Choice Home Warranty Reviews

The wait time for a technician is longer than I had hoped it would be. We use our washer and dryer a lot and being without either one is a big inconvenience. If there was any way to expedite the process it would be appreciated.

Technician was very nice. He explained things very well. He respected my home and completed the jobs in a timely manner. I called him after hours expecting to leave a message, and he answered the phone, and answered my questions. Very professional. Thanks for all you do.

My heating system stopped working during the night, I awoke at 3 am, it was 58 degrees in the house, 28 outside. I filed my claim with Choice online at 5am. They responded in no time. Within hours they notified me that a contractor was set up and would be at my home between 11 am and 3 pm that day. At 2 pm Merical Mechanical was at my home. At 4:15 pm my heating system was back up and working. That is what I call great service from Choice Home Warranty the best possible. I love them and will recommend them to everyone. Thank you very much choice. Keep up the fantastic work. David & Kerrissa

I Googled home warranty companies and Choice came up as number 1, so as any person in their right mind, called that company. I spoke with Elliott and he was very professional. Explained various options that would meet our needs with no rushing. I believe Elliott did a wonderful job. I believe I received a good deal for the security that comes with a warranty.

The agent was good and she provided information to help. Yes I would recommend some as far as the customer service part was great help was what I need. Now I am waiting on the contract to respond. I will update after the work is complete.

We had purchased a home warranty for an investment property in Sept, 2021. We were looking for the same terms and conditions. Your representative was able to help us for writing another warranty. We will be soon approaching to you for the third property warranty.

From the time I filed a claim until my garage door was repaired was less than 48 hours. ADS was prompt and professional. Didn't even have to Speak to anyone from CHW. It got done. Quick and easy. Thank you for making it stress-free.

My problem isn't with the staff. The girl that was assigned to the claim was very nice. I am just frustrated with the results from every claim I put in. It was sold to me as if something breaks we fix it or if we can't fix it we replace it. That is completely not the case. The amounts given to replace whatever is broken is a fraction of what it actually costs to replace it. $343 for a 2 year old GE front loader washing machine. That barely pays for tax and delivery. I'm assuming you've bought a washing machine before. What do you think it would cost if I went up to Home Depot and asked for the cheapest front loader washer? You guys know dang well $343 ain't buying a new washing machine. Your sales department needs to be a little more honest and up front about what "we replace it" actually means.

My technician that came out was very nice and friendly. He diagnosed my garage door broke a spring. My Choice home warranty (surprise) doesn’t cover that. Save your money and just call service people directly, DO NOT USE CHOICE! Their policy will not cover anything that breaks in your house. Worst home warranty company there is.

Kaylee was very professional and patient with me, taking time to thoroughly explain all available options, while highlighting the most appropriate option suitable for my needs. I would definitely recommend Choice Home Warranty based on this initial experience. Thank you!

Hot water heater broke. Took 5 days to get appt. Technician was great. Nice and professional and on time. I’ve already given their name to a friend. I would never recommend Choice to anyone! Can’t wait till contract is complete in June!

I wanted to ask if we could postpone the start date until 3/30/22. The AHS will not cancel my current contract before then. Tried to reach out to Frances the rep. I set up this payment with, could not locate him.

The person who serviced and replaced my garbage disposal was punctual, professional and knowledgeable. He was considerate in and with his time when asked if he could come a bit earlier because we had a funeral to attend. He obliged us by being punctual and working efficiently.

The technician was on time, he contacted me telling me when he anticipated being at my house. He was very knowledgeable and polite. He was able to complete the repairs in a timely fashion. Thank you Choice Home Warranties for your quick handling of this incident.

The furnace in our gym/garage stopped working and I opted to find the HVAC company instead of waiting for Choice Home Warranty to find one for me. I wish HCW would make this process easier for us to get the work done.

Your web site was easy to navigate but had limited options, ie no tab for a heat pump. As this is the primary heat source for the house I was hoping for some some urgency when I reported the problem. It would have been useful to inform us right off the bat that it can take up to six hours for a contractor to be selected, only saw that on a follow up visit to your site. As it turned out I was able to fix the issue and canceled the claim.

Called customer service to ask questions about what maintenance is required by the home owner to avoid a claim denial. The agent was very disrespectful, continued to talk over me and kept telling me I was not listening to him. He never answered my questions and when I asked to speak to a supervisor he stated there were no supervisors available. I called again and got the same response from a different agent. Going to cancel my policy and have been on hold now for 10 min.

I was please at how quickly BJ Appliances responded to my claim that my dryer was taking an inordinate time to dry my clothes and towels/. They dispatched an outstanding Technician who is very knowledgeable, polite, helpful and efficient. He pointed out several reasons why I am having this issue and suggested that I look into a problem with another appliance, my washing machine, which was not spinning properly, was causing my dryer issues. I will recommend him and his company should anyone ask for my opinion. I have now submitted another claim to have my washing machine service which I hope will resolve the issue so I don't have to go out and buy new appliances any time soon.

Discovered our thermostat wasn't working. I went online and created a request on a Saturday and Monday had them come out and fix it. It was well worth the 65 dollar service fee. Recommended Choice to all my friends and actually had one sign up yesterday.

The technician was polite and respectful. He was able to get things working again when he didn’t think he was going to. The experience with the customer service from his company has been excellent. I’m not happy with the response from the warranty company as I am unsure why my claim was denied.

Yes will definitely recommend. Very nice customer service and timely response. My last experience with my dishwasher was handled by the agent Lydia ** very professionally and resolved with expertise. I will continue to keep my policy with CHW. I will be recommending to my friends as well.

My garage door opener quit working on Saturday afternoon. I submitted my claim immediately. Choice responded within a couple of hours. CHW assigned a contractor at about 10:30 Saturday night. The contractor arrived at 10 am Monday, evaluated the problem, called CHW for direction and completed the installation of the new opener by noon on Monday. Thank you Choice.

Your technician said the part needed would be backordered three to six months. Contacted another repair man and he diagnosed the problem in five minutes and installed a new timer mechanism costing less than ten dollars and the machine works just fine. Obviously your man was not very familiar with my machine. Thus the $65 spent with you was purely wasted money.

He was very polite, wore a mask, was very thorough and seemed to know what he was doing! I would want him to return should the need arise. Was very prompt and I was pleased at how quickly someone came to service my home.

Very happy with my first experience with Choice. I text was was wrong and received a confirmation on who was coming and what time. I was able to call and change the schedule because of my schedule and paid $85 a service fee and everything was fixed and running with no issues. I will have the cover my rental properties as well, what a deal.

Refrigerator reported needing repair May 2021. Took until December 2021 to get looked at. Repair person reported to Choice that it would require $750 to $800 to fix and recommended replacement. Choice offered $467.00 in Lowes gift cards to replace least expensive equal to what we had was $1,000.00. Disputed with Choice and Choice's final offer to me was a check for $567.00 (not received as of February 1st, 2022). Had to get a 18 cubic foot in place of the 21 cubic foot we had for $950.00. Out of pocket $400.00. Terrible service compared to any other extended warranty that I have had. Will not recommend Choice to anyone and have already let Remax our realtor know not to recommend them. I hope the $400.00 you saved makes up for the thousands you lost in future business.

Subject my washing machine, my washing machine stop spinning clothes. Call CHW Friday morning. Got a appointment for Monday morning. Technician came out, check the washer, technician call CHW, CHW call back and said replace the washer. Thank you. Thank you. Love you love you love you I told everybody.

The Choice Home Warranty technician came in and knew what the issue was with the garbage disposal and fixed it within 30 minutes. He was knowledgeable and knew the right target areas to check and was thorough in his review. Great customer service from the T&T Plumbing LLC technician.

There was a quick response to online filling out of claim. Was able to get a Same day appointment. The plumbers were professional and courteous workmen and the was job completed efficiently. Appreciated they wore masks and covered shoes in this time of Covid.

Technician was thorough, friendly and cleaned up his work. Kept us informed as he worked. Wish he was doing the next job as well. He was looking out for our interests and making sure we were satisfied with his work.

I received an expected call from CHW today. I was pleased to engage in a new 6 year policy with them. Their history and attention to detail was appreciated and ... being a senior, offered even more benefits previously unknown. I spoke with Jake **. He obviously was well versed in his role and offered me many perks that I had not known about. His suggestions clearly helped us to decide to proceed with a new Home Warranty Policy with Choice Home Warranty. Thank you Jake!

"Saving Money"... Yes I understand the concept...but 20 minutes of the runaround...not cool...and then I was overcharged from what was agreed upon. I was on the phone 7 times and spoke with more than 6 people over the course of 4 hours to get the overcharge resolved. Overall, the process could have been better. Thanks.

The sales men was a joy to work with...but when I called my preferred vendor they informed me that they REFUSE to work with your company. So I tried to call your company back 3 times to cancel. Each time I was sent to voice mail only further irritating me. I've had to call back again but this time I've been hold with resolution dept. You don't treat your vendors very well and now I find that you're not treating me very well. CANCEL My Membership/Policy Now. I don't want anything to do with Choice Home Warranty.

The person that served was very efficient and very helpful. I was completely satisfied with the service I received. Heard about your company and researched it and found it to be exactly what I was desiring.. I would definitely suggest to my friends to invest.

The customer service rep was extremely attentive and helpful. She listened to my request for a plumber, not just an appliance repairman and got what I needed done. Great service! It's nice to have people like her on the other end of the phone! Wish she could handle all my problems!

The offer for the VIP was delivered nicely therefore I could not refuse. The lady was helpful. She explained the plan well. I am happy I’ll be covered for the next 3 years with no worries of reapplying or finding another plan.

My plumbing problem job was handled in a reasonable time and the technician who came to My home was professional and did a good job. I was pleased with the time in which my service request was handled.

Choice Policy benefits and exclusions were explained well. Please have Ronald, the individual I spoke with, reach out to me. I have one further question I forgot to ask him. I'm a past client of Choice and have opted to use your company again.

I have been a member for 5 months and in November my garbage disposal stopped working. When I called for service I received an email (after talking to a rep.) with an appt. set up for the following week. The service technician came and said I needed a new one which he had in his truck. In less than an hour I had a new garbage disposal. Very satisfied!

I reached out via a marketing email as I needed a new home warranty. The call went pretty good until I declined a 6 year offer, the rep pressed as to why I wouldn't want to take it and I replied I just wanted the monthly. Then he offered me a three year program, I declined, then he laughed at me and I told him, "you know what forget it" and he said that the payment has already been processed and it was essentially too late and basically hung up right away. I was going to cancel but instead I'm leaving a review of my experience and I'll see how the service really performs.

Just signed up for 6 year plan. After discussing the plans with Andrew I was satisfied with what Choice has to offer. The plan covers everything in the house, pool and pipping into the house. I've had other warranty companies and have never been 100% happy with them. Andrew ** did a great job of explaining the plans. I went with a 6 year plan with a nice discount for paying up front.

Don't go with Choice. I been dealing with getting my washer fixed since October 2021. It is now January 31 2022. They promised a buy out then retracted saying they shipped a the parts 3 days prior to me calling in saying I didn't have the parts. Don't know how that's possible and Sears says they have no record of me having an appt nor them ordering these parts they claim Sears ordered. I'm done with choice. I'll be canceling my policy and going with a different company.

Our tech came for 2 minutes, did nothing, charged $65 cash. The problem became worse afterwards, and CHW does not want to reimburse us, after a second tech came from a professional company and did the replacement needed--a motor for the furnace. Problem solved. But not being credited from the first time is unacceptable. We gave it a try with this company but they've failed.

I was losing Faith In CHW. You had Nick Services come out this weekend for a garbage disposal, no issues. My mother canceled with CHW for not repairing her dishwasher due to rusted screw. CHW bought me out of a 2 yr old refrigerator for 599.00 because it was too expensive to repair.

My experience with Choice is that Choice is poor at communications. Choice selected 2 plumbers who never called, had a full answer box, and never showed. The third, JayDoesItAll was a great communicatior and they performed the job at 8 pm on Sat Jan 29th. We had similar experiences with Choice on earlier claims. THIS IS WHY WE ARE LOOKING AT CHANGING FROM CHOICE.

The service was quick and effective. The technician was professional and found the issue pretty quickly. He also tested all the water pipes and tightened the system. Everything was done in less than an hour. I recommend the service. I will use it again.

Sal ** was an excellent customer service representative. He was informative and concise. He explained the additional options and benefits for being over 50. I like your bonus for referring others. I appreciate you hiring native-born American English-speaking personnel.

Very good company to deal with. They are very nice. And do what they say. That will do. I like it because I paid on it in payments. I have had this company for seven years. Hope to have them seven more years.

While the repair man was on time and polite, we really didn't solve the problem. My dishwasher was not draining the water. He told me I had to drain the water manually. This is not solving the issue. I have since spoken to someone to see if they could get me a different repair person or a new dishwasher. I have not gotten a response.

I have never had a problem when calling for service and then having the work completed in a timely manner, I am quite pleased with Choice Warranty and have recommended Choice Warranty to family as well as friends. I find that the price is great compared to what I would have to pay if I did not have Choice Warranty. Choice Warranty has been a true blessing to me and my household.

My heat stopped working. On the coldest day ever. I had an appointment three days out, I was moved to the following day. I got an awesome technician, he kept me updated on everything he was doing, made me aware of where things were and finished in a timely manner. Very professional and polite. I was very satisfied with my service from the Choice Agent and the technician.

Excellent and fast service. One day to get Sears repair men here. They had the part with them and fixes my fridge the same day. Paid my deductible and they were on their way. Highly recommend over other home warranty companies.. have tried them all!

On the 26 Jan we signed up for the services and today is the 31st and after phone calls We have not received our contract... The lady in the original call was very quick to find the best deal but that was about the only good thing.

Yes I am thrilled you are giving me a fixed amount towards a new washer because they could not fix mine. I don’t prefer Lowe's nor do I prefer having to wait up to 30 days to receive the e-card. I have 4 boys, my husband and myself to do laundry for. I cannot even get all the clothes in my car! Can you please try and rush the 30 days?

Choice has always worked fast to get the service we have need. Blessed with having the warranty. We are pleased with repair service that has come to our home, and have felted comfortable with repair person being in our home as well. I highly recommend Choice Home Warranty.

The person who came out said that he needed to clean the system to make sure that was not causing my problem. I had to pay for that and that was not what was causing the problem. When I called today to try to get help I was told that I had to wait for a case manager to call me tomorrow. I was told not to use the heater until my case is resolved, even though the night time temps. are in the 30s.

Choice has always been fast to assist us when we needed a home repair from plumbing issues to problems with an appliance. Their rates are reasonable considering the coverage they provide. I would recommend it to anyone that owns a home.

I was told I would get my first service free because I recommended 4 people. We all bought 5 year policies. Meanwhile I never received a contract or a confirmation from your company. I had bathroom backup. I had to get my own plumber. You turned me down. So I threatened to cancel and you sent me 150.00. I try cost me over $500.00. Then my hot water heater was leaking and you paid zero. Cost me over $1000.00. I didn’t need a policy to pay out of pocket. I was told everything was covered and that was a lie. I will not renew my policy and my friends said neither would they.

We got a response to our claim submitted online within 10 minutes, and an email with a suggested appointment time within an hour. We had to wait 4 days for a repair person, but he was professional and efficient, and showed up on time.

The first repair company didn't know what he was doing on our hot water tank. He replaced some parts and wired them incorrectly. He did not check anything else on the tank. Service charge was $85 and after he left the water heater didn't work. After almost 30 days without hot water they sent another repair person. He knew what he was doing and said the parts that he replaced were caused by first repair man incorrectly wiring. Choice Home Warranty refused to pay for our repair.

At Sears Home Warranty, after 30 days when your policy kicks in you can file a claim pre-existing or not!! With this company you can’t!!! I’m going back to Sears Home Warranty and I suggest you do the same!!! My policy kicked in after 30 days and I filed a claim, paid the $75 for the repair and was told they were not going to fix it because it was pre-existing. I will be canceling my policy next renewal date!!!

The technician was on time, courteous and professional. He explained what needed to be done, what parts had to be ordered and when he thought the parts would be in. He indicated when he had the parts he would call to set up another appointment.

While the service has performed adequately, I think that the response time of the technician could be improved. It takes several days to have a problem resolved instead of a day at most. Weekends may require more to avoid surcharges, but that should be the only exception..

Mike "Plumber" General Mechanical Services came 3 days after request -"Can't snake. Need to get approval to break thru wall & change pipe." Ok but not Happy - waited 5 days again - I purchased 2 snakes - spent 2 hours carefully removing small debris - repaired by me the 80yr old homeowner - contacted "Mike". Quote "I could have done it in 15minutes". "Really?" You wanted to destroy my tiled wall without first opening the exposed pipe - So -"thanks but no thanks". Paid $75 for a service call to waste 10 days getting the run around - rethinking "Choice".

Fearless Plumbing did a great job. However Choice claimed the leak wasn’t due to normal wear and tear. I can’t imagine what else it could be because I have never done a thing with the faucet. I hope this will not be my relationship with Choice in the future. This is my family’s original home and no one else has owned it. Please reconsider and pay Fearless Plumbing for their excellent work.

Overall the experience was very good. However, we are still in a Pandemic and precautions should be required when coming into a Stranger's home. I had to supply them with masks and booties. After we got that cleared up everything went well.

Very simple platform and responsive … I liked the simplicity, I liked the information and updates via email…. The one thing that I wished is is perhaps more accurate information on the schedule of the actual repair, but other than that, it has been a very positive and easy experience.

The warranty did not cover the leak from the drain pipe and had to pay $200 for the plumber to fix the drain pipe. Very disappointed in CHOICE and frustrated with the decision to not cover the repair. Considering cancellation of the CHOICE Warranty and selecting another company that is honest.

Topline Doors was on time on his appointment. He explained to us pretty well on what’s the issue with our garage door. He did an awesome job. Our garage door is working perfectly again. Will definitely recommend Choice Warranty to people we know!

First, the plumber, Jose, was as good as it gets. Second, the complaint I have is twofold: The company did not call to schedule nor did Choice call ahead. It was not until the day of service that I finally heard from Choice.

Technician was courteous and respectful. Showed great knowledge in his field of electronics and refrigeration as he explained the situation with my appliance to me. He left his work area cleaner than it was when he started. That was a plus.

Technicians replaced my garbage disposal the same day. They were very professional and performed an excellent job. Pleased with overall quality work. The techs knew how to perform the task well and cleaned up after the job was completed.

Tech on time and very efficient. Solved problem quickly. No issues with tech. Had parts needed on his truck. Had been without heat for 24 hours and he had it up and running in 15 minutes. Would use this company again.

Southwest Pool Company was excellent. Mike and Cheryl were quick to respond and after a quick analysis found the problem. They returned just a couple days later with the part and after a quick install had my cleaner up and running again. Great job.

Signing up for the warranty was a very painless process. It was quick. It was easy and it was done. I like quick and easy. My wife and I had just moved to Bradenton from New York and could not find homeowners insurance for a reasonable rate. We came across this and at least this will cover my appliances and other things that need to be covered under homeowners policies.

Company responded right away. Service was offered for immediately the next day and at different times. When had to call back to change times, it was no problem. Service tech friendly, experienced and answered all questions so would hire him if I didn't have a home warranty.

The CHW technician from Sears Home Services was very professional and punctual. After checking the washer, he determined that it could not be repaired and recommended CHW for the replacement of the washer. I am still going through the replacement process with CHW to have my Whirlpool washer replaced with an equivalent unit of equal in value, amount, and functionality.

Tyrique was probably the coolest person I’ve talked to. Especially with a company. This guy is this company’s best asset. He went through all the different coverages and what they would cost. I was going to go with the basic one but he helped me get into the better one with my financial situation. This guy is dope, and I’m happy he helped me out.

Garry ** was great. We had been with AHS for years and the service declined with each call and increased in price each year. Garry was very professional. Sold the advantages of going with Choice and signed us up with a contract we are very satisfied with.

I would have given this a five if it was not for Choice customer service/administration.... especially, they incorrectly claimed that I had exceeded a cap for the system when I have a no cap policy. The repair tech did a great job.

Technician Russell K. was very courteous and knowledgeable. He explained everything to us and left things neat and in order. He explained that we would hear from Choice Warranty early next week regarding the microwave and whether or not it can be repaired.

Response was immediate. Technician arrived on time. Completed the work in a short time. Explained what went wrong. Not much else I can say other than I am pleased with the whole experience and would recommend Choice if I had the opportunity.

Except to deny any/all responsibility for anything, even if you can get in my experience not one representative from any department will give you remotely the same answer. Except "sorry" there's nothing we can (read "are going to" do). Too bad, so sad. Hah hah, got your money sucker!

All in all it was a experience. Down had to wait 4 days for the plumber. Once plumber got here things went well. He replace the disposal with a very good one. The whole thing took about an hour. Very pleased.

I had a terrible experience trying to cancel my contract with Choice even after explaining that I could not afford the coverage due to a family health issue!! Choice continually connected me with their resolutions department rather than the termination personnel! I had to contact my credit card company to dispute the charge. I am still in the process of trying to get a refund of my money. Extremely disappointed with their personnel. Would never recommend Choice!

Service was provided very promptly to my satisfaction. Technician was very knowledgeable and diagnosed the problem immediately. Thanks Choice Home Warranty. I will recommend Choice Home Warranty to my friends.

It turned out my drainpipe had frozen. I was told what to do and by that evening it was open and worked just fine. Parker, the young man who came out called the next day to see if everything was alright. This is the second time I had Ollendick Construction to my home for different problems and each time they were courteous and took care of the issues in a timely manner.

Need to order a part which he did and he will come next week and install it, he’s very helpful and knowledgeable too, technician came on time and perform his inspection thoroughly and found the problem very quick, liked it.

Technician was fully masked upon arrival. Technician arrived within the time frame specified and completed the repair efficiently and swiftly. I'm sorry I don't remember his name, but he was very polite. I had my son in-law with him as he did his work in case he needed any assistance. Who could ask for more than that?

Was easy to place a claim, but once that happened, it went downhill. The companies they use need to be check out frequently. I live in Baltimore. A company in Washington DC picked my claim, he gave 4 day wait, he will not return my calls and CHW no help.

My first call for help was Wed. Plumbing stoppage. The next morning water was flowing from my shower into the floor...I used a dozen bath towels to soak it up but it kept flowing. I went out and bought a shopvac and sucked it empty. Thankfully it hasn't overflowed since but still stopped up. I have been using a bedside commode and showering at a friends. I called and reported it as an emergency. The agency was very impersonal and unconcerned! Still no action!!!!

Choice does a very admirable job of making sure things are running in your house. Homes have thousands of complicated components. If they can go wrong, literally bet your money that they will go wrong. We recently moved into our dream home, and within a short time frame, so many things have failed on us. Choice fairly went through each system, evaluating and fixing these systems.

My request was promptly handled, appt scheduled. Satisfied with the process until completion. I was kept abreast of everything going in during the entire process. Customer service personnel were knowledgeable, friendly, handled any concerns I had. Service tech scheduled was prompt.

Technician was very knowledgeable and courteous about the job. I would highly recommend him for any job. He was very professional. He seem to be very experienced and confident in his work. He is a very worthy technician. Thank you very much for choosing him for me.

We had our downstairs heating system stop working and it was very cold downstairs. I put in my service request and the next day we had a tech come out and fix the problem. That's pretty good service if you ask me. Thanks Choice Warranty!!

I made a claim for my dryer. The technican came and stated that it was my heating element. But, the problem with a company that is not in close location is he will order the part, but he only comes once a week to this area. My question is, why does CHW NOT contract local contractors?

The rep I talked to was very helpful and knowably got me an appointment with a service rep who showed up a couple of hours after I had my heat pump go out. The service rep got my heat pump going after a half an hour. Would recommend him to anyone along with Choice Home Warranty.

Jacob was very personable, knowledgeable, respectful and courteous. Worked efficiently and showed me exactly what the problem was and what it would take to fix it. I highly recommend Jacob and Xcaliber, great service and we have already scheduled appointment for repair.

On 1/27/22 I called for repair of my Garbage disposal which had fallen off the sink drain. It was a new disposal installed on the day after Thanksgiving 2021. CHW set me up with an appointment on 2/2/22 with the same repair technician that installed. I called him directly for an earlier repair and he called back that same evening to say that he could fix it within an hour and he arrived just after 7pm and had it taken care of by 7:30 pm. Excellent response.

When I called to inquire and gather information about CHW, I talked with a Michael **. This gentleman was on the borderline of being rude and short. When I decided to sign up with CHW and use my American Express he stated that the company does not accept this card and that it causes more fees of some sort and gave me other scenarios on payment plans.

The technician was not as timely as I would have liked. We were without hot water for over a week. This was not the technician's fault totally. It took CHW several days to find a technician, which I find hard to understand. The part with the technician that was difficult was he "had to order parts." Really? There is a Lowe's and a Menards in town. Why order parts when they are available at local stores?

Choice should have provided. Instead, the responsibility was placed with me. I used a reputable serviceman & I have confidence in him & his service. It is CHOICE that I have No confidence in. I really regret doing business with CHOICE. Your rep was rude to my serviceman & never discussed anything with me. Just advised me in an email that you would reimburse only $900. That is utterly insane for a problem that is practically double that amount to resolve. And so, as a senior, I remain in a home without heat indefinitely because of CHoice. That is very detrimental to my health! I REFUUSE TO ACCEPT YOUR OFFER! Your expeditious response is overdue.

My Dryer stoped working. I filled out an online request for service. I received a reply from Choice within twelve hours with the repair company's name and name and picture of person that would be doing the repair. Repairman showed up on time and had working again in about one hour. Very professional service from Choice Home and the repair company.

Technician was very thorough and precise in evaluating and fixing the problem! Even went to the hardware store to purchase the correct flapper needed to fix the problem. Other parts needed were in his truck and professionally installed. Also checked shut-off valve.

You seem to find fine print on many claims, which cause a delay in repair. You are supposed to cover more things but can’t get them fixed without a review. When I first opened this plan, I didn’t have this problem.

The services have been excellent thus far and to date all repairs have taken place expeditiously. The technicians sent to the home have been cordial and competent and we are very satisfied with our decision to choose Choice Home Warranty for our household repairs. I would recommend using Choice as a backup especially after household appliance warranties have expired.

I like Choice home warranty but I do have one complaint. It takes 2 weeks to get things fixed... That is way too long... Try going without refrigerator, freezer, or washing machine for 2 weeks. Besides this I have no complaint with Choice home warranty.

Great customer service. Contractor was professional and courteous. Contractor explained what type of heating system we have. Contractor explained each procedure as he was making repairs. We highly recommend Allstars Heating and Cooling of Fairburn GA regarding HVAC services. I am a Senior Citizen and Veteran. This service was much needed and appreciated.

Both repair requests were bad experience. Last one, shower drain stopped, gave me repair appt 9 days later without even telling me. So I hired someone else. I called to cancel warranty and it took forever to get through to anyone. Finally got young guy who said he would send check for $200 if I don’t cancel since I hired someone else (which was $422). Suspicious, I checked up and he hadn’t cut check yet, days later. This place did not make my life easier which is what I wanted.

I was shopping around the internet for a home warranty program. I had many companies call me back, but none had the knowledge that your agent, George, had. He was able to answer all my questions, sometimes twice. He was extremely patient with me. Since I signed up today, I don't have an opinion about the service that Choice will offer. I'll be happy to review again after about 6 months or so. Today I am only commenting on the sales person.

Thanks CHW For expediting my request for service, A special thanks to Mr. David ** the technician for a job well done, he exceeded our expectation. He respected us and our home by wearing his mask, thanks again Mr ** for a job well done.

She went over everything in detail and offered discounts I was eligible for. Very informative. I would recommend this warranty to anyone that is looking for one. I was very happy with the final results, and would like to thank Amy for her help.

Plumber was very professional and knowledgeable. Allowed me to reschedule a early morning time slot to fix water heater problem. Assessed and fixed problem quickly and hot water was soon on again. Would recommend getting CHW to save money on home repairs to all.

He was very professional and knowledgeable about my issue. He diagnosed and made the needed repairs expeditiously. I felt confident with the service person Choice sent. I would recommend him to all my family and friends. You have permission to share my comments.

I am not pleased with this contract. I called the next day to cancel and had already been charged for services I had not even used. I have tried to contact Choice Home and the agent that sold me the contract. Be carefully dealing with this company.

M&J plumbing wasn’t able to replace my shower part as the part needed to be replaced by Moen. Michael told us to contact Moen as the part has a lifetime warranty. M& J will come back when the part comes in. They were early, explained everything thoroughly and we look forward to having the new part installed!

Thanks for such an professional speedy delivery of services. I have had to make 2 claims this week and both issues have been resolved in a timely manner and I can’t thank Choice warranty enough for being there. If you are in need for a great warranty company Choice is definitely the way to go. Dryer fixed, hot water tank - fixed. This home owner - happy. Thank you again.

I purchased a new contract from Choice Home Warranty today. I called to get information and the representative I spoke with (Justin). Was very knowledgeable and explained everything I needed to know about the warranty. Highly recommend choosing this company as your home warranty service. I especially liked that I could purchase a 42 month contract and it saved me $750.

Choice Home Warranty gets back with you quickly. Easy to reschedule. Website is easy to use to submit a claim. I really like the scope of the coverage, and the ease at which I can submit a claim. They get back with me almost immediately.

Eli was amazing and so informative; so glad for the piece of mind with this coverage. You are lucky you have such a remarkable employee. This decision was a piece of cake decision! Thank you so much for the ability to insure our home this way.

From start to finish my claim was handled with professional care. The Choice home warranty company handled my claim beyond my belief. The technician who handled the inspection of my freezer was timely knowledgeable and very pleasant to deal with, thus the problem was solved within minutes of his arrival. Thank you.

I called in a moment of negativity. Looking for a new home warranty plan. I spoke with a Lisa **. She was very helpful and through our time of speaking. I released my negative thinking, Lisa listened to my complaints and I was at ease signing up with Choice home warranty. A thumbs up representative, answered my questions completely and assured me I would not be disappointed with signing up with Choice Home Warranty. Thank you.

I renewed my 5 yr. home warranty with Choice today. I was completely honest with the sales rep. I have had several issues with Choice during my first 5 yr. contract. For this reason I was hesitant to renew. I was assured that the whole program has been improved & upgraded. As the old saying goes, "actions speak louder than words." So, hopefully, this rating may improve as time goes on. Time will tell.

I have two future people that I will give them the information to that I am recommending for the program. I was satisfied with the worker that came out to do my repairs. They each was very professional and so far I believe that the problem was resolved and I recommend them for an A1 job well done. I will be calling again for future service now that I know how to make the connection to get a claim set up for service. I thank you for a great company that I can depend on for honesty on what they say and advertise.

PETA ** was the case manager. It took a week to get with her mainly due to she was not available by phone. I left several voice messages which she said she did not receive. This system does not work since according to her my messages were not relayed to her. We are not pleased that we were first offered $246 to replace our dishwasher. When talking with her she upped it to $357. Still not enough to replace a dishwasher. She said that is a Choice wholesale price which is not available to your customers. The customer should not have to always read the fine print when filing a claim print. Appliance has been great.

I was told when I signed up that replacements would be covered on my plan cause I got the best one. I am now stuck paying almost $2000 for a new heating unit. I am so far not impressed with the level of customer service every time I call in as well. I get people who are rude or sound like they do not want to be there.

Nice repairman came out and orderd the part we needed. It just came to my house. Will be installing it the 1st of Feb. That is all I can tell you. Will get back to you when it is fixed and running ok. Thank you.

We observed awesome service and professional networks from Choice. They have very good support staff, prompt on resolving your queries on a timely manner. Their pricing and promotional offers are too good, especially 5 years subscription. Best on this price

We had a wonderful experience with Shah who came to fix our garbage disposal. He was a nice and helpful young man. Our garbage disposal is working perfectly now due to Shah's expertise and care. We would highly recommend Shah and Choice Home Warranty.

Tech communicated with me and let me know exactly when he was arriving. He was prompt, pleasant and explained what he was doing, what the problem was and demonstrated back to normal function when he was done. If I ever have any other problems I’d like to deal with him

I would definitely recommend Pharr Heating & Air. He is cordial, pleasant and professional. He showed legitimate concern for my needs. His schedule was full, but he took the time out of his busy day to take care of my A/C unit.

The gentlemen was really nice and helpful, got us heat in no time the same day. Thanks you sending him quickly. The company needs to let the customer know that they got your claim and that they are processing it through email, so they won't have to call back wondering if you got their claim.

I would rate the contractor with 5 stars because it was only through his intervention that the problem was repaired. That was after I was told by Choice Home Warranty over the phone that they were not going to authorize the repairs on a 2 1/2 year old system. This was my first time to utilize the warranty and was not impressed with Choice. However I would highly recommend the contractor that came to the rescue.

He was very courteous and knowledgeable and on time. He made it so we can still use our washer. It will be very loud since the part needs to be replaced. He also gave a window of days he could come back with the new parts and fix it.

Engineer was able to pinpoint the problem with my ice maker in no time. He took the time to show me the problem and how to avoid recurrence. Engineer professional, knowledge and friendly. This is the first time using the service and I was very satisfied.

TSA Appliance was prompt to schedule our call. First Tech contacted another for diagnostic help and together repaired microwave in same visit. Our last two service experiences were pleasant considering our history of painful and frustrating service from Choice and its contracted tech/service providers.

I left a different home warranty company and signed up with Choice as I was told that cases get assigned in 4 hours, which is great as finding contractors was an issue I had with my previous company. I put in a claim for an outdoor water spigot. That claim was denied because it is considered outside the house and is not covered. I put in a claim for my washing machine for a door leaked. It took about a week to get repaired.

Technician was on time, professional and explained everything he was looking at. Fixed issue quickly! Choice rep was quick to make an appointment, too! We are impressed! We will be sure to recommend Choice to those buying a house soon!

I have been with Choice Warranty for years, and their service is good, but not the best. I have had issues getting a service professional to accept the job, and I was told (by one of the professionals) that it is because of the low caps the company puts on what they will pay for services. I recently had my 2-year-old $1100 oven die, and the company only reimbursed me for $600 (in the form of a Lowe's gift card that I have not yet received almost 2 weeks after fighting for the money). When I dicussed the claim with a specialist and told them I couldn't replace the oven for that price (I even provided a current link to the oven), I was told that they base reimbursement on wholesale prices. Ummmm...but consumers pay retail...I renew with the company because I rarely have major issues, but if you have an older home and anticipate claims, I'd suggest you shop around.

Excellent work and knowledge of system! Very informative explaining how it works; and what to do in future! I've had three other repairmen in the past, he is the best of the three. He was also here in one hour of my filing a claim!!

Very easy website to use along with a fast response time. If you need help with anything again even them emailing me back was fast. I put in a claim that morning and in less than 24 hours I had a appt. for someone to come out. Even rescheduling was easy. Great company.

I was not pleased with appointments being made without communicating with me. Sending an email stating an appointment has been made creates problems. The service company should make the appointment via a phone call verifying the appointment. I recently had an appointment changed with the service company but Choice reassigned the call to another company. When the original company came and did the work he found out that his order had been reassigned. This was after he had completed the work. More communication is needed and not just by text or email.

Home Warranty helped pay for the service. All I paid was a $60 calling fee. The technicians did a good job to repair the kitchen sink that was leaking, and settle the problem that was causing the back to the toilet water to go down on its own.

We had our main sewer line back up and raw sewage was coming up through the floor drain in the basement. For 10 days, CHW stated no one was available to come and address the issue. I finally called a local plumber on day 11 and they showed up in 3hrs and had the drain fixed within 20mins. I paid the gentleman and sent him on his way. I went online to start the reimbursement process and I can't.

Thermostat was set too closely. Tech was very helpful, both showing me how to go deeply into thermostat settings normally used only at setup; but he also showed me how to use an ordinary meat thermometer to test the lines coming out of the ground. There was no REAL problem, but he provided information to help for the next time.

Friendly and very professional. They arrived on time and explained. What other kind of work needed to finish the job. And they work quickly. I would recommend them to someone if they needed a good plumber. Thank you. My sink is back in order again!!!!

Andy arrived in a timely manner. He was pleasant and explained what he was going to do to determine if there was a problem. Andy worked diligently to address the problem that he had found. He was a true professional, and his knowledge of his craft was quite evident in his work ethic. All in all, Andy is a

I gave a 5 because he got me up and running quickly so that gave him a 5. I do not know how much knowledge he has overall because as it turned out my problem was a reset button which I didn't know it had---but now I do. They were friendly, polite and as I said did it quickly as I had a doctor's appointment. It was the quickest response I have ever had from a home warranty company.

The person who submitted my claim was very nice and friendly and created the claim quickly. She told me she couldn’t give me an exact time but an approximate time of 4-24 hours for a claim to process and someone could come out to look at the work.

The customer service representative was very courteous and professional. She seemed to really want to help us out. She made it very easy for us to report a claim. She also reassured us that we could bundle our appliance claim. Thank you!