Choice Home Warranty Reviews

The repairmen have been diligently working to resolve the problem. They think that this next trip will have it fixed. They replaced the auger motor. Then they ordered a controller board. This next attempt will be a different controller board. This should do it.

Placed warranty call on a Friday and service scheduled the following Thursday. I have recommended Choice Home Warranty to at least 8 of my personal friends. I am a little concerned after reading some of the negative feedback from existing customers.

If I had been asked to do the survey a year ago I probably would’ve rated Choice Home Warranty with a 1 out of 10. It seems as though they have (finally) got their act together and my rating currently is now a 9 out of 10. They reacted to my recent garage door problem/claim in a very prompt fashion and the local technician fixed my problem on his first visit. Keep up the good work….

Every time I had a problem Choice Warranty was always there and very professional! Great warranty company. Hands down I would recommend this company to all my friends and family! You can't go wrong! Because something will eventually happen. Great great company.

The plumber you sent to us was very knowledgable and friendly and explained well what needed to be done. Since he did not have the new water faucet, he then scheduled his return in a few days. He was prompt and got the work completed as needed.

While a technician is usually dispatched in a good time, my furnace replacement in the home I just moved to was denied. I was then told to confirm a part was still under warranty and Choice would have it installed. I have made 3 calls and sent 3 emails over past 3 1/2 weeks trying to confirm yes, get a resolution and heat in my home. My family is cold and frustrated.

Teddy did a fantastic job of fixing my garage door opener. It had a broken part and Teddy replaced it, cleaned up the motor shell, lubricated necessary parts and adjusted the door opening and closing perfectly. Also, he was friendly and knew his stuff extremely well.

New to me house clothes washer drain was backing up into the kitchen sink. Put in an online claim and had a response quickly and a contractor scheduled. Drain issue couldn’t be fixed by snake so replacement pipe had to go in. Choice covered the snake but would not the new pipe (WISH THIS WAS TAKEN CARE OF). Great contractor. K&C drain worked into the night to get us back going.

I am very happy. I was told it would cost $650 to repair and told me it was something else wrong. Technician installed a new thermostat and adjusted the igniters, which were out of alignment, and that was all that was needed.

While not ideal, Choice made the process very transparent and they were very forthcoming and honest and I appreciate them and am very grateful to have been a choice customer during this time where my washer machine didn't work. Thank you Choice Home Warranty for helping me.

Oliver ** is AMAZING! He fixed my heating system and took the time to explain to me what caused the heat not to go on and how it was fixed. I will be using him going forward and telling my friends how efficient you are. The last two times I have needed help, Choice has sent people out until the problem was solved. Olive Air & Heating LLC did a superb job! Thank you for sending this vendor! Barbara **, Phoenix, AZ

The company was SO difficult to contact to change date of service as assigned time was not convenient. I was given window of 11-3 p.m. Service person arrived after 5 p.m. Said company gave him window of 3-8 p.m. Confusing for everyone.. Anyhow service gentleman was excellent.

Called in a claim the first time under my Home Choice policy and filing the claim over the telephone was not very good since the claim is shown as a house electrical issue and it is not and but have a claim number for that one **. Not satisfied. I was able to then file the claim under choicehomewarranty.com and that worked better since I could better define the problem I am having with my electric range and so have another claim number for same problem **.

Everything went smoothly and done in a timely fashion. I can't say enough how happy I was with how everything was handled. I have no complaints at all and I am sure I will be happy the next time I need service. Thank you so much.

I am so happy with Choice Home Warranty service. I dumped American home Shield and American Residential Warranty since I had very horrible experiences with them. They’re very quick collecting the service fee but so slow processing your claims. Unlike with Choice, they assigned the service in few hours and settled the claim right away. Thank you for your great service!

I spoke with joseph. He told me I could contact him directly if I have any questions or concerns. I called to ask about the policy and it was not directly to him like he told me. I am ready to cancelled just because he lied to me. This is not the way you start a new warranty. He said his name and number would be on the email he sent and it is not.

Because you could not organize a technician in a timely manner for our plumbing leak, we chose to use our own plumber. For our particular situation we could not wait or we would have experienced huge damage. I’m very dissatisfied with your response to our situation and will be hesitant to recommend you to anyone else in our community. We tried to follow your reimbursement process but in our situation it was very cumbersome and not reactive enough for our situation.

When you call In and you don’t want to wait on hold, they said that you will not lose your place in line. They do not call you back. I called twice! If you say you’re going to call someone back call them back.

I called in a service request for a kitchen sink leak and the repairman informed me that we had 2 leaks. One leak was the faucet and the other leak was from the garage disposal. After he contacted Choice Home, they informed him that only the faucet was to be repaired for the service call. If I wanted the disposal repaired, I would have to pay a second deductible. I feel as though it should have all been the same service call because the same repairman could have fixed both. Does not sound like good customer service to me…

When you make a claim the follow up came within one day, Really great to work with. If we had any questions they would always be there to help and follow up with a great response. It is easy to get a hold of someone either on the computer or by phone.

Clinton was very knowledgeable & professional. He took the time to slip me into his schedule a day early to troubleshoot the problem. The parts required need to be approved by Choice to correct the problem. Thank you for the quick response.

I woke up Wednesday morning and noticed the water was not getting hot, I tried troubleshooting the water heater but had no luck. I called Choice and they had a plumber out the next morning. Our plumber Stan was able to quickly identify the problem and order the parts needed for the repair for us. The parts came in the next day and Stan returned about two hours after I informed him they were here. He swapped out the parts in about twenty minutes fixing the issue, thirty minutes later I had hot water again. There is nothing quite like that hot shower after taking cold showers for two days. Stan was incredibly helpful! He was punctual, kind, and very informative. Thanks again Stan and the entire Choice team!

While the tech that came out was professional and we think final go to the problem, the overall experience has been awful. The first tech did nothing to fix the issue and the problem was worse when he left. Choice did not get someone out immediately and we lost over 300 dollars in food. Waiting on a part to come so still no repair. Another week without a refrigerator.

Very dependable, pleasant and efficient. Would recomend. Worked hard and cleaned up after himself. Was good at describing what the problem was, had the right tools for the repair and knew how to use them. A A A A + +.

So far so good. The repairman came to inspect the pump, got the repair approved and now has to order parts (which will take several days) before coming back to finish up. I do wish it hadn't taken so many days to get to this point (called in on Sunday, repairman came on Friday). The repairman is friendly and does seem competent.

It was negotiated by your Ms Lydia brilliantly as she understood the issue and resolved with caring as well very customer driven fashion. Highly impressed by this case Manager. Highly recommend as have been a member over 6 years. Shaharyar. Please recognize Ms Lydia.

I called Choice Home Warranty because I had to have two big items repaired. It was easy to go online to report my repairs. The service people sent out for both issues were great. They were on time and very helpful. Both items needed a replacement part and the techs had the parts on their truck.

I’m really not happy right now with Choice Warranty. I overlooked the first time you didn’t pay a claim. Now this is the second time. I’m thinking of changing home warranty companies. I’m very unhappy with Choice Warranty at this time.

They were very quick in setting up a appointment for me with a garage door company. That was good for me. The belt had come out of my garage door opener and my car was stuck inside the garage. I am very glad that the issue was resolved quickly.

I called in for service for the garbage disposal through the automated system it was fast and easy but I was not too happy that is made my appt for me but fortunately the next day worked out for us. The technician was very professional showed up on time replaced the disposal within an hour cleaned up when finished, Excellent service by provider.

Received service one day after I requested it. Technician kept me informed on when he was coming and was very professional and fixed my oven. I requested service online for the first time and it was convenient and worked very well.

The technician who came out was quick and wrote a complete report about what he found. I have no complaints about his appearance, behavior, or skills. He apparently had not been told to bring another person with him in case he had to move the dryer; I simply cannot help with that task. I hope to deal with that company again.

The tech was courteous and professional. He went over what problems we had with our HVAC. The tech gave us advice and tips to help the situation. He recommended a new unit. Waiting for CHW to respond. We'll see what CHW does and how long it takes.

Warranty company sent out a technician the very next day and fixed our issue while finding another issue that was done by a different company. We liked the a/c company so much we called them to check our system to make sure we wouldn't have any more surprises. I'm very happy with the outcome.

Have been with CHW for many years, recently, a tenant reported that the heating sys didn't work, I made claim to CHW, and got quick responses, technician was dispatched same day to the site for maintenance, problem solved. Very satisfied with CHW services.

Guru service came and serviced our microwave, needed part. Not in stock. Stayed in touch and in a couple days parts arrived. Jason ** returned, repaired the microwave, all working well. Jason said let him know if it goes out again. Seems there could have had internal issues, as of now we’re 100% satisfied with our Choice warranty and especially with Jason, We called Choice on Sunday. Repair service their Monday morning, we're satisfied with Choice.

My technician was prompt, communicative, honest, helpful and efficient. He listened to my concerns and addressed them accordingly. Even without a home warranty, I would call Sears for help with appliance maintenance and repair. I would request this technician specifically if I had his contact information because he was that helpful.

Choice Home Warranty professionals were prompt, personable, knowledgeable and courteous. Company Reconsidered original decision, a complicated warranty issue and replaced the refrigerator compressor. The Choice Home Warranty policy is most definitely valuable. It was also transferable from one property to a new property in another state. Highly recommended!

Everything went great and the customer service rep. Was great..I really think that I got a great deal on my home service warranty...and the package was reasonable...I look forward to doing business with this company and hope to send more business or clients your way..

Joseph ** was polite and best of all patient & a great listener. Other companies were also seeking to cover my home but were not as comprehensive as what was provided in my quote. Various plans were presented in addition to the two shown on the website.

I trust George Foreman for someone I don't know. So when he talked on t.v. about Choice Home Warranty I was sold. I then called and talked to a nice young man who was knowledgeable about the service. And I became a customer. Thanks.

Very disappointed with finding out my garage door was not covered. I was told they don’t cover the springs. Going back to the other home warranty company!! I chose Choice warranty because they offered me a very good price, I guess it’s true cheaper is not always better.

I worked with Gary this morning for initiating my home warranty with Choice. Though I liked the prices of everything I was being quoted, Gary was very short and quick. I was cut off mid sentence and rushed off the phone. He also kept trying to push a product on me that I explained to him I was not interested in. When I explained I was not interested, he pushed even more and then quickly ended the call after explaining I was not interested in signing up with the 3 year program. I would have signed up if I was not rushed and felt like another ticket number.

Asics plumbing was awesome! He called to make sure the scheduled time worked for me. He asked a couple of questions to make sure he arrived with the right equipment. He was fast, efficient, and pleasant to work with. Highly recommended!

My Sears Technician was Sam. He diagnosed the problem with my dishwasher quickly. He was able to order the part and reschedule an appointment for repair. Sam was very polite and professional. He arrived around 5:30, not too long outside the 1:00 to 5:00 window.

The man worked to remove the clog. He cleaned up behind himself. He was kind and professional. He has many years of experience as a plumber. His boss highly recommended him because of his expertise in the area of plumbing.

Choice Home Warranty failed to diagnose the plumbing issue and denied any tests that would have conclusively identify the issue. I find myself very disappointed in having spent the money on this warranty product and would not under most circumstances recommend the company to any close friend, family or neighbor. From my experience so far even getting a claim started is a challenge and the value of the product is greatly reduced.

On time. Fixed the issue. Great experience. The plumber fixed the issue in a few minutes. You found a plumber and arranged the service call which saves me a lot of time. He called before coming out like I asked and it went smoothly.

Technician was experienced, knowledgeable, professional and friendly. My refrigerator including the freezer was not working. I was disappointed that the appointment scheduled was three days later after my call. Unable to salvage most of my food. Thank goodness it jiggled back on after 48 hours, but still goes off and on. Now waiting anxiously for the thermostat that was ordered for my refrigerator, which has not been found.

I was looking for a home warranty company. Your emails, website and contacts made it easy to get information. The young man that helped me was very polite and efficient. He explained things very well. I was pleased with the pricing and options that were presented to me.

Choice Home Warranty made it easy to file a claim and came right out to fully fix the problem. It was easy to schedule an appointment. The two employees they sent were kind, competent, and very helpful. We would definitely recommend them to others.

I've had a very positive experience with the technician who was on time, very communicative and professional. The problem was identified fairly quickly and a resolution was discussed and put into place. The technician made sure to explain everything in detail and even provided above and beyond advice. This was a very good experience and I am satisfied with the outcome.

Outstanding service! They were knowledgeable, polite, and wore their masks. As a senior citizen they were concerned about my well being. They asked did I have a space heater in case they were unable to fix my heater. I would definitely recommend.

CHW decided to replace my microwave instead of repairing it and awarded me an amount that would not cover a replacement plus I have to pay for installation. This is not fair at all. I contested the amount, and there was no concern or care given. I will not be using this company after this. I have had horrible experiences this entire year. Reps are rude as well.

The company itself is trusted. Whatever someone have a questions or need go to Choice Warranty. You can put your trust in this company. The quote are very reasonable. If you have any questions they will answer for you.

The contractor who came to fix electrical was terrific! Very polite, respectful, communicated very well in appointment time and showed up on time! Fixed the problem straight away, gave me tips for preventative measures, super guy. I only give them 4 stars as this was my first service call, and the price of home warranty can be tough on fixed income people. But good experience first time around.

Our technician Edgardo from Integrity Reconstruction exceeded expectations. Very knowledgeable, friendly and professional. Hope this gets to his management and they praise him. Integrity Reconstruction is so good that once Edgardo left an hour later another friendly tech happened to show up named Dante. He was also professional and kind but the job had already been completed by his associate. Maybe one thing for Integrity to sharpen their scheduling and communication with their techs. Thank you!

My Experience my air conditioner broke. It's got repair. My washer broken. Service person coming tomorrow. Hopefully they have it repaired then I don't have a bad experience. When you call to report a claim they are very nice. I would recommend Choice warranty to family and friends any time.

Quick and excellent service!! The locksmith took the order quickly and contacted me right away. He was also able complete the service call within a couple of days. Very satisfied with the warranty service! We look forward to using this service again for anything that galena that needs repair. Thank you!

The service Tech was fast and thorough. They actually called to say he could get to us earlier than expected. My kitchen sink was plugged up real good. My wife does in home daycare so the kitchen sink is really important!

The Dishwasher stopped running. Brandon ** from Sears was sent to repair or evaluate the situation. He was most professional, carefully going over the motor and all working parts. He then wrote up his evaluation and put it all back in place. Mr. ** also answered all my questions thoroughly and with great clarity. I was most impressed with his knowledge and cleanliness.

Technician very professional and informative, he let me know what was wrong with my dishwasher, I was very pleased with the technician, he let me know what needed to be done. Would recommend this technician for any job, I am pleased with Choice Home Warranty and how they handled my situation.

Bought cheapest replacement Samsung washer for $697. Was only offered 547. Can’t get anyone from your “lack of SERVICE department to call me. I have been a long time customer and want the amount increased to $697. My total expense was $936. Just do the right thing and pay for the washer.

Very nice and polite down to business. Explained everything to me. Being my first time it was helpful to have a gentleman, he was here only a short time, cleaned up after himself. He was neat and clean and wore his mask the whole time.

Mr. ** arrived on time with a mask, was friendly, looked over the item, and was able to explain the issue. He messaged me to inform he was on the way. I think he was great and efficient. I will use this service again and I'll most definitely recommend this company.

The technician showed up and fixed the issue the same day a work request was made. Technician was very through and helpful in explaining the problem and staying to ensure the problem was corrected. Have had other companies take as much as 2 1/2 weeks to fix a problem.

Sent knowledgeable and friendly technicians to assess the issues I was having. They did an excellent job. I'm fixing the issues. Technicians were timely and efficient. They explained everything that was going on with the issues I was having and made sure I understood what was going on.

Brett was awesome very friendly and easy to talk too. Did me a good deal on the warranty. He answered all my questions about the warranty that I needed. Explained all about the refrigerator, air conditioner, lighting and the roof. Five stars to Brett.

Dissatisfied with the lack of response from the claims dept and the amount of money that was approved to replace my washing machine. I appealed it, did all the leg work requested by the claims dept and was still not given a reasonable amount to replace my machine. With supply shortages and chain supply disruptions the amount approved will not even pay 1/2 of a new machine.

I submitted my request to have a dryer fixed on a Sunday evening. Shortly thereafter I received an email with a scheduled time and the information of the assigned technician. The schedule was for the following morning but I had a previous meeting and had to reschedule. The technician was friendly and easy to work with. He arrived on time, was very professional and personal.

The appointment was made immediately the claim was made. Needed to change the assigned appointment, this was done with no problem. Only thing I would change is that I should have been able to choose what day the appointment was for. I had to change my plans to accommodate them for the appointment. Great contractor used.

I have had my Choice Home Warranty policy for five years and have only had to use it three times. Each time I felt I was treated fairly, and the company honored the terms of my policy. This time was the best yet. My 19-year-old garbage disposal jammed up and I couldn't fix it myself. I had a serviceman at my home within 72 hours of reporting my issue. He diagnosed the problem, determined the disposal could not be fixed, and I had a replacement garbage disposal that day! I could not be more pleased and will definitely be renewing my policy when the time comes.

The guy that came, sorry I forgot his name came earlier than expected but that was ok because someone was at home. I had to work. He was good. He communicated with me all the way. When he got there he let me know what he was going to be doing and will call me back to let me know what the problem was and he did and he did. It didn't take him long. Only thing I didn't like was it was going to take 2 to 3 weeks before getting the parts. Other than that the guy was really nice.

I got an appt., but the analyst came over without first calling. Luckily, I just happened to be home after a morning appt. My claim was denied on not regular wear and tear, which I thought didn't apply. I was supposed to hear from a rep assigned to this, but he was supposed to be in touch today and has not been.

I called because a bulb burst in my bedroom ceiling fan. My granddaughter was in the room at the time, and luckily she wasn't hurt, as shreds of the bulb landed everywhere. The electrician checked the electrical and said everything was in order. He said ceiling fan bulbs should be changed yearly, which I didn't know and will be replacing all my ceiling fan bulbs. The electrician was on time, polite and knowledgeable. Only reason it wasn't five stars is I didn't appreciate being charged an extra 3% for using a credit card. Expenses like these are never planned, and being a senior on a fixed income, this is the only way I could cover it.

I didn't believe that my case manager was very accurate on the price to replace my washer. Your company decided that it was more economical to replace my washer than repair it. The price for replacement quoted by the case manager is less than half the actual cost of any similar models available at Lowe's or Home Depot around me. I'm not a satisfied customer.

We had a few items our tenants didn't report to us were having issues. Primarily the toilet and the garage door. Choice Home Warranty was able to tackle these quickly and efficiently. After submitting the case, we were on the calendar for repair the next day. The service providers were professional and easy to work with to get things reported and covered.

Had 2 techs come out. First one sounded like he knew what he was talking about. He said he called it in to his supervisor because he could not get ok to fix defrost and fan. Said the Samsung are known for these problems. Waited another week for another tech to come out. He said we needed “Gaskets” and that should take care of problem. I have done a light check to see if all gaskets were sealing and they were. He said that gaskets aren't covered and would cost $700 to replace. He recommended that I purchase and fix them. Not the reason that I have Home Warranty and I know it is not the issue. Went through Thanksgiving with a Fridge that doesn’t work and now have to either “TRY” the gaskets before they will come back out or buy a new unit for Christmas. RIDICULOUS!

This company is a scam. You never want to cover anything, but have no problem taking your payment on time. I was even upsold to cover more things and my deductible increased during that time and still my claim was denied. I have made 2 total claims and both were denied initially and with a few appeals I finally got some of my money back for the washer claim.

Both service technician was knowledge of the problem and completed the in timely manner. I am satisfied with the service. The service done was completed and the problem was fix, the refrigerator is working fine, and the toilet is not leaking.

Do not purchase a home warranty from this company. Save your $612 for the year and pay for your own appliance when it fails and you need to replace it. The button release mechanism to open the door of my built-in microwave stopped working and the door is stuck shut. A technician came out and submitted a report that the microwave needs to be replaced. CHW denied my claim and said that I somehow damaged the button mechanism and it failed to work. I had to set an appointment to speak with a case manager to appeal my claim and the case manager was 10 minutes late for my appointment. The case manager was not even willing to call the technician to verify the report. The whole experience was frustrating and insulting. Do not purchase from this company! This is a scam company! Save your money! The only reason I gave them one star is because I had to in order to submit the review.

When the service man replaced the wax ring seal, he found the porcelain toilet bowl hold down plastic screws deteriorated and no longer effective. He recommended that the toilet be replaced, his description evidently used the phrase rusted with THE PORCELAIN TOILET AND PLASTIC BOLTS RUST IS NOT A POSSIBILITY. HIS CHOICE OF WORDS IS WHAT YOUR DENIAL IS BASED ON.

The Plumber Called ahead when on his way. He arrived on time. Checked out the problem, and got the job done. He was very pleasant and Very Helpful! I would use him again and I hope he takes any plumber calls that come into CHW. Hard to find anybody to take the calls. He got there and repaired the problems with the toilet tank valve.

Our heat went out on Sunday. I field a claim Sunday morning and we had a tech out to fix the problem Monday morning. CHW took care all of the scheduling nonsense and I only paid the nominal service fee.

Love My AC tech came, Dec 1, 2021 in clean white shirt with smile on his face (Dyrell) to introduce himself. Well manner. Starts checking on my AC units, found out one of the ACs were low in freon. A preventive maintenance came to a play on Dec. 6 2021 (Dyrell with another tech) came with a cylinder of freon. The two tech are both in clean red shirt uniform, add more refrigerants in the system. Check the indoor temperature. Bravo Solo job well done. Note: They didn't check the inside of the air handler.

On time, professional, repaired problem quickly and efficiently. Would definitely recommend to anyone needing work done. This was also the second time using the same plumber who remembered who we were which also made things easier. Choice Home Warranty was easy to set up appointment online and got an immediate response with appointment date and time.

I’ve had several technicians' service issues. This issue had been checked before and I got no solution. Of all the techs sent out, Titus is by far the most professional and knowledgeable. He was punctual and had great communication skills. He checked the system and determined the problem and had the parts and repaired the same day. He had a smile when he arrived and and respect to match Made the experience peaceful. I’d recommend his company highly.

Very easy to explain the problem I'm having. And they responded quickly. The person on the phone was very helpful in explaining what I needed to do. I feel much better now knowing that they will take care of this matter.

Choice sent out the repair company in just a few days and they determined the Disposal needed to be replaced. The job was done and they explained what was done and gave me all the warranty information to note for future reference. It is easy to work with Choice when needed.

Had a very pleasant experience...Good price for quality plan. Agent help me with every step of the plan explaining what the plan had to offer! I thought everything was explained very well and I'm hoping I don't have to use it!!

The service and representatives are great at making sure the customer gets the best service possible. Greatly Appreciated! I appreciate everything that that was done to take care of my claim. I have been telling a lot of friends about this experience. My friends may be contacting Choice in the near future to join the team.

Tension pulley (mechanism that make drum turn) broke causing belt to break as well. Per CHM this is not due to normal wear and tear. Well I'm confused how would the drum turn without it. To dry clothes the drum MUST turn. Policy states ALL parts and components covered. Email received stated the same but CHM would not repair. So I'm spending monthly payments for nothing. This company sucks and I will not refer to anyone. #RIPOFF

I put in my claim this morning 12/8/2021 and now see that the earliest that someone will be at my home is 12/16/2021. In the past I was very happy with the response time. The serviceman would come over on the day I called.

I put the service call in on Monday and the repair was scheduled for Wednesday. The service was very prompt. The technician was very professional. The technician replaced a seal in a Maytag washing machine. I would recommend Choice Home Warranty to a friend.

Our dryer was working, but not heating properly. Technician #1 arrived on Nov. 29 and said the dryer was working, we just needed to have the ducts cleaned. Moments later (after hearing a loud pop and smelling electrical smoke), he stated there was some type of short. Technician #1 told us to buy the replacement cord (because he had checked and that's where the shortage was) and have it installed at the next appointment. At this point, we had NO dryer. The next day 11/30, a Technician #2 came out, and seemed surprised that someone had been there before. Technician #2 said the new cord was damaged while he attempted to install it ($30 down the drain), and there was actually a short INSIDE the dryer.

Very pleased with Josh and his company. There were some issues with the heating unit itself but Josh come back every day until he found the needed parts and had it working. Great to have a good experience in every way.

Called at 10:30am this morning, the person I talked to was very nice, but hard to understand. Had a heavy accent. Received an Email at 11.30am as promised and the Appointment was set for this coming Monday morning between 11 am and 3 pm. Can't get any better service than that. This was my first time using Choice Home Warranty and I am happy.

I received a call less than a minute after I sent an inquiry from your website! The man I spoke with on the phone was pleasant and professional! Plus he gave me a great 3 year plan with a locked in price! I could not be more pleased. Customer service was fantastic!!!!

I had a used ss glass top stove operating in great condition. I've had Choice Warranty for almost a year when the timer and top element failed to work. The selected technician that came by was very professional and recommended that a replacement stove be issued. Choice contacted me with an offer of $338.00, which isn't even 1/3 the cost of a replacement stove. I excepted the offer only to be told that the funds would be issued in the form of a Lowe's gift card which I though was unprofessional and down right tacky. I have yet to receive the gift card after a weeks time. I will continue to use Choice until I have an experience that I consider grossly unreasonable. Although I wasn't thrilled with the whole experience, it was USED STOVE, but again I still have not received the funds offered, so the "Jury's Still Out!".

Choice Warranty responded quickly to our plumbing issue and sent out a great 3rd party to fix the kitchen faucet within less than 2 days. It was not urgent, so the timeframe was good for us. We appreciated the flat rate and a quick fix. Thank you!

I foolishly wrote about my pleasant experience before the assignment was completed. This is in reference to claim #**. The first part of this claim was so satisfactory that I was sure the second part would be also. The repair main stated that he did not have the necessary tool to repair the bathtub and that he would return on Monday, November 28th. Today is Wednesday, December 8th and I am still waiting. I called several times to no avail. I contacted CHW and I am still waiting for them to take action and complete the job I paid for them to do. Is anyone coming?

The technician maintained communication after being in an accident and unable to arrive on his scheduled day. He explained the situation and worked hard to get himself back on track. He was quick and thorough in his evaluation and consult.

Was thorough on explanation of services. Offered different payment options. Went over items covered and extra items covered such as Freon and cosmetic issues covered through policy. Service charge is $65 instead of the $125 I currently pay. Also the fact they offer same day service 7 days a week.

Matt worked me in late in the evening because he knew I have a Christmas party on Saturday. If you continue to offer me technical support like Matt..I am a happy camper!! Thank you for your assistance and quick response to my concern!

I canceled the Choice Warranty This morning and ask for my credit and I was told that takes more than two weeks to get my money to my credit card plus I asked for an email to be sent to me (**) with the cancellation number and never got it. Is not that I don't want to buy it but is because my wife wants to take care of it herself. Thank you! (**). The lady that talk to me was not that nice.

This is not the first time I’ve had Choice Home Warranty for a home. I’ve never had any issues with the company, which is why I chose to get back with Choice Home Warranty, after the warranty expired that was transferred over with the new home that we had purchased. The very first time I needed to file a claim, it was denied, for a reason that made absolutely no sense. This is not the way I expected to start my relationship back with Choice Home Warranty. I am really second guessing my choice of making this my home warranty company. It’s bad enough that we have to deal with the hassle of having something mess up in the home and then have to deal with an unreasonable denial of a claim.

Customer service rep Alicia ** promptly responded to my message and even called me to understand my concern. She has been courteous in mentioning she will speak to Technician and ensure the repairs are fixed in time without any additional charges.

The technician came at the appointed time, introduced himself, checked the unit in question thoroughly and explained his findings, and answer our questions. We don’t know anything about HVAC but he pointed out things that were questionable, safety hazards and included his recommendations and quote. He is also nice and considerate of our time when we asked for a reschedule. Also wasted no time, He is coming back Saturday to fix all the things the previous tech messed up installing our HVAC units.

When I picked Choice I was told that if things could not be fixed it would be replaced at no cost. My first thing that needed help with was my furnace. When I called in for service I was told Furnaces are not handled that way. I am not happy.

Response from Choice Warranty was quick and easy! And their chosen contractor reacted same day and took care of my problem! Thank you for once again providing exactly who and what I needed! Keep up the good work! Your service is most appreciated!

Choice Home Warranty overall gives great help. We have used them several times. The only problem is the services dates change. I don't believe that this is the fault of Choice. There might be a problem with the repair being need, but the contractor will not provide service for two to three days.

I will absolutely recommend Choice Home Warranty to my friends and neighbors. I really appreciate all the reminders. Everything seems to be going the way it’s supposed to. The process of setting up the repair was easy and quick. The repair technician was identified and sent in a timely manner that made it easy the workaround.

Customer service rep was helpful and quick. Quick response with the emails for my claim. If the technician solves my problem, I will be very happy with Choice Home Warranty and will recommend it to friends. Service call is scheduled for tomorrow. We will see.

I am thankful for this card and I understand that I have to pay the balance to get a washer that will last. However, I wish that I could get the card sooner than a month. However, I have purchased the washer with my own funds and Lowe’s has said that I can get a refund of the amount of the card when it comes. Thank you again.

The technician was on time and even called to see if it was a good time to come. Upon arrival, he diagnosed the problem (leaking water from commode tank) and put in a new flush valve which he had in his truck and solved the issue. He cleaned any water spilled and was gone in about 30 minutes. He was very courteous and professional all the time.

This was my third time using Choice in the four years I’ve had them. This gentleman was extremely honest and helpful. I didn’t feel taken advantage of. He didn’t give me the run around about what the issue was or if the part was available. He communicated his ETA. He was quick and efficient. He followed process and procedure in terms of collecting payment. This service call restored my faith for certain!

You are fast in getting my problem solved. Don't have to wait long for someone to come out. LOVE IT!! The company that comes out is efficient and knowledgeable about the product and explains what is happening and what the results are.

The process for a claim is easy. The only thing I think you could work on is the timeline of when the repair can happen. It took more time than I expected to get someone out. Other than that we were satisfied.

Technician was prompt and courteous. He assessed the problem and got straight away with repair. He was personable yet professional and had all of the tools, equipment to complete the work same day. Communication before repair was effective with his company and aligned with communication from Choice Warranty. Great overall experience.

Plumber was on time. Fixed problem and but every bag and cleaned up. Only thing it took Choice a little to get a plumber to me. Was worth the wait. Tell all my friends and family to get Choice. It's worth it. I hope price doesn't go up too much when I have to renew.

Billy was right on time and very pleasant. He was informative about the necessary steps it will take to repair based on the age of the fridge. He explained he would do his best to get the parts necessary and would be in touch via My Choice Home Warranty claim.

I can’t say I’m very pleased with my experience. While I appreciate some aspects of my home warranty, for the amount of claims I have filed I’ve not had many things fixed. In this market, home buyers have to take some risk when purchasing a home and, unfortunately, it makes it easy for companies like this to take advantage of dysfunctional components that were overlooked during the home inspection. I’m grateful we were able to negotiate the sellers paying for our warranty, but if it was money out of my own pocket I would be pretty pissed off (even more-so than I already am). At this point, I would not recommend this company for a home warranty, even the most expensive package which is what we got.

Very quick response after my report of leaky refrigerator. I was pleased to see their email response immediately. The technician came in courteous and respectable manner. He fixed it right away! So glad he has released our worry and concern. Choice warranty demonstrated their reliability. Great job!

I was very pleased with the customer service agent that took care of my issues today and would definitely recommend them to someone else. Thank you very much. I'm looking forward to seeing the technicians when they come to do their job.

We've had Choice Home Warranty now for a few years and have had to make a claim for dishwasher, refrigerator and garbage disposal. We purchased multiple years because we love the peace of mind it gives us. To date, we've had all claims attended to with minimal wait and cannot be happier. Recommended.

I was very happy with the contractor that was sent to my house to replace the water heater. They were very responsive and answered all questions and concerns. Quality work was done. I would definitely use them again in the future and recommend their services to others.

Setting up my appointment was very easy. I was able to do it right online. Less than 12 hours later my appointment was set up with a reputable company whom I have dealt with before and have been very pleased with. The gentleman showed up and was very polite. He did a fantastic job on the refrigerator and it works great.

Always getting denied for my claims! It’s ridiculous! I’m certain writing this will be a great excuse to deny me any future claims. It’s pretty sad when the people to send to do the repairs say that Choice is the worst!

The repair was hindered by the slow response of the insurance company to cover the repair. The technician was great. The insurance made every effort to effect the cheapest repair causing a delay for both the repair company and myself. Insurance seems like a good idea until you have to use it.

Problem with no heat. File a claim. In less than 4 hour technician assigned. Problem fixed on a Saturday. CHW services are available on weekend days as well as through the week. No delays or problems with finding a provider to assist in an emergency.

I contacted CHW to repair a burner on my high end JennAir radiant 36 inch cooktop. A technician came out and determined that the part necessary was unavailable. CHW agreed to replace. A day later they offer me $300.00 for a $2000 cooktop. I tried to communicate with someone of over a week, sent numerous emails and left a dozen messages, only to get a phone call from the resolution department that I would have a $3000 check in 30 days. Total scam company, do not waste your money!!

We have a clogged pipe from the kitchen sink. Choice says that because the plumber doesn't have access to the site of the clog (behind a wall) that it won't be covered. The warranty was a huge waste of money.

We had an issue with our dishwasher, CHW set us up with a technician and they came in about 2 days. Once the assessment was in, CHW wasted no time to let us know their decision on the appliance and will send us a voucher toward a new purchase. Easy.

Great job. Took two working days from time called in to replace disposal. We will recommend Choice Home Warranty to our kids or anyone else. When they say going to be there certain time and day you can set your watch on CHW.

Service was good. The problem was solved and the server was very informative, professional and timely. Very pleased. I hope if I need it in the future for any repair that I will get the same expert, kind, timely and professional service. I will definitely recommend Choice Warranty to my friends and family. Simply the best. Can't go wrong with Choice Warranty.

Electrical technician -Cezar arrived on time and readily assessed our electrical issues. The light portion of our ceiling fan was defective he said and would readily report for possible part replacement. He fixed our wall defective sockets and finished his work in no time.

It has been 2 weeks since a repairman came out and look at my washer. He determined that it need to be replaced. But I am still waiting on a reply from Choice warranty about the final determination for the replacement. I keep getting the run around about the final decision and it very frustrating. This will definitely determine if I choose to stay with Choice Warranty after this ordeal.

I contacted them on the weekend, and they immediately replied with a date and time for the repairman to come look at the issue the very next business day. Really fast efficient service. Great customer service. Pleasant and very well qualified contractor. Took care of the problem and provided a credit for a new washer.

Sales rep was very informative, coverage is perfect. Everything I wanted coverage on was in the package. Made the process very easy. Took less than 5 minutes to set up and will give the buyer of my home a peace of mind.

It took several days to get someone out here, but they finally came out and fixed my furnace. He was very polite and efficient. It was a heating element. They had a problem finding someone that would work on it. I'm not sure why. Maybe they only use certain companies.

My furnace was making all kinds of grinding noises. Called Choice Home warranty, set up a claim and was then contacted by the Company coming out to look at furnace. It all went so flawless. I was actually amazed. Thank you. Yes it now works like brand new.

It was so easy to file a claim and then get scheduled and rescheduled for my appliance to get repaired. I received notifications on when my technician was coming and once he arrived I was able to ask questions of what he was doing.

No problem with service. Case manager helped a lot. Very satisfied, more than in years back. Choice Warranty is worth the expense, customer Service is top-notched, would recommend to others as I was recommended years ago, from a co-worker who had been a member.

An appointment was made for Saturday Dec 4 to check out our heating unit. They were a no call no show. I called Energy Saver on Monday since you guys would not answer their phone. Energy Saver had a Tech. out in 20 minutes. Found a freon leak on the outside unit and a small on on the coils inside. They are calling me back at 8:30 this morning on a price of new system. I believe this is why we pay you a monthly fee for better service. What happened?

Choice represents in their sales dept in signing up new customers a policy that will repair or replace your appliance up to a maximum of 3000 dollars. ABSOLUTELY FALSE. THEY WILL OFFER AN "ACTUAL CASH OFFER THAT IS YOUR APPLIANCE AT A DEPRECIATED COST. LIES!!

Set appointment to check ice maker in refrigerator. Not making ice. Followed up with confirmation. Changed time when so requested. Couldn't have been any nicer. App't canceled morning of -- started making ice on its own. Do not plan to reschedule at this time unless the ice maker goes on the fritz again.

The refrigerator is making a knocking sound sometimes. Nothing was done because it didn't make the noise while he was here. The problem still here and it is hard to predict when it will happen. Top rating for quick service. 5.

A claim was issued and immediately case was taken care of. Despite the 1st appointment was missed by the technician later he came and was very fast to fix the problem. I would recommend Choice Home Warranty. So far has been responsive.

We got off to a slow start but once Yvette got involved she smoothed everything over and did what she could to satisfy me. Great communication skills, did what she said she was going to do, and was a true professional. Thank you, Yvette.

Very quick response. Case manager assigned to me was terrific. Claim was resolved in less than 5 minutes. This is the second time I have had to use my warranty, and both times were a quick resolution. I would definitely recommend.