Choice Home Warranty Reviews

Kyubok has now been to our house 4 times since we’ve had our CHW. Once he fixed our oven; twice he’s fixed our dryer (and he had to come back when it still wasn’t drying); and most recently fixed our washer. Each time he’s professional, helpful and gets the job done! We recommend him 100%!

The technician was great, but the support from Choice was terrible. My A/C was not working. It was 90 degrees and I have 3 kids in the house. The technician and I were left waiting to see if the work was to be approved. Choice never responded, leaving me no choice but to pay out of pocket. Even a no would have been better than "we have to escalate," and then never responding. Terrible service.

I filed a claim with CHW July 12, 2010. The claim was received and handled in a timely manner. This is the first claim I have filed with CHW and I am pleased with the prompt courteous service provided. CHW has met and exceeded my expectations as a home warranty company. Thank you CHW!

My only complaint is because the technician was supposed to coming on Monday the 27 and I called him and he said he couldn’t come. So he came in on next day, and didn’t wearing mask. Even I offer him a Mask and he didn’t want it. Other than that the company is great, and the customer service it’s really good and efficient.

You guys rock!! My experience with a claim is night and day compared to AHS. I received a phone call stating my claim was received and another phone call with a date and time for an appointment. My AC was fixed within 2 days of my initial call. Again, this process was so much better and easier than AHS.

As an architect I must say First, the technician from Flow Masters was great. We had an emergency in that the heater malfunctioned, tripping internal breaker, overheating the water to a scalding level, difficult to assess, recommendation was replacement and you interpret that as a second opinion. Not at all happy w/ Choice. Your solution was to contact another company based almost 4 hours from us, not smart.

Antione was timely, efficient and respectful. My air is now working. My only concern is that Choice took a little time to approve the work order and it was four days since we had air and the temp in our house exceed 94 degrees.

Very dissatisfied and then I had to wait over a week to get my AC looked at where there is quite a few days of over 100 degree weather. Not acceptable at all. When I pay for coverage I expect someone to be out within the next few days not a week and a half later.

My Air Conditioner unit would trip the circuit breaker after running for a few hours. W S Maintenance Company was very knowledgeable and efficient. He fixed the problem in a timely manner. I would definitely recommend him to anyone. I was a little suspicious considering his reviews. However, he did a excellent job.

I was a little concerned when the representative told me they would get back within 24 hours since I couldn't get out of my garage, but within 40 minutes my appointment was set & the garage door repairman was at my house within 2 hours of calling into Choice. Fast & efficient service. Thanks.

Same rep I’ve had in the past, easy to speak to, quick to diagnose and follow up. Cares about his customers and completing job in good time, on time. Lets me know his time frame upon arrival and prompt. Will let me know when he will return to fix oven. Told me not to use self clean.

My lights in the living room would not turn on, come to find out it was a dimmer switch that had gone out. He replaced it and it works great now. Thank you! Delta Electrical has done 2 jobs for our house and I'm very pleased with their work.

I would have given you a higher rate but because I had to wait several days before someone to come check it made me rate you low. It was hot and had I not called back instead of waiting 3 days I would have waited 6 days. Need better response time for AC than for a sink or something.

Repair completed within twenty-four hours. Competent repairman. Phone conversation with Choice representative was efficiently handled. Some delay of dealer getting part replacement approval. Part installed and repair completed in forty minutes of rep arriving on site. Area cleaned after repair. Weather was warm and humid.

Our technician was not familiar with Choice Home Warranty. Our technician was able to log-in to CHW and get the needed repairs approved in a timely manner. Even as his list of necessary repairs expanded. So we got our much needed hot water back on line, Thanks!2

I was really excited about joining this company but unfortunately they do not live up to their expectations. I had a leak in my ceiling and it was covered under my policy and I submitted my claim. It was approved. Then I waited and waited. A plumbing vendor never picked up the ticket so they gave me a reimbursement option so I decided to go with it because I really needed this leak fixed. So once all of my documents were submitted for reimbursement I got an email saying my claim was denied because the issue was preexisting! This is a bunch of crap and they clearly just don’t want to fix my leak. How was it initially approved then denied once my reimbursement was submitted. I’m totally upset and shopping for another company. I feel I was ripped off and this company did not go according to my policy as stated.

The agent I talked to helped me out but was a little pushy on upgrading my package. Wish I had time to ask questions that I did not get answers from on the website. The agent did say I could email or call if I had any so that’s ok.

The tech was great if was able to troubleshoot the issues and correct it. How you denied his work and told him it was not approved. This is unethical on the treatment of the work preform. I don’t know how you can troubleshoot and electrical issues without trace the wiring from beginning to the end. And yet you states that this is not covered. So you tell me has you can find a electrical issues without following the wiring from beginning to the end?

The Independent technician was great. However, the experience went downhill from there. The microwave had to be replaced and I received an email with a cash offer from Choice. The offer did not even come close to replacing the microwave. I called CHOICE to see how the process would go if I declined the offer. They explained that I would be assigned a claims manager and I would have to negotiate with them. That negotiating the claim would remain open for 30 days. If we did not come to an agreement within 30 days then I would either have to accept the cash offer or would lose it and get nothing. In addition, the service would not include installation.

You did not replace or repair my dishwasher. You made an offer to send me a check for fair market value of dishwashers which was woefully low. So with your check I have to purchase a washer and pay for removal and install. TOTALLY UNACCEPTABLE! I will discontinue my CHW plan very soon.

My air conditioning was not cooling the house down. CHW Technician, A-1 Construction Services came out to my home on yesterday. I found out that the unit had a bad switch. Once repair, now it's cool in my house once again. Thanks, A-1 Construction Services.

Choice Home Warranty is really the best. I had my washer breakdown one week and a couple of days later my AC broke as well. Filing my claim was easy and hassle free. The techs they sent out were professional, and fixed the problems right away. If you are shopping for a home warranty this is the one. Thanks Choice for the great experience.

AC was not cooling and water was leaking through the ceiling. The first technician that was assigned to come was a no show and no call. Once Ace technician got the call they came on time and was very professional and found the problem. They are schedule to fix the problem tomorrow.

The repairmen arrived on time and were able to fix the main problem in short time. They adjusted the angle of the water into the ice maker and it now gets water to where it belongs. They had to order a solenoid and set up an appointment to return on August 12, 2020. Very happy with their work.

We were very satisfied with Airetron. They were very professional with their work. We couldn’t asked for a better company. They were very friendly and courtesy. Thank y’all for sending them to our home. We appreciate their help. Thank you very much!

i haven't had the fridge repaired yet as I have just put the order in, but judging from my past experience everything have been very satisfactory so far, and I have no complaint. And I would recommend this company to friends and family, thank you.

The gentleman who assessed the problem was very professional, and explained the problem. My comments have nothing to do with him. I am extremely dissatisfied with Choice. When I entered into an agreement with your company, I was given a sales pitch that sold me. I even recommended your company to family and friends. As a senior citizen, I was seeking an affordable home warranty company that could alleviate my worries related to appliances, heating/air, etc. repairs/replacements. To my dismay, I feel I have been taken advantage of. I am so frustrated that the option to appeal would probably be a waste of my time.

Hi, my name is Walter and this is about getting home warranty on your home, my home is almost 3yrs old, the builder only gives a one year warranty that covered everything. After that you're on your own. After the year was up I did look for home warranty coverage but it was real expensive especially if you want limited roof coverage. This may sound funny but I saw George Foreman on tv talking about Choice Home Warranty. It sounded real good, I didn't call because it's probably expensive for what I was looking for, well I did call and that's one of the best calls I have made. The sales rep. was really nice and worked with me and he gave me a really great offer and yes this is with limited roof coverage so I said, "Let's do it." So happy I said yes, sorry about this long story. All you have to do is call choice home warranty and you will see what I am talking about.

We were very pleased with the options as well as the service from start to finish. Dondre ** is knowledgeable and patient. We look forward to a long lasting relationship with your company. We will share our experience with others seeking this service.

I had a technician to come out and Choice Warranty reject me of repairing my item. Why am I paying for a contract for. My central air is old. You’ll claim you cover everything. You cover nothing. Very very unsatisfying customer. Thanks for nothing.

Travis was very knowledgeable and did not hesitate to ask his Manager for advice and other options. He made sure I got my military, senior and a Choice area discount. He also was very understanding on my budget limitations and adjusted the plan to fit it.

My fridge broke down but the freezer was still working. I filed a case online, it was a Saturday evening so I didn’t get any response on Sunday but on Monday a slot was confirmed. The service agent arrived early on Tuesday, detected the problem, found the part and fixed the fridge. I was very happy with the service overall.

The technician was great. Wasn’t thrilled that on the day of my original appointment I was notified it was being canceled. That’s two days off work. Also this is the 3rd repair this summer. Maybe a more permanent fix is needed.

Frigidaire freezer had stopped freezing, I cleaned it out and plugged it back in, now freezing. Kenmore refrigerator not dropping ice and dispensing water. Serviceman checked freezer and is working ok. Refrigerator - he cleaned out ice bin and water line and both are working now. I am very pleased with the service I received. He communicated with me per phone and text before he came out. I like that also.

Guys arrived early. They were very professional and gave us their idea of our problem and they provided a solution. Work done quickly. We were really happy our a/c was running since we had to wait a week before our repair could be done. We were offered a reimbursement if we got our own repairman. This offer was withdrawn in 20 minutes because someone was found that could come in SEVEN Days. Would be terrible if a/c was not functional.

I was very pleased with the promptness of my claim. The technician was professional and made sure that all of my concerns were addressed. I would recommend this company to my friends. I am satisfied with the service I received.

The sales manager was cool and respectful on answering my tough questions. He explained well my detailed question about the policy that Is not clear to me. He sent me the linked to open those policy and went over those items that I need to be elaborated further.

Technician quickly identified problem with outlet and made repairs. He was polite and informative. He wore a mask throughout his visit. He was extremely knowledgeable about issue at hand and made safety recommendations for future use. I ran out of words but thank you for the timely scheduling of claim.

Bosch Brothers was out the next day. Bypassed a circuit board. Air conditioner is running. Ordered circuit board & contractor work done 6/22/20. Say they are waiting on parts to complete job. 90 degree days hope it keeps running.

Cynthia ** was a joy to work with. She was thorough, knowledgeable, and willing to answer my questions even if I repeatedly asked several times. Another company approached me the same day. I received numerous emails from you both. Since I was working I had no time to through a lot of paperwork. Whoever reached out to me verbally and are able to explain their services in the minimum amount time I would consider them!

I’ve been shopping for a plan for the few weeks. What sold me was Shawanda. Her customer skills, friendliness, and engaging personality was the difference maker. Most plans seem to be about the same but she made mine a lot better. Shawanda made the difference and closed the deal.

I feel I was mislead by the sales rep who claimed 15,000 in replacement coverage but would not put in writing before I paid. After Payment it turns out coverage was 1.500 per call with a 15k yearly max. The cancellation process for my order however was easy and hassle free.

Tech arrived an hour earlier than originally scheduled earliest designated time but I was home so it wasn't a problem. There was a tad bit of a language barrier as my Spanish is not so good anymore but the gentleman located the problem and it seems to be working properly at this time.

I got a good deal for the insurance, but customer representative tone of voice make me uncomfortable. He makes me feel like I was bother him with to many questions. I explain that before I have bad experience with people that promises, and when you need it they don't do what they say.

3 lights are on. Will reset if power is cycled but now that does not work that does not work. Unit was working several times in the past year. We have two washers and dryers so this dose not affect us that much but it does place a load on the other appliances.

David was our technician. He was prompt and fast, I got the job done. If I have any more issues with kitchen appliances, I hope he’s the one assigned to me. Much better service than what I received when I was with American Home Shield home warranty company.

Hua

I was told to check this website to retrieve my account number. I have had very good service and accountability with this company and am very fortunate to be associated with this company. My wife and I are both retired and feel very safe with this company and they do what they say they are willing to do.

The service time was very good. The technician was sent out the day after I put in work order. Once the technician diagnosis the issue it would be great if we received a written invoice with the exact problems listed for the appliance. We just received a note stating that it would cost more to repair than replace. When you call to ask about this you're told to call the technician directly. You never receive an invoice with a list of the problems by the technician. Also the refund states it will be available within 30 day. I would like the turnaround time on that to be better. This is for an appliance that is used everyday. I also would like less depreciation of the appliance. The amount to replace isn't even close to what it cost to purchase another one.

Great all around...It was a perfect transaction! Everything was explained clearly and all of my questions were answered in a clear and concise manner. I can't speak for the service yet, but if it's like the call, I'm sure it will be fine.

ADP (Andre) came out and re-diagnosed the problem with the heater. Got the paperwork in immediately. Heater got ordered but had problem with order being supplied, ADP installed a new heater they had in stock. Andre did a great job, Heater works wonderful. I would highly recommend.

My claim was recorded properly and the technician was very courteous and prompt and fixed it for us. He came in time and asked very few questions only and straight away tried to fix the problem for us. It was a great experience for the way this was resolved.

Just got CHW. So happy I had them. My dryer stopped working. Put in a claim and technician was sent couple days later. Very happy with his service that I recommended them to a friend for her dryer. Made another claim for my A/C. They act very fast to dispatch someone. But I cancelled it 'cause my thermostat just need a battery.

Air conditioning unit stopped cooling after a neighborhood wide power failure. Technician was assigned within an hour after submitting the claim and service call was scheduled for the afternoon if the next day. K & L Plumbing technician called the next morning around 9:00 am to see if we were available for him to come earlier than scheduled. We were and he came by around 10:00 am. He diagnosed and repaired the problem within 30 minutes, replacing a blown capacitor.

I called on Mon.7/27/2020 re:hot water leakage, I have spoken to several people regarding this issue with nothing being resolved. I had to turn off the water due to water leaking all over my floor, I am unable to flush my commodes or take a bath, it has been 3 days now and I am really disappointed and angry regarding this issue and the service I have received or I should say the service I have not received, I am going to get some legal advice regarding this matter today, I feel it is unfair to pay on a warranty and when you need it is unavailable to you. I have been very patient with your company but I have had enough.

A/C blowing hot air. The techs came in, checked it out and made necessary repairs. Replaced some parts. Very polite and professional. They were on time and made a courtesy call to let me know they were on the way.

Great service. I had another company in the past and after 2 months they still had not sent anyone out for repair. They said they did not have anyone in this area. I cancelled after that and now with Choice. My only complaint is when I called back to Choice to let them know part was here I had a hard time understanding the person in customer service.

First technician came on 7/21 after missing 7/20 appointment, we called him few times, finally he answered, otherwise his mailbox was full. Then you assigned new technician and he came on 7/28 (yes, it took a week and almost $200.00 worth of food had to be thrown out) and he was really good, diagnosed the problem quickly, called you a replaced printed board. Definitely, the first technician should be fired.

Our dishwasher is leaking water. CHW will be sending check for replacement dishwasher. This dishwasher could not be repaired. It is not cost-effective to repair it. Only real solution is to replace it. Technician who came out was informative and nice. He agreed this dishwasher needs replacing. Fixing it would not be cost-effective, he stated.

I had a great experience with A/C person that came to my house had an emergency that was managed quickly. My A/C unit was leaking and spilling onto my carpet. The coverage from choice is lacking, when I have had problems I always hear that it is not covered, so I always have to out of pocket much more than the standard fee for them coming out.

I called customer service and scheduled an appointment to service my air conditioning, it was not cooling. The Tech was very professional, he completed the work in the rain. He explained what was needed and changed the part in a timely manner. Awesome customer service. Please keep up the good work. I really appreciate this company. Thank you very much. I recommend CHW.

All Boro Plumbing re-scheduled my appointment at my request a day earlier. They arrived promptly and called before they came. They answered all my questions and took care of my plumbing issue promptly. They wore masks which is very important to me.

The technician called before arriving as we requested. He wore a face mask from before he entered our house. He was very nice and resolved the problem. He was knowledge about what needed to be fixed. I will recommend him in the future.

The technician advised me that I needed a new ice maker. He went out to his truck and came back with one, He took the old one out and put the new one in. He made sure that it was working and then showed me the old one explaining and showing me where it was coming apart and leaking to make the icicles instead of ice, It took him a little over an hour from the time he arrived to have my ice maker replaced and clean up.

I had excellent service. The technician came out on time. They was polite and nice that's what I like. Hope it continue when people come to fix something in your house is polite on time! One problem when I call to get item fix the person that I was talking to was over talking me. I didn't like that. She should gave me enough time to talk about something that I wanted to fix in my house. She didn't give me enough time before she start over talking me. So your next meeting if y'all have a meeting you need to tell everybody give the customer time to talk about the item that need to be fixed in their house. Other than that I love your service. Hopefully I'll continue having Choice. Other warranties I had I did not like so hopefully that choice I'll be the one in my future home!

The Sears technician was able to diagnose the problem the first technician was unable to. The Choice rep Lori who handled my claim was very professional and efficient, She was able to help me through the process and come up with a satisfactory replacement cost for the appliance.

Called due to problem; they contacted a company; but couldn't get to my home for a couple of days, As it was already down for a day and getting rather warm in the house I called another company which came out right away. Overall everything worked out. I paid out of pocket. Still waiting for reimbursement?

Leaking A/C system, gentleman very nice and knowledgeable. Got the issue taken care of quickly with one visit. Hopefully I will not have to make any more calls regarding this issue or any other issue. Actually came a day early, which was nice. Having to turn off AC unit in this hot climate was not a good thing. But you do what you have to do.

I have been frustrated with Choice Home Warrranty because of no one has been listening to me. Our refrigerator does not work!!!! The fan is not working which apparently is causing the off and on overheating And freezing causing swings in temperature. One minute everything is warm, the next day everything is frozen. This last technician was wonderful. Delaney, He actually tore the Back of the refrigerator off the back of the inside of the refrigerator and determined that the circuit board is not working and the fan is not running which is causing the freezing then the sensor apparently tells nothing to run and then it warms up then it freezes again and this is in the refrigerator portion not the freezer. This has been going on since March of this year. I don’t know what to do but your People on the phone have not been very helpful.

Always great service and attention to my needs. Heads above other companies. So far my experiences have been nothing short of excellent. Having a great home warranty company is a must have if you’re a homeowner. There will always be those things in your home that need repair.

No problem with service. Came on time and will order parts for problem with refrigerator and garbage disposal. Waiting for all that parts are in and for a return visit. Will have more information when the appliances are working again.

Tech diagnosis problem. Was told within 48hrs I would receive a message and he was sending message to CHW for approval and parts to be ordered ASAP. Paid fee. Later I received text stating I owe 60$ which I gave tech 60$ cash. I returned text message disputing I owe 60$. No reply received. Called next day. No one answered. Sent message to CHW. Request status of repair. Was told CHW waiting for diagnosis from Ample HI. Tech came 7/23. Today 7/29 still don’t know if parts were ordered or work request has been approved. I a very very dissatisfied customer.

I’ve been pay for a policy for over 5 years and as soon as my unit get broke they tell they can’t fix it and it’s nothing that can be done so now I’m out of thousand of dollars after have insurance on all my appliances. Then my sink is leaking. No one has called or came out. That cost me another $150.

The claim was denied because filtration system are not covered. In this instance the tech was not thoroughly knowledgeable that the way this system is designed the filtrations system is an integral part of the air conditioning system. The unit is is designed to provide a dynamic filtering which does not have customary house paper disposable filters. It's got a special green lighted system that literally catches every bit of "dirty air coming through it. It must be serviced every 6 months by an experienced and trained technician. The average tech's usually have never seen this system. Again it is an integral integrated part of this air conditioner system.

Hassan the plumber was professional and knowledgeable. He spend time clearing the plumbing stoppage of our kitchen drain and a couple other issues. He said the stoppage was due to bellying of the pvc pipes where sediments are gradually building up. Will wait and see if it happens again. Although he came one hour late at 5 pm instead of between the 1-4 pm window, he managed to finish the work. The process of getting authorization from CHW is very tedious so, he had to wait another 30 min for that.

We called speak to customers service about my claims, customer service are warm & very helpful, also solved my problem right away, customer service are very professional, very knowledgeable about the products! I will definitely refer all my friends & relatives to Choice Home Warranty, so far I refer 8 friends & relatives that’s why I got 8 months free! Thank you very much for helping us to solved my claims!

Customer service lady listen my problem. I explained to her regarding for air conditioning problem and right away she gives me claim #. I hope Choice Warranty Warranty guys will help. Please solve my problem Asap. Thanks. Help me. Help me. It's so so hot.

After filling out the initial online form, Shawn called me and we talked. I explained that I was just shopping around for home Warranty coverage. He explained the cost and coverage to me. After telling him I had a couple other places to check out, he was very polite when I told him I'll talk it over with my wife and call him back. I received a call from a competitor, after telling that caller I'll have to call him back, he became very rude and hung up on me. I called Shawn back and we talked again, he saved me even more money and better coverage. He signed me up for 3 years. Thank You Shawn for the AWESOME customer service! Because of you, I'll rest easier knowing I'm in great hands.

I wanted service but my address was incorrect. Please contact to make corrections. I’m unsure if I even want to continue with this service since my address was already incorrect and money was taken from my account immediately. Please contact immediately!

Too long to discuss - I am still waiting for a call back - called at 4pm and set myself up for a call back - said I would keep myself in line and not lose place- no call back. Called again at 4:30 and it is now 6:08 with no call back. Very very disappointed in your company. This is my first call to your company with a bathroom leak problem. Please have a rep call me for this? Warranty was a gift from my sister.

The Salesman was professional, knowledgeable and very polite. He provided perfect detail about the insurance as to coverage and premium. I was satisfied and felt secured. I felt comfortable to provide all info he requested including the method of payment.

Technician was very courteous and knowledgable about dryers. He pulled the dryer out from the wall and cleared lint from the back of the unit thinking that could be the problem. Unfortunately that didn't repair the dryer. It still taking way too long to dry clothes. It still does not dry clothes, takes double the time it should.

I put in a claim because our AC was not cooling. The tech was great! Knowledgeable and trustworthy. I didn't feel like he was working at selling me a new AC. He was able to fix it, inspected all my units and furnace. Quality service!!!

Only problem I had was waiting 5 days to get service. Tech even came on a Saturday but had to wait until Monday to get approval. Came back with part and repaired on Monday afternoon. Called ahead to let me know when he was to arrive on Saturday and again on Monday. Once he had the part it took only 30 minutes to fix the problem.

The dishwasher broke, and they sent one of their vendors to repair and it was determined it would cost more to repair than replace unit. Unfortunately they cashed me out and I had find my own vendor to replace it. They didn't cash me out for the entire cost of replacement only a portion of it. I had to come up with the rest.

JFK PLUMBING. 2 guys came out, very courteous and quick. They called and came earlier than appointment time which was great since they had to go get a part. Hardest part was getting ahold of the 1 person at their office who could make a plumbing appointment.

Spoke to John who was able to assist with my claim. Was able to me a claim number and that someone will reaching out to me with my concern. Now I'm up and working after the great services I received... Thank you.

DJ, the tech from Concept Renaissance Services, LLC, was very personable, knowledgeable, and went quickly to work resolving the problem. We used this company before through CHW and have been very pleased with their work. I have nothing further to add, thank you.

We have had Choice for about 18 months and have not had to make a claim until recently when our 20 year old dishwasher decided to breakdown. Choice responded quickly with an appointment for a repair person to come in and determine the problem. The repair person himself also made contact with us. Due to the age of the dishwasher, the touch panel was no longer available and we needed a replacement. Choice was exceptionally easy to work with and I would recommend them to others.

After calling Choice Home Warranty, I received a call from a company to come out and check my drains. Since my appointment isn't until tomorrow, the plumber advised me on what to do to receive some relief until tomorrow. Thanks to the direction of the plumber, I can breathe a sigh of relief.

Great service, quick response time, qualified technician. Would definitely use Nationwide Cooling LLC again. In Arizona with the temps nearing 115 degrees it’s nice to have qualified technicians repairing problems. Rafael and his crew are top notch in our area. Very thankful to be referred to this group when presented with our issue. Thanks again.

Ally was very efficient and fast response. Will definitely use him again and refer him to family and friends. Choice was quick to respond to having someone out and approve my claim. Never had a warranty company before but plan and renewing when the time comes.

Mike, the tech from Frank sales in Marblehead, Ohio made a diagnosis on our fridge...the part needed was no longer available so the fridge could not be repaired. He was thorough and truthful. He reported to CHW and the warranty company offered a concession to us.

Dryer making noise. I Made a claim on a Saturday and I was scheduled for service on the following Monday. The contractor was an hour earlier than expected but sent an email to confirm. I was all set up within 30 minutes. All I can say is Awesome, Awesome, Awesome!!!!

Needed electrical system checked as a GFI electrical outlet kept tripping and our garage freezer would shut off. Andy was efficient in checking system out, replaced outlet and suggested other options if keeps happening....Would recommend this contractor.

Air conditioning repair. Initializing claim was easy and received timely confirmation with appt. details. CHW service technician was prompt, courteous, knowledgeable and fixed issue quickly, as well as making appropriate recommendations. The tech came, fixed the problem, was professional, yet friendly, and I was a happy camper.

Your customers service could use some work. They don't have answers to the simplest things.That really says it all. They don't speak clearly either I couldn't hear them good, but that could be your equipment.. Speak my mind and that's all. But I will say I was not happy with the guy that fix my air conditioning about 2 months ago. He spill something on my grass and it killed it in spot. I had to dig it up and replanted grass and it is still not doing well.

Technician arrived at the home within the scheduled window time frame. Within five minutes the technician repaired the dishwasher that was not draining properly. He quickly identified a blockage and removed it. He was very professional and friendly. He saved us from purchasing a new dishwasher.

Scott from All-Borough plumbing replaced the fill valve, and flapper on two toilets and I am very pleased. I would recommend him to anyone and was glad for the service. Choice Warranty was there again when I needed them. Thank you.

I’ve been a loyal member since November and never missed a payment. A week ago my ac went out and place a call for service. An amazing technician came out and spent lots of time explaining the situation to me and he therefore had to send an estimate back to Choice, THE CLAIM WAS DENIED! A simple condensation valve replacement. This company doesn’t deserve to be in business and I wouldn’t recommend them to anyone! Please don’t waste your time. They’ve even refused to refund my deposit.

The Tech was on time. Well groom. He also showed and told me problem a what was and how to fix the problems. And I was very happy with the tech and use him again. Thank oh so much with service Dave.

Made appointment late Sunday night. Technician arrived Monday morning within the designated hour, quickly diagnosed the problem, had the parts available, installed the parts and the dryer was working less than an hour and less than 24 hours after submission.

Microwave not heating. Choice has done well in terms of resolving the issue. Due to Covid-19 issue, arranging tech was really a challenge. The first one (Sears) had backed out due to technician problem and that was frustrating but choice immediately arranged other tech. Whole process took more two weeks to resolve the issue.

The technician was on time and completed their work efficiently. They were polite and professional. He explained what was wrong and how to avoid the problem in the future. The technician also showed me how to fix the problem if it happens again.

The technician that came seemed very good and was very friendly. I wish that the customer service rep spoke English, while friendly, I had a hard time understanding her, and I am sure she had a hard time understanding me.

Landrum Environmental Service did a great job of diagnosing the problem and getting the unit running. The last technician had wired the unit wrong and the new compressor that I paid $400 for is not working properly. Great job and I hope he gets to come back to solve my complete problem.

CHW due to covid issue could not find the technician but allowed me to find one. I found one and asked for authorization and it was immediately authorized. The process went through seamlessly after that. The repair was done and though I paid upfront to the technician, they already have authorized the check which should arrive soon. I would recommend CHW to all of you.

Northeastern Garage Door Company That I Have Dealt With Over 30 Plus Years! Living In A Small Rural Town Elizabeth City Is The Closest And Most Reliable Garage Door Service Agent. I Requested To Be Served By Them! This Was My First Time Filing A Claim! Tonquest Was Very Helpful! I Purchased The Veteran 3 Year Package! GLAD I DID! I Canceled The One I Had Previously!

You do not cover water pressure but it is on the list of items covered. I was disappointed. It was the second item I called for and was not covered. Other than that I have had excellent service with this warranty.

This company promise a lot but when time comes they try to not cover the problem . They have team of technician who do false diagnosis so it’s not get covered by Choice Home as per contract. Customer service is rude when it comes for resolution of issue.

Job well done. Everything went well. Reps is very good on getting back to the customers getting someone out to take care of the problem. I appreciate it. I've been with them for about five years and always had a good results.

Lionel was awesome. He helped to educate me on why my air conditioning was struggling and fixed it quickly. He showed me parts and where they go. Helped me navigate the controls around the furnace as well. He showed me step by step his process and gave me his professional recommendations on how to avoid these problems going forward.

A/C not working. I reported my problem and talked to Ras about it. I called about 2:30 and I got an email the next morning saying they couldn't locate a service person for me and do I want to just try and get it fixed on my own. My service man wouldn't talk to Choice about my 5 minute repair. I am not happy about this. Why pay all that money for no service. Is this just a way to get money from little old ladies?

Rep was very respectful, pleasant and able to answer my questions. There are several things I don’t like the fact that there is no hard copy of contract mailed out. I hope Choice Warranty is able to deliver what is promised when speaking to rep and, what is advertised. I hope should there be a time a claim has to be filed there is a quick response on phone as well as a tech coming out to your home. Since we live in a rural area, there will be no problem finding a tech to service our requested claim.

Mr Jesse ** was very professional and I was impressed that he listened to my needs and addressed them accordingly. I am please with the quote he provided for my property and my son's property in Goodyear AZ. So far everything is good. I picked your company because you were rated no 1. and provided the most bang for my bucks.

Master bath ceiling exhaust fan-replaced. Technician Jermaine was really good and stayed with completing job on a Friday evening till around 7:30. Only thing the new grill cover was too small to cover existing hole in ceiling from old fan replaced. Needs universal grill from Nutone.

I did not get the name of the Customer Service Rep. He was a male young man who works in the Solutions Department. He was a very pleasant, knowledgable person who resolved my issue. He is an asset to Choice Home Warranty.

First, it took 12 blistering hours for technician to be assigned for our claim and the temperature is 109 degrees. Once here the technician quickly identified the problem but could not submit claim through your portal using his phone. He thinks the claim will be eventually approved but for now fixing the unit knowing we might be flipping the bill. For now you were given 1 star until the final claim is settled. I want to make it clear the technician assigned to our claim not the problem.

It appears that the GFCI switch is permanently interfering with the electric in 2 bedrooms and 1 bathroom. The switch would not reset, circuit breakers were reset and still, there is no electricity in those rooms. CHW has already instigated a search for technicians to take care of the problem.

Our experience with AJ’s Heating and Cooling was exceptional. Professional, friendly and extremely knowledgable. Our experience with Choice Home Warranty was exceptional as well. Our issue was resolved in a timely manner and to our extreme satisfaction. We would recommend this company to anyone and everyone we know.

A-C compressor went out after 11 years in Fla. Condenser covered with no debris, clean filters & coils but claim denied. I find your company not justified in this decision & will never recommend & will always let everyone know of my experience! My neighbors were right when they said I was an idiot for falling for this scam!

I was pleased with the service. Alex, the technician was more than an hour late, however, he did call in advance to make me aware of his late arrival. He was professional and quick with the repairs. I've used J.B services in the past and the service has always been good.

Was very happy with the customer service help I received in setting up my home warranty plan and the coverage that the plan has is good and the Value and price was good. I am looking forward to the service plan I have purchased. Thanks for the info.

Service tech was very courteous and professional. Took the time to explain all aspects of his work. Prompt with work. Reviewed all w/ son. Knowledgable about work. Clean up, polite, inspected all when finished.

When the technician arrived, he did the diagnosis and stated that there was a leak in the system and cannot be fixed. The options I got was that I can replace the entire system and since the approval could take upto a week the recommendation was to replace the system immediately and whateven CHW approves will be deducted from the cost. So I got it replaced the next day as I was already out of AC for a week by then. By then I also saw a message in the CHW website that the repair was approved.

Everything was fine, except I was told there is a 60$ fee per visit, and when I got my contract, it said the fee was $85! This didn't sit well with me, especially when I was just told that my fee would be $60, NOT 85!

Took ten days for Tech to show up after claim was submitted (understandable with Covid 19 but not ten days). Tech ordered parts after diagnosis. CHW wanted me to contact Tech to have him report diagnosis. Later to learn CHW decided to replace microwave. Claim manager offered buyout. I had to go purchase new product and pay out of pocket expense for installation.

The air conditioning unit is not working. Added my agent Wilson ** as contact. The agent quickly raised the ticket and added my property agent Wilson as an authorized contact. He said that the HVAC contractor will contact us within 24 hours.

The customer service has always been top notched. They have always been fair and really concerned about fixing my problems. I would highly recommend Home Choice Warranty. They recently raised their prices which I am not happy about but other than that, I have no complaints.

Your representative was very professional, knowledgeable, and to the point. I was definitely still in the decision mode, and actually ended up paying for 3 year agreement... He very politely kept selling me and I ended up a happy customer while buying more than I wanted!

Choice has a reliable and efficient service! I recommend them to anyone. I have had my policy for about 4 months. I needed to make 2 claims so far and their response has been exceptional! I expect to keep this service for many years to come!

I am so excited about your customer service and it's only the first day. I needed a change on my new policy, I called my rep, Charlie, left a message, and in less than 10 minutes he called me back and fixed the issue. Super service.

Had plumbing repairs done at both addresses. Job done well, prompt, courteous and services performed was done to my expectations. Have no problems and appreciate your efforts in selection of this company to do this. I would recommend this company to serve other.

Service contractor was excellent. Needed part unable to get from manufacturer so your warranty offered a price to be able to purchase a new range. The amount offered covered about 50% of what I ended up purchasing from Home Depot. It was nice not to have to worry about where to get parts as it was all taken care of by Choice.

My refrigerator broke down recently and Choice did not want to pay for the repair but rather offer money to get a new refrigerator. That's all fine, however, the money they offered was only 30% of what a new refrigerator cost. I understand they don't want to pay the full price, but 30% isn't right especially because I purchased five policies. Also, the escalation process was a major fail this time. My rep refuses to contact me after a week and so do the other reps, since I've asked for someone else to handle my case. I don't think I'll renew my policies when they expire unless there is a change within Choice.

Technician was very prompt, courteous and detected the problem. The only problem I have now is hearing back from you about what is to be done. I need my washer and would like to get this resolved as soon as possible.

Make sure your read the fine print on your contract. This company works very hard to make sure they do not have to repair your AC. I will not be renewing my contract with them and would highly recommend you not signing up to use them.

Technician came and said disposal was shot. He said he would submit his report and get approval from Choice to get a new one. He returned a week later and replaced it. He was very pleasant, professional and worked neatly. We were pleased with him and the job he did.

We filed a claim last Thursday and today is Monday. I asked how soon they were coming back to repair. Unexpectedly Freddy told me it’s gonna take 3-5 days to get the parts. The bad feeling that Freddy left me was unpleasant nor patient. It’s so frustrating and we don’t know how soon we can get a schedule to get our AC back.

I’ve had 2service calls. No notes left online for 2nd repairman. First said I needed a plumber. 2nd decided it was water pump in ice maker. He didn’t have one in truck. Suppose to be mailed, not received yet. Another appointment was set for today. Hopefully pump will come soon and I won’t be charged for another service call.

I had an AC issue that came up. Trying to get ahold of someone at Choice is very difficult. Usually you will wait on hold for 30-45 min or they will call you back in a few hours. Once they approved the work order though the repair was pretty simple and the tech was good. Be prepared though that if you call choice at the end of the day and ask for a call back, you will not be called back and you will need to resubmit your number again the following day. Other than trying to get ahold of someone to approve a service, there wasn’t any issues.

Your company could not find a company to service my ac so I found my own. When I tried to use the reimbursement claim process I kept getting kicked off. The technician could not wait around for your system to work. He fixed my ac (just needed charging) and he left. I am extremely dissatisfied with your company and the service they DIDN’T provide.

Starting my claims went smoothly. The man that came out didn’t know what he was doing. He spoke very little broken English which made communication difficult. He then involved someone here with me to help hold the refrigerator as he tilted it over. That didn’t go well. We are older. If we could have repaired this ourselves then we would have. He looked at my dryer and said nothing was wrong with it. It obviously overheats and then stops for over 24 hours. He disagreed with me. I told him since he was the person to look at my dryer that if I had a fire in my home because of his inexperience I would hold him and his company at fault. I’ve talked to one case manager and together we did settle the dryer. I’m a widow and will still have to come up with money for a new dryer. Also on the refrigerator that he repaired NOTHING has changed. It still leaks water and dispenses black plastic when getting ice.

Overall, I'm generally happy with the price of the policy, but what really put me off was the fact that I received a call WITHIN SECONDS of clicking "submit" to receive a quote. As someone who has worked in retail and sales management, this puts off a "scammy" vibe in my opinion. The agent with whom I spoke was very polite and his sales pitch was generally by the book. The "let me speak to my manager and see if there's anything else we can do" *mute phone for 30 seconds* "my manager said we can offer you our VIP package!" bit is tired, but I let him do it anyway because I know he's just following the script. If Choice can keep their yearly premium sub-$500 I may be back next year, but we'll just have to see. I'd prefer a little more hands-off experience though.

Polite, knowledgeable, quick, Accommodating -he explained various programs offered to us in the area. Added discounts to what we were getting and took time to call back when we were disconnected. He even used his own cellphone to try to reach me. Hope service is as good as the sales!

Billy was our technician, he was on time, polite and knew his stuff, we are more informed on our AC unit, he wore floor protection on his boots and a mask to keep everyone safe, as we did also. We'll be sure to telling everyone about our experience. Thank you very much.

Choice Home Warranty takes your premiums and than goes out of its way to avoid having to fix anything per the contract. Every time I've called CHW to get an appliance fixed, it's been a nightmare. My most recent experience was calling CHW regarding an ice dispenser not working on June 26, 2020. They sent a technician out on July 1, 2020. The technician came to my house with no tools and sent CHW a diagnosis. CHW approved the repair work, but could not get back in touch with the technician. I finally reached the technician who told me that he only came out for the service fee and that CHW reassigns the claim when they can't get in touch with the technician. So basically, CHW sent a crook out to my house and clearly does not vet the technicians they use.

Replace latch on door-washing machine. Excellent service-diagnosed and repaired in one visit. Also checked and replaced hose connections. Would recommend this vendor to anyone. Not a whole lot more I can write to comment upon quality of service. Thanks again for authorization of this party.

After my husband went with a new home warranty company (Select Home Warranty). We had a very bad experience when we put in our first claim. They never responded and refused to refund our money, I really hope this company is better than the last one...

The plumbing technician was very good. He had the correct tools and got the stoppage cleared. My only complaint was I put the claim in on 7/22 and they sent the technician on 7/25. Four days when you can't use the water is a pain.

Hot water heater claim. I was not aware that I would be responsible for out of pocket expenses. My primary reason for purchasing and maintaining this warranty coverage was to prevent any out of pocket cost. I'm Very disappointed! Why am I even paying monthly for this coverage? This is NOT right to charge me any fees at all.

Repair my big leak in bathroom. You said you couldn't find any one because of Cova. going around so I called Roto-Rooter to fix. You said if I find someone you would refund my money so please keep your end of deal. It was 450.00. I have a receipt available. I will send to you. Let me know **. I'll wait to find hear. Thank you.

Quick response and assignment. Appointment made with reputable company, Essential Air, within 3 days. The tech, Corey, was on time, professional, courteous, and diagnosed and repaired the issue within 30 minutes. Excellent experience and satisfied with entire process. Very happy.

Tech arrived in the time window given. Explained the issue and quickly sent for authorization to complete. Suggestions: Longer customer service hours. By the time the tech arrived, your c/s department was closed. Also more HVAC techs in our area. Tech came from outside our zip code although there are many HVAC firms in the area.

He was very friendly and helpful. Thank you. He work on my air conditioner my icebox and was on time. He was good. I will see what the company has to say about fix my air conditioner and my icebox. Thanks you.

Hi just wanted to let you know that the ice maker started working after the tech press the reset button. He ordered a new one but if you’d like to come and check it at the appointment date I’m fine with that. Laurie

The Credit Card I had on file expired. There was no way to update it online. The following month I received an email for non-payment. I could have immediately submitted payment, if you had a payment link. Why don't you?? My 2nd gripe is having to call you, and go through approx 3 different depts is aggravating and time consuming. Plus, I don't think the customer dept changed the new expiration date on the acct, as I received another non-payment notice the 2nd month. I guess what I am saying.... it is very difficult to pay you in an easy way. Surely in the Real estate portal, you can add a payment link. Surely!!! And, there is no acct balance page on the portal. I am a property manager, and have about 7 accts with you.

I received a prompt response/ options when a serviceman could not be found; quick approval for estimate. Thank you. All my expectations were met. I believe I made the correct choice in selecting your company. I had water backed up in both sinks with a dishwasher that would not pump out. Years of sludge were discovered and removed.

Our experience with the service tech was five star all the way! He was professional, quick, diagnosed the problem and made the fix and communicated everything with us very well! Definitely a great experience in an unfortunate event! Well done Choice!

Not working outlet. It is stuck in the middle of on and off. This outlet is in the kitchen. It controls the light switch. For turning the lights on and off. It stop working about three days ago. Please I need it repaired.

It took two visits for the problem to be corrected. I will wait a week to ensure there is no more leaking before repairing my ceiling and hopefully returning to normal. Water is a huge mess and can be tricky to track down.

My clothe dryer was not heating up and technician came out and repaired it and he was very professional and courteous and I will recommend his company to all of my relatives, friends, and neighbors and anybody that ask me if I know a company who repair any type of household appliances.

Everything went fine. East Texas Plumbing did a great job and was on time and very polite and efficient. It took a couple of days to get the appointment but everything worked out fine. I’m very glad that I chose CHW.

Kaleb was very nice and got the job done quickly. My only problem was that he tried to have us upgrade to a 3/4 horsepower, and when we said no, he put in a 3/4 one anyway, saying it was complimentary because he did not have any 1/2 horsepower disposals in his truck. That made me think he never had 1/2 horsepower disposals and just tried to sell us something else. It would have been $100 to upgrade and I could have bought a 3/4 at Home Depot for $89.

GARAGE DOOR OPENER. The repair men was not at all supporting. The door had started working once again and he basically did nothing but ask for the service call payment of $75.00. He was more interested in securing more work for his company. Talked down to me with asinine reasons door system stopped and then started working.

Matt, our technician, was on time, polite, professional, thorough, knowledgeable, and I would recommend him to my family!!! Thank you Choice!!! Thank you Above Par Appliance Repair!!! You made this process easy. I strongly recommend Above Par Appliance Repair, and Choice Home Warranty.

Well staff was excellent. Has to cancel cause work was done by another co just last year. Same work and got discount cause work was not completed by other co. Thank you Choice I know you be there when we need help. Thank you.

The customer service for the repair was excellent. The technician didn't call back for a few days was kind of frustrating. I really like the price and value of this service. I dont have any more to say about that.

I opened up a new claim and within 48 hrs I had a diagnose from the tech and Choice recommended getting a new machine instead of fixing it since repairs were close to retail price of a new one. The Choice team will be sending me a check so I can purchase a new machine, this was my first experience with them and I'm pretty happy so far.

I found Bruce H. to be very helpful. The warranty seems to be just what I was looking for. TBD with time! This was recommended to me by my brother & I will recommend to others. Thanks for the service. I hope I never have to use it but thanks for the peace of mind.

The service was good, but I had to wait longer than I thought to get a technician out to fix my A/C. I realize that it’s summer and people have a/c trouble, but there could be more companies available to choose from.

Your claim service response time is very impressive. The settlement amounts are low compared to your competitors. I have recommended you to many people, and will continue to do that, but your competitors seem to settle claims fair, although you guys are very fast.

Let me first say that this is the second bad experience I have had with this company. Last time I had to pay twice ($65.00 each time) for a tech to come out. This time I paid a tech and the simple problem to fix was declined by you. A simple and cheap fix ($195.00) to reconnect my ac ducts. This makes me want to never use your company again and tell everyone not to use you. Why do I pay and the work is not approved? This does not make sense.

Updated on 09/29/2021: The service representative was very helpful, cooperative, and informative. She was attentive to my situation. She explained everything thoroughly. Let me know that I would get a text and an email for my appointment time as well as my deductible payment. Thank You kindly.

The technician was fantastic. Fixed the problem and we had a good time while he was here. He called me to let me know about what time he would be there and he called when he was on the way. You can't beat that.

They were very professional and explained what services they were doing, After doing the diagnostic on the unit, They then came back and explained what exactly they were going to doing to fix the problem. They were on time for the appointment too.

The initial request and follow up appointment were quickly scheduled. Our designated service technician arrived on time and was friendly, but we're disappointed with repair of one item. The issue actually became worse after the service - I called the technician for a follow up service request, but never heard back. The following day, we left for a week and upon return, that same toilet is now leaking and not operable.

The man that came to repair our Air Conditioners was very thorough and professional. Our units are working very well right now thanks to him and his ability. It is especially helpful since it’s 108 degrees outside. We would highly recommend his work to anyone. Very efficient. Thank you very much for your service and quality.

Air conditioner. Expert arrived on time and everything was in working order. My filter had clogged up. New filter was installed and all worked fine. I thought filter was 90 days but it was only 30 days. It was my mistake that cost me 45 to learn, lol! Thank you for promptness. Expert was super nice.

My Water heater broke down on a Saturday and was totally replaced by Wednesday. If it wasn't for being on a week end I would've had it sooner. The overall experience was excellent with CHW. There was a small charge for none covered parts. The Plumbing Co. CHW sent, was very professional and you could tell they were Pros. I saved a ton of $ by being covered by CHW.

Contract came on time, called before his arrival and figured out the problem. But it did take Choice 24 hours to approve the replacement part, but they did and now my AC is working. Great. Choice was a great home Warranty plan for my home so far and I will recommend to others.

Microwave had stop working and tech came in and to check to see what the problem was. It was shot and was given a fair settlement to replace and so far I have used my warranty to cover other things that was not working and very please / ty.

Terrible service!! Multiple days of no AC with no technician scheduled and an unnecessarily difficult reimbursement process that delays work even more. Thank God for kind neighbors otherwise we would still be sitting in 100+ degree heat. I am extremely dissatisfied.

The first appointment did not show and I had to call to get rescheduled. I was told that your company was having issues with this vendor. I was reschedule the next day and tHe service I received from the air conditioner vendor was excellent.

When I called I was immediately told my claim was denied. No options were given. When I said I wanted to cancel account I was then passed on to a manager who was able to tell me that they could make the repairs from an fund for non covered issues. Wish I had been told this in the first place to avoid unnecessary aggravation. Mary

This is the second time I've used my policy and this time I actually had a person come out who was a trained professional. He was three days early & fixed my dryer. I was astonished that the dryer had to be dismantled (including pulling out the drum) to replace one little sensor.

My claims are never covered for some reasons. My fix was an $80 fix. I paid $65 but Choice could not cover $80. I called and never got an answer when I asked to get called back, they called back but was hung up on.

My original claim was rescheduled without my approval. This caused a lot of confusion. The reassigned Memo came after my original meeting with Geaux Pro. I called the new co to cancel their assignment. The original Geaux Pro assignment had to resubmit all their paperwork. It was nearly impossible for me to call and get a real person at your company. Very disappointing. And getting to claims on the website was impossible. Your voice message re going on the internet was thus incorrect. More disappointing. Geaux Pro was great though. Got the part in a day, installed and I had a/c. Call me if you want to talk about this.

My AC has been serviced by Choice for the past two years, the technician came on Thursday and after checking carefully found that the AC needed replacing. I am 73 with underlying health issues and in need of my AC. I was told that they would put a rush on my order.

The Salesperson was not forthcoming about the contract. They will say anything to get you into a contractual agreement. I was told that my Refrigerator was going to be replaced, only to find out you do not replace Kitchen Aid Refrigerators as such, a very small amount of money was offered for a high end Refrigerator. Very disappointed..

The offer made 299 for a 800 gas dryer is a joke. I can’t replace a dryer with that amount and now have nothing. This is not how American Home Shield worked and now I question making the switch to your company.

Your representative on the phone for my first claim was outstanding. I cannot praise her enough. The technicians who came to my house for my first claim and the other one for my second claim were great as well. Thanks!

Technician was great. He recommended replacement due to parts not available. Not happy that Choice is only covering 499.00 to replace a dryer that would cost over 900.00 to replace. To make it worse, I was told it could take 30 days to receive the check. We will be looking for a different home warranty company after this is over.