Choice Home Warranty Reviews

I would definitely recommend a friend. Technician was excellent! Very knowledgeable and efficient at what he does. I would definitely request for this company to take care of all my needs concerning plumbing and hvac. He arrived when he said he would and was very polite and courteous.

The technician was pleasant and follow the CDC guideline for safety. The technician got an excellent rating from me. After listening to the offer given to the repair/replacement of my washer was unacceptable. If you are not able to keep the promise made when I purchased the warranty please return the money I use to purchase the warranty.

I was very pleased with the young man that came and serviced my refrigerator. He took me through the steps as to what he was going to do. He had to order a part but he was still able to get it working until the part comes in. I would not have a problem recommending a friend. Thank you.

Coverage stipulations aren't always worth the price, and the delay and demand for a 2nd opinion during the middle of summer with technicians no call no showing clients is making this worse. Overall experience hasn't been great, but the Tech that finally came to the house was a wonderful technician.

Tomorrow will be the 3rd day and we have yet to be contacted by our case manager, even though we have tried to repeatedly called! It is very hot in the house and that doesn't help with our attitude. So far, we are very dissatisfied with Choice Home warranty and at this point would not recommend it to anyone. Launa

The technician was very personable and seemed very knowledgeable. He found the problem right away and the response from CHW was prompt approving the repair. Due to a part needing to be ordered the AC unit in question could not be repaired at once. To this point, I have been very satisfied.

This has been a horrible experience. We have been without AC 4 days in temperatures over 100. The repair company came out and diagnosed the problem, Choice was not willing to pay the full amount of the repair. I had to call numerous times and was not told the truth. Choice said it didn’t have diagnosis, the repair company said they called it in. My renter finally called a repair company and is having it fixed and sending me the receipt. I got an e-mail that it has been reassigned, but my renter can’t wait several more days. I am not happy about this service at all and sure hope I will be reimbursed.

My dishwasher is in need of a new motor and Choice Warranty is on it. My technician called me and he has order the parts. We're hoping it to be fixed soon, but for sure Choice Warranty wasted no time having a technician to come to our home.

A Royal Flush, Inc. arrived one day after our claim was placed with Choice Home Warranty. Lionel and Chad, the two technicians, arrived at the time agreed upon. They were friendly and efficient and replaced the old leaking water heater without leaving any mess behind. I would highly recommend these gentlemen.

Had a leaking disposal. Called and in 1 day had an appointment set up. Awesome job. Great coverage. Would definitely recommend Choice Home Warranty. Had a refrigerator ice machine and water maker problem. No problem. Had a dryer and washer fixed in less than 3 days.

The plumbing work was performed timely by technician. Broken valve required removal of faulty filler and replacement of part. Required parts were replaced with new parts. Testing was done and post-work clean up was done by technician. Would recommend the Choice network of company for their quality of service.

Simrel Plumbers were on time, polite, and did a great job. Thank You for sending them out to me. I would recommend your service to all My Friends. My sister, my son, and my work friend has already signed up for your service. Thank You.

Put my claim in and in a matter of moments had a contact name for repair. I have been satisfied with previous repairs also. I will recommend this company to my friends and family. So far this company is living up to its advertisement.

My technician, Isidro, was extremely courteous and prompt. He provided detailed information every step of the way so, I knew exactly what to expect. This was an extremely stressful time and Isidro was calm and reassuring and provided all of the information I needed to make the right decision. I am so grateful!

The leak was detected by the technician in my upright freezer. The technician that came here wanted to charge me for the first visit, what was not part of my agreement, and he also wanted to charge more the established amount and he accepted only cash. What I was prepared for. When I first called him to confirm my address, he hanged up on me, because I informed him about my first visit waiving fee stipulated in my agreement. I tried to call him on the next day and he insisted on the charging. I agreed and then he came, but tried to overcharge me. But at the end the freezer problem was solved by the warranty company.

Tech was exceptional; found the system had leaked R22. Serviced with stop leak and serviced with 3 lbs of R22. Quick and so far we are pleased. Service requested day prior and arrived just before 3 pm the next day. Not sure if the time delay is normal for this time of the year but wished it'd been sooner. Thanks.

We called Choice Home Warranty about 7:30AM that our A/C was not keeping up and it was supposed to be another 97° day. They got back to me via email in a few minutes with order # and that a contractor would be contacting me to set up appt. Heating & A/C contacted me soon after that they could come the next day between 11AM and 3PM, then they called a little before noon the same day, and said they were on their way to our house. We were fixed, and up and running not long after that...the same day! Everyone was very nice and easy to work with. We had an awesome experience...thank you everyone! My husband has several medical issues, so we are so thankful for such prompt service!

I offer my highest recommendation for the company that took care of my clogged laundry room drain problem, Straight Flush Drain Solutions. Their service provider was professional, courteous, efficient and knowledgeable and even though due to COVID communication limitations he could not get phone approval prior to doing the work, they went ahead to fix my problem having faith that Choice Warranty would make good.

I was highly impressed with the response of Choice to schedule a repair. Within 30 minutes I had a technician visit scheduled - I love that they notified me via text and email. The technician was on time, efficient and very effective. The company reached out to me and they were very professional and pleasant.

My garage door stopped opening and closing. Besides it taking 4 days to wait for a technician. Veteran Garage Doors had the repair ticket and diagnosed quickly. Choice Home Warranty approved the repair and it was completed quickly. Thank you!

She was professional, thorough, thoughtful, efficient and very knowledgeable about her craft. I would welcome Ira ** in my home for additional work any time in the future. She was very neat and cleaned up her work and took her trash out.

The service person who attended to my appliance was professional and kept me updated throughout the inspection. I was shown all the identified problems with my appliance and advised of the potential dangers of the appliance is used before repairs are completed.

The worst service from CHW. It took 14 calls to claims consultant with 5 of them telling me they were going expedite getting tech. to my house, and to hold, then hanging up on me. It took took 10 days to get tech to house. I tried to find tech or AC company myself and use reimbursement, but many AC companies said they would that day, but would not work CHW, because they were so difficult to work with.

Cannot locate the invoice at this time. The plumber was a fantastic gentleman and a respectable plumber. Far different from what you sent us before. If I have any more plumbing issues I would expect that you would send someone out from Rite-Way again.

Your service man, Charles, knew what the problem was, and repaired and replaced the item perfectly. He even had the correct replacement part in his service truck. Our fridge is now working perfectly, with the freezer and lower section working at the proper temperatures. Thanks.

After calling in my operating problems with the AC system, the response was prompt and efficient. My overall customer service experience was pristine. I will strongly recommend Choice Home Warranty, knowing you will have the comfort that your appliances and equipment repairs or replacement are taken care of.

We had called 6 different repair establishments, and were disappointed that they did not repair LG dryers. We finally called the LG dryer organization, and they told us about repairmen in Green Bay, Appleton and Thorp. Thorp was the closest city to us (though about 90 miles away). Michael ** was a very friendly and professional person to work with. We were so glad to receive his services.

We waited at first but then they allowed us to call repair man, very pleased so far waiting for our check!! But overall they are good, replaced our garbage disposal, then our dishwasher went out still waiting to get fixed.

At 1st, my wife and I were not happy about the waiting for a e-mail or phone call from the company or a company to fix our AC. But then when we received an e-mail stating that we could go outside the warranty program and hire a contractor/company on our own it was now good news for us. We were able to call Fountain Valley Mechanical immediately and within 2-3 hours have our AC back-up and running again. We appreciate that kind of support from Choice Home Warranty. Once again thanks.

Technician readily identified the problem, called Choice, determined repair parts were not available, arranged for a replacement offer from Choice. He was also dispatched the same day on our dishwasher, quickly found broken glass to be the problem and had the dishwasher repaired before he left.

The customers service sale Rep. was very knowledge in explaining the information coverage including the terms and optional warranty obtain with most value for starting our new CHW policy. I am looking forward to the quality of services that the customers are expected and provided by CHW. She answer any questions or clarification of concerns on our warranty policy. THANKS YOU!

This block is not big enough to handle this complaint. We have 30 pages of notes and E-mails form your service? Personnel and our claim is still not resolved. One month to fix a leaking hose inside our washer is not service. We have waited for hours to talk to a rep and been cut off numerous times. Some reps were nasty and were not customer oriented. We were lied to in at least 4 cases by reps that had no idea what they were talking about. Even after asking numerous times we could never reach a rep in the US that could give us straight answers. Your whole program is totally disjointed.

It was fine - except it took a long time to dispatch a plumber - an automated call at 8:30pm and the plumber was given the wrong information about the leak - he was told it was a ceiling leak rather than a leak behind the tub.

The technicians from USA Plumbing quickly assessed the problem and it was determined a replacement was necessary. They acquired and installed a new disposal in less than an hour. Very polite, professional and competent. We were quite pleased with the service we received.

Our AC went out on a Friday (of course). We submitted a claim that afternoon, and by Saturday morning they had dispatched our ticket to a repair company. We were quickly notified that the tech would arrive on Sunday morning (yes, a Sunday morning). He ordered the new fan motor on Monday. It came in on Tuesday and was installed that day.

Technician was on time and polite. I felt comfortable with him being in my home. He was friendly and neat. He even shook out the door mat by my sliding glass door where he had tracked dirt in before leaving.

I was skeptical about renewing the warranty But it was the best decision I have ever made. My A/C stopped working on a hot August summer day. The claim process was easier than dealing with auto insurance! The technician came the next day and a $500 dollar fix only cost me the service fee! Best experience ever.

The technician came and he completed systems checks. He determined that there were a lot of repairs required. He was truthful and had integrity. I appreciate it when you take pride in the work that you do. He completed an assessment of the entire machine. He possessed great knowledge.

At this point the Technician had to order parts for our unit, so we are waiting another 10 days for the repair parts to come in and him to finish the repair. Sept. 4, 2020 target date. This is the second time we've had to call Choice Warranty for this repair of our washer. Besides our monthly payments, we've already had to pay a total $130.00 and still waiting for the repair of our washer.

At the time of purchasing this coverage, we expressed our desire to have sump pump coverage. We were told it could be extra. We agreed to pay extra and thought this was included in the annual fee. It was not explained at any time that the sump pump had to be a certain type. When this service was required they denied the claim stating wrong type and extra fee was not added. I do not believe either of these reason were our mistake. They were not carried out as we requested. We were led to believe that we had coverage added for a sump pump.

The technician was knowledgeable about the problem and he was able to repair the unit in a very short time. He was patient and waited a long time to get approval to order the needed part. Choice representative was quick in approving the request.

Laszlos Plumbing Co. was dispatched to diagnose and repair a leak that seemed to be coming from underneath the baseboard behind our toilet. Our technician was wonderful. Turned out there were two different leaks that happened simultaneously. Not only was he professional, courteous and very good with finding and fixing the problems, he also took us outside to the water box to show us how to find out whether there's more than one leak. Very impressed with this young man. To be honest, past service calls have not been well handled but this time the time from claim submission to completion was great.

The Technician called en route, arrived on time, and jumped in to get the job done. He was pleasant and very professional. Would strongly recommend, though, that all Technician come prepared to work disposable shoe covers (even before COVID) as a Choice company policy.

The plumber was professional and did a great job. I would not choose Choice for another home warranty just because the restrictions and stipulations to every repair are ridiculous and I feel they could be more transparent. Disappointed with Choice Home Warranty.... Plumber was excellent!!!!

All I knew was I was having problems with my air conditioner coming up to temp and turning off. The technician came out, checked the thermostat and even though it was new (I had already replaced it), he said it wasn't working properly and ordered a new one. He was polite, professional and on time.

This is the first time I am using the Warranty, and I opt for finding my own plumber. A little checking here and there about the procedures and was worried about if this repair will be authorize quickly or I need to ask the plumber to come back. Fortunately everything worked out smoothly and it was fixed in one visit. Happy customer!

Choice Home Warranty emailed me a service appointment date 6 days in the future (during a high heat wave in Utah) to service my non-function air conditioning unit. I contacted the service provider who was able to service my air conditioning unit 4 hours later. The service technician was great and quickly resolved the problem. I can't imagine what it would have been like to wait for 6 days if I hadn't called the technician's company. Lesson learned: Don't rely on Choice Warranty to schedule speedy service.

Submitted my first claim with Choice Home Warranty. So far I am very satisfied customer. My claim was processed very quickly (the next day after submitting it at night). The technician that they sent was prompt, courteous and very thorough.

The gentleman who worked on A/C was very professional and very qualified he checked the outside and inside units. He said, I have a leak inside my unit that was inside. I would recommend this gentleman to anyone he was very professional.

My AC unit stopped cooling the night before a 95 degree day. Initially, I was concerned because the insurance said they would email me with information as to the time and day a technician would be dispatched. I wondered how many days it would be, but we got service the next morning. Claim was especially easy to file online.

Our air conditioner stopped cooling. This is a huge problem when you live in 114 degree weather, and it was 111 degrees out. I went online and used my online account to log in and submit a request for service on Monday evening. Tuesday morning at 7am I had a call from Choice HW to let me know the company that would be servicing the unit and the time frame of when they would come. An hour later I received a call from the company and they said they would be there even sooner. The process was easy. It only cost me 75 dollars to have the service provider come and fix the problem. Great first experience!

Septic system installed in 2015 Odor, and needs to be pumped, Service rep. very polite and very informative. He explained how to care for this system. He pumped out 300 gals. To buy me time when he would come back and fully pump the system. Pleased with the service. I know there are delays due to Covid. Your continued emails. reassured me that you were working on getting me serviced. Thank You.

Other than the 4 hour window that they have to come by within their service was great. My window of time was from between 11am and 3pm. He did arrive till 2:15. At that stage I had been without air conditioning for 3 and a half days.

The process of putting a claim in online was fast and easy. I received a confirmation right away with a claim number. Later that day I received an e-mail with an appointment date with the name name and number of company coming to check on problem. Raw Electric was quick, friendly and very efficient. The whole process was very quick and pleasant. I am very satisfied with the scheduling process and the work done.

This experience was very frustrating and below my expectations. First tech said it was an issue you would not fix. I appealed and your representative was unresponsive. She sent an email but did not answer phone calls. The appointment was rescheduled with an email only, with 5 hours notice (6am notice, 11 am appt). The tech arrived at 5:15. He was able to fix the problem by 5:30. Difficulty in communicating made this experience very frustrating. A good outcome is the only bright spot. I will consider this experience, as well as future experiences when the time comes for renewal.

The plumber arrived when promised, reviewed the problem and made the repair. Very pleasant and efficient experience. I would recommend Choice Home Repair and Certified Plumbing Service to everyone. The plan worked out just as planned, the repair was made on a timely basis and the repair appears to be quality work.

Great service, easy to file claim and they are prompt on getting someone out for repair or replacement. I had a ceiling fan that would not work and they sent Innovative out to look at it. Motor was burned out and he replaced the fan and light ASAP!! Clean, respectful and did a terrific job! The deductible I paid was well worth it!

Pilot light was out. Service charge was a lot for that, but if it had been a bigger problem, reasonable charge. Same day service which was excellent! Enrique from Tiburcio's Plumbing was great! Taught me a few things, very informative.

I must say the annual cost is far better than the previous company I used. I hope when I need your services they will be with a company in my area instead of 50-60 miles away. Since I haven't had to use your services having just signed up, I can't give any concrete evaluation.

I am very pleased with the way my claim was handled from the time that I reported the problem until the job was done. I was also impressed by the promptness and professionalism that Bob, our technician showed! Very positive experience overall. I highly recommend him.

Brad was efficient, on time, friendly, explained problem. Laura in office communicative and helpful. Appealed noncoverage and Lydia understood the issue and small part issue... Honored the claim. Helpful, informative, listened to my appeal and my reason.

Very professional. Technician was able to diagnose the issue and conduct service in a timely manner. Pool is crystal clear now and swimmable. Recommend CHW to friends and family. Thank you CHW for your prompt service and excellent customer service.

I was happy with the service I received, The only drawback was that the service man did not have a timer for my dryer and it had to be shipped to my home. I would think that something as common as a timer would be on hand. It will be 9 days delay in getting my dryer running again! Now as far as the service man goes, He was professional and very polite, A very nice young man! IF I ever need service again, I hope this is the man they send out! You never miss anything until it breaks on you.

I was looking for a Home Warranty and I came across Choice Home Warranty and they had a very good rating on my internet search. I called for a home warranty and talked with Jessie ** who helped me purchase a multi year warranty at lower cost.

Updated on 09/17/2020: After 2 days of several frustrating phone calls where we held for up to 45 minutes we were told to get our own plumber because they could not locate one in our area. Just email the bill. And we would be reimbursed. So we did just that. The bill was $400.00 and guess what? At first they said we did not have permission to get our own plumber and finally after proving to them that they said We could do that. Then they said half of it wasn’t covered, disgusted I cancelled my contract and guess what? They said since I cancelled I could not be reimbursed for the bill even though the bill was incurred while I had coverage. Who needs a warranty when it covers nothing and it’s impossible to get help from them?

The response time after the problem was reported was adequate. Received notification via email and company called prior to coming to my home. Technician was very professional and explained exactly how he was going resolve the problem. Everything is functioning properly.

The team always sets up our appointments quickly and makes sure we have someone out within a couple of days. The technicians were very professional and helped us. They even called to see if they could get to us earlier in the day! We were very pleased with the company and with Choice Warranty!

David ** called this morning and really pressured my wife to buy more things from you. I DO NOT appreciate that and really thought about cancelling the policy I just purchased. If he had been the agent I had talked with, I would still be covered by American Home Shield instead of Choice. The one star below is for David, not Simon.

My service person is very good at his job. He fixed my problems in a timely fashion. He is to return when my dryer handle come in to replace it. My dishwasher is working perfectly. Choice warranty is the way to go when you have a problem.

They were very nice and respectful of my home. They went about taking it apart and looking to see what was wrong. They were able to fix it and put it back together. It works better than before, cooling faster, etc.

The service was requested and was done pretty fast. The communication is good. I was updated constantly. I was advise ahead of time of the company assigned for my repair. I was also given the name of the technician. Great customer service, knowledgeable. The technician explain very good the problem and fix it away. Very satisfied.

Signed up with them as we had several systems in our home that were getting older. We even asked the phone rep about the age of our systems and he indicated that it was NOT an issue. After we paid thousands for a multi-year contract and waited the required time (30 days after July 3, 2020) we suddenly had a failure of our tankless hot water system. We filed a claim which was immediately denied. I should point out here that a contractor hired by the home warranty folks came to our home to evaluate the system. The evaluation consisted of him taking a short look at the brand of system installed and immediately informing me that the system was beyond hope. No checks, no tests no nothing except he would be happy to replace it for $3,500.00. We appealed and it too was denied.

Greg is a great rep. Very happy with his walkthrough. I will recommend CHW to everyone. Had a terrible time with AHS. Good company until they sent their reps overseas. Signed up two homes. More of my rentals will follow.

This company is a joke! We did not do our homework and read reviews. Realtor threw out Choice Home Warranty as an option due to older appliances in the home we were buying and we went with them thinking they would do their job. But they have done everything but do their job. They are difficult and rude. We had 2 claims - dishwasher and refrigerator with both leaking from underneath appliance. The dishwasher was pretty clear cut... someone came out fixed the problem and the issue was resolved. We did have to wait a few days for the repair man but really you can wash dishes by hand - no biggie.

Worst company ever. My fridge isn’t fixed. Paid 65 fee. No ac. You declined. Said wasn’t normal wear. You should have came and checked it before taking my money. I cancelled and will call BBB to give them update and going to post all over Facebook and all social how bad this Choice is.

The service was very slow. Taking a week to schedule someone to help us is not ok. The company that come out was fantastic and I would recommend them very highly. I was called every day multiple times a day till we renewed our warranty l. After we made a claim it took far too long to get a call back.

The technician that came to our house and repaired our ceiling fan was knowledgeable and did a good job. The problem is I have made considerable amount (APPROX. 7) phone calls to talk with someone about the $65 fee. When we purchased this 6 year plan we were told it would be $60 and no one wants to talk to me about it. Every phone call was cut off. I was hung up on AFTER BEING PUT ON HOLD FOREVER. We're considering cancelling the policy.

The Technician, David, who came out to check the dishwasher was one of the better technicians we have ever worked with. Incredibly pleased and will request him in the future. The dishwasher only works sporadically. David ordered the necessary parts and will contact us when he can come out to finish the repair.

They were quiet and quick. Had a leak in the toilet. Water was always on the floor. Called Choice Warranty and they had someone here in less than a week. Didn't want to purchase a new floor. Proud of my bathroom again.

I discovered a plumbing leak early on a Saturday morning. I contacted Choice and with fail or confusion a plumber was on sight within an hour! He did mention that this coverage does not cover slab leaks. I was lucky it was a leaking toilet. Hard to believe that a slab leak is not covered because it is part of the plumbing. I will have to contact Choice and check on that.

After a request was made the claim was processed quickly. The technician was very professional, punctual and friendly. My toilet was out of order and once my husband placed the claim the response was prompt and the next step to locate a technician was done in a reasonable time.

I called and put in a claim Sunday night for washer repair. An appointment still has not been scheduled by Choice Warranty, yet I have found a repair service on my own which means I have to pay and then be reimbursed. Also service personnel has to submit diagnosis for approval before service. This is inconvenient for service person.

The contractor had called me to confirm the date of service/repairs. For the second time now, the contractor was either given the wrong date, or two separate contracting companies wrote the service dates down incorrectly. Also, while Choice Home Warranty had agreed to cover the repairs, CHW came back after the fact and said that some of the repairs were not covered.

Excellent customer service came from Mike Check Appliance Repair Service LLC. The tech who came to assess my dryer problem diagnosed what was wrong with it and fixed it. I couldn't be happier. I would highly recommend him to a friend. Excellent communication!

Washing Machine pump went out. The part wasn't to arrive until sometime in September. Fortunately, it arrived in three working days. The work done resolved our issue. Have not yest completed the reimbursement process of the claim, however. Once the claim is complete, I can provide a further review.

Excellent handling. Nice to see Choice contact the contractor. Old company would contact the contractor, but put it on owner to follow up "if they didn't hear from them in 48 hours". This process was seamless. Contractor was on time, professional, courteous and just NICE.

Filed claim to check out my A/C that was not cooling on day #1. An appointment was made for the next day for someone to come out and look at it. Repairman came on time and made necessary repairs. I'm happy that repairs could be made without any extra charges. It was quick, efficient and worth the cost of the warranty.

Car garage Technician was excellent Doing his job excellent and everything went well yesterday I’ll recommend Choice to my friends and family. Also the technician show up on time and that was very good a great job. Looking forward to using Choice Warranty when I have a problem again. Thank you.

The tech was very professional and explained all the issues with my washing machine. I would highly recommend him. He ordered the parts on the spot and explained the entire procedure to me and my wife and answered all the questions that we had.

The guy that came to the house yesterday 8-25-20 was great and fixed the problem on the spot. Was accurate with the time we set up due to my work schedule. Completed the job to satisfaction. The jokers you all sent out the 1st time didn't have anything to do the job or even look at the job as I had to provide them with a flashlight to get under the house and look at the problem. Then they never showed back up. Was not professional and would never recommend them to do any job.

The young man arrived on time. He was very professional, and very knowledgeable. He was also extremely friendly. He communicated very well, explained all he was doing, and when finished, explained what would happen next in very understandable and great detail.

Outstanding service! I could not be more pleased. Professional, polite, fast and on time! Just a great overall experience. The quality of the work and materials were top quality! He did a great job and did it right the first time he came.

At one point he yelled loudly “go down and turn on the water!” I replied that I didn’t know which one and he said, "You’ll figure it out." I didn’t hire him to “figure it out”. I hired him to be effective yet not seen or heard.

Repairman was able to diagnose the problem quickly; personable and competent. He was a good choice by Choice Home Warranty. Do not know if the items below refer to the Repairman or Choice Home Warranty. In either case I give 5 stars.

Highly recommend Matt White of White’s A/C Service. Spent over two hours troubleshooting my issue. Fixed it then checked out the rest of my systems and adjusted to make sure it was using the efficiency it was designed for. Love working with a small family owned business.

Your service rep contacted us prior to arrival. He was on time. He was very professional and caring of our needs. He gave us information that will help us not have this problem again. I would recommend him in a minute.

I get my air cond. Service checked 2 times a yr. It had a problem. I called CHW and they were very professional and the repair company, Opulis mechanical, call me the same day. So far so good. Now I'm waiting for the the actual fix. I'm grateful air cond. Didn't have to burn out cause it's 114° here in AZ. I would suggest getting approval at the time of service call. Get er done.

Air conditioner was not cooling properly. Choice Warranty sent a technician from Just Cooling and he was great! He diagnosed the problem and had it fixed Very quickly. He was very kind, considerate and knowledgeable. We are so pleased with the work! Thank you Choice and Just Cooling.

I made a claim for my AC not working properly. The first company that Choice HW sent out "no showed" twice. That's 2 days that I took off of work, waited and did not receive service all the while living in a hot house in Texas. Choice HW reassigned the claim, the new company came out, evaluated the problem, and I was charged $235. I was told I still needed a part TXV valve and that would cost an additional $895!

The service provider was quick to diagnose the issue and quick to make the determination that the washer was not repairable. The offer of $350.00 was an insult. We have been loyal Choice Home Warranty customers for over 5 years & this was the 1st full Replacement. I agree we should not get full payment for a new washer but $350.00 was an insult. I disputed the claim and it was adjusted to $450.00. Then I was told it would take 30 days for a check to be sent to me. Really 30 days. The adjuster told me it would take 7 days for this & 15 days for the check to be issued. I can tell you being that this was our 1st full claim I was very disappointed in the process. Allan **

Service engineer was very good in identifying the problem and fixing it quickly. He was very friendly, patient and cooperative. I would highly recommend the service from this provider. The solution was perfect and it fixed our issue. Service engineer was eager to help us by providing detailed explanation to all our queries.

AC quit working, turn around in fixing AC unit was just one day. A good relief. Liked gentleman who serviced unit. Kind courteous, and knowledgeable. In no time unit was fixed and running. At last house was cooling off very nicely.

Very dissatisfied with experience. Water was all over my Bamboo flooring that made it turn brown and let mold under my floor. I had to redo a section three feet by six feet with new flooring and it wasn't cheap. The water heater and labor was $999.99.

Your tech kept his word about returning with a part that was needed for the washer repair. I can’t say that for other companies. He was very polite and knowledgeable about the repair. I would definitely recommend Choice Warranty to my friends.

I was never so happy to get my air conditioner repaired! The Service Man went above and beyond what was required. He was great! Living in Mississippi is not one place to be without a air conditioner in August.??? Unit is repaired. I am very happy.

Victor was very thorough and was polite. He explained to me what was involved with Choice Home. He answered all my questions very clearly and explained in detail what to expect. We already had a plan and Victor was kind enough to make some adjustments so that one would end and Choice Home would begin.

Submitting initial claim online was fine. Waited for the 6 hour window of when I was supposed to hear anything with no word. Called in, was told it can take up to 24 hours. Waited longer. Submitted a message online at end of day. Next day I get a response from online messages saying still waiting. Then finally a message stating they can't find anyone and I can get my own tech if I want. Knowing I have to pay and get reimbursed. I think this is fair if you really can't get anyone. Turns out, no one wanted to take the job because it wasn't covered. Which was clear to everyone else but me.

Keeshaun was very polite and answered all my questions. I just signed up so I can not comment on service. My sister in Texas has had Choice for several years and she has been very satisfied. I will recommend Keeshaun to friends.

Updated on 08/26/2020: Alex was great. He tested the system and did a number of other things. He called before he arrived and got here in a timely manner. I was very pleased with quick response from Choice and the service people they sent.

My experience with Choice Home Warranty has been horrible. I filed my first claim about my AC unit in February 2020 and the technician came to fix it at that time. He also cleaned my unit. That same unit went out in June 2020 and again it was cleaned. Now here in August 2020 the same exact unit went out and my motor needs to be replaced. They denied the request from the Technician to replace the motor because they said it was due to the unit being dirty which is not covered. My unit was cleaned twice this year! They gave me the run around and have been without air since I submitted my claim. The customer service and Claims Department are horrible and do not listen or respond. They are doing everything in their power to not help me. They rather I stay here with no AC and deny my claim.

Wouldn’t open or close, made a buzzing noise when trying to use, I called and had a request to have someone come and look at it, the technician was very friendly and knowledgeable and went the extra step to ensure the problem was fixed.

Sun Repair Service provided exceptional service. The service rep was very prompt and courteous. I was pleased that he wore a mask and gloves. He worked diligently until the problem with my oven was resolved. I would highly recommend Sun Repair Service to friends.

I have called CHW 3 separate instances for the same complaint of my Central H/A. There have been 3 separate companies sent to my home to evaluate and service the unit. The problem is still here, however, the service technicians who came from 3 separate companies have all stated there was a different problem and stated they worked on the unit and corrected an issue. The last tech stated we have a "mercedes" top of the line unit, but we have less than adequate air flow, that he would suggest adding an additional air intake grill to accommodate our unit. To enlighten you, this means cutting an additional hole in my ceiling, adding an aluminum box with a duct fitting at the end of it to attach to the ducts that run throughout my attic.

Updated on 08/18/2021: I gave two stars because although they say they have a high call volume, they still answer the phone within a 3 minute window. As far as service goes, that remains to be seen. The first company to show up discovered the condenser was shot (22 years old original equipment). It would only cost me 1,400.00 out of pocket to get it fixed because I'm responsible for all the upgrades due to government regulations. Now I'm told because the A/C company can't get a condenser, a different company will have to come out to start the process all over again. While I'm typing this, it's 108 outside. So...anybody with a unit that's older that 2019, be prepared to pay for the upgrades. They offer a call back service...They never called back when I activated it.

I had no problems with the individual who came out to explain to me what will need to be done to the AC. I am waiting for the work to be finished now. I am so waiting to hear from anyone about who will fix my ac.

Very satisfied with the tech. He was most pleasant and professional. Issue was resolved in quick order. Sadly, the unit is now making a loud noise and I will be putting in a re-call in the next day or so.

Plumber fixed a bent hose in one toilet. Said divert spout on tub need replaced which you refused to replace. Plumber knowledgeable. Told me to shake sprayer each time used to stop leak. Really disappointed in Choice. He would replace toilet for just under 400.00 and replace spout for 89.

It took 3 weeks for the above unit to be replaced - NOT because the part wasn't available but it took some time to find the CHEAPEST unit our technician had to find - that is not satisfactory. Now that we are having the same problem 3 weeks later - probably need a new water heater I can't wait to see how many more lukewarm showers I have to take before a replacement can be found. Thank God, we are in a warm climate.

This went extremely well. The technician was professional and courteous. He got the problem fixed in minimal time. I will definitely recommend Choice Home Warranty to others. I am very pleased with the results. This operation went as advertised which is saying something in today's world.

Against my better judgement due to bad reviews I decided to give Choice Home Warranty a chance. It's been over 2 weeks since submitting my claim & still no repair has been done. What if the issue had been my AC or some other more urgent need than a ceiling fan which quit working. This was a test run with this company & they've failed miserably. I have a friend who also started service for a home in a rural area. They confirmed there would be coverage before paying over $600 for the warranty & when their stove quit working they were told to find their own serviceman & choice would reimburse. What a joke of a warranty company.

Thank you very much for prompt service..and getting someone over to check on my A/C. It was less than a 24-hour turn around. The service gentleman who came to my house was so very nice and informative as well! So far nothing is wrong but he let me know how to handle the situation the next time the circuit breaks again.

I am still waiting on this being fixed! Pleased get this resolved. The tech was excellent. However we have waited long enough for this to be fixed. Pleased get in touch with repair service so I can resolve this issue and give you an excellent rating.

How you expect me to renew my policy or tell my friends about if you don't keep the customer happy. Choice has the evaluation report which says replacement AC and they won't give any cash out. I have already change my ac unit and I am gonna try to find another home warranty company. I can't wait forever.

Very pleased with Choice. First company came out and could not fix the problem. Then the 2nd co. came out and everything has been replaced and fixed. Sarasota Pools are great!!! Thank you Choice. You're the best. I will recommend Choice to my friends.

Joe **

Top-rate sales associate, Charlie, truly impressed me. He went above and beyond to find me the best discounts and to give me the best rates. I was so impressed with the savings that I ended up getting coverage for two residences instead of just the one! The coverage is comprehensive...more than adequate to save money when service is needed.

They were quick and professional. My dishwasher could not be fixed so we are getting money to replace it. They were very understanding and nice. I have worked with Choice and they always respond quickly. I am happy we will be able to replace our dishwasher. Thank you.

Vendor actually was able to beat the appt time arranged by Choice and repair was made within 30 minutes. Luckily it was a minor repair. The servicement were friendly and kept me informed throughout the repair. Made suggestions appropriate to the service.

A hose had come loose and my Sears repairman had it fixed in a snap! He was great! So happy I got Choice Home Warranty and if anything happens in the future, I know I expect the same level of good care.

8-14-2018 A/C compressor died, still under manufacturer warranty. Had to get it replaced NOW but Choice would not pay because I had to use my A/C contractor. 8-12-2019 sewer drain plugged by tree roots. Had to get it corrected NOW so had to use my plumber. Choice would not pay because I used my plumber, not yours who would take 2 or 3 days to respond.

While I believe this company offered more coverage than some other warranty companies offered under a special promotion. What I didn’t care for is their sales approach. I felt pressured into making a decision right then and there to get the promotion I was offered. While my mind was focused on getting the best and affordable coverage for my household, I was surprised to learn after the sales rep explained the coverage and the cost to find out I had to pay for entire cost for the year with my credit card and my warranty doesn’t start until 30 days later. It was against my better judgement to conduct business this way.

Our 32 year old AC system blew and would the cool. We opted for getting our own tech rep vs waiting more than likely 7-10 days for a Choice rep. Filling out and sending photos was very difficult and the dealing with the choice service reps was also very difficult. Not a very good experience. We current have 3 policies with Choice of 3 different properties.

Very good sales person & helpful. Explained everything to me. Thanks. Regards. Vincent **. Also the price is right and they explained if I was a senior I would save a lot more money and how to go about this process.

115° in Phoenix for almost 12 days now and I have been waiting for contact from Choice Home Warranty. I have a 6-month-old baby girl at home and they could not care less that we are boiling waiting for their call. They have already refused repair once and it has been 12 days since my appeal. Case manager Azfar ** has not replied to my 5 calls, 4 emails and 3 messages. Sad to say I had already recommended this CHW to friends. Never again!

Choice Home Warranty has gone above and beyond my expectations. Have used them twice now and I couldn't believe how fast they responded and how fast they got a company out to us to fix the problem. Both times we have used them their vendors have been great.

They are a joke! Do not choose this company! First I had a repair guy that came, ordered a part, came back, replaced the part and turned the dishwasher on and said it works. Never let it run to see if it really works. Well it didn’t. He was then scheduled 2 or 3 more times and never showed up. Got a new tech to come out said he needed to order a part and then got an email with a money (due to repairs are more than dishwasher is worth) offer that I denied.

While the response to claims has always been extremely quick and the technicians that have been dispatched have all been good... 3 out of 4 claims made in 2 years were not covered and I had to pay out of pocket. That defeated the purpose of having a home warranty!

This was my first experience with you. Great response to my initial online work order request. Great Customer service and she was on it! Plumber came yesterday, Drain was leaking in Tub, he sent in your report and "not covered". I am still waiting on an electrician to be scheduled since last week. Really?

My customer service was wonderful provided by Kevin **. He reviewed my contract and assured me of the services your company would provide. Kevin was able to help me attain a service contract within my budget. All of your employees should be trained to provide the same top level customer service Kevin ** provided. Thank you to Kevin! I am currently recommending this company to all my friends and neighbors.

He was skilled and familiar with the problems. Make quick repairs. Friendly and helpful. I would recommend him again. The only issue the slow response from Choice Home Warrenanty to approve the work. They finally did after waiting for :35 minutes.

My air condition was not cooling and the temperature its never down inside the house on the thermostat, the temp always stock on 81, 82. And right now it's cool inside the house. Thank you at the company Degree for come to help us and fix the issue.

Policy #: **. Claim #: **. LOCATION: **. ISSUE REPORTED: Refrigerator. This situation was poorly handled by everyone I encountered in the process including the manager that showed no flexibility in handling the situation. The response was all about policy as if there is nothing that can be done beyond guidelines.

The gentleman who came to my house to look at my washer was very courteous and friendly. He explained everything he was doing and looking at. I would recommend him and would welcome him back into my home to look at my Appliances.

Claim was handled quickly and easily - someone was out and the AC repaired in under 24 hours. We are first time home owners and we were not sure what to expect with our warranty, but we will definitely be renewing ours now after experiencing the ease and speed with which our issue was handled.

Service tech was great, polite, friendly, fast, efficient and very fair regarding the charges. Very helpful in explaining the root cause of the failure and future steps to help eliminate the issue in the future. Would use this company again for any future repairs.

My Ac went out, I called Choice warranty and they had a technician to come out within 3 hours. He was professional and answer all the questions I had. Proud to say everything is working good. I will definitely be using and recommending Choice to my friends and family.

Tech was quick, friendly, and very knowledgeable. He called to see if he could come earlier than scheduled, which was great since we wanted the AC back on asap. He was in and out with the AC working within an hour. The experience was very good.

Had issues with my washing machine. After troubleshooting, It was either the motherboard or the pump not allowing the water to drain. It ended up being a pump not working allowing the water to drain. It took the technician from about 9:00-4:30 to get it fixed. I really like this company, (Mojack, LLC) ~ he was very professional, courteous, and knowledgeable of his job, and wore a mask the entire time. He went out and got a new pump and came back and worked on the issue in the same day for about 7 hours, instead of making it a 2-day issue because the washer broke over the weekend and we were not able to wash. They are definitely one of your top vendors! And I really appreciate their urgency in getting it repaired because they came a day earlier than originally scheduled.

Although the technicians cut my ceiling open to find the problem which they did immediately they stated I need an HVAC technician to do the work. However, they did change my faucet and vanity which I paid for. The vanity was leaking pretty badly as well. The technician that came were very thorough. Even though the job was complicated they stayed until it was done.

I made this claim on my fridge over a month ago. Woke up one. Ironing the fridge was warm and not working. I called Choice and an appointment was set up for repair. The soonest was 4 days later. As a result I lost $300-$400 in groceries. The tech comes and says he doesn’t the parts to repair and that he was putting in for a replacement fridge. Days keep going by and Choice tells me they are sending out a new tech - Sears repair. Ok that appointment was a week later. I was told parts are needed and so they were ordered. 3 weeks later the parts arrive. Then an appointment is set up again for a week later. So now it’s been 6 weeks since my original call for service. Tech comes from Sears and installs the parts. He tells me the timer is on defrost and that it will start after 15-20 mins. Well that never happened. After an hour I called Sears appointment 800 number and was told they would reschedule a tech for me.

It took you guys 3 weeks to get someone out to my house to do the job. Glad you sent this guy finally cause he was awesome. Took all of 15 minutes for him to replace what needed to be replaced. Plumber was great. Choice Home Warranty sucked big time!!

The technician was on time. He diagnosed the problem quickly and repaired it. He was polite and professional. He had the replacement part with him and was able to fix the problem in one visit. I was impressed with his efficiency.

I had to give my home warranty a call, and I have my doubts of efficiency. My husband and I met the technician, we explained the issue we were having and he went to work. He was very detailed with the possible causes of our issue and went to action. That night the issue was gone as if it was never there. I am so glad and confident in my service with Choice Warranty and the technicians they use.

Originally the first company never called or emailed. My experience was great. Schott & Son Locksmith Service LLC (the second company) had great communication and flexibility. I inquired about a smart lock. Sent them a picture of what I currently had. They recommended a brand and the rest was history. 5 stars!

This is the third time we've used our warranty service since we purchased it. We've finally had a good experience. The technician that came out was courteous and very competent. In the future, when we need our AC unit serviced, we will be calling TEXAS AC & HEAT.

You selected an excellent company; the technician from All Ways There Heating & Cooling was timely, efficient and very professional. He explained what the problem was. He corrected it to the best of his ability. The house is cool now. Thank you.

Adrian the sales rep was knowledgeable, courteous, and listened to my questions regarding the Choice Warranty product. He answered my questions without any problems and provided pricing in a prompt efficient process. He also seemed to know and understand some of the finer details of the product and was able to answer the additional questions regarding the Choice Home Warranty product that I had.

Jared ** was very polite, professional, friendly and knowledgeable. I asked a considerable number of questions and Jared was very patient and answered every question. He made the enrollment process quick and easy. I felt comfortable after our interaction that I had made the correct decision to purchase a Choice Home Warranty. Thanks.

Maurice ** was great! He was very helpful and sent me his contact info immediately after our call. He also let me know of all the promotions currently going on and actually quoted me almost $50 less than the online quote. Great service!

Cynthia ** is a great person on the phone. Explained everything in great detail and is knowledgeable and personable. I am very excited to have Choice Warranty for the coming year, of course, I hope everything keeps working like a charm.

Carlos the technician did a great job. He knew right away what the problem was and called it in to Choice. Choice approved and He fixed the problem and was very professional. Thank you for having that type of company doing your work.

I saw your ad on Facebook and just called to see what you were offering in a way of a Home Warranty and your representative, Tasha answered my call. She was very helpful and kind. I had no idea of a home warranty other than individual warranties when you buy individual appliances. Thanks, Tasha for your help.

Excellent service. Making a claim and the amount of time until I was contacted was fabulous. No stress incurred. The technicians that came were very informative and respectful and especially important were on time. Would recommend to everyone in need of a home warranty company.

A most pleasant experience putting this warranty in place. Jomas took into account we are Senior Citizens and gave us the best possible rate. I will recommend this company to everyone I know. Thank You Jomas. This company is fortunate you are in their employment.

I've been a customer of Choice for the last 3 years... I'm very pleased with their customer service and technical support. I've had a few repairs/replacements during that time and each was handled in a very professional manner. Would definitely recommend...

Excellent, professional service! Timely too. Compared to my first experience with CHOICE, when it took over a month to get service completed, it was really more satisfying. I almost cancelled after the first call. Whatever agreement you have, in this area, with Sears, please continue! The last was a joke,.but I am a satisfied customer now.

We cancelled the ticket because the technician helped me figure out the problem over the phone.. There was no need for him to come out after I fix the stove myself. But I still need someone to come out and fix my water heater and I have not heard anything but it might take awhile...

Very nice man, wore a mask, which I appreciated. Provided information on where I could get a replacement for the turntable plate that I broke. He came early. He had the part on hand for replacing the part that was the cause of the problem. He left the area clean. NO COMPLAINTS!

All went very well!! The first service I needed was not covered. I had a broken sewer pipe under my house, it is on a cement slab, that's why it was not covered, they gave me credit for the $65.00, the second service was for my refrigerator, it all went very well. My credit of $65.00 was used for this visit. Everyone was very courteous. Business was handled perfectly. I did not have to wait very long for service. TX Melba

Agent Francis very polite and personable. He explained various options to make the plan affordable. Agent Francis also provided contact information if ever needed for a service call. Also he provided his number and extension if any problems occurred. Look forward to the positive business relationship with the company.

My compliments on the service we received. This was the first time we needed to use our warranty. Very impressed with Laslo plumbing. The gentleman he sent out was outstanding. Very impressed with the quality of work and their customer service. Always called first and arrived in the time frame promised. Was very satisfied with using the warranty company website and communicating by email. Impressed with the response time by the warranty company. Just a great experience.???

Excellent visit, tech was courteous, polite and knowledgeable, fixed my problem right away, didn’t make a mess and wore his mask. However a claim I placed in April 22 2020, was not as good, repair on upstairs toilet (wax ring). Plumber made a horrible mess, smelled awful and did a half way job, did not caulk. He was from Drain Max #**. Don’t use again.

Concern about potential lint buildup in dryer. Repairman cleaned the dryer after inspecting for excess lint buildup. He said the dryer was in very good condition, especially considering its age. We bought the dryer in 1982. The repairman war professional, courteous and competent.

Air conditioner wasn’t working. Filed claim. Contractor from choice vendor never showed up and never called. We ended up finding another contractor and we ended up getting a new system for heating and cooling and got reimbursed only $1500.00. We also had to request a supervisor call back to have situation escalated.

Tech arrived in a reasonable amount of time. Analyzed and fixed the wiring issue. AC was back! Very happy with the service. This is the second time I've filed a claim with CHW. Both times we were satisfied with the service and work performed.

Excellent response (within 24 hours) to my oven burner repair order request, very nice and efficient repair person. He was able to order the part and pick it up within 1 hour. I submitted the claim online, and almost immediately received an email from CHW with the date, the time and the name of repair company and their telephone number.

Submitting a claim was easy. The confirmation response came by phone and email. The technician was very knowledgeable and resolved the issue immediately! The process was smooth and quick, so I'm grateful to have a Warranty. I signed up for a multi-year plan and I'll definitely be renewing with the time comes.

I am very pleased with the claim officer on the telephone as well as the professional technician who came to my residence to work on my airconditioner system. Both employees were professional and appeared to be an expert in their chosen field. Their quick and efficient know how was highly appreciated. Ms. **

I repeatedly told the salesman that I could not afford the 3 year plan. He persisted and said that I could get the 3 year plan for $450 per year. 1st I believe he could have sold me the plan for $450 for one year initially. He pretended to be asking a supervisor. I really don't want this plan as integrity is not up to my expectations. I believe I was overcharged. I am a senior not working due to COVID and cannot risk being overcharged when the price could have been lowered.

My a/c is not fixed and not because the technician couldn't fix it. But because the process to get it approved by Choice Home Warranty is antiquated. In order to get it fixed the technician needs approval from choice home warranty which takes days.

It took from August 2 until August 17 for you to find a repair person. I received daily emails saying we are looking, You suggested each time that I could start the reimbursement process which I didn’t want to do. I called and asked for you to stop the e-mails and send a technician. Sunday evening after 6pm you called and said someone was coming to diagnose the problem. He ordered parts on August 17th, which have not arrive and he is scheduled to return tomorrow. He gave me his business card so I shall call him if parts don’t come today.

Jason was excellent. He helped this old widow woman get a great deal on Home Warranty on both my houses. I will have to sell one of them eventually but for now at least I can afford to keep them up. I plan to tell my daughter about Choice as well.

My air condition unit went out and I was at a loss as to what to do. I call and I received prompt and accurate service. Customer service was very detailed in explaining the procedures. I am pleased and will recommend it to my friends.

Clayton HVACR cleaned the outside unit, offered maintenance advice, and got cooling working again... All in less than an hour. Very happy with their service and won't hesitate to recommend this excellent company! CHW worked diligently to find technicians, and it's much appreciated.

Michelle was very nice and helpful to me! She was very honest and explained everything to me very well! I had thought about it when I saw it on TV, but since I didn't know anything about it, I never contacted anyone about it, since I didn't want to get scammed again, which has happened to me three times and my daughter told me NOT to trust anyone again! Michelle was nice and gave me her phone number and I think she is truthful!

Your communication sucks! I submitted two claims. One for my AC and one for my fridge ice maker. At this time I have heard no follow up on the ice maker. The AC you dispatched a repair tech which was to send his recommendation which was told he would need to inspect the line and make sure we did not have a cooling leak. That was on 8/13. It is 8/24 and have had no follow up response. This is my first time working with this and I am not impressed.

Everything was great. My claim was handle very quick. You are a great company. Thanks for your help and service. It was good. I am proud of your business. Thank you so much. I would tell my friends and family about your company.

Air Condition condensing unit continued to run, but the inside unit stopped cooling. Choice Warranty was quick to respond and find a service for the problem. The scheduling for the service was great and was done on a Sunday. I would recommend Choice Warranty to friends, as well as the company that completed the repair. The tech quickly showed he understood the problem and solution to the problem and had the part with him. Extremely satisfied with both Choice Warranty and K Foxx Air and Heat.

Very knowledgeable service tech who assessed situation and will come back to install faucets. Choice has kept in contact with me via email with every step so I will know what is going on day by day. This is very helpful and appreciated. Thank you for being the best Warranty service!

I am very dissatisfied with your service. When my dishwasher failed, and the technician checked it, he declared that a new one was needed, you would not pay because of electric surge. That was your way of getting out of paying for it. I get these surges all the time. They are out of my control. I even called the electric company. I will let him know what has happened and tell him to let everyone know about this. I have contacted the BBB and let them know about your service (no service). It will be on Facebook and others. I want you to pay for my services. No one explained this when I bought the services and I am sure all the other appliances have the same thing--something to keep you for paying for these services. I am very upset.

The technician was professional and knowledgeable. He called to inform me what time he would be arriving and explained the repair once he was finished. It was a great experience and I will definitely utilize Choice Home Warranty in the future if needed.