Choice Home Warranty Reviews

My A/C unit was having a hard time cooling the house down, and I figured it needed a refrigerant recharge. Clayton HVACR responded to my claim incredibly fast and came out the next day. They diagnosed the problem and any other potential problems, were very communicative throughout the entire process, and fixed up my A/C in just a few minutes. And our house is finally nice and cool again. I would definitely recommend Clayton HVACR to anyone I know that needs HVAC work.

My service man Omar gave excellent service. Walked me through to explain what had happened to my unit. Showed honesty and professionalism. Took care of the problem and I was very impressed and pleased with the results. Thank you Cooling Air for sending Omar to represent your company.

Garage door spring broke; service tech was able to come out the next day to view; warranty did not cover the broken springs so I had to pay out of pocket but was able to get a new contact for Garage door issues.

It was great to be able to use a reliable plumber who is local and known to do a great job. Thanks for the reimbursement opportunity. That is a wonderful option that should be available more often. He did a great job.

The tech was on time, courteous, and professional. He made best practice recommendations for my brand of dishwasher, and promptly corrected the problem with it. In addition he explained how and why the issue with my dishwasher happens. County Refrigeration Service, well done!

I was pleased with the service I received. The technician that performed the service was polite, friendly and listened attentively to me as I explained the problem. He completed his work and share tips to maintain upkeep. Highly recommend Company CHW assigned to take care of my problem.

My a/c was short cycling I called at 7 am and it was repaired by 2 pm the very same day. I couldn't be happier with the company that was sent to repair my unit. Thank you Choice Home Warranty for your quick response time to my issue.

After multiple trips to repair our ice maker it was determined it could not be fixed. It is only five years old and the retail price to replace is about $2500. We were offered only $500, which is the balance of the allowance to replace the ice maker AFTER the repair charges were deducted. This is NOT what we were told... that a greatly reduced amount of money would be offered. We were told if an appliance could not be repaired it would be replaced. That has not been the case.

The Plumber came one week earlier than the appt scheduled because he happened to be in the area, which was nice. He fixed all the problems we had very rapidly, was. Very pleasant, and Cleaned up very nicely after he was done.

An appointment was set for the next day but called a few hours later and came the same day. The person was very knowledge and friendly. We are so glad we switched to Choice. Their service has been quick and good unlike the last warranty company we used.

The technician was amazing. However the ceiling had to be opened to find the leak. Once it was opened they determined it was the flange. Now CHW won’t pay to fix the ceiling. I’m paying for the flange because I understand you don’t cover that. What’s the purpose of CHW? Then the rep told me to take it up with the plumber because it wasn’t authorized. Now as the customer and homeowner how would I know if you guys authorized it or not (because you didn’t communicate that to me at any point) and how would the technician know where the leak is coming from without opening the ceiling. Long story short I will NEVER EVER use CHW or recommend you guy. Your call times are horrible, the rep put me on hold 3 times to tell me the same thing and then you aren’t being upfront about what’s authorized! Do better!

We were very pleased with the serviceman who came to help us with our problem. He arrived promptly and was masked as a precaution, which impressed us. He was able to quickly find the problem but, unfortunately didn't have the necessary part needed as it was not a common problem. He ordered it and set an appointment to return after we receive it. Fortunately, it isn't a part that was an emergency. I would highly recommend this technician.

You guys gave me a replacement amount. I declined it and your case manager got back to me and increased it closer to what I needed to replace. We had to add some but I was really thankful she helped us out, Thank You.

Very personable, answered all my questions, did not treat me like a dumb woman. Arrived on time, had what he needed. He treats a person how he would like to be treated. Showed me what was wrong. I would recommend this Company.

The local repair technician that came out to do the work was pleasant, efficient and knowledgeable. He identified and took care of the problem quickly. I would definitely recommend them and be happy to use their services again if needed.

There was no hot water. Maintenance came made quick adjustment under the sink less than 2 minutes he was done. It was the lines were mix making noise and no hot water. Now we got hot water. Now I got more problems in the upstairs bathroom. Shower head is point to the wall and unable to adjust and sink faucet is completely loose not holding tight. Need service.

Our Air-condition stop working on hot and humid day. ICED FLAME LLC (technician) very professional, Great Customer Service, Knowledgeable and very Quick response. I would highly recommend this company as they help us with short notice. I never seen quick response.

Tech was very friendly and knowledgeable and explained and fixed the problem. I am very satisfied with the time responded to the service request. I would recommend the company to my neighbors and friends in my area. Great job done!

The technician was sent 24 hours after my refrigerator failed. He checked everything thoroughly. Listened carefully to my description of the problem and explained a process to take care of this "warming of refrigerator and freezer compartments" if it should happen again. Was very respectful of the client.

The tech, Lee, that you sent out from Cool R-Tech is fantastic! You need many more like him. His response time was great, service is excellent and he has communicated to me throughout the process which is so important. Thank you!

Tracy ** a local agent with Choice, helped me to locate a claim specialists. That was awesome. She was able to put me in touch with a claims specialist that was assisting me in resolving my busted washing machine issue.

The technicians who came were very professional and replaced what needed repairing. A slight bit of cleanup could have been done from the small amount of debris from replacing the broken item in our bathroom. But otherwise everything went very well.

I purchased a home warranty package under a new promotion. I was sold on the perks. I however have yet to receive the warranty email, confirmation of account but the $480 was taken out of my account same day. I have spoken with my rep a few times and the email hasn't appeared. I feel misled and will probably cancel bc the survey got to me 5-10 min after my payment went through. I don't like shady business.

Have not received service yet. Have not received a call from a service technician yet. Email received to find a plumber on my own, I understand that is part of the service that the home warranty is supposed to provide? Thank you.

I was pressured into accepting this service and I decided it was not in my best interest. So last night I requested a cancellation and that was within a 24 hour period. I do not see the credit on my credit card. I will be moving on to the next of contacting an attorney for being duped into this. So that is my story. I am not a happy woman right now for being pushed into this.

My experience with Choice Warranty sales and customer service was outstanding. The representative was very knowledgeable and did the best financial option to help save throughout the contract. He offered veterans program or plan for future savings. Great job. I will continue to refer more customers to Choice Warranty. I have already referred (2).

I am pleased with the professionalism of the people at Choice Warranty. They were easy to work with, the service representative was kind and helpful, and the repair was scheduled and completed in a timely manner. I am glad we got the home warranty.

Repair man came to house. Checked tub and faucet. Went downtown but no parts at Lowes, so had to order. He did return in a week and replace the faucet with factory parts as we had American Standard (had tried universal parts he got uptown and they leaked, so had to return them). Overall, though we were without tub for awhile, we had another we could use.

Ken answered all of my questions. We have had a bad experience with other home warranty companies so I had a lot of things to cover. Hoping your company satisfies our needs. Price is good and he offered a discount price.

Today's experience was very enlightening. The service rep Brett extremely patient and knowledgable in addressing all of my concerns. He was will to repeated some details to include my husband in the conversation. Have the ability to speak with representatives that will speak and understand my concerns in english is very important to me.

Drain was slow at first. Then nothing would go down. I called CHW and they connected me to mister clogged drain. They came to diagnose them when approved for the service needed; they scheduled an appt to come complete the job. Yay my sink is draining and I’m ready to Wash dishes again.

Just made claim for a sliding garage door, to be repaired, still waiting for a date as to when it will be repaired. My need was address immediately. Very pleasant person on the phone. I will highly recommend Choice Warranty to my friends.

Central air was not cooling, just blowing warm air. Outside compressor / fan not operating properly and the technician had to replace the capacitor on the outside unit. This was done in a very short time and corrected the problem without any delay. Tech was professional and we were extremely lucky to be able to have Choice Home Warranty set-up the appointment and have this problem corrected during what is a very busy schedule for air conditioner repair folks, with the temps here in West Tx at 100+ degrees on a daily basis.

One of the air conditioners serving my home seems to come and go. It cools for a while then, although still running, ceases to cool. I called Choice Home Warranty and discussed with their representative the means for having a technician diagnose and repair the problem. CHW arranged for a technician to come the following day and assured me that I would be satisfied with their work. I'm looking forward for the repairman's visit.

I fell for a sales hook and decided against it within the first half hour. The sales rep said I could cancel at anytime for a refund or I would not have purchased. I requested cancellation in writing and was told to call an 800 number which was not provided. HAVE NOW SPENT MORE THAN 4 HOURS ON HOLD IN MULTIPLE CALLS AND THEY KEEP TRANSFERRING ME AND STARTING IT ALL OVER AGAIN. I will soon be contacting the Attorney General and this unprofessional outfit.

Five Stars Electricity group was very helpful in finding the issue with loss of power on 4 kitchen outlets. I recommend them for West Chester customers. Great service. Great explanation. Very respectful. They do very good job identifying the issue and diagnosing the problem.

Problem started Aug 6 2020. My refrigerator was displaying a Er F1 code. I had to reset the breaker 10 times on August 6 2020 an on August 7 2020 and 4 times my thinking there's a problem l call to report the problem.

Our AC stopped working and I noticed the thermostat screen was blank. I called to submit a claim and after 24 hrs was given the reimbursement option. I was in process of finding my own tech when suddenly the thermostat came back and with it the AC. I then called and cancelled the claim.

Very easy to submit claim (which can be stressful with some companies).. But yours is NOT. All dealt with VERY FAST by your company! Tech is coming out to look at it tomorrow!! Highly Recommend CHW to others! Always great service. Thank you!

The people were all professional and courteous. We have never used this policy but hit water heater went out and I called it in one day and the next day, I get an email saying my monthly rates were going up. Wow. One time use and rates go up.

Pipe was leaking from the water heater. The technician was very professional and swift in fixing the issue. He also offered some advice to have my system operating properly and prevent certain issues from happening in the future. I appreciated the advice and care for my system and home.

The technician dispatched to my home was nice and very informative. However, I am unsatisfied with Choice Warranty and their handling of claims. The issue that occurred with my AC unit was not able to be detected during our home purchasing or inspection process and it is ridiculous that I am being told I have an excellent home warranty that in reality, does not do what it was purchased for. I will not be recommending it and will be purchasing from another warranty company after this contract has ended.

Service tech was excellent. Answered all questions, diagnosed problem and provided solution within an hour! Refrigerator is now working properly and we don't have to worry about it! He called thirty minutes prior to arrival and was on time. I would recommend IHN Professional Appliance Repair to anyone needing help fixing their appliances.

Our AC was cut off by the float switch. I called on Saturday August 8. An appointment was scheduled by the end of the day for Monday August 10. The tech actually came early, knew exactly what to do, and we were up and running within an hour.

The A/C was not cooling the house. I created a claim online. Within minutes I had an email with a scheduled appointment from an A/C repair company. They were scheduled the next day from 3-8 pm. The next day the gentleman called and said he could be there at noon. He showed up, told me what the issue was and fixed it. He was very nice and we are very pleased with the service.

It was easy to submit a claim online and get an appointment scheduled ASAP. The tech already had my contact info and everything. The only issue we had was that the tech had to come back after ordering a part, and we had to be the ones to initiate a follow-up. But he did come the next two business days and fixed the issue so all is well.

The Company, Rel-O Plumbing, LLC was fantastic. Ty was very knowledgeable, pleasant and professional. On time, practiced safe Covid practices and did a thorough job of cleaning up after himself. I recommend this company for all someone's plumbing issues. Ty also cleaned up after himself.

The Technician was Knowledgeable, Courteous, Efficient and Professional. He wore his mask even though I forgot mine. He came within the allotted time and got the job done quickly. I am no longer melting! It would be helpful to have any repair technicians call prior to coming to the house or call when they get to the house. Since my office is in the back I don't always hear the doorbell.

Our policy “kicked in” on 8/8/20 after the 30 day waiting period after joining on 7/8/20. On 8/9/20, our master suite air conditioning failed to cool appropriately but was working. We called in for an assessment yesterday on 8/11/20. A very nice gentleman from Iceberg came and diagnosed low Freon likely from a small leak. He was ready to add sealer after being told by Choice to go ahead but was called back just before starting and being told it was not approved as it was a prior problem. That is not true at all as the home is only 3 years old and the air conditioner had always functioned perfectly as we have it serviced and checked professionally every 6 months!

Our JennAir has been out of service since April! You sent 3 different servicemen to handle the problem of not being able to use burners. Now your case manager wants to "settle" for $700! Unable to find one to replace ours... at least for that price. We do not understand your motto "fix or replace". Your manager Freida ** is not accessible. When she did contact us, she said there WAS models to replace ours, but we have been on the computer for 2 hrs. today and there is NOT!

He was amazing and I will only choose him for my repairs every time if possible. I would use him outside of my warranty for routine maintenance and such any day. Shoes up early, works quickly and explains everything clearly.

AC not cooling. Was extremely satisfied with quick response and knowledge of the technician. He also took time to explaining his repairs cause he did not have the exact capacitor required but was able combine a couple which is apparently common practice in the HVAC repair world, he also had to battle wasp nest after being stung earlier.

We were trying to find the decision on our recommended repairs. The woman customer rep was very rude, ill-mannered, had an attitude & refused to assist us. She refused to tell us the decision & reason why; in pursuing this with the man who renewed our contract he submitted in the wrong email. It took us 3 phone calls (we were rudely disconnected) & 3 attempts for the man to correct our email. I am very disappointed with customer service reps. The tech person sent out was excellent.

Our a/c quit working on Sunday. Called you that day. Service (Bosch brothers) was dispatched next day At 11:00 am. Problem found and fixed within an hour. Turned out to be a dual capacitor. Tech kept me informed by phone & all went well. Great job! Thanks.

There is no good reason for denying my claim and appeal. The water pressure in my kitchen sink suddenly went way down. It has not affected any other faucet in the house. Yet, you assert that you won't cover it because it has an external cause. It seems to me that you cannot tell the source of the problem unless you send someone out to look at it. All this seems unlike you and ridiculous. Then, I got an email saying you think my appeal if fake. Oh, good grief!

I had a very positive experience with our claim. We were able to use a local contractor through the reimbursement program. The approval for the work was received very quickly and the website was very user-friendly. Everything worked out great as long as our reimbursement arrives as planned.

Both Tech were completely polite and positive, they talked me thru their process. They allowed me to ask questions without making me feel like I was in the way and they assured me they would not leave until the work was complete and I was satisfied.

Compressor failed. Old Maytag. Died of old age! Repairman was very knowledgeable and personable. I am quite satisfied with the service that was rendered and will recommend CHOICE to all my friends and Family. Love my New Fridge. Thank You.

They blame not having service reps on COVID and for you to source your own contractor and file for reimbursement, but get this, once you have a contractor you need their approval. They say if you don't get their approval prior to fixing it then they will not cover the work, but they delay the approval for well over a week. I guess no Hot Water for a week I need to tell my family, until I can have the the unresponsive team over at Choice to give me the ok to give my kid a bath with warm water. The fact that I had a sick child who needs a clean house and clean hands it is not acceptable to go a week+ in waiting for an approval for a new hot water heater. Stay away and if anyone wants to pursue a class action I will gladly take the lead as I'm sure they didn't do their due diligence in sourcing a contractor and breached their own terms.

Called about electrical outlets and despite message indicating longer than usual wait times, my call was answered within a few minutes. Associate took my information and explained that I would hear back within 24 hours. I got a call back within a couple of hours that an electrician would be out the next day. Very prompt service and the electrician was great too!

My technician was great. I am upset with Choice Home for denial of payment for the replacement of the fill valve. The letter I received stating why is a bunch of malarkey. I am truly unhappy with my claim being denied.

Shower stoppage. Water backed up and ran water over onto the floor two times. I then covered the floor plastic. The tech was here for a short amount of time. I hope the problem is fixed. The tec was very nice and tried to assure me that the problem was taken care of. The bathroom is rarely used. Time will tell.

Microwave broke. It went out on July 31 but we did not get anyone out to check it until 2 weeks later. I am pleased with the service but feel like we needed a little quicker response. If this would've been our AC it would not have been acceptable in SE Texas.

Choice Home Warranty did not help us at all, and we had to find our own technician. They also didn't pay for the service call cost. We might as well not purchased their warranty at all. A big waste of money.

I am very disappointed with the decision that was made regarding my AC issue and repair. My unit was not working properly and was flooding my house, this should have been a qualified repair! The damage that the flooding was causing to my home was serious and will no doubt cost a significant amount to repair. As a result of your decision I had to pay the service call and the repair bill, which most certainly cost more than it would have had I not used my “service plan”. As a result of decisions like this I would most likely not recommend Choice, and I most likely would not sign on again when my plan expires.

Choice could get a service person to respond until 08/20/20. The person I talked with was Polite. The email I received did offer me to find my own repair person and be reimbursed. This was my very first request for help after paying for a 3 year plan.

Customer service handled very well on providing the technical information. Also gave me a best quote compare to other competitor. New policy number:- **. And for a whole 5 year, 1 extra year was given as discounted price. Even though, when I called back to the POC contact number and it was busy. But right away I received call back from same representative in a very well genuine manner.

Great and quick response... Great understanding customer service. Time was a key factor and it definitely was taken care of. From time of my email to the call back and email response was incredibly fast and with the utmost respect for my concerns.

The claim was processed very fast, before 24 hours I was given an appointment timeframe and date. The referred company contacted me the day of the appointment telling me know what time they would be there. The technician was punctual and very knowledgeable, he came in and fix the problem swiftly.

Was a great experience. Ralph, the sales representative was outstanding explaining all of our options in an easy to understand manner. Had a few different options and never felt pressure to accept any contract.

I called on 8/1/20 to start a claim for my dryer. I kept receiving emails about the COVID 19 delay that you were having trouble getting a technician that if I wanted I could try and see if I could get my own service technician to come a get a reimbursement. The technician wasn't too happy that he couldn't speak to a person to authorize the repair, doesn't like the online work. I was disappointed that I had to do all the leg work and almost 2 weeks without a dryer is too long to wait.

Yesterday our air-conditioned stopped working the compressor unit got so hot the unit shut off. We entered a claim on-line, got a call in about 15 minutes, set an appointment for today. Ultra Air Conditioning came and replaced the fan motor. Back working great. I have had several other issues with problems which were not covered. This one was perfect.

Thank you to Maurice for providing valuable information and pricing for my home warranty. I appreciate that you worked with me for an affordable warranty that fits my budget. You explained how the program works and a breakdown on what's included in the warranty. I feel relieved that when something happens that I will be taken care of by Choice. Thank you.

Excellent Service. Very quick action from Choice. Came in within a few hours. Much earlier than appt. Repairman/contractor was one of the NICEST person I have ever met. Expert, in 5 sec, he knew the problem, had part & fixed it in no time. I wish all the service people are like him. KEEP UP THE GOOD WORK CHOICE.

Water heater was out for a week before they got someone out here. Only the water heater was covered. I don't understand why all the new plumbing is not covered also. If I put the old stuff on, which won't fit, and it fails, then you won't cover the new water heater because of the old plumbing. Seems to me that the NEW water heater can't work properly without the new plumbing. Its like putting a new motor in a car and putting all the old hoses and belts back on. You seem to only pay for as little as possible. Not the best home warranty company. I have had to fight for the 2 other items that needed service and one was a 24 year old garage door opener. They denied the claim because of "springs" which were not the problem or what the technician clearly stated. The motor was end of life....yea 24 years, average life is 10 to 15 years. Plumbing company was great, but did state that Choice Warranty is the worst one to work with.

Amigo Plumbing needed to go to the roof to snake the main line. Of course, it was excluded, AS USUAL, by CHW!!!! More than 75% of the claims I had with CHW were excluded by one way or another!!!! What I had paid for this warranty (more than $11,000 in total) is a huge waste of my money. What could be logic is to exclude the "extra" charges Amigo would impose for going to the roof and not THE WHOLE amount so that CHW end up paying zilch!!!! I would be happy to pay the difference knowing that CHW took responsibility of their part and not ending up covering NOTHING.

All Pro arrived a bit late, but then it is ok because some things take longer than expected. They called to let me know. They worked quickly and knew what they were doing. I now have a nice, cool house.

Updated on 12/29/2020: Repair was completed quickly. Technician arrived early and wore a face mask. He did an excellent job. He was thorough in his inspection, analysis of the problem and made the necessary repairs. I would use this company and/or recommend them to my friends..

My living room ceiling fan stopped spinning. The lights would come on, but no cooling. I live in Texas, 100+ degrees every day. Choice Home Warranty was unable to get someone to come out. I was offered the choice of continuing to wait until they found someone (it had already been more than a week) or finding someone on my own and pay and they reimburse me within 30 days. I called a company, $167 an hour and they wanted me to buy a new fan and they would install it in September, they were booked until then. I did not have the money to do this. A neighbor looked at it and got it to work. There was just some dirt and dust in the switch. He cleaned it off and it's working! I cancelled the order.

Since 1986 I have been with a competitor of Choice. My Family suggested that I check your company out, as they have been super unhappy with the Protection Plan we all have. After hearing their horror stories I decided that my loyalty probably was not appreciated and why should I put myself in the same situation as my family.

Beware Choice Home Warranty are scam artists and will not pay valid claims for repairs. They denied my air conditioning repair. Their contract specifically states they cover any equipment regardless of brand or age. The claims advisor was just a person there to say no to your request for coverage and was not a customer advocate.

The problem we were having was the tub wouldn't drain. The plumber came and was very friendly and respectful. He fixed the problem fast and we are vey happy with his service. We never have a problem with them coming and fixing the problems.

Frank from Flowmaster was late, but he did finally arrive. I understand that sometimes techs can run late... we would have appreciated a call though. However, Frank was very polite and did a great job for us. The job was a little more complicated than he originally thought, but he took care of everything and resolved our problem.

AM PM Services was friendly, knowledgeable, courteous and arrived a day ahead of time! Great overall experience! Found other issues with AC unit and resolved those issues and gave good advice on managing unit long-term. Would definitely recommend for other Choice warranty customers.

The contractor selected to perform the work did a great job and once they were contacted the job was done immediately and they were flexible with the time they could perform the work.. The only issue we had was how long it took Choice Home Warranty to find a contractor to complete the work. It took about a month for them to find a contractor to complete the job. When I asked a question as to why the response I received was "You can choose the reimbursement option if you don't want to wait." This was frustrating very frustrating to me.

Good service. Knew what he was doing, on time, fixed the problem. No ordered me to get a new one, knew his product he was the same person to fix my stove and came to work on my washer. He also took my payment. There was no billing for me to receive.

Choice Warranty have really been here for me with all my breakdowns. You guys are awesome. I would recommend all my family and friends and the price for the warranty plan is fair. No long wait. Technicians return my call same day. You can also start your claim online, someone will return your call the same day. Thank you guys for great service.

Terrible service all around, from dumped phone calls, loss of time, and lack of service. Washing machine still broke. The customer service on the phone was terrible, promised one thing got another. I am going to cancel my warranty.

Michele was a terrific salesperson and knows her stuff. Being in the business myself it was nice to talk with someone who knows her stuff. In today's world all you get on the phone are people who do not live in this country, and know very little about their product.

The process of submitting a claim and having someone to come out to my residence was fantastic and nothing short of phenomenal. My only issue is that the plumber said it would be an additional $400 to run a plumbing snake in the drain line since there was no exterior cleanout on my house. Not sure if that language was in the Choice Home Warranty contract, but if I had known that I wouldn't have filed the claim. I still think CHW is a good service.

Air conditioning problem, the air wasn't working upstairs. Needed coolant and part. The service provider did a great job and came on time. I aspire Oates the quick service call as it is over 100 degrees in Texas. Henry was excellent.

Was assigned a A/C repair company that never showed up for the appointment, was reassigned a new company Just Cooling. The technician, Trae ** was super nice and very good at explaining things to me. I was really quite annoyed in the beginning the with inconvenience of the first company not showing up, but my experience with Trae really smoothed things over with me.

The part was not available any longer for my stove and I was offered only $299.99 for a replacement. Disappointed because you can't even find a decent used one at that price so I have to pay a lot more out-of-pocket than I thought I would initially with this warranty contract. Coverage it's not totally disclosed in the handbook of the policy. Probably why the premiums are so reasonable.

Called on Thursday and did not get a service person until the following Monday, was told delay was due to the Covid 19, instead of telling me it was a weekend and you do not do calls on weekend, which should be mentioned when you sign up. I had to call someone to fix it because have cancer. Needed to be fixed. I paid the service fee for your technician to look at it because was told that was your policy.

GeauxPro responded promptly with an appt time. Later in the day Lisa called to introduce the company to me and give me more specifics about what they would be doing and what I could do before the appt to speed things along and make the appt more successful. The next morning, Lisa called to see if they could come earlier because she knew that I had a lunch to attend for my birthday. Right on time, Kenny, the owner, came. He went right to the problem, fixed it, gave me a few tips to avoid future problems, thanked me for my business and voila - problem gone in 30 minutes! A few hours later, Lisa called to make sure everything was okay. She thanked m again, reminded me of the service guarantee and we ended the call. The company was prompt, professional, courteous and caring. I will definitely use them in the future should the need arise.

Buttons to operate do not work. Will not turn on. Called for service. The lady I spoke to was very nice, explained everything very well, very easy to understand and was very pleasant. Sounded very knowledgeable. Very pleased with my first time calling.

The subcontractor called, arrived on time and efficiently changed our locks. He was polite and pleasant, adhered to COVID safety guidelines. It was easy to file a claim and your response was excellent. It was easy. I would recommend the system.

Service on an appliance, which the guy came in, went straight to the point and did a excellent job of fixing which saved me hundreds of dollars. Yes I am a very satisfied customer, yes I would refer Choice Home.

Filed claim online Aug. 9 in the evening. Technician was here at 9 am next morning. All fixed and staying cool???? We paid the service fee of $65. We live in rural North Texas and got a great response to our problem.

Great service so far. Have to wait to see how it goes. Does not take effect until 10 Sept 2020. Rep was very knowledgeable and nice. Great value as far as I can tell. Like I stated I will have to see how it goes along the way.

Good service. Guy came in Monday and keep me updated of his arrival. He was professional and respectful. He also clean the drain with bleach and fill with Freon the ac unit. He clean and install a new filter.

The last two reps I spoke with were EXTREMELY rude and NOT customer friendly at all. These two young ladies clearly do not like their job: which showed in their tones in horrible behavior! A customer call with an agent should be referenceable!! I received very awful customer service.

Called in for major plumbing water leak. Repair company assigned with service date one week out. Called company and arranged next day service. Technician arrived, diagnosed issue and made repair. Even added extra part beside needed part. Super satisfied. Glad I have Choice Home Warranty.

The tech was on time, friendly and knowledgeable. He was able to assess the issue and provide recommendation and solution. He came after another tech from a different company failed to do the job the first time. I would definitely recommend this tech again.

Justin was excellent! He was very kind and explained things as I like to learn and understand what is going on in my home. It was especially nice that he arrived early in the 5 hour window I was provided and called 30 minutes ahead of time. Thank you for working with the Clayton HVACR team!

Plumber were great. They found the problem but Choice refused the repairs. It took an hour for customer's service of sending tech to wrong department. And took 10 minutes to refused the Repairs with no exception to the or the customer!!!!

I contacted Choice at 1:55am Sunday August 9, 2020, our air went out in our house and it was already 81 degrees. A tech came Monday. A part had burned out. To his and our surprise Choice denied coverage.

As of yet there has not been any action from your company except for sending a tech out to look at the AC, still waiting to see what is going to happen with the repairs, when something is done we will get back to you. The rep that we talked to when we first reported a problem was not clear as to what we needed to do, so we called an outside contractor to look at the at AC unit as we were lead to believe needed to be done, it cost us $285.00 for the service call which we were told is not refundable, maybe if your rep was able to make clear what was suppose to be done we would have not spent the money on a needless service call, we are now waiting to find out what our options are per the last call from your company that we initiated to see how things stand.

Steve's Monster Plumbing and Drain Cleaning came out within 1 day, was prompt, clean, and knowledgeable. Very Professional, and a nice guy, too. We have my mother-in-law live with us and we watch my grandchildren, 6 and 3, so my son and DIL can work from home, We needed the well pump fixed.

Doing Services, LLC has done work for me before. They provide an excellent quality repair, quality parts, etc. In comparison to all others I have used, they are the best. Technician was motivated, careful and communicative.

I am very disappointed that I Pay Choice Home for a service they could not provide. I finally called a contractor in which I was charged $224 and I will be reimbursed only $60! I am thinking about looking into another provider. This has been since last Wed.

My ac broke down, about 3 months ago, so thanks to my home warranty I was able to submit a claim to get fix my ac, it was simple and fast. I really recommend to buy home warranty because we never know when you going to need it.

Service tech was fabulous. Here less than 3 minutes to fix problem. Mask covered appropriately protected very courteous etc. Only complaint is with warranty company for not having USA based phone representatives. Though he was still courteous.

Right now I am not having a real good experience. I keep receiving Email but not hearing nothing from a technician. When I bought Choice Home Warranty I thought that I would be getting better service than what I am getting.

DO NOT BUY THIS HOME WARRANTY. I strongly believe they have their own sales force writing positive reviews. I’ve been waiting ONE MONTH for an “approved” repair to take place. Choice blames the service provider, the service provider blames Choice while you wait for something to happen.

They showed up the next day, very nice and professional. I still had an issue with the job and they got someone out very quickly to follow-up and get it fixed it. I would want to use them for future services.

Sears repairman came to assess and fix an interior water build up under drawers. He was very efficient. He explained everything he was doing. I would have preferred he put booties on and wore a mask the entire time but he did not. Problems was fixed.

I was very pleased with the service provided. The serviceman went over the cause of my issue and explained how I can prevent any future issues. I like that he took his time to explain things to be since I am a new first time home owner.

The technician came on Wednesday, 8/5/2020, promptly at 7 am and discovered that the belt had broken on the dryer. Charles ordered the new part and called me on Saturday, 8/8/2020, to tell me the part was in and would be at my house on Monday morning at 10 am. At 10 am on Monday morning, 8/10/2020, Charles showed up promptly at 10 am and installed the dryer belt. The dryer is now working perfectly.

The technician came out for the hot water heater, it stopped working again. They came back again, it started smoking after they left. Choice banned the tech, and instead of hurrying to fix the issue, decided to go through a very lengthy process of waiting for the tech they banned to submit info to move things along. It's now the 10th of Aug and my tenant has not had hot water since the 31st of July. I hired an electrician to come out and they fixed the problem in 5 minutes and said the Choice tech messed up the wiring so bad it was overheating. Paid them $100 on top of the service fee to Choice. Not happy.

I put in a claim on Sunday and within 2 hours had a confirmation email from Nicks Service. Nick called first thing in morning and showed up on time. Very professional and considerate. Switched out my garbage disposal in less than 30 minutes. Great experience. I wish all their repairmen were genuine and good as Nick.

8/10/2020. My washer Started making bad noises and I called my Choice Home Warranty and they got in Touch with a washer repairman pretty fast. I only waited a couple days which was fine with me as I still was able to use the washer. Unfortunately the machine was beyond repair. Choice Warranty gave me the choice of them giving me a replacement washer or me taking a monetary replacement. Although the money wasn’t near enough for a new washer I chose it anyway so I could get the washer I wanted! Thank you Choice Home Warranty! I will continue to use your services when needed! Kathleen

Our garage door opener stopped working and since there weren't any technicians available through CHW, we were able to locate our own. He came immediately and did an excellent job. We paid upfront costs but were reimbursed within 60 days.

Terrell was very courteous, and I give him an A+ for customer service. He was knowledgeable about the product offered, and he was empathetic to my situation. I feel that he offered me a good value compared to the coverage I had before.

Was worried we would not be able to get it fixed immediately. Called in at 8:08 am, tech called me at 10:10 am, system fixed by 11:46 am!! Replaced condenser motor and capacitor. All included in service!! Happy customer!!

My refrigerator went out on me. Every one in the neighborhood said I was crazy when I told them I had signed up for the services a while back. Said I was going to be scammed. They were really surprised when I told them I did not have to pay a dime more and because Sears technician could not fix my frig I was getting 499.00 to use towards a new one which I have ordered from McCloskey’s. Told them they need to check their service out and if they sign up give them my name as a reference.

I have a friend who paid $1,186 for the exact same deal that I paid $1,431 for, and our contract almost runs out at the same time. I guess I should have called her before I renewed!!! No, I am not too happy!

Repair tech appt two days later and determined replacement may be needed. Info sent to Choice HW and they responded the next day. (GREAT RESPONSE TIME.) Will be sent replacement cost of about 2/3's of cost of new washer.

Awesome, very good and professional. Choice was able to approve the diagnosis of the company that came out in a very expedient manner so we could get the air conditioner fixed and cool the house down when it was 115 degrees outside. Thank you.

The technician was timely fashion and told me I needed gas. He suggests I get my coils cleaned. I further problems I may have a leak. The AC came and ran but it was blowing hot air. It is working better than ever now... He suggests I call again if I have any further problems with the system. So far so good, the AC is working better than ever and he did check the thermostat which works well as.

Alexander was great! He did the assessment and thoroughly explained my issue. I was very appreciative that the window given was very tight so I could plan to complete other tasks in my day away from home. He was very timely in his arrival and had superior professionalism and customer service! I would highly recommend!

The tech. was very good at his job and very professional. He took the time to do the job right the first time. And he explained everything that he did. And also gave me some advice on what I can do to help the problem if it happens again. So I was very pleased with the job. Thank you Choice Home Warranty. For a job well done.

The unit quit cooling, compressor would not come on. Technician came and had it fixed in less than 30 minutes. He was pleasant to work with and very knowledgeable about the problem. All in all a great experience.

Had our pool pump and light stop working and submitted my first home warranty claim. CHW was quick to get someone out to diagnose the problem and they had it the claim processed and fixed within two days. Very pleased with CHW and Sarasota Pools for their timely response and professional staff. Very positive first experience with CHW.

We just renewed our contract with Home Choice Warranty. Not only did we receive a discounted rate because we are a loyal customer but we have had good service these past three years. Looking forward to future with Home Choice Warranty.

I have been paying Choice for a little over a year now, and my AC stopped working, so this was my 1st claim I have had to make. I had to wait a couple of days after making the claim for the contractors to come. However, they never showed during the time period on the day, so I called Choice to see why. Choice called the contractor and then Choice told me that the contractor had a misunderstanding with the claim number. The Choice representative I spoke with did not seemed very much concerned at all that my dog and I had been in an 80 degree house for three days. I then asked him for the contractor's name and number.

I was told by repairman that it was low on freon, but when I got an email with the report it said it is the evaporator coil. That was not discussed by repairman.. All that was done was freon and sealant added. That did not fix the problem.

I called to request a service call and the representative was very polite and placed the order and informed me of the required fee. The fee stated was higher than what was on my contract so the customer service representative transferred me to someone else. The 2nd person I spoke to was also polite, understanding and informative. After we spoke for a while and she spoke to her manager we were able to resolve my issue. I am very pleased with the service I have received from Choice Home Warranty.

It’s great having a peace of mind when something do go wrong. No hassle or stress trying to find out who will fix covered items. And it’s true, if they aren’t able to fix they will replace. What a great investment.

I have a toilet that my wife and I cannot use until it’s fixed by a plumber and cannot get one out here for two days. That is not acceptable in our book. The plumber should be out tomorrow at the latest and I shouldn’t have to call him to try and get an earlier appointment.

I couldn’t be more unhappy and dis-satisfied with the service I’ve received from Choice. This is the 2nd time in a row I’ve been denied a claim to fix something at my house. I’m wondering why I originally paid them $1500+ to secure a contract. Seems like they love collecting that kind of money and really have no true interest in helping people after the money is collected. I couldn’t be more disappointed with this company. It has turned out to be a legitimate scam job. But this day and age, there is absolutely zero accountability held to anybody anymore so I’m sure they will continue to rob people of their hard earned money for years to come. This company is a joke.

In the years since we’ve contracted you we had called for repairs 4 or 5 times. Only this last time was our repair covered. You sent a very nice man from A-1 Services to snake our kitchen sink. He tried hard but his snake broke and he had to come back the next day. He came back and his snake broke AGAIN. He managed to fix it and finished the job. However he had run out of receipts and said he would bring one by. We’re still waiting for that.

The tech was early, communicative, and courteous. The repair/replacement was easy and quick. The only complaint is that we had 2 remote openers with our old garage door opener and l had to purchase the second one ($40) with the new opener.

Getting set up with a home warranty was handled by James P. He was very thorough and answered all my questions. He even offered options and suggestions as we worked through the details of the process and the payment schedules. He made the information very understandable and friendly. James is good at what he does and a real 'keeper'.

Joe was professional, knowledgeable and had my issue taken care of in no time. Very pleasant experience and he was awesome! He worked around my schedule, as the original appointment time was not working out well and that helped out so much!

Service was done by CHW assigned tech on Aug 5 when the Defrost Sensor was replaced; but the problem still persists. I feel it needs a more thorough look and proper solution found and implemented. This is part of the same claim and hence I need not have to pay the service fee of $60 again.

You guys couldn’t find anybody to come out to fix my wash machine. I waited four days. My clothes get super moldy so I went to Lowe’s and talk to a guy there. He told me most likely it’s the pump. He gave me a guy's phone number. The guy came out and change the pump in 40 minutes. Charge me $65 +20 for the pump. It works great.

Excellent service, called a day earlier to scheduled day to see if I would be available. He came, addressed the problem, crack in disposal. Received approval, replaced and tested unit and then was on his way. He was courteous and cleaned up after himself taking the damaged unit with him. He called 30 minutes prior to arrival time which was courteous. He arrived wearing a mask and continued to wear the entire time he was in my home.

I am very grateful for American Air Solutions. The technician came and he was extremely polite. With 30 years of experience with AC unit I was quite pleased, and didn’t have to worry if he was doing anything incorrect. I would rate the technician — A+++.

My fridge quit cooling and I called for a service repair. My initial appointment was rescheduled as there were no available technicians. I had to wait an additional five days and I went one week without a fridge! However once the technician arrived it was fixed within 30 minutes. No mess, no fuss.

Choice Home was able to set an appointment during the pandemic. The appointment had to be rescheduled due to a communication glitch with first contractor. CHW rescheduled and brought a second contractor and the job was done!!! I could be more satisfied. Great customer service.

The tech arrived on time, early in the time window, which was great. He asked for explanation of issue, and went right to work diagnosing the issue. Quickly figured out what was needed, and then completed the work quickly. He was very professional and friendly, took the time to explain to me what he was doing. I would call on their services again if I needed A/C work. Thanks!

The technician that came out was very knowledgeable about my system and was able to diagnose the issue. Unfortunately, Choice has decided not to cover the claim. Choice needs to make their exclusions less vague about what will cause them to deny a claim, because in this case, it seems to be a stretch.

The contractor was very professional pleasant and polite. He got the job done with no problems. If I had another problem like that I would ask for Kevin **. Choice Home Warranty was my best choice for the price. Thank you.

Would not cool and dumped water onto carpet. Technician came checked Freon and found a loose wire in the outside unit. It has worked since he left. The we had was that there was a day without air. Could not sleep during the night.

Air conditioner repair, appt was made without consulting me on time I could be home from work. I had to get a family member to meet with repairman. The unit was frozen and he had to come back a second day to fix and I had to miss work to be here. The unit was fixed pretty quick once he arrived.

Compared to the technician in Feb 2020, This was handled very well, compared to the Feb service. This was complicated by the Choice technician not sending an email to the vendor for service. The technician came in after I had called to find the out the issue. Did not bother to check the spark generator on the burner. Due to the COVID 19 did not request a revisit until now. I almost cancelled my contract over the Feb issue.

The technician was very informative and helpful. The two young men that came out to install a new air conditioner was very respectful and knew what they were doing. I didn’t like that no one answered the office and the after hours number was not a working number.

I filed a claim in March for a stopped up septic. We have still not had a service on the septic. On 2 different occasions we were told someone was scheduled. We waited all day each time and both were no shows.

The ice bucket filled up and kept on making ice. The service for reporting was quick and easy, the repairman was knowledgeable and very nice. I am glad he saw the problem so quickly. He will return when the part comes in.

We moved into our new home on a Tuesday and on Wednesday our upper level AC unit quit blowing cold air. I placed a claim first thing Thursday morning and within an hour was on the phone with the provided repair company. We had Choice for our first home purchase warranty and never had any issue with claims being fulfilled and even found our appliance repairman thanks to Choice.

I was pleased with Choice Home Warranty until August 6, 2020. I placed a claim for my water heater. A technician came out the next day and stated since my unit was old and stopped working due to normal wear and tear, and that there was no leaks, mind you it was 20 years old, installed when the home was built, that it needed to be replaced. Choice Home Warranty determined that the water heater was not operating properly as a result of a lack of effective maintenance of the unit, and denied the claim.

I called CHW because my dryer was taking extremely long for my clothes to dry. They sent a technician to access my dryer. He was clean, prompt and friendly. After inspection he told us what he thought was wrong and would promptly send the information to CHW. By the end of the day I received an email telling me that it is covered! My dryer is 38 years old. We kept up with the routine maintenance on the dryer. We could take a cash offer or have it replaced. I chose the cash offer so that I could pick out one I wanted. I’m extremely satisfied with the amount offered, the speed in which I got my response and received a check within 7 days. That is great service!! For a small monthly fee almost every appliance, sump pumps and even roof is covered. You can also add on other things in your home if needed, like a pool. If you don’t have Choice Home Warranty call now and tell them I sent you!! You won’t be sorry!!

I accept your offer of $260.00. Do I have to wait 30 days to receive your new offer?

Direct Drive Inverter Motor broke with drum. Replacement required. Gave me option to get new one or accept cash offer at good price. Service was fast and scheduled repair was three days. The technician was knowledgeable and knew the problem immediately.

The hospitality and follow-up of our service agency was excellent from initial contact, to letting me know they were on the way, and then follow-up after the service call. I would highly recommend both Professional Appliance and Choice Home Warranty to everyone.

With only 2 plans to choose from (additional coverage can be added if needed) made it very quick and easy to see what each covered and receive a quote. They give you the option to pay in full or an automatic monthly payment which I am very happy with. The price is very good for the amount of coverage. Customer service has been wonderful both times in answering my question and email. Response time is exceptional.

When I requested a claim, Choice Warranty responded immediately. The situation was resolved without a service call, however I was extremely happy with the initial response from Choice Warranty. If this is indicative of Choice Warranty’s responses, I will be very pleased that I changed to Choice Warranty from American Home Shield.

Checked all available options for disfunction of AC. All working to specifications. After running for a short period of time, 50 amp breaker disconnects (AC running at about 24 amps). Therefore, determining electrical (50 amp breaker weak) problems and changed breakers to cure Air Condition problems. Thanks for quick turn around service.

While I was very satisfied with Choice's response time to my claim, I was disappointed to learn they did not pay for techs to come out on Saturdays or overtime. With already going without A/C for 24 hrs at 95 degrees in the day outside, I didn't want to wait from Friday evening till Monday afternoon. I found it necessary to pay the extra 175$ for them to come out. Unfortunately they still had to come back on Monday because another part either went after they left, or they failed to recognize it was blown before they left. So I paid for the overtime for nothing, really.

I was dumb and completed a form On line thinking I would see comparisons on line, instead my info was sent to several companies- 4 called within 5 mins. Josh from Choice was one of these. I told him my husband and I needed to see things in writing and wanted to compare, and I would not make a decision then. I later called him back, he answered all the questions that we could not with our research and offered us a special price, which was offered on line, but he was really polite, I wanted to order from Josh! Now we see what happens if we need to use the service.

It was so easy to file a claim online. My A/C was fixed in 4 days in this current Covid situation. Choice was constantly informing me about the progress of the claim. Technician came to fix the A/C was courteous and friendly. I appreciate Choice for providing home Warranty service to me.

I was contacted this morning 8-8-20, by your service representative whose first name was Josh, and I don't have his last name. He was very helpful, took the time to explain the features of your coverage and also explained the different methods of payment. I was very impressed with his professionalism and also his knowledge of your services.

We have been a customer with Choice Warranty for many years, paying our monthly premium by automatic withdraw without fail. We filed a claim in May 2020 because our heating unit stopped working. The first problem we had with Choice Warranty is it is impossible to speak to anyone on the phone. If you leave a call back number you get no reply. The excuse is Covid19, which I don't understand why that stops anyone from answering or replying to calls. Next they could not find service technician in our area. After at least 3 weeks finally a service call was scheduled. That was a no show.

The dryer light would come on, but no movement. The repairman was fantastic, new right off what happen, went through the whole dryer. Never left any mess, was polite, told me what was wrong, and fixed it. Was very professional in all that he did!

Took over a week to get a technician out to check my AC unit even after explaining about my 87 year old Mother that has breathing trouble. Tried to get me to cancel the claim. Did not even call to say, "We are having problems trying to find a service person,"

We were having issues with our washing machine making loud noises while running. Edward was very helpful, pleasant, and knowledgeable. I highly appreciated how thorough he was and for taking COVID precautions. He wore a mask and spent the time to fully inspect the washer. I would highly recommend him to anyone.

Choice Home Warranty has been nothing less than responsive and attentive to our needs. We renewed our policy this year because of our experience with them when we moved into our new home last year and had some repair issues that CHW attended to immediately.

Thank God, Choice sent a technician yesterday to resolve the issue with my oven not working. The controller got ordered and in 2/3 weeks install it so I can get my oven working again. Thank you Choice, whoever answered my call yesterday, may God Bless him. Specially in the middle of this pandemic my sit got resolved.

Qwik Appliance Service lived up their name. They responded to claim quickly, answered my questions, adjusted their schedule to accommodate mine, notified me when they were on the way. It doesn't take 40 words to say, I was pleased with service.

My tenants and I are very satisfied with the Plumber you sent. His name Robin and I hope I can have him every time I have a Plumbing problem. He let me know I have a Lifetime plan with Delta Plumbing that I was not aware of which can help me save a lot of money on my rental property. Thank you again for great service.

Choice was very fast and prompt in solving my plumbing problem. I most definitely would recommend them. Keep up the great work. That coverage price is very affordable for the service they provide. Good job choice. And the customer service was really good in answering certain Questions that I had.

Dryer failed to operate. We sent email to Choice. They "almost" had a couple tech responders call us then cancel. (BAD) Choice finally said to hire our own and they would reimburse the repair. We did so. They required an online statement but their site blocked it with a nonexistent repair company. WE could not enter the information. We called. We faxed. We wrote. We were told a representative would get back to us. No one ever did. Now I've paid $1800 for a useless contract and had to pay $325 for the repair-NEVER reimbursed. I filed a complaint with the State Corp Commission. Months later I still haven't heard from these thieves- BADChoice is a ripoff.

I was pleased with the contractor. Unfortunately I was very dissatisfied with Choice Warranty. After the diagnosis instead of replacing my microwave they are sending me a check that will not cover the replacement of my microwave. They originally offer me $170 and then after declining that I was finally able to negotiate $250 which will not cover the new microwave and installation. Not pleased.

The technicians were very polite, explain step by step why the system did not work and what happened, and why it happened. It took some time for them to do what had to be done but they did and I was well pleased. Communication was very clear and understood, because of their courtesy and mannerism, I would highly recommend them to anyone who needs their services..

Your technician determined that our microwave required replacement Because the door on the microwave would not close properly, i.e., it was sprung. Your company provided a check to Help pay for a replacement, Though the check did not cover the entire cost of replacement it did help,.

This visit by Appliance-Appliance repair went much better than the first visit. On the first visit the technician said the mother-board to the dryer needed to be replaced. Choice Home warranty did not want to pay for the motherboard. They encouraged me to get a new dryer but would only pay a small amount (about 250-$300) for a dryer that retails around 600-$700. Unacceptable. While using a laundry-mat for about 6 months to dry clothing I asked to Choice Warranty to send a different technician and hopefully a different repair company other than Appliance-Appliance out to troubleshoot the dryer problem again. This technician troubleshot the end item and problem as a faulty heater element. He replaced it and so far the dryer works fine so far but I had to pay $45 twice for service calls and go without a dryer for an extended period. Unacceptable.

Quick response and technician was excellent. I am very please with the customer service. They always take care of my issues. Communication is excellent. Always keeping you informed about how they are trying to get the situation resolved. I am pleased I have these company for my home warranty.

The technician was very professional and polite. He diagnosed the issue relatively quick and the very next day I had an update about my stove top. It needs to be replaced. Choice Home Warranty will issue check to replace my stove top.

The technician who came out to repair my dryer was friendly and experienced. He was conscientious about observing social distancing protocols and patiently answered our questions. The entire claim filing process was simple and efficient. The technician arrived within 30 minutes of calling.