Choice Home Warranty Reviews

Very courteous and explained plan and services thoroughly. I have read reviews and spoke with friends that have Choice Home Warranty. They were all very pleased with the company and the coverage that is offered. Richard ** was very helpful. But, from reviews I feel positive it will be a good company to have my home warranty.

We have been with AHS for the past 5 years, and after reading many great reviews looking forward to see this company honor them. The coverage also includes more items in home for a better monthly fee. The customer service rep. Greg was very helpful and kind during the process of making the switch. He answered each question in a good customer relation and professional manner.

I was struggling with the monthly payments and contacted Vivint to cancel. They offered to lower my payment by a little more than 50% so I was able to keep the service at an affordable price. I appreciate the assistance.

We’ve been without air conditioning for over a month now. The first technician that came to our house got in touch with y’all and told you what we needed and had now. Y’all told him to put a MUCH cheaper one in, so he declined to do so and left working for y’all. The new technician that came to our house 2 days ago, now y’all are saying we have to pay 921$ out of our pocket. When we took the premium package to avoid this out of cost. I’m outta work due to the Coronavirus and we don’t have that kind of money right now. Tried to get in touch with our case manager twice now and no reply. When we talked to a supervisor 2 weeks ago she assured us that everything would be taken care of because of all these problems. Please help.

The gentlemen was very nice and gave me a lot of information on my A/C unit. I was very pleased they was able to fit me in their schedule. I was very pleased with everything he did and would recommend him to family and friends.

The Customer Service Associate was extremely professional and dispatch my request for service in a timely manner. He took his time to make sure all the information on file was updated and correct. I would definitely recommend to a friend!

Mr. ** arrived on time. He was very professional in explaining would have to do. I like the fact that he kept his mask on and maintained social distance. Removed the faucet system in the Bathtub/Shower. Clean it and replace worn parts. Replace hot & cold knobs.

Choice Warranty is the best home warranty plan. Low monthly payments and service fee charges. When my over the range microwave was beyond repair they replaced it. Not only did they replaced this item they have replaced my air conditioning unit when I needed it most when weather temperature was in the 90+ degrees.

Choice Home Warranty could not supply me with a technician. I had to locate a technician on my own. Your requirements of Photograph's phone calls and time delays prohibited me from taking advantage of your service. I'm sure you're aware a technician does not have the time to wait on delays to get the job done. From your point of view I'm sure you considered it a success.

My technician was knowledgeable and explained the condition of my machine. What the work would detail, part ordering process and a timeframe that he would be returning to complete the job. I was happy to have gotten such a tech and to learn that he is also a veteran of the U.S. Armed Forces.

This was our first time to use Choice Home Warranty and unfortunately we are not satisfied. It took days for a representative to get back with me to go over our claim. After she finally called, she stated our check could take up to 30 days. Direct deposit is not available with Choice Home. Also, what the company is willing to give us will not cover the entire cost to replace the appliance.

Tech was nice but I had to tell him my unit was not on running. He told me there was no problem and he did not see anything, well the unit was turned off. Then my claim was denied due to improper repairs. Well I just bought the home and been here 5 weeks, there has been no repairs. I didn’t even know it was my AC unit until my friend came over and told me what was located in the area where my ceiling was leaking and took pictures. When the tech came I went up in the attic with him because he said everything was fine. I said we turned the unit off and cleaned the water up to prevent my ceiling from caving in. I would not recommend Choice Home or Texas HVAC I called another company out did not have to climb in the attic the repaired my unit and we had air again. Thanks for nothing and I won't be renewing my policy and I will tell everyone I know about this horrible experience and not to use either company.

This claim concerned a malfunctioning component of the hot water heater. What was approved was replacing a kitchen sink faucet which is operable and not the issue. Your crack team of attorneys have successfully designed a closed in system so tight that rejections are the norm. I have posted a complaint on the BBB website; shared with friends to avoid your company; and personally will not renew our service.

I placed the online order on Tuesday afternoon, and was contacted within a few hours and the technician was prompt and courteous. Informed me of the problem and repaired it within 45 minutes. A/C works fine and it's comfortable in the house again.

He was really prompt on his arrival to my house, called when on his way, was thorough with evaluation and got the problem fixed ASAP!! Was very professional and considerate of my home. Wore a mask, put on the shoe coverings before entering the house.

C-FORCE LLC plumbing was initially contracted by CHW to work on the property to repair a plumbing issue and was out at the site on May 6th, 2020. Robert from C-FORCE LLC was rude and caused the tenants problems and showed up with an attitude from the moment he arrived. The work he performed was not done professionally and caused another claim to be submitted, causing the owner to pay an additional service charge. For example, the repairs called for the installation of the flange at the base of the toilet. The flange was never leveled, causing the toilet to rock back and forth. This rocking caused additional water leaks and required another service call. Again, the owner paid another service fee for work that was initially completed and later found to be defective.

A friend highly recommended Home Choice and they have been great to work with. The sales representative was super helpful and accommodating and I have so much peace knowing I am covered if anything happens. The quote was an easy process and quick. I highly recommend them.

At approximately 10:30 am I found that any water used was flowing onto the basement floor. I had to turn off the water. I requested a service call but 5 hrs later I had no response. I sent an urgent message to Choice and shortly I was told that I could my own contractor. Roto-Rooter was able to send a technician within the hour. He was able to diagnose that it as the main line that was blocked and had the equipment on the van. After completing the paperwork and getting approval, it took about one and a half...by 8pm I had a cleared drain. This is a 2 family home and no water for a tenant is serious.

Did not seem to be plugged up. But would fill with water even from dishwasher. Not any liquid drain clearing liquid would clear the stoppage. Would finally drain out slowly! After serviceman came and attended to problem, WORKS GREAT!

Live in Central FL, the A/C stopped working Friday afternoon 07/31/2020, file a claim and finally got a notification between 7-8pm. Notification stated that a A/C tech would be out Sunday 08/09/2020. I called the A/C company and best they could do was have someone come between 11-2 on Monday 08/03/2020. So wife, I and dog sweated in 90 degree plus heat and humidity over the weekend. Not sure why the Administrator did not make this an emergency repair call. Was not overly impressed, had thought they would have someone local with 24hr emergency service. My neighbor across the street has been my A/C tech for 12 years until I got the Choice Warranty plan and the couple times we lost our A/C he had one of his techs there within hours knowing what it is like here in FL with no A/C.

I was suppose to pay in full and receive 1 month free but I was put on monthly payment plan and I want to change that and now I'm getting the run around. Could someone please contact me or I'll be cancelling the contract.

Technician called ahead, was prompt, and explained what he was going to look for. Very polite and knowledgeable. It turned out to be an easy fix replacing the capacitor. He checked every vent inside making sure each blew cold air to correct temp.The tech also changed my intake air filter in the ceiling and provided tips to aid in efficiency. I would definitely recommend Gotham Air.

From the very first call to the repair Roni made our concern for the problem as stressful as possible. As soon as Rony ** from K&S Air Conditioning, LLC identified the problem he had my unit back running. Rony also made sure we understand the problem prior to performing the repair.

You do not stand behind your fix or replace policy. 1500.00 cap. New units cost 4 to 5 thousand dollars. Would not recommend your company at all. I have for a service that you do not give back to customers.

The customer Service representative was very pleasant and easy to speak with. She listened to my issue as I explained what the problem I was having with my hot water heater and provided me with the guidance and direction needed.

My A/C was not cooling last Monday Night. Luckily the outside temp dropped to about 70 degs overnight. I called Choice Warranty first thing Tuesday morning to file a claim. I received a email very soon telling me that I would have a service man out sometime between 1 and 3 pm that same afternoon. Robert got to my home about 1:15 and had the A/C running in less than an hour!! Very pleased with the prompt service!!

The service and coverage was excellent. The only concern I have is I was emailed a confirmation for my appointment from the Warranty department for a time on Sunday. When no one called or came on Sunday. I called the service technician and was told that Warranty company would not pay the Sunday rate for an appointment.

Repair svc was prompt, knowledgeable. My only issue was with covid 19. Svc member should have a mask on even if the work was outside. I would prefer to have Johnson Air LLC complete any future warranty service in my area. I prefer to deal with local repairmen.

I called to change my credit card information and make a claim. No problem areas noted. I was not on hold for an extended period of time. The rep was nice and submitted the claim the claim as a requested. I did not experience any problems on the call.

Call to have someone come see why when we turn on or off water outside we feel electricity. Tech came. He said he needed approval from Choice to fix. Choice sends out notice saying they are not fixing due to the age of my house. Not satisfied at all.

Still waiting on a fix for my AC. It has been a problem for over 2 months. The first group came out and put in freon. This new group said the fan needs to be replaced. Still waiting on an answer from Choice.

I had water coming up in my hardwood floor. I thought it might be a leaking pipe. The plumber fixed and brought a restoration company to assist with clean up. The plumber and team are awesome!! However, when it came to how much I would have to pay out of pocket, I was livid! I was told my max per year was $500. I had another plumbing issue last November 2019. I had purchased 3 years when a salesman called to get me to renew. There was no mention that my max would spread over 3 years. I also found out that the pluming job back in November was not handled correctly. The toilet was loose and the bolts were so tight that they broke and the large pipe down into the floor was broken up!!!! A case manager called me and she thought the $500 was the max per year then changed her mind. I am so upset that I never want to hear from Choice again. I will ride out my 3rd year and I have already located a more respectable company.

Lisa, with Citiwide Garage Door responded immediately to my Choice Home Warranty claim. Scheduled an appointment for the next day & were on time. Tom was professional, answered all questions. He identified & corrected problem in a very short time frame.

Great job! Tailored to my needs and reason to have a policy along with price match. 30 days to look over what was sent so I could be informed of the services. Trevor is a good salesman And hope he gets credit for a job well done.

Great service, but I should have received a free service. I had recommended a friend and she purchased a 5 year plan. Paid the $45.00. To all employees of Choice, stay safe. Peace to the world and Happy Birthday.

Easy and informative, pleasant, I was just checking out different ones since I'm not happy with the last TWO I've had. I did a Google search for the best, and it says you are. Eventually I will be the judge of that.. Thank You.

My A/C started acting up suddenly, after submitting a request, A/C specialists were able to assist with my problem the next and in the time given. Very pleased with quality of service from Choice and local professional. I have had issues with other companies but again pleased with Choice.

Spoke with customer service representative. They are very attentive, very accurate, very prompt. It's always a pleasure to speak with someone who's willing to help you. I don't look forward to calling customer service when I have a problem but it's good to know that if I need help with a particular item horror plans they are definitely prompt and answering and helping to the best of their ability.

This is not the first time, that I have the same technician. He is an excellent individual and hard working. He goes up and beyond for his customers. I never had a big wait on an appointment and they keep me informed, when they will be at my house. Great job Matt!

My rep was courteous and knowledgeable. She took the time to find me all available discounts and offered several options. I was satisfied with the encounter. I feel better knowing that my home is covered with a warranty that I could get at a reasonable rate.

I spend four hours between calls and put on hold and yet I could not get to any customer service, when I was connected to customer service agent he hung up on me. This is the worst customer service I did experienced in my life.

Accurate diagnosis of problem, quick to answer questions and offered options should parts not be available. Also cleaned up and vacuumed the appliance to help improve the performance. He indicated that the thermostat controlling the temperature had also malfunctioned and must be replaced.

Technician was really good and seemed fair/honest. He recommended a washer brand Speed Queen that we actually bought and will hopefully be happy with. Choice is sending me money for my old washer. This is all I have to review.

The technician did an excellent job and went above and beyond. The quality of this warranty has proven to be worth the value and cost of the package. There are certain caveats in the contract that need more explanation. For example the air conditioner that was repaired was greater than 5 seer and so I don't know if the warranty covers part of the air conditioner if it needs to be replaced.

Anthony helped me today to set up our coverage for our first home. He explained everything and was able to help us get the best rate for us. He was patient and very nice. We appreciated his help and are very glad to have this service for our first home!

A/ C wasn't working well. Staff from Choice and 5star the company that came were great. The serviceman was excellent. Thank you all very much. Our unit has been working well. Simple fix. Needed new filter. We are very happy we switched to Choice.

Contractor assessed problems with the operation of my motor in my air-conditioning unit as well as a need for additional freon and sealer. You authorized all but the sealer. I am totally satisfied with the performance, professionalism and courtesy of the contractor Rescue Improvements and HVAC. I remain concerned over you approval process for needed parts and requirements identified by the experienced contractors.

Choice Home Warranty could not get a technician to me in time so I got my own tech. I am having a very difficult time trying to get reimbursed for this service. When my tech filled out the questions for the claim, the web page said the diagnosis was invalid. I tried to redo the claim but lost the tech information.

Technician was proficient, professional, and safely protected per COVID guidelines. He was thorough and efficient. Promptly showed up during the timeframe expected. Walked us through and explained everything he was doing thoroughly. Choice Home Warranty handle the claim promptly. AC working again.

The gentleman from Mr Roger's Home Services was prompt, courteous, thorough, and clean. His troubleshooting skills were accurate and his response time for returning with the parts for repair was on schedule for what he estimated. Thank you for the great job.

I reported to CHW that my HVAC wasn’t cooling properly. CHW said that they couldn’t find a company to respond in a timely manner and recommended the reimbursement route. I completed the application for that and was informed that my claim did not qualify. Anderson Heating and Cooling was the first company I called and came the same day. My bill came to nearly $800.00 and CHW did nothing. If this poor service continues, I will go back to American Home Shield.

I was very pleased with the conversation I had with Jason as well as the man who called me originally. Both were considerate, kind, patient and helpful. They seemed honest and knowledgeable about the policy offered on our property! They made me feel like they were truly thinking of our best interest!

The technician was on time, friendly and knowledgeable, and did a great job with our claim. He explained everything well and I was very comfortable with him. He also got back to us with a phone call and an email right away. Very satisfied.

Loud whistling noise when flushing and getting worse by the day. It's been happening for about 1 month and also it takes longer to fill the water tank. The noise is very loud and now I did shut the water in the toilet off till the plumber comes!

I was very satisfied with the service and the efficiency of the work that was performed. The leaks under the kitchen sink were repaired quickly. The tech. Cleaned up after himself. Threw away all garbage from the repair and disposed of it in the refuse container outside of my home.

Yesterday I had a chance to talk to Tony to discuss a home warranty plan for my appliances, cooling /heating system, etc. It was quite a pleasant experience. The total conversation was on the telephone, but I felt as I was sitting in their office. In a very pleasant environment, Tony explained everything to my satisfaction. The deal was made.

Serviceman was very capable, and polite. He did a very good job, and was complete in finding the problem. The time from when we called, to the time the job was complete was extremely fast. Well satisfied all the way around.

My claim had been assigned to a technician within one hour of filing the claim and the technician arrived very promptly the very next day and garbage disposal was replaced in less than 30 minutes. Technician was prompt, cordial and professional.

Rude people. When my claim was denied I wanted to know why. Well it was an old part. Well of course but it appeared to Choice Home that I knew it was old. Well of course, that is why I took out the policy. It was working perfectly when I bought the warranty, and paid in full. So I felt like a liar and was treated that way. So when cancelling I was nice. They were rude.

The technician who responded to my call was excellent. He was from C&D HVAC. He determined that the refrigerant in my system had been contaminated by a previous technician that was used by your company. This should have been covered but was denied. I spoke to a case manager Jean **. She continued to deny the claim which was a legitimate claim. I had to pay the technician $425 for new refrigerant which Choice Home Warranty should have covered. I am going to cancel my policy. It was a mistake to do business with your company. I have dealt with many service providers over the years and Choice Home Warranty is the worst. I will be interested to see if anyone reads my response. I don’t expect a response back. I will not be providing a positive review when asked.

I do not want to complain, but the repair (service) man was here on 7/30/20; told me he found the problem; needed to inform the company to get the parts for him. Aug 10 return appointment. Two weeks? Too long between service call and return to repair?

Local tech was great. Very professional and got the job done in a flash. Because of COVID-19 our original repair date was almost a week from claim. Contacted local business directly and they moved the repair date up four days from the original computer-generated date. Have only had our policy a month and it is already paying off.

Technician did a great job! He pinpoint problem immediately and fixed it in a timely manner. I also referred my daughter and she will have CHW take care of her new home. Please look into this as we get a month free for service. Please advise. Thank you.

The technician who visited my house was wonderful. I did, however, have a very difficult experience in trying to secure the appointment. I was not notified. Then after 3 calls, I secured an appt. WHILE the tech was at my house I got an email stating it was delayed until the next morning (which wasn't so). Now I'm still waiting for the follow up appt. It appears there is difficulty with Choice being able to contact techs to secure appts.

A/C compressor failed on a Saturday...a very HOT August Saturday. in Orlando. Tech was scheduled for Monday morning. He showed up on time and replaced the compressor...a $600 job, but I only paid $75! Yay, Choice Home Warranty! Love the price, love the service, love the peace of mind.

I have had accounts with 2 other warranty companies in past 5 years. Choice is the only one I would recommend. I had 2 issues last week and they have both been taken care of in an exceptional and timely manner. Both companies did outstanding service.

Very responsive. Just make sure you understand if you have something unusual or high grade appliances that if replacement is needed you will get a pro-rated replacement cost that may not be able to come close to covering the cost of actual replacement.

Good morning. My experience with your company has been terrible. I recently filed a claim with your company and later found out that it was denied. I never received a denial notification and only discovered this after contacting you. After faithfully paying my premium consistently on time and then you guys reference me to the fine print in the contract to inform me that I wasn't covered was devastating. I truly believe that your company is a scam that collects on premiums, however when it is time to honor a major claim that you will deny it. I am in the processing of speaking with my attorney and also informing all my friends and family that I have recommended to you that your company is not dependable or reputable in regards to protecting major appliance repairs.

Since our original warranty, we have paid the fee upfront in hopes that the items covered were protected. We have three pending claims and yesterday we receive an email offering less than half of what the washer cost. We would like to bring these in a closer. In a recent conversation we were told they were under review. They were still looking for a Tech for the dryer but had never called the same Tech they chose for the washer.

I notified Choice early Sunday morning, a tech, Pete, was assigned and came to my home on Monday, GK Mechanical LLC. Pete identified my issues: capacitor failure and a cut off box malfunction. He immediately replaced capacitor but had to return next day to replace cut off box. Pete was professional and proficient.

Fast and quality service, repairman was nice and courteous. Cleaned up all the mess. Made sure there were no leaks and the garbage disposal ran and worked properly. Very nice claim personnel when I called in. They answered all my questions and explained the cost of all the services.

The technician was professional and knowledgeable regarding the repair needed. It was necessary to order parts so we’re still waiting for the final results. At this time, the experience has been a good one. We are hoping the parts will be received and installed quickly.

CHW was unable to locate a technician for my AC unit locally. I found one and they came out the next day. They were able to resolve my issue in a timely manner. AC is back up and running. And CHW claim was processed the same day. I should be expecting a reimbursement hopefully in the next few days, but up to 30 days.

My air conditioning unit just suddenly stops working. I put in a request with Choice to have someone come out to fix it late in the afternoon. The same day that I put in a request Choice found someone to come out to work on it the next morning. I was able to get my unit repair within 24 hours of time I notice it was not working. I am so grateful for that.

Air conditioning went out, they responded immediately searching for someone. It was on a Sunday and CHW couldn’t find someone, and authorized me to find a technician. CHW found one before I did and they came out and fixed the problem quickly and efficiently. Highly recommend.

Our air conditioning system stopped blowing. The outside unit was still working but there was no air coming out of vents and also our thermostat was not working properly. The gentleman that came out to fix it was very polite and knowledgeable.

So far I have had no problem out of Choice Warranty themselves, just the people they send out to do the work. I had some plumbing work done on another call and they came out fixed about half of my problems and said they would be back out the next day and never showed up. Never heard from them again and I still have the same problems I started with.

I am a new customer. I called to get a quote for new service. I spoke to Choice agent Sam. I expressed to Sam that I currently have a home warranty but I was shopping around for a new one. After a brief conversation with Sam explaining, product, price and service fees I decided I would go with Choice. I explained to Sam that I would pay the premium in full. After giving Sam my contact information and CC #, Sam proceeded to tell me about an offer in which he felt would be a good deal for me. I allowed Sam to finish his pitch and I gracefully told him that I was not be interested. He asked why and I again gracefully said that I was not interested. It didn't matter why I wasn't interested. The fact that I said no should have been enough.

Both the representative and the plan fit my needs. Choice was recommended to me by a local appliance repair person. I liked the fact that if I was to sell our home we can either transfer to our new home or use it as a closing tool.

Good customer service. I did not have to hold on the line very long to talk to customer service in a reasonable amount of time and they were able to get a technician in couple of days. It was a bad capacitor. The technician replaced it.

I am please with the service I received from Smiley for getting me the plan that will be the best for my home at a great fee that I can handle. I feel much more relieved now that I have my Choice Home Warranty in place. Thank you.

We purchased a warranty policy from Choice. We filed a claim for our AC unit and a tech came out and assessed the unit the same day. However, CHW would not approve the claim without us sending more info. so the tech could not start work. We sent the requested info the same day and still have not heard back about whether our claim has been approved or not. It has since been 5 days since filing our claim, it is August, we are in a heat wave, and I have a 3 week old baby recently home from the NICU and no functioning AC and no response from Choice’s customer service.

Agitator inop. Replaced agitator dogs. Julio was on time, was very professional. I was very happy with the service. Although this was my first claim it went very smoothly. My only beef would be that it took 4 days for the repair.

Placed call this morning on line. Haven't heard from anyone yet. In situations where time matters, I think Choice is rather slow to respond. My neighbor has another company and they return calls immediately with service on site same day. I can't wait for high issue items over night. Return calls same day. Don't care about COvid 19 as an excuse. Life goes on and you continue to collect our money for services needed.

I spent all morning and most of yesterday looking over home warranties to find the one best suited for our needs. I was recommended to check into Choice. I looked online and got most of the information I needed but had a couple of questions. The person who answered the phone (Tony **) was extraordinary. I mean it. From the minute he answered my call, he was professional, answered my questions thoroughly, sounded happy to be speaking with me, helped me to get exactly the plan we needed and saved us a TON of money..I mean over a thousand dollars! He pushed every button and pulled every string and saved us $1375 (on a long term plan). We couldn't be happier and feel like we made the right choice...ahhh CHOICE, I'll refer them to everybody!

I was just shopping for a new home warranty because our current one is horrible (Cinch). I filled out the form online and received a phone call in less than a minute asking, "How we can gain your business." It was also less money than our other warranty!!

I called to place a claim about my ceiling fans not working. The young lady took my information, she explained the process and said I would be hearing from someone soon. She was very courteous, she seemed very concerned about getting this taken care of.

The person who came was professional, knowledgeable and did a great job. He was on time and he was COVID compliant. I felt better about him than I do this review because it requires a minimal amount of words and I can say what I have to say more concisely than what they appreciate.

The tech that responded did a very good job, however dealing with Choice Home warranty to get anything done is an exercise in futility! The poor rating is for Choice Home Warranty. You continue to ask for info on pricing for the leak and charging, when you know that charging with R-22 is illegal. You need to find out the price for replacing 20 and 21 year old equipment.

Bob Burns was very professional and I appreciated him coming out on a Sunday afternoon to repair my air conditioner. I would recommend him to all my friends and family. I was so thankful he had the part and was able to fix it so fast.

I was very satisfied with providing an assessment by a service provider for the HVAC issue within 24 hours. They did find the problem quickly and it was a minor fix. The service provider Air FX out of Hot Springs, representative was helpfuI and gave me some good advice. Thank you.

AC stopped blowing cold air. With the triple digit temp in Las Vegas, it's so brutal. Went online and placed an order for repairs, and the response time was so quick. I placed the order around 11:30 pm, by the time I woke up in the morning, they already called me and gave me the time the Technician will come to fix the AC. Same day service. Thank you.

Received contract via email, after reviewing did not like the amount of exclusions. Tried to contact cancellation department for over an hour to no avail. Contacted my bank and stopped payment. Was going to give you a chance to rectify but then realized this could happen if I had to submit a claim. No thanks, extremely poor customer service.

I was looking for a new home WARRANTY. Called choice. Spoke to Phil. He was so personal. Explain everything to me. So I chose to go with this company. I have been looking for another home WARRANTY. The one I was with kept going up on price but down on coverage.

JC air conditioning and heating were very nice and helpful. They called eight away and said they had a cancellation and came a day early. The main technician did not have the part needed, but he called some and that part was brought over in less than 10min.

Great service D&G Appliance, Adam the technician very professional and knew his job, responsible and very friendly, customer service from the office was very quick to send a technician, very good communication, I am very happy, the part was not in town and the technician went to find in another place and fix in the same day at the time that he promise, I was very impressive with him. Great job Adam.

Called and filed a claim. Saturday night I got a phone call. Maintenance person came very professional and answered all my questions. He didn't have to fix anything other than changing the air filter cause was too thick and he recommended the cheap one from Walmart for a better air flow. He looked at a lot of things to make sure everything was properly working. I was happy with the results. I have been with Choice for more than 3 years and I can say with confidence Choice is one of the better home warranty companies out there. I absolutely do recommend Choice home warranty!!

I had a block in a PVC pipe. CHW said it wasn't covered so I hired Polar Cooling in Yuma to fix it. It was done before 10 am. Polar Cooling refuses to work for CHW because they said they never get paid. I spent 2 hours on the phone and computer yesterday with CHW. A total waste of my time. I would like to know how much my refund would be to cancel my contract but no one has called me back. When my phone rang there was only music, which I listened to for 12 mins. No one came on the line. Worst customer service ever. I will never renew or refer CHW.

In simple words, this company is a scam. Their marketing people will make it look perfect for you but when it comes to claims, they have all the tactics to deny your claim. Their appeal process is a joke, never able to reach the case manager by phone or email, most of their business is outsourced to the Philippines, hard to understand... if they answer. The only number that answers fast is the marketing!!! This is a scam company and the Arizona Attorney General is suing them. My advice, never ever be fooled by their marketing staff (the only staff you can understand).

The technician, Alex came and looked at the HVAC unit and explained the issue and said that he will put in the order. He was quick in assessing the issue and explained to me the details. Will wait for the order to be placed and HVAC is fixed.

I’ve had an experience with this technician before joining Choice. I can remember thinking that I would not want his services again, then through Choice, he serviced my ac a second time. Let me say that the job was done, services rendered to satisfaction. My issue was more on the lack of professionalism. I was expecting a uniformed service technician who would present proper ID. This gentlemen did not. I was reluctant due to his unprofessional appearance but it was unbearably hot and I needed my ac fixed ASAP.

I am very pleased with the repairs that were made and how quickly a contractor was assigned and an appointment arranged. I would definitely recommend this service to anyone. The process to request service via the web site was straightforward and easy to complete.

Ice maker was not working. Called Choice Warranty and got a repair man out in two days. Service man ordered parts and came back and fixed in less than a week. Very pleased with the service. Would highly recommend Choice Warranty to our friends.

I was really blessed when Phil ** told me about your seniors' discount! He went above and beyond what was required, so I want to thank him for it. I appreciate such interest for your customers. I hope your service is just as good.

Bob was extremely Easy to work with! He would call and confirm our appointment and make sure everyone was on the same page. He is also very nice person and easy going! I would highly recommend using him and I will definitely will refer him to any family or friends in the future!

We had Mr. Ken who put himself across in a very professional yet friendly way. He was not pushy. Gave us a good deal and made us quite comfortable enough to make the decision. Well done Ken. It seems like the policy covers all the basics of what you want covered in a house. Plus he also accommodated the extra refrigerator that we have in the garage.

Westside AC services has very professional. He has being the only technician that explain what was wrong, every component, every repair needs to be done. He did a GREAT job. I was very satisfied with his work. I really recommend him to keep him working on futures claims. The last company that worked on same AC didn’t fix the problem. But Westside AC repair it!!! Thank you.

Prompt, punctual & flexible when possible, attempting to get me faster service the next day. Top notch! What more can I say? I appreciate your reliability. It takes the worry out of home maintenance issues. The end.

The Master Bedroom air conditioner was not working. The company you sent out this time was very good. They found the problem almost immediately. Is there a way you can put them in our record so we always have them come out? Thank you.

I called yesterday afternoon (8/3/2020) around 4 PM because the AC started making screeching sounds. I called after the second time it did it. I ran at reduced capacity until 2AM, when it finally quit completely. Customer service agent made an appointment yesterday afternoon for 8/11. I called last night. Got no reply. Tried to email to the email address you provided. It was invalid. I called this morning and explained that the situation had changed and was now critical because of no AC and my adult son's medical situation. He has MS and lives with us. He is incapacitated by the heat and needs AC. Appt. was moved up to this week for Thursday or Friday. Waiting to hear from CR Air Conditioning.

Choice found me a pro to fix the problem I could not identify. The tech was on time, and masked during his service call. He tracked down the faulty wiring and now all the outlets on the circuit are functional. Well done, Thank you Choice!

I opened up service with your company today. Everything got off smoothly and I paid for my year. After this the sales person became highly aggressive and not taking no for an answer when I didn’t want to make the contract for more than a year. Actually heard him sighing loudly and saying you don’t want to save money. I told him MULTIPLE times that I was good with my year contract. He wouldn’t take no off an answer. I finally just hung up on him as I had repeatedly told him no. I’m very dissatisfied with the way I was treated and would like to speak with management.

Called a repair/replace request in on 7/18/2020. Technician arrived on 7/22/2020. Paid technician $60.00. Checked cleared. Remsen was authorized to complete work on 7/26/2020. Have not heard a peep from anyone since then. No update from anyone. In the meantime, my monthly payments are always on-time.

Due Covid-19 the technician pick-up our order about 4 days after we summited our claim. We were grateful. The technician was on time, and completed the job within a matter of time and he did a wonderful job on the job,.

Placed my claim in the morning. By afternoon my plumbing problem was solved. I would recommend Choice Warranty to anyone. Customer service was helpful, they made sure I was taken care of. Company that they dispatched was also very good.

They did a wonderful job, everything works great! Thank you. It is a great company and I would call them again if I needed work in my home. I had water coming up my drain in the basement and leaking under my sink and he fixed it all!

I went online 8-2 which was a Sunday night and submitted a request for service. Received an email a technician would be at our home between 11 and 3 on 8-3. The technician didn’t get there until 5 but we were ok with that due to the fact from the time I submitted the requested until the repair was made it was less than 24 hours. So thankful I have Choice.

My claim was handled quickly and promptly by the service technician. I called late on a Sunday and the issue was taken care of by noon on Monday. Technician was friendly and quickly found the problem. So happy with the service.

To whom it may concern I am very disappointed in the service that I have received thus far from CHW. This recent claim has been open for too long. No one has called nor arrived on the scheduled appointed days. I have referred my mother to CHW but now she is having second thoughts about your service. Please contact regarding my recent claim. Thank you.

My appliance was more expensive than the amount given. I will be canceling my plan. The adjuster would not return calls and customer service was no help. I will begin looking for a new company as soon as possible. I would NEVER refer anyone to your company!!!

I'm totally disappointed in the service and coverage provided by CHW. Once again, having to come out of pocket for replacing my appliance. Last year, loss 2 A.C. units, and no coverage from CHW again. Informed that replacement would fall on me. I've noticed a trend, that CHW goes through great length to find reasons to decline coverage. Again, totally dissatisfied with service. Please have a representative from your Corporate office contact me directly at **.

The tech was very polite, respectful, knowledgeable and provided valuable info how to better use my NEST thermostat. I commend and thank Choice for using this vendor, especially after previously using a different home warranty, your company is a breath of fresh air.

Technician was very professional. Fixed problem and explained what he was doing and why. Kept out safety in mind by wearing mask the whole time. Customer service was very polite and helpful and started working on our claim immediately. Only one issue had gave different phone number for contact and was not forwarded to technician.

It took a while to find a technician to repair my laundry room light fixture due to Covid 19. But it ended up being worth the wait. The technician was courteous and repaired the light in a expeditious manner. I would request the company and technician again.

In the past, our air conditioning has broken several times. Whenever we submitted a claim, they always responded quickly and were extremely helpful, saving us a lot of time. We are very happy with their services and would recommend them to anyone. Thank you so much!

I filed a claim online and they were there the next day. They immediately saw that the old disposal was gone so they put a new one in. I just filed a claim for my air conditioner, which was working today, but suddenly quit.

They send technician and fix unit without any warning. Once technician submit claim to them. They wanted me to pay their technician. What kind of business is this? Do I really have to pay that technician now? Why there is no choice to choose my own technician. What is the point to pay monthly premium to CHOICE HOME WARRANTY?

All my interactions were positive once Todd ** contacted me via email. He answered all my questions and patiently went through forgotten phone calls on my part. The contract process was simple, the price is excellent and look forward to top-rated support.

I have Choice Home Warranty for at least 3 years. Recently made a claim thru online and the process was smooth. It was taken care of within a reasonable time and I am satisfied with the way work was done. Quality of work is good.

Good company. High rating. My order is not done. Waiting to finish the job but we didn’t have problem for the respond of company. I would recommend this company to all my friends and relatives. The price are real good.

Jason’s query about possibility of having someone over the age of 50 living in the house afforded us the Senior Plan. I really appreciate his gentle asking and kindness in setting us up with the right plan. I again had to call him back because our new one year old home has two A/C’s and two furnaces. Both covered at no extra cost! Wonderful news!

I purchased a home warranty from Choice Home Warranty, and the Air Conditioner went out during the middle of the summer. It 3-4 weeks to get a technician to come out to tell us yes it is broken. The Tech did not report his findings back to Choice Home Warranty and "he want out of town and could not be reached". We had to have another tech come out to tell us it is broken. Both techs had to be paid out pocket. Choice Home Warranty "TOTAL PACKAGE" did not cover the repairs for the AIR CONDITIONER. I had to have another company come and replace the unit.

Our a/c stopped cooling. We call Choice and within one day had it fixed, on time and fixed in less than one hour. Very happy, I would recommend Choice and Discount Air, getting the job done is the key and Choice always comes thru.

Technician called when he was on his way and arrived on time. He was professional and knowledgeable of the appliance he repaired. He cleaned up after himself and I am very happy with the results. He tested the oven to make sure it worked and answered all my questions.

It was a simple and easy process to begin a home warranty with Choice Home Warranty and I was very pleased with the amount of money I'm saving for coverage. Although the maximum coverage on some of the appliances/equipment is more limited than my previous policy with a different company, I feel very comfortable that the amount of coverage is adequate... especially since I am saving significantly on the annual cost for the policy. I look forward to working with Choice Home Warranty!

The technician came to repair my washing machine. He appeared to be very inexperienced. He was on the phone with someone telling him what to do. He placed a wire piece to unclog the bleach container without success. The bleach container is still clogged and remains filled with water. I will call to have this problem resolved.

The technicians were not the problem. It was Choice customer service that was wretched and terrible. It took OVER five weeks to fix my AC. It took that long because some person mispelled my email address. Looking back over my closing documents my name and email address was spelled correctly on every document. Why they didn't call or follow up at all is beyond me. This also caused further damage to my walls while the AC was constantly thawing and dripping all over the drywall. Then, I had to pay another $65 deductible because the problem wasn't fixed and water was running all over the garage. I have had to call Choice several times, they don't call back and are hard to get to. Worst service I have seen in a long time.

The technician quickly determined the problem that caused the leak. He had the correct parts on the truck, and quickly replaced them. He wore shoe covers, a mask to protect us & himself against Covid, and left no mess in his wake.

The technician that came out was very professional and the job completed in a timely manner. We had a leaking pipe that is connected to the garbage disposal and also a leaking faucet. The tech made sure everything worked before he left and he recommended a good replacement for the faucet that I am very pleased with.

Very long lines on hold, been automatically hung up on twice. When asked to leave my number got a call back. It is says Potential Fraud, I'm starting to believe it. I have not spoken to anyone since I paid.

I am very please with Choice!!!! They replaced my clothes Dryer After it could not be fixed and I would recommend this company To anyone. They was on time. I really appreciate all they have done!! Thanks again Choice!! I will stay with this company for life!!

Technician arrived and promptly reviewed AC unit and tested all items. Gave me a full review of issues and made sure that we understood everything before leaving. Technician provided basic information on all equipment needing repairs and timeliness for decisions.

Our air conditioner went out and within 2 days Choice Home Warranty had a service tech come out to determine the problem. The compressor was dead and within 2 hrs we had approval for the repair. Only downside is they don't cover the cost of refilling the coolant nor the piston upgrade required for the new coolant. Choice is also not able to give us an ETA on when the repair will be completed. So far we've been 1 week without AC.

Faucet will not turn off all the way and continues to drip. Last time the faucet turned off all the way was approximately Friday 7/31/2020. Called CHW on 8/03/2020 to report the problem. Do not use this bathroom very often. Therefore I didn't notice the leak immediately.

Updated on 08/03/2020: It's been 4, going on 5 days since we've had air and I have 2 small children in the home. Choice Home Warranty is the worst I've ever experienced and would never recommend them to anyone! They have tried everything to not fix our A/C and they never have answers. I was promised to have a technician out today and they emailed me at the final hour stating they needed my Home inspection, then said it would be another 24 hours before they would let me know anything. Remind you, I have 2 small children who's been in 100 degree heat for almost 5 days. I'm looking for a new warranty service right now as I type. I'm so angry.

I have called every day for two weeks, and am promised every single time that I will get a phone call and/or email about when my AC will be fixed. No response. I have provided everything I have been asked and I still get no response from your company. I am a dissatisfied customer.

Gentleman was great. Explained problem, didn't know the repair we had previously had done was not right which doesn't help our situation cost wise and could have been something else that he replaced.. We will have to rethink our situation on Choice Warranty if we want to keep this plan.

The gentlemen who took my claim was friendly and efficient. However, I have not received the service as of yet and was told it could be 24 hours before a repairman would contact me. Therefore, I can't say how the service/repair was. The value is good and fair.

I recently had my air conditioner quit working twice in one month. I entered in the claim each time online and a ticket was generated immediately. The technicians that came out were very helpful and friendly. The 2nd company that I worked with did everything possible to get me someone as soon as possible.

This is my personal experience so it's not up for debate. So don't send your lawyers or whomever. This company did not live up to their contract. I canceled a contract with a previous company. I was given all of these promises and I needed service for plumbing and 41 hours later nothing sorry about the talk text. However I was told that I could pay out of pocket and be reimbursed in 30 days which it makes no sense because I am paying for a service. What if I didn't have $500 to pay Pronto Plumbing or Roto-Rooter simply because this company doesn't deal with these other larger companies and deal with in network companies only so while they're looking for other in network companies that they may contract with. We the the consumer are stuck with figuring out what else can we do and to come up with monies that should not have been an issue since we did sign up with a company who guaranteed services.

I received way too many phone calls after I simply inquired about this company. I was planning to sign up when I got my paycheck but I kept getting calls sometimes three times per day! I work in a physician office and it was very disturbing to my practice to have all of those phone calls when I may have an important call that could be missed.

I opened a service request for my AC and it was accepted and completed on the same day with perfection. The technician was very knowledgeable, helpful and courteous. I am very happy with the service and recommend my friends and family.

We called customer service at 10pm and they sent Alex Who came the next day to check our AC, quick to identify the issue and solve it. We are satisfied with the service as well as the turnaround time. Thank you!

This was the second time they went to fix the AC with the same issue. The diagnose the technician gave me this time was that the company that went before had put in the part the wrong way. I have that in writing. Why can’t the company send certified technicians to the jobs? It cost me $45.00 to fix a “technician's“ mistake. Very upset for this. Can you please investigate and follow up with me? I should be reimbursed for my services this time!!

I really like how you handle claims right away and have good companies. They let me know immediately when they will come by. I have referred you to others. I used to have another warranty and they were terrible. Choice has been great. It gives me peace of mind.

I really appreciate the gal that took my call. I had put my claim through online but got a note to call in. During the call we were disconnected yet she was able to complete the claim and schedule the appointment for the repair. Maybe that doesn't seem like much, but it is. Most would just discard the call and wait for the client to call back in again. Thanks so much for being efficient!

The technician called to see if he could come 2 days early. He was prompt And courteous. He went over what he was checking and the outcome. Very nice gentleman. He explained what it could have possibly been wrong when the unit acted up and what to do if if did it again.

The technician was excellent, but calling to get serviced with Choice Home Warranty #** Is like pulling teeth because you have so many elements to do before approval before work is done. Got to be a simpler process. I’m just not satisfied at the business level of CHW.

I am very pleased with the agent working hard with us to give us the best deal possible for veterans. I really appreciate it. I would recommend this company to anyone with a home, I love the customer service. It makes me feel very secure with the safety of my things in my home. I am covered.

Excellent service and customer satisfaction. Good price for product. I have had this warranty package for a few years and I am compl3 satisfied. The customer service representative was attentive to my needs, she answered my questions and got me the first available appointment. I would recommend this product to family and friends.

The company was very professional and kept me informed about what was going on with my claim. The person they sent out was very good and respectful. He did the work in a timely manner. I would recommend Choice Home Warranty to anyone.

Dwayne **, Watt-Up Electric LLC was wonderful. Quick response, accurate repair, very personable, extremely helpful. Highly recommended, went way beyond the duty and helped regain electric power to many rooms in the house. Will not hesitate to have repairs done again if and whenever necessary!!!

Very quick response to call. Extremely polite. Dispatch of tech was quick. Techs were knowledgeable and thorough. Overall it was a quick and easy process from start to finish. I had not heard of your company before but decided to try you since you were included as perk for my companies employees. Glad I did.

All my toilet are overflowing. Tub and shower backup from water from the washer. Water running out storage room from the washer onto the car porch. Kitchen sink water running on the floor. When the washer on everything starts to bubbling up from every outlet.

This is the worst warranty company I have ever dealt with. They don’t cover anything. They claim my A/C repair wasn’t covered yet their terms and conditions state nothing about my specific issue not being covered. You can appeal to a case manager but they never call you back. I have left over 5 voice mail messages to my case manager. I have yet to speak to her after close to 4 weeks. My coverage ends on September. I have already purchased a new warranty with another company that starts covering me in September..

Terry showed up on time as scheduled. Nice guy. Went to work and had it done close to 30-45 minutes. AC is working again. Thank you, thank you, thank you. Salad AC great job, well done!

I sent Choice an e-mail about my washer @ about 2:15 on a Sunday. I didn't expect a response until Monday or Tuesday. I got an e-mail back about 4pm that same day that had set me up with a Technician.

The tech came out, and repaired the unit, but I have been out of town for the last week and was not there when they showed up, but the unit is not repaired. Had a friend go by the house and the air is still not working. Spoke with tech. He said to place a new call.

The tech was very friendly and efficient; found out the problem was a broken door flap and was ordering the part. Will return as soon as part is received. Due to Covid 19, the tech was from Sevierville which is at least 1 1/2 hours away and he was even earlier than originally scheduled which was very good.

I am a new customer who had the pleasure of speaking to Torrell, sales representative employed by Choice Warranty. He was patient, knowledgeable, interested and kind. Kudos to Mr. Torrell for his outstanding customer service. It convinced me to try this company. It is my third attempt to find a company that does not scam its customers by invoking small print while charging astronomical fees, service charges and inappropriate analysis of problems.

The seller provided false information. The seller stated service is provided the same day the service call is made. The seller was Cynthia. The contract states service is provided in up to 4 days after the service call and after a date is agreed by the customer and the service provider.

Had some bad outlets service repair person was courteous and professional and helpful gave us some information on how these things occur and gave us great advice on how to prevent same problem in the future. He also did a walkthrough on some other items we needed to do.

I believe CHW is committed to quality repairs and working with the customer. This is the second time I have had the dryer repaired. The technician was thorough and did a great job explaining the problem and the repair. I would recommend him and use him again.

I have been trying to get someone out here for last 2 months only to tell me it was denied. Now I have to fill out an appeal and playing phone tag with case manager seems like a never ending battle. Still waiting for a return call.

Service representative arrived "early" and was thorough, knowledgeable and friendly. He quickly identified the problem, changed out the damaged part, checked the rest of the surrounding electrical items. It was tested, worked fine. Great experience and I would use this company again.

My pool heater didn't work properly. I called CHW. They sent a reputable contractor to my house. He was here the same day so very impressed. He diagnosed a bad electronic board. CHW responded that it was not covered. I found that very perplexing as it was fixed, I think, 2-3 years ago so it was covered then. I am perplexed if it were covered then why isn't it covered now. I will call Monday and ask for a better explanation. CHW has been good in the past but sometime I question their reasons for not fixing something that I had thought was covered. Thank you and again for the most part enjoy CHW but again perplexed it seems that when on TV they say their appliance are covered as soon as I turn in a claim they find a way to say 'O, sorry that's not covered'. I appreciate your reaction.

My A/C unit stopped working. Called Choice Home Warranty who I paid in full for 3 years of service. After 12 days, 2 different service companies, 2 different diagnoses, and about 25 phone calls they denied my claim due to “not normal wear and tear”. I clean the coil on my unit every other month, change the return air filter every month. Beyond that everything else is normal wear and tear because as a homeowner that’s all I can do to keep the system in proper working order. I Don’t overwork the unit keeping my house at 72-73 degrees in the Texas summer. So now 12 days later I am paying out of pocket for services that I wish I had just paid for in the first place.

Choice is very difficult to contact. Info provided to me was late. Very disappointed. I expected a much more professional contact. I tried to call Choice today three times and phone call was never answered. Since you reject my submission it is obvious you don't want to receive an unsatisfactory response.

This was my first experience with using my home warranty. I have to honestly say that it wasn't a good experience. I had to call a couple of times because I received incorrect information concerning the arrival day and time for the repairman to come to my house.

When we contacted Choice Warranty, the representative immediately assigned a technician to make our repair. Once the technician came out, he was prompt, courteous, and professional. He assessed the situation, asked us pertinent questions, and got to work. Since it could not be repaired, it was immediately replaced! Couldn't ask for better service!

Contractor came Mon morning mask & gloves. Immediately went to Frig started working (awesome) ask me to get down in the Frig and see if I can locate the tube. I said ok then I find myself bending down on knees helping him. I said wait I’m doing a lot here no response from contractor. He realize he didn’t have the part. Told me he will call later if I’m the neighborhood or I’ll be back In The morning. Next day no call. I call Choice. Spoke to an quintessential clerk that reassured me the contractor will call and take care of the problem. Contractor call and rescheduled for Wed morning. He came took him 5min just not the professional full service Choice offered us when we purchased our home and yes people make mistakes. It what they do after that counts. APOLOGIES.

Donald was on-time. He was prepared with the needed tools. He assessed the issue and corrected it in a timely manner. He was a breathe of fresh air with his friendly personality and the knowledge he demonstrated. Donald is a valued technician!

Leo from Agevac heating and cooling was very helpful, exceptionally professional and knew what he was doing and got the job done. Thank you for keeping my kids alive from this heat even though we had to wait 3 days and suffer.

I noticed my Fridge was malfunctioning quickly even though it was only 2.5 heads old! After quite some time I finally made the call and called CHW. I got a rep (S.**) that provided me with a direct email and phone to contact should I have any problems. He told me exactly what to expect before transferring me. I was able to quickly start my claim. They immediately followed up via email.

Steven did a great job with the garbage disposal. He was professional, detailed and very accurate. He was respectful, explained what he was doing and replaced it in a timely manner. I was very satisfied. I would do it again. Thank you Choice Home warranty.

The representative from Walker was professional and seemed knowledgeable. My complaint with them and you was we had an appointment for 07/30 between 3:00pm and 8:00pm and no one shows or calls. I get a reschedule from Choice on Friday morning with a new time for 07/31. No explanation, apologies, nothing. Unacceptable first experience.

A/C is not working. Call at customer service got a quick response but the appointment with technician was very late. Monday he will come and submitted the report and then we will get the A/C back running hopefully. The customer service was very professional.

She was very sweet. She was very patient. I appreciated her assistance. I was happy she is sending a technician. I do not like the 24 hour response then you have to make an appointment from there. It is hot.

Technician came very promptly. He checked the hot water heater and told my husband his findings. He said he would turn his report in when he got back to the office. He said we would hear from the warranty company quickly. He was very polite and skilled in plumbing.

Your salesperson was very nice and knowledgeable. He gave me a great deal for the policy. Have not used policy yet, of course. I hope it works as he said it does. Hope I don't need it but good to have it just in case.