boot.
This latest call, I was assured by Kevin that he personally was updating my records (expediting things) and would personally be calling me back to let me know what the decision was. I am floored at this point. What does he mean decision?! My A/C is out, and I have home warranty coverage!!! This is turning out to be a complete nightmare! We'll see if I get the call. And if I do, what the verdict is going to be. (I'll post an update later.)
BTW... the only reason they get two stars for coverage is because I really thought I had found a jewel. My first experience with something breaking in my home (garbage disposal) was the BEST! There was no red tape, no questions asked. When the technician came out, he checked things out. And when he could not fix it, he replaced it in under an hour. I REALLY DON'T GET THIS!!!
I called and received an air conditioning company called Payless Maint. They were polite and fast to respond to my problem. However, the technician they sent was not knowledgeable about wiring so when he came back, he installed the caps but he said the contacts were okay. The unit turned on and worked but when I tried to shut it off, the fan kept spinning and the air started to blow warm as the contacts were stuck open and needed to pull power to reset. Anyway, we called the company back and they said it was holiday weekend and they would be over Tuesday (the day after memorial day). Well they never called or showed up, so I wasted 12 hours waiting. Called back and was told a lot of emergencies. We will be there on Friday as that day my wife was home. They said between 7 and 2. Again, no show. She called and was told they were running behind. Well at 7PM, no show again. I called and was told they were backlogged and would be there Saturday 11-2.
Well 2:30 came and went so I called, yelled at, screamed at and threatened with them not showing at all. If I called one more time, I said I want to confirm. She hung up. Never answered my call again unless I called from a different number. Horrible customer service. I sent CHW an email and they have not gotten back to me. It's now 1.5 weeks and still no call from Choice. The company is a shame. Stay away. Best bet, put the money in a savings account monthly and save it until you need it.
I had a leaky faucet in my bathtub. I called to get it fixed. They sent someone out. He then went to his truck for 1/2 hour and wouldn't take my credit card to pay the $45 service fee. He told me to call his job headquarters. I did and they told me to make him hook up his credit card machine. He wouldn't so I sent my husband to get cash. While my husband was gone, he told me that a leaky faucet is not covered by Choice Home Warranty. But when I called them, they said it was covered. They sent someone out and he demanded payment. Anyway, I didn't pay him and asked him to leave.
I called Choice Home Warranty. They said it was not covered because pipes aren't covered. I said, "He didn't even go into my bathroom and look at anything. How do you know it's pipes?" They said I still owed him $45 for the house call. I refused to pay. Then my husband called them back and they told him faucets weren't covered, but pipes were. I got a real plumber to come out. It was the valve in the pipes. OMG, they are ** scam artists. Don't waste your money on this company. I called the Better Business Bureau. They have over 800 open cases of complaints filed with them that they won't resolve.