Choice Home Warranty Reviews

When my AC stopped working, I contacted Choice HW. Within 12 hours, I was contacted by the HVAC company, and the problem was corrected soon thereafter. I know that all problems cannot be solved as easily as this one was, but Choice was very prompt in contacting the proper service to handle the problem, and Buddies HVAC was a great service. I highly recommend both Choice Home Warranty (and I have to both friends and family) and Buddies HVAC and Maintenance LLC.

The garage door opener quit working and was repaired in a very professional manner and I am very satisfied with the repair. A Plus Garage Doors LLC was the repair service provided by Choice Home Warranty and I am very satisfied with them.

Submitted my plumbing issue on Friday afternoon and had a plumber at my home first thing on Saturday morning. Choice kept me informed on the progress of the claim and the contractor they employed did so as well. I previously had a home warranty with another company and they were not nearly as responsive as Choice. Choice is a great value for the money and their customer service is excellent!

He stopped the leak from the faucet valve under the bathroom sink. He also stopped a toilet in an additional bathroom from constant running. Work was complete in less than 20 minutes. He identified himself and was a kind and courteous person.

Thought I had a leak in a pipe in the basement. The technician found the problem immediately. The air conditioner wasn't tipped backward far enough and was leaking down the wall. I was not happy about paying $60 for a 10 minute visit, but it was my mistake and the technician was very pleasant and he still had to make the appointment. Glad it wasn't a leak.

Your company could not provide me with a company that wanted to put in for my claim. What a disappointment. Reputable companies in Peoria area have a bad taste of dealing with you. What good does a home warranty do if no one wants to be affiliated with you???

Initial action's good. Local appliance repair (assigned by you) diagnosis accepted by your firm. Authorization to repair granted. Then bickering over where repair company could purchase replacement ice maker. Due to failure record want OEM replacement. Your firm wants part obtained online (delay, OEM? how much cheaper?). Your designated repair company can immediately obtain OEM part locally, Last repair by you for equivalent garbage grinder we paid for price grinder + $85.00 up-front before completion of repair. A Service based economy, a Significant Annual Premium, $85.00 per service call, and squabble over part cost, resultant delay in repair. Curious; don't exactly know how you have attained, let alone maintained your reputation? Is your profit margin that slim, and regard for the individual customer that shallow? Would appreciate an explanation from some level of your management. Yours Truly, Jim **.

The customer service that I received was outstanding from start to finish. Once tech service arrived they did their test and said that the cost for the control panel might cost more than the microwave, they sent in the referral and Choice Home Warranty decided to pay for a new microwave.

Very nice job???? The technician was very nice and knowledgeable about what he is addressing. It only took long time for Choice Home Warranty to schedule this technician to come home and took care of this issue. But then the technician was good guy. He was able to address this issue properly.

The service tech did a good job fixing my dishwasher. He was very courteous and very competent. I would recommend Choice Home Warranty to anyone. It is very important to have components in a home covered especially when you have just purchased and moved into the home.

I paid for a 5 year contract with this company and it took 5 days for someone to come look at my refrigerator and almost two weeks to hear from you and that is only after calling and calling. I have a side by side refrigerator and I am only getting enough money to buy a used top mount freezer and that will take another 30 days to get a check for replacement.

Updated on 09/17/2020: On Sept 11th 2020 my water heater needed replaced, Choice Home Warranty approved the replacement, but the cost will be $455.00 for non covered items "duct, copper, drain, or electric to support the new equipment." I was not told of the charge until the day of the installment. If I did not agree I would not get the heater installed and the replacement would be declined. I have called and email the case manager Keisha ** a number of times to get this matter cleared up but never got a call back nor an email. Why didn't Choice home warranty have this information- up front payment in their contract? This was my first claim.

CHW was quick to respond, very helpful on their end! The plumber they sent out was GREAT, I would have him back in a heart beat and will give his cards out to my friend. CHW would do well to use him as often as possible.

I continue insuring with CHW as they are customer service aware and respond promptly. I have been with them since 2016. This is my 3rd property and am very satisfied. I will definitely continue to use them in the future for all of my family members and myself.

Your offer to replace a dishwasher for $299 is absurd. Your advertising leads people to believe that their appliance will be replaced if it cannot be repaired. As I pointed out to your representative, Cheryl **, It would cost about $680 to replace this dishwasher with one of similar kind and quality. Your advertising attached to this email shows a figure of up to $1,500 to replace an appliance. Why did you lowball me? Perhaps there is a dispute resolution process but I cannot find it in my paperwork.

Tony arrived within time frame given and did an excellent and thorough job repairing my Duet Washer. He was polite and took great pains not to make a mess. When he left my washer was working perfectly as far as I know (haven't really tried it yet.).

18 days and counting. The part was received 4 days ago... Still no repairman has come to fix the fridge. So glad Choice prides themselves on fast service! I can’t get a call back from Choice or the serviceman who is supposed to fix the fridge. No show on two appointments. So far... Is there anyone working at Choice besides the guy that’s answers the phone and promises a return call from a manager within 24 hours? Hello? Anyone there?

The plumber could not find the source of the leak. It wasn't the water heater nor any visible pipe. Concluded the drain pipe may have been momentarily clogged and freed itself. I will contact the HVAC company for them to look into the leak.

My a//c is still not working properly however, after the first repair the a/c technician notified you that we needed an electrician to replace the breaker. After the electrician left the breaker continues to trip off about every 45 minutes. After we re-set the breaker it work for a short time. So, I again state that the a/c is not working properly. Please get someone here to correct the problem or problems.

It's hard to share, I spoke with no one. I filled the form. It was easy, quick. There's nothing more to add. I was impressed with yearly cost and the monthly payment was very reasonable. Now I'm hope to receive the actual Home Protection Service Agreement. I'm looking forward to work with Choice Warranty.

After diagnosis that replacement was needed Choice offered less than half of what it would take. When I rejected the offer Choice assigned a case manager (Cheryl **) who promptly sent an email with contact information. I have left both telephone and e-mail messages and I have received no response.

I called to check on a warranty especially for my appliances and was able to get a frozen for life policy to cover all of my appliances that I was looking for at a reasonable amount of money. The young lady that I talked to was very informative and to me knew her product. Told me I could cancel at any time and the policy I got rates will not increase in my lifetime and I got what I feel is a reasonable service call each time I need repair.

Submitted a request on THU morning and the service was complete Friday afternoon. Friendly and complete service that fixed the issue. Thanks for the great work. I would recommend to a friend or relative. Please share my experience with future customers. Very efficient process and result.

I feel as though I have been mislead about the benefits of a home warranty. I purchased the “Ultimate” package because it seemed to be the most comprehensive. CHW hasn’t agreed to repair or replace my evaporator coil even though the technician told us it was faulty. They told us it had been damaged by a leak from the humidifier, which is part of the system. I could understand if it were damaged by something not associated with the HVAC but they are all part of the same system. Also the communication with them is very difficult. I feel like they are literally trying to “sweat us out”.

I had a tub that wasn’t working. 4D plumbing was prompt had on PPE and kept it on throughout the time in my home. They informed me of what needed to be done and were very knowledgeable. Great job guys.

The guy who helped me went above and beyond. He was wonderful! I wanted to cancel my coverage but he went back and worked with his superiors and got me a good faith payment towards the claim I wanted to file but couldn’t.

I had not even finished filling out the request for information, when Zackary called to give me the information. He was able to give me the details of how Choice compares to AHS. The decision to cancel AHS & go with Choice was an easy one. Zackary was able to sign me up right then.

The tech was cordial recently and quick to fix the AC issue. There was no effort my end to guide the tech. It was a overall pleasant experience. However, there are weird coverage issues at time. For instance, I had to pay hefty amount for a cooktop issue when almost all burners were not working. I couldn't understand the rationale behind.

Eric was accurate in his assessment of the problems plaguing my aging a/c unit. He understood the need to complete order in a timely manner and seemed to have the desire to help the situation along. He explained the process and who would be doing the work. Hector was knowledgeable and great to work with as well.

The technician was great. He was on time and very professional. I wished we could have gotten a earlier appointment since there was an issue with my daughter's illness and the sun to keep her from having to park outside.

This was the first time we used the warranty. Making the claim was fast and easy. The representative set up an appointment with a service tech for the following day. The service technician was prompt, professional and supper efficient. We are extremely happy.

Budget Heating and cooling was on time and very helpful and explained everything to us. Loved that we were able to put in our order online and be contacted by Budget by the afternoon. Would recommend both Choice and Budget.

Choice Warranty was very fast response in my case. Our second home out state. One of 3 units of air conditioner did not run for 4 days. When I call on the Holiday Labor Day, they responded right away. The repair was done in next day. The serviceman was polite and knowledgeable. I would recommend this company to any of my friends.

Very impressed with the associate who assisted me. Very knowledgeable and personable. He had me sold in a matter of minutes. I am excited to have my home covered. The associate appeared honest and was able to answer all my questions quickly he appears to be very well trained. Thank you again. I am excited to have my home covered finally!

Not happy at all. My ac went down and because of Covid-19 I am having hard time and I have to $1259 from my pocket. I requested if they can some help out but they are telling me about coverage and policy.

The dude I spoke with on 9/10/2020 said he would honor $420.00 and a 65 dollar service fee and add refrigerator icemaker as a bonus if I renewed early. My actual policy does not expire till March 2021. He said I would get 2 emails. The first one would not show the upgrade of the icemaker coverage but the second email would. LOL....here we are Friday and no 2nd email arrived. I feel stupid and gypped.

Scheduling my appointment to get the plumbing issue taken care of. Was professional and located my account with ease. Took the contact information to process this claim. Waiting for the plumber to come out and find out what is causing the problem.

The agent was very knowledgeable, professional and helpful. He responded to all questions, provided options for purchasing the warranty, yearly option to pay in full or three payments, monthly payments which he explained yearly would be best option. When the coverage starts d if not satisfied money back guarantee.

I tried the reimbursement. Contacting Ahoy Plumbing- Availability was almost immediate. Plumber was incredibly professional and friendly, but MOST important was his cooperation and PATIENCE completing the online Diagnosis numerous details! I was also pleased w/ the rapidity of the online authorization provided by CHW. Overall a very good experience!

Tech. did a very good job and did not leave until he was satisfied. He found the problem and fixed it. His name was Richard. A very cordial and friendly person. I'm really satisfied with Choice Home Warranty.

After a 2 hour run around I was finally able to speak to the resolution dept and they were easy to talk to and were able to answer questions and take care of my issues. I would recommend them to family and friends for any future warranties needed.

I find that the company tries to do whatever they can not to pay the bill. I have paid them for the last 14 years and fight with them to get anything covered. So I am canceling them. As soon as I can find somebody better.

Today’s tech was better than the one on 09/19/19. I think he ripped me off by overcharging for Freon. Freon could not leak out that fast in 51 weeks. I should get a refund for 09-19-19 service. See order **.

We started having problems with the air condition, then the heater didn't work. But the tech that was here put us at ease. He checked out the system and right away he knew what was wrong. He did a great Job.

This is the first time I'm using Choice Home Warranty Service and I have to tell you that I'm pleasantly surprised at how you stand by your warranty. I usually go with another warranty company but happy that I chose to go with your service. You have not let me down and everything is working out great! Thank you for standing by your product.

Dan, the plumber was wonderful. Very polite, caring and knowledgeable. I certainly will be recommending your program and Dan to others. Thank you. Blessings, Janie. I was worried about this plan but my worries are over. Very good experience. Thank you, again.

The technician was timely and respectful. He made the needed repair in a reasonable amount of time. Great job! If I ever need garage door work, I will request this company. I especially appreciated the fact that the technician wore protective items...mask and gloves.

Leaking toilet --still have slow fluid master--will contact Choice warranty to see when that can be repaired. We did have to wait from Saturday until Tuesday for repairs. This was probably because of the holiday weekend, however, I am not sure why I could not get someone out sooner.

Once again I needed repairs. The person was dispatched in a timely manner and was very knowledgable. I was very satisfied with the service. My refrigerator was replaced since it could not be fixed. I would recommend anyone I know to get Choice Home. It is a great company.

The Tech sent to checkout my Air Condition was very knowledgeable and gave me some good pointers. He was patient and answered all of my questions in detail. I have his name and would like to always use him for this type of repairs or any other repairs that fit into this category.

Technician arrived on time. Completed task promptly and had part necessary. Wore a mask for the safety of myself and my family. The company came out sooner than originally planned. Very happy with the service. That is all that I have to say.

My refrigerator was not cooling and the ice maker was not working. The tech came out ordered the parts needed. Once the parts were delivered The tech came out and repaired it in a timely manner. Very happy with the service.

The technicians did a good job finding and fixing the problem. They were friendly and professional. They even took a look at another issue and recommended repairing. Alpha Plus LLC is great to work with and would highly recommend them.

The technician (Antonio D.) was very professional and knowledgeable. He knew exactly what to do, did the repairs and our unit is up and running again. We were concerned that we may have to replace the unit but we did not have to. We're so thankful especially in these tough times.

Cooks Appl. didn’t call me and tell me they were not coming. Sat at home all day waiting. Found out at 4:30 pm that they were not coming. This rating is for Cooks not for Choice Home Warranty. They were not professional at all. The person they sent to fix my faucet was 5 stars. Need to get someone closer maybe Lexington or Columbia. Cooks was from Spartanburg and were too far away. But they should never have agreed to take the job. I have been paying for A while now so I could have peace of mind that you would send someone to fix my problems. I don’t want to have to get someone myself.

Technician arrived the day I called to diagnose problem. Was back the very next day with new parts. He made it look easy. He was friendly. He was helpful. He was courteous. He was a true gentleman. He was very knowledgeable about his business.

I’m pleased with the technician. So far, I’m very DISPLEASED with CHW. I’m pondering if I should remain a customer. You have NOT SATISFIED ANY REQUESTS yet. They came, rodded the toilets, found the blockage, and cleared the toilets in a a few minutes.

Technician was terrific. Took care of problem efficiently. Choice Warranty as a company needs to step it up. The original appointment they set up was changed, but nobody let me know. Had to miss 2 days of work instead of 1. Choice Warranty would not do anything for my inconvenience. They said they can't be responsible for keeping track of a changed appointment and letting the customer know.

I was very impressed with the Promote; professional; knowledgeable service we received. Knew exactly what was wrong and how to fix it. Came earlier and communicated with me prior to coming in so I was prepared. Wore mask and gloves and was able to diagnose the problem quickly. Awaiting parts that need to be ordered but communicated problems to me very effectively.

I put in a claim to have my garage door fixed and it was scheduled for 9/9/20. After taking time off of work to be here for the repairman, they never showed up. I called the repair company after the time to see what the hold up was and they said they never got the proper paperwork from Choice Home Warranty. They then came on 9/10/20 to diagnose the problem again and will have to come again today 9/11/20 to replace the opener. I ended up missing time off work due to paperwork not being correct which should not happen.

During the heat of the day, and sometimes at night, the HVAC system runs constantly and is slow to cool the home. Possibly a thermostat issue or the system needs cooling propellent. Whole system needs to be inspected to ensure proper operation.

Our AC quit working on Saturday of a holiday weekend. We were told a technician would arrive between 7am-11am on Wed. My rep reached out and asked if there was any way they could assist us on Tuesday. They arrived at 7:40am Tuesday morning. Diagnosed and got approval to get us cooled down again.

Technician was on time, and as promise. Approval was prompt and timely. Had to wait for motor 3 days for techn. to return for repairs. Repair was timely. Once work started. All in all good experience. I expected a cleaning of evaporator coils as preventive maintenance, after repair.

Julian was on time, friendly, and fixed our garage door in no time at all. They were even able to fit us in the same day we called. I would highly recommend him and his company, Professional Garage Concepts LLC.

Choice Warranty was quick and the service was excellent. We had two separate issues and they provided extremely quick service to fix our garbage disposal and garage door. This is the first time we have used a home warranty and are impressed.

Call in first-time claim, I took off work to be there, and never came. Job was cancelled, I still have a broken washer, lost day of pay. Have been trying to reschedule, but it takes forever to get through. I pay faithfully, month after month never have file a claim.

I issued claim online for my dishwasher problem. The claim has processed very quick the company. Technician figure the problem at my dishwasher and in the same day Choice Home Warranty authorized him to fix the problem. My dishwasher working good now like a new one. Thank you.

Made appointment for them to get somebody here to fix my hot water heater. I’ve waited 10 days and still nobody!! When I called him because I didn’t show up they said, "We believe you will make another appointment with somebody else" but I’ve already waited 10 days already.

I've not used the service yet so I can't comment on that but my salesperson Karter ** was fantastic. I work in sales and I have for many many years and I appreciate the way he handled his sales pitch. He was able to answer all my questions and the best part was he was not pushy at all. I explained to him that I was reviewing two of his competitors and he told me to reach out if I had questions or would like to place an order. I reached out to him tonight to place a 3 year order in advance. I hope I don't have to use the service the feel confident if I need to.

The Ge refrigerator was not freezing. The meats were defrosting even if turned to coldest temp. The Sears repairman Tam at first said it could not be covered but after talking to Chw repair was covered. Thank you CHW. This issue was fixed.

The technician came out quickly figured out that I needed a new icebox, order it and a little over a week I got the new one. The only drawback for me is that when I get something fixed the wait time for the parts has always been long. They need to find a way to get the parts needed for the repairs faster. That’s the only thing that I would change about the process, everything else runs pretty smoothly.

I was pleased to be given different options and prices. I am happy to have some protection for my home. My plan is not yet effective, but the price I was given was something I could manage and I am relieved to have a protection plan. Thank you!

Tech arrived early, went straight to work. He found burned-out unit quickly and replaced it immediately. He wore face covering, coverings on his feet. To get replacement part from his truck, he walked AROUND the house rather than through it. He was always very courteous and polite. He explained what the problem had been. All in all, he was an excellent technician and I would recommend him and his company to anyone. And at only $60 for the visit, it is an exceptional value, as well!

I have used Choice before and I’m a repeat customer- I always am satisfied with quality customer service - I actually have two homes covered with choice . They offered me a discount and was very happy with the outcome.

Alejandro was my HVAC tech and did a great job with diagnosing and repairing the problems. He was very attentive and was able to solve the problem quickly. He was respectful and didn't mind going back to his truck a few times to complete the job. Highly recommended!

Very friendly and knowledgeable Agent (Kaley). Was not a high pressure sales person. Agent was patient and answered all my questions in detail. If I need this service I hope that that experience is as pleasant as this conversation with the Agent at Choice Home.

It took 6 days from the time I called about the hot water heater for the new one to be installed. It cost me $85.00 for your tech to look at it and take pictures and then $341.00 for them to install a new one. They did excellent work and I wouldn't have been upset if it took 2 or 3 days but 6 days is way too long.

I unfortunately have had the worst experience on both of these claims! You take way too long, especially in dangerous situations, meaning air conditioning in high heat states. Someday you will have an occurrence, if you haven't already, where this will happen, someone may die!. I for one will never again purchase CHW for home warranty and will share it with everyone I know. You folks are bad, no concern for customers, even though you claim to. Things Wear out, as your ad says, nothing lasts forever, but apparently this saying is not something you believe in, only false claims. You keep denying my claims cause if it breaks down, that is not normal wear and tear, per your people! If you're concerned with my problems, please call me! If I don't hear from you, I was right!

When I finally got service, the tech person was great. But, I called on Aug. 24 for service and didn’t get serviced until Sept. 1. I had to live out of two ice chests all that time. When I called again on the 30th, I finally got help. Not pleased!!!

The technicians were professional and thorough in their work. My only complaint is that we had to go without air from Friday till Wednesday. I tried to contact them and got no answer or call back. Communications could have been better.

I own a half-dozen multi-unit rental properties, two of which CHOICE HW has the coverage (fortunately not for much longer). Over the past 2-3 yrs I've had claims for these two apartment units. I've had nothing but headaches and aggravation from your so-called claims managers. Extreme & unexplained delays, stalling to get the repairs completed, refusing to be accessible and having to always leave a message. I'm telling everyone I come into contact with that CHOICE HW is a sham business. Y'all deserve more class-action lawsuits like the Arizona AG's action. Good luck.

My AC went out on 9/5. The AC company came out on 9/9. The repair was approved on 9/10. Still waiting on the part to be ordered by Choice Warranty. I have been told that Choice will take 2 - 3 days to order the part.

The Technician Hiram from HT Handy Works was on time, called first and was excellent and very professional. He saw and fixed the problem immediately and had everything back in order in less than one hour. I would definitely recommend both Choice Home Warranty as well as HT Handy Works LLC to my friends. Choice Home Warranty has been the best, they utilize the best technicians to do the best service work. I am extremely pleased with Choice Home Warranty.

I live in Savannah Ga. I am so disappointed in this Warranty. I have been waiting for a technician for over three days. No one will call back not even a manager. I live in a city. Imagine if you live in the suburbs what a couple of weeks. HELP please????

Chris Wenzler Plumbing did a great job of quickly responding to my home issue! The service tech, Jeremy, was able to quickly diagnose and fix the problem with a clogged line. He also recommended some helpful things to consider to avoid future problems. Based on this experience I would certainly use them again for any future plumbing needs.

The tech from All Around Repair was great fixed in record time! He was on time and professional! Would recommend them again! Also wanted to note he communicated by text which was awesome! Happy with service and response And would use this service again along with using Home Choice.

My AC wasn’t cooling, Choice Home Warranty send me EMS service. I check this company and I saw they having very bad reviews, I call back to Choice Home Warranty and let them the situation of the review and they change to Comfort Ice Box, they are very professional and fix my AC. Choice Home Warranty customer service in the claims department are very professional. I give them 1000%.

The gentlemen that came out was very professional. He called me and kept me updated on his location and the time he would be at my home. I would refer him to friends and family. He was very knowledgeable and quick. Thanks again.

My questions were answered. It is detail and I've heard good reviews about Choice warranty and I thought we can try. The price is affordable. Hopefully, it will be ok for our sign up. My expectation is that it will not take so long when we call for a service call. I seen ads on TV and we thought we try.

Gilbert from 24 Hour Air was AWESOME! Very polite and most important a true professional. Did an excellent job with my A/C system as it is working great. Provided excellent customer service. Just what a veteran of the US Army should be treated!

I am very please with the help I received today, I was a little nervous about paying over the phone but my representative was very comfortable with him explaining how it works and my coverage. I had been thinking about getting home warranty coverage but didn't know to start and today I got an email from this company.

I felt the technician that came to my house was very helpful and provided us the information we needed. It was determined that my washer needed replaced and that’s where the breakdown began. I was given a first cash settlement of $350. I declined it and was then given another bid of $500. I was told there was nothing else they could do. I stated that The cheapest front loading machine was 625. I was told, "We don’t do retail" and usually they have machines available but couldn’t do that at this time. So I have to add money to the settlement to get a less comparable machine and you are still charging me $45 a month for insurance. I believe that is false advertisement. I feel I didn’t get treated fairly at all. Again the technician that came to the house was good!!

Excellent service. The technician came by the house, ring the doorbell, introduces his self, told me why he was there and what company he work for. He was very professional. He went right on the job, solve the problem and fixed it and everything was a good job. Well done.

Dash provides fast reliable service. The technician will work his best to look at the schedule and look for ways to expedite your call. He will examine conditions and will identify direct and indirect causes for your problem. He is actually a well-instructed technician with excellent capabilities to implement solutions for your needs. I would recommend Dash Plumbing to anyone.

AC would shut down unexpectantly. The tech explained why and fixed the problem. Waterline needed to be cleared. This is not covered by Choice Warranty. Grateful for the quick response and the professionalism of the tech. Looking forward to paying a bill because of the relief of worry.

The contractor showed up 2 days earlier than set appointment when he had a cancellation... He was here on time and diagnosed the issue... Left making sure unit was performing and blowing cold air from the vents. He was knowledgeable and would recommend his services.

In my fast paced always busy world, Choice Home Warranty made this fast and easy. My technician was knowledgeable and was able to fix the problem within the hour. Thank you for great service. Thank you. I did recommend you to all of my friends on Facebook.

I am most pleased with the quick response given by Choice Warranty and the repairman they sent was truly one of the best I’ve ever used! US Appliances in Rincon did an exceptional job! Not only did they come sooner than promised, they lobbied hard to get my much needed part from a local supplier, even lowering their labor costs so I could get the local, more expensive part sooner! As my luck would have it, his determination to help me allowed him to pick the part up the same day and he came back later in the evening to repair it! I am totally blown away with his professionalism and desire to serve me! Within two days of filing my claim, my washer is working like brand new!!

This morning I was woken up by wife saying that she wanted to start doing laundry but only power button lighted on. Nothing else. So I was worry because it was too early to call Choice Warranty. But I called and yeah they answered my call and helped me right away. Thanks (Lou) from Choice Warranty.

Both my upstairs and downstairs AC units were broken. Comfort Central Inc came out and fixed both units quickly. I only had to pay for the single repair call also. It was great and fast work and the price was fantastic!!

The outside unit wasn't turning on. Although that issue was fixed, it is not getting cooler in the house. Temperature in the house reads 80 and AC was on all night. They need to return to see what the problem is.

The technician that came out and did the service that needed to be attended to he did an excellent job by doing everything we needed taken care of with no problems. He was very professional and very well mannered. I would suggest his company to anyone that has plumbing problems because of his professionalism.

There was much confusion from Choice. I was advised that a contractor could not be located in my area and I should hire a contractor and would be reimbursed. I searched for a contractor and to my surprise Choice found on a contractor a day later. This caused a lot of my time to find a contractor and then cancel the service call. The assigned contractor who showed up although very polite and professional didn't seem to want to put in effort to fix the freezer icing problem. Told me to defrost the freezer overnight. His partner chose to put the work in and fix the problem.

Technician arrived on time after a call telling me he was on his way. Extremely cordial and professional. He explained each step while fixing my electric dryer. Also his clean up afterward was beyond expectations. I would highly recommend. Certified Appliance Repair, LLC.

My claim was denied and I’m very disappointed the first time I have to use it this year and it wasn’t covered. I would think a holding tank would be a essential item. Your well or water can’t work without it. Also where you have to use the website to place a claim was very not user friendly! I had to call 3 times and get help because the website wouldn’t go thru.

The technician came in a quick time frame. He repaired and fixed the problem in a reasonable length of time. He was pleasant and knowledgeable. Overall good experience. We were very pleased with the overall experience. Our son was observing the whole experience as he is looking for a Homeowners warranty for his home.

Tech from ATrain, was prompt, knowledgable and accommodating. I would definitely use him again. He had part needed for repair on his truck and installed even before getting permission from Choice while confirming with me that I would pay for part if not ok'd. Point is... he got the air on for family in very hot weather... Their comfort came first.

Our Maytag clothes washer quit operating correctly. We called CHW who sent a Sears repairman 5 days later. He found the trouble but could not contact CHW to pass the information. Over a week later, we called CHW inquiring about a fix. Nothing known, but another repairman was dispatched another week later. After the information was given to CHW, nothing was heard for another 2 weeks. We received an email advising repair was not possible and we were offered $349.99 to replace it. I refused offer advising we could not find a Maytag for anything near that amount. A week later we received an email from a "Case Manager" requesting we contact her. I tried several times each day calling and email for a week and a half before we got a call back. She raised the offer to $400 which we accepted and had to spend $699 to replace our washer. POOR. POOR. POOR. We may look for another company when the contract expires.

Our A/C unit was blowing hot air. They immediately contacted the AC company. Made an appointment for us. Hassle free. Great customer service. I was contacted by AC company. The technician that came was very professional and repaired the problem quickly. We are extremely happy with Choice and the AC company.

Tech spent 3 hours getting everything to work. He had to change the motor and then thermostat. He stayed to make sure it was cooling. The appointment was set in a timely manner and did not have to wait too long. The best part was that I only had to pay the 65.00 fee.

The microwave Technician was 100%. Couldn't have been better. Knew exactly what was wrong and made the repair in short notice. Very pleasant and meticulous. He left the area cleaner than when he started. Also gave us some great advice to keep our appliance working longer. WELL DONE!

I was very pleased with Mr. Mike **. He on time. He call before he came out. He went right to work after talking with me and looking the job over he came up with a solution and so far it working and I am very happy about it.

The technician arrived in the time frame given. I was happy about that because I didn't have to wait hours for his arrival. He was pleasant, professional and knowledgeable about my plumbing situation. He was very thorough in explaining what the problem was and the solution.

Noise coming from tank in the evening for about 25 minutes, then it would stop. Happened two nights in a row until person came to check it out. After he finished, the following day, it happened once again but haven’t heard it since. Hopefully whatever it was has been resolved.

Sears came when he said and got right to the job at hand, knew right away what it was and ran very well until now! One month later it isn't spinning the water out of tub, so now I am waiting for another repair on Friday.

This is the first time I deal with your company. The sales executive took his time to explain what is cover under the policy. I will definitely recommend your company. I'm looking forward to a long and reliable service. Thank you.

Received notice that instead of fixing or replacing I was being offered cash amount for a single door refrigerator w/ similar features & capacity, however I have a two door refrigerator. I declined offer stating if the wording on the offer was to my actual appliance I probably would have taken the offer. My case worker stated that the offer was because my fridge was 12 yrs old and recited several points in the contract. I was on hold for 25 minutes waiting to see if they could offer a higher amount on my claim. The case worker came back and said they were offering me more. I accepted, knowing it would only cover half to a 1/3 to replace.

Ron with #1 Garage Door was professional and excellent- we got a courtesy call fr the company that the service call was later than the 1-4p scheduled. Ron was very knowledgeable of the issues we had and reprogrammed the transmitter. Will use them again.

I submitted my claim this morning to have my stove/oven worked on and they still haven't found a company to fix it. Once they get someone to fix my stove I will let you know. We were told they have the best techs and they can't provide one, makes you think.

I wrote in for a quote for new warranty and was immediately called by a representative named Kurt. Kurt explained the VIP product so well that I ended up buying the 3 year premium on the spot! This was an unanticipated purchase, but one that I am happy with because of the thorough explanation.

He was on time, friendly, and professional. He saw the problem and recommended a solution. I need to contact my home insurance company to get information on what my next step should be. After that, I will contact my Choice professional to complete the job.

Not sure as to honesty with this. Will have to see if same bait and switch lies as last time. Always a battle to get things fixed and never get a fair value on replacement and it is horrible to deal with.

Customer service representative was very courteous, professional and took care of my claim in a timely manner. I was very pleased with the good service of customer service. I will recommend Choice Home Warranty to my family and friends. Keep up the good work.

When I pull my contract up online, it clearly states that sprinkler systems are covered; however, the customer service rep has said it is not. I've not been given an explanation--just that it is not covered. I have asked to be contacted with a full explanation.

They will decline your claim by bringing in unrelated things to the issue and then claiming they don't cover those thing. It's correct that they don't cover those things. However those things aren't part of the issue you're having. Deceitful and dishonest.

Keeshaun ** was very helpful and able to answer all of my questions. He explained the coverage and found us as many discounts as possible. He returned phone calls promptly and was very polite. I like the feature that the policy will transfer to a new home or allow us to use a selling point of our current home. That's a nice feature!

I need my gas heaters lit every fall. I was told this is not an option so now I will have to find someone who will make a house call to light my space heaters. Sears offers this service free so if you could help me it would be greatly appreciated. Thank you.

Upon making claim about problems with Fridge, service call was prompt and professional (A+). Diagnosis/repairs found to be too much and replacing it was recommended. Initial offer was $499.99. We declined that offer and were contacted by Lori **. We had shopped on-line and visited 4 different appliance retailers, we were unable to find anything close to the model we had to replace for under $1,199.99 on SALE with tax and removal fees extra. Our final offer to replace this unit by Choice was $799.99. $400.00 less than the old one's replacement value. Would NOT repurchase this Warranty Agreement again. It does not live up to the promise of replacing an non-repairable appliances with a comparable unit of equal size and features.

Michael was very courteous and professional and offered me a few options to choose from so that I can select the best deal for my home. I was a disgruntled customer of AHS and was surprised at how much I was overpaying for poor service over there.

After a bit of a rocky start, CHW came thru. I am extremely pleased with the final outcome. The contractor you sent out also did an excellent job. The tech was knowledgeable, clean but most of all showed up on time. He explained exactly what was wrong and what was needed to complete the task. I am glad I made the decision to go with CHW.

This technician was informative as to how to help avoid this problem in future. Through a miscommunication the first company was not equipped to perform both area of the problem.. He was dispatched to complete the second portion and I would like any future technicians to know and do their job like this gentleman did in his professional and pleasant manner. My problem was that due to the claim error it took a number of days correcting the error and finishing the work but which definitely seems to have solved the problem.

I called Choice Home about printing and adding the contract to my home screen and was unable to get an answer. I was told to get help with my iPad, iPhone and Mac. Is this the kind of service that will get when I have a problem. I will wait a couple of days for satisfactory answer.

The settlement offer was less than repair cost and less than half of replacement cost. The final settlement check is also delayed for 30 days...This is not acceptable. Terms place the homeowner at a disadvantage when the washer is a critical appliance and needs to be repaired asap but the settlement offer puts a gun to their head to accept or go through an unknown and extended and unknown time of review and negotiation.

After Google searching, this company came up with the best ratings for customer service. For that reason only, I decided to give them a chance and bought our first policy with them, using their 13 month promo program and a 15% discount.

I just joined Choice Home Warranty on yesterday. I have been with my warranty company for 5 years and never had a claim. My daughter has been with CHOICE for a few years and has had claims. She was very satisfied with their service so I decided to try them.

The young man I spoke with was very knowledgeable, courteous and professional. He gave me several options to make my decision. He explained what was and wasn't covered under the plan and the addition of an extra refrigerator and freezer to be included in the policy.

Hello, we have two accounts. Both in areas of low population. It is not easy to find repair persons. Sometimes we wait 4 days then get email to go ahead and find our own repair person. Also in CO our usually repair person says he is not paid up to date by HCW for the work he has done. Offering renewal with free months is a good idea. Not having radiant heat system coverage in our other home is a down side. There should be emergency exclusions, like when the hot water tank is dripping water onto the floor.

Travis was my contact person. He was very professional and knowledgeable. I would highly recommend Choice Home Warranty to my family and friends! Previously I was with one of your competitors and they didn't offer half of what you are providing me with. I will definitely be a forever customer! Thank you!

Good service and speedy response to inquiry about quote. Received a call from service rep and saved additional 25%. There is additional saving to lock in for 3 years plus 6 months free. Warranty has a locked in $75 deductible with non denials for old equipment and from research no other company in my area provides that.

On my call about 1 month ago they fixed it for a short time and next day it did same thing and this person came out Friday and had to return Saturday. Couldn't get parts till Tuesday and still no parts or communication about when or it will be in. Need information. I don't think this is going to fix it then what?

It is hard to give a rating when the work has not been completed! Vendor came to the house did diagnostics. Went to HD and Lowes came back without parts because they did not carry what was needed. Had to order and will return to finish the repair.

The tech arrived and had to defrost the evaporator coil and replaced an electronic board upgrade and checked system for proper operation. Checked the ice maker and replaced some ice maker components. The tech was very professional and explained what he had found and what he did to correct the problem.

Great experience. Consultant very knowledgeable about product. Would recommend to all my friends. I was happy to learn about the incentive program available to my friend who referred me to this program and anyone I may recommend as well.

The tech was very friendly and courteous and did the work fast and left it clean. I would recommend him to anyone. I have referred your company to my neighbor and they signed up with Choice Home Warranty. The tech explained what he did and what to do to help keeping it from happening again.

The person doing the service on my oven was clean, knew his business and repaired my appliance within a half hour. I was totally satisfied. Thank you for helping me. I have given you company’s number to several of my friends. Vickie

Won't respond to calls or emails. They are happy to take your money to pay for the warranty, but will do anything to not PAY a claim. They Ignore you and hope you will just give up! I have left 7 voice mails for David ** who refuses to even respond. Very Unprofessional from and unprofessional company. They should be stopped from doing business in NJ.

The technician was very Thorough. When looking at the oven. He checked everything to see if it was in proper working order. He tested all parts of the oven. And explained what he was doing. And had all the right tools for the job.

It's been two weeks now and the parts are still not all in. No follows made to me of any kind. Not such a happy customer at this time. I'd like someone to communicate with me. I am frustrated at the service and this microwave should just be replaced if you can't obtain parts timely.

Replacement of a condenser part by technician. It was a simple and efficient repair. It was a small cog that needed to be repaired. The technician had the part and tied it immediately. He was a knowledgeable person. Thank you for your help!

The technician from Lucas Appliances was professional and arrived on time. This was great based on an earlier experience I'd had with with the first service company assigned to my job which was Sears. Their technician never called or showed up. I was then given the runaround by Sears when I tried to get someone to come out after that. I eventually called Choice back and they reassigned Lucas Appliances to the job.

The technician was very pleasant and my bad review is a reflection on Choice and your policy instead of the technician personally. I have appealed the information I received in an email yesterday and I'm waiting on a response. My husband and I are 64 years old and are the only two living in our household. The repair needed is due to regular wear and tear and I cannot understand any reason to consider it as anything other than that.

Allmon Plumbing arrived on time and the plumber was very friendly and professional. He listened to my complaint and began work immediately. He was done within approx. 20 minutes and the disposal works like a charm. Great service that I will highly recommend.

Plumber came out and assessed the problem, fixed it and done in 20 minutes. Could have sold me a new hot water heater but Instead changed out stuck check valve. Honest people. Will refer and use them again. Mitco Plumbing, honest people!

The repairman from A&E was courteous and knowledgeable and fixed the problem quickly. Whoever installed my dishwasher did not do it correctly and he spotted the problem right away and fixed it. I have not had any issues since his visit.

Great job, very good customer service and knowledgeable of the repair work of the dryer. Explained the problem and what it took to repair my problem. I would recommend him to anyone for service. The job was quick and smooth and he Ieft no mess.

Had a tech come to find out why my new ac units Choice had installed were not working. The original installer Expert AC would not return my calls!! Your local tech. people are not the best. Please get more reliable local contacts. It is very frustrating! I do not need to say anything else!!!!

Poor customer contact and follow-thru. The technician was great. Came to the house on time and sent the information to you so that you could order the part to replace my water. Then you send a email requesting I approve $400 payment before you even order the part, saying that not approving would stop or delay my installation. This is not my first rodeo. I know what a hot water heater costs! This warranty is a rip off and I am seriously considering cancelling it!

We have had a previous claim with excellent customer experience. This claim has been the worse experience so far. I would like to discuss this incident further with a VP or Director of your Customer Service department.

When we used our dishwasher in our new house for the first time, we discovered it wasn't getting any water! Choice worked w/ one of their service providers and we had an appointment within days. The technician who came to work on our dishwasher was on time, wore a mask, carefully checked and identified two issues, and replaced the bad parts. He was in and out of the house in about an hour.

The plumber to this job he was efficient. It was very nice. That’s her Choice Warranty service I do not recommend them to anybody. Poor service. Miscommunication. A full week to get a small valve replaced is not acceptable. After calling the company to voice my concern I was told I would hear something within 24 hours. I’ve never heard from the company. The process needs improvement.

My AC stopped working late afternoon on Labor Day. I filed a claim and the next morning I was assigned to a AC company. They come out a few hours later and say it's the compressor. So far so good! Now he says he has to send the claim for approval, what approval? Guy leaves, says, "I'll be back later today or call to let you know when I'll be back tomorrow to repair the unit." No biggie, claim is approved. Email says my part to pay is 500 even though it says part and labor is being be paid for. What else is there to be paid if those two things are being paid for? 6pm comes and no contact from AC company.

Maybe I should wait 9 weeks to fill this out--that is how long it took to get my refrigerator fixed--I hired the people--Gliedt--I give them a 10 and give you guys a zero. My refrigerator had the 2nd most common breakage--making loud noises and leaking--needed a new fan and a replacement of the parts in the middle. You sent Sears--they merely added insulation. Not only did the door not open the next day, it made the same noise. Took 4 weeks for you sent someone else (no one here wants to work for you). The Appliance Guy came, the minute he put his name in the claim, he was wiped out.

Talked to a nice young man that got our yearly fee down to $350. And if you paid for 5years you got a free year. He gave me a price of $2100. for the 5 yrs. When I got off the phone was thinking and calculating, and it was actually paying for 6 yrs. Called back and so to get the year free I had to pay $420. a year. You still end up paying more and supposedly getting that year free. It all came out the same. There really is no free year.

Home Warranty for 5 years now, and used it twice, which were about 2 months apart for the same issue. It was that the A/C quit cooling. Did not receive proper service the first time, which cost me the $45, and it wasn't repaired, the second time the individual did a great job, but the warranty doesn't cover clogged Freon lines. I have had only 2 occurrences of need for repair, and the first one was covered, but the company did not fix it! I had to pay 1,000 dollars for the repair, no help from CHW, except the case manager did give me 2 months free, but I am not sure I will be keeping your service. SORRY!

Have called twice and was told to find someone myself then send in the amt. What if you do not approve then I am left with the bill. Never got any phone calls to say they were having problems finding someone or what might the problem be.

I am happy to have this warranty, because I wasn't expecting a burner to go out on my 2 year old stove. Service was prompt and lucky for me it was fixed the same day. The part replaced was more than my deductible so I was pleased since I am the kind of person who would fix it myself than to pay more to have someone else do it.

Extremely courteous and helpful, was able to secure the better policy for us and answered all of my questions as well. The man who answered my first call YESTERDAY was completely the opposite of Kayleigh, rude and non-courteous. After I wrote an email to report the unfriendly attitude of that man, Kayleigh bothered to write me an email and offered apologies even though it was not her fault.

Initially researched online. Left my information. I got a Prompt call back from sales department. Knowledgeable salesperson called me and. Quickly and efficiently went through the process and all the coverage options, terms and payment options.. So far so good. I hope the claims process is as good as the sales process.

Technician was great. He did a great job. Choice needs to get more technicians 2 weeks for someone to accept job and another to complete. 3 weeks to fix a toilet. Choice needs to get more contractors. That just makes for bad customer service.

Luke ** was very helpful, explained their program and not pushy. Explained the different options they offered. Luke broke down the rates as well as the seniors discount, explained the copay and cost of all levels of different plan for year or year of service.

I have Just signed up and to this point I’m very satisfied. Kayleigh was friendly knowledgeable and efficient. She went out of her way To be patient and answer all my questions. The options she provided Were acceptable and affordable. She did a commendable job. Thank you.

It was a true pleasure to work with Lisa. She was straight and gave all the answers to my questions and concerns. She was very efficient and showed interest in my concerns for my home. Glad that Lisa was my representative!

I had a very good experience with CHW!! I was searching for a home warranty business so I could sign up my home. CHW gave me the best plan for the money. I was very happy with the plan that I signed up for.

Troy ** gave excellent information and answered all my questions accurately. I appreciate the senior citizens and veteran benefits. It seems that Choice is going to be a good choice for us. We have not officially been enrolled as of now. We are believing for a great relationship.

I spoke to Maurice. I had a few questions, before taking on a Policy with you. He answered everything I asked, with lightning speed. He was amazing. I understood everything he explained. I then had to talk to my Husband, before proceeding. I could not believe it when I could actually speak to him again, when I called back to take on the Policy. Fast, efficient, friendly, courteous and easy to talk to. Amazing experience. Made a refreshing change, to other Companies. Great job.????

I called about above and was immediately asked if I wanted to extend my warranty for 3 years. When I talked with claims dept they wanted to send technician to see if needed replacement. I was told by another person when I called to see if Choice would replace furnace and air; she told me to get estimates. I did. My technician from furnace company just serviced the above. They ask every year for last 3-5 years when I am replacing them as they work at 75% capacity. I am very frustrated with Choice. I've only used it once in last 2 1/2 yrs and that also was problematic. I am really not happy with Choice.

I have had problems with my Samsung refrigerator ice maker not working. CHW had sent out a tech 3-4 times who kept ordering parts which would make the ice maker work for a little while but then would eventually quit. This last time, the same tech came out and said a whole new system would have to be installed. I argued with CHW about this and they finally agreed to it. The repair tech's company never got back in touch with me. I kept calling for updates and was told the parts were on order. That lasted about 4 months. I called CHW and they contacted the tech who said they would reorder the parts.

Our refrigerator stopped working. Emailed Choice Home Warranty to make a claim. Within minutes I got an email with the name of the company who would be performing the work. It scheduled an appt for Wed. between 7-11 am. I placed the claim on Monday evening around 6:30 p.m. I called Net Group, the company doing the repair Monday evening and said I was going to lose a lot of food if I had to wait until Thursday. She said a cancellation just came up for Tuesday morning and I be there first appt! I was over the moon! The repairman arrived around 8:30 a.m, checked the refrigerator and showed us how to use the reset button should it happen again. He checked the compressor and other parts and said we would be great shape and to call if we have any other problems. Talk about excellent service!! We definitely got it from beginning to end. Repairman said they loved working with CHW!! One of the best according to him.

Our A/C unit broke on Sunday afternoon & we called CHW. Within about 5 hours we had the name & phone # of the company that would handle the claim. I took a chance & called them Sunday evening. They called me back within minutes! He promised to have a technician out the next morning because we were leaving town at noon. He came, diagnosed the problem, processed the claim and met our timeframe (Friday morning) for the repair. We were customers of American Home Shield for MANY YEARS and this was by far a better all-around experience. Thank you, Fred, from Sparkle Air!

Never again will I do business with this co. I’m cancelling my policy. And they don’t cover to fill. Hope they’ll refund me my money. They said my AC issue is preexisting? I live here for 4 years. Never have problem with my AC.

I have repeatedly asked to be removed from this company's email list, phone list, and all other lists. I am not the holder of this policy. I honestly feel harassed because they are incapable of noting that I am not a policy holder and refuse to acknowledge this information. I cannot unsubscribe from emails because it isn't an option. The good news is that once you're a customer they'll send you lots of unwanted email. The bad news, even if you're not a customer, they'll send you emails, phone calls, and other forms of communication. Trained customer service is not a strength. Overly aggressive sales team is an obvious strength.

The supervisor on Monday was a great help. The female representative on Saturday could not provide me with the correct information or explain to me how the process worked or what I needed to move forward with my claim if I use an outside company and the type of reimbursement.

The tech was courteous, knowledgeable and explained the problem once he had finish his trouble shooting and was able to repair the problem the same day. He had to purchase the part - called different shops but was able to find what he needed to repair my AC.

Very pleased with the plumbing technician. He was extremely competent and professional. Customer service was competent and professional as well. The claim was entered over a holiday. The claim was handled in a timely manner. Great overall experience with CHW.

We have been trying to deal with this electrical issue for multiple days. We have been transferred multiple times, told we would have an email describing the situation and have not been given the emails we were told we would be given. We have also been told we would receive follow up calls we have not received, and the issue is still not resolved.

Technician repaired toilet tank issue covered under plan. Replacement of pipe pop up system under bathroom sink wasn’t covered under plan. However, HV Plumbing’s price to replace the pipe was reasonable, therefore, the necessary work was satisfactorily performed. I will use this company to install safety bars in the near future.

Mine had to be replaced because it had quit working and wasn’t even trying to work. The tech talked with me as he did the work and explained when he called to see if he could get approval. Then he had the new one available in his vehicle. It was a good experience.

My garbage disposal kept stopping for a couple days, but I could usually start it by pushing the reset button. The 3rd day it stopped it just wouldn't start again. I called Choice Warranty, and they had a gentleman come fix it for me. He arrived during the time frame we agreed to, checked it out, and noted something had caught in it which was causing the problem. He took care of that problem and started it up again and it's been fine ever since.

I have always been happy with the service you provide. However when my air conditioner went out the company as We signed our couldn't get to me for a week. The temperatures here in Florida are in the mid 90's with a heat index of up to 112 degrees. We have had several days when the elders have been advised to stay in. I am 75 years old and had to call a company to fix it and it cost me 235.00 dollars.

Mike was spectacular in that he was a gentleman, very careful to be COVID 19 aware even though he didn't know my wife had health issues. He was VERY competent in his job. If you wanted one man or woman to be the face of your company, Mike would be it.

The ac company came over and they worked looking for the issue with the leak in my wall and the next date no water was coming out of my wall anymore, I don't know what happened but it was fixed.. Thanks!