Choice Home Warranty Reviews

Was absolutely THRILLED with this experience! My initial contract with Choice Home Warranty was in Dec. 2019. AC went down Wed evening... Thursday early afternoon tech showed, did the work and got my house livable in approx 2.5 hrs. My service contract was one of my BEST investments EVER!

I Purchased a policy at 3 o'clock this afternoon. After thinking about it and realized I didn't have the money to pay I called to cancel it and have been on hold for 3 1/2 hours. I find it amazing that you guys are quick to call to take the sale but you guys put me on hold for almost 3 1/2 hours to cancel it. Please contact me ASAP.

I was told my service fee would be 45 not the 60. Would have been a good experience if I had not have been lied to. Will be contacting you about this. I was also told I get 6 months free and that the plan will start in Oct after the current plan ends.

Evaporator fan not running. Tech found motor bad. Had to order new one. Installed new motor after 2 1/2 days. Had to call back because fan blowing too hard, they tried to adjust, no go. Another technician came out twice be fixed.

Garbage Disposal. I was very pleased with the timeliness of the resolution of the claim. I called the claim into Choice on Wednesday. They assigned it to a contractor the same day. The technician was at our home the following day to fix our appliance.

It was Friday, July 3. 2020 and about 10 pm our air conditioning stopped. We weathered the very hot weekend. The AC Repair person arrived early in the afternoon near the appointment time. He asked a few questions and had the system up and running in less an hour. He suggested that we add a part to help the compressor start up easier. We are so happy that we had our Choice Home Warranty. Thank you for your great service.

Heater plate cracked and holes. I am replacing the complete HVAC system; you won't have to worry about this system for the next 20 years. If you would like to pay the installation labor, I will be waiting for the check.

Saved money and got better coverage over the home warranty program I have had. Sales representative Eric was very easy to talk to and informative. The whole process was completely painless. He is certainly an asset to your company. Give him a raise. Kudos Eric.

Only one technician wore his mask. We are a high rush household and this was inconsiderate and put us at risk not to mention against the ordinance. We had to completely disinfect when they left. The other Technician who did the majority of the talking was great!

I was very pleased with Brett ** on helping me in selecting the right coverage for me. He made sure that everything I needed was taken care of. Also he told me about the senior citizen plan which that’s what I went with, and made it easier for my fixed income. I would recommend Choice Home Warranty. Now, I have peace of mind knowing that my household items will be protected. Thanks.

Was declined service because the furnace needed cleaned and I was not aware of the condition. UNFAIR!!! I have only had 1 other claim. I have been with Choice for several years and do not feel that I have been treated very well.

The individual was very nice. He diagnosed the issue and provided us with an brief explanation and next steps to resolve the issue. He also followed up next day with the status of the claim. I highly recommend Orange Toolbox.

AC was making a disturbing noise coming from the fan of the AC Unit outside. Called CHW and they immediately placed my work order. The order was handled in timely matter. The service guy was very knowledgeable and did his absolutely best to resolve my situation.

Jordan was a nice and friendly. We chit-chatted a bit. He asked when it was last serviced. I told him about 6-8 months ago, his reply was, "Can’t fill it up with Freon cause it was almost half empty!!!" It was a half-empty, it took 2 lbs and a bit. He then said my coil would have to be replaced sometime later on. He never went upstairs to see the coil.

Andrew and Jason were amazing, very personable and the work was superb. Would definitely recommend them to anyone with plumbing and/or electrical needs or repairs. I recommend Choice Home Warranty to everyone as well. They are very quick at getting what I needed replaced or replaced in a timely manner.

Haven’t heard from anyone, very very disappointed... I need to know why claim was denied while the coverage contradicts itself... I am paying for the extra spa coverage, why pay for it if, there are things that can’t and won’t be explained.

The AC company was great, 5 stars to them! The hold up was that CHW took 3 days to see my approval for the repairs and get in entered into their system. I did have to pay $2900 for a new system because my limits for AC maxed out but that is better than $5000. I did receive an apology.

I put in a request to fix my garbage disposal. The technician arrived and had it fixed within 5 minutes--he even gave me tips to try if I have problems in the future. Choice Home Warranty has a very easy process to submit claims online, and they are quick to respond.

Central air not cooling. Mr. ** does great work, knows his work. Thank Him. Greatly appreciate a person like him was addressing the problem and explained the issue. I hope if ever I have an issue again he will service my problem. Thank you again for quick response.

Had AC trouble and got an appointment right away. Very pleased with the coverage I have... I tell people about Choice Warranty and how it has saved me money and less worry. I recommend getting coverage on a house that is not new.

The gentleman called with an appropriate notification. Once he arrived at our home he went to the unit, turned it off by removing the fuses. Opened the unit, located the defective part, had one on his truck, replaced the defective part and provided his invoice.

Garage door. The tech was awesome, he immediately found the problem and fixed it. He recommended for me to replace the doors, they are 35 years old. He was helpful at all times. This company is awesome. I believe that Choice make an awesome decision.

I can definitely recommend Choice service to others. I am pleased with how they handle providing service to homeowners. It just takes a burden off knowing I can call or go online & report problem, define it & a professional will be dispatched to take care of it! I would not consider being without it!

Oven Stove element was not heating up and the technician can and tested it and ordered the parts and came by to replace it. The job was done very fast and the repair was completed very quickly. Very good service and reliable repair work. Was able to explain the issue and explain the next steps.

Their first response was it’s not covered. Then when I insisted it was it still took days to get someone out here. That guy said it was a different problem. Filed another claim. No response. We had it fixed ourselves. This was the 2nd time I used them on a problem. They did nothing either time. The first time they gave me $200 to replace a $1000 stove. I am cancelling them. Immediately.

The assigned technician did not turn up, very rude in communication and did not indicate his ETA. We waited whole day and in the night, the system sent email regd cancel/reassign of job. The next day email came to be reassigned to 2 days later. We could not wait, it was weather emergency with 90+ temp outside, I called a private guy and got it fixed myself. Your CSR said it cannot be reimbursed as it was not preapproved.. but what else I am supposed to do! This was first experience and did not go well. Based on the credibility, I had bought a 5 yr plan.

I plan on cancelling my warranty if the pending issue is not rectified. Very disappointed in the service. I was told that I was covered at the time I purchased the warranty only to find out that it was a bait and switch. The air conditioner should be covered.

Nice C/S rep Seladonia (SP?) got my issue quick and executed solution. Friendly and fast! Issue was range of service offering via service provider - fixes dishwashers but does not do plumbing - should have been a simple fix that we all have to deal with now, but as mentioned, it was handled professionally and swiftly by customer service...

AC not Cooling. AC texted me if I would be home and arrived much earlier than anticipated which was a plus. He wore a face mask and covered his boots. He communicated very well. He took about 15-20 min diagnosis and replacing the capacitor. AC now cools and works great. Basically I placed the claim at 8am and my AC was fixed by 11am. I was certainly grateful for that.

The process was a complete success. From calling in the claim, to getting the service completed was almost flawless. The customer service rep and the technicians were helpful and professional. I would recommend Choice Home Warranty to my friends and family.

I started the claim. I received a phone call within an hour from a Choice representative. The technician came out the next day and fixed my freezer. He had the part in his truck. He explained the whole process clearly to me. The freezer fan was broken. He could have simply replaced the fan. But he replaced the whole freezer assembly.

Kitchen sink. Took too long to replace the snap on waterline. Technician had to wait too long to get approval then had to go get the item needed came back and had to go back to the store because he need something else to go along with it. Had an extremely difficult time removing and replacing the water pipeline. He did a lot of pushing pulling. He also put his foot under the sink. Was not a good experience.

I'm very disappointed with Choice Home Warranty because I you guys are fraud. I used your services for 3 yrs ago (2014, 2015, 2016) and that time I only did 2 or 3 claims. I renewed the service with you last month and this month my AC stop working and you guys said is not covered because a preexisting condition and because the services just started. I asked some friends about you and they said you guys do the same thing always. I want to cancel my contract because is not point to have it because always will be rejected when I place a claim.

Antonio ** arrived exactly when he was scheduled. Called in advance he brought all of his materials with him. I knew exactly what to address and how to fix it. Was very professional. And knowledgeable. Explained the warranty and the timing involved. I would certainly recommend to other of their clients.

The Ac company were very upfront professional. They showed when they said would and got the problem fixed quickly. Good thing too cause if Choice warranty had ruled this claim “not covered” for the third time I would definitely have fired them.

Working with Bill S was great! He was so informative, understanding, and helpful. This was my first time buying a home and purchasing a home warranty, compared to the over services I had spoken to before Choice, this was far superior in value and price.

Terrible customer service. Took 1 hour to come back and say, "We weren’t fixing or repairing unit. We’ll give you $1600 towards a $9000 unit with Cox building." I am cancelling the warranty today. I should have stayed with AHS.

Washer repair. Great and thorough job by your tech. Good representatives of your company. He came in and repaired, explained and did his work professionally. I have no more words and think you are a great company. Would highly recommend Choice! Thank you for your service and timely response. I have referred your company to others.

First, Not fixed yet. Second, CHW Message saying I will Owe $300 but for what? Also Tech was a day late getting here. However I'm not upset, here in Trump Time Anything can happen but it will be nice when my Refrigerator works! Longer term I feel that CHW could communicate better. My AC Complaint is a good example....

I'm not sure how to rate the company. You have yet to fix my problem and I'm currently still waiting for it to be fixed. We have more things that need taken care of. We are currently not satisfied with the service right now.

He was very patient and check every single thing. Very knowledgeable. He researched the code that the machine is displaying and did all that he could to fix the problem. At the end he preformed several more test and determine that he was going to replace the board. Waiting for the replacement.

It took almost five weeks for my fridge to get repaired. My first appointment was cancelled because the service company overbooked their technician and then they pushed me off for another 2 weeks. The costs associated with me having to eat out every night with my family could have paid for a new refrigerator. And of course, I was told I could not be reimbursed for those expenses. Very disappointed in the urgency to fix my issue and lack of customer service.

This is a waste of money. I waited 3 weeks and paid $85 for them to say maybe next time. They will only service the bare minimum of things that rarely break. I would have been better off never getting this lack of coverage and saved my money because in the end I still have to buy a new stove.

Having dealt with your company on three issues, I feel your company is a complete rip off. The coverage is incomplete and very deceptive. At this point I would like a Prorated refund for the remaining time on the policy. You will be hearing from me and possible my lawyer... I have spend approximate $8,500.00 to repair of replace equipment and your company has provided "Zero Support" or reimbursement. So why even have the policy.

In the guest bathroom Water running continuously nonstop in the toilet water tank after flushing. Filed claim online. Technician called the same day, scheduled appointment came on time and fixed the problem. We are very happy about the quality and timing of service..

Fixed AC unit in timely manner and explained everything clearly to me that was causing the issue. Great customer service and very attentive during the scheduled appointment time. Explained the preventative maintenance I need to perform on the AC at a later time that would prevent the AC unit from breaking down again.

The company's response to the problem was quick. The tech was available immediately. The selected tech was professional and knowledgeable. The issue was resolved in less than 24 hours. We were very satisfied with the offer resolution. We would highly recommend this warranty service. We have never had a home warranty service before.. For a 22 year old range, the offer was substantial towards replacement cost.

Pool pump. Great customer service. The only thing that could have been better was the amount of time between when the claim was made and the date of service. But other than that everything was great. The company was great, the service was completely covered and the technician was very knowledgeable.

The guy that came was very nice, but was reluctant to want to do the work that involved repairing the cooktop. There was some clogging of the burners and appeared he was giving me a lesson on what should be done and what to do to resolve the issue. I was to do this myself after he left. Now, don't get me wrong. He did clear some of the blockage and showed me where the problem was and I appreciate that. However, if I were to do it wrong, then I would have bigger problems. My opinion is....he is the expert, he should be the one to fix and resolve the problem I called about.

Great, great service. I got a warning from my Nest thermostat that my system was shutting off and on 70 times in a day. A/S Eco Air services came out promptly and diagnosed the problem. Had me up and running in less than an hour. Also gave me tips on energy efficiency and maintenance.

My HVAC has lost its ability to cool. With my upstairs hitting 77+ degrees and climbing, I went online and submitted a service request after business hours. The next day I had an HVAC tech calling me to say he was on his way! I only needed refrigerant added, but still, having such an incredibly fast response in the middle of summer during the COVID-19 crisis is amazing. I will highly recommend Choice Home Warranty to all of my family and friends!

Choice is too slow in responding. I’ve used other home warranty companies and Choice does not measure up. Going to try one more time to compare response time when I need next repair to analyze response time before I cancel and go back to Total Protect Home Warranty.

HVAC and dryer repair. Both prompt and very courteous. They explained the problems and said they would be back today to complete the hvac repair and the dryer needed a part ordered so very pleased. This program is saving me money and hassle of finding my own repair company and very quick top respond.

I'm very happy with the technician because I hired him myself. He's an honest man, friendly, affordable, and came out a day earlier than planned. However, I am NOT happy with the service I received from Choice Home Warranty. It is unacceptable to have gone almost 96 hours without a working A/C. I completed a claim online as soon as I discovered the issue. The first company scheduled an appointment 8 days out and then that was cancelled because I'm outside their service area. I truly feel CHW needed to do more in this situation. I do NOT feel like CHW cares about its customers in the least bit. I will NEVER recommend CHW to anyone I care about.

I cannot objectively rate this company without diving deep into the contract to know how it operates, its response to my concerns, and its promptness including other factors that would make a good and unbiased rating. The agent who worked with me was good with good customer service etiquette.

I am currently in the market for a new home warranty co and decided to try Choice Home Warranty. After signing up, I had a question regarding my new policy, so I called back. Once it was established that I was a customer, and not trying to sign up, I was transferred around several times and then placed on hold for over an hour and twenty eight minutes. I was on hold longer than I had been a member of Choice Home Warranty. When I finally spoke with someone, who didn't hang up on me, put me on hold, or transfer me, I canceled my policy immediately. I would NOT recommend Choice Home Warranty to anyone EVER.

AC Repair. Customer Service/Claim handling staff found to be cooperative and helpful. Thank you very much for timely action. Choice Home Warranty is good company I definitely refer to a friend. I am customer of choice home warranty from past 3 + years.

A/c when out on Sunday. File claim Sunday night and they had some out out on Tuesday to fix the unit. The unit can not be fix, so they order a new unit to replace the old unit. New unit on order will be installed today.

Refrigerator handles. Waiting for CHW to assign Technician. This is a first time I ever waited 24 hrs. for a tech. I assume due to Covid-19...we all experience some difficulty. I hope someone will be available to complete my work order ASAP.

Dishwasher repair. Technician was very friendly and professional. I am completely satisfied with having my machine repaired. The technician ran numerous diagnostic wash cycles and disassembled a great portion of the machine in order to find and fix the problem. He also identified leak problems that I am having with my faucet and water line.

Fast, easy and friendly service for a great price! I appreciate the consideration for my time and finances. The representative worked hard to ensure I got all the coverage I needed at a price I could afford. I was also assured my policy would start right on time. Thanks!

The technicians were very polite and courteous. They did a good job. I liked their work so much that I asked them to come back to do work on my other bathroom shower that needs to be snaked. They are returning on Saturday.

Refrigerator not cooling. Condenser needed to be replaced and recharged. Technician had part on truck and was able to complete job in one morning. Tech was courteous and efficient. He also answered all our questions about the breakdown and what caused the failure.

Kitchen sink clogged, water backup from garbage disposal. Backup affected downstairs bathroom sink as well. Water backed up into that location and leaking under the sink. Not able to clear clog so claim was filed. That's all the details I can provide. I don't appreciate not being able to submit my description based on a pre-defined field. If there's nothing more to say, I shouldn't have to provide filler.

The technician was very helpful and explained everything to me. He was on time and I didn’t have to wait long. Luckily there was not too much damage so it got fixed right away. Thank you for ur service and the value was ok. Not expensive.

I've been with Choice Home Warranty since February 2014. They have provided a level of support for my household appliances in a professional, expedient, and quality manner. I am very pleased with your company; keep up the great work. We depend on our appliances to keep this family going and I can always depend on Choice Home Warranty to do the same!

I was misled into believing that everything was covered on my plumbing and when I had an issue the claim was denied. I’m hope the next experience will be better. My plumbing is worse now than when someone came out. Now I have to pay exactly what my monthly cost for this is to get it fixed. Extremely disappointed!

I couldn't turn off the faucet in the bathroom sink. The technicians came in a timely manner and changed out the washers on the faucets. They were courteous, knowledgeable, and performed services in a professional way. I would recommend this company to others.

There was a error which delay getting my trouble fix. I only have one bathroom and I’m being left with going to store restroom during this COVID days but it was still fixed and I’m hopefully able to get it fix the next day hopefully.

Updated on 03/17/2021: While the claim was denied the technician was extremely personable and knowledgeable. He explained what the problem was and why it was likely that he wouldn't be able to effect repair. The unit is twelve years old and evidently the failure is a design flaw. That and the fact that the parts needed aren't available. Like automobiles, replacement parts are only held on stock for ten years so what we actually have is planned obsolescence.

Got a repairman on my own. Didn’t realize that. Could not get reimbursed for an electrical repair. Next time I’ll call Choice Home Warranty first. I do believe that Choice Home Warranty service will or should provide a reputable service technician. The customer service representative was nice and understanding. I accepted the fact that I did not follow the proper protocol.

I have been a member of Choice for 4 years. Every time I call they are great to respond. I would recommend them to anyone.. My daughter just bought a house and I told her to get choice home warranty.

I spoke with Jason today to renew my 4 policies and he was very polite, professional and thorough. Very good sales agent. On another note, I was not sure if I would renew because of an experience I had with one of my rental properties. The dishwasher had to be replaced and you sent me a check for less than half of what it cost to replace it. I got the policies so I would not have to be bothered with repairs/replacements and I still had to do the work and pay more. I have been assured this will not be the case in the future. My satisfaction today on this survey is regards to my conversation with Jason.

I was very pleased with the service I received from Todd. He was professional, gave me just the facts I needed to know to make a decision. The cost of the insurance was very reasonable and because of the added value and special promotion I was sold. Todd was very prompt in getting back to me on questions I had. I will be making referral attempts because of the service I received from Todd. Thank you.

Our new HVAC system needed to be reset a few times a day. Ordering a different and better thermostat. Hopefully that will fix our problem. Choice Home Warranty has been a blessing on getting things repaired promptly. Always get a real person when you contact them. Definitely worth having. We have had it for over 5 years.

The air would turn on and off and didn't feel cool. The tech came very polite and professional. Went right to work. Within 30 minutes got it working properly. It took only 2 days from my call to Choice until the tech came to the house. Very impressed with the response time. The customer service personnel for choice was very understanding, polite and very professional. I am so thankful that have this Warranty on my home. It really does give you "peace of mind". Lastly please keep in mind that this call was made during the pandemic where wait and response time are longer than usual.

Mr. ** from R & M came to service our air conditioning unit early that morning. He said the pipes were frozen and he would have to return the next day. Fortunately he called me later that Thursday evening and was able to service the unit because this hot Charlotte heat had melted the frozen pipes. He was so helpful and really appreciated it to have a cool house before the holiday weekend.

My refrigerator is still leaking and I have not heard anything from anyone, except e-mails with no useful information. So tell me why I should continue to invest in your company? Up until now we had been satisfied with your work.

Dishwasher. Fast service, highly recommend your service. Friendly service people on phone and the man that came out as well. Good. I was referred by a friend. So glad she did. I will spread the word around my lady friends also!

Tony ** was awesome, respectful, and helpful! He should get 5 stars and be recognized by management for excellent service!! However, I spoke with 2 reps prior who were POOR!! Interrupted me repeatedly and VERY high pressure. Additionally, the next day after signing up for your service, I got a sales call from your security dept re: a security system for my home, VERY disappointed that you would waste my time with unsolicited phone calls!!! Would recommend CHOICE based on Tony, but DEFINITELY NOT recommend after the sales call. In fact, I am reconsidering my decision. Remove me from your extraneous sales call/upsell lists immediately!

We had a unit go out on June 24. They came out next day. Said was blower and would order part! After many calls forgot to order until July 1! We put family up in hotel 100 degree heat! Bottom line after many calls job not done yet! Called local. Got part. Done next day! Choice put you on hold. Refuse to pay for the repair (almost 2) weeks out! The tech said the first day he could replace the whole unit that day but Choice said to order part! They have a repair or replace but reasonable! Other company ordered it overnight and in next day! This is the company we get annual service done so they warranty you! Which we do twice a year! My husband had documented everything and Choice have been nothing but rude and unprofessional. They have yet to call on an ETA on the part or installation from their service tech!

Scheduling and the repair was timely. The contractor was knowledgeable and polite. Problem was that Choice denied the follow-up claim regarding the out of balance fan. With some discussion the contractor replaced the fan at no charge. I am pleased with the service as the Choice policy saved us a lot of money on the repair.

Heating element on dryer. The serviceman from Sears arrived on time, was very knowledgeable and completed the repair in a timely manner. I only gave 3 stars due to the fact I waited all day the day before for the first repairman, that didn’t come, because he had not received a work order, even though I had received an appointment email. Also, the person I spoke to to initiate the first Claim had such a heavy accent and there was so much noise in the background that I could not understand or hear her. I told her the problem to no avail. Overall, I have been satisfied with the service I have received from Choice.

Ac unit. Wasn't working properly. Needed Freon and they changed the condenser and checked when done to make sure was working properly. Was very happy that someone was able to come out quickly. Still need other work done on it though different department.

Refrigerator repair. The technician from Riprock Appliance Repair Service was awesome. Completely professional, on-time, cleaned up after himself and friendly. My appliance works now, runs like a champ and I have ice again! He came in and went right to work.

Signing up for the Total Plan was quick and easy. The customer service agent was very knowledgeable and was able to help me with a payment plan that I was comfortable with. There's plenty of competition out there and it makes a difference that someone like George Foreman backs them.

Ice box repair. Job well done. Technician Mr. ** did an excellent job. He knew what he was doing. He was very clean and did his work without wasting any time. I am very satisfied with the service. This was my first call and I am very satisfied.

A/C not working. Technician from Wizard, checked problem, and said it would need new parts that had to be approved by Choice Warranty. Have not heard any further information... A/C still does not work. Date of service was July 4, 2020. Do not know whether we should hear from warranty company or service company.

One minute after I filled out the information and paid online. A sales rep calls and says he could’ve saved me 20% more on the phone. Why was that option not available online???? I expect to be contacted to make this situation right!

Your company is a fraud! You use unfair and contractual reasons to avoid repairs! If I am going to pay someone to maintain my appliances, then why pay Choice? You should include a maintenance plan into our monthly payments, but oh no, then you would have to honor repairs.

Called about an A/C that stopped working. Tech took two days to come out and check it, and determined that a drain pipe had come loose, causing water to drip all over the unit, which fried the control board. Claim got denied due to water damage. I appealed and cited their coverage: "...are in place and in proper working order on the effective date of this home warranty contract. This Contract provides coverage for unknown/undetectable pre-existing conditions so long as the malfunction could not, or would not, have been detected by a visual inspection or simple mechanical test."

We had to find a new warranty company and Choice Home Warranty was the most highly recommended. The customer service was excellent and it will cost us less money each month. The process was extremely easy to complete.

Electrical. Although tech was a little late he was excellent! Very helpful in identifying the issue and promptly fixed it! Derrell was friendly and maintained safety standards to make us comfortable with social distancing. Thank you.

I call Choice warranty on 07/01/2020 & request a Technician to check out my unit, I did not get a response until I emailed again, Reception Schedule some to come out 3-8 pm on 07-07-2020. No one came or called, I call Technician after 8pm, he say he would be out 07/08/2020. No show, no phone call, I call Choice warranty back, they cancelled the order and was sending another Technician, I have not heard from them, this is very poor service, I am very dissatisfied.

Freezer stop working. File claim online just to have someone call and state the freezer is not covered.. Did not realize that at it was never brought to my attention when I first bought the policy. If it was brought to my attention at first then I would have had a chance to consider adding if that is what happens. Very disappointed and I just have bought for 3 yrs. Kinda regret that since I did not realize how your company worked..

I had a lot of concerns and questions. And James thoroughly answered my questions and concerns. Very detailed and courteous. I am grateful! Also, I love the idea that it covers 3-flat buildings! Thanks Choice HOME, way to go!! I hope the service going forward will be just as great and rewarding!

I am located in Georgia. Tech arrived promptly at 8AM which was fine. He quickly assessed the problem, identified parts he needed, and then discovered that CHOICE approval agents are not available until 9:30 Eastern time. Technician had to back out my repair order and hold it in queue for a later time in order to await getting approval from CHOICE repair approval team. This proved to be very inconvenient to me and the technician. Thankfully, the technician called me back a few hours later to tell me CHOICE approved the parts & repair and he would reschedule to return on the 20th to complete the repair. Again, Repair tech was AWESOME, but was limited by CHOICE processes to identify a proper path to

The technician was very knowledgeable and quick. worked clean and didn't leave a mess... you should use this guy all the time. He was on time. The last tech took 2 weeks to fix an issue, this tech took 2 hours... awesome!!!!

Dryer stop heating up. I was very satisfied with the repairman. He called to tell me that he was on his way, with an arrival time. He was very courteous and pleasant, Most of all, he came prepared with the part needed to fix my machine, He was efficient and timely. Needless to say, I am a happy customer.

We received very prompt, courteous, and professional service from the technician. He analyzed the problem, and immediately went to work correcting it. Choice also are to commended, as I was kept abreast of the progress of the arrival time of the technician. I was very pleased.

Air Conditioner. So my blower motor and something in the motor needed replaced - to my surprise the motor is covered - but the bracket to hold it on and the wheel (or whatever inside) were not covered. What was I to do - get a new motor that couldn't be bracketed and the wheel left the old one that could break, warp, etc...so I would have to have another claim? This part to me is bogus. I'm considering canceling with you and moving to American Shield.

All Pro service was on time and effective. I Would recommend them to anyone requiring hvac repair or maintenance issues.. The technicians answered all my questions and made me understand it.. My ac is running again after they identified and fixed the issue.

A&M arrived during the time slot and did minor repairs to our HVAC system which appears to have fixed the upstairs cooling issue. Due to the 4th of July holiday and Covid19 it took several days to set up the appointment.

Colton came here and he was very professional. He went beyond the Call of Duty to make sure that everything was working properly. I just needed a thermostat replaced but he did a very nice job and he cleaned up as he left.

I received a prompt response for both of my claims, related to our garbage disposal as well as our garage door opener. Both claims were addressed and repairs made, in less than 24 hours. Both techs, who came to our home, were knowledgeable and professional. I would recommend Choice Home Warranty to friends and family.

Technician was very accurate and informative. I wound recommend him to anyone. He gave very good service and recommend the things we need to do to keep any other problems from happening. He was amazing and I will call him again.

Faucet needs replaced. Service man came Friday 3 of July. He said, "You will hear from us Monday or Tuesday." It's Thursday now, and they said they're waiting to hear from my warranty company "Choice." So I'm going to start looking for another warranty company I guess.

The service was excellent. I would definitely refer a friend. First contact was impressive. I didn’t have answer a bunch of questions. An appointment was set up for the next day. The repairman was on time, he was virtuous, and professional. He found the problem and fixed it to my satisfaction.

Dryer would not heat up. Technicians fixed in less than 1/2 hour. Very professional and courteous. Haven't had to use the warranty in quite a while but it is worth the annual fee. COVID 19 made it a challenge for all.

Clogged drain in bathroom sink. Repairman arrived earlier than expected. Very polite. Found problem quickly and fixed the sink with no problems. He wore a mask. There is nothing else for me to say about this. It was a simple repair.

Very helpful. Gave me options. Very informative. He was very kind and explained all details about the plans. Did not rush me. Waited while I got my info. Told me that the plan was transferrable or went with me if I moved, I just wanted a year coverage and he said I could add more time if I want.

A/C repairs. The technician was professional and very informative. He didn't rush, was concerned for my family's safety by wear the required safety garments. We appreciate the level of respect shown during this process. I highly recommend this company to everyone who reviews these comments.

The people you sent were excellent and courteous. They responded quickly to my inquiries. It did take a couple days to find the issue, order parts and install them. I would definitely use this firm again for our furnace and air conditioning problems.

I received a quick response to my request for service. The technician came within the scheduled period of time, was knowledgeable, respectful and professional, and resolved the problem quickly. Navigating the request for services online was done easily and I received acknowledgement of my request promptly. All my experiences have been positive and I would DEFINITELY recommend Choice Warranty to my friends and family. Thank you!!!

Our air conditioner went out on Saturday, July 4th...I realize it was a holiday, however, it was over 90 degrees each day and we have a large dog in the house but the earliest appointment I was able to get was the following Tuesday! I could have been taken care of on Saturday had I been able to use any company. I didn't realize CHW had negotiated with only certain companies and they have to 'wait until someone picks up the claim'...when someone did pick up the claim, you are provided a phone number to contact and I tried contacting them but no one answered the phone nor my text until Monday morning.

Plumbing - main line back up. The 1st plumber never showed up. The 2nd time i called, had to create a new claim. If the 1st one closes without vendor showing work completed, CHW should have a follow up system.

Choice Warranty provided a prompt and efficient service. The technician assigned to my work was good and knowledgeable. He quickly determined the issue for the AC not working and fixed it. I would highly recommend Choice Home Warranty for anyone needing one to cover the high ticket items in the house.

I contacted CHOICE for our fridge that was not cold in the fridge section only. They contacted me back within 10min and scheduled service for fridge that day. The contracted service man was awesome and I’m very impressed. Thank you!

The Sears technician arrived promptly. He was very courteous. He was able to repair the refrigerator, at least temporarily. The evaporator coil in the almost 20 year old freezer compartment was frozen solid which kept both the freezer and the fridge side from cooling. Parts pending but it's working for now.

I just signed up yesterday; my policy number is listed above as the order number. I found the sales rep to be in too big a hurry to get me to sign-up (I currently have AHS) and spent very little time talking about CHW. He also promised to send me the email address to send my proof of AHS current coverage but didn't. I called into customer service and they gave me an email address but I have not received confirmation, per my request, they got it. Not too impressed with your service thus far.

Technician that came to home was excellent. Explained wall oven could not be fixed. I had an email that day with my replacement amount. However I asked to speak to the representative mentioned in the email. Left 2 messages and 2 emails zero response.

Ease of raising issues online and they jump on it immediately. Even in the Covid situation, I was informed about possible delay and was given option to get it fixed and reimburse. Every person who visited for any issue says they like Choice! I have renewed for 5 years after initial 3 years...

Ac service. The tech was spot on. Polite, professional and technically proficient. He knew the issue as soon as he walked up to the unit. He went out of his way to make sure my unit was up and running with no delay.

When I purchased the program with Choice Warranty, I was told "No Heat & No Hot Water" were considered priority calls. My hot water heater temperature sensor went out in the evening and I filed a claim right away because they told me they are available 24/7. Due to the pandemic, they are only available online 24/7 (understandably - sort of - seeing as everyone is working from home, you would think, people on the phone would be available - but whatever - I get it). I file the claim at 8:40 pm, I call the following morning and my claim hasn't been assigned to anyone nor has anyone picked up the call. Noon rolls around and still nothing.

I've been trying to get my A/C unit fixed for a couple months now, and it has been the biggest headache in the world. They send out a technician who they don't let fix the problem. I end up having to pay the full service call bill and they didn't or wont refund the extra expense.

I paid my deductible of 60 dollars and was a waste of money. Nothing was fixed. Still no ac. The technician was great and knowledgeable but my claim was denied for well no reasons given I will just have to wait for the appeal maybe I will change my mind.

The technician arrived on time actually even earlier, was very polite and neat. He finished the job in a timely manner. He also took time to explain what was wrong with the microwave. He was very courteous, no hand prints was left, he even clean it up. Recommends this tech to everyone, sorry I forgot his name already. Thank you.

I had my washer checked. After a couple of tech appointments were made. It was not able to be repaired. I received an email offering me $299.99 towards replacing/buying a new machine. Couldn't touch anything with such an offer. I denied this offer with advice from a rep that this would be submitted to a case manager. I called but could not get thru to this person. I have been very unhappy with several issues. For some reason the people I am suppose to talk to don't answer call. Very frustrating and I am about ready to come unglued. Not sure I want to stay with this company for the future.

I communicated with a Harry **. His customer service was excellent. His friendly nature and willingness to answer all the questions asked made my decision to sign up with your company easier. Your prices are comparable to other companies I have reviewed.

The claim went smoothly, the original plumber never showed... Twice...failed to show during time frame then when I called he said he would be there within 2 hours but never showed. Choice was real good about the situation, the reps were pleasant, apologetic and helpful. The second plumber was very responsive, pleasant and helpful. He did a great job.

We moved into our new home about two weeks ago and unfortunately have had many issues. =( Choice Home Warranty has been quick to respond and sent out quality/professional specialists to address each issue. It is super easy to put in a claim online and then they call me with the details on what company is scheduled to come and when they will arrive. We have been very pleased with how easy it is to schedule someone to come and fix what is broken. Overall, we are very pleased with their services.

Let me just start by saying, I thought this company was a hoax because for the price, they cover everything. Now, two years later, I love this warranty company! Best purchase I have ever made! My washer and HVAC failed and I contacted Choice Warranty and they took care of everything! Please don't hesitate!

The experience started out good but as the call progress the customer service rep was constantly trying to up sale us. We explained we are senior citizens & my husband is a veteran and could not afford anything but the monthly payment that was first quoted but the sales pitch continued. We hope we have a good relationship with your company and appreciate the survey.

Does my opinion matter, your case worker is giving me the run around. It's July in TN and I haven't had AC in 6 days and you won't approve a new outside unit which I could get replaced as early as tomorrow. The part for the unit is back ordered in Houston for 3 weeks due to Covid19. So once again do you think you care about my opinion.

Even tho the problem wasn't covered my experience was fast and informative. The filter needed to be replaced and the condenser coil was plugged up. Mark from Integrity of Eaton Rapids came over within the hour of my call to him. He was straightforward and pleasant. I hope you would start with him if I ever need help like this again.

Master bathtub on second level, water goes down drain extremely slow, I tried cleaning it out, no luck, also tried to snake it without success, the drain seems to be clear of any debris, no grease or grime that I could see.

Just signed up for warranty. Saw the commercial and decided to see what the coverage was. I currently have a policy with another company. Choice has lower deductible and offers more consistent pricing. I look forward in having a great long term relationship with Choice. I also have the choice to speak with a live representative instead of just an online service.

I signed up with Choice today. The service rep Neil, was very efficient and understood my needs, and offered a contract that met my needs. Have NOT used Choice for any repairs yet. Have to wait for 30 days as is the case with all such home warranties. Hope the repair service will not be a hassle when there is a need. Thanks.

Today, I called the Choice Home Warranty line to renew my home warranty and somehow ended up with the same guy (Greg **) from five years ago. It was a pleasure talking to him and instead of the three year plan that I received several calls about I left with a six year plan and feel good about it. I have CHW at my second home as well and even referred my son who is a CHW customer. They stand behind their warranty to the level that you paid for and that the contract states. They have been exceptionally busy recently but get back to you, send out a repairman and in my case a check towards a replacement appliance. For around $1 a day you can be covered for home repairs. Sign up today and let Greg know I referred you.

AC unit not cooling. Frustrating as heck. Unable to get to talk to a representative when you need to and being told that it could take up to a week for a resolution just doesn't give a customer any reassurances that the problem will be addressed in a timely manner.

Had a tech come out to check my ac. The unit is out. You guys sent me an email stating you would fix the unit But me come out of pocket $2200 dollars! So you're fixing half my ac issue and expect me to pay the other half! I'm without ac. I paid you guy in full 3 years of service. This is what service you offer? Wow. (Example) is me having car insurance and when I wreck I pay half the damage to get my car running...I need answers like asap. Maybe I need to be speaking with a lawyer and stop writing you guys to fix the damn ac. When I paid for your services I paid in full no questions. Why you don't offer what you say you offer.

I am not happy that it took 4 days for me to actually get a service call and that your c/s representative told me over the phone that you do not do emergency service calls at all. Then when the serviceman finally came days later, I was told that my coverage with you does not include coverage for problems with water so it is costing us $875 to install a pump to fix the problem with our central air conditioning. I have no complaints about their service, my only complaint is with your company’s service. Therefore, we will be reconsidering whether we want to renew our contract with you when our current one expires.

Once the service person finally got here had no problem with his work. I find this warranty program a waste of money. I've already ask for my money to be refunded. Cancel my policy now! I know now that I was not informed properly how the warranty worked. Just refund me so we can move on.

I have not been pleased with this warranty since we inquired about it. The customer service and accounts take forever to get an answer. I put in a claim on my tub that leaked through the ceiling and the guy they sent out never looked to see what the problem was. He just assumed it was a drain issue without opening anything or seeing for himself so the ticket was closed without action. I appealed this decision and the person said the guy is a professional and knows what he is seeing. Even when he NEVER saw ANYTHING. I fixed the problem MYSELF and it ended up being a seal on the jets, not a drainage issue, but I still had to pay $65 to the man who did absolutely nothing!! As far as coverage goes, I hope you enjoy reading pages of fine print or else you will not know what is actually covered before submitting a claim.

Referred to by a friend in the same community. Customer service is good, not sure of the service by the technicians. I did not shop outside for similar plans, but the rate is definitely competitive as per the general feedback from others.

You were unable to provide me with a plumber and I had to get a plumber on my own. I am questioning my CHOICE to change from American Home Shield to your company. Also I tried to apply for the reimbursement and was told I was not eligible. I AM NOT HAPPY AT ALL!!!!

I was disappointed that my first claim with Choice was denied. I had no control of lightning striking in my backyard, totaling my son's truck and wreaking havoc with several electrical operations. Cited for the denial was "The zone system is not factory installed equipment and is a modification to the air conditioning system and the terms and conditions section F number 11; we are not responsible for repairs related to inadequacy, lack of capacity, improper installation, mismatched systems, oversized systems, undersized systems, previous repair or design, manufacturer's defect, and any modification to the system or appliance." I do not understand how my air condition system not working because of a lightning strike fits the criteria for denial. I am in the process of appealing the situation and hopefully can resolve this issue.

I was able to get an appointment for the next day, which was great except the technician was caught a another job. He at least contacted me that he would not be able to show. He said that I could contact them to reschedule which I attempted to that online and was told to contact the warranty company again to reschedule. Since everyone is working as remotely these things get mixed up. The email showed one thing and the website showed different. After I was scheduled with another different repair company and told to contact them I realized there no need to start a new claim for the same issue. I give 3 stars for medium experience because now I am unable to use my dryer and still waiting for part.

Super excited to start the new warranty plan. The current company that came with our house was not very attentive to when we had we had service issues. Never followed up nor did they go over and beyond to help with the problem. At one point we had the same issue (ongoing) for 4 times....finally by the 4th time I said I was not going to pay a deductible as it was the same problem.

The technician from Des Moines Heating & Cooling was courteous and explained what was wrong. The capacitor burned out and had to be replaced. I would certainly recommend this company. Being new to Choice Warranty, I’m glad I made the switched from First American Home Warranty.

I am totally dissatisfied with Choice Home Warranty. I feel each time I file a claim the company finds a way to deny the claim. I could use the annual warranty cost for my own repairs. I definitely would not recommend Choice home warranty to my friends or family.

My AC stopped working. The technician was excellent. My AC is working. The technician notified me when he was 30 minutes out. He explained the problem and what had to be done. The dispatcher was very courteous too. It was a very good experience.

The technician called before coming and was on time and very professional and friendly!!!! I would definitely recommend him to a friend. It took him almost no time to diagnose the problem and fix the issue. Great job picking the right technician!!!

Leaks and a broken toilet. They assessed the situation, went and got the parts and then came back and fixed everything. Both guys were masked and were very nice and professional. I had had them here on a previous claim so it was nice to have already known who was coming.

I really appreciate the Service and follow up of the Choice team. We got the service on time and very prompt solution. In this Corona time, we thought it would take time to get the service. But we got our plumbing issue fixed so fast.

Garbage disposal. Bill payment was on phone. I did not get receipt by email, but text message. It is not good. I can not store proof of payment in my file (print out or e-mail). Contract company need to give receipt info and business card to customer. I do not know the difference between old original model and new other company model. New one is smaller in size or capacity, but has same horse power. Why? It is cheaper model or lower quality than original one?

The ice bucket had a malfunction and the technician was very thorough and helpful in getting what we needed fixed. He explained the warranty program and how it works. He also offered to be our Service guy moving forward. Thank you Choice Home Warranty.

Premier Heating & Air LLC arrived a few minutes before the appointment time of 3 pm. It started to rain really hard; they did allow the rain to stop them from during there work on the outside. Because they did not stop for the rain, they finish the job in responsible amount of time.

The last 4 requests I have submitted were rejected and it’s really frustrating to be paying so much for a home warranty that doesn’t cover the issues to repair or replace the more common problems with my pool and home equipment.

I was told by a Choice Phone Rep. that there is not any charge for service calls, however, if I make a claim, there is a $65 deductible. That is completely untrue. There is a $65 charge for a service call. I do not like to be lied to. Especially in the very beginning of signing up with CHOICE. I AM CANCELLING.

First of all the company that WE found, Landrum Heating and Air were fantastic. Came right away, and was in your system. So now I will start with the rest of the story. We live in SC, been in middle 90s and our air goes out. I call Choice and they assign me a technician, 5 days from my call. We were not happy but what could we do. We made calls to the technician, to make sure he was coming. It is 87 degrees in our home. He never answers, never calls back, and never shows. I call and complain and they say they will reassign, they did, another 5 day wait, same guy...Solomie B. Another no show, calls made again are not answered or a call back.

The technician came out the next day, diagnosed the problem, and fixed the AC right away. Took less than an hour to fix the issue as he knew instantly what was wrong with it. Also provided some tips on how to keep the unit clean to prevent from further issues. Grateful to them for being so quick in 95 deg. weather.

Garbage disposal leaking! Unable to repair so it was replaced! Customer service on both ends very good! Friendly and timely for both. Repair done quickly and serviceman extremely courteous and helpful. I was expecting replacement item to be what I had (insinkerator) but it wasn't. Overall experience very good.

The technician was very professional and arrived right at the appointed time frame. Upon his arrival the technician did his checks and was able to quickly determine the defective components. He had the necessary parts and replaced the defective parts. After restarting the system, he also confirmed Freon level and affirmed the a/c was fully functional before he departed.

My fridge could not be fixed so I was offered a replacement as it would cost more to repair than to replace however I don’t think the replacement cost is enough to purchase a new one of the same value or even a little less. I will have to make up the amount with more money than I thought I would have to.

I have a washer that needed evaluated. Choice Home had a reputable company come to determine the repair. After the evaluation was complete needed to pay $60.00 for service fee. The transmission went bad and was not economically feasible to repair. It is needing replaced. They assigned a Case Worker to me for the claim. She was able to give me an amount to purchase another washer similar but not the same brand. It will take 3-4 weeks to receive the check as they are backed up in the claim check department.

Dishwasher not draining. The technician that came out was very professional, knowledgeable and took great care in not damaging our floors. He wore a mask and gloves which made me feel safe in knowing that he was adhering to issues with COVID-19. He advised of the cause and offered solutions for the future. He was thorough and professional.

Derek handled my questions with patience and care. He was very nice, to the point and pleasant to deal with. I will be recommending him and your company to my neighbors who are looking as well. I hope that God forbid we have a claim things go as smoothly as the policy set up did and I will recommend to everyone. Pricing was very good and the 13 month price or one month free was an awesome perk that I hope to Continue each Year. Derek was amazing! Thank you.

Dryer wouldn't shut off when door opened. Serviceman ordered part and came back and installed. He was very courteous, clean and friendly. He was here on time and as promised. The company answered our email very shortly after I contacted you and serviceman sent right out. Very good service.

My call answered fast and scheduled for a technician to come and look at it. The tech came a day before the scheduled day and fixed the problem. I am determined to recommend Choice to all friends and family members as I did before. Thanks CHOICE!

Very polite, explained what needed to be done. Called to let me know when they were on he was on his way. Show up and assess the problem and then informed me what he needed to do to take care of the problem.

Technician kept me informed of when he was coming. Was able to come earlier than planned so called to ask if that was okay. Came when expected. Kept me informed of what he was doing. Fixed problem. Left bathroom clean. Was very pleasant and helpful.

Had a claim on 7/6/2020. Within the hour I was notified that a technician would be at my home on 7/7/2020. Technician arrived gave report to CHW. By 3:00 pm I had my new disposal. Great service! No complaints! Technician was great in completing the work. Left the area clean and it was completed within a short time.

Serviceman was on time, courteous and seemed capable. AC is now working and just can hope it continues. I am not technical, so am not of just what was done. He left a business card for my further reference if needed. We depend greatly on our AC during this hot Summer.

Technician Huy - He was very professional and courteous. He practiced social distancing the entire time at my home. He kept me well informed as to the job process, explained what part he was able to test and replace, and which part had to be ordered. He patiently answered all my questions and explained the eta of the part and scheduled the day he would return to do the installation.

Getting my dryer diagnosed and replaced it was a easy process. I initially received a low offer but when they compared my features they increase the offer to a more reasonable value. The customer service representative was very easy to work with and nice. No complaints about this process.

Good service and experience during this past 3 years. Lucky when I called to Renew the person who took care of my 3 years ago was the same person who answered the call Derek. Great customer service and amazing employee.

The service was quick and efficient and the technician was very nice. The technician took the time to understand the problem and based on what I said he easily fixed it. I will highly recommend the service to family and friends.

Took care of all my electrical issues and fan and switches and outlets. Make sure to ensure that all my outlets were working and that everything was taken care of. He is ordering parts for my ceiling fan and will come back and fix it.

I deal with a lot of home warranty companies. This impressed me, I called in AC issue on Monday afternoon, I did not have to wait long to get through, and get a live person, Monday night, they had a company, and appt scheduled for the morning. Within 24 Hours or less, AC was fixed!

I was having problems with my air conditioning this past weekend. I was able to call in a claim to Choice Warranty. The representative that took my call was very professional. Answered all my questions in a timely manner. I will recommend Choice Warranty to my family and friends.

Very disappointed about my experience with my claims. The customer service handle me with not caring about my washer, been dealing with this since February. Had leak from washer twice in my house. No one showed any concern. I address my washer from the first appointment and that claim adjuster need not to be in that position. Not satisfied with the cost for my washer.

Outstanding service on Choice Warranty's part. But the service tech had to order a part and I am still waiting for it. The tech that ordered the part told me that they would ship it to my home. Still waiting. Been over a week.

Mike ** was my technician and he was very professional and had my AC working within 30 minutes. My husband is very sick and suffers in the heat. I am very appreciative of the prompt service. Thank you Mr. ** for taking care of my AC needs. Thank you Choice Home Warranty for responding so quickly to my work order.

Garage door - The technician was prompt and knowledgeable. He was able to repair the issue upon inspection and did so quickly. I would be happy to recommend his company to anyone at anytime. This was my first time using Choice Home and was pleased with the service.

The guys were nice from Cone electronics, Choice Home Warranty was actually easy to get a hold of this time. I could understand the agent and they assigned my claim to a company promptly. This my 2nd 3-1/2 term with CHW.

A very good job by our agents. Polite, courteous, informative, helpful on all ways. A pleasure to talk to him. Well informed and very polite and courteous. Thank you. They were well trained and know what they were talking about. Thank you.

The agent was professional and well informed on the product he sold me. He was persuasive but not pushy. Hopefully, this insurance will be everything he said it will be, if I should need to use it. I will recommend it to my friends and family.

The tech was on time and professional. I was not able to meet with him because of vertigo issues; however, he showed my wife and daughter the issue and corrected the problem. He also gave them tips on how to help prevent it from reoccurring again.