Choice Home Warranty Reviews

I received excellent customer service from Choice Warranty. I submitted a request to have someone service my garbage disposal on Friday and Choice scheduled a vendor BME Services to come out on Sunday. I truly appreciate the efficient and outstanding services received from Choice Warranty and the awesome technician who visited my home from BME Services. My garbage disposal is now working.

He was an expert plumber and fixed everything. One great thing about him was that his company stayed in touch with me and kept me informed about when they were coming and if any changes needed to be made. I really appreciated that. I have already given his name to a friend of mine. Will use him again!

The wait time for the first appointment, in my opinion, was too long but since there was no urgency I did not request an earlier appointment. The assigned vendor did not provide any way to contact them. On the day of the appointment I waited until 15 minutes before the end of the time period to contact them. I then was managed by a virtual assistant. I was told that my appointment needed to be rescheduled. I am not sure what would have happened had I not called. The second appointment was later than I felt it should be. At that point I called Choice. They made an appointment with another vendor in two days.

Washer was considered not fixable. I was offered $350 for a $850 washer. Very disappointed. This is not a replacement for anything. I also have to wait for Lowe's gift cards to arrive. It could take 30 days! We need this fixed asap!

Shawn was very professional and knowledgeable by asking a few questions on the phone he knew what the problem was he got into it when he arrived, he got to my house by 8 pm and sort out the problem, great personality and very friendly highly recommend. Thank you SHAWN.

The customer service representative was informative and efficient. I had two different repairmen come out. Both were knowledgeable and diagnosed and fixed the problem correctly. They were very clean and they Advised me on how to keep the problem from reoccurring.

Sears tech very knowable, on time explained everything. Choice assigned someone right away. Problem was solved and expected. I'd recommends Choice Home Warranty to all my friends and family. If choice can't fix it or the problem can't be solved and it's an appliance they will fix it for you or replace it for you.

I have been waiting for a correspondence from Choice following the technician visit. Our family has been without a dishwasher and we are waiting for approval from Choice then we have to wait for the technician to order parts and return and repair our dishwasher and refrigerator. We have been loyal customers for years, this is a disappointing experience.

Wasn't keeping food old. And they came out and checked it out, ordered the parts needed and got it running properly. I'm glad I have Choice Home Warranty. I would recommend them to everyone to get them for all coverage for your home.

I have been with another Home Warranty company for a long time and I was so dissatisfied with my level of service so I researched Choice Home Warranty and I switched over. I’ve been very happy with my service and the availability of my service technicians. It’s really refreshing! Thank you so much. So far so good.

The technician came in, spent 5 minutes checking the furnace, diagnosed the problem, fixed it and presented me with a bill for the deductible. He was pleasant and efficient. He also came earlier than scheduled, in order to accommodate my request.

They was on time and fixed the problem. The guys were trustworthy. They done what they said they was going to do. Aaron Salmon Plumbing, I was satisfied with. Problem now we got dig up old clay that is damaged and replace with new little costly.

The guy that came out was great, he was on time, was very respectful and knew what he was doing walked me through step by step as to what he was doing with the refrigerator. Overall I would rate Choice Home Warranty about 8/10.

Was ok. I felt the technician who came could had fix the problem sooner. If he check the junction box sooner than at the last minute when he gave up. Then he didn't put the two screws back into the dishwasher. I had to.

The repairman was extremely pleasant and knowledgeable. He was careful to clean up any mess that was made during the removal of my old broken water heater and installation of a new unit. I have had the same repairman before for a minor plumbing issue. He is very nice.

I am pleased with the first person I talked with that know how to interview me with patience, kindness and concern. He also, give me important information and reassured me of getting me help for the problem timely.

My claim was handled expeditiously. My dryer has been diagnosed by the local repair shop. Just waiting on necessary part to finalize job. The repairman was prompt and professional as well as polite and friendly. I am happy with the level of service and professionalism provided by Choice Home Warranty.

Just recently submitted request for repairs to our Washer and a leaky valve in our shower. Repair time is greater than two weeks away. Why does it take so long to get things done. The valve parts could be picked up at the local hardware store and the Washer parts sent by FedEx.

Claim was taken care of in a timely manner. No complaint, only a suggestion, I would like notifications via text messages on status of claims and appointments, versus email notifications. Also would like the option for scheduling adjustments if needed. Thanks!

Dishwasher replacement. When purchasing the home warranty plan, I was never told that installation would not be covered. I was also never told anything about only being given wholesale price for reimbursement of appliances. How am I to buy wholesale? I was told that the appliances or anything covered in the contract would be replaced. No questions asked. I feel I was deceived by the sales rep. I would probably not recommend Choice Home Warranty to anyone else. The case manager was helpful, but when I asked to speak with a supervisor, I was told that would not be possible for at least a week. Due to them being on vacation. I’m sure that there were other supervisors available. I feel that was another lie. Once again, I am very dissatisfied with my first dealing with this company. I hope it gets better. After all, I paid up front for several years.

Quick, accurate information provided over the phone and online. Agent was very helpful. Friendly and knowledgeable. Provided additional discount to seal the sale. Quick and reliable, call back after message was left. Was irritated by the 800 when calling the 800 and how Quick they were to transfer instead of willing to answer 2 Quick questions.

Technician came and address the issue immediately and resolved the problem. He was polite and appears to know his job. I was able to see immediate results. I know I saved lots of money by using the CHW to take care of my problem. I would definitely recommend CHW for peace of mind and saving lots of money when major appliances and utilites break down.

I was satisfied with the service and the knowledge he had in repairing the job. He came between the time he said he would be at my house. He was quick and both my husband and were glad with the service.

The service person was on time and very professional. He diagnosed the problem and fixed it. He did not leave a mess behind. He explained what had to be done and why. Wonderful customer service. Thank you Choice warranty. I love your service.

CHW’s response in getting a technician assigned was slow and process was computerized and impersonal. After I complained, they got right on it, sent a technician immediately, and the repair was completed right away by a really nice and professional technician.

This is my first claim since taking out your policy and I was very pleased with the representative and the excellent service. I was expecting this claim to be rejected because it is a small problem but the representative was very helpful and courteous. Thank you.

Excellent service from Choice Warranty. I had appointment scheduled for Friday. Applix LLC, called me Wednesday and asked could they come Thursday. He came Thursday, diagnosed and explained what was wrong with dryer. It needed a part, which was ordered right away. Talk about great customer service!!!

Very friendly and helpful. Easy to file the claim. Got a quick response from the repair company. Hopefully the repair man will keep me informed too. Will have to get the repair so I have something to say for the additional words.

Untouchable Heating & Cooling never showed up to help with my issue. I talked with Frank the owner, it seems there is a conflict between Choice and Frank. I canceled my appointment; my issue is still not fixed. I am very disappointed that I went with Choice, not one person has contacted me as to my issue.

Everything went very well, I was happy with the experience, until my salesman just wouldn’t get off the fact that I was not interested in the VIP senior citizen 5 year super discount. I repeatedly said I was not interested, but he just wouldn’t quit at that point and had he not already had my credit card number I would have hung up and inquired with other companies.

HVAC tech gets 5 stars, Marcus is great. Choice warranty decided to wait until my furnace entirely failed despite me telling them days before that it was having problems. So, had to wait until it failed and the temp in my home dropped to 59 degrees with it below freezing outside to get Choice to do anything. They were fairly responsive, but one rep was rude and didn’t seem to appreciate my concerns.

The serviceman stated it was normal wear and tear. The company immediately denied it and the appeal process is lengthy. Sitting at home with two small children in the middle of winter without a furnace. Waiting for a call back since last week. Would definitely recommend HSA home warranty Above This.

I made the mistake of prepaying for a one year warranty to save. The company fails to realize I am a customer and bombards me with emails to buy a warranty. The company assigned a tech that was unresponsive for DAYS and would not waive the service fee when another contractor had to come complete the job. I may file a dispute with my credit card company to get a refund for the rest of the year to find a better company.

Excellent service!! My heater had been broken for almost two months because the previous repairman was unable to locate the part needed to fix it. Mr. ** diagnosed the problem and replaced/repaired it in less than a week. He was very knowledgeable and helpful.

After three & a half months, PAUL'S UNIQUE SERVICES still had not repaired my leaky kitchen faucet. So, I submitted another claim & it was again assigned to PUS. He did not show as scheduled nor did he call. I informed CHW of the situation and the claim was reassigned to Hughey's Plumbing, LLC. Alex came as scheduled; on time; diagnosed my problem; and submitted the request for the required Delta Faucet part to be shipped to me. He called me inquiring if the part had come in. When the part came in on Sun, Dec 12th, I texted Alex and we set up a time for him to return. He again was on time and had my faucet repaired within half an hour. Hughey's Plumbing completed this issue within two weeks. The initial assignee (PUS) just took the service fee and NEVER returned or contacted me. My opinion is that PUS is less than a half star and I think CHW should remove PUS from their list of vendors.

Choice Home Warranty is a warranty company that I plan to continue renewing year after year. I feel secure knowing that if something happens to my appliances and systems in my home, that they will be taken care of. In regards to my agent that came to assess my washer, he was friendly and professional. I am confident that his work will be professional as well.

You are attempting to deny coverage on grounds that are not consistent with what the technician told me. This does not seem fair or appropriate. Working with you to resolve and hope this situation is rectified soon. Meeting with your claim reps on Tuesday though asked for a meeting sooner and have not heard back from them.

I waited one week for my case manager call. I received several reminders about the call. When the time came there was no call from Choice. I had to make more calls to finally get someone to talk with. Then I was told Choice doesn’t replace at full value so the amount offered for replacement of my washer was not even close to replacement costs. Then I was told only a Lowe's gift card would be given when I wanted to shop different stores for a new washer. Why can’t a check be given. I will never renew with Choice or recommend it. I have enough of. Disappointing cases and claims.

Our refrigerator stopped working. It was no longer cooling. The Choice technician quickly spotted the problem: the fan was no longer turning, not because a part was broken but because of excessive icing which in turned was due to a clogged drain tube that would not allow water to escape. He cleared it all up and the fridge is working like new.

Being new to your company she was very patient and helpful with all my questions and went beyond to suggest items that might be of interest to me. Went out of her way to explore any discounts that were available. Very friendly and efficient.

It took her long time to respond and she could not justify the claim amount. She was talking little rude. I was not happy with the claim amount she agreed to give. Overall process took lot of time the time I called for claim and when it was assigned to person to come and see.

So Choice sent a great company to try to fix my washing machines and when they couldn’t fix they gave me money towards a replacement so I would recommend you getting this home warranty!! If you need service they came within few days which was great.

I am very dissatisfied with this warranty. 3 times I have paid the deductible and was denied the claim. When I called I should have been told it was not covered so I cancel my policy. Also I was charged for a month that I was not going to use and Choice does not refund me the money so I'm a very very dissatisfied customer.

HVAC would come on and blow only cold air. Tech showed up early, called first, and quickly and quietly identified and fixed the problem. Has been one week and unit is working as supposed to - blowing only warm, warm air. Tech checked thermostat and filters.

Thomas for the garage repair was awesome! He was timely and was an expert in his field. My garage would not open and close. He took one look and knew how to fix the issue. He's the person I'd recommend for garage issues.

The service/contractor Pioneer Doors called and made their appointment for my rental property garage door issue. I had made arrangements to meet the repairman there at the property. He arrived before I could get to the property, made the repair and left. I was not able to pay at time of service but was able to contact the company to pay the fee. I would have liked to see what he adjusted ...but not possible as he left already! I was disappointed that I could not see the reapair issue and meet the repairman in person. They also told me that my remote keypad was not covered under this warranty and would be a separate charge to change the codes as it had been working prior to this adjustment and now does not open the garage door anymore... that is my only way into the garage from outside. I had to gain entry thru the house with the tenant/guests assistance to open the garage to check that it was functioning properly that day.

The highly qualified technician came out to assess my over the range microwave. He stated that the side of the door is cracked and will need to be replaced. He also stated that he sees this a lot because it's the regular we at and tear of a microwave. The technician said that the door will need to be replaced. Well the good Ole people at CHW said it was not covered under my agreement. I am so confused, disappointed and frustrated with CHW!!!

Pete was the best technician we've ever had work on our AC unit. Responded same day, identified problem, fixed next morning after approval by CHW of repair. Frankly the CHW approval process was the only bad link in the chain.

I got straight answers to all my questions. Very knowledgeable about everything. Would recommend them to anyone. Can’t beat the price of the warranty for a year. They helped with other things I needed covered as well. I checked other home warranties and this one is the best for the money.

Choice, in general, is lacking. The last tech was very good. This is not always true. Previously techs have not always been qualified, had one who had been in business less than a year. I find choice "CHEAP" and difficult to deal with.

I am especially impressed with the quick response I receive when filing a claim, and the follow-up. I have also been pleased with the technicians that have been sent out. They have also been totally satisfactory. Wish I had chosen CHOICE Warranty sooner!

Very enthusiastically the sales guy sold the Choice Warranty and I eagerly bought it not to worry about paying countless amounts in bills for repairs, to technicians, etc. When I initiated a first claim, the response time and website was very prompt and all stellar there and when we got to the issue, they pull out a red tape, and the words one does not want to hear for your claim "It's not covered". There you have it. I'll wait to see how they handle something in the future.

I had an appt with Sears to fix my refrigerator. It was a day I could not do. I cancelled the Sears appt. Later I called to get a new date. I had to call someone at CHW who takes care of getting a new date. I am waiting for a new date, but haven't received one yet. It has been several days now that I am waiting. What happened?

Myles was polite, understanding and took the time to answer all my questions. He did not seem to mind my re-asking for clarity. He also explained the various items covered. I appreciate him and feel I can rest assured that I made the right choice.

Arrangements were made to have plumber replace and install disposal to kitchen sink. He was to come on December 16, 2021 between the hours of 3 to 8:00 pm. I tried to contact him earlier but he would not return my call. He did not appear nor call. I would gel.

Bryan the Sears service technician was excellent. He inspected the dishwasher, explained what was wrong and ordered the parts to fix the dishwasher. Excellent service we were. Pleasantly surprised of the service provided and the knowledge of the Sears repair technician.

The technician performed service and corrected issue promptly. He was professional, polite and fully competent. I would recommend our program to anybody. The technician allowed for any questions and answered them clearly and demonstrated how the issues developed. He showed up on time and was compliant with Covid protocols.

The workers could not complete the job without rewiring the electrical problem and they did a good job. The cost was not that expensive but I thought it would be covered by CHW. I will continue to use the company.

Dwayne is a great guy. He’s been to our home a few times always does a great job. Highly recommended to anyone that needs plumbing from very basic to involved work. He’s reliable, friendly and leaves our home clean. Thank you again!

I have already given recommendations. Had a visitor in our home while he was replacing our disposable. He asked for contact information so he would use him in the future. He was very informative, sharing his recommendations of how to use the new disposable.

The company called me on time and keep schedule on time. He has Very good experience. He took few minutes to find the problem and provided the solution. He placed ordering part and called next day. Set up fix date. I like him. Keep promise and good service. Thanks. John

Thanks Choice Home Warranty for your fast response and assisting us to diagnose the problem quickly in 24 hours requesting due to this urgent issue. Good customer service. Also, we are pleased with your technician's professionalism. Would recommend to other.

At first, I was upset because the person who wrote up the first claim put dishwasher for my issue instead of washer. Then when I realized the problem, the second representative told me they would let the technician know it was a washer instead of a dishwasher. Then the technician didn’t show up the day they were supposed to. I had stayed home waiting for four hours. When they hadn’t showed up, I called again. This time the representative told me that the second representative should have begun a new claim because of the discrepancy between dishwasher and washer. He began a new claim. Then the technician was given a wrong phone number for me.

Great job. I would recommend L&J plumbing! The workers were fast and knowledgeable! They called before they arrived and continued the work until the problem was solved. The prior plumbing company came out twice but were unable to complete the job. I paid a second plumber to fix our problem. Thank you for sending us a real professional.

They were fast and efficient with my claim. The service is worth the money to cover your home. I did have my doubts about it at first but they proved me wrong. I encourage everyone to get it.... Thank you very much for helping me with my heating.

I was pleased with the response and Diagnosis of the problem, also your decision. My question is if you have decided to replace the dryer and I agreed to the terms if you chose Lowe’s as the merchant to shop with why not send the e-gift card immediately.

1st time used after over year coverage. Little hard to make claim but guys that came out fixed it. Now working well. Just called again for electrical problem. A bit more complicated so we hope for same results. A little bit of time to come out for appt and hope they can come soon and fix this issue.

Happy with the replacement, 2 young Mexican fellows did a good job, not much English, but still did a good job of communicating in other ways plus phone call from the office. Highly recommended for AC and for Choice warranty. Very pleased.

Our toilet was leaking onto the floor, wasn't an apparent easy fix. The plumber came in a very timely fashion, replace a couple things, tighten something else and everything is fine. Apparently Very satisfied with choice of plumber. I would definitely recommend Choice Home warranty to other people.

Contact was informative and relative to the information I needed to determine the cost and what was covered. Since I have not used it yet, still unknown how great it may be. A bad experience with another Warranty company has left a sour taste in my mouth.

Was assured window mounted units would be covered since we don't have central air. Claim was denied. We were assured of coverage even though contract states otherwise. It was not put in writing. This should have been done. I also submitted a review on December 14 2021.

Plumber called and said he wouldn't be able to come because your company has a bad reputation of payment to the contractor, taking months to pay. We hired him anyway and he only charged us $50 instead of the $85 copay.

I was having a problem with my heater. I forgot I had Choice Home Warranty, I called and received an appointment the next day. I was given a 4 hour window but the service person called earlier and let me know he was on the way. I was so happy with that and I didn't have to wait around the house all day. He was very polite, we went over the problem and he checked it out. After finding the problem he went over it with me. After fixing the problem he double checked and let me know if there were any more problems to give him a call.

I will be short and to the point, the only reason I purchased today besides the product was the lady I worked with. She was persistent but very pleasant and accommodating. Knew the product and very professional.. I have a couple other properties here in Illinois that I will look at in the future. Thanks. She could take as well as deliver, I appreciate that in people.

Heard from the plumber the next day....not even 24 hours later! Scheduled appt and fixed problems. Have used Choice warranty for a number of years and can only say Thank You. My contract does not expire for some time and will renew with them again.

My garbage disposal is leaking every time I turn it on. There was a replacement on it from the Choice Home Warranty worker but from there it started to leak so it seems that the job was not a success and was hoping it can be done right and not have this kind of problem again.

The setup appointment was quickly done. The Technician was on time, and very competent. When he had to call the warranty company due to a part use no longer available, the approval for the new replacement part was quick.

My complaint is covered in my appeal submission to you. I have a great concern now about the integrity of a program that I have signed up for and pre-paid for three years. If this issue is not resolved with you I intend to communicate that with my community so that others do not make the mistake of selecting your home coverage.

I called and requested that the company come one day early and they did. The technician was on time and very professional. Now my heating system is working again. I was very satisfied with the service call. Thank you for sending that company.

My dishwasher was leaking during use. Mike came to the house and drained the excess water from the unit. He determined that the timer was bad and said that he had to order the replacement timer, which arrived at my door four days later. Waiting for him to return tomorrow to install the new timer. Mike is very professional and certainly knew how to find the problem. Very good service!

We had an awesome experience with our repair and was grateful for the quick response once our work order was submitted. The company that was sent to our home was very knowledgeable and efficient while determining the issue. And completing the repair. I highly recommend them and look forward to future contact and service performed by them. We have tried other home warranties but we’re not satisfied with them.

I waited for him to call me. He never came to my home. I received a text around 3:00 pm but I was waiting for a call and didn't get the text. Please don't text me because I don't look at my phone that often.

The technician was very nice, and he explained that our compressor was shot. He said that we needed a new refrigerator. We now are waiting for a replacement, because we lost a lot of frozen food. It had to be thrown out. We are hoping to get our replacement quick!

The technician was here and told me that he had to contact you for repair authorization. Have not heard back from him or the company. What is going on? This is very disturbing. I paid for coverage and you ignore me. Please answer this asap.

So we are not able to rate less than 3 stars. The warranty company initially assigned a horrible tech who was unresponsive and never showed up after days of rescheduling. There was no credit or comp. The next contractor met expectations.

I am pleased with the repairmen. But is disappointed with the reject of services. I have process an appeal to your decision on rejecting services. I have been a Choice Warranty customer for many years. Also I was under the impression we are required to pay $60 but I had to pay $85 to Sears. Why???

I am a customer of CHW for many years (6-7 years). Because I brought the CHW plan, it saves me time and money. Every time my appliance is broken, I just call CHW, they always respond immediately and send someone to my home to repair it. It gives me peace of mind knowing that whatever happens in my home, CHW will take care of it! I give them 4 stars instead of 5 is because when the large appliance is broken, their replacement money isn't enough to cover all the replacements you brought from the store.

We had very good experience with electrician as he took care of electric fault. I highly recommend service to other people. Electrician was very knowledgeable and know its stuff very well. He took extra time to get the work done.

Thank technician was great He was on time, nice and he listened to what I had to say. He took his time and explained to me what he found and then he fixed it. He was able to come out when he said he would. He called the day before he came out to confirm the appointment with me.

Ezee E technician was awesome. Courteous and very professional. He came in and diagnosed the problem and fixed it on the spot. He was in and out in about 30 minutes. He was all about his business and made sure I was a happy customer. I would recommend this company to everyone that needs their appliances repaired.

Cody from Cactus Plumbing was prompt, courteous and very knowledgeable about the problem with our toilet plumbing. Did not take him very long to identify the issue and worked quickly to resolve it. Would recommend him and the company. Nice job!

Our technician was very knowledgeable and courteous. He found the problem quickly and was able to make the necessary repairs. He came when he said he would and called prior to his visit. I would highly recommend him to others.

Chris was very professional and thoroughly complete in assessing my problem. Thank you for being here quickly and making sure we can use our dishwasher without having having any more problems. He showed me what the problem might have been and what to look for in the future.

I made a big mistake buying this warranty! Don't make the same mistake I did. A complete waste of money. It's a simple scam. They sucker you in, and then keep taking your money, and then refuse to cover you. You'll just get stuck and lose your money. You've been warned!

Problem was diagnosed very quickly. New water heater was installed in 24 hours. Very satisfied. The plumber assigned did a great job. Glad that we had the warranty coverage. Big savings. Had to come up w/ very little out of our pocket. Thank you.

The contractor was prompt in contacting me for an appointment. The Tech arrived on time, listen to my problem and was able to get the necessary approval to do the work in a matter of minutes. He left the site clean, was polite and very professional. I would highly recommend using Choice Home Warranty and MaeDae Electric LLC to all my friends and real estate clients.

Choice seemed to have trouble finding someone to work on my system so they offered me the option to find my own technician. I did and they fixed my septic the day I called then, but the reimbursement process was too time consuming to get my septic system operational again so I just paid the technician and did not pursue reimbursement.

The Choice Warranty Representative was professional and made the appointment immediately. The technician that came to my house was also very professional and resolved the problem. It was not a clear cut problem but he persisted until he found and resolved the problem. So far I am happy with Choice warranty.

I called Choice Home Warranty at 10 am on Tuesday morning and I had an appointment for Thursday with a service person. That is really fast service. I am very happy with Choice Home Warranty. I have never had this kind of service before with any service people.

Repair person rescheduled 3 times prior to the original visit, ordered the part, still don’t have a repaired dishwasher. Was scheduled to complete the repair but the repairs were not completed because the only person that works for the repair company is sick with the flu. Patiently Waiting since 12/3/21.

It was very easy to create my very first service request with CHW. I promptly received notification with a service provider, date and time scheduled, and option to change the date and time if needed. I will have more to say once my first request has been completed (i.e. quality of service, timeliness, completeness of service, did the technician leave a mess, and etc.)

Very good company. Thanks for all you do. Have enjoyed the companies that come out to help us. We appreciate it and hopefully continue doing business with Choice Warranty. The only thing to make it better if you would move the call center back to USA. Very hard to understand the people when speaking on the phone with someone overseas. Language barrier.

Serviceman came right on time, reviewed the situation and made his professional diagnosis. I am very happy with Choice Home Warranty and their service. My refrigerator is to be replaced due to recurring manufacturing issues. I sure appreciate my warranty.

Excellent and very professionally and within his time range. He call me the night before to confirm the appointment time .. He was very courteous. I don’t know whatever to say about him. I wish all of Choice Home Warranty service representative was as courteous and knowledgeable as this man.

Took two weeks to get repair appointment. Tech was good. Problem is delay in having questions answered by case manager. Depending on how long it takes to receive check pay out will determine if we sign back up. Response from CHOICE is very slow.

I have been without a fridge since 11/1. You all knew any 11/20, that you we’re going to replace it but you only offered $493 for a $2000 fridge. Later, a case manager offer $736. Again, very low, but I accepted it. Now I’m told, it takes 30 days to process. So I won’t get a fridge until after January 8, 2022. I’m disabled, my husband is on dialysis and has congestive heart failure and we have 2 grandchildren with food allergies. We have been getting food from food banks and friends. We can not go to a store every other day for food. We are now out of money and now Child Protective Services has contacted us because we can’t store or keep food. Thanks so very much!

Good Day, I have had a Home Insurance policy with Choice Home Warranty for about 2 years. In that time I tried to use my home warranty and filed a claim 2 separate times. 1 was for a fault on my Pool heater manifold that cracked, and Yes I did have the additional coverage on my pool and components. This claim was quickly denied stating the damage was cause by a Nature event. Meaning it was cold outside and felt the damages were caused by freezing of the water in the component. Ok, I did not like the answer but it is what it is.

Choice Warranty has very poor customer service and several of the Contractors that they sent to our home over the year have not been helpful or skilled at all. Recently, we had a leak in our ceiling so we filed a claim to have a plumber sent from Choice Warranty. It took 10 days for the plumber to schedule an appointment with us. He shows up and doesn't even look at the plumbing. He said it was our shower door that was leaking, but there was no water coming from the shower door. He didn't even bother checking the drain or anything in the shower even after we told him that we've had a pipe that was clogged in the past that may be the same issue this time that is causing the leak. Instead he said that we needed a whole new shower door and tile job done, which was not true. I paid $60 for an incompetent plumber to make a false diagnosis for our shower leak.

Gina was very pleasant and kind. I love the fact that I wasn’t on the phone that long. She went over the whole contract and everything was so simple. I choose this company because there was 2 thing on there that wasn’t on the rest.

Your policy as it relates to our 2nd refrigerator clearly states that YOU will repair or REPLACE our refrigerator. You have done neither. In fact, you are cramming an insufficient $500 down our throats. $800 is needed. We would have settled for $650. I am seeking satisfaction through different venues. The way we were treated is appalling.

The technician from Murray's plumbing was great. He was patient through, explained what the problem was and proceeded to fix it. I will recommend Choice Home Warranty and Murray's plumbing to all I know. I have already recommended Choice to family and friends.

CPR Plumbing were amazing. They did a great job from the staff in the office to the technician that did the work. They were professional and so very nice to work with and the repairs were done and all is working great.

Could not say enough about this home warranty company. Had an issue with water heater and they promptly had me a service call scheduled. My issue was fixed that day. Easy breezy and would recommend to anyone without a home warranty to get one. No hassle and unbelievably easy to use.

While I was very pleased with Dave from Sassaman, I am most disappointed with Choice. They denied any further work because they incorrectly assumed that the technician had to go through concrete to get to the leak. There is no concrete involved. It is a piece of paneling and instead of asking for further information, they just denied any further work so I still have a leak and cannot do any wash in my washing machine.

The technician was on time, very efficient and courteous. He explained what the issues were, what would need to be done and what the options were. The technician was was very professional and I would highly recommend this company to my friends.

That was pro, as we agree, no more charges besides $65, this is how you make business. Thank you. The guy came on time, know what to do, having the right tools, was nice and kind. I will definitely recommend to my friends about it, so will make sure more people know about your company.

Paramount Plumbing and Gas was Extremely quick in responding and arriving to my house the next morning. Excellent service. I would definitely recommend this company in the future. Thank you so much Patrick of Paramount Plumbing. Job well done. This was actually the first great experience I had with a home warranty program.

I had a well pump go bad…so I filed a claim. Turns out they only covered 500 dollars of a 1800 dollar bill…also I had to pay a 85 dollar service call fee. Found out the technician told me without using a warranty his service call is only 75 dollars. Needless to say Choice Home Warranty is a joke and waste of money. They do not cover what they say they cover. Don’t not waste your money. I am currently looking for someone else.

The techs they assign have been great and very knowledgeable. But if you have to have a major appliance replaced be prepared to fork out some money as they always choose a cash buyout in lieu of replacement option. Their price guide book was not made in this century. The email they send says that this is the faster option and allows for me to upgrade if I desire. But the amount they offer doesn't come close to what a modern day appliance costs. I am not looking for the top of the line item here but something close to what I had would be nice without having to pay more than half the cost out of pocket. Not sure why they give you the option to want to talk to someone about the automated offer cause they can't change anything about it.

Incredibly disappointed with this process. Denial of claim ridiculous and unwarranted & being I MUST fill out an email form instead of calling is impersonal and lacks customer service. Considering canceling policy since I feel I was misled on coverage for rental home.

My job is not completed, but the initial visit was very good. Technician was friendly and very polite. I was comfortable with him. He explained that a part would be ordered and the company would return to fix my heat.

The electrician Kevin arrived at our home on time and was polite and helpful. Kevin had to take the fan apart and repair it so it no longer made an unacceptable noise that prevented us from sleeping. The fan is now quiet and working well.

Service tech was here and looked at the dryer. He found the problem to be the motor so he put an order in for one. It will come here through the mail and on January 12, he will install it for us. Great service.

Signing up was easy. Plan was explained thoroughly and was able to add option with having a well on the property. Very affordable to cover all major appliances, heating and air conditioning. Just getting started with Choice and am hopeful submitting a claim will be as easy.

Fast friendly and efficient service from both the Operator and the technician. The technician arrived on time and the operator was able to address all of my concerns. After I filed a claim the company was very quick to get back and make sure my needs were met.

The claim was cancelled, because my neighbor was able to fix the issue. The company was not able to find a technician to help, but that has never happened before and isn’t the company’s fault. I have always been satisfied with the company’s service.

They were prompt and courteous to snaked out my drain. I gave them 4 stars because it was the second time coming out and I'm not sure what cause the problem to begin with however I needed help right away and they came through.

The technician was prompt and professional. The light switched worked when the technician left, 10 minutes later it stopped working. I called the technician and he returned to make certain that everything was connected properly and in working order before leaving again. I would highly recommend.

You pay $40, $50 some dollars a month and then they want to fight you on getting your stuff replaced. My sump pump needs replaced. Do you think they're covering it... no. They denied the claim so what's the point of having a home warranty if they won't cover anything.

Jarrett ** from J&J is the best tech in the Vegas area. He knows what he is doing and will not try to fix it. He cleaned up a mess the previous tech left when my a/c broke in the summer and had my heat warming up my house in no time last night. He is very professional and the best.

Gator plumbing got me squeezed in even when 1 problem became 2! It was handled by a friendly, professional who managed to give me some tips along the way. Very neat and tidy and conscious of his surroundings. I’ve had multiple encounters with Gator Plumbing and they have all been the best. I would not want to use anyone else! I thank Choice Home Warranty for hooking me up with the best!! **** (All gold ⭐️.)

I was having trouble with a light socket in my kitchen. It was very easy to report my problem. I was given a date for repair. The technician came and repaired my light fixture and even changed a light bulb for me in my hallway because I am elderly and I am unable to do it myself.

Put in a claim for my fridge, took a few days just to find a technician. Irritating but obviously not that big of a deal. The tech makes it to my house and basically tells me the fridge is on its way out. After talking to the tech while he looked over my fridge he informs me that I'm going to have my work cut out for me when it comes to dealing with CHW over the replacement. Believe it or not, he explained exactly what has happened this far. They send me some low ball offer to replace my fridge and in lieu of a check or any comparable replacement they pretend like their doing me a favor and give me a giftcard to Lowes!

Quick response time. Set the appointment quickly. Technician showed up on time. Diagnose the problem, got the appliance running. Came back the next day and replace the part. Very satisfied. This is what I was hoping for when I signed up with Choice Warranty. I hope every experience if needed is like this. Good first impression.

Choice set me up major fast, the Tech communicated well, showed up on time w/ a can-do, friendly attitude - made the repair (a roller) quickly and easily w/o leaving a disaster behind! Dryer worked as well as new - minimum hassle and an efficient, accurate, repair! No complaints here!

This was money well spent for the security of knowing that I'm covered for a major repair. Had this policy in the past and had to use it once and service was quick and good. So, I just bought the policy again.

The technicians provided by CHW were from Comfort Air in Hammond LA. They were the best! Extremely knowledgeable, efficient, and great guys to boot! I would highly recommend this company and these specific techs. Both of my issues were addressed successfully within two days.

Just a quick note to tell you that my experience with signing on with Choice Warranty was very pleasant. The agent was very professional and answered all my questions. In addition he was not pushy in trying to get a sale. The policy has better features and pricing than other companies. Thank you.

Young man it came out to repair my air condition was quite pleasant and refreshing. I would most definitely recommend him to my friends and family. Outstanding! I look forward to using Choice home warranty whenever I have any problems in my home.

I just enrolled with Choice Home Warranty, I spoke with Phil and he was so nice on explaining coverage and his best offer to the new clients. So I have to see the performances for further ratings. The cost is reasonably good to me. Thank you.

Benjamin (came from Sears techs) was excellent. Professional, knowledgeable, knew exactly what he was doing and got the job done quickly. He was the second technician Choice sent out as the first kid (nice, but clueless) was way over his head. Thankfully, Choice reassigned the job to Benjamin…!

The heating system was not working as it should on Sunday. I called and made a claim and Mr. Bryan ** came in on Monday and was able to fix the problem, he was professional and polite. He wore a mask, as well as covering his shoes in respect to my home. I had to call Royal Air Heating and Cooling in the morning because the time conflicted with a doctor's appointment I had. It was not a problem for them at all, the technician arrived within 30 minutes of my calling. I was so impressed. I previously had home warranty with another company and never had service this quickly. This was the first time I had to use my Choice Home Warranty and I am so glad I made the switch. I am definitely a satisfied customer.

Every time that I have file a claim it was done quickly without any worry. I highly recommend this company as quickly get back to you about your claim. As I am a senior and have no knowledge of repair appliances.

Called in a work order on my refrigerator's ice maker... After several attempts to repair Choice Warranty did not return my repeated calls for them to honor their contract which states they would replace my appliance if they could not repair my item!!

I just signed up for my policy today. Gina was wonderful about offering me every option possible to save money. My only sadness is that for people like myself, who are on a fixed income, can’t get the discounts that people with money can get, because we cannot pay the full amount upfront. My only request would be that you would offer the wonderful discounts for those of us who can only pay monthly.

The seller of our home purchased a home warranty for us and we could not be any more grateful than we are! I have been wary of home warranties until now. CHOICE Home Warranty provides us with quick response time and amazing service. Our hot water heater quit working correctly and we made a claim. Ken Johnson Plumbing came out and they were professional, kind and informative. I will definitely be renewing our policy with CHOICE Home Warranty and would recommend them to any Homeowner.

Matthew was very helpful and informative. Being a veteran he explained the discount I was eligible for, which I took advantage of. The reviews are what pointed me to Choice, I recommend it for you also. I will certainly be telling my friends & family about the offer I received.

Heater went out On Monday and you have somebody coming on Tuesday to already fix it really appreciate it. It’s cold in North Dakota this time of year. You always give the name of the company and who is going to be coming out and their phone number in case you have to change it that is really helpful.

AC repair Which was normal wear and tear was not fully paid for. I had to call. Ready to cancel my five year subscription. Repair was $685. Choice warranty only paid $500. Being on a fixed income $185 was not easy for me to pay along with $65 for the initial visit which I had to pay twice because the first technician did nothing. It would be nice to be reimbursed for the 185+. The second $65 I should not have had to pay again. I live in Texas and my AC unit is on 24 seven to prevent mildew which was necessary to be repaired Because normal wear and tear on those motors to circulate the AC To all the rooms in my condo. I was not her happy customer. I should have not paid Any money. It should’ve been fully covered. Would be nice to receive a check for $185 and the $65 double payment Reimbursed to me.