Choice Home Warranty Reviews

We really like the gentleman that you sent out here. The owner of the company's name was Chris and he did a fantastic job. He was neat and prompt and very kind. Thank you so much for sending him. We really are glad that we switched to Choice to handle all of our home needs. Thank you so much.

Repair was covered by warranty plan, and I only incurred a $65 service fee.

I have definitely recommend Choice warranty to all my friends and family. I’m very impressed with the company and feel that they are very professional and timely when coming to repair appliances. I would definitely recommend this company to anybody looking for a great repair service that saves you time and money... I give them an A+.

Microwave stopped. I e-mailed Choice Home. They e-mailed back that they had a company that would look at it and the company would contact me. The company e-mailed a time and a date to me. The company showed up and fixed the microwave, I paid them the deductible. Great service from Choice Home and the company that did the repair. Oh, I failed to mention this was during the Christmas holidays.

Morris was very courteous and professional and knowledgeable. Got a great discount for my new home. I am very satisfied with the process which was very smooth and easy. I definitely recommend Choice Home Warranty. I had a home warranty before and because I was happy with their service, I decided to go with them again.

The technician was scheduled, and contacted me the same day that the claim was opened. The technician arrived earlier than the scheduled time and was able to repair/resolve the problem quickly and fortunately without needing additional parts or needing to return for further work. This was a great experience due to the emergent nature of the issue being in Michigan and with the frigid temperatures causing the indoor temp to drop very quickly inside the home.

I just completed my very first experience with Choice Home Warranty. I completed the online request for a service request for a problem I was having with a bathroom exhaust fan. Later that same day, I was contacted by an electrician and scheduled an appointment. Today, the electrician came back and installed the new fan. Vidal Electric handled my repair and I am very pleased with the professionalism and quality of service.

Our request was handled quickly & appointment set right away. We were able to contact the service provider who was very friendly & request an earlier appointment time due to the nature of our issue. Our issue was fixed & everything is working again as it should. We are very pleased. Would highly recommend CHW!

One of my toilets was running nonstop. Put a claim in and plumber was sent and fixed the issue. I love that I just put a claim in online and Choice Home does the legwork in finding the right people to do the job!!!!

Several e-mails and one phone call from Home Choice and all my question were answered in a timely manner. A little more pushy than I like, but we came to a reasonable agreement. I look forward to experiencing Home Choice's actual service in thirty days.

After I had signed up I continued to receive calls asking me to sign up, I told the representative I had already signed up but after that I continued to receive calls and I had to ask them to stop calling me! Come on. Doesn’t the right hand know what the left hand is doing?

I purchased a home warranty for the buyer of my house. I used their name and my email address when filling out the request for a price form. Since then, I have receive over 2 dozen emails addressed to buyers. This tells me that you sold my email address and I do not appreciate that violation of my privacy. I didn't request info from any other company that Choice Home Warranty.

Do not be misled by this company's promotional deals. There is a reason they are cheap and it's proven by their lack of customer service and their fraudulent ways. When you put in a service call the contractors they hire are very unprofessional, left a mess after the work they did and didn't even bother cleaning it up. They didn't have the proper equipment to do the job which they admitted to and didn't fix the problem. I didn't even feel safe having them in my home. I called to complain and the claim specialist with Choice Warranty basically told me there was nothing they could do and were not sending anyone else out. I cancelled my policy with them and bought a policy through another home warranty company. They transfer you to a manager who tries to convince you to stay with them and offers you all kinds of promos. I declined the promos and confirmed my account was no longer going to be charged going forward.

Technician was very kind & had knowledge of the problem. I would definitely request him again. The only concern I have is there was no immediate service for plumbing. When you have toilet problems that needs immediate attention. I'm a new customer and hope to be pleased with My choice.

We have to have shower fixed and mold removed. The first guy from Sassaman was very professional and knew his job. Problem I had was I had to call you and sassaman many times to get someone to come fix the problem. Chris Sassaman finally came yesterday. He was short handed because of the holiday. He has to order parts for shower. He was very nice.

Was not satisfied with the compensation for replacing or repairing my built-in microwave. Replacement is $1000-1400 for a built-in and Choice offered me $191. They agree to replace same features but do not consider that it’s ‘built-in’ as a feature. They increased it to $249 once I said I was contacting the Better Business Bureau. In the end, I’m screwed. Choice home warranty is a ripoff.

Well I called to schedule. I provided information regarding the full issues and they quoted me 1 service call, when I spoke to the 1st customer service rep, she was very very rude, talking over me, when trying to explain and the abruptly hung up on me. This is NOT the way to do business.

The technician from Mighty Oak Air LLC was excellent. However Choice Warranty refused to fix a worn out control board. I had to call the same technician the next day and he was kind enough to come out again and fix it for $625.00.

Dear Sir/Madam,

Eric with Affordable Solutions came by to check the a/c because the unit was making a noise. He was extremely professional and helpful. He took care of the issue and showed us what caused it. I would definitely use this company again.

After the claim never assign technician within 24 hours. Once assign technician they takes 4 to 5 days to visit. No can wait that long. I have three home under warranty and two states I got have similar problems. Even the assign technician far away not any local company. Thanks.

My furnace went out last night, I called you guys and received the automotive system, so I scheduled an appointment. However, I needed to assure that my issue would be taken care of ASAP before any pipes freeze etc...so I called a 24 hour heating & cooling service, got a live person and my issue was taken care of right away. However…”Choice” did in fact respond the next day. Thank you.

The company you sent was great and he handled the problem at once. I would recommend him to anyone who wishes to inquire. He had to leave and go switch parts as he had the incorrect part to do the job but very little time was wasted.

Cody did great job. Only issue I have was timing. I reported water heater issue on Wednesday and service man couldn’t come until the next Tuesday. And we still don’t have hot water. It’s a long time to go without!!

D&S Plumbing were actually early (which I appreciated) and they took care of my plumbing problems even going to Lowe's to get the required valve and drain to complete the job. They were courteous, worked hard and were done in a reasonable time. I would use them again and recommend them to anyone.

Searching for a plumber and paying unexpected bills is never convenient. Choice took the hassle out of the process once I submitted my online service request. The plumber arrived quickly, I paid the $65 deductible, and the problem was fixed that same day.

Marcas with Chi-Tex Plumbing was very professional and got the job done right in good time. However Choice Home Warranty had me pay for the part used which I believe should've been covered. So, thumbs up for Chi-Tex and Marcus, but thumbs down to Choice HW.

Nick was very quick, communicative and easy going. He was considerate of our home when he got in. He got the job done very fast, and was very friendly. I would recommend him again for any of your garbage disposal needs.

The technician was very informative but CHW has denied both my claims so I am going to cancel my account. I'm paying every month but I realize that there are a lot of clause that keep this company from accepting claim.

After cancelling the 1st claim because your tech never showed up then the 2nd one comes out, finds the problem and then Choice tells him he can't fix it because there was rust. I'm sorry. That's natural for any working part.

Oven element replacement. Hotpoint oven element replaced. Took about 10 minutes. Tech was on time and very nice. Called before appt and got specs on stove and showed up with the correct part. Called day of service and notified me that he would be here in 15 minutes. Great service.

Filing the claim with Choice Home Warranty (CHW) was relatively easy. I was advised to go online and make the claim. I tried to do that and used my email address and policy #. CHW system indicated the information was wrong. I requested a confirmation of my policy number through CHW, I used that number, which was the same as the one I used previously, and it still didn't allow me to place the claim. I ended up calling the information in.. The response time by the plumbing company (Morgan Plumbing LLC) was quick and efficient. They located the issue and advised how to resolve it.

I would like to thank Mr. ** job well done. It took a while for him to get to me but thank God he cleared everything up. Thank you so much. And he had to come back a second time to finish the job to make sure it was done

So far, the best thing I have done for my new house is to have Choice Home Warranty! They are fast, reliable and everything works fine! I can't complain about anything! Amazing service! I will certainly stay with them for a long time.

Tech was very knowledgeable and provided helpful tips for maintaining our disposal. Choice Home Warranty services was very prompt in responding to my request with a timely response from the service provider. Total time was less than a 24 hour response period for all. Thank you

It is unfortunate that it took almost one week to get a service to my house to fix the problem. Choice assigns a technician, but does not allow the client to find a sooner service that can meet the need. I contacted 10 other plumbers that were able to service our house within two days, but they were not vendors of Choice, so I waited six days for a plumber to come and fix the problem. It would be nice as a client who pays Choice to warranty my house to have a list of approved technicians in a situation like this. I was told it is a systems problem. Quite disappointing.

The technician that performed my first and only repair was excellent, BUT when I requested service for my garbage disposal, Choice Home Warranty said it was not "covered". PLEASE READ THE FINE PRINT...I will never recommend Choice Home Warranty...I paid CHW for the privilege of paying a repair person!!!

I was very pleased with the professional handling of the repair of my dishwasher. The technician called prior to arrival. He was professional, polite and explained the problem and repaired the dishwasher. This was my first time calling with an issue with Choice Home Warranty and will be renewing my policy when the time comes. Thank you

I was very surprised to find out that cover all did not mean cover all. My water heater has a small leak and the heating elements would not heat the water. For that reason I was told it would not be covered. I have been a client since 5-3-2019 and this is the first time I have used it. I am paid up until 5-3-2025. I was told if I cancel my policy not only would I not get a full refund but I would be charged a $55.00 cancelation fee. You have been using my money all this time and now you charge me for being misinformed when I bought it.

The technician who came out to our house was very knowledgeable professional. We would have him out again. He figured out the problem and repaired it immediately. We would definitely recommend him to a friend or to our family. Thank you for our service.

Satisfied with service but didn’t like getting a physical receipt. When I asked for receipt the technician said my cash app is my receipt. He said he was going to send me company name and address. Haven’t received as of yet. Also when I filled my sink and let the water drain out I saw a drop of water but didn’t see anything else so I will monitor this.

This is the 4th time I needed service. The technician called & set up an appointment for the same day! He was fantastic, very knowledgeable & courteous. He fixed our issue quickly & efficiently. I have had very good experiences with Choice Home Warranty. I would recommend them.

Plumbing business call day before coming out to ensure time was convenient. Got text next day saying plumber was on the way. Tech showed up, assessed problem and waited for Choice Warranty to okay completion. Finished job on one visit.

I have been with Choice warranty for the past 3 years and just bought an additional policy with them for my other house. Their prices are reasonable. Also I have not had any issues with warranty repairs that was not resolved fairly. I previously had another warranty company that cost twice the amount offered the same service.

Always get professional people who know what needs to done and get right to work, until the problem is fixed. I am always amazed how they manage the situation quickly. They let you know what the problem was and if anything else is needed to be done.

I have used Choice twice within the last month. First was for my washer. Tech came and did not properly diagnose. Had to get me back to see what we were complacent Ning about bordered parts. Parts are in but will not be back for another 10 days. Contacted Choice but was told this was earliest tech could come and if I wanted someone sooner they could reach out to another vendor but I would have to pay service fee again. Second claim was for furnace. Took them 6 days to find a tech who came from out of state. (He was from New York and I am in CT). This was not the service I was promised when I was sold on Choice nor the service anyone should receive.

I would definitely recommend Choice Home to my friends. They are pretty quick in getting a repair company to your home. I recently had a couple of problems with my stove. The repair company came to my home & said it would be cheaper to buy a new stove. Choice Home paid for half of it. Which helped me out a lot.

Tech was fast, efficient and furnace working fine now. I will use again in the future. I feel comfortable knowing I have this warranty in place. It gives me peace of mind. I will tell all friends and family about your service.

Very professional and knowledgeable. Ordered the necessary parts and gave timeline to when he'll be back to repair washing machine. I would highly recommend Choice Warranty to a friend. Knowing how expensive today's repair bills can be it's worth it.

We purchased an older home but we were concerned with the high cost of the “what ifs.” Our realtor recommended Choice home warranty. This was the best decision we’ve ever made. They have save us so much money. Worth every penny!

CHW located a service company well within the 24 hours quoted and the technician responded quickly with a day and time window he would be here. He was timely, took control of the issue, was knowledgeable and quick fixing the blockage. Very happy with the service!

Choice Warranty responded immediately to my request for a technician. The technician was right on time. He called before he arrived to let me know he was on the way. Fixed the problem quickly and offered some helpful advice on how to use my dryer to extend its life.

Switch mount and knob shaft broken. Good response and communication with Ernesto. We coordinated to meet and verify the problem, Part is on order and we willl coordinate to have it installed when it arrives. Status of claim, thru to the current status was provided.

Once problem was resolved everything was fine. Prior to resolution this issue I have gone through CHW agents (not Champagne Chestnut) that gave me incorrect information or didn't not follow through. Dealing with CHW contractors that were not professional or a no show. CHW needs to vet these people and keep track. Issue has been going on for 5 months with a gas leak. 5 stars to Champagne and 2 stars to CHW process.

Leaking pipe under tub. The water leaks into the room below from tub upstairs. It only happens when someone is running the shower in this bathroom. We do not see any water coming out of the pipes that are visible. It must be leaking from the water drain to the tub.

D B contractor did good job of getting my heater back online. He did a thorough analysis of my heater and air conditioner! I would definitely use their services again...Choice Home Warranty did a great job of taking care of my problem!

Happy you sent a reputable company like Sears. He diagnosed problem within minute and ordered the part. Will be returning on January 6th to install. The package with part has been delivered. Thanks for the good service. Am pleased so far. I am a new customer.

I prefer Choice to send Sears. I have had better service when you send companies like Sears. Other people you send the first thing they want is the $65. They don’t take time to fix the problem. They are not skilled.

Phone service was excellent, tech was excellent. Overall Experience was great. Tech always let me know how far he was from our home, he was prompt and very polite. Would recommend them absolutely yes. Thank you TJ, You did a phenomenal job.

Excellent young lady helped me. Now we will see how the rest of the process plays out. If your company is as helpful as you say it is then I will be happy to recommend you to others. However, be advised that if this experience turns out be be less than satisfactory, I will share this as well.

Had no issues filing a claim. Agent was courteous and responsive. Technicians were professional as well. They were able to quickly diagnose the problem and fix it. There was even a recall which was addressed the next day at no additional charge.

I emailed Choice Home Warranty and put in claim for washer repair. They quickly set up an appointment with TNC Handyman Services. TNC Handyman Services is a very knowledgeable and professional company that diagnosed the problem. Had a very good experience. Thanks Choice Home Warranty and TNC Handyman Service.

The technician was very helpful. Explained the problems with the machine and possible resolutions. Was happy with the response considering it was a holiday weekend. The website was very easy to navigate to set up the claim and the communication was excellent.

Spoke to a claims adjuster 3 weeks ago, last Friday. Was given an unsatisfactory amount toward the replacement of my dishwasher. I finally agreed to the paltry amount. Asked for confirmation in writing and when I would receive a check. Have heard nor seen anything since the following Tuesday when I agreed to this arrangement. Am I pleased,.

I wasn't going to purchase 1 yr, Then Dan dropped the price and I said ok. He Then tells me that's for 6 yrs. I screamed, "No, no, I'm 84 yrs old. I won't be alive in 5 yrs." He told me to leave it to a family member. I again said no. I got a email receipt. Called my Discover card to stop payment but they couldn't stop it. Play the recording. CANCEL.

Renewed my policy. Choice has been very reliable to all my needs in my coverage of my policy.. One time a contractor wasn't available so they told me to call someone and they reimbursed me for the whole cover charge. I would recommend them to anyone.

The technician was great. The customer service representative attempted to convince me that someone in my household had attempted to fix my dishwasher and broke something in it because the Choice technician "is very honest". Then I requested for a manager who attempted to convince me that Samsung dishwashers have an manufacturer defect. However for another fee on my end, it could be resolved. Even though the technician did not think so. The manager then told me that when I purchased another dishwasher she would reimburse me $185.00. I am disappointed and as a first experience would not recommend.

Seth was very calm and courteous! Everything was clearly stated. I was able to ask all the questions I needed to ask. He knew what he was talking about. I hope your service people will be experts too. He was eager to make the sale.

My experiences with the technicians sent to my home have been very good. When the result was that of making a repair, my experience has been good. However on my most recent claim it was decided that a replacement was needed. This is where I have an issue. Any other "Warranty/Extended Warranty" you purchase: such as Auto Extended Warranty, Cell Phone, Electronic Extended Warranty, you may have to pay a deductible, or a "service charge" but the item is repaired or replaced with a something of equal value. In this case, the company is not REPLACING the dishwasher, they are giving me a check for the WHOLESALE cost (which I am not able to by at wholesale rates).

The gentleman that I spoke with was Mr. Shone **. He is a very Professional, Knowledgeable Individual. He is just a good man. I really wasn't ready to switch companies when I called, but after hearing what he had to tell me really changed my mind. You have an outstanding individual with Shone, I feel like I know him personally.

My experience with the technician Mike ** was excellent. He was on time and extremely helpful. Wish all technicians were like him, he was patient and took his time, and I felt comfortable asking him questions.

I would recommend Choice Warranty based on my experience with them so far. The good pricing and low premiums I have on my coverage, and the fast response to claims, makes them a great "choice" for a Home Warranty. If you are in the hunt for a Home Warranty, Choice is the answer.

I have had to call to talk about claims and they have been difficult and uncooperative about what needs to be repaired. I had a plumbing repair done, and a second plumber came out for a clogged drain. The second plumber pointed out the first repair was done incorrectly. Choice did not acknowledge that and has stated it needs to be a whole new claim and I'll have to pay the service fee again. Which I don't find to be fair. The second plumber also stated he couldn't snake the drain because of the way the plumbing is arranged, so Choice has stated it is outside normal wear.

Was never told by person I originally spoke with that you don't cover tank on hot water heater. Cost me $65 dollars for nothing. Every time I called you found a way to disconnect me. Just give me my money back for the rest of my contract and I can afford to pay for my own hot water tank. Thank you. Lawrence **.

I hope this fixes the problem this time!! This is the third time it's had the same problem!! This is getting very costly for me!! Tech said he done what he could but was not for sure this repair would fix it!!

The Technician, I think his name is Daryl, was very courteous, knowledgeable and patient. He did text me as I had requested with his ETA and he was on time which was a plus. I would recommend him very highly. Thank you.

Factory service technician came out and diagnosed the problem and submitted the claim but unfortunately Choice Home Warranty did would not pay because they had paid for a different problem the year before in which I had to replace my fridge so they said they had reached their cap on refrigerator…

Love My AC LLC was the company assigned to repair my A/C. They were out first thing, 7 am, in the morning and had us up and running within the hour and had all parts needed to do the repair. A rare thing with all the shortages going on. Tech was friendly, courteous, and efficient. Great job. Thank you.

Tech was amazing, he explained everything he was doing to be, help me understand what to look for it happens again. We had another company that the system broke again, 1 hour after they left and they wouldn't come back. This tech waited a few just to know it wasn't going to stop working. Also let me know that he would come back if he needed to. He would be happy to.

So far they have helped me with the warranty. We will see on Friday 7th when they come back and fix again. The first time it wasn't fixed properly. Worked for a little while until it started to squeak again. Here hoping sears does not charge me and the 65.00 will be waived. Have to wait and see.

It remains to be seen what your service will be like once needed. However, your people have been courteous so far. I have use your company in the past and they have been extremely prompt and always willing to help when needed.

I spoke with one of the resolutions officer Nick who was very kind and courteous to me and handled my issues nicely. I also received some good discounts from my premium. Some of the associates were very abrupt but they have some nice fox that takes their time to help you out. I sure appreciate that!

David did an amazing job cleaning and fixing our dryer. It now works perfectly. He was nice and explained clearly what needed to be done. It seems there was never maintenance done to the machine, he took the rime to double check everything - until it worked perfectly.

This was second time I filed a claim and both times you all went above and beyond what I expected!! Great communication and super fast response!! And the technicians that were sent out on both occasions were very knowledgeable and friendly!!! Will not hesitate to recommend you all!!!!

I had no trouble using your automated telephone service to request service and repair on my furnace. I hope the rest of this experience will be as efficient and simple as this initial contact was. I am now waiting for a call from one of your service representatives.

Great customer service! But it takes a little longer to get the needed service. I wish there were more available contractors. For the price, can't not complain much. Overall pretty decent! Still waiting on the plumber to show up.

I initiated a claim online for my garage door not operating properly. It was a very simple procedure to open the claim and I had the name and number of the company who was to complete my claim sent to my email within 10 mins. The job was completed professional and timely.

They were knowledgeable and very accurate. Will come in two days to replace my garbage disposal. I will be waiting for them and am sure they will do a great job replacing it. I truly hope I won't need their services as it would mean something else broke. Haha. But it does give peace of mind to have this insurance.

Technician was excellent. Arrived on time, completed the task and cleaned up after. Well done. Only issue is with the replacement option of the fans. Replacement was recommended and the builders grade fans did not come close to the fans I had installed. Read the fine print...

This electrician actually showed up and was on time. He was professional, courteous and polite. He was knowledgeable in his trade. He was very efficient. He did an outstanding job. I would recommend him to anyone that is in need of electrical work. He was in constant contact with me before his scheduled arrival. This has been a great experience for me and my family. I am very happy that I have the warranty plan that I have.

Awesome Job, and great guys. Very satisfied. Will recommend to others. The crew came in on time, and worked all the details together with us, informing us about the whole process and the cost. They were very thorough on everything.

I have been with CHW for several years. I have a policy for my home and rental property. I feel good knowing that if a covered service is in need of repair all I have to do is file a claim and they do the rest.

My subject is repeat business because I had CHW before, and my wife and I moved to another state, and we renewed over there. When we moved back here to Texas, we bought a new home, and we waited until the builder's warranty expired, and now we have signed with them again.

Jacob was very informative, very wish of the products you offered and knew what needed to be done..Thank you Jacob. He took his time and answered all of our questions because we had questions so merry Christmas and happy new year to Jacob and family.

Spoke with Celia about a service needed, helpful but I was told I could use a HV/AC local. She stated your tech needed to go. Called back. Spoke with JoAnna. Very helpful, explained what my local tech needed to do. She even called and left him a message then came back on and let me know she left him a message. Now that is awesome customer service, my tech called and will be out here tomorrow but will call in the service claim # first. Very pleased at this point. Semper Fi!

Excellent service from Mr. **. He’s very knowledgeable about the warranty program. Provided great information about the different plans and add-ons, and helped me to customize my plan to fit my family’s needs. Made it easy for me to choose Choice Home Warranty plan from competitor plans. Thank you!

Have had a claim in since Dec 1st. Finally a plumber came out last Thursday and said it could not be fixed. Needed new one But so far No one has been back And this is Monday and commode has been running since he left on Thursday.

Charlie was very helpful in guiding us to a policy to cover our rental property. This is our 2nd warranty purchase with Choice Home Warranty. We also have our primary home covered. We have been with CHW now for over 6 months and have been very satisfied with our past interactions.

Submitted a claim then found it was not needed. Called and canceled claim and appointment for service but did not receive any written notice of cancelation. Wasn’t quite sure if everything was canceled. I would have appreciated some sort of email verification of cancellation.

Registered with Choice Home Warranty today. Sal ** was excellent!!! He explained everything about the service and warranty. I was very pleased which is why I signed up. I feel good and secure knowing my home is covered under this warranty service. Thank You!!!!

Not satisfied how claim handled. Choice does not care for elderly people in my case 83 year old disabled veteran. My claim was unusual but Choice followed the rules to a "T", let me cancel the contract, stood by their rules with no leeway. I would not recommend Choice to anyone!

Our pool filter pump was tripping the circuit breaker. Made a claim and they were able to get a company out in 2 days. They picked the right company to do the repair/troubleshooting because the individual went out of his way to register the pump to Pentair and then had Pentair come out and replace it. Wanted to give a shout out to C-Force for taking care of us.

I wasn't even done with my online inquiry when I received a call from Choice Home Warranty. Simon, the rep, was very courteous, professional and very efficient. He answered all my questions and got me set up right away with a great deal, better than the online one! Thanks much!

The service was more than good. I would request the same person for the same service.. This person knows his job. He explain all that was going wrong, and what he needed to do, and how long it would take, and what was the cause.

Luke was very helpful in saving us money and explaining everything. Give him a raise, he’s great at his job! I would recommend to a friend and relative. Thank you for all the help in keeping my new home protected.

Professional, checked everything and came in time period laid out. He spent the correct amount of time looking at all aspects and then asked a lot of questions. He did his job and left within an hour. He wanted to fix my disposal not just sell me a new one.

I liked the idea that since I was an existing customer I was able to get a great rate for another contract I bought for my son. He has a condo but will appreciate this contract if an appliance were to break down.

Took from October 19th till last Friday for me to get my fridge settled. It should never have taken that long. I had to have several repair men come and go before the Sears repair man told me the part was not available and it had to be replaced.

I have been with Choice Home Warranty thru 6 homes and just renewed my policy. They have always come thru for me whenever I have had to use them. Today I spoke with Alberto, and he made the experience so pleasant. Answered every question I had, did not try to rush me, and made me feel important to him as a customer. I will continue to recommend Choice to all who ask me for a company to have on call, to protect their home. It gives me a secure feeling knowing I have this protection in place. Lt JC **

I was very pleased at how fast Choice was able to assign someone to repair my ice maker. Due to the holidays, the repairman didn't come until after Christmas. Choice was very quick at responding to the claim. My experience was very pleasant and the instructions were clear. I would recommend Choice to other people based on my experience on this claim.

I just found out that you are going to have to reschedule our appointment. That does not set to good with us! It has been 2 weeks since the repairman was here and 3 weeks since we have had dryer. I don't think we need to be rescheduled. We have not received a phone call about anything. I expect to see someone here today.

Used automated system to place claim via phone which was cumbersome but did ok. When I signed up I chose for the use of local companies but they assigned it to a company about 90 min away. I hope the rest of the process goes smoothly.

I’m impressed with Choice. When I called at 7 am this morning a staff from Choice pick up promptly and she place the claim right away and recommend a company GGI to come to help me; it’s really cold but I have to wait until tomorrow.Hopefully, it will be resolve by then , because it’s really cold in the house.

3+ months to resolve dishwasher issue. Instead of fixing, they offer $250 gift card instead of replacing. They "reserve the right" to provide gift card at amount of their cost at Lowes, instead of replacing the dishwasher. Can't get a dishwasher at Lowes for less than $600. Rep was arrogant and acted like they did me favor by appealing it and getting approved for $350 card. Class Action law suit when we discover they have abnormally high percentage of providing undervalued gift cards instead of replacing or repairing product.

Called for service repair technician. Bang around outside unit since repair work consent to Choice. Stated there was a leak or something else. Claim was denied. Unable to reach anybody to get a second opinion over the weekend, It was hot. We are seniors so called another company. Paid for the car ourselves. He stated problem was not what we were told to the tune of $800 which was cheaper than we were quoted. We took care of it with no satisfaction reimbursement or apology from choice.

The whole process was easy, Phil the salesperson was very good. Hope the coverage is as good and easy. We picked Choice Home Warranty because of very good reviews and recommendations. We would recommend this to our friends and family.

I am so disappointed with my decision to purchase another year of warranty service through CHOICE. The customer service is absolutely horrible. I have asked to speak with a supervisor four times and have never gotten a return phone call! When there is a service repair, Choice looks for every reason not to cover the required repair. The length of time it takes to get a service provider to respond, order parts and complete the repair is often four weeks or more. I could not be more dissatisfied!

Contractor did a swift smooth job, very friendly and professional as well. Would definitely recommend them again for my electrical issues. Contractor went above and beyond to explain what the issue was, and how they are fixing it. Did a great job. Glad I switched from American Home Shield to Choice.

The staff at Choice Home Warranty did an excellent job at addressing the issues with my water heater. My issue was handled very promptly, professionally and expediently. I would highly recommend Choice Home Warranty to my family and friends. I have renewed my warranty over several years. I have never been disappointed with the service.

I went through all the steps to enter all my information and pick up plan that I needed but when you went to select the plan it wouldn’t work in either Safari Google or Internet Explorer. The user site is not very friendly at all!

I have had to reach out to CHW twice now and both times, same poor results. In Texas in the middle of July the AC wasn’t cooling. Took days for a service check. Reaching the service tech was just as horrible. Voicemail box is full! Finally gets to my home and I am told I need a $200 job to get it running. I pay it because it’s 100+!!! Was never reimbursed, CHW ignored my emails. NOW, 20s and the unit is blowing cold air! Reach out to CHW and am getting the exact same service!!! 48 hours before the assigned tech service can ever come check out the problem!!! And the voicemail box is once again full!!!

My water heater had flooded garage on a Thursday and was not scheduled until after Christmas on Tuesday. Luckily I was able to reach the plumber next day on Friday and he stopped by to help. I was very appreciative for his kindness and help. He said their office should have been told it was an emergency.

Was easy to go online for repair, it was only about an hour getting a appointment. Repairman came early and did a great job. I thought the eight five was a little high for what was done since part was less than eight dollars and it only took about ten minutes.

My garbage disposal was leaking underneath of it. I requested a service call, it was very quickly set up for next day. A service guy came in, check it out, it was beyond repair and replace it with a brand new one. I am pretty satisfied with the service and prompt response.

We had the main sewer line stoppage on Dec 31, we were very lucky and surprised that CHW were able to get us a plumbing company to service on Jan 1. The plumber was very courteous and did a great job and also advised us to detach and remove the 1 hose we had forgotten from outside spout.

Very bad customer service, and was not helpful with my situation at all. I asked could I speak with a supervisor they won't let me speak with the supervisor. Very bad experience. I have water everywhere and both of my bathroom also in My den. They wouldn't even assist me nor did they honor my warranty.

We had issues with our LG Over The Range Microwave. The Choice Home serviceman they sent was GREAT they did everything they could to fix the issue. But between them and Choice Home Warranty they were recommending replacing the microwave. This is where the issue started. The replacement reimbursement of $191 they offered was about 35-40% of the retail replacement cost of our unit.

Is been over a week since I made my call for service. I have not heard back from anyone. I am not happy I have a critical problem. My dishwasher and garbage disposal is not working. Because it is electrical what if my house burned down.

Overall good warranty. The service call however is less than expected. Called for a covered heating system on a Saturday early evening, repair company will not be here until Tuesday afternoon? This is January 1st, single digit temperatures. Fortunately, I have a small electric heater.

Called for a repair on the pool heater that stopped working. The process was easy and quick. Automated by phone. Since it was over the holidays I have not heard from a technician so I will follow up with this review.

The rep was informative and through. She answered my questions patiently and courteously. She promptly sent an email with contract intact. I believe this is going to be a rewarding experience if the remainder of service continues to be as positive and helpful as the initial contact.

My claim was denied due to no fault of my own even though they said that the part was out due to improper maintenance, which was an excuse not to pay the claim. I lived in the home for 1yr and cleaned all the ducts and vents. My heat went out and they claimed the part was due to dust and improper maintenance in my attic. We will see moving forward if it's really worth it to have a home warranty if I have to end up paying out of pocket every time I make a claim. I'm very saddened and disappointed.

The best pricing today and the opportunity to save going forwards. The chance to not be “stuck” if I chanced my mind or find I don’t wish to continue for 3.5 years. But the value was unparalleled and the service is top notch.

Erick was very good with looking over my a/c unit. He came from Progress Handyman Residential and I would use him again, he seemed to know what he was doing. Unit is working very well now. Your service once again came through for my problem.

My claim was handled pretty quick. I just wish that it was some way to talk to a live person and I wish that we could pick our own technician to cut back on wait time. With winter here you have to wait for parts or whatever is needed.

My furnace went out 12-31-21 and at 5pm I filed for a service on it. It's 5pm 1-1-22 and as yet no one has showed up. I tried texting Rick's Affordable Heating and Cooling and no answer, it's getting cold in here and I don't know if anyone will ever show up to repair it. I think Choice Home Warranty only contracts with the worst companies for service. Still no furnace.

I bought the Insurance, I don't like being pressured and sales people that won't take no for an answer, but I guess that's the way they are trained, I hope the Insurance is worth the money, I am on a short budget anyway, I told them that but they don't seem to care, just make the sale, but at least they were nice, I forget her name but she was a nice person.

I had a lighting fixture in my garage that was crackling when the switch was turned on. This I believed to have been a short in the wiring. Your service man arrived within the designated appointment time and assessed and addressed the issue. If it is not an intermittent problem, it appears to have been repaired.

Service was prompt and the response from CHW to approve my claim was prompt as well. I have had this Service for several years and have had no problems getting them to pay out on my claims. All the technicians have been very friendly and always call ahead of Appointment.

Initial response was good, still waiting for the company to respond to the technician assigned. I received an email from the company stating claim was approved for replacement and the last contact that I had with the technician did not have the same information.

I am still waiting for a review of our oven replacement costs. Amount offered was rejected and I have not heard any replies now in two weeks. We are also presently waiting for a refrigerator repair. Presently without a useable unit in the house. Not real happy in 2022!

The dishwasher would not work- it shut off within a minute and there wasn’t any water entering the unit. I called Choice and they immediately set up an appointment for someone to come out the next day. The fellow called during the day to let us know approximately when he would arrive. He came on time and immediately fixed the problem. I’m very satisfied with the entire experience with Choice.

The technician was a young chap, looked more like a college student - very knowledgeable and polite. Arrived on time, diagnosed and quickly found the problem and fixed it. I am super happy with the service, and would recommend Choice Home Warranty to anyone.

After speaking with Stephanie we were able to get an adequate settlement for our microwave replacement. I was ready to cancel my policy but Stephanie was so professional and patient. She is extremely competent and professional. She offered us a realistic settlement and we are happy with the outcome.

My water heater is broken and you failed to get it repaired. You found a way to "weasel" your way out. Your company is unethical and dishonest. When selling your warranty you assured me positive results, and twice you have failed to satisfy the customer; an oven being the first time.

R&R home solutions was great. They diagnosed and repaired the problem same day. Choice Home Warranty is a huge benefit to have. They are very responsive and the claims process is simple and easy to navigate. I never have had such an easy home repair handled.

Within one hour of reporting my problem I had a warranty number and a call from the John Hidgin plumbing and an appointment set. Great job. Technical showed up on time with part and completed the replacement of garbage disposal. No mess no fuss. Great job.

The technician was very friendly and courteous and did a great job. I would definitely recommend the company that he worked for. The job was done very quickly and professionally and I would give them an A+ rating. A very fantastic job. And a wonderful experience.

I had an early 2021 dryer claim. It had to be replaced. And, nobody, I mean NOBODY, called to discuss the replacement allowance. If they called, they never left a message. You have my money; I can’t see how I renew, let alone give positive feedback, with that kind of service and money theft.

I loved the experience we had. He explained everything we wanted to know. We got the coverage that we thought would be good for us and our home. We got a great deal. I sure hope we never have to use it but we have a piece of mind now. Thanks. Mark and Ginger