Choice Home Warranty Reviews

CHW worked with me Asap to get the claim out and to find a company with less than 24 hrs...Had a Family matter out of town to get to..Everything worked out GREAT!! I would recommend this Home warranty to Family and Friends!!

Rep at CHW was very helpful in addressing my problem with the garage door opener. The rep assumed me that would have a tech available in a 24 hour period. I was notified by CHW via email that a tech was assigned to address my problem with garage door opener. Bustamante showed up on time, fixed the problem and showed me that the opener was fixed and now works properly. Quickly.

They were very prompt and it was handled in a very good way. Our water heater was replaced the same day as we started or claim. We were going on vacation and it was handled before we left on our vacation.

The Response to the service call was great. We had a Tech. show up the next day and he found our 27 year old A/C unit was not repairable. Choice authorized the replacement. It was my understanding they would pay for the replacement, but that is not the case. They paid the contractor $1500 and we paid $1914. I ask four time what we were paying for and they could not tell me or wouldn’t. The fact they did not even pay half of the cost is unbelievable. The fact that their advertising leads you to believe they will take care of you is a lie and false advertisement.

The plumber came to the house, fixed my sink and left. There was no dilly dally or excessive talk. She fixed it quick. She was very polite and professional. I will request her if I have any other plumbing issues again.

I was skeptical about purchasing the warranty service and put off buying it for quite awhile. But we bought all our appliances at Sears at the same time and like us, they are getting up there in age. You can just imagine my husband and mine relief when we realized Choice Warranty utilized Sears repairmen. They called twice to remind us of the visit. The Repairman was cordial and extremely professional. I have told family and friends this is a much needed service for home owners.

Our central air conditioner was on but not blowing cold air. I made a claim with Choice on a Tuesday and was informed that they were trying to contact a contractor to do the repair. On Friday, I opted to begin the "reimbursement" process. I contacted a firm and they sent a technician to my house that same afternoon. A repair bill was sent to Choice and I received a confirmation that I would be reimbursed minus the $45 service fee. I was happy with that. However, I wish Choice could speed up their process of finding a contractor to do the coverage work.

Submitted a claim for my a/C (it's 100 degrees outside right now) and in less than an hour, a technician was here and I now have cold air. Thank you so much for the quick service. Highly recommend using Choice!!

There were different issues that arose during the initial claim. I will try to be as brief as possible in my explanation. 1. The 1st techs were less than competent and used an incorrect part (which was later used to deny the motor damage caused by this part). 2. These techs condemned the unit on their 3rd visit. 3. Another tech was sent over and he got us up and running. 4. Upon recall (because of freezing lines and inadequate cooling), the new tech discovered the incorrect part and stated we would need a new motor. 5. The motor claim was denied because of the incorrect part stated earlier. 6. I sent in a request to review and was assigned a case manager-Rafael **. 7. He initially contacted me via email on Monday 8/10 and asked me to respond.

Excellent - Matt from B and B Family Plumbing, Rock Hill, SC. Jason who answered the phone at B and B Plumbing was very knowledgable. Matt wore mask and gloves, very professional, kind and caring! Arrived on time. He took credit cards.

I Have had Choice Home warranties for few years now. Convenient that you can call or submit claim online and they always assist right away. The companies they send are always professional and resolve issue quickly. I’ve had to use this service about 3-4 times in about a 4 year span.

Pool filtration system has a leak, I found this morning as I was getting ready to mow my lawn. So I call Choice Home Warranty to let them know above my pool. Customer service guy name Jim, said, "I’m sorry to hear about your filtration system leaking. I can help you get that fixed!"

We called with a claim for our HVAC on Saturday July 25th. They failed to send a service tech out until Thursday July 30th. (Their website promises 4 days, on weekend calls). Supervisors have not responded to calls within a timely manner. They have failed to provide accurate information to us as the customer. We are now 35 days without properly working air conditioning and Choice Home Warranty was notified for 21 days of this time. Completely disappointed in this company and we will not be recommending them!

Don't be so quick to find reasons why repairs are not covered. Everything should be repaired for the price of the plan, plus paying an $85 deductible. I'm debating on finding a better home warranty provider! Don't be so quick to find reasons why repairs are not covered. Everything should be repaired for the price of the plan, plus paying an $85 deductible. I'm debating on finding a better home warranty provider!

The technician was friendly and very knowledgeable. He done an awesome job. You have a true asset to your company. I was very happy with the service he provided and would recommend to my friends and family. The phone representative however was not so pleasant when I filed my claim.

I had a very nice conversation with James today, and signed up again with Choice Home Warranty. I cannot rate the service as I haven't used it yet, but I am very certain that it is a plan we need. James was very professional, informative and friendly.

I just enrolled for 1 year in your Choice Home Warranty Plan. Received excellent customer service from your representative at whose number was 814-2534/ext. **(I forgot to jot down the name). My son informed me that he receives excellent service from you all so I thought I would give you all a try as well. Thanks, L. **

The tech from Sierra Mechanical was fast, friendly, and knowledgeable. He explained everything and gave great advice. I would use them again if I had the choice. Great service!!! Thank you. Thank you.

After almost 2 weeks of waiting to communicate with a case manager, I was able to get somebody to allow me to talk to a supervisor. I called over 20 times, emailed at least 5 times, before a claim representative got me through to a supervisor. I kept getting the excuse that since the claims reps were working remotely there was no way to get a supervisor without sending an email. My issue has been resolved but it should not have been this painful.

The bath tub did run slow, was fix but last night problem come back worse!!! Now the toilet waste is going to the bath tub!!! So I did call again for another repair hoping that this time the problem will get solve. As usual Choice tech do take care.

As a long time customer I am very disappointed with company limit of $500 because other companies are offering a better price on their limitations. Very satisfied with contractor (DVC). Choice needs to revamp their limits in order for me to recommend to other customers because I was not aware of the limitations.

Easiest & quickest fix! Professional, courteous, informative. Great experience! The spring on our garage door broke in half. He fixed it in about 10-15 minutes and then explained everything to us so we understood what happened and why. He adjusted it so it shouldn’t happen again for a long time.

The tech Jacob from Sears was awesome! This is the second time he has been here and he was very knowledgeable and super friendly. First time the flap on the door was broken and this time the ice maker. He showed up time each trip and though friendly he did the work in a timely matter. Would want him anytime I need a repair!

The technician was courteous and professional...and on time. He worked quickly and answered the questions we asked. This was the 2nd time he had repaired an appliance for us. He fixed our dryer in April and we haven't had any issues. We are very satisfied. Thank you.

Hot water heater was not working properly. Called the warranty company, accidentally gave them the wrong contract number. Called them when I discovered my mistake & the girl helped me get it resolved. Was very pleased that she cared enough to help me.

Company was quick to make call. I was not real confident in skill level of technicians....Seemed a lot of "guess" work...But thorough check.... They Had to cut hole in drywall but did terrible job. Not a "clean" cut....Will make repair of that more difficult. Overall good.

Our technician was out in less than 24 hours from making the claim. He identified and fixed the problem within 30 minutes. I was shocked that he had the part. Seems like you always have to wait for those. 100% pleased and satisfied.

Ed with Millers came to repair my Dryer. I called Choice Monday to file the claim. Ed called Tuesday to say he would come Wednesday to check it out. He came back Thursday to fix the problem. He was very professional, efficient and friendly. The only thing I would suggest is since we are in Covid 19 encourage the technicians to wear a mask. Perhaps he had some medical condition that prevented him from wearing a mask. I would have felt a little more comfortable.

I was totally surprised at the quick response to getting a repairman. However, I had to cancel because my son was able to fix it. I called the repairman and told him and he was very personable. I would recommend Choice Warranty to a friend. Thank You.

My problem with getting my Claim Request settled wasn’t Customer Service from my experiences with dealing with this company! I’m a small business owner and it’s obvious to me that your company is 1) disorganized 2) Non of the people handling calls are able to make any decisions so I find myself continuously being passed to somebody else! Once I reached the right person that’s handling my case; I’m totally frustrated!!! The CASE WORKERs assigned to my claim have all been awesome once I made contact w them! All the entry level customer service reps just can’t help your customers! That’s a COMPANY that’s not going to keep you as a customer! We will go to Social Media when we’ve had enough!!! Right now I’m still Loyal!!??

The electrician was on time. He was extremely knowledgeable and was very friendly. He explained the problem, showed me the defective part and advised the defect could have caused a fire. I would definitely recommend him to a friend. He was very neat and wasted no time.

Tech arrived on time. Found problem. Requesting authorization to do work from Choice warranty. Due to COVID-19 it took three weeks to get service man out. Tech was polite and professional. Wore mask during service due to COVID-19 for our safety. Cannot rate service until work is completed.

These folks are terrific. Took care of everything I needed. They fixed my AC - they were friendly, helpful, I could not ask for anything more in service technicians...I hope to see them again should my AC need more service. Thank you Choice for sending such competent technicians.

Great customer service by Adbul for my HVAC repair!! Responsive and arrived on time as expected. Explained HVAC problem clearly and resolved quickly. Would highly recommend again! Hope all technicians are as excellent!!! Will definitely use Choice again if I have any repairs needed.

The service technician was prompt and knowledgeable. He took care of replacement of motor right away. Very pleasant and friendly. Took care of the problem and even made suggestions on future use. I would definitely recommend American Veteran Garage Door Service.

The salesman....charges my card 2100. Says, "Oh I'm sorry. I made a mistake" instead of the $420 we agreed on, and I still don't see an email with my contract.... What a jerk.... Really. Want to reach me direct **. Call me if you want more info.

The service person was very respectful and was able to attach the handle. However inside the door a part is wrapped and that part was not covered under the warranty. He was able to attach the handle but it will not be a permanent fix, no fault of the repair person.

My 2nd Freezer in the garage is not keeping my items cold. I made an appointment and was given an appointment of 8/20 on 8/13. I received a phone call from the technician and was told that he was in Silver Spring and would be at my home in :30. My 2nd freezer is in the garage and less than 4-years old. The tech claimed the freezer was overloaded, and he could not do anything. Then, my son, was was paying for the service charge was told that the tech could not change a $100 bill and that he could not charge on the credit card. The tech only had $20 and kept the additional $15. I was livid. He was incompetent and a crook. I want you to please provide better service.

Amigo Rooter and Plumbing was very professional and honest. He was very polite, friendly, came in with a mask on, in the time of the schedule. I definitely would refer Amigo Rooter and Plumbing. I was not disappointed like another Plumbing tech from another Plumbing company didn't show or call.

Whenever I call for service, the employees will listen to the problem and fill the order or orders and match me with a qualify contractor and the work is done without delays. I most definitely will renew my contract again. Thanks.

CHW is not a good warranty company. Apparently, most of them are not what you would expect. But out of 4 claims we've submitted over a year, only 1 of them have they actually done what they were supposed to do. 2 of them they completely denied, and the other one they offered us basically a 10% payout on the replacement cost of what we had. I would NOT recommend them at all.

I called CHW to submit a claim about a leak in my bathroom. Joe, the customer service representative who took my call was very professional and knowledgeable. He understood my problem and wanted to know if I had other problems. He was very professional, knowledgeable and detail oriented. I would not hesitate to recommend Choice Home Warranty. The service request process is very easy and seamless.

A/C check for not cooling correctly. So when Alex from the A/C company came out he’s checked all the systems, and when he put gauges on both units, he found out that the 1st floor unit was about 2 lbs. low on Freon. He charged the system, and everything last night and today ran great and cool. Great tech.

My Garbage Disposal was leaking. Choice Home Warranty schedule an appointment ASAP. Mr. Bobby Stevens of Stevens Plumbing Co. Was very professional and found the problem right away. He worked quickly and carefully. Cleaned up after installing a new disposal. Very happy with his work and with Choice Home Warranty for sending out a great plumber. Thank You.

I was having trouble with my garage door not closing all the way. The technician that arrived was on time and fixed the garage door opener. I’m very happy with the repair and the service from Choice Home Warranty and the technician! Thank you!

Fortunately we were able to work through a few issues with a Consumer Affairs representative which resulted in a positive and productive experience.

The tech equated the unit and recommended compressor replacement. HOME WARRANTY refused. I think that is very unprofessional. Either you're gonna warranty it or you're not. Choosing after I've paid you is slimy at best. I will buy a new compressor if you will contribute Something.

Job was completed on a timely basis. The technician arrived on time and completed the job quickly. I placed the request on Wednesday and the technician arrived on Thursday. The issue was a capacitor and it was installed in a matter of minutes.

He came out, was able to find a problem and fixed it. A.C. is still working so that is a plus. It was extremely hot and we had a hard time sleeping. If the repair process could come 24/7 that would be great. Waiting for someone when you are so uncomfortable is really hard. I realize you only have so many repair people but if you could increase the companies that would be a plus. The last time I called for the a/c you had no repair people that wasn't good but I will comment on this time. It was great but like I said being 24/7 would be even better.

I called to make a service request for our refrigerator. Your agent was friendly and easy to deal with. She handled my request very quickly, and then made sure everything had been taken care of and understood. I would highly recommend Choice Warranty to family and friends.

We are the buyers of a house where the dishwasher broke down after the house inspection showed that it was working. The sellers called in a claim when they found the dishwasher not working 3 days before the closing of the house. They offered us money towards the repair or to go with the warranty. Since the money would not cover the cost of a new unit if not fixable we went with the warranty. They put a claim into Choice Home Warranty then transferred the warranty to us since they would not have access to the house after the sale. A week later because of the Covid-19 the service company came out to look at the unit and they were unable to make a repair due no model or serial number on the unit.

My both air-condition units having two different issues and went out middle of summer when it is 106 degree in Texas. I placed order to CHW and they sent tech. same day and got it fixed. Very quick service and reliable technician.

First we waited for 10 days for a repairman. The repairman did not show up. We called the service tech Number. The service tech had no idea the repairman didn't show up. We were issued and new order for a repairman but chose to get our own. We entered the information and were told we would get a reply in ten minutes. That was at about 8:45 this morning. It is now 3:06 pm. We still have not heard from CHW yet you want this review. I was very happy with the repairman because he did what he said he would do. I have yet to hear anything from CHW.

Last Sunday (8/9) our home a/c went out and I immediately filed a claim. To my surprise during this hot summer stretch, a technician was assigned within 12 hrs and came by noon on Monday. He made the diagnosis and took the $65 service charge. I received notice that CHW had approved his repair recommendations. Today is Friday and no additional work has been done. I understand that some parts must be ordered (even backordered), but I have not been given a clear promise of when he will return.

Technician fixed our AC on the 11th and it breaks middle of the night on the 13th. He can’t come back so for 6.5 hours. Nobody has gave us any help as my pregnant wife and I sit in our house sweating and postponing our vacation hoping somebody comes at some point. Pure negligence and lack of service as the reps on the phone say, "It’s an automated system. Nothing can be done," over and over.

Leo was patient and very helpful through the process. While I understand sales can sometimes be a challenging technique to master, Leo did an outstanding job of being relaxed and informative. Thanks again for all of the help and support.

Outstanding technician. Did his job. Very professional, friendly, knowledgeable and courteous. Highly recommend. Issue appears to be resolved. Was prompt, actually early and was very thorough. Call deceives on his way stay to make sure the issues resolved. Very happy with his service.

If A/C is covered, why was our claim for a bad compressor on a two year old system denied with some long, involved, phony excuse??? Refunds Available, I hope! VERY DISAPPOINTED IN CHOICE WARRANTY!!!! I'm going to report them to the state of New Jersey and also to their local Better Business Bureau! Pure robbery!!!

We call Warranty company. Next day had appointment set for the tech to come to our home. He arrived on time, very nice. Found a issue, said he made note so if he would have to come back. Very friendly Uptown Air!! Would recommend.

Great tech; no hassle. Overall it was a very good experience and we appreciate how quickly the technician got in touch and diagnosed the problem. Would hire them again. Thank you to Choice for establishing relationships with such good partners. Hoping the dishwasher runs strong for another 12 years!

Nathan ** did a superb job. I purchased 3 policies and he explained all details for each policy. He provided very detailed coverage, cost, start dates, and expiration dates for the terms of each policy. He's very knowledgeable and professional. He made sure I understood all aspects of this process and was able to meet my warranty needs.

The repairman that was sent out was great. We were not thrilled with the outcome. The repairman told us that the unit should be replaced. We received notice that the ignite button can be replaced, but we are responsible for cleaning the device. We have no clue how to clean the INSIDE of a hot water heater, or how to get to the inside of the water heater. I guess we will just have them fix the part that was authorized and submit another claim because the water is still not hot. This was already the second time having someone out for the water heater.

Steve was very prompt in responding to my order and arriving to my house. However the issue I have is it took me calling in multiple times to get the claim in. It was sent to Sears home repair and canceled. Sears came out charged me $89 and when I talked to a supervisor after I called for the sixth time I was told that the work order would be resent with a zero amount due at time of service. Yet I still paid the $85 fee when the service was completed. I love the fact that your company covers my house but really frustrated with the process of this claim.

Great experience both times I’ve needed to use them. Repaired the AC the same day I put in my request. Same company has repaired both AC units, technician explained issue/fix, very pleasant to work with, family-run business. Highly recommend using this company.

I had a phenomenal experience with the Choice Warranty CSR. It was easy and pain free. I told them my issue and they had an awesome pool tech out the next day. Choice approved my invoice within minutes and now my pool runs and looks amazing. No hassle & great service. I would recommend Choice for any new homeowner.

The machine is making a whistle sound! An order was immediately done! Waiting on repair 8/19. I really can’t fully comment since the repair is yet to be completed! I am really pleased with customer service!! Making the spot very quickly.

1st floor toilet kept clogging and took an hour to snake with a 6 foot aguar regularly. Definitely not a toilet issue. I so glad that CHW came and cleared the main drain. 35 ft downstream. We put nothing down the toilet except toilet paper. He was very knowledgeable and fixed it in about 40 min. or so. I've been very happy with Choice since I've joined. This is my second claim and you guys are so much better than Landmark by miles and miles.

I am very satisfied with the service you are providing me with, when I needed the most since my air conditioning is not working at all. Will recommend you to as many people as can. Keep up great service. How do I know that the people I recommend to have been served or contacted?

There was a problem with the hot water heater. It didn’t heat properly. Technician found the problem & repaired as soon as he was able to locate a part at the hardware store. Home warranty person was very nice & helpful. They replied quickly & we had a repair person within 2 days.

Semper Fix AR did a great job. They were on time, professional, and had my dryer fixed the same day. I would like to use them for future service calls, and would recommend them. My whole claim was started and finished within two days. I appreciated the fast service.

Quick and easy to schedule appointment for service. Took 3 days for response from service tech and an additional day for them to come out to look at the washer. Still waiting for parts for repair. We have been without a washer for 7 days.

Very friendly and knowledgeable technician. Fixed my issue and went over and beyond to put a smile on my face. He came on time and let me know via phone his arrival time. The problem was fixed in a timely manner.

Aliesky ** of Arktikos was the best AC tech I have ever had since using Choice. I would highly recommend him for anyone else that is covered by Choice Warranty. Great personality and explained taking care of my issue to where I could understand.

Updated 8/20/2020: Again Choice Home Warranty makes things difficult when I have a legitimate verifiable claim. It was determined my water needed replacing, & your contract covers the water heater & installation. But, I get an Email with a demand for $455 dollars from me to proceed W/ replacement! I declined, & called & Emailed back asking for a detailed report of what that money was for. I was told a 'case worker' would be assigned to me. That never happened.

I would absolutely recommend to others. The technician, Russ, was friendly, polite, kept a safe distance, and did a great job. He texted confirmation for the appointment the day before. He showed me what part he fixed and gave me additional information, and amount of time it took was very efficient. He is a pro and I would like most people I deal with in the future to be like Russ.

The frame of the over range microwave has broken and according to the diagnosis cannot be repaired. You offered $170 to replace it, which doesn't cover the cost of the machine itself but you allowed nothing to install the new machine claiming clause F16 absolves you from responsibility which I feel is ludicrous. I still don't understand that clause and although your case manager did increase the machine allowance I'm still over $100 out of pocket.

Tech very knowledgeable- let me know within 2 hours when he could come with repair part- Came on Thursday, scheduled repair for Monday-speedy turn around on claim. Due to Covid was advised of delays in finding a tech but they had one scheduled within two weeks. Company was Code Blue Electric, tech Sean **.

Plumbers were professional, courteous, on time. I would highly recommend assigning work orders to this technician. They even called ahead of time to discuss the issue so they would be properly prepared. After diagnosing issue, immediately called in for approval to fix issue same day. Cannot say enough about this company!

Mr. ** was excellent and took the extra time to make sure everything was done correctly. He went the extra mile to check everything twice and kept me advised on what he was doing. I would recommend him and his company to anyone that may need locks changed or re-keyed.

The plumber was here very quickly and fixed the problem very quickly. I thought another plumber was coming at first and was given his phone number by your rep. I called. He did not work with you anymore.

Technician was very outgoing and personable. Really treated me well. She came out looked at my doors, offered advice on some changes I could make in the future to insure my home was as safe as it could be. I would definitely recommend the technician again. She has the best interest of her customers at heart.

Hard sell seems to Be the motto. That was the part I didn’t like. The pricing changed slightly with each communication. I didn’t like that either. I asked that, since we had a couple of months before the policy takes effect that I be allowed to send a check for the premium. Again- no flexibility. Pricing was only good for a few hours! I had questions which the first guy didn’t respond to. I called in and the new person went into his super hard sell mode. Asking for three years premium up front. I almost hung up. I hope future experiences with this company go smoother!!

The technician did a great job; arrived early in time window, was courteous, neat, and took care of the problem in short order. Made sure fix was correct before leaving. Would use him again for a plumbing issue in the future. Overall, great!

So far has been great to work with when problems have been encountered with home. Have had two problems so far and one was handled promptly. Second one is awaiting part but is also being handled quickly. Was able to reach customer service right away and claim submitted at that time.

Efficient to repair a/c. By the way, I am the owner of several houses. I trust you to contact PM to repair appliance and send twice of their contact info, however, I still have been contacted by contractor related of Choice and Choice reps.

Javier from Fast Service Appliance was very professional and was very fast with changing the washer switch, I am appreciative for his professionalism and a big thank you to him. First I called the company and they came 5 days earlier from the date CW gave me.

The appointment was made. The plumber showed up and used a camera to inspect what the issues were. Both of the guys were good but then their was to followed up with Choice of when to call to follow up with the repair. No one from choice has ever called or followed up with the additional repair for the work to be fixed. No one followed up with the repairs since over a week. 8-13-2020. I contacted the plumber but it is Choice H W next position to do. Very POOR service from Choice.

I spoke with Mr. Tom **, with Choice Home Warranty, who answered a lot of questions I had prior to determining if I should renew my Home Warranty Contract with Choice. I was definitely on the fence, since there was some issues dealing with a plumbing problem during our previous warrant period. Mr. ** Helped resolved this issue to my satisfaction and then some.

The technician was prompt and courteous. He completed the job replacing the hot water tank and cleaned up and was very fair in his pricing. He worked around the work schedule of the tenants in the home so they could have minimal time without hot water. We would certainly use him again if we would have a similar problem.

Within minutes of submitting my claim on-line, I received notification a technician would be coming in a few hours. They called me first, punctual and professional. Jeremiah was top-notch, he quickly accessed the problem and worked on resolving the issue. He even notices a bad wire and fixed it. Wonderful service. I highly recommend the service.

I was pleased on the ease of placing in a claim. An appointment was made in a timely manner and the service was superb. I received great customer service from the service man. He was very knowledgeable. He answered all of my questions.

Travis helped us out got us the senior & law Enforcement discounts and was very professional. Thank you for hiring Travis Home Choice Home Warranty & his family should be very proud of him. Should I come across any family or friends that need a home warranty I will be calling Travis.

The first technician did not communicate with me and I called 2 times and asked if they could call me back in a few minutes. They never called me. The second company called and came at their scheduled time. The tech, was very nice and made the repairs without delays. No complaints.

We placed our first order today and we receive some discounts which made our purchase more affordable. The agent was knowledgable and really knew his stuff. The only drawback for newbies is that he presented information too fast. Anyway, all in all a good product. Thank you, Nathan.

Stalled air handling fan motor. Technician quickly diagnosed the problem and checked his on-site inventory of motors, he did not have a replacement. He returned to his shop to check inventory, he called to say a replacement would need to be ordered.

Updated on 08/18/2020: Technician was professional and detailed. He didn’t overlook anything. Invoice was detailed as well. Knew his business and had AC running great in little time. Great job B&A HVAC! If you need AC or Heating repair, I have no problem recommending B&A.

The young man was very good, called and was able to come earlier than assigned. Said to let him know if for any reason it stops working. I would recommend Nationwide Cooling to our friends. It's great that you have awesome companies that you contract to do these jobs.

I was new to the process and pleasantly surprised by the understanding and assistance with my first claim. The claim person took the time to explain the steps to follow and how to set up the next one if needed.

The customer service agent I spoke with today was very kind and helpful! I had to call during my short lunch break, so I appreciate the call being quick and efficient! Keep up the great work! I will definitely recommend to my friends and family!

Our air conditioner went out on a day that was forecasted at 113 degrees here in the desert. We had purchased a Home warranty when we bought the property 5 years ago. We called Choice, and a technician was dispatched within 16 hours. Fast, easy, efficient, and no hassles. Couldn’t have been better!

The company was very nice and the tech was very professional. He was very determine to get my unit working. He tried various things until he got the unit working and cold again. Although I had to call back they were more than glad to help me.

Called 8/12. AC not cooling. Told I would receive call. Did not. Called again 8/13. On hold 35". Told could not find someone, transferred to resolution. Told someone would be out today. Expect call. Automated call said have to wait 'til Mon. Called back, on hold 40 min before finally press #2 to receive call back. Hour later still have not received call. Home is 90 degrees. I have health issues. I paid for 5 years & I have 2 other policies on other properties. I AM VERY DISSATISFIED AND WILL BE CALLING BBB IF I DO NOT HEAR FROM SOMEONE.

I have to say the CSR I worked with was great. He was quick respond to all my questions and was knowledgeable about the company's products and pricing. Hopefully this is a continuing trend over the next year and if that's the case I will purchase again.

Todd, the guy who helped me was thorough, friendly and knowledgeable. Nice guy. He's an asset to your company. If the company's service is as good as your representative Todd, I will be satisfied. Apparently your industry is very competitive as I received multiple competing offers and I found yours to be the best. You are also highly rated in most reviews online. Thank you.

Serviceman was on time and repaired the problem. Knowledgeable, professional, and pleasant. Happy to have the problem behind me. Nothing like a plumbing issue while moving in, which was overly-stressful. Choice knew what to do and the crisis was averted. Thanks for your help, Choice!

Tesla the technician was great! Deserves a raise! I had a broken dryer. He was so nice, polite and on time. He was fast but thorough. It’s refreshing when you feel you can trust on a company who knows what they are doing and not trying to scam you. I hope I get the same tech if I have any other issues.

A/C went out. Not repairable without waiting weeks for referb parts, should have been replaced forthwith. Will discontinue contract asap. Will tell all I know NOT to even look at Choice, not worth a crap..Referb parts are not what we signed up for.

I had really bad experience with American Home Sheild. Since I joined Choice Home Warranty I am impressed on my first call. I will recommend to all friends. I have been a member with AHS for 15 yrs. God forbid if you need any service you are on your own.

Take 23 day to finish job and you are not communicating each other. I have to call 12 time and each time someone told me different story. Make worse 10 day after finish job you made appointment for same job. I’m very very disappointed.

Repairing/replacing a AC Unit took Choice 19 days due to very poor customer service. In order to make sure the new air conditioning unit was matching at least the specifications of the unit it replaced before the installation, I contacted customer service to find out the specs of the new unit. On July 28 and 29 I spoke with two people in customer service who were unable to give me an answer, first one, Chris, put me on hold and then hung up, while the second, Karen (or Caren?), promised to answer in a follow-up email which she never sent. The third time around, on the 7/31/20, a representative was able to give me the make and model of the replacement Choice had approved. I do not understand how it was possible that for so many days no one knew or was able to find out what replacement unit had been approved.

This was the first claim I called in. The Customer Service Agent was professional and answered all my questions. Rotor Rooter was at my house in 2 days and my disposal was replaced. Excellent service! I would recommend them to a friend.

To be fair, this company did promise excellent customer service and quick response time. The response time was not the issue. The tech was able to get out to see the issue quickly. The problem is that it is Choice's tech. They get paid by Choice. When the tech they pay diagnoses the problem and delivers the solution Choice should listen. Instead, they made my whole family including my 88 year old mother in law sit in an unairconditioned home with temperatures inside the house reaching 84 degrees.

A check for the value of the microwave was promised, however, we have not yet received payment! We will not claim satisfaction without remittance for the value of the microwave oven. The promise from Choice was 'satisfaction guaranteed!' Enough said!

I was perplexed by my oven not regulating and holding temperature. Randy was able to immediately notice the issue and it was fixed very quickly. Great knowledge and service! I thought I was going to have to replace the whole oven but was happy to have it fixed so quickly.

You guys should cover it bc not everyone has the money to go out and buy a new unit and all mine needed was to be taken apart and cleaned thoroughly. After all the window unit is part of a home and you should know that's how a lot of homes are cooled.

Customer service guy was great to talk with and really worked hard to get a price that worked for me. He appreciated our previous service and that we are essential workers. I had went with another warranty company recently and it was awful.

My A/C unit was having a hard time cooling the house down, and I figured it needed a refrigerant recharge. Clayton HVACR responded to my claim incredibly fast and came out the next day. They diagnosed the problem and any other potential problems, were very communicative throughout the entire process, and fixed up my A/C in just a few minutes. And our house is finally nice and cool again. I would definitely recommend Clayton HVACR to anyone I know that needs HVAC work.

My service man Omar gave excellent service. Walked me through to explain what had happened to my unit. Showed honesty and professionalism. Took care of the problem and I was very impressed and pleased with the results. Thank you Cooling Air for sending Omar to represent your company.

Garage door spring broke; service tech was able to come out the next day to view; warranty did not cover the broken springs so I had to pay out of pocket but was able to get a new contact for Garage door issues.

It was great to be able to use a reliable plumber who is local and known to do a great job. Thanks for the reimbursement opportunity. That is a wonderful option that should be available more often. He did a great job.

The tech was on time, courteous, and professional. He made best practice recommendations for my brand of dishwasher, and promptly corrected the problem with it. In addition he explained how and why the issue with my dishwasher happens. County Refrigeration Service, well done!

I was pleased with the service I received. The technician that performed the service was polite, friendly and listened attentively to me as I explained the problem. He completed his work and share tips to maintain upkeep. Highly recommend Company CHW assigned to take care of my problem.

My a/c was short cycling I called at 7 am and it was repaired by 2 pm the very same day. I couldn't be happier with the company that was sent to repair my unit. Thank you Choice Home Warranty for your quick response time to my issue.

After multiple trips to repair our ice maker it was determined it could not be fixed. It is only five years old and the retail price to replace is about $2500. We were offered only $500, which is the balance of the allowance to replace the ice maker AFTER the repair charges were deducted. This is NOT what we were told... that a greatly reduced amount of money would be offered. We were told if an appliance could not be repaired it would be replaced. That has not been the case.

The Plumber came one week earlier than the appt scheduled because he happened to be in the area, which was nice. He fixed all the problems we had very rapidly, was. Very pleasant, and Cleaned up very nicely after he was done.

An appointment was set for the next day but called a few hours later and came the same day. The person was very knowledge and friendly. We are so glad we switched to Choice. Their service has been quick and good unlike the last warranty company we used.

The technician was amazing. However the ceiling had to be opened to find the leak. Once it was opened they determined it was the flange. Now CHW won’t pay to fix the ceiling. I’m paying for the flange because I understand you don’t cover that. What’s the purpose of CHW? Then the rep told me to take it up with the plumber because it wasn’t authorized. Now as the customer and homeowner how would I know if you guys authorized it or not (because you didn’t communicate that to me at any point) and how would the technician know where the leak is coming from without opening the ceiling. Long story short I will NEVER EVER use CHW or recommend you guy. Your call times are horrible, the rep put me on hold 3 times to tell me the same thing and then you aren’t being upfront about what’s authorized! Do better!

We were very pleased with the serviceman who came to help us with our problem. He arrived promptly and was masked as a precaution, which impressed us. He was able to quickly find the problem but, unfortunately didn't have the necessary part needed as it was not a common problem. He ordered it and set an appointment to return after we receive it. Fortunately, it isn't a part that was an emergency. I would highly recommend this technician.

You guys gave me a replacement amount. I declined it and your case manager got back to me and increased it closer to what I needed to replace. We had to add some but I was really thankful she helped us out, Thank You.

Very personable, answered all my questions, did not treat me like a dumb woman. Arrived on time, had what he needed. He treats a person how he would like to be treated. Showed me what was wrong. I would recommend this Company.

The local repair technician that came out to do the work was pleasant, efficient and knowledgeable. He identified and took care of the problem quickly. I would definitely recommend them and be happy to use their services again if needed.

There was no hot water. Maintenance came made quick adjustment under the sink less than 2 minutes he was done. It was the lines were mix making noise and no hot water. Now we got hot water. Now I got more problems in the upstairs bathroom. Shower head is point to the wall and unable to adjust and sink faucet is completely loose not holding tight. Need service.

Our Air-condition stop working on hot and humid day. ICED FLAME LLC (technician) very professional, Great Customer Service, Knowledgeable and very Quick response. I would highly recommend this company as they help us with short notice. I never seen quick response.

Tech was very friendly and knowledgeable and explained and fixed the problem. I am very satisfied with the time responded to the service request. I would recommend the company to my neighbors and friends in my area. Great job done!

The technician was sent 24 hours after my refrigerator failed. He checked everything thoroughly. Listened carefully to my description of the problem and explained a process to take care of this "warming of refrigerator and freezer compartments" if it should happen again. Was very respectful of the client.

The tech, Lee, that you sent out from Cool R-Tech is fantastic! You need many more like him. His response time was great, service is excellent and he has communicated to me throughout the process which is so important. Thank you!

Tracy ** a local agent with Choice, helped me to locate a claim specialists. That was awesome. She was able to put me in touch with a claims specialist that was assisting me in resolving my busted washing machine issue.

The technicians who came were very professional and replaced what needed repairing. A slight bit of cleanup could have been done from the small amount of debris from replacing the broken item in our bathroom. But otherwise everything went very well.

I purchased a home warranty package under a new promotion. I was sold on the perks. I however have yet to receive the warranty email, confirmation of account but the $480 was taken out of my account same day. I have spoken with my rep a few times and the email hasn't appeared. I feel misled and will probably cancel bc the survey got to me 5-10 min after my payment went through. I don't like shady business.

Have not received service yet. Have not received a call from a service technician yet. Email received to find a plumber on my own, I understand that is part of the service that the home warranty is supposed to provide? Thank you.

I was pressured into accepting this service and I decided it was not in my best interest. So last night I requested a cancellation and that was within a 24 hour period. I do not see the credit on my credit card. I will be moving on to the next of contacting an attorney for being duped into this. So that is my story. I am not a happy woman right now for being pushed into this.

My experience with Choice Warranty sales and customer service was outstanding. The representative was very knowledgeable and did the best financial option to help save throughout the contract. He offered veterans program or plan for future savings. Great job. I will continue to refer more customers to Choice Warranty. I have already referred (2).

I am pleased with the professionalism of the people at Choice Warranty. They were easy to work with, the service representative was kind and helpful, and the repair was scheduled and completed in a timely manner. I am glad we got the home warranty.

Repair man came to house. Checked tub and faucet. Went downtown but no parts at Lowes, so had to order. He did return in a week and replace the faucet with factory parts as we had American Standard (had tried universal parts he got uptown and they leaked, so had to return them). Overall, though we were without tub for awhile, we had another we could use.

Ken answered all of my questions. We have had a bad experience with other home warranty companies so I had a lot of things to cover. Hoping your company satisfies our needs. Price is good and he offered a discount price.

Today's experience was very enlightening. The service rep Brett extremely patient and knowledgable in addressing all of my concerns. He was will to repeated some details to include my husband in the conversation. Have the ability to speak with representatives that will speak and understand my concerns in english is very important to me.

Drain was slow at first. Then nothing would go down. I called CHW and they connected me to mister clogged drain. They came to diagnose them when approved for the service needed; they scheduled an appt to come complete the job. Yay my sink is draining and I’m ready to Wash dishes again.

Just made claim for a sliding garage door, to be repaired, still waiting for a date as to when it will be repaired. My need was address immediately. Very pleasant person on the phone. I will highly recommend Choice Warranty to my friends.

Central air was not cooling, just blowing warm air. Outside compressor / fan not operating properly and the technician had to replace the capacitor on the outside unit. This was done in a very short time and corrected the problem without any delay. Tech was professional and we were extremely lucky to be able to have Choice Home Warranty set-up the appointment and have this problem corrected during what is a very busy schedule for air conditioner repair folks, with the temps here in West Tx at 100+ degrees on a daily basis.

One of the air conditioners serving my home seems to come and go. It cools for a while then, although still running, ceases to cool. I called Choice Home Warranty and discussed with their representative the means for having a technician diagnose and repair the problem. CHW arranged for a technician to come the following day and assured me that I would be satisfied with their work. I'm looking forward for the repairman's visit.

I fell for a sales hook and decided against it within the first half hour. The sales rep said I could cancel at anytime for a refund or I would not have purchased. I requested cancellation in writing and was told to call an 800 number which was not provided. HAVE NOW SPENT MORE THAN 4 HOURS ON HOLD IN MULTIPLE CALLS AND THEY KEEP TRANSFERRING ME AND STARTING IT ALL OVER AGAIN. I will soon be contacting the Attorney General and this unprofessional outfit.

Five Stars Electricity group was very helpful in finding the issue with loss of power on 4 kitchen outlets. I recommend them for West Chester customers. Great service. Great explanation. Very respectful. They do very good job identifying the issue and diagnosing the problem.

Problem started Aug 6 2020. My refrigerator was displaying a Er F1 code. I had to reset the breaker 10 times on August 6 2020 an on August 7 2020 and 4 times my thinking there's a problem l call to report the problem.

Our AC stopped working and I noticed the thermostat screen was blank. I called to submit a claim and after 24 hrs was given the reimbursement option. I was in process of finding my own tech when suddenly the thermostat came back and with it the AC. I then called and cancelled the claim.

Very easy to submit claim (which can be stressful with some companies).. But yours is NOT. All dealt with VERY FAST by your company! Tech is coming out to look at it tomorrow!! Highly Recommend CHW to others! Always great service. Thank you!

The people were all professional and courteous. We have never used this policy but hit water heater went out and I called it in one day and the next day, I get an email saying my monthly rates were going up. Wow. One time use and rates go up.

Pipe was leaking from the water heater. The technician was very professional and swift in fixing the issue. He also offered some advice to have my system operating properly and prevent certain issues from happening in the future. I appreciated the advice and care for my system and home.

The technician dispatched to my home was nice and very informative. However, I am unsatisfied with Choice Warranty and their handling of claims. The issue that occurred with my AC unit was not able to be detected during our home purchasing or inspection process and it is ridiculous that I am being told I have an excellent home warranty that in reality, does not do what it was purchased for. I will not be recommending it and will be purchasing from another warranty company after this contract has ended.

Service tech was excellent. Answered all questions, diagnosed problem and provided solution within an hour! Refrigerator is now working properly and we don't have to worry about it! He called thirty minutes prior to arrival and was on time. I would recommend IHN Professional Appliance Repair to anyone needing help fixing their appliances.

Our AC was cut off by the float switch. I called on Saturday August 8. An appointment was scheduled by the end of the day for Monday August 10. The tech actually came early, knew exactly what to do, and we were up and running within an hour.

The A/C was not cooling the house. I created a claim online. Within minutes I had an email with a scheduled appointment from an A/C repair company. They were scheduled the next day from 3-8 pm. The next day the gentleman called and said he could be there at noon. He showed up, told me what the issue was and fixed it. He was very nice and we are very pleased with the service.

It was easy to submit a claim online and get an appointment scheduled ASAP. The tech already had my contact info and everything. The only issue we had was that the tech had to come back after ordering a part, and we had to be the ones to initiate a follow-up. But he did come the next two business days and fixed the issue so all is well.

The Company, Rel-O Plumbing, LLC was fantastic. Ty was very knowledgeable, pleasant and professional. On time, practiced safe Covid practices and did a thorough job of cleaning up after himself. I recommend this company for all someone's plumbing issues. Ty also cleaned up after himself.

The Technician was Knowledgeable, Courteous, Efficient and Professional. He wore his mask even though I forgot mine. He came within the allotted time and got the job done quickly. I am no longer melting! It would be helpful to have any repair technicians call prior to coming to the house or call when they get to the house. Since my office is in the back I don't always hear the doorbell.

Our policy “kicked in” on 8/8/20 after the 30 day waiting period after joining on 7/8/20. On 8/9/20, our master suite air conditioning failed to cool appropriately but was working. We called in for an assessment yesterday on 8/11/20. A very nice gentleman from Iceberg came and diagnosed low Freon likely from a small leak. He was ready to add sealer after being told by Choice to go ahead but was called back just before starting and being told it was not approved as it was a prior problem. That is not true at all as the home is only 3 years old and the air conditioner had always functioned perfectly as we have it serviced and checked professionally every 6 months!

Our JennAir has been out of service since April! You sent 3 different servicemen to handle the problem of not being able to use burners. Now your case manager wants to "settle" for $700! Unable to find one to replace ours... at least for that price. We do not understand your motto "fix or replace". Your manager Freida ** is not accessible. When she did contact us, she said there WAS models to replace ours, but we have been on the computer for 2 hrs. today and there is NOT!

He was amazing and I will only choose him for my repairs every time if possible. I would use him outside of my warranty for routine maintenance and such any day. Shoes up early, works quickly and explains everything clearly.

AC not cooling. Was extremely satisfied with quick response and knowledge of the technician. He also took time to explaining his repairs cause he did not have the exact capacitor required but was able combine a couple which is apparently common practice in the HVAC repair world, he also had to battle wasp nest after being stung earlier.

We were trying to find the decision on our recommended repairs. The woman customer rep was very rude, ill-mannered, had an attitude & refused to assist us. She refused to tell us the decision & reason why; in pursuing this with the man who renewed our contract he submitted in the wrong email. It took us 3 phone calls (we were rudely disconnected) & 3 attempts for the man to correct our email. I am very disappointed with customer service reps. The tech person sent out was excellent.

Our a/c quit working on Sunday. Called you that day. Service (Bosch brothers) was dispatched next day At 11:00 am. Problem found and fixed within an hour. Turned out to be a dual capacitor. Tech kept me informed by phone & all went well. Great job! Thanks.

There is no good reason for denying my claim and appeal. The water pressure in my kitchen sink suddenly went way down. It has not affected any other faucet in the house. Yet, you assert that you won't cover it because it has an external cause. It seems to me that you cannot tell the source of the problem unless you send someone out to look at it. All this seems unlike you and ridiculous. Then, I got an email saying you think my appeal if fake. Oh, good grief!

I had a very positive experience with our claim. We were able to use a local contractor through the reimbursement program. The approval for the work was received very quickly and the website was very user-friendly. Everything worked out great as long as our reimbursement arrives as planned.

Both Tech were completely polite and positive, they talked me thru their process. They allowed me to ask questions without making me feel like I was in the way and they assured me they would not leave until the work was complete and I was satisfied.

Compressor failed. Old Maytag. Died of old age! Repairman was very knowledgeable and personable. I am quite satisfied with the service that was rendered and will recommend CHOICE to all my friends and Family. Love my New Fridge. Thank You.

They blame not having service reps on COVID and for you to source your own contractor and file for reimbursement, but get this, once you have a contractor you need their approval. They say if you don't get their approval prior to fixing it then they will not cover the work, but they delay the approval for well over a week. I guess no Hot Water for a week I need to tell my family, until I can have the the unresponsive team over at Choice to give me the ok to give my kid a bath with warm water. The fact that I had a sick child who needs a clean house and clean hands it is not acceptable to go a week+ in waiting for an approval for a new hot water heater. Stay away and if anyone wants to pursue a class action I will gladly take the lead as I'm sure they didn't do their due diligence in sourcing a contractor and breached their own terms.

Called about electrical outlets and despite message indicating longer than usual wait times, my call was answered within a few minutes. Associate took my information and explained that I would hear back within 24 hours. I got a call back within a couple of hours that an electrician would be out the next day. Very prompt service and the electrician was great too!

My technician was great. I am upset with Choice Home for denial of payment for the replacement of the fill valve. The letter I received stating why is a bunch of malarkey. I am truly unhappy with my claim being denied.

Shower stoppage. Water backed up and ran water over onto the floor two times. I then covered the floor plastic. The tech was here for a short amount of time. I hope the problem is fixed. The tec was very nice and tried to assure me that the problem was taken care of. The bathroom is rarely used. Time will tell.

Microwave broke. It went out on July 31 but we did not get anyone out to check it until 2 weeks later. I am pleased with the service but feel like we needed a little quicker response. If this would've been our AC it would not have been acceptable in SE Texas.

Choice Home Warranty did not help us at all, and we had to find our own technician. They also didn't pay for the service call cost. We might as well not purchased their warranty at all. A big waste of money.

I am very disappointed with the decision that was made regarding my AC issue and repair. My unit was not working properly and was flooding my house, this should have been a qualified repair! The damage that the flooding was causing to my home was serious and will no doubt cost a significant amount to repair. As a result of your decision I had to pay the service call and the repair bill, which most certainly cost more than it would have had I not used my “service plan”. As a result of decisions like this I would most likely not recommend Choice, and I most likely would not sign on again when my plan expires.

Choice could get a service person to respond until 08/20/20. The person I talked with was Polite. The email I received did offer me to find my own repair person and be reimbursed. This was my very first request for help after paying for a 3 year plan.

Customer service handled very well on providing the technical information. Also gave me a best quote compare to other competitor. New policy number:- **. And for a whole 5 year, 1 extra year was given as discounted price. Even though, when I called back to the POC contact number and it was busy. But right away I received call back from same representative in a very well genuine manner.

Great and quick response... Great understanding customer service. Time was a key factor and it definitely was taken care of. From time of my email to the call back and email response was incredibly fast and with the utmost respect for my concerns.

The claim was processed very fast, before 24 hours I was given an appointment timeframe and date. The referred company contacted me the day of the appointment telling me know what time they would be there. The technician was punctual and very knowledgeable, he came in and fix the problem swiftly.

Was a great experience. Ralph, the sales representative was outstanding explaining all of our options in an easy to understand manner. Had a few different options and never felt pressure to accept any contract.

I called on 8/1/20 to start a claim for my dryer. I kept receiving emails about the COVID 19 delay that you were having trouble getting a technician that if I wanted I could try and see if I could get my own service technician to come a get a reimbursement. The technician wasn't too happy that he couldn't speak to a person to authorize the repair, doesn't like the online work. I was disappointed that I had to do all the leg work and almost 2 weeks without a dryer is too long to wait.

Yesterday our air-conditioned stopped working the compressor unit got so hot the unit shut off. We entered a claim on-line, got a call in about 15 minutes, set an appointment for today. Ultra Air Conditioning came and replaced the fan motor. Back working great. I have had several other issues with problems which were not covered. This one was perfect.

Thank you to Maurice for providing valuable information and pricing for my home warranty. I appreciate that you worked with me for an affordable warranty that fits my budget. You explained how the program works and a breakdown on what's included in the warranty. I feel relieved that when something happens that I will be taken care of by Choice. Thank you.

Excellent Service. Very quick action from Choice. Came in within a few hours. Much earlier than appt. Repairman/contractor was one of the NICEST person I have ever met. Expert, in 5 sec, he knew the problem, had part & fixed it in no time. I wish all the service people are like him. KEEP UP THE GOOD WORK CHOICE.