Choice Home Warranty Reviews

This warranty is great as long as you have something go wrong that is covered. There are a lot of pieces and parts that are not covered. When we lived in Las Vegas I loved Choice Home because when we filed a claim we had a repairman there right away. Now that we live in rural Oregon, hard to find a repairman. Having said all that, if you are not a handyman trained in all repairs then get this warranty, it really is a good deal, you save a lot of repair money!

Instead of trying to provide an honest service to people this company tries to offer everything, but in their terms they add so many ways for them to claim it's not covered. Whether it's "routine maintenance" or pictures showing some dirt on the appliance they will say that's the reason it's not covered even if the repairman who actually shows up to fix says otherwise. They will fix small claims no problem, but once you have a real issue that's when they start their fake "it's not covered because" excuses and loopholes.

The technician was very nice and efficient. My only reason not to give a 10 to Choice Home Warranty was that I had no say in when my technician was scheduled and it was a 4-hour window that I had to be available for during a work-day.

I have been pleased with the services received from CHW and the contracted vendors who make the repairs. Requesting service is easy and I receive a response in a very reasonable amount of time. I have recommended CHW to my family and friends.

Only needed to be reset, no repair was required. Furnace was running and we had a power outage that tripped the high limit switch. I thought this was what was wrong with the furnace but I could not find the switch. The repairman listened to me and found the reset for the high limit switch and reset the furnace, he also showed me how to do this. If the high limit switch trips again I can rest this myself.

Was very please with Choice Warranty’s acceptance of my problem and got it repair/ resolve. Waiting for check. Thank-you for your quick response. Had septic tank pumped out and septic pump went out and you were Johnny on the spot????

I was pleased with how fast my one claim appeared to be processed For my washer. The technician once found did a great job, was on time and professional. My second claim for my oven that is not working however has not been handled as timely. I still have no date for a technician to come and look into that repair.

I will not be renewing my contract. When an actual appliance goes out Choice Home Warranty does not pay anywhere near fair. For that reason I am returning to American Home Shield. Dishwasher broke and my offer was $170 to replace it. Their response was that’s wholesale price they are giving me.

I was convinced to purchase a 3 yr pkg and it sounded like a good deal. I put in my first claim for my oven and CHW scheduled a repairman within 30 minutes of entering the claim. The repairman was going to replace a part and then said the oven would be replaced. Right away an offer for $349 was given. I had declined on 9/22 and was not able to connect with the case manager until 10/14. I understand the Covid situation, but there were too many emails and phone calls to finally discuss the issue. Seems better to repair than replace. The offer might cover 1/2 the cost of a new one. She was able to increase the offer, but there will definitely still be a large out of pocket cost. The service to put in the claim, appointment for the repairman, offer on the replacement, contacting other areas in hopes of getting the case resolved were all quick and I was impressed with that part. Hopefully my 2nd experience will be better.

Choice Warranty handled my claim in a fast and efficient manner. Within 24 hours a service rep was at my house and fixed our air conditioning unit. The service rep was courteous and very knowledgeable and told me everything that he had to do and why. I would definitely recommend choice as a home warranty company.

We were given prompt notification for appointment and a courtesy call the morning of the appointment to let us know that the technician was on his way. Kevin with A1Services was well-skilled at his trade, clearing our line within 30 minutes. He was courteous, clean, and answered all of our questions. Thank you Choice!

I wish your company were as fair as you want me to be. I've had other warranty Co's before, but have never had them deny more than they would cover. I wish I had never heard of "Choice." Unfortunately I was talked in to a 3 year contract. At this point, I haven't asked for much, but have had more claims denied than approved. Down to the point of not even covering 1 pound of freon. It's obvious what I was told by a "sales person" on a phone call was not completely forthcoming. And unfortunately for me, I was too trusting and didn't carefully read the contract when it was sent. If I could go back, I wouldn't sign up again.

I was very well pleased on how you treated me. I would recommend you to all my family and friends. And the company that you got to fix my heat and air they was very good also. Again thank you so much for being there for me. I am so thankful for people like y'all.

The service was good. I did not have problem putting in my claim. I got an appointment in a few days. The servicemen were timely and they took care of my problem. They wore Mask which I appreciate seeing the times we are in 'cause I do worry about COVID 19. Thank you.

Salesman was professional and knowledgeable. He seemed to have my best interest and worked to comply with my request. In additional he patiently went over the coverages, and answered all my questions. I would not hesitate to recommend. He exceeded all expectations.

This claim process was quick and was taken care of by Choice Home Warranty. They responded within a few hours of the claim and had an appointment scheduled. I was also able to change the to the company that I preferred which made the experience great.

Still not working, fixed some things ran for 20 mi. then shut off again. Young man that worked on it was great but not fixed yet. He said he has contacted you to get a ok to continue with it. Not happy.

I'm think the process of having an appliance replaced takes entirely too long. I had a dryer replaced with similar results. I put in my claim on 9-25-20. The replacement didn't take place until 10-12-20. That's too long to be without hot water, and you shouldn't have to have it classified as an emergency to get faster service on that appliance. When you buy coverage they make it seem like they will replace it with only the service call fee ($45) free of charge. And they don't mention the fact that you still have to put in money on your new appliance. I had to put in $395 on the water heater. I could have purchased a water myself and put it in for less. If I add what I paid for the agreement.

When I filed my claim, CHW responded immediately. The company they scheduled to repair the unit (Comfort Air) was the best I have ever dealt with. They were total pros. They identified the problem with the a/c, explained what caused the problem and how to keep it from happening again. CHW is the best.

He was very good at his job. He did not wear a mask. It took only about 30 minutes in total to complete the job and did not hesitate about what product he was going to put in. He showed me the part that was broken before left.

Still waiting to hear from representative to discuss claim settlement for replacement. I was told that she would be contacting me within 24 hours, that was on 12 October 2020. You offered me $204.30 which falls far short of the replacement cost for the type of microwave I needed replaced which according to online pricing from Sears is $309.90. I have purchased a new microwave from Lowe’s of a similar design, size and model but of a different brand which cost me $278.31 which I consider to be a fair replacement cost as it is certainly lower than the one from Sears like the one which needed replacing.

We just purchased a plan. Have not used it yet. Hope that when we do use the plan we will be satisfied and want to extend it for subsequent years. You make it difficult to do as asked. At this time we are only out the money we paid and have no idea as to how good the plan is.

Arktikos A/C and Heating is an excellent company that provided amazing service. Santana was very professional, informative, and took his time to figure out the issue and repairing the problem. We felt that he was honest in his assessment and followed up to ensure that everything was in proper working order. Definitely would recommend.

Was not happy with the other company and looked to change companies. Your representative, Marcus was very friendly and professional during our conversation. We reviewed prior coverage to ensure this plan was the same. All looked good. Very pleased with the service.

I have waited 5 days for a tech to check my washer. Monday Oct 12, 2020, a very nice man diagnosed the washer and advised I needed parts and they were in the warehouse. Today, Oct 14,2020, I was told the parts were to be mailed to my house. I need to know exactly when and what Choice plans are to repair my washer. Your prompt attention is requested. I cannot wait forever, ASAP is needed. Jelane **

Signed up for a policy with a sales representative and add my hot tub as an additional. After reviewing the policy I noticed it didn't cover above ground and I asked the sale rep and he assured me it did. When I questioned him further he transferred me to customer service where the lady told me it did not cover it. Seems they tell you want you want to hear to make the sale.

My experience with getting air condition parts installed was long drawn out and taxing. The first part to go was the condenser. It took 2 weeks for its delivery. Upon the specified delivery date, the service tech waited 4 four days to install although he had been given a delivery date and it arrived as indicated. The condenser did not cool after installation. The tech made 4 more trips to try and adjust its temp. By the 4th day, he discovered that the evap coil needed replacing. A complete diagnostic should have been initially done and would have revealed that both parts were defective and needed replacing.

Finding electrical issues in an older home. Found one and corrected it. That one could have very easily caused a deadly fire in my home. Serviceman was polite, efficient and neat. He did not hesitate to seek further advice if he felt it was needed.

Tech was very professional and did not waste any time locating and fixing the problem. Yet he took time to answer any questions and explaining exactly what parts needed replaced. I highly recommend Integrity Heating, Cooling and Plumbing. I hope if I ever need a plumber that this would be the company chosen for my home from Choice.

Competent and professional technicians were sent for service. Arrived on time. Practiced safe and social distancing, along with courtesy and timeliness. I was kept informed as to the appointment time and any updates or changes to the service. I will continue to use Choice Home Warranty for future issues as they arise.

My house experienced toilet leaking, this is my first time to submit a claim. The whole process of claim submitted was smooth and the service team response is punctual and professional. I haven't experienced the actual quality of the service yet but the support service is really good. I wish I would continue to experience high-quality service all the way to the end.

Just signed up and so far so good. It seems that the value is better than other companies. I cancelled American Home Shield because of coverage, they wouldn't cover my ice maker and cited it was because it was a Samsung and they are known for bad ice makers. I hope these guys treat me better.

Extremely satisfied with Choice Home Warranty. Agents are patient, professional and extremely helpful. They took the time to listen and resolve all my concerns. Did not feel rushed nor did I have to wait for hours on the phone listening to elevator music.

I was very pleased with the results as always. The technician was fast, friendly, safety measures taken with COVID-19 and very professional. I would highly recommend CHOICE and the companies they team up with. They always worked around my schedule.

Your agent, Nia **, was polite and knowledgeable. My complaint is that you will not send the contract for me to review before I pay for it. I have been with two other home warranty companies over the past 12 years and am not happy with their service, especially, long wait times to talk with an agent and in receiving reimbursement for paying for repair services.

Keeping it Cool dispatched serviceman out 4 days after initial service request. Diagnosed in a timely fashion. Repair and approval of repair took until 10 Oct 2020. Part was less than $100.00 and available at local distributor. Could have been picked up same day as first diagnosis and repaired same day according to technician. Approval from CHW was the cause of delay. Solid repair job. Dryer works very well..

Furnace was not turning on. Technician was very thorough with his procedure to reset everything back to normal. He was clean and picked up after himself. The furnace seems to be operating normal now. I am happy with the outcome. I would recommend him to a friend.

Technician come to unclog my drain but was not able to do so. Very good technician. Good attitude, clean, very nice, extremely polite. He called Choice warranty for me to get another technician scheduled to do the job he could not do. I thank you very much for sending that technician. Thank you.

I am very unhappy with the way my first experience has gone with Choice Home Warranty. After several attempts a technician finally came to my home. The Tech was great and very professional so as of now things are great.

Excellent experience. Order was placed with McCaw next morning. Arrived on time. Evaluated the problem quickly and received authorization within 30 minutes. Blower motor was replaced within 2 hours including drive time for the parts. Eric was polite, professional and the work was professional. Would highly recommend both Choice and McCaw Heating and Air.

The guy from 'Nick's Service' came in on time and put booties on and I went to look at the check I had written, and all of a sudden the garbage disposal purred like a kitten, (so to speak)...and he said that the blades were stuck together...and he got them free! And that we could not have been able to do that. I did ask if I still had to pay him, and he said, "Yes!" As he was leaving he was polite and said, "Thank you!"

I file a claim last week (10/08 or 09/20) for my freezer. I was told that it would be between 24 to 36 hrs to hear from a technician. As of today (10/13/20) I have not heard anything from any technician. If I don't hear from a technician by tomorrow, I will have no alternative but to seek service from another provider..

I will accept your offer of $900.00 on the replacement of the parts on the air conditioner. This could’ve been resolved in a peaceful manner. If I had not gotten the runaround. I was very patient and feeling sick at the same time. Hopefully I will not have to go through this again. Thanks.

The folks that came out to the work were great!! However the Choice warranty protocols are awful. I call in for a repair and immediately the folks on the phone are trying to sell me another year. And it’s near a 20% increase from this year-very disappointing - I am probably moving to another home warranty provider unless the next year rates are more commensurate with CPI increases.

Your technician was professional, very professional, soft spoken, completed what he needs to do in a prop manner But I am disappointed in the company. I turned in my claim on the 14th of September and the technician informed me that the part had to be ordered and when the part came in I would have to contact Choice Warranty. No one from choice has called to even inquire about this. I am a 66-year-old lady, disabled and have my washing machine down this long. It is very disappointing. Thank you. I give your technician a hundred plus where customer service is complete but I am disappointed in your company.

Had an issue with my garage door not being able to go up or down. So I gave Choice a call to see if it was covered, which it was. The person who took my call took down my information and explained everything very well. It was within a couple of hours I heard from them telling me who was doing the work.

I am very impressed with the customer service and the ease of explanation of the product and the way it works, I just hope it's that easy if and when I have an issue. Out of all the services that I have reviewed this one seems likely to be the best. I am a former member of another plan and it was not good for me or my family. I never used this service but I got negative results from my family about the services.

So far, all seems fine; however, I can't rate the results yet. I will be glad to rate the overall experience when we have reached a conclusion. Obviously I would like to have all work done faster; however, a dryer problem is not as critical as other problems.

Technician said Choice would not pay for outlet pipe problems so we had to pay $45 for his visit and $65 for him to fix the outlet pipe. Just another instance of where Choice won't pay for common problems. We don't even know how the pipe got constricted. Where does it say our problem is excluded? However the technician himself was excellent.

I called in the order & then started getting messages that someone was on their way. I tried to reply, because I had an appointment elsewhere that I could not get out of. I think it would work best for everyone if the company called to set up an appointment rather than just coming by.

Was easy to locate my policy number after not having it with me. Was easy to define and request my service. Got a call back within hours from Technician with my appointment. Got emails from Choice with contact info and appointment details. So far so good, couldn't have asked for anything better.

The repairman was friendly, on time, efficient in evaluating the issue and took care of replacing the garbage disposal in a short time. He also gave me some additional maintenance instructions. He did not leave a messy worksite. Really appreciated him.

Called for service on dishwasher that is not working properly.. Customer service, BEN, was so very pleasant and professional and very prompt to order service. Asked all the right questions so there will be no misunderstanding or questions for the service people when they call for an appointment.

This was a terrible experience. Then we ended up having to pay for it ourselves because you denied the claim. I will be disputing this but don't have much hope. It cost us over $400.00 and we are on Social Security.

Did not have the funds today to get it done. Adam was amazing and patient. Will definitely sign up this weekend if my card failed to process. I left AHS due to the lack of customer service. Hopefully Choice provides a better experience.

Frances was not honest with me!! I demand a refund!! He lied...then I was disconnected THREE TIMES and I’m still fighting to get this resolved!! You misrepresented your company and its policies. This is THEFT!!! I want my money back!!! NOW!!!

My garage door opener stopped working and was frozen in the up position. I was able to speak with a live Choice rep in person quickly. After we hung up my husband and I kept trying to get it to work. It finally did so I canceled the work order. I was very pleased though how easy it was to put in a claim. Much different than my previous home warranty company.

I had an emergency plumbing issue on a Thursday. I called and got the call center. They found a plumber to come and set the appointment for the following Monday. I told the gentlemen that would not do. I need the leak stopped ASAP. He told me that was all he could do. I called the sales department who transferred me to a very nice lady at a different office who set up the appointment for the next morning and all was resolved.

Lucas was great answering my questions and helping sign up for the program and reassuring me that all my appliances would be covered as opposed to my previous program under Black Hills Energy who was horrible. They used every loophole possible to not cover you. Lucas reassured me that I would be taken care of.

Garbage disposal was non operable and I called Choice for a work order. Appointment was set for a technician to come in the 48 hour period. Technician did a great job diagnosing the problem and installing a new disposal in a timely manner.. Choice was quick in responding to approving the work to be done. I was very satisfied with the whole experience with Choice and the technician.

I was pressed for time when I called for assistance. The message said they were experiencing high call volume, but I was able to talk with a representative almost right away. He was able to assist me in correcting my online work order. Very pleasant man with good customer service appeal. Thanks.

The process to replace the AC has taken more than a month, too long, totally unexpected, many of the calls are not returned. I call the customer service almost every day (called yesterday also) and am told that someone will call back and 8 out of 10, it does not happen. Still waiting for the call that I made yesterday. I call Misty, the claim manager, but mostly she seems overworked and does not return phone calls. I am still responsible for some of the charges, which I understand. I requested an upgrade, but the additional cost given was three times the cost for the same upgraded Lennox unit outside. So it seems you are charging three times for the upgrade then I could get from external A/C contractor. I requested to just compensate me with the money but that was refused. The issue is still unresolved, I am not happy at all.

The Customer Service Rep was well informed, polite and extra helpful. I was going to cancel my warranty but he changed my mind. You should re-train some of your other Representatives so they understand what you do and do not cover. Maybe put this guy in charge of doing that!!!

On time, very knowledgeable. I feel confident. I picked right company for all my home insurance needs, well worth the money. Thanks , so prompt on issues I was experiencing, I will have been telling everyone I know about this insurance. Catherine.

Yesterday called and got transferred to Serge, we had a few issues to go over and Serge helped us, he address our concerns and needs to help the situation, customer service was great, now satisfied with Choice Warranty. Thank you Serge for the help.

Was called ahead for appt. Tech showed up on time. Tech was professional considerate and fixed my problem. Tech answered all my questions thoroughly. Tech explained policy if any problems within 60 days would be taken care of. Very happy with everything. Thanks.

Great job. Called prior to arriving. Very friendly and polite. Rekeyed 4 doors to my new home with no issues or hidden fees. I liked that everything ran very smoothly and effortlessly. Choice Warranty did everything for me. All I did was make the initial phone call and it was taken care of.

Jacob was a great technician. Showed up with the suspected parts to repair the appliance. He diagnosed and repaired the problem during the 1st visit. Left the area clean taking all of the packing and broken parts. Thank you Jacob!

Quick easy and less expensive than other warranties. Did not try adding on things like the last company that I had. The Representative that called was professional and did not try to upsell things that were not needed. Appreciated that he did not keep me on the phone forever.

Great and speedy service. Choice booked my repair right away and the technician came fast. I would totally recommend Choice. My garage door motor was replaced because it couldn't be fixed. Amazing job and great customer service! Paying for this type of insurance is totally worth it every penny.

You have good customer service. You can tell training is good. However, I’ve noticed some things that give me pause to think less of your company. They’re either mistakes or if not, intentional things to mislead customer. I would hope neither.

This is absolutely positively the best home Warranty in the entire world. I have never ever ever had absolutely positively any problems with my claims ???? The operators are very helpful and understanding. Also they are very very fast in solving the problem that you might have with all your household items.

Updated on 10/15/2020: We contacted CHW re a plumbing stoppage. The tech they assigned was so inept! He tried to get rid of the stoppage by using a snake, getting his snake snarled in the pipes. So he sawed off the handle of the snake and told us that the problem was in the pipe under the house and he would need to come back with other equipment. CHW told us they do not cover this so we called another plumber. They found and recovered the abandoned snake, eliminated the clog, shaking their heads in disbelief. And where is CHW? I don't know!!!

The representative was knowledgeable and very patient. He explains every part of the warranty. He asked the supervisor if he did not have enough information which was fantastic. He was willing to call me back when I said I needed a little extra time to do some grocery unpacking. In the end, she won me over and I took out the warranty for this coming year.

Garbage disposal emitted loud sound when turned on. Filled out claims form and submitted. Noticed statement highlighted in red to call and provide more information. I called and agent asked to describe what happened. Turns out I had skipped vital details that supported my claim. The claim was reviewed and agent advised when I could expect call back with company assigned, appointment schedule and time. Process was timely and efficient. I know when I can expect repair. I am very glad that I have home warranty for my new home.

Your service is out of sync. Before requesting a review which is beneficial to you, how about emailing me a service confirmation to help me YOUR VALUED CUSTOMER feel SECURE - validating that my purchase is NOTED. Paid to a legitimate company ready to provide necessary home services when needed!

The representative was clear and concise. Took care of my needs in a timely matter. They answered the phone right away and took care of my needs. Hopefully, the repairman will get back to us soon. Thank you.

I took the policy and later on I end up in situation to cancel it, it's been a very tough time time during cancellation process, initially they said, "Your refund will be process with in few business days" then I started getting email (maybe automated email) that, "Your refund will process in xx days," I am very disappointed with their service, they should refund it immediately, now I am scared of thinking what's gonna happened if I was going to continue the policy, maybe I kept on getting the same answers full of excuses, appreciate if I can get my refund asap as I cancelled the policy just after few hours after taking it. Thanks.

I would recommend & refer family & friends to Owen @ Ext ** who is such a great access to CHW. Before receiving a call from Owen I had called CHW twice & the Reps. was very rude & no way customer service like. Owen is truly an exemplary to CHW & should be rewarded for his excellent caring customer service skills. Thank you, Owen!

Called Choice for my dryer and it was repaired the next day. The repair was done in the morning. Can't thank the repairman enough, he was very professional and did his job well. Thank you for choosing his company, very pleasant and caring.

Your rep was very efficient and got my service order handled very quickly. I appreciate the promptness of handling my phone call. Hope the repair service goes as well. Nice to do business with a company that responds to the customer needs. Thank You.

This was my first claim experience. I thought it would be a very simple thing. The switch for the lights on my stovetop range hood do not work. The service tech came out quickly as promised and said it was the simple electronic board on the range hood. I was then contacted quickly by Choice Home Warranty that it was too expensive to replace the board and that my only option was to accept a cash payment for the range hood. The cash payment is only a small fraction (about 20%) of what the range hood would cost to replace. This does not seem fair. The range hood is a Thermador PH36ZS and the exact replacement is a Thermador PH36GS. But I am told, that I have no real options other than to accept the payment offered. You could use the existing blower motor and save a good amount and just put in the PH36GS with my blower motor. The two hoods are the exact same size. Then I would be most grateful and happy with the total experience.

The Senior discount is great! Only to those who can afford to pay 3 years in advance, otherwise, you can't have the Senior incentive. Too bad we are all not that fortunate. Otherwise, this would be a fantastic offer. This is the extent about what can be said at this time.

In the past we have called in items for repair under the warranty coverage and the technicians failed to come and we would have to call again. The call this time was completed in a timely manner. The technician was timely and very professional.

Ceiling leak and wall leak occasionally. Because the plumber could not see the leak happening, only the damage, he was unable to do anything. We are removing sheetrock to pinpoint the place of leaking and will call back the plumber.

Mr. ** coordinated his visit with great customer concern and took care of my issue in an extremely timely manner. He provided both professional expertise and excellent technical attention to my dilemma with swift intervention and replacement of the nonfunctioning disposal. His replacement was the same high-quality brand and he left my area clean. Please send him (Mr.Smith's Home Repair) for all my accounts on any services I might need in the future!! Thank You!!

Salesman was very informative and polite during contract. I believe this coverage will be a great asset for my daughter and her fiance on the purchase of their new home. This will give them peace of mind where I wont be close by anymore.

I was without heat for two weeks while, it appears, your company and Medcalf mechanical could not agree on the service I needed. I never talked to the same person twice and was told due to working from home there was no way to contact one. There is too much to say to try to write it here. I felt that none of the people I talked to were concerned with my situation.

New Technology Solutions, LLC came out and fixed my microwave in less than 20 minutes. Jerry, my technician was very knowledgeable about what needed to be done. He had this working in no time. He was very professional and I would highly recommend him and New Technology Solutions, LLC.

The customer service representative answered all of my questions. She was helpful and thanked me for being a customer. She was polite and courteous. Choice Warranty was quick to answer the phone and were fast in setting up my claim. I would highly recommend them!

Burt of Sears Home Service was dispatched and arrived within the allotted window. He was polite and respected our home and us, Unfortunately, he only had one coupler to splice the damaged water line and had to run out to the store to purchase one. When he returned the repairs were completed and our problem was solved. We are satisfied customers, though with a water leak, no matter how small I wish the repair could have been prompt than a 5 day wait.

Called Choice Home warranty to inform them that my Refrigerator was not working right right. Wasn’t staying cold on both sides. The lady set up a claim to have a service tech come and check it out. She was very helpful at her job.

I sleep better at night knowing the coverage I receive is superb. Each situation is handled professionally and the service needed is rendered. The response time for a claim is very quick and efficient. It is easy to place a claim, either online or a phone call away. We are given the name of the company and their number in case we need to reach them or change our appointment time.

Every time I have called a very nice helpful person has helped. And then have sent very qualified technicians. And the only thing I have had to pay is the fee agreed on in the contract. I have never had to wait more than the time I was told.

My refrigerator ice maker was initially repaired on 5 Oct 2020 by a Sears Repair Technician. The ice maker worked for 4 days and then stopped making ice again. Earlier today I contacted Choice Warranty to start another Work Order.

This representative of your company was extremely helpful and courteous. She went out of her way to carefully explain all aspects of your coverage and work to get me the best possible deal. It was a pleasant experience working with her. No customer service at this point to comment on.

Plumbing issues were not covered. Now my claim has been denied for the refrigerator. In order have full use of my refrigerator, I must replace the crisper top and one of my crisper baskets. I am wondering if the warranty is worth the cost.

Tech efficiency diagnosed problem and checked the entire unit for any additional problems then inspected outside unit for problems. When inspection completed he showed me photos of problems and explained options. Very polite and efficient.

After over three months not getting fixed Choice has decided to send check directly to us to take care of the problem ourselves. Multi calls to Sears. Would not recommend them. Unreliable! Hard to rate the following service, value, coverage at this time.

Not cooling. Unit frozen. Tech turned it off to defrost. Returned to days later. Checked all pressures. Everything checked out OK. Turned on unit and checked all inflows and outflows. Everything was OK. Unit began cooling off the house. As of today, everything is working fine and it is a pleasure to be cool again.

Technician came on time, accurately diagnosed the problem and fixed it. He called ahead of time to let me know when he was coming and he arrived when he said he would. Very satisfied. I would recommend him to anyone.

I wish to cancel my warranty. Very unsatisfied. You claim you cover something then you don't. This is the second time I have used my policy and both times gave the person 60 only to find out you don't cover it so I will find somebody else. Now I have problems that you not going to cover. My checking account got hacked so if you process my payment it will just bounce. Tom **

I am an independent contractor. I have the qualifications to be one of your service technicians. I purchased my policy in good faith. But when I was emailed the contract, I read it. 90 percent of what could possibly go wrong almost all of the time in every facet of every category of coverage is excluded. Lol. I asked the sales associate to email me the literature. Now I understand why I only got a link to the advertisement. The next morning I called to cancel. Transferred me to another department where I was on hold for hours. HOURS!!!! I had to stop payment with my bank. I will be sure to fill out every single survey I can find further expressing my discontent. You should sell this as a maintenance policy. Not a warranty. Very unscrupulous. Should be ashamed. I might have been born in a barn. But it wasn't yesterday. Good day.

Carlos was a total professional- knowledgeable, communicative and prompt. He immediately knew the problem with our Air Conditioner and did a really good job of fixing it. The communication from Doing Service was very helpful and we appreciated their flexibility in changing the time of arrival. We are very impressed with Choice and will recommend it to our friends.

The service person was friendly, knowledgeable about the problem. Explained clearly what the problem was with the washer and placed an order for the part. He is to install the part Oct. 14, 2020. I think he was a good service tech for the job and would recommend him and your service.

I am glad you read these because we are highly disappointed in your company!! You do not cover much of anything! Why would you not replace our overhead light since your technician claimed that it needs to be replaced. Why did we pay for your Home Warranty?

I got my garage door opener changed but the policy only provides chain driven garage door opener. Whereas I had belt driven opener. The company also doesn't cover key-pad, says it doesn't come with the chain drive and has to be brought separately. Seems like policy just provides minimum replacement and not exactly covers what is currently in my house.

I had a hard time understanding anyone I talked to through Choice but the service was very good our problem. The Hvac guys they sent were very nice and very reliable. They did the job and did it well. I can trust them again to take care of our needs.

The service I received was excellent. The technician was very nice and professional. If I need any other work in my house I like to have a technician name, Joseph. He did a very good job, and is very important to have somebody like a gentleman so nice.

The technician arrived and was very pleasant. He performed the repairs in a record amount of time and even went through some other key factors that I was not aware of. Awesome job. I would definitely recommend him again. And would refer him to anyone in need of his service.

The gentleman was quick, courteous, and efficient. He even took the time to show me what caused the leak. I will definitely keep him in mind for future needs. He actually arrived 20 minutes before his scheduled time. Of course he called first.

Choice decided this was a modification even though the technician DID NOT. So CHOICE did not cover the labor. First claim with Choice. We are selling this house and will Not convey your service with the sale nor use you at our new home.

The wait for service is too long, and this is taking the pandemic into account. Then, the replacement money is too low, it's like a slap in the face. The only good thing was the case manager, Lori **, who demonstrated understanding and seem legitimate with the assistance.

The representative from Choice Home Warranty was very courteous. A pleasure to talk to. I believe him to be truthful about the terms of Choice Home Warranty agreement. We will see as time goes on in the future. My wife and I are retired professional Country & gospel music entertainers. If anyone cares to look at our website, go to SHIRLEY RAYE COUNTRY SINGER on the Internet!!!

Fast response time. Very courteous and knowledgeable about problem. I felt comfortable with service technicians as they wore masks upon arriving to perform necessary repairs. I have my unit serviced yearly .and they gave me business card so I can call them to do yearly maintenance.

Called, they answered, they were polite and professional - explained what my plan would cover - the cost - and the amount due upon service call. Very easy to understand and it was a no brainer after that. Highly recommend this for new homeowners.

After physical inspection of unit, told by technician nothing can be done to address issues on the claim request UNTIL a standard routine maintenance leak test conducted. However, CHW is denying the claim? Requesting full review of this claim.

My call took all of about 5 minutes. Customer service was quick and friendly. My refrigerator went out this morning and they set me right up, gave me a claim number and told me someone would be contacting me within 24 hours.

Paul from Stella Property Maintenance was responsive and accommodating. Jim, the service technician from Stella was prompt, courteous, professional and very helpful. As a senior citizen w/ health issues, I appreciated Jim arriving wearing face mask. Disposal needed to be replaced.

Joey with Econo-Rooter was fantastic! His office called ahead to let me know exactly when he would arrive. He was right on time. Very personable and I enjoyed talking to him. He explained exactly what was wrong and what he would do to fix the problem. Since it was Friday he will be back Monday to put in a new faucet. I happy you chose Joey to come to my house!

Marsha and the choice team are amazing. I never have to worry due to the fast responses and great service. The only home warranty company I use! Big shout out to Marsha for introducing me to this amazing company. Marsha is so hands on it makes it so easy to trust the company and her personality is so kind everyone wants to work with her. Thank you team.

Is was in another contract before switching to Choice. I changed because the other company took way too long for a tech to come in and the companies and techs they hired were horrible. Now, I am experiencing the same thing. They can't find tech that can come out in a decent amount of time which they promised. Not to mention almost all the companies they use my last company uses. I had a leak and it took a week almost for someone to come. Can't wait to see my water bill. It is frustrating when they make appointments for you, send an email, the company calls and says, "We never said we would be there tomorrow" and a week later they arrive. That has happened a few times as well. Not happy.

Excellent service from YA Services, would definitely use them again! Arrived when we said he would, and was able to fix our AC in just about an hour. Excellent service from Choice as well as they get back to the technician ASAP so he can do his repairs and be on his way.

Have a stove that shocked me and I am very hesitant to use again. The technician was very courteous. Quick to respond and showed up on time. Thorough and seems honest. Would want him again if the need arises. Hope this is resolved soon.

I put in a claim last year for service on my central air conditioning system. It was 2 different technicians sent receiving $60.00. This yr. I tried again, received a clear report that I can work with. I do not have pictures but I was given information that it needed lots of repairing. Now I Know. Thank you.

The warranty won't cover the main water leak issue...the shower leak and toilet flange repair. So now I will need to call another plumber out to fix the actual problem. At least I know what the problem is now. I would like more options for total repair.

Water heater is leaking. Called on 10/9/2020. We will hopefully get a technician soon because the carpet is becoming soggy. I will check back tomorrow to see if a technician is scheduled. The associate that took the call was very courteous and efficient.

My air condition was not cooling. Technician came out next day and I received the service the very same day. I recommend Choice Home Warranty. Very nice and knowledgeable technicians so everyone if you're looking for a home warranty Choice Home Warranty number one in taking care of their customers.

Knew right away what was wrong with light fixture and immediately fixed it. Bought me a new motion detector and it works, it's real bright too. Both guys did a good job and didnt waste anytime fixing things. Thank You Choice Home Warranty for helping me get this done especially during this Covid-19.

Technician was great. Did not agree with decision not to cover this repair as it was actively leaking, i.e. the pop up. Will keep warranty but will be really interested to see what happens next time around. THIS WAS MY FIRST USE of a fully paid for warranty for the Year.

It was good customer service but I still haven’t received my contract as promised. Can someone please email me the contract. I would greatly appreciate it so I can look it over and you all have a great weekend....

Called 10/09/2020 & spoke with Ronald for warranty pricing. He was very informative and answered all my questions. I questioned if the policy covered a 13 SEER A/C, and he responded yes. I compared pricing with another firm, and found Choice Home Warranty more competitive,

I am very disappointed that my ac repair was not covered. The technician said it was low on refrigerant but you did not cover the cost because a leak test is required and is NOT covered under the policy. I will be canceling my policy.

My complaint is not with the service I received. My complaint is with Choice Home Warranty as the repair cost was not covered and I had to pay out of my pocket. The technician was fabulous. He was professional and expedient.

Please please stay from this company. I started my Choice Home Warranty (Total coverage) on July of 2020. My water heater broke on 09/29/2020. I opened a claim with Choice Warranty. San Antonio Plumbing, service company of Choice Warranty came and got check for #75.00 from me as the service fee. They denied the claim first. After I called them, they assigned a Claim Manager to my case. Whenever I call this person she never pick up the call, nor respond your voice message. After so many attempts, she responded my call saying that she cannot make a decision of the approval, the upper management would call me. I am waiting for every day for the last 4 days; nobody called me. Then finally I got hold of cancelling department (10/9/2020) and was able to cancel their service.

Do all of your research prior to contacting this company. I received no less than 10 follow up calls, texts or emails from these guys in 1 day. Brutal sales tactics. I sure hope these companies are as diligent if or when I need service.

Case manager who works at the department that person doesn't want to listen. Not providing solution at all to customer. Whoever is hiring case manager please look into this position and hire more professional so customer can be satisfied. Do not recommend this warranty at all when case manager Candy handles it. I would give rating zero to that person. Doesn't know how to talk to customers at all. Very disappointing. Can't recommend at all going forward.

The plan is great, but when it comes to an emergency they drop the ball. Sometimes you just can't wait 24hrs. Had to call plumber and pay for myself because I had a water leak in the basement and needed to avoid flooding. Too bad they don't have a contingency for emergencies.

This the second time within 6 months we have had to use Choice Home Warranty. So far our experience has been fair. Our first time our AC broke and needed a quick fix as it was too hot outside to wait a week for an appointment. We elected to close the claim and pay our neighbor who is an HVAC tech by trade on the side. Seems as though the pool of repairmen or companies Is very limited. Filed a leaking washer complaint on Thursday and can’t get a repair scheduled until the following Thursday. A whole week to wait just to just assess the problem, then another few days to order parts and reschedule to come back to do the repair. This is not good customer service and am very disappointed.

Dryer broke on 9/11/2020. Was almost 2 weeks before a repairman showed up. He needed to order a part to fix the dryer. Today is 10/9/2020 4 weeks from when I filed a claim. Still waiting for the dryer to be fixed and have heard nothing from either the repair service or Choice Home Warranty.

I requested to be removed from your phone list after I was working with one of your sales team. I received about 3 calls a day from your company even after I requested to be removed and even after I signed up for a policy. If I receive one more sales call next week I will cancel my policy.

Although the service technician has not yet arrived I am very pleased with the responsiveness of the Choice Warranty representative who answered my call to schedule a service call. I had a little difficulty understanding her as she had a strong accent, but she was knowledgeable and scheduled assistance right away.

Refrigerator was leaking. Technician knew exactly what to do after inspecting. Removed Freezer storage area & accumulated ice under storage trays & cleaned out accumulated ice. Told us this would probably happen again in 24 months & that it was common for this type of unit. Very professional & courteous.

It took less time than expected to get the issue taken care of. The technician was nice and professional. I was very surprised that it only took a few days to resolve the problem. I appreciated that it didn't take a long period of time to repair my dryer.

Called for service, received contact for service provider within 5 minutes, contacted service provider for appointment date and time. Reasonable response time for this time of year, serviced HVAC by replacing defective exhaust fan motor. Technician checked all other systems for any related issues. HVAC works great. Thanks.

Finally, the claim was settled satisfactorily. I gave a 7 score because the assigned case manager was no longer employed by you and it took much too long to be discovered that she was still active in your system. I made numerous phone calls, left messages, and sent several emails to no avail. I made a final call on 10/8 and asked that my problem be escalated to management. The case was resolved the same day????

Fast door repair - was absolutely incredible at his job! I had an issue with motor and a remote, and my garage door was horribly loud! He found sources of problems right away. Pointed out what can be improved and got to work! He reset my sensors, did something to a door motor, changed both remotes! 100% recommend.

Washer machine was leaking water from the bottom. Service tech arrived shortly after appointment was scheduled. Very professional and very knowledgeable. He diagnosed and resolved the issue after performing a thorough investigation. Very professional. Very satisfied with the service provided. Would use their services again.

The tech was on time and figured out the problem ordered the part and will be back in a few days to install. I also have a work order out on my washing machine and dishwasher but have had no calls on that yet. I will be calling again today to find out what is going on. I made the original call several weeks ago. I had a work order on my oven and I found the technician not someone that I would want to deal with on a daily basis. I thought he was rude. I know my stove and I know that it’s not working right and he just said it’s fine and didn’t look into the problem with the burners. They are not burning clean. They are making the bottoms of my pans black. But he said that’s normal (NOT). I will be calling again to talk to Choice about this before they come out to fix the oven.

We were VERY pleased with our technician John. He quickly discerned the problems. Reassured us he would get it handled. He was very kind, courteous did his job very well and very PROFESSIONAL. We would be happy to have John AGAIN. Thank you. Susan **

I have made two claims with this company. They always find a reason to deny your claim, my water heater stopped working, they claim they found a rust spot on it and the heater is now not covered. On my a/c unit I change the filter every month, it started to blow warm. Again, claim denied due to a dirty a/c filter which is not even possible. This company is a total scam, they take your money and never do any of the covered repairs. Avoid them at all costs.

Technician was on time, courteous and knew exactly what was wrong immediately. He had to order a part and will be back to install. I would recommend him with no reservations. We are pleased with the service. Look forward to him coming back soon.

I wouldn't recommend this company to no one! They lied and wasted my time and was just scrupulous! I moved to this company very skeptical because I have received such bad service from other warranty companies! The salesman of course was selling me water in the desert! Promising this and that and when I called to get my ac fixed, the claim was denied! Then when I said, "I'm not going to play these games anymore, just give me my money back!" They said, "Oh no let me escalate your claim, a specialist will help you!" Then this Specialist named Jaime is assigned, she doesn't respond to emails and never answers the phone! When I finally get a hold of her, she says, "Ok I can make an exception (Like they doing me a favor) and get your claim approved."

Very informative and professional. Great Job!! I would recommend service to family and friends. Downpayment was reasonable and recurring monthly payments as well. Quick reply to email submission and detailed information on packages. Will highly recommend. Wonderful customer service and Coverage plans are reasonable.

Rush Repair came out on 10/7/2020 as agreed by Rush repair and myself, at the agreed time and fixed my dryer that day. It works great, and I am very happy. I would be happy to recommend Choice Home Warranty, and Rush Repair as you found a reliable and knowledgeable company. Thank you.

Service was wonderful. Had same day results with repairs done the following day. The service tech that was sent out was very knowledgeable on what he was doing. He explained what was wrong. Thanks to CHW for the quick response.

Problem with heater not working properly. Basically, when you turn the thermostat from cool to hot, the fan would not blow the warm air. However, when you turn the thermostat on cool it blows the cool air with no issues. Technician identified the cause of the problem. Scheduled to fix on Oct 10, 2020.

My bedroom toilet busted and leaked flooded half of the bedroom and spread downstairs to the kitchen ceiling. Had to shut off main water valve. I thought it was going to be 24 hrs. without water. CHW got people out to my house the same day... THANK YOU CHW... I’m grateful...???

My garbage disposal stopped working. I filled out a request online which was very simple. I was promptly contacted with a date/time for service. When the technician arrived, he was professional and polite. He told me I needed a new garbage disposal and put in the order. It was promptly approved and a return date and time was scheduled within a couple hours of the tech initially coming out.

Sears service call was great. Good tech. Simple easy instructions. There was an issue with us getting a free service call. It is on the note from you guys but was asked for the 65 fee. Service person was patient and polite. The service fee issue was not his fault.

I was helped by Kurt **. He understood what my needs were and the problem I was having with my present home warranty renewal and that it was outrageously expensive. He helped me get the best deal that I could afford. I really appreciate his courtesy and help. I would recommend him to anyone that is asking about a home warranty.

The technician who serviced my furnace was very courteous and professional. He was easy to communicate with. I was running late for an appointment and had to leave. I left instructions for him to close my basement. He did as instructed.

Somewhat disappointed that CHW would only agree to a payout of $449.99 to replace irreparable 24” portable dishwasher. Best price I could find to purchase a new one was $683 and that was on sale. (Regular price $759.) I feel CHW should have taken capacity of dishwasher and current replacement costs more into consideration.

Despite an phone contact issue with a wrong number, Choice contacted me directly to correct the issue and we worked it out. Tech arrived and was professional, helpful, courteous, fast, clean and knowledgeable. I am very happy with my service.

They don’t return phone calls. It took over 2 weeks to get through to my assigned claims associate for my hot water heater. It then takes an additional 30 days for payment. My washer broke. They approved the traits then said they would only cover half and did not owe me an explanation for why they wouldn’t pay. And would not allow me to speak to authorizations who made the decision. Absolutely the worst service you can imagine.

Service was very fast and friendly. They wore masks at all times which impressed us. Would recommend All Tech Electric to anyone with electric problem. That's all Folks... Choice Warranty recommended this company which did a great and professional job. Thanks.

I put a claim in for a dishwasher repair. The first repair kept pushing the appointment back due to their sole technician being ill. I contacted CHW, to get a new repair company assigned. The new tech came right out and declared the dishwasher needed to be replaced. CHW then sent me a replacement offer of $175, which was ridiculously low and I declined. The case was then assigned to a case manager (Cheryl **) on 9/10/20. I emailed and called leaving multiple voicemail messages with no response. I contacted CHW and asked the case to be escalated to a supervisor. Again, no response. On 10/7/20, I called Cheryl directly again and got a response finally. She increased the replacement offer of the dishwasher I had already purchased due to the extensive delay from CHW in handling the claim. The increase was moderate, and no reimbursement was given for the installation and haul away, so I still bore the majority of the repair out of pocket.

The Home Choice staff was responsive and helpful in helping me establish the claim. The technician staff was also responsive and helpful in explaining the problem with our furnace. Now, re are waiting on the results to determine how the furnace situation will be addressed. So far, my husband and I are pleased with Home Choice and would definitely recommend to others.

Our representative was very polite, considerate and professional. We ended up with a much better and less expensive plan than we had originally considered. We chose the six year plan being the cost was significantly less than the one year plan.

Technician was prompt, friendly and efficient. He identified himself and was courteous. He worked quickly and cleaned up after completing the task. I was very impressed and would love to work with him again. He took time to answer all of my questions. He also gave me types on how to prolong the life of the new disposal. He also provided me with his cell phone number so that I could contact him with any questions later. Great experience.

The tech was great, but Choice Warranty apparently didn't take his findings. He plainly said it wasn't a power surge but you said it was. If you are not going to take the tech's findings why bother sending one. Not good customer service.

My washer needed an expensive and hard to get part. It really wasn’t worth fixing, so I was offered a monetary incentive to purchase a new one. That was fine with me. Went right out and ordered a new machine. The insurance Policy has been well worth it for me. The repairmen they send over are wonderful. They are responsive and skillful.

Assistant was nice and supportive. Able to help me right away. Got a call back in 30 minutes that the claim had been accepted and when the appointment was scheduled. Have a name and phone number of the contractor we could expect. Some confusion on the date. She said Thursday and the 13th is a Tuesday. We’ll be ready for either day.

Timely, polite, great fix, professional, called prior to arrival, quick repair! This is one of the nicest and best repairman you have ever sent to me; he is an asset to my Choice Warranty. He knew exactly what needed to be done very quickly.

Total Appliance Solutions was sent to repair my refrigerator. Total repair bill was going to be over $600. This is such a ripoff that CHW wasn't going to pay and offered me $600. Case worker Cheryl ** was assigned to my case. I left her 4 phone messages and emails. Never returned my call. This is not a way to deal with people. Do not use Total Appliance since there was nothing wrong with the fridge. Getting Cheryl ** to return my calls is impossible. I need a manager to call me to fix this problem.

This was not covered under the warranty, and this is totally wrong. Why would I continue my service if a drain leak is not covered? This is the second time that something was not covered. I am frustrated, especially because I paid for 6 years worth of items that may or may not be covered.

On October 1 the emergency cutoff valve broke under my kitchen sink and water was coming out onto my kitchen floor at a tremendous rate. I turned off what I thought was the whole house turn off valve in my garage, it turned the water off from the faucets but only slowed down the water that was leaking from under the sink. I called Choice and told them that this was an emergency but they said that they couldn't get a plumber out until the 5th, I explained to them that water was leaking at a fast rate and I needed a plumber now, not 5 days later. They didn't help me so I had to call a plumber myself that came out in 30 minutes and turned off the water and repaired the valve. When I attempted to submitted a claim for that repair tonight, Choice thought I was placing a new claim and a plumber called me within minutes, why couldn't they do that on the 1st when I needed it?

Once I was assigned to my case manager, I did have to follow up with her a few times, but after we connected she was extremely knowledgeable and professional and I was pleased with the outcome. We plan to renew with Choice once our warranty ends.

Washer Died, can't be repaired and we agreed on a payment of $400.00 on a new one. Now I am just waiting for the check to come, I have bought a new washer and hope the check comes before the credit card bill.

Brian came. Told us the reason there’s no water. The filter was defective, only used 2 months, replaced filter, water came out 4 days, then stopped, spoke with Brian, told us water line frozen, to disconnect fridge, leave open doors for 24 hours, freezer & fridge. GoogleD frozen water line, found out what to do, did it and we got water!, paid $75.00 for him to tell me to change the filter! We know what to do now.

Our dryer had broken down. CHOICE warranty sent appliance technician to our house. He disassembled the entire dryer, had the parts on the truck, and got my dryer up and going again same day! All it cost me was my deductible.

The company you sent out is great. Will have them back to do other projects for us. The Electrician was awesome. I would ask that anytime I have an electric issue that BW Electric would be sent out. Great Experience.

The technician was polite & knowledgeable. He wore a face mask, shoe protectors, & tried to keep his distance of 6 feet away from me. These were all appreciated. I have had Rod assist me before from Alpha Maintenance, & have been highly satisfied with his service.

I was not pleased with the handling of this matter. I called this issue in on the 4th of Oct and received no response of satisfaction. I called in a was put on hold and never got picked up on numerous occasions. I was told I would receive a call from a supervisor within 24 hours and that was on Tuesday morning. I had to have the furnace fixed. Nothing personal your service did not meet my needs and I decided to cancel. The gentleman I spoke with was rude a very argumentative in your customer service dept. I ask for a refund and he stated, "You will not get a refund," and said goodbye very unprofessional. Please review this matter. Your services may be good for someone but they weren't very good for me. When I had to man check the furnace he said it had not been serviced in quite some time so I knew your services would not covered.

Updated on 01/03/2021: Everything happened in a speedy manner. I submitted my claim at about 8am and the plumber was here at 11:15 and had the repair complete by 12pm. And this was on New Year's Eve. I thought I would have to wait at least until after the holiday. I like to cook so this quick response and action was highly appreciated. I am so glad that I have the Choice HW.

Tracy was extremely nice and explained everything to me really well. We are looking forward to being a long time customer. We had American home shield and was very disappointed so I googled who was the best and you came up so I went with you!!!!

Good technician and quick response. Prior service and this service with the technician from Riley Corporation have been very satisfactory. Installation of the replacement water heater was accomplished in two days after the initial check. No charge for the water heater but there was a significant charge for the installation and disposal.

Don't waste your money! We purchased a house and added Choice Home Warranty for what we thought was protection from the unexpected. We've recently had a few unexpected problems in the house. In July, we had A/C issues where the upstairs bedrooms were a consistent 85 degrees with very little airflow. They sent a tech out and he serviced the unit and said everything seemed fine (barely looked at anything just threw refrigerant in). Recharging the system barely didn't do anything. The best we could get the upstairs temperature was 75 degrees the remainder of the summer.