Choice Home Warranty Reviews

Josh ** from Chili Pup was great to work with. Before my appointment, he kept up with phone calls and was prompt when he said he was going to be here. He was considerate, my granddaughter was napping, and he was very quiet. He fixed the problem and was good about explaining what he did. I would definitely use him again!

BLU HVAC Services were outstanding to work with. Their response, service and repair was exactly what we needed and expected. The service person was polite and courteous. He diagnosed the problem, explained the repair and most importantly had the part on his truck and fixed the AC within 1 hour. It's also a woman owned company!

Thank you for your prompt service. I'm glad I am a member of Choice Home Warranty, I hope in the future we do not need your services very much but I'm glad to know that you are behind us all the way, again I appreciate Choice Home Warranty. I'm glad I am using you as my home warranty program.

The technician arrived on time and provided very friendly and informative service. My house is now cooling off from the hot summer heat of Texas. Thanks for your prompt service, it is much appreciated, and my family and pet are very happy too. I really appreciated the fast service call from Choice Warranty.

Warranty co is asking for 3yr old records to show we fixed the pool motor. We HAD to have fixed it. It’s been 3YEARS! They are obviously trying to get out of replacing it. We will not be renewing coverage with Choice Home Warranty. Cheap move on a good customer.

Happy with the work of technician Rod from Relied Services. Repaired my toilet and now all is working fine. The first plumber sent out from Simply Plumbing didn’t do anything but take my check and didn’t show up for the repair when scheduled even though I called them as well as CHW. Thankfully CHW set me up with Rod with Relied services. Appreciate that CHW is timely and get back to you promptly but should do job of vetting their vendors. The only negative is that you have to wait at least a week for the tech to come back and fix the problem rather than fixing immediately. Just like an HMO.

My choice to choose Choice Home Warranty has been a good one. Each time I file a claim it is me with immediate support. This protection has truly ben effective and satisfying. I have had several claims and the results each time were fast and complete. Washer replaced, dryer repaired, and even the plumbing issue resolved.

I happened to grab a trash bag from under the kitchen sink and noticed everything was wet. OH NO!. I hurriedly submitted a claim to Choice Warranty and within 30 mins. or less, an appointment date and time was set. Luckily, they will be out tomorrow.

Both gentlemen arrived in the timeframe given. They were very professional, friendly and considerate by putting on Shoe covers, They quickly determined what the problem was and went right to work to correct it. They were very diligent and tenacious in resolving the clog. I was very impressed by these men and their knowledge and work.

Over all ok experience. Just took longer than expected for a AC problem. By the time we had one reach out, we had found one on our own. Reimbursement is an option. However, I just thought I wouldn’t have to hassle with finding the technician on my own.

Quick response following tech.., I’m here for long run as long as service remain like this. I was skeptical but I feel much better. It is affordable and they provide the service they promised. Waiting to pick out my replacement washer in less than 2 weeks time.

Choice Home Warranty denied my refrigerator compressor claim using false and blurred photos, including one vent photo that wasn't even from my kitchen. I provided clear pictures proving my unit was clean and well-maintained, and even the technician noted a refrigerant leak, but CHW ignored all of it. Instead, they offered me $200, then $475 as "goodwill," rather than honoring the warranty I paid for. This company does not operate in good faith and I strongly advise avoiding them!

The tech was very knowledgeable, polite and efficient. He identified the issue with my garage opener almost immediately and fixed it in no time at all. I now have the confidence that I will be able to move my car in and out of the garage and that the door will close upon my leaving my home.

Repairman arrived on time, solved the problem on the toilet but where the connection from toilet to floor no longer has the protection covers. Looks like the screws are too long to house the cover? Can the covers be provided, do you provide them or the plumbing service.

I would give this company ZERO STARS if there was an option for it. Our paid in full, fixed-term policy was set to expire 8/12/2025. We received ONE email 7/24/2025 stating that our policy was expiring and if we did not auto renew, by calling or doing so online, then it would expire and all our repair costs would be our responsibility. GREAT, we don't want to renew because this company is ABSOLUTELY AWFUL AND IS THE BIGGEST SCAM. They harassed my husband with phone calls leading up to the 7/24/25 email, asking him if he would like to auto renew and he VERY CLEARLY told them NO I don't want it to renew, I want it canceled. Idk how many of these phone calls he took but there were at least 2 on 7/21/25 and 7/23/25 where he had "recorded" conversations with reps telling them NO and we want the plan cancelled.

I am pleased with Choice Home Warranty for quick response time. I am personally new to this company but I am very happy with the work that they provide. It is a great feeling to be able to have an appliance repaired in place of it being tossed in the garbage. It is getting too expensive to keep buying new appliances. Thank you for providing great customer service and for saving me money!!!

Total rip off. Monthly & service fees are often raised. Every claim they find a way to manipulate the item not being covered or they charge additional fees outside the monthly & service fee to fix it.

I've been with this company for three years now, and the service gets worse and worse. Their phone system leaves a lot to be desired. I've called four times, and they hang up each time. I'll call back and only get prompts and automated systems. Very frustrating and annoying as hell. At this point. I would not recommend this company at all. Please, take my word for it. If you do, you'll see soon enough.

Overall, my experience with Choice HW has been extremely disappointing. The combination of unhelpful sales staff, inadequate coverage, difficult claims specialists, and poor vendor scheduling makes them a company to avoid. I would strongly recommend considering other hardware warranty providers.

Still waiting for call back on replacement of my furnace after numerous messages have been sent to CHW about questions and concerns. A/C has been out for 10+ days. And no end in sight at this point. I have sent e-mail to every contact that is available on website and claims communications. It seems like every time I have questions about a claim I get the run around. Agents are friendly when you call but unable to say anything but call contact the technician.

The service was great. The technician was friendly and knowledgeable. He called to inform me that he could arrive earlier than scheduled and what his estimated time of arrival would be. I agreed and that helped to free up some time in my day. He diagnosed my problems and explained my options.

When our washing machine stopped working, I sent an email to Choice on Sunday late evening and requested it be repaired. The following day I received a message that a repair was ordered for the following day. Great communication from Choice that my requested was handled promptly!

Technician was very professional and friendly. Great knowledge of the issue and what needed to be done to resolve the concern. I would recommend his services to anyone needed assistance. Thank you for skills and easy going personality and fixing my problem in one visit.

Technician arrived on time, was well-trained and responsive to the issues. He took apart the oven and was able to discover the presenting issue and determine the best solution. He has ordered the required parts and will return when the parts arrive. We are pleased with the service provided.

I had an issue with my dryer. CW scheduled immediately after I called and the installer came on time a day later. He repaired the dryer the same day and I was very pleased with the productivity. He was pleasant and very knowledgeable and professional. Choice warranty, I am very happy to have had you all there for me. Thank you all.

Good customer service today by Luke. He was great in explaining Choice Home Warranty policy, coverage, service fee, policy period, and waiting period. In addition to my policy's transferability. During my prior research I found that Choice Home Warranty was listed in Forbes magazine in their top 5 choices recommended companies for 2025. I am excited to become a new Choice Home Warranty customer starting October 2025. Thank you CHW!

This was my first claim and I'm hopeful my experiences will always be this great. We had a leaking garbage disposal. You had someone out in less than 48 hours to check it, replace it. I'm currently contracted for 42 months with Choice Home Warranty. They say, "First impressions are lasting..." Thanks Choice Home Warranty!

The process takes entirely too long for the home owner. Very disappointing that we are 8 days into this process and still no solution because the appliance repair service doesn't have the authority to repair without asking every single step. Much improvement necessary for me to be a happy customer.

I had to do 2 claims and pay for both of them. The first tech said there is nothing wrong. We didn't think so. So we had to wait for it to get bad enough. Like it doesn't work anymore. The 2nd tech checked it out and I guess orders parts. 2 weeks no washer.

The labor was great but the customer service was fair. It was a disagreement with the $100 service feet, which I had to pay on a newly installed AC Unit still under warranty. Ok, I paid and my monthly cost of my home warranty went up and I don't know why.

Thomas, at my request, was able to come about an hour earlier. It took about 20 minutes to clear the tub blockage. This tub is not used a lot so the time it occurred is unknown. Thomas recommended that I periodically run water through the tub. I think I will cycle the sink, toilet, and tub on a weekly basis.

Cornerstone Service Solutions, Ken Hawthorne came to repair my HVAC system. He had a trainee with him. I was so impressed with this company. They arrived during the window of time expected, texted a photo of themselves and notification when they were on their way. It was so great to know who to expect when they arrived and what they looked like. It took away the anxiety of not knowing who you were opening the door too! They were both so professional and left the area just as clean as it was, no mess for me to clean up. Ken is an amazing wealth of knowledge. He took the time to answer and explain my questions. He really knows the business! I am so impressed with the quality of technicians Choice Home Warranty trusts to send out to my home.

Choice has been an excellent choice for us. We've had several problems and Choice has been there with no negative issues. With Choice we have peace of mind and we recommend them to anyone who has a home if peace of mind is important to you and your family.

My A/C unit quit working on Saturday. I was given a Monday appointment. The technician arrived early Monday morning, assessed the problem, and had the unit up and running in a matter of minutes. He was professional and efficient. Job well done!!! I’m very satisfied with all that was done.

The technician who came here, evaluated the problem correctly and reported to CHW for approval. He said I need to have the damper changed and also the thermostat. I waited for this problem to be solved since I first reported in the beginning of the cooling need with AC, but CHW did not send any technician. There was an attempt to send Sears tech but their appointment were always on Wednesdays when I have a very busy schedule. CHW promised to set up with another service provider, but it never happened. Finally a new appointment was set, the technician was came and was great I paid $60. But CHW is not willing to repair it. So I am disappointed. I have hardly placed any claims in a long time. I can't believe my claim did not get approved. Even last time 2 years ago I spent $800 to fix the water leak problem, because CHW did not want to approve it. So why should I renew it again?

The technician was thorough in his explanation to the issues of my problems and interest in me understanding what measure he had to take in resolving the issues. The refrigerator (ice-maker) worked properly, it only failed to dispense ice because of frozen cubes.. He showed me how to resolve the issues and no charge because there was no mechanical issue and he really did not do anything to fix, no problem. The washer, fabric softener does not dispense. He diagnosed the problem and determined the part needs replacing. His courtesy and concerns were genuinely concerned for me, the customer.

Job well done for CHW, I placed claim for washer not working, on 8/19 but I was charged $100.00 dollars, thinking the 100 will be refunded once washer was repaired, but have not received any feedback from your folks, Ayers Appliance from Milford PA came to the house for washer check on 8/25 but did not have control unit, he ordered and was back for install on 9/8, replaced control unit, checked performance and was satisfied. We were down without washer for 2 weeks, between the claim and repair, we really did not get stressed. My wife used the local Laundry service in Port Jervis, it was clean and the staff is very friendly. Port Jervis Express Laundromat. 19 Hamilton St · (845) 858-6700.

The Plumber who was assigned to look into my leak was very professional and if I have any additional issues in the future, I'd definitely ask for him. He set up a time within 24 hours of the claim and arrived within the time frame provided. He even called to let me know when he was 10 minutes out. He was so knowledgeable about what might be leaking and why. He explained that it had to be the O-ring had to be replaced and also why it was not the shower or sink that were leaking. He did not have to wait long for the approval either which made the job one and done. I will also recommend him to others not on the plan as he does live in the area.

The gentleman did a good job, but there is more work to be done. The person talked to me about what the problem was and how to fix it. I liked his matter of fact. I got ahead of myself a little bit. Sorry I just got a new update and we are good now.

We were disappointed that it took 8 days to have an air conditioning company come out for repair. The technician was efficient and fixed our system promptly. I tried calling the company to move the appointment closer, but was unable to reach someone.

Choice Home Warranty is useless and a scam! It’s meant for home sellers wanting a cheap way out of fixing anything when selling a house, then when first time home buyers have multiple large issues Choice Home Warranty uses every excuse not to cover and pay for the issues!! The home warranty isn’t worth toilet paper!

CHR Was quick on getting me a company to fix my A/C. The company was Pendergrass Heating and Air. Tom, the technician, was professional, on time, knowledgeable and quick to diagnose the problem. Hopefully the next time my ac/heater needs something they will be the choice. I did my scheduling with AI on the phone.

Filed a claim on 8/7/25 and it’s been a nightmare ever since. The first contractor didn’t fix the ice maker, and after that we had two contractors plus eight no-show appointments. Calls to the claims line go unanswered, and the website chat is just an AI bot that provides no real help. After weeks of trying, we still don’t have a solution. This is by far the worst home warranty company I’ve dealt with—completely unreliable and not living up to their promises. I would not recommend them to anyone.

I’ve had an exceptional experience with Choice Home Warranty, and I feel compelled to share my positive experience. One of the standout aspects of their service is their incredible responsiveness. Every time I’ve had an issue, their customer service has been quick to respond, making the whole process smooth and stress-free. It’s a relief to know that when something goes wrong in the house, help is just a phone call away.

The plumber was great! However not covering a wax replacement because I used a plunger first is absolutely totally ridiculous. Who doesn't try using a plunger first before calling a plumber.?!? I am going to get out of this plan as soon as possible.

My reluctance to recommend Choice is based on two past experiences:

The technician was very knowledgeable and kind, also he answered all my questions and more important information, I would recommend him to anyone. Also I wish to acknowledge the person that got me the appointment so quickly since I called on a Sunday, great job 👍.

Still waiting on the refrigerator repair to approved. The technicians that came to diagnose the microwave problem were top-notch. Gabriel with Spin Cycle Appliance is very knowledgeable and was a pleasure to interact with. He also can repair the ice maker that the LG technician said was discontinued. I am waiting on Choice to approve and assign the refrigerator claim to him.

I used the Choice appliance repair warranty recently for the first time. They exceeded my expectations! Choice has provided quick and professional service. They sent a repair specialist immediately and I really appreciate the peace of mind this has given me!

I couldn’t be more impressed with the technician who handled my garbage disposal repair and replacement. From start to finish, the service was professional, efficient, and meticulous. They diagnosed the issue quickly, explained the options clearly, and executed the replacement with precision. Not only was the installation flawless—no leaks, no noise—but they also left the workspace spotless.

Our first claim with Choice Home Warranty was to repair my 32 Cu Ft Samsung French Door refrigerator which cost over $3200.00. After review of the technician repair report we received an email of congratulations, noting that they have decided to replace our refrigerator rather than do a repair. The email went on to state that they would be sending us check to pay for a new refrigerator that was consistent with the quality we were expecting and accustom to. The amount of the check was $810.00.

We feel that the decision made concerning our Washington machine was based off misinformation and not what was said by the tech. Then the office stated something else. It's only 2 people that live here and both in our late sixties and never abuse any appliance.

Service call was on time. The service person was very nice and got right to work. Made the calls he needed to make and ordered the part or parts needed to repair the refrigerator. I mentioned I would be gone from September 23 to October 7 and hoped that this could be done before then. Was very pleased with his professionalism and the way he communicated with me. Look forward to having the problem fixed.

This was our first time using the warranty and they were very helpful and prompt. They even let us know that we still had the manufacture warranty available and the end date. The technician was very friendly, knowledgeable and professional. We received prompt response time on our claim.

From the time that I requested a service call and had a callback was within an hour and instead of receiving the service call the following week, the technician was out the next day. He evaluated and resolved the issue with my A/C unit, except for the drainage hose and he had to order the parts needed and get it approved, which he did, once the hose is replaced, it'll be in good shape. Thanks.

The plumbers you sent to me home had my pipe repaired in about a half hour and they were friendly and professional and did a great job!!! They also said that someone else would be in touch with me to repair the drywall that had been damaged due to the pipe leak.

The worst company! They let me go 45 days without heat in the middle of winter, while they argued with a very dishonest tech, saying I needed a new furnace - over $5500 out of pocket. I got my own person to come out after numerous calls and all I needed was a new thermostat - $200. Other claims are a nightmare too - they let my pool go over a month w/o a tech to fix a problem. This company is a scam! It takes forever to get someone to come out and when they do they are unqualified or very dishonest - take your service fee and never follow up and misdiagnosis your problem! Stay away from these crooks!!!!

I called for service. Technician came. Brought wrong part. Haven’t seen him since, it’s been a week and no one has responded to my calls for update. The part need is a fuse and a heat element that should not take this long to order. There should have been a request for the model number so the correct part could have been brought at time of first service visit.

Please keep sending out Paradise to repair appliances. Each time Gilbert has been assigned and is great. Appliances fixed the first time, no call back needed. The online service request is easy to navigate. The communication from both Choice and Paradise has been excellent.

Jose came from M&S Mechanical A C Repair. He was on time and was very professional and personable. Jose was very thorough and let me know exactly what steps would be taken to determine the course of action to be taken by Choice. While he was not sure how long it would take Choice to respond, he did state that his company would get their report to a choice today.

I was very pleased with the repair work. The company that did the repair was excellent and timely. I would recommend them to anyone. I am happy that we have the warranty service on our home. I’m sure we saved money on the repairs by having the warranty. I’m sure anyone that needs a warranty would appreciate this service.

I purchased a plan on Friday, September 5. However, I already purchased one in May. I went to cancel the plan that I purchased Friday and I can't get through to customer service. No way know how. They send you to a recording and the recording says, "Leave your name and number And we'll get back with you." It's been four days. I haven't received a call once and I called five times.

I have had excellent service and support from Choice HW! I have received support for two claims so far and have had excellent service from choice HW. Even when they weren’t able to assign a provider, it allowed me to submit my own provider and receipt to get the item covered.

My call was answered within a minute. The agent very quickly and easily submitted our first claim on our home warranty. The agent answered questions and seamlessly submitted the claim. Very helpful with all the chaos of a new home and no internet access.

The Choice customer service agent was courteous and efficient. I called on Thursday afternoon, received a phone call from the AC company on Friday. The air conditioning company came out on Monday and had my heat pump up and running. Great service all around!

The service I received for the repair of my Samsung Washing Machine was exemplary. Jaden, the service provider from BJ Appliances, was on time, courteous, extremely professional. He diagnosed the problem immediately and handled the repair quickly and expertly. I am extremely pleased with the entire experience.

The technician was courteous and knowledgeable. He was on time and did an excellent job. I find Choice's monthly premium to be reasonable. Overall, I am very satisfied with the service offered by Choice Home Warranty and would highly recommend them.

The service call by Goodman Home Solutions was very nice, but it took 3 weeks, with two no-shows, to get them out here. The part has finally arrived, and they're supposed to be repairing it today. I've tried to reach them 4 times without any success. Once, someone answered but couldn't hear me and hung up. This is very frustrating.

Our condenser on the HVAC is 23 yrs old. I mentioned that to Jack our salesman, he said that would be no problem. CHW claim. #**. Claim denied. Due to recent damage and neglect. Damage was done by the Tech from True Comfort HVAC in Los Angeles, I live in Ventura. He needed to clean an area on the U-Bend of the coil to test for a leak that he found. There were leaves at the bottom. All normal things. I would never recommend either company. I feel they target the elderly.

I have had two very poor interactions with CHOICE Home Warranty on home appliance repair. The first was on a built in GE built in over the stove microwave/convection oven unit. CHOICE refused to acknowledge the unit was a microwave/convection oven model. They chose to replace the unit instead of repair even with choosing to the part readily available. They insisted to only compensating me for what they could purchase a built-in microwave only unit for.

Was having an issue with my air conditioner so I filed a claim online. Within hours I received an email confirmation of the claim. Of course all of this happened late Friday afternoon. But by Saturday afternoon I had an appointment with Mike at Coyote Air & Heating on Tuesday. He showed up on time, was friendly and professional, I showed him a video that I had taken since it never happens when the repair guy is standing there. He immediately went to a circuit board on my furnace and explained his hunch. He wanted a video of the board when the air conditioner would malfunction. That night I was able to do that. I sent the video and he called back-it was the board. He ordered it and was back a day or so later-installed it and I have had no problems since then. Once again my Choice Home Warranty policy saved the day!

John was friendly, he was professional. He called when he was about 20-30 minutes out and arrived on time. Seemed very experienced and knowledgeable. John had the issue resolved quickly. He answered all my questions and made some recommendations for lighting in the are he worked on.

I've submitted my claim in late May. Tried to work with the first business they sent out to repair my dishwasher spring on the door. When doing so the technician damages it from working all together. Try to give them the benefit of the doubt I let them come out 4 time, but still unable to fix it. I called Choice. I was charged again to send out another technician. She did lower my service call fee and my monthly fee. I felt that I shouldn't have to pay again, since my machine was working perfectly fine until their tech ruined the main board when all we needed was a spring to be replaced on the door.

John was very friendly, knowledgeable, was dressed nice and spoke good English. He was very professional. He assessed the problem and told me what it needed to be fixed and how Choice Home Warranty might respond. He charged me $100 and explained why.

These people are THIEVES!!! I had to call and cancel several times after the FIRST TIME! Please make sure they send you something in writing. These people will steal your money. Their plans suck. They literally pick and choose what they want to fix. I'm getting a civil suit together.

I’ve tried several other home warranty companies. CHW has given me the best service by far. The price is affordable, the claims process is easy and customer service has always handled my issues in a courteous and timely fashion. I highly recommend CHW for your home warranty needs.

Anderson Electric was sent to my home to make some repairs. They arrived on time, were very personable, and solved all our issues. The whole process went very smoothly and I would recommend them to any homeowner. Choice Warranty was very easy to work with.

I was told that my water heater will not be fixed because for some reason that I don't understand after being with this company for years and it took them over 2 weeks to get a technician out to look at it. I will be canceling my contract and will not recommend this company to any of my family and friends because this is not the first issue I have had with them.

My father had a good experience with the program at Choice and communicated to me what it was all about. I purchased it, and I like the peace of mind it brings when it comes to our home appliances. If something goes wrong, you know you can depend on Choice to get a technician out here and get the device repaired, or some sort of compensation. It's definitely worth an investment.

Choice Home Warranty is a scam. They will find reasons not to cover the claim. I had an a/c claim no cooling, and they denied the claim after spending 35.00 to have a technician send them photos of rust in the evaporator frame, all units will rust here even after a month of being new due to the water submerging the frame. A second claim was denied after paying a technician 35.00 dollars to photograph the evaporator coil which had a light coat of dust on the fins. They claimed I never changed the filter, and I change the filter every month, the dust was not stopping airflow at all.

The person that was sent to check my air conditioner and heater was very professional, knowledgeable, courteous and punctual. Jazz Aire fixed the problem and was on his way in no time. Thank you Choice Home Warranty for sending someone so reliable and dependable.

I appreciate that the agent was very sincere and showed dedication to me as a potential customer as well as to the company. The agent was able to resolve a previous issue I had with this business. I am very happy with the offer that was presented to me.

First time get quick services for this claim by online service, save a time, straightforward, no more phones tags. I like it. Paid service fee upfront, select time, date for appointment at your convenience. Assigned Service Technician promptly and properly.

I own a rental duplex, so coordinating repair visits always has an extra layer of complexity since I need to work with both Choice Home Warranty and your contractors and my tenants. Usually I share the tenants’ contact information with you so they can schedule and coordinate directly with the contractor you assign to our job.

Nothing but headaches. This warranty is nothing but broken promises. They have refused to repair my washer. They have refused to repair my garage. They have refused to repair my house fan. They have dragged their feet on my water pipe repair that broke under my house. They have capped me. I am left without a paddle up the creek. I was better off saving my money and repair it myself with what I paid for a worthless home Warranty. Anyone want to get together for a class action lawsuit. Please let me know **.

I had spoken with Lorenzo and he was very informative on my questions and provided me with the answers I needed to make the decision. So far I'm pleased with my decision and Choice was recommended by my neighbors. I'm hoping that I got all the coverage that I needed.

Technician arrived on time and was very courteous. Fix my problem and also added an additional part that was worn out. Problem was resolved in a timely manner. Part is now working like new. Technician was very knowledgeable with the problem. Would use them again.

Choice home warranty does not cover appliances like they say. I've been waiting for over a week now for them to find a technician. If they haven't found one in over a week, then they aren't going to find 1. Choice is just like basic garbage coverage! Promise the world at the sales end, and produce nothing beyond the norm at the time to produce results. And I guarantee they try to come off with pro-rating my appliance, and try to pay me pennies on the dollar if it is ever resolved.

I do not like that the earliest appointment offered is 16 days away, but payment is immediately pending in my account. I'll be without my washer for more than 2 weeks. So, I have to pay to wash, then pay a service fee for repairs.

I just had the most absurd ridiculous conversation with your rep. Pls have Sylvana (case manager) call me re ** Washington DC 20037 refrigerator claims. Or I will dispute the $75 charge by credit card company.

I put claim for my refrigerator ice maker at almost mount. They send technician. Still no one fixed it. They destroyed my refrigerator. The manager and customer service is worst. Please avoid from this company.

The tech Alex came on time and completed the job in a timely manner. Very professional and courteous. Choice is a good and seems thus far techs show up on time. I would refer company to others. I feel the service fee should be less, considering what is paid monthly. Other than that, happy with company.

I got a call from Jeremy ** today. I was planning to call Choice today so I was ready to talk about Choice Warranty plans. I had many questions as I have been researching home warranty companies online for the past week. Jeremy was professional, pleasant, and patient; we spent a lot of time talking; I'm very detail-oriented and took a lot of notes. Ultimately, with Jeremy's help, I decided to sign up for the "Total" Plan. I have had a home warranty plan with the same company for 20 years. It was time to do some due diligence and shop other plans. I'm glad I did and look forward to my new plan with Choice.

I have been with CHW since 2012 and have been pleased with their service. I just recently renewed our policy for another 48 months. The cost rose a bit (about $10/month since the last time I renewed) but the service and procedure to submit a claim has changed for the better (submit a claim online or via a call then approve the service and pay the service fee). I wish more companies had a policy like this. Summary: My mother (real estate agent) recommended CHW to me and I have not been disappointed with CHW.

When receiving the policy, the team is wonderful. When trying to call back about an issue they will give you the run around or even worse put you on hold then hang up on you. They are the worse customer service ever. I will be looking for a new warranty company.

De'Aris was very professional and efficient. He was very informative as to the problem and recommended using to stop button to stop microwave verses opening the door to stop it. He knew right away what the problem was. This was a better experience with Choice, than with the A/C motor that failed and Choice lied about the reason the motor failed and refused to cover the replacement on a 9 year old motor that runs year-round in Texas heat and cold weather.

Waste of money. With the amount of money invested in this washer we could’ve went and bought a new one. Came out 3 times to fix our washer for a spinning issue. Now it’s still has the spinning issue. Just way louder now.

The technician actually showed up two days early and said he would be back in touch. He showed up with the new part today, fixed the oven, and it was done in less than 15 minutes. Excellent!! I would definitely use this service again. In the past, there have been mix-ups, but the new system you have (at least it's new to me) has things running much smoother.

The worst employees and manager, they did not know how to help me I kept on paying and paying but it has been 5 months and they still didn’t fix my refrigerator, then hung up on my face. I been calling them for mouth but they don’t even acknowledge my words they made me feel like I was talking to myself. I don’t recommend making a contract with them. The employees don’t know how to speak properly the workers they all say the same thing with no experience.

Michael was the Choice Agent that I spoke to. He was professional and courteous. He answered all of our questions with clarity and knowledge. He is a very pleasant person that shows care for his product and for new customers. I would recommend this company to anyone.

Service providers who will work with Choice are difficult to come by, and when they find one to address your problem the person complains about Choice Home Warranty - they don't get paid promptly or something. That's why Choice doesn't have enough service providers. They leave. It was a problem when I lived in another state, large city, and it was a problem when I moved here, small city. Frequently they tell you to hire and pay someone and they'll reimburse you, but those checks are always VERY VERY SMALL, completely insufficient, like $200 to REPLACE a relatively new dishwasher the service provider couldn't fix onsite, and the checks come after a month or longer.

I was hoping this warranty company would be good. It was not. It is the worst. My toilet was leaking into the basement. I don't mean just a trickle, it was flooding. The contractor did come promptly but that is where it ends. He replaced the wax ring. $75 and he did not check anything out. Just replaced the wax ring. They also broke 2 of my bathroom decor. He explained that my problem was the whole pipe where the flange went into the sewer needed to be replaced. Of course the warranty wouldn't cover that. Gave me an estimate of $645 but said my husband could do it (we are 69 years old). He said it would take him an hour to do but he couldn't get to it for 2 days. Then he also said that was the price before materials. So basically he was going to charge $645 an hour just for the labor.

I was disappointed the first year of service but, I was not the second year. Wish my first experience was better. The quality of service has drastically improved and here's hoping it stays that way. I will be using you more as my house is 95 years old and you never know what will happen.

Technician did do a thorough investigation of the problem (thermostat reporting the wrong room temp.) I bought a room thermostat and it report a room temp that was 3 degrees below the HVAC thermostat. I subsequently purchased a new HVAC thermostat.

Scam. I purchased the pool and spa package. I had a catastrophic failure of the spa heater that was only 1.5 years old. It had just exceeded it manufacturers 1 year warranty. I had it professionally installed for $4,500, and by some fluke it started leaking. Choice Home Warranty sent a tech to diagnose it. The tech was humming to himself, he took the heater apart and left the parts all over my shed. My husband suspected he was on drugs. The tech never put it back together. Then Choice denied the claim because the heater was too new and the failure was not the result of wear and tear.

It was a very easy smooth process to use our Choice warranty. We called on the Friday before Labor Day do I wasn’t expecting to get my dryer fixed to quick. I was wrong. A technician was sent to our home that next Wednesday and the dryer has been working great ever since.

The technician that came out was knowledgeable and very personable. Explain everything to me in a way that made me understand. Unfortunately, the company Choice was to deny our claim. They said for normal wear and tear. I don't see how that can be the case when the previous technician that came out forgot to rehook wires and did not troubleshoot the problem. We have a burnt Outlet in our bathroom. This technician was the second one to come out with the first technician coming out twice and just replacing the outlet twice.

They actually approved something to be fixed. The company they used were very professional and completed the work in a timely manner. The company kept constant communication with me. I called Choice and they got the ball rolling immediately. The company they hired to help called me immediately and was very understanding when I had to change the time. I'm very satisfied with this appointment.

Quick response with a company who specialized in the product name of the appliance that was giving me trouble. The item started to work again, so I had to cancel, but that was no reflection on choice or the company they chose for me. Thank you for your attention.

Choice Home Warranty have been great in sending good technicians out to fix my plumbing. The last technician was very knowledgeable, courteous, and answered all my questions. He showed and told me the problem. My plumbing was fixed without any complications. The technician was honest. Choice Home Warranty dispatched a service for me within 12 hours. The service and Choice Home stayed in contact with me with the status. Choice Home Warranty is a great choice for my home repairs. Thank you Choice Home Warranty.

The technician was lovely. Choice Home Warranty however is a joke. We switched to them from Fidelity Home Warranty because they seemed to be a little less Expensive and had good reviews. I truly wonder if they are paying for fake reviews because they don’t cover pretty much anything. It’s actually pretty amazing how they can come up with creative ways to deny claims. The casing on our pool filter should be covered under normal wear and tear. Because it has cracked they won’t cover it (we haven’t touched it in any way so how is it not normal wear and tear???) but they claim it’s not normal wear and tear.

The service tech was friendly, quick to repair my washing machine and efficient. He did a wonderful job of explaining the repairs. We had been given a good recommendation to go with Choice Home Warranty and we are glad that we did. I have been impressed with the cost of the plans, the customer service and the repairs with follow up.

I signed up with Choice Home Warranty after hearing a lot of positive feedback. Unfortunately, my very first claim turned out to be a terrible experience. It took over 10 calls and follow-ups just to get my dryer repaired, and things got so frustrating that I ended up asking for a refund of my premium.

I have a 6 year contract with CHW. This past Monday, I initiated a claim for my kitchen sink not draining. The first company to respond said they couldn't get out to repair the sink until the following Friday. I called CHW and told them that I could not live without a kitchen sink for that long. CHW suggested I cancel that claim and put in a new one. I did...and the new plumbing service responded that they could come out the next day. The new service plumber diagnosed and repaired the drain stoppage immediately and described what the problem had been (whole potato peels not ground sufficiently by the disposal unit). He even suggested what to do to prevent the same thing happening in the future. We were very pleased with his expertise and action. Thank you to Dominick at Air Pro Master of Las Vegas, NV and to Choice Home Warranty.

Choice Home Warranty - we had a very bad experience with them. The claim manager ladies are very rude. They are very impatient to listen to the issue we have. We really had a concern with our refrigerator where there is frosting at the back of the refrigerator and rust is formed out of it which is damaging the wall too as in the picture. They assigned a technician and provided a report as attached for which choice home warranty has mentioned that they had nothing to do with it and are very rude saying we will either offer you $275 or "just hang up the call" as there is nothing to do. This type of response is not expected from the claim team. I want everyone to be aware of this issue and switch to someone where you & your money are valued and especially to the service who has empathy and humanity.

The technician that arrived was very knowledgeable and helpful. I appreciate his quick response and repair of the electrical panel. I understand that it was a holiday weekend, and appreciate that this time, Choice didn't start with an inexpensive part and work up to what is actually wrong. Thank you for supporting Jason getting our electric and air conditioning back up.

My washer went to washer heaven. I called CHW submitted a claim. A few days later, someone came out to access the washer. The next step was receiving an email that my washer would be replaced. I’m pleased at swiftly my claim was addressed. Thanks CHW for being so prompt in this issue.

The dryer quit heating and I easily filed an online claim. A technician was sent out the next day and did an excellent job of repairing the dryer. He was professional and courteous, even vacuumed the floor in the utility room when he was finished. Excellent communication throughout the process.

I need to transfer my Choice home warranty for 3312 Cochran Dr. Lancaster Pa 17601 to its new owner; however, no one responds to my request when I call customer service. I have sent numerous e-mails to the message center, but again, no response. The only response I get is, "thank you for being a choice customer".

Cool Down heat and air owner Rick ** serviced my air-conditioner. He did a outstanding job and was very knowledgeable about my system and took his time to do a good job. I would recommend him and his company. He was the second company that came out, the first didn't believe my system had a device that keeps the furnace fan on after the compressor kicks off and decided to leave.

The initial service technician didn’t show up and didn’t call so I had to cancel the service. I called again for new service call for the same problem. I was promised service change $65 to be waived when I called to schedule the service call however you charged my credit card $65?? I would like to be refunded this charge.

After trying to process on line with no success I call via phone and got the nicest agent who guided me through every step and even informed me of the senior discount (didn’t see that on the application on line). Got the paperwork immediately and have a few questions still to be addressed. All in all it was easy and nice to know there are still helpful people out there. Thanks.

The technician who visited our home was professional, polite and very thorough in answering questions I had. When I originally called Choice to report the problem I had absolutely the worse experience ever. I think I was talking with an AI "person," but she told me my claim would not "qualify" even after I read her the clause in the policy that indicated it would. The next day my husband called and got a real person who verified that our pool pump motor that had burned out definitely qualified.

Communication was good about the appointment. Showed up and got to work. Resolved the issue quickly. Had to replace the garbage disposal and fortunately he came prepared. In and out quickly. The cats hardly noticed he was here, that's always good.

The repairman is very knowledgeable, experienced, and very friendly. It took him a short time to identify the issues. He did a very good job and cleaned up nicely after the job was done. Came at the right time slot. I will recommend it to my friends and my neighbors.

In response to the unprofessional and rude tone and attitude of the representative, I decided to hang up and call back to get a new representative. When I called back, the same representative answered, and I directly expressed my desire to speak to someone else due to his inappropriate behavior. He responded that he did not have an attitude. I clarified that I wanted to discuss the policy, which covers drywall and sheetrock, and that his previous response sounded rude and condescending. I wanted to know about specific instances or types of damage that would be covered under the drywall and sheetrock policy.

A dependable and reliable company, exhibiting a strong sense of commitment to deliver high-quality to excellent services. My central air conditioning broke down on Labor Day. I filled out my claim online, less than 24 hours, I was contacted by Mechanical Heating & Air Technician for next morning service. The technician called me 30 minutes prior to his arrival and got the job done in 20 minutes. It turned out to be a minor issue, he showed us so we know what to look out for. Thanks to the technician and Choice Home Warranty dedication to delivery an outstanding service. 🫶

Angel ** was very professional and very patient with explaining to me about Choice Home Warranty. His knowledge of products offered was outstanding and he made feel very comfortable about the choices I made and gave me confidence that I had made the right choices for myself and my two sons.

They were very nice and explained what they were doing. And cleaned up after they were done. I was very impressed with the way they worked. They were very informative and very nice. I was very pleased with the way they worked and conducted themselves.

We went with Choice Warranty to cover our major appliances in the house over a year ago. If anyone ever asked me if it was worth it, I would emphatically say NO. The first experience was when the thermal expansion tank attached to the top of the water heater sprung a leak. Mind you when we purchased our last hot water heater, we were told it was mandatory to have this installed with the hot water heater. "Expansion tanks help prevent pressure spikes and leaks by absorbing excess pressure that can get built up within a water heater. When water is heated, it expands, therefore increasing the pressure inside the tank. If you have a Pressure Regulator or a Backflow Preventer, a Thermal Expansion Tank is required by code."

Assigned electrician was competent, punctual, informed, knowledgeable & resolved our problems promptly! We look forward to using this electrician in the future, with or without a CHW assignment. We appreciate Choice Home Warranty and their quality of service.

While I appreciate the quick response I'm disappointed in the choice of the company. I put in the notes on the Choice claim that I need a company that has a ladder long enough to reach the ac unit on the roof of the second floor. The first company did not have this. So I have been rescheduled with another company. I've tried contacting them to see if they have the right ladder. I've had no response. My appointment is now set for 9-8-25.

Disappointed in company sent out. Couldn’t repair the issue, told me I need complete replacement. I paid out of pocket for second opinion and he repaired unit, said I didn’t need replacement. I’m out $440. This is very sad and discouraging that I am a 60 year old woman and someone tried to take advantage of me.

Although the appointment time was not met, Erik did come the same day and did a wonderful job. Very professional and quick. My appointment was from 7-11am and I had to get up earlier than normal. We spoke at 11am and he said he couldn't be there until 4pm. Upon arrival he apologized sincerely and promptly got to work. Good job.

We discovered a plumbing leak below or laundry room sink. I sent in a claim request to Choice Warranty at 9 A.M.. About 10 A.M. I received a phone call from Randy of Carter Backflow and Plumbing. He said he was finishing a job that was only a few miles from my home. He asked if he could come to my home as soon as he finished what he was working on since he has in the vicinity. About 30 minutes later he drove up. After introduction he took a look at the leak, traced it back to the source and quickly and efficiently fixed the leak. He answered my questions and thanked me for my business. I am very pleased with how this claim was handled.

Austin, our technician, was very professional, punctual and knowledgeable. He texted before coming - that was a nice heads up. Examined the equipment and explained his conclusions as well as what to expect as a follow up. Very impressed. The only suggestion I would give is that the vendor should preferable call to set an appointment rather than an email with a pre-determined slot that may not suit us. Just elongates the process a bit. Overall very satisfied.

I was absolutely pleased with the friendly and professional service I received. All my concerns were addressed and explained. My refrigerator had a couple problems and the service representative took his time to make sure all the parts are fixed and properly installed. Highly recommended.

I purchased a 7 year homeowners warranty policy with CHOICE Home Warranty in 2021 when I purchased my new home in 2021. Four years later I've had to file 3 claims. The first was for my dishwasher leaking. The last two came at the same time e.g. garage door and refrigerator. Each time CHOICE Home Warranty assigned a company that came and corrected the issue in most cases in a timely manner. In each case all I had to do was pay a $65 fee for each visit.

The technician was very thorough and explained to me what he was looking for as a possible culprit that caused the water leak from the water line into the basement. He also checked to make sure that the ice maker and water dispenser were working correctly.

I received good service and repair on my washer. The service technician was kind and knowledgeable. He was able to fix my washing machine without fault. Thanks for being on time and respecting my home by covering your shoes with shoe covers. I would recommend the Flamingo Company to anyone that wants great service repairs for their appliances.

Service was very professional and efficient. He finished in a timely manner. He arrived on time and quickly went to work. He did not have any problem diagnosing the problem. He was friendly and provided detailed information on what was wrong with the dryer and that he had the part to complete the job.

Claim placed. Was promptly assigned to tech. Service next day. Claim processed and approved with tech onsite. Tech was clean, neat, presentable and professional. Service was performed quickly without a mess. I would request flawless plumbing every time.

I have an issue that was reported on 7/27/25. I thought it was a plumbing issue, paid the service fee, but the plumber they sent said it was an appliance issue. Paid the service fee, appliance tech replaced a blower and said waterline to appliance was the problem. Plumber doesn’t show for a Monday and then no again on a Friday appointment, so it gets reassigned. Plumber replaces the line, but I still have a water problem. Plumber comes back and says dispenser line to fridge is leaking, makes video.

It is ALWAYS pleasant to speak to a knowledgeable person who is professional; remaining focused. I had two concerns and requested both issues be given consideration; assisting me to use my policy. I experienced having been treated respectfully when given responses. He made sure everything is answered. Ezekial was my responding agent and took very good care of my concerns. Excellent reprentative for CHOICE

Please don’t do business with these people, they are liars and a cheat. Save yourself some time by searching for other Home Warranty Companies. Choice Home Warranty is a VERY BAD CHOICE. Don’t make a bad choice, thank me later.

Choice is the worst. I will be finding a new warranty company. They took my money and gave me no service. I don’t have money to give away. I been you guys for so long and when I call you said no. Come on now this is just not the way to do thing and.

ON Sep 1 I file a claim because my bathroom faucet was leaking and also water valve got broke. They send me a technician next day. Technician arrived. He told me he only fix the water valve and Faucet is not a cover. He told me if I want to change the faucet he will charge $75.00 extra labor plus the parts from home depot $79.00, I pay the money to fix the faucet, CHW company is totally scam. I don't recommend any of my family or friend to used.

I waited almost two weeks for someone to come about my AC unit.. I called them 3 times and asked what was the issue. The customer service lady told me we are not an emergency service. And they will have someone come out. Another week went by without AC in this TEXAS HEAT… so I called again and the woman said they're issuing it to another service provider. 3 more days went by without a phone call.. so I finally decided to just replace the entire AC system. Service was very poor and unacceptable. I would never recommend anyone I know to them. VERY POOR CUSTOMER SERVICE.

I am not that happy with Choice Home Warranty with the it service time to get a contractor out to do repairs. I made the call for my A/C to be repair on 8/26/2025 and was not complete until 9/4/2025. That are 10 days with A/C in the summer month in Houston, Texas with temperatures in the high 90's. It was 3 days before the contractor came out to check out the unit for the repair and the contractor said that CHW will have to my the approve for the repair work to fix unit and they would have order fan motor after getting it approve from CHW. Had to call CHW on 9/2/2025. Had CHW send The Contractor an approver to fix my A/C unit. The was done on 9/4/2025. I think that was too long. I would not recommend Choice Home Warranty to anyone knowing how long it take for service repair. This was not my first experience waiting service from CHW.

Called in a claim, technician arrived the very next day. Unit repaired within 30 minutes. He knew what the problem was instantly. Technician was pleasant and knowledgeable. My first time dealing with Pass Air Condition company, and was very pleased with the full service.

My technician detected the problem immediately and explained what needed to be repaired. He was finished in about 15 minutes, so a total of explaining what needed to be done and then showed me what he did. Was very professional and kind. You're asking for the receipt. I didn't keep it.

I had my dryer serviced. It wasn’t spinning. I emailed Choice and the very next morning the contractor called me and setup a time for that same day. He was very professional in about a half hour he had it fixed. He replaced the belt. I have been using CHW for many years and I’ve only had an issue once with a contractor. I highly recommend CHW.

Paid $2300 for a 5 yr warranty with Choice, big mistake! Contract states 30 days, get full money back if I cancel minus repairs, or prorated if I paid for 5 yrs. Well, Choice stated they won't honor the contract and won't paid me back the prorated amount for the four years left. Choice will not give you a copy of tech repair order, or in the four times they were here, Choice give me cash back, no repairs. Choice said couldn't find the thermostat for a $7000 range, yet I found part for $249, Choice said they couldn't fix the dishwasher, gave me a Lowes gift card that didn't compare to the cost of the dishwasher, also in Choice contract, will replace with a comparable product.

Talked to Shemar, who was very helpful and knowledgeable. He gave us several options for covering our home. Felt like I had the final say, so without a lot of pressure and trying to upsell me. Positive experience all the way around. Gave us a nice discount.

I filed a claim and the next day, a technician was at my house fixing the issue! $75 service fee and they fixed my washer for me! Recommend always renewing your warranty. It has saved me so much time and money! They also made sure I received emails and updates on when I would be serviced for my issues.

The service was great from the start. The technician texted me about 30 minutes from arrival to let me know. On his arrival, he politely introduced himself and immediately gave me his business card. The tech was careful, considerate and clean with his repairs. He even cleaned and tuned up the settings on the dryer machine beyond the initial repairs. He then told me what the issue was and that it was repaired. When he left, he gave me his number in case there was any continuing issues and wished me a good day.

The repair company was on time, very courteous, and knowledgeable in repairing washers. He stated that he had to contact the company for authorization for repair or replacement. On 09/04, the company gave authorization for the repair, but he didn't contact me to let me know this or that the part was in back order status and it will take up to the 19th for the part to arrive. I sent him an email on 09/05, due to never being able to contact him by phone, and that's when he gave me the information about the repair. I asked him to contact you and let you know what was happening.

There were no technicians in my local area. The one they sent was 1.5hrs away. An appointment was made for 12pm and he showed up at 6:30pm. It cost me my deductible for nothing to be fixed, then they denied my claim. Salesperson lied about costs and refunds.

We were very pleased with our recent appliance repair. We turned in a claim on the Tuesday of a holiday week. Our washer was repaired on Thursday. We are pleased that we have had such good service with Choice. Thank you for your prompt service.

Overall this claim went fine. The company and tech were great and responsive. As for choice home warranty the only issue I have is that the replacement is a way cheaper version of the original device in this case the garbage disposal. So a bit concerning the money spent on the annual fees and claims is not giving you an equal replacement.

Job isn't finished yet. Last time it took two weeks to get the job done...that's way too long. We get tired of not having hot water. Why does it take Choice Warranty so long to make a decision? They are quick to make a decision when trying to sell me a policy. I need action today, not next week. They are not good at communicating. Need to be more responsive to the customer.

The plumber came to my house yesterday to repair the hot water heater and did an excellent job. He was on time, professional, and explained clearly what needed to be fixed. The work was completed quickly and everything has been running perfectly since. I would definitely recommend his services to anyone needing reliable plumbing help.

I love this internet! I love my mom’s internet! Awesome! My mom will call everyone! I want to see everybody! I want to see review about more my 35th birthday next year May 2026, because I want to see more reviews for the rest of my life! I love it and I love it!

My recent interaction for my dishwasher was fantastic. Went on line and put in my claim and paid the service fee. A day later the tech contacted me and let me know when he would arrive. He was extremely professional and talked me through troubleshooting the system as well as additional tips to keep the system running at peak efficiency.

The company had excellent communication. The technician was on time at the beginning of the window which is greatly appreciated. He was very knowledgeable and worked quickly! He did a wonderful job and was thorough. I would highly recommend this company.

I've always been hesitant about having a home warranty because I've heard very mixed reviews. But so far Choice Warranty has covered all three things that have gone wrong in my house with just a $75 copay and they've been pretty prompt with getting people out to take care of things. I'm happy and glad for the policy.

Technician arrived on time. Very polite person. Very knowledgeable person who was also friendly. Got the job done quickly and asked two or three times if I needed anything else. I was very satisfied with this experience and will not hesitate to request his company (Eddyson Plumbing) for any future repairs.

Good service. Call center response. Never a problem so far with communication or technician work on the claims I have had. So far so good. I have been a customer for about 4 years now. I have had a few claims so for that have been resolved either the next day or two days later.

Electrician gave heads up two days before the day, texted again 45 before coming, came on time, and diagnosed the problem correctly. When it couldn't be fixed, he installed spare one I had at home. Set the up the fan and light correctly. Did a great job.

We Received an appointment quickly. The technician was wonderful. He was able to fix the problem that day. He was neat and cleaned up whatever needing cleaning. We Would highly recommend this technician. Our Refrigerator has been working perfectly. Thank you!

Tim was great! I had 2 other plumbers here that did not fix the issue. He told me what he was going to try first and that fixed the problem. He was knowledgeable and polite, with a good personality. Highly recommend Tim! Tim is with 903 Services. Ask for him when you call Choice Home Warranty.

He was here in a timely manner and checked things out. Very nice, very informative. It would be nice if I could make the payment online and not have to pay cash. I paid cash and then he didn’t have a receipt for me. And I still haven’t received a receipt for my payment.

The service technician said the control board needed to be replaced on my slide in range, which would cost about $700. Choice Warranty decided it would be more cost effective to replace the unit but only offered $389 to replace. The case manager said that would cover the wholesale cost of a scratch and dent unit at a big box retailer for a contractor.

I had a very quick response to my claim today. Someone called me from the vendor within an hour asked me all the questions you needed to know before you came out gave me his text information so I could send him the information off of my refrigerator for model, serial number, etc… advised about certain tests to do and let him know over the next few days before he comes out or orders apart. I was very impressed. Sometimes the vendor for certain things is not who you would want or ask for you don’t get to choose in this case. I was so happy to get an LG representative.

Water heater did not work.. Put a claim. They denied my claim after I was paying the monthly payment. Always find excuses not to pay.. No customer service available and long delays for technicians to come.. I don’t recommend this company.

Submitted a claim for my hot water heater on Sunday and a repair technician was at my house on Monday (Labor Day). I had a new hot water heater installed mid Wednesday morning. I’ve never had such GREAT service with a claim before. Thank you, and up the GREAT work!

Technician arrived as planned and spent 2 hrs troubleshooting. He said he had to order a timer. I don't know why a technician would not have some parts on hand and needs to get approval. The process to get an appliance back in service takes too long.

Thank you. Thank you so much for fixing my refrigerator. The technician who came was very professional and did a great job resolving the issue. The only downside is that it took a few days before the service was scheduled, but once the technician arrived, everything was handled quickly and efficiently. Overall, I’m very satisfied with the repair.

We have a voice recording of the Choice Office tech at our home saying the HVAC needs normal repair, or replacement will be recommended by his superiors. The tech is unlicensed, not a real business, and unregistered. This evidence will be submitted to state authorities.

So far we have been very happy with the service. The man who came this morning to sort out some strip lighting problems was wonderful. He arrived on time, he understood totally and worked well and quickly. We have been happy with your service people. We are glad you talked us into joining!!!

Choice warranty has always been consistent. They came by the next day and found it needed a part that they have to order. They haven't been back yet. So far so good. I never had problems before with them. All far so good. I will keep you posted!

I have used my home warranty insurance twice for my heat pump. My AC wasn’t working. The technicians came from Reading, PA which is 2-1/2 hours away. After four trips here, my AC finally worked after being 4 summer months without it! They disconnected my thermostat and installed an old used one directly on the heat pump. They were coming back to change it, but I was informed that I had to submit a new claim. So another $100 and the new technician came from Corning, NY, an hour and a half away. His first visit was “diagnostic” and he would return when he got approval from Choice. That was more than a week ago, and the new technician does not return my phone calls! So I am frustrated with the quality and reliability of the repair service that Choice has provided me.

Wade's Plumbing Solutions, was very helpful and fast. My valve that supplies water to the house was just loose. He tightened it down, and stopped the leak. He also gave me a couple of suggestions to do for in the future. I've got no complaints, a pleasure to work with this company, and would do it again. Thanks again.

I am pushing 80 next year and unable to perform appliance repairs. I am also a disabled veteran who plans on staying in my house for long care needs. This is the 4th time I have used your services and 4 times have been excellent. I will renew my contract if affordable.

I am very pleased with your prompt service. 😀 Every time I call it is quick. When parts or appliances are not in good condition I have given a replacement offer which indeed is helpful. The only thing is that insurance payment keeps increasing and also the payment to the repair person has gone up.

Do not and I repeat do not get a policy from Choice Home warranty. It’s a scam. They will deny you claim, make you wait until you give up, won't cover anything related to the claim and others deceptive practices. Learned my lesson the hard way so warning others not to make the same mistake.

I am in Florida and submitted a claim when my AC developed an issue and became non-functional. I was quickly contacted by a vendor and an appointment was set. I mistakenly canceled the appointment, and when I discovered my error I reached out to Janis ** the following day in customer service. She immediately reinstated my original appointment time (which happened to be the same day) and reached out to the vendor CMG Mechanical to confirm they received the information. They quickly readjusted their schedule and as a result my AC was quickly repaired - even though they needed to order a part. Janis continued to follow up throughout to make sure the repair was on track and completed. 5 Stars ++++ for Janis and CMG!!

The Service Was Great, Thank you Much. I noticed that the Service call Went up in price. Is this correct. Now its a hundred dollars.? Used to be $75.00. Not happy with that at all, Because I am disabled And a Vet. And live on a Fixed INCOME. I am not Sure What I am going to do about the increase In price. I feel that the $75.00 Was fair, But the $100.00 Not so, My income does not change. Please let me know if it's possible to go back to the original plan as far as the price goes, Thanks much. Warren ** Dayton, Nevada 89403 Phone # **

Choice Home Warranty failed me once again. On this occasion Two of my AC thermostats lost calibration, and their technician—after collecting his fee—confirmed they weren’t working but offered no solution. CHW then denied coverage, claiming thermostats aren’t covered, even though they are integral parts of the HVAC system. This is unreasonable and misleading. I paid for coverage that should protect essential system components, yet CHW refuses to stand behind their contract. I will be escalating this to regulators and warning others to avoid CHW’s poor service and unfair practices.

If it didn't take several attempts to connect with customer service, it would have been an excellent experience. The automated rep. could not complete my service and we were disconnected 3 times. However, when I finally received a call back from a real person, I was completely satisfied.

Choice warranty is so easy to work with. The claim was handled quickly and to my satisfaction. Cool City Heating and Air serviced my problem; they were on time, courteous and efficient; I highly recommend them. It is comforting to know that when an issue in my home arises, I have a reliable company to count on.

The technician that came out was very thorough and knowledgeable. I was very pleased with him, but very disappointed in Choice Home Warranty for denying my claim. I will have to pay out of pocket for yet another home repair. I do not feel that paying for the warranty and paying $100.00 every time a tech comes is worth keeping the warranty. I do plan to cancel.

My experience with CHW overall is a 3. It would be a lot less without the help from my the sales rep through which I bought my policy from. Several delays in getting someone scheduled due to the unit being on the roof was part of the issue and then me having to initiate the option to hire my own tech which turned out to be far cheaper in the long run. I will say that most of the reps, for the few times I called were very nice but the entire process is not the easiest or convenient to navigate.

Very easy to put in a claim. Very responsive, and efficient. You can set up appointment right away with expert professionals. The tech comes in and knows the appliance very well, order any parts if necessary and returns to complete the job. Very simple process. I love the service and the peace of mind of having this company. I recommend them to my friends and family.

Led me to find my own tech. The technician from Glosemeyer, that 'I' found to come out, was fantastic! Efficient, excellent service & knowledgeable! Unfortunately, he hates dealing with CHW with exception of 1 of your sales people, David. David was also a huge help in this process!! My service call for the unit on the roof, via inside entrance, was $125. He gave me various options for repair & replacement.

I was well pleased with the representative from Choice Home Insurance for their great information detailing all of the benefits of coverage through their services. I've already told some of my friends of the importance of having their home protection for their homes.

I was surprised by the automated telephone service- it was actually very accurate and precise - and I was amazed by the repair personnel who actually came and attended to my garage door was so good and efficient and best part he showed up on a holiday and within a couple hours of me asking for help and I had to force him to accept a tip as he would otherwise refuse anything more than the deductible. Super Job!! 🙏 Thank you.

The office took my call and the repairman came that day. He didn't talk much but set right to work, collected my money and said he'd be back in a few days with the part. I was a little wary paying him before the job was done, but he returned in 2 days and finished the job!

A few months after purchasing a home warranty from “Choice Home Warranty” Our dishwasher was not draining like it should and it was leaking water out the door seal. I immediately thought oh good, I’m glad we purchased this warranty. That thought was short lived. Problem #1 The technician they were going to send out was a joke. He was a no show twice and when I called him to ask when he was coming he got very angry at me because he in the middle of carrying a heavy air conditioner and how dare I call him to bother him. He started cussing and yelling at me because I couldn’t understand what he was saying. I just hung up. I immediately called the customer service to report him and they said they could send someone else.