Choice Home Warranty Reviews

Although there's an automated answering service, the questions are very clear so you are able to ask and answer questions as needed. Answers are detailed so there's no confusion as to what your next step is. Information given is directly aimed to let you need to know the service you're calling about. Questions are answered as needed. I feel comfortable with the service.

Their customer service has been very good. They're prompt. I call them, they tell me that they'll get somebody out here, and they come out. What they do is they let me know who's coming, and then I wait for that date and time that they say they're coming. The guy calls me up, tells me he’s gonna be here, he comes in, takes care of it, and he's gone. I love it. Choice is good.

I put in a call to Choice warranty for my Air conditioner, within a few days got a text that a technician be coming to the home. The Technician was good as letting me know on their way, also I could track the process online. He came and found needed a part for air and needed approval. Came on a Thursday and got approval for part and came on Saturday to install, checked air to make sure throwing out cold air. All fine. The technicians both were very nice, attentive, polite and did a great job.

It took a long time to get the repairs authorized, so that the technicians could begin the work. I was told to expect a call from the repair company, on a Friday, but the call did not come. In the meantime, a personal claim officer had been assigned to me and they sent me an email on that morning. However, since I was expecting a call, I didn't check for an email from anyone. By the time I checked my email and called the representative, it was mid-afternoon on Friday, too late to get the repairs completed before the start of the weekend. We were without water for another 2 days. It would have been much more helpful if the representative had telephoned me in addition to sending the email.

This company is a scam. I paid $900 for a year' coverage but to date they are not honestly trying to repair my home issues. Even small ones like wheels for dishwasher. They stall or deny.

I assumed I was being assisted by AI but I also felt that I was being personally take care of. I explained what my problem was, the information was recorded, I paid the Service charge and the visit was over. I was left very impressed.

Still waiting for repair after technician came and made assessment. Air Conditioner not functioning correctly. Is not working at this point! Waiting for Choice Home Warranty to give repair service to move forward on the repair process of the HVAC UNIT.

The agent was helpful and efficient. My only issue was with the deceptive email ads that make promises that you don’t keep. If you are going to advertise a free month include the information that it only applies if you sign up and pay a year in advance.

First time I have had a home warranty. I hope it pays for itself. I need peace of mind at all times. On tight budget so I really need this now and in the future. Just got coverage so have nothing else to say.

My contractor, the Barefoot Electrician, was exceptional. He communicated immediately after being awarded my repair. He advised when he was en route for scheduled appointment and arrived on time. He worked quickly but thoroughly evaluated my dead microwave. He left the work area clean and advised me that he did not think the microwave could be repaired due to age and failure of power supply capacitors. Best service tech I have had in my 12 years with Choice.

The customer service is good, but sometimes I have to wait. I had a broken refrigerator before and had to wait about two weeks. It was awful. Choice could do better by fixing things sooner. I’ve been with Choice on and off for maybe 20 years, and the coverage is okay. I’ve just been paying automatically for so many years and hoping nothing breaks.

The garage repairman seemed well knowledgeable. He told me what was going on with my garage; it was the belt that needed to be replaced. He also asked if I wanted him to adjust the spring on the garage door, but it was an $85.00 charge.

The technician that came was excellent and did a great job with the kitchen sink clog and also with making recommendations to try to prevent this in the future. My problem was that it took about 6 hours less than one full week for this to happen. My concern is what if this were a refrigerator or a heat pump during the winter. One full week from my perspective is not acceptable and it’s not like I live on an island somewhere but literally right off Interstate 81. You guys need to perform better.

The technician was friendly, efficient and very thorough. Made it look easy, and you could tell he knew what he was doing. I appreciate the quick turnaround and my wife was pleased as well. Would definitely recommend him to friends.

I am disappointed in Choice. I have been denied a new dishwasher for replacement or fixing of a Whirlpool that I have taken care of for 12 or 15 years. It has been a great Whirlpool dishwasher and began leaking on the floor. I use my dishwasher about four times a week, and I have hard water. We take care of our things. We needed help and we have not been helped. We paid three years in advance for Choice. It has been a bad decision.

I am on my 6th year with only 2 claims being approved. I paid for Extra Coverage, but it's never covered. My latest experience after having the tech (2-hour drive) at my house, the claim was denied the next day. It was for a broken bracket. I filed an appeal and was told, "they don't fix broken things." This could be why the State of Arizona just won a Class Action lawsuit against them. I was a Realtor and always suggested a home warranty. I would never recommend this company. Too many loopholes always ending in a denial.

The plumber from D & J Plumbing wrote up my issues and Choice just ignored my kitchen faucet which is located inside the home. I don’t understand how Choice continues to ignore customer’s claims and expect customers to trust them. This is an ongoing issue.

What I love most about Choice is that it's easy to use. I can submit claims online. The only glitch in the whole thing with Choice is the scheduling. Choice will email you the repair facility or company that's going to be doing the repair. They email you a time and a day, but the repair company doesn't necessarily have that time and day. So, then they call you separately, or email, and schedule the time and the day. It's a little confusing. And probably, if Choice just said, “The repair company will be reaching out to you,” that would be better than supplying a time and a day when they don't have access to the repair facility’s calendar.

I wasn't ready for the price, 945.00, but I couldn't take a chance on smelling freon (?) and the fan noise. Nestor said there was leaking and would take 9 lbs of freon (?), compressor package was needed. Because the fan was covered but not the compressor.

So far my repairs to my home products and appliances have been well done and timely. The service repair companies that have been referred to do the work by Choice Home Warranty have been professional and reliable.

The technician was very polite and respectful. He diagnosed the problem relatively quickly and explained that he had to order a replacement part. He said he would be back and worked around my schedule for the following week.

The tech was very professional. He communicated via text and phone line to make sure the appointment was on schedule. He also indicated that he call if he became available sooner than the assigned appointment. Once on site, he took his time to trouble shoot the problem. He repaired the problem and then tested it out to make sure there was no other problems. Cleaned up after himself. Would use the tech again and refer him to others.

I am so happy with this company. I call them. Within 2 to 3 days they sent the technician. Their technicians are amazing. The people they are working with and I had a good experience with my garage door and I’m happy.

I had a problem with my sprinklers. I had sprinklers that weren’t coming up so the water was just bubbling at the base. I Put in a claim with Choice Home Warranty. I made the claim online and the process was easy. Within 24 hours I had an assigned contractor and an appointment. They also provided the contact number in case I needed to reschedule or had questions.

Both technicians were friendly, courteous, and professional. They were very knowledgeable and thorough when explaining the problem to my leak. They went beyond the service by applying a drywall to cover the hole in the wall.

My ice maker did not make ice for a week; after I called for repair, it began making ice overnight then day of my repair; I called to cancel the repair; tech was very courteous and understanding. My fault. Thank you.

There was a significant delay in getting scheduled. You sent apologetic messages, but I cannot provide an evaluation until some work is done. My appointment is still two days away with a time window of eleven hours. You did collect your money quickly.

After I contacted Mechanical Concepts, Choice approved and completed my appointment. Ken from Mechanical Concepts showed up within a few hours and repaired my AC unit, outstanding service. Five stars for Mechanical Concepts and Choice Home Warranty.

I keep getting notices about a completed job. I have called and sent info stating that no the job is not complete. When tech got an approval to change out the cartridge because they would not approve a new faucet, even though the tech did not think replacing the cartridge would solve the problem, he changed the cartridge and no, as he thought it did not fix the problem. Now he has to come back and replace the faucet which he should of been approved to do in the first place..

The gentleman was very polite & evidently knew what to do. He repaired it, cleaned up his work area & was gone. I would have liked to know what was wrong & would have liked a receipt listing the repair. But he was very polite & worked quietly.

I had one bad experience with Choice. But I haven't had any since then. This dude came, looked at my washing machine. And he said it was some things. Never got back with me. So, I wound up finding another guy. And everything that the first guy said it was, it wasn't. All it was, was a filter that was dirty. The new dude cleaned the filter and put it back in. I haven't had a problem with the washing machine since. Some of the contractors I've had were decent. I have had decent conversations and a decent rapport with them, except for that one. But other than that, I have no problems. I like the payment plan of Choice as well.

Everything was working when he left, but then the problem came back. The very next day, he came back, on a Friday before the weekend to make sure I didn’t have to go the entire weekend without air conditioning!!

I don't like telling people I'm unhappy with their service. That being said, after calling in at 9 am to report a problem with my microwave, it took 4 hours before anyone (a repair company) responded. Way too long. Then they won't be coming out for 7 days to see the appliance. May or may not be able to get it working that day, so could be even more days before they have the parts, or have to replace the unit. This is REALLY unacceptable service. Then I called the repair company and left a message. Again I'm up to 4 hours without a callback.

I was a little confused when the technician arrived the second time asking me what was wrong with my washer. I had already told the first technician. In the area they need to inform the first technician.

The repairman was extremely polite, warm. Asked questions, gave good responses, and did a great job! We were kept well informed. I think we made an excellent decision on chosing this home warranty program. We do recommend it to our family and friends!

I would recommend highly that no one use Choice warranty! REASONS:

I have had an exceptional customer service experience every time I call your company. I want to give a shout out to Elliot ** today. He was my representative for a new policy for a new home I am moving to. He is an awesome representative of your company. I am very pleased with your company

The technician charges you and then they still send you an email asking for another $65. They don’t cover things like toilet handles, but they will still charge you $65. I’ve had lots of home warranties. Choice is definitely a scam. There’s no way they could have this high of a rating. They prey on seniors. When you need a plumber, they will send a handyman. They fight the technicians on every little cost to try to save money in the long run. You will lose with this company.

The technician arrived at time of appt and was very professional. He did a thorough inspection and could find nothing wrong. I don’t know what caused the malfunction but glad he was able to find nothing. I’ve since run washer two times and have had no more flooded laundry room.

Choice provides great customer service. They keep their promise. They do everything that they say they was going to do. I never had a problem with them. Every time I did have a problem they solved it. Everything is great. I appreciate all the service.

The technician was on time, polite, and knowledgeable. He told me my AC had a Freon leak and should be replaced due to its age. Choice would not cover my claim because they said my AC was abused. The technician stated that Choice’s reasoning was absurd. I would recommend Sutton Hearing and Air, but I would never recommend Choice to anyone.

Excellent Electrician professional, a job well done. Please keep having professional like RESIDENTIAL ELECTRIC SERVICES LLC. c/o Aaron **. Please let me know if you have any other questions or concerns. Thanks!!!

We have used Choice Home Warranty a few times and have been happy with the service; however, we have waited at least a week for someone to come out. This may be typical for any appliance or home repair. I realize everyone wants service as soon as possible. My main concern is when I tried calling for service. The automated help was very frustrating. When trying to answer your question, I was cut off and told the information (that I was trying to give) was incorrect. Sad to say I ended up yelling at the phone. When I finally got to talk to a real person, the scheduling was handled with ease. Terrible automated help!!!

Innovative Plumbing completed our service in a timely manner. We were satisfied that our issue was resolved. He had to replace our garbage disposer. I have no other information. This area is a problem to submit a review.

We have been with Choice warranty for at least three years. We have signed up for another three years. Our contact with this company has been exceptional. Always respectful, kind, and thorough. We have referred this company to our friends and feel comfortable referring them to others.

Service was prompt getting a technician to my house to access my wall oven, thing went downhill from there. My unit needed to be replaced, and Choice Home Warranty only offered me half of the replacement cost!! Then you have to Wait 30 days to receive a voucher to use at Lowe's to purchase a new appliance. I would not recommend this company!

The representative of Choice was very professional. He was able to answer all my questions and is providing me with the service that is needed. Looking forward to the service that has been scheduled.

Technician Jorge was on time as scheduled. He is very professional and knowledgeable. Found out that our AC needs Freon and dye. He applied the Freon but he need to come back to apply the dye for the leak. He scheduled to come back for a week.

Owner of company came. Zack, great guy, straight shooter. Been that way since first service call several years back. Would highly recommend....On time. Very professional. Check all of system. Explained was going on and process.

Well Choice Warranty (in the portal) stated that the technician will arrive May 13 between 11 am and 3 pm. They never arrived and when I called the vendor they stated they stated the appointment was for May 14. I called Choice Warranty and you said the appointment was for May 13. Well, the technician came and the problem still isn't corrected. Have to wait for a part and he said he will return May 19.

I recently used my home warranty for the first time. My oven stopped heating up, so I opened a claim online and paid the $75 deductible. The repair was done quickly and professionally by an actual LG Repairman. Highly recommend Choice Home Warranty.

I had 3 different technicians... One for my washer and he was good and gave me great tips to keep from breaking the machine again. I had two different ones for my freezer because I had to have a part replaced. Both gentlemen were very good. The first helped me understand the issue with the size of freezer I had and what was causing the issue. The second gentleman came to replace the part and was very efficient and reiterate what the first gentlemen told me. Both very knowledgeable and efficient.

I have to admit the service from your company was great. Thank you. The repairman came a day after I called in the claim. He did not have the part but got it the next day and repaired the broken garage door. Thank you.

I cannot recommend Choice Home Warranty. We recently bought a home and the seller purchased the home warranty. Recently our Capital range/oven stopped working. I filed a claim with CHW and they scheduled a technician to inspect the oven. The technician identified the problem and I paid him $75 for the diagnostic visit. He informed me that his parts vendor could not order the broken parts and he also notified CHW. I have asked for information from CHW and the technician but still there has been no communication from either CHW or the technician. It has been nearly three weeks since the initial technician visit and my oven is still broken.

We bought a house, and that was when I decided to get a home warranty. I did a little shopping around online, and I saw that Choice Home Warranty had good reviews. So, I talked to them and I was happy with the deal that we made. We moved in here a little better than three years ago. So, that's how long I've had them. When I have a claim, I usually go online and do it there, or I call and let them know that something's broken. Getting the claim submitted is easy enough. There are other parts of it that I've had difficulties with.

Great communication and was able to quickly diagnose the issue with our A/C unit. In addition, he had the extra part needed to get the unit back up and running that same day. Cool Dude's should be considered a great partner for CHW.

Your sales rep, Dylan **, was great to work with and handled everything very professionally. He was also very courteous and was not pushy at all. He laid out all the options and I feel like he gave us the best option available. It was nice doing business with him and I look forward to working with him as my primary contact for all our needs and concerns as needed.

Jorge was very professional and knowledgeable. He answered all of our questions and I would highly recommend him and your Warranty company. He was patient with us when we asked for a recommendation if we would need to purchase a new refrigerator. He pulled out the refrigerator and checked everything is working properly. He was very thorough and arrived on time as promised. My window was 8:00-12:00 and he was at my house about 9:30.

Very disappointed in your service. I was denied coverage for a call that should have been covered by my policy. You claimed a technicality and still charged me 85.00 for the service call and I had to pay out of pocket for the repair. So I called and had my policy with you cancelled. I will never recommend you to anyone. Then your service company on site tried to sell me another maintenance policy for several thousand dollars.

The company doing the repairs on our washer was very good. The machine required a lot of parts. Choice home warranty decided to replace the washer instead of repairing it. Choice Home Warranty offered a ridiculous amount to replace the washer. We paid almost $800.00 for the machine. They offered only $407.00 to replace it. About one half of what is needed. I will be canceling Choice home warranty when this completed.

On May 12, 2026, I requested a service claim for my two (2) air conditioning units because they were not cooling on the automated system. One (1) unit downstairs and the other unit downstairs. On May 13, 2026 the service technician stated he had only one (1) claim to complete therefore only one unit would be considered. I chose to have the tech do the upstairs unit and paid the requested service fee due. Now I did not get the service claim request for the downstairs unit and this is unfair and unacceptable because if I would go and make another claim to service the downstair unit this will cause me another service fee when both units should have be done at the same time I requested on the claim. This is totally not unacceptable being a long time customer as myself. If the automated system is not picking up all the information the customer has requested, then the system needs to be updated.

It's very easy to call for service and to have them send the requested service. Typically, the Companies they send are proficient and knowledgeable and helpful. I've used them for my AC, washing machine and plumbing,

Guillermo was very professional and helpful. Great communication and willingness to genuinely help. Didn't try to sell me something I didn't need. Would definitely request him again and again. Now I am typing more to be able to submit the review, because CHW won't accept the review I'm willing to take the time to give. Guillermo = Great! CHW = annoying stipulations on free feedback. Take that for what it's worth.

The technician assigned to our water heater leak, Pipepro, contacted us within the first six hours after we reported the leak. The process toward repair was begun immediately. Overall the process from when he first assessed the damage until the water heater was installed took about 48 hours. He was professional and courteous, and confident in the process. Thank you.

We were so pleased with Jessie’s work. We had a pipe rupture during the winter, even though it had been repaired x3 before!!!! Jessie was on time, professional, very knowledgeable and completed the repair in a timely manner. Thank you, Jessie!!

The tech Troy **, was Absolutely Outstanding!!! He was very knowledgeable about what was needed to fix the issue and had the proper equipment and replacement parts with him at the time of service. I will HIGHLY recommend Troy to anyone with hesitate. The overall experience with Choice Home Warranty have VASTLY improved on the last couple years with the quality of service technicians and having the proper replacement parts for routine service calls. I have been with Choice Home Warranty for the last several and I'm satisfied with the response and service thus far.

The technician was very friendly and knew his stuff. I am a little disappointed in with the result of my last claim. When I subscribed I was told that if the appliance could not be fixed it would be replaced. I got an email yesterday stating that it was going to be replaced and when I opened the email it stated that I am getting a $420.00 gift card. Do you really think I can purchase a new stove for that amount. I got an email yesterday stating that it was going to be replaced and when I opened the email it stated that I am getting a $420.00 gift card. Do you really think I can purchase a new stove for that amount. Please send me information of how to cancel my subscription.

So far, this claim is not a good example of quality service. I had to call for the results of the technician visit, no email received, and now I am told our claim for a broken microwave has been denied. Now I have to wait for another email that I probably won't receive in order to talk to a case manager...And they are waiting a review???

The technician, Jake, was excellent. He quickly diagnosed the issue and submitted the claim. The technician was delayed a day by an AI scheduler. Very inconvenient. The claim was denied and I had to go to LG to get it fixed.

Tech was prompt and answered all question as a professional. The problem was diagnosed and explained to me. The Tech finished the job at one visit with no other issues to note. I would recommend using Choice Home in any current or future problem I may have.

I don't understand why the things done weren't under my coverage and I had to pay? The service was good though. What is covered on my garage door opener? Please let me know by return email.

I got home 10 pm. Pull into my garage and it wouldn’t go down. I filed a claim online that Cooper Garage Door call the next morning, came immediately and repaired the door. Needless to say I was extremely impressed and happy with Choice getting Cooper Garage Door out the next morning before 10 am. Thank you Choice Home Warranty for a timely response.

The repairman arrived on time. Showed us what had happened to our dishwasher. He also gave us tips on how to run the dishwasher more efficiently. He was very helpful. He was in and out. The dishwasher now runs like it was brand new.

Technician was very polite and explained what he had found after examining the inside and outside of the cooling system. He then explained what he had done and that the system tested, was in good condition for being 9 years old. We are extremely satisfied with the service provided and would recommend LUXOR HVAC for any future repairs.

Updated on 05/16/2026: My A/C was finally repaired on Thursday night at 7 pm. That was 6 days after it was reported. I felt like I was being handed off from Choice to the vendor. Choice took 2 days authorizing the vendor's recommendations. All the while I was telling them our home was 88 degrees. My husband just had cancer surgery and has dementia, I couldn't move anywhere at the time. And, I Was told I owed $1600 to vendor before they could start work. I called but still don't know why I owed this money. I've been Choice customer for 11 years and I felt very alone during this ordeal.

The tech was on time! She went straight to work and found the problem. She went back and forth until she was satisfied! She appeared to know exactly what to do and what the issue was. I am satisfied with the work done and would tell others about the work!

We have had to put in 2 claims recently. One for our pool pump and the other for our refrigerator. Both repairs did not cost me anything except for the service fee. Both repairs had to replace expensive parts and it was replaced quickly with no issues at all. I have had several warranty companies through the years but this is the first time that I have had this positive of an experience. Many times I have had to wait a long time for approvals and parts but this time was very fast and better than expected.

Quick to answer claim requests and great service providers. We have been using Choice Home Warranty for several years now. They have always been there when the need arises. Giving me as a home owner peace of mind knowing that if an emergency happens CHW will be there for my family.

So I’ve been without hot water for 5 days. Finally, when someone comes out, Choice wants to charge me 1798.65 to put in a new WATER HEATER! That’s AFTER paying 100.00 deductible!! After all the money I pay them once a month, and they’re charging me almost $2000.00. I’m getting rid of them! That’s absolutely insane!

My faucets were not working, water was just trickling out, and then my toilet started leaking. They sent the first plumber out and I sent him on his way. Then, Choice sent a second plumber out and he lied. He never removed the toilet, so the wax ring never got changed. Supposedly, Choice was paying for my faucets to be replaced because they couldn’t be repaired, but the plumber said Choice was not going to pay to replace them. I heard the company paid for one of the faucets, but I never got reimbursed. Finally, all I wanted was for the guy to put the new faucets on and get out of my house. My experience with Choice Warranty has been a disaster.

We have been customers over two years and we can simply say that Choice Home Warranty has always responded quickly when we have needed help with our appliances and home systems. In our experience, CHW hires highly skilled and knowledgeable technicians who resolve issues quickly and efficiently.

I have been with this company for 3 years yet. I have liked it so far. I have renewed for many more years. I hope they will not disappoint me. I will advise the company to always use company with technicians who know what they are doing.

My home warranty says it covers garage door openers, however they neglect to tell you that it does not cover replacing the parts that make the opener work!?! WTF??? I asked what does the warranty actually cover & it covers the box that covers the belt & other moving parts! THAT'S IT!!! Literally just the box that covers the "garage door opener"! Lesson learned.... Read the fine print before committing to anything! :( I should have known better. I will spread the word that they don't cover squat!!!

I put in a claim for an air conditioner issue in mid summer and waited weeks only for them to tell me they do not have any technicians in my area and I could not use the coverage. Despite this, I did try to use the coverage for another brand new appliance that needed servicing and had similar results. When I expressed that I would not be renewing my coverage, they continued called me over 30 times over the course of 2 months asking me to renew. I spoke to multiple individuals, asking to be taken off the call list, but was eventually told that was impossible, and I will continue to be contacted.

Choice Home Warranty is by far the best value for the money. I have had some issues with getting technicians where I live and have had to hire my own to get reimbursed but when they do come they do good work.

When my Rheem central air conditioning system failed, I submitted a claim in good faith. The system was inspected, and significant failures were identified involving the compressor, condenser, evaporator, and coils. CHW nevertheless denied the claim using vague and inconsistent explanations that the failure was allegedly not caused by “normal wear and tear,” a conclusion CHW has refused to substantiate with supporting documentation, technical findings, or reliable evidence.

I had a great experience with the company you assigned to fix my refrigerator. The tech came out and assessed the problem, ordered the parts, made my follow up visit for me and less than a week later my refrigerator was fixed! I’m very happy with Choice Home Warranty and would recommend it to family and friends.

Choice Home Warranty has an easy-to-use website to fill out claims, pay your monthly or annual bill, check status of claim, etc. Their warranty options cover many areas of the house. You can also add different items for a cost, too.

The technician was polite. He called in advance to say that he was on his way. He examined the appliance and determined that he needed to order parts. He explained everything very clearly to me. Said he would contact me when he got the authorization from the insurance and had the parts to repair the machine.

Once they get your credit card info they would keep on charging to your card although you call them to cancel the policy. It happened to me for two months continuously. First month, they said transaction was completed and could not cancel or refund the amount. In the second month even, the transaction was pending they would continue to charge. The company policy is no refund. You have to deal with it or lodge a dispute in bank site. You need to check your card statement regularly. Be careful dealing with this company.

Had a terrific experience with Shane and Taylor. Taylor’s communication with me throughout the experience was fantastic, and Shane’s advice and kindness were second to none. Thank you to both for helping! This company was recommended to me by a friend and I am very grateful for this. I will recommend them to friends and family as well.

I had a good experience with the agent named David; he was very cordial and professional. This company offers an affordable program to homeowners, I have fruit egg mes using this company for years, they are happy with the service, that is the reason I contacted them for my property

Excellent service. Had an air conditioning man at our house the next day. Did a great job. Arrived on time and were very nice to work with. Completed the job the next day. Would recommend them to anyone.

The technician was courteous and on time for the appointment. He took care of it in a timely manner, and I am completely satisfied with the service. My washing machine was not dispensing on the auto dispense cycle, but it turns out that I had accidentally turned it off.

The technician from All Pro Plumbing was the best. He was friendly, on time, called ahead and completed the toilet repair quickly. He is certainly a credit to his organization. I recommend them highly.

Ken was very knowledgeable about the issue and knew precisely how to repair the AC unit back to satisfactory working status. Ken explained how the issue started and gave preventative suggestions to help for future use. He was also courteous and respectful towards me and my home and I feel confident in his abilities. I would recommend to my family and friends.

Technician came out and said it was hard water and cleaned it. Less than 24 hours we had the same problem. I talked to technician before he left and asked him would we have to call him back in 6 months because of the issue he diagnosed. He said no but 24 hours later same problem. Was not given a receipt.

My dryer stopped working last Monday. New to Choice Home Warranty and this is my first claim. An appointment was made on Monday through the Whirlpool corp, who they use as second party to find a vendor to diagnose my dryer. They contracted out to a local company who came out and diagnosed that I needed a new heater element and that my sensor needed to be replaced on my 14 year old dryer. An appointment was set for next Thursday, then I received an email on Sunday stating that it was reassigned to another vendor because the original vendor (Whirlpool couldn't or didn't have the parts). I was told by a rep and research that Whirlpool generally doesn't have replacement parts for appliances 10 years or older. My assumption is know the company is sending out another company for a second opinion or to see if they can find the part.

So far Choice Home Warranty has saved the day for me. My AC failed to cool my home. The next day CHW got a contractor to call me back. The technician said a certain part needed a replacement. Appreciate it CHW.👍😃

Mykola from Quick Quality Repair was excellent. First visit acknowledged the problem, figured out the problem and made note for return visit. On second visit, he had the parts. He took the oven/microwave apart and replaced broken parts. Complete service.

I've been a customer of Choice Home Warranty for about 10 years. Submitting a claim has been easy. I only had a few disappointments. I've had a few interactions that I wasn't really happy with. I had a claim where I had a plumbing issue and someone booked it, but he canceled out because what I was bidding wasn't enough money for them to come out. They shouldn't have accepted the bid, and they made it like it was my fault because the job didn't get done. They canceled on their own and made it look like they came, but they did not come. Other than that, the experience has been good the latest time. I did have words with the guy with my dryer where I told him that he has been to my house twice for the same situation. If he comes back again, then they need to put in their record that I need a new dryer because that's $300 and a new dryer is nothing but 500.

Did not understand why it took so long to get my sink fixed..When they did fix the one side I asked them to check the other handle so it would not blow apart but he said it should be fine so I'll call chose if the other side blows apart. Handles are not in same position as before.

My tankless hot water heater started leaking. The technician that was sent out seemed very knowledgeable. It was discovered that the water heater was still under manufacturer warranty. He contacted them and did a video call and it was determine everything was installed correctly but the part needed is no longer available and the unit needed replaced. Choice approved it but notified us we would have to pay $517.50. When I questioned these charges they told me they couldn't provide me with what Choice itemized and paid. They kept quoting a code and stipulated they only would paid $250 for modifications and liability under the policy. Any costs associated with the removal and installation would have to be provided by the vendor.

The service assigned to my problem never made to my home. A window of 12 -4 pm never came. I texted them if they were still coming that as around 330 pm. At 405 pm I get an answer that they were on the way about an hour away.... I had to reschedule. No call to give me a heads up. I was the one to get a hold of them.

The plumber that came to my place, very well mannered and respectful. Clearly he knew what he was doing. Answered all my questions. Very pleasant personality. I would like for him to take care of my plumbing issues in the future.

I could not refer a friend after what Home choice had did to me telling me that my HVAC was not covered do to the compressor plug had fall because of neglect this would work with someone that has no knowledge of electricity of connections made with electricity. Being that I am a licensed electrician for almost 50 years, you're going to tell me that a unit that's been running for 15 years has been neglected and the people that come out and look at it tell me it's the cleanest unit they've seen and y'all are going to tell me. , it's not covered under warranty and then you're going to penalize me for sending my money back which you haven't done yet. So can you tell me would you refer someone?

Great experience and price! My rep Nick was great, he answered all my questions, and I can tell this service will be 100% better than my last. I am very pleased with making the switch to Choice Home Warranty!

I don't like Choice warranty at all. When with y'all for over 7 years and my ac fan blade messed up 2 years ago and my air just stopped running. They said it was the last contractor fault that they hired but not giving me a new AC. Horrible service.

As a first‑time home warranty customer, I wasn’t entirely sure what to expect, but Choice Home Warranty made the process simple, clear, and reassuring from start to finish. Their plan options were easy to understand, and the representative I spoke with took the time to answer all my questions without any pressure. I truly appreciated the transparency and the way they helped me choose the plan that best fit my needs as a new customer.

I had 3 electrical issues that were covered under the Choice Home Warranty and A+ Electric and Air did a very good job. They resolved each issue timely and very professional. I am very pleased with the results and thankful to have Choice Home Warranty.

The technician from Capital City appliances showed up on time. He was professional and knowledgeable. Capital City Appliances previews all orders as they come in and orders the anticipated part based upon the description in the claim. So my appliance was fixed in 1 trip! Awesome job!

I appreciate the quick response to set up my service, but the response from the community servicers was extremely slow. There should be a way to recognize an emergency situation and have an appropriate response. No A/C for an elderly couple in 103 degree temperatures is an emergency.

The service person who was assigned to my job called and said he would stop by the next day (Sunday, the 10th of May) to evaluate my problem. I told him the hot water tank needs to be replaced. He asked for pictures of the tank and the water in the basement, which were sent to him immediately. Sunday's 10 am appointment came and went with no service man showing up or even calling. So I called the service person, and he said that my job had been canceled and would be given to a new service person. I called CHW, and they confirmed they were looking for a new repair service. They finally emailed me to say a new service person had been assigned to my job and would be at my home on 5/20/26 between 3 pm and 8 pm.

Service call was placed at the time I was renewing my service. Service was scheduled shortly after the original call. Service person came. Assessed the problem. Had to order parts, but return visit with parts only took a day or two. Service person returned and replaced the parts and system is working fine.

Tech (Blaine) was from SOLAR ENERGY. My refrigerator was pouring water out of the front onto the floor. He knew just what to do & had everything repaired & cleaned up in less than an hour. He did a great job - was very knowledgeable & efficient. Would definitely request him again.

I have been a loyal customer of Choice for years. Every home I’ve ever owned has been under contract with Choice. Depending on where I lived the Technician repairs were spot on. My issue is the new AI system you have switched to. And the “up front service capture fee”. I miss the person to person contact and tying up my account funds for days before a scheduled service session feels like robbery.

Stay away from Choice Home Warranty. All they do is deny claims! The latest is they denied a $55.00 claim stating that my AC is under original manufacturer warranty! Spend your money elsewhere. Choice is the biggest rip off!

Amazing customer service. The technicians arrived when they were supposed to, extremely knowledgeable and fixed my issue with these, they explained what the problem was and took care of business. I told him what my issue was. They knew exactly where to go to find the issue. Had the parts on them and was fixed in minutes.

Tyler provided me with excellent service. He is very knowledgeable and thorough. He has serviced me before and always goes out of his way to explain things and make sure that I am completely satisfied.

The process with choice home warranty helped to put my mind at ease when filing a claim. I’m glad we have the protection with choice home warranty. Thank you for assisting me with my claim. The surface technician that came to my house was very professional.

I've been with Choice Home Warranty for a year. Filing claims has been easy. The techs come within a day and their work has been excellent.

Once I called and explained the issue I had an appointment immediately. Their representative, Pro Appliance, Willie, was very professional and wound up having to order a part. Once it arrived, he installed it. He followed up to ensure there were no issues. Completely satisfied Gang.

Adam was very professional and informative explaining all the details especially on pricing for me and my son's coverages for home protection needs. I will refer anyone who needs future home warranty needs.

I’m comfortable with the price and the Choice Home Warranty plan, and I appreciate the thorough explanation of how the service process works, what’s included, and how claims are managed when something needs repair.

VERY POOR CUSTOMER SERVICE. Be careful before you sign up. Don't be misled by the Sales team as they promise things but then the customer service department is not very helpful. I signed a contract with an understanding that within 30 days, we can cancel for full refund. My 30-day cancellation landed on the Easter weekend. I tried to reach out to Customer Support multiple times, but always ended with the answering service. As a last resort, I sent an email communication requesting to cancel my policy. We followed up with a phone call on Monday and was promised that a full refund will be issued. Since then, I have called multiple times to inquire about the refund and was given false promises that a full refund will be issued. Now the resolution department says that the cancellation date in the system is post 30 days so a pro-rated charge + $50 cancellation fee was applied and there is nothing that they can do.

I first called to submit a claim, but the AI lady was unable to accept my two payment cards. She also could not connect me to customer service. I called and waited for a call-back. The young man was very helpful, and my cars was then accepted. I think your AI system is not functioning properly.

The technician fixed the oven problem, installed a new panel. Everything works great now! The set process was easy, we were contacted within 24 hours. We could not be happier with our Choice Home Warranty!

Gas pipe leak gas. Shut off. Able to submit claim in timely manner with help of representative whom took information and informed me that there would an email in 24-48 hours regarding when a tech would come out.

My claim has been expedited in a timely manner. I have a scheduled appontment with a tech.

I tried to file a claim for a failed water heater but it was denied. They said it was a pre- existing condition which was totally wrong because the unit hadn’t been leaking water until the day I called. It had a little bit of rust on it and that was the pre existing condition. The way I see it is that it had a little rust but wasn’t leaking. The leaking water in my opinion wasn’t a pre existing condition because it happened all of a sudden.

AS a A CHW customer SINCE 2022, I appreciate your prompt service call response. I believe you will PAY for the complete repair of my KITCHEN AID refrig. I transferred my CHW Contract to my new residence @ **. I OBSERVED the 30 day waiting period before MY CHW CONTRACT # ** SO STIPULATES. ALSO, I paid CL Appliance Repair Services $65. Please cancel my debit CARD for this charge OF $65.

They are SCAMMERS. DO NOT FALL FOR IT. Had them for 3 years. Kept repaint my AC - but it kept breaking. Convinced me to renew bc AC “on last legs.” Well it finally MUST be replaced and they denied it because it’s “beyond normal wear and tear.” This unit sits outside by the salt water. I’ve had it for 14 years. They are liars and leave you high and dry when you really need them.

I was satisfied with the quick response from this Technician. He was on time and the rescheduling was smooth. He asked me to reach back to Jim if any issues. I will continue to use this company for my home issues.

An appointment was set up within 30 minutes of requesting service for our Washer that started to leak last night. I was really flustered until I remembered my home warranty. Sure made my day go by faster.

My furnace was making a strange noise and Choice sent a technician out and he located the problem and fixed it asap. The technician was courteous and knowledgeable. I would welcome this company in the future.

Choice Home Warranty appeared on my phone when I was very disgruntled with my refrigerator tearing up and dealing with another home warranty. So I bought a new refrigerator and chalked it up to bad luck. That is when I purchased Choice Home Warranty…

Technician was prompt, efficient and friendly. He resolved my issue quickly. He answered all of my questions and concerns. He also expressed concern about another electrical problem that was evident.

I have had your warranty on more than one property for quite a few years. My original complaint was that the microwave was periodically tripping the breaker. The first company that was sent out couldn’t fix it so now I have to start a new claim and pay again!! I will not be renewing!!! My microwave needs to be replaced. You guys give me a little more than half the cost of a new one and then I get no money from you to install it. This is unacceptable!! I know that the unit is older. I understand and actually agree with that part, put not getting any money for installation, that is the part that is the problem. I would recommend the technician but not you guys.

Choice Home Warranty, I have no problem with. Sometimes, it's the service providers that aren't good. We live in a rural area, and I know that it can be hard to get service. My dryer has not worked properly in a month. We are now waiting on another part, but the tech canceled one call, and then this last time, he didn't show up till 4:45, tired and in a hurry. And once again, we are waiting.

I’m extremely satisfied with my experience using this home warranty service. The automatic claim system was fast, easy to use, and processed my request within minutes, which really impressed me. Shortly after submitting the claim, a technician reached out promptly and was both professional and knowledgeable. I was also pleasantly surprised to receive an early appointment for my heater repair, far sooner than I expected. The entire process—from filing the claim to scheduling the repair—was smooth, efficient, and stress‑free. Highly recommend this service for anyone looking for quick responses and reliable support.

I'm happy with Choice Home Warranty. They had the better rate. I've called them, and the contractors have come out right away. I've never had a problem. A lot of stuff is automated. I don't like to do that on automated stuff, because you make an appointment and find out you didn't hit the right button, and the contractor never show up. So, I usually talk to somebody at Choice and they've been good. They ask for my account number, but I never have that with me so I just give them my phone number and address. Somebody comes on the line. They help and schedule my appointment, and I'm done and over with. The techs have been very nice every time they come. The recent one was a very respectful young kid.

We have been with Choice Home warranty for several years. We live on the west coast. At first things were a little shaky. It seems they didn’t have many contacts in our area. Things have changed over the past couple years. They are very responsive with repair folks and it has become very pleasant. We are very happy with the services. Would highly recommend them.

My wife and I love Choice. The ac has been fixed and working fine. The serviceman diagnosed problem and 2 days later it was resolved. The ceiling fan is working perfectly. We have always been satisfied with choice.

I appreciate it greatly when journeymen respond to my home and not attempt to sell me item(s) I don't need or want. This young man explained the issue to me fully and allowed me the option of making the best decision for my home. He was professional and explained things to me that I was able to understand.

We had wash machine repair to the on Thursday May 7. He said the problem could be resolved but very expensive. It maybe better to buy a new machine. He will get back to us after discussing with insurance company (Choice). Haven’t heard anything!

Technician arrived and found the compressor motor had gone out. Replaced it and we have a cool house again. They did take a few days to get here due to being busy and are just glad this happened at the beginning of the heat season.

The team arrived within the specified timeframe. Upon checking out the microwave unit they determined the circuit board needs replacing and a humidity sensor needs replacing. They are going to advise Choice and will determine if the parts will be ordered or a new unit will be recommended. I am waiting on Choice and not the technicians, they were courteous and professional, thank you.

We have had Choice Hone Warranty for about 15-18 years now and they have always done right by us. Recommended to several friends and don’t know how many told it was a referral. Except one and I think she’s satisfied.

I Am Not Happy With Choice Customer Service And To Be Quite FRANK I Am Considering Canceling My Contract With The Company. The Vendors That The Company Use Have Been Great. Your Customer Service Really Isn't Good For Me.

I've been with the Choice Home Warranty protection for many years and submitting a claim is easy. I used to do it by calling up. They've changed their system now to be online, which is very efficient. Their coverage used to be poorer than it is now. They've expanded their coverage to include things that they didn't include a few years ago. Some of their contractors are very good, but some are not. We've had some contractors that come do the job. I paid my service fee. They repaired the appliance. That's a good contractor.