Choice Home Warranty Reviews

I submitted my claim online and received a response email the following day. The only thing that I did not like was the date given to me for service. Apparently, I did not describe the urgency in my matter for it to be scheduled 10 days out. I presume that was the earliest time available...

Abdul was professional, courteous, knowledgeable and very trustworthy. I have my new "go to" garage door company. He explained everything and gave me options. Last technician from another company said I needed a $500 garage door opener. It was not needed at all. I am a realtor and they will be getting a of my referrals!

When I called, the gentleman had no idea that he was to come tomorrow. 12/07/2021. So he re-schedule to 12/15/2021. He said he would call me tomorrow A.M. and let me know exactly the date for service. So, I am not very happy with your service. I've paid you on time, and yet when I needed a service, you obviously did not get in touch with the company that is coming out to service my AC problem. Hmm... I wonder if it is worth me keep paying you as I've been, when my first "call for help" was not advised.

Tech was thorough and professional, although he showed up a day early without prior notice. Seems he had the wrong phone# so he couldn't contact me. In the past, Choice has always contacted me with any schedule changes far in advance. Just lucky we were home. Normally would have been out on that day.

The Technician arrived on time; he initially asked what my concerns were with my home's heating system. I explained the front of the house was warm, but the rear of the house was noticeably cooler on every level. I showed him where the Heater was, he went right to work; first, checking the entire system then he began draining the system, once that was done, I could hear the heater clicking and the baseboard heating system immediately warmed the dining room and kitchen also started warming up.

The individual was within the time scheduled. He informed me immediately the fan went bad, and it would need replacement. Then he informed me that the warranty would not pay for the fan cost but a portion. I wish I would have better known that information. My fan was $500 that I had to replace.

I was very please they was there in a timely manner. They was respectful and completed the project in a timely manner. They called when they was at that last job. Gave me a estimated arrival time and called on their way.

Best service we have ever had! Have nothing but positive comments on Choice! The service we had for the air conditioning was also very positive. Actually it was the best service ever! Great company!! I would recommend Choice Home Warranty to everyone!

Quick to deny claims, their loophole, must be caused by normal wear, even after the repair tech said it was caused by normal wear over time. Causing water to continue leaking on the kitchen floor. Causing water damage over time.

The service and technician was wonderful! She and her trainee worked for Sears Repair service! On time, updated me often about arrival time. Knew exactly what the problem was with the ice maker, had the part and fixed within 90 mins!

I'm being more than fair as I'm writing this. I'm very upset and disappointed that Choice home warranty has not replaced my furnace after 3 different technician suggested the replacement of the furnace. They (choice home) still refuse to replace it after numerous pictures and diagnosis been sent to let them know what the issue is. CO2 is still dangerously been expelled from the vents and my tenants are afraid to turn it on. It's been about a month already and technicians have told me the company is not gonna replace the unit based on their experience. By the way, I'm still paying monthly on top of the $45 they deduct every time they send a technician. Ridiculous! I'm calling BBB.

Tech arrived on time. Quickly found issue causing leak. Unit was diagnosed as needing replacement due to cost to repair. We are replacing with a new KitchenAid Dishwasher from Lowe's. We were pleased with the fast response. We are waiting for our Lowe's gift card to arrive. Thank you. Leo **

The main shut off valve on my property is dripping and Choice denied fixing it although the technician said it should be no problem since they had just fixed one similar. It’s just a water valve that needs to be cut, replaced, and sweated and Choice said no. This is not the valve which the city owns. I might have to look into another home warranty service if this can’t be resolved. Probably less than a $10 part that needs repaired.

Totally disappointed in the replacement value for Kenmore dishwasher. Not sure how I’m expected to replace a dishwasher with the amount that was offered. Still have not received said gift card for Lowe's. Please advise as to when this will be received.

I spoke to a very nice and courteous young lady concerning my claim request #: **. Policy #: **. I thought that it would be best to advice you of my AC Unit: Trane 5 Ton AC; TCONT802AS32DA Touch Screen and TCONT803AS32DA Touch Screen with Dehumidification Control Comfort Controls 18-HD25D19-3. Thank You. I will be awaiting your service Email. Rene

Thank you guys for the fast response and appointment setting. I called this morning and was contacted very quickly with a scheduled appointment on the same day. I was not expecting the service to be set up that fast and with me being a 100% Disabled Army Veteran this is a great start to the type of service and response time I need. I'm looking for to greeting the technician and learning more about the company, service and inspection of the concerning issue. Thank you guys so much.

The company you all sent out for the heater was very professional, but the company you sent for the plumbing scam me out of my money and you all didn’t do fair judgement can out of it when I put my trust in you all and still have the same problem as of today. It’s you all responsibilities to do you all job and you all didn’t so you all plumbing are scams.

Since July 26th, yes July, I have been trying to resolve the malfunction of my refrigerator. It is a very expensive brand so I thought the insurance might be a good thing. First they sent me a guy to fix it and he replaced one part. It still did not work and he came back two more times and said he would order parts. Told me parts were on backorder until November 4. I tried calling him but he does not answer my calls. I called Choice back and told them that the guy they sent didn't know what he was doing. They then offered to find another technician so when I saw the email that they were sending Sears Service Department over I knew right away there was to be concern. I called Sears to ask if they worked on Dacor refrigerators and they said, "we do not." I called Choice many, many more times and they said they would find another technician.

Very positive experience. Made call for claim on Sunday December 5th. Person answering call was very helpful. By Sunday evening, I received an e-mail saying the technician would respond the next morning. The technician arrived on time and quickly fixed the problem.

I was very pleased the service I received. The Tech was on time and very respectful of my home. He resolved the issue quickly. He talked about some of the reasons that could have caused this problem and how to prevent it in the future.

Duane ** at Smitty's drain and sewer understood the issue. He was efficient and was able to arrive before my appointment time frame. Checked all the toilets, tubs and faucets. I would recommend him to my friends and family. Nice guy!

Leak resolved quickly as hoses became loose and needed tightening. Technician performed test and no leaks. Very pleased with results and professionalism of technician who explained the process and that we didn't need new hoses since they were steel reinforced.

These young men were wonderful!!! They did an excellent job and I have already starting recommending them to my family. They were courteous, professional and quick to respond. They diagnosed my problem with ease and installed 2 dedicated circuits for me.

Martin Repair Service was excellent and on time. Keep using this company service!!! He was respectful, provided clear helpful explanations for the repair. In fact, I have told three or four of my friends about Wonderful repair experience. I am willing to give the top rating for Martin Repair Service of five stars.

It was a long week at my house as I ran into trouble with the AC and. Plumbing issue. I thank god I had choice warranty who made my issues easy and fixed quickly! I am extremely thankful for the peace of mind!

We counted on you to replace our water heater that was going out. So what good is it for us to have a home warranty that won’t replace things you need replaced. The technician did a great job explaining to us what the problem was.

I have called this company on 3 separate occasions. The first time they were not able to send a tech to check my fridge. I called to cancel my policy but they will not cancel my auto draft. They raised my monthly fee but they did not call to tell me it was going up. My Dryer quit and they do not want to replace it or fix it so they want to low ball me. It cost $548 + Tax + insurance for a new one but they are only sending me $458. They still have not canceled my monthly draft.

Forgot to tell about a yr ago your tech stopped a leak by replacing the faucet (or so we thought). Now found it was not a good one or not installed properly. All's well now. Found same type was used but he held back installing the base of the faucet where the original leak came from. Thank You. Kudos to your tech.

John was great. He showed up on time, which is major for me as part of customer service goes! He got the job done professionally. He also cleaned up after him self and educated us along the way! Most techs will not clean up their own messes. Drives me crazy really, to pay for a job to be done and have to clean up after someone else. He was pleasant to work with and corrected the issue promptly. Thanks John.

Initially I used Choice's 'voice mail system' to initiate a request for repair, but I had difficulty hearing/understanding the prompts & questions due to being somewhat hard-of-hearing, as well as having to deal w/ incoming calls on my cell phone, etc. while replying to those questions. I then called and spoke w/ one of your claim representatives (Jerry ID #**), and advised him re: that I may not have clearly replied to some of the questions when prompted by your 'voice mail system', and that I wanted to correct any of my responses. Jerry was polite, professional, and quickly handled my request too.

Thought since appliance went down over holiday the wait would be lengthy. No, called Tuesday and serviceman here by Friday. The company called arriving early. The tech was nice. He found the problem, a small plastic tab clogging up the drain hose. He finished, showing me the tab and that the dishes washer drained. Paid and done. I am happy.

I have been pretty consistently disappointed with Choice HW but the techs from Helton were great. Choice looks for any chance to deny a claim and forgoes logic and common sense to do so. I filed a claim to move my septic sprinkler head for cosmetic reasons. They denied that and I understand. However, they know use that as an excuse to deny further claims. They denied a claim for an air pump because I still haven’t moved the sprinkler head. It’s absurd and I won’t be renewing.

Very prompt, clear, friendly service. I appreciate having a direct phone number to reach someone - that was the biggest thing on my list. Wow! Getting ahold of someone and having someone call back in a timely manner lets me know things aren’t falling through the cracks.

Choice had me find my own service technician which was fine, so I did and he said it needs replaced, so we sent pictures and they denied the claim because it wasn't fixable, CHW said it was rusted because of lack of maintenance which is far from wrong as every 6 months I drain it as I was told by the plumber who installed it 6 1/2 years ago, CHW said it has too much sediment and isn't covered, however, the plumber said there is no sediment and the rust in the front was because of a weld that had failed internally likely 2 years ago that was slowly leaking because of heat expansion as he has seen many do just that over his 40 years in the business, and most of those have been in heaters less than 10 years old. I have appealed the denial and will see if the adjuster from CHW is more honest.

Since I am a new customer of Choice Home Warranty, this was my first claim experience. It was simple to file on line and an appointment was scheduled. I received a confirmation right away. For some reason, the appointment was cancelled (I don't know by whom), and I received the new appointment confirmation for one day later than originally. This was no problem for me, however. On the day of the appointment I received a call from the technician and given an ETA. He arrived on time and fixed my washer on a short amount of time. He was excellent. I am happy with my first experience.

Had problem, I called the company that they told me would fix my problem and wanted to make sure they do repairs on mobile homes. Yes they did but after 24 hours they still did not have a work order from Choice. So had to call and within an hour the company got the order. I did have to wait several days until they came. Problem was solved and the tech that the Company sent was efficient, polite and cleaned up the work area. The length of time it took to get someone out here was the problem.

The owner of the plumbing business was very nice and always returned my calls with my questions that I had. I am happy with the quick responses back and will hopefully use them in the future. Thank you! I still however feel like the problem isn’t fully fixed.

I have been a customer for years & file one claim & now you do not want to pay my claim--there is no kitchen faucet that will not have rust after being used for several years---a faucet without rust would be a new one and for a new one you would not file a claim--so think about this long and hard and pay my claim and the price of my faucets.

The repair technician was on time and friendly. He worked quickly and explained what was wrong with the dryer and showed me the part he replaced. Credit card payment was easy and a receipt was sent straight from the technician.

The repair person came out this past Thursday and today Saturday the water problem has come back. There is still water leaking from my dishwasher. It’s making major damage to apt under me. There must be another pipe that needs to be replaced. Please send out help.

It was great to have it go so smooth, no problem. I made the call to Choice Home Warranty and they had a very knowledgeable technician come out to our home and the repair was fixed. We would recommend this company to anyone at this time.

I had a difficult time with the recorded message. It would not pick up my answers. The person I spoke to was effective and took my information and number and email. I have not received a confirmation email. Just this email. The overall experience was average but hopefully my issue will be resolved.

The tech was a good guy, listened to my concerns, and thoughtfully addressed them. He also answered a few questions I had while he made the repairs. Seems like he also traveled a long way for the job, which was appreciated.

Water damage claim file after 11:00 pm on a Friday. Early Saturday morning I received a text from Choice Warranty with claim number and company who will be doing the service. The same day a Technician from the company called advising the time and the day they will be arriving. I highly recommend this company to anyone who’s looking for a home warranty.

Washing machine (Whirlpool) kept giving an error code (F24) which kept the machine from operating. I obtained a claim number from Choice and they were in touch with me by phone the next day and the repairman called the same day. He came out the next day. The washing machine needs a part that he ordered. I will let you know when the part comes in and is installed by Choice. Service to this point has been very good.

I called with furnace leaking water causing damage. It took 3 a long time to get an appointment set up and it was 3 days to get someone here. This furnace is 1 year old. It was installed new from your so called technicians and he was a joke. This had been the 2nd time in a year that someone has been out on this new furnace. The companies you Send for repairs are not local and I feel they are idiots. I will say the young man that came for furnace water leak was okay.

Called about our garage door being broken and within 24 hrs I got an appointment. It was a week out so I explained I couldn’t leave the house and I was sick and they got someone out right away. Fixed the problem and did a great job.

Be sure to read the fine print before signing on. Choice Warranty will turn over every stone to make sure they don't pay out. I'm out of $65 dollars for a service call I could have paid another company to come out. Choice Warranty- do NOT call me 500 times over this review.

The lady that took my call was very nice and professional. I am waiting for the plumber to contact me. I have used your services several times and it has been awesome. You have a great company and you have always followed through. Thank you very much!

Thank you for the wonderful service on a recent claim. The service provider called the next day to set up the time. He showed up on time and quickly diagnosed and fixed the issue. He was quick, accurate and trustworthy. I would highly recommend the service to anyone.

My freezer was leaking and freezing up a few times a day. It was an emergency and took 2 weeks to get a service man here. Very unsatisfactory. I had to clean up messes daily and lots of food was ruined.

The appointment occurred within two days of my request for service. Very friendly guy and my oven works well now. This was a very different experience than I had trying to get my garbage disposal repaired however. I had a problem getting the appointment and the contractor had a lot of difficulty with CHW.

Our garbage disposal could not be repaired, and the technician immediately realized it. He called it in to company, and immediately installed a new one. He was very prompt, kind, and knowledgeable. I would recommend T and T Plumbing to anyone.

Electrician was professional and efficient. Arrived on time and completed repair quickly. I would recommend this company for electrical repair. Gave a 5 star review because I would recommend this company to a friend.

My first call ever to fix the broken rack for my dishwasher and it was denied. It said it only covers due to wear and tears which is exactly how the plastic part on the upper rack was broken. I will cancel my premium and request a full refund!

Tech. did a wonderful job and is a very clean worker. And I would recommend him to him to all of my friends and family. They gave me a time window and was there, called me a half hour before they arrived.

The burner on my old hot water heater wouldn’t stay lit. My technician told me my options and helped me make the best decision to save me the most money. Also went above and beyond for the old veteran since I had been without hot water for almost a week.

DJ, the tech dispatched to assist with my issue was friendly, knowledgeable, & tidy. I appreciate that, especially... Considering the issue was in the master bathroom. Thanks for treating the area as if it were your own. I noticed! :).

Our HVAC tech was fantastic. He explained everything to me. He was courteous, polite and friendly. I would definitely use them again. Choice Warranty leaves a lot to be desired. The salesperson LIED to me about several things. I do not recommend buying it.

Claim #**. Very dissatisfied, technician not showing up for appointment, the company is hard to get in contact with. They don't answer phone or return calls in a timely manner. Claim #** very satisfied technician on time and very professional. Company follow up with claim very good.

The repair tech can came to fix my garbage disposal was professional and courteous. He was prompt and worked very efficiently. I am so happy I chose Choice. The response time was amazing and the claim process was quick and very simple.

Was told by the the technician that Choice sent to replace the broken piece on the stovetop that Choice didn't approved the replacement for the part. And it would cost me the $45.00 for him coming out for nothing. Then we buy the part our selves and the cost would be around $60.00 for the part and for him to come back to replace another $45.00. And NO I am not happy about the decision Choice made not wanting to replace the stovetop.

I contacted Choice when my dryer stopped working. By the next day a service consultant came to fix my dryer. He was great - polite, knowledgeable and efficient. He will contact me when he gets the parts needed. I was very pleased with the service.

The person was very friendly and helpful. He was very quick with the repair of my garbage disposal. I can now use my garbage disposal again. Should I need any additional repairs, I would prefer Mr. Conrad **. I really enjoyed our conversation. Really nice guy.

We were able to get a technician come within a day. The technician was great. He called ahead and was on time. He changed the line and answered all my questions. He made suggestions. He was very helpful. I would recommend him.

Choice Home Warranty educated me on which services were covered, even though mine was not. I have nothing more to say about my experience with my Choice Home Warranty. I will contact them should the need arise in the future. Thank You.

Had a very pleasant experience with Guss **. He was very professional, explained everything to make sure I knew what I was buying. Explained the policy that was best suited for me. He also gave us a senior discount as we are both over 60. Excellent service.

Outstanding job. Highly recommend. Professional and knowledgeable. Explained everything and fixed my issue. It’s gonna be a nice warm winter. This warranty company always hires the right people to help with any issues you have. Been with them for years. Always a great experience.

Great plumber. Arrived on time. Had parts with him. Very capable work. Cleaned up. Doesn't get any better than that.. Good choice for me to use your company. Your guy had a mask. Was good and safe for me And my family.

Excellent Tech. Thorough job of checking the entire system. Cleaned flame sensor and seems to operate fine so far. Had a gap due to a cancellation and called to see if he could come early (yes indeed). Arrived punctually and was masked.

Needed our heat serviced. While it took a few days to find a repairman and then a few days more to get here, the problem was solved and the repairman was very good. Hoping we don’t have any further issues.

I called Choice Home about a problem. I have hearing aids. I wound up talking to a lady who had a strong accent. I had a problem understanding what she said. After asking her to repeat what was said, I finally understood enough to complete the first part of my claim.

I had a few claims with CHOICE. They provided answers and solutions to my repair claims in efficient and professionally matter. When they couldn't provide a licensed professional to complete the repair, they presented me with the alternative to find my own professional, pay them and then they reimbursed my expenses as previously agreed.

I really could NOT refer your Company to anyone. Your service and your customer service is way below average. When someone comes to your home, and later you tell me that he wasn't qualified to do the service, because of the feedback he had made, then schedule another appointment with a confirmation saying today is your appointment and never show up. And that was black Friday... I stayed home all day, and I missed all the great sales for X-mas. The second (2) Guys were really good, but I still have to wait for a replacement part that is discontinued. Good luck with that. I'll probably get screwed on that too!

They were very fast setting up the appointment with the repair facility but slow with the approval the day the repair man came out.. so he had to come back another day once he got the approval. Other than that I was very pleased with the service.

For the last two claims I've had the technician had to communicate with CHW. In both instances they were told they would receive a call back in 10 minutes. In the one case it took five hours and yesterday it took 6 hours. I believe this is an unreasonable time for a technician to have to wait for a response. And that is why I will be terminating my contract with chw.

They offered me a low value for my dishwasher with Lowe's gift card in lieu of replacing it. Anyway, I accepted the offer planning to to do some shopping for dishwasher on Black Friday. Surprisingly enough, its website said I will need to wait for a month to receive the gift card. Now Black Friday is long way gone and I still don't receive that Lowe's gift card. I had a claim with them a long long time ago for a microwave issue, at that time, they offered cash for it and it was quick. It seems it's getting unfriendly to customers.

I was shopping around and I clicked on Choice Home Warranty and input my information for a quote. I received a call so quickly I was surprised! The gentleman provided me a quote and explanation of the plan, he also answered all my questions. He was very helpful and I hope I have a great experience with this company as I used to have another one that wasn’t so great. Thank you.

Again. You are not fixing my appliance. After I pay my 60.00, I shouldn't have to pay another dime. Period. This time you will only pay labor and the part is on me. YOU SUCK!!! Guess who will not be renewing her contract? Me!!!.

Tel: 800-814-2534 EXT **. My Correct address**. I have spent 30 mins on the phone trying to get this corrected. First impressions are very important.

My furnace in not emitting heat. The thermostat needs replacing. We have a newborn baby visiting us (our grandchild; one month old today). The dead of winter is coming up. I called a technician to come out. He has to get some type of fan to emit the heat (and get a new thermostat). He should be back in a few hours to fix it once he gets the parts.

The technician was very professional and diagnosed the problem promptly. He also explained what steps needed to be taken to get the dishwasher working again. I’m very happy with the company and glad they are contracted with Choice Home Warranty. The technician cared about what he was doing and was very kind.

Well, so far, I am very dissatisfied with Choice Home Warranty. About to cut off the service, actually. Anytime you call, no one is able to give you a solid answer. Good luck speaking to a supervisor. None around supposedly. I am a new customer and they initially got my name wrong, email address wrong. I was not getting any correspondence at all. They do not follow through as promised. I've been waiting now 3 days to even hear back from an AC claim that I submitted. No clue when it will be taken care of. The people they sent out to fix it are brain dead. EMS Home Services is awful. And now I am stuck waiting on them to do their job which is already now two days late. VERY DISSATISFIED WITH BOTH CHOICE AND THE COMPANY THEY SENT TO MY HOME.

I pay the plumping service twice. Do refund. Did fix my sump pump or furnace then got mad because I complain about I paid the guy twice pay. Furnace 1 time plumping pay 2 time. I have other friend have this service. I told them about they are thinking about this company because I got nothing fix.

All I want to say is it was a little frustrating with contacting and worker not understanding what happened! So things finally got Straighten out! And I wish I could receive a phone call when set and ok instead of email or even a text! Last pur serviceman Chris was amazing! Great work. Great customer service! Top Flight Appliance LLC.

CHOICE is very responsive and always helpful. I would be very willing to recommend to anyone. They are always on time and helpful with any problem. I am pleased with CHOICE and they have saved me a lot of time and money.

This technician for JAYCO was absolutely wonderful. Very professional and kind. Thank you JAYCO! He spent a lot of time diagnosing and was not rushing. He truly wanted to understand the issue. I appreciate his help and getting the problem solved.

Got my dryer issue resolved quick. Easy to raise the issue online. Got assigned to a tech. Tech shoes up on time. Problem resolved. Last time had a bad experience, so was worried a lot, thought of giving a another chance and now a happy customer of Choice Warranty. Thank you.

Vlad came in and knew exactly what was needed to be done. Fixed it fast and also gave tips on how to maintenance my toilet. This is the best experience I have had with a Choice partner. I feel confident that Choice is going to send me someone who is able to help and take care of any problems that I have.

The plumber did everything we need to do and plus he went all out to do the job correctly and explained what is needed. He is also very knowledgeable and very professional and very courteous. I would like to recommend him again for my job.

Choice was a little slow in getting a technician for a heater throwing out cold air vs warm. After 2 days of hearing nothing I called them. The problem was there was no available technician. The next day they found a technician in another town. I am pleased with the technician who came out. He communicated well, was on time, and got the heater heating once again.

The technician was prompt and friendly. He checked out the issue and gave us a realistic expectation. This is the second encounter with this technician and they are always friendly and knowledgeable. I would highly recommend their services to others.

My rep. Mauri was excellent. I had no contact info and wanted to find out about rekeying. She returned my call promptly and helped me. She also explained details of the policy and coverage. She was a pleasure to speak and work with.

We are in the middle of a multi year contract with Choice and at this point, I'm sorry we have to call them at all. Latest issue is that they didn't cover parts to a water heater simply because it was 5 gallons larger than what they cover. Wasn't even trying to get a replacement, just the parts that cost the same regardless of the size. Woman on the phone "CASE MANAGER JAMIE" couldn't have cared less and kept repeating the same line "WE DON'T EVEN COVER THAT UNIT"... thanks, super helpful... go ** yourself.

I entered my acct. # at 9:50 a.m. on your do it yourself web site. I received your reply @ 9:57 a.m. WHAT GREAT SERVICE!!! At 12:25 p.m. I received a call from the "Rising Rooter Plumbing" telling me that their service man would be able to see us on Friday, 12/3/21 between 3 and 8 p.m. But if he can make it this afternoon, would this be okay! I almost dropped the phone. WHAT GREAT SERVICE!!! He was able to make it this evening at 5:40 pm. What a wonderful surprise. I thought that is could be next week before I got service. The man was very nice and he fix the disposal in just a few minutes!!!! YEAH. I am having a party tomorrow... You can be that I will share this wonderful service to all my friends! Thank you so very much! K. **

I will not be renewing with Choice. The technicians have been great, but the process of making a claim is sub-par. I will be going back to the company I used for the last 20 years. I thought Choice would be better.

I had evidence of a water leak in the basement, but couldn’t figure out what was causing it. Two men arrived from Choice Home Warranty and investigated every possible source throughout the house. I couldn’t have asked for a better effort.

Made claim online!! Received confirmation very fast!! Appointment info was sent within 8 hours!! Work done next day!! Job was done fast and to our satisfaction!! Would recommend Choice Warranty To Anyone looking for a home warranty company for your home!!

Our first experience was when our dishwasher was not cleaning our dishes. The service person came out and told us he would need to get a part. I then get an e-mail saying they would give us $247 in gift cards. We declined the gift cards and asked for a check. We also were not happy with the amount. Our dishwasher cost over $800 new. It was a Bosch. They would not give us anymore. Then our furnace didn't want to heat the house. We had a service person come out. There was a leak with the freon. We were told they do not cover (F7) corrosion and would not replace the part. We will not be renewing our warranty plan. People make sure you read the small print and remember they can deny almost everything the way the contract is written.

Appointment was quick, precise, co. was on time. Very very pleasant and explanatory. Excellent customer service. Choice Home Warranty customer service was excellent. Very very very satisfied. I am new to Choice Home Warranty. Was very very surprised by the service I received. They accommodated my needs. I was able to return back to my employment and finish my day.

Repair person come in the time frame Given. Find out the problem and Get the part within 30 minutes and replace the part. Good service. Quick response. We like it. I can recommend to my friends and family members. The person was in hurry.

(Don is returning Saturday to replace my bathtub faucet.)

Placed service call on 11/24/21 and CHW assigned the technician to come on 11/29/21, but Technician never showed up or called on the day of schedule. So I had to call to CHW. When I spoke to representative she said she will contact the plumbing company and reschedule again. I mentioned her to schedule another company and she said I had to pay the service fee twice because I requesting another plumber. However CHW assigned another technician and problem was fixed on 11/30/21 almost 6 days after reporting the issue.

I purchased a multi-year contract with Choice and this was my first call in for an issue. Furnace went out. 27 degrees outside. CHW said technician would be out in 2 days. I called CHW back asking if they could find someone else to come out sooner given that it was below freezing. They said no. I asked to speak with a supervisor (because I know the call center can't always address an issue) and the rep hung up on me. I called back and, rather than explain everything to the new person, asked to speak with a supervisor to resolve an issue and THAT person also hung up on me. (And, no, I wasn't being mean, didn't raise my voice. I simply asked if I could speak with a supervisor or manager.)

After the repairman recommended replacement and CHW agreed, it has taken weeks to settle on a price. I am being given wholesale value for a dryer that I have to pay retail price. Why not CHW pay the wholesale price and replace the dryer? In addition, I am told that it going to take weeks before I receive the store credit to get the replacement. What do I do in the meantime? Totally unacceptable!!!

Choice Home Warranty found a heater repair service and scheduled it for me. I would definitely recommend getting this home warranty because of how smooth and easy the process was. The form was easy to fill out online and they are prompt to get back to you.

The person handling the furnace repair was great. He got it running. He ordered a board for the furnace since that was the cause of it going out. I was glad when he came as the heat I had was from a gas heater only.

Dan from Rental Fixers came right over and addressed the problem. Great service and thorough, I really appreciate it! Choice Home Warranty was great to work with and I recommend them to anyone who wants fast and efficient service!

Choice expeditiously assigned my request so that the technician called within hours of submission, setting up an appointment for the very next day. He was knowledgeable about my needed repair and how the warranty process works. Additionally, he left my home in the same condition before it was after his examination.

Seth **. Totally professional and knowledgeable throughout the phone call. Easy to work with, totally explained every facet of this in easy to understand language. I'd definitely recommend to others looking for this service. So far not one complaint. Would have to wait for a service call to write any further.

Had an issue with the fan on my forced air unit. Easy to schedule, great communication and explained the problem and solution and timeline and stuck to it. Did what they said and stuck to it. Left my place clean.

I was not pleased with the attitude of the agent. When I tell him that I only want 1 year, I have my reasons, and do not appreciate him continuing to badger me with additional plans. If you want to know more about why, you can call me at the above number and we can discuss it.

The technician that came out was amazing however when y’all denied the claim that was gonna cost you $600 to repair my machine and only offered $343 which did not give me enough to replace my exact machine instead tell me that I needed to find a comparable machine different brand that was cheaper. I don’t appreciate that when your sales team is trying to sell us a contract they tell you everything you wanna hear just to get you to sign up and then you get screwed on the back and I can guarantee you that once my policy is up I’ll be switching to American Home Shield.

Went above & beyond to help me get my insurance set up. I am new to the whole home insurance world and he made it easy. Please give this guy a raise, he will do wonderful things for your company in the future.

The service man Dennis who came was good and saw what was wrong with our water heater. It needs to be replaced as it is leaking but the problem we called about is that the element was not always heating the water, so the element was failing. However when the service man saw the tank, he knew it needed to be replaced. Now HWC will not the expense of replacing the tank, only its components. This insurance is worthless.

Our tech was friendly and fast, I was happy when the tech finally came out and fixed the garage door; but, it was a week (Tuesday to Tuesday) before someone came out. I know it was a holiday week, but a week seems excessive. I think Choice Home Warranty could have pushed a little more for faster resolution.

Prior to Mr. ** coming to my house I had 2 service providers never show up. I was skeptical if Mr. ** would show. I was very pleased that he reached out to me several days prior to the scheduled appointment and asked numerous questions in preparation of the appointment. Mr. ** arrived on time, was very courteous and troubleshot the problem rather quickly. He ordered the parts and was back less than 48 hours later. The system is working great. I would make Mr. ** your lead technician of choice. Thank you.

Did my request for repairs over the phone without a live representative and got a reply back about 3 to 4 mins after the tech schedule me the same day within 30 mins and he was very accurate and fast with repairing my dishwasher. Thanks, Choice for your Services!!!

Technician very professional. Knew the problem right away. The part I needed to fix the microwave was no longer made. The microwave is 15 years old and was on its last leg of usefulness. Now I am waiting for the replacement to be installed.

He kept me informed as to his status, arrived and took care of our problem quickly. Very personable. Would definitely want him fixing any appliances we have. I think I’ve said enough please! The only reason I’m continuing is to give him a good review.

I had a problem with a tech but Choice resolve it quickly and tech returned and finish job next day. Choice said no worry service will be provide and it was resolved in last than 24 hours. Choice reassure me and they came thru.

Came and replaced disposal in a hour. Cleaned up their mess. Also the repair men were very nice and did a excellent job. Was here before appointment time which made me happy. I like when people are on time. Like they say time is money.

Although this particular repair to our Well pressure tank wasn't covered I was still glad that we had the warranty. My phone calls were handled very professionally and each person I talked to was great and very helpful. Hopefully I don't need you again any time soon. Lol.

Repair of a leak, too young technician showed up, and a beat up old car, they said it would be $85, no problem when they look at the leak they said they would have to tear out the whole wall to fix the leak, I’ll ask them if they were licensed plumber and they said they had their Journeyman's license, I asked to see it could not find it, ask for receipt for my $85, they said the receipt would have to be sent they did not have one, they talk to the boss, the boss said they would send a receipt which they did but it had no license on the invoice, and they cannot provided one and they drove off. If your companies not gonna provide licensed plumbers or electricians it’s a real problem and the next plumber came out which was Lassens and only replace the washers which took 10 minutes, he was really nice. My experience was horrible with the first Repair guys

I am pleased to know when I call someone answers. And not a robot. Moreover to know the situation I call about has been taken care of. The last person that sent they are knowledgeable of what they doing so my situation was resolved

Had already called in three (3) requested repairs (Washer, Disposer & Home Heating System) with Choice Home Warranty and action taken were prompt and immediate. Technician sent to undergo repairs were very professionals with excellent knowledge of their fields. It is highly likely to recommend to friends for coverage of their appliances. Actually I had already submitted the name of Mrs Wennie G ** with phone # ** to be contacted and recruited to your office but on follow up she said, nobody contacted her.

Entered claim online on Saturday morning and appt was made within 30 minutes for Monday. Service man arrived on time. Told him situation with Central Heat. Went into the attic and spent 30-45 minutes. Came back down and said he had to clean out some areas and after cleaning areas turned heat on and off several times. Heat is working great. Told me a few things that the insurance would not cover, but did not have money for that now. Broke down the 2 items and gave me the price for the first item and should be done in the Spring.

I hate doing business over the phone...hearing issues. The agent I dealt with, was polite, and had a lot of patience. His knowledge of the home warranty business made it easy for me to get the answers I needed to to choose Choice as my home insurer.

I am not going to lie about the services until Choice Warranty do something about my freezer. It's been 6 months and it's still not working correctly. Fix the problem then you will get a better rating until then zero. FIX MY FREEZER. I WOULD APPRECIATE IT SO MUCH. CANNOT SUGAR COAT MY FEELING. YOU STARTED OFF GOOD. NOW YOU STRICTLY STINK.

The repairman from CRS was on time. He was very respectful. He was very professional in assessing the problem, Once done, he explained what he had done to rectify the problem and tested if his solution was able to solve the issue. He was thorough and gave me the reason why I experienced the problem.

My service experience went without a hassle. Arrived early communicated the issue and fixed it. No problem what do ever. Fast turn around after claim. Claim was easy to file everything online. Very smooth process. Would recommend to a friend.

Matthew was a great service rep. He was extremely helpful and very knowledgeable about not only the product he offers, but about competitors' offers as well. I will be adding a Choice Warranty to all my listings. I highly recommend.

Claim was denied even though I had another plumbing company out 2 weeks before I called for service and they told me there was very little sediment in tank!! Claim was denied even though your plumber didn't see any sediment when he drained some water out!! Any water heater that is going on 10 years old is going to have some sediment to be denied for that reason is just plain **. This is my first claim with this company! I WILL BE ASKING FOR A REFUND FOR MY REMAINING CONTRACT!!

My original appt was for 11am-3pm, then at 3pm, I got a message that my appt had been changed to 4p-8pm. An all day wait and not satisfied. When the contractor arrived, I showed them where problems were and they went straight to work to fix the problems. When done, I inspected the repairs and was very satisfied with their work. Thanks.

I was informed by the Claim’s Rep. Peta that Choice Home Warranty No Longer Replace your Refrigerator but gives you $736 dollars to replace it. Where in H- - - will anyone be able to replace a Stainless Steel, Side by Side, Water & Ice Maker Filtered Water, Climate Control Refrigerator for $736? She also told me the Choice Home Warranty will give the Customer what they paid at Wholesale for a White Side by Side Refrigerator!!! That not even close to the type Refrigerator that I have that to be REPLACED. Then, she tells me that my 15 minutes are up and she need to move on to her next 15 minutes call. I was HIGHLY DISAPPOINTED and DISSATISFIED with this kind of service from Choice Home Warranty!!!

Another disappointing experience. Have had service on this particular home for 7 years. Kitchen faucet broke due to normal wear and tear (original fixture). Technician confirmed it was normal wear and tear. However, CHW does not solely go off what technician says. They basically said it was damaged not wear and tear and denied the claim! Even went thru dispute. Very Unhappy!

Technician was nice and polite but he was not able to figure out the issue. He gave some possible situation/error that may have happened, hopefully we will not experience the same problem again. Another thing that bothered me was they took 3 days to send the technician. Anyway overall experience was okies.

Plumber was in my home the day after calling CHOICE. It just doesn't get any better! The plumber was GREAT, made sure the blockage was cleared, and came back next day to install a new disposal that I purchased. It was a good Choice to choose CHOICE for my Home Warranty!

The service company was very professional and fixed the garbage disposal quickly and neatly. Choice responded immediately as soon as I called them and arranged for service and sent an email within minutes notifying me of date and time of service.

When I first purchased the warranty, The person who called me to explain the entire policy to me only called me a few times, always during the day when I was either working or unpacking (within first week after purchase). I asked him to give me some time to get settled and then call me back a couple weeks later. He never called back BUT I forgot about it until I needed it. I called today for a simple Dryer issue. The rep was pleasant and making the claim was super quick. Will let you know after the repair is completed how the rest of the service turns out.

Tech came to my house, very thorough and kind. Told me what the problem was and submitted claim. Choice Home Warranty denied it. When asked why, the CHW agent said the tech submitted diff info than the tech is telling me he submitted. They refuse to speak with myself and the tech at the same time. Tech says they are incorrect on what they claim he submitted. Can’t get anyone at CHW to speak with me and the tech together to clarify. CHW agents would only read from a script and won’t reply via email nor call me back.

Take a little longer to get the appointment set. Need to improve a better & quicker services. Otherwise everything is fine. I am the owner of the property but not living there so do not know exactly the services.

Appointment scheduled and equipment ordered as quickly as could be possible with holiday. The technician was on time and was friendly and got the job done in a timely manner. The first tech that came out was also on time and friendly.

I so appreciate the friendly, professional service I received from Cynthia today. I asked her to call back at a specific time and she did. Right on time. She worked with me to get the product at the price that worked best for our home. She displayed patience and courtesy and I can say that I believe our future will be bright with Choice Home Warranty. Thank you!

There was no technician in our area, but Choice allowed us to file a reimbursement claim and we found a technician to come to our remote area. The plumber came out and diagnosed the problem. Choice was efficient in getting the repairs approved for us. The technician was able to repair for us quickly due to Choice's efficiency.

The agent I spoke to for my home warranty gave me a great quote. I made a Good deal with them for 3 years. Will definitely recommend this company. While doing my research they are the best so far. No complaints.

Very confusing about my first claim. From beginning to the end it all about the price for repair and replace the fixture. I have to discuss your customer service 5/6 times and talked to the technician 5/6 times before fix my light. After weeks later I still had to discuss with the technician and your customer service about my claim and still has not getting a satisfactory answer and waiting and waiting?

We just had a toilet backup and the quickest you could help is 3 days later??? Really??? I could get my own in and hour or so. We needed a bathroom fan replaced and you sent a guy who I did call before his visit and did not do that type of work?? Got my own tech and he did it next day but you would not reimburse me because of all your needs to prove we had work done. His invoice was not good enough. Still have a minor issue with our dishwasher not draining completely as two techs could not really figure it out. So far a very bad experience for us. I'm afraid to call again for an ice maker that stopped working on our fridge.

I called to talk to a person about my claim and how the costs was broken down for a claim about a ceiling fan. When I wanted to know the cost breakdown the representative said, "It is not our policy to give out that information," and she referred me to the handbook. When I looked into the booklet it just states how if a new fan is required it says nothing other than a vague statement about a builder's grade fan will be used for replacement. Because I didn't want just any fan put up, I actually bought a replacement fan to put up at LOWE'S.

Men called within the time frame estimated. They both were congenial and professional. The brass supply line had a pin hole leak. They replaced the line with a new flex hose, plugged in the recirculation pump and the job was complete. The job was completed within one day of their notification.