Choice Home Warranty Reviews

I was very pleased with the results. It was difficult dealing with the automated help, but the person to person communication was excellent. There was once when I told the technician didn't call. But in reality the technician did call prior to arrival.

The repair person who came to my home was professional and timely. CHW decide to replace my range top. They offered less than 1/3 of the price to replace the range top, which did not take into consideration the features and size of my current range top. The claims manager consistently missed scheduled telephone calls and was unprepared. After a week of my calling 2-3 times per day the Claims Manager called me and then 10 seconds into the call she asked if she could immediately call me back like we had a bad connection. She NEVER called me back. Again I placed multiple calls per day trying to reach the Claims Manager. Even when I had a scheduled time, I would not receive a telephone. It took close to two months to resolve my claim.

Very pleasant workers. Quick and on the ball. I will ask them to return if I need sewer work again. They were youngers worker but I was impressed that they seemed to know what they were doing. I am a teacher and was impressed by them.

The repairman was fast in ordering and receiving the part necessary for the repair. Also quick to install. I haven't used the dishwasher yet, hopefully it works well and that I will have no further problems. My first time using Choice Warranty too, it was easy too.

I was impressed with Atomic Air heating and cooling LLC. The tech arrived early and was professional in his dealing with me. This was far superior to my previous appointment with Central HVAC & plumbing. Central had an appointment to show up in the 9th of March. They never called to let me know that they were not going to come check out the water heater.

I had difficulty in scheduling the first time because it took 8 calls to get the schedule correct, but after finally getting that straightened out, things went better. The technician was very knowledgeable in explaining what was wrong and what he did in fixing the issue.

I put in a claim one evening and the repair was completed the next day. The repairman was polite and explained exactly what was needed. It may seem pricey to pay each month for a home warranty, but in my experience, the upfront cost always pays off.

We had an HVAC at our home that required servicing in order for us to comply with their owner's manual. As a result, the service valve on our air conditioner developed a leak. We contacted, at our expense two different service outlets for confirmation of this issue. We paid, at our expense to have the unit topped off with R22 Freon ($400/lb) and contacted Choice for their obligation to repair or replace the unit. Three contractors, including their representative recommended replacing the unit since R22 was no longer available in the U.S. Our claim for this was denied as the valve was not considered normal wear and tear despite their requirement that the unit be serviced from season to season. Despite having a six year contract with them, we canceled our policy and chose another company.

Called to get my dishwasher fixed. They said it wasn’t covered because it wasn’t normal wear and tear. I hear this a lot from Choice Home Warranty if the repair is costly. I have had choice home warranty for about 10 years and sometimes it goes well but many times they will not repair things. But I also realize they are in this to make money not just repair my broken appliances. I’m just saying if the repair is costly it will probably be denied.

I called Choice for service like their contract indicated. 3 service men were called. The first never came. The second never called to say he wasn't coming even though we had an appointment scheduled. The 3rd came and was satisfactory. However, when it came to pay, he charged me an extra $50.00 for the service. No explanation as to why it cost me an additional amount over the standard service of $100.00. I am currently looking for a new warranty company and Consumer Affairs is providing me with several names.

The self cleaning function wasn't working. The claim process was very simple and they had a technician scheduled to repair it in 5 days which I feel was very reasonable. I was very satisfied with the way this was handled and now able to clean the oven.

Assigned my problem to appropriate technicians. This is my second request for help. Not for the same problem. The other problem involved my furnace. It was finished promptly. So for I am a satisfied customer. I gladly recommend Choice Home Warranty. It gives me peace of mind to have this help.

I was very pleased with the tech from Dynamic Plumbing. He explained everything to me and fixed it quickly. I also spoke with the main office and was happy with their flexibility on the appointment. I would use them even if I didn't have the warranty.

The plumbers were on time and kept me informed of when they would arrive. They completed the job in a timely manner and everything works just fine. It is always nice to be kept abreast of time of arrival and Robin in the office was fantastic.

Great service and fast to schedule. I call and with in next few days the service company is here. They are always polite. They come in. Do their job. Cean up any mess they make. Very happy. Couldn't ask for a faster response time or. How fast they respond to schedule!

Thanks to Greg and the team for assisting me in setting up a new policy on my home. He was very knowledgeable and made the process very easy. I will definitely be referring others to Choice Warranty. The incentive cost is great. I am excited for CHOICE to service my property.

Screen panel on front door flashed continuously. None of the functions would work. Fridge started defrosting. Technician arrived on time and immediately started analyzing the problem. After one phone call he narrowed the problem to a baD motherboard. Board was ordered next.

I called Choice, this was my 1st time putting in a claim, they immediately sent A technician the following day, they email me letting me know they would be sending someone from Promaxx One. Received a call from Eric, let us know he would be on his way. Eric was knowledgeable, pleasant, friendly and got the job done in no time at all. I was amazed at his professionalism and His knowledge about the possible problem, needless to say he was on point, I would definitely recommend choice!

The technician was great amazing and very informative. I would highly recommend him to a friend. However Choice HW is who I would never recommend to a family member or friend. They never cover anything, I don’t understand their purpose. It’s easier to call a plumber and get items fixed yourself. It would save you $50 for someone to tell you no.

The Technician from T&T Plumbing LLC arrived on time and had the replacement part with him. He went right to work, he was fast and quiet and most of all he left the area CLEAN after replacing the broken part. I would highly recommend T&T Plumbing LLC for your plumbing needs. Additionally, it’s more than a peace of mind knowing that Choice Home Warranty has your back!

It takes a very long time to get fixed (still didn't). I had to add a few hundred dollars on top of the insurance and the call fee. Communication with the heating company was terrible. Next year I will either find a better Insurance company or save the money and pay for such repairs myself.

It was super easy to call in and report a problem. Did not use the website, though I'm aware that it's an option. We were able to get same day service for our plumbing-related issue. Problem we were experiencing was taken care of quickly and professionally.

I was very pleased with the service provided by Williams Sewer and Drain Service. The service technician carefully explained what he was doing and why. He tested the system after completion of his work to ensure that the fix he applied solved my problem.

Representative denied my claim for a refund submitted. My coverage should cover backup with the septic tank coverage however it does not. Certain stipulation but monthly payments continue to be withdrawn. When customer pay for service then that service should be rendered. In the future I will probably pay out of pocket.

The tech did a great job. It took him a little longer to get to my house than originally scheduled. He was originally scheduled to be here from 7 am to 11 am. Then it was changed to 5 pm. He did not get here until around 6 pm.

Technician was effective, knowledgeable, and clean. He got unit repaired quickly and tested effectiveness throughout. He was personable and on time. I would consider highly using him again he got unit working and tested in what I thought was timely.

They took less than a week and had technician to check out my washer and decided to do a buy out and I accepted and now waiting on an Lowe's e card. I’m very satisfied with the decision and promptness of the claim being taken care of with the e card suppose to be here within 30 days.

Water Heater issue was not solved. It ended up with we called other vendors ourselves to replace a new water heater. I was told that if through home warranty, we need to wait for more than one week for part ordering but my tenant can't wait for more than 10 days without hot water. So it ended up with we went with other pluming company for a new water heater replacement. I am not happy with Choice Home Warranty service.

The company was on time, efficient and polite. They asked questions about the problems. Then they asked me to show them and then they got to work. At the end, they reviewed the work that was done. The work area was cleaned up before leaving.

We personally on our home have 2-10 Home Warranty which we got when we bought our house almost 5 years ago. My father was so impressed he decided to go with a home warranty company. I was disappointed when he said he was going with Choice. Now after placing a couple of tickets for his property, I am positive I was right in my initial concern that not all home warranty companies are created equal. He has been paying your company every month for the past few years and there is always some loophole that allows you not to pay for almost anything. Too bad you are being compared with a better company. Maybe you will improve but I won't be around to see it.

They came, within what seemed 30 minutes they had changed the drain motor, they left and I was washing my first load. It was quick and easy!! It was my very first claim I had made on my policy. I would recommend this for anyone to get to protect themselves.

Updated on 03/19/2022: The were very fast in getting Me a Company to come out to send a technician. I called on I called on a Wednesday. They done found me company, set me up for an appt that Thursday all in 10 mins. My dryer is fix and I'm happy.

I filed my claim 2 weeks ago and my refrigerator is still NOT fixed. First, they could not find a technician to fix it, Second, it took 1 week after filing claim for repair person to come to my home. Third, a simple fix of adding Freon because my unit was not cooling took nearly presidential intervention to authorize the repair. Fourth, 5 days after I got repair approval I had an appt yesterday (CHW email verified), 3/15/22. Fifth, the repair guy did not show up and originally said he was not scheduled. When I presented email proof, the story changed to his car was broken - UBER anyone?? Sixth, I called him today and he said he would call later today to come for the repair tomorrow.

Reps got this expedited. Call in number. Guys were uninformed and slow. The company that came out sent an email with a window with no call or confirmation. Happy it was next day, but showed up 1.5 hours past the window & didn't call until they were onto way. No "Hey running behind." Lag of 2+ days with paperwork. Only got done as we followed up on things. If we had waited we would still be down. Ordered the appliance before settling as there are literally only 1-2 left in STL and installed ourselves. Glad it got done, but without the agent reps it would be a mess.

I was pleased how that they took care my claim so fast. They had my unit fixed in no time. Thanks for your service. I was very pleased. I have nothing else to say. Have a good day. You all did a fine job.

I was very pleased with the prompt, polite and informative service from RAFCO, the service company whom was sent out to complete our service request. They explained what was happening and how to set our equipment to alleviate any further issues. They also showed us how to take care of regular filter maintenance. We had not been familiar with this type of machine so it helped us greatly.

Our 1 bed condo in Dallas has been throwing up issues since we bought it. In 4/5 cases Choice Home Warranty came through. Online service portal works very well. Plumbing technician nitpicking about what was covered for dishwasher was one disappointment,

The technician was good as he diagnose the problem immediately. I was just appointed with the amount that we were awarded. I think my wife and I spent $13-$1400 20 years ago when we bought this two function dryer. It had a large steamer closet above the clothes dryer. We only got $863 which was not close to replacement cost.

The technician was on time and very pleasant. He explained the issue as well as the resolution. He also gave advice for how to mitigate the problem in the future. The scheduling was easy to do. The technician appeared to be very knowledgeable.

I would recommend the technician, he was great. My current experience with Choice Home Warranty is terrible. I will be requesting re-review of this claim, and if not resolved will seek out a more reputable home warranty service.

Ralph ** made the process of getting a home warranty very simple and enjoyable. We discussed all the things I needed and offered a Military discount that allowed us to select a 5 year coverage for all of the appliances in our home. We are very pleased with the purchase and hope that if we ever need a service call, all future interactions will be as pleasant.

Choice, took care of all my needs with quick and great service. I would recommend them to anyone who wants a home warranty. They reworked the wiring in my unit and replaced the heat strips and replaced my fan, everything went as planned.

They were very helpful and cheaper than competition. They were very helpful in helping me decide whether I want their services are not and they had the coverage that I needed. The associate that assisted me was very kind and helpful and even got me a discount. I would highly recommend this company!!!

I am so thankful for having Choice Home Warranty. I had not known about CHW prior to purchasing my 2nd home. My realtor suggested that I choose CHW. I submitted a service and was taken care of within 24-48 hours. The technicians called to confirm that they were on their way. Both technicians were very kind, prompt and fixed the issue. Thank you.

I had a problem with my hot water heater, I called CHW, they sent a technician the following day. The technician did his diagnosis and stated the claim might not be approved. To my surprise, CHW emailed within 45 minutes after the diagnosis that the claim was approved, the cost is about $2,200, CHW paid for it except small out of pocket from me. This was amazing and awesome, I was already overwhelmed and worried on how to repair the unit and no hot water in this freezing cold weather when their email came in with CONGRATULATIONS. Ooh boy!, It was a relieved. Thank you CHW

Our tech was very personable and he had to order the parts, should be hearing from him in a couple of days. He knew right away what the issues were. So far we have been very pleased with the situation.

He was very knowledgeable and came up with a solution that fixed our ice maker. He was able to resolve it all in one trip.. We are thrilled to have the ice maker working properly again. Thank you Sears! Job well done. We would definitely have you come back in the future if needed.

Exceptional customer service from the time I put in my claim and until the claim was completed. The company CHW sent out to my home to make repairs was very professional and completed the work in a timely manner. I would recommend CHW to a friend.

Great customer service. The representative was well knowledgeable of the products that I was interested in getting for my home and my parents home. He also answered all of the questions that I asked and helped me to make the decision to join.

The plumber that was sent out arrived well within the time period I was told. He was very informative and fixed the problem and checked other faucets and advised me that two would need service. I would recommend ONE SOURCE PLUMBING AND CHOICE Home warranty.

The electrician who came to assess and fix our heating problem was timely, courteous and efficient. He listened to our description of the problem -- its onset and what we had tried but didn't work. After thoroughly checking our furnace and thermostat, it took him hardly any time to figure out the cause of the problem and fix it.

A nice chat with your guy there. He was easy to understand and gave a good account of what the business provided. We are on a budget, being retired so your program is affordable to us so we look forward to a positive relationship with all of you.

I have had 2 contractors come out for 2 different claims. Both contractors came on time and did excellent work. Fixed the issues first time. Scheduling a claim was very easy, whether I did it by phone or online. Great service.

Dude today Virus and getting someone to fix my Heating And Air they gave me the opportunity to hire hey someone else to do it and reimburse me so I get someone else to do it and I really appreciate it. Good business. Thank you.

S&J Plumbing was very professional and thorough. He took the time to explain everything and made sure I understood the process. Very flexible with the appointment. I had a doctor's appointment and asked if I could be the first call of the day and he couldn't on the original appointment but came the very next day first thing. I will always request this provider for future plumbing needs.

Looks like your customer service have improved in the last few months. Would like to see improvement on the time it takes CHW to dispatch service technicians. Some of CHW’s customer service staff need more training on how to treat customers who could be under stress when they call to request service.

I'm very happy with the ease of filing a claim and how quickly things get taken care of. Choice Home Warranty has recommended only the best to come out and fix whatever you need. I'm so thankful I have their protection.

Service was good very happy with person they sent to fix plumbing issue. Friendly, knew what needed to be done, did not create an unnecessary mess. The service fee is my only complaint too high. I will be contacting the plumbing service in the future for project that is not listed on my warranty.

Technician was timely, polite, knowledgeable and efficient. I appreciated that the company called a day before to confirm the appointment and ensure that I understood the process, the expectation and understood the payment process. Thank you for your service and expertise in this matter.

My burner was making a noise when the heat shut down. Tech showed up very fast and evaluated my concerns. He stated he thought it was a normal sound when burner shut down. I was happy with his assessment of the issue.

Appointment requested with Choice. Appointment scheduled with opportunity to change if inconvenient which I was able to do with the garage door company because I did not want a 7 am appointment. When the garage door repairman came he was punctual, friendly, and explained what he did to repair the door. Was very happy with his professionalism.

Called Choice Home Warranty and they got me scheduled for a service tech to come out in 3 days. The tech came out, called before he came and was on time. I told him what was wrong with my microwave and without even taking anything apart or using any tools to troubleshoot the problem, he said the "control panel" was bad and would have to order one. He was in and out of my house in 10 minutes. We will see if this new control panel fixes the problem. That's all I have to say for now.

Technician arrive early and was very knowledgeable. He explained how he followed a particular process to figure out how to fix issues with the AC. He explained standard maintenance upkeep things I should be doing annually. He provided information concerning other Heating and AC services he provide. He also provided screws that was missing from the last technician who performed routine maintenance.

They were considerate to our needs for service as soon as possible. From the owner Herbert to scheduler and two men that came and serviced our air conditioner. Professional thorough and helpful explaining problem. Thank You for choosing Bosch Brothers for our claim.

Scheduled on Friday, got email from CHW, the technician will come on Tuesday, between 11 to 3pm. Technician called on Tuesday and came at 11. Very friendly technician and he fixed within 30 mins. He seems very much perfect. My washing machine is working fine. Good service from Choice Home Warranty. Everyone should choose Choice. It was my first service with them, excellent service. 5Star to Choice Home Warranty and the technician.

Perfect timing and well done. Vendor did excellent job and I was more than please with timeliness and well done work. This was the first claim I have made and so happy garage is fixed and well done! They have great vendors and process applications quickly.

Brian was courteous and efficient. He got the job done in less than a hour, which is great! This is an old house with old fixtures, so I'm always happy to have someone take care of problems quickly and knowledgeably.

Luke ** was very helpful in getting us the best deal for our new home warranty. We had a home warranty with Choice Home Warranty when we lived in Tampa several years ago. Because the service in Tampa was excellent, it was an easy choice to get a policy from Choice Home Warranty for our house in Fort Myers.

A technician came out and determined the cause of the problem in a timely manner. The only downside so far is that even though I have accepted the settlement: the website stated that I would have to wait up to 30 days to receive the ecard as payment. In my opinion that seems way too long to process a payment. And since we personally didn't want to wait that long we are unable to use that toward the purchase of a new dishwasher.

Very quick response, answered all my questions. He was very informative and polite. I did not even click send on the site. I am hoping this quick response will apply to their service. Hopefully I don't have to use it but good to know it's there

I called to get information on purchasing a home warranty. I spoke to Ronald. He was very informative in the product I was purchasing. My husband is a military veteran and he was able to offer me a plan for veterans. Overall, Ronald did a great job.

Choice Warranty sent me an email about an appointment they set up for this Thursday, however the technician called me and said he could come out earlier, due to driving through before going to another appointment, he showed up when he said and diagnosed the problem in which he installed a new garbage disposal, he was very informative and professional, I can not thank both Choice Warranty for picking High Quality Plumbing, and I hope that in the future they will service any plumbing problems that may come up in the future!!! Oh I promised my mother I'd have the garbage disposal fixed before her 84th birthday which is the 18th, she loves the new garbage disposal too...so thank you to everyone who made it possible. It's the little things in life that mean a lot in life, and Choice Warranty saved me time finding a plumber and money!

Microwave was powering up but not starting. The technician was very knowledgeable and took care of the problem in less than 20 minutes. The visit cost me $85 but if I did not have the warranty I would have to spend $400 on a new microwave.

Technician was very informative about the job. Explain the problem to me and took care of it and was very personable. This was my first experience with Choice Home repair serviceman and it was good. Will refer this to service to family and friends.

The technician arrived early. Very courteous and informative about appliance. I would definitely recommend them. He called me an hour and half before his arrival, which gave me time to prepare myself for his arrival. When he arrived in my driveway he called me to let me know he was in the driveway. After checking the appliance he placed everything back in place just as he found it. He diagnosed the problem and informed me of what he would have to do to get the part and will call and let me know when he has it.

Timely response. Technician very polite. Repair was not accomplished completely at time of visit. Technician had to be called to return to complete the repair. He did return within a few hours, was polite and cordial and did fix the leak properly,.

Technician was very nice and worked very hard to get the freezer working. After replacing one part called back to see if it was working. The freezer will not freeze. The technician said he would file his report. There is nothing else to say until I hear back from you.

The gentleman was on time and was very helpful and knowledgeable about my pool equipment issue. He has a lot of experience in repair and replacement of pool equipment. He identified the problem quickly. I would recommend him to anyone. Thank you.

Excellent technician from The Right Way HVAC. Very professional and personable. He identified the problem in about five minutes and was completely finished in about thirty minutes. I will use Right Way anytime I need help. Choice Home Warranty came through quickly with excellent service. I recommend them very highly.

I made the claim approx. 1 month ago. I had 1 technician show up from a Sears affiliate (AE) I believe. He stated I needed a factory GE Technician, after he left I heard from no one. I've called back and the next tech failed to show on 3/12. Yesterday's tech was fine as far as doing the diagnosis, now we are waiting to see what happens from this point forward. I have been without a refrigerator since 2/19, it's a bit confusing why it's taking so long to get it fixed. Please inform me on how I should proceed on the next claim if I decide to keep my Choice Warranty??? Thank you.

The technician was friendly and knowledgeable. I'm just not satisfied with Choice Home Warranty. We are currently going to wait to fix the problem since CHW isn't covering the cost for the repair we need done. I would definitely recommend the technician to others.

The repair of my Dishwasher was done promptly and courteously, and I would recommend Progress Handyman to anyone needing service on many different repair projects! Eric was very friendly and professional! And he came at a more convenient time for me than even the original appointment!

My hot water heater went out. I called Choice at 10:00 pm. They sent someone out the next day. they looked at the hot water heater took pictures, This was on a Friday night. Choice had a new hot water heater replacement delivered and installed on Monday. It doesn't get any better than that.

Technician very prompt and extremely professional. Kept me informed on date and arrival time. Worked with me on a time so I could pick my grandchild up at school. Fixed dryer. Quickly and cleaned up his work area when completed.

Yes, hell to the yes! I would recommend to a friend the VIP Grandfather service for 6 years paid in full (round out to $440 a month $65 service fee). Sounds great to me! Thanks Simon ☺️. You're the best!

I had requested a quote from another service provider as well as Choice. Ultimately because of cost I went with the other provider. Tracey called and spoke with me directly about the services offered with Choice and gave me some bullet points to go back to the other company with to find out if the service was the same. She did not pressure me, was up front with everything and was not afraid to send it in writing. After which, I turned to the other provider for the same information. Not only would they not give me anything substantial in writing as to what they cover, but they hung up on me when I would not pay them the full amount for 12 months versus the monthly payment I had signed up for. I thank Tracey for being so upfront with everything. I am thrilled to say I am now with Choice and look forward to the protection they offer!

I feel as though everyone is very helpful and professional. Someone usually answers quickly to put in your claim. Excellent service. I like that if there is no one to come out quickly your company offers me the option to get someone.

I recently had the rekey service on my new house. Rather than the expected $65, I had to pay $110. Despite repeated assurance from my sales rep Chris **, the 4 doors were not fully covered. CHW refused to cover more than $100 worth of parts/labor.

I don't like this service because they came and looked at my washing machine and then didn't want to fix it and I've been paying them for the last 6 months so to me they don't have good service so why.

Finally fixed! Sears maintenance came out twice to handle the problem before switching to Choice. Green Plumbing tech was very familiar and knew exactly how to resolve, and parts and tools to bring. He was in and out in a jiffy- problem solved!

In April of 2021, our freezer began thawing spontaneously and then refreezing. The control panel was beeping non-stop unless we locked it. First tech sent wanted to replace compressor and after two months of waiting on part it didn't fit. Choice sent a new tech to confirm need for fridge replacement. That tech said the control panel needed replaced and said he would order it - but never called us back and we could not contact him. Choice removed our claim from the system. Finally after almost a year of this I filed a new claim. Finally third tech came and after cleaning the system parts under the fridge the problem seems resolved. Five stars for resolving the problem finally. One star off for each tech who did not. Lastly we learned Choice was not in favor of replacing fridge even though it is in our contract - even when first tech recommended doing so.

Plumber came out on 3/09. Tighten a screw. Sink ok for few days. 3/13 sink leaks at every joint. Called in for a return #** your no. I don't want to be charged another $85.00. Waiting for another scheduled appointment.

Choice Home Warranty quickly responded to our claim and repaired our stove after sending us a capable second technician from Sears, rectifying the problem of a non capable first Sears technician who misdiagnosed the problem. We have been longtime customers and intend to continue with Choice.

Updated on 03/22/2022: I was happy with the technician trying his best to fix my dishwasher that was 24 years old But the only thing they could do was give to money towards a new one which I was satisfied with. The only downside was I have we to wait for at least 30 days to get my gift card before I can get a new dishwasher from Lowe's. I have been with a lot of warranty companies and this is definitely number one for me. Thank you.

The technician was very nice and knowledgeable. I recommend him highly. But the insurance policy is ridiculous! Dishwasher was unfixable and the allowance given to replace it was $246.00!! Given the copay of $75.00, that's not much. The policy is a TOTALLY waste of money. I will not recommend Choice Home Warrantee to anyone. In fact I will rally against it.

Fannon & Sons are by far a superior HVAC company here in TN. I am so happy they serviced my equipment. Chris explained my system, the current issue and how to rectify the situation promptly. Chris took his time and made sure I was satisfied prior to leaving.

Had a very pleasant technician arrive in the time window sly, diagnosed problem in just a few minutes. Now waiting to see what Choice Home Warranty will do to fix my problem, I hope I don’t have to pay out too much more money.

The agent I spoke with was very helpful and friendly, explained everything, did talk me into a 3 year contract so I hope your service is as good as the person I spoke with. Again he was so helpful. I also like that he put me at ease by stating he had been with the company for a long time and to me that speaks volumes.

A part broke inside my front loading machine. I put in a claim. It was handled quickly and accurately. Repairman was quick to let me know that because of weather conditions, they couldn’t come to 1st appointment but quickly rescheduled.

Mr. Hiram ** from Gemini's Heating and Cooling LLC did a great job on repairing the problem I had on my heating system (a gas furnace). I appreciate Choice Home Warranty's help with getting Gemini's for me when needed. Thank you so much!

The repairman came in, was friendly and professional, he introduced himself and stated why he was there. He immediately went to work, after I had explained to him what was going on. I did not had a problem. My furnace was putting out cold air before the heat would come on. He explained that it was operating as it should and showed me what was going on. The technician was great.

For some reason my garage would not close all the way. I wasn't sure why this was happening out of the blue. But I filed a claim and a technician arrived the next day to discover my bearings were worn. He wasn't sure if it was covered under warranty but filed it anyways. Playfully it was covered. We got it approved and it was quickly operable again. Thank you Choice for being true to your customers.

My claim was for a refrigerator and to fix it would be costly. The result of my claim was handled in a very timely manner. The claim amount was fair. I can’t wait to shop for a new refrigerator. Thank you CHW for your service.

Problem of iced over freezer promptly repaired by professional serviceman. Very happy with service. He fixed frig and cleaned up water and ice on floor when he finished. Had call back promptly after filing claim. Will use him again.

The repair was efficient and successful. The repair was made in a timely manner. Would highly recommend them. I have not had any further problems with the plugs. The repair was made within a week and I would recommend Choice Home.

The technician was very prompt and consistent with his work. He look at the work; saw the issue, went out and got the material necessary for the job and was back in a timely manner and finished the job. Kudos.

I contacted Choice Home Warranty about some plumbing and electrical problems in my home. The plumber came the next day in the late afternoon to see first and will come back the following day to work on it. The following day, he came and fixed the problems. GREAT JOB! Except one item that he needed to use the "drain snake," for the shower drainage. With that, I needed to call the office. I tried to call the office several times and left messages. Just need to finish the job!

Older microwave needed to be repaired. Tech checked and confirmed magnetron was bad and could be repaired but due to age decision by CHW offered replace the microwave. I choose to accept a cash payment instead. I have been very pleased with the overall claim and the professional people I dealt with.

The person who helped with our questions and provided answers was very helpful. I am encouraged enough that I purchased the contract to lock in the price for life! He was professional and in fact asked us questions we had not thought of to ask.

I had AHS before and the monthly charge and deductible were really high and they took forever to make a decision about anything. Choice is inexpensive and fast about decisions made. We did need a new washer and I got an email within an hour saying they were going to send me money and how much. I also shop at Home Depot, not Lowe's, so they were able to send a check instead of a gift card. Their customer service was fast and easy too.

I called on a Sunday and was surprised that my application to get a new home warranty service could be handled at the weekend. The man I spoke with was helpful and pleasant. He explained a few things which needed clarification. The policy was on sale, so I was extra fortunate. I would recommend this company and this product to anyone.

I have had my dryer for 5 years... It was only used under normal wear and tear but we were denied coverage. It was very disappointing to learn they would not cover the repair. I will be cancelling my policy since it doesn't seem to help cover anything.

We had a normal wear and tear damage to the piping from a tub. The technician was great, on time, professional and courteous. He submitted the claim which was rejected by Choice Home Warranty for no reason. They even mentioned that normal wear and tear is covered yet still denied our claim with no reasonable explanation.

I noticed fridge not cooling at 2 PM and called my Choice home warranty for a claim. By 6 PM I received a confirmation and call from technician to schedule time for repair. The technician arrived within 30 minutes and fixed the problem. He was professional and fast. Awesome service!!!

Wonderful experience. They were were prompt in processing the claim. It was my furnace break down and was worried with the cold weather. Normally it takes time to get tech out. But they scheduled a technician immediately and are in the process of ordering stuff immediately. Am glad that I got this warranty from Choice. I would strongly recommend Choice Home Warranty.

Service request was easy and fast. Great quality! I put in my request on a Friday. Received my email quickly with an update. Then a fast follow email with the schedule. My issue and service was resolved the very next day on Saturday.

I love talking with them. When you a problem they are there for you. They listens and they will help you. I'm proud to say this is a dedicated and loyal company. Proud to be a customer. Thank you. God Bless.

I appreciate the fact that he understood and didn't pressure me into an annual payment at this time, no.

We called Choice home warranty for a plumbing related issue. They scheduled us a time on Thursday, but we needed emergency service, which needed to be addressed ASAP. There was no way to cancel the request online, so we called the company assigned to the claim and left a message. The company called on Thursday and said they were on the way. I stated that I had already left a message at the office to cancel. They said they never got it. I was surprised that choice home warranty sent me an email stating that I missed my service appointment….

Anna was very helpful with helping me to understand things. I have dyslexia and recently diagnosed with macular degeneration. I felt that I could trust her and the information that she gave. She agreed for me to do this on a trial basis as I am not sure it will be a good fit for me. I am on a very strict budget and so will have to see. Thank you.

I was contacted via phone 10 minutes after inquiring online. 20 minutes later my home and pool were covered. My veterans discount sealed the deal. It wasn't the standard 10%. First company that made me feel like my service was truly appreciated via military discount. Now we will wait and see If I ever have to use the services and how that turns out. I will review and rate that if it ever happens.

They made the appointment and it was fast and relatively inexpensive compared to the cost I would have had had I called a plumber. I have had Choice Warranty for over 5 years and they always fix or replace what is broken.

I was very impressed with the information that the agent gave me. He took the time to answer my questions pertaining to the various procedures in place, with respect to customer needs. I look forward to doing business with Choice warranty in the future.

Great service. Problem fixed in seventy two hours. Great service technician. Would use again. Fixed problem. We had appointment scheduled within 25 hours. They escalated our problem and it was fixed. Would recommend. No issues. Good communication and return communication.

Myles **, helped me and my wife find exactly what we were looking for much lower than the price we previously paying, hoping not to ever have to use it. Was assured what would be covered if the time came. Thanks!

I just purchased a Home Warranty Package. I was very happy with not only the package, but I could save even more if I had the resources. This seems like a great company. Check them out. You will not be disappointed. They cover EVERYTHING, including outside plumbing.

It was so easy to set up claims. Rep was very nice and guide me to save money. She made everything very easy and I rcvd appt day and time within 24hrs. She ed me what will be next if don’t fix something.

We had a leak under the sink on Saturday and by Monday the plumber was here and fixed the leak. It was not an emergency, but a slow leak, which ruined our disposal. Replaced in a jiffy. Thank goodness for our home warranty.

I want to know why I was charged an additional $150 by the technician for his "supplies" (which you would not cover). Makes no sense that you pay for the repair he did w/out paying for the supplies he used to do the repair.

I have had the opportunity to have CHW send techs for 2 different jobs. I'm very satisfied with each tech. Customer service at CHW is excellent. We booked one tech for one of the jobs and the scheduling was too far out, so CHW quickly sent a new one.

We called to check the current prices and renew our existing warranty policy. While the price had increased somewhat, we still felt that the policy was worth the peace of mind. The only negative experience was that the salesman was very pushy and would not take no for an answer when insisting that we should renew for either 3 or 6 years and pay the full price up front. During these economically uncertain times with the highest inflation rates in the last forty years, we did not want to pay that much at this time. When he realized that we would not succumb to his high-pressure tactics, he opted to end the call without giving us a confirmation number or a simple thank you for your business.

I was please with Customer Service (Phone and Online). All experience has been positive. I did not have to try and get the name of the company calling on us. It was available immediately online with all the information I needed. T companies that accepted the service call did a great job with follow-up and completely the job at hand. I am happy I changed to Choice Warranty.

CHW has taken great care and I been with them past 3 years nearly. And have made total of 2 claims till now. And made a claim for microwave and was given $191. To have it installed itself cost avg of $140. And after having a tech come in and them not providing the product themself since it was to be replaced they offered cash and I mentioned them even the cheaper one is $300 if they could consider At least a installation cost since they go by product wholesale price as what would cost them fair enough. But if they can’t provide the product and have to pay for the tech visit for what?? They should be able to Install too as I paid the deduction for the visit charge. Or be offered installation cost as 3 years is a long time to be with 1 company and not be respected for the loyalty.

The technician was great. He/we hoped Choice would fund the repair since we liked our washer. Choice said, "No, we'll replace it," but then gave us a ridiculous low-ball offer that wouldn't even reimburse us 50% on an el cheapo replacement model. It's now several months later, we bought a new washer costing well over 3X what Choice's offer was. We are still waiting to settle. Choice's "we'll replace it" policy apparently comes with strings & caveats that were never explained in their sign-with-us literature. It feels like a bait-and-switch scheme.

I found the repairman, very nice, friendly and very professional. He answered my questions and addressed the problem. He was very experienced and quickly got to work and analyzed the problems. He explained how the repair process would be handled with Choice Home Warranty.

Had a tenant complain about a stove not heating properly, first I made an online request for service, it was easy and quick to do, they assigned someone almost immediately, very surprised by this since I had read horrible things about Choice. Technician showed up in the given timeframe, he was very communicative and friendly. He replaced the burners on the stove without a hassle. We are very pleased with choice for now.

These home warranty companies are a scam and look for loopholes to not cover anything. Salespeople promise the moon and then reality hits home when you try and stay on top of minor repairs before they turn into full-fledged major problems. The technician was fantastic but I would never recommend this home warranty company to anyone. Greedy people.

We had one technician come to our home and after he diagnosed the issue, canceled and could not come back. We had another technician scheduled which he never called or came by. Finally, home defense took the job, diagnose the issue and made proper recommendations. They were professional and did an awesome job. Thank you.

The technician that came to our house did his job well. When he called Choice Home Warranty, the representative kept putting him on hold and asking him the same questions over and over. He was on the phone for 45 minutes and never got an answer for our problem. After being on hold again for 20 minutes, the tech had to leave for his next appointment. He said other warranty companies had the problem resolved in 5 minutes, he was very surprised at how your company reacted to our issue. My son called your company to ask what was going on and we could hardly understand the rep's English. He offered us a cash settlement over email that will not replace our appliance that cannot be fixed. We finally accepted it because we cannot afford to pay another technician to look at it.

The request was answered quickly and a service person contacted and dispatched within 24 hours to repair my broken dishwasher. Safety protocols were used- mask and covers for shoes, and the service repair person cleaned up and explained the problem and how it was repaired.

Customer service was patient and thorough in assisting customer. She went over the call of duty and explained every step of the process. I called initially because of a bad experience and lack of communication. However, she was very apologetic about my previous experience and agreed to try her best to resolve my situation to the best of her abilities.

The election was on time and very courteous. He went through all of our breakers and one look like it wasn't tripped but he reset it and all was good. The only thing that my husband is upset about is that he has been promised a written policy. We were told it was in the mail 6 or 7 days ago.

I’ve had work done with this company a few times and this was by far the best interaction. I am very happy with the customer experience this time, and appreciated the transparency and straight forward communication. I was apprehensive at first, but they’ve made this transaction very professional, they’ve gone above and beyond, and made me feel valuable.

Superb customer service. She provided the information I needed to change my warranty company. Her positive and informative attitude was exactly what I needed to cancel with AHS. I could understand everything she was saying without any issues. I really appreciate her help in this matter as she is a valuable asset to your company.

I used them for my lake house last year and did not need to use them as nothing broke. However, peace of mind was always nice to have. I let my warranty expire and had a plumbing issue and electrical issue so that is the reason I have re-inrolled.

CHW pays for nothing. I had a leaking water heater reported to CHW and initially was told it was not covered only the electrical portion was covered. I immediately told them I wanted to cancel my newly renewed policy and was sent to the resolution department, where I was told yes my water heater was totally covered I was then offered a reimbursement option which I opted for to replace my water heater. This allowed me to get a reputable company near me. I was told how to do the claim, That company came to my house gave me the bill which I uploaded on to the CHW site but what was offered was half of the replacement cost.

The customer service representative was very knowledgeable and helpful. He helped me get a great deal for 6 years so I don't have to worry about repairs around my home. I have used Choice before on my previous home and was very happy to cover my new home. Choice home warranty is absolutely fantastic. I will always cover my homes with Choice Home Warranty.

I'm not happy at all with the process of the claim for replacement of my kitchen cooktop, Choice warranty is not installing my new cooktop, they rather give me the cost of replacement which is $371 leaving me instead of installing a new one claiming they don't pay to install only to replace, this is not a cooktop/oven combo that I can just plug in the wall. I have two separate appliances a wall oven and a cooktop that sits in the counter space that cut off for it. For me to go buy the item and hire a licenced electrician to do the job it's going to cost me an arm and a leg. It should be replaced and installed by your technician at no cost to me. I hope you can cover the labor to replace my appliance.

Fast service. My only concern is that certain issues should be treated with more of an urgency (ie, home heater, water heater, emergency plumbing issues). The agent that I talked to over the phone did not have a clue with the status of my case. She knew as much information as I knew by just looking online. She had no sense of urgency or concerned about my issue.

This claim was handled very quickly, and I was allowed to use a local plumber because Choice Home Warranty could not get anyone to come for a couple of days. I filed a claim, and they will reimburse me the cost of the service that I had done less the $75 deductible.