Choice Home Warranty Reviews

Wayne ** repaired my hot water heater in July. He replaced the relief valve on the hot water heater. Now, it seems my water pressure coming into the house is too high, 150 and the regulator needs to be replace. I had his number and he came out and looked at it today. He has my claim number and will be calling you to do the repairs. They should be covered, as it is not my Hot Water Heater. He can explain it. Thank you, Karen **.

The agent was very helpful, and answered my questions. However, I felt a bit rushed. I'd like it if the agent were a bit more patient. I'm hoping my relationship with Choice Home Warranty will be as good as the offer of service.

The nicest technician named Sam was able to find the plumbing problem in the shower. He now needs to replace what’s broken and will come back and complete the job. Very happy we have Choice Home Warranty who will cover all the parts and labor with only $65 out of pocket.

The living area outlet had a short circuit two month ago. After replacing the meltdown outlet, it is no longer been controlled by a switch. The issue has been fixed and I am extremely happy with the service provided. Thank you so much????

I was pleased at how quickly Abdul ** was able to identify my problem area under the kitchen sink and remedied the issue in under an hour. He specifically ran water in the sink to ensure there were no leaks as previously complained before he departed. He was prompt, professional, and knowledgeable about my concerns and set out to correct the problem. As a first time customer with a claim, I am pleased it was handled well the first time without multiple visits.

I entered an order on Sunday and the serviceman came on Friday. The manager I spoke with took a long time to respond. She said I would get an e-mail and phone call to notify me of the appointment. I did not get either. I had to call her back to get the information. She said if I did not like the day or time, I could call the service co. and reschedule. I feel the time and service took too long. Also, your service by the manager was slow and not efficient.

Technician was great, CHW is terrible with claims and covering service. Have been going round and round trying to get the part covered because won't believe water heater is out of warranty because it was a replacement water heater. Have had problems with a previous set of claims that you couldn't provide a tech for, Was not compensated properly for my 2 other claims for my refrigerators. Very unsatisfied.

DO NOT ENTER INTO A CONTRACT WITH THIS COMPANY! They are a SCAM, they are a FRAUD, they will NOT provide you with anything they promise. I was told over the phone that they would... I paid for 6 months of coverage and without any consideration for the facts or for what I had been told over the phone, they outright denied my claim on my AC unit. They assumed that things were wrong without even seeing the evidence and declined the coverage based on their assumptions. DO NOT ENTER INTO A CONTRACT WITH THIS COMPANY. AVOID THEM LIKE THE PLAGUE. I would give them 0 stars if I could.

Jesse arrived the next day after I called and resolved the problem very quickly. He also answered all my questions and explained the warranty. When I placed the call with Choice Home Warranty, they were also very quick and sent email confirmation.

It was a great experience. Much better than American Home Shield who just gave me the runaround. I am so glad we changed. I would recommend Choice! They called, showed and repaired. I could not be more excited moving forward knowing we have coverage.

This company is just a money trap!!! I have put in 2 claims since I have moved into my house and neither claim was approve. My AC unit was freezing and making a loud noise up and leaked water all over the floor. They denied my claim. I had to pay their service fee plus purchase a new unit and have my floors replaced. Then my shower was leaking. Paid for service for them to just look at the shower. It was 65.00 and they said the tile was loose in the shower. But they won't replace the tile. I will never recommend this company to anyone. Unfortunately I am stuck with them for a year. A waste of money going with this company. They don't deserve 5 stars and really not the 1 star I gave them. P.S. The Customer service Rep that I spoke with was inconsiderate of my needs and concerns. Please read through every detail before going with this company.

Tina, the scheduler, was FANTASTIC to work with. The technician was somewhat rude, but he did a great job. The job was quick and efficient, and we are very happy to be able to use our garage again. Thank you for getting on our claim immediately!

The oven and clock stopped working. I emailed a claim and was contacted within an hour. A technician was scheduled to come by but the clock started to show a code which I googled and was able to reset oven. I called and explained that and the claim was canceled for me. Thanks for the quick response.

The tech who responded saw where the flood was and fixed the problem right away. Very pleased with the professionalism shown. Would recommend Plumbcraft to others. Thank you for your service. Because of the workload Plumbcraft wasn't able to come to our home until the next workday for you. Unfortunately we had to wait 3 days.

Smart Appliances (Abner) is a superb tech. He is very knowledgeable and always provides outstanding customer service. He is quick to solve any problem with your appliance. He sets an appointment time and always meets appointment. He is prompt and very dependable. Choice Warranty is blessed to have Smart Appliances. Total satisfied.

Choice Warranty is simply the best. Their service is great and they follow-up very well and the technicians they send are very good. No hassle process. Their on call service is good, and their website and brochure is also good and explains things. It is a breeze.

I am not satisfied with the amount of $259 for the replacement of my dishwasher. After waiting 20 days to hear back from my assigned case manager, I submitted a comment on your website. A few minutes afterwards, she called. I expected better service from Choice Home Warranty!

I placed a claim over a month ago and my issue has still not been resolved although it is still in the process. I am told that my clothes dryer should be repaired in another week. My only dilemma is we have a very large family which produces a lot of laundry and needs to be dried. Because we are in a pandemic I don’t feel comfortable going to a laundry mat to dry my clothes. I guess my greatest frustration is I’ve had so many cancellations that I kinda lost hope.

Have had a great experience with Choice Home Warranty. The staff is very friendly and helpful and easy to work with. I would be glad to recommend them to my friends and family. Whenever I call them, there is always someone there to answer my call day or night.

It was two days before he could come and then needed a special order part so it didn't get fixed until Thursday so it wasn't the best experience. Not all his fault but I was not happy that I had to wait so long.

Was not covered because the stoppage had to be cleared from a roof input which cost me $1,051.00. It was a quick job and probably easier than a clean at ground level. I have recommended many people to your policy.

Needed an electrician because I had multiple circuit breakers tripping and a bad plug. Called yesterday and the electrician was out today!! RAW Electric was so nice to work with. Jim even called back to make sure after he left to see if everything was still working! So glad Vince ** reached out to me to sign with Choice.

The Salesperson was prompted. Corrected the problem. I informed him that the sensor was the wrong size, but an heating system person installed it in an emergency. Said it would not last. I am requesting that Mr. JIM of Quality HVAC to schedule another visit to replace the sensor. Please!!! I have sensor problems two years in a row. I don't want to be without 3 or 4 days this winter.

I like the customer care and service. Good value for money and coverage. I just bought a new home and took Choice Home Warranty, the process was easy and the response is fast. I have done my first claim for rekey.

Great job, great customer service, excellent service overall. Shodd was awesome, he checked the upstairs bathtub as well and changed out the stem in that one and made sure everything was perfect before he left. We recommend Best Plumbing for all of your plumbing needs.

Even though my request regarding the above-referenced order was denied, I have a very good opinion of CHOICE as (a) response to phone, e-mail is fast; (b) staff are courteous; (c) explanation of response is clear; (d) response time to attending the accepted claims is quick; and (e) contractors are generally good.

Not happy coverage. I had A very good microwave. When you sold coverage you'll said it would cover what we had. First offer was very low. Second meet me halfway. So now I have to purchase cheaper microwave plus pay my policy. Seems like every time company makes all these excuses to pay. My Microwave is about $800 to 1200. I only got $399. Only because I disputed it. I will be shopping for a better warranty coverage co.

Agent waited until I got home. He was very courteous. There was no charge for the call. Agent informed me of what could be fixed if problem persisted. He gave me an estimate for future repairs to the wiring thus giving me a chance to accumulate fee.

The tech was on time, wearing mask, using wipe. He is very knowledgeable. He explained the problems & what needed to be done. He ordered the parts while he was in my home. He will return in over 2 weeks to complete the repair.

Your agent was great, very smart, answered all our questions, showed the value of this warranty product and we actually lost our call and he called me back which showed his diligence towards helping his customers. Great job. I will recommend your company to everyone as I am in the mortgage business.

One of our units blew a circuit switch. Unit not cooling. Our tech Marco was very courteous and professional and used Covid - 19 safety measures as required. Fixed the unit very quickly. I am very pleased with the work he did and the quick response from the time I posted my claim.

We had the worst experience ever in covering our ice machine that was worth over $2.7k in value - this machine needed to be replaced after we had our own technician look at it and even Choice Home Warranty had their two people look at it. Working with Yvette ** - took forever and communication was the worst where we tried multiple phone calls and emails to reach her - she kept using the excuse of Covid and being overwhelmed - then HIRE more people Choice Home Warranty. Yvette was not responsive enough and couldn't even provide timely communication. The fact that Choice initially offered $300 to replace our unit and then finally $489 is pathetic and doesn't even pay for a replaced unit worth $2,700.

Very pleasant, professional at all times, answered my concerns and explained everything to me. Super job. Arrived on time, went straight to work after asking what my concern was. Did the job in a very reasonable amount of time. Would highly recommend him to others.

The technician told us the furnace heater is bad & needs to be replaced. Every time it sent the Choice, 100% automatically declined! Why should people buy home warranty from Choice? Isn’t a scam! Why would you not following technician’s report when you hired them to do the job?

Although this is a second repair on this unit, a different repair company was used and they took the time needed to identify the real problem and fixed it. A timely response from Choice, the repair company and the final repair were great.

Thank you Choice Home Warranty for your quick response to my claim request. Dorma for Kings Castle Locks and More was THE BEST! You Couldn't have sent out a better locksmith to take care of my needs!! She really went ABOVE and BEYOND the services she was there to provide.

Rep was outstanding, he answered all of my questions and concerns. We are selling our home in the spring and wanted to make sure the future buyer was going to have some insurances that they were covered should something fail after the sale.

Maui Garage Door & fridge repair techs were prompt, professional, solved the issues and were very pleasant. Stress free transactions & got everything in perfect working order. We would definitely use them again and would recommend them. No hassle and good value. Appointments were easy to schedule.

CHW was unable to locate a contractor to repair/replace a ceiling fan; however, they were quick to notify me of this and offer an option for me to hire a contractor. The process was simple and approved within minutes of the contractor's diagnosis. Had CHW authorized a true replacement fan, rather than basic grade (about $100 difference) the experience would warrant 5 stars.

Our technician was hardworking, competent, and polite. It was an overall outstanding job. He was extraordinarily thorough and went the extra mile confirming the integrity of our system, and was able to identify and replace an unusual problematic piece of our equipment.

The online support technician did an excellent job to collect my data, and to address all of my questions and concerns. The individual was thoughtful and thorough to ensure a good report was processed. Thank you for providing outstanding support.

He was polite, clean, friendly, quick. He was the best. He called, told me when he will be there and was on time. I was very pleased on everything the gentlemen did. He was exceptional. I hope in the future if I need something repaired I would have the same experience with another company as I had with JL.

Mark was very nice and courteous and took care of my concern in a timely manner. I don’t put much claims but when I do I usually get fair service and value. My microwave panel is loose. Mark just took the information nicely and put it in the system and I got the claim number within 5 minutes.

I really appreciate you are hiring professional technicians. They do a great job. This company take care of the clients, the customer service from Choice is very good. They set the appointments fast. The waiting was not long. The air condition claim was satisfy on timely manner.

We put in a claim on Saturday and a technician was there on Sunday to assess the problem. He had to order a part and gave us an estimated time he would return for repair and he was back in that time frame. He did a good job fixing the fridge and also remembered we have a baby, so didn’t ring the doorbell when he came back. It’s the little things!

My furnace does not work. I have no heat for my house with the cold weather’s arriving and I can’t get my furnace fixed because it is wiring. I could get a whole new furnace but can not get a $10 wire installed. And because of my financial situation I can’t afford it and still had to pay $65. Thanks for nothing.

I’m satisfied with service and parts inside and outside were in good condition according to the Technician. Filter was changed and furnace in good service. Thermostat needs changing and I have appointment for delivery up of new one on Thursday. Tech will change and provide directions for usage.

Fast and just filled out online. Were here the next morning. I have only used Choice Home Warranty in all my homes. A great product. It truly pays for itself. Hot water heater this time. We have the top plan and couldn’t be happier.

I was EXTREMELY DISAPPOINTED to find out my faucet wasn't covered under CHW. The technician was wonderful and very nice. I would recommend him to anyone. However, CHW not covering my faucet due to Rust and Corrosion was ehhhh. Not good. What else do faucets do except rust and corrode??? How would they ever be covered if they fail???? They will almost ALWAYS have rust and corrosion...

One week wait for repairman, had to go buy a new Fridge as everything would have spoiled and been an additional $400 loss. Upon arriving it was determined that the compressor was bad, but he had one in the truck so he would go ahead and fix it. 10 minutes later he say the claim was rejected with no explanation. I get an Email later that day saying the 11 year old Fridge is still under warranty so they won't repair. Sears say warranty ran out 5 years ago. Typical Home Warranty rip off.

Text ahead when he is coming and showed up on time to fix it and fix dryer. And Choice co informed us about who is coming to fix it. I am happy with service and timing and service for past few years. Thanks.

Never received a confirmation email had to call in 2-3 times before someone was able to send one. The rep was pushing for a 3 year plan after I told him I would wait until next year phone went dead.

I have had Choice Home Warranty for about 2 years. I live in a newly constructed home. My furnace stop working in April. They sent a technician out. It never got fixed. It began to get warm. We get to fall and turn the heat on again. It doesn't work. They sent out another technician. It took a week for him to come out. He never fixed it. I called again, he came back out a week and half later. Still not fix. Choice says they're not fixing it because it's not covered in my warranty. I have a full warranty. I had to pay the service fee each time. Now I'm stuck with a broken furnace. I had to constantly call Choice to get an answer. They have me the complete run around. Even the technician didn't do his job. This is not a good company to deal with. Do not waste your time or money.

The plumber was good. The warranty rep. was lacking. She could have told me that the repair would not be covered when I told her I broke it trying to fix a leak. Very simple. wasted my time, and $65 service fee, I could have put toward the repair I am already paying for. I am still learning about what may be covered and what is not. That is on me. Thanks.

Kayleigh ** explained the list of items covered in the home warranty and how much the plan cost per month and the fee we are expected to pay upon each service. She speaks very clear and polite. I am glad to have her as my representative.

My fridge got deemed and they offered me $390 for a side by side refrigerator. I am not sure where one can find a fridge (similar or like to like) for that price. I am pretty sure you cannot get any refrigerator for that price. After going back and forth, they approved $710 for replacement. Again, you cannot find one side by side refrigerator with water and ice dispenser like we have for that price. I asked to just have Choice replace it with similar product regardless of brand and they do not have that option either. No wonder they do not have the option because you cannot find one at the price they were offering. I feel the warranty did not deliver what they should have done (replace unit or provide adequate money to replace with one similar unit). The cheapest one available anywhere was around $989, so almost $300 short. Not going to renew my warranty anymore with choice.

CHW only offered a portion amount of item, they did not cover a built in Microwave, they offer a countertop Microwave cost, It means this is not what I need and I cannot use counter top Microwave in my Kitchen. CHW declined my claim for Attic duct box issue, they said it was from past but a year ago when buying the house, inspector was my friend and he was in attic, there was no visual problem. I think staying with CHW is wasting the time and Money. It is a 50 percent Home Warranty.

The Customer service representative was informative and helpful. She answered all my questions. The online submission was easy and when I needed to call I didn’t have to stay on hold for forever. This is only my second claim so far but both seem easy and they seem on top of things.

Tony ** was awesome! He explained everything in a way we could easily grasp. Tony's knowledge of services offered was excellent. Good sense of humor. Kept it enjoyable too. Couldn't ask for better service. Thorough. Patient. Great communicator. Thank you!

I would definitely like to use this plumber again.

Choice Home Warranty sent out an unqualified contractor who was not able to address my warranty claim because they did not have the knowledge to fix the issue. The contractor even stated "he was not qualified to fix the issue". I was then charged a warranty deductible and told by Choice Home Warranty that my issue was a pre-existing condition and that my issue would not be addressed. The fact that I paid a deductible to an unqualified contractor is bad business and the fact that my issue is not being addressed is also bad business. Highly unsatisfied with Choice Home Warranty.

I am 76 years old. I am in house and it is 15+. years old. It was in July and it was very hot and one of my friends had an AC failure and he told me about his warranty company that replaced the unit. I did some research and I spoke with the salesperson at length.. He said they were the #1 Warranty company (I even recorded some of the conversation.). I told him I was concerned about the AC failing and he assured me that it would be covered. My AC worked fine during the very hot (in the 90's and high humidity) July and August period. Early in September it stopped working. I called to make a claim and I was told that they would send a repair guy in a few days. After 3 days without AC I called and they said due to Covid19 they were having a difficult time in getting a repair person and that I could find one myself and they would allow it. I had difficulty too and in the meantime I got re-married and was a way for a few weeks so no AC didn't matter.

My experience with Home Choice Warranty was a pleasant experience. The agent was professional and very helpful. They explained all of my available option to help make my decision easier. I will not hesitate to refer this company to family and friends.

The technician was assigned quickly and arrived when expected. He quickly diagnosed the issue and submitted the claim for the problems. There were several issues identified with the A/C but only the least expensive issues were approved even though the issues "covered" caused the other issues.

Great professional Service provided by the technician! I thank you for your help in resolving the issues I was having with my home appliances. I was amazed at the expediency at which my issues were addressed and resolved. The Technician came the same day I called to place my claim. He was proficient, courteous, very professional and knowledgeable. Thanks you for your promptness in handling my claim.

Greg did a very professional job in getting me a home warranty package that I was happy with. I believe that my home will now be protected from any unforeseen expenditures due to an appliance or a system breakdown. I like the idea of a three year Senior discounted package.

I’m happy for the peace of mind that this home warranty will give us. I recommended to our next door neighbor, he was like, “What?!?! Sign me up!” He is going to look into Choice Home Warranty, after saying, “I never buy the warranty.”

Choice are a rip off. It doesn’t fix anything on my warranty. Every time I tell them something wrong they say it not cover. I am tired of it that every time call it say it under my warranty but they say it not cover. I am tired of it.

The a/c was not cooling. The technician from Tech Pro Cooling and Heating was on time, very professional and knowledgeable. He ordered the parts needed and came back to finished the repair on the same day. I definitely recommend this company. Great service!

Your policies have too many exclusions to make it worth purchasing and it cost me $65 dollars to find out I have to pay more money for the repair. Thanks for wasting my time and money. I will not recommend your warranty to anyone in the future.

Our washing machine was repairable. Their first offer is $345.00 which is 1/3 the replacement cost. Totally unacceptable! Also first report it was a Dish Washer. I called to correct but that person didn't cancel that claim and start a new one.

I was pleased that the order was taken immediately. The appliance squad came out in a couple of days and did a wonderful job of fixing it! I would recommend that everyone should consider having a home warranty for this reason!

Multiple outlets in the kitchen were not working, those were replace with new ones, the electrician was very professional, efficient and did an excellent job! The claim was processed promptly and without issues. We are extremely satisfied of how this claim was resolved.

I like what they offer in their contract and the person who sealed the transaction stayed on top of this timely, professionally and with courtesy. This Home Warranty contract price fitted my budget. I’m looking forward that it does what it is supposed to do.

The tech that came to assist me was on time. Friendly and knowledgeable. Also fixed my issue quickly and it has been working well since! Saved me money which anyone loves. I would definitely use him in the future! I’m happy I’ve chosen Choice Warranty!

I am Happy with this service and coverage for professional service and decision on reimbursement option. I have also just referred and enrolled one another friend of mine to Choice Home coverage. Only concern I have is that I have to invest additional amount about 40% of amount out of pocket for same appliance and that too mine was a pretty new appliance I had an issue with.

The time and accessibility to file a claim was easy and simple to do. I am waiting to hear back on when and who will be servicing my claim. Never had an issue before so I'm sure I'll be satisfied again.

The Air Condition for some reason was no longer cooling the upstairs...call in order. Technician came out, fixed the problem; but found out we had a gas leak. Tried to fix it. We had to call the Gas Company. BUT had it not been for Choice Warranty sending out a company, it could be a very different outcome.

Phil was patient, professional and extremely helpful. I love the discounts that this companies provide to Veterans. He reached out and called me to follow up on questions that I had and explained all procedures for this company. Since this is my first time dealing with Choice Home Warranty, I only hope that all future transactions and conversation go as well as they did with Phil.

The representative that placed my claim was knowledgeable, prompt with processing of the claim and I hope to have a technician out to my house by tomorrow to fix my dryer. Since this is the third time that I've had my dryer serviced for this same issue I am confident that the third time it will be fixed!

I am very pleased with the contractor you sent to my home. I am however, displeased with the fact that every time I call in a claim, your company finds a reason not to cover it. I have been with you since 2005 and if I thought about the amount of money I spent just to have a 300 dollar dishwasher replaced and a compressor on a 6K btu air conditioner, I could have a pretty large bank savings.

I finally bought a new refrigerator. But CHW has done nothing! My case manager has not responded to 3 phone calls and an email. I file complaint with you and no response their either. Why are you forcing me to contact my attorney? Somebody call me!

This was a great experience. Senior discount and we got an extra year coverage for free! Also, reduced service call. The salesman was so nice and polite. I really appreciated him. And if I didn't mention it before, he spoke fluent English.

Water heater not covered due to leak inside the unit. What would be covered in a water heater? If there is a piece of rust not covered It's corrosion. Tank leaks. Please refer to your terms and conditions section D number 6; CHW is not responsible for main, holding or storage tank, Why do you think people buy a home warranty in the event of a water heater going bad. Not happy with Choice and would not recommend at all to any potential customers.

Wayne was very polite and helpful answering all our questions and concerns. Understanding of our fixed income and willing to help. We enjoyed the time he spent explaining the policy and all it covers and doesn't cover. Thank you again Wayne.

Made arrangements for technician to come. Got e-mail that appointment was changed to a time I couldn't accept. Had to call to get rescheduled. Tech showed up 3 hours past the end of the appointment window and told me that a part I could have ordered and replaced myself was the problem. He has to order the part and I'm awaiting the call for him to install it. That's at least 3 weeks without a dishwasher I might have been able to fix in less than a week. They are also very annoying about making sure you review even when you tell them no.

Mr. Clogged technician came to our home to check our garbage disposal and found that it couldn't be fixed and call in to get the approval of a new one and CHW did approve it so they was able to fix it the same day. We were very please with Mr. Clogged work performance. Thanks.

The tech that arrived was courteous and professional. I was disappointed with the claim manager’s attempt to blame final decisions on what is allowed as this was a slightly different circumstance. No one assumes a property and pulls out major appliances to view the rear if they seem to be working correctly. Choice Home would be best suited to have an escalation team beyond the case managers. Having the ultimate authority solely rest at that level is very unfortunate.

I think the payoff was fair. You can't expect full replacement value because of depreciation, so I think what you are giving us is a fair amount which we will put toward our new washer. The technician was courteous and thorough.

Unfortunately the Service Technician was unable to correct the problem. Since he had to pull one of the toilets, the Warranty did not cover the work. I was not only out the $225 service fee, but I still had the problem!

The request was cancelled, because I found out that the Gas company had turned off the gas without alerting me, due to a leak. I have a gas dryer that was working but not producing heat. The Choice staff was very helpful and scheduled a company to address the concern immediately.

Technician came quickly and fixed our washer! Great service! He was very friendly. He explained what the problem was and how to prevent it from happening again. I would definitely have him come back again. I thought I was going to have to wait a couple days and he came within the hour.

Technician arrived 3 days early due to a cancellation and was very professional and accurate in diagnosis. He explained what was going on and acted quickly to process claim and get parts ordered. He is scheduled to return this week once parts have arrived.

Technician examined stovetop electric range. Incomplete information given to him before his arrival that did not include the bottom oven. Ordered parts. Expected to be delivered Nov 4. If parts are not unavailable I will be contacted. Gee I hope it doesn’t interfere with Thanksgiving.

The technicians who installed it was okay, no issues with him. They replaced my disposal with a smaller one. I had a really nice Evolution 2 model that was only about 2 years old, it was replaced with a smaller, Badger 900 unit. That was pretty disappointing. I guess it was okay because they replaced it the same day, but my wife was not too pleased.

I was pleased with the technician who came out. He was friendly and quickly diagnosed the issue. He even offered to take his shoes off. Unfortunately, the cost is not covered by the warranty. I was disappointed that the warranty does not cover the repair as I do spend a significant amount of money on the warranty each month.

The service is always good. The people are very polite and claims it done immediately. Service is amazing. I’ve been using you for the last eight years and I still love it. I will continue to renew my policy with you people. It’s absolutely awesome.

The technician that came out was very professional and courteous. But the denial of my claim is absurd. I have had multiple claims for the same issue that would prevented total failure of my a/c system if correct in the beginning. Now my system has totally failed and my claim has been denied.

The technician sent, Mario, is a very knowledgeable and professional person. He has a customer-friendly attitude and listens to every word. His work is highly efficient and, at completion, I was worry-free. He took great care of our pool and I would highly recommend him for all pool-plumbing needs.

I have reviewed the policy and it is not what I was lead to believe was covered under the policy contract. I wish to cancel my policy as soon as possible and request a full refund. The items that I thought were covered under this policy are not covered. I have a policy with American Home Shield which covers a lot more items than described in policy contract without a lot of exclusions. I request a full refund. The exclusions were not explained to me at the time I took out the warranty.

I got a call within 2 mins of entering in my information! Super awesome! My customer service guy helped us a lot with great deals and all! We are now covered for the next 3.5 years with really good rate. It’s our first time owning a home and we couldn’t be happier finding this type of coverage.

Called to have someone come out and service our washer. Called customer service and am waiting for service to come and fix the washer. I am not satisfied since the rep stated that they cannot find the washer we have.

WE were offered 395.00. A washer will cost $850.00. I would expect a lot more. I am 84 years old and so is my wife. On limited income. I came back to you from American shield. MY son just had a washer replaced with american delivered to his home. NO CHARGE. I expect you to do better than what is offered. I plead with you for help. JACK AND BEVERLY **

Person was very good about letting us know when he would be there, and explained what he was doing and felt confident that he knew what he doing. Showed up on time and made sure to keep the area clean.

I had Choice Home Warranty insurance with this company and they suck at their service. Please do not get into the talk from their sales agents as they will do best to get you signed up with big promises and fine prints term agreement. The main intention of this company is definitely not a customer service as they will not cover any of your appliances repair or exchange they promise during signing you up.

I have had this warranty for the 3 years I have owned my home and this is the third time I have submitted a claim. They are awesome to deal with! There are no extra fees or hidden costs. They have reputable repairmen and if it isn't right the first time they will be back with no additional cost to make it right! I love my Choice Home Warranty!!

Updated on 11/21/2021: The owner (Adonis) of Below Zero Heating and Air Corp shows genuine care for my needs and called to follow up to make sure all was OK> and you are very lucky to have them as one of your vendors in Jacksonville, Florida and I have recommended them to several people already. Just excellent!!!

Told Choice the gas company detected a leak in the range supply line. They charged me the $75 deductible for a service call that said the gas line was leaking. Was told gas lines were not covered. Hello, I knew the supply line was leaking, if it was not covered I should have been told prior and not charged the deductible. I want my $75 back!

Needed someone to come and get my heating unit running properly. He responded promptly and came out to service my unit the next day. He was knowledgeable, patient and took care of the problem so that our heating unit will run properly.

Not happy with the clauses. I strongly feel a goodwill gesture should have taken place if full coverage was out of the question. I was not asked how old the water heater or my appliances were when I signed up. Never again!

Oct.16, 2020 Friday service rendered. Excellent customer service... 100% customer satisfaction, professional employees. No gaps in the communication among Staff and client; everyone in same page...the follow-up call was fast from Choice Warranty and the technician company. Kudos to all... Worth trying the company... FINALLY, cancelled the previous home warranty contract today 10-19-2020. More power...to my new home warranty company.. Rosanna **

I put in a claim 2 months after getting your service. You stated it was pre existing. I had 2 home inspections done 3 months ago and all was working correctly. The claim was denied. It wasn't preexisting if it was working correctly.

Beware! I too, had a horrible and miserable experience with Case Manager, Candi **. I pay extra for my warranty plan so to add on my Water Softener. When I first called Choice about issues with my Water Softener, I was assigned to a Case Manager called Candi. At first, I foolishly thought that this was great, this company is getting my claim escalated to a decision-makers who will help me! Oh, how wrong I was. After trying for 2 days to reach her by phone, Candi finally responded. In order to shut me down, she stated at first that Choice does not cover Water Softeners. When I assured her that mine was covered, and told her to actually look at my contract, she put me on hold multiple times to scheme with her co-workers to invent a reason to deny the replacement, or even the repair of my Water Softener.

The technician that arrived at my house had a lot of useful information. He was extremely knowledgeable and was quick to figure out what the issue was. He corrected the issue and informed me on ways I can fix this myself. I will just call in next time I have an issue!

I’m satisfied that I got someone on the phone and the claim is in however I still haven’t heard from anyone about fixing the issue. Also I had other questions and Jules didn’t seem to be able to answer it. She sounded like she was reading from a script. I’ve also emailed Choice with the question weeks ago and never got an answer.

Your website assumed that the address I am buying a warranty for and the billing address for my credit card were the same, which they are not. So you just charged my card $915 to buy a warranty for an address in CT that doesn't exist. And it's been 20 minutes and I still haven't gotten a confirmation email from you, so it seems like I'm going to have to call your hotline to figure this out, which is extremely annoying.

Great service. On time and very professional. Explained what was wrong and what needed to be done to fix our oven. Tech repaired our oven and it's now working like new. Left our home with everything cleaned up and back in order.

Tony did a great job of making me feel comfortable. He went over all the items both covered and excluded. He was very knowledgeable and found a way to save me some money. Very much appreciated at this time. I would highly recommend Tony.

Al ** was very polite and professional. He explained why and how he was gathering the proper info for our claim on our boiler and did so in a timely manner. I would recommend him to anyone who needed a plumbing problem diagnosed.

My self-cleaning oven doesn't work, and when baking it builds up condensation, and when I open the door water pours all over the floor. Was not happy when you sent a repair who did not fix the problem, told me that there was nothing you could do about the self-cleaning oven.

I did claim around 6AM. I received email from CHW which had scheduled the appointment of service from 7:30am - 11am on the same day. That was a very quick response. The technician did great work. He fixed the problem immediately. I highly recommend CHW for everyone who needs the home warranty.

I called. They sent someone out to fix the air conditioner. They did a good job. I wish it was same day service but they came the next day. Good phone workers. They were able to speak English. I would recommend them to anyone.

The only thing that was bad was I had to wait a week for someone to come out. The place that fixed my dryer was great and they knew what they were doing. They were nice to talk to. I would recommend them for their work.

The appointment was made promptly after I submitted it online. The claim submission process is convenient and efficient. The technician arrived on time and fixed the issue in no time. The technician is courteous and professional. Great service and will definitely recommend it.

I took the money so I could get it done faster. I received 299.99. I could not find a washer for under 449.00 anywhere. A little disappointed. I don't understand where you came up with such a low value. Thank you. I think that I have said enough.

My service enrollment experience was perfect - Bob ** was a perfect rep and sales person and customer service person. The fact that I actually now have a rep I can call and get service immediately is great, instead of how our previous HomecWarranty company did things with a foreign call center that takes hours to answer. Pricing and service is great! And Bob made the experience and enrolling great!! Dan

I was told that my washer was too expensive to repair and that my washer would be replaced. Then I received an email that said I am offered $299 to replace my washer. Then I received a phone call and was told that washers are hard to get because of the virus. And then offered $400. Still I can't replace my washer for $400, so I am unhappy.

Refrigerator was icing up in the freezer section and running constantly. Ice cream melting, etc. Called for service and spoke with an agent right away and appointment was set up for the next day. Very pleased with outcome with Choice Home.

Bill was super nice and very helpful. Turned out to not be a big problem but he fixed it immediately. It was something that was supposed to be done when it was installed. Appreciated that he had mask and gloves on. And also was here when he said he was gonna be here which was even a bonus. Thank you. I’m new to Choice Warranty. When I bought my house in 2019 bought a six-year warranty and so glad I did so far. Hoping it will continue to be this way for future repairs.

The tech found a tiny piece of glass lodged in the pump causing dishwasher to stop. Removed the piece of glass and now the dishwasher is operating ok now. The tech arrived in a timely manner and was very courteous.

Kayleigh was very knowledgeable about letting us know about about what it covered and explains the questions that we had at the time we spoken not to say that we will not have other question later on, but I 'am sure she will answer those as well if we need to reach out to her.

Your Tech was very professional, found the problem. But when they called and sent the picture of the problem with our AC the Warranty Company" stated they would NOt cover it. The AC would NOt work without this wire and junction box being replaced. I've paid $44.00 a month for over three years, never put in a claim. So, I'm dropping them this Monday! And will give them a bad review in Social Media. Your company was awesome! Thank You! I went out bought a new Junction box for $9.87 and fixed the problem myself.

The service personnel arrived at the arranged appointment. They were knowledgeable and quick in diagnosing and correcting the issue. The resulting cost for the service was well under the average service call of any HVAC company. It saved me a good amount of money. Thank you.

Professional and good work. Definitely recommend and happy with the service. Arrived on time and have all the things to fix the issue. Peace of mind now as they offered one year warranty. Leakage issue fixed. Recommend this company and happy with it.

Angel Ac & Appliances came out to check my dryer which wasn't drying. I rely on being able to use my washer & dryer inside my condo without having to run to the laundry mat, so I was super grateful for them having it fixed fast! Choice always comes through for me and will either fix it or replace it which is a blessing!

Heater would not ignite. Jacob from Ultra was the Best Tech and Veronica in the office! I would like to have Ultra/Choice send Jacob out for any future repairs! They are the best, the most responsive, the most courteous, the best service, the happiest, the clean and well presented.

Technician was extremely professional. He came in with protection mask and shoe cover which appreciated. I was pleased with quick time frame it took to get part in and repaired. Good job good job. I would recommend service to a friend.

Good experience with Choice Warranty and with the company that did the repair work (Bob’s Sewer Service). I recommend both! This was my first order through Choice Warranty. I called for service in the evening and they had a repairman out the next day. The person I talked to was friendly and found my account quickly. The company that Made the repairs was very good.

I was very pleased with the ease of submitting the claim and particularly with how little time it took for someone to answer and take care of everything. Your agent was helpful, courteous and professional and made the process (this is my first claim) quite easy. It took very little time for the contractor to get approval and the new opener was installed the next day. Thank you very much. I'm glad I switched to Choice!

Replaced one part. Some problem with notifications of time of service technician arrival. Instead of calling tenant phone number which was given at making an order technician called the owner who is located in another state. But repair was done in very professional manner.

Tech was great. Arrived on time and completed the job in a timely fashion. I would recommend to others for the excellent customer service and quality of the work performed. This is why I chose to go with Choice as my home warranty service provider.

Salesperson was easy to understand and explained everything. Not pushy and very polite. I would recommend. Not many have patience with older people who need a person to speak to because we don’t understand online communication and need detail explanation.

The garbage disposal min the kitchen sink was not working. The appointment with the service company scheduled within one week and the representative came in time and did a very Good job. He made the garbage disposal to work with some of his technical expertise and explained what to do next time if it happens again.

Although technician responding to this claim, Air Professionals, were very responsive, informative, thorough and courteous Choice Home Warranty was and is very unreliable in their interpretation of their contracts such as verbiage and hidden limitations so as not to be responsible for any claims.

My microwave was not working so I scheduled an appointment with CHW. The repair tech came on time, was courteous and knew how to fix the problem. I am very pleased with the way my repair was handled and I would definitely recommend Choice Home Warranty.

Garage door opener was not working. I could not open or close it. I called Choice and within ten minutes I had an appointment for repair. The repair people were early and my garage door was operating in less than half hour. I have only used this service a couple of times but I have always had good service.

The hot water heater start to leak and the people that you sent here it was to be replace and so it was going to REPAIRED. WE WENT 17 DAYS WITHOUT HOT WATER HERE. We also called our claim person and has not return our calls. Peta just said because we gone out your program to get fix and not to wait any more days we got someone here to do it faster. It costed us $1670.00 to get a new one. We also could have one early by the same BUT we waited for you. WE do not know why there was a problem. It was unrepairable and no warranty on it... Waiting for you still.

I ordered your service last week and spoke to two service representatives who both said the cost of service was $45 a month. They took out $45 out twice which is not what we agreed. If this was an error on your part I need to be reimbursed.

!!!!Good service. The contractor was very professional. And he did a good job. I'm very happy with the service. Fast and professional!!.. Thanks!!.. I will recommend. I had American Home Shield. And they never finish the job. A lot excuses.

Just signed up. Rep was extremely knowledgeable. Waiting for contract so I can review for myself. Offer sounds wonderful. Extended it to 5 years plus one year free with $65 service charge. Would recommend To all of my friends. How long before the contract is sent to me?

My LG 5 burner double oven gas range can’t be repaired and it cost approximately $1200 to replace similar stove but only offered $699.99, not acceptable. I should not have to put out 5 or $600 for an insured item, very unhappy!!!!

Washing machine, last week, worked fine, but when it came time to drain, before spin cycle, it did not drain, tech from lk appliance came over, 2 days later, diagnosed problem, and 4 days later, came over, installed the new part, and has been working fine since. Choice has my back, and so happy to have them on my side, thanks, Choice, and LK appliance.

I wasn't thrilled with the several days wait time for a technician to arrive. The appointment window was 11a-3p. The tech arrived at 3:30. Once the tech arrived, he was very professional and competent. The CHOICE warranty system has some holes in its service delivery. CHOICE gives a 4 hour arrival window.

This was our first experience using our Choice Home Warranty coverage. From the initial work request to the completion of the repair, all aspects of the experience was top notch. Assured Air Conditioning is a responsive, extremely professional HVAC company. AAC represents your company well. Anthony ** was polite, dependable, efficient, and thorough in his AC repair. Highly recommend AAC for any HVAC repair.

Very informational and easy to sign up, will definitely recommend to others. Has a wide range of coverage for appliances and home systems. I was given many options for extended coverage. Many home warranties do not have those options available.

CHW isn't a warranty at all. They just take your money and deny claims. Horrible company. I wouldn't recommend it to my enemies. They are not a good company. They came recommended but I am recommending that all my friends and family switch to American Home Shield because CHW won't cover your claims. They aren't in the warranty business.

I left a message on Francis's telephone and sent you all 2 emails to cancel and return the money to my credit card. No one has contacted me back and the charges is still on my card. Call me! The customer service truly sucks.

I have not had a working Freezer since September 29th and it is still not fixed. I would not recommend your company because how long it has taken to fix it. It would be great I could have set the date and time which would work better for my schedule but you all just send it out with no regard at all. Then since July you up the service call fee without a email to explain why.

Super fast service. Filed claim late on Thursday evening and service was scheduled for Friday (the very next day). Excellent technician, very professional and knowledgeable. Couldn’t have had a better experience. Technician had part in vehicle and Choice approved so could be repaired immediately.

Latasha was very helpful, informative, professional and considerate of my needs. She will definitely be recommended to my friends, relatives and acquaintances. Your company was recommended by a friend, however, she has never had to call on you for repairs.

We recently purchased the Choice Home Warranty after our Sears Home Warranty had expired and based on the television ads we had seen we chose this company. Several weeks after the purchase, our dishwasher, during a normal cycle operation, malfunctioned and the rotating sprayer which was made of plastic, came loose during the wash cycle and fell off the supporting arm and onto the heating element. The heating element obviously burned into the plastic, melting it and also ruined the heating element itself. The dishwasher is several years old and has functioned properly through hundreds of wash cycles. It became apparent that the malfunction occurred from years of use of a plastic part and it had worn out.

The number of calls I got for renewing was out of control. I told multiple individuals that I have the offers and will decide and call back. I still received calls just about daily, if not multiple per day. I appreciate persistence, but this was a bit excessive.

This is truly a fraudulent company. They upsold me to a six-year contract. Their marketing convinced me they were a great company. My first claim was a very simple and inexpensive repair to a heat circulator. Their technician was clearly motivated to find a pre-existing condition. They wanted to take my service fee and never return. Claim was denied, until I could easily prove how ridiculous the finding was. Technician then refused to complete the repair. So I’m out $65 with no apology.

They came promptly at 1100. They were very pleasant and knowledgeable. Would highly recommend them. My sink works great and they cleaned up any messes they made. Please keep this company as a provider for Choice. Thank you for great service.

This was the easiest purchase I have ever made. My Salesperson was very knowledgeable. In fact I purchased the 5 year plan which is by far the best deal for me. I talked to a friend that has another home warranty. I have the best deal thru Choice Home Warranty.

I submitted a request on Friday, 10/2. A tech came out on 10/6, but did not touch oven. Stated that his orders was for stove top. I submitted a second request on 10/6 and called and spoke to a rep. I was told that someone will be out on 10/8. No one showed up. Checked E-mail and it stated that no one would be coming out. I called on 10/8, and finally I was given a new date, 10/9. Finally a tech showed up and repaired my oven. I am not happy with the time it took to finally get someone out. I am satisfied with the work.

I just made a claim and the rep was so nice. Can’t say about the service because I would not know until someone shows up and resolve the problem but customer care by filing the claim was excellent. I would be able to say good things about the coverage once the service is done.

Daniel was awesome! He arrived early in the projected time window which was great. Respecting COVID he wore a mask, assessed the problem, got authorization and fixed the issue in less than an hour! He was courteous and respectful. Such timely and personable service is very rare in Las Vegas!

I’ve had Choice for about a year. I’m renewing it now just because it’s more cost-effective however they are very expensive and it takes a while to get some out to your location. No discount or anything for renewing and my call out fee went up 65 dollars.

We were very please with your services. The technician was dispatched immediately and his service was flawless. We had a new garbage disposal in just a few days, considering that it happened on a weekend! We highly recommend the company and the local technician, too!

My claim was denied without explanation. Air Zone A/C nor myself has received a call from CM Lydia ** who was assigned. I only received an email stating she would try to call me. I have left 10 messages, However it has been 5 days of 95 degree heat and sleepless nights. I have spent $2600.00 to Choice on policies only to receive very poor service.

This was a frustrating experience!!!! Everyone I talked to was very nice and willing to do whatever it took to solve the problem. The frustrating part was how long it took to finally talk to a case manager to finally resolve the issue! The original amount to replace the dishwasher was ridiculously low and in order to get the replacement cost more in line with a new dishwasher I had to talk to a case manager!!!! It took forever but I was able to get a more reasonable settlement although not what I was expecting.

I think Choice does a great job with repairs. Not so much with replacements. So far, I have paid for a sump pump because it pumps water from the washer and a hot water heater because the inner liner couldn't be repaired.

Was given bad info concerning my policy which cost me $385.00 instead of the $60.00 I thought I had to pay. After I called and was on hold for 18 minutes, I pressed 2 for a callback and never got the call.

The service people were not serious nor professional. The appointment was scheduled for 11am-3pm, they called me the day of at 7:30am for them to show up at 8:00 am. I disagreed because I had already planned it with the tenant. They said they would come at 3pm. They never showed up despite me waiting for an additional 15 minute time frame. I called and the voice mail picked up. Very bad service. I am totally disappointed and now I am looking for a more reputable Home Owner Warranty company.

Fridge starts delivering water from dispenser and stops. Mr. Alphonso ** showed up earlier than the time arranged but called first. He was outstanding. Love his customer service and his attitude. I would use him again without hesitation. I am very please with Choice home warranty. I have used other home warranty companies and they cannot compare to the wonderful responsiveness I have received with Choice Home Warranty.

Isidro with Universal Repair was great and very helpful. He did a good job and communicated all of the things that I would need to do for next steps. Universal Repair in general was very prompt and responsive, and the follow-up afterward was quick.

While I appreciated getting the information that was given to me regarding the plan and cost, I have never been spammed with so many calls by so many different people at one company before. My phone was literally ringing multiple times every hour by 3-4 different people! And even after I took the 3 year option and made my full payment, 3 days later I am STILL receiving so many phone calls, voicemails and emails from different people about my account. It almost feels like collection calls and it’s definitely invasive and completely unnecessary. That alone is enough to turn someone off of your company completely and that “customer service” model should be changed immediately.

I have worked with a different home warranty company in the past and they have NEVER rejected a claim. Now that I know Choice does this I will go back to the old Warranty company. I chose Choice because it was more affordable. But I guess you get what you pay for.

The technician who came to investigate the issues with our Washing Machine was prompt, friendly and quickly diagnosed the issue. The repair will not take place until next week, but I am not concerned about his ability to repair it accurately and quickly. I was also grateful that he showed care by wearing a mask.

My serviceman was on time, extremely knowledgeable, very fast to diagnose my problem and was very professional. I was very impressed with the technician’s work. I have several policies with CHOICE WARRANTY and have had quick responses to my claims and have all the issues resolved professionally. I would recommend this company to others. I have had another warranty company and was dissatisfied.

The HVAC technician was friendly and professional. Bravo on selecting him and his company and as you state in your, OUR, contract, this is what you do. Get better at paying for the claims after the technician states what is wrong. You failed at this. The customer service informing me of the failed coverage was fine, the person was friendly and professional. CHW, its technicians, its warranty review department, someone up higher failed. They (the HVAC company Newman Heating and Air) performed perfectly, CHW, you have failed to perform.

The washer leaks at time and makes a banging noise. It is a Kenmore unit. It don't do it on every wash. We want to fix it before it gets worse. We thanks Choice warranty for all that they have done for us.

My garbage disposal was leaking water, so I called Choice home warranty and they had somebody come over next day and replace the new one, he did very good job, I am satisfied with the service, fast response and professional, thank you.

Had a issue with my air conditioner and after filling out the claim form online, the next day a contractor was at my home. After detecting the problem and ordering the part and getting approval from Choice, they were ready to repair the next day. Can’t wait to Run the unit a few days or weeks to insure The problem is totally resolved. Very satisfied with Choice as my home warranty company.

My first phone interaction with Ms. Kaylee ** was quite pleasant. Ms. ** is highly knowledgeable, patient and communicative. She explained how the service works in a concise and professional manner and promptly answered all of my questions. Thank you for your time.

To start with the plumber from OSP was prompt, removed his shoes, looked at the toilet seat as it had come loose from the floor, fixed it, checked my shower and tightened the handle. He was polite, courteous, professional and pleasant. Left me feeling very good about the repair.

Brian did a great job of assessing and recommending the needed replacements. He was efficient, courteous and professional. He went out of his way to make sure the correct repairs were made and talked me through the use of the new door. He even called me when he was not going to be here at the scheduled time. I would certainly recommend him again and again.