Choice Home Warranty Reviews

When Choice determined that my dryer was not worth repairing, but instead they would replace it, they offered me money for me to purchase it myself. Sounds like a fair deal... no? They offered me $299. There is NO dryer on the retail market that costs $299. I declined the offer and was given a claims specialist to work with. She increased my monetary allowance to $500. Do your research. There is still no $500 gas dryer on the retail market.

Dean, the electrician, is very nice, and communicates well by text and phone. Your company, however, did not respond to initial emails or phone calls for at least two weeks. It required persistent efforts to finally get a claim filed, and for Dean to come to the house.

Service repairman Richie from Apple Appliance was prompt, efficient and professional. I was extremely happy with this company Apple Appliance and we would not hesitate to use this service again. Choice Warranty provides outstanding service & promptness and we definitely will recommend this company to family and friends.

I called early in the morning and a appointment was made just in an hour very fast. Plumber should arrive today. Same day service. They were very courteous and efficient. The faucet is not working in the kitchen, very inconvenient.

The Garcia Bros. did a good job of diagnosing the issue. Called ahead and let me know he was coming, showed up on time and quickly got into troubleshooting the freezer. Now waiting on Choice to determine if the repair is economical or not.

Electrician came, he was very polite and professional. He did some preliminary check and said he needed to get authorization from warranty to do further diagnostics. After waiting 20 minutes he said that warranty would not authorize to do further diagnostics. We paid him out of pocket to do what he had to to find the issue. After less than 5 he came back and said he found the problem and said he needed to contact the electricity company to fix the problem. It only took 5 minutes to find the problem and YOU denied him to do that. I had to pay out of pocket for something that should have been covered.

I have a water leak at the shut off for the hot water tank that was witnessed and confirmed by Insulation tech and maintenance from HOA. It took 4 days to get an appt. for someone to come out. Of course on the day the plumber came out the valve was no longer leaking but you can clearly see the recent water marks on the rafters. Plumbing tech said that they are not allowed to repair/replace if they don't see it. So I need to climb into the attic to check sure I don't have a major water leak instead of repairing a minor leak.

I purchased 6 years of insurance on the things in my house, with $65 / service call. I was pleased with Seth **'s explanation and what he did to get me the deal he did. Seth was knowledgeable and helped me in a way that convinced me that I needed this insurance.

Claim denied without getting the facts. I was accused of not servicing my a/c system. I have a service contract and have regular maintenance. It seems that your MO is to deny then let the policyholder fight for their payment. Policy also has too many exclusions that other companies do not have.

Our garage door isn’t working and not linked to the remote control. Choice Las customer service is good and had someone to come out to fix it. However, the technician said that he can only do a patched up job each time. He could only fix 1 of the problems and we have to call him back again each time(?). The motor wasn’t working well but he said that with home warranty they can only fix minor problems. If we don’t want to waste time and be inconvenienced then just pay for the service ourselves to replace it. What is the point for home warranty if that’s the case? Sure enough, the garage doesn’t work the day after. Now, who do I call? Choice or the garage technician? Do I have to pay for another $60 fee for someone to come out again?

I was introduced to the idea of getting a home warranty from an acquaintance. Since my house is 90 years old, it felt smart. We got the policy in August, and we are work in the school district so that spending $420 was a lot during the summer months. The representative, Harry **, told me he would get $420 for 14 months and $65 for service fees. We put in a claim on September 19th, two days after our grace period ends, since we turned on our heat. They struggled to find someone to come out, but they did. They got a heating company to come from Philadelphia, and we live in northern New Jersey.

Choice was very prompt in their response. Situation was handled very quickly. That was a few days ago. Something else has gone wrong with the ice maker and back panel on the refrigerator with the water lines. Water dispenser quit working. I hope this goes as smoothly. Stay tuned.

The techs that came out to fix our garage door opener was very professional and courteous. And was very knowledgeable about what they were doing and explained what they were doing and what we should use to keep it running smoothly. I would recommend King Garage Doors to my family and friends.

My garbage disposal is making a lot of noise. I called and got right on the phone with a great lady who took care of my needs right away. Thank you for your great handling of my issues. I would recommend your company to anyone.

Just signed up today for this home warranty. I’m excited about all the good reviews I’ve read about you guys. I recently canceled my contract with American home shield due to cost kept going way up too much. Started at 51.99 & went up to 71.99. Without any acknowledgment of the increases. Was not very happy about that. Also read that there is a lot of complaints with BBB. So glad I never had a claim from what I’ve been reading. Thank you guys for the awesome customer service I received today signing up.

OMG! As soon as I entered my phone number on the web site, I was getting a call from the company. My salesman was a little pushy—took my credit card number, and then started telling me about other plans (3- and 5-year) after he’d taken my number and agreed-upon plan. Fast talking, pushy, made me think I was getting scammed. Hopefully this will turn out ok.

Leo was very professional and friendly. He answered every question in detail and helped me find the best option for my situation. I’m really impressed how helpful he was to me as a military woman to give me peace of mind on caring for my home at a reasonable price.

Quick service when claiming the case. Mostly is covered. Just paying little and getting a lot. I already referred my friends to get this insurance. In the future I still can tell my other friends to buy it. Thanks a lot. It’s really good company you can trusted.

I was told by CHW, that I would have to pay for a full year and that my warranty starts 30 days after initial sign-up. Also, once I report an issue, I would get a call back from Choice within 24 hours or I can cancel and get a full refund. After 33 days, I reported an issue which I didn't hear back for a few days and after several calls and email I was told that it would normally take 24 hours but we are in COVID times and realistically, it will take weeks. When I asked to cancel the policy, she wasn't happy and provided another number. It took me many calls & disconnects to finally get someone which after a few minutes hung up on me...

I have been comparing policies to cover the home I just purchased on 9/11/2020. Bill ** was my salesperson. He was helpful and followed up on all components to assist me in getting the needed coverage at a competitive price. I rate him 5 stars! However, immediately after the purchase I was sent to customer service as I need a copy of my policy sent via hard copy mail due to no printing capability at my new home. I spoke to Joseph (he refused to give me his last name!). He said no one could help but I had him log a request for a supervisor to call me back. I hope I get a call.

The service to repair our AC was quick. The worker was able to diagnose and fix our AC unit correctly and the team was friendly. Action taken: Replaced Fan Motor. BTW I called in the morning to file a claim with Choice and the repairmen were there before noon.

I dealt with a gentleman by the name of Bruce **.. He was extremely helpful in helping me choose a plan... There was a long term plan offered....but at my age it would have been a gamble, so Bruce offered a plan that fit may budget for now....

Maurice was helpful in establishing service with you. I have had another service for 12 years and just felt the quality had dropped. So I have renewed with you instead. Maurice even assisted me with a discount due to my husband being a veteran.

The plumbing technician came on time. They were very courteous and comply with the safe distance rule of covid19. After explaining my problem and showing them the leak, they started working and didn't stop until the job was completed. They even clean up after they were finished. I am thoroughly satisfied with the work and everything is working fine again. The professionalism displayed was excellent. Great job.

I’d like to say thank you to Rony **, From K&s air conditioning Service. Very polite, very knowledgeable and explains what he is going to be looking at and what he is doing, Or what may be needed. Thank you for your excellent service, And response in sending a technician out.

Updated on 10/06/2020: Choice Home Warranty continues to dodge my claim. They are falsely advertising their product and ratings. I am trying to get them to reimburse me for minimal repairs of a Goodman A/C compressor, R-22 Freon, and the labor to accomplish the repairs.

Quick service, quick reply. Had to find my own plumber due to timing issue, but reimbursement process was flawless. Customer service was very helpful on both phone calls. Just waiting to see how quick the reimbursement process is till my payment arrives. So far so good.

My experience with Choice Warranty was very easy, from submitting the request to Choice to scheduling the service call. Unfortunately, the replacement part was decommissioned and my professional range could not be repaired. The Choice Warranty Case Manager assigned provided the best customer service, understood my concern with having to replace my range and she was able to secure an amount to replace my range, by more than I expected. I appreciate Choice Warranty employees from initiating the claim to securing an amount to replace my range, without any hassle or negotiating. This process was very customer focused and hassle free.

I spoke with Ken and he sold me. I told him if he could buy me they need to fire everybody except him. A good experience, yes I would recommend to a friend. I won't know about value until I have to use my plan.

Excellent service and technicians. Value, speed of service and very professional employees. Clean and neat installation of new hot water tank. Would recommend this plumbing company. Also, happy to make testimonial on website. Costs covered very reasonable according to other companies.

Michael and his assistant were awesome. Arrived on time; fixed leak quickly; gave me advice on what to do next. I recommend Redman Drain Cleaning highly. I am very pleased with their work and service. I will ask for Redman again should I encounter another similar problem.

Kayleigh ** was pleasant to work with to purchase my policy. She answered my questions and expanded on the coverage I asked about. HOWEVER, prior to that I received 12 calls one day, and 7 the next. Did not like that at all.

The dryer stopped working, first tech came out and said that the dryer died and was not serviceable, need new dryer. Second tech said the dryer was fine. As it turns out, it was the 220 outlet and after that was replaced, the dryer worked perfectly.

This is the 3rd or 4th time I have called Choice Warranty with an issue with a system in my house. Again, they do not cover the problem that I have. Definitely questioning why I pay monthly for a service that I can’t even use? I don’t have any peace of mind that if something happens, rest assured my warranty will cover it. I will be shopping around for a different home warranty.

I’ve never been so impressed with a HVAC technician before! His knowledge seemed endless! He was able to diagnose the issue with our a/c and answer questions we had about possibly converting our heating unit. He gave us really great suggestions for the future of our heating and a/c and was extremely professional. We are very satisfied with our service call!

He was very polite technician, he called when he was on his way, he even waited for me. It took him about 15 min to diagnose the problem, and explained to me the planning process. Home warranty needs to get back to customer as soon as possible, not just go onto internet to fill up forms.

When my washer is on spin it sounds like it’s going to take off. I called Choice Monday. I had an appt on Tuesday. The repair person order the part and it will be mailed to my address. I already have my next appt for the fix. Choice is GREAT so far. THANK YOU.

Very professional and courteous...prompt and knowledgeable...Does not keep you waiting on hold for a long length of time... Will answer promptly and explains the claim process. Would strongly recommend Choice Home Warranty to everyone...The specials they offer are great...

The designated date for looking at the problem was much longer than I expected, so I decided to ask a professional to fix the problem. If I have to wait a long time to get my problem to be fixed I prefer to fix it earlier even if I have to pay more.

Updated on 09/30/2020: After almost a month still no answer from this company regarding my claim. Have tried by phone call, emails voicemails and nobody calls back. My ac claim denied. Don't know what I could of done to prevent a leak but it not considered wear and tear. Just can’t understand why not.

We feel very confident having CHW on our side. Their customer service was top notch. He explained everything clearly and answered our questions thoroughly. The rates for coverage are affordable and their Veterans discounts are a plus! We already have recommended a friend.

Reddman Plumbing was sent and PROBLEM was DISPATCHED QUICKLY and efficiently. VERY HAPPY WITH OUTCOME. I appreciate the speed and professionalism in the handling of my claim (within 12 hrs) and would not hesitate recommending them again. Whole terrible experience was made easier thanks to everyone.

Looking for a new home warranty program and ended up speaking with Adam. Amazing service, polite, honest and fair. Happy with service, knowledge and soft skills. Just completely satisfied with the service. So, we'll see in the next year how much more happier I am with them.

The microwave was acting funny so I needed to check it out and diagnose the problem. The technician determined that the issue was the user panel. The technician is ordering the part and will come back to install it when it arrives.

Neal explained to have peace of mind knowing I won't be out way more money if something breaks down. As an older person, it is scary trusting repair people, and hopefully they don't take me for granted. I felt really good after we talked. I have to wait 30 days to be covered, but I will do another review and brag I'm sure.

Hot Water Heater had to be replaced. It was at least eighteen years old. It was replaced one day after receiving a call from the plumber. He was extremely efficient and replaced the unit very quickly. He then cleaned everything up, e-mailed me a receipt and left.

Updated on 12/19/2020: I was well pleased with the technician who answered the call to come to my house. He was very friendly, courteous and knowledgeable. He didn't find the problem, however, he did all he could do to fix the problem. Everything worker perfect while he was here. I was very pleased with his efforts to solve the problem.

Vidal Electric provides great service. The technician educated me which allowed me to make an informed choice. Submitting the claim was simple as well. The time from when I submitted the claim until the service was completed was 3 day including the weekend days. I am very pleased.

As a new customer using my CHW for the first time was very simple. I had heard of several warranty programs and I wasn't sure if that was something that I wanted to risk doing however a friend recommended Choice Home Warranty to me several months ago, she only had great things to say about CHW. She had use the warranty several times and receive excellence professional Service and was very satisfied with her warranty. So I took out a word and purchased my own Choice Home Warranty.. My first experience was fantastic, my AC unit was making a grinding sound so I filed a claim and the next day Zero Below Heating and Air tech came out and within an hour my AC was back up and running. Thanks Choice Home Warranty and Zero Below Heating and Air for fast and professional Service. I will confidently recommend Choice Home Warranty to my family and friends.

I love the fact that all of my major household equipment to include ceiling fans, garage door openers, washer and dryer are included in this plan, and the technician visit is only $65. This relieves a lot of anxiety about when and if my alliances and other equipment fails. This is a great plan and I look forward to working with the number extended warranty company. Thank you and I will inform all of my friends about this plan. Thanks, thanks, and thanks.

I called at 1.30am when I saw the leak and Choice Warranty responded immediately and had JMG Mechanical out to my house by 1pm in the afternoon. Very professional and responsive every time I needed to call back. They provided me with a great company to do the work JMG mechanical and I am very pleased with Choice and them.

I checked Consumer Reports and saw that Choice Home Warranty was rated the best, but I wanted to call and see if there was an option for quarterly payments. I'm glad I did because I ended up saving over $100 on the plan, with complete coverage and a lower service charge. I know every company does an upsell, but I felt confident knowing what great ratings and endorsements this company has. Always do your research, mine led me here and I feel better knowing I'm covered for anything in the future.

The representative was very friendly and knowledgeable and the process seems very simple. This is my first time making a claim with my new policy. The repairman hasn't come to my home to fix my refrigerator, but I'm hoping the experience and service are equal to what I've experienced with Choice.

Neil represented Choice quite well. He was not pushy, but helpful and he learned that he found someone who needs this service at the right time. My husband passed away about a year ago. He took care of so many things around the house all the years (47) we were together. Now that he is gone, I am concerned about all the things in our home. Choice offers me peace of mind. For what I would pay for an umbrella policy with an insurance company, I have real help available when I need it and the costs will not be out of the wall when a tech comes to fix what needs to be fixed. I truly appreciate the service and look forward to never having to use it, but if I do....I know someone is available. Thank you.

This was my first claim. Service was good---the contracted company and technician were very accommodating--although I had to wait a few more days (without hot water) to get the necessary part. I understand because it was the weekend and the service was completed on Monday.

The plumber came out and said it was a leak from the roof. The roofer came out and replaced the roof. Now it's been two weeks and I still have a leak. The roofer came back out and it's a plumbing problem. I had to submit a new claim for the plumbing again and have to pay another $85 for them to come for a problem they didn't find or fix the first time. The roofer was great and did a tremendous job.

Excellent service, best deal around!! Service provided was informative and friendly. Will recommend Choice Home to friends and family. The three year plan is an excellent value, there are no companies around me that have a plan like you do. Thanks again for your service.

Simrel Plumbing came out just one business day after I filed a claim for my garbage disposal leaking. Gentlemen were professional, friendly and replaced my disposal in less than 30 minutes. I highly recommend Choice Home Warranty and Simrel Plumbing.

The request for refrigerator repair ended up needing to replace. At first we were not satisfied since we were being awarded +/- $500 to replace a $1400.00 refrigerator. We discussed this with the representative and ended up with a $700.00 rebate. We were able to find a satisfactory refrigerator equal to the one being replaced at Sears for $875.00 delivered and installed. Thank you for the swift reply and end result.

The capacitor had failed on my outside AC unit, so the fan was no longer spinning up. After submitting my claim, I was contacted immediately to set up an appointment. The tech was very accommodating on schedule. He was prompt, courteous and educated me on how to better take care of my AC. Everything exceeded my expectations and I plan to use them again for future service.

Seemed like my associate was new and wasn't sure of what the billing options were. Everyone has to start at the beginning so no problems there. Daniel was helpful, got me the information I asked about and we eventually agreed to move forward.

The M&A technician was prompt and efficient, completing the job in less than one hour. We were surprised he had a motor to fit our 11 year old unit on his truck when he visited the first and only time. The unit now works perfectly.

I have had Choice for many years now and they always treat me good and get my problem taken care of. When I called they were very concerned about my situation and my health because of my breathing problems and they took care of it as soon as they could.

Ms. Cynthia ** was very good explaining the policy questions we had for her and not taking up a lot of time. We appreciate the quality clarity she had explaining Choice Home Warranty. We look forward to you servicing us.

19 days to get a technician to accept the job.. Never got a real answer when called to check the status of the claim. All I got was apologies.. This service is unacceptable. When contacting local technicians, they advised they refused to take work from this company due to their past record on not paying them on time for services.

The technician tightened the oven door handle and replaced the electronic board in the ice maker, Both now work again. He requested an order for new parts for the cook top igniter. We're waiting for approval from Choice Home Warranty. This technician does a great job, he is on time and he is very Covid safe.

Fans, doorbell and outside light. Repair denied on one fan. Outside light "not covered". Doorbell "not covered". $65 charge when my contract states $60. Overall your coverage sucks and if I can get out of my contract, I will. Please reply with options available to me.

The technician was thorough, knowledgeable and friendly. Apparently our compressor is out and CHW didn't approve the replacement because the refrigerator was not in the kitchen. I will be responding to CHW regarding this matter since I do not agree with the assessment.

You have a robocall to let customers know about when the technician will at your home which is great but...NOT at 5:30 in the morning. Please start your calls a little later. It’s like getting that call in the middle of the night that someone is hurt.

My water heater started pouring water out. I made a claim and then scheduled it myself. It was fixed the next morning (only a valve) and then they submitted to Choice Home Warranty reimbursement, and I received an email the same evening, stating my check was on its way. They are fast and easy to work with!

I was a little upset at first because there was confusion on appointment time but he finally arrived and fixed my problem right away, young man was very polite and professional about what he was doing and finished fairly quick, thank you.

He was wonderful and so helpful! Very satisfied and hope he comes back for the repair work. Very knowledgeable. Never have used this service before and did not know what to expect. Exceeded our expectations. Would definitely use again. Will recommend to others.

The technician had to replace the same part that was installed on 7/29. Explained that the part was not installed correctly! I’m furious! Called Choice and they had no answer! Paid twice for the same part!??. Terrible customer service! I am presently not planning to renew with Choice!

The service was quick and communications with the service provider were excellent. The technician was very courteous and took necessary steps by following COVID-19 guidelines. The process of starting a claim is very easy. However, I had to look for my account number. I would suggest for your system to identify the customer via residence address or phone number.

Undoubtedly the most dishonest company I’ve ever had the misfortune of dealing with. Personally I, won’t recommend recommend to my worst enemy. Company's advertising is deceptive. That’s being polite. In my opinion they should be run out of business. I would never recommend them to anybody at any time for anything very please. In my opinion they should be run out of business. I would never recommend them to anybody at any time for anything. Their advertising of repair or replace as a total falsehood just like this survey requiring so many words to tell you that your company is probably the worst company out there.

You won't cover the board that went out on the AC..Since it's electrical..So if the cord would go out on a refrigerator you won't cover the refrigerator? We won't renew our warranty again. So when we have to replace the AC we will have to cover the wiring and the copper?

On the good side: Staff very responsive. Answered all questions. On the bad side: Still getting calls and emails to buy a contract. Contract does not go into effect for 30 days after you buy, which is OK. But I kinda wish the staff would communicate with each other.

The first technician did not show, I called twice, did not respond. Email on next day to office, saying I needed another technician to repair pool pump. Well, did the Choice start to work!, I was assigned a technician on the next day, Blue Flamingo. Technician came out the Saturday and made his diagnosis. His original date was Monday. 13th Sept. Pump was installed on next day 14th Sep '20. Choice Home Warranty really worked.

Tracy was fantastic at explaining the program, helping me understand what is covered and how to make the most out of my program. She took the time to explain all of the options and costs and offered some great discounts. I appreciated her taking the time with me and talking me through the processes. I am super glad I called Choice Home Warranty.

We had a very good experience. Our AC was fixed within 24 hours. The HVAC tech was very professional and friendly. We would absolutely recommend Choice Home Warranty to friends. Thank you so much for your quick response. The representative that took our claim was very professional, kind and courteous. Thank you Choice Home Warranty.

I got the warranty, however I am not 100% happy. The Salesperson was to pushy. I had to get angry to get him to listen to me. He interrupted me a lot. I feel they could do better on the price if they really want to. I will see how quickly they come to my aid when I have a problem. The cost to lock in the price is way too expensive. Call me when you lower it. I have a feeling that after the first year you lose a lot of people when they see their price increase. If it goes up too much they will lose me. We will see.

After many years with American Home Shield, and nothing but dissatisfaction and fighting to get anything done, today I joined the Choice Team. The professionalism, coverage and price is actually refreshing! Looking forward to a more “worry-free” experience in the coming years.

In under 48 hours CHW had an excellent AC company come to our house and fix the AC unit. All around outstanding service. Quick to answer our initial call. Fast to get a company to accept the job. Fast, friendly service by a very reputable AC company. Could not be more pleased. Thank you CHW!

Our sign-up experience was wonderful. Very easy and Sal did a great job answering our questions and finding us additional discounts. Highly recommend this!!!! Coverage on the total plan is everything we wanted and we got to add a stand-alone freezer for one reasonable annual rate.

The technician verified that my microwave was not working, CHW decided to send me a check for $169 towards a replacement since my microwave could not be repaired. Take into account the following: I pay $40 per month for membership. I paid $75 for the claim. I actually received Appr. $54 towards a new microwave. I don’t want to seem ungrateful but that’s not what I expected. A new over the stove microwave is around $300 so, I am out-of-pocket around $250 to get my microwave replaced.

I’ve been a customer previously at another address and never had a problem. I purchased another home and decided to purchase a home warranty from your company as I had no problems previously and was a happy customer. Now I had an issue with the ac at my new home and claim was denied. The ac unit at this home has obviously been working for 17 years. It stopped working and my claim was denied. Who know what other future claims will also not be covered and I’m choosing to terminate my policy.

The contractor was nice & friendly. They let me know the approximate time they would be arriving & they showed up within that time frame. They did not have a problem cleaning up behind themselves & I really appreciate that.

Process was quick and easy. The contact with the agent went well. The technician was very polite, worked quickly and efficiently. He took care to put on booties to protect the hardwood floors. We would be happy to use him again. The replacement unit has only a 1-year warranty so is near the bottom in quality.

Adam, the service contractor arrived as scheduled. He was polite and courteous. After exchanging pleasantries and showing him the intake he went to explain what he'll do to diagnose what's causing the strong vibrations and loud noise the rooftop AC unit is causing. After the inspections he came down and explained what he found out and answered all my questions patiently and made sure I understood. Wouldn't hesitate to recommend him to other members of my family and friends.

We had our smaller upstairs AC stop operating. Technician diagnosed the problem with the unit and discovered the part was under warranty. Under CHW guidelines the repair would not be covered, but after much discussion with the case manager we were able to establish a small cost share. The cost share ensured that the repair company cost would be set to warranty company rates. Even though the cost share was only 10% of the repair the overall original quote to final cost was a 50% savings of nearly $1000. Rated 4 stars due to the effort required on my part for CHW to offer any assistance.

CHW service call was excellent when responding to my AC claim on my Myrtle Beach Condo. I am awaiting parts to come in for the replacement of my unit. I submitted my claim on Thursday and a technician came the next day. They were able diagnose the problem within 30 minutes and I was given approval to my claim within 2 hours.

This is the first time I had to call. The wait time was not bad and I was offered no wait time if I wanted to do the claim on line. The Rep was courteous as I explained what the issue was. He took down all required information and told me I would be contacted within 24 hours. Only 4 hours later I have been contacted. So far I am satisfied with the service.

Randy, the technician who came out for our A/C issue was very friendly, professional, knowledgeable, patient and courteous. I highly recommend him and his company, On the Spot Air, to anyone who has issues with the heating and/or A/C systems. I can only hope that CHW adds Randy's contact info to my account for future accommodations.

I am a new client and have had a very pleasant experience with one of your representatives (Ronald **.) He was most accommodating in getting me the information needed - plus. Because of him, I am now a 3-year client of Choice.

Very good. Came back to finish correcting the problem. He was professional, very helpful, called before he came. Gal in the office was very polite, professional, courteous. He fixed the stopper, he fixed the water flow valve and replaced the center piece where the flapper attaches to.

Everyone is very friendly, I am waiting to see how long it will take for the issue to be resolved with my plumbing stoppage. The time for someone to reach out to me is 4hours to 24 hour. It’s been 2 hour now. I am still waiting.

Have not yet received a call or email from any customer service representative. I was pleased with my call earlier this morning requesting service representative to looking my air conditioner problem that its noise not only woke us up at 3:00 in the morning but our neighbor as well.

Gabe was great and knowledgeable. The whole experience was very easy and you guys are veterans friendly. I recommend Gabe and think that you guys are awesome. And when I asked for time to think about it he gave me time to think about it with no pressure at all.

WaterTex Pools (Jason) came to the home to repair the Spa Heater that was not igniting. We had tried to start the heater on 3 separate occasions over the preceding 5 days. The last attempt was 2 days previously immediately prior to contacting CHW for a claim. He was professional and was able to ignite the heater without issue. He checked gas pressure and ensured no foreign debris was causing failure.

DVC Plumbing LLC came on time and finished the job quickly and efficiently. I was so impressed with his professionalism and workmanship. There was another company assigned to me but, I asked Choice Home Warranty to change the company due to poor reviews. They completed my request immediately and I was so happy that they gave me DVC Plumbing. I will definitely request this company every time I need a plumbing repair. Thank you.

Choice Warranty was very efficient, submitted a claim, and I was contacted within a day. A repair person was dispatched to my home even earlier than expected. The problem was repaired quickly and efficiently. It's a comfort to know that I have all of my systems covered by Choice Warranty.

Air handler motor & fan making a noise like fan out of balance. Called in claim over a month ago. Finally last Week technicians showed up, looked at the issue, and I’m now waiting on a solution/response. Very slow service. Technicians were good - overall service slow and very poor.

My thermostat was damaged from water that leaked from a broken pipe. The damage was actually accessed by one of their contractors a few weeks prior; however, when I placed the claim again they said it wasn't covered. Just a little disappointed. Very professional at the end of the day.

Michael was so informative, kind, accommodating, and easy to speak to. He worked hard finding solutions and suggestions to meet my needs and my budget. Also, I didn’t spend hours on hold so that was amazing! Thank you! It was a very positive experience.

Everything was just as explained. Tech was very polite and professional. Called and even ask if he could come early. Wore his mask. He explained what he was doing and what he was ordering, and when he would be back. Informed me completely and made me feel comfortable.

I have been looking and thinking about a home warranty for a while and Choice gave me a good price and lengthy warranty cept it felt as I continued to work with them that I was in a car dealership as they continued with deal after deal. I just pray I did the right decision when it comes to a need to call Choice and I can pay off the amount charged on my card. I felt like the call would not end till I had made a yes choice and agreed to some form of coverage.

Your company is not helpful. You sent a tech out. Nothing could be fixed. The only thing that needed to be replaced was a valve to turn hot water on but your company did not want to cover it. Also the tech could have fixed it. He had the part. The technician was very nice and professional. I would recommend him to others but not through your company. Nothing got fixed. I'm looking for another company.

My top load washer was failing to properly spin my clothes. The technician that came to my home from Kendrick's Electrical was very professional and knowledgeable. Very satisfied with the technician Kendrick, as well as, Choice Home Warranty. I have already recommended CHW to my brother and plan to renew my contract with CHW.

We are pleased with the services. They informed us on every steps. So far so good. We have coverages on four of the homes we own. Don’t have problems dealing with this company yet. We would recommend this company to our friends.

You rejected my claim for refrigerator repair. Because the odor coming from the refrigerator was so bad, I had to move it out of the house into my garage. (Sour food - or leaking Freon - or a combination of both). I have since moved it back into the kitchen, and they still rejected my claim and refuse to repair the appliance. DON'T USE CHOICE HOME WARRANTY.

Just need the ducts in my house clean! Before winter starts, Choice Warranty have been doing a great job for me!!! I will tell my friend to get them! When I call them about a problem they always send someone out to help me!!

My repair was completed in a very timely manner. The repairman was very courteous and explained everything he was doing as he repaired my dishwasher so that I knew what to look for if the same problem occurred again. He also made recommendations to me for keeping my dishwasher clean and fresh.

Jeffery ** from TJ Electric came out, to check over my General whole house generator. It is an older model but really was only used once 2 years ago for a hurricane. When it is opened it looks brand new. He tried to get it turned over, but it would not. He was going to do some homework to find out more info on the generator. He will be calling to tell me what is going on. He arrived on time, very pleasant and courteous.

Great service and tech was very knowledgable. Gave me details on what he was doing. Was on time and very pleasant. I would recommend TX A/C and heating and the Tech Darius. I call on Friday evening and they were here Saturday morning. They call when they are headed to your home.

Wasn’t sure claims experience would be good based on the fact that I could not reach anyone and there was no follow up to voicemails etc. However, despite recorded phone warnings on the mainline about inordinate delays etc, was able to reach a claims specialist and schedule service. Got confirmation from service company promptly the next day and technician Mickey (Top Notch Plumbing) called and showed up promptly. He was dressed for COVID conditions, was professional, knowledgeable and very friendly/accommodating. Work was done efficiently and charges were very reasonable. Would recommend Mickey and Top Notch based on my experience.

Refrigerator Ice Maker not working. Service was great and on time. I called Choice Home warranty. The problem was reviewed and a service person was assigned. Jim the service person called and we agreed on a time for the repair. He showed up on time and made the repair... Service was great.

Choice Warranty set up a date for the plumber, Clear Flow, to come to our house on Wed, Sept 16 between the hours of 3:00-8:00 pm. On that day in late afternoon we called Clear Flow To ensure someone was still coming and their response was that we were not on their schedule and that Choice Warranty never contacted them for our appointment. After already having to wait a week to have our problem remedied We then had to wait until Sat, Sept 19. On that date a very nice young man came to repair our problem and told us upon leaving that if the problem reoccurred within 60 days he would come back to remediate the problem. On Sunday, Sept 20, the problem occurred again. We will be calling Clear Flow again on Monday, the 21st.

He was knowledgeable. He answered all my questions and he was fast. I had a list of questions and he answered them and he even showed me how I can get the most for my money and save on my premium and get a free month. I like that.

The professionalism of the staff is very awesome. The professionalism of the technicians is top rate. I have had an account with Choice for 6 years and plan on continue doing business with you. I often refer friends and family to Choice.

My swimming pool motor stopped working. I called Choice Warranty Company who sent out a Company "Pool Era". The pool company employee was fast, efficient and professional he replaced the motor in 45 minutes. I have been with Choice Warranty since I purchased my home eight years ago and they are always fast and efficient when it comes to repairing or replacing my broken appliances.

I would recommend Mr. ** to anyone. He was very knowledgeable and most of all very polite. As it turned out he went to high school with my girls. As it turned out my air system was still under warranty and I had to go back to the company who installed it.

My AC has a problem of freezing the part that connects three Freon pipe to coke. I called Choice and they are sending a techno toon on Monday. I have Been already informed by the technician to turn the AC off for them to diagnose properly.

I was very disappointed to learn during a recent dishwasher claim that "replace" does NOT mean being allocated enough funds to replace the unit with a similar unit. "Replace" to CHW means that an arbitrary dollar amount is offered to apply towards the purchase of a new unit. In my opinion, this is very misleading and I WILL NOT renew my policy nor would I ever recommend CHW to anyone. Case Manager Cheryl **, however, was very professional even though it took several voice messages and emails during a 2 weeks time span to her to get a response. I had a prior claim for my furnace that was denied due to it being rusty. I had lived at this address for 3 years at the time and never had a moments problem with it running properly or heating my home. Obviously, this doesn't matter. It has not been a good experience with CHW.

I requested service on my ac/heat unit and was contacted within 24 hours with an appointment for the following day. Very expedient service. I was provided with the company name and the technicians name that would be coming to me and a time frame to arrive. Great communication and L&W MaintenAnts was very friendly, knowledgeable, and was able to fix the issue.

My service man arrived at 8:00 am. He was courteous, explained things to my satisfaction. Received word it was to be replaced. Thank you for prompt service. The repair was not worth what it would be to replace. Thanks to a warranty that was affordable and prompt.

This was a recall of a job previously done about a week ago. The service person was excellent. The problem was a leaking shower in the main bedroom. Hopefully we will not have another call for the same problem reoccurring.

When one of my air conditioning units stopped working I email Choice Warranty on a Saturday. By the next day, Choice had assigned my problem to a local company and the company contacted me with an appointment. The technician was dispatched and within an hour of his arrival, my air conditioner had been repaired.

This was my first service covered by Choice Warranty and I am very disappointed. There is literally a saying, you get what you pay for. I called for service on the above mentioned oven which was purchased 4/6/16 at a total cost of $1,647.52. I have the receipt to prove this. Early July 2020 the oven would not heat. I called Choice Warranty for service. Sears Home Service was assigned.

When my garbage disposal conked out on me, Choice Home Warranty was quick to set up an appointment with one of their trustworthy contractors. Joe from Rescue Rooter did a very thorough, professional job installing my new Insinkerator garbage disposal. I was very pleased with this quality product replacement and with the installer. I am a very satisfied customer.

Great job by Lino. He called prior to arrival, was on time, very pleasant, gave me suggestions on how to maintain the unit, changed my ac filters, replaced the ac motor, very professional. Great job Lino. He needs a pay raise!

The food disposal unit in the sink stopped working. Choice Home Warranty sent plumbers who were knowledgeable, professional, and courteous. They had the new unit with them, completed and tested the unit within a half hour. The company acted immediately upon my e-mail request without question. Service was fast and professional. I would recommend this company.

Disappointed that CHW would not pay to replace the AC coil even through leaking condensation under house...AC service people were very friendly and polite. These thing just happens with air conditioners. No fault of any kind. I understood CHW would replace parts. What more can I say? Not happy...

Had an outlet burning smell, and came in and replaced the burnt-out outlet and replaced the burned gfi. Discovered it was wired incorrectly and we just moved in earlier this year. He put everything back together and tested each section plus the breaker box. They did a Great job! Highly recommend!

My rooftop a/c-heating unit was blowing only hot air on a one hundred degree day. The technicians showed up as scheduled with all the tools, equipment and parts needed to complete the repair. A capacitor replacement was needed to enable the compressor to start and run. The technicians did a fine job removing rodent nesting materials and droppings from the unit. I was extremely pleased with their performance!

I called in for service on our heating and air conditioning, it was taken care of in less than 24 hours. Very pleased. Technician was very courteous, friendly and professional. I would definitely recommend CHW to my family and friends.

I purchased, in advance, long term contracts on seven houses with Choice and my overall experience thus far has not been what I expected. They have done a pretty good job of taking care of my minor claims with costs between $100-$200 but have left me high and dry on my major claims like three HVAC unit failures that required replacements.

The appointment for the technician was scheduled immediately. Technician cane out, did his job very professionally. Explained the problem. Cleaned the drain and made sure the dishwasher was running before he left. Very happy with his work. I think the technician did a great job considering what he was working with. Dishwasher is old, yet he did not look at the dishwasher as a lost case. I will say again. He was an extreme professional. Thanks to Choice Home Warranty for the recommendation.

When we discovered the downstairs wasn’t cooling properly, we called Choice Home Warranty. They responded immediately and scheduled a service call with Dexterity Heating & Air. The communication between them was amazing. I immediately received a notice letting me know who was coming and when, and was kept informed throughout the process. It was a great first experience!

Submitted claim for lights and fan in living room work properly, fixture is work at 25% or less. Have requested further review, still awaiting answer from appealing process. We still not happy with your position on our prior Air-conditioner claim! Thanks.

The tech who dropped by today was highly professional, pleasant and fun to talk with. He called in advance to make certain he had what was needed to fix the issue. And within 15 minutes the problem was resolved. Great guy!

Jerry from Blue Ribbon Pro Services was excellent. He was right on time and very knowledgeable. He took his time and explained all my options. Choice Warranty processed my claim and dispatched a technician in less than 24 hours. I am very pleased.

UPDATED 5/28/2021: I have only had to use this once since we bought this warranty program. I was very satisfied with the results. I have just reported a problem with my air conditioner and we will see what the outcome will be. I am still waiting to hear back from CS as to when someone might be contacting me.

We had three service calls for a total of $180.00 and our dishwasher is still not functioning. Your company agrees to replace the dishwasher yet gives me only half of what it cost to replace the dishwasher. Are you following our contract? I would say no you are not. We have not had a good experience with Choice over the past year and a half and will not not continue our service with you. However, I would like to highly recommend Keon from Appliance Repair Wizard. He is kind, patient and does his best to repair the appliances. They come quickly not like it was back when we first joined your service. That part has improved greatly, it used to be three days waiting. Thank you for listening but Google any dishwasher with the controls inside as mine is and you will see it’s 800.00 to replace not $399.00.

Nicole one of the managers helped me get a resolve the issue by sending a check since my dishwasher was too expensive to fix. We Discussed the situation and negotiated a cost and Choice will send me a check. Thank you.

Pump stalled. Claim denied and I will be canceling my contract with your claims that you cover the home area. It took a week for them to tell me after I found my own tech to submit a claim only to be denied. I am a retired military and on limited income and to pay the full price to repair our pump hurts us financially.

Great service - Jeff was really friendly and quick. He made extra keys and took care of the extra locks quickly. It was reasonably priced and takes various payment methods. I will definitely call them again for all locksmith issues. Thanks!

Although the technician was almost two hours late, he did a great job. Noticed the problem in seconds. That’s the type of service I was expecting. Extremely polite and was able to answer all questions that I had. Thanks again.

Excellent customer service and service provided asap. I live in Arizona where the temps are 100+ at this time of the year, so a broken AC unit brings extreme angst. The Service technician was very professional and just plain ole nice! My air conditioner was fixed quickly and it's running like a charm. Thank you, Choice!!!

I have called three different occasions. The first time was plumbing and I ended up getting my son to fix it because you could not find anybody that weekend. The second time was 3 months ago when my refrigerator had trouble and finally after the third technician it was repaired yesterday I hope. The third time I called was about my dryer and it was going to be 5 days so I fixed it myself.

Alberto ** was very helpful in signing us up for a home warranty. The process was very quick and within a few minutes we were good to go. He went through each item, sent immediate email responses and was courteous and helpful. Thank you!

My name is spelled De Anda **. I would that to be corrected on my policy. Overall Mr. ** was knowledgeable helpful and polite. Mr. ** has won Choice another customer and I referred choice to my sister. She on her way. Thanks again choice and Mr. **.

A case manager was assigned to my claim Nicole ** and I replied to her email and left 5 voice messages in 1 week. No returns calls nor emails. Washer machine it cost over $800 dollars and the offer was only $349! I can’t buy another washer machine with this offer and is taking too long to get this claim done.

My air was not come out the duct work and Zachary did a good job and will asked for him again. Thank you and Zachary was a nice person and did his job right and call the home work again for need some work.

Whatever you do, do not sign up for Choice Home Warranty. I went in eyes wide open that home warranties are often a scam. I was very clear with Choice that I was skeptical. They sold me on a home warranty and I signed on for a year in July 2020. In August, as luck would have it, my AC unit broke. We have 13-year-old AC unit, which I made very clear to Choice when I signed up for this warranty. We had gotten the unit serviced bi-annually by the preeminent heating and air conditioning company in our market. The unit was last serviced in April (new filters, minor fixes, etc.), which eliminates any argument that this issue might have been caused by not having routine maintenance. When the Choice-hired contractor came out to fix the unit, he explained that our compressor had failed. His assessment was that there is NO WAY TO KNOW WHETHER THIS IS GENERAL WEAR AND TEAR OR A CATASTROPHIC EVENT.

I asked for a quote. Then I chose another company. Since then, they've called me about ten times a day, sometimes a robot call, sometimes a live person. I've asked multiple times for them to STOP calling me. The person is then rude and arrogant. They've also sent me email, to which I've unsubscribed, but it still doesn't stop.

I used the reimbursement option which works out good for me as I live 25 miles from Wichita Falls TX. I appreciate being able to get my own technician, especially when I have used them before. I have been very satisfied with CHW since I was offered the reimbursement option as it is faster.

Tech advise the trouble w/ dishwasher; what needed to be ordered, when to expect his return with the parts, when project would be completed. Advise that I would receive email when to expect his return. Also an email when part was sent and received. There is a leak in the system. Can run dishwasher for now and will know when the leak is severe when there is water on the floor of the kitchen around the dishwasher.

Our first claim with Choice Warranty...very impressed with quick response and with immediately addressing the issues and scheduling technician's appointment. Technician arrived on time, (wore a mask) was professional and went right to work...was efficient, courteous, and clear in his explanation of the issues...really appreciate those qualities. Also very impressed with the courtesy of everyone involved in the quick response of the claim team which was exceptional. Have one more issue to address re the Microwave. Have every confidence it would be resolved also.

Tymeless provided wonderful, professional, service above and beyond what was expected or anticipated. Ron not only fixed the problem, he was a goodwill ambassador for his company and your warranty service. We could not have been more pleased with the entire experience.

Toilet was leaking through the ceiling from upstairs master bath. The technician was very polite and efficient and replaced inside parts and the seal. After checking out that all was functioning properly the technician left. He was very conscientious and wore his mask the entire time he was in the home.

The customer service doing the most they can to avoid pay. They put me on different claims that was what my separan explained to me, plumber Came and the company not authorize fix my problem inside my House main water lines, A/C company the technician just try to sell a new A/C unit. He just say, "I DON’T SEE NOTHING." Of course he don’t check nothing just the pressure. He found a few faults and he stated CHOICE HOME WARRANTY COMPANY don’t like pay for fix just for check. I was happy when I buy my home warranty and now I am very disappointed guys.

This warranty came with the house that I bought. The communication is okay at best. They call you as soon as you open a claim, however, you have to follow up with them each day at every step or the ball does not get moving. My AC went out in April and it took 4 weeks before the problem went from opening the claim to having running AC again. Now, my AC has gone out again and it's been another 3 weeks and it's not looking like a solution will come soon. On the current claim, a repairman came out and submitted in his report that it needed to be replaced. 2 days later I got an email from Home Choice about starting the replacement process. But then when I called them to get the ball rolling they said they needed to get another repairman out because they couldn't get a hold of the last guy (not true, but we'll get there).

Your company has a serious problem with communicating with the customer, I had several no call backs from you., and was lied to on several occasions, I choose not to deal with a company that does that, I will be telling all my friends and family about my terrible experience with Choice Home Warranty.

I was very impressed with how quickly an agreement was reached, which included a discount and an extra month. The overall coverage is awesome. I am in the process of selling the home to be covered and transferring the Home Warranty will be easy.

After taking cold showers for 3 weeks, you finally sent a plumber to fix our problem. But then you cancelled his services. So it's back to cold showers for now. Your, 'find your own" technician option is unworkable for average homeowner as it is hard to find someone who is willing to put up with the hassle of jumping thru all your required hoops, or you decide to cancel their services. I would like to have my contract money refunded. I have had no luck getting reimbursed for claims that I end up up paying for anyways. So see no need for your services.

I was very satisfied with the professionalism shown by Amy. She was very knowledgeable about her presentation of the different plans available. She made it easy to decide what plan was best for myself. I would recommend this program to my family and friend.

I just enrolled in the total home warranty Service today. The representative was so nice and was able to answer every question for me, and I understood what he was saying. I’m getting rid of my crappy service from Sears. Sears Home Warranty is not like it used to be.

The gentleman was very professional and nice. He fixed the problem immediately. He knew what’s was going on at the first glance. He is the kind of worker. We would like to call always when problems with A/C. I truly recommend him. And Choice has been until now my favorite insurance and I recommend it very often with my clients since I am a Realtor.

We were very happy with the technicians that came to the house, except that they were very late. They were very polite and respectful of our request for them to wear masks. They were knowledgeable about the subject and took lots of pictures. We were not happy with Choice Home Warranty’s decision not to cover The costs for insulating the ductwork, but we will probably use the company assigned to do the work anyway.

The customer service man was a great man. He explained to me everything that the warranty covered And give me a real good rate for a senior citizen. He gave me a better rate if I signed up today. I will recommend this to anyone.

First they don’t even reach out to the previous company that worked the same issue and claimed to fix it. Then the company they send out literally does nothing but looks at it and says “yea that’s what the issue is,” collects the $75 and never returns calls or gives us an update. 5 days later and I still haven’t heard from them. Now the piece that’s broken is part of the million things that aren’t covered by the company. And now I’m stuck with no repair company and an issue still not fixed...

The appointment and the initial part of the claim was quick and efficient initially. However, the claim stalled when it was escalated to the case manager but I understand that they are very busy during this rough time. Nicole ** reached out to me by phone and e-mail and was very professional and thorough. She did her research and was very fair in assessing the situation. I appreciate her time and effort and I am very satisfied with the resolution of my claim. Thank you all for a wonderful job.

Heater was leaking. Choice sent a plumbing representative from DaCosta & Sons Plumbing to investigate and eventually replace the heater. Very professional and excellent work. I will definitely depend on Choice Home Warranty in the future and DaCosta. Excellent home investment.

I am satisfied with the tech that came out here. But I am very disappointed with Choice Warranty. You advertise that if you can’t fix it you will replace it. But when I call you the guy I talk to said not all thing do you replace. That is false advertisement. The last time I called my air conditioner was out. The next day I waited and no one texted me or called me that you would not come until Monday. I called on a Friday. So had to pay for a motel for two nights at 120.00 a night. So Sunday I called someone myself and had to pay 156.00 to get it fixed. At that time it was 105 degree outside. This is Texas. So I am very very disappointed in this company!!!

Very pleased with the service and repair. Very professional. Great technician, very well skilled. Extremely well mannered. Totally satisfied with the entire process from reporting to Choice Home Warranty to the repair of my air conditioner here in my home. I will recommend this service to friends and family.

40 days ago my broken flapper was replaced by Mister Plumber whom I gave a 5-star rating which I would now like to rescind. An inferior flapper was used and 2 weeks later the toilet started running constantly for 4 days. I reopened my claim and Mister Plumber was scheduled to come back out. When toilet stopped running, I canceled the call. 3 weeks later the running toilet began again and I filed a claim. One Good Plumber of Gretna, LA came to repair the toilet ahead of schedule. He replaced the inferior flapper with a high grade flapper guaranteed for 5 years. I was very impressed with Conrad and his honesty. He remained a while to make sure the toilet didn’t start running again. I give him my highest rating and will call him for non-warranty projects in the future. I highly recommend him.

I called Choice on Friday to report my problem with my air conditioning unit. Before Friday was over, I had an appointment with Jackson Unlimited to come out on Monday, Sept. 14th. The technician called when he was in route to my house. He accessed the problem and it took him about 30 minutes, or less, to fix my air conditioning unit.

Kyle repaired the leaky faucets both in the shower and outside as needed. He called ahead to let me know when to expect him. He was very personable and pleasant to deal with. I would recommend him for any plumbing needs.

Same thing as usual With this company, you put in a claim and they denied it. So you end of paying whatever cost the company tell you that the cost will be. So I would never recommend this company to anyone.

I was in the market looking for a new home warranty plan and was referred to CHW by a friend. I called the number and was very fortunate to speak with Mr. Luke **. Luke was very easy to speak with and not only was he very professional, he made the conversation interesting and pretty much had me sold within a matter of minutes. It's very comforting dealing with someone like him after going thru a couple of other companies that didn't make me feel special as a consumer.

We have lived in our home going on 17 years and have always used the same company for our heat and AC. Knowing that all of the appliances in our home are getting old we decided to try the homeowner's insurance with Choice Home Warranty. Last month we had a problem with our AC and called CHW and the company that picked up the warranty said they could not make it out for 5 days! We live in FL, with hot and humid temps and no way we could go for 5 days with out AC! We called our old reliable company and they were out within an hour!

I was without air conditioning for 10 days in NC in high 80s degree weather-enough said. Lots of compassion but no action. Would not let me talk to a supervisor. Could not talk to anyone except the person answering the phone.

I dealt with Alberto ** and he was persuasive in a good way and gave me some nice benefits/discounts by asking the right questions. While I was somewhat skeptical at first, I was able to check out the company on various websites. I hope the service lives up to its reputation.

Very helpful. Thank you services. Thank you, thank you again for services, this very good company to belong to. I have not had any issue with this company. Thank you again. I truly recommend this company to family member and friends.

Repair Man was awesome (Matt). The fact that you would not cover the extra extension to complete the faucet which was about $5 and I paid for a new Faucet that would have cost you $150-$200+ is beside me? This is part of a faucet repair or install. I went and bought the extension and installed it myself. I hope that someone that understands what is involved in these type of repairs knows better next time. I value your service and have had a great experience so far and have referred multiple people just in the past few months. Was disappointed in the response the technician received yesterday. I do realize no one was looking at what was needed to complete the job. All good on my end and do not need a call.

I'm a new policyholder so can't really say if I'm satisfied yet. The sales rep was a little too pushy for my liking. I'm sure it's not him but the environment of his workplace. Check back with me at a later date for better appraisal.

Garage door not working. Light came on, and motor made noise, but did not work. Checked fuses, also checked the remotes to see if they would work. They did not. Contacted Choice Warranty, they said it was covered and a claim was opened.

We had a Whirlpool Cabrio washer Spin cycle started pause and won’t spin the clothes dry completely. Called the Choice warranty for repair. We had to wait for the assigned appliance repair for a week of time, choice warranty told us that we can hire our own repair guy to get reimbursed. In the end the cost of repair were high, choice warranty decided to reimburse us half of the cost for us to get a new washer. I am satisfied with the result of paying few hundred dollars for a brand new wash machine.