Choice Home Warranty Reviews

Service was good. First rep which called this morning did not want to negotiate. Received a second call, and your rep Kyle, was willing to negotiate and get the lowest price possible. He was extremely courteous and took time to help a senior citizen.

DO NOT waste your money on this warranty company. Horrible customer and warranty service ever... Saturday hot water heater broke, claim submitted. Monday tech arrived to look and say, yep, needs replaced (pd $60 for him to look, not touch anything). Choice Warranty called and said they would replace. Received email Wednesday. Said approved with $455 fee to us. Called, emailed and left comment on website numerous times since Wed with no response. Six days later, still no response except they want $455 to replace without any reason for additional cost.

Wall ac not covered by the policy. Your representative was very nice and took the time to check on everything possible. The unit is about 2 years old and was leaking water inside. We checked the plug, but it still didn't drain correctly. Thanks for your consideration in this matter.

I'm always have a good experience with the company service. They resolve my issues with promptly results. They usually respond very quickly. I think what I paid it works for what the company covers. I will highly recommend it. The claim usually turns around in 1 weeks. If they have to replace the items it can be least.

The Service Technician showed up as scheduled. I was called before he arrived. He was thorough and professional. He was also COVID prepared, wearing a mask and he was wearing gloves. The appointment is scheduled to complete the repair on October 9. 2020.

This is the first time to use your service and I am very happy with the fast response and the approval of the part replacement to fix the AC. I will be sure to recommend Choice Warranty to all my friends and family. Keep up the good work.

After looking for a home warranty service agreement, I evaluated by talking to numerous service companies and I found Choice Home Warranty to be most sincere. All the associates who I have talked to at home warranty responded and explained the questions and concerns I had. Shoud out to... Charlie **, Michael ** and other front line staff to whom I have talked to and through email. They made it very easy for me to signed up with an extended service agreement.

The service man was extremely efficient. He wore masks, gloves and shoe covers. The heat has not been repaired, the serviceman man had to order a part, I have not had conversation with him since his initial visit. The office manager overcharged my credit Card in error, she refunded the difference the following morning.

Order was referred to plumber and they arrived in two days and we were notified the next day who would be correcting our problem. Using the online app to open a ticket is extremely easy and always for 24/7 access to system.

Vendor replaced defective programable AC thermostat with one that is not programable and appears to be used. Vendor claimed that Choice would not pay for replacement with a programable unit with a cost of a few dollars more. Dissatisfied that Choice would not pay to replace defective one with a comparable unit.

I was told I would get an e-mail same day to confirmed my policy, I don't have anything but your survey. Please have my confirmation send now or we can cancelled and I can go with American. No way to start a new relationship.

Enrollment was quick and easy. Surprised that coverage for a washing machine and refrigerator was additional. They are covered in all the other plans I considered. Sales representative was easy to work with. Selected Home Choice because of internet comparisons of companies.

Tech was very kind and all went well, except he was here 1 hr plus before he did anything at all. He was on the phone with his boss and trying get approval with Choice to replace a bad outlet only. He mentioned it was their first day with Choice, it just seemed as though his company wasn't quite sure how to deal with Choice on the repair so they were figuring it out while at my house? So it took 2 hrs to replace an outlet.

We had a really good experience with our Choice Home Warranty claim. This was our first claim and it is being resolved. The technician Davontae is wonderful - polite, professional and very knowledgeable and patient with all our questions and concerns.

Had to replace mounting bracket to connect the garbage disposal to the sink since it was not compatible with the new disposal. Paid the repairman $25.00 in addition to the $45.00 co-pay to install the mounting bracket.. Talked with Choice rep and was told it would be 4 hour delay to get approval. Got an email about 4 hours later with approval. That was after I had already paid the repairman $25.00. Can I get my $25.00 back?

The technicians were good, The A/C came at the wrong time that the appointment was set up. He explained the issue and explained what he was going to do and if something else had to be done the extra would not be covered.

Every time I open a ticket it is satisfying that it only take a few hours to get a respond. So far I have never had any bad issue with Choice Home Warranty. I will keep using this insurance for a long time.

We bought our first home a few years ago and were nervous about the unknowns. Thankfully, we were blessed to have a home that is less than 15 years old, but there can still be minor issues that can cost a lot. Our plan has paid for itself every year. The service is easy to do online or by phone.

We were very pleased with the technician. He wore a mask, was clean, and polite. Spent time checking out the dryer. He appeared to have an idea of what the problem was just by my explaining the issue I was having. Having examined the dryer, we were told what the problem is, and what needed to be done to repair it. Felt he was knowledgeable.

I originally ask for a washing machine repair man and he was very nice and checked washer and discovered it was my plumbing, advised me he would request Choice send a plumber which I understand you are trying to do at this time. My first experience with Choice and so far very satisfied.

Choice home warranty paid for the hot water heater and I paid for the non covered charges, $300. Everything happened quickly. No Delay anywhere. The contractor was prompt. He also came back and light the hot water heater after the gas connection given. That was very nice of him.

Had a leak at our property, it was fixed pretty quickly. The toilet and tub were fixed, and no longer leak. CHW is pretty quick in getting vendors out for repairs. The vendors have all been great, and professional, polite, on time, and ready to work. Thank you.

Having been burned by my previous home insurance company I was reluctant to try another one. That said Todd is the man. I have spent 29 years in sales and I can honestly say his low pressure, nice and easygoing nature was what convinced me to give you a try. Make sure he is rewarded for such excellent customer service and give him a bonus. He deserves it.

The service man that came to check out the 2 appliances that I thought had to be replaced was on time, courteous, and very efficient. After approx. 30 min. he had fixed both appliances so that they worked perfectly. Unfortunately, I had to call the Appliance Store and cancel the order for new appliances. BUT, fortunately at this particular time, I did not have the big expense of those new appliances. THANK YOU!!!

We were having a defrost problem in the upper freezer drawer. Repair man found a freezer bag clip behind the drawer preventing the drawer from closing completely. Our bad! It wasn't something you could see without taking out the drawer which I did so we could clear the ice from it.

It's been more than 4 weeks since I reported this issue and at first, the technician came to check but we didn't hear from anybody since then. I already send a few mails but still waiting for the repairs to be done.

They didn't honor the contact. They lied about what they would pay if something was not able to be repaired. Then they tried to offer money for an item which was about 30% of value. I cannot get my appliances replaced at what they offered me. I paid in full based on what the representative and I initially went through over the phone regarding if they couldn't repair something they would replace it or they would replace it at today's value which is a bold-faced lie. There is a class action lawsuit with this attorney general of the state of Arizona, based on so many people having the same problem. I would NEVER recommend Choice Home Warranty!!

We purchased a home warranty through Choice Home Warranty via phone on June 22, 2020. This was to cover a home we had just purchased, which we moved into July 20 (thus, we bought the warranty a little less than a month before moving in). We purchased this in good faith that the company would actually cover the cost of legitimate issues our house might have in the future, given, of course, that these issues met the company's criteria, which we understood. Shortly after moving in, our air conditioner failed as a result of normal wear and tear on Sept. 2, 2020, and we filed a claim for coverage of a new unit the next day.

Awesome customer service, very knowledgeable, about his work. I would recommend J and N Appliances to family and friends. He was on time, and found out the problem in a timely manner. He done with diagnostic tests in 15 minutes. Thanks.

Garbage disposal was broken and needed a new one. Claim submitted and total service was completed within 3 hours of submitting claim. Technician was professional and thorough. He had to replace disposal and the initial replacement failed to work so he did some troubleshooting and found the replacement part was not working. He replaced it with a second one he had on truck.

The last two claims were not handled well. One was for an Electrician to fix a burned out dryer outlet and the electrician cancelled and another had to pick up. I could not wait so I had to learned to do the job myself using YouTube and completed it by myself out of frustration with no electrician willing to get out here. The other claim was to fix a leaky bathroom jet-tub that ruined my kitchen ceiling. The part was hard to find due to the age of the tub. CHW refuses to just pay for the upgrade so that the job could be down in a timely manner. So here we are still waiting for a part that can take up to multiple weeks. This is an unreasonable waste of my time. This warranty is Supposed to be helpful and a great solution. I am not finding it helpful. It seems like money has been paid to have this CHW and it is not working smoothly at all. For next year, I think I will go to American Home Shield for their serves. This may be the last year with CHW.

Great plan and price options. Service Representative was very friendly, helpful and knowledgeable. Rep even tried to provide better value with longer contract plan. Customer service wait time was minimal compared to other home warranty company. This should be a good and smart switch. Thank you.

Dishwasher would not turn on. Technician came out and stated he would advise Choice we need repairs. We still have same unit. It will now turn on but several steps need to be taken to run it. Will not just start on normal wash like it should. Still broken. Still waiting for fix.

According to the first two claims I made with CHOICE HOME WARRANTY, I can testify that was the best decision I ever made. I can say it's really called having a peace of mind. Peace of mind was what I told my friend when I was referring her to CHOICE HOME WARRANTY.

Twice this week I have scheduled servicemen who came diagnosed and couldn't complete the job because the order was in as "collect call." Not warranty. The first time I called, they said they would take care of it. Today I had them come and diagnose the washer. Same situation happened. I called again, got shuffled to three people and once again they said they would take care of it. So my washer and my fridge is not fixed. They have trouble relaying correct appt times. One Friday there was an appt set and no one showed. Once you get them here the repair seems to go well, but the time you waste in the meantime is crazy!

Customer service was excellent. The salesperson explain the contract in details and was very polite. The coverage is excellent and the price for the extended policy was very good. I will recommend your company to others. I had 2 companies and their service was very bad. I hope your service is more customer oriented..

The outside unit constantly ran for two weeks. The connection was frozen solid. The technician called me on his way over and guided me through what to do so the system would be ready. The man was amazing and considerate and really helpful. He explained everything he was doing and what was happening. He listened to what I heard and my complaints and took care of it. I hope he's the one who comes out if I ever have to call again. Edgar ** thank you

Simrel Plumbing was on time and efficient service. They wore mask and removed shoes. Highly recommend. Choice Plumbing Coverage limited to $500 per contract yr. which seems low for a home. Slower response to claim appt setup during Covid but still assigned in 2 days.

The process was timely and the technician did a great job. The claim denial was disappointing. I'm hoping a review will bring forth a reconsideration. Since there were no storms or power surges in the area, I couldn't understand the rational for justifying denial. The HVAC company did an excellent job. The technician Robert was very professional.

Please don't purchase Choice Home Warranty. It's a nightmare when you need service. I have a Hot water Tank issue and I'm going back and forth with Choice and their contractors with no resolution in sight. Please save your money. It's a scam. I think the good reviews are their relatives.

Isiah was courteous and knowledgeable and got the job done. I couldn't be more pleased with the technician although the time they face me was way off but it was a pleasure to have such a professional repair person.

Cristobal did an outstanding job repairing our dryer. He wore his mask, was professional and did the repair very quickly. Also, he explained the work he completed. I would highly recommend Cristobal to anyone that needed appliance repair. My only cost was my agreed upon service call with Choice Home Warranties.

We received a quick response to our concern about our stove, the technician was wonderful and we were pleased to learn our stove can be replaced. However, the amount we were offered will barely cover half the cost of the cheapest replacement stove. How was this amount determined?

Michael ** was very helpful and explained everything about the new Home Warranty. We appreciate His knowledge. He was able to cover all the items we needed covered. This is a very good Home warranty. I am going to recommend him to all my friends and relatives. Thanks you Mike.

The repairmen called to change the scheduled time of the initial appointment, however he did arrive at the update time as he and I arranged. He was very pleasant and professional. He appeared to thoroughly survey the issue and provided me with instructions on the next process on how things should be handled. He was also able to confirm that despite the leak and required repair to fix it, the maintenance on the house was in excellent condition. He appeared very impressed and I would certainly recommend this company and CHoice Home Warranty to protect their investment.

Technican was very professional. He was prepared from a safety standpoint as well with a mask. He was very knowledgeable about his work and the problem we had with our stovetop. He did everything to fix the problem also told us what the issue was within the first 5 minutes of arriving. He came very early as well with a 4 hr window.

Technician was knowledgeable and arrived on time. Checked for the problem and let me know. Completely satisfied. My main question at this point is how quickly will the problem be solved and well the actual coverage is. I've had the Choice policy for about four years but this is my first claim.

Excellent and professional customer service, I have a positive experience, the technician proceeded to review the entire system and explained the existing problems and possible solutions, asked questions and also took photos as proof of his work, thanks Choice Home Warranty.

Updated on 07/25/2021: Very professional people and quick. Just need to get more involved about the time to get to the place. Need to email or call instead of leaving for us to find when they coming to fix the problem. Other than that everything okay.

Got Installed the Water Heater! Got it done in timely manner! Happy with that but did not know that I need to pay the Installer good amount of money which I was not aware of it. I do not see anywhere.

The HVAC tech arrived on time. He was respectful and knowledgeable. He was able to identify where the noise was coming from and advise me that the heating/cooling system is in good working order. He wore his mask and shoe covering the entire time he was in my home.

The set up for service was easy but the actual service has not been performed. In fact no technician has yet called. I have been updated to the procedures, even the offer to get my own technician. But if I had known this when I joined CHOICE Warranty, I would not have joined. COVID 19 is affecting all of us but in my area I do not believe it is as much of a hindrance as in some other parts of the country.

On the 1st appointment, the technician diagnosed the problem and sourced the control board required (which was no small feat, only 2 in the whole country). A week later, he installed the board and we checked it out to make sure it worked.

Called Choice Warranty and they immediately found a plumber for me, and the plumber set up an appointment for two days later. No idea how the plumbing work will turn out yet, since they won't be here till tomorrow. But Choice was courteous, helpful, and prompt.

I liked that he texted me and then called me!!! I'm glad it was him on the other line.

The customer service experience was great. The HVAC tech was very professional and knowledgeable. He took his time and was very detail in his explanation regarding my heating and ac issues. He addressed both issues I was having and gave me his recommendation on the old HVAC system that I currently have. I would request his services again.

Your response time was much too slow. Problem reported on 9/23/2020. Parts ordered 9/30/2020. One entire week with water leaking from heater! Likely replacement to be performed during week of 10/05/2020! Two weeks with a major water leak and uncertain hot water? Get real!

Immediate positive, I was able to talk to a person who will be my “go-to” person with his direct line. Senior/ veteran program helped to make already affordable program better. Also nice to know my time serving our country is appreciated. One star off for no pest control. Will comment again once I have a need to utilize the program.

I’m unable to give a positive response with my recent experience with two of your case managers, Crystal ** and a Rafael **. I called both many times and in Crystal's behalf, I did speak with her a couple of times, however her follow through leaves a lot to be desired.

Replace auto control valve. Excellent service! From the time the claim was filed and the initial evaluation of the problem was made, it took only three days for the service to be completed. The technicians were on time, replaced the valve and tested the system to make sure it worked.

Technician was on time and was very thorough. He thought the dishwasher might need a new board, but it started when the board was reset. He said this would probably fix it, but if the problem happened again to call. Good technician. Extremely pleased.

CHW could not find a plumber to service my plumbing, so they offered me a reimbursement to get my blockage fixed. This worked very well as my problem was fixed within 24 hours of reporting to CHW. This was good customer service.

They didn't cover my appliance. The case manager assigned never contacted me in spite of me calling 5 times and emailing. She also messed up the ticket and I spoke to someone else who corrected her mistake. They still denied it and wasted my time and money when I should've just hired a repair person. Save up your money and fix it yourself.

Choice appears to offer all of the coverage that I'll need to protect my appliances, should I have a need for service. The Representative Najee, gave me the options needed to fit into my family's budget. I'm looking forward to a long relationship, with Choice Home Warranty, that will ensure that I will get quality service and coverage when required.

The gentleman who helped me with my enrollment was very nice. He gave me a lot of options to choose from. And helped me decide on the best plan. I really appreciate that. The cost was very important to me. I really like the fact that your company appreciate veterans. I will always honor your company for that. The things that are covered is very impressive. Owning a home is stressful. But knowing that your appliances are going to be in good hands make you feel good and worry free.

It was so easy to place a service request, great communication, and the service Tech Matt was awesome. This was my first service call with Choice, and it went so smoothly. I would highly recommend Choice to anyone. Very simple process.

I was totally blown away when you offered $179.00. You indicate that this was enough to replace a Maytag dishwasher. Guess you haven't priced dishwashers lately. when you consider the fact that I had to give you a $65.00 co-pay. Hmm, I have $114.00 to buy a new dishwasher, could you ask me to bend over any more ways?

A/C was blowing hot air, not cooling at all. Adam S. found the condenser was the problem and got the A/C performing right again. I had been without the A/C for three weeks. Adam S. was very courteous and professional. I would like to have him again for any other problems with the A/C. So far, he is the best tech that Choice has sent out. Indeed, he renewed my faith in Choice. The 2 or 3 other techs Choice sent out for two other jobs were disgusting to the point I put off calling Choice for this problem. It ended well.

I'm brand new to Choice eHome Warranty so have virtually no experience with it other than the Sales Process and Sales Representative (Troy and/or Travis **). He was professional, answered all questions, provided good information, was vigilante in his response to offset my objections (as a good salesperson should be). I appreciated his work, his approach and his ability to get me to sign up for the program. (I've flirted with the concept of a Home Warranty for years and the next effect is that Travis was able to get it done.) As far as how does Choice Home Warranty respond and live up to its representations; time will tell if I ever have a covered repair issue.

I find that the several times that I've used Choice it's basically comes down to they do not want to cover the basics just the minimal necessary but the text that they send out here are like the best just like the company that came out yesterday September 29th to fix my toilet problem. Explained everything to me that let me look and gave me some pointers. You're very nice, respectful people also they had their mass in that gloves and they were a pleasure to work with. As I said it seems like Choice does the bare minimum. It's not the tech's fault 'cause they have to call in to see if something beyond their you know the scope. Nine times out of 10 it isn't covered and that's the choice that Choice makes which is a right name for the company because they always choose not to cover anything but something basic like stopped up toilet. That's it but the text they sent out our great.

I have used Choice Home Warranty for 10 years...I bought a 5 year policy at my previous address....and now moved...You would not allow me to transfer it to my new home...first of all....so I called in and got a warranty on the above address....The agent was terrible. Gave me wrong quote...Acted like he was confused....I dealt before with one of the owners...Much better experience....This guy ...I really don't think I got much of a deal....I expected some kind of consideration because essentially I have two policies in force.

The repairmen from A and A heating and cooling, LLC were scheduled to arrive between 11 -1 but showed up at 9 in the morning without calling to notify of arrival. I can't comment on work yet because this was only the inspection required to determine what needs to be done.

Choice warranty is very conscientious. They came immediately and checked my washing machine. That was on a Monday and by Tuesday they called and told me that’s they couldn’t fix the washing machine and they would be sending me a check. Excellent company with integrity. You don’t find that today. They are extremely organized. Kudos.

My agent at CHW made me a great deal on my 3 year policy renewal! Have used my warranty in the past with no problems or issues. The company technicians are always prompt and thorough. The copays are fair and reasonable.

Updated on 3/27/2021: He went thru each item and restored my pump to its correct service order. The vacuum was off and he showed me how to correct that if it happens again. Last year he put a new motor in and it has been doing everything very well. The pump and its pipes etc. are hard to get to and he did a hell of a good job. I would recommend Jonathan from Pool Era to anyone.

The 2 technicians who came to my house were professional, helpful, friendly and went above and beyond what I expected. They were quick and efficient. I don’t know what else to say other than I’ll ask for them in the future.

Two technicians from the same company came to repair our microwave. They were fast and courteous and had it repaired in under an hour.. They took the microwave down that is mounted over the stove, placed it on the counter and replaced the mechanism that was not working. Overall, things couldn't have gone any better,

I was told to find my own tech. I did this and the night before at 9:00pm I received a email that Choice had scheduled on for Monday. I did not have time to cancel and was changed from the first company and then still had to pay the $65 for your tech. I think the work was completed but ask the tech to contact me with the findings and when the the work was done. He did not.

Fixed in just a few minutes. Impressive. It was simply a clogged drain line that needed attention. Company showed up on time and I’ve been extremely happy with the warranty service and would highly recommend Choice to anyone. Great value, prompt service and the multi year warranty is a real bargain.

I was super unhappy and called twice for help in filing claims but computer was not working right., I blasted your site with feedback rating of 2. Irene in San Salvador called and was super professional, calm and more important patient. We worked through the process as she coordinated with her team members. Gold star to Irene.

Water heater is leaking and I put the claim and home Choice process my claim in A very timely manner and made the appointment very quickly for me and the technician was very professional. I’m very happy with the way my claim was handled.

This claim was initiated on 9-7-20. After many calls and emails the technician was finally dispatched on 9-22-20. (15 days later) Sid's Appliance was wonderful but Choice fell short by a long shot again. This is not the first time as almost every time there is a claim I do most of the work and have to argue every inch of the way. False promises by many agents and no return calls by supervisors even when escalated. Lost $300.+ worth of food waiting for service. George Foreman should be ashamed of himself by endorsing this company.

It was easy to get everything set up. The agent was knowledgeable and very informative. Also he offered me several options to help me get the house covered. The agent also knew what was needed and how long it would take for the service calls to reach my house.

Very satisfied with the service provider and the experience when making the claim and the response. Customer service was great and the response to our needs very satisfactory. I've never had a problem when dealing with the company and their employees.

The gentleman I spoke with was kind, understanding, and efficient in helping me stop the home warranty on my current house and starting it on my next house. He was able to help me save money by getting me a great deal but on a payment plan.

People came when they said they would which was the next day. Fixed the leak in the toilet bowl and also Fixed the toilet so that it would flush better. They had to go back to the shop to get a replacement.

7 days still waiting to get AC fixed. They wouldn't do anything for my family since we are not **. Tomorrow I'm checking in to hotel and contacting an attorney l. Representative continuously spoke to me in a demeaning way. Asked to speak to a supervisor. Still waiting.

Very knowledgeable - excellent explanation of services. I purchased 5 home warranty from Choice Home. I did not go more than 1 year as we just were not prepared to do so at the time we called, although the offer for more years was almost irresistible. Sales rep was - Sam **.

I have had the home warranty for a few years and did not use it. This year however has been very difficult for my appliances. Every time I have called for assistance, they have been very helpful with finding repairmen and following up with repairs. I have been very satisfied with Choice Home Warranty and will enthusiastically recommend them to anyone.

My dryer was not heating. The repair person arrived at said time and looked at it and determined that the heating element was no good. He replaced it and cleaned it and it works good as new. The repairman was courteous and extremely professional and knowledgeable.

I would absolutely recommend them to anyone. The gentleman was very respectful, kind and knowledgeable. He detected the problem right away, got the part ordered and fixed promptly before the weather got cold again. They also were very cautious with regard to the virus by using a masks at all times. I truly appreciate them and the work the technician did.

Cynthia was nice but kept trying to upsell me on longer-term plan options. I'm not a fan of gimmicks or fear mongering of future rate increases, so I took the 12-month rate and will see how it goes. Hopefully, I'll find the service to be of value in the coming months.

We have had 4 claims that have been serviced by Choice Warranty, their services have been timely in response and very fair regarding repairs/replacement of defective component(s). The service technicians that have completed the repairs have been very knowledgeable and professional in the services provided. I would recommend Choice Services to friends and family.

Quick coming out. Nice, friendly service. Drain unclogged and working good. Very happy with the job. He clean up everything and test that everything worked right before he left. Am glad that I got the home Choice warranty. I would recommend this to all home owners.

My AC unit stopped blowing cold air. The problem was fixed at scheduled time with no issues. It took about 2 hrs. for service man to resolve the issue. Service man was very respectable and quick. Fantastic Job! I highly recommend Choice Home Warranty. So far I had two services and in both cases my experience with them was great.

Luke ** did a good job convincing me that your product was a good thing to get...I was on the fence and reluctant to move forward, but he kept helping with discounts etc, which really helped me make the decision. Kudos to Luke!!

The tech that came to fix my washing machine was polite, efficient and kept me in the loop on what was happening throughout the process. Highly pleased with the process and the cost was fair. The whole process was easy and stress less.

Excellent and fast service from Choice Warranty. They were having trouble finding a technician in my area and have the option to find my own technician and get reimbursed for the service. My refrigerator broke on Friday and Sunday was repaired. The NR technician (Gilberto) was very knowledgeable and professional.

Unit needed freon, tech has to return, needs approval does not make sense. Now we need 2nd appt. We should not have to get a approval and wait for another appt. We had a 7 to 11 and had to wait for a change to 3 to 7 therefore wasting a whole day.

I’ve made a claim. Had Clear Water Solutions come out to check my hot water heater and they established that I needed a new one. Choice Warranty said I needed to pay $455 to move forward. I wanted answers as to why and haven’t heard from anyone since Lydia was assigned to my case. I’ve called three times and am awaiting a response. I don’t know what else I need to do but I am not happy with the customer service as of now. Please contact me at some point ** so we can resolve this. If not I’ll be looking for a refund and another warranty company.

They came, charged $75 and said it was not approved to repair a leak in my kitchen. This was a waste of money and time and I still have water leaking all over my kitchen floor. I'm going to cancel this worthless service..

It took a little while to find a technician and a little while to get an appointment but seeing as this repair need was right after a major hurricane, I can’t complain. It was super helpful not having to pay the outrageous repair bill, just the deductible, especially right after the hurricane.

Back of the toilet leaking so fast that house water had to be shut off. The cutoff wouldn't work. The plumber arrived the next day in his plumber truck and I invited him in. He came in and went to the bathroom that had the leak. he bent over and observed the leak. He then went to his truck, returned and fixed it. Then he left.

Called customer service to file a claim to have our washing machine repaired. The claim was posted, the repairman came to evaluate the washing machine. The evaluation was reported to Choice, Choice told repairman to fix, the repair parts were ordered and a date to return and complete the repairs was made. This all was completed in one day. I’m completely satisfied with Choice and strongly recommend Choice to everyone I know.

I will rest at ease knowing that if anything in my home breaks... appliance wise...I am one call away from fast service with a low co pay.... Nothing scares me more than something suddenly breaking and I have to come up with a lot of cash to repair whatever it is or replace whatever it is that broke.

I need repairs to the pool plumbing and can’t seem to get Choice representatives to understand my simple issue. When the new pool filter was installed earlier this month leaks occurred due to faulty plumbing that could not handle the increase in water pressure. The pool company and I are unable to speak to a representative we can only communicate via email. My pool needs to be repaired due to losing water nightly from the leaks.

Great customer service and response time. I been a customer for two months and my hot water tank started leaking. I put a claim in, and service was established right away saving me thousands of dollars in costly repairs.

Called to check on household coverage. Had good experience with staff. Signed up to have coverage for 1 year. Hope to have good support from your department when I need services performed in the future. This is the first time I am using your company. I have friends who are currently using American Home Shield and others, but I decided to give your company a try. I hope I will not be disappointed. Thank you!

The technician was prompt on keeping the appointment. He was quick to find the problem and explained the repair. I was extremely pleased with his professionalism and workmanship. I would highly recommend him to anyone who asks. In addition he actually moved up the repair date by one day due to the hot weather.

I appreciate the help and support provided by Choice team and the technicians they work with to help the customer. Every time I had a problem with any appliance, I got immediate help with the technician with the right expertise and skill.

Referred by a friend Mrs. Shirley **. I had reviewed other companies but she gave great reviews for Choice Home Warranty. The customer service person was very professional, and explained different plans. Being a Senior he was very patient with me.

My representative was Amazing! She was thorough, she cared, and told me what my next steps in the process would be. I feel safe with this company. I would highly recommend this company to all my friends. I was afraid that it was going to be a long drawn out process. 15 minutes I was completely finished.

I had put off over a year to get a home warranty but it was so simple. Should have done it sooner. Travis ** was the representative and he was so helpful and polite. This is our first time purchasing the warranty and it was easy so we'll see how it goes. So far it is great and the peace of mind is nice.

Great ???? service from Michael. Would definitely recommend CHW to everyone. Easy to work with, prompt and friendly. I hope ???? we do not need to use it but it takes the worry out of a high and unexpected expense off of our mind.

They had a service representative out to my house the next day. He was on time and very fast to complete the trouble. I will recommend this company to all of my friends and family. This is my first time.

Excellent job done by Northen Electric, LLC! Prompt, friendly and experienced service was very much appreciated. I give them my highest rating and recommendation! I had a previous service call performed by this company with equal satisfaction. They are an example of exemplary service others should strive to match. Thank you.

Satisfied with response time to initial call for service. Service provider came and assessed the problem and decided that there was a leak and the unit needed to be replaced. Choice has decided to replace only the coil and not the entire system as recommended. It has been 3 weeks and nothing has been replaced. I am also being asked to pay $500 for modifications that may or may not be needed.

This is the first time I have used the CHW services and was pleased with their level of service. Though it took longer for a tech to come and diagnose the issue and fix it, but I was informed in each step of the process.

Great service [no complaints] like the way the tech. come in and get the job done and be gone! Thanks very much, I love the appointment. Great customer service, they do what they say they gonna do. The tech. get the job done and is gone. I would surely recommend to all my friends. Thank you very much.

Claim was reported and an appointment for a technician was made. Technician call to say he could come a day earlier. He came, evaluated the condition of the Disposal, determined it needed replacement. Immediately replaced the old unit and was gone within 1/2 hour. Quick and efficient. Very professional.

Choice sent out a repair person for my AC within 48 hours after my call. The person fixed my AC. Was very happy with Trevor Fallen who company, Same Day HVAC, sent out to fix AC. Very happy with service.

HDJ Services did an excellent job. Plumber was on time as committed and the job was complete within 30 to 45 minutes. I would highly recommend this company and CHW to all of my friends and family in the very near future.

Plumb Rite, fixed my plumbing and they did a great job, Thank you. Choice Home Warranty is a great company, every one needs to have a warrant for their home. So easy to use, give them a call and try for yourself.

Garage door opener went from sporadic to not working at all. Had issues for weeks. Called Choice Home, received a case immediately, next day appointment, problem solved. Very fast, friendly service with great communication. Highly recommend this home warranty product. Great price, excellent customer service.

Just reviewing my conversation with Don ** who sold me this policy. He was courteous, clear about the policy and, gave me the best deal for me today. Very pleasant. He also seems to know all that the policy has to offer. The best of all is the price. Thank you.

Cynthia was great at explaining everything I needed to know regarding the home warranty and what is included. Also knowledgeable about any type of discount I was eligible for. I feel confident that I got a great policy at a great rate. Job well done!

I would recommend Choice Home Warranty! They have been great every time we have had to make a claim. Unfortunately, our AC Unit recently stop cooling so I had to make a new claim today and the technicians are to arrive tomorrow. I’m hoping this experience will be just as great as the others!

This particular experience went very well. Submitting claim was simple, assigned technician was very quick, and the service tech did a very good job. This repair was covered- which was nice- though I have had some in the past that were not covered and those were upsetting.

Air conditioner running constantly and not cooling. Waiting for service scheduled for 9/28/2020 between 3:00 - 8:00 pm. So far, I’ve had a good experience with Choice Warranty. Need service technician to contact me before arriving. Directions will be given to them at that time.

I found your representative very helpful and informative regarding this new policy I just took out. She assured me that this was the number one rated company and I checked it out and you are. Looking forward to some peace of mind.

After the initial bad start, was contacted by Ms. ** and we had a nice conversation and the problem was settle to both off our satisfaction. I am satisfied with my experience at this time. Any further comment would be redundant.

Jared was great. If your customer service for service calls is anything like what I experienced on the phone...I'm sold. Great job Jared. My friend Debbie referred me. I've been looking for a company for over a year. Thank you Debbie.

Choice has never covered much of anything. They’ve refused service and I had to hire my own people and then failed to reimburse. When you call they’re rude and unprofessional. Canceling service and going with a company that has integrity for its customers.

The tech arrived when he said he would. Took care of issue with no problems. Explained in detail what needed to happen in this situation and got right to it over quick. Paid my fee and the the tech was on his way.

Marcus repaired the dryer and now it works like brand new. He is very efficient and good at what he does. He repaired the dryer. Tested it out and cleaned the filter and cleaned the area after he was done. I love his work. He is very good at repair appliances.

The repairman was very nice and prompt. He called us to let us know everything that was going on. He had to go and get parts. I would definitely use this company again because of the professional way the repairman conducted himself. Choice warranty covered everything except the service call which is in the contract. Very pleased with everything.

When I called, no available agents. Had a callback approx 20 min later. Rep. was ignorant on what to do, rude, and hung up on me!!!! Really???? This company needs a revamp, and should not even be a company.. They do not even pay for the whole issue. If it's over 1500, which by the way is usually the case, guess who is stuck paying??? Yup, that would be you, so purchasing this home warranty isn't worth the money. Save your money

Technician was great. Very knowledgeable and friendly and got the job done quickly. Was impressed with the service and how fast I got it replaced. Was very happy with the warranty and it was my first time using it. I just purchased my home so was glad I had it.

Ramon from AirTs was there for us ON A SATURDAY!!! I have multiple sclerosis and the heat is too hard on my health. He was very knowledgeable and a real gentlemen. It was a wonderful experience! Thank you, Ramon and CHOICE!!!!

Very professional and knowledgeable about their work. Was punctual and courteous. Had a methodical approach in assessing the work to be done. Employee seemed to be very well prepared. His courtesy was well observed. My wife also commented on this experience as a very positive one.

Our service technician was awesome. He was very straightforward and friendly. He told us how to fix the problem if it happened again. He also gave us pointers on maintenance. I would highly recommend Butler Plumbing and restoration and having the home warranty through Choice Home Warranty.

It was a slow process at first once I was contacted by Beans appliance and knew the exact date and time. I was told at first that tech was coming the next date but the company contacted me and that when the appointment was made. Beans company came out and did the service work and outstanding job.

Our dishwasher wouldn't cycle. I made a claim and it was my first time doing so. I was ignored for the first 4 days. It took that long and I called back after & the third time and was extremely aggravated. Finally got somebody to put in an emergency phone call for me to be called back and I was finally called back and then I was told after the technician came out here and said I needed a new dishwasher because of the parts were going to be too much to cost to pay to repair it so they were going to replace the dishwasher.

I called you, and had to pay a renewal fee which was about to expire and paid the fee of $1,050.00 via my credit card ending with **. Then he said he would have to transfer my call to the office to handle the repair. I was placed on hold, and never got anyone to answer. Haven't yet received a call.. I went ahead with having Addcox Heating Center come and make the repair. They got the heating system to work properly, at of $105.00, but had to order a part that will need to be replaced. All is working well at this time, but Choice Home Warranty has yet to do anything.

Contractor showed up at the beginning of the time window (not at the end). This gentleman was prompt, professional, knowledgeable, used identifying techniques for leak and went out of his way to identify that we had a lifetime warranty on our faucet and how to obtain a replacement. AWESOME! Mitci Plumbing LLC, has come out before (with another representative) and done Great Work! SEND THEM EVERY TIME TO MY HOME FOR PLUMBING PROBLEMS! THANKS Mitci Plumbing!

I spoke with Todd who was very informative, respectful and pleasant. He helped me make an informed decision to choose the very best plan for me. I am satisfied too with Choice Warranty and to have purchased a 6-year plan.

Tech came in a timely manner. Came with the part for the oven, fixed it and left. With other companies, things that needed fixing, they would come out and look at it, then say they would have to order a part, then wait for days before another return to fix whatever needed fixing. This was done right on the spot.

The garbage disposal unit needed to be replaced. The technician was on time and very professional. He did the job quickly and expertly. I would recommend him to all my friends and family. Thank you for sending him on the job.

Disposal was leaking and not working properly. I called and they said they would get back with me on the service call. The plumber called and set up day or service the same day. I was very satisfied with the initial claim and the operator was very thoughtful and helpful. Then the plumber came that same day. He was very helpful and did his job quickly and precisely. Thank you for your service.

Francisco is a very police gentleman and a person of few words. He went to work right away, testing my AC and found that water was backing up in the condensation line because the PVC set up that transported water from the unit to the outside wasn't flowing downhill. He changed the configuration of the drain lines to improve the water flow, replaced a dirty filter and the unit is working as intended now. Thanks, Francisco.

Very good customer service! I was worried about increasing my coverage but after the details were explained to me, I realized covering my primary home and my rental property would be the wise thing to do. Now I feel protected financially if any systems or appliances need repair.

Excellent service every time whether it is my AC or something else. The online system is fabulous and you get instant replies from agents and follow up calls for any concerns or questions. I had them for two years and service is just great. I tried several others for the past 20 years. This one is the best.

I am very pleased with Choice. Whenever I have a problem they are always there to help me. I have never had a problem. When I needed something fixed they take care of the problem so I would recommend them to any of my friends.

Everything is great just wish it wasn’t so hard to get service because of COVID. Not your guys fault I know. This whole pandemic just sucks. Thank you for your great warranty. I’ve recommended to friends and family. And I will continue do so.

The Representative taking my call was friendly and knowledgeable and the agent servicing the claim was prompt, courteous, and knowledgeable. The service was provided in a very timely manner - same day!! Thanks for excellent service. I highly recommend Choice for all home warranty needs.

The gentleman was very nice, clean and understanding. He explained things to me clearly and even though the problem wasn’t bad, he was very thorough when checking it out. This was the first time using my home warranty policy and it was made easy by your company.

We called twice with about a week between calls. Our initial call with Luke was exploratory. We found Luke friendly and patient with our questions. While he made some attractive offers, when we told him we weren’t ready to purchase, he remained friendly. And, as we were looking at other options, the positive impression Luke made, was a factor in calling back and buying 2 policies.

I was waiting on the part and the technician to call or text me back. He didn’t place the order in. The claim was put in 9/3/2020. I’m still waiting for my oven to be fix. I have not received any feedback from Choice or the technician. I hope someone from the main office get in contact with the technician and myself.

The young man that helped me was very helpful and polite. He was able to sign me up to a really great plan with a lot of savings. He is an asset to this company. My questions were answered and I feel I made the right choice.

Microwave was popping every time I would cook food but when the technician arrive to check it, no problem was found. But, they called ahead to inform me they were on the way. The technicians were on time and very mannerable and knowledgable.

Tech was fantastic and a Army veteran ooah!!! Will use him again! He was professional, clean, neat, and prompt. Quick diagnoses and return with repair parts to complete job. If I need any more service I would request him. This was a much better claim experience than my first one with CHW. I may renew my CHW after this experience. Thanks.

As a new homeowner, it was imperative to find a quality company that has reasonable deductible as well as emergency services! Which is ???? to getting the job done quickly, efficiently and effectively! Bonus: you can take your house warranty with you, use it as a bonus to sell your home or just get a refund when you no longer need services! Which is crazy, because everyone needs a great homeowner's warranty company; CHOICE was the only way to go! Great discounts, too!!

My Technician was patience & kind. Very helpful & knowable on what was wrong with my air conditioner. Customer Service it took 4 months to send out a Technician to solve my problem. I was very disappointed. When I spoke to a case manager it only took 2 days. I recommended friends & family members & hope they are taken care of in a timely manner.

Choice Home Warranty immediately followed up with me and had an HVAC repair technician come out to my house. The repair technician was very courteous and let me know what was wrong with the unit. He fixed the unit quickly and assured me that his ac company could be trusted! Wonderful experience!

This service call was completed beyond my expectations. It was completed quickly and efficiently and I have filed the technician's name and phone number in case I have future problems with my pool. I would definitely recommend this company for pool service/repairs. Service was scheduled for the next day and completed one day after that.

I called in a claims order and the representative was very patient. I didn't have all of my information in front of me, in order to answer his questions. My experience with the representative was very good. He was knowledgeable, professional, and courteous. I was relaxed and comfortable talking with the representative. I would definitely tell others about Choice Warranty.

The service person was very nice and helpful. Very knowledgable and did the job well. He checked and found the problem, explained everything to me and started working. Didn't take too long, replaced everything back to place and checked and tested. The problem was solved and and taken care of. I am very satisfied and very thankful. His name is Daniel.

Had two appliances, oven and refrigerator. Initial confusion related to one or two. Satisfied with service. Given a five hour range to wait for service but after dark no one arrived and no light in kitchen. Tried to call local number given. No answer but may have received my call to reschedule. Local individual contacted unable to easily answer questions.

Quick, Efficient, and Timely is my description of Choice! Thanks for the effective you communicated with me about the status of my claim. Clear and concise communications every step of the way. Thanks walking me through the process and doing it so quickly!

My dishwasher 's heating element broke and I reported it to Choice. Choice assigned Sears to the repair. I am not dissatisfied with Choice, but very dissatisfied with the Sears repairman. Since he knew the description of the problem and the model of my dishwasher, I expected him to have the part prior to his arrival. He ordered the part, which took one a week and scheduled his return two weeks later. This is taking entirely too much time. The repairman stated, If I got the part, call him for an earlier appointment. I did call and haven't heard from him.

Serviceman came out and tested the dishwasher and said it will probably be too expensive to repair for its problems and age. CHW called me and said a check will be sent to me. The amount is not enough to buy a new one but it will surely offset the cost. Of all the times I have had to call on CHW for issues with covered items they have come through with some assistance.

No response from you unless I call numerous times. No follow through, terrible service, always stalling. Hoping I will just give up my claim. I need responses and don’t get them. Have a 3 year contract that is not being honored. CHW should be ashamed.

A/C was not working. When the tech got here and went right to work and explained each step to me. Found a small leak upstairs and with in no time had the leak fixed and system recharged and everything started working like it should. I want to thank Breeze Air and the tech Cody for the fast service that they gave to me. This lets me know that the Choice Home Warranty provides fast service and they contract with people that know their business and provide fast service. So glad that I have the Choice Home Warranty.

The Choice Home Warranty sales team allowed me plenty of time to review and discuss the custom policy with my spouse. We are glad to be covered under the protective umbrella of Choice Home Warranty for the next six years due to our age (60+) and financial status (middle income).

My pool heater was coming on but not heating. When he switched the flow it came on. It was switched off by the previous tech that I called about the backflow valve. It cost me $45.00 and now I a little more educated.

I had a plumbing issue in my bathroom. The gentleman was on time. He was very friendly. He was quick. He solve my problem. Very satisfied. I haven’t told my neighbor about the company is a very good and the people that you sent a very friendly to solve your issues.

One of our air conditioning units went out late Monday evening. A service technician was dispatched early Wednesday, and the system was completely repaired by Thursday morning. Choice Home Warranty responded quickly, offered quality service through Roger Cox Air Conditioning, and provided great communication throughout the process.

For over last few month noticed that upon completing cleaning cycle, we observed, residue on glass container. Comments was motor clogged. Technician did run diagnostic and then clean drain pump. Works ok.

The first callback received was much faster than our former home warranty company. Techs were friendly and knowledgeable. So far we are very pleased with the service. Although we hope we don’t have to call them again very soon, it is reassuring that we will receive a quick response when we submit a claim.

The amount you give for the replacement of the microwave doesn’t even cover 1/4 of the cost of a similar one. We purchased the microwave 2 years ago for almost $300. You are only giving us $160 for a new one. We cannot purchase a new microwave for that cost. I am extremely unsatisfied.

Choice Home Warranty hired a no name company to fix my AC. They ended up installing the wrong type of thermostat for my AC and they wired it wrong. The faulty wiring burned up the Zone Control Board. The no name company won’t return my calls and Choice takes a week to get back to me, even after daily calls and emails. The warranty does not cover the Zone control board, even though they broke it. And now, they are refusing to fix anything, even the faulty thermostat. So what should have been a simple fix has turned into a $1000 cost I am forced to spend. Choice Home Warranty is honestly useless. Do your research and pick a company with good customer service and who will warranty their work. I definitely do not recommend.

The service was good. They answered all of my calls and service was good. The timing of my parts could be better. Yes I would recommend a friend and family member about this company. All the service you need is CHW. Make them your Choice. For your home warranty.

The freezer portion of the GE refrigerator does not get cold. I accepted the offer to secure my own repair service with full reimbursement less the service charge. This was offered and accepted on a previous claim.

Called to report HVAC not working on Friday 9/18/20. Still not repaired as of 9/24/20. Choice tech came Monday night reported unit need to be replaced due to wear and tear. Choice repossessed with a canned reply denying their own tech’s recommendation. We have scheduled regular maintenance on both our systems. All the items listed that Choice is rejecting are mainly items that would be due to wear and tear. Mainly technical jargon designed to confuse customers. Project manager was forwarded proof of our regular maintenance and another company’s review of the system. She was to get back with me today but failed to do so. Unacceptable!!!! We have been without AC service going on 8 days!!! Sure not living up to the hype of their national ads or sales staff. So disappointed and frustrated.

Spoke to Choice Home Warranty about signing up and had a great experience. Was very nice and polite. Looking forward to being covered by Choice Home Warranty. Cost and deductible is a lot less than the last Home Warranty company I was with.

I'm very disappointed with the whole process currently. They came to look at my washer and explained what they found. They never drained the washer and in fact told my wife it was our job to do. When I got the email from you our claim was rejected saying it was determined the drain pump and suspension rods have failed and require replacement. It went on to say this unit has not entered the policy in proper working order and is not working properly due to pre-existing conditions.

I have had an account with Choice Home Warranty for 3 years since I purchased my home. I have used the service several times and have been very satisfied. I used the plumber service yesterday. There were several problems that arose. The Plumber said if he had done my job without this warranty I would have had to pay at least a $1000 or more. I only pay the monthly fee of $37.50 and a service fee of $65. Thank God I don't have to lose sleep worrying about how to come up with lots of money to pay for services. I have peace of mind knowing Choice Home Warranty is there. I recommend it to friends and family, even strangers.

I always have a good experience with the customer service reps. However my contract was changed without me knowing. My price changed. I could not believe that happen during a pandemic. I request a call twice for a Supervisor but yet no call. Today the phone got disconnected.

Great home warranty service. Very prompt on getting a contractor to fix my leaking pool pump. Ease of filing a claim and kept updated with the claim process. The website is easy to navigate and understand.

Affordable Plumbing was awesome. Went above and beyond with this repair. Courteous, professional and job done right. Highly recommend this company. The owner/operator Rodney is the best. Got the job done quickly and professionally. Thanks for the great job and awesome service.

We're not very happy with the price to replace our Oven because we are only getting less than $500.00 to replace it and we have been to several places and they want over a $1000.00 for our type wall mount oven. We thought we would have it replaced for at least for $1300.00 which was what we paid for it when we build our home 13 years ago. $500 is not worth what we pay of this agreement with you all, when we have paid monthly for this Choice Warranty for years.

I have been waiting for 3 days for the claims manager to contact me. Called again today and was told it would be another 24 hours before contact. Very discouraged. Furnace was working when I turned off for summer and was told that this was preexisting and would need to pay for repair out of pocket. Not happy with this answer. They say because of rust it was preexisting. The repair person was very nice and explained what was wrong and said he would send report to warranty company.

I’m having issues with the fridge defrosting in the freezer compartment. I’ve got another issue a repair place is taking care of. I requested that they look into this second issue when they are repairing the first issue. They emailed me back in 10 minutes with the same day appointment. I’ve gotten MULTIPLE calls trying to get me to switch companies, with the claims that CHW has POOR reviews. This will be my 3rd claim with NO issue. I have nothing but GOOD to say about CHW.

Did a water heater claim. Choice warranty would not even cover a portion of the claim even though it wasn't my knowledge that the water heater was over sized upon purchase of the home 6 months ago. I pay for the insurance and not even a portion was covered and I was willing to pay for the difference out of pocket. Even with these troubling times due to Covid-19.