Choice Home Warranty Reviews

The technician was prompt and notified me an hour ahead of time that he is arriving. He was efficient with his work and everything was completed to our satisfaction. Very nice company to work with. Would work with again for locksmith services.

Drew is an HVAC expert and it shows. He responded immediately, was professional and fixed the problem. I hope you get more technicians like Drew to avoid what I went through with my very first claim (regarding a broken refrigerator), when the technician didn't even show up and rescheduled for three weeks later.

The technician was friendly, prompt, and effective. He wore a mask and was respective of our home. He fixed my two toilets with no issue, and the entire process through CHW was easy and transparent, with no surprises. We are very pleased!

Your Customer Service is very helpful and friendly. Your response time is however, slow. I am maybe thinking you might need to find more people in my area? That would certainly improve response time. Thank you for your service though. Greatly Appreciated.

Furnace comes on when it wants to. So I definitely need your help. I’m really impressed and how fast my claim was responded to. The technician is coming today surely hope he can get us some heat. Thanks for your assistance. I really appreciate it. I am up early waiting on him. My time is between seven and 11. I can’t wait.

The technician was on time, called before he came to let me know he was on his way. Once he arrived he introduce himself, very professional. Explained what he was doing. Very polite. I would recommend him to provide service for residents.

Tech arrive in time, was professional, and speedy. I described the problem and he knew immediately the solution. I will definitely use him and recommend to neighbors. I also liked that he was located in my area. I have already recommend him.

I got CHW based on a friend's recommendation on 8/18. On 11/23 our washer started acting up so I called CHW. They set up an appointment a week later - it was thanksgiving so the delay was reasonable! The repairman found damaged shocks and a crack in the rum that occasionally leaked some water. He felt it is better to replace. CHW agreed and within one day they offered fair market value for the unit. I just placed an order for a new washer and paid less than $150 over what CHW offered. Highly recommended and fast processing, Thank you.

I am completely DISSATISFIED with Choice Home Warranty and will say that to anybody that asks. The time it takes for your response and then your lack of good faith in upholding the warranty agreement is very disappointing. This is not the technician's fault, it is CHW's total lack of honesty and customer service.

The nice people at Choice, Tasha and Cynthia put me into a program that I can live with and have the peace of mind. They were friendly, flexible, and spoke very well. An enjoyable purchasing experience. Everything was explained and laid out so that it was easy to understand.

I called Choice Home to get a quote for a new home warranty. I was very impressed with the help I received and decided to go with a 5 year policy. I would recommend this company to anyone due to how helpful they were.

My shower head has been leaking for quite some time. Plumber came out and fixed the problem, it was a pressure valve. Very good plumber, he was professional, courteous. Our water pressure is not good. The plumber will return and solve the problem.

The technician made a brief diagnosis & resolved the issue very quickly. He was able to replace broken parts and have toilet functioning as new in minutes. Very satisfied with service and would recommend again.

Have no hot water.... unit is leaking. You refuse to replace! WHY? The poor plumber who came to replace our water heater was astounded that you denied replacement. Impossible to speak to someone without waiting days...with no hot water and potential water damage! Horrible company if this is the best service you can offer!

Yet another claim has been denied that should be covered so I will now have more wasted time spent on the phone with customer service fighting to have my drain line fixed which is clearly covered in the contract. Waste of money.

Original work order put out on the day the dryer quit working. I received an email that my appointment would be 5 days later between 0700-1100 am. That contractor never showed up nor called. I called in my disappointment and they noted that. The next day I followed up and the second contractor was wonderful.

I received email and wanted a quote. I had heard about the services but never obtain coverage. Once I responded, I received call immediately from Seth who was very friendly and had knowledge of services. I signed up after checking website. He provided all answers to questions and provided discounts for Seniors. I look forward to being a customer. Thanks.

You need to think fast because they're calling before you even get to finish putting your information in. My sales person was very nice. He does his job very well, kind, polite. Seems to believe in what he's selling. He explained the payment options that there are 3 different ways that this could be paid whatever fit your budget best was good.

Agent, Troy **, was very pleasant and efficient. Quickly "sold" us on a 3.5 years policy with significant discounts for seniors and a longer-term plan, vs. year-to-year renewals. We have carried home protection insurance for a number of years. Have been disappointed with other insurers. Hope that Choice proves to be a good "choice".

First issue was slab leak...no coverage. Second was a faulty shower cartridge and valve. Valve was “supposedly “ reimbursed, although the company you recommended says they HAVE NOT received. The valve was also replaced, and I HAVE NOT BEEN REPAID FOR. I have spoken to maybe 5 to 7 different people about this, to no avail. NO ONE GIVES LAST NAME OR A PHONE NUMBER! I am very frustrated by how CH has treated my problem...

Call to place a claim. Work had been done almost a month ago. Was not satisfied. I don’t believe I should have to pay another service fee because the people you called and sent to me did not do the job right.

Jared was absolutely great to deal with. He was very professional and pleasant. He answered all questions and followed through on all concerns we expressed. He got us a better deal than we expected. Will recommend this company and Jared.

DO NOT USE CHOICE HOME WARRANTY!!!! Terrible experience! They do not replace an appliance with a like model. They have a fixed maximum and it doesn't matter how much you originally paid. They do not cover removal of old unit or installation and of course not tax. They select contractors to diagnose based on algorithms!! I was told. No vetting. No checking reviews. They "sent" the worst company that did not show up ever or answer the phone or respond. So I contacted a repair company that said the Samsung washer piece of garbage unit could not be repaired because controls are no longer available although it was only 4 1/2 years old. So I have to pay $300 more on top of their "fixed" offer to wash clothes again. No negotiating. It should be called NO CHOICE MAYBE PARTIAL HOME WARRANTY.

Very pleased to get me the appropriate service I needed and the one I selected. This company listen to customers and they don’t make you feel like a they’ve made you a favor by assisting you. I have recommended this company to my friends and neighbors. They are very happy with services and price.

My laundry dryer stopped heating just before holidays. Choice quickly scheduled a service provider. The technician did a pretty good job. Choice covered most of the cost except for the deductible. I would recommend choice for home warranty to my friends.

Both the plumber and electrician showed up on time and fixed the problems quickly and precisely. I called Choice in the morning and they had an appointment set for me for two days later. I have to admit I feel at ease knowing if something goes wrong in my house, Choice will come to my aid. Thank you.

Happy with the terms of the contract and price is fair. Even though I felt pressured to sign up for the 3 year deal. Tried to explain this was not a good economic time for me, they kept offering deals. Felt like I was at a car dealer.

We had a leak under our sink in the kitchen. Plumber came out repaired the issue without any problems. Repair was quick and easy, we were extremely happy with the service to say the least! I had other warranties for my home and typically it would take a lot more arguing just to get them to cover the issue. Since we moved to Choice, we have never had to do the back and forth. I can honestly say best home warranty in the business. I highly recommend this company to all who need reliable coverage.

I spoke with Ben today, 12/2/2020 at approximately 10:30 am central time. I moved into this home on 11/28/2020. I have issues with all of the appliances (fridge, dishwasher, oven). Ben was patient and took all of the information and set up three separate claims for me. I can only pray that the technicians that come out to provide the service will be as pleasant as Ben.

Placed a request for my refrigerator on the 11th of November 2020. Finally got an appointment on the 24th of the same month. He then informed me that a part is needed. He also said the part should be on hand if not, it will have to be ordered. I will be informed. Cannot contact repair man, have been without a refrigerator, going a month. STILL WAITING!!!

I emailed CHW to open a ticket on my washing machine on Sunday 11/29. The repair company (Sears) was contacted and notified me within 24 hours of their ETA. They arrived on Tuesday 12/1 to look at my machine. The repairman was very personable and friendly. He had the needed parts for the repair on his truck and therefore was able to repair my washer immediately. Very satisfied! Thank you!

Replaced broken garbage disposal. They showed up in a timely manner and took care or the problem nicely. My call to Choice was taken care of within minutes. Thank you. Ryckee **. I have recommended your company to other friends because of your fast service.

The tech called this morning and will come today at about 2. Good response time from Choice Home Warranty, I am very satisfied with the good customer service I have received today and in the past. That is all I have to say.

My claim was handled quickly and efficiently. I entered my claim and within minutes received a phone call from a contractor to confirm an appointment that was the next day. I appreciate the timeliness in handling the claim. The contractor, Creative Contractors Construction Company LLC, called the day of the appointment to confirm, then, called when they were enroute. The workers showed up with masks and were personable, professional, and efficient. They completed the project without disrupting us - 2 kids in school and me working from home - and they were beyond friendly and knowledgeable about the work they were doing.

Just purchase your warranty this morning. I've already had the worst experience in the world. I have tried calling you 11 times and no one can help me. They keep transferring me and I get the same Department over and over again. I would like to cancel this policy and not get charged one penny.

Polite and very informative. Would recommend to a friend. This is a trial basis for me. Trying to compare the cost of this warranty to the cost of repairs. Seeing what the year brings and the cost of repairs, if any. Thank you.

Delay wait. Rude 1st Technician. And now not covered so appeal. Truly regret giving up my previous supplier. Plus Salesperson not activate my policy in 2 weeks as condition of joining. Hard to see why some said #!, 0 in my books at present!

Bob **

A very, very nice friendly helpful and understanding person that the kind of person that’s I love talking to and getting business together and that’s the kind of person you need to work for you. If it had a people like Danell when you call it will get you more business.

My Insinkerator (disposal) started leaking through the housing. Called Choice at 3:30pm and by 6:30pm the plumber was here. He also changed my leaking faucet which choice asked me to pay another service call. The two items which I called in for the same kitchen sink should have been combined. I hope they will refund or credit me for the service fee.

When I purchased contract, I was lied to. I found this out when I received service for my Ac. The tech was fabulous. But I was told everything is covered on a service call. When tech got there he was quick in finding issue, but I had to pay for leak test. I spoke to a lady and she said it was my responsibility and told me I was responsible for freon. I specifically asked this question. Another lie. The girl was a ditz. Very unhappy thus far. I was a valued home warranty customer for years. I still have no air. I hope it's taken care not without no more hidden charges. I'd like to try your company for a while. I was allowed to talk with a manager. Please make right. Respectfully.

The tech explained everything he was doing and if I didn't understand he would explain it again.

I am a very fair and reasonable person. But I was completely disappointed with this company. My dishwasher stopped working and I called Choice. They sent someone out to check it and I was told the part that was needed for the dishwasher was not available anywhere. So Choice sent me an email for a cash offer to replace my dishwasher. But that was a slap in the face because the offer was not even close to being enough to buy a dishwasher of similar value compared to the one I had.

The heating system and my thermostat didn't talk together. I could hear it trying to start and didn't or it started but no heat came on. Looking at the ion line instruction booklet didn't help much. I called CHW and Monday after Thanksgiving Matthew was here from San Antonio. He went into the attic, stayed about 45 minutes, came down and said some kind of a board was not working. He said they'd order another to replace it. No phone call on Tuesday to let me know anything. So here I sit, the system not fixed.

The technician was courteous and readily answered questions and phone calls. He was prompt with arrival and was willing to provide a better timings window for that arrival. He provided quick service when able and good recommendations for further work.

The technician was great. He was professional and explained what he was doing every step of the way. Only thing is, 2nd restroom was looked at and nothing else was done and I'm still waiting. He said he would submit to Choice and someone should get back with me.

Plumber was very knowledgeable, friendly, on time and just an all around awesome person. He even cleaned up after and I am so happy. I would recommend him and also Choice Warranty to all my family and friends. Choice Warranty is also very responsive and was able to process my claim in a timely manner. Very very happy.

Fast response time. I am so thankful that I chose to go with Choice. I have recommended them to a bunch of people now. They've saved my family a lot! Thank you so much Choice. You may have even saved our Christmas!

The technician from pool era arrived and was extremely professional. He did a check of the system and made necessary repairs. He was very professional and described the checks he was doing. I highly recommend this company for pool service of any kind.

Tech was on time, courteous and informative, I was disappointed that it takes two weeks to get the replacement parts. We are still waiting for the parts and tech to return to our house and repair the dryer. It is a major inconvenience to be without a dryer. In today's world we are spoiled and do not like packing up wet clothes to go to a laundromat.

Not cooling. 2nd time attempted to have items fixed and on both situations DOES NOT COVER was the answer. What will if I have to continue with CHW. When I try to inquire with the technician, his response was that it's technical and I cannot understand it. Finally he hang up on me.

I’m not quite sure what you actually want me to review for crying out loud folks... All I did was answer the phone when CHW called me... I believe the salesperson's name was Doug... I could be wrong... Please understand that I suffer from a Traumatic Brain Injury with horrible short and long term memories... But I have no idea what you want in this description... All I did was talk to Doug and listen to his talk on what your warranty covered and what the deductibles were and how much this would run my annually etc... I chose the 3 1/2 year warranty at a special price... I just hope this turns out to be what I’m hoping for....

Alma's arrived around 11:30 as scheduled and gave very good service. Was able to find the problem fast and was nice enough to put in a new bulb and was willing to change out another bulb that just went out that morning. He checked out the other bulbs to make sure they were right and not loose.

We have had Choice for the past 5 1/2 years and been very pleased. Every time we have called, we have received a service call within 24 hours and excellent service as well. I can recommend Choice without exception. It is reasonably priced and far better than the other home warranties we have had. In fact, we are selling our home, are providing a Choice Home Warranty to our buyers and have also purchased another 6-year home warranty for our new home. Dionne ** was my salesperson and is a true asset to the company.

We were impressed by how soon an appointment was scheduled. The young man we spoke with was friendly, well informed and completed the task well. We hope the tech gives us good service too. We have a long term agreement and look forward to the future knowing Choice will be there when we need you.

Heating system wasn’t functioning. Choice dispatch repair technicians who determine there was crack in the heat exchanger. Choice determined that they would not pay due to rust. Everything with moisture running through is susceptible to rust. I have made three claims between two homes... Choice is yet to honor a claim.

I ordered this warranty on 11/18 and I never received confirmation. Today I talked to someone that said they were emailing the contract and receipt. I have received nothing yet. Please take care of this immediately!

We have been working with Choice Warranty for almost 3 years. During that time, CHW Repair professionals has never disappointed me. The repairmen that have come our house quickly and have been polite and exceptionally competent. I have recommended Choice Warranty to my friends and colleagues. I look forward to sharing my experience with your readers.

The tech was fine, but again the claim was disallowed, as were our other two claims. There seem to be more exclusions than problems that will actually be resolved. We are terminating the contract with Choice. We will be looking for a provider that will actually solve our problems.

The drain line split and allowed the raw sewage to drain into the room. Another leak was the humidifier line was leaking because the drain was partially blocked so he cleaned out the drain line and the drain hub to allow the water to drain out.

I called in to make a claim on my fridge. It said due to covid there would be extremely long hold times. Go to website instead. I went to the site and was typing and before I got finished putting in the type of fridge I had and the issue with it an operator was taking my call. The young man was generous and very polite and handled my claim most urgently and services will be rendered next week. Thanks for your prompt handling of my claim.

Choice Home Warranty service has been prompt, professional, and thorough with the handling of our claims. The contractors they have sent to us have been exactly the same! I would highly recommend this service to others in the Columbia SC area!

Excellent experience! Claim opened on Sunday afternoon, service scheduled for Monday morning. Technician arrived on time, was knowledgeable and professional, diagnosed the issue quickly, obtained authorization and replaced the garage door opener soon afterwards. While I had some average experiences with CHW, this one was excellent.

This is the second policy I've purchased from CHOICE. The agent who assisted me, Alan **, couldn't have been any more efficient or kind. I appreciate being treated well as a return client and will recommend you to my friends. It's so nice to deal with a representative who reflects the company's standards. Thank you, Alan.

Requested service for leak on the kitchen sink and had the job completed in less than a week. The assignment was completed appropriately. The person reported the company covered about $40 on needed part and we had to pay $53.

Our furnace stopped working on the coldest day of the year so far. CHW was very responsive and worked through a couple of hiccups to get repair company right to us that day, identifying the damage and going out for the part needed to fix it. We were back in business with heat by supper time.

Choice Home Warranty did not honor their agreement. My AC stopped working in 100 degree weather. I called for service and they stated they couldn't reach a technician and to get my own service and submit diagnosis. I spent $129 on a service call and submitted. Waited on hold for the tech to speak to them, they never picked up. All forms and with video and pictures were provided. They wanted to speak tech, tech finally stated not waiting on them anymore. After speaking to two different "Resolution specialist" I was told they would get a call me within 24 hrs to schedule and appointment, I was never called and was then told to get my own estimate again. I then told them not to charge my card again until they honor their contract and get my ac looked at. So they canceled my contract will not return a call. They scammed me good!

Our Heatpump quit working so I called Choice to report the issue, I received a message soon after that the repair was assigned to Comfort Pro. Comfort Pro was very thorough and the technician, Luis, was prompt and professional. He diagnosed the problem, then went to pick up the part, then back to install. We are very happy with the service of both Luis and the office staff who did a good job of keeping us informed.

I could barely understand the rep. I told him he was talking too fast. After warranty purchase he tried to up-sell. I said with all due respect I'm not interested. Please send email to confirm my purchase. His whole attitude changed. He said, "Your email coming you don't have to be rude.." Checked my email.. My mailing address was incorrect. I had to call back to correct. He said service calls $75, email says $65. Rep needs to slow down and double check important info before trying to get another sale! Bad experience out of the gate.

The tech was great BUT this is the second no name brand thermostat you put in within 2 months. I have several serious conditions & it's ridiculous that it was warmer outside than inside. I feel that I should get the first tech coming out fee back. I will have to buy my own thermostat that does more than heat, cool and up/down temperature and pay to have it installed. I signed on to have good products installed. They are the cheapest possible. Very disappointed.

Carlos is an excellent representative of your company. Was member of AHS for over 15 years but they are totally lacking in customer service. Choice Home offers same services at a less monthly charge. Looking forward to using your services.

My air conditioner stopped working. Initially they stated the breaker switch was not covered but then approved for the breaker switch to be covered. TWO WEEKS went by and I had not heard from Choice home warranty nor the AC company about fixing or replacing the breaker. After 16 days went on I was forced to hire another company and pay out of pocket to fix the breaker to have my AC working here in Texas. It was after this time that Choice contacted me but I had already fixed the AC being that 3 weeks were coming up. They stated that if I had already fixed it there was nothing they could do. This is illegal and unethical business practices making a client/customer wait THREE WEEKS to fix a not working AC unit in Texas.

Technician was very courteous & arrived early. Because of where he lives, he has to schedule other calls in our area for efficiency. I believe my wife was pleased with his diagnosis & knowledge. Unfortunately, we were unable to re-create the malfunction issues with the oven that we experienced when claim was entered. He thought it could be "control board" that could be going out. Probably will result in new claim going forward. Thank you.

Friendly and nice, but seriously it is like they are harrassing people that keep calling 3-4 times a day from different numbers. Now I get a callback today about home security system really? Rethinking about our choice in Choice Warranty.

They refused to fix HVAC system making claims that any older model would have because of age, they used fine print to refuse service. Claimed that a little rust on the coils on the heat pump that was outside voided their option to make the repairs, trying to resolve the issue was a waste, they were rude and treated me like they could care less about my concern. Also had a request to fix my garbage, they sent out a plumber, he said I don’t even need to call, they will use their fine print not to fix it. I just called a local plumber and he fixed the problem. I cancelled the contract ASAP, got rude treatment from their customer service people.

My call was answered promptly by Faye. I told her that my kitchen sink faucet was leaking and she set up a claim and now I will wait for a service/repair team to call me. We will set up a time that is convenient for tech and me.

The repairman showed up when they had promised and went right to work. He repaired the refrigerator quickly and efficiently, He was friendly and nice. Our Refrigerator is working the way it did when we first received it from Sears.

The service man was here on time. He was quick to ID the problems and placed an order for them. We are currently waiting for the parts delivery. Can do a further review after the parts are installed and the service is completed.

EXCELLENT customer service! I need to receive the services first to be able to evaluate Value... Don’t know yet if I can estimate if coverage is appropriate but what I do know I’m thankful to for such a great guy to guide me through your immediate services which I’m confident will surpass my needs????

I am very unhappy with the experience I had with this refrigerator. I am having a crisis here and your company was of no help. In the end, I was given a $700 to replace my fridge, which is not even half the price of any fridge. I am so disappointed and unhappy with the delay (2 different contractors), and the time I was given to discuss the issue. We have thrown a lot of food that got bad because of this fridge.

The worker got here and in about 20 minutes he had it fixed. And the worker made sure it all worked. And no leaks and he was at my next door neighbor to fix a lot of things a lot after he had bought his place.

The technician that came out to fix the washer and dryer was the most kind warm gentle understanding just most personable guy. He explained in our terms what was going on every move that he made told us what would happen and it did happen everything that he said happened. Very very very happy with the technician.

Having trouble finding someone for my service. This is the second time they've had trouble finding someone. Will have to change service if this continues. We have young children living at home with us and it is cold. We need a company who is going to help.

Absolutely ridiculous response. On two separate days, I called the claim number and left my number for call back and got no response at all. Terrible customer service. Had to submit online and then now for the second time, told that you can't get anyone to come out in a reasonable amount of time. Not sure if you are not even trying, or only have one repair person in the area, we were able to get in touch with multiple fairly quickly. Great business model you have, you collect the fee and have the customer coordinate all the repairs.

He fixed it without any hassles and came quickly. They called and made sure that the time was right and they seemed to know what they were doing. This was the best experience I have had so far with Choice.

Had problems with KitchenAid dishwasher which we have had for about 15 years. It suddenly stopped working. Called Choice who assigned tech who found that circuit board was bad. Because of the age of the machine it was advised better to replace them to replace. We accepted the fair monetary offer and it will be replaced. The only issue I had was the offer was not to really replace but just a money payout. This meant I had to use additional money to replace since the offer was not large enough to really replace and then I had to also pay for it to be installed. Would have been good if it was cash settled and was offered to also have it installed.

Great service! Very nice work. I asked them if they could place aside out of the way for me. No questions asked they went back into the house and placed the wire out of the way for me. Now I ask you who does that anymore? Not very many that I am aware of. Thank you HCB Electric for the great work you did for me at my home.

We purchased a Choice Home Warranty and every time we needed a repair Choice would accept the claim but would never actively work to find a vendor. They rely on the customer to find the repair company and before they’ll agree to pay the claim the company has to agree to fill out a ton of information and submit it directly to Home Choice. Much of the information isn’t even relevant to the repair. In calling companies in the area we were told that they would not work with Choice Home Warranty because they didn’t pay their bills. Do your homework before using this company and call local vendors to ask about them first. I would highly recommend against using this company.

Customer service was bad. I did not get the Black Friday promotion even though I sent my email request on exact date to ensure my place. I couldn't add roof repair under my policy since cost extra to included it. also, on my other houses I was told that roof repair is included on all other 3 houses but apparently they are not!

Customer service was very friendly and helpful. Their rates are very low. I would definitely recommend this company to anyone and everyone who is in the market for a very affordable home warranty policy. And I just hope the servicemen are as nice as the customer service department is.

Did a outstanding job as always. Our Service guy was so friendly and helpful that why we renewed our plan. Everyone that has came out has been so good. I would tell anyone what great service we have had. Thank you.

Very positive experience in ordering new warranty plan. Gary was very professional and efficient in answering all my questions in explaining warranty plans and pricing. He also was super helpful in finding every discount that I was eligible for in quoting me plan prices and offering options for additional savings.

Sales person Kyle was not very customer service oriented. When I told I did not want to pay for the year all at once he seemed not to care whether I signed up or not. When I said I wanted to pay monthly, He couldn't wait to get me off the phone. Thankfully I based your product on others recommendation not your service personnel. Not a good customer service experience. Maybe he had a bad day....

I called to make a claim on my hot water heater. My contact ended this month and received a text with my new payments. I spoke with Stephanie who addressed all my issues and got my pricing costs back to the original price. Then she. Took care of my claim. It was a very comfortable call and I was put at ease. Thank you.

The response time was outstanding. I am not satisfied with the exclusions of the policy. Most items that cause a malfunction that is costly are not covered by the policy. I spent over $500.00 in total for service call fee and repairs. It may be wiser to take out policies with other companies that cost more monthly, that have fewer exclusions.

Simple process with very helpful guidance and options. Exceeded expectations in the friendly and professional support. Multiple options provided for future extensions and or renewal. Support member answered an initial question from an on-line application and then took control to completed the application thru securing a new policy.

Our hot water heater went completely out the service technician was extremely helpful. Disappointing that Choice refused to replace or credit towards a new hot water heater. We’ve been left without hot water for over a week now with zero solutions from Choice. Have a family with children. Where is the humanity here.

Your sales rep explained the program well, answered all my question, was able to get me a price comparable to what I was paying but with better benefits. Was not pushy made me feel like a valued customer. Would recommend to a friend.

Your company was recommended by an employee program here at my job Houston Methodist; called You Decide. The advertisement popped up; so I clicked on the button, and filled in the blanks. Phil's call was almost immediate. Phil was very good in explaining details and helping me to make a choice. He has given me his phone number and email address should I have any questions or concerns.

I was looking after 49 years with Sears for home appliance warranties and I called Choice Home Warranty and spoke to a nice young man Luis and he walked me through everything. I purchased a policy and I am happy to be away from Sears after 49 years with them their service went downhill. Your company came highly recommended. Thank you.

One morning woke up to a flooded garage with water running everywhere. Called to report leaking tank and send a repairman out. Repairman looked at it and said these things only last so long with this hard water and recommended replacement tank. Choice denied my claim to replace my hot water tank. Needless to say I was very upset for denial. What good is a warranty that doesn't live up to its obligations? Paid over $1000 to get water heater replaced out of my own pocket.

I am very pleased with how quickly Choice Home Warranty responds to claims. The only issue I have is that the amount awarded to replace seems extremely low for the appliance being serviced. We recently submitted a claim for our washing machine, which would have cost more to fix than to replace. We got a settlement that did not even cover half the cost of replacing this appliance. You could say it was "better than nothing" which we decided to be true. But, we don't understand why the payouts are so low. Otherwise, we are very happy with the expertise of the service person sent and the amount of time it took to settle.

Brian from Legacy was efficient and did the work in record time. He also installed a new flusher in the toilet that gave me peace of mind for future. He showed me a potential issue with the seal under the toilet, as well. Excellent work!!

Handle on toilet will not flush., Chain broken. I tied a string from handle to chain so it would flush. So far this has worked but you will send a plumber out on Friday Dec. 4th. This is not an emergency since we have 2 bathrooms.

Needed parts to fix. You would think that he would have on truck since he was a Sears guy and knew the problem and model before coming. Have to wait near two weeks with laundry piling up. What is a mother to do?

I have been trying to get my refrigerator fixed by them for last 5 weeks. They send out repairman from Sears. The electronic panel is not working. It was not freezing now. Since first technician it is now over freezing. Now it is also freezing everything on top also eggs, lunch meat, produce ruining it all. The repairman from Sears said it is too old. Cannot get the parts needed it would need to be replaced. Now they continue to send a repairman. Last call he did not even make contact with me I was home all day. Instead he closed my ticket stated I refused his repair which was a lied. I would call Choice Warranty. They have not been responsive or sensitive to the repair of my appliances. I have been with them a while. This is my worst experience.

I thought it was the thermostat. It was but they did go up in the attic and the furnace checked out. They put a new thermostat in. It now works fine. They were on time and had it fixed in no time at all.

Not sure what has been done lately but customer service has been great. I highly recommend this home warranty as they are very professional company. Great customer service at a great value. The person/tech Art Miller of Miller’s Plumbing was Great very professional, knew what he was doing and was very clean!!

We have been without a close washer for 2 weeks now it was about 1 1/2 weeks before anyone came out to look at it. he said that it would be more expensive to fix than it would be to replace it. We said that is ok with us if you want to replace it. They then offer us $ 350 to replace it after we paid our $75 fee for the repair guy to show up just to look at it. They think that I can replace a LG direct drive front load washer for $275 even Black Friday deals aren't that good. Now I get to wait and see what they will do next. I am glad that I live so close to a Laundromat.

He was a very nice technician who took care of the problem. He even called and was able to come the day before the actual schedule. I would definitely recommend that you continue to use him in your network. Thank you.

I had American Home Shield which was transferred to me upon the purchase of our new home. The renewal without the pool-spa and well pump was significantly higher as well as the service fee. The only option I would have liked to see is monthly payments.

James ** was the salesperson that assisted me today with a multi year, multi property warranty. He gave me a good price and also explained what are covered and what not. He answered all my questions and worked out the numbers. I am very satisfied.

Repairman was great fixed heater then also found a minor leak in spa return line. To bad unable to speak with a live person about your claim however. Claim service dept open 24 x7 but is not. Also unable to edit claim forms if a mistake is made.

The technician was out the next day. Was professional and complete the task with no problem. He made sure before leaving the dishwasher worked and cleaned up his mess. I was very excited because water was under my cabinets due to this leak. No more water.

Technician was prompt and on time. Very satisfied with repair work and he cleaned up all the standing water from the hot water tank leakage in the garage. Overall customer service and response time was great. Would recommend Choice Warranty to a friend.

This is the second time I place a claim with the company and I am very pleased with the promptness my case was processed. Even though the recording that answered my call advised me that there might be a slightly longer wait time it only took minutes to talk to a service rep. Shortly after having placed the claim I was called and emailed with information of my scheduled appointment. The whole process did not take more than 15 minutes, courtesy and professionalism was impressing.

I needed a plumber right away. I had no hot water, and needed my hot water tank checked. First Action Plumbing came at the specified time - very nice and knowledgeable about what could be the problem. I am now waiting to hear the results of his contacting a company to see about replacing a part.

Azfar **, was very courteous, knowledgeable, helpful and most of all considerable. I’ve been a member for many years and really have no complaints thus far. I’ve in the past recommend CHW and will continue to do so. I’m grateful and a satisfied customer.

Found James of Affordable to be very knowledgable, pleasant to work with, and efficient. There was a mistake in the order, a doubling of the stove portion, which did not allow him to work on the oven. I would want him to return for any future repairs to be done. I will be further disappointed if there is another charge for the second visit. The response time was too long.

I have been with Choice for more than 3 years and I am happy with their service. I had multiple claims and they were able to resolve most of the claims efficiently. Only thing I don’t like is the replacement of an utility. They offer very low replacement cost compared to the market price. Other than that, if something breaks or needs repair they are very reliable on the claims and refunds.

I called in the problem and was answered the same day with an appointment date and time. The repairman arrived the following day on time and told us the problem with our dryer. He told us that he would order the parts, then left.

I want to know why my terms differ from what you advertise online in regards to access to plumbing systems. I have been with your company nearly 5 years and am looking for a new warranty. Unfortunately I did not want to believe all of your bad reviews. But I do.

This unit has been in the area for years and was never told it was not covered, in fact when the unit was being installed the question was ask if the unit would be covered and was told YES. Choice pulled a similar trick when I had the main unit replaced 5 years ago and told that they would not pay to replace a 2 1/2 ton unit with a 3 ton after many calls for service. Choice is not trustworthy, they speak with forked tongue.

So far, pretty good. The service contractors sent by Choice have been very polite, punctual and informative. Customer service is good. So far they are very accommodating and are trying to resolve any issues I have. I cannot comment on the coverage until after the contractor completes the job.

They gave me some wrong information about my claim that I submitted. I was told you the contractor for service and he will do the job. I am very disappointed in this matter. I will not send anyone to this company.

I was offered replacement of my dishwasher for only $180 after paying technician $65 ... which gives me $115 to replace a dishwasher? Mine had full features including steam which will be around $600 for replacement. My microwave went out a few months ago and I was also offered $180 for it. Is $180 the standard offer for replacement for everything? My new microwave was close to $400 ... this is not right or realistic.

Washer just stopped working after being loaded. The washer started then stopped (water came in and began then it just spinned out and stopped). Fill light and lid lock light began blinking. Washer would not restart. I placed a call to Choice Home Warranty and a repairman was dispatched to my home (JP Appliances).

My assigned pro did a great job. Communication was clear and the work was great. I am very pleased with the re-key service offered. I would gladly use the re-key again if I were to move to another home in the future.

The company owner/repairman arrived well within the time range, wore a mask, was polite and efficient and answered any questions. I hope he will be able to make my other repairs in the future. I was very pleased.

Our oven stopped working just prior to the holidays; we were concerned with a technician in our house during this COVID-19 pandemic. However, the technician was very prompt, followed COVID-19 protocols, and was very efficient in making the repairs. Had all required tools and parts in his vehicle and was able to complete the job in one visit, without having to return.

A great Tech, answer all question, made you feel you were in good hands. He worked as he telling you the cause, Gave ways to not make the same mistake. Clean and neat while working. This is the type of Tech you want when calling for help. Highly recommend this company. They were right on time and completed the job quickly,

These guys were AWESOME!! Very respectful (came in wearing masks without being asked), timely, honest, and excellent work. In fact, I liked them so much I have already hired them to do additional work, which has already been taken care of. Excellent service all the way around. These guys are now saved in my phone and the only ones I’ll trust locally. It was so nice to meet them. I highly recommend them to anyone needing work. The photo included is of a dishwasher that I paid them to install. They actually made time for me the day before Thanksgiving; which my wife was very excited about. I really can’t say enough or thank them enough.

Choice warranty took care of getting my claim taken care of. They communicated to me about what was going on. The Technician was awesome and very professional. You could tell that he was knowledgeable about his job and when he had finished for that day he explained what he had done and why and the next step that had to be done. I felt good about both Choice And the technician.

Technician was very professional at all times. He identified himself prior to entry and took safety precautions. He identified the problem, explained what needed to be done to fix it, then completed the job in a reasonable amount of time. I will recommend this business for future repair jobs.

Do not trust this company... They are liars.... They will not help you if you have a claim. They have over 14000 BBB complaints.. Let me start by saying that being a homeowner you expect things to have to be maintained and of course break, It’s just part of homeownership. That’s why when I received a call from Choice Home Warranty offering me their products I was really excited to what they were propositioning. I paid $1260 dollars on four payments to which two payments have been already been made. I sign up for the total plan which is the best coverage with this company, I was reluctant at first but the sales person kept giving discounts and different promotions to incentivize me to buy their coverage.

Looking forward to working with your company. Don't let me down. Todd was is very good at his job. Keep up the good work even though times are not good right now. People need people over the phone or face to face???? Stay????

Gabe was very patient and explained in detail the process, the pros and cons, and ensured that I was comfortable with the decision-making process. His level of knowledge about the services being offered and the myriad of options with many scenarios presented appeared to be forthright.

Very pleased with the customer service from LaTasha, she was easy to work with, professional and made me feel welcomed to the Choice Home Warranty program. I would recommend Choice Home Warranty to my clients and friends in the future.

Stopped up sink drain. They found it and fixed the problem. Very nice and professional guys. Would call again if needed more plumbing problems. Home warranty answered quickly and associated with professionals who do call back quickly and make appointments soon.

I waited through 3 plumbers trying to get them to fix my pipe. Now I have to wait another week before one come out. Not good. We have a person in a wheelchair and need the water. I was told that was the earliest that they had available.

On May 12, 2020 I purchased warranty. Told by Shawn **, sales that plan covered all kitchen appliances. In Nov. problem with ice maker, no ice. I called complaint number and was told the ice maker was covered. Choice sent out repairman, I paid $65.00. He told me he submit to have part ordered. Then e-mail to me claim not covered. I asked for reconsideration, spoke to Michael **, denied claim and told me he has to end call because 15 minutes was up. I called again to speak to his superior and received a call from to Ashton ** and received no satisfaction.

Was extremely disappointed that my issue was not covered and had to pay out of pocket for needed repairs. Asked so many questions before we signed up and when we have issue it's not covered. Currently shopping around for a plan/company to better suit our needs. Tech was fine.

Nice agent I talked to and gave me a good Thanksgiving deal for my house warranty. Signed up after my relatives recommend Choice Home who were happy for the past four years. Their plan covers pretty much every appliance we use at our home.

At the end of the day, I do not feel supported by this program as it covers very little and is nothing more than a money grab that takes too much time to go through the claim process which always gets denied. I have numerous rental properties and never had a positive experience. I had a bathroom drain issue and water heater problems that they always found excuses not to support. I will never recommend a program like this.

Don’t use. This company had problems from their contractor about how he going to get paid to them denying part of my claim. On site under terms doesn’t mention tub hardware which I was sold the policy under to in my contract is excludes tub hardware. Dispute resolution members are rude and non helpful. Contractor doesn’t want to do work unless I pay in full because he said he didn’t get paid on a couple jobs.

The furnace keeps stopping; breaker kicking out. As a result we didn't have any heat. Discovered that the breaker on the furnace was bad and the entire unit was replaced. Part had to be ordered over Thanksgiving Holiday and entire project took three days. Technician arrived promptly at 8:45 AM the morning after Thanksgiving. Upon arrival the job was complete approx. one hour.

Great Experience!! Heating system quit blowing hot air. Claim was initiated, I was then sent an e-mail acknowledging receipt of claim and letting me know that a technician would call with appt details, Received a call from technician soon after that and he visited my home within the following 24 hours. Heat in my home is working like a charm!! My experience with prior Home Warranty Companies has not been a smooth one. I definitely recommend CHW to any home owner looking for peace of mind.

Our repairman showed up on time, and did as much as he could. He needed to order a part so he should have issue resolved early next week. He was very polite and professional. Dressed professionally and seemed to know what he was doing.

Disappointing that you only paid $200 dollars for a $350. Also wish you would have paid the $200 directly to vendor because Takes too long to be reimbursed. Been waiting 3 months for a $60 check still have received for a different claim.

Microwave stopped working. It was discovered it needed a new main board but the manufacture stopped making it so had to settle on buy out price. I was assigned a Manager to review buy out price. That took a while to get the communication going but it finally did and I was satisfied.

I spent $65 to be told my claim wouldn’t be covered over a damaged $5-$20 part. I am extremely disappointed. I was never contacted in regards to my appeal of the denial of my claim. I will never use Choice Home Warranty again. The plumber that looked at my toilet was nice enough but he has nothing to do with choice. And frankly, neither do I after this experience.

I can hardly believe that it took almost 2 months to get this taken care of. Had I not pushed and pushed, it never would have been handled. And then the cash out price is only half of what it will take to replace the unit.

Excellent repair work to quickly identify the leak area and complete the repair process. I was surprised how efficient the team handled the fix. I would recommend the crew that responded to my roof repair. I would like to tell you how well they resolved my repair area.

Called for a plumber because the toilet in the guest room didn't flush. The plumber of Jackson Water and Waste Drain Cleaning came to fix the problem, Was very pleased with his work and and professionalism, He knew exactly and quickly manners and how quickly he did his work. He knows what he is doing. Highly recommend.

My refrigerator died. Choice offered to replace it but I feel their settlement amount was too low. Not even half of what a new one would cost. The customer service rep was very helpful but I think her hands were tied

First and most important complaint is automatically scheduling service appointments without consulting customer. Single clients can't accommodate during the day appointments. Clear problem with toilet but denied replacement which has caused another service visit where I have to take off work.

The oven door would not close. I could see the problem so I removed the door to straighten the piece that appeared to have bent. Now that I have the door off, could not fix the problem, I can now not get the door back on because of the tight springs. I will not give a great review until the service is performed. Phone service was good.

It’s Thanksgiving day and the garbage disposal went out. Not a good day for such an occurrence. I called Choice Home, whom I am new with. When selling me their service, I was told service would be provided within 24 hours. My appointment is for Monday the 30th. That’s five days I have to wait for service! Really???! Gotta do better than that or I’ll be searching, again for a home warranty service!

AC condenser would not kick in and cool the rooms. Storm surge tripped circuit breaker. Technician did extensive testing on the unit and discovered the issue. He reset the circuit breaker and everything worked. This certainly should have been covered, as he did a review of the entire AC system. Very disappointed that Choice Warranty would not honor my request for coverage. I did appreciate your prompt response, but very upset at your decision....

Quick response and resolved issue with air conditioning within an hour. Needed old R22 refrigerant added to Old Unit. Had it on his truck with him and was prepared to utilize after quick approval from Choice. This resolved my issue.

I was very pleased with Southern Home Solutions, whom you sent to repair my garage door. You were SO quick to reply to my request and get them scheduled. I can always count on your speediness to my needs. Thank you.

Worst experience I've ever had with a home warranty. Took 2 months for Choice to get someone out to tell me it couldn't be fixed or would cost too much to fix. Had to fight for $ to replace and still didn't get enough to purchase comparable microwave.

I called Choice Home Warranty as I was looking to change what I currently have. I spoke with Jason who is one of the nicest people I ever spoke with anywhere! He was very friendly, extremely knowledgeable & took the time to explain the options available & answered all of my questions. Jason then talked with a supervisor to get the best possible deal for me. Much appreciated!

Technician was awesome! He was on time, answered all my questions and fixed my heater quickly. Didn’t leave until I was satisfied. I would recommend Just Cooling to anyone who needs HVAC service. And Choice Home Warranty has been great to work with.

Great service, especially salesperson working on a national holiday! Friendly, helpful and I’ll refer others to Choice Warranty. Glad the Choice warranty covers wells and septic systems should they have problems.

Good selection of the service provider. The process was easy and once the technician sent the information to Choice with what was needed we only waited a short time for the approval. I do need to read the policy closer to understand it better. I didn't know the technician would need to get approval first.

I have been with Choice Home Warranty for years and it have all been good until I had a real issue with my refrigerator door gasket, as per the technician the gasket is not available in the market, therefore Choice Warranty rejected the claim even though in the contract they claimed that if they can't repair the appliance they will replace it, I was told that the gasket is not damaged from wear and tear when it is.

The company gave me a refund for future use and this is satisfactory to me. Thank you Choice!

Jayson from Blue Tech Mechanical was excellent. He was on time for the inspection visit and the follow up repair visit. Great communication regarding the repair issues and when repairs would be made. Highly recommended repair technician. Thank you Jayson.

I have dealt with 2 other home warranty companies and they both covered a leaking hot water heater. You denying the claim due to that is not acceptable to me. The tech who came to my home was great and I would recommend him. He looked my hot water heater over then said it was normal wear and tear and should be covered. CHW seems not to be in my best interest as 2 out of my 3 claims were denied and had to be challenged. This is not what I am looking for in a warranty company and is not what your ads/brochures lead someone to believe. There are better out there and I am taking my business elsewhere. I've requested my policy be cancelled and a refund processed. Will be doing the same for the 2 other policies I have with CHW for my 2 rental properties. You're fired.

My ice maker is still not fixed. Young man needed a tool that he didn’t have because of the make of my refrigerator. He is seeking the tool and will be back to complete the joy later this week. He is very professional and was upset that he could not install the new ice maker.

I was satisfied with the man who came to my house and looked at my garage door opener and said he had to call this in and get it replaced. He stated that he probably won’t be back out to my house until next week because of the holiday weekend. I said that is fine.

The thumping noise in my dryer was fixed and the dryer works great now. The associate was responsible and did a good job. I was completely satisfied. The price was truly awesome and the coverage is the best. I should have got this coverage a long time ago. I almost didn't get this coverage. Everything from start to finish very professional.

Issue with heat. The vendor did an outstanding job in a small amount of time. Spoke to me in terms that I could understand. I am a senior citizen. Took time to test the equipment several times before he left. Provided me with support and guidance on maintenance issues to be proactive going forward. Thank You for sending that young man.

Good Coverage but the customer service was dissatisfactory. I felt the rep was too pushy and over confident and would not allow me to answer my questions....and didn't care if I understood the policy. There is nothing more to say. I had to call twice and I think unfortunately I got the same rep for Nevada. Please insist on more customer service training. I hope to see better service for others in the future....

So far nothing that I have called about for my home warranty has been covered. I’m Not really sure why I have it. I'm disappointed with my home warranty coverage and would not recommend it to friends.

Do not waste your money. The company is unprofessional who loots your money without honoring the contract with you. You are just wasting your money and time with customer services who are like parrots and don't listen.

1. The "proof is in the pudding," and I've not yet tasted the pudding. Therefore, my 5 stars are for the salesman only. In addition, I am replacing a contract with a competitor whose policy I never once needed nor tested, and hopefully this one will not be needed either.

This is the second time I have called CHW. On both occasions I have had kind, considerate, and understanding clerks over the phone. The responses and resolutions for my issues have been speedy and with little added problems. I would suggest Choice Home Warranty to my friends and colleagues.

I called CHW to place a service claim for a heater fan motor that went out. While on the phone with customer service, I renewed my contract for another year and also received a free service fee. Within ten minutes a technician called me. Although my appointment was scheduled for the next day, He said he was close in the area and ask if he could stop by to evaluate my issue. After evaluating, he immediately knew the problem. He called CHW and got approved for the part and fixed it within one hour. Amazing! Thumbs up to K & L HEATING AND AIR CONDITIONING LLC. He was very knowledgeable and friendly and polite. I would request this company again.

Furnace was not turning on. Called and within an hour receive notification of when the technician would come. He came and assessed the issue and had to get the part the following day. He repaired it was very professional and polite!

Ed of E&E Elite was AWESOME!! He fixed my door and I’ll never call any other company for garage door issues!! He told me right away my issue wasn’t covered under my policy but his price was reasonable and the garage door works better than it ever has!!

This was an extremely simple but very pleasant experience from the call to the claims agent, to the technician who made the repair, to the total satisfaction of the results! My wife and I would recommend Choice to everyone looking for a first class home warranty company. One of the best decisions I have ever made in having an agreement with Choice.

We had a burning smell every time we turned on our AC/Heater upstairs. We called CHW and they were nice enough to send us a technician who diagnosed that our AC needs a new motor. Our AC is under warranty due to it being new so the motor is FREE, But Choice wants us to pay the technician company $125 for delivery services of the motor from manufacturer to them and back. I'm trying to figure out why we get a warranty if they have all these hidden fees that do not disclose to us when they are selling us the policy. The person who sold me the policy never mentioned to me that product under warranty are not going to be covered and I'll be paying for the shipping fees. I'm deeply disappointed in CHW and how they treat their customers.

I was just barely completing information request when Phil called. Very helpful, answered all my questions, we got disconnected at one point, he called me right back. Very happy with experience. I am very happy with affordable cost and covered items. I will definitely be recommending to friends. As a veteran with limited income I believe a home warranty is a necessity.

He only looked at 2/5 Faucets in our house for Water pressure and then told us we should go to Home Depot to buy the parts to do the rest of the work ourselves... Also even after being told our Kitchen faucet would be replaced, he refused to do the work and wanted additional money outside of the claim to do the work. Overall he seemed like he wanted to be here are little time as possible and do as little work as possible.

The a/c would not come on. The fan switch would not allow any air movement. Turns out the fan motor needed replaced. Can't remember the tech's name but he new what he was doing.. Very personable. If I have to call your company again, I would only want to have the same tech. The company stands by its word and service..

My GE Washing Machine had stopped spinning the clothes during the spin/dry cycle. Choice sent out a repair man and it was determined that the problem was a bearing and that it would cost more to repair than to replace the washer. Choice gave me a dollar amount to go toward the replacement of a new washer.