Choice Home Warranty Reviews

We called after being denied service, which we could not understand after being with you people a long time. We were given about 3 paragraphs of excuses which we, not too long ago had your service man here and did not mention any of these problems. We were given a customer service person to handle our claim. We called on the phone several times, plus sent E-mails to him, he never called back. I have all the records to show more than 8 times to contact him. We always liked your company, but it seems in the last year it was very hard to talk to someone about a question. When we got a sales person they said they would connect us to someone that could help us, but all that we got was disconnected. We were with you several years, but your service has gone done.

Did a GREAT JOB! He was on time, knew what he was talking about. He was very helpful. Did a very, very, very, very, good Job. did not take too long. Was well worth the price. Choice Home Warranty is a very helpful thing to have.

The technician was very knowledgeable and efficient. He diagnosed the problem very quickly and fixed it without having to come back or order parts. He even asked if there were any other plumbing problems that we had. He even tested the water pressure for our home to ensure that we were getting good enough pressure.

For a while now I have always been comfortable knowing that Gary ** operation for home repairs where the best. Recently there definitely have been changes again to the way the operation has been run. The promise that replacing the unit that fails and cannot be repaired has changed. The allowance of what an item cost to be replaced has changed and the time line for receiving such money has been extended. Disappointed to say the least and not what I've expected from your company.

Prompt, Talented, Personable, Accurate, Outstanding. He came in smiling and self-assured. Studied the problem, examined the issues, went to work. Accurately finished the job i very acceptable time, Said, "Thank you" on the way out. Thank YOU! No matter how many words it takes, I STILL like you and your services AND your choice of contractors to take care of us homeowners. You have saved me money and I am glad that I boutght a multiple-year package.

Wiring harness burned up causing fire in the unit. The smell and amount of damage to the dryer was more than the unit was worth. At first the repair man wanted to just replace the harness but after I sent a picture in your company agreed to give me about half of the replacement cost.

It took you 20 days to finally get an appointment and then you neglected to notify the technician in a timely manner so he could schedule on the day you had told me he would be here. The appointment had to be rescheduled for a later date. Then it took you an unreasonable amount of time for him to get approval to go ahead with the replacement. The technician was courteous and able to complete the job even though you were less than prompt with your ok to proceed.

Our AC was making a strange noise, Before the service tech arrived it stopped. However the tech had advised us to place an insulation over the copper feed line, which had deteriorated over time because the cooling liquid boils at 62 degs. and it was 90 degs outside which was making the system work harder. That insulation had been missing for some time, and our regular service guy never mentioned it.

The technician came on time and was honest in recommending a replacement of the washer rather than attempting to fix it. This was a cost effective suggestion and something that will last longer than fixing it. I will surely recommend CHW to my friends.

This experience was all I hoped it would be! From the moment I called when my washing machine went berserk it has all been perfect in every way. Fast to respond, quick to come out, took time to locate the problem and ordered the part...should be done in a few days. Will be telling everyone of this lifesaver called Choice Warranty!!!

Washer overflowed and NV Handyman, LLC was called to repair it. The Service repairman replaced door switch and another one P#. He was very efficient, knowledgeable and courteous. Only one complaint is that the svc call was for 3 days from our report to Choice Home Warranty.

Technicians replaced garbage disposal efficiently. I was pleased that they called to let me know they were running late and also called 15 minutes before they arrived. This communication is important to me. They were polite and offered to remove their shoes in the house.

Called for a/c repair. Could not be fixed. l So pleased when Choice said they would replace with a new air handler and since the condenser was so old they would replace that also at cost to us. It has been 3 weeks and we have not heard anything from Choice and we live in hot Fl. Please replace our a/c unit soon. Tell us when you are coming.

Pleased with the arrival time, knowledgeable guy, garage door opener repairable. Ordered a new one, waiting on arrival to reschedule! Just waiting to hear back from someone as to when next steps are planned. No one has updated me after 3 days.

Please find the gentlemen that took my claim! My name is Kim **. The gentlemen that took my claim was excellent and very professional!! I was going to cancel my account and he helped me!!! GOD BLESS HIM!! I thank him so so much!!!

I had many things go down at the same time along with the Garage Door Opener. I was happy to see the the Garage Door Opener was covered, though disappointed that the key pad I had did not work with the new opener, the Tech "Gilbert" stated that it was not covered so I needed to purchase another one. The Tech did program it to work with my opener. I thought that we programmed my car mirror but after Gilbert left, it did not work.

Nick’s service employee fixed the problem with the garbage disposal fast and completely. Worker followed Covid19 home visit guidelines. He also give education about the garbage disposal. That you for your professional service. Choice Home Warranty need to use another feedback platform bc you have people writing Fluff words.

My experience with Choice Home Warranty is awful. My plan started on July 23 my AC condenser went on August 1st. I didn't know I was covered. So I had an outside company remove my condenser due to the fact I was paying out of pocket for everything. Until I spoke with a sales person. They told me to put in a claim and they would honor the reimbursement. I put in a claim and they didn't honor anything and I was told they can't fix or replace the unit. The reason they gave is the unit had a pre-existing condition. Which makes no sense. I had asked what that means and they can't give me an answer. It was working in May. June and July. It just stopped working without any signs. It's a condenser. They don't give off any signs. They are going to break down. Unless the unit had no Freon.

All I can say is awesome!! Very professional. It would have cost a lot more if we did not have coverage. I’m please with the quick response from the technician and the warranty dispatch. Thank you for the fast response ....

The technician was very knowledgeable and honest. He started on his work immediately and let me know what was wrong, how to fix it and how to avoid it moving forward. He was very professional and did not rush through the work.

I called Choice to get a plumber under my warranty for a leak under kitchen sink. It took them 1 week to get one and one they got originally wasn’t coming for over a week while I had this water leak! They are so mixed up there and don’t cover so many of the issues a homeowner has. They collect your money and don’t cover the claim!

I requested service for a leaking toilet and I was set up with an appointment with a day or two. The technician was very professional and repaired my toilet within an hour or so. I would recommend Choice warranty to all my family and friends.

Had a link/clogged line and it has been handled extremely efficient and fast. Have had four or five previous claims and the service has been excellent. Would highly recommend Choice Home Warranty. Service and value excellent. Give them a call for all of your home needs.

It took over 2 weeks for a technician to come out because one could not be found because of Covid-19. Technician that finally came out was very nice. Job could not be completed because the dishwasher needs a new part. The tech will return when he has the needed part.

123. Done. Replaced quickly. Received status on my email giving me company name and phone number. Also time frames. This was very helpful. Knowing who is coming is good for safety. The repairman arrived on time and knew his business. Thank you very much.

Thanks for being there...Choice. James arrived as scheduled and was very professional and courteous. He offered additional tips to make things run more smoothly. He did a complete walk through to access the situation. I’m very pleased with the services rendered.

My AC Thermostat was not working. Its display was gone. I called the insurance and the person came the very next day to fix it. Excellent and very fast service. The person who came to fix the thermostat was friendly and helpful.

I had another excellent experience with Choice Home Warranty. The representative was courteous, helpful, and prompt in responding to my oven problem. A repairman was promptly dispatched the same day as I reported my oven issue. I highly recommend Choice Home Warranty!

Very friendly quick with the diagnosis, give us a fair amount to replace the washer.. First offer was a low amount they offered. But was willing to negotiate the price of the washer. Gave us a larger amount of money to replace a 19 year old washer.

Ac unit stopped cooling correctly. Was advised that part needed would be considered pre-existing reason which is false. Called customer service and rep was such a tool! He talked over me then hung up as he got upset when I wanted to cancel since they gave me zero coverage. I guess it’s a crapshoot if something is going to be covered or not. Guessing if the part is expensive then it’s not covered. What a joke!

Expert Heating and Air was very professional. They evaluated and found the issue to fix the problem. He responded to request coming sooner. My appointment was for Monday the 24th but he honored.my request to come same day. I really appreciated him for doing that. It would have been a hot weekend. Great job. I cant say thanks enough. I really do appreciate him.

Our AC went out. Choice sent out 2 technicians despite being 90+ degrees outside. Both acknowledged that the system was well maintained, clean filters, and regular service records - and that the failure was not due to negligence. But of course they deny the claim. It would be expensive to fix or replace...So despite receiving premiums for years (I’ve been a customer for over 10 years), some agent in New Jersey apparently knows AC better than the on-the-ground technicians they sent out.

Initially, I felt that the contractor was making too many excuses to do his job. I stated that I would not be happy if I had to pay the deductible for nothing. They went ahead and changed three electrical outlets, the GFCI and looked under the fan in the bathroom. I felt better. Many times when I used the fan it would trip my GFCI and some of the lights would turn off. Since the work, I have been able to use my fan more often. So far, so good. So the 4 stars are not for Choice but for the contractor.

Initial call was promptly answered. No long waits. A date was set within 3 days for service personnel to attempt to fix my air conditioning problem. If anyone has used American Home Shield, Choice is a much better company to deal with.

The technician came at the time promised. He called to let me know when he was on his way. He was very professional and courteous. When he finished he checked to see that everything worked correctly. He took all broken parts with him.

They had a 5 hour window from 4pm to 8 pm yesterday, Aug 22. They cancelled at about 7:45. This is unacceptable!! My time is valuable and this shouldn’t happen. This is my first bad experience with Choice. Everything else had been great.

Per your contract with me I was offered a fair settlement to be reimbursed for a replacement washing machine. I was able to visit several companies to find a replacement machine to match the one I had and then discuss what I had found. I was satisfied with the dollar amount we settled on and will purchase a new washer soon.

If I was told when I made the claim that it was not cover I would have never had a tech sent out. I don't think it was right to pay 60$ if you knew it was not covered. That is something you should tell the customer as a reminder.

So far, Choice Warranty has used great companies to service our appliances. This was a huge issue with the last warranty company we had. On The Spot Air was professional and courteous. As soon as we requested the claim, everything happened in a timely manner.

This was my first time making claim, and service from your company was good. Repair completed on central air. Contact with your company customer service was fast, and very well handled. Most of all it's nice when people are updated about what's being done to solve their problems.

The process was fairly smooth once a service provider was achieved. The first one assigned never showed up so it had to be reassigned. So what took a total of over two weeks probably would have been achieved in a week. The professionalism was great in my home. They were prompt and did not leave a trace of their visit....No mess or cleanup.

On Aug 14, 20 a tech from Grants was assigned to inspect my ac unit. The service address was **. He informed that the unit had to be cleaned so I agreed, to have him clean the unit Then I was informed that freon was low, so he add 3 pounds of freon,. He added a dye to see if there were any cracks. He had to leave and I had to leave to go home (Orland Park, IL). He said he would return to check on the status, I was informed that he had ordered a part to complete the service call and repair, I have kept in touch with your office so that I could send in my review on a completed service call and repair, I was told today that the complaint was denied, I was not given a reason, just told to send in an appeal.

I didn't receive replacement cost of the microwave after buying a model cheaper than their second offer. I assume by the lack of response this is all they will do. I hope in the future this doesn't happen again for any possible problems. Otherwise, I will seek another company that will replace any problem I have with the same quality of product without any out of pocket expense on my part other than a service fee that is required.

Disappointed to discover we had to pay an additional $375 on top of the service fee of $60 to have our water heater replaced. Our previous service provider required us to pay a service fee and all work associated with warranty repairs or replacement was covered.

Air conditioner wasn’t cooling. Called on Sunday. Tech was here on Tuesday and found and fixed the problem quickly. Tech was very nice, professional and knowledgeable. Was pleased with the service and the process. Would recommend. Overall I am satisfied. Thanks.

This transaction was a pleasant experience. Jesse was very painstaking and helpful with his advice and guidance. I'm sure this will be a worthwhile and trouble free service experience. This purchase of Choice Home Warranty policy was very efficient and will result in worry-free home maintenance.

Our washing machine would not spin or drain. We called Choice that day and had a scheduled appointment within 4 days. The repair representative came on the date arranged; was on time; and completed the repair within an hour. There was no mess. There were no hassles or problems. I would recommend this service provider.

Fast, courteous repair. He was very nice and helpful. Very informed about plumbing issues. I would gladly have him back again if I needed plumbing repairs. The repairman was very knowledgeable about sharpie needed and how to repair it. The man was

Sales rep was pushing me to buy a 3 year plan and was extremely rude and disrespectful. I wanted coverage for a duplex and a single family home and the price I was given was $1350 or $450 per unit. I got email only for one home at ** and not the duplex. This guy was horrible and disrespectful. I asked him to cancel my order and he refused and went ahead an charge my card but got info only on one property and not for the duplex. I need this to be fixed ASAP.

I have called about my microwave 6 times in less than 24 hrs and they keep telling me that my Case Manager PETA ** will call or email me back and neither has happened. So, in my opinion, they are not worry about me their customer. So when it comes time to renew the home warranty they sure will not be getting my business for sure.

Thank you for the assistance in setting up the coverage. Had you not assured me it would be drafted on last working day of the month I would not have proceeded. You made the transaction happen and should be commended.

The rep was very good and helpful. (The rep was Alan **.) He explained everything to me for 25 minutes and I decided on a program and gave him my credit card. After our call I thought about it and the coverage I already have at this time. I called back a few minutes later to cancel the policy for now and he said he would do so. I already have coverage on all my Major Appliances including a new Air Conditioning system. This means I would be double covered and I don't need this policy at this time. Please stop this policy and refund to my Credit Card now. Next year I will certainly consider this policy whenever the other coverage ends.

Got referred by a friend and opted for 5 years plan with one year free of service. Felt little surprised when agent provided a little higher quote than what my friend got, even after providing his policy number... As I asked him he quickly corrected himself and gave the exact matching quote. Hope it's not intentional, other than that the process to opt for coverage is simple.

The claim was handled quickly. The only problem was....the man who took the order spoke so rapidly....with a strong accent.... It was impossible to understand what he was saying and I had to keep asking him to slow down and repeat himself.

Representative Lewis was very cordial & knowledge. He offered me a great deal on a 3 year policy. However, I feel that two months is too steep & NOT enough time to come up with an additional $1,000. A six month plan would be more economical and feasible for me. Thanks!

Lancelot Service replaced leaky faucet. Was satisfied with the service. Plumber was courteous and cleaned up after. Would have preferred however that the first plumber who found the leak when he repaired the garbage disposal was able to follow up instead of your assigning new company because time and energy and communication was wanted between the 2 jobs.

Kept me informed about what he was finding and the proposed fix. Very good communicator. Worked quickly but seemed thorough. Came early which I appreciated. Explained the process of getting parts and authorizing repair. Advised me if I have problems cooling he might have to return to add more coolant.

Signing up for the service was easy, however when I put in my coverage address the program placed it in Grape Creek, TX. My house is in San Angelo, TX, same as my mailing address. Also the $85 service was not disclosed until after purchase.

The contractor that came to rekey my house was on time, nice, professional, and successfully completed the job. The claim was very easy and convenient to file online which I really value. The communication about my claim and appointment was clear and helpful.

There seemed to be a communication break between Choice & UnStoppable. As I got caught in the middle & trying to determine what I should do to get the work done while the workers waited in my driveway, the customer service rep ultimately hung up on me!

He was a very good technician while he had to replace my garbage disposal. Pleasant and came 3 days earlier than he was scheduled to be. I'm very thankful for Choice Home Warranty. I would greatly recommend choice home warranty.

Chris ** was very personable, but more importantly, very capable in diagnosing my air conditioning issue and had it running in just a few minutes. In addition, he gave a quick check of the entire system to make sure everything was in good order.

Very professional and very fast. The contractor called me before he came and was at my house in time. He explained to me what’s wrong and what parts need to be replaced. He went and took the part and replaced it, did the test to be sure that everything is working fine and explain to me how can we avoid this to happen in the future. He helped me to make the payment for the service provided. He sent me all the receipts on my e-mail. The service provided was excellent.

The technician was a very nice guy. He resolved both plumbing issues in a timely manner. He made sure that the blockage in my toilet was completely removed, although it took several attempts to do so. I highly recommend Choice Home Warranty.

Could not get any one to put a hot water tank in reasonable time. They expected us to be without water for 5 days. Also refused reimbursement for the money on the water tank. Submitted a reimbursement for services still have not heard anything back. Probably won't so I must call and cancel my service for next year.

Quality Construction Enterprises came out the same day our AC went out. They determined the unit had to be replace at that time. Ordered the new unit and installed it the day after it came it. The guys were super friendly and professional. Will definitely use them again in the future for any repair needs.

We called for service due to a cracked pool filter housing. The technician came the next day and was great. Very friendly and courteous. However, I am upset that my claim was not covered considering how much we paid for the insurance. Very disappointing.

They seemed to be very knowledgeable and were able to determine the problem quickly and repair the problem without having to come back for a second time. The technician was very kind and although the claim was not covered by my home warranty they were able to do the repair at a reasonable cost.

I cancelled a claim issued on 8/7 on 8/11. I was told service call for that claim was canceled. I filed a new claim on 8/12, and did not hear from anyone until I got a call from a contractor to do a service call on 8/12. So service call was done on 8/12 and I paid my $65.00 and then did not hear from anyone until 8/20, when I received another call from another contractor to do a service call.

The technician was very professional and kind. My claim being denied because it wasn't wear and tear is ridiculous. I use a microwave all day 7 days a week even more due to being home in this pandemic. I pay every month with literally 3 claims ever made since purchasing and I have sent many referrals. Of the 3 claims I have ever placed only one has had approval...yet you have my money for over the last few years. Time to move on.

The process was very smooth. The only issue I had was understanding the Choice Warranty customer service person. Their name was not clear and very hard to understand. Other than that it was a piece of cake. The technician did a great job explaining the issue and solving it quickly.

Very happy with prompt service and repair. Received appointment within 4 to 5 hours. Was able to contact the contractor to a set time and they were very accommodating. Took about 5 minutes for repairman to get authorization and maybe 30 minutes for the repair.

My A/C unit was able to get fixed. The customer service from the technicians was great and the claim process was efficient as well as seamless. So far I’ve been pleased with the service including the professionalism and communication process. From the initial claim process to the installation there was enough follow up for me to understand the next steps.

The company and technician were fine but came about 30 miles and I wondered if none closer that work with Choice. Also when I purchased my contract with Choice I was told everything would be repaired or replaced but Choice is only paying $500 of a $1,500 invoice. Reading the small print I see this exclusion but with wording not familiar to me.

Excellent service!!! Had a leak. Called in claim at 10 am. Had plumber out and was repaired before 4:00 the same day!!!! The plumber was courteous and left the property in clean condition. I was impressed with the excellent service from Choice and the plumber they sent!!

Fast, friendly, affordable from beginning to end. Our air conditioner stopped. Summer in Florida is not the time to lose air! I called around 8 p.m., no wait time, received my claim number and a tech was at the house the next morning. The air was back on in an hour! I'm very satisfied.

He work on stoppage great. But the ac guy sent said one thing to y'all and told me all I needed was 2 pounds of freon. Now y'all want fix my ac. But the plumber was great. Could you please fix my ac compressor. I don't know why the condenser never cover. Thank you.

I wasn't home with the tech arrived but my husband was. He said the tech was great! Said he was pleasant and was in and out in about 10 minutes and had replaced the old garbage disposal with a new one. Unfortunately I didn't get to meet him, but based on what my husband said I would give him a 10.

I dealt with Shawanda **. She was very pleasant and knowledgeable. She explained things and answered my questions. And if I said "No" she did not push or try to change my mind. I really appreciate working with someone who is not a hard sell.

I was quite pleased with the technician. He was polite and very knowledgeable. He even set up an appointment date and time for installation of the replacement part. Except the date came and went. I called. The part is back ordered. Sadly, no one called to tell me or to cancel the appointment. My "Experience" rating is low because of Choice Warranty.

I called after watching the George ** add to get a quote. The representative was friendly, knowledgeable and spent extra times discussing various options and answering my questions and concerns. I especially liked that she provided me with her contact information and stated that if we had any claims/concerns I can contact her personally. In the end I feel we were able to purchase the best product at the best price.

The first time I used Choice Home Warranty I was disappointed in the response, but after following up with them, they made things right and did what they were hired to do with ease and no hassle for me. The first claim I had was for a dryer that was not heating. The Choice technician came to my house promptly and found out that it was an electrical problem with the outlet the dryer was plugged in to. I then had to go back to Choice and file another claim. So far things have been smooth and professional. I am satisfied after a rocky start.

I put a request in for a service appointment on 8/17. I am still waiting for an appointment and when I call to check on it, I don't get any specific answers. I've always gotten a response with a service appointment within a couple of hours. I know I can get my own service tech, but do not have a good contact - which is one of the reasons I use this service.

Washer stopped working on Sunday Aug.16th. I called Choice on Monday 17th, the appointment was set for Wed 19th and the job was done. Washer stopped working in the middle of a load of washing. I tried everything I could think of with no results. Called Choice, made a claim, Choice sent out a tech from Blaze Repair shop. The tech checked the washer out and told me it needed a new pump. He left and came back with new pump. He put the new pump in, ran the washer, it worked fine, we have now used it for several loads and it works fine at this point. Also the tech arrived at 11am, on time of the appointment.

A tech was not available through Choice Home Warranty. I had a local tech come in and asses my needs. I submitted his estimate and Choice almost immediately approved the service and I will have my appliances working again in short order. I am very pleased with the service I have received and will recommend Choice Home Warranty to all.

Never had problems with Choice Home, they fix my appliance when it's broken, I placed my claim the other day and plumber came the following day, today they replaced my garbage disposal it has a leak. Happy customer! Been with them for 5 years now!

Great job, when first I called the customer service, it took long time to answer me, then he kept arguing when it happend and how long, too much questions, because I'm far away from home, was not easy to answer, there is a company responsible to rent my home, yet everything went smoothly after that.

The guy on the phone was very quick. I really hope that my service is better than the phone call because it seemed like he just needed to meet quota & rush me off the phone. This will be my 3rd home warranty company & if y'all don't live up to what you say I can promise you I won't use you any further. So here's to hoping a made a good CHOICE!!!

We received the warranty with the purchase of our townhouse. We used it to have our locks rekeyed. After the long wait to speak with someone, the process went very smoothly, and the locksmith was very efficient and respectful. So we were extremely satisfied with everything except the phone experience with Choice.

Allen was nice & easy to talk with!!! This will help us with any appliance repairs & replacements we may have!!! We look forward to working with you!!! Thanks for your help Allen!!! GOD bless!! BE safe,, be careful,, be blessed.

The plumber was very friendly and very professional. He was on time for the appointment, and also came before the day of the appointment. I am very satisfied with the work that the plumber did. I recommend the plumber for the good job he did.

I submitted a claim and then a confirmation was emailed within minutes! I have always received excellent service. Technicians were professional, knowledgeable, reliable, personable, and also gave suggestions for next steps to ensure that the covered items would continue to work. I am looking forward to and believing that I will receive the same level of service during my next appointment.

This company is a total ripoff. They deny claims on the most common wear item for AC units saying not wear and tear. Currently I have a complaint with my state AG, and looking into class action suit. They’ve already been denied in California and have a suit against them in Arizona. Thousands of complaints by BBB. Only get them if you like throwing your money away.

I would just like to say that this time my experience was pretty good. That is both Choice Home Warranty CSR that took my call was very helpful and understanding and the provider Mr. Freeze technician was able to fix the AC rather same day.

Excellent customer experience. Hope you can ask for Rob ** as he listens and gives an excellent presentation of the features/benefits of his company's product. Very personable and makes you feel important. Give him an opportunity. You won't be sorry you did.

Let's look at overall performance;

My first claim under my contract. I was very pleased with the technician sent by One World Plumbing. He called prior to arriving, was very respectful, came with the part, and had the job done within a short space of time. I'd not hesitate to recommend him for a job well done!

The plumber was very professional and efficient. He was informative and that made me feel good about his ability to perform the necessary work. I was contacted on the arrival time and that time was kept when the plumber arrived.

Very courteous, knowledgeable, kind and professional. He was patient as he explained and answered every question I had. Knows what he is doing and stayed to ensure AC was working before leaving my house and gave his card. He is the only person I want to work on ANY of my appliances EVER!!!!

WILL ELECTRIC WAS SO PLEASANT AND KNOWLEDGEABLE. CAME IN GOT THE JOB DONE AND DID NOT TRY TO GET ANY EXTRA MONEY.. A person can always trust technicians that has the customer in mind and not try to line their own technician pocket. We as customers want to be able to trust the worker's word when they come out to repair something and not feel as if a vulture is coming in the door, Will Electric is an excellent company. Thanks for sending him.

The rep Brett that contacted me was very helpful in answering all my questions about the coverage that you provide. He was very friendly and took the time to assist me. He is without a doubt a definite asset to your company.

I called Choice for the first time for our refrigerator which some parts went out. Upon calling Choice, the representative seemed like he was preoccupied with something else. I told him I needed to submit a claim on our refrigerator and I also told him that I may ask the technician for advice on our dishwasher which is missing a lid to the soap dish. The representative filed a claim first for the dishwasher then told me that I can't claim the dishwasher. After some discussion we filed the claim for the refrigerator. The representative was not rude but he seemed quite disinterested in helping.

We experienced a problem with the digital control panel on our oven. We received very prompt attention and the service provider was very competent and professional. We are very pleased with the good service we received and will recommend this to our friends and family.

1st off I had to keep calling to get the vendor & Choice Home to do their job. Everyone drop the ball. No one did anything until I called to check with them, on top of that they charge me almost the whole cost of the bill & then when I asked why I received no explanation.

A/C was not blowing cold air. The outside portion of the unit not running. Called in a claim on Sunday and was handled quickly. By evening Choice called to say they had a tech. The tech would call the next day for an appointment. The tech called and would be there the same day. So pleased at quick service as we have an elderly person with extreme COPD, which is affected by extreme heat or cold.

I have had Choice for a number of years. Each time I have made a claim it has been a hassle becasue I have to arugue with them. When my washing machine went out they offered me very little to replace it. After 3 phone calls they at least went up to the lowest price machine I could find at Lowe's. Now my slide in electric drowndraft stove has went out. It will cost me 3000 to replace it because of the downdraft. They offered me 339, then went up to 575. They now say they will give me 800 but that is not even a third of what I have to pay and for an electice slide in range at Lowe's. The least is 1200.. The lowest with a down draft is 3200 there. I don't think this is a fair amount but I am very tired of fighting them. I will most likely be cancelling or at least not renewing with them.

The technician was friendly, knowledgeable, and was able to answer every question. Our time window for arrival ran late but the technician was very nice about it and informed me earlier in the day so I could plan accordingly. He had the part we needed available in his truck, and problem was fixed before he left our house! Quick, easy, and efficient! Thank you!

I filed a claim on 7/27/20 and a technician was not found until 8/17/20. I have been in contact with CHW several times by email and phone regarding their inability to find service providers in rural areas (this has been ongoing since 2017 so has nothing to do with COVID 19). I usually get scripted responses telling me they are diligently working on it. What they offered was for me to find a service provider and be reimbursed. When I tried this I was told by various service providers they wouldn’t work with a home warranty company because they Usually deny the claim or it take weeks to be paid. This was true when I found someone to repair my dishwasher. My claim was denied because door gaskets are excluded. I don’t have a problem with that because I read my policy and the exclusions prior to the service call. However the service call was $80 for the diagnosis and I am only supposed to pay $45. I was told I would be reimbursed $0.

Our A/C was not working. Weather was 95 degrees with 80% humidity. Notified Choice on 8/18 at about 9:00PM. Was notified Bosh Bros. Air would be assigned our call but couldn't came till 8/23. Choice suggested we call Bosh A/C to see about getting them out earlier. Called Bosch on next morning and they said they would try to squeeze us in. Bosch called that afternoon to say they would come at 3:00. Arrived on time and proceeded to analyze and fix the problem quickly. Got A/C working and all is well. Thanks Choice and Bosch Bros.

Slava arrived on time and quickly analyzed the problem with our AC unit and made the proper repair. The unit has functioned very well since. He was very knowledgeable and made other recommendations to keep our unit properly. We would definitely recommend him to our neighbors and friends. Overall, excellent and proper service.

The tech was able to pull the water line up through the hole in the floor (which I hadn’t been able to do) and then cut out the part that was leaking and spliced things back together. He also showed me how to change the water filter in the system. Fast and easy. The service fee was a little high, I thought.

Have already contacted Choice regarding the unscrupulous tech that swindled us. We called someone after he left and he had it fixed in under 5 minutes. We have 2 units, one large and one small. He didn’t know which furnace to look at and took pictures for you of the wrong one. $527.50 unnecessary charges!

Is called to cost compare and spoke to Adam. If you listen to the call he was pushy and kept asking for the email. I almost hung up and called back to get someone else. If I can give Amy advice since being in sales my whole life is to train employees to not sound like they are reading off a piece of paper and to not be so pushy. I have 30 days to still decide based on this call to cancel.

Would of given 5 stars but had to wait until Monday for a service repairman to come and it would of been Tuesday but I called back several times to ask for someone to please come sooner since it we live in Florida.

Technician was very courteous and called 30 minutes prior to arriving. He explained what needed to be fixed and worked on it promptly and professionally. He wore a mask and maintained social distancing. Very happy with the service he provided.

We purchased a warranty from Choice Home Warranty when we purchased our Cypress home last year. We've now had two claims either denied, or not covered in full, contrary to what they advertise that they cover. They then point to the contract where they have several limitations outlined in fine print, and this is what they fall back on to decline the claim. They claim that they will either cover repairs, or if more cost effective, replacement of an appliance with another model with similar functions and features. But then they low-ball you if they determine the cost of repair is too high. The first incident was when the upstairs air conditioning went out near the beginning of the COVID-19 pandemic (denied). The most recent incident is our washing machine. We filed a claim and CHW sent a technician to inspect it. He stated that the work would likely cost more than a replacement.

Placed a work order. Response was quick. Scheduled service for 4 days later. Provided information about technician. But I didn’t need the service. I canceled the claim the same day the service was scheduled. Overall the customer service was excellent. The service call charge they told me When I joined was $45.00 per claim. But the amount That they told me to pay to the tech was $65.00. That was not good. I did not avail the service. So I did not have to pay....

Electrician was able to fix the problem without any difficulty. He was able to diagnose the problem easily even though most others would give up and leave. You will not be disappointed in getting this technician. Will rely on Choice Warranty for future repairs. Thank you!

The technician contacted us on the date he was scheduled to fix the plumbing issue to advise of his time to arrive. He was on time, friendly and professional while at our house. He had to order a part and explained what was wrong and needed fixing.

Reported Aug 17, 2020. Bay Town Heat and Air was assigned as our service technicians. They arrived on Wednesday and repaired the A/C in less than 30 minutes. They contacted me on several occasions to let me know the status of the technicians. Great company and service, very professional and courteous technicians!

Repair central air conditioner....very professional.. On time cold air is coming out....wonderful.. He was pleasant, answered all of my questions.. Wore mask...put booties on....checked everything out.. I watched him no problem... He the best recommendation...for everyone, friends, family, neighbors, churches, schools, businesses. Like I say very professional and curiosity great.

CHW repaired my appliance in a few days. It works perfectly now. The technicians wore their mask. They were friendly, polite, and they got the job done. I would refer my friends and family to use CHW. I enjoyed their service that they have given me and my family.

Technician arrived at scheduled time, went to kitchen, did repair, left no mess, explained what he had done, politely asked for service fee, gave me a copy of work order and left. While in my home he wore mask and shoe coverings.

Excellent service! I had my plumbing fixed and my ice maker in the fridge fixed all in one day. Very quick response from Choice Home Warranty and the technicians they called out. Thank you for the quick turnaround.

Making a claim online is fast and easy, however, I do wish there were a few more options available when listing my issue. I completed my claim online and in the morning. I had a service tech at my home the same afternoon. Perfect!

The technician was very professional and knowledgeable. He had the problem solve in minutes. He had the part on his truck and we did not have to wait for one to be ordered. I would highly recommend using this company again.

Fantastic, a/c wasn't working, Mike (tech) came and checked everything and found out my thermostat was bad. Mike did a great job and was very nice. Am very happy, only cost me the sixty dollar call. Thanks to you and Metro Heating and Cleaning.

Thanks for saving me hundreds of dollars on this repair. The company sent was very professional and helpful. Everything was repaired in a timely fashion. Thanks again. The service was amazing. And everything was covered. I will be recommending you guys to family and friends.

Great customer service, great deal!! Not sure why everyone doesn't use your service. Not sure why we let our service lapse??!! We bought our first home last year and 2 months after we let our policy expire our AC bit the dust! What an expensive, inconvenient lesson, but one we will never make again. Live and learn!

Completely satisfied with Choice Home Warranty professionalism, promptness, and sincerity in getting my claim processed. The services rendered by the company were also satisfactory. I would refer CHW to family and friends. I have had to submit several claims and had 2 very bad experiences; my very first claim made and then another 1. However, CHW is great in providing services and timeliness.

Prompt assistance for our order without any delays. Young Professional came out and looked at the problem. Had to order a part and came back the next day and worked on the problem with our dryer and fixed it. We paid the 75.00 service call and did not have to pay anymore for parts and labor.

No one vendor with CHW responded to job so they allowed me to choose a tech for my HAU. The process took a moment but the unit was fixed in a day. Reported failure online 1am. Fixed 3pm same day. Thank you.

When the technicians come to my home they are always courteous, and efficient with as they do their work. They are always come to my home on time, and they are never late. I would highly recommend Choice warranty to any friend.

I signed up to Choice home warranty one year this October. Since then I have had to file 4 claims. 1 for a 3 year old hot water heater, which was denied for payment. The 2nd for a leaking well tank which was also denied. The 3rd was for a air conditioning unit, which was paid out at $175 towards labor costs and the final so far was for a dishwasher that is not working. I placed the claim on the dishwasher on July 6th and it is now August 19th and still it is not repaired. The first technician that was sent out cancelled on us twice. He then diagnosed the issue over the phone and came to replace the part. However, his diagnosis was wrong and he needed to order another part. He left to order the part and left water behind are dishwasher on the floor that leaked through the floor boards and into our downstairs bathroom.

Service person arrived on time. Did not wear any PPE and I had my grandbaby with me. He also did not have the necessary part for the repair and will have to return another day to complete the repair. Very inconvenient since there is never an exact time given for an appointment, just a window.

I was online checking out a new warranty because I was very dissatisfied with my current one, to my surprise, I received a call from a gentleman named Shawn from the site I was on at that very moment. He was very very kind and had a great price for me! Thank you Shawn for your kindness and your polite enthusiasm!

Very happy with Choice and Brick Street Construction. Arrived on time, great communication and very professional. Diagnosed the issues and repaired all issues. Showed pictures and explained all issues prior to fixing. Took necessary precautions for homeowners concerned on cleanliness. Would recommend both to family and friends.

The technician arrived on time and now I have cool air. The AC was fixed in a short period of time. Choice Home Warranty is an excellent value. I have recommended Choice to many of my friends. I feel having a home warranty give me peace of mind.

I'm a recent convert from First American Warranty. This was the most amazing service I've ever had. I've now moved all 3 properties over to Choice and will never go back to 1st American. Service was even quicker then CHW promised.

He is very responsible and respectful and I would highly recommend Mr. **. But as Choice Warranty, has not fulfilled their obligation to me. I have paid Mr. ** the fees to replace the unit because my Tenant has breathing problems and they have been without air-conditioning since Saturday.

AC not running right. Repairman was on time, courteous, professional and worked very late in the evening under harsh conditions to complete the repair. He checked to make sure we were satisfied with his work before he left.

I have been without a refrigerator for 11 days now. Choice has not made sufficient effort to get a technician out here. I called for help two times and have received none. A manager was supposed to call me back and has not.

Makes a hum but does not come on. Water does not go in and machine does not spin. Checked fuse and fuse good. Checked water faucet and it was OFF. Am in process of canceling order. Please forgive me for any time or trouble I have caused!

The customer service speaking with the reps were great. I had a schedule appointment from 11-3 today. The technician called me at 7:30 stating that he can come out between 9-11. I asked the tech will he call me before coming out so that I can make sure my husband was up because he is working night shift. The tech did not call me until he was at the home. I asked if he can wait for about 10 min and my husband would be home. He stated that he would wait. When my husband arrived he stated he saw the tech passing him. He called and he would not answer the phone. I text the tech to see if he was coming back out today because he text my husband that he will be out later today. He texted me and stated that he will be out on Monday. I cancelled the order and asked could another company come out instead.

Service request was quickly honored by Choice. Tech assigned replied promptly, was punctual and he described the problem and proposed resolution clearly. This is fast becoming more of a labor instead of me wanting to do something nice and keeping that simple...

I want to commend Greg ** for providing Superior assistances with my decision to purchase a 3 year Plan for a Home warranty by Choice. He was professional, informative, took time to find me the best discounts he could obtain for me. Will recommend Greg ** and Choice to friends.

So far technician friendly and knowledgeable, waiting on parts to be installed. Likable and would recommend Rich from Kapow to anyone. Waiting almost 2 weeks because of Covid 19 was okay. I have been a client for over a year and would recommend your service to everyone I speak to.

We bought a warranty for our house to have an easy, no-hassle solution for repairs. And so it was for the first two repairs! We had a refrigerator repair that was done expertly and a couple of parts replaced on a dryer. We figure this saved us the cost of the whole warranty, which was nice, so we extended the warranty for a few years.

My experience was great the person I spoke with was tolerant of my decisions was not pushy explained everything in detail and would reexplain if needed. I believe I got a great plan and will enjoy it for a long time. I felt as if he was interested in me and my needs.

AC stopped cooling the house. Technician was very knowledgeable and provided best service. The appointment was made immediately and choice helped through the process. Choice made the process and experience seamless for us. Great customer service overall. I would recommend Choice for home warranty.

This is the second time this technician have helped us with a plumbing problem. Johnson's Plumbing does a great job and they were extremely pleasant to be around. We would like to have Johnsons Plumbing for all of our future plumbing maintenance.

The technician resolved the issue and he was courteous and on time. He-explained the issue that is happening and replaced the faulty part. It started working better after he completed the job. After the job he followed the COVID 19 protocol of wearing the mask when he was working. We value this very much in our family as the days are very hard and if we fall sick there is no one to take care of us. That would be disastrous to our family.

He was very friendly and knew what he's was doing. I was Very happy with the experience I had. I would recommend this service to anyone. I liked the fast response. Choice did a great job having this kind service. If you do this in all features you're doing a great job. Thanks again.

When Integrity Home Sol. Came out he was very nice but he told us it was one problem and then come to find out it was the fan motor. He said it would take 4 days to get because the air was 14 years old then he went upstairs, took a picture of what I thought was our coils and said it was full of mold and we should have it cleaned and it would cost $2700. And told us if we didn’t that they would show the picture to Choice and every time something went wrong with our air we would have to pay because we never got it cleaned for the $2700. Then he proceeded to say we should have it replaced and it would cost $8100.

On a Wed the box started to warm up. By evening the freezer was 40 and the box 55. I applied for a service call Wed evening and got a referral that evening. I removed all of the food and frozen items. The next day the box was up to 70 but the melted ice seemed to be freezing again. The next day the box temp was back to 38 and the freezer was making ice. The service man came on Sat. although the appointment was to be the next Tues. He came early when I told him my age. He was very concerned about me and checked everything out and could not find a problem. He said it could be a control problem and said he would call me every day until after the scheduled appointment to see if it repeated before he would file a report with Choice. It is still working.

I was against a budget that my sales person was able to assist with and understood my circumstances however knowing this, he still continue to try and sell me an upgrade to my policy. You should teach your sales people that when someone says, "No thank you," they typically mean no thank you.

Technician arrived on time. Very friendly. Wore his face mask the entire time. Answered all our questions and completed the job very quickly explaining what the problem was and also showing us. Thanks. Highly recommend to anyone with plumbing problems.

My ac fan stopped blowing Monday evening and I contacted Choice Warranty and the submitted my claim immediately and advised me it would take 4 to 24 hrs for a contractor to contact me. By 6:36 AM I received a text advising me that On The Spot set an appointment for Wednesday between 7 and 11 AM. I live in Vegas and temps were going up to 114!!! I called On The Spot Air right away and I spoke to John and Megan to expedite my appointment and was able to get an emergency slot on Tuesday at 7 instead of the next day. They were very professional and helpful.

Downstairs AC was not cooling. Tech arrived in the appointment window and fixed the problem in 10 min. He was knowledgeable and very competent. This was a positive experience except for the fact that you are asking me to write at least 40 words.

Getting the run around with technical, waited for him to do the service for 2 days and then when I'm told a time and the technician is on "his way"...he never shows up for almost 2 hours! Ridiculous, will not use them again.

Filed a claim due to ac not working. It took 4 days for a contractor to be dispatched. The contractor said the issue was due to the age of the unit and the compressor had gone bad. Choice denied the claim saying due to the issue not being related to normal wear and tear but there was a line obstruction. I appealed the claim and called but was told someone would call me back in 24 hours after the appeal was reviewed. This is day 3 and I have not received a call from them.

James ** was quick to make contact with a promotional offer which he then made attractive enough for me to decide very quickly that I should proceed with Choice Home Warranty rather than any other company. I have recently renovated a new home and most appliances are new.

The Air conditioning unit was fixed the next day pretty quickly. No issues and it went smoothly. The tech that came out to do the repair was very knowledgeable and kind. I am grateful to have a home warranty after purchasing this older home in Phoenix.

I appreciate the tech Anthony who came to my house. He was friendly and professional, nice and if I had to do it all over again I would definitely choice the tech Anthony and refer him to my family and friends.

Technician came on time and fixed it. Explained the problem and its resolution. Great work. I recommend this technician and Choice Warranty others. CHW kept me up to date with the status and remind me about the appointment. Awesome work.

Michele did a great job answering our questions and we are very happy with our new policy. It will give us peace of mind knowing that we have coverage if needed. I hope we never need the coverage but I'm glad that we have it. Our house is only a year old.

The sink was unstopped and is working fine. I just did not like that I was not called when it was done. I was not able to be there but my son was and my son said that the tech said that he was gonna call but he did not.

I put in an order for electrical issues in my home, two switches, an outlet, a bathroom outlet and two electrical outlets on the outside of the house that are supplied by inside wiring and inside electrical box. I was told that the outside outlets were not covered even though the electrical wiring and box was inside. So I had to hire an electrician to repair those. It took about 7 weeks to have an electrician to come to do the repairs. He did a very good job.

The technician was very good, had good of knowledge about the AC unit, and was very professional. He figured out the problem quickly and solved the issue. He also recommended, steps to keep the AC unit up to date. I am very satisfied with his work.

The gentleman came out, checked both dryer and circuit breaker and determined that it was a bad circuit breaker. He changed out the breaker and my dryer started working. He was friendly but very professional. If I ever have electrical problems again, this is the company I will request.

My shower would not turn off, I called and told of my problem, I then asked if I could get Mr. Smith's Home Repair because they previously done service for me, through you, I was told "very politely" that they would put in the request, but if I contacted them, to give them the claim number I did, told them about the water running and was told that they would get it out to a service repair person, in about 30 minutes someone called to see if I would be home, because he was in the area, within 30-45 minutes it was complete.

Door has to be pushed hard to close completely, I thought the seal around the door needed replacing but it ended up needing a new hinge. That was good news but I was not sure if it would be covered. The claim must have been submitted as soon as the technician left; I received confirmation later that evening that the claim was approved and a date for the repair to be completed.

Unless initiated by the customer, emails are the only form of communication and it lacks details. Even when calling the service reps can't provide any additional information. Any attempts to cancel a claim or contract is met with excessively long hold times. This company will ALWAYS choose the cheapest patch-work option rather than a long lasting solution; unless you call them out on it. I considered myself lucky when I made the 3yr contract purchase with CHW; but after my most recent and unfortunately ongoing issue with my FIRST & ONLY claim, I regret ever doing business with them.

I requested 2 problems. The leaking water in my kitchen sink and refrigerator problem. Plumber came and checked, got $65 from me, never came back to install or fix the problem. The other guy scheduled to come out and take a look at my fridge. Never showed up on the scheduled appointment time. Problem never got fixed. I'm unhappy because Choice Home Warranty services never even called once to asked if the problems had been fixed or not.

We lost refrigeration in a new LG refrigerator. We were very pleased with the tech team that replaced the compressor and had the machine working again. Great job and very responsive service. Very happy we had coverage on this appliance. Even though our refrigerator was only a few years old, if we did not have our coverage this would have been a very expensive loss.

Technician was very informative and polite. He seemed to know exactly what he was doing and spent a lot of time to correct the problem. Choice Home Warranty sent him to my home only a few days after I called. Prompt service.

The water heater was approved for replacement since 8/13/20 and the assigned technician is not showing up. He gives appointment and never shows up or call. The water is still leaking and my basement is flooded. The technician is JS Plumbing and Drain **. Please no one should use this Guy. He is deceitful and rude.

Follow up is very slow, did not solve the problem. There suppose a case manager assigned to me in 24 hours, but have not hear from them. Told them I had my parents who are 90 years old live in the house. It is very bad service.

Put a claim in for my oven. With past claims, services was fast and easy. Technicians was great, helpful, neat ???? and safe. Would recommend to friends and family. Very glad and satisfied that I purchased this warranty last year, and would renew when the time comes.

Technician was sent to repair freezer which was not working. Tech was very good! Repaired freezer satisfactorily but I was later advised payment was refused as unit was not covered due to age. I had to pay tech out of pocket.

Did not receive any confirmation of my order by email that I was told I would get and when I got a return call to sell something else to me. Once again I was told I would get an email and have not received it. If this shows the kind of service I can expect I will cancel. I was really looking forward to your service.

Our claim was handled promptly and the HVAC tech contacted us within a few hours. The tech, Eric from Air Tec, was friendly, knowledgeable and efficient. The motor had to be ordered and is not yet installed but we feel comfortable that our claim will handled in an efficient manner.

Mr. ** Called to come a little earlier on a Sunday. Temperatures were 106-108! He identified the issue, fixed it and saw the coils needed to be cleaned and for an additional charge, cleaned both units. It was so hot that it took 6 hours to cool down and is still cooling 2 days later.

Technician solved problem immediately and he was very intelligent, professional and friendly. He was very punctual, respectful and assured me the confidence and displayed the excellent quality of his repair skills. I was very impressed by the technician and will give high recommendations.

Great response. Great technician. Called on Sunday. Had cold air by Monday afternoon. Have never had such a quick response and resolution. Technician very nice and knowledgeable. Also lives in my rural area.

Everything was fine with my claim.. but I had concern with the agent that took my claim. He was obviously very ill or something was terribly wrong. He was coughing and gagging so much I could barely make out what he was saying. At one point I asked to speak to someone else and he just kept wheezing, gagging and coughing. It was quite disconcerting and worrisome. Please check on him.

He was a very friendly, knowledgeable and respectful young man. I requested a mask upon entry and he complied without any issues. Got right to work and identified the issue fairly quickly and was able to get the A/C up and running. He showed us what to look for if the fuse flips again in the future.

I submitted a claim and it got denied. They are trying to say it was an electrical surge when that is not true. We have had no storms, no outages. Everything on my house works fine. The person handling my claim kept asking the technician if he thought it was an electrical surge and he said, "No. A number of things could have caused it to go out." I should not have to go through all this. I submitted an appeal. He sent me an email to call him. I have called him at 2 different times today and sent an email. And no response. The owner of the company has also called to talk to him and no response. His name is Rafael **. His extension is **. I need help in resolving this problem.

I have been a 4 policyholder with CHW for over 10 years. My AC unit has been having issues and CHW has had to send a company out 2x to try to fix my issue. The unit needs to be replaced but CHW refuses to replace it even tho the company stated it needs to be replaced. It just seems that CHW is picking what they want to replace and customer service isn't any help. At this time I really need to rethink if it's in my family best interest to continue my 4 policies or look at another company that will value me as a long time customer.

Updated on 10/15/2020: Unfortunately, problem is still unresolved. mechanic was professional and respectful, but this problem requires a Trane expert in wiring. System still will not go below 76 but return to 77 despite of setting. Very happy with warranty coverage nevertheless. Service is prompt.