Choice Home Warranty Reviews

I unfortunately have had the worst experience on both of these claims! You take way too long, especially in dangerous situations, meaning air conditioning in high heat states. Someday you will have an occurrence, if you haven't already, where this will happen, someone may die!. I for one will never again purchase CHW for home warranty and will share it with everyone I know. You folks are bad, no concern for customers, even though you claim to. Things Wear out, as your ad says, nothing lasts forever, but apparently this saying is not something you believe in, only false claims. You keep denying my claims cause if it breaks down, that is not normal wear and tear, per your people! If you're concerned with my problems, please call me! If I don't hear from you, I was right!

When I finally got service, the tech person was great. But, I called on Aug. 24 for service and didn’t get serviced until Sept. 1. I had to live out of two ice chests all that time. When I called again on the 30th, I finally got help. Not pleased!!!

The technicians were professional and thorough in their work. My only complaint is that we had to go without air from Friday till Wednesday. I tried to contact them and got no answer or call back. Communications could have been better.

I own a half-dozen multi-unit rental properties, two of which CHOICE HW has the coverage (fortunately not for much longer). Over the past 2-3 yrs I've had claims for these two apartment units. I've had nothing but headaches and aggravation from your so-called claims managers. Extreme & unexplained delays, stalling to get the repairs completed, refusing to be accessible and having to always leave a message. I'm telling everyone I come into contact with that CHOICE HW is a sham business. Y'all deserve more class-action lawsuits like the Arizona AG's action. Good luck.

My AC went out on 9/5. The AC company came out on 9/9. The repair was approved on 9/10. Still waiting on the part to be ordered by Choice Warranty. I have been told that Choice will take 2 - 3 days to order the part.

The Technician Hiram from HT Handy Works was on time, called first and was excellent and very professional. He saw and fixed the problem immediately and had everything back in order in less than one hour. I would definitely recommend both Choice Home Warranty as well as HT Handy Works LLC to my friends. Choice Home Warranty has been the best, they utilize the best technicians to do the best service work. I am extremely pleased with Choice Home Warranty.

I live in Savannah Ga. I am so disappointed in this Warranty. I have been waiting for a technician for over three days. No one will call back not even a manager. I live in a city. Imagine if you live in the suburbs what a couple of weeks. HELP please????

Chris Wenzler Plumbing did a great job of quickly responding to my home issue! The service tech, Jeremy, was able to quickly diagnose and fix the problem with a clogged line. He also recommended some helpful things to consider to avoid future problems. Based on this experience I would certainly use them again for any future plumbing needs.

The tech from All Around Repair was great fixed in record time! He was on time and professional! Would recommend them again! Also wanted to note he communicated by text which was awesome! Happy with service and response And would use this service again along with using Home Choice.

My AC wasn’t cooling, Choice Home Warranty send me EMS service. I check this company and I saw they having very bad reviews, I call back to Choice Home Warranty and let them the situation of the review and they change to Comfort Ice Box, they are very professional and fix my AC. Choice Home Warranty customer service in the claims department are very professional. I give them 1000%.

The gentlemen that came out was very professional. He called me and kept me updated on his location and the time he would be at my home. I would refer him to friends and family. He was very knowledgeable and quick. Thanks again.

My questions were answered. It is detail and I've heard good reviews about Choice warranty and I thought we can try. The price is affordable. Hopefully, it will be ok for our sign up. My expectation is that it will not take so long when we call for a service call. I seen ads on TV and we thought we try.

Gilbert from 24 Hour Air was AWESOME! Very polite and most important a true professional. Did an excellent job with my A/C system as it is working great. Provided excellent customer service. Just what a veteran of the US Army should be treated!

I am very please with the help I received today, I was a little nervous about paying over the phone but my representative was very comfortable with him explaining how it works and my coverage. I had been thinking about getting home warranty coverage but didn't know to start and today I got an email from this company.

I felt the technician that came to my house was very helpful and provided us the information we needed. It was determined that my washer needed replaced and that’s where the breakdown began. I was given a first cash settlement of $350. I declined it and was then given another bid of $500. I was told there was nothing else they could do. I stated that The cheapest front loading machine was 625. I was told, "We don’t do retail" and usually they have machines available but couldn’t do that at this time. So I have to add money to the settlement to get a less comparable machine and you are still charging me $45 a month for insurance. I believe that is false advertisement. I feel I didn’t get treated fairly at all. Again the technician that came to the house was good!!

Excellent service. The technician came by the house, ring the doorbell, introduces his self, told me why he was there and what company he work for. He was very professional. He went right on the job, solve the problem and fixed it and everything was a good job. Well done.

Dash provides fast reliable service. The technician will work his best to look at the schedule and look for ways to expedite your call. He will examine conditions and will identify direct and indirect causes for your problem. He is actually a well-instructed technician with excellent capabilities to implement solutions for your needs. I would recommend Dash Plumbing to anyone.

AC would shut down unexpectantly. The tech explained why and fixed the problem. Waterline needed to be cleared. This is not covered by Choice Warranty. Grateful for the quick response and the professionalism of the tech. Looking forward to paying a bill because of the relief of worry.

The contractor showed up 2 days earlier than set appointment when he had a cancellation... He was here on time and diagnosed the issue... Left making sure unit was performing and blowing cold air from the vents. He was knowledgeable and would recommend his services.

In my fast paced always busy world, Choice Home Warranty made this fast and easy. My technician was knowledgeable and was able to fix the problem within the hour. Thank you for great service. Thank you. I did recommend you to all of my friends on Facebook.

I am most pleased with the quick response given by Choice Warranty and the repairman they sent was truly one of the best I’ve ever used! US Appliances in Rincon did an exceptional job! Not only did they come sooner than promised, they lobbied hard to get my much needed part from a local supplier, even lowering their labor costs so I could get the local, more expensive part sooner! As my luck would have it, his determination to help me allowed him to pick the part up the same day and he came back later in the evening to repair it! I am totally blown away with his professionalism and desire to serve me! Within two days of filing my claim, my washer is working like brand new!!

This morning I was woken up by wife saying that she wanted to start doing laundry but only power button lighted on. Nothing else. So I was worry because it was too early to call Choice Warranty. But I called and yeah they answered my call and helped me right away. Thanks (Lou) from Choice Warranty.

Both my upstairs and downstairs AC units were broken. Comfort Central Inc came out and fixed both units quickly. I only had to pay for the single repair call also. It was great and fast work and the price was fantastic!!

The outside unit wasn't turning on. Although that issue was fixed, it is not getting cooler in the house. Temperature in the house reads 80 and AC was on all night. They need to return to see what the problem is.

The technician that came out and did the service that needed to be attended to he did an excellent job by doing everything we needed taken care of with no problems. He was very professional and very well mannered. I would suggest his company to anyone that has plumbing problems because of his professionalism.

There was much confusion from Choice. I was advised that a contractor could not be located in my area and I should hire a contractor and would be reimbursed. I searched for a contractor and to my surprise Choice found on a contractor a day later. This caused a lot of my time to find a contractor and then cancel the service call. The assigned contractor who showed up although very polite and professional didn't seem to want to put in effort to fix the freezer icing problem. Told me to defrost the freezer overnight. His partner chose to put the work in and fix the problem.

Technician arrived on time after a call telling me he was on his way. Extremely cordial and professional. He explained each step while fixing my electric dryer. Also his clean up afterward was beyond expectations. I would highly recommend. Certified Appliance Repair, LLC.

My claim was denied and I’m very disappointed the first time I have to use it this year and it wasn’t covered. I would think a holding tank would be a essential item. Your well or water can’t work without it. Also where you have to use the website to place a claim was very not user friendly! I had to call 3 times and get help because the website wouldn’t go thru.

The technician came in a quick time frame. He repaired and fixed the problem in a reasonable length of time. He was pleasant and knowledgeable. Overall good experience. We were very pleased with the overall experience. Our son was observing the whole experience as he is looking for a Homeowners warranty for his home.

Tech from ATrain, was prompt, knowledgable and accommodating. I would definitely use him again. He had part needed for repair on his truck and installed even before getting permission from Choice while confirming with me that I would pay for part if not ok'd. Point is... he got the air on for family in very hot weather... Their comfort came first.

Our Maytag clothes washer quit operating correctly. We called CHW who sent a Sears repairman 5 days later. He found the trouble but could not contact CHW to pass the information. Over a week later, we called CHW inquiring about a fix. Nothing known, but another repairman was dispatched another week later. After the information was given to CHW, nothing was heard for another 2 weeks. We received an email advising repair was not possible and we were offered $349.99 to replace it. I refused offer advising we could not find a Maytag for anything near that amount. A week later we received an email from a "Case Manager" requesting we contact her. I tried several times each day calling and email for a week and a half before we got a call back. She raised the offer to $400 which we accepted and had to spend $699 to replace our washer. POOR. POOR. POOR. We may look for another company when the contract expires.

Our A/C unit was blowing hot air. They immediately contacted the AC company. Made an appointment for us. Hassle free. Great customer service. I was contacted by AC company. The technician that came was very professional and repaired the problem quickly. We are extremely happy with Choice and the AC company.

Tech spent 3 hours getting everything to work. He had to change the motor and then thermostat. He stayed to make sure it was cooling. The appointment was set in a timely manner and did not have to wait too long. The best part was that I only had to pay the 65.00 fee.

The microwave Technician was 100%. Couldn't have been better. Knew exactly what was wrong and made the repair in short notice. Very pleasant and meticulous. He left the area cleaner than when he started. Also gave us some great advice to keep our appliance working longer. WELL DONE!

I was very pleased with Mr. Mike **. He on time. He call before he came out. He went right to work after talking with me and looking the job over he came up with a solution and so far it working and I am very happy about it.

The technician arrived in the time frame given. I was happy about that because I didn't have to wait hours for his arrival. He was pleasant, professional and knowledgeable about my plumbing situation. He was very thorough in explaining what the problem was and the solution.

Noise coming from tank in the evening for about 25 minutes, then it would stop. Happened two nights in a row until person came to check it out. After he finished, the following day, it happened once again but haven’t heard it since. Hopefully whatever it was has been resolved.

Sears came when he said and got right to the job at hand, knew right away what it was and ran very well until now! One month later it isn't spinning the water out of tub, so now I am waiting for another repair on Friday.

This is the first time I deal with your company. The sales executive took his time to explain what is cover under the policy. I will definitely recommend your company. I'm looking forward to a long and reliable service. Thank you.

Received notice that instead of fixing or replacing I was being offered cash amount for a single door refrigerator w/ similar features & capacity, however I have a two door refrigerator. I declined offer stating if the wording on the offer was to my actual appliance I probably would have taken the offer. My case worker stated that the offer was because my fridge was 12 yrs old and recited several points in the contract. I was on hold for 25 minutes waiting to see if they could offer a higher amount on my claim. The case worker came back and said they were offering me more. I accepted, knowing it would only cover half to a 1/3 to replace.

Ron with #1 Garage Door was professional and excellent- we got a courtesy call fr the company that the service call was later than the 1-4p scheduled. Ron was very knowledgeable of the issues we had and reprogrammed the transmitter. Will use them again.

I submitted my claim this morning to have my stove/oven worked on and they still haven't found a company to fix it. Once they get someone to fix my stove I will let you know. We were told they have the best techs and they can't provide one, makes you think.

I wrote in for a quote for new warranty and was immediately called by a representative named Kurt. Kurt explained the VIP product so well that I ended up buying the 3 year premium on the spot! This was an unanticipated purchase, but one that I am happy with because of the thorough explanation.

He was on time, friendly, and professional. He saw the problem and recommended a solution. I need to contact my home insurance company to get information on what my next step should be. After that, I will contact my Choice professional to complete the job.

Not sure as to honesty with this. Will have to see if same bait and switch lies as last time. Always a battle to get things fixed and never get a fair value on replacement and it is horrible to deal with.

Customer service representative was very courteous, professional and took care of my claim in a timely manner. I was very pleased with the good service of customer service. I will recommend Choice Home Warranty to my family and friends. Keep up the good work.

When I pull my contract up online, it clearly states that sprinkler systems are covered; however, the customer service rep has said it is not. I've not been given an explanation--just that it is not covered. I have asked to be contacted with a full explanation.

They will decline your claim by bringing in unrelated things to the issue and then claiming they don't cover those thing. It's correct that they don't cover those things. However those things aren't part of the issue you're having. Deceitful and dishonest.

Keeshaun ** was very helpful and able to answer all of my questions. He explained the coverage and found us as many discounts as possible. He returned phone calls promptly and was very polite. I like the feature that the policy will transfer to a new home or allow us to use a selling point of our current home. That's a nice feature!

I need my gas heaters lit every fall. I was told this is not an option so now I will have to find someone who will make a house call to light my space heaters. Sears offers this service free so if you could help me it would be greatly appreciated. Thank you.

Upon making claim about problems with Fridge, service call was prompt and professional (A+). Diagnosis/repairs found to be too much and replacing it was recommended. Initial offer was $499.99. We declined that offer and were contacted by Lori **. We had shopped on-line and visited 4 different appliance retailers, we were unable to find anything close to the model we had to replace for under $1,199.99 on SALE with tax and removal fees extra. Our final offer to replace this unit by Choice was $799.99. $400.00 less than the old one's replacement value. Would NOT repurchase this Warranty Agreement again. It does not live up to the promise of replacing an non-repairable appliances with a comparable unit of equal size and features.

Michael was very courteous and professional and offered me a few options to choose from so that I can select the best deal for my home. I was a disgruntled customer of AHS and was surprised at how much I was overpaying for poor service over there.

After a bit of a rocky start, CHW came thru. I am extremely pleased with the final outcome. The contractor you sent out also did an excellent job. The tech was knowledgeable, clean but most of all showed up on time. He explained exactly what was wrong and what was needed to complete the task. I am glad I made the decision to go with CHW.

This technician was informative as to how to help avoid this problem in future. Through a miscommunication the first company was not equipped to perform both area of the problem.. He was dispatched to complete the second portion and I would like any future technicians to know and do their job like this gentleman did in his professional and pleasant manner. My problem was that due to the claim error it took a number of days correcting the error and finishing the work but which definitely seems to have solved the problem.

I called Choice Home about printing and adding the contract to my home screen and was unable to get an answer. I was told to get help with my iPad, iPhone and Mac. Is this the kind of service that will get when I have a problem. I will wait a couple of days for satisfactory answer.

The settlement offer was less than repair cost and less than half of replacement cost. The final settlement check is also delayed for 30 days...This is not acceptable. Terms place the homeowner at a disadvantage when the washer is a critical appliance and needs to be repaired asap but the settlement offer puts a gun to their head to accept or go through an unknown and extended and unknown time of review and negotiation.

After Google searching, this company came up with the best ratings for customer service. For that reason only, I decided to give them a chance and bought our first policy with them, using their 13 month promo program and a 15% discount.

I just joined Choice Home Warranty on yesterday. I have been with my warranty company for 5 years and never had a claim. My daughter has been with CHOICE for a few years and has had claims. She was very satisfied with their service so I decided to try them.

The young man I spoke with was very knowledgeable, courteous and professional. He gave me several options to make my decision. He explained what was and wasn't covered under the plan and the addition of an extra refrigerator and freezer to be included in the policy.

Hello, we have two accounts. Both in areas of low population. It is not easy to find repair persons. Sometimes we wait 4 days then get email to go ahead and find our own repair person. Also in CO our usually repair person says he is not paid up to date by HCW for the work he has done. Offering renewal with free months is a good idea. Not having radiant heat system coverage in our other home is a down side. There should be emergency exclusions, like when the hot water tank is dripping water onto the floor.

Travis was my contact person. He was very professional and knowledgeable. I would highly recommend Choice Home Warranty to my family and friends! Previously I was with one of your competitors and they didn't offer half of what you are providing me with. I will definitely be a forever customer! Thank you!

Good service and speedy response to inquiry about quote. Received a call from service rep and saved additional 25%. There is additional saving to lock in for 3 years plus 6 months free. Warranty has a locked in $75 deductible with non denials for old equipment and from research no other company in my area provides that.

On my call about 1 month ago they fixed it for a short time and next day it did same thing and this person came out Friday and had to return Saturday. Couldn't get parts till Tuesday and still no parts or communication about when or it will be in. Need information. I don't think this is going to fix it then what?

It is hard to give a rating when the work has not been completed! Vendor came to the house did diagnostics. Went to HD and Lowes came back without parts because they did not carry what was needed. Had to order and will return to finish the repair.

The tech arrived and had to defrost the evaporator coil and replaced an electronic board upgrade and checked system for proper operation. Checked the ice maker and replaced some ice maker components. The tech was very professional and explained what he had found and what he did to correct the problem.

Great experience. Consultant very knowledgeable about product. Would recommend to all my friends. I was happy to learn about the incentive program available to my friend who referred me to this program and anyone I may recommend as well.

The tech was very friendly and courteous and did the work fast and left it clean. I would recommend him to anyone. I have referred your company to my neighbor and they signed up with Choice Home Warranty. The tech explained what he did and what to do to help keeping it from happening again.

The person doing the service on my oven was clean, knew his business and repaired my appliance within a half hour. I was totally satisfied. Thank you for helping me. I have given you company’s number to several of my friends. Vickie

Won't respond to calls or emails. They are happy to take your money to pay for the warranty, but will do anything to not PAY a claim. They Ignore you and hope you will just give up! I have left 7 voice mails for David ** who refuses to even respond. Very Unprofessional from and unprofessional company. They should be stopped from doing business in NJ.

The technician did the troubleshooting of all the issues we encountered with our refrigerator and fixed the issues with care and patience. He showed up on time and was very courteous. He was professional in his interactions with us. We were pleased with his service.

The technician was very Thorough. When looking at the oven. He checked everything to see if it was in proper working order. He tested all parts of the oven. And explained what he was doing. And had all the right tools for the job.

It's been two weeks now and the parts are still not all in. No follows made to me of any kind. Not such a happy customer at this time. I'd like someone to communicate with me. I am frustrated at the service and this microwave should just be replaced if you can't obtain parts timely.

Replacement of a condenser part by technician. It was a simple and efficient repair. It was a small cog that needed to be repaired. The technician had the part and tied it immediately. He was a knowledgeable person. Thank you for your help!

The technician from Lucas Appliances was professional and arrived on time. This was great based on an earlier experience I'd had with with the first service company assigned to my job which was Sears. Their technician never called or showed up. I was then given the runaround by Sears when I tried to get someone to come out after that. I eventually called Choice back and they reassigned Lucas Appliances to the job.

The technician was very pleasant and my bad review is a reflection on Choice and your policy instead of the technician personally. I have appealed the information I received in an email yesterday and I'm waiting on a response. My husband and I are 64 years old and are the only two living in our household. The repair needed is due to regular wear and tear and I cannot understand any reason to consider it as anything other than that.

Allmon Plumbing arrived on time and the plumber was very friendly and professional. He listened to my complaint and began work immediately. He was done within approx. 20 minutes and the disposal works like a charm. Great service that I will highly recommend.

Plumber came out and assessed the problem, fixed it and done in 20 minutes. Could have sold me a new hot water heater but Instead changed out stuck check valve. Honest people. Will refer and use them again. Mitco Plumbing, honest people!

The repairman from A&E was courteous and knowledgeable and fixed the problem quickly. Whoever installed my dishwasher did not do it correctly and he spotted the problem right away and fixed it. I have not had any issues since his visit.

Great job, very good customer service and knowledgeable of the repair work of the dryer. Explained the problem and what it took to repair my problem. I would recommend him to anyone for service. The job was quick and smooth and he Ieft no mess.

Had a tech come to find out why my new ac units Choice had installed were not working. The original installer Expert AC would not return my calls!! Your local tech. people are not the best. Please get more reliable local contacts. It is very frustrating! I do not need to say anything else!!!!

Poor customer contact and follow-thru. The technician was great. Came to the house on time and sent the information to you so that you could order the part to replace my water. Then you send a email requesting I approve $400 payment before you even order the part, saying that not approving would stop or delay my installation. This is not my first rodeo. I know what a hot water heater costs! This warranty is a rip off and I am seriously considering cancelling it!

We have had a previous claim with excellent customer experience. This claim has been the worse experience so far. I would like to discuss this incident further with a VP or Director of your Customer Service department.

When we used our dishwasher in our new house for the first time, we discovered it wasn't getting any water! Choice worked w/ one of their service providers and we had an appointment within days. The technician who came to work on our dishwasher was on time, wore a mask, carefully checked and identified two issues, and replaced the bad parts. He was in and out of the house in about an hour.

The plumber to this job he was efficient. It was very nice. That’s her Choice Warranty service I do not recommend them to anybody. Poor service. Miscommunication. A full week to get a small valve replaced is not acceptable. After calling the company to voice my concern I was told I would hear something within 24 hours. I’ve never heard from the company. The process needs improvement.

My AC stopped working late afternoon on Labor Day. I filed a claim and the next morning I was assigned to a AC company. They come out a few hours later and say it's the compressor. So far so good! Now he says he has to send the claim for approval, what approval? Guy leaves, says, "I'll be back later today or call to let you know when I'll be back tomorrow to repair the unit." No biggie, claim is approved. Email says my part to pay is 500 even though it says part and labor is being be paid for. What else is there to be paid if those two things are being paid for? 6pm comes and no contact from AC company.

Maybe I should wait 9 weeks to fill this out--that is how long it took to get my refrigerator fixed--I hired the people--Gliedt--I give them a 10 and give you guys a zero. My refrigerator had the 2nd most common breakage--making loud noises and leaking--needed a new fan and a replacement of the parts in the middle. You sent Sears--they merely added insulation. Not only did the door not open the next day, it made the same noise. Took 4 weeks for you sent someone else (no one here wants to work for you). The Appliance Guy came, the minute he put his name in the claim, he was wiped out.

Talked to a nice young man that got our yearly fee down to $350. And if you paid for 5years you got a free year. He gave me a price of $2100. for the 5 yrs. When I got off the phone was thinking and calculating, and it was actually paying for 6 yrs. Called back and so to get the year free I had to pay $420. a year. You still end up paying more and supposedly getting that year free. It all came out the same. There really is no free year.

Home Warranty for 5 years now, and used it twice, which were about 2 months apart for the same issue. It was that the A/C quit cooling. Did not receive proper service the first time, which cost me the $45, and it wasn't repaired, the second time the individual did a great job, but the warranty doesn't cover clogged Freon lines. I have had only 2 occurrences of need for repair, and the first one was covered, but the company did not fix it! I had to pay 1,000 dollars for the repair, no help from CHW, except the case manager did give me 2 months free, but I am not sure I will be keeping your service. SORRY!

Have called twice and was told to find someone myself then send in the amt. What if you do not approve then I am left with the bill. Never got any phone calls to say they were having problems finding someone or what might the problem be.

I am happy to have this warranty, because I wasn't expecting a burner to go out on my 2 year old stove. Service was prompt and lucky for me it was fixed the same day. The part replaced was more than my deductible so I was pleased since I am the kind of person who would fix it myself than to pay more to have someone else do it.

Extremely courteous and helpful, was able to secure the better policy for us and answered all of my questions as well. The man who answered my first call YESTERDAY was completely the opposite of Kayleigh, rude and non-courteous. After I wrote an email to report the unfriendly attitude of that man, Kayleigh bothered to write me an email and offered apologies even though it was not her fault.

Initially researched online. Left my information. I got a Prompt call back from sales department. Knowledgeable salesperson called me and. Quickly and efficiently went through the process and all the coverage options, terms and payment options.. So far so good. I hope the claims process is as good as the sales process.

Technician was great. He did a great job. Choice needs to get more technicians 2 weeks for someone to accept job and another to complete. 3 weeks to fix a toilet. Choice needs to get more contractors. That just makes for bad customer service.

Luke ** was very helpful, explained their program and not pushy. Explained the different options they offered. Luke broke down the rates as well as the seniors discount, explained the copay and cost of all levels of different plan for year or year of service.

I have Just signed up and to this point I’m very satisfied. Kayleigh was friendly knowledgeable and efficient. She went out of her way To be patient and answer all my questions. The options she provided Were acceptable and affordable. She did a commendable job. Thank you.

It was a true pleasure to work with Lisa. She was straight and gave all the answers to my questions and concerns. She was very efficient and showed interest in my concerns for my home. Glad that Lisa was my representative!

I had a very good experience with CHW!! I was searching for a home warranty business so I could sign up my home. CHW gave me the best plan for the money. I was very happy with the plan that I signed up for.

Troy ** gave excellent information and answered all my questions accurately. I appreciate the senior citizens and veteran benefits. It seems that Choice is going to be a good choice for us. We have not officially been enrolled as of now. We are believing for a great relationship.

I spoke to Maurice. I had a few questions, before taking on a Policy with you. He answered everything I asked, with lightning speed. He was amazing. I understood everything he explained. I then had to talk to my Husband, before proceeding. I could not believe it when I could actually speak to him again, when I called back to take on the Policy. Fast, efficient, friendly, courteous and easy to talk to. Amazing experience. Made a refreshing change, to other Companies. Great job.????

I called about above and was immediately asked if I wanted to extend my warranty for 3 years. When I talked with claims dept they wanted to send technician to see if needed replacement. I was told by another person when I called to see if Choice would replace furnace and air; she told me to get estimates. I did. My technician from furnace company just serviced the above. They ask every year for last 3-5 years when I am replacing them as they work at 75% capacity. I am very frustrated with Choice. I've only used it once in last 2 1/2 yrs and that also was problematic. I am really not happy with Choice.

I have had problems with my Samsung refrigerator ice maker not working. CHW had sent out a tech 3-4 times who kept ordering parts which would make the ice maker work for a little while but then would eventually quit. This last time, the same tech came out and said a whole new system would have to be installed. I argued with CHW about this and they finally agreed to it. The repair tech's company never got back in touch with me. I kept calling for updates and was told the parts were on order. That lasted about 4 months. I called CHW and they contacted the tech who said they would reorder the parts.

Our refrigerator stopped working. Emailed Choice Home Warranty to make a claim. Within minutes I got an email with the name of the company who would be performing the work. It scheduled an appt for Wed. between 7-11 am. I placed the claim on Monday evening around 6:30 p.m. I called Net Group, the company doing the repair Monday evening and said I was going to lose a lot of food if I had to wait until Thursday. She said a cancellation just came up for Tuesday morning and I be there first appt! I was over the moon! The repairman arrived around 8:30 a.m, checked the refrigerator and showed us how to use the reset button should it happen again. He checked the compressor and other parts and said we would be great shape and to call if we have any other problems. Talk about excellent service!! We definitely got it from beginning to end. Repairman said they loved working with CHW!! One of the best according to him.

Our A/C unit broke on Sunday afternoon & we called CHW. Within about 5 hours we had the name & phone # of the company that would handle the claim. I took a chance & called them Sunday evening. They called me back within minutes! He promised to have a technician out the next morning because we were leaving town at noon. He came, diagnosed the problem, processed the claim and met our timeframe (Friday morning) for the repair. We were customers of American Home Shield for MANY YEARS and this was by far a better all-around experience. Thank you, Fred, from Sparkle Air!

Never again will I do business with this co. I’m cancelling my policy. And they don’t cover to fill. Hope they’ll refund me my money. They said my AC issue is preexisting? I live here for 4 years. Never have problem with my AC.

I have repeatedly asked to be removed from this company's email list, phone list, and all other lists. I am not the holder of this policy. I honestly feel harassed because they are incapable of noting that I am not a policy holder and refuse to acknowledge this information. I cannot unsubscribe from emails because it isn't an option. The good news is that once you're a customer they'll send you lots of unwanted email. The bad news, even if you're not a customer, they'll send you emails, phone calls, and other forms of communication. Trained customer service is not a strength. Overly aggressive sales team is an obvious strength.

The supervisor on Monday was a great help. The female representative on Saturday could not provide me with the correct information or explain to me how the process worked or what I needed to move forward with my claim if I use an outside company and the type of reimbursement.

The tech was courteous, knowledgeable and explained the problem once he had finish his trouble shooting and was able to repair the problem the same day. He had to purchase the part - called different shops but was able to find what he needed to repair my AC.

Very pleased with the plumbing technician. He was extremely competent and professional. Customer service was competent and professional as well. The claim was entered over a holiday. The claim was handled in a timely manner. Great overall experience with CHW.

We have been trying to deal with this electrical issue for multiple days. We have been transferred multiple times, told we would have an email describing the situation and have not been given the emails we were told we would be given. We have also been told we would receive follow up calls we have not received, and the issue is still not resolved.

Technician repaired toilet tank issue covered under plan. Replacement of pipe pop up system under bathroom sink wasn’t covered under plan. However, HV Plumbing’s price to replace the pipe was reasonable, therefore, the necessary work was satisfactorily performed. I will use this company to install safety bars in the near future.

Mine had to be replaced because it had quit working and wasn’t even trying to work. The tech talked with me as he did the work and explained when he called to see if he could get approval. Then he had the new one available in his vehicle. It was a good experience.

My garbage disposal kept stopping for a couple days, but I could usually start it by pushing the reset button. The 3rd day it stopped it just wouldn't start again. I called Choice Warranty, and they had a gentleman come fix it for me. He arrived during the time frame we agreed to, checked it out, and noted something had caught in it which was causing the problem. He took care of that problem and started it up again and it's been fine ever since.

I have always been happy with the service you provide. However when my air conditioner went out the company as We signed our couldn't get to me for a week. The temperatures here in Florida are in the mid 90's with a heat index of up to 112 degrees. We have had several days when the elders have been advised to stay in. I am 75 years old and had to call a company to fix it and it cost me 235.00 dollars.

Mike was spectacular in that he was a gentleman, very careful to be COVID 19 aware even though he didn't know my wife had health issues. He was VERY competent in his job. If you wanted one man or woman to be the face of your company, Mike would be it.

The ac company came over and they worked looking for the issue with the leak in my wall and the next date no water was coming out of my wall anymore, I don't know what happened but it was fixed.. Thanks!

Was on time and told the truth. Didn't try to sell me something I didn't need. He told me everything he was doing and showed me what was wrong. He explained what would happen now and he called the next day to say he submitted his quotes.

Very positive experience pitching my home warranty. As an added bonus I was offered a savings due to Labor Day sale and choice of yearly payment. Entire process was professional without any sales pressure. I would recommend this warranty program.

Very pleased with the representative. He made me feel like he was really concerned with my problem. He tried to get my problem done as fast as he could. I am having problems with the air conditioner. The thermostat has stopped working and my home is very uncomfortable.

I first reported problem 7/27/20. Stove just got repaired 9/4/20. Sears kept rescheduling. I spoke to CHW about the poor performance from Sears and I was told I would receive a call back which I didn’t so that is why the low rating.

I have no experience to date with this home warranty, however, if the actual service, which does not start for me for a month, is as sound as my extensive discussion with Andre ** was, then I trust that my purchase will prove to be a wise decision.

I really enjoyed feeling like my best interests were kept in mind and the best service was sought out. I appreciated the representative finding a good discount for me! I hope all goes so smoothly if I need to place a service call! Thank you!

So far the representative on the phone was polite and helpful. I can't leave much of a review until we have a tech out and see what needs to be done from there. You guys did great with our AC 2 years ago. But my mom had to fight with a similar company for months. I hope that doesn't happen here.

I have used this company for many years on my primary residence and rentals. They used to be great but the last 3 years they are horrible and a scam. I live in Arizona and every year our AC goes out on one of the properties. One year they sent a AC company that said the item they needed to repair was not covered by the warranty. I then had another company go look before I had the vendor they assigned to do the work at the quoted price of $1500. The company I sent said the unit was not in the power supply and got it running again saving me $1500. I let them know what their vendor tried to do and they didn't care.

Quick and easy to cover what we needed. Will know and see when we need to use it in the future. Never know when we might need it and hoping that we won't but knowing now that we have coverage gives us peace of mind.

I did not hear from my claims adjuster for one week following assignment. She indicated she sent me a copy of the policy that I never received. When I purchased the insurance I explained I had high end appliances only to be told brand does not matter. The amount allocated will not minimally apply to replacement. I called your customer service 4 times without it being handled.

The customer service representative was knowledgeable and very helpful. And made the experience very easy. The price of Choice Home Warranty is better than other home warranty services we have had. We are looking forward to having this home warranty.

I called Choice homeowner warranty on Labor Day to add two additional policies or two additional homes to my existing homeowner's policy and I was disappointed about the price gouging from three different people. Bad business. Bad customer service. Due to the COVID-19 you should not do that to customers.

Water was leaking into the living room from the ceiling. Cut drywall to detect leak. No leak detected. Easy to file claim online or by phone, customer service available always. Technician response is within 1-2 days. Technician said to watch and call him when it leaks.

I would highly recommend Brian from Safe Air. He has many years of experience in the HVAC industry and knew right away what the problem was with the A.C. Thank you Brian for a job well done!!! and coming to fix the A.C. on a Holiday (Labor Day).

Tech came in and fixed plumbing. Tech came in and fixed problem. Why it took 2 months is too long.. Service has been getting worse. When I started, you sent our techs, fast. Now it takes too long to get a tech. I hope your service improves. If you have any questions or you care to explain the delays contact me.

Purchased a home warranty. I was pleased with the service and the ease of setting up an account. The price was very competitive and I have been unhappy with the response time from American Home Shield. I look forward to doing business with you in the future.

The technicians were very clean cut and very polite. They explained clearly what the problem was and how long it would probably take to get a part and get back to us. Our only problem was a mix up with an appointment. Sears contacted us with an appointment within a few hours and then Appliance Repair Wizard Contacted us to set up an appointment. Appliance Repair took care of the mixup and CHW cancelled Sears for us. Thank you.

I filed my claim online and had a professional out to the house in just four days for some non-emergent plumbing issues. Everything was fixed the same day. I was impressed by how easy and quick the process was! I would highly recommend Choice to anyone looking for a home warranty!

Air went out. I called at midnight, service was back up by noon on the same day. Which happened to be on Sunday. I couldn't have asked for a better experience. I will definitely recommend Choice Home services to all of my friends and family.

It is easy enough to file a claim but it ends there. Trying to get a live person is impossible. What does Covid have to do with answering a phone, like your message says. I mean, come on. Next, why do can't your online system auto populate when I pit in my e mail? You have all that info. Trouble shooting an existing claim should be easier online if you are not going to answer the phone and hide behind Covid as the excuse.

(08/27/2020): I placed my claim. (08/29/2020): Dependable Heat and Cooling was assigned to r Sunday August 30th, 2020. When no one showed I called Monday and was told that the Sunday appointment was a mistake. (08/30/2020): Appointment was set and no one showed. When I called the phone number provided for the contractor, I learned that it was disconnected. (09/01/2020): CHW claimed I "missed my appointment" and a new one was set with on (09/02/2020): Barberi Heating and Air Inc. which came through for me finally the following day. (09/03/2020): CHW denied covering the claim by claiming that a "leak in the refrigerant line cannot be the result of normal wear and tear" clearly signaling foul play on my part.

Shawn was very professional, skill, & knowledgeable. He did his work & wore a mask. He tested the appliance numbers of times to make sure it worked, & I appreciated it. Shawn was on time & call before he arrived. Great job, Christine **

Garbage disposal stopped working. Home warranty sent us the technician who worked on it the next day and replaced the unit for a new one. Smooth transaction. The technicians were very knowledgeable and considerate. No issues in getting the unit replaced from the home warranty.

Dave the Technician was thorough and considerate and explained what the problem was and how it would be fixed. He had all the parts the next day and all was fine again. Fast and courteous service. What you would expect but not always get.

Choice sent Larry the Plumber out who quickly spotted the problem, called Choice and got permission to replace the unit which he quickly did. Very happy with the technician. Choice made this repair hassle free. I am very happy with the repair coverage by Choice Home Warranty.

I called last week. Was given my order number and have not received one call or email to schedule a repair. It’s 80 degrees in my home. I’ve checked my email daily. I paid my year for this coverage and am not getting satisfaction. I’m not sure I’ll recommend your company to anyone based on my first claim experience.

Service in past was really good. Now we have to wait 4 days without A/C. Vendors should be available 24/7. Covid-19 was a poor excuse in that in this area the effects are thankfully minimal. Claim reimbursement option seems self defeating.

The technician was professional and knew exactly how to repair it! Great Work! He was nice, got to work immediately, found the issue, and fixed it! My air was working again in no time! Thank you! I appreciate all that you did to repair the problem!

I am elderly and Choice Home Warranty is a lifesaver, they come through every time. This is one of the best things I have ever done. I will be renewing my contract very soon and many times thereafter.

Representative very personable, easy to understand and sympathetic to my problem. Assigned claim and advised of the procedures on my part. Within the hour I received an email from the plumber with a date and time scheduled. Very pleased with the process and speedy response.

Toilet clogged. Would not flush. Another toilet leaking. The guys were pleasant, informative, and quickly corrected both issues. They even arrived early! They took care to dry the area where toilet overflowed. They recommended rebuild of the innards Of each toilet.

Our technician was excellent. In that he had the parts he needed to fix our problems. He knew what to do and was prepared. Very friendly and was knowledgeable about the problems we were having. He fixed the problems quickly and everything worked perfectly when he finished.

Pump was replaced by Gabe, Benchmark Plumbing. He was good at his job, personable, and got to our home as soon as he could and fixed the problem. Only thing that bothers me is I asked for an Installation Manual so I had the name, model number, etc. of the pump. He said he'd left it with the box back at the shop. I would really like that manual. I want to make sure the pump he installed was new. Choice does not cover Sewage Ejector Pump replacements, even though we paid for a full coverage policy.

I completed an online claim and within an hour I had an appointment scheduled. They showed up the next day and completed the repair in record time. This was by far the best experience I have had with this warranty company.

The technician raised doubts as whether or not the service would be covered. I was a bit disturbed by that. Turned out to be covered. But other than that, he was on time, polite and professional. That's it people. Have a good day.

We had an issue in cooling, the AC technical came in the time they stated, he replaced the condenser and took him less than 15 min. Now the AC working great and working very good. He came with mask face cover and gloves. The customer services were professional. I will recommend Choice insurance to my friends.

Our AC stopped working while I was out of town. My wife opened a ticket and next day technician was at our house and got the AC fixed. It was a relief knowing my family had AC during this hot weather.

The account manager Sylvanna ** was extremely unhelpful, as well as an extremely unpleasant person. I could hear her frown over the phone and her complete lack of sincerity which translated to her not even attempting to adequately resolve my claim. She kept repeating the same information over and over rather than try to answer my questions, which is exasperating when I couldn't get her to clearly explain why at least the left hand burner was being denied coverage. The cook top was cracked on the right side, separated by a vent that almost cuts off the other side, which doesn't make any sense how the crack would get water to the other side, nor that there was even water spilled on the crack at all. I wasn't aware of it so how was the technician at your home office?

I was shocked this call out was covered by Choice. Bobby with Stevens Plumbing and Repair was very easy to talk with on the phone when I called him at the telephone number on the Choice Home Warranty Claim Ticket. Bobby worked until he resolved the issue.

I am normally very pleased with the service, This time I had to cancel and find a repairman due to the fact that we in Tampa Fl area are experiencing very hot and humid temps. We are averaging heat index of approx 110 daily. The company assigned to me could not get out until Sept 11. which was one week. I am sorry but I couldnt wait. Too much wait time for me at 75 years of age.

Great repair service. On time and professional repair of a/c. Technician analyzed and troubleshot problem and repaired very effectively and efficiently. They were on time and very knowledgeable. I would recommend them for a/c repair and service. They responded immediately to the choice home warranty repair request.

Our garbage disposal needed replace because over the past 3 weeks we been having problems and then it started leaking through the pipes. When we had the leak I found a lot of water in the bottom of the floor discovering it was coming from the pipe that held my disposal in place.

The AC stopped working suddenly. Choice was able to get a knowledgeable technician out within 24 hours. The technician know what was wrong immediately, and had the right replacement part at hand. The problem was solved without any hassle. Having the AC restored over a hot weekend was a great relief.

The service was swift... I filed a claim online on Friday and the technician was at my home Saturday. My garbage disposal was leaking... He replaced it within 15-20 mins. Everything is working just fine now! I hope if I have issues with other appliances that the experience is the same.

The Technician responded in a timely manner. The work order seems to be on track with portions of the equipment parts have arrived. Hoping that the other part will arrive so the work can be completed. It is important to my family that we have our microwave working again.

My dad referred me since I am approaching the end of my coverage with another company. I was happy when the sales representative quoted me a better deal than my previous company, but I am now ecstatic about receiving the same value as my father. I appreciate so much when companies are appreciative of Veterans and their families. I've just sent out a mass text to friends and family encouraging them to look into CHOICE Home Warranty.

The service call was very easy to schedule. Agent was very helpful. We received a quick response from the plumbing service. The plumber arrived when he was scheduled. The plumber was very professional and he completed the repair very quickly. We were very satisfied with service.

Leaking disposal canister was a problem just before 3 day weekend. First plumber cancelled at last minute. Choice immediately replaced him with a pro who replaced the whole unit quickly. Five stars! I will definitely use them again. I now also have a great plumber Zi can call.

I received a phone call from a rep and it was very pleasant. She saved me money dropping my average cost over three years. I purchased the plan online which was very convenient. Normally I don’t answer phone numbers I don’t recognize but I answered this one and it was the Rep, despite being the weekend she was very pleasant and had an American accent.

I have had various things fixed using the home warranty I purchased at Choice Home Warranty. You have gone above and beyond to fix my home issues quickly and easily especially thru this pandemic. I have had other home warranties before and they were never good as Choice Home Warranty.

This is the first time I ever had a Home Warranty and the first time I made any claim. Overall my experience was a very positive one. The first time I called the agent was very professional and courteous. One plumber was scheduled within 24 hours but after accepting, declined to come over. My only complaint is that the 24 hour clock restarts from that point. They couldn’t get anyone and thus gave me the option to hire my own plumber and they would reimburse. Fortunately they found someone for a visit (Friday vs Wednesday) and completed the repairs very well. The plumber who came over was very professional and cleaned up after fixing the issue. I was charged the $65 for the visit. Very good experience.

Active...was awesome. They came on time before time. Made sure I was satisfied and polite. Will recommend them. I asked a lot of questions and he was happy to answer them. I think his name was ED. Especially because I was upset with another company that didn't come, or call to say they wasn't coming.

Sent 2 different people from same company and each had different diagnosis plus a cost out of pocket of more than $1550!!!! Plus it took 5 days to get someone and they still left without fixing it!!! Your company denied repair claim. Your coverage is a joke and useless. I called MY local repair company and they sent someone the same day and it was repaired in 2 hours!!!!

It's first time I had a good service from the lady who assigned right service people. My hat off to the lady. The minute I explained the problem to her and she made the appointment and sending the serv. man to my home and took care the the whole problem. This is the service very much the people appreciate for.

Matt was very pleasant and knowledgeable. Found my old account quickly. Thanks for job well done. I will advise my friends and relatives of this service. I hope that I do not need to use this service but I have confidence if I do Choice will be there.

Technician correctly identified that fridge compressor needed to be replaced. Choice said unit was a one-door fridge, but it is a side-by-side stainless steel unit that will cost more than $2000 to replace. Choice only offered $499. We were able to purchase a GE refrigerator, on sale, for $2588.

Technician came at time expected. Described to technician this was a repeat of a similar occurrence 5 months ago and a module had to be replaced. After Archie checked out the unit model #, Serial #, etc and consulted with his home office he advised me he would be back with part and another technician William. Between the two they resolved the problem in record time.

I used Callahan's Heating, Cooling & Electrical. They are on time, very efficient, very clean, and charge a very fair price. I have used Callahan's several times over the twelve years I have been in this house and have always been very satisfied with their service, efficiency and price. They are also very personable and polite.

I Choice said someone be in contact with me yesterday Friday about fixing my kitchen sink faucet. The technician said Choice would not replace it. I called too to appeal their decision.. I was told someone would call me on Friday with the decision. I have yet to hear back from them.

Tech came and resolved the matter in no time unlike the last technician that didn't do nothing but write a bogus report. I had to pay out of pocket to get it fixed. My refrigerator finally got fixed by an out network tech. I should of got credit after paying the $65 deductible on the last job I called on.

I am extremely disappointed with Choice Home Warranty. I was offered 299.99 for replacement of my washing machine which was just over 3 years old and would cost me 699.99 to replace. When I disputed the claim they offered a max of 349.99 still only 1/2 of the replacement price. This was not the first time I have had a problem. When my A/C system had to be replaced for 7000.00 the offered only 500.00 which I never received, they denied even that after I had the system replace. I have no complaints with the technicians that have.

Vendor was professional and did a great job. Knew exactly the problem, had the tools and replacements to fix immediately. Had a mask on, and took off shoes when entered the home. I would definitely have them repair things in my home again.

Called for service 09-03-20 and order established 09-04-20. I cancelled the order because I was able to correct the problem. Thank you for your prompt support. I value Choice's support. I have used them when I had trouble with my washing and the support was great.

The technician was a 10. I was told Choice would give me a call to confirm the unit was covered and what my out of pocket will be. At 4pm I called them the guy said an email was sent. The email I have, had no prices. I’m still waiting so we can make an intelligent decision. Poor communication once the technician left. Can someone who knows the details please call me?

Andrew ** did an excellent job working off the problem with the microwave. He troubleshot and engaged Choice for repair authorization in a very timely and professional manner. Great job Andrew. He showed up on time and made sure he had the tools required to address the microwave. Andrew took the time to show me the issue and gave me clear understanding of what steps he needed to take to complete the repair.

Upstairs a/c was not cooling properly - temp was up to 90 degrees. After calling in problem, system seemed to correct itself. Worth heating & air conditioning technician corrected problem he found. Have not received invoice from technician as requested to verify the service performed.

A/C was not working properly and Choice refused to fix it and still charged me the 60 dollars which was wrong. I have needed Choice's services on 3 occasions and all three times I was not happy with the service. I will not be renewing my contract when the time comes. I will be giving the opportunity to another warranty company to earn my business. Your service is flawed and some of your contractors are well.

Called in a claim and got the service appointment within the hour. Very courteous and was able to follow up with servicer and confirm the date and time. So far so good. Will follow up when servicer completes the scheduled appointment.

Technician sent out to diagnose our AC problems was early, professional, and very good at explaining the problem and possible solutions. The company changed my appointment to an earlier day and time that was good for my work schedule. He obviously knows his work and I would highly recommend him and the company he works for. He also explained why the service I needed isn’t covered by the Choice Home Warranty and how to appeal. This was not explained to me 3 years ago when I signed up for the contract. Very disappointing. Not sure I will continue with a new contract or not.

The process of making a claim is very easy, and the technician that came out was very good and helpful. I don’t like though how little control I had in the process. I wasn’t able to pick which repair company I wanted to make the repair, and I was not given any option for the appointment time. I had to take off work for the time that was given me. That seriously makes me consider going with another home warranty company that gives me more options. So, the process was easy and the technician was great. Other than that I was not all the satisfied.

Very knowledge & professional. Glad to find this person to do our work as you weren't able to find one as we live in a small rural town and needed to get it fixed as our weather is quite hot now. Thank you.

Our technician was polite, informative, and efficient, even though we had to wait, the company sent out this gentleman late, but right on time for us to cool down, feels like he went out of his way to help out.

Roofing repairs are not done after estimates were made. Company gave excuses and made rules up that were not customer friendly contrary to prior to customer signing up for warranty. Customer was led to believe that repairs would be made and covered after 30 days but were not followed through.

I requested work for my refrigerator/freezer which has quit cooling/freezing my food. Promptly got the work order number but have not heard anything since. How long does it take? I hope to hear from provider soon as all my food is going bad.

We had our A/C unit go out Sept 22. I called in to report the problem, now this was Tuesday night. It was going to be Friday before a repairman could come out, he finally got to the house around 9pm that night. He quickly diagnosed the problem - a capacitor - and had it up and running in no time. With the long wait time and the late night appointment all in all it went smoothly I truly can’t complain! It was just hard to sleep with it being so hot.

I am happy with the coverage and price. Jared was very professional and answered all my question. I hope that the coverage is everything that we need. I hope that a claim will be handled quickly and professional.