Choice Home Warranty Reviews

We started the first clam at the end of June. When we finally thought it was resolved it had taken so long that a new claim number had to be issued and we had to start all over again. It's mid-November and we are still fighting the claim and paying for the work out of our own pockets. What a joke! The final claim shown is for our furnace. It started end of September, again we are in mid-November. We have had below zero temps and after 17 phone calls and complaints FINALLY we are getting the work done today!

Sales rep was very professional, knowledgeable and courteous. He provided all the information I needed to make a decision to get the service. The prices he quoted are competitive and fair. I am not able at this time to evaluate the service!

I have been with this company for 2 years and have never filed a claim. My water heater began to form a small leak so I finally put in a claim. They sent a plumber out and the plumber decided the heater needed to be replaced. Upon submitting this information - Choice Home Warranty informed me they do not cover water heaters even though it says on the contract and shows a water heater on their website. Avoid them at all costs!!

She was very helpful explaining Choice warranty plans with coverage and the monthly charge; she also advised she will email my policy information. Also if I have any questions she provided her contact information and the call back number for additional questions. Great job.

There was a strong smell of burning wire in the master bedroom. Choice Home Warranty scheduled the electrician for the next week. We called the electrician and requested to come ASAP to locate the source as it is a fire hazard. The electrician came quickly upon request and located the faulty plug and replaced it.

The Service guy arrived within the time limit set to be here to service my gas furnace. He kept me informed as he checked the furnace over. Not only was the man very polite, he assured me all would be fixed before he left.

Our AC unit only runs for 10 minutes at a time until it shuts off and we were told by CHOICE HOME WARRANTY until it stops running it is not covered. So they expect us to go out every 10 minutes and reset the breaker. The excuse the use it that this is not normal "wear and tear", our unit is 14 years old, how can it not be normal wear and tear? The wires are thinning out and creating a ground short. Very poor coverage, and there is no appeal process, they just deny the claim and that is that. I sent in 2 different diagnosis of the problem, and they refused to accept the facts. One loophole "they found" in the coverage releases them from liability. Not right!!! That is not the way business is done. Don't choose... Choice.

I could not find our policy and needed to find our policy number to make a claim. Representative was extremely helpful in verify contract and accepting claim information. Her responses were prompt and courteous.

CHW sent me vendors that constantly say that the part I need is on backorder. I've been waiting for 2 months for a part for my basic oven. When I call customer service, they have not been helpful. They just repeat back the information I know: the part is on backorder. we've contacted the vendor and they plan to call. But I still don't receive a call. When placed on hold, they hung up and did not call back. I plan to cancel my service.

Always an excuse to try not to cover repairs. Should just get my money back so I can actually something repaired. This time you told the tech that the part is not covered by the warranty because it should be covered by the manufacturer on a 3 year old dishwasher. I've yet to receive a call or email explaining this to me by Choice reps.

I feel that the person who took my claim info on phone was not knowledgeable at all, he kept asking questions and I told him I was not sure what he needed. We had water under one of the sinks and I could not tell where it came from. He kept asking stoppage or leakage. I did not know. Took days to get serviceman and it was an A/C company that does some plumbing. He did not find where it came from, so I paid $45 for a A/C repairman who could not diagnosis the problem. Serviceman was very nice.

The tech came on the time. He said found the heater assembly part at Lowe's. He then Picked the part up for the hot water tank that day and fixed it that evening. He Did everything I could ask of from a technician. For these reason his Excellent service makes me feel comfortable about having Choice Warranty.

My water heater seemed to be leaking and I contacted Choice about it. They quickly dispatched a team then rebooked another due to a conflict. Team was very professional and candid and installed a pipe to redirect water. Recommend use again.

I was pleasantly surprised with the plumber that was called out for my toilets backing up. I received an email with the time for my appointment and he was early. I was driving home and he offered to wait for me and not go to his next call. He was very informative and polite. The end result my part was not covered under the plan be he was helpful in getting me a solution so I can utilize my facility.

I received an email indicating a 5pm arrival time. When no one arrived, I contacted the repairman and learned that his GPS directions had taken him to a completely different city, and he was still at least an hour away from my home and actually arrived at 7pm. He noted the broken upper door latch actuator and performed no other inspection or test. In fact, I had previously unplugged the unit, so there was no way that he could have determined that a power failure had occurred or caused the damage to the actuator. In fact, since it is a plastic part, a power surge would not have caused part to break.

This is the same toilet that was "Rigged" not fixed in march 2020; had no response from you at the time when I said it was not fixed; only rigged. Jeff of Knight Plumbing of Kyle also did not fix but did replace a much better repair than the wiring that was done in march. I paid the $65 labor cost to knight plumbing but feel you should reimburse me as the toilet was not fixed in march. Jeff took the time to explain the problem and show me his better way to repair so that I no longer have a flushing problem.

Took a little longer since we said that we had to turn off the water to the whole house till it was fixed, and that didn't seem to be mentioned to the servicing party. Thankfully we were able to get the service tech out here sooner than the original time scheduled. The tech was very helpful and would recommend him any time.

Service provider showed up within the specified 4 hour window and was kind and courteous. He collected the fee and immediately went to work. He cleared the drain to our washer in no time flat. Would recommend to anyone with plumbing issues for sure.

Well pump seized up. I replaced, primed it and still cannot get water. What is really bad or worse is that I forgot I have Choice warranty and I love having it. I'm a senior citizen and just can't do these things no more.

Requested service using the online portal. Received confirmation within a few hours. We received service very quickly. Called to confirm service needed. The serviceman arrived on time. He was very professional and friendly. Made the repairs and explained what the problem was.

Choice selected a repair person who volunteered to show up a day early, but didn't. He called and confirmed the original time. The repair was made quickly with the owners help. The owner supplied a clamp and the job was done!

This home warranty has been a waste of money. Every single time they come up with multiple ways to not cover things they initially said would be covered. I will never recommend them. The only positive is that the service professionals they sent out have all been very nice and incredibly apologetic for the warranty not covering anything.

My claim was Denied due to technician not putting in the correct information. He said we needed a new roof but we understand they can repair it. That’s what he just let them know it can be repaired not a new roof.

Was able to isolate and replace bum circuit breaker that controls my stand alone spa. Working great now. Technician also replaced a couple of light bulbs on front porch when I only asked him to show me how to take cover off.

The Tech was very professional. He had on his mask and arrived an hour after the range the customer timeframe range of 3-8pm which I was very happy about. That was a wide range to have to be available for service. The Tech explained the problem with my dryer and he explained what the next steps would be and he let me know what the turnaround time for resolution would be.

Jesse was on time and did a great professional job! I recommend them very highly. My AC was broke and he had up and running in no time. Choice Home Warranty has been a great service for us with this being our first year of home ownership here.

The appointment was for next day, excellent. Gave me a timeframe, but my tenants have to work and then called to the technician assigned and this person was excellent also, he did the work at my convenience. Also very good customer service.

The technician was a no show no call on the day he was scheduled. He did call me the next day and came right over. He was friendly and did good work replacing a fuse and cleaning out the exhaust vent.

The technician was prompt, although he was not wearing a mask. He was able to remove and reset the GFCI without replacing it, stating that maybe a piece of debris behind the wall had kept it from resetting. I asked him if he could go ahead and replace it, since GFCI outlets are known to wear out after a decade, and this one is 13 years old. He said he could not without Choice’s authorization, and he was unable to get through on the phone to Choice. I suppose I am happy for now, but if the GFCI trips again and does need to be replaced, I hope not to have to pay the $65 again.

The technician arrived earlier than expected. He was very nice, prompt and courteous. He replaced both washing machine hoses and adjusted/loosened both cold and hot faucets which run the water from the wall to the washer. I am very pleased with his work. Well job done! Thank you again.

No pressure at the shower valve. CHW send the plumber to check. The plumber said to replace the valve. CHW do not like the plumber answer, they send another plumber. The plumber said something restrict the valve. CHW won't replace the valve because it's not from wear and tear. The valve restrict is from wear and tear.

Customer service was outstanding by Choice Home Warranty and the company that was sent to do my repairs AllStar Heating and Air. They were very prompt and friendly and explained everything to me that was being done. I would highly recommend these companies to anyone who cares about their home. I am very satisfied!

After yearly check of heating/cooling systems, we were told 1 of the AC units not working well. CHW sent someone out the next day, He said it needed Freon and even tho unit is @ 30 yrs old, it does still work. He admitted, as did the 1st guy, it’s smarter to replace it b/c of its age but CHW won’t do that while it still works.

My 'choice' :) to go with CHOICE Home Warranty was partially based off of a great conversation with Shawanda and her ability to answer all my questions about what was covered. She let me know about the different offers to lower my monthly payment if I signed up for 5 years. I feel I will receive the value for my hard-earned money by going with CHOICE and will recommend CHOICE to my friends and family to get both of us an additional month for free!

The service received on my claim was quick and the assigned service company was professional and on time. One of my biggest concerns with a home warranty is the quality of the chosen service provider in the dispatched network. This far out of 4 service providers 3 have been excellent. Thank you.

We bought a new home and needed our locks rekeyed. The process was convenient and easy. The locksmith was able to come the next day. He worked quickly and efficiently and was very polite and professional. The service saved us almost $100 if we would have gotten the house rekeyed ourselves.

Technician was excellent. Punctual and efficient. But I am extremely disappointed because my claim was rejected. If future visits are needed to fix the unit I will probably end up with more rejected claims. I am considering very seriously to cancel my contract.

When I call to file a claim it was very easy, the customer service rep was awesome. The contractors that have been sent out have been very prompt and completed the work in a timely manner. I will recommend to a friend.

Don't waste your money. Had a appointment no show. Then another they show and said $300. So you pay for coverage you don't really get. They said my dishwasher went out 2 days before my coverage started. This is after they have taken out 2 months in a row of payments.

Our overall experience with Choice was horrible!! The ONLY exception was ONE representative I spoke with named Richard! He was polite, courteous and professional and really seemed to care. All you other reps should be fired! Either foreigners that are very difficult to understand and talk like robots. The process has been insane and unacceptably slow!!!! Lies told to me AND your vendors by representatives. Zero attention to detail!! Your company and most representatives have made it clear that we have no reason to keep Choice as our home warranty!!

I had a lack of heat in my condo and I contacted Home Warranty. They fixed me up with First Class Air LLC the next day. The tech came out, his name was Weston, very professional and diagnosed the problem within fifteen minutes. He came back the next day with the part needed and installed it on my water heater. I recommend him and the company for the excellent service received.

The technician who came to my home was pleasant and professional. He assessed the problem with my stove. He ordered a part, returned and installed the new part in a timely manner. Loved the speedy and professional service! Will highly recommend.

TruCare Services were very professional and courteous. David found the problem and ordered the correct parts needed and called back to set up time to complete the service and he fixed my refrigerator within an hour. I would highly recommend them in the future.

My garbage disposal wasn't working so I called Choice Warranty. They responded and dispatched a repairman to my house and my garbage disposal was inoperative and Choice Warranty authorized a new replacement. Choice Warranty is Outstanding. The price didn't change, I only paid for the service call. I saved so much money with Choice Warranty.

Satisfied with service. The technician came in time and resolved the problem quickly and expertly. He had very good manner and excellent customer service. Such employee is the goodwill of the company. He deserves to get all possible promotion. I wish him a very successful life.

I like the pulldown menu in your service request system. It makes sense to me to give the technician information before their arrival. I also like that maintenance is an option for heating system. The technician called to say he was in the area and asked if he could come early. We appreciated that. He diagnosed the problem well. He did a good job. I was a bit surprised that the service company didn’t contact me by phone or text to confirm the appointment.

They were quick to set up an appointment with a business to research the cause of my roof to leak & to get it fixed. I hope this business is reputable & reliable. I have referred a friend and received a free month.

We called on Friday afternoon, but by Friday night whatever was stopping up our commodes worked itself out so we didn't need service. So far we are pleased with Choice Warranty and would recommend you to friends and family.

Lake Country Doors came within one day to fix a faulty garage door opener. The technician was very helpful and kept me informed throughout the process. He ended up replacing the opener. Nice job. Thank you. I would highly recommend Lake Country Doors as a service provider for this type of work.

We took possession at a certain time and he made our appt work with it and got all locks done in a timely manner. He was very nice and professional. I have not had a home warranty before but definitely will recommend.

I don't have the order no. on me but the technician was very good and explaining these to me. I'M glad I got home warranty. He kept in touch as to when he was on his way and when to expect when order will be in.

He was prompt, was able to explain exactly the problem and how to fix the problem. He called when he was on the way so I wasn’t left wondering when he would get there. He was able to explain the problem in terms that I was able to understand.

The technician was able to locate the source of the leak and fix it. The leak was not easy to find so he blocked off the water flow and put pressure on the line to force the leak to be seen. He explained the troubleshooting process.

I was pleased with service. From call to final repair was 1 week. Not too bad. If it was summer it would have been a little long but temperatures have been mild so not having a/c for week was ok. Not ideal but we survived. Repair company was very nice. Reported problem on Friday. Repair company came on Monday. It was next Friday before Choice approved repairs and repair company came and fixed a/c. Repair only took 10 minutes and could have been completed on Monday but choice must confirm repair after diagnosis but not a bad experience.

Tech was very good. Fixed it right. I’m very very happy and I will renew my contract! I would recommend Choice Home Warranty to anyone. Thank you so much for a great and wonderful tech. Take a bow everyone. Great job.

My customer rep was great. She was knowledgeable about the product and very courteous. Most importantly she was patient and allowed me time to process all the info she had presented. I loved that she did her best work within my budget. There was no high pressure sales pitch to coerce me into buying something I couldn't afford. That's priceless.

I will not renew with this company. Needed ductwork fixed but they find a loophole in everything so they don't have to pay for the repair. Of course a 15 year old house is going to have some problems and you would think you are paying for a service that will help you. Won't fall for this ever again. Not satisfied with Choice!!! Will go with another company.

The job has not been completed yet but so far so good. The initial service call went well. The technician came out and immediately discovered what needed to happen. Thus resulting in the parts being approved and ordered. We are now waiting on parts to arrive and a date has already been scheduled for repair. Everything thus far has been very pleasant and I am very pleased with the service.

In these unusual times of delays in parts supply, Jeff of Swygert Appliance Svc was prompt, professional, courteous, and knows his business. We were very pleased with his efforts to get our refrigerator up and running. We commend him without reservation.

Getting a washer repair tech went quickly after initial request but acquired one from Seneca Micronics. Was a no show after numerous contacts even after rep from CHW had to leave messages. They never contacted me back so CHW has given some other options. Will see how it goes.

I have used this service about five times over the last 5 years. The companies they use to repair or replace under the warranty are the best. I have yet to get someone not qualified to do the work needed.

I was very pleased with Adam on the initial visit. You sent me a repair date and time Nov 13 1100-1500. No one showed. I sent a text to number listed. The technician never received notification of today’s appointment. Therefore I lost a day of work. I am an independent contractor and lost my income for today. I am happy with technician and have rescheduled. He said he will support that he never received the work order.

Rep who came was thorough and knowledgeable. But he did not repair anything. He just observed and made notes. We now have to wait for a second technician to come and repair the appliances. Waste of our time. Very disappointed in this service.

Mr. ** was a pleasure. He was very professional, punctual and knowledgeable. He diagnosed the problem, acquired the parts and fixed my AC within 3 hours. He was also extremely friendly. I would highly recommend for your heating/air, plumbing or electrical work in the Savannah area.

Tech came and snaked out my kitchen sink drain, came to the house earlier than we expected. They was very good at what they did. I would tell all my friends and family about my experience with the company.

Terrible! Stay away! Won't fix anything! Called on 4 separate occasions, they will charge you $65 service fee each time and tell you it's not covered! When you cancel them, they will continually hang up on you and keep charging you. Took me 5 months for them to actually cancel and my bank won't reimburse me any of the money because Choice Scam Warranty won't accept my cancellation!

Isaac ** made what was a rather stressful event for me into a quick and painless, even enjoyable encounter. Professional, knowledgeable, and charismatic without coming across as overbearing. I will definitely be recommending both him and Choice to my friends and family. If I account for potential future increases in price from my current provider, I will likely save almost 2K over the next three years. I'm very happy!

Replaced flange on toilet and resealed. Fixed drainage issues and stopper problem in bathroom sinks. Everything works well now.. So this person was knowledgeable and worked quickly. Knew what to do. My only issue is what I had to pay to get the work completed. I need the work complete so I could invite folks for dinner on Thanksgiving.

The cost of fixing my washing machine would have been about 225. You said it was too expensive to be fixed. You offered 299. If I take away the repairman's 60 dollars I got 239 for my machine which was worth more than that. I took the offer and then regretted it.

Talked to a guy, told him what I needed with respect to home warranty and he solved my issue very quickly. Thanks! Now is the time for all good men to come to the aid of their country and don't forget to bring the women. LOL!

My first claim with Choice went great. I filled out the online claim without any hassles. Then the vendor contacted me right away. The issue was resolved quickly with clear communication from both Choice and the vendor. Good and Happy with the service and the communication.

The technician was on time, communicated well, and very qualified! I'm happy! I would be glad to have him assigned again. It is rare to find someone as responsive. Also the telephone call to dispatch was very pleasing.. They listened!

Good communication between CHW and l. Good advice from the plumber. Great service from CHW and the plumber. I now have a great new local plumbing source - Best 1 plumbing in Forest PK, GA for other uncovered plumbing not covered under my warranty terms with CHW.

Todd was very helpful and easy to work with. He wasn't pushy, but instead he gave me knowledge and options that were helpful in making a decision. I enjoyed working with him and will recommend him to others. Thank you.

Mrs Hot & Mr Cool came out to the house and Richie was VERY professional and respectful. Also Choice kept us updated with e-mails at every step of the processes. Much appreciated the communications and being kept in the loop.

I called Choice to follow up on a promotion I received through my e-mail. At first, Jason, my customer service agent, was nice but then as soon as he started offering other plans and I told him I just couldn't afford to do those at this time he became very pushy and rude. When I simply told him I just can't do those plans right now and that I just want to do the one year plan to start. He again pushed me into why I can't do these additional plans. I then said, "Well I just can't do them at this time and that I don't have to follow through with completing this sale (because he became so pushy and rude)." He told "Well that one year is already done". As if he already got my money and I had no choice but to move forward. I am very dissatisfied with my first experience with Choice and really wish I hadn't gone through with the promotion I received. I am going to think about it and may just cancel the service before it kicks in. Very bad experience.

I have been given three (3) scheduled appointments to have the problem repaired and three times the contractors have been no shows and when I finally called Choice the last time I was asked to wait a few hours and they (choice) would contact the contractor and call me back with an update which hasn't happened in the past 3 days. I get that excuse that it's because of this virus but I happen to know there are many plumbers begging for work in this city. So please tell what the real problem is. I know my monthly payments are never late so why can't I get the service that you advertise all over my damn TV??

The technician who came to my house was awesome. He was able to identify the problem in a short amount of time and communicate the issue with me. Truthfully, I was just thinking yesterday about how professional and great he was! The only problem I had was that Choice decided to give me money towards a new dishwasher as repair would cost more, but the value they give you wouldn’t even cover the most basic of dishwashers.

We had to wait over a week before someone came to fix the machine. That is unacceptable. I sell real estate and had to choose a company for a sale this week do you think I was going to choose Choice When I was so upset about the service I received. I don’t think so. You think they could have told me to get my own person to fix it rather than make me wait a week.

Jess called right after CHW called me. He was ready and asked if I was available (a little early). Figured out the cause and repaired it quickly. Very professional and explained what he did to fix. I would recommend to a friend.

Response for repairman was great but to get parts for repair and then to reschedule for repair is still up in the air two weeks later... Not feeling the turnaround time is acceptable seeing still no idea if and when part comes in and repair can be completed.

The worker was very professional, and did a wonderful job. He explained exactly what he was going to do and explained why there was issues with the toilets. He was also very cautious and wore feet covers before entering the house.

I’m happy that my garbage disposal fixed! It was somehow that stop the water drain down to the pipe! So I went and make a claim then got my appointment! They come by with the frame time that I was given! No I’m able to use my sink! I’m glad that I have Home Choice! It’s cover 100%.

Filed a claim on a Friday morning to Choice, they email me around 4 in the afternoon that a repairman was assigned who was coming from 65 miles away to us and I don't understand that as there are at least 20-25 a/c repair facilities in our county. The repairman called me and said that he would be there Sat morning. I told him what was wrong and he said he would call the local parts house right away to get it. He called back and could not get it until Monday am so he waited till Monday to come and fixed it. Might add the part he brought with him was the wrong part and he went to a local supply house right here in our community and got the correct part.

The rep you sent out today was very good and I think he was very honest. What I don't understand is why you don't trust your own reps? He said the unit failed due to normal wear and tear and you are making me follow up with a claims rep, if you trust your reps why the follow up, just send someone here to fix the problem and be done with it. Initial rating for the first contact would be a 5 star, two star rating is for jerking me around.

When I tried to introduce the CHW stipulations and they said they don't work with Home Warranties, which I am good with considering Myers Heating and Air Conditioning and Comfort Star Solutions. Kevin. Keith and Goodman were mannerable and with mask on. Even the receptionist was very nice. Now I don't have anxiety waiting to see if the cold comes before the technician arrives.

Been a customer of 2/10 Home Buyers for years, cost kept going up and coverage down. 2/10 was rated #6. Spoke to CHW and they offered much much more for much less. What more can I say right now, not that I want any breakdowns but having this peace of mind makes us feel good.

Shower drain appeared to be backing up, water draining slow. We contacted CHW to open claim to have our septic tank pumped, but we learned this coverage was not included in our policy. We learned more of the optional coverage and are looking into this for future.

Just switched from the competition and the process was painless and I saved some $ in the process. I'd call that a good day. Coverage is better than those guys with the three-letter name starting in A and ending in S...

Reached out to CHW to repair a 23 year old furnace. They could not provide me with a technician according to them due to Covid-19, so they offered the reimbursement plan. It took me 1 phone call to get a technician and a diagnosis within 24 hrs. I have a melted roll-out switch which deems my furnace unsafe. If I had called the local utility company to look at it they would have shut off my gas. All information about a faulty roll-out switch ties it to the heat exchanger and indicates it may or may not have a crack.

The technician took no time at all to analyze the problem. He was pleasant and wore a mask. He said he would order the part and be back to install it. Choice Home said they were replacing, not repairing or installing the new oven. Although they planned to replace the unit, they offered a ridiculously low amount of money. Eventually, the amount went up but not nearly enough to replace the oven with equal features. They say they do not have to match what you have. VERY DISSAPOINTING.

Plumber was slow to get there, he apologies and quickly solve problem. He stated he was the only one working at his business due to Covid-19... lay offs, but once there he was professional and polite, and sincere. Great job, WOULD RECOMMEND HIS SERVICES TO ANYONE.

I want to commend Todd ** on his customer service. He was very professional, knowledgeable, and friendly. He definitely went above and beyond the usual business as usual, blah level service. My decision to take your warranty depended a great deal on his service.

I thought my water-heater would be covered when it leaked and had to be replaced, but it was not. I feel your including that in your list of things covered was false advertising and I am greatly disappointed and feel that you should make it more clear the extent of the damages that are covered.

Submitted request for service at website. Received reply the next morning with schedule of arrival a plumber for the next day. The plumber arrived as scheduled and completed the analysis and resolution of the problem within 1.5 hrs. The plumber was very cordial and explained what was done to finish the job.

Our appointment was scheduled with hours of our call as well as one for another issue. They were friendly, helpful, and contacted us immediately. The company came within the window and worked diligently to solve the issue. The technicians could not have been more polite, wore masks, and were determined to resolve our problem. We were very pleased with Choice Warranty and Brick Street Construction! This was an extremely positive experience!

I called in the am. In the pm I had already the tech assigned and the scheduled window. In the pm the tech sent me a message advising that he would be earlier than expected. Next am by 11:00 am my problem was fixed and the system working perfectly. I didn’t have to pay (don’t know why). It can’t get better than that!

Low water pressure throughout the house. Plumber came and found the issue was related to the water softener, flipped the valve and resolved the problem. Customer service was great, would highly recommend this service to family and friends in the future.

The technician did a great job. Answers all my questions and let us know what the problem was. I will highly recommend Choice to all my friends. Customer service was great. They also answered all my questions and got right on claim.

I've been a happy customer for years. I've already gave a friend of mine feedback about Choice and she has already signed up with you. I would recommend you to anyone who would need your services. Your customer service has always been very helpful.

Laszlo the technician from Abundant Air was extremely knowledgeable, professional and very good at sharing his knowledge. My furnace was up and running within 30 mins. I will definitely use this company moving forward. It was nice to have a company here in town that actually cares about the customer and providing a good service. Thank you!

I'm very disappointed and asked for above manager to take the case because original case manager ** put false statement in the diagnosis description to avoid coverage. I have a copy of the original document from AC technician that shows normal wear and tear on the part.

Kendra was kind, knowledgeable and persuasive in having me obtain the best coverage for my home appliances. I would certainly recommend her and your company! Thanks for employing such a lovely lady. She is a real asset to your team. I hope to see how efficient your services will be for me.

I was very pleased with both the response I received from Choice Home Warranty and the actual service. The service technician was very professional and completed the replacement of the exhaust fan in a timely manner. I have also been very happy with the overall service I have received from the Choice Home Warranty office as well.

I was very please with the Representative Charlie who called me immediately. He was nice, very pleasant and answered all my questions. I currently have a home warranty with another company, however, I am not satisfied with them. Charlie offered me a deal I could not refuse to become a Choice Warranty customer. I am looking forward to doing business with Choice Warranty and I hope I will be satisfied with their service.

Most of the blame is on me because I did not completely read the contract or research what was covered and what was not. We have all high end appliances in our Kitchen ... Jenn-Air and Asko. I did not realize that the contract had a cap on those appliances or depending on how you read it does not cover these appliances at all (number 13 in the contract). Is Jenn Air considered "commercial grade equipment"? But, because of the pandemic there is a shortage of parts in inventory which allows you to make me an offer which I have no way to influence. I have to take your offer which really is no protection policy for me.

I was having problems with my drain. I called and asked questions to your people. I told them that I was getting bubbling with my drain backing up sometimes. It wasn't completely clogged but it needed to be cleared. Plumber came, You denied. 2nd time this has happened. You don't have a problem with taking my money up front but you sure are not there to help me. When this contract expires, will never be with your company again.

Harry was very nice and cordial. Was knowledgeable and helpful. The plan coverage is great for the price. It's great to have a representative who is so helpful and knows all about the plan and coverage. Thank You. Looking forward to your assistance with my home repair needs.

Only problem was had to wait 3 days for repair. But the Technician showed up when he was suppose to. Was very impressed by his professionalism. Once the machine was repaired did 4 loads of wash and have gotten up to date with wash. There are 4 of us living here, so happy to have the machine working again. Thank you.

My garage door would not close all the way and then it would open back up. The technician came a day early and completed the job in about 20 minutes. He was able to tell me the problem immediately after me explaining what the issue was and that it was covered before he touched anything.

My heat would turn on but would not warm up. My technician walked me through every step of what he was doing and he got it fixed in an appropriate amount of time...good job! :) My technician also taught me a lot about what happened.

Thanks to Choice Home Warranty for filing my claim quickly and getting a professional company out to my home immediately. Angel AC was on time, professional and they didn’t try to cheat me. They also gave me a 30-day guarantee. The young man who came to my home was polite and professional.

I was explaining to the serviceman about my next door neighbour that had the same problems. Somehow he twisted what told him to a conclusion that I had that leak previously. I’m not a foul today that I had a preexisted leak when I knew that you people will not honorific my claims if it was pre existed.

Choice denied my claim due to rust from a unit that sits outside in the rain and elements. We had a flood in our area and the unit was under 2 to 3 inches of water for days until the water receded. I have been a customer for a number of years. I have also referred friends to join. I have not flied a claim in almost 2 years, and when I do it was denied. I am questioning the need to pay for a Warranty Contract if I am denied when I finally need it.

I had a I thermostats installed back in the summer and when I got ready to turn on the heat it didn’t heat up. It stayed on 66 the whole night, come to find out the technician took a look at the thermostat and saw that the wires weren’t hooked up correctly so he changed it and now I have heat so I’m ready for the cold weather again. Thank You.

Refrigerator has 2 ice makers. He fixed one but wasn’t sure the other would work. Said it might need a new part. He should have been prepared and carried what he needed. He knew it was a broken ice maker. I hope I don’t get charged again when he brings the part.

The Sears repairman who came out to diagnose my washing machine was excellent. Dealing with Choice Home Warranty was the worst! They allowed $350 for an identical replacement that would cost $1,470. Every time I had to deal with Choice it is brutal. Do your research, Choice has 6,700 consumer complaints on a review website. They have various excuses for not approving a claim!

I am hopeful this experience extends to the point when a claim is filed. My experience differs very much when that time comes. I hope your company proves me wrong. Everyone is kind and nice upfront until you need something. Prove me wrong.

I received the information I was looking for, and they let me know what I was looking for without taking too much of my time. I did not receive a confirmation e-mail, but I'm sure I will get that shortly.

I called twice to CHW left my number in the call “back” line I never received a call back. I finally called again and decided to stay on hold this time. I got a service rep made the claim. Got an Email With company date and time. (Needed to change day) Rep couldn’t do it but I did it myself. The service man was terrific making it more convenient for me. He soared up exactly when he said he was coming. Found the problem easily fixed it and boom he was done and over. Very efficient and professional. I would have given this review 5 stars if I didn’t have the problem contacting CHW.

Todd ** was thorough and professional without any high pressure. Our experience exceeded expectations. We recommend him with reservation. The services were explained completely and the price was very competitive. We especially liked the ability to lock in our price for years to come.

Excellent Customer Service Archi Is good guy explained everything in detail. Very are satisfy with this service and we recommended our friend as well. We hope in future we will not be disappoint with Choice Home Warranty service.

My wife and I are senior citizens. I am a disabled veteran and we have a fixed income. We need to protect our finances in case of an event to replace something in our home. Choice Home Warranty gives us some protection.

He did a great job and explained what needs to be done as water heater has a leak and condo unit is upstairs. Just waiting on Choice for a update on status on water heater. I would recommend choice to anyone that needs a home warranty for their home.

A sincere thank you to Choice Home Warranty for the quick response to my claim of November 9, 2020. Tony, the technician from Tactical Appliance Repair, arrived on Tuesday, November 10, 2020, and had my dryer repaired within 45 minutes.

I Have been a customer for almost 3 years! I am very happy with CHW. They are very prompt about getting repairs done! I highly recommend CHW. They have repaired my dryer, refrigerator and microwave saving me lots of repair cost!

Thank you for reading this review. I just concluded a phone call on November 11, 2020 based on a claim I filed on September 18, 2020. When I made the claim, the claims representative was out of the office and I attempted to reach her multiple times. I believe she may have been out sick for a period of time but no one else covered her work. A few weeks after the claim was filed I was able to receive a response from her with a denial. Though I made a claim on my condenser unit they denied it saying it was part of a wall-mounted AC hander system. A condenser itself is not a wall-mounted AC handler. She offered me to refund the whole policy.

I had put in a request for our furnace serviced. A repair person could not be located by Choice Home Warranty so they allowed us to find someone. The repairman came to the house and gave an estimate. We had to send pictures with the estimate but it was approved. It was done online.

The agent I spoke with explained everything to me very well. I understood everything. I was very impressed. I would recommend your service to my friends and family. I like that you only have a 75 dollar service fee and if they are unable to fix what they are working on they will replace it with a newer model.

Our service representative arrived on time. He checked for possible repairs to no avail. He proceeded with replacement in a quiet efficient manner. We watched at how meticulously he worked. When he was done he cleaned his area. Great experience. We would recommend both “Choice Home Warranty" and their subcontractors in this case “One Source Plumbing".

The agent was very helpful, working with me on plans and options. I appreciate that Choice is located in the USA and that service calls will go to agents in the USA except after hours. I left my previous company because of poor communication and overseas agents.

Updated on 11/21/2020: Yes, I accepted the $350, because I was told by the claim manager, after being put on hold, that was all he could give me. He said he discussed it with his manager and that was the most they could go. So tell me what should I have done, fought them in court. I also called today to see how much longer it would be to get my check and I was told not until the 10th of Dec. I told the lady I was talking to, that I wanted to cancel my 3 yr membership that starts the 1st of Dec. and that I had not finished paying yet and that I wanted a refund of the money I had paid so far. She said she would make an appointment with my claim manager, but I said, "No I wanted to talk to accounting now." If I waited to talk to claim manager it could be after the first then I couldn't cancel. She said that was the only way I could do it.

Some outlets had no power due to a failing GFI that had to be replaced. Ray was prompt and professional and the job was done the day after I called. We will definitely use Right Way Electric through Choice again if the need arises.

The guys who came to our house were great, but I still haven't heard anything back about when we can actually get the leak repaired. I have left 2 messages so far. I am still waiting for the leak to be repaired.

Service tech was right on time. Didn't have the part needed, he got it and had it fixed in less than an hour. He was courteous, didn't leave a mess. He also wasn't afraid of my dogs that are contained. Good job!

I am being 100 % honest this was one of my greatest experience working with Choice Warranty claim department, they are outstanding very responsive efficient and cooperative. This was one of the easiest and smoothest claim experience I have ever had. Thanks to claim department and the case manager for their prompt and quick solution.

I am very pleased with the new policy I just purchased. It was something I knew nothing about. I talked to some people at work,about home warranties, and realized that I needed one. I'm so glad I did. Now I don't have to figure out who to call. Now a days, it's really hard to find someone to fix an issue. All I do is call Choice Home Warranty and they'll set me up with a technician. Easy!

I was in the process of purchasing a new home and wanted a home warranty. I started a new policy with Choice Home Warranty and paid in full the same day. Approximately 6 hours later, I received word that the home inspection found severe structural damage so I declined to purchase the home. I immediately contacted the "sales executive" at Choice, Kyle ** to cancel the policy, however, after 4 voice messages and 3 emails Mr. ** seemed to be refusing to return my call.

Miguel from Pioneer Overhead Door, repaired my garage door on November 6th, replaced the belt drive gear, oiled it up, adjusted garage door resistance and now everything is quiet and runs smoothly. He was very detailed, new right away what the problem was, walked me thru his repair and showed me the bad part so I can see how damaged it was compared to the new one. It was obvious the gear was bad when the last company came out in September and should have replaced the part at that time so CHW or I did not have to pay twice for the same problem.

Our technician was on time, very efficient, explained what our problem was and we were complete in less than an hour. Choice set up our appointment in less than 24 hours. This was great service. I have recommended Choice to our newest neighbor.

As usual it’s not covered We got this to cover repairs to our well and household appliances. But every time I put in a claim they never get back with a technician in a timely fashion. I use the reimbursement system but it’s not covered for one reason or another

He did an outstanding job. The tech was on time, neatly dress, polite, Good Smile, organized, considered and on time. He cleaned up behind himself. Took care of business. Kept me informed of what he was doing.

He was friendly, efficient and fixed the issue in a very timely manner. I showed him where the dryer was, went back to my home office to continue working and before I knew it he was done. He explained the issue to me which had already been fixed and was on his way.

We called Duke Energy and they said we needed the inside lugs replaced so we called Choice Warranty. They came out and made a picture and sent it to you. I got your email saying it wasn't covered, When I purchased the policy I was told you covered all electrical problems. I was lied to. When I had the ac problem you told me to find my own ac guy and you would reimburse me. It cost me $410.00 no reimbursed.

Thermostat failed. Technician figured it out on site, great job Sky Heating & Cooling. The new system get your own contractor when Choice contractors busy great job. We appreciate internet claim dept getting it done fast. Claim form easy for contractors to fill out????

I was pleased with my service but I don’t know if I can handle the $85.00 fee. I have a fix income, I feel like I paid for a regular plumber if not more!??? Yes, I would recommend a friend but I tell them about the fee????

I'm happy with the coverage the plan is offering, but the pricing is a little high, and unfortunately, I found another company is offering a lower monthly and yearly rate for 14 months and the service calls t to be 60.00 instead of the 75 your company was asking.

The agent called me immediately after listing my phone number. She was very helpful and friendly. She spoke slow enough for me to comprehend and digest what she was offering me. I feel like I could call her any time I have a question and get her help. The rates seem very fair and it was nice to talk to a real person, not a computer. Thanks.

I was called this morning by a gentleman named Harry that explain the home warranty with Choice and then called again by a nice man named Michael and again I will tell you that this is one of the greatest blessings on the planet. I appreciate all of you and I am very happy to be a part of your family.

The technician who came for the repair was very prompt and knowledgeable. He explained to us what the problem was. He said that a part was needed and it would take about a week for it to come in. I will be more than happy to respond again after my refrigerator is completely fixed. Hopefully that will be soon.

Adam was a pleasure to work with when learning about home warranties. I was looking for a warranty for my daughter who is buying a new house. In the process of learning about them I canceled my home warranty with American Home Shield and I too went with Choice through Adam. I appreciate the quick responses and a good value.

Updated on 01/24/2021: I have received calls from Choice asking ONLY that I bring my account up to date. I have given them some alternatives. I said, "Send me a letter that you will honor my claim before I will give your company any more money." I then said that they can take what I owe since I had to stop giving them my monthly payments without getting service. Then I said, "Get a manager to approve one of these options & we can get this solved." All they keep saying is that the claim has been closed, YES on their side since they do not want to make good for the policy I purchased. They can not believe that I am going to give them more money for NO SERVICE... Please get a manager to send letter with the above options.

A-1 technician was extremely professional and cordial. He checked out the garbage disposal; verified it was non-repairable; phoned in and received approval for replacement to a new disposal; installed - Voila!! Garbage Disposal works great and is humming (quietly) along. Great professional service.

My service repairman's time to come was a 9 hour spread. I was NOT given the option of days & had to get someone here to babysit the washer because I had an appointment I could not miss. How about asking if the day you've chosen is ok. Technician came, looked & ordered the parts. NOW I'll have another day of waiting around for 9 hours. What is a person supposed to do when YOU choose the day I have an appointment?

We signed up with Choice because it had the best rating. Boy was that a mistake. We have been a loyal customer for 3 years. We have made 1 claim since we were a customer; 11/01/2020 our outside AC stopped working. I called a made a claim, technician came and assessed the situation and determined the coils were bad. When he submitted his findings to the claims dept. The technician received a phone call from whoever received the claim in Choice's office. When the technician was explaining to him what had prognosis was, the guy in the claims department took judgement off of the pictures instead of the technician was telling him. Long story short we were denied our original claim for replacement of our system even AC falls under repair or replace that is listed in Choice's Terms and Conditions.

My furnace wasn't working and he came in and diagnosed the problem right away and fixed it. He even showed me how to input the air filter. He was online and very professional. I was pleased with the service. Thank you.

Fortunately, you sent our Sears (or whatever their name is) this time. The repairman came timely and efficient. The part has arrived and now I am waiting for him to install it. This was much better than the last claim for which you sent some independent repairman who had the part shipped to his house/place of business and he ordered the wrong part, requiring another TWO-THREE weeks to get the correct part in. He never responded to Choice calls nor to mine until the case was re-assigned. He even had my old part which slowed down the process for the new repair service to finish the job.

I was extremely happy with my service. My sales agent is from New York, I believe his name is David. I truly enjoyed speaking with him. He answered all my questions and called me back promptly. Thank you so much.

Quickly had a technician to check the heating unit. Technician found the problem snd explained what needed to be done. He turned in the information to Choice Warranty and Choice Warranty approved the work to fix the problem. Thank you for your concern and for your quickness in solving this problem.

Todd was very nice, professional and knowledgeable. I got offered a great deal and picked Choice Warranty out of 4 companies I was considering. I got a great coverage and I feel safe with Choice Warranty! Thank you Todd for your help!

I was very pleased with CHW.. and the plumber, Dan, they sent. Very fast response. Plumber observed COVID-19 protocol. Dan was very professional and friendly. He responded with date and time well within the 24 hr. period and he showed up on schedule. Dan completed the task with no hitches plus he replaced the faulty garbage disposal. No more leaks. I am very happy with both Choice Home Warranty and their choice of plumber.

Arrived on time. Was very knowledgeable and quickly and expertly repaired our fridge. Had parts on hand. Cleaned up his work area. Very happy with the service and his attitude. Would gladly have him back. Also, Choice people were helpful and scheduled the service very quickly.

Clogged drain from toilet. Just not sure why I couldn’t get same day service since I only have one toilet. Had to wait two days while the cleanout overflowed sewage and it also backed up into the bathtub. Choice Warranty should have had someone out the day I called.

I have waited 31 days as of today, to have my dishwasher fixed and am told it could be up to 2 week for someone to come and service the refrigerator. Why am I paying a monthly fee when it takes months to get service on anything that might be covered? Not sure this is worth the contract...

A request had been entered for a repair for a spring/cable for a garage door that had been snapped. Please review your contract very carefully before signing it. This was an oversight on my part and this particular item is not covered.

Very satisfied with service, but I feel it should have been a one day fix. Something as small as an igniter for oven should always be stocked in vehicle to avoid a 2nd trip to repair something so fast. I do appreciate they returned the next day and 2 days later as 1st told.

Technicians appeared to be knowledgeable and competent. He did not follow your procedures in getting authorization to fix my appliance and your company decided to replace the unit. Since it was already fixed he apparently caused your company to overpay. He suggested I accept the payout and turn the money over to him even though he said he was losing money in the service. I called Choice and was told they would take care of it.

SCAM!!! Run away!!! Simple: pre-existent condition will be used against you for everything. To process my claim they requested my home inspection report, 5 min later they denied the claim. The most unbelievable part is that you have to pay the service fee to the technician visit your house, then they will deny the service... What a perfect scam for new homeowners... I hope I knew better.

My washer bunches up the sheets really bad in the middle of the washer, I felt this wasn’t right so I called. The repairman was really nice, but he didn’t have to anything and I still had to pay full price.??? Then I asked about the dryer not drying on the timed setting, he just said to use the blue area on the dial. Another 45$! My fault, I called. I just don’t think I should of had to pay the second 45$. Again, the repairman was very prompt and very nice.

Seems like a pretty good program, however the rep was way too pushy on trying to get me to go with the VIP program and still continued to push even after I told him several times that I could not afford the lump payment option. He also talked way too fast, making it hard for me to understand what he was saying.

Garbage disposal was leaking out of the Reset switch. Called in late afternoon on Friday and the appointment was set for Monday 11 to 3. Tech was here at 12 pm. After quick evaluation replace the unit with an appropriate match (Insinkerator). Even though I gave a 5 for customer service (for Choice's part) it would have been nice to receive an email, text or call that he was on the way.

Very professional, pleasant and expedient. Appreciate speaking to a live person without going through long phone waits. or numerous prompts. They contacted a contractor immediately. Very satisfied. Evans AC/Electrical Contractor was very professional and great communication at all times until arrival. Repaired the problem and showed me how to fix the issue in the future. Just all around excellent service.

I sent an email request for service and in less than 20 minutes I received a phone call from the appliance company. They came out the same day and assessed my issue. The next day I was called in the morning and it was repaired that afternoon. I am so impressed with the speedy service and knowledge of the service person.

Initial reaction was you were too pushy. Too many emails sent. However, I believe I received a very good deal for my money. Michael was very informative and a good salesman. Won’t know for sure till I have a problem I need help fixing. For now, good price, good communication.

Troy ** was very helpful in setting up a new account and explaining any questions I had. We are not happy with our current home repair warranty and just needed information on what Choice had to offer. Thank you for good customer service.

I want to thank Choice for reviewing my claim and understanding my concern and dispatching CHW back to replace items they wrote on my ticket that needed to be replaced when they left. That's what I was expecting when they left my home.

Once called in for an issue with the toilet within 48 hours a licensed plumber came in and took care of the issue. Very prompt service at a reasonable cost and they always say you can call in as many times but for me, my one house is fairly new and other one is old and average calls one or two per year. Thanks.

Very important to maintain our home! Thank you very much!!

The Choice Warranty took care of the appointment for the repair of my dryer and the Sears serviceman came and fixed my dryer. Great service from both the repairman and Choice Warranty. He replaced the thermostat that was getting too hot causing my clothes to burn.

I don’t have an order number. I called a few days ago to inquire about joining and was told there was not a monthly fee only a trip charge if a technician had to come out. Next day I see a $52.50 charge on my checking account. Called to inquire, was informed that was the monthly charge!

My washer had temperature regulation problems and the agitator had stopped working and the heating element on the dryer had gone out. The technician came Friday, the day after I called and expedited my claim and has the repair parts and is coming to replace today, Monday. He was knowledgeable and professional.

I would have given you 5 stars, but only four "light up". My appointment is for Wednesday, the day AFTER we have 20°. That really concerns me. I've already called OSP to see if they can fit me in sooner.

They are a great company. I got fast service and the tech was very professional and very kind and nice. Very good service. They were very fast with taking care of me. The tech came on time and was very good at explaining everything. He saw what was going on with my stove.

I paid almost $3,000 for a 5 year contract. So far, I've had sub quality technicians reviewing and servicing my appliances. I have had my dishwasher and double wall ovens fail and need to be replaced. You do NOT replace the appliance that I have. You send, what YOU consider, a replacement amount of money. My Kitchen Aid Double wall oven cost over $4,000.00. You sent me $699.00. How is that even close to replacing that? My Bosch dishwasher cost $900.00. You sent me a $179.99 as a replacement cost. Your FINE PRINT hides those details for a consumer. I do not have any confidence in this service and would NEVER recommend this as a contract for honest consumers.

Oven starting sparking while broil feature was in use. Appliance King representative came out and assessed the situation in a timely manner and submitted the diagnosis. Claim was processed within 7 days with a two week waiting period before check is processed to replace unit.

Mr. ** and his assistant from Clockwise company came on time, professional resolving issues, polite. The custom service of Clockwise company is very well, email me those technician was on her way, and even can track their trip. I will keep monitoring to see any leak down the road, at least so far so good. Thank Choice Home Warranty for sending this company to help me, very helpful.

I feel there should be some guidelines for free upgrades within reason to support your customers in cases where the parts or devices are no longer available. We pay for your coverage expecting to be taking care of as promised.

Freezer wouldn't cool. I filed a claim and couldn't wait 3 days. I got someone to come out and when I went to file for reimbursement the link was gone. As it turned out the alarm would not go off. So when your contractor came out he fixed that. You should give the customer the ability to cancel the arranged service.

Mike ** and his crew were super nice, informative and professional. I would highly recommend them. They were quick to diagnose the problem and took steps to remedy it. This will be a process but worth having these guys taking care of it.

I'm waiting for a phone number of the person in charge of my appeal. They denied my clam so I asked for an appeal. I had a problem with my stove last year and you fixed lt no charge except the service charge. I was very happy.

Not at all satisfied with the numerous customer service personnel. PLEASE call me for more information. Extremely satisfied with the contractors. All were GREAT. Again let me put emphasis on unsatisfied with customer care personnel BUT extremely satisfied with contractor that fixed problem. PLEASE feel free to call me at ** for more. THANKS. Steve **.