Choice Home Warranty Reviews

I was very pleased with the quick response to have my stovetop replaced. I hope to get the same results if I have other problems. Someone will be at the home when the Sears tech. comes to my house. Please have the tech to knock on the side door under the carport.

I've made a couple of claims for repair of a 7 yr old clothes washer. The service from Choice Warranty was prompt & efficient. Unfortunately, the Sears Repair service was not as satisfactory. After several visits, the washer seemed to be fixed, but other issues surfaced. The Go Appliance Technician was accurate with his diagnosis & completed the repair very quickly. Thank you.

Richard was very clear and helpful in explaining the policy options. As a new homeowner, we opted for the 3 year fixed option. A family member referred me and they were given a free month because of it, just in time for Christmas. Thank you for making the experience easy and stress-free.

The Resolution Team is great at giving customer satisfaction. They understand how we may feel as a customer if something was not able to be serviced and we pay money and may not need to use the service for months. The Resolution Team they make sure that you are going to stay satisfied happy pleased and stay on board. I will continue to stay on board and refer other homeowners to your services. Thank you.

I just purchased a home warranty and Greg ** made the experience easy and stress free. He was friendly and communicated effectively. He explained the plan in great detail, answered all my questions, and even shared information that allowed me to make a wiser decision to cover my primary residence and my rental property. Thank you Greg.

This has happened before where you cannot get a technician to work on something for me and want me to hire someone else. I pay you each month to get this service and expect someone to come fix my stove. I don't think I should try to find someone and pay and you reimburse me as that is a lot of trouble. Unless this is taken care of I may change warranty companies.

We just moved to our new house in Florida. We thought it would be a good idea to have a new home warranty to help with any surprises not knowing about any of the appliances as well as the HVAC. After about six weeks I noticed that the water heater was leaking water into the catch pan. We called and set up an appointment for a tech to come and assess the situation. The tech was very nice and professional as well as a day early. After about ten minutes we were told that the water heater would not be covered because they consider it a holding tank. The tech said if it was one of the heating element or the drain valve it would be covered but because it was the actual water heater tank it's not. I can only hope that this is a one off experience and should anything else needs the warranty will be covered.

I was very happy with all the people we dealt with. I was a little upset with the procedure in getting someone to come out to my home..A few appointments made over days and no one showed up. I realize that's not your fault but I would have thought after the first no show I could have been given another hvac company.

When given the run around and then insulted I was ready to cancel both of my policies and no longer refer CHW to my clients. Aline made it right and I'm very appreciative! I hope moving forward that her customer service sets the presidency for your entry level call center reps.

It was easy and I Felt it was good coverage for the price. I’m looking forward to being covered. I hope people will at least consider this. I took out full coverage the best plan. So please at least look it over. I know I don’t have the money to pay up front.

My claim was assigned promptly (within 24 hours) to a Technician Co. ”Legacy National”. Legacy National called 3 days before the scheduled service date to diagnosis the problem. Legacy National diagnosed the problem on one day then came back to install what was needed the next day. Their staff per phone and in person were nice and easy to talk to. It was a pleasure to have such efficient service. I will always ask for “Legacy National.” Thank You.

My appliances last couple of months decided to go on strike. I had American Home Shield previously and did not have these many issues at once. I truly feel thankful for Choice Warranty for being there for my family in our time of need. This year is hard enough on us with everything else going on and now our appliances going out one at a time. But with Choice Warranty in our corner we can breathe easier knowing that it will be taken care of. The appliance repair technician is amazing and gets the job done. Thank You. Thank You. Thank You.

I'm very pleased that this time I was referred to a technician who was timely, professional and efficiently corrected the issue. (A previous claim regarding a hot water tank repair was a less than satisfactory.) In this case, the assigned electrician informed me of various scenarios that could explain why the outlet became intermittently inoperable in the first place.

Spoke with Troy **. He seems to be knowledgeable about CHW and offered several options. He also was considerate and not offended that I didn't take an extended program and went with the monthly payment. I am looking forward to a long association with Choice Home Warranty plan.

I called and had an appointment for the next day. The service tech called prior to arrival. He found that the garbage disposal was not correctly installed and was clogged. He fixed the problem and was very professional! Would recommend your service.

Plumber was great. I was denied coverage because of poor wording but I am appealing. He is young and not experienced in terminology. He wrote possible rust and corrosion but he had not exposed the pipes and connections yet. It turned out to not be that, it was wear and age.

Terrible customer service, left us without an oven for a month (including thanksgiving); filed a claim for ac & was told to find my own technician; worst warranty company! Don’t waste your money on Choice!!! The claim manager was rude, I have nothing positive to say at this company.

Our Technician was awesome, polite, professional his name is Eric. He needs to order parts and return. I'll be happy to review upon completion. On Point is the name of the contracted repair company. Please ask again when complete.

All associates I converse with on phone were very courteous and professional. That's what is important to me. Continuing this type of customer service is what makes a company a success and will be shared with future client. And it'll make it a difference for your company.

ONSITE Appliance Care was AWESOME!! The technician was professional, quick and cleaned up after the service. He also made great suggestions on what I could do to prevent future wear and tear on my appliances. I would definitely recommend their services.

The furnace was not reading correctly and the drain or the garbage disposal was clogged. These two issues were addressed within 24 hours. The repairmen were professional, courteous and knowledgeable. Definitely will recommend Choice Warranty, Eazy Breezy and 88 Drain for any future needs.

I was able to get a home warranty for my new home in Ohio. The "Salesman" was informative and kept pushing plans, well he is a "Salesman". The next day another salesman called and tried to sell me something else, if I would have wanted to purchase that service I would have reached out to vendors of that service. Don't much like the continuous calls after I purchase something from a company (not just your company, others do the repeated call backs as well). I prefer to, when I'm ready to purchase a service reach out for the facts I need to make an educated choice. Thanks.

Very friendly & kind. Got our heating unit up and running in a short time. I will be happy to recommend Campbell Heating and Air to family and friends for their heating and cooling needs. Thank you very much Brian.

The technician did a fantastic job. We had our furnace replaced on 12/3/20. On 12/5/20 the furnace produced no heat. Repair Technician came evening of 12/5 and said that parts needed to be replaced. On Monday, 12/7/20, we were told that replacement parts had been ordered. The parts did not come in until 12/15/20. We were without heat from 12/5 until 12/16/20.

Derek ** from DLC Electrical Services LLC was EXCELLENT- very polite, professional and knowledgeable. He was able to fix the problem and we are VERY HAPPY with the service - I would HIGHLY recommend this guy and this company for all your electrical repair needs..

The technician, Michael's Repair, was efficient, polite, and took care of the issue professionally. We are very happy with this warranty and with the service. We would recommend your company to others! Thank you for your quick response to our need.

I submitted a claim for my water heater because it stopped working! I was assigned a technician, who was very prompt with contacting me. We conversed about the issues concerning the water heater and I provided him with pictured and gave him the information he requested in a timely manner. He submitted a diagnosis to CHW. I then received an email from CHW the technician had been canceled and I would be notified when a new was located. I then spoke to a CHW customer service representative and asked why the first tech was canceled. The CHW rep told me a second opinion was required. Later that same day I received another email with an offer to utilize a reimbursement process. I was not interested in this choice and did not select it.

We had a great experience with Mr. Smith's Repair when they came out to fix our shower faucet issue. He was professional, wore a mask, had great communication, and we knew exactly when he was arriving. Fixed our problem that same day. So glad to have our shower back in working order.

The technician was very knowledgeable. What I did. Not like was the value or the replacement. I do not think I was fairly compensated. The microwave was made in 2009. They have since modified the model and none of them come at the price I was given. In addition, I had to pay the technician 60 dollars just to come out.

The repairs for washer were about 65% or better of what a new washer would cost. I was fine with fixing until I was told it would be 4 WEEKS until it would be repaired. My wife is not happy about going to have to go out and wash clothes until machine is fixed plus what it is going to cost. We think the washer should have been replaced. Have been very satisfied with Choice Home Warranty up to now and have recommended to friends. Wish you would take another look at your decision and reconsider. Thanks.

Appliance store called to confirm the appointment and Technician called day of appointment and when he was on his way. Arrived when they said they would and diagnosed the problem. Broadway Appliance store personnel and technician were professional and courteous when speaking with them.

The plumber called before arriving. He was polite and communicated about the job and left to turn to get parts and c returned at the planned time. He was reliable and explained the problem and his plan. He was professional and got the job done in a short amount of time.

I called my own plumber who came quickly, was knowledgeable, was reasonably priced. I would use him again. The approval for the work to be completed also came quickly so he was able to complete the work. The follow-up emails were responsive and the reimbursement process was seamless.

Excellent Plumber Even though I was disappointed that the warranty company does not pay for the repair. The gentleman who came was very professional. Explained everything and finished the job on time. Would recommend him anytime. Also I appreciate Choice home warranty for the quick response.

I was notified within 4 hours my appointment had been booked But the earliest appointment was 8 days out. This was really tough considering the appliance that broke was a refrigerator and freezer. I lost over $400 worth of food that spoiled -ground beef, ground turkey, salmon, halibut, Omaha steak filet mignon, frozen fruit, bacon, chicken patties, turkey sausage, frozen pizzas and I had to go without a refrigerator and freezer for one week. I had to borrow a mini fridge from a friend which barely cut it for a family of 4. The technician was great however and he fixed the problem within 10 minutes. Per the home warranty parameters the Appointment booking within 4 hours was met but a one week + appointment delay isn’t really acceptable.

The techs contacted me quickly and were able to come out as soon as soon as they could, even before the appointment that was originally scheduled. They quickly diagnosed the issue with the power cutting off and tracing it back to my thermostats.

I am still waiting for a manager to contact me. My warranty states that it will replace the old water heater with a new one yet it is still denied. My tenants do not have hot water right now. Not happy.

Choice Home Warranty – It’s official. Your company is #1 in the ‘worst customer service on the planet’ category. Congratulations on setting such a low bar. Here’s a timeline of my horrible experience and why I will tell everyone I know to avoid you like the plague:

I am with CHW for more than five years. I don't have too many issues around the house but this past summer I called for an HVAC issue. The technician was very knowledgeable. He quickly resolves the issue and collect his check and left. My parents were very impressed with the technician work.

Very pleased. The lady was very articulate and helped greatly getting us set up for our appointment your company has always been very helpful. We are very satisfied. I have no problem in recommending You to others. That's all I have to say.

The technician arrived as scheduled. He is very knowledgeable and professional. He was prepared and quickly assessed the problem. He was very polite and willing to answer the questions that I presented. He provided repair options to me and indicated that I also needed a drain pan. He took pictures of the problem to complete the claim.

Rep Michel "H" very patient & helpful. Sent me an overview of Service Agreement to look over. NO "Hi-Pressure". Helped me get a very good price. Now waiting for info on Contract Terms & etc. Quite pleased so far. Thank You - "Doc" Ed **

Prompt arrival and quick to complete the task. Attendee was courteous and asked what the previous diagnosis was, reviewed and quickly went about doing what was needed. Showed me when it was completed that the job seemed to be corrected.

Got the job done in a timely matter and did a great job answer all question. Was Always Very Professional At all time. I Would love to recommend out to other people because they know what they are doing and do it in a timely matter. I am very please with the work they did and they clean up afterward too.

Very happy with the service call so far. Technician diagnosed the problem quickly and has the parts on order the same day. Job is not complete yet but should be done in a week or so. Very satisfied with Choice Home Warranty, made the service call on Sunday evening and they had an appointment with the repair company setup within 48 hours.

Eileen called to inform me as case manager that she was reversing the denial on my claim. She was extremely courteous and I truly appreciated her kindness. She also said that she was going to contact the service technician to inform him that Choice Home Warranty was covering my claim. Thank you Eileen for your great customer service!!

I called to set up an appointment. My refrigerator rans but the light doesn't work, nothing on the front panel works and it isn't making ice or water doesn't dispense. Nothing on the panel works. I received a text the very next day, less than 12 hours and someone will be out in 4 days, which works great for me. Customer service was very professional and polite.

I've had a/c, clothes washer and refrigerator worked on during the tenure of the policy; the technicians assigned were proficient in solving the problems. Quick actions by agents to assign contractors...costs of service call very reasonable. I do plan on renewing my coverage before its expiration. Totally satisfied with the company and would highly recommend to others.

The repair guy was Zach. He done a great job fixing both appliances. Next time I need some repair I would like Zach to come. Thank you. He did a great job in in a timely fashion. He even came on a Saturday to finish fixing the washing machine. Thank you very much.

Tech was great! He resolved my issue and he also explained what he was doing to fix the problem. The tech was very good with his troubleshooting and he also spoke to me about PM work. Thank you. Thank you.

We are senior citizens that just purchased a six year old home in Yuma Arizona. And we needed some insurance on the contents of the home. We reached out to CHW and had a wonderful experience with a nice salesman who explained everything and gave us an offer we couldn’t refuse. Respectfully R. S.

Oven control went out and waited 3 months for parts, finally Choice agreed to pay partial payment towards another range. Still waiting on the check to arrive, is not enough to buy a comparable range. The new range is a upgrade, but it cost more than double what Choice is supposed to send me. Every range I found with same options that my old range had was a couple hundred dollars more than choice is paying me. I would rather had my old range repaired but couldn't wait any longer had to have a oven. The technician sent out to repair was very nice, but I believe he should have made sure oven was fixed correctly before he left. He supposedly had the correct part to fix at that time, but sent it back after he replace the burner and said that was what was wrong with my oven, but it was the controller.

Contacted Choice, had a HVAC business pick up the ticket and was at our house the same day which was nice. Fixed the issue without having to come back. Happy with the results as I did not have to climb into the attic.

He was on time. Ordering part for the hot water heater. He had on his mask and explained what the hot water heater needed. Hopefully the part will arrive this week so I can take a hot bath.. Very pleased with service so far.

The person that took my request for a claim was very helpful. Gave me the information and claim number. The call in number was answered within a few minutes and appointment scheduled, for this Friday. Great job so far.

Our claim was submitted the end of OCT. First few days of NOV at the latest. Our order was just completed yesterday. 7-8 weeks before we could eat meals at home. A home that we just purchased. Your representatives wouldn’t budge on deals I presented to them. Stood firm and made us wait. There were parts that we waited for. However they were all accounted for 2 weeks ago. Choice and your vendor SEARS still made us wait 2 weeks before someone came out to finish the repair. We spent a lot of unnecessary money on eating out for 7 weeks. The only reason why this isn’t a 1 Star review was done to the understanding of Iverson. The unfortunate thing is he also promised a refund of my $65 deductible over 2 weeks ago. I have not seen that as of today DEC 16th. This overall was a absolute train wreck of a claim. Would not recommend your company as of right now.

We work up to a very cold house on a Sunday morning. Our gas furnace was blowing cold air instead of heat. We just purchased this home 3 months ago and have never lived in a home with gas heat before so we were not going to mess with trying to find the problem. Called Choice Home Warranty to report the problem and we had a technician here to fix the problem within 2 hours. Turned out to be a minor issue but it was sure nice to get the house heated again. It was 20 degrees outside and windy.

Choice Home Warranty Company customer service agent was helpful in getting the claim started. Process was easy. Waiting to hear from Service Technician to have the problem looked at and resolved. I will follow-up with further comments, if needed, once the Service Technician completes the work.

Pete worked very hard to get my electrical problem resolved. Hopefully that is the end of it, but I did have one more power outage that was fixed by pushing the GFI button in the guest bathroom. If there are future problems, I'll be sure to notify Choice Home Warranty. Thank you!

Fit and Cut were excellent. Came with mask, gloves and booties. They were very respectful of our home and us. Knew what they were doing and fixed the problem in no time. Home Choice was great to work with and our issue was solved within 24 hours. Thank you!!

Mr. **, the technician, was professional, courteous and a joy to communicate with. We are satisfied with his repairing the plumbing problems we had. I commend him for his determination and professionalism. If, in the future, we need a plumber we will request Mr. **. Further, thanks CHW for your speedy response. Mr. and Mrs. ** (12-16-20).

Francis was my representative, he was clear, concise, courteous, and called me immediately after I entered my phone # online. He offered me a discount I would not have gotten online and he offered to be available as my rep on a continual basis...that is great!

The length to service claim was far too long (10 days). I had to call Choice three times. Then call to expedite approval. This was the first time requesting service for a repair. Hopefully our future relationship will work better.

The tech was great - however the follow-up from Choice itself is in need of work. I have attempted to contact at the number, email and link provided and none work. Please contact me. I am appealing the decision.

The technician was on time and corrected the problem in a very timely manner. He was polite and I was very comfortable having him in my home. I have a small dog and he was not uncomfortable working with her in the room.

The Southwest Pool technician was able to come early, and called to check with us to confirm. She extremely efficient and was able to diagnose the problem quickly while explaining to me why the heater was not working- making me feel very confident in her ability and knowledge.

We had a SS built-in Microwave to be replaced. Choice agreed to replace the unit. However, the replacement value offered was based on an similar unit, but not exact replacement. We showed a website link to the replacement unit and the case manager said that they do not offer retail replacement value. Only what they deem as similar unit, not necessarily same brand or finish or features. We were offered $249 to replace an unit that costs $399. That's 62% replacement cost. There is no appeal process with the Case Manager. This will have great impact for bigger ticket items. Let buyer beware. Despite their promise and advertisement. You're still out a big chunk of money if something breaks.

I advised the technician and Choice as of situation of my problem but you took my 75.00 and denied the claim altogether and then don't offer anything or call back or give me a diagnostic print out so I can get someone else.

Thank you for your prompt service. Wait time on the phone to file a claim was minimal and I appreciate that. This is the first claim that I have had to file since I have had you as my home warranty; I hope the kind, prompt service remains the same in the future.

The man who came was nice and let me know that to complete the job it would take approval from Choice to get the part needed. Not really fair to judge until job is complete. Can do another review after the job is done. It is Xmas and I need my oven...please do what is necessary for the tech to do his job. Thank you.

I called customer service because the technician hadn't arrived when they suppose to. The agent said they will follow up and call me back. They never called back. I would of appreciated a follow-up call to make sure a technician made it to my house.

I am very pleased with Mr. **'s professionalism. He entered my home with a mask, he was courteous. He was knowledgeable and explained the entire process. He called prior to the appointment and blessed me by showing up around 4. Thank you for the approval of the repair and the swift appointment to replace the pilot system.

I requested a repair of my dishwasher. It was not cleaning the dishes and was very noisy. Choice notified me they couldn't find a repairman to do the job. They suggested I Find a repairman and have him submit a bill for the work. What am I paying for?

Very professional and explained everything. Was very impressed with timeliness and contact. Will request them if I need help in the future. Called the morning of, and called when they were leaving the job before mine. Definitely one of the better contractors I've encountered with this warranty!

This is the 2nd time I have tried to use Choice. Both times I just wasted $85.00 as the tech. did nothing but tell me Choice does not do this sort of thing. WHAT IN THE WORLD SO YOU DO??? If you knew you do not repair or replace a broken light fixture, why did you send someone out? Was it just to get me to spend another $85.00? Your service SUCKS!! I would not recommend you to any one!!!!

Cash offer to replace a broken appliance the same day as the service was performed during the holidays & Covid-19. By far the best home warranty company I’ve have in over 15 years of home ownership. I highly recommended you this company.

Choice Home Warranty is the company every should get a policy from. Choice is reliable, professional and quick to solve problem. I would recommend this company to friends and family. I'm so thrilled my brother in law recommended it to me when he did. I love Choice home warranty.

Had heating issues. Rabbit Heating And Air came out sooner than scheduled, which was nice. Great bunch of technicians. Would use them again in a heartbeat. Being new to the area they were quick to recommend tradesmen that I will need in the future.

The technician was great, knew the dual air system as requested. He took the time to assess the situation and found a temporary fix. The warranty company denied every repair he suggested. Unfortunately, we have had two previous claims for appliances and went through the same problem with them.

He did a great job. Thanks, he called and let me know when he was on the way. Fixed the problem, and was very helpful. I will recommend his services to all my friends. Thanks for sending out the right company.

Gordon the technician arrived before scheduled window. #1Garage Door technician Gordon was knowledgeable and courteous. Gordon found and fixed the within an hour and was gone. This was my first experience with Choice Home Warranty and it appears I have made a good Choice. The process was simple and easy.

I submitted a claim. Choice could not find a technician so we had to find our own technician which then led to choice not wanting to pay for the service. Meanwhile sewage was in our basement for 3 days. Finally got it fixed. So not too happy.

I called on a Monday. The tech, Frank, was here early Tuesday. He knew what the problem was and the repair will be done on Friday. I appreciate the professionalism. It is nice to know that I can depend on Choice Home Warranty when I need them.

Homework and teach selected someone to come to my home and look at what was going on with one of my appliances. They have selected a very good company that’s local to take care of this issue, and the gentleman that came was certainly a gentleman, he was very knowledgeable, he knew exactly what needed to be done and he advise me of what needs to be taken care of. He also assured me that he would be returning as soon as the parts are available. I am very thankful that I took the leap in to Choice Home Warranty!!

I had to find my own repair person. He had the parts on his truck and because I had waited 4 days I chose to go ahead. I have spent over $500 for CHW and gotten nothing. I wish to cancel. The amount you would have owed me is $466 after I paid the $85 service call. I will tell everyone how horrible my experience has been and join any lawsuit I can find.

Harry was the sweetest, most kindest and determined gentleman. He did the best that he could and advised me how to save money in the future. I look forward to him installing the parts when they arrive to my house.

The plumbing company were on time. They completed the job in a timely manner. They were very honest about the repairs that needed to be completed. I would highly recommend the plumbing company to other people. They did a good job.

The individual I spoke with was very friendly and knew exactly what I was calling about. He took the necessary information and about two hours later I received an e-mail telling me who the responsible company would be and when an appointment had been scheduled.

The first repair company, knew the problem and did not know how to fix the issue. The second company came and diagnosed the problem and called Choice and fixed it in 15 minutes. Any company need to listen to the problem and need to go to the root cause through a process of elimination and then determine the cause and fix it.

We were very surprised the even during COVID time the repair was scheduled quickly. Pioneer Overhead door person came out on time, he was very knowledgeable, answered our questions, went to work and repaired the problem. We were very pleased with the respond time.

I was very pleased with the service from start to finish. About the only thing that I believe Choice needs to work on is that message about giving you a call back if you hang up. I waited 3 hours and did not get a call back, so clearly this internal procedure is not working. Once I got in touch with a representative it was nothing but smooth sailing. Granted since the circuit board went out prior to the weekend, it required waiting until Monday to get the part. But, I would give Choice 5 stars for everything except their return call policy.

Very disappointed with salesperson lying about the contract. When I looked the contract it was not same as what is promised. Planning to cancel the contract. Why the sales team needs to make false statements to get the customer.

I was in the market for a replacement home warranty. I was not satisfied with my current vendor. The Choice representative (Tracie) was very professional, courteous and took her time explaining options. They have a fabulous plan for veterans, and have a pricing to match. You will be pleased with this choice.

Worst company to deal with. I was told through sales when I got the policy certain things were covered and I’m a very dissatisfied consumer. All lies and this company just sucks. I will bad mouth this company as much as I can and tell everyone to stay away. I hope Choice Home goes out of business.

I filed a claim for a badly leaking faucet and a plumber was assigned by the next day. He came out the same day and fixed my faucet quickly and efficiently. He was punctual, friendly and courteous. I would highly recommend this plumber from Bauer Plumbing.

Will not renew my policy. Third time claim was denied. l never had a reason to believe it would be denied. l had just talked my son into joining but have since told him no way, every time you come up with some dumb reason.

Representative was easy to talk with, very attentive, listened to everything that was said. Great customer service, and professional. I like how he repeated everything to make certain that what was stated was in the system properly. I like how he sent the request to my email address because at the time I was driving and I couldn't write down the confirmation number.

What is offered is the bottom of the line dishwashers. Our dishwasher was a top of the line. The money offered doesn't cover installation of delivery. If the machine could have been repaired the cost would have been more. This policy is not what I expected and I will tell people my experience which is not good.

I had been contacted several times by other companies, but when the knowledgable man explained the great value of the contract I was purchasing, I knew deep in my heart that this is the protection I wanted for my house and family. I cannot thank you enough for taking the time to explain my coverage to me and for helping me to make up my mind. I would recommend you people to anyone!!! Sincerely, Frederick

I’ve only had two past work orders with Choice; for my freezer and my oven. My last order was for my oven and I was very pleased with the service. The service man was here the day after I requested service and they did a great job. I currently have a work order out for my toilet, but that hasn’t been handled yet so can’t comment on that. So far I’ve been very happy with Choice.

There were things to be worked out with Tech and CHW. These things were worked out with the assistance of your appeals representative. This was Lydia and she was very knowledgeable and pleasant to work with...always following up with me and a big help in working with our problem. We are still waiting on parts this due to factory delays and not CHW.

I talked with Nathan about a home warranty. He was very pleasant and helpful and he was able to offer me a great deal for a 3 year warranty. I’m very happy about this. It cost me less per year with the same coverage.

I was pleased with the technician for the plumbing repair that I needed. The toilet is working fine now. The water does not continue to run. The technician was very efficient. I would recommend him to others. I am happy with the quick response for my request.

The service by the technician was good. The dispatcher was nice also. I am hope to used the same technician in the future. I will be be using the Choice on my main house. I am going to recommend choice warranty to family members and friends. Thanks.

Bruce **, Account Representative did a great and thorough job enrolling me, determining best options, plan/discounts and payment methods. It was very easy - and took a lot of stress off of me -- and I would have joined the 3.5 year VIP plan due to budget at this time - I appreciated that he provided all those details w/ patiently and professionally.

KLB Appliance Services was assigned to take care of my claim and called me the night before the service appointment to verify the time and to narrow down the time from the 4 hour window to just 2 hours and give me the name of the technician I should expect to see. Very considerate. The tech arrived on time listened to the description of the problem and began his work. Within a short time he had found the exact cause and informed me what parts were needed and what the next steps would be. Extremely efficient, courteous, and knowledgeable. People I would absolutely call on again with further appliance problems.

I was satisfied with the service received by Bennett and Sons A/C, however I'm very dissatisfied with the claim being denied for any of the items listed that needs to be repaired/replaced by CHW. My claim was denied due to what you determine to be "abnormal wear and tear and/or abnormal operating conditions or catastrophic events," however, since you were not at my home to determine the condition of the equipment, I do not think you qualify to make that determination. What makes you think that my ac/heating unit has endured a catastrophic event to even make this assumption?

Just joined. The representative was very helpful and curious. Don't have an opinion on their service yet but I have not heard anything bad. I will submit another review when I have used their service. Their prices, after researching have been the lowest with the most coverage.

The funds to replace a 36” wide 6 burner stove was a joke. I have 3 houses with you and will not renew. Also have 4 other people wanting a home warranty and will not recommend you. Also the rep who handled this call with me missed the first call- meaning they/you did not call and reschedule. I had to call and get it started again. The rep who dealt with me was RUDE. Listen to the recording. Now the service tech was great who came to house was great. When I signed with you the rep told me you would replace what was needed. What a joke. You want me to replace a 36 stove with a 30, because 600$ will only buy a 30 stove. So I will have to replace countertops and marble or put in $1200 to buy the cheapest 36” stove I can find. So thanks for nothing.

We came to an agreement. It just took too long. Then it takes too long to get the buyout money. It will be 2 months total. Before I get my money so I can get a new fridge. That's unacceptable. How can a family go that long without a refrigerator.

The technician who finally came out, after I called and requested my claim be reassigned was great. Ft Worth Rescue and Restore Plumbing was very efficient and professional. The technician originally assigned, AAA Services, was terrible. They stood us up on 3 appointments. Overall it was a very poor experience.

I have called customer service multiple times in the one week of service due to disappointment in doorbell camera, price and unit display. Once they have your money, they don’t seem to care about the customer. The cold call salesman was very good and congenial.

The technicians sent to evaluate the leak I thought I had were both great. They identified the problem and everything was repaired very quickly. The technicians were both professional and polite. I highly recommend these two individuals to work on anyone's plumbing problems.

My experience today was a good one. Although it took 1 week for a technician to schedule an appointment. I’m satisfied with the outcome. If there’s anything I would change about the experience, would be for Choice to have allowed me to get my own electrician, instead of having to wait 8 days.

Billy ** with All Star Comfort Solutions out of Conroe was on time at the house and did a great job checking out the AC unit inside and outside the house. He was very professional in his appearance and work ethics. Would highly recommend him to anyone!

Door to soap dispenser not opening and control strip to choose how to run dishwasher only partially working. Technician listened, looked and told me what he'd report to Choice. I'd like him to return with Choice's decision to replace parts.

Repair person was very professional. Arrived within time designated. Explained the problem. Announced he would return once he had the necessary parts to complete the job. Would recommend him as a competent person to due the repairs necessary. Feel confident that he will return in a timely fashion to complete the job.

You could not find anyone to come out when I needed it most so I found someone in fact 2 different ones and both said they will not work with your company so now I have to buy my own furnace even though I have a warranty. I can't get it to work. Thanks a lot Choice Home Warranty for nothing.

I put a request online Sunday night for an issue with my garbage disposal backing up and leaking. By the time I woke up on Monday morning, I had an email a technician had been assigned between 11 am - 3 pm. They were here by 12:45 and problem was fixed. Very professional.

I'm not happy with the fact that it will be a week before my issue will be taken care of. It seems to me that a garage door that is partially off its track would warrant an immediate response. This is a safety and home security issue that I would like a quicker appointment.

I’ve had Choice out here before for washer and dryer issues and they didn’t disappoint so I’m sure it will be the same today with my plumbing issues with my toilet! Thank you! The technicians are always so friendly and so helpful and get the job done!

Thus far Zach ** (Appliance Repair King) has been very attentive to the problem with the refrigerator. Final repair should occur by Friday of this week so we'll see if what he's diagnosed fixes all the problems. We started with 1 problem and have since experienced almost a complete failure of the refrigerator. Hopefully the parts we are waiting for will be installed when promised.

I was quite Happy with the interview and was very Happy with the price and offers. However once I told the salesman I could not afford the 6 year plan at this time he kept trying to push it and should have stopped after the first time I told him I could not afford it until after the first of the year.

The technician was punctual and knowledgeable about fixing the problem. He was quick and professional in every aspect. I would definitely recommend this company to anyone looking to have plumbing work completed. Thank you so much for your help during the pandemic and keeping the homes of your customers running smoothly.

Repair to appliance approved and service technician ordered and replaced parts in professional manner. My claim was processed quickly and good communication with employees representing this warranty company. Buying this warranty insurance was a wise choice for me. Another friend referred this company after an unsatisfactory experience with another company.

Really enjoyed our conversation with him. Helpful and informative! Feel like all our questions were answered in a fun likable non pushy way. Signed up for the 3-year plan. He seems to be a keeper we have an extent his extension number if we have any more questions. Really really pleased. Thank you! Brian and Annie **.

Arrived on time. Completed the job in a timely and professional manner. Second time I have requested this company because they are so good... Adams Electric. I have purchased a new light to be installed on my garage and will make an appointment for this company to install it.

The heat wasn't working, then it did when it ran for a day. The technician came 15 minutes early, listened to me and purged the air out of the hot water pipes. He gave me advice on better maintenance of the heating system. I would recommend the service company and CHW for selecting them to come out.

Friday evening my oil fired boiler stopped working. I called the 888 number and filed a claim. By mid-morning Saturday they were unable to locate a contractor, I found my own and they are only partially reimbursing me. They are trying to say not all parts are covered. Some are not but some should be.

I appreciate the company that was sent out to my home to repair my heating system. He fixed within a hr or 2, and was gone. I have heat and I Thank God!!!! I pray that my heat won't go out anyway soon because it has start to turn cold and nobody deserves to suffer from not having heat!!

They always gets a repair company out ASAP to fix the issue. They provide great customer service, support and follow up. I don’t even shop other companies, as I’m very satisfied. The companies/technicians they send to my home are courteous and knowledgeable.

Excessive noise from unit when it operates, temperatures are good. Only problem is noise is excessive when the unit is operating. Service company notified and appointment set for service within 24 hours. No other detail are defined at present until service tech can visit and review the functions.

Very good customer service and so helpful, quick with a few question ask and set up schedule service to the local contractor. This is my second call for service of the appliances of my house. The first time was central air unit. I am so happy with the quick problem solved.

Most recent plumbing experience went very well. Contractor professional and efficient. Got job done and gave hints on how to prevent similar problem in the future. Would recommend Osp Plumbing and Rooter to other customers. Another recent experience with Choice had you refusing claim after contractor came, when had enough info prior to tell me both covered and saved fee.

Repairman came, checked the machine and made his diagnosis. He reported back to the company and they determined the best outcome. I am pleased with their determination. Now I can go get a washing machine and get it installed. This machine would cost too much too.

He was quick friendly and did a good job. Got my microwave fixed in about 15 minutes. Gave me good advice on another problem I was having with my fridge and he was very kind. He cleaned up and petted my dogs. I would definitely have him back again.

Leaking water from under the sink. Your plumber only fixed one leak. I have another leak in the same sink - my garbage disposal. He will be returning again to repair leak from the faucet area. I need to know why he didn’t repair the leak in the in the Insinkerator when he was doing the first part of the job.

The technician was very pleasant and knowledgeable, However how I wish the repairs were done sooner. Maybe the company should initiate a process/guidelines wherein there is an option for an emergency repairs. There should be more technicians in the field to respond in immediate repairs since majority of the repairs are considered essential if not urgent.

Very professional and efficient work from start to finish. Very prompt in getting me an answer and scheduling a visit. The weather was very bad and our tech still came out to the rescue. I feel very cared for and valued. Thank you so much for a positive experience.

Our service technician was on time, polite and efficient. He diagnosed our problem and had us taken care of in a timely manner. I have already recommended your company to co-workers. We plan on continuing our plan with Choice Home Warranty.

Sheri ** and the CHW team are always extremely helpful! Even during this pandemic, and the weekend, our claim was processed and taken care of ASAP. The communication and updates are so helpful and appreciated. We are appreciative and happy customers. Thank you!

Monday; December 14, 2020. I don't understand how CHW can say that we abused our dryer. WHERE DID THAT INFORMATION COME FROM? This Maytag dryer is several years old, and it serves the six people here in our family. My wife and I are raising grandchildren. We have guardianship. Yes, of course this dryer will have some wear after serving six individuals for a good number of years. I think a judge would agree with me. Once again, I want to know who told you that big lie.

I called to report claim and was told to leave a message and would get a call back. Waited 6 + hrs and no call so made report online. Rec'd a claim # and that a tech would be assigned. This was a Mon. No call by Fri so called again. On Mon a tech came over. Called in and no call back until Tues. Claim was denied. Understand the denial but not happy with amount of time to get something done. Hope for better service next time.

Called choice and was able to easily book an appointment with a lovely professional real person! I had a service called booked in less than a week of my request and Bob from Applix is a true professional. He took the time to really identify the issue with our microwave whereas most technicians would say “well you only get about X years, so time to replace...” he never quit and resolved the issue. Choice is making home repairs so simple and pleasant. I can’t believe I waited this long. Thank you!

The service agent was great. Very knowledgeable what I was looking for a by way of submitting my claim. Stayed professional. I'm willing to assist in any way possible. Great job by this agent. I will recommend Choice warranty to my family and friends.

Technician determined refrigerator had a defective control panel. Claim was rejected. The control panel controls the entire refrigerator, not just the ice dispenser. Left a voice message and email for CHW claim specialist. Have not received a response. Set up a call, but it’s 2 weeks away

James was kind, courteous and helpful with my concerns. He was very knowledgeable of my policy and contract. I will definitely recommend your company as I already have. Thank you again for your assistance with my hot water heater. It is greatly appreciated.

I received a voice mail confirmation of my claim and an appt. within 2 hours of filing my claim. The person I filed the clailm with on the phone was professional and polite. My appt. was for the following day. The contractor was on time and excellent. I am happy with the outcome.

Repairman was prompt and was knowledgeable. I need to make sure the repair is complete once I get Affresh dishwasher cleaner as the issue is not resolved but is better. There was a problem with one of the appointments which I was told there was an error on Sears' end.

This was our first time to put in a service request. Requesting the work online was simple and fast. Choice sent a technician on site over the weekend. He was courteous, prompt and resolved the issue quickly. Very pleased with the outcome and fast service.

Choice called a reliable plumber for our area who as prompt as possibly handled the problem and save our out of control water bill. Thank you! Ours sincerest thank. My wife and I we glad of friendly service and understanding concern for our issue.

I don't agree with your decision. This leak happened and was not aware of shoddy work not my fault. It is part of house the heating and hot water system. It happened later way after installation. The tech seemed to know what he was doing but if he does not want to do the work send somebody else.

Updated on 12/22/2020: Was the third technician to come for the problem. Did a good careful job of diagnosing the issue. Had to order parts. Hopefully this will solve the problem. It will take about two weeks due to the holiday. We wish there were fewer computers.

I have been very pleased with the very fast turn around. Got customer service on the line very quickly. Very knowledgeable agent was done with that part in less than 8min. I had an appointment with my company within an hour. I did not have to worry. They would get me in the very next day. I am very satisfied.

They did a great job, they came on time was very friendly. Replace the motor in the garage door. Told me that I need to keep the rails oiled and that everything looks good. And that I should at least every three months.

The person who answered my call was very courteous and helpful. I appreciate him giving me all of the options available for a home warranty timeline but not being too pushy with them. I believe his name was Tim. Very friendly person.

If you live in a rural area, not a good 'choice'. They (Choice) most of the time 'can't find a technician in a timely manner' for your issue. They make appointments that is not communicated to the people actually coming to your house! So you end up wasting entire days waiting for service providers that aren't coming. They offer to 'reimburse' if a technician can't be found but never tell you that it'll only be for small fraction of what it'll cost you. So in short, can't speak for urban customer, but as a rural one am very dissatisfied with their ability to help me but continues to want full payment on plan they can't often deliver on.

My heater motor died. Johnnie from Johnnie’s Heating and Air came to diagnose the problem and had it fixed in a few days as soon as the part came in. Johnnie was efficient, professional, and friendly. He wore a mask and abided by health and safety guidelines, which made me feel comfortable about having a technician in my house during COVID times.

I guess it's not covered in my contract. My house is older. HOW would I know what's behind the wall but I think I at least should have been refunded my 65 dollars and I'm not happy at all because I trying now to find this damn contract to see what else isn't covers that I think is.

From Bruce **, Policy # **, Claim # **. My wife and I would like to inform you that we are extremely, EXTREMELY happy with service provided by your plumbing contractor Boston Bob (Jacksonville, FL). The plumber was very professional, knowledgeable, courteous. He arrived at the designated time and made all the necessary repairs in very timely manner. We are very happy with his work and with overall service provided by Choice.

Jordon ** was very helpful in helping us decide which co. to get our home warranty through. He helped us figure what we needed, and adjusted the price to help fit our budget. We would recommend him as an agent to others and the company... We hope when we need repair, if ever, that the technicians are quick to respond, know what they're doing, and can fix the problem quickly. We have had other companies in the past that failed the test.

I am very happy with my experience. It just took the customer service representative a long time to call me back with my appointment cause you all contracted it out. But overall completely satisfied with the service and the price. I would definitely recommend you all to my friends.

My toilet was running. I replaced the fill valve but didn't resolve the issue. The flapper assembly needed to be replaced. Also the water supply turn off needed to be replaced. The technician did a good job. Initially he was just going to replace the flapper, which I questioned due to only one side having the hook up for the flapper. A plastic piece had broken off. The technician agreed and disassembled the tank and replaced the assembly. He had me check his work. Which I was satisfied with.

The last company I used I cancelled cause I didn’t even get an email or call on whether my claim was received or not. So then I saw Choice and gave them a shot first they were willing to match my old rate, second I sent a claim in on my sink and got a email response the same day (impressive), and third service was on time, efficient, and outstanding. Please Choice keep up the good work, it’s hard to find good customer service at this time!

Leavitt Appliance Repair came out and in less than 1/2 hour had my fridge fixed to my satisfaction. Keith was knowledgeable and able to fix what the last technician didn't. He was very nice and I'd call him again. Thanks.

Nick did a great job. He was prompt with the time. He said He would be at the house. He explained everything that was wrong with our unit and was able to order and replace within 1 day. I was confident with his experience and professionalism. Thank you Nick. Lyn

Service tech came to house. Said water heater out. Wanted me to pay 700 for it then found a hot water leak and they denied the claim. l asked why they said not covered even though they advertised it was covered.

Choice home warranty called (at 9:19) and said that the appointment was from 8:30-11:00. Simply plumbing called at 11:33 and said that they never set that appointment but could see if a technician could come out same day. They called back at 12:19 and said they would have someone out within the hour. The technician did not arrive until 1:55. He did a great job and was in and out. I’m very pleased with the technical, but the communication between Choice Home Warranty and Simply plumbing could use some work. Also, if you say within the hour but it is going to be longer than that, just say it will be within the next 2 hours. It’s easier to plan around that way.

Garrett of Five Star Electric was very professional and proficient. Took care of my problem first trip and was respectful of my home when entering and leaving. Choice Warranty was very helpful and my claim was settled within a quick timeframe.

The gentleman was very knowledgeable. He found the problem quickly and made the repair. The phone service was a little hard to understand. I had to call in twice. The repairman was great. I would recommend him to anyone.

On upon receipt the guy was respectful when he arrived and he looked at the tub. Went downstairs looking at the pipes and started working on the trying release the blockage. He worked as much as he could and didn’t find a top but notice the pipes was rusted. Made a report. Came back back and did the repairs. Everything thing is fine!

It took several days for someone to come to my home, and I'm still taking cold showers, while waiting for you all to get the parts and fix it. The parts should be readily available so I don't understand what's taking so long!

Leak in showerhead. Needs a new part which had to be ordered. Knowledgeable and very well mannered. Toilet handle was stuck and was repaired within a few minutes. Cleaned up any debris left behind and explained in detail the problem.

Problem was solved quickly and the Technician was very professional. I'm glad I chose you for my home appliances needs. Home Choice is the best. I have contacted home choice on 3 different occasions and in all cases these problems were solved. Will recommend them any day.

Choice is very attentive and works fast to solve customer problems. I recommend anyone who is a homeowner and looking to get maintenance issues solved, to choose choice warranty. The technician was courteous and professional. Thanks again for your service.

You had a technician set to come FIVE days away when we had NO heat! Then you set it for the next day making us exist with no heat overnight despite our medical issues. Would not allow us get our own tech and get reimbursed. Will never renew this warranty again!

The plumber sent to help us was very good and did a great job and came across day earlier because we needed help ASAP. He arrived on time and I am thankful that Choice sent us reliable help. I am very satisfied with the plumbing company and with Choice Home Warranty.

I got a break on payments and deductible!! That's a plus for me, had another plan with an unnamed Com. I had my refrigerator go up, called the Com. It took till Nov13th, when my 1st call was Sept 8!!!!

When the first person contacted me he was very helpful but I didn't appreciate the strong arm tactics. "If you get if today I can guarantee this price." I printed out the agreement between Choice and myself. I received a call from someone at the number that is my secondary number. I returned the call and it went straight to voicemail and I didn't get a return call. Now I get an email from Kayleigh ** and when I return her call it goes straight to voicemail. When I push the start button I get hung up on. Tried this twice, same results. The email says if I do not respond then the offer will not be guaranteed. When I read what she has sent me it does not include the things I asked for and that the original caller said would be covered. I am beginning to get a bad feeling about this company and maybe it is no better than First American.

Request for replacement denied under the argument that the heater was incorrectly installed. How could I be able to verify if the heater was correctly installed. I relied on the statements of the plumber who indicated to be a licensed plumber. Please reconsider your decision.

Submitted claim for bad ballast in garage light & broken lens in another light. Paid $65 for sent electrician. Disallowed repair because fixtures are not covered. Why sent electrician and have me pay $65 if repair is not covered? My total out-of-pocket was $198.17. If I knew the repair was not covered, my brother-in-law could have fixed it for just the parts, $50, when he came for Christmas.

For being new to Home Choice Warranty, I found them to be speedy and helpful. The repair company was accommodating and the technician knowledgeable... He was quick at finding and repairing the problem. Although not life threatening living without a Microwave, wish the timeline for repair was shorter, but again wasn't a dier Emergency to get repaired.

Technician was polite, explained the situation and fixed the problem. Absolutely everything was great except he didn't have a mask. I'm elderly, in bad health and wear masks to protect me from the virus. I can't see my family but a total stranger can come into my home without a mask. It's disrespectful.

I have been a Choice Customer for 2 years and they have been very helpful when I have needed them most. I highly recommend this service for single parents or people who are not handyman at all. It's for a worry-free lifestyle.

Disposal was replaced. Very happy with Kent at Metro Heating and AC. Came on a timely manner. Was very knowledgeable and cleaned the area when finished working. Very happy with Choice Home Warranty and the vendor that was chosen to do the work.

The technician that came to my house was extremely friendly and professional. He found that the motherboard in my microwave was fried. CHW reimbursed me for a replacement unit. I was able to find a very similar unit at Lowe's and swap it out myself with no problem at all.

Steve came after first call was interrupted by Covid19 issues with first serviceperson. Steve was courteous and accomplished the job with me also putting Locktite medium compound to threads so this never reoccurs again.

The CSR was excellent. Very knowledgeable and concern that what he was offering was satisfying my needs. He worked hard to offer me a better price than what I was paying with the previous company. The service was very professional and courteous.

Greg was very helpful. He sold me my first warranty last year and helped me choose a second warranty today for our second home. The coverage seems adequate and hopefully, I will not need to use it but glad to have it just in case.

Jason was great to work with. He took his time to understand our needs and got us a better rate since we are previous customers. We look forward to working with Choice Home Warranty and Jason for our future needs.

Repair service tech was very thorough and friendly. However, Choice Home Warranty claim rep was too quick to tell me that the claim was not covered because it was deemed to be maintenance instead of repair. The rep should have read the detailed description of the problem before telling me "it's not covered!" I guess they're paid extra to reject claims.

Underpayment reimbursement or replacement value for an appliance. Horrible phone reps. You need to use American workers in the US. You need to focus on your phone center and their communication and listening skills. You seem not to listen to your customer.

Technician knew what he was doing. Learned a few things myself. Thanks for sending such a knowledgeable person. It was appreciated. He was medically conscious by always wearing a mask. Was mindful of not being messy. He introduced the name of his company & said he's representing Hwc.

Plumber was scheduled 7 - 11 AM... showed at 3:30 PM. We lose 8 hours of valuable time. Plumber stated your seat needs replacement... didn't offer replacement seat, timing, status. We could have waited for a seat, however he agreed to install the seat that we had purchased. $45 service fee OK, however seat purchased cost $40.00. Not necessarily a win-win situation for this contract holder. JVP