Choice Home Warranty Reviews

I called after watching the George ** add to get a quote. The representative was friendly, knowledgeable and spent extra times discussing various options and answering my questions and concerns. I especially liked that she provided me with her contact information and stated that if we had any claims/concerns I can contact her personally. In the end I feel we were able to purchase the best product at the best price.

The first time I used Choice Home Warranty I was disappointed in the response, but after following up with them, they made things right and did what they were hired to do with ease and no hassle for me. The first claim I had was for a dryer that was not heating. The Choice technician came to my house promptly and found out that it was an electrical problem with the outlet the dryer was plugged in to. I then had to go back to Choice and file another claim. So far things have been smooth and professional. I am satisfied after a rocky start.

I put a request in for a service appointment on 8/17. I am still waiting for an appointment and when I call to check on it, I don't get any specific answers. I've always gotten a response with a service appointment within a couple of hours. I know I can get my own service tech, but do not have a good contact - which is one of the reasons I use this service.

Washer stopped working on Sunday Aug.16th. I called Choice on Monday 17th, the appointment was set for Wed 19th and the job was done. Washer stopped working in the middle of a load of washing. I tried everything I could think of with no results. Called Choice, made a claim, Choice sent out a tech from Blaze Repair shop. The tech checked the washer out and told me it needed a new pump. He left and came back with new pump. He put the new pump in, ran the washer, it worked fine, we have now used it for several loads and it works fine at this point. Also the tech arrived at 11am, on time of the appointment.

A tech was not available through Choice Home Warranty. I had a local tech come in and asses my needs. I submitted his estimate and Choice almost immediately approved the service and I will have my appliances working again in short order. I am very pleased with the service I have received and will recommend Choice Home Warranty to all.

Never had problems with Choice Home, they fix my appliance when it's broken, I placed my claim the other day and plumber came the following day, today they replaced my garbage disposal it has a leak. Happy customer! Been with them for 5 years now!

Great job, when first I called the customer service, it took long time to answer me, then he kept arguing when it happend and how long, too much questions, because I'm far away from home, was not easy to answer, there is a company responsible to rent my home, yet everything went smoothly after that.

The guy on the phone was very quick. I really hope that my service is better than the phone call because it seemed like he just needed to meet quota & rush me off the phone. This will be my 3rd home warranty company & if y'all don't live up to what you say I can promise you I won't use you any further. So here's to hoping a made a good CHOICE!!!

We received the warranty with the purchase of our townhouse. We used it to have our locks rekeyed. After the long wait to speak with someone, the process went very smoothly, and the locksmith was very efficient and respectful. So we were extremely satisfied with everything except the phone experience with Choice.

Allen was nice & easy to talk with!!! This will help us with any appliance repairs & replacements we may have!!! We look forward to working with you!!! Thanks for your help Allen!!! GOD bless!! BE safe,, be careful,, be blessed.

The plumber was very friendly and very professional. He was on time for the appointment, and also came before the day of the appointment. I am very satisfied with the work that the plumber did. I recommend the plumber for the good job he did.

I submitted a claim and then a confirmation was emailed within minutes! I have always received excellent service. Technicians were professional, knowledgeable, reliable, personable, and also gave suggestions for next steps to ensure that the covered items would continue to work. I am looking forward to and believing that I will receive the same level of service during my next appointment.

This company is a total ripoff. They deny claims on the most common wear item for AC units saying not wear and tear. Currently I have a complaint with my state AG, and looking into class action suit. They’ve already been denied in California and have a suit against them in Arizona. Thousands of complaints by BBB. Only get them if you like throwing your money away.

I would just like to say that this time my experience was pretty good. That is both Choice Home Warranty CSR that took my call was very helpful and understanding and the provider Mr. Freeze technician was able to fix the AC rather same day.

Excellent customer experience. Hope you can ask for Rob ** as he listens and gives an excellent presentation of the features/benefits of his company's product. Very personable and makes you feel important. Give him an opportunity. You won't be sorry you did.

Let's look at overall performance;

My first claim under my contract. I was very pleased with the technician sent by One World Plumbing. He called prior to arriving, was very respectful, came with the part, and had the job done within a short space of time. I'd not hesitate to recommend him for a job well done!

The plumber was very professional and efficient. He was informative and that made me feel good about his ability to perform the necessary work. I was contacted on the arrival time and that time was kept when the plumber arrived.

Very courteous, knowledgeable, kind and professional. He was patient as he explained and answered every question I had. Knows what he is doing and stayed to ensure AC was working before leaving my house and gave his card. He is the only person I want to work on ANY of my appliances EVER!!!!

WILL ELECTRIC WAS SO PLEASANT AND KNOWLEDGEABLE. CAME IN GOT THE JOB DONE AND DID NOT TRY TO GET ANY EXTRA MONEY.. A person can always trust technicians that has the customer in mind and not try to line their own technician pocket. We as customers want to be able to trust the worker's word when they come out to repair something and not feel as if a vulture is coming in the door, Will Electric is an excellent company. Thanks for sending him.

The rep Brett that contacted me was very helpful in answering all my questions about the coverage that you provide. He was very friendly and took the time to assist me. He is without a doubt a definite asset to your company.

I called Choice for the first time for our refrigerator which some parts went out. Upon calling Choice, the representative seemed like he was preoccupied with something else. I told him I needed to submit a claim on our refrigerator and I also told him that I may ask the technician for advice on our dishwasher which is missing a lid to the soap dish. The representative filed a claim first for the dishwasher then told me that I can't claim the dishwasher. After some discussion we filed the claim for the refrigerator. The representative was not rude but he seemed quite disinterested in helping.

We experienced a problem with the digital control panel on our oven. We received very prompt attention and the service provider was very competent and professional. We are very pleased with the good service we received and will recommend this to our friends and family.

1st off I had to keep calling to get the vendor & Choice Home to do their job. Everyone drop the ball. No one did anything until I called to check with them, on top of that they charge me almost the whole cost of the bill & then when I asked why I received no explanation.

A/C was not blowing cold air. The outside portion of the unit not running. Called in a claim on Sunday and was handled quickly. By evening Choice called to say they had a tech. The tech would call the next day for an appointment. The tech called and would be there the same day. So pleased at quick service as we have an elderly person with extreme COPD, which is affected by extreme heat or cold.

I have had Choice for a number of years. Each time I have made a claim it has been a hassle becasue I have to arugue with them. When my washing machine went out they offered me very little to replace it. After 3 phone calls they at least went up to the lowest price machine I could find at Lowe's. Now my slide in electric drowndraft stove has went out. It will cost me 3000 to replace it because of the downdraft. They offered me 339, then went up to 575. They now say they will give me 800 but that is not even a third of what I have to pay and for an electice slide in range at Lowe's. The least is 1200.. The lowest with a down draft is 3200 there. I don't think this is a fair amount but I am very tired of fighting them. I will most likely be cancelling or at least not renewing with them.

The technician was friendly, knowledgeable, and was able to answer every question. Our time window for arrival ran late but the technician was very nice about it and informed me earlier in the day so I could plan accordingly. He had the part we needed available in his truck, and problem was fixed before he left our house! Quick, easy, and efficient! Thank you!

I filed a claim on 7/27/20 and a technician was not found until 8/17/20. I have been in contact with CHW several times by email and phone regarding their inability to find service providers in rural areas (this has been ongoing since 2017 so has nothing to do with COVID 19). I usually get scripted responses telling me they are diligently working on it. What they offered was for me to find a service provider and be reimbursed. When I tried this I was told by various service providers they wouldn’t work with a home warranty company because they Usually deny the claim or it take weeks to be paid. This was true when I found someone to repair my dishwasher. My claim was denied because door gaskets are excluded. I don’t have a problem with that because I read my policy and the exclusions prior to the service call. However the service call was $80 for the diagnosis and I am only supposed to pay $45. I was told I would be reimbursed $0.

Our A/C was not working. Weather was 95 degrees with 80% humidity. Notified Choice on 8/18 at about 9:00PM. Was notified Bosh Bros. Air would be assigned our call but couldn't came till 8/23. Choice suggested we call Bosh A/C to see about getting them out earlier. Called Bosch on next morning and they said they would try to squeeze us in. Bosch called that afternoon to say they would come at 3:00. Arrived on time and proceeded to analyze and fix the problem quickly. Got A/C working and all is well. Thanks Choice and Bosch Bros.

Slava arrived on time and quickly analyzed the problem with our AC unit and made the proper repair. The unit has functioned very well since. He was very knowledgeable and made other recommendations to keep our unit properly. We would definitely recommend him to our neighbors and friends. Overall, excellent and proper service.

The tech was able to pull the water line up through the hole in the floor (which I hadn’t been able to do) and then cut out the part that was leaking and spliced things back together. He also showed me how to change the water filter in the system. Fast and easy. The service fee was a little high, I thought.

Have already contacted Choice regarding the unscrupulous tech that swindled us. We called someone after he left and he had it fixed in under 5 minutes. We have 2 units, one large and one small. He didn’t know which furnace to look at and took pictures for you of the wrong one. $527.50 unnecessary charges!

Is called to cost compare and spoke to Adam. If you listen to the call he was pushy and kept asking for the email. I almost hung up and called back to get someone else. If I can give Amy advice since being in sales my whole life is to train employees to not sound like they are reading off a piece of paper and to not be so pushy. I have 30 days to still decide based on this call to cancel.

Would of given 5 stars but had to wait until Monday for a service repairman to come and it would of been Tuesday but I called back several times to ask for someone to please come sooner since it we live in Florida.

Technician was very courteous and called 30 minutes prior to arriving. He explained what needed to be fixed and worked on it promptly and professionally. He wore a mask and maintained social distancing. Very happy with the service he provided.

We purchased a warranty from Choice Home Warranty when we purchased our Cypress home last year. We've now had two claims either denied, or not covered in full, contrary to what they advertise that they cover. They then point to the contract where they have several limitations outlined in fine print, and this is what they fall back on to decline the claim. They claim that they will either cover repairs, or if more cost effective, replacement of an appliance with another model with similar functions and features. But then they low-ball you if they determine the cost of repair is too high. The first incident was when the upstairs air conditioning went out near the beginning of the COVID-19 pandemic (denied). The most recent incident is our washing machine. We filed a claim and CHW sent a technician to inspect it. He stated that the work would likely cost more than a replacement.

Placed a work order. Response was quick. Scheduled service for 4 days later. Provided information about technician. But I didn’t need the service. I canceled the claim the same day the service was scheduled. Overall the customer service was excellent. The service call charge they told me When I joined was $45.00 per claim. But the amount That they told me to pay to the tech was $65.00. That was not good. I did not avail the service. So I did not have to pay....

Electrician was able to fix the problem without any difficulty. He was able to diagnose the problem easily even though most others would give up and leave. You will not be disappointed in getting this technician. Will rely on Choice Warranty for future repairs. Thank you!

The technician contacted us on the date he was scheduled to fix the plumbing issue to advise of his time to arrive. He was on time, friendly and professional while at our house. He had to order a part and explained what was wrong and needed fixing.

Reported Aug 17, 2020. Bay Town Heat and Air was assigned as our service technicians. They arrived on Wednesday and repaired the A/C in less than 30 minutes. They contacted me on several occasions to let me know the status of the technicians. Great company and service, very professional and courteous technicians!

Repair central air conditioner....very professional.. On time cold air is coming out....wonderful.. He was pleasant, answered all of my questions.. Wore mask...put booties on....checked everything out.. I watched him no problem... He the best recommendation...for everyone, friends, family, neighbors, churches, schools, businesses. Like I say very professional and curiosity great.

CHW repaired my appliance in a few days. It works perfectly now. The technicians wore their mask. They were friendly, polite, and they got the job done. I would refer my friends and family to use CHW. I enjoyed their service that they have given me and my family.

Technician arrived at scheduled time, went to kitchen, did repair, left no mess, explained what he had done, politely asked for service fee, gave me a copy of work order and left. While in my home he wore mask and shoe coverings.

Excellent service! I had my plumbing fixed and my ice maker in the fridge fixed all in one day. Very quick response from Choice Home Warranty and the technicians they called out. Thank you for the quick turnaround.

Making a claim online is fast and easy, however, I do wish there were a few more options available when listing my issue. I completed my claim online and in the morning. I had a service tech at my home the same afternoon. Perfect!

The technician was very professional and knowledgeable. He had the problem solve in minutes. He had the part on his truck and we did not have to wait for one to be ordered. I would highly recommend using this company again.

Fantastic, a/c wasn't working, Mike (tech) came and checked everything and found out my thermostat was bad. Mike did a great job and was very nice. Am very happy, only cost me the sixty dollar call. Thanks to you and Metro Heating and Cleaning.

Thanks for saving me hundreds of dollars on this repair. The company sent was very professional and helpful. Everything was repaired in a timely fashion. Thanks again. The service was amazing. And everything was covered. I will be recommending you guys to family and friends.

Great customer service, great deal!! Not sure why everyone doesn't use your service. Not sure why we let our service lapse??!! We bought our first home last year and 2 months after we let our policy expire our AC bit the dust! What an expensive, inconvenient lesson, but one we will never make again. Live and learn!

Completely satisfied with Choice Home Warranty professionalism, promptness, and sincerity in getting my claim processed. The services rendered by the company were also satisfactory. I would refer CHW to family and friends. I have had to submit several claims and had 2 very bad experiences; my very first claim made and then another 1. However, CHW is great in providing services and timeliness.

Prompt assistance for our order without any delays. Young Professional came out and looked at the problem. Had to order a part and came back the next day and worked on the problem with our dryer and fixed it. We paid the 75.00 service call and did not have to pay anymore for parts and labor.

No one vendor with CHW responded to job so they allowed me to choose a tech for my HAU. The process took a moment but the unit was fixed in a day. Reported failure online 1am. Fixed 3pm same day. Thank you.

When the technicians come to my home they are always courteous, and efficient with as they do their work. They are always come to my home on time, and they are never late. I would highly recommend Choice warranty to any friend.

I signed up to Choice home warranty one year this October. Since then I have had to file 4 claims. 1 for a 3 year old hot water heater, which was denied for payment. The 2nd for a leaking well tank which was also denied. The 3rd was for a air conditioning unit, which was paid out at $175 towards labor costs and the final so far was for a dishwasher that is not working. I placed the claim on the dishwasher on July 6th and it is now August 19th and still it is not repaired. The first technician that was sent out cancelled on us twice. He then diagnosed the issue over the phone and came to replace the part. However, his diagnosis was wrong and he needed to order another part. He left to order the part and left water behind are dishwasher on the floor that leaked through the floor boards and into our downstairs bathroom.

Service person arrived on time. Did not wear any PPE and I had my grandbaby with me. He also did not have the necessary part for the repair and will have to return another day to complete the repair. Very inconvenient since there is never an exact time given for an appointment, just a window.

I was online checking out a new warranty because I was very dissatisfied with my current one, to my surprise, I received a call from a gentleman named Shawn from the site I was on at that very moment. He was very very kind and had a great price for me! Thank you Shawn for your kindness and your polite enthusiasm!

Very happy with Choice and Brick Street Construction. Arrived on time, great communication and very professional. Diagnosed the issues and repaired all issues. Showed pictures and explained all issues prior to fixing. Took necessary precautions for homeowners concerned on cleanliness. Would recommend both to family and friends.

The technician arrived on time and now I have cool air. The AC was fixed in a short period of time. Choice Home Warranty is an excellent value. I have recommended Choice to many of my friends. I feel having a home warranty give me peace of mind.

I'm a recent convert from First American Warranty. This was the most amazing service I've ever had. I've now moved all 3 properties over to Choice and will never go back to 1st American. Service was even quicker then CHW promised.

He is very responsible and respectful and I would highly recommend Mr. **. But as Choice Warranty, has not fulfilled their obligation to me. I have paid Mr. ** the fees to replace the unit because my Tenant has breathing problems and they have been without air-conditioning since Saturday.

AC not running right. Repairman was on time, courteous, professional and worked very late in the evening under harsh conditions to complete the repair. He checked to make sure we were satisfied with his work before he left.

I have been without a refrigerator for 11 days now. Choice has not made sufficient effort to get a technician out here. I called for help two times and have received none. A manager was supposed to call me back and has not.

Makes a hum but does not come on. Water does not go in and machine does not spin. Checked fuse and fuse good. Checked water faucet and it was OFF. Am in process of canceling order. Please forgive me for any time or trouble I have caused!

The customer service speaking with the reps were great. I had a schedule appointment from 11-3 today. The technician called me at 7:30 stating that he can come out between 9-11. I asked the tech will he call me before coming out so that I can make sure my husband was up because he is working night shift. The tech did not call me until he was at the home. I asked if he can wait for about 10 min and my husband would be home. He stated that he would wait. When my husband arrived he stated he saw the tech passing him. He called and he would not answer the phone. I text the tech to see if he was coming back out today because he text my husband that he will be out later today. He texted me and stated that he will be out on Monday. I cancelled the order and asked could another company come out instead.

Service request was quickly honored by Choice. Tech assigned replied promptly, was punctual and he described the problem and proposed resolution clearly. This is fast becoming more of a labor instead of me wanting to do something nice and keeping that simple...

I want to commend Greg ** for providing Superior assistances with my decision to purchase a 3 year Plan for a Home warranty by Choice. He was professional, informative, took time to find me the best discounts he could obtain for me. Will recommend Greg ** and Choice to friends.

So far technician friendly and knowledgeable, waiting on parts to be installed. Likable and would recommend Rich from Kapow to anyone. Waiting almost 2 weeks because of Covid 19 was okay. I have been a client for over a year and would recommend your service to everyone I speak to.

We bought a warranty for our house to have an easy, no-hassle solution for repairs. And so it was for the first two repairs! We had a refrigerator repair that was done expertly and a couple of parts replaced on a dryer. We figure this saved us the cost of the whole warranty, which was nice, so we extended the warranty for a few years.

My experience was great the person I spoke with was tolerant of my decisions was not pushy explained everything in detail and would reexplain if needed. I believe I got a great plan and will enjoy it for a long time. I felt as if he was interested in me and my needs.

AC stopped cooling the house. Technician was very knowledgeable and provided best service. The appointment was made immediately and choice helped through the process. Choice made the process and experience seamless for us. Great customer service overall. I would recommend Choice for home warranty.

This is the second time this technician have helped us with a plumbing problem. Johnson's Plumbing does a great job and they were extremely pleasant to be around. We would like to have Johnsons Plumbing for all of our future plumbing maintenance.

The technician resolved the issue and he was courteous and on time. He-explained the issue that is happening and replaced the faulty part. It started working better after he completed the job. After the job he followed the COVID 19 protocol of wearing the mask when he was working. We value this very much in our family as the days are very hard and if we fall sick there is no one to take care of us. That would be disastrous to our family.

He was very friendly and knew what he's was doing. I was Very happy with the experience I had. I would recommend this service to anyone. I liked the fast response. Choice did a great job having this kind service. If you do this in all features you're doing a great job. Thanks again.

When Integrity Home Sol. Came out he was very nice but he told us it was one problem and then come to find out it was the fan motor. He said it would take 4 days to get because the air was 14 years old then he went upstairs, took a picture of what I thought was our coils and said it was full of mold and we should have it cleaned and it would cost $2700. And told us if we didn’t that they would show the picture to Choice and every time something went wrong with our air we would have to pay because we never got it cleaned for the $2700. Then he proceeded to say we should have it replaced and it would cost $8100.

On a Wed the box started to warm up. By evening the freezer was 40 and the box 55. I applied for a service call Wed evening and got a referral that evening. I removed all of the food and frozen items. The next day the box was up to 70 but the melted ice seemed to be freezing again. The next day the box temp was back to 38 and the freezer was making ice. The service man came on Sat. although the appointment was to be the next Tues. He came early when I told him my age. He was very concerned about me and checked everything out and could not find a problem. He said it could be a control problem and said he would call me every day until after the scheduled appointment to see if it repeated before he would file a report with Choice. It is still working.

I was against a budget that my sales person was able to assist with and understood my circumstances however knowing this, he still continue to try and sell me an upgrade to my policy. You should teach your sales people that when someone says, "No thank you," they typically mean no thank you.

Technician arrived on time. Very friendly. Wore his face mask the entire time. Answered all our questions and completed the job very quickly explaining what the problem was and also showing us. Thanks. Highly recommend to anyone with plumbing problems.

My ac fan stopped blowing Monday evening and I contacted Choice Warranty and the submitted my claim immediately and advised me it would take 4 to 24 hrs for a contractor to contact me. By 6:36 AM I received a text advising me that On The Spot set an appointment for Wednesday between 7 and 11 AM. I live in Vegas and temps were going up to 114!!! I called On The Spot Air right away and I spoke to John and Megan to expedite my appointment and was able to get an emergency slot on Tuesday at 7 instead of the next day. They were very professional and helpful.

Downstairs AC was not cooling. Tech arrived in the appointment window and fixed the problem in 10 min. He was knowledgeable and very competent. This was a positive experience except for the fact that you are asking me to write at least 40 words.

Getting the run around with technical, waited for him to do the service for 2 days and then when I'm told a time and the technician is on "his way"...he never shows up for almost 2 hours! Ridiculous, will not use them again.

Filed a claim due to ac not working. It took 4 days for a contractor to be dispatched. The contractor said the issue was due to the age of the unit and the compressor had gone bad. Choice denied the claim saying due to the issue not being related to normal wear and tear but there was a line obstruction. I appealed the claim and called but was told someone would call me back in 24 hours after the appeal was reviewed. This is day 3 and I have not received a call from them.

James ** was quick to make contact with a promotional offer which he then made attractive enough for me to decide very quickly that I should proceed with Choice Home Warranty rather than any other company. I have recently renovated a new home and most appliances are new.

The Air conditioning unit was fixed the next day pretty quickly. No issues and it went smoothly. The tech that came out to do the repair was very knowledgeable and kind. I am grateful to have a home warranty after purchasing this older home in Phoenix.

I appreciate the tech Anthony who came to my house. He was friendly and professional, nice and if I had to do it all over again I would definitely choice the tech Anthony and refer him to my family and friends.

Technician came on time and fixed it. Explained the problem and its resolution. Great work. I recommend this technician and Choice Warranty others. CHW kept me up to date with the status and remind me about the appointment. Awesome work.

Michele did a great job answering our questions and we are very happy with our new policy. It will give us peace of mind knowing that we have coverage if needed. I hope we never need the coverage but I'm glad that we have it. Our house is only a year old.

The sink was unstopped and is working fine. I just did not like that I was not called when it was done. I was not able to be there but my son was and my son said that the tech said that he was gonna call but he did not.

I put in an order for electrical issues in my home, two switches, an outlet, a bathroom outlet and two electrical outlets on the outside of the house that are supplied by inside wiring and inside electrical box. I was told that the outside outlets were not covered even though the electrical wiring and box was inside. So I had to hire an electrician to repair those. It took about 7 weeks to have an electrician to come to do the repairs. He did a very good job.

The technician was very good, had good of knowledge about the AC unit, and was very professional. He figured out the problem quickly and solved the issue. He also recommended, steps to keep the AC unit up to date. I am very satisfied with his work.

The gentleman came out, checked both dryer and circuit breaker and determined that it was a bad circuit breaker. He changed out the breaker and my dryer started working. He was friendly but very professional. If I ever have electrical problems again, this is the company I will request.

My shower would not turn off, I called and told of my problem, I then asked if I could get Mr. Smith's Home Repair because they previously done service for me, through you, I was told "very politely" that they would put in the request, but if I contacted them, to give them the claim number I did, told them about the water running and was told that they would get it out to a service repair person, in about 30 minutes someone called to see if I would be home, because he was in the area, within 30-45 minutes it was complete.

Door has to be pushed hard to close completely, I thought the seal around the door needed replacing but it ended up needing a new hinge. That was good news but I was not sure if it would be covered. The claim must have been submitted as soon as the technician left; I received confirmation later that evening that the claim was approved and a date for the repair to be completed.

Unless initiated by the customer, emails are the only form of communication and it lacks details. Even when calling the service reps can't provide any additional information. Any attempts to cancel a claim or contract is met with excessively long hold times. This company will ALWAYS choose the cheapest patch-work option rather than a long lasting solution; unless you call them out on it. I considered myself lucky when I made the 3yr contract purchase with CHW; but after my most recent and unfortunately ongoing issue with my FIRST & ONLY claim, I regret ever doing business with them.

I requested 2 problems. The leaking water in my kitchen sink and refrigerator problem. Plumber came and checked, got $65 from me, never came back to install or fix the problem. The other guy scheduled to come out and take a look at my fridge. Never showed up on the scheduled appointment time. Problem never got fixed. I'm unhappy because Choice Home Warranty services never even called once to asked if the problems had been fixed or not.

We lost refrigeration in a new LG refrigerator. We were very pleased with the tech team that replaced the compressor and had the machine working again. Great job and very responsive service. Very happy we had coverage on this appliance. Even though our refrigerator was only a few years old, if we did not have our coverage this would have been a very expensive loss.

Technician was very informative and polite. He seemed to know exactly what he was doing and spent a lot of time to correct the problem. Choice Home Warranty sent him to my home only a few days after I called. Prompt service.

The water heater was approved for replacement since 8/13/20 and the assigned technician is not showing up. He gives appointment and never shows up or call. The water is still leaking and my basement is flooded. The technician is JS Plumbing and Drain **. Please no one should use this Guy. He is deceitful and rude.

Follow up is very slow, did not solve the problem. There suppose a case manager assigned to me in 24 hours, but have not hear from them. Told them I had my parents who are 90 years old live in the house. It is very bad service.

Put a claim in for my oven. With past claims, services was fast and easy. Technicians was great, helpful, neat ???? and safe. Would recommend to friends and family. Very glad and satisfied that I purchased this warranty last year, and would renew when the time comes.

Technician was sent to repair freezer which was not working. Tech was very good! Repaired freezer satisfactorily but I was later advised payment was refused as unit was not covered due to age. I had to pay tech out of pocket.

Did not receive any confirmation of my order by email that I was told I would get and when I got a return call to sell something else to me. Once again I was told I would get an email and have not received it. If this shows the kind of service I can expect I will cancel. I was really looking forward to your service.

Our claim was handled promptly and the HVAC tech contacted us within a few hours. The tech, Eric from Air Tec, was friendly, knowledgeable and efficient. The motor had to be ordered and is not yet installed but we feel comfortable that our claim will handled in an efficient manner.

Mr. ** Called to come a little earlier on a Sunday. Temperatures were 106-108! He identified the issue, fixed it and saw the coils needed to be cleaned and for an additional charge, cleaned both units. It was so hot that it took 6 hours to cool down and is still cooling 2 days later.

Technician solved problem immediately and he was very intelligent, professional and friendly. He was very punctual, respectful and assured me the confidence and displayed the excellent quality of his repair skills. I was very impressed by the technician and will give high recommendations.

Great response. Great technician. Called on Sunday. Had cold air by Monday afternoon. Have never had such a quick response and resolution. Technician very nice and knowledgeable. Also lives in my rural area.

Everything was fine with my claim.. but I had concern with the agent that took my claim. He was obviously very ill or something was terribly wrong. He was coughing and gagging so much I could barely make out what he was saying. At one point I asked to speak to someone else and he just kept wheezing, gagging and coughing. It was quite disconcerting and worrisome. Please check on him.

He was a very friendly, knowledgeable and respectful young man. I requested a mask upon entry and he complied without any issues. Got right to work and identified the issue fairly quickly and was able to get the A/C up and running. He showed us what to look for if the fuse flips again in the future.

I submitted a claim and it got denied. They are trying to say it was an electrical surge when that is not true. We have had no storms, no outages. Everything on my house works fine. The person handling my claim kept asking the technician if he thought it was an electrical surge and he said, "No. A number of things could have caused it to go out." I should not have to go through all this. I submitted an appeal. He sent me an email to call him. I have called him at 2 different times today and sent an email. And no response. The owner of the company has also called to talk to him and no response. His name is Rafael **. His extension is **. I need help in resolving this problem.

I have been a 4 policyholder with CHW for over 10 years. My AC unit has been having issues and CHW has had to send a company out 2x to try to fix my issue. The unit needs to be replaced but CHW refuses to replace it even tho the company stated it needs to be replaced. It just seems that CHW is picking what they want to replace and customer service isn't any help. At this time I really need to rethink if it's in my family best interest to continue my 4 policies or look at another company that will value me as a long time customer.

Updated on 10/15/2020: Unfortunately, problem is still unresolved. mechanic was professional and respectful, but this problem requires a Trane expert in wiring. System still will not go below 76 but return to 77 despite of setting. Very happy with warranty coverage nevertheless. Service is prompt.

I recently order a home warranty policy and dealt with a customer service agent on the phone. Freddy was very knowledgeable, explained what was covered and what was not, and provided all the necessary information. A very good customer experience.

Representative Freddy ** was very helpful in advising me to choose the best option of warranty for my home. I am looking forward to having peace of mind, knowing that your company will cover any emergency in my home should I require assistance in need.

The serviceman did an excellent job in finding the problem. He was very helpful in solving our problem and I would recommend him to anyone. He was very neat and tidy and cleaned up the area when he was finished.

The refrigerator needs to be replaced and it took a month to get someone here. 1 hour to solve. The septic tank is outside the foundation and not covered. This was known when I called in but yet a service technician was dispatched and I had to pay 65$ for the service (and CW knew they would not cover it). Complete disingenuous service. And now the dispute claims person won't answer or call back. Really bad business practices.

Updated on 09/07/2020: This is an initial assessment. I placed a service request on a holiday (Labor Day) at 9am, received email confirmation minutes later, then a text at noon followed by a phone call informing me that a factory service appointment has been set up the following day between 8am and noon. The timeline is incredible considering it is a holiday! I will place another assessment after the service call.

He came on a Sat and stayed until it was fixed in 90 degree heat! He was polite and knowledgeable. I would request his company again from Choice Warranty. He had all the repair tools and parts on his truck to fix my problem!

I have been a member of CHW for years and have had nothing but very good service from there customer services answering your claim requests in within a few days to the services technicians that have come to my home for the repairs that needed to be performed.

Working with Bill ** was thorough and fairly fast. Choice is rated number 1 and time will tell. Had nothing but excellent service working with Bill. Of course, have not used the service yet but expect it to be very good.

The unit was blowing hard and loud. He was courteous and knowledgeable and straightforward regarding the issue with the unit. Did a minor repair while checking the unit. He called ahead that he was on his way and was on time for the appointment.

The knowledgeable technician was on time and got right to discovering the problem. He quickly replaced the very old switch and all was well. The other light turned out to be a problem bulb. He answered all my questions and put all my concerns to rest.

Choice Warranty responded quickly, and did get me an A/C repair company to fix my A/C. Since the A/C went down on a Saturday, late afternoon, no one responded with an appt. until Monday, late afternoon. Unfortunately, they also cancelled on me on Monday, and wanted to move it to the next day because they had a technician out ill. With Covid going rampant, I'm glad this guy didn't come into my house.

My ac kept tripping and it was so hot and humid upstairs. I was scared that there was a true electrical issue because it was happening more and more frequently. The electrician was very thorough and diagnoses and repaired the problem. Thanks so much!

I needed a new warranty company, our previous one was just not working well. The guy I spoke with was exceptional. Thank you for being so helpful to me and my family and really give us peace of mind. This is a great company because this is super helpful to what we have needed to be done.

I truly am unhappy with Choice HW. My garage door broke. I called CHW and took forever to get someone. The man said he would send me email and that he had sent out for technician to respond. A day went by nothing. I called and was told they would send out another technician message. Still nothing. My garage was hanging. All my very important things were not secure. Animals could come in. I had a CHW guy tell me to get a repair person and send in bill. I found a garage company thru a friend. They were out that day. Why couldn't CHW do this. I was told it could take many days. I got a guy to come that same day. Horrible.. I called and a nice lady helped with talking over. I pay and send in bill and CHW will pay. Take 5 minutes she said. Bull crap... 85$ was all and CHW REFUSED TO PAY. very unhappy with first time call to CHW. Extremely happy with AZ Garage Door Repairs and response time.

I am satisfied with the service I am receiving. I am paying a lot of $60 service fees. I am overall happy with the service. I wish the policy was more clear on differences in HVAC system as in how the coverage works on specific heat and specific AC unit issues.

We own two (2) properties for which CHW is paid and supposed to be covering for breakdown service... This claim pertains to our property at: **. YOU ARE A FRAUD...You denied a claim for ductwork failure, which your advertising clearly states you cover...you then supposedly assigned a "manager", one Leslie **, to assist with my appeal of this decision and I still have NOT YET HEARD FROM this person, even after repeated phone calls to him/her, since 13 August!

This is my third call on two properties and in all cases I was told to find my own repair person for a reimbursement process that is too annoying. That is not what I signed up for....I was told your company handled all that through a network of service providers. Doesn't seem like much of network exists. Eventually when someone does show up they have been good but getting Choice to get someone there is very disappointing.

The technician has been very courteous and eager to help me any way he can. It has been frustrating and disappointing dealing with Choice service department. It doesn’t make sense why it is so difficult to get this issue resolved. I should not have to go get my attorney to look into this in order to get service to my HVAC Unit. I am tired of being jerked around by Choice. My family has a suffering for no apparent reason. This is infuriating!

My garage door stopped going up and my car was trapped inside because it was too heavy for me to lift manually. Choice Home Warranty responded to my online request within minutes. They were able to contact HomeSource Pros Garage company and they came out the same day to help me. Everything was repaired by Monday at my expense but Choice Home Warranty provided me with a great company to do the job. They will be my main point of contact for garage doors from now own. Thanks CHW!

I had a problem with my dryer and decided to open a claim. The process was easy, you open everything online. In the same day they contact me with a date for my service. The company they hired did a good job and my dryer is working as new now.

The entire process from entering a claim through settlement was super easy and stress free. Everyone responded promptly, my situation was handled efficiently and with compassion, and I was very pleased with the outcome. Very happy I have chosen Choice Home Warranty to protect my investment!

Service technician did a great job! No complaints. From a Choice warranty customer service perspective, please note we electronically bank and have no checks. If a vendor will charge a 4$ service charge for a service call when using a credit card, this is important to know ahead of time. We have this warranty so the cost is predictable. No surprises!

We have 19 year old HVAC units that were recommended be replaced by two different companies. The one representative told us Choice Home Warranty will never replace until the unit completely died and refused to run. We have had are are not really working on one unit for about a week and a half before someone was able to come out. Another unit for four days before they sent someone out. I wouldn't wish Choice Home Warranty on my worst enemy.

The technician was awesome, I could tell he knows his job. The thing I'm concerned about most is that we can't currently use our refrigerator. The tech ordered the parts when he was here but there was no sense of urgency and he said they won't be in for 13 days. The communication regarding our parts is also not that great. An update would be great..

On the Spot Plumbing did a great job. Very helpful and friendly. I would recommend them to anyone. Kept me up to date on what he was doing. He found the problem and had to contact warranty company to make sure it would be covered on my claim. Thank you On the Spot Plumbing.

Very friendly, helpful and did a good job. The business called me to let me know they were a little behind, which I appreciated very much. The business called me when they were going to be there, I appreciated that very much.

The technician service was GREAT. However the communication that was sent to me from CHOICE was absolutely terrible and wrong. The email that I received had the wrong day set up for service whereas the technician had it set up for the following day (Not Sunday)! I took off work for Sunday to wait for the technician and after calling CHOICE customer service said it was for Monday. Bad communication.

Customer service from the call in was great and the technician was on time and quick with his work. It was a job well done and now with temps warming up I needed HVAC badly. Thanks for all your help on this, would highly recommend both Choice Home Warranty and the HVAC company. Thanks.

Was issued a case manager for my claim. (Lori) She was very professional and solved my issue with 100% satisfaction. Lori reviewed my previous ice maker and determined we were definitely under value of original offer. I love Choice Warranty! I highly recommend Choice Warranty and will be a lifetime member! They think they are the best in the business as I have had a few home warranty companies!

I put in a request for service on my oven and that same day was assigned a technician. Who called to set up and appointment to see what is wrong with my oven. Thank you for your help. Keep up the good work.

My refrigerator stopped cooling. The freezer unit, ice maker, lights still worked. I placed a call on a Saturday. A technician was dispatched the following Saturday. He discovered the heating element in the freezer had burnt out which caused ice to build up around the vent that releases cold air to the refrigerator unit. He was able to melt off the ice around the vent which then allowed the refrigerator portion to cool. He is supposed to come back once he has the part to replace the burn-out heating element. Haven't heard yet when that will be.

I paid my deductible to the guy that camed out to fix my problem, but once I get home, I find out the air isn't working,, Try to call him no answer, so now I have to wait on custom service the next day,, damn am hot,,, Fix my problem .. It wasn't CHW. It was the guy that took the job.. Blow my ac up.

Max was very knowledgeable, nice and put in another work order for the sinks upstairs. He was not able to repair the garbage disposable; had to put in a new one. We were well pleased with his promptness and professional manner.

I had a slow pipe leak in my ceiling which gradually soaked the sheetrock and insulation to the point where one corner of my den's ceiling caved in. The plumber was prompt and even came early in the morning so I could get to work. Fortunately my homeowners insurance covers the balance of the repairs.

I reached out to Doug ** to obtain information about becoming a Choice customer. He was very informative, patient and kind. He explained what the policy covered, gave me some additional options and asked if I had any questions. I would definitely recommend Choice to friends and family.

Jay was very professional and knowledgeable of his job and duties. He completed the installation without any issues. Once installed, Jay explained in detail what was done and anything to look for in the future. He also ensured that if there are any issues to then contact him for assistance. I would highly recommend Jay's Plumbing for their services.

The only criticism I can give is I haven’t received my receipt yet other than everything is very positive. Greg was very nice and strive to give us the best deal possible. I will definitely give your company name to others I know. Thank you.

Provided detail info about plan which gave me the emphasis to switch from my present plan. Items covered are all necessary to maintain a functional household and the plan allows budgeting aspects of running a home a little smoother. Time will tell.

My level of satisfaction is high. The technician was competent, proficient and organized. I'm very satisfied with the overall plumbing performance. The incident happened without warning, my initial response was panic, but then I remembered I had CHW; this realization gave me a calming satisfaction. It was like having a good friend nearby.

Called for assistance on furnace that quit working. Appointment was scheduled twice, there was no show, and the technician is not answering his phone. I have called about this claim several times. They seem to have trouble finding repair people.

Air Conditioner and Compressor fan (outside unit) not working, no hot air being expelled by fan and the inside cooling was at a bare minimum. I turned off the whole unit to ensure no further damage would ensue. I called Choice, obtained a claim number, name and phone number of A/C company and a scheduled date and time. The selected technician was on time, knowledgeable, polite, and very professional.

Very good service, very professional. Would like to use the same repair company if ever needed in the future. Technician was very pleasant and very knowledgable and answered all my question being satisfied. Also safety conscious due to covid 19.

We were unable to find the issue without tearing into the ceiling. Bob, from James River suggested that we hold off and see what happens with the the leak and see it it gets worse before we start ripping into the ceiling.

Absolutely pathetic. Our AC stopped working in July 2020. They assigned a technician to replace our AC's furnace coil. However, the technician insists that he hasn't received any "pick up number" from choice home warranty. Whenever we contact one of their representatives, they always end up giving us generic replies that they have escalated this matter to the highest authorities, and that this matter will be solved soon. It's been over 50 days and the problem remains as it is!! We are in Texas, and in the middle of summer where temp reaches up to 100. Absolutely pathetic service.

Richard, gave me all the Home Warranty information I needed to make an informed decision to come on board as a new client. He was respectful of my time which allowed me to make the decision necessary to support my family. Thank You!!

Shawn was very helpful. He gave us very good discounts since we are retired veterans. He is very knowledgeable about the product. We look forward to using this warranty as we move into our new, and forever home. Thank you.

I have signed up Choice Home Warranty on 8/8/2020 (paid $1750 at a time for 5 years), and cancelled the policy on 8/9/2020, as I heard service is not good from friends. Agent told me I will get money back in 5 to 7 days, I tried calling them many times, when I ask about my money they are simply transferring call and keeping me wait in call for hours and call does not connect, this is one of the worst service I have seen in my life, no proper response.

The burner on indicator red light was on all the time. Even if we didn't use the stove for a week or more. We called CHW. They sent a very nice tech, out. He could not locate the part that was need. He then suggested replacement. He contacted CHW. CHW called us and said they would give us 299.99 for a new stove. We could not find anything near that price. So I appealed it. And CHW came back with approx. 50.00 more. We said ok to that.

I am currently with another home warranty company. I am looking to change because their rates keep increasing by approx 10% each renewal period, even without having any claims. I was reviewing various home protection plans and received a few calls from some of the various company's including a call from Kayleigh from Choice Home Warranty. I found Kayleigh to be the most professional of the company's I spoke with. In addition, it is nice to speak to someone in the USA, we had no language barriers to overcome. Kayleigh went over your program and I decided to move forward with Choice Home Warranty. Thank you Kayleigh, it will be nice working with you as my contact moving forward.

AC unit had a major leak. Technician had to get additional approval before proceeding. Subsequently, paid out of pocket for more timely service. Technician returned a few days later after and outside of warranty service being completed by another provider.

The repair was scheduled quickly and the contractor (Extreme Heating & Air Conditioning and Electrical Services) completed the repair in a timely and professional manner. All personnel with Extreme Heating & Air Conditioning were very responsive and helpful. I would highly recommend them. I would also recommend Choice Home Warranty for their quick response.

Customer service was Phenomenal and I was treated very kindly. Couldn't afford it at first but was giving an amazing discount! I will be recommending to everyone I know. Can't wait to see how well this service works for us.

Their service is very good. The only thing is that I forget that I have the policy and do things myself, like replace my electric dryer myself when I should have used my Warranty. I would recommend this Warranty to any of my friends.

Worked with sales agent James. He was very polite and extremely helpful. He gave me his direct line so if I had questions I could reach out to him. After researching other warranty companies I called James back and he set up my account with no problem. Great sales agent, flawless experience which makes me feel good about my CHOICE!

When buying your first home, you want to be covered as you learn about owning your first home. You want help, support, guidance, and general ease of use. You won’t get that here. They send out sketchy technicians who bring random day laborers into your home. And then tell you you’ll be fine when you tell them “I'M NOT COMFORTABLE WITH THIS PERSON IN MY HOME. AROUND MY KID AND FAMILY.” And refuse to give you a new technician. Then they give you a new technician who is not licensed to work in your state and when you call again about that, the technician is told “it’s okay, you can still do the work.”

Carlos was awesome. Would love to work with him again. Very sympathetic and hard working. He knew what he was doing and really tried to help. He seemed genuinely concerned. We appreciated having someone like him come out to our home.

I've only had a couple of instances where I needed to make a claim, several days ago my Bathtub faucet started leaking and I had the opportunity to file a claim, It was ALL settled within 24 hours and I'm VERY pleased with HW's service. So much that I've extended my contract for another 3 years in bulk which is a better savings.

Nobody wants to talk to me. I have the part But no way of contacting the repair man. Tried to contact Choice but can’t get past first prompts. Seems like you're real good at taking money though. I just want my unit fixed. I have no way to contact repair man.

Phone conversations with A to Z dispatchers regarding appointment time was very professional. The tech “Rocky” arrived on time and assessed the situation and took appropriate action. The owner “Carlos” and his son dropped off equipment and parts and were very professional and gave me a sense of confidence. The job completion has been delayed but I believe A to Z will continue to exceed expectations when the job is complete.

Choice home warranty sent out a plumber who did an excellent job. What was most impressive was how quickly CHW responded to my online service request. This is way better than my last experience. Looks like management is doing a good job finding better quality technicians to send out to their customers. Thanks CHW!

The technician who responded to the claim was professional, however, he was unable to repair the appliance because he diagnosed it as an electrical problem which was out of his area of expertise. So, here goes another claim along with an additional service fee. This whole scenario I have unfortunately experienced before with this plan. Just a racket for collecting additional monies. Not a satisfied customer with the purchase of this plan.

The sales rep was very professional and very knowledgeable and was able to assist me in understanding the product that I was purchasing. So far I'm very pleased with the company and I hope that continues, so just wanted to say to the sales representative, thank you, Amy.

Tech called ahead to let me know when he would arrive. He assessed the problem and then updated me on my expectations and told me that he would order all needed parts and return the week of 8/24. Very professional.

My claim, and was told due to it happened before covered,,,, which was not true, AC unit ran in July a lot.... Due to extreme heat,,, it useless to have a contract if not covering products. I will be canceling and going to another home warranty company.

The technician is the ONLY POSITIVE experience so far. He was thorough and very polite. Already 12 days and I have NOT HEARD from the case worker for my oven. Left 5 phone messages and 2 emails. The other case worker for the dishwasher did call back. and she also said she would talk to FREIDA. I am extremely dissatisfied with FRIEDA ** for her lack of professionalism in doing her job. Number 1 would be contact the customer. I cannot use my oven/stovetop.

This is my fourth claim to date. My biggest problem with CHW came about with my first claim. Prior to becoming a member of CHW I was a five year member of American Home Shield. I canceled my membership with AHS and went with CHW. I reported two claims in July, one was honored and one was denied. CHW sent a repair company to fix my Air Conditioner. I had nothing to do with the company you sent or their recommendations to fix the problem. You should’ve sent another company to get a second opinion. My Air Condition is still cooling but it over heats and trips the circuit breaker. I’ve turned my complaint over to Massi & Massi Attorneys at Law.

Daniel the technician was awesome very friendly and courteous. Had a very good experience. Everything was handled professionally. Happy with Choice Home Warranty service. I have been with Choice Home Warranty for over 10 years with multiple properties covered and I am very pleased with my service.

Flood from the rainstorm caused the washer and dryer not to work, the repairman, cleaned out the dryer and somehow got the washer to work, he said the problem was the electrical outlet, but I had it tested and it worked perfectly. Both the washer and Dryer are working now. Thank You.

Roof leaking around chimney flashing. Rick, from Robert's Roofing & Construction got upon the roof and surveyed the problem and explained it to me and the repair needed. He did the repair in approximately 30 to 40 minutes and show me pictures of the repair and gave me a business card to call if problem persist. Very professional, pleasant and knowledgeable. I would recommend to my family and friends.

Excellent service by Gary. Was able to fix the visual issue and make some other adjustments to prevent future issues. Very friendly and timely. Willing to work with me on scheduling. Also taught me the proper way to re-attach the garage door to the open when the emergency handle is being used.

I phoned Choice concerning my garage door problem. I have a multiple year warranty with Choice. The representative listened as I explained my problem, and he indicated my problem would not be covered. I indicated that I was disappointed regarding the non-coverage. He asked me to wait (hold) and I did. I assumed that he was discussing with his supervisor, and within minutes he came back and gave me a claim number. I printed the claim and waited for the repair person to phone to establish an appointment time. The repair company phoned with a date and a range of time, he would arrive.

The ice would not come down. The repairman did not have the part. So he had to leave to go get the part. He Was back in a timely manner. He kept my husband informed on what was the issue and wearing a mask.

The technician came 2 hours late but that could be because he was busy. The thing I didn't like was all your company made him do a stick some stop leak and put some freon in and leave. Now that may make the problem go away for a short time but I know from past history if you have a leak most of that stuff doesn't work. Now if that's your company's policy my mistake for not knowing that sooner. Other than that the man was very polite and very knowledgeable. He said it will work. I have to trust his judgment.

He arranged to come out earlier in the day, and then he figured out the problem and got the problem fixed right away. The problem seemed to be something about the electric with the air conditioner - I'm not sure, because I don't understand those problems. Anyway, he fixed it and the air conditioning unit is working once again, which is what I care about most.

Repairman came promptly. Thought he fixed the problems but one hour after he left the AC stopped working again. Now he is saying I have to wait five days before he has time to come back. Unacceptable as he should have fixed it correctly the first time.

5 Star Electric's technician, James, was professional, did a great job and came as scheduled. We are very satisfied with their service. They offered 5 star service. Choice Home Warranty schedule was easy and the follow-up phone calls were helpful.

Technician was very very helpful and knowledgeable. He was polite and very respectful in our home. I would recommend him to others if need arose. He went above and beyond with what we asked and was timely.

The CHW call customer service rep was very helpful and friendly. He was responsive and quick with getting a service call set up. The wait time was very short, even though the computer response said it may take a while - I was on hold for less than a minute. Thank you very much.

I placed a claim regarding my Whirlpool tub not working 4 days ago. There has been no response since. I called to see if we could expedite this situation. Was told to give it another day. Still nothing in regards to getting a technician to my home. I am disappointed with this service. This is the first time we have had a delay in getting someone out to our home to fix a problem.

Cory with Efficient Air Houston was a great technician. Courteous, personable, professional, knowledgeable. Explained problems with the AC unit and how he would restore unit to working properly Highly recommend this tech/company. So glad my AC is working properly! Would certainly call this company again and recommend to friends!