Choice Home Warranty Reviews

I do always like the service and companies you sent out for my repairs but a little disappointed that so far nothing has actually been covered by the warranty. But by using Choice it does save me time to look for reputable companies myself so I do appreciate that service.

Brian from Delta Electrical Solution LLC arrived promptly. The vendor had a great texting system which gave you a 30 minute heads up on the technician arriving and this was great and convenient. When he arrived I showed him the issue. He did about 30 minutes of investigative by checking outlets and switches and found the culprit- an old electrical outlet that was not working and causing so many issues with just our master bedroom electricity. Once he replaced that outlet the electricity was back! It was about an hour or so door to door. He was pleasant and nice and cleaned up as well. Super pleased!!! Will be requesting him again if we have any issues.

Upstairs bathroom pipes were leaking to a downstairs closet. The Technicians from JR Plumbing and Mechanical Services were professional and Knowledgeable. They diagnosed the problem and gave recommendations to fix it. We were able to fix the leaking problems the same day.

Spoke with R. ** and he was very nice and respectful. I explained I had a home warranty with another company and was not happy with that company and wanted to know more about Choice. He talked with me for a while and then we communicated through email as well. He matched my vendor service fee I had at the other company and the quote was even less than what I had paid for the other warranty coverage. I would recommend Choice just on the basis of the service I received from Mr **.

My gas water heater started to leak. Choice agreed to replace it. That sounds great till there they tell you there are charges for installation, disposal, and required building code upgrades. Choice points you back to the installer to answer questions, but the installer was not told the details like make and model of the replacement water heater. They only know it is a 50 gallon heater but no idea on BTU or warranty period. Warranty run from 6 to 8 to 12 years. My existing one is a 12 year warranty.

The service is good. However, the Lowe’s e-card takes 30 days to receive is very inconvenient. I need to replace my stovetop ASAP because we just can’t cook at all. I have to pay out of pocket and not sure what to buy later. It’s an e-card. Why can’t we receive it right away or just get a credit line with Lowe’s when we purchase.

I really love this company, Choice Home Warranty is the best. They got the issue fixed right away. Customer service is great and I had no problems getting through to them on the internet. The company they sent out was great and did great work in an expedited time.

I my was very happy with the plumber that came out to my home. He was professional, knowledgeable, and friendly. I am very upset that you would NOT let the service man do the necessary repairs to my sinks. I have been with Choice Home Warranty for many years. This is the 1st major job that I have had to get done, and you refused to do the work. I will call and speak to a supervisor.

Outstanding and Great. Everything was clear and very understanding. I am very impress with what Choice Home Warranty has to offer and cover with their policy. I will let all of my family and friends know about Choice Home Warranty and what they have to offer. Thank you very much.

I had purchased my home warranty from Choice because I had heard how good you were. When I purchased my home warranty I was told all the items you covered including the garage door. Nothing was said about certain parts not being covered. I am not canceling my warranty with you but I am terribly disappointed!!

My repair call was for plumbing issues as my dishwasher, kitchen sink, and utility sink were all backing into one another. I put in a request and had an email the next day with an appointment scheduled for the repair. It was for a few days out (not ideal) so I called and spoke to Dale the repairman and asked if there was an appointment sooner. He was actually about to call me, and offered to come right then so we would have working sinks again! Great customer service from Dale and quick system set up from Choice Home Warranty. Very happy with my 1st needed service call!

Satisfied with their punctuality and their availability. Satisfied with their professionalism, experience, and their complete attention to the issue. Would recommend to my neighbors, family and friends. Good customer service provided. They carry the parts that are needed the most and responded to our emergency.

I'm losing faith in your process!!! Why should I still pay when the heat would be back on if I handled this problem myself!!! The technician from JL was great, your process stinks. I used to send other people your way...Ha ha ha.

No fuss. Professional and hospitable. Called ahead of time twice. Once to narrow the window of time he would arrive down to 2 hours and again when he was 15 minutes away. The technician understood the process to get approval from insurance before starting work.

This is the biggest fraud of a company I have ever dealt with. I’ve unfortunately been a customer of Choice for many years and can not believe how they process a claim (or refuse to, actually) after paying thousands in premiums.. DO NOT USE THIS COMPANY!! Put the premiums in a savings account instead and you will have the money needed for an appliance breakdown soon enough.. Choice will only steal your money, NOT repair your item, or at very best case- give you 1/4 of USED replacement value- NEVER ACTUAL VALUE!! I have literally been waiting 11 months and counting for them to repair my appliance and when my a/c needed repair (warranty stated it’s covered), they refused the claim and I was out of pocket $600+ PLUS my premiums!! There is a massive lawsuit against them right FOR GOOD REASON. I would LOVE to know how to be a plaintiff!! YES IT IS THAT BAD!

I called as my dishwasher once turned on, never shut off-no matter what cycle was used. If the problem is related to the motherboard, it may need to be replaced. Thus I needed to have it checked by an appliance repair professional. I was very pleased at the quick response I got when I called. Great!

Brad was very knowledgeable and friendly. He explained the process of what he had to do and what needs to be done if this process doesn’t work. This was the second time the problem has happened. He left everything clean and orderly.

Great service, quick response, very friendly staff, great technician, Highly recommended for all homeowners who want to protect their house against unforeseen breakdowns in their houses. I had an issue with my garage door and they managed to do the needful in no time.

I think that Choice should add more things that they could cover in home warranties. Like everything else prices increase and the coverage should increase also. Some people are senior citizens or on a fixed income and cannot afford to pay the $85 service fee and another fee, if the warranty does not cover it.

Miles was very helpful and answered all of my questions. He was clear about what was included in my coverage and wasn't pushy or overbearing, like many of the other companies I spoke with. I appreciate his professionalism. Thank you so much for all of your help.

Resolution Department is patient and understanding. Very Helpful. I had a problem and I was very upset. The resolution department handled my issues and restored my confidence. I'm looking forward to the services. I am Especially happy about the contractor who is giving me discounts on my roof.

Prompt, professional & courtesy service. I filed out my online claim & was contacted within a few hours by the service company, They were here in a week. Ordered the parts & will be back next week to complete the repair. Parts were shipped directly to me. Seamless & as advertised.

Amy was very professional, polite and helpful in assisting me today. I can only hope the actual service we receive under this new plan is as high quality. We were led to consider Choice Home Warranty by the excellent George Forman advertisements, and other personal recommendations.

Dealing with CHW was a great experience. I used to subscribe to another service and the experience I had left a lot to be desired. The response I got from the time I made a claim was beyond belief. I am very pleased and relieved that I am dealing with a company that is dependable and responsive. I won't hesitate at all to pass on the word, they are the simply the best bet for your money and time.

The technician was very informative and explained everything he needed to do. The technician explain that the parts needed to be ordered and explained it may take a little longer with the Holidays near. He was very pleasant. I would say he is a very good asset to your business.

The company they to fix my plumbing was great and I would like to use them again in the future. They are very professional and expert to fix the issue. The only thing is very hard to reach Choice but it was done online.

Cody was very knowledgeable and courteous. He is to return on Monday morning to do the repair. I was so disappointed that Choice refused to pay for the repair of my garage door. Cody is to return Monday morning to actually do the repair.

Called CHW because my heat quit working. They were very fast to get it scheduled with a technician in my area and was set for 2 days later. then the day of the appointment I received a call telling me that they had to reschedule and had to go another 4 days without heat.

Brittany H was a great help! She called me promptly at our scheduled time and was able to assist me with my situation very quickly and professionally. I will definitely refer friends and family to Choice for their warranty needs.

Failure to approve of the hose bib. The leak is from the original plumbing of the house and should be repaired. There is nothing in section F number 11 that apply to my problem. l request that my problem be reconsider.

As usual, it is your policy to deny any claim that might actually cost you money. The refrigerator is 8 years old. I have been a policy holder for most of that time with your company. In the time I have been with you only once did I not have to sue you or threaten to sue you for your efforts to find an excuse not to cover a claim. Every part of that door is stainless steel or exceptionally strong materials except the handle. Normal wear and tear after 6 to 8 years would dictate that the break is a possibility. I would like to speak with your nastiest representative by phone as soon as possible. My cell is **.

Tried everything I know how to reprime my pool pump and it just wouldn’t take. I finally called CHW to have them send out a pro. A week later they were here and had the problem fixed in less than 10 minutes. Turned out to be a broken diffuser inside the pump. Incredibly he had one in his truck. Great job! I would highly recommend them.

Fixing my refrigerator now. He worked around my schedule. He had to order part and is finishing repair this afternoon. Thank you. I have always had excellent experiences with this warranty company. I tell everyone to buy this warranty because of the good experience I’ve had.

The technician was very professional and talked to us about the issue and how it was resolved. He cleaned up after himself and was very helpful in his explanation of what caused the needed repair. I would highly recommend Spin Cycle as a repair company.

The technician and plumbing company were great. The problem with Choice, and this has been consistent, is the delay in time it takes to get repairs done. We have had this issue before. The web portal did seem helpful.

Our shower nozzle stopped turning completely. So it got stuck in the on position. We had to shut off water to the house. I submitted a claim that night. By 12pm the next day they still didn't have anyone to take the claim to come out and do the work. They offered the reimbursement options and I'm glad I did not take it. When my claim was accepted, the plumber appointment was set for literally a week after...a week with no running water? Yeesh. So I called the plumber that had taken my claim for a more convenient appointment time. He was so so nice. He had a cancellation and got us in the next day. The reason for three stars is that Choice tried to get out of paying for the repair and replacement. That is super sketchy and pissed me off. So just be aware, as all companies do, these guys try to skimp out. Kerala, my shower was fixed and I'm glad I have the home warranty. I will probably get it for another year.

Plumber was very professional and knowledgeable. Unfortunately because Choice warranty only gave instructions to repair a clog he could not fix the leak even though he said he had the part to do so. He said he had to get another choice warranty approval that would take 24 hours. Other warranty companies allow for contractors to call them to clear up errors like this. I will not renew my contract unless choice warranty changes this policy.

Mike was professional, thorough, patient. He checked, rechecked, and rechecked again to ascertain the work was done right. Great work ethic!!! He has a customer for life. I would recommend him to the most hard to please customer because they will be satisfied!

I was totally impressed with the repair. I called in for the service, and in no time at all the technician was here to take care of my problem. He was professional and personable and fixed the garage door. I totally recommend this service to anyone.

The OSP technician (Jason) that did repairs to the problems in my bathroom did excellent work. He was very knowledgeable in doing his job! I definitely would recommend his service to any home owner. Choice Home Warranty should be very happy in utilization this vendor. Thank you!

The time that Choice Warranty took to find someone to respond to my home was unacceptable. I understand that this is a busy time of the year for HVAC employees but I had to call numerous times before CW for back to me. The company that did come out was excellent and I have no complaints with their service or the technician that came to my house. I really feel that CW dropped the ball and left me with no heat for over 2 weeks.

First, Steve of Steve Appliance Service was great, but again Choice Home Warranty finds a way to not cover an item. The first was a dryer that almost caused a fire in my house. I had to pay out of pocket for a new dryer. Another time you found a way to not cover. So at this time I'm not at all happy with Choice Home Warranty.

As always Choice Warranty provided a tech to evaluate the problem with our washing machine. It was determined it would be cheaper to replace than fix. Choice warranty offered me $546.00 to be paid within 30 days in the form of an e-gift card to Lowes. This is suppose to be the quickest way to replace my washing machine?? I need the card today...

The service was very prompt and professional. The technician was very knowledgeable, very informative, and very respectful of my home (took shoes off before entering without me asking). I would recommend your company to anyone interested inquiring about a home warranty. Thank you for such speedy service.

First time making a claim, and it was a good experience. The person that helped me was knowledgeable of my needs. Took down all information, and informed me that someone would be in touch with me. Looking forward to the next process.

In approx 13 hrs (the next morning) after I submitted my claim I received and email that an appt was scheduled for later that day. About 1 hour before the appt, I received a call from the technician that he was available and to confirm if someone would be there. I confirmed I would be home and in 45 mins he was at my home. His diagnosis confirmed what I thought was the problem and he ordered the necessary replacement part.

I couldn’t believe the response I received from the one, and only call call I made. Almost immediately I was contacted by the assigned company. They arrived as scheduled and very quickly identified the problem. The technicians were very respectful of me as a senior citizens.

CSR was helpful but seemed to be in a hurry. He interrupted me a few times. He could have been a bit more friendly. He did give me enough information for me to decide to try your service. Can’t say I was expecting much having had bad experiences with two previous home warranty companies.

I have recommended Choice Home Warranty to several people. They just didn't see it my way. It's unfortunate but true. I've been a customer for the last 5 years and I just signed up for another six. It's nice to know that someone out there is going to take care of things that take care of you.

The buy-out offered was substantially lower than my replacement cost. The claims agent was personable and detailed. I accepted her second offer and am replacing the unit. I have top end KitchenAid appliances and was not aware that the contract did cover the similar replacement value.

Courteous on time. Explained his role. Very pleasant. Glad he could help me. Get the process going. I guess that’s it. Still waiting for check so can get a microwave!! Please advise when check will come. It’s been several weeks now.

Checked it out completely and said it would cost more to fix it then to replace it so he informed CHW of his findings and said they would contact me later in the day and they did. And they are sending me E- card to pay for my microwave. Said it would be sent in the next 30 days.

I talked with Amy ** who was very helpful. Explained the policy and the cost. Not sure yet about the company since we haven't had a claim yet. But they sound like a very reputable company. Amy was very patient with us for all the questions we asked. Hopefully if we have a claim the process will be as easy.

It was a blessing that we found Choice Home Warranty when we thought of finding one for peace of mind. True enough one day we needed to call them for our washer and they sent help right away, though we just have to wait for our e-card since our washer’s parts was no longer available and needed to replace the whole unit. Overall it’s a big help.

I was with another home warranty service and was fed up with them. I did some research and decided that Choice was a better fit with lower cost and more coverage. Your service representative, Danny, was very friendly, attentive and patient with my questions.

I have been working with Maurice ** for years now and he so helpful and efficient. I have a total of 5 properties covered by Choice and the one of the main reasons I keep coming back is because of the great service that he provides, give that man a raise!

I bought service from earlier this year because they said they would give me two months for free. Two months into service my AC quit working so I called for a repairman. The first company they set up did not know how to work on my AC. The second company came over and told me and showed me a starter had burned out on the compress and could have burnt up the compressor also. I stayed with him the whole time he was here. Later that day I get a e-mail denying my claim saying I came into the contract with bad equipment even though it had been working fine. I complained to Choice and they said they would have someone review the claim.

Very good job the only thing being the time to get part. The part was discontinued. It was necessary to adopt new part. Serviceman was polite and informed us of the repair. We would recommend the company to our friends.

The men called a half hour before coming! They found it was the drain that was clogged and went on the roof and did what they needed to do! Very professional! They knew what they were doing! I didn't but they explained everything to me.

Was scheduled to come the next week on Tuesday but called and said they could come in an hour or a little later. They came and in no time found the problem and fixed it!!! Very professional and friendly techs. Very pleased with their performance and skills!!

I can not believe my repair was denied. I have had regular maintenance on my heat and cooling system. It went out last week and should have been covered. This is starting into winter and I have no heat. I am going to request a full refund on my warranty with you. Very disappointed!!

Heat do not work properly. First assigned technician has poor communication and we have to reschedule to another company. CHW technician fix issues extremely fast and very professional without hassle not like first assigned technician. Highly recommend his company as knowledgeable. Professional.

Justin ** was very crystal clear and good in explaining the warranty stuff. Very very nice person to work with. I hope there is no hidden cost apart from contract money and co-pay. Maybe over the years I will come to know how your firm is supporting when issues comes.

Repairperson was friendly and helpful. Was an easy fix on my dishwasher and he provided tips for minimizing future problems. He also looked at my ice maker in my refrigerator and pointed out a problem. I will have to file a separate claim.

Technician came and found the problem of the heating system. We called the company and requested to notify us the time arriving at our house, but their office was not helpful and refused to do so. Technician was nice but the office person was very arrogant.

Tech was very nice who came out. Your service team is rude and treats people like garbage. Using "Google" to dispute claims. I feel like after paying for coverage y'all are being dishonest and biased in y'all's evaluation of the situation. Saying things like: "we aren't even looking at the photos, [Your plumber sent], In making our decision". It's very difficult to pay for a service, and then a call out fee, and then have to fight with people who are supposed to help you. I think your service is most likely based on claim denial and the power to dispute/collect by customers being limited. I will not be using your service going forward, I would not suggest you to friends, I will post negative things about you on social media, and I think from top to bottom y'all are crooks.

Excellent and fast repair of my toilet in a timely matter and let my bathroom cleaner then he found it. I would highly recommend this technician for he was timely and explained everything that he did to my toilet and was a pleasant work.

I have been depending on CHW for my appliance repair for a few years. I am using them based upon recommendations from friends and family. I have been mostly satisfied with them since the beginning. I have recently had a recurring repair on a refrigerator that the repairman said I would. He says that it has a restriction in the system somewhere. Well his recommendation is a replacement, but CHW says to repair it again. You're telling me that I am going to loose my frozen foods again. Not happy. Looking for another home warranty company. Don't get me wrong I have been happy until now.

Sam was outstanding. He communicated in a timely fashion and was here on time. He and his helper were informative and efficient. I would highly recommend him and would be pleased to use him again. He handled my issue in short order and I was able to get on with my day.

He was amazing. He showed me exactly what was wrong and told me how it was going to be fixed. It was reassuring to have someone so knowledgeable yet kind and respectful of me. I will be totally happy for his company to do the project.

Technician seemed very thorough and the verdict by Home Warranty was to replace Dryer. Offered $399 at first and then only $50 more and stayed steadfast with that amount. Wouldn't even replace 'equivalent' dryer as I had a steam de-wrinkle option. Luckily Lowe's had dryers on sale and I managed to get a close to original Dryer for 750. So far my experience with CHW has been a less than experience.

Each time that I have reported an issue in my home I received a prompt response! I was also scheduled to see a technician within 2 to 3 days of reporting an issue. I simply love this warranty! I definitely recommend it to my friends and family.

Clothes washer issue. Choice recommended replacing instead of fixing the issue, but did not offer comparable pricing to replace the washer compared to what the washer cost retail in the first place because they claim to work from wholesale replacement cost to a customer that cannot buy wholesale and a price that was about 1/3 the cost when purchased.

I was extremely disappointed with the amount of money I was given to replace my machine. It is barely a third of the cost that it will actually take to replace it. Very dissatisfied. My machine is top of the line with every accessory and feature available.

Mark was great. Explained everything I needed to know and even recommended a few things for the future. He was on time and very friendly. I wish everyone has as great of an attitude as Mark. I would most definitely recommend him.

The intake rep at Home Warranty Company was polite and knowledge. A service company advised of an appointment early the following week. The tech, Eduardo came on time and was exceptional. I had a disposal which had to be replaced after troubleshooting. Instead of tech ordering a replacement which manufacturer was unknown (I had a badger) I offered to provide a new replacement disposal so all the tech had to do is remove the old one and pop in the new universal fitting one. He received approval from the Home Warranty Co to do this and completed the installation flawlessly. This limited another visit and Choice warranty incurred NO expense for the replacement garbage disposal because come contract renewal, they keep track of what the end cost is for this service call and any other during the contract period in order to determine new cost of future contract.

Hi, The fellow who came to my home did an excellent job. He was on time and fixed my garage door fast and cleaned up everything. He was very professional and I would recommend him to all of my friends.

Choice Warranty was very prompt on getting a company to check my heating unit. I requested the same company who repair it earlier this year and they arranged the appointment. However, since I had such a good result on the repair previously, I have this company doing my yearly services. When I called them personally with the claim number, they came out the next day.

The person who helped me become a customer was very courteous and helpful and very patient with me. I appreciate that very much. I would recommend Choice Home Warranty to everyone who is interested in protecting the appliances in their homes.

The repairman could not fix the problem because it was in the electric plug, which was dead and I did not know that at the time. He was very courteous and tried his best to help with the problem. The man who came to service my washer know what he was doing...

Today I placed a service call about my hot water heater leaking and later that evening I received an email from technician that accepted the job with the date, time the technician will arrive. I appreciated the quick turnaround time of info.

The technician Chris that came was great! I was at work when he came but he answered right away when I called and he was great explaining everything to me. He was fast and gave great advice about my heater

Service guy that came was amazing. Choice however has not lived up to your claims. I was told if can’t be fixed will be replaced. I received 249 that won’t even get me the handle of a dishwasher. And now I have to wait 30 days for partial amount for new dishwasher. Won’t be renewing my policy

Shawn gave me a great rate to secure my home over the next few years, being patient and pleasant. I'm hoping that the same attention and customer service occur if I'm ever in a position of need! I will move it to 5 stars after I see what type of service I receive for repairs. :)

After taking my financial info, I did not receive policy info. I was signing up for elderly mother, I explained she could not afford more than month to month. Although I appropriate the savings offered, he then abruptly said, this is monthly payment and hung up on me. Now, my mother does not have any policy info or login info. I was going add my property, but again, he hung. I spoke to someone a few minutes later, and he helped my my policy.

Our claim for issues with our well pump was actioned quickly and technician that came out was very good. Although he had to get preapproval prior to completing job, it all happened within a week which is unheard of nowadays. Very pleased with service received

Josh was really very informative and to be honest I move from American Home Shield which I have been a member for 4 years to come to Choice. Always a big deal for me to make switches but he convinced me that it would be a better deal for me and at looking at all things that he was talking about definitely I definitely I think it's gonna be a good marriage. Thanks Josh

Very good service technician from Sasserman Co. They replaced my kitchen Sink Food Disposable. I would recommend Choice Warranty to anyone who needs protection for their home. This was my first claim since becoming a member with their service. You never know when an emergency might show up in your home. Thank you, Joan :)

Great service and great timing ⏱ - I loved how fast you respond to our needs. Wonderful service and the contractors you work with. I like the people that worked on my requests. Please use them next time I need assistance.

I called in a claim on my dishwasher and the next night found out my oven wasn't heating. Called that in and was able to schedule both repairs at the same time. Customer service rep was easy to understand and took care of everything.

The technician named Stan was great, and I appreciate his service, however I will not be renewing my home warranty with CHOICE when it expires. The claim has 2 issues that are plumbing related but you all are still trying to charge me an additional service fee, and the plumber is able to fix both at the same time! I also called in September and a plumbing issue was not fixed but I still paid the service fee!

I am very pleased with the repairman. He was great! HOWEVER, you deciding a part cannot possibly break on its own is NOT TRUE. That fact you denied that the latch broke from use is just not true. It worked and then didn't work. There was no incident that caused it to break. It must have broken during the wash cycle. If you decide to do the right thing and replace the detergent door, I can amend my review.

I reported a plumbing leak in my basement on Thursday morning. The next available appointment was Monday 11 A- 3P. After agreeing to that I realized I had a medical visit in a neighboring city during that time. NO ONE AT CHOICE provided me a claim number nor a telephone number for the plumber. After MULTIPLE calls I got the number and rescheduled for Tuesday 12p -3p. He arrived late BUT he fixed my leak. It makes it harder to stay your customer with response times like this. I have had both shoulders and a knee replaced and my wife is disabled and bedridden. I cut off the water at night to minimize the leakage. ALL IN ALL, not a pleasant 5 days.

They mostly find a reason to not repair! Not much help, can't find anyone to discuss except sending messages. Once they reject a claim, no change even if rejection was based on faulty information that is not accurate. Waste of time and money. I will not be using in future and will consider other options.

I initially wanted both a dryer and dishwasher repaired, however a friend offered to give me her dryer, so I cancelled the order for dryer repair. Unfortunately I had ordered both repairs the same day, and even though they were different numbers, when Choice warranty cancelled with the repairman it sounded as though everything was cancelled. Thankfully when I called him, he was able to come and take care of the dishwasher problem. He was very efficient and polite. I would not hesitate to recommend him.

I was informed I need a new thermostat, thank God nothing more. Now hopefully I won't have to wait too long for a replacement. I know from past experience that this may take a while, maybe someone will contact me soon. I'm just thankful I have this warranty to see me through; especially with the hard times our country is going through.

Claim denied. Customer Service unable to help. Assigned to a Case Manager who never reached out to me after leaving an email and voicemail. I was left with no explanation just a denied claim. Communication is awful it's been 4 days not a word or email from anyone.

We are happy with the service we received and the contractor sent out; however, it would be nice if the contractor contact you before they schedule the appointment. The original appointment scheduled did not work with my schedule and I had a hard time getting in touch with them to reschedule for another date. Other than that, we are happy with the warranty company and the contractor.

The repair person came and was able to get approval and replace the disposal in one trip. Danny from Rental Fixers was in and out in no time. Choice Warranty has great repair people which helps the process go faster.

This is the 3rd time I had to get repairs done with 3 different appliances and notes and service representatives didn't convey necessary information to the repairman. I'm still with the company because I believe it will rectify their business shortcomings and build better customer care and repairs should need fixing every 3 - 6 months if it was done right.

Edwards Plumbing was very professional and very knowledgeable. On time and very polite. Would recommend Edwards for all plumbing jobs in their designated coverage area. The representative from Choice was very helpful, some confusion with dates and times but eventually got straightened out.

The technician was knowledgeable and friendly. He tried several things to make sure he hadn't missed something. He understood what I wanted. In the end he was able to resolve my issue. The arm on top was defective and he was going to order another one.

I called Choice Home Warranty, to file a claim, the power switch to my garbage disposal was not working.. They scheduled an appointment for me and the electrician came to my home and repaired my switch. it only took a few days and I am completely satisfied. Thank you.

Had an issue with my hot water heater, and the first guy that was sent out was arrogant, and talked very bad about y’all. Reported that it looked like I did something. Had to go to supervisor to get it approved.

I just had my first service call with Choice Home Warranty. I had been an AHS customer for more than 20 years but grew dissatisfied with many aspects of their service. My phone call was quickly answered by your agent (who communicated beautifully over the phone…a rarity with AHS.). Within an hour I had an email stating that my order was assigned to Performance Mechanical and someone would be at my home between 7-11 the next morning. At 8:30 Anibal ** arrived and at 9:30 problems were resolved. Mr. ** was clean (wore booties), professional and very informative as he did his work. I’d like to commend him. Overall, a very positive first experience with all aspects of your company. I am already recommending you to my friends.

My freezer was working when they came but wasn't when they left and part they ordered was over a week out. Luckily I did a master reboot and freezer came back on or I would have lost everything I had in freezer. I hope it continues to work till my part comes in.

The claim was approved for 2 garage door openers but the company was only given $310 for the entire job - according to HomeGuide, the average total cost to install a garage door opener is about $250 to $500. As you can see from the claim- both garage doors were approved but the repair company claims that they were nicely asked to reduce the price in order to get the claim approved. They say that you normally pay $250 per garage door – is this true? This should not be the case. We were told that any electrical item that was covered would be replaced with a comparable items with similar features at only a $65.00 charge to us.

I highly recommend Choice Home Warranty. Each time I need them they are there quickly and send quality technicians to come out and repair my problem. I am very satisfied with Choice Home Warranty, and I will be renewing my contract when it comes up in several months.

i had a pleasant experience with Cynthia. She explained in full details about the best plans and value for long term savings. The cost of repairs are going up and with new technology it was worth it to take advantage 0f longer term rates.

Only a month after moving into my new home, the lights and outlets in one of my bedrooms stopped working due to a bad breaker. Luckily, I have a home warranty through Choice Warranty. It was very easy to schedule service on the website. The work was scheduled immediately, and I was only on the hook for the $65 service fee.

I just expected it to be fixed when he came out. I have no heat I have a 96 year old mother living with me and I didn’t think I would have to wait until November 22 to get it fixed. It’s almost a full month. I really didn’t expect that he was here less than 5 minutes and charged $85 and never fixed the problem. That’s hard to accept. The temperature is supposed to be in the 30 over the weekend. A little disappointed.

The technician from Feniv's AC came and he was very professional, he knows what he was doing. I have a problem with my AC unit was not running very well. The service was fast and accurate, very nice. I love how Choice handle my claim too.

The exclusions associated with the determination of replacement for hot water heaters are constructed to deny valid claims of replacement. You advertise if a major appliance cannot be repaired it will be replaced. I have a technician report from your technician that the water heater needs to be replaced. Et the claim was denied.

I was very pleased with the service received. The repairman was very personable, timely and efficient! I am very satisfied with Choice Home Warranty. Prompt attention was given to me for scheduling appointment due to family emergency that was a priority.

Keith was our plumber on three different occasions. He was very kind and respectful towards our family. He was also very knowledgeable. Dynamic plumbing make sure to keep this employee around. Great job on fixing all our issues. Choice warranty has been very helpful since we moved into our beautiful home.

Scott was very professional & kind. The issue was not covered under the warranty so he provided how to fix instructions & showed me where to find the missing handle part as well as the cost. He did not try to take advantage or use this opportunity to make money off of a simple fix. He is a honest & fair person.

Choice has refused to pay any portion of repairs. The reason given was wrong. Stated a pipe had leaked due to rust or corrosion. It had neither and technician had not reported rust or corrosion as cause of leak. Please review this claim.

The last tech that came out was on time and very knowledgeable and I appreciate that a lot, they sent two different tech before the last one and they didn't know what to do and kept stalling the process for months

I had to reschedule the original appointment time that CHW confirmed, but was able to call Weave Electric and reschedule at my convenience. The service call was answered within the scheduled time. The technician quickly diagnosed the problem and let us know the issue with the refrigerator. We are currently awaiting the scheduled appointment for the repair. He was polite and professional.

Wonderful company and service. I been a member for a couple of years. I never had a problem. Good company to use for warranty issues. I also recommend them to my friends and family to use for their house.

Agent Daniel ** called to follow up in product, He immediately addressed concern and matched product to competitors, right then he offered me VIP long term membership with amazing service fee and value. I appreciate his non persuasive and unobtrusive tone, he is a great value to customer and great asset to company. Great Work.

My experience with Choice Home Warranty. The service man was very polite. He listen to what I had to say and also answered all my questions about my repair. I would recommend Choice Home Warranties to my friends. The only complaint I would had my appointment was scheduled between 7 AM to 11 AM. Someone should've called to let me know that the service person would be late.

Excellent, workers are really trying their best. Yes I will recommend to anybody because it worth it. My experience with Home Choice is good and they are trying their best to satisfied my needs, to conclude everything, I just want to say home choice continuing to do the good job.

Diagnose the seal was bad right away and in and out in 20 minutes. The plumber was on time as stated. I have been using Choice Home Warranty 4/5 years and have never had a problem. Last summer my air conditioning unit went out. I had a new one within a week, works great and I'm very happy with it

Tech pretty much saw how the toilet was acting as not much more than a normal problem. After advising needed approval for replacement of flushing assembly, would return the next day and able to fix the problem. Turned out problem a little bit bigger than just flusher assembly, with replacement of bad valve, if I got it right. Anyway, fixed, and no more water running into toilet bowl since!!!

The exhaust fan/warm air blower in my bathroom broke recently. I registered a claim online and the repair technician called the next day and had it fixed 2 days later. It was a complicated little unit so it was more expensive but the warranty covered it. The technician also was competent and friendly.

A friend recommended me. I read a couple of reviews. Still not really sure about this. This company has better reviews than most. The salesman seemed to be fair but you never know. I'm still checking around. If this works for me. I will certainly let my veteran friends know.

Technician was very nice and professional. Let me know right away what was wrong with the water heater. Yet We are very disappointed at Choice Home for not approving a replacement of a 20yr old water heater. Will not recommend this home warranty and will write a review on their website.

The first firm that was supposed to check my hot water heater failed to show up. Choice assigned another provider, Mr. Rooter of Galveston, Tx. They arrived promptly and sent a technician who was excellent. My issue was corrected and restored to working order. The technician they sent was skilled, professional, and deserves a very high rating...

Had my first claim with CHW. The response was immediate and the plumbers assigned were professional and corrected my issue within the hour after arrival. Company gave a 12-4 window and plumber arrived at 230 pm. Very pleased with the communication company assigned and work done. 5 stars.

Andre ** provided good information and value which created my decision to buy their Home Warranty. I feel secure from high ticket repair and replacement bills in the future. I am a retired Sales Manager from The Food Service Industry. I always admire quality features and benefits presentations and the confidence to ask for the business.

We were very excited to purchase a home warranty and felt like it would provide us with the security against problems with appliances, HVAC, plumbing, electrical etc. It seems like we are always met with why our claims aren't covered, even though we follow all the rules and maintain our home. For our recent furnace experience, it took way too long and we ended up having to only find a service provider. That was fine except the provider then had to jump through hoops to get approval to repair our furnace. Our furnace has major issues that need to be repaired and we are met with reasons it is not covered although all the problems are from normal wear and tear. Hopefully Choice will be there to help us in the future but we are very skeptical. We have several family and friends that were waiting to purchase a home warranty but were waiting to find out what our experience with Choice would be; we are hesitant to recommend Choice Home Warranty.

The air handler to my A/C stopped. Filed a claim online. Received a confirmation from Choice and they sent for a mechanic. About 20 minutes later, Received an appointment for 3 days later. One hour later Received a call confirming location and quantity of units and confirmation of the appointment. Pending the response and support of the repair.

Furnace repair. We used J&D service. They did a good job and was on time. They were professional and answered all question. Sometimes Home Choice makes you jump through hoops to get reimbursed i.e. want pictures, plate number, Etc. The servicemen do not want to deal with stuff like that and will not take the job.

I have excellent experience with the technician, he behaved like a professional in his work. But my experience with this guarantee is not good, because when I took this guarantee they told me that I did not have to pay for the parts and today I paid $650. I only had to pay $65 for each visit and it is not fair that I lied to myself.

Very Knowledgeable and friendly. Came on time and used his mask the whole time. Called before coming also. Seemed to know exactly what he should do to fix the problem with my microwave. I would use this technician again. Seemed Service First.

Very interested in reviewing the complete policy purchased. While the representative was very helpful, she was bit pushy in trying to get me to purchase a 5 year contract. Why would I purchase a 5 year contract when I haven’t reviewed the initial policy??

Choice Home Warranty is very prompt and respond quickly to our claims. They get a technician assigned to the job very quickly and in a few days address the problems. We are very pleased with Choice Warranty and would recommend anyone to use their service.

Technician was very professional. Took down my claim. Then I ask about another claim I had made. He got me over to another technician, who looked it up and said they are sending out another technician. I’m one very satisfied customer

Needed toilet reseated to the floor. Jamie of Sunflower Plumbing was repairman. Very professional, got right to work and had it repaired in short order. Very happy from start to clean up. He made what I thought was going to be a difficult job seem easy to repair.

J and L plumbing was punctual. Scheduling was easy and efficient. Technician was all about what was best for customer. I’d recommend company and personnel. Problem was identified and part was ordered and technician returning in three days to install part.

Two Anchors Plumbing responded within 2 Hrs after submitting repair request, arrived that afternoon, assessed the situation and replaced leaking drain valve. Entire process start to finish less than eight hrs. Very satisfied customer. Highly recommend Two Anchors Plumbing and Choice Home Warranty.

I appreciate that Choice Home Warranty is willing to cover all parts on the fridge but they are very difficult to deal with when it comes to making a claim and talking to a live person; I really don’t like being forced into using an automated claim system. There is more than one thing broken on my fridge and They are not understanding that I need two different service orders.

Rip Rock came in less than 2 hours, representative was kind and courteous, my control panel was not working properly and they will order me a new one. I will recommend Choice warranty and Rip Rock for repairs.

When I first called to renew my warranty with Choice, your phone system doesn't clearly state which number to press for renewal. I pressed number 1 because it seemed the closest to what I needed to do. I don't remember the person's name but he was very helpful. However, when I asked him if there was any new coverage that I might be interested including in my renewal plan, for instance roof repairs, he said no. Maybe he wasn't familiar with the new coverage because he wasn't used to doing renewals, However, I day after I renewed I received an email from Choice talking about limited roof coverage. I'm going to call back and ask about this. Don't know if I really need it. Nina

My original garbage disposal was 3/4 hp. The technician explained the policy provides builders grade which is only 1/2 hp. That’s the lowest capability disposals are offered at. Builder’s grade was not explained to me when the policy was sold to me. This is the first time an appliance was replaced In the three years I’ve owned Choice home warranty policies for two properties. When I bought the policies, the replacement value was quoted as equal to what I already have. That did not happen. Your sales team was less than truthful. Your policies provide adequate coverage for rental properties or the market that is satisfied with builder’s grade appliances. However I’m not in that market.

The technician who came to look at our hot water tank was awesome. Did a great job and was very quick. He explained what exactly it was he had to do step by step and kept us informed on the status of the work.

CHW emailed me that a service tech would arrive Sunday between 7-11am so I waited, no show. I called the company the next day (Monday) and was told that they did not work on Sunday. Apparently there was no confirmation between the Service Co., CHW, and Me.

Our household does a lot of laundry, so when the washer suddenly stopped, it was a near disaster. I called Choice Home Warranty and within minutes I described the problem and got an appointment for a technician to come from Hooked on Appliance the following Monday. The technician arrived as promised, found the difficulty, left to get a part, returned and completed the repair and left everything put back where he found it. The afternoon was spent catching up on washing the clothes.

Technician was knowledgeable and helpful; came out on Saturday morning; examined my heater and identified problem; He stated that he would need to locate the part and it would take a couple of days. Came back Sunday a.m. and replaced the control board.