Choice Home Warranty Reviews

We purchased most expensive top policy. 1st they sent horrible plumber who broke shower wall and won't give me his insurance info. 2nd they are not covering items that should be covered and say in the policy that they are covered. Robin was worst customer service ever. Your top exec should call me ** and I am a licensed realtor as well.

Lee ** was the repairman. He was thorough and took the time to explain everything. Very pleased with him. Not happy with follow up. Received email about replacement but there was no place to request replacement. Called and never received call back. Called again. Was given name and phone number of person assigned to this. Called and left message. The next day called and left message. Still no call back. I was told to stay by phone to await call. Still waiting.

I called today to inquire about establishing a home warranty for the home we are selling. I was very impressed by the knowledge and helpfulness of the customer rep. I was able to get the type of coverage that I wanted.

My Hot water heater was not putting out much hot water anymore and requested someone to take a look. The person that I spoke to on the phone to file a claim was super helpful and had someone out the next day to check it out.

I am very unhappy with the experience of having my oven repaired. After multiple attempts and missed appointments I finally got the service person from Hamilton Enterprises. He said he had repaired the problem but had not. After multiple calls again he finally came back out to say it was another problem. This all started in September or November 2019. Finally, at the beginning of the pandemic I get a call saying I have the part and need to set up an appointment. I asked to wait until we were in a better place with COVID before I could have anyone in my home. I started calling to set up the service appointment. I made multiple calls to the service provider and had Ms. Hazel-** intervene.

Called because the furnace started blowing cold air from a gas furnace. The gentleman on the phone asked me when this started and I told him about a day ago and it just seems to keep running and blowing cold air. He explained everything to me about the process and was very helpful. Just waiting for a call from the repairman. Thank you.

Blue Red Heat Cooling come out on 11-18-2020 and fixed the heating system and it worked for 6 days. 11-23 -2020 it is not working again. I called blue red heat cooling and did not get a response so I called Choice warranty. They called blue red heat cooling and they got a Scheduled that they would be out out on 11-26-2020. I was please about that although it will be Thanksgiving day. Need heat because have young child in house. Thanks.

Technicians were prompt and professional. They took the time to do the job right. They informed me that should any other issues arise that they would be more than happy to correct it. I have another issue that is pending that I hope they can come out to resolve.

You are the worse company. No wonder you have a 1.9 rating with the BBB. I am a Realtor and will never recommend you to my clients and I am on the phone right now to cancel my policy and sign up with Fidelity National.

Simon was very helpful. I already have a plan but Simon helped me realize that Choice had more to offer and would save me money for the first year. He has wonderful customer service skills and is an asset to your company.

Our repair request went smoothly once a repair company was located. I guess due to Covid it is a bit more difficult to find someone. Once it was scheduled it went fine. I called the repairman to explain the issue so he could bring appropriate parts and not have to make 2 trips. The repairman arrived as scheduled, fixed the icemaker with the needed part that he picked up on the way, and the icemaker was working fine and he was out of here within 30 mins. Great experience.

We've used our home warranty twice. Once for our pool, and once for our A/C. Our A/C unit just turned out to be lack of knowledge on our part (moved to AZ from WA), but the pool was a different story. Choice was fantastic in both instances, and sent out vendors we ended up hiring (or are planning to hire) for a few other tasks around our house. The few parts our pool ended up needing, Choice was prompt to order and everything was scheduled in a concise and efficient manner. We couldn't be happier with their service, and I can only hope that they don't change their policies or customer service anytime soon.

Jason was prompt, friendly, helpful, did not leave a mess. Clearly communicated his diagnosis to me. Clearly communicated the next steps of the warranty process. Jason did not waste any time diagnosing the problem.

They were able to move my appointment up, came within 2 hours, fixed the problem in less than a half hour and were professional. I would use them and recommend them to anyone. As a matter of fact, I entered into a contract for preventive maintenance.

I called Choice Home Warranty because my electrical outlet in my kitchen went out. I was the first caller on the cue and my claim was taken for repairs. The representative was polite and handled my claim promptly. No one has contacted yet but it could take up to 3-4 hours. Let's pray they can get it fixed before Thursday.

The plumber was very friendly. He talked to me about the problem with the toilet. Explain how the part had went bad. Also that that was another reason my water bill was so high. Then he came back and changed a flap in the toilet. Tried to catch him before he got to far away from my house. He came back now problem. Went to work to fix the problem. Fifteen minutes after he left for the second time. My toilet started clicking on and off everything two minutes. Called back to Choice to let them know. Also told him not to send him back until today. The gentleman was on the beltway either going to another job or home.

Repairman was on time with the appointment. On reaching asked about the issue and had done step by step isolation of the issue and then started to work. He was friendly and discussed the problem and solved the problem. I would recommend anyone to use Choice warranty.

Very punctual. Completed the project in a timely manner. He was so great, I hired him for other projects later on. He answered all my questions and was pleasant to be around. Home warranty customer service is always there to set up repairs.

Professionally and perfectly installed. I could not have asked for better service. Thank you for handling so quickly and efficiently. Thanks too for renewing my policy and benefitting me with two additional months. I have already recommended you to another homeowner.

You were very kind in letting us pick the company we wanted to put in the garage door opener and you will reimburse us. As I have not yet received the check, I can't give a complete review. But I believe that it will be here shortly. Your customer service over the phone was very good. We are really enjoying the new garage door opener as it is working like it is supposed to. We don't have to try several times to open it or do it by hand.

Our built in microwave went out on Saturday. I went online and filed a claim. A repair tech arrived at our home on Monday and repaired the microwave. He was friendly and efficient. He had it up and running in a short time.

Heatercore replacement necessary. Prorated value was issued instead. That was a good assessment. Dishwasher replacement was a square deal. Tech service was topnotch. Timely work order was scheduled. Timely decision was made. Dishwasher was not dry heating after the last cycle.

I just signed up for the 5 year + 1 yr VIP policy, even though I had no intention of doing something like that. Freddy kept working with me, no pressure, to find a deal I was happy with. He's a keeper! Hopefully I'll never have to use your claims service, but I feel very good having this protection. Thanks! Kevin.

The technician was great, the followup was stupid. It was alleged that the door failure on the microwave was not due to wear and tear - it is due to that. We take good care of our microwave which is now 18 years old. The door plastic has embrittled over time, and that is why it failed.

I submitted the online form. I was a little disappointed I couldn't talk to someone right away, but Karen called me within half an hour. She explained all the next steps, so I hope I will be serviced easily, too. Expecting the email & service call tomorrow.

Josh from Dragon Plumbing came and cleared the drain and in short order. He was fastidious in every way. Josh was very efficient and left everything tidy and clean. I am very pleased with the Choice Home Warranty and when the time has lapsed for the policy, I shall purchase another plan.

I placed a claim last week and did not hear from technician. I called the phone # I was given to advise I would not be available so they reassigned to another technician. I was unable to keep that appointment also. So now I've been reassigned again. In the meantime my washer machine went on the fritz! My question is why can't the two claims be combined? Thank you.

The service technician was great. He came in, assessed the problem and fixed it. I was pleased with him. The rapid speed of getting an appointment was impressive. However, the call center representatives were a little hard for me to understand. I called a few times about this claim/appointment and each time the person was friendly, informative and patient, but unfortunately, it was a little hard for me to understand what they were saying (at times). But, we worked through it and I felt comfortable with outcome at the end of the call.

Calling the company was quick. I did not have to wait for long on the phone. This is extremely very important for me and made me and was the main reasons for leaving Home Shield and switch to Choice. A technician was assigned and he come on time. He was very knowledgeable and gave the right advice. The service was great.

Many thanks to Andy ** for being persistent - NOT annoying - in helping me get a great deal on a six-year policy. He was very helpful, and I appreciated his help and professionalism. I have great peace of mind in knowing that we are covered for the next six years!

The saleswoman was pushy. Still have not received a contract for one property and you are asking me to fill out a survey before I even have a chance to actually use this warranty. The first email you sent me confirming the "750" stated the wrong amount for the service call that was promised. Was called by Cynthia, an "Account Executive", to welcome me to Choice. She promised to send the missing contract via email. Still don't have it. I am skeptical that I made the right decision. Please prove me wrong. You have by the way already debited my account.

My original email from Choice Home Warranty quoted a $45 service call fee, Saturday I received an email showing that the warranty fee was $75. I asked the technician and he just looked at me and shook his head and said I don't know what the difference is but I did pay the $75 service call fee. I just want to know what the difference is and it should have been mentioned in the beginning. I can't actually respond to the technician's work because he did not have to repair anything. He looked nice and was quiet. I am still interested in knowing what the difference was.

You declined the approval for service as it was not part of the plumbing for the house. We paid for the repair ourselves as the problem needed to be corrected. The contractor arrived on time, reported the preliminary estimated work to be done, but was advised CHW would not approve the work. The contractor was polite and patient and completed the work when we agreed to pay the charge.

I called today to request help fixing our air conditioner. The person who took our request was very nice and prompt to give us help. We were surprised how fast they responded and texted us, as well as called us, to let us know the technician would be repairing the air conditioning tomorrow. We are very impressed with your service.

The plumbers was very friendly, the work was done very quickly. They came on time and I didn't have to wait all day for the service. This is my second time using CHW the customer service representatives was very friendly and professional.

My first claim has not been paid to me but I know it has not been 30 days. This first attempt to fix the problem did not work. I have submitted a second claim. I am sure you will take care of my problem.

Oven stove being replaced (partially). Not enough to even replace the stove with a low end model. Please stop posting comments from customers saying the company replaced their entire system. Doesn't even include a repairman to install a new unit.

The Refrig had to be replaced. The water dispenser had stopped working, it was leaking from the bottom and ice was forming in bottom of freezer floor. Exceeded limit for repairs that were allowed for repairs. Technician was courteous. Able to answer all questions. Replacement was generated in a timely manner through email. Will continue to utilize Choice for my home protection.

Technician from 5 Volt dismantled dryer, cleaned inside and reset unit. The dryer is now working and we are pleased with the response and outcome. Technician also recommended cleaning the exhaust pipe and put us in contact with someone who cleaned the pipe. (I do not believe it had ever been done.) The dryer is now working like new.

My kitchen sink was very slow with draining. The technician from JT Plumbing did a great job. My sink is emptying like a new sink. The tech was very friendly, knowledgeable and professional. The tech called beforehand and was here when he stated. Choice Home Warranty is the best. I’ve tried other home warranties, but none compares to Choice.

Choice Home Warranty was quick with my claim and they approved my repairs. That’s enough for my vote! Their service technicians were nice and easy to deal with. I would recommend this company. It really gives you a peace of mind. I saved a lot on this claim, almost it all!

We had a membership for four years and they barely covered anything! You cannot count on CHW especially for an emergency repair. Their representatives should be better trained to give accurate information about a claim. Very disappointed with this company.

When Choice let me know the original technician assigned to snake my laundry room sink drain wasn't available in my area for a week (I googled and saw they're physically located nearly two hours away), I requested the job be reassigned as I needed the problem fixed faster. Choice reassigned it, and within 24 hours when no one else had taken the job, Choice allowed me to start the reimbursement process which allowed me to use Andy ** from Cheap Snake Plumbing, whom I have used before.

Service is exception and on time. Service was attempted promptly and tireless search of technicians for quicker fixation. Technicians were arrived on time and provided exception service to fix the problem. Communication on the progress of claim process was accurate and continuous.

Great service --- this is my fourth service call. I had a problem with my garage door opener. Service guy was professional, and thorough. He replaced it same day -- time after time, you guys come thru. Thank you Choice Home Warranty!

My heat pump was not working, only put out cold air. I was well pleased with the service and manner of the serviceman, Mr. **. He explained the problem and what he did to resolve it. He arrived on time and fixed the problem in 30 minutes.

I called Home Choice Warranty on Wednesday evening. The first agent told me they don’t cover Water Heater then I asked to be transfer to a Manager and she transferred me to another agent. I spoke to this agent and she was helpful but they sent me and email stating they couldn’t find a plumber at this time to try and find one on my own and I would be refunded monies in 30 day. Of course I called back the next day and they told my they found a plumber and he will be out Tuesday. That’s 6 days without hot water. What am I supposed to go to a hotel to get a shower and I asked if I could find a plumber and he told me no that a contractor has already been scheduled. That is unexceptionable!

Shower faucet was leaking. Powell Plumbing was here in two days and fixed it and cleaned everything up. Very professional. We have been very pleased with the service. Would definitely recommend Choice Home Warranty to a friend. They wear a mask and keep their recommended distance. You feel safe having them in your home.

For some strange reason the pilot light went out. Technician said that if it goes out again, it might be the controller and to call his company. He showed me how to relight the pilot light if it goes out again.

This was the best interaction I have had with a home warranty company. Very smooth and great communication. My washer was fixed the same day. The technician was very professional, prompt, and courteous. I just changed to Choice and am very satisfied!

Customer service was great and they help me get my problem solve with no trouble. I will recommend this company to anyone. I have been with this company for some years and I can't complain. Anyone thinking about joining go ahead. You won't be sorry.

Every service call has been a great experience for us. Professional service reps and thorough. Good communication, a fast service. After sending a email we get a response within a hour and that a appointment has been made and usually in two to three days. Great Job!

Derrick ** performed a service on my washer and dryer as requested. The washer had a cycle problem and the dryer had a burning smell while operating. Derrick found that the dryer needed a replacement part. He has ordered the part and will replace that part when it arrives. The service Derrick performed was excellent. His professional attitude and service was commendable.

Our first experience with Choice Home was great! Customer Service was excellent. Fast and very courteous. The service provider was also very professional and just a nice guy. So glad we joined the Choice Home Warranty family. I will recommend to our family and friends. I really appreciate their commitment to excellence.

The CHW tech was very prompt and found and fixed the problem in no time. He checked several things to make sure nothing else was wrong. It was just a fuse but he checked the unit several times turning it on and off to make sure it was working correctly.

I reported the malfunction on a weekend and was quickly offered an opportunity to find my own service technician or allow Choice to find a tech for me. When the technician arrived the problem was quickly diagnosed, quickly approved by Choice Home Warranty and quickly repaired. Thank you Choice.

The Agent dispatched to provide repair was very helpful ((Leonard GNB Appliance) and cordial. His knowledge and promptness helped greatly! His follow up call to inform me of how the process worked and to inform me on part ordering was also helpful!

I need to cancel the 3 year home warranty policy as well as the Guardian protection policy I was sold yesterday based on the fact that a manager named Scott ** lied to me about the guardian cancellation policy. I don't normally do business with companies who lie to me. Please let me know what I need to do to cancel. Thanks.

A repair request was issued on a Friday and in just a few minutes an acknowledgment was forthcoming with a claim number. They are working very hard to repair our dryer, but the Pandemic has proven a challenge as qualified personnel are few and far between these days.

The techs were professional and accommodating. They did an excellent Job in explaining what they were doing from start to finish. The technicians wore masks and cleaned up after themselves. I would recommend these technicians that performed the job to anyone needing plumbing services.

Harold from Hart Mechanical was extremely helpful, punctual, and knowledgeable. He was friendly and took care of us so quickly we were actually surprised. Expected to have delays of some sort but the process was simple, easy, and worry free.

Every single time we have we have used the service it has taken way too long to make the repair. For instance 6 weeks for oven repair and it’s still not fixed. There is always an excuse...have to order a part (doesn’t anyone carry any parts at all?), they sent the wrong part, need to get another tech to help, the tech didn’t show up, the excuses go on and on! If I was using the repair companies that Choice uses they would be fired! Also, we were not told that they did not Cover septic system when we started. If we want to cover it this will cost us another $30+ per month and we can’t add it until we have had the device for a year.

Was taken care of right away. Everyone worked together and the whole process of reimbursement took place in one day.. All in all it was a good experience. What else can I say, I am glad this is a done deal.

Color Country Appliance was assigned to assist us. The lady who I called was excellent. Jessica at Color Country went above and beyond to keep me informed. The technician was here on time and completed the repair. I was very pleased with Ryan's work. From start to finish my problem was resolved in a very reasonable amount of time. I absolutely recommend Choice Home Warranty.

We waited 48 hours for Choice to find someone to fix our furnace. When they didn’t, we found a technician. He came, diagnosed the problem, and replaced the part only to have Choice deny our claim even though the part was obviously broken. Will never buy a contract again from this company.

Tech was to be at my house between 11-3. Did not get there until 6pm. On his behalf he had car trouble and so did his associate who he had to go pick up. There were calls and emails to keep me updated. He was very nice and completed the job upon arrival. He was very knowledgeable.

The past claim to repair the dryer (fuse) was Sears, tech was excellent. Requested a new claim for freezer not cold, everything defrosted. I was told not covered, I thought all my appliances was covered under my policy. Not so, will look into another co.

The technician called on time. The technician was there on time. The job got done very well and on time so everything was great. I am very very surprise and I’m so happy with the company. I recommend it to all my friends.

Surprising, The technician came the same day I placed a claim. He examined my stove and knew the problem. He was courteous and made sure he had all information before leaving to fix the issue. A part has to be ordered. He was nice as well.

Refrigerator repair. Door water dispenser leaks. Repairman said that he couldn't repair the leak since it is inside the door and there was no access for that. I felt that he was honest and sincere about his efforts to repair my problem.

Service appointment was made, and I was contacted within a hour after I submitted a claim. Very prompt and courteous services. Serviceman took ever safety precaution, from wearing his mask at all times to protective covering over his shoes. Thank you.

On Thursday I notice my air conditioner was blowing hot air, so I called Choice and on Friday morning a technician was here, He told me what I needed and on Monday another technician took out my motor on my outside blower -he took it to his on site and put in a new motor and brought it back the next day- and he put it back- I was very lucky it was very cool at night-but if it was in August without a air conditioner for 6 days I wouldn't be happy.

Salesman was helpful and answered all of my questions to my satisfaction. I read that Choice Home Warranty was the highest rated home warranty company and I’m happy I’ve got the best. I’m looking forward to my new home and am glad I have the peace of mind that I’ve got the #1 warranty company on the market backing my new home.

The technician arrived with the timeframe stated, investigated the problem and solved it. He communicated what the problem was, what he was doing to solve it and what we could do to make sure it doesn't occur again. He did this in terms that we could understand. He cleaned up after himself and was friendly and courteous.

Called in request on Thursday and Friday message their no repairmen available. Why Am I paying for Choice service for???? I have had other home warranty in the past and had no problem in getting appliances repaired quickly. You make your program sound so good, but talk no action.

Motor went out on garage door. Unit was so old couldn't be repaired. CHW approved the full replacement of the unit. Excellent. Saved me 350.00 and a lot of time. Very pleased with this outcome. Almost paid for the warranty. This company is so much better than AHS.

Once again I wound up paying for the repairs to my plumbing system out of my own pocket, some lame excuse about corrosion, well PVC doesn't corroded cause it's plastic, just a lie to justify ripping off the loyal customers.

Got an email saying you're going to, "replace" my dishwasher. After that received lowball offer of 180$. Declined that and had to wait 7 days to talk to someone. Talked to person 7 days later that explained your company doesn't match retailers price, you don't match brand, color, or really anything. Got a final offer of 320$. So take my 65$ fee for the tech and subtract that from 320$ for a grand total of 255$ to "replace" my dishwasher. And now I get to wait a month to get paid...what what a scam, I would not recommend your company, will not renew and will take any opportunity to tell others what a scam this is. I'm just glad this "warranty" came with the house, I'd feel like a real sucker if I were the one who purchased it.

The technician that came to my house was very good and polite. The offer to replace my freezer is about $300.00 short. I paid more than $349.00 when I purchased it and the cheapest one that I can find now is $602.00. Still waiting over a month to get my electrical fixed.

I needed someone to attend to my water leaking problem as quickly as possible. As soon as placed the call, they scheduled the technician very quickly. I greatly appreciated the speed of response in attending to the urgent problem. I can rely confidently on their service.

Service was quick and he fixed the problem immediately. He was polite and nice. I would recommend him to anyone. Our deductible covered the part and labor. We were very pleased with the quick appointment and the timely arrival of the service person.

Customer service was great up until I felt cornered into buying. I was not given time to think or time to weigh my options. The customer service rep was too aggressive. Other than that I will be better off to leave a review once I am in the home.

This was my first claim with CHW. I was pleased with the service and repair getting completed so quickly. I was also very satisfied with the electrician. He was friendly and knowledgeable. He wore a mask without being asked. He didn't seem to mind answering my many questions. I would recommend them. So far I'm pleased with the CHW contract and service.

This was my first time signing up for a home warranty. The information was presented very clearly and concisely. All questions answered well, and the whole process went as smoothly as butter!! I was quite impressed at the discounts available simply by speaking with a representative. Mr Don ** helped me, and made me feel at ease.

Someone called and said they would send an email with all my information. As of right now still nothing. Getting ready to call my bank and stop my payment. My phone number is ** if someone could call me and let me know what’s going on.

The Repair to our dryer was handled quickly and without hassle. The appointment was easily made over the phone and a tech was sent out the next business day. He had all the equipment in his truck so we did not have to wait another day for parts.

Electric water Heater not working and found to be leaking. Rep. from CHW determined Heater needed to be replaced. After report submitted was told Heater not covered because tank was leaking. I feel this "IS" a Major Scam, and cancelled policy, will "Not" do Business with people like this. Rep could not give Me definition of water heater as described in policy, calling Tank "Inside" of Water Heater as a "Holding" Tank, Not Honest Co.

Heater would not shut off when it reach temp. Had to have a part replaced and so far it is working properly. When called for repair they found someone to fix heater in an reasonable time and they were very efficient and pleasant to work with.

Will be completed as soon as parts ordered arrives. The service people came on time. Work on the product. They assured us they will complete the job as soon as the parts arrive. Will recommend Choice warranty to all my friends.

Was online and as soon as I listed my number they called immediately. That was a tad scary to know that you are, looking before it's all find in they called. I chose the plan full plan. Now waiting to get confirmation or policy.

I received a call from Mark after looking into home warranty companies on the net. He answered my questions and was personable and professional. Then I received a follow-up call checking to see if I received the email of my contract. I appreciated this because it ended up in my junk file. So far so good.

Our technician was fabulous - I would like to give him a “10.” Choice left me hanging the appointment was between 3 and 8. That’s a long time to ask someone to wait at home. But then they never showed up, not an email nor a phone call. Extremely rude and disappointing on Choice's part! But technician was excellent!

He was early, and got right to it. It was fixed and back going in less than an hour! This was fantastic service with a friendly worker. I would highly recommend them for plumbing needs in the future. If you need something done, Final Touch are the people to call for plumbing needs in the future.

Bustamante door technician provided excellent customer service and was very quick in fixing the issue. For his promptness, customer experience and understanding and solving the problem so quickly I give him 10/10. I would strong recommend him to other customers facing issues with the garage.

It was determine that it was more cost effective to replace the dishwasher. The determination was made within hours of the technician reported to CHW. Received an email and phone call informing me of the monies offered for a replacement. Accepted the monies and purchased a new dishwasher.

The heat would not come on but the fan would come on. The technician replaced the thermostat and now it works. I am very pleased with Choice Warranty. The address was at the home our daughter lives in but we have the Warranty on the house.

I filed my first claim this week and had a great experience with both Choice and the technician that was sent out. He was on time and stayed in touch with me letting me know exactly what was going on. I would recommend both Choice and the technician who came out.

I have already responded to your “choice” of handling my service call. Your so called choice IS a breach of contract. The technician did a good job, and did his best to clean and adjust the two thermostats. We are going to try this fix. If it’s not to our satisfaction, you will fix or replace my water heater. If you can’t honor our contract, you WILL refund my money, I will take my business elsewhere. If that happens, I will spread the word about how you, hound a customer until they sign and pay for a contract, then won’t honor it.

I were informed to sent my receipts from having to get my own Water heater installed to (Mr. **) the case manager at Home Choice Warranty’s and I were never refunded my money. Could someone please help solve this situation. Thank.

Not only did you falsely claim the cost of repair was higher than replacing my refrigerator (it was not repairable) the money you sent me to replace it was outrageous. I will never renew my 4 policies or refer my Realtor clients to you. Your manager agreed yet said that $700 was the best he could do. This is nonsense. The new unit I bought was $2,100.

I was interested when I saw your information on Facebook so was filling out the app when I received a call from Leon. He was very clear and answered any questions but I wanted some time for us to review it more completely. Then I called back Charlie ** later in the day and he was equally helpful and we signed up for the 3 year program. In the meantime I talked with one of our sons and our daughter. They were impressed too so you may hear from them also. We had a Home Warranty when we first moved here but was not completely happy with their program and stopped it. Yours did appear to be more to our comfort level, price wise, etc. Thanks..

Drain Pump leaks. Repair work has not been completed. Will be done, Monday 23 November 2020. At this time I cannot give a complete opinion on the work that needs to be done. First inspection of the problem has been very satisfactory.

Latasha ** was great to work with! She explained and compared and answered all my questions in a clear manner to where I could understand as a first time homebuyer. She was able to provide me with great discounts and didn't pressure me into anything I wasn't comfortable with. Thank you for the great experience!

It was difficult to get the service provider to confirm a date and time to service the repair. The service was good when the appointment was finally scheduled. It would be easier if the provider schedules appointment with first call rather than after several calls.

I called you and the same day someone came to look at the stove. He declared it dead, cost too much to fix. I was given one price but refused. My son and I went looking for a stove and found one. Though it is not as nice as the original one and you did not pay for the whole stove, I am still happy with the service I receive when I call. Everyone is really nice there and helpful. Could not ask for anything better I dont think.

I will never ever recommend this company to anybody.... I was told this was NOT an emergency... Almost 1 week NO hot water... Plumber that was given order NEVER called or showed up.... From customer service to Kelly in office this company will not be getting my business for much longer.... Very disgusting and dissatisfied.

Agent was very pleasant and informing. Filled me in on the benefits and costs. Explained the options available. Offered me cost discounts and options for multi year plans. Waiting for my Home warranty agreement. Can you tell me when you will send it to me?

A serviceman from A & C Heating & Cooling found the problem was the thermostat. It took him about 10 minutes to discover the problem and maybe 15-20 to remove the old and install a new one. He wasted no time fixing the problem and then gave clear summary of what he'd found and what he'd done to resolve the problem.

Just purchased policy - rates were extremely competitive and company is rated number one with Consumer Reports. Offered multiple options to further reduce price but with no pressure by sales rep to pick one or another. Chose the best option for me and we were done.

TJS Enterprise - They came on time and respectfully wore masks and shoe slippers. They fixed the toilet and the kitchen sink and left me with some suggestions to avoid problems in the future. I am very happy with their work and would recommend them to anyone else with plumbing problems.

James was the best plumber I have ever had do work for me. He was professional, clean and covid protected. And not to mention a very nice young man. I never witnessed a plumber working so clean on a toilet stoppage. He left the bathroom cleaner then before. I highly recommend him.

Jake contacted me on November 5 about renewing my contract that was expiring soon. I told him at the time that it didn’t expire till April but he said, "No. It expired in November." He convinced me to take it out for six years, which I did but now looking at the contract it says it doesn’t expire till April 12 of 2021. This was a lot of money to put out six months ahead of time. I feel like I was misled on this. I have emailed Jake and waiting for his response.

I received an email indicating my time was 3-8. This was great as I don't get off work until 2. The morning of I received an email around 10 am indicating my time was noon-2 and needed to confirm by 9 or would be cancelled. The time on it was 4 something the day before but I did not receive it until the next morning. I called and explained I don't get off until 2 and could be there by 2:30. The gal on the phone indicated she would put a note on my file. Her tone of voice was not at all friendly. I then received the email around 12:45 indicating the technician was on his way and if no one was home the visit would be cancelled, that this was the time reserved for me. I left my office and was home by 1:05. I emailed at that time to let them know I was home.

Drew was very knowledgeable and completed the job well. He spent time making sure the problem on the toilet stoppage was working fine. He also advised on several questions I had about other service work. Very impressive all-round service company.

Great sales presentation. Now let's see if you can deliver on the promised level of care should we have a need. In the past we've found this not to be the case. Our level of trust in CHW needs to improve and we hope it will in the future.

I have not heard anything about a tech coming. Or it would be five stars. I think the people who I have talked to are very good. Thank you. That's all I have to say. I hope you get a tech so thank you.

We had a serious water heater gas leak for which it took 5 days to get service and then they missed appointment until following day. This type of service is totally unacceptable. As a result we are considering canceling our coverage because we have had past claims issues as well.

Very poor service with Choice Home—the vendors they use are not real companies! I have had several problems with vendors coming out and they do. It return. I pay them get no receipt and end up doing new claim. Please contact me.

We had a leak under our sink in our bathroom. This was our first occurrence since purchasing a home warranty with Choice and we couldn't be more satisfied with their response in getting our problem resolved. They were very quick to get someone here to get the problem fixed and although the plumber had to come back a second time to get it repaired they were very responsive and courteous. We would highly recommend Choice to anyone considering purchasing a home warranty.

William from Towne Lake Heating and Air was amazing. He was there at the time he said he would and fixed the problem in about 10 minutes! I would recommend! And Choice Home Warranty was quick to get my claim in for the appointment and get it fixed! Thank you so so so much!

Mr. Troy ** was very helpful in renewing our yearly policy. I had gone online to see the cost and had decided to shop around. Then, Mr. ** called to follow-up with my inquiry. He got the yearly cost down by almost half. It was great!

You're asking me for a review. I cannot do that because nothing has been done other than insulting me with a check for 169.99 for an item that to replace is costing me almost $900.00 and also the service charge is supposed to be 65.00 and I was charged 85.00. What's up with that? So before you come to me with contract items. PLEASE CANCEL MY INSURANCE. YOU HAVE ALREADY TAKEN 1008.00 FROM MY ACCOUNT and you are no longer authorized to take out the second payment. So cancel my insurance immediately. Your advertisement is misleading!

Noyes Appliance repair was professional & polite. He obviously knew what he was doing. He came a day earlier than originally planned & let me know when he would be there. I would call him again even if it wasn't on my home warranty.

I paid $60 yesterday for absolutely nothing. Just to be told I have to wait 2/3 days to see if Choice approves me a new faucet. After paying $45 dollars a month for years and $60 for a service call why do I have to pay to replace a leaky faucet? All the money you have from me and this is how I'm treated!! It's a shame....

Request for Service Call was confirmed almost immediately. Then, call was received by the Servicing company within 5 minutes. Service was provided on the same day within just a few hours of service request. Provider called when he was thirty minutes out. He was knowledgeable and discovered the issue almost immediately. Made the necessary adjustment and completed the service. This was the first time we had used Choice Home Warranty and was impressed with both CHW as well as Aaron Garage Door Co.

Microwave was inoperative so Choice Home Warranty sent Professional Appliance to check why it wasn’t working. They found 2 parts defective. Choice Home Warranty elected to replace the microwave by offering a sum of money sufficient for a replacement that’s comparable to the one broken. We are completely satisfied with the outcome on both Choice Home Warranty and Professional Appliance.

The gentleman that service my Furnace call was professional, he knew his job, and told me exactly what the issue was. He was in and out of my house in less than 15 minutes and he wore his mask and feet covering when he came in the house.

Mendez heating responded quickly and took care of my heating issue. I would recommend Mendez Heating to anyone with a heating issue. Quick response and very polite. Happy with service and technician, he made sure I understood the issue. Great service.

Our A/C was freezing up and not cooling. Choice home warranty sent a technician the following day who resolved our issue. We will be renewing our contract with Choice Home and our experience with them has been excellent in every way.

I am pleased with my Choice Home Warranty. The claims process is super easy. It takes about 5 minutes to submit a claim. I was notified by Choice Home Warranty in less than 2 hours of my repair appointment time. Impressed!

I am not pleased with the service I received. I made a claim over 3 weeks ago. I am still waiting for my refrigerator to be repaired. I had to change technicians because the first one said they were coming for 3 days straight. Never called when he didn't show up. Very disappointed.

We had a leaking sink. Tech could not replace the hose in the faucet but offered an upgrade which was just what I wanted. The only complaint is he took the old faucet with him. It only had a bad hose which I could have replaced later by contacting Moen. Tech was courteous and knowledgeable and did a good job though.

Claim denied for a covered item. Technician identified a faulty switch but repairs were denied when he called Choice Warranty for approval. I am appealing denial of claim but have to wait a week to talk with someone.

Placed a claim online. Within 24 hours I received a claim acknowledgement and a claim number. I also received the name and phone number of the contractor to do the repair. I also received a time window and date for the repair. That time will not work for me so I will have to reschedule the repair. So far Choice Home Warranty has been prompt with their customer service, but I cannot comment on the repair yet because it has not been completed. The delay in completing is caused by me needing to reschedule, so I cannot fault Choice Home Warranty or the chosen contractor for the delay. So far I am happy and have no complaints.

We were alright with the process. We purchased the warranty. However, we did not appreciate the HARD upsell to 5 years and after saying "no". We were kept on the phone longer as Rep REPEATEDLY pitched- against our protestations- the 3 year. We almost cancelled the order.

The great sales rep. Adam and Bruce, I would def tell my friends and family about these 2 young people. So glad that I called them too. Look forward to doing business with them. Very friendly. Was told about all the money-saving deals.

Shortly after I contacted CHW on Monday, 11/16, I received a call from Youngs Water & Sewer to advise that they would be at my home on Wednesday, 11/18. They called the next day to say they had an emergency and would be over on Thursday, 11/19. They kept me informed of when they would be here which I thought was very helpful and professional. So at this time the work is scheduled to be done tomorrow.

The representative was very helpful, knowledgeable, and friendly. We look forward to our new home warranty! Having a company we can rely on is extremely important to us. Our previous company did not stand behind their word and we felt extremely mistreated.

The automated description choices provided for customers and techs to use to explain claims are tailored to make legitimate claims fall under exclusions. There is frequently no choice available to accurately describe the condition thus forcing the use of descriptions that are inaccurate or only somewhat applicable. These inaccurate automated descriptions result in the denial of legitimate claims, which if permitted to be described accurate would be accepted without need for appeal.

Technician came out diagnosed the problem as a switch: told me it will be here on Monday (7 days). I call the local V&V Appliance parts and service business and they said they have 100 of these parts in stock. This place is 5 minutes from my house. I can have my washer fixed days sooner; I don't understand why I have to wait 6 days for a part when it's here locally.

The Representative was professional, knowledgeable and friendly. He quoted great renewal rates for two homes with offers I couldn't refuse and will save me a lot of money for the next three years. I am very satisfied with your company and the services you provide.

Harry ** was awesome. He thoroughly explained all home items that were covered, how the coverage works, and payment options. He worked to get me the best price. He was courteous, patient, and well versed on all aspects of the coverage.

Parts will have to be ordered to repair the washer. May be here by the 23 of November. The Technician said that a couple of parts places were out of the part needed to make the repair. Technician said he would let us know something as soon as he receives the parts.

Excellent Service. Exceeded my expectations in all areas. Thought with Covid-19 & Thanksgiving next week it would be after the Holiday before they would get to me. Wrong, same day service and within hours. Amazing response & unbelievable service in hours. Nate from Certified Maintenance showed up before the 3:30 Start time. Was very Professional and courteous. Less than 1/2 hrs we have heat again. Choice Home Warranty is the BEST!!!!

I am a new customer and there is no work necessary at this time. The agent was helpful and negotiations went smoothly. I am satisfied with the coverages accorded to me and the price for such coverage. I would recommend this to a friend.

Cynthia was very helpful in this process. The coverage and price was very reasonable. I feel secure in the fact that my home will be covered the next three years. She was helpful in going through all my possibilities in obtaining the coverage I would need.

I have been a Choice warranty customer for four years. They are great. I submitted a claim for a broken ceiling fan Monday afternoon. By Tuesday morning the repairman was installing my new fan. The tech was friendly and professional. He checked to make sure everything was working properly before he left.

13 year old refrigerator keeps working like new due to the expertise of Edwin at Affordable Appliances. Edwin was top notch! He was accommodating, prompt, friendly and sincere. He even cleaned up after the repair. Just what you want in a technician invited into your home!

We were looking for a good price and a good policy that includes all that we needed, and I can say: It was an Excellent service. Todd is very kind and quick response. I found Good prices and advise to choose the best policy. I recommend him and this company. Thanks Todd. You are amazing!

I’m being harassed & not being provided services per the company’s promise! I’ve been given the run-around since April 2020 for a claim that Choice has consistently, intentionally failed to cover! Choice has ZERO issues with pulling payments each month, but they have 1000% intentions of paying claims!!! I’ve provided all that I could possibly provide for reimbursement, but Choice continues to seek ways to prevent them from paying the claim! Each time something is requested, it’s provided—-and upon providing whatever Choice requested multiple times, it only leads to them asking for the same information redundantly again—-or even more nonsense!

The plumbing contractor sent by Choice Home Warranty did a great job to fix our bathroom leak. The contractor was friendly and did a quality job. I would recommend the plumber and Choice Home Warranty to anyone. It’s a great service and great value.

Recently received quality customer service.... Asked detailed questions and received honest answers. Knowledgeable representative. He was very familiar with previous company. Gave me the answers I needed and knows covered items. Very pleased and excited to become a Choice customer.

So glad this is not an emergency - still waiting for contractor to reschedule appt and replied back to my message. There seems almost every time I put in a request which is often, there is a problem with CHW contractors. I did have few good plumbers contractors. These problems were before COVID started. Customer service staff are good and helpful. CHW need to screen the contractors.

Courteous, professional and no high pressure runaround. As this is our initial sign up we are hoping for continued positive service. Don couldn’t have been nicer and came forward right upfront with a deal better than we were quoted in the past.

Technician was assigned within reasonable time, Tech was able to check the appliance during a late hour within the assigned timeslot, who recommended replacement of the appliance. Slow to respond since then, have to call the company myself for further steps after filing the claim and resolution of the claim. Finally the claim was resolved within the acceptable terms.

Had a water leak behind the refrigerator and the tech that was dispatched had no problems fixing the issue in a timely matter. I would definitely recommend the tech and company again. They had great communication and were very professional with the calls before and after the job was completed.

My orders have been handled well but sometimes they take a while to find me a vendor. I wish it was a little faster. But the vendors who showed up were always efficient and gave me a lot of information to solve my problem.

Missing item in contract, that was promise by salesperson. I hope in future not going to any problem and everything go easy with this company. Thanks. I was recommended by my friend. This is my first experience with home insurance.

My opener was not working so had to call for service. Had good service. Had a hard time at first finding a contractor but did and they were great. Customer service seemed to be on top of it and that made me happy and pleased with the outcome. Thank you.

The technician was prompt- as a matter of fact he came sooner that the time slot initially given. The technician maintained social distance and wore his mask. He maintained a professional demeanor and provided his recommendations in which will further improve my current issue.

Dryer would not heat, started claim and received the reimbursement option. Dryer was fixed the same day. I had a question regarding the claim and sent an email to Choice, received a call within an hour and they handled everything wonderfully.

I had a problem with my pool. I got ahold of CHW and they scheduled someone out. He was here the next day and answered and fixed the problem. Extremely happy I bought from this company. I recommended them to my mother and her husband and they are now looking into buying one of there packages that they offer. Very satisfied customer.

The technician his name is Carlos with Advance Heating and AC Systems was very nice, friendly and courteous. He arrived right on time and went right to work diagnosing the problem with my system. I was pleased with Carlos and CHW at the timely manner they were able to arrive at my h some to help solve my problem.

Washer stop working when it goes into the Rinse cycle. All the lights are light up and the only way to reset everything is to unplug power and power back up. The rinse cycle may run again for a few minutes and then it will stop. Need to redo the power procedure again and bypass rinse cycle and manually go into spin cycle. Washing Machine requires constant attention when it goes into Rinse cycle.

The person was very kind and very knowledgeable. Took their time to help me. Very good person to have on your team. Very Caring, and sweet and kind. You can tell that this person cares about the customer and their job. Very good asset.

My experience was excellent. I put my claim online and got a response within a few minutes. The Technician who came was very Professional. He handled my problem in a very timely manner. No problem getting my claim approved. I will recommend Choice Warranty to my friend and family.

The technician show in the allotted time and went right to work. It could not be fix but I was happy with his honesty. Additionally it was easy to contact Choice Warranty and I was please with immediate response. Thank you.

I am VERY pleased with the service I received. The order notices were timely, even updates. Also very pleased at the speed of assigning a such an excellent tech (Tarquain **) from Continuity Appliance. He fixed the ice maker and was aware of engineering issues that has been identified by Samsung. He was also prompt and very pleasant.

Choice Home Warranty has been quick to respond to each call we have made. Unfortunately upon moving into our new home we have had three things pop up and each time the technician showed up promptly and helped us fix the problem. The $65 dollar charge is relatively little to pay when you have just moved in and things keep popping up. Great service, would recommend to anyone purchasing an older home.

I am so thankful even though it took 5 days being without hot water and the fact that one of your employees really worked at helping me get this problem solved asap and worked with me to help me out. The company you all sent ...were gracious to fit us in with their busy schedule on Monday after 1 pm they showed up and found out it had a faulty loose wire. Done after finding what was wrong and got us going with hot water after 30 mins. Thanks again...I am so thankful for your services!

13 months home warranty. Very well explained. Agent was very easy to deal with and gave several options for us to choose from. Was very well versed for the position he has and knows his product well. Was well pleased.

Updated on 11/21/2020: Although my issue still exists, I was very pleased with the professional who came to my home to address that issue. Joe with Rescue Rooter Pro was very polite, very professional and very knowledgeable. I appreciated him taking the time to explain things to me and answer the many questions I asked. He worked diligently for a couple hours trying to rectify my problem; but since that method was unsuccessful, he will try another option to hopefully resolve this problem.

CHW determined it was more cost effective to cash settle this rather than repair; however, the cash settlement was SIGNIFICANTLY less than our cost to replace a like appliance. Case Manager Nicole ultimately upped the settlement but still not to replacement cost. She advised they didn't have to replace like for like but just get us enough for a basic stove. Under protest we accepted the offer and had to put out more money to get a decent stove. After all of that, it was 2 months before they sent the check and then only after several phone calls. Very dissatisfied with this claim handler.

My heater had a dysfunction problem. The heat was not blowing from the vents. I contacted (CHW). The claim was denied for heater repair.. I filed a dispute and Lydia **, help resolve the claim denied. I would also like to thank Lydia **, for her kindness and understanding my current problem and granting me favor with the cost of the heater repair. I am grateful for her kindness. Choice Home Warranty value their customers and the customer service reps are understanding and treat me as a value customer.. I am thankful, (CHW) Rocks, Na'im **

A/C Stopped working (shut down). System had been cleaned about a year ago and a new coil installed. When I called the company that did the work, they refused to come back out, so I called Choice and they took care of everything!

Scott, with Rooter Tooter Plumbing & Drain Service, was on time and masked. He was friendly, very professional and knowledgeable. He did a great job and finished within 45 minutes. I would recommend his service to anyone with plumbing issues. I have mentioned Choice Warranty to others and I think one of my friends already signed up. Thank you for allowing me to express my experience. Stay Safe.

Well when I looked up your company online before I was even finish looking at your site a member of the sales team was calling me to give me info about the company. Yet when I put in a claim I can't get anyone on the phone that can help me. Choice sent this company to my house on 11/11/20. I waited for over an hour for someone to approve the repairs. Finally Choice set the repair man a text saying that the job had been reassigned. And y'all set me one saying that the plumber couldn't find a problem. I immediately gave y'all a call to tell you about the misinformation that I was getting. Miss Lina look it up ain't that the someone would give me a call within 24 hours. It has been almost a week and I still have yet to hear from you. **

We were informed that gas valve was bad, Tech didn’t know his job, another company came out. Valve was stuck, he tapped on it and issue was resolved, we paid $65 for service call & your company disapproved of work request because it was located in fire place, very dissatisfied & we CANCELED CONTRACT with your COMPANY.

Alan ** was very friendly and quick at providing service and registering me. Have not seen this fast and smooth service in a while. I moved from AHS to this as this is way more cheaper than that. The monthly fees is super low and per service call fee is also great.

The technician called and was able to come earlier than the original appointment time and day. He was very knowledgeable and very quick! We are totally impressed and Happy with the service from scheduling over the phone to the end results with the technician.

You have never sent a service man out here yet and my washer has been broke since the 13th so I’m not satisfied at all. If you don’t get someone out here soon I’m going to cancel my policy. I’m pissed.

My son dealt with the tech, who was very polite and efficient. I'm just happy I have an ice maker again after using trays for several months. I was afraid to have someone in with the Covid situation, but he wore a mask and maintained a safe distance. Very professional.

Everything has gone super smooth and has been super easy to work this Choice. I have had a few issues lately and we have been able to get everything fixed. The quickness is there and there has been no arguing back and forth either which makes me a happy customer.

The guys that came out to service our hot water heater were very professional, arrived on time, and also had their mask on. He explained the steps he took to find the problem and then explained where I understood what we need to do to fix it since it was an electrical problem instead of plumbing. I hope we can use them again if we ever have plumbing problems..

I had a great experience with this company. This is my second time using this company. I am very satisfied with their work and would recommend them anytime. A-1 Service and always on time. Explains what needs to be done so that you are clear on the service provided.

The service technician was knowledgeable & courteous. We are waiting for the part to repair the fridge. He was very conscious of safety measures-wearing a mask, etc. We are pleased so far. We will be glad when fridge problem is resolved.

Other than being late for the appointment, no proactive call to advise me of being late. Everything was great with the tech. From an overall perspective. It took too long from the time claim filed to the time the tech was appointed. Apparently not enough service providers in the area, for a timely response?

I have had your warranty plan ever since my home warranty expired with my builder and I have been pleased with the service. They come when they say they will and if something doesn't work when they leave they schedule to return in a timely manner. I recommend them to anyone looking to replace their expired home warranty plan.

The service contractor came out on time. Very friendly and clean. Wore a mask. The technician gave me suggestions on how to keep air flowing well in my refrigerator. I would use them again because of they kept me informed about what date and time they were coming. Also they asked me covid questions.

Jason ** did a great job diagnosing and servicing my water heater. He thoroughly explained the issue and showed me steps to prevent it in the future. I'd happily have him provide his services again. He also showed me another issue at my home unrelated to his service call that I greatly appreciated.

Very pleased with technician who came to service the issue with my fridge. He was polite, responsive and talked me through everything he saw and what he was doing to fix the issue, even gave me tips for troubleshooting in the future!

Very thorough and explained everything he was doing. Very nice and friendly. Would definitely use again if I have any other problems. Choice Warranty hasn’t let me down yet. Really glad I didn’t change companies when I moved. Was able to go with me. Thank you Choice Warranty!

The tech came in a timely manner. He went straight to work on our machine. Within 20 min he knew the problem and explained the process. When we were unhappy with the long period of time it was going to take he was on the phone trying to get a closer date. He was successful. He was polite. Explained the problem. But wasted no time. I liked that.

Broken valve on dishwasher. Tech was great, he diagnosed and fixed the valve in short order. He was very professional and courteous. I would highly recommend this policy to others for their home. Once again the CHW policy worked the way it was supposed to.