Choice Home Warranty Reviews

I've only had to call/report a claim with Choice twice. But, both times, it was because my furnace had gone out and, both times, on a day when the outside temperature was 18 degrees or below. The first time I contacted them, they told me they couldn't get anyone for at least a day, possibly two. I asked how they thought that was a reasonable timeframe given the well-below-freezing temperatures. They gave the audio version of shrugging their shoulders. I asked if I could just call a company to come out that day and Choice said they wouldn't cover it if I used another vendor. I understand that they have their own vendors but none of their vendors are local (within 20 miles of me) and I would think that they should have a healthy number of vendors to accommodate.

Gary ** was very helpful and knowledgeable, he saved me a ton of money and I really appreciate that. I will refer my family and friends to Choice. The next step is to see if they live up to their words with the service. Thank you, Gary.

I would recommend the service tech but, I am disappointed in Choice Warranty Company. I was not aware of the service fee going up $25. I will be seeking a new warranty company. I’ve had this service for a while now and had been pleased with it. But with the fee going up $25 doesn’t fit my budget unfortunately. I would have also liked to have been notified of the change.

Waiting for appointment service is longer than I would expect due to the cold weather. I have all electric in my home and it’s very cold this time of year but I got Email by for service pretty fast for date and time.

Great customer service. But had to give 3 stars because they sold me a policy instead of transferring the old policy, which had to be reversed and cancelled. But all was taken care of and I am pleased with the service.

I was very pleased with the representative, however I was very disappointed that Choice would not cover a part that was defective in my HVAC unit. They claimed the unit was dirty when the technician clearly stated that a part that went bad had a factory defect. The tech was still at my home as I was speaking to Choice about it. When Choice told me they were not covering the part because it was "dirty" he shook his head in disbelief.

CHW so far has been working pretty well for me. Bought a 6 year plan and have not regretted the plan. CHW has replaced 2 fans, A/C unit and now awaiting a pool leak approval for reimbursement... We will see how the latest repair goes… So far, I am very happy with the warranty program.

You refuse to repair my furnace. Made my appointment as indicated for two case managers. Date of appointment both case managers was a no show. "This is a friendly reminder that your 15 Minute Claims Discussion with Case Managers Andrew P and Jade D is at 06:30am (Arizona Time) on Monday, January 3, 2022." I had to pay the contractor!!!!

The job with the bathtub and toilet was very good. We were very satisfied with the results and the tech was very professional. Thank you, my brother was happy with what was done. We will be glad to refer a friend or family.

The tech really knew what he was doing and handled it like a Professor, a real good job. He had all the parts needed on his truck. There were changes that was needed and he took care of it the right way.

I have had my thermostat replaced three different times. Due to not responding to my temperature request. This time the EMS Home Services Repair man went into the attic and "cleared out" a part of debris and that fixed it. My heating system is finally working efficiently. Nice to have heat when needed.

I placed an order on Friday and a contractor didn't come until the next Wednesday. Alex was good and seemed very thorough. He said he found a loose wire, but since him leaving the heater shows heat or aux heat but the blower is not putting any heat out. So can we call him back to figure this out? But to freeze for 5 days is not acceptable!

I was told that I had someone that came out on January 4th and I was not home. I'm sorry I was not aware of the appt., then it was rescheduled for January 7th, I call Mattworks and told the guy that my problem was solved and didn't need anyone he told me he would let the technician know. I had the water leak back in December 10 -15 2021, and I needed to have someone at that time. Thank You. Chandra **

So far the claim representative was excellent, however, when I spoke to the sales representative about service, they stated that service vendors would be available between 4-8 hours upon service call? The claim representative said it can take 24 hours? Why the difference?

My water heater's pipes coming out of the top were completely corroded and water was gushing out for ten feet. No way to repair it. Alex told me you wouldn't cover it, only the heating element. That's baloney. If I need a new water heater, you should cover it. You list water heaters as one of the appliances you cover, not water heater elements. Not happy, and won't be renewing.

I am hoping for a good service as well - Customer support was very friendly. My service agent was very helpful in explaining the details of the plan to me - it was easy to pick the policy plan and duration,

I called 1-9-22 and I’m I have to wait 72 hrs for the job to get done!!! When I read the reviews a lot of people was saying they were getting the job done the next day. But this is my second request to solve the problems I been having on my property, and all my appointments has been days away.

Home Choice always provides a quick response to your request. I have never had a bad experience with CHW I have had my contract with the 7 years. Each time technician responds and quickly correct my problem. Thank you CHW.

I was told by CHW that my repair would happen on Tuesday 1/11 from 12-4. I just got an text from Ace of Spades Garage Door Service that they won't be out until Thursday 1/13 from 2-6. I can't utilize my garage during the cold weather. However, the deductible and monthly payments continue to increase. May have to stop with CHW after this repair

The technician was fine. However the extra fee that I am being charged is ridiculous. Nowhere in my contract does it state that I would have to pay extra for misc. items. The company already raised the rates per month and hiked up the service charge.

I made a claim for garbage disposal leak and the claim was rejected stating leak due to rust or corrosion will not be approved. Any logical person will understand rust or corrosion is caused by water leaks. Moreover the leak appeared very recently and there is no evident rust, still they are rejecting this valid claim. Choice will find all reasons to reject the claim it seems and their goal is only profit but not customer service. Highly disappointed!

I’ve had to use the warranty for my furnace in the past and the company that was sent out to assist was very helpful. The worker didn’t leave until it was fixed. I told everyone I know about my amazing warranty. As a new home owner I’m thankful I’m not alone.

We have had to use our warranty several times. CHW has always been easy to work with. They provide excellent communication and always work hard to get your repair promptly completed! I would highly recommend them when choosing a home warranty.

My name is Marvin. I just want to say that Mr. ** was thorough in completing the required maintenance & explained what caused the leaking. I would recommend Mr. ** to anyone needing an experienced plumber. Thank you for providing quality service to this 1st-time homeowner.

The technician that came out was fantastic, he was very knowledgeable and suggested replacement for my appliance. As for Choice, they offered a Lowe's gift card for me to replace the appliance myself.. Never had that done before but ok so looking at lowes everything was too expensive so brought this to their attention and I was told they can't give more funds for replacement. But I can shop around... wow. Horrible.

Technician was punctual, professional, polite and friendly, answered all the questions that I had. It felt like he's technically sound and has all the skills and experience under his belt. Without any hesitation I would recommend him for any appliance repair job.

Refrigerator went up, called Choice. Technician came out, diagnosed the problem. Compressor. Next day, offered me check. (Refrigerator too old to repair.) Started shopping for new one. Process was fast, simple and I am a happy camper. Great job Choice.

Heat pump went out on Dec. 20th. Took 10 days to get someone out to fix it. 4 days later on Jan. 2nd heat pump quit again, I called Choice after I went online, Could not find a way to submit a recall on Heat pump. Went online on January 8th to check the claim status. Did not see anything. Then a few hours later there was a message that a different company was coming to fix the heat pump. So 26 days later hopefully the heat pump is fixed. That is not a good rating!.

Repaired ice & water build up on GE self defrosting freezer due to blocked condenser unit etc. Dismantled, cleaned and repaired. Now in full working order - took time to clean interior pipelines etc. to ensure no issues after re-assembling unit and pushing back into place.

The best always dependable awesome company. The people are understanding and always help me with my problems. I can’t say anything wrong with it. I’m going to let my friends and family know just how awesome this company is. Well worth having them. I’m really happy with them. Thanks so much for all the people at Choice.

The tech was great at communicating with me. He was quite punctual. He was respectful, wearing a mask, covered his shoes. He was soft spoken, polite and got the job done quickly and left no mess! He didn't even get my dog barking like many techs do by being noisy and talking loud.

Excellent timely response, technician was very professional, very knowledgeable and pinpointed the issue within minutes. Authorization for repair was given to repair my AC unit and it was wrapped up in about a hour! Very satisfied with the process once I was able to submit a claim online, calling in was unsuccessful due to personnel shortages.

We appreciate your prompt attention to the claims we have filed. So far our experience with your company has exceeded expectations and we certainly hope that we can continue to affirm your competence.

I was told my dishwasher was to be replaced, but I only got limited funds to replace it. I haven't received any funds yet because I ask to speak to a counselor. I canceled the request to speak to the counselors and I requested the funds you allowed me to get and I'm still waiting for the Lowe's card so that I can purchase a new dishwasher. I didn't read the small print on the agreement. Question - why say that you will replace and give only half the funds for the purchases? I don't get it. I have already paid for the item by paying your monthly fee. When I receive my Lowe's card I will re evaluate my experience with you.

The the tech was very competent in his knowledge of how to replace the opener without wasting time. He cleaned up after himself. There was no garbage left behind. Would highly recommend him and his company to anyone! Thanks for your help.

The replacement amount is much less than needed to purchase a new refrigerator. I will have to come out of pocket since it is a voucher for Lowe's and not a check. However I am not willing to haggle with you all. I will make it work.

Gentlemen that I talked was very knowledgeable and explained the warranty, he ended up saving me money. I called two friends and recommended Choice Home Warranty, they both said they would be calling. Now we’ll see how they handle claims if and when I need that becomes necessary.

Choice has been very timely in getting repair technicians out to my house ASAP when they were needed. This has been greatly appreciated, especially when some of our problems occurred during the busy holiday season. The only thing I can imagine them improving is having automatic claims notifications being a little more detailed - for example instead of just saying "your claim was approved" it could tell me what the claim is exactly "your claim to repair X item and replace item Y was approved." That would have saved me the trouble of having to call Choice to ask an associate what exactly the claim covered and didn't cover.

The technician from BJ's AC & Heating, came earlier than schedule, which was good. He did an excellent job on solving the problem of the washer and dryer. He took time and explain what was being done and offer suggestions for future use. Thanks to Tech: BJ **.

Very misleading and poor business practice! My water heater went out and needed to be replaced. I am having to pay for the installation which makes no sense to me and it’s not why I purchased a home warranty! Extremely dissatisfied! I’m going to try to opt out of my six year contract after the situation is resolved.

I had standing water in my kitchen sink and placed the call to Choice. The next day the service tech showed up on time and went to work getting the water flowing. He knew exactly what to do and was so pleasant and polite. Thanks, Choice!

Lady was helpful and saved me money. Call was quick and did not take long. The whole time the lady was trying to save me money. I was really happy to save money. I mean isn’t that everyone’s goal to save a little.

Elizabeth ** made it very, very easy for me to sign up for a new policy, as my previous company is not renewing my policy as I had to have my whole air conditioning and furnace unit replaced this past summer.

Both upon my conversation with your representative and review of the contract I am pleased with the nature of this transaction. The proof will lie in the handling of a claim if that event occurs in the future. I expect the same courteous service as I did in my conversations with Malcolm.

The response time for CHW to get a technician was much longer than hoped but The gentleman who came to inspect the appliance was knowledgable and informative. He correctly anticipated the failure of the control board to be expensive enough to warrant a replacement. The amount initially offered by CHW was hardly enough to pay the labor cost of replacing a built in appliance let alone the cost of the appliance itself ($329). On appeal the amount was increased to ($1080) close to 50% of the cost of buying the cheapest comparable replacement appliance I could find ($2333) but still puts me out of pocket over $1700 once I pay for the new appliance, labor to install and taxes.

The program offered seem excellent, however, the proof will be if everything I understand is truthfully told to me. The problem with insurance programs is the effort made by the insurance company not to pay. I have equipment that is going on 20 years. Will it be covered? A/C and Heating nearly 40 years (time of construction).

Jason was very knowledgeable and helpful on our home situation. He wore a mask and booties and kept 6ft distance while speaking to me. Unfortunately the homeowner insurance didn’t approve for our situation to be fixed, so our problem was not fixed.

not satisfied with what was done as it is still not working and continues to leak. Unable to rate when it is still not fixed.

They worked with me to get our home covered, and for a good price.. I haven't used the coverage yet, Our salesman help to get the price affordable, and with got the 6 year package. They were very knowledgeable and answered all my questions,

The represented and was very very sharp in her knowledge. She got me to join and I'm so glad I joined. Five stars to Ann. What more can I say about her. She was very kind of courtesy. I'm very knowledgeable on her subject. Choice Warranty. Thank you very much. All I have to say.

The technician was Non communicative. I asked a few questions when he was here with almost no response. Also tried calling tech and texting tech after he left here, also, I left a voice message for him when I called. He Never responded.to the voice message or the text,

Had washer evac pump go out, 3 room flood, dryer went out 2 days later drying all the towels. Choice bought me a new washer since parts weren’t available to repair washer, fixed dryer in 3 days. Excellent service and response. Thanks.

Don't know what's wrong but lights won't come on and fan doesn't work properly. Could be the remote or the fan. Don't know which one or could be both. I'm too old to climb ladders and try to fix or replace it myself.

The tech was professional and courteous, he checked everything out and was able to fix the issue the same day to get our heat working properly. We appreciated that he came back to get it working with the cold evenings we have been experiencing.

I would not recommend Choice Warranty to anyone looking for extra coverage of home appliances. Repairs and replacement service is full of bull. I rate your services 0. What you do is just rob people of their monthly payments. When it's time for service you find some type of excuse not to cover the problem.

Working on my commercial freezer. My freezer broke down and quit. Oregon they ran out of Freon. Has got a hole in it someplace. I don’t know where but Choice had somebody come out pretty much the same day. I called him about it and that’s when we found out it was had a hole in someplace. Not happy with the amount they paid to replace it because I only paid 400 and something dollars to replace it. It’s better than nothing though so that’s where I’m at. All in all I’m happy with choice.

My appointment was quick to be scheduled. The tech was extremely nice, polite and efficient. I would recommend him highly. He went to work on the problem immediately and was finished within an hour. Even cleaned up after himself well.

On an extremely cold winter morning, I woke to a very cold house. After realizing my furnace was blowing cold air, I filed a claim with CHW. A tech came out the next morning and my home is warm again.

Did not find a technician in time. Sewage back up in 163 casa Vista property. I had to get another company who came and I paid out of my own pocket. The 1st claim at that address was phenomenal. For Appliance repair.

You have an option to treat a claim fairly or to hide behind legal mumbo-jumbo and pick a three-line sentence that says you can give us a magic number that you make up to reimburse me for something that cost a lot more and does not even cover which other paragraphs do cover. You choose the cheapest way to treat your policyholders to save money and screw the customer.

Although I spoke with the case manager & I understand the reasoning behind the amount I was quoted for replacing my washer, I feel that the evaluation was extremely low considering today’s retail market prices. To purchase a new washer for $343.00 & have it be comparable with my old one is impossible!!!

Quick, fast and easy. From requesting the service with Choice home warranty, to the technician coming out and completing the request. Very efficient and customer friendly. Attention to detail when dealing with customer service. Satisfied customer. I Would definitely recommend Choice Home Warranty to family and friends in years to come.

Contractor was knowledgeable, accurate & very pleasant. Took his time to diagnose the problem. Had to order some parts, was approved and will call when parts arrive. I hope it won’t take long to get the parts due to all the shortages.

Tech was knowledgeable and transparent during the visit. He Identified the problem and took pictures to show us. He took the time to answer all of our questions. He arrived when they said they would and was professional and pleasant.

I give the tech that came out an A+, he found the problem very quick & fixed it, he was very professional & very nice. This was my first time using my Choice Home Warranty insurance & I was very pleased with the results.

Email communications were timely, I don't fault that. However, I am 100% dissatisfied that updates are not provided via text. It is unreasonable to expect a customer to sit watching the inbox for updates. Especially important when the issue is replacing a non-functional furnace when outdoor temperatures are in the single digits.

Great first experience with the company. Shomari was upbeat, personable, friendly, helpful and answered all of my questions. I plan on recommending a few other people to this company for home warranties. I hope to have a great experience going forward to remain a loyal customer!

I called for information about their home warranty. The person I spoke with was very nice and knowledgeable about the market. I ended up purchasing an extended plan for a lot less money than a yearly plan would have been. I’m very glad I called and spoke with their salesman.

Had no heat going on three days. Called service center. Rep online kept telling me she doesn’t have a supervisor available as she kept telling me there isn’t an emergency protocol for faster service. I asked for the corporate office and she told me she doesn’t have that number. Was prepared to call news agencies and all in a matter of minutes the project was approved and my house had heat that evening. Very poor customer service experience.

I called Choice Warranty to get someone to check out my heat pump. They scheduled a tech to come out the next day. Tech was professional and informed me that I needed a new motor. He changed the motor and took the $85 call fee. Everything is working fine.

Never owed a home warranty before, so having bought an older home this peace of mind.

Maurice got the job done. He’s pleasant, patient and proficient. He helped put all different plans into perspective. After buying the warranty and setting up a reasonable payment plan, I received all of the policy docs online. Thank you, Maurice.

I purchased a home warranty from Choice and received a better price and lower deductible. The rep was very knowledgeable and helpful. He provided the best price so I added my rental property as well. I have been with American Home Shield for a long time but the price keeps going up and my last work order for my dryer went very poorly. I am ready for a change.

I am a realtor. I sold my home and wanted a home warranty for new buyers. The agent who assisted me was very informative and professional. The policy coverage meets the needs of my client. From this experience I would recommend your company to other realtors.

Friendly and knowledgeable technician came to fix our stove and refrigerator. He provided reliable service and his repairs were approved by CHOICE exceptionally fast. The technician was punctual and professional. I would recommend CHOICE technicians to everyone in need of a home warranty.

I would like to suggest that for seniors on a fixed income/budget, it would be nice to cap their monthly premiums and not increase them each anniversary date especially if they have needed and used the services very little. We started about 3 years ago at a monthly rate I believe of around $40 some per month with a $75 service fee. In 2020, it increased to $50 some per month and either a $75 or $85 service fee and last year 2021 we started paying $60 some per month plus $85 service fee. Therefore, this year at our anniversary date, it will increase probably about $10 per month to $70 something. Don't know if the service fee will increase again.

I was not home but my husband was. I came home and the microwave has been fixed by Select Appliance Repair. The turn around time for claims is excellent. The reason for four stars is that the service tech wrote "power out" which I already knew. I called and left them a voicemail to find out what was wrong as I had to use my Choice Home Warranty in March of 2021 for the power being out but that service have company wrote what was broken and how they fixed it. I called and left a voice mail for them but have not heard back yet. I LOVE Choice Home Warranty!

I can't speak to the service once my policy starts, but the sales person reduced my rate with the price match guarantee and offered full coverage comparable to other home warranty companies at a much lower quest. I hope the service continues to be as good as the opening, but who knows. For now, I'm happy as a clam.

The Service person was on time in the frame originally given to us. He was able to diagnose the water leak in the heating system quickly. He was friendly, polite and showed me multiple pictures of the crack where the leak was coming from.

The initial technician assigned to our case arrived outside of our tech appointment window, when we were not here. The overall window was from 1 to 5 PM. We had been given specific instructions that the window became from 1:39 PM to 3:09 pm. The technician arrived at 12:35 PM, according to the photo we received. When we contacted both the technician and Choice, to reschedule for later that afternoon, we were told that was not an option and had to push back the repair three more days.

using Choice Home Warranty and I will add my name to the many others who have given top stars.

Everything went real good. Did not take much time. The price was all right. Cynthia was very nice to work with over the phone and she went over all the plans and the prices, the five year plan and the three year plan.

Overall, we are satisfied with our service. We would recommend a field in the service request to indicate the urgency of the issue. For signs of a water leak inside the home, it seemed to take a bit longer than we would have liked to be assigned an appointment. The service done by JMG Mechanical was on time, friendly and helpful. The technician walked us through the process and showed us the areas of concern in a timely manner.

My technician was able to see me a day earlier than scheduled, which really pleased me. He was accurate with the time of his arrival. He found the problem (user-error, of course!!), showed me what he pulled out of the sink and had my disposal and dishwasher up and running in no time. Excellent service, work and communication. Thank you, Lynn.

Fiore plumbing is terrific. I was happy with the outcome. He is very professional and accurate in his work. Would recommend Choice Home and its benefits. I have been pleased so far with the personnel send to my home l.

Tech was polite, fast, and efficient. Tech called before coming to confirm the appointment date and time. I was pleased that the tech cleaned up behind the work that was done. The repair person made it easy for payment and left his business card. I am so thankful I have Choice Home warranty.

I had Cinch and canceled to pick up Choice. Initially it was more but turned out a lot less ;c). Once you commit to signing up they have additional VIP deals. My complaint about Choice is they gave/sold my name to scores of agents. I got calls after telling the company not to call. I called an agent I had spoken with... We'll see how they perform when I need them.

Malcolm was very pleasant to work with and answered our questions very politely. Thanks. We feel a peace knowing our household items are now covered. We had another policy but after review found out we were paying too much. Am so glad we shopped around.

Just now made claim. Don't know how the full experience will be. When the washer is repaired then I will be able to give a full description. I cannot think of any more words to use to suffice this requirement.

Luis came in and completed his diagnosis in 20 minutes. He was friendly and professional. Felt comfortable with him. He also explained how the heater works and identified the problem quickly. His knowledge was great. Gina, the lady on the phone, was nice and courteous as well thru text and on the actual line. I enjoyed doing business with this company. Repair was put in and Choice Home Warranty was super quick to setup an appt to repair the heater. Great company so far!

Service rep was Very thorough with the evaluation of my microwave. I am pleased to say that is now operating. We don’t know for how long however this technician who is the owner of his own company was courteous, clean and on time. I would highly recommend him to anyone.

I am a new resident moving to Richmond city, I have trouble for my water heater issues and I have Choice Home Warranty service. After I notified them about my issues, they set up appointment for Technician coming to inspected as soon as they can, then I got the water heater replacement. Not only one but 2 water heater in within 2 months, November and December. They do very good job. I recommend Choice Home Warranty is a good company and trustable.

There is one concern I have. It does take days for the technician to come. I think this should be addressed. If you have a clogged toilet 4 days to come out is unacceptable. I hope this concern can be fixed. I am aware everyone is busy but 4 days is a long time. Thank you.

I purchased this because I was assured that my needs would be met (same as last 2 companies I used). I am not paying you to have to find my own coverage and then get reimbursed. This is what I got from the other 2 companies, I don't like being lied to just to get my money which I work hard for. Not at all satisfied. Then was only paid half of the price I sent in 225. - 75.= 150. receiving only 75.) Especially when I had to do the work. EXTREMELY DISSATISFIED!!!

We had a fast response, and the tech came and fixed our problem. The call center was very polite and helpful. We received emails alerting us to when the tech was coming and a reminder email the day before he arrived.

When I purchased the insurance I asked multiple times to different folks who were attempting to get me to sign up for coverage if the deductible was all I would pay if a system needed to be replaced. Each person said yes, my only cost out of pocket would be the deductible. Turns out, that was a huge lie. They only cover up to $500 for repairs/replacement and install. We all know that barely covers any type of major replacement. With the length of plan and coverage I purchased I would have saved money by not getting the insurance. I definitely will not be renewing my coverage.

The technician arrived when he said he would. He assessed the problem but reported it to Choice Home Warranty as an ice maker problem covered by the manufacturer. He told me to contact the manufacturer. He also told me there was a problem with one of the lines at the back of the refrigerator. It was frozen and not draining properly, hence the water leakage. He did not report that to Choice Home Warranty. Not clear or sure if it is connected in any way to the ice maker. He did not clarify.

They were on time. Fixed problem. Stayed to make sure it was fixed, called to let me know when they were going to be there. They were very professional. I would recommend them to anyone. Previous plumber failed to fix problem

I was called shortly after I submitted the initial work order and an appointment was made for a timely repair. The technician arrived timely and resolved the issue. Very polite, clean, and knowledgeable. Completely satisfied with the results of this work order.

Prompt, courteous, efficient, fixed the problem. Came out on a bad weather day and the coldest day we have had. Cleaned up after himself and kept his area neat. Explained the problem well and what was needed to fix it. Contacted our home warranty for approval.

My experience with the technician was fantastic. He even went out of his way to accommodate us even after CHW had screwed up again. This is not the first time CHW has completely messed up one of our claims and then doesn’t take ownership. I am really tempted to switch companies.

Elite Plumbing was very prompt and courteous. The repair was both efficient and effective. The technicians arrived and went right to work. They were able to diagnose the problem in quick fashion. It was in fact bad Internal seals within the old garbage disposal casing water to leak out through the unit and onto the kitchen floor. We are very happy for the repair. We thank Choice and Elite for a repair well done! We recommend Choice Home Warranty very highly. We also recommend Elite Plumbing. I believe everyone should have Choice Home Warranty as their choice for the company that will give them a safeguard against anything that will go wrong in the most important appliances within their house. ~ Emerson

Our technician with Mr. Rekey was very helpful and made suggestions to simplify and to make our house more secure. He was knowledgeable about the different types of locks in the house. He worked quickly and his work was of high quality. We would definitely use Mr. Rekey again!

Tech was great and professional. We still have issues with the water heater and it’s not fixed. Tech switched out lower element like the water heater indicated but still giving the same error. Called the manufacturer and they said the motherboard needs to be replace and if that didn’t work the water heater would need to be replaced.

I received excellent customer service during my recent call. The technician discovered a second problem and I was able to connect with Choice and add the second work order to the first so the technician handled both in one visit.

On 12/24/21, I sent a message to CW that my washer was not working properly. On 12/26/21, I rec'd a call from the technician saying he was coming between 5p-8p that evening. I never rec'd an email from CW about this appointment. The technician came and advised me something is wrong with the washer transmission and he is going to recommend that the washer be replaced. He said I should hear from CW about the allotment i will get within 2 business days. On 12/28/21, I sent a message to CW asking why I haven't heard from them yet. Their response was they have not yet rec'd the technician's diagnosis.

I submitted a request for heating service. The response was quick. I received an email telling me that my service had been scheduled for the very next day. The technician arrived on time, diagnosed the problem, and got approval from Choice right away to perform the necessary service. Currently, I'm waiting for technician to return with the necessary part.

The repair man did an incredible job and everything works perfectly now. I would recommend Choice Home Warranty to any home owners. The security it provides to have coverage is well worth the investment, and in our case it sure paid off. Thank You!

My hot water heater is leaking. Choice Home Warranty is replacing it for me. I am very thankful that I have this warranty. Plumber came out same day that I called in my claim. Just waiting now to have the new water heater installed.

Heating failed at my home. I filed a claim online and they scheduled an appointment next day morning. Technician was on time and fixed the issue pretty fast. This was my first time using home warranty and I am very impressed.

A salesperson called when I ask for a quote. All my questions were answered to my satisfaction. I knew it was a good price Compared to what service I now have. I read customer reviews From many satisfied customers before calling for a quote. I signed up and have recommended it to my family members and will also tell friends.

Choice responded quickly and contracted Air Express and Heating LLC. They in turn responded very quickly and my heat pump was repaired a day after I called Choice. The process was trouble free and I would highly recommend Choice and Air Express and Heating.

I originally spoke with Sal and he was a well trained on line individual, who did a good job of taking some of my money from a Senior on a fixed budget for an overpriced plan. Then I received a call the next day from Dale, who claimed to work for Choice pretending to be following up but quickly solicited ADT and conned me out of another $99. I called back the next day to cancel and found out Dale didn't work for Choice. This has been a nightmare and I have canceled my policy with Choice and ADT. I received an email confirming my refund has been processed and hope to receive my $315 from Choice and $99 from ADT. Today, I spoke with Dan, who seemed like a decent guy and told me he authorized my $99 refund. Guess I will wait and see. Ready to contact my Attorney. I want all funds refunded immediately! Very disappointed and disillusioned Senior! Mike **

I needed a new refrigerator since mine was no longer working. I was pleased with the amount offered but I did not realize that in order to use it to get my new refrigerator I would have to wait until I received it which means that yes though the amount was fine it is useless since I will never spend 736 at Lowe's yet I had to pay the full price to get a refrigerator. This also means that if any other appliance goes out the gift card is useless since you cannot wait 30 days for a needed appliance.

Never a hassle to file a claim. They get right back with me for a time and date for repair.. I do it all online and never have a problem. I really enjoy the fast response time I get from Choice Warranty.

Waiting for repairman. Freezer quit. Need repairman. Much meat in freezer. Not good. Have to make other arrangements. Very inconvenient. No repairman. No repairman. Please reply. Very frustrating. Need repairman. What's taking so long?

I am still waiting for a response, but I am trusting someone will contact me after speaking to a computer this afternoon about my oven going out. My experience so far is that CHW personnel are friendly and helpful in trying to resolve my problem.

I am very upset with the service from Sears. They were assigned to me on Dec 11 for washing machine repair. A repair came out on Dec 13, assessed the problem and ordered the needed part. After the part arrived, another repairman came out to fix the problem on or about Dec 23. HOWEVER, he said all the parts needed were not ordered so he ordered additional parts. On Jan 5 a repairman came back over to fix my washing machine (3rd visit).. He arrived at my house (my husband saw him sitting in his truck through the window). He never came to the door. H said he was looking over the work order and determined that he couldn't do the work alone, but needed help. He said he was going to list me as a "not home" and try to get some help and come back later in the day. Well, he never showed up.

They sent a technician out for my hot water heater and then they put the order in. So someone coming out to replace the old one with my new one. So thankful. I didn't have to wait a week. Three days total. I like what I pay every month. Keep the great work up.

I did not like the constant phone calls and the attempt to make me sign up when I first called. I said I would call back but continued to get calls from different people. Even if I just clicked on my email to go over your plan I got an immediate phone call. I asked that they stop calling me and that I would call when I was ready. I did call back and it went very smooth. Offered the VIP but didn't try to push it. I really hope we have a good experience when and if we need to place a service call. This was not the case with Old Republic, who we had last year.

The person I spoke with was very helpful and pleasant. This is my first experience with Choice Home Warranty. I am now waiting for a tech to contact me as to when he can come out to fix my sump pump. My son was finally able to turn off the alarm.

The technician that troubleshooted the furnace issues, found the gas valve not working. He said the gas valve needed to be replaced and the valve will have to be ordered. As he set in our driveway to get authorization and order the part. We were under the impression the furnace would be repaired as soon as the part arrived. Later on, that same day, we received an email stating your company would not cover the gas valve replacement. We are making monthly payment and a service charge for your company to troubleshoot the problems and the homeowner has to pay for the repairs. To me, that is NOT a good meaning to the word, Home Warranty! In the meantime, the temperature is in the 20 degrees range nightly. We have used your company before with no negative issues. This is the first time we are asked to pay for the repairs on normal wear and tear equipment.

Very pleasant and professional. Good price for the money. I would recommend this company to anyone that is looking for a good home warranty company. I just got it today, so I'll have to see what the next three and half years with this company will be like.

I contacted CHW on 12/29/21 because my microwave stopped heating foods or liquids. A technician very intelligent and well- informed technician came out on 1/4/22 and worked on it the best that he could but couldn't get it to work. I was notified on 1/5/22 that CHW will be replacing my microwave. Thank you so much! I recommend Choice Home Warranty to all of my friends and family!

Choice Home Warranty was quick and fast to our needs. The Technician that was assigned to us was very professional and knowledgeable in fixing our issue. I highly recommend Choice Home Warranty to anyone that is looking at buying a Home Warranty plan.

I have pd. Thousands in order to protect my home with CHOICE and out of it I end up with nothing!!!! Try to cancel to get money to help get repairs done & am told, with a year & a half left I can't get a refund on cancellation, but claim denials or not enough to replace items they can't fix. I don't see a benefit!!!!

Plumber came in a timely manner and fixed the blockage in my tub quickly and sufficiently. He even showed me why my bathroom sink wasn't operating properly when turned on. The sink's filter was clogged. I'd highly recommend this plumber (Paul) to my friends and family.

The response time was great. Tech from company was prompt and professional. I was disappointed the claim wasn’t covered due to lack of maintenance when I have my units serviced quarterly. And the AC tech was just out in Dec and didn’t mention anything about it.

Great job by the Choice Home Warranty Technician, Juan, with swiftly resolving our kitchen sink clog. He came well prepared and had all the equipment needed to take care of it. Also was friendly and great to work with. Thanks very much!

We have mostly used the service for Heating and Air. The Heating & Air company, King Cooling always were very nice and professional. I will continue to call upon this company if I need them in the future for any Heating & Air. I will hope that all other companies if needed in the future will be as professional and caring as King Cooling.

CB plumbing was very prompt and professional. He did a great job! He explained what he did and how he fixed it. He keep the area clean and neat. I had questions and he answered them all. He even showed me where to the main shut off valve was in case of an emergency.

I check this out online and it was recommended I am looking forward to seeing how good your warranty works. We have used other warranties in the past and were looking forward to how your company works. We had issues with the other company and we are hoping that this will not happen.

I believe there is some value to having this protection. However, I wish when making this purchase, the salesperson would have been more clearer & patient in explaining the different plans and their costs. I felt rushed. Also, I did not request my billing address as my mailing address.

Jimmy seemed to be thorough I diagnosing our problem. We are still waiting on the part and it is back-ordered. So for right now it's working after he defrosted it. Will know more when the part is in. He was good about letting me know when he would arrive.

Showed up on time and gave an honest opinion of how to fix the problems. Since the same company came out to fix the water heater and furnace, I just wish all I had to pay was a one time fee for the service call of $65 with Choice warranty instead of twice.

The representative was very attentive and explained the issue. He was very friendly and wanted to solve issue. Tested every outlet and was able to detect problem. Next, he went to breaker box and switched fuse. No further issues after he switched.

I can't thank you enough for employing this gentleman. He was courteous, kind, respectful and practiced CDC safety protocols. I had young children in the house because of virtual learning. Without even asking he kept his voice to a minimum and explained exactly what was happening and how he would repair it. I actually understood the problem and how it would be resolved.

Heating system stopped working. The technician from Suttons HVAC came out Wednesday night quickly located the problem, which was a wire that had shorted out, he repaired it in just a few minutes. The heat was restarted and everything is back to warm and toasty.

Because 2-10 Home Warranty used Professional Appliance Co, They did not repair my dishwasher for 6 month. It was very bad experience for me. So I changed Home Warranty to Choice Warranty. Choice sent the Professional Appliance to me again. This company changed the service schedule 3 times to me by emails. I know they did not want to come because they know they wouldn't fix my dishwasher. I called Choice, told the truth, Choice change the Appliance company as Sears Home Services to me. They did wonderful job for me! Their technician was very professional and skilled. He fix my dishwasher very quick! He was so good!

The technician arrived on time as scheduled and diagnosed the issue in a short time. Replaced the necessary part promptly. He addressed the questions I raised to my satisfaction. He promptly picked up the phone when I called him to know about the part he replaced and guided me accordingly.

Peta-Gayle C, was my case manager. I was extremely satisfied with her assistance in getting me a favor solution to getting my Maytag Washer replaced. She provided quality and most of all professional service. She took her time in understanding my problem and the situation that me and my family was in. She sure that we was happy with the final decision made. It truly was a great day for the ** family.

Mike Check Appliance Repair Co. Mike Check personally did the repair. Very professional and courteous in all ways. Uniformed, truck identified, not only repaired but added an old school trick so it will never happen again. Will use and recommend this company in the future.

The Tech. came out a little early but that was good for me because he called and let me know. While he was here he explained what was wrong and repaired it. He also checked everything out to make sure it was working right. He also talked with me about my refrigerator that was making noise that I have been trying to get you guys to send someone out to check and repair but to no avail. Sure hope you keep this guy around.

Service was great. Very satisfied. Technician was 5 stars and repaired my machine quickly and courteously. Would recommend. Used a mask, was on time, and was very knowledgeable about how to repair my machine. I am confident that he knew what he was doing, and I hope I would have him again in the future if I had any other problems.

We asked for service to fix a kitchen sink handle. They would not fix without me finding some part for the sink. I didn't realize that it was my job to find all the parts to get the job done. The guy wanted us to go to some town 20 miles away to get the part or order it. Okay, and while we wait for the part. I don't have a kitchen sink. Do I pay another 60 when the part comes in???! The tub also had a leak on the tub faucet. I tried to turn it so it stopped leaking. The plumber and Choice said that it was not covered. The tub had been tampered with so they were not going to cover the cost of fixing the leak. Again, I'm just suppose to wait days on end for this to be resolved. Rip off!!!

The technician was very efficient and knowledgeable and did an excellent job with the repairs to a light switch in the main bathroom, one switch in the kitchen which controls the garbage disposal and a light over the kitchen sink.

Very good tech. Good communication. Diagnosed the problem quickly and recommended a fix. He provided follow up calls to advise on a status. We will see once the part comes in and is installed if that was the right option.

Roberto was quick to diagnose the problem and make repairs. He was courteous, professional, and knowledgeable of my system. I would be happy to have him work on my system in the future. The service Choice Home Warranty provided was excellent.

Since we chose Choice Home Warranty for our 15 year old house, they have made every claim a big song and dance. They pretty much refuse every work order I request saying that it’s not related to ‘wear and tear’. Too bad, we thought CHOICE home warranty would be a good choice.

I signed up with Choice home warranty in July 2021. My air conditioning unit stopped working in October. The first company that was sent out, never showed up, did not call to cancel or reschedule, nor return any phone calls. The second company that came out was phenomenal! The unit was assessed and report was sent back to choice home warranty. However, there is not been any resolution to the problem. The HVAC company has been sent out by choice home warranty on three different occasions and choice home warranty continues to request more information regarding the unit and CHW continues to request "evidence" that the unit is broken and cannot be repaired. The HVAC company has submitted the items and it's been almost 3 months and there has not been any action by choice home warranty to move forward to replace the unit.