Choice Home Warranty Reviews

Had a plugged sink. Faucet leaked badly too. First company sent couldn’t fix both items. Waited a week for second company to fix the issues. They did a great job on both items. Wife really loves the new faucet and its operation. Guys did a fast repair.

You gave me a date for 3 days after complaint, the ransom appliances arrives to my home as scheduled and the guy company ask me for 60 dol and ask me, "What's the problem and why." Told them what's going on so he told me, "We have to order the part. It gonna be around 5 or 6 days" and I asked to guy, "Why do you don't have a part like this in your car?" Because I wrote in my complaint what was the part broken so he told me, "We have to order the part." Presume I'm gonna be around 12 days without oven by a igniter. It's weird.

The guy who took the phone call seemed to know what he was doing. He was polite and let me know what he was doing. His accent was a little hard to make out. I haven't gotten a call from the service tech yet. We'll see how that goes.

In regards to Choice Warranty answering the call, and taking information, I give you 5 stars. I received appt time within 24 hours, it's 6 days from now... I give that a 3. I had to change that appointment due to work, so that's not on Choice. I can't respond to service, for I will be waiting for service, until Aug 14. My friend, who talked me into Signing with Choice Warranty, lives in Texas, and has had rock solid service. I'm in Florida, so obviously it's not the same. We will see when Service is actually done.

My mom purchased their service for the home. I eventually inherited after she passed away and had convinced me to separately purchase a plan for my own home once my extended warranties expired. I have called them 4 times for my property - three of my experiences were disasters in that the repair was excluded or they claimed too expensive to repair and then offered a nominal replacement value.

Updated on 10/04/2020: Refrigerator had cooling problem in June. Service call scheduled 5 times replacing 5 different components and still did not fix the problem. Finally in Oct CHW decided to replace my refrigerator for less than half of the cost of a replacement unit. I am not sure why I bother to have them insure my appliances. Scheduling the trouble ticket was the easiest part after that it was no good at all. I have several experience with CHW and they are not a good company to work with. Always looking for a way to get out of doing the right thing and very ridged and inflexible with maintenance and replacement, especially replacements. It took them over 4 months to make a determination to replace my fridge.

I was very disappointed in the response I got to have my refrigerator fixed. It took a week to get an appointment to have a serviceman come out and then he was late and I had to reschedule an appointment which was another week. Very poor service. The serviceman who did the work was great, but, getting him here in a timely manner was awful.

We were very happy with the service we received. It was easy to get ahold of your company and a quick reply. Thank you for that. The technicians were efficient and did the job quickly and effectively. I am happy with your company. Keep up the good work. The only time I had a problem was when it dealt with plumbing and you couldn't help me quick enough and that was bad so you need to work with better plumbers in my area.

I won’t write anything because you don’t do anything. I can’t even get a return call from you so I am highly thinking of canceling anything I have with you. It’s a shame that you have an excuse not to cover anything and then not have the courtesy to return a call when you are the manager.

Our refrigerator was not cooling. The tech was friendly, thorough... and tested a few things... then he found the problem. All fixed and we are happy! We thought it may have been a compressor... that was not it. I liked that the tech worked on our issue until he could solve the problem. Now the fridge is working and all is good in our home!

Omg.. I am very please with this company. They are very helpful, Courteous, understanding, caring about what you’re saying and they do the job right. I did my 1st claim and the ppl at this company was very understanding, Knowledgeable to what I was saying and took care of me and I say is THANK YOU..

Customer service so far was great. The value of the product yet remains to be seen as where I can update the review at a later date perhaps after I used it so far when I can see it covers quite a bit although on TV I saw that they covered laptops if you drop them but I will be happy with what it does covered I am sure.

Filed claim online late Thursday night. The website is very user-friendly. By 2pm on Friday, the job was completely finished! Very happy with Choice Home Warranty, and the service contracted to do the work. Very professional for start to finish. Happy customer!

The repair was completed within 18 hours of my call to Choice Home Warranty. They Arrived on time. They then Found The problem & fixed it promptly. They spent time and Reassured me about The possible need to repair or replace again. They were courteous, neatly dressed, and confident in their ability to do the job.

Spoke to Kevin M. and signed up for 5 years + 1 year free. It sounded like a super deal which guarantees the price for the 6 years. Kevin was very personable and convincing to sign up for this deal. Looking forward to doing business with you, even if it will be for repairs. Thanks again.

This company was outstanding from finding a technician to the work being completed. The technician proved to be genuine, hardworking and problem solved the issue. From start to finish, I had no issues, which I was surprised due to experiencing other warranty companies. I would highly recommend the technician who came and solved the electrical issue.

Very disappointed that you have rejected this claim. The ductwork is rather integral to the AC system. It failed. It needed to be replaced. Not exactly sure how you are advising me that this should not be covered. Isn't this what warranties are for? Correct?

Both sink and tub faucets were leaking. Juan called to let me know he was arriving soon and just minutes earlier than scheduled time. He was polite and efficient. He wore his mask the entire time and wore shoe covers inside the house. I had questions and he had answers. Would definitely request this technician again if needed.

The customer service rep Anthony was very knowledgeable and friendly. Did not feel any pure pressure at all. They were offering a great promotion. Compared to our current home warranty company this one is much better with better coverage and better rates.

This is my second claim and both responses have been done within twenty four hours. Very satisfied with the service we have received so far. We are glad we choose Choice Warranty from a wide array of options we had.

Our technician, Matt, was on time, knowledgeable, friendly, and very efficient. He diagnosed and got our AC running right again in a very short time. Great work from a really nice guy. I would definitely recommend Bennett & Sons Air Conditioning and use them again if we have any air conditioning needs in the future.

Overall, good experience. The description the email that I got said "Pool Spa." This is not entirely accurate. The problem I'm having is really with the pool timer. I don't have anything more to add, really. I believe I have coverage for 13 months, which I thought would only start on 8/6/2020, but apparently coverage started on 7/8/2020. I was originally told I would have to wait for thirty days from 7/6/2020 before putting in claim. Thank you.

The technician was professional and was able to determine that a replacement part and installation would cost more than the dishwasher. I had some difficulty with the case manager trying to undercut the cost of a replacement. I did not have a fancy dishwasher, had one that was functional and matched the other appliances. She finally relented and agreed to pay the price of one I had researched online that was comparable to mine. Unfortunately, it was unavailable (apparently there is a problem getting units because of Covid) and had to pay more than I anticipated. It's on order now and hope to have it installed in the next 10-14 days. I am seriously considering cancelling my contract with you and going with another home warranty company. I need to do some more research.

The problem was promptly dealt with and technician was timely and knowledgeable. The problem was with the microchip that needed to be reset. I followed the troubleshooting guide before calling for service. I learned that power needs to be of a minimum of 25 minutes for the computer to be reset. Thankfully, that resolved the problem.

Nice service from Torrell **. He reviewed everything in great detail and backed up the information in writing with email. I asked a lot of questions and he was very helpful and patient with me. I look forward to the service you will provide for our family. Thank You!

WARNING!!!! If you make a purchase over the phone and the sales reps give you a "deal or discount" don't count on it being in your agreement. If you live in Arizona the Attorney General has filed a lawsuit against them for fraudulent advertisement, and not honoring their agreement. If you have an issue they'd do anything they can to get out of it, it's worse than a insurance company.

Quickly found loose wire to the sensor that detects if there is an interference causing opening issues. They also tuned up garage door system checking the belt drive and advising that additional lubrication was not necessary. Overall I was very pleased with the services provided under the Choice Home Warranty program.

My unit stop cooling. I called Choice Warranty. They sent out a tech from V1. He was nice; the second attempt with a different tech from CW. Got my unit up and running. Next time sent this person or someone from this company.

I am not happy about the response I am getting on this dryer. No one has even contacted me or called. There are other issues that I have had in the past that I would like to clear up. These issues happened in the last few months. I tried to explain what the situation was and received in my opinion bad advice. Please give a me call **.

They came and assessed the situation and fixed the problem in less than 30 minutes. I really appreciate the expedite service. I would recommend this service to everyone I know. I'm a disabled veteran and really need services for my home.

The tech we were assigned - Three J Services - has been great and very proactive. However, the case manager we have been assigned lacks any meaningful response and we are 4 weeks into not getting our AC fixed while living in Phoenix. It's become a health hazard and we have no solution in site. The case manager has never replied to any of the numerous emails I have sent. And, only on voice mail as been returned and that was 8 days later. No one else in the entire claims department is able to help move our repair along. It's appalling how bad the service has been.

CHW came through for me at this rough time. My AC at the time I thought went out. I called them. Told them what was going on and they set me up with the first available company. The technician that was dispatched is VERY knowledgeable, professional and practiced the safety protocol which I was grateful for. I explained what was going on to him and in a matter of an hour or less my AC was up and running. The BEST thing about it I only had to pay the service fee. THANK YOU CHW - if you only knew...

Happy with how fast everything was done. Electrical work was done and the electrician was very pleasant. Customer service when calling to make a claim was very nice. Great service when making claim and from company that performed the work.

Very please with the contractor Almost Froze. Very professional, on time, responsive communications and fixed the problem. If in need I would ask for them to to my service provider. CHW a bit too slow in securing. From Saturday until Wednesday is a long time in high nineties without air.

Loved that when you found a plumber to send the work order to, and it was confirmed the issue was still present on the 2nd call, he came out friendly, professional and did a great job. Thank you. Will use the warranty and this plumber again.

The representative was very good, polite and helpful. I will recommend Choice to my friends. I have a 3 year warranty and will extend it when I sell my house. The price is good, the response to a repair man is excellent. Thank you.

I was very happy with the technicians that were sent to my home to replace my garbage disposal, and fix my toilet. Very nice guys, and did a great job. Simrel plumbing was great!!! I highly recommend them for your plumbing needs.???

Mr ** was on time, thorough and the problem was found quickly. Good news was just a new switch needed. He assured me he would have one within the week and be back with it. So glad my dishwasher will see some more days (years!!??) of service.

The technician arrived between the agreed upon times and was very professional and polite. He diagnosed the problem and fixed it as soon as possible. He was very clear at explaining what needed to be done and how he was going to do it.. It was not a big problem and I am thankful that we are well on the way to getting the appliance back in working order. I still have an open claim because I need an electrician now...

Never truly fixes anything At all. Lying pieces of crap. Makes every excuse in the world to try and not pay for anything. This is a sick company. Save the money and fix it yourself. These people are a joke.

Alberto from GM Appliance actually came several days before the scheduled appointment because he was in the area. He wore a mask and was very courteous and knowledgeable. Turns out there was no problem with the range and the flint sparks on the burners is a safety issue in case of a gas leak. We have recommended Choice to neighbors already.

Byron was absolutely amazing. He was in the neighborhood the day before our appointment and asked if we’d like him to come by to check out our issue. He resolved the leak issue and now I have free time today. He was professional and smart.

Technician very friendly introduced himself. Checked and found problem and repaired. He explained it would take several hours to cool home. I called AR Air Conditioning after 5 hours. He returned to my home and rechecked everything (System 18 years old and 105 outside).

While I would have rather have had Choice change the control panel, so we didn’t have to buy a new dishwasher, after disputing the original offer and speaking to our case manager Lori **, I believe the updated offer was fair. Lori was very professional and a pleasure to deal with.

I called in with questions about the warranty program. Alan was helpful, polite, and provided great service. Purchasing my home warranty was quick and easy. I am hopeful that when I need to use my policy the service will be equally as great. Time will tell.

Had a crack in my toilet tank was leaking. You turned my claim down. Not happy. Had to wait 3 days just to get it looked at. Don't know why I'm paying you. Thinking of canceling your service. Not happy.

Arrived on time, went right to work, fixed it in no time. I have COLD AIR again. Recommend other maintenance issues that they are taking care of. They are coming back at the beginning of winter to service the heating.

It was a quick turn around, I put in the claim, and less than 2 hrs I have the appt schedule within 24hrs, great job CHW. Now my refrigerator is fixed. I highly recommend you to all my friends and families. Thanks.

I spoke to Francis first. Then called back and got Jesse. I needed more information on the warranty of some of the items on the contract. I was very pleased with Francis and his help on the information he shared. Jesse talked a little fast for me and I had to have him slow down on some information. Both were very nice and pleasant.

Air Conditioner will not cool. Ready Heating and Air repaired today. Great work. Installed damaged parts. Air conditioned is cool good now. They arrived this afternoon. Wore face mask and were very safe. Well equipped with tools, parts and know how. Very professional and polite. A pleasure to do business with.

The repairman was very polite and professional. Once he diagnosed the problem, he gave a thorough explanation of what he found and how he would repair the unit. He was very efficient and did an excellent job. He left us his business card and I will definitely call him should I need service again.

** Reprepairman was clean and wearing a mask. Gave the dishwasher a thorough checkup. Said it needed a door seal but not. Covered. Also it could use an air break/gape changed but not covered. Also that I may need to use caulking around the back of edge of sink. I was a bit disappointed that the warranty insurance didn’t cover the services. I’m a Senior without help to help items. Olive. Thanks.

I sent the form to Choice Warranty and they were out the next day, had the garbage disposal on his truck, and replaced it in just a little while. This was my first claim, and I was so happy. My son in law and daughter have Choice Warranty, and have used them a couple of times. They were very pleased, so that is why I chose them. That’s two family homes that give the highest of stars. If you are looking, look no more. Choose Choice Warranty!!

Hello. The rep was extremely nice and very professional! I'm happy with the program the rep set me up on. He provided so much information and the program I settled on with excellent! The call did not take too long and I was provided all of the information that I needed.

NO CALL BACK FROM ANY PLUMBER! 3 DAYS ALREADY. What is going on? Why can't I get thru? I called at 1:42 p.m Hawaii time and your recording says your office is CLOSED? I need my problem fixed and solved. This is what I pay you for.

The technician was very knowledgeable about what was not working with my air conditioning system. He identified the problem within 5 minutes after arriving. It took a while to flush my clogged drainpipe, but he cleared the problem. I'm very pleased with Henry!

It has taken a while to find someone to repair my AC problem. Not the AC itself. But find someone they did, and now the problem should be repaired when the materials arrive. I live in a rural area, and it's hard to find a contractor. The representative was very personable, efficient and professional. HE did a good job at providing a temporary fix, and therefore some relief from the heat. We are very appreciative. Although the insurance don't cover the repair we are very pleased with the service to date. American Air and Electric.

I would like to say I had a wonderful conversation with the rep.. My intent wasn't to buy a new warranty only to inquire about the prices. I received an offer that was very hard to walk away from the company also gave military discounts which was a plus. Overall the rep. offered me a 3.5 and 6 yr plan that was very good but I wasn't prepared for a long term deal at the time.

Had issues with electrical in home on Wednesday. Called and created a claim. Appt set up for two days later but electrician was able to come same day.. Electrical fixed by Friday. He sent the claim for repairs and we received a prompt reply. Randy was very knowledgeable and careful not to talk over my husband's head. He was fast and efficient.

On Monday, Aug 3, 2020 I requested contact with a Case Manager. Shortly thereafter I received an e-mail from Freida **, who let me know she would be my case manager and that I should phone her, which I did late Monday afternoon. I left a message with my contact information. I left two more messages on Tuesday. Since there was still no contact, I phoned CHW and explained the situation. The lady who took my call said that she would request (a) to have my case expedited and (b) would let Frieda know of my call. She said that I would definitely hear back within 24 hours. It's now been more than 24 hours and I have still heard nothing.

Technician was prompt, professional, and resolved my issue. He had to come back a 2nd time, but found the problem fast. I'm satisfied that he knows what he's doing and knowledgeable about HVAC issues. I'm glad that my Realtor recommends Choice Home Warranty.

Safe Air was the 3rd AC company assigned to our claim. The first set an appointment the next week. The second set an appointment 2 days later, showed up said they would get the parts and be cack the following Monday, but never showed and never answered our calls, so the claim was reassigned to Safe Air. We are in Texas where it is 90 degrees and 85% RH, so if the AC is out you can stay in the home. Safe Air came out the same day and promptly fixed the AC in a couple of hours. The tech was professional, the company called and texted us to let us know when the tech was in route and even sent a link to track his drive to us on GPS. Excellent service, excellent communication - complete professionals. Five Stars all day!

A very informative visit. The technician was extremely cordial and very helpful. He showed me how to fix this problem from now on without having to call him. His phone presence was somewhat curt, almost rude, but his service was outstanding once he got to my home.

Very satisfied. Technician was pleasant and on time. No hiccups. This was second use of the warranty in 6 months. First was for hot water heater. That experience was equally worthwhile. The savings from these 2 uses more than paid for the warranty.

CHW is very reliable, fair prices, the people that they send are very professional. This is the second time I have used CHW and both times I was very pleased. I had two other companies before and CHW is outstanding compare to them.

Customer service representative help me quickly and professionally to set up a claim...was established and I got an appointment. I wasn't satisfied with the time. I call you back in and the customer service representative contacted the contractor to contact me so they could get out here sooner.

The person that helped me get a warranty plan was very helpful and knowledgeable. I feel good about the purchase. We worked out a plan that fits my budget. It was a painless process and feel confident the coverage plan I selected will meet my needs.

The technician came out and found the problem. He said he would be back on Saturday with the part needed. When he didn't come I called him. He said the work order had not been received from Choice Warranty to complete this. I cannot get a response from the case manager. Now what do I do?

My A/C went out and I needed fixed right away. I put a claim in and was able to get a repair person when I was available. My only problem was I had to call and ask if someone was coming and they had the wrong address. Luckily somebody was able to come the same day. The repair person cleaned my A/C with my hose and it worked.

I am a skeptical of extended warranties or any paid warranties in general, but I was surprised by the quality of the program and the people. James did an excellent job without being pushy or overselling the product. It let the quality of the program speak for itself and answered all my question with patience. I biggest surprise is the warranty will cover plumbing up to 100 feet from the house. So, if a pipe breaks on the slab or sewer line breaks it is covered. HVAC is all covered. This is important for my financial security since I am retired.

Amy ** was very reassuring. I have had a bad experience with home warranties not being worth what they cost. I hope that this experience is better than the last one was. I am looking forward to very few repairs (if any). I appreciate your professionalism, Amy.

These men were friendly and professional. They were careful when they had to move furniture and asked questions to be sure they understood what our issues were. They also wore masks the whole time. We will use them for not covered items.

This AC Tech was excellent. He diagnosed the problem and found that the Capacitor needed replaced but also found that prior Fan Motor replacement was incorrectly wired and caused fan motor to fail. He fixed it as well, Highly recommend Anchor Air.

The technician replaced the gear shaft and it still did not spin the water out of the tub, so he said it needs a new motor. They ordered one for my washer and he will replace it at a later date and that is when I will pay the fee of $65 if, of course, it is in working condition. I was happy with the service I am getting.

Tony did a great job. I had a bathroom sink stoppage and he got the water completely draining out now. He was fast and very efficient. Choice office personnel set us up quickly with a service person. It was a great experience.

I love having Choice Home warranty. You guys are really good on the phone getting things done. I really do appreciate it. Before you I had another company and they were terrible and I almost didn't get in touch with a company because of them and then I decided I would give you guys a try and I have been so so happy and pleased. You get things done and you're always polite and get me the information I need. Thank you so very much.

I was called immediately, taken care of well and all questions answered, of course have not had to use yet, but reviews show good service, we shall see. If service as good as sales force we will work well together.

Very courteous and explained plan and services thoroughly. I have read reviews and spoke with friends that have Choice Home Warranty. They were all very pleased with the company and the coverage that is offered. Richard ** was very helpful. But, from reviews I feel positive it will be a good company to have my home warranty.

We have been with AHS for the past 5 years, and after reading many great reviews looking forward to see this company honor them. The coverage also includes more items in home for a better monthly fee. The customer service rep. Greg was very helpful and kind during the process of making the switch. He answered each question in a good customer relation and professional manner.

I was struggling with the monthly payments and contacted Vivint to cancel. They offered to lower my payment by a little more than 50% so I was able to keep the service at an affordable price. I appreciate the assistance.

We’ve been without air conditioning for over a month now. The first technician that came to our house got in touch with y’all and told you what we needed and had now. Y’all told him to put a MUCH cheaper one in, so he declined to do so and left working for y’all. The new technician that came to our house 2 days ago, now y’all are saying we have to pay 921$ out of our pocket. When we took the premium package to avoid this out of cost. I’m outta work due to the Coronavirus and we don’t have that kind of money right now. Tried to get in touch with our case manager twice now and no reply. When we talked to a supervisor 2 weeks ago she assured us that everything would be taken care of because of all these problems. Please help.

The gentlemen was very nice and gave me a lot of information on my A/C unit. I was very pleased they was able to fit me in their schedule. I was very pleased with everything he did and would recommend him to family and friends.

The Customer Service Associate was extremely professional and dispatch my request for service in a timely manner. He took his time to make sure all the information on file was updated and correct. I would definitely recommend to a friend!

Mr. ** arrived on time. He was very professional in explaining would have to do. I like the fact that he kept his mask on and maintained social distance. Removed the faucet system in the Bathtub/Shower. Clean it and replace worn parts. Replace hot & cold knobs.

Choice Warranty is the best home warranty plan. Low monthly payments and service fee charges. When my over the range microwave was beyond repair they replaced it. Not only did they replaced this item they have replaced my air conditioning unit when I needed it most when weather temperature was in the 90+ degrees.

Choice Home Warranty could not supply me with a technician. I had to locate a technician on my own. Your requirements of Photograph's phone calls and time delays prohibited me from taking advantage of your service. I'm sure you're aware a technician does not have the time to wait on delays to get the job done. From your point of view I'm sure you considered it a success.

My technician was knowledgeable and explained the condition of my machine. What the work would detail, part ordering process and a timeframe that he would be returning to complete the job. I was happy to have gotten such a tech and to learn that he is also a veteran of the U.S. Armed Forces.

This was our first time to use Choice Home Warranty and unfortunately we are not satisfied. It took days for a representative to get back with me to go over our claim. After she finally called, she stated our check could take up to 30 days. Direct deposit is not available with Choice Home. Also, what the company is willing to give us will not cover the entire cost to replace the appliance.

Tech was nice but I had to tell him my unit was not on running. He told me there was no problem and he did not see anything, well the unit was turned off. Then my claim was denied due to improper repairs. Well I just bought the home and been here 5 weeks, there has been no repairs. I didn’t even know it was my AC unit until my friend came over and told me what was located in the area where my ceiling was leaking and took pictures. When the tech came I went up in the attic with him because he said everything was fine. I said we turned the unit off and cleaned the water up to prevent my ceiling from caving in. I would not recommend Choice Home or Texas HVAC I called another company out did not have to climb in the attic the repaired my unit and we had air again. Thanks for nothing and I won't be renewing my policy and I will tell everyone I know about this horrible experience and not to use either company.

This claim concerned a malfunctioning component of the hot water heater. What was approved was replacing a kitchen sink faucet which is operable and not the issue. Your crack team of attorneys have successfully designed a closed in system so tight that rejections are the norm. I have posted a complaint on the BBB website; shared with friends to avoid your company; and personally will not renew our service.

I placed the online order on Tuesday afternoon, and was contacted within a few hours and the technician was prompt and courteous. Informed me of the problem and repaired it within 45 minutes. A/C works fine and it's comfortable in the house again.

He was really prompt on his arrival to my house, called when on his way, was thorough with evaluation and got the problem fixed ASAP!! Was very professional and considerate of my home. Wore a mask, put on the shoe coverings before entering the house.

C-FORCE LLC plumbing was initially contracted by CHW to work on the property to repair a plumbing issue and was out at the site on May 6th, 2020. Robert from C-FORCE LLC was rude and caused the tenants problems and showed up with an attitude from the moment he arrived. The work he performed was not done professionally and caused another claim to be submitted, causing the owner to pay an additional service charge. For example, the repairs called for the installation of the flange at the base of the toilet. The flange was never leveled, causing the toilet to rock back and forth. This rocking caused additional water leaks and required another service call. Again, the owner paid another service fee for work that was initially completed and later found to be defective.

A friend highly recommended Home Choice and they have been great to work with. The sales representative was super helpful and accommodating and I have so much peace knowing I am covered if anything happens. The quote was an easy process and quick. I highly recommend them.

At approximately 10:30 am I found that any water used was flowing onto the basement floor. I had to turn off the water. I requested a service call but 5 hrs later I had no response. I sent an urgent message to Choice and shortly I was told that I could my own contractor. Roto-Rooter was able to send a technician within the hour. He was able to diagnose that it as the main line that was blocked and had the equipment on the van. After completing the paperwork and getting approval, it took about one and a half...by 8pm I had a cleared drain. This is a 2 family home and no water for a tenant is serious.

Did not seem to be plugged up. But would fill with water even from dishwasher. Not any liquid drain clearing liquid would clear the stoppage. Would finally drain out slowly! After serviceman came and attended to problem, WORKS GREAT!

Live in Central FL, the A/C stopped working Friday afternoon 07/31/2020, file a claim and finally got a notification between 7-8pm. Notification stated that a A/C tech would be out Sunday 08/09/2020. I called the A/C company and best they could do was have someone come between 11-2 on Monday 08/03/2020. So wife, I and dog sweated in 90 degree plus heat and humidity over the weekend. Not sure why the Administrator did not make this an emergency repair call. Was not overly impressed, had thought they would have someone local with 24hr emergency service. My neighbor across the street has been my A/C tech for 12 years until I got the Choice Warranty plan and the couple times we lost our A/C he had one of his techs there within hours knowing what it is like here in FL with no A/C.

I was suppose to pay in full and receive 1 month free but I was put on monthly payment plan and I want to change that and now I'm getting the run around. Could someone please contact me or I'll be cancelling the contract.

Technician called ahead, was prompt, and explained what he was going to look for. Very polite and knowledgeable. It turned out to be an easy fix replacing the capacitor. He checked every vent inside making sure each blew cold air to correct temp.The tech also changed my intake air filter in the ceiling and provided tips to aid in efficiency. I would definitely recommend Gotham Air.

From the very first call to the repair Roni made our concern for the problem as stressful as possible. As soon as Rony ** from K&S Air Conditioning, LLC identified the problem he had my unit back running. Rony also made sure we understand the problem prior to performing the repair.

You do not stand behind your fix or replace policy. 1500.00 cap. New units cost 4 to 5 thousand dollars. Would not recommend your company at all. I have for a service that you do not give back to customers.

The customer Service representative was very pleasant and easy to speak with. She listened to my issue as I explained what the problem I was having with my hot water heater and provided me with the guidance and direction needed.

My A/C was not cooling last Monday Night. Luckily the outside temp dropped to about 70 degs overnight. I called Choice Warranty first thing Tuesday morning to file a claim. I received a email very soon telling me that I would have a service man out sometime between 1 and 3 pm that same afternoon. Robert got to my home about 1:15 and had the A/C running in less than an hour!! Very pleased with the prompt service!!

The service and coverage was excellent. The only concern I have is I was emailed a confirmation for my appointment from the Warranty department for a time on Sunday. When no one called or came on Sunday. I called the service technician and was told that Warranty company would not pay the Sunday rate for an appointment.

Repair svc was prompt, knowledgeable. My only issue was with covid 19. Svc member should have a mask on even if the work was outside. I would prefer to have Johnson Air LLC complete any future warranty service in my area. I prefer to deal with local repairmen.

I called to change my credit card information and make a claim. No problem areas noted. I was not on hold for an extended period of time. The rep was nice and submitted the claim the claim as a requested. I did not experience any problems on the call.

Call to have someone come see why when we turn on or off water outside we feel electricity. Tech came. He said he needed approval from Choice to fix. Choice sends out notice saying they are not fixing due to the age of my house. Not satisfied at all.

Still waiting on a fix for my AC. It has been a problem for over 2 months. The first group came out and put in freon. This new group said the fan needs to be replaced. Still waiting on an answer from Choice.

I had water coming up in my hardwood floor. I thought it might be a leaking pipe. The plumber fixed and brought a restoration company to assist with clean up. The plumber and team are awesome!! However, when it came to how much I would have to pay out of pocket, I was livid! I was told my max per year was $500. I had another plumbing issue last November 2019. I had purchased 3 years when a salesman called to get me to renew. There was no mention that my max would spread over 3 years. I also found out that the pluming job back in November was not handled correctly. The toilet was loose and the bolts were so tight that they broke and the large pipe down into the floor was broken up!!!! A case manager called me and she thought the $500 was the max per year then changed her mind. I am so upset that I never want to hear from Choice again. I will ride out my 3rd year and I have already located a more respectable company.

Lisa, with Citiwide Garage Door responded immediately to my Choice Home Warranty claim. Scheduled an appointment for the next day & were on time. Tom was professional, answered all questions. He identified & corrected problem in a very short time frame.

Great job! Tailored to my needs and reason to have a policy along with price match. 30 days to look over what was sent so I could be informed of the services. Trevor is a good salesman And hope he gets credit for a job well done.

Great service, but I should have received a free service. I had recommended a friend and she purchased a 5 year plan. Paid the $45.00. To all employees of Choice, stay safe. Peace to the world and Happy Birthday.

Easy and informative, pleasant, I was just checking out different ones since I'm not happy with the last TWO I've had. I did a Google search for the best, and it says you are. Eventually I will be the judge of that.. Thank You.

My A/C started acting up suddenly, after submitting a request, A/C specialists were able to assist with my problem the next and in the time given. Very pleased with quality of service from Choice and local professional. I have had issues with other companies but again pleased with Choice.

Spoke with customer service representative. They are very attentive, very accurate, very prompt. It's always a pleasure to speak with someone who's willing to help you. I don't look forward to calling customer service when I have a problem but it's good to know that if I need help with a particular item horror plans they are definitely prompt and answering and helping to the best of their ability.

This is not the first time, that I have the same technician. He is an excellent individual and hard working. He goes up and beyond for his customers. I never had a big wait on an appointment and they keep me informed, when they will be at my house. Great job Matt!

My rep was courteous and knowledgeable. She took the time to find me all available discounts and offered several options. I was satisfied with the encounter. I feel better knowing that my home is covered with a warranty that I could get at a reasonable rate.

I spend four hours between calls and put on hold and yet I could not get to any customer service, when I was connected to customer service agent he hung up on me. This is the worst customer service I did experienced in my life.

Accurate diagnosis of problem, quick to answer questions and offered options should parts not be available. Also cleaned up and vacuumed the appliance to help improve the performance. He indicated that the thermostat controlling the temperature had also malfunctioned and must be replaced.

Technician was really good and seemed fair/honest. He recommended a washer brand Speed Queen that we actually bought and will hopefully be happy with. Choice is sending me money for my old washer. This is all I have to review.

The technician did an excellent job and went above and beyond. The quality of this warranty has proven to be worth the value and cost of the package. There are certain caveats in the contract that need more explanation. For example the air conditioner that was repaired was greater than 5 seer and so I don't know if the warranty covers part of the air conditioner if it needs to be replaced.

Anthony helped me today to set up our coverage for our first home. He explained everything and was able to help us get the best rate for us. He was patient and very nice. We appreciated his help and are very glad to have this service for our first home!

A/ C wasn't working well. Staff from Choice and 5star the company that came were great. The serviceman was excellent. Thank you all very much. Our unit has been working well. Simple fix. Needed new filter. We are very happy we switched to Choice.

Contractor assessed problems with the operation of my motor in my air-conditioning unit as well as a need for additional freon and sealer. You authorized all but the sealer. I am totally satisfied with the performance, professionalism and courtesy of the contractor Rescue Improvements and HVAC. I remain concerned over you approval process for needed parts and requirements identified by the experienced contractors.

Choice Home Warranty could not get a technician to me in time so I got my own tech. I am having a very difficult time trying to get reimbursed for this service. When my tech filled out the questions for the claim, the web page said the diagnosis was invalid. I tried to redo the claim but lost the tech information.

Technician was proficient, professional, and safely protected per COVID guidelines. He was thorough and efficient. Promptly showed up during the timeframe expected. Walked us through and explained everything he was doing thoroughly. Choice Home Warranty handle the claim promptly. AC working again.

The gentleman from Mr Roger's Home Services was prompt, courteous, thorough, and clean. His troubleshooting skills were accurate and his response time for returning with the parts for repair was on schedule for what he estimated. Thank you for the great job.

I reported to CHW that my HVAC wasn’t cooling properly. CHW said that they couldn’t find a company to respond in a timely manner and recommended the reimbursement route. I completed the application for that and was informed that my claim did not qualify. Anderson Heating and Cooling was the first company I called and came the same day. My bill came to nearly $800.00 and CHW did nothing. If this poor service continues, I will go back to American Home Shield.

I was very pleased with the conversation I had with Jason as well as the man who called me originally. Both were considerate, kind, patient and helpful. They seemed honest and knowledgeable about the policy offered on our property! They made me feel like they were truly thinking of our best interest!

The technician was on time, friendly and knowledgeable, and did a great job with our claim. He explained everything well and I was very comfortable with him. He also got back to us with a phone call and an email right away. Very satisfied.

Loud whistling noise when flushing and getting worse by the day. It's been happening for about 1 month and also it takes longer to fill the water tank. The noise is very loud and now I did shut the water in the toilet off till the plumber comes!

I was very satisfied with the service and the efficiency of the work that was performed. The leaks under the kitchen sink were repaired quickly. The tech. Cleaned up after himself. Threw away all garbage from the repair and disposed of it in the refuse container outside of my home.

Yesterday I had a chance to talk to Tony to discuss a home warranty plan for my appliances, cooling /heating system, etc. It was quite a pleasant experience. The total conversation was on the telephone, but I felt as I was sitting in their office. In a very pleasant environment, Tony explained everything to my satisfaction. The deal was made.

Serviceman was very capable, and polite. He did a very good job, and was complete in finding the problem. The time from when we called, to the time the job was complete was extremely fast. Well satisfied all the way around.

My claim had been assigned to a technician within one hour of filing the claim and the technician arrived very promptly the very next day and garbage disposal was replaced in less than 30 minutes. Technician was prompt, cordial and professional.

Rude people. When my claim was denied I wanted to know why. Well it was an old part. Well of course but it appeared to Choice Home that I knew it was old. Well of course, that is why I took out the policy. It was working perfectly when I bought the warranty, and paid in full. So I felt like a liar and was treated that way. So when cancelling I was nice. They were rude.

The technician who responded to my call was excellent. He was from C&D HVAC. He determined that the refrigerant in my system had been contaminated by a previous technician that was used by your company. This should have been covered but was denied. I spoke to a case manager Jean **. She continued to deny the claim which was a legitimate claim. I had to pay the technician $425 for new refrigerant which Choice Home Warranty should have covered. I am going to cancel my policy. It was a mistake to do business with your company. I have dealt with many service providers over the years and Choice Home Warranty is the worst. I will be interested to see if anyone reads my response. I don’t expect a response back. I will not be providing a positive review when asked.

I do not want to complain, but the repair (service) man was here on 7/30/20; told me he found the problem; needed to inform the company to get the parts for him. Aug 10 return appointment. Two weeks? Too long between service call and return to repair?

Local tech was great. Very professional and got the job done in a flash. Because of COVID-19 our original repair date was almost a week from claim. Contacted local business directly and they moved the repair date up four days from the original computer-generated date. Have only had our policy a month and it is already paying off.

Technician did a great job! He pinpoint problem immediately and fixed it in a timely manner. I also referred my daughter and she will have CHW take care of her new home. Please look into this as we get a month free for service. Please advise. Thank you.

The technician who visited my house was wonderful. I did, however, have a very difficult experience in trying to secure the appointment. I was not notified. Then after 3 calls, I secured an appt. WHILE the tech was at my house I got an email stating it was delayed until the next morning (which wasn't so). Now I'm still waiting for the follow up appt. It appears there is difficulty with Choice being able to contact techs to secure appts.

A/C compressor failed on a Saturday...a very HOT August Saturday. in Orlando. Tech was scheduled for Monday morning. He showed up on time and replaced the compressor...a $600 job, but I only paid $75! Yay, Choice Home Warranty! Love the price, love the service, love the peace of mind.

I have had accounts with 2 other warranty companies in past 5 years. Choice is the only one I would recommend. I had 2 issues last week and they have both been taken care of in an exceptional and timely manner. Both companies did outstanding service.

Very responsive. Just make sure you understand if you have something unusual or high grade appliances that if replacement is needed you will get a pro-rated replacement cost that may not be able to come close to covering the cost of actual replacement.

Good morning. My experience with your company has been terrible. I recently filed a claim with your company and later found out that it was denied. I never received a denial notification and only discovered this after contacting you. After faithfully paying my premium consistently on time and then you guys reference me to the fine print in the contract to inform me that I wasn't covered was devastating. I truly believe that your company is a scam that collects on premiums, however when it is time to honor a major claim that you will deny it. I am in the processing of speaking with my attorney and also informing all my friends and family that I have recommended to you that your company is not dependable or reputable in regards to protecting major appliance repairs.

Since our original warranty, we have paid the fee upfront in hopes that the items covered were protected. We have three pending claims and yesterday we receive an email offering less than half of what the washer cost. We would like to bring these in a closer. In a recent conversation we were told they were under review. They were still looking for a Tech for the dryer but had never called the same Tech they chose for the washer.

I notified Choice early Sunday morning, a tech, Pete, was assigned and came to my home on Monday, GK Mechanical LLC. Pete identified my issues: capacitor failure and a cut off box malfunction. He immediately replaced capacitor but had to return next day to replace cut off box. Pete was professional and proficient.

Fast and quality service, repairman was nice and courteous. Cleaned up all the mess. Made sure there were no leaks and the garbage disposal ran and worked properly. Very nice claim personnel when I called in. They answered all my questions and explained the cost of all the services.

The technician was professional and knowledgeable regarding the repair needed. It was necessary to order parts so we’re still waiting for the final results. At this time, the experience has been a good one. We are hoping the parts will be received and installed quickly.

CHW was unable to locate a technician for my AC unit locally. I found one and they came out the next day. They were able to resolve my issue in a timely manner. AC is back up and running. And CHW claim was processed the same day. I should be expecting a reimbursement hopefully in the next few days, but up to 30 days.

My air conditioning unit just suddenly stops working. I put in a request with Choice to have someone come out to fix it late in the afternoon. The same day that I put in a request Choice found someone to come out to work on it the next morning. I was able to get my unit repair within 24 hours of time I notice it was not working. I am so grateful for that.

Air conditioning went out, they responded immediately searching for someone. It was on a Sunday and CHW couldn’t find someone, and authorized me to find a technician. CHW found one before I did and they came out and fixed the problem quickly and efficiently. Highly recommend.

Our air conditioning system stopped blowing. The outside unit was still working but there was no air coming out of vents and also our thermostat was not working properly. The gentleman that came out to fix it was very polite and knowledgeable.

So far I have had no problem out of Choice Warranty themselves, just the people they send out to do the work. I had some plumbing work done on another call and they came out fixed about half of my problems and said they would be back out the next day and never showed up. Never heard from them again and I still have the same problems I started with.

I am a new customer. I called to get a quote for new service. I spoke to Choice agent Sam. I expressed to Sam that I currently have a home warranty but I was shopping around for a new one. After a brief conversation with Sam explaining, product, price and service fees I decided I would go with Choice. I explained to Sam that I would pay the premium in full. After giving Sam my contact information and CC #, Sam proceeded to tell me about an offer in which he felt would be a good deal for me. I allowed Sam to finish his pitch and I gracefully told him that I was not be interested. He asked why and I again gracefully said that I was not interested. It didn't matter why I wasn't interested. The fact that I said no should have been enough.

Both the representative and the plan fit my needs. Choice was recommended to me by a local appliance repair person. I liked the fact that if I was to sell our home we can either transfer to our new home or use it as a closing tool.

Good customer service. I did not have to hold on the line very long to talk to customer service in a reasonable amount of time and they were able to get a technician in couple of days. It was a bad capacitor. The technician replaced it.

I am please with the service I received from Smiley for getting me the plan that will be the best for my home at a great fee that I can handle. I feel much more relieved now that I have my Choice Home Warranty in place. Thank you.

We purchased a warranty policy from Choice. We filed a claim for our AC unit and a tech came out and assessed the unit the same day. However, CHW would not approve the claim without us sending more info. so the tech could not start work. We sent the requested info the same day and still have not heard back about whether our claim has been approved or not. It has since been 5 days since filing our claim, it is August, we are in a heat wave, and I have a 3 week old baby recently home from the NICU and no functioning AC and no response from Choice’s customer service.

Agitator inop. Replaced agitator dogs. Julio was on time, was very professional. I was very happy with the service. Although this was my first claim it went very smoothly. My only beef would be that it took 4 days for the repair.

Placed call this morning on line. Haven't heard from anyone yet. In situations where time matters, I think Choice is rather slow to respond. My neighbor has another company and they return calls immediately with service on site same day. I can't wait for high issue items over night. Return calls same day. Don't care about COvid 19 as an excuse. Life goes on and you continue to collect our money for services needed.

I spent all morning and most of yesterday looking over home warranties to find the one best suited for our needs. I was recommended to check into Choice. I looked online and got most of the information I needed but had a couple of questions. The person who answered the phone (Tony **) was extraordinary. I mean it. From the minute he answered my call, he was professional, answered my questions thoroughly, sounded happy to be speaking with me, helped me to get exactly the plan we needed and saved us a TON of money..I mean over a thousand dollars! He pushed every button and pulled every string and saved us $1375 (on a long term plan). We couldn't be happier and feel like we made the right choice...ahhh CHOICE, I'll refer them to everybody!

I was just shopping for a new home warranty because our current one is horrible (Cinch). I filled out the form online and received a phone call in less than a minute asking, "How we can gain your business." It was also less money than our other warranty!!

I called to place a claim about my ceiling fans not working. The young lady took my information, she explained the process and said I would be hearing from someone soon. She was very courteous, she seemed very concerned about getting this taken care of.

The person who came was professional, knowledgeable and did a great job. He was on time and he was COVID compliant. I felt better about him than I do this review because it requires a minimal amount of words and I can say what I have to say more concisely than what they appreciate.

The tech that responded did a very good job, however dealing with Choice Home warranty to get anything done is an exercise in futility! The poor rating is for Choice Home Warranty. You continue to ask for info on pricing for the leak and charging, when you know that charging with R-22 is illegal. You need to find out the price for replacing 20 and 21 year old equipment.

Bob Burns was very professional and I appreciated him coming out on a Sunday afternoon to repair my air conditioner. I would recommend him to all my friends and family. I was so thankful he had the part and was able to fix it so fast.

I was very satisfied with providing an assessment by a service provider for the HVAC issue within 24 hours. They did find the problem quickly and it was a minor fix. The service provider Air FX out of Hot Springs, representative was helpfuI and gave me some good advice. Thank you.

AC stopped blowing cold air. With the triple digit temp in Las Vegas, it's so brutal. Went online and placed an order for repairs, and the response time was so quick. I placed the order around 11:30 pm, by the time I woke up in the morning, they already called me and gave me the time the Technician will come to fix the AC. Same day service. Thank you.

Received contract via email, after reviewing did not like the amount of exclusions. Tried to contact cancellation department for over an hour to no avail. Contacted my bank and stopped payment. Was going to give you a chance to rectify but then realized this could happen if I had to submit a claim. No thanks, extremely poor customer service.

I was looking for a new home WARRANTY. Called choice. Spoke to Phil. He was so personal. Explain everything to me. So I chose to go with this company. I have been looking for another home WARRANTY. The one I was with kept going up on price but down on coverage.

JC air conditioning and heating were very nice and helpful. They called eight away and said they had a cancellation and came a day early. The main technician did not have the part needed, but he called some and that part was brought over in less than 10min.

Great service D&G Appliance, Adam the technician very professional and knew his job, responsible and very friendly, customer service from the office was very quick to send a technician, very good communication, I am very happy, the part was not in town and the technician went to find in another place and fix in the same day at the time that he promise, I was very impressive with him. Great job Adam.

Called and filed a claim. Saturday night I got a phone call. Maintenance person came very professional and answered all my questions. He didn't have to fix anything other than changing the air filter cause was too thick and he recommended the cheap one from Walmart for a better air flow. He looked at a lot of things to make sure everything was properly working. I was happy with the results. I have been with Choice for more than 3 years and I can say with confidence Choice is one of the better home warranty companies out there. I absolutely do recommend Choice home warranty!!

I had a block in a PVC pipe. CHW said it wasn't covered so I hired Polar Cooling in Yuma to fix it. It was done before 10 am. Polar Cooling refuses to work for CHW because they said they never get paid. I spent 2 hours on the phone and computer yesterday with CHW. A total waste of my time. I would like to know how much my refund would be to cancel my contract but no one has called me back. When my phone rang there was only music, which I listened to for 12 mins. No one came on the line. Worst customer service ever. I will never renew or refer CHW.

In simple words, this company is a scam. Their marketing people will make it look perfect for you but when it comes to claims, they have all the tactics to deny your claim. Their appeal process is a joke, never able to reach the case manager by phone or email, most of their business is outsourced to the Philippines, hard to understand... if they answer. The only number that answers fast is the marketing!!! This is a scam company and the Arizona Attorney General is suing them. My advice, never ever be fooled by their marketing staff (the only staff you can understand).

The technician, Alex came and looked at the HVAC unit and explained the issue and said that he will put in the order. He was quick in assessing the issue and explained to me the details. Will wait for the order to be placed and HVAC is fixed.

I’ve had an experience with this technician before joining Choice. I can remember thinking that I would not want his services again, then through Choice, he serviced my ac a second time. Let me say that the job was done, services rendered to satisfaction. My issue was more on the lack of professionalism. I was expecting a uniformed service technician who would present proper ID. This gentlemen did not. I was reluctant due to his unprofessional appearance but it was unbearably hot and I needed my ac fixed ASAP.

I am very pleased with the repairs that were made and how quickly a contractor was assigned and an appointment arranged. I would definitely recommend this service to anyone. The process to request service via the web site was straightforward and easy to complete.

Ice maker was not working. Called Choice Warranty and got a repair man out in two days. Service man ordered parts and came back and fixed in less than a week. Very pleased with the service. Would highly recommend Choice Warranty to our friends.

I was really blessed when Phil ** told me about your seniors' discount! He went above and beyond what was required, so I want to thank him for it. I appreciate such interest for your customers. I hope your service is just as good.

Bob was extremely Easy to work with! He would call and confirm our appointment and make sure everyone was on the same page. He is also very nice person and easy going! I would highly recommend using him and I will definitely will refer him to any family or friends in the future!

We had Mr. Ken who put himself across in a very professional yet friendly way. He was not pushy. Gave us a good deal and made us quite comfortable enough to make the decision. Well done Ken. It seems like the policy covers all the basics of what you want covered in a house. Plus he also accommodated the extra refrigerator that we have in the garage.

Westside AC services has very professional. He has being the only technician that explain what was wrong, every component, every repair needs to be done. He did a GREAT job. I was very satisfied with his work. I really recommend him to keep him working on futures claims. The last company that worked on same AC didn’t fix the problem. But Westside AC repair it!!! Thank you.

Prompt, punctual & flexible when possible, attempting to get me faster service the next day. Top notch! What more can I say? I appreciate your reliability. It takes the worry out of home maintenance issues. The end.

The Master Bedroom air conditioner was not working. The company you sent out this time was very good. They found the problem almost immediately. Is there a way you can put them in our record so we always have them come out? Thank you.

I called yesterday afternoon (8/3/2020) around 4 PM because the AC started making screeching sounds. I called after the second time it did it. I ran at reduced capacity until 2AM, when it finally quit completely. Customer service agent made an appointment yesterday afternoon for 8/11. I called last night. Got no reply. Tried to email to the email address you provided. It was invalid. I called this morning and explained that the situation had changed and was now critical because of no AC and my adult son's medical situation. He has MS and lives with us. He is incapacitated by the heat and needs AC. Appt. was moved up to this week for Thursday or Friday. Waiting to hear from CR Air Conditioning.

Choice found me a pro to fix the problem I could not identify. The tech was on time, and masked during his service call. He tracked down the faulty wiring and now all the outlets on the circuit are functional. Well done, Thank you Choice!

I opened up service with your company today. Everything got off smoothly and I paid for my year. After this the sales person became highly aggressive and not taking no for an answer when I didn’t want to make the contract for more than a year. Actually heard him sighing loudly and saying you don’t want to save money. I told him MULTIPLE times that I was good with my year contract. He wouldn’t take no off an answer. I finally just hung up on him as I had repeatedly told him no. I’m very dissatisfied with the way I was treated and would like to speak with management.

Called a repair/replace request in on 7/18/2020. Technician arrived on 7/22/2020. Paid technician $60.00. Checked cleared. Remsen was authorized to complete work on 7/26/2020. Have not heard a peep from anyone since then. No update from anyone. In the meantime, my monthly payments are always on-time.

Due Covid-19 the technician pick-up our order about 4 days after we summited our claim. We were grateful. The technician was on time, and completed the job within a matter of time and he did a wonderful job on the job,.

Placed my claim in the morning. By afternoon my plumbing problem was solved. I would recommend Choice Warranty to anyone. Customer service was helpful, they made sure I was taken care of. Company that they dispatched was also very good.