Choice Home Warranty Reviews

It was great that you found a company that would work with you on pumping the septic, but, the problem isn't fixed. There's an issue with the pump not working or not working correctly. I'll be starting another claim in a short time due to this.

They were on time, actually early, and very professional, accommodated my work schedule, and resolved my problem quickly. They came prepared with the right parts. They were dispatched and notified me of my date of service less than 6 hours from my claim submission.

Contractor arrived within time frame scheduled. Check unit and repaired. Turns out the local repair service is in my neighborhood. I wish him the best in his business and continued prosperity. Hopeful to see this young man in the community.

Cory with Blue Water Climate Control was polite and knowledgeable when he came to work on my HVAC system. He got me running better quickly and was quite helpful with tips about maintenance. I would highly recommend him and Blue Water Climate Control.

It took about a week or so to get someone over but the repair was fast as it was the motor going out. This warranty is worth the money if you are always needing repairs. I will be using Choice as long as I can. They also keep you updated with the tech name and business which I find that very helpful. They call you with an ETA to make sure someone is home.

Choice Home Warranty turns down claims. You have a $65 service fee and then when the repair is done you still have to pay for parts that you need to finish the job. I had a roof estimate and was turned down because the company said my chimney was damaged which is not true.

I did three loads of laundry and when I went into the hall bathroom I found that the bathtub was half full of dirty water and the shower in the master bath had run over the base. I called it in to Choice Home Warranty and relayed my problem, As of this day (2 days) no one has called be back.

I filed a claim for my air conditioner unit not getting cold. I was assigned a contractor 2 days later. The contractor scheduled an appointment but didn't call or show up the day of the appointment. I reached out to Choice to file a complaint. I finally got someone to answer after another 2 days. My claim finally got approval with me having a $425 out of pocket cost plus the $85 deductible. I reached out to Choice again for explanation but still haven't received a call back. In the meantime It's in the middle of August in Louisiana and my unit is still not repaired. I have paid all the out of pocket costs and the deductible but it's now September 1st and I still haven't received a call back from Choice. I have never been so frustrated in all my life. Needless to say, this will be my last time I deal with Choice Home Warranty.

When my air went out in 118. I called you. After no help from you. I called every a/c person within many miles of us. NO ONE would take the call. NO ONE will deal with your company. Then you had excuses on why my repairman wouldn’t and couldn’t be paid by you. Now my garage door opener goes out. Find out you weasel out of ever repair With every excuse you can use. Does anyone get paid. You are a useless company that is ripping off all your customers. Know this complaint won’t do any good but my media post will!

Excellent Customer Service. The serviceman was on time. He serviced the air conditioner and explained what he was doing. I would recommend this service to others. This is a great company. I recommend this company to my friends. I would recommend it to anyone that needs a great company. They serviced my plumbing and it was done in a timely manner.

The service technician was courteous, professional, and knowledgeable. He asked questions about the problem and proceeded to ascertain the problem. He answered all of my questions. The technician explained the Choice Warranty claim process to me to ensure that I was understood how and when the job would be completed.

Updated on 09/01/2020: Still waiting on a Repair for over a month. I’m trying to get a refund for the unused portion of my contract and immediately the customer service representative put me on hold each time I have called (in excess of one hour and twenty nine minutes). I was told since customer service is teleworking because of COVID no supervisor or manager are available to discuss my issue. Choice Warranty WILL NOT replace any of your appliances but WILL have you wait for months on repairs. Buyers BEWARE!

Compressor quit about 1 pm Sunday. Called CHW and told them the problem. Someone called me back and said I was scheduled between 3 and 8 Monday. Monday morning around 9 AM someone called and said they could be there in 30 min. The ac guy came out and fixed whatever the problem was and it's working fine. By 11 am he was gone and everything is working.

Great Tech. Quick Diagnosis. Our units have been making noise. Tim quickly found that they were low on gas. He understood the warranty and its coverage issues and gave me options on the repair. All of his answers made sense. Pricing was on par with industry standards. Had a game plan for future on maintenance. Would definitely call again! Reasonable rates and very honest and trustworthy.

Andrew was very knowledgeable and provided all the warranty options and prices available. His assistance allow me to make an informed decision for coverage on my home! Andrew also showed great patience in answering my questions. I hope I won't need to make a service call, but I do need one my coverage should be sufficient.

Technician who came out was very respectful, answered all our questions. Took his time to find out what was causing the unit not to work and to make sure it was working before he left. I would definitely recommend him and also would like him if needed in the future.

I entered a claim on a Tuesday at 12:25pm. Since then I have been directed to many other ads and programs but have seen no action on my claim. Other times this has been an easy site to navigate. Not today!!

What a knowledgeable person that I had gotten to take the wty out for me and PATIENCE? Thank you guys. Hope you stay in business for a very very long time. Will recommend this company to whomever I know could use it.

I have used this service a few times, and I am truly shocked at the speed and quality (in a positive way). I would recommend this to everyone I know. I signed up for four more years. The price vs value is incredible.

Agent was very knowledgeable and helpful. He took his time and was patient with me. Made sure everything was in order. I had several claims to attend to and he helped with each one. He explained the process about getting emails and calls from the technicians and left nothing uncovered.

The person that phone call went to was direct and professional. She answered every question to my satisfaction. She asked for all my questions, very prompted answered everything, She then told me to look in my inbox for an email telling me when they would be able to be here and fix my washer.

I talked with Jake ** and he made the entire process an excellent experience. He was able to lock a great rate for having 3 hours insured. Would definitely recommend it. His extension is **. Call him and he will get you a great coverage value for the money.

The service provider was Sears. I was kept informed as to the time I could expect the serviceman. HE WAS ON TIME AND HAD THE NEW INSTALLATION DONE IN A VERY QUICK TIME. I was very satisfied with the choice of Sears to make the repair.

It has became a challenge trying to reach CHW. Each time I had to wait for long and when someone finally got on the phone, most often I get mix messages. I wish that the information delivery are saved. For example, I had claims and the technician came, prior to the technician's arrival, CHW indicated I wouldn't be required to pay the $45 visit fee because CHW owed me $45. Sadly, the technician came and demand I must pay and it has to be in cash.

I submitted the claim on Saturday morning as an emergency, had flooding. I received a plumber early Monday morning! Had to travel 5 miles each way to use a pubic restroom. I just received the runaround from your service. I called a plumbing company that you use and they told me they could have been here on Sunday morning!

Choice Warranty is a joke .... You make it almost impossible to get coverage when you can not send one of your recommended contractors & then I have to use my own. You seem to pride yourself in denying a claim due to improper reporting.

Person on the phone (Clarence) wasn't listening to what I was asking and sold me the wrong policy. Now it is impossible to talk to anyone at Choice to try to cancel what he did and reorder the right policy. Not impressed at all! I need someone to call me (fat chance) to make this right otherwise I will be calling the BBB and providing negative reviews at every opportunity.

Very quick to get a tech out to take care of any kind of repair. I was with another Home warranty company at my old house. And I had quit using Home Warranty companies altogether. Choice has restored my faith in Home Warranty companies.

Marc ** was knowledgeable, patient and clear in describing your plans. This is not the first company I contacted so it was refreshing to have a non-pressure positive experience. Marc let your quality of your product sell itself... I even signed up for a multi-year deal.

Awesome service, professional, on time, friendly, easy to schedule appointment. Great follow up on appointment times. Very fast turn around on the request. Extremely satisfied with the way this was handled. Would recommend to others. Feel confident in the work performed.

I called to make a claim and less than 5 minutes later, my appointment was scheduled the same day. Now that is fast service! If I had to recommend Choice warranty, I would tell all my homeowner friends and family to go with this company.

Got up Sunday morning the A/C had gone out overnight. Went to Choice website and filed claim. Received an e-mail from choice stating the contractor would be at my house Monday morning between 7am and 11am. I was impressed. Then to my disbelief the A/C contractor showed up at my house a couple of hours later on Sunday. I did not have to suffer through a 100 degree day.

The technician with Genesis Heating and Air was courteous and professional. He called to let me know when he was on his way and was pleasant to speak to. He came earlier than expected and this was much appreciated. He is fair and honest. Thank you!

We are waiting on approval from Choice Home Warranty and then getting the part to repair our washing machine. The technician arrived on time and was very easy to work with, he resolved the problem and is currently waiting on approval and parts.

Our technician was amazing and thorough! I would highly recommend him! He came to the house, assessed what was wrong and immediately went to work fixing it. He even found a short in our wiring. I am extremely grateful. Having a house in AZ in the summer without AC is impossible.

JAS was fast and efficient and was in and out in a hour with repair complete. We would use them again. Choice obviously needs more repair techs as they took almost a week to assign this repair, hoping this is not a trend for my warranty company.

Thank you for taking care the claim. The process was somewhat difficult with the communication between CW and the service company, it took two days to finally resolve the approval to complete the work. In the meantime I sat home with no kitchen sink.

My AC went out again. I was on the schedule for Tuesday. I contact Jack at Smith Mechanical. He was out of town. He stated he would be back in town on Sunday evening, and he will come to my home. He did get and get my AC working. I was so happy.

The assigned technician did not arrive as scheduled. I cancelled the appointment after it was rescheduled for the next day. I called a local plumber after cancelling and had a plumber at my house within 45 minutes and getting a new hot water heater installed today. Bottom line, I have been very disappointed with CHW. A good lesson in reading the fine print before purchasing a home warranty.

The agent was very professional and the service was excellent and the appointment was set up in a expedious manner. My only thing that I did not care about was that the agent spoke too fast and very not very clear on her words due to her accent,

The repairman from Quality Appliance was very knowledgeable about the Maytag Neptune washer and dryer. He had the dryer up and running quietly in no time. The washer, he said he would check for the part and get back to me.

Unstoppers Inc. was great. They came out earlier than I scheduled and resolved the issue timely. Their customer service was great. They also respected my home. The gentleman took his shoes off before coming in my home and wore his mask.

I filed my first claim on a Thursday evening, work was ultimately completed by the following Monday afternoon. I felt that given the nature of the problem, I would have received a quicker resolution. A plumbing back up with nasty smelling water sprayed throughout my laundry room was quite unpleasant. Unable to use kitchen or laundry plumbing while awaiting a response. Didn't much care for the email I received telling me that Choice was having a difficult time locating someone to do the work and that I was welcome to handle it myself and submit for reimbursement. For a first time claim, that did not leave me with any "warm/fuzzy" feeling.

There was no problem, I just wasn't familiar with how to test the a/c. I felt silly, but he was very understanding. The room was not cooling, properly. I personally think the room should have its own thermostat since it is so far away from the thermostat.

James educated me on what to do and showed me what was wrong. I will definitely recommend him to anyone who needs HVAC support. I can appreciate the work ethics of a small business. The quick response from Choice was a good surprise as well.

We didn't have A/C in the house for several days. When the technician arrived, we were very relieved. He had a lot of trouble diagnosing the problem. He could have given up and said that the unit was not repairable. But, he didn't. He was persistent and kept looking for the root cause of the problem. With a little help from his supervisor by phone, he did identify the problem and fix it. He was polite and persistent in seeking a solution to the problem. He kept us informed all along the way as to what he was doing next. This is the second problem I've had with this unit in a year. Both times, it took the techs a long time to finally correct the problem. I'm beginning to think that the problem is with the unit.

I've been without AC since July 3rd. You were unable to find ANY company in the area that would jump through your ridiculous hoops so I had to. I was able to convince a local company to at least TRY to, but they were NEVER able to completely satisfy your never ending requirements...to which you kept ADDING to. You don't assign someone to my claim so when I do communicate with you I NEVER speak to, or get responses from the same person, and I'm often told completely different things. UNBELIEVABLE.

The repair on my air conditioner was quick and so appreciated. The repair person was knowledgeable, professional, and able to get to us a day earlier than anticipated. Feel like temps were 110 and I was scheduled for surgery the next day, so we were so Grateful that they were able to come early. As always the entire experience was very professional and helpful.

JAS Appliance Repair technicians arrived about 30 min early for appointment, which is nice. They were very pleasant. They repaired the problem within about 45 min. The heat pump system is working fine. Technicians were very efficient in their process. Thanks for sending competent technicians. I appreciate the support.

I was without a/c during the hard summer days without regard to my problem when they specifically advertise on tv that they cover all appliances, and it’s in the contract, can’t get repair, they only answer new customers new policies, it’s a shame that company doesn’t honor their contracts and I have to suffer because they don’t want to pay claims, every business has losses and they shouldn’t be different. Do not trust Choice Warranty.

Greg was great, sign up was easy and he was very friendly and welcoming. The sign up process was very friendly and we look forward to working with you guys in the future. Payment was also very efficient. All I need to say is that Greg was great and I look forward to working with you guys...

Was very very pleased with the service I received from CHW. I was contacted immediately after filing a claim regarding my garage door opener not working. They sent a certified electrician, who contacted me the next day to set up an appointment to assess the claim. The electrician was very knowledgeable and replaced the opener in about an hour and a half. Very great experience.

Choice Home Warranty clearly says, "If we can't fix it, we will replace it." Lies, lies, lies, excuses one after another. Washer not working, repairman said it's too old and needs to be replaced. Choice said they would let me speak to a manager, no calls back. Countless days and nights waiting for someone to pick up or call back. Horrible experience. Then they offered me 300.00. What happened to "We will replace it." Again lies, lies, lies. I think I will sue Choice and George Foreman for advertising lies.

Repair techs were prompt and courteous and handled the repairs professionally. Appointments were accurate and timely. Considering all the delays with coronavirus, everything was handled extremely well. We have had this company for more than three years, and we never had any appliance or system problems until this year. We have had 4 claims in the last 3 months.

AC claim is taking entirely too long to resolve. Receiving conflicting information from service provider and CHW. Service provider indicated that coil needs to be replaced on AC unit. CHW says there are uncovered expenses; however they are unable to explain what those expense are via the contract.

I spoke with Kayleigh ** about your service. She was knowledgeable, friendly, and a great salesperson. I am moving my warranty service to Choice Home Warranty because she has assured me that your service will be excellent! I'm looking forward to a great relationship with your company.

Burners are not igniting. You send service people out here that have never serviced Viking before. I don’t know how many times we have had to service this unit but it has been many times. Somebody should be looking at how much you are spending and realize you are beating a dead horse. I don’t know what the deal is with this stove but repairs don’t last. I have another year with you and you are probably going to spend another grand on it.

I was pleased with a Mr. Michael ** to whom I emphasized from the beginning that I have a severe hearing loss and would he please slow down and also speak up during our connection. Mr. ** was very cooperative about my requests, and he answered all my questions about your organization, its services, and the costs of becoming a customer. Naturally any rep would be anxious to make a sale, but I never felt that this gentleman was being "pushy" or going over a line of common courtesy. I ended up accepting the offer of the charges, and all was done without any "haggling." I would recommend at least a pat on the back for Mr. ** for his detailed information and his excellent patience with me throughout our conversation. Thank you!

I was very pleased with the customer service representative Mark who assisted me on his knowledge of the product information in which I was purchasing. Plus the overall price and coverage I was purchasing I would most definitely recommend this product to my family and friends.

One of my AC unit stopped blowing cold air. Filed the claim on Saturday, the process was fairly easy. Got a call next morning and the technician came over to look at the issue the same afternoon. Eric was professional and knowledgeable. Fixed it right away. Really appreciate his service!

My air conditioner unit quit working August 15, 2020. I called it in that evening, (claim # **). And the parts still have arrived. I try to call, and check every day, to see when it will be repaired. I have paid to Choice My share of the cost as soon as they sent the invoice. I am 80 years old, and am not well, The temperature in my house ranges from 87 to 90 degrees every day, and night. Please tell me what is going on, and get my air conditioner working. JC **.

They came out the same day, and repaired it within an hour. My house was 89° inside. So thankful it's cooling down now. It was the AC fan motor. I felt the price was fair, and Abel was very friendly and respectful.

Technician came in a timely manner, very professional and knowledgeable. And completed the job successfully. I have now recommended several friends to Choice Warranty. This is not the only time I have used them and every time was Great! Thank you for your professionalism and work.

AC was not cooling on Thursday - called and made Claim. Friday Technician came and checked. Took 65.00 dollars. Called Choice on Saturday and talked with claim specialist and told that another Technician will come fix AC without Paying again. Monday called again - informing me that claim was denied due to wear and tear.

Our experience was great. We got a quick reply and had a technician by the next day who did a great job to get the air conditioning working again. He was friendly and professional. We are so grateful to have this warranty plan, especially as we have all appliances and systems covered.

The service agent was great with repairs provided. Only complaint I had was your company calling at 6 AM to remind me of the service schedule which woke me. The service agent was on time and kept me informed of his arrival. After arriving, went to work and accomplished the job expeditiously.

Brocken HVAC system. My concern is that the contractor did the work on a late Saturday afternoon, however, he wasn't able to approval for the work. He was very upset, and wanted to remove the part. He finally left, and decided he would contact you all on the next working day.

The representative Kyle was very helpful and was able to help me with all my questions concerning coverage. I feel very relieved that all my appliances are covered and if anything would happen there will not be huge expense of repair or replacement.

I purchased a warranty from Choice Home Warranty of $1187. I submitted a request for a malfunctioning AC and they approved only %40 of the cost of the repair. Now I have a nonworking unit in July/August after paying for what I was told was a premium 'bumber to bumber' kind of warranty. I then called around to ask my neighbors what warranty company they had and 5 neighbors told me they dropped CHW because they do not cover the claims and do not stand behind the product!

The repairman called right away and was very fast with his appointment. He scheduled it for 8 a.m. the next day and he was out there, fixed it and was gone by 8:30. Thank you very professional and friendly. Great service in value for the money.

Having trouble with ice maker. Representative was nice and got my problems solved in a kindly manner and yes I would recommend family and friends to you. This is my first service call but I think it will be handled with courtesy and in a timely manner.

Alan ** did a great job explaining the plan and the various options. He emailed me several times to make sure that understood the plan and the cost. We had a previous plan, but the Choice Plan is more inclusive and the cost is better.

A/C was not cooling. Referral A/C Repair company contacted me and told me they would come and see what the problem was on Tuesday Sept 1. Later on, they call me and told me that they had an opening on Sunday 30 Aug. Repair person was here at 1 PM Sunday and found the problem to be a Bad Capacitor. Replaced it with new one and had the system running within 30 Minutes. A/C continues to run OK.

I was only disappointed in that I left my phone number to call back and no one did. When I called back later, I was helped very much by a very nice woman. The woman was very competent and got the claim completed quickly with no issues.

Choice Warranty handled my claim promptly. They got in touch with Mr. Smith’s Home Repair. They were out here at the next day. They unclogged my kitchen drain, took them about an hour and a half on 100° day. Great service.

This has been the most amazing experience I have ever had. This company is wonderful. I wish they had health insurance for people, not just for the house. They were so easy to work with. I just couldn’t ask a company for any better treatment!!!

Submitted a garbage disposal issue claim online and the service person came next day it got resolved within 36 hours. Great service. Great value and good customer service. The customer service person does not put a call on hold. They follow up with the customer all the time. And the communication is great.

I came home from vacation and my tankless hot water heater was not working. So I called on a Monday morning and so far everything is good. They have sent out the request to get it fixed. So now I wait for the technician to get hold of me.

My garage door stopped working, technician came out and said the trolley was bad. Unfortunately, this $20 part was not covered. Fixed it myself. It took a total of less than 10 minutes to complete the job, The door opener works perfectly now.

I have used Choice Home Warranty and I found them to be easy to work with and problems handled in a timely fashion. Parts were needed to fix the dishwasher & installed, stopped up basement drain & humidifier leak fixed in a timely fashion.

My microwave was deemed broken so in order to "replace" it I was given $169 after paying a $65 service fee. Basically that's $100 for a $300 microwave. I'm very disappointed in the outcome of this situation. The technician was very helpful though.

Response was fast. I could barely understand the person on the phone. He spoke very hard to understand. I recommend someone who speaks better. I really like Choice. Have been a member since 2017. Every time I have called the response has been very good.

Andrew **, great customer service! Awesome call. Answered all my questions and concerns about the program. He took time to explain in detail. He was able to discuss policy coverages with great details.. Cheers for this guy! I will have all my referrals call this guy. He is awesome!

I was very pleased with the service. I was surprise to get the service so soon and on time. I will be telling others about your service. Thank you. The price for this service is real affordable. For all the service you get you can't beat it.

I received word immediately that an appointment with a repair vendor had been arranged. The vendor called with an earlier opening, arrived on time, diagnosed the problem, requested approval for necessary parts which Choice Warranty immediately OKed. My repairs were completed within a day and a half and my system is running well. Thank You Choice Warranty!!

The person taking the call this morning was extremely helpful and knowledgeable. I give him a 10, he made me feel like a valued customer. I gave a 9 earlier due to an experience last December. I am in sales, I give and expect good service. Thanks.

The election came on time and fixed the problem and checked for other possible problems. Great communication. Payment was easy. Work was done quickly. He even came on a Sunday which was nice due to my work schedule. Would definitely recommend to anyone needing electronic work.

My water heating started leaking and called Choice, they sent out a plumber. Plumber advised water heater needed to be replaced because it was leaking. Choice denied my claim advising the issue was preexisting. Escalated my claim and called my claims representative. Left two voice messages and an email with no response. How can Choice determine the issue is preexisting when the issue started a day after I called and reported the issue. I was on hold waiting for a representative for more than 30 min and cant even get a call back from my case representative. Choice was ranked one of the top warranty companies which is why I went with them. This is extremely disappointing and unfair of Choice. I will not recommend Choice and will be sure I post my comments on the BBB.

I have numerous houses with different warranty service companies. I have been very impressed with numerous claims. They seem to really take time to hand select the contractors. The contractors are willing to take the payments over the phone, work with vacant houses and lock boxes. It makes it easy.

I appreciate they fixed our AC system and Choice Warranty found a AC company right away. But the ac company took 3 days to come fix it. Which is way too long to be without AC in Florida. But thank you though.

On a very hot Sunday, I woke up to no A/C. I went online and requested service. Within 20 minutes I had an appt for 7a.m. the next day BUT the technician called and said he was available to fix the A/C on Sunday afternoon. What a great turn of luck. The technician that Choice had chosen fixed our problem by mid afternoon on Sunday. We were very grateful to Choice and the service company.

The service technician saw what the problem was and try to fix it, unfortunately the part that was needed, a capacitor, was not on the truck for it was one that seldom goes, he told me that he had to order the capacitor and that it may take a day or to, he was true to his words, and in a couple of days he came back and finish the job. If ever I need a Technician please send him, don't know his name but he was good, knew his job and did it well.

My experience with this company for today's service was very good. The tech answered all my questions and he performed his job timely. He was due to come on 8/31 and phoned to say he was in the neighborhood and asked could he come today which was perfect for us.

Technician John C. from StevenKing Heating and Cooling was thorough, efficient and did an excellent job of explaining what was happening, why my AC stopped working, what to watch for and to call him if it happened again within the next 30 days. He also offered suggestions as to what might happen in the near future and possible solutions. John also followed COVID protection rules which is important to me.

Placed a request to repair a leaking exterior hose bib. It took a about three days which is longer than I expected to get a tech assigned, but JJ picked it up and travel quite a ways from south Baltimore to get to the job on a Sat. He was very friendly and knowledgeable. Did the repair quickly and with high quality. He even took the time to wait the hour for the approval hotline to open before he was able to start the job. All well done.

We live in Arizona and I had surgery on Friday and to my surprise came home to the A/C in our home was out. It was approximately 112 degrees. I contacted Choice Home Warranty and they put in the order immediately. Despite we had to get a room, for our family, including our dogs, they assigned our claim to an amazing technician. Unfortunately, there wasn’t much they could do, because of the store was closed and procedure. We are still in a hotel and awaiting an approval and to get the A/C fixed so we can return home. There’s no place like home.

I went online to review policies. Gary called me and told me I couldn’t see the policy until I signed up and paid with my credit card. I had requested to review the policy first. The policy has too many exemptions and the service time can take 4 days. My current policy with a different company is better. I want this canceled - I called To cancel. Was told I had to talk to Gary again. Gary called, I asked to cancel. He said I’d have to call Monday and talk to resolutions. I want the policy canceled now. I’ve seen the lawsuits filed against your company 2019 and fraud - I want a refund and canceled.

Received a call from the company ten minutes prior to them showing up letting me know they were on their way. The two gentlemen showed up within the window of time as specified listened to all the past problems that the AC unit had. They checked out the system and was able to identify and correct the issue within 10 minutes. Very polite, thorough, and quick; they are worth using again for any issues I have.

I called today to open a new account and Andrew ** was the agent I spoke with. He was very professional, friendly and helpful. I opened the new account and renewed one of my existing accounts. Thank you very much! I'm very satisfied with the services Choice Home warranty are providing.

As soon as I declined the 6 year extension of the 1 year policy I was requesting, I could not be rushed off the phone quickly enough. I requested an email address where I could send a copy of my existing policy and I was told that I would get an email with my new policy information and to just reply to that email. Well, guess what!!! It was a "no reply" email address. I still don't know if you were able to receive the copy of my existing policy or not. I have attached a copy of my existing policy (due to expire tomorrow) and if someone would please give me a call at **, I would greatly appreciate it. Kimmie **

For three years I have had peace of mind with Choice Home Warranty. From the first few months in my home, I had coverage every time I needed. After my first year I renewed for three more years of coverage, and I am glad to have made the decision. Choice has made every claim very simple and I have been happy with nearly every service call and repair!

Technician was inconsiderate to appointment time and showed up 2 hours later than scheduled appointment. He did not complete the work, even assured by us that the claim will be approved. Asked us to pay for repairs and then, if approved, will refund us our money. When we had similar issues in the past, technician would always complete the repairs on the same day. These people seem unprofessional and uncomfortably personal.

Tech was helpful. Unit was not cooling and was working when he left. He was on time and contacted prior to arrival. This is second time this company has been out to service unit and has been very helpful and informative.

The repairman seemed to fix the problem with our ice maker and it lasted about a week. Now it is not dispensing the ice again. I will be calling them back on Monday. I don't want to have to pay another service charge to have them come back out.

I have received excellent service from the first call to the final assessment. Air Generation came to my home when they said they would, fixed the problem and had my air conditioner working within 24 hours of the time I called.

Trying to submit the proposal or bill was very difficult-Customer service via the phone at Choice Warranty was frustrating-The service tech was wonderful that came to the house-Still uncertain if the bill was ever received-Would be nice to be able to fax it. The service tech was very thorough and reliable. Customer service at choice was unacceptable.

Brian from 5 Star Air came to my house as scheduled, he immediately found the problem to my air-conditioner. He had to order the necessary part and will return to replace it. I received an email that A5 Star will return to replace the part Friday, September 4, 2020. Brian was very kind and professional. My only disappointment was when I started your company I was assured that I was able to use my own technician which I was not able to do with this order. I would like to know that in the future I can use my own technician.

I was called quickly and IDG Plumbing was very helpful in scheduling my appointment on a Sat. because I am a teacher. The representative, Chris, was very prompt, professional, polite and knowledgeable. I was very happy with the service. Thank you, Linda

I called to have my washer repaired. Tech showed up several days later to determine the problem. After ordering the necessary part he returned several days later to complete the repair. Washer now works like new and I am very pleased with the repair.

This was our first time using the Choice Home Warranty. Choice home was quick to responses and sent a technician out within a week. That technician was very knowledgeable, polite and arrived within the said time frame. They were not able to replace the parts we need but our issue is going to be resolved. Very happy customers!!!

Technician was prompt and informative. Let us know what was happening every step. The process of starting a claim was easy to do on the Choice Home Warranty website. I would definitely recommend choice home warranty to my friends and family.

Everything was perfect. Claim expert was great. We are very happy with the solution. Diane **. Cheryl was very helpful. Great experience. We will not forget ever, very quick and we hope next time will be as good as this experience. I have no words to express my joy.

The tech came from a long way off on a day when the rest of Houston was preparing for Hurricane Laura. He got here when he said he would, did a thorough diagnosis and fixed the problem. I would definitely recommend him.

Bennett did a great job, showed up on time, courteous, attentive, neat and clean, did follow up in a timely manner mat very knowledgeable about air conditioners and service..!! He gets a 10. They answered phone on time, no wait or hold time, returned calls.

I have used Choice Home Warranty (CHS) for the past 5 years on my house and a rental property and I love it!! CHS is super fast, I place my claim online and the next day I have my service scheduled. Technicians are extremely knowledgeable and always on time. Super happy with CHS service.

Tech saw the problem and ordered part which was approved quickly. He is to return as soon as the part arrives to fix the dryer. I am pleased. He was polite and professional. The tech arrived on time and came one day after the claim was sent.

I was coming to the end of my present home warranty and went to check out what all was available (compare).. A very nice service rep called me, filled me in on all the details, and after discussing with my wife, we decided to enroll. It was a very pleasant experience and we were able to save money for what (I hope) will be an improved service.

I called CHW with an issue concerning the outlet for my stove. Within 24hrs, I knew that someone would be fixing the problem. The electricians that came explained what the problem was and what they had to do to fix it. They were very nice and had it fixed in no time. Thanks for helping with this problem.

Will ** did an excellent job, great customer focus and very knowledgeable. Fixed fan and diagnosed doorbell issue. Choice agreed to fix exhaust fan and denied doorbell. Reason for denial of doorbell in my opinion is not accurate with language in contract.

Never got someone assigned for several days. Very frustrated/disappointed. I called for two separate incidents after paying for a long time. One was AC issue in 100 plus degree temp. 6 days later I got call. We finished it on 3rd day. 2nd time. Gas leak. Called. 5 days later already called someone to fix the emergency.

Mike from J & L Plumbing was great. He called 15 minutes before he came, on time. Mike came to the entrance I told him, wearing a mask, neat & clean, very politely introduced himself while still outside & waited to be asked in. He wore his mask while here which made me more comfortable as I also wore mine so we were both protected. Mike quickly assessed my problem, explained the situation, took photos, then explained the process to get it replaced as there was no fixing it. He quietly & politely left then. Our meeting was brief but I hope he is the same person who comes to install the replacement.

I have a water leak under my home. Choice Home Warranty said it was not a good complaint. Repair was refused. I say the leak is a good complaint and should be repaired by Choice Warranty. I have been insured with Choice Warranty for several years and have never had this problem before. I would like to have this problem resolved.

Finally on August 10... 96 hours I heard from Choice and said they were trying to find a technician... Later that day got another email saying they were having trouble and if I could find my own technician they would reimburse in 30 days. If they were having trouble, I thought I would not have a chance.

When I ask for an specific company witch I deal before C.S. Person didn’t help out. You should allow tech to call on the spot and authorize the repair on the spot, so I don’t have to wait 6-7 hrs to see if it’s OK to do the repair... But Air Master company did an super job.

Terry ** was extremely patient and knowledgeable. I appreciate the time he took to discuss with me every aspect of the service I was opting into. Thank you for going the extra mile with me and helping me understand the product I was getting.

The A/C stopped Cooling for some reason, I sent a message thru the website at 3:45 PM, next day at 11:00 AM I had an A/C repair technician and repair the problem, the A/C is now working. Thank You. William L ** Sr.

When the a/c person finally got here (a day late) they did find the problem quickly and fixed it. The people at Choice were very kind and helpful- they were able to get in touch with contractor when I could not.

The representative I spoke with was extremely knowledgeable, polite, and conscientious. He took his time to explain all my options for coverage and payment plans, as well as the advantages of each plan. It was a pleasure doing business with them.

The quick response of CHW to fix our AC was fantastic. CHW Technician, Bob B AC. LLC was dispatched for the same afternoon on the day I made the claim. In AZ that is unheard of! Bob assessed the issue and did the repairs in less than 24 hours. The value and service provided by CHW and their approved technicians are top-notch.

Our Ac unit went out sometime Friday night or Saturday morning. We filed our claim online right away. Mind you we live in Texas. It took 4 days for a repair. It was very hot in the home, almost unbearable. The online process is easy. But having to wait that long for AC repair when it's 90 plus degrees outside is awful. Choice offered a reimbursement option, however not knowing the reason why the AC went out, we didn’t want to pay out of pocket for the repair and wait to be paid back, even if the service would have been quicker. It just wasn’t financially feasible. The tech they sent though was punctual, and knew exactly the issue we were having right away. He even explained how to fix the issues next time and left us an extra part. 100% loved that tech. Overall service could have been dispatched sooner. But in the end repairs were made and we just paid the deductible.

Few hours hours after submitting a claim I received an email with the technician information. The technician was very knowledgeable and diagnosed the problem and fixed the air Conditioning issue. This was awesome as the temperature was in the 90s.

Choice Home Warranty has always been fast to respond to my claim as well as getting a contractor setup to take care of my claim. Omar was awesome. Very friendly and professional. He came with a task. Completed the task, discussed his findings with me and repaired it. Just Cool has been to my home before. They’re a great repair company.

Technician arrived on time. He was very professional and knowledgeable about the appliance. Explained all the problems and was very helpful with the resolution. He completed all the necessary paperwork for the claim online so that my claim could be processed quickly.

The dryer has not been repaired yet, as a part has to be ordered. However, the technician appeared to be very professional, knowledgeable, and of great integrity. He is also the technician I have chosen to repair my washer, as well. Also, he has been assigned to repair my garage. Hopefully, I will be back in operation before too long.

Our tech Was awesome. He was very thorough and kind. I would recommend them for sure. Only downside is Choice. It took a long time to find a tech to come out. If you have difficulty finding a tech to come out to a house then you to sign up more help.

I Had appt with plumber from 3-8pm on Fri the 28th. They never updated the account and they never called or showed up. When I called at 7:30, it went straight to voicemail. This is the second contractor to do this.

Place claim for hvac house ducts to be checked. Claim rep. made aware of A/C working properly (only 1 year old) but A/C was not coming thru some vents. Hvac serviceman was sent out who can't check or replace ducts. That was a waste of service charge.

We had our AC unit not working for a day. I logged a ticket and got a call from technician with 4 hours and we scheduled the time for him to come over. He came over within 30 mins. He was such a professional, knowledgeable guy to deal with. Our compressor was out. He replaced it in 15 mins. Tested the system multiple times to our satisfaction.

I need to make it very clear I had to do Choice Home Warranty job and look for my own tech. Finding a tech was easy. Not sure why CHW had such a hard time. But I did go with A/C Designs. They are the ones who installed and maintenance our A/C. They are always nice, understanding and very easy to work with. There are no surprises and they are honest. They put the customers first and make sure to get the job done. We are very disappointed with CHW and the way they do business. There is no consistency. I think more training needs to be done on policies and customer service. So all my 5 star rating go to A/C Designs not CHW.

The drum on my dryer would not turn and smoke presented with an electrical burn smell. The Repairman from Chesapeake Services was friendly, knowledgable and prompt. Our repairman explained what had happened and why it happened in a manner that we could understand.

The technician from Sears who came to my home was professional and knowledgeable. He was unable to repair the appliance and CHW determines that it was more cost effective to replace it. Sadly this is where my experience went downhill. I waited 5 business days to receive a call to discuss this from “my personal case manager”. That is excessively delayed response time. I called general customer service and the person I spoke to was unable or unwilling to assist me sooner and insisted that I go through the case manager I couldn’t get ahold of.

Ice formed on back wall of the refrigerator. The tech reset all the temperature levels and said to unplug it and let the ice melt, dry it out and turn it back on. I will see if that works. If not then I will call back.

He came when he said he would come. He was very friendly. He knows his job. He was able to correct any mistake he made. He explained the problems why my air condition is not working and what he would do to fix it.

Satisfied with the help desk, but not totally satisfied with the waiting for the technician to set up the appointment. I am going to be for the total of 4 days without the ability to use the toilet, washing dishes, shower, etc. etc. At the present time I still waiting for the technician.

Jose, came and assessed the situation. Replaced the toilet guts and for the most part, noise disappeared. That our hot water heater needs replacement because of age and bottom pan has water and rust. Took pictures to verify and show Choice Warranty.

They came to repair the leak, however I still have not had my sheetrock & texture repaired nor has anyone called me to schedule any follow up. I would expect someone to follow up. I did call and was told once the plumber informed Choice then I would be contacted to continue the repairs of the damage from the water leak.

Spring of my 2 car garage door Was broken, if I have known that it was going to cost me more calling your service I wouldn't have done it. I have to pay for the service call, in addition pay for the full charge of replacing the broken spring.

My water heater is leaking and I place this or around 3? And it’s now 655 and I would think that this is an emergency and my water is leaking into the street and I cannot turn the water off without having done kind of tool.

The person who assisted me was so kind and extremely professional, the issue visit of Kendrick electrics was tremendous. In fact all first trips by repair persons are excellent, it's the time after. The 1st trips are always great but it's the time frame after is where my problems stem from like Kendrick electrics came out some days ago but having to throw out all my food in the fridge and freezer sides was hard.

Technician was prompt, knowledgeable, and very professional. He evaluated and corrected our problem. He ordered the parts and then showed up to do the installation. While he was repairing the Refrigerator, he explained what the problem was and what caused the problem. This was the best repair service that we have had in years.

Always prompt in getting back to me. Worth every dollar. Have recommended Home Choice to friends and family. Was skeptical ay first but now a believer that every homeowner should have this very reliable and dependable service. Price is very fair, my stove went out and I would have had to purchase a new one. It was fixed for $75.00.

Lia Lee Heating and Air said the coils needed cleaning. That seems the only problem. Lia Lee Service charged an outrageous price. The cleaning was with an acid base. They said they told Richard the price before service but Richard didn’t hear him as he has a hearing problem. A normal cleaning cost $899.00 less discounts $558.73. Total price with service fee, labor and tax $679.70. We had no idea that we would be charged to our credit card for this much. I called to get the invoice and discussed the issue with the service man and then he said he called “his boss” for any discounts possible. The price of $679.70 reflects this discount. I informed the service man that I would be giving them a bad report and he understood.

My representative was very confident and knowledgeable about product. He sold me and that’s not easy to do. He was easy to communicate with, I did not feel rushed and he even waited until I called my wife to discuss.

The service engineer was friendly and informative. He explained the troubleshooting he was doing and ultimately fixed the electrical issue. I am very pleased with the in-home service and the customer service when submitting the request. I would recommend the same technician for future services.

Polite and professional. Crawled under house and checked piping. Looked for evidence of leaks. Found none. Also went and checked all three toilets. Checked all around the outside of house. Found nothing. They checked everything and couldn't find where the smell was coming from. They said to try a dehumidifier.

The technician that was sent was very professional and responsible. I called and spoke to a receptionist and she immediately took my request and had a company contact me. Everything was done and completed quickly. I’m so happy that I chose Choice Warranty for my immediate problems after my home warranty expired. It pays to have a company that you can trust to fix any issues that arise.

Updated on 08/28/2020: Just received your offer of $962.01. Wish it was more but it is fair. Thank you very much. You are a great company. I will be very happy to tell all my friends and family of the quick service and help you have been. Thank you again.

I purchased Choice Home Warranty May 2020. My A/C went out in July and I live in GA so you know it is hot during this time. They refused to fix my A/C unit even though it is supposed to be covered in my warranty. They said that the issue must have been going on for a while. My A/C unit was working until July so I don't understand why they wouldn't cover it. I also had an issue with my water and they refused to cover that as well. Why do I need this warranty if every time I put in a claim I get denied. I would not recommend this warranty company and I will not be renewing.

Greg ** was pleasant to talk to. Very professional. Thanks for great service. He got the job done in just a few minutes. Offered me several options. At this point I would recommend Choice, but as of yet I have not experienced Choice's service when something breaks.

Greg was great to work with and listened to what I wanted to cover and for length of service. I have had Choice Warranty for the past 3 years and have not made a claim but wanted security I was covered going forward.

Ollendick Construction sent out "Parker" a technician to take care of our service call. Parker went above and beyond to try and locate the source of the problem. It was never found, however we will keep a lookout in case it gets worse. Parker searched the entire area and found no evidence of wetness.

Our tech, the owner was professional and nice. Explained what was wrong and corrected the issue. Would use again for any other issues. Kept us informed as the time table and quickly responded to our service call order. We will hire when we do some more electrical work to be done.

Jordan was great to work with. He explained all the coverage and answered my questions. Being a Realtor, I am looking for a dependable and reliable Home Warranty to offer to my clients! I did check Choice ratings before I called them!

The work order was to repair or replace the refrigerator ice maker. Rapid Repairs assessed the ice maker as broken and needs to be replaced. To date Rapid Repairs has the ice maker on back order. I can't provide a full experience rating until the work order is satisfactorily completed. I hope you don't expect one sooner. lec.

Initially, I was displeased with the fact that my claim had to go through the review process. However, once I explained the issue, there was no problem with my claim. Your manager was very knowledgeable and quickly resolved my issue. I am very pleased.

The light switch in my master bath had a short in it and finally burned out. Went online to file a claim... Within 24 hrs a polite professional young man, Joe had the problem solved. My husband, Mr. Fix-It, passed in February. Choice warranty company gives me great peace of mind!

4 companies had to be dispatched. 1st company technicians were rude, 2nd company showed up without calling and no one was there so they canceled appointment, 3rd company never submitted paperwork to system so 4th company had to be dispatched. This took place over 2 and a 1/2 weeks in the middle of summer in Texas with air conditioner working. The 4th company came, assessed a 31 year old air conditioner and my claim was denied due to lack of maintenance and care. I believe Choice Home Warranty collects your money and looks for ways to decline a claim or to make you so frustrated that you give up. I would never recommend this to anyone that I knew.

Choice Home Warranty special offers for 5 year policy with 1 year free and lower service fee is great! I just hope your much better than HSA was. HSA was horrible my second year with them and I won't use HSA again.

The Technician Mr. Issac M ** called ahead and came as expected. He add Freon and installed additional capacitors. For that he charged me $325 separately in addition to the $45. AC Capacitor cost about $45. It is a highway robbery. It is not fair to customers.

Did a very good job, quick and will recommend to friends and relation to choose your company over any other they may be considering at this time. The choice of a given and professional worker in our area is what pleased us the most, and ensured he would come back if needed.

Customer service response failed to acknowledge content of multiple letters sent day after a/c problem filed. Need better English speaking representatives. CHW advised multiple times for me to go out and find contractor, using their reimbursement system, a tedious and time consuming process. A/C problem ultimately resolved when CHW found someone located 1 hour away to come and work on A/C the following afternoon. Problem resolved at that time.

I would give 5 stars to repair person, but I rated the experience as 3 stars because it shouldn't have taken 5 days for service, since I lost all my food in the freezer and some in the fridge. This is first claim and I became very frustrated.

The plumber arrived and ran a snake through the Kitchen sink clean out line. Upon completion he stated the line had so much gunk it needed to be power washed. He called for permission from Choice for the needed procedure. Choice Warranty said they would not cover the cost. The drain clogged back up the same night and left us with a sink that would not drain. My wife and I are quite elderly and live on Social Security, that is the reason for purchasing the warranty. We purchased the warranty believing that we were going with the best warranty company. I feel that your ads with George Foreman are deceptive. I am now waiting for the pluming company to return so we can use our sink.

I heard not so good things about Choice so I was afraid I had made a mistake to purchase. After trying Choice out I am pleased with the service. I don't have any complaints. Thanks for proving some people wrong. I made a good CHOICE.

Technician was courteous, knowledgeable, and efficient; repaired while here, had parts on truck and didn't need to wait longer for him to order parts. He was able to diagnose the problem immediately and explained to me what was wrong and how he was going to fix it

He seems to have a lot of experience in what he was doing because he found the problem and fixed it in no time. Another thing, with the Pandemic COVID-19 he was mask appropriately. He had his mask and gloves and do what he had to do efficiently.

It seems air conditioner mechanics do not do home warranties around here, but I found my own at Armstrong and Sons. They came out the next day and filled the freon up and it is working for now. Due to a leak it will only last a little while. I am waiting for reimbursement and a new system as mine cannot be fixed, so l am told. Choice has always been spot on about my calls and I thank you so much.

Allen G. did a great job with customer service. He was professional and provided me with all the information I needed in order to purchase a home warranty. I was please that your company offered an extra month coverage, and was able to be competitive with rates as well as service fees.

Rey from OSP was very polite and professional. Got right to the problem and fixed it in less 20 mins. Knows exactly what he had to do and got it done. I would definitely recommend Choice and OSP to my friends and relatives. Great job!!

Our pool pump had recently stopped running, which in summer can be a death sentence for your clear pool water if not remedied promptly. My claim with Choice Home Warranty was processed very quickly, and the service contractor arrived in a timely manner, he was knowledgeable, friendly, and explained what the problem was -- he had the pool pump working within 5 minutes of his arrival! Thank you Choice Home Warranty.

Our AC stopped working. The tech arrived and did a great job with the repair and and excellent job communicating to us as to what the problem was and the resolution. Couldn't have asked for anything more from him. I was disappointed in the company's response time. 48 hours without AC can be challenging in this summer's heat.

Quick, excellent work. Convenient timing, plumber was knowledgeable and efficient. Answered all our questions and job was done in no time. Very happy with the whole process, would definitely use choice again and not hesitate to refer to friends and family. Very happy with the results.

The technician arrived and assessed the problem within 5 minutes and had the repair completed in less than 30 minutes. He was very polite and courteous. There we no hassles at all with this claim and I am very pleased with the entire transaction.

I had a good experience with Choice Home Warranty. Filling out my claim was fairly easy. The technician, Caiden, was prompt and courteous. He checked both thermostats, the HVAC, and then proceeded to work on the air conditioning unit outside. He found that a wire had burned and the capacitor was blown. He repaired my system, and it was up and running. I am happy with the prompt and courteous way he carried himself.

Technician was very professional. He was very prompt and polite and finished the work in a timely manner. I would most definitely refer a friend. I would give the technician a 10 for outstanding work and overall customer service. Also I appreciate the timing of Choice Warranty finding a plumber from the time I called and started my claim. Everything was handled very well.

Doing Service LLC technician Alex ** was very professional and did excellent work in finding and repairing my air conditioning problem. This was my first time using Choice Home Warranty and I was pleasantly surprised how quickly and professionally my problem was resolved. I highly recommend he and his company.

When I made the claim, we received a prompt response, and we received prompt next day service in searing heat. First, the technician arrived on time and communication was excellent. The technician was both knowledgeable and very professional. The repair was made and the unit is running fine now.

The man that came was respectful and cleaned up.

Our Kitchen Aid refrigerator could not be fixed on a second attempt to fix it by Choice Home Warranty. We were given a Case Manager, Cheryl **, and she got us a fair amount toward a new refrigerator. It took quite a while before she responded but this payment will help to assistance with the cost of our new refrigerator and for that we are very grateful for this Choice Home Warranty and her assistance in this matter.

Our water leak problem was stated as an emergency, and we were not alerted as to the service provider that was scheduled to come, no email, no call, and when we called back to see what was happening we were given an appointment that was over 48 hours later, they then told us that they could try to get someone to us sooner, that never happened, again, no phone call, no email, I finally had to call the plumber myself and beg to get them to come earlier, meanwhile a ton of damage was done to our house...not great, in fact I am seriously considering cancelling our policy.

Prosper Services (Electrical) was quick, efficient and very polite. I intend to continue using them for other jobs I may have in the future. Choice Home Warranty was easy to use and reasonable fast to respond. Expect a 2-3 day time period for work to be accomplished. Not bad but not great. When I contacted by telethon were polite and helpful.