Choice Home Warranty Reviews

The technician has been very courteous and eager to help me any way he can. It has been frustrating and disappointing dealing with Choice service department. It doesn’t make sense why it is so difficult to get this issue resolved. I should not have to go get my attorney to look into this in order to get service to my HVAC Unit. I am tired of being jerked around by Choice. My family has a suffering for no apparent reason. This is infuriating!

My garage door stopped going up and my car was trapped inside because it was too heavy for me to lift manually. Choice Home Warranty responded to my online request within minutes. They were able to contact HomeSource Pros Garage company and they came out the same day to help me. Everything was repaired by Monday at my expense but Choice Home Warranty provided me with a great company to do the job. They will be my main point of contact for garage doors from now own. Thanks CHW!

I had a problem with my dryer and decided to open a claim. The process was easy, you open everything online. In the same day they contact me with a date for my service. The company they hired did a good job and my dryer is working as new now.

The entire process from entering a claim through settlement was super easy and stress free. Everyone responded promptly, my situation was handled efficiently and with compassion, and I was very pleased with the outcome. Very happy I have chosen Choice Home Warranty to protect my investment!

Service technician did a great job! No complaints. From a Choice warranty customer service perspective, please note we electronically bank and have no checks. If a vendor will charge a 4$ service charge for a service call when using a credit card, this is important to know ahead of time. We have this warranty so the cost is predictable. No surprises!

We have 19 year old HVAC units that were recommended be replaced by two different companies. The one representative told us Choice Home Warranty will never replace until the unit completely died and refused to run. We have had are are not really working on one unit for about a week and a half before someone was able to come out. Another unit for four days before they sent someone out. I wouldn't wish Choice Home Warranty on my worst enemy.

The technician was awesome, I could tell he knows his job. The thing I'm concerned about most is that we can't currently use our refrigerator. The tech ordered the parts when he was here but there was no sense of urgency and he said they won't be in for 13 days. The communication regarding our parts is also not that great. An update would be great..

On the Spot Plumbing did a great job. Very helpful and friendly. I would recommend them to anyone. Kept me up to date on what he was doing. He found the problem and had to contact warranty company to make sure it would be covered on my claim. Thank you On the Spot Plumbing.

Very friendly, helpful and did a good job. The business called me to let me know they were a little behind, which I appreciated very much. The business called me when they were going to be there, I appreciated that very much.

The technician service was GREAT. However the communication that was sent to me from CHOICE was absolutely terrible and wrong. The email that I received had the wrong day set up for service whereas the technician had it set up for the following day (Not Sunday)! I took off work for Sunday to wait for the technician and after calling CHOICE customer service said it was for Monday. Bad communication.

Customer service from the call in was great and the technician was on time and quick with his work. It was a job well done and now with temps warming up I needed HVAC badly. Thanks for all your help on this, would highly recommend both Choice Home Warranty and the HVAC company. Thanks.

Was issued a case manager for my claim. (Lori) She was very professional and solved my issue with 100% satisfaction. Lori reviewed my previous ice maker and determined we were definitely under value of original offer. I love Choice Warranty! I highly recommend Choice Warranty and will be a lifetime member! They think they are the best in the business as I have had a few home warranty companies!

I put in a request for service on my oven and that same day was assigned a technician. Who called to set up and appointment to see what is wrong with my oven. Thank you for your help. Keep up the good work.

My refrigerator stopped cooling. The freezer unit, ice maker, lights still worked. I placed a call on a Saturday. A technician was dispatched the following Saturday. He discovered the heating element in the freezer had burnt out which caused ice to build up around the vent that releases cold air to the refrigerator unit. He was able to melt off the ice around the vent which then allowed the refrigerator portion to cool. He is supposed to come back once he has the part to replace the burn-out heating element. Haven't heard yet when that will be.

I paid my deductible to the guy that camed out to fix my problem, but once I get home, I find out the air isn't working,, Try to call him no answer, so now I have to wait on custom service the next day,, damn am hot,,, Fix my problem .. It wasn't CHW. It was the guy that took the job.. Blow my ac up.

Max was very knowledgeable, nice and put in another work order for the sinks upstairs. He was not able to repair the garbage disposable; had to put in a new one. We were well pleased with his promptness and professional manner.

I had a slow pipe leak in my ceiling which gradually soaked the sheetrock and insulation to the point where one corner of my den's ceiling caved in. The plumber was prompt and even came early in the morning so I could get to work. Fortunately my homeowners insurance covers the balance of the repairs.

I reached out to Doug ** to obtain information about becoming a Choice customer. He was very informative, patient and kind. He explained what the policy covered, gave me some additional options and asked if I had any questions. I would definitely recommend Choice to friends and family.

Jay was very professional and knowledgeable of his job and duties. He completed the installation without any issues. Once installed, Jay explained in detail what was done and anything to look for in the future. He also ensured that if there are any issues to then contact him for assistance. I would highly recommend Jay's Plumbing for their services.

The only criticism I can give is I haven’t received my receipt yet other than everything is very positive. Greg was very nice and strive to give us the best deal possible. I will definitely give your company name to others I know. Thank you.

Provided detail info about plan which gave me the emphasis to switch from my present plan. Items covered are all necessary to maintain a functional household and the plan allows budgeting aspects of running a home a little smoother. Time will tell.

My level of satisfaction is high. The technician was competent, proficient and organized. I'm very satisfied with the overall plumbing performance. The incident happened without warning, my initial response was panic, but then I remembered I had CHW; this realization gave me a calming satisfaction. It was like having a good friend nearby.

Called for assistance on furnace that quit working. Appointment was scheduled twice, there was no show, and the technician is not answering his phone. I have called about this claim several times. They seem to have trouble finding repair people.

Air Conditioner and Compressor fan (outside unit) not working, no hot air being expelled by fan and the inside cooling was at a bare minimum. I turned off the whole unit to ensure no further damage would ensue. I called Choice, obtained a claim number, name and phone number of A/C company and a scheduled date and time. The selected technician was on time, knowledgeable, polite, and very professional.

Very good service, very professional. Would like to use the same repair company if ever needed in the future. Technician was very pleasant and very knowledgable and answered all my question being satisfied. Also safety conscious due to covid 19.

We were unable to find the issue without tearing into the ceiling. Bob, from James River suggested that we hold off and see what happens with the the leak and see it it gets worse before we start ripping into the ceiling.

Absolutely pathetic. Our AC stopped working in July 2020. They assigned a technician to replace our AC's furnace coil. However, the technician insists that he hasn't received any "pick up number" from choice home warranty. Whenever we contact one of their representatives, they always end up giving us generic replies that they have escalated this matter to the highest authorities, and that this matter will be solved soon. It's been over 50 days and the problem remains as it is!! We are in Texas, and in the middle of summer where temp reaches up to 100. Absolutely pathetic service.

Richard, gave me all the Home Warranty information I needed to make an informed decision to come on board as a new client. He was respectful of my time which allowed me to make the decision necessary to support my family. Thank You!!

Shawn was very helpful. He gave us very good discounts since we are retired veterans. He is very knowledgeable about the product. We look forward to using this warranty as we move into our new, and forever home. Thank you.

I have signed up Choice Home Warranty on 8/8/2020 (paid $1750 at a time for 5 years), and cancelled the policy on 8/9/2020, as I heard service is not good from friends. Agent told me I will get money back in 5 to 7 days, I tried calling them many times, when I ask about my money they are simply transferring call and keeping me wait in call for hours and call does not connect, this is one of the worst service I have seen in my life, no proper response.

The burner on indicator red light was on all the time. Even if we didn't use the stove for a week or more. We called CHW. They sent a very nice tech, out. He could not locate the part that was need. He then suggested replacement. He contacted CHW. CHW called us and said they would give us 299.99 for a new stove. We could not find anything near that price. So I appealed it. And CHW came back with approx. 50.00 more. We said ok to that.

I am currently with another home warranty company. I am looking to change because their rates keep increasing by approx 10% each renewal period, even without having any claims. I was reviewing various home protection plans and received a few calls from some of the various company's including a call from Kayleigh from Choice Home Warranty. I found Kayleigh to be the most professional of the company's I spoke with. In addition, it is nice to speak to someone in the USA, we had no language barriers to overcome. Kayleigh went over your program and I decided to move forward with Choice Home Warranty. Thank you Kayleigh, it will be nice working with you as my contact moving forward.

AC unit had a major leak. Technician had to get additional approval before proceeding. Subsequently, paid out of pocket for more timely service. Technician returned a few days later after and outside of warranty service being completed by another provider.

The repair was scheduled quickly and the contractor (Extreme Heating & Air Conditioning and Electrical Services) completed the repair in a timely and professional manner. All personnel with Extreme Heating & Air Conditioning were very responsive and helpful. I would highly recommend them. I would also recommend Choice Home Warranty for their quick response.

Customer service was Phenomenal and I was treated very kindly. Couldn't afford it at first but was giving an amazing discount! I will be recommending to everyone I know. Can't wait to see how well this service works for us.

Their service is very good. The only thing is that I forget that I have the policy and do things myself, like replace my electric dryer myself when I should have used my Warranty. I would recommend this Warranty to any of my friends.

Worked with sales agent James. He was very polite and extremely helpful. He gave me his direct line so if I had questions I could reach out to him. After researching other warranty companies I called James back and he set up my account with no problem. Great sales agent, flawless experience which makes me feel good about my CHOICE!

When buying your first home, you want to be covered as you learn about owning your first home. You want help, support, guidance, and general ease of use. You won’t get that here. They send out sketchy technicians who bring random day laborers into your home. And then tell you you’ll be fine when you tell them “I'M NOT COMFORTABLE WITH THIS PERSON IN MY HOME. AROUND MY KID AND FAMILY.” And refuse to give you a new technician. Then they give you a new technician who is not licensed to work in your state and when you call again about that, the technician is told “it’s okay, you can still do the work.”

Carlos was awesome. Would love to work with him again. Very sympathetic and hard working. He knew what he was doing and really tried to help. He seemed genuinely concerned. We appreciated having someone like him come out to our home.

I've only had a couple of instances where I needed to make a claim, several days ago my Bathtub faucet started leaking and I had the opportunity to file a claim, It was ALL settled within 24 hours and I'm VERY pleased with HW's service. So much that I've extended my contract for another 3 years in bulk which is a better savings.

Nobody wants to talk to me. I have the part But no way of contacting the repair man. Tried to contact Choice but can’t get past first prompts. Seems like you're real good at taking money though. I just want my unit fixed. I have no way to contact repair man.

Phone conversations with A to Z dispatchers regarding appointment time was very professional. The tech “Rocky” arrived on time and assessed the situation and took appropriate action. The owner “Carlos” and his son dropped off equipment and parts and were very professional and gave me a sense of confidence. The job completion has been delayed but I believe A to Z will continue to exceed expectations when the job is complete.

Choice home warranty sent out a plumber who did an excellent job. What was most impressive was how quickly CHW responded to my online service request. This is way better than my last experience. Looks like management is doing a good job finding better quality technicians to send out to their customers. Thanks CHW!

The technician who responded to the claim was professional, however, he was unable to repair the appliance because he diagnosed it as an electrical problem which was out of his area of expertise. So, here goes another claim along with an additional service fee. This whole scenario I have unfortunately experienced before with this plan. Just a racket for collecting additional monies. Not a satisfied customer with the purchase of this plan.

The sales rep was very professional and very knowledgeable and was able to assist me in understanding the product that I was purchasing. So far I'm very pleased with the company and I hope that continues, so just wanted to say to the sales representative, thank you, Amy.

Tech called ahead to let me know when he would arrive. He assessed the problem and then updated me on my expectations and told me that he would order all needed parts and return the week of 8/24. Very professional.

My claim, and was told due to it happened before covered,,,, which was not true, AC unit ran in July a lot.... Due to extreme heat,,, it useless to have a contract if not covering products. I will be canceling and going to another home warranty company.

The technician is the ONLY POSITIVE experience so far. He was thorough and very polite. Already 12 days and I have NOT HEARD from the case worker for my oven. Left 5 phone messages and 2 emails. The other case worker for the dishwasher did call back. and she also said she would talk to FREIDA. I am extremely dissatisfied with FRIEDA ** for her lack of professionalism in doing her job. Number 1 would be contact the customer. I cannot use my oven/stovetop.

This is my fourth claim to date. My biggest problem with CHW came about with my first claim. Prior to becoming a member of CHW I was a five year member of American Home Shield. I canceled my membership with AHS and went with CHW. I reported two claims in July, one was honored and one was denied. CHW sent a repair company to fix my Air Conditioner. I had nothing to do with the company you sent or their recommendations to fix the problem. You should’ve sent another company to get a second opinion. My Air Condition is still cooling but it over heats and trips the circuit breaker. I’ve turned my complaint over to Massi & Massi Attorneys at Law.

Daniel the technician was awesome very friendly and courteous. Had a very good experience. Everything was handled professionally. Happy with Choice Home Warranty service. I have been with Choice Home Warranty for over 10 years with multiple properties covered and I am very pleased with my service.

Flood from the rainstorm caused the washer and dryer not to work, the repairman, cleaned out the dryer and somehow got the washer to work, he said the problem was the electrical outlet, but I had it tested and it worked perfectly. Both the washer and Dryer are working now. Thank You.

Roof leaking around chimney flashing. Rick, from Robert's Roofing & Construction got upon the roof and surveyed the problem and explained it to me and the repair needed. He did the repair in approximately 30 to 40 minutes and show me pictures of the repair and gave me a business card to call if problem persist. Very professional, pleasant and knowledgeable. I would recommend to my family and friends.

Excellent service by Gary. Was able to fix the visual issue and make some other adjustments to prevent future issues. Very friendly and timely. Willing to work with me on scheduling. Also taught me the proper way to re-attach the garage door to the open when the emergency handle is being used.

I phoned Choice concerning my garage door problem. I have a multiple year warranty with Choice. The representative listened as I explained my problem, and he indicated my problem would not be covered. I indicated that I was disappointed regarding the non-coverage. He asked me to wait (hold) and I did. I assumed that he was discussing with his supervisor, and within minutes he came back and gave me a claim number. I printed the claim and waited for the repair person to phone to establish an appointment time. The repair company phoned with a date and a range of time, he would arrive.

The ice would not come down. The repairman did not have the part. So he had to leave to go get the part. He Was back in a timely manner. He kept my husband informed on what was the issue and wearing a mask.

The technician came 2 hours late but that could be because he was busy. The thing I didn't like was all your company made him do a stick some stop leak and put some freon in and leave. Now that may make the problem go away for a short time but I know from past history if you have a leak most of that stuff doesn't work. Now if that's your company's policy my mistake for not knowing that sooner. Other than that the man was very polite and very knowledgeable. He said it will work. I have to trust his judgment.

He arranged to come out earlier in the day, and then he figured out the problem and got the problem fixed right away. The problem seemed to be something about the electric with the air conditioner - I'm not sure, because I don't understand those problems. Anyway, he fixed it and the air conditioning unit is working once again, which is what I care about most.

Repairman came promptly. Thought he fixed the problems but one hour after he left the AC stopped working again. Now he is saying I have to wait five days before he has time to come back. Unacceptable as he should have fixed it correctly the first time.

5 Star Electric's technician, James, was professional, did a great job and came as scheduled. We are very satisfied with their service. They offered 5 star service. Choice Home Warranty schedule was easy and the follow-up phone calls were helpful.

Technician was very very helpful and knowledgeable. He was polite and very respectful in our home. I would recommend him to others if need arose. He went above and beyond with what we asked and was timely.

The CHW call customer service rep was very helpful and friendly. He was responsive and quick with getting a service call set up. The wait time was very short, even though the computer response said it may take a while - I was on hold for less than a minute. Thank you very much.

I placed a claim regarding my Whirlpool tub not working 4 days ago. There has been no response since. I called to see if we could expedite this situation. Was told to give it another day. Still nothing in regards to getting a technician to my home. I am disappointed with this service. This is the first time we have had a delay in getting someone out to our home to fix a problem.

Cory with Efficient Air Houston was a great technician. Courteous, personable, professional, knowledgeable. Explained problems with the AC unit and how he would restore unit to working properly Highly recommend this tech/company. So glad my AC is working properly! Would certainly call this company again and recommend to friends!

I have not had my warranty for very long but it’s ok. If they feel it was pre existing it won’t be covered. We have had 3 services and 1 was denied and told our condenser Coil were damaged. We contacted the dispute person assigned to us and never heard back after several attempts. Paid someone else and he fixed our A/C and it was not the coils. It was the gauges. But a gentleman came and fixed our garbage disposal. He communicated great and was timely. Then our toilet started leaking in the floor and the first technician car broke down and when we rescheduled we never heard back. Made a new appointment and the next technician came but toilet leaked after he left. Called. He came back out and it’s still leaking. I will contact Choice but technician says that toilet will need to be replaced and Choice doesn't cover it. We just purchased our home in March. Had inspections done so things are not pre existing.

Policy #: **, Claim #: **. (08/10/2020): Someone stated on a claim: Issue - Circuit Breaker And Fuses Tripping. It's not accurate. Issue - AC stopped blowing air during day time around 3 pm. No Thunderstorm, no bad weather, no other electrical forces from above the ac UNIT. It just broke, because old and outside is hot. Choice Home Warranty: (08/10/20 05:15 PM) ES Marjorie **: "Thank you for your email. We have escalated this issue to a case manager and they will be contacting you with a resolution shortly. For your reference the case manager information is Sean ** (800) 814-2534 x3788. Thank you for being a valued customer of Choice Home Warranty."

My son signed me up for this and I'm so happy he did. I was with a different company a couple of years ago and you would sit on the phone forever waiting for help and then it would be a company from out of town and had no idea what they were doing! I didn't think I needed this because, most of my appliances, w/dryer, hot water heater and heat and air are just 2 years old. Well guess what my 2 year old washer went out!

I found Water Heater Central to be very knowledgeable, professional and honest. They explained the repairs in great detail and offered solutions and answered all of my questions. As a result, I have a greater understanding of my plumbing problem as a homeowner.

I put a trouble call into Choice Home Warranty about my dishwasher operation failure. The person at Choice was courteous and professional. She gave me The name of the company doing the repair, and a date to Expect the repair person to arrive at my house. Easy process without a long hold time on the phone.

The gentleman from Anthony and Son Air Quality was the best tech you’ve sent out this far. He wasn’t here just to collect the service fee, he actually fixed the problem. Although Choice doesn’t care about the quality of the equipment, therefore, they did not cover the fee, I and my 80 year old mother can sleep at night without being awakened by the noise. The tech also explained how to operate the thermostat to cut my electricity bill and make the system work more efficiently. Excellent work Anthony and Son. If ever I have another problem, I need that tech to come back bc he cares.

Washer broke. It was fixed in 2 days and the technician was pleasant and prompt and I am satisfied. I will recommend this service to my friends. I was able to use the washer in 2 days. I am happy with the service.

Due to Covid-19 could not speak with a customer service rep. Since you could not find a plumber I was advised to find a plumber, which I did, and fixed the problem that afternoon, 8/15/2020 at 3:30 pm. Had to pay invoice when job was complete, amount was $152.50 which I did. Further work needs to be done. Pipe underground moved and needs to be replaced. Waiting for estimate from Brian's Plumbing.

Choice Home Warranty acted promptly to my needs. My washing machine broke and they were able to set up an appointment the same day that I called them. The contractor came a few days later. Unfortunately, he said it needs to be replaced. The service contractor was very professional and knowledgeable. Just waiting to hear back from Choice.

Great job. Fixed the toilet problem and made sure all parts were working well before the Technician left. He also asked if there was anything else I needed or any concerns I had about the plumbing problem. The Technician arrived within his time frame and was very professional.

My AC Air Handler stopped working. I opened a Choice Home Warranty ticket and Trusted Air was assigned to visit the next day. Wislen, the Trusted Air technician arrived the next day and quickly diagnosed that the Blower needs to be replaced, They had to get the part and the following day, Wilsen arrived on time and successfully repaired the AC. I was pleased with the Choice efficient process and with the efficient repair by Trusted Air.

Richard ** of RG Mechanical was exceptional. He arrived ahead of schedule. Did great work quickly. Our situation was no AC cooling when the Phoenix temp was 116 degrees and our interior temp had risen to over 90 degrees. We were unable to go anywhere for relief. He quickly got us back to a cool 78 degrees. Thank You Richard!

I call about a repair for my washer, they came out right a way. After looking at it, parts was ordered. I waited one month and call them back. Choice sent another repairman who said that the parts were not all in. Some were here, but the part needed was on back order. He scheduled another appointment for the next month. No one showed up or call. After the third month, I call again, my order number was not listed on their website. So I made another appointment. They came out right away but with the same results. After I call and complain they are sending me a check on the purchase of a new washer.

CHW worked with me Asap to get the claim out and to find a company with less than 24 hrs...Had a Family matter out of town to get to..Everything worked out GREAT!! I would recommend this Home warranty to Family and Friends!!

Rep at CHW was very helpful in addressing my problem with the garage door opener. The rep assumed me that would have a tech available in a 24 hour period. I was notified by CHW via email that a tech was assigned to address my problem with garage door opener. Bustamante showed up on time, fixed the problem and showed me that the opener was fixed and now works properly. Quickly.

They were very prompt and it was handled in a very good way. Our water heater was replaced the same day as we started or claim. We were going on vacation and it was handled before we left on our vacation.

The Response to the service call was great. We had a Tech. show up the next day and he found our 27 year old A/C unit was not repairable. Choice authorized the replacement. It was my understanding they would pay for the replacement, but that is not the case. They paid the contractor $1500 and we paid $1914. I ask four time what we were paying for and they could not tell me or wouldn’t. The fact they did not even pay half of the cost is unbelievable. The fact that their advertising leads you to believe they will take care of you is a lie and false advertisement.

The plumber came to the house, fixed my sink and left. There was no dilly dally or excessive talk. She fixed it quick. She was very polite and professional. I will request her if I have any other plumbing issues again.

I was skeptical about purchasing the warranty service and put off buying it for quite awhile. But we bought all our appliances at Sears at the same time and like us, they are getting up there in age. You can just imagine my husband and mine relief when we realized Choice Warranty utilized Sears repairmen. They called twice to remind us of the visit. The Repairman was cordial and extremely professional. I have told family and friends this is a much needed service for home owners.

Our central air conditioner was on but not blowing cold air. I made a claim with Choice on a Tuesday and was informed that they were trying to contact a contractor to do the repair. On Friday, I opted to begin the "reimbursement" process. I contacted a firm and they sent a technician to my house that same afternoon. A repair bill was sent to Choice and I received a confirmation that I would be reimbursed minus the $45 service fee. I was happy with that. However, I wish Choice could speed up their process of finding a contractor to do the coverage work.

Submitted a claim for my a/C (it's 100 degrees outside right now) and in less than an hour, a technician was here and I now have cold air. Thank you so much for the quick service. Highly recommend using Choice!!

There were different issues that arose during the initial claim. I will try to be as brief as possible in my explanation. 1. The 1st techs were less than competent and used an incorrect part (which was later used to deny the motor damage caused by this part). 2. These techs condemned the unit on their 3rd visit. 3. Another tech was sent over and he got us up and running. 4. Upon recall (because of freezing lines and inadequate cooling), the new tech discovered the incorrect part and stated we would need a new motor. 5. The motor claim was denied because of the incorrect part stated earlier. 6. I sent in a request to review and was assigned a case manager-Rafael **. 7. He initially contacted me via email on Monday 8/10 and asked me to respond.

Excellent - Matt from B and B Family Plumbing, Rock Hill, SC. Jason who answered the phone at B and B Plumbing was very knowledgable. Matt wore mask and gloves, very professional, kind and caring! Arrived on time. He took credit cards.

I Have had Choice Home warranties for few years now. Convenient that you can call or submit claim online and they always assist right away. The companies they send are always professional and resolve issue quickly. I’ve had to use this service about 3-4 times in about a 4 year span.

Pool filtration system has a leak, I found this morning as I was getting ready to mow my lawn. So I call Choice Home Warranty to let them know above my pool. Customer service guy name Jim, said, "I’m sorry to hear about your filtration system leaking. I can help you get that fixed!"

We called with a claim for our HVAC on Saturday July 25th. They failed to send a service tech out until Thursday July 30th. (Their website promises 4 days, on weekend calls). Supervisors have not responded to calls within a timely manner. They have failed to provide accurate information to us as the customer. We are now 35 days without properly working air conditioning and Choice Home Warranty was notified for 21 days of this time. Completely disappointed in this company and we will not be recommending them!

Don't be so quick to find reasons why repairs are not covered. Everything should be repaired for the price of the plan, plus paying an $85 deductible. I'm debating on finding a better home warranty provider! Don't be so quick to find reasons why repairs are not covered. Everything should be repaired for the price of the plan, plus paying an $85 deductible. I'm debating on finding a better home warranty provider!

The technician was friendly and very knowledgeable. He done an awesome job. You have a true asset to your company. I was very happy with the service he provided and would recommend to my friends and family. The phone representative however was not so pleasant when I filed my claim.

I had a very nice conversation with James today, and signed up again with Choice Home Warranty. I cannot rate the service as I haven't used it yet, but I am very certain that it is a plan we need. James was very professional, informative and friendly.

I just enrolled for 1 year in your Choice Home Warranty Plan. Received excellent customer service from your representative at whose number was 814-2534/ext. **(I forgot to jot down the name). My son informed me that he receives excellent service from you all so I thought I would give you all a try as well. Thanks, L. **

The tech from Sierra Mechanical was fast, friendly, and knowledgeable. He explained everything and gave great advice. I would use them again if I had the choice. Great service!!! Thank you. Thank you.

After almost 2 weeks of waiting to communicate with a case manager, I was able to get somebody to allow me to talk to a supervisor. I called over 20 times, emailed at least 5 times, before a claim representative got me through to a supervisor. I kept getting the excuse that since the claims reps were working remotely there was no way to get a supervisor without sending an email. My issue has been resolved but it should not have been this painful.

The bath tub did run slow, was fix but last night problem come back worse!!! Now the toilet waste is going to the bath tub!!! So I did call again for another repair hoping that this time the problem will get solve. As usual Choice tech do take care.

As a long time customer I am very disappointed with company limit of $500 because other companies are offering a better price on their limitations. Very satisfied with contractor (DVC). Choice needs to revamp their limits in order for me to recommend to other customers because I was not aware of the limitations.

Easiest & quickest fix! Professional, courteous, informative. Great experience! The spring on our garage door broke in half. He fixed it in about 10-15 minutes and then explained everything to us so we understood what happened and why. He adjusted it so it shouldn’t happen again for a long time.

The tech Jacob from Sears was awesome! This is the second time he has been here and he was very knowledgeable and super friendly. First time the flap on the door was broken and this time the ice maker. He showed up time each trip and though friendly he did the work in a timely matter. Would want him anytime I need a repair!

The technician was courteous and professional...and on time. He worked quickly and answered the questions we asked. This was the 2nd time he had repaired an appliance for us. He fixed our dryer in April and we haven't had any issues. We are very satisfied. Thank you.

Hot water heater was not working properly. Called the warranty company, accidentally gave them the wrong contract number. Called them when I discovered my mistake & the girl helped me get it resolved. Was very pleased that she cared enough to help me.

Company was quick to make call. I was not real confident in skill level of technicians....Seemed a lot of "guess" work...But thorough check.... They Had to cut hole in drywall but did terrible job. Not a "clean" cut....Will make repair of that more difficult. Overall good.

Our technician was out in less than 24 hours from making the claim. He identified and fixed the problem within 30 minutes. I was shocked that he had the part. Seems like you always have to wait for those. 100% pleased and satisfied.

Ed with Millers came to repair my Dryer. I called Choice Monday to file the claim. Ed called Tuesday to say he would come Wednesday to check it out. He came back Thursday to fix the problem. He was very professional, efficient and friendly. The only thing I would suggest is since we are in Covid 19 encourage the technicians to wear a mask. Perhaps he had some medical condition that prevented him from wearing a mask. I would have felt a little more comfortable.

I was totally surprised at the quick response to getting a repairman. However, I had to cancel because my son was able to fix it. I called the repairman and told him and he was very personable. I would recommend Choice Warranty to a friend. Thank You.

My problem with getting my Claim Request settled wasn’t Customer Service from my experiences with dealing with this company! I’m a small business owner and it’s obvious to me that your company is 1) disorganized 2) Non of the people handling calls are able to make any decisions so I find myself continuously being passed to somebody else! Once I reached the right person that’s handling my case; I’m totally frustrated!!! The CASE WORKERs assigned to my claim have all been awesome once I made contact w them! All the entry level customer service reps just can’t help your customers! That’s a COMPANY that’s not going to keep you as a customer! We will go to Social Media when we’ve had enough!!! Right now I’m still Loyal!!??

The electrician was on time. He was extremely knowledgeable and was very friendly. He explained the problem, showed me the defective part and advised the defect could have caused a fire. I would definitely recommend him to a friend. He was very neat and wasted no time.

Tech arrived on time. Found problem. Requesting authorization to do work from Choice warranty. Due to COVID-19 it took three weeks to get service man out. Tech was polite and professional. Wore mask during service due to COVID-19 for our safety. Cannot rate service until work is completed.

These folks are terrific. Took care of everything I needed. They fixed my AC - they were friendly, helpful, I could not ask for anything more in service technicians...I hope to see them again should my AC need more service. Thank you Choice for sending such competent technicians.

Great customer service by Adbul for my HVAC repair!! Responsive and arrived on time as expected. Explained HVAC problem clearly and resolved quickly. Would highly recommend again! Hope all technicians are as excellent!!! Will definitely use Choice again if I have any repairs needed.

The service technician was prompt and knowledgeable. He took care of replacement of motor right away. Very pleasant and friendly. Took care of the problem and even made suggestions on future use. I would definitely recommend American Veteran Garage Door Service.

The salesman....charges my card 2100. Says, "Oh I'm sorry. I made a mistake" instead of the $420 we agreed on, and I still don't see an email with my contract.... What a jerk.... Really. Want to reach me direct **. Call me if you want more info.

The service person was very respectful and was able to attach the handle. However inside the door a part is wrapped and that part was not covered under the warranty. He was able to attach the handle but it will not be a permanent fix, no fault of the repair person.

My 2nd Freezer in the garage is not keeping my items cold. I made an appointment and was given an appointment of 8/20 on 8/13. I received a phone call from the technician and was told that he was in Silver Spring and would be at my home in :30. My 2nd freezer is in the garage and less than 4-years old. The tech claimed the freezer was overloaded, and he could not do anything. Then, my son, was was paying for the service charge was told that the tech could not change a $100 bill and that he could not charge on the credit card. The tech only had $20 and kept the additional $15. I was livid. He was incompetent and a crook. I want you to please provide better service.

Amigo Rooter and Plumbing was very professional and honest. He was very polite, friendly, came in with a mask on, in the time of the schedule. I definitely would refer Amigo Rooter and Plumbing. I was not disappointed like another Plumbing tech from another Plumbing company didn't show or call.

Whenever I call for service, the employees will listen to the problem and fill the order or orders and match me with a qualify contractor and the work is done without delays. I most definitely will renew my contract again. Thanks.

CHW is not a good warranty company. Apparently, most of them are not what you would expect. But out of 4 claims we've submitted over a year, only 1 of them have they actually done what they were supposed to do. 2 of them they completely denied, and the other one they offered us basically a 10% payout on the replacement cost of what we had. I would NOT recommend them at all.

I called CHW to submit a claim about a leak in my bathroom. Joe, the customer service representative who took my call was very professional and knowledgeable. He understood my problem and wanted to know if I had other problems. He was very professional, knowledgeable and detail oriented. I would not hesitate to recommend Choice Home Warranty. The service request process is very easy and seamless.

A/C check for not cooling correctly. So when Alex from the A/C company came out he’s checked all the systems, and when he put gauges on both units, he found out that the 1st floor unit was about 2 lbs. low on Freon. He charged the system, and everything last night and today ran great and cool. Great tech.

My Garbage Disposal was leaking. Choice Home Warranty schedule an appointment ASAP. Mr. Bobby Stevens of Stevens Plumbing Co. Was very professional and found the problem right away. He worked quickly and carefully. Cleaned up after installing a new disposal. Very happy with his work and with Choice Home Warranty for sending out a great plumber. Thank You.

I was having trouble with my garage door not closing all the way. The technician that arrived was on time and fixed the garage door opener. I’m very happy with the repair and the service from Choice Home Warranty and the technician! Thank you!

Fortunately we were able to work through a few issues with a Consumer Affairs representative which resulted in a positive and productive experience.

The tech equated the unit and recommended compressor replacement. HOME WARRANTY refused. I think that is very unprofessional. Either you're gonna warranty it or you're not. Choosing after I've paid you is slimy at best. I will buy a new compressor if you will contribute Something.

Job was completed on a timely basis. The technician arrived on time and completed the job quickly. I placed the request on Wednesday and the technician arrived on Thursday. The issue was a capacitor and it was installed in a matter of minutes.

He came out, was able to find a problem and fixed it. A.C. is still working so that is a plus. It was extremely hot and we had a hard time sleeping. If the repair process could come 24/7 that would be great. Waiting for someone when you are so uncomfortable is really hard. I realize you only have so many repair people but if you could increase the companies that would be a plus. The last time I called for the a/c you had no repair people that wasn't good but I will comment on this time. It was great but like I said being 24/7 would be even better.

I called to make a service request for our refrigerator. Your agent was friendly and easy to deal with. She handled my request very quickly, and then made sure everything had been taken care of and understood. I would highly recommend Choice Warranty to family and friends.

We are the buyers of a house where the dishwasher broke down after the house inspection showed that it was working. The sellers called in a claim when they found the dishwasher not working 3 days before the closing of the house. They offered us money towards the repair or to go with the warranty. Since the money would not cover the cost of a new unit if not fixable we went with the warranty. They put a claim into Choice Home Warranty then transferred the warranty to us since they would not have access to the house after the sale. A week later because of the Covid-19 the service company came out to look at the unit and they were unable to make a repair due no model or serial number on the unit.

My both air-condition units having two different issues and went out middle of summer when it is 106 degree in Texas. I placed order to CHW and they sent tech. same day and got it fixed. Very quick service and reliable technician.

First we waited for 10 days for a repairman. The repairman did not show up. We called the service tech Number. The service tech had no idea the repairman didn't show up. We were issued and new order for a repairman but chose to get our own. We entered the information and were told we would get a reply in ten minutes. That was at about 8:45 this morning. It is now 3:06 pm. We still have not heard from CHW yet you want this review. I was very happy with the repairman because he did what he said he would do. I have yet to hear anything from CHW.

Last Sunday (8/9) our home a/c went out and I immediately filed a claim. To my surprise during this hot summer stretch, a technician was assigned within 12 hrs and came by noon on Monday. He made the diagnosis and took the $65 service charge. I received notice that CHW had approved his repair recommendations. Today is Friday and no additional work has been done. I understand that some parts must be ordered (even backordered), but I have not been given a clear promise of when he will return.

Technician fixed our AC on the 11th and it breaks middle of the night on the 13th. He can’t come back so for 6.5 hours. Nobody has gave us any help as my pregnant wife and I sit in our house sweating and postponing our vacation hoping somebody comes at some point. Pure negligence and lack of service as the reps on the phone say, "It’s an automated system. Nothing can be done," over and over.

Leo was patient and very helpful through the process. While I understand sales can sometimes be a challenging technique to master, Leo did an outstanding job of being relaxed and informative. Thanks again for all of the help and support.

Outstanding technician. Did his job. Very professional, friendly, knowledgeable and courteous. Highly recommend. Issue appears to be resolved. Was prompt, actually early and was very thorough. Call deceives on his way stay to make sure the issues resolved. Very happy with his service.

If A/C is covered, why was our claim for a bad compressor on a two year old system denied with some long, involved, phony excuse??? Refunds Available, I hope! VERY DISAPPOINTED IN CHOICE WARRANTY!!!! I'm going to report them to the state of New Jersey and also to their local Better Business Bureau! Pure robbery!!!

We call Warranty company. Next day had appointment set for the tech to come to our home. He arrived on time, very nice. Found a issue, said he made note so if he would have to come back. Very friendly Uptown Air!! Would recommend.

Great tech; no hassle. Overall it was a very good experience and we appreciate how quickly the technician got in touch and diagnosed the problem. Would hire them again. Thank you to Choice for establishing relationships with such good partners. Hoping the dishwasher runs strong for another 12 years!

Nathan ** did a superb job. I purchased 3 policies and he explained all details for each policy. He provided very detailed coverage, cost, start dates, and expiration dates for the terms of each policy. He's very knowledgeable and professional. He made sure I understood all aspects of this process and was able to meet my warranty needs.

The repairman that was sent out was great. We were not thrilled with the outcome. The repairman told us that the unit should be replaced. We received notice that the ignite button can be replaced, but we are responsible for cleaning the device. We have no clue how to clean the INSIDE of a hot water heater, or how to get to the inside of the water heater. I guess we will just have them fix the part that was authorized and submit another claim because the water is still not hot. This was already the second time having someone out for the water heater.

Steve was very prompt in responding to my order and arriving to my house. However the issue I have is it took me calling in multiple times to get the claim in. It was sent to Sears home repair and canceled. Sears came out charged me $89 and when I talked to a supervisor after I called for the sixth time I was told that the work order would be resent with a zero amount due at time of service. Yet I still paid the $85 fee when the service was completed. I love the fact that your company covers my house but really frustrated with the process of this claim.

Great experience both times I’ve needed to use them. Repaired the AC the same day I put in my request. Same company has repaired both AC units, technician explained issue/fix, very pleasant to work with, family-run business. Highly recommend using this company.

I had a phenomenal experience with the Choice Warranty CSR. It was easy and pain free. I told them my issue and they had an awesome pool tech out the next day. Choice approved my invoice within minutes and now my pool runs and looks amazing. No hassle & great service. I would recommend Choice for any new homeowner.

The machine is making a whistle sound! An order was immediately done! Waiting on repair 8/19. I really can’t fully comment since the repair is yet to be completed! I am really pleased with customer service!! Making the spot very quickly.

1st floor toilet kept clogging and took an hour to snake with a 6 foot aguar regularly. Definitely not a toilet issue. I so glad that CHW came and cleared the main drain. 35 ft downstream. We put nothing down the toilet except toilet paper. He was very knowledgeable and fixed it in about 40 min. or so. I've been very happy with Choice since I've joined. This is my second claim and you guys are so much better than Landmark by miles and miles.

I am very satisfied with the service you are providing me with, when I needed the most since my air conditioning is not working at all. Will recommend you to as many people as can. Keep up great service. How do I know that the people I recommend to have been served or contacted?

There was a problem with the hot water heater. It didn’t heat properly. Technician found the problem & repaired as soon as he was able to locate a part at the hardware store. Home warranty person was very nice & helpful. They replied quickly & we had a repair person within 2 days.

Semper Fix AR did a great job. They were on time, professional, and had my dryer fixed the same day. I would like to use them for future service calls, and would recommend them. My whole claim was started and finished within two days. I appreciated the fast service.

Quick and easy to schedule appointment for service. Took 3 days for response from service tech and an additional day for them to come out to look at the washer. Still waiting for parts for repair. We have been without a washer for 7 days.

Very friendly and knowledgeable technician. Fixed my issue and went over and beyond to put a smile on my face. He came on time and let me know via phone his arrival time. The problem was fixed in a timely manner.

Aliesky ** of Arktikos was the best AC tech I have ever had since using Choice. I would highly recommend him for anyone else that is covered by Choice Warranty. Great personality and explained taking care of my issue to where I could understand.

Updated 8/20/2020: Again Choice Home Warranty makes things difficult when I have a legitimate verifiable claim. It was determined my water needed replacing, & your contract covers the water heater & installation. But, I get an Email with a demand for $455 dollars from me to proceed W/ replacement! I declined, & called & Emailed back asking for a detailed report of what that money was for. I was told a 'case worker' would be assigned to me. That never happened.

I would absolutely recommend to others. The technician, Russ, was friendly, polite, kept a safe distance, and did a great job. He texted confirmation for the appointment the day before. He showed me what part he fixed and gave me additional information, and amount of time it took was very efficient. He is a pro and I would like most people I deal with in the future to be like Russ.

The frame of the over range microwave has broken and according to the diagnosis cannot be repaired. You offered $170 to replace it, which doesn't cover the cost of the machine itself but you allowed nothing to install the new machine claiming clause F16 absolves you from responsibility which I feel is ludicrous. I still don't understand that clause and although your case manager did increase the machine allowance I'm still over $100 out of pocket.

Tech very knowledgeable- let me know within 2 hours when he could come with repair part- Came on Thursday, scheduled repair for Monday-speedy turn around on claim. Due to Covid was advised of delays in finding a tech but they had one scheduled within two weeks. Company was Code Blue Electric, tech Sean **.

Plumbers were professional, courteous, on time. I would highly recommend assigning work orders to this technician. They even called ahead of time to discuss the issue so they would be properly prepared. After diagnosing issue, immediately called in for approval to fix issue same day. Cannot say enough about this company!

Mr. ** was excellent and took the extra time to make sure everything was done correctly. He went the extra mile to check everything twice and kept me advised on what he was doing. I would recommend him and his company to anyone that may need locks changed or re-keyed.

The plumber was here very quickly and fixed the problem very quickly. I thought another plumber was coming at first and was given his phone number by your rep. I called. He did not work with you anymore.

Technician was very outgoing and personable. Really treated me well. She came out looked at my doors, offered advice on some changes I could make in the future to insure my home was as safe as it could be. I would definitely recommend the technician again. She has the best interest of her customers at heart.

Hard sell seems to Be the motto. That was the part I didn’t like. The pricing changed slightly with each communication. I didn’t like that either. I asked that, since we had a couple of months before the policy takes effect that I be allowed to send a check for the premium. Again- no flexibility. Pricing was only good for a few hours! I had questions which the first guy didn’t respond to. I called in and the new person went into his super hard sell mode. Asking for three years premium up front. I almost hung up. I hope future experiences with this company go smoother!!

The technician did a great job; arrived early in time window, was courteous, neat, and took care of the problem in short order. Made sure fix was correct before leaving. Would use him again for a plumbing issue in the future. Overall, great!

So far has been great to work with when problems have been encountered with home. Have had two problems so far and one was handled promptly. Second one is awaiting part but is also being handled quickly. Was able to reach customer service right away and claim submitted at that time.

Efficient to repair a/c. By the way, I am the owner of several houses. I trust you to contact PM to repair appliance and send twice of their contact info, however, I still have been contacted by contractor related of Choice and Choice reps.

Javier from Fast Service Appliance was very professional and was very fast with changing the washer switch, I am appreciative for his professionalism and a big thank you to him. First I called the company and they came 5 days earlier from the date CW gave me.

The appointment was made. The plumber showed up and used a camera to inspect what the issues were. Both of the guys were good but then their was to followed up with Choice of when to call to follow up with the repair. No one from choice has ever called or followed up with the additional repair for the work to be fixed. No one followed up with the repairs since over a week. 8-13-2020. I contacted the plumber but it is Choice H W next position to do. Very POOR service from Choice.

I spoke with Mr. Tom **, with Choice Home Warranty, who answered a lot of questions I had prior to determining if I should renew my Home Warranty Contract with Choice. I was definitely on the fence, since there was some issues dealing with a plumbing problem during our previous warrant period. Mr. ** Helped resolved this issue to my satisfaction and then some.

The technician was prompt and courteous. He completed the job replacing the hot water tank and cleaned up and was very fair in his pricing. He worked around the work schedule of the tenants in the home so they could have minimal time without hot water. We would certainly use him again if we would have a similar problem.

Within minutes of submitting my claim on-line, I received notification a technician would be coming in a few hours. They called me first, punctual and professional. Jeremiah was top-notch, he quickly accessed the problem and worked on resolving the issue. He even notices a bad wire and fixed it. Wonderful service. I highly recommend the service.

I was pleased on the ease of placing in a claim. An appointment was made in a timely manner and the service was superb. I received great customer service from the service man. He was very knowledgeable. He answered all of my questions.

Travis helped us out got us the senior & law Enforcement discounts and was very professional. Thank you for hiring Travis Home Choice Home Warranty & his family should be very proud of him. Should I come across any family or friends that need a home warranty I will be calling Travis.

The first technician did not communicate with me and I called 2 times and asked if they could call me back in a few minutes. They never called me. The second company called and came at their scheduled time. The tech, was very nice and made the repairs without delays. No complaints.

We placed our first order today and we receive some discounts which made our purchase more affordable. The agent was knowledgable and really knew his stuff. The only drawback for newbies is that he presented information too fast. Anyway, all in all a good product. Thank you, Nathan.

Stalled air handling fan motor. Technician quickly diagnosed the problem and checked his on-site inventory of motors, he did not have a replacement. He returned to his shop to check inventory, he called to say a replacement would need to be ordered.

Updated on 08/18/2020: Technician was professional and detailed. He didn’t overlook anything. Invoice was detailed as well. Knew his business and had AC running great in little time. Great job B&A HVAC! If you need AC or Heating repair, I have no problem recommending B&A.

The young man was very good, called and was able to come earlier than assigned. Said to let him know if for any reason it stops working. I would recommend Nationwide Cooling to our friends. It's great that you have awesome companies that you contract to do these jobs.

I was new to the process and pleasantly surprised by the understanding and assistance with my first claim. The claim person took the time to explain the steps to follow and how to set up the next one if needed.

The customer service agent I spoke with today was very kind and helpful! I had to call during my short lunch break, so I appreciate the call being quick and efficient! Keep up the great work! I will definitely recommend to my friends and family!

Our air conditioner went out on a day that was forecasted at 113 degrees here in the desert. We had purchased a Home warranty when we bought the property 5 years ago. We called Choice, and a technician was dispatched within 16 hours. Fast, easy, efficient, and no hassles. Couldn’t have been better!

The company was very nice and the tech was very professional. He was very determine to get my unit working. He tried various things until he got the unit working and cold again. Although I had to call back they were more than glad to help me.

Called 8/12. AC not cooling. Told I would receive call. Did not. Called again 8/13. On hold 35". Told could not find someone, transferred to resolution. Told someone would be out today. Expect call. Automated call said have to wait 'til Mon. Called back, on hold 40 min before finally press #2 to receive call back. Hour later still have not received call. Home is 90 degrees. I have health issues. I paid for 5 years & I have 2 other policies on other properties. I AM VERY DISSATISFIED AND WILL BE CALLING BBB IF I DO NOT HEAR FROM SOMEONE.

I have to say the CSR I worked with was great. He was quick respond to all my questions and was knowledgeable about the company's products and pricing. Hopefully this is a continuing trend over the next year and if that's the case I will purchase again.

Todd, the guy who helped me was thorough, friendly and knowledgeable. Nice guy. He's an asset to your company. If the company's service is as good as your representative Todd, I will be satisfied. Apparently your industry is very competitive as I received multiple competing offers and I found yours to be the best. You are also highly rated in most reviews online. Thank you.

Serviceman was on time and repaired the problem. Knowledgeable, professional, and pleasant. Happy to have the problem behind me. Nothing like a plumbing issue while moving in, which was overly-stressful. Choice knew what to do and the crisis was averted. Thanks for your help, Choice!

Tesla the technician was great! Deserves a raise! I had a broken dryer. He was so nice, polite and on time. He was fast but thorough. It’s refreshing when you feel you can trust on a company who knows what they are doing and not trying to scam you. I hope I get the same tech if I have any other issues.

A/C went out. Not repairable without waiting weeks for referb parts, should have been replaced forthwith. Will discontinue contract asap. Will tell all I know NOT to even look at Choice, not worth a crap..Referb parts are not what we signed up for.

I had really bad experience with American Home Sheild. Since I joined Choice Home Warranty I am impressed on my first call. I will recommend to all friends. I have been a member with AHS for 15 yrs. God forbid if you need any service you are on your own.

Take 23 day to finish job and you are not communicating each other. I have to call 12 time and each time someone told me different story. Make worse 10 day after finish job you made appointment for same job. I’m very very disappointed.

Repairing/replacing a AC Unit took Choice 19 days due to very poor customer service. In order to make sure the new air conditioning unit was matching at least the specifications of the unit it replaced before the installation, I contacted customer service to find out the specs of the new unit. On July 28 and 29 I spoke with two people in customer service who were unable to give me an answer, first one, Chris, put me on hold and then hung up, while the second, Karen (or Caren?), promised to answer in a follow-up email which she never sent. The third time around, on the 7/31/20, a representative was able to give me the make and model of the replacement Choice had approved. I do not understand how it was possible that for so many days no one knew or was able to find out what replacement unit had been approved.

This was the first claim I called in. The Customer Service Agent was professional and answered all my questions. Rotor Rooter was at my house in 2 days and my disposal was replaced. Excellent service! I would recommend them to a friend.

To be fair, this company did promise excellent customer service and quick response time. The response time was not the issue. The tech was able to get out to see the issue quickly. The problem is that it is Choice's tech. They get paid by Choice. When the tech they pay diagnoses the problem and delivers the solution Choice should listen. Instead, they made my whole family including my 88 year old mother in law sit in an unairconditioned home with temperatures inside the house reaching 84 degrees.