Choice Home Warranty Reviews

We will give a positive review when & only when you honor our paid membership & guarantee stated under Choice Warranty's advertised guarantee for the home. This requires your fully paid replacement by your licensed technician/contractor. Honor your name & fix the problem. A happy customer spreading a good word will do more for the company than all the costly advertising you can do.

They answered, took my claim and hours later my appt was scheduled for the next day. My concerns were handled promptly and Date for service quickly. Great customer service. Easy to submit claim. Great experience. Everything went easy to file a claim.

I have never ever press so hard and he automatically deducted from my account and I called him. He did not call me back. I am very unhappy dissatisfied that I would want a phone call from somebody. I am I am very disappointed.

I have given Choice Home Warranty 3 chances to live up to their promise and they failed on all 3 occasions. I should have cancelled my policy after the first time, but since I believe in second chances, I didn't do it. However, as of today, I will be cancelling and suggesting that anybody else I recommended them to, to do the same. They use sub-par contractors who lie and are irresponsible. If there is ever a class action lawsuit filed against them, I will be one of the first to sign on.

Failed to give approval to fix sump pump based on the fact the Plumber reported the the sump pump was located outside of my home. The guidelines says there can be exception if the sump is located in garage. I contention is that the sump pump is in cove attached to the basement of my home by design when I bought it in 1981. It is covered on three sides as can be seen in the attachment. As a three year customer, resolution team should grant me an exception based on the principle by which it is granted to a garage location.

My appeal is still being drafted and should be submitted to y'all in the next couple of days. Your brochures and other advertising all state that age of systems is not a factor so long as they have been maintained in operating condition.

Technician was very very professional and thorough. Outstanding service and results. He explained what he found and showed pictures of what was done and recommended how the problem could be corrected by customer to eliminate the problem from happening again. He checked the other drains for problems.

The tech was GREAT. EASY TO COMMUNICATE WITH. ON TIME. CLEAR ABOUT WHAT THE PROBLEMS WERE. My coverage, however, was VERY DISAPPOINTING!!! I understand that holding tanks are not covered, but that was not the only issue that caused that system's failure. There should have been a partial coverage. Furthermore, the appeal process takes far too long!!! When you do not have hot water in your house, you cannot be expected to wait almost two weeks to discuss an appeal!!! Because of this I will tell ANYONE AND EVERYONE in my VAST social network NOT to consider coverage by your company.

The technician was professional and respectful. He asked if I wanted him to remove his shoes before he came in. He worked quickly, yet thoroughly. He made sure that I was happy with the results of his work. He was also very handsome.

Was prompt and explained the problem and process well. Respectful as well. Gave us a time to expect the problem to be fixed. Made sure we knew how to contact him with any questions. His appearance was neat and his vehicle clean. Made us feel comfortable with him.

I was referred by my sister. The agent I spoke with was very knowledgeable and helpful in explaining how the plan worked and what the plan covered. I am extremely pleased with my policy plan. And I appreciate the time and patience that Mr. ** showed me. I would, and have, recommend this service to anyone.

Done quickly and happy with the service from Smokey Mountain garage door repair business. Answered all questions and conducted himself in a professional manner. Tried to help with programming my car garage door opener, but my car is too old to be programmed.

He was very courteous, knowledgeable, informative and prompt. He arrived at the time he said he would. He called and gave me a 30-minute time frame which he was right on time. Thank you for having such a nice employee. Merry Christmas and I wish you'll a Happy New Year.

Everything went really well, the repairman was on time and very courteous. He explained what was wrong and was able to fix it. I would definitely recommend Choice Home Warranty and Total Plumbing for others. Great job all around!

Tom from Citywide Garage Doors was great. He was on time, diagnosed the problem right away. The opener needed to be replaced... He contacted his office to get authorization and replaced the opener this morning. I am super happy with the result.

It was a seamless experience. The technician called ahead of time to let us know he was on the way, and arrived in the time span given. He was pleasant and very professional and the job was completed in excellence. I would recommend this company.

Very professional and efficient. He showed before the scheduled time so he was on time and was able to fix the problem quickly. Very satisfied with the service I received. I would not hesitate to recommend his company to anyone.

The technician Derek showed up on time and had the job done within an hour. It was just a great experience. Best I’ve had with Choice Home Warranty. I hope that if I have to use warranty again it goes that well.

A/C the ADVICE for South Carolina did not respected the customer and they not responded the time and they didn’t did the job. I refuse to work with them because all of that. And I didn’t receive any call back from the insurance too.

We called to check & verify whether our outdoor lighting would be covered. We were told that it would be & an appointment was made through your office. When the tech came out he told us that he didn't think outdoor lighting was covered. We paid the $65 deductible, but he was unable to correct our problem since we are now told that outdoor lighting isn't covered. Let me reiterate: we called & checked before we made this appointment. We were told, over the phone, that this would be covered by our policy. We certainly would not have wasted the tech's time or our time/money if we had been correctly informed when we called "Choice Home Warranty".

Kendra was very helpful in explaining program and options. Very knowledgeable. Hope not to need the service, but glad to have the peace of mind in knowing it's there as we purchase a new to us home. Look forward to adding more positive feedback as time progresses.

CHW responded to my request efficiently and a plumber contacted me within 24 hours. I was very pleased with the service. The plumber was polite and courteous and fixed the problem right away. I would recommend CHW to anyone who wants a good home warranty contract.

Although it took 7 days to get an appointment, my technician arrived on time, was polite and took care of the problem with my dishwasher. Giving four stars instead of five because of the lag time to get the repair.

My furnace was not blowing downstairs. No heat downstairs, my service technician was excellent and very informative. He was able to pinpoint where the issue was and showed me where the issue existed. He also gave me pointers on how to effectively maintain my system.

Repair man came on time, found the problem and repaired it quickly. Great experience. This is not my first repair with Choice, and have always had a good outcome. Have had other companies and not as good. Would highly recommend choice as the best.

Not happy at all with the coverage. When purchased I got the ultimate package thinking that these components would be covered, I was told if I read it in detail I would see that dampers and the thermostat was not.

Quality of Service at the price that you would have to otherwise pay for specialty tools or the amount of time it would be required to learn how to do a task is well worth it. The amount of time that your orders are processed is extraordinary and is a very expeditious service.

My first experience with Choice was excellent. Terrell from Next Level Plumbing arrived quickly to assess my needs. He worked quickly and the repair was made to my satisfaction. I'm glad I selected Choice for my home warranty company. Thanks.

The technician, Marvin came to my home to check on my washer and stayed the entire time to check into the problems. He was very kind. The washer makes a lot of noise, leaks oil and water. He was trying to figure out the best option. Later, recommended that it be replaced (I am sure it is too expensive to repair), however, the amount of replacement is not really what I expected to buy a new washer. Not happy about that. I should have received at LEAST $100 more.

The tech you sent was very courteous and respectful. He was also very knowledgeable on the repair. He took the time to explain everything he was doing and what had gone wrong with the parts he was replacing. He is definitely an asset to your Company..

The thermostat was not working. The circuit breaker was off! I was not here and my husband by mistake paid them $60... But it was suppose to be $45, right??? Was hoping to hear from them, but that did not happen!

Had to wait 2 weeks for a plumber. When he came, he had no idea what the problem was, needed approvals and could not do any work. He then did not show up for his next scheduled appointment. I wrote detailed description of problem which was not conveyed to the plumbing company. This claim is going on over 2 months with no resolution. Ugh.

Repairs were expedited, and done in a quick fashion. Repairpersons were professional, and courteous. Would recommend this service to others. However, I wished that the repairs could be done by the same company, so I did not have to pay twice for different service companies.

CHW placed the order for my washer repair - then cancelled it without any explanation. I had to call around to find someone else CHW would accept - then took several calls to get the order placed with that company.

I was very please with the customer service represent when I began to explain the problem about my appliance. A service tech came out in a couple of days afterward to evaluate my freezer and placed an order for the parts that were needed for the repair.

Everything was done properly and professionally. Once the repair guys got on the same page with Choice Warranty they took care of the problem that we were having with the furnace. I would like to personally thank the repair man for his honesty, dedication and sincerity and keeping me up to date on when and what time he would be able to complete the job.

It took a few hours after writing a claim on the website, and then received an email with the time and info of the tech coming. The office verified it with a phone call. Very smooth process. The tech came on time and fixed our problem in about 10 minutes and explained how to prevent the problem again.

After taking a day off of work your contractor cAncelled appt and your customer service proceeded to think it was ok to just reschedule and have me miss work on another day. This is not the first time I have had this problem with your company not being able to locate repairmen, they don’t show or have no idea what they are doing. Not to mention your customer service is beyond unprofessional!! The only thing you do with on time is take my money. Worst service ever!!!

I called a spoke with Gary at ext. **; Because I had some question, Gary became rude, then spoke to me as if I was an idiot. Simply because I wanted to know what would be covered under your home warranty before signing up. Called back to speak with Gary but your phone queue didn't allow me to enter an ext. Somebody answered, I gave him Gary extension and he transferred me. Gary came on and I added the limited roof coverage, and he unbeknownst to me; transferred me over to Adam ext. **. And I only know that because Adam ** is the one who sent me my contract that said contact directly me at 800-814-2534 EXT **.

Our washing machine during a wash began leaking, stopped working. I called Choice Warranty and expeditiously an appointment was made for a tech to come. On the day of the appointment the tech arrived during the time window we were given. He proceeded to the repair of the washer, completed in about 40 minutes, gave my husband a paper to sign, took check, returned it to us once his transaction was completed. Very polite and professional. We were extremely satisfied, this being our first time of using Choice Warranty.

Contacted Choice on-line about broken washer on Monday. Technician arrived on Tuesday morning. Quickly identified problem and ordered new washer top to replace the broken top. Part will arrive a little over a week later for final repair. Process was quick and easy.

I was told the repairman would be here between 7AM-11AM. When he did not arrive by that time, I tried calling him at the phone number provided. I could not get through to a person or a voicemail. He did arrive at 1PM and repaired the dishwasher. I have not had an opportunity to run the dishwasher yet to report on the actual repair.

The techs were great but getting you to respond on email sucks. If I had not paid for 3 years of service I would drop your company immediately. I got your service because I have cancer and did not want to create stress trying to get things fixed. Stress is bad for me but dealing with you guys stresses me out and I wish I never paid for a 3 year contract. You guys suck!!!

The service technician performed a thorough job of re-keying the locks/deadbolts on four doors. Per the Choice contract, I was due 4 new keys. However, two were provided, which resulted in a trip to a hardware store to have more keys produced. My experience with hardware store keys is that they are often less precise than those keys provided by locksmiths. My other issue is with the Choice work scope for re-keying, which covers four locks. My four doors each have a locking doorknob and a separate deadbolt. I would have been happier to have Choice cover all four doors in their home warranty, meaning coverage for a total of eight locks, instead of only four.

Ms ** was very helpful and it was easy to make the transition over to Choice. We would not of known about the VIP program, until she shared the information with us. We could see the value and did sign up for the program. Thanks so much.

I will definitely recommend Choice Home Warranty to my family and friends. Latasha has been very helpful in providing me the right plan for my single family home as well as answering any of my questions. Latasha and her team diligently work with me and offered me the right plan that fits my budget. Thank you once again for providing us with such a great customer experience.

I am a real estate agent and has offered this plan to my customers and changed from Sears Home Warranty for myself and my clients. Service is the key along with the cost. Choice Home Warranty seems to offer the best product. My sales representative Freddie did a really good job explaining the products and offer the pricing plans for myself and my clients. Please continue to offer good service at a good price point. Service is the key and the reason that we purchase and offer this services to our clients.

Bruce ** was very thorough and effective in clearly explaining the home warranty program and benefits. His 'push' to upgrade to a 3 year plan was nice, kind, patient, informative, helpful and impossible to say no to. I could sense his desire to really help me "the customer" to get the very best deal. Pricing was very good.

The technician was very professional, he was on time and I was very happy with his service. He was very knowledgeable in his field. I appreciated that he made recommendations on needed services. I hope the technician will be recognized for his service.

We are very happy with the service we receive from CHW. They are always courteous and helpful. They always call back with instructions to resolve your claims. They came within the allotted time and was very helpful and resolved our issue.

CHW was a life saver, I just purchased my home recently and purchased a home warranty plan for three years from them. From start to finish this company was very professional. I will refer them to all my family and friends. And anyone reading this review.

Contractor was a day early, solved the problem expeditiously. Professional courteous. I was called 30 minutes prior and the work was well done. I'd recommend CHOICE to all those looking for a warranty company. I have had choice for over 5 years and never had any issues.

Cody is an asset to your company. If I have more work done in the future, please send him. He was very polite, efficient, he was very patient with me and answered all my many questions. Thanks again, Happy Holidays, Jan

We heard a clanging noise outside and realized we might have a problem with the air conditioning/heating unit. We called and your claims people were very helpful. Thank you very much for your help. Great Customer Service!!! My review is done.

The reimbursement program is okay, but I am paying for the services of CHW. Didn't like having to spend the time looking for a business to do the work, not knowing their reputations. But, in this case, I lucked out and was happy with the company I found.

Concerned that you are having problems finding a qualified technician to come out to service our water heater. We are concerned about finding our own plumber and being reimbursed. Not getting a satisfactory reason for not being able to find someone to do the work.

The gentleman who came to fix my garage door problem was extremely courteous, very knowledgeable and completed the job he came for in amazingly fast amount of time. He also kept in touch with me as to his time of arrival. I couldn't be more pleased with the performance of this young man. Thank you!

Glen showed up when he was scheduled, told me what was going on and kept me informed of the status of the job as he worked on it. The work he did looks very professional and the faucet is functioning just as it should with no leaks!

They were very friendly and personal also acknowledgeable. They had to order the part and they let us know what the status was while waiting for the part. They were suppose to come Fri but couldn’t make it so they came Sat morning and apologize for not being able to come on that Friday!

Technician was very professional. Had his mask and gloves on when he arrived. Gave good details on the problem and how to prevent it in the future. I would highly recommend him. I would also recommend Choice Warranty to anyone. They have a good customer service and great prices for their service.

Installer of my opener was on time an very professional. Job well done. He took the time and expand to me all about the opener and demonstrated how it all worked. My warranty as well. and very knowledgeable about MY G and the Wifi.

Very happy with the great service I received. Also the monthly price is affordable for me. That is very important. I did research and Choice Home Warranty is rated the best in the industry. I am a senior citizen so cost and reliability are important to me.

I noticed my air handler continued to run wouldn’t turn off. I went online. Entered new claim which is very easy process to do. I received an email followed by a phone call notifying me of my claim. Within probably an hour I was notified I had an appointment for the next day.

I contacted Choice warranty to fix a leak in my toilet. They sent out a plumber. The plumber wrote up what needed to be repaired. The claim was forwarded to another plumbing company. One week later another plumber shows up and says he has to evaluate the needed repair. He said he must submit a claim and it would take 5 hours to receive an answer. He could return the following day. This toilet now has been leaking for 2 weeks. The first plumber already did that and had it approved.. He said he had to submit a claim and he was sorry. I called the Warranty Company and they said he would have to submit a claim all over again.. I asked him how much it would cost me and he said $325.00. I was upset and told him to go ahead and repair it.

The technician for "Thrive Maintenance & Refrigeration Service" came and resolved my heating (downstairs) issue in short fashion. They was suppose to arrive on Sunday 12/06, but after writing to CHW he must have gotten the message; and even though the technician and I communicated via text several times they came and took care of my problem...

We needed a celluloid valve replaced. The repair appointment was made within 24 hours or less and the repair completion within a few days. Rich from Appliance Plus was the repairman. Between Choice Home and Rich they deserve five stars! Thank you both!

We are very hopeful that the service we might need is as good as the way we were helped in getting our new warranty set up. The contact person was very thorough, helpful, and answered all of our questions clearly.

My service contract states my service fee is $65, however during my conversation with Customer Service Rep today, I was told my fee increased to $85.00. I am not happy with the increase for my service fee. One of the main reasons for my decision to switch my Home Warranty to Choice was the affordable rates, that is no longer the case. I might take look at my old company that charges $75.00 service fee.

We pay insurance for a reason. When something breaks down the insurance company should be swift and considerate of all situations. I called this company about my air conditioner on Saturday the 5th of Dec. I received a call about the circumstances on Saturday and haven't heard anything since then. I received an email stating that if I wanted to pay for the serviced myself I have the option of doing so and get reimbursed. WHAT? Why am I paying insurance if I have to pay myself? This company has 48 hours to cater to my issues.

Our upstairs heat went out and I submitted a claim to Choice Home Warranty. Got an email saying they would have someone contact me via email with appointment date and time. After 7 hours of no response I sent a follow up. They found me a contractor to come take a look at the unit. Appointment was for 4 days later, so in December in Virginia with no heat upstairs where the master bedroom is. The contractor was able to come out 2 days early so that was good, but that was on him not Choice Home Warranty. He said that the refrigerant was low and needed to be recharged. Said that he thinks the outside condenser coil is leaking (no leak test performed). He then submitted to Choice Home Warranty that a new condenser coil was needed and that mine was leaking.

I am thanking to have two properties with Choice Home Warranty. When I have called for problem I always have someone answering the phone kindly and respectfully. Excellent customer service. I have already talked to many other people about the Choice Home Warranty.

I rate CHW #1 in my book. They never let me down and was always concerned about any of my claims. CHW I wish I could give 30 stars for a job well done. The passion of the customer service team outstanding. The quick response to any of my claim was quick and easy. I love how you can go to the website and submit a claim and in a matter of minutes get a response.

My washing machine bleach dispenser was not working, I called Choice and they sent a technician within the time frame stated by Choice, the tech reviewed the problem and ordered the part and replaced it three days later. The dispenser still didn't work, I called Choice to let them know. Two days later the same tech came looked at the machine for ten minutes (did not say a word like the first time) and then said I need to order the part. I then received an email from Choice stating in lieu of fixing the machine they are offering me a sum of money. The sum was $250.00 less than the cost of a replacement machine with the same features. Be careful when taking a contract with Choice. They don't replace appliances.

Gave good price based on our existing policy and matched the price to the new one. Was quick and resourceful. We used the service few times for dishwasher and had good experience with the technicians - we had AHS for previous house, both are comparable.

It was a good experience dealing with my case manager. He took his time with me and got me enough money to get a new washing machine. He was polite, understanding and explained how the coverage works and even told me when I could expect the check to come in.

Thank you for fast action. I am waiting to hear from the Plumber to fix my issues. After my service I will be able to give a more accurate rating on the beginning to end actions. Hopefully this will be soon because I did not know my furnace will not work without water. So it is very cold right now.

There was water pooling inside the dryer and was not diagnosed. The issue is more with Choice than with the provider. This was more of a defect caused as a screen was installed which should not have been installed and causing buildup and not due to a maintenance issue. I was told vent will be covered when I first opened the claim and when I called back was told only machine was covered after claim denied.

Have posted a recommendation on my FB page for your service!

The technician that came over to repair my oven, was very professional and immediately knew what the problem was and ordered the part and came today to install the new part. He placed a call to me prior to arriving. I have had several calls utilizing my Choice Home Warranty over the last 2 years and highly recommend this company, very professional.

Very pleased with service. Was done in a very timely fashion. The gentleman who did the repairs was polite and efficient. Easy to communicate with him. Would highly recommend Choice to friends and relatives. Have already told some people about the company and that I was very pleased with all aspects.

Keypad on range not working, it was determined not worth repairing and was given a check towards purchase on new range. Very fair assessment. I found service technician to schedule a quick appointment which was much appreciated. He then contacted Choice Home and within 2 days I had their evaluation. Very prompt.

I had to wait 10 days to hear from you about my hot water heaters, which by that time I had to pay to get them myself, your heater guy fixed a part and beat the dust out of another, and then said he did not know if you would pay for that part either.

I was pleased with the urgency placed on my request. The technician came on time as scheduled, he was very polite and friendly, he took care of issues in a timely manner. Also received immediate response from CHW. Have Thanks nothing else to write for now. I will be happy to refer a friend or 2.

My heater did not go on. i suspected the pilot light was out but decided to call for service just in case it was more complicated. I requested service Sunday night was informed service will be provided on Wednesday by a firm far from my location. I could not wait in this cold temperature and resolved the problem myself. Service should be provided within 24 hours. I cancelled my request.

It has taken since 10/10/20 to get my washer repaired and will be complete on 12/17/20. The A & E service technician was outstanding but the length of time it took to have a competent service technician complete this job was terrible and yet your company kept taking my monthly payments. Another delay like this on any future outages I may have will result in my cancelling my contract with you.

The repairman was very good at his job, took his time, examined every part of the washer. Did not care for what he told us the problem was. But he was honest and upfront with the job. Also courteous. We were told no one will fix our washer, as the parts would cost half the price of a new one and labor would cost just as much, as the whole washer would have to be taken apart. The washer, an LG was only 5 years old.

Our washing machine failed to operate, could not be repaired and hence needed to be replaced. A case manager was assigned within 1 business day. The case manager resolved the claim to my complete and full satisfaction and handled all the issues very professionally to my complete satisfaction.

Plumbcraft knocked this service call out of the park! My appointment was set up for the next business day. Communication about the appointment and tech arrival was fantastic from both parties. Technician Ben was very professional and arrived in a clearly marked company vehicle. Ben took the time to explain the problem and what repairs were necessary to fix it.

Dryer was not drying our clothes. We contacted Choice and we quickly got a call from Elite Appliance. Keith was at our house at the time we agreed on. He appraised the problem and told us what was next. Very professional and friendly. Very satisfied with the service we received from Elite Appliance.

Great service from the technician today. He found a leak in our kitchen incinerator and immediately replaced the appliance on the same visit. We appreciate the expeditious service and response from Choice Home Warranty; they booked an appointment within 24 hrs and helped reduce the damage this incident may have caused.

Since I purchased a policy, I was hounded by solicitation calls for at least two days from numbers all over the country trying to get me to sign up for a policy. I'm left wondering now if I've not made a mistake based on a B- Better Business Bureau rating I saw when comparing Choice to other providers in this area. I'm left wondering what my experience will be like when I have a claim - when I'm in need the most.

Choice Home Warranty was very responsive, professional, understanding, and respectful. Choice Warranty set appointment within a few days. Problem was resolved Within an hour of technician showing up.. Very satisfied with service. I would recommend to my friends and family.

The technician who came to my house was very knowledgeable and pleasant. As far as Choice Home Warranty is concerned I’m totally disappointed with the company and I will be canceling my contract and letting everyone I know what a scam your warranty is.

Maurice was very friendly, well informed, explained coverage well until I was able to received policy, answered questions, and was pleasant to work with. I received a welcome email from him and a policy email. I also received a telephone call from someone to verify my address. I can't remember his name, but he too was very pleasant.

Ronald ** was incredibly nice, and helped to lock in a great rate for us! He very patiently went through different coverage options with us, to help find the right option for our household. Ronald, thank you for making this experience so pleasant.

We just signed up this afternoon and the salesman was pushy and rude to my wife, if this is the type of service we will receive from your company we are wondering if we should cancel our policy. Thank you!

I am not happy with your replacement policy. When my ceiling fan broke you relaxed it but when my dryer broke and the parts couldn’t be found I only received $300 toward my least expensive gas dryer that I could find for $648. The last company I dealt with was total protection who replaced my dishwasher including someone to install and remove my old one. It didn’t cost me anything extra for the replacement for the same make that I previously had. I bought a three year policy and I have to wait 30 days to get my money to put toward a lower graded gas dryer. I will not recommend this company to my friends! I had to wait 5 days to talk to a case manager.

It was very easy to schedule an appointment for someone to take care of my home issues. I am having trouble with my dishwasher and my bathroom upstairs. I didn't have to wait long to speak to someone. The customer service rep was very kind and patient. I will comment on service after the issues have been resolved.

Iron Mountain Construction was prompt on getting to the house after making the appointment in a timely fashion. Stayed as long as it took to get the problem resolved and resolved multiple issues. Would highly recommend them as your next plumber.

I submitted a claim regarding electrical issues I was having. I got a reply email within a couple of hours that an electrician had been assigned to me. The electrician who came out was friendly and knowledgeable and was able to fix our issue.

I would gladly recommend your company to others. My experience with you has been wonderful. Regarding this call, I placed a service call on Saturday afternoon and within an hour, not only did I get a call back from Choice with the name of the service company who got the job, but I also got a call from the company with a date and time for the service tech to visit my home. Your service is great and I would have no problem recommending you to friends and family. As in the past, Choice and whoever gets the job assignments are polite and knowledgeable and they do a wonderful job.

I called and reported my refrigerator was broken before Thanksgiving. It's now Dec 07 and I am still without a refrigerator. I was.offered compensation cash but it could take up to 30 days. I need a fridge. I was offered a replacememt but after a consultation on the 8th. I was told I could purchase a refrigerator and be reimbursed but if I could afford a new one I wouldn't need insurance. Very dissatisfied with my service. No rush here. Take your time.

Service technician was very professional, pleasant personality and knew very quick what the problem was and needed to be order so it could get fixed. At this point we are waiting for the part to arrive so he can come back and fix the dishwasher.

Had a heating issue, the online process of the claim was very easy. I was contacted within 45 minutes and an appointment was set up the same day. When the technician arrived he diagnosed the problem and the part was ordered and should be here in a few days. Great customer service and the technician was very professional. Thank you.

The Technician that came out was great. He actually called and came a day early which was great by us. He was knowledgeable and very nice. I was so sad that the first company assigned never showed up or even called. I'm glad it wasn't an emergency because it took 2 weeks before someone could come out and it will be another week before it is fixed. Makes me not want to renew the contract when it comes up.

The technician was early and knowledgeable! It was determined that the part made it uneconomical to fix my dishwasher, so I quickly was told that I would get funds towards replacement. Great experience and didn’t need to jump through hoops.

If everything has to be handled by customer resolution department, as I have been told over the last FOUR calls to simply move my service, then you should have that option on the main menu. Sitting on hold for 15 minutes just to be transferred again and sit on hold more. Opted for call back option on 3rd call and NEVER got a call. Can someone who knows how to "Resolve" this issue of changing my address please call me back at **.

We have yet to receive the services. Claim has been placed and still waiting for the vendor to fix the complete the work. We are in touch with the Choice home warranty. They have registered claim on our issues. Thanks. Rasendra **

Very bad and unprofessional technician, 2 tech came in giving different diagnostic. The first tech Charles G. Said machine was fine but did not do anything at all. The second tech Brian G. Said he had to replace everything. Another tech the A/E factory service sent here by mistake said the problem was the only the board. Choice case manager never contacted me nor answer my many many phone call. Her name is Aline **. Washer still broke. If choice is not fixing it, by sending a more reliable tech please refund my full premium. I have choice in my property in Orlando and I’m very happy with the service, please fix my washer. It only need a new board.

Kept getting error code on fridge Control panel. Called for repair - they scheduled Repairman for the next day (the day before Thanksgiving!). Awesome response time every time I have needed them! So glad I switched to Choice several yrs ago. (Unlike company I used before- was lucky if I could get help from them within a week). All Repair people are very polite and do a great job! I refer all my friends to Choice.

Rarely do reviews, but I have nothing but great things to say about the service that I received. Martin, from Young’s Water & Sewer was on time, affable and very professional and knowledgeable. Martin was fair. At no time did I feel he was taking advantage or try to sell unnecessary products. He was safe, being careful to adhere to safety in an age of covid. He was careful to stay masked, keep a good distance and even offered to remove his shoes. Best of all, he went out of his way to fix my plumbing needs, going out of his way to travel to Home Depot to get materials. Needless to say, my fixtures work perfectly! I will definitely be using your services again and would highly recommend you all. I can’t say this for other services. Again, thank you!

Daniel from OSP came in and knew just what to do! He got it done quickly. He was a joy to Talk to. Excellent service. Choice Warranty is easy to use. You just call, tell them the problem and they do the rest!

The response to my problem was excellent. I was so surprised with the quick action. I called in the problem on Friday morning and the technician came Friday afternoon and fixed the problem. He even went out to purchase the needed parts.

I have been a customer since 2015 and this year I have felt the company is being cheap. I made a plumbing came and was denied so I asked for a appeal. They sent the plumber over and denied the repairs. I have been waiting a little over a week for them to send a Refrigerator repair man. They do not replace the appliances with fair market value.

Updated on 01/23/2021: After a visit by a vendor that was supposed to take of a un functioning heating unit in my hose, it just went bad a few day later. I brought the issue to CHW, and within 48 hours same technician was assigned to fix the job that needed more attention in the first place. I think this was a great service from CH Warranty.

When system not working my understand is if you have insurance is covered. That’s why you bought coverage like when you buy coverage for car anything wrong with the car they fixed. They don’t asking questions, "Did you put air in your tire" or "You didn’t change the oil filter that’s why we are not covering." Such an example.

Yes I’ll call Choice Home Warranty at 5 o’clock. This morning 7 o’clock they had me set up with a technician to come by tomorrow and I think this is very great service and I appreciate it very much and continue to service your clients like you did with me very good. Thanks.

Have not gotten a fair answer on my claim. Dragon plumbing tech recommended replacement of water heater. CHW is trying to not commit to the recommendation by blaming old calcium build up of which I was not aware at the time of home purchase 3 yrs ago.

He said that he do not have time to do so. I called his office and talked to his "Boss" but he did not want to do anything. So he left. And now I have to deal with it myself. (I am communicating from California as I am not allowed to fly back to ST Louis.) By the way the person did not forgot to get the $45.00 PAYMENT. Sincerely Chaim **

Called Choice Home Warranty on a Friday afternoon for one of my heaters not working. Within 10 mins I had an appt set with a local company (5Star HOME SERVICES INC) for the following Monday. Less than 5 minutes after I hung up with Choice Home Warranty, 5Star Home Services called to confirm my appt and actually moved my appt to the next day at 9 am. The tech from 5Star showed up Saturday morning, he was very friendly and got everything taken care of to the best of his ability (he had to order a part). Choice Warranty called me later in the day to schedule the tech to come back on Monday with the part. I'm happy with the service, everyone was very responsive and there were no hassles with anything.

Within an hour of my request they had someone scheduled to come out for my project. I really appreciated the prompt response. The service technician that was assigned to me was also very responsive on her timeline of arrival and post work follow up.

My dryer stop working. Choice Warranty got right on my claim & keep me up to date on what was going on. When repair person arrived he was very perfectly told what was needed & his recommended repairs. Sent report to choice & the next day you sent me e-mail telling me you are sending a check to replace my dryer. Thank you very much Robin. Arizona.

Placed a claim on Thursday evening and plumber came the next afternoon. Had a stoppage in main clean out line. The tech stated claim was denied when he was diagnosing. Quoted $350 to snake then $250 to camera and he thought our main line was broken (without snaking yet). I advised him just to snake and see if roots come up on the snake. He charged my credit card $68 for the service call fee and $353 for the snaking.

Professional, on time, courteous. Technician explained the issue and kept me up-to-date on the job progress. The issue was not covered by the plan. It was more of the maintenance type and I ended up paying for the service call and the adjustment of the garage door, instead of replacement of the broken part. I was not aware that the insurance would not cover this. Other than that I am satisfied.

Thursday, Dec. 4, I waited from 3-8 for a repairman assigned by CHW who never showed up. CHW reassigned the repair on Friday, Dec. 4. That repair was scheduled for Wednesday Dec. 9. For fear of an electrical fire, I could not wait six days. So I paid for the repair myself.

I was very pleased with the handling of my claim. This was my first claim filed with your company & the plumbing company you selected was PROMPT, COURTEOUS, WORE A MASK AND WAS ABLE TO FIX MY PROBLEM IMMEDIATELY. The response times to my claim was very quick. I am very very HAPPY with your choice and with mine. THANK YOU SO VERY MUCH!

The guy that came out to work on our furnace doesn’t exceptional job is very respectful and very knowledgeable. Would recommend him for anybody’s service that they need. He spent over two hours here figuring out our furnace problem and fixing it to our satisfactory.

Needed new stove. Needed it in a timely manner. Your process did not move fast enough. This is 3 strikes. I will not recommend Choice warranty for anything. I am a new home owner. I thought y'all were supposed to help owners with big repairs or replacements. So long story short, we had to by a new stove and pay for repair man to come out without the help of a company that is supposed to care. Thanks for nothing. I hope the people in charge sees this.

Very satisfied with technician exchanges, dissatisfied with amount of time technician had to wait for authorization. He showed up at 8 am and still had not received authorization at 3. I had to recall CHW to see what was taking so long. Hopefully he will be able to fix it tomorrow. Will finish survey once job is complete.

He was on time and courteous. He addressed all of the issues. He fixed the heating system and thermostat issues. He also gave me a business card if I have any issues with the work that he completed. I will definitely recommend this company to complete your hvac service needs.

Choice offer the best value we have ever found in a home warranty. Their pricing is very competitive, and their service is equal to or better than any other home warranty we have used! Give Choice a shot, you will be happy!

Customer service was terrible. I was assigned a caseworker who never contacted me and to this day still has not contacted me. When I finally got someone to contact me the first thing they said was they only had 15 minutes to help me Resolve my problem. So for them to tell me I only had 15 minutes makes it seem like I am not a valued customer of theirs as the person kept telling me I was valued. He rushed and rushed our conversation. When I was trying to explain things to him he was interrupting me. It was just terrible customer service.

There was a rejection, however I filled a claim. I got an email to my case manager. I called the extension was wrong. I left a message and never got a call back. I had to schedule a telecom a week out. Worse service and response ever experienced.

After 3 years with another home warranty company with disappointing service, I switched to Choice Home Warranty. The customer service, value, and coverage are excellent for my needs. I was very happy with my customer service representative, Marcus, who made the entire process of opening a new policy quick and easy.

Kicking out and staying off. Thermostat went completely dark and unit would not run. It became very warm. We called for service on 12-01-2020. Service was scheduled the next day. Cool Fast got the unit running & replaced a defective board. Unit has been running good since then.

Unclogged drain and replaced leaky kitchen faucet. They were willing to greatly explain their work and answer my many questions. Had to work late to fulfill their promise to come, but worked diligently all the same. Had to get an ok from office but was willing to make the request I preferred.

We had a leak coming from an upstairs bathroom down to the living room. We received great customer care and a plumber was here quickly to do the repairs! Unfortunately, we will have to put in separate claim to have the ceiling repaired where the plumber cut into. Overall so far so good. We'll see how the repairs on the ceiling go. To be continued.

They were on time, figured out the problem in minutes, ordered part and will be back this coming week. No mess, no waste just quick quality action. The Techs were respectful, clean, wore mask and foot coverings. When I went online, filled out the forms, I received both email back and voice mail within hours letting me know day and time they were going to be here.

Even though the tech came 60 miles, to perform the job, was on time and work completed within a hour, very professional, good job. Tech, came right in. Found the pump switch was defect and replaced, it, recommend US Master Services.

No heat in these conditions is an emergency. Having a 7 year old with asthma and this cold temperature, and no way to move her to someone because of Covid. With all this urgency all we got is wait for an extra day to have a technician come out. Then get rejected with a reason that is incorrect. There is no rust damage to the unit. The unit was inspected when we purchased the home 2 years ago. We also had all the vents and the furnace cleaned. It's been looked at serviced and taken care of. A 13 year old heat exchanger can crack due to normal wear and tear. Additional carrier tends to have the heat exchangers fail sooner. So I call and referred to a case manager. As soon as I get that email I try to set up that call.... 4 days out is the soonest??? Again we have been days without a furnace, we cannot turn it on without risking to die from carbon monoxide poisoning.

Garage door will not move and chain is hanging. Something popped when I pushed the button to open door. I did not get a copy of the work order or receipt when work was completed. I would like a copy for my records & have called the company directly.

Service is usually within a week. However, when it comes to plumbing issues, they usually cannot find anyone to service. At the last minute, they find someone. But overall, customer service is good. Sometimes they schedule a service technician and I'm not notified in a timely fashion.

Sal ** was very helpful & confident when helping me find the best policy for my needs. Can't really say I'd recommend this company since I've had no claims yet. I am certain since talking to Sal my needs will be fulfilled.

The attentiveness towards us from the service people has been very good. They have texted to let us know about their arrival and how many customers are ahead of us and they are extremely courteous while they work. The new part was delivered the next day.

The technician was good, but the service from CHW was not because the technician was unable to complete the work due to CHW did not authorize the work while he was on-Site. We now have to wait until next week to get the heat pump blower repaired and need to use alternative means to heat our home until then. Totally unsat! Also, had to pay the $65 service fee without the work completion.

Placed a claim for furnace not working, was repaired by Dynomike Solutions within 24 hours. Was kept informed by both Choice and Dynomike constantly. GREAT EXPERIENCE!! Would highly recommend both Choice Warranty and Dynomike. This is what I expect from a Home Warranty company, and I was not disappointed.

Rich services replaced my van with no problem, showed me operation of van and discussed warranty of van. Rich services representative was friendly and very knowledgeable in replacing the van. I would recommend him to others. Rich services arrived in time for appointment.

I was very dissatisfied with denial of coverage for my heating and air unit because copper does not rust, plus I don’t use any harsh chemicals and my unit is still not working. I was standing next to technician when he filed the paperwork and nothing was discussed about rust or corrosion.

Great experience all around. Filing a claim was very easy and simple. Serviceman was dispatched quickly. He came on the job prepared. I feel confident he did a good job fixing the problem. Much better than expected.

Fixed my dryer, service tech did good work and was very friendly and informative. He was here on time and did not take long to fix the problem. I would recommend you and him to anyone. Thanks for your help with this problem.

The technician called to tell me they had Covid show up in their office. He WOULD NOT reschedule the appointment. That is very unprofessional especially with the new CDC recommendations for quarantine. I felt they could at least reschedule the appointment at some later date.

I have 2 accounts with Choice Home warranty. In one I had a hot water heater go bad and in another a dishwasher. For the hot water heater, which it clearly states on my polo is covered up to $1000.00, they denied the claim because of “wear and tear. For heaven’s sake, how much wear and tear does a hot water tank get. It sits there! They denied it. For the dishwasher, they offered me a measles $160 to “replace” a $700 unit and they wouldn’t cover the install. In both cases, it took weeks to get responses, they force you to schedule way out (1 week minimum) and in both cases, when there was a problem with the claim or a denial they put me to the back of the line. There was no effort contact me regarding problems. I always felt that my concerns were annoying to them. Customer service is awful. Definitely canceling my service.

Our water heater went out last night so I called Choice Warranty. They were prompt, courteous and now I am just waiting for my contact so we can have hot water again. Choice Warranty has been wonderful to work with.

Had some issues getting a call back for a while but finally received a call from Freddy (another Choice person called while I was on the phone with him). Freddy pushed a bit hard for me to purchased a multiyear contract but finally we settled on what I felt comfortable with. After the sale, I had a question that I emailed him about. Not only did he email me back within minutes but he also called me as well. Very impressed with that. Since I just purchased the warranty I can't comment on service at this point.

Took tooo long to get contractor. But once got contractor it got fixed in a good way. Contractors got work done in short time-helpful and courteous. Your staff was helpful as could be but put order in on Monday and got heater fixed today which is Friday.

Choice Home Warranty offers very fast response to claims, typically assigning a service technicians within hours of a submitted claim. Submitting and tracking the claims is very easy with their online portal. The claim process is efficient and straightforward, which is exactly what I was looking for in a home warranty.

I called CHOICE Warranty about three months ago because our refrigerator icemaker would not dispense ice. After a technician came out three times and was not able to fix the problem, we never heard from the technician again. I called CHOICE and they assigned another technician who determined that there was a short in the door of the refrigerator. This claim was then denied and choice home warranty said icemakers and its parts are not covered. I have no idea why they wouldn’t deny my claim when I first filed it instead of making me spend over $130 and 12 hours of my time waiting on technicians.... I am very disappointed as this is now the second claim denied.

I renewed for 3 additional years and I am not getting a return for the investment. This is the second occasion where CHW does not cover the repair. The first time I had to pay $500 for the repair and now $325. This is not what I signed for!

My order was processed within an hour, and the service was ordered very soon after that. The technician was friendly, prompt, and very knowledgeable of what was happening with my dishwasher. I only have to wait one week or less for it to be repaired.

When I called with questions initially and the young man was awesome at answering all my questions. As the conversation went in I felt almost bullied to purchase additional things. I felt so bullied I pulled back from paying what I initially called for and opted for something cheaper. I don’t do well with aggressive and bullying salesman. I suffer from anxiety. When I told the young man that he was bullying me he said, "I’m not bullying you. This is what you called for to get protection for your home and I’m offering it for you for three years." I felt a little defeated after hanging up.

My appt was from 7-11, tech mailbox was full, customer service said he was running late, now my appt. was from 11-3. Received no notice about tech running late or change in appt time. Tech said his record had appt time 11-3. Poor customer service by CHW.

My furnace went out on Tuesday so I called a claim, they scheduled me for the next week scheduled maintenance from Kingdom First Heating And cooling. I called the guy to see if he can come out sooner than next week and he tried to put me in the cancellation list and he came out later that evening to get my heat going and the next day he repaired my furnace right away. I give the guy (Lewis) a lot of credit because he made sure that we get our heat going on a 25 degree weather that evening.

Technician was extremely professional with his demeanor and dress code. He contacted me prior to the service visit and kept me informed of issues of which needed to be taken care. I would highly recommend this gentleman to do work again.

Great Customer Service. The tech did a fantastic job. I'm very satisfied with the work. Thank you. I will recommend Choice Home Warranty to a friend or family member. I am very please with the customer service rep. They answer all my question will all respect. I felt very please with their time and patient. Overall I really had an great customer service experience.

Very satisfied to have an honest person. After purchasing 4 contracts and and sending 4 more your way, hopeful to keep sending friends and family to you. My two sisters have already renewed too. I hope to ask for Friendly plumber again.

The plumber was on time and quick. He performed his job well. However, he had to leave because Choice would not answer the company’s calls to approve the actions that had to be taken on site. Because of this delay, the plumber returned a while later and caused my wife to miss a work meeting. Again, the plumber was fine, but I’m disappointed in Choice for not answering their phone calls.

Very happy with technician, knowledgeable, efficient and pleasant. He identified the problem and was able to complete the work quickly because I had the part needed for the repair. I rated the experience 4/5 only because I was disappointed to be charged $45 (not blaming the technician) when I furnished the $3-4 hundred dollar part that would have been an obligation of the insurance company! Granted, I had the part ($100) due to a neighbor purchasing the part and then deciding to replace his furnace entirely. Your thoughts?

When I found out the broad time frame for my service technician to arrive I called because I couldn’t be available for the whole time. He suggested shortening the window to a time I could make. When here he was friendly, efficient and even noticed that my oven door handle was loose, tightened it and showed me how.

The agent seen to be in a hurry. I am a senior citizen and not as sharp as other customs perhaps. Tried to ask questions to determine what plan was best for me. His answer was not as clear as I expected.

Put in my claim for a water heater on the 3rd of December and now you tell me you can’t fix it until the 12th because of the virus. Very upset. Will be canceling my policy if this isn’t taken care in a few days not weeks.

Choice contacted me within a few hours with acknowledgment of deployment of a technician. Best 1 Plumbing contacted me within hours of appointment schedule, they made a courtesy call a few hours before my appointment. Our technician was so professional and knowledgeable! I’m a retired California Real Estate Broker and have dealt extensively with home warranty companies for my clients and of course my personal experience with my own homes. This experience has been right at the top of perfection! Best 1 Plumbing Rocks! Choice Home Warranty Rocks!

I don't know yet outcome. He adjusted temperature set of ovens. He said if this work you need a new oven. If doesn't work will see how good the warranty is. For now I give you 5 stars. But will see what outcome is in next week or so.

The ice maker wasn’t working and I called to see if it was covered. The man said it was covered and filed the claim for me. I got a message the next day from the Tech assigned and he came the next day. He found the problem and fixed it in 15 min. I am very happy with Choice and will recommend them to everyone I know.

Water Heater ruptured and we had no hot water. Contacted Choice and placed a claim. Butler Plumbing contacted me and arrived within an hour. Verified the problem and were able to get with Choice and replaced the water heater later that afternoon. Great Service on behalf of Choice and Butler Plumbing. Thank you both!!

I replied to an E-mail msg. about this service. I received E-mails and many calls from different people. I answered one call, had the service described, discussed some options and decided to buy the service. Hopefully I will be satisfied with the first service call I have to make.

We Called for a garbage disposal that was not working. We got prompt service. Disposal was replaced and working again. We were very happy with service. We would highly recommend this warranty service to anyone who may be searching for one.

They are quick to dispatch a technician to verify that the appliance is indeed broken, but service ends at that point. It has been several weeks since the initial service call, no repairs have been made, no repair dates have been scheduled, no follow up whatsoever. They do not answer the phone on the service line, but if you call sales they will promptly answer and then forward you to a machine. They subcontract to LIV Smarter who has no visibility on repair timeline as well. Buyer beware, not worth time, money or energy. This is a pure scam.

Thus far every time I've tried to make a claim there is some reason CHOICE Home Warranty can not repair or replace. 1st it was a refrigerator which needed to be replaced. However it is NOT my primary refrigerator and was NOT covered. I was told it could be for another $35.00 per month. 2nd it was a leaky faucet that would NOT be repaired because it wasn't a mechanical failure. 3rd, it is a hot water heater that would NOT be covered because a ruptured tank is not a mechanical failure.

Case manager Jamie ** and Nicole ** are very unreliable people that you have working for your company. They do not give call backs as promised. They don’t provide accurate information and lie. This has been a horrible experience. I’ve paid for my warranty coverage for 5 years and this is the first time I’m using it. It’s been the worse experience I have gone through.

The repair man has not arrived at my property yet, but customer service so far is awesome. After speaking with the customer service representative I was so please with her I could not wait until the repair was made I had to submit this asap.

My water heater is leaking. I called to file a claim. I told them I want a certain plumber that was sent for something else. Choice sent the wrong plumbing company. After telling Choice, I still haven’t gotten approval. I’m now several days without hot water. The plumber has been trying to work with Choice, but is also having no luck. Still waiting approval.

HRS Garage Doors, Kingman, AZ were very efficient in notifying when the technician would be out. Darren came out, was very professional and had a great attitude. He determined the problem and came back in 2 days to install a new one. I highly recommend this company.

I called and reported my roof was leaking. I've paid extra to insure my roof as I haven't any other items you insure. Like air conditioner etc. Please reconsider and pay for my roof that is leaking in one spot of my living room. If not I want a refund of all my payments I've made which is over a year plus interest. I wonder what BBB would say. You sent a tech out to check my roof, that's why you got a 3 on service.

You have never covered anything that we reported. The technician I paid for was wonderful. Waited forever for any response. Didn't take information. I tried to provide for the correct help. First from Friday to Monday no heat, then sent company that doesn't service radiant heat. Finally Wednesday it was fixed, no help from you. Looking at other options. I see Choice has been sued for denials, I have no doubt.

Hopefully I never get to use the warranty but if I do and it is anything like the service I received from Trey during initial signup, I have no worries! Signup was smooth, easy, and painfree! Trey even went above and beyond and moved up my starting coverage date!!!

I was pleased with repair but not pleased with how he left my toilet. He told us not to use it for 24 hours. We closed the door and did not go into that bathroom until the next day. When I went in to clean up I noticed he put longer screws in to bolt the toilet down and left the bolt covers dangling. This just did not look right. I called him to see what he could do. He told me he would come back and cut the bolts. I am not sure why he did not fix this properly before he left. I would have given 5 stars if he had fixed the bolts correctly before leaving my house.

Latasha was very pleasant. She was very detailed in answering my questions. She took the time to explain to me the difference between the warranty I have and Choice. Her knowledge and customer service was superior and I was sold.

Showed care and concern about the required maintenance and explained why and what he had to do. Took the time to show us the leak at the crosstee. Choice Warranty has great workers who are prepared to provide the required repairs.

You shouldn't rush anyone into making a decision, especially a senior. My first experience 12/2/20, not so good. My experience today 12/3/20 was very good. I am looking forward to good service. Thank you. I will be telling my friends. Thank you again.