Choice Home Warranty Reviews

Made arrangements for technician to come. Got e-mail that appointment was changed to a time I couldn't accept. Had to call to get rescheduled. Tech showed up 3 hours past the end of the appointment window and told me that a part I could have ordered and replaced myself was the problem. He has to order the part and I'm awaiting the call for him to install it. That's at least 3 weeks without a dishwasher I might have been able to fix in less than a week. They are also very annoying about making sure you review even when you tell them no.

Mr. Clogged technician came to our home to check our garbage disposal and found that it couldn't be fixed and call in to get the approval of a new one and CHW did approve it so they was able to fix it the same day. We were very please with Mr. Clogged work performance. Thanks.

The tech that arrived was courteous and professional. I was disappointed with the claim manager’s attempt to blame final decisions on what is allowed as this was a slightly different circumstance. No one assumes a property and pulls out major appliances to view the rear if they seem to be working correctly. Choice Home would be best suited to have an escalation team beyond the case managers. Having the ultimate authority solely rest at that level is very unfortunate.

I think the payoff was fair. You can't expect full replacement value because of depreciation, so I think what you are giving us is a fair amount which we will put toward our new washer. The technician was courteous and thorough.

Unfortunately the Service Technician was unable to correct the problem. Since he had to pull one of the toilets, the Warranty did not cover the work. I was not only out the $225 service fee, but I still had the problem!

The request was cancelled, because I found out that the Gas company had turned off the gas without alerting me, due to a leak. I have a gas dryer that was working but not producing heat. The Choice staff was very helpful and scheduled a company to address the concern immediately.

Technician came quickly and fixed our washer! Great service! He was very friendly. He explained what the problem was and how to prevent it from happening again. I would definitely have him come back again. I thought I was going to have to wait a couple days and he came within the hour.

Technician arrived 3 days early due to a cancellation and was very professional and accurate in diagnosis. He explained what was going on and acted quickly to process claim and get parts ordered. He is scheduled to return this week once parts have arrived.

Technician examined stovetop electric range. Incomplete information given to him before his arrival that did not include the bottom oven. Ordered parts. Expected to be delivered Nov 4. If parts are not unavailable I will be contacted. Gee I hope it doesn’t interfere with Thanksgiving.

The technicians who installed it was okay, no issues with him. They replaced my disposal with a smaller one. I had a really nice Evolution 2 model that was only about 2 years old, it was replaced with a smaller, Badger 900 unit. That was pretty disappointing. I guess it was okay because they replaced it the same day, but my wife was not too pleased.

I was pleased with the technician who came out. He was friendly and quickly diagnosed the issue. He even offered to take his shoes off. Unfortunately, the cost is not covered by the warranty. I was disappointed that the warranty does not cover the repair as I do spend a significant amount of money on the warranty each month.

The service is always good. The people are very polite and claims it done immediately. Service is amazing. I’ve been using you for the last eight years and I still love it. I will continue to renew my policy with you people. It’s absolutely awesome.

The technician that came out was very professional and courteous. But the denial of my claim is absurd. I have had multiple claims for the same issue that would prevented total failure of my a/c system if correct in the beginning. Now my system has totally failed and my claim has been denied.

The technician sent, Mario, is a very knowledgeable and professional person. He has a customer-friendly attitude and listens to every word. His work is highly efficient and, at completion, I was worry-free. He took great care of our pool and I would highly recommend him for all pool-plumbing needs.

I have reviewed the policy and it is not what I was lead to believe was covered under the policy contract. I wish to cancel my policy as soon as possible and request a full refund. The items that I thought were covered under this policy are not covered. I have a policy with American Home Shield which covers a lot more items than described in policy contract without a lot of exclusions. I request a full refund. The exclusions were not explained to me at the time I took out the warranty.

I got a call within 2 mins of entering in my information! Super awesome! My customer service guy helped us a lot with great deals and all! We are now covered for the next 3.5 years with really good rate. It’s our first time owning a home and we couldn’t be happier finding this type of coverage.

Called to have someone come out and service our washer. Called customer service and am waiting for service to come and fix the washer. I am not satisfied since the rep stated that they cannot find the washer we have.

WE were offered 395.00. A washer will cost $850.00. I would expect a lot more. I am 84 years old and so is my wife. On limited income. I came back to you from American shield. MY son just had a washer replaced with american delivered to his home. NO CHARGE. I expect you to do better than what is offered. I plead with you for help. JACK AND BEVERLY **

Person was very good about letting us know when he would be there, and explained what he was doing and felt confident that he knew what he doing. Showed up on time and made sure to keep the area clean.

I had Choice Home Warranty insurance with this company and they suck at their service. Please do not get into the talk from their sales agents as they will do best to get you signed up with big promises and fine prints term agreement. The main intention of this company is definitely not a customer service as they will not cover any of your appliances repair or exchange they promise during signing you up.

I have had this warranty for the 3 years I have owned my home and this is the third time I have submitted a claim. They are awesome to deal with! There are no extra fees or hidden costs. They have reputable repairmen and if it isn't right the first time they will be back with no additional cost to make it right! I love my Choice Home Warranty!!

Updated on 11/21/2021: The owner (Adonis) of Below Zero Heating and Air Corp shows genuine care for my needs and called to follow up to make sure all was OK> and you are very lucky to have them as one of your vendors in Jacksonville, Florida and I have recommended them to several people already. Just excellent!!!

Told Choice the gas company detected a leak in the range supply line. They charged me the $75 deductible for a service call that said the gas line was leaking. Was told gas lines were not covered. Hello, I knew the supply line was leaking, if it was not covered I should have been told prior and not charged the deductible. I want my $75 back!

Needed someone to come and get my heating unit running properly. He responded promptly and came out to service my unit the next day. He was knowledgeable, patient and took care of the problem so that our heating unit will run properly.

Not happy with the clauses. I strongly feel a goodwill gesture should have taken place if full coverage was out of the question. I was not asked how old the water heater or my appliances were when I signed up. Never again!

Oct.16, 2020 Friday service rendered. Excellent customer service... 100% customer satisfaction, professional employees. No gaps in the communication among Staff and client; everyone in same page...the follow-up call was fast from Choice Warranty and the technician company. Kudos to all... Worth trying the company... FINALLY, cancelled the previous home warranty contract today 10-19-2020. More power...to my new home warranty company.. Rosanna **

I put in a claim 2 months after getting your service. You stated it was pre existing. I had 2 home inspections done 3 months ago and all was working correctly. The claim was denied. It wasn't preexisting if it was working correctly.

Beware! I too, had a horrible and miserable experience with Case Manager, Candi **. I pay extra for my warranty plan so to add on my Water Softener. When I first called Choice about issues with my Water Softener, I was assigned to a Case Manager called Candi. At first, I foolishly thought that this was great, this company is getting my claim escalated to a decision-makers who will help me! Oh, how wrong I was. After trying for 2 days to reach her by phone, Candi finally responded. In order to shut me down, she stated at first that Choice does not cover Water Softeners. When I assured her that mine was covered, and told her to actually look at my contract, she put me on hold multiple times to scheme with her co-workers to invent a reason to deny the replacement, or even the repair of my Water Softener.

The technician that arrived at my house had a lot of useful information. He was extremely knowledgeable and was quick to figure out what the issue was. He corrected the issue and informed me on ways I can fix this myself. I will just call in next time I have an issue!

I’m satisfied that I got someone on the phone and the claim is in however I still haven’t heard from anyone about fixing the issue. Also I had other questions and Jules didn’t seem to be able to answer it. She sounded like she was reading from a script. I’ve also emailed Choice with the question weeks ago and never got an answer.

Your website assumed that the address I am buying a warranty for and the billing address for my credit card were the same, which they are not. So you just charged my card $915 to buy a warranty for an address in CT that doesn't exist. And it's been 20 minutes and I still haven't gotten a confirmation email from you, so it seems like I'm going to have to call your hotline to figure this out, which is extremely annoying.

Great service. On time and very professional. Explained what was wrong and what needed to be done to fix our oven. Tech repaired our oven and it's now working like new. Left our home with everything cleaned up and back in order.

Tony did a great job of making me feel comfortable. He went over all the items both covered and excluded. He was very knowledgeable and found a way to save me some money. Very much appreciated at this time. I would highly recommend Tony.

Al ** was very polite and professional. He explained why and how he was gathering the proper info for our claim on our boiler and did so in a timely manner. I would recommend him to anyone who needed a plumbing problem diagnosed.

My self-cleaning oven doesn't work, and when baking it builds up condensation, and when I open the door water pours all over the floor. Was not happy when you sent a repair who did not fix the problem, told me that there was nothing you could do about the self-cleaning oven.

I did claim around 6AM. I received email from CHW which had scheduled the appointment of service from 7:30am - 11am on the same day. That was a very quick response. The technician did great work. He fixed the problem immediately. I highly recommend CHW for everyone who needs the home warranty.

I called. They sent someone out to fix the air conditioner. They did a good job. I wish it was same day service but they came the next day. Good phone workers. They were able to speak English. I would recommend them to anyone.

The only thing that was bad was I had to wait a week for someone to come out. The place that fixed my dryer was great and they knew what they were doing. They were nice to talk to. I would recommend them for their work.

The appointment was made promptly after I submitted it online. The claim submission process is convenient and efficient. The technician arrived on time and fixed the issue in no time. The technician is courteous and professional. Great service and will definitely recommend it.

I took the money so I could get it done faster. I received 299.99. I could not find a washer for under 449.00 anywhere. A little disappointed. I don't understand where you came up with such a low value. Thank you. I think that I have said enough.

My service enrollment experience was perfect - Bob ** was a perfect rep and sales person and customer service person. The fact that I actually now have a rep I can call and get service immediately is great, instead of how our previous HomecWarranty company did things with a foreign call center that takes hours to answer. Pricing and service is great! And Bob made the experience and enrolling great!! Dan

I was told that my washer was too expensive to repair and that my washer would be replaced. Then I received an email that said I am offered $299 to replace my washer. Then I received a phone call and was told that washers are hard to get because of the virus. And then offered $400. Still I can't replace my washer for $400, so I am unhappy.

Refrigerator was icing up in the freezer section and running constantly. Ice cream melting, etc. Called for service and spoke with an agent right away and appointment was set up for the next day. Very pleased with outcome with Choice Home.

Bill was super nice and very helpful. Turned out to not be a big problem but he fixed it immediately. It was something that was supposed to be done when it was installed. Appreciated that he had mask and gloves on. And also was here when he said he was gonna be here which was even a bonus. Thank you. I’m new to Choice Warranty. When I bought my house in 2019 bought a six-year warranty and so glad I did so far. Hoping it will continue to be this way for future repairs.

The tech found a tiny piece of glass lodged in the pump causing dishwasher to stop. Removed the piece of glass and now the dishwasher is operating ok now. The tech arrived in a timely manner and was very courteous.

Kayleigh was very knowledgeable about letting us know about about what it covered and explains the questions that we had at the time we spoken not to say that we will not have other question later on, but I 'am sure she will answer those as well if we need to reach out to her.

Your Tech was very professional, found the problem. But when they called and sent the picture of the problem with our AC the Warranty Company" stated they would NOt cover it. The AC would NOt work without this wire and junction box being replaced. I've paid $44.00 a month for over three years, never put in a claim. So, I'm dropping them this Monday! And will give them a bad review in Social Media. Your company was awesome! Thank You! I went out bought a new Junction box for $9.87 and fixed the problem myself.

The service personnel arrived at the arranged appointment. They were knowledgeable and quick in diagnosing and correcting the issue. The resulting cost for the service was well under the average service call of any HVAC company. It saved me a good amount of money. Thank you.

Professional and good work. Definitely recommend and happy with the service. Arrived on time and have all the things to fix the issue. Peace of mind now as they offered one year warranty. Leakage issue fixed. Recommend this company and happy with it.

Angel Ac & Appliances came out to check my dryer which wasn't drying. I rely on being able to use my washer & dryer inside my condo without having to run to the laundry mat, so I was super grateful for them having it fixed fast! Choice always comes through for me and will either fix it or replace it which is a blessing!

Heater would not ignite. Jacob from Ultra was the Best Tech and Veronica in the office! I would like to have Ultra/Choice send Jacob out for any future repairs! They are the best, the most responsive, the most courteous, the best service, the happiest, the clean and well presented.

Technician was extremely professional. He came in with protection mask and shoe cover which appreciated. I was pleased with quick time frame it took to get part in and repaired. Good job good job. I would recommend service to a friend.

Good experience with Choice Warranty and with the company that did the repair work (Bob’s Sewer Service). I recommend both! This was my first order through Choice Warranty. I called for service in the evening and they had a repairman out the next day. The person I talked to was friendly and found my account quickly. The company that Made the repairs was very good.

I was very pleased with the ease of submitting the claim and particularly with how little time it took for someone to answer and take care of everything. Your agent was helpful, courteous and professional and made the process (this is my first claim) quite easy. It took very little time for the contractor to get approval and the new opener was installed the next day. Thank you very much. I'm glad I switched to Choice!

Replaced one part. Some problem with notifications of time of service technician arrival. Instead of calling tenant phone number which was given at making an order technician called the owner who is located in another state. But repair was done in very professional manner.

Tech was great. Arrived on time and completed the job in a timely fashion. I would recommend to others for the excellent customer service and quality of the work performed. This is why I chose to go with Choice as my home warranty service provider.

Salesperson was easy to understand and explained everything. Not pushy and very polite. I would recommend. Not many have patience with older people who need a person to speak to because we don’t understand online communication and need detail explanation.

The garbage disposal min the kitchen sink was not working. The appointment with the service company scheduled within one week and the representative came in time and did a very Good job. He made the garbage disposal to work with some of his technical expertise and explained what to do next time if it happens again.

Although technician responding to this claim, Air Professionals, were very responsive, informative, thorough and courteous Choice Home Warranty was and is very unreliable in their interpretation of their contracts such as verbiage and hidden limitations so as not to be responsible for any claims.

My microwave was not working so I scheduled an appointment with CHW. The repair tech came on time, was courteous and knew how to fix the problem. I am very pleased with the way my repair was handled and I would definitely recommend Choice Home Warranty.

Garage door opener was not working. I could not open or close it. I called Choice and within ten minutes I had an appointment for repair. The repair people were early and my garage door was operating in less than half hour. I have only used this service a couple of times but I have always had good service.

The hot water heater start to leak and the people that you sent here it was to be replace and so it was going to REPAIRED. WE WENT 17 DAYS WITHOUT HOT WATER HERE. We also called our claim person and has not return our calls. Peta just said because we gone out your program to get fix and not to wait any more days we got someone here to do it faster. It costed us $1670.00 to get a new one. We also could have one early by the same BUT we waited for you. WE do not know why there was a problem. It was unrepairable and no warranty on it... Waiting for you still.

I ordered your service last week and spoke to two service representatives who both said the cost of service was $45 a month. They took out $45 out twice which is not what we agreed. If this was an error on your part I need to be reimbursed.

!!!!Good service. The contractor was very professional. And he did a good job. I'm very happy with the service. Fast and professional!!.. Thanks!!.. I will recommend. I had American Home Shield. And they never finish the job. A lot excuses.

Just signed up. Rep was extremely knowledgeable. Waiting for contract so I can review for myself. Offer sounds wonderful. Extended it to 5 years plus one year free with $65 service charge. Would recommend To all of my friends. How long before the contract is sent to me?

My LG 5 burner double oven gas range can’t be repaired and it cost approximately $1200 to replace similar stove but only offered $699.99, not acceptable. I should not have to put out 5 or $600 for an insured item, very unhappy!!!!

Washing machine, last week, worked fine, but when it came time to drain, before spin cycle, it did not drain, tech from lk appliance came over, 2 days later, diagnosed problem, and 4 days later, came over, installed the new part, and has been working fine since. Choice has my back, and so happy to have them on my side, thanks, Choice, and LK appliance.

I wasn't thrilled with the several days wait time for a technician to arrive. The appointment window was 11a-3p. The tech arrived at 3:30. Once the tech arrived, he was very professional and competent. The CHOICE warranty system has some holes in its service delivery. CHOICE gives a 4 hour arrival window.

This was our first experience using our Choice Home Warranty coverage. From the initial work request to the completion of the repair, all aspects of the experience was top notch. Assured Air Conditioning is a responsive, extremely professional HVAC company. AAC represents your company well. Anthony ** was polite, dependable, efficient, and thorough in his AC repair. Highly recommend AAC for any HVAC repair.

Very informational and easy to sign up, will definitely recommend to others. Has a wide range of coverage for appliances and home systems. I was given many options for extended coverage. Many home warranties do not have those options available.

CHW isn't a warranty at all. They just take your money and deny claims. Horrible company. I wouldn't recommend it to my enemies. They are not a good company. They came recommended but I am recommending that all my friends and family switch to American Home Shield because CHW won't cover your claims. They aren't in the warranty business.

I left a message on Francis's telephone and sent you all 2 emails to cancel and return the money to my credit card. No one has contacted me back and the charges is still on my card. Call me! The customer service truly sucks.

I have not had a working Freezer since September 29th and it is still not fixed. I would not recommend your company because how long it has taken to fix it. It would be great I could have set the date and time which would work better for my schedule but you all just send it out with no regard at all. Then since July you up the service call fee without a email to explain why.

Super fast service. Filed claim late on Thursday evening and service was scheduled for Friday (the very next day). Excellent technician, very professional and knowledgeable. Couldn’t have had a better experience. Technician had part in vehicle and Choice approved so could be repaired immediately.

Latasha was very helpful, informative, professional and considerate of my needs. She will definitely be recommended to my friends, relatives and acquaintances. Your company was recommended by a friend, however, she has never had to call on you for repairs.

We recently purchased the Choice Home Warranty after our Sears Home Warranty had expired and based on the television ads we had seen we chose this company. Several weeks after the purchase, our dishwasher, during a normal cycle operation, malfunctioned and the rotating sprayer which was made of plastic, came loose during the wash cycle and fell off the supporting arm and onto the heating element. The heating element obviously burned into the plastic, melting it and also ruined the heating element itself. The dishwasher is several years old and has functioned properly through hundreds of wash cycles. It became apparent that the malfunction occurred from years of use of a plastic part and it had worn out.

The number of calls I got for renewing was out of control. I told multiple individuals that I have the offers and will decide and call back. I still received calls just about daily, if not multiple per day. I appreciate persistence, but this was a bit excessive.

This is truly a fraudulent company. They upsold me to a six-year contract. Their marketing convinced me they were a great company. My first claim was a very simple and inexpensive repair to a heat circulator. Their technician was clearly motivated to find a pre-existing condition. They wanted to take my service fee and never return. Claim was denied, until I could easily prove how ridiculous the finding was. Technician then refused to complete the repair. So I’m out $65 with no apology.

They came promptly at 1100. They were very pleasant and knowledgeable. Would highly recommend them. My sink works great and they cleaned up any messes they made. Please keep this company as a provider for Choice. Thank you for great service.

This was the easiest purchase I have ever made. My Salesperson was very knowledgeable. In fact I purchased the 5 year plan which is by far the best deal for me. I talked to a friend that has another home warranty. I have the best deal thru Choice Home Warranty.

I submitted a request on Friday, 10/2. A tech came out on 10/6, but did not touch oven. Stated that his orders was for stove top. I submitted a second request on 10/6 and called and spoke to a rep. I was told that someone will be out on 10/8. No one showed up. Checked E-mail and it stated that no one would be coming out. I called on 10/8, and finally I was given a new date, 10/9. Finally a tech showed up and repaired my oven. I am not happy with the time it took to finally get someone out. I am satisfied with the work.

I just made a claim and the rep was so nice. Can’t say about the service because I would not know until someone shows up and resolve the problem but customer care by filing the claim was excellent. I would be able to say good things about the coverage once the service is done.

Daniel was awesome! He arrived early in the projected time window which was great. Respecting COVID he wore a mask, assessed the problem, got authorization and fixed the issue in less than an hour! He was courteous and respectful. Such timely and personable service is very rare in Las Vegas!

I’ve had Choice for about a year. I’m renewing it now just because it’s more cost-effective however they are very expensive and it takes a while to get some out to your location. No discount or anything for renewing and my call out fee went up 65 dollars.

We were very please with your services. The technician was dispatched immediately and his service was flawless. We had a new garbage disposal in just a few days, considering that it happened on a weekend! We highly recommend the company and the local technician, too!

My claim was denied without explanation. Air Zone A/C nor myself has received a call from CM Lydia ** who was assigned. I only received an email stating she would try to call me. I have left 10 messages, However it has been 5 days of 95 degree heat and sleepless nights. I have spent $2600.00 to Choice on policies only to receive very poor service.

This was a frustrating experience!!!! Everyone I talked to was very nice and willing to do whatever it took to solve the problem. The frustrating part was how long it took to finally talk to a case manager to finally resolve the issue! The original amount to replace the dishwasher was ridiculously low and in order to get the replacement cost more in line with a new dishwasher I had to talk to a case manager!!!! It took forever but I was able to get a more reasonable settlement although not what I was expecting.

I think Choice does a great job with repairs. Not so much with replacements. So far, I have paid for a sump pump because it pumps water from the washer and a hot water heater because the inner liner couldn't be repaired.

Was given bad info concerning my policy which cost me $385.00 instead of the $60.00 I thought I had to pay. After I called and was on hold for 18 minutes, I pressed 2 for a callback and never got the call.

The service people were not serious nor professional. The appointment was scheduled for 11am-3pm, they called me the day of at 7:30am for them to show up at 8:00 am. I disagreed because I had already planned it with the tenant. They said they would come at 3pm. They never showed up despite me waiting for an additional 15 minute time frame. I called and the voice mail picked up. Very bad service. I am totally disappointed and now I am looking for a more reputable Home Owner Warranty company.

Fridge starts delivering water from dispenser and stops. Mr. Alphonso ** showed up earlier than the time arranged but called first. He was outstanding. Love his customer service and his attitude. I would use him again without hesitation. I am very please with Choice home warranty. I have used other home warranty companies and they cannot compare to the wonderful responsiveness I have received with Choice Home Warranty.

Isidro with Universal Repair was great and very helpful. He did a good job and communicated all of the things that I would need to do for next steps. Universal Repair in general was very prompt and responsive, and the follow-up afterward was quick.

While I appreciated getting the information that was given to me regarding the plan and cost, I have never been spammed with so many calls by so many different people at one company before. My phone was literally ringing multiple times every hour by 3-4 different people! And even after I took the 3 year option and made my full payment, 3 days later I am STILL receiving so many phone calls, voicemails and emails from different people about my account. It almost feels like collection calls and it’s definitely invasive and completely unnecessary. That alone is enough to turn someone off of your company completely and that “customer service” model should be changed immediately.

I have worked with a different home warranty company in the past and they have NEVER rejected a claim. Now that I know Choice does this I will go back to the old Warranty company. I chose Choice because it was more affordable. But I guess you get what you pay for.

The technician who came to investigate the issues with our Washing Machine was prompt, friendly and quickly diagnosed the issue. The repair will not take place until next week, but I am not concerned about his ability to repair it accurately and quickly. I was also grateful that he showed care by wearing a mask.

My serviceman was on time, extremely knowledgeable, very fast to diagnose my problem and was very professional. I was very impressed with the technician’s work. I have several policies with CHOICE WARRANTY and have had quick responses to my claims and have all the issues resolved professionally. I would recommend this company to others. I have had another warranty company and was dissatisfied.

The HVAC technician was friendly and professional. Bravo on selecting him and his company and as you state in your, OUR, contract, this is what you do. Get better at paying for the claims after the technician states what is wrong. You failed at this. The customer service informing me of the failed coverage was fine, the person was friendly and professional. CHW, its technicians, its warranty review department, someone up higher failed. They (the HVAC company Newman Heating and Air) performed perfectly, CHW, you have failed to perform.

The washer leaks at time and makes a banging noise. It is a Kenmore unit. It don't do it on every wash. We want to fix it before it gets worse. We thanks Choice warranty for all that they have done for us.

My garbage disposal was leaking water, so I called Choice home warranty and they had somebody come over next day and replace the new one, he did very good job, I am satisfied with the service, fast response and professional, thank you.

Had a issue with my air conditioner and after filling out the claim form online, the next day a contractor was at my home. After detecting the problem and ordering the part and getting approval from Choice, they were ready to repair the next day. Can’t wait to Run the unit a few days or weeks to insure The problem is totally resolved. Very satisfied with Choice as my home warranty company.

My first phone interaction with Ms. Kaylee ** was quite pleasant. Ms. ** is highly knowledgeable, patient and communicative. She explained how the service works in a concise and professional manner and promptly answered all of my questions. Thank you for your time.

To start with the plumber from OSP was prompt, removed his shoes, looked at the toilet seat as it had come loose from the floor, fixed it, checked my shower and tightened the handle. He was polite, courteous, professional and pleasant. Left me feeling very good about the repair.

Brian did a great job of assessing and recommending the needed replacements. He was efficient, courteous and professional. He went out of his way to make sure the correct repairs were made and talked me through the use of the new door. He even called me when he was not going to be here at the scheduled time. I would certainly recommend him again and again.

I'm very disappointed with this service. I never received anything in writing however the salesman advised me when I questioned and wanted verification that if something was not repairable it would be replaced. I questioned the replacement and I was advised it would be replaced with the same or equal quality item. My washer broke down. I had a Maytag commercial top loader which averages between 700 and $1,200. I was offered $299 which I refused. They ended up coming up a little bit however it did not cover the cost of removing nor delivery of a new washer and it did not cover the cost of installation and it did Not cover the cost of an equal or equivalent washer. I told them that I wanted them to replace it as I was told if it couldn't be fixed it would be replaced by them!!!.

My A/C went out on a Sat. night. I filed a request, waited but heard nothing. The following day I filed again. Still no response from a technician. Was then sent an email saying I could go outside to find my own service technician, submit bills for reimbursement. Never heard another thing. Called a repair company and found out that my motor had burned out and the fan snapped. He did the repair, I paid the company, and then started the process of reimbursement.

My sales rep Troy ** was kind enough to walk me through the policy coverage. He was very polite and knowledgeable about the coverages and benefits of being a Choice customer which having my home warranty through a different provider for the past 4 years I was somewhat familiar with the services provided. But the other company failed me this year with a dishwasher issue I had. Being a 1st time customer the years to follow will be the test of your company's service and value to me as a customer and as a general manager for over 30 years I am fully aware that quality, service & caring are the only thing that separates most businesses from others and these things have to implemented through your company, staff and service providers especially subcontracted ones. Otherwise you will lose the customer unless they are looking for cheaper price over quality of service and in that case you get what you pay for. Thank You, Jack **.

The stove was not repairable. Quick resolution but not enough to cover replacement cost. I am disappointed with that. Service was quick and easy as promised. It was easy to make a claim. Not like this review form which will not go through.

Looked for reasons to deny the claim. Even the water heater is an appliance and covered under the contract. When the water heater malfunction and does not provide hot water this is called malfunction and should have been authorized to replace it. I paid for its replacement and labor. The tech from Raydon tried to scam me by saying he can get me hot water within an hour if I paid him $1300. I said no to the replacement. I rejected his offer. His report was a sham to result in denial and as such be forced to pay him to the do the job.

The tech was very efficient and repaired the starter/door problem on my dryer so that I could finally finish the laundry. I do appreciate the service. This is the first time I've had to use my Choice Warranty so didn't know what to expect. I was very pleased.

Dishwasher problem was fixed = water drainage. Plus there is additional plumbing problem connection under the sink ++ water leakage. The Appliance Repair specialist - Dishwasher- couldn't fix the plumbing problem. New claim number is **. For plumbing problem. Under the sink we have non stop water leakage. ++++

We had our home rekeyed. You guys were quick to respond and the process for scheduling service was easy and uncomplicated. I would recommend Choice Home Warranty without hesitation! Shane, the gentleman from Lonestar Locks represented Choice Home Warranty very well. Thank you for such excellent service!

I'm very disappointed with my Choice Home Warranty. Nothing seems to be covered within in the policy; I've submitted two claims within the past 2 weeks, neither were covered, even after appealing a claim. I DO NOT plan to renew this warranty.

Tasha was very informative and helpful. The service I purchased sounds great, cannot wait to review the policy. Tasha was able to get me a great deal. She was very professional and courteous. I was not looking for a home warranty but could not pass up this deal.

Very satisfied with the overall service. The time to process the claim was fast. The technician was on time and showed to be knowledgeable, taking care of the problem in a very timely time. I will definitely recommend the company.

Very pleased with service received. Choice was very professional and helpful in the handling of this claim. Anthony’s Appliance Repair were amazing and fixed my problem quickly and professionally. Highly recommend. Choice was definitely the right CHOICE! Do not hesitate to choose them for your home warranty company.

From the calling in to get my washer repaired I have absolutely no complaints. Customer Service and the Technician were very professional and friendly. The technician was very knowledgeable and repaired my washer in no time. I will certainly recommend Choice Warranty to my family and friends.

I've been with Choice for a few years now. I've experienced a few bumps along the way. However, the reason I stay is when I tackle these bumps with the team, they listen, engage in a reasonable debate and provide a fair resolution. I'm happy with Choice at this time. Thank you.

The technician was very professional and courteous. He diagnosed the problem and said he would have to get approval to repair the problem. The claim was denied. This is the third consecutive claim that has been denied by Choice Home warranty. I wasted 75.00 AGAIN and the problem was not resolved. I will NOT BE RENEWING!!! Very disappointed.

The technician didn’t at first see our leak problem with our ice maker. Most technicians would have packed up and left, but he listened to us and found the issue and stayed until it was resolved. He was also very prompt with the appointment time.

After I received my package I had questions so I called back and my rep’s supervisor spoke with me regarding the issue I had with the policy. He promised that he will email confirmation email about what we’ve discussed to me within 30 minutes but did not send the email and cannot get in contact with either one of them.

This warranty is great as long as you have something go wrong that is covered. There are a lot of pieces and parts that are not covered. When we lived in Las Vegas I loved Choice Home because when we filed a claim we had a repairman there right away. Now that we live in rural Oregon, hard to find a repairman. Having said all that, if you are not a handyman trained in all repairs then get this warranty, it really is a good deal, you save a lot of repair money!

Instead of trying to provide an honest service to people this company tries to offer everything, but in their terms they add so many ways for them to claim it's not covered. Whether it's "routine maintenance" or pictures showing some dirt on the appliance they will say that's the reason it's not covered even if the repairman who actually shows up to fix says otherwise. They will fix small claims no problem, but once you have a real issue that's when they start their fake "it's not covered because" excuses and loopholes.

The technician was very nice and efficient. My only reason not to give a 10 to Choice Home Warranty was that I had no say in when my technician was scheduled and it was a 4-hour window that I had to be available for during a work-day.

I have been pleased with the services received from CHW and the contracted vendors who make the repairs. Requesting service is easy and I receive a response in a very reasonable amount of time. I have recommended CHW to my family and friends.

Only needed to be reset, no repair was required. Furnace was running and we had a power outage that tripped the high limit switch. I thought this was what was wrong with the furnace but I could not find the switch. The repairman listened to me and found the reset for the high limit switch and reset the furnace, he also showed me how to do this. If the high limit switch trips again I can rest this myself.

Was very please with Choice Warranty’s acceptance of my problem and got it repair/ resolve. Waiting for check. Thank-you for your quick response. Had septic tank pumped out and septic pump went out and you were Johnny on the spot????

I was pleased with how fast my one claim appeared to be processed For my washer. The technician once found did a great job, was on time and professional. My second claim for my oven that is not working however has not been handled as timely. I still have no date for a technician to come and look into that repair.

I will not be renewing my contract. When an actual appliance goes out Choice Home Warranty does not pay anywhere near fair. For that reason I am returning to American Home Shield. Dishwasher broke and my offer was $170 to replace it. Their response was that’s wholesale price they are giving me.

I was convinced to purchase a 3 yr pkg and it sounded like a good deal. I put in my first claim for my oven and CHW scheduled a repairman within 30 minutes of entering the claim. The repairman was going to replace a part and then said the oven would be replaced. Right away an offer for $349 was given. I had declined on 9/22 and was not able to connect with the case manager until 10/14. I understand the Covid situation, but there were too many emails and phone calls to finally discuss the issue. Seems better to repair than replace. The offer might cover 1/2 the cost of a new one. She was able to increase the offer, but there will definitely still be a large out of pocket cost. The service to put in the claim, appointment for the repairman, offer on the replacement, contacting other areas in hopes of getting the case resolved were all quick and I was impressed with that part. Hopefully my 2nd experience will be better.

Choice Warranty handled my claim in a fast and efficient manner. Within 24 hours a service rep was at my house and fixed our air conditioning unit. The service rep was courteous and very knowledgeable and told me everything that he had to do and why. I would definitely recommend choice as a home warranty company.

We were given prompt notification for appointment and a courtesy call the morning of the appointment to let us know that the technician was on his way. Kevin with A1Services was well-skilled at his trade, clearing our line within 30 minutes. He was courteous, clean, and answered all of our questions. Thank you Choice!

I wish your company were as fair as you want me to be. I've had other warranty Co's before, but have never had them deny more than they would cover. I wish I had never heard of "Choice." Unfortunately I was talked in to a 3 year contract. At this point, I haven't asked for much, but have had more claims denied than approved. Down to the point of not even covering 1 pound of freon. It's obvious what I was told by a "sales person" on a phone call was not completely forthcoming. And unfortunately for me, I was too trusting and didn't carefully read the contract when it was sent. If I could go back, I wouldn't sign up again.

I was very well pleased on how you treated me. I would recommend you to all my family and friends. And the company that you got to fix my heat and air they was very good also. Again thank you so much for being there for me. I am so thankful for people like y'all.

The service was good. I did not have problem putting in my claim. I got an appointment in a few days. The servicemen were timely and they took care of my problem. They wore Mask which I appreciate seeing the times we are in 'cause I do worry about COVID 19. Thank you.

Salesman was professional and knowledgeable. He seemed to have my best interest and worked to comply with my request. In additional he patiently went over the coverages, and answered all my questions. I would not hesitate to recommend. He exceeded all expectations.

This claim process was quick and was taken care of by Choice Home Warranty. They responded within a few hours of the claim and had an appointment scheduled. I was also able to change the to the company that I preferred which made the experience great.

Still not working, fixed some things ran for 20 mi. then shut off again. Young man that worked on it was great but not fixed yet. He said he has contacted you to get a ok to continue with it. Not happy.

I'm think the process of having an appliance replaced takes entirely too long. I had a dryer replaced with similar results. I put in my claim on 9-25-20. The replacement didn't take place until 10-12-20. That's too long to be without hot water, and you shouldn't have to have it classified as an emergency to get faster service on that appliance. When you buy coverage they make it seem like they will replace it with only the service call fee ($45) free of charge. And they don't mention the fact that you still have to put in money on your new appliance. I had to put in $395 on the water heater. I could have purchased a water myself and put it in for less. If I add what I paid for the agreement.

When I filed my claim, CHW responded immediately. The company they scheduled to repair the unit (Comfort Air) was the best I have ever dealt with. They were total pros. They identified the problem with the a/c, explained what caused the problem and how to keep it from happening again. CHW is the best.

He was very good at his job. He did not wear a mask. It took only about 30 minutes in total to complete the job and did not hesitate about what product he was going to put in. He showed me the part that was broken before left.

Still waiting to hear from representative to discuss claim settlement for replacement. I was told that she would be contacting me within 24 hours, that was on 12 October 2020. You offered me $204.30 which falls far short of the replacement cost for the type of microwave I needed replaced which according to online pricing from Sears is $309.90. I have purchased a new microwave from Lowe’s of a similar design, size and model but of a different brand which cost me $278.31 which I consider to be a fair replacement cost as it is certainly lower than the one from Sears like the one which needed replacing.

We just purchased a plan. Have not used it yet. Hope that when we do use the plan we will be satisfied and want to extend it for subsequent years. You make it difficult to do as asked. At this time we are only out the money we paid and have no idea as to how good the plan is.

Arktikos A/C and Heating is an excellent company that provided amazing service. Santana was very professional, informative, and took his time to figure out the issue and repairing the problem. We felt that he was honest in his assessment and followed up to ensure that everything was in proper working order. Definitely would recommend.

Was not happy with the other company and looked to change companies. Your representative, Marcus was very friendly and professional during our conversation. We reviewed prior coverage to ensure this plan was the same. All looked good. Very pleased with the service.

I have waited 5 days for a tech to check my washer. Monday Oct 12, 2020, a very nice man diagnosed the washer and advised I needed parts and they were in the warehouse. Today, Oct 14,2020, I was told the parts were to be mailed to my house. I need to know exactly when and what Choice plans are to repair my washer. Your prompt attention is requested. I cannot wait forever, ASAP is needed. Jelane **

Signed up for a policy with a sales representative and add my hot tub as an additional. After reviewing the policy I noticed it didn't cover above ground and I asked the sale rep and he assured me it did. When I questioned him further he transferred me to customer service where the lady told me it did not cover it. Seems they tell you want you want to hear to make the sale.

My experience with getting air condition parts installed was long drawn out and taxing. The first part to go was the condenser. It took 2 weeks for its delivery. Upon the specified delivery date, the service tech waited 4 four days to install although he had been given a delivery date and it arrived as indicated. The condenser did not cool after installation. The tech made 4 more trips to try and adjust its temp. By the 4th day, he discovered that the evap coil needed replacing. A complete diagnostic should have been initially done and would have revealed that both parts were defective and needed replacing.

Finding electrical issues in an older home. Found one and corrected it. That one could have very easily caused a deadly fire in my home. Serviceman was polite, efficient and neat. He did not hesitate to seek further advice if he felt it was needed.

Tech was very professional and did not waste any time locating and fixing the problem. Yet he took time to answer any questions and explaining exactly what parts needed replaced. I highly recommend Integrity Heating, Cooling and Plumbing. I hope if I ever need a plumber that this would be the company chosen for my home from Choice.

Competent and professional technicians were sent for service. Arrived on time. Practiced safe and social distancing, along with courtesy and timeliness. I was kept informed as to the appointment time and any updates or changes to the service. I will continue to use Choice Home Warranty for future issues as they arise.

My house experienced toilet leaking, this is my first time to submit a claim. The whole process of claim submitted was smooth and the service team response is punctual and professional. I haven't experienced the actual quality of the service yet but the support service is really good. I wish I would continue to experience high-quality service all the way to the end.

Just signed up and so far so good. It seems that the value is better than other companies. I cancelled American Home Shield because of coverage, they wouldn't cover my ice maker and cited it was because it was a Samsung and they are known for bad ice makers. I hope these guys treat me better.

Extremely satisfied with Choice Home Warranty. Agents are patient, professional and extremely helpful. They took the time to listen and resolve all my concerns. Did not feel rushed nor did I have to wait for hours on the phone listening to elevator music.

I was very pleased with the results as always. The technician was fast, friendly, safety measures taken with COVID-19 and very professional. I would highly recommend CHOICE and the companies they team up with. They always worked around my schedule.

Your agent, Nia **, was polite and knowledgeable. My complaint is that you will not send the contract for me to review before I pay for it. I have been with two other home warranty companies over the past 12 years and am not happy with their service, especially, long wait times to talk with an agent and in receiving reimbursement for paying for repair services.

Keeping it Cool dispatched serviceman out 4 days after initial service request. Diagnosed in a timely fashion. Repair and approval of repair took until 10 Oct 2020. Part was less than $100.00 and available at local distributor. Could have been picked up same day as first diagnosis and repaired same day according to technician. Approval from CHW was the cause of delay. Solid repair job. Dryer works very well..

Furnace was not turning on. Technician was very thorough with his procedure to reset everything back to normal. He was clean and picked up after himself. The furnace seems to be operating normal now. I am happy with the outcome. I would recommend him to a friend.

Technician come to unclog my drain but was not able to do so. Very good technician. Good attitude, clean, very nice, extremely polite. He called Choice warranty for me to get another technician scheduled to do the job he could not do. I thank you very much for sending that technician. Thank you.

I am very unhappy with the way my first experience has gone with Choice Home Warranty. After several attempts a technician finally came to my home. The Tech was great and very professional so as of now things are great.

Excellent experience. Order was placed with McCaw next morning. Arrived on time. Evaluated the problem quickly and received authorization within 30 minutes. Blower motor was replaced within 2 hours including drive time for the parts. Eric was polite, professional and the work was professional. Would highly recommend both Choice and McCaw Heating and Air.

The guy from 'Nick's Service' came in on time and put booties on and I went to look at the check I had written, and all of a sudden the garbage disposal purred like a kitten, (so to speak)...and he said that the blades were stuck together...and he got them free! And that we could not have been able to do that. I did ask if I still had to pay him, and he said, "Yes!" As he was leaving he was polite and said, "Thank you!"

I file a claim last week (10/08 or 09/20) for my freezer. I was told that it would be between 24 to 36 hrs to hear from a technician. As of today (10/13/20) I have not heard anything from any technician. If I don't hear from a technician by tomorrow, I will have no alternative but to seek service from another provider..

I will accept your offer of $900.00 on the replacement of the parts on the air conditioner. This could’ve been resolved in a peaceful manner. If I had not gotten the runaround. I was very patient and feeling sick at the same time. Hopefully I will not have to go through this again. Thanks.

The folks that came out to the work were great!! However the Choice warranty protocols are awful. I call in for a repair and immediately the folks on the phone are trying to sell me another year. And it’s near a 20% increase from this year-very disappointing - I am probably moving to another home warranty provider unless the next year rates are more commensurate with CPI increases.

Your technician was professional, very professional, soft spoken, completed what he needs to do in a prop manner But I am disappointed in the company. I turned in my claim on the 14th of September and the technician informed me that the part had to be ordered and when the part came in I would have to contact Choice Warranty. No one from choice has called to even inquire about this. I am a 66-year-old lady, disabled and have my washing machine down this long. It is very disappointing. Thank you. I give your technician a hundred plus where customer service is complete but I am disappointed in your company.

Had an issue with my garage door not being able to go up or down. So I gave Choice a call to see if it was covered, which it was. The person who took my call took down my information and explained everything very well. It was within a couple of hours I heard from them telling me who was doing the work.

I am very impressed with the customer service and the ease of explanation of the product and the way it works, I just hope it's that easy if and when I have an issue. Out of all the services that I have reviewed this one seems likely to be the best. I am a former member of another plan and it was not good for me or my family. I never used this service but I got negative results from my family about the services.

So far, all seems fine; however, I can't rate the results yet. I will be glad to rate the overall experience when we have reached a conclusion. Obviously I would like to have all work done faster; however, a dryer problem is not as critical as other problems.

Technician said Choice would not pay for outlet pipe problems so we had to pay $45 for his visit and $65 for him to fix the outlet pipe. Just another instance of where Choice won't pay for common problems. We don't even know how the pipe got constricted. Where does it say our problem is excluded? However the technician himself was excellent.

I called in the order & then started getting messages that someone was on their way. I tried to reply, because I had an appointment elsewhere that I could not get out of. I think it would work best for everyone if the company called to set up an appointment rather than just coming by.

Was easy to locate my policy number after not having it with me. Was easy to define and request my service. Got a call back within hours from Technician with my appointment. Got emails from Choice with contact info and appointment details. So far so good, couldn't have asked for anything better.

The repairman was friendly, on time, efficient in evaluating the issue and took care of replacing the garbage disposal in a short time. He also gave me some additional maintenance instructions. He did not leave a messy worksite. Really appreciated him.

Called for service on dishwasher that is not working properly.. Customer service, BEN, was so very pleasant and professional and very prompt to order service. Asked all the right questions so there will be no misunderstanding or questions for the service people when they call for an appointment.

This was a terrible experience. Then we ended up having to pay for it ourselves because you denied the claim. I will be disputing this but don't have much hope. It cost us over $400.00 and we are on Social Security.

Did not have the funds today to get it done. Adam was amazing and patient. Will definitely sign up this weekend if my card failed to process. I left AHS due to the lack of customer service. Hopefully Choice provides a better experience.

Frances was not honest with me!! I demand a refund!! He lied...then I was disconnected THREE TIMES and I’m still fighting to get this resolved!! You misrepresented your company and its policies. This is THEFT!!! I want my money back!!! NOW!!!

My garage door opener stopped working and was frozen in the up position. I was able to speak with a live Choice rep in person quickly. After we hung up my husband and I kept trying to get it to work. It finally did so I canceled the work order. I was very pleased though how easy it was to put in a claim. Much different than my previous home warranty company.

I had an emergency plumbing issue on a Thursday. I called and got the call center. They found a plumber to come and set the appointment for the following Monday. I told the gentlemen that would not do. I need the leak stopped ASAP. He told me that was all he could do. I called the sales department who transferred me to a very nice lady at a different office who set up the appointment for the next morning and all was resolved.

Lucas was great answering my questions and helping sign up for the program and reassuring me that all my appliances would be covered as opposed to my previous program under Black Hills Energy who was horrible. They used every loophole possible to not cover you. Lucas reassured me that I would be taken care of.

Garbage disposal was non operable and I called Choice for a work order. Appointment was set for a technician to come in the 48 hour period. Technician did a great job diagnosing the problem and installing a new disposal in a timely manner.. Choice was quick in responding to approving the work to be done. I was very satisfied with the whole experience with Choice and the technician.

I was pressed for time when I called for assistance. The message said they were experiencing high call volume, but I was able to talk with a representative almost right away. He was able to assist me in correcting my online work order. Very pleasant man with good customer service appeal. Thanks.

The process to replace the AC has taken more than a month, too long, totally unexpected, many of the calls are not returned. I call the customer service almost every day (called yesterday also) and am told that someone will call back and 8 out of 10, it does not happen. Still waiting for the call that I made yesterday. I call Misty, the claim manager, but mostly she seems overworked and does not return phone calls. I am still responsible for some of the charges, which I understand. I requested an upgrade, but the additional cost given was three times the cost for the same upgraded Lennox unit outside. So it seems you are charging three times for the upgrade then I could get from external A/C contractor. I requested to just compensate me with the money but that was refused. The issue is still unresolved, I am not happy at all.

The Customer Service Rep was well informed, polite and extra helpful. I was going to cancel my warranty but he changed my mind. You should re-train some of your other Representatives so they understand what you do and do not cover. Maybe put this guy in charge of doing that!!!

On time, very knowledgeable. I feel confident. I picked right company for all my home insurance needs, well worth the money. Thanks , so prompt on issues I was experiencing, I will have been telling everyone I know about this insurance. Catherine.

Yesterday called and got transferred to Serge, we had a few issues to go over and Serge helped us, he address our concerns and needs to help the situation, customer service was great, now satisfied with Choice Warranty. Thank you Serge for the help.

Was called ahead for appt. Tech showed up on time. Tech was professional considerate and fixed my problem. Tech answered all my questions thoroughly. Tech explained policy if any problems within 60 days would be taken care of. Very happy with everything. Thanks.

Great job. Called prior to arriving. Very friendly and polite. Rekeyed 4 doors to my new home with no issues or hidden fees. I liked that everything ran very smoothly and effortlessly. Choice Warranty did everything for me. All I did was make the initial phone call and it was taken care of.