Choice Home Warranty Reviews

Your rep was very efficient and got my service order handled very quickly. I appreciate the promptness of handling my phone call. Hope the repair service goes as well. Nice to do business with a company that responds to the customer needs. Thank You.

This was my first claim experience. I thought it would be a very simple thing. The switch for the lights on my stovetop range hood do not work. The service tech came out quickly as promised and said it was the simple electronic board on the range hood. I was then contacted quickly by Choice Home Warranty that it was too expensive to replace the board and that my only option was to accept a cash payment for the range hood. The cash payment is only a small fraction (about 20%) of what the range hood would cost to replace. This does not seem fair. The range hood is a Thermador PH36ZS and the exact replacement is a Thermador PH36GS. But I am told, that I have no real options other than to accept the payment offered. You could use the existing blower motor and save a good amount and just put in the PH36GS with my blower motor. The two hoods are the exact same size. Then I would be most grateful and happy with the total experience.

The Senior discount is great! Only to those who can afford to pay 3 years in advance, otherwise, you can't have the Senior incentive. Too bad we are all not that fortunate. Otherwise, this would be a fantastic offer. This is the extent about what can be said at this time.

In the past we have called in items for repair under the warranty coverage and the technicians failed to come and we would have to call again. The call this time was completed in a timely manner. The technician was timely and very professional.

Ceiling leak and wall leak occasionally. Because the plumber could not see the leak happening, only the damage, he was unable to do anything. We are removing sheetrock to pinpoint the place of leaking and will call back the plumber.

Mr. ** coordinated his visit with great customer concern and took care of my issue in an extremely timely manner. He provided both professional expertise and excellent technical attention to my dilemma with swift intervention and replacement of the nonfunctioning disposal. His replacement was the same high-quality brand and he left my area clean. Please send him (Mr.Smith's Home Repair) for all my accounts on any services I might need in the future!! Thank You!!

Salesman was very informative and polite during contract. I believe this coverage will be a great asset for my daughter and her fiance on the purchase of their new home. This will give them peace of mind where I wont be close by anymore.

I was without heat for two weeks while, it appears, your company and Medcalf mechanical could not agree on the service I needed. I never talked to the same person twice and was told due to working from home there was no way to contact one. There is too much to say to try to write it here. I felt that none of the people I talked to were concerned with my situation.

New Technology Solutions, LLC came out and fixed my microwave in less than 20 minutes. Jerry, my technician was very knowledgeable about what needed to be done. He had this working in no time. He was very professional and I would highly recommend him and New Technology Solutions, LLC.

The customer service representative answered all of my questions. She was helpful and thanked me for being a customer. She was polite and courteous. Choice Warranty was quick to answer the phone and were fast in setting up my claim. I would highly recommend them!

Burt of Sears Home Service was dispatched and arrived within the allotted window. He was polite and respected our home and us, Unfortunately, he only had one coupler to splice the damaged water line and had to run out to the store to purchase one. When he returned the repairs were completed and our problem was solved. We are satisfied customers, though with a water leak, no matter how small I wish the repair could have been prompt than a 5 day wait.

Called Choice Home warranty to inform them that my Refrigerator was not working right right. Wasn’t staying cold on both sides. The lady set up a claim to have a service tech come and check it out. She was very helpful at her job.

I sleep better at night knowing the coverage I receive is superb. Each situation is handled professionally and the service needed is rendered. The response time for a claim is very quick and efficient. It is easy to place a claim, either online or a phone call away. We are given the name of the company and their number in case we need to reach them or change our appointment time.

Every time I have called a very nice helpful person has helped. And then have sent very qualified technicians. And the only thing I have had to pay is the fee agreed on in the contract. I have never had to wait more than the time I was told.

My refrigerator ice maker was initially repaired on 5 Oct 2020 by a Sears Repair Technician. The ice maker worked for 4 days and then stopped making ice again. Earlier today I contacted Choice Warranty to start another Work Order.

This representative of your company was extremely helpful and courteous. She went out of her way to carefully explain all aspects of your coverage and work to get me the best possible deal. It was a pleasant experience working with her. No customer service at this point to comment on.

Plumbing issues were not covered. Now my claim has been denied for the refrigerator. In order have full use of my refrigerator, I must replace the crisper top and one of my crisper baskets. I am wondering if the warranty is worth the cost.

Tech efficiency diagnosed problem and checked the entire unit for any additional problems then inspected outside unit for problems. When inspection completed he showed me photos of problems and explained options. Very polite and efficient.

After over three months not getting fixed Choice has decided to send check directly to us to take care of the problem ourselves. Multi calls to Sears. Would not recommend them. Unreliable! Hard to rate the following service, value, coverage at this time.

Not cooling. Unit frozen. Tech turned it off to defrost. Returned to days later. Checked all pressures. Everything checked out OK. Turned on unit and checked all inflows and outflows. Everything was OK. Unit began cooling off the house. As of today, everything is working fine and it is a pleasure to be cool again.

Technician came on time, accurately diagnosed the problem and fixed it. He called ahead of time to let me know when he was coming and he arrived when he said he would. Very satisfied. I would recommend him to anyone.

I wish to cancel my warranty. Very unsatisfied. You claim you cover something then you don't. This is the second time I have used my policy and both times gave the person 60 only to find out you don't cover it so I will find somebody else. Now I have problems that you not going to cover. My checking account got hacked so if you process my payment it will just bounce. Tom **

I am an independent contractor. I have the qualifications to be one of your service technicians. I purchased my policy in good faith. But when I was emailed the contract, I read it. 90 percent of what could possibly go wrong almost all of the time in every facet of every category of coverage is excluded. Lol. I asked the sales associate to email me the literature. Now I understand why I only got a link to the advertisement. The next morning I called to cancel. Transferred me to another department where I was on hold for hours. HOURS!!!! I had to stop payment with my bank. I will be sure to fill out every single survey I can find further expressing my discontent. You should sell this as a maintenance policy. Not a warranty. Very unscrupulous. Should be ashamed. I might have been born in a barn. But it wasn't yesterday. Good day.

Carlos was a total professional- knowledgeable, communicative and prompt. He immediately knew the problem with our Air Conditioner and did a really good job of fixing it. The communication from Doing Service was very helpful and we appreciated their flexibility in changing the time of arrival. We are very impressed with Choice and will recommend it to our friends.

The service person was friendly, knowledgeable about the problem. Explained clearly what the problem was with the washer and placed an order for the part. He is to install the part Oct. 14, 2020. I think he was a good service tech for the job and would recommend him and your service.

I am glad you read these because we are highly disappointed in your company!! You do not cover much of anything! Why would you not replace our overhead light since your technician claimed that it needs to be replaced. Why did we pay for your Home Warranty?

I got my garage door opener changed but the policy only provides chain driven garage door opener. Whereas I had belt driven opener. The company also doesn't cover key-pad, says it doesn't come with the chain drive and has to be brought separately. Seems like policy just provides minimum replacement and not exactly covers what is currently in my house.

I had a hard time understanding anyone I talked to through Choice but the service was very good our problem. The Hvac guys they sent were very nice and very reliable. They did the job and did it well. I can trust them again to take care of our needs.

The service I received was excellent. The technician was very nice and professional. If I need any other work in my house I like to have a technician name, Joseph. He did a very good job, and is very important to have somebody like a gentleman so nice.

The technician arrived and was very pleasant. He performed the repairs in a record amount of time and even went through some other key factors that I was not aware of. Awesome job. I would definitely recommend him again. And would refer him to anyone in need of his service.

The gentleman was quick, courteous, and efficient. He even took the time to show me what caused the leak. I will definitely keep him in mind for future needs. He actually arrived 20 minutes before his scheduled time. Of course he called first.

Choice decided this was a modification even though the technician DID NOT. So CHOICE did not cover the labor. First claim with Choice. We are selling this house and will Not convey your service with the sale nor use you at our new home.

The wait for service is too long, and this is taking the pandemic into account. Then, the replacement money is too low, it's like a slap in the face. The only good thing was the case manager, Lori **, who demonstrated understanding and seem legitimate with the assistance.

The representative from Choice Home Warranty was very courteous. A pleasure to talk to. I believe him to be truthful about the terms of Choice Home Warranty agreement. We will see as time goes on in the future. My wife and I are retired professional Country & gospel music entertainers. If anyone cares to look at our website, go to SHIRLEY RAYE COUNTRY SINGER on the Internet!!!

Fast response time. Very courteous and knowledgeable about problem. I felt comfortable with service technicians as they wore masks upon arriving to perform necessary repairs. I have my unit serviced yearly .and they gave me business card so I can call them to do yearly maintenance.

Called, they answered, they were polite and professional - explained what my plan would cover - the cost - and the amount due upon service call. Very easy to understand and it was a no brainer after that. Highly recommend this for new homeowners.

After physical inspection of unit, told by technician nothing can be done to address issues on the claim request UNTIL a standard routine maintenance leak test conducted. However, CHW is denying the claim? Requesting full review of this claim.

My call took all of about 5 minutes. Customer service was quick and friendly. My refrigerator went out this morning and they set me right up, gave me a claim number and told me someone would be contacting me within 24 hours.

Paul from Stella Property Maintenance was responsive and accommodating. Jim, the service technician from Stella was prompt, courteous, professional and very helpful. As a senior citizen w/ health issues, I appreciated Jim arriving wearing face mask. Disposal needed to be replaced.

Joey with Econo-Rooter was fantastic! His office called ahead to let me know exactly when he would arrive. He was right on time. Very personable and I enjoyed talking to him. He explained exactly what was wrong and what he would do to fix the problem. Since it was Friday he will be back Monday to put in a new faucet. I happy you chose Joey to come to my house!

Marsha and the choice team are amazing. I never have to worry due to the fast responses and great service. The only home warranty company I use! Big shout out to Marsha for introducing me to this amazing company. Marsha is so hands on it makes it so easy to trust the company and her personality is so kind everyone wants to work with her. Thank you team.

Is was in another contract before switching to Choice. I changed because the other company took way too long for a tech to come in and the companies and techs they hired were horrible. Now, I am experiencing the same thing. They can't find tech that can come out in a decent amount of time which they promised. Not to mention almost all the companies they use my last company uses. I had a leak and it took a week almost for someone to come. Can't wait to see my water bill. It is frustrating when they make appointments for you, send an email, the company calls and says, "We never said we would be there tomorrow" and a week later they arrive. That has happened a few times as well. Not happy.

Excellent service from YA Services, would definitely use them again! Arrived when we said he would, and was able to fix our AC in just about an hour. Excellent service from Choice as well as they get back to the technician ASAP so he can do his repairs and be on his way.

Have a stove that shocked me and I am very hesitant to use again. The technician was very courteous. Quick to respond and showed up on time. Thorough and seems honest. Would want him again if the need arises. Hope this is resolved soon.

I put in a claim last year for service on my central air conditioning system. It was 2 different technicians sent receiving $60.00. This yr. I tried again, received a clear report that I can work with. I do not have pictures but I was given information that it needed lots of repairing. Now I Know. Thank you.

The warranty won't cover the main water leak issue...the shower leak and toilet flange repair. So now I will need to call another plumber out to fix the actual problem. At least I know what the problem is now. I would like more options for total repair.

Water heater is leaking. Called on 10/9/2020. We will hopefully get a technician soon because the carpet is becoming soggy. I will check back tomorrow to see if a technician is scheduled. The associate that took the call was very courteous and efficient.

My air condition was not cooling. Technician came out next day and I received the service the very same day. I recommend Choice Home Warranty. Very nice and knowledgeable technicians so everyone if you're looking for a home warranty Choice Home Warranty number one in taking care of their customers.

Knew right away what was wrong with light fixture and immediately fixed it. Bought me a new motion detector and it works, it's real bright too. Both guys did a good job and didnt waste anytime fixing things. Thank You Choice Home Warranty for helping me get this done especially during this Covid-19.

Technician was great. Did not agree with decision not to cover this repair as it was actively leaking, i.e. the pop up. Will keep warranty but will be really interested to see what happens next time around. THIS WAS MY FIRST USE of a fully paid for warranty for the Year.

It was good customer service but I still haven’t received my contract as promised. Can someone please email me the contract. I would greatly appreciate it so I can look it over and you all have a great weekend....

Called 10/09/2020 & spoke with Ronald for warranty pricing. He was very informative and answered all my questions. I questioned if the policy covered a 13 SEER A/C, and he responded yes. I compared pricing with another firm, and found Choice Home Warranty more competitive,

I am very disappointed that my ac repair was not covered. The technician said it was low on refrigerant but you did not cover the cost because a leak test is required and is NOT covered under the policy. I will be canceling my policy.

My complaint is not with the service I received. My complaint is with Choice Home Warranty as the repair cost was not covered and I had to pay out of my pocket. The technician was fabulous. He was professional and expedient.

Please please stay from this company. I started my Choice Home Warranty (Total coverage) on July of 2020. My water heater broke on 09/29/2020. I opened a claim with Choice Warranty. San Antonio Plumbing, service company of Choice Warranty came and got check for #75.00 from me as the service fee. They denied the claim first. After I called them, they assigned a Claim Manager to my case. Whenever I call this person she never pick up the call, nor respond your voice message. After so many attempts, she responded my call saying that she cannot make a decision of the approval, the upper management would call me. I am waiting for every day for the last 4 days; nobody called me. Then finally I got hold of cancelling department (10/9/2020) and was able to cancel their service.

Do all of your research prior to contacting this company. I received no less than 10 follow up calls, texts or emails from these guys in 1 day. Brutal sales tactics. I sure hope these companies are as diligent if or when I need service.

Case manager who works at the department that person doesn't want to listen. Not providing solution at all to customer. Whoever is hiring case manager please look into this position and hire more professional so customer can be satisfied. Do not recommend this warranty at all when case manager Candy handles it. I would give rating zero to that person. Doesn't know how to talk to customers at all. Very disappointing. Can't recommend at all going forward.

The plan is great, but when it comes to an emergency they drop the ball. Sometimes you just can't wait 24hrs. Had to call plumber and pay for myself because I had a water leak in the basement and needed to avoid flooding. Too bad they don't have a contingency for emergencies.

This the second time within 6 months we have had to use Choice Home Warranty. So far our experience has been fair. Our first time our AC broke and needed a quick fix as it was too hot outside to wait a week for an appointment. We elected to close the claim and pay our neighbor who is an HVAC tech by trade on the side. Seems as though the pool of repairmen or companies Is very limited. Filed a leaking washer complaint on Thursday and can’t get a repair scheduled until the following Thursday. A whole week to wait just to just assess the problem, then another few days to order parts and reschedule to come back to do the repair. This is not good customer service and am very disappointed.

Dryer broke on 9/11/2020. Was almost 2 weeks before a repairman showed up. He needed to order a part to fix the dryer. Today is 10/9/2020 4 weeks from when I filed a claim. Still waiting for the dryer to be fixed and have heard nothing from either the repair service or Choice Home Warranty.

I requested to be removed from your phone list after I was working with one of your sales team. I received about 3 calls a day from your company even after I requested to be removed and even after I signed up for a policy. If I receive one more sales call next week I will cancel my policy.

Although the service technician has not yet arrived I am very pleased with the responsiveness of the Choice Warranty representative who answered my call to schedule a service call. I had a little difficulty understanding her as she had a strong accent, but she was knowledgeable and scheduled assistance right away.

Refrigerator was leaking. Technician knew exactly what to do after inspecting. Removed Freezer storage area & accumulated ice under storage trays & cleaned out accumulated ice. Told us this would probably happen again in 24 months & that it was common for this type of unit. Very professional & courteous.

It took less time than expected to get the issue taken care of. The technician was nice and professional. I was very surprised that it only took a few days to resolve the problem. I appreciated that it didn't take a long period of time to repair my dryer.

Called for service, received contact for service provider within 5 minutes, contacted service provider for appointment date and time. Reasonable response time for this time of year, serviced HVAC by replacing defective exhaust fan motor. Technician checked all other systems for any related issues. HVAC works great. Thanks.

Finally, the claim was settled satisfactorily. I gave a 7 score because the assigned case manager was no longer employed by you and it took much too long to be discovered that she was still active in your system. I made numerous phone calls, left messages, and sent several emails to no avail. I made a final call on 10/8 and asked that my problem be escalated to management. The case was resolved the same day????

Fast door repair - was absolutely incredible at his job! I had an issue with motor and a remote, and my garage door was horribly loud! He found sources of problems right away. Pointed out what can be improved and got to work! He reset my sensors, did something to a door motor, changed both remotes! 100% recommend.

Washer machine was leaking water from the bottom. Service tech arrived shortly after appointment was scheduled. Very professional and very knowledgeable. He diagnosed and resolved the issue after performing a thorough investigation. Very professional. Very satisfied with the service provided. Would use their services again.

The tech was on time and figured out the problem ordered the part and will be back in a few days to install. I also have a work order out on my washing machine and dishwasher but have had no calls on that yet. I will be calling again today to find out what is going on. I made the original call several weeks ago. I had a work order on my oven and I found the technician not someone that I would want to deal with on a daily basis. I thought he was rude. I know my stove and I know that it’s not working right and he just said it’s fine and didn’t look into the problem with the burners. They are not burning clean. They are making the bottoms of my pans black. But he said that’s normal (NOT). I will be calling again to talk to Choice about this before they come out to fix the oven.

We were VERY pleased with our technician John. He quickly discerned the problems. Reassured us he would get it handled. He was very kind, courteous did his job very well and very PROFESSIONAL. We would be happy to have John AGAIN. Thank you. Susan **

I have made two claims with this company. They always find a reason to deny your claim, my water heater stopped working, they claim they found a rust spot on it and the heater is now not covered. On my a/c unit I change the filter every month, it started to blow warm. Again, claim denied due to a dirty a/c filter which is not even possible. This company is a total scam, they take your money and never do any of the covered repairs. Avoid them at all costs.

Technician was on time, courteous and knew exactly what was wrong immediately. He had to order a part and will be back to install. I would recommend him with no reservations. We are pleased with the service. Look forward to him coming back soon.

I wouldn't recommend this company to no one! They lied and wasted my time and was just scrupulous! I moved to this company very skeptical because I have received such bad service from other warranty companies! The salesman of course was selling me water in the desert! Promising this and that and when I called to get my ac fixed, the claim was denied! Then when I said, "I'm not going to play these games anymore, just give me my money back!" They said, "Oh no let me escalate your claim, a specialist will help you!" Then this Specialist named Jaime is assigned, she doesn't respond to emails and never answers the phone! When I finally get a hold of her, she says, "Ok I can make an exception (Like they doing me a favor) and get your claim approved."

Very informative and professional. Great Job!! I would recommend service to family and friends. Downpayment was reasonable and recurring monthly payments as well. Quick reply to email submission and detailed information on packages. Will highly recommend. Wonderful customer service and Coverage plans are reasonable.

Rush Repair came out on 10/7/2020 as agreed by Rush repair and myself, at the agreed time and fixed my dryer that day. It works great, and I am very happy. I would be happy to recommend Choice Home Warranty, and Rush Repair as you found a reliable and knowledgeable company. Thank you.

Service was wonderful. Had same day results with repairs done the following day. The service tech that was sent out was very knowledgeable on what he was doing. He explained what was wrong. Thanks to CHW for the quick response.

Problem with heater not working properly. Basically, when you turn the thermostat from cool to hot, the fan would not blow the warm air. However, when you turn the thermostat on cool it blows the cool air with no issues. Technician identified the cause of the problem. Scheduled to fix on Oct 10, 2020.

My bedroom toilet busted and leaked flooded half of the bedroom and spread downstairs to the kitchen ceiling. Had to shut off main water valve. I thought it was going to be 24 hrs. without water. CHW got people out to my house the same day... THANK YOU CHW... I’m grateful...???

My garbage disposal stopped working. I filled out a request online which was very simple. I was promptly contacted with a date/time for service. When the technician arrived, he was professional and polite. He told me I needed a new garbage disposal and put in the order. It was promptly approved and a return date and time was scheduled within a couple hours of the tech initially coming out.

Sears service call was great. Good tech. Simple easy instructions. There was an issue with us getting a free service call. It is on the note from you guys but was asked for the 65 fee. Service person was patient and polite. The service fee issue was not his fault.

I was helped by Kurt **. He understood what my needs were and the problem I was having with my present home warranty renewal and that it was outrageously expensive. He helped me get the best deal that I could afford. I really appreciate his courtesy and help. I would recommend him to anyone that is asking about a home warranty.

The technician who serviced my furnace was very courteous and professional. He was easy to communicate with. I was running late for an appointment and had to leave. I left instructions for him to close my basement. He did as instructed.

Somewhat disappointed that CHW would only agree to a payout of $449.99 to replace irreparable 24” portable dishwasher. Best price I could find to purchase a new one was $683 and that was on sale. (Regular price $759.) I feel CHW should have taken capacity of dishwasher and current replacement costs more into consideration.

Despite an phone contact issue with a wrong number, Choice contacted me directly to correct the issue and we worked it out. Tech arrived and was professional, helpful, courteous, fast, clean and knowledgeable. I am very happy with my service.

They don’t return phone calls. It took over 2 weeks to get through to my assigned claims associate for my hot water heater. It then takes an additional 30 days for payment. My washer broke. They approved the traits then said they would only cover half and did not owe me an explanation for why they wouldn’t pay. And would not allow me to speak to authorizations who made the decision. Absolutely the worst service you can imagine.

Service was very fast and friendly. They wore masks at all times which impressed us. Would recommend All Tech Electric to anyone with electric problem. That's all Folks... Choice Warranty recommended this company which did a great and professional job. Thanks.

I put a claim in for a dishwasher repair. The first repair kept pushing the appointment back due to their sole technician being ill. I contacted CHW, to get a new repair company assigned. The new tech came right out and declared the dishwasher needed to be replaced. CHW then sent me a replacement offer of $175, which was ridiculously low and I declined. The case was then assigned to a case manager (Cheryl **) on 9/10/20. I emailed and called leaving multiple voicemail messages with no response. I contacted CHW and asked the case to be escalated to a supervisor. Again, no response. On 10/7/20, I called Cheryl directly again and got a response finally. She increased the replacement offer of the dishwasher I had already purchased due to the extensive delay from CHW in handling the claim. The increase was moderate, and no reimbursement was given for the installation and haul away, so I still bore the majority of the repair out of pocket.

The Home Choice staff was responsive and helpful in helping me establish the claim. The technician staff was also responsive and helpful in explaining the problem with our furnace. Now, re are waiting on the results to determine how the furnace situation will be addressed. So far, my husband and I are pleased with Home Choice and would definitely recommend to others.

Our representative was very polite, considerate and professional. We ended up with a much better and less expensive plan than we had originally considered. We chose the six year plan being the cost was significantly less than the one year plan.

Technician was prompt, friendly and efficient. He identified himself and was courteous. He worked quickly and cleaned up after completing the task. I was very impressed and would love to work with him again. He took time to answer all of my questions. He also gave me types on how to prolong the life of the new disposal. He also provided me with his cell phone number so that I could contact him with any questions later. Great experience.

The tech was great, but Choice Warranty apparently didn't take his findings. He plainly said it wasn't a power surge but you said it was. If you are not going to take the tech's findings why bother sending one. Not good customer service.

My washer needed an expensive and hard to get part. It really wasn’t worth fixing, so I was offered a monetary incentive to purchase a new one. That was fine with me. Went right out and ordered a new machine. The insurance Policy has been well worth it for me. The repairmen they send over are wonderful. They are responsive and skillful.

Assistant was nice and supportive. Able to help me right away. Got a call back in 30 minutes that the claim had been accepted and when the appointment was scheduled. Have a name and phone number of the contractor we could expect. Some confusion on the date. She said Thursday and the 13th is a Tuesday. We’ll be ready for either day.

Timely, polite, great fix, professional, called prior to arrival, quick repair! This is one of the nicest and best repairman you have ever sent to me; he is an asset to my Choice Warranty. He knew exactly what needed to be done very quickly.

Total Appliance Solutions was sent to repair my refrigerator. Total repair bill was going to be over $600. This is such a ripoff that CHW wasn't going to pay and offered me $600. Case worker Cheryl ** was assigned to my case. I left her 4 phone messages and emails. Never returned my call. This is not a way to deal with people. Do not use Total Appliance since there was nothing wrong with the fridge. Getting Cheryl ** to return my calls is impossible. I need a manager to call me to fix this problem.

This was not covered under the warranty, and this is totally wrong. Why would I continue my service if a drain leak is not covered? This is the second time that something was not covered. I am frustrated, especially because I paid for 6 years worth of items that may or may not be covered.

On October 1 the emergency cutoff valve broke under my kitchen sink and water was coming out onto my kitchen floor at a tremendous rate. I turned off what I thought was the whole house turn off valve in my garage, it turned the water off from the faucets but only slowed down the water that was leaking from under the sink. I called Choice and told them that this was an emergency but they said that they couldn't get a plumber out until the 5th, I explained to them that water was leaking at a fast rate and I needed a plumber now, not 5 days later. They didn't help me so I had to call a plumber myself that came out in 30 minutes and turned off the water and repaired the valve. When I attempted to submitted a claim for that repair tonight, Choice thought I was placing a new claim and a plumber called me within minutes, why couldn't they do that on the 1st when I needed it?

Once I was assigned to my case manager, I did have to follow up with her a few times, but after we connected she was extremely knowledgeable and professional and I was pleased with the outcome. We plan to renew with Choice once our warranty ends.

Washer Died, can't be repaired and we agreed on a payment of $400.00 on a new one. Now I am just waiting for the check to come, I have bought a new washer and hope the check comes before the credit card bill.

Brian came. Told us the reason there’s no water. The filter was defective, only used 2 months, replaced filter, water came out 4 days, then stopped, spoke with Brian, told us water line frozen, to disconnect fridge, leave open doors for 24 hours, freezer & fridge. GoogleD frozen water line, found out what to do, did it and we got water!, paid $75.00 for him to tell me to change the filter! We know what to do now.

Our dryer had broken down. CHOICE warranty sent appliance technician to our house. He disassembled the entire dryer, had the parts on the truck, and got my dryer up and going again same day! All it cost me was my deductible.

The company you sent out is great. Will have them back to do other projects for us. The Electrician was awesome. I would ask that anytime I have an electric issue that BW Electric would be sent out. Great Experience.

The technician was polite & knowledgeable. He wore a face mask, shoe protectors, & tried to keep his distance of 6 feet away from me. These were all appreciated. I have had Rod assist me before from Alpha Maintenance, & have been highly satisfied with his service.

I was not pleased with the handling of this matter. I called this issue in on the 4th of Oct and received no response of satisfaction. I called in a was put on hold and never got picked up on numerous occasions. I was told I would receive a call from a supervisor within 24 hours and that was on Tuesday morning. I had to have the furnace fixed. Nothing personal your service did not meet my needs and I decided to cancel. The gentleman I spoke with was rude a very argumentative in your customer service dept. I ask for a refund and he stated, "You will not get a refund," and said goodbye very unprofessional. Please review this matter. Your services may be good for someone but they weren't very good for me. When I had to man check the furnace he said it had not been serviced in quite some time so I knew your services would not covered.

Updated on 01/03/2021: Everything happened in a speedy manner. I submitted my claim at about 8am and the plumber was here at 11:15 and had the repair complete by 12pm. And this was on New Year's Eve. I thought I would have to wait at least until after the holiday. I like to cook so this quick response and action was highly appreciated. I am so glad that I have the Choice HW.

Tracy was extremely nice and explained everything to me really well. We are looking forward to being a long time customer. We had American home shield and was very disappointed so I googled who was the best and you came up so I went with you!!!!

Good technician and quick response. Prior service and this service with the technician from Riley Corporation have been very satisfactory. Installation of the replacement water heater was accomplished in two days after the initial check. No charge for the water heater but there was a significant charge for the installation and disposal.

Don't waste your money! We purchased a house and added Choice Home Warranty for what we thought was protection from the unexpected. We've recently had a few unexpected problems in the house. In July, we had A/C issues where the upstairs bedrooms were a consistent 85 degrees with very little airflow. They sent a tech out and he serviced the unit and said everything seemed fine (barely looked at anything just threw refrigerant in). Recharging the system barely didn't do anything. The best we could get the upstairs temperature was 75 degrees the remainder of the summer.

The technician was excellent. However, it takes a week to get service. Disappointed with Warranty company scheduled and then rescheduled. Not just this claim but last time I needed service. Had to spend $350 and no relay on any of it. You did send an excellent service technician.

Ray was very knowledgeable, helpful & pleasant. He answering all my questions without making me think I was bothering him. He did excellent work & I would recommend him to people I know.. I'm so glad you sent him to me. Thank You...

Service person was efficient and took care of problem. I was disappointed I could not get microwave door replaced, has become discolored. I was disappointed that it wasn't replaced. I basically paid $60.00 to have serviceman come in and replace light bulb that I purchased. Overall I was pleased with the serviceman, he was pleasant and efficient.

The agent was very accurate and helpful, also was very knowledgeable about my policy. She was personable and had a smile in her voice when she answered the phone. I didn't have to hold for a long time, I was very impressed.

I called on Monday to report my air conditioner problem and a technician was dispatched to come to my house on Tuesday. The company came on time and fixed the problem that was approved by Choice Home Warranty. I could not be happier!

Since you all have asked for my testimonial, I'm going to give it but I'm sure you won't like it and I'm also sure you will not respond or post it. I moved in June to a new home that included a CHOICE home warranty. The first time I'm have an issue and am trying to use the warranty, I am getting the runaround. I have a leak either in my refrigerator or the water line running to the refrigerator. It is ruining my wood floors in my kitchen and hallway. I consider this an emergency. I tried to call to report the issue and get a claim started on Monday 10/5/2020 but could NEVER get through to talk with a real person so I went on line to file a claim.

I am a jack of all trades and a master of none so when I could not figure out why the oven smelled so much like propane even after my adjustments I figured it was time to hire a pro! Joe was that pro with Appliance Repair Specialists! He came in and made me feel comfortable from the start! He wore all the necessary protective gear to protect me and my family from COVID as best as he could. One hour later and a few quick adjustments that only a professional would know our oven was working like a champ and the smell was practically non-existent! Joe was great and so was Choice Home Warranty! I may get a second year of coverage to be honest with you!

I had received an email from Choice saying that due to an extended response time by a technician I could hire my own. I waited several weeks for Choice to schedule a technician, But that never happened. I received several more emails stating that I could hire a technician. I did so, paying out of my own pocket, and then Choice denied reimbursement. It took probably a month for me to talk to anyone in customer service. They would never return my phone calls. When I spoke to the service rep, she told me that reimbursement was excluded in the warranty. I told her the email that I received stated that it was covered. She didn’t seem to care, and would not transfer me to Anyone who would care or her supervisor. My policy was extended to cover the swimming pool and spa. Choice gladly took the money for the contract, but when it came to coverage for repairs, everything was denied. It turns out it excludes more coverage than it includes.

Technician was friendly & courteous. I tried to keep my two small boys out of the way, but they love tools, and had to see what was going on. He was great! He thoroughly explained the issue I was having and fixed the problem. It was a pleasant experience.

You refused to let an elec. help me who was 28 miles from me, and I am 83 y.o. and have no range/oven for 10 days and there must be at least 10 electric cos. Near me and I expect you to get one to me soon---I will have to contact Geo. Foreman direct?---**---Pls. call me now!!!---MACM

The company you sent out to take care of the washing machine breakdown that I had were very courteous and very efficient and I am very pleased. They did replace the pump on the washing machine. It was a good experience. The servicemen were very courteous to me and my daughter.

My apologies for not remembering the service tech's name, but it was a pleasure meeting him. During these difficult times, I appreciate your service, continue to be safe and thank you again. Thank you Choice Warranty for always making sure my three properties are covered and maintained.

Mercy Appliance Repair worked on the freezer and it is running but not freezing very well. Will continue to monitor before putting any product in it. If the freezer doesn't respond properly in a few days will call the repair person again.

Water is coming from the basement ceiling. I called Choice on October 7, 2020. Called 10 times After that date and still no plumber has arrived. I WOULD LIKE TO TALK TO SOMEONE IN MANAGEMENT, SOMEONE THAT CAN HELP ME GET SERVICE.

Called Saturday morning, they said the company would and set appointment, no call so called them, it’s 89 degrees in house and 93 outside. Said they can’t come out till Monday because Choice won’t pay them to come out on weekends. Tried calling choice back, no answer, no nothing. They didn’t come out till 4 o’clock Monday afternoon. In the meantime we sat in a 90 degree house all weekend. One good thing is we’re still married.

I have been contacting CHW about 2 claims I declined payment for. I was offered $ 299.99 to replace a washing machine and $ 299.99 to replace a stove. A manager was supposed to contact me. No one did. I called CHW several times and was told someone would call me right back. No one ever did. I am still waiting for some to respond and to contact me.

Replaced circuit board, control relay, wall thermostat and tested the entire system. My cost for the labor, parts and call out fee was $60.00. Professionally done in a timely manner. I would recommend NV Handyman LLCV as well as Choice Home Warranty to anyone who is a home owner.

Kept in touch; understandable conversation; neat/tidy; professional. Would definitely recommend Aqua Plumbing.= Having had several claims I know CHW is excellent serving their customers; glad I selected them and will recommend to other home owners.

My claim is in dispute and I was assigned an agent who do not respond back in a timely manner. I have called twice today and emailed twice. Our Last conversation was 10.2.20 and she was pleasant and was trying her best to work out a plan to get my furnaces placed. This is my second claim filed and both times has been left disappointed.

Outstanding results, professional experience, and great value. I am a repeat customer and I'm glad that I'm back. The value keep on coming because your representative give me 13 months instead of 12 months. Therefore I received one month for free. I am leaving AHS because their plans aren't as equally to value.

The problem with the water heater seems to be solved. The technician came on time and was very friendly but this is the second time the problem came up in 4 Month and the second time we had to pay the $65 fee.

I had a question about coverage and the representative was very nice and answered to my satisfaction. I am glad I have this coverage. He put my mind at ease. I will tell people I know to use this service and they won't be sorry they did.

I don't think it's fair to have a flat rate to install everyone's hot water heater. I should be charged with whatever is replaced. Very unhappy about this. Don't think it is right. I have nothing more to say. When I would call no one would call me back. People were rude. I was supposed to receive several messages they said and didn't.

They have no problem taking your money every month, but when it comes to covering a repair, they look for excuses to not cover it. I filed a claim for my water heater September 28, 2020. On the 29th they approved the replacement stating I would be responsible for over $600. I immediately called them and asked how much they cover. I was told $1500 by one person. Then he hung up on me. I called back and spoke with another person and asked how much the repair cost was. He said he didn't have that information. Then hung up the phone. I called back and asked again how much of the repair they were covering. The person would not give me that information. I asked to speak with a supervisor. I was told someone would call me back.

Very professional - great job. Toilet was not flushing. Amigo plumbing technician was able to clear up the problem in less than 15 minutes. I was pleased with the quick service and promptness of the response from Choice Home Warranty and the technician’s service.

Although this order has not been addressed yet, your service has been exemplary on past orders. I always get prompt service from you and great service from the company that you send to fix the problem. I knew I would have some problems when I bought this old house, but your service has been great. Thank you!

Very satisfied with the service provided by CHW & Stone Craft Construction Maintenance. Claim for problem with water heater was answered swiftly along with technicians appointment. New water was approved and installed very fast. Technician was friendly & knowledgeable. Problems solved.

I was setting up a new account with you. The young lady who helped me was very helpful. She was able to help me and she did it very well. She was knowledgeable about your product and how it all worked. It was a pleasure having the help. Thank you.

I played phone tag with Jordan but he finally gave me a direct number to call him and not only did he save me money, he checked other promotions and saved me even more. Very courteous and knowledgeable about the service.

The A/C guy came and checked the system out. He concluded that the blower motor is overheating and the TXV is not opening properly. He put a work order in to have them replaced and only the blower motor was approved. The TXV is going to cause numerous other problems with the A/C unit such as making the compressor overheat and burn out along with the new blower motor. You are going to be spending a lot more money in the near future fixing things that are caused by not fixing the problem now.

Company owner called and was here within an hour! We were shocked and very very pleased. He has ordered a replacement and it should be here soon! Great job. We have never had anyone respond so quickly. It was Appliance Plus, Rich Ransford owner.

A/C repair, low on Freon, tech came out and fixed the leak with leak stop. I hope the unit don't start back leaking. I think the unit need a new coil because I had this problem before and replaced it about 4 years ago.

Just started this policy! Didn't care for previous provider. Summitted a claim, first time hadn't heard from anyone yet it's the fourth day. Tried to call. Just automated. No one to talk to. I need a quicker turn around response so I chose Choice!!!!

Gentleman came on time, he went right to work, he did a good job. He was polite and he was helpful. He was careful with social distancing and he wore a mask. He also pointed out other concerns we should think about addressing in the future. He sent an email explaining the cost of future repairs if we choose to have the work completed.

The technician arrived on time. He checked the machine and told me the motor, bearings and seals were going out in the machine. I will have to buy another dryer. I would recommend this company to anyone in the Wilmington area.

I couldn't be any happier. I'm glad I left AHS... Redman Plumbing was the best crew ever and they were fast and efficient... Thank you so much. They were very professional. Well worth the money on this call and I will calling again.

From start to finish excellent customer service and the repair guys were amazing. They showed up early due to the fact the temperature was scheduled to drop. I would definitely recommend Choice Home Warranty. I have already told my friends about the excellent service.

Service tech was professional and on time. Was quick to remedy problem. Communication was great. All is well. Will use Sears service again. Please make them your 1st choice for service. Have a nice day.

I logged my claim online and it was dispatched within a few hours. Plumbing contractor came out and took care of the issue and I paid my service charge. Very smooth first experience with Choice. The contractor was pleasant and did a good job too.

Our refrigerator compressor failed. The tech had the unit on his truck. The tech Don, was knowledgeable, professional, and courteous. He did an excellent job! We would recommend him again. The only downside was that we had to replace all our defrosted food.

My name is Mike and I got a fair description of our New Home Warranty. For instance, I was not told about the amount of the deductible. In fact there was no talk about the deductible at all. I am 56, have had several heart attacks, a triple bypass, and I am a very forgetful man. Onset of dementia, so I am happy with our warranty, I just wish my wife Jenny could have been involved in the conversation.

They denied a water heater claimed. Once I submitted a an appeal they gave me a reason that was not true "pre existing repairs." When I explained to her I bought the Policy and paid it upfront and I told them I was a first time homeowner I asked them what was the requirements if they were send an inspector for to check on the existing appliances conditions. They said, "Noooo we don't. We don't need pictures. If anything of the cover appliances break just call and we will send a company and you will only be responsible for 75.00." She then changed to the tech stated the water heater was rusted and that is a pre existed condition for denial??? I said, "Really? Let ask the tech" which I did.

My experience with Choice Home was terrible. They denied my first claim right off the bat with excuse after excuse given. I feel they outright lied to me about coverages and the 30 day grace period. I was told that after 30 days grace they would cover everything. I even told them that since this house we bought is 22 years old perhaps you should so an inspection. They said none needed after 30 days grace. I canceled my warranty after 6 weeks of service. I listened to TV commercials on Choice about how great they were, and boy was I ever fooled. There has to be an honest home warranty company out there somewhere that doesn't just take your money and deny honest claims. Read the fine print before you buy and then read it again. "Bait and switch" is what they should call the company.

This company has been the worst company I have dealt with. I wrote a former complaint with BBB. After my fridge was not tempting correctly. I put in a claim on 8/29. However, they sent out a license tech. Expert Appliance who then replaced the heating defrost and a sensor. After long 7 weeks of waiting on countless phone calls and emails. This company has given me the big run around. After stating that going without a fridge for over 7 weeks feeding a family of 5 has been nothing but stressful.

Our refrigerator broke late Sunday night, I requested service from Choice Home Warranty at 10 pm and got email shortly confirming service scheduled for next morning. Service technician was great and by 1 pm our refrigerator was good as new. Thank you, Choice!!!

Spoke with Kevin ** who gave us all the information we needed to decide on a home warranty. Was very informative, and found a great price for our choice in home warranty. Gave us different quotes and found the best one for our need. Military discount too.

Just Signed up and they were very kind and knew their product. Made it very easy. I had a couple of concerns with other warranties I have had in the past and it was answered. So here is hoping it all comes out good in the end.

Ice maker stopped working.. They will follow up.. Emails and phone calls were answered... They worked with me to solve the developing problem of getting a tech to come out... after a few others canceled... This is my first time using them...

The representative I spoke with sounded knowledgeable, understanding & was not pushy. I appreciated the time he took to share other discounts in which I wish I could have accepted. But, Unfortunately, my current finances would not allow me to now.

My claim was denied because we did not wait for approval prior to having the technician complete the repair. We waited 2 hours before completing the repair. All paperwork was submitted timely by me personally. I was finally able to get the case manager to approve $500 of the $713 water heater we purchased however she refused to pay any of the labor costs because the technician did not respond to your inquiry on what the labor costs entailed. I would think labor costs would be self explanatory. I am extremely unhappy with my service/experience with Choice Home Warranty.

We are an elderly couple who maintain their home with service contracts to routinely come and clean and inspect various systems in our new home. We were taken advantage of by unethical service providers. I finally convinced my husband to obtain a Choice Home Warranty. The service is amazing, the professionals fixes the problem or replace what part needed all for only the $65 service call. I'm so glad we bought a 6 year contract. I can sit back and enjoy my golden years without worries about our home.

The technician had been assigned to this location before. He was very professional and seemed to know his trade. Within a few minutes he had determined what the problem was and explained it to me so that I could understand it.

I joined Choice Home Warranty last month. This is my very first claim I have submitted. I called Choice Home Warranty this morning and I was very surprised how easy it was to submit the claim. I really look forward to hear from someone to fix or replace the pump.

I called Friday and they got someone scheduled within 30 mins. The on site key master got there Monday and earlier than expected!! He got everything done in 20 mins!!! I would recommend these warranty plans and only costed me $65 for the rekey!! I love it!!

Great customer service and upfront with their policies. The company does not hide any details and offer a huge major discount on the policy. I will recommend this company to anyone who is looking for a home warranty. They are upfront from the get go.

I purchased a policy in June 2020 on the recommendation of a friend who had a Choice Home Warranty. In late September 2020 my dishwasher leaked. I called Choice. A repair person came on 10/1/20. He thought it would cost about $300 to repair. I received an email later that day saying I would receive $179.99 toward a replacement. The CHEAPEST dishwasher through Lowes is $340 NOT including installation and haul away. I have heard from LorinJorge via email and attempted to call he - to NO avail. So far my service has been lackluster and NOT worthy of a recommendation.

I had a great experience with Jared. He was very knowledgeable and friendly. He was a pleasure to work with and was able to give us a senior citizen rate that will save us money. Jared took the time to explain what the guarantee would cover and the turn around time for service calls.

My refrigerator went out, I called, they sent tech, tech said compressor is bad. Choice said it was cheaper to replace. I declined their offer of 599.99. Since I declined the offer a case manager was assigned and was to call me on 24 hours. It has been 7 days, haven't heard a word even though I have called 4x and sent 2 emails. BBB's website shows a lawsuit filed against them from the AG of Arizona. I will be calling my AG today.

Came in, identified and fixed the issue in a timely manner, in and out in less than 15 minutes. Tested the toilet it is now as good as new. Technician was knowledgeable and efficient. Explained the work that was done, no issues since he has left.

Received prompt, satisfactory service from Beans Appliance Repair. Technician was competent and clearly explained everything he was doing to my satisfaction. Said he will be ordering necessary parts for stove and washer and will call to let me know when he will be returning to install them.

Nothing was covered on this service repair. The technician was good but the fact that the claim was accepted knowing it wouldn't be covered was frustrating. Home warranties are tricky and it seems like a lot is covered but it always seems to be the opposite.

My stove, again, had some problems with the burners. I called Choice Claim Dept. and as usual I was greeted by a very friendly customer service representative. Due to the Covid-19 situation it took a little longer than usual to find an available electrician in my area. Once one was found, the service visit was done by a knowledgeable and polite gentleman that wore a face mask the whole time he was in my house. One more time Choice delivered what was promised from the beginning....Peace of mind concerning the care of the home. Thank you Choice!

I have a microwave have problems from July 2020 to today. I call more than 20 time (C. H. W.& new Technology Solution) no help. Please someone can give a help. C. H. W. Not good enough. If you have problems you will Feel very bad.

The staff was professional, respectful, and kind. I will keep this warranty company. They wore a mask, and they took the time to hear my concern when my sump pump failed and offered suggestions on how to avoid any future problems with my new system.

Taylor was an amazing technician and extremely helpful!!! Would recommend their services to anyone!! The company worked with me to get an earlier scheduled appointment because my refrigerator went completely out. Taylor was extremely professional and explained everything I needed to know about the issue we had.

This gentleman was prompt pleasant and helpful. His last name was Colon but do not remember his first name, but he was in New Jersey. He answered all of my questions and concerns. I filled out the form online and he immediately called me. I know I have to wait until Nov 3 to start my service.

Yep, I know that this "virus" has been such a "pain in the rump". It's ashamed that has delayed everything in this country. Sears contacted me so we are on Oct.12, don't like the 8-5 time frame, that's sad. You all are trying to get better repair time, I really appreciate it so much. Happy with CHOICE, been with you all almost 3 years. Think I made this best CHOICE for me! Thank you for your help. Stay well!!

Went to open my garage door this morning and all the cables broke. I cannot open the garage door manually or by using the remotes. Cables are hanging loose on both the outside and inside of garage door. I am unable to get my car out and I have an appointment in the afternoon on Monday, October 5, 2020.

Toilet stopped up. Plumber wore mask for safety. He was courteous and completed job in a timely fashion. The emails I. The claim specialist was also very informative and I was completely. satisfied with their assistance. The voice mail and email kept me informed about arrival and who was coming out.

The first company scheduled never came out, never called to tell us they weren’t coming, and never called us back after we left three different voicemails. The second company was great, but it’s only been two days since the repair was made, and it’s not working again. I’m going to file another claim NOW. It’s hit, and this really stinks!

Toilet was leaking water from back. Dripping water on the back. Repair man took care of problem in good time. The toilet needed a washer. Plumber was very professional and nice. Changed schedule to accommodate mine. Came early. Would use this person again for any further service????

My roof leaking my claim was denied. Filed a appeal. No one called me back. Raining on my house. Found out that roof policy is rip off. Never pay for roof claim. Customer service sucks. I am going to find another policy. All my friends I referred left the company.

Amy handled me very well and that is difficult to do! We found you on the internet and since you were the top rated company we called you first. Needless to say, we did not call anyone else. Hope your service response is as good as Amy's sales pitch????

Troy ** explained everything quite well. He is a good representative, taking his time to thoroughly review all plans with us, giving the pros and cons of each plan. He also explained all of our questions thoroughly and what we needed to know with regards of what was not covered.

We have been waiting for our hot tub (which was included in our contract) to be repaired. First I was told it was covered, after a month of waiting a technician came in and determined the pump wasn’t working, he ordered the part and he was supposed to come back. Now we found out we have to pay out of pocket. If we want it fixed. We think the company should’ve told us before we included the hot tub in our contract, because now you say is above ground and is not covered. After two months going back and forth. First Choice said they couldn’t find a technician and now is not covered. We are disappointed and we are canceling our contract.

Happened June 22 2020 and took until 10/2/2020 to get any resolution. Insane. And replacement value given was substantially less than I could replace the units for. I agreed to this number just because they took soo long to settle. I probably could have held out for more. but, they make it insanely difficult.

Air ducts need repairs and/or replaced. Before buying this policy I asked if it included ductwork and was told it covered repairs and replacement. It DOES NOT! Also due to your errors in not sending technicians that work on ductwork, I had to pay multiple $85 payments, which I was told I pay 1 deductible per claim!

Was told by Choice that they could not find a plumber to work on my garbage disposal but if I could find someone I would be reimbursed by Choice, which is exactly what I did. I paid the plumber and he notified Choice to validate the repair was complete. They told him that I would be reimbursed for approximately $225. Never received anything and my claim now is denied. I’ll meet with the AG’s office Monday morning at 10:30. Have discussed ad infinitum. Will cancel as soon as my contract expires. By the way the plumber is willing to validate everything I am claiming to the AG.

This is my first claim and it has been denied because of a 5 gallon difference in the capacity of my water heater. Nobody to speak to about it I had to write out an appeal and I’m still waiting for that person to contact me as I sit here without hot water.