Choice Home Warranty Reviews

The technician did a wonderful job on finding the problem and providing the proper repair. The technician was on time and on point to get the parts that was needed and did the repairs in a timely matter. The technician ordered the parts needed in order to get the job done on time.

As a customer for a few years with Choice Warranty I can say that I have never experienced a problem with this company and the agents. I have received great customer service and received great service from the companies that have come out to work on my items needing repair. I would certainly and I have recommended Choice Warranty to everyone I come in contact with.

Been prompt. Most things covered. Whiten can’t fix. Had to reach out for valuation for my purchase of items. Sometimes the items could not be purchased for even close to these amounts but age enters into valuation. Most technicians wear the masks and adhere to safety measures.

Initial repair was scheduled for July 24th. I contacted BEST-TECH LLC (new company name) and requested service at earliest possible date. They rescheduled my repair for the same day and the repair was completed late afternoon yesterday. Brandon was very friendly and knowledgeable, and had the a/c unit up and running in a short time. I am very pleased with the service provided.

I called the problem in on a Saturday, so I knew the tech wouldn't call until Monday. I call Choice on Monday trying to get a status on my claim. I was told that they were looking for a tech. I knew that y'all had used the local plumbers before. I called the local plumbers to see if they had received any request, which they hadn't. So I called back to Choice and rep said she would call. I was told that the local plumbers didn't answer the phone. I waited until that afternoon. Called the local plumbers and they still hadn't heard anything, so I called Choice and had them call again.

StevenKing AC company and the technician they sent out are highly recommended. The tech was professional, knowledgeable and had the heart of a teacher which I appreciated. I will certainly use their company for all AC issues in the future.

Electrical problem. Secco came out. Diagnosed the problem within 15 minutes. Order the parts right away. Came back first thing next day and worked on the project tirelessly. Excellent customer service. Went above and beyond for me as the customer. Very courteous and friendly as well as professional.

The contractor was COVID friendly... A+ for that but I was expecting more for microwave at first hand... Seeing that the brand is actually over $200 and then the installation wasn’t included in the offer I know that I could’ve declined that offer but at least start high and the go low.

The service tech was great. Thanks for getting back so quick and really informing us of what the problem was. Processing my claim online was simple and easy. Very pleased with how well it went. Nice and smooth. Thanks.

Professional Technician- disposal. The technician was professional cognoscente of social distancing. He communicated effectively and informed me of the process and the product. I appreciate the level of professionalism. My claim was addressed in a timely manner. I appreciate that I was informed about the process from beginning to end.

I’ve had Choice for several years now after leaving another company. Although I have a maintenance contract on my air conditioner and furnace when I called to have my air conditioner repaired I was told they couldn’t send anyone out until Monday or Tuesday due to the Holiday, that was when I remembered I had Choice. I called them an email and a call came in that night stating someone would be dispatched the next day July 3rd between 7am-11am which worked perfectly because I was leaving for the weekend and wanted my air conditioner repaired before Ieft. I didn’t want to come home to a hot house and I didn’t. The company showed up, repaired my air conditioner and I was on my way. Thank you Choice and the company that came out the day before the 4th of July did the repairs and no hidden fees!

Talked with Neil. Very helpful and courteous. Handled my questions well and was very well informed. Worked hard to explain all the coverage and explained the various choices of coverage and what wouldn't be covered. Made my coverage immediate as my present coverage had expired last week.

I am paying warranty with this company for close to 3 years. But now I feel, it is not worth to spend money here. Better to find some other warranty company even if it is costly. This company does not have enough technicians to work on our problem immediately. They will send technician after 2-3 days even for emergency problems. With my last 2 claims they told the technician will be available only after 2-3 days of my request. With my recent Plumbing problem, I have found a technician myself using Angie's List and fixed the problem. If I would have waited for Choice Home Warranty technician I would have stuck in my home without toilet/bathroom for 2-3 days.

Called at 8:41am on 7/6/20 and put in claim for my central ac unit. Called again to try to cancel at 12:17pm, held for 30 minutes then left message. Finally called back about 3:00pm by computer to tell of appointment that was set up for 7/8/20, two days away. I was able to find a company that could come out today 7/6/20. I have medical problems that made it necessary to find another company.

Informative, pleasant, answered all questions and advised how to switch from a poorly performing home warranty company to the number 1 rated company! Sales rep was knowledgeable and very well informed regarding the service. Thank you from hot and dry Texas.

I have had Choice Warranty for 2 years and today was the first time I have used. My experience was A+. The plumber David was such a nice respectful professional. My issues were resolved and I got to meet a very nice person. Thank you.

Called Choice Home warranty Sunday because A/C went out. Contractor called Sunday evening to set up appt. They were at my home on Monday during scheduled time. Got my A/C working again. Couldn't be happier with the service I received. Hooray for Choice Home Warranty!

I realize that COVID is causing a lot of delays. However when I call someone not connected with your company I get reasonably timed service. Your company made me wait quite a while claiming COVID caused the delay. Then did not approve my claim causing me to call someone at my expense when I could have been told when I first submitted my claim.

They always take care of their customer with respect and try their best to help you and the call waiting and you will not lose your position. It might take time but they will called you back. Everyone are friendly.

I do not love the idea of an appointment being set without speaking with someone. Now they set an appt for Wednesday but no one will be home. I was hoping to have them come Tuesday but called twice and no one has called back.

Survey Kaylleigh did a excellent job it was a pleasure to talk with her. All my questions were answered. The payment plan was exactly what I needed. I have been considering home warranty for a long time. Had a Sears home warranty years ago. I chose you because of the convenience. Thank you for your interest.

It was a great experience. The gentleman John was so nice and helpful and explained how it works and the timeframes. He was GREAT. Give him a raise lol. But seriously it was hassle free experience and I already have a day and time for service. Thank you John.

Original person was awesome. I had to call back because of an invalid phone number. The person I talked this call needed an attitude adjustment. Technician very polite, did his job, showed us what was wrong, fixed it and then went on his merry way.

I was very pleased when speaking with Freddie **. He was very informative and was able to provide me with additional savings on the yearly cost of my CHOICE home warranty coverage since I am currently not working. I chose to pay the year instead of monthly which I believe was a much better option. I currently have AHS (American Home Shield) and the monthly coverage is about $15 higher each month and service fee is $100 per visit. I am very pleased with CHOICE home warranty.

He was very informative and helpful.. I felt he was trying to get me the best available pricing and service. We were able to complete the process in just one day. Thank you Alberto. I appreciate all of your help and assistance today.

Very kind and courteous customer service representative Rodriguez. Thank you kindly for the great but rare service in today's world. To our family it means everything to have kindness, courtesy and respect towards people! Pleasantries are always in order, thank you Choice Warranty. Kindness is free????

Air Condition System. According to the service man, the circuit board was short, which was blowing every fuse off. He is waiting from a call from the people, before he can submit an order. Now we are waiting for the feedback and by then we know what is the plan.

I filed a claim through their website on Friday 7/6/2020 for my AC. The next day I called to see when a technician will be here. She stated between 7-11 a.m on Monday 7/6/2020 and that I should've received an email which I did. Monday come and I called at 10 to see where they were and the lady said the person who makes the appointments didn't see it. So they moved it to 11-3 another 4 hrs. I called at 2:10 also to see if they were on their way. She said it had to be redirected to someone else and they would reach out to me in 6-24hrs. The whole day no one called me to confirm my appointment or any changes that had to be made. I have wasted my whole day waiting for a technician that was never going to show. My kids, dog, and I have been sitting in a hot house all weekend and now we have to wait even longer. I live in Florida and it gets hot. I couldn't wait to be able to get my Ac fixed.

Garrett was very pleasant. I have a few questions before I go any further and am waiting for a call back. I looked on the internet and noticed a lot of lawsuits? Questionable? I should have done my homework first. Again, still waiting for a call back before I decide to keep or cancel.

Could not be repaired. The tank was replaced. No problems. The company that came and did the work did a great job. I don’t have anything to say. MJS Plumbing did a good job in a reasonable amount of time.

The Gentleman that I spoke with, apologized for the phone delays. They were having some issues. He was super nice. Great Customer Service. Then the Manager I spoke with Ms. **. She was even super nice. Glad I am with this great company that thinks about the Customers.

Hello! Phil is courteous, professional, and meets my needs as a homeowner. I really appreciate having been assigned a dedicated representative from CHOICE. Customer service needs more of this. Thank you, Phil, and thank you CHOICE. I only regret not having done it sooner. Sincerely, Derrick

20-30 days to get the washer replacement check of 350.00 after paying June monthly payment of $45 $75 deductible and July payment coming again $45...Going to pay out $165 in 30 days to get a replacement check of 350.00. This program is a rip off.

On June 2, 2020, a technician from JMG Mechanical came to my home for three plumbing issues. The first was water leaking from the ceiling. The tech cut open the ceiling and discovered the toilet leaking. He turned off the water and said he saw where it was leaking and would call in the repair, but he didn't have the right part. He then looked at a clogged bathtub and said he could fix that too. Finally, he looked at a leaky bathtub faucet. He said he needed to order a special cartridge, but would call in all three claims. He did and I got confirmation from Choice that ALL of the repairs were approved and that I had met my cap of $500 and I would have to pay the tech $13.51 upon the completion of the repairs. The tech took my $45 service fee and said he would have to return after he orders the special parts. That was the last communication I had with JMG Mechanical, as they did not return any of the four voicemails that I left over the following month.

I telephoned this company, and they were horrible...Had to find someone else...Please do not use them again...They didn't answer their phone and when they did it was impossible to understand them...He sounded like someone who had been drinking...This order was called in for my Georgia property at **.

A service technician came to check my air conditioning systems. The tech indicated that the systems were working fine—mechanically and the units were receiving the proper amount of electricity. He then asked to check the compressors on the outside. One unit needed a pound of coolant at a cost of 40.00 and I authorized the tech to put it in. He indicated that he would be back in two days to install coils for my other unit. Later I received an email stating that the units did not meet expectations of the warranty agreement. This is a notice of appeal before my due date is up. I entered into this three year contract in good faith. Please assist!

Courteous, prompt. Offers options for savings. The agent was very helpful and knowledgeable. I am pleased with my first interaction and looking forward to excellent service. As soon as I entered my information, I received a call to provide me with more information and details.

Technicians were prompt, timely, efficient, and effective - problem solved. They wore masks and were polite and personable. They replaced an insert rather than the entire faucet, saving us the cost of a new faucet. The leaking valves under the sink were easily replaced with a minimum of leakage.

I called Choice Home Warranty for A/C repair. They sent someone out the next day and my a/c has been running correctly every since. The person that came out was very respectful and knowledgeable about what it was he was doing.

Had my Air conditioning unit go down last month, and I had 4 contractors come to provide estimates. They all told me I needed to have the unit replaced, but Choice Warranty insisted on a repair, which I would have accepted but they never came through. I waited 17 days for them to send needed parts but finally gave up because we were going through a heat wave at the time, and could not wait any longer. Many days were in the 90's and very humid. We had to sleep in the basement on many of those days, where it was a bit cooler.

I renewed for FIVE and a HALF years - a lot of money. I was told ALL appliances would be covered. When I tried to make a claim on an additional refrigerator due to water leaking from the bottom - I was told since the appliance was not located in the KITCHEN it is not covered. I was not advised at time of renewal. The person I talked to did not try to find a solution to the problem - simply told me that unless it was in the kitchen it would not be covered.

The company chosen by CHW was great. They looked at the AC unit and diagnosed the problem, I await the insulation. Thank you, great to have this security. Though it is mid-summer and we have waited for four days we have been without AC.

Jake was informed and found a policy that works at an acceptable cost. Was pleasant to speak with. Was prompt in getting the information required to me via email. Answered all my questions and concerns. Made the policy available for the cost I could afford.

The a/c technician who came out to check and repair our a/c system was professional, knowledgeable, and polite. He got us up and running in a minimum amount of time. I would recommend Air Today Heating and Air Conditioning to a friend. Also thank you to Choice Home Warranty for their quick response to our claim.

I am extremely disappointed in Choice Warranty. The repair companies set to service appliances are 2nd rate. They pretty don’t cover anything and they send you some text defining the loophole In your coverage. I had a case manager who did not respond to calls or emails. I have been waiting 2 weeks for a claim determination.

Unit is not working. We have had no air since about 1 am Sat. I have spoken to a number of your phone reps... no help so far. They send me back to e-mail. Please we need assistance, this is a medical alert family. 76yr. old on oxgyen, kidney failure, CHS and COPD in late stages. We switched from our utility plan services, was promised better service! Please send some help. Call **.

Placed claim via your website. Technician arrived that same day. Took his time. Very thorough. Seems to have resolved the problem. Only issue is that it was a lone technician. He needed a little help (holding flashlights) moving the refrigerator. It was no problem, but if I were elderly, could have been a problem. But he/we managed. Thank you.

We are six or seven days in on this, and we have not gotten this resolved. Our service man was very good. He came in and identified the problem-- a bad compressor. The AC itself is 9 years old. Based on the model, he recommended replacement. The very next day he told us that the request was denied. He was very surprised. We then went back to our claim tracker and found that Choice denied our request because Choice deemed that our AC was not working when the order began. We appealed immediately after that-- on July 3-- and were told that we would be assigned an advocate to guide us through the appeal process within 24 hours. After 24 hours, we were not contacted by anyone from Choice. Choice responded to our serviceman on the day of his assessment, but not to us.

Dryer. Tech was on time and informative, got the part back in a timely manner. Machine is working great again. I was impressed with the fact that it was a female technician. And she was very professional. She got the new part ordered before she left my home.

Within 15 minutes of completing the online repair request I received an automated phone call and email from CHW with the necessary information concerning the repair contractor they had contacted and hired for our a/c service request. The information contained the repair company's name and contact phone number as well as the date and time they were scheduled for our repair and was told to contact them direct if we had any further questions or to change the appointment date and/or time. I did so and got a day sooner appointment with a very professional and friendly young lady. The service technician called an hour before his arrival, as promised, and was very professional and personable. He had to make three (3) trips to get our unit fixed BUT he did a great job. We will be using them for our a/c maintenance from now on!!

I'm now back from the hospital and struggling with my recovery after major surgery. The WASHER quit working on 23 Jun 2020. When I put in the request to have someone come out, I put on the form at the same time this was going to be a MEDICAL NEED given I was and am receiving HOME HEALTH CARE after the surgery for weeks. I finally got notified this weekend that they are going to offer me around $350 for the replacement (never mind that the original machine was $1500 and the replacement is also in the same range of price).

Greatly DISSATISFIED WITH CHOICE! Your lack of concern and compassion for your clients is insulting and offensive. Once I spoke directly with the company you chose to service me I was able to be seen much sooner than the original date-- no thanks to you, Choice. The technician was done within 10 minutes, was pleased to have Air again. The remaining review response will be based on Choice, not the company that serviced us although they don't have the best customer service skills either. Brad called back to offer a cancelled slot.

Excellent customer service. Kurt was very helpful and explained coverage in detail. He worked hard to give me a good price. He answered all my questions and was able to add the additional coverages I needed at minimal cost. Seems to know your product very well.

When trying to resolve my last claim I found it difficult to communicate with most of Choice Home Warranty's staff. I was left on hold for extended periods of time and when I did finally reach an individual they would say they were transferring me only to be hung up on.

This is my very first time using this service. At first they ask me to fix it with my own plumber then they would reimburse in 30 days. Then I was sent a plumber who checked out my water leak. I paired the service fee and I was emailed to read my contract. Do not cover the water leak and the mold that the water leaked caused. They do not cover seepages. So I know where I stand with Choice Warranty and I would just say thank you for nothing. George Foreman do not do your company any justice.

Technician was helpful and very clear when explaining what was needed! He arrived promptly and was an excellent communicator! I would definitely recommend Westside Plumbing. Before and after the appointment he kept in contact via text to ensure timely scheduling.

Broken A/C unit. The repair person was on time and very professional. He explained all the work that he did and the unit is now running as expected again.This was a huge help to me as I am disabled and would have had to find other accommodations had their response not been so quick.

The website to the wrong address and then when I put the correct one in it didn't correct it!! I put the correct address and it took it as my credit card address!! Which was incorrect and somehow your site accepted my credit card. Really makes me wonder about the company.

I appreciate the great work that my technician provided. He was able to come in and quickly assess what the problem was. Had the right part for the job. He was fast, efficient, knowledgeable, and was able to provide insight for other jobs I was looking into. I will definitely use him again for work.

Mr. Tajah ** is my account representative and he was knowledgeable and friendly. He took the time to explain the benefits and features of my plan, as well as my questions. He is an asset to your company. Thank you Tajah.

I thought the thermostat on the air conditioner was not working, guess user error. Tech checked it out and checked the air-conditioned and it's ok. Response time was good considering the Covid 19 has caused delays in everything.

I am glad to be able to sign up with Choice Home Warranty, Charlie the rep was great helping me to complete the application. For now I am given you all a 5 star, hoping the service and support will be great.

Our repair went smoothly. Our service was excellent, timely and great. We recommend Choice. I have entered my recommendation on our Nextdoor website. We are thankful for Choice. They run their business very well. At first we were apprehensive about joining. But they have proven it’s been worth joining.

If you can’t find someone to do the repairs then what’s the use of having CHW? I wanted this policy so I didn’t have to look for service repair if things like this happened. I wish I’d of checked CHW out better. If service can not be done I will expect to receive a full refund from CHW. Please contact me if you feel like it’s necessary.

Ice maker started leaking and making large icicles. The repair company dispatched, Service Pro, assessed the problem and immediately determined to replace with a new ice maker. The technician was very professional, courteous, did not leave a mess and took care of trash.

Aircon was not producing cool air, called for service on Friday, with July 4 long weekend, CHW arranged for the repair to be done on Saturday morning. It was repaired in a timely manner. With 108 degree temp in LV, I am happy with the experience. However, CHW advertise to have 24 hours respond to claim, and I found that is not the case, I called and sent email, no response until 'business is open at 9 am' next day.

My air conditioner was not functioning. Thermostat set to 75, however it was 86 degrees in my house???? I called Choice Home Warranty on Friday, July 3 expecting an appointment for Monday since the 4th was on Saturday. I was so pleased to get a call on Saturday morning to see if I would be home because the technician had a cancellation so they could come at 9am on the 4th of July!! The technicians were professional and respectful! They even secured my back doors once they were finished! After adding 3 pounds of Freon and something with a condenser, I was able to enjoy the weekend in 75 degrees!!!

I submitted my initial claim online the evening of July 2nd (Thursday) for my water heater which is a covered system on my policy. The following day I received an email stating that CHW was unable to locate and assign a technician and offered me the opportunity to find my own technician and be reimbursed. Twenty minutes later I received another email stating that a technician was scheduled to come out July 6th (Monday), leaving me without hot water for a minimum of 4 days, but very likely longer since the technician would have to diagnose and then order repair or replacement parts. I found my own technician who could complete work on July 4th (Saturday), but the offer to be reimbursed was no longer valid since twenty minutes after that offer was made CHW found a technician.

Our A/C went out on the 4th of July. I called and filed a claim And was told it could be up to 72 hours before a business accepted the work order. Keep in mind it's a holiday and a Saturday at that! 2 hours later I get an email that states I can file a reimbursement and hire my own tech. I hire my own tech. The tech shows up, files the claim and 15 minutes later he gets a call and the guy on the phone asked him to reduce his billing because they felt it was too much. Keep in mind this is Saturday July 4th!! When he said no the customer service agent HUNG UP!

I got next day appointment and customer service was great when I call to request. She was make sure I am happy with their service. So polite. Customer service is main attract me to tell my friend and family about Choice Home.

The plumber that was sent over was very knowledgeable and professional. I recommend Larry for a lot more jobs. High 5 Larry is is the greatest. I did not like the way you had no customer Service Representatives answering the phones, and that all orders had to be placed online though. I hope that this is temporary.

It took 3 days to repair and the people who came were nice and hardworking. It was good that I had a second air conditioning system in my bedroom wing. I think the problem was electrical but I am still not sure. A thermostat was replaced and now the wall needs to be painted. Not pleased about that.

Water heater was not providing hot water or hot water pressure to a shower. The plumber corrected each condition and we now have hot water and hot water pressure from the shower. The service from the plumber was fast, effective, and courteous.

Having been with another home warranty company for 4 years and always getting poor service, we were totally impressed with our service from the initial request to the completion of the repair. Our Technician was professional and knowledgeable. I am a Realtor and will definitely recommend him to my clients and associates.

A/C unit stopped working and ended up having to use the service company that the previous homeowner had used even though they were an out of network service provider. They were able to respond immediately and repair the unit that day.

Want paid back. You couldn’t get repair man on job. I was without a/c 2 days. You said get a man to do job. I did. He fixed & paid him $333.00. He charge what you would have. I sent letter/with bill from By CHOICE Heating & Air 6/22.

Technician was knowledgeable, professional and courteous. The issue was quickly identified and addressed by the technician. Was particular impressed that he arrived appropriately COVID ready with mask and gloves - very much appreciated. Rep reviewed summary of visit and recommended actions going forward.

I’m still not happy with how everythings been taking a long time but I will say the two people that came out to my house tonight – one of the guys name David – did everything in their power to try to get my AC working. So the workers did a great job. Nobody going to be out at midnight and later trying to get your ac working.

Called and specifically asked if our sleeve air conditioner was covered And was told it was. Made appointment for service and had to wait a week and half to be then to be told it wasn’t repairable and to make it worse Not covered. So I wasted almost two weeks of sweating and wasting $45 dollars. There’s more conditions that excludes service than a mile long. Save your Money and look for a more Reputable Company.

While I was interested, I had to wait about 6 days for payday. In that time I received about 40 phone calls, emails and text messages. I do not appreciate being harassed like that. It certainly isn’t helping to sell your product and probably deters a lot of people.

Technician checked all outside unit & when asked checked the attic unit - he was efficient & got the units all checked out and did not waste any time. I am grateful for their good work. They were courteous & left the area clean & clear.

First off, the man that came to my home was an older man so I thought he would be experienced. He acted like a new hire. Then, knowing the problem, took my money knowing it would not be covered. Then, I get an e-mail from CHW stating the fact that my problem, sure enough, is not covered. So, I am out $65.00 and no repair work in sight. The questions below got only one star becase there was nothing lower. I got no customer service, value, or coverage. Sorry, but I am totally dissatisfied with this whole situation.

It Took forever to actually get an electrician scheduled. Had to talk to CHW supervisor to “escalate ticket”. Finally one was scheduled with maybe 6 hours notice on a Sunday morning. I’m glad to have the issue resolved but he ended up missing the initial appointment leaving me sitting around all day for nothing. He was able to come over the next day and resolve the issue. Super nice guy, great service.

Plumbing system. The Tech was knowledgeable and understood our needs, worked quickly. Tech was nice and understood his job, he explained things to us as he was working so we knew what he was doing and what was wrong, he was on time.

Plumbing leak. I reported this 7 days ago. Someone came out 5 days later and took a picture. I'm still waiting on a plumber to fix the leak. In the meantime I have vacuumed 4 gallons of water out of my carpet. The sheetrock is turning to mush. And I've dumped 10 gallons of water out of my garage.

Air Conditioner runs constantly even when I set the thermostat higher. Kyle did an excellent job repairing our AC unit and hopefully it will run for a while with no other issues. He was very professional, friendly, well spoken, and very confident. Very nice explaining paperwork to me. It means a lot to deal with someone professional. Thank you so much!!!

I am extremely satisfied with the service I received from the Bee Safe LOCKSMITH. He arrived during the specified time and was very polite. He explained everything in detail, made sure my family and I would have the number of keys we needed for each door and even reached out to the warranty company to ensure that each type of lock he would be re-keying would be covered. I would definitely recommend him in the future.

Air Conditioner not cooling. The Service Technicians were very Professional and very polite. Once they arrived they took care of the problem in a timely matter. They diagnosis the problem that I was having and they already had the equipment to fix the problem. They were able to prepare and fix the air conditioner without having to order any parts or find any part.

Received call from service person who had a large number of emergencies. He led me through some steps which eventually solved the problem and the A/C was cooling the house. He did not have to visit and I canceled the appointment but I should have him come in for annual service.

Placing the claim and getting a technician was very easy and fast. I had someone here the less than 24 hours. The company was very nice. My AC froze. Disappointed they only authorized a temporary fix instead of actually fixing it. The technician stated he told Choice this is only temporary solution and would need to be replaced and the rep acknowledged it. I get it’s an expensive fix but I’ve paid many years with very minimum claims.

Air conditioning. After waiting for 5 days, because the first technician had a wreck on his way to the appointment, another technician had to be located. I was informed Friday morning and my new appointment was for 7/4 between 11/3PM. But when he called me to verify the appointment he asked if I would like for him to come now, being that he wasn't that far away from my house. I said yes please do and he came and replaced the parts needed and got us back to normal. Thank you Daniel for your help and service.

I called about my water heater pilot light being out. I tried for hours to get it fixed myself and then I finally called you. The person on the phone was very nice and knowledgeable. After about three hours I finally got it lit myself so I had to cancel the order. But I am confident that if I hadn’t fixed it myself your company would have taken care of it in a timely manner.

Air Conditioning. AiRTS was our tech. He was very polite, courteous and knowledgeable. He came in and got the job done quick and efficiently. The response from Choice was very timely and greatly appreciated. I would recommend this service for your home.

I reported a leak in my roof and was given an order number and then the agent put the order out for a company to come out and fix my leak. When the men went on the roof and found the leak, which just required 12 shingles to fix the leak, someone at Choice Warranty refused to okay the fix. I don't think replacing 12 shingles is a partial fix when the roof has 1000 shingles on it. I then paid for it myself and either want reimbursed for the cost or return $1200.00 for the remaining over 4 years that my warranty was supposed to cover.

The representative was quick and very polite! She gave me good instructions on how to handle my claim and told me when I would be contacted by a technician to fix my problem. I will highly recommend this service to others because of the professionalism and great outstanding customer service provided.

Shingle replacement. Talked to Hind ** once. Explained to her what really was going on. She said she was going to talk to your roofing tech. And would get back to me. Have called her three times-no answer- left a message all three times. Have not received a return call. Is this the way you want your employees to take care of business?

I placed a claim but I wasn’t given any contact information regarding who would be handling my claim. When I didn’t hear from anyone I called back to Choice only to find out the we’re closed and told I had to go on their website to get help. When I have a major plumbing problem I don’t want to go on the website. I want to know who my case is turned over to so I can personally follow up and know when my situation will be resolved.

One of my two air-conditioning units stopped working completely. I put in a repair request at 5:30 PM on Thursday evening and the AC tech arrived Friday at 3:40 PM, replace my motor and capacitor, and I was up and running within 50 minutes of his arrival. I was very pleased with the prompt service and the repair. Thank you very much!

Who knows my order number because your agent didn't send it to me as promised. If you steal my money I will sue you. I am not satisfied by any means and I intend to tell EVERYONE. You are worse than SEARS.

Broken AC. First time we have had a repair be done in one day. Our master bedroom was 90 degrees. Repair was done and he went out of his way to complete. Very pleased. Highly recommended. Very efficient and educated with the system.

My dishwasher was checked out and needed to be replaced. I had not realized that instead of automatically replacing it, I could be offered a cash payoff. I must admit I had not read my contract thoroughly. I was offered $179. since it was 17 years old. I spoke with a representative after I had found a replacement. CHW was helpful and agreed to pay for the replacement but I would pay for installation. I was very pleased with how willing they were to work with me.

Your phone representative was very knowledgeable and extremely helpful. He took his time dealing with us even though it was the end of the day on a holiday weekend. He worked patiently with us to meet our home warranty coverage needs that were beyond the scope of the standard coverage offered.. Thank you Luke **. Well done.

He provided Great service.. He was nice and Pleasant personality. Called before coming because I said urgent and he was on time. He explained exactly what was needed and fixed the problem. I would use him again to provide that type of service.

This is my first claim with Choice Home Warranty and I am completely satisfied. They took the information and I have a service date. If I didn't have this warranty then I would have paid approximately $600.00 to replace my washing machine.

AC leak, not cooling. Technicians were courteous over the phone and they arrived on time. Impressed with how they show caution to not disrupt my home going in and out. Didn't waste time assessing the problem. Explained the process to my understanding. Very professional.

The ice dispenser/crusher in our LG Refrigerator failed. The OEM had replaced the original assembly with a better one. Choice failed to find the proper replacement even though it was available (I ordered it) on the OEM website. When I pointed out the availability of the assembly from the OEM to the Choice rep she refused to obtain the part and instead insisted that I take a settlement amount. This took place on July 3 so maybe she just wanted out of the day.

The sales person was friendly and answered my questions and set me up with a plane that I think will serve my family very well. More than helpful and did his best to answer all questions. I feel that this is a reputable company and feel confident doing business with them.

We waited from Thursday before 8 AM until Tuesday around 5:30. As far as I am concerned if this is the normal wait period it's not a good thing and I would not recommend this service to anyone. Tried to get in touch with Choice and could not, HORRIBLE customer service. We were satisfied with the work but certainly not with the wait period.

My air conditioning system went out. It was soo very hot. I email Choice Home Warranty. They immediately sent it in. I got a confirmation number. That was on Sunday night. They schedule me for Tuesday window open from 11:00am to 3:00pm. They were 1 hour and 1/2 late, because they had to put a air unit at another customer. They came fixed it and they left. All went well.

I received prompt response when I filed my claim, and the Tech was out within 2 business days. He found the water leak, but then told me he was not authorized by my warranty company to fix it. He told me that we would have to do the work to repair the leak. Not what I expected from my home warranty company.

Had dryer repaired. Service technician arrived early and was extremely professional and exercised Covid 19 protocols. The tech did not tarry, he assessed the dryer determined the problem and repaired the unit. Very satisfied customer and would without hesitation recommend Choice to all home owners.

It took too long to authorize the replacement. As a result because of the holiday weekend we will be without hot water for a full week before they can replace it. Totally unacceptable. I would not recommend this company to anyone in the future.

Amy was great and very professional. She made a good sale and worked with me to get a reduced rate. I have nothing else to say. I will have to comment on services once I receive them.

Air conditioning unit. I received excellent service. My unit stopped working. The repairman explained the problem and told me what I could expect to happen. Choice contacted me the next morning and I was given an option to replace the unit with a cost to me of $3075.00 and I agreed and now I am just waiting for an installation date for the work to be done. Ideally I would have no more to pay than my deducts but at least I did not have to pay the full amount.

Air Condition Not Working. I was very pleased with the quickness of my service. To my surprise, the technician arrived at my home at 9:30am the next day & repaired my unit. The technician was very professional. I will definitely continue my home warranty with Choice.

There was a mix up on scheduling Tech. Was told Tech would show up Thurs 0700-1100. He did not show up. I finally got ahold of him around 3pm. He said he was not notified about it. He had there 3:45pm.

I don’t know how to fairly evaluate this claim. The technician was everything great you could ask for except for one thing, he did not have a simple dryer belt. One had to be ordered and it will take 2 weeks, if we are lucky. TWO WEEKS WITHOUT A DRYER! I am not in the right frame of mind to give you a fair evaluation so I will decline.

The technicians who came to work on my air conditioning system today were excellent. I will definitely ask for them if I need this service again. The guys are from Air Control Heating and Cooling, LLC. The guys were very professional and showed me that they knew what they were doing. My coworker stopped by my house before they left and I recommended them to her because she mentioned that she needed some air conditioning work. Thank you.

Don’t choose this home warranty company! They are a fraud and are horrible at customer service. Parts on back order for my fridge, food spoiled twice, non reimbursement, parts delivered after 2 months and taken back by the service person because he misdiagnosed the issue and said the part was not needed for someone else that Choice sent out and now Choice is claiming they sent me a check that I never received and refuse to fix my fridge after dealing with this for almost 3 months. Run!!!! Save your money.

You look diligently through the fine print for reasons not to honor your claims as you just have for my air conditioner and have done for other of my claims. Your customer service is just awful. Trying to get someone to speak to is nearly impossible.

First plumber that came was rude and refused to talk to Choice claim manager Chantel. Then SNAP came which I was not aware of therefore I refused their service. Ducky’s Plumbing came and was very understanding and compassionate about our problem. For future appliances or plumbing matters I ONLY WANT DUCKY'S PLUMBING to service my products. Bottom line I was without water for 3 days and I have an 86 yr old mother with a broken hip That needed bed sheets changed and had to be bathed. I was going to the neighbor to fill up gallons of water for our bathrooms and to wash dishes.

- Before we bought the insurance from Choice Home Warranty, the sale person from that company knew what kind of electronics we have and what is the condition of the electronics. They said their insurance covered all including the replacement if the electronics is not repairable. Then we purchased the home electronics insurance from them. But this time when the air conditioner has problem, Choice Home Warranty charged us $3400 for the replacement.

The service is awesome but when it’s time to renew your policy there are way too many call reminders per day. I have received up to five calls in a day to remind me that my services would be expiring and that I needed to renew my policy. I would recommend less calls.

Complete scam!!! Horrible customer service!! At first they convince you with the best FALSE promises there is, then when you have a claim they do everything in their power not to cover it!! I was behind my case manager for 6 days without air conditioning in my house! I understand some things do not cover but they tell you not to do anything until you speak to them. I've been at my parents house for a week with my pregnant wife due to their incompetence on fixing my unit and lack of good service. I hope there was a zero star rating because they deserve it!! DO NOT BUY YOUR WARRANTY WITH CHOICE!!!

The only issue was he did not call for the $60 payment. No other issues. Excellent. However vendor has not been paid as of today. Just want to get this resolved as the company says I owe 180 dollars for labor. Please get back to me.

A technician from Tiburcio's (Oscar) came tried to restart heater but it went out again. 2 days later he came back and said tank was leaking from inside that is why heater will not stay on. He thought the tank needed to be replaced. He will tell CHW and see what they will do. That was Wednesday July 1st but we have not heard from CHW as of today July 3rd. NOT HAPPY WITH COLD SHOWERS..

I am a senior citizen living on a limited income. All I ever get is rejection from CHW. I want them to know that I feel taken advantage of and have lost faith in you. Please refund the 2 1/2 years I have left on my policy so I can take care of the repairs myself.

Repair was done by Doc J's Heat & Air, LLC, Inv. 244, 918-921-4240, www.docjsheatandair.com. Excellent service in a timely manner! Very helpful and friendly. Would like to use them again when necessary. Will recommend them to friends as soon as possible.

The process of submitting, confirming and setting the appointment were all incredibly easy and the number one reason I love Choice. The only issue I have is the window for service was 11 am - 3 pm, which in its self is incredibly long and requires someone to take the entire afternoon off from work. However, my service did not arrive until after 5 pm and I was not informed throughout the day about any delay. This seems like a pretty easy fix.

You would not take my claim by phone, therefore, I was forced to submit my claim online. The next day, you sent an Email saying you were unable to locate a contractor, so I had to search for one myself. Got a contractor. Submitting the claim report online was difficult, and had to be attempted 4 times before it was successfully sent. Still awaiting claim response.

Setting up appointment was easy and professional. Was informed every step of the way what was going on and being done on my behalf. When technician arrived on time, he informed me what he was doing, why, and how long it would take to complete his task. Technician was professional.

When I bought the policy, I asked the salesperson if I could use a service company I used in the past. He said I could if they were bonded and insured. The company I used in the past was not on your list of providers and I was not able to use them. Luckily my husband was able to get the A/C working.

The agent handled my issue very quickly and efficiently. It took less than 10 minutes to handle everything. He was polite and professional. I would recommend Choice to my friends. I have used other companies and they were not as professional as Choice.

Knowledgeable customer service representative who offered extended monthly coverage for a reasonable cost. Also the deductible was more reasonable ($75.00) and competitive than my previous coverage ($100) per service call. Appliance coverage is identical and now have a personal representative I can contact if necessary.

Plumbing clog. Professional and knowledgeable. Hopefully it’s a solved problem now. Prompt and courteous. Explained the problems. Checked throughout the house and discussed with us every step of the way.

I've used Choice Warranty for over a year now and I'm happy with the service, they put the service you need out quickly to a vendor and should it not get picked up quickly you have the option to bring in your own vendor to make repairs and Choice Warranty will refund you, that's a great service solution.

Refrigerator was leaking. The tech that came out to repair was professional and did an excellent job. I have had to call Choice Home Warranty several times since moving less than a year ago and each time the company along with the tech has been excellent.

I called to have my sump pump looked at because it’s smoking. They called me back due to the wait time. And then they tell me it’s not covered and I’m sooo confused because I thought that was what I was paying extra for on my policy. So now what am I paying for?

Tasha was wonderful to work with. She knew the answer to all my questions. And she did not pressure me into anything. As a matter of fact, when I asked for an hour to talk to my wife about this she was more than happy to oblige.

So far Choice has responded quickly to our problems and the technicians are great. They know what the problem is and they take care of it right away. I hope it's the same for the air conditioning. We appreciate their timely manner.

Thanks you for the service. He was nice person. Well done. Thank you once again. I would like give him a five stars service. May God bless you. Be safe out there from Covid 19. Thanks you Choice. Good service.

The cost to repair is only about 120 dollars difference in a brand new stove.... I’ve been without my stove for 4 days before technician came out.. He arrived, did what was needed and said parts had to be ordered and one take maybe a week to get... so that’s 2 weeks with no oven!!!! Then once parts arrive then have to call to get someone else to do repairs since that technician isn’t available til July 21, 2020.... So that gonna be close to 3 weeks with no oven when the same stove I have is at Lowe’s for 560 brand new because of 4th July sale... I could have ordered the parts myself and had it fixed by now instead of having to wait all this time!!!! Why pay for a warranty when $120 cost difference stops you from having use of your oven for an extended time period????

Our Refrigeration unit was not working and he did a great job. He came at the time he said and was very nice and professional in his work. I would recommend him and your company to my friends and relatives. Choice has always being there for us. I would really recommend your company.

Raull was clear articulate and helpful. Better than better...the best yesterday. He gave suggestions and clarified claim approval. While finding vendors is difficult, we have some options. We have a technician, and awaiting parts. The holiday and the heat mack satisfaction fickle, but Raull offers hope.

The Air conditioning Technician was on time and tried to fit us in earlier in his schedule. However that wasn’t possible but he tried. He was very competent and quickly analyzed the issue with our air conditioning system. I would use him again.

They finally chose a decent repair company so guy was able to repair same visit past repair have been with a company out of town and always take minimum two weeks so it was nice to see a Sears repairman show up.

Washer. Technician was polite, very thorough and competent. He diagnosed problem and repaired it in a timely manner! His explanation of the problem was direct and to the point. He examined the appliance before beginning and made note of any damage incurred beforehand. Receipt was generated before departure.

Waited over an hour to speak with someone but no answer. I would appreciate a call back to discuss my issue. I need an explanation concerning an email received from your office. It states that you can’t provide service and I must pay for service myself. How does reimbursement work?

I have been a loyal customer with Home Choice Warranty for over 5 years now and I am always almost disappointed when I submit a claim. It just hardly gets handled correctly and the customer service reps are hardly compassionate and never empathize with my concerns or try to resolve them. I am actually considering switch to a company that actually cares about their loyal customers. The last claim I had for my AC Thermostat was not resolved at first visit and even though my current thermostat needed replacement they did not want to cover the same grade and only agreed to cover a lower grade which would put my rental home at risk of a damaged AC in the future due to no programming abilities. This is not acceptable. A warranty should replace with at least equal or lesser value not lesser value. Thanks for reading and I hope someone does listen and my opinion does matter!

Christian showed up during the projected window. Determined the unit could not be repaired. He installed a new one within a hour. Works great and work area was left clean. Very nice. CHW approved the replacement of the GD within 15 minutes.

I had Jems ** did my policy. He offered me several way to do the policy. He was very professional in handling my request. Thanks, Jems. I am now covered by Choice Warranties and hopefully, I have a good cover.

The problem with the microwave was that it was tripping the breaker every time it was turned on. The technician was very knowledgeable and resolved the problems in minutes changing a couple of switches, end of problem. I would recommend Choice Home Warranty to offset any money expenditures in hundreds thousands of dollars.

The Vendor was responsive; very helpful. The part had to be ordered because the air conditioner was under warranty. The vendor ordered the part. It was installed as promised. The technician was professional and appeared to be knowledgeable. All appointments were met to my satisfaction.

Garbage disposal. Leaking from under the unit. Unit was replaced. C Force is always amazing in his response to issues from CHW. Very happy this item was replaced and not compensated for a portion of the value. I am happy that CHW has good repair personnel.

Dishwasher. Technician was very knowledgeable and recognized the problem in a timely manner. He left the work area clean. He showed up on time. If we have any problems in the future we would like for him to come back. Thanks.

I was surprised when talking to Leo, he was very friendly and it was easy understanding the policies as he explained them. I was thinking about purchasing a one year policy and ending up purchasing a three-year policy. It was a pleasure working with Leo on setting things up!

Such great friendly service. Brett expedited my request very efficiently. I would truly recommend him to others in the future. He answered all my questions and concerns and even gave some recommendations. I would like to work with Bret for the homes and my future homes. Thank you for having such a quality team member.

Didn't take long for him to diagnose the problem. He fixed the problem asap. I am sooo happy it's fixed. I would recommend this Tech to any and everyone. I appreciate his early arrival. The tech got right to work.

Akram was friendly and thorough. He explained what was wrong with my AC unit & reviewed the cost structure as well as options. Overall, he was outstanding and very professional on my visit. Next time I have any AC or heater needs, I will certainly go back to him.

I am grateful to have spoken with an agent from Choice Home Warranty. She provided me with options that will be beneficial for my home repairs as well as promotional offers. She assisted me in reducing my anxiety and frustrations that I was feeling with my existing home warranty. This lead me to the cancellation of my existing home warranty and applying for Choice Home Warranty.

We moved into our new house the end of May, then a week later our air conditioning unit went out the first week of June. We thought having the home warranty was a good idea, until we actually had to try to use it. Our a/c went out on a Friday, so when I was finally able to make contact, they wouldn't schedule anyone to come out until Monday, but I was able to reach the technician and he came out Saturday to check the system. He recommended a complete replacement.

I felt like your customer service person was talking down to me. I’m thinking about cancelling already. Asked if I talked with my husband. I said, "Why do I have to do that?" He said, "Back in May that’s what you told us. Is he here?" I said no. He said, "Then you can’t decide?" I said, "Yes, I called him on the phone." Then he said the monthly rate was for people who could not afford the yearly rate. I said, "I’m paying monthly until I decide if I like my service!'

When I called to place the claim the representative was very polite and courteous. He help me and set up the claim and provided all the information needed. I received text message and calls advising the status of the claim. The technician that came to evaluate the problem was very courteous and knowledgeable. Explained needed to order the part to be replaced and once received (in about 7 days) I will be called to schedule the installation date. VERY SATISFIED WITH THE SERVICE!.

Pump repair for pool. Called and within hours was given name of company and technician that would be checking out the pump. Technician arrived as scheduled, great communication prior to arrival, discussed issue, made repair and gave me card to contact if further issues post work. I am pleased with service, quality of technician and the promptness.

Air condition unit. Dear Sirs I have been waiting to get my unit fixed. This problem occurred on June 14 2020. It is very hot here in Tx as you know. This is my rental. There are children in the unit. I might say 1 child I have already spent my whole rent check and still the problem is with me. According our contract it says fix or replace. Please expedite this. I have my rights according to the contract. Thank you Martha **.

A legitimate claim was filed with CHW on 6/25/20. CHW's authorized technician inspected/analyzed the air conditioner and provided an estimate. CHW denied the claim stating compressor failure NOT due to "normal wear..." A failed compressor on a 16 YEAR OLD A/c unit IS NORMAL WEAR AND TEAR!!! This is an outright bogus attempt by CHW to NOT PAY A LEGITIMATE claim.

I have had nothing but problems with these guys. Our AC went out on 6/9/20 and I submitted a claim same day. They approved repair on 6/10/20 yet is still not fixed. Today is 7/2/20 or 22 days later and still not AC. We live in Texas and the temps are over 90 degrees every day. The process is that they (of course) hire a service AC repair company, but then Choice must issue a PO for the materials needed. Choice has misordered the materials twice. Still no AC. I have spoken to them half a dozen times and the AC service company a dozen times.... This is NOT the AC service company issue, but directly a Choice Warranty issue. Do NOT use these guys but that is just my way of expecting good service for what we pay for. Join the party and sign up or RUN.... Choice is just that.... YOUR choice until the sign up.

Steve's Monster Plumbing. Steve did an excellent job repairing the water heater. He was professional, friendly, on time and knowledge. Steve explained the process and next steps very succinctly. It was a great experience! I would recommend Steve for future jobs and to other persons who need work done.

The Tech made their window 11PM to 3 PM... But I'm a senior. Being without AC in this town is very huuumm. Three days without AC in AZ. Can you folks prioritize Seniors needing AC repairs in the future? Can you do something?. Chester E

The first contractor sent out - A Snap Plumbing - was horrible. They didn't seem to know what they were doing, one of the employees wandered around my garage with a cigarette hanging out of his mouth the whole time, didn't have the part, took the expansion tank with them, said they'd be back the next day and I never heard from them again. My water heater was unpIugged, the panels removed from the front of the unit to dry out - they told me it was a miracle my house didn't catch fire since everything was wet from the spewing leak from the expansion tank, and I couldn't get in touch with them to come put it all back together.

Dishwasher not working. Very frustrating process so far. First technician came five days after initiating claim. His report was not accepted and we had to wait over a week for the second technician to diagnose the same issues with our dishwasher. Now a part has been ordered and we will wait at least another week for it to arrive and schedule an installation. Too long to be out of a major appliance. Customer service did not understand the issues and I could not easily communicate with them.

Choice Home Warranty was great at setting up an appointment for a technician to come out to look at my washer/dryer. They offered to refund me in lieu of repairs so that I could use to funds towards a new washer/dryer.

I understand that the coronavirus has put most things on the back burner but after 2 days waiting for a service person to call me I’m a little upset. The weather here is in the mid 90s and I really would like to get my air conditioner fixed.

Repair Air Conditioning Fan. I was very pleased with the service. I am very pleased that I have Choice Home Warranty. The technician did a very good job. I am glad I called for the appointment. I do not know what else to say.

I already left a rating on Alex in another survey. Like I mentioned before, Alex was top notch and very professional. He didn't mess around. He came in, did what he had to do and completed in a timely fashion. He was so humble and friendly too. JB Services is blessed to have a professional like Alex representing their company.

Reuben was early to his appointment which worked very well for us. He was competent, helpful, friendly and everything we could ask for when having a repair. We were back cooling by mid-day. Should I have problems in the future, please send Cortinas & Sons.

In Comparison to our previous Home Warranty Company, Choice Home Warranty has proven to be far more competent and on the Job, Issac from Sears Home Services, and Tyler from The Log Doctor were absolutely delightful, and a pleasure to have in our Home. Both young Men worked way past their normal Time, to honor the Appointments made. They were very professional, polite, knowledgeable, and provided great Customer Service. This was our first Claim Experience with Choice Home Warranty, and so far, it is Money well spent!

I haven't had the service done yet. Because I have to wait 4 to 5 days for a appointment. Not happy to tell you the truth. THIS SEEMS TO BE THE NORMAL. I think I have said all that needs to be said, don't you.

Have had Choice HW for years and have been happy with the service. I sold my home and cancelled because I hadn't found a new one yet. When I found another home, I choose Choice again to cover my home. Just wish I'd have simply waited to cancel old policy so I could've transferred to new home bc my rate went up with new warranty. :(

The techs from MJS Plumbing were first of all gentlemen and very knowledgeable in what they did. There was a problem with the new faucet but they solved it and all is done to my satisfaction. I would indeed recommend these men and their company!

I had a leaking pipe. Even though it took 2 weeks to fix it (due to Covid probably) I am happy with the service with Choice Home Warranty. I will recommend to anybody. But I had problems previously but solved later. Thanks.

The tech was experienced and thorough. He arrived on time and diagnosed the issue quickly. He ran a full diagnostic test on the dryer and was able to determine that the washer needed to be replaced. We look forward to having him out again.

Professional Appliances are wonderful. They are timely, professional, friendly and accurate in assessing the problem. I would recommend them to anyone. This time CHW did a great job getting the technician to our home in a timely fashion. The last time was an emergency and my claim was not treated in an emergent manner.

I was able to resolve the problem without a technician. But the response to my initial claim was prompt and professional. Thank you for your assistance with this matter. I do wish the coverage would cover more of the entire garage door system.

You have authorized my a/c unit to be replaced. However, you have left me without air for a week, and I have no idea (nor do you) as to when this is going to happen. We are now going into 4th of July weekend, so I don’t think I’ll be getting a tech soon! I told your company ANCHORED A/C could have a duplicate unit installed this Friday for $4,400. That is something you are not willing to do. I purchased a 6 year contract on 2 homes and now that I’ve had something serious happen And it is taking this long for your company to actually take the action they said they need to take; it is ridiculous. It is 100 degrees outside every day. I think I’ve made a mistake. I’ve even referred people already. Very disappointing.

Despite the fact of the awkward location with which to access the pipe, the technician was able to fix the leak without any major damage. He did this by using something called a shark fitting. This enabled him to replace the damaged pipe with using a soldering torch, which would have been a fire hazard.

Everything went great. Barnett Plumbing was very professional!! Choice respond back to the contractor in a timely matter. He didn't have to leave my home before someone confirmed him to complete the job. Thank you Choice for your service. I will recommend you guys to my friends.

Genivs changed the capacitor. The motor was making noise and went out. I put another call in. Haven’t heard back from Choice. I had a bad experience with the last company Industrial Services LLC. He never returned and charged for extra services that was never done. Asked for a return call from a supervisor and was never called to discuss the situation. That was not good for myself or choice warranty.