Choice Home Warranty Reviews

After a request was made the claim was processed quickly. The technician was very professional, punctual and friendly. My toilet was out of order and once my husband placed the claim the response was prompt and the next step to locate a technician was done in a reasonable time.

I called and put in a claim Sunday night for washer repair. An appointment still has not been scheduled by Choice Warranty, yet I have found a repair service on my own which means I have to pay and then be reimbursed. Also service personnel has to submit diagnosis for approval before service. This is inconvenient for service person.

The contractor had called me to confirm the date of service/repairs. For the second time now, the contractor was either given the wrong date, or two separate contracting companies wrote the service dates down incorrectly. Also, while Choice Home Warranty had agreed to cover the repairs, CHW came back after the fact and said that some of the repairs were not covered.

Excellent customer service came from Mike Check Appliance Repair Service LLC. The tech who came to assess my dryer problem diagnosed what was wrong with it and fixed it. I couldn't be happier. I would highly recommend him to a friend. Excellent communication!

Washing Machine pump went out. The part wasn't to arrive until sometime in September. Fortunately, it arrived in three working days. The work done resolved our issue. Have not yest completed the reimbursement process of the claim, however. Once the claim is complete, I can provide a further review.

Excellent handling. Nice to see Choice contact the contractor. Old company would contact the contractor, but put it on owner to follow up "if they didn't hear from them in 48 hours". This process was seamless. Contractor was on time, professional, courteous and just NICE.

Filed claim to check out my A/C that was not cooling on day #1. An appointment was made for the next day for someone to come out and look at it. Repairman came on time and made necessary repairs. I'm happy that repairs could be made without any extra charges. It was quick, efficient and worth the cost of the warranty.

Car garage Technician was excellent Doing his job excellent and everything went well yesterday I’ll recommend Choice to my friends and family. Also the technician show up on time and that was very good a great job. Looking forward to using Choice Warranty when I have a problem again. Thank you.

The tech was very professional and explained all the issues with my washing machine. I would highly recommend him. He ordered the parts on the spot and explained the entire procedure to me and my wife and answered all the questions that we had.

The guy that came to the house yesterday 8-25-20 was great and fixed the problem on the spot. Was accurate with the time we set up due to my work schedule. Completed the job to satisfaction. The jokers you all sent out the 1st time didn't have anything to do the job or even look at the job as I had to provide them with a flashlight to get under the house and look at the problem. Then they never showed back up. Was not professional and would never recommend them to do any job.

The young man arrived on time. He was very professional, and very knowledgeable. He was also extremely friendly. He communicated very well, explained all he was doing, and when finished, explained what would happen next in very understandable and great detail.

Outstanding service! I could not be more pleased. Professional, polite, fast and on time! Just a great overall experience. The quality of the work and materials were top quality! He did a great job and did it right the first time he came.

At one point he yelled loudly “go down and turn on the water!” I replied that I didn’t know which one and he said, "You’ll figure it out." I didn’t hire him to “figure it out”. I hired him to be effective yet not seen or heard.

Repairman was able to diagnose the problem quickly; personable and competent. He was a good choice by Choice Home Warranty. Do not know if the items below refer to the Repairman or Choice Home Warranty. In either case I give 5 stars.

Highly recommend Matt White of White’s A/C Service. Spent over two hours troubleshooting my issue. Fixed it then checked out the rest of my systems and adjusted to make sure it was using the efficiency it was designed for. Love working with a small family owned business.

Your service rep contacted us prior to arrival. He was on time. He was very professional and caring of our needs. He gave us information that will help us not have this problem again. I would recommend him in a minute.

I get my air cond. Service checked 2 times a yr. It had a problem. I called CHW and they were very professional and the repair company, Opulis mechanical, call me the same day. So far so good. Now I'm waiting for the the actual fix. I'm grateful air cond. Didn't have to burn out cause it's 114° here in AZ. I would suggest getting approval at the time of service call. Get er done.

Air conditioner was not cooling properly. Choice Warranty sent a technician from Just Cooling and he was great! He diagnosed the problem and had it fixed Very quickly. He was very kind, considerate and knowledgeable. We are so pleased with the work! Thank you Choice and Just Cooling.

I made a claim for my AC not working properly. The first company that Choice HW sent out "no showed" twice. That's 2 days that I took off of work, waited and did not receive service all the while living in a hot house in Texas. Choice HW reassigned the claim, the new company came out, evaluated the problem, and I was charged $235. I was told I still needed a part TXV valve and that would cost an additional $895!

The service provider was quick to diagnose the issue and quick to make the determination that the washer was not repairable. The offer of $350.00 was an insult. We have been loyal Choice Home Warranty customers for over 5 years & this was the 1st full Replacement. I agree we should not get full payment for a new washer but $350.00 was an insult. I disputed the claim and it was adjusted to $450.00. Then I was told it would take 30 days for a check to be sent to me. Really 30 days. The adjuster told me it would take 7 days for this & 15 days for the check to be issued. I can tell you being that this was our 1st full claim I was very disappointed in the process. Allan **

Service engineer was very good in identifying the problem and fixing it quickly. He was very friendly, patient and cooperative. I would highly recommend the service from this provider. The solution was perfect and it fixed our issue. Service engineer was eager to help us by providing detailed explanation to all our queries.

AC quit working, turn around in fixing AC unit was just one day. A good relief. Liked gentleman who serviced unit. Kind courteous, and knowledgeable. In no time unit was fixed and running. At last house was cooling off very nicely.

Very dissatisfied with experience. Water was all over my Bamboo flooring that made it turn brown and let mold under my floor. I had to redo a section three feet by six feet with new flooring and it wasn't cheap. The water heater and labor was $999.99.

Your tech kept his word about returning with a part that was needed for the washer repair. I can’t say that for other companies. He was very polite and knowledgeable about the repair. I would definitely recommend Choice Warranty to my friends.

I was never so happy to get my air conditioner repaired! The Service Man went above and beyond what was required. He was great! Living in Mississippi is not one place to be without a air conditioner in August.??? Unit is repaired. I am very happy.

Victor was very thorough and was polite. He explained to me what was involved with Choice Home. He answered all my questions very clearly and explained in detail what to expect. We already had a plan and Victor was kind enough to make some adjustments so that one would end and Choice Home would begin.

Submitting initial claim online was fine. Waited for the 6 hour window of when I was supposed to hear anything with no word. Called in, was told it can take up to 24 hours. Waited longer. Submitted a message online at end of day. Next day I get a response from online messages saying still waiting. Then finally a message stating they can't find anyone and I can get my own tech if I want. Knowing I have to pay and get reimbursed. I think this is fair if you really can't get anyone. Turns out, no one wanted to take the job because it wasn't covered. Which was clear to everyone else but me.

Keeshaun was very polite and answered all my questions. I just signed up so I can not comment on service. My sister in Texas has had Choice for several years and she has been very satisfied. I will recommend Keeshaun to friends.

Updated on 08/26/2020: Alex was great. He tested the system and did a number of other things. He called before he arrived and got here in a timely manner. I was very pleased with quick response from Choice and the service people they sent.

My experience with Choice Home Warranty has been horrible. I filed my first claim about my AC unit in February 2020 and the technician came to fix it at that time. He also cleaned my unit. That same unit went out in June 2020 and again it was cleaned. Now here in August 2020 the same exact unit went out and my motor needs to be replaced. They denied the request from the Technician to replace the motor because they said it was due to the unit being dirty which is not covered. My unit was cleaned twice this year! They gave me the run around and have been without air since I submitted my claim. The customer service and Claims Department are horrible and do not listen or respond. They are doing everything in their power to not help me. They rather I stay here with no AC and deny my claim.

Wouldn’t open or close, made a buzzing noise when trying to use, I called and had a request to have someone come and look at it, the technician was very friendly and knowledgeable and went the extra step to ensure the problem was fixed.

Sun Repair Service provided exceptional service. The service rep was very prompt and courteous. I was pleased that he wore a mask and gloves. He worked diligently until the problem with my oven was resolved. I would highly recommend Sun Repair Service to friends.

I have called CHW 3 separate instances for the same complaint of my Central H/A. There have been 3 separate companies sent to my home to evaluate and service the unit. The problem is still here, however, the service technicians who came from 3 separate companies have all stated there was a different problem and stated they worked on the unit and corrected an issue. The last tech stated we have a "mercedes" top of the line unit, but we have less than adequate air flow, that he would suggest adding an additional air intake grill to accommodate our unit. To enlighten you, this means cutting an additional hole in my ceiling, adding an aluminum box with a duct fitting at the end of it to attach to the ducts that run throughout my attic.

Updated on 08/18/2021: I gave two stars because although they say they have a high call volume, they still answer the phone within a 3 minute window. As far as service goes, that remains to be seen. The first company to show up discovered the condenser was shot (22 years old original equipment). It would only cost me 1,400.00 out of pocket to get it fixed because I'm responsible for all the upgrades due to government regulations. Now I'm told because the A/C company can't get a condenser, a different company will have to come out to start the process all over again. While I'm typing this, it's 108 outside. So...anybody with a unit that's older that 2019, be prepared to pay for the upgrades. They offer a call back service...They never called back when I activated it.

I had no problems with the individual who came out to explain to me what will need to be done to the AC. I am waiting for the work to be finished now. I am so waiting to hear from anyone about who will fix my ac.

Very satisfied with the tech. He was most pleasant and professional. Issue was resolved in quick order. Sadly, the unit is now making a loud noise and I will be putting in a re-call in the next day or so.

Plumber fixed a bent hose in one toilet. Said divert spout on tub need replaced which you refused to replace. Plumber knowledgeable. Told me to shake sprayer each time used to stop leak. Really disappointed in Choice. He would replace toilet for just under 400.00 and replace spout for 89.

It took 3 weeks for the above unit to be replaced - NOT because the part wasn't available but it took some time to find the CHEAPEST unit our technician had to find - that is not satisfactory. Now that we are having the same problem 3 weeks later - probably need a new water heater I can't wait to see how many more lukewarm showers I have to take before a replacement can be found. Thank God, we are in a warm climate.

This went extremely well. The technician was professional and courteous. He got the problem fixed in minimal time. I will definitely recommend Choice Home Warranty to others. I am very pleased with the results. This operation went as advertised which is saying something in today's world.

Against my better judgement due to bad reviews I decided to give Choice Home Warranty a chance. It's been over 2 weeks since submitting my claim & still no repair has been done. What if the issue had been my AC or some other more urgent need than a ceiling fan which quit working. This was a test run with this company & they've failed miserably. I have a friend who also started service for a home in a rural area. They confirmed there would be coverage before paying over $600 for the warranty & when their stove quit working they were told to find their own serviceman & choice would reimburse. What a joke of a warranty company.

Thank you very much for prompt service..and getting someone over to check on my A/C. It was less than a 24-hour turn around. The service gentleman who came to my house was so very nice and informative as well! So far nothing is wrong but he let me know how to handle the situation the next time the circuit breaks again.

I am still waiting on this being fixed! Pleased get this resolved. The tech was excellent. However we have waited long enough for this to be fixed. Pleased get in touch with repair service so I can resolve this issue and give you an excellent rating.

How you expect me to renew my policy or tell my friends about if you don't keep the customer happy. Choice has the evaluation report which says replacement AC and they won't give any cash out. I have already change my ac unit and I am gonna try to find another home warranty company. I can't wait forever.

Very pleased with Choice. First company came out and could not fix the problem. Then the 2nd co. came out and everything has been replaced and fixed. Sarasota Pools are great!!! Thank you Choice. You're the best. I will recommend Choice to my friends.

Joe **

Top-rate sales associate, Charlie, truly impressed me. He went above and beyond to find me the best discounts and to give me the best rates. I was so impressed with the savings that I ended up getting coverage for two residences instead of just the one! The coverage is comprehensive...more than adequate to save money when service is needed.

They were quick and professional. My dishwasher could not be fixed so we are getting money to replace it. They were very understanding and nice. I have worked with Choice and they always respond quickly. I am happy we will be able to replace our dishwasher. Thank you.

Vendor actually was able to beat the appt time arranged by Choice and repair was made within 30 minutes. Luckily it was a minor repair. The servicement were friendly and kept me informed throughout the repair. Made suggestions appropriate to the service.

A hose had come loose and my Sears repairman had it fixed in a snap! He was great! So happy I got Choice Home Warranty and if anything happens in the future, I know I expect the same level of good care.

8-14-2018 A/C compressor died, still under manufacturer warranty. Had to get it replaced NOW but Choice would not pay because I had to use my A/C contractor. 8-12-2019 sewer drain plugged by tree roots. Had to get it corrected NOW so had to use my plumber. Choice would not pay because I used my plumber, not yours who would take 2 or 3 days to respond.

While I believe this company offered more coverage than some other warranty companies offered under a special promotion. What I didn’t care for is their sales approach. I felt pressured into making a decision right then and there to get the promotion I was offered. While my mind was focused on getting the best and affordable coverage for my household, I was surprised to learn after the sales rep explained the coverage and the cost to find out I had to pay for entire cost for the year with my credit card and my warranty doesn’t start until 30 days later. It was against my better judgement to conduct business this way.

Our 32 year old AC system blew and would the cool. We opted for getting our own tech rep vs waiting more than likely 7-10 days for a Choice rep. Filling out and sending photos was very difficult and the dealing with the choice service reps was also very difficult. Not a very good experience. We current have 3 policies with Choice of 3 different properties.

Very good sales person & helpful. Explained everything to me. Thanks. Regards. Vincent **. Also the price is right and they explained if I was a senior I would save a lot more money and how to go about this process.

115° in Phoenix for almost 12 days now and I have been waiting for contact from Choice Home Warranty. I have a 6-month-old baby girl at home and they could not care less that we are boiling waiting for their call. They have already refused repair once and it has been 12 days since my appeal. Case manager Azfar ** has not replied to my 5 calls, 4 emails and 3 messages. Sad to say I had already recommended this CHW to friends. Never again!

Choice Home Warranty has gone above and beyond my expectations. Have used them twice now and I couldn't believe how fast they responded and how fast they got a company out to us to fix the problem. Both times we have used them their vendors have been great.

They are a joke! Do not choose this company! First I had a repair guy that came, ordered a part, came back, replaced the part and turned the dishwasher on and said it works. Never let it run to see if it really works. Well it didn’t. He was then scheduled 2 or 3 more times and never showed up. Got a new tech to come out said he needed to order a part and then got an email with a money (due to repairs are more than dishwasher is worth) offer that I denied.

While the response to claims has always been extremely quick and the technicians that have been dispatched have all been good... 3 out of 4 claims made in 2 years were not covered and I had to pay out of pocket. That defeated the purpose of having a home warranty!

This was my first experience with you. Great response to my initial online work order request. Great Customer service and she was on it! Plumber came yesterday, Drain was leaking in Tub, he sent in your report and "not covered". I am still waiting on an electrician to be scheduled since last week. Really?

My customer service was wonderful provided by Kevin **. He reviewed my contract and assured me of the services your company would provide. Kevin was able to help me attain a service contract within my budget. All of your employees should be trained to provide the same top level customer service Kevin ** provided. Thank you to Kevin! I am currently recommending this company to all my friends and neighbors.

He was skilled and familiar with the problems. Make quick repairs. Friendly and helpful. I would recommend him again. The only issue the slow response from Choice Home Warrenanty to approve the work. They finally did after waiting for :35 minutes.

My air condition was not cooling and the temperature its never down inside the house on the thermostat, the temp always stock on 81, 82. And right now it's cool inside the house. Thank you at the company Degree for come to help us and fix the issue.

Policy #: **. Claim #: **. LOCATION: **. ISSUE REPORTED: Refrigerator. This situation was poorly handled by everyone I encountered in the process including the manager that showed no flexibility in handling the situation. The response was all about policy as if there is nothing that can be done beyond guidelines.

The gentleman who came to my house to look at my washer was very courteous and friendly. He explained everything he was doing and looking at. I would recommend him and would welcome him back into my home to look at my Appliances.

Claim was handled quickly and easily - someone was out and the AC repaired in under 24 hours. We are first time home owners and we were not sure what to expect with our warranty, but we will definitely be renewing ours now after experiencing the ease and speed with which our issue was handled.

Service tech was great, polite, friendly, fast, efficient and very fair regarding the charges. Very helpful in explaining the root cause of the failure and future steps to help eliminate the issue in the future. Would use this company again for any future repairs.

My Ac went out, I called Choice warranty and they had a technician to come out within 3 hours. He was professional and answer all the questions I had. Proud to say everything is working good. I will definitely be using and recommending Choice to my friends and family.

Tech was quick, friendly, and very knowledgeable. He called to see if he could come earlier than scheduled, which was great since we wanted the AC back on asap. He was in and out with the AC working within an hour. The experience was very good.

Had issues with my washing machine. After troubleshooting, It was either the motherboard or the pump not allowing the water to drain. It ended up being a pump not working allowing the water to drain. It took the technician from about 9:00-4:30 to get it fixed. I really like this company, (Mojack, LLC) ~ he was very professional, courteous, and knowledgeable of his job, and wore a mask the entire time. He went out and got a new pump and came back and worked on the issue in the same day for about 7 hours, instead of making it a 2-day issue because the washer broke over the weekend and we were not able to wash. They are definitely one of your top vendors! And I really appreciate their urgency in getting it repaired because they came a day earlier than originally scheduled.

Although the technicians cut my ceiling open to find the problem which they did immediately they stated I need an HVAC technician to do the work. However, they did change my faucet and vanity which I paid for. The vanity was leaking pretty badly as well. The technician that came were very thorough. Even though the job was complicated they stayed until it was done.

I made this claim on my fridge over a month ago. Woke up one. Ironing the fridge was warm and not working. I called Choice and an appointment was set up for repair. The soonest was 4 days later. As a result I lost $300-$400 in groceries. The tech comes and says he doesn’t the parts to repair and that he was putting in for a replacement fridge. Days keep going by and Choice tells me they are sending out a new tech - Sears repair. Ok that appointment was a week later. I was told parts are needed and so they were ordered. 3 weeks later the parts arrive. Then an appointment is set up again for a week later. So now it’s been 6 weeks since my original call for service. Tech comes from Sears and installs the parts. He tells me the timer is on defrost and that it will start after 15-20 mins. Well that never happened. After an hour I called Sears appointment 800 number and was told they would reschedule a tech for me.

It took you guys 3 weeks to get someone out to my house to do the job. Glad you sent this guy finally cause he was awesome. Took all of 15 minutes for him to replace what needed to be replaced. Plumber was great. Choice Home Warranty sucked big time!!

The technician was on time. He diagnosed the problem quickly and repaired it. He was polite and professional. He had the replacement part with him and was able to fix the problem in one visit. I was impressed with his efficiency.

I had to give my home warranty a call, and I have my doubts of efficiency. My husband and I met the technician, we explained the issue we were having and he went to work. He was very detailed with the possible causes of our issue and went to action. That night the issue was gone as if it was never there. I am so glad and confident in my service with Choice Warranty and the technicians they use.

Originally the first company never called or emailed. My experience was great. Schott & Son Locksmith Service LLC (the second company) had great communication and flexibility. I inquired about a smart lock. Sent them a picture of what I currently had. They recommended a brand and the rest was history. 5 stars!

This is the third time we've used our warranty service since we purchased it. We've finally had a good experience. The technician that came out was courteous and very competent. In the future, when we need our AC unit serviced, we will be calling TEXAS AC & HEAT.

You selected an excellent company; the technician from All Ways There Heating & Cooling was timely, efficient and very professional. He explained what the problem was. He corrected it to the best of his ability. The house is cool now. Thank you.

Adrian the sales rep was knowledgeable, courteous, and listened to my questions regarding the Choice Warranty product. He answered my questions without any problems and provided pricing in a prompt efficient process. He also seemed to know and understand some of the finer details of the product and was able to answer the additional questions regarding the Choice Home Warranty product that I had.

Jared ** was very polite, professional, friendly and knowledgeable. I asked a considerable number of questions and Jared was very patient and answered every question. He made the enrollment process quick and easy. I felt comfortable after our interaction that I had made the correct decision to purchase a Choice Home Warranty. Thanks.

Maurice ** was great! He was very helpful and sent me his contact info immediately after our call. He also let me know of all the promotions currently going on and actually quoted me almost $50 less than the online quote. Great service!

Cynthia ** is a great person on the phone. Explained everything in great detail and is knowledgeable and personable. I am very excited to have Choice Warranty for the coming year, of course, I hope everything keeps working like a charm.

Carlos the technician did a great job. He knew right away what the problem was and called it in to Choice. Choice approved and He fixed the problem and was very professional. Thank you for having that type of company doing your work.

I saw your ad on Facebook and just called to see what you were offering in a way of a Home Warranty and your representative, Tasha answered my call. She was very helpful and kind. I had no idea of a home warranty other than individual warranties when you buy individual appliances. Thanks, Tasha for your help.

Excellent service. Making a claim and the amount of time until I was contacted was fabulous. No stress incurred. The technicians that came were very informative and respectful and especially important were on time. Would recommend to everyone in need of a home warranty company.

A most pleasant experience putting this warranty in place. Jomas took into account we are Senior Citizens and gave us the best possible rate. I will recommend this company to everyone I know. Thank You Jomas. This company is fortunate you are in their employment.

I've been a customer of Choice for the last 3 years... I'm very pleased with their customer service and technical support. I've had a few repairs/replacements during that time and each was handled in a very professional manner. Would definitely recommend...

Excellent, professional service! Timely too. Compared to my first experience with CHOICE, when it took over a month to get service completed, it was really more satisfying. I almost cancelled after the first call. Whatever agreement you have, in this area, with Sears, please continue! The last was a joke,.but I am a satisfied customer now.

We cancelled the ticket because the technician helped me figure out the problem over the phone.. There was no need for him to come out after I fix the stove myself. But I still need someone to come out and fix my water heater and I have not heard anything but it might take awhile...

Very nice man, wore a mask, which I appreciated. Provided information on where I could get a replacement for the turntable plate that I broke. He came early. He had the part on hand for replacing the part that was the cause of the problem. He left the area clean. NO COMPLAINTS!

All went very well!! The first service I needed was not covered. I had a broken sewer pipe under my house, it is on a cement slab, that's why it was not covered, they gave me credit for the $65.00, the second service was for my refrigerator, it all went very well. My credit of $65.00 was used for this visit. Everyone was very courteous. Business was handled perfectly. I did not have to wait very long for service. TX Melba

Agent Francis very polite and personable. He explained various options to make the plan affordable. Agent Francis also provided contact information if ever needed for a service call. Also he provided his number and extension if any problems occurred. Look forward to the positive business relationship with the company.

My compliments on the service we received. This was the first time we needed to use our warranty. Very impressed with Laslo plumbing. The gentleman he sent out was outstanding. Very impressed with the quality of work and their customer service. Always called first and arrived in the time frame promised. Was very satisfied with using the warranty company website and communicating by email. Impressed with the response time by the warranty company. Just a great experience.???

Excellent visit, tech was courteous, polite and knowledgeable, fixed my problem right away, didn’t make a mess and wore his mask. However a claim I placed in April 22 2020, was not as good, repair on upstairs toilet (wax ring). Plumber made a horrible mess, smelled awful and did a half way job, did not caulk. He was from Drain Max #**. Don’t use again.

Concern about potential lint buildup in dryer. Repairman cleaned the dryer after inspecting for excess lint buildup. He said the dryer was in very good condition, especially considering its age. We bought the dryer in 1982. The repairman war professional, courteous and competent.

Air conditioner wasn’t working. Filed claim. Contractor from choice vendor never showed up and never called. We ended up finding another contractor and we ended up getting a new system for heating and cooling and got reimbursed only $1500.00. We also had to request a supervisor call back to have situation escalated.

Tech arrived in a reasonable amount of time. Analyzed and fixed the wiring issue. AC was back! Very happy with the service. This is the second time I've filed a claim with CHW. Both times we were satisfied with the service and work performed.

Excellent response (within 24 hours) to my oven burner repair order request, very nice and efficient repair person. He was able to order the part and pick it up within 1 hour. I submitted the claim online, and almost immediately received an email from CHW with the date, the time and the name of repair company and their telephone number.

Submitting a claim was easy. The confirmation response came by phone and email. The technician was very knowledgeable and resolved the issue immediately! The process was smooth and quick, so I'm grateful to have a Warranty. I signed up for a multi-year plan and I'll definitely be renewing with the time comes.

I am very pleased with the claim officer on the telephone as well as the professional technician who came to my residence to work on my airconditioner system. Both employees were professional and appeared to be an expert in their chosen field. Their quick and efficient know how was highly appreciated. Ms. **

I repeatedly told the salesman that I could not afford the 3 year plan. He persisted and said that I could get the 3 year plan for $450 per year. 1st I believe he could have sold me the plan for $450 for one year initially. He pretended to be asking a supervisor. I really don't want this plan as integrity is not up to my expectations. I believe I was overcharged. I am a senior not working due to COVID and cannot risk being overcharged when the price could have been lowered.

My a/c is not fixed and not because the technician couldn't fix it. But because the process to get it approved by Choice Home Warranty is antiquated. In order to get it fixed the technician needs approval from choice home warranty which takes days.

It took from August 2 until August 17 for you to find a repair person. I received daily emails saying we are looking, You suggested each time that I could start the reimbursement process which I didn’t want to do. I called and asked for you to stop the e-mails and send a technician. Sunday evening after 6pm you called and said someone was coming to diagnose the problem. He ordered parts on August 17th, which have not arrive and he is scheduled to return tomorrow. He gave me his business card so I shall call him if parts don’t come today.

Jason was excellent. He helped this old widow woman get a great deal on Home Warranty on both my houses. I will have to sell one of them eventually but for now at least I can afford to keep them up. I plan to tell my daughter about Choice as well.

My air condition unit went out and I was at a loss as to what to do. I call and I received prompt and accurate service. Customer service was very detailed in explaining the procedures. I am pleased and will recommend it to my friends.

Clayton HVACR cleaned the outside unit, offered maintenance advice, and got cooling working again... All in less than an hour. Very happy with their service and won't hesitate to recommend this excellent company! CHW worked diligently to find technicians, and it's much appreciated.

Michelle was very nice and helpful to me! She was very honest and explained everything to me very well! I had thought about it when I saw it on TV, but since I didn't know anything about it, I never contacted anyone about it, since I didn't want to get scammed again, which has happened to me three times and my daughter told me NOT to trust anyone again! Michelle was nice and gave me her phone number and I think she is truthful!

Your communication sucks! I submitted two claims. One for my AC and one for my fridge ice maker. At this time I have heard no follow up on the ice maker. The AC you dispatched a repair tech which was to send his recommendation which was told he would need to inspect the line and make sure we did not have a cooling leak. That was on 8/13. It is 8/24 and have had no follow up response. This is my first time working with this and I am not impressed.

Everything was great. My claim was handle very quick. You are a great company. Thanks for your help and service. It was good. I am proud of your business. Thank you so much. I would tell my friends and family about your company.

Air Condition condensing unit continued to run, but the inside unit stopped cooling. Choice Warranty was quick to respond and find a service for the problem. The scheduling for the service was great and was done on a Sunday. I would recommend Choice Warranty to friends, as well as the company that completed the repair. The tech quickly showed he understood the problem and solution to the problem and had the part with him. Extremely satisfied with both Choice Warranty and K Foxx Air and Heat.

Very knowledgeable service tech who assessed situation and will come back to install faucets. Choice has kept in contact with me via email with every step so I will know what is going on day by day. This is very helpful and appreciated. Thank you for being the best Warranty service!

I am very dissatisfied with your service. When my dishwasher failed, and the technician checked it, he declared that a new one was needed, you would not pay because of electric surge. That was your way of getting out of paying for it. I get these surges all the time. They are out of my control. I even called the electric company. I will let him know what has happened and tell him to let everyone know about this. I have contacted the BBB and let them know about your service (no service). It will be on Facebook and others. I want you to pay for my services. No one explained this when I bought the services and I am sure all the other appliances have the same thing--something to keep you for paying for these services. I am very upset.

The technician was professional and knowledgeable. He called to inform me what time he would be arriving and explained the repair once he was finished. It was a great experience and I will definitely utilize Choice Home Warranty in the future if needed.

Notified me of his arrival time. Prompt, within the window times for the visit. Explained the process, my first service with the company. Efficient. Polite. Courteous. Wore shoe covers in the house. Kept work area clean. Will request him again.

The time it took to be notified and to receive service was impeccable. I did not have to call or email to get a status on when I was going to be notified by vendor. They call, they came, and they completed the work in a timely manner.

I pay Choice to have techs to service my home repair needs. If I have to find them myself, pay them and purchase the parts, and wait on a reimbursement, what exactly am I paying Choice to do? Now I have funds tied up until I get a check that could take weeks!

Although I am happy and satisfied with the overall outcome. I; however, felt there was no urgency for the situation as our AC unit had failed and it was 112 degrees and it took two days before technician to come out and fix it.

I was very pleased with the service and the efficiency of the workers thank you. I would recommend this company to you.. I already told several of my friends and hopefully you will be hearing from them soon. Again I was very thankful for their knowledge and efficiency. Thank you.

The plumber was on time, fast, knowledgeable and kind. He wore mask during the whole time without having to be asked to do so. He fix the problem fast and to the point. I highly recommend him. However, CHW did not perform to the level; they declined my claim at first, I had to force the lady over the phone to process it, then I was charged twice for my monthly premium payment without any notice, and no one was there to solve my double charge on Friday.

I had a leak that was dripping down on the washer in the laundry room. The plumber came in and accessed the problem and gave me a solution. He was very courteous and knowable. I greatly appreciate the plumber's time and patience through this entire process with finding the problem to correct it.

Our AC was not cooling air. I called Choice home, and within couple of days the technician showed up at our house in a timely manner. He fixed the problem with his first visit. So far I have had very pleasant and good experience with choice home. Keep up the good work Choice Home.

Randy was great! He was knowledgeable, fast and compassionate. My problem was answered right away and an appointment set up. Then the issue with my air conditioner was covered by Choice Home Warranty. I am very pleased.

We called after being denied service, which we could not understand after being with you people a long time. We were given about 3 paragraphs of excuses which we, not too long ago had your service man here and did not mention any of these problems. We were given a customer service person to handle our claim. We called on the phone several times, plus sent E-mails to him, he never called back. I have all the records to show more than 8 times to contact him. We always liked your company, but it seems in the last year it was very hard to talk to someone about a question. When we got a sales person they said they would connect us to someone that could help us, but all that we got was disconnected. We were with you several years, but your service has gone done.

Did a GREAT JOB! He was on time, knew what he was talking about. He was very helpful. Did a very, very, very, very, good Job. did not take too long. Was well worth the price. Choice Home Warranty is a very helpful thing to have.

The technician was very knowledgeable and efficient. He diagnosed the problem very quickly and fixed it without having to come back or order parts. He even asked if there were any other plumbing problems that we had. He even tested the water pressure for our home to ensure that we were getting good enough pressure.

For a while now I have always been comfortable knowing that Gary ** operation for home repairs where the best. Recently there definitely have been changes again to the way the operation has been run. The promise that replacing the unit that fails and cannot be repaired has changed. The allowance of what an item cost to be replaced has changed and the time line for receiving such money has been extended. Disappointed to say the least and not what I've expected from your company.

Prompt, Talented, Personable, Accurate, Outstanding. He came in smiling and self-assured. Studied the problem, examined the issues, went to work. Accurately finished the job i very acceptable time, Said, "Thank you" on the way out. Thank YOU! No matter how many words it takes, I STILL like you and your services AND your choice of contractors to take care of us homeowners. You have saved me money and I am glad that I boutght a multiple-year package.

Wiring harness burned up causing fire in the unit. The smell and amount of damage to the dryer was more than the unit was worth. At first the repair man wanted to just replace the harness but after I sent a picture in your company agreed to give me about half of the replacement cost.

It took you 20 days to finally get an appointment and then you neglected to notify the technician in a timely manner so he could schedule on the day you had told me he would be here. The appointment had to be rescheduled for a later date. Then it took you an unreasonable amount of time for him to get approval to go ahead with the replacement. The technician was courteous and able to complete the job even though you were less than prompt with your ok to proceed.

Our AC was making a strange noise, Before the service tech arrived it stopped. However the tech had advised us to place an insulation over the copper feed line, which had deteriorated over time because the cooling liquid boils at 62 degs. and it was 90 degs outside which was making the system work harder. That insulation had been missing for some time, and our regular service guy never mentioned it.

The technician came on time and was honest in recommending a replacement of the washer rather than attempting to fix it. This was a cost effective suggestion and something that will last longer than fixing it. I will surely recommend CHW to my friends.

This experience was all I hoped it would be! From the moment I called when my washing machine went berserk it has all been perfect in every way. Fast to respond, quick to come out, took time to locate the problem and ordered the part...should be done in a few days. Will be telling everyone of this lifesaver called Choice Warranty!!!

Washer overflowed and NV Handyman, LLC was called to repair it. The Service repairman replaced door switch and another one P#. He was very efficient, knowledgeable and courteous. Only one complaint is that the svc call was for 3 days from our report to Choice Home Warranty.

Technicians replaced garbage disposal efficiently. I was pleased that they called to let me know they were running late and also called 15 minutes before they arrived. This communication is important to me. They were polite and offered to remove their shoes in the house.

Called for a/c repair. Could not be fixed. l So pleased when Choice said they would replace with a new air handler and since the condenser was so old they would replace that also at cost to us. It has been 3 weeks and we have not heard anything from Choice and we live in hot Fl. Please replace our a/c unit soon. Tell us when you are coming.

Pleased with the arrival time, knowledgeable guy, garage door opener repairable. Ordered a new one, waiting on arrival to reschedule! Just waiting to hear back from someone as to when next steps are planned. No one has updated me after 3 days.

Please find the gentlemen that took my claim! My name is Kim **. The gentlemen that took my claim was excellent and very professional!! I was going to cancel my account and he helped me!!! GOD BLESS HIM!! I thank him so so much!!!

I had many things go down at the same time along with the Garage Door Opener. I was happy to see the the Garage Door Opener was covered, though disappointed that the key pad I had did not work with the new opener, the Tech "Gilbert" stated that it was not covered so I needed to purchase another one. The Tech did program it to work with my opener. I thought that we programmed my car mirror but after Gilbert left, it did not work.

Nick’s service employee fixed the problem with the garbage disposal fast and completely. Worker followed Covid19 home visit guidelines. He also give education about the garbage disposal. That you for your professional service. Choice Home Warranty need to use another feedback platform bc you have people writing Fluff words.

My experience with Choice Home Warranty is awful. My plan started on July 23 my AC condenser went on August 1st. I didn't know I was covered. So I had an outside company remove my condenser due to the fact I was paying out of pocket for everything. Until I spoke with a sales person. They told me to put in a claim and they would honor the reimbursement. I put in a claim and they didn't honor anything and I was told they can't fix or replace the unit. The reason they gave is the unit had a pre-existing condition. Which makes no sense. I had asked what that means and they can't give me an answer. It was working in May. June and July. It just stopped working without any signs. It's a condenser. They don't give off any signs. They are going to break down. Unless the unit had no Freon.

All I can say is awesome!! Very professional. It would have cost a lot more if we did not have coverage. I’m please with the quick response from the technician and the warranty dispatch. Thank you for the fast response ....

The technician was very knowledgeable and honest. He started on his work immediately and let me know what was wrong, how to fix it and how to avoid it moving forward. He was very professional and did not rush through the work.

I called Choice to get a plumber under my warranty for a leak under kitchen sink. It took them 1 week to get one and one they got originally wasn’t coming for over a week while I had this water leak! They are so mixed up there and don’t cover so many of the issues a homeowner has. They collect your money and don’t cover the claim!

I requested service for a leaking toilet and I was set up with an appointment with a day or two. The technician was very professional and repaired my toilet within an hour or so. I would recommend Choice warranty to all my family and friends.

Had a link/clogged line and it has been handled extremely efficient and fast. Have had four or five previous claims and the service has been excellent. Would highly recommend Choice Home Warranty. Service and value excellent. Give them a call for all of your home needs.

It took over 2 weeks for a technician to come out because one could not be found because of Covid-19. Technician that finally came out was very nice. Job could not be completed because the dishwasher needs a new part. The tech will return when he has the needed part.

123. Done. Replaced quickly. Received status on my email giving me company name and phone number. Also time frames. This was very helpful. Knowing who is coming is good for safety. The repairman arrived on time and knew his business. Thank you very much.

Thanks for being there...Choice. James arrived as scheduled and was very professional and courteous. He offered additional tips to make things run more smoothly. He did a complete walk through to access the situation. I’m very pleased with the services rendered.

My AC Thermostat was not working. Its display was gone. I called the insurance and the person came the very next day to fix it. Excellent and very fast service. The person who came to fix the thermostat was friendly and helpful.

I had another excellent experience with Choice Home Warranty. The representative was courteous, helpful, and prompt in responding to my oven problem. A repairman was promptly dispatched the same day as I reported my oven issue. I highly recommend Choice Home Warranty!

Very friendly quick with the diagnosis, give us a fair amount to replace the washer.. First offer was a low amount they offered. But was willing to negotiate the price of the washer. Gave us a larger amount of money to replace a 19 year old washer.

Ac unit stopped cooling correctly. Was advised that part needed would be considered pre-existing reason which is false. Called customer service and rep was such a tool! He talked over me then hung up as he got upset when I wanted to cancel since they gave me zero coverage. I guess it’s a crapshoot if something is going to be covered or not. Guessing if the part is expensive then it’s not covered. What a joke!

Expert Heating and Air was very professional. They evaluated and found the issue to fix the problem. He responded to request coming sooner. My appointment was for Monday the 24th but he honored.my request to come same day. I really appreciated him for doing that. It would have been a hot weekend. Great job. I cant say thanks enough. I really do appreciate him.

Our AC went out. Choice sent out 2 technicians despite being 90+ degrees outside. Both acknowledged that the system was well maintained, clean filters, and regular service records - and that the failure was not due to negligence. But of course they deny the claim. It would be expensive to fix or replace...So despite receiving premiums for years (I’ve been a customer for over 10 years), some agent in New Jersey apparently knows AC better than the on-the-ground technicians they sent out.

Initially, I felt that the contractor was making too many excuses to do his job. I stated that I would not be happy if I had to pay the deductible for nothing. They went ahead and changed three electrical outlets, the GFCI and looked under the fan in the bathroom. I felt better. Many times when I used the fan it would trip my GFCI and some of the lights would turn off. Since the work, I have been able to use my fan more often. So far, so good. So the 4 stars are not for Choice but for the contractor.

Initial call was promptly answered. No long waits. A date was set within 3 days for service personnel to attempt to fix my air conditioning problem. If anyone has used American Home Shield, Choice is a much better company to deal with.

The technician came at the time promised. He called to let me know when he was on his way. He was very professional and courteous. When he finished he checked to see that everything worked correctly. He took all broken parts with him.

They had a 5 hour window from 4pm to 8 pm yesterday, Aug 22. They cancelled at about 7:45. This is unacceptable!! My time is valuable and this shouldn’t happen. This is my first bad experience with Choice. Everything else had been great.

Per your contract with me I was offered a fair settlement to be reimbursed for a replacement washing machine. I was able to visit several companies to find a replacement machine to match the one I had and then discuss what I had found. I was satisfied with the dollar amount we settled on and will purchase a new washer soon.

If I was told when I made the claim that it was not cover I would have never had a tech sent out. I don't think it was right to pay 60$ if you knew it was not covered. That is something you should tell the customer as a reminder.

So far, Choice Warranty has used great companies to service our appliances. This was a huge issue with the last warranty company we had. On The Spot Air was professional and courteous. As soon as we requested the claim, everything happened in a timely manner.

This was my first time making claim, and service from your company was good. Repair completed on central air. Contact with your company customer service was fast, and very well handled. Most of all it's nice when people are updated about what's being done to solve their problems.

The process was fairly smooth once a service provider was achieved. The first one assigned never showed up so it had to be reassigned. So what took a total of over two weeks probably would have been achieved in a week. The professionalism was great in my home. They were prompt and did not leave a trace of their visit....No mess or cleanup.

On Aug 14, 20 a tech from Grants was assigned to inspect my ac unit. The service address was **. He informed that the unit had to be cleaned so I agreed, to have him clean the unit Then I was informed that freon was low, so he add 3 pounds of freon,. He added a dye to see if there were any cracks. He had to leave and I had to leave to go home (Orland Park, IL). He said he would return to check on the status, I was informed that he had ordered a part to complete the service call and repair, I have kept in touch with your office so that I could send in my review on a completed service call and repair, I was told today that the complaint was denied, I was not given a reason, just told to send in an appeal.

I didn't receive replacement cost of the microwave after buying a model cheaper than their second offer. I assume by the lack of response this is all they will do. I hope in the future this doesn't happen again for any possible problems. Otherwise, I will seek another company that will replace any problem I have with the same quality of product without any out of pocket expense on my part other than a service fee that is required.

Disappointed to discover we had to pay an additional $375 on top of the service fee of $60 to have our water heater replaced. Our previous service provider required us to pay a service fee and all work associated with warranty repairs or replacement was covered.

Air conditioner wasn’t cooling. Called on Sunday. Tech was here on Tuesday and found and fixed the problem quickly. Tech was very nice, professional and knowledgeable. Was pleased with the service and the process. Would recommend. Overall I am satisfied. Thanks.

This transaction was a pleasant experience. Jesse was very painstaking and helpful with his advice and guidance. I'm sure this will be a worthwhile and trouble free service experience. This purchase of Choice Home Warranty policy was very efficient and will result in worry-free home maintenance.

Our washing machine would not spin or drain. We called Choice that day and had a scheduled appointment within 4 days. The repair representative came on the date arranged; was on time; and completed the repair within an hour. There was no mess. There were no hassles or problems. I would recommend this service provider.

Fast, courteous repair. He was very nice and helpful. Very informed about plumbing issues. I would gladly have him back again if I needed plumbing repairs. The repairman was very knowledgeable about sharpie needed and how to repair it. The man was

Sales rep was pushing me to buy a 3 year plan and was extremely rude and disrespectful. I wanted coverage for a duplex and a single family home and the price I was given was $1350 or $450 per unit. I got email only for one home at ** and not the duplex. This guy was horrible and disrespectful. I asked him to cancel my order and he refused and went ahead an charge my card but got info only on one property and not for the duplex. I need this to be fixed ASAP.

I have called about my microwave 6 times in less than 24 hrs and they keep telling me that my Case Manager PETA ** will call or email me back and neither has happened. So, in my opinion, they are not worry about me their customer. So when it comes time to renew the home warranty they sure will not be getting my business for sure.

Thank you for the assistance in setting up the coverage. Had you not assured me it would be drafted on last working day of the month I would not have proceeded. You made the transaction happen and should be commended.

The rep was very good and helpful. (The rep was Alan **.) He explained everything to me for 25 minutes and I decided on a program and gave him my credit card. After our call I thought about it and the coverage I already have at this time. I called back a few minutes later to cancel the policy for now and he said he would do so. I already have coverage on all my Major Appliances including a new Air Conditioning system. This means I would be double covered and I don't need this policy at this time. Please stop this policy and refund to my Credit Card now. Next year I will certainly consider this policy whenever the other coverage ends.

Got referred by a friend and opted for 5 years plan with one year free of service. Felt little surprised when agent provided a little higher quote than what my friend got, even after providing his policy number... As I asked him he quickly corrected himself and gave the exact matching quote. Hope it's not intentional, other than that the process to opt for coverage is simple.

The claim was handled quickly. The only problem was....the man who took the order spoke so rapidly....with a strong accent.... It was impossible to understand what he was saying and I had to keep asking him to slow down and repeat himself.

Representative Lewis was very cordial & knowledge. He offered me a great deal on a 3 year policy. However, I feel that two months is too steep & NOT enough time to come up with an additional $1,000. A six month plan would be more economical and feasible for me. Thanks!

Lancelot Service replaced leaky faucet. Was satisfied with the service. Plumber was courteous and cleaned up after. Would have preferred however that the first plumber who found the leak when he repaired the garbage disposal was able to follow up instead of your assigning new company because time and energy and communication was wanted between the 2 jobs.

Kept me informed about what he was finding and the proposed fix. Very good communicator. Worked quickly but seemed thorough. Came early which I appreciated. Explained the process of getting parts and authorizing repair. Advised me if I have problems cooling he might have to return to add more coolant.

Signing up for the service was easy, however when I put in my coverage address the program placed it in Grape Creek, TX. My house is in San Angelo, TX, same as my mailing address. Also the $85 service was not disclosed until after purchase.

The contractor that came to rekey my house was on time, nice, professional, and successfully completed the job. The claim was very easy and convenient to file online which I really value. The communication about my claim and appointment was clear and helpful.

There seemed to be a communication break between Choice & UnStoppable. As I got caught in the middle & trying to determine what I should do to get the work done while the workers waited in my driveway, the customer service rep ultimately hung up on me!

He was a very good technician while he had to replace my garbage disposal. Pleasant and came 3 days earlier than he was scheduled to be. I'm very thankful for Choice Home Warranty. I would greatly recommend choice home warranty.

Chris ** was very personable, but more importantly, very capable in diagnosing my air conditioning issue and had it running in just a few minutes. In addition, he gave a quick check of the entire system to make sure everything was in good order.

Very professional and very fast. The contractor called me before he came and was at my house in time. He explained to me what’s wrong and what parts need to be replaced. He went and took the part and replaced it, did the test to be sure that everything is working fine and explain to me how can we avoid this to happen in the future. He helped me to make the payment for the service provided. He sent me all the receipts on my e-mail. The service provided was excellent.

The technician was a very nice guy. He resolved both plumbing issues in a timely manner. He made sure that the blockage in my toilet was completely removed, although it took several attempts to do so. I highly recommend Choice Home Warranty.

Could not get any one to put a hot water tank in reasonable time. They expected us to be without water for 5 days. Also refused reimbursement for the money on the water tank. Submitted a reimbursement for services still have not heard anything back. Probably won't so I must call and cancel my service for next year.

Quality Construction Enterprises came out the same day our AC went out. They determined the unit had to be replace at that time. Ordered the new unit and installed it the day after it came it. The guys were super friendly and professional. Will definitely use them again in the future for any repair needs.

We called for service due to a cracked pool filter housing. The technician came the next day and was great. Very friendly and courteous. However, I am upset that my claim was not covered considering how much we paid for the insurance. Very disappointing.

They seemed to be very knowledgeable and were able to determine the problem quickly and repair the problem without having to come back for a second time. The technician was very kind and although the claim was not covered by my home warranty they were able to do the repair at a reasonable cost.

I cancelled a claim issued on 8/7 on 8/11. I was told service call for that claim was canceled. I filed a new claim on 8/12, and did not hear from anyone until I got a call from a contractor to do a service call on 8/12. So service call was done on 8/12 and I paid my $65.00 and then did not hear from anyone until 8/20, when I received another call from another contractor to do a service call.

The technician was very professional and kind. My claim being denied because it wasn't wear and tear is ridiculous. I use a microwave all day 7 days a week even more due to being home in this pandemic. I pay every month with literally 3 claims ever made since purchasing and I have sent many referrals. Of the 3 claims I have ever placed only one has had approval...yet you have my money for over the last few years. Time to move on.

The process was very smooth. The only issue I had was understanding the Choice Warranty customer service person. Their name was not clear and very hard to understand. Other than that it was a piece of cake. The technician did a great job explaining the issue and solving it quickly.