Choice Home Warranty Reviews

JFK PLUMBING. 2 guys came out, very courteous and quick. They called and came earlier than appointment time which was great since they had to go get a part. Hardest part was getting ahold of the 1 person at their office who could make a plumbing appointment.

Spoke to John who was able to assist with my claim. Was able to me a claim number and that someone will reaching out to me with my concern. Now I'm up and working after the great services I received... Thank you.

DJ, the tech from Concept Renaissance Services, LLC, was very personable, knowledgeable, and went quickly to work resolving the problem. We used this company before through CHW and have been very pleased with their work. I have nothing further to add, thank you.

We have had Choice for about 18 months and have not had to make a claim until recently when our 20 year old dishwasher decided to breakdown. Choice responded quickly with an appointment for a repair person to come in and determine the problem. The repair person himself also made contact with us. Due to the age of the dishwasher, the touch panel was no longer available and we needed a replacement. Choice was exceptionally easy to work with and I would recommend them to others.

After calling Choice Home Warranty, I received a call from a company to come out and check my drains. Since my appointment isn't until tomorrow, the plumber advised me on what to do to receive some relief until tomorrow. Thanks to the direction of the plumber, I can breathe a sigh of relief.

Great service, quick response time, qualified technician. Would definitely use Nationwide Cooling LLC again. In Arizona with the temps nearing 115 degrees it’s nice to have qualified technicians repairing problems. Rafael and his crew are top notch in our area. Very thankful to be referred to this group when presented with our issue. Thanks again.

Ally was very efficient and fast response. Will definitely use him again and refer him to family and friends. Choice was quick to respond to having someone out and approve my claim. Never had a warranty company before but plan and renewing when the time comes.

Mike, the tech from Frank sales in Marblehead, Ohio made a diagnosis on our fridge...the part needed was no longer available so the fridge could not be repaired. He was thorough and truthful. He reported to CHW and the warranty company offered a concession to us.

Dryer making noise. I Made a claim on a Saturday and I was scheduled for service on the following Monday. The contractor was an hour earlier than expected but sent an email to confirm. I was all set up within 30 minutes. All I can say is Awesome, Awesome, Awesome!!!!

Needed electrical system checked as a GFI electrical outlet kept tripping and our garage freezer would shut off. Andy was efficient in checking system out, replaced outlet and suggested other options if keeps happening....Would recommend this contractor.

Air conditioning repair. Initializing claim was easy and received timely confirmation with appt. details. CHW service technician was prompt, courteous, knowledgeable and fixed issue quickly, as well as making appropriate recommendations. The tech came, fixed the problem, was professional, yet friendly, and I was a happy camper.

Your customers service could use some work. They don't have answers to the simplest things.That really says it all. They don't speak clearly either I couldn't hear them good, but that could be your equipment.. Speak my mind and that's all. But I will say I was not happy with the guy that fix my air conditioning about 2 months ago. He spill something on my grass and it killed it in spot. I had to dig it up and replanted grass and it is still not doing well.

Technician arrived at the home within the scheduled window time frame. Within five minutes the technician repaired the dishwasher that was not draining properly. He quickly identified a blockage and removed it. He was very professional and friendly. He saved us from purchasing a new dishwasher.

Scott from All-Borough plumbing replaced the fill valve, and flapper on two toilets and I am very pleased. I would recommend him to anyone and was glad for the service. Choice Warranty was there again when I needed them. Thank you.

I’ve been a loyal member since November and never missed a payment. A week ago my ac went out and place a call for service. An amazing technician came out and spent lots of time explaining the situation to me and he therefore had to send an estimate back to Choice, THE CLAIM WAS DENIED! A simple condensation valve replacement. This company doesn’t deserve to be in business and I wouldn’t recommend them to anyone! Please don’t waste your time. They’ve even refused to refund my deposit.

The Tech was on time. Well groom. He also showed and told me problem a what was and how to fix the problems. And I was very happy with the tech and use him again. Thank oh so much with service Dave.

Made appointment late Sunday night. Technician arrived Monday morning within the designated hour, quickly diagnosed the problem, had the parts available, installed the parts and the dryer was working less than an hour and less than 24 hours after submission.

Microwave not heating. Choice has done well in terms of resolving the issue. Due to Covid-19 issue, arranging tech was really a challenge. The first one (Sears) had backed out due to technician problem and that was frustrating but choice immediately arranged other tech. Whole process took more two weeks to resolve the issue.

The technician was on time and completed their work efficiently. They were polite and professional. He explained what was wrong and how to avoid the problem in the future. The technician also showed me how to fix the problem if it happens again.

The technician that came seemed very good and was very friendly. I wish that the customer service rep spoke English, while friendly, I had a hard time understanding her, and I am sure she had a hard time understanding me.

Landrum Environmental Service did a great job of diagnosing the problem and getting the unit running. The last technician had wired the unit wrong and the new compressor that I paid $400 for is not working properly. Great job and I hope he gets to come back to solve my complete problem.

CHW due to covid issue could not find the technician but allowed me to find one. I found one and asked for authorization and it was immediately authorized. The process went through seamlessly after that. The repair was done and though I paid upfront to the technician, they already have authorized the check which should arrive soon. I would recommend CHW to all of you.

Northeastern Garage Door Company That I Have Dealt With Over 30 Plus Years! Living In A Small Rural Town Elizabeth City Is The Closest And Most Reliable Garage Door Service Agent. I Requested To Be Served By Them! This Was My First Time Filing A Claim! Tonquest Was Very Helpful! I Purchased The Veteran 3 Year Package! GLAD I DID! I Canceled The One I Had Previously!

You do not cover water pressure but it is on the list of items covered. I was disappointed. It was the second item I called for and was not covered. Other than that I have had excellent service with this warranty.

This company promise a lot but when time comes they try to not cover the problem . They have team of technician who do false diagnosis so it’s not get covered by Choice Home as per contract. Customer service is rude when it comes for resolution of issue.

Job well done. Everything went well. Reps is very good on getting back to the customers getting someone out to take care of the problem. I appreciate it. I've been with them for about five years and always had a good results.

Lionel was awesome. He helped to educate me on why my air conditioning was struggling and fixed it quickly. He showed me parts and where they go. Helped me navigate the controls around the furnace as well. He showed me step by step his process and gave me his professional recommendations on how to avoid these problems going forward.

A/C not working. I reported my problem and talked to Ras about it. I called about 2:30 and I got an email the next morning saying they couldn't locate a service person for me and do I want to just try and get it fixed on my own. My service man wouldn't talk to Choice about my 5 minute repair. I am not happy about this. Why pay all that money for no service. Is this just a way to get money from little old ladies?

Rep was very respectful, pleasant and able to answer my questions. There are several things I don’t like the fact that there is no hard copy of contract mailed out. I hope Choice Warranty is able to deliver what is promised when speaking to rep and, what is advertised. I hope should there be a time a claim has to be filed there is a quick response on phone as well as a tech coming out to your home. Since we live in a rural area, there will be no problem finding a tech to service our requested claim.

Mr Jesse ** was very professional and I was impressed that he listened to my needs and addressed them accordingly. I am please with the quote he provided for my property and my son's property in Goodyear AZ. So far everything is good. I picked your company because you were rated no 1. and provided the most bang for my bucks.

Master bath ceiling exhaust fan-replaced. Technician Jermaine was really good and stayed with completing job on a Friday evening till around 7:30. Only thing the new grill cover was too small to cover existing hole in ceiling from old fan replaced. Needs universal grill from Nutone.

I did not get the name of the Customer Service Rep. He was a male young man who works in the Solutions Department. He was a very pleasant, knowledgable person who resolved my issue. He is an asset to Choice Home Warranty.

First, it took 12 blistering hours for technician to be assigned for our claim and the temperature is 109 degrees. Once here the technician quickly identified the problem but could not submit claim through your portal using his phone. He thinks the claim will be eventually approved but for now fixing the unit knowing we might be flipping the bill. For now you were given 1 star until the final claim is settled. I want to make it clear the technician assigned to our claim not the problem.

It appears that the GFCI switch is permanently interfering with the electric in 2 bedrooms and 1 bathroom. The switch would not reset, circuit breakers were reset and still, there is no electricity in those rooms. CHW has already instigated a search for technicians to take care of the problem.

Our experience with AJ’s Heating and Cooling was exceptional. Professional, friendly and extremely knowledgable. Our experience with Choice Home Warranty was exceptional as well. Our issue was resolved in a timely manner and to our extreme satisfaction. We would recommend this company to anyone and everyone we know.

My 2nd floor Air Conditioner stopped functioning. Reported the issue. Received a WO in less than 12 hours however the technician did not show up and lied to CHW that he came and we are not there. In these days of Corona we all are working from home and available 24 x 7. Reported again and it took a while to get another technician assigned. Finally after 4 days of survival with 90+ temperatures, a technician came and addressed the issue. Thank you for that. Also I found during this issue that I cannot ask for a technician I would like, who worked on that air conditioner in the past from CHW firm. Looks ridiculous.

A-C compressor went out after 11 years in Fla. Condenser covered with no debris, clean filters & coils but claim denied. I find your company not justified in this decision & will never recommend & will always let everyone know of my experience! My neighbors were right when they said I was an idiot for falling for this scam!

I was pleased with the service. Alex, the technician was more than an hour late, however, he did call in advance to make me aware of his late arrival. He was professional and quick with the repairs. I've used J.B services in the past and the service has always been good.

Was very happy with the customer service help I received in setting up my home warranty plan and the coverage that the plan has is good and the Value and price was good. I am looking forward to the service plan I have purchased. Thanks for the info.

Service tech was very courteous and professional. Took the time to explain all aspects of his work. Prompt with work. Reviewed all w/ son. Knowledgable about work. Clean up, polite, inspected all when finished.

When the technician arrived, he did the diagnosis and stated that there was a leak in the system and cannot be fixed. The options I got was that I can replace the entire system and since the approval could take upto a week the recommendation was to replace the system immediately and whateven CHW approves will be deducted from the cost. So I got it replaced the next day as I was already out of AC for a week by then. By then I also saw a message in the CHW website that the repair was approved.

Everything was fine, except I was told there is a 60$ fee per visit, and when I got my contract, it said the fee was $85! This didn't sit well with me, especially when I was just told that my fee would be $60, NOT 85!

Took ten days for Tech to show up after claim was submitted (understandable with Covid 19 but not ten days). Tech ordered parts after diagnosis. CHW wanted me to contact Tech to have him report diagnosis. Later to learn CHW decided to replace microwave. Claim manager offered buyout. I had to go purchase new product and pay out of pocket expense for installation.

The air conditioning unit is not working. Added my agent Wilson ** as contact. The agent quickly raised the ticket and added my property agent Wilson as an authorized contact. He said that the HVAC contractor will contact us within 24 hours.

The customer service has always been top notched. They have always been fair and really concerned about fixing my problems. I would highly recommend Home Choice Warranty. They recently raised their prices which I am not happy about but other than that, I have no complaints.

Your representative was very professional, knowledgeable, and to the point. I was definitely still in the decision mode, and actually ended up paying for 3 year agreement... He very politely kept selling me and I ended up a happy customer while buying more than I wanted!

Choice has a reliable and efficient service! I recommend them to anyone. I have had my policy for about 4 months. I needed to make 2 claims so far and their response has been exceptional! I expect to keep this service for many years to come!

I am so excited about your customer service and it's only the first day. I needed a change on my new policy, I called my rep, Charlie, left a message, and in less than 10 minutes he called me back and fixed the issue. Super service.

Had plumbing repairs done at both addresses. Job done well, prompt, courteous and services performed was done to my expectations. Have no problems and appreciate your efforts in selection of this company to do this. I would recommend this company to serve other.

Service contractor was excellent. Needed part unable to get from manufacturer so your warranty offered a price to be able to purchase a new range. The amount offered covered about 50% of what I ended up purchasing from Home Depot. It was nice not to have to worry about where to get parts as it was all taken care of by Choice.

My refrigerator broke down recently and Choice did not want to pay for the repair but rather offer money to get a new refrigerator. That's all fine, however, the money they offered was only 30% of what a new refrigerator cost. I understand they don't want to pay the full price, but 30% isn't right especially because I purchased five policies. Also, the escalation process was a major fail this time. My rep refuses to contact me after a week and so do the other reps, since I've asked for someone else to handle my case. I don't think I'll renew my policies when they expire unless there is a change within Choice.

Technician was very prompt, courteous and detected the problem. The only problem I have now is hearing back from you about what is to be done. I need my washer and would like to get this resolved as soon as possible.

Make sure your read the fine print on your contract. This company works very hard to make sure they do not have to repair your AC. I will not be renewing my contract with them and would highly recommend you not signing up to use them.

Technician came and said disposal was shot. He said he would submit his report and get approval from Choice to get a new one. He returned a week later and replaced it. He was very pleasant, professional and worked neatly. We were pleased with him and the job he did.

We filed a claim last Thursday and today is Monday. I asked how soon they were coming back to repair. Unexpectedly Freddy told me it’s gonna take 3-5 days to get the parts. The bad feeling that Freddy left me was unpleasant nor patient. It’s so frustrating and we don’t know how soon we can get a schedule to get our AC back.

I’ve had 2service calls. No notes left online for 2nd repairman. First said I needed a plumber. 2nd decided it was water pump in ice maker. He didn’t have one in truck. Suppose to be mailed, not received yet. Another appointment was set for today. Hopefully pump will come soon and I won’t be charged for another service call.

I had an AC issue that came up. Trying to get ahold of someone at Choice is very difficult. Usually you will wait on hold for 30-45 min or they will call you back in a few hours. Once they approved the work order though the repair was pretty simple and the tech was good. Be prepared though that if you call choice at the end of the day and ask for a call back, you will not be called back and you will need to resubmit your number again the following day. Other than trying to get ahold of someone to approve a service, there wasn’t any issues.

Your company could not find a company to service my ac so I found my own. When I tried to use the reimbursement claim process I kept getting kicked off. The technician could not wait around for your system to work. He fixed my ac (just needed charging) and he left. I am extremely dissatisfied with your company and the service they DIDN’T provide.

Starting my claims went smoothly. The man that came out didn’t know what he was doing. He spoke very little broken English which made communication difficult. He then involved someone here with me to help hold the refrigerator as he tilted it over. That didn’t go well. We are older. If we could have repaired this ourselves then we would have. He looked at my dryer and said nothing was wrong with it. It obviously overheats and then stops for over 24 hours. He disagreed with me. I told him since he was the person to look at my dryer that if I had a fire in my home because of his inexperience I would hold him and his company at fault. I’ve talked to one case manager and together we did settle the dryer. I’m a widow and will still have to come up with money for a new dryer. Also on the refrigerator that he repaired NOTHING has changed. It still leaks water and dispenses black plastic when getting ice.

Overall, I'm generally happy with the price of the policy, but what really put me off was the fact that I received a call WITHIN SECONDS of clicking "submit" to receive a quote. As someone who has worked in retail and sales management, this puts off a "scammy" vibe in my opinion. The agent with whom I spoke was very polite and his sales pitch was generally by the book. The "let me speak to my manager and see if there's anything else we can do" *mute phone for 30 seconds* "my manager said we can offer you our VIP package!" bit is tired, but I let him do it anyway because I know he's just following the script. If Choice can keep their yearly premium sub-$500 I may be back next year, but we'll just have to see. I'd prefer a little more hands-off experience though.

Polite, knowledgeable, quick, Accommodating -he explained various programs offered to us in the area. Added discounts to what we were getting and took time to call back when we were disconnected. He even used his own cellphone to try to reach me. Hope service is as good as the sales!

Billy was our technician, he was on time, polite and knew his stuff, we are more informed on our AC unit, he wore floor protection on his boots and a mask to keep everyone safe, as we did also. We'll be sure to telling everyone about our experience. Thank you very much.

Choice Home Warranty takes your premiums and than goes out of its way to avoid having to fix anything per the contract. Every time I've called CHW to get an appliance fixed, it's been a nightmare. My most recent experience was calling CHW regarding an ice dispenser not working on June 26, 2020. They sent a technician out on July 1, 2020. The technician came to my house with no tools and sent CHW a diagnosis. CHW approved the repair work, but could not get back in touch with the technician. I finally reached the technician who told me that he only came out for the service fee and that CHW reassigns the claim when they can't get in touch with the technician. So basically, CHW sent a crook out to my house and clearly does not vet the technicians they use.

Replace latch on door-washing machine. Excellent service-diagnosed and repaired in one visit. Also checked and replaced hose connections. Would recommend this vendor to anyone. Not a whole lot more I can write to comment upon quality of service. Thanks again for authorization of this party.

After my husband went with a new home warranty company (Select Home Warranty). We had a very bad experience when we put in our first claim. They never responded and refused to refund our money, I really hope this company is better than the last one...

The plumbing technician was very good. He had the correct tools and got the stoppage cleared. My only complaint was I put the claim in on 7/22 and they sent the technician on 7/25. Four days when you can't use the water is a pain.

Hot water heater claim. I was not aware that I would be responsible for out of pocket expenses. My primary reason for purchasing and maintaining this warranty coverage was to prevent any out of pocket cost. I'm Very disappointed! Why am I even paying monthly for this coverage? This is NOT right to charge me any fees at all.

Repair my big leak in bathroom. You said you couldn't find any one because of Cova. going around so I called Roto-Rooter to fix. You said if I find someone you would refund my money so please keep your end of deal. It was 450.00. I have a receipt available. I will send to you. Let me know **. I'll wait to find hear. Thank you.

Quick response and assignment. Appointment made with reputable company, Essential Air, within 3 days. The tech, Corey, was on time, professional, courteous, and diagnosed and repaired the issue within 30 minutes. Excellent experience and satisfied with entire process. Very happy.

Tech arrived in the time window given. Explained the issue and quickly sent for authorization to complete. Suggestions: Longer customer service hours. By the time the tech arrived, your c/s department was closed. Also more HVAC techs in our area. Tech came from outside our zip code although there are many HVAC firms in the area.

He was very friendly and helpful. Thank you. He work on my air conditioner my icebox and was on time. He was good. I will see what the company has to say about fix my air conditioner and my icebox. Thanks you.

Hi just wanted to let you know that the ice maker started working after the tech press the reset button. He ordered a new one but if you’d like to come and check it at the appointment date I’m fine with that. Laurie

The Credit Card I had on file expired. There was no way to update it online. The following month I received an email for non-payment. I could have immediately submitted payment, if you had a payment link. Why don't you?? My 2nd gripe is having to call you, and go through approx 3 different depts is aggravating and time consuming. Plus, I don't think the customer dept changed the new expiration date on the acct, as I received another non-payment notice the 2nd month. I guess what I am saying.... it is very difficult to pay you in an easy way. Surely in the Real estate portal, you can add a payment link. Surely!!! And, there is no acct balance page on the portal. I am a property manager, and have about 7 accts with you.

I received a prompt response/ options when a serviceman could not be found; quick approval for estimate. Thank you. All my expectations were met. I believe I made the correct choice in selecting your company. I had water backed up in both sinks with a dishwasher that would not pump out. Years of sludge were discovered and removed.

Our experience with the service tech was five star all the way! He was professional, quick, diagnosed the problem and made the fix and communicated everything with us very well! Definitely a great experience in an unfortunate event! Well done Choice!

Not working outlet. It is stuck in the middle of on and off. This outlet is in the kitchen. It controls the light switch. For turning the lights on and off. It stop working about three days ago. Please I need it repaired.

It took two visits for the problem to be corrected. I will wait a week to ensure there is no more leaking before repairing my ceiling and hopefully returning to normal. Water is a huge mess and can be tricky to track down.

My clothe dryer was not heating up and technician came out and repaired it and he was very professional and courteous and I will recommend his company to all of my relatives, friends, and neighbors and anybody that ask me if I know a company who repair any type of household appliances.

Everything went fine. East Texas Plumbing did a great job and was on time and very polite and efficient. It took a couple of days to get the appointment but everything worked out fine. I’m very glad that I chose CHW.

Kaleb was very nice and got the job done quickly. My only problem was that he tried to have us upgrade to a 3/4 horsepower, and when we said no, he put in a 3/4 one anyway, saying it was complimentary because he did not have any 1/2 horsepower disposals in his truck. That made me think he never had 1/2 horsepower disposals and just tried to sell us something else. It would have been $100 to upgrade and I could have bought a 3/4 at Home Depot for $89.

GARAGE DOOR OPENER. The repair men was not at all supporting. The door had started working once again and he basically did nothing but ask for the service call payment of $75.00. He was more interested in securing more work for his company. Talked down to me with asinine reasons door system stopped and then started working.

Matt, our technician, was on time, polite, professional, thorough, knowledgeable, and I would recommend him to my family!!! Thank you Choice!!! Thank you Above Par Appliance Repair!!! You made this process easy. I strongly recommend Above Par Appliance Repair, and Choice Home Warranty.

Well staff was excellent. Has to cancel cause work was done by another co just last year. Same work and got discount cause work was not completed by other co. Thank you Choice I know you be there when we need help. Thank you.

The customer service for the repair was excellent. The technician didn't call back for a few days was kind of frustrating. I really like the price and value of this service. I dont have any more to say about that.

I opened up a new claim and within 48 hrs I had a diagnose from the tech and Choice recommended getting a new machine instead of fixing it since repairs were close to retail price of a new one. The Choice team will be sending me a check so I can purchase a new machine, this was my first experience with them and I'm pretty happy so far.

I found Bruce H. to be very helpful. The warranty seems to be just what I was looking for. TBD with time! This was recommended to me by my brother & I will recommend to others. Thanks for the service. I hope I never have to use it but thanks for the peace of mind.

The service was good, but I had to wait longer than I thought to get a technician out to fix my A/C. I realize that it’s summer and people have a/c trouble, but there could be more companies available to choose from.

Your claim service response time is very impressive. The settlement amounts are low compared to your competitors. I have recommended you to many people, and will continue to do that, but your competitors seem to settle claims fair, although you guys are very fast.

Let me first say that this is the second bad experience I have had with this company. Last time I had to pay twice ($65.00 each time) for a tech to come out. This time I paid a tech and the simple problem to fix was declined by you. A simple and cheap fix ($195.00) to reconnect my ac ducts. This makes me want to never use your company again and tell everyone not to use you. Why do I pay and the work is not approved? This does not make sense.

Updated on 09/29/2021: The service representative was very helpful, cooperative, and informative. She was attentive to my situation. She explained everything thoroughly. Let me know that I would get a text and an email for my appointment time as well as my deductible payment. Thank You kindly.

The technician was fantastic. Fixed the problem and we had a good time while he was here. He called me to let me know about what time he would be there and he called when he was on the way. You can't beat that.

They were very professional and explained what services they were doing, After doing the diagnostic on the unit, They then came back and explained what exactly they were going to doing to fix the problem. They were on time for the appointment too.

The initial request and follow up appointment were quickly scheduled. Our designated service technician arrived on time and was friendly, but we're disappointed with repair of one item. The issue actually became worse after the service - I called the technician for a follow up service request, but never heard back. The following day, we left for a week and upon return, that same toilet is now leaking and not operable.

The man that came to repair our Air Conditioners was very thorough and professional. Our units are working very well right now thanks to him and his ability. It is especially helpful since it’s 108 degrees outside. We would highly recommend his work to anyone. Very efficient. Thank you very much for your service and quality.

Air conditioner. Expert arrived on time and everything was in working order. My filter had clogged up. New filter was installed and all worked fine. I thought filter was 90 days but it was only 30 days. It was my mistake that cost me 45 to learn, lol! Thank you for promptness. Expert was super nice.

My Water heater broke down on a Saturday and was totally replaced by Wednesday. If it wasn't for being on a week end I would've had it sooner. The overall experience was excellent with CHW. There was a small charge for none covered parts. The Plumbing Co. CHW sent, was very professional and you could tell they were Pros. I saved a ton of $ by being covered by CHW.

Contract came on time, called before his arrival and figured out the problem. But it did take Choice 24 hours to approve the replacement part, but they did and now my AC is working. Great. Choice was a great home Warranty plan for my home so far and I will recommend to others.

Microwave had stop working and tech came in and to check to see what the problem was. It was shot and was given a fair settlement to replace and so far I have used my warranty to cover other things that was not working and very please / ty.

Terrible service!! Multiple days of no AC with no technician scheduled and an unnecessarily difficult reimbursement process that delays work even more. Thank God for kind neighbors otherwise we would still be sitting in 100+ degree heat. I am extremely dissatisfied.

The first appointment did not show and I had to call to get rescheduled. I was told that your company was having issues with this vendor. I was reschedule the next day and tHe service I received from the air conditioner vendor was excellent.

When I called I was immediately told my claim was denied. No options were given. When I said I wanted to cancel account I was then passed on to a manager who was able to tell me that they could make the repairs from an fund for non covered issues. Wish I had been told this in the first place to avoid unnecessary aggravation. Mary

This is the second time I've used my policy and this time I actually had a person come out who was a trained professional. He was three days early & fixed my dryer. I was astonished that the dryer had to be dismantled (including pulling out the drum) to replace one little sensor.

My claims are never covered for some reasons. My fix was an $80 fix. I paid $65 but Choice could not cover $80. I called and never got an answer when I asked to get called back, they called back but was hung up on.

My original claim was rescheduled without my approval. This caused a lot of confusion. The reassigned Memo came after my original meeting with Geaux Pro. I called the new co to cancel their assignment. The original Geaux Pro assignment had to resubmit all their paperwork. It was nearly impossible for me to call and get a real person at your company. Very disappointing. And getting to claims on the website was impossible. Your voice message re going on the internet was thus incorrect. More disappointing. Geaux Pro was great though. Got the part in a day, installed and I had a/c. Call me if you want to talk about this.

My AC has been serviced by Choice for the past two years, the technician came on Thursday and after checking carefully found that the AC needed replacing. I am 73 with underlying health issues and in need of my AC. I was told that they would put a rush on my order.

The Salesperson was not forthcoming about the contract. They will say anything to get you into a contractual agreement. I was told that my Refrigerator was going to be replaced, only to find out you do not replace Kitchen Aid Refrigerators as such, a very small amount of money was offered for a high end Refrigerator. Very disappointed..

The offer made 299 for a 800 gas dryer is a joke. I can’t replace a dryer with that amount and now have nothing. This is not how American Home Shield worked and now I question making the switch to your company.

Your representative on the phone for my first claim was outstanding. I cannot praise her enough. The technicians who came to my house for my first claim and the other one for my second claim were great as well. Thanks!

Technician was great. He recommended replacement due to parts not available. Not happy that Choice is only covering 499.00 to replace a dryer that would cost over 900.00 to replace. To make it worse, I was told it could take 30 days to receive the check. We will be looking for a different home warranty company after this is over.

We live in South Georgia where it is extremely humid and hot. We woke up to no air conditioning and immediately contacted CHW. We were given the option of waiting for a service agent to respond to CHW's request for service or selecting our own service agent. We chose a company that we knew was CHW accredited and had worked with before and we were cooling by 3 p.m. that same afternoon. We paid the cost of the repair and, as in the past, CHW will reimburse us within 30 days. Thank you CHW and Rose City Electric!!!

The technician was very knowledgeable, courteous, and clean. Came in and took care of our issue quickly and made sure that we were satisfied before they left. Technician answered any and all questions without hesitation and with confidence. The technician knew what he was doing. CHW has partnered with the right people. Thank you.

Choice Warranty responded quickly to dispatch our claim. The repair company was there the next day. He replaced the exhaust fan quickly, and was very polite. I would highly recommend Choice Home Warranty Company. It can be very expensive when something quits working in your home. It is a relief to know that we can contact Choice Warranty when we need them.

Bathtub faucet won’t stop running. Choice Warranty arrange for a plumber to come out and repair it. Within one hour of the service call the plumber was finished. I reported this on a Saturday morning and the plumber came out Monday morning. I am very pleased with the work and the response.

This is the second time Choice Warranty just let me down. Second time I tried to use them and they did not send a repair person to my house. I have to get a repair person on my own to the job that I paid them to do every month and I have to pay these people out of pocket. It doesn’t make any sense to me to paying a monthly premium and can’t get the help when you needed it. I would not recommend them to no one. They are a fraud and a thief. Maybe they work for someone else but not for me. I think this is my last call to them. They are not good for me. Maybe they had customer give them good rating but if I have to pay out of my pocket $300 then it’s not for me.

CHW couldn’t find a provider in our area to fix our AC at a reasonable time. We called PICA HVAC after no luck with other companies. They were very quick to respond, got us help the same day. The technicians were kind, respectful, knowledgeable and did a great job. We were thrilled we were able to get help so quickly and would work with them in the future.

We had a problem with our air conditioner. The repairman was very friendly and explained everything to us so that we knew what he was doing. If we have any more problems in his field I would hope he would be the service provider.

Everything from start to finish went well. This was my first call to Choice Home Warranty. Within minutes the appointment was made..then confirmed ..and the repairman (Matt) called when he was on his way. Very nice and professional. So much easier than trying to find service on my own. Matt deserves 5 stars and I'd give him more if I could. Thanks CHW for your fine service.

I was amazed that a technician was scheduled the SAME DAY I contacted Choice about my dishwasher issue. The technician was very thorough and did an excellent job. I am extremely pleased with the quality of service. I am a new customer and have had terrible service with another company. Choice is the way to go.

The tech arrived when he said he work. He was friendly and knowledgeable. It did take a while for the ordered part to arrive, but as soon as it did, he returned and completed the job. The unit is worked very well and quietly.

Have waited one week with no air conditioner! I understand COVID delays the process; however, if a CHW rep told me "this will take more than just a few days, maybe up to 5-7 days," then I would be much more satisfied with my CHW experience. Communication was extremely poor. I contacted and was much happier with the company who will be fixing my AC, she communicates WELL. Also, I have to pay $525 - ??

A/C repair. I was very please with the speed in which my claim was processed and handled. The company that handled the claim was professional and available when I call to see when the technician will be arriving to service my unit.

Repair wall oven. Service person kept me abreast of his arrival. He was knowledgeable about his work, found the problem, replaced what needed to be replaced all in a timely manner. I did not know in advance that cash was not accepted. Had to make other arrangements for fee at the last minute.

The technician was very nice, very friendly and very patient explaining the problem. He explained what parts he needed and when he would be able to come back and fix the issue. He will be coming back on Monday to fix the problem.

Mervin's A/C & Heating came out and found my unit was low on freon. This is the THIRD SUMMER I have had to get someone out to put in freon. The inside unit (coils) needs to be replaced, NOT recharged every year! Mervin's submitted paperwork indicating the coils need replacing. When the freon is low the coils freeze over and condensation drips everywhere causing more damage. I pay CHW monthly in case I have problems with things. IT NEEDS TO BE FIXED CORRECTLY ONCE AND FOR ALL! It will eventually destroy my heating unit costing double the cost. I'm NOT HAPPY RIGHT NOW!

Signed up for a quote online, got called. I decided to go with a year purchase at the old rate that my wife had (33.75) with a service fee of 45$. Agent told me he could honor that, send me an email with of agreement of 65... took me a day and half to get this fixed.. Got transferred 2 twice only to have agents hang up on me! Terrible customer service. I hope my warranty is better.

Updated on 08/15/2020: I posted a review of this company the end of last month. I stated that our air conditioner needed to be taken care of and was service on July 7th. It was determined that the air-conditioner needed Freon which is no longer available. We paid Choice Warranty $994.00 on July 13 to take care of our air conditioner. Since July 13,2020 to date, we have had no response via email, text, or phone from this company. Both my husband and I called daily. My daughter called. Since my first post resulted in THE ONLY response from the company on July 30, 2020. (They said they would be looking into resolving this problem.), I felt that I needed to inform the public about our experience. Consumers need to hear how they treat their policy holders claims.

During these uncertain times, when my air conditioner stopped cooling I was concerned how long will it take to get it repaired. After submitting a ticket on Sunday evening 7/19/2020. I prepared for a long wait. On Monday 7/20 CHW contacted me letting me know they was working on getting service personnel out as soon as possible. Much like I expected. But I never expected it to be the very next day. Wow sure enough a service personnel from Tristar HVAC & Maintenance was scheduled to repair my unit 7/21. I could not have been happier. The repair person was on time, courteous, efficient and I'm sitting in a cool home despite the uncertain times. Thank you CHW for going above and beyond my expectations.

I initially completed a claim online for a service call for my water heater which was 18 years old. After the 2nd call for no hot water it was determined I needed a new unit. My assigned plumber did a great job getting everything coordinated with Choice Warranty and within 48 hours I had a new unit installed.

Dishwasher was apparently working (according to Home Inspection) just prior to us purchasing our town-home. We finally decided to run it the other day, and it did not function at all. Repair crew took unit apart and determined that water from this 14-year-old dishwasher must have leaked into the electrical panel and ruined the circuits. Our claim was DENIED due the "water-damage", even though it from an internal malfunction. We are very, very disappointed by this ruling.

They claim within 24 hours you will get a service email for an appointment. I called in on a Friday for no AC. I ended up having to hire my own company come in and pay out of my pocket. I called in three days later to have someone come out and complete the repair that’s costing $2000 and still five days later I still don’t have a service guy to fix my AC. They want me to pay it out of my pocket and they will reimburse me.

I expressed to Mr. Frank ** I did not want phone calls after I signed up for the coverage. I continue getting phone calls with more sales talk!! Therefore, I want to cancel my policy and I want a total refund of $862.50. This should be possible as it has only been a few days!! I expect my credit card to be refunded!!

I wanted to let you know what a great sales experience I had with your representative, Dondre. He was so helpful, friendly and nice every time we spoke or communicated via email. I had bothered him several times with my questions and he always made me feel like I wasn’t a bother - I really appreciated that! I was glad to give him my business!! Too bad every customer service person I deal with couldn’t be as friendly as Dondre. I hope he somehow gets recognized for the great work he’s doing! Thank you Dondre!

He was very kind, and I would recommend him in a New York second.

Water leak problem. Plumber fixed the problem. Good job. Recommend highly. Everything is working. Not much I can say. I didn't sit and watch what he done. As for Choice, I called, talked to man on phone. He took problem and said a plumber would get in touch with me... He did and all is well.

Customer Service Agent responded promptly to my service repair needs. She was very cordial and explained clearly the order out vendor procedure. She was so polite and pleasant while transmitting business. At the end, I was sure of all next steps and procedures to follow.

Highly recommend. Prompt service. Really happy and excited to work with these guys. A friend recommended them and said he had zero issues getting his boiler replaced. Hope I never have to use it but have zero doubt it will be an issue when I do.

Tech came by, paid $75.00 for show up. Then I was told that your service wanted $350.00 more to get a new water heater installed. I said I would pay, but still no hot water heater and it continues to leak. So I will have a nice water bill. THANKS!

Very pleased with the response and the service. This is the second time I’ve filed a claim and both times the experience was great. I am very satisfied with Choice Home Warranty’s price and their service. I would recommend them to anyone looking at home warranties.

Choice did a good job for us. They were prompt to respond and dispatch a repairman within a few days to get our refrigerator working properly. The technician was courteous and did a great job and I appreciated his friendliness and professionalism. This is our first experience with Choice Home Warranty and it was a good one.

We entered a request online and it was rejected. We ended up having to call in. The lady who answered seemed confused and we couldn't understand her very well. The servicemen called to reschedule and another showed up unannounced. The problem was resolved quickly. It was all so confusing...

Air conditioner repair. Tech was very helpful and fixed the problem. I would use this tech again if I had a future problem. I could only hope that in the future you add on more things to cover if I have a future repair problem.

On Tuesday afternoon our air conditioner quit working. We were doing some remodeling work and he had turned of the breaker. I called Choice Home Warranty and told the representative That I had a special needs son and really needed it fixed ASAP. They sent me a name and a time frame for the repair. The repair man called me before 10am and asked if he could come early. So when he got there he did an inspection on our unit and then he wanted to see our electricity Box. And he found out there was a mistake in labeling the breakers. I bought a 5 yr plan and have been happy with them. Sue **

The tech was great, arrived in window. Choice Warranty, however, placed a date of parts arrival of a week and a half for a refrigerator that was not cooling below 64 degrees. A rush should be placed on parts for such an item, as it is an emergency. The service turn around after they receive the parts is two days, earlier if they get the parts. All in all, we will be without a cooling refrigerator for almost 2 weeks. Not ok.

Ac repair went smoothly.... Tech come out, found the problem.. Motor was bad.... Second tech verified the problem that the motor was bad.... Repair Was schedule for the following week. I’m excited that they were able to find the problems. I wish I had turn around service, but I’m okay with the process they have.

Very disappointing having to pay$119.00 instead of the $65.00 agreement with Choice. The technician was supposed to be here on 7/21 between the hours of 7am and 11am. They never showed. They told me it wasn't their fault that they never made that appointment with Choice. They agreed to come on the 22nd. It ruined my whole 2 days. Very annoying and disappointed.

Was not happy with Nate service. But CSA, service was awesome. I would recommend them and have them do my service any time. Very thorough and friendly service and show up at the time promise. You can always send them back when I need service again. Thank you.

Hello, Well...1st of all,..I must admit that after inquiring on the website about information, I have been bombarded with robo calls and emails. That you need to work on. I do not like pressure selling nor do most people. However, Todd ** was the ONLY one who would correspond with me via email. He replied promptly and answered my questions without any pressure selling, which allowed me the time to make the decision that I did and subscribe to your service. I think you need to pass on this method of communicating rather than hassle people with back to back robo calls all day long. Again, Todd was great!

My claim was handled immediately and assigned to a local company. I received a call early the next morning with apt details. The guys from AGMYNS COMPLETE CONSTRUCTION LLC actually called and asked to come early. They were very professional and got right to work, got the repairs approved and were done. Cool again.

I signed up for first time with Choice Warranty, Jason was great explaining all details and was very courteous. I was happy to hear you are 24/7 and your prices are fair, thank you. I would pass it on of my experience signing up with you.

Amy ** was very professional and helpful. She was able to get me a good rate and explained all my options for various plans. She provided her contact information as well as her hours in case I had more questions. It was a pleasure working with her.

I was assigned a manager to discuss my case and no one called me yet. "It has been determined that the schrader valves are damaged and leaking refrigerant. These valves are immovable and would not develop a leak in normal operating conditions. This does not constitute a normal wear and tear failure." How did they get damage? I do not understand.

It could have been a little better, as it was confusing when it was suggested we find someone ourselves, as Choice was not able to do so. However Choice did find a company and the problem was resolved in a timely manner which we appreciated very much. Thank you..

I purchased a five-year plan and EVERY time I make a request with a repair I get a denial for a made up exclusion. I am sick of paying and being denied by my own insurance company. I want to be refunded.

I've been a customer for years now but on the verge of finding a new warranty company. My experience has not been great. My most recent visit the technician was very pleasant and knowledgeable. However, it took 6 days to have service. In the past I've had no show technicians, technician diagnose the incorrect issue, etc. Covid did not cause the delay in getting service because this seems like the norm for Choice. I've experienced this since having this policy. If you want to improve your customer service experience change how the technician responds to request. If a technician pulls the order and can't provide service within a few days it should be left opened for someone who could. Service response times is very important to a customers and they shouldn't have to call customer service and request they reopen the ticket because they need service more immediately.

Updated on 08/15/2020: I posted my Choice Experience with reimbursement on July 27 and was immediately acknowledged by Choice who elevated the complaint to Director of Consumer Relations. There has been no follow up since. In short Choice lowballed a dishwasher replacement and did not cover the installation.

The customer service representative and technician were very helpful. But, I feel that the coverage was misleading... your ad states that the unit will be repaired or replaced no matter the age or brand. THAT STATEMENT IS NOT TRUE. I WILL NOT RENEW MY COVERAGE AND I WILL NOT RECOMMEND YOUR SERVICE TO ANYONE. You did not pay for freon, coil, duct, copper, drain, flush, filter, driers, drain, disposal. Surely all of these items would be necessary in the full replacement of the unit. VERY MISLEADING...

Water Main. The plumbers who came out, CD Holliman Construction, were friendly and worked with me to resolve the issue. They stayed in the area (they didn't have to) while waiting for clearance from Choice Home Warranty. Once they got the go-ahead, they had it done in 5 minutes. Great guys!

I've been using CHW for more than 5 years now, mostly good experiences. They hire local vendors/technicians to get the job done. Most vendors are good to work with, but you'll always get a few technicians that are less experienced (or don't want to do the job), and doesn't accurately pin-point the real issue, and your claim gets denied by CHW, and then you're forced to hire a contractor yourself. I guess this is the nature of the business.

Fast, friendly service. Mike the technician was great. He came in and fixed our AC unit within the hour. Been with Choice a few years now and they know what they are doing...even with the Covid 19 delays going on. Take a chance and join up, you will be glad you did.

I appreciate the prompt response to my problem. A service technician is coming at the end of the month. Thank you. I am looking forward to having my ice maker repaired. Since it is summer I appreciate having ice. I sure hope my refrigerator freezer ice maker is repairable. Thank you very much for my help.

David came out and got my AC AC back up and running quickly. He was professional and respectful of my home. He explained what was wrong with my system and how he fixed it. He also gave me some pointers on routine maintenance that can help my units run more efficiently and last longer.

The washer wouldn’t turn on so Choice Home Warranty replaced the machine for us. The washer was fairly new less than 2 years old and it had push buttons on the panel to control the functions. We are going to replace the washer with a different brand, the old one was a Kenmore machine.

We had issues with our Ge Spacemaker xl 1800 microwave. We called them and they sent out a guy which we really liked and was comfortable with. He looked at it and wrote up the issues and then Choice emailed us and said it was more cost effective to buy a new one than to repair it. So first off they gave us an estimate to replace of $169.99. We declined that because one almost identical at Lowe’s was $319.99. So the manager re-evaluated the estimate and moved it up to $299.99 which made us very very happy. Thanks a lot Choice Home!!!

Travis called before coming and came at the time designated. He was diligent and went through the air conditioner and found the problem and repaired it. He had to go get the part but returned and installed it. We would definitely use him again.

Garbage Disposal. The technician was honest, friendly, and helpful. He made the service easy, quick, and complete. I would recommend Mr. ** for any future service. I was also very pleased with Choice Home Warranty’s quick customer service in acquiring a technician a few days after my claim submission.

I had a problem with one of the light fixtures in the bathroom. The technician quickly assessed the problem. He was able to resolve the issue quickly and simply. I have no complaints with the service I received. I am satisfied with the overall experience.

A/C Compressor. Main floor unit overcharged with 410a refrigerant causing system high pressure switch to turn compressor off. Joel ** adjusted 410a refrigerant pressures, and checked temperature difference between supply and return air and adjusted until there there was a 20 degree difference.

Only thing I think should of been done was that if they are not going to show up on the return call when they say they are or have a problem with parts they should call and let their customer know so we don't stay home waiting for there return. Had to cancel an appointment so that I was home to make sure I didn't miss the tech.

As a new customer I haven't received my receipt for purchases made. I have not received the warranty itself and it has been more than 15 hours. This is not a good start, the first thing you do is give the customers a receipt. It is hoped that someone will reach out to me soon because my only call at this point will be to cancel.

Repair est. $650.00. Choice offered me $349 to replace it. That range had a sale price of $1099. Mussed sale. I declined the offer. Was too low. After discussion they are now offering me $599. Final offer. Not happy with the low amt. being paid. I will have to put quite a bit with it to replace with new one. I ask about repairing and they will not warrant it for the remaining 6 months of my policy and will still only give me $599. Bad deal.

I had to continually call and speak to folks from El Salvador. You originally wanted me to wait a week and 1/2 (9 days) for my A/C repair. Only R ** from your SALES department finally helped me to get service. I had to call countless times..was placed on hold totaling hours... and lied to twice. The technician that finally came was EXQUISITELY PROFESSIONAL! Your company owner, Mr Hakim needs to CALL me for lying about CHW's "going the extra mile" because of Covid-19 (03/23/20 statement). What a HORRIBLE company!

The contractors used are A1. But the CS and the handling of the claim is the worst. What the company has done to my family to save a dollar on a part is unforgettable. I agreed to pay more. Was told no. I've been guaranteed No hot water for 2wks. Thanks for the 3rd would experience!

Service tech was on time and courteous. Tech was Knowledgeable and did a great job. He was aware of his surroundings and clean up after repair. He also kept me update on the work's progress. I was pleased with the experience.

I have updated this review from 1 star to 5. A tech was finally sent out today and my issue was fixed. I'm still angry it took 2.5 weeks to get an AC unit fixed in sweltering 90 degree temps, but the quality of the tech was absolutely phenomenal which helped make up for this. He not only fixed my problem, but educated me on my entire system and the things I need to do to get maximum efficiency.

I called regarding my sewer system, the tech came out and checked the aerator. I later got a text saying my pump wasn’t covered, when clearly the contract says that it is. This is the 3rd time I’ve had to call. The garage springs weren’t cover either. So what’s really going on with CHW??? Mind you, all the techs that came were GREAT!!!!

The process for submitting a claim was very fast and easy. I received a response quickly that my repair had been sent and accepted by a provider. I was very pleased with the quick response and with how easy it was to submit a claim online.

So far happy with Choice Warranty. A little confusing why I have to pay for service charge again since I already did and problem better but not fixed. My AC was just blowing hot air now cools off at night but not keeping cool during day. Service was timely and prompt and Communication was good.

Things went rather smoothly. The representative was very courteous and explained everything well, less hope the company lives up to what was stated. I’ll inform my sister to change her home warranty to choice also. Her name is Mrs Renee **.

A/C was not cooling. Cooling Consultants responded as scheduled and resolved the issue within two hours. Mr. ** was courteous, efficient and professional. I would recommend him to any one and I recommend Choice Home Warranty to anyone. I intend to replace the outside filter on my air conditioner in a month or so and will definitely use Choice and ask for Cooling Consultants.

We had one of our a/c units not performing too well. We contacted Choice Home Warranty to discuss our problem, CHW, was extremely helpful and had a guy out in a day or two. Kevin with J & C contacted me to set/confirm a time to check our a/c. He was very knowledgeable and had us up and running in a very short time. He was as polite and courteous, and just a very nice person! We have another repair to be done in one of our bathrooms. I hope the next repairman is as pleasant as Kevin. We’ll let you know.

A/C wasn't working right. I called it in on a Thursday and I know that everyone is so busy because of this virus, you got me a appointment for Wednesday. They came out when they said the technician worked on it and got it working right and it is working great better than it has been.

I'm very disappointed with replacement thermostat that was put in. Based on AC guys that's what was approved even though they provided model number of the thermostat that went bad. I also called Choice before AC guy replaced it but didn't get anywhere with it.

I filed a claim on May 16 because our air-conditioning stopped working. Choice sent out the technician. The technician tried to repair the air-conditioning unit on May 29 and determined there was a major leak on the unit that was 20 years old and needed replaced. Choice did not contact me until June 5 by email and stated that the technician cannot do the work because of a Covid related illness. I was very concerned that someone with Covid was in my house. The customer representative at Choice did not think the email stating that was a big deal. I called the technician myself and he stated that he did not tell Choice that anybody in the company had Covid and that he submitted a claim stating that the air-conditioning needed replaced.

Refrigerator need service. Filed a claim. Not happy with the first technician assigned. No text, message or anything, & no show on appointment date. Left message to Choice Home Warranty & immediately assigned new company. Very happy with Choice for their immediate resolution. Company A&E, very professional. Tech came on time, wearing mask & Shoes removed inside the house. Very respectful. Parts ordered & scheduled me for next visit. Very reassuring..Keep up the good work & professionalism.

Garage door. My request has been done in timely manner. I like the customer service they provided to me this time. They picked up my call and took my order in action promptly without any delay. Thank you for the service you gave to me in such difficult time.

This claim has been ongoing for 9 months. Two technicians failed to diagnose the problem correctly and therefore did not fix it. The problem is a broken spark module that was diagnosed by the third technician but he did not order the part from a reputable distributor and a choice customer service rep told me he never turned in the diagnosis. The tech told me he would order the correct part from the Dacor parts factory and call me back. It has been a week and he never has called back and I cannot reach him. I am asking you to intervene so my cooktop can be repaired after 9 months. Please call me after you receive this correspondence.

The warranty contract I received in the mail stated that I would be given the information if the technicians they are to do the work on the service claim, so that I could schedule a mutually acceptable time. I filled the claim form out online and was told that I would receive the information about the time and date of the service appointment. I have no say in the technician company, nor do I have a say in the date and time of the scheduled appointment.

I became so frustrated with the runaround and lack of customer service that I gave up and paid for the repair myself out of pocket. In my opinion this warranty is absolutely worthless! I could not be more disappointed! Please do yourself a favor and do not purchase a warranty with this company.