Choice Home Warranty Reviews

Provided very quick service. They sent a professional and polite technician to complete the work. He arrived and went to work immediately, identified the problem, and fixed it right away. Now the ac is working great. Thank you very much!

The contractor came on time and was very nice. After he was gone, we found out the leaking was still there. I called him and he arranged to come back on the same day. He is very responsive and professional.

Not good. Called to set new order. Couldn’t understand representative. Called back to verify. Got different person. Call dropped and representative canceled order. For no reason!! Called again and got everything sorted out. Have had good service before. First two representatives need more training. Third person was great.

I wanted to say thank you to Tracy ** for having such great customer service and appreciate her explaining the options with me and took her time to be patient. I recommend Choice warranty to anyone out there buying a home. Thanks.

Follow up on claim was smooth and resolved problem on first call back. Technician knew what he was doing and CHW representative was also knowledgeable. Tech came with proper PPE and clean appearance.. I was impressed with the overall service from online submission to completion of job.

It is very difficult to speak to a person and the one girl I did speak with was very unpleasant. I am try to contact a Shaniel and her voice mail is unavailable. Some of us approaching 80 rather talk to humans. I would think you would take this into account.

The technician who came was very professional and knowledgeable of his field! Found the problem quickly and fixed it! I highly recommend this company to anyone! Great choice for choosing this company Choice Home Warranty! Would definitely recommend you to others looking for a home warranty company!

Very courteous.. Explain what was wrong and what he needed to do to fix situation. Came in timely manner.. Wore a mask. Explain what I needed to fix situations. Checked THERMOSTAT. Made sure it was on a good setting to provide the temperature. I needed.

My refrigerator was cycling on and off every few minutes all day long. Foods and drinks were barely cold. The technician came and opened her up. He worked on it for a good while replacing some part. It seems to have worked. The refrigerator is running longer and foods are colder.

From the folks on the phone when I placed my service call to the plumber who came to the door, everyone was very nice and incredibly helpful! I would recommend to a friend! Price and coverage great made up what the cost of the warranty was and more.

We had the heating elements replace on our double ovens since the broiler feature would not function. The appliance technician was very professional, prompt and accommodating... I recommend him highly. He called before his arrival and kept me updated on the process.

The order for service was placed. I had a contractor schedule to come to the house the next day. The repairman was professional and had to order a part to complete the repair. He was at the house the next day with the part to complete the repair.

Hello, I called in for the first time to better understand my options and was fortunate to be connected with Michael **. He was very understanding and knowledgeable. He took the time to understand my needs and identify what would be the best fit for me. I signed on and am looking forward to working with Choice Home moving forward. I've already shared my positive experience with a number of friends.

Your salesman was very helpful with a great personality. Purchased warranty and felt great about it. Thank You. This is our Retirement Home and feel great about not having any unexpected repairs. Looking forward to retiring in the Natural state.

Calling for the first time to request service, I was put on hold, then signaled that my call would be returned. It wasn't; after 3 hours so I called again. The second time I was able to reach an agent fairly promptly and she was helpful.

I was just inquiring for information about home warranties on Google when all of a sudden I receive a call from Choice Home Warranty asking what I wanted and after I said I was just doing some preliminary evaluations he proceeded with his sales script, even though I told him to stop. He wouldn't shut up. I finally gave in and said OK and was told I would receive an email confirmation with policy within 15 minutes. I never received it.

Service person, Joan, was highly professional and presentable. He evaluated our problem and solved the issue very quickly. The entire EE&C organization was also highly professional - from the phone contact person, Danielle, who kept everything up to date with informative and welcome texts - and an example of how a well -managed company should respect their customers and get our highest recommendation!

The representative that I talk with was very polite and glad to turn my claim department for help. I can't ask for any more than that. I am sure that I will be please with the technician when he arrive. The claim department found someone right away.THANKS!

The technician was on time, knowledgeable and friendly. My toilet was not flushing. He fixed the problem and made suggestions for other repairs that was necessary. The price was reasonable and fair, I would recommend this company to others to make repairs.

The service representative sent by Choice Home Warranty was professional and courteous. I was satisfied with the service from him. Upon filing my claim I was informed that if the problem was the seal around the door it would not be covered by the warranty. I told her I accept that but I still needed a person to look at it to determine what the problem is. It was not the seal.

Troy was very informative on what a policy covers and how to save money by purchasing a longer warranty. Without him saying this I would have moved on to the next quote. He made the sale. I hope this warranty is everything he says.

CHW did a very good job with their side of this claim. Unfortunately, the claim was mishandled by the original contractor in early September, and it set off a series of additional problems. CHW assigned a claims manager, Ms. **, who responded well to my needs and concerns. Unfortunately, the next contractor to be assigned was Sears. Their response time and effort to repair the washer was unacceptable, causing many delays and inconvenience to me, with no repair done. After almost two months of being without a washer I hired a private appliance repair man to repair the washer - cost to me - $325.00. The repair needed was a capacitor - a $40.00 part. I have sent this same update to Ms. ** as the claim is still open, and should be addressed with Sears.

Service call response was satisfactory. Waiting for invoice of $60.00 to be sent to me. Tech said Delta Has a lifetime guarantee & to call delta faucet since they don’t have the one I need. I am waiting for a response. Tech said his company will install at no charge. Now Waiting for response from delta.

I filed a claim online and had an appointment within 10 minutes. I have worked with Max's Appliance before, and he is excellent, knowledgeable, courteous, and quick. I have used Choice for a number of years, and they always come through for me.

I have had Choice Warranty for about 7 years, and have always had wonderful service. Great company, would recommend to anyone. Your contractors are very good and very proficient. They have been prompt and polite and very knowledgeable. I would recommend them to anyone. Thank you very much!

Dewey was excellent! He took his time to explain the issue completely where I understood what he was saying. He was just an overall kind male who showed his concern for my concerns! Also, I would not recommend a friend and it has nothing to do with Dewey but the lack of Choice explaining the coverage!

I am really glad that I decided to get a home warranty. Having a home warranty is a must for home owners with busy lives. Handymen come sometimes but, I have been stuck too many times. The home warranty company has many contractors to assist with our needs. Choice assessed my oven and decided that it was better to get a new oven. I have a new oven because of Choice Home Warranty company.

Choice has been very responsive to start this claim process. Thankfully, the technician I contacted to do the Claim Reimbursement gave us some troubleshooting tips and it actually reset our dishwasher and it is now working! No claim/ repair needed. But it is good to know when I do have a claim that Amie ** and your team is here to help me!

Choice Home Warranty was the first policy I purchased. Reading the reviews I was hopeful that they would be able to fix any appliance when there was an emergency. My hot water heater started leaking in the middle of the night & was dripping through the ceiling into the master bedroom. The next day a technician was dispatched & correctly diagnosed that the heater required replacement. I had thought that this would be covered by the home warranty policy. The technician was told by Choice Home Warranty that they would not cover the costs. I immediately called Choice Home Warranty & was assigned a Case Manager. While I was waiting to hear from the Case Manager, the leak got worse & I had water literally flooding from my ceiling & now damaging walls, carpets, you name it!

Dealing with a leak can be very stressful but when Hassan ** from H & M Appliance came in, we knew that this problem was being taken care of professionally, quickly, and most of all, by someone who stood behind his work. Choice really did us justice by introducing us to H & M Appliance represented by Hassan.

Pru and Benjamin, with Colony Home, were professional, efficient, and courteous. After installing new garbage disposal, they cleaned up, and instructed me, how to use the tool to release the clutch, to allow any stoppage to get out of disposal. GREAT COMPANY REPRESENTATION.

Customer service is not very good. I have to continuously call back. After leaving a message with my claim agent, she never called me back. I called back, and was told that my claim was going to expedited, and I waited 48 hours, and still didn't hear from Choice. I'm doing all the legwork, and I don't feel like a valued customer.

The technician from GT was great. He worked very hard to resolve the issue. The stoppage was pretty hard and was in a weird spot in the drain pipe behind the hot water heater. It was difficult to get to. He was a rock star getting back there and dislodging it. He explained everything that he did. And he was super friendly.

I was on the schedule for 8-12 this morning. At 7:55 I received a text that my technician was on the way. He arrived and completed the repair in 30 minutes. He was friendly, polite, masked and wore shoe coverings.

Fix Smart Appliance Service was dispatched to check out why my clothes dryer was not drying clothes properly. After inspection, the technician said there was nothing wrong with the dryer. Must be a clog in the vent system. He recommended a temporary fix until I could contract vent cleaning service.

Very prompt service by Choice warranty and the provider. Reported the issue via the online portal and received an email right away with a confirmation and shortly after that, the appointment with the service tech was scheduled. Service tech showed up as promised and performed all the work properly.

Actually I am so happy for getting your service, the guy came in my home for REkey was so cool and kind and real gentleman, I'm really appreciate him, I forgot his name but he was so nice ang his behavior is my reason to recommend Choice to my friends.

Awesome!!! Choice Warranty was just amazing. I was able to get someone on the line right away. I explained what issues I was having with our furnace. I was able to get an appointment to have someone look at my furnace the next day. The technician showed up at the designated time and fixed my furnace.

Miles took the time to explain different coverage and additional add one. He answered, patiently, all of my questions, my husband's questions and even my in-law's (who live with us) questions. He stayed on the line when we placed him on hold, and always had a solid positive attitude. He was upfront about cost, service calls, and claims. All around great experience. We weren’t rushed and it didn’t feel like a sales call. Highly recommend!

Again Choice Home Warranty denied coverage. Had a leak in shower handle cartridge caused by wear and tear. Their initial contractor did nothing saying all seemed fine. 2 weeks later we had water leaking through our 1st floor ceiling coming from the bathroom above. We called in our own plumber on an emergency basis and he shut off the water supply to the shower, ordered the necessary parts and completed the repair a week later. CHW refused to reimburse us for the repair stating the failure was caused by corrosion. What a sham of a company. Awful experience from them again.

We had a service man out on Sunday morning to repair a bathroom leak. He explained what the problems was. He was fast and efficient. He was professional and personal. I would recommend Choice Warranty to all my family and friends.

After filing the claim online, I was quickly notified and an appt. was scheduled with a local plumber. On the day of the appt, the plumber who showed up was polite and efficient. In approximately 1 hour, he inspected the garbage disposal unit and replaced it with a new unit. His workmanship was very good.

The technician was very pleasant and courteous. I understood everything that he was doing. He called before he came. The service was handled quickly, quietly, and efficiently. I would recommend Choice Home Warranty because the company handles claims quickly and effectively.

Wilbanks Plumbing is EXCELLENT! Please send them anytime I should have a plumbing issue. Knowledgeable, hard working, great man. Doesn't stop until problem is resolved. Couldn't ask for better service from CHW or Wilbanks Plumbing. Thank you very much for your prompt service.

I'm a real estate agent and I bought this warranty as a housewarming gift for the buyers of a property I had listed. I've done a lot of research on warranty companies and while they all look the same, I put a lot of weight into what my customer experience is like when I call into a company and the rep I speak with. When I called in and got Neil on the phone, I knew I was dealing with a top-shelf company because he was professional, answered all of my questions and got the warranty issued right on the spot. His professionalism and courtesy has for sure earned my future business so long as the company fulfills all of the promises in the warranty. Thank you for a great experience!

The tech sent to our house had our central air unit up and running in about 1 1/2 hours. Only cost to us was the 65.00 service fee. We had a great technician who arrived on time and had all the parts needed to do the job. Took a little while to get the authorization but all in all it was a rewarding experience. Thanks. **

Was able to close gap in delivery system partially. Tech was not able to close it completely, but enough to get the heating working correctly. He was able to do it within an hour, and now the rooms feel quite a bit more comfortable.

The technician was on time, accurate in all he was doing, and polite. I appreciated everything. He came out earlier than the date he was actually supposed to, which helped me so much. I appreciated his honesty and the way he explained everything. Thanks so much.

The sales agent was knowledgeable, courteous, and helpful. I remembered him from when I spoke to him some weeks ago and finally decided today to sign up with the company. I actually was able to get him on the phone again when I asked for him. The various suggestions he made helped me to go with the 5 year plan which gives me an extra year free and protects me from inflation.

The heating in the house don't work since 10/22/2020 and heat water is also not correct maybe boiler. Pls need check on these issues, I have rental person Christopher, ** rented that apartment. Apartment where need to be checked is **.

Kevin ** was very helpful with great customer service. He was professional. I was referred by my neighbor. She has the coverage, they are very pleased. I called to get information on the coverage. It something I need in own my home.

I had a wonderful experience this morning setting up my home warranty plan. It was simple and I think will be very pleased. Jared was very helpful and answered all my questions and it was easy. Thank you very much for the opportunity.

Choice Home Warranty is the worst home warranty company I've ever used. They refused to accept the first technician's diagnosis about a broken AC unit and required a second opinion. They then would not accept the second technician's diagnosis and closed the claim with no resolution and no follow up with me. I called in at least 4-5 times to ask for an update and to speak to a manager over the two month period the claim was open - no one called me back. Incredibly unprofessional staff and no actual warranty coverage. Might as well throw your money away.

All I can review at this time is the experience I encountered while deciding on home protection. The agent was very knowledgeable and presented me a great plan. I will elaborate on the service at a later date should the need arise for a service call. I would recommend the policy to a friend.

Replaced garbage disposal. One day service! Fast friendly service. Punctual and professional. Communicative. Appointment updates. Fast easy service with choice with appointment time. Timely service. Very pleased with the $45 service fee. Hopefully, I’ll have the same good luck when I call for my next service.

Refrigerator issues, and will not be completed until November 11th. Until the works completed I can not give a full rating. The tech came on time looked at the frig. Noted the parts needed. Called his boss to find out if he can order the parts to fix the frig. Then we talked about the time it would take to get the parts. And then he told us when he could come back. Nov. 11th.

I bought a Choice Home warranty a few months back because my systems were becoming old and felt it would be good protection. So far I have had two claims and both denied. The last was denied before the technician ever left my house. They said that the system was not covered however they did not tell me that prior to sending out a tech so I have to pay $85 just to be told it was not covered. This is a total rip off!

Service order process for a dryer problem was timely and efficient. The order was processed immediately after the service was requested. The technicians were professional and expert in their work. Overall, customer was satisfied with how the process started and finished.

Extremely dissatisfied that you sent 2 companies to my house to say the exact same thing. It’s still not fixed! Rethinking my decision to cancel my previous home warranty and signing up with Choice. The 2nd company has since called to reschedule. It’s not fair to the first company, that they didn’t get a chance to fix it!!

The tech. Collin was wonderful; no complaints. Discussing the value of my original microwave and the replacement value was slightly disappointing; this is why I gave a 4 star on a few areas. I do appreciate everyone I have talked to on the phone has been cordial and as helpful as they were allowed. Thank you.

The technician came over a looked over the furnace which I was told needed a part replaced. He ordered the part and replaced it. Also had the dishwasher looked at which was already pretty old, was told they were going to replace it.

I have no problem with Choice Warranty program, problem was I had to go rent a refrigerator at RAC because Sears could not get to me for 10 days. The original email from Choice said I would pay a $45 co-pay, but the day before arrival I received a revision saying it would be $60. Fortunately when Sears got here he was only told to collect the $45. The Sears Tech was great and able to solve the Refrig problem when he was here by simply resetting the Refrig computer.

The reason I am giving 4 instead of 5 stars in rating my experience is: In my opinion it shouldn’t have had to go to a Case Manager for repair/resolution. However, once it did, Lori Jorge was a great representative of Choice Home Warranty. She was professional, and knowledgeable, with outstanding people skills. The end result is that I/We feel satisfied that we are with the right Home Warranty Company to cover our home.

After 4 times paying $45 all I got fixed was the electrical problem. The plumbers who came said there's nothing leaking so nothing to fix. This is maddening. Nothing like trying to take care of a customer's problems. I will NEVER renew my contract. I ended up sickeningly frustrated with you all (except the electrician).

We have CHW for more than 3 years now and very satisfied with their service. They’re always on top of their claims and provides a very quick response. Their contractors are professionally prompt and gets the issue resolve!... Highly recommended!!!

After the plumber couldn't fix the problem, Darrell showed up an electrician. He was an awesome surprise! He is definitely social, knowledgeable, and courteous. He explained everything and I had hot water within minutes after he left! I finally was able to wash my dishes and take a hot shower. Cold showers did not make me happy!!!!

When I bought the policy AND when I filed a claim, NOWHERE was it mentioned or stated that if there is a gas stove that is also used for heat, that is not covered on the policy. This would have been nice to know in the beginning. Not completely happy with CHW. The technician was very knowledgeable and we paid him to fix our gas heater stove.

Had to replace AC, Choice was very helpful in helping me find a good company after my old unit needed to be replaced. They recommended me to Weather Tech Services who gave me excellent customer service and the technicians were very knowledgeable. the Sales representative and initial repairman was very helpful in explaining the details through the entire process.

This is my first experience with Choice - I had HSA for the last 5 years and they were terrible to deal with. I spent hours on the phone with HSA trying to get my issues resolved. I have two homes covered with Choice and this was my first request - a dishwasher not working. Submitted my claim online, an appointment was scheduled within 2 days. The parts ordered and the next appointment is scheduled. No hassle, no arguments - just getting the problem resolved. So happy I made the switch from HSA to Choice!

The agent that represented CHOICE did an awesome job in repairing the furnace fan, He was very polite. Very neat about the work he was doing. Explained what the problem was and showed me the part that he had to replace.

Issue was fixed within hours of submitting claim - great service by Choice and the contractor. I was contacted immediately after filing claim and the technician showed up same day and got the appliance working before I had move any food.

This was actually the 3rd time I’ve had someone come out to fix my dishwasher and she was very helpful. She showed me what the problems were with the dishwasher and explained the process very easily. I was extremely pleased with the process from start to finish and CHW made the experience even better.

This was the first time we had to use our Choice plan, we picked it up because we are selling our home and wanted to add this for new owners and to make our sale more attractive to buyers. 3 months in and before we sold We had a problem with water accumulating and freezing at bottom of freezer section of our refrigerator and also our ice/water dispenser was not working correctly. We called and got assigned a repair company to come out the next day, only when we looked up that company it had poor reviews and could not reach them by phone. We called Choice back and they switched us to another company which also came the next day and sent the nicest repairman who diagnosed and fixed the problem quickly and ordered the dispenser part and will come back to install. We are very pleased with this repair thank you.

Very loud and wasn't washing properly. Within 2 days a technician was scheduled. He called first, identified himself and arrived on time. He made diagnosis, called it in. This was Friday afternoon. By Tuesday, CHW had approved the repair and I am just waiting on parts. Process was orderly, timely, professional. Technician was knowledgeable and professional. Was very easy to contact CHW on website and received prompt replies.

I called in with a plumbing problem. I’ve never had a problem with customer service when I called in to file a claim. I was surprised that I had to wait over the weekend before someone could come out. The company that came out came Monday morning and fixed the problem.

Unfortunately I have had 2 claims & both were denied. In my opinion what they choose to repair/replace is unfair & ridiculous what they will not repair/replace. In my opinion they charge you monthly and not really trying to help you. At this moment in time I cannot recommend them.

Service was provided expeditiously. Unfortunately, the refrigerator was pretty old, and the required part was not readily available. The service contractor (Sears) is looking for the part. As soon as the part is located, the service contractor has promised to schedule another visit by a technician.

Updated on 11/01/2020: The plumber fast and very well mannered. I give him an A+. I highly reccomend him. He was on time. He was good at what he was doing (installing the garbage disposal). You could not ask for more. Choice Home Warranty hires good help.

Great service and awesome customer service all the way around! No other home warranty can touch CHW! I’ll definitely refer my family and friends to try CHW. The staff explained each program to me and the benefits of each one.

My heating systems did not work. The problems were immediately identified, a part was ordered and the other issue included a thermostat, was resolved. Professional and courteous service. Nothing more to say! Home Warranty was quick in processing my claim and the company was on time.

I am totally disappointed in the lack of communication and the denial of our claim. We have been out of air conditioning for around 2 weeks just be told by the servicing company that our claim was denied. The explanation given on the email makes no sense to us at all.

Call was answered right away even at 11pm in the evening. Repair man at my door the next morning to take care of the situation. Going to add that it got down to 38 degrees in my house when my heater went out but thanks to Choice Home Warranty it got taken care of just like that. Best choice I made to go with Choice Home Warranty.

After much confusion about our recent replacement of our Hot water heater, I was transferred to Alisha in the resolution department. She was accurate and on point. She clearly explained the problem we were having and couldn't be resolved with Jennifer. I truly appreciate her explanation. She saved us a lot of confusion.

My furnace went out just as the weather started to get cold again. Choice set me up with a highly-rated local heating and cooling company, which handled the problem quickly. The tech was friendly and professional. A big thank you to JFK Heating and Cooling as well.

Gasket needed replacing. It was done efficiently, on time, perfect. Dealing with the vendor was easy - dealing with Choice Warranty was also easy. I am glad I chose the company. I know that should I have any issues they will be addressed.

The associate was very pleasant and patient. He was descriptive of the services provided and he offered the best deal available. The fees seem competitive with other plans and it came highly recommended by Consumer Reports. It was also rated highest when I researched all of the home warranty companies that provided service in my area. Also, the enrollment was quick and easy. I can begin working on home repairs in the 30 days.

Called in on a Monday and the job was complete on Tuesday. The company they sent out kept me well informed on what time the technicians would be arriving so that I could stay at work. Technicians were very knowledgeable and friendly.

Electrician was clearly unqualified to fix what should have been a simple replacement of Outdoor electric socket. One plug was obscured, casing did not match exterior of house, and with cover open, you could see and touch wiring, so clearly not safe.

I am very disappointed that I called regarding my water heater leaking and the service rep didn't check my account to see if that was covered, so a service company was dispatched and they determined that it was not fixable and after I paid the service fee Choice declined to fix it. I can't believe water heaters are not covered, I believe it said they were on the advertisement. I now doubt I made the right decision signing up with choice if such a simple item was not included. I feel I will face problems any time I call.

Renewal of services ending 08/23/2024 on 10/25/2020. Warren ** called after an email was sent to see if we wanted to renew our contract. Decided to do so and renewed with a credit card. Was pleased with the discount extended to us.

Jonathan was very knowledgeable and polite he explained everything and was through. I would recommend his company to others. He has even taken the time to do a follow up with me to ensure that I was happy with his service.

Luke ** was great! He took time to listen to my needs, concerns and walked me through the coverages, pricing, etc. With detail and knowledge of your company's services. Will and have already, recommended your company to two friends. Thank you and God Bless, Michael **.

ASAP garage door openers was chosen to do our repair on our garage door opener. I never had a better experience with a company. The serviceman was very professional and friendly. He listened to my concerns and addressed the issues. He worked efficiently and showed me the problem and the solution. I would definitely recommend Choice Home Warranty and ASAP garage door repairs to my friends.

Problem with the dryer was reported more than 3 weeks ago. Several technicians were assigned to my repair but two never showed up. When I contacted Choice regarding this, customer reps were very cold and disrespectful. Finally when the tech finally came, he had to file his report. It was determined the dryer should be replaced. Please tell me where I can find a dryer for $299, because that is the amount of money they offered me to replace the dryer. What a rip off!

Finding a technician was a challenge. I found one, but had to get a Supervisor to help me figure out my steps. We seached for over 8 days. That's along time to be without running water. Thank you to the Supervisor who saved the day.

Refrigerator ice maker went out. Called Choice and within a day we had an appointment set. New ice maker had to be ordered and within a week the ice maker was replaced. Repairman kept us updated and came out at our convenience.

It never fails. When something dies it is always midnight around here.. Call CHW to get my dryer fix. It was only few days before someone could come out to fix.. Well it is nice to have my dryer back & running.

Fix the problem that I had and was very quick in doing so. He explain what the problem as he was working. Very pleasant individual. Would definitely recommend this company B&M service along with Choice Warranty, So thank you..

I am very satisfied with the claim processed by Choice Home Warranty Customer Service and the service provided by Gator Drain and Plumbing Company. The technician was on time at my house. He was very skilled and professional and he did a very clean job.

Connor of Citiwide Garage Doors did an awesome job! He replied to our need in 24 hours and the job was done in 48 hours. I highly recommend Choice Home Warranty. A much better experience than the last company we used.

Very prompt and professional service by the technician, John **. He resolved all issues and provided help on how to operate the new system. Would highly recommend him and Innovative Door Systems. John ** was very knowledgeable on the product.

Plumbing repair leak in one of the pipes. You guys came out to fix. The plumber was very professional, quick and clean. Very happy with the service provided. I would definitely recommend Choice Home Warranty to any of my friends or family.

Technician came in and replaced my garbage disposal. He came during the time he was supposed to be here and he made sure that he had PPE on. His name was Caesar and he was extremely nice and was very neat.

They came right on time. They were respectful, did the job right and got it done, all within a short amount of time. I'm elderly, handicapped and a woman, I felt at ease with them in my house. Would definitely recommend them! Willman and Sons were great!

If a motor isn't found we will get money to purchase a new one BASED ON DEPRECIATION?? It's 19 yrs old!! How much longer do we have to wait?? Ridiculous. After depreciation what deal is that?? Add the monthly cost for the plan & a new one will be pretty expensive.

The repairman was out very quickly and knew immediately what the problem was. He explained the problem and that as soon as the parts were received, he would be back to install. He always contacts us directly to give us a time within a half hour of his arrival. Very polite, professional, prompt, and knowledgeable.

The plumber diagnosed the problem immediately. Other people we had in were unable to properly diagnose what was causing it. Within a half hour, it was all fixed. Plumber was very friendly and communicative. Very satisfied with the service and the entire process.

Updated on 12/09/2020: I was with Choice Home Warranty for 2-3 years and when my water heater went out, they refused to replace due to corrosion and rust. Well the corrosion and rust was only at the top of the water heater where the connections are, the tank was not rusted at all, and the water heater was 11 years old. I was very disappointed and after 3 days of the go around, I was offered $100!!!! I just canceled my plan. So beware if your water heater has rust or corrosion, or both, because you will be out of luck and $800.

Everyone was very polite from the call center that handles the claims to the technician. The tech looked at all of the parts from the thermostat in the house to the blower and the unit outside. He fixed everything that was wrong and actually showed up 5 days earlier than the original appointment day and time. All around pleased!

I have a broken water heater and called to make a claim. It seem to be handled quickly. Still awaiting a technician to respond. So far I am happy with the person that I spoke to explain the situation very well. Also explain the steps involved.

I purchased the Choice Home Warranty. My furnace broke and I called for service. The claim was refused, said the part wasn't covered because it didn't cost enough. Strange? I'm 71, and disabled, living in northeast Ohio, need heat. On a fixed income money is tight. Going to cost around $380, to have someone else to come and repair, because they won't do what I've been paying them for.

Good Experience so far. Have been with Choice Home for almost 3 years. Very quick response for all claims and good service so far. Still there is an opportunity to improve quality of service. Definitely would recommend to use Choice Home.

The technician from Reliable was skilled and polite. He was very thorough, and looked all at the components. As he did so, he explained to us what he was checking. He discovered that a malfunction in the ice maker was probable cause for freezer and refrigerator malfunction. He also was conscious of being tidy.

AC went out on the 19th, still not repaired. Getting the run around from the contractor Texas A/C &Heat along with Choice. As of today, issue not resolved. Monthly payments are current and on time and co-payment paid but still no service... This is unacceptable. Not satisfied at all!

Enrolling with CHW. Looking forward to have good quality coverage for my appliances. The sales agent was good with providing me with excellent details about my coverage plan. I feel comfortable for choosing CHW. The monthly price is affordable. Also I like the 24-hour service that they will provide.

Refrigerator went out Oct.12th. Was the 26th before someone was sent to fix it. Two things were wrong but the technician was only allowed to fix 1. Now there will be problems later because the other thing was not fixed. Your people said it was a pre existing condition. What a bunch of crap. Am reporting you to Better Business Bureau and am getting an attorney to take action against you.

Choice did not follow up to ensure vendor received work order. If I had not pursued this claim, it would still be unfulfilled. We would still be without a/c. Where is my commission for doing Choice's job?

Mr. ** showed up a day early and took care of my problem promptly. I have his number now and I will be calling him and recommending him to others. Overall, my experience with him and his helper was very positive. I am very pleased by the way this claim was handled.

It was decided that my appliance needed to be replaced and not repaired. The buyout option was ridiculously low, I declined the cashout offer. My customer service rep reached out to me and was not very helpful and a new offer was presented. This offer was still very low for a "replacement" offer. I told her I needed to research my policy. I received the email with no further direction than to accept the cashout offer. Not happy with the final outcome.

Nice salesperson. Explained coverages. Easy to understand. Very helpful and gave me great rate on new policy. Coverage is comparable to my current HSA plan. Lower deductible than current policy also. Looked up rating on-line and was rated highly. Worth checking out.

Very Good Service for homes. Professional staff who respond to your call. The only thing of concern is the 24hr turn around time. When your fridge is broken you need help right away. Otherwise you lose all the groceries. It becomes costly. Or if your washroom is clogged. The plumber will come within 24hrs and collect the deductible. Then he doesn't show up for another 2-3 weeks. There is no follow up from Choice if the order was completed or not.

Backup from drain at washing machine. Plumbers came on time, were professional and managed to remove sheetrock from behind the washing machine, repair the leak all in a very reasonable amount of time. I would highly recommend Choice and the plumber. I have had two different warranty companies in the past and feel that I have made a great Choice!

The technician who came to my home showed up at the beginning of the expected window which was awesome and fixed my issue quickly and efficiently. He also reassured me that if my issue persists to just reach out to him and he could fix it if it was beyond what he saw that day. I would highly recommend this company.

The tech was polite, knowledgeable, respectful of my house. Everything was neat and organized when he left. He took the time to explain what was wrong and he listen to what I had to say. Only took 12 hours from the time I filed the work order to completion.

Eric the Technician from USA PLUMBING WAS FANTASTIC! He did his due diligence to PROPERLY identify the issue and efficiently corrected the issue. He was very pleasant and friendly. He made this potentially horrible experience great, in under 2 hours!

Tech came earlier than expected (which I was glad about). Very polite, went to work right away to find the problem. Told me someone would contact me about repairs very soon. When I called Choice Home that I had an issue with my dishwasher they got someone right away scheduled to come to my home.

My refrigerator is on the brink of dying, I had to chose my repair technician as "due to covid" here is the process. The technician was awesome, Willis Appliance Repair in Carteret County, NC. The diagnosis for my refrigerator was that it was going to live for a few more weeks and they could not order parts for it, it was too old. I asked the technician to fill out the repair report to indicate that the refrigerator needs to be replaced. I paid the technician and now on the search for a new one. Choice only gave me $700 towards a new one. Buyers beware and read all the fine print.

Tron from Casual Appliances first helped me diagnose possible problems remotely. Then came the next business day. First tried to clean and fix problem before deciding that parts were beyond saving. He worked quickly and didn’t make or leave any mess.

They made an appointment with a plumber right away. They haven't been here yet so we will have to see how it goes. I am not a writer and don't know anything else to say right now. My appointment is not until tomorrow.

Within hours after making a claim online I had a response with a date and time for the repair. I had to adjust the arrive time, Chin from LK Appliance worked it out. He arrived on time, explained the process. Perfect from start to finish.

Absolutely the WORST! Just unbelievable how totally inept and misleading this company is! I have already paid for two service calls and nothing has been repaired. The company says the technician must provide more information and the technician says that CHW has to review and approve. And then reopen the "ticket"/work order. One department says one thing and another department says the opposite. CHW says that my leaking kitchen faucet is not covered! I was not told this when I originally phoned in the repair request. HOW CAN A FAUCET NOT BE PART OF PLUMBING!!! This took almost a month of phone calls, emails and rescheduled service calls to discover this absurdity. The HVAC repair has had several appointments that CHW or the service provider has either changed at the last minute or just did not show up for the appointment at all. This company should not be in business.

Was not happy with when I called and the customer representative that answered was very rude. was talking back to my husband saying he was wrong. She conducted herself bad and makes your company look bad. I was happy with the service tech that came and did the repairs.

Screws to motor came loose...Service man tightened them down & noise ceased...Thought system was close to 20 years old, but it was a 2008 Rheem package system HVAC on downstairs system...Upstairs unit replaced in 2016...Same company & make Rheem from Bob & Ed’s Heat & Air... Also all new ductwork upstairs....B&E have been our providers since late ‘70’s.

Technician scheduled for 11-3 for 10-26. Did not call and did not answer three calls to check on arrival time. I contacted Choice. The person contacted tech who said he had wrong date down, would come 10-27 and would call me. He did not call me so I cancelled after waiting several hours. I have purchased a new system. I'm not unhappy with Choice but this tech is not reliable in my experience.

I have recommended a friend to come onboard. She stated she will in January when her old contract ends. Her name is Alice **. She would like to be called Tiny. Please give her a call now. Let her know what a good deal your company has. When she comes onboard and I know she will I should get the credit.

I have florescent lights in baluster that started frying out the 4 feet bulbs. The company called and I explained my problem. The worker said a time that they would be at my residence and they were. Both workers had masks and protective shoe coverings. They had the ladder with them. Pleasantly got to work. They redid the wiring and explained to me they are replacing with led. Better light. Cost effective. Last indefinitely. They were done with both light fixtures in a half hour. And said have a nice day. I would definitely recommend this company.

Very proficient and professional company. Would rate them a 10 out of 10. I would recommend them to anyone. The technicians were on time and were very courteous and customer service oriented. I will definitely use this company again. Please continue to keep this business on your list.

I filed a claim with your company on my heating unit which had a cracked heat exchanger. I was pleased with the team that came out to check it, however when I found out that my claim had been denied, I was not happy. You stated that you were not responsible for damage due to malfunction or improper operation due to rust or corrosion. This unit is almost 18 years old, and I live in the south with high heat and humidity. My service tech states that most units last only 10-12 years at most and mine is much older. If feel that there has been no improper operation - just age. At this point in time, I will not be recommending your warranty company to anyone.

My recent experience w/ Choice Warranty and w/ my CHW Technician was excellent! When my washing machine wouldn't drain, I was forced to call in my 1st claim. From the representative that took my call to Joe, my technician, service was impeccable! Joe repaired my washer quickly and was kind and professional.

Service appointment was confirmed within a couple hours of my Sunday call for the next day. Customer service very quickly ironed out an issue with the correct service address. I have warranties for two properties and submitted the request form the wrong one. Tech arrived, determined the problem, ordered the part and made an appointment for install within two days. I do wish he wore a mask.

Repair of handicap shower. Repair man was friendly and extremely professional. He had to return 3 times due to difficulty of position. He installed and returned shower unit to original order. I appreciate your choice and friendly handling of my problem. I am glad I chose "Choice". Ralph Gerald **

Great customer service. One never knows when the service of this company will be needed. Me I’m happy as a home owner that this company is here for the consumer. You hope not to need them, however it’s a peace of mind kind of company.. Thank you Choice for being there.

When I called in to set up my account I spoke to Trish. She was very friendly and did a great job. The only problem I had was at the end I was not understanding what she was telling me to do. Then she just told me to watch my e mail.

I was provided answers to all my questions prior to agreeing to select Choice Home Warranty for my home warranty. When I received the written policy it was completely different from almost everything I was told. Very misleading and deceitful!! I was basically lied to about what the policy covers. They told me they cover up to $1500 for any repair or replacement and they are the only company that offers this as others have a 9.1.2 clause/selective warranty stating they pay a max of $150/repair/appliance. They sold me on their coverage just to find out it was all a lie! I was also told my quote for my annual premium is locked in for life as well as my service fee. Under common questions there’s a question, “Can I renew each year?” The response is “yes it may be renewable and you will be notified of the prevailing rate.”

Michael ** was very helpful in my decision making process. I failed to mention I don't have an ice maker or disposal - will that make a difference in price? The $65.00 service charge is a surprise, however his knowledge and kindness are appreciated.

Dryer would not heat and dry clothes. Replaced heating element and suggested I get the vent cleaned. I had it cleaned out and I am very glad I did as there lots of lint in there which was a fire hazard.

For this being my first home issue and being a new homeowner the technician was very patient with all my questions. He answered them all and was very polite and had great customer service. Was a pleasure to have him as my technician.

Service was prompt. Customer service rep. Was courteous and very informative. Called one day and serviceman was dispatched next day. Serviceman was courteous and informative and on time. I Would recommend Choice Warranty to a friend. My 2nd time using my warranty plan. Highly satisfied with the service.

After water leak repair by a plumber, I submitted a question online regarding the ceiling opening by the plumber, in a few minutes I received a phone call to schedule ceiling repair. I am very impressed by the quick response from the company and support personnel.

My toilets and shower drain were gurgling when I ran other water...laundry, dishwasher. Water rose to rim when toilets were flushed, scared they would run over. John from A to Z Prestigious Plumbing came early Monday morning, found and fixed problem. He was very professional and friendly.

The repairman was very professional, on-time and competent. I was very satisfied with the service/repair and would recommend him to friends and family. The parts ordered came in as scheduled and I appreciated the timeliness. The repairman was also very knowledgeable and neat (he kept the area clean).

I called for a repair on a toilet that was leaking. However, I can't seem to find a leak now. I called and cancelled. Everyone was nice and a repairman was dispatched right away. I'm glad to have Choice Warranty.

Elliot ** was the rep who set up my new policy. He was very thorough and provided multiple plans and payment options. He also afforded me the opportunity to think about which option would work best for me and called me today.

Just renewed my policy and coverage. The representative was real helpful and explained everything I needed to know in a short time. Best thing is "I could understand him very well." He was very patient and understanding when I told him that I could never claim for my air conditioner, because there is no service in my area. Choice Warranty takes way too long to return calls or emails. So that won't work when it is 105 degrees!!

I am very disappointed in your exclusion of attic fans as part of your ultimate home warranty option. My house fan/attic fan is part of the AC cooling option/system of the house and you are not covering the repairing because that type of fan is excluded. A system that actually cools the house. You should absolutely include this as an item to be excluded instead of implying that you cover 15 main systems in the house and exclude an attic fan/house fan. Very disappointed and will be sharing with others that this is not covered.

I just got it. Can't complain or comment. Give me time. The lady I talked to was very nice and explained me how it works. Very professional. Had no problems. I recommend her. She is good. Recommended Choice Warranty to help me when I needed it to fix whatever breaks that's covered by choice I made.

He was very nice & courteous. I am currently waiting on a decision from CHW on how to proceed.

This was the worst experience ever! I took a chance with this company even after looking at the reviews because they seemed to have the best coverage. However, first time filing a claim and they found denied my claim. What made it even worse was the fact that they denied the claim based on one thing then when proven wrong they came up with a totally different reason. Basically seeking any means not to pay for my water heater. At least if they would have denied it for the 2nd reason the first time and could have moved on and had hot water much sooner. Overall policy states Hot Water Heaters are covered but that is not the case----read fine print, as it is only pieces of the water heater making their overall policy a lie and falsely giving the idea they cover the Hot Water heater. Just a scam to get people's money and then not cover ya....my fault as I should have listened to all others who stated this company doesn't pay... Wasted my money!

I am giving 3 stars because although I am disappointed at how our situation turned out, I also can understand Choice Warranty's position. Though not elated about the outcome, I am content with the decision they made regarding our furnace. Our furnace was operating loudly and not pushing out much heat. Upon inspection by a a Choice Warranty service provider (who was AWESOME by the way--timely, good communication, helpful, knowledgeable, etc.) it was determined by the technician that the unit needed to be replaced and full replacement was requested. The technician also told our tenants not to run the unit because it wasn't safe, so they stopped using it.

When we signed up for Choice, we were concerned we couldn't afford it. When our furnace went out and they covered it, we realized we can't afford to be without it. We will always have choice as long as we have a home. They made it easy for us and were fast at getting it taken care of.

Appliances repair. The technicians was very knowledgeable and very nice person. The both of them did great job specially Nicholas. I’m very satisfied with them. Thank you for sending good and knowledgeable people. They came on time and they Diagnose very quickly.

You ask me to pay the 45$ for service and take $3000 on a unsecure website, I tried to call and you put me on hold for over an hour this is unacceptable. I have been unable to submit my online demand for service without putting the credit card.

Tech checked AC in my attic and found coil bad. Was informed you do not cover coil because of contaminated air. It is dry and clean no contamination. I don't agree with this decision. The outside coil I understand, but not the inside. I will not be recommend your service to anyone.

The water in my bathroom sink was draining extremely slowly. The technician assigned to my problem was very friendly, courteous, and answered all my questions completely. He was able to determine why this was happening and resolved it in a very timely manner.

I did contact Choice Home Warranty for all three subjects, stated above. I totally impressed by the excellent customer service representative. As a first timer user, they advised, and help me navigate how scheduling worked, and the expectation for each person that rendered their service. When each technician arrived, they too exemplified the goal for each of the services. I highly recommend the Choice Home Warranty to help in managing your home.

UPDATED 10/26/2020: So after writing a previous review on the company Choice Home Warranty I tried to reach out to them but have been unable to at this point it's really a challenge trying to speak to someone over the phone concerning my claim I am really, really, really upset had I known I would go through this trying to file a claim and get action taken upon it I would never have chosen Choice Home Warranty so to all you consumers out there looking for a warranty company please do not choose Choice Home Warranty, I just feel like the company doesn't care about the consumer even though part of their slogan is the safety of your family comes first.

My repair for a leaky pipe in the crawl space of my rental property was denied based on the report of the 3rd party technician CHW sent out. That repairman was not a licensed plumber and was not even an employee of the company CHW contracts with. Basically CHW hired a subcontractor who hired a subcontractor. The subcontractor of the subcontractor who is not a licensed plumber basically gives me 3 options:

I reported three problems with our inground pool at one o'clock in the morning. Repair person was in our driveway seven hours later, 8 AM. We had major problems with another warranty company, American Home Care. The response and the company responding is AWESOME!

Nice enough guy. He couldn't replicate the problem, and my dishwasher drained fine once he started working on it. My biggest problem is that he wore his mask under his nose. Good communication via cell phone before his arrival.

I made my claim online as this is so easy to do. Choice Home Warranty was very quick to respond and was very easy to work with. They gave clear communication and were frequently in touch with updates to appointment times. Choice always gives excellent service.

Plumbing ticket was responded to in a timely manner. The plumber called the day before to confirm appointment, he arrived on time and fixed my issue. The serviceman was quite knowledgeable and explained the problem and resolution in great detail.

I submitted my claim and Choice Home Warranty responded quickly. In the past to whatever I have called them they respond fast. They were right on time. Didn’t need to call them. Everything was done in couple of days.

Respond for service was fast and much appreciated. Tech was knowledgeable and explained what was needed before he began repairing, upon completion explained what was done. Made suggestion to prevent backup from happening again. Cleaned up after himself. Would request same company from Choice if plumber was needed again.

The person I talked to was very nice and fully explained the warranty as long as the company goes goes like the said. She said/answered all my questions to my satisfaction. I will wait to receive my contract to review.

The drum doesn't turn, so clothes can't dry. You could hear it running but when you opened the door you could tell the drum wasn't turning. After repairman came & left I tried it. Still nothing. I took most of the clothes out & tried it, it worked.

Technician guided me to use Jet liquid for heating dry. It seems like cleaning I didn’t get at Home Depot if Technician gives me the name again. Maybe I don’t remember what to buy. He had knowledge and know what he was doing.

First day tech was to be here, 11 - 3pm, no call, no show. Set up schedule another day, 10 - 2 pm, no call, no show, called their office at 2:15 pm and they said he was running late, tech finally showed up at 2:45 pm. Did a great job once he got here and I am very grateful.

Outfit from Savannah very good. Kept us in communication. Replaced old disposal. Was on time day and time as scheduled. Cleaned up afterwards and was professional and was polite. We have multiple Choice Warranty accounts and happy. Thank you again.

Made the appt. quickly. Tech that came out was very nice, polite. Wore his mask, was knowledgeable. He had to order a part which took a week or so but when it came in he came the next day to install it. I would be happy to use Lone Star Appliances again and recommend them to friends.

Leaking water from bottom. He fixed it quickly. No problems since and it's been almost a week. Customer Service, Value, prompt attention to my issue were all 5 star. Highly recommend this company. I had American Home Warranty before and was not happy with their customer service, especially since Covid-19. Wait time on phone was always minimally 45 minutes. I got right through to Choice.

When the technician showed up he stated that it would be a small fuse. After he replaced a fuse the fuse went out again and then he did more checking and found out that there was a problem with the door. The day after his visit I’ve been approved to have the microwave door repaired.

No I wasn't quite satisfied with the plumbers because they was saying that it was I have pipes broke up under my house and come to find out I called got somebody else to come out and it was not like they said and they said it was going to cost me a whole lot of money you know so I'm not satisfied with your service either so I'll probably be calling you on in counseling.

It was very easy to make the appointment for someone to come out and check our fridge. Was not on hold that long. Tech is not coming till Monday October 26, 2020 to check our fridge so I really can't rate the service that was given.

On last week when the weather turned cold, I filed a claimed because my heater wasn't working. The next day, I received immediate service. Mr. ** called and set up an appointment and came right on over. As soon as the part arrived, it was installed the same day. This was my first claim, but I am satisfied so far.

There was something wrong with the electrical system and no the microwave. So Choice had send out a electrician. When the electrician came out he fixed the problem. So they were on top of everything. I was so pleased with the work.

I needed warranty for my home appliances and other coverage. The George Foreman advertisement online prompted me to apply. I spoke with Myles who was very considerate and helpful in helping obtain coverage from Choice Home Warranty. Thank you Choice Warranty for being there.

I have had CHW for over a year, I have never missed a payment. I called because I have no heat, a Tech was sent out from Legacy Services. He checked my furnace and he told me I need a new furnace. 2 days later I get a email stating that I need a gas valve and another part and neither are covered, I called Legacy and they recommended replacement.

Your contractor, Jason ** of AirTravelsLLC was simply outstanding. He was prompt, professional, friendly and knowledgable. The repair involved replacement of a capacitor for the fan motor. I would use him again without hesitation. This contrasts sharply with our experience a few months ago where your coverage of repairs on a tankless water heater was terrible.

The technician was friendly and found a loose connection and fixed that but it didn’t fix my problem. I still have no hot water in my washer when I set it on hot. I don’t want to pay another $45 to have him come back.

I call them to fix it my Dryer and electric, every time I had a problem for my appliances Choice Home Warranty always give me A response right away. Good customer service,, I will recommend To all my family and friends have a choice home warranty. Thank you Choice home warranty,,,?

Horrible response. Can never locate a repair person. Have to do everything myself. Slow slow slow claims process. Unhelpful and unresponsive CS. Switched from another HW company where I had zero problems for the promise of a lower rate. You get what you pay for.

AC stopped working and needed a service tech to come out he showed up on time and fixed the issue and within no time we were cooling off again. The process was simple and no hassle at all. It was a simple repair and we would recommend in the future.

My experience was great with my first claim with Choice! Very seamless and fast! Water was on my floor from under my sink and they came as soon as possible. The contractor communicated with me every step of the way.