Choice Home Warranty Reviews

The gentleman who showed up was very polite, courteous and helpful. I would use him again. Very good, great, wonderful, nice, polite, courteous, knowledgable. He explained what I asked in a very simple way.

The second person that I talked to was very rude. I have a speech problem and he did not time take time to hear my problem. He just switched me over to talk to speech to someone else. That is very wrong and under professional.

Justin was pleasant to work with. I feel this policy will decrease any concerns with any concerns about a problem I make have with my home. I like the idea of the 3years worry-free about making insurance payments and when I renew I have the lowest rate I could get.

Technician was very thorough and friendly. Answered all my questions and even offered future recommendations for maintenance. Communicated an hour before arriving to make sure I would be home and showed up at the exact time he said he would be there. Cleaned up and asked if there were any other needs he could assist with before leaving.

My problem was handled quickly and fixed by a true professional the next day. The appointment was set up by 6 AM in the morning. I called it in at 1 AM. That is very fast. I could not be happier with my experience.

The person on the phone was very helpful. She took my information and explained what steps to take for a quicker response from my technician. I would recommend Choice Home Warranty to a friend and as a Realtor I will continue selling these policies to my clients.

The technician diagnosed the problem quick and we received the parts quickly (about 2 days after the tech was there) however they aren't scheduled to fix our washer until this Thursday putting us out of a washer for well over a week. With 5 children this has really been a strain on us.

Drip in kitchen. Drip in shower. Technician communicated everything with me, what was wrong and exactly what was needed to make repairs. He then let me know exactly when he could return and we were able to coordinate our schedule for his return. He was prompt, courteous, and efficient.

Talked to a manager. She is sending me two forms. One for the contractor to fill out and another that we will be picking our own contractor. We really appreciate your help and advice in this matter. Thank you so much!

The amount offered to replace my washer is unrealistic. After paying for the service fee, installation and delivery there is no money left for a washer and what is left would buy a wash board. My case manager Andre basically read from a script and laughed in my face. Based on this outcome I am not sure I would recommend this insurance to anyone.

I was very displeased with the way my last claim was treated. CHW was unwilling to be flexible and settle my claim in an amicable manner. I am so upset with CHW that I am going to cancel the remainder of my warranty.

Our downstairs gas furnace went out and I put in a claim and had someone out the next day. Our technician Fred really took his time to find the issue and returned on 3 separate occasions to make sure that the problem was fixed. He was so kind and did an amazing job.

Technician was great and accommodating. He told me everything that was going on with my issue and cleaned up after every area he touched. Great experience and I will definitely use this technician moving forward. He also fixed something that was in addition to my complaint.

My refrigerator has broke many times. This time Choice choice to replace and not repair again. I have talked to the Choice representative and I am waiting to receive my Lowe's gift card. Have not received yet??

Technician had to order a new part. He made another appointment for me for Dec. 22. Hopefully the part will be available and installed early on that date because I have lots of company coming for Christmas and need to do some baking. 3 stars because job couldn't be completed but the technician was very knowledgeable, efficient and pleasant.

This service was amazing! The tech, Manuel, was so courteous and quickly fixed my dishwasher. He showed me how to clean the filter and made sure my dishwasher operated correctly. He explained what was wrong and I appreciated his help.

Our unit was 32 years old. And quit working. Leaking Freon. They said it was intentional not normal wear and tear. It was 32 yrs old,I don’t understand. We would never ram a screwdriver into the unit as they said we did. It was the fins were damaged as that is why they are on outside to protect the coils. After discussing with the case worker assigned to us. They agreed to give us $100. The new unit cost $5500. I will not be renewing after this contract is expired.

The technician you sent out was so knowledgeable and professional. He kept us updated on the time he would be at our home. Very pleasant to deal with! We are very pleased with the response that Choice Warranty was able to provide. Put in a claim online in the AM and the technician was here in the afternoon.

The service rep was very professional and knowledgeable on the problem on my dryer issue. He was clean and polite and timely. His attitude and appearance is important to allow a person in my home. This will ensure my future membership with your company? Thank you.

Very efficient service. Promptly attended. CHW has very very systematic approach and you can track the process at any time. The technician was very very professional and knowledgeable. He explained the problem with the Dryer. We are very happy with the way this claim was handled.

My repair need was filled very promptly by a very nice, courteous, knowledgeable serviceman from 68 Construction. He got right to work fixing my leaking toilet, diagnosed the problem quickly, and had everything back to normal very quickly in spite of having to remove the toilet and re-install it.

Three different furnace repair men could not find our problem but wanted to sell us new units. Choice repair man found it and we only needed a small part which he came back and installed. He saved us thousands of dollars.

Walked into my house and the first thing I noticed was that my house was cold, the downstairs heater was not working, I tried to do my homeowner troubleshooting drills, no help. I called Choice and within 24 hours, I had a technician at my house. In walks Mike from Southern Techs, I could tell by his line of questions that he was very knowledgeable and he went out of his way to make me, the homeowner feel comfortable. He ordered the part and within a day or two the heat was back on. Great job on both ends!!

I should be reimbursed my service fee. You sent a company July 28, 2021, Allstate Services and they put in a new thermostat for my AC/heat. It was summer so I never used the heat. Only the AC. The tech that came today, Dec 13, 2021 from AB&E Heat and Cooling noticed right away that the heat wires were not connected in the thermostat and that was why I had to request another service call now. The company in July, Allstate Services installed the thermostat incorrectly, which caused me to have to have another call oput to fix the problem. The tech at AB&E that came out today, Dec 13, 2021, noticed the problem immediately and corrected it. He told me that whoever installed it did not do correctly. He fixed the issue and now works great. I should be reimbursed the service fees because the other company did not install properly.

Contacted Choice Home Warranty online requesting service on dryer that was making squeaking noise and washer that was leaking on front bottom. Repairman was scheduled for five days later. He replaced bad belt pulley on dryer and advised washer could not be economic to repair. Choice negotiated partial payment in lieu of repair to washer.

My pool pump was not working properly. I filed a claim with Choice Warranty. A professional was out the same day. The repairs were made promptly and the repair person stayed to give advice on things I could do to avoid future repairs!

Sales Rep appears to be using a haggling and pressure tactic. After I informed him I didn’t want to prepaid for 3 years and will try it out for one year, he appear be disappointed and hung up. Definitely am thinking about canceling since this may be a representation of what I’ll be dealing with should I need to file a claim.

Fast and easy appointment set up. Was originally scheduled a few days out, then got updated to two days earlier. Technician diagnosed the problem and made temp repair until new parts come in. Waiting on new parts now, but quick service, and got me going again.

I am satisfied with the warranty service. I have used the service two times. Each time a technician was prompt in rendering assistance. When it was determined my system was not covered by warranty I received some assistance towards a new unit. I recommend Choice Warranty for you service needs.

Mike (Moussy Srougo) was great to work with. He was persistent but not bothersome. He gave me some options to close an extended term. Volunteered to help me as a senior. Much appreciated his style and clarity. Will recommend to others.

Our heat pump kept starting and stopping. We submitted a ticket to get it fixed. The Company assigned didn't have experience Trane techs, but CHW insisted they were qualified when I questioned it. The first tech came out and said it was a bad TVX valve in the outside unit that it needed replacement. Two days later we received a notice from CHW that a new company had been assigned to our problem and would show up 6 days later. They came out. tested, and said that the system had too much coolant and was overpressuring. He bled the excess off and it has worked properly ever since. (The R410 in the system was added 6 months earlier on a CHW service call.)

A technician was sent to evaluate my claim December 8, 2021. My claim was processed, and I was notified of approval on December 9, 2021. I appreciate the quick turnaround. Also, the service contractor explained what he found wrong and advised me of the claim process. He was very professional. Keep up the good work.

Technician was very good. I have a problem with Choice warranty. The company has tried repeatedly to contact you and you will not answer them. My garage door still is not working. Claim number **. Please let me know what is going on with this claim.

The customer service representative was extremely professional and knowledgeable throughout the entire process. He explained all options available to me to make an informed decision. I was pleased to learn I can pay monthly instead of paying for the entire year upfront.

Our experience was completed and the tech was very professional and took his time to answer questions. The service was a pleasant experience. We have had a contract with Choice since 2018 and will continue to renew. It's a peace of mind.

The tech seems only want to do minimal evaluation. On first visit he did not run the washing machine long enough to replicate the issue. He had to be prompted. Then had to make a second visit to further assess.

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No problem at all. The man who came to repair the AC did a great job - he was extremely helpful and the major part of the problem was part of the thermostat. He checked the system and it was fine but the thermostat had completely malfunctioned and the was able to reset everything. I love working with Choice Home Warranty Company. My only complaint was that I live in Bartow, the company is is Sanford and the technician was in Melbourne before coming here. If you don't know your map of Florida - it is a three hour drive from Melbourne and then another 2 hours (without traffic) to Sanford.

They're very responsive, and can get the job done within a week depending on your availability. The contractors that they hire are respectable. However, my only complaint is their policy for repairs. My garbage disposal had a crack and started to leak through the seams. Choice Warranty did not accept the claim because it was not covered under their normal wear and tear policy.

I highly recommend Choice warranty. They always respond quickly in sending someone out to fixed the problem. Plum-Co tech was on time and did a great job. This was my second job in a week. The first was my dryer stop heating and the Sears tech had the part he needed on the truck and fixed it the same day.

Tom ** is always amazing to us, our team & most importantly, our clients! My hot water tank went out and Tom didn’t skip a beat! He got on top of it right away and assured me we would be taken care of. Whenever we have issues, I know Tom & CHW has our back!

The repair person came on a Dec 1 and was quick to discover the MW problem. He ordered the part and it was sent to our home on the 8th. The repairman came on the 10th and got the job finished with no problems. We have no complaints as to the service or the repair person you sent.

He was polite, professional, came in, got the job done, & left things clean when he was finished. My toilet works, doesn't leak & doesn't move. I was very please with the quick response, & the professionalism of the gentleman they sent. Thank you.

Tech was great! The part that’s not right is that I have been a faithful customer and have to pay an additional fee to have an electrician come to my home. No CALL so far??? The AC tech was very knowledgeable and professional!! Thanks Kevin!!!

The repairmen have been diligently working to resolve the problem. They think that this next trip will have it fixed. They replaced the auger motor. Then they ordered a controller board. This next attempt will be a different controller board. This should do it.

Placed warranty call on a Friday and service scheduled the following Thursday. I have recommended Choice Home Warranty to at least 8 of my personal friends. I am a little concerned after reading some of the negative feedback from existing customers.

If I had been asked to do the survey a year ago I probably would’ve rated Choice Home Warranty with a 1 out of 10. It seems as though they have (finally) got their act together and my rating currently is now a 9 out of 10. They reacted to my recent garage door problem/claim in a very prompt fashion and the local technician fixed my problem on his first visit. Keep up the good work….

Every time I had a problem Choice Warranty was always there and very professional! Great warranty company. Hands down I would recommend this company to all my friends and family! You can't go wrong! Because something will eventually happen. Great great company.

The plumber you sent to us was very knowledgable and friendly and explained well what needed to be done. Since he did not have the new water faucet, he then scheduled his return in a few days. He was prompt and got the work completed as needed.

While a technician is usually dispatched in a good time, my furnace replacement in the home I just moved to was denied. I was then told to confirm a part was still under warranty and Choice would have it installed. I have made 3 calls and sent 3 emails over past 3 1/2 weeks trying to confirm yes, get a resolution and heat in my home. My family is cold and frustrated.

Teddy did a fantastic job of fixing my garage door opener. It had a broken part and Teddy replaced it, cleaned up the motor shell, lubricated necessary parts and adjusted the door opening and closing perfectly. Also, he was friendly and knew his stuff extremely well.

New to me house clothes washer drain was backing up into the kitchen sink. Put in an online claim and had a response quickly and a contractor scheduled. Drain issue couldn’t be fixed by snake so replacement pipe had to go in. Choice covered the snake but would not the new pipe (WISH THIS WAS TAKEN CARE OF). Great contractor. K&C drain worked into the night to get us back going.

I am very happy. I was told it would cost $650 to repair and told me it was something else wrong. Technician installed a new thermostat and adjusted the igniters, which were out of alignment, and that was all that was needed.

While not ideal, Choice made the process very transparent and they were very forthcoming and honest and I appreciate them and am very grateful to have been a choice customer during this time where my washer machine didn't work. Thank you Choice Home Warranty for helping me.

Oliver ** is AMAZING! He fixed my heating system and took the time to explain to me what caused the heat not to go on and how it was fixed. I will be using him going forward and telling my friends how efficient you are. The last two times I have needed help, Choice has sent people out until the problem was solved. Olive Air & Heating LLC did a superb job! Thank you for sending this vendor! Barbara **, Phoenix, AZ

The company was SO difficult to contact to change date of service as assigned time was not convenient. I was given window of 11-3 p.m. Service person arrived after 5 p.m. Said company gave him window of 3-8 p.m. Confusing for everyone.. Anyhow service gentleman was excellent.

Called in a claim the first time under my Home Choice policy and filing the claim over the telephone was not very good since the claim is shown as a house electrical issue and it is not and but have a claim number for that one **. Not satisfied. I was able to then file the claim under choicehomewarranty.com and that worked better since I could better define the problem I am having with my electric range and so have another claim number for same problem **.

Everything went smoothly and done in a timely fashion. I can't say enough how happy I was with how everything was handled. I have no complaints at all and I am sure I will be happy the next time I need service. Thank you so much.

I am so happy with Choice Home Warranty service. I dumped American home Shield and American Residential Warranty since I had very horrible experiences with them. They’re very quick collecting the service fee but so slow processing your claims. Unlike with Choice, they assigned the service in few hours and settled the claim right away. Thank you for your great service!

I spoke with joseph. He told me I could contact him directly if I have any questions or concerns. I called to ask about the policy and it was not directly to him like he told me. I am ready to cancelled just because he lied to me. This is not the way you start a new warranty. He said his name and number would be on the email he sent and it is not.

Because you could not organize a technician in a timely manner for our plumbing leak, we chose to use our own plumber. For our particular situation we could not wait or we would have experienced huge damage. I’m very dissatisfied with your response to our situation and will be hesitant to recommend you to anyone else in our community. We tried to follow your reimbursement process but in our situation it was very cumbersome and not reactive enough for our situation.

When you call In and you don’t want to wait on hold, they said that you will not lose your place in line. They do not call you back. I called twice! If you say you’re going to call someone back call them back.

I called in a service request for a kitchen sink leak and the repairman informed me that we had 2 leaks. One leak was the faucet and the other leak was from the garage disposal. After he contacted Choice Home, they informed him that only the faucet was to be repaired for the service call. If I wanted the disposal repaired, I would have to pay a second deductible. I feel as though it should have all been the same service call because the same repairman could have fixed both. Does not sound like good customer service to me…

When you make a claim the follow up came within one day, Really great to work with. If we had any questions they would always be there to help and follow up with a great response. It is easy to get a hold of someone either on the computer or by phone.

Clinton was very knowledgeable & professional. He took the time to slip me into his schedule a day early to troubleshoot the problem. The parts required need to be approved by Choice to correct the problem. Thank you for the quick response.

I woke up Wednesday morning and noticed the water was not getting hot, I tried troubleshooting the water heater but had no luck. I called Choice and they had a plumber out the next morning. Our plumber Stan was able to quickly identify the problem and order the parts needed for the repair for us. The parts came in the next day and Stan returned about two hours after I informed him they were here. He swapped out the parts in about twenty minutes fixing the issue, thirty minutes later I had hot water again. There is nothing quite like that hot shower after taking cold showers for two days. Stan was incredibly helpful! He was punctual, kind, and very informative. Thanks again Stan and the entire Choice team!

While the tech that came out was professional and we think final go to the problem, the overall experience has been awful. The first tech did nothing to fix the issue and the problem was worse when he left. Choice did not get someone out immediately and we lost over 300 dollars in food. Waiting on a part to come so still no repair. Another week without a refrigerator.

Very dependable, pleasant and efficient. Would recomend. Worked hard and cleaned up after himself. Was good at describing what the problem was, had the right tools for the repair and knew how to use them. A A A A + +.

So far so good. The repairman came to inspect the pump, got the repair approved and now has to order parts (which will take several days) before coming back to finish up. I do wish it hadn't taken so many days to get to this point (called in on Sunday, repairman came on Friday). The repairman is friendly and does seem competent.

It was negotiated by your Ms Lydia brilliantly as she understood the issue and resolved with caring as well very customer driven fashion. Highly impressed by this case Manager. Highly recommend as have been a member over 6 years. Shaharyar. Please recognize Ms Lydia.

I called Choice Home Warranty because I had to have two big items repaired. It was easy to go online to report my repairs. The service people sent out for both issues were great. They were on time and very helpful. Both items needed a replacement part and the techs had the parts on their truck.

I’m really not happy right now with Choice Warranty. I overlooked the first time you didn’t pay a claim. Now this is the second time. I’m thinking of changing home warranty companies. I’m very unhappy with Choice Warranty at this time.

They were very quick in setting up a appointment for me with a garage door company. That was good for me. The belt had come out of my garage door opener and my car was stuck inside the garage. I am very glad that the issue was resolved quickly.

I called in for service for the garbage disposal through the automated system it was fast and easy but I was not too happy that is made my appt for me but fortunately the next day worked out for us. The technician was very professional showed up on time replaced the disposal within an hour cleaned up when finished, Excellent service by provider.

Received service one day after I requested it. Technician kept me informed on when he was coming and was very professional and fixed my oven. I requested service online for the first time and it was convenient and worked very well.

The technician who came out was quick and wrote a complete report about what he found. I have no complaints about his appearance, behavior, or skills. He apparently had not been told to bring another person with him in case he had to move the dryer; I simply cannot help with that task. I hope to deal with that company again.

The tech was courteous and professional. He went over what problems we had with our HVAC. The tech gave us advice and tips to help the situation. He recommended a new unit. Waiting for CHW to respond. We'll see what CHW does and how long it takes.

Warranty company sent out a technician the very next day and fixed our issue while finding another issue that was done by a different company. We liked the a/c company so much we called them to check our system to make sure we wouldn't have any more surprises. I'm very happy with the outcome.

Have been with CHW for many years, recently, a tenant reported that the heating sys didn't work, I made claim to CHW, and got quick responses, technician was dispatched same day to the site for maintenance, problem solved. Very satisfied with CHW services.

Guru service came and serviced our microwave, needed part. Not in stock. Stayed in touch and in a couple days parts arrived. Jason ** returned, repaired the microwave, all working well. Jason said let him know if it goes out again. Seems there could have had internal issues, as of now we’re 100% satisfied with our Choice warranty and especially with Jason, We called Choice on Sunday. Repair service their Monday morning, we're satisfied with Choice.

My technician was prompt, communicative, honest, helpful and efficient. He listened to my concerns and addressed them accordingly. Even without a home warranty, I would call Sears for help with appliance maintenance and repair. I would request this technician specifically if I had his contact information because he was that helpful.

Choice Home Warranty professionals were prompt, personable, knowledgeable and courteous. Company Reconsidered original decision, a complicated warranty issue and replaced the refrigerator compressor. The Choice Home Warranty policy is most definitely valuable. It was also transferable from one property to a new property in another state. Highly recommended!

Everything went great and the customer service rep. Was great..I really think that I got a great deal on my home service warranty...and the package was reasonable...I look forward to doing business with this company and hope to send more business or clients your way..

Joseph ** was polite and best of all patient & a great listener. Other companies were also seeking to cover my home but were not as comprehensive as what was provided in my quote. Various plans were presented in addition to the two shown on the website.

I trust George Foreman for someone I don't know. So when he talked on t.v. about Choice Home Warranty I was sold. I then called and talked to a nice young man who was knowledgeable about the service. And I became a customer. Thanks.

Very disappointed with finding out my garage door was not covered. I was told they don’t cover the springs. Going back to the other home warranty company!! I chose Choice warranty because they offered me a very good price, I guess it’s true cheaper is not always better.

I worked with Gary this morning for initiating my home warranty with Choice. Though I liked the prices of everything I was being quoted, Gary was very short and quick. I was cut off mid sentence and rushed off the phone. He also kept trying to push a product on me that I explained to him I was not interested in. When I explained I was not interested, he pushed even more and then quickly ended the call after explaining I was not interested in signing up with the 3 year program. I would have signed up if I was not rushed and felt like another ticket number.

Asics plumbing was awesome! He called to make sure the scheduled time worked for me. He asked a couple of questions to make sure he arrived with the right equipment. He was fast, efficient, and pleasant to work with. Highly recommended!

My Sears Technician was Sam. He diagnosed the problem with my dishwasher quickly. He was able to order the part and reschedule an appointment for repair. Sam was very polite and professional. He arrived around 5:30, not too long outside the 1:00 to 5:00 window.

The man worked to remove the clog. He cleaned up behind himself. He was kind and professional. He has many years of experience as a plumber. His boss highly recommended him because of his expertise in the area of plumbing.

Choice Home Warranty failed to diagnose the plumbing issue and denied any tests that would have conclusively identify the issue. I find myself very disappointed in having spent the money on this warranty product and would not under most circumstances recommend the company to any close friend, family or neighbor. From my experience so far even getting a claim started is a challenge and the value of the product is greatly reduced.

On time. Fixed the issue. Great experience. The plumber fixed the issue in a few minutes. You found a plumber and arranged the service call which saves me a lot of time. He called before coming out like I asked and it went smoothly.

Technician was experienced, knowledgeable, professional and friendly. My refrigerator including the freezer was not working. I was disappointed that the appointment scheduled was three days later after my call. Unable to salvage most of my food. Thank goodness it jiggled back on after 48 hours, but still goes off and on. Now waiting anxiously for the thermostat that was ordered for my refrigerator, which has not been found.

I was looking for a home warranty company. Your emails, website and contacts made it easy to get information. The young man that helped me was very polite and efficient. He explained things very well. I was pleased with the pricing and options that were presented to me.

Choice Home Warranty made it easy to file a claim and came right out to fully fix the problem. It was easy to schedule an appointment. The two employees they sent were kind, competent, and very helpful. We would definitely recommend them to others.

I've had a very positive experience with the technician who was on time, very communicative and professional. The problem was identified fairly quickly and a resolution was discussed and put into place. The technician made sure to explain everything in detail and even provided above and beyond advice. This was a very good experience and I am satisfied with the outcome.

Outstanding service! They were knowledgeable, polite, and wore their masks. As a senior citizen they were concerned about my well being. They asked did I have a space heater in case they were unable to fix my heater. I would definitely recommend.

CHW decided to replace my microwave instead of repairing it and awarded me an amount that would not cover a replacement plus I have to pay for installation. This is not fair at all. I contested the amount, and there was no concern or care given. I will not be using this company after this. I have had horrible experiences this entire year. Reps are rude as well.

The company itself is trusted. Whatever someone have a questions or need go to Choice Warranty. You can put your trust in this company. The quote are very reasonable. If you have any questions they will answer for you.

The contractor who came to fix electrical was terrific! Very polite, respectful, communicated very well in appointment time and showed up on time! Fixed the problem straight away, gave me tips for preventative measures, super guy. I only give them 4 stars as this was my first service call, and the price of home warranty can be tough on fixed income people. But good experience first time around.

Our technician Edgardo from Integrity Reconstruction exceeded expectations. Very knowledgeable, friendly and professional. Hope this gets to his management and they praise him. Integrity Reconstruction is so good that once Edgardo left an hour later another friendly tech happened to show up named Dante. He was also professional and kind but the job had already been completed by his associate. Maybe one thing for Integrity to sharpen their scheduling and communication with their techs. Thank you!

My Experience my air conditioner broke. It's got repair. My washer broken. Service person coming tomorrow. Hopefully they have it repaired then I don't have a bad experience. When you call to report a claim they are very nice. I would recommend Choice warranty to family and friends any time.

Quick and excellent service!! The locksmith took the order quickly and contacted me right away. He was also able complete the service call within a couple of days. Very satisfied with the warranty service! We look forward to using this service again for anything that galena that needs repair. Thank you!

The service Tech was fast and thorough. They actually called to say he could get to us earlier than expected. My kitchen sink was plugged up real good. My wife does in home daycare so the kitchen sink is really important!

The Dishwasher stopped running. Brandon ** from Sears was sent to repair or evaluate the situation. He was most professional, carefully going over the motor and all working parts. He then wrote up his evaluation and put it all back in place. Mr. ** also answered all my questions thoroughly and with great clarity. I was most impressed with his knowledge and cleanliness.

Technician very professional and informative, he let me know what was wrong with my dishwasher, I was very pleased with the technician, he let me know what needed to be done. Would recommend this technician for any job, I am pleased with Choice Home Warranty and how they handled my situation.

Bought cheapest replacement Samsung washer for $697. Was only offered 547. Can’t get anyone from your “lack of SERVICE department to call me. I have been a long time customer and want the amount increased to $697. My total expense was $936. Just do the right thing and pay for the washer.

Very nice and polite down to business. Explained everything to me. Being my first time it was helpful to have a gentleman, he was here only a short time, cleaned up after himself. He was neat and clean and wore his mask the whole time.

Mr. ** arrived on time with a mask, was friendly, looked over the item, and was able to explain the issue. He messaged me to inform he was on the way. I think he was great and efficient. I will use this service again and I'll most definitely recommend this company.

The technician showed up and fixed the issue the same day a work request was made. Technician was very through and helpful in explaining the problem and staying to ensure the problem was corrected. Have had other companies take as much as 2 1/2 weeks to fix a problem.

Sent knowledgeable and friendly technicians to assess the issues I was having. They did an excellent job. I'm fixing the issues. Technicians were timely and efficient. They explained everything that was going on with the issues I was having and made sure I understood what was going on.

Brett was awesome very friendly and easy to talk too. Did me a good deal on the warranty. He answered all my questions about the warranty that I needed. Explained all about the refrigerator, air conditioner, lighting and the roof. Five stars to Brett.

Dissatisfied with the lack of response from the claims dept and the amount of money that was approved to replace my washing machine. I appealed it, did all the leg work requested by the claims dept and was still not given a reasonable amount to replace my machine. With supply shortages and chain supply disruptions the amount approved will not even pay 1/2 of a new machine.

I submitted my request to have a dryer fixed on a Sunday evening. Shortly thereafter I received an email with a scheduled time and the information of the assigned technician. The schedule was for the following morning but I had a previous meeting and had to reschedule. The technician was friendly and easy to work with. He arrived on time, was very professional and personal.

The appointment was made immediately the claim was made. Needed to change the assigned appointment, this was done with no problem. Only thing I would change is that I should have been able to choose what day the appointment was for. I had to change my plans to accommodate them for the appointment. Great contractor used.

I have had my Choice Home Warranty policy for five years and have only had to use it three times. Each time I felt I was treated fairly, and the company honored the terms of my policy. This time was the best yet. My 19-year-old garbage disposal jammed up and I couldn't fix it myself. I had a serviceman at my home within 72 hours of reporting my issue. He diagnosed the problem, determined the disposal could not be fixed, and I had a replacement garbage disposal that day! I could not be more pleased and will definitely be renewing my policy when the time comes.

The guy that came, sorry I forgot his name came earlier than expected but that was ok because someone was at home. I had to work. He was good. He communicated with me all the way. When he got there he let me know what he was going to be doing and will call me back to let me know what the problem was and he did and he did. It didn't take him long. Only thing I didn't like was it was going to take 2 to 3 weeks before getting the parts. Other than that the guy was really nice.

I got an appt., but the analyst came over without first calling. Luckily, I just happened to be home after a morning appt. My claim was denied on not regular wear and tear, which I thought didn't apply. I was supposed to hear from a rep assigned to this, but he was supposed to be in touch today and has not been.

I called because a bulb burst in my bedroom ceiling fan. My granddaughter was in the room at the time, and luckily she wasn't hurt, as shreds of the bulb landed everywhere. The electrician checked the electrical and said everything was in order. He said ceiling fan bulbs should be changed yearly, which I didn't know and will be replacing all my ceiling fan bulbs. The electrician was on time, polite and knowledgeable. Only reason it wasn't five stars is I didn't appreciate being charged an extra 3% for using a credit card. Expenses like these are never planned, and being a senior on a fixed income, this is the only way I could cover it.

I didn't believe that my case manager was very accurate on the price to replace my washer. Your company decided that it was more economical to replace my washer than repair it. The price for replacement quoted by the case manager is less than half the actual cost of any similar models available at Lowe's or Home Depot around me. I'm not a satisfied customer.

We had a few items our tenants didn't report to us were having issues. Primarily the toilet and the garage door. Choice Home Warranty was able to tackle these quickly and efficiently. After submitting the case, we were on the calendar for repair the next day. The service providers were professional and easy to work with to get things reported and covered.

Had 2 techs come out. First one sounded like he knew what he was talking about. He said he called it in to his supervisor because he could not get ok to fix defrost and fan. Said the Samsung are known for these problems. Waited another week for another tech to come out. He said we needed “Gaskets” and that should take care of problem. I have done a light check to see if all gaskets were sealing and they were. He said that gaskets aren't covered and would cost $700 to replace. He recommended that I purchase and fix them. Not the reason that I have Home Warranty and I know it is not the issue. Went through Thanksgiving with a Fridge that doesn’t work and now have to either “TRY” the gaskets before they will come back out or buy a new unit for Christmas. RIDICULOUS!

This company is a scam. You never want to cover anything, but have no problem taking your payment on time. I was even upsold to cover more things and my deductible increased during that time and still my claim was denied. I have made 2 total claims and both were denied initially and with a few appeals I finally got some of my money back for the washer claim.

Both service technician was knowledge of the problem and completed the in timely manner. I am satisfied with the service. The service done was completed and the problem was fix, the refrigerator is working fine, and the toilet is not leaking.

Do not purchase a home warranty from this company. Save your $612 for the year and pay for your own appliance when it fails and you need to replace it. The button release mechanism to open the door of my built-in microwave stopped working and the door is stuck shut. A technician came out and submitted a report that the microwave needs to be replaced. CHW denied my claim and said that I somehow damaged the button mechanism and it failed to work. I had to set an appointment to speak with a case manager to appeal my claim and the case manager was 10 minutes late for my appointment. The case manager was not even willing to call the technician to verify the report. The whole experience was frustrating and insulting. Do not purchase from this company! This is a scam company! Save your money! The only reason I gave them one star is because I had to in order to submit the review.

When the service man replaced the wax ring seal, he found the porcelain toilet bowl hold down plastic screws deteriorated and no longer effective. He recommended that the toilet be replaced, his description evidently used the phrase rusted with THE PORCELAIN TOILET AND PLASTIC BOLTS RUST IS NOT A POSSIBILITY. HIS CHOICE OF WORDS IS WHAT YOUR DENIAL IS BASED ON.

The Plumber Called ahead when on his way. He arrived on time. Checked out the problem, and got the job done. He was very pleasant and Very Helpful! I would use him again and I hope he takes any plumber calls that come into CHW. Hard to find anybody to take the calls. He got there and repaired the problems with the toilet tank valve.

Our heat went out on Sunday. I field a claim Sunday morning and we had a tech out to fix the problem Monday morning. CHW took care all of the scheduling nonsense and I only paid the nominal service fee.

Love My AC tech came, Dec 1, 2021 in clean white shirt with smile on his face (Dyrell) to introduce himself. Well manner. Starts checking on my AC units, found out one of the ACs were low in freon. A preventive maintenance came to a play on Dec. 6 2021 (Dyrell with another tech) came with a cylinder of freon. The two tech are both in clean red shirt uniform, add more refrigerants in the system. Check the indoor temperature. Bravo Solo job well done. Note: They didn't check the inside of the air handler.

On time, professional, repaired problem quickly and efficiently. Would definitely recommend to anyone needing work done. This was also the second time using the same plumber who remembered who we were which also made things easier. Choice Home Warranty was easy to set up appointment online and got an immediate response with appointment date and time.

I’ve had several technicians' service issues. This issue had been checked before and I got no solution. Of all the techs sent out, Titus is by far the most professional and knowledgeable. He was punctual and had great communication skills. He checked the system and determined the problem and had the parts and repaired the same day. He had a smile when he arrived and and respect to match Made the experience peaceful. I’d recommend his company highly.

Very easy to explain the problem I'm having. And they responded quickly. The person on the phone was very helpful in explaining what I needed to do. I feel much better now knowing that they will take care of this matter.

Choice sent out the repair company in just a few days and they determined the Disposal needed to be replaced. The job was done and they explained what was done and gave me all the warranty information to note for future reference. It is easy to work with Choice when needed.

Had a very pleasant experience...Good price for quality plan. Agent help me with every step of the plan explaining what the plan had to offer! I thought everything was explained very well and I'm hoping I don't have to use it!!

The service and representatives are great at making sure the customer gets the best service possible. Greatly Appreciated! I appreciate everything that that was done to take care of my claim. I have been telling a lot of friends about this experience. My friends may be contacting Choice in the near future to join the team.

Tension pulley (mechanism that make drum turn) broke causing belt to break as well. Per CHM this is not due to normal wear and tear. Well I'm confused how would the drum turn without it. To dry clothes the drum MUST turn. Policy states ALL parts and components covered. Email received stated the same but CHM would not repair. So I'm spending monthly payments for nothing. This company sucks and I will not refer to anyone. #RIPOFF

I put in my claim this morning 12/8/2021 and now see that the earliest that someone will be at my home is 12/16/2021. In the past I was very happy with the response time. The serviceman would come over on the day I called.

I put the service call in on Monday and the repair was scheduled for Wednesday. The service was very prompt. The technician was very professional. The technician replaced a seal in a Maytag washing machine. I would recommend Choice Home Warranty to a friend.

Our dryer was working, but not heating properly. Technician #1 arrived on Nov. 29 and said the dryer was working, we just needed to have the ducts cleaned. Moments later (after hearing a loud pop and smelling electrical smoke), he stated there was some type of short. Technician #1 told us to buy the replacement cord (because he had checked and that's where the shortage was) and have it installed at the next appointment. At this point, we had NO dryer. The next day 11/30, a Technician #2 came out, and seemed surprised that someone had been there before. Technician #2 said the new cord was damaged while he attempted to install it ($30 down the drain), and there was actually a short INSIDE the dryer.

Very pleased with Josh and his company. There were some issues with the heating unit itself but Josh come back every day until he found the needed parts and had it working. Great to have a good experience in every way.

Called at 10:30am this morning, the person I talked to was very nice, but hard to understand. Had a heavy accent. Received an Email at 11.30am as promised and the Appointment was set for this coming Monday morning between 11 am and 3 pm. Can't get any better service than that. This was my first time using Choice Home Warranty and I am happy.

I received a call less than a minute after I sent an inquiry from your website! The man I spoke with on the phone was pleasant and professional! Plus he gave me a great 3 year plan with a locked in price! I could not be more pleased. Customer service was fantastic!!!!

I had a used ss glass top stove operating in great condition. I've had Choice Warranty for almost a year when the timer and top element failed to work. The selected technician that came by was very professional and recommended that a replacement stove be issued. Choice contacted me with an offer of $338.00, which isn't even 1/3 the cost of a replacement stove. I excepted the offer only to be told that the funds would be issued in the form of a Lowe's gift card which I though was unprofessional and down right tacky. I have yet to receive the gift card after a weeks time. I will continue to use Choice until I have an experience that I consider grossly unreasonable. Although I wasn't thrilled with the whole experience, it was USED STOVE, but again I still have not received the funds offered, so the "Jury's Still Out!".

Choice Warranty responded quickly to our plumbing issue and sent out a great 3rd party to fix the kitchen faucet within less than 2 days. It was not urgent, so the timeframe was good for us. We appreciated the flat rate and a quick fix. Thank you!

I foolishly wrote about my pleasant experience before the assignment was completed. This is in reference to claim #**. The first part of this claim was so satisfactory that I was sure the second part would be also. The repair main stated that he did not have the necessary tool to repair the bathtub and that he would return on Monday, November 28th. Today is Wednesday, December 8th and I am still waiting. I called several times to no avail. I contacted CHW and I am still waiting for them to take action and complete the job I paid for them to do. Is anyone coming?

The technician maintained communication after being in an accident and unable to arrive on his scheduled day. He explained the situation and worked hard to get himself back on track. He was quick and thorough in his evaluation and consult.

Was thorough on explanation of services. Offered different payment options. Went over items covered and extra items covered such as Freon and cosmetic issues covered through policy. Service charge is $65 instead of the $125 I currently pay. Also the fact they offer same day service 7 days a week.

Matt worked me in late in the evening because he knew I have a Christmas party on Saturday. If you continue to offer me technical support like Matt..I am a happy camper!! Thank you for your assistance and quick response to my concern!

I canceled the Choice Warranty This morning and ask for my credit and I was told that takes more than two weeks to get my money to my credit card plus I asked for an email to be sent to me (**) with the cancellation number and never got it. Is not that I don't want to buy it but is because my wife wants to take care of it herself. Thank you! (**). The lady that talk to me was not that nice.

This is not the first time I’ve had Choice Home Warranty for a home. I’ve never had any issues with the company, which is why I chose to get back with Choice Home Warranty, after the warranty expired that was transferred over with the new home that we had purchased. The very first time I needed to file a claim, it was denied, for a reason that made absolutely no sense. This is not the way I expected to start my relationship back with Choice Home Warranty. I am really second guessing my choice of making this my home warranty company. It’s bad enough that we have to deal with the hassle of having something mess up in the home and then have to deal with an unreasonable denial of a claim.