Choice Home Warranty Reviews

Everything from start to finish went well. This was my first call to Choice Home Warranty. Within minutes the appointment was made..then confirmed ..and the repairman (Matt) called when he was on his way. Very nice and professional. So much easier than trying to find service on my own. Matt deserves 5 stars and I'd give him more if I could. Thanks CHW for your fine service.

I was amazed that a technician was scheduled the SAME DAY I contacted Choice about my dishwasher issue. The technician was very thorough and did an excellent job. I am extremely pleased with the quality of service. I am a new customer and have had terrible service with another company. Choice is the way to go.

The tech arrived when he said he work. He was friendly and knowledgeable. It did take a while for the ordered part to arrive, but as soon as it did, he returned and completed the job. The unit is worked very well and quietly.

Have waited one week with no air conditioner! I understand COVID delays the process; however, if a CHW rep told me "this will take more than just a few days, maybe up to 5-7 days," then I would be much more satisfied with my CHW experience. Communication was extremely poor. I contacted and was much happier with the company who will be fixing my AC, she communicates WELL. Also, I have to pay $525 - ??

A/C repair. I was very please with the speed in which my claim was processed and handled. The company that handled the claim was professional and available when I call to see when the technician will be arriving to service my unit.

Repair wall oven. Service person kept me abreast of his arrival. He was knowledgeable about his work, found the problem, replaced what needed to be replaced all in a timely manner. I did not know in advance that cash was not accepted. Had to make other arrangements for fee at the last minute.

The technician was very nice, very friendly and very patient explaining the problem. He explained what parts he needed and when he would be able to come back and fix the issue. He will be coming back on Monday to fix the problem.

Mervin's A/C & Heating came out and found my unit was low on freon. This is the THIRD SUMMER I have had to get someone out to put in freon. The inside unit (coils) needs to be replaced, NOT recharged every year! Mervin's submitted paperwork indicating the coils need replacing. When the freon is low the coils freeze over and condensation drips everywhere causing more damage. I pay CHW monthly in case I have problems with things. IT NEEDS TO BE FIXED CORRECTLY ONCE AND FOR ALL! It will eventually destroy my heating unit costing double the cost. I'm NOT HAPPY RIGHT NOW!

Signed up for a quote online, got called. I decided to go with a year purchase at the old rate that my wife had (33.75) with a service fee of 45$. Agent told me he could honor that, send me an email with of agreement of 65... took me a day and half to get this fixed.. Got transferred 2 twice only to have agents hang up on me! Terrible customer service. I hope my warranty is better.

Updated on 08/15/2020: I posted a review of this company the end of last month. I stated that our air conditioner needed to be taken care of and was service on July 7th. It was determined that the air-conditioner needed Freon which is no longer available. We paid Choice Warranty $994.00 on July 13 to take care of our air conditioner. Since July 13,2020 to date, we have had no response via email, text, or phone from this company. Both my husband and I called daily. My daughter called. Since my first post resulted in THE ONLY response from the company on July 30, 2020. (They said they would be looking into resolving this problem.), I felt that I needed to inform the public about our experience. Consumers need to hear how they treat their policy holders claims.

During these uncertain times, when my air conditioner stopped cooling I was concerned how long will it take to get it repaired. After submitting a ticket on Sunday evening 7/19/2020. I prepared for a long wait. On Monday 7/20 CHW contacted me letting me know they was working on getting service personnel out as soon as possible. Much like I expected. But I never expected it to be the very next day. Wow sure enough a service personnel from Tristar HVAC & Maintenance was scheduled to repair my unit 7/21. I could not have been happier. The repair person was on time, courteous, efficient and I'm sitting in a cool home despite the uncertain times. Thank you CHW for going above and beyond my expectations.

I initially completed a claim online for a service call for my water heater which was 18 years old. After the 2nd call for no hot water it was determined I needed a new unit. My assigned plumber did a great job getting everything coordinated with Choice Warranty and within 48 hours I had a new unit installed.

Dishwasher was apparently working (according to Home Inspection) just prior to us purchasing our town-home. We finally decided to run it the other day, and it did not function at all. Repair crew took unit apart and determined that water from this 14-year-old dishwasher must have leaked into the electrical panel and ruined the circuits. Our claim was DENIED due the "water-damage", even though it from an internal malfunction. We are very, very disappointed by this ruling.

They claim within 24 hours you will get a service email for an appointment. I called in on a Friday for no AC. I ended up having to hire my own company come in and pay out of my pocket. I called in three days later to have someone come out and complete the repair that’s costing $2000 and still five days later I still don’t have a service guy to fix my AC. They want me to pay it out of my pocket and they will reimburse me.

I expressed to Mr. Frank ** I did not want phone calls after I signed up for the coverage. I continue getting phone calls with more sales talk!! Therefore, I want to cancel my policy and I want a total refund of $862.50. This should be possible as it has only been a few days!! I expect my credit card to be refunded!!

I wanted to let you know what a great sales experience I had with your representative, Dondre. He was so helpful, friendly and nice every time we spoke or communicated via email. I had bothered him several times with my questions and he always made me feel like I wasn’t a bother - I really appreciated that! I was glad to give him my business!! Too bad every customer service person I deal with couldn’t be as friendly as Dondre. I hope he somehow gets recognized for the great work he’s doing! Thank you Dondre!

He was very kind, and I would recommend him in a New York second.

Water leak problem. Plumber fixed the problem. Good job. Recommend highly. Everything is working. Not much I can say. I didn't sit and watch what he done. As for Choice, I called, talked to man on phone. He took problem and said a plumber would get in touch with me... He did and all is well.

Customer Service Agent responded promptly to my service repair needs. She was very cordial and explained clearly the order out vendor procedure. She was so polite and pleasant while transmitting business. At the end, I was sure of all next steps and procedures to follow.

Highly recommend. Prompt service. Really happy and excited to work with these guys. A friend recommended them and said he had zero issues getting his boiler replaced. Hope I never have to use it but have zero doubt it will be an issue when I do.

Tech came by, paid $75.00 for show up. Then I was told that your service wanted $350.00 more to get a new water heater installed. I said I would pay, but still no hot water heater and it continues to leak. So I will have a nice water bill. THANKS!

Very pleased with the response and the service. This is the second time I’ve filed a claim and both times the experience was great. I am very satisfied with Choice Home Warranty’s price and their service. I would recommend them to anyone looking at home warranties.

Choice did a good job for us. They were prompt to respond and dispatch a repairman within a few days to get our refrigerator working properly. The technician was courteous and did a great job and I appreciated his friendliness and professionalism. This is our first experience with Choice Home Warranty and it was a good one.

We entered a request online and it was rejected. We ended up having to call in. The lady who answered seemed confused and we couldn't understand her very well. The servicemen called to reschedule and another showed up unannounced. The problem was resolved quickly. It was all so confusing...

Air conditioner repair. Tech was very helpful and fixed the problem. I would use this tech again if I had a future problem. I could only hope that in the future you add on more things to cover if I have a future repair problem.

On Tuesday afternoon our air conditioner quit working. We were doing some remodeling work and he had turned of the breaker. I called Choice Home Warranty and told the representative That I had a special needs son and really needed it fixed ASAP. They sent me a name and a time frame for the repair. The repair man called me before 10am and asked if he could come early. So when he got there he did an inspection on our unit and then he wanted to see our electricity Box. And he found out there was a mistake in labeling the breakers. I bought a 5 yr plan and have been happy with them. Sue **

The tech was great, arrived in window. Choice Warranty, however, placed a date of parts arrival of a week and a half for a refrigerator that was not cooling below 64 degrees. A rush should be placed on parts for such an item, as it is an emergency. The service turn around after they receive the parts is two days, earlier if they get the parts. All in all, we will be without a cooling refrigerator for almost 2 weeks. Not ok.

Ac repair went smoothly.... Tech come out, found the problem.. Motor was bad.... Second tech verified the problem that the motor was bad.... Repair Was schedule for the following week. I’m excited that they were able to find the problems. I wish I had turn around service, but I’m okay with the process they have.

Very disappointing having to pay$119.00 instead of the $65.00 agreement with Choice. The technician was supposed to be here on 7/21 between the hours of 7am and 11am. They never showed. They told me it wasn't their fault that they never made that appointment with Choice. They agreed to come on the 22nd. It ruined my whole 2 days. Very annoying and disappointed.

Was not happy with Nate service. But CSA, service was awesome. I would recommend them and have them do my service any time. Very thorough and friendly service and show up at the time promise. You can always send them back when I need service again. Thank you.

Hello, Well...1st of all,..I must admit that after inquiring on the website about information, I have been bombarded with robo calls and emails. That you need to work on. I do not like pressure selling nor do most people. However, Todd ** was the ONLY one who would correspond with me via email. He replied promptly and answered my questions without any pressure selling, which allowed me the time to make the decision that I did and subscribe to your service. I think you need to pass on this method of communicating rather than hassle people with back to back robo calls all day long. Again, Todd was great!

My claim was handled immediately and assigned to a local company. I received a call early the next morning with apt details. The guys from AGMYNS COMPLETE CONSTRUCTION LLC actually called and asked to come early. They were very professional and got right to work, got the repairs approved and were done. Cool again.

I signed up for first time with Choice Warranty, Jason was great explaining all details and was very courteous. I was happy to hear you are 24/7 and your prices are fair, thank you. I would pass it on of my experience signing up with you.

Amy ** was very professional and helpful. She was able to get me a good rate and explained all my options for various plans. She provided her contact information as well as her hours in case I had more questions. It was a pleasure working with her.

I was assigned a manager to discuss my case and no one called me yet. "It has been determined that the schrader valves are damaged and leaking refrigerant. These valves are immovable and would not develop a leak in normal operating conditions. This does not constitute a normal wear and tear failure." How did they get damage? I do not understand.

It could have been a little better, as it was confusing when it was suggested we find someone ourselves, as Choice was not able to do so. However Choice did find a company and the problem was resolved in a timely manner which we appreciated very much. Thank you..

I purchased a five-year plan and EVERY time I make a request with a repair I get a denial for a made up exclusion. I am sick of paying and being denied by my own insurance company. I want to be refunded.

I've been a customer for years now but on the verge of finding a new warranty company. My experience has not been great. My most recent visit the technician was very pleasant and knowledgeable. However, it took 6 days to have service. In the past I've had no show technicians, technician diagnose the incorrect issue, etc. Covid did not cause the delay in getting service because this seems like the norm for Choice. I've experienced this since having this policy. If you want to improve your customer service experience change how the technician responds to request. If a technician pulls the order and can't provide service within a few days it should be left opened for someone who could. Service response times is very important to a customers and they shouldn't have to call customer service and request they reopen the ticket because they need service more immediately.

Updated on 08/15/2020: I posted my Choice Experience with reimbursement on July 27 and was immediately acknowledged by Choice who elevated the complaint to Director of Consumer Relations. There has been no follow up since. In short Choice lowballed a dishwasher replacement and did not cover the installation.

The customer service representative and technician were very helpful. But, I feel that the coverage was misleading... your ad states that the unit will be repaired or replaced no matter the age or brand. THAT STATEMENT IS NOT TRUE. I WILL NOT RENEW MY COVERAGE AND I WILL NOT RECOMMEND YOUR SERVICE TO ANYONE. You did not pay for freon, coil, duct, copper, drain, flush, filter, driers, drain, disposal. Surely all of these items would be necessary in the full replacement of the unit. VERY MISLEADING...

Water Main. The plumbers who came out, CD Holliman Construction, were friendly and worked with me to resolve the issue. They stayed in the area (they didn't have to) while waiting for clearance from Choice Home Warranty. Once they got the go-ahead, they had it done in 5 minutes. Great guys!

I've been using CHW for more than 5 years now, mostly good experiences. They hire local vendors/technicians to get the job done. Most vendors are good to work with, but you'll always get a few technicians that are less experienced (or don't want to do the job), and doesn't accurately pin-point the real issue, and your claim gets denied by CHW, and then you're forced to hire a contractor yourself. I guess this is the nature of the business.

Fast, friendly service. Mike the technician was great. He came in and fixed our AC unit within the hour. Been with Choice a few years now and they know what they are doing...even with the Covid 19 delays going on. Take a chance and join up, you will be glad you did.

I appreciate the prompt response to my problem. A service technician is coming at the end of the month. Thank you. I am looking forward to having my ice maker repaired. Since it is summer I appreciate having ice. I sure hope my refrigerator freezer ice maker is repairable. Thank you very much for my help.

David came out and got my AC AC back up and running quickly. He was professional and respectful of my home. He explained what was wrong with my system and how he fixed it. He also gave me some pointers on routine maintenance that can help my units run more efficiently and last longer.

The washer wouldn’t turn on so Choice Home Warranty replaced the machine for us. The washer was fairly new less than 2 years old and it had push buttons on the panel to control the functions. We are going to replace the washer with a different brand, the old one was a Kenmore machine.

We had issues with our Ge Spacemaker xl 1800 microwave. We called them and they sent out a guy which we really liked and was comfortable with. He looked at it and wrote up the issues and then Choice emailed us and said it was more cost effective to buy a new one than to repair it. So first off they gave us an estimate to replace of $169.99. We declined that because one almost identical at Lowe’s was $319.99. So the manager re-evaluated the estimate and moved it up to $299.99 which made us very very happy. Thanks a lot Choice Home!!!

Travis called before coming and came at the time designated. He was diligent and went through the air conditioner and found the problem and repaired it. He had to go get the part but returned and installed it. We would definitely use him again.

Garbage Disposal. The technician was honest, friendly, and helpful. He made the service easy, quick, and complete. I would recommend Mr. ** for any future service. I was also very pleased with Choice Home Warranty’s quick customer service in acquiring a technician a few days after my claim submission.

I had a problem with one of the light fixtures in the bathroom. The technician quickly assessed the problem. He was able to resolve the issue quickly and simply. I have no complaints with the service I received. I am satisfied with the overall experience.

A/C Compressor. Main floor unit overcharged with 410a refrigerant causing system high pressure switch to turn compressor off. Joel ** adjusted 410a refrigerant pressures, and checked temperature difference between supply and return air and adjusted until there there was a 20 degree difference.

Only thing I think should of been done was that if they are not going to show up on the return call when they say they are or have a problem with parts they should call and let their customer know so we don't stay home waiting for there return. Had to cancel an appointment so that I was home to make sure I didn't miss the tech.

As a new customer I haven't received my receipt for purchases made. I have not received the warranty itself and it has been more than 15 hours. This is not a good start, the first thing you do is give the customers a receipt. It is hoped that someone will reach out to me soon because my only call at this point will be to cancel.

Repair est. $650.00. Choice offered me $349 to replace it. That range had a sale price of $1099. Mussed sale. I declined the offer. Was too low. After discussion they are now offering me $599. Final offer. Not happy with the low amt. being paid. I will have to put quite a bit with it to replace with new one. I ask about repairing and they will not warrant it for the remaining 6 months of my policy and will still only give me $599. Bad deal.

I had to continually call and speak to folks from El Salvador. You originally wanted me to wait a week and 1/2 (9 days) for my A/C repair. Only R ** from your SALES department finally helped me to get service. I had to call countless times..was placed on hold totaling hours... and lied to twice. The technician that finally came was EXQUISITELY PROFESSIONAL! Your company owner, Mr Hakim needs to CALL me for lying about CHW's "going the extra mile" because of Covid-19 (03/23/20 statement). What a HORRIBLE company!

The contractors used are A1. But the CS and the handling of the claim is the worst. What the company has done to my family to save a dollar on a part is unforgettable. I agreed to pay more. Was told no. I've been guaranteed No hot water for 2wks. Thanks for the 3rd would experience!

Service tech was on time and courteous. Tech was Knowledgeable and did a great job. He was aware of his surroundings and clean up after repair. He also kept me update on the work's progress. I was pleased with the experience.

I have updated this review from 1 star to 5. A tech was finally sent out today and my issue was fixed. I'm still angry it took 2.5 weeks to get an AC unit fixed in sweltering 90 degree temps, but the quality of the tech was absolutely phenomenal which helped make up for this. He not only fixed my problem, but educated me on my entire system and the things I need to do to get maximum efficiency.

I called regarding my sewer system, the tech came out and checked the aerator. I later got a text saying my pump wasn’t covered, when clearly the contract says that it is. This is the 3rd time I’ve had to call. The garage springs weren’t cover either. So what’s really going on with CHW??? Mind you, all the techs that came were GREAT!!!!

The process for submitting a claim was very fast and easy. I received a response quickly that my repair had been sent and accepted by a provider. I was very pleased with the quick response and with how easy it was to submit a claim online.

So far happy with Choice Warranty. A little confusing why I have to pay for service charge again since I already did and problem better but not fixed. My AC was just blowing hot air now cools off at night but not keeping cool during day. Service was timely and prompt and Communication was good.

Things went rather smoothly. The representative was very courteous and explained everything well, less hope the company lives up to what was stated. I’ll inform my sister to change her home warranty to choice also. Her name is Mrs Renee **.

A/C was not cooling. Cooling Consultants responded as scheduled and resolved the issue within two hours. Mr. ** was courteous, efficient and professional. I would recommend him to any one and I recommend Choice Home Warranty to anyone. I intend to replace the outside filter on my air conditioner in a month or so and will definitely use Choice and ask for Cooling Consultants.

We had one of our a/c units not performing too well. We contacted Choice Home Warranty to discuss our problem, CHW, was extremely helpful and had a guy out in a day or two. Kevin with J & C contacted me to set/confirm a time to check our a/c. He was very knowledgeable and had us up and running in a very short time. He was as polite and courteous, and just a very nice person! We have another repair to be done in one of our bathrooms. I hope the next repairman is as pleasant as Kevin. We’ll let you know.

A/C wasn't working right. I called it in on a Thursday and I know that everyone is so busy because of this virus, you got me a appointment for Wednesday. They came out when they said the technician worked on it and got it working right and it is working great better than it has been.

I'm very disappointed with replacement thermostat that was put in. Based on AC guys that's what was approved even though they provided model number of the thermostat that went bad. I also called Choice before AC guy replaced it but didn't get anywhere with it.

I filed a claim on May 16 because our air-conditioning stopped working. Choice sent out the technician. The technician tried to repair the air-conditioning unit on May 29 and determined there was a major leak on the unit that was 20 years old and needed replaced. Choice did not contact me until June 5 by email and stated that the technician cannot do the work because of a Covid related illness. I was very concerned that someone with Covid was in my house. The customer representative at Choice did not think the email stating that was a big deal. I called the technician myself and he stated that he did not tell Choice that anybody in the company had Covid and that he submitted a claim stating that the air-conditioning needed replaced.

Refrigerator need service. Filed a claim. Not happy with the first technician assigned. No text, message or anything, & no show on appointment date. Left message to Choice Home Warranty & immediately assigned new company. Very happy with Choice for their immediate resolution. Company A&E, very professional. Tech came on time, wearing mask & Shoes removed inside the house. Very respectful. Parts ordered & scheduled me for next visit. Very reassuring..Keep up the good work & professionalism.

Garage door. My request has been done in timely manner. I like the customer service they provided to me this time. They picked up my call and took my order in action promptly without any delay. Thank you for the service you gave to me in such difficult time.

This claim has been ongoing for 9 months. Two technicians failed to diagnose the problem correctly and therefore did not fix it. The problem is a broken spark module that was diagnosed by the third technician but he did not order the part from a reputable distributor and a choice customer service rep told me he never turned in the diagnosis. The tech told me he would order the correct part from the Dacor parts factory and call me back. It has been a week and he never has called back and I cannot reach him. I am asking you to intervene so my cooktop can be repaired after 9 months. Please call me after you receive this correspondence.

The warranty contract I received in the mail stated that I would be given the information if the technicians they are to do the work on the service claim, so that I could schedule a mutually acceptable time. I filled the claim form out online and was told that I would receive the information about the time and date of the service appointment. I have no say in the technician company, nor do I have a say in the date and time of the scheduled appointment.

I became so frustrated with the runaround and lack of customer service that I gave up and paid for the repair myself out of pocket. In my opinion this warranty is absolutely worthless! I could not be more disappointed! Please do yourself a favor and do not purchase a warranty with this company.

Great choice. Would recommend to every homeowner. You get peace of mind knowing that everything in your home is covered for a small monthly premium. Thanks, Choice Home Warranty, sleep in peace at night knowing you're covered. Best for the money.

Upstairs air conditioner was not working. Put a claim in and within 24 hours a tech was here with talent and answers. The company you chose offered the diagnosis and what it would take to repair. Ordered the parts and am pleased.

Wonderful service. Tech came out and did a great job fixing the dryer. Thank you so much. Timely getting a tech out and timely getting them out to fix my dryer. Great company indeed. Highly recommend to my friends. Will keep using the company for all my future needs.

Customer Service representative was polite and helpful. He initiated the claim for me and explained the process. I did receive a call later in the day with the appointment day, time and the name of the company who would send the plumber to my home. Hopefully the problem will be resolved at that time.

I filed the claim of air condition problem. We received very good service, and quick response from Myers Heating & Air Conditioning LLC within 2 days. Jonathan fixed our air condition within 10 minutes. We are happy with his service..

Air Conditioning. Miguel and his partner recommended highly for the extra effort used to find the problem. Wasn't a slam dunk and he went the extra mile. Originally quoted a 4 day response but changed to a two day. Quoted a 3:00 to 7:00 window but called for a 1:30.

When I call your staff is always great. I called this morning / my air conditioning is not working and I still haven't received a message about a repair service. Other than that you guys have always been prompt and professional / I am glad to be a part of Choice..

I have five properties with CHW and paying my payment every month on time. I am extremely disappointed with CHW lately as I had three recent claims with my AC within the last two months and all three got denied/rejected by CHW.

I purchased a Choice Home Warranty because of a relatives long, positive history and experience on multiple homes. Greg ** was the salesperson and did a great job. We bought the policy for long term peace of mind on a home that was 15 years old. We only ended up having one claim... But the process, service, communication, payout was quick and flawless. We sold our home and transferred the remaining balance of warranty as part of the sale. Buyers are happy... And we just bought another long term policy policy for our new house from Greg ** at Choice. We recommend it. So does my uncle. :)

Everything went quickly and smoothly. We moved in this February and have already had 3 claims, all handled professionally by Choice and their contractors. Plus, we have saved so much money. Never thought these companies were worth anything but Choice sure is! Definitely recommend them and definitely will renew!

Plumbing. They did a professional job. Corrected the issue in a timely manner. They came as scheduled. They left the problem area very neat and clean. They identified the problem and quickly went to work. Would call them again if problem repeats.

Plumbing. I had an excellent agent. She knew her stuff and articulated it well. She gave me alternatives and sent a request for service right away and followed with an email confirmation immediately. I've been with Choice Home Warranty for three of the five years I purchased and it has really paid for itself.

I don't think Choice Warranty is bad however; my experience with the technician fixing my air condition was not all that great because I had to continue to wait because of the weather which is out of anyone's control but when the technician came it was much later on in the day and he forgot to include the Freon and my home became extremely hot again and I had to call the technician back out again.

Washing machine not draining. Technician very knowledgeable, troubleshot the problem quickly, had the part on the truck, worked quickly and was very polite. Replaced the water pump and cleaned up area when he was done. He showed up on time as he had scheduled. Would recommend him to all my friends.

Our A/C stopped working late in the afternoon in Arizona in July, it was 110 outside. Set claim up via email, was advised that an authorized vendor would pick up claim within 6 hours. Attempted to contact you via chat feature to determine if that meant next day or same day several times and received same BOT answer, which didn’t answer my question. Very frustrating! Had I known we could have used reimbursement option I would have called tech out immediately, however that option wasn’t offered until next morning (it was an uncomfortable night). But in all fairness, vendor called first thing next morning and system was fixed by 10 am! Overall very satisfied, but it would have been nice to have live person on the other end to chat with at some point.

The techs were great but CHW is a scam. My slab leak claim was denied. Why send a technician out here if that’s not covered. Why even have slab leak issue as an option in the first place knowing full well it’s not covered. That was a waste of $45. CHW needs to be more transparent with what it will pay for and not pay for. I feel completely deceived.

I wanted to sign up, of course but I wasn't financially prepared because I get paid on certain days. Being a single parent I have to budget my money carefully. You guys call about 20 times a day. I finally gave in and explained to the representative that I get paid Saturday, July 25, 2020. The rep stated they will post date my feet for that date. Well, they debited my account Wednesday July 22, 2020, the day after I gave my information. Now I have an overdraft fee including the fee that was taken out of my account!! I'm very upset!!

Placed a call for ac warranty work. It took 6 days to get a tech out for you to just deny any work. If I had known that I would have just called another company and had it fixed a week ago. Such a waste of time and money.

No problems with the technician. Choice STILL had not repaired or replaced my dishwasher. I filled out the form and submitted it. I have not heard a thing back and it has been weeks. Choice said the unit wasn't worth repairing, the part is 390$...It's only 2 years old. Have no idea why it would go bad with such little use. (I've not called you because my health is failing, been battling that). I went to LOWE'S and got a printout of the EXACT SAME DISHWASHER I BOUGHT 2 YEARS AGO. CHOICE ONLY OFFERED $190.00 TO REPLACE MY dishwasher. Here's the exact same unit for $569.99 (at Lowe's) on sale, before tax...of about $50.00, I can't get the file to attach here.

Serviceman Micheal was a complete gentleman and professional. He was very knowledgeable of the problem and was quick to return to resolve it. I liked how he had his mask on and covering for his feet. He also commended me how well my appliance (wall oven) had been taken care of.

I've had this warranty for several years and have had to use it a few times. With the exception of one unpleasant experience (wasn't Choice's fault per se, it was the company they hired to do the repair). I have been satisfied with all other repairs, thus far.

No call no show. Called tech several times. Finally reached him yesterday around 3:40 pm. He said never received claim not working for CHW. He did say would call me back but didn't. I've had surgery. Need hot water. Waited so long for hot water.??

Technician diagnosed the issue very fast and fixed it. The whole process was super easy right from creating the ticket till getting resolved. Technician also provided many tips to for better maintenance and help improve the life of the system.

James was honest, explained everything, told us everything that could possibly be causing the issue and what we would need to do. He was the perfect type of expert for our situation. We couldn't have asked for a better person for the job.

They sent out the air conditioning specialist and he found the problem and fixed it very quickly. In July he was there in 2 days! I had to wait for the Choice warranty to see if the part was covered. It was not. I paid $165. I did appreciate the prompt service.

Once I open the claim the same day I was assigned a company and they were able to come the next day. Technician was very prompt, polite and professional, took his time to explain what was wrong with my garbage disposal and in less than one hour he was able to replace it with a new unit. Very pleased with his work ethics.

Updated on 7/28/2020: I am still trying to get our money back due to the fact they never sent service out to our house to fix our air condition unit. Had to plea with a company who service the air condition at my husband job because since we cancelled our warranty on our unit to use Choice Home warranty we had no one to rely on except Home Choice Warranty. All others in the area were not taking on new customers. We waited on Home Choice Warranty from July 12th until July 23rd. With the heatwave while waiting on them we had to purchase 2 window units and with having a big house they still didn't do as they should. We paid someone else to come out and service the until on the 22nd and they came out on the 23rd.

We switched from another warranty company and am very happy with the new service. Once we needed them, they had our A/C fixed the very next day. Our old company would take at least 2-3 days to get out here. We are very satisfied with Choice Home Warranty.

Refrigerator - Technician was timely and fix the problem right away. He had the replacement part with him so there was no delay in fixing the issue. He was also very courteous and friendly. Would certainly recommend him as a service technician.

My ac unit stopped working. I called Choice. The technician came out to my house. Said I have an old system and recommended that I replace it but didn’t think choice would pay so he said I needed a new thermostat cuz mine was old, a converter and compressor to get it working again but also said he couldn’t guarantee me with my system being old that after I replace that something else won’t go wrong but he was gonna send it in and see what they say. Now you're saying you’ll cover everything except the compressor. The compressor is what cools the house down. I am a widower living on a disability income. I got this home warranty for the fact that I can protect myself and help myself a lot when it comes to expenses around the home. So when I was told about it I jumped on it.

A/C quit. Service tech showed early, which is always great! he was very nice and professional. Took all necessary precautions as I am a heart patient. Found and fixed what appeared to be the issue very quickly. Great job and experience! Would recommend Choice to others as well!

Very impressive, starting with time to answer the call, less than 1 minute, very cordial customer service and very fast, I get the appointment Saturday and by Monday 10AM the service tech was already here and he had the parts with him and no need to a second visit.

I sent in a claim on Monday, got an appointment with a technician on Tuesday, they came and fixed it on Wednesday and by the end of the day my gas was back on and I was back in business. Very happy with the prompt and efficient response from both Choice Warranty and the local company they worked with.

Our technician was very pleasant. Told us he would have to order the part.. He would replace the part as soon as it came in at no other charges.. Would recommend Choice Warranty & the service technician. Even though Dusty had a wreck earlier that morning he still came on out.

Not cooling, turn off & on, thermostat not working to turn unit on. Would not cool below 80. UNIT not working properly and not cooling, upstairs door to unit was not staying on, the hold.**** I highly satisfied with turn around time for service, thank you so much, my husband just had surgery and thanks you all kindly.

Adam Bivens with Bivens A/C was on time, very personal, explained what he would do and fixed the issue. What a great job was done and enjoyed the experience. Had the problem solved quickly and would recommend him to anyone with a/c issues.

I call Monday. My air conditioner was out. I was given the claim # above. Denied due to not in effect. I Called it was in effect. Records not updated. Given claim manager Rafeal **. I responded to him on Tuesday. NO RESPONSE from him at ALL since. I have Left messages and emails!!! I’m 70, my husband in 70’s and handicapped. I need help!! Please.

Pool pump. Very pleased with the co that came to fix it - it was unexpectedly quick, professional and problem solved fast. I would like to keep the name of the co in my file for future references. The only reservation I have, is, I did not receive an invoice or receipt for the 45$ fee.

Technician called prior to arriving during the scheduled time slot. He was knowledgeable, friendly, and fixed the issue within a reasonable time period. He was also conscious of covid and wore a mask. On a personal note he did not take issue with our geriatric dog not being super friendly upon his arrival. 10/10 would recommend for anyone looking for a timely knowledgeable electrician.

Airetron from Leesville, LA is an excellent and most professional company. The A/C technicians were most knowledgeable and installed a brand new unit and repaired an existing A/C system. They were very thorough in their quality of maintenance procedures in providing my home with the best cooling system especially during this time of extreme heat and pandemic conditions. Kudos to Airetron Air Conditioning.

Choice Home Warranty are a great company. They provide a quality service and would totally recommend them to all. However, as they provide subcontractors for all work I would recommend that they inform their subcontractors not to call the customer to offer additional coverage stating the coverage they already have in place may not continue to cover what’s required. Thanks.

From start to finish, this has been a very good experience. The claims submission process was very easy and I receive email and phone calls with status updates from CHW. The contractor called to confirm the arrival time. I received text notification when he was on the way. He arrived on time, was very polite, listened well, and communicated all the issues clearly. Within 30 minutes of arrival, and less than 24 hours after the claim was submitted, the problem was solved. Honeydew Appliance Services gets my best rating for customer satisfaction. This was my first claim with Choice Home Warranty, and it was a total success. You restored my confidence in purchasing a home warranty. Thank you!

Order placed online, repair scheduled for next day. After receiving ok from Choice, repairman returned next day to replace major part. Company sent was very polite & knowledge. On several occasions I have had to request services, always great customer service.

Water Heater Replacement. Not so good so far. Recently, I changed to CHOICE Home Warranty. Unit has held for many years. I thought I made a good choice to buy CHOICE home warranty..? Lost for words. Might change back to previous home warranty.

My Air Conditioner went out and I have conditions such copd and Asthma which would not allowed me to stay in a hot home. I was sent an email the next day saying I could find my own Technician and file for a reimbursement claim, but it wouldn't allow me to do so. It stated I don't qualify for a claim reimbursement at this time. I still have not been contacted by anyway after the 24 hour wait, so I called a tech and he came out so I paid him for the service and would like to be reimbursed. Please let me know what I need to do at this point. Thank you.

This is the second time I've used my "warranty" plan and the second time I've had to pay someone else to come fix the issue. The technician from Mr. Smith Plumbing was very courteous, when the dispatcher finally sent him out. I did have to call Mr. Smith Plumbing the day of my scheduled service. The owner was very rude and had no idea of my appointment. I would NEVER use this company. I ended up paying another company to come out and fix the issue. Like I said, I've only used my warranty twice and each time I've had to call another company to fix the issue that was supposedly covered. More than likely I will not be renewing my plan with Choice.

Choice Home Warranty provided quick service. They were prompt in getting the issue handled. Online response was very fast and simple. I prefer contacting through the internet. I received an email within hours of submitting the claim, which was excellent. I was able to plan my day around the suggested time slot for the repair. This service provided just that opportunity. I would definitely refer a friend!

Receives updates on service delays. The customer service that I have received so far has been informative, fair and timely. Each representative are knowledgeable and very professional. If Choice Home Warranty can't locate a company right away they give you the opportunity to get your own service company and will reimburse you provided the process is approved by them.

A/C was running continously with no cooling inside our house. Used Choice Home Warranty. Got an appointment with the technician within 2 days. He was very informative, problem with the capacitor which was replaced. A/C started working right away and cooled the room within few minutes.

The technician was punctual and very thorough on the the type of air conditioning unit we have. He explained the needed troubleshooting methods he would take to rule out any unfunctional units. This is a great associate to have and recommend.

I can’t say enough good things about Simon. He was friendly, thorough, patient and a pleasure to speak with. He deserves a promotion!! Happy to call him our Choice Representative. Will recommend Simon to others! Happy with the coverage as well.

It was a great experience. Kaily help me with all my questions even questions that I was going to ask later. She answer them. Really satisfy with my experience. I will recommend my friends to joint Choice for their Home problems and I hope they get the same help I got. Thank you.

I had one of my HVAC units go out. I submitted a new claim and a technician was scheduled quickly. The technician (Justin) from Arizona Climate Control was prompt and efficient. He had to order a new board and within a day I was on the schedule to have it repaired. Communication has been outstanding.

I called your company to report broken A/C unit. A claim was processed and technician reported 21 July. He performed troubleshooting and found a leak in the compressor coolant line. He reported that cause was wear and tear, and after an hour waited for response from CHW. Your company disapproved repairs and stated for reason that CHW felt the cause was not due to "wear and TEAR", The technician refused to repair. I am a disabled American veteran with bad heart and have been told the HEAT is bad, and it is now 96 F in my house. I have borrowed a room A/C for my bedroom and cannot handle this heat. I called a supervisor to discuss, she could not help and said it would be referred to case manager. I called on 22 July and have not heard back.

I couldn't get anyone on phone. I left messages, call backs. When I did get someone they didn't listen to me and I ended up getting my own technician. Then again no one would listen to him. We will be without water for two weeks because we could not get help. Then you denied to pay for the pump. I won't renew!

Blowing with no cooling now working fine it is great. The service person was very good and appropriate. We liked his skills and ability. We would recommend him to others. He was polite and courteous. He came when he stated he would. He very friendly and pleasant.

I purchased 3 policies and only received an email copy of two of them. Policy # ** was not emailed to me. Is it possible to get a copy. Also it says my policy starts August 22. Are you billed a month in advance.

I would like to say they are very good job and I will recommend all my friends and family. Ac guys good job. I like the guys. He is so very good working and he is very good job and anyway thank you very much.

Making a call they were right on it. After 24 hours we got a report that the tech was coming on Friday. We called the office of the persons that were coming and they said they would be there between 11 and 4.

A couple of things;

I usually remember my agents name but I was caught off guard at how fast the call back was :) But the young man was very cordial and gave me every discount or specials that he could and I am most thankful for that. I check with this company because you are rated 1st in the top 5 of Home Warranty Companies.. I was very impressed that He didn't ask me what warranty company I am presently with after I disclosed that info.. I am glad about that.

From the time I reported it to the time it was replaced/ fixed was about 24 hours. Not bad. The service company kept in contact and let me know when they would arrive. I was very happy with their service.

Air conditioning system no longer supplies cool air. Also, multiple attempts were made to contact CHW at the specified customer service number without success. At least 2 attempts were made to make problem follow up contact. After extended time interval holds occurred, the telephone call back feature was used. For whatever reason, call backs were not received as indicated they would be.

Very professional and knowledgeable. Answered all my questions. Wore his face mask. Called me twice to set up appointment. I would recommend his service to my friends. He just recently relocated from out of state.

Answering service. She actually let me cancel my prescription with you. How dare her. Very unprofessional and she would not help me in any way, shape or form! I really wanted to use you and I was recommended to use you. I would still like to you but unfortunately she would not let me.

Adam was very helpful and polite during our call. He was pleasant and professional. Great service! I would recommend a friend to call him directly. He is a great representative for Choice Home Warranty.

My tenant reported that the disposal was spraying water. The tech arrived the next day, called when he was on the way, and after work done. Everything is working. Additional work was needed and he had a new ticket created for me.

I am extremely dissatisfied with Choice Home warranty. My first claim was denied because they said my air conditioning unit did not break from regular wear and tear. The unit was from 1981. My next claims were my washer and dryer. Choice told me I would only have to pay one service fee for the same technician to come on the same day. They charged me the fee twice. The dryer couldn't be repaired, so they offered me $299 to replace it. I can not find a gas dryer for $299. I tried to dispute this and could not get in touch with my case manager for a week. I accepted the $299 because I can't wash clothes, only to find out it will take 30 days for me to receive a check. I have had Home Shield in the past and loved them. I would never use this home warranty company again.

I have not had the best experience with Choice Home Warranty. I was with another company for many years and I heard about this one through a recommendation so I thought I would give them a try. Well, I wish I hadn't because nothing is covered. There are more exclusions than coverage and when I did finally file a claim where something was covered, of course they are trying to find a loophole to say it is not covered.

It is a First day I just joined the membership for 6 years. The additional service that I added, it is very valuable, such as a swimming pool, ice maker, roof. Five year lock the fee program is a great deal. Thanks.

Darren was very congenial, friendly and helpful. He explained all the benefits of your program in detail. We decided to purchase a one yr program. We will re-evaluate in a year. We hope the coverage will be beneficial for us and our home.

Choice sent out a technician to repair plumbing who created a hole inside the wall, which they will not cover the repairs for, only a rough finish of the drywall, and only paid for $95 of that because we'd meet our max for the year. This only after submitting 2 claims.

Everything went well, just communication on price I had to pay. Delayed my process. Price should have been explained in email, more detail. Customer Service Representative had me decline charge and it delayed my process. If explained to me, never should have been declined.

Was initially concerned by some bad reviews of this company on Yelp. Our AC Head stopped working after just having it serviced two months ago. We live in Texas and the temperature in the house had gotten up to 90 for two days. The technician showed up in the rain on time And properly located and repaired the problem and had our air conditioner running again before the window for his arrival expired. He was very professional and wore a mask. He explained exactly what happened and fixed everything within the warranty.

Choice Home Warranty Got right on my claim of our A/C stopped cooling, I called Choice around 8:30 p.m. The A/C Technician will be here today at 1:30 p.m. I appreciate Choice Home Warranty Customer Service taking my call and submitting my claim to an A/C Repair Company.

Air Conditioning. Submitted the claim online. Choice had appt. set up to occur within 24 hours. However, I had to call the vendor as they didn't show during appt. time frame provided by Choice and the vendor never initiated contact with me. Vendor did send someone out immediately. They got the A/C running again.

The electrician who came out, was fine, he was professional, polite and on time. I couldn't believe that Choice Warranty refused to fix the problem. We apparently have a broken wire in the wall, that would be normal wear and tear, nothing that we did and yet, you are refusing to fix it. I don't know if the electrician knew that Choice wouldn't fix it, he should have let us know. We are VERY Disappointed in Choice Home Warranty and wondering if they actually FIX anything. It also took 3 full days to get a technician out here.

After paying your annual fee of $480, our claim to replace our water heater charged $65 for your repair people to come out and when you decided to replace the water heater told us you would. But we paid the labor cost of $310. The technician was great, your service poor. In your emails told me that you would replace it and it included installation. I could have bought a water heater for this total cost- what good is your warranty?

Needed washer and dryer fixed. Paddle bar broke on dryer and washer leaving stains and not wringing out all the way. Called in the customer service. Was very friendly and very quick. Within minutes I knew who was coming out and had their number and order numbers. Definitely would recommend to others to use Choice Warranty. Have told many many friends and family about your company.

After long search of several home warranty quotes, I finally found Choice Warranty better than others. “In my own opinion that is”. Very pleasant to speak to and really gives a better idea of the coverage. Will definitely recommend to a friend.

The man came on time, knew what he was doing and was efficient in his work. He noticed other things that need to be addressed as well. He was wearing a mask due to Covid and treated the house with respect. I would recommend him highly to others.

Telephone staff were helpful and accommodating to customer needs. New Age Plumbing technician Ron was knowledgeable and gave excellent customer service. I would recommend this company and would use again in the future. He was able to diagnosis the problem accurately and solve the plumbing problem. He also informed the customer what he was going to do.

Gas dryer went out. Call Home Choice. They sent maintenance man from Sears. Needed a part. They have a return appointment to finish. The part is here. It came FedEx.. Been well pleased so far. Was wondering myself when I first signed up.

I called your to ttiled the morning I discovered my washer would not start to file claim. Technician from Sears came out same day and fixed my washer in 15 minutes. Very pleased with service fee and urgency from Choice Warranty. I would recommend to my family and friends.

The customer service for CHW and the contractor are great. He came to my home several times to fix my leaking plumbing issues. I would recommend anyone to CHW. I have been with them for almost 4 years and will renew my contract in December.

The crew came in the house and assess all the work that needed to be done. They were thorough and recommended some parts that were extra. I knew the plumbing needed it. Everything is working real fine now. I would recommend these professionals to any friend or neighbor if ever I'm asked. I don't mind making a comment or telling about the work that was done.

Air conditioner issue. The technician diagnosed the problem quickly and fixed it. Very professional and nice. I would recommend this provider to friends. I am very pleased with the response and the service received. So far I am happy that I have chosen CHOICE as my new home warranty provider.

CHW took 3 days before sending me an email to let me know that they were unable to locate a technician...yet. I could find my own service provider which I did. I rated my service provider very highly but have no idea what technician you would have sent.

The technician that came was outstanding, personable, knowledgeable and willing to fix the issues. Then it went downhill. Company sent me an email saying because of the cost, they were going to replace the unit. Instead, they only offered me money ($599) to replace the unit that costs $2329.00!!! So this great service will cost me an additional $1700.00-- WHAT REPLACEMENT!! UNBELIEVABLE.

Basic service call. Didn’t remedy the problem. Diagnosed and ordered parts. Was hoping repairs could have been completed same day. I use my gas range multiple times per day. A little inconvenient that I have to wait a few days for the completed repairs.

1st technician, Stephen, was the WORST EVER. 2nd technician, Andy, BEST EVER! Andy provided great customer service and AC working fine. 1st guy should have been better vetted. Horrible experience with him. I should not have been put through that experience.

Alphonso ** was thoroughly professional, extremely courteous and very capable. He quickly assessed the problems I was having. He fixed the ice maker and was able to diagnose oven control panel problem within 3 minutes. I highly recommend him. I have been very pleased each time I have submitted a claim with Choice Warranty; the service calls have been very timely and the the companies/individuals with they contract have always been very skilled.

Wear and tear of valves in toilet bowl tank. Mr. ** was excellent. He informed me of the problems in both my bathroom tanks. He replace all worn out parts. I would recommend his service to any of my friends.

The technician came promptly. Quickly found out what was wrong with it. Choice Home Warranty approved the service and within a few days it will be repaired. Very happy with the service. The service technician was pleasant, knowledgeable and assessed the problem quickly.

I was sold that this would be hassle free not only to cover repairs, but to set up timely repairs without the need to source contractors myself. I have submitted five claims and they have found a contractor for only one and that was after weeks of complaints. Reimbursement process is even worse, as no contractor will follow it.

He did a good job but what I was baffled about is, I thought that we were allowed up to 3 rekeyed locks. So when asked, he told my dad that it would cost us $15.00 dollars more to change the lock on our garage door. And if we paid in cash he could leave a receipt.

Unfortunately I have been having problems after problems. Some things were covered some was not. I'm happy at what was covered. I was able to pay what I needed to without feeling too much hardship. I'm very satisfied with all the technicians that came to my home.

Dryer - The service was the same day as claim filed. The technician was professional, explained issues with the dryer and he cleaned up when finished. Quality service and tech service. Very pleased with both. Would recommend both to friends and family.

First, the response time was very good. I put in my claim in the morning and a technician was at my house in the afternoon. The technician was courteous and efficient. Second, the CHW people are all knowledgeable, courteous, trustworthy, and professional. I highly recommend this company. Now, the downside. The replacement policy does not replace. They send a check so that you can choose the replacement yourself. This is fine. That’s not my complaint. My complaint is the amount paid. They only give about 2/3rds of what it takes to replace. My claim was a front load washer on pedestal. The replacement they suggested is a different brand (a good one) which doesn’t bolt to my original pedestal. So that has to be replaced also. That wasn’t even considered in the amount offered. I was told that their policy only allows a portion of the replacement amount. So read the fine print carefully. THEY DO NOT REPLACE!

Garage Door Opener failed. CHW assigned a technician who did a great job replacing the faulty Opener and all works great. Especially happy with the way CHW kept me advised all thru this process. Very satisfied! This was my first claim since becoming a customer with CHW.

My dryer was not getting hot. By the next day they came out. Figured it out that it was a switch and had it fixed. Dryer was fix actually in less than 24 hours. I would recommend Choice Warranty to anyone.

The Technican was very professional. He explained things in details. I will recommend the company and technician to my family members. He offered other scenarios to resolve my problem. He offered to take away the old equipment and dispose of. Great service.

The two service technicians did their job perfectly and I recommend them to anyone. Thanks guys I appreciate that. They were professional and explained everything about the job and they left me feeling confident about what they did. We need more techs like that.

It is very heartbreaking that we spent our hard earned money and to have to fight for our AC issues to repaired and at this point we have not been informed from you what needs to be replaced and why you simply can’t repair the broken part. Now you want us to spend more of our money. Hopefully I’ll receive a detailed description of what CHW say I need to pay for and why? Very dissatisfied with the entire process and especially the communication process! Steve.

The A/C tech from Terrell Moseley was great! However, Choice Warranty as a whole was AWFUL. I canceled my policy and will go with another company. Choice needs to improve response time, options and customer service. I can not in good conscience recommend Choice to anyone! If I could rate them lower that 1 star I would. My experience with Choice was so bad I will do my best to persuade anyone from using them.

Overall we were satisfied with our experience during the break down of our home air conditioning system. Due to the coronavirus, it was challenging not being able to speak to customer service to fix the issue. However, the air conditioning system had to be replaced and we will be reimbursed part of the payment. We did not expect this but we are happy that CHW helped to make this less of a financial burden.

Washer & garage door opener. We were very pleased with both technicians. Very courteous and professional. The washer cannot be fixed and we are a little upset about the offer we received. The case has been turned over to a case manager. Supposed to hear something tomorrow.

I definitely have seen the value of my home warranty. However, during the claims process it was hard to get answer, and we did without air for too long... Claims person didn’t respond to phone calls in a timely manner. In the end I was satisfied.

Purchased Choice Home Warranty in 2019 when we bought our home in NC. We bought the works with the extended roof and septic coverage to be sure everything would be covered. Our roof leaked and the repair wasn't covered. Our sewer ejector pump, it works with the septic system, formed a clog. In the septic extended coverage description it states the "sewer ejector pumps" are covered. However because of how the builder placed the pump in our home Choice wouldn't cover it. We've emailed, called left messages and no one has followed up. It has been several months now with no resolution. We have had other warranty companies in the past, with previous homes, and have had no issues getting things repaired - that's why we bought a warranty. I don't recommend this company.

My double ovens quit turning on. The Technician came today and determined that it had to do with the electrical connection to the double ovens. I have already been without an oven for a almost two weeks and now here I am waiting for you to assign an electrician to this case to fix this. Why haven't you contacted me with an electrician's name and appointment date to fix this? Are you expecting me to wait another two weeks? I was satisfied with my coverage until now. Come on, do your job.

The technicians were very efficient and professional. They arrived on time and completed the task in less than 30 minutes. They were honest about the issue and worked together to solve the problem. I would recommend both technicians to friends and family.

Found Choice Home Warranty online and immediately received a call from you. The deal was so good, it was a no brainer. They even offered me a veteran discount and VIP status which locks in my rate for a lifetime.

The first service provider did not show up for our appointment and never responded to repeated calls. The second service provider was extremely professional. The microwave is built in to the cabinet and is unfortunately beyond repair. The disappointing outcome is that we were not provided near enough money to actually replace the microwave and we have to spend our time to find an adequate replacement that fits the space. We were told we are being given the wholesale cost, not the retail price. Unfortunately, we cannot buy wholesale so there is a significant shortfall in addition to the cost of our time.

Air Conditioner. No phone accessibility because of COVID...Really? No vendors available because of COVID...Really? Steps for repairman of the company I chose were cumbersome and untimely for me to recoup the repair amount.