Choice Home Warranty Reviews

Mercy Appliance Repair worked on the freezer and it is running but not freezing very well. Will continue to monitor before putting any product in it. If the freezer doesn't respond properly in a few days will call the repair person again.

Water is coming from the basement ceiling. I called Choice on October 7, 2020. Called 10 times After that date and still no plumber has arrived. I WOULD LIKE TO TALK TO SOMEONE IN MANAGEMENT, SOMEONE THAT CAN HELP ME GET SERVICE.

Called Saturday morning, they said the company would and set appointment, no call so called them, it’s 89 degrees in house and 93 outside. Said they can’t come out till Monday because Choice won’t pay them to come out on weekends. Tried calling choice back, no answer, no nothing. They didn’t come out till 4 o’clock Monday afternoon. In the meantime we sat in a 90 degree house all weekend. One good thing is we’re still married.

I have been contacting CHW about 2 claims I declined payment for. I was offered $ 299.99 to replace a washing machine and $ 299.99 to replace a stove. A manager was supposed to contact me. No one did. I called CHW several times and was told someone would call me right back. No one ever did. I am still waiting for some to respond and to contact me.

Replaced circuit board, control relay, wall thermostat and tested the entire system. My cost for the labor, parts and call out fee was $60.00. Professionally done in a timely manner. I would recommend NV Handyman LLCV as well as Choice Home Warranty to anyone who is a home owner.

Kept in touch; understandable conversation; neat/tidy; professional. Would definitely recommend Aqua Plumbing.= Having had several claims I know CHW is excellent serving their customers; glad I selected them and will recommend to other home owners.

My claim is in dispute and I was assigned an agent who do not respond back in a timely manner. I have called twice today and emailed twice. Our Last conversation was 10.2.20 and she was pleasant and was trying her best to work out a plan to get my furnaces placed. This is my second claim filed and both times has been left disappointed.

Outstanding results, professional experience, and great value. I am a repeat customer and I'm glad that I'm back. The value keep on coming because your representative give me 13 months instead of 12 months. Therefore I received one month for free. I am leaving AHS because their plans aren't as equally to value.

The problem with the water heater seems to be solved. The technician came on time and was very friendly but this is the second time the problem came up in 4 Month and the second time we had to pay the $65 fee.

I had a question about coverage and the representative was very nice and answered to my satisfaction. I am glad I have this coverage. He put my mind at ease. I will tell people I know to use this service and they won't be sorry they did.

I don't think it's fair to have a flat rate to install everyone's hot water heater. I should be charged with whatever is replaced. Very unhappy about this. Don't think it is right. I have nothing more to say. When I would call no one would call me back. People were rude. I was supposed to receive several messages they said and didn't.

They have no problem taking your money every month, but when it comes to covering a repair, they look for excuses to not cover it. I filed a claim for my water heater September 28, 2020. On the 29th they approved the replacement stating I would be responsible for over $600. I immediately called them and asked how much they cover. I was told $1500 by one person. Then he hung up on me. I called back and spoke with another person and asked how much the repair cost was. He said he didn't have that information. Then hung up the phone. I called back and asked again how much of the repair they were covering. The person would not give me that information. I asked to speak with a supervisor. I was told someone would call me back.

Very professional - great job. Toilet was not flushing. Amigo plumbing technician was able to clear up the problem in less than 15 minutes. I was pleased with the quick service and promptness of the response from Choice Home Warranty and the technician’s service.

Although this order has not been addressed yet, your service has been exemplary on past orders. I always get prompt service from you and great service from the company that you send to fix the problem. I knew I would have some problems when I bought this old house, but your service has been great. Thank you!

Very satisfied with the service provided by CHW & Stone Craft Construction Maintenance. Claim for problem with water heater was answered swiftly along with technicians appointment. New water was approved and installed very fast. Technician was friendly & knowledgeable. Problems solved.

I was setting up a new account with you. The young lady who helped me was very helpful. She was able to help me and she did it very well. She was knowledgeable about your product and how it all worked. It was a pleasure having the help. Thank you.

I played phone tag with Jordan but he finally gave me a direct number to call him and not only did he save me money, he checked other promotions and saved me even more. Very courteous and knowledgeable about the service.

The A/C guy came and checked the system out. He concluded that the blower motor is overheating and the TXV is not opening properly. He put a work order in to have them replaced and only the blower motor was approved. The TXV is going to cause numerous other problems with the A/C unit such as making the compressor overheat and burn out along with the new blower motor. You are going to be spending a lot more money in the near future fixing things that are caused by not fixing the problem now.

Company owner called and was here within an hour! We were shocked and very very pleased. He has ordered a replacement and it should be here soon! Great job. We have never had anyone respond so quickly. It was Appliance Plus, Rich Ransford owner.

A/C repair, low on Freon, tech came out and fixed the leak with leak stop. I hope the unit don't start back leaking. I think the unit need a new coil because I had this problem before and replaced it about 4 years ago.

Just started this policy! Didn't care for previous provider. Summitted a claim, first time hadn't heard from anyone yet it's the fourth day. Tried to call. Just automated. No one to talk to. I need a quicker turn around response so I chose Choice!!!!

Gentleman came on time, he went right to work, he did a good job. He was polite and he was helpful. He was careful with social distancing and he wore a mask. He also pointed out other concerns we should think about addressing in the future. He sent an email explaining the cost of future repairs if we choose to have the work completed.

The technician arrived on time. He checked the machine and told me the motor, bearings and seals were going out in the machine. I will have to buy another dryer. I would recommend this company to anyone in the Wilmington area.

I couldn't be any happier. I'm glad I left AHS... Redman Plumbing was the best crew ever and they were fast and efficient... Thank you so much. They were very professional. Well worth the money on this call and I will calling again.

From start to finish excellent customer service and the repair guys were amazing. They showed up early due to the fact the temperature was scheduled to drop. I would definitely recommend Choice Home Warranty. I have already told my friends about the excellent service.

Service tech was professional and on time. Was quick to remedy problem. Communication was great. All is well. Will use Sears service again. Please make them your 1st choice for service. Have a nice day.

I logged my claim online and it was dispatched within a few hours. Plumbing contractor came out and took care of the issue and I paid my service charge. Very smooth first experience with Choice. The contractor was pleasant and did a good job too.

Our refrigerator compressor failed. The tech had the unit on his truck. The tech Don, was knowledgeable, professional, and courteous. He did an excellent job! We would recommend him again. The only downside was that we had to replace all our defrosted food.

My name is Mike and I got a fair description of our New Home Warranty. For instance, I was not told about the amount of the deductible. In fact there was no talk about the deductible at all. I am 56, have had several heart attacks, a triple bypass, and I am a very forgetful man. Onset of dementia, so I am happy with our warranty, I just wish my wife Jenny could have been involved in the conversation.

They denied a water heater claimed. Once I submitted a an appeal they gave me a reason that was not true "pre existing repairs." When I explained to her I bought the Policy and paid it upfront and I told them I was a first time homeowner I asked them what was the requirements if they were send an inspector for to check on the existing appliances conditions. They said, "Noooo we don't. We don't need pictures. If anything of the cover appliances break just call and we will send a company and you will only be responsible for 75.00." She then changed to the tech stated the water heater was rusted and that is a pre existed condition for denial??? I said, "Really? Let ask the tech" which I did.

My experience with Choice Home was terrible. They denied my first claim right off the bat with excuse after excuse given. I feel they outright lied to me about coverages and the 30 day grace period. I was told that after 30 days grace they would cover everything. I even told them that since this house we bought is 22 years old perhaps you should so an inspection. They said none needed after 30 days grace. I canceled my warranty after 6 weeks of service. I listened to TV commercials on Choice about how great they were, and boy was I ever fooled. There has to be an honest home warranty company out there somewhere that doesn't just take your money and deny honest claims. Read the fine print before you buy and then read it again. "Bait and switch" is what they should call the company.

This company has been the worst company I have dealt with. I wrote a former complaint with BBB. After my fridge was not tempting correctly. I put in a claim on 8/29. However, they sent out a license tech. Expert Appliance who then replaced the heating defrost and a sensor. After long 7 weeks of waiting on countless phone calls and emails. This company has given me the big run around. After stating that going without a fridge for over 7 weeks feeding a family of 5 has been nothing but stressful.

Our refrigerator broke late Sunday night, I requested service from Choice Home Warranty at 10 pm and got email shortly confirming service scheduled for next morning. Service technician was great and by 1 pm our refrigerator was good as new. Thank you, Choice!!!

Spoke with Kevin ** who gave us all the information we needed to decide on a home warranty. Was very informative, and found a great price for our choice in home warranty. Gave us different quotes and found the best one for our need. Military discount too.

Just Signed up and they were very kind and knew their product. Made it very easy. I had a couple of concerns with other warranties I have had in the past and it was answered. So here is hoping it all comes out good in the end.

Ice maker stopped working.. They will follow up.. Emails and phone calls were answered... They worked with me to solve the developing problem of getting a tech to come out... after a few others canceled... This is my first time using them...

The representative I spoke with sounded knowledgeable, understanding & was not pushy. I appreciated the time he took to share other discounts in which I wish I could have accepted. But, Unfortunately, my current finances would not allow me to now.

My claim was denied because we did not wait for approval prior to having the technician complete the repair. We waited 2 hours before completing the repair. All paperwork was submitted timely by me personally. I was finally able to get the case manager to approve $500 of the $713 water heater we purchased however she refused to pay any of the labor costs because the technician did not respond to your inquiry on what the labor costs entailed. I would think labor costs would be self explanatory. I am extremely unhappy with my service/experience with Choice Home Warranty.

We are an elderly couple who maintain their home with service contracts to routinely come and clean and inspect various systems in our new home. We were taken advantage of by unethical service providers. I finally convinced my husband to obtain a Choice Home Warranty. The service is amazing, the professionals fixes the problem or replace what part needed all for only the $65 service call. I'm so glad we bought a 6 year contract. I can sit back and enjoy my golden years without worries about our home.

The technician had been assigned to this location before. He was very professional and seemed to know his trade. Within a few minutes he had determined what the problem was and explained it to me so that I could understand it.

I joined Choice Home Warranty last month. This is my very first claim I have submitted. I called Choice Home Warranty this morning and I was very surprised how easy it was to submit the claim. I really look forward to hear from someone to fix or replace the pump.

I called Friday and they got someone scheduled within 30 mins. The on site key master got there Monday and earlier than expected!! He got everything done in 20 mins!!! I would recommend these warranty plans and only costed me $65 for the rekey!! I love it!!

Great customer service and upfront with their policies. The company does not hide any details and offer a huge major discount on the policy. I will recommend this company to anyone who is looking for a home warranty. They are upfront from the get go.

I purchased a policy in June 2020 on the recommendation of a friend who had a Choice Home Warranty. In late September 2020 my dishwasher leaked. I called Choice. A repair person came on 10/1/20. He thought it would cost about $300 to repair. I received an email later that day saying I would receive $179.99 toward a replacement. The CHEAPEST dishwasher through Lowes is $340 NOT including installation and haul away. I have heard from LorinJorge via email and attempted to call he - to NO avail. So far my service has been lackluster and NOT worthy of a recommendation.

I had a great experience with Jared. He was very knowledgeable and friendly. He was a pleasure to work with and was able to give us a senior citizen rate that will save us money. Jared took the time to explain what the guarantee would cover and the turn around time for service calls.

My refrigerator went out, I called, they sent tech, tech said compressor is bad. Choice said it was cheaper to replace. I declined their offer of 599.99. Since I declined the offer a case manager was assigned and was to call me on 24 hours. It has been 7 days, haven't heard a word even though I have called 4x and sent 2 emails. BBB's website shows a lawsuit filed against them from the AG of Arizona. I will be calling my AG today.

Came in, identified and fixed the issue in a timely manner, in and out in less than 15 minutes. Tested the toilet it is now as good as new. Technician was knowledgeable and efficient. Explained the work that was done, no issues since he has left.

Received prompt, satisfactory service from Beans Appliance Repair. Technician was competent and clearly explained everything he was doing to my satisfaction. Said he will be ordering necessary parts for stove and washer and will call to let me know when he will be returning to install them.

Nothing was covered on this service repair. The technician was good but the fact that the claim was accepted knowing it wouldn't be covered was frustrating. Home warranties are tricky and it seems like a lot is covered but it always seems to be the opposite.

My stove, again, had some problems with the burners. I called Choice Claim Dept. and as usual I was greeted by a very friendly customer service representative. Due to the Covid-19 situation it took a little longer than usual to find an available electrician in my area. Once one was found, the service visit was done by a knowledgeable and polite gentleman that wore a face mask the whole time he was in my house. One more time Choice delivered what was promised from the beginning....Peace of mind concerning the care of the home. Thank you Choice!

I have a microwave have problems from July 2020 to today. I call more than 20 time (C. H. W.& new Technology Solution) no help. Please someone can give a help. C. H. W. Not good enough. If you have problems you will Feel very bad.

The staff was professional, respectful, and kind. I will keep this warranty company. They wore a mask, and they took the time to hear my concern when my sump pump failed and offered suggestions on how to avoid any future problems with my new system.

Taylor was an amazing technician and extremely helpful!!! Would recommend their services to anyone!! The company worked with me to get an earlier scheduled appointment because my refrigerator went completely out. Taylor was extremely professional and explained everything I needed to know about the issue we had.

This gentleman was prompt pleasant and helpful. His last name was Colon but do not remember his first name, but he was in New Jersey. He answered all of my questions and concerns. I filled out the form online and he immediately called me. I know I have to wait until Nov 3 to start my service.

Yep, I know that this "virus" has been such a "pain in the rump". It's ashamed that has delayed everything in this country. Sears contacted me so we are on Oct.12, don't like the 8-5 time frame, that's sad. You all are trying to get better repair time, I really appreciate it so much. Happy with CHOICE, been with you all almost 3 years. Think I made this best CHOICE for me! Thank you for your help. Stay well!!

Went to open my garage door this morning and all the cables broke. I cannot open the garage door manually or by using the remotes. Cables are hanging loose on both the outside and inside of garage door. I am unable to get my car out and I have an appointment in the afternoon on Monday, October 5, 2020.

Toilet stopped up. Plumber wore mask for safety. He was courteous and completed job in a timely fashion. The emails I. The claim specialist was also very informative and I was completely. satisfied with their assistance. The voice mail and email kept me informed about arrival and who was coming out.

The first company scheduled never came out, never called to tell us they weren’t coming, and never called us back after we left three different voicemails. The second company was great, but it’s only been two days since the repair was made, and it’s not working again. I’m going to file another claim NOW. It’s hit, and this really stinks!

Toilet was leaking water from back. Dripping water on the back. Repair man took care of problem in good time. The toilet needed a washer. Plumber was very professional and nice. Changed schedule to accommodate mine. Came early. Would use this person again for any further service????

My roof leaking my claim was denied. Filed a appeal. No one called me back. Raining on my house. Found out that roof policy is rip off. Never pay for roof claim. Customer service sucks. I am going to find another policy. All my friends I referred left the company.

Amy handled me very well and that is difficult to do! We found you on the internet and since you were the top rated company we called you first. Needless to say, we did not call anyone else. Hope your service response is as good as Amy's sales pitch????

Troy ** explained everything quite well. He is a good representative, taking his time to thoroughly review all plans with us, giving the pros and cons of each plan. He also explained all of our questions thoroughly and what we needed to know with regards of what was not covered.

We have been waiting for our hot tub (which was included in our contract) to be repaired. First I was told it was covered, after a month of waiting a technician came in and determined the pump wasn’t working, he ordered the part and he was supposed to come back. Now we found out we have to pay out of pocket. If we want it fixed. We think the company should’ve told us before we included the hot tub in our contract, because now you say is above ground and is not covered. After two months going back and forth. First Choice said they couldn’t find a technician and now is not covered. We are disappointed and we are canceling our contract.

Happened June 22 2020 and took until 10/2/2020 to get any resolution. Insane. And replacement value given was substantially less than I could replace the units for. I agreed to this number just because they took soo long to settle. I probably could have held out for more. but, they make it insanely difficult.

Air ducts need repairs and/or replaced. Before buying this policy I asked if it included ductwork and was told it covered repairs and replacement. It DOES NOT! Also due to your errors in not sending technicians that work on ductwork, I had to pay multiple $85 payments, which I was told I pay 1 deductible per claim!

Was told by Choice that they could not find a plumber to work on my garbage disposal but if I could find someone I would be reimbursed by Choice, which is exactly what I did. I paid the plumber and he notified Choice to validate the repair was complete. They told him that I would be reimbursed for approximately $225. Never received anything and my claim now is denied. I’ll meet with the AG’s office Monday morning at 10:30. Have discussed ad infinitum. Will cancel as soon as my contract expires. By the way the plumber is willing to validate everything I am claiming to the AG.

This is my first claim and it has been denied because of a 5 gallon difference in the capacity of my water heater. Nobody to speak to about it I had to write out an appeal and I’m still waiting for that person to contact me as I sit here without hot water.

Our cold water line was leaking water all over the inside of the cabinet and floor. The process of getting it fixed was very easy from calling to make the claim to the repairman coming out. I would and have recommended this warranty to others.

The tech was here right on time, and made the repairs need quickly. I am so happy to have my dishwasher running again! I had one disappointing service call last year, but the last two incidents have really been great!

To whom it may concern,

Offered first $179 then after discussing with Nichole $300 was offered and accepted. It will cost me more than $800 to replace the same dishwasher. I ended up buying a smaller new dishwasher for $560. Very displeased at the offer.

I am just a bit unhappy with my last 2 claim experiences I have had to go through with your company.. The last one was with my garbage disposer...in which I ended up having to take care of myself... So having CHW did me no good with that...so in my opinion paid my premium for the coverage for naught for my garbage disposer in June of 2020.. Now we come to the hot water heater in August 2020.. Here we go once again...the circle jerk...back & forth...with me caught in the middle...it is just all so stupid... So I finally had to go to a supervisor to get some action & start to get the ball rolling... Hope it gets taken care of soon so that we can get our home back to normal & I can finally get some hot water...take a hot bath/shower...do laundry...run my dishwasher...etc... Thank you so very much... I hate to think that one must always be the squeaky wheel in order to be heard...

Amen was quick to call and appointment was set for the very next day. He did arrange his schedule to accommodate ours. He assessed the problem and corrected it. He is a very friendly and polite young man. The only issue is what Choice paid, this cost us $245.00, Amar explaining what Choice pass for., we had to pay for the service.

Technician who came out was on time and polite. Quickly assessed problem. Waiting for claims review by CHOICE and repair of our refrigerator. We were told it will be reviewed and we will be contacted within 2 days to re-schedule technician.

Very impressed with the timely process of scheduling an appt. for a garbage disposal issue. Repairman (Demitri) was excellent and on time. Based on what I have been told by friends that home warranty cos. were terrible, I was amazed. Thank you!

I used the website to place the order. Within a few minutes I had a response. The plumber was here 2 days later and reset the toilet and repaired the sink faucet. Alan from ASN home services did an excellent job. I am very happy with his service and with Choice Home Warranty.

They allow vendors with zero out of five ratings to bid on your repairs. They don’t show up. They don’t respond or even call you at all. Even though you take the day off work and then have to wait additional days for other people to come out and repair something that was reported a week ago. Very poor customer service, very poor vendor usage, and you may save some money but will wait multiple days to get repairs done.

Is there a way a copy can please be sent to me. Thank you soooo very much.. We just signed up today with your representative Keisha **. At 1:35 pm. I would truly like/need a printed copy of policy for my records. Thank you very much for your time and assistance in this very important matter./

I submitted a claim for our garage door opener, within 3 hours I had an email saying the repair person would be here the following morning. The repair person arrived right on time and had the repair completed less than 24 hours after I submitted the claim. Great customer service.

I’ve had a lot of problems with my ac but in only 2 visits ARKTIKOS ac & heating solved everything. They are fast, efficient, friendly and really know their stuff. Kudos to you for having them your ac person! I’d hire them even without a warranty!

Service was good. First rep which called this morning did not want to negotiate. Received a second call, and your rep Kyle, was willing to negotiate and get the lowest price possible. He was extremely courteous and took time to help a senior citizen.

DO NOT waste your money on this warranty company. Horrible customer and warranty service ever... Saturday hot water heater broke, claim submitted. Monday tech arrived to look and say, yep, needs replaced (pd $60 for him to look, not touch anything). Choice Warranty called and said they would replace. Received email Wednesday. Said approved with $455 fee to us. Called, emailed and left comment on website numerous times since Wed with no response. Six days later, still no response except they want $455 to replace without any reason for additional cost.

Wall ac not covered by the policy. Your representative was very nice and took the time to check on everything possible. The unit is about 2 years old and was leaking water inside. We checked the plug, but it still didn't drain correctly. Thanks for your consideration in this matter.

I'm always have a good experience with the company service. They resolve my issues with promptly results. They usually respond very quickly. I think what I paid it works for what the company covers. I will highly recommend it. The claim usually turns around in 1 weeks. If they have to replace the items it can be least.

The Service Technician showed up as scheduled. I was called before he arrived. He was thorough and professional. He was also COVID prepared, wearing a mask and he was wearing gloves. The appointment is scheduled to complete the repair on October 9. 2020.

This is the first time to use your service and I am very happy with the fast response and the approval of the part replacement to fix the AC. I will be sure to recommend Choice Warranty to all my friends and family. Keep up the good work.

After looking for a home warranty service agreement, I evaluated by talking to numerous service companies and I found Choice Home Warranty to be most sincere. All the associates who I have talked to at home warranty responded and explained the questions and concerns I had. Shoud out to... Charlie **, Michael ** and other front line staff to whom I have talked to and through email. They made it very easy for me to signed up with an extended service agreement.

The service man was extremely efficient. He wore masks, gloves and shoe covers. The heat has not been repaired, the serviceman man had to order a part, I have not had conversation with him since his initial visit. The office manager overcharged my credit Card in error, she refunded the difference the following morning.

Order was referred to plumber and they arrived in two days and we were notified the next day who would be correcting our problem. Using the online app to open a ticket is extremely easy and always for 24/7 access to system.

Vendor replaced defective programable AC thermostat with one that is not programable and appears to be used. Vendor claimed that Choice would not pay for replacement with a programable unit with a cost of a few dollars more. Dissatisfied that Choice would not pay to replace defective one with a comparable unit.

I was told I would get an e-mail same day to confirmed my policy, I don't have anything but your survey. Please have my confirmation send now or we can cancelled and I can go with American. No way to start a new relationship.

Enrollment was quick and easy. Surprised that coverage for a washing machine and refrigerator was additional. They are covered in all the other plans I considered. Sales representative was easy to work with. Selected Home Choice because of internet comparisons of companies.

Tech was very kind and all went well, except he was here 1 hr plus before he did anything at all. He was on the phone with his boss and trying get approval with Choice to replace a bad outlet only. He mentioned it was their first day with Choice, it just seemed as though his company wasn't quite sure how to deal with Choice on the repair so they were figuring it out while at my house? So it took 2 hrs to replace an outlet.

We had a really good experience with our Choice Home Warranty claim. This was our first claim and it is being resolved. The technician Davontae is wonderful - polite, professional and very knowledgeable and patient with all our questions and concerns.

Had to replace mounting bracket to connect the garbage disposal to the sink since it was not compatible with the new disposal. Paid the repairman $25.00 in addition to the $45.00 co-pay to install the mounting bracket.. Talked with Choice rep and was told it would be 4 hour delay to get approval. Got an email about 4 hours later with approval. That was after I had already paid the repairman $25.00. Can I get my $25.00 back?

The technicians were good, The A/C came at the wrong time that the appointment was set up. He explained the issue and explained what he was going to do and if something else had to be done the extra would not be covered.

Every time I open a ticket it is satisfying that it only take a few hours to get a respond. So far I have never had any bad issue with Choice Home Warranty. I will keep using this insurance for a long time.

We bought our first home a few years ago and were nervous about the unknowns. Thankfully, we were blessed to have a home that is less than 15 years old, but there can still be minor issues that can cost a lot. Our plan has paid for itself every year. The service is easy to do online or by phone.

We were very pleased with the technician. He wore a mask, was clean, and polite. Spent time checking out the dryer. He appeared to have an idea of what the problem was just by my explaining the issue I was having. Having examined the dryer, we were told what the problem is, and what needed to be done to repair it. Felt he was knowledgeable.

I originally ask for a washing machine repair man and he was very nice and checked washer and discovered it was my plumbing, advised me he would request Choice send a plumber which I understand you are trying to do at this time. My first experience with Choice and so far very satisfied.

Choice home warranty paid for the hot water heater and I paid for the non covered charges, $300. Everything happened quickly. No Delay anywhere. The contractor was prompt. He also came back and light the hot water heater after the gas connection given. That was very nice of him.

Had a leak at our property, it was fixed pretty quickly. The toilet and tub were fixed, and no longer leak. CHW is pretty quick in getting vendors out for repairs. The vendors have all been great, and professional, polite, on time, and ready to work. Thank you.

Having been burned by my previous home insurance company I was reluctant to try another one. That said Todd is the man. I have spent 29 years in sales and I can honestly say his low pressure, nice and easygoing nature was what convinced me to give you a try. Make sure he is rewarded for such excellent customer service and give him a bonus. He deserves it.

The service man that came to check out the 2 appliances that I thought had to be replaced was on time, courteous, and very efficient. After approx. 30 min. he had fixed both appliances so that they worked perfectly. Unfortunately, I had to call the Appliance Store and cancel the order for new appliances. BUT, fortunately at this particular time, I did not have the big expense of those new appliances. THANK YOU!!!

We were having a defrost problem in the upper freezer drawer. Repair man found a freezer bag clip behind the drawer preventing the drawer from closing completely. Our bad! It wasn't something you could see without taking out the drawer which I did so we could clear the ice from it.

It's been more than 4 weeks since I reported this issue and at first, the technician came to check but we didn't hear from anybody since then. I already send a few mails but still waiting for the repairs to be done.

They didn't honor the contact. They lied about what they would pay if something was not able to be repaired. Then they tried to offer money for an item which was about 30% of value. I cannot get my appliances replaced at what they offered me. I paid in full based on what the representative and I initially went through over the phone regarding if they couldn't repair something they would replace it or they would replace it at today's value which is a bold-faced lie. There is a class action lawsuit with this attorney general of the state of Arizona, based on so many people having the same problem. I would NEVER recommend Choice Home Warranty!!

We purchased a home warranty through Choice Home Warranty via phone on June 22, 2020. This was to cover a home we had just purchased, which we moved into July 20 (thus, we bought the warranty a little less than a month before moving in). We purchased this in good faith that the company would actually cover the cost of legitimate issues our house might have in the future, given, of course, that these issues met the company's criteria, which we understood. Shortly after moving in, our air conditioner failed as a result of normal wear and tear on Sept. 2, 2020, and we filed a claim for coverage of a new unit the next day.

Awesome customer service, very knowledgeable, about his work. I would recommend J and N Appliances to family and friends. He was on time, and found out the problem in a timely manner. He done with diagnostic tests in 15 minutes. Thanks.

Garbage disposal was broken and needed a new one. Claim submitted and total service was completed within 3 hours of submitting claim. Technician was professional and thorough. He had to replace disposal and the initial replacement failed to work so he did some troubleshooting and found the replacement part was not working. He replaced it with a second one he had on truck.

The last two claims were not handled well. One was for an Electrician to fix a burned out dryer outlet and the electrician cancelled and another had to pick up. I could not wait so I had to learned to do the job myself using YouTube and completed it by myself out of frustration with no electrician willing to get out here. The other claim was to fix a leaky bathroom jet-tub that ruined my kitchen ceiling. The part was hard to find due to the age of the tub. CHW refuses to just pay for the upgrade so that the job could be down in a timely manner. So here we are still waiting for a part that can take up to multiple weeks. This is an unreasonable waste of my time. This warranty is Supposed to be helpful and a great solution. I am not finding it helpful. It seems like money has been paid to have this CHW and it is not working smoothly at all. For next year, I think I will go to American Home Shield for their serves. This may be the last year with CHW.

Great plan and price options. Service Representative was very friendly, helpful and knowledgeable. Rep even tried to provide better value with longer contract plan. Customer service wait time was minimal compared to other home warranty company. This should be a good and smart switch. Thank you.

Dishwasher would not turn on. Technician came out and stated he would advise Choice we need repairs. We still have same unit. It will now turn on but several steps need to be taken to run it. Will not just start on normal wash like it should. Still broken. Still waiting for fix.

According to the first two claims I made with CHOICE HOME WARRANTY, I can testify that was the best decision I ever made. I can say it's really called having a peace of mind. Peace of mind was what I told my friend when I was referring her to CHOICE HOME WARRANTY.

Twice this week I have scheduled servicemen who came diagnosed and couldn't complete the job because the order was in as "collect call." Not warranty. The first time I called, they said they would take care of it. Today I had them come and diagnose the washer. Same situation happened. I called again, got shuffled to three people and once again they said they would take care of it. So my washer and my fridge is not fixed. They have trouble relaying correct appt times. One Friday there was an appt set and no one showed. Once you get them here the repair seems to go well, but the time you waste in the meantime is crazy!

Customer service was excellent. The salesperson explain the contract in details and was very polite. The coverage is excellent and the price for the extended policy was very good. I will recommend your company to others. I had 2 companies and their service was very bad. I hope your service is more customer oriented..

The outside unit constantly ran for two weeks. The connection was frozen solid. The technician called me on his way over and guided me through what to do so the system would be ready. The man was amazing and considerate and really helpful. He explained everything he was doing and what was happening. He listened to what I heard and my complaints and took care of it. I hope he's the one who comes out if I ever have to call again. Edgar ** thank you

Simrel Plumbing was on time and efficient service. They wore mask and removed shoes. Highly recommend. Choice Plumbing Coverage limited to $500 per contract yr. which seems low for a home. Slower response to claim appt setup during Covid but still assigned in 2 days.

The process was timely and the technician did a great job. The claim denial was disappointing. I'm hoping a review will bring forth a reconsideration. Since there were no storms or power surges in the area, I couldn't understand the rational for justifying denial. The HVAC company did an excellent job. The technician Robert was very professional.

Please don't purchase Choice Home Warranty. It's a nightmare when you need service. I have a Hot water Tank issue and I'm going back and forth with Choice and their contractors with no resolution in sight. Please save your money. It's a scam. I think the good reviews are their relatives.

Isiah was courteous and knowledgeable and got the job done. I couldn't be more pleased with the technician although the time they face me was way off but it was a pleasure to have such a professional repair person.

Cristobal did an outstanding job repairing our dryer. He wore his mask, was professional and did the repair very quickly. Also, he explained the work he completed. I would highly recommend Cristobal to anyone that needed appliance repair. My only cost was my agreed upon service call with Choice Home Warranties.

We received a quick response to our concern about our stove, the technician was wonderful and we were pleased to learn our stove can be replaced. However, the amount we were offered will barely cover half the cost of the cheapest replacement stove. How was this amount determined?

Michael ** was very helpful and explained everything about the new Home Warranty. We appreciate His knowledge. He was able to cover all the items we needed covered. This is a very good Home warranty. I am going to recommend him to all my friends and relatives. Thanks you Mike.

The repairmen called to change the scheduled time of the initial appointment, however he did arrive at the update time as he and I arranged. He was very pleasant and professional. He appeared to thoroughly survey the issue and provided me with instructions on the next process on how things should be handled. He was also able to confirm that despite the leak and required repair to fix it, the maintenance on the house was in excellent condition. He appeared very impressed and I would certainly recommend this company and CHoice Home Warranty to protect their investment.

Technican was very professional. He was prepared from a safety standpoint as well with a mask. He was very knowledgeable about his work and the problem we had with our stovetop. He did everything to fix the problem also told us what the issue was within the first 5 minutes of arriving. He came very early as well with a 4 hr window.

Technician was knowledgeable and arrived on time. Checked for the problem and let me know. Completely satisfied. My main question at this point is how quickly will the problem be solved and well the actual coverage is. I've had the Choice policy for about four years but this is my first claim.

Excellent and professional customer service, I have a positive experience, the technician proceeded to review the entire system and explained the existing problems and possible solutions, asked questions and also took photos as proof of his work, thanks Choice Home Warranty.

Updated on 07/25/2021: Very professional people and quick. Just need to get more involved about the time to get to the place. Need to email or call instead of leaving for us to find when they coming to fix the problem. Other than that everything okay.

Got Installed the Water Heater! Got it done in timely manner! Happy with that but did not know that I need to pay the Installer good amount of money which I was not aware of it. I do not see anywhere.

The HVAC tech arrived on time. He was respectful and knowledgeable. He was able to identify where the noise was coming from and advise me that the heating/cooling system is in good working order. He wore his mask and shoe covering the entire time he was in my home.

The set up for service was easy but the actual service has not been performed. In fact no technician has yet called. I have been updated to the procedures, even the offer to get my own technician. But if I had known this when I joined CHOICE Warranty, I would not have joined. COVID 19 is affecting all of us but in my area I do not believe it is as much of a hindrance as in some other parts of the country.

On the 1st appointment, the technician diagnosed the problem and sourced the control board required (which was no small feat, only 2 in the whole country). A week later, he installed the board and we checked it out to make sure it worked.

Called Choice Warranty and they immediately found a plumber for me, and the plumber set up an appointment for two days later. No idea how the plumbing work will turn out yet, since they won't be here till tomorrow. But Choice was courteous, helpful, and prompt.

I liked that he texted me and then called me!!! I'm glad it was him on the other line.

The customer service experience was great. The HVAC tech was very professional and knowledgeable. He took his time and was very detail in his explanation regarding my heating and ac issues. He addressed both issues I was having and gave me his recommendation on the old HVAC system that I currently have. I would request his services again.

Your response time was much too slow. Problem reported on 9/23/2020. Parts ordered 9/30/2020. One entire week with water leaking from heater! Likely replacement to be performed during week of 10/05/2020! Two weeks with a major water leak and uncertain hot water? Get real!

Immediate positive, I was able to talk to a person who will be my “go-to” person with his direct line. Senior/ veteran program helped to make already affordable program better. Also nice to know my time serving our country is appreciated. One star off for no pest control. Will comment again once I have a need to utilize the program.

I’m unable to give a positive response with my recent experience with two of your case managers, Crystal ** and a Rafael **. I called both many times and in Crystal's behalf, I did speak with her a couple of times, however her follow through leaves a lot to be desired.

Replace auto control valve. Excellent service! From the time the claim was filed and the initial evaluation of the problem was made, it took only three days for the service to be completed. The technicians were on time, replaced the valve and tested the system to make sure it worked.

Technician was on time and was very thorough. He thought the dishwasher might need a new board, but it started when the board was reset. He said this would probably fix it, but if the problem happened again to call. Good technician. Extremely pleased.

CHW could not find a plumber to service my plumbing, so they offered me a reimbursement to get my blockage fixed. This worked very well as my problem was fixed within 24 hours of reporting to CHW. This was good customer service.

They didn't cover my appliance. The case manager assigned never contacted me in spite of me calling 5 times and emailing. She also messed up the ticket and I spoke to someone else who corrected her mistake. They still denied it and wasted my time and money when I should've just hired a repair person. Save up your money and fix it yourself.

Choice appears to offer all of the coverage that I'll need to protect my appliances, should I have a need for service. The Representative Najee, gave me the options needed to fit into my family's budget. I'm looking forward to a long relationship, with Choice Home Warranty, that will ensure that I will get quality service and coverage when required.

The gentleman who helped me with my enrollment was very nice. He gave me a lot of options to choose from. And helped me decide on the best plan. I really appreciate that. The cost was very important to me. I really like the fact that your company appreciate veterans. I will always honor your company for that. The things that are covered is very impressive. Owning a home is stressful. But knowing that your appliances are going to be in good hands make you feel good and worry free.

It was so easy to place a service request, great communication, and the service Tech Matt was awesome. This was my first service call with Choice, and it went so smoothly. I would highly recommend Choice to anyone. Very simple process.

I was totally blown away when you offered $179.00. You indicate that this was enough to replace a Maytag dishwasher. Guess you haven't priced dishwashers lately. when you consider the fact that I had to give you a $65.00 co-pay. Hmm, I have $114.00 to buy a new dishwasher, could you ask me to bend over any more ways?

A/C was blowing hot air, not cooling at all. Adam S. found the condenser was the problem and got the A/C performing right again. I had been without the A/C for three weeks. Adam S. was very courteous and professional. I would like to have him again for any other problems with the A/C. So far, he is the best tech that Choice has sent out. Indeed, he renewed my faith in Choice. The 2 or 3 other techs Choice sent out for two other jobs were disgusting to the point I put off calling Choice for this problem. It ended well.

I'm brand new to Choice eHome Warranty so have virtually no experience with it other than the Sales Process and Sales Representative (Troy and/or Travis **). He was professional, answered all questions, provided good information, was vigilante in his response to offset my objections (as a good salesperson should be). I appreciated his work, his approach and his ability to get me to sign up for the program. (I've flirted with the concept of a Home Warranty for years and the next effect is that Travis was able to get it done.) As far as how does Choice Home Warranty respond and live up to its representations; time will tell if I ever have a covered repair issue.

I find that the several times that I've used Choice it's basically comes down to they do not want to cover the basics just the minimal necessary but the text that they send out here are like the best just like the company that came out yesterday September 29th to fix my toilet problem. Explained everything to me that let me look and gave me some pointers. You're very nice, respectful people also they had their mass in that gloves and they were a pleasure to work with. As I said it seems like Choice does the bare minimum. It's not the tech's fault 'cause they have to call in to see if something beyond their you know the scope. Nine times out of 10 it isn't covered and that's the choice that Choice makes which is a right name for the company because they always choose not to cover anything but something basic like stopped up toilet. That's it but the text they sent out our great.

I have used Choice Home Warranty for 10 years...I bought a 5 year policy at my previous address....and now moved...You would not allow me to transfer it to my new home...first of all....so I called in and got a warranty on the above address....The agent was terrible. Gave me wrong quote...Acted like he was confused....I dealt before with one of the owners...Much better experience....This guy ...I really don't think I got much of a deal....I expected some kind of consideration because essentially I have two policies in force.

The repairmen from A and A heating and cooling, LLC were scheduled to arrive between 11 -1 but showed up at 9 in the morning without calling to notify of arrival. I can't comment on work yet because this was only the inspection required to determine what needs to be done.

Choice warranty is very conscientious. They came immediately and checked my washing machine. That was on a Monday and by Tuesday they called and told me that’s they couldn’t fix the washing machine and they would be sending me a check. Excellent company with integrity. You don’t find that today. They are extremely organized. Kudos.

My agent at CHW made me a great deal on my 3 year policy renewal! Have used my warranty in the past with no problems or issues. The company technicians are always prompt and thorough. The copays are fair and reasonable.

Updated on 3/27/2021: He went thru each item and restored my pump to its correct service order. The vacuum was off and he showed me how to correct that if it happens again. Last year he put a new motor in and it has been doing everything very well. The pump and its pipes etc. are hard to get to and he did a hell of a good job. I would recommend Jonathan from Pool Era to anyone.

The 2 technicians who came to my house were professional, helpful, friendly and went above and beyond what I expected. They were quick and efficient. I don’t know what else to say other than I’ll ask for them in the future.

Two technicians from the same company came to repair our microwave. They were fast and courteous and had it repaired in under an hour.. They took the microwave down that is mounted over the stove, placed it on the counter and replaced the mechanism that was not working. Overall, things couldn't have gone any better,

I was told to find my own tech. I did this and the night before at 9:00pm I received a email that Choice had scheduled on for Monday. I did not have time to cancel and was changed from the first company and then still had to pay the $65 for your tech. I think the work was completed but ask the tech to contact me with the findings and when the the work was done. He did not.

Fixed in just a few minutes. Impressive. It was simply a clogged drain line that needed attention. Company showed up on time and I’ve been extremely happy with the warranty service and would highly recommend Choice to anyone. Great value, prompt service and the multi year warranty is a real bargain.

I was super unhappy and called twice for help in filing claims but computer was not working right., I blasted your site with feedback rating of 2. Irene in San Salvador called and was super professional, calm and more important patient. We worked through the process as she coordinated with her team members. Gold star to Irene.

Water heater is leaking and I put the claim and home Choice process my claim in A very timely manner and made the appointment very quickly for me and the technician was very professional. I’m very happy with the way my claim was handled.

This claim was initiated on 9-7-20. After many calls and emails the technician was finally dispatched on 9-22-20. (15 days later) Sid's Appliance was wonderful but Choice fell short by a long shot again. This is not the first time as almost every time there is a claim I do most of the work and have to argue every inch of the way. False promises by many agents and no return calls by supervisors even when escalated. Lost $300.+ worth of food waiting for service. George Foreman should be ashamed of himself by endorsing this company.

It was easy to get everything set up. The agent was knowledgeable and very informative. Also he offered me several options to help me get the house covered. The agent also knew what was needed and how long it would take for the service calls to reach my house.

Very satisfied with the service provider and the experience when making the claim and the response. Customer service was great and the response to our needs very satisfactory. I've never had a problem when dealing with the company and their employees.

The gentleman I spoke with was kind, understanding, and efficient in helping me stop the home warranty on my current house and starting it on my next house. He was able to help me save money by getting me a great deal but on a payment plan.

People came when they said they would which was the next day. Fixed the leak in the toilet bowl and also Fixed the toilet so that it would flush better. They had to go back to the shop to get a replacement.

7 days still waiting to get AC fixed. They wouldn't do anything for my family since we are not **. Tomorrow I'm checking in to hotel and contacting an attorney l. Representative continuously spoke to me in a demeaning way. Asked to speak to a supervisor. Still waiting.

Very knowledgeable - excellent explanation of services. I purchased 5 home warranty from Choice Home. I did not go more than 1 year as we just were not prepared to do so at the time we called, although the offer for more years was almost irresistible. Sales rep was - Sam **.

I have had the home warranty for a few years and did not use it. This year however has been very difficult for my appliances. Every time I have called for assistance, they have been very helpful with finding repairmen and following up with repairs. I have been very satisfied with Choice Home Warranty and will enthusiastically recommend them to anyone.

My dryer was not heating. The repair person arrived at said time and looked at it and determined that the heating element was no good. He replaced it and cleaned it and it works good as new. The repairman was courteous and extremely professional and knowledgeable.

I would absolutely recommend them to anyone. The gentleman was very respectful, kind and knowledgeable. He detected the problem right away, got the part ordered and fixed promptly before the weather got cold again. They also were very cautious with regard to the virus by using a masks at all times. I truly appreciate them and the work the technician did.

Cynthia was nice but kept trying to upsell me on longer-term plan options. I'm not a fan of gimmicks or fear mongering of future rate increases, so I took the 12-month rate and will see how it goes. Hopefully, I'll find the service to be of value in the coming months.

We have had 4 claims that have been serviced by Choice Warranty, their services have been timely in response and very fair regarding repairs/replacement of defective component(s). The service technicians that have completed the repairs have been very knowledgeable and professional in the services provided. I would recommend Choice Services to friends and family.

Quick coming out. Nice, friendly service. Drain unclogged and working good. Very happy with the job. He clean up everything and test that everything worked right before he left. Am glad that I got the home Choice warranty. I would recommend this to all home owners.

My AC unit stopped blowing cold air. The problem was fixed at scheduled time with no issues. It took about 2 hrs. for service man to resolve the issue. Service man was very respectable and quick. Fantastic Job! I highly recommend Choice Home Warranty. So far I had two services and in both cases my experience with them was great.

Luke ** did a good job convincing me that your product was a good thing to get...I was on the fence and reluctant to move forward, but he kept helping with discounts etc, which really helped me make the decision. Kudos to Luke!!

The tech that came to fix my washing machine was polite, efficient and kept me in the loop on what was happening throughout the process. Highly pleased with the process and the cost was fair. The whole process was easy and stress less.

Excellent and fast service from Choice Warranty. They were having trouble finding a technician in my area and have the option to find my own technician and get reimbursed for the service. My refrigerator broke on Friday and Sunday was repaired. The NR technician (Gilberto) was very knowledgeable and professional.

Unit needed freon, tech has to return, needs approval does not make sense. Now we need 2nd appt. We should not have to get a approval and wait for another appt. We had a 7 to 11 and had to wait for a change to 3 to 7 therefore wasting a whole day.

I’ve made a claim. Had Clear Water Solutions come out to check my hot water heater and they established that I needed a new one. Choice Warranty said I needed to pay $455 to move forward. I wanted answers as to why and haven’t heard from anyone since Lydia was assigned to my case. I’ve called three times and am awaiting a response. I don’t know what else I need to do but I am not happy with the customer service as of now. Please contact me at some point ** so we can resolve this. If not I’ll be looking for a refund and another warranty company.

They came, charged $75 and said it was not approved to repair a leak in my kitchen. This was a waste of money and time and I still have water leaking all over my kitchen floor. I'm going to cancel this worthless service..

It took a little while to find a technician and a little while to get an appointment but seeing as this repair need was right after a major hurricane, I can’t complain. It was super helpful not having to pay the outrageous repair bill, just the deductible, especially right after the hurricane.

Back of the toilet leaking so fast that house water had to be shut off. The cutoff wouldn't work. The plumber arrived the next day in his plumber truck and I invited him in. He came in and went to the bathroom that had the leak. he bent over and observed the leak. He then went to his truck, returned and fixed it. Then he left.

Called customer service to file a claim to have our washing machine repaired. The claim was posted, the repairman came to evaluate the washing machine. The evaluation was reported to Choice, Choice told repairman to fix, the repair parts were ordered and a date to return and complete the repairs was made. This all was completed in one day. I’m completely satisfied with Choice and strongly recommend Choice to everyone I know.

I will rest at ease knowing that if anything in my home breaks... appliance wise...I am one call away from fast service with a low co pay.... Nothing scares me more than something suddenly breaking and I have to come up with a lot of cash to repair whatever it is or replace whatever it is that broke.

I need repairs to the pool plumbing and can’t seem to get Choice representatives to understand my simple issue. When the new pool filter was installed earlier this month leaks occurred due to faulty plumbing that could not handle the increase in water pressure. The pool company and I are unable to speak to a representative we can only communicate via email. My pool needs to be repaired due to losing water nightly from the leaks.

Great customer service and response time. I been a customer for two months and my hot water tank started leaking. I put a claim in, and service was established right away saving me thousands of dollars in costly repairs.

Called to check on household coverage. Had good experience with staff. Signed up to have coverage for 1 year. Hope to have good support from your department when I need services performed in the future. This is the first time I am using your company. I have friends who are currently using American Home Shield and others, but I decided to give your company a try. I hope I will not be disappointed. Thank you!

The technician was prompt on keeping the appointment. He was quick to find the problem and explained the repair. I was extremely pleased with his professionalism and workmanship. I would highly recommend him to anyone who asks. In addition he actually moved up the repair date by one day due to the hot weather.

I appreciate the help and support provided by Choice team and the technicians they work with to help the customer. Every time I had a problem with any appliance, I got immediate help with the technician with the right expertise and skill.