Choice Home Warranty Reviews

Our service tech is the kindest, most polite we have ever had. If I ever need service again I hope he shows up. Took the time to explain everything to us. Sometimes seniors are treated like they know nothing. He never rude or in a hurry. You need to keep him for sure.

Technician was on time and courteous. He explained what he would be doing (Diagnostic) and when done explained what was wrong and what was needed. Choice Home quickly approved repair and was finished in just a few days. United was thoroughly testing all applications by technician before leaving and we were very pleased with service throughout the procedure. Thanks so much for your service.

I had a problem at my resident with my HVAC system. The thermostat would not come on and didn't have any power. I put in an online claim late one afternoon and the next day I had an email with an appointment for the technician to come out. The technician came out and fixed the thermostat within 72 hours. Great Service.

Andre was outstanding and very knowledgeable. Because I do not know how far out past 1 year I will be in the house, I could not purchase anything longer! I also like the discounts that were very easily discussed. Yes I would recommend to a friend.

The tech checked all, all OK now, helped change filter which I appreciated as I am 84 and always have to get ladder out to change filters. Tech said I did good on changing filters as the interior of unit was very clean, even the air duct. Good to hear for me. Checked the thermostat, all OK, unit still does not seem to cool as much as it did in the summer. Have to set it on 73 to feel cool enough. Daughter has unit that is set to 79 and feels comfortable, still wondering why.

Reporting a claim was easy but after they assigned me a claim number they hung up with no explanation what was to happen next. This was my first claim since subscribing. Subsequently an email was sent of what to happen next.

Unfortunately Choice did not cover this inexpensive repair. If I had called a plumber estimates are free so I would have saved the Choice fee. That said the plumber was fantastic. Polite, helpful, apologetic. Not thinking I will renew my contract this year.

Very good representative. Very patient, and understanding. She checked my policy and explained everything necessary for me to look forward to. First I will receive a call from Plumber letting me know when my appointment will be available.

My outside faucet started to drip and my ground was soaked wet. I tried shutting it off to no avail. I requested help online through Choice and they quickly responded. I am very happy with services provided by this company that responded. They were prompt, efficient and courteous. Choice processed my request expeditiously.

My 1st experience with Choice home Warranty is very disappointing. I have a copper pipe break and informed choice but it was relayed to plumber apparently. When he arrived I was informed he did not work on copper pipes. Only pvc. The fix he wanted to do was unacceptable so I declined the work. I immediately informed Choice but have heard nothing on sending a correct plumber as of 3 days later. Plumber sent an e-mail for review as well as Choice Home Warranty????? Broken pipe remains. Who is company going to do to fix my problem???

What a HOT MESS!!! Still not fixed !!! Can't wait till Monday that gOod news will come... Home warranty companies all the same. They don't wanna cover **. Just my opinion. I don't have gOod things to share at this point.

The repair guy was a professional and knowledgeable person. Did excellent job diagnosing the problem. He couldn't get the part right away but made it next day. Did a good job!!! He promised to come back as soon as he get part.

I recently called Choice for a repair of a leaking washer, the technician came out the same day and diagnosed the problem. Then like always Choice found a reason to deny part of the claim. I pay for a warranty so I don’t have to worry about unexpected repairs but Choice doesn’t provide that peace of mind. The cost and deductible amount of this warranty recently increased with the reason being “better service” but it’s all the same. I’M DONE!!!!

Choice Home Warranty was great in that they sent someone out the day I filed the claim. However, not real impressed with service tech as my dryer is still not fixed. He came in with no tools and talked me into believing it was a stuck button. Never once took dryer apart to check computer board for shorts in wiring or other tech problems. Not impressed at all.

We weren't happy that we had to pay a second technician to check a bad disposal which had been checked and declared good to go, but it was leaking bad smelling water and stopped working. We hope the technician's next trip will be to replace the thing.

I was very pleased with Jeff **, who fixed my water heater. He arrived on time, assessed the problem and replaced the needed part. Very professional, very personable and totally efficient!!! Bravo! I would recommend Jeff's Clog Buster for your plumbing needs!!

The technician was very good and submitted the report for my cooktop. You then proceeded to give inky $371 in e-gift cards to Lowe's for a replacement!! Lowe's does not have a comparable unit. The claim was elevated to a manager. It took 2 weeks to finally talk to someone. This was after 5 phone calls to call me back. I missed a call due to a meeting and was told to call back. I COULD NEVER talk to a person- just leave VM. My scheduled call started late. The manager would not give any more amount; but, would have a check sent instead. BUT NOT FOR 30 DAYS!!! This is absolutely ridiculous- this was my first claim and the experience from you was very dissatisfying.

Jonathan came early which I like. He evaluated the problem, made pictures, communicated with his company, relaying the pictures and explaining the water heater is 23 years old and leaking water. He explained to me what needed to be done and that a new water heater had been approved. Parts would have to be ordered and Choice advised what I would have to pay. I would like Jonathan to do the installation. Thank you.

AC stop working. Call CHW. Got a contracted repairs next day. Technician is good and knowledgeable. Pinpoint issue and get the system running within 15 minutes. The AC out door unit sensors wire was stripped open by lawn trimmer caused shorts. Would like to see the repairs tech run a new wire instead of applying quick fixes with twisted caps to reconnect wires that sitting near ground level... Not a good and long lasting repairs.

Called tonight for service. It took a matter of minutes to get an appointment for service. Hopefully I won't have a problem with getting the furnace fixed. Will let you know after it gets fixed. So far this has been a good company.

The man came to fix the ceiling fan and he stated that I would need to a new one to replace it. He went and purchased a new ceiling fan and it is working fine. He was very capable and responsible and I appreciated it..

My experience with Choice has been fast response with my claims and appointments. The service people sent to repair have been very knowledgeable. Clean and professional. I have and do recommend choice whenever I am asked. I am very satisfied with this warranty.

My problem wasn't solved, needed a part that may or may not have been in the warehouse. This was for my dishwasher. Waiting to hear from Choice Warranty to solve the problem. I was told by the tech that he would submit everything in the system and should be hearing from you.

Had to call because my cooktop isn't working. Will have to order a new one if parts are not available. Haven't really had a problem with Choice and I did have to pay extra to get the A/C that I wanted but that's about it.

Knowledgeable serviceman was sent out to assess my washer. He was unable to fix it and Choice warranty helped out towards a new one. I would definitely recommend this home warranty to others. It’s nice knowing they only deal with knowledgeable companies.

The tech arrived as promised. He analyzed the issue and then tried to order the parts. This was on a Saturday. The CHW that he called was closed so he could not get a confirmation. Said he would have to try again Monday. A waste of time for the tech. This is unacceptable. I do not pay each month to be put on Hold. I now have a Freezer problem that will have spoiled food from this.

Had good experience signing up with Andrew. He sent welcome letter with policy info and pricing agreement which was good and explained that call center is in the states, which is important to me, since I had bad experience with another company with off-shore call center! Looking forward to mutually good experience!

The tec. was polite and professional. He arrived in the allotted time. Explained or problem, contacted Choice Warranty and they responded promptly and I am still waiting on my Lowe's coupons, which I should receive in a couple of days. I am very satisfied with Choice Warranty.

Initial schedule was for 5 days after reporting Failure. Contacted customer service and another company was assigned the claim for next day. Company and technician showed up in the time period provided, quickly diagnosed and resolved the problem with no problems in approval to repair process.

Updated on 11/02/2021: We had plumbing issues. The plumber was on time and took care of it. It was fairly easy to contact them and create a claim. The only problem I had was their online claim which was not working. I had to call them.

My refrigerator konked out on me Wednesday and my freezer started defrosting. I've already lost a lot of food because I had nowhere to go with it. The ice in my freezer has melted. I have to wait until Tuesday for the repairman to evaluate it. My food will be ruined by then. Why so long to look at it? I've lost around $300.00 worth of food already.

Technician was courteous, professional, and on time. Yes definitely recommend Choice. Waiting on part to come in. Part is on back order. Received notice from Sears that it is on back order and not sure when it will be available.

Great job on getting me a great deal! The lady I spoke with was very helpful and got me an awesome deal. She answered all questions I had and was very open with all the costs associated with it and I'm thankful I found them!

The person that handled me, got right to business checking me out to verify who I am. Told him the problem and he filed the claim. He told me what to expect over the next couple days. I am completely satisfied how I was handled. You have good people working for you-very business like and professional.

The techs that came to fix my garbage disposal were timely, got right to the problem and handled it quick and easy. Office moved our appointment a day ahead of schedule, which was great. Would definitely use this company again!

I have 14 months old AC and I need a new compressor. The claim was rejected by giving me the list of the possible reasons, but none of them was pointed to be mine. I was offered $500 towards repair cost. You should cover everything as you said when you were selling me your policy. Horrible/dishonest company.

I was skeptical and a bit leery about purchasing a home warranty over the phone, but I am very glad I did! Choice Home Warranty has exceeded my expectations by a wide margin. I have called them several times now - for a dishwasher problem, for a heating system that produced no heat, and for a problem with water getting into a ceiling. Every time I called, the process of filing a claim was easy and quick, whether I talked with a human being, or not. The appointments were set up quickly, and the technicians who came out knew their stuff, and were courteous, prompt, and efficient. CHW provides good value for the money, based on my experiences. I highly recommend CHW!

I was very impressed with the technician from Aircontrol NWF. He troubleshot the unit and in a matter of minutes had the problem diagnosed down to the air handler fan motor. The fan motor on our unit has a circuit card controller on the motor itself, so it's a little more complex. The technician was very knowledgeable, worked at a good pace, took care in making sure the unit was working properly, and was very customer service oriented.

Our service Technician came to our Condo to service our Unit for heat and air. Jack did his inspection and went right to work and within no time he had the unit up and running again. He replaced a couple of things on the unit and made everything work again. He was very polite, hard working, and did a great job!! Thanks Jack for all your hard work!! Michael.

The technician was very friendly, extremely knowledgeable when he ascertained the problem and precise in his repair. I would definitely recommend his services to anyone that would be in need of a plumber. I am very happy with his work.

Call center did not listen to my schedule which resulted in several appointments with a technician being scheduled and rescheduled. I was trying to resolve 2 issues at the same time which were given 2 claim numbers, 2 different technicians, 2 appointments and several phone calls again were need to clarify what I needed. My first claim with the garbage disposal resolved and approved but it still took several phone calls. 2nd issue denied. Leaking toliet pipe not covered. I do not see the value or the convenience of CHW and will not renew or recommend.

Very professional and courteous. Punctual and reliable. Able to diagnose and resolve problem with the heating system in a timely manner. Explains everything that needs to be done and gives update as the work in progress. When the job is completed he verified it is functioning effectively. I am extremely satisfied with the services he (Spike) rendered.

I called for a service call for bathroom sinks. When I called I asked upfront if my service needed covered. I was told yes a service provider would be assigned. The plumber came out and before starting I paid Choice’s $85 service fee. The plumber made the assessment and went to his truck to call choice. He came back in and told me that choice said that the problem was “wear and tear” and they refused to pay. The plumber tried to get them to understand. They told him to tell me that someone from Choice would be calling.

New to Choice Home Warranty but I can say it is better than any other companies I tried. The response was quick and the plumber called the same day to schedule the appointment for the following day. The plumber showed up on time and left a clean job behind. I recommend Choice Home Warranty highly.

I would highly recommend Choice Home Warranty. We have had them for almost 2 years and are very thankful. We have had two occasions of use. They are fast at getting us the help we need, and explain every step to us along the way. Thanks.

Water was leaking from garbage disposal unit. I called Choice and reported what the problem was, and shortly after I received a call from Allstate Service Group. They made an appointment with me to replace the leaking unit, which they did. Everyone I dealt with was pleasant, got the job done. Thanks.

I am out of hot water in the house due to a problem with water heater. This has been over 2 weeks and still no resolution. Choice Home Warranty is unable to assign any technician and I continue to suffer especially with 2 children and living in a cold place. I have called customer service many times but a common answer is that they are trying to find someone. Please prioritize this and resolve earliest possible. Thank you.

If I could choose a negative star rating I would choose that. Choice refused to pay for a part to repair our furnace based on false allegations. They even lied about what the service technician told them and said they could diagnose the furnace based on photos and it didn't matter what the diagnosis was by the service technician. Attached are the photos that your representative said led to their diagnosis of water damage to the control board. I don't see it and neither did the person you hired to come to our home. The control board failed likely due to the age of the unit and not for any other reason.

The workman that came yesterday, MB Tech, basically came to finish the job of the prior workman. Yesterday's workman was thorough and immediately solved the problem that the prior person didn't finish. Unfortunate that I had to pay another visit charge but my furnace is now working.

When I purchased this warranty I thought I was buying peace of mind...I have had this policy for 3 or 4 yrs and tried to use it twice.. with no luck getting reliable service.. Paid about 2100 dollars no more.. Yes I will be paying 200 dollars for a new faucet and a dependable plumber but compared to the aggravation of waiting and waiting for service it is worth it. I feel I threw away $2100.00.

We received prompt service and both issues were quickly and efficiently corrected. Team was easy to work with and the subs they utilized were very good. Very happy regarding our warranty and the service we received.

The Technician came and assessed the freezer and indicated that the freezer compressor was bad. Choice Warranty will replace the freezer. I am very satisfied with the decision and the service provided by the Technician and Choice Warranty. After several years of paying another company, this is the first time I have had anything replaced by a Home Warranty Plan and it feels good.

Email with time and date. Came quickly only I don't regularly check my email. I would prefer a phone call. James the repairman was polite. Got job done quickly, explained problem and how he fixed it. Glad I decided to get service. Probably would recommended to friends and family.

Malcolm was a great person to talk with. Very knowledgable. Super easy and fast to get set up. We have had Amazon Home Warranty and they were absolutely horrible. Such a great thing to have good customer service with Choice.

Nice. Service call. He noted all the PROBLEMS AND didn’t try to fix the problem. I guess he was doing his best. Now as to what Choice is going to do? The service man didn’t offer me any solutions and I still can’t bring the refrigerator back in the house. The ball is in your court.

The company was quick to respond and my issue was resolved in a timely manner great customer service. The tech that came out arrived at the exact time he said he would he was very knowledgeable and resolved my issue. I was very happy with this service.

After making a claim, an authorized technician contacted in within a short amount of time. Sean was able to identify the problem, have the repair authorized and get the part in the same morning. Sean performed the repair and our furnace now blows out warm air. We will sleep warm tonight. Thank you so much for the quick response.

Repaired leak in water dispenser. Ordered parts and replaced. Cleaned up afterwards. Prompt and courteous. Would recommend to friends. This is the second time I have used Choice Home Warranty. I wasn't happy with the first service call, warranty didn't cover part for 15 years old dishwasher gasket. But covered refrigerator parts. No other remarks at this time.

I felt and still feel so pressured into this 3 1/2 year contract. Arianna really needed to give me some time to think all this through but I feel like she just didn't. I don't like to be pushed beyond what I feel is comfortable. She was telling me these things were covered and I don't even thinks she knows for sure. She told me she'd send the contract via EMAIL and this is the only email I've received. I'm still in so nervous and upset over the way I was pushed. I feel as if she knew and didn't let up. I would have felt so much better if she'd have said, "Just take some time and call back. Ask for me and I'll answer any further questions."

They were a little late but they did a good job fixing it—immediately had heat for my house. The people were dispatched to my house hours after my initial call. Not disappointed for my first time using this service. I’m not writing anything else about this service call!

The case manager for the AC problem in Daphne, AL will not return our calls which has been an emergency situation with a young baby in a home with the AC out for weeks. So I am at loss as what to do. We have left several messages with two different phone number for her to call.

I talked with one of the manager in reference of a replacement for my oven. The first offer was not a good one. However, the manager did some research and provided a better offer to help replace my oven. The manager was informative, patient, and concern about handling this matter.

The washer, you need to hold button hard for it to stay on, it keeps going off then it doesn't ring the clothing dry. It's very wet, dryer doesn't got hot, clothes is not drying. The company is Whirlpool, dryer is gas, both front loading.

The fast services and clear communication on what was going to done! He even cleaned up which most companies do not do. This is a dirty job, but they are pleasant and willing to do good work. I would recommend this company for any repairs you have!

The seal on the doors were no longer keeping the cold air in yet the claim was denied saying that it was not normal wear and tear. I'm not sure how I could have caused this as the refrigerator was installed and working fine for 6 months then started noticing more and more condensation on the front, which once I called, the technician said was due to the seal on the doors not sealing correctly. I have three policies with Choice and just referred two others to you, but will be considering another company now.

Shaun was knowledgeable, efficient and fast! He was initially concerned about approval time to proceed with the repair but Choice Warranty returned approval within 10 minutes and he was able to proceed. Great service and great experience all around for all parties involved.

My technician Ryan was awesome. He was extremely known and went right to work. He was friendly and professional. If anything else breaks down I would request him to do my repairs. Please let him know how much I appreciate his work and his work ethic.

The gentleman called to let me know when he would arrive while en route, and arrived as promised. He was prompt and polite, he also wore a mask for both of our protection. He seemed knowledgeable, but just a little condescending. Otherwise, a decent experience.

My claim experience with Choice is fantastic! I submit a claim; within hours I receive a reply and I have a service appointment within two days. Absolutely awesome. The efficiency of responding to client claims must be the best in the industry. Number One warranty company overall.

I was more than satisfied by the response CHW and the company they sent to service my furnace provided. In fact, we were having trouble coordinating calendars and the company bent over backwards to accommodate my schedule. They not only identified the problem, which was the pilot light, but after attempting to clean it, they replaced it on the spot for no additional cost. This was a very good experience with Choice Home Warranty.

My water heater broke down and your technician recommended replacement. Your firm rejected the repair because the tank was "leaking". I visited with 5 of your reps and all but one said it should be replaced. Her supervisor apparently agreed and it was again refused replacement. Your salesperson sold me the policy stating that the water heater was one of the items covered; your advertisements also state this. However I have finally paid for the replacement since your company refused.

I was pleased with the attention to detail and the way the sales person was persistent, yet not pushy. Because the person who cold called me handled my needs, I switched from AHS.. I fully expect Choice to meet my needs for the immediate and upcoming years.

My microwave vent would not close and the fan would not turn off. I had to unplug the microwave. I waited an hour and tried it again, the vent still stayed open and the fan on. I called for a service claim and explained the probem, I asked if they wanted model and serial number of the unit but the person said no. I was informed it would be 12 days before Sears could come out for service. I expected someone to call me and ask for the model and serial number of the microwave and what the problem was so they had an idea of what parts would be needed. No one called, and I had no way to contact them.

Always fast with setting up a service call. Technicians always helpful and friendly! They have been to my home several times and have always fixed my problem. If they don’t service what is wrong the technicians have always guided me with a company that can help me!

The technician sent to my house was knowledgeable about dishwashers but obviously was not knowledgeable about circuit breakers. He thought the float in the dishwasher was the problem but after he left the breaker tripped again. He never tested the breaker and when I called him back it was decided that someone who was knowledgeable about breakers was needed. Choice closed out the work order and wants me to initiate another one which means I have to pay for another service call. The initial problem stated that the breaker kept tripping why wasn’t someone that had expertise in both areas sent? I’ll do it myself and I’m considering canceling my warranty.

I went online on a Sunday afternoon to put in a claim regarding an issue with the ice maker in my refrigerator. By Monday, I got a response and the service appointment was scheduled. By Tuesday morning a service technician arrived at my house and later that afternoon not was the new part, that was required delivered but the service technician came back to complete the job. I was completed satisfied with the service provided as well as the respectful approach the service technician showed throughout the process.

Quick turn-around time and EXPERT REPAIRMAN. I am sticking with my Home Warranty by Choice Home Warranty. Gives me a PEACE OF MIND and I will recommend to my friends who have existing homes and are buying new homes! Washer is working like new. Thanks, Choice Home Warranty.

Know what your plan covers and you will be treated fairly. Some claims are repaired quickly while others can be delayed by follow up calls for approval, sometimes questioning whether or not your policy covers repairs. Quote coverage from your book, page, paragraph and you can be sure a repair is ok’d.

Bob was friendly and helpful. Changed the locks and had news keys ready in a quick and timely manner. We were told it was a free service, but a service fee was charged. We did have a problem with understanding the person who answered our call.

As a loyal customer that has paid his premium monthly for several years now with only one claim during that time they decline to fix my water heater. They say they will not fix my water heater because the tank is leaking. The technician that looked at my water heater informed them that it was the pressure valve that gave out and that's why the tank is leaking. And now they are refusing to repair or replace my water heater. I am due for a conference with one of their Associates on Monday the 25th at 12:15. I assure you that if we do not come to a satisfactory conclusion in this matter I will no longer be a loyal customer to this company.

I called to inquire about a past date of service and could not get off the line without purchasing a renewal of my contract. The rep gave erroneous dates to make the renewal seem more necessary than it actually was. The experience was horrible.

Choice Home Warranty got someone on a Sunday early to fix my leaking tank. Totally unheard of, in my rural area! Jeremy from Unlimited Professional Services did a great job. Couldn't have asked for more pleasant man. Didn't take long either! Thanks to all involved.

Francis was very polite. He explained to me all I wanted to know. Told me how I could save money by making different choices. He was not a typical pushy salesman. I had wanted to purchase this type of coverage when mine ended in Jan. 2022 from my home builders. However, may have to cancel if it becomes necessary for me to sell my house in Jan.

My problem was taken care of promptly. The repairman was efficient and very helpful. I thought I would have to wait a few days to get a repair man, but it only took a few hours from the time I called until he was here. Impressed! It was a good experience.

Work was fine. Only complaint was reaching a live person to explain problem. Voice mail did not understand. Filled out form, also online. It went then to motorcycles. Had to call several more times. The repair men were friendly and polite.

The technician from One Vision Electric was professional, arrived on time and was extremely nice. Very much appreciated their assistance with our ceiling fan repair /replacement. I would definitely use them again if needed and for any and all electrical issues (hopefully not, but just in case)!

I have had to use my home warranty twice and each time was handled with speed directly communicating with me to my email. Service providers were good and sure helped when you don't know who to trust when moving to a brand new area. Thank you!

I called and spoke with a representative about a roof leak and was told that it was covered by my home warranty. A technician came a few days later and told me that the company only allowed $100 to fix the leak. I paid the technician $65 for coming out to be told that it wasn't covered under the warranty. I will definitely not be renewing the warranty and will recommend that anyone I talk to go to another company. What is the purpose of even having a home warranty if it doesn't cover a roof leak?

Trey who tried to fix my microwave was great. But the part I am upset with is Choice warranty. I was suppose to hear from someone so I can replace my microwave. I haven’t heard from no one. I need a microwave.

He was great in giving me the comparisons with your choice and the other competitor. Took the time to give me details of your warranties. He also worked to get me the lowest options but the best coverage. Easy to understand what he was saying.

Raymond very knowledgeable and courteous! He was here when said he would and everything went great. Had to order part for my garage door but I feel confident he will return as soon as it comes in. Everything great!

My hot water heater went out on Saturday. This is Thursday and still no unit available. I was approved for all but $300 which is great but Choice ordered the wrong water heater. My phone class have been met without empathy and even rude Rudy who hung up on me. I have continually been told I need to wait 24 to 48 hours for the appliance. Never got a return call from a supervisor after 2 requests. Disappointed as service in the past has been great The plumbing company that took the job, Rising rooter, has been wonderful.

The professional (Joe) who enrolled me in CHW did a fine job of explaining the coverage and benefits along with a very reasonable monthly payment plan. My monthly payment will be $51 and the cost per service call only $.

I had to wait a month to get a tech to come to my house. Then he gets there, finds the problem, orders the part which arrived to my house last week but next available appointment is November 10th. This is just dragging out so long. Then I realized my ice dispenser does not work so I guess I’m looking at a few more months for that to get looked at and fixed.

I am always happy with and would recommend Choice Home Warranty for affordability, more options for policy coverage (including full coverage policy options - I am on their largest plan and it has saved me so much money and stress), great customer service representatives over the phone, and oftentimes very, VERY good choice and utilization of contractors for various home warranty issues which are designated on your policy. They by far beat out other home warranty companies in pricing and service... I wish I had switched over a while ago honestly. All of the contractors other than this one in this review, have been fantastic, polite, timely, communicative, knowledge, and they knew how to fix the issues the house had. However, I would suggest that Choice Home Warranty monitors more closely on who they chose to use for contractors. I did have a very poor experience with a contractor through them.

This is the first time dealing with CHW that everything went smoothly. The claim was processed and responded to quickly by both CHW and the vendor. The communication with Bennett and Sons LLC was excellent. The technician was professional and courteous. He shared valuable information to help us maintain our AC unit so it can run at peak performance.

The service was great. Schedule of service was done with the time limit given and scheduled. The service guy was professional and made sure we knew what was needed for the repair of the appliance. I would recommend this company to other friends and family as I have not have any problems.

Technician was running late from the job just before ours, but he was very knowledgeable and thorough about the issue and offered several options for fixing the problem. He has to come back to perform the work but the initial consultation and diagnosis went well.

A technician came to the house within 24 of submitting a claim...no problem there. It was determined that the clothes dryer needed to be replaced. I received an email saying the replacement offer was $335; I did NOT click on "I ACCEPT" and asked to have the offer be re-considered, hoping to have an offer of at least $400, the low estimate of replacement parts. I called the phone number provided, only to reach voicemail...left several messages. Several days later (and several other representatives later), I received a call saying there would be no increase in the offer. I was led to believe that the Lowe's e-gift card for $335 would be sent right away so that the appliance could be replaced, but am still waiting. I am very disappointed with how this claim has been handled.

The technicians did a great job repairing the pipes within our home. They were very professional and completed the job within the same day. The technicians replaced the ceiling fan that was full of water due to the pipes leaking and painted the walls.

Choice was very quick with getting a technician out. Technician diagnosed problem immediately and ball is in motion to get corrected. Very impressed with both Choice and technician. Highly recommend using this company. Filing a claim was hassle free and all done online.

Mr. Standley lived up to his name. He was OUTstandley! We enjoyed meeting with him and he gave an excellent presentation of your product. We will definitely use your service once we figure out our finances. He is an excellent representative for Sears products.

The original tech scheduled for Tuesday 10/19 never arrived. On that same day before 5pm another provider accepted the service but scheduled it 9 days later for 10/28! Effectively stating that your company thinks it is acceptable for a client to wait over a week with no refrigerator. I called back Wednesday 10/20 and was told of the option to have my own technician come and found a local tech that could arrive within 2 hours and was walked through the process to have them submit the diagnosis.

Although Choice Home Warranty is highly recommend their sales reps are very pushy in trying to get a lump sum payment. I’m sorry but not everyone has thousands of dollars to give upfront! Ask then let it go!

Technician dispatched promptly, great expertise, polite. Great experience. Would highly recommended to have FENIV service your units. Plan to use them as reg A/C cooling agents. Thank you for expediting my call. One more visit needed to repair unit.

Washer leak happened Tuesday afternoon and repairman came Wednesday. Updates the whole time from Choice. Excellent service. Never experienced service this good. Repairman was on time, thorough, knowledgeable and cleaned up after himself. Even wore a mask. I would rate Choice Home Warranty and their repair network A-1.

I have a leak in my water treatment system. Needed immediate attention. Called water company and they have it temporarily stopped. Need parts. Problem not listed online. Need info as to what is next from Choice Home Warranty. Only two companies in Iowa that handle Kinetico water treatment systems. I called the closest one. First time having to use my warranty. Not sure of all that is needed.

Michael ** did an excellent job in getting me the plan I needed at a fair price. I had called around for just service contracts on my heating and air units and the price that Michael gave me for my entire house to be covered was comparable to just getting the HVAC units covered.

They installed a new disposal. They are EXCELLENT. They were on time and polite and very efficient. I would give them a good rating. They are polite and courteous.NICK's service are reliable. It is good to use them. Thank you so much. YES -5 star for sure. 5 star for sure.

The technician Mike and his crew were professional and courteous. On time got an appt in one day. Unlike the tech that was sent for my washer. He seemed unable to do the job. Accepted the service fee. Said it was fixed and it wasn't.

Quick and efficient service. I filed a claim Sunday morning for a furnace that would not stay lit, and by noon on Monday the problem was fixed. The technician was knowledgeable, friendly and professional. I have already recommended CHW to a neighbor who ask for a recommendation on the Next Door App!

Guy was great. Service was good, but he didn't change the piece that goes in the sink to drain the water. He said I didn't need it. But later I looked at it. It really could of been changed. Also very fast turn around time.

The salesman I dealt with was great. He had all the facts and numbers at his fingertips. It was a pleasure working with him. I have already recommended Choice to a few friends. The paying process was smooth and not complicated.

CHW could be more of a mindset to help the customer get their issue resolved and provide value to the process. Yes, they immediately send someone to review the issue but not fix the issue, nor even commit to fixing the issue, until after the customer pays the house call fee. No problem there but then there is no commitment to following up on getting the issue fixed. At this point, CHW can decline to pay for servicing the need.

So far out of 5 claims - only garbage disposal replacement has been approved. Dishwasher not covered because it was not a mechanical problem. Hot water heater not covered because it was too large. Still waiting to hear about the plugged bathtub drain. Appointment times say 7AM - 11AM. But in reality no one plans to arrive until after 9 AM. Appointment made with a service company not associated with the claim problems: Dutchman Backflow LLC has been canceled because he did back flow, not plumbing. Two of the service companies contacted told me they had a very difficult time understanding the Choice Warranty agent with a very strong accent.

The last tech was excellent. Had to come out to fix Sears problem that they never fixed. I felt I shouldn’t have paid Sears 85.00 deductible then 2 days later have to pay it again for the same problem. Not satisfied with Sears service at all.

Amy provided excellent Customer Service. Very professional and courteous. Would highly recommend your warranty to a friend. I became aware of Choice Home Warranty offer as a Costco member. We have lived in our home for 20 years now. Comforting to have the peace of mind that if something needs service or needs replacement we will be covered.

Claim was handled in a professional, friendly, and efficient manner! We had a rare situation arise with electrical and a plumbing issues simultaneously, and both were handled by top notch professionals! Repairs were completed within 48 hours of Claim. Couldn't be happier, great job!

The representative who spoke with me, Amy, was polite and gave easily understandable information. She was patient as I searched for information. The policy offered was a good buy. I will recommend the company to others and refer them to Amy.

Technician very polite, professional and knowledgeable. He did what he was suppose to do and didn't take all day. On time was another plus. He explain the part and told me about the warranty. Also he wore his MASK! 2 THUMBS UP FOR THAT, GREAT JOB.

Talking to Stacy was a very pleasant experience. He was very helpful in acquiring a home warranty. He took time to explained everything in detail. I will recommend Choice to my family and friends. I hope I never need this service but it gives me peace of mind knowing I have it. Ron **

The repair was seamless and didn’t require a lot of time. The tech followed instructions for shoe covers and wore a mask, which made me feel safe. I was also happy that a tech was able to arrive the very next day for service.

It was so easy to submit our claim. Choice had someone out the next day to fix the problem. The technician was professional and made the repair quickly. It was so nice to simply give a description of the problem and not being hassled. So thankful!

I had appointments for repairs for my washer. The Sears tech didn’t show up at either times, cancelled my appointment while I was waiting for the technician to show up. I was later given to Knockout Applicance Repair. They came out. They let me know they recommend a replacement. I’m waiting on Choice Home Warranty to let me know when they will replace my washer.

Let me say the technician was awesome. My rating is for the company. We have a really old refrigerator and no matter what the technician said, Choice pushed back not replacing it. So, we are out a refrigerator for 10 days. It was discouraging to hear the Choice rep doing everything in his power to not replace the refrigerator.

I found my water heater spraying water out of the top on Sunday night. I shut the water and gas off to the water heater. Filed the claim on Monday morning around 7:30am, later that afternoon the plumber came out to check the water heater to discover that it could not be fixed. He sent over his diagnosis that a new water heater was needed, within a short time Choice Home Warranty approved the new water heater, ordered the replacement, and the new water heater was replaced on Tuesday. Yes we had to go a day without hot water, but the plumber had other appointments scheduled. Our water heater was actually replaced with same brand name we had and same size. It was actually brought to code as well.

The technician was on time, professional, and knowledgeable about his job. Soon as I invited him in, I showed him to the garage where the heater is. He opened it and proceeded to show me where the problem was and what it was. He took his time to explain to me what was wrong, and suggested two choices. I will like this same technician sent to my house when I put in for a work order.

Decent pricing, comprehensive coverage, quick response times and skilled contractors. Been with Choice for several years. My house is 20 years old and has many systems that I would not want to individually repair. So I'm grateful to have Choice.

I had put in a claim but selected the wrong type of service which required me to call Choice. The young lady who assisted me was extremely professional, explain to me why the first claim did not go through. Canceled the claim and put in a new claim for me with the correct information.

I had an electrical issue. Technician came and resolved. He was very good. I would recommend him again as a good contractor. However, Choice Home Warranty did not honor my contract and had to pay technician $200. Technician said himself Choice will sometimes pay, sometimes not. This I will not tolerate. I will cancel my Choice Home Warranty now.

I just made my first claim on my Choice Home Warranty, and was scheduled within the hour and the technician came the next morning. From filing to finish, about 12 hours. Unheard of! I am excited to have selected Choice for my new home.

Technician was able to identify the problem and quickly fixed it. Technician was cordial and knowledgeable, testing the system until he could find the problem. Rather than pushing for replacement of parts, the technician found the real problem and fixed it,

I called on a Sunday- this was my first call ever to Choice as we switched from AHS this summer- it did not go well- I was told all operators were in the US when I bought the plan- NOT the case- some "managers" were but they did not do much to help- no one could find a company willing to work with CHOICE- once accepted then declined as soon as he found out it was CHOICE- I called the last company I worked with under AHS and he came out within 2 hours of me calling - found the problem and will be coming back to fix it- this is a furnace- we live in WI and we need HEAT- thankfully no kids live in this house but we do have tropical fish-

I am a firm believer in home warranties, we had a competitor at our last house. When called the service calls were much more expensive, but we usually had someone at the house the same or next day. So far I have had to request service calls twice. The first time it took 2 weeks to get a leaky toilet fixed. The next call was for a well pump problem that left us without water. I was told it would take approximately 48 hours. I consider no water an emergency, and 48 hours a ridiculous timeframe. They did offer the reimbursement option. I am currently attempting to navigate this, but it feels like a way for them to shirk responsibility. So far I would definitely not recommend them or choose them again. I hope they do better in the future.

Technician quickly dealt with the situation and got us a buyout on our microwave. But having to wait up to 30 days for our Lowe’s gift card so that we can go purchase a new microwave is definitely not an ideal situation when you’ve been without a microwave for so long.

My dishwasher, after 2 service calls (which each cost $85), was determined to be broken and needed to be replaced. CHW refused to replace it and instead offered $249 to Lowe’s. This is insufficient to replace even the most cost effective unit at Lowe’s. My contract clearly states this unit is covered under my home warranty and will be replaced in the event it breaks. In addition, I have to wait 9 more days until my assigned claim manager will schedule a follow up call with me. No other CHW representative is permitted to assist me. I have been a loyal customer for years and have always paid my premiums on time. This is completely unacceptable and just plain bad business.

Persistence paid off, got a great deal thanks to Matt and his team. If service is needed I'm confident that CHW will take care of my problem, fingers crossed. My daughter has a policy, used it twice, it took some time to get her washer fixed due to parts availability, furnace was quickly fixed.

A little salesy but that was expected. Overall good experience. Got a good policy at a good price. Hoping not to use it but I think it’s good coverage at a fair price. Shopped around and this was a good deal.

Very easy to file a claim and the response time was impressive. Had an appointment scheduled 23 minutes after I filed my claim. Having a home warranty and how convenient it is to file a claim really relieved some stress from the situation.

Every claim I have submitted has been denied. I will never recommend your ‘service’. I hope you publish this. As a small business owner with memberships, I understand customer service. You do not provide a service, you are a check collector. Your industry needs regulation. Your company would have been sued and gone broke in the 70’s and 80’s. Now that we have corporate run government, you are allowed to take money from consumers.

I want to thank you for your quick response, to my call about my Dryer. I also hope this can be done in short order and a timely manner. And I want to thank for your time and patience. Enjoy the up and coming holidays.

Gentleman was one of the best I have seen. Spoke very nice, knew what he was doing and did it. Would like to see more like him. Dealt with Choice a few times and did not have a problem at any time. Just a great place to be with.

We have called on Choice Warranty multiple times and you have not been able to find a technician in a timely manner to help us with the majority of our issues. We are always having to find our own technician and the reimbursement process is long and lengthy. The last issue we had with the ice maker, of which was the only time you sent a technician, was never even resolved with no follow up to make sure that the technician you sent did their job.

Tech came out see the issue and was able address and now hope things are fix. Will need it to rain to ensure the issue was resolved. This Guy did something my insurance adjuster was unable to get done. USAA Foremost Insurance Group.

One door was off the track and the remote would open but not close and the two keypads were inoperable. When he left all was fixed for one service payment. Could not wanted any better service. I would use them again.

I have had to use the service twice in the last month or so. Both times it was a very easy process and we had technicians out within a day or so. We are new homeowners and don't know a lot about repairs so this process has really helped us. Thank you!

Your company has done everything to avoid covering any of the claims I submitted. I would like to cancel my contract if possible. Very bad experience so far. I most certainly would not recommend your company to friends and family.

Our air conditioner was not working. Called CHW The next day. The service rep came to look at conditioner and had to order parts. He came when he said he was coming and took care of the problem I am very happy with this company. We would recommend this company.

Had two claims- one for stove vent, one for electrician. My appointments were each set very quickly, and both technicians were great. The electrician had a challenging puzzle to solve, which they resolved with some diligence. The stove vent a hood microwave unit issue was resolved and approved for Complete repair/replacement!

The service technician was very nice and polite. He was running late but called me to let me know, which I greatly appreciated. He resolved my issue right away as he had all the necessary equipment with him. I would highly recommend Laszlos Plumbing Co.