Choice Home Warranty Reviews

Submitted a garbage disposal issue claim online and the service person came next day it got resolved within 36 hours. Great service. Great value and good customer service. The customer service person does not put a call on hold. They follow up with the customer all the time. And the communication is great.

I came home from vacation and my tankless hot water heater was not working. So I called on a Monday morning and so far everything is good. They have sent out the request to get it fixed. So now I wait for the technician to get hold of me.

My garage door stopped working, technician came out and said the trolley was bad. Unfortunately, this $20 part was not covered. Fixed it myself. It took a total of less than 10 minutes to complete the job, The door opener works perfectly now.

I have used Choice Home Warranty and I found them to be easy to work with and problems handled in a timely fashion. Parts were needed to fix the dishwasher & installed, stopped up basement drain & humidifier leak fixed in a timely fashion.

My microwave was deemed broken so in order to "replace" it I was given $169 after paying a $65 service fee. Basically that's $100 for a $300 microwave. I'm very disappointed in the outcome of this situation. The technician was very helpful though.

Response was fast. I could barely understand the person on the phone. He spoke very hard to understand. I recommend someone who speaks better. I really like Choice. Have been a member since 2017. Every time I have called the response has been very good.

Andrew **, great customer service! Awesome call. Answered all my questions and concerns about the program. He took time to explain in detail. He was able to discuss policy coverages with great details.. Cheers for this guy! I will have all my referrals call this guy. He is awesome!

I was very pleased with the service. I was surprise to get the service so soon and on time. I will be telling others about your service. Thank you. The price for this service is real affordable. For all the service you get you can't beat it.

I received word immediately that an appointment with a repair vendor had been arranged. The vendor called with an earlier opening, arrived on time, diagnosed the problem, requested approval for necessary parts which Choice Warranty immediately OKed. My repairs were completed within a day and a half and my system is running well. Thank You Choice Warranty!!

The person taking the call this morning was extremely helpful and knowledgeable. I give him a 10, he made me feel like a valued customer. I gave a 9 earlier due to an experience last December. I am in sales, I give and expect good service. Thanks.

The election came on time and fixed the problem and checked for other possible problems. Great communication. Payment was easy. Work was done quickly. He even came on a Sunday which was nice due to my work schedule. Would definitely recommend to anyone needing electronic work.

My water heating started leaking and called Choice, they sent out a plumber. Plumber advised water heater needed to be replaced because it was leaking. Choice denied my claim advising the issue was preexisting. Escalated my claim and called my claims representative. Left two voice messages and an email with no response. How can Choice determine the issue is preexisting when the issue started a day after I called and reported the issue. I was on hold waiting for a representative for more than 30 min and cant even get a call back from my case representative. Choice was ranked one of the top warranty companies which is why I went with them. This is extremely disappointing and unfair of Choice. I will not recommend Choice and will be sure I post my comments on the BBB.

I have numerous houses with different warranty service companies. I have been very impressed with numerous claims. They seem to really take time to hand select the contractors. The contractors are willing to take the payments over the phone, work with vacant houses and lock boxes. It makes it easy.

I appreciate they fixed our AC system and Choice Warranty found a AC company right away. But the ac company took 3 days to come fix it. Which is way too long to be without AC in Florida. But thank you though.

On a very hot Sunday, I woke up to no A/C. I went online and requested service. Within 20 minutes I had an appt for 7a.m. the next day BUT the technician called and said he was available to fix the A/C on Sunday afternoon. What a great turn of luck. The technician that Choice had chosen fixed our problem by mid afternoon on Sunday. We were very grateful to Choice and the service company.

The service technician saw what the problem was and try to fix it, unfortunately the part that was needed, a capacitor, was not on the truck for it was one that seldom goes, he told me that he had to order the capacitor and that it may take a day or to, he was true to his words, and in a couple of days he came back and finish the job. If ever I need a Technician please send him, don't know his name but he was good, knew his job and did it well.

My experience with this company for today's service was very good. The tech answered all my questions and he performed his job timely. He was due to come on 8/31 and phoned to say he was in the neighborhood and asked could he come today which was perfect for us.

Technician John C. from StevenKing Heating and Cooling was thorough, efficient and did an excellent job of explaining what was happening, why my AC stopped working, what to watch for and to call him if it happened again within the next 30 days. He also offered suggestions as to what might happen in the near future and possible solutions. John also followed COVID protection rules which is important to me.

Placed a request to repair a leaking exterior hose bib. It took a about three days which is longer than I expected to get a tech assigned, but JJ picked it up and travel quite a ways from south Baltimore to get to the job on a Sat. He was very friendly and knowledgeable. Did the repair quickly and with high quality. He even took the time to wait the hour for the approval hotline to open before he was able to start the job. All well done.

We live in Arizona and I had surgery on Friday and to my surprise came home to the A/C in our home was out. It was approximately 112 degrees. I contacted Choice Home Warranty and they put in the order immediately. Despite we had to get a room, for our family, including our dogs, they assigned our claim to an amazing technician. Unfortunately, there wasn’t much they could do, because of the store was closed and procedure. We are still in a hotel and awaiting an approval and to get the A/C fixed so we can return home. There’s no place like home.

I went online to review policies. Gary called me and told me I couldn’t see the policy until I signed up and paid with my credit card. I had requested to review the policy first. The policy has too many exemptions and the service time can take 4 days. My current policy with a different company is better. I want this canceled - I called To cancel. Was told I had to talk to Gary again. Gary called, I asked to cancel. He said I’d have to call Monday and talk to resolutions. I want the policy canceled now. I’ve seen the lawsuits filed against your company 2019 and fraud - I want a refund and canceled.

Received a call from the company ten minutes prior to them showing up letting me know they were on their way. The two gentlemen showed up within the window of time as specified listened to all the past problems that the AC unit had. They checked out the system and was able to identify and correct the issue within 10 minutes. Very polite, thorough, and quick; they are worth using again for any issues I have.

I called today to open a new account and Andrew ** was the agent I spoke with. He was very professional, friendly and helpful. I opened the new account and renewed one of my existing accounts. Thank you very much! I'm very satisfied with the services Choice Home warranty are providing.

As soon as I declined the 6 year extension of the 1 year policy I was requesting, I could not be rushed off the phone quickly enough. I requested an email address where I could send a copy of my existing policy and I was told that I would get an email with my new policy information and to just reply to that email. Well, guess what!!! It was a "no reply" email address. I still don't know if you were able to receive the copy of my existing policy or not. I have attached a copy of my existing policy (due to expire tomorrow) and if someone would please give me a call at **, I would greatly appreciate it. Kimmie **

For three years I have had peace of mind with Choice Home Warranty. From the first few months in my home, I had coverage every time I needed. After my first year I renewed for three more years of coverage, and I am glad to have made the decision. Choice has made every claim very simple and I have been happy with nearly every service call and repair!

Technician was inconsiderate to appointment time and showed up 2 hours later than scheduled appointment. He did not complete the work, even assured by us that the claim will be approved. Asked us to pay for repairs and then, if approved, will refund us our money. When we had similar issues in the past, technician would always complete the repairs on the same day. These people seem unprofessional and uncomfortably personal.

Tech was helpful. Unit was not cooling and was working when he left. He was on time and contacted prior to arrival. This is second time this company has been out to service unit and has been very helpful and informative.

The repairman seemed to fix the problem with our ice maker and it lasted about a week. Now it is not dispensing the ice again. I will be calling them back on Monday. I don't want to have to pay another service charge to have them come back out.

I have received excellent service from the first call to the final assessment. Air Generation came to my home when they said they would, fixed the problem and had my air conditioner working within 24 hours of the time I called.

Trying to submit the proposal or bill was very difficult-Customer service via the phone at Choice Warranty was frustrating-The service tech was wonderful that came to the house-Still uncertain if the bill was ever received-Would be nice to be able to fax it. The service tech was very thorough and reliable. Customer service at choice was unacceptable.

Brian from 5 Star Air came to my house as scheduled, he immediately found the problem to my air-conditioner. He had to order the necessary part and will return to replace it. I received an email that A5 Star will return to replace the part Friday, September 4, 2020. Brian was very kind and professional. My only disappointment was when I started your company I was assured that I was able to use my own technician which I was not able to do with this order. I would like to know that in the future I can use my own technician.

I was called quickly and IDG Plumbing was very helpful in scheduling my appointment on a Sat. because I am a teacher. The representative, Chris, was very prompt, professional, polite and knowledgeable. I was very happy with the service. Thank you, Linda

I called to have my washer repaired. Tech showed up several days later to determine the problem. After ordering the necessary part he returned several days later to complete the repair. Washer now works like new and I am very pleased with the repair.

This was our first time using the Choice Home Warranty. Choice home was quick to responses and sent a technician out within a week. That technician was very knowledgeable, polite and arrived within the said time frame. They were not able to replace the parts we need but our issue is going to be resolved. Very happy customers!!!

Technician was prompt and informative. Let us know what was happening every step. The process of starting a claim was easy to do on the Choice Home Warranty website. I would definitely recommend choice home warranty to my friends and family.

Everything was perfect. Claim expert was great. We are very happy with the solution. Diane **. Cheryl was very helpful. Great experience. We will not forget ever, very quick and we hope next time will be as good as this experience. I have no words to express my joy.

The tech came from a long way off on a day when the rest of Houston was preparing for Hurricane Laura. He got here when he said he would, did a thorough diagnosis and fixed the problem. I would definitely recommend him.

Bennett did a great job, showed up on time, courteous, attentive, neat and clean, did follow up in a timely manner mat very knowledgeable about air conditioners and service..!! He gets a 10. They answered phone on time, no wait or hold time, returned calls.

I have used Choice Home Warranty (CHS) for the past 5 years on my house and a rental property and I love it!! CHS is super fast, I place my claim online and the next day I have my service scheduled. Technicians are extremely knowledgeable and always on time. Super happy with CHS service.

Tech saw the problem and ordered part which was approved quickly. He is to return as soon as the part arrives to fix the dryer. I am pleased. He was polite and professional. The tech arrived on time and came one day after the claim was sent.

I was coming to the end of my present home warranty and went to check out what all was available (compare).. A very nice service rep called me, filled me in on all the details, and after discussing with my wife, we decided to enroll. It was a very pleasant experience and we were able to save money for what (I hope) will be an improved service.

I called CHW with an issue concerning the outlet for my stove. Within 24hrs, I knew that someone would be fixing the problem. The electricians that came explained what the problem was and what they had to do to fix it. They were very nice and had it fixed in no time. Thanks for helping with this problem.

Will ** did an excellent job, great customer focus and very knowledgeable. Fixed fan and diagnosed doorbell issue. Choice agreed to fix exhaust fan and denied doorbell. Reason for denial of doorbell in my opinion is not accurate with language in contract.

Never got someone assigned for several days. Very frustrated/disappointed. I called for two separate incidents after paying for a long time. One was AC issue in 100 plus degree temp. 6 days later I got call. We finished it on 3rd day. 2nd time. Gas leak. Called. 5 days later already called someone to fix the emergency.

Mike from J & L Plumbing was great. He called 15 minutes before he came, on time. Mike came to the entrance I told him, wearing a mask, neat & clean, very politely introduced himself while still outside & waited to be asked in. He wore his mask while here which made me more comfortable as I also wore mine so we were both protected. Mike quickly assessed my problem, explained the situation, took photos, then explained the process to get it replaced as there was no fixing it. He quietly & politely left then. Our meeting was brief but I hope he is the same person who comes to install the replacement.

I have a water leak under my home. Choice Home Warranty said it was not a good complaint. Repair was refused. I say the leak is a good complaint and should be repaired by Choice Warranty. I have been insured with Choice Warranty for several years and have never had this problem before. I would like to have this problem resolved.

Finally on August 10... 96 hours I heard from Choice and said they were trying to find a technician... Later that day got another email saying they were having trouble and if I could find my own technician they would reimburse in 30 days. If they were having trouble, I thought I would not have a chance.

When I ask for an specific company witch I deal before C.S. Person didn’t help out. You should allow tech to call on the spot and authorize the repair on the spot, so I don’t have to wait 6-7 hrs to see if it’s OK to do the repair... But Air Master company did an super job.

Terry ** was extremely patient and knowledgeable. I appreciate the time he took to discuss with me every aspect of the service I was opting into. Thank you for going the extra mile with me and helping me understand the product I was getting.

The A/C stopped Cooling for some reason, I sent a message thru the website at 3:45 PM, next day at 11:00 AM I had an A/C repair technician and repair the problem, the A/C is now working. Thank You. William L ** Sr.

When the a/c person finally got here (a day late) they did find the problem quickly and fixed it. The people at Choice were very kind and helpful- they were able to get in touch with contractor when I could not.

The representative I spoke with was extremely knowledgeable, polite, and conscientious. He took his time to explain all my options for coverage and payment plans, as well as the advantages of each plan. It was a pleasure doing business with them.

The quick response of CHW to fix our AC was fantastic. CHW Technician, Bob B AC. LLC was dispatched for the same afternoon on the day I made the claim. In AZ that is unheard of! Bob assessed the issue and did the repairs in less than 24 hours. The value and service provided by CHW and their approved technicians are top-notch.

Our Ac unit went out sometime Friday night or Saturday morning. We filed our claim online right away. Mind you we live in Texas. It took 4 days for a repair. It was very hot in the home, almost unbearable. The online process is easy. But having to wait that long for AC repair when it's 90 plus degrees outside is awful. Choice offered a reimbursement option, however not knowing the reason why the AC went out, we didn’t want to pay out of pocket for the repair and wait to be paid back, even if the service would have been quicker. It just wasn’t financially feasible. The tech they sent though was punctual, and knew exactly the issue we were having right away. He even explained how to fix the issues next time and left us an extra part. 100% loved that tech. Overall service could have been dispatched sooner. But in the end repairs were made and we just paid the deductible.

Few hours hours after submitting a claim I received an email with the technician information. The technician was very knowledgeable and diagnosed the problem and fixed the air Conditioning issue. This was awesome as the temperature was in the 90s.

Choice Home Warranty has always been fast to respond to my claim as well as getting a contractor setup to take care of my claim. Omar was awesome. Very friendly and professional. He came with a task. Completed the task, discussed his findings with me and repaired it. Just Cool has been to my home before. They’re a great repair company.

Technician arrived on time. He was very professional and knowledgeable about the appliance. Explained all the problems and was very helpful with the resolution. He completed all the necessary paperwork for the claim online so that my claim could be processed quickly.

The dryer has not been repaired yet, as a part has to be ordered. However, the technician appeared to be very professional, knowledgeable, and of great integrity. He is also the technician I have chosen to repair my washer, as well. Also, he has been assigned to repair my garage. Hopefully, I will be back in operation before too long.

Our tech Was awesome. He was very thorough and kind. I would recommend them for sure. Only downside is Choice. It took a long time to find a tech to come out. If you have difficulty finding a tech to come out to a house then you to sign up more help.

I Had appt with plumber from 3-8pm on Fri the 28th. They never updated the account and they never called or showed up. When I called at 7:30, it went straight to voicemail. This is the second contractor to do this.

Place claim for hvac house ducts to be checked. Claim rep. made aware of A/C working properly (only 1 year old) but A/C was not coming thru some vents. Hvac serviceman was sent out who can't check or replace ducts. That was a waste of service charge.

We had our AC unit not working for a day. I logged a ticket and got a call from technician with 4 hours and we scheduled the time for him to come over. He came over within 30 mins. He was such a professional, knowledgeable guy to deal with. Our compressor was out. He replaced it in 15 mins. Tested the system multiple times to our satisfaction.

I need to make it very clear I had to do Choice Home Warranty job and look for my own tech. Finding a tech was easy. Not sure why CHW had such a hard time. But I did go with A/C Designs. They are the ones who installed and maintenance our A/C. They are always nice, understanding and very easy to work with. There are no surprises and they are honest. They put the customers first and make sure to get the job done. We are very disappointed with CHW and the way they do business. There is no consistency. I think more training needs to be done on policies and customer service. So all my 5 star rating go to A/C Designs not CHW.

The drum on my dryer would not turn and smoke presented with an electrical burn smell. The Repairman from Chesapeake Services was friendly, knowledgable and prompt. Our repairman explained what had happened and why it happened in a manner that we could understand.

The technician from Sears who came to my home was professional and knowledgeable. He was unable to repair the appliance and CHW determines that it was more cost effective to replace it. Sadly this is where my experience went downhill. I waited 5 business days to receive a call to discuss this from “my personal case manager”. That is excessively delayed response time. I called general customer service and the person I spoke to was unable or unwilling to assist me sooner and insisted that I go through the case manager I couldn’t get ahold of.

Ice formed on back wall of the refrigerator. The tech reset all the temperature levels and said to unplug it and let the ice melt, dry it out and turn it back on. I will see if that works. If not then I will call back.

He came when he said he would come. He was very friendly. He knows his job. He was able to correct any mistake he made. He explained the problems why my air condition is not working and what he would do to fix it.

Satisfied with the help desk, but not totally satisfied with the waiting for the technician to set up the appointment. I am going to be for the total of 4 days without the ability to use the toilet, washing dishes, shower, etc. etc. At the present time I still waiting for the technician.

Jose, came and assessed the situation. Replaced the toilet guts and for the most part, noise disappeared. That our hot water heater needs replacement because of age and bottom pan has water and rust. Took pictures to verify and show Choice Warranty.

They came to repair the leak, however I still have not had my sheetrock & texture repaired nor has anyone called me to schedule any follow up. I would expect someone to follow up. I did call and was told once the plumber informed Choice then I would be contacted to continue the repairs of the damage from the water leak.

Spring of my 2 car garage door Was broken, if I have known that it was going to cost me more calling your service I wouldn't have done it. I have to pay for the service call, in addition pay for the full charge of replacing the broken spring.

My water heater is leaking and I place this or around 3? And it’s now 655 and I would think that this is an emergency and my water is leaking into the street and I cannot turn the water off without having done kind of tool.

The person who assisted me was so kind and extremely professional, the issue visit of Kendrick electrics was tremendous. In fact all first trips by repair persons are excellent, it's the time after. The 1st trips are always great but it's the time frame after is where my problems stem from like Kendrick electrics came out some days ago but having to throw out all my food in the fridge and freezer sides was hard.

Technician was prompt, knowledgeable, and very professional. He evaluated and corrected our problem. He ordered the parts and then showed up to do the installation. While he was repairing the Refrigerator, he explained what the problem was and what caused the problem. This was the best repair service that we have had in years.

Always prompt in getting back to me. Worth every dollar. Have recommended Home Choice to friends and family. Was skeptical ay first but now a believer that every homeowner should have this very reliable and dependable service. Price is very fair, my stove went out and I would have had to purchase a new one. It was fixed for $75.00.

Lia Lee Heating and Air said the coils needed cleaning. That seems the only problem. Lia Lee Service charged an outrageous price. The cleaning was with an acid base. They said they told Richard the price before service but Richard didn’t hear him as he has a hearing problem. A normal cleaning cost $899.00 less discounts $558.73. Total price with service fee, labor and tax $679.70. We had no idea that we would be charged to our credit card for this much. I called to get the invoice and discussed the issue with the service man and then he said he called “his boss” for any discounts possible. The price of $679.70 reflects this discount. I informed the service man that I would be giving them a bad report and he understood.

My representative was very confident and knowledgeable about product. He sold me and that’s not easy to do. He was easy to communicate with, I did not feel rushed and he even waited until I called my wife to discuss.

The service engineer was friendly and informative. He explained the troubleshooting he was doing and ultimately fixed the electrical issue. I am very pleased with the in-home service and the customer service when submitting the request. I would recommend the same technician for future services.

Polite and professional. Crawled under house and checked piping. Looked for evidence of leaks. Found none. Also went and checked all three toilets. Checked all around the outside of house. Found nothing. They checked everything and couldn't find where the smell was coming from. They said to try a dehumidifier.

The technician that was sent was very professional and responsible. I called and spoke to a receptionist and she immediately took my request and had a company contact me. Everything was done and completed quickly. I’m so happy that I chose Choice Warranty for my immediate problems after my home warranty expired. It pays to have a company that you can trust to fix any issues that arise.

Updated on 08/28/2020: Just received your offer of $962.01. Wish it was more but it is fair. Thank you very much. You are a great company. I will be very happy to tell all my friends and family of the quick service and help you have been. Thank you again.

I purchased Choice Home Warranty May 2020. My A/C went out in July and I live in GA so you know it is hot during this time. They refused to fix my A/C unit even though it is supposed to be covered in my warranty. They said that the issue must have been going on for a while. My A/C unit was working until July so I don't understand why they wouldn't cover it. I also had an issue with my water and they refused to cover that as well. Why do I need this warranty if every time I put in a claim I get denied. I would not recommend this warranty company and I will not be renewing.

Greg ** was pleasant to talk to. Very professional. Thanks for great service. He got the job done in just a few minutes. Offered me several options. At this point I would recommend Choice, but as of yet I have not experienced Choice's service when something breaks.

Greg was great to work with and listened to what I wanted to cover and for length of service. I have had Choice Warranty for the past 3 years and have not made a claim but wanted security I was covered going forward.

Ollendick Construction sent out "Parker" a technician to take care of our service call. Parker went above and beyond to try and locate the source of the problem. It was never found, however we will keep a lookout in case it gets worse. Parker searched the entire area and found no evidence of wetness.

Our tech, the owner was professional and nice. Explained what was wrong and corrected the issue. Would use again for any other issues. Kept us informed as the time table and quickly responded to our service call order. We will hire when we do some more electrical work to be done.

Jordan was great to work with. He explained all the coverage and answered my questions. Being a Realtor, I am looking for a dependable and reliable Home Warranty to offer to my clients! I did check Choice ratings before I called them!

The work order was to repair or replace the refrigerator ice maker. Rapid Repairs assessed the ice maker as broken and needs to be replaced. To date Rapid Repairs has the ice maker on back order. I can't provide a full experience rating until the work order is satisfactorily completed. I hope you don't expect one sooner. lec.

Initially, I was displeased with the fact that my claim had to go through the review process. However, once I explained the issue, there was no problem with my claim. Your manager was very knowledgeable and quickly resolved my issue. I am very pleased.

The light switch in my master bath had a short in it and finally burned out. Went online to file a claim... Within 24 hrs a polite professional young man, Joe had the problem solved. My husband, Mr. Fix-It, passed in February. Choice warranty company gives me great peace of mind!

4 companies had to be dispatched. 1st company technicians were rude, 2nd company showed up without calling and no one was there so they canceled appointment, 3rd company never submitted paperwork to system so 4th company had to be dispatched. This took place over 2 and a 1/2 weeks in the middle of summer in Texas with air conditioner working. The 4th company came, assessed a 31 year old air conditioner and my claim was denied due to lack of maintenance and care. I believe Choice Home Warranty collects your money and looks for ways to decline a claim or to make you so frustrated that you give up. I would never recommend this to anyone that I knew.

Choice Home Warranty special offers for 5 year policy with 1 year free and lower service fee is great! I just hope your much better than HSA was. HSA was horrible my second year with them and I won't use HSA again.

The Technician Mr. Issac M ** called ahead and came as expected. He add Freon and installed additional capacitors. For that he charged me $325 separately in addition to the $45. AC Capacitor cost about $45. It is a highway robbery. It is not fair to customers.

Did a very good job, quick and will recommend to friends and relation to choose your company over any other they may be considering at this time. The choice of a given and professional worker in our area is what pleased us the most, and ensured he would come back if needed.

Customer service response failed to acknowledge content of multiple letters sent day after a/c problem filed. Need better English speaking representatives. CHW advised multiple times for me to go out and find contractor, using their reimbursement system, a tedious and time consuming process. A/C problem ultimately resolved when CHW found someone located 1 hour away to come and work on A/C the following afternoon. Problem resolved at that time.

I would give 5 stars to repair person, but I rated the experience as 3 stars because it shouldn't have taken 5 days for service, since I lost all my food in the freezer and some in the fridge. This is first claim and I became very frustrated.

The plumber arrived and ran a snake through the Kitchen sink clean out line. Upon completion he stated the line had so much gunk it needed to be power washed. He called for permission from Choice for the needed procedure. Choice Warranty said they would not cover the cost. The drain clogged back up the same night and left us with a sink that would not drain. My wife and I are quite elderly and live on Social Security, that is the reason for purchasing the warranty. We purchased the warranty believing that we were going with the best warranty company. I feel that your ads with George Foreman are deceptive. I am now waiting for the pluming company to return so we can use our sink.

I heard not so good things about Choice so I was afraid I had made a mistake to purchase. After trying Choice out I am pleased with the service. I don't have any complaints. Thanks for proving some people wrong. I made a good CHOICE.

Technician was courteous, knowledgeable, and efficient; repaired while here, had parts on truck and didn't need to wait longer for him to order parts. He was able to diagnose the problem immediately and explained to me what was wrong and how he was going to fix it

He seems to have a lot of experience in what he was doing because he found the problem and fixed it in no time. Another thing, with the Pandemic COVID-19 he was mask appropriately. He had his mask and gloves and do what he had to do efficiently.

It seems air conditioner mechanics do not do home warranties around here, but I found my own at Armstrong and Sons. They came out the next day and filled the freon up and it is working for now. Due to a leak it will only last a little while. I am waiting for reimbursement and a new system as mine cannot be fixed, so l am told. Choice has always been spot on about my calls and I thank you so much.

Allen G. did a great job with customer service. He was professional and provided me with all the information I needed in order to purchase a home warranty. I was please that your company offered an extra month coverage, and was able to be competitive with rates as well as service fees.

Rey from OSP was very polite and professional. Got right to the problem and fixed it in less 20 mins. Knows exactly what he had to do and got it done. I would definitely recommend Choice and OSP to my friends and relatives. Great job!!

Our pool pump had recently stopped running, which in summer can be a death sentence for your clear pool water if not remedied promptly. My claim with Choice Home Warranty was processed very quickly, and the service contractor arrived in a timely manner, he was knowledgeable, friendly, and explained what the problem was -- he had the pool pump working within 5 minutes of his arrival! Thank you Choice Home Warranty.

Our AC stopped working. The tech arrived and did a great job with the repair and and excellent job communicating to us as to what the problem was and the resolution. Couldn't have asked for anything more from him. I was disappointed in the company's response time. 48 hours without AC can be challenging in this summer's heat.

Quick, excellent work. Convenient timing, plumber was knowledgeable and efficient. Answered all our questions and job was done in no time. Very happy with the whole process, would definitely use choice again and not hesitate to refer to friends and family. Very happy with the results.

The technician arrived and assessed the problem within 5 minutes and had the repair completed in less than 30 minutes. He was very polite and courteous. There we no hassles at all with this claim and I am very pleased with the entire transaction.

I had a good experience with Choice Home Warranty. Filling out my claim was fairly easy. The technician, Caiden, was prompt and courteous. He checked both thermostats, the HVAC, and then proceeded to work on the air conditioning unit outside. He found that a wire had burned and the capacitor was blown. He repaired my system, and it was up and running. I am happy with the prompt and courteous way he carried himself.

Technician was very professional. He was very prompt and polite and finished the work in a timely manner. I would most definitely refer a friend. I would give the technician a 10 for outstanding work and overall customer service. Also I appreciate the timing of Choice Warranty finding a plumber from the time I called and started my claim. Everything was handled very well.

Doing Service LLC technician Alex ** was very professional and did excellent work in finding and repairing my air conditioning problem. This was my first time using Choice Home Warranty and I was pleasantly surprised how quickly and professionally my problem was resolved. I highly recommend he and his company.

When I made the claim, we received a prompt response, and we received prompt next day service in searing heat. First, the technician arrived on time and communication was excellent. The technician was both knowledgeable and very professional. The repair was made and the unit is running fine now.

The man that came was respectful and cleaned up.

Our Kitchen Aid refrigerator could not be fixed on a second attempt to fix it by Choice Home Warranty. We were given a Case Manager, Cheryl **, and she got us a fair amount toward a new refrigerator. It took quite a while before she responded but this payment will help to assistance with the cost of our new refrigerator and for that we are very grateful for this Choice Home Warranty and her assistance in this matter.

Our water leak problem was stated as an emergency, and we were not alerted as to the service provider that was scheduled to come, no email, no call, and when we called back to see what was happening we were given an appointment that was over 48 hours later, they then told us that they could try to get someone to us sooner, that never happened, again, no phone call, no email, I finally had to call the plumber myself and beg to get them to come earlier, meanwhile a ton of damage was done to our house...not great, in fact I am seriously considering cancelling our policy.

Prosper Services (Electrical) was quick, efficient and very polite. I intend to continue using them for other jobs I may have in the future. Choice Home Warranty was easy to use and reasonable fast to respond. Expect a 2-3 day time period for work to be accomplished. Not bad but not great. When I contacted by telethon were polite and helpful.

Satisfied with the process but do not see any contact numbers, at this time would like something so I can have my agent's name and I asked for everything to be given via my email. Do not see anything at this time.

The 2nd repairman you sent was very good. It took a while to find the right compressor on the condo roof where many units are installed. He had the necessary equipment with him to locate the right unit which took a while in very hot, humid weather. We were very appreciative of his persistence. Once found, he was able to quickly repair/replace parts which he had with him. He came prepared. Highly recommend him.

The process to set up the claim was easy. We were contacted same day and the tech was able to change the date and time of our service to meet our needs. We had quick and friendly service from our tech who was also very knowledgeable!

My refrigerator door broke and the repairman said that the hinge wore out and the door was and is needing replacement. The next day I get a email from you and said that that cannot possibly be caused by wear and tear and that you don't cover the wear and tear. Unbelievable.

That went on for a few hours. Son cut off for short time. Then turned on again it did not help. It went back being on a few minutes then proceeded to shut off after several minutes, still making noise. Call Choice the home warranty, they sent a plumber. He check out the order he had. Went under the house and reset the water pump.

The A/c was not blowing cold enough. I called Choice Warranty to put a claim and the very same day received a call from Accurate who scheduled an appointment to come out the next day and fixed it. I will definitely use them again.

This company was great. Very professional. Keep these people on your list. Best yet. They were on time and professional and the tech was honest and professional. I would love to have them back again..... That's all I said all I could say.

I've called this company because I got a toilet clogged. They've fixed it in a timely manner and with a professional company. I've never seen someone using so much technology regarding this issue. Using a camera to see where the sewer line has been blocked and why. Found this part amazing! They've worked smarter not harder!

The tech was very good and was training another tech. He identified the problem and the solution but did not have the part on his truck. He ordered the part while on site on Friday August 21st and said it would arrive within 2 or 3 business days. A follow up appointment is scheduled for Monday the 31st. He warned that I should check that the part is not broken when it arrives as UPS drivers tend to throw the parcels and can break the ceramic burner. 4 business days later and the part has still not arrived!!!! So the stove top burner has been out of service for 2 weeks and not sure it will be repaired during the 3rd week!

I would definitely recommend a friend. Technician was excellent! Very knowledgeable and efficient at what he does. I would definitely request for this company to take care of all my needs concerning plumbing and hvac. He arrived when he said he would and was very polite and courteous.

The technician was pleasant and follow the CDC guideline for safety. The technician got an excellent rating from me. After listening to the offer given to the repair/replacement of my washer was unacceptable. If you are not able to keep the promise made when I purchased the warranty please return the money I use to purchase the warranty.

I was very pleased with the young man that came and serviced my refrigerator. He took me through the steps as to what he was going to do. He had to order a part but he was still able to get it working until the part comes in. I would not have a problem recommending a friend. Thank you.

Coverage stipulations aren't always worth the price, and the delay and demand for a 2nd opinion during the middle of summer with technicians no call no showing clients is making this worse. Overall experience hasn't been great, but the Tech that finally came to the house was a wonderful technician.

Tomorrow will be the 3rd day and we have yet to be contacted by our case manager, even though we have tried to repeatedly called! It is very hot in the house and that doesn't help with our attitude. So far, we are very dissatisfied with Choice Home warranty and at this point would not recommend it to anyone. Launa

The technician was very personable and seemed very knowledgeable. He found the problem right away and the response from CHW was prompt approving the repair. Due to a part needing to be ordered the AC unit in question could not be repaired at once. To this point, I have been very satisfied.

This has been a horrible experience. We have been without AC 4 days in temperatures over 100. The repair company came out and diagnosed the problem, Choice was not willing to pay the full amount of the repair. I had to call numerous times and was not told the truth. Choice said it didn’t have diagnosis, the repair company said they called it in. My renter finally called a repair company and is having it fixed and sending me the receipt. I got an e-mail that it has been reassigned, but my renter can’t wait several more days. I am not happy about this service at all and sure hope I will be reimbursed.

My dishwasher is in need of a new motor and Choice Warranty is on it. My technician called me and he has order the parts. We're hoping it to be fixed soon, but for sure Choice Warranty wasted no time having a technician to come to our home.

A Royal Flush, Inc. arrived one day after our claim was placed with Choice Home Warranty. Lionel and Chad, the two technicians, arrived at the time agreed upon. They were friendly and efficient and replaced the old leaking water heater without leaving any mess behind. I would highly recommend these gentlemen.

Had a leaking disposal. Called and in 1 day had an appointment set up. Awesome job. Great coverage. Would definitely recommend Choice Home Warranty. Had a refrigerator ice machine and water maker problem. No problem. Had a dryer and washer fixed in less than 3 days.

The plumbing work was performed timely by technician. Broken valve required removal of faulty filler and replacement of part. Required parts were replaced with new parts. Testing was done and post-work clean up was done by technician. Would recommend the Choice network of company for their quality of service.

Simrel Plumbers were on time, polite, and did a great job. Thank You for sending them out to me. I would recommend your service to all My Friends. My sister, my son, and my work friend has already signed up for your service. Thank You.

Put my claim in and in a matter of moments had a contact name for repair. I have been satisfied with previous repairs also. I will recommend this company to my friends and family. So far this company is living up to its advertisement.

My technician, Isidro, was extremely courteous and prompt. He provided detailed information every step of the way so, I knew exactly what to expect. This was an extremely stressful time and Isidro was calm and reassuring and provided all of the information I needed to make the right decision. I am so grateful!

The leak was detected by the technician in my upright freezer. The technician that came here wanted to charge me for the first visit, what was not part of my agreement, and he also wanted to charge more the established amount and he accepted only cash. What I was prepared for. When I first called him to confirm my address, he hanged up on me, because I informed him about my first visit waiving fee stipulated in my agreement. I tried to call him on the next day and he insisted on the charging. I agreed and then he came, but tried to overcharge me. But at the end the freezer problem was solved by the warranty company.

Tech was exceptional; found the system had leaked R22. Serviced with stop leak and serviced with 3 lbs of R22. Quick and so far we are pleased. Service requested day prior and arrived just before 3 pm the next day. Not sure if the time delay is normal for this time of the year but wished it'd been sooner. Thanks.

We called Choice Home Warranty about 7:30AM that our A/C was not keeping up and it was supposed to be another 97° day. They got back to me via email in a few minutes with order # and that a contractor would be contacting me to set up appt. Heating & A/C contacted me soon after that they could come the next day between 11AM and 3PM, then they called a little before noon the same day, and said they were on their way to our house. We were fixed, and up and running not long after that...the same day! Everyone was very nice and easy to work with. We had an awesome experience...thank you everyone! My husband has several medical issues, so we are so thankful for such prompt service!

I offer my highest recommendation for the company that took care of my clogged laundry room drain problem, Straight Flush Drain Solutions. Their service provider was professional, courteous, efficient and knowledgeable and even though due to COVID communication limitations he could not get phone approval prior to doing the work, they went ahead to fix my problem having faith that Choice Warranty would make good.

I was highly impressed with the response of Choice to schedule a repair. Within 30 minutes I had a technician visit scheduled - I love that they notified me via text and email. The technician was on time, efficient and very effective. The company reached out to me and they were very professional and pleasant.

My garage door stopped opening and closing. Besides it taking 4 days to wait for a technician. Veteran Garage Doors had the repair ticket and diagnosed quickly. Choice Home Warranty approved the repair and it was completed quickly. Thank you!

She was professional, thorough, thoughtful, efficient and very knowledgeable about her craft. I would welcome Ira ** in my home for additional work any time in the future. She was very neat and cleaned up her work and took her trash out.

The service person who attended to my appliance was professional and kept me updated throughout the inspection. I was shown all the identified problems with my appliance and advised of the potential dangers of the appliance is used before repairs are completed.

The worst service from CHW. It took 14 calls to claims consultant with 5 of them telling me they were going expedite getting tech. to my house, and to hold, then hanging up on me. It took took 10 days to get tech to house. I tried to find tech or AC company myself and use reimbursement, but many AC companies said they would that day, but would not work CHW, because they were so difficult to work with.

Cannot locate the invoice at this time. The plumber was a fantastic gentleman and a respectable plumber. Far different from what you sent us before. If I have any more plumbing issues I would expect that you would send someone out from Rite-Way again.

Your service man, Charles, knew what the problem was, and repaired and replaced the item perfectly. He even had the correct replacement part in his service truck. Our fridge is now working perfectly, with the freezer and lower section working at the proper temperatures. Thanks.

After calling in my operating problems with the AC system, the response was prompt and efficient. My overall customer service experience was pristine. I will strongly recommend Choice Home Warranty, knowing you will have the comfort that your appliances and equipment repairs or replacement are taken care of.

We had called 6 different repair establishments, and were disappointed that they did not repair LG dryers. We finally called the LG dryer organization, and they told us about repairmen in Green Bay, Appleton and Thorp. Thorp was the closest city to us (though about 90 miles away). Michael ** was a very friendly and professional person to work with. We were so glad to receive his services.

We waited at first but then they allowed us to call repair man, very pleased so far waiting for our check!! But overall they are good, replaced our garbage disposal, then our dishwasher went out still waiting to get fixed.

At 1st, my wife and I were not happy about the waiting for a e-mail or phone call from the company or a company to fix our AC. But then when we received an e-mail stating that we could go outside the warranty program and hire a contractor/company on our own it was now good news for us. We were able to call Fountain Valley Mechanical immediately and within 2-3 hours have our AC back-up and running again. We appreciate that kind of support from Choice Home Warranty. Once again thanks.

Technician readily identified the problem, called Choice, determined repair parts were not available, arranged for a replacement offer from Choice. He was also dispatched the same day on our dishwasher, quickly found broken glass to be the problem and had the dishwasher repaired before he left.

The customers service sale Rep. was very knowledge in explaining the information coverage including the terms and optional warranty obtain with most value for starting our new CHW policy. I am looking forward to the quality of services that the customers are expected and provided by CHW. She answer any questions or clarification of concerns on our warranty policy. THANKS YOU!

This block is not big enough to handle this complaint. We have 30 pages of notes and E-mails form your service? Personnel and our claim is still not resolved. One month to fix a leaking hose inside our washer is not service. We have waited for hours to talk to a rep and been cut off numerous times. Some reps were nasty and were not customer oriented. We were lied to in at least 4 cases by reps that had no idea what they were talking about. Even after asking numerous times we could never reach a rep in the US that could give us straight answers. Your whole program is totally disjointed.

It was fine - except it took a long time to dispatch a plumber - an automated call at 8:30pm and the plumber was given the wrong information about the leak - he was told it was a ceiling leak rather than a leak behind the tub.

The technicians from USA Plumbing quickly assessed the problem and it was determined a replacement was necessary. They acquired and installed a new disposal in less than an hour. Very polite, professional and competent. We were quite pleased with the service we received.

Our AC went out on a Friday (of course). We submitted a claim that afternoon, and by Saturday morning they had dispatched our ticket to a repair company. We were quickly notified that the tech would arrive on Sunday morning (yes, a Sunday morning). He ordered the new fan motor on Monday. It came in on Tuesday and was installed that day.

Technician was on time and polite. I felt comfortable with him being in my home. He was friendly and neat. He even shook out the door mat by my sliding glass door where he had tracked dirt in before leaving.

I was skeptical about renewing the warranty But it was the best decision I have ever made. My A/C stopped working on a hot August summer day. The claim process was easier than dealing with auto insurance! The technician came the next day and a $500 dollar fix only cost me the service fee! Best experience ever.

The technician came and he completed systems checks. He determined that there were a lot of repairs required. He was truthful and had integrity. I appreciate it when you take pride in the work that you do. He completed an assessment of the entire machine. He possessed great knowledge.

At this point the Technician had to order parts for our unit, so we are waiting another 10 days for the repair parts to come in and him to finish the repair. Sept. 4, 2020 target date. This is the second time we've had to call Choice Warranty for this repair of our washer. Besides our monthly payments, we've already had to pay a total $130.00 and still waiting for the repair of our washer.

At the time of purchasing this coverage, we expressed our desire to have sump pump coverage. We were told it could be extra. We agreed to pay extra and thought this was included in the annual fee. It was not explained at any time that the sump pump had to be a certain type. When this service was required they denied the claim stating wrong type and extra fee was not added. I do not believe either of these reason were our mistake. They were not carried out as we requested. We were led to believe that we had coverage added for a sump pump.

The technician was knowledgeable about the problem and he was able to repair the unit in a very short time. He was patient and waited a long time to get approval to order the needed part. Choice representative was quick in approving the request.

Laszlos Plumbing Co. was dispatched to diagnose and repair a leak that seemed to be coming from underneath the baseboard behind our toilet. Our technician was wonderful. Turned out there were two different leaks that happened simultaneously. Not only was he professional, courteous and very good with finding and fixing the problems, he also took us outside to the water box to show us how to find out whether there's more than one leak. Very impressed with this young man. To be honest, past service calls have not been well handled but this time the time from claim submission to completion was great.

The Technician called en route, arrived on time, and jumped in to get the job done. He was pleasant and very professional. Would strongly recommend, though, that all Technician come prepared to work disposable shoe covers (even before COVID) as a Choice company policy.

The plumber was professional and did a great job. I would not choose Choice for another home warranty just because the restrictions and stipulations to every repair are ridiculous and I feel they could be more transparent. Disappointed with Choice Home Warranty.... Plumber was excellent!!!!

All I knew was I was having problems with my air conditioner coming up to temp and turning off. The technician came out, checked the thermostat and even though it was new (I had already replaced it), he said it wasn't working properly and ordered a new one. He was polite, professional and on time.

This is the first time I am using the Warranty, and I opt for finding my own plumber. A little checking here and there about the procedures and was worried about if this repair will be authorize quickly or I need to ask the plumber to come back. Fortunately everything worked out smoothly and it was fixed in one visit. Happy customer!

Choice Home Warranty emailed me a service appointment date 6 days in the future (during a high heat wave in Utah) to service my non-function air conditioning unit. I contacted the service provider who was able to service my air conditioning unit 4 hours later. The service technician was great and quickly resolved the problem. I can't imagine what it would have been like to wait for 6 days if I hadn't called the technician's company. Lesson learned: Don't rely on Choice Warranty to schedule speedy service.

Submitted my first claim with Choice Home Warranty. So far I am very satisfied customer. My claim was processed very quickly (the next day after submitting it at night). The technician that they sent was prompt, courteous and very thorough.

The gentleman who worked on A/C was very professional and very qualified he checked the outside and inside units. He said, I have a leak inside my unit that was inside. I would recommend this gentleman to anyone he was very professional.

My AC unit stopped cooling the night before a 95 degree day. Initially, I was concerned because the insurance said they would email me with information as to the time and day a technician would be dispatched. I wondered how many days it would be, but we got service the next morning. Claim was especially easy to file online.

Our air conditioner stopped cooling. This is a huge problem when you live in 114 degree weather, and it was 111 degrees out. I went online and used my online account to log in and submit a request for service on Monday evening. Tuesday morning at 7am I had a call from Choice HW to let me know the company that would be servicing the unit and the time frame of when they would come. An hour later I received a call from the company and they said they would be there even sooner. The process was easy. It only cost me 75 dollars to have the service provider come and fix the problem. Great first experience!

Septic system installed in 2015 Odor, and needs to be pumped, Service rep. very polite and very informative. He explained how to care for this system. He pumped out 300 gals. To buy me time when he would come back and fully pump the system. Pleased with the service. I know there are delays due to Covid. Your continued emails. reassured me that you were working on getting me serviced. Thank You.

Other than the 4 hour window that they have to come by within their service was great. My window of time was from between 11am and 3pm. He did arrive till 2:15. At that stage I had been without air conditioning for 3 and a half days.

The process of putting a claim in online was fast and easy. I received a confirmation right away with a claim number. Later that day I received an e-mail with an appointment date with the name name and number of company coming to check on problem. Raw Electric was quick, friendly and very efficient. The whole process was very quick and pleasant. I am very satisfied with the scheduling process and the work done.

This experience was very frustrating and below my expectations. First tech said it was an issue you would not fix. I appealed and your representative was unresponsive. She sent an email but did not answer phone calls. The appointment was rescheduled with an email only, with 5 hours notice (6am notice, 11 am appt). The tech arrived at 5:15. He was able to fix the problem by 5:30. Difficulty in communicating made this experience very frustrating. A good outcome is the only bright spot. I will consider this experience, as well as future experiences when the time comes for renewal.

The plumber arrived when promised, reviewed the problem and made the repair. Very pleasant and efficient experience. I would recommend Choice Home Repair and Certified Plumbing Service to everyone. The plan worked out just as planned, the repair was made on a timely basis and the repair appears to be quality work.

Great service, easy to file claim and they are prompt on getting someone out for repair or replacement. I had a ceiling fan that would not work and they sent Innovative out to look at it. Motor was burned out and he replaced the fan and light ASAP!! Clean, respectful and did a terrific job! The deductible I paid was well worth it!

Pilot light was out. Service charge was a lot for that, but if it had been a bigger problem, reasonable charge. Same day service which was excellent! Enrique from Tiburcio's Plumbing was great! Taught me a few things, very informative.

I must say the annual cost is far better than the previous company I used. I hope when I need your services they will be with a company in my area instead of 50-60 miles away. Since I haven't had to use your services having just signed up, I can't give any concrete evaluation.

I am very pleased with the way my claim was handled from the time that I reported the problem until the job was done. I was also impressed by the promptness and professionalism that Bob, our technician showed! Very positive experience overall. I highly recommend him.

Brad was efficient, on time, friendly, explained problem. Laura in office communicative and helpful. Appealed noncoverage and Lydia understood the issue and small part issue... Honored the claim. Helpful, informative, listened to my appeal and my reason.

Very professional. Technician was able to diagnose the issue and conduct service in a timely manner. Pool is crystal clear now and swimmable. Recommend CHW to friends and family. Thank you CHW for your prompt service and excellent customer service.

I was happy with the service I received, The only drawback was that the service man did not have a timer for my dryer and it had to be shipped to my home. I would think that something as common as a timer would be on hand. It will be 9 days delay in getting my dryer running again! Now as far as the service man goes, He was professional and very polite, A very nice young man! IF I ever need service again, I hope this is the man they send out! You never miss anything until it breaks on you.

I was looking for a Home Warranty and I came across Choice Home Warranty and they had a very good rating on my internet search. I called for a home warranty and talked with Jessie ** who helped me purchase a multi year warranty at lower cost.

Updated on 09/17/2020: After 2 days of several frustrating phone calls where we held for up to 45 minutes we were told to get our own plumber because they could not locate one in our area. Just email the bill. And we would be reimbursed. So we did just that. The bill was $400.00 and guess what? At first they said we did not have permission to get our own plumber and finally after proving to them that they said We could do that. Then they said half of it wasn’t covered, disgusted I cancelled my contract and guess what? They said since I cancelled I could not be reimbursed for the bill even though the bill was incurred while I had coverage. Who needs a warranty when it covers nothing and it’s impossible to get help from them?

The response time after the problem was reported was adequate. Received notification via email and company called prior to coming to my home. Technician was very professional and explained exactly how he was going resolve the problem. Everything is functioning properly.

The team always sets up our appointments quickly and makes sure we have someone out within a couple of days. The technicians were very professional and helped us. They even called to see if they could get to us earlier in the day! We were very pleased with the company and with Choice Warranty!

David ** called this morning and really pressured my wife to buy more things from you. I DO NOT appreciate that and really thought about cancelling the policy I just purchased. If he had been the agent I had talked with, I would still be covered by American Home Shield instead of Choice. The one star below is for David, not Simon.

My service person is very good at his job. He fixed my problems in a timely fashion. He is to return when my dryer handle come in to replace it. My dishwasher is working perfectly. Choice warranty is the way to go when you have a problem.

They were very nice and respectful of my home. They went about taking it apart and looking to see what was wrong. They were able to fix it and put it back together. It works better than before, cooling faster, etc.