Choice Home Warranty Reviews

Waiting for payment for the repairs. First, your repairman wouldn't soon enough to fix it for about a month and you said he would come 1 week earlier for extra money, so we found one that came the day we called and fixed it a 2 days as he had to order the part. He fixed it and I mailed the bill. Do I have to do that again, or how do I do it.

Problem with hot water dispenser that was built into the plumbing system when the house was built. It's leaking and Choice won't cover it. It's part of the plumbing system. Hard telling what else you won't cover. I hope I don't have another issue. Probably won't be renewing my policy with Choice.

This is 3rd day Choice Warranty is not able to find me a plumber. They are asking me to find a plumber who can diagnose the problem and go to your website. They don’t have time for this nonsense. Mean time I am still waiting for plumber. This is not right.

I have more than 5 years of experience with this company. They are prompt and reasonable charges. I want to stay with this company forever, I will recommend it to friends and family members. They are sending the technician at the earliest as possible.

My water heater claim still pending from the last 10 day. I talk to case manager Mr. Aaron ** but he did not listen my problem. I talk to the operator yesterday. She said she going to send my other case manager today.

Please stop calling folks- it is pretty irritating. Most individuals already know if they want to purchase a warranty or not- so there isn’t no amount of calling you can do to change their mind. 5 calls in 10 minutes is absurd.

The response was quick and taken care of right away! This is why I returned to this company after having to deal with another for a year due to sellers purchasing a warranty from a different company. Choice Home Warranty responds quickly and the deductible is lower than others. Very Happy with Choice Home Warranty!!!

I tried to present my claim by computer. I was ignored. So I called in. I did get the claim placed and the repair guy came out. He found that the wall plug was faulty. He was here for about 15 minutes and I got billed for a co-pay of $65. Little stuff that you should be covering. What am I paying for????

The Technician who came to my home was courteous, and after looking at my microwave and diagnosing the problem, and checking for the parts. He informed me, that because of the age they were no longer available. He told me someone would be getting in touch with me from Choice Home Warranty. So far, I am still waiting to hear from Choice.

My water heater was under warranty and there-by replaced by the manufacturer. I was denied the install cost of 1000.00 for some reason. I realized the tank was not in my contract but {water system} would seem to indicate that the hock up should be covered.

I was very pleased with the customer service from Michaels Plumbing NW LLC. They went above and beyond to help me, even after Choice Home Warranty denied my claim saying the shower knob breaking off due to the age of the plastic parts was not due to normal wear and tear. I will continue to use and highly recommend Michaels Plumbing NW LLC, but I do not recommend Choice home Warranty. I had to pay the deductible even though they did absolutely nothing to repair a covered item.

Very good service. The response time was very fast. The work was done very well. My system worked great after the work was done. This was a very good choice to use Choice Home Warranty. Will definitely recommend this company.

Steve ** with A&E service repair through Sears is the best service technician Choice Home Warranty has ever sent to my home. He was completely honest, personable and to the point. I would highly recommend him to anyone. He went above and beyond and I appreciate that.

Your customer support response of 5 days to schedule a call is too long. When u are faced with no hot water your process should be faster. The rationale for not honoring my claim is not based on facts for my case. **

Had a kitchen plumbing problem. Called Choice to put in a claim. Agent was very understanding and professional. Set me up an appointment in a timely manner. Very satisfied and would recommend to others. Third time I have had to use choice and they have not failed me yet.

Ronnie with XCalibur Air & Plumbing has been awesome during this claims process. He’s been very knowledgeable about the situation, transparent about the process and how long things will take, and overall just extremely helpful with getting my claim completed in a timely manner. I definitely recommend!

I purchased the plan around June time and I had my first claim on my electrical power was out in rooms in my home. I filed the claim with Choice around 9:30 AM and was fixed by 12 PM same day and the tech was great. Highly recommend. Could not be happier.

I placed a call on Tuesday evening received confirmation that a plumber would be out Friday evening. Plumber called me Thursday afternoon letting me know he was in the area and if it was OK to stop by, I approved so he stopped by and resolved the problem! VERY SATISFIED!

The technician diagnosed the issue with the Washer and follow-up repairs are scheduled for 11/6/2021. The problem is with the pump which is leaking. The technician was very professional and knew what to look for.

Everything was awesome! My tech was awesome. Very informative. He gave me information about the maintenance services they provide throughout the year. I was wondering about the fee. I thought you guys went back to $75 instead of $85. Please advise.

The tech came and indicated I needed a new seal around my freezer that was leaking. I get a determination from Choice that it is not covered because the seal was torn or detached. It was in no way torn or detached, but stretched due to condensation accumulating it the grove. I was denied my claim due to a false representation by the company. DO NOT USE THIS WARRANTY COMPANY. They try by all means not to pay valid claims that should be covered. I will be cancelling my warranty with them ASAP.

The tech said my dishwasher had to be replaced, Choice Home Warranty would only pay $246.00. A cheap dishwasher installed Runs around $400.00. I'm wondering if the warranty is worth paying for! I've had several claims and none resolved my problem, I had to pay out of my own pocket to get them repaired or replaced.

The technician done a good job replacing the pump which was bad on the wash machine. I also expressed concern that we have a vibration problem on the spin cycle. I do not feel like that issue was addressed properly. I think the counter weight or the shock absorber has issues when it’s on high spin cycle. Thank you for contacting me. Jim **

Realized we had no hot water at 7pm. Made a claim, Boyd Plumbing arrived the next day and hot water heater was fixed and providing hot water within 1 hour of their departure. Technicians were polite, professional and completed work quickly. We were very happy with the service.

When I called in to purchase my home warranty I felt the customer service representative was pushy in trying to get me to purchase extended coverage. The numerous calls & emails I received prior was also annoying. I received another call the day after to confirm information and offer another service for purchase.

I was extremely impressed by the technician’s etiquette and politeness. He was very helpful and spent time explaining how to take care of my pool. Very friendly and pleasant. I will recommend Choice Home Warranty to all my family and friends.

The leak under my sink was not covered. I have had your coverage since 2016 and have used my warranty coverage 1 time. I paid in advance and expected my plumbing problem to be covered and resolved by my 5 year warranty company. It wasn’t!

Great plumber. Great customer service. Once I was able to make an appointment, I had to call three times and no one ever called back. I had to call as if I wanted to be a new customer before I received any type of action. That part needs a lot of work.

Choice Home is very good company, accurate and quicks answer. I highly recommend this company. I called about an issue and is been resolve. They suppose to call me back. I expect to be resolve on time. They been very helpful.

The plumber is highly professional, effective, skilled, and dedicated to solving all plumbing problems. The plumber was on time, hardworking, and has strong communication and technical skills. I highly recommend the plumber for residential and commercial customers in Virginia, the District of Columbia, and Maryland.

Spoke with Abe today after filling out an online form. He was very helpful. I'm referring a friend because she is also interested in purchasing a home warranty. As a Realtor, I've recommended considering purchasing a home warranty to prospective buyers.

I made my claim in the morning and received notice from the technician that afternoon to set up an appointment that evening. The tech came and repaired the problem the same day. The electrical tech was very knowledgeable and professional.

I spoke with your salesperson Joe ** over the course of two days. He presented himself as having experience and knowledge of CHW's policies and procedures thereby answering my questions in a satisfactory manner. His positive morale gave me confidence to place my trust in a relationship with CHW. After our phone conversations I felt comfortable with entering into a contract as a result of his confidence with his company.

I like the service offered. However. Nobody said they charge the whole policy at one time. That’s kinda unrealistic to pay for 6 plus years of service up front. I figured there was a monthly payment. Which would be normal business.

My tech called to check on me before the scheduled time ensuring me that he’d be there and we were even able to start before the scheduled time which was great! Excellent service was provided by my technician, thank you!

The Technician that came to troubleshoot our oven was fantastic. Our only downfall was our first appointment was cancelled by Sears and it took 4 more days before anyone could come to service our oven. An appointment sooner would have much better.

At another home I have, you told me you did not cover pop ups in sinks so I had to get a plumber to come in and that was costly.

The technician from AAA Server Appliance Inc. who was dispatched by Choice Warranty to repair my dryer was very professional. He arrived during the time frame I was given, quickly repaired my dryer, and explained what the problem was. I would recommend this technician.

The installation should be included in a replacement of an appliance. The unit was underestimated in value. The dishwashers at Lowe's start over $300 and that doesn’t include the installation fee! That’s an additional $40! So it’s costing us more money out of our pocket!

First contractor assigned had horrible reviews. Called and asked for service to be reassigned. Was done quickly and new contractor, Gluck Plumbing, was excellent. Quick response, extremely polite and efficient. Was very happy with them and will recommend them to anyone in need of a plumber and will also continue to recommend Choice.

Water leak in the laundry room. We thought it was-washer problem but turned out to be plumbing issue. Plumbing repair was done in timely manner and contractor was very professional in describing the problem and fixing it. The only bad thing was I have to pay twice co-pay for washer and plumber. Otherwise I was happy for the service

Contractor provided outstanding service and was very flexible with regards to my schedule. Repairman was very courteous and knowledgeable, explained the issue, fixed my problem and cleaned up after himself. Highly recommend them and would be happy if they were sent back to my home if other plumbing problems arise.

I like all the items & services the Choice plan offers and at a reasonable price! I have the Total plan! The person on the phone that signed me up was very friendly and informative. I would recommend this plan to anyone.

Very satisfied with both the speed and accuracy of the claim process. I have always had a technician available within the first several days after submitting the initial claim. Even when it could be termed a high volume call time.

The case manager supposed to respond in 24 hours, he responded after many calls attempts and 7 days, he refused to fix the freezer, and the offer for replacing was very low, he refused any discussion, thank you. Very respectful.

I received great service from the initial call to the technician being dispatched over. He was very professional and took time to explain what he found. He also gave info on how to maintain appliances. The problem could not repaired and the company is replacing the appliance.

We are very distress that CHW is NOT responding quickly on the appeal. The case mgr has yet returned our call and failed to email us back. This is NOT what we would refer to as good customer service. Claim # **. Due to health reasons, we had to get the water replace at our expense. The plumber CHW sent out was not professional at all. We prefer to communicate via the telephone to discuss further events on what actually transpired. ** or **.

I made a claim online on a weekend and someone was scheduled to come in Monday. Very convenient and easy to do. Repair was professional and was able to actually reschedule for the following day due to my schedule. Highly recommend.

Technician did great job within time period. Also Choice claim dept. did great gob to send plumber within 48 hours. He was very good at his work. I like him to see him any of my future work. THANKS. THAT WAS OVERALL EXCELLENT JOB HAD BEEN DONE.

Tech was on time and did a great job repairing my dishwasher. He was clean and did not make a mess. It took several weeks to get appointment but everything worked out I'm happy with the repair job.. I will recommend Choice to my friends.

Cory, the owner of Supreme Plumbing and his assistant, Chris, were FANTASTIC!! Not only did they do a Stellar job, they were consistently communicative, courteous and professional. They were extremely thorough and cleaned up everything when finished. If I have another plumbing issue I hope that I'm graced with Supreme Plumbing. Please do everything you can to keep them on your list.

After I submitted claim request, contact was made with potential results. Professional and efficient. Arrived timely, after making contact with arrival ETA. Explained claim process and made repairs. I would recommend company based on efficient and effective replacement of broken door.

John the repairman was everything you want in terms of attitude, skill, polite and courteous. It was a visit from all that you would want from a repairman. Thus far, all of the Choice workers have been top notch. I am very pleased with my choice of plans.

Technician was on time, professional, well trained, and he completed the repair on his first visit (and had the parts to do the repair on his truck). Response to my initial request was less than two days from request to working appliance.

Not satisfied at all with CHW. When something breaks they always come up with a way not to cover it. I'm canceling my warranty and just pay outright for repairs which is what I had to do for this repair. You pay for two years and don't use it but when you need it you not covered. Left American Home Shield for CHW, now I'm leaving CHW.

The light in my garage stop come on. So I call on my warranty. And the young man the sent out, He was very knowledgeable of what he was doing.. they quoted a time frame of 11am-3pm they was here at 11am. The young man came in and got right to work. I was a very satisfied customer. Thanks a lot..

I continue to be extremely disappointed with my decision to go with Choice. Never in the process was I informed that my kitchen freezer would not be covered. Then when I had no choice but to add additional coverage for it, apparently it was never done and again I am responsible for the repair. This NEVER occurred with my previous homeowners policy.

I've never had a good experience with Choice Home Warranty. Even though we have paid 11 more months, I will never use your services again and absolutely won't be signing back up. The business is horrible to the point of criminal. The technician who came to our house was very nice and helpful and this is not a reflection of him at all, but of the awful service Choice Home Warranty has always given.

I’m very pleased with the technician. He was very good and honest. Your company leaves so many loop holes and rules that a repair is almost always denied. I definitely won’t renew my contract. I’m sorry that technicians that work so hard are mistreated and not compensated for the hard work they do. Don’t blame the poor phone service on COVID!!!

I am really disappointed with the service received by choice. The second claim in a row that was not approved. I will never believe the saying if we can't fix it we will replace it. Don't believe that and never will again. When you call to talk with someone, it is some other country that you speak with.

I am a new client and look forward to giving your company a try. I hope all all aspects of your company are as great as my salesperson, Abraham **! He was patient, pleasant, and experienced in your product.

After agreeing to a 3 year contract I was given 3 free months. Then I was offered another 3 years, which I accepted. I received my contract and I didn’t receive the 3 free months. I called to inquire about the missing months on my contract. I’m still waiting for a callback.

I was not ready to purchase but once I was told all the benefits I will be getting with my policy I decided to purchase it. Look I have a good deal and the discounts that I was offered that I'm supposed to get I can't refused.

I turned in my claim on Wednesday afternoon and I’m already scheduled for Thursday afternoon. I have been pleased with my service for all things done from dishwasher to hot water heater. Today is a plumbing problem. I would recommend this company to anyone looking to purchase a home warranty.

Very pleased with the technician’s expertise and first hand knowledge of our heating unit. Highly recommend his service. This was our first experience with Choice Home Warranty. Not crazy about submitting the claim online however. Should be able to speak with customer service to submit the claim.

Kitchen Aid dishwasher broke. Very quiet and interior SS would not repair. Offered me $246 less $65 dollar tech fee. I cannot buy a used ten year old model for that price plus installation. How is this a replacement plan?

The two technicians that did the install were pleasant and knowledgeable. There was an issue toward the end of install which I did not witness but I had to clean up quite a bit of water, floor and ceiling/ductwork. I also had to light the water heater myself after realizing water from faucets was not getting hot. They did a good install and time will tell for it. I would be ok with those two techs working again in my home.

My Gas pack heating system was installed by someone you sent to replace the old one, but during the summer he didn’t test the heating system. But, when I used the heating system, I learned that it is not working. I made a new claim and a new guy came. Said that the wire between the thermostat and the HVAC is broken. But your office said that it is not covered neither under HVAC nor under electrical system. I feel so frustrated and disappointed. It’s not in good faith of customer care. I paid 2500 for 6 years on warranty and what I hear is this issue not covered.

Very pleased with experience with Mr **. Was able to save a great deal of money on the premium. With cost of warranties going up by roughly 20% per year, I was able to lock in a price for three years.

The technician was courteous and polite during the entire visit. Was attentive to what I had to say and then explained the possible issue, luckily it was a small one that he anticipated. It was taken care of right away.

The claim process is simple. We have only used the service once and the technician was professional, quick, honest and efficient. The plan is affordable and provides us the security we desire for everything in, and outside our home. If you do not have a home warranty system in place you are constantly in jeopardy of a large unexpected expenditure and Choice is the best option we have found.

I have been a customer for less than 6 months when my refrigerator stopped working. I went online and filed a claim and within an hour I was contacted and was told they could have someone to me that afternoon. I was really impressed with the speed. Shortly after scheduling a repair person to come on Monday, I got another phone call from Choice. I was told because of the nature of my problem they could get someone over within the hour. The repair person from Sugar City Appliance showed up on time, checked my refrigerator, told me my compressor was out and would have to either replace the part or replace the refrigerator, I was hoping for replacing the part, I like my fridge. However, 4 days later I received an email stating my refrigerator would have to be replaced. I was given a choice and I choice to receive the cash and buy another refrigerator. This all happened lightning fast. So glad I chose Choice Home Warranty.

Would not work. Opener is old. Third time for the same problem in the last six years. When you push the button it made a beeping noise like the sensors are out of alignment. Checked them. They were good. I called my home warranty company.

The account manager was great, explained everything including senior & veteran discounts! As a result we will have rates locked in for the next three years & our rates won't go up! Good rates, good service! I would recommend to any homeowners.

The serviceman was prompt to arrive, friendly and completed the service quickly and did a good job and everything is working in proper manner, I definitely would give him a five star rating. I hope that if I need service again that he would be assigned to the job.

So far satisfied. CW is allowing us to use local plumbing heating co. They are currently working on estimating. Need furnace replacement. Hopefully issue resolved very near future. CW requires a detailed analysis of problem. Pictures, etc. Will update near future, etc., etc.

Signing up for the Choice Home Warranty was great. The Rep took the time to explain what was going to be covered and how it worked. It was a pleasant experience, the Rep was very nice and informative about the company. I am hoping for a great experience with Choice Home Warranty.

We paid in full for a 3 year warranty plan for our home. We specifically discussed air conditioning and pool. We were assured they were covered. However, what is said and what is done are completely different. We have filed 2 claims, and both were denied. We appealed the first one and to date have never received a response, therefore will not even bother appealing the second. I will no longer recommend this company to anyone. Very dissatisfied with this company. They take your money readily but refuse to cover the product, despite verbal assurances of being covered.

I was pleased with the effort to give me a deal that I simply could not refuse. The offer for the premiums as well as the service call fees were lower than what I had been paying with Cinch (aka Total Protect).

Your man told me that you would repair or replace any broken parts if needed. I had a broken blower wheel and motor. You claimed the wheel was not covered. Even though it could not be fixed. This left me with no a/c in the house. The unit can not work without the wheel. This is very poor coverage on your part. It is also a misrepresentation by your rep.

I paid $ 528 for the year "Total Plan". They sent someone to repair blower on Refridge. Then I needed dishwasher repaired, keeping in mind each call cost me out of pocket another $75, which after 30 days the dishwasher is again not cleaning the dishes. Then I requested repair of Garage Door, notes in my online claim "left side cable broke/snapped on garage door". So they send out a contractor, only to tell me claim is denied because the cable is not included in what is covered. I said I told you it was Left side cable... so why send a repair person COSTING ME $75 no ONLY decline the claim.

Choice Home Warranty is very pleased to help others in a timely manner. Always there to answer questions. They are very polite and willing to understand any situation and try to resolve the situation. Give them a call. Always offering deals to new customers and existing customers.

This company has the best customer service we have come across. Fill out a form online and 2 days later the repairman is there. The agents are polite and responsive which is rare nowadays. Well worth the money we pay each year.

I got an appt set up and called to see if company could come more towards end of day for me due to my work schedule. They were very nice and said they would do their best and call me when they can give me a better time frame.

I was happy with the service and coverage I got for the issue we faced with our heating system. Coverage the considerable and service was very fast. The follow up on the issue was also fast. Overall it was a good experience.

​I will not be renewing this warranty. The service from CHW has been horrible and I refuse to patronize a company that does not care about their customers. I purchased a home in December 2020, but the brand new A/C unit was not installed until after closing. I moved in January, during the winter. Then in preparation for summer. In May, 2021, I filed a claim for my air conditioning unit not cooling properly, thinking I just need service. At that time, I was informed that CHW does not provide coverage for routine maintenance. That I understood.

Maurice was knowledgeable and helpful when answering all my questions. I had been looking at other home warranty companies, but chose Choice based on their exceptional reviews on several websites. Since my home is only a year old I was able to get an even better rate! Will always recommend Choice.

I explained my situation in detail with your office this morning. I look forward to having you send a technician out who is qualified and able to correct my ice maker. It has been over 2 months with the current technician who doesn't seem to know what to do.

Was dissatisfied with Onyx plumbing, would not recommend them. Not give them a star! The job was not fixed, however, the 2nd company I would recommend. I give them a 10 rating! They fixed the plumbing issue and they knew what they was doing.

I was very pleased with the man who came to do the work. He was polite and fixed it in no time. Choice Warranty saved me a lot of money on my garbage disposal repair. I'm glad I connected with Choice Warranty.

The service technician was professional, on time and explained to me very clearly what the problem was and what is needed to fix the problem. Technician also called prior to coming out and let me know what time he will be here and also called me when he was 20 minutes out.

I am highly considering cancelling my home warranty with Choice Home Warranty. Our water heater was leaking water, however Choice will not cover this. My AC condenser pump isn't working properly, Choice will not cover this either. The question is, what's the point of having a home warranty that has so much fine print to the degree that you're better off saving the money and paying out of pocket.

The We Fix It Garage Door company is very professional. Their work is guaranteed so if there is a problem after their repair you can call them without having to make another claim. All of their people that work for them, including their receptionist are very professional and friendly

I have to pay my deductible twice because of a misunderstanding. Which I feel is very unfair especially since I paid it once I feel like the people that I spoke to were very harsh on dealing with the problem and me. They were not understanding that I was trying to understand what my out pocket was

Choice Home Warranty has clean, kind, and knowledgeable representatives. We filed a claim and had all claims filled within 24 hours. Thank you for making buying a new home enjoyable and giving a peace of mind when something goes wrong.

Quick service service tech. Sears dispatched very efflicent knowledgeable commmunicated with manufacturer to ensure positive results. Customer service. Choice Home Warranty acted quickly to dispatch and get dryer repaired. It gives me reassurance so if you're considering, want peace of mind, choose choice. That this a good investment.

The EEJ technician was very prompt knowledgeable and professional during the call. He got right ditto business and after inspecting the problem explained it. He needed a part and called and returned with the part that afternoon to install it. I would definitely use them again.

Tracy ** is going to be my rep, so if at anytime I have any concerns I will be able to contact her. I found her to be very well versed on Choice as well as all the others out there (pros and cons). I only used this warranty once this year and they were true to form. Came in, fixed my AC and went his merry way and all it cost me was a 65.00 service fee. It truly worth it.

DABB did a good job with repairing my washing machine. He was Friendly, timely and efficient. I scored an 8 due to the fact the company only takes cash. I found this inconvenient. I had to run to the bank for cash. I would prefer to have a record of it by paying electronically.

I had 3 properties with Choice Warranty- all paid in advance for three years. Each and every claim was a battle and taken to appeals. There was trouble getting a technician to agree to work with CW and on multiple occasions would not show up which was a terrible inconvenience to my tenants. Even in urgent matters, they would not budge or be willing to reimburse if I needed to get a technician when theirs did not show. On virtually every claim it was blamed on a maintenance issue even though I had records showing proof. Offers for appliance replacement were laughable and not substantiated.

Tech came to install part for garage door opener but I was in the hospital so he couldn't finish. I have been unable to get in touch with him to reschedule. He has no room in his voice mail. Could you get in touch with him and get him to call me to reschedule. Otherwise, all else was fine.

The Technician Mr. **, who attended the Garage Door work in my house ** on 10/26/2021 is a very good worker and efficient. He got thorough knowledge of the work and he is a very good asset for the Institution.

Called Choice regarding repair of bathroom sinks. I asked if this would be covered. I was told yes and asked if I had more to be repaired. When the repairman came Choice denied the repair because it’s classified as wear and tear. No one called me as they told the repairman they would call me. As of today, no one has bothered to call. They took my money and did not provide any services. Makes more sense to take the money paid to them monthly and put in savings account so when something in your 20 plus home needs repairing you will have the money and not be tricked as I have by this company.

Lack of urgency in resolving the customer issues. A water leak should not be scheduled 10 days after reporting. The policy needs revision. Suggestion is to categorize the various issues from urgent to not so urgent. I get it. Every customer feels their issue is urgent and so or sort more reliable and courteous technicians.

CHW was unwilling to consider replacing my clothes dryer equipment at my cost and insisted that I have to repair rather than replacing at my cost as previous two repairs did not help with fixing the dryer problem. So I paid the service fee three times and finally replaced the dryer at my cost rather than working with the customer to help with replacing at my cost. The service representative demanded that I have to repair whether I like to do it or not. I had to talk to the manager of the customer service department to get permission to replace the dryer at my own cost and seek his help to cancel the repair order even though I was willing to pay the all call-out fee of $65.

Charles was very professional and told me what he had to do to solve my plumbing issues. In short order he located the problem and proceeded to correct the issues. He also was very neat and didn’t leave a mess. I was very happy with the repairs.

Reggie, the plumber from Already Construction, was very professional and polite. He repaired my plumbing problem in an appropriate timeframe. If I was rating him, I would give him 10 stars. If I have a plumbing need in the future, I hope that Reggie with Already Construction will pick up the job.

So far my issue hasn’t been resolved. The company that is contracted out for the issue is unable to get the correct parts. I have been without hot water for 5 days now. I have been in communication with Top of Texas plumbing. They have had issues getting parts in. They have been very courteous but the problems have not been fixed. I have communicated with a rep from your company and they have told me, if no parts are available that the warranty would cover the cost for a new water heater. This was told to me on 10/26/19.

Guys were here timely and cleared the line. Work was done swiftly and cleanly. They wore masks as well. I would definitely recommend a home warranty plan with Choice if you do not have one. The providers are top notch and professional at what they do. Worth having the plan.

The service rep was polite, knowledgeable, answered all my questions, had the work approved and completed the job in a short period of time. I was pleased with his professionalism and with the work preformed. I would recommend this service to my friends.

First time we had to utilize this plan for a minor issue we got nowhere. As I review this it’s been five days and they have not been able to find anyone to do a simple job. All they do is tell us who paid escalated it and it will be no more than four hours And I remind them it’s been five days. Maybe it’s just this instance but this is awful service.

As a new customer, I called to get a new home warranty policy, based on very good recommendations. I was very pleased with the customer service rep, Luke **, that helped me. He was extremely pleasant and very patient with me. Not to mention the price was better than what I had with another company. Thank You Choice.

This is the first time I had to request service. Within 15 minutes of sending in a request, they contacted me and set it up. The caller was very prompt, courteous and professional. She did a good job getting all the information she needed and in answering my questions. So far so good. Now let's see how prompt my issue gets fixed. Thanks.

This was my first claim from CHW, and it was smooth as silk. The turnaround time was simply unbelievable. I called in the morning and they said they'd send someone in as soon as they can (at the time, gave me no timeline). However, literally an hour later one of their service agents called, and said he could come within the next couple hours. He actually did show up and the job was done in about 3-4 hours of calling. Really impressed with the quick response.

For the 3rd time in my experience with CHW, and the second claim in a row, I have been surprised and disappointed in their judgment of what they should cover. The spirit is that when a covered item breaks, and cannot be repaired, it would be replaced. Sounds great. But the reality is that the amount allowed in some cases is nowhere near the actual replacement cost of the item in question. This policy is penny wise and pound foolish. Anyone considering CHW should be aware.

I've had several claims, since I bought my home, and Choice Home Warranty has made the process so simple. I submit my claim and within a few hours they've scheduled a technician. I don't have to spend hours getting recommendations and calling people. All of the technicians they've sent were knowledgeable and professional.

This is my first time using Choice and they live up to their 5 star rating. I previously had a different company but their overall prices went up so I went to Choice and very happy with them. I made a mistake when filing a claim but they fixed it and didn't charge me an extra service call. THANK YOU.

My experience with Choice Home Warranty has been good. They responds to your request promptly and are very friendly, professional, and pleasant to work with! When I call and or email them, they always reply right away. They answer all questions and are direct and to the point with answers.

Tech was delayed but we were notified and was given a new time. He came within the new time frame we were given. Once here tech was friendly, informative and very professional. He took his time to explain what was going on and how to proceed. He then gave us his return date after we receive the item which is being shipped to our home.

Albert was great to speak with...I had a couple questions, he answered them. Very satisfied so far...The main reason I went with Choice is because, I had been thinking about a Home Warranty policy...I have a friend who is with Choice and she recently had a basement plumbing issue...She was 100% satisfied with how they handled her claim, the service techs they sent out, the repairs, everything, and highly recommended them...Her experience made my decision of which company to go with for me!

Tech arrived and realized ceiling fan light fixture was not repairable. Indicated he needed to replace complete ceiling fan. I gave him service fee and he departed to get new fan. Then I received call from tech that ceiling fan was not covered. I called his company and informed him I had been approved for replacement. Now the replacement fan is making noise and new fan now needs replaced due to poor quality. Was informed tech would return to dismantle and install better fan. Do I need to do additional claim to get replacement correct and complete? Anyones guess if I will actually get a follow up. Proper communication is of utmost importance. Waiting for reply.

Very professional treatment to us performed by the technician. He was on time and called before he arrived. He explained what the problem was and what needed to be done to fix it. A part had to be ordered for the refrigerator repair.

They will quick to get me my repairman that I had had before and he will be here probably tomorrow 8:00 a.m. or to 11:00 a.m. They were called Arctic Air and I believe they will be the best solution for the problem.

I called Choice this morning to transfer my Home Warranty from ** to **. As it was explained to me over a year ago when I initially bought the warranty, if//when I sell my home I could simply transfer my warranty with a simple phone call. My first call was with Troy **. He told me I would have to cancel the old warranty and buy a new policy. I asked if there was no way I could just transfer the unused portion of the warranty I bought at **. He said no and promptly took my credit card information. Then suddenly said he would call me back in 5 minutes, still have received no call from Troy, to let me know if we would transfer or sell me a new policy.

I spoke with a very pleasant agent, Sal **, who explained how the warranty works. He answered all my questions and at the end of our conversation, I purchased the Choice Home Warranty. I would gladly tell my neighbors and friends about this product and encourage them to purchase it.

We filed a claim on Friday by calling and following the voice instruction. We receive an email from Choice with name of the technician assigned to the job, his phone number, and appointment for the next day (Saturday). Technician recommended that the disposal had to be replaced. Within few short hours, Choice approved, Technician came back the same day and replaced the disposal. Technician knew what he was doing. We are extremely pleased with Choice and their technician.

Unfortunately the warranty was terrible but the work was done incredibly well. Would definitely use them again. Was done earlier than I thought and I couldn’t ask for better service. I will recommend to all my friends. It’s too bad I wasn’t covered by my warranty for this service. It was quite expensive.

I switched from American Home warranty after being with them for years. Their A/C repair policy feels criminal. In the short months I’ve been Choice both experiences were awful. They sent a tech out twice to repair a microwave and neither could. The last guy made it even worse! Eventually they sent a Lowe's gift card to "help" buy a replacement microwave. They didn't replace it and if they did it wasn't going to be matched to the stove.

A Service Company was great. Albert * called and could actually come early for the appointment on a Saturday. He had the plumbing issue repaired in 15 minutes. He was very nice and polite and I would like to have his business as my technician again.

However after the initial appointment I've not been able to get in touch with the company after four attempts and have received no update as to when the part will be in or when they are coming back.

Although the service needed was a simple system reset, the technician patiently waited until things were up and running. He explained the heating system to me and gave me great advice on maintenance. Super helpful to someone who knows nothing about this area.

This is the first time ever for me to have a female professional perform work on my furnace. She was a great communicator, performed an excellent analysis, and found and replaced the part all in a few hours. Excellent experience!

To clarify, the question in the email says to rate the technician who came to the house. In that case I would give him 5 stars as he was incredible. However, this survey says rate your experience with Choice! Initially they were great, set up an appointment pretty quickly, the technician they used was great, however, since then they have been horrible. Choice decided it too expensive to fix my dishwasher, so they sent me an offer to pay me for the depreciated value. I had the option to speak to someone to go over the offer, however, here we are a couple months later and I still haven’t gotten a response from choice. I have emailed my claims person and left numerous voicemails with no response. I couldn't wait forever so I had to go out and purchase a new dishwasher without their help and hopefully some day (probably when I am due for renewal) they will contact me and give me some money.

I took a 3-year policy with Choice Home Warranty and so fortunate that I did! Have had many service calls over the past 2 years and each time the service was outstanding. The companies who rendered service have been knowledgeable, honest, kind and professional. Very pleased with service rendered by Choice Home Warranty.

The representative was gracious and informative. He was able to provide answers to our questions, and reassure us that our needs would be taken care of, if we needed help. We are extremely excited to have the coverage on our home and our possessions.

Choice found a way to find an exclusion so the repair was incomplete. The spring which is a major part of the opening and closing was not covered. The technician reported that it was starting to lose its tension which could lead to a system failure.

In December I purchased 42 months of home appliance insurance for about $1,900. Every time I needed anything repaired, it was a big argument and an apparent effort by Choice Home Warranty (CHW) to avoid covering the repairs. I finally got tired and decided to cancel my policy. Well, the good folks at CHW offered to refund me $200 to cancel. Does that sound logical? Avoid doing business with CHW. The aggravation is not worth any potential savings. I decided to quit CHW, and pay for my repairs since that is what I been up doing anyway. Yes they tell me that I should have read the contract.

Am very pleased by the way customer service treated me when I called to renew my contract. I will definitely recommend Choice to my friends. Choice has always been there for me when I needed help repairing an appliance that failed. Right now Choice is helping me with an air conditioning problem.

Very knowledgeable of covered items and had my interest at heart. The period of warranty was covered as well as the Representative giving me insight of the cost benefit of enrolling in the VIP program and reducing the technician rate from $85 to $65.

Called three times and I still haven’t received a phone call from anyone to come take a look at my furnace!!! I want a refund on what’s left of the time I have left in contract. No one has followed up with me on my case. Very poor customer service for sure.

Technician did a good job and was there in a timely manner. However, very unhappy with Choice Home Warranty only giving a Lowes gift card for less than half of what it costs to replace, deliver, install and haul off old unit. Not to mention it may take 30 days to get that credit according to Choice Home Warranty. I will be reporting to my owner about this with a suggestion to change warranty companies.

Thank you Maurice! I just signed up today with your company. And got my mom and sister to sign up with you today. My friend will be calling Maurice as soon as she gets home. Thank you. PS I check your ratings and you are number one!

The company was great. I would recommend them. They kept in contact with me either via text or phone call. They were very easy to contact and they showed up on time and even early. Very professional. I would use them on my own even if I didn’t have the warranty service.

Had to wait a week for an appointment and then the scheduler for the chosen company sent his person on a 6 hour round trip job. With no notice that my appointment would be pushed past the time. I had to find the company information so I could call to find out answers. Technicians were great and happened to have the part needed.

The representative I spoke with took the time to explain all the different plans the company has to offer. Then he helped me pick a plan that was a good fit for my house. He was very detailed and answered all questions and concerns about a policy. Overall, it was a great experience and I would definitely recommend this company to my friends is family members.

Washer going off before cycle ends or not completing start cycle. The technician was very nice and helpful and told me what he would put in his report. He told me the timeline it would probably take with Choice Hone Warranty. Now I am just waiting on a check to replace my washer.

I would have given 5 stars but the policy of waiting 15 to 30 days to receive a gift card toward a new appliance is ridiculous...I am without a fridge and now I have to wait this long. You guys need to shorten the time it takes to get a credit for a appliance because what am I suppose to do while I wait for the gift card to show up?

I have had to use Choice services a couple of times. Each time I had to call I spoke with helpful and knowledgeable agents. I also never had a problem with them sending out excellent repair service companies. I definitely recommend them.

Taurean R was an excellent help, worked through an issue with the claims processing system for me. Also managed to get serviced within a day. This was the second time I have needed to call for issues and they have been there. Choice Home Warranty service is legit.

CHW has many exclusions and limitations that caused me to pay out of pocket to get my kitchen sink unclogged because I have an older home. Now I have water on my basement floor under the sink that I'm told I can't claim with CHW because of exclusions and limitations. Before the technician came I had running cold water out of my bathroom sink now I have no running water. I have to wait a week to talk to case manager to discuss my appeal.