Choice Home Warranty Reviews

Made the phone call at 10:30 am, by 5:00 pm at technician was in my house. I honestly expected the repair to be done the next day. The technician repaired my dryers in 35 minutes, it was fast. He was very friendly. The CHW agent was very helpful, friendly, explained everything that would happen in order to get my appliance taken care of.

The agent was very professional and explained our options well. He gave us a good deal on the Warranty. He gave us a discount for My mother who is 81 years old and also for me being a Veteran. He was very engaging to us.

For 6-8 weeks I've been waiting to get my exhaust fan/light repaired. I called my salesman to confirm it was covered. He said yes. The tech said it wasn't covered. What an ordeal. I understand I'll be getting a check for $300 to make up for the frustration. I appreciate that & like Mark the tech.. I had a tech before him. Eric, who charged me $65 (it had to be in cash.).

He was fantastic! Very knowledgeable, responsive and friendly. He answered calls. Kept us updated on appointment, arrived on time. Knew what the problem was and called the same day to schedule the repair for the following day. Getting all paperwork and parts done. He was awesome!

The first problem encountered was that it took eight days to get the technician out to our residence. An appointment was made by the company to show up between 11 AM - 3 PM. The technician did not arrive until 6 PM and nobody notified us that he would be late. Subsequent repair was done quickly. A part was obtained the next day & installed the same day.

I didn't have to wait long for Choice to find a plumber. They had someone a few hours after me filing a claim. I usually have to wait a day or two. Although the plumber couldn't come for three days, it wasn't an urgent matter, just a leaky toilet tank. Hopefully Choice is getting better about finding technicians sooner.

Navarro Plumbing was prompt in their timing for coming out. He seemed very, very knowledgeable with solar water heaters and regular water heaters. Never heard about the water PSI until he came out. I also appreciate his honesty and would work with him again.

Appealing the process because my claim was declined despite what was in the contract. I was also very disappointed that what I wrote in my claim was not shared with or reviewed with the technician who was sent out. Although I was clear with exactly what I needed in my claim, when the technician came out he was not aware. Once I told him, he was pretty sure the claim would be declined. It would have been great if someone would have talked to me about the claim so nobody’s time would have been wasted and my money would not have been wasted. Wry, very frustrating.

I have had Choice going on 3 years. This is the first time I have had to use it. My microwave heating sensor went out. It took 2 weeks before they told me they weren’t going to fix it but give me money to replace it. The offer was 1/3 of what my microwave costs. I had to dispute the payment which took another 10 days. They did double the offer which is why I gave them an extra star. I still have to wait on the payment and then go buy and install a new microwave. I see now Choice warranty isn’t worth it.

The technician was very professional. He adjusted my settings (that were set way too high) on my hot water heater. I haven't taken a shower in the bathroom yet to see if it is better and the hot water lasts but he explained how the system works and why it wasn't getting hot water in there. Thankfully, that seemed to be the only thing wrong with my hot water heater. Great job!!!

The repairman was excellent. He solve the problem quickly and was very helpful. I wasn't pleased with Choice Home Warranty. I made my claim on Sunday. I said that I didn't have the use of the master bathroom. A repair person wasn't sent till Tuesday.

We have had the same technician come look at our air conditioner. He is very knowledgeable and has gotten the diagnosis of the problem correct each time. It was fast service too! CHW has been a much better warranty company compared to our prior company. We had nothing but problems with the last company x.

Several months ago you replaced a kitchen faucet with a broken handle. The old faucet broke after only a year and a half. You told the technician you would reimburse me $70 toward the cost of a new faucet. I emailed copy of bill from Lowe's but never got my $70.

He was really nice but my ice maker is still not fixed. I got an email that he could not find the part. Maybe some other company has the part. I really need my ice maker. The serviceman was really helpful.

Choice Warranty was prompt in assigning a technician. The technician was fairly prompt considering it was during the Christmas holiday season. The technician was knowledgeable and Choice Warranty quickly approved a fix. We are waiting for a pump but expect a short wait and prompt resolution.

Problem was fixed within matter of minutes. Worker educated and nice. Would recommend again! Thanks for speedy, and accurate servicing! Worker was from EMS HVAC. My husband had not complaints. Thanks again.

My dishwasher went out in October. Choice Home Warranty (CHW) paired us up with a repair company the same day. The repair company replaced the part, in doing so they created a leak. The repair company was unable to find and repair the leak. I contacted CHW and asked for another appliance repair company to repair the leak. They had paired me up with an appliance repair company within minutes. The company scheduled an appointment in 2 days. The repairman came out, isolated the issue within 30 seconds of pulling out the dishwasher (last company installed the pump upside down) and made the necessary repair. I believe it took a total of 20 minutes from the time the repair technician arrived and left. The repair company left his card, said to call if there were any further issues. Kudos for both CHW and Alamo Appliances Repair.

Our freezer on our frig died and a repairman was sent. The part is no longer available so we need a new French door refrigerator. Choice Warranty offered us a low bid and we asked for them to reevaluate and they offered a higher amount and we accepted.

I needed a plumber to fix a drain leak in my shower. A plumber was assigned to me quickly. I checked reviews for the company and found that they had many negative reviews and an F-rating with the BBB. I promptly called the plumber and cancelled the appointment. I then called CHW and requested a different company, explaining what I had discovered. Reluctantly, the rep agreed to make a change one time, noting that they're not responsible for those reviews. I was assigned a new company and did the same check again. That company had much better reviews, so I accepted the assignment. The technician was polite and quickly evaluated the problem and replaced the leaky drain. The shower no longer leaks.

They set me up with an appointment very quickly. Representing it was very knowledgeable courteous And Thoughtful. They set me up with an appointment. It's very clear to understand the woman on the phone. She took my situation very seriously and made Mimi very satisfied satisfied with the results of getting an appointment.

My experience with Choice Warranty was very good. I placed a claim, and it was taken care of immediately. I was happy with the Electric company who took my case. Greg, with ACE Electric, was very friendly. I'm only upset that I have to write so many words to explain that I am very pleased with the service I received. I feel like I am in English class in college all over again.

Representative took the time to go over the whole plan for me to help me understand the service I was signing up for. Very professional and detailed. I feel I made the best Choice for Home warranties after reviewing a few of them and comparing.

This is the 8th day waiting for Choice Warranty get someone to repair our washer. Choice sent a repair tech on the 21st of December that needed to order parts and told Choice the need to order. Choice canceled that tech and said they would need to send another tech to diagnose the problem and contact them. This is the 30th of December and still no tech for repair or to diagnose the machine again. I have called the resolution center 6 times and all they offer is wait another 24 hrs or find a tech on my own and pay another service call. BBB is next on the list. I have asked for my warranty money back with no luck. Still waiting. Save your money on Choice Warranty.

Hi, Matt contacted me after I had left a msg. on their web site. Everything worked out fine. Matt did a great job setting up coverage on two homes we own for six years at a great rate I can afford. I will recommend Matt & his company to friends & family for their home warranties if needed.

After 2 months of wait for the technician to attend the repair, I called the customer service and complained, they responded to my request. The 2 technicians who came were On time, Very professional and courteous. They fixed the repair to my satisfaction. Thanks.

Amazingly quick really and response to our AC issue. Appointment was scheduled within a few hours of my initial call. I’m glad I chose Choice for our home warranty. I highly recommend them for anyone looking for a home warranty.

I was bullied into signing up before reading the policy specifics and only after forcing me to pay the policy premium was I sent the policy and in fact it excluded the very items I was told were covered. I just had signed up for only an hour and when I went to cancel they put me on hold for a while and tried to send me to the same salesperson that had misrepresented the policy coverage. After they cancelled they said it would take 30 days to get my refund when I just paid by credit card an hour previous. I do not trust them nor would I ever recommend them to anyone.

The automated person on phone was not in sync with each other. Talking over each. My first claim is a Maytag oven about 20 years old. Glass on oven door got broken & not able to use oven much or use oven self clean. Second claim: Kenmore washer 20 years old. Making loud noise & shakes a lot!

When a claim was filing you reacted quickly and took care of the problem with a great employee with great personality and sincerity who explained everything to me. What I have to do. I had water damages done. He refer me to a company and came back and took care of the plumbing I had water damages And He refer me to the right source and for that I'm thankful. Then the company called me to assess the problem and bring in the Plumber At the right timing. Thank you for your service and everything. Great company

I have had a great experience with Choice warranty, and will recommend to friends and family. Choice warranty sends the best technicians from my area to take care of my needs, so my experience with them has been great so far

Dishwasher could not be repaired. Choice will provide less than half of replacement cost in form of a gift card and not remove old or install new device. I have been without a dishwasher now for 3 weeks and am told the Lowe's gift card will not be available for another 4 weeks. Does this sound like great customer service?

Even though I felt a small amount of pressure to make a purchase I felt comfortable in the explanations to all my concerns. Looking forward to a reliable source to assist me in home issues I may encounter. Best Regards.

I Initiated contact; the Service Representative phoned me; he understood the issue and resolved the simple problem on phone call. Rep was professional, knowledgeable, polite, personable. He was totally understanding of my mistake in operation of the dishwasher and I am completely satisfied with the resolution of the issue. It was my lack of understanding of the dishwasher controls and not a malfunction of the machine,

Joe was an outstanding rep. He discussed all aspects and offered good suggestions! I was pleased to find I could get a comparable plan to what I had with another company at a less expensive rate with even more cover’s

During this time of COVID, he should have worn a mask, but didn't. When he comes back to make the repair as he needs to order the part, I will be requesting he wear a mask. I also had to ask him, if he could drain the water from the dishwasher, which he did.

We moved into a new home 4 months ago. We’ve already faced multiple issues with appliances and have had to put in multiple claims with Choice Home Warranty. The process to put in a claim is incredibly fast, efficient and easy! You can do it online in a minute and within a short period of time I get my confirmation with the time/date and scheduled technician. Our first issue with the dryer has continued recurring so I am hoping the warranty will replace the unit if it happens a 3rd time. Our latest claim was with the garbage disposal and the technician replaced it. So far so good! I’ve only had one prior experience with a different home warranty company and my experience with choice warranty has been far superior!

This plumbing experience was excellent. Alexis is very efficient, competent and professional. Having her phone number to contact her and adjust the appointment time to a more convenient one for me worked well. Highly recommend! She solved my problem when others previously had not been able to.

Previous to this experience, I had a horrible experience with Choice with an air conditioner repair issue. With the oven issue everything went as it should. We made the claim online, 2 days later we were notified online that an appointment had been made with a repairman to be at our home and check out the problem. He called when he was "en route" to give us a estimated time he would be at our home. He arrived and analyzed the problem. A heating element in the oven was not working. He had a replacement heating element on his truck. Repaired the oven in less than an hour. The repairman was efficient, professional, and solved our problem in a timely manner.

Our Tech Tom was on time, which is a big deal to me. He quickly discovered the problem and resolved it in a timely manner. I would highly recommend Choice Home Warranty to my neighbors. Thank you for hiring competent workers.

Outlet's not working. Bad outlets. Came out and fixed the problem within a hour. Excellent. Thanks again for all of your work on time and called right away. Will recommend you to friend and family to call you for your excellent customer service.

I am pretty happy with their service. Each time I open a claim they are really fast getting the technician to come fix the issue and do the respective follow up to see if I am happy and satisfied. I do recommend them a lot to my friends.

It was a great experience talking to Alberto. He answered all the important questions I had and the concerns I had. I will definitely recommend to friends and family. It’s good to know that Home Choice Warranty uses top repair companies and they send out reviews for these companies.

Antonio was great. He was very friendly and did a great job fixing our plumbing issue. We were very short on time, but Antonio accommodate us and was able to do the work before we had to leave on a trip.

While getting information about Choice warranty, I spoke with a Mr. Luke ** on the phone. Mr. ** was professional and courteous during the call and very well understood! Mr. ** providing me with information without having to ask and had a great personality.

We were quite pleased with the expedient service by CHOICE and especially pleased with the company Sassaman that did the repair. The tech, Anthony, was professional, knowledgeable and courteous. Highly recommend this company. So glad that I renewed my warranty with CHOICE!

Prompt response to my request. Worker respectful and professional. Work was done at accurate timely manner. Company attended to my request and dealt with my case professionally. The staff that came to the house treated my house with respect and I will recommend Choice Home Warranty to all my friends.

My experience was terrible. You informed me that the repair was not covered. It cost $75 to find that out. Your CSR did not have a record of a $75 deductible credit in my account. This was the 3rd and final bad experience with you. I am cancelling our contract.

If Choice Home Warranty were efficient, they would ask for the model number of the appliance at first contact. The repair folks can then come prepared with the correct part. Now we have to wait 2 weeks for the part and then another visit by repair.

Mike was pleasant, personable, and very knowledgeable. He knew what he was looking for to detect problems. Was impressed and pleased with him. Very respectful and recommend him or his company to anyone. Arrived in the time frame he promised.

The technician was very polite and took great measures to ensure my safety by wearing his mask and keeping at safe distance while he was there. After he looked at my dryer, it was determined that the dryer itself was fine, I just needed to have my dryer vent cleaned out. I am having that done on Friday. I really appreciate the prompt attention by the claims department at Choice. This was my first time using it and it was great!

I was amazed at the quick response given for an appointment for Svc., the Technician "Chase" from Fuller Appliance in Fort Smith was very personable, knowledgeable and honest, hard to find in our Society today, I commend and recommend CHW and the Technician for Services... If I have need for any other appliance needs I want "Fuller Appliance to send "Chase"...

Still don't understand what is going on. I'll call today. Dissatisfied right now. What good is a warranty if they won't fix my furnace blower? It's not like we could have avoided it breaking...Technician was good and accommodating our schedule.

It was very easy to file a claim, the plumber got right back with me, before 24 hours, and the plumber was very professional, nice and very curiously. I would recommend this company. And the plumber was very knowledgeable. And helpful.

Filed a claim over the phone, received an email a few hours later, then the technician came over the next day! My dryer stopped turning, and it is not fixed yet because he had to order some parts, but Choice authorized everything and he is coming back to change the parts soon. Everything is going well. I appreciate Choice so much! Thank you so much!

Joe checked out my refrigerator carefully, diagnosed the problem, and told me what had to be done next. I would definitely use Choice Warranty and any technician they suggest. I have always had good results when I use someone sent by Choice Warranty.

I filed my claim online and within 5 minutes received a replied. During this time of the year I thought I would hear that it would two to three weeks before a technician would come. What a pleasant surprise, the technician will come on 1/3.

Excellent work. We all house members working but they came at our time and fix the problem. I appreciate. They are nice and cooperative. They understood the difficulties. I am so glad because quickly technician fixed the problem. Next time if I get any problem I will call to them.

I have been waiting for over a month now for someone at your company to replace my refrigerator like you said you would! You people never call me when you say you will, and only after I threaten to call BBB and consumer reports did you call me back, month later! You also will only offer to pay $750 towards replacing my $2500 refrigerator!! I will never use your company again! And I will be filing a complaint!!

Our power went out for about 24 hours. When it came back on, we found that our stove would not turn on. We called Choice Home Warranty and a technician came to our home and found that the electricity was not up to par. He checked other outlets and found that a few had 120 volts but the rest did not. He could not do anything more. The next day the power was up and the stove functioned as it should. So we cancelled another visit.

This was my first time calling for service since joining two months ago and first experience was very frustrating! The contractor assigned was a home modeling company whom NEVER called back even though requested for a call multiple times. The number given appears to not work because it went straight to voicemail. Couldn’t get an appointment till a week and a half later, so had to call back several times to request for a new contractor. This contractor was a lot better. CHW called back the next day and scheduled for 4 days out which is still a much longer wait than my previous warranty company. The new contractor came and fixed the issue. We’ll see how the the next appointment will go when I need services again.

I have been a loyal customer of Choice Home Warranty for approximately 15 years. In this time, I have only had one problem that was not covered by the warranty coverage, which, was an unresolved plumbing issue that their contractor could not fix. I hired my own plumber to correct the problem and Choice Home Warranty made a partial payment to cover the cost of the repair. I was disappointed they did not cover the whole expense but was grateful for the portion reimbursement. I would rate their service as 8 out of 10 and is pleased with the service.

It's hard to. It's hard to write a review. However, I'm still waiting for Choice to get back to me and to have a repair person come in and evaluate My claim **. Mr. ** came to my home this afternoon and the valuated my? Dishwasher. He found the problem. The leak that was causing the damage to my dining room carpet, hallway carpet and bedroom carpet. He turned the water off. That stopped. That stopped the leak. He then contacted Choice Home Warranty and advised them of the situation. I still have not heard from anyone else from choice?

I called in a claim and within two days received prompt and excellent service on my Maytag dryer. The rollers ended up needing to be replaced. I would highly recommend Choice Warranty! They provide superb customer service and at an affordable rate!

Always have trouble getting someone to come and fix the problems. Every time I submit a claim for plumbing issues I can't seem to get someone here. Why can't you folks get me the help that I need? I pay every month and I seem to not get any help. I did get help with my dryer that was the only time.

I called to sign up for service from your company Choice Home Warranty. At first the guy was nice. And then he was trying to upsell me. He went over it twice. Tried to sell me the 3 year plan. I told him I couldn't afford it and keep trying even after I told him I just got divorced and couldn't afford it. Then it got rude and hang up on me. I don't know his name but you can check my sign records for his name.

I place a call for electrical outlet. Representative was pleasant and ready to assist me with my issues and assure me peace of mind with getting my issue taken care of as soon as possible. Once my claim is submitted there will be a scheduled appointment and time that person will come out to my home to fix issue.

Great service as the associate was very helpful and polite. This company is awesome in providing service to its customers. They are willing to accommodate their needs in every way possible. They are willing to go above and beyond to fix the problem.

So far I have no complaints. Everyone I spoke to has been very nice and helpful. No problems at all. Very good and positive experience, and I really appreciate that. I also rate the service technician as excellent. I would use him if I didn't have the service contract. Thank you very much.

Stout heating and air made the repair as efficiently as possible with it being the holidays. I am so glad that I have my Choice Home Warranty. It really gives me a sense of comfort and definitely saved me $1,000 dollars. Thank you Choice.

Ken ** from Ingram Appliances came out the next day after my claim. On time. Very courteous. Very efficient. Fixed the problem. Would definitely recommend him. Thank you Ken! I was very happy with his service!

Our remote garage door has stopped working. I went in the website to schedule an appt and within an hour; I had a contractor schedule the appt for next week. It couldn’t have been any easier. The appt is scheduled during the time that works for me.

You say refrigerator has warranty. Whirlpool says no. It has to go thru your slow process of review. Even if under warranty it would have to go thru slow review process to pay for other non warranty parts. We've already paid your 65$ service fee now have to pay 139$ service fee for non warranty work.

Extremely pleased with the prompt and professional response and service. We turned to Choice Home Warranty because of our displeasure with another Home app. insurance company. From our first contact with CHW we were very impressed with the positive and helpful people we talked to. We are so thankful for the way Choice treats their customers.

Maria **. I just want to take this moment out to express my displeasure with Choice Home Warranty. I made the mistake of purchasing a 5 year contract in 2017 and since that time I have had problems with my refrigerator, dryer and now my washing machine. All of which ultimately needed to be replaced. Now mind you I spent 2200.00 to purchase this agreement, and 45.00 per service call. AND not once did they provide a fair replacement value for any of them.

Choice Warranty had a technician come out the next day, the gentleman that came over was very polite, friendly and he called to let me know he was gonna be late. He fixed my garbage disposal in no time. I am very happy with my 1st service I had make with Choice.

On 12/23/21 I called Choice Home Warranty because our HVAC system quit working. Was told there was nothing to worry about and we would be covered. They send a technician who shows up a day late but assures me that we would be covered as it's normal wear and tear. After the technician left we received email stating we were denied because of clogged filters and clogged blower motor. When asked to produce evidence of this they changed the denial reason stating the 19 year old hvac unit was still under manufacturer warranty. So I called the manufacturer who stated the warranty is only a ten year warranty. Called back CHW with this information that the normal life for this part is 20 years and was denied a third time for a third different reason. We are first time homeowners with a 6 month old baby and no heat in our house. We don't have 4500 dollars for a new unit and received absolutely no help from CHW.

All done professionally, detailed, nice package including coverage and rates. Luke ** was easy to work with, Extremely knowledgeable, very detailed, customer service oriented, professional and seemed very kind. He made the sale!!! Made me feel confident my wife and I made a good decision.

I needed some specific information and the operator had a ready and straightforward answer and I appreciate that. Even though I expected to wait on hold for quite some time it was only 30 seconds, so that was a nice added bonus.

The service person was fine. It's CHW that I have a huge problem with. Your CS SUCKS, they are of no help whatsoever. CHW takes way too long to find someone to do repairs. I will not renew my policy and I will not recommend CHW to anyone.

The technician arrived 6 days earlier than my scheduled appointment. He was very professional and explained the process to me in detail. Choice Home Warranty responded very fast even during the holidays to inform me that they would be replacing my washing machine instead of fixing it. The whole process was excellent. Thank you for the professional service and commitment.

Our garage disposal leaked. The appointment was set quickly after I submitted my claim. Enrique's Plumbing did a great job. The technician arrived on time (and called to let me know he was on his way), had good communication, and got the job done. I have absolutely no complaints.

My microwave went out and toilet started leaking a day apart from each other. I called on Monday. Someone was there fixing my toilet that Wednesday and my microwave. They decided to replace my microwave. The money they offered me for my microwave we had to dispute because it wasn't enough for an above stove microwave. I was assigned a case worker and when she called I explained the situation and she agreed that the money wasn't enough for a new microwave. She up the money so we can get a new GE 1.9 over stove microwave.

The technician was very knowledgeable and prepared to do the service. He was also thorough and friendly. The downside was with CHOICE booking and it took over a week to get a person to the house to do the work.

I have used my home warranty on 3 claims - it was worth it on one of those. Probably Wouldn’t purchase again unless it was far cheaper than currently advertised. You still have to pay the service fee (mine was $85 each time) on every claim. Most issues would not have been covered by the home warranty. For reference, my home is 13 years old.

He was timely, assessed the problem quickly and replaced the unit. He got approval quickly from Choice to replace which is good as we did not have to go back and forth, could just fix it the same day. It is much more efficient and provides great customer service when is this done.

Wonderful customer service person. I am happy so far. Hopefully the tech service will be as good. The home has 5 doors needing to be re-keyed so I hope the tech brings enough parts to complete our needs.

I was going to cancel my Home Warranty. I pay in every month and never use it. When I called, the young man asked me if any of my appliances needed repaired. I said my washer sounds terrible. Within a week I had an appointment. In one more week, it sounds great and the clothes are so much cleaner. I love my machine and I am so glad I stayed with Choice!

The repair appointment took a couple days but we were very happy with the plumber they sent out. He was thorough and knew his trade. He gave us tips on how to avoid issue in the future. I believe they sent Smith Plumbing

Called to ask if he could come earlier and he worked it out had a group of ten on 23rd and 12 on 25th. Thanks for being there for us. I will renew this program. Very neat and explained what he thought was wrong.

Technician assessed the problem. The defrosting element inside the freezer compartment was covered with an accumulation of frost. He melted it off with a hand held hair dryer. However, the dryer apparently shorted out. My concern is that the refrigerator now has a burnt odor. He had to order replacement parts.

Lady was outstanding. Very professional and so helpful, amazing customer service and So nice and put my mind to ease that could help get fixed. Went above and beyond help with other problem with toilet and shower also. Being single and don’t know how fix this after trying she made me feel it was ok. They could help.

He came and replaced a faulty GFI without problem. It kept throwing in our garage. He explained that over time they would be less dependable and eventually fail. He was able to show us where it was worn as well.

Technician arrived on time and he went right to work trouble shooting the problem. He pulled the oven to check the main fuse and confirmed that it was good. After checking the operation of the clock/oven control it was determined the control was defective and needed replaced or repaired. He advised CHW about the part required so they can try to locate it.

Fraud Fraud Fraud alert. Choice Warranty upped my service fee without warning and denied my claims saying it wasn't wear and tear like I stuck my hand in my ice maker and broke it or melted the piece on the dishwasher. I will be leaving and looking for another home warranty company.

Had to make a claim on Thursday 12/23/2021. In my mind no way was anything going to be solved before Monday. A technician was at my house three hours later. Left the unit functioning until he got approval for the full repair (I had family staying over for the holidays). Received approval the following day. On Monday at 9:30 AM the unit was fixed. Speedy and professional service. I had to changed service company. Picked Choice and have not regretted it. Good job.

Processing the claim was quick and painless! The vendor responded very quickly---same day as claim. Thanks to CHW for responding to the vendor's bill. A new opener was installed quickly--next business day after the holidays! We paid our service call and the rest was paid by CHW. Definitely a Win Win for us. Thanks again to CHW.

Everything went perfectly, calling in the claim, response to the claim (about 14 hours overnight) serviceman about 4 hours later. Stovetop repaired. Serviceman knowledgeable, clean and friendly. Great Service. Will definitely recommend Choice Home Warranty to all of my friends.

I choose this company because I think they will do what they say they will do for their claim. So I decide to gave them a try. So when I put in a claim I hope will get it fix.. I hope they do not put me down.

This Company is very good and I'll recommend any of my relatives and friends. From the beginning to the end I am very happy and the guys always nice people and very respectable. Go for them. They are very good.

I would reevaluate how effective (being able to measure) or genuine you are regarding your “commitment” to providing your customers great service. I recently submitted a claim for a leaking water heater. First, it took almost four days to get someone to our house to evaluate the leak. The technician concluded that we needed to replace our 20+ year tank water heater. Choice Warranty agreed to replace our “tank” water heater with a tank water. My wife and I are about to become empty nesters, and want to install a “tankless” water heater. After a discussion with At Utah Home Services, I was told that Choice did not approve the replacement of our water heater with a tankless unit. Furthermore, that you would not cover a PENNY of the install for a tankless.

Just frustrate to hear at the end of the call that I made the attendant waste his time. :/ It does not matter how long he needs to explain me trying to sell something else, if I don't want, I don't want. I hope the call is recorded and you can hear it. Not a perfect way to start!

The technician came & told me the garage door spring is broken and is not covered under your warranty. I had to pay him $ 300.00 dollars to fix the garage door springs which I didn't feel good about it. That should be reimbursed to me.

Repaired dryer, tech arrived on time, he was polite and courteous, he explained the problem and he explained the repair. He did an excellent job and we had an excellent experience. Highly recommend the warranty program and the service provider.

Our experience with Kintex Plumbing was five star. Our experience with CHW was not. We received a computer generated appointment from CHW and and stayed home but no one showed up. When I called Kintex they said these appointments are not accurate and we needed to make one through them. We did and their service was great. After that we got another appointment from CHW that was also incorrect. So we needed to confirm with Kintex again.

This morning I had to email my Choice Home Warranty to put in a couple of different claims. I check my email very often and they were already super fast with responding and very professional and personable throughout my situation. Thank you Choice Warranty!

Since this was a "Recall" I didn't expect I would have to interact with the Contract Company A&E Service Technicians, whom I contacted by phone, spending about 30 additional minutes on an issue that was supposed to be taken care of several weeks ago when the Technician first came. Unfortunately, I received a lot of resistance from A&E. It is my feeling that CHW should have dealt with this - NOT ME!

Our experience with contractor was good even though a leak could not be found, at the time. They gave us a suggestion to try and if it doesn't change anything told us to contact them and they will come back out and dig deeper to find the issue. The warranty company should contact contractors by phone instead of email to schedule day/time for appointments. Our contractor was overbooked and we had to reschedule, on the day they were supposed to arrive.

Quick assignment of service. Service person (Robert **) was knowledgeable and efficient. When needed additional work, I was able to have the same service man return to fix it. We were very pleased with his service. Will definitely request him if additional services are needed in the future.

I am a few months into my second contract with CHW. I was informed that with the new contracts there were no longer exclusions. I recently had Rooter Plumbing come out to my home. Chris was very professional, knowledgeable, completed and followed through with the plumbing work in a very timely fashion and did a great job.

Promptly scheduled an appointment to repair heating malfunction. The automated voice system can use some improvement as it couldn’t recognize date. Had to repeat a few times. Canceling the appointment was a lot easier. Going online to schedule is the best way.

Salesman was great so great I switched companies. He kept doing everything he could to lower my monthly rate and service call fee. He explained all the details of the policy thoroughly and made sure I understood everything before signing up.

This rating is based on the immediate callback that I got when I made an online claim request. Less than one hour. It’s only been a couple hours since I made the request so no confirmation for technician scheduled yet and I would not expect that yet especially since it’s a Sunday. I reserve higher ratings for the entire process through resolution.

Technician was excellent. He did a great job with the repair. He communicated with me every step of the way and went above and beyond what I would have expected. I would recommend him to others for repairs. In the future I would use Choice warranty again. Home choice was there when I needed them. Thank you. Brian T.

Starting from a new claim to set the date The mechanic works fast for the dry machine. I don't have to wait so long. And the person also educates the customer on what should we do during daily use. That amazing.

Ok first off the response time for someone to address my claim was excellent. Less than 24 hours before a company was scheduling an appointment. Where my dissatisfaction came in was once the company that CHW picked, and sent to my home (a company that CHW obviously trusts) told you that my water heater needed to be replaced. CHW solution was to patch it for now, then just fix it again because it was going to break again. CHW wanted a temporary fix to something that was not going to last as stated by the people that Choice sent to me.

Definitely recommend. A technician was at our house to fix dryer the next day. I've had a positive experience with each of the multiple claims I have filed with Choice Home Warranty. Best home warranty service that I have dealt with.

Need Choice representative to contact me and correct policy information ** or **. I paid for a 3 1/2 year policy but received an email confirmation for a 1 year policy. I verified that my credit card was charged for the the 3 1/2 year term. This needs to be corrected or the policy will have to be cancelled.

I called Choice Warranty to report a problem with my toilet. They contacted the local company that is their designated representative, Kintex Plumbing. Appointment set up was easy and they were very accommodating. The repairman called to let me know he was coming shortly, was personable, efficient and knowledgeable.

My water heater quit working recently. This was my first claim with Choice. They were so efficient end effective with the claim. They kept me apprised of the progress and what to expect. The water heater couldn’t be repaired, and they did not hesitate to replace the heater…on Christmas Eve day!! I totally recommend Choice as a great home warranty company.

It took several days for a service provide to show up. Finally the second service provider showed up after 7 days works was done but need make call to finish work after holiday for parts I will have to follow up.

This is the first time I am using my coverage or making a claim. That part was simple and quick. My hope is that the rest of the process is as easy. I will leave more feedback after the repair process.

Neatly groomed and well mannered. Very happy with his overall knowledge. He diagnosed problem and made the repair. No problems since. I would not hesitate to call Home Warranty again. I have had the same great experience over the phone. I would definitely sign up again for coverage.

I have had a date to get service and no one has called to tell me otherwise. I got one call from the technician that he would be out the next day because I had already waited a full day on the day that he was supposed to come out. I have not heard from anyone. Keep in mind this was before the holidays and there was plenty of time.

Dishwasher was fixed on Christmas Eve! It was easy to submit a claim and was quickly assigned. The repairman was knowledgeable and accommodating even returning in Christmas Eve to finish the repair. Overall one of the better home warranty experiences I have had.

The response was quick, my only complaint is the repair guy could have fixed our dryer the day he came out, but having to wait for approval from Choice HM. was disappointing. Now that it is approved we have to wait till he is available to come. (Mean time no dryer). In short there should be a quicker way especially when they have the part with them.

The microwave was still working. You could not open the door as the unit had tilted in. The shelf that the unit sits on had fallen in the back of the cabinet. The Technician helped me to repair it even though he could have departed once he diagnosed the problem. Excellent attitude and assistance. Highly recommend him.

I called and it took you a day and a half to get someone out to my house, now it's Christmas eve. Now I have to wait for approval, the tech gets the approval and nothing is open. Now I have to wait until Monday. Also my deductible was $65, the tech charged me $85. Somebody should call me and explain this to me.

We purchased the home warranty and used it twice for the same appliance. The second call it was deemed not fixable by the claims dept. It seems they don’t really want to fix things that are broken, just give you a settlement for less than half the price of replacement for an appliance that is two years old. It’s not worth the price of the yearly warranty if they won’t replace the unit that’s broken. Oh and you only get one choice for settlement, an e-card for a specific home store…Won’t be renewing that’s for sure.

This company was very nice and thorough with their work. The office personnel on the phone were pleasant and the technician who came out was very kind!! Thank you for finding us another plumber to come out and fix our sink.

Appointment was postponed 3 times. Only part of the problem was fixed. I will have to wait through the holiday weekend before remaining work will be finished. Technician was polite and showed up with a mask on. And he cleaned any mess before he left.

I highly recommend Choice Home Warranty for anyone looking for a warranty company. They really help when you need it and has saved me a couple times now. Anyone that is looking for a new or change warranty company should look into Choice Home Warranty.

Our washer has been working for almost 5 years. It started to leak. The tech came and showed me the leak and said it could be fixed. Choice emails the next day that they would NOT cover the washer because it was DAMAGED.?? My wife and I are 74 years old and nobody we know would damage the washer. It just leaks. Where it is leaking is internal to the machine and you could not hit it accidently or do anything to it without taking the unit apart. They could say this about any appliance in your home and you have no recourse. Rip off, fraud, you pick the adjective that describes this company.

Reported and filed the claim. The appointment was scheduled within 24 hours. The repair should be done on Monday even with Christmas in the middle still good response. We'll see what happens when the appointment is actually completed. Bad weather on the way so hope it will not slow things down.

I'm disappointed in the service I received! Customer service representatives speak poor English. When you buy the warranty service you speak to someone in the United States that speaks very good English! Afterwards when you call the customer service that's when there's communication issues. Where you're trying to understand each other. I went a whole month trying to get a contractor out to my house. Finally someone came and then I was denied the claim after they sent another company out.

The machine not randomly starts and stops at any point during the day or night. Please ask the techs to come come and fix it please. We are trying to reach and not responsive. We tried calling home like 3-4 times.

I was scheduled a tech and was not reached with a date and time agreed both parties. The response for a water leak in the roof would have caused so much more damage. We had it fixed by someone who could get here before 24 hours had passed.

Referred Plumbing company - excellent. Choice Warranty - very dissatisfied. Submitted claim for broken water heater on 12/15/21. Claim processed for leaking water heater and was denied, received denial email 12/20/21 with instructions that an appeal could be submitted via email. Received email from case manager Sylvanna ** 12/21/21 at 8:33 am indicating I could call her. I did, not available, would call back.

CHW contracts with professional, honest workers of integrity. I have work done in my bathroom and now my kitchen. The men that have worked in my house were expedient as well as efficient. I have been pleasantly pleased by services I have received as far. Keep up the awesome job and continue to partner with men as these!

The technician was very professional. I would use and recommend AA Same Day Garage Door Service again without hesitation. Thanks to CHW for promptly and efficiently handling our broken garage door opener problem. I would also recommend Choice Home Warranty.

In July you refused to replace my AC, yesterday you refused to replace my microwave. What am I paying you for. Refund my $45 I paid for repair of my microwave. I am fed up with you. I will be asking to close my contract with you and refund the remaining contract balance.

The techs that fixed my broken toilet (specifically, the 'innards' of the tank, where the ball thing-y and the water hole are located) from Aqua Plumbing Services were friendly, courteous, respectful, on time (within the specified time frames), efficient and skilled at getting the repair work done quickly and very well! I would hire them again in a heartbeat!

I’m disappointed because after my washer was checked by a technician, it was decided that it would be replaced. They offered me Lowe’s email gift card, but it won’t cover the total amount to get a new compatible washer. Not happy with claim results!

Renewed my policy for 6 year. Person explained me in detail about holiday special. I get 3 more year with only $800.00 more. It gives me more confidence in that person and like what he said. I can see how much I get more benefit for more $800.00.

I would recommend my friends and family to use your company for their homes. The person we spoke to explained the system very well and we are very excited to start. Appliances and all are very important to keep up. It’s very hard to find good people to fix anything.

Was having trouble getting enough hot water for more than one shower without having to wait for next shower unless you are okay with a lukewarm adventure! The technician analyzed the issue and resolved the issue in a minimum amount of time which freed up my day! My sincere thanks!

Ilay ** was very informative and exceptionally nice to deal with. I hope service response and quality will be the same. I appreciate the time he took to answer my email questions even before we spoke. I was also impressed with how quickly the warranty information was emailed to me. However, I did NOT appreciate the multiple (5 or more) calls I received from other agents every day.

Good customer service. Highly recommended, and clearly explain all the coverage of the warranty, very affordable pricing plan, and the offers too, I would like to thank Matt for assisting me and give me best customer service. Highly appreciated, Thank you Matt.

Rising Rooter was fantastic! They knew right away from the issue was (valve for hot water in tub faucet). He was able to get approval for the part and came back that afternoon to fix it. I would definitely recommend his company!

We lost heat just before the Christmas holiday. I created a ticket on Wednesday, and the furnace was fixed and working by Thursday afternoon. THC from Westland MI arrived Thursday morning, I explained the issue, and he stated what the issue most likely would be. He looked at the furnace, verified the damaged part and worked on ordering it. The only delay was CHW approving the cost and additional charges for the part required. Once approved, the guy went to pick up the part, returned and replaced the damaged part. Thank you.

It was very best experience. Very prompt response & correct the issue. They assign the supervisor & she was great. She help me to resolve the problem in first phone call. I had problems with my air conditioning in the past & they help me fix in a little time. They are very quick in claim response. Very nice system to communicate online in our policy account. You get email response within a few minutes.