Choice Home Warranty Reviews

I did not hear from my claims adjuster for one week following assignment. She indicated she sent me a copy of the policy that I never received. When I purchased the insurance I explained I had high end appliances only to be told brand does not matter. The amount allocated will not minimally apply to replacement. I called your customer service 4 times without it being handled.

The customer service representative was knowledgeable and very helpful. And made the experience very easy. The price of Choice Home Warranty is better than other home warranty services we have had. We are looking forward to having this home warranty.

I called Choice homeowner warranty on Labor Day to add two additional policies or two additional homes to my existing homeowner's policy and I was disappointed about the price gouging from three different people. Bad business. Bad customer service. Due to the COVID-19 you should not do that to customers.

Water was leaking into the living room from the ceiling. Cut drywall to detect leak. No leak detected. Easy to file claim online or by phone, customer service available always. Technician response is within 1-2 days. Technician said to watch and call him when it leaks.

I would highly recommend Brian from Safe Air. He has many years of experience in the HVAC industry and knew right away what the problem was with the A.C. Thank you Brian for a job well done!!! and coming to fix the A.C. on a Holiday (Labor Day).

Tech came in and fixed plumbing. Tech came in and fixed problem. Why it took 2 months is too long.. Service has been getting worse. When I started, you sent our techs, fast. Now it takes too long to get a tech. I hope your service improves. If you have any questions or you care to explain the delays contact me.

Purchased a home warranty. I was pleased with the service and the ease of setting up an account. The price was very competitive and I have been unhappy with the response time from American Home Shield. I look forward to doing business with you in the future.

The technicians were very clean cut and very polite. They explained clearly what the problem was and how long it would probably take to get a part and get back to us. Our only problem was a mix up with an appointment. Sears contacted us with an appointment within a few hours and then Appliance Repair Wizard Contacted us to set up an appointment. Appliance Repair took care of the mixup and CHW cancelled Sears for us. Thank you.

I filed my claim online and had a professional out to the house in just four days for some non-emergent plumbing issues. Everything was fixed the same day. I was impressed by how easy and quick the process was! I would highly recommend Choice to anyone looking for a home warranty!

Air went out. I called at midnight, service was back up by noon on the same day. Which happened to be on Sunday. I couldn't have asked for a better experience. I will definitely recommend Choice Home services to all of my friends and family.

It is easy enough to file a claim but it ends there. Trying to get a live person is impossible. What does Covid have to do with answering a phone, like your message says. I mean, come on. Next, why do can't your online system auto populate when I pit in my e mail? You have all that info. Trouble shooting an existing claim should be easier online if you are not going to answer the phone and hide behind Covid as the excuse.

(08/27/2020): I placed my claim. (08/29/2020): Dependable Heat and Cooling was assigned to r Sunday August 30th, 2020. When no one showed I called Monday and was told that the Sunday appointment was a mistake. (08/30/2020): Appointment was set and no one showed. When I called the phone number provided for the contractor, I learned that it was disconnected. (09/01/2020): CHW claimed I "missed my appointment" and a new one was set with on (09/02/2020): Barberi Heating and Air Inc. which came through for me finally the following day. (09/03/2020): CHW denied covering the claim by claiming that a "leak in the refrigerant line cannot be the result of normal wear and tear" clearly signaling foul play on my part.

Shawn was very professional, skill, & knowledgeable. He did his work & wore a mask. He tested the appliance numbers of times to make sure it worked, & I appreciated it. Shawn was on time & call before he arrived. Great job, Christine **

Garbage disposal stopped working. Home warranty sent us the technician who worked on it the next day and replaced the unit for a new one. Smooth transaction. The technicians were very knowledgeable and considerate. No issues in getting the unit replaced from the home warranty.

Dave the Technician was thorough and considerate and explained what the problem was and how it would be fixed. He had all the parts the next day and all was fine again. Fast and courteous service. What you would expect but not always get.

Choice sent Larry the Plumber out who quickly spotted the problem, called Choice and got permission to replace the unit which he quickly did. Very happy with the technician. Choice made this repair hassle free. I am very happy with the repair coverage by Choice Home Warranty.

I called last week. Was given my order number and have not received one call or email to schedule a repair. It’s 80 degrees in my home. I’ve checked my email daily. I paid my year for this coverage and am not getting satisfaction. I’m not sure I’ll recommend your company to anyone based on my first claim experience.

Service in past was really good. Now we have to wait 4 days without A/C. Vendors should be available 24/7. Covid-19 was a poor excuse in that in this area the effects are thankfully minimal. Claim reimbursement option seems self defeating.

The technician was professional and knew exactly how to repair it! Great Work! He was nice, got to work immediately, found the issue, and fixed it! My air was working again in no time! Thank you! I appreciate all that you did to repair the problem!

I am elderly and Choice Home Warranty is a lifesaver, they come through every time. This is one of the best things I have ever done. I will be renewing my contract very soon and many times thereafter.

Representative very personable, easy to understand and sympathetic to my problem. Assigned claim and advised of the procedures on my part. Within the hour I received an email from the plumber with a date and time scheduled. Very pleased with the process and speedy response.

Toilet clogged. Would not flush. Another toilet leaking. The guys were pleasant, informative, and quickly corrected both issues. They even arrived early! They took care to dry the area where toilet overflowed. They recommended rebuild of the innards Of each toilet.

Our technician was excellent. In that he had the parts he needed to fix our problems. He knew what to do and was prepared. Very friendly and was knowledgeable about the problems we were having. He fixed the problems quickly and everything worked perfectly when he finished.

Pump was replaced by Gabe, Benchmark Plumbing. He was good at his job, personable, and got to our home as soon as he could and fixed the problem. Only thing that bothers me is I asked for an Installation Manual so I had the name, model number, etc. of the pump. He said he'd left it with the box back at the shop. I would really like that manual. I want to make sure the pump he installed was new. Choice does not cover Sewage Ejector Pump replacements, even though we paid for a full coverage policy.

I completed an online claim and within an hour I had an appointment scheduled. They showed up the next day and completed the repair in record time. This was by far the best experience I have had with this warranty company.

The technician raised doubts as whether or not the service would be covered. I was a bit disturbed by that. Turned out to be covered. But other than that, he was on time, polite and professional. That's it people. Have a good day.

We had an issue in cooling, the AC technical came in the time they stated, he replaced the condenser and took him less than 15 min. Now the AC working great and working very good. He came with mask face cover and gloves. The customer services were professional. I will recommend Choice insurance to my friends.

Our AC stopped working while I was out of town. My wife opened a ticket and next day technician was at our house and got the AC fixed. It was a relief knowing my family had AC during this hot weather.

The account manager Sylvanna ** was extremely unhelpful, as well as an extremely unpleasant person. I could hear her frown over the phone and her complete lack of sincerity which translated to her not even attempting to adequately resolve my claim. She kept repeating the same information over and over rather than try to answer my questions, which is exasperating when I couldn't get her to clearly explain why at least the left hand burner was being denied coverage. The cook top was cracked on the right side, separated by a vent that almost cuts off the other side, which doesn't make any sense how the crack would get water to the other side, nor that there was even water spilled on the crack at all. I wasn't aware of it so how was the technician at your home office?

I was shocked this call out was covered by Choice. Bobby with Stevens Plumbing and Repair was very easy to talk with on the phone when I called him at the telephone number on the Choice Home Warranty Claim Ticket. Bobby worked until he resolved the issue.

I am normally very pleased with the service, This time I had to cancel and find a repairman due to the fact that we in Tampa Fl area are experiencing very hot and humid temps. We are averaging heat index of approx 110 daily. The company assigned to me could not get out until Sept 11. which was one week. I am sorry but I couldnt wait. Too much wait time for me at 75 years of age.

Great repair service. On time and professional repair of a/c. Technician analyzed and troubleshot problem and repaired very effectively and efficiently. They were on time and very knowledgeable. I would recommend them for a/c repair and service. They responded immediately to the choice home warranty repair request.

Our garbage disposal needed replace because over the past 3 weeks we been having problems and then it started leaking through the pipes. When we had the leak I found a lot of water in the bottom of the floor discovering it was coming from the pipe that held my disposal in place.

The AC stopped working suddenly. Choice was able to get a knowledgeable technician out within 24 hours. The technician know what was wrong immediately, and had the right replacement part at hand. The problem was solved without any hassle. Having the AC restored over a hot weekend was a great relief.

The service was swift... I filed a claim online on Friday and the technician was at my home Saturday. My garbage disposal was leaking... He replaced it within 15-20 mins. Everything is working just fine now! I hope if I have issues with other appliances that the experience is the same.

The Technician responded in a timely manner. The work order seems to be on track with portions of the equipment parts have arrived. Hoping that the other part will arrive so the work can be completed. It is important to my family that we have our microwave working again.

My dad referred me since I am approaching the end of my coverage with another company. I was happy when the sales representative quoted me a better deal than my previous company, but I am now ecstatic about receiving the same value as my father. I appreciate so much when companies are appreciative of Veterans and their families. I've just sent out a mass text to friends and family encouraging them to look into CHOICE Home Warranty.

The service call was very easy to schedule. Agent was very helpful. We received a quick response from the plumbing service. The plumber arrived when he was scheduled. The plumber was very professional and he completed the repair very quickly. We were very satisfied with service.

Leaking disposal canister was a problem just before 3 day weekend. First plumber cancelled at last minute. Choice immediately replaced him with a pro who replaced the whole unit quickly. Five stars! I will definitely use them again. I now also have a great plumber Zi can call.

I received a phone call from a rep and it was very pleasant. She saved me money dropping my average cost over three years. I purchased the plan online which was very convenient. Normally I don’t answer phone numbers I don’t recognize but I answered this one and it was the Rep, despite being the weekend she was very pleasant and had an American accent.

I have had various things fixed using the home warranty I purchased at Choice Home Warranty. You have gone above and beyond to fix my home issues quickly and easily especially thru this pandemic. I have had other home warranties before and they were never good as Choice Home Warranty.

This is the first time I ever had a Home Warranty and the first time I made any claim. Overall my experience was a very positive one. The first time I called the agent was very professional and courteous. One plumber was scheduled within 24 hours but after accepting, declined to come over. My only complaint is that the 24 hour clock restarts from that point. They couldn’t get anyone and thus gave me the option to hire my own plumber and they would reimburse. Fortunately they found someone for a visit (Friday vs Wednesday) and completed the repairs very well. The plumber who came over was very professional and cleaned up after fixing the issue. I was charged the $65 for the visit. Very good experience.

Active...was awesome. They came on time before time. Made sure I was satisfied and polite. Will recommend them. I asked a lot of questions and he was happy to answer them. I think his name was ED. Especially because I was upset with another company that didn't come, or call to say they wasn't coming.

Sent 2 different people from same company and each had different diagnosis plus a cost out of pocket of more than $1550!!!! Plus it took 5 days to get someone and they still left without fixing it!!! Your company denied repair claim. Your coverage is a joke and useless. I called MY local repair company and they sent someone the same day and it was repaired in 2 hours!!!!

It's first time I had a good service from the lady who assigned right service people. My hat off to the lady. The minute I explained the problem to her and she made the appointment and sending the serv. man to my home and took care the the whole problem. This is the service very much the people appreciate for.

Matt was very pleasant and knowledgeable. Found my old account quickly. Thanks for job well done. I will advise my friends and relatives of this service. I hope that I do not need to use this service but I have confidence if I do Choice will be there.

Technician correctly identified that fridge compressor needed to be replaced. Choice said unit was a one-door fridge, but it is a side-by-side stainless steel unit that will cost more than $2000 to replace. Choice only offered $499. We were able to purchase a GE refrigerator, on sale, for $2588.

Technician came at time expected. Described to technician this was a repeat of a similar occurrence 5 months ago and a module had to be replaced. After Archie checked out the unit model #, Serial #, etc and consulted with his home office he advised me he would be back with part and another technician William. Between the two they resolved the problem in record time.

I used Callahan's Heating, Cooling & Electrical. They are on time, very efficient, very clean, and charge a very fair price. I have used Callahan's several times over the twelve years I have been in this house and have always been very satisfied with their service, efficiency and price. They are also very personable and polite.

I Choice said someone be in contact with me yesterday Friday about fixing my kitchen sink faucet. The technician said Choice would not replace it. I called too to appeal their decision.. I was told someone would call me on Friday with the decision. I have yet to hear back from them.

Tech came and resolved the matter in no time unlike the last technician that didn't do nothing but write a bogus report. I had to pay out of pocket to get it fixed. My refrigerator finally got fixed by an out network tech. I should of got credit after paying the $65 deductible on the last job I called on.

I am extremely disappointed with Choice Home Warranty. I was offered 299.99 for replacement of my washing machine which was just over 3 years old and would cost me 699.99 to replace. When I disputed the claim they offered a max of 349.99 still only 1/2 of the replacement price. This was not the first time I have had a problem. When my A/C system had to be replaced for 7000.00 the offered only 500.00 which I never received, they denied even that after I had the system replace. I have no complaints with the technicians that have.

Vendor was professional and did a great job. Knew exactly the problem, had the tools and replacements to fix immediately. Had a mask on, and took off shoes when entered the home. I would definitely have them repair things in my home again.

Called for service 09-03-20 and order established 09-04-20. I cancelled the order because I was able to correct the problem. Thank you for your prompt support. I value Choice's support. I have used them when I had trouble with my washing and the support was great.

The technician was a 10. I was told Choice would give me a call to confirm the unit was covered and what my out of pocket will be. At 4pm I called them the guy said an email was sent. The email I have, had no prices. I’m still waiting so we can make an intelligent decision. Poor communication once the technician left. Can someone who knows the details please call me?

Andrew ** did an excellent job working off the problem with the microwave. He troubleshot and engaged Choice for repair authorization in a very timely and professional manner. Great job Andrew. He showed up on time and made sure he had the tools required to address the microwave. Andrew took the time to show me the issue and gave me clear understanding of what steps he needed to take to complete the repair.

Upstairs a/c was not cooling properly - temp was up to 90 degrees. After calling in problem, system seemed to correct itself. Worth heating & air conditioning technician corrected problem he found. Have not received invoice from technician as requested to verify the service performed.

A/C was not working properly and Choice refused to fix it and still charged me the 60 dollars which was wrong. I have needed Choice's services on 3 occasions and all three times I was not happy with the service. I will not be renewing my contract when the time comes. I will be giving the opportunity to another warranty company to earn my business. Your service is flawed and some of your contractors are well.

Called in a claim and got the service appointment within the hour. Very courteous and was able to follow up with servicer and confirm the date and time. So far so good. Will follow up when servicer completes the scheduled appointment.

Technician sent out to diagnose our AC problems was early, professional, and very good at explaining the problem and possible solutions. The company changed my appointment to an earlier day and time that was good for my work schedule. He obviously knows his work and I would highly recommend him and the company he works for. He also explained why the service I needed isn’t covered by the Choice Home Warranty and how to appeal. This was not explained to me 3 years ago when I signed up for the contract. Very disappointing. Not sure I will continue with a new contract or not.

The process of making a claim is very easy, and the technician that came out was very good and helpful. I don’t like though how little control I had in the process. I wasn’t able to pick which repair company I wanted to make the repair, and I was not given any option for the appointment time. I had to take off work for the time that was given me. That seriously makes me consider going with another home warranty company that gives me more options. So, the process was easy and the technician was great. Other than that I was not all the satisfied.

Very knowledge & professional. Glad to find this person to do our work as you weren't able to find one as we live in a small rural town and needed to get it fixed as our weather is quite hot now. Thank you.

Our technician was polite, informative, and efficient, even though we had to wait, the company sent out this gentleman late, but right on time for us to cool down, feels like he went out of his way to help out.

Roofing repairs are not done after estimates were made. Company gave excuses and made rules up that were not customer friendly contrary to prior to customer signing up for warranty. Customer was led to believe that repairs would be made and covered after 30 days but were not followed through.

I requested work for my refrigerator/freezer which has quit cooling/freezing my food. Promptly got the work order number but have not heard anything since. How long does it take? I hope to hear from provider soon as all my food is going bad.

We had our A/C unit go out Sept 22. I called in to report the problem, now this was Tuesday night. It was going to be Friday before a repairman could come out, he finally got to the house around 9pm that night. He quickly diagnosed the problem - a capacitor - and had it up and running in no time. With the long wait time and the late night appointment all in all it went smoothly I truly can’t complain! It was just hard to sleep with it being so hot.

I am happy with the coverage and price. Jared was very professional and answered all my question. I hope that the coverage is everything that we need. I hope that a claim will be handled quickly and professional.

Our A/C went out on Wednesday night. (9/9/2020. I called Choice the next day Thursday and the technician came out on Friday. My wife and I were so happy because the technician came out sooo quick. The technician was knowledgeable, friendly and professional. We would recommend Choice Home Warranty to our family and friends. We are happy customers. Thank you very much!

Very pleased with technician and company you sent. Was ridiculous that we had to wait 3 days for repair and you as Choice Warranty didn't push this. I also understand that home owners need to maintain upkeep on equipment but need to know receipts need to be kept. I do not always keep these and really panicked when asked for it. Again All Metro Air Conditioning that came and fixed my air were wonderful and I know a bad review on a warranty company means nothing.

The response to my claim was quick and the service vendor schedule the appt quickly, kept me updated with changes to the appt moving it forward every chance they got. The technician arrived on time and stayed until the problem was resolved on the first visit. Outstanding service and outstanding technician.

Choice Home Warranty provided an efficient repair service in less than 24 hours. The process of obtaining a professional service provider from them is easy and pleasant. Office staff is polite and helpful. This is the fourth time using the service. I would definitely recommend them.

Great service from Lincoln Plumbing, came a day early when they had a break and sent an excellent gentleman, Mr. **, who did a great job while explaining the problem and how he corrected it. Best repairman I've had in a long time.

Had a claim. Was handled very poorly. The plumber for this claim even stated this warranty company is sub standard. Had another claim and even though I thought the first claim was incompetent handling, the 2nd claim showed me the highest degree of ineptitude and poor customer service I have had in my entire lifetime. Again, the technician on the claim said this was the worst company for home warranty he had encountered. Would never recommend this company to anyone. Would advise to steer clear as if your life depended upon it.

The agent was very friendly, went over the services that was offered and seemed to know what they were, also gave me the monthly payment option, emailed me my info and told me his info would be there, very pleased with him.

Fixed my shower! Very courteous and helpful. I will use him again and recommend him to others. He was able to find the problem with my shower quickly and then fixed it without a lot of fuss or runaround. Unlike the guy you sent to fix my stovetop who still hasn't returned with the new one you paid for.

Technician displayed professionalism and was very knowledgeable of what he was doing. I would strongly recommend him and his company. Choice Home Warranty has chosen well with this company. Our previous experience with Choice vendors was also very satisfying. I have strongly recommended Choice to relatives and friends.

Technician was great. I had to call myself to get someone here to fix the problem. Waited a week and never heard from a technician from Choice. Was very disappointed. Once I called Jarboe, they were out the next day and did an excellent job. Will use them again anytime. The reason for the marks below is for Choice Home Warranty, not Jarboe.

The representative was very professional and personable. He provided clear and concise answers to all my questions. This has been one of the most accurate and pleasant experiences I have had with home warranty companies. I had a very pleasant experience with Charlies **.

Easy service and fantastic communication from Rican Heating and A/C. I would highly recommend. They were able to fix our A/C very quickly and were willing to go the extra mile with communicating every step of the way. There was no additional out of pocket cost more than the service fee.

Repairman was prompt and showed up early. Although that issue wasn’t covered under the home warranty, the repairman offered a maintenance service for a reasonable price. I was very happy with the service and would definitely recommend the company.

I had called to report a problem with my bathroom drain for the second time but that was not the issue with the call. I had told the gentleman on the phone that I had first called on Sunday and after being on hold for 30 minutes I chose to be called back. The recording says that you will be called back in the order that the call was received, when I called back on Wed. and was lucky enough to have someone answer I questioned the man about not getting my call returned after 4 days and he said they have 1000s of calls to return. I questioned waiting 4 days and his response was, "We are available 24/7. You should just keep trying to call us back." If that is the solution why offer the call back service?

My last experience with Choice Home was terrible! My Case Manager name is Nikole **, whom to this day I haven't spoken to her. Her phone goes directly to voicemail. I have tried for three weeks to solve this issue. We requested multiple times for a Supervisor to call us back and to date it has never happen! I also requested Nikole's Supervisor to call me and I have yet to get that call. Finally on yesterday, Sep. 3rd a gentleman by the name of Edward ID # **, is the only person who has helped me. After this issue has been solved, I will no longer be interested in staying with Choice Home. I have never seen Customer Service like this and I've been with Choice for quite a few years.

This was our first time using Choice Home Warranty and we can say that we are impressed by their response. Time and date were booked but the Engineer came out on site before the due date and sorted out the system in 30 minutes. He was super helpful, polite and did a great job. Super big thank you to you all!

For some reason I couldn't make contact with vendor. After repeated calls to CHOICE without getting name of the vendor, I called one at random. GAGNE responded and charged me approx $180 for the Service. This $180 charge was in addition to the $50 already paid to CHOICE. Total cost approx $230 instead of the $50 I expected.

My wife & I have used this company before they fixed our furnace very fair and honest. We have even resident to use them for a maintenance on our Central heat&Air. My hubby has MS and central air is not a luxury it a medical necessity, heat is horrible for people with MS. Workers are polite, and answer any & all my questions. Explained just what is wrong and what is needed to fix.

AC had stopped working during the hottest week of the year. We were without AC for 4 days and had to leave home because of inside temperature. The technician that came out was very courteous, polite and knowledgeable -- but it took a long time to get the Freon needed.

The tech from Omars express, was very knowledgeable, courteous, got the job right the first time. He worked with me to do the job within my timelines, as I work full time and a caregiver and worked with me the entire time. Now that is great customer service.

I was very pleased with my service. My tech was prompt, thorough and kind. He educated me on what he had fixed and about taking care of my appliances. He even gave me information on how to find the best deals for my fridge drawers.

The service technician from Cooks Heating and Cooling was excellent. I was disappointed when I was asked to get my own repair service due to they could not find anyone to complete the job in a reasonable time. Upon my second call to Choice Home Warranty I was notified I would hear from someone the next day. It was Cooks Heating and Cooling would do the work. My wait was only two days due to a weekend. Why did I have to call a second time?

AC is short cycling and not cooling well. The outside. Unit also is noisy. Electrical bill continues to increase and we believe this is the reason why. The technician believes the panel board and the downstairs thermostat both need replacement.

I had just returned from a trip from California. On Sept 2, 2020 about 3pm I turned on the AC unit to cool down the house. It was about 105 outside. About 8:30 pm I noticed that the AC was not coming on anymore. I call Choice Home Warranty about 9:30.pm. A claim was opened. At 1:30 pm the next day a services tech came and fixed my unit. Thank you for such great services Choice Warranty!!!! George **

The technician came to my house a week early and figured out what was wrong right away. I was happy about that. Hopefully he can comeback fast and actually fix the issue. The customer service was great and made me feel comfortable.

The Sales person name Mark were so helpful and explain every details. Very pleasant and knowledgeable. He explains clearly my plan and I'm so happy With my savings compare to my Old insurance company. I called again and another answered the phone and the same experience with the person.. So accommodating.

Chris Wenzler plumbing was an absolutely fantastic experience! Very personable and professional and responded very quickly. He got both my problems fixed within 24 hours, and even worked me in before the holiday weekend so I didn't have to wait 3 days. I can't say enough good things!

So our water heater broke on Wednesday afternoon and I put in a claim on Thursday morning. I was told that a company would be out to check out the problem 8 days from now. That is completely unacceptable. I know it's just cold showers but 8 days? Glad it wasn't our furnace in February.

Very satisfied with the response time and technician was knowledgeable and did a great job. Air Enforcement is a superior service. I am happy thus far with Choice Warranty. Our Air Conditioning thermostat was a large problem and the technician tackled the issue with knowledge. This will complete my review as I have to bring my kids to school.

The electricians sent to our home were wonderful; honest, helpful and took care of the electrical issue we were having. They were on time, listened to our problem to determine the best way to fix the issue. Thank you CHW for your help!

Zero help offered for a covered issue even though had coverage for years on multiple properties, I have two units at this primary residence. One broke down about a month ago and $1500 was paid to replace the unit that costed me $3700. Nothing for this second unit of same age and I will have to pay $4100 for this unit all out of pocket. I am looking to move all my properties to a different Warranty Company after this denial.

AC was not cooling the 2nd floor. Contacted Choice Home Warranty on Saturday morning and was given an appointment on Monday. AC was repaired fast and service was very professional. Very happy with the service from Choice Home Warranty and would recommend it to others.

My AC wasn’t working, they did a great job fixing and cleaning the unit. The only problem I had with them was, they gave me a appointment time from 7-11am so I took a half day off. They didn’t arrive until 1 and stayed until 645pm so I had to take the whole day off. Should have had a pm appointment.

He was very nice and thorough. Did a very good job and reviewed his work and next steps with me. Seemed knowledgeable. He was polite. Would recommend him to others for air conditioning service. He also called in advance to give me time of arrival.

Excellent experience. He called me early in the morning to give me a more accurate time of the appt. He arrived right on time. He was courteous and got the job done quickly. Very impressed all the way around. This was our first experience with using the warranty company and they were quick to find a contractor to meet my needs.

Dan as very good with analysis the situation and solving the root cause of the leak. Appreciate is attitude and professionalism. We need more of Dan within the Choice Home Warranty circle to get satisfied customers. This particular claim of leak had a one day turn around which also appreciate. Other claims most times I have to wait for days to get someone in the house to look at the problem.

The service technician came out and was very professional. He fixed the issue in one day, it was the dryer, and replace the part they needed to be replaced. We had no problems. Choice Home Warranty was fast in response and they chose a great tech. I would recommend them fora warranty company in Houston. I've only ever had one issue and that was quickly resolved.

The service was great. The person who spoke to me was very courteous and helpful. She listed to my issue and followed up back with sufficient details. I have already referred couple of my friends to Choice Home Warranty. Thanks.

The technician did a great job. Unfortunately the disposal did not act up like it has over the last couple months. But the technician still took it apart and cleaned. It still is working properly and without the clanking as if there is something wrong. It is working great now.

I called to set up an appointment to fix my air conditioner that was leaking. I had Mars fix the problem. It was very easy fix. However I was under the impression that Choice sent them because they said they put a rush. I paid the 125 service fee. Then I get three other calls and three different appointments from three different people. I asked Mars if Choice send them and they said, "Not sure we get sent by so many people not sure who?" Of course I was contacted in the morning and informed that Mars was coming over today and they did. But the service call was not 45 dollars. It was 125. Would like a reimbursement. This was so wrong from the start.

Cement Ponds came out and inspected my Pool Pump and found the leak, they had to replace the parts and thus had to go and order the parts and get permission from CHW to repair, they came out a day later and repaired it and everything is good. I'm happy with their work.

The tech showed up on time and was very friendly. Knew what he was doing and did it fast. I am very happy. This is the first time I've had to use the service but am very happy so far. Mike's heating & air. Would recommend Choice Home Warranty.

The representative was very helpful but I was not satisfied with the answer I got about what was covered in my plan. I was not aware of the stipulation of the air conditioning repair. If I am paying for a warranty I should not have to call a repairman outside of the warranty.

I was looking to discuss a plan for my home and spoke with Jason. He was very patient and provided several options as well, which shows his care for the customer. He also informed me of a longer term plan which saves money and provides increased value and I ended up signing for it. Great experience!

The sales person was good and did a good job of getting me the best deal. Thanks, have a great day. Will perhaps use you guys again in the future, I feel that I did hopefully get what I paid for and all.

I called Choice on Sunday to get help with My Home AC not working. I was set up with a technician on Wednesday. Technician was great, troubleshot my unit and determined the Compressor was not operating. Unit is 9 years old, and compressor is still under warranty (Rheem). Wednesday night I am informed that it is not covered. A compressor should last longer than 9 years so my compressor must have suffered a catastrophic failure. Pretty amazing diagnosis over the internet simply determined by the Techs Ohm meter reading, compressor was not removed or closely inspected, system is sealed and holds proper pressures for current temperature conditions, coolant is full and no signs of leak in the system.

I had multiple plumbing needs all at the same time. Most were covered by my home warranty which saved me hundreds of dollars. Also, the RIGHTWAY plumbing was professional and provided excellent service. The Home Warranty representative was attentive to my concerns.

Great customer service to change from another company to this one. They were able to offer me what I was looking for and at a better price. Prices were very competitive and they were able to offer me the best deal.

Thanks To Choice Home Warranty. My hot water heater went out and they replace in less than 5 days. The Plumber was very good at what he was doing and my wife and I were very satisfied with his work. Thanks CHOICE.

We are still waiting for a technician to be assigned. What happens if you don't find one? It is very difficult to contact your company.. We need to have someone contact us. Do we get compensated if you can't find one.

I was pleased to get a great deal on my new Home Warranty plan. And was appreciative that my customer service agent was offering an even better deal (albeit over a longer time horizon). However, after politely declining a few times he kept pushing for the new deal. I started to get frustrated because he couldn't accept "no" for an answer and was very close to declining service completely. We eventually ended it, though.

The employee was nice and very knowledgeable. I qualified for the new home program and I wouldn’t have known it if the employee hadn’t been knowledgeable and known his product. I will recommend your company to my clients, coworkers and family members. I hope the company will be good if I have a problem with my house.

Please just go ahead a cancel my account and I will find another. There has been several time that I have had to get my on techs and they are unwilling to work with you due to nonpayments on your side.

Master Plumbing was excellent to work with. Kept us posted the whole time. Had to order part and very good communication. I would recommend them to anyone that needed a good plumbing company. Thank you.

Anthony was awesome! He worked very hard to assure I received all the coverage I needed and he explained all of the plans thoroughly so I could make the right choice for me. I will recommend Choice to all my friends and family.

Replacement of pool/spa clock. Clock cease working this morning - called CHW and immediately got claim #. Repair technician called - submitted an invoice which I am about to submit to CHW for approval & payment - only $275.00. This invoice should be approved immediately.

Everything went smoothly. Service technician was very polite. Choice also prompted service company immediately. I will recommend Choice Warranty to all my friends. They always answer service call immediately. Thank you. Recently, I have so many problems and Choice Warranty taken care of that.

Had to pay out pocket. The whole point of warranty was so I didn't have to pay more the deductible. Even tech said part should have been part of contract. I may just decide to cancel if this happens again

Technician was prompt and work was completed in a timely manner. Communication was great. He called before arriving and gave an accurate ETA. I had to leave for work but I was contacted and advised job was complete. Kudos! I would recommend to a family or friend.

My policy isn't due to expire until 9-26-2020. I have been constantly harassed by sales people since July. It reminds me of doing business with a "tote the note used car lot". And then when I have an actual need to use my policy no one wants to communicate in a professional manner or give straight answers. The disclaimer on this form speaks volumes - a reminder to be civil must suggest there are a lot of unhappy customers!

I made 2 claims and have been unable to access any reimbursement forms online, and no one answers the 1-800 number. My claims are honest and need to be addressed: fridge leaks water from underneath and fan in the furnace stopped working... I would like some help to getting the reimbursement forms.

I had one technician come out to the property and made the problem worse. The second technician ordered a new part but never showed to install. Third and fourth would schedule appointments but not show. This process was over 2 months and had to call my own repair guy. Choice could not get someone to fix my problem after 2 months. Their technicians that did showed would take 2 weeks to schedule and appeared to be underqualified. Customer service was little help and not responsive to emails or phone calls.

I like Choice Home Warranty. I have bought this for many years, every time I met problems, I called them, they would arrange an engineer come to my place help us to solve the problem in a short time. With Choice home warranty, I don’t need to worry. And yesterday the air conditioner was repaired by Engineer Aichi, he is very professional and nice. He solved the problem of the air conditioner for us. I trust Choice home warranty.

Fast, reliable, great service, friendly, I called Choice Home Warranty because problems with my air conditioning unit and in less than 24 hours the technician show up and fix the problem. Was very professional and accurate. I’m very satisfied with choice home warranty.

I had a couple of plumbing issues like: Low water pressure in sink faucets: Fixed. Broken sink stopper lever: Fixed. Broken toilet flush lever: Did not fix; no available parts: the service man did not offer to return with proper parts. Overall it's OK.

I called Choice for my microwave, and it was a good experience. The receiver from Choice took my call, got to work with my issues, and set up an appointment to access the situation with no problem. I am happy with the company, and has recommended it to a family member.

My air conditioner went out and I filled a claim on the Choice Warranty website. The next morning the repair man came out and fixed the system, he had everything on his truck needed to make the repair.. Outstanding service all the way around. I strongly recommend Choice Warranty..

Choice is very responsive whenever we've had a problem. The repair was covered and fixed right away. Tenant is happy that the AC is back on! I recommend Choice to anyone who would like to remove the stress of unexpected repairs that comes with homeownership.

We spent 45 days with NO air conditioner in the middle of the summer!!! We took you up on offer after 7 days of no air conditioning to get our own tech. We submitted their recommendation but your set us up for failure because you want to discuss the repair with the certified tech who doesn't have time to wait to speak to your insurance folks. After 21 days of waiting for your approved contractor, Choice sent out an incompetent, first time contractor, who wasted a week of our time and never submitted the repair request. We spent the $49 for our contractor then $45 for your first contractor Jack of All Trades who did absolutely nothing.

Ac quit and I got in touch with Choice Home Warranty and they took it from there. Very professional and prompt. I am impressed. I am so glad I signed up with choice and also this is the one my realtor mentioned previously but I had forgotten but luckily I did choose the right one. I have recommended to my sister and also to another friend.

The HVAC Tech who came to my home on 2 Sep was great. He discovered/confirmed no gas leaks and after talking telephonically with an Inspector, completed the bubble & leak tests a 2nd time. I have nothing more to say.

Paid for a service to find out the valve that makes the A/C run in our bedrooms is not covered by our home warranty. Filed an appeal immediately and got a case manager. Took 6 days to get in contact with her and she said it’s not a covered part. Thank you for another week without A/C. Asked for a supervisor to contact me before 3:30pm, as I work nights. 3 days later supervisor calls me at work. I ask her to call me in the morning. 48 hours later and still no contact from a supervisor and still no A/C in the bedrooms. How am I to trust you when you won’t cover a valve on my air conditioning system? You also keep sending emails to refer friends. How can I refer friends when your company has left us to swelter in the heat? This A/C unit is only 6 years old. Your customer service is in a severe decline. My past experiences have been not been difficult. Very, very disappointed!!!

The tech was friendly. He was very knowledgeable and had my system fixed quicker than expected. Please give him a bonus. I was impressed with the fact the technician very safety cautious about wearing PPE during his visit. Thank you for the quick response time.

Since yesterday I was trying to place a claim and I could not. However, today I spoke with Abernice and she was able to figured out the new cap on my account and able to place the new claim. It was cumbersome yesterday since I was told that I reached the maximum on plumbing even though that I explained the reps that the new cycle started in July 2020.

Choice was very slow in addressing my problem, I have now learned that Covid is not as big a problem in getting techs to repair issues. It's Choice reputation with service techs. The repairman was very knowledgeable and repaired my AC.

Technician came within time window, was courteous and efficient on the repair. Collected the co-pay and unit was back in service. Technicians wore masks and practiced effective safety and distancing guidelines. Warranty program has been cost efficient based on cost, term and age of home.

I am extremely upset with this experience! This is my first claim! At first it was denied! I called and explained that I was told when I initially signed up that my air conditioner would be covered. Since I explained to your sales person that ALL my other appliances were brand new I was only concerned my air conditioners. I was assured that other than a $75 service charge, my air conditioner would be fixed or replaced if needed! Based on this initial information, I joined and paid for one year.

Great job. The technician was quick, professional and knew what he was doing. He had a replacement available which was fantastic and unexpected. Highly recommend and would use him again. Claim was submitted that day and appointment was provided for 3 - 8 window same day, liked that (would have preferred a tighter window and a call from supplier, but can't complain since service was great).

Very pleased with service and especially with negotiations with replacement cost. They were very flexible on cost of replacement but you cannot base replacement cost on YOUR cost because you buy in bulk therefore you pay less than we the consumer does. Also Garage R Us is NOT a good repair choice. He tried to con us into a repair that the burned motor was hidden in the cost. Not good business practices !! For garage door repair. Victor for the refridge was fantastic!!!

The technician was great and seem to know his job. He got my refrigerator a temporary fix and will need to come back to replace the motor. I had to threw away a freezer full of food. I pray after the motor is replaced everything will be great!

Response by Universal Repair was quick and the young man explained the problem about the compensator clearly so even I at 78 could understand. You approved the repair quickly and I am told the part will be installed in about four days as they had to order the part. I liked using your website instead of waiting on the phone for a long period of time. This is my first experience with Choice and I was very pleased. My former similar company was nowhere as responsive or helpful. Thanks!

CHW promptly scheduled the earliest available service call which was 2-days away. The vendor was able to get to us the next day. The technician was professional and courteous. He explained and showed us the problem. He made additional recommendations which were appreciated. I was satisfied with the work and competency of the technician and vendor. Thank you Choice for choosing excellent providers.

The tech (Mostafa) from Lion King Plumbing knew the issue and corrected it. He was very professional and completed the job on time. He also corrected a small issue with the pipe as how it was installed by the previous installer.

Totally please. I was surprise how fast Choice responded, would highly recommend Choice, there were no hassle, Good customer service. When I call to place my order the receptionist was very polite. Keep up the good work and you will always have good business..

Great service and repairs. They came within 24 hrs and repaired our AC. I’ve had to wait days with other service departments to just have them call to make appointment. Awesome service!! Especially with the current situation with Covid, and how it has affected lots of businesses. Thank you!!

When you add up the monthly fee, the $60 service fee, the prorated value of your appliance and the cost of installation - what they offer is a pittance. We’ll be cancelling our warranty program and putting that money in a savings account. All of our appliances are over 10 years old and they will not replace any of them at near cost. This program is a joke and a waste of your money!

We had our washing machine stop working right in the middle of a load of laundry. We called Choice and told them what happened and they contacted a repair company. The appliance company came out and checked machine out and told us they would have to order the part to fix machine. It took 1 extra day for the part to come in, and we were in contact with the repair crew so we knew what was happening. They got the part and came earlier than expected and fixed the machine. We could not be happier! Choice Home Warranty is a great company to deal with. Thank You!

If you need emergency service for an appliance or electrical unit. Find another company for your warranty. My AC unit went out on Friday evening and I did not get a repairman until Monday. I call them back and explain to them that it was a 105, 106, 106 respectively. All they did was reassign my case. I will not renew my home owners warranty with them!!! You've been warned.

Not blowing air, technician checked motor and it was no good, so he had to locate the motor the motor and order took 2 days to get part in. As soon as it arrived he came to install. Completed work on the 5 day of no air.

I called today to inquire about the service. The person who assisted me. I can't tell you his name because he talked very fast. He explained the service in one minute or less. When I ask him to slow down so could understand he still proceeded to explain quickly. I have no confirmation email. I don't really know what I'm paying for. It's wrong to be treated in this way when you're paying for a service.

CHW told me someone would be out to fix the problem on Monday. Then I received a call from OSP Plumbing called to schedule for Tuesday. A bit of conflicting info. The tech arrived within the time frame, but did not call when he was on his way. He was professional & courteous & had the repairs done quickly.

My air conditioner was not working for 2 days and it was very hot. Called CHW and I was assigned a technician who came out the next day to look at the unit. The technician was very professional and polite. He practiced social distancing and had his mask on the whole time. He was able to get the unit working in no time. I will recommend CHW to all my friends. I already have a friend of mine switch to CHW. Awesome job!!

Overall I was satisfied with the customer service I received and how quickly we were able to process this claim during this time of covid. I was able to afford the replacement unit and everyone is so friendly/understanding. I do wish it was processed faster but this is out of your control due to Covid.

It takes way too long for someone to come out. It took a whole month to get someone out here on one of my issues. $65 is too much to pay for every issue. They have good time on responding back to replies.

They couldn’t fix the thermostat but tech said First Choice would not replace the thermostat with a like kind. I have a programmable thermostat but he said replacement would not be programmable. Now I still have a thermostat that is not working correctly.

Over more than 8 months, I had been either trying to get repairs done on an icemaker and washing machine, I also requested multiple times to refund my money since I was getting nowhere with getting repairs done. The excuses from the case managers were ridiculous.

On Isaac's first visit, he changed a capacitor and the door worked just fine. The next day, the door stuck open again. He came out again very promptly and changed out the whole opener mechanism. Works great now. He and his helper worked fast and efficiently.

Tristan (?) was friendly, courteous, and prompt when I called in. It was easy to set up service for my refrigerator, washer, and, microwave in the same visit. I would, and have, highly recommend Choice Warranty to anyone I know, including family and friends.

I am really glad I have Choice Warranty. They handle my claims with kindness and speed. The young man from Rooter-Chris Plumbing came early, diagnosed and fixed my issue in less than 20 minutes. I will always recommend them to my neighbors. Thanks, Choice Home Warranty!

Fast service, reliable, given me a 6 months warranty regarding repair. Value for money. Knowledgeable. The response time is fast, just a phone call away and they responded immediately. I would recommend them to all my friends due to their fast service.

Mark from Sears Service did a great job. He only needed a few minutes to determine the problem and was able to correct the problem on the spot. He was very professional and left the area clean. This was the first time we have used Choice Home Warranty and there was no issues or hassle.

Sal ** was extremely professional and eager to assist. I quickly received a call after sending my information in online. He was knowledgeable and able to answer any and all questions I had. This process was much less daunting than I had previously imagined. Thank you!

Phone sales person provided good overview of program and was able to discount the policy for me as well as provide 13 months of coverage for the price of 12. I would recommend this warranty for anyone purchasing a home.

Technician was very knowledgeable. Checked the parts causing the issue and replaced them. Ensured working as expected. Explained all items to us how to maintain and what to look for. I would recommend them to come fix in the future.

A friend and neighbor recommended Choice Home Warranty to me. I was extremely happy with Choice's responsiveness to my inquiry. My experience with my account executive, Alan was very pleasant. He explained the policy program to me and provided me with value options to consider. He was responsive to a number of questions that I had. Though I hope that I do not have to use Choice's warranty in the future, I feel comfortable knowing that they will be there should I need them.

I was really surprised at how quick I was taken care of by phone, with past home warranty company’s, I have had to wait almost an hour on the phone. But almost no sooner than I made the call I was speaking with an associate. And this is one of the things that made me come back to Choice Home Warranty. Again, Thank you.

I called at 11:04 AM and spoke with Ronald ** regarding the purchase of a new home warranty policy. His presentation was rushed. The monthly payment of $47.50 was charged to my card before I fully realized what happened. During the call I had no time to think about any questions I may have; however, he was very keen on providing me information regarding the Senior Citizen special policy which totaled over $1,100.00.

The young man was helpful! He checked out the washer and said it needed a new part. He was going to order a new part and put it in next week. The spin action was making noise! At the end off the washing cycle, the clothes were pushed to one side of the machine!

If buying a home or considering a home warranty stay away from Choice Home Warranty. They run a scam and just want your money. If I could grade them any less I would. We have used them for over a year with no claims until recently. Our AC started blowing hot air last week so we contacted them to initiate a claim. They sent out Cortinas and Sons to check out our system. It was determined that the compressor was bad and was leaking freon. Choice denied the claim stating that the compressor was overheating and shorting out as well as throwing the circuit breaker to the unit. The breaker was never thrown nor did it ever need to be reset. We shut the system off to prevent the circulation of extremely hot air that was blowing throughout the house.

Customer service was lacking, would not recommend on a go forward basis. Waited 2 weeks for a resolution. The amount paid was not satisfactory, was given no other choice but to accept the amount offered on the settlement. More likely than not, I will not renew my policy.

no problems creating a service ticket and getting an appointment scheduled on a timely date. The service person arrived in the early part of the window which was great! Too many times a service person arrives in the last 30 minutes of the window, then has to stay beyond the window to complete the job. To me, this violates the spirit of setting a window.

Pool Cleaner shut down the pool pump because it was malfunctioning (smell of smoke). He advised replacing it immediately. Choice Warranty customer service representative was very efficient. He was helpful and explained the process; as well as what to expect.

Today I had the pleasure of speaking with Luke ** regarding a home warranty with Choice. Luke reviewed the options available to me and took time to understand my needs for the policy we were able to come to an agreement one the better fit, and was able to tie everything up very quickly. Luke was able to offer me an even better deal for 6 years at the cost of 5 (that’s a whole year free!). My experience today was a good one!!!

Let me tell you, 3 incident and all 3 were rejected. paid them for 2+ years and every claim was rejected. Want to cancel my service and that took 2 months (which they charged me for) then had to go thru my credit card company to dispute the charges.

A/C stopped working, the service person came and fixed the problem the next day. A wire had broken and replaced a condenser. The was very pleased with the service person and the experience. I feel very good about having a peace of mind about Choice.

The technician was so nice and he explained things so well. He was most respectful of my home and my time. He even liked my little pups. He arrived early in the allotted time. He made notes of what was needed.

Our on/off button stopped working on Saturday. We filed the claim and we were contacted via email that our claim had been assigned and a plumber was dispatched on Monday to make the repair and was very professional. We were pleased with the prompt response.

Wally - was superb in all respects. He diagnosed the problem and corrected the problem within an hour. He was very courteous and knowledgeable. A real professional. I would like to have Wally return if ever I have an A/C problem again. I appreciate the support we get from our Choice warranty agreement. Thanks.

I had to have an old faucet replaced in the kitchen as it no longer was working properly. Tom of Lancelot Home Repair did an excellent job as always. I have had him on prior jobs and always request him to do the servicing.

My microwave quit working. The serviceman determined it needed to be replaced. Although Choice's initial offer was a little low, they increased this and made a fair offer. Lowe's has ordered one to replace mine and will install it. And determined it needed to be replaced.

Plumbing: The technicians were very helpful and nice. On time and well knowledge. They called before to go and were in very good mood. They will change the bathroom faucet today. We have next visit to replace the part and be fixed.

Choice comes up with excuses not to pay every time I have a service call, which are few and far between. Choice advertisements are totally misleading and false. I consider Choice warranty service to be a joke & they should be forced to close down by the attorney general, whom I will write a formal complaint letter to. These feelings are expressed by others who also have used Choice in the past.

Todd was very professional and took the time to answer our questions. We were having some technical difficulty with our phones and he was very patient with us. He thanked me for my service to our country and just put us at ease.

Warranty is not good and have a emergency of no water in the house because well pump went out. No worries in a few days they will get someone out then will tell you, "Oh that’s not covered." Pay the $65 service fee and pay extra for well coverage and nothing basically is covered. I would think the regulator on/off switch would be a major part of a pump working and be covered but who am I. Just pay extra for no reason and of course two and half days later someone comes out. With three kids in the house and no water which me no bathrooms etc.... I would say would be a emergency guess not to Choice.