Choice Home Warranty Reviews

None of my claim was even considered, it was immediately dismissed and I still had to pay an $85 deductible. Currently looking for new warranty company that will actually assist in repairs to my home. I thought warranties were supposed to help.

After a storm our power was off for 4 days. When it finally came on, one of the air conditioner wouldn’t come on so I called Choice Home Warranty. They had someone out the next day. A part had to ordered but was able to return the next day to fix my unit. Prompt service, friendly and professional. You can’t ask for more. I have definitely already recommended them and will again.

I received excellent service when I called and arranged for service however I told the person that an appt could be any day except Monday. I got the appt soon after and it was for a Monday so had to make 2 more calls to reschedule. I should not have had to do that.

I received immediate response from Choice when I needed electrical help. The electrician arrived on time and was very efficient. He knew right away what was needed, and explained what the problem was. I now have 3 new sockets, with one a GFI. He even had the company agent call me so I could pay over the phone and everything, beginning to end was seamless and worth the monthly fee. I would recommend the electrician to anyone who asks and have already told friends about Choice.

Your tech was wonderful and obviously knew his electrical skills. He was great with terrific customer service skills. We would definitely recommend your company to family and friends. In addition, we asked about other work which the technician performed rather quickly and expertly. Thank you.

Mike the office manager, went above and beyond to accommodate my request. The plumber and his assistant on call were thoroughly professional and did an awesome job to get our kitchen sink up and running! I’d recommend this company.

Rod with Rod’s Electrical Service texted me when he was on the way which was exactly when he told me he would arrive. He was very thorough and professional. Not only did he fixed what was broken, he made sure it wouldn’t break again for a long time. I was very pleased with his service and the service of Choice!

Replace ceiling fan. Excellent tech. Knowledgeable, courteous, and carried old fan off took great care not to make a mess and cleaned up after work was completed. Called prior to arrival. He was receptive to answering my question. Good appearance, neat and appropriate.

I filed my claim and the next day I already had a company assigned and they were scheduled for that day! That is such a relief. Communication was great and they arrived earlier than their 4-hour time slot which was so nice for a change! They fixed my dryer issue and showed me what caused the problem. They proved to me the problem was fixed and cleaned up! Highly recommend.

Had an issue when turned the unit to heat. No heat. The next day no AC. The technician checked the unit and found it in good condition. I was not using the thermostat panel the right way as no one had showed me when I bought the house, so with all the different times I poked in demands I confused it. He showed and explained how it works . He was very patient and efficient. Very knowledgeable. Didn't take him any time to figure out what was wrong. He also checked the unit running on both heat and air to make sure everything was running properly before he left. I give him a 10+ 10 star rating.

My water heater pilot wasn’t going on so I put in a claim with CHW. They sent a technician from Liv Smarter who said I needed a pilot switch. CHW informed me since it was under warranty I had to deal with Sears on my own. First it cost me $107 for Sears to come got part, but technician from Liv Smarter was wrong. The heater was leaking so I had to deal with Sears again for $107. They just came in and looked in the closet where the water heater was and said they would send a new one. One and a half months later the water heater came and Liv Smarter came to install it and informed me I had to pay them $300.

You denied my claim for cleaning the evaporator coil in my furnace saying it was a maintenance issue. This is a very old furnace and I think it was an age issue as I had yearly Maintenance on the furnace. It is as if you look for ways to not pay.

What is the point of a home warranty that doesn't cover a simple, internal part to the furnace? Just because the weird "valve" was in the work order. The language in their contract is VERY gray and not specific. And just be aware that they know exactly how to use it to their advantage and deny your claim. $850 in to a repair that should be covered.

We had one of your folks come to us during the summer (June 2020) to service our AC System. The group you sent in June did a line check and added Freon (all at extra charge). They assured us that all was well. The technician today tried to service the AC Unit during the winter instead of the heating system. We were charged $267.50 from Hoff AC for AC services during the Winter. We were not happy.

He got it operational but advised us that the gears really need to be replaced. He said needed to put in the request through my home warranty and they would be back in touch. Tomorrow will be a week since he came out and no word on the replacement part and the garage door is already started to slow down again. It is just a matter of time before we will be calling in for another service...if we don't get the gears replaced now.

After the service man did his job it was decided the freezer needed to be replaced. I was happy, except the low amount offered for the freezer. It's a Kenmore 19.5 freezer with frost free, alarm for temperature and instance freeze button. Yes it's 25 years old but the replacement cost for just that size is $900.00 and add the bells and things. I got $350.00. Come on $500 would have been closer to fair. And $600 even better.

Technician get paid on the first visit $75. There were a mistake from CHW. Assigned the job to 2 companies. They did reassigned the job to Mission Possible the first technician. I should not be charge 2 times for the job.

The repairman came out to check the washer and dryer and said he would be back after he received the parts to make the repair. He checked the washer and dryer and charged the $65 service fee. His company works on washer and dryers and he stated he would be back to handle both the problems. The next day I got a notice that the different company was coming out to look at the washer and would require an additional $65 service fee. It would have been nice is if the original company just handled both jobs. The first company that came out seemed to be very knowledgeable and gave me the impression they had everything under control. Also, I received the second call about the new company coming out around 6:20 AM. I think this is a bit early to be calling.

B&M Services found and fixed my issues quickly. The guy that showed up was very friendly and service was prompt. I love that I can set up appointments online. Much faster than calling by phone and easy to track status. I will continue to use Choice Home Warranty in the future.

There was a very loud and constant metal banging noise while the heater was running. This was noticed when I was running the heater for a couple of times after the long hot summer and the weather got cool enough needing a heater to turn on. Choice arranged the service Tech visit on the very next day after my request. Technician was very professional. And he diagnosed this was due to the exhaust blower/motor. After sourcing the part and the service was completed by next morning. Thank you for your quick and complete service and customer care.

Extreme Appliance was great. They came out and knew exactly what was wrong. Turned in my claim that day. Help me find a good replacement. Was very lucky to have them just waiting for the dishwasher to come in. Thank you so much. Lori ** was my Case Manager for the refrigerator. She was great. She took the time to listen to my concerns. She was able to get me what I was hoping for. Thank you, Lori.

Tech Andy discovered an issue and hopefully corrected it. States if there is any issue within 30 days, to please call back and someone again will come back out to the house and determine if there is more things that can be corrected.

It just needed one phone call, rest CHW took care of it. Process was little slow but final result everything worked. Mr ** and his partner were helpful to find solution. I have total five contracts with Choice Home Warranty. Having multiple contact always working with company is pleasure.

The process was smooth and painless. I am very happy with Choice Warranty! Will recommend to everyone. Very responsive and helpful. They fixed my problem quickly. Customer service was great. Technician was great! The contact person was easy to contact.

prompt and polite, I would recommend Adler Appliance service, they came in with masks and booties on, very respectful when working. The refrigerator is not making ice, Adler found a valve to be bad, that was not letting the water into the ice maker. They will have to order the part and come back and install the valve.

I received a call as I was searching for home warranty plans - as a new homeowner, I did not have a great experience with my first home warranty company as it came with the house. I received additional discounts and asked roughly 4,502 questions. Choice Warranty was patient with me and I felt like I was genuinely cared about. Only downside is it takes 30 days to implement. I'm hoping my year with Choice Warranty is as good as my initial steps!

I had Benchmark Plumbing out to my house and they sent Gabriel who was excellent and I would recommend them highly to anyone. I don't want anyone else ever coming to my house for any plumbing issues except for Benchmark Plumbing. Thank you.

Was very happy this morning when I received the call from Louis. He was excellent in his presentation of the company and gave ALL needed information to make me feel comfortable about the services that Choice Warranty offer. I appreciate his honesty, respect and manner in which he handled the sell. Thank You.

I have had a great experience thus far with Choice Home Warranty. I have received quality services within a timely manner. I put in a claim at 8:30 pm and the next day a technician came out and fixed my heat.

Choice claims the needed repair is fully covered by manufacturers warranty. That manufacturer warranty expired in July 2018. Why isn’t Choice going to cover this repair? Per my contract this is a covered repair by Choice. No idea why you all think warranty is still applicable. It is expired!!!

The tech that came out was very nice and he went above and beyond to get my system up and running. My appointment wasn't scheduled until Wednesday, he called me Monday night came over and found my issue, he came back on Tuesday before lunch and had me up and running in no time. He is a great asset to the company.

Very disappointed, the Technician was not qualified. We were assigned a case worker and 9 times out of 10 she wouldn’t call us back. Very poor service. We had to pay another $45 fee for the drywall repair which CHW told us they would pay but never waived the fee. Very very disappointed. ☹️

This was my first utilization of the warranty. Turner's Plumbing was phenomenal! They had great communication, and I have complete confidence in their work. I would recommend them for anyone else and would like to request them for any later plumbing needs.

The plumber, who was sent to my home, came at time promised. He was very courteous and polite and did the job in record time, and cleaned up before he left. I was very pleased with the whole experience. Thanks, Choice, you've renewed my faith in my investment in your services!

I was so annoyed and anxious after reading reviews on here that stated CHW doesn't pay for anything they always try to get out of it. That's simply not true. Our downstairs furnace went out. It just stopped heating overnight. They sent someone, he diagnosed the problem, and a day later claim was submitted and approved. THEN before the guy even had the control board in for the downstairs unit. Our upstairs furnace went out. Same thing stopped heating overnight. He came. Diagnosed it as a gas valve, submitted paperwork, and it was approved. Based on my experience I will continue to recommend CHW to everyone I know!!!

They came out fast, told me everything they were doing and what was wrong and fixed it no problem! Great customer service, professional and fixed the problem in no time. It was a broken fan on the outside of my unit.

Not happy with the outcome to fix a 22-yr old furnace instead of replacing the unit. The rep offered no help and couldn't understand his broken English anyway. I felt that he didn't really care about what I was saying. My fear is that it may break down in the middle of winter and I will have to keep waiting for you to order parts. It is not going to be fixed until 11/12, so by that time it will be almost 2 weeks without heat.

The person that spoke to me on the phone was very courteous and helpful. The specialist that came to assess the claim was very courteous and helpful. I have used Choice numerous times in the past and always found them topnotch. Then. I am very pleased with choice for my home warranty.

I am pleased to say that both appliances are working great now. And I’d like to thank the kind technician for doing an awesome job on both. He communicated what all needed to be done in a professional way. Customer service was great. Office staff was professional too. I’m very happy with that especially.

Great moment comparing rates, look forward to a long lasting relationship. Will be calling to follow-up on the different service and what warranty is best satisfied the work that needs to be performed. I understand you have an 800 number for faster service..

Choice Home Warranty has communicated clearly and promptly. They have explained procedures and requirements and they have paid our claims promptly and fairly. They gave us a good value (better than our prior warranty provider) and we just renewed with them for several years.

Signing up was very easy. Got a discount right off the bat.... Unfortunately I had just had a repair that if I had this plan I would have saved 800.00. So now I can relax in case I have another. 37.00 a month is a deal!!!!

Jeffrey was great. Took his time to understand the issues and then went about fixing it. Ordered a part that was needed and came back. Always done ahead of schedule than originally explained. Was very happy with the result as noise gone and functionality all on track.

It was 3 days before my heater was fixed. Day 1 my time was 3 pm to 8 pm, the my name was not the technician route. He stop working at 3. Day 2 my window was Saturday from 7 am to 11am, there was no order placed with the technician. I spoke with Choice customer service so they gave me Sunday 7am to 11 am. The technician finally made it to my house. For my inconvenience I should get a refund on my service fee or some kind of gift card.

Request made on July 10th to have refrigerator repaired. @home service tech sent out 7/21/2020. Tech stated he would have to get approval to make repair and that could take a few weeks for Choice to approve. After several calls to @home service approval was obtained but part was needed so now on order. Several more calls. Part was in stock. Tech dispatched. @home service called said part was no longer in stock. Would have to order new part. Now 11/05/2020 Refrigerator still not repaired,

Unit up and running, same day technician arrived and diagnosis determined relay shoot thermostat shot. Technically all new parts on truck with no delay in getting our heater up and running. Technician was very polite and worked in a professional manner. High points on knowledge of hvac unit.

The technician was very pleasant and thorough. He fixed my unit and it is working again. I would recommend CHW to all my friends and family. I was very pleased with the fast service and quick response that I received with Choice Home Warranty.

Excellent service... Agent respectful and accommodating...got help on time. The company that sent the repair guy was very good! The repair guy knew what he was doing and very kind, helpful. We will recommend you for home warranty to our friends.

Choice Home Warranty Service was contracted in September. The process was simple and easy. I was not happy with Young Plumbing & Sewer service. Their customer service and office was poor. They did not contact me as expected. I had to call them too many time. Technician was on time, profession, and was outstanding. He was excellent.

Thank You for helping my husband and I for setting up our new service plan. Andre ** helped my husband and I find a plan with great benefits. With a stressful move, we are glad this part was an easy process.

Garage door opener wasn’t working properly. The remote was not opening the garage door consistently. A technician from E &E Elite came out, very knowledgeable, quick and efficient. He knew exactly what need to be done. He replaced the needed parts. He also gave me pointers on how the system works and how to program it. He did a great job. Excellent value, customer service and satisfaction.

The two service techs did an excellent job of completing my order to replace one bathroom sink valve. They were very fast and knowledgeable in their completion of the task. I will recommend your warranty to my family, friends and neighbors.

Washing dinner dishes, heard spraying water like a shower. Looked under cabinet. Water everywhere spraying out. Turned off water. Closed the sink. Called CHW next morning. They contacted Xcalibur plumbing & A.C. in San Antonio. Derrick came out and found worn pieces, replaced them, no more leak. Fast, tidy, efficient. Thank you, CHW for getting this taken care of in a pleasant timely fashion. Received your email detailing what you paid and what you do not. Thank you. Anne **.

I have been a customer for a little over a year and a half. Home Choice Warranty was the first home warranty company we used. Our dishwasher started making loud noises and not doing a good job, so we contacted Home Choice Warranty, and they provided a technician very quickly. Technician was professional, courteous, and made the appointment time. Technician advised us the cost of the replacement part, which was valued at higher than the dishwasher. Home Choice Warranty and we agreed that it was more cost effective to get a new one. Ultimately, we came to replacement cost that was fair to both parties.

My claim was assigned on a Monday. I called the tech on Wednesday. I said the tech could come at his pleasure. I hoped to make the appointment fit his schedule. The tech didn't call or come on Friday. We had a 3p-8p window. We waited on the inconsiderate NO Show. A tech came on Monday. He was polite, professional, and quickly solved our problem.

We worked with Freddie to establish service. We did NOT go in thinking we were going to go with Choice. We were just starting to compare plans but Freddie talked us into Choice. Good rep and salesperson you have. Hopefully, we will have good service with your firm when and if we do end up having an issue.

I've had a Choice account for about four years, but have had only a few small problems. The garage door problem could not be fixed, so Choice replaced it! I was very pleasantly surprised and must confess that my fears that Choice might not live up to the contract were allayed.

Customer service representative was excellent. Explained all my options, very helpful with pricing and helpful with best price as a Veteran, looking forward to being apart of Choice home warranty, I would highly recommend this company to family and friends.

You denied my claim to repair a leaky outdoor faucet with the only recommendation that I should have read my policy first. I will never ever use Choice Home Warranty again. Very unhappy. Your customer service sucks. Your service doesn't cover anything.

The plumber from Don's Appliance repair was awful. First, he simply never showed up at all on the day he was scheduled. I had to phone him to remind him when the time came and went, and then he said he couldn't get to it till the next day--why not call me to let me know? My tenants missed a day of work to meet him and he never showed up, then they were expected to take another day off from work--that's outrageous. Finally when he got there, he said he wasn't equipped to do the job, and that I should find someone else. Please never use him for any of my claims again.

I employee enrolled me and took my card number...but have not received no acknowledgement of membership, no membership package, no account information. I now will try to cancel the account and request a refund. This is not a way to treat a new member.

Very satisfied with the service rep, found the problem right away and provided the solution. What more do I need to say. It's fixed and I am able to use my sink now. The technician was polite and very conscientious.

My washing machine stopped working. I paid my 60$ co-pay for a technician to come and fix the issue. He determined the problem was with a control board for the spin cycle. This part would cost 390$ to replace. Choice denied the replacement part and provided me with 350$ for a replacement washing machine. If you subtract the 60$ co-pay I already paid them only 290$. After doing some searching, the cheapest I can find a replacement for is $500. I would have had more money than this to purchase a replacement if I had saved my money instead of paying Choice Home Warranty 40$ every month. I think this service is a scam and a ripoff. I would recommend you just save your money instead of paying it to Choice and you will have more money in the long run.

My fridge cost $2,500. When I purchased policy I was told that anything would be replaced or repaired. Final offer was $999. Replacement was far less than my fridge was worth. I feel scammed after long fight for fairness. Agent was good but supervisors were unfair, unwilling to explain basis of offer that would not even cover a much lower quality fridge that I had to pay for an even higher price that offer ($200 more).

Raphael was professional and thorough! He identified a problem that could have resulted in serious damage to our equipment and he remedied the problem! Thank you so much for getting our washer and dryer back in excellent working order! He also provided advanced notice of his arrival time!

Good communication and follow up A+. After the work was done they gave me good advice. This was my first time using this service and I hope that if I have another issue the service and company will be just as good.

Josh is a fine young man & knew just what he was doing!! I was delighted with the entire visit & the excellent results!! He came in record time. I am a senior citizen and do not feel safe if I have to leave the garage door open at night. He was very understanding of my situation. You have a fine young man working for Choice!! Thank you, Weeze **

Luke was a great help to us. He explained things and was very clear with his communication. I have worked with him in the past and it was always a great experience! We really appreciate this coverage and being helped by wonderful employees like Luke.

The business worked around our schedule and called the day before and the morning of our appointment. The plumber came one hour before the end of the appointment window. He did not have a mask, so we provided one for him. He determined what part he needed and left to purchase it, returning an hour later. He completed the job, but after he left, there was a strong lingering odor of cigarette smoke, which was alleviated by burning a candle for a few hours. So far, the problem with the shower he repaired appears to be corrected.

We requested to fix our GE built-in Microwave oven. Technician was scheduled in two days. The company sent us frequent reminder and updating the status of our request. As requested, technician informed us in advance when he was 30 minutes away from our home. The technician was very professional and fixed the oven same day.

Lakishma was very professional in handling my claim appeal. She listened attentively and understood the initial determination did not take into account the main issue. She was able to resolve the appeal while were on the phone, which is very important to me. She was excellent. I would highly recommend her as a claims specialist.

Brian was pleasant and well informed. The assessment was done efficiently and issues resolved. The repairs to the sink will be completed at a later date. All in all, Choice is the way to go. So are their affiliates. I would recommend Choice to anyone who needs insurance.

It was discovered while washing clothes that the sink in the basement area was filling up with water. The water was going down very slow. The kitchen sink area water was backing up due to a clogged pipe (kitchen area leading to the basement).

You would not cover the 3 transformers that were not operating. Very dissatisfied. I was extremely disappointed in the service and the customer service that I received for this repair issue. I also had a bad experience trying to schedule someone to come out here, that works for your company and they wound up calling me late in the afternoon and canceling on me. When I called up to find out why your representative said to me that I canceled. I did not cancel the technician canceled.

Noah, the plumber sent, identified the issue with our dripping faucets immediately. He said he'd make a report and replacement parts would be ordered, and he would be back to install them. He also quickly fixed an issue with our toilet flusher. He's a very nice, friendly young man, and we would welcome him back anytime.

No heat at first. Called on Monday, came on Weds. fixed 1/2 problem because had to order part. Told me I would probably get installed today. They came later & installed part. Very prompt courteous - Uptown Heating & Cooling.

Furnace started making noise at 1:30 am. I went online, filed ticket and within 5 hours there was an email with contractors information. By 9 am, Choice representative called to check on the order. Repair person arrived at 8 am the next day and repaired immediately. Great service.

Technician found cracks in the fire chamber. Technician scheduled within 48 hours of the call. He called in advance to let me know he was on his way. Showed up on time. Explained the situation to me and showed me the pictures. Called the home warranty company from right there on the job. Professional experience. Don't know what else to say. Good job!!!

Choice was great, love the online repair request, makes the process go very fast. The person who did the work was very efficient and in and out in no time. I only wish he had left paperwork so we would know what was wrong with the system. My 18-year-old daughter was at home but did not think to ask for paperwork.

When purchased Choice, we were told if appliance breaks it would be fixed or replaced. Instead of replacing my electric double self cleaning oven, I have been given $699 credit toward replacing it MYSELF!

I bought this warranty for peace of mind with my heating and air unit. My heat has not worked for 5 days. Once someone came I was told Choice Home Warranty denied my claim and I had to pay. Not good and not what I expected having a warranty. This will be my last year with Choice Home Warranty.

The JAS Appliance Repair techs were great, very friendly and knowledgeable. They replaced the Cadet wall heater in about 30 minutes, great job! The only thing they didn't know about was to check the thermostat in the bedroom. I mentioned that when I called Choice, and submitted the claim.

He explained everything and also told me that I needed to sign up today to get the special price. He seemed very knowledgeable on it and he said that it doesn't matter on the age of the place at all.

My gas heater was not working. I had a quick response from claims rep. And quick response and schedule time from Lynn Co. They resolved my issue on the first response out. It was nice to have heat in my home again after 4 days being without it.

Bennet air conditioning came when he said looked at air conditioner and advised that the company that was there last week did not service the air conditioner. He took pictures and showed me. I was very happy with him. Thanked him.

Dan, from the plumbing company, did a wonderful job and was very responsive. Unfortunately, it took your company a while to reach him and have him come. It was some communication difficulty either with you and him or his office. But in the end result, we are very happy with the with what he was able to do for us and with us.

I feel totally betrayed by Choice Home Warranty. I was a loyal customer. A service technician diagnosed that my AC unit malfunctioned due to "normal wear and tear". My claim was denied unfairly due to the cost of the repair.

I submitted a claim to repair both my washer and my oven and they were quick to reply with a vendor and appointment time. Customer service was great! The repair man was friendly and professional. The issue was resolved quickly.

Our A/C unit broke and we call for service. After a couple of days, Home Choice could not get us any company to come over to check our problem. They told me to get a company of my choice to check our problem and send in the report for a claim reimbursement process approval. So a couple of days after, we got a A/C tech and send in the report and got an approval to fix the unit. Today the unit was fixed.

The young man was very friendly and knew what I needed, and was able to give me the price range in which I could afford so thanks. I've been looking around from a home warranty with a few other companies but nothing came close to this price as well as the deductions which I can live with so I'm very very so happy.

I have only had two claims but both times they were approved, the companies that came to my house were professional and did great work. I have had no complaints thus far, and was happy to renew my policy again this year with Choice Home Warranty.

Pump failed and was tripping circuit breaker. Pump needed replacing. Repairman was a good communicator, prompt and efficient.... He replaced the pump and left the work area neat and clean. I would highly recommend both Choice Home Warranty and this service provider.

Bathroom was left with water standing behind toilet and also some in front of toilet plus floor was dirty. There was something black left on the toilet bowl that was not on it when they came. Toilet lid was dirty as was rim of bathtub. So who had to clean up their mess? I did. They also left job not done right. Toilet paper wouldn't even go down until it was flushed right, 3 times to be exact. The young man who came yesterday knew what was wrong the minute I told him. Thank God for someone who knew what he was doing. He took Kleenex and wiped up the few spots of water that were on toilet. Nice young man.

Technician was pleasant to communicate with and fixed the issue satisfactorily. I spoke to him about scheduling and he was responsive and accommodative. Problem has not recurred suggesting the work was done right. Claim was easy to enter and got a prompt reply. Thanks.

The Plumber thoroughly explained The problem I was having. And he showed me how he Was going to fix It. He also suggested To me further actions that I could take to avoid this and other problems in the future.

Quick to get technician out and resolve issue. 10/10. Very satisfied with all aspects of the claims and service. I have no complaints. I will continue to utilize this service with our home and future homes and will recommend to all.

First claim in 2 years with your company. The company approved the technician’s recommendation to replace the microwave/oven combo unit, which caught on fire, but only offered $699 for a comparable unit I will have to pay just under $2,500.00 to replace. Ric **.

The CHW team assigned Appliance 911 to do the needed repairs. They were professional and courteous. The repairs were made in a timely fashion. I can't think of anything negative to say about the whole process. The team had the necessary repair parts on the truck. They masked up and tried to keep the correct social distance.

CHW pushes clients and vendors to use the awful online process to get things done. It is inefficient, ineffective, & not genuine. The experience is terrible for vendor and client. The focus you push clients that way is you save money but it doesn't work if the process and experience are not good.

I have NEVER had the experience I had with the service rep putting in the wrong service order like this one, 3 different times with 3 different reps I told them I needed a plumber and the work orders were written up for a washer??? Plumber made up for it, he was professional and got it done. Thank You.

The technician arrived earlier than expected. He was very professional. He diagnosed that the furnace needed a thermostat, the technician ordered a new one but I haven't heard from him or Choice Home Warranty of when it will arrive for installment.

After calling Sunday to make a appt with Choice Home Warranty and they not being able to process my request. I had to call again on a Monday to schedule the appt and was hold forever before having someone call me back. The technician came the next day and saw the problem with my oven and fixed it immediately.

The initial question dealt with the technician and he was great. I cannot say the same for your company. I have already written to find out how I can get the balance of my premium back. I am not interested in dealing with a country that hides behind "fine print" in their contract. I will be careful to steer people away from your company unless you fix my fridge.

So far everything is going smooth. I’ve submitted my claim and it was easy to do so. I got a very quick response and the technician is very friendly and accommodating. That is as far as I’ve gotten so far, no work has been done yet. But I’m confident that the last of the process will be just as good.

I had the service rep come to the house. After a couple days you said, "Congratulations Good News. Going to replace your ovens as cost for repair outweighs replacement." Not really good news for me. A replacement item will cost upwards of $4000. It is what it is.

Jon came out quickly and diagnosed our heat pump issue very quickly. And was able to fix on the spot so we could get our heat back on. Would recommend Myers heat and air to a friend for sure. Thank you for the quick response.

Extremely pleased with promptness of Choice and HVAC choice was excellent! I had an issue with hvac system and someone was scheduled to be there the next day. That’s excellent. Service technician was efficient and extremely knowledgeable. System running great now!!

All great so far. Customer service was so kind and will walk you thru the whole way. Awesome!??! I would definitely recommend to a friend or family member and I have already. Thank you. You all be safe and have an awesome day!

I called expecting to get the same kind of quote and policy description I received from the other companies I've contacted recently. But no! Elliot was extremely helpful, knowledgeable and eager to check on any additional options. I realize he couldn't have offered what he did had the company not put these programs in place for him. So thanks, Choice Home Warranty -- and your great representative, Elliot!! You've made my day!

I was able to call Home Choice and easily put in a claim for my broken furnace. They did the work for me in providing a HVAC repair service that came and fix the issue. Home Choice covered it. Great Service!

I called in claim for repair of wall heater on Monday and repairman came the next day. Excellent response and turn around time for the repair although the repair could not be made due to part not being available and unit not covered by my contract.

Great Service by Heating Company (Arktikos AC and Heating). Technician was quick to spot the issue with unit and replaced the failed sensor part and unit was working quickly after repairs. I was very pleased with the service and repairs.

Water Heater most common issue is that overtime Tank will rust and leak. Choice Home Warranty says they are not covered. This is their Excuse, "Please refer to our T's & C's Section D number 6." CHW is not responsible for Main, Holding or storage tanks. Even the common issue is not covered.

When I bought this program I was told when an appliance went out you would find someone to fix it or purchase a new one. You did neither. You said you would sent me a check for the wholesale price. I cannot buy wholesale. I have to give retail price so you do not tell the truth as a sales pitch. I will let others know.

Todd **, was very courteous, friendly, helpful and professional. I will definitely recommend a family or friend to him. His service was great. The deal is better than some of the others offered. Thank you, Choice Home. Keep up the good work!

Matt did a great job of assessing/diagnosing the issue, and listening to my concerns. He had a solution in a short period of time, and I appreciated the time Matt took to explain everything he was doing. Also, THANK YOU for taking the time to explain why you had to make another appointment and scheduled it before you left the house!

I read up on this for a few weeks. On many of your competitors. You were rated the #1 company in this business. I had this service a few years ago then I dropped it. Cannot remember who. Now 75 and really need this type of service especially electrics, plumbing, Hvac. GIVE you guys an A+.

He was super nice, very informative & broke everything down in a very simple way and it made sense for my wife and I. We look forwards to working with the company and hope it is everything that was promised.

She is well trained. She knows your products very well. She was friendly. Actually enjoyed speaking with her. We had a pleasant discussion about your product and she convinced me to purchase a plan. The gets my very highest recommendation.

No AC. System wouldn't make contact. Needed to replace a compressor and a electrician needed to do some work. Both techs did a fine job. I was satisfied with the job they did. Now everything is working. Good job by all.

The service technicians were very professional and identified the problem quickly. They explained the issue with the home furnace. The part replacement was completed within two days. I would recommend the contracted heating company to anyone that needed furnace service.

It didn’t start off the best since I had an appt set for Friday 10/30 and no-show. I called to see if they were still coming and somehow it was scheduled incorrectly. I was able to reschedule that Monday and Ronnie was great! He was able to explain the issue thoroughly and made sure I was satisfied with his work. An important piece to point out is I could only pay via cash or check so it would have been nice to know that upfront from Choice Warranty since most vendors accept credit cards. Where your company falls short is almost everything is excluded from coverage in the warranty so only the bare minimum is actually coverage by Choice Warranty.

My Heater and A/C are not working. They have to get this replaced. The local Tech will be checking this out later today. They will be here between 3 to 8pm to check out what isn't working. I hope they resolve these issues. Fyi.

I submitted a claim for leaking and not flushing toilet. After the technician visit and recommendation a replacement was denied. I appealed and tried to contact the case manager assigned to discuss the issue and CHW has given me another person name. Not happy with this claim so far.

First service request as a new member. I was disappointed that with a Total Plan coverage I had to pay out-of-pocket for this service. The contractor was on time, very knowledgeable and professional. I chose CHOICE because it rated at the top 5 home warranty company. I hope to have a more satisfying experience in the future.

The representative with whom I spoke was very knowledgeable and willing to answer my many detailed questions. He looked things up for me, and offered me numerous discounts that made the service more affordable and attractive. I had been unable to speak with a representative when they made two calls the previous day and scheduled a call for the following day at a particular time. I was quite surprised and pleased to get a call at the scheduled time.

First off customer service experience was great. She was professional and really nice and was very helpful and they didn't took long to schedule my appointment for my water heater. Thank you. Choice Home Warranty will always be my first choice and I would definitely recommend someone...

We requested someone come out and see why our A/C won't come on after a certain time in the evening. The gentleman that was sent was so kind and professional. He explained everything to me. Although my husband is convinced that something is actually wrong, he just needs to follow the instructions given as far as saving our compressor.

What a total rip off company!!! They couldn’t find me a repair company because it was the weekend...I 100% understand that. Monday morning I called CHW to discuss and was pushed to find my own repair shop and be reimbursed. I found a company that was at the house within an hour to assess and order parts. Now Choice Home Warranty is refusing to reimburse me!!! This is an awful business model and they should be ashamed of their actions!!! This situation was not my fault and I should not have to eat this bill!!!

Very nice tech. Crack in piece in tank which caused toilet keep running. Daniel was very knowledgeable and polite. My request for service was taken care of very quickly. I would recommend this company again. Thank you for the prompt service.

I had to pay an out of pocket additional $240.00 to replace my Dryer. Had an electrical problem and fried the controls. The service call was very good by DDB Service. I recommend them for any service on all appliances!! Thanks.

Technician very knowledgeable and friendly. Still upset because I tried to get this repaired earlier this year and was told it was not a covered item. I filed an appeal and never heard back from anyone. I strongly felt it was a safety issue.

I called Blue Water Climate Control (865-299-2290). When they came out I remembered the Choice Home Warranty. They stated that they were one of your businesses that you use. The young man that looked at my furnace said to contact you and see what happens. Choice Home Warranty did indeed respond immediately. I was so glad that I did purchase the warranty.

Excellent across the board _ super response time and great service - they set up appointment quickly and the tech was here the next day and Vinnie (tech) was outstanding _ couldn't ask for me _ I will definitely recommend.

Technician was super informative, pleasant, and observed Covid restrictions. Sadly, the required work to fix the problem was not covered and was considered an "exclusion". I would recommend the technician again, but not your warranty as almost everything that needs repaired for various appliances is an "exclusion" and I could pay less for Angie's List to find reputable service. Your laundry list of exclusions makes your "warranty" obsolete when an actual problem has occurred.

Outstanding service! Would Recommend the Technician to Family and Friends!!! Looked at Machine and went into action. Called and kept me aware of the process. The Technician made me feel that he understood what I was experiencing. He took ownership of my broken washer!!

Ronnie ** from Dynamic Heating and Cooling came. He was friendly and helpful. Very apologetic because was not able to come the first day. He knew what he was doing and didn't take long getting the heater fixed. I would recommend him.

Prompt, friendly and professional! Great job! I would highly recommend him and hope that he will be sent to our house if we need repair work again. I would be glad to call him to do a repair that would not be covered under the warranty too!

Shane was great. He was very accommodating when I needed to move our appointment so I didn't interfere with our incoming guests. Communication was great, he returned my call within minutes. He was quick, clean and accurate. I no longer have a hot water problem!

Responsive and timely response to all claims. I would recommend to any household who want a trouble free home warranty service. I have used their services for many years for my prime residence and also for other properties. Their pricing is very competitive and coverage is quite complete.

The technician was professional and respectful of our time. He called when on the way to the repair. He worked diligently and consistently to successfully repair my refrigerator leak. I would certainly recommend him to anyone in need of his services and will recommend others to CHOICE home warranty service.

It took a while for you to locate a repair man and then it took a while to schedule. The button to reverse the fan Was stuck. Not a major problem but one I could not take care of myself. The gentlemen were courteous and followed virus protocol.

Plumber, from Gene's Plumbing Services, found an issue that was the probable cause of our water pressure issue and also verified for us that the hot water heater was functioning properly. Left instructions for us in case anything went wrong.

The repairman called in the morning and actually arrived 3 hours earlier than his scheduled time which was great. He wore a mask however did not use booties to cover his shoes. He was polite and friendly and diagnosed our problem quickly.

Our technician was on time and very professional. They knew exactly what was wrong and fixed it quickly. The area was kept very clean. We used our dryer last night and it worked perfectly! Could not be happier. We appreciate that they came as soon as an appt opened and we also appreciate that during a pandemic they wore a mask and maintained social distance. We appreciated the service and that we can do laundry again. Thank you!

I was told that the tech would be to the house between 7-11. We were waiting from 5-12pm. No one called, no one showed up. Door still does not operate???. We scheduled our entire day around this window so we would expect a new contact and the service fee to be waived. Thank you.

Shane was a marvelous Technician. Very Knowledgeable and quick but took his time to make sure I was satisfied. Sears Appliance repair was a great choice and the personnel at Choice were very concerned & caring. Definitely a great value. Thank You Choice Home Warranty.

The response in getting me assigned to a vendor was very timely. I was referred to Mr. Smiths Home Repair. They were swift to come out and diagnose my problem. I was upset when I received your letter stating that my claim was not covered. However the repairman called Rheem and found out that the water heater was still under warranty. They took care of my problem. So thanks for referring me to Mr. Smiths.

I received prompt referral service once I had made the call for repairs. The workman explained his findings and recommendations in a simple manner so that I could understand. I appreciated the use of mask, gloves, and shoe covers, and COVID precautions.

Great experience! He was professional, on time and courteous. I would definitely recommend him/his company to friends. We woke up to a very cold room downstairs and when he left, it was nice and warm. I am glad Choice found someone to help us so quickly!

The best testimonial I can give is I currently have THREE homes under warranty and just recommended a fourth. They plan to sign up today. My first claim was handled well and I received a fair price for my replacement product.

I do not remember the name of the woman who assisted me but she was GREAT! She was very professional, courteous and knew what she was doing. She could not have done a better job as you cannot improve on 100%. I am aware that some coaches say to give 110% but that simply shows they failed math!

The technicians came earlier than expected which was fine by me. They called and texted first to see if it was okay. They fixed my water heater and explained to me what was wrong and now that it was fixed, what to expect. They were very helpful and informative.

Very helpful, had problem with heating unit and they got me an appointment within hr and appointment was scheduled for repairs to be done within 48 hours from first contact. I have never had thing done and have an appointment setup so fast.

Your initial email said my appt was on the day after I entered request. It was reset twice, meaning I lost 2 days of work. That's unacceptable. And I believe it warrants a refund. I had no issue with the contractor that came out so he doesn't need to call me again. Had Choice not said for me to expect service the next day, I wouldn't have had to miss a day of work.

Great job and nice person, did pretty good service. Thank you. He did fast and well. Yes I can recommend home warranty to my friends. I am so glad that have Spanish customer service. This service can help anybody.

The main pump for my pool was not working properly. It has not been fixed, but the technician I am working with, is helping greatly. Additional problems have been identified as work is continuing, and the tech is working with Choice to get everything resolved, and get my pool working again.

Real easy and was a pleasure speaking with rep. He explain what my coverage cover and how to recommend a contractor of my choosing. Sounds like a very respected company. Heard about them thru ads online and tv through I give them a try.

Tim with the plumbing case extremely knowledgeable and helpful. However the other cases I have outstanding have been treated poorly. I have tried to call the case managers but do not EVER get a return call from CHW. Very frustrated.

Many thanks to Ms. Brittany ** for reaching-out to renew our current, existing service agreement w/ Choice Home Warranty. Brittany was helpful, knowledgeable, courteous, and professional. I would recommend Brittany to anyone, as well as Choice Home Warranty as a service provider. Thank you!!

Response time was great. But I requested a company to do the job. Yall keep saying you called them I've been in contact with him. And not once did yall call. Why could you not just send a work order to his company. No other company has reached out to me he already does work for yall. And he has dont work for me in the pass. I just wanted someone I trust. And you keep send me emails say you called. Him. Just send him the work order.

Keeshon was amazing and very helpful in helping me select the correct plan for my needs. He explained the plan exceedingly well. I feel so relieved that I have Choice Home Warranty covering my new home purchase! I am a senior so it's important to feel secure that if something breaks it can be repaired at a lower cost. Thank you!

First of all, Chantel V, should get a great big raise! You are very lucky to have her on your team. I'm not sure I have enough positive adjectives to describe our interaction. She was highly professional. Explaining all of my options. Telling me about discounts, coverage and all the information, so I could make an informed decision. She was polite, respectful, and a joy to work with. With the way things are going in the world, she was a breath of fresh air! My neighbor told me about your company and I am delighted to be a customer (for life). Chantel was the frosting and cherry on the cake, hope you know what I mean. Thank you and thanks to a wonderful young lady, Chantel. Please commend her on a job WELL DONE. Thanks again, Mary ** (A VERY satisfied customer!!)

The service was excellent. There wasn't any need to speak with a representative. I submitted my claim online, received an immediate response, my claim was submitted to a worker who arrived at 9am the next morning and repaired the damage. Excellent service.

A tech from Ace of Spades came to check on the garage door now said that he could not repair it but needed to be replaced the door. So now I’m waiting for your company to respond. Thank You.

I have your company already for my home warranty company. I had a technician come out to look at my garbage disposal over 2 weeks ago. He submitted the claim and has not heard anything back from anyone. I have tried calling several times and cannot get through. I have actually been hung up on several times after setting on hold for over 20 minutes. This is terrible customer service. And you think I'm going to refer any of my family or friends to this company. I knew it was a bad idea to re-sign with this company. I should of learned from the previous year of terrible service.

We called Home Choice Warranty to get service for our 6 yr old dishwasher. A case # was assigned and within 2 days an A&E service tech. was assigned and at our house. He spent 10 min reviewing the problem and submitted the results over the phone. There was some delay while Home Choice was making a decision on what to do, repair or replace. The decision was to replace the dishwasher, we were notified by home choice that evening as to what they were offering as a replacement value, which I declined.

I was in the market for a new home warranty service. Just as I was deciding among providers, Choice called, answered my questions, and offered a good "deal" on the same service I was getting elsewhere. I hope they respond well when we need them. So far, best and fastest answering questions, most reasonable coverage rates.

Technician came early and was very professional and helpful. He repaired the dryer and checked the washer for leak. Only needed to tighten up the connection in the washer. High recommended....The customer service person (Moses) was exceptional. He is a keeper!

I have called Home warranty twice and they have been very responsive and very efficient. They took care of my problems. I highly recommend their service!! If you want good service then contact Home Warranty. Repair reps do a very good job!

The washer lost power during a wash cycle. The repair person was polite and knowledgeable and was able to quickly diagnose the problem. The part has been ordered and am waiting on the follow up appointment to be scheduled sometime this week.

I have had great success with Choice Home Warranty. This time did not have to speak with anyone. Just went online filled out a few blocks and hit submit. Within a short period of time I had an appointment with date and time. Really fast. Thank You!

Please use this technician for future repair work. Alex was prompt and did a fantastic job. He was very professional. He was on time and had lots of knowledge regarding this type of repair. He fixed our problem on his first visit. He brought with him the parts needed.

My fridge was not cooling down and I called customer service on Monday. They contacted me that afternoon and scheduled a technician to come out on Wednesday. He arrived on time and was able to fix the problem in a timely manner. He is very knowledgeable and showed me the problem. Thank you.

Too slow with my problems, solving the problem with giving me the one half of the cost of my washer and the refrigerator, I had to call because the person that they appointed me for my case never called. I am not too happy. Had visitors 2 times and had to buy ice every day for the water and sodas for a month.

Wow. Put my claim in on a Saturday and had a technician at my house Sunday morning. The technician diagnosed the problem and within ten minutes the claim was approved and my garage door was fixed. Great service that was done fast and technician was polite and got the job done quick.

I put the order for my failed sink disposal and within just a couple of days Choice had sent out a professional plumber who changed it out and made sure we didn't have to worry about the issue anymore. Thanks, it was great!

I had to wait an extra week for my AC to be fixed. I took off a Monday and waited on repair guy who never came. I called that company directly the next day and they said they never received an order for my service from you guys. But that week later all got fixed and AC working fine.

Service Tech was 5 Star--Choice Home Warranty was barely 1 star. Seems to me my dad was simply scammed by Choice Home Warranty. CHW never fails to disappoint. Originally CHW talked my dad into their Premiere 3 year Plan for Vets with a Quarterly payment plan. CHW then proceeded to take money Monthly instead. I had to talk to supervisor to get them to credit him with the $60 service fee they originally agreed to. Customer service phoned dad 2 or 3 times a day for the first week enticing him to sign up to protect his investment in such things as his central AC system--and when he has a problem will not cover Repairs...

Just moved into new condo and had issue with faucet that would not shut off. Notified Choice online and was set up with plumber in fairly short time period. Plumber arrived on time, was competent and issue was fixed in one more visit. I am satisfied with Choice with this issue. Only thing I had concern over was that system seemed to be designed to require second visit.

Choice Warranty was quick to get someone out to fix the issue. Within just a few hours they had a tech scheduled. The tech was great and got the job done. I would recommend Choice Warranty to my family and friends.

The Serviceman was very courteous and explain what was wrong and what needed to be done to fix the issue and Choice agree to paid for it all. The only negative I have was it took 5 days to get an appointment. I would recommend Choice Home Warranty to my family and friends.

A tech came on 10/24/20. I gave 5 stars because he came the day I called. He said he had to get the order approved. I received an email from Choice, that it was approved, but have not heard from the tech.

I had a horrible experience with Choice Warranty. My A/C froze and it needed a new part, the part was under warranty and they said we had to pay $75 for processing. My A/C is above 2 years old. They would not approve the AC to be fixed unless we pay for the labor cost of $250.00 because they said that the part was Rusty. There was no rust on the part because it's a almost new AC. A supervisor finally call back and said we had to pay $100 of the labor cost. We had to wait another day to get it fixed. I wear a trach (I breathe through my neck) and I'm on oxygen, it was a bad experience, it took another day for them to approve and we had to pay half of the labor cost. This was so wrong that I cried and cried and cried.

In claim appeal 3-4 weeks. Tried contacting claim person for 2 weeks. Vacation one week. no response the next. New person was assigned. She sent email stating contact efforts of email and phone call. No record of contact, call or message left. I’m not happy.

The communication with Choice Home Warranty is horrible. My faucet was leaking and I called choice home warranty. The technician was really helpful but choice home warranty won’t cover the price of the faucet. I had to pay for the faucet and the $65 service fee. I called choice home warranty and they were so rude on the phone. Specially someone name Adam.

Fair rates, I have not needed to use the service yet. I entered information online at ** and within minutes on a Sunday afternoon I received a call from Choice Home Warranty. The representative went over my plan, after offering me an even better promo rate.

Your representative was professional, knowledgeable, and pleasant. He was not forceful at all as he shared the benefits of the warranty. I would recommend your company based on your agent. I hope your actual service is as good as his presentation and demeanor were.

The TECH was GREAT! VERY HONEST WITH WHAT HE HAD TO SAY....That’s more than I can say about CHOICE!!! IT IS CHOICE Home warranty I have an ISSUE WITH!!!! I will not renew in 4 yrs or whenever it’s time!!! NOT HAPPY WITH CHW!!!!

Excellent and professional way of giving service. Very knowledgeable and willing to look into details and give solutions and get the work done for the full satisfaction of the customer. As whole the whole process of getting the service was really wonderful. Each person involved in the process are to be appreciated.

The technician was late. He was scheduled to arrive between 8 AM and Noon. He did not show up to the house until 3 PM. He did not call or text that he was going to be late. Once here, he fixed the problem promptly.

I called CHW yesterday and was told repair in 24 hours. I received text from Sears today would be here Tues. My first time using CHW, very upset. Now I need to find a laundry to dry all my wet clothes.

My heat was not working. Filed a claim. On Oct 31, 2020, the technician came to fix the problem. The night of October 31, 2020 my heat stopped working. The morning of Nov 1, 2020, I called Choice Warranty to attempt to have someone come out (it’s freezing in my home). No one answered though the website says Choice Home Warranty is 24 hours. I paid my service fee of $65 for nothing and now I have to pay for a company to come and repair the furnace since my warranty company is unavailable. Very dissatisfied.