Choice Home Warranty Reviews

I spoke with Gary **. The information he provided me was satisfactory, but I felt rushed. He couldn't wait to get me off the phone. Other than that, I am satisfied with the service he gave me and the coverage I understand that I purchased.

Choice Home Warranty was my Go to when our furnace stopped working. I contacted on a Sunday and by Tuesday they had a technician here. We paid 75$ service call and they handled it from there. The technician diagnosed and temporarily fixed the furnace until they could get the parts. Now they have submitted diagnosis and it was approved by choice home warranty for technician to do the repair. I'm glad they do what they say they will do and make it easy and affordable for homeowners.

It took a couple of phone calls to get a claim on this. Some employees don't listen well. I had clearly taken steps to prove that the issue was NOT the remote but one person stopped listening when they heard remote. My second phone call gave me a person who listened to my explanation that proved it was NOT the remote. Some communication issue with the first tech company as they never received the work order. So had to reschedule a second day. So the company has issues they need to work out as it frustrated us clients when these things happen. Oh and they are NOT an emergency company so plan on waiting to get help. I waited 18 days for a new water heater. Not the best at customer service.

It took CHW five times to send a technician here to fix our heating system. Two never showed and two were not qualified to do the job. Once the fifth one arrived, CHW made a false reason to deny coverage! Worst home warranty company ever! Don’t waste your money!!

I requested a repair of my inoperable garage door opener under my warranty coverage. The repair person came out and said the motor had quit working but that it was doubtful the warranty would pay as they almost always decline coverage of anything. Then, I received an email stating the coverage was declined due to a prior repair attempt, which there wasn't one. I have lived in the home since it was built, both garage doors operated normally until 1 quit working. I opened the cover of the unit to look at it just as one would to change a lightbulb, see troubleshooting notes attached. Choice Home Warranty used this to decline my coverage stating that I should not have opened the unit. They are a complete scam and should repair or replace the item as covered by my warranty coverage. Their using the fact that I looked inside the garage unit as rationale to deny the complaint is unethical and poor business practice.

On 11/22/2021 Alex told me that I could select the heating company if they met CHW standards. He said he must call Upstate Solution Services and call me back. Alex called me back with the approval and all I had to do was to submit the invoice for reimbursement. I emailed it on 11/29/2021. Based on my log, several CHW Agents told me that they would not pay the $439 and I had to settle for $239. It is 01/18/2022 and I am still being ignored. A very stressful experience.

My first experience was pleasantly surprising. Submitted a service request and received a call the next morning the contractor would come out that day. Amazing. Then I had another issue which has turned into 3 days of trying to get a claim issued, 5 agents all telling me different things… cannot get anything resolved. Had to threaten to cancel my policy before I finally spoke to someone named Nick who could accommodate my request. Nightmare.

If I knew what I knew now I would have never used them. It's way better places to go. It's way better companies out there that's doing the same thing they're doing but they are on a much better professional-level. I will not use them for nothing in the world.

My air conditioner repair service call was handled very efficiently and politely. I was provided with the claim number in a very short time. I did not have to go and look for my policy number to request the service.

Up to now things were fine. But forcing me to get refrigerator at Lowe's not fine. Why not send check so I can get the refrigerator where I choose?. I am so upset about this. I work for their competition. I never shop at Lowes.

I called for someone to come out and look at washing machine, but after 2 hours it started working again so I called to cancel, they were great and very helpful getting that done for me. Thank you so very much

Well First guy came and did nothing and said just make sure you shut the door so it does not leak air, we travelled the next day and we came back to rotten food in the fridge so I made another claim and they sent another one which was amazing and fixed the problem in the same day and actually went and picked up the part from another location and came back to install it...I call this a 5 Star service. In all of that Choice Home Warranty always comes to the rescue and reply fast to your home breakdowns. Thanks Guys. Keep on Providing a great service.

Technician arrived on time. He was very knowledgeable and polite, even wore a mask without being asked. Left the area nice and clean. My problem was fixed in a very timely manner. I would want him back again if I need his service.

CHW sent WillPower Electrical Services to assist with my request. Will called ahead of schedule, was here & accessed the problems. Reported information to CHW, and CHW told provider claim was under review (assume this is routine step). Will pressed CHW from a response so he could fix problem and complete the job. CHW did approve, tech completed the job. Will (tech) from WillPower Electrical Services was a great & honest guy.

For the most part I’m happy with the service. I’ve had it going for about eight years now and my only complaint comes from this past summer when my air conditioner went out and it took 2 1/2 weeks to get fixed then I found out that I had to pay for the upgrade out of pocket $800.00 or so. And it took three calls to get the repair request started. Outside of that I’ve had no problem.

The response to our claim was very fast. The service technician was polite and knowledgeable, before he left he set up the day for the repair and said the parts needed would be delivered directly to us before he got here.

Choice Home Warranty is a good product. However, this is the 2nd time I filed a claim and so far after a 5 day wait, choice could not find a technician. So, I had to find a technician. That’s what I pay choice for. Also, why deduct a service charge for the call I made. Choice has some work to do.

Buyer beware! This company is a joke along with the technician they sent out. Check the Better Business Bureau before dealing with them. I sure wish I would have. Denied a cut and dry heat pump compressor failure. Technician says one thing while warranty company says something totally different. Wish there was a zero star option.

Andrew and Jason came on time and repaired my water heater. They explained what they did. They were very friendly and respectful. They are definitely an asset to their company. You could tell they were experienced. It didn't take very long to repair it.

This is the 1st time I have used a home warranty, I am still apprehensive, that they never fix or cover what is really broken, but to be fair I was please with the service call even though I am correct that they never fix what is really wrong it is never covered by warranty, the company that came to fix the unit,, was not a well known company as I expected, they never are had never heard of the company Choice warranty had contracted with,, Anyway they were prompt and hopefully efficient and reliable,,

The only reason I gave one star is because you can’t give zero. I would never recommend this company to anyone. Please check the 9k plus complaints filed with the Better Business Bureau over the past 3 years. On this form the company tries to intimidate the writer by stating you are responsible for what you write. I think that says it all about Choice Home Warranty.

I am very satisfied and impressed with the help. Thank you. When I spoke to people over the phone they help out a lot, the person who came from American pharaoh helped out a lot and knew what he was doing.

They refuse to cover a broken pipe mechanism because a small piece of the mechanism was "outside the foundation" (the handle is outside, the entire mechanism is inside) and Champagne (the agent assigned to my appeal) refused to even offer a tiny bit of customer service but kept to the script 100%, It was a big waste of my time. She gave off a "I could not care less" attitude.

The technician who came to evaluate my dishwasher leak was excellent, and I would recommend him highly. However, I do not have the same feeling for Choice Warranty itself. I closed on my property on December 23, and did not receive my packet/policy for nearly three-and-a-half weeks. Because of this, I did not know what was covered. I had to call the company to even get a response to the technician's report, I and was denied coverage of a leaking dishwasher seal, which was described as a catastrophic event. I find this difficult to understand.

Matthew was very helpful in explaining the different options available to us. We feel we received a great deal! They offer military and senior discounts to make this program beneficial to everyone. So there is no need to not have the extra peace of mind. Thank you.

Garage door will not open due to power outage.. A technician is scheduled to come Wednesday between 11:00 am & 3:00 pm. Very pleased with the quick time frame that you were able to set this up. Thank you for your helping get this solved.

I filed my first claim with Choice for my furnace short cycling. So far, you have sent me 2 emails saying I have an option to hire my own contractor. I pay my monthly fee for you to take care of this.

Your web page is confusing. After entering personal details, there was no bar or link to next stage of applying for your service. I had to call and speak to an agent, but as I am hard of hearing, am not sure I understood fully all my options! Please correct your web page's deficiency.

I just had 3 separate service calls with them for plumbing electrical and appliance issues, They were all scheduled quickly and the problems were fixed expertly for just the cost of the service charge. Excellent coverage across a wide range of issues. Takes the worry out of home repairs and the guessing as to who to call for the fix.

I went online, turned in my claim. 10 minutes later, they texted a serviceman would be here in 1 hour. He came, inspected the problem, and told me what the problem was. Very fast response. Waiting on call back or response from Choice.

Service technician visit my home, Dec 31, 2021, between 7:00/ 11.00am. Brief me on the dryer, overheat situation, only one circumstance, was explained to me. I thought maybe I could get the dryer fixed, so far only one statement has been sent to my e-mail.

"We" have been dealing with my furnace issues for 2 mos now, it works, then it doesn't, so thankful to have had the support of Choice to continue on with this until problem is corrected, have a technician on the way (I believe) again today to address on again, off again problems, thank you!

Recently I had a technician service my furnace as my home was at 41 degrees. The technician addressed the problem within minutes as my Nest thermostat was not communicating with my furnace. He was very knowledgeable and courteous. Another time there was an issue with the air conditioning. I had had another company come for an estimate and they indicated I needed a new unit which was very costly. I had had a senior moment, then called Choice. They did a clean up and took pictures that the other company never cleaned the unit at all. Working great ever since.

The soap dispenser quit working. Called Choice and scheduled an appointment. They followed up with messages to inform us of the technician, time and date for service. Two people arrived right on time and diagnosed the problem immediately. A part was ordered, delivered to me and an appointment to install the part scheduled. Extremely pleased with the service and have renewed my contract.

Once I put in my claim, I received a quick response from both CHW and the technician who accepted the request. I was on bubble about keeping the warranty, but this alone and the few other times I have used them have paid for the monthly fee.

When the technician leaves the resident I would like get some follow up checking from you to know how the work was done. You personally don't know who is coming to fix the issues. If and when you call/email the customer they will be able to give you fresh updates. I think this is important for you to know how the technician performed.

Even though I rather speak to a person, the automated was okay. Now, if they can find a heater person for my area, that would make this a great experience. My heater isn't blowing enough to heat the house. We are cold, not freezing, but would like to have it work correctly.

I just renewed my home warranty. I renewed for 3 more years. I previously had a 3 year contract. Over the 6 years, I have had really peace of mind for any home items that might quit operating. The few times I needed repair service. Choice was there to help. The repairs were done and accomplished in a timely and efficient manner. I am very pleased with your service. 10 or so years ago, I purchased my first home warranty with Choice from your agent Patrick **. Three years ago, I purchased my contract from his brother Doug **. Just now, I renewed with Doug again. If you want a great Home Warranty Program.... contact Doug ** at Choice Home Warranty!!

Very helpful and knowledgeable. Helped save money and time. Patient with questions and added information when requested. Was very happy with the service provided by the representative. Hope for a very pleasant and long fruitful connection with Choice Home Warranty. Thank you for your help.

I had just been on the phone after several days trying to get American Home Shield to repair a stopped up toilet in my home when I went online to look at the reviews of this company. They had to be bad considering the amount of trouble I had been going through with them so far. Instead I decided to look up the best Home Warranty services and came across Choice. Saying I was in a bad mood when the rep called me is stating the obvious, I had been on the brink of pulling out my hair in frustration. But Mr. Sal ** was a forgiving person and responded to me when I asked for a do over. He is by far a talented sales professional and I was very satisfied with how he handled my call. I am now in the Choice family and looking forward to years of service when the need arises. Thanks Sal for your patience and understanding, you're the best!

Cody came out and repaired the logic board. Very prompt and professional. He did try to pair our cars with the remote, but couldn't. He gave us new remotes and made sure all was in working order before his departure,.

The technician was very professional and explained everything well. The unpleasant thing about this experience is that my dishwasher will not be replaced by y’all because it doesn’t fit in the “normal wear and tear”. This seems to be the experience with most people when filing claims and will be the reason I will not renew my contract.

Very pleased with the professionalism/knowledge of the individual completing the service. The encounter was totally non-eventful meeting my expectation. The work was completed in a timely manner with limited time from reporting the issue to CHW to completion of the work.

My technician was Greg. I would truly recommend this company for service. He was very kind and professional. He explained my problem so that I could understand exactly what he had to replace. He did not leave a mess. Also said that if I had any more problems with the system to give them a call. Prompt and courteous.

Nobody call me to visit to fix my heating system on 1/16/2022. I need to check my heating system. No heat. As soon as possible. Well, Tomorrow in morning, It is best time to come to fix the heat. No heat. Best Regards, Owner Susan **.

Choice Home Warranty was very fast and efficient when handling our claim. They approved the part that was needed very fast. Was very on top of the claim and was able to answer all our questions. Glad we chose Choice Home Warranty.

Representative was kind and knowledgeable! He was able to explain the product, coverage and benefits to having the coverage. The representative was very informative and explained the differences between the monthly payments and paying annually. The representative also stated and referred to the excellent reputation of the company.

What a outstanding gentleman. I had a skimmer pump issue and he replaced the pump but suggest I need a go kit which is gaskets and couple of screws. I sent a note to Choice but not sure if they got it but I told the tech that if they have the parts would pay for it. He came back in the dark and put the parts in. Didn't take any money and also this all happened on a Saturday. I was really impressed with this tech. I would recommend him 100% to anybody that needs pool service. The company is Brothers Pool Service.

The services was great. I called CW, they sent someone out within a few days. I was pleased. They replaced my washer because they were not able to fix it. They gave me the money at least a portion of it. Over half of it. Thank you for all you do. I’m grateful.

First, let me say that the technicians affiliated with Choice Home Warranty seem nice enough. However, the warranty itself is just shy of mediocre. First use - re-key the locks. According to the technicians, the previous owners of this newly purchased house put some kind of obscure German-manufactured handles on the doors that couldn't be re-keyed to match the deadbolts, so after paying for the service call ($65) plus an additional amount of money, we still have two different keys.

Technician was prompt, and courteous. However, I am not comfortable with his not wearing a mask when entering my house, even though he saw me with one. He did not even ask if he should wear one! And a week later, I am encountering the same problem that prompted the initial service call.

Choice Home Warranty promptly sent technician to resolve my problem. 5 stars for CHW, however the technician came seemed to have fixed the issue but after one load it has gone back to the original problem. Technician was very professional and I had rated him excellent however I have reached out to him twice by text message since the reoccurrence of the problem and have not received any response.

The only part of the experience that I am dissatisfied with is the length of time (30 days) to get an e-check for Lowe's. My fridge is inoperable and I have to wait to apply this check to the purchase. If I were to go out and buy a refrigerator before I get the check, it can not be applied to the purchase. However, I can use this check for anything else at Lowe's, but all I need is a REFRIGERATOR. I have called Choice twice about this, and I am told the same thing. The wait is the problem.

Choice Home warranty assigned a plumber to us who didn't show up twice and kept postponing and rescheduling! We finally asked if we could apply for reimbursement and get our own plumber. This whole process took a month. The plumber we chose was fantastic and we got reimbursed pretty quickly. However we had to buy a separate faucet which was in addition to the original estimate and are waiting to be reimbursed for that.

We went without heat for almost two weeks and Choice wasn't concerned at all. B&B repair delayed our repair due to misdiagnosis which delayed it further. They shouldn't be used by Choice. Luckily I had Lisa ** to contact & she was very helpful.

I just put in a claim today and Choice Home is already working on it. I used them once before for my dishwasher and the technician arrived right on time, mask on, greeted me with a fist bump, and went right to work. He certainly knew what he was doing as it is working beautifully now. This is a larger claim which makes me glad I bought the pool/outside insurance. I'm looking forward to letting them do another terrific job for me. Being the old teacher I was before I retired after 46 years, I'm giving them an A+. (I was never known as an "easy A".)

The price was fair, the agent was very nice and gave us good advice. He listened to all our questions and answered then with no hesitation. He sent us a email with all the information that we discussed. We were very pleased with home insurance.

I have been a customer for several years. The automated service is very simple to maneuver and I had a representative at my house within 24 hours of my call. Repair was done immediately. Highly recommend this service to anyone. Great job all around!

Our appointment was scheduled for us on a timely manner. Service tech showed up on time and service call was good. The whole process was easy and very smooth from start to finish. We are very happy with the service.

I spoke to Eddie in the Claims Department, He was very Professional & Prompt while helping me over the phone. I also spoke to Haalia in the Promotion Department, She was very Helpful & Polite in answering my Questions about Discounts & Promotions. Thank You.

Over two weeks ago, I requested service for some leaky faucets. A vendor was assigned but due to something, the actual repair was worked on the second or third reschedule. We waited on two occasions. No one showed. The vendor claimed no one answered the door but is extremely unlikely since we were at home. The first repair left two leaks. Choice email said that a new no charge order was issued but at this time no contact has been received from a vendor. Choice does not seem to have a telephone to call.

I appreciate that you have sent someone out to work on my furnace,. They came out in October and now, they have been out here twice in the last week, and it is still not working. I called the company, and they can't come out until Monday. It snowed here last night, and it is very cold here. I need the furnace fixed.

TJ called me first thing in the morning to set up an appointment. He arrived at my house on time on the same day. A diagnosis was quickly made with explanation using layman's term for my understanding. He quickly reported to his office so an approval can be requested to Choice Warranty. He immediately worked on replacing the springs of the garage door as soon as the approval was given. He kept the area clean. He tested his completed work with my presence and answered all questions. The door was fixed in half hour with excellent quality.

Your response to customers has always been fast and good, but unfortunately you do not take on all on all the things you promised in the contract, and if this is right for you, you will be the best. Thank you.

The Representative was very professional and courteous. He was able to answer any questions I had. He also explained when the contract begins and stated that a list of items covered will be sent to my email. A Representative also called back to make sure that I did not have additional questions, which I did not. I will have questions if I ever need to use the warranty.

The **'s

The repairman came out and he came early. He fixed it and showed me the leak. I had no idea, but he diagnosed the problem. I was impressed. He had installed a toilet earlier and he did an impressive job.

Choice Warranty replied very swiftly to my request for heating/cooling repair service. I was very pleased that within 2 hrs I was contacted by a repair service that would have arrived at my house in just a few hours of the same day. Fortunately I was able to cancel the appointment due to false alarm.

Refrigerator claim, It took several phone calls to get service. Finally we were told that a technician would be here on Wednesday between one and five or three. We arranged our work schedule accordingly. On Thursday we called and they said, "Oh no. We didn’t make it but will schedule it for next Monday," which I objected to. They said they had scheduled to A&E Appliances. I called them and they had not heard from Choice. By Thursday midday we called again and they finally scheduled A&E for Friday. So it was a frustrating process and not getting accurate answers from your staff was

Choice Home Warranty is a joke and absolute fraud in my humble opinion! What is a Home Warranty? A home warranty is a service contract that covers the repair or replacement of important appliances and systems components that break down over time. My heating system went down right after a major snow storm hit our area. It was very cold outside not to mention inside my house.

The representative I dealt with was very friendly and extremely helpful. She walked me through every step one by one and she seemed very knowledgeable about the home care warranty. I would definitely recommend Choice Home Warranty to any and all of my friends and family.

I can't say enough GOOD things about CHW!! Their customer service is Awesome and their contractors are Fantastic!! My first call the service company came the next day. My second call came in 2 days and both times were exceptional!! We have always kept a Home Warranty and it has always been VERY beneficial!! I'm a real estate agent and have always recommended getting a Home Warranty. This Company is just Awesome. Prices are fair. The other company AHS we dealt with for years was Horrible! SAVE YOURSELF TIME AND MONEY. GO WITH CHW NOW!!

I was very pleased with the price the gentleman gave me over the phone. It is nice to know that if something needs to be fixed or replaced I don't have to worry about where the money will come from. I would be happy to recommend this company to friends and family.

When filing a claim, they find a reason Not to fix the problem. So I have to switch back to American Home Shield. I filed a couple of claims and every time I filed they find a reason not to fix it, like wrong installation or policy doesn't cover that part.

I have not received any money for my washer which a check was suppose to be sent out. I am without a clothes washer and I feel this is very bad. Please review my phone calls on this subject. There are many calls on my talking to different people.

Worker came on time and fixed the problem. He was polite and cleaned up his work area when he finished. He explained the problem and fixed it quickly. He wore a uniform identifying who he was from. I appreciated his excellent work.

I need sometime to know that job is correctly done or not. It will be unfair to give the correct information before I see the complete result. Sometime it takes a few weeks to know exact outcome. The technician was definitely professional and pleasant.

Thank you, Choice Warranty for your awesome consideration and excellent customer support. Thanks for providing the best repair services in the area. God bless you all.. The company Northern Services are professional and technical personnel. They were able to obtain a unit to provide my home with heat. They will be here on site today. The area temperature is 5° right now. It's freezing And a Snowstorm is brewing, on its way. Thanks again, Ralph

Overall the service received was good. The only problem I had was every phone number I had for Choice Home Warranty was never answered or the number was no longer in use. They need to update the information on how to call them. The service tech that was sent out was very helpful and would recommend him.

CHW sent out TPM plumbing to work on our toilet that was leaking at the base. The technician Stan was professional, fixed the problem, checked to make sure there were no other issues, and cleaned up well after the fix. This is the second time that TPM has been to our house, and we were pleased both times.

We had to wait five days from the time of the claim before we could get someone out to fix our garage door. Other than that was fine. The company that size out garage door were professional and experienced. We were very happy with their work.

Technician was great however, Choice Warranty refused to cover our gas valve on Furnace, even when we have paid thousands of dollars to have a Home Warranty with CHOICE over several years. I had to put out $405.00 out of my own pocket so the heat would start working on the main floor of our house again.

The technician that came out was great and knew what he was talking about. He walked me through the process and explained everything he was doing. The only draw back is that Choice takes too long to send a technician.

Technician came next day after contacting Choice Home Warranty online. Webpage easy to use with no issues. Tech polite and professional. He found our problem and replaced the disposal. We had a great experience. This was simple to use and a wonderful company to work with.

So much junk mail and marketing. I asked to be unsubscribed. The woman said she would make sure I was off the list. And my inbox is flooded again. I would never recommend a company that send that much junk mail.

Tried twice to submit my claim with Choice on line, the second one went through. I also called Choice to confirm they received our claim. After speaking with the rep for close to a half hour, she finally sent my claim through to be picked up by a servicing company. I received a confirmation text that very day that Sassaman Services had been assigned for 2 days later.

So far I've had only a good experience with this company. I've just signed up with them so I'm excited to get I started with them. I have high expectations that everything will go well, switching over to this company. I hope that if all goes as well as I'm hoping, I'm going to like the way I honestly I can save money.

Water was leaking from pipe to our garbage disposal. Deborah ** was awesome, she was very knowledgeable and professional. Knew exactly what needed to done to fix the problem within moments of looking at it. I like Rooter Man better than the other plumbing contractor you had. Did a great job.

Very pleased from the time I filed a claim to having a new circuit replaced in our power panel in less than 24 hours. The technician was very professional, on time and our co-pay was accepted with no issues. We have had many positive experiences with CHW.

The rep was very professional and pleasant to work with. He was very accommodating! So far, I'm very pleased with how the whole phone conversation had concluded! I would recommend your company to anyone who mentioned that their appliance broke down. Thanks.

It what everyone strives for when dealing with any company! Having made three different claims in two years with this company I’m happy to report that I am completely satisfied with their program, their service and their complete follow through of everything they offer!

I called this morning in order to make a claim on my leaking washer. First off it was hard to understand the man. Secondly, I gave him the information requested. The next thing he started doing a sales pitch on me. I told him we weren’t ready to update at this time, but he kept on going with his sales pitch. If this is how you do your business, I will be finding someone else.

My dishwasher is unrepairable. They want to give me $200, which I feel is very unreasonable, The Case Managers will not call me. It been a whole week. I’m been with this company 5yrs. I have never file a major claim. I'm ready to cancel. Thanks.

Matthew ** is a very knowledgeable sales rep who knows his product and of many of his competitor's products. I had many questions to ask and he addressed each of them and presented me with a fair and comprehensive proposal. He is a professional who I would hire for my business. I highly recommend contacting him at Choice Home Warranty.

I've used several other Home Warranty services so experience helps. They seem to have a good grasp of the challenges homeowners face. So I've purchased warranties for three different properties and I hope I never need their services but life dictates necessity.

I called on a Wednesday to report the problem and there was no one in the area. I was expecting company the next day. Finally, a technician caled and said he had no one and couldn't come out till Friday. When I told him I had company coming on Thursday he said he would get back to me. On Thursday morning he called and drove all the way from Chelsea (1 hour drive) and fixed the problem. Great job! Put microwave back WRONG but otherwise terrific job.

Great Customer Service. Well Pump went down and we are seniors and had to get it fixed ASAP. Representative was excellent and helped us with our needs. We added our Well Pump to our warranty. Awesome Warranty! We have told family & friends the great service that we receive. Thank you!

The customer service member was friendly and professional. He made me renew my home warranty for one full year. He also attempted to convince me to renew for three years. However that was not easy for me due to economic constraints.

Technician was fast, courteous, and professional. Did a great job! He called ahead to make sure our timing was set and arrived promptly and without delay. Issue was assessed and fixed very quickly. He made sure to explain the issue and repair process. Would recommend using them again!

Kevin did a great job. Came to our home only hours after claim was filed. Repair completed and we had air and heat. Thanks kevin. Would recommend Choice to friends and family. Fixed problem in to the dark so we had heat.

The technician was knowledgeable, professional and courteous. The problem we had with the appointment is that the Tech did not show up the day the appointment was scheduled. Thus, my wife lost a day of work waiting at home for the tech to arrive. The appointment was rescheduled and the Tech arrived on schedule.

The company used by Choice incorrectly reviewed the problem and that lead to Choice stating it was main't and no approval granted. The same company I then paid them to fix the problem and that cost me $350 additional. Then they could not fix the system and I hired another company for $350 and they said it needed main pump and one zone switch. I then contacted Choice again and the sent an excellent company, J & C Home Comfort and determined it did not need new parts just had to flush the system and replace the air release valve that it needed. In summary I paid out $850 because Choice sent out Heating and Cooling & electric company that did not correctly determine the problem.

The technician was prompt, courteous, and professional. He completed the work efficiently and he did a really great job! I would certainly recommend Garage Doors Only, and am very pleased with their work.

My claim was denied due to rust and corrosion. Said they only pay for normal wear & tear. My unit is 25 years old and sets outside, there is going to be rust. It has worked for 25 years. I think that is above normal.

The response was quick, you hired a professional who was prompt and polite and knowledgeable. I hope that the case of replacement will get resolved as easily it is not resolved yet. I have a meeting today with a case manager Aaron and Azfar so we will see if it can get resolved today. I really do not have much more to write. Oh, Sarah was person on phone. Very professional and helpful.

6yr contract - paid $2,310 upfront. First claim was denied for "not normal wear and tear" - absurd! Part needing repair is absolutely normal wear and tear on 25+ year appliance. A&S Service Tech was very courteous, friendly and respectful, issue is CHW honoring contract. As per CHW receipt for $65 fee, there was no notification of issue while tech was at home. Denial has been appealed. Not happy!!

I've been paying for this program, yet the one time I used it, my claim was denied. It was noted "improper repair" in past. Obviously I do not know what the previous repairs were, I'm not a technician. I am a senior on SSI, so not sure how I'm going to afford the replacement. What do I not do, food, meds etc. The technician that came was professional.

Mark was very professional and knowledgeable. He was able to troubleshoot the problem, got approval for the replacement part and installed it same day. He even accommodated my schedule and came out earlier than promised. I would definitely recommend! Job well done!!

Would recommend Turner's Plumbing to others. Very professional, clean and courteous. Did a great job and even fixed a small problem not associated with the actual problem. Had to cut a hole through the main floor ceiling to fix the problem but contacted someone that could repair the ceiling to match the designs. Highly recommend this company to others.

The Sears Technician you sent out was very nice and he explained everything to us as to what was going on with our washing machine. He let us know that he ordered the parts for our washing machine and they would be delivered to the house and the day he would be returning to fix the washing machine and I would recommend him to anyone.

He was super nice and very professional. He came in and fixed my problem within a few minutes. He explained what he did and what happened. I’m very happy. I hope if I ever need a plumber again you will continue to use his service.

Louis is an amazing technician....he's the main reason why I'm still with Choice. He's a rare gem. My new garbage disposal is working perfectly. No leaks whatsoever...he was willing to work around my busy schedule. He is not only reliable, he is punctual as well.

Kenny was timely & very detailed & determined to resolve the electrical/lighting concern. Top notch service. I would use Kenny’s service again and I would recommend his business to anyone. Thank you Choice for sending him to our new home.

The sales person was very pleasant. He made sure I knew what is covered. And because I have AARP he made sure I got the best deal. I am very satisfied I was able to get A six year plan. Thanks Shirley.

I am very pleased with CHW. For example, I called the company Thursday evening. I was informed the call volume was high. Immediately, a virtual service rep came on the line. The entire order was completed. Several hours after the order request, I received the company name, date of arrival and their phone number. Everything was done in an expedient fashion. I would not leave this company. They are the best!

I turned in a claim on my washer and a technician came out. The next message I received from Choice was saying they received the diagnosis on my claim. ‘It is more cost effective to replace my Washer than to repair it. Please click the link below to start the process of replacing your Washer.’ They then provided an online form for the replacement process where I fill in the features of my washer. My next communication from them was ‘In lieu of replacement, we are offering you funds in the form of Lowe's eGift Cards based on your current system's features and capacity, to select the system of your choice.’ I thought that would be OK until it showed the eGift Card value was only $547. A comparable washer at Lowes was on sale for $749 normally $899. Choice Home Warranty was offering me 73% of what I needed to replace my washer. On my current washer I paid $826.

CHW has responded quickly and efficiently any time we have needed anything. This last time, the technician worked with my schedule to find a convenient date and time for the appointment. The technician from Living Waters is polite, friendly, cheerful and knowledgeable.

The guy was suppose to come back the next day to use a bigger hose to clean out the outside drain and plus put in new water hoses in the dishwasher so it would not back up in the dishwasher and he did not come back the next day. I tried to call and see why he didn't come back and the number I had was the wrong number so if you can call me and give me the correct number or else can you call them to tell them that the guy needs to come back and finish the job..

Choice has been very responsive to our needed repairs. They have sent very knowledgeable and professional technicians each time we have had an issue. They also seem to cover more and offer more services than the previous warranty company we had. I would highly recommend Choice.

Our repairman has been very thorough, works Quickly, respects our property and our time and is and it's very nice. He has already ordered parts necessary to fix both pieces of equipment, comma so far we are very pleased.

I have had another warranty service. Was not happy. Signed on with Choice and had a air conditioner issue. It was easy to fill out a repair ticket and response was fast. Air conditioner fixed. One happy customer here. I would recommend to anyone looking for a home warranty service. Check it out.

He came in and promptly replaced the ballast and all lights are now working good. He was a professional at his job. He did not waste time but went straight to complete the work he came to do. Would be glad to use his services again if needed.

I found that my faucet under the kitchen sink was leaking and consequently had leaking into the basement bedroom wall. This discovery was made around 11pm when getting ready for bed. I filed a claim online with CHW and had an appointment scheduled for 11am (12 hours later). Before 12pm MK Plumbing had repaired the leaking faucet and my hot water was restored which had been shut-off due to the leak. I can not image any other home warranty company providing any faster service.

I was offered a warranty that would cover my appliances if they were not fixable, after 2 servicemen were sent to check my refrigerator and both gave the same diagnosis of not being fixable. I got a lowball offer from the representative to replace my refrigerator. After going back and forth with the claims manager I felt forced to just take the amount they offered which was about 1/2 of what the refrigerator would cost. I was told the money would get to me in a Lowes card in 15-20 days which didn’t occur. After a second phone call I now have to wait another 15-20 days to receive payment meanwhile 2 months later I still have a non working refrigerator. It’s been a disappointing experience and don’t think I’ll be renewing my warranty when it expires.

Choice Warranty Representative Brandon ** was extremely professional without pressuring me to enter into a contract. He took his time and went over the company's service plan with a lot of clarity. In addition to answering questions about the service plan, I decided to sign a three and half year service agreement because of the cost savings involved and team of technicians on-call to serve my family needs whenever a problem occurs that need to be diagnosed or addressed. I look forward to a wonderful relationship in the future with your company. James **- Houston, Texas 770.

Very disappointed with the service provided by Choice warranty. It is taking over 2 months for the repair of my refrigerator. It seems that your company doesn’t have enough contractors in our area to provide accurate service in a timely manner. This is an ongoing issue with repairs being made.

Seth called and signed me up for Choice Home Warranty plan. He was professional, polite, and friendly. He gave me outstanding service! I switched from American Home Shield to you guys because of Seth's great service over the phone. Thank you.

I was placed on hold every time I called. After almost 30 min I hanged up. This occurred every time I called. Hard to get matters Taken care of, get a call back. Was again placed on hold as no one wanted to handle matters I had.

Claims are easy to make by phone or online and processed in a timely manner. No hassle. Prices are affordable and covers all major appliances. Service fee is reasonable price. None of my claims have been denied. Glad I made the choice to have a home warranty plan.

I have to wait 24 hours to give you the final result. I need to see if it will make a full load or any for that matter. The Tech came in and defrosted the ice and put the Ice Maker back together. He said it would take 24 hours for a complete load of ice.

OMG...The Choice Home Warranty Plan is the way to go if you are a Senior, Widower and own your Home! A Plumber Responded to my initial call the Same Day I made a Claim and scheduled the appointment at My Availability. The Service rendered was Prompt, on Time and very Professional! The Plumber (Joe) was respectable of my home (white carpet), thorough and extremely knowledgeable of his profession.

Made a claim April 2021 for my broken wash machine. They just now after months of negotiating after months of calling and repair men coming and not doing anything to settling for a replacement. I paid 70.00 a month for the service, paid 65.00 service fee twice and now am told if I cancel before my settlement GIFT CARD arrives they won't honor. I spent more money on the monthly fee and service charges than they are giving me and it's not even enough to replace what I had. I will NEVER USE this company again.

Owning a home and managing two rental properties, I know the expenses of making repairs. Not to mention the stress of hitting someone out to make repairs. This program is going to same money, time and stress. I never want things to break, but now I won't worry as much.

The technician call ahead to notified time of arrival. He take times to run through all diagnostics and discover the issue. He also provided options for the repair and cost comparison. He also confirm the error code with the manufacturer and order the component for the repair.

It was very difficult to contact and explain what I want. I had to go through several layers to get my request to be heard. If I had the direct no. of Mr. Nathaniel **, why I could not talk to him directly? Maybe it was my first time to call Choice?

Lizard with a Ladder came out and was very good. He had the problem fixed and was polite and hard working. I would recommend him to anyone. Very pleased with the service! He even provided information on changing our current fluorescent lighting in the kitchen to LED lighting.

I put a few claims already, and Choice responded very fast, the technicians came on time and they did the right job. I am happy I took this insurance. It saves me time and money, I would recommend to others to do the same as me to have this insurance.

I dealt with Joey **, and it was a pleasure. He offered me several different options when choosing my plan. Very professional and not pushy at all. I had three (3) options, but we stayed with the basic plan that suited us fine. Great Job!

Chris from Aneco was a great to work with! So polite, quick, helpful, patient, knowledgeable, skilled, and efficient. He was cost-effective, but also makes sure it is done correctly. We'd love to work with him again if we ever needed service. We're keeping his number!

The contractor A+ Garage Doors LLC was absolutely perfect. The Technician, Kevin quickly and accurately identified the problem and had it fixed in less than 1 hour. Kevin was on time, professional and provided excellent service. It isn't often to get great service in this day and age but I highly recommend A+ Garage Doors LLC.

The Tech was awesome and did excellent work, only problem is it took CHW OVER A WEEK to get someone to the house for a minor repair which wasn't acceptable. I picked up the tech's card for possible other work in future.

Out of pocket expenses cost more than the water heater alone. I thought the warranty claimed to replace the water heater with one that is of equal or better value. How can you claim the contractor grade water heater with only 3 year warranty is greater or equal to an AO Smith water heater? The plumber that came out was very kind, professional. I highly recommend this service for future jobs. 5 stars for him.

Choice has always been excellent at responding to home repairs. They make it easy to schedule a good time for us with our busy schedule. We have a three year subscription that was a good deal with Choice. Very pleased with our Choice. Regards, Ron & Paula

Delay in providing authorization to the assigned vendor. The vendor did not receive the authorization for the required parts. This repair was requested as there was not heating the house and timely authorization was necessary. Also the vendor did not inform the delay and had to call them to find out when the follow up visit by the technician will be made.

Electric dryer would not heat. Notified Choice Home Warranty of problem on January 7. They scheduled IHN Professional Appliance Repair for the following Tuesday January 11. I had a conflict with time of repair because of previous doctor appointment. I called repair technician's office [phone number was on CHW confirmation] and rescheduled for the following day January 12. The following day the technician's office called and notified me that tech would be there within 30 minutes. Tech arrived within 30 minutes and repair was completed in 45 +/- minutes. Tech was very friendly, knowledgeable, and professional. Job well done!

Y'all have chosen to replace my dryer but yet you don't offer enough money to replace it nor do you replace it yourself. I submitted a request for a consult with I had to wait days for and that tech was 2.5 hours late on scheduled call. She was rude and said shed have to submit a request for an increase in the money offered to replace the dryer. She said it would be 24 hours to hear back. It's been 48 hours and I still haven't heard back. We had American Home Shield with our last house and we paid for the premium warranty (which is what we have with Choice Home Warranty). They replaced things of equal value or upgraded.

I had to find my own plumber and the customer service was amazing. They authorized the repairs within 30 minutes and I got it fixed. The customer service called me and I uploaded the pictures they needed and it was accepted.

I was very happy with the service tech that showed up to troubleshoot/repair my dishwasher. I would recommend Sears Home service to anyone. However, this was the 3rd vendor that was assigned to my service request. The first one Noye's Appliance out of Pampa, TX was a no show for the appointment. This is typical of this company. Collect the service fee and never return. The second company assigned didn't work on dishwashers. And after all this Choice Home Warranty is only allowing $246.00 buy out of a non fixable dishwasher that will cost around $750.00 to replace with comparable features.

Mostly ok with contractors sent and how quickly response. Some issues of coverage. Some issues in getting to someone handling complaints! Bidding system for pricing renewals not enjoyed. Not happy with Policy in third house contract re freezer issue. Didn’t understand it was a stand alone. Always insured with you pools etc many issues there not covered. Everyone feels I should deal with own trusted contractors and drop all your coverages. I have been loyal but pool issue not covered, terrible new disposal from contractor that charged $75 extra for stronger disposal but it had rubber coverage which blocks water from disbursing. Also denial of icemaker repair in other house contract and denial of Samsung Refrig defect. Call them. I have paid service charges for these denials coupled with fee to belong to Choice. Those who watch this service want me to not renew!!! Feel they do better with their contractors!!! Thanks

When I called Choice they were quick to react, They allowed me to use my AC tech who was able to get there the same day. Island Breeze diagnosed the problem and repaired. He was quick and professional. I am very happy with the service