Choice Home Warranty Reviews

Technician was great. I had to call myself to get someone here to fix the problem. Waited a week and never heard from a technician from Choice. Was very disappointed. Once I called Jarboe, they were out the next day and did an excellent job. Will use them again anytime. The reason for the marks below is for Choice Home Warranty, not Jarboe.

The representative was very professional and personable. He provided clear and concise answers to all my questions. This has been one of the most accurate and pleasant experiences I have had with home warranty companies. I had a very pleasant experience with Charlies **.

Easy service and fantastic communication from Rican Heating and A/C. I would highly recommend. They were able to fix our A/C very quickly and were willing to go the extra mile with communicating every step of the way. There was no additional out of pocket cost more than the service fee.

Repairman was prompt and showed up early. Although that issue wasn’t covered under the home warranty, the repairman offered a maintenance service for a reasonable price. I was very happy with the service and would definitely recommend the company.

I had called to report a problem with my bathroom drain for the second time but that was not the issue with the call. I had told the gentleman on the phone that I had first called on Sunday and after being on hold for 30 minutes I chose to be called back. The recording says that you will be called back in the order that the call was received, when I called back on Wed. and was lucky enough to have someone answer I questioned the man about not getting my call returned after 4 days and he said they have 1000s of calls to return. I questioned waiting 4 days and his response was, "We are available 24/7. You should just keep trying to call us back." If that is the solution why offer the call back service?

My last experience with Choice Home was terrible! My Case Manager name is Nikole **, whom to this day I haven't spoken to her. Her phone goes directly to voicemail. I have tried for three weeks to solve this issue. We requested multiple times for a Supervisor to call us back and to date it has never happen! I also requested Nikole's Supervisor to call me and I have yet to get that call. Finally on yesterday, Sep. 3rd a gentleman by the name of Edward ID # **, is the only person who has helped me. After this issue has been solved, I will no longer be interested in staying with Choice Home. I have never seen Customer Service like this and I've been with Choice for quite a few years.

This was our first time using Choice Home Warranty and we can say that we are impressed by their response. Time and date were booked but the Engineer came out on site before the due date and sorted out the system in 30 minutes. He was super helpful, polite and did a great job. Super big thank you to you all!

For some reason I couldn't make contact with vendor. After repeated calls to CHOICE without getting name of the vendor, I called one at random. GAGNE responded and charged me approx $180 for the Service. This $180 charge was in addition to the $50 already paid to CHOICE. Total cost approx $230 instead of the $50 I expected.

My wife & I have used this company before they fixed our furnace very fair and honest. We have even resident to use them for a maintenance on our Central heat&Air. My hubby has MS and central air is not a luxury it a medical necessity, heat is horrible for people with MS. Workers are polite, and answer any & all my questions. Explained just what is wrong and what is needed to fix.

AC had stopped working during the hottest week of the year. We were without AC for 4 days and had to leave home because of inside temperature. The technician that came out was very courteous, polite and knowledgeable -- but it took a long time to get the Freon needed.

The tech from Omars express, was very knowledgeable, courteous, got the job right the first time. He worked with me to do the job within my timelines, as I work full time and a caregiver and worked with me the entire time. Now that is great customer service.

I was very pleased with my service. My tech was prompt, thorough and kind. He educated me on what he had fixed and about taking care of my appliances. He even gave me information on how to find the best deals for my fridge drawers.

The service technician from Cooks Heating and Cooling was excellent. I was disappointed when I was asked to get my own repair service due to they could not find anyone to complete the job in a reasonable time. Upon my second call to Choice Home Warranty I was notified I would hear from someone the next day. It was Cooks Heating and Cooling would do the work. My wait was only two days due to a weekend. Why did I have to call a second time?

AC is short cycling and not cooling well. The outside. Unit also is noisy. Electrical bill continues to increase and we believe this is the reason why. The technician believes the panel board and the downstairs thermostat both need replacement.

I had just returned from a trip from California. On Sept 2, 2020 about 3pm I turned on the AC unit to cool down the house. It was about 105 outside. About 8:30 pm I noticed that the AC was not coming on anymore. I call Choice Home Warranty about 9:30.pm. A claim was opened. At 1:30 pm the next day a services tech came and fixed my unit. Thank you for such great services Choice Warranty!!!! George **

The technician came to my house a week early and figured out what was wrong right away. I was happy about that. Hopefully he can comeback fast and actually fix the issue. The customer service was great and made me feel comfortable.

The Sales person name Mark were so helpful and explain every details. Very pleasant and knowledgeable. He explains clearly my plan and I'm so happy With my savings compare to my Old insurance company. I called again and another answered the phone and the same experience with the person.. So accommodating.

Chris Wenzler plumbing was an absolutely fantastic experience! Very personable and professional and responded very quickly. He got both my problems fixed within 24 hours, and even worked me in before the holiday weekend so I didn't have to wait 3 days. I can't say enough good things!

So our water heater broke on Wednesday afternoon and I put in a claim on Thursday morning. I was told that a company would be out to check out the problem 8 days from now. That is completely unacceptable. I know it's just cold showers but 8 days? Glad it wasn't our furnace in February.

Very satisfied with the response time and technician was knowledgeable and did a great job. Air Enforcement is a superior service. I am happy thus far with Choice Warranty. Our Air Conditioning thermostat was a large problem and the technician tackled the issue with knowledge. This will complete my review as I have to bring my kids to school.

The electricians sent to our home were wonderful; honest, helpful and took care of the electrical issue we were having. They were on time, listened to our problem to determine the best way to fix the issue. Thank you CHW for your help!

Zero help offered for a covered issue even though had coverage for years on multiple properties, I have two units at this primary residence. One broke down about a month ago and $1500 was paid to replace the unit that costed me $3700. Nothing for this second unit of same age and I will have to pay $4100 for this unit all out of pocket. I am looking to move all my properties to a different Warranty Company after this denial.

AC was not cooling the 2nd floor. Contacted Choice Home Warranty on Saturday morning and was given an appointment on Monday. AC was repaired fast and service was very professional. Very happy with the service from Choice Home Warranty and would recommend it to others.

My AC wasn’t working, they did a great job fixing and cleaning the unit. The only problem I had with them was, they gave me a appointment time from 7-11am so I took a half day off. They didn’t arrive until 1 and stayed until 645pm so I had to take the whole day off. Should have had a pm appointment.

He was very nice and thorough. Did a very good job and reviewed his work and next steps with me. Seemed knowledgeable. He was polite. Would recommend him to others for air conditioning service. He also called in advance to give me time of arrival.

Excellent experience. He called me early in the morning to give me a more accurate time of the appt. He arrived right on time. He was courteous and got the job done quickly. Very impressed all the way around. This was our first experience with using the warranty company and they were quick to find a contractor to meet my needs.

Dan as very good with analysis the situation and solving the root cause of the leak. Appreciate is attitude and professionalism. We need more of Dan within the Choice Home Warranty circle to get satisfied customers. This particular claim of leak had a one day turn around which also appreciate. Other claims most times I have to wait for days to get someone in the house to look at the problem.

The service technician came out and was very professional. He fixed the issue in one day, it was the dryer, and replace the part they needed to be replaced. We had no problems. Choice Home Warranty was fast in response and they chose a great tech. I would recommend them fora warranty company in Houston. I've only ever had one issue and that was quickly resolved.

The service was great. The person who spoke to me was very courteous and helpful. She listed to my issue and followed up back with sufficient details. I have already referred couple of my friends to Choice Home Warranty. Thanks.

The technician did a great job. Unfortunately the disposal did not act up like it has over the last couple months. But the technician still took it apart and cleaned. It still is working properly and without the clanking as if there is something wrong. It is working great now.

I called to set up an appointment to fix my air conditioner that was leaking. I had Mars fix the problem. It was very easy fix. However I was under the impression that Choice sent them because they said they put a rush. I paid the 125 service fee. Then I get three other calls and three different appointments from three different people. I asked Mars if Choice send them and they said, "Not sure we get sent by so many people not sure who?" Of course I was contacted in the morning and informed that Mars was coming over today and they did. But the service call was not 45 dollars. It was 125. Would like a reimbursement. This was so wrong from the start.

Cement Ponds came out and inspected my Pool Pump and found the leak, they had to replace the parts and thus had to go and order the parts and get permission from CHW to repair, they came out a day later and repaired it and everything is good. I'm happy with their work.

The tech showed up on time and was very friendly. Knew what he was doing and did it fast. I am very happy. This is the first time I've had to use the service but am very happy so far. Mike's heating & air. Would recommend Choice Home Warranty.

The representative was very helpful but I was not satisfied with the answer I got about what was covered in my plan. I was not aware of the stipulation of the air conditioning repair. If I am paying for a warranty I should not have to call a repairman outside of the warranty.

I was looking to discuss a plan for my home and spoke with Jason. He was very patient and provided several options as well, which shows his care for the customer. He also informed me of a longer term plan which saves money and provides increased value and I ended up signing for it. Great experience!

The sales person was good and did a good job of getting me the best deal. Thanks, have a great day. Will perhaps use you guys again in the future, I feel that I did hopefully get what I paid for and all.

I called Choice on Sunday to get help with My Home AC not working. I was set up with a technician on Wednesday. Technician was great, troubleshot my unit and determined the Compressor was not operating. Unit is 9 years old, and compressor is still under warranty (Rheem). Wednesday night I am informed that it is not covered. A compressor should last longer than 9 years so my compressor must have suffered a catastrophic failure. Pretty amazing diagnosis over the internet simply determined by the Techs Ohm meter reading, compressor was not removed or closely inspected, system is sealed and holds proper pressures for current temperature conditions, coolant is full and no signs of leak in the system.

I had multiple plumbing needs all at the same time. Most were covered by my home warranty which saved me hundreds of dollars. Also, the RIGHTWAY plumbing was professional and provided excellent service. The Home Warranty representative was attentive to my concerns.

Great customer service to change from another company to this one. They were able to offer me what I was looking for and at a better price. Prices were very competitive and they were able to offer me the best deal.

Thanks To Choice Home Warranty. My hot water heater went out and they replace in less than 5 days. The Plumber was very good at what he was doing and my wife and I were very satisfied with his work. Thanks CHOICE.

We are still waiting for a technician to be assigned. What happens if you don't find one? It is very difficult to contact your company.. We need to have someone contact us. Do we get compensated if you can't find one.

I was pleased to get a great deal on my new Home Warranty plan. And was appreciative that my customer service agent was offering an even better deal (albeit over a longer time horizon). However, after politely declining a few times he kept pushing for the new deal. I started to get frustrated because he couldn't accept "no" for an answer and was very close to declining service completely. We eventually ended it, though.

The employee was nice and very knowledgeable. I qualified for the new home program and I wouldn’t have known it if the employee hadn’t been knowledgeable and known his product. I will recommend your company to my clients, coworkers and family members. I hope the company will be good if I have a problem with my house.

Please just go ahead a cancel my account and I will find another. There has been several time that I have had to get my on techs and they are unwilling to work with you due to nonpayments on your side.

Master Plumbing was excellent to work with. Kept us posted the whole time. Had to order part and very good communication. I would recommend them to anyone that needed a good plumbing company. Thank you.

Anthony was awesome! He worked very hard to assure I received all the coverage I needed and he explained all of the plans thoroughly so I could make the right choice for me. I will recommend Choice to all my friends and family.

Replacement of pool/spa clock. Clock cease working this morning - called CHW and immediately got claim #. Repair technician called - submitted an invoice which I am about to submit to CHW for approval & payment - only $275.00. This invoice should be approved immediately.

Everything went smoothly. Service technician was very polite. Choice also prompted service company immediately. I will recommend Choice Warranty to all my friends. They always answer service call immediately. Thank you. Recently, I have so many problems and Choice Warranty taken care of that.

Had to pay out pocket. The whole point of warranty was so I didn't have to pay more the deductible. Even tech said part should have been part of contract. I may just decide to cancel if this happens again

Technician was prompt and work was completed in a timely manner. Communication was great. He called before arriving and gave an accurate ETA. I had to leave for work but I was contacted and advised job was complete. Kudos! I would recommend to a family or friend.

My policy isn't due to expire until 9-26-2020. I have been constantly harassed by sales people since July. It reminds me of doing business with a "tote the note used car lot". And then when I have an actual need to use my policy no one wants to communicate in a professional manner or give straight answers. The disclaimer on this form speaks volumes - a reminder to be civil must suggest there are a lot of unhappy customers!

I made 2 claims and have been unable to access any reimbursement forms online, and no one answers the 1-800 number. My claims are honest and need to be addressed: fridge leaks water from underneath and fan in the furnace stopped working... I would like some help to getting the reimbursement forms.

I had one technician come out to the property and made the problem worse. The second technician ordered a new part but never showed to install. Third and fourth would schedule appointments but not show. This process was over 2 months and had to call my own repair guy. Choice could not get someone to fix my problem after 2 months. Their technicians that did showed would take 2 weeks to schedule and appeared to be underqualified. Customer service was little help and not responsive to emails or phone calls.

I like Choice Home Warranty. I have bought this for many years, every time I met problems, I called them, they would arrange an engineer come to my place help us to solve the problem in a short time. With Choice home warranty, I don’t need to worry. And yesterday the air conditioner was repaired by Engineer Aichi, he is very professional and nice. He solved the problem of the air conditioner for us. I trust Choice home warranty.

Fast, reliable, great service, friendly, I called Choice Home Warranty because problems with my air conditioning unit and in less than 24 hours the technician show up and fix the problem. Was very professional and accurate. I’m very satisfied with choice home warranty.

I had a couple of plumbing issues like: Low water pressure in sink faucets: Fixed. Broken sink stopper lever: Fixed. Broken toilet flush lever: Did not fix; no available parts: the service man did not offer to return with proper parts. Overall it's OK.

I called Choice for my microwave, and it was a good experience. The receiver from Choice took my call, got to work with my issues, and set up an appointment to access the situation with no problem. I am happy with the company, and has recommended it to a family member.

My air conditioner went out and I filled a claim on the Choice Warranty website. The next morning the repair man came out and fixed the system, he had everything on his truck needed to make the repair.. Outstanding service all the way around. I strongly recommend Choice Warranty..

Choice is very responsive whenever we've had a problem. The repair was covered and fixed right away. Tenant is happy that the AC is back on! I recommend Choice to anyone who would like to remove the stress of unexpected repairs that comes with homeownership.

We spent 45 days with NO air conditioner in the middle of the summer!!! We took you up on offer after 7 days of no air conditioning to get our own tech. We submitted their recommendation but your set us up for failure because you want to discuss the repair with the certified tech who doesn't have time to wait to speak to your insurance folks. After 21 days of waiting for your approved contractor, Choice sent out an incompetent, first time contractor, who wasted a week of our time and never submitted the repair request. We spent the $49 for our contractor then $45 for your first contractor Jack of All Trades who did absolutely nothing.

Ac quit and I got in touch with Choice Home Warranty and they took it from there. Very professional and prompt. I am impressed. I am so glad I signed up with choice and also this is the one my realtor mentioned previously but I had forgotten but luckily I did choose the right one. I have recommended to my sister and also to another friend.

The HVAC Tech who came to my home on 2 Sep was great. He discovered/confirmed no gas leaks and after talking telephonically with an Inspector, completed the bubble & leak tests a 2nd time. I have nothing more to say.

Paid for a service to find out the valve that makes the A/C run in our bedrooms is not covered by our home warranty. Filed an appeal immediately and got a case manager. Took 6 days to get in contact with her and she said it’s not a covered part. Thank you for another week without A/C. Asked for a supervisor to contact me before 3:30pm, as I work nights. 3 days later supervisor calls me at work. I ask her to call me in the morning. 48 hours later and still no contact from a supervisor and still no A/C in the bedrooms. How am I to trust you when you won’t cover a valve on my air conditioning system? You also keep sending emails to refer friends. How can I refer friends when your company has left us to swelter in the heat? This A/C unit is only 6 years old. Your customer service is in a severe decline. My past experiences have been not been difficult. Very, very disappointed!!!

The tech was friendly. He was very knowledgeable and had my system fixed quicker than expected. Please give him a bonus. I was impressed with the fact the technician very safety cautious about wearing PPE during his visit. Thank you for the quick response time.

Since yesterday I was trying to place a claim and I could not. However, today I spoke with Abernice and she was able to figured out the new cap on my account and able to place the new claim. It was cumbersome yesterday since I was told that I reached the maximum on plumbing even though that I explained the reps that the new cycle started in July 2020.

Choice was very slow in addressing my problem, I have now learned that Covid is not as big a problem in getting techs to repair issues. It's Choice reputation with service techs. The repairman was very knowledgeable and repaired my AC.

Technician came within time window, was courteous and efficient on the repair. Collected the co-pay and unit was back in service. Technicians wore masks and practiced effective safety and distancing guidelines. Warranty program has been cost efficient based on cost, term and age of home.

I am extremely upset with this experience! This is my first claim! At first it was denied! I called and explained that I was told when I initially signed up that my air conditioner would be covered. Since I explained to your sales person that ALL my other appliances were brand new I was only concerned my air conditioners. I was assured that other than a $75 service charge, my air conditioner would be fixed or replaced if needed! Based on this initial information, I joined and paid for one year.

Great job. The technician was quick, professional and knew what he was doing. He had a replacement available which was fantastic and unexpected. Highly recommend and would use him again. Claim was submitted that day and appointment was provided for 3 - 8 window same day, liked that (would have preferred a tighter window and a call from supplier, but can't complain since service was great).

Very pleased with service and especially with negotiations with replacement cost. They were very flexible on cost of replacement but you cannot base replacement cost on YOUR cost because you buy in bulk therefore you pay less than we the consumer does. Also Garage R Us is NOT a good repair choice. He tried to con us into a repair that the burned motor was hidden in the cost. Not good business practices !! For garage door repair. Victor for the refridge was fantastic!!!

The technician was great and seem to know his job. He got my refrigerator a temporary fix and will need to come back to replace the motor. I had to threw away a freezer full of food. I pray after the motor is replaced everything will be great!

Response by Universal Repair was quick and the young man explained the problem about the compensator clearly so even I at 78 could understand. You approved the repair quickly and I am told the part will be installed in about four days as they had to order the part. I liked using your website instead of waiting on the phone for a long period of time. This is my first experience with Choice and I was very pleased. My former similar company was nowhere as responsive or helpful. Thanks!

CHW promptly scheduled the earliest available service call which was 2-days away. The vendor was able to get to us the next day. The technician was professional and courteous. He explained and showed us the problem. He made additional recommendations which were appreciated. I was satisfied with the work and competency of the technician and vendor. Thank you Choice for choosing excellent providers.

The tech (Mostafa) from Lion King Plumbing knew the issue and corrected it. He was very professional and completed the job on time. He also corrected a small issue with the pipe as how it was installed by the previous installer.

Totally please. I was surprise how fast Choice responded, would highly recommend Choice, there were no hassle, Good customer service. When I call to place my order the receptionist was very polite. Keep up the good work and you will always have good business..

Great service and repairs. They came within 24 hrs and repaired our AC. I’ve had to wait days with other service departments to just have them call to make appointment. Awesome service!! Especially with the current situation with Covid, and how it has affected lots of businesses. Thank you!!

When you add up the monthly fee, the $60 service fee, the prorated value of your appliance and the cost of installation - what they offer is a pittance. We’ll be cancelling our warranty program and putting that money in a savings account. All of our appliances are over 10 years old and they will not replace any of them at near cost. This program is a joke and a waste of your money!

We had our washing machine stop working right in the middle of a load of laundry. We called Choice and told them what happened and they contacted a repair company. The appliance company came out and checked machine out and told us they would have to order the part to fix machine. It took 1 extra day for the part to come in, and we were in contact with the repair crew so we knew what was happening. They got the part and came earlier than expected and fixed the machine. We could not be happier! Choice Home Warranty is a great company to deal with. Thank You!

If you need emergency service for an appliance or electrical unit. Find another company for your warranty. My AC unit went out on Friday evening and I did not get a repairman until Monday. I call them back and explain to them that it was a 105, 106, 106 respectively. All they did was reassign my case. I will not renew my home owners warranty with them!!! You've been warned.

Not blowing air, technician checked motor and it was no good, so he had to locate the motor the motor and order took 2 days to get part in. As soon as it arrived he came to install. Completed work on the 5 day of no air.

I called today to inquire about the service. The person who assisted me. I can't tell you his name because he talked very fast. He explained the service in one minute or less. When I ask him to slow down so could understand he still proceeded to explain quickly. I have no confirmation email. I don't really know what I'm paying for. It's wrong to be treated in this way when you're paying for a service.

CHW told me someone would be out to fix the problem on Monday. Then I received a call from OSP Plumbing called to schedule for Tuesday. A bit of conflicting info. The tech arrived within the time frame, but did not call when he was on his way. He was professional & courteous & had the repairs done quickly.

My air conditioner was not working for 2 days and it was very hot. Called CHW and I was assigned a technician who came out the next day to look at the unit. The technician was very professional and polite. He practiced social distancing and had his mask on the whole time. He was able to get the unit working in no time. I will recommend CHW to all my friends. I already have a friend of mine switch to CHW. Awesome job!!

Overall I was satisfied with the customer service I received and how quickly we were able to process this claim during this time of covid. I was able to afford the replacement unit and everyone is so friendly/understanding. I do wish it was processed faster but this is out of your control due to Covid.

It takes way too long for someone to come out. It took a whole month to get someone out here on one of my issues. $65 is too much to pay for every issue. They have good time on responding back to replies.

They couldn’t fix the thermostat but tech said First Choice would not replace the thermostat with a like kind. I have a programmable thermostat but he said replacement would not be programmable. Now I still have a thermostat that is not working correctly.

Over more than 8 months, I had been either trying to get repairs done on an icemaker and washing machine, I also requested multiple times to refund my money since I was getting nowhere with getting repairs done. The excuses from the case managers were ridiculous.

On Isaac's first visit, he changed a capacitor and the door worked just fine. The next day, the door stuck open again. He came out again very promptly and changed out the whole opener mechanism. Works great now. He and his helper worked fast and efficiently.

Tristan (?) was friendly, courteous, and prompt when I called in. It was easy to set up service for my refrigerator, washer, and, microwave in the same visit. I would, and have, highly recommend Choice Warranty to anyone I know, including family and friends.

I am really glad I have Choice Warranty. They handle my claims with kindness and speed. The young man from Rooter-Chris Plumbing came early, diagnosed and fixed my issue in less than 20 minutes. I will always recommend them to my neighbors. Thanks, Choice Home Warranty!

Fast service, reliable, given me a 6 months warranty regarding repair. Value for money. Knowledgeable. The response time is fast, just a phone call away and they responded immediately. I would recommend them to all my friends due to their fast service.

Mark from Sears Service did a great job. He only needed a few minutes to determine the problem and was able to correct the problem on the spot. He was very professional and left the area clean. This was the first time we have used Choice Home Warranty and there was no issues or hassle.

Sal ** was extremely professional and eager to assist. I quickly received a call after sending my information in online. He was knowledgeable and able to answer any and all questions I had. This process was much less daunting than I had previously imagined. Thank you!

Phone sales person provided good overview of program and was able to discount the policy for me as well as provide 13 months of coverage for the price of 12. I would recommend this warranty for anyone purchasing a home.

Technician was very knowledgeable. Checked the parts causing the issue and replaced them. Ensured working as expected. Explained all items to us how to maintain and what to look for. I would recommend them to come fix in the future.

A friend and neighbor recommended Choice Home Warranty to me. I was extremely happy with Choice's responsiveness to my inquiry. My experience with my account executive, Alan was very pleasant. He explained the policy program to me and provided me with value options to consider. He was responsive to a number of questions that I had. Though I hope that I do not have to use Choice's warranty in the future, I feel comfortable knowing that they will be there should I need them.

I was really surprised at how quick I was taken care of by phone, with past home warranty company’s, I have had to wait almost an hour on the phone. But almost no sooner than I made the call I was speaking with an associate. And this is one of the things that made me come back to Choice Home Warranty. Again, Thank you.

I called at 11:04 AM and spoke with Ronald ** regarding the purchase of a new home warranty policy. His presentation was rushed. The monthly payment of $47.50 was charged to my card before I fully realized what happened. During the call I had no time to think about any questions I may have; however, he was very keen on providing me information regarding the Senior Citizen special policy which totaled over $1,100.00.

The young man was helpful! He checked out the washer and said it needed a new part. He was going to order a new part and put it in next week. The spin action was making noise! At the end off the washing cycle, the clothes were pushed to one side of the machine!

If buying a home or considering a home warranty stay away from Choice Home Warranty. They run a scam and just want your money. If I could grade them any less I would. We have used them for over a year with no claims until recently. Our AC started blowing hot air last week so we contacted them to initiate a claim. They sent out Cortinas and Sons to check out our system. It was determined that the compressor was bad and was leaking freon. Choice denied the claim stating that the compressor was overheating and shorting out as well as throwing the circuit breaker to the unit. The breaker was never thrown nor did it ever need to be reset. We shut the system off to prevent the circulation of extremely hot air that was blowing throughout the house.

Customer service was lacking, would not recommend on a go forward basis. Waited 2 weeks for a resolution. The amount paid was not satisfactory, was given no other choice but to accept the amount offered on the settlement. More likely than not, I will not renew my policy.

no problems creating a service ticket and getting an appointment scheduled on a timely date. The service person arrived in the early part of the window which was great! Too many times a service person arrives in the last 30 minutes of the window, then has to stay beyond the window to complete the job. To me, this violates the spirit of setting a window.

Pool Cleaner shut down the pool pump because it was malfunctioning (smell of smoke). He advised replacing it immediately. Choice Warranty customer service representative was very efficient. He was helpful and explained the process; as well as what to expect.

Today I had the pleasure of speaking with Luke ** regarding a home warranty with Choice. Luke reviewed the options available to me and took time to understand my needs for the policy we were able to come to an agreement one the better fit, and was able to tie everything up very quickly. Luke was able to offer me an even better deal for 6 years at the cost of 5 (that’s a whole year free!). My experience today was a good one!!!

Let me tell you, 3 incident and all 3 were rejected. paid them for 2+ years and every claim was rejected. Want to cancel my service and that took 2 months (which they charged me for) then had to go thru my credit card company to dispute the charges.

A/C stopped working, the service person came and fixed the problem the next day. A wire had broken and replaced a condenser. The was very pleased with the service person and the experience. I feel very good about having a peace of mind about Choice.

The technician was so nice and he explained things so well. He was most respectful of my home and my time. He even liked my little pups. He arrived early in the allotted time. He made notes of what was needed.

Our on/off button stopped working on Saturday. We filed the claim and we were contacted via email that our claim had been assigned and a plumber was dispatched on Monday to make the repair and was very professional. We were pleased with the prompt response.

Wally - was superb in all respects. He diagnosed the problem and corrected the problem within an hour. He was very courteous and knowledgeable. A real professional. I would like to have Wally return if ever I have an A/C problem again. I appreciate the support we get from our Choice warranty agreement. Thanks.

I had to have an old faucet replaced in the kitchen as it no longer was working properly. Tom of Lancelot Home Repair did an excellent job as always. I have had him on prior jobs and always request him to do the servicing.

My microwave quit working. The serviceman determined it needed to be replaced. Although Choice's initial offer was a little low, they increased this and made a fair offer. Lowe's has ordered one to replace mine and will install it. And determined it needed to be replaced.

Plumbing: The technicians were very helpful and nice. On time and well knowledge. They called before to go and were in very good mood. They will change the bathroom faucet today. We have next visit to replace the part and be fixed.

Choice comes up with excuses not to pay every time I have a service call, which are few and far between. Choice advertisements are totally misleading and false. I consider Choice warranty service to be a joke & they should be forced to close down by the attorney general, whom I will write a formal complaint letter to. These feelings are expressed by others who also have used Choice in the past.

Todd was very professional and took the time to answer our questions. We were having some technical difficulty with our phones and he was very patient with us. He thanked me for my service to our country and just put us at ease.

Warranty is not good and have a emergency of no water in the house because well pump went out. No worries in a few days they will get someone out then will tell you, "Oh that’s not covered." Pay the $65 service fee and pay extra for well coverage and nothing basically is covered. I would think the regulator on/off switch would be a major part of a pump working and be covered but who am I. Just pay extra for no reason and of course two and half days later someone comes out. With three kids in the house and no water which me no bathrooms etc.... I would say would be a emergency guess not to Choice.

The technician that was sent was very Knowledgeable on his job. After installing the new garbage disposal he explained what was the issues. Victor is very professional with his job. And he is a very nice person. Thank you for your service Victor. I hope you gets sent again for any future work. Thank you again.

The technician was fast and courteous. The parts were ordered and the follow up appointment was moved up because the parts came in faster. I appreciate their willingness to adjust to the situation. I would recommend this service to anybody who needs to have home appliance service. Thank you very much.

I had a very hard time understanding the person I was talking to. Very distorted and only made out about every third word. It took MUCH longer than it should have but I think we got it. We think we can contact the people you sent previously but we may have multiple techs contact us. It was not easy to make it all out.

The Concept Renaissance Technician quickly analyzed the problem as a water heater leak. I am not pleased with the process required to have the tank replaced. The approval was within a few minutes, but the step after that seem to be redundant. I am now in the 3rd day with a leaking water heater and I still do not know when it will be replaced. Why? Please tell George Foreman not to tell people Choice Warranty will pay to repair or replace key systems in your home. That is false advertising.

I am very pleased with the service I have received from CHW. Each time I have called or put in a claim, it was answered in a timely manner. The service techs have always been very professional handling their business and seem to have care for my home, covering their shoes before entering, cleaning up after repair is completed. I would recommend them to family and friends.

Service technician arrived within the specified time window for service. He was professional and able to quickly to analyze and diagnose the issue and apply a solution. Technician wore his mask throughout the service call.

The tech that came to our house seemed very straightforward and honest about his comments of what he was doing and the steps he needed to do. The tech took photos of was wrong and said he would need to order the parts when he got the ok to do the repairs.

I was offered 650 to replace my refrigerator and can't find nothing with similar capacity or features for that amount. I hate CHW now. Looking to arbitrate and cancel now. Why do I have to pay more than half the balance to get something similar to what was covered. This is a ripoff. I would like fair compensation to replace my broken refrigerator.

Everything is working great. No more problems. He came in and found the problem and got it unstopped in a very professional way, cleaned up afterwards and left no mess. He was very courteous and knew exactly what needed to be done.

It was great that you found a company that would work with you on pumping the septic, but, the problem isn't fixed. There's an issue with the pump not working or not working correctly. I'll be starting another claim in a short time due to this.

They were on time, actually early, and very professional, accommodated my work schedule, and resolved my problem quickly. They came prepared with the right parts. They were dispatched and notified me of my date of service less than 6 hours from my claim submission.

Contractor arrived within time frame scheduled. Check unit and repaired. Turns out the local repair service is in my neighborhood. I wish him the best in his business and continued prosperity. Hopeful to see this young man in the community.

Cory with Blue Water Climate Control was polite and knowledgeable when he came to work on my HVAC system. He got me running better quickly and was quite helpful with tips about maintenance. I would highly recommend him and Blue Water Climate Control.

It took about a week or so to get someone over but the repair was fast as it was the motor going out. This warranty is worth the money if you are always needing repairs. I will be using Choice as long as I can. They also keep you updated with the tech name and business which I find that very helpful. They call you with an ETA to make sure someone is home.

Choice Home Warranty turns down claims. You have a $65 service fee and then when the repair is done you still have to pay for parts that you need to finish the job. I had a roof estimate and was turned down because the company said my chimney was damaged which is not true.

I did three loads of laundry and when I went into the hall bathroom I found that the bathtub was half full of dirty water and the shower in the master bath had run over the base. I called it in to Choice Home Warranty and relayed my problem, As of this day (2 days) no one has called be back.

I filed a claim for my air conditioner unit not getting cold. I was assigned a contractor 2 days later. The contractor scheduled an appointment but didn't call or show up the day of the appointment. I reached out to Choice to file a complaint. I finally got someone to answer after another 2 days. My claim finally got approval with me having a $425 out of pocket cost plus the $85 deductible. I reached out to Choice again for explanation but still haven't received a call back. In the meantime It's in the middle of August in Louisiana and my unit is still not repaired. I have paid all the out of pocket costs and the deductible but it's now September 1st and I still haven't received a call back from Choice. I have never been so frustrated in all my life. Needless to say, this will be my last time I deal with Choice Home Warranty.

When my air went out in 118. I called you. After no help from you. I called every a/c person within many miles of us. NO ONE would take the call. NO ONE will deal with your company. Then you had excuses on why my repairman wouldn’t and couldn’t be paid by you. Now my garage door opener goes out. Find out you weasel out of ever repair With every excuse you can use. Does anyone get paid. You are a useless company that is ripping off all your customers. Know this complaint won’t do any good but my media post will!

Excellent Customer Service. The serviceman was on time. He serviced the air conditioner and explained what he was doing. I would recommend this service to others. This is a great company. I recommend this company to my friends. I would recommend it to anyone that needs a great company. They serviced my plumbing and it was done in a timely manner.

The service technician was courteous, professional, and knowledgeable. He asked questions about the problem and proceeded to ascertain the problem. He answered all of my questions. The technician explained the Choice Warranty claim process to me to ensure that I was understood how and when the job would be completed.

Updated on 09/01/2020: Still waiting on a Repair for over a month. I’m trying to get a refund for the unused portion of my contract and immediately the customer service representative put me on hold each time I have called (in excess of one hour and twenty nine minutes). I was told since customer service is teleworking because of COVID no supervisor or manager are available to discuss my issue. Choice Warranty WILL NOT replace any of your appliances but WILL have you wait for months on repairs. Buyers BEWARE!

Compressor quit about 1 pm Sunday. Called CHW and told them the problem. Someone called me back and said I was scheduled between 3 and 8 Monday. Monday morning around 9 AM someone called and said they could be there in 30 min. The ac guy came out and fixed whatever the problem was and it's working fine. By 11 am he was gone and everything is working.

Great Tech. Quick Diagnosis. Our units have been making noise. Tim quickly found that they were low on gas. He understood the warranty and its coverage issues and gave me options on the repair. All of his answers made sense. Pricing was on par with industry standards. Had a game plan for future on maintenance. Would definitely call again! Reasonable rates and very honest and trustworthy.

Andrew was very knowledgeable and provided all the warranty options and prices available. His assistance allow me to make an informed decision for coverage on my home! Andrew also showed great patience in answering my questions. I hope I won't need to make a service call, but I do need one my coverage should be sufficient.

Technician who came out was very respectful, answered all our questions. Took his time to find out what was causing the unit not to work and to make sure it was working before he left. I would definitely recommend him and also would like him if needed in the future.

I entered a claim on a Tuesday at 12:25pm. Since then I have been directed to many other ads and programs but have seen no action on my claim. Other times this has been an easy site to navigate. Not today!!

What a knowledgeable person that I had gotten to take the wty out for me and PATIENCE? Thank you guys. Hope you stay in business for a very very long time. Will recommend this company to whomever I know could use it.

I have used this service a few times, and I am truly shocked at the speed and quality (in a positive way). I would recommend this to everyone I know. I signed up for four more years. The price vs value is incredible.

Agent was very knowledgeable and helpful. He took his time and was patient with me. Made sure everything was in order. I had several claims to attend to and he helped with each one. He explained the process about getting emails and calls from the technicians and left nothing uncovered.

The person that phone call went to was direct and professional. She answered every question to my satisfaction. She asked for all my questions, very prompted answered everything, She then told me to look in my inbox for an email telling me when they would be able to be here and fix my washer.

I talked with Jake ** and he made the entire process an excellent experience. He was able to lock a great rate for having 3 hours insured. Would definitely recommend it. His extension is **. Call him and he will get you a great coverage value for the money.

The service provider was Sears. I was kept informed as to the time I could expect the serviceman. HE WAS ON TIME AND HAD THE NEW INSTALLATION DONE IN A VERY QUICK TIME. I was very satisfied with the choice of Sears to make the repair.

It has became a challenge trying to reach CHW. Each time I had to wait for long and when someone finally got on the phone, most often I get mix messages. I wish that the information delivery are saved. For example, I had claims and the technician came, prior to the technician's arrival, CHW indicated I wouldn't be required to pay the $45 visit fee because CHW owed me $45. Sadly, the technician came and demand I must pay and it has to be in cash.

I submitted the claim on Saturday morning as an emergency, had flooding. I received a plumber early Monday morning! Had to travel 5 miles each way to use a pubic restroom. I just received the runaround from your service. I called a plumbing company that you use and they told me they could have been here on Sunday morning!

Choice Warranty is a joke .... You make it almost impossible to get coverage when you can not send one of your recommended contractors & then I have to use my own. You seem to pride yourself in denying a claim due to improper reporting.

Person on the phone (Clarence) wasn't listening to what I was asking and sold me the wrong policy. Now it is impossible to talk to anyone at Choice to try to cancel what he did and reorder the right policy. Not impressed at all! I need someone to call me (fat chance) to make this right otherwise I will be calling the BBB and providing negative reviews at every opportunity.

Very quick to get a tech out to take care of any kind of repair. I was with another Home warranty company at my old house. And I had quit using Home Warranty companies altogether. Choice has restored my faith in Home Warranty companies.

Marc ** was knowledgeable, patient and clear in describing your plans. This is not the first company I contacted so it was refreshing to have a non-pressure positive experience. Marc let your quality of your product sell itself... I even signed up for a multi-year deal.

Awesome service, professional, on time, friendly, easy to schedule appointment. Great follow up on appointment times. Very fast turn around on the request. Extremely satisfied with the way this was handled. Would recommend to others. Feel confident in the work performed.

I called to make a claim and less than 5 minutes later, my appointment was scheduled the same day. Now that is fast service! If I had to recommend Choice warranty, I would tell all my homeowner friends and family to go with this company.

Got up Sunday morning the A/C had gone out overnight. Went to Choice website and filed claim. Received an e-mail from choice stating the contractor would be at my house Monday morning between 7am and 11am. I was impressed. Then to my disbelief the A/C contractor showed up at my house a couple of hours later on Sunday. I did not have to suffer through a 100 degree day.

The technician with Genesis Heating and Air was courteous and professional. He called to let me know when he was on his way and was pleasant to speak to. He came earlier than expected and this was much appreciated. He is fair and honest. Thank you!

We are waiting on approval from Choice Home Warranty and then getting the part to repair our washing machine. The technician arrived on time and was very easy to work with, he resolved the problem and is currently waiting on approval and parts.

Our technician was amazing and thorough! I would highly recommend him! He came to the house, assessed what was wrong and immediately went to work fixing it. He even found a short in our wiring. I am extremely grateful. Having a house in AZ in the summer without AC is impossible.

JAS was fast and efficient and was in and out in a hour with repair complete. We would use them again. Choice obviously needs more repair techs as they took almost a week to assign this repair, hoping this is not a trend for my warranty company.

Thank you for taking care the claim. The process was somewhat difficult with the communication between CW and the service company, it took two days to finally resolve the approval to complete the work. In the meantime I sat home with no kitchen sink.

My AC went out again. I was on the schedule for Tuesday. I contact Jack at Smith Mechanical. He was out of town. He stated he would be back in town on Sunday evening, and he will come to my home. He did get and get my AC working. I was so happy.

The assigned technician did not arrive as scheduled. I cancelled the appointment after it was rescheduled for the next day. I called a local plumber after cancelling and had a plumber at my house within 45 minutes and getting a new hot water heater installed today. Bottom line, I have been very disappointed with CHW. A good lesson in reading the fine print before purchasing a home warranty.

The agent was very professional and the service was excellent and the appointment was set up in a expedious manner. My only thing that I did not care about was that the agent spoke too fast and very not very clear on her words due to her accent,

The repairman from Quality Appliance was very knowledgeable about the Maytag Neptune washer and dryer. He had the dryer up and running quietly in no time. The washer, he said he would check for the part and get back to me.

Unstoppers Inc. was great. They came out earlier than I scheduled and resolved the issue timely. Their customer service was great. They also respected my home. The gentleman took his shoes off before coming in my home and wore his mask.

I filed my first claim on a Thursday evening, work was ultimately completed by the following Monday afternoon. I felt that given the nature of the problem, I would have received a quicker resolution. A plumbing back up with nasty smelling water sprayed throughout my laundry room was quite unpleasant. Unable to use kitchen or laundry plumbing while awaiting a response. Didn't much care for the email I received telling me that Choice was having a difficult time locating someone to do the work and that I was welcome to handle it myself and submit for reimbursement. For a first time claim, that did not leave me with any "warm/fuzzy" feeling.

There was no problem, I just wasn't familiar with how to test the a/c. I felt silly, but he was very understanding. The room was not cooling, properly. I personally think the room should have its own thermostat since it is so far away from the thermostat.

James educated me on what to do and showed me what was wrong. I will definitely recommend him to anyone who needs HVAC support. I can appreciate the work ethics of a small business. The quick response from Choice was a good surprise as well.

We didn't have A/C in the house for several days. When the technician arrived, we were very relieved. He had a lot of trouble diagnosing the problem. He could have given up and said that the unit was not repairable. But, he didn't. He was persistent and kept looking for the root cause of the problem. With a little help from his supervisor by phone, he did identify the problem and fix it. He was polite and persistent in seeking a solution to the problem. He kept us informed all along the way as to what he was doing next. This is the second problem I've had with this unit in a year. Both times, it took the techs a long time to finally correct the problem. I'm beginning to think that the problem is with the unit.

I've been without AC since July 3rd. You were unable to find ANY company in the area that would jump through your ridiculous hoops so I had to. I was able to convince a local company to at least TRY to, but they were NEVER able to completely satisfy your never ending requirements...to which you kept ADDING to. You don't assign someone to my claim so when I do communicate with you I NEVER speak to, or get responses from the same person, and I'm often told completely different things. UNBELIEVABLE.

The repair on my air conditioner was quick and so appreciated. The repair person was knowledgeable, professional, and able to get to us a day earlier than anticipated. Feel like temps were 110 and I was scheduled for surgery the next day, so we were so Grateful that they were able to come early. As always the entire experience was very professional and helpful.

JAS Appliance Repair technicians arrived about 30 min early for appointment, which is nice. They were very pleasant. They repaired the problem within about 45 min. The heat pump system is working fine. Technicians were very efficient in their process. Thanks for sending competent technicians. I appreciate the support.

I was without a/c during the hard summer days without regard to my problem when they specifically advertise on tv that they cover all appliances, and it’s in the contract, can’t get repair, they only answer new customers new policies, it’s a shame that company doesn’t honor their contracts and I have to suffer because they don’t want to pay claims, every business has losses and they shouldn’t be different. Do not trust Choice Warranty.

Greg was great, sign up was easy and he was very friendly and welcoming. The sign up process was very friendly and we look forward to working with you guys in the future. Payment was also very efficient. All I need to say is that Greg was great and I look forward to working with you guys...

Was very very pleased with the service I received from CHW. I was contacted immediately after filing a claim regarding my garage door opener not working. They sent a certified electrician, who contacted me the next day to set up an appointment to assess the claim. The electrician was very knowledgeable and replaced the opener in about an hour and a half. Very great experience.

Choice Home Warranty clearly says, "If we can't fix it, we will replace it." Lies, lies, lies, excuses one after another. Washer not working, repairman said it's too old and needs to be replaced. Choice said they would let me speak to a manager, no calls back. Countless days and nights waiting for someone to pick up or call back. Horrible experience. Then they offered me 300.00. What happened to "We will replace it." Again lies, lies, lies. I think I will sue Choice and George Foreman for advertising lies.

Repair techs were prompt and courteous and handled the repairs professionally. Appointments were accurate and timely. Considering all the delays with coronavirus, everything was handled extremely well. We have had this company for more than three years, and we never had any appliance or system problems until this year. We have had 4 claims in the last 3 months.

AC claim is taking entirely too long to resolve. Receiving conflicting information from service provider and CHW. Service provider indicated that coil needs to be replaced on AC unit. CHW says there are uncovered expenses; however they are unable to explain what those expense are via the contract.

I spoke with Kayleigh ** about your service. She was knowledgeable, friendly, and a great salesperson. I am moving my warranty service to Choice Home Warranty because she has assured me that your service will be excellent! I'm looking forward to a great relationship with your company.

Burners are not igniting. You send service people out here that have never serviced Viking before. I don’t know how many times we have had to service this unit but it has been many times. Somebody should be looking at how much you are spending and realize you are beating a dead horse. I don’t know what the deal is with this stove but repairs don’t last. I have another year with you and you are probably going to spend another grand on it.

I was pleased with a Mr. Michael ** to whom I emphasized from the beginning that I have a severe hearing loss and would he please slow down and also speak up during our connection. Mr. ** was very cooperative about my requests, and he answered all my questions about your organization, its services, and the costs of becoming a customer. Naturally any rep would be anxious to make a sale, but I never felt that this gentleman was being "pushy" or going over a line of common courtesy. I ended up accepting the offer of the charges, and all was done without any "haggling." I would recommend at least a pat on the back for Mr. ** for his detailed information and his excellent patience with me throughout our conversation. Thank you!

I was very pleased with the customer service representative Mark who assisted me on his knowledge of the product information in which I was purchasing. Plus the overall price and coverage I was purchasing I would most definitely recommend this product to my family and friends.

One of my AC unit stopped blowing cold air. Filed the claim on Saturday, the process was fairly easy. Got a call next morning and the technician came over to look at the issue the same afternoon. Eric was professional and knowledgeable. Fixed it right away. Really appreciate his service!

My air conditioner unit quit working August 15, 2020. I called it in that evening, (claim # **). And the parts still have arrived. I try to call, and check every day, to see when it will be repaired. I have paid to Choice My share of the cost as soon as they sent the invoice. I am 80 years old, and am not well, The temperature in my house ranges from 87 to 90 degrees every day, and night. Please tell me what is going on, and get my air conditioner working. JC **.

They came out the same day, and repaired it within an hour. My house was 89° inside. So thankful it's cooling down now. It was the AC fan motor. I felt the price was fair, and Abel was very friendly and respectful.

Technician came in a timely manner, very professional and knowledgeable. And completed the job successfully. I have now recommended several friends to Choice Warranty. This is not the only time I have used them and every time was Great! Thank you for your professionalism and work.

AC was not cooling on Thursday - called and made Claim. Friday Technician came and checked. Took 65.00 dollars. Called Choice on Saturday and talked with claim specialist and told that another Technician will come fix AC without Paying again. Monday called again - informing me that claim was denied due to wear and tear.

Our experience was great. We got a quick reply and had a technician by the next day who did a great job to get the air conditioning working again. He was friendly and professional. We are so grateful to have this warranty plan, especially as we have all appliances and systems covered.