Choice Home Warranty Reviews

The customer service representative was very courteous and professional. She seemed to really want to help us out. She made it very easy for us to report a claim. She also reassured us that we could bundle our appliance claim. Thank you!

Our microwave suddenly went haywire. I called Choice Warranty and explained. I was told they would check for a technician and someone would call in the next day or two. Not only did someone call the next day, but he came and fixed the problem the same day.

Updated on 1/31/2022: So since my last review on this item no one has contacted me from Choice Home Warranty, how will I get back the out of pocket expense that I paid to replace this item since no one is responding, I know this company has done it in the past where they don’t respond and looks like I lost my money. This company is terrible.

I was sent an Electrician who did not repair all the Electrical problems and stated that "my house was too old", and who also was rude and when I filed and appeal I was denied a proper appeal. I hired another electrician who solved the problem. The breaker that had to be replaced solved the issue and I feel I should be reimbursed for having to pay an outside electrician.

Perhaps 3 stars is too low, but 4 stars seems high. My simple issue is that I submitted my claim three times before it went through. Everything else was fine. It was just bothersome to type up an explanation for the claim three times.

Performed the trash professionally, was courteous and skilled… Was on time. Dishwasher worked fine. It was an electrical water flow valve that was not working. This will be the second valve failure. If it it fails again, perhaps complete dishwasher can be replaced from a GE to a Samsung.

The technician was awesome, very professional and knowledgeable. The problem is he was not allowed to fix the unit correctly. It needs to be replaced, tried to use the heat after the tech left, went back to auxiliary power. Needs to be fixed correctly.

I called Choice Home Warranty to let them know my faucet in my kitchen sink was leaking. The claim process was so easy, literally just a couple of questions. Later that same night I got a call from A.K. Home Maintenance Service and they came out the next day to replace my faucet. Many thanks to Choice and A. K. for the prompt professional service. 5 STARS!!!!

Adam was great. He explained everything. He was explaining he could give me a great deal if I took the program for 6 or 3 years. We are senior citizens. We just couldn't do it this time. I appreciate him answering my questions. Thanks Adam.

Eli, did an excellent job getting us enrolled in the program! He answered all my questions thoroughly and honestly and took all the time I needed to feel satisfied and confident in our choice to use CHW. Assuming the actual service is as good as this enrollment process, we will definitely be recommending them to others.

Worked with Joey to select a warranty policy for home appliances coverage. Discussed details such as coverage, cost, procedures, billing. I would prefer to pay thru my Bank with my checking account but was advised this was not an option.

Even trough a part needed to be ordered to fix the microwave my service professional was extremely great and knowledgeable at his craft. Looking forward to seeing him again when my part arrives which I hope is soon. He is definitely highly skilled and for sure knows what he is doing.

I had no choice but to use the reimbursement plan because no plumber had picked up the job in a week and I had had the water turned off that long... I paid this plumber in FULL the $710. Was told that it would take 4 weeks to get reimbursed by Choice home warranty.... I called at week 5 and was told that more information was needed so I received that by Email in 30 minutes and took that over to the plumber.... I was told to fax the paper work back so I did.... I called a few days later to find out what this hold up was about and was told that y'all do not do fax at all... Again I felt like I was getting the run around and yall really didn't want to reimburst me for my troubles... So I did an attachment Email and resubmit my paperwork.....

I had an outlet where the lights kept tripping the breaker. Electrician arrived promptly and on time. He had to go to the hardware to get the part. Was there and back quickly and had our problem resolved in no time.

Needed a copy of contract to ready. Asked for a paper copy, only email was told, played phone tag with several departments and about 20 to 30 minute wait at each department, wow I thought this a new contract poor customer service, if I have a problem with heating, plumbing, or whatever am I going to go through this procedure.

Electric 2-way malfunction in electric circuitry. We are waiting for a callback. I talked to the robot and am waiting for the callback. The robot seemed rather efficient but we still do not know how this service works because we are new subscribers.

Technician was great. First class all the way. Tech knew what he was doing and had the issue fixed in a short amount of time. I would recommend AHS to anyone who would like any garage door services done. Putting the claim in online was also very simple and efficient.

January 26, 2022 was the assigned appointment. The technician arrived on time to look at our dryer. The technician analyzed the problem, He has to order parts, however he has to have Choice Warranty approved before he can order. I don’t know what Choice warranty has approved or not. The second claim was a faucet leak in sink upstairs BR and a loose faucet in the Master BR. He arrived on time. A very nice person analyzed the issues with both faucets however again he has to order part and Choice has to approve the time to fix problems as well as order parts. I checked with The BB folks who said you were the best, as of this date I have no idea where we stand with the claims. The Technicians said you would email me or call me with your decision(s). I am not unhappy just would like to know what Choice has decided and when can I get these claims closed. Best Regards, Ron

Referral was quick. Unfortunately problem was not covered under warranty. Furnace was 19 years old. To replace part was $600. No telling how long before something else failed or went wrong. Furnace replacement was $3500. I chose to replace because house will be a rental. Phil from Aire360 was so nice and seemed to be honest and efficient. I would definitely recommend him.

One of my garage openers was broken. I called the warranty company and they went to work immediately, got a call from the repair company immediately, and schedule a technician to review the damages, and repairs were approved and the job was completed following day. This is the first time that I have had to use this warranty and the best experience in the last 30 years that I have been buying warranty. All I can say is thank you.

The young man who came to my house was courteous, polite & very respectful. Hard to find young people like that today. He knew what he was doing & did a nice job. Sad to say I forgot his name. He worked for BENNETT & SONS. I even called the office & told them about how they found a gem in a tech so keep that young man.

Tyrique ** was my point of contact and he was very courteous and friendly. He gave very detailed and informed information regarding this appliance home warranty plan, including how I could work it into my budget. Thanks for being so kind and patient!

Choice Home Warranty promptly responded to my information request and proceeded to provide me with a very competitive offer on an extended period home warranty for our home in Virginia. The representative I spoke to was very helpful, kind, and knowledgeable. He did a great job and I feel good about my commitment to this company for the next 3+ years! I've had a great experience with Choice in the past, so I'm looking forward to another excellent relationship with one of the nation's top home warranty companies. Thanks again!

To begin with, I have been a paying customer for many years at $45 per month! So sorry that I can't rate you! I just can't find the below 0 negative stars! Got ripped off big time. You state repair or replace with one of equal value. My microwave/convection oven-$600. Your corporation gave me $400 to purchase a new one. Well, after paying the $45 monthly fee and the $85 service call, that would leave me $270 to purchase a new one! I must say, you do not stand by your word and I will be closing my account with you and surely will not be referred to anyone by me! Maybe the people who screwed me over so you may have a chance to get them also! Have a great day!

We have had this technician out 4 times and still our dishwasher is not fixed. He did fix the first issue, which was a broken pipe, and it worked for a few weeks but then it started smelling of burning. He came and cleared out something which he thought was the problem but we ran it later that day and the smell was still there. He has had to cancel visits to us twice because he had too many people on his list. I really don't think the problem is with him, it is that there are too few technicians to go round. We have put in a third claim and would really like to get our dishwasher running properly.

Assigned technician was professional, timely and discussed issue found. Also happy main issue was covered by insurance. That is not always the case, but thankfully plumbing issue was covered. The plumber did “extra” caulking that wasn’t covered, but still decided to have caulking done..Can’t hurt and wasn’t insurmountable charge.

Very pleased. The person came when promised, diagnosed the problem quickly and made the necessary repair. Also took the time to show me where the water shutoff was for the house. If I have any additional issues I hope this company is who would be dispatched from your ent.

The technician Abdul was very knowledgeable and very helpful, he spent over an hour looking and evaluating my unit, he also showed me how to work my thermostat which I always had a problem with, I highly recommend Bennett and Sons.

Had to have my refrigerator ice maker replace. Choice made contact with Sears and made all arrangements to repair/replace item. My service involved two visits due to a part being ordered. The turnaround time frame for completion was good, because the return appointment was made before the part that had to be ordered arrived at my home. Great customer service!!!

Frustrating that there were no plumbers wanting to work because all were too busy. So had to expand search and find handyman service that could do repair. So company may need to expand their list of contractors when trying to locate technicians for jobs. Ended up taking the reimbursement deal and worked out but was not customer friendly getting that done either.

AFter filing a claim to have our microwave fixed we never heard anything from the selected vendor. The scheduled date was more than a week from the reported claim time. They did not show up during the time promised, in fact, it was several hours later. After diagnosing the problem the tech informed us that their company did not stock parts so it would be another two days at least before they could get the parts and it might be up to 5 days. The tech said he had to get approval from Choice before they could proceed which added to the time. The cost of the parts would be almost as much as replacing the microwave with a new one but the tech said Choice's replacement policy would cost us the difference between the value of the old one and the cost of a new one. IF that is the case I may be considering another warranty company.

Technician arrived within the estimate time and performed a speedy diagnosis. The system was thoroughly checked and the problem was corrected. The system was then checked to ensure everything was working properly and the technician suggested preventive measures to prolong the efficiency of the unit.

Choice Home Warranty sent me a great technician to help me with an unusual issue with my garage door opener. When I first filed the claim, Choice responded within two hours. They scheduled me for the first business day after the claim. The garage door people had a little SNAFU with their scheduling, but when I spoke to the dispatcher, she took care of everything. Overall, even after the tiny confusion, I felt that Choice and the garage door repair company responded quickly and with great care.

The service request was very easy to schedule and very pleasantly surprised it was scheduled within a couple of days. The arriving technician was on time, courteous and made the repair in a timely manner. I was very pleased with my first-time experience. Great Service!

Very professional, courteous and above all else—knowledgeable! Would highly recommend him to anyone. He was able to get here in reasonable amount of time, assess the problem and diagnose as to what was needed and then tell us up front of any problems and or time delays.

I am new to Choice, but very pleased thus far from the first phone call to the most recent issue with our home. The agent I spoke with originally was helpful, professional, and fast! The website is easy to navigate, make a claim, follow the claim, and be a part of the process. The technician that came to our home did the assessment, notified me of what work had to be completed, and then immediately called Choice to see if it would be covered - all before leaving my house. I had a follow-on issue with some work and the resolution was as easy as logging into my Choice account, going to that claim, and typing a reply of the new issue - I had a response within an hour. I am very pleased with Choice thus far and would highly recommend them. :)

Adrian took the time to listen to the problem I was having with my dishwasher and refrigerator. He took his time and took part of the dishwasher apart and found several things that needed to be replaced. He also did the same with my refrigerator. I’d like him to be my go to person for any of my future repair needs. This is the second time someone has come out regarding my dishwasher for the same problem. It was around this past Thanksgiving and the first person barely looked at the dishwasher and said it looks fine now. It wasn’t. That was a wasted $85.00. I don’t ever want them to come here again. I’ll keep Adrian. Thank you.

The MK PLUMBING LLC, company provided exceptional customer service. They were courteous, professional and on time. They did an analysis, conducted an overview, explained in detail what the problem was. and most of all most of all fixed leaking pipes! Thank you very much for fixing my plumbing issue.

Resolved problem quickly. When is the technician diagnosing it as having To replace dishwasher and claim specialist resolving the matter with replacement cost. All was done in a very timely manner and professionally. I would highly recommend Choice Home Warranty

The lady on the phone was very polite and knowledgeable and set up my claims. This is the first time and all the time I have used them that I’ve had to make a claim and she was very polite. I know they were extremely busy but I did have one more question before we got off the phone. But I’m telling you she did it everything she needed to do to process my claim and I so appreciate it.

A technician Choice contracted out to come to our residence a couple of times to service our furnace closed our claim by stating that nothing was wrong with our heating system, which is true. However, our heat was still not coming through our vents. Choice was willing to send the same technician out again but by my recommendation I asked for another technician instead because this situation required a second opinion. A technician with another company came and fixed the situation - a dirty flame sensor. Thank you Choice for being with us through this ordeal. Could you please let your other technicians know to consider things like a dirty flame sensor when servicing future customer calls?

I had a very positive experience with Choice this afternoon becoming a new customer. All my questions were answered immediately as well as multiple discounts to help get our exceptional price. Our representative met us where we were and attended to our needs.

Submitted a claim this morning to Choice Home Warranty for our dryer that would not rotate. Choice processed the claim shortly after it was submitted and within a couple of hours, the claim had been accepted by an appliance technician that is scheduled to come out this evening and assess the issue. Same day service can't be beat! Thank you, Choice!

It was easy to file my claim online. I received a confirmation email almost immediately and within 24hrs I had an appointment scheduled. My claim was assigned and completed very quick. I have had very good experiences being able to file my claims online and getting my problems resolved.

I had a very smooth experience in reporting the problem, getting claim number, efficiently assigning the job to technician and getting it completed. The technician hired by Choice Home Warranty is extremely responsible and very professional to have the job done with satisfactory result.

Sent out a Professional to handle the situation in a timely manner. Knowledgeable and courteous individual. Although work is ongoing, I am confident that it will be completed with our absolute satisfaction. Service delivered in this manner is easy to recommend to others in need of this type of service.

The person that came to my house from Choice Home was very professional and respectful. He introduced himself and he did the work that needed to be done very quickly. I was really impressed with his professionalism. I would recommend this company to everyone.

The agent was Professional and courteous. He helped me to understand the product that I was getting and how it works. He answered all of my questions and made me feel comfortable about getting the product. I would recommend this product to any of my friends. I think it is very useful for anyone who owns a home.

Choice Home Warranty has the worst customer service that I've ever dealt with. They don't support their clients, and choose technicians that stop replying or simply never show up for repairs. Even worse, Choice never actually follows up with them by their own admission. They require you, the customer, to stay on top of them if/when they don't live up to their commitments. Obviously they don't vet their contractors, which is concerning. Will never use Choice again. Truly awful experience.

CHW dispatched our claim to Raleigh Refrigeration Repair. Johnny from RRR was very courteous and polite. He always called prior to the appointment time to make sure I would be there. His knowledge of refrigerator repair was welcoming to say the least. He diagnosed the problem, got the parts ordered, and returned about a week later to complete the repair. He also said we could call him anytime if we had any further questions. Thank you for the top notch service Johnny!!! Highly recommend.

Customer service was great. A contractor was identified with end two hours. It took several attempts for the contractor to get the leak fixed but customer service was very supportive and stayed with it until it was finished to my satisfaction. Happy to be with CHOICE right now.

I needed a ceiling fan replaced, called it in and had an appointment within 24 hrs, this was wonderful. The appointment was from 7:00-11:00 AM, I called at 8:30 to see if they could give me a closer time, they did not call me back. They did call me at 11:30 to let me know that they were running late and it would be after 1:00 PM that was the best they could do. I told them that I wasted 4 and a half hours already. I called Choice Home Warrant. Told them what happened. They set the appointment for the next day within an hour time frame, very pleased with the work and I am very satisfied.

I spoke with Kayleigh today. She was professional and personable. She explained everything and gave me a great deal. I hope the service calls will be as smooth! It was a pleasure dealing with her! I also recommended her to a few family members.

The past two times that we have had service for one of our appliances has not been good. Once Choice Home finds a company for you, you are on your own basically. If you don't keep in touch with the assigned tech, it takes forever to get serviced. Choice Home does not make an attempt to find the earliest appointment for you. My other bad experience was when they decided to just pay for my washer instead of fixing it. Choice Home lowballed me by $210.00 after me arguing for them to give me a little more. As soon as I get this done, I am canceling my service.

I call this morning with a problem in my garage and the technician call me about 45 minutes later and show up to my house to access my problem. They have a temporary solution and I was able to open my garage. Now we are waiting for parts to make the final repairs.

Give me the right information for signing up. Just signed up with these guys. Give me the right information I needed. Hoping they are a lot better than my previous home warranty company but I had a really bad experience with it so I’m excited to start with these guys.

I called this morning regarding the ice maker. I was not given an opportunity to explain the problem, but was given a claim number. So, I'm sitting here wondering what happens next since I didn't get to speak to a real person and the automated person didn't give me any information. With my previous claim, I spoke to a real person in the beginning. Then one day a service technician showed up to repair the fridge. No one called me to set up an appointment. It was fortunate that I was home that day. I hope things don't go the same way this time. The repair was good, but the silence between my first call and the day the technician showed up was very frustrating.

Everything was awesome, much better than expected. The warranty that we purchased with the new machine was horrible. It took forever to get an appointment and it always felt like they (our old service company) were trying to find a way to cancel the appointment. Not so with Choice Home Warranty. Everything was fast, accurate and hassle free. When the service person arrived, he communicated with us, found the problem and fixed the problem. Totally awesome customer service experience.

We noticed our refrigerator was not running and the temp rose to 56 degrees. We filed a claim and a dispatch was scheduled for about 2 hours out. Before the we dispatch arrived we were able to cancel as it started running again. Great service.

John was great and knowledgeable. I would recommend him for future appointments. He was nice and answered the questions I had. He was honest and able to explain what he thought was wrong. Even gave an estimate on when the part may be in which was nice.

Very professional and quick. They had come previously for another electrical repair and they were very professional and quick. I have had experience with individual businesses and I have to say that Choice warranty has great staff for electrical repair. If I have other work that needs to be done, I will be using this electrician on other items outside our warranty.

He was very friendly, knowledgeable, professional...answered all my questions.. Would highly recommend him.. Didn't leave a mess...took apart the microwave and tested everything then deciding it needed a new magnetron... I was very satisfied with the fact he showed up the next day after I made my claim... At this point I would recommend Choice Home Warranty.

We have used the Choice Home Warranty twice since purchasing our home and are very satisfied. Each time we got a quick appointment. The serviceman arrived on time and was both professional and courteous. We are very happy with the service.

I paid in full for a three-year policy! I've only requested one claim and that's to fix my bathroom Whirlpool tub. I've been waiting more than nine months nearly a year to have my tub fixed. I've had more than five different companies come to my home yet still my tub is not fixed. I've asked for a complete refund of my money and this company refuses to give it to me yet my bathtub is not fixed in nearly a year! Their customer service is horrible people yell at me, hang up the phone, are very rude and very unprofessional! They treat me as if I am the one that did something wrong and I only want my tub fixed. They refuse to replace my tub even though they can't fix it! This is a complete breach of contract yet they will not give me my money back. The worst company ever! I would not refer this company to my worst enemy!

Caleb was very courteous and polite. I am recovering from covid-pneumonia and he said, "I see you struggling. Please go sit down and I will take of the heat, put everything back in place", and said he had to order part and will get me back on schedule to complete asap. He sent text for next appointment right away. Hopefully, Thursday I will have heat again.

Tech was on time, called ahead and prepared with the proper replacement parts. Friendly, explained the issue and fixed the problem. He called and asked for pictures of the area before he arrived to speed up the process. Would definitely use Lancelot Home Repairs again.

The time it takes to get a tech out is much too long. Also when I needed air condition looked at the tech ask for additional 75 dollars to purchase part and never returned. The in network techs need to be scrutinize more.

First technician who fixed the problem on 1st visit. In past it took them month or more to fix the problem. This gentleman was professional, knowledgeable and friendly. He diagnosed the system, found the problem and fixed in timely manner

It took two weeks for CHW to find someone to fix my garage doors and that was only after I had to call and complain. Overall service has been difficult and we have paid more out of pocket than CHW has. We have made a few claims now and CHW is rarely able to find a contractor to do the work. I have had to do the reimbursement option which does not always get paid by CHW. One time a contractor sat on hold with CHW for over 30minutes waiting for approval to do the work. He eventually just started doing the work and I was left holding the bill. I have left voicemails for the salesperson who sold me the plan to voice my concerns, but have not received any calls back. Depending upon how my most recent claim goes, I may be calling to cancel my plan all together since I still have two years remaining and it has not really be a beneficial plan. I would not recommend CHW to anyone at this time.

Very nice and knowledgeable young man. Patient - did good work and cleaned up afterwards. Would definitely recommend him to anyone. It would be great if all of your helpers were as good as this one was. Feel free to send him back on any future claims.

CHW is ok but to me I was hoping for professional peoples, I paid $ 85.00 for a job done by EMS Service with was not done right. Then a few days later, call again $85.00 to Steven King Service to correct, what the first didn’t do.

The technician Mike was great. He was friendly, fast and funny. I would definitely like him as my tech again if needed. The only downside is that my appointment with the company got rescheduled 3 times before the tech came for the service. I must say that Mike was worth the wait. Thanks Mike!

The technician was prompt and efficient. He explained the cause of the problem, which was a badly damaged fan, and replaced it. He was polite, knowledgeable, and professional. He was also very kind and reassured me that the freezer was fine now and that it would probably cycle less often now that it did not have to work as hard. It is amazingly quiet now and I have to stop myself from continually checking that it is still going. I am very happy.

Technician was great, he recommended replacement, have not received e card and not sure why the e card is for Lowe's only, I read contract and could not find any lanquage that addressed having to purchase a replacement through a supplier that you deal with. Lowe's is not very handy for me as a consumer and why isn't the ecard issued on the day of determination. With the difficulty of supply now it is vital that a replacement unit be ordered asap.

After submitting my work request for a plumber a technician was assigned and an appointment was scheduled in less than 24 hours. The technician called to say he could arrive earlier, which he did. He did an excellent job repairing the leaking toilet.

Always Great Quality Technicians! Quick times. Efficient. I have used my Choice Home Warranty 3 times so far and couldn’t be happier. Quality, convenience, quick, great people, excellent well done work for only a $65.00 Service Call. Can’t be beat!

Gentlemen came in with positive attitude and professionalism and got the job done. Definitely a people person and very knowledgeable. Needing other information on my product in question, he was able to give me the tech info in detail. Calvin was very thorough and was up to date on all brands and there problems.

The repair technician and subsequent Choice Home Warranty representative were very understanding and friendly. Unfortunately for me the repairs could not be made due to age and cost of parts and the replacement offer is a lot lower than expected. It doesn’t even cover half of a new unit.

Had our heater go out on us. The technician that Choice sent to us was knowledgeable and friendly and professional. He knew almost right away what was wrong and fixed it immediately. I would give him 10 stars if I could.

I have had three warranty claims in my home the past 5 months. In each case the claim was easy to submit, the appointment process with the repairman was easy to set up, and all of the repair vendors have completed my repairs in a timely manner!

Kern, the technician, arrived, took the washing machine pump apart, found the problem and ordered a new part. All was well! But let me hasten to add, he was extremely polite, professional and a pleasure to meet. The world needs more like him. An A++ experience. Thank you!

S & M Replaced garage door opener, after the original equipment motor failed. This was the second trouble call for the same equipment, Choice Quickly agreed with the technician and replaced the garage door opener. Once again Choice wasted no time in coming to a decision to replace the unit in a timely manner. Well done!

We noticed our freezer/refrigerator was not maintaining temperature. The freezer was at 22 and refrigerator at 50 degrees. I submitted a claim to CHW and immediately received notification my claim was received. About 1 hour later, I received an email stating my appointment would be the next day between 8-12pm. The technician arrived, performed troubleshooting and discovered the Defrost Heating Element failed. Luckily, he had the required part in his truck. He installed the new element and the unit began cooling. Before the end of the day, the freezer was at 0 and the refrigerator was at 37 (designed temperature). Terrific service and highly recommended. My out of pocket cost was $65 for the service call.

I was happy with the technician, knew what he was doing and polite. Being that I have to replace my dishwasher I thought your payment for me to get a new dishwasher was higher, not 1/3 of the cost of a new one. Other than displeased with the payment, everything else was good.

Had to come out twice to get it right. At the end nothing was wrong with it, and now I need to get reimbursed for my $75 that I To my service company. Can you send me a copy of our agreement. And every time I need to call you I need to send them 75 give you $75.

I am a little bit upset right now the way the CHW handle our problem right now, Our water heater is due for replacement due to excessive leaks. The One drop plumbing was here last Monday and they found out that the WH is leaking and it needs to be replaced. I made an appeal to the CHW because that’s the advice of the lady I spoke to. I told them that as a loyal client and never violated the contract I never see any reason why they should deny the recommendation of the One Drop Plumbing. Our garage is always wet because of the leak. Hoping for your kind consideration. Thank You Very Much.

Windel ** with Tempchangers was absolutely fantastic! He was kind and listened to truly understand the problems I had been experiencing. After three other people had attempted to figure this out for me, he was finally able to get my furnace back to working order! So far, I haven’t experienced any of the problems I was having before. I would highly recommend this very knowledgeable and very respectful person for any HVAC needs.

I am totally satisfied with the service I have received thus far. The experience was excellent and I am truly satisfied with my experience. I highly recommend going with them for your home warranty needs. No hassle or no wait time with customer service at all.

The repairs and cleaning were well done! The dryer is functioning properly now. I would recommend Choice Home Warranty to anyone who wants peace of mind that any repairs will be done professionally and on time. I have no further comments about this job.

They were friendly and very helpful. Very helpful. Easy to talk to. Very cost efficiency. Knowledgeable about our needs. Listened to questions and answered them to our benefit, to make things easy on us. We couldn't have asked for a nicer person, thank you and have a nice day.

Francis ** was very professional and helpful. I look forward to doing business with Choice Home Warranty. I was skeptical on the phone but only because I was being very careful about giving out my debit card information over the phone. Normally I would never do that to someone I do not know.

This is the second time I have called with Heating problems, Once in the spring and it took almost two months before it was called repaired. This time it is winter and the temp has been below Zero for two nights since I went online to file a claim. I made one call for service update and got a call center in India. Still haven't found a service rep to fix my problem.

Just enrolled today sales rep named Rovi. Extremely patient and informative and had no problem ans all my questions that took over 30min. Extemely polite. Inf me thru conversation that it was his second day on the job. His ext **. So glad he called me today. Assured me in advance that I will be more than satisfied with policy coverage. So glad that I purchased it.

Sears did a awesome job, Jerry was very professional and courteous. Thanks Choice HW for providing a quality repair service. Choice Home Warranty is the best warranty we’ve ever had in our years of having home coverage. Thanks for being the best!!

I’m a new customer and homeowner. I just signed up for a year and received excellent customer service from Albert. I’m looking forward to the service and have a peace of mind feeling knowing I’m with a reputable company as Choice.

Called and stated my problem and within 15 minutes I had a service date and time set up. The appointment states the company that’s coming with the phone number. The date and time works out good, they give you an advance notice so you can plan on being home when they get there.

Great company and very fast response time, will definitely recommend. Called them when my furnace had issues and they sent out the technician to check on it and the issue was resolve quickly, furnace working great now. Andrew gave all the best advice and did a great work.

Everything about my recent claim was pitiful. Simple plumbing service call for about 4 minor issues. 1st tech was from a different state and he didn't show for his appt. Blamed it on a dusting of snow but he did not call, text or e-mail that he would not be coming so I wasted 4 hours waiting for him. I requested to pick my own plumber and let Choice reimburse me but they would not approve this. So they put the claim back out there and another vendor from another state picked up the claim. Evidently no local service people will work for this or these warranty companies.

While we have had an issue in the past with a Choice contractor, that appears to be a one-off as the rest of the many appointments we've had have been very easy and the contractors have been very knowledgeable, professional and nice. I would recommend Choice for home warranty.

I had a problem with my appliance. Choice sent a Technician to check it out. Turns out, it cannot be fixed. Choice stepped in, sending me an email card to Lowe's to replace my fridge. Thanks Choice, I would highly recommend them. They kept their word.

I called Stephen to file a claim for a plumbing issue. He was kind and knowledgeable. He filed the claim for me and let me know what to expect. My previous home warranty people would have me on hold for a long time and asked about payment for the visit before even asking what my concern was. I appreciate the care and support. Thank you!!!

I was skeptical but after a bad home warranty experience with another company, I have found Choice to be so easy to deal with. In this instance, I put in my request on Friday and by noon on Monday, I had a brand new garbage disposal installed and running. The technician was great and quick. I hope all future claims go this smoothly.

Excellent service on the repair of the leaky toilet drain. He fixed it by replacing a bad valve. The best part he had the part. Thanks for sending him. I would recommend him again in the future. The fact was scheduled the day after I submitted the claim.

I got great service when I called the customer service rep to file a claim. He was very pleasant, friendly and knowledgeable. I got great service when I called the customer service rep to file a claim. He was very pleasant, friendly and knowledgeable.

After a horrible experience with ALL STATE SERVICE GROUP, I got Case Manager Yueslin ** involved & she quickly & efficiently dealt with the problems! She was great! Next try I got "One Source Plumbing". They were on time, courteous professional & VERY EFFICIENT! The technician was Renaldo- He was a VERY GOOD!

I am very disappointed with the outcome of my claim. Because I didn’t have a 5.0 cu ft or larger washer, I was penalized and the claim offer was less than half of what I paid and what it costing to replace my Kenmore Elite Washer. It is just my husband and I and I have no need for a 5.0 or larger washer not to mention it cost more money to buy a larger washer. $547 for a washer that costs $1100+ to replace…seriously? Maybe my monthly service plan cost should only be half since that’s what they are paying me for my claim!

Very fast reply on getting someone out to fix my heat pump. He was very good at explaining about the heat pump when it freezes. He was polite, professional. Was was very pleased on how the appointment went. Am glad my choice was Choice Home Warranty.

When I call to place a claim it was all done through a recording. I never talked to a person, so I could not ask questions or make sure they had all my information correct. Not very personal or perfectly.

Not giving a 5 because it took trying a couple different days off and on to get thorough. Going to website didn’t work, never got email with policy number. Finally get representative and set plumbing service. I said make it for Friday 28th or Saturday 29th when I’m home from work. I now get an email saying service will be Wednesday 26th. Which now means I have to call someone and change that because I won’t be home on the 26th. I don’t understand what’s so hard about putting notes to say preference for service date. What that makes it too convenient for your customers?

Took five days to have it fixed, with the first service, no show, no call, had to be reassigned. Second service (when I called him, said He didn’t have my address or phone number, just city). One other time I had a claim your company was not able to help me!! Plumbing problem.

Very easy to schedule a service call, very quick response with schedule! Do not know how good the service will be. I will submit another when the repairs are made. Thank you for the very prompt scheduling the repair, I would recommend Choice Home Warranty!

Excellent service by Junior and will request him next time I need service. They were prompt and set up an appointment the next day and were here on time, in fact early. Will use them for my twice yearly check ups on both units I have. Thanks again for the excellent service

Checked out everything, cut hole in wall, found pipe leaking from capped end, cut end of pipe, recapped, working great. Also cleaned up. Thank you. He waited around to make sure it did not leak, made sure faucets and toilets worked before leaving

I called today Jan 25 '22 and the lady who took my call was Lea who was so helpful with my problem..She immediately processed my claim about my home thermostat that was not working for a month now. I hope the technician will call me asap..

Upon going up in the attic where the unit is they discovered there’s an R22 leak by the coil that is not fixable, the unit outside the heat pump and ice all around it which he diagnosed with being low on freon prior to going up in the attic. His diagnosis is that the unit must be replaced.

Placed a claim with Choice and as expected great service. This is my second claim, different issue but all and all this is a great product. Highly recommended to any that owns a hike new or old things happen. And Choice was there to help. Thank you.

I got a claim immediately and the service provider arrived the next day. They were very professional and was able to fix my washer in less than ten minutes and took the time to explain what the problem was. I'm very satisfied with the service.

I'm very upset and going to cancel my contract with you. This this this you your your company is the worst thing out here. I'm going to go on Facebook and tell the truth regarding your company is a joke. It's horrible.

This was my first use of a service call under my warranty. It was handled promptly and professionally. It makes my choice of a provider look very good. I look forward to similar results should need additional warranty work. Thank you.

We have been without a refrigerator since Jan 18th. It's really hard living out of a cooler. Your service rep was awesome. He ordered the parts on the 20th and they scheduled us for the 31st. Still no update on the one part.

We have had nothing but good experiences with the contractors they send from Choice. Great communication, and flexible with scheduling. Contractors one time and clean work. Big or small problem always fixed or replaced and never a bunch of problems. Easy to work with.

Horribly customer service like always by Choice. After them denying coverage for garbage disposal claiming manufacturers warranty but yet they replace several in last and no problem. I'll be suing them for cost of replacement and moving my business to another home warranty company.

Rechecking to see if initial contact information got through. The maze you go through was ok. The person was clear and precise. Once that level was achieved immediately switch me to the next voice operator. He was very helpful in reconfirming initial information, advising the next procedures and steps, keeping in touch via emails and hoping our service will be within 4 hours. Asked him to indicate we are seniors with spouses who have arthritis very bad, timing is of the essence.

Very prompt and courteous, my first experience with using the warranty am glad with smooth procedures and in less than 24 hrs unit fixed and working fine. The cold snap here won't freeze us no. Loving our place here in Florida with your help.

Hot water side of kitchen faucet would allow flow as usual. Tech cleaned out hot water supply line and faucet worked correctly. Service was quickly and problem was solved. Satisfied with the service received. Hope all future service requests go as smoothly.

Very efficient knew what to do fine man. Can I’m time with knowledge to get the job done would highly recommend Mike appliance service. I would use Mike without hesitation. Prompt, efficient service, knew exactly what to do. Thank you Mike.

Technician was on time, was fast, and fixed our microwave. We were actually scheduled for a few days later but they moved my appointment up due to an opening which is really appreciated. We were very happy with our technician repair.

I was contacted within 24 hours of submitting a claim. The email confirmation came on a Saturday. I didn’t think I’d hear from them until Monday. The service provider was at my home on Monday and promptly resolved my issue. I could not have been more pleased!

I needed help with my HVAC and put in a request the one evening. The next day I received a call from a contractor who would be ready to come out the same week. The contractor was very professional, friendly and knowledgeable.

I had submitted three separate work orders. Within a week received outstanding prompt and professional service. All items actually needed to be replaced and knowing the service fee was only 85$ gave me peace of mind. If I wouldn’t have invested in Choice Home Warranty each visit would have costed more. Staying with choice is the best decision I have made for my investment.

Tech came out, pulled parts and was going to come back the 24th of January. Choice Home warranty found that Samsung warranty was still in effect and told us to call the Manufacturer for repair of ice maker, so we did.

He was very professional and was very aware and followed Covid guidelines. He was very thorough in determine the problem I was having with my garbage disposal. I would definitely hope he is the one that comes to finish the job.

I would like to take this opportunity to let you know about the first class service provided by Nathan **, Account Executive. Nathan was extremely helpful, courteous and professional. Nathan exceeded my expectations and should be commended for his efforts. Please commend and recognize Nathan. I am happy to be a Choice Home Warranty customer because of Nathan. Thank you.

Kailey was great. She explained to me how the home warranty service works and was very kind and professional. I love that with Choice Home Warranty you do not have to use the company that they refer which was the reason I ended my policy with the last company.

I just renewed my policy for 2 years. I always have had a great technician who was able to repair or give a fair price for replacement. I had water on the basement floor and assumed it was from the hot water heater. When the technician got here he pointed out that the ceiling tiles were wet. The wax thing that the toilet sits on had to be replaced. It’s strange there was no water on the bathroom floor.

Process of adding a 2nd home wase simple. Elizabeth was professional, cordial and well informed. She offed a great deal on a 6 year policy, but I did not take advantage and got just 3.5 years. Experience with past claims has been good.

I just filed a claim and will be more than happy to respond after it is handled. I signed a new contract with a little hesitation as my one and only claim was not very successful. I am hoping this one will be better. So far it has been handled very professionally.

I have nothing good to say about my experience recently with requesting service on a refrigerator that stopped cooling. Our claim number is above and you can read the many many messages I had to send requesting a name of a technician that would contact us. 14 days after our initial request we are finally assigned someone. We lost all of our food that was in the fridge. No one in your service department could explain why we were not assigned within the first 24 hours after our claim. We made numerous calls and sent nearly 15 messages pleading for a technician but was told each time "we're working on finding you the right technician".

I had an unknown leak under the kitchen sink. A claim was submitted to Choice warranty insurance. Service repair for leak under sink. Technician discovered Garbage disposal was causing leak, then disposal was replaced, and problem is solved. There is no longer a leak under sink. Thank you for your prompt and efficient service.

Todd was the agent taking care of my estimate request and then signing me up for the policy. He was professional and courteous and informed me as to discounts that I was not aware of at the time. I would recommend Choice Home Warranty as first choice when shopping for a home warranty package.

The service tech was courteous, knowledgeable and very professional. Handled my request in a timely manner. I would note that the service tech is a valuable asset to your company. I am more than pleased to recommend your company to others.

Jason was very professional and even came to take care of my issue a day earlier than scheduled. He called before he came and was very prompt. All questions I had about my issue were answered and I even learned about gas heating in my home. I would recommend him to every customer. My issue was resolved quickly!!

I completed my request online and within 12 hours I had an appointment for service. The service provider was able to be at my home within 3 days. All went very well. The service provided was on time and took care of the need.

I tell everyone I can that CHW is a horrible company that will not cover “normal wear & tear” on appliances. They do not believe or trust the technicians doing the repairs. CHW employees are good at rhetoric and customer satisfaction is not at the bottom of the page, it is on the back.

Well it was decided that my dishwasher could not be fixed so they were going to replace it at WHOLESALE cost. Emailed to review the matter with a specialist. It took one month and several scheduled appointments. That they claimed I missed. I will be canceling the plan.

Adam made the info very clear and was very accommodating for 3 smaller payments instead of one large payment. He was very polite and listened well to my concerns. It was a pleasure working with Adam. I look forward to a continuing good experience with your company.

Very happy with George who signed me up. Explained everything completely. He was able to meet my needs and give me the best price. I referred another customer which he signed up also and will be having my sister in George call him as well.

Came early. :) Professional--- Quick---- Would call on them again - paid first as rules say---- No conversation until project completed- Explained repair clearly- Left quickly in order to be off to next appointment---- My appointment took 15 minutes or so.

Couldn't find the number for emergency service but did file a claim with the claim number. So far the service has been good but am waiting to see when they get here and how long it takes for them to fix the problem. We haven't been able to get our vehicles in the garage for 2 days so hope the wait time isn't too long.

I called CHW and advised my heating system was out of service. My claim was assigned your vendor AFP, Inc. Despite repeated calls and messages to the Tech phone number, I never spoke to a "live" person and no contact was ever made by your vendor. Initially, CHW only responded by changing the appointed date and time for this vendor. I rate your AFP vendor a "Zero." Finally another vendor, Northeastern Refrigeration Heating and Air was assigned. They answered my first call to their phone and we agreed on the date and time for their Tech's appt. Their Tech arrived exactly as scheduled.