Choice Home Warranty Reviews

Offered 800 to replace in-wall double oven. Starting price (without delivery, installation, disposal) is $3000. Equivalent model (size, features) is $4000. Had to deal with obnoxious rep to get slight increase only after I shopped competitors and found out this offer needed to be increased 50% to meet even the next worst company. Agreement states replacement costs are covered when unit is replaced. Buy-out terms does not state replacement is not covered but rep tried to use logic gymnastics to keep from honoring that payment. "Cash" buy-out is actually retail gift card locking out any opportunity to find a workable and affordable option with the peanuts thrown at us. Definitely a waste of our premium. Never again.

Having a problem with my furnace. The technician came out to fix the noise and air flow problem in a timely manner. I was very satisfied, he was very kind and knowlegable/ found the problem and fixed. He also suggested the best air filter to use for maximum cleaning and clearing in my vents to remain.

Guy came to my house efficiently, did what he had to do, explain to me what went wrong and told me how it happened. Would recommend him to anyone any time. Hopefully I don't need him again but if needed I would hope he come out

The contractor was good, fast and on time. Choice Home they approved it fast and we was happy with the service. I will recommend choice home to my friends and family members. They have been reasonable and on time. Customer service is great.

Jay was awesome!!! He was very pleasant and on time and showed me everything he was doing while doing it. He even showed me the broken pipe that he had to replace. After he was finished he called me to show the work was completed. Even told me that I had a toilet issue but he said that my boyfriend can fix it. I would recommend him.

I was extremely happy with my technician. He patiently answered my questions and was very friendly. The only thing I was unhappy with was that Choice denied my claim. I’ve only called twice in the years I’ve had the warranty and so I was disappointed in the plan/company.

I called and got a quick response. The appointment that they gave me was right on time. I love that part about them. And they follow up afterwards. Easy to get in touch with them. I would recommend all of my friends and family to Choice home anytime.

I received outstanding service from Mr. Ravi **. He was knowledgeable, informative, professional & easy to communicate with. I look forward to doing business with Choice Home Warranty. I hope that the rest of my experience with your company is equitable.

Michael was very complete and willing to work with what requirements we discussed. We will however, check other providers for comparable coverages and pricing, but feel fairly confident that the information provided over the phone and immediately supplied through email, confirming the transaction should set our minds at ease over this decision. Many thanks.

I signed up today for your full home warranty. The representative was very knowledgeable and so helpful. She took her time and worked with me on the best plan for me and all within my budget. It’s like a security blanket to know if anything major happens, I'm covered.

I was offered several promotions to purchase a yearly warranty. However, I chose to purchase a month to month plan which fit my budget. I felt the representative was rude and rushed me off the phone because I choose a different plan. He ended the call by saying my policy would take effect in 30 days. He didn't explain how my monthly payments would come out or how I would receive the information on my home warranty plan. I had to call back to speak to someone else who provided me with the information.

Made one phone call & a technician was scheduled for next day. I have appreciated the prompt & courteous service from CHW. This was the second time that I contacted CHW & received same professional service. I would highly recommend this Home Warranty service.

Repair technician was excellent. However, I had to do without my washer for two weeks. I was not happy about waiting that long. Perhaps CHW needs to find more qualified companies in my area to more adequately service customer needs in a timely manner. I paid for 6 years. I hope this is not the normal time for service calls.

Shaune was very thorough and helpful as a Customer Service Account Manager. He worked with us to get a Senior discount and we were pleased with that. The only thing I asked is if we could stretch the 4 payments out over the year. It seems I'll have to make arrangements to make that happen. We are on a fixed income and will do our best to get the payments complete before year end. We are looking forward to working with Customer Service to make that happen.

I am very concerned about how customers are being treated by this company. Repeated attempts to communicate with employees who hang up if they don’t want to deal with you. Your instructions are complicated and go without getting full explanation on how to submit. I have without proper support from your people made the attempt to talk with someone at least 3 times. Meanwhile, I am dealing with a leaking toilet, creating further damage to my home. I would very much like to know how I go about getting permission to use the contractor I have found to fix my issues.

Spoke with case manager, who was late for the discussion and once she called I was told that the claim would not be covered due to it being a pre-existing condition. I was not told how she determined it was pre-existing. After have a team of the "Leak Doctors" using non-invasive leak detection with ultrasound and thermography found the leak location within a copper pipe. They also told me that it was impossible to determine when this started. It could have been 1 hour, 1 day, 1 week. Just impossible to know which would exclude a pre-existing possibility. It just happened!! Which would also preclude the fact that a "case manager" sitting at a remote location could lie or give false information by thinking they could determine a pre-existing situating. I'm extremely disappointed since I wasn't expecting your team to cover all costs just maybe a portion my insurance would not cover.

Thank you so much for helping me with my warranty needs. I feel much safer knowing my house in Pahrump, NV is covered under your warranty. It is a older home and I feel better having coverage. Be safe, Dan

Joshua ** with JBB Home Services responded quickly to request and showed up promptly. He found problem and fixed it and spent a bit more time checking to see if there were any other related problems. He did a great job!

Dissatisfied? You bet! #1, I had A/C repair done and the tech. charged me $400.00 over and above the normal cost, ($85.00) and I had to pay it before work was completed and spent two weeks in hot weather before repairs were done! #2 My garbage disposal went out, the repairman called it in, he replaced a $125.00 disposal with a cheap little disposal, although it works, it wasn't what should have been replaced. # 3 Dishwasher went out, repairman said it was by an electric surge, (Not covered.) My research to replace the affected part cost $57.00! #4 Now a clothes washer failed, and as per your retort the washer was to be replaced, (A Maytag,) subsequently you offered $342.00 as a cash out by Lowe's Credit card. The replacement is in the $700.00 to $900.00 range! This is not equitable for me, but it is for your company. Try this; do what your company said it would do, replace the machine.

Mr. ** was friendly, thorough and had excellent customer service skills. The person who recommended me said lots of great things about this company. I am a new customer. It's not much I can say yet but so far so good.

Your customer service representative was informed and helpful. My appliance issue was dealt with promptly and was resolved. I appreciate the professionalism of your home warranty company. Thank you. I am glad I chose Choice Warranty. It is a relief to have my rental property protected.

I liked the Select Electrical Services that came to my home. They are very knowledgeable and helpful. Choice Home Warranty had chosen a great electrical contractor. Even though I am not too knowledgeable, they went into details explaining me what went wrong. I wish they would cover more. I was disappointed on that point. I felt they should have came out sooner because it was an emergency with no lights.

Choice Home Warranty has been amazing in helping us with our issues, the technicians that came to our home were very professional and knowledgeable we could not have asked for a better warranty company and the technicians that they have sent to take care of our issues. Thank You, Stay Safe... God Bless!

Choice Warranty would not allow technician to repair problem but gave us $343 toward a new machine which is what they always do rather than fix the problems. I will be dropping this company. Choice Home Warranty has never fixed any Appliance since we have had their service.

Technician was in touch and arrived as promised. Had to order parts, which we are waiting for and he has to return to complete the repair. He indicated that this would be a few weeks. But, he was sure this would correct the problem.

The technician came to check out our microwave and found the problem right away. It was a broken thermostat. Now I have to wait for parts. He was very thorough and polite. I would recommend him for any electronic service.

The tech was very pleasant. Showed what part wasn't working and why. He also was upfront about the repair may not be approved. That was nice to know...no surprises later. The honesty was very refreshing. Nowadays you don't get that type of service or information until the repair is disapproved.

I have been with Choice home warranty for years. I have 2 properties with them. Every call out I've ever had to do which has not been too many. Has been exceptional. The service technicians have been great. The process to get a claim is great and and I love having the peace of mind that they are always there when I need them!

The first company was a no show. I called or maybe emailed CHW and they sent Sears Home Repair a few days later. I was totally blown away with him. He assessed the washer right away and threw some water in the machine, plugged it in and it was fixed. I would like to get a the SRH for all of my washer & dryer calls. My units are Kenmore and I feel like he knows more about his own brand.

The Choice customer service staff is not really knowledgeable. When asked questions, they keep directing you to speak to the technician, but the technician didn't know what they were talking about. I just wanted to know what was not covered.

Am terribly disappointed in the MAJOR DELAY in receiving my agreed payment for my microwave. It has been over 3 weeks since we agreed on an amount and payment has not been received. Request the Case Manager to contact me at **.

My first experience with Choice far exceeds my expectations so far. Setting up my request for service was easy without delay. The service provider scheduled our first appointment within reason and diagnosed my air condition problem quickly and is now working with Choice for approval. In summary, the process has gone great so far.

The service you all of Provided was number one. The person who came out was very courteous and went right to the job and fixed the problem. Great job. I will use you again in the future because of the high quality of service provided.

The contactor was very polite, professional, and explained the circumstance of the issue very well. Highly recommended. However, I believe the decision that CHW made was not right in my case. Adding more freon without sealing the leak only means I will be calling you back in few months and paying another service fee. I am not happy about that and am hoping you will rethink and come back to seal what needs to be fixed.

The response to have a tech come out and diagnose the repairs to our washer was great. The tech arrived promptly and was very professional. The problem is with Lydia. Our washer was deemed unrepairable. Lydia was argumentative and rude. She promised us a check in three weeks. We still have not received the check and multiple phone calls to her over a week have not been returned. This turned a positive experience into an extremely negative one. Calls to other managers have not been returned as well.

He was honest, courteous and professional. He knew what was wrong and told us how to correct it. He then set about to prevent the same thing from happening again. I would use him again for refrigerator repairs, if the situation presents itself.

My hot water tank went out, my claim was taken over phone quickly and now hopefully a technician will contact me ASAP. No hot water oh my. I’ll return later with my final review of the speed of what I hope to be in favor of hot water once again.

Mr smith contractor with Choice Warranty always do the job professionally and on time. They have been to my house several times when I have stoppage, water running slow on faucet, unclog the toilet and never do I have reoccurrence of the problems.

James was exception. He was the third representative in sales I spoke. He never rushed me, knowledgeable answered all my concerns, listened to my concerns, and never pushed the product on me. Both reps I spoke with the day before send me erroneous information and the next hung up on me immediately when I mentioned I needed to think it over.

The two gentleman that came to repair my toilet were very professional and polite and they made my repair in a timely matter and told me that if I needed anything further just a call and I’ll be no problem for them to return to do any further repairs.

Repair person arrived at stated time. Did a thorough check of the appliance and determined the problem. Necessary parts were ordered. Was advised 7-10 days for parts to arrive. Will schedule time for repairs. Downtime seems excessive but no complaints in the regard. So far, pleasant experience. Time will tell as to final solution.

I am quite please with the service that CHW has provided to my home. The service providers are good at what they do. The dispatch person is always kind when I call. It has been a pleasure and I am grateful for the service.

Choice usually responds promptly and moves quickly even on a Saturday. Some of the service agents are not that great but they stay with the problem till it's fixed. Servicemen should check for warranties on appliances and equipment, Only after 3 or 4 visits did a knowledgeable technician indicated that the brand had universal problems with their equipment and had issued recalls.

My hot water heater decided it needed a break, so I contacted Choice Warranty. The call to them went very smoothly with no long hold time. They let me know it could take up to 24 hours before I received a follow-up with someone to be dispatched to my home. It happened within 4 hours, and the appointment was scheduled the next morning between 7am-11am. I was expecting a much later date and time to have my unit fixed, and have to boil water to take a bath. I'm extremely pleased with the fast and efficient service from Choice Warranty! I would definitely recommend to everyone I know!

Choice sent Allstar services to fix my heater. They changed the control board in my attic and it works fine. The next day we came home and smelt something like a burning smell in the hall by the heater vent. The smell was all through the house. I called Allstar service and told them I smell something burning where they did the work. They told me they can't help me I have to call choice home warranty back. I told them it smells like smoke and they did not care. I called choice and told them the same thing and asked if they could send someone because I smelt a burning smell. They said they could not unless they open a new service order. I told them my wife is afraid to go in the house. They did not care. So I took care of the problem myself and I will cancel with choice home warranty. I can not do business with a company that cares more about the 75.00 from a new work order than the health and safety of their customers.

Response time was excellent and the service was even better! This was a seamless process which was much to my surprise. I am truly a Choice Home Warranty fan and would recommend to friends and family. I suggest anyone with a home, do yourself a favor and sign up with this warranty company.

I was very please with the service technician..please pass that along. I'm VERY DISSATISFIED with your company as far as pricing is concern and I will not be refer your company to anyone. The monthly price keeps going up to $50.00 and then on top of that your company goes 100% on your service fee from $45.00 - $85.00...are you kidding me. That is too much. Please give the 3 stars to the service tech. I would of gave a 5 star.

Wonderful experience talking with Daniel. He explained everything to me and I did sign up for the service. I live by myself 80 years old and this is such a relief to have this insurance. Daniel explained everything to me. Very very nice employee. 10 stars to your company.

Service tech was on time, wore a mask at all times and diagnosed the problem very quickly. Sent in permission form to Home Warranty and the resolution was received within 10 minutes. I received back the note from HW that they would suggest to replace my dishwasher with a gift card to Lowe’s.

Basement toilet would not flush. The plumber came, through rod that toilet out and was done in last than 30 min. Very pleasant and also very pleased with the quality of work. Thanks to Choice Warranty's. I will also use these guy. Thanks.

I was not prepared for the technician to only diagnose the problem on his first visit. He determined what the problem was but had to leave to wait for final approval by Choice to fix the problem. That should be explained before the technician arrives.

Talking about the cleanliness instead of the item to be fixed. And not good enough effort put toward fixing what was broken. Also need a easier appeal process. And a better response to the appeal of any system or equipment.

Excellent work by All Boro Plumbing. I believe it's been 3 times I required this service from All Boro Plumbing and each time the quality of work; timeliness was just perfect. I will use this same company each time if possible.

I have been a faithful customer for over 2 years. Never missed a payment. Never had a claim until now. My dryer was making noise. The technician came out. He said the motor was going out. The next day the company told me they would rather replace my dryer than fix it because due to his age is about 7 years old. They're only giving me $330 to replace $1,000 dryer. After waiting a week to speak to a specialist hopefully get the price raised I was informed the best they could do is change it from Lowe's gift receipts to a check that I would have to wait even longer for.

The technician came out and resolved my electrical issue in my bathroom. He listened to what the issue was and had it fixed within minutes. It’s really hard to find technicians that are honest and knowledgeable but Choice Home Warranty found one. The weather didn’t stop the technician either. It was one of the worst snow storm days in Chicago and he still showed up! I give him 2 thumbs up and 5 stars!!

Was having problems with the washer machine. Call Choice Warranty. They send a technician out to check the problem. Choice Warranty got back with me. Said that best solution is to replace my washer machine so they were going to send me a gift card for Lowes to help me purchase a new washer machine and very happy with the service.

The technician that came to my house was courteous and very professional. He finished the job within a acceptable amount of time and took the time to give my suggestions on how I can keep my washer and dryer running efficiently for the future. He took additional time to show me before and after pictures of the end result from his cleaning out the lint filter lines and ensured everything he was working on was enough to get my dryer up and running again. Thank you, Choice for recommending this service man.

Technician was excellent. He was on time and he did an excellent job. Very polite. Cleaned up after he completed the job. I would recommend him to someone else. He had all the tools he needed. I am satisfied with his work.

The service in the very beginning outstanding. However of late not at all pleased with service. Reported problem and still waiting for action. Please if I wanted to search for a repair person would not have paid in advance. This is a rip off. Still waiting for a call back.

The purchasing process was pretty easy and good. From the time I submitted a request for a quote, I was contacted multiple times to purchase the warranty. My representative, Michael, was very knowledgeable and helpful. I hope the service continues to be great.

I initiated my service call on a Sunday afternoon. I was called early Monday morning telling me a repairman would be there the following Saturday. I informed the caller that was unacceptable that it was 57 in my house with an expected low of 33 that night. I received a second call Monday afternoon explaining they found a repairman who would be there Sunday. I again explained my situation. The caller told me she would cancel that repairman and would work on getting someone else. Early Tuesday morning 7:30 I checked my email and went on with my day. At 9:30 I received a call from the repairman telling me he was on his way. I met him at the house and my unit was repaired. I was happy with the knowledge that Mr ** had in repairing my unit. I would recommend Frost Mechanical to my friends for their AC and heating needs. They were knowledgeable, friendly and willing to do whatever was needed to get my heat working.

Choice Warranty sent Sears Repair pretty fast. Replacing my stand alone freezer. Store cash card at Lowes. Need more time to get there:: Want to get a whirlpool freezer and a Whirlpool dishwasher also a whirlpool microwave… Maybe look at a whirlpool refrigerator also.

Repair person showed up at the time they were suppose to on both trips and repair my dryer with the replacement part. They were very friendly and courteous. I have another claim in for my furnace and he told me he does work on furnaces but not sure if you have them listed for this.

I truly believe that you all use the same company every time as do not look for a new one. Why would you allow someone to say that they will come out on a Tuesday when here it is on Thursday when the heat pump went out and somebody come out on Tuesday. So that's that's to me. That's ridiculous.

Well you probably know by now not one person reads through what’s covered in the contract. We sign up blindly thinking all appliances are covered. Well I was quoted a dis conclusion for my wine fridge. I got email saying read page such and such paragraph whatever line such and such. I paid $1500 for a 4 year subscription and NEVER have I got a claim paid. Watch out. They are a scam.

The technician was on time, was very nice, understood the issue at hand, explained everything very thorough and did a great job. He completed the job in a timely fashion and was very clean and cleaned everything up. I would recommend him to anyone.

It took 4 weeks for someone to show up for the repair due to scheduling and workers dropping the ball but never notifying the customer. The first company quite with no notice to the customer and it took another two weeks to find someone else to come do the repair. Completely awful return for repair on a washer. 1 rating.

The Technician wore a mask and a shoe covering. This was greatly appreciated. He questioned appropriately for understanding so he could identify the issue. He then explained what was needed to fix it the issue. In addition, he showed great patience and was customer focused.

Quick response which is always good-yet it seems that the problems I have does not get solved completely. There is always some explanation as to why this or that is not covered. Could be that the first time someone is sent, they are not quite experienced enough. Then I get the right one but the problem has multiplied and become an exception to the warranty. Frustrating.

The technician was on time and very professional. He had PPE for protection. He was knowledgeable about the situation with my heating system. He took care of the matter with great care. I was very satisfied with his work. I would recommend the company to anyone who need heating services.

He told me I needed a new toilet but called the next day and said he was sorry, but you did not approve a new one. So, he will be back to fix it for now, but there is one part that may still not function correctly.

We have had to replace 2 separate appliances. Our double wall ovens were approximately $2200, however, we were only given $667 (the equivalent of $602 after deducting the service fee). We are now in the process of having to replace our dishwasher. Again, not given anything close to the amount needed to replace it. Given $246 (had to pay 2 service fees on this, so the equivalent of $116). It is going to cost approximately $600 to replace and that is for one that does not have as many features as our current dishwasher. To me this is not replacing anything, it is simply giving us a few dollars towards our purchase. I would love for someone to show me where to get a double wall over for $667 and a dishwasher for $246!

Water heater was leaking, Quant Plumbing was able to look at it, report back to you and then get it installed all in about 24 hrs from their first visit. Both technicians were knowledgeable, quick, and friendly. This was my first time using the warranty and I am please with him easy and smooth it went.

Luke was very professional and save a lot of money with the renewal of my Choice Home Warranty. I had the Choice Home Warranty when I purchased my property which was purchased by previous owners and I like it.

I put in a claim for the first time. It took three times to get a person out to see my dryer. They kept scheduling me without asking when I was available. Then I needed a part was told that instead of fixing my dryer they would replace it. I have a front loader large capacity LG and they were going to give me $350 in Lowe’s gift cards. I called to speak to a claims adjuster took me six weeks to finally talk to someone. She offered me $580 for my replacement my replacement cost $800. When I get my check I will cancel this home warranty. Very disappointed.

I thought the furnace was making a beeping noise. The tech immediately said he thought it was a smoke alarm and he found it. He was very polite and helpful. That is all. Thank you. If I need to contact Choice in the future you need to make this experience easier.

Don't ever get a warranty with this company, they won't actually ever cover anything and will find some excuse to not cover what they claim to cover. We have an older furnace so we got this coverage knowing that it would need repairs and possibly even replacement. When we had an issue they refused to cover the repairs because they claimed our furnace was "too dirty" so they rejected the claim saying we had neglected the system. I'm not sure how that is the case considering it's a 20+ year old furnace and we had 1 issue in the 7 years we've lived in our house.

Very organiZed. Staff are very professional. Technician was very skillful and respectful. No wasted time. Technician knew exactly what she had to do. Communication with Choice was perfect . Would be happy to recommend to a friend or relative if the need arises.

Choice Home Warranty scheduled a plumber; but after reviewing the comments on the company; we asked for another company. Without hesitation Choice Home Warranty said they will reassign the repair work to another company. Within the day they had us scheduled with another plumber the next day. Pipe had split in the attic and dripped on the ceiling in bathroom. Plumber assessed the work and went outside to call Choice Home Warranty. I have to admit that concerned me and I was afraid they were going to deny the charge for some unknown reason. Technician returned with his tools and Choice Home Warranty had approved all expenses, minus the $85 service fee. Repairs were done in 20 minutes and we are very satisfied with Choice Home Warranty.

Tech was prompt and friendly, took pictures of the problem to show exactly what the problem was. Stared parts needed to be ordered and was supposed the follow-up appointment is only 5 days from the initial diagnosis. I would recommend this tech to anyone.

Your certified technician found out that there are no new parts available for this range. This means that the range should be replaced. Now I received an e-mail from you saying that you are assigning another technician. I have been without a range since Jan. 9th. And now, I don't know how much longer. This tells me what I think of CHOICE WARRANTY.

Albert was quick to answer my questions and return my emails. The whole process was quick and easy. I hope I never have much need for my policy, but knowing I have it is a good peace of mind. This is a worthy expense for any homeowner, not just new ones.

We did not receive adequate payouts to replace our broken appliances, which goes against what you all claim to do for your customers. The customer service managers did not care at all that we are upset, and did nothing to make us want to sign up again for your services once our year is up. Your contract states you’ll match to the newest appliance, but you only send out Lowe’s gift cards…that won’t let us get Kenmore appliances. Once that was brought up, the lady said you all would send a check to us. Good…but the two checks won’t add up to enough money to replace even one of our appliances, let alone both. This is unacceptable, terrible customer service, and not what your contract says you all will do.

Very nice and was quick. Just wished he told me that this problem wasn't covered. Still paid the fee. Did mention another problem I might have in the future but that wasn't covered either. He got a price for me to get it fix by someone else.

Very knowledgeable technician. He fixed my refrigerator and freezer very quickly. My refrigerator is working well now. He was just a little bit late on his appointment but, I highly recommending him for future works. Sam was very presentable person.

When I call to put in the claim, the operator was nice and pleasant and answer all of my questions and also the tech was on time and pleasant and had knowledge of the problem and fix the problem with no problem.

I'm grateful they're able to replace the microwave but not the amount I was looking for. Like they say something is better than nothing. Also, I had to follow up the request because when I submitted it no one responded for a week and a half.

Our tech was prompt and very knowledgeable. He fixed the problem and gave me his business card in case there were any other issues. The call in service to the automated system was not very convenient, had to wait over 38 hour in a cold house in 18 degree weather. Did not get the 6 hour call back as the description suggested? Had to communicate my concern via the automated service the following day.

Max from Max Appliance is just great. He is on time, he is very knowledgeable and was very sincere about solving the problem. He worked on it diligently and it needed parts. Next morning he came back with parts and fixed it. I used the machine, it is working fine. I am super happy. Can't expect better than this. Thanks Max, thanks Choice H. Warranty.

From the initial online request for service, the quick request confirmation, the service contractor setting an appointment, and a knowledgeable, polite, and efficient service technician; the whole experience was easy and well managed. Our refrigerator was acting up and making noise, which is stressful. The problem was explained and resolved. We were very satisfied with the whole transaction.

Appliance repairman showed up and determined it was an ungrounded outlet outlet. So now I need an electrician. Repairman was very knowledgeable and explained what needs to be done. Hopefully electrician you send is as good. I wish I had known this beforehand. Then I would have asked for electrical repair.

It was on wrong setting but we have plenty hot water now. Really a great service repairman. He was properly prepared and showed us something about the heater we didn’t know. He was on time and was accurate as to when water would be hot enough.

Shane of MYElectrician518 arrived just before 8:00 am, well within the expected time of 7-10 am. He worked for three hours diagnosing every breaker and outlet on the main floor of our house. He finally discovered an outlet that was melted and burned. Unfortunately, the circuit breaker never disabled the circuit and his persistence in locating the problem probably saved us from an imminent fire! He replaced the socket and the circuit breaker that had not worked as expected. He also advised us to consider splitting this very long circuit that provides power to numerous light sockets, TV’s, internet modem, router and several pieces of audio equipment spread across two rooms into two separate circuits.

Upon calling in to request a membership, I was connected with a gentleman who couldn't have been more polite and helpful. He suggested the plan he thought would be best for me. I signed up for the Warranty plan. I also mention he is cheaper than American Home Shield. Also, the customer service reps are better educated and definitely more polite. I couldn't be happier.

Negotiated great price for 3.5 yrs. When I've had to request service in the past, the response from you was quick so issue could be resolved. I would recommend Choice Home Warranty to others. I've been satisfied with the service.

I had a clogged kitchen sink on the side with my garbage disposal. No matter what I tried to do it would not work. I went online to file a claim that night, the 15th of Feb. The appointment said the 17th but the plumber called and asked if I would be home that day, the 16th. When I said yes he was at my house within an hour. He had to snake it out. He was very pleasant to speak with. He kept working as we spoke. If I needed a plumber again I wouldn't hesitate to request the same plumber.

Our garbage disposal problem was reported to Choice on Monday morning and a new disposal was installed on Tuesday morning. Appreciate the quick service. The plumbing company that Choice used was very professional when they called to arrange an appointment and professional in completing the work.

This is our first time making a claim. Quick service. Great repairman (Paul) and no issues getting approval for the repairs needed. Appointment scheduled for repairs next week (once the parts arrive). We’re happy with the service received thus far.

Hot water tank did not give us hot water. Started on Tuesday afternoon and repaired on Thursday afternoon. Wished it were a sooner repair, but it is fixed and done. We are elderly and hot water is very much needed in our home. The repairmen were kind and knew what they needed to do for this repair. This is our first experience, and it was favorable. Thank you.

Your company has always have taken care of any issue that I have. Since I am single that takes a load off my mind. I have you send out a company for my A/C and that was great. Never had a issue with a claim or any other issue.

The only negative I would say is that the email said he would be here between 3 and 8 pm and he actually couldn't be here until after 5:00 p.m. A better window of time would have been helpful. Korey was great and super nice.

We have no complaints about the service, their customer service is outstanding paying attention to issue at hand in order to provide the best service and solution possible, always sending EMails with information to what company, day and time of arrival so one know whom expect...For the money... Can not do any better.

This repair exceeded my expectations.

So far, so good. We were told to observe the area for about a week to make sure the leak was repaired. I love that we will not be charged to repair the hole in our parlor ceiling that was made to repair the leak,

We have been with Choice Home Warranty for several years now and have found this Company to be outstanding. They have employed staff who are friendly, warm and knowledgeable. These type of traits are very important to me whenever I call a company for help. If they dispatch a company to complete a job for you, you can rest assured that they will not rest until the job is done to your satisfaction. At one point, I had Choice Home Warranty insurance at my home in NC until December, 2021 and we will continue with this amazing company for years to come. Choice Home Warranty Thank You!

I explained in details the location of my spa. I was told that it was ok but would have to pay an additional fee to cover. This I did. Then when I had a issue with the unit, I was told it would be two to three days to get a tech out. With numerous calls, emails and almost three weeks a tech was assigned. The email I got to inform me came late the evening before the tech was to come out. There was no time to reschedule, so I had to miss out on a prior appointment. I had to be home when the tech was to arrive. Poor customer service. Now you have denied service. That's what the three weeks was for, to find a way to deny.

The roofer that came out to investigate why I have a leak in the roof came up with all kinds of improper things that were done to the roof including hail damage, but they would be happy to replace the roof, so therefore the claim was denied so I got another roofer came out. He spent 20 seconds up there. There was a nail not a roofing nail but some other type of nail that had backed out half an inch and was holding open a shingle. He caulked it, left, didn't charge me a thing. The leak was fixed.

The person I talked to the first time and purchased this. Seemed like he wanted to hurry up and get through with me to go to next person. Kind of nice but “Hurry up”. It also seemed like his answers were short.

Heater went out during freezing temperatures. With a few phone calls on my part, my heat was fixed the same day I called. None of us wanted anything else to go wrong with those kind of temperatures in the deep south. Thank you Choice Home Warranty and our local appliance company who changed the burnt electrical box and wiring that caused the problem.

The flip in the back of the toilet had bubbles all around it causing the flip not to lay flat which made the water run. Which cause me to have high water bill. The guy was very nice and show what to look for. Explained how it come to have the bubbles in the flip.

The technician arrived within the time frame. We discussed first what was going on. The good thing is he listened and followed my advice on what exactly he needed to do to resolve the issue quickly. Knowing the history of the issue will help the technician to fix the problem without trialing error. We set the situation for almost an hour. It was excellent and quick.

Mike who repaired dishwasher did a great job. However getting done is another story. Per email I received the repair was scheduled for Tuesday between 7:00 and 11:00. This was not an exceptional time. Numerous phone calls to change time or date were NEVER returned!! The company/office did not support Mike. My wife was available when repairman arrived. Nobody arrived! At about 6:00 pm Mike called to say he had the parts for repair for 10:00 next day. He arrived on time after phoning to confirm appointment. He completed job well. The whole repair process was difficult. Dennis

Technician found and resolved problem with pilot not coming on, for my hot water tank. There was a lint back up in the airflow tube, that prevent the pilot from lighting. The technician from Performance Mechanical was prompt and friendly. Very satisfied with the technician.

I called in to get an appointment to have my hot water heater looked at because it didn’t seem like I was getting hot water long enough. It seems to take your company a long time to get somebody to come out. The company did come out and said I needed a new coil. They said they would have to get back with Choice warranty and get the approval and would be back out the following week to replace it. I never heard back and after two weeks I called back to Choice and they said that they didn’t do business with that company. I said, "What do you mean you don’t do business with that company? That’s the company you sent out and that’s the company I paid the $75 fee to. What we don’t use that company?" And the woman said so she sent somebody else out. They came out yesterday. They told me my coils are fine so now I don’t know who to believe.

Was very impressed with sales person. Explained service provided well. Will recommend relatives and friend to check into this program. This seem to be the route to take. No one knows when something is going to tear up and with the cost of everything now days a person needs all the help you can get.

It took over three weeks to complete the service request. During the hassle of getting the job scheduled, there was a lot misleading and incorrect information given to me. This leads to mistrust a lack of confidence in your company. However, the service did get completed so I guess all is well that ends well.

Excellent service by Choice Home Warranty vendor, KINTEX PLUMBING. A service call was quickly scheduled. The technician arrived on time and was very professional, friendly and efficient. Since this toilet is in our master bath we appreciated the fast service. Problem solved!!

I submitted a claim for a sewer backup at 6:30 one evening. I heard from a technician who introduced themselves and gave me time expectations for the job the next day. They were done before noon. Great turnaround time and overall great service!

Called in and told them my pool needed a motherboard. The girl told me it was covered. They sent someone out that confirmed that I needed a motherboard. Then got a call saying no it’s not covered. It’s uncontainable that they wouldn’t honor what their employee confirmed.

Very impressed with the level of professionalism and ease of filing a claim! They did what they told me they would do and in the timeframe they stated. I couldn't me more pleased with the process. Thank you for keeping your word. It was very refreshing in this day and age!!! May God bless everyone involved in the process of fixing that furnace.

Easy to set up a work order, service provider came on time and was very professional and friendly. There was no hassle as we have experienced in the past with other warranty company. Service fee is reasonable as well. Once the work order was submitted, the service provider was at our home within 2 days.

If a customer declines something, please accept it. Everyone does not want the add-ons. I have tried the warranty before. I hope this time is much better than before. I will hope that it is with no issues. The online reporting is not the best for service request.

The technician was great but dealing with Choice themselves I do not recommend. We have gone 12 days without working HVAC in our home and choice doesn’t seem like that’s a priority to them. It is to me because I have two children under the age of 3 and our home is 40 degrees.

Technician Carlos arrived within the time frame given to me. He was courteous and explained what was wrong with the appliance. He said the needed parts would have to be ordered. I did not get a follow-up from the company. It wasn't until I called that I learned that the appliance would not be repaired but I should contact Choice or check my emails to see if I had received notification. I feel it proper that a phone call should be given to the customer and not rely on an email that goes to the spam folder to notify me. I feel that choice warranty and Liv Smart failed me in this regard.

Otis ** from Uncle O’s Home Improvements was very thorough and professional. He was able to detect the problem and get the parts needed to repair my dishwasher the same day! I would highly recommend him! He was on time, neat and friendly too.

The plumber immediately fixed the problem. Plumber was friendly, but professional. The plumber explained to me what the problem was which kept me informed. I have recommended Choice to a lot of friends and others. I always tell them they can't beat the monthly charge on only $85 fee when Choice send someone to fix the problem.

Joe was very customer service oriented and very experienced. He informed me of his arrival time and was on time. He discussed my issue and how to address in future problems. I am very satisfied with the service received. It was a great experience. I wish every interaction with repair people could be like this one. I highly recommend!

Done when promised, no issues to report, always professional, website easy to use, easy to log into, all info there and easy to read, and understand. The response is quick and professional, if any question, the company always answers, and ready to help.

Our two toilets won't remove all waste without multiple flushing. The plumber was good. He said the problem was the age and design of the toilets. He acknowledged that the toilets technically functioned but would not work properly to remove waste. He believed CW would not replace the toilets because they still flushed. No call yet from the plumber on CW decision as to whether CW will replace the toilets.

Technician came to assess my compactor & immediately knew what was wrong, took care of my problem in less than an hour. Very knowledgeable & courteous. Recommend highly. I would definitely recommend Choice Home Warranty to all my friends & family.

Once we got a 2nd technician things went fast and easy. The first technician was a no-show and no call. I called the next day and Choice reassigned a new one. He showed and fixed the next day. Diagnosed in five minutes.

Thank you for the quick response concerning our water heater. You never miss your hot water until you don’t have it. The technician came out and we are back in business. We have been satisfied with all the techs that CHW have recommended to service our appliances. Thanks again!

Four times I have had problems with you agreeing to do repairs. Presently I have submitted a claim for repairs, paid the required $60.00 for the tech to tell me what I already knew. When the claim was submitted, it was denied. So the only thing accomplished was that I am out $60.00. Not a good thing.

Even when the repair is NOT done properly and you put in another call you are charged for another service call. You can’t get a supervisor to call you to discuss. All employees say is, "They will tell you the same thing I am." I insisted but never had a return call.

Very impressed!! They called and was able to come 4 days sooner than originally set. Was so thrilled.. Wow.. Came in, looked at my problems.. Fixed the problem.. Done... Wow!! He was nice, wore a mask, did not make a mess... Thank you Choice Home Warranty and Mr. **!!

I put a trouble on Sunday Feb. 6, call on Monday, Tuesday. Wednesday. Thursday, No tech. show up. On Friday I call and told the person in charge of trouble calls that if I don't get results Friday I will cancel my policy that I signed for additional 3 1/2 years. I am very disappointed with the trouble call system. This is the first time that I use your system for the past 5 or 7 years. With this experience I will not recommend your Co.

I’ve been waiting for someone to come and fix my hot water heater since February 4 and still haven’t heard from no one yet. This is crazy. I paid for service and no one is contacted me. This has not been the first time this has happened. It did the same thing for my furnace in the fall. I think after my contract I will be finding a new company.

Mr. Philip, the Technician from DMS PRO SERVICES LLC came on time as promised. He seems to be knowledgeable on what he was doing and above all he was courteous. He said the appliance needs to be replaced and will approximately be done in three days time and we have to pay around three hundred dollars more but I told him why because from our experience with American Home Shield we never pay except for the Diagnostic fee or deductible of $75.00 dollars which we did to him.

Jarrell was available to come to service our water heater earlier than expected. When he arrived he had his mask on ready to see what the problem was. I got straight to work and didn’t hold up my day. He was very knowledgeable and efficient.

We found that our previous furnace Company Little and Little (Dan Little, Owner) you assigned did not properly/thoroughly complete the installation properly. That's why we were still having problems with our furnace. Thank heavens for sending your new recommendation R & M Hearing and Air. He explained all the problems that should have been resolved by Little and Little. Making every effort not to damage their reputation he simply began repairs to correct all of their mistakes. Very caring, polite and professional when addressing our needs and getting the job done! Make every effort Choice Home to keep R & M Heating and Air on your Roster of Furnace Professionals.

The water heater was going bad and the tech said it was developing a leak. It was determined that I didn't flush it and it had sediment in it. I get my heater maintained and flush through my maintenance company every 6 months. I also paid $12000 for a new commercial fridge that they couldn't fix. They are in the denying business, not the helping business. Careful which company you choose....

I was very disappointed in the price offered. I had a very good dishwasher in place now. My present dishwasher is a good quality. I have been ill and cannot take the money offered and do the work myself as this will entail more than I can handle right now having been very ill. Please reconsider and give a better unit and install. Thank you. Norma **. PS I am a real estate agent with Latter Blum Real Estate and would like to recommend your company when selling a home warranty in the future for my buyers and sellers and for recommending your company to other agents. Thank you. Norma **.

Technician was thorough and explained each step. He put on slips over shoes. Assessed the situation and made sound recommendations. He replaced old parts. He was courteous, professional and customer oriented. Thus far, the spewing of water stopped and no more visual water has been coming from toilet.

I asked for a call back and never got one. After 2 hours, I called back again. The person I spoke to was hard to understand. I just hope she got things right. I am waiting for a company to call me for service.

Switched to Choice Home Warranty a few months ago after our first warranty was up for renewal. This was the first time we had to use our policy. It was very easy to get the claim opened. One technician came same day claim was opened (he is en route right now actually). There was no hassle or argument. I pay around the same amount as the previous company/policy (less I think) for more coverage and better quality customer care. Definitely staying with Choice for this home and any future purchases.

He was so thorough and explained everything and was so great with my dogs. He explained what he was doing and what exactly was wrong. He was quick as well as on time (actually he was early and called to ask if he could come early). I will request a Sears technician from now on.

Although the repairman wasn't experienced he worked diligently and his trainer was very helpful and knowledgeable. They were also punctual and efficient. They were also friendly and focused on the work at hand. I would highly recommend Choice Home Warranty.

Thank you Choice Warranty for being so easy to work with in finding a service provider and completing the claim for reimbursement. I needed a plumber and when you couldn't find one quickly, you asked me to find a plumber and move forward to get the issue fixed. You were easy to work with. Thank you.

He serviced our refrigerator with professionalism and repaired the ice maker. He kept us informed when he would arrive at our house. He also replaced motherboard per service bulletin. He did the work in a timely manner and cleaned up area when done.

The agent, Leo, was very knowledgeable and helped us get the best rate possible for us with senior rates. Also helped us set up a repair to the dryer hose with dates and who's coming to the house. Thank you.