Choice Home Warranty Reviews

I went online 8-2 which was a Sunday night and submitted a request for service. Received an email a technician would be at our home between 11 and 3 on 8-3. The technician didn’t get there until 5 but we were ok with that due to the fact from the time I submitted the requested until the repair was made it was less than 24 hours. So thankful I have Choice.

My claim was handled quickly and promptly by the service technician. I called late on a Sunday and the issue was taken care of by noon on Monday. Technician was friendly and quickly found the problem. So happy with the service.

To whom it may concern I am very disappointed in the service that I have received thus far from CHW. This recent claim has been open for too long. No one has called nor arrived on the scheduled appointed days. I have referred my mother to CHW but now she is having second thoughts about your service. Please contact regarding my recent claim. Thank you.

My appliance was more expensive than the amount given. I will be canceling my plan. The adjuster would not return calls and customer service was no help. I will begin looking for a new company as soon as possible. I would NEVER refer anyone to your company!!!

I'm totally disappointed in the service and coverage provided by CHW. Once again, having to come out of pocket for replacing my appliance. Last year, loss 2 A.C. units, and no coverage from CHW again. Informed that replacement would fall on me. I've noticed a trend, that CHW goes through great length to find reasons to decline coverage. Again, totally dissatisfied with service. Please have a representative from your Corporate office contact me directly at **.

The tech was very polite, respectful, knowledgeable and provided valuable info how to better use my NEST thermostat. I commend and thank Choice for using this vendor, especially after previously using a different home warranty, your company is a breath of fresh air.

Technician was very professional. Fixed problem and explained what he was doing and why. Kept out safety in mind by wearing mask the whole time. Customer service was very polite and helpful and started working on our claim immediately. Only one issue had gave different phone number for contact and was not forwarded to technician.

It took a while to find a technician to repair my laundry room light fixture due to Covid 19. But it ended up being worth the wait. The technician was courteous and repaired the light in a expeditious manner. I would request the company and technician again.

In the past, our air conditioning has broken several times. Whenever we submitted a claim, they always responded quickly and were extremely helpful, saving us a lot of time. We are very happy with their services and would recommend them to anyone. Thank you so much!

I filed a claim online and they were there the next day. They immediately saw that the old disposal was gone so they put a new one in. I just filed a claim for my air conditioner, which was working today, but suddenly quit.

They send technician and fix unit without any warning. Once technician submit claim to them. They wanted me to pay their technician. What kind of business is this? Do I really have to pay that technician now? Why there is no choice to choose my own technician. What is the point to pay monthly premium to CHOICE HOME WARRANTY?

All my interactions were positive once Todd ** contacted me via email. He answered all my questions and patiently went through forgotten phone calls on my part. The contract process was simple, the price is excellent and look forward to top-rated support.

I have Choice Home Warranty for at least 3 years. Recently made a claim thru online and the process was smooth. It was taken care of within a reasonable time and I am satisfied with the way work was done. Quality of work is good.

Good company. High rating. My order is not done. Waiting to finish the job but we didn’t have problem for the respond of company. I would recommend this company to all my friends and relatives. The price are real good.

Jason’s query about possibility of having someone over the age of 50 living in the house afforded us the Senior Plan. I really appreciate his gentle asking and kindness in setting us up with the right plan. I again had to call him back because our new one year old home has two A/C’s and two furnaces. Both covered at no extra cost! Wonderful news!

I purchased a home warranty from Choice Home Warranty, and the Air Conditioner went out during the middle of the summer. It 3-4 weeks to get a technician to come out to tell us yes it is broken. The Tech did not report his findings back to Choice Home Warranty and "he want out of town and could not be reached". We had to have another tech come out to tell us it is broken. Both techs had to be paid out pocket. Choice Home Warranty "TOTAL PACKAGE" did not cover the repairs for the AIR CONDITIONER. I had to have another company come and replace the unit.

Our a/c stopped cooling. We call Choice and within one day had it fixed, on time and fixed in less than one hour. Very happy, I would recommend Choice and Discount Air, getting the job done is the key and Choice always comes thru.

Technician called when he was on his way and arrived on time. He was professional and knowledgeable of the appliance he repaired. He cleaned up after himself and I am very happy with the results. He tested the oven to make sure it worked and answered all my questions.

It was a simple and easy process to begin a home warranty with Choice Home Warranty and I was very pleased with the amount of money I'm saving for coverage. Although the maximum coverage on some of the appliances/equipment is more limited than my previous policy with a different company, I feel very comfortable that the amount of coverage is adequate... especially since I am saving significantly on the annual cost for the policy. I look forward to working with Choice Home Warranty!

The technician came to repair my washing machine. He appeared to be very inexperienced. He was on the phone with someone telling him what to do. He placed a wire piece to unclog the bleach container without success. The bleach container is still clogged and remains filled with water. I will call to have this problem resolved.

The technicians were not the problem. It was Choice customer service that was wretched and terrible. It took OVER five weeks to fix my AC. It took that long because some person mispelled my email address. Looking back over my closing documents my name and email address was spelled correctly on every document. Why they didn't call or follow up at all is beyond me. This also caused further damage to my walls while the AC was constantly thawing and dripping all over the drywall. Then, I had to pay another $65 deductible because the problem wasn't fixed and water was running all over the garage. I have had to call Choice several times, they don't call back and are hard to get to. Worst service I have seen in a long time.

The technician quickly determined the problem that caused the leak. He had the correct parts on the truck, and quickly replaced them. He wore shoe covers, a mask to protect us & himself against Covid, and left no mess in his wake.

The technician that came out was very professional and the job completed in a timely manner. We had a leaking pipe that is connected to the garbage disposal and also a leaking faucet. The tech made sure everything worked before he left and he recommended a good replacement for the faucet that I am very pleased with.

Very long lines on hold, been automatically hung up on twice. When asked to leave my number got a call back. It is says Potential Fraud, I'm starting to believe it. I have not spoken to anyone since I paid.

I am very please with Choice!!!! They replaced my clothes Dryer After it could not be fixed and I would recommend this company To anyone. They was on time. I really appreciate all they have done!! Thanks again Choice!! I will stay with this company for life!!

Technician arrived and promptly reviewed AC unit and tested all items. Gave me a full review of issues and made sure that we understood everything before leaving. Technician provided basic information on all equipment needing repairs and timeliness for decisions.

Our air conditioner went out and within 2 days Choice Home Warranty had a service tech come out to determine the problem. The compressor was dead and within 2 hrs we had approval for the repair. Only downside is they don't cover the cost of refilling the coolant nor the piston upgrade required for the new coolant. Choice is also not able to give us an ETA on when the repair will be completed. So far we've been 1 week without AC.

Faucet will not turn off all the way and continues to drip. Last time the faucet turned off all the way was approximately Friday 7/31/2020. Called CHW on 8/03/2020 to report the problem. Do not use this bathroom very often. Therefore I didn't notice the leak immediately.

Updated on 08/03/2020: It's been 4, going on 5 days since we've had air and I have 2 small children in the home. Choice Home Warranty is the worst I've ever experienced and would never recommend them to anyone! They have tried everything to not fix our A/C and they never have answers. I was promised to have a technician out today and they emailed me at the final hour stating they needed my Home inspection, then said it would be another 24 hours before they would let me know anything. Remind you, I have 2 small children who's been in 100 degree heat for almost 5 days. I'm looking for a new warranty service right now as I type. I'm so angry.

I have called every day for two weeks, and am promised every single time that I will get a phone call and/or email about when my AC will be fixed. No response. I have provided everything I have been asked and I still get no response from your company. I am a dissatisfied customer.

Gentleman was great. Explained problem, didn't know the repair we had previously had done was not right which doesn't help our situation cost wise and could have been something else that he replaced.. We will have to rethink our situation on Choice Warranty if we want to keep this plan.

The gentlemen who took my claim was friendly and efficient. However, I have not received the service as of yet and was told it could be 24 hours before a repairman would contact me. Therefore, I can't say how the service/repair was. The value is good and fair.

I recently had my air conditioner quit working twice in one month. I entered in the claim each time online and a ticket was generated immediately. The technicians that came out were very helpful and friendly. The 2nd company that I worked with did everything possible to get me someone as soon as possible.

This is my personal experience so it's not up for debate. So don't send your lawyers or whomever. This company did not live up to their contract. I canceled a contract with a previous company. I was given all of these promises and I needed service for plumbing and 41 hours later nothing sorry about the talk text. However I was told that I could pay out of pocket and be reimbursed in 30 days which it makes no sense because I am paying for a service. What if I didn't have $500 to pay Pronto Plumbing or Roto-Rooter simply because this company doesn't deal with these other larger companies and deal with in network companies only so while they're looking for other in network companies that they may contract with. We the the consumer are stuck with figuring out what else can we do and to come up with monies that should not have been an issue since we did sign up with a company who guaranteed services.

I received way too many phone calls after I simply inquired about this company. I was planning to sign up when I got my paycheck but I kept getting calls sometimes three times per day! I work in a physician office and it was very disturbing to my practice to have all of those phone calls when I may have an important call that could be missed.

I opened a service request for my AC and it was accepted and completed on the same day with perfection. The technician was very knowledgeable, helpful and courteous. I am very happy with the service and recommend my friends and family.

We called customer service at 10pm and they sent Alex Who came the next day to check our AC, quick to identify the issue and solve it. We are satisfied with the service as well as the turnaround time. Thank you!

This was the second time they went to fix the AC with the same issue. The diagnose the technician gave me this time was that the company that went before had put in the part the wrong way. I have that in writing. Why can’t the company send certified technicians to the jobs? It cost me $45.00 to fix a “technician's“ mistake. Very upset for this. Can you please investigate and follow up with me? I should be reimbursed for my services this time!!

I really like how you handle claims right away and have good companies. They let me know immediately when they will come by. I have referred you to others. I used to have another warranty and they were terrible. Choice has been great. It gives me peace of mind.

I really appreciate the gal that took my call. I had put my claim through online but got a note to call in. During the call we were disconnected yet she was able to complete the claim and schedule the appointment for the repair. Maybe that doesn't seem like much, but it is. Most would just discard the call and wait for the client to call back in again. Thanks so much for being efficient!

The technician called to see if he could come 2 days early. He was prompt And courteous. He went over what he was checking and the outcome. Very nice gentleman. He explained what it could have possibly been wrong when the unit acted up and what to do if if did it again.

The technician was excellent, but calling to get serviced with Choice Home Warranty #** Is like pulling teeth because you have so many elements to do before approval before work is done. Got to be a simpler process. I’m just not satisfied at the business level of CHW.

I am very pleased with the agent working hard with us to give us the best deal possible for veterans. I really appreciate it. I would recommend this company to anyone with a home, I love the customer service. It makes me feel very secure with the safety of my things in my home. I am covered.

Excellent service and customer satisfaction. Good price for product. I have had this warranty package for a few years and I am compl3 satisfied. The customer service representative was attentive to my needs, she answered my questions and got me the first available appointment. I would recommend this product to family and friends.

The company was very professional and kept me informed about what was going on with my claim. The person they sent out was very good and respectful. He did the work in a timely manner. I would recommend Choice Home Warranty to anyone.

Dwayne **, Watt-Up Electric LLC was wonderful. Quick response, accurate repair, very personable, extremely helpful. Highly recommended, went way beyond the duty and helped regain electric power to many rooms in the house. Will not hesitate to have repairs done again if and whenever necessary!!!

Very quick response to call. Extremely polite. Dispatch of tech was quick. Techs were knowledgeable and thorough. Overall it was a quick and easy process from start to finish. I had not heard of your company before but decided to try you since you were included as perk for my companies employees. Glad I did.

All my toilet are overflowing. Tub and shower backup from water from the washer. Water running out storage room from the washer onto the car porch. Kitchen sink water running on the floor. When the washer on everything starts to bubbling up from every outlet.

This is the worst warranty company I have ever dealt with. They don’t cover anything. They claim my A/C repair wasn’t covered yet their terms and conditions state nothing about my specific issue not being covered. You can appeal to a case manager but they never call you back. I have left over 5 voice mail messages to my case manager. I have yet to speak to her after close to 4 weeks. My coverage ends on September. I have already purchased a new warranty with another company that starts covering me in September..

Terry showed up on time as scheduled. Nice guy. Went to work and had it done close to 30-45 minutes. AC is working again. Thank you, thank you, thank you. Salad AC great job, well done!

I sent Choice an e-mail about my washer @ about 2:15 on a Sunday. I didn't expect a response until Monday or Tuesday. I got an e-mail back about 4pm that same day that had set me up with a Technician.

The tech came out, and repaired the unit, but I have been out of town for the last week and was not there when they showed up, but the unit is not repaired. Had a friend go by the house and the air is still not working. Spoke with tech. He said to place a new call.

The tech was very friendly and efficient; found out the problem was a broken door flap and was ordering the part. Will return as soon as part is received. Due to Covid 19, the tech was from Sevierville which is at least 1 1/2 hours away and he was even earlier than originally scheduled which was very good.

I am a new customer who had the pleasure of speaking to Torrell, sales representative employed by Choice Warranty. He was patient, knowledgeable, interested and kind. Kudos to Mr. Torrell for his outstanding customer service. It convinced me to try this company. It is my third attempt to find a company that does not scam its customers by invoking small print while charging astronomical fees, service charges and inappropriate analysis of problems.

The seller provided false information. The seller stated service is provided the same day the service call is made. The seller was Cynthia. The contract states service is provided in up to 4 days after the service call and after a date is agreed by the customer and the service provider.

Had some bad outlets service repair person was courteous and professional and helpful gave us some information on how these things occur and gave us great advice on how to prevent same problem in the future. He also did a walkthrough on some other items we needed to do.

I believe CHW is committed to quality repairs and working with the customer. This is the second time I have had the dryer repaired. The technician was thorough and did a great job explaining the problem and the repair. I would recommend him and use him again.

I have been trying to get someone out here for last 2 months only to tell me it was denied. Now I have to fill out an appeal and playing phone tag with case manager seems like a never ending battle. Still waiting for a return call.

Service representative arrived "early" and was thorough, knowledgeable and friendly. He quickly identified the problem, changed out the damaged part, checked the rest of the surrounding electrical items. It was tested, worked fine. Great experience and I would use this company again.

My pool heater didn't work properly. I called CHW. They sent a reputable contractor to my house. He was here the same day so very impressed. He diagnosed a bad electronic board. CHW responded that it was not covered. I found that very perplexing as it was fixed, I think, 2-3 years ago so it was covered then. I am perplexed if it were covered then why isn't it covered now. I will call Monday and ask for a better explanation. CHW has been good in the past but sometime I question their reasons for not fixing something that I had thought was covered. Thank you and again for the most part enjoy CHW but again perplexed it seems that when on TV they say their appliance are covered as soon as I turn in a claim they find a way to say 'O, sorry that's not covered'. I appreciate your reaction.

My A/C unit stopped working. Called Choice Home Warranty who I paid in full for 3 years of service. After 12 days, 2 different service companies, 2 different diagnoses, and about 25 phone calls they denied my claim due to “not normal wear and tear”. I clean the coil on my unit every other month, change the return air filter every month. Beyond that everything else is normal wear and tear because as a homeowner that’s all I can do to keep the system in proper working order. I Don’t overwork the unit keeping my house at 72-73 degrees in the Texas summer. So now 12 days later I am paying out of pocket for services that I wish I had just paid for in the first place.

Choice is very difficult to contact. Info provided to me was late. Very disappointed. I expected a much more professional contact. I tried to call Choice today three times and phone call was never answered. Since you reject my submission it is obvious you don't want to receive an unsatisfactory response.

This was my first experience with using my home warranty. I have to honestly say that it wasn't a good experience. I had to call a couple of times because I received incorrect information concerning the arrival day and time for the repairman to come to my house.

When we contacted Choice Warranty, the representative immediately assigned a technician to make our repair. Once the technician came out, he was prompt, courteous, and professional. He assessed the situation, asked us pertinent questions, and got to work. Since it could not be repaired, it was immediately replaced! Couldn't ask for better service!

Contractor came Mon morning mask & gloves. Immediately went to Frig started working (awesome) ask me to get down in the Frig and see if I can locate the tube. I said ok then I find myself bending down on knees helping him. I said wait I’m doing a lot here no response from contractor. He realize he didn’t have the part. Told me he will call later if I’m the neighborhood or I’ll be back In The morning. Next day no call. I call Choice. Spoke to an quintessential clerk that reassured me the contractor will call and take care of the problem. Contractor call and rescheduled for Wed morning. He came took him 5min just not the professional full service Choice offered us when we purchased our home and yes people make mistakes. It what they do after that counts. APOLOGIES.

Donald was on-time. He was prepared with the needed tools. He assessed the issue and corrected it in a timely manner. He was a breathe of fresh air with his friendly personality and the knowledge he demonstrated. Donald is a valued technician!

Leo from Agevac heating and cooling was very helpful, exceptionally professional and knew what he was doing and got the job done. Thank you for keeping my kids alive from this heat even though we had to wait 3 days and suffer.

I noticed my Fridge was malfunctioning quickly even though it was only 2.5 heads old! After quite some time I finally made the call and called CHW. I got a rep (S.**) that provided me with a direct email and phone to contact should I have any problems. He told me exactly what to expect before transferring me. I was able to quickly start my claim. They immediately followed up via email.

Steven did a great job with the garbage disposal. He was professional, detailed and very accurate. He was respectful, explained what he was doing and replaced it in a timely manner. I was very satisfied. I would do it again. Thank you Choice Home warranty.

The representative from Walker was professional and seemed knowledgeable. My complaint with them and you was we had an appointment for 07/30 between 3:00pm and 8:00pm and no one shows or calls. I get a reschedule from Choice on Friday morning with a new time for 07/31. No explanation, apologies, nothing. Unacceptable first experience.

A/C is not working. Call at customer service got a quick response but the appointment with technician was very late. Monday he will come and submitted the report and then we will get the A/C back running hopefully. The customer service was very professional.

She was very sweet. She was very patient. I appreciated her assistance. I was happy she is sending a technician. I do not like the 24 hour response then you have to make an appointment from there. It is hot.

Technician came very promptly. He checked the hot water heater and told my husband his findings. He said he would turn his report in when he got back to the office. He said we would hear from the warranty company quickly. He was very polite and skilled in plumbing.

Your salesperson was very nice and knowledgeable. He gave me a great deal for the policy. Have not used policy yet, of course. I hope it works as he said it does. Hope I don't need it but good to have it just in case.

I feel Choice warranty should of review my initial claim and advised it would not be approved because it was outside faucets. So $65 service and $250 to fix faucet issues. Very disappointed that customer service didn’t review issue before assigning technician. I have no issues with plumbing company assigned to claim.

Our opinion of Choice went from GREAT to BAD. Been trying to have our A/C repaired for 2 weeks, here in Texas in July, August today. The tech did not repair it and has set multiple appointments and stood us up repeatedly. All Choice does is call that company again, telling them they approved the repairs and to come. They make an appointment with us, then no-show. Meanwhile, our A/C is still going off & on repeatedly, only it has increased in frequency and quantity. We feel abandoned and that Choice should be doing more.

I have been very pleased since getting Choice Home Warranty!! They are quick to send out someone to take care of my issue and the small fee is well worth the peace of mind!! Filing a claim is so easy and effortless. Highly recommend them!!

When the AC is running, there is water on floor in closet, bedroom and hall. Mr. ** was assigned to the claim and he referred the problem to an AC technician. He was here promptly, worked to find the problem and did all he could. I know my problem will get solved with an AC technician. Thank you for taking care of my problem.

New claim request 7 hours ago and nobody has answered my call and we can't speak to a live person. This is ridiculous. No contractor has reached out yet and I have water leaking from my ceiling someone needs to reach out.

The customer service man that answered the phone was Very Nice. Got the information in a timely manner. Thank You. I would recommend Choice Home warranty. I have already received a confirmation that someone is working on getting someone to check the problem out.

I filed the above referenced claim only to be contacted by your office stating that due to COVID-19 that I needed to hire my own contractor to take care of the job and then file for reimbursement. At your advice, I did so. The electrician came in and fixed the problem which was a switch that had shorted out causing the other switches on the same circuit to not work. He repaired and replaced all light switches but the problem was in the main switch. When he filled out your required documentation, he had no idea what caused it and I suggested possibly it was from a power surge due to a storm we had had and maybe it had been a lightning strike? That’s what he put down because that’s what I suggested.

Was greeted by a friendly agent and the claim was handled right away. He explained that I could expect to hear from a service person within 24 hours. My wife will be happy to get our dryer repaired in such a short period of time. Was very pleased the way our issue was handled.

Tech was great. Asked we check indoor temp in 24 hours and call his service to report. We did check. Temp set at thermostat held. Although we had to wait a long time, the service company who finally responded was great.

The old water heater was covered by manufacturer warranty so you provided the technician to diagnose and install new heater. On Friday 7/31 the new tank was installed but!! It leaks not all piping from the old heater was hooked up. Electrical conduit was not reattached to wall and electric wiring is exposed pop off. PVC was not installed and I made two trips for supplies connectors and elbows. This morning the pan under heater had water in it thus a soldered joint is leaking. To say the least I am not happy. The tech did not even clean up his mess plus a bag of his trash was placed in the garage. He is suppose to come back and finish but I wish someone else could come as I lack confidence in his workmanship.

I was pleased with the service from the technician for my air conditioner once he was able to get to me. It took 2 1/2 days of miserable heat & humidity but thankfully, he was able to find & fix the problem.

Technician showed up early and was able to repair and check system in a timely manner. Very impressed. He reviewed our total system and gave us helpful advice on how to make preventive maintenance on our total system. Highly recommend this contractor.

My experience was good except it was not easy to reach technician at the phone # that was provided. I had to call customer service to contact technician to reschedule appointment. This was my 1st time using warranty so overall I was happy with the service.

Fixed toilet flushing. Had to reschedule due to volume of work and he was not able to meet the appointment window. Mr. ** was courteous and considerate about our time. The actual repair did not take very long and the service provider was polite and respectful.

You have very comprehensive coverage at an affordable price. My home had a home warranty when I bought it that expired and I decided to see what others were out there instead of renewing it and I'm glad did. You cover more than the other warranty. The sales person was knowledgeable and got everything done so quickly I kept thinking there was something else I had to do. He was curious and thorough as well.

Nick did so much to get this a/c unit to work. He was flexible, knowledgeable, professional and personable. Among other things, the unit needed freon and to be cleaned. Nicki also encountered a live bee's nest. Thank you very much for sending Nick to our home.

AC not cooling, technicians came on time need to replace indoor unit. Total uncovered items cost $400. I guess it is fair. Excellent customer service and Technicians. Yes I would recommend Choice Home Warranty to friends and family. Thank you.

United Drain and Water did an excellent job repairing my water leak. Called to let me know they were on their way. Arrived on time and Nathan let me know what the issue was and what it would take to repair it. Did the job in a timely manner and made sure there were not any issues with the repair before he left.

The technician was here as promised. It will be over 90 degrees here today and his repairs were very timely. His visit on Saturday was much appreciated. He did a great job and spent time to see that our AC was working properly.

He looked at the air conditioner and ordered a part, he was very nice. He was on time, he said he would get back with me when he had the part, So far so good, when he gets the part and fixes the AC I will know more,

Scott did an excellent job. He was on time and was very thorough in completing the installation. I would be asking for his company to do the work, the next time I need any plumbing work done in my home. I am certainly happy that I chose this warranty.

We could hear water running. It was a pipe running from the shower and water was going everywhere. The only way we could see it was from under the house where the burst was. We had to cut off water until someone came to fix it. I called CHW service department & filed a claim. First action plumbing made sure damage was covered before repairing. I paid the $65 service fee.

We were noticing water coming through the floor where the air unit is in our home. We filed a claim at 11pm. We received a call the next 2 days. Choice. Sent KPS construction to our home for the service call. They were super professional. Showed me exactly what was causing the issue. They fixed the problem and were on their way. KPS and Choice were awesome to work with!

Experience with Central Heating was excellent. The gentlemen that fixed the air conditioner were polite, knew what they were doing and were more than willing to answer any questions that we had. Would recommend them to anyone!!

Blocked drain July 31. Toilets not flushing. 1st vendor you gave set appointment for August 6! Had to call you back and convince your rep I needed it that day and find me a vendor as Naples has a lot of those services. Got a call back from Gator Drain and were here within 1 hour. Great and courteous service. You should have reps be more of a problem solver like the second rep rather than just have some random call for a service company. 3 stars is for my experience with making the claim. 5 stars for Gator Drain and the second rep. First time I used the Home Warranty.

Getting a technician out to our house took 5 days, which was made living without AC in 90+ degree weather unpleasant. The Warranty did not cover 100% of the costs, but only 80% which was very disappointing for normal wear and tear.

They claimed to have contracts with vendors in my area but they were never able to find someone for any service call I made. I had to call someone myself to come and fix every problem. They refused to confirm that they had contracts with any local vendors when I called to question why they could never help me. Don’t waste your money.

Associates did a very nice job and very professional. They arrived as stated in within the time slot. They removed the old opener and left my garage very neat. They were concerned with my needs and kept me informed what they would be doing. Overall a great job. I'm a very satisfied customer.

Technician was excellent. Timely. Professional, hard working, and polite. Got the job done. His name is Ray. I would certainly recommend his work as the job required excellent skills and understanding. This was a plumbing leak located in an area difficult to reach. Ray made it happen as if there was no problem.

If I send something in that you guys do not deem repairable because it is not covered. Then why did you send someone out? I explained what was wrong but you still did and it cost me $65 bucks for nothing.

They were prompt! And also practicing social distances! Explain everything that I need To do to keep air running correctly. They also were very, very professional. Ask if I changed air filter. Also explain why the unit was not cooling. Due with that I was very much Pleased with the outcome.

Customer service took my information and dispatched a company that could address my problem. The Technician was knowledgeable, friendly and gave me recommendations to better protect my home and air unit. Plus, he fixed my AC in no time. Only wish they would use a local company to address my concerns.

The only problem that I have is that you have to wait so long for a service call to be complete. When I requested my latest service call I have to wait two weeks, August 9, before my appliance can be fixed. I wish you would work on getting contractors who can come out within a day or two of your service request.

Great customer service, great value, prompt respond. They set up technician to come out quicker and on time. Get too many phone calls and e-mail about the time and the date the technician will be there and they use the best company.

We really liked Husain, our technician who repaired our refrigerator. It was leaking water, and he explained that our ice maker line was clogged. He completed his work quickly and suggested ways to improve the efficiency of the refrigerator. If we have a problem in the future, we would be very happy if he were our technician again!

Apparently Choice doesn’t cover coil cleaning. $550 for the cleaning out of my pocket and refrigerant and $65 service fee out of my pocket. Pretty disappointing. Instead of fixing the problem that was causing my issue, you classified it as a maintenance which got you out of paying for it.

I got a home warranty for 3 1/2 years, I talked with Todd and feel good about my purchase. Tod was very professional and informative about the services. I will also Recommend the service to my sister who is looking to purchase her own home shortly. I love the fact the rep was not pushy and did not try to oversell me.

I was new to Choice. I had a contract starting in April which I have canceled. I live in Texas and our AC went out. We called Choice. The rep said because of work load and corona virus it would be well over a week before someone could diagnose the problem. Not acceptable when it’s 100+ degrees outside with high humidity. So we called a local company who came out in a couple of hours. The circuit board was fried so instead of replacing parts we decided to replace the system which was done in a timely manner. Now we were not expecting Choice to replace our system but was expecting them to work with us to get some sort of financial compensation. The rep we spoke to said that was not possible. Can’t believe Choice would not work with the customer. As a result of this unfortunate event, I cancelled my policy. Not what I.

They are fair with there service. They also respond in a timely manner. They have good rates based on the coverages you choose. The service provided is fair. But ensure you read your contract before signing as I do with any major decision. God Bless.

Contacted Choice about leaking toilet. Was given claim number. Got notice the next day for date and approximate time Technician would be at house to work on toilet. Due to Covid19 appointment is 5 days later. I understand this delay.

Service man Fixed garage door opener. He arrived on time, diagnosed the problem quickly, explained the problem and fixed it. Excellent, professional and personalized service. I highly recommend Choice Home Warranty and their network of repair professionals. Also Choice Home Warranty’s online system made it easy to submit a claim. In addition Choice Home Warranty made it easy to track my claim

My clothes dryer stopped giving heat. CHW was contacted to come out and perform service. Claim was filed on July 30, and the technician came out July 31. He fixed the dryer within 1/2 hour. I am very pleased with Choice Home Warranty and the company they sent to do the repair. Would definitely recommend them both.

Outside unit not working properly, the wiring needs to be replaced. Thermostat does not regulate Temperature, also needs to be replaced. Almas Appliance are very honest and appreciated for their ability to inform me of my options to solve the problem.

Great experience with this technician. The technician was attentive to details, answered all of my many questions. Well organized, honest and helpful. The technician communicated quickly and clearly and worked with my schedule. I would recommend this company to a friend.

I had called another home warranty company to insure a home I am buying in Arthur, IL, and was on terminal hold for 20 minutes. Gave up and pulled your name from an article published by Quicken Loans. I was immediately connected with Luke **, happily surprised at how quickly it happened. I am hoping the same happens when I call in with a problem at my home. Luke was great at explaining the coverage and the costs and I signed up for a 6 year contract, relatively painlessly. Luke gave me a direct number to contact which is so nice now that we are in the digital age and it is so difficult to speak with a real person. I appreciate that.

I have been trying to get my washer and dryer fixed. I was assigned Scottsville Handyman. I was told he would be here on 7/24, 7/29, and 7/30. He did not show up on any of these dates. So I cancelled that claim and put another one in and have not been assigned another technician YET. I feel that this could have been handled better and someone should be here ASAP. Please look in to this matter and assign someone right away. Thanks.

I was looking at the website at the options on the website and before I could read everything on the website you guys were constantly calling me. As I was calling the 800 number on the website one of your agents called me. I did get your services but all of the phone calls are really unneeded.

Yesterday I had contracted with a different company for a home warranty. Shortly thereafter I received a call from Choice Home Warranty and I told them I had already purchased a warranty from a different company. The salesman proceeded to tell me about some of the fine print in my other warranties terms and conditions. He said that with the other company I would have to provide documentation of the last 3 years of maintenance for each claim. I said "and your company does not require documentation at all?" And he said, "No nothing at all." I was grateful that he told me and he convinced me that Choice Home Warranty was a better option so I cancelled my other contract and went with Choice.

I had to call several times to get a tech to look at the fridge. The Sears Tech came on 07/29/2020 and examined the fridge. He said that he has to order several parts and scheduled an appointment for 08/20/2020. This is unacceptable. We are unable to use our fridge until it is repaired. I want someone to come and repair the fridge after the parts arrive in few days.

I am very displeased. There is nothing in your contract that states that the Water Heater has to be drained yearly and I bought this home right after my husband passed away. It was a new home and I was not told to drain the hot water heater. When the service technician came he felt it would be covered. But no, your type of company can always find a loop hole. Furthermore, how do you prove that you did drain the system if you do it yourself?

On 7/29/20, my a/c in the evening began to not cool the house. That night I put in a claim. The next morning (it was 93), I was contacted by Mark Toomoth, owner of markofxheatandair.com, who came out at about 1000 am and fixed my a/c system within 30 minutes, which was very surprising in the summer. The service fee was paid and at no solicitation on Mark's part, I gladly paid to have the system cleaned and maintenance done on the system that since I owned the house (2 years ago), was done for the first time for a very fair fee. Mark is very honest and professional. Besides with Mark, I have only previously had a quick response after I put in a claim with Choice, which I will renew my contract for the third year.

While this review is only for the sales side of this company, so far, so good. The rep Brittany honored a deal from PerkSpot that had expired and then offered me something even better beyond that. The fact you can save money, be able to transfer or cancel for a prorate is amazing. As long as the service is good later on, the 5 star rating will stay.

Your worker she is kindly and helpful our customer and always follow up what our customer asking for or she is trying to give out great option to customer. I would like to refer to my family and my friends. And your worker name is Latasha **.

Plumber called before they came to let us know they were on the way. They knew exactly what they were doing and had it fixed within 30 min. They unplugged the pipes with a snake and everything works great now.

I appreciated the technicians' rapid response and was actually early. Repairs were made quickly and air conditioning back running quickly. Stella LLC was very responsive and I feel capable... I would consider hiring them and recommending them outside of through CHW.

Had to repair leak in water heater area. Technician came in and repaired leak within 50 min. Cleaned area and was on his way. 2 calls and problem was solved. Thanks to Choice Home Warranty and Arrowhead Plumbing. Thanks, great satisfaction.

Air Conditioner. The service person was professional and competent. I have been using Choice Home Warranty for the last 5 years. I recommend this company to all of my clients. All claims are handled with a quick turnaround. I never have to call or try and find a service representative because it is easy to do everything online.

The two technicians from two different companies arrived on the date July 21, 2020, were very thorough in their profession. Refrigerator & A/C both were repaired. They wanted to know whether I had any questions for them. They both gave me their company information as well. Thanks, Choice Warranty.

I spoke with Gunther to get new service for family member. When I asked to speak with his supervisor he refused, got very rude and combative and argumentative. I don’t appreciate his nasty attitude. My husband and I have been long time Customers and are considering not only the new customer service we just referred but also cancelling our service. This is not how a company who values customers treats valued customers!

Purchase new plan. Leaving a different company. Freddy was very nice. Worked to find me better plans and payments. Now have more coverage and paying less. Praying this will be the one and only warranty we will ever need. Saw the ad on tv; George Foreman recommended it and his grill is great so I looked up the company and saw it rated number 1 so I called and purchased.

My A/C went out in 95+ temp, 100+ heat index, and high humidity. There was no response by CHW's "large network of providers". After 1-day, CHW started calling to try to get a technician to accept the call. They finally convinced one, but they couldn't get out for 4 days. When the tech finally came out and diagnosed the problem, it was several hours before I received the approval notification. Now I have to wait 4 more days for the part. I am concerned that none of your large network of technicians were interested in the call, is there a problem with your relationship with them? A large network is useless if they don't want to work with CHW.

The co -pay is a little high for the service 'cause we still paid a monthly amount of $ and I insured 2 houses, the person who came and did the work is great. The person who recommended me for this insurance she paid 1/2 the amount for each call.

I was happy with the tech that came to my house. He was quick and got it working easily. He explained everything and was very professional. He had to leave in order pick up a part but he was back within 10 minutes. Happy with the service and time it took to repair.

Please do not use this company. They have class action lawsuits against them for scamming people. I have spent 100+ hours in misery and grief. Learn from my mistake! AVOID AT ALL COST! They will lie and lie and lie and lie and lie again and again. You will be put on hold for so long and never reach anyone, but if you want to buy something new, they will answer the phone right away. There is so much to say about this scamming company. STAY AWAY.

I want to praise the courteousness of your sales person Luke **. He was helpful and gave me all options without being overbearing. I have dealt with other companies and actually cancelled a policy because of the lack of decorum. I feel very comfortable with this company.

Miss Amy was very good and very excellent and explaining everything to me And took her time and asked did I have any questions. Told me to go to my email and they have all the information on there. "If needed anything just call back and we help you."

Bubba Barberi’s guys came over right away and fixed the problem! They replaced the compressor capacitor that went out during the night. I’m real happy with their service and the quick response of Choice Home Warranty, I called them at 8am and within one hour they got back to me and indicated a service tech would be out at 2 pm. As it turned out they got there around noon.

Agent was very helpful and dedicated to providing the necessary information to me on the plan. The info helped and convinced to me that this was the plan for me. I am a veteran, so, the plan is excellent for my current needs. Exceptional attitude and service rendered by the agent.

Our toilet was leaking and we called Choice Home Warranty. They let us know a plumber could get to our home the following day. The plumber arrived on time and was able to easily fix the problem. He was very nice and everything went smoothly.

Tech. came declared my ac/heating unit bad on July 26. It's now Aug 1 and I've had no call from Choice for an update on my replacement. Really disappointed in Choice. I've had a heart attack and been in the hospital twice. Really aggravated with the lack of help or understanding when I explained my condition and need for AC.

The one problem is that when I checked the unit, it was making an unusual and worrisome noise. I contacted Airmatics and they advised me to contact Choice.

Very good communication With the office staff. They kept us totally informed on the progress of our claim. We were impressed with their customer service. The technician was very competent and was determined to fix our dryer and get us working again.

The phone call had lots of background noise due to the service rep working from home. Took a couple days to have the repair person come out. Communication with him was good. Work done on time and fixed the leak.

I put in a claim for my a/c that kept tripping the breaker, tech came out and diagnosed that the compressor was going bad. Instead of replacing the compressor Choice wants to replace the whole system which would be fine but they gave me only one way to do it with it being replaced with the most expensive brand which costs me much more! I DO NOT like that I had no options at all! I am being forced to replace the whole system with absolutely no input or options to choose from. Since I am under the gun to get ac with it being 90 degrees out and they know it I am forced into a decision with no options.

I was not satisfied with the fact that the warranty did not cover more of the charges requested. For what they were asking me to pay I could have found my own repairman and saved money. Which is what I did!!!

I'm ok but disappointed with the coverage because my refrigerator was not replaced with one with the same size. (Maytag 27cf with a GE 21.5cf). Your offer of $500 falls way short of replacement cost $1,899 so I was able to find a "scratched" smaller model for half that price and still you only came up with $700, short of the $1,078.81 total. Am I happy? Disappointed, frankly. I really thought I at least met you half way by accepting a smaller, scratched/damaged product but you didn't cover it all. Why not?

Choice had called and email the appointment time for the service call between 3PM and 8PM on 7/29.. Unfortunately we did not receive a call changing the time to 8AM the next day and the email Choice sent was not received until to next day. The serviceman was here at 8 AM but we were still sleeping after 5 days of GE a preparing medical shipment for the relief effort to the Bahamas. Just wish Choice would have called. As usual the technician was very understanding and professional. Did the service call well and answered all our questions. Just miscommunication on the reschedule.

Your technician advised to replace the washer. The washer was $750 plus $150 for installation (Got quote from Lowe's). And Choice Home Warranty was offering $550. It was also take it or leave it. All I needed was either fix the unit or replace.

Mark came in next day after ticket was raised in CHW system. He called to confirm and showed up on time. Did his magic and fixed the issue. The unit was not cooling in a 90 degree weather. His responsiveness and good quality work is greatly appreciated.

Technician was thorough with the inspection and neat and clean with his work. Did not leave area untidy at all. Was kind, patience, and polite in answering my questions. Was able to show me the troubled areas and articulate to my understanding, the causes of the problem. Technician was skilled and knowledgeable in diagnosing the problem.

Response and work great. Just don’t need your warranty. They said the drain installed and checked by the same HVC company that installed and checked my unit is not covered. These kind of incidents make me question paying for this service.

The technician was awesome. Kudos to him, he explained to me what the issue was and informed me as to how long it was going to take to resolve the issue. He was on time. Thanks to him. K and L is the best.

Appt made very quickly, technician is very helpful and courteous. Customer service is very helpful and patient. I am very pleased with the service and satisfied. The only problem is writing this review. I am very pleased with Choice Home Warranty. Very accessible and good customer service.

I been turned down three times for getting repairs. My lights went out and I was told I needed ballasts. My case manager told me it’s not covered because the ballasts are fixture which is not true. A ballasts is a electric wiring.

I called Choice to report my washer wouldn't start. That was on the 25th. As of today 30th they have not been able to find a service company. The Reno yellow pages has many service companies,but they won't deal with Choice. Choice has offered an alternative. I hire the service company and they will reimburse me. The catch is the service company is required to contact Choice with the findings and the price. I have spoken with 6 service companies and they said they will NOT contact Choice, hence the alternative is flawed. I have suggested, I pay for the repairs and send the bill to Choice: unacceptable. I am considering taking Choice to small claims court and suing to have my annual fee refunded.

My unit was not working properly. It was running constantly but only blowing hot air. I contacted Choice and due to the pandemic and the delay in identifying a technician I was given the option to find my own. It took a day to find someone. They came, did their diagnosis, submitted the information to Choice, got authorization within an hour and the unit was repaired before the evening was over and we are a happy family again.

Third time out to fix it. Dishwasher is old and parts are no longer available. Technician was very nice (as usual) and knowledgeable. I am becoming frustrated as I have yet to hear anything from you about a solution. I am not sure that Choice is worth the hassle.

We called after finding your company on top of the best rated home warranties in Texas and we can see why you are! Alberto was helpful, knowledgeable, and truthful in his time with us on the phone. He found us a crazy discount and gave us an offer we couldn’t refuse. He was courteous and professional and seemed like he truly wanted to help us. We are with another company currently and that company has made us wary of warranty companies in general. Alberto turned that around for us. We cannot speak more highly of him and the real estate manager for working with our situation and we look forward to becoming lifelong customers!

Poorest service around. You pay for practically nothing. Your company is a joke and I am spreading the word. My realtor won't even use you now because of all the complaints. How can I say worst of the worst. Your company sucks!!

Thank you to Neil ** for setting me up with Choice Home Warranty. He answered all of my questions professionally and with knowledge. I really appreciate him and for answering my questions. I'm glad to be a part of Home Choice Warranty and hope that you are the real deal.

I renewed this policy online at first as a monthly payment plan, but then Tom called me and was great at helping me understand the coverage and a different payment option that could save me some money when I renewed this policy, if I made a one-time payment that gave me 3 years of coverage. He was very, very helpful.

I have been calling 800-814-2534 x3707, and 8883738046 with no response with regards to the replacement of our Whirlpool smooth top range. After the initial call, you can't get anyone to call you back especially if they're having to replace any of your appliances. I have extremely disgruntled. This is horrible service I definitely will not renew based on this experience.

Mike was excellent, very knowledgeable and also was very careful with his protection and he said to me as soon as we walked in, "Whatever it is, I will take care today." Also, show me some tips on how to operate my dryer.

Our clothes dryer was not working. I called Choice and they responded by telling me I would be getting a call from the mechanic at Enterprise Appliance. I received an email from that company shortly thereafter and he made an appointment for the next day between 11 and 3 PM. He arrived and diagnose the problem immediately and corrected it with a part for the clothes dryer door. We were very happy with his service.

Very appropriately and professionally handled. It takes a while to order parts and installation, but I accept that delay as overall it worked well in my case. Technician was very professional. Process could be expedited some time from filing a complaint and final repair usually takes 2 weeks.

I left Choice Home Warranty once because of the technicians that were sent to my house. However American Home Shield has gotten such poor customer service that I'm going to again return as a customer of choice home warranty and hopefully it works out better this time.

Very professional and repair my unit within one day. They on time and very knowledgeable. They used Lyons Air and Cooling Company. He was very informative and I will be using his company in the future for my maintenance. It only took him about one hour.

2 person to check washer. Very professional and friendly, name Saul. Explained what he needed to do and what parts I had to order and that he would get back within A-day or 2 with the parts to repair it.

Updated on 07/17/2021: I've had very good experience with CHW except for one instance. The appointment with the company to examine my oven and dryer has been missed 3 times now. The phone number provided for the company goes to voicemail that is full so then it goes to the thing where you confirm your phone number and says they will call you. I've not had a call yet.

My refrigerator stopped working. He said it was the motor and having defrost problem. He told me he had to order a part a part And it would take until August 7 to get here. Well he left my house on a Saturday and the following Wednesday I think the I called and told them that the part was here at my house then they told me it would be another week before they would come out. I was without a refrigerator for approximately two weeks.

I have a Wall mount gas heater that does not work. Choice was quick to respond to my initial request but has not found a professional to help me. I looked on my own and cannot find one either. So my case did not get satisfied.

Had a leak in the pex piping that was running under the house and into the garage. The faulty section was identified and replaced. They also put a PCV conduit sleeve in place where it goes through the bricks to prevent any more erosion of the piping.

It's awesome how quick they respond to a claim, however, there is no notice given for their arrival. It would be great to have at least 24 hour notice. I made a claim on Monday morning and got an email a couple of hours later. They were scheduled to arrive that day. For working people, that's not feasible. This is the only issue I have had, otherwise, great company.

Our a/c was not cooling properly. Bivens Heating and Air came and serviced the unit - left and all is well! He was very professional and did a great job! We had purchased a filter, so he installed the filter for us.

The latch on our 15-year-old microwave broke, preventing the door from closing. Technician explained that rather than replacing the entire door, it was a very simple workaround which would fix the problem. He was able to fix it in five minutes.

This is the worst joke of a home warranty company that I have ever dealt with. I had an AC problem and they linked it to an out of state vendor and then found reason to deny. Over a month later nothing.

I would never buy any home warranty again as I experienced with Choice Home Warranty. My first and last experience with home warranty. CHW is a complete scam. My only claim was to repair/replace AC coil due to normal wear/tear, but it was not covered. Also, charge me the cancellation fees which was never mentioned before. This is a fraud service provider. I would like their license should be canceled.

CHW sent a technician out the next day and he evaluated situation. AC was freezing up due to low Freon. It took a couple of days to get approval for repair however work was done and I only had to pay my technician for the required service call.

Spoke to Jared over the phone and he was very knowledgeable and helpful. The price was excellent and very reasonable. The quote was fast and I was able to get it done and not have any hassle. Brian **

Benchmark Plumbing technicians are very efficient, and knowledge about the work they are assigned to do. My job was handled swiftly and problem solved. I am most satisfied with the work they did. They are very timely in honoring the timeframe set.

He took my information and explained that someone would contact me in 24 hours! He was knowledgeable and polite so now it is wait and see how long it will take for someone to contact me and come out and fix my problem. This will be my really first experience with using Choice Home Warranty and I have had the policy for over a year! Thanks in advance, I hope.

I really recommend this company to all my friends and family members. They are professional, friendly, and worth every penny. I’m very satisfied with their service. I already recommended it to two of my best friends. I gave them the best evaluation.

Very pleased with the services provided in getting our rental property a/c repaired. You made it a very easy process to get everything taken care of in a timely manner. The courtesy extended and callbacks were greatly appreciated as well.

The claims process for Choice Home Warranty is very streamlined and intuitive. And the response time is also very good. I've appreciated having them as a warranty service and plan on renewing my contract with them once my current one expires.

Ron ** helped me get the best price for my home warranty and explained everything in detail to help sort out my questions. He was very patient and held on to the line when I thought to make the decision. I would highly recommend him and the company on the whole for home warranty needs.

Initially we submitted the claim and we were informed we would be contacted by an assigned technician and later we received an email say we need to find a tech and submit the claim process. We contacted and scheduled service for the AC unit and when the technician submitted his initial inspection report, and he had to wait for almost two hours without any resolution even after submitting the same reports multiple times. We need to understand there time as its a peak time for them.