Choice Home Warranty Reviews

The technician was prompt and fixed my problem quickly. He was very knowledgeable and helpful. Very nice to work with. I would definitely recommend him to others. I enjoyed working with him on this problem.

In regards to the plumber, choices phone rep. and my contract it was quite an eye opener. The plumber stated that removing my toilet and fixing the clog and putting the toilet back on was not in my contract. Choice's phone rep. Stated it was covered per my contract. I requested a supervisor. I wait about 1/2 hr on hold for a supervisor. She finally came on the line and stated the rep. Was in error. Pulling the toilet off was not in my contract. The plumber was correct. This was a very frustrating and time consuming experience. The choice reps. Need to speak better English and know how to read the contracts. I am not a happy customer. The supervisor was very nice and understanding.

I been with Choice Warranty for over 10 years and each time I needed help with my appliances it was quick and I had no problems. The gentleman from LG was well informed and very polite. I would recommend him to anyone which includes a pay raise.

Tech was running late and I had to follow up on the appointment. Although he was late, he did a good job and had the replacement parts for my washer by the next morning. He came back in less than 12 hours and installed the part. He was good at explaining what was wrong and what was needed.

Technician was very professional and completed job quickly. He was open to questions and answered all my question in simple, non-technical language. He completed the business end of the appointment quickly in a business manner. I would recommend him.

In regards to the electrical system, the first technician assigned had difficulties in arranging a date and time to do the inspection. So, I asked your company to assign a new technician to do the work. The second technician was able to do the work, but he seemed to be a little aloof about what was wrong with all of the components that we had issues in the home - maybe he was just having a bad day. Anyway, this was my first claim to see how the whole process worked. Now, I have submitted a new claim for the HVAC system and will see how that whole process develops.

Great experience, Gifted Air Conditioning technician was very professional and knowledgeable. He was in communication with me 30 minutes before he got them and throughout the process. He arrived on time on the job site. He checked the A/C and found out what was the problem with the AC, he fixed it and also he made some recommendation what needed to be done and got all the parts to fix it so I’m very pleased with his service..

The person taking the call was so impersonable that I questioned as to whether I was speaking with a human or an AI character. I wasn't aware that the service fee had increased to $100, and when I questioned this she seemed to not be interested in my concern.

I was happy with the response time of claim. They had a great contractor respond. However, found out that items under warranty are not covered so my air conditioning unit, although 5 years old, repairs have to come out of my pocket. Very disappointed.

The young man from Lott Appliance repair was very knowledgeable about our appliance, very courteous, and explained everything in detail, the office person that set up the visit was very good at what she does, thank them for a very good visit.

Service, as always is great, thought my dryer died, but it was false alarm, and it works..so I cancelled the claim..I would recommend Choice Home to anyone, my friend in California signed up for it as well...

The tech showed up when he said he would. He installed a new garbage disposal. We ran our dishwasher the next day and it wouldn't drain. We called them back and they came and fixed their error and apologized and explained what went wrong. Everything works great now.

I entered a claim online. I received an email almost immediately telling me I need to contact customer service. I called and the rep was very cordial & helpful. She stated that Choice Home Warranty did not cover cleaning. She also said that Choice Home warranty could & would find a tech to do the work. The company that was sent out was Rutledge Refrigeration and HVAC. The technician was very knowledgeable and courteous. He came out on May 7th and completed the inspection & cleaning. No issues were found and my A/C was in great shape & functioning properly. I highly recommend Choice Home Warranty for their speed and helpfulness.

I’ve had several service claims with this home warranty company, and overall, my experience has been very positive. The contractors they assigned were professional, responsive, and completed the work to a high standard. Most importantly, the warranty has saved me a significant amount of money compared to paying out of pocket for these repairs. The only area that could be improved is the handling of emergency situations. Even when something urgent comes up, the process still requires going through the standard procedures, which can cause delays when time is critical. That said, aside from this limitation, I am very satisfied with the service and would recommend this company to others looking for reliable home warranty coverage.

Choice has been my home warranty company since 2018. My realtor uses them and suggested I sign up, so I did. Their claims process has been fair and but it's difficult because of the automated crap you have to go through. But the reps I talked to and the techs who came out were pretty good. My refrigerator broke about a month ago and I paid my 65 bucks to get it fixed. The tech came out three times and had it working. The last time he was out, he replaced two expensive parts on it and had it working. But now it's broken again. This is an older fridge, and it's probably on its last leg. Choice will milk it out as far as they can milk it before they'll replace the whole unit, and that's about where we're at. I'm a little frustrated with my refrigerator breaking again and I have to pay another $65 to get it hopefully working again. The warranty costs a lot of money, too.

Technician already had a full day before our house. He was polite and evaluated the garbage disposal and completed his job in a quick manner. Very good experience! I will recommend this to my family and friends.

Customer service is a little hard to understand, with the consideration of ESL. I wonder if the Claims representative is really able to grasp the issues for approval/denial. Though my claim was eventually approved, initially the rep wanted me to pay an additional co-pay. Customers can only guess what the issue is, we are not subject matter experts. It's one thing to put in a claim for a kitchen sink and then ask for the shower to also be checked. Nevertheless, I've been with Choice for several years and they have really good and timely technicians. I have and will continue to send them referrals.

CHW didn't want to replace my gas water heater because it was still under warranty with the manufacturer, KENMORE/SEARS. We are elderly and need hot water. They decided not to help and told me to deal with Sears, a company that doesn't exist any longer. If this is the highest-rated Home Service Company, I imagine the rest. I give them a 0. They are scammers!

I appreciate Choice Home Warranty. They were knowledgeable, respectful! Within 24 to 48 hours, I will hear from service. They have taken care of my washer and my air conditioner in past. Service personnel was absolutely great. I have been a long term client of Choice Home Warranty. Thanks

Very polite and respectful. He was professional and informative about the issue my washer had. He explained the difference in the cost of fixing the washer and the insurance decision not to fix it due to the cost. He also informed the insurance would give a certain amount for a new washer, explaining it would be between insurance company and myself how I’d get the new washer.

Dakota was our service technician. He was friendly, mannerly and professional. He quickly went to work and fixed our problem explaining what needed repair. He thoroughly cleaned everything before, during and after finishing the job. He even gave suggestions on another plumbing related matter while with us. When he left, we not only had a dry, no leak sink but we felt we had gained a trusted repair service. We were quite pleased.

The Tech was professional and efficient. Would definitely recommend. CHW on the other hand is deceitful. Copay of $100 ended up costing me an additional $350 for the correct install of the broken garage springs and balance.

Excellent customer service or customer service. Company extended themselves to make sure client service me early due to am emergency. I really appreciated and recommend Choice Warranty Company! Hurry up and purchase plan!

Kevin the technician was on time, and resolved the A/C problem and got the A/C working properly. Left the work area clean as well. FIVE STAR SERVICE *****. Would recommend his services to anyone and explains everything as well.

Greet experience with the technician. Was very polite. Kept me informed to his arrival time. Very professional. He explained to what he was doing and how long it would take to get the job done. I will recommend him and the company to friends and family.

Guinco Washer Repair came out in a timely fashion. They also worked with my schedule. They called my daughter by mistake (luckily, she called me) to tell me they were on their way. Justin was in and out in 20 minutes - fixed my washing machine! And it's as good as new!

It was a false assessment of Choice Warranty stating that our air conditioning evaporator assembly was installed incorrectly by the original builder/subvision contractor that resulted in a freon leak. This caused the home warranty service to instantly deny the repair claim. Even the technician knew it would be denied before submitting his diagnosis and spent over hour trying to convince us to buy a new 10,000 air conditioning unit from him.

Very pleased with how quickly you answered and got someone out. My condo is rented and I have not heard what was wrong and if it was corrected. I am sure the rental agent has. I am sure it was fixed, or I would have been called. I think I will be very pleased with your service. It is very nice to have you and my rental agent to take care of things. Thank you so much. My agent, Megan, Dwight Price Rental, Maryville TN, will have receipt or pictures if you need to check with them. They handle everything concerning the care of the rental. **

I called Choice Home Warranty and the contractor was here within 48 hours. The tech was great. I didn't realize that when my housekeeper was cleaning my oven, she swiped her hand across the code area on it. She changed it from a number 2, which would give me my Fahrenheit degree, to it showing a 1, Celsius. I didn't know. The tech just laughed. We cut up about it. I said, "I'm so sorry." He said, "I wish all my customers were as easy as you." I told him I couldn't get it above 177, and he said, 177 is the same thing as a Fahrenheit 350. I can make a carrot cake again.

I have used my Choice Home Warranty twice and have been thoroughly satisfied. It is better than my previous home warranty program and I would recommend them highly. The technicians were courteous, knowledgeable and precise with their evaluations and I felt very secure in working with them.

We were very lucky this time. The same day I called for a repair person to come look at my stove, the person came. He was very nice and knew what he was doing. He ordered our parts and said he would be back when they came in.

Warren was great! My sister referred me to Choice and to Warren. She had a great experience with Choice and some repairs. He helped me get the right plan for me. Looking forward to a better experience with Choice. We had AHS before and they had terrible customer service.

Overall, my experience with the Choice Warranty was disappointing. After my claim was approved—which took several days and delayed the repair process—Choice Warranty did not contact me to confirm that the work was finished. For example, my range top stove repair took nearly three months to complete due to repeated delays and a lack of communication from both Choice Warranty and their contractors. They do not follow up with contractors to ensure the work is completed, nor do they solicit feedback from customers to confirm that repairs are finished. The absence of follow-up meant I had to reach out multiple times to check the status, which was frustrating and time-consuming. I have received much better support from other home warranty providers.

Had an issue with our furnace and Choice sent out a knowledgeable and smart technician. A part was ordered and he installed the piece and all works well now. Mark knows his craft! He said the part he replaced is typical. Mark is thorough and takes pride in the work that he does. He works efficiently, quickly and completely. It is obvious that Mark is very well well-versed in HVAC and knows what he is doing and how to diagnose a problem. I highly recommend Choice and Mark when it comes to anything HVAC related.

Yesterday Jason from Arrow came to the house to help us with a stopped - up sink. He was very polite and professional and repaired the issue quickly. This is our second experience with Arrow and Jason, and we can highly recommend his work.

The claim should have been covered and Choice denied the claim.. The drip line is not a modification to the unit and was not installed by the original plumber.. Had to hire another plumber to installed the line. Should had been covered by Choice..

I was very pleased with the service I received from NOLA Pools. He was very knowledgeable with my equipment and fixed it with no issues. I would highly recommend Matt for all of your pool and equipment needs.

Excellent email and text notifications. Kept me in the loop throughout the entire process. Negative, only gave us $524 toward a replacement Electrolux dryer that originally cost $1,190 5 years ago.

They are great. Very knowledgeable and showed up on time. The breakdown is on CHW side of things waiting on approval. So they will have to make another trip out. In the mean time my pool will keep losing water. CHW needs to be able to give approval while they are there.

The person they sent was very nice and informative!! He was very nice and answered all my questions. He was very knowledgeable about his job and seemed to care. He was very educated in his position as a repair serviceman!!

My husband Jimmie kept seeing the ad running on T.V. Finally he decides to call. And team member Jake was so helpful and knowledge professional and kind and he lay out what you all offer and answer all the questions that was ask of him. We Thank him so much that we are in the process asking letting our family To get into this program plan.....

The appointment was easy to get. The technician arrived and diagnosed the problem with my garbage disposal. And said he had to get approval to replace it. Got the approval. Installed the new garbage disposal. And he did a great job. Thank you. 😊

I’m doing your survey because the employee that called me was great. Her name is Amanda and was able to get mail board and trust her really quick. You’re lucky company. I have her. I appreciate you hiring good people. That’s a good sign. I think we’ll have a good long relationship. If you have any questions my phone number is**. Mike.

Open and Flow Plumbers responded almost immediately. They sent a follow-up email the next morning and was at my home 15 minutes of the adjusted time, as I had a previous scheduled appointment. He accessed my issued, and now we're waiting approval for a new garbage disposal. Hopefully, today.

Elevate Heating and Air techs were professional and outstanding. Showed up during the appointment timeframe. Emailed to let us know that they were en route. Please continue to use them, and not Sears Home Services

Choice Warranty is the best way to protect your home and all your appliances. I have had Choice Warranty on several houses over the last 7 year and would not use anyone else. When there is an issue with anything in the house, they are quick to fix it.

My technician was on time. Introduced himself, very friendly, asking me what my problem was with my washer. He tried it & heard the loud, terrible noise, tilted it & the whole time he's doing whatever on his phone. In no time at all he's informing me of what the problem is, what it's going to cost to fix it & with it being a 20 yr old washer he's not sure if they'll choose to fix it or replace. I had already paid him the $75 & he put everything back where it went & told me I would be hearing from Choice Warranty most likely by end of same day.

I am a customer and have been dealing a water heater issue. I spoke with Suzanne today on a 15 minute call and she was amazing. She listened, and she addressed the problem while being very helpful and offering multiple solutions.

Choice Home Warranty is THE WORST!!! I have used other warranty companies in the past and this company is TERRIBLE. This deplorable attitude trickles down from the president. All they do is say No!! I have sent the president a email and NEVER HEARD back. They have excellent salespeople who lie to get you to sign up and it is downhill from there. Their vendors/contractors are AWFUL. They misdiagnose, and then the authorization agents are rude and excel in TURNING CLAIMS DOWN. And there is no follow-up. I am a Texas realtor and got scammed. I prepaid for multiple years and cannot even get out. They will not refund my money. AVOID THIS COMPANY.

My washing was making loud noise when in rinse cycle. Turn out it needed a new tub and shocks. The technician was friendly and explained the issues with my washing machine and sent the repair notes. It’s turn it was too costly to fix and Choice warranty decided to replace it instead.

I had a home warranty and when I saw Choice through the internet, they offered the same thing that I had but it was a little bit cheaper back then. So, I switched to them and I have them for a while now. Everything is online when a submitting a claim with them. You can call, but the online process is pretty self-explanatory, so it's not bad at all. I have the app on my phone, but I can go to the website. Once you put your claim in, you get your number and you get your updates after they reach out to a specific vendor who ended up getting the claim. Then they let you know what day they would come.

I have been with Choice Home Warranty customer service for many years. I do have an issue with the service vendors, who they sometimes use, such as language and knowledge of the job. Choice Home Warranty is the warranty company for your home appliances, for the cost and the coverage!

Occasionally, Choice Warranty comes through. The company did this time with a new garbage disposal. All it cost was the $100 service fee. The total price for the job would have been $300 according to the service person who was very nice and professional. Small job was approved without question and to my complete satisfaction.

Our technician was on time and already had our dryer diagnosed from what I had told him online, had the parts sent to my house and fixed my washer the same day of appointment so I didn’t have to wait.

I think 1 star is generous, I would give 0 if that were an option. Every single claim I’ve submitted has turned into a battle, with the exception of maybe one. That’s not “coverage,” that’s a full-time argument. Once they decide to deny your claim, the outcome feels predetermined. The appeal process is meaningless, and the explanations shift depending on what’s convenient for them in the moment. It’s frustrating, inconsistent, and feels deliberately obstructive.

In all the years that I have been a member I never been treated in a manner like I was and still am with CHW regarding my air conditioning unit. 1. I had to wait 5 days for an appointment to see a service. 2. My claim was denied because the part that was needed was under warranty. So instead of that was a good thing that CHW wouldn't have to pay for part but only the labor, which is a good thing, I'm still without air conditioning due CHW ignorance

Great work! The job was completed and done in an efficient amount of time. My sink is working like it's supposed to. It doesn't back up anymore, it is draining like it is supposed to after I had tried everything.

I would like to say the service I received from both Choice Home Warranty, and the service company was outstanding. I filed the claim and received a call from the service company that same morning. The service company had an opening that day and completed the repairs. Great Job Team.

I had a wonderful experience with my technician. He came in at my earliest convenience and did the job well the first time. He was able to explain to us what the issue was with the appliance and fixed it immediately.

The tech was professional and friendly. The technician explained exactly what was required and had the equipment with him to resolve the issue. The sump pump is working like new, and he cleaned up the work area.

Jamie arrived at time specified. He was polite and listened to the details of the event. Although he was unable to detect the problem he assured me the case stays open for 30 days and if it occurs again to record the details and call immediately. I am hoping it was a once in a century happening. I appreciate Choice Home's quick response and follow up. Jamie did not give me a receipt I paid by check to him personally.

I've submitted over the last three and a half years three claims, one on a washing machine and two on a dryer, and it was fine. I called Choice Home Warranty, and they said they would have someone contact me. Within a short period of time, within that same day, someone contacted me and asked me information about my appliance and said they would come service it. I paid a $65 deductible and they took care of the problem all three times. The three technicians on the three occasions have all been professional, courteous, told me exactly what they were doing, and gave me some advice. I've been very satisfied.

Our experience was great. We called in our claim, and it was loaded to the system immediately. The tech that came out and did the repair was very knowledgeable and professional. We are very pleased with Choice Home Warranty

New account rep keep force me to sign up the account NOW not even giving any time to for me to review or think. His unkindness action makes me uncomfortable and don't want to sign up any contract. I don't recommend this rep or company to others.

The immediate experience of having the repair done was overwhelmingly positive. The technician was thorough, polite, and worked quickly.

All good. On the initial visit, the technician surveyed the problem and ordered the waterline, and was back a week later to finish up.

Awesome turnaround time. Technician was VERY prompt, courteous, informative and professional. I'm so far very pleased with the service.. He's supposed to return tomorrow with the part for my fridge and finish the repair.

The technician arrived on time and was very pleasant. He reviewed the issue and repaired it quite quickly. Very happy that it is now fixed. This is my first claim. Will be happy to recommend to my family and friends. I'm with my warranty coverage.

Technician was very polite and answered all my questions. He did tell me that they do not make the Maytag Centennial washer and that it would be replaced or given a credit. He also looked under the washer before diagnosing the problem.

I have had Choice Home Warranty for a couple of years. My sand filter is not holding pressure and pressure seeps out of its 31 year old casing. They sent out a tech, and he informed me that it needed to be replaced due to normal wear and tear. Choice Home Warranty denied the claim. I had the company that has service my pool for many years and also from the previous owner of my home, he also stated it in a written evaluation that it needed to be replaced due to normal wear and tear Cost of 2920.00.... On appeal they denied the claim again,,,the lady told me "Well the technicians can say anything"..?? I regret paying them over 100.00 per month and paying additional for pool coverages. At this point I am having to hire an attorney to sue them.

We moved into a new with a fridge in working condition, but 5 days into our account being active with Choice Home Warranty, the fridge took a dump. We filed a claim and we were denied. I filed an appeal, and talked to a case manager. The case manager did a very good job explaining to me why they denied the claim, and I understood why. Overall, I can’t say much for Choice Home Warranty outside of having a good conversation with case manager, even though it wasn’t the outcome we would have liked.

The process went smooth and my AC is back to running again. The first claim was assigned to Sears, who dropped the ball. I called CHW and asked them to reassigned the claim. They did, and a second company picked up the claim and made the repairs.

Experience with the service provider was very pleasant and professional. He seemed to care that the job would be done right. He made sure no other problems needed to be taken care of. He went over the warranty and made sure I understood the details.

I feel there is a too long of a waiting period for the service technician to come out for the repair, which was one week from the time of filing the claim. Fortunately, the problem was the A/C unit and not heat related. To ask someone to wait a week for their appointment is not acceptable.

Really nice work on both of my toilets by the technician, and all the process of the claim was so easy and fast response by Choice Home Warranty and Smart Plumbing…. Thank you so much for the service and response.

After filing my claim I received a quick response and a technician was assigned right away. I had an appointment within a couple of days. Then technician diagnosed the issue and was able to replace my food disposal that day.

Creating the claim for my AC unit was fast and easy. A day later an appt was made. The service provider showed up on time for the appt, was courteous and professional and solved the issue within a couple of hours.

Technician responded the following day if initial claim. He was friendly, knowledgeable and explained everything as he went along. He showed me the part that was malfunctioning and had to be replaced. The air conditioner was up and running properly 30 minutes after his arrival.

The gentleman that helped me set up my contract was very upfront and helpful. He was friendly and he did not sugarcoat any of the issues or concerns that I had. He addressed each one with an honest answer. I just hope this warranty company will be better than the one I had previously.

I'm satisfied with Choice Home Warranty. I found out about it through my sister-in-law who shared with me that she has a policy here in Maryland. In her summer home in South Carolina, she had another policy. Then, two of my brother-in-laws who are in Georgia and South Carolina also have Choice warranties. So, I figured it must be a pretty decent company. Everybody in the family seemed to have been getting these warranties. My last contract with Choice, which will be coming to an end, is in September. My husband and I are debating right now as to whether we're going to pick up another contract with Choice only because there are other companies out there that we've been made aware of.

You should hire more provider like Sam’s. They’re very nice, quick to respond, friendly & knowledgeable service providers. I called to reschedule for a sooner appointment to fix my refrigerator ice dispenser and it took them to fix the problem in less than a day. I believed they operate a family-owned business. Both father & son had provided services for my appliance needs. I’m very satisfied to both of them and highly recommend them.

So when I purchased this it was like $55/mo for 2 years with a $75 co-pay. I have the emails to prove it but the co-pay never took it was just always $100. Then just like 2 months ago I went to cancel because mid contract they raised the cost to $75 because of "increases" and stuff. I wound up disconnected and didn't cancel. Then the storms we had finally took out my washer. I put in a claim on Wednesday 4/15. It's still not fixed.

Thanks to Choice, they have always come through for me and my family, regardless of the job. Just had a bathroom sink clogged and they sent a plumber in a day. They have professionals all over South Florida to assist customers.

Total Appliance came out to repair our ice maker. Alex said it appeared to be froze up and corrected the problem. We were told in a few hours it would make ice. After 12 hours we contacted both Choice and Total Appliance and said it still is not working. They are coming out tomorrow to check it again. We need an ice maker due to the ice we use daily.

I have 2 cases open, one for my clothes dryer, I was denied for lack of maintenance. I had the dryer service 7/30/2025. I appealed the decision on 4/27, was assigned a case manager. Case manager Toni-Ann and Jade D were scheduled for Friday 5/1 @ 8:30am. I called into customer service and let them know at 9:00am I did not get the call, she said she was going to escalate my case. I have yet to hear from anyone. The second I had an appointment 4/29 with Valley View Electric LLC for an electrical issue, the technician came on 4/30. I let the technician know he was scheduled the day before, he knew nothing about it. I told him I was not expecting him and it was not a good time. Technician left and I have not heard from anyone again. Needless to say I am very disappointed. I would not be making these calls if I didn't have these issues.

So easy to use on the app, prompt responses from contractors/repair technicians. Professional and competent and knowledgeable. You couldn’t ask for better service and response times. My garage freezer stopped working and the technician that arrived was promptly diagnosing the issue and provided several options.

I was given prompt access to a service technician who was at my home within 2 days, acceptable time period. He took pictures and thought that my washer could not be repaired. Choice agreed with the evaluation and told me I would receive a Lowe's electronic gift card in the amount of $406 - but I had to wait THIRTY DAYS - THIRTY DAYS BEFORE I could replace my washer - TOTALLY UNACCEPTABLE - AND FOR AN ELECTRONIC GIFT CARD.

Within a hour after calling your company, I received a call from the service technician. He told me that he had a cancellation and could see me within 20 minutes. I was majorly impressed with the turnaround quickness of time. He arrived very polite and professional. After showing him the refrigerator, he started analyzing the issue. Well then 30 or 40 minutes, he diagnosed the problem. He discussed what the issue was and ordered the part that was needed. He hasn't yet to come back to repair the unit. He is supposed to be coming on Wednesday this week. He was very genuine, honest and professional.

Vallens Electrical was fantastic. I put in a work request on Saturday morning around 8:00 AM and Vallens was at my house at 2:00 PM the same day and had everything fixed by 2:30....now how can you beat that. Vallen was very professional and proficient....would definitely recommend.

Choice sent someone out to look at my garage and they fixed it. I also used Choice to have my AC checked if it was doing okay. But that didn't go well. The company that they sent out didn't really check it. That only happened in that particular claim. Overall, submitting a claim to Choice is not difficult. I just call them and they send somebody within three days out. It's a good price.

Technician was very polite and respectful. Answered all our questions and explained what he was doing. We thought the Ice Maker had gone out after 11 years but it was actually a frozen solenoid valve.

The technician fixed it right. We've used the washer twice with no problems. He was courteous and explained the defective part and showed me why he replaced. Good job. That's all I have to say. Anyway, thanks for getting it going again.

Thanks so much Natascha ** for consistently taking care of me. I am truly grateful for your consistent support especially when I am Not even in the country at this time taking care of my dad. I have moved my portfolio with Choice Home thanks to Hayley ** and I really appreciate the outstanding support you have provided with every single issue.

I was extremely impressed with the immediate response and timely scheduling of our scheduled visit as well as the exceptional communication from our service provider. They diagnosed and repaired our issue same visit.

Great service person otherwise horrible service. They keep changing sending every contact to wrong persons. I went without hot water. I need to speak with management. Most horrible service. Leave message then call back change don’t let you know. Very extremely unhappy. I need a manager.

The technician was very efficient and worked with us to get the repair done ASAP. Initial appointment scheduled within 48 hrs of submission. The repair was completed within 2 days. He was able to get the part needed and also replaced the thermostat.

I was extremely pleased with the service team sent to address the AC problem. Alan, with GK Mechanical LLC, conducted a thorough assessment of the problem with the AC system in my home. He was professional, listened to my description of the problem, explained the results of his assessment, and answered questions to ensure I understood the issues.

Get Choice Home Warranty because you're going to really need them sometime. It's been about five years since I signed up with them, and they're prompt and sufficient. The quality of their contractors are good.

Was not thrilled that it took 5 days to get fridge fixed. That said Solutions Appliance Service did a GREAT JOB.. Ruth runs a tight ship, and Sandro was extremely helpful, neat, and very knowledgeable. Now my next fix, my AC repair is taking only 3 days. Choice gets 5 STARS for this prompt service.

Very disappointed with my recent delay in getting a service technician to come. I filed my claim for no A/C on Wednesday night, and you can't get a tech here until Tuesday. I have been with you for 4 years and referred many customers to you and trust me I will have to think twice before I do so again. And you're sending a Sears tech. Not the great company we had in the past. You have always been great, but I guess the "times have changed".

It was easy to sign up; we will see if it is easy to get the promised coverage if I ever need it. I hope I don't need it. This is my first registration for a home Warranty. They are rated well. Will they deliver when needed?

Easily scheduled; prompt technician. Good communication; reviewed all services completed. We have not been back to this home to be able to confirm the appliances’ operability, but we feel confident based on the process and professionalism.

I wanted to take a moment to share my experience as a customer. I was previously a long-time client with American Home Shield, and I decided to switch to your company after receiving your flyer, which highlighted excellent customer service and a better overall value. Unfortunately, since starting my contract, my experience has not been positive. I have encountered several issues and, on multiple occasions, requested that calls be reviewed due to the level of service I received. In fact, I was planning to cancel my contract today because of these ongoing concerns. However, everything changed when I spoke with Ms. Paula **, a Case Manager. She approached me with an outstanding attitude, took the time to clearly explain the process, and resolved my concerns with professionalism, patience, and genuine care. She even provided me with her direct contact information for any future assistance, which I truly appreciated.

The Technician was notified very quickly. The communications was very precise and timely. He did an Excellent on repairing our clothes Dryer! He was very professional, knowledgeable, and thorough. I would highly recommend this person and company to repair Whirlpool washers and dryers.

The service the technician supplied was phenomenal. On the other hand Choice Home Warranty was less than desirable. 10 days after submitting my claim I called CHW checking to see why I hadn't received any info on when my HVAC would be fixed. After the call I got an email saying a technician would be here the next day. He showed up and had to order the part. 2 days later he came back and installed it. His shop was an hour and a half away.

Excellent response to our needed repair. When notified of our issue, you assigned GoHero Home Services within 24 hours. They were perfect! The tech was punctual, professional and resolved the issue rapidly.

The technician seemed knowledgeable and communicated well as to the time he would arrive. We ended up needing a new refrigerator but Choice thinks waiting 30 days for a voucher is appropriate. Who can be without a refrigerator for 30 days?!? Last time we needed an appliance replacement with the voucher it came on the 30th day. Found one on sale and paid for it myself. Hopefully I still can use the voucher for something else. If they paid quicker they’d get 5 stars instead of 4.

Tommy was so diligent in trying to figure out my wild acting icemaker. He practically disassembled the refrigerator, and determined the problem was not the ice maker but the water pressure. He adjusted that and the ice maker started behaving.

Excellent service. Accomplished the repair quickly and was very friendly and customer oriented. Very happy with the prompt service and the technician and his ability to diagnose and repair this issue professionally in an a timely manner. Thanks so much. Glad to have chosen Choice for sure.

Reported an issue to them with my air conditioning. I went without air conditioning in the Phoenix Heat for over 3 weeks. A poor dog sitting at home. I'm home. I'm an elderly. They kept claiming issues with communication. Finally got through to them and somebody come out. He agreed that there's something wrong. He charged me $100 or whatever it was. He submitted the bill, I paid $100, they were supposed to give a an award for towards my repair. The air conditioning company repaired that was going to repair the AC unit needed more money than they offered. They needed $1,250 and Home Warranty company offered 500.

The guy that Choice Home Warranty got in touch with was quick. He came right out. He took the panel off the thing, identified the problem, walked out to his truck, got the part, put it on, and he was done. There was an issue that I had before with the furnace, and Choice had contacted Sears to do the work. They came in, the guy identified the problem and he said he didn't have the part. He'd have to go get it and be back on Friday. That didn't happen. They had to reorder the part. Then, something got lost. After three trips out and three different people, they finally got the little part put on. Choice's customer service are pretty much on the ball. They just chose a wrong company.

I have had previous experience with Choice Home Warranty and was very pleased with the service and the person who fixed the problem. Very professional and helpful. Oh yes he was also very careful and clean with his work.

Plumber came to service my toilet very professional, kind, prompt and efficient. No mess either. Explained what he thought was wrong and replaced a part and said that there is a 30 day warranty. Very good service, highly recommend.

Thank you for sending a technician out quickly to fix my AC unit. Also, sending a technician to fix our outlets. Both technicians did a superb job. I would definitely use Michael Bankhead/AC, and Hopper Electric again if and when needed. Thank you again for your help.

He have service my house several times and always immaculate services. Always professional, friendly and on-time. We have great conversations about family and friends. Never an issue. Always explain what’s the problem and how he can fix it.

High View Plumbing was on time and fixed our vanity single quickly. This problem could not be fixed by a previous plumber after 2.5 hours of work. I should have contacted Choice Home Warranty first.

I got a letter through mail so I called them. They were very clear and friendly about price and understanding what they covered so I went with 3 years, and got 6 months free. This has been a good deal that I've received and I'll probably be renewing in another 3 years.

Amazing! I recently had to have the same water heater replaced for the second time in a year. The first one was serviced through American Home Warranty and took over a month because the first one that was ordered was wrong. Then when the water heater was finally installed, I was informed that I would have to do the wiring through an electrician that would be entirely separate claim. Choice Warranty replaced it within a day. I will never use another home warranty company other than Choice Warranty ever again. I've owned rental property for over a decade and have made several home warranty claims through different home warranty companies and Choice Warranty is, by far, the best!

He was a very nice and patient young man with older people. We are waiting for you to okay the job that he has to do to make my plumbing work without smelling up my house. The rest of my review will depend on you confirming the job he needs to do on my plumbing because I have to review the entire thing, which includes the home warranty people. Your people will not work unless YOU confirm the job. I have no problem with Kintex Plumbing. I am waiting on HOME CHOICE to send him back to complete the job. I am going to say yes to recommending you because of Kintex Plumbing, not because of you. Recommending you will depend on what you tell Kintex Plumbing.

The service request was my first experience; each step-by-step was easy to initiate my claim. I didn't know what to expect. I received updated notifications once a confirmation received approval. The technician was prepared, efficient and professional. My outcome was successful, I am highly satisfied.

Everything is great except having to wait a week before someone came to look at our refrigerator to fix it. It’s a good thing it kept everything cold. Then we had to wait a week for the parts to come in.

GMC pros came out and repaired my air-conditioning unit quickly and efficiently. They were on time and did a nice job, saving me some money by not having to replace the fan, just moved the metal out further. Once again greatly appreciate their work and timeliness.

Very good service. Only issue is because we live in a small town, finding a company to service us can be difficult. Has not been a serious concern because none of our service needs have been serious or emergent in nature. We are satisfied customers.

I had a great experience with all parties involved in my claim. The company assigned came on time and completed the replacement of my broken appliance with no issues. The technician was great and kept me informed of every step of the process. Thanks.

Repairman showed up on time and did the repairs quickly. Dishwasher is now working well. I have been a member now for several years and your service has been great. The only complaint I have is why do you send a repairman from Phx. When I live in Tucson

Overall, this Tech was Precise, Professional, and Polite!!! He took care of the issue and educated me on keeping the issue from happening again. I would highly recommend him or the company to anyone. As a single woman I did not feel like I was being taken advantage of or like I needed a new home when he left.

No problem with technician. My problem is with CHW. I had to put in 2 claims to get reimbursement which is not where near the cost of replacing the microwave. I will NOT be renewing my subscription when this term ends.

No show for appointment. I took day off work. Waited from 8am till 5 pm. No call. I called three times CHW. My response was, "You'll have to wait." I called Whirlpool. All I got was a recording. Now I have to go into more details of my experience was. I would very much like a call from someone…..

3rd year with Choice. 4 calls made. 1st call excellent service, communication etc. Last two call still open. Repairmen come evaluate and state that parts need to be ordered, collect fee and state boss will call with followup but followup never comes. I am calling daily to get status update.

Technician was very punctual and able to diagnose and fix the problem quickly. He was very professional and understanding of the problem. Will recommend him to anybody. I would like to be referred to him for any of my AC problems.

Using Choice Home Warranty's website is a bit difficult for me because it's an older person that uses computers, but it's not terrible. We have to tell the contractor what it is, and I had to describe what was wrong. And that was it. I find the service good. However, the rep who did my repair did not keep me well-informed. He came out and diagnosed it. Although he told me it would be a couple of weeks before he would be back with the part, he didn't. It went a couple of weeks without any kind of a notice or anything that we expect to have the part or any of those things. Finally, when I was getting a bit frustrated because I didn't have any information, I got a text that said, "Here's your time to have me come out and fix your appliance."

When submitting a claim to Choice, it’s extremely difficult to get to a human being to talk to, which makes it very frustrating. The website is not user-friendly. I want to be able to call in and report my problem without having to go on a run and do it all at once. Choice only sends you information on who’s coming out and says that the person will be in touch. The first time I used someone, the guy was totally not knowledgeable. So, I ended up having to email Choice, telling them not to send the guy again and to send someone else, because the person couldn’t fix the problem. The next person they sent me was the same one. So, I contacted them and said that the person didn’t know how to fix the problem. Choice sent somebody else, and that person fixed it. I've only used them three times in three years. But they don't make it easy. I'm not renewing my policy with Choice, and I would recommend that people not get it.

Great. Fast. Keep up the good work. Could be little faster find a service technician for my area of the country. Everything worked out all right. I have one question. When am I going to receive my gift card from Lowe's?

From the call to CHW cs, he was understanding of my problem w/ not running ref. He look into it. He got me a next day services visit, great job! + Also, the services tech. Andrew also, was great, by showing up early morning & a quick fix. All good, I'm happy to have chw, & will recommended the services they offer to others. Thanks.

Because of a poor diagnosis or a (suspicious) diagnosis by a company and no second opinions. They refused to repair our well pump. The 2nd repair call in 3 years of paying them. My wife handicapped, me retired. Have taken great care of our home for 35 years. Now when we are old and need the support of a home warranty. They find another way to rob the elderly. Choice Warranty cannot be trusted to do the Right thing! They're all about the profits.

My refrigerator was losing water, my kitchen was constantly flooded. I called Choice and within a few days I had someone at my house to fix it. They couldn't fix it that day since he did not have the part needed but a week later they came to my house to put in the new part. I was so happy that I extended my subscription with them.

My appointment went wonderfully. When he came he found the problem right away but found he had to order a part. When it finally came in he called and made an appointment and arrived on time and fixed the problem. He was very polite and I would recommend him anytime.

The rep was courteous and willing to help. She set up a claim for me and set up and appoinment with a technician to come to my house tomorrow which is fantastic. She was reassuring at this difficult time.

The service was very good. Arturo, the technician, was timely, professional, and thorough. After he completed the service he checked to make sure everything was.working and then cleaned up where he worked. I was very pleased with the service.

Doors Mayazan was the company that came to resolve my issue with my garage door. Ibraham was very professional and solved the issue quickly. Thank you Choice For recommended them. They were a great choice.

I was well pleased with how my last two claims were handled. YB Mechanical LLC came out assessed the problems with basement toilet leakage and hot water tank leakage. After receiving approval from Choice they ordered inner toilet replacements parts and a new tankless water. A few days later my toilet and water heat were installed and working properly. I'm very well pleased and would highly recommend Choice to others.

Technician was absolutely wonderful. Would give him over 10. Made sure problem was addressed in an extremely manner. Explained everything. Could not have had a better experience with technician. Choice Warranty policy and Customer Service have much to be desired. To cover what’s broke but not what is needed to fix it makes no sense.

The plumber arrived and assessed the issue, which was a leaking of water into the basement floor, which was coming from the bathtub. The plumber couldn't locate the leak and left. Tuesday night after someone took a bath moments later a leak was observed in the basement coming from the bathtub. Choice Home Warranty was notified and another appointment was schedule.

He arrived when expected. He explained everything on the 1st visit. Vito was courteous and professional. Part arrived. He arrived for second visit as promised. Refrigerator was repaired and working properly.

We did a search online for top home warranties, and Choice came up as one of them. I’ve been using their service for six years and when submitting a claim, you can either call or go online. It’s simple and fairly easy. The reps give the company information and tell me they’ll reach out to me. And once they do, we go from there. My most recent issue was with the water heater and the contractor did a fantastic job. We had to replace the whole unit. The claim was taken care of quickly, and they did everything they could. There are a lot of things that Choice offers that can be covered in your home. There may even be an option to see about the roof and foundation repair. And that’s basically through the whole home. Choice is a nice home warranty company.

Tech arrived late and was friendly. The main thing that bothered us, was our time slot had been set between 2:00 and 8:00. That's a long time span to sit and wait and not get any updates on a predicted arrival time. When 8:00 came, we gave up and figured no one was coming. A few minutes later we got a text from the tech that he was on his way. Better communication would have been in order. I really don't want to give a thumbs up or down rating.

Everything went really well. Customer service was good. Got my questions answered regarding my warranty. What was covered what was not? They were very patient. Overall the services was good. I keep asking for more detail. I’m not going into more detail. That’s how it was. I thought the services was good, was very familiar about my warranty again. What was covered, what was not, so I wouldn’t be out of pocket and then the third-party person that came out to fix it, his customer service was good. I was satisfied with everything, seems to be working pretty good. He came out on Thursday of last week so so far so good yeah

I requested a dishwasher repair, the technician came the very next day. He found and corrected the issue in about 20 min. He made sure the dishwasher was working properly before he left. I was completely satisfied with the service.

Home warranty is very reliable, prompt, and professional. There services are excellent. I highly recommend them for your needs with your home issues. The cost of their services is very reasonable especially if you have to pay for each individual item service.

Updated on 05/04/2026: I was pleased with the technician that came from Urban Worx. He was efficient and completed the required repair. Please mot they offered the $125.00 upgraded disposal how ever I chose $100.00 upgrade. I recycle my food scraps because we are requested to do so. I am very happy with services you have provided to me.