Choice Home Warranty Reviews

I have used Choice twice within the last month. First was for my washer. Tech came and did not properly diagnose. Had to get me back to see what we were complacent Ning about bordered parts. Parts are in but will not be back for another 10 days. Contacted Choice but was told this was earliest tech could come and if I wanted someone sooner they could reach out to another vendor but I would have to pay service fee again. Second claim was for furnace. Took them 6 days to find a tech who came from out of state. (He was from New York and I am in CT). This was not the service I was promised when I was sold on Choice nor the service anyone should receive.

I would definitely recommend Choice Home to my friends. They are pretty quick in getting a repair company to your home. I recently had a couple of problems with my stove. The repair company came to my home & said it would be cheaper to buy a new stove. Choice Home paid for half of it. Which helped me out a lot.

Tech was fast, efficient and furnace working fine now. I will use again in the future. I feel comfortable knowing I have this warranty in place. It gives me peace of mind. I will tell all friends and family about your service.

Very professional and knowledgeable. Ordered the necessary parts and gave timeline to when he'll be back to repair washing machine. I would highly recommend Choice Warranty to a friend. Knowing how expensive today's repair bills can be it's worth it.

We purchased an older home but we were concerned with the high cost of the “what ifs.” Our realtor recommended Choice home warranty. This was the best decision we’ve ever made. They have save us so much money. Worth every penny!

CHW located a service company well within the 24 hours quoted and the technician responded quickly with a day and time window he would be here. He was timely, took control of the issue, was knowledgeable and quick fixing the blockage. Very happy with the service!

Choice Warranty responded immediately to my request for a technician. The technician was right on time. He called before he arrived to let me know he was on the way. Fixed the problem quickly and offered some helpful advice on how to use my dryer to extend its life.

Switch mount and knob shaft broken. Good response and communication with Ernesto. We coordinated to meet and verify the problem, Part is on order and we willl coordinate to have it installed when it arrives. Status of claim, thru to the current status was provided.

Once problem was resolved everything was fine. Prior to resolution this issue I have gone through CHW agents (not Champagne Chestnut) that gave me incorrect information or didn't not follow through. Dealing with CHW contractors that were not professional or a no show. CHW needs to vet these people and keep track. Issue has been going on for 5 months with a gas leak. 5 stars to Champagne and 2 stars to CHW process.

Leaking pipe under tub. The water leaks into the room below from tub upstairs. It only happens when someone is running the shower in this bathroom. We do not see any water coming out of the pipes that are visible. It must be leaking from the water drain to the tub.

D B contractor did good job of getting my heater back online. He did a thorough analysis of my heater and air conditioner! I would definitely use their services again...Choice Home Warranty did a great job of taking care of my problem!

Happy you sent a reputable company like Sears. He diagnosed problem within minute and ordered the part. Will be returning on January 6th to install. The package with part has been delivered. Thanks for the good service. Am pleased so far. I am a new customer.

I prefer Choice to send Sears. I have had better service when you send companies like Sears. Other people you send the first thing they want is the $65. They don’t take time to fix the problem. They are not skilled.

Phone service was excellent, tech was excellent. Overall Experience was great. Tech always let me know how far he was from our home, he was prompt and very polite. Would recommend them absolutely yes. Thank you TJ, You did a phenomenal job.

Excellent young lady helped me. Now we will see how the rest of the process plays out. If your company is as helpful as you say it is then I will be happy to recommend you to others. However, be advised that if this experience turns out be be less than satisfactory, I will share this as well.

Had no issues filing a claim. Agent was courteous and responsive. Technicians were professional as well. They were able to quickly diagnose the problem and fix it. There was even a recall which was addressed the next day at no additional charge.

I emailed Choice Home Warranty and put in claim for washer repair. They quickly set up an appointment with TNC Handyman Services. TNC Handyman Services is a very knowledgeable and professional company that diagnosed the problem. Had a very good experience. Thanks Choice Home Warranty and TNC Handyman Service.

The technician was very helpful. Explained the problems with the machine and possible resolutions. Was happy with the response considering it was a holiday weekend. The website was very easy to navigate to set up the claim and the communication was excellent.

Spoke to a claims adjuster 3 weeks ago, last Friday. Was given an unsatisfactory amount toward the replacement of my dishwasher. I finally agreed to the paltry amount. Asked for confirmation in writing and when I would receive a check. Have heard nor seen anything since the following Tuesday when I agreed to this arrangement. Am I pleased,.

I wasn't going to purchase 1 yr, Then Dan dropped the price and I said ok. He Then tells me that's for 6 yrs. I screamed, "No, no, I'm 84 yrs old. I won't be alive in 5 yrs." He told me to leave it to a family member. I again said no. I got a email receipt. Called my Discover card to stop payment but they couldn't stop it. Play the recording. CANCEL.

Renewed my policy. Choice has been very reliable to all my needs in my coverage of my policy.. One time a contractor wasn't available so they told me to call someone and they reimbursed me for the whole cover charge. I would recommend them to anyone.

The technician was great. The customer service representative attempted to convince me that someone in my household had attempted to fix my dishwasher and broke something in it because the Choice technician "is very honest". Then I requested for a manager who attempted to convince me that Samsung dishwashers have an manufacturer defect. However for another fee on my end, it could be resolved. Even though the technician did not think so. The manager then told me that when I purchased another dishwasher she would reimburse me $185.00. I am disappointed and as a first experience would not recommend.

Seth was very calm and courteous! Everything was clearly stated. I was able to ask all the questions I needed to ask. He knew what he was talking about. I hope your service people will be experts too. He was eager to make the sale.

My experiences with the technicians sent to my home have been very good. When the result was that of making a repair, my experience has been good. However on my most recent claim it was decided that a replacement was needed. This is where I have an issue. Any other "Warranty/Extended Warranty" you purchase: such as Auto Extended Warranty, Cell Phone, Electronic Extended Warranty, you may have to pay a deductible, or a "service charge" but the item is repaired or replaced with a something of equal value. In this case, the company is not REPLACING the dishwasher, they are giving me a check for the WHOLESALE cost (which I am not able to by at wholesale rates).

The gentleman that I spoke with was Mr. Shone **. He is a very Professional, Knowledgeable Individual. He is just a good man. I really wasn't ready to switch companies when I called, but after hearing what he had to tell me really changed my mind. You have an outstanding individual with Shone, I feel like I know him personally.

My experience with the technician Mike ** was excellent. He was on time and extremely helpful. Wish all technicians were like him, he was patient and took his time, and I felt comfortable asking him questions.

I would recommend Choice Warranty based on my experience with them so far. The good pricing and low premiums I have on my coverage, and the fast response to claims, makes them a great "choice" for a Home Warranty. If you are in the hunt for a Home Warranty, Choice is the answer.

I have had to call to talk about claims and they have been difficult and uncooperative about what needs to be repaired. I had a plumbing repair done, and a second plumber came out for a clogged drain. The second plumber pointed out the first repair was done incorrectly. Choice did not acknowledge that and has stated it needs to be a whole new claim and I'll have to pay the service fee again. Which I don't find to be fair. The second plumber also stated he couldn't snake the drain because of the way the plumbing is arranged, so Choice has stated it is outside normal wear.

Was never told by person I originally spoke with that you don't cover tank on hot water heater. Cost me $65 dollars for nothing. Every time I called you found a way to disconnect me. Just give me my money back for the rest of my contract and I can afford to pay for my own hot water tank. Thank you. Lawrence **.

I hope this fixes the problem this time!! This is the third time it's had the same problem!! This is getting very costly for me!! Tech said he done what he could but was not for sure this repair would fix it!!

The Technician, I think his name is Daryl, was very courteous, knowledgeable and patient. He did text me as I had requested with his ETA and he was on time which was a plus. I would recommend him very highly. Thank you.

Factory service technician came out and diagnosed the problem and submitted the claim but unfortunately Choice Home Warranty did would not pay because they had paid for a different problem the year before in which I had to replace my fridge so they said they had reached their cap on refrigerator…

Love My AC LLC was the company assigned to repair my A/C. They were out first thing, 7 am, in the morning and had us up and running within the hour and had all parts needed to do the repair. A rare thing with all the shortages going on. Tech was friendly, courteous, and efficient. Great job. Thank you.

Tech was amazing, he explained everything he was doing to be, help me understand what to look for it happens again. We had another company that the system broke again, 1 hour after they left and they wouldn't come back. This tech waited a few just to know it wasn't going to stop working. Also let me know that he would come back if he needed to. He would be happy to.

So far they have helped me with the warranty. We will see on Friday 7th when they come back and fix again. The first time it wasn't fixed properly. Worked for a little while until it started to squeak again. Here hoping sears does not charge me and the 65.00 will be waived. Have to wait and see.

It remains to be seen what your service will be like once needed. However, your people have been courteous so far. I have use your company in the past and they have been extremely prompt and always willing to help when needed.

I spoke with one of the resolutions officer Nick who was very kind and courteous to me and handled my issues nicely. I also received some good discounts from my premium. Some of the associates were very abrupt but they have some nice fox that takes their time to help you out. I sure appreciate that!

David did an amazing job cleaning and fixing our dryer. It now works perfectly. He was nice and explained clearly what needed to be done. It seems there was never maintenance done to the machine, he took the rime to double check everything - until it worked perfectly.

This was second time I filed a claim and both times you all went above and beyond what I expected!! Great communication and super fast response!! And the technicians that were sent out on both occasions were very knowledgeable and friendly!!! Will not hesitate to recommend you all!!!!

I had no trouble using your automated telephone service to request service and repair on my furnace. I hope the rest of this experience will be as efficient and simple as this initial contact was. I am now waiting for a call from one of your service representatives.

Great customer service! But it takes a little longer to get the needed service. I wish there were more available contractors. For the price, can't not complain much. Overall pretty decent! Still waiting on the plumber to show up.

I initiated a claim online for my garage door not operating properly. It was a very simple procedure to open the claim and I had the name and number of the company who was to complete my claim sent to my email within 10 mins. The job was completed professional and timely.

They were knowledgeable and very accurate. Will come in two days to replace my garbage disposal. I will be waiting for them and am sure they will do a great job replacing it. I truly hope I won't need their services as it would mean something else broke. Haha. But it does give peace of mind to have this insurance.

Technician was excellent. Arrived on time, completed the task and cleaned up after. Well done. Only issue is with the replacement option of the fans. Replacement was recommended and the builders grade fans did not come close to the fans I had installed. Read the fine print...

This electrician actually showed up and was on time. He was professional, courteous and polite. He was knowledgeable in his trade. He was very efficient. He did an outstanding job. I would recommend him to anyone that is in need of electrical work. He was in constant contact with me before his scheduled arrival. This has been a great experience for me and my family. I am very happy that I have the warranty plan that I have.

Awesome Job, and great guys. Very satisfied. Will recommend to others. The crew came in on time, and worked all the details together with us, informing us about the whole process and the cost. They were very thorough on everything.

I have been with CHW for several years. I have a policy for my home and rental property. I feel good knowing that if a covered service is in need of repair all I have to do is file a claim and they do the rest.

My subject is repeat business because I had CHW before, and my wife and I moved to another state, and we renewed over there. When we moved back here to Texas, we bought a new home, and we waited until the builder's warranty expired, and now we have signed with them again.

Jacob was very informative, very wish of the products you offered and knew what needed to be done..Thank you Jacob. He took his time and answered all of our questions because we had questions so merry Christmas and happy new year to Jacob and family.

Spoke with Celia about a service needed, helpful but I was told I could use a HV/AC local. She stated your tech needed to go. Called back. Spoke with JoAnna. Very helpful, explained what my local tech needed to do. She even called and left him a message then came back on and let me know she left him a message. Now that is awesome customer service, my tech called and will be out here tomorrow but will call in the service claim # first. Very pleased at this point. Semper Fi!

Excellent service from Mr. **. He’s very knowledgeable about the warranty program. Provided great information about the different plans and add-ons, and helped me to customize my plan to fit my family’s needs. Made it easy for me to choose Choice Home Warranty plan from competitor plans. Thank you!

Have had a claim in since Dec 1st. Finally a plumber came out last Thursday and said it could not be fixed. Needed new one But so far No one has been back And this is Monday and commode has been running since he left on Thursday.

Charlie was very helpful in guiding us to a policy to cover our rental property. This is our 2nd warranty purchase with Choice Home Warranty. We also have our primary home covered. We have been with CHW now for over 6 months and have been very satisfied with our past interactions.

Submitted a claim then found it was not needed. Called and canceled claim and appointment for service but did not receive any written notice of cancelation. Wasn’t quite sure if everything was canceled. I would have appreciated some sort of email verification of cancellation.

Registered with Choice Home Warranty today. Sal ** was excellent!!! He explained everything about the service and warranty. I was very pleased which is why I signed up. I feel good and secure knowing my home is covered under this warranty service. Thank You!!!!

Not satisfied how claim handled. Choice does not care for elderly people in my case 83 year old disabled veteran. My claim was unusual but Choice followed the rules to a "T", let me cancel the contract, stood by their rules with no leeway. I would not recommend Choice to anyone!

Our pool filter pump was tripping the circuit breaker. Made a claim and they were able to get a company out in 2 days. They picked the right company to do the repair/troubleshooting because the individual went out of his way to register the pump to Pentair and then had Pentair come out and replace it. Wanted to give a shout out to C-Force for taking care of us.

I wasn't even done with my online inquiry when I received a call from Choice Home Warranty. Simon, the rep, was very courteous, professional and very efficient. He answered all my questions and got me set up right away with a great deal, better than the online one! Thanks much!

The service was more than good. I would request the same person for the same service.. This person knows his job. He explain all that was going wrong, and what he needed to do, and how long it would take, and what was the cause.

Luke was very helpful in saving us money and explaining everything. Give him a raise, he’s great at his job! I would recommend to a friend and relative. Thank you for all the help in keeping my new home protected.

Professional, checked everything and came in time period laid out. He spent the correct amount of time looking at all aspects and then asked a lot of questions. He did his job and left within an hour. He wanted to fix my disposal not just sell me a new one.

I liked the idea that since I was an existing customer I was able to get a great rate for another contract I bought for my son. He has a condo but will appreciate this contract if an appliance were to break down.

Took from October 19th till last Friday for me to get my fridge settled. It should never have taken that long. I had to have several repair men come and go before the Sears repair man told me the part was not available and it had to be replaced.

I have been with Choice Home Warranty thru 6 homes and just renewed my policy. They have always come thru for me whenever I have had to use them. Today I spoke with Alberto, and he made the experience so pleasant. Answered every question I had, did not try to rush me, and made me feel important to him as a customer. I will continue to recommend Choice to all who ask me for a company to have on call, to protect their home. It gives me a secure feeling knowing I have this protection in place. Lt JC **

I was very pleased at how fast Choice was able to assign someone to repair my ice maker. Due to the holidays, the repairman didn't come until after Christmas. Choice was very quick at responding to the claim. My experience was very pleasant and the instructions were clear. I would recommend Choice to other people based on my experience on this claim.

I just found out that you are going to have to reschedule our appointment. That does not set to good with us! It has been 2 weeks since the repairman was here and 3 weeks since we have had dryer. I don't think we need to be rescheduled. We have not received a phone call about anything. I expect to see someone here today.

Used automated system to place claim via phone which was cumbersome but did ok. When I signed up I chose for the use of local companies but they assigned it to a company about 90 min away. I hope the rest of the process goes smoothly.

I’m impressed with Choice. When I called at 7 am this morning a staff from Choice pick up promptly and she place the claim right away and recommend a company GGI to come to help me; it’s really cold but I have to wait until tomorrow.Hopefully, it will be resolve by then , because it’s really cold in the house.

3+ months to resolve dishwasher issue. Instead of fixing, they offer $250 gift card instead of replacing. They "reserve the right" to provide gift card at amount of their cost at Lowes, instead of replacing the dishwasher. Can't get a dishwasher at Lowes for less than $600. Rep was arrogant and acted like they did me favor by appealing it and getting approved for $350 card. Class Action law suit when we discover they have abnormally high percentage of providing undervalued gift cards instead of replacing or repairing product.

Called for service repair technician. Bang around outside unit since repair work consent to Choice. Stated there was a leak or something else. Claim was denied. Unable to reach anybody to get a second opinion over the weekend, It was hot. We are seniors so called another company. Paid for the car ourselves. He stated problem was not what we were told to the tune of $800 which was cheaper than we were quoted. We took care of it with no satisfaction reimbursement or apology from choice.

The whole process was easy, Phil the salesperson was very good. Hope the coverage is as good and easy. We picked Choice Home Warranty because of very good reviews and recommendations. We would recommend this to our friends and family.

I am so disappointed with my decision to purchase another year of warranty service through CHOICE. The customer service is absolutely horrible. I have asked to speak with a supervisor four times and have never gotten a return phone call! When there is a service repair, Choice looks for every reason not to cover the required repair. The length of time it takes to get a service provider to respond, order parts and complete the repair is often four weeks or more. I could not be more dissatisfied!

Contractor did a swift smooth job, very friendly and professional as well. Would definitely recommend them again for my electrical issues. Contractor went above and beyond to explain what the issue was, and how they are fixing it. Did a great job. Glad I switched from American Home Shield to Choice.

The staff at Choice Home Warranty did an excellent job at addressing the issues with my water heater. My issue was handled very promptly, professionally and expediently. I would highly recommend Choice Home Warranty to my family and friends. I have renewed my warranty over several years. I have never been disappointed with the service.

I went through all the steps to enter all my information and pick up plan that I needed but when you went to select the plan it wouldn’t work in either Safari Google or Internet Explorer. The user site is not very friendly at all!

I have had to reach out to CHW twice now and both times, same poor results. In Texas in the middle of July the AC wasn’t cooling. Took days for a service check. Reaching the service tech was just as horrible. Voicemail box is full! Finally gets to my home and I am told I need a $200 job to get it running. I pay it because it’s 100+!!! Was never reimbursed, CHW ignored my emails. NOW, 20s and the unit is blowing cold air! Reach out to CHW and am getting the exact same service!!! 48 hours before the assigned tech service can ever come check out the problem!!! And the voicemail box is once again full!!!

My water heater had flooded garage on a Thursday and was not scheduled until after Christmas on Tuesday. Luckily I was able to reach the plumber next day on Friday and he stopped by to help. I was very appreciative for his kindness and help. He said their office should have been told it was an emergency.

Was easy to go online for repair, it was only about an hour getting a appointment. Repairman came early and did a great job. I thought the eight five was a little high for what was done since part was less than eight dollars and it only took about ten minutes.

My garbage disposal was leaking underneath of it. I requested a service call, it was very quickly set up for next day. A service guy came in, check it out, it was beyond repair and replace it with a brand new one. I am pretty satisfied with the service and prompt response.

We had the main sewer line stoppage on Dec 31, we were very lucky and surprised that CHW were able to get us a plumbing company to service on Jan 1. The plumber was very courteous and did a great job and also advised us to detach and remove the 1 hose we had forgotten from outside spout.

Very bad customer service, and was not helpful with my situation at all. I asked could I speak with a supervisor they won't let me speak with the supervisor. Very bad experience. I have water everywhere and both of my bathroom also in My den. They wouldn't even assist me nor did they honor my warranty.

We had issues with our LG Over The Range Microwave. The Choice Home serviceman they sent was GREAT they did everything they could to fix the issue. But between them and Choice Home Warranty they were recommending replacing the microwave. This is where the issue started. The replacement reimbursement of $191 they offered was about 35-40% of the retail replacement cost of our unit.

Is been over a week since I made my call for service. I have not heard back from anyone. I am not happy I have a critical problem. My dishwasher and garbage disposal is not working. Because it is electrical what if my house burned down.

Overall good warranty. The service call however is less than expected. Called for a covered heating system on a Saturday early evening, repair company will not be here until Tuesday afternoon? This is January 1st, single digit temperatures. Fortunately, I have a small electric heater.

Called for a repair on the pool heater that stopped working. The process was easy and quick. Automated by phone. Since it was over the holidays I have not heard from a technician so I will follow up with this review.

The rep was informative and through. She answered my questions patiently and courteously. She promptly sent an email with contract intact. I believe this is going to be a rewarding experience if the remainder of service continues to be as positive and helpful as the initial contact.

My claim was denied due to no fault of my own even though they said that the part was out due to improper maintenance, which was an excuse not to pay the claim. I lived in the home for 1yr and cleaned all the ducts and vents. My heat went out and they claimed the part was due to dust and improper maintenance in my attic. We will see moving forward if it's really worth it to have a home warranty if I have to end up paying out of pocket every time I make a claim. I'm very saddened and disappointed.

The best pricing today and the opportunity to save going forwards. The chance to not be “stuck” if I chanced my mind or find I don’t wish to continue for 3.5 years. But the value was unparalleled and the service is top notch.

Erick was very good with looking over my a/c unit. He came from Progress Handyman Residential and I would use him again, he seemed to know what he was doing. Unit is working very well now. Your service once again came through for my problem.

My claim was handled pretty quick. I just wish that it was some way to talk to a live person and I wish that we could pick our own technician to cut back on wait time. With winter here you have to wait for parts or whatever is needed.

My furnace went out 12-31-21 and at 5pm I filed for a service on it. It's 5pm 1-1-22 and as yet no one has showed up. I tried texting Rick's Affordable Heating and Cooling and no answer, it's getting cold in here and I don't know if anyone will ever show up to repair it. I think Choice Home Warranty only contracts with the worst companies for service. Still no furnace.

I bought the Insurance, I don't like being pressured and sales people that won't take no for an answer, but I guess that's the way they are trained, I hope the Insurance is worth the money, I am on a short budget anyway, I told them that but they don't seem to care, just make the sale, but at least they were nice, I forget her name but she was a nice person.

I had a lighting fixture in my garage that was crackling when the switch was turned on. This I believed to have been a short in the wiring. Your service man arrived within the designated appointment time and assessed and addressed the issue. If it is not an intermittent problem, it appears to have been repaired.

Service was prompt and the response from CHW to approve my claim was prompt as well. I have had this Service for several years and have had no problems getting them to pay out on my claims. All the technicians have been very friendly and always call ahead of Appointment.

Initial response was good, still waiting for the company to respond to the technician assigned. I received an email from the company stating claim was approved for replacement and the last contact that I had with the technician did not have the same information.

I am still waiting for a review of our oven replacement costs. Amount offered was rejected and I have not heard any replies now in two weeks. We are also presently waiting for a refrigerator repair. Presently without a useable unit in the house. Not real happy in 2022!

The dishwasher would not work- it shut off within a minute and there wasn’t any water entering the unit. I called Choice and they immediately set up an appointment for someone to come out the next day. The fellow called during the day to let us know approximately when he would arrive. He came on time and immediately fixed the problem. I’m very satisfied with the entire experience with Choice.

The technician was a young chap, looked more like a college student - very knowledgeable and polite. Arrived on time, diagnosed and quickly found the problem and fixed it. I am super happy with the service, and would recommend Choice Home Warranty to anyone.

After speaking with Stephanie we were able to get an adequate settlement for our microwave replacement. I was ready to cancel my policy but Stephanie was so professional and patient. She is extremely competent and professional. She offered us a realistic settlement and we are happy with the outcome.

My water heater is broken and you failed to get it repaired. You found a way to "weasel" your way out. Your company is unethical and dishonest. When selling your warranty you assured me positive results, and twice you have failed to satisfy the customer; an oven being the first time.

R&R home solutions was great. They diagnosed and repaired the problem same day. Choice Home Warranty is a huge benefit to have. They are very responsive and the claims process is simple and easy to navigate. I never have had such an easy home repair handled.

Within one hour of reporting my problem I had a warranty number and a call from the John Hidgin plumbing and an appointment set. Great job. Technical showed up on time with part and completed the replacement of garbage disposal. No mess no fuss. Great job.

The technician was very friendly and courteous and did a great job. I would definitely recommend the company that he worked for. The job was done very quickly and professionally and I would give them an A+ rating. A very fantastic job. And a wonderful experience.

I had an early 2021 dryer claim. It had to be replaced. And, nobody, I mean NOBODY, called to discuss the replacement allowance. If they called, they never left a message. You have my money; I can’t see how I renew, let alone give positive feedback, with that kind of service and money theft.

I loved the experience we had. He explained everything we wanted to know. We got the coverage that we thought would be good for us and our home. We got a great deal. I sure hope we never have to use it but we have a piece of mind now. Thanks. Mark and Ginger

Our a/c was not cooling. Sent claim in this morning and already have company coming out Wednesday. Fast turnaround even on a holiday! Thank you! This is our 1st claim and we are already impressed with the service! I would recommend your company to anybody! I am hoping EMS will get the job done! Then I will be more impressed with Choice Warranty!

He exceeded our expectations and got everything done in a timely manner! He was great! He was timely and made us feel comfortable that regardless of the outcome that he would be happy to come back and fix any problem.

Called in claim and they sent out a company the next morning. The company that they sent out was very professional and answered all my questions. The claims rep that handled our claim was more than helpful. We were with another company and switched over to Choice and was the best thing we ever done.

Looks to be just what I needed. Will let you know after first claim! Only after will I be able to grade the system. Hoping they send the agreement in writing so I see everything in the agreement should be sent before I paid for the first time.

The refrigerator has been making a loud grinding noise off and on for the past few weeks. The technician was unable to determine the problem due to the unit not making the noise when he was here. He offered to return when we can determine exactly where the noise originates from. He was very professional and knowledgeable. He'll get five stars when it's repaired. Thanks.

I filed claim and advised water was coming from refrigerator or ice maker line and I didn’t know if I needed a plumber or an appliance repairman. An appliance repairman was sent out. He was very nice. He said the leak was coming from where the ice maker line was rubbing against grout and over time the line developed a slow leak. BUT, he couldn’t fix it, we would need to pay the service fee AND file another claim for a plumber to come out. We had to pay another service fee to a plumber to fix the line and ended up paying the entire bill because Choice said the issue was not covered because it was not due to “normal wear and tear.” The refrigerator is not moved and the line is not manipulated so how could it not be due to normal wear and tear. Three different technicians have said it is very difficult to get any repair covered and paid for.

I am very pleased with the service provided by the tech, he was fast and professional. Thank you for Choice is the Best! I recommend this policy to all my family and friends. Keep up the great work. Thank You.

I was considering purchasing a Choice Home Warranty for a while after being referred to this company by an esteemed business colleague. Danny **, who works for Choice Home Warranty, answered my questions clearly and was friendly and professional. He has already provided helpful, responsive service.

He was very polite and informative. He even drove for two more hours after getting here and diagnosing the problem. I really appreciate his hard work and I appreciate y'all at Choice Home Warranty for the instant approval since I've only been with y'all since September. I will. Definitely recommend you to my friends and family. I'm a disabled veteran with two daughters. It means a lot that y'all approved the repair instantly. The you and the technician that came out.

I was satisfied with the amount I was given for replacement of the dishwasher. The young lady was very professional and doing her job. I did feel like it was a game of back and forth to get a fair amount for replacement. Waiting up to 30 days for a Lowe’s credit card to purchase a dishwasher is a bit long.

Cory from Simply Fixed came out and knew within minutes what was wrong with our oven and the part needed to fix it. Cory was very friendly and customer-oriented. I would highly recommend Simply Fixed to my friends and family for their appliance repairs.

Well there’s nothing for me to rate you on. I placed my claimed yesterday and I’m still waiting for the next step. I could say it easy to place a claim. I will rate you when I proceed to the next step.

Tech was on time and did a great job repairing our garage door. He advised me of what he did and let me know what I could do to maintain my doors better. I have recommended Choice Warranty to my family.

My dishwasher flooded my kitchen 3 days before Christmas. My claim was addressed immediately and a repairman came to my house. He was able to fix the problem so I could use my appliance during a busy holiday season. He was pleasant and patient with all of my questions. The prompt service was very much appreciated.

I would give 0 stars if I could. I had a plumbing issue in my basement. I checked my home warranty with Choice warranty and it said it was covered. So I called and they sent a technician out within 2 days. I paid the technician the service fee that was in line with our contract with choice. He submitted the claim, with pictures. The technician quoted me a price for the job of $6800. Guess how much choice home warranty said they would cover? $500! I called and tried to get it straightened out. I got nowhere with the 2 different people I spoke with, so I didn’t see a point of keeping my contract. I cancelled it immediately. I can get free estimates from different trades (without a service fee) and I can definitely get the job done I need cheaper the $6800.

Problem diagnosed and promptly corrected. Friendly and professional service. Arrived well within time frame given. Choice experience excellent. Made appointment online. Local tech called to confirm then called on day of appointment to let me know technician was on his way. Very pleased with overall experience.

The UNITED APPLIANCES REPAIR office staff & technician were accommodating, very professional, timely & kind. They handled our plumbing issue without delay. To our extreme satisfaction the technician had everything he needed right on his truck so there was no need for a return trip or to reschedule. Thank you!

My water heater thermostat quit working on 12/22/21. I tried to restart the water heater thermostat and failed. I contacted CHW and received a work order number by email. My first concern was CHW did not have a recommended service repair for Anchorage. I was instructed to look for a plumbing repair on my own. On 12/27 I contacted CHW to inform my current apt and CHW informed me that Alpha Maint & Locks was assigned to repair WH. They were very good, 1st they restarted my WH which stopped 12/29. 12/29 service thermostat was defective and was replaced 12/30. I'm very satisfied with their prompt service and working through parts replacement for final repairs completed 12/30. WH is working.

Very straight forward with all there communications, Enjoyed all my talks with the people I talked with and would have all my family and friends to join CHOICE Home Warranty. If there was any better company company they would have to perform better than Choice Home Warranty.

I tried to shut the water off between the water supply and toilet. When I tried turning the handle on the shut off valve it just kept spinning and did not shut off the water. I didn't know what else to do so I called Chase.

Refrigerator started to die slowly so didn’t react immediately. Then when I returned from a holiday trip on 12/22 it was obvious the freezer wasn’t keeping food frozen. I made an claim online late that evening and received an email just after 5 am the next morning that a repairman would arrive mid-morning. It was actually something that was repairable so there was no waiting for a part to arrive! The freezer was back in service before noon!

Came home today from running errands only to find refrigerator leaking water on floor. Found out it was not cooling. All of the items in the freezer section were thawed - ruined because we have no place to put them while fridge gets fixed. Called CHW to set up repairman appointment. First number I called was wrong - talked to Sandy - she was kind & provided correct number. Within just a few minutes I had a Work Order number. Hope the repairman is as fast as CHW. I have used CHW for other broken items - always get quick service.

Was notified of arrival of service time and technician. Arrived was scheduled and very efficiently repaired the central unit. Was very respectful and efficient. He was very knowledgeable on how to correct the problem. Was completely better than American Home Shield.

I called Choice and the technician came to give a diagnosis. Choice approved the diagnosis. So happy. I am glad that I have Choice and will continue to use them in the future. Now I can look for a new refrigerator.

The tech was nice and pleasant and very much on time. In fact he was a little early which allowed me not to have to wait all day like you do most often with service repair work. I would recommend him to others in the future.

This guy knows what he’s doing! As it turns out my problem is electrical so I will have get an electrician. I will always request Goldstar Appliances. I wish he was an electrician. He is. Really well mannered young man. Very polite. All servicemen could take lesson from him. Thanks for great fast service.

Justin showed up on time and quickly found the issue. As soon as he got the approval he replaced the part and got the unit back on line. I was really happy with how quickly everything was handled. From the initial call to the return call and getting the unit repaired.

I was looking online at your warranty because I read an article on “Danny & Chelsea’s Today’s Homeowner.” They recommended your company for people with older homes. While I was online I immediately received a call from your representative! Very convenient! He walked me through coverage and offered discounts for my husband’s military service and for a longer contract. This not only saved me money, but saved me the hassle of renewal for the next 6 years. I know this is a sales incentive, but it served us well too! I’m looking forward to a good relationship with your company in the years to come.

Juan from Doors in Motion came out to look at the problems with my garage door. I had no idea what it would take to fix it. Juan quickly assessed the situation and gave me a quote. I asked a few questions and assumed Juan would have to set up an appointment for a later date to do the work, but I was very wrong. Juan jumped on it immediately and had everything fixed and running 100 times better than it had run prior to this issue. 10 stars for Juan! He works quickly and efficiently. I won't let anyone else touch my garage door from now on! Thank you to Doors in Motion, and a huge Thank You and Kudos to Juan!

It was so easy to submit a claim. (I used the automated phone service). I got an email l little while later telling me who was coming and what time to expect them. He actually was able to come earlier and called to make sure I would be home. The repair man was wonderful! Very knowledgeable and professional. The communication throughout was excellent! What a relief to know that Choice does what they say in their brochure. I am very happy I have this home warranty!

No terms and conditions were seen before the payment and now everything is declined. I will be contacting all my past clients who I referred to Choice and letting them know that they should not renew their memberships. I had a phone conference scheduled and then nobody called and when I emailed to ask why and to reschedule, nobody returned my email. To say I’m disappointed in the 2k I spent on a Choice Home Warranty is a severe understatement.

Richard ** was most helpful in getting me rates that are affordable for my 2 rental properties. I will recommend the Choice Home Warranty to my friends and family, especially if they meet my expectations if I should have a repair at a future time.

I would reevaluate how effective or genuine you are regarding your “commitment” to providing your customers great service. I recently submitted a claim for a leaking water heater. First, it took almost four days to get someone to our house to evaluate the leak. The technician concluded that we needed to replace our 20+ year tank water heater. Choice Warranty agreed to replace our “tank” water heater with a tank water. My wife and I are about to become empty nesters, and wanted to install a “tankless” water heater. After a discussion with At Utah Home Services, I was told that Choice did not approve the replacement of our water heater with a tankless unit. Furthermore, that you would not cover a PENNY of the install for a tankless.

The technician arrived on time, assessed my issue and repaired my dryer. He was very professional and straight to the point, fast service excellent employee. I would recommend this technician to anyone that needs a maintenance call. This guy is a assist to Appliance One Solution.

The claims process was extremely easy. I filed a claim on a Monday and the appointment was the following morning. The technician was very professional, friendly, and helpful. I would definitely recommend Choice Warranty to anyone looking for a good home warranty. Price is reasonable, too.

I inquired about home warranty and was given good information and promotion offer. Looking forward to seeing how it all works if I ever need to call for services and if all the information provided over the phone holds true.

Albert ** is a keeper. He was kind, patient and knowledgeable of your product. I had American Home Shield and I would recommend anyone interested in them, RUN. My out of pocket expenses were astronomical with AHS. I pray Choice Home Warranty lives up to its hype.

Very responsive and customer friendly. Online tools at website were easy to access and use. Submitting claim for service was easy and no problem at all. The almost simultaneous email feedback was great as well. I am new to Choice and am very pleased so far.

The person that came to work on our issue was VERY nice, helpful and did a great job. We would recommend them to our friends and neighbors. I would also recommend Choice Home Warranty. We have been customers of your company for at least 6 years.

He was very professional and knowledgeable. He explained the cause of the problem, and after solving it, gave recommendations on how to keep it patent. However, I am still waiting for my reimbursement for my electrical work from Choice Home Warranty.

The end result was good but it took a long time and a couple broken appointments to get there. Choice assigned us a repair company right away and they sent out someone to look at the problem late that same day. He told us he would be back in two days. When he did not come we contacted his company asking about it. We did not receive a callback but an email came through from Choice setting a Monday appointment (four days after the original appointment). That appointment came and went and we called again. Finally another repair fellow (who was very pleasant) came on Tuesday afternoon, but was not able to complete the job before he had to go to another job. He came back Wednesday morning to complete the job. We were excited to finally get the problem solved but were not happy with the time it took for the issue to be resolved.

Customer Service Rep. was EXCELLENT. Found my pending quote and I was signed up in a matter of minutes with the add-ons I requested. We discussed the annual fee vs. the monthly. I decided on the monthly fee. I got an email confirmation in a matter of minutes of hanging up the phone. So far a great experience. THANK YOU.

Abass from BUZZ SERVICES was great. He was able to come to my house sooner than the original scheduled date due to the nature of the leak and fix it. He was prompt and professional in completing the job. I would highly recommend him.

I had to complete to different claims for issues I didn't know were together. The claims was very fast and I had a technican at my house within 48 hrs of my claim. The technician on both calls were nice, friends lt and explained all issues to me thoroughly.

Although I find it amazing that the company didn’t stock the truck with the needed part even though they were aware of the possibility of the problem, the technician was efficient and quick in finding the problem. The dryer is not repaired yet, part needs to be sent, earliest repair date is almost 3 weeks away. We have not had a functioning dryer since the first of December. This will be almost 2 months until finished. Not acceptable time frame.