Choice Home Warranty Reviews

Our a/c was not cooling. Sent claim in this morning and already have company coming out Wednesday. Fast turnaround even on a holiday! Thank you! This is our 1st claim and we are already impressed with the service! I would recommend your company to anybody! I am hoping EMS will get the job done! Then I will be more impressed with Choice Warranty!

He exceeded our expectations and got everything done in a timely manner! He was great! He was timely and made us feel comfortable that regardless of the outcome that he would be happy to come back and fix any problem.

Called in claim and they sent out a company the next morning. The company that they sent out was very professional and answered all my questions. The claims rep that handled our claim was more than helpful. We were with another company and switched over to Choice and was the best thing we ever done.

Looks to be just what I needed. Will let you know after first claim! Only after will I be able to grade the system. Hoping they send the agreement in writing so I see everything in the agreement should be sent before I paid for the first time.

The refrigerator has been making a loud grinding noise off and on for the past few weeks. The technician was unable to determine the problem due to the unit not making the noise when he was here. He offered to return when we can determine exactly where the noise originates from. He was very professional and knowledgeable. He'll get five stars when it's repaired. Thanks.

I filed claim and advised water was coming from refrigerator or ice maker line and I didn’t know if I needed a plumber or an appliance repairman. An appliance repairman was sent out. He was very nice. He said the leak was coming from where the ice maker line was rubbing against grout and over time the line developed a slow leak. BUT, he couldn’t fix it, we would need to pay the service fee AND file another claim for a plumber to come out. We had to pay another service fee to a plumber to fix the line and ended up paying the entire bill because Choice said the issue was not covered because it was not due to “normal wear and tear.” The refrigerator is not moved and the line is not manipulated so how could it not be due to normal wear and tear. Three different technicians have said it is very difficult to get any repair covered and paid for.

I am very pleased with the service provided by the tech, he was fast and professional. Thank you for Choice is the Best! I recommend this policy to all my family and friends. Keep up the great work. Thank You.

I was considering purchasing a Choice Home Warranty for a while after being referred to this company by an esteemed business colleague. Danny **, who works for Choice Home Warranty, answered my questions clearly and was friendly and professional. He has already provided helpful, responsive service.

He was very polite and informative. He even drove for two more hours after getting here and diagnosing the problem. I really appreciate his hard work and I appreciate y'all at Choice Home Warranty for the instant approval since I've only been with y'all since September. I will. Definitely recommend you to my friends and family. I'm a disabled veteran with two daughters. It means a lot that y'all approved the repair instantly. The you and the technician that came out.

I was satisfied with the amount I was given for replacement of the dishwasher. The young lady was very professional and doing her job. I did feel like it was a game of back and forth to get a fair amount for replacement. Waiting up to 30 days for a Lowe’s credit card to purchase a dishwasher is a bit long.

Cory from Simply Fixed came out and knew within minutes what was wrong with our oven and the part needed to fix it. Cory was very friendly and customer-oriented. I would highly recommend Simply Fixed to my friends and family for their appliance repairs.

Well there’s nothing for me to rate you on. I placed my claimed yesterday and I’m still waiting for the next step. I could say it easy to place a claim. I will rate you when I proceed to the next step.

Tech was on time and did a great job repairing our garage door. He advised me of what he did and let me know what I could do to maintain my doors better. I have recommended Choice Warranty to my family.

My dishwasher flooded my kitchen 3 days before Christmas. My claim was addressed immediately and a repairman came to my house. He was able to fix the problem so I could use my appliance during a busy holiday season. He was pleasant and patient with all of my questions. The prompt service was very much appreciated.

I would give 0 stars if I could. I had a plumbing issue in my basement. I checked my home warranty with Choice warranty and it said it was covered. So I called and they sent a technician out within 2 days. I paid the technician the service fee that was in line with our contract with choice. He submitted the claim, with pictures. The technician quoted me a price for the job of $6800. Guess how much choice home warranty said they would cover? $500! I called and tried to get it straightened out. I got nowhere with the 2 different people I spoke with, so I didn’t see a point of keeping my contract. I cancelled it immediately. I can get free estimates from different trades (without a service fee) and I can definitely get the job done I need cheaper the $6800.

Problem diagnosed and promptly corrected. Friendly and professional service. Arrived well within time frame given. Choice experience excellent. Made appointment online. Local tech called to confirm then called on day of appointment to let me know technician was on his way. Very pleased with overall experience.

The UNITED APPLIANCES REPAIR office staff & technician were accommodating, very professional, timely & kind. They handled our plumbing issue without delay. To our extreme satisfaction the technician had everything he needed right on his truck so there was no need for a return trip or to reschedule. Thank you!

My water heater thermostat quit working on 12/22/21. I tried to restart the water heater thermostat and failed. I contacted CHW and received a work order number by email. My first concern was CHW did not have a recommended service repair for Anchorage. I was instructed to look for a plumbing repair on my own. On 12/27 I contacted CHW to inform my current apt and CHW informed me that Alpha Maint & Locks was assigned to repair WH. They were very good, 1st they restarted my WH which stopped 12/29. 12/29 service thermostat was defective and was replaced 12/30. I'm very satisfied with their prompt service and working through parts replacement for final repairs completed 12/30. WH is working.

Very straight forward with all there communications, Enjoyed all my talks with the people I talked with and would have all my family and friends to join CHOICE Home Warranty. If there was any better company company they would have to perform better than Choice Home Warranty.

I tried to shut the water off between the water supply and toilet. When I tried turning the handle on the shut off valve it just kept spinning and did not shut off the water. I didn't know what else to do so I called Chase.

Refrigerator started to die slowly so didn’t react immediately. Then when I returned from a holiday trip on 12/22 it was obvious the freezer wasn’t keeping food frozen. I made an claim online late that evening and received an email just after 5 am the next morning that a repairman would arrive mid-morning. It was actually something that was repairable so there was no waiting for a part to arrive! The freezer was back in service before noon!

Came home today from running errands only to find refrigerator leaking water on floor. Found out it was not cooling. All of the items in the freezer section were thawed - ruined because we have no place to put them while fridge gets fixed. Called CHW to set up repairman appointment. First number I called was wrong - talked to Sandy - she was kind & provided correct number. Within just a few minutes I had a Work Order number. Hope the repairman is as fast as CHW. I have used CHW for other broken items - always get quick service.

Was notified of arrival of service time and technician. Arrived was scheduled and very efficiently repaired the central unit. Was very respectful and efficient. He was very knowledgeable on how to correct the problem. Was completely better than American Home Shield.

I called Choice and the technician came to give a diagnosis. Choice approved the diagnosis. So happy. I am glad that I have Choice and will continue to use them in the future. Now I can look for a new refrigerator.

The tech was nice and pleasant and very much on time. In fact he was a little early which allowed me not to have to wait all day like you do most often with service repair work. I would recommend him to others in the future.

This guy knows what he’s doing! As it turns out my problem is electrical so I will have get an electrician. I will always request Goldstar Appliances. I wish he was an electrician. He is. Really well mannered young man. Very polite. All servicemen could take lesson from him. Thanks for great fast service.

Justin showed up on time and quickly found the issue. As soon as he got the approval he replaced the part and got the unit back on line. I was really happy with how quickly everything was handled. From the initial call to the return call and getting the unit repaired.

I was looking online at your warranty because I read an article on “Danny & Chelsea’s Today’s Homeowner.” They recommended your company for people with older homes. While I was online I immediately received a call from your representative! Very convenient! He walked me through coverage and offered discounts for my husband’s military service and for a longer contract. This not only saved me money, but saved me the hassle of renewal for the next 6 years. I know this is a sales incentive, but it served us well too! I’m looking forward to a good relationship with your company in the years to come.

Juan from Doors in Motion came out to look at the problems with my garage door. I had no idea what it would take to fix it. Juan quickly assessed the situation and gave me a quote. I asked a few questions and assumed Juan would have to set up an appointment for a later date to do the work, but I was very wrong. Juan jumped on it immediately and had everything fixed and running 100 times better than it had run prior to this issue. 10 stars for Juan! He works quickly and efficiently. I won't let anyone else touch my garage door from now on! Thank you to Doors in Motion, and a huge Thank You and Kudos to Juan!

It was so easy to submit a claim. (I used the automated phone service). I got an email l little while later telling me who was coming and what time to expect them. He actually was able to come earlier and called to make sure I would be home. The repair man was wonderful! Very knowledgeable and professional. The communication throughout was excellent! What a relief to know that Choice does what they say in their brochure. I am very happy I have this home warranty!

No terms and conditions were seen before the payment and now everything is declined. I will be contacting all my past clients who I referred to Choice and letting them know that they should not renew their memberships. I had a phone conference scheduled and then nobody called and when I emailed to ask why and to reschedule, nobody returned my email. To say I’m disappointed in the 2k I spent on a Choice Home Warranty is a severe understatement.

Richard ** was most helpful in getting me rates that are affordable for my 2 rental properties. I will recommend the Choice Home Warranty to my friends and family, especially if they meet my expectations if I should have a repair at a future time.

I would reevaluate how effective or genuine you are regarding your “commitment” to providing your customers great service. I recently submitted a claim for a leaking water heater. First, it took almost four days to get someone to our house to evaluate the leak. The technician concluded that we needed to replace our 20+ year tank water heater. Choice Warranty agreed to replace our “tank” water heater with a tank water. My wife and I are about to become empty nesters, and wanted to install a “tankless” water heater. After a discussion with At Utah Home Services, I was told that Choice did not approve the replacement of our water heater with a tankless unit. Furthermore, that you would not cover a PENNY of the install for a tankless.

The technician arrived on time, assessed my issue and repaired my dryer. He was very professional and straight to the point, fast service excellent employee. I would recommend this technician to anyone that needs a maintenance call. This guy is a assist to Appliance One Solution.

The claims process was extremely easy. I filed a claim on a Monday and the appointment was the following morning. The technician was very professional, friendly, and helpful. I would definitely recommend Choice Warranty to anyone looking for a good home warranty. Price is reasonable, too.

I inquired about home warranty and was given good information and promotion offer. Looking forward to seeing how it all works if I ever need to call for services and if all the information provided over the phone holds true.

Albert ** is a keeper. He was kind, patient and knowledgeable of your product. I had American Home Shield and I would recommend anyone interested in them, RUN. My out of pocket expenses were astronomical with AHS. I pray Choice Home Warranty lives up to its hype.

Very responsive and customer friendly. Online tools at website were easy to access and use. Submitting claim for service was easy and no problem at all. The almost simultaneous email feedback was great as well. I am new to Choice and am very pleased so far.

The person that came to work on our issue was VERY nice, helpful and did a great job. We would recommend them to our friends and neighbors. I would also recommend Choice Home Warranty. We have been customers of your company for at least 6 years.

He was very professional and knowledgeable. He explained the cause of the problem, and after solving it, gave recommendations on how to keep it patent. However, I am still waiting for my reimbursement for my electrical work from Choice Home Warranty.

The end result was good but it took a long time and a couple broken appointments to get there. Choice assigned us a repair company right away and they sent out someone to look at the problem late that same day. He told us he would be back in two days. When he did not come we contacted his company asking about it. We did not receive a callback but an email came through from Choice setting a Monday appointment (four days after the original appointment). That appointment came and went and we called again. Finally another repair fellow (who was very pleasant) came on Tuesday afternoon, but was not able to complete the job before he had to go to another job. He came back Wednesday morning to complete the job. We were excited to finally get the problem solved but were not happy with the time it took for the issue to be resolved.

Customer Service Rep. was EXCELLENT. Found my pending quote and I was signed up in a matter of minutes with the add-ons I requested. We discussed the annual fee vs. the monthly. I decided on the monthly fee. I got an email confirmation in a matter of minutes of hanging up the phone. So far a great experience. THANK YOU.

Abass from BUZZ SERVICES was great. He was able to come to my house sooner than the original scheduled date due to the nature of the leak and fix it. He was prompt and professional in completing the job. I would highly recommend him.

I had to complete to different claims for issues I didn't know were together. The claims was very fast and I had a technican at my house within 48 hrs of my claim. The technician on both calls were nice, friends lt and explained all issues to me thoroughly.

Although I find it amazing that the company didn’t stock the truck with the needed part even though they were aware of the possibility of the problem, the technician was efficient and quick in finding the problem. The dryer is not repaired yet, part needs to be sent, earliest repair date is almost 3 weeks away. We have not had a functioning dryer since the first of December. This will be almost 2 months until finished. Not acceptable time frame.

Made the phone call at 10:30 am, by 5:00 pm at technician was in my house. I honestly expected the repair to be done the next day. The technician repaired my dryers in 35 minutes, it was fast. He was very friendly. The CHW agent was very helpful, friendly, explained everything that would happen in order to get my appliance taken care of.

The agent was very professional and explained our options well. He gave us a good deal on the Warranty. He gave us a discount for My mother who is 81 years old and also for me being a Veteran. He was very engaging to us.

For 6-8 weeks I've been waiting to get my exhaust fan/light repaired. I called my salesman to confirm it was covered. He said yes. The tech said it wasn't covered. What an ordeal. I understand I'll be getting a check for $300 to make up for the frustration. I appreciate that & like Mark the tech.. I had a tech before him. Eric, who charged me $65 (it had to be in cash.).

He was fantastic! Very knowledgeable, responsive and friendly. He answered calls. Kept us updated on appointment, arrived on time. Knew what the problem was and called the same day to schedule the repair for the following day. Getting all paperwork and parts done. He was awesome!

The first problem encountered was that it took eight days to get the technician out to our residence. An appointment was made by the company to show up between 11 AM - 3 PM. The technician did not arrive until 6 PM and nobody notified us that he would be late. Subsequent repair was done quickly. A part was obtained the next day & installed the same day.

I didn't have to wait long for Choice to find a plumber. They had someone a few hours after me filing a claim. I usually have to wait a day or two. Although the plumber couldn't come for three days, it wasn't an urgent matter, just a leaky toilet tank. Hopefully Choice is getting better about finding technicians sooner.

Navarro Plumbing was prompt in their timing for coming out. He seemed very, very knowledgeable with solar water heaters and regular water heaters. Never heard about the water PSI until he came out. I also appreciate his honesty and would work with him again.

Appealing the process because my claim was declined despite what was in the contract. I was also very disappointed that what I wrote in my claim was not shared with or reviewed with the technician who was sent out. Although I was clear with exactly what I needed in my claim, when the technician came out he was not aware. Once I told him, he was pretty sure the claim would be declined. It would have been great if someone would have talked to me about the claim so nobody’s time would have been wasted and my money would not have been wasted. Wry, very frustrating.

I have had Choice going on 3 years. This is the first time I have had to use it. My microwave heating sensor went out. It took 2 weeks before they told me they weren’t going to fix it but give me money to replace it. The offer was 1/3 of what my microwave costs. I had to dispute the payment which took another 10 days. They did double the offer which is why I gave them an extra star. I still have to wait on the payment and then go buy and install a new microwave. I see now Choice warranty isn’t worth it.

The technician was very professional. He adjusted my settings (that were set way too high) on my hot water heater. I haven't taken a shower in the bathroom yet to see if it is better and the hot water lasts but he explained how the system works and why it wasn't getting hot water in there. Thankfully, that seemed to be the only thing wrong with my hot water heater. Great job!!!

The repairman was excellent. He solve the problem quickly and was very helpful. I wasn't pleased with Choice Home Warranty. I made my claim on Sunday. I said that I didn't have the use of the master bathroom. A repair person wasn't sent till Tuesday.

We have had the same technician come look at our air conditioner. He is very knowledgeable and has gotten the diagnosis of the problem correct each time. It was fast service too! CHW has been a much better warranty company compared to our prior company. We had nothing but problems with the last company x.

Several months ago you replaced a kitchen faucet with a broken handle. The old faucet broke after only a year and a half. You told the technician you would reimburse me $70 toward the cost of a new faucet. I emailed copy of bill from Lowe's but never got my $70.

He was really nice but my ice maker is still not fixed. I got an email that he could not find the part. Maybe some other company has the part. I really need my ice maker. The serviceman was really helpful.

Choice Warranty was prompt in assigning a technician. The technician was fairly prompt considering it was during the Christmas holiday season. The technician was knowledgeable and Choice Warranty quickly approved a fix. We are waiting for a pump but expect a short wait and prompt resolution.

Problem was fixed within matter of minutes. Worker educated and nice. Would recommend again! Thanks for speedy, and accurate servicing! Worker was from EMS HVAC. My husband had not complaints. Thanks again.

My dishwasher went out in October. Choice Home Warranty (CHW) paired us up with a repair company the same day. The repair company replaced the part, in doing so they created a leak. The repair company was unable to find and repair the leak. I contacted CHW and asked for another appliance repair company to repair the leak. They had paired me up with an appliance repair company within minutes. The company scheduled an appointment in 2 days. The repairman came out, isolated the issue within 30 seconds of pulling out the dishwasher (last company installed the pump upside down) and made the necessary repair. I believe it took a total of 20 minutes from the time the repair technician arrived and left. The repair company left his card, said to call if there were any further issues. Kudos for both CHW and Alamo Appliances Repair.

Our freezer on our frig died and a repairman was sent. The part is no longer available so we need a new French door refrigerator. Choice Warranty offered us a low bid and we asked for them to reevaluate and they offered a higher amount and we accepted.

I needed a plumber to fix a drain leak in my shower. A plumber was assigned to me quickly. I checked reviews for the company and found that they had many negative reviews and an F-rating with the BBB. I promptly called the plumber and cancelled the appointment. I then called CHW and requested a different company, explaining what I had discovered. Reluctantly, the rep agreed to make a change one time, noting that they're not responsible for those reviews. I was assigned a new company and did the same check again. That company had much better reviews, so I accepted the assignment. The technician was polite and quickly evaluated the problem and replaced the leaky drain. The shower no longer leaks.

They set me up with an appointment very quickly. Representing it was very knowledgeable courteous And Thoughtful. They set me up with an appointment. It's very clear to understand the woman on the phone. She took my situation very seriously and made Mimi very satisfied satisfied with the results of getting an appointment.

My experience with Choice Warranty was very good. I placed a claim, and it was taken care of immediately. I was happy with the Electric company who took my case. Greg, with ACE Electric, was very friendly. I'm only upset that I have to write so many words to explain that I am very pleased with the service I received. I feel like I am in English class in college all over again.

Representative took the time to go over the whole plan for me to help me understand the service I was signing up for. Very professional and detailed. I feel I made the best Choice for Home warranties after reviewing a few of them and comparing.

This is the 8th day waiting for Choice Warranty get someone to repair our washer. Choice sent a repair tech on the 21st of December that needed to order parts and told Choice the need to order. Choice canceled that tech and said they would need to send another tech to diagnose the problem and contact them. This is the 30th of December and still no tech for repair or to diagnose the machine again. I have called the resolution center 6 times and all they offer is wait another 24 hrs or find a tech on my own and pay another service call. BBB is next on the list. I have asked for my warranty money back with no luck. Still waiting. Save your money on Choice Warranty.

Hi, Matt contacted me after I had left a msg. on their web site. Everything worked out fine. Matt did a great job setting up coverage on two homes we own for six years at a great rate I can afford. I will recommend Matt & his company to friends & family for their home warranties if needed.

After 2 months of wait for the technician to attend the repair, I called the customer service and complained, they responded to my request. The 2 technicians who came were On time, Very professional and courteous. They fixed the repair to my satisfaction. Thanks.

Amazingly quick really and response to our AC issue. Appointment was scheduled within a few hours of my initial call. I’m glad I chose Choice for our home warranty. I highly recommend them for anyone looking for a home warranty.

I was bullied into signing up before reading the policy specifics and only after forcing me to pay the policy premium was I sent the policy and in fact it excluded the very items I was told were covered. I just had signed up for only an hour and when I went to cancel they put me on hold for a while and tried to send me to the same salesperson that had misrepresented the policy coverage. After they cancelled they said it would take 30 days to get my refund when I just paid by credit card an hour previous. I do not trust them nor would I ever recommend them to anyone.

The automated person on phone was not in sync with each other. Talking over each. My first claim is a Maytag oven about 20 years old. Glass on oven door got broken & not able to use oven much or use oven self clean. Second claim: Kenmore washer 20 years old. Making loud noise & shakes a lot!

When a claim was filing you reacted quickly and took care of the problem with a great employee with great personality and sincerity who explained everything to me. What I have to do. I had water damages done. He refer me to a company and came back and took care of the plumbing I had water damages And He refer me to the right source and for that I'm thankful. Then the company called me to assess the problem and bring in the Plumber At the right timing. Thank you for your service and everything. Great company

I have had a great experience with Choice warranty, and will recommend to friends and family. Choice warranty sends the best technicians from my area to take care of my needs, so my experience with them has been great so far

Dishwasher could not be repaired. Choice will provide less than half of replacement cost in form of a gift card and not remove old or install new device. I have been without a dishwasher now for 3 weeks and am told the Lowe's gift card will not be available for another 4 weeks. Does this sound like great customer service?

Even though I felt a small amount of pressure to make a purchase I felt comfortable in the explanations to all my concerns. Looking forward to a reliable source to assist me in home issues I may encounter. Best Regards.

I Initiated contact; the Service Representative phoned me; he understood the issue and resolved the simple problem on phone call. Rep was professional, knowledgeable, polite, personable. He was totally understanding of my mistake in operation of the dishwasher and I am completely satisfied with the resolution of the issue. It was my lack of understanding of the dishwasher controls and not a malfunction of the machine,

Joe was an outstanding rep. He discussed all aspects and offered good suggestions! I was pleased to find I could get a comparable plan to what I had with another company at a less expensive rate with even more cover’s

During this time of COVID, he should have worn a mask, but didn't. When he comes back to make the repair as he needs to order the part, I will be requesting he wear a mask. I also had to ask him, if he could drain the water from the dishwasher, which he did.

We moved into a new home 4 months ago. We’ve already faced multiple issues with appliances and have had to put in multiple claims with Choice Home Warranty. The process to put in a claim is incredibly fast, efficient and easy! You can do it online in a minute and within a short period of time I get my confirmation with the time/date and scheduled technician. Our first issue with the dryer has continued recurring so I am hoping the warranty will replace the unit if it happens a 3rd time. Our latest claim was with the garbage disposal and the technician replaced it. So far so good! I’ve only had one prior experience with a different home warranty company and my experience with choice warranty has been far superior!

This plumbing experience was excellent. Alexis is very efficient, competent and professional. Having her phone number to contact her and adjust the appointment time to a more convenient one for me worked well. Highly recommend! She solved my problem when others previously had not been able to.

Previous to this experience, I had a horrible experience with Choice with an air conditioner repair issue. With the oven issue everything went as it should. We made the claim online, 2 days later we were notified online that an appointment had been made with a repairman to be at our home and check out the problem. He called when he was "en route" to give us a estimated time he would be at our home. He arrived and analyzed the problem. A heating element in the oven was not working. He had a replacement heating element on his truck. Repaired the oven in less than an hour. The repairman was efficient, professional, and solved our problem in a timely manner.

Our Tech Tom was on time, which is a big deal to me. He quickly discovered the problem and resolved it in a timely manner. I would highly recommend Choice Home Warranty to my neighbors. Thank you for hiring competent workers.

Outlet's not working. Bad outlets. Came out and fixed the problem within a hour. Excellent. Thanks again for all of your work on time and called right away. Will recommend you to friend and family to call you for your excellent customer service.

I am pretty happy with their service. Each time I open a claim they are really fast getting the technician to come fix the issue and do the respective follow up to see if I am happy and satisfied. I do recommend them a lot to my friends.

It was a great experience talking to Alberto. He answered all the important questions I had and the concerns I had. I will definitely recommend to friends and family. It’s good to know that Home Choice Warranty uses top repair companies and they send out reviews for these companies.

Antonio was great. He was very friendly and did a great job fixing our plumbing issue. We were very short on time, but Antonio accommodate us and was able to do the work before we had to leave on a trip.

While getting information about Choice warranty, I spoke with a Mr. Luke ** on the phone. Mr. ** was professional and courteous during the call and very well understood! Mr. ** providing me with information without having to ask and had a great personality.

We were quite pleased with the expedient service by CHOICE and especially pleased with the company Sassaman that did the repair. The tech, Anthony, was professional, knowledgeable and courteous. Highly recommend this company. So glad that I renewed my warranty with CHOICE!

Prompt response to my request. Worker respectful and professional. Work was done at accurate timely manner. Company attended to my request and dealt with my case professionally. The staff that came to the house treated my house with respect and I will recommend Choice Home Warranty to all my friends.

My experience was terrible. You informed me that the repair was not covered. It cost $75 to find that out. Your CSR did not have a record of a $75 deductible credit in my account. This was the 3rd and final bad experience with you. I am cancelling our contract.

If Choice Home Warranty were efficient, they would ask for the model number of the appliance at first contact. The repair folks can then come prepared with the correct part. Now we have to wait 2 weeks for the part and then another visit by repair.

Mike was pleasant, personable, and very knowledgeable. He knew what he was looking for to detect problems. Was impressed and pleased with him. Very respectful and recommend him or his company to anyone. Arrived in the time frame he promised.

The technician was very polite and took great measures to ensure my safety by wearing his mask and keeping at safe distance while he was there. After he looked at my dryer, it was determined that the dryer itself was fine, I just needed to have my dryer vent cleaned out. I am having that done on Friday. I really appreciate the prompt attention by the claims department at Choice. This was my first time using it and it was great!

I was amazed at the quick response given for an appointment for Svc., the Technician "Chase" from Fuller Appliance in Fort Smith was very personable, knowledgeable and honest, hard to find in our Society today, I commend and recommend CHW and the Technician for Services... If I have need for any other appliance needs I want "Fuller Appliance to send "Chase"...

Still don't understand what is going on. I'll call today. Dissatisfied right now. What good is a warranty if they won't fix my furnace blower? It's not like we could have avoided it breaking...Technician was good and accommodating our schedule.

It was very easy to file a claim, the plumber got right back with me, before 24 hours, and the plumber was very professional, nice and very curiously. I would recommend this company. And the plumber was very knowledgeable. And helpful.

Filed a claim over the phone, received an email a few hours later, then the technician came over the next day! My dryer stopped turning, and it is not fixed yet because he had to order some parts, but Choice authorized everything and he is coming back to change the parts soon. Everything is going well. I appreciate Choice so much! Thank you so much!

Joe checked out my refrigerator carefully, diagnosed the problem, and told me what had to be done next. I would definitely use Choice Warranty and any technician they suggest. I have always had good results when I use someone sent by Choice Warranty.

I filed my claim online and within 5 minutes received a replied. During this time of the year I thought I would hear that it would two to three weeks before a technician would come. What a pleasant surprise, the technician will come on 1/3.

Excellent work. We all house members working but they came at our time and fix the problem. I appreciate. They are nice and cooperative. They understood the difficulties. I am so glad because quickly technician fixed the problem. Next time if I get any problem I will call to them.

I have been waiting for over a month now for someone at your company to replace my refrigerator like you said you would! You people never call me when you say you will, and only after I threaten to call BBB and consumer reports did you call me back, month later! You also will only offer to pay $750 towards replacing my $2500 refrigerator!! I will never use your company again! And I will be filing a complaint!!

Our power went out for about 24 hours. When it came back on, we found that our stove would not turn on. We called Choice Home Warranty and a technician came to our home and found that the electricity was not up to par. He checked other outlets and found that a few had 120 volts but the rest did not. He could not do anything more. The next day the power was up and the stove functioned as it should. So we cancelled another visit.

This was my first time calling for service since joining two months ago and first experience was very frustrating! The contractor assigned was a home modeling company whom NEVER called back even though requested for a call multiple times. The number given appears to not work because it went straight to voicemail. Couldn’t get an appointment till a week and a half later, so had to call back several times to request for a new contractor. This contractor was a lot better. CHW called back the next day and scheduled for 4 days out which is still a much longer wait than my previous warranty company. The new contractor came and fixed the issue. We’ll see how the the next appointment will go when I need services again.

I have been a loyal customer of Choice Home Warranty for approximately 15 years. In this time, I have only had one problem that was not covered by the warranty coverage, which, was an unresolved plumbing issue that their contractor could not fix. I hired my own plumber to correct the problem and Choice Home Warranty made a partial payment to cover the cost of the repair. I was disappointed they did not cover the whole expense but was grateful for the portion reimbursement. I would rate their service as 8 out of 10 and is pleased with the service.

It's hard to. It's hard to write a review. However, I'm still waiting for Choice to get back to me and to have a repair person come in and evaluate My claim **. Mr. ** came to my home this afternoon and the valuated my? Dishwasher. He found the problem. The leak that was causing the damage to my dining room carpet, hallway carpet and bedroom carpet. He turned the water off. That stopped. That stopped the leak. He then contacted Choice Home Warranty and advised them of the situation. I still have not heard from anyone else from choice?

I called in a claim and within two days received prompt and excellent service on my Maytag dryer. The rollers ended up needing to be replaced. I would highly recommend Choice Warranty! They provide superb customer service and at an affordable rate!

Always have trouble getting someone to come and fix the problems. Every time I submit a claim for plumbing issues I can't seem to get someone here. Why can't you folks get me the help that I need? I pay every month and I seem to not get any help. I did get help with my dryer that was the only time.

I called to sign up for service from your company Choice Home Warranty. At first the guy was nice. And then he was trying to upsell me. He went over it twice. Tried to sell me the 3 year plan. I told him I couldn't afford it and keep trying even after I told him I just got divorced and couldn't afford it. Then it got rude and hang up on me. I don't know his name but you can check my sign records for his name.

I place a call for electrical outlet. Representative was pleasant and ready to assist me with my issues and assure me peace of mind with getting my issue taken care of as soon as possible. Once my claim is submitted there will be a scheduled appointment and time that person will come out to my home to fix issue.

Great service as the associate was very helpful and polite. This company is awesome in providing service to its customers. They are willing to accommodate their needs in every way possible. They are willing to go above and beyond to fix the problem.

So far I have no complaints. Everyone I spoke to has been very nice and helpful. No problems at all. Very good and positive experience, and I really appreciate that. I also rate the service technician as excellent. I would use him if I didn't have the service contract. Thank you very much.

Stout heating and air made the repair as efficiently as possible with it being the holidays. I am so glad that I have my Choice Home Warranty. It really gives me a sense of comfort and definitely saved me $1,000 dollars. Thank you Choice.

Ken ** from Ingram Appliances came out the next day after my claim. On time. Very courteous. Very efficient. Fixed the problem. Would definitely recommend him. Thank you Ken! I was very happy with his service!

Our remote garage door has stopped working. I went in the website to schedule an appt and within an hour; I had a contractor schedule the appt for next week. It couldn’t have been any easier. The appt is scheduled during the time that works for me.

You say refrigerator has warranty. Whirlpool says no. It has to go thru your slow process of review. Even if under warranty it would have to go thru slow review process to pay for other non warranty parts. We've already paid your 65$ service fee now have to pay 139$ service fee for non warranty work.

Extremely pleased with the prompt and professional response and service. We turned to Choice Home Warranty because of our displeasure with another Home app. insurance company. From our first contact with CHW we were very impressed with the positive and helpful people we talked to. We are so thankful for the way Choice treats their customers.

Maria **. I just want to take this moment out to express my displeasure with Choice Home Warranty. I made the mistake of purchasing a 5 year contract in 2017 and since that time I have had problems with my refrigerator, dryer and now my washing machine. All of which ultimately needed to be replaced. Now mind you I spent 2200.00 to purchase this agreement, and 45.00 per service call. AND not once did they provide a fair replacement value for any of them.

Choice Warranty had a technician come out the next day, the gentleman that came over was very polite, friendly and he called to let me know he was gonna be late. He fixed my garbage disposal in no time. I am very happy with my 1st service I had make with Choice.

On 12/23/21 I called Choice Home Warranty because our HVAC system quit working. Was told there was nothing to worry about and we would be covered. They send a technician who shows up a day late but assures me that we would be covered as it's normal wear and tear. After the technician left we received email stating we were denied because of clogged filters and clogged blower motor. When asked to produce evidence of this they changed the denial reason stating the 19 year old hvac unit was still under manufacturer warranty. So I called the manufacturer who stated the warranty is only a ten year warranty. Called back CHW with this information that the normal life for this part is 20 years and was denied a third time for a third different reason. We are first time homeowners with a 6 month old baby and no heat in our house. We don't have 4500 dollars for a new unit and received absolutely no help from CHW.

All done professionally, detailed, nice package including coverage and rates. Luke ** was easy to work with, Extremely knowledgeable, very detailed, customer service oriented, professional and seemed very kind. He made the sale!!! Made me feel confident my wife and I made a good decision.

I needed some specific information and the operator had a ready and straightforward answer and I appreciate that. Even though I expected to wait on hold for quite some time it was only 30 seconds, so that was a nice added bonus.

The service person was fine. It's CHW that I have a huge problem with. Your CS SUCKS, they are of no help whatsoever. CHW takes way too long to find someone to do repairs. I will not renew my policy and I will not recommend CHW to anyone.

The technician arrived 6 days earlier than my scheduled appointment. He was very professional and explained the process to me in detail. Choice Home Warranty responded very fast even during the holidays to inform me that they would be replacing my washing machine instead of fixing it. The whole process was excellent. Thank you for the professional service and commitment.

Our garage disposal leaked. The appointment was set quickly after I submitted my claim. Enrique's Plumbing did a great job. The technician arrived on time (and called to let me know he was on his way), had good communication, and got the job done. I have absolutely no complaints.

My microwave went out and toilet started leaking a day apart from each other. I called on Monday. Someone was there fixing my toilet that Wednesday and my microwave. They decided to replace my microwave. The money they offered me for my microwave we had to dispute because it wasn't enough for an above stove microwave. I was assigned a case worker and when she called I explained the situation and she agreed that the money wasn't enough for a new microwave. She up the money so we can get a new GE 1.9 over stove microwave.

The technician was very knowledgeable and prepared to do the service. He was also thorough and friendly. The downside was with CHOICE booking and it took over a week to get a person to the house to do the work.

I have used my home warranty on 3 claims - it was worth it on one of those. Probably Wouldn’t purchase again unless it was far cheaper than currently advertised. You still have to pay the service fee (mine was $85 each time) on every claim. Most issues would not have been covered by the home warranty. For reference, my home is 13 years old.

He was timely, assessed the problem quickly and replaced the unit. He got approval quickly from Choice to replace which is good as we did not have to go back and forth, could just fix it the same day. It is much more efficient and provides great customer service when is this done.

Wonderful customer service person. I am happy so far. Hopefully the tech service will be as good. The home has 5 doors needing to be re-keyed so I hope the tech brings enough parts to complete our needs.

I was going to cancel my Home Warranty. I pay in every month and never use it. When I called, the young man asked me if any of my appliances needed repaired. I said my washer sounds terrible. Within a week I had an appointment. In one more week, it sounds great and the clothes are so much cleaner. I love my machine and I am so glad I stayed with Choice!

The repair appointment took a couple days but we were very happy with the plumber they sent out. He was thorough and knew his trade. He gave us tips on how to avoid issue in the future. I believe they sent Smith Plumbing

Called to ask if he could come earlier and he worked it out had a group of ten on 23rd and 12 on 25th. Thanks for being there for us. I will renew this program. Very neat and explained what he thought was wrong.

Technician assessed the problem. The defrosting element inside the freezer compartment was covered with an accumulation of frost. He melted it off with a hand held hair dryer. However, the dryer apparently shorted out. My concern is that the refrigerator now has a burnt odor. He had to order replacement parts.

Lady was outstanding. Very professional and so helpful, amazing customer service and So nice and put my mind to ease that could help get fixed. Went above and beyond help with other problem with toilet and shower also. Being single and don’t know how fix this after trying she made me feel it was ok. They could help.

He came and replaced a faulty GFI without problem. It kept throwing in our garage. He explained that over time they would be less dependable and eventually fail. He was able to show us where it was worn as well.

Technician arrived on time and he went right to work trouble shooting the problem. He pulled the oven to check the main fuse and confirmed that it was good. After checking the operation of the clock/oven control it was determined the control was defective and needed replaced or repaired. He advised CHW about the part required so they can try to locate it.

Fraud Fraud Fraud alert. Choice Warranty upped my service fee without warning and denied my claims saying it wasn't wear and tear like I stuck my hand in my ice maker and broke it or melted the piece on the dishwasher. I will be leaving and looking for another home warranty company.

Had to make a claim on Thursday 12/23/2021. In my mind no way was anything going to be solved before Monday. A technician was at my house three hours later. Left the unit functioning until he got approval for the full repair (I had family staying over for the holidays). Received approval the following day. On Monday at 9:30 AM the unit was fixed. Speedy and professional service. I had to changed service company. Picked Choice and have not regretted it. Good job.

Processing the claim was quick and painless! The vendor responded very quickly---same day as claim. Thanks to CHW for responding to the vendor's bill. A new opener was installed quickly--next business day after the holidays! We paid our service call and the rest was paid by CHW. Definitely a Win Win for us. Thanks again to CHW.

Everything went perfectly, calling in the claim, response to the claim (about 14 hours overnight) serviceman about 4 hours later. Stovetop repaired. Serviceman knowledgeable, clean and friendly. Great Service. Will definitely recommend Choice Home Warranty to all of my friends.

I choose this company because I think they will do what they say they will do for their claim. So I decide to gave them a try. So when I put in a claim I hope will get it fix.. I hope they do not put me down.

This Company is very good and I'll recommend any of my relatives and friends. From the beginning to the end I am very happy and the guys always nice people and very respectable. Go for them. They are very good.

I would reevaluate how effective (being able to measure) or genuine you are regarding your “commitment” to providing your customers great service. I recently submitted a claim for a leaking water heater. First, it took almost four days to get someone to our house to evaluate the leak. The technician concluded that we needed to replace our 20+ year tank water heater. Choice Warranty agreed to replace our “tank” water heater with a tank water. My wife and I are about to become empty nesters, and want to install a “tankless” water heater. After a discussion with At Utah Home Services, I was told that Choice did not approve the replacement of our water heater with a tankless unit. Furthermore, that you would not cover a PENNY of the install for a tankless.

Just frustrate to hear at the end of the call that I made the attendant waste his time. :/ It does not matter how long he needs to explain me trying to sell something else, if I don't want, I don't want. I hope the call is recorded and you can hear it. Not a perfect way to start!

The technician came & told me the garage door spring is broken and is not covered under your warranty. I had to pay him $ 300.00 dollars to fix the garage door springs which I didn't feel good about it. That should be reimbursed to me.

Repaired dryer, tech arrived on time, he was polite and courteous, he explained the problem and he explained the repair. He did an excellent job and we had an excellent experience. Highly recommend the warranty program and the service provider.

Our experience with Kintex Plumbing was five star. Our experience with CHW was not. We received a computer generated appointment from CHW and and stayed home but no one showed up. When I called Kintex they said these appointments are not accurate and we needed to make one through them. We did and their service was great. After that we got another appointment from CHW that was also incorrect. So we needed to confirm with Kintex again.

This morning I had to email my Choice Home Warranty to put in a couple of different claims. I check my email very often and they were already super fast with responding and very professional and personable throughout my situation. Thank you Choice Warranty!