Choice Home Warranty Reviews

I don't think Choice Warranty is bad however; my experience with the technician fixing my air condition was not all that great because I had to continue to wait because of the weather which is out of anyone's control but when the technician came it was much later on in the day and he forgot to include the Freon and my home became extremely hot again and I had to call the technician back out again.

Washing machine not draining. Technician very knowledgeable, troubleshot the problem quickly, had the part on the truck, worked quickly and was very polite. Replaced the water pump and cleaned up area when he was done. He showed up on time as he had scheduled. Would recommend him to all my friends.

Our A/C stopped working late in the afternoon in Arizona in July, it was 110 outside. Set claim up via email, was advised that an authorized vendor would pick up claim within 6 hours. Attempted to contact you via chat feature to determine if that meant next day or same day several times and received same BOT answer, which didn’t answer my question. Very frustrating! Had I known we could have used reimbursement option I would have called tech out immediately, however that option wasn’t offered until next morning (it was an uncomfortable night). But in all fairness, vendor called first thing next morning and system was fixed by 10 am! Overall very satisfied, but it would have been nice to have live person on the other end to chat with at some point.

The techs were great but CHW is a scam. My slab leak claim was denied. Why send a technician out here if that’s not covered. Why even have slab leak issue as an option in the first place knowing full well it’s not covered. That was a waste of $45. CHW needs to be more transparent with what it will pay for and not pay for. I feel completely deceived.

I wanted to sign up, of course but I wasn't financially prepared because I get paid on certain days. Being a single parent I have to budget my money carefully. You guys call about 20 times a day. I finally gave in and explained to the representative that I get paid Saturday, July 25, 2020. The rep stated they will post date my feet for that date. Well, they debited my account Wednesday July 22, 2020, the day after I gave my information. Now I have an overdraft fee including the fee that was taken out of my account!! I'm very upset!!

Placed a call for ac warranty work. It took 6 days to get a tech out for you to just deny any work. If I had known that I would have just called another company and had it fixed a week ago. Such a waste of time and money.

No problems with the technician. Choice STILL had not repaired or replaced my dishwasher. I filled out the form and submitted it. I have not heard a thing back and it has been weeks. Choice said the unit wasn't worth repairing, the part is 390$...It's only 2 years old. Have no idea why it would go bad with such little use. (I've not called you because my health is failing, been battling that). I went to LOWE'S and got a printout of the EXACT SAME DISHWASHER I BOUGHT 2 YEARS AGO. CHOICE ONLY OFFERED $190.00 TO REPLACE MY dishwasher. Here's the exact same unit for $569.99 (at Lowe's) on sale, before tax...of about $50.00, I can't get the file to attach here.

Serviceman Micheal was a complete gentleman and professional. He was very knowledgeable of the problem and was quick to return to resolve it. I liked how he had his mask on and covering for his feet. He also commended me how well my appliance (wall oven) had been taken care of.

I've had this warranty for several years and have had to use it a few times. With the exception of one unpleasant experience (wasn't Choice's fault per se, it was the company they hired to do the repair). I have been satisfied with all other repairs, thus far.

No call no show. Called tech several times. Finally reached him yesterday around 3:40 pm. He said never received claim not working for CHW. He did say would call me back but didn't. I've had surgery. Need hot water. Waited so long for hot water.??

Technician diagnosed the issue very fast and fixed it. The whole process was super easy right from creating the ticket till getting resolved. Technician also provided many tips to for better maintenance and help improve the life of the system.

James was honest, explained everything, told us everything that could possibly be causing the issue and what we would need to do. He was the perfect type of expert for our situation. We couldn't have asked for a better person for the job.

They sent out the air conditioning specialist and he found the problem and fixed it very quickly. In July he was there in 2 days! I had to wait for the Choice warranty to see if the part was covered. It was not. I paid $165. I did appreciate the prompt service.

Once I open the claim the same day I was assigned a company and they were able to come the next day. Technician was very prompt, polite and professional, took his time to explain what was wrong with my garbage disposal and in less than one hour he was able to replace it with a new unit. Very pleased with his work ethics.

Updated on 7/28/2020: I am still trying to get our money back due to the fact they never sent service out to our house to fix our air condition unit. Had to plea with a company who service the air condition at my husband job because since we cancelled our warranty on our unit to use Choice Home warranty we had no one to rely on except Home Choice Warranty. All others in the area were not taking on new customers. We waited on Home Choice Warranty from July 12th until July 23rd. With the heatwave while waiting on them we had to purchase 2 window units and with having a big house they still didn't do as they should. We paid someone else to come out and service the until on the 22nd and they came out on the 23rd.

We switched from another warranty company and am very happy with the new service. Once we needed them, they had our A/C fixed the very next day. Our old company would take at least 2-3 days to get out here. We are very satisfied with Choice Home Warranty.

Refrigerator - Technician was timely and fix the problem right away. He had the replacement part with him so there was no delay in fixing the issue. He was also very courteous and friendly. Would certainly recommend him as a service technician.

My ac unit stopped working. I called Choice. The technician came out to my house. Said I have an old system and recommended that I replace it but didn’t think choice would pay so he said I needed a new thermostat cuz mine was old, a converter and compressor to get it working again but also said he couldn’t guarantee me with my system being old that after I replace that something else won’t go wrong but he was gonna send it in and see what they say. Now you're saying you’ll cover everything except the compressor. The compressor is what cools the house down. I am a widower living on a disability income. I got this home warranty for the fact that I can protect myself and help myself a lot when it comes to expenses around the home. So when I was told about it I jumped on it.

A/C quit. Service tech showed early, which is always great! he was very nice and professional. Took all necessary precautions as I am a heart patient. Found and fixed what appeared to be the issue very quickly. Great job and experience! Would recommend Choice to others as well!

Very impressive, starting with time to answer the call, less than 1 minute, very cordial customer service and very fast, I get the appointment Saturday and by Monday 10AM the service tech was already here and he had the parts with him and no need to a second visit.

I sent in a claim on Monday, got an appointment with a technician on Tuesday, they came and fixed it on Wednesday and by the end of the day my gas was back on and I was back in business. Very happy with the prompt and efficient response from both Choice Warranty and the local company they worked with.

Our technician was very pleasant. Told us he would have to order the part.. He would replace the part as soon as it came in at no other charges.. Would recommend Choice Warranty & the service technician. Even though Dusty had a wreck earlier that morning he still came on out.

Not cooling, turn off & on, thermostat not working to turn unit on. Would not cool below 80. UNIT not working properly and not cooling, upstairs door to unit was not staying on, the hold.**** I highly satisfied with turn around time for service, thank you so much, my husband just had surgery and thanks you all kindly.

Adam Bivens with Bivens A/C was on time, very personal, explained what he would do and fixed the issue. What a great job was done and enjoyed the experience. Had the problem solved quickly and would recommend him to anyone with a/c issues.

I call Monday. My air conditioner was out. I was given the claim # above. Denied due to not in effect. I Called it was in effect. Records not updated. Given claim manager Rafeal **. I responded to him on Tuesday. NO RESPONSE from him at ALL since. I have Left messages and emails!!! I’m 70, my husband in 70’s and handicapped. I need help!! Please.

Pool pump. Very pleased with the co that came to fix it - it was unexpectedly quick, professional and problem solved fast. I would like to keep the name of the co in my file for future references. The only reservation I have, is, I did not receive an invoice or receipt for the 45$ fee.

Technician called prior to arriving during the scheduled time slot. He was knowledgeable, friendly, and fixed the issue within a reasonable time period. He was also conscious of covid and wore a mask. On a personal note he did not take issue with our geriatric dog not being super friendly upon his arrival. 10/10 would recommend for anyone looking for a timely knowledgeable electrician.

Airetron from Leesville, LA is an excellent and most professional company. The A/C technicians were most knowledgeable and installed a brand new unit and repaired an existing A/C system. They were very thorough in their quality of maintenance procedures in providing my home with the best cooling system especially during this time of extreme heat and pandemic conditions. Kudos to Airetron Air Conditioning.

Choice Home Warranty are a great company. They provide a quality service and would totally recommend them to all. However, as they provide subcontractors for all work I would recommend that they inform their subcontractors not to call the customer to offer additional coverage stating the coverage they already have in place may not continue to cover what’s required. Thanks.

From start to finish, this has been a very good experience. The claims submission process was very easy and I receive email and phone calls with status updates from CHW. The contractor called to confirm the arrival time. I received text notification when he was on the way. He arrived on time, was very polite, listened well, and communicated all the issues clearly. Within 30 minutes of arrival, and less than 24 hours after the claim was submitted, the problem was solved. Honeydew Appliance Services gets my best rating for customer satisfaction. This was my first claim with Choice Home Warranty, and it was a total success. You restored my confidence in purchasing a home warranty. Thank you!

Order placed online, repair scheduled for next day. After receiving ok from Choice, repairman returned next day to replace major part. Company sent was very polite & knowledge. On several occasions I have had to request services, always great customer service.

Water Heater Replacement. Not so good so far. Recently, I changed to CHOICE Home Warranty. Unit has held for many years. I thought I made a good choice to buy CHOICE home warranty..? Lost for words. Might change back to previous home warranty.

My Air Conditioner went out and I have conditions such copd and Asthma which would not allowed me to stay in a hot home. I was sent an email the next day saying I could find my own Technician and file for a reimbursement claim, but it wouldn't allow me to do so. It stated I don't qualify for a claim reimbursement at this time. I still have not been contacted by anyway after the 24 hour wait, so I called a tech and he came out so I paid him for the service and would like to be reimbursed. Please let me know what I need to do at this point. Thank you.

This is the second time I've used my "warranty" plan and the second time I've had to pay someone else to come fix the issue. The technician from Mr. Smith Plumbing was very courteous, when the dispatcher finally sent him out. I did have to call Mr. Smith Plumbing the day of my scheduled service. The owner was very rude and had no idea of my appointment. I would NEVER use this company. I ended up paying another company to come out and fix the issue. Like I said, I've only used my warranty twice and each time I've had to call another company to fix the issue that was supposedly covered. More than likely I will not be renewing my plan with Choice.

Choice Home Warranty provided quick service. They were prompt in getting the issue handled. Online response was very fast and simple. I prefer contacting through the internet. I received an email within hours of submitting the claim, which was excellent. I was able to plan my day around the suggested time slot for the repair. This service provided just that opportunity. I would definitely refer a friend!

Receives updates on service delays. The customer service that I have received so far has been informative, fair and timely. Each representative are knowledgeable and very professional. If Choice Home Warranty can't locate a company right away they give you the opportunity to get your own service company and will reimburse you provided the process is approved by them.

A/C was running continously with no cooling inside our house. Used Choice Home Warranty. Got an appointment with the technician within 2 days. He was very informative, problem with the capacitor which was replaced. A/C started working right away and cooled the room within few minutes.

The technician was punctual and very thorough on the the type of air conditioning unit we have. He explained the needed troubleshooting methods he would take to rule out any unfunctional units. This is a great associate to have and recommend.

I can’t say enough good things about Simon. He was friendly, thorough, patient and a pleasure to speak with. He deserves a promotion!! Happy to call him our Choice Representative. Will recommend Simon to others! Happy with the coverage as well.

It was a great experience. Kaily help me with all my questions even questions that I was going to ask later. She answer them. Really satisfy with my experience. I will recommend my friends to joint Choice for their Home problems and I hope they get the same help I got. Thank you.

I had one of my HVAC units go out. I submitted a new claim and a technician was scheduled quickly. The technician (Justin) from Arizona Climate Control was prompt and efficient. He had to order a new board and within a day I was on the schedule to have it repaired. Communication has been outstanding.

I called your company to report broken A/C unit. A claim was processed and technician reported 21 July. He performed troubleshooting and found a leak in the compressor coolant line. He reported that cause was wear and tear, and after an hour waited for response from CHW. Your company disapproved repairs and stated for reason that CHW felt the cause was not due to "wear and TEAR", The technician refused to repair. I am a disabled American veteran with bad heart and have been told the HEAT is bad, and it is now 96 F in my house. I have borrowed a room A/C for my bedroom and cannot handle this heat. I called a supervisor to discuss, she could not help and said it would be referred to case manager. I called on 22 July and have not heard back.

I couldn't get anyone on phone. I left messages, call backs. When I did get someone they didn't listen to me and I ended up getting my own technician. Then again no one would listen to him. We will be without water for two weeks because we could not get help. Then you denied to pay for the pump. I won't renew!

Blowing with no cooling now working fine it is great. The service person was very good and appropriate. We liked his skills and ability. We would recommend him to others. He was polite and courteous. He came when he stated he would. He very friendly and pleasant.

I purchased 3 policies and only received an email copy of two of them. Policy # ** was not emailed to me. Is it possible to get a copy. Also it says my policy starts August 22. Are you billed a month in advance.

I would like to say they are very good job and I will recommend all my friends and family. Ac guys good job. I like the guys. He is so very good working and he is very good job and anyway thank you very much.

Making a call they were right on it. After 24 hours we got a report that the tech was coming on Friday. We called the office of the persons that were coming and they said they would be there between 11 and 4.

A couple of things;

I usually remember my agents name but I was caught off guard at how fast the call back was :) But the young man was very cordial and gave me every discount or specials that he could and I am most thankful for that. I check with this company because you are rated 1st in the top 5 of Home Warranty Companies.. I was very impressed that He didn't ask me what warranty company I am presently with after I disclosed that info.. I am glad about that.

From the time I reported it to the time it was replaced/ fixed was about 24 hours. Not bad. The service company kept in contact and let me know when they would arrive. I was very happy with their service.

Air conditioning system no longer supplies cool air. Also, multiple attempts were made to contact CHW at the specified customer service number without success. At least 2 attempts were made to make problem follow up contact. After extended time interval holds occurred, the telephone call back feature was used. For whatever reason, call backs were not received as indicated they would be.

Very professional and knowledgeable. Answered all my questions. Wore his face mask. Called me twice to set up appointment. I would recommend his service to my friends. He just recently relocated from out of state.

Answering service. She actually let me cancel my prescription with you. How dare her. Very unprofessional and she would not help me in any way, shape or form! I really wanted to use you and I was recommended to use you. I would still like to you but unfortunately she would not let me.

Adam was very helpful and polite during our call. He was pleasant and professional. Great service! I would recommend a friend to call him directly. He is a great representative for Choice Home Warranty.

My tenant reported that the disposal was spraying water. The tech arrived the next day, called when he was on the way, and after work done. Everything is working. Additional work was needed and he had a new ticket created for me.

I am extremely dissatisfied with Choice Home warranty. My first claim was denied because they said my air conditioning unit did not break from regular wear and tear. The unit was from 1981. My next claims were my washer and dryer. Choice told me I would only have to pay one service fee for the same technician to come on the same day. They charged me the fee twice. The dryer couldn't be repaired, so they offered me $299 to replace it. I can not find a gas dryer for $299. I tried to dispute this and could not get in touch with my case manager for a week. I accepted the $299 because I can't wash clothes, only to find out it will take 30 days for me to receive a check. I have had Home Shield in the past and loved them. I would never use this home warranty company again.

I have not had the best experience with Choice Home Warranty. I was with another company for many years and I heard about this one through a recommendation so I thought I would give them a try. Well, I wish I hadn't because nothing is covered. There are more exclusions than coverage and when I did finally file a claim where something was covered, of course they are trying to find a loophole to say it is not covered.

It is a First day I just joined the membership for 6 years. The additional service that I added, it is very valuable, such as a swimming pool, ice maker, roof. Five year lock the fee program is a great deal. Thanks.

Darren was very congenial, friendly and helpful. He explained all the benefits of your program in detail. We decided to purchase a one yr program. We will re-evaluate in a year. We hope the coverage will be beneficial for us and our home.

Choice sent out a technician to repair plumbing who created a hole inside the wall, which they will not cover the repairs for, only a rough finish of the drywall, and only paid for $95 of that because we'd meet our max for the year. This only after submitting 2 claims.

Everything went well, just communication on price I had to pay. Delayed my process. Price should have been explained in email, more detail. Customer Service Representative had me decline charge and it delayed my process. If explained to me, never should have been declined.

Was initially concerned by some bad reviews of this company on Yelp. Our AC Head stopped working after just having it serviced two months ago. We live in Texas and the temperature in the house had gotten up to 90 for two days. The technician showed up in the rain on time And properly located and repaired the problem and had our air conditioner running again before the window for his arrival expired. He was very professional and wore a mask. He explained exactly what happened and fixed everything within the warranty.

Choice Home Warranty Got right on my claim of our A/C stopped cooling, I called Choice around 8:30 p.m. The A/C Technician will be here today at 1:30 p.m. I appreciate Choice Home Warranty Customer Service taking my call and submitting my claim to an A/C Repair Company.

Air Conditioning. Submitted the claim online. Choice had appt. set up to occur within 24 hours. However, I had to call the vendor as they didn't show during appt. time frame provided by Choice and the vendor never initiated contact with me. Vendor did send someone out immediately. They got the A/C running again.

The electrician who came out, was fine, he was professional, polite and on time. I couldn't believe that Choice Warranty refused to fix the problem. We apparently have a broken wire in the wall, that would be normal wear and tear, nothing that we did and yet, you are refusing to fix it. I don't know if the electrician knew that Choice wouldn't fix it, he should have let us know. We are VERY Disappointed in Choice Home Warranty and wondering if they actually FIX anything. It also took 3 full days to get a technician out here.

After paying your annual fee of $480, our claim to replace our water heater charged $65 for your repair people to come out and when you decided to replace the water heater told us you would. But we paid the labor cost of $310. The technician was great, your service poor. In your emails told me that you would replace it and it included installation. I could have bought a water heater for this total cost- what good is your warranty?

Needed washer and dryer fixed. Paddle bar broke on dryer and washer leaving stains and not wringing out all the way. Called in the customer service. Was very friendly and very quick. Within minutes I knew who was coming out and had their number and order numbers. Definitely would recommend to others to use Choice Warranty. Have told many many friends and family about your company.

After long search of several home warranty quotes, I finally found Choice Warranty better than others. “In my own opinion that is”. Very pleasant to speak to and really gives a better idea of the coverage. Will definitely recommend to a friend.

The man came on time, knew what he was doing and was efficient in his work. He noticed other things that need to be addressed as well. He was wearing a mask due to Covid and treated the house with respect. I would recommend him highly to others.

Telephone staff were helpful and accommodating to customer needs. New Age Plumbing technician Ron was knowledgeable and gave excellent customer service. I would recommend this company and would use again in the future. He was able to diagnosis the problem accurately and solve the plumbing problem. He also informed the customer what he was going to do.

Gas dryer went out. Call Home Choice. They sent maintenance man from Sears. Needed a part. They have a return appointment to finish. The part is here. It came FedEx.. Been well pleased so far. Was wondering myself when I first signed up.

I called your to ttiled the morning I discovered my washer would not start to file claim. Technician from Sears came out same day and fixed my washer in 15 minutes. Very pleased with service fee and urgency from Choice Warranty. I would recommend to my family and friends.

The customer service for CHW and the contractor are great. He came to my home several times to fix my leaking plumbing issues. I would recommend anyone to CHW. I have been with them for almost 4 years and will renew my contract in December.

The crew came in the house and assess all the work that needed to be done. They were thorough and recommended some parts that were extra. I knew the plumbing needed it. Everything is working real fine now. I would recommend these professionals to any friend or neighbor if ever I'm asked. I don't mind making a comment or telling about the work that was done.

Air conditioner issue. The technician diagnosed the problem quickly and fixed it. Very professional and nice. I would recommend this provider to friends. I am very pleased with the response and the service received. So far I am happy that I have chosen CHOICE as my new home warranty provider.

CHW took 3 days before sending me an email to let me know that they were unable to locate a technician...yet. I could find my own service provider which I did. I rated my service provider very highly but have no idea what technician you would have sent.

The technician that came was outstanding, personable, knowledgeable and willing to fix the issues. Then it went downhill. Company sent me an email saying because of the cost, they were going to replace the unit. Instead, they only offered me money ($599) to replace the unit that costs $2329.00!!! So this great service will cost me an additional $1700.00-- WHAT REPLACEMENT!! UNBELIEVABLE.

Basic service call. Didn’t remedy the problem. Diagnosed and ordered parts. Was hoping repairs could have been completed same day. I use my gas range multiple times per day. A little inconvenient that I have to wait a few days for the completed repairs.

1st technician, Stephen, was the WORST EVER. 2nd technician, Andy, BEST EVER! Andy provided great customer service and AC working fine. 1st guy should have been better vetted. Horrible experience with him. I should not have been put through that experience.

Alphonso ** was thoroughly professional, extremely courteous and very capable. He quickly assessed the problems I was having. He fixed the ice maker and was able to diagnose oven control panel problem within 3 minutes. I highly recommend him. I have been very pleased each time I have submitted a claim with Choice Warranty; the service calls have been very timely and the the companies/individuals with they contract have always been very skilled.

Wear and tear of valves in toilet bowl tank. Mr. ** was excellent. He informed me of the problems in both my bathroom tanks. He replace all worn out parts. I would recommend his service to any of my friends.

The technician came promptly. Quickly found out what was wrong with it. Choice Home Warranty approved the service and within a few days it will be repaired. Very happy with the service. The service technician was pleasant, knowledgeable and assessed the problem quickly.

I was sold that this would be hassle free not only to cover repairs, but to set up timely repairs without the need to source contractors myself. I have submitted five claims and they have found a contractor for only one and that was after weeks of complaints. Reimbursement process is even worse, as no contractor will follow it.

He did a good job but what I was baffled about is, I thought that we were allowed up to 3 rekeyed locks. So when asked, he told my dad that it would cost us $15.00 dollars more to change the lock on our garage door. And if we paid in cash he could leave a receipt.

Unfortunately I have been having problems after problems. Some things were covered some was not. I'm happy at what was covered. I was able to pay what I needed to without feeling too much hardship. I'm very satisfied with all the technicians that came to my home.

Dryer - The service was the same day as claim filed. The technician was professional, explained issues with the dryer and he cleaned up when finished. Quality service and tech service. Very pleased with both. Would recommend both to friends and family.

First, the response time was very good. I put in my claim in the morning and a technician was at my house in the afternoon. The technician was courteous and efficient. Second, the CHW people are all knowledgeable, courteous, trustworthy, and professional. I highly recommend this company. Now, the downside. The replacement policy does not replace. They send a check so that you can choose the replacement yourself. This is fine. That’s not my complaint. My complaint is the amount paid. They only give about 2/3rds of what it takes to replace. My claim was a front load washer on pedestal. The replacement they suggested is a different brand (a good one) which doesn’t bolt to my original pedestal. So that has to be replaced also. That wasn’t even considered in the amount offered. I was told that their policy only allows a portion of the replacement amount. So read the fine print carefully. THEY DO NOT REPLACE!

Garage Door Opener failed. CHW assigned a technician who did a great job replacing the faulty Opener and all works great. Especially happy with the way CHW kept me advised all thru this process. Very satisfied! This was my first claim since becoming a customer with CHW.

My dryer was not getting hot. By the next day they came out. Figured it out that it was a switch and had it fixed. Dryer was fix actually in less than 24 hours. I would recommend Choice Warranty to anyone.

The Technican was very professional. He explained things in details. I will recommend the company and technician to my family members. He offered other scenarios to resolve my problem. He offered to take away the old equipment and dispose of. Great service.

The two service technicians did their job perfectly and I recommend them to anyone. Thanks guys I appreciate that. They were professional and explained everything about the job and they left me feeling confident about what they did. We need more techs like that.

It is very heartbreaking that we spent our hard earned money and to have to fight for our AC issues to repaired and at this point we have not been informed from you what needs to be replaced and why you simply can’t repair the broken part. Now you want us to spend more of our money. Hopefully I’ll receive a detailed description of what CHW say I need to pay for and why? Very dissatisfied with the entire process and especially the communication process! Steve.

The A/C tech from Terrell Moseley was great! However, Choice Warranty as a whole was AWFUL. I canceled my policy and will go with another company. Choice needs to improve response time, options and customer service. I can not in good conscience recommend Choice to anyone! If I could rate them lower that 1 star I would. My experience with Choice was so bad I will do my best to persuade anyone from using them.

Overall we were satisfied with our experience during the break down of our home air conditioning system. Due to the coronavirus, it was challenging not being able to speak to customer service to fix the issue. However, the air conditioning system had to be replaced and we will be reimbursed part of the payment. We did not expect this but we are happy that CHW helped to make this less of a financial burden.

Washer & garage door opener. We were very pleased with both technicians. Very courteous and professional. The washer cannot be fixed and we are a little upset about the offer we received. The case has been turned over to a case manager. Supposed to hear something tomorrow.

I definitely have seen the value of my home warranty. However, during the claims process it was hard to get answer, and we did without air for too long... Claims person didn’t respond to phone calls in a timely manner. In the end I was satisfied.

Purchased Choice Home Warranty in 2019 when we bought our home in NC. We bought the works with the extended roof and septic coverage to be sure everything would be covered. Our roof leaked and the repair wasn't covered. Our sewer ejector pump, it works with the septic system, formed a clog. In the septic extended coverage description it states the "sewer ejector pumps" are covered. However because of how the builder placed the pump in our home Choice wouldn't cover it. We've emailed, called left messages and no one has followed up. It has been several months now with no resolution. We have had other warranty companies in the past, with previous homes, and have had no issues getting things repaired - that's why we bought a warranty. I don't recommend this company.

My double ovens quit turning on. The Technician came today and determined that it had to do with the electrical connection to the double ovens. I have already been without an oven for a almost two weeks and now here I am waiting for you to assign an electrician to this case to fix this. Why haven't you contacted me with an electrician's name and appointment date to fix this? Are you expecting me to wait another two weeks? I was satisfied with my coverage until now. Come on, do your job.

The technicians were very efficient and professional. They arrived on time and completed the task in less than 30 minutes. They were honest about the issue and worked together to solve the problem. I would recommend both technicians to friends and family.

Found Choice Home Warranty online and immediately received a call from you. The deal was so good, it was a no brainer. They even offered me a veteran discount and VIP status which locks in my rate for a lifetime.

The first service provider did not show up for our appointment and never responded to repeated calls. The second service provider was extremely professional. The microwave is built in to the cabinet and is unfortunately beyond repair. The disappointing outcome is that we were not provided near enough money to actually replace the microwave and we have to spend our time to find an adequate replacement that fits the space. We were told we are being given the wholesale cost, not the retail price. Unfortunately, we cannot buy wholesale so there is a significant shortfall in addition to the cost of our time.

Air Conditioner. No phone accessibility because of COVID...Really? No vendors available because of COVID...Really? Steps for repairman of the company I chose were cumbersome and untimely for me to recoup the repair amount.

Michele ** was very polite and answered all the questions that I had for her, yes I would recommend anyone to her - friends and family. She explained everything to me, and gave me the different packages that was to pick from,

Leaking Washing Machine. Technician came out, has to order part, won't get fixed till next week. One con about home warranties. Wait for approval and then wait for part. In the meantime, we have a pile of clothes to wash as we wait!

Dryer. Choice works with us immediately. Received emails from choice just after you open a claim on their website. After that received email from the technician as well instantly. The technician arrived on time as scheduled. Knowledgeable on the service. Thanks.

Updated on 11/06/2020: Choice Home Warranty refused to pay repair expenses on a brand new AC Heating Unit that they selected to be installed in my home July 23, 2020. We recently discovered that the heat was not working due to a defective gas valve and control board. Choice denied the claim. The following rationale was provided by Choice Home Warranty.

Purchasing Home Warranty. The agent was very helpful and knowledgable. He helped me find exactly what I need and explained all of the benefits. I would recommend this company to all of my friends and family. It is a great deal for military veterans.

The company could not find a service person to make the repairs & offered to have me find my own which I did. In order to get reimbursed the tech had to fill out information online & submit then wait for approval. The tech filled out the information several times but the submission would not go to the company. An error kept popping up. After several tries the tech and me making a phone call to customer service to no avail the tech had to leave & I paid him. I made another call to customer service and they called back several minutes later & had no idea what the problem was. He said he would find someone to help but I got disconnected & tried recalling only to be told AGAIN to wait for a call back. This system of reimbursement does NOT work and CHW can’t expect technicians to wait until the form goes through (which it didn't) then get approval for repairs. Ridiculous!

Contract renewal. Andy was a good salesman and my service Choice Home Warranty has been good so far. I would recommend Choice Home Warranty to my friends. I hope that you will continue to maintain high standards and good service. Keep up the good service and God Bless.

Dishwasher issues. It was easy to get the appointment. The tech was on time, efficient and thorough. He gave a suggestion that I followed up on two days later. Good experience. I have no complaints. I am very satisfied. You are pushing your luck now.

I really appreciated the friendliness of Eli and that he was not constantly telling me about how highly rated the program is in comparison to others. I do wish the policy was slightly cheaper and that perhaps there could be a brief discussion of common issues that people discover later as not part of the policy. It is difficult to read through so much information, and therefore just having a couple of common ones available to know is incredibly helpful. For example, I asked about roof coverage, which was well explained, and I wish more items were available in explanation in this way. I hope I made the best decision and that if I need to use my policy, Choice does not let me down.

Just purchase a policy for a rental property. Salesman was polite & professional. Not as aggressive as previous salesman. That goes a long way with customers. It would have been a no deal for me. I WOULD RECOMMEND THIS COMPANY TO ANYONE who are in need of home coverage. The prices are GREAT. It ONLY TOOK TEN MINUTES TO COMPLETE.

This was the 1st time I needed Choice. Worst experience I have had. The plumber never showed up or called. Your customer service rep did nothing until I finally reached a manager who also did nothing. All they do is read your policy and refuse to help until I said I will call the president. I stayed home all day waiting for this plumber who never showed. Your people never cared about that. Finally after being on the phone with your manager for about 1 hour he agreed if they could not get find another plumber in 24 hours they would agree to allow us to find our own technician.

Needed to replace my old dishwasher and they did without a hitch. Received a check to get a new dishwasher which will cover half the amount of a new one. I feel this is fair as my dishwasher was over 20 years old! No arguing, parts weren't available and would have cost more than the old dishwasher was worth.

AC repair. He was very friendly, smart and a hard worker and kept me informed of all that he was working on. He told me that if things were not working, I would have thirty days to contact him, otherwise, we could make a new claim.

Choice Home Warranty responded quickly to arrange an appointment for a technician to come to our home. Green Earth Home Comfort contacted us as well as CHW to remind us of set appointment. 11-3 on Friday. Day of we were home all day. Technician had not come. At 3:30 I called GEHC to ask if a technician was still coming. I was told the technician was still on another job and it was running over and that it would be later when he could come to my house. GEHC said they would call the technician and see what his schedule was looking like and they would call me back. I never received a call back. We were waiting anticipating a courtesy call or a technician to arrive. Neither one occurred that day or the next.

I've been working on this claim for 4 days. We are on the fourth day in a row of temperatures at 95 or better. Since I called you on Saturday, I've had one guy out here for 15 minutes to tell me that you need to replace the system that he recommended you replace when he was out here a month ago. Really simple question...When does taking care of your customer take priority? I've been in a hotel for three nights and about to be my fourth. I can only assume you don't care! Riddle me that one. DB

Refrigerator. You requested that I find my own service repair, which I have. Almost impossible to put in claim. Plus, now you seem not cover ice maker repairs any longer. Please have a representative contact me to arrange cancellation of this contract, I was better off where I was before

The repair person came the very next day. He opened the unit, found the problems, changed two parts and our unit is now working. We were impressed with his expertise and workmanship. We would recommend these repair people. CHW certainly was quick in getting someone to fix our air conditioner during an extremely hot period.

You couldn't find a contractor due to "Covid"! What a crock! I called at 8am and the Tech was here before 10am! Couldn't find a contractor huh? What do I need you for? My service call was $49.95, much less than my co-pay. Again...what do I need you for? I don't think I will be renewing with Choice Home Warranty.

Todd was a very good representative, very thorough and knowledgeable, explain everything clearly and concisely. Answered all of my questions and made me feel confident about my decision to use your service. I do wish you would cover heat and AC units that are not Central.

Switch and ceiling fans. Electrician assessed problems thoroughly. Communicate with manager and insurance company. Also addressed issue and informed customer about replacement and repair. Because of good communication I know exactly what needs to be done. The electrician sent a photo of each items to the insurance company and his manager. The electrician will contact me as soon as possible when he hears back from the insurance company to return so that he can complete the work order.

Will not honor AC claim...using covid 19 as excuse. Have been trying to get them here for over a month to look at a.c. This is the email response I get everyday. "We are diligently working on assigning your claim to the best available technician in your area. At this time, technicians have not responded with a reasonable timeframe to schedule your appointment. We are continuing to work on finding you a reasonable appointment. In order to avoid further delay, we offer a reimbursement option. Upon selecting the reimbursement option CHW will stop working on finding you an appointment and you will be required to find your own technician to service your claim." They hire people that are no shows, and refuse to get legit repair companies to complete the job. There are complaints about them not reimbursing after job is done. But yet they do not miss withdrawing the monthly payment. Go elsewhere. Over a month, ac not even looked at yet.

I was very pleased with the response from Choice in choosing a plumber for my problem with a stopped-up bathroom sink. The plumber was prompt and very pleasant as well as professional. He was very knowledgeable in informing me of the cause of the problem. I would highly recommend the services of Williams ** and Drain Service, and I thank Mr. ** for his professionalism.

We had an appt. with Air Pro Services TXK LLC on July 15, 2020 between 3PM and 8 PM. They failed to show for the appt. and did not call. Contacted Choice Home Warranty and informed them of the situation. Choice contacted Air Pro Services who claimed the appt. was supposed to be on July 16. The appt was rescheduled for July 17 between 11 AM and 3 PM. Again Air Pro Services failed to show for the appt. and did not call. I contacted Choice Home Warranty a second time and Landrum Environmental Services took the job. Landrum Environmental Services were on time, polite, professional and fixed the Air Conditioning unit the same day. My personal recommendation is that Choice Home Warranty not use Air Pro Services in the future. Air Pro Services does not project a good image or representation of Choice Home Warranty.

AC wasn't getting cold till night. Bryant heating & air came and taken care of the problem. Choice Home Warranty is the best. I haven't had a problem since I joined them. Will not go with any other home warranty as long as they are around.

Had problems with my a/c cooling and they came out to check it out. They were able to fix it and it is working even better now. I would recommend them to anyone needing a a/c repair company. Choice is was quick to resolve my issues.

Representative was great, very thorough. The 20% discount was an added bonus. I had my bank account was recently compromised., he allowed me to verify this was really Choice Warranty. Thanks for the patience and the great rate. Thanks. Bob **, Nanette **

Safely checked A/C unit and located the problem. Corrected the unit and was able to have it working properly. It was almost ninety degrees in the house and it took most of the day to get my home where it again was comfortable. Great work by this technician.

We had air conditioning problems. Called Choice and they scheduled service. It was determined that there was no Freon in the unit. The service company rep told us he would file the report in his office and that the office would contact Choice.

I am a new customer, having established my policy yesterday by phone. I am looking forward to the prompt service response noted during your representative's explanation of services. I will rate your service 5-star until I experience otherwise. The price and coverage are excellent.

Plumbing issue in bedroom. Since my ceiling had a medium wet stain, I called my home warranty company, who insisted that I contact a plumber first. I did, using Choice. They sent a plumber, Mr. Eric **, he was very professional, timely and followed the CDC guidelines, like all the other Choice contractors did. Although I knew my problem was not plumbing related, the contractor, Mr. ** did not make me feel like I was wasting his time. Thanks Choice for using such respectful and responsive companies.

Clogged drain. The company used was great. The technician was very knowledgeable and did a wonderful job. He even cleaned up. What really impressed me was he had his own bucket and put something on the floor. He was friendly and professional. I will recommend him to everyone I know who need plumber work.

JR Maintenance AC Repair. The technician was beyond helpful in fixing our AC unit. He showed me exactly what was wrong with the unit, how he fixed it, and how to take care of it in the future so it runs efficiently! We immediately noticed the pressures on the unit going back to normal and the house began to cool off in no time at all. We are even noticing a significant difference in our electric bill thanks to the maintenance that was performed.

I had water backing up in basement - Absolute plumbing came out - very professional and courteous. Assess the problem and went to work to correct it. Even came back the next day to make sure everything was ok. I would recommend them to everyone. Great Job Absolute Plumbing. Thanks!!!!

I would recommend the technician, Mr. Best, from Best 1 Plumbing. He was very professional with a great attitude. He explained the problem regarding the toilet and got the job done. Thanks to Best 1 Plumbing, a job well done!

The serviceman arrived on time and was very professional. He was able to fix the problem with parts that were accessible on his truck. He also advised me on how to properly clean the dryer. I was very pleased with his service.

It took a while to get a technician out here to get our air conditioner fixed, but finally Mullinax Mechanical showed up and was able to fix the problem quickly and get the a/c back up and working better than ever! I would recommend this company again. Very professional, knowledgeable and friendly.

Kind, honest, courteous, WEARiNG MASK, informative, clean, on time, wasted no time, spoke English, called to keep me informed..No more needed to be related to you. Cannot explainer in detail what they did since I’m not an appliance pro...

The tech who came to my house and looked at my electrical system was very knowledgeable and professional. He asked a lot of questions on what was going on and figured out the problem within a hour. Luckily the home warranty can cover what the problem was. Overall the technician was amazing and professional. I would definitely recommend him to anyone and would definitely use him again.

Dryer was not heating. Choice gave me money to purchase a replacement unit comparable to what I had. I felt perhaps I could be given more money but they judged that with my unit being older, it was worth only so much.

Use Big Mikes. Took a few visits but was very pleased in the end. Will like to use him in the future. Thank you so much. Appreciate you all. Renewed our policy for another year. We will recommend your services.

My outside unit was not turning on. The tech came out on time and went right to work. He determined the problem, went out to get a replacement part, installed the new part and got me up and running in short order.

The Technician was prompt, professional and courteous. With the Pandemic he wore a mask.

I had two plumbing issues, a clogged kitchen drain and a slow leak under the sink in our 2nd bathroom, which I had been putting up with for a while. I submitted two claims, but somehow they got mixed up and Darren, the first technician, didn't have the right equipment to deal with the kitchen sink clog. He did an excellent job with putting in all new pipes to fix the leak. We had to wait over the weekend for a 2nd tech to come out and fix the clogged kitchen sink, but he also did an excellent job and we are very happy with the work done.

My igniter on my GE profile had to be replaced which has been a constant problem for this product. My service call fee covered the repair. The technician came within the time window and completed the repair quickly. I would recommend the warranty but don’t expect all these warranties to cover dollar for dollar.

Air condition unit - Due to my asthma in the heat wave they came out that evening making them have to do overtime. They have the job done very quickly no matter what the temperature was outside which was 96. They did a great job in finding the problem and fixing it quickly.

The disposal worked the day before but today it doesn't work. Low humming noise is all I hear. So I thought about calling Choice Warranty. Instead, I went online and filed a claim. It took only a minute and 15 minutes later, the plumber called to confirm and it was fixed the same day.

The technician was very professional, he went right to work and did not stop until he found the problem. It was so hot, both in and out of the house. He was a trooper. I was so grateful he found the problem, I can't thank him enough.

For our air conditioning appointment with Clayton HVACR on July 19th, 2020 was very satisfying. The technician was skillful, he knows what he's doing and was on-time for our appointment. The problem solved right away, he thoroughly explained the process and quickly provided a solution.

Was pleased with service. Tech was very professional. Tech called to let me know that he was on the way. When he arrived went on to look for problem, found it and took care of the problem. I was pleased.

THE Technician was very good and prompt. This was my first time using the service, everything was good, the machine would not take the check so I had to use a credit card. That was the only inconvenience. Everything GOOD.

Company was very responsive, service call was made quickly. The technician was very friendly and helpful, he explained everything about my machine that was wrong. All parts were ordered and will be repaired. Have had a good experience with the company so far.

Choice Home Warranty has incredible customer service and was very easy to work with. They got our garage door fixed within a week with no troubles at all. We highly recommend them to everyone who owns a home and plan on continuing to use them in the future!

This was my first claim with Choice warranty. Issue was resolved in a reasonable time. Contractor, Bryant ** with Five Star Plumbing & Consulting, LLC contacted me and came within 24 hrs. He was prompt, courteous, knowledgeable and resolved the issue quickly. Thank you.

Squirl Fan. I have been calling Adkins Mechanical about the status of my AC and I feel I am getting the runaround since last Thursday the 16th. It should have been installed already. Why is it taking so long to order the part and getting it installed?

Filed claim and was told to get my own technician. Tried to start the reimbursement process and was directed to call. The call directed me back to the website. I hired AJ Perri to fix my AC that was down. They came in and did their job. Now I'm wondering if I'll get reimbursed. What is the process to get reimbursed. I'm still getting referred to the phone number and then back again.

While I've been with your company for a while today (7/20/20) was the first day I needed a claim filed. My kitchen sink was plugged to the point I couldn't clear it. I called and logged a repair request for the sink on 7/19/20. The representative I spoke to understanding and lined up a service for the next day. Great customer service and my first repair I needed was extremely smooth and super easy--thanks. I had had a home warranty with another company for years. That company's customer service went "south" and my charge for repairs went up and up. I am very pleased with Choice Home Warranty!

Great Job. The contractor was on time and very helpful. Answered all of my questions and was able to complete the job quickly. He was very efficient and and seemed knowledgeable. I was very happy with the service provided. I would recommend this contractor again.

Updated on 09/29/2020: As of 6/26/20 I called to make a claim for my air conditioner that that was not working during the 100 degree days. You sent me a text for an appointment on a Sunday between 11.00 and 3.00 with Bill Campbell heating and cooling. At 3pm he had not shown so I called him and he knew of no appointment, but he came out anyway and gave some kind of some kind of fix. We paid not only his $75.00 because he got it started but the equipment is 20 years old.

I would like to cancel this service. I have no pest in my home. The technician, polite, but was here for about 5 minutes. How he could make a determination of pest is ridiculous. It appears this company only makes excuses not repairs.

Air conditioner. Stella LLC did a fantastic job solving the problem that several other companies were unable to discover. We have had other service representatives come and they were always unable to completely repair the system. They were prompt, and used all precautions to make us feel safe as the repairman solved our problem.

He is persistent but helpful and I can see that he is hardworking. Luke has good customer service quality, explains the policy and apologizes for any mistakes/error from previous transactions. He keeps on reminding me to refer customers and to contact him directly which I think is typical of a salesperson who wants to increase his customer base. He is polite and friendly though while asking. He is a good salesperson to keep.

Water heater problem. Technician was on time and very nice. Said he couldn't fix the problem. Said someone would come by in ten to repair it. I couldn't go that long w/o hot water. Called another company who replaced the pressure valve and discovered the problem was in a wall switch. I replaced the wall switch myself and company charged me $265. for the overflow valve. I would like to be refunded for that valve. Contact me, please.

Andy was persistent, kind and knowledgeable. He got me to sign up for 3 more years of contract, which I wasn't thinking about renewing otherwise. He also promised me a better customer service in the future where I wasn't too happy during this Covid season.

Water was all in the basement on Saturday, and the provider could not come until Thursday. I canceIed the call for another agent. They called but could not come until Monday afternoon. I found someone Sunday. Water was all over a portion of my basement seeping into another room. I needed more prompt service. Additionally, the agent had too much interference on the line. I could hardly hear him.

Dishwasher claim was processed in a timely manner and a repairman was dispatched. Technician was timely and diagnosis the issue. Within one day the claim was processed. Due to the repair cost being higher than the value of the dishwasher, we were offered an acceptable cash offer. We are satisfied with the claim.

We have become discontented with AHS (America Home Warranty) because of shady coverage changes without notification. We have been with them for 15 years. We are grateful to learn about Choice Warranty, impressed with 5-star rating. Communication is clear! Rates and coverage is ideal. Thank you!

Changed toilet water fillers on both bathrooms, seems to have fixed the problem. The tech, Tyler seemed to know exactly what the problem was. He advised that if we continued to have the banging on the lines, to contact you.

I love having Choice Warranty on my side in times of crisis. Our Air Conditioner stopped working on one of the hottest days. I called them, they gave me an order # & within a 24/48 hour window I had a technician out & my air fixed. It was that simple

Pro serve, Mario ** was my technician. On Thursday, July 16, 2020. I paid him the service fee of $75.00 cash. I received an email from. Choice Warranty the same day but technician said he never received the authorization that I received so I emailed him the authorization you emailed me. Please make sure you send HIM the authorization so he can complete my repair. I called him this morning but have not gotten a reply from technician as yet.

Excellent representation. Normally I would have hung up on the salesperson. Salesperson on the line had a sale but my family wants to try out service before longer commitment. The salesperson was exactly what I needed to feel comfortable in signing up.

Air condition. The technician was great, the problem was that it took almost 2 weeks to get it scheduled in mid July and intense heat. This the the first time in 3 years I am not satisfied with the service provided.

Love my Choice Home Warranty! It's so easy to submit a claim and they get back with you in less than 24 hours with a service date and time with a technician. Customer service is always helpful and knowledgeable when I call. Definitely recommend this home warranty to family and friends.

Oven stopped working - wouldn't heat. Repair came out within 2 days ordered part and installed a week later. Seems to be working great! I am happy to have Choice Warranty for my home and would recommend to friends and family.

The technician was very professional, knowledgeable, and helpful. He was very thorough when checking out my dryer which would not heat up in order for my clothes to dry through. He checked all possible diagnosis. I was very pleased with his service and would definitely use him again. Thank you Sears.

Put in a claim for repair of A/C repair on May 21. Appointment was set and technician cancelled. Another appt was set for a week later. Air conditioner was not fixed until July. It took claim representative 2 weeks to call me back. Technician never picked up part when it was ready, which further delayed completion. Absolutely horrible service from Choice and Air Pro. My 80 year old mom went without air for six weeks. No sense of urgency.

They say "we can take you to the sky for FREE" in the sales call, but makes us buy the rocket during claims processing. I bought a 5 year warranty support from CHOICE believing them, but on my first claim after 6 months was rejected saying they don't support fixing my non cooling A/C unit. They started reading out their Rule books. I would like to suggest CHOICE to conduct inspections of the property and let customer know what is covered and what is not rather than blindly promising us, before enrolling any new customer.

The tech could not find a problem but the next day we had the same issue and we took care of (hopefully) the issue ourselves with a suggestion the tech made if the issue happened again. Our issue was with Choice. When we called we had to argue with two people before we could get service. The first one simply said, "We don't cover that" and wanted to hang up. She did not ask questions to see if we could solve the problem....Just wham bang and hang up. My husband talked to a different lady and pretty much got the same treatment.

Got fast service for my air conditioner. The appointment was set up for the next day. I explained the issue with Choice Warranty that I was having problems with my air conditioner and the heat index in my area was going to be 110 degrees and they got right on getting me quick service.

Mike did a great coming on time and replacing the long overdue unfunctional faucet. My family and I are very pleased for service provided to us and the timely manner you responded to our service request. Thank you so much for helping us to replace the faucet. Sirad **

I need my central air conditioner serviced. Very friendly, professional staff. My interaction was very pleasant. He was patient and explained the issue thoroughly. I recommend this company to other Choice customers who may be having issues or problems with their home units, although I believe this company does commercial units as well.

The case manager Marc ** was very nasty and refuse to fixed a 80.00 hot water heater. I think it is very rude that a person who don’t live in your home tell you that you didn’t service your hot water heater.

Service is great. They are very patient with me at all times. They always have a plan whenever I can't find someone to come out they always allow me to find my own representative. Super job guys. Keep up the great work.

My Refrigerator quit working this Saturday and I was able to place claim around five in the evening. They confirmed a vendor around 8PM and fixed the appointment for Tuesday, I was able to call and request the service for Monday (20th). Hopefully everything will be alright.

This was my first call since enrolling with CHOICE. I was given an appointment time within a 24-hour period. The tech arrived at the scheduled time, diagnosed the problem and solved the problem. The tech was professional and courteous. The service provided was good!

We were helped out in a more fair way the second time with a caseworker to get out problem taken care of. Thanks to the caseworker that worked with us on a solution knew what we were going through and was very understanding.

Well you guys have send 3 mechanics to look at the same issue with my washer and still not working. Whatever they fix it’s not working. Now I see the drum moving like it wants to get out of the washer just like I said In my earlier email that I send today. I keep getting the same technicians from the same company. Maybe just maybe send some other company. Thank you. Manuel **