Choice Home Warranty Reviews

Electrician was clearly unqualified to fix what should have been a simple replacement of Outdoor electric socket. One plug was obscured, casing did not match exterior of house, and with cover open, you could see and touch wiring, so clearly not safe.

I am very disappointed that I called regarding my water heater leaking and the service rep didn't check my account to see if that was covered, so a service company was dispatched and they determined that it was not fixable and after I paid the service fee Choice declined to fix it. I can't believe water heaters are not covered, I believe it said they were on the advertisement. I now doubt I made the right decision signing up with choice if such a simple item was not included. I feel I will face problems any time I call.

Renewal of services ending 08/23/2024 on 10/25/2020. Warren ** called after an email was sent to see if we wanted to renew our contract. Decided to do so and renewed with a credit card. Was pleased with the discount extended to us.

Jonathan was very knowledgeable and polite he explained everything and was through. I would recommend his company to others. He has even taken the time to do a follow up with me to ensure that I was happy with his service.

Luke ** was great! He took time to listen to my needs, concerns and walked me through the coverages, pricing, etc. With detail and knowledge of your company's services. Will and have already, recommended your company to two friends. Thank you and God Bless, Michael **.

ASAP garage door openers was chosen to do our repair on our garage door opener. I never had a better experience with a company. The serviceman was very professional and friendly. He listened to my concerns and addressed the issues. He worked efficiently and showed me the problem and the solution. I would definitely recommend Choice Home Warranty and ASAP garage door repairs to my friends.

Problem with the dryer was reported more than 3 weeks ago. Several technicians were assigned to my repair but two never showed up. When I contacted Choice regarding this, customer reps were very cold and disrespectful. Finally when the tech finally came, he had to file his report. It was determined the dryer should be replaced. Please tell me where I can find a dryer for $299, because that is the amount of money they offered me to replace the dryer. What a rip off!

Finding a technician was a challenge. I found one, but had to get a Supervisor to help me figure out my steps. We seached for over 8 days. That's along time to be without running water. Thank you to the Supervisor who saved the day.

Refrigerator ice maker went out. Called Choice and within a day we had an appointment set. New ice maker had to be ordered and within a week the ice maker was replaced. Repairman kept us updated and came out at our convenience.

It never fails. When something dies it is always midnight around here.. Call CHW to get my dryer fix. It was only few days before someone could come out to fix.. Well it is nice to have my dryer back & running.

Fix the problem that I had and was very quick in doing so. He explain what the problem as he was working. Very pleasant individual. Would definitely recommend this company B&M service along with Choice Warranty, So thank you..

I am very satisfied with the claim processed by Choice Home Warranty Customer Service and the service provided by Gator Drain and Plumbing Company. The technician was on time at my house. He was very skilled and professional and he did a very clean job.

Connor of Citiwide Garage Doors did an awesome job! He replied to our need in 24 hours and the job was done in 48 hours. I highly recommend Choice Home Warranty. A much better experience than the last company we used.

Very prompt and professional service by the technician, John **. He resolved all issues and provided help on how to operate the new system. Would highly recommend him and Innovative Door Systems. John ** was very knowledgeable on the product.

Plumbing repair leak in one of the pipes. You guys came out to fix. The plumber was very professional, quick and clean. Very happy with the service provided. I would definitely recommend Choice Home Warranty to any of my friends or family.

Technician came in and replaced my garbage disposal. He came during the time he was supposed to be here and he made sure that he had PPE on. His name was Caesar and he was extremely nice and was very neat.

They came right on time. They were respectful, did the job right and got it done, all within a short amount of time. I'm elderly, handicapped and a woman, I felt at ease with them in my house. Would definitely recommend them! Willman and Sons were great!

If a motor isn't found we will get money to purchase a new one BASED ON DEPRECIATION?? It's 19 yrs old!! How much longer do we have to wait?? Ridiculous. After depreciation what deal is that?? Add the monthly cost for the plan & a new one will be pretty expensive.

The repairman was out very quickly and knew immediately what the problem was. He explained the problem and that as soon as the parts were received, he would be back to install. He always contacts us directly to give us a time within a half hour of his arrival. Very polite, professional, prompt, and knowledgeable.

The plumber diagnosed the problem immediately. Other people we had in were unable to properly diagnose what was causing it. Within a half hour, it was all fixed. Plumber was very friendly and communicative. Very satisfied with the service and the entire process.

Updated on 12/09/2020: I was with Choice Home Warranty for 2-3 years and when my water heater went out, they refused to replace due to corrosion and rust. Well the corrosion and rust was only at the top of the water heater where the connections are, the tank was not rusted at all, and the water heater was 11 years old. I was very disappointed and after 3 days of the go around, I was offered $100!!!! I just canceled my plan. So beware if your water heater has rust or corrosion, or both, because you will be out of luck and $800.

Everyone was very polite from the call center that handles the claims to the technician. The tech looked at all of the parts from the thermostat in the house to the blower and the unit outside. He fixed everything that was wrong and actually showed up 5 days earlier than the original appointment day and time. All around pleased!

I have a broken water heater and called to make a claim. It seem to be handled quickly. Still awaiting a technician to respond. So far I am happy with the person that I spoke to explain the situation very well. Also explain the steps involved.

I purchased the Choice Home Warranty. My furnace broke and I called for service. The claim was refused, said the part wasn't covered because it didn't cost enough. Strange? I'm 71, and disabled, living in northeast Ohio, need heat. On a fixed income money is tight. Going to cost around $380, to have someone else to come and repair, because they won't do what I've been paying them for.

Good Experience so far. Have been with Choice Home for almost 3 years. Very quick response for all claims and good service so far. Still there is an opportunity to improve quality of service. Definitely would recommend to use Choice Home.

The technician from Reliable was skilled and polite. He was very thorough, and looked all at the components. As he did so, he explained to us what he was checking. He discovered that a malfunction in the ice maker was probable cause for freezer and refrigerator malfunction. He also was conscious of being tidy.

AC went out on the 19th, still not repaired. Getting the run around from the contractor Texas A/C &Heat along with Choice. As of today, issue not resolved. Monthly payments are current and on time and co-payment paid but still no service... This is unacceptable. Not satisfied at all!

Enrolling with CHW. Looking forward to have good quality coverage for my appliances. The sales agent was good with providing me with excellent details about my coverage plan. I feel comfortable for choosing CHW. The monthly price is affordable. Also I like the 24-hour service that they will provide.

Refrigerator went out Oct.12th. Was the 26th before someone was sent to fix it. Two things were wrong but the technician was only allowed to fix 1. Now there will be problems later because the other thing was not fixed. Your people said it was a pre existing condition. What a bunch of crap. Am reporting you to Better Business Bureau and am getting an attorney to take action against you.

Choice did not follow up to ensure vendor received work order. If I had not pursued this claim, it would still be unfulfilled. We would still be without a/c. Where is my commission for doing Choice's job?

Mr. ** showed up a day early and took care of my problem promptly. I have his number now and I will be calling him and recommending him to others. Overall, my experience with him and his helper was very positive. I am very pleased by the way this claim was handled.

It was decided that my appliance needed to be replaced and not repaired. The buyout option was ridiculously low, I declined the cashout offer. My customer service rep reached out to me and was not very helpful and a new offer was presented. This offer was still very low for a "replacement" offer. I told her I needed to research my policy. I received the email with no further direction than to accept the cashout offer. Not happy with the final outcome.

Nice salesperson. Explained coverages. Easy to understand. Very helpful and gave me great rate on new policy. Coverage is comparable to my current HSA plan. Lower deductible than current policy also. Looked up rating on-line and was rated highly. Worth checking out.

Very Good Service for homes. Professional staff who respond to your call. The only thing of concern is the 24hr turn around time. When your fridge is broken you need help right away. Otherwise you lose all the groceries. It becomes costly. Or if your washroom is clogged. The plumber will come within 24hrs and collect the deductible. Then he doesn't show up for another 2-3 weeks. There is no follow up from Choice if the order was completed or not.

Backup from drain at washing machine. Plumbers came on time, were professional and managed to remove sheetrock from behind the washing machine, repair the leak all in a very reasonable amount of time. I would highly recommend Choice and the plumber. I have had two different warranty companies in the past and feel that I have made a great Choice!

The technician who came to my home showed up at the beginning of the expected window which was awesome and fixed my issue quickly and efficiently. He also reassured me that if my issue persists to just reach out to him and he could fix it if it was beyond what he saw that day. I would highly recommend this company.

The tech was polite, knowledgeable, respectful of my house. Everything was neat and organized when he left. He took the time to explain what was wrong and he listen to what I had to say. Only took 12 hours from the time I filed the work order to completion.

Eric the Technician from USA PLUMBING WAS FANTASTIC! He did his due diligence to PROPERLY identify the issue and efficiently corrected the issue. He was very pleasant and friendly. He made this potentially horrible experience great, in under 2 hours!

Tech came earlier than expected (which I was glad about). Very polite, went to work right away to find the problem. Told me someone would contact me about repairs very soon. When I called Choice Home that I had an issue with my dishwasher they got someone right away scheduled to come to my home.

My refrigerator is on the brink of dying, I had to chose my repair technician as "due to covid" here is the process. The technician was awesome, Willis Appliance Repair in Carteret County, NC. The diagnosis for my refrigerator was that it was going to live for a few more weeks and they could not order parts for it, it was too old. I asked the technician to fill out the repair report to indicate that the refrigerator needs to be replaced. I paid the technician and now on the search for a new one. Choice only gave me $700 towards a new one. Buyers beware and read all the fine print.

Tron from Casual Appliances first helped me diagnose possible problems remotely. Then came the next business day. First tried to clean and fix problem before deciding that parts were beyond saving. He worked quickly and didn’t make or leave any mess.

They made an appointment with a plumber right away. They haven't been here yet so we will have to see how it goes. I am not a writer and don't know anything else to say right now. My appointment is not until tomorrow.

Within hours after making a claim online I had a response with a date and time for the repair. I had to adjust the arrive time, Chin from LK Appliance worked it out. He arrived on time, explained the process. Perfect from start to finish.

Absolutely the WORST! Just unbelievable how totally inept and misleading this company is! I have already paid for two service calls and nothing has been repaired. The company says the technician must provide more information and the technician says that CHW has to review and approve. And then reopen the "ticket"/work order. One department says one thing and another department says the opposite. CHW says that my leaking kitchen faucet is not covered! I was not told this when I originally phoned in the repair request. HOW CAN A FAUCET NOT BE PART OF PLUMBING!!! This took almost a month of phone calls, emails and rescheduled service calls to discover this absurdity. The HVAC repair has had several appointments that CHW or the service provider has either changed at the last minute or just did not show up for the appointment at all. This company should not be in business.

Was not happy with when I called and the customer representative that answered was very rude. was talking back to my husband saying he was wrong. She conducted herself bad and makes your company look bad. I was happy with the service tech that came and did the repairs.

Screws to motor came loose...Service man tightened them down & noise ceased...Thought system was close to 20 years old, but it was a 2008 Rheem package system HVAC on downstairs system...Upstairs unit replaced in 2016...Same company & make Rheem from Bob & Ed’s Heat & Air... Also all new ductwork upstairs....B&E have been our providers since late ‘70’s.

Technician scheduled for 11-3 for 10-26. Did not call and did not answer three calls to check on arrival time. I contacted Choice. The person contacted tech who said he had wrong date down, would come 10-27 and would call me. He did not call me so I cancelled after waiting several hours. I have purchased a new system. I'm not unhappy with Choice but this tech is not reliable in my experience.

I have recommended a friend to come onboard. She stated she will in January when her old contract ends. Her name is Alice **. She would like to be called Tiny. Please give her a call now. Let her know what a good deal your company has. When she comes onboard and I know she will I should get the credit.

I have florescent lights in baluster that started frying out the 4 feet bulbs. The company called and I explained my problem. The worker said a time that they would be at my residence and they were. Both workers had masks and protective shoe coverings. They had the ladder with them. Pleasantly got to work. They redid the wiring and explained to me they are replacing with led. Better light. Cost effective. Last indefinitely. They were done with both light fixtures in a half hour. And said have a nice day. I would definitely recommend this company.

Very proficient and professional company. Would rate them a 10 out of 10. I would recommend them to anyone. The technicians were on time and were very courteous and customer service oriented. I will definitely use this company again. Please continue to keep this business on your list.

I filed a claim with your company on my heating unit which had a cracked heat exchanger. I was pleased with the team that came out to check it, however when I found out that my claim had been denied, I was not happy. You stated that you were not responsible for damage due to malfunction or improper operation due to rust or corrosion. This unit is almost 18 years old, and I live in the south with high heat and humidity. My service tech states that most units last only 10-12 years at most and mine is much older. If feel that there has been no improper operation - just age. At this point in time, I will not be recommending your warranty company to anyone.

My recent experience w/ Choice Warranty and w/ my CHW Technician was excellent! When my washing machine wouldn't drain, I was forced to call in my 1st claim. From the representative that took my call to Joe, my technician, service was impeccable! Joe repaired my washer quickly and was kind and professional.

Service appointment was confirmed within a couple hours of my Sunday call for the next day. Customer service very quickly ironed out an issue with the correct service address. I have warranties for two properties and submitted the request form the wrong one. Tech arrived, determined the problem, ordered the part and made an appointment for install within two days. I do wish he wore a mask.

Repair of handicap shower. Repair man was friendly and extremely professional. He had to return 3 times due to difficulty of position. He installed and returned shower unit to original order. I appreciate your choice and friendly handling of my problem. I am glad I chose "Choice". Ralph Gerald **

Great customer service. One never knows when the service of this company will be needed. Me I’m happy as a home owner that this company is here for the consumer. You hope not to need them, however it’s a peace of mind kind of company.. Thank you Choice for being there.

When I called in to set up my account I spoke to Trish. She was very friendly and did a great job. The only problem I had was at the end I was not understanding what she was telling me to do. Then she just told me to watch my e mail.

I was provided answers to all my questions prior to agreeing to select Choice Home Warranty for my home warranty. When I received the written policy it was completely different from almost everything I was told. Very misleading and deceitful!! I was basically lied to about what the policy covers. They told me they cover up to $1500 for any repair or replacement and they are the only company that offers this as others have a 9.1.2 clause/selective warranty stating they pay a max of $150/repair/appliance. They sold me on their coverage just to find out it was all a lie! I was also told my quote for my annual premium is locked in for life as well as my service fee. Under common questions there’s a question, “Can I renew each year?” The response is “yes it may be renewable and you will be notified of the prevailing rate.”

Michael ** was very helpful in my decision making process. I failed to mention I don't have an ice maker or disposal - will that make a difference in price? The $65.00 service charge is a surprise, however his knowledge and kindness are appreciated.

Dryer would not heat and dry clothes. Replaced heating element and suggested I get the vent cleaned. I had it cleaned out and I am very glad I did as there lots of lint in there which was a fire hazard.

For this being my first home issue and being a new homeowner the technician was very patient with all my questions. He answered them all and was very polite and had great customer service. Was a pleasure to have him as my technician.

Service was prompt. Customer service rep. Was courteous and very informative. Called one day and serviceman was dispatched next day. Serviceman was courteous and informative and on time. I Would recommend Choice Warranty to a friend. My 2nd time using my warranty plan. Highly satisfied with the service.

After water leak repair by a plumber, I submitted a question online regarding the ceiling opening by the plumber, in a few minutes I received a phone call to schedule ceiling repair. I am very impressed by the quick response from the company and support personnel.

My toilets and shower drain were gurgling when I ran other water...laundry, dishwasher. Water rose to rim when toilets were flushed, scared they would run over. John from A to Z Prestigious Plumbing came early Monday morning, found and fixed problem. He was very professional and friendly.

The repairman was very professional, on-time and competent. I was very satisfied with the service/repair and would recommend him to friends and family. The parts ordered came in as scheduled and I appreciated the timeliness. The repairman was also very knowledgeable and neat (he kept the area clean).

I called for a repair on a toilet that was leaking. However, I can't seem to find a leak now. I called and cancelled. Everyone was nice and a repairman was dispatched right away. I'm glad to have Choice Warranty.

Elliot ** was the rep who set up my new policy. He was very thorough and provided multiple plans and payment options. He also afforded me the opportunity to think about which option would work best for me and called me today.

Just renewed my policy and coverage. The representative was real helpful and explained everything I needed to know in a short time. Best thing is "I could understand him very well." He was very patient and understanding when I told him that I could never claim for my air conditioner, because there is no service in my area. Choice Warranty takes way too long to return calls or emails. So that won't work when it is 105 degrees!!

I am very disappointed in your exclusion of attic fans as part of your ultimate home warranty option. My house fan/attic fan is part of the AC cooling option/system of the house and you are not covering the repairing because that type of fan is excluded. A system that actually cools the house. You should absolutely include this as an item to be excluded instead of implying that you cover 15 main systems in the house and exclude an attic fan/house fan. Very disappointed and will be sharing with others that this is not covered.

I just got it. Can't complain or comment. Give me time. The lady I talked to was very nice and explained me how it works. Very professional. Had no problems. I recommend her. She is good. Recommended Choice Warranty to help me when I needed it to fix whatever breaks that's covered by choice I made.

He was very nice & courteous. I am currently waiting on a decision from CHW on how to proceed.

This was the worst experience ever! I took a chance with this company even after looking at the reviews because they seemed to have the best coverage. However, first time filing a claim and they found denied my claim. What made it even worse was the fact that they denied the claim based on one thing then when proven wrong they came up with a totally different reason. Basically seeking any means not to pay for my water heater. At least if they would have denied it for the 2nd reason the first time and could have moved on and had hot water much sooner. Overall policy states Hot Water Heaters are covered but that is not the case----read fine print, as it is only pieces of the water heater making their overall policy a lie and falsely giving the idea they cover the Hot Water heater. Just a scam to get people's money and then not cover ya....my fault as I should have listened to all others who stated this company doesn't pay... Wasted my money!

I am giving 3 stars because although I am disappointed at how our situation turned out, I also can understand Choice Warranty's position. Though not elated about the outcome, I am content with the decision they made regarding our furnace. Our furnace was operating loudly and not pushing out much heat. Upon inspection by a a Choice Warranty service provider (who was AWESOME by the way--timely, good communication, helpful, knowledgeable, etc.) it was determined by the technician that the unit needed to be replaced and full replacement was requested. The technician also told our tenants not to run the unit because it wasn't safe, so they stopped using it.

When we signed up for Choice, we were concerned we couldn't afford it. When our furnace went out and they covered it, we realized we can't afford to be without it. We will always have choice as long as we have a home. They made it easy for us and were fast at getting it taken care of.

Appliances repair. The technicians was very knowledgeable and very nice person. The both of them did great job specially Nicholas. I’m very satisfied with them. Thank you for sending good and knowledgeable people. They came on time and they Diagnose very quickly.

You ask me to pay the 45$ for service and take $3000 on a unsecure website, I tried to call and you put me on hold for over an hour this is unacceptable. I have been unable to submit my online demand for service without putting the credit card.

Tech checked AC in my attic and found coil bad. Was informed you do not cover coil because of contaminated air. It is dry and clean no contamination. I don't agree with this decision. The outside coil I understand, but not the inside. I will not be recommend your service to anyone.

The water in my bathroom sink was draining extremely slowly. The technician assigned to my problem was very friendly, courteous, and answered all my questions completely. He was able to determine why this was happening and resolved it in a very timely manner.

I did contact Choice Home Warranty for all three subjects, stated above. I totally impressed by the excellent customer service representative. As a first timer user, they advised, and help me navigate how scheduling worked, and the expectation for each person that rendered their service. When each technician arrived, they too exemplified the goal for each of the services. I highly recommend the Choice Home Warranty to help in managing your home.

UPDATED 10/26/2020: So after writing a previous review on the company Choice Home Warranty I tried to reach out to them but have been unable to at this point it's really a challenge trying to speak to someone over the phone concerning my claim I am really, really, really upset had I known I would go through this trying to file a claim and get action taken upon it I would never have chosen Choice Home Warranty so to all you consumers out there looking for a warranty company please do not choose Choice Home Warranty, I just feel like the company doesn't care about the consumer even though part of their slogan is the safety of your family comes first.

My repair for a leaky pipe in the crawl space of my rental property was denied based on the report of the 3rd party technician CHW sent out. That repairman was not a licensed plumber and was not even an employee of the company CHW contracts with. Basically CHW hired a subcontractor who hired a subcontractor. The subcontractor of the subcontractor who is not a licensed plumber basically gives me 3 options:

I reported three problems with our inground pool at one o'clock in the morning. Repair person was in our driveway seven hours later, 8 AM. We had major problems with another warranty company, American Home Care. The response and the company responding is AWESOME!

Nice enough guy. He couldn't replicate the problem, and my dishwasher drained fine once he started working on it. My biggest problem is that he wore his mask under his nose. Good communication via cell phone before his arrival.

I made my claim online as this is so easy to do. Choice Home Warranty was very quick to respond and was very easy to work with. They gave clear communication and were frequently in touch with updates to appointment times. Choice always gives excellent service.

Plumbing ticket was responded to in a timely manner. The plumber called the day before to confirm appointment, he arrived on time and fixed my issue. The serviceman was quite knowledgeable and explained the problem and resolution in great detail.

I submitted my claim and Choice Home Warranty responded quickly. In the past to whatever I have called them they respond fast. They were right on time. Didn’t need to call them. Everything was done in couple of days.

Respond for service was fast and much appreciated. Tech was knowledgeable and explained what was needed before he began repairing, upon completion explained what was done. Made suggestion to prevent backup from happening again. Cleaned up after himself. Would request same company from Choice if plumber was needed again.

The person I talked to was very nice and fully explained the warranty as long as the company goes goes like the said. She said/answered all my questions to my satisfaction. I will wait to receive my contract to review.

The drum doesn't turn, so clothes can't dry. You could hear it running but when you opened the door you could tell the drum wasn't turning. After repairman came & left I tried it. Still nothing. I took most of the clothes out & tried it, it worked.

Technician guided me to use Jet liquid for heating dry. It seems like cleaning I didn’t get at Home Depot if Technician gives me the name again. Maybe I don’t remember what to buy. He had knowledge and know what he was doing.

First day tech was to be here, 11 - 3pm, no call, no show. Set up schedule another day, 10 - 2 pm, no call, no show, called their office at 2:15 pm and they said he was running late, tech finally showed up at 2:45 pm. Did a great job once he got here and I am very grateful.

Outfit from Savannah very good. Kept us in communication. Replaced old disposal. Was on time day and time as scheduled. Cleaned up afterwards and was professional and was polite. We have multiple Choice Warranty accounts and happy. Thank you again.

Made the appt. quickly. Tech that came out was very nice, polite. Wore his mask, was knowledgeable. He had to order a part which took a week or so but when it came in he came the next day to install it. I would be happy to use Lone Star Appliances again and recommend them to friends.

Leaking water from bottom. He fixed it quickly. No problems since and it's been almost a week. Customer Service, Value, prompt attention to my issue were all 5 star. Highly recommend this company. I had American Home Warranty before and was not happy with their customer service, especially since Covid-19. Wait time on phone was always minimally 45 minutes. I got right through to Choice.

When the technician showed up he stated that it would be a small fuse. After he replaced a fuse the fuse went out again and then he did more checking and found out that there was a problem with the door. The day after his visit I’ve been approved to have the microwave door repaired.

No I wasn't quite satisfied with the plumbers because they was saying that it was I have pipes broke up under my house and come to find out I called got somebody else to come out and it was not like they said and they said it was going to cost me a whole lot of money you know so I'm not satisfied with your service either so I'll probably be calling you on in counseling.

It was very easy to make the appointment for someone to come out and check our fridge. Was not on hold that long. Tech is not coming till Monday October 26, 2020 to check our fridge so I really can't rate the service that was given.

On last week when the weather turned cold, I filed a claimed because my heater wasn't working. The next day, I received immediate service. Mr. ** called and set up an appointment and came right on over. As soon as the part arrived, it was installed the same day. This was my first claim, but I am satisfied so far.

There was something wrong with the electrical system and no the microwave. So Choice had send out a electrician. When the electrician came out he fixed the problem. So they were on top of everything. I was so pleased with the work.

I needed warranty for my home appliances and other coverage. The George Foreman advertisement online prompted me to apply. I spoke with Myles who was very considerate and helpful in helping obtain coverage from Choice Home Warranty. Thank you Choice Warranty for being there.

I have had CHW for over a year, I have never missed a payment. I called because I have no heat, a Tech was sent out from Legacy Services. He checked my furnace and he told me I need a new furnace. 2 days later I get a email stating that I need a gas valve and another part and neither are covered, I called Legacy and they recommended replacement.

Your contractor, Jason ** of AirTravelsLLC was simply outstanding. He was prompt, professional, friendly and knowledgable. The repair involved replacement of a capacitor for the fan motor. I would use him again without hesitation. This contrasts sharply with our experience a few months ago where your coverage of repairs on a tankless water heater was terrible.

The technician was friendly and found a loose connection and fixed that but it didn’t fix my problem. I still have no hot water in my washer when I set it on hot. I don’t want to pay another $45 to have him come back.

I call them to fix it my Dryer and electric, every time I had a problem for my appliances Choice Home Warranty always give me A response right away. Good customer service,, I will recommend To all my family and friends have a choice home warranty. Thank you Choice home warranty,,,?

Horrible response. Can never locate a repair person. Have to do everything myself. Slow slow slow claims process. Unhelpful and unresponsive CS. Switched from another HW company where I had zero problems for the promise of a lower rate. You get what you pay for.

AC stopped working and needed a service tech to come out he showed up on time and fixed the issue and within no time we were cooling off again. The process was simple and no hassle at all. It was a simple repair and we would recommend in the future.

My experience was great with my first claim with Choice! Very seamless and fast! Water was on my floor from under my sink and they came as soon as possible. The contractor communicated with me every step of the way.

The sales person that I spoke with was very professional and helpful. I don't like high pressure sales people and Ron was not high pressure. He explained everything to me and answered all of my questions. Overall, a very good experience.

Service came pretty fast, and got the job done. I panicked at first because they said that they came to access the situation and were going to have to come back to fix it (2 service charges) but that didn't happen and I was pleased.

Technician did not come. There was a dispute with the amount CHW was going to pay him. I got the furnace fixed myself. Turns out CHW cannot find contractors to work for them in this area. Contractors claim too many hoops to jump through and CHW does not pay for any claims.

Technician assessed the situation and determined constant flow in toilet tank was due to worn flapper. He replaced it with a new one and it fixed the problem. Although the repair was simple, I got a peace of mind because he was able to determine if that was the only issue.

I called for a service call to fix my washing machine and I got a return call within 10 minutes to schedule my appointment. Choice Warranty is always very quick to get you scheduled. I have had to call for other repairs and again, they were very prompt.

Washer was broken and replaced but not enough money to cover a washer. Even with depreciation it is not adequate. The repair man was on time and friendly. He put in the claim on the next day and I was called and notified by mail of the claim. Why does it take 30 days??

I needed the lighting fixed in my bedroom because it kept flickering and sometimes would not turn on. Derek, the technician, not only fixed the problem, but also explained why it happened. I found Derek to be very knowledgeable, professional, and friendly.

You’re a scam.. You don’t cover what you say and you don’t fix what you say you will.. Basically people feed you money and you find a way to get out of fixing anything.. I think most customers get this because they can’t afford most repairs on their own.. But with your policy they end up paying for everything anyway.. And you pay a service fee for something you say you’re not covering.. You should be reported to the BBB for stealing money from consumers.

The electrician from DCL came within the scheduled time and was extremely friendly and helpful. He explained the problem and identified the case. Then he fixed it quickly and efficiently. I will make sure to get him the next time I need to get any other electrical work done.

Wayne ** repaired my hot water heater in July. He replaced the relief valve on the hot water heater. Now, it seems my water pressure coming into the house is too high, 150 and the regulator needs to be replace. I had his number and he came out and looked at it today. He has my claim number and will be calling you to do the repairs. They should be covered, as it is not my Hot Water Heater. He can explain it. Thank you, Karen **.

The agent was very helpful, and answered my questions. However, I felt a bit rushed. I'd like it if the agent were a bit more patient. I'm hoping my relationship with Choice Home Warranty will be as good as the offer of service.

The nicest technician named Sam was able to find the plumbing problem in the shower. He now needs to replace what’s broken and will come back and complete the job. Very happy we have Choice Home Warranty who will cover all the parts and labor with only $65 out of pocket.

The living area outlet had a short circuit two month ago. After replacing the meltdown outlet, it is no longer been controlled by a switch. The issue has been fixed and I am extremely happy with the service provided. Thank you so much????

I was pleased at how quickly Abdul ** was able to identify my problem area under the kitchen sink and remedied the issue in under an hour. He specifically ran water in the sink to ensure there were no leaks as previously complained before he departed. He was prompt, professional, and knowledgeable about my concerns and set out to correct the problem. As a first time customer with a claim, I am pleased it was handled well the first time without multiple visits.

I entered an order on Sunday and the serviceman came on Friday. The manager I spoke with took a long time to respond. She said I would get an e-mail and phone call to notify me of the appointment. I did not get either. I had to call her back to get the information. She said if I did not like the day or time, I could call the service co. and reschedule. I feel the time and service took too long. Also, your service by the manager was slow and not efficient.

Technician was great, CHW is terrible with claims and covering service. Have been going round and round trying to get the part covered because won't believe water heater is out of warranty because it was a replacement water heater. Have had problems with a previous set of claims that you couldn't provide a tech for, Was not compensated properly for my 2 other claims for my refrigerators. Very unsatisfied.

DO NOT ENTER INTO A CONTRACT WITH THIS COMPANY! They are a SCAM, they are a FRAUD, they will NOT provide you with anything they promise. I was told over the phone that they would... I paid for 6 months of coverage and without any consideration for the facts or for what I had been told over the phone, they outright denied my claim on my AC unit. They assumed that things were wrong without even seeing the evidence and declined the coverage based on their assumptions. DO NOT ENTER INTO A CONTRACT WITH THIS COMPANY. AVOID THEM LIKE THE PLAGUE. I would give them 0 stars if I could.

Jesse arrived the next day after I called and resolved the problem very quickly. He also answered all my questions and explained the warranty. When I placed the call with Choice Home Warranty, they were also very quick and sent email confirmation.

It was a great experience. Much better than American Home Shield who just gave me the runaround. I am so glad we changed. I would recommend Choice! They called, showed and repaired. I could not be more excited moving forward knowing we have coverage.

This company is just a money trap!!! I have put in 2 claims since I have moved into my house and neither claim was approve. My AC unit was freezing and making a loud noise up and leaked water all over the floor. They denied my claim. I had to pay their service fee plus purchase a new unit and have my floors replaced. Then my shower was leaking. Paid for service for them to just look at the shower. It was 65.00 and they said the tile was loose in the shower. But they won't replace the tile. I will never recommend this company to anyone. Unfortunately I am stuck with them for a year. A waste of money going with this company. They don't deserve 5 stars and really not the 1 star I gave them. P.S. The Customer service Rep that I spoke with was inconsiderate of my needs and concerns. Please read through every detail before going with this company.

Tina, the scheduler, was FANTASTIC to work with. The technician was somewhat rude, but he did a great job. The job was quick and efficient, and we are very happy to be able to use our garage again. Thank you for getting on our claim immediately!

The oven and clock stopped working. I emailed a claim and was contacted within an hour. A technician was scheduled to come by but the clock started to show a code which I googled and was able to reset oven. I called and explained that and the claim was canceled for me. Thanks for the quick response.

The tech who responded saw where the flood was and fixed the problem right away. Very pleased with the professionalism shown. Would recommend Plumbcraft to others. Thank you for your service. Because of the workload Plumbcraft wasn't able to come to our home until the next workday for you. Unfortunately we had to wait 3 days.

Smart Appliances (Abner) is a superb tech. He is very knowledgeable and always provides outstanding customer service. He is quick to solve any problem with your appliance. He sets an appointment time and always meets appointment. He is prompt and very dependable. Choice Warranty is blessed to have Smart Appliances. Total satisfied.

Choice Warranty is simply the best. Their service is great and they follow-up very well and the technicians they send are very good. No hassle process. Their on call service is good, and their website and brochure is also good and explains things. It is a breeze.

I am not satisfied with the amount of $259 for the replacement of my dishwasher. After waiting 20 days to hear back from my assigned case manager, I submitted a comment on your website. A few minutes afterwards, she called. I expected better service from Choice Home Warranty!

I placed a claim over a month ago and my issue has still not been resolved although it is still in the process. I am told that my clothes dryer should be repaired in another week. My only dilemma is we have a very large family which produces a lot of laundry and needs to be dried. Because we are in a pandemic I don’t feel comfortable going to a laundry mat to dry my clothes. I guess my greatest frustration is I’ve had so many cancellations that I kinda lost hope.

Have had a great experience with Choice Home Warranty. The staff is very friendly and helpful and easy to work with. I would be glad to recommend them to my friends and family. Whenever I call them, there is always someone there to answer my call day or night.

It was two days before he could come and then needed a special order part so it didn't get fixed until Thursday so it wasn't the best experience. Not all his fault but I was not happy that I had to wait so long.

Was not covered because the stoppage had to be cleared from a roof input which cost me $1,051.00. It was a quick job and probably easier than a clean at ground level. I have recommended many people to your policy.

Needed an electrician because I had multiple circuit breakers tripping and a bad plug. Called yesterday and the electrician was out today!! RAW Electric was so nice to work with. Jim even called back to make sure after he left to see if everything was still working! So glad Vince ** reached out to me to sign with Choice.

The Salesperson was prompted. Corrected the problem. I informed him that the sensor was the wrong size, but an heating system person installed it in an emergency. Said it would not last. I am requesting that Mr. JIM of Quality HVAC to schedule another visit to replace the sensor. Please!!! I have sensor problems two years in a row. I don't want to be without 3 or 4 days this winter.

I like the customer care and service. Good value for money and coverage. I just bought a new home and took Choice Home Warranty, the process was easy and the response is fast. I have done my first claim for rekey.

Great job, great customer service, excellent service overall. Shodd was awesome, he checked the upstairs bathtub as well and changed out the stem in that one and made sure everything was perfect before he left. We recommend Best Plumbing for all of your plumbing needs.

Even though my request regarding the above-referenced order was denied, I have a very good opinion of CHOICE as (a) response to phone, e-mail is fast; (b) staff are courteous; (c) explanation of response is clear; (d) response time to attending the accepted claims is quick; and (e) contractors are generally good.

Not happy coverage. I had A very good microwave. When you sold coverage you'll said it would cover what we had. First offer was very low. Second meet me halfway. So now I have to purchase cheaper microwave plus pay my policy. Seems like every time company makes all these excuses to pay. My Microwave is about $800 to 1200. I only got $399. Only because I disputed it. I will be shopping for a better warranty coverage co.

Agent waited until I got home. He was very courteous. There was no charge for the call. Agent informed me of what could be fixed if problem persisted. He gave me an estimate for future repairs to the wiring thus giving me a chance to accumulate fee.

The tech was on time, wearing mask, using wipe. He is very knowledgeable. He explained the problems & what needed to be done. He ordered the parts while he was in my home. He will return in over 2 weeks to complete the repair.

Your agent was great, very smart, answered all our questions, showed the value of this warranty product and we actually lost our call and he called me back which showed his diligence towards helping his customers. Great job. I will recommend your company to everyone as I am in the mortgage business.

One of our units blew a circuit switch. Unit not cooling. Our tech Marco was very courteous and professional and used Covid - 19 safety measures as required. Fixed the unit very quickly. I am very pleased with the work he did and the quick response from the time I posted my claim.

We had the worst experience ever in covering our ice machine that was worth over $2.7k in value - this machine needed to be replaced after we had our own technician look at it and even Choice Home Warranty had their two people look at it. Working with Yvette ** - took forever and communication was the worst where we tried multiple phone calls and emails to reach her - she kept using the excuse of Covid and being overwhelmed - then HIRE more people Choice Home Warranty. Yvette was not responsive enough and couldn't even provide timely communication. The fact that Choice initially offered $300 to replace our unit and then finally $489 is pathetic and doesn't even pay for a replaced unit worth $2,700.

Very pleasant, professional at all times, answered my concerns and explained everything to me. Super job. Arrived on time, went straight to work after asking what my concern was. Did the job in a very reasonable amount of time. Would highly recommend him to others.

The technician told us the furnace heater is bad & needs to be replaced. Every time it sent the Choice, 100% automatically declined! Why should people buy home warranty from Choice? Isn’t a scam! Why would you not following technician’s report when you hired them to do the job?

Although this is a second repair on this unit, a different repair company was used and they took the time needed to identify the real problem and fixed it. A timely response from Choice, the repair company and the final repair were great.

Thank you Choice Home Warranty for your quick response to my claim request. Dorma for Kings Castle Locks and More was THE BEST! You Couldn't have sent out a better locksmith to take care of my needs!! She really went ABOVE and BEYOND the services she was there to provide.

Rep was outstanding, he answered all of my questions and concerns. We are selling our home in the spring and wanted to make sure the future buyer was going to have some insurances that they were covered should something fail after the sale.

Maui Garage Door & fridge repair techs were prompt, professional, solved the issues and were very pleasant. Stress free transactions & got everything in perfect working order. We would definitely use them again and would recommend them. No hassle and good value. Appointments were easy to schedule.

CHW was unable to locate a contractor to repair/replace a ceiling fan; however, they were quick to notify me of this and offer an option for me to hire a contractor. The process was simple and approved within minutes of the contractor's diagnosis. Had CHW authorized a true replacement fan, rather than basic grade (about $100 difference) the experience would warrant 5 stars.

Our technician was hardworking, competent, and polite. It was an overall outstanding job. He was extraordinarily thorough and went the extra mile confirming the integrity of our system, and was able to identify and replace an unusual problematic piece of our equipment.

The online support technician did an excellent job to collect my data, and to address all of my questions and concerns. The individual was thoughtful and thorough to ensure a good report was processed. Thank you for providing outstanding support.

He was polite, clean, friendly, quick. He was the best. He called, told me when he will be there and was on time. I was very pleased on everything the gentlemen did. He was exceptional. I hope in the future if I need something repaired I would have the same experience with another company as I had with JL.

Mark was very nice and courteous and took care of my concern in a timely manner. I don’t put much claims but when I do I usually get fair service and value. My microwave panel is loose. Mark just took the information nicely and put it in the system and I got the claim number within 5 minutes.

I really appreciate you are hiring professional technicians. They do a great job. This company take care of the clients, the customer service from Choice is very good. They set the appointments fast. The waiting was not long. The air condition claim was satisfy on timely manner.

We put in a claim on Saturday and a technician was there on Sunday to assess the problem. He had to order a part and gave us an estimated time he would return for repair and he was back in that time frame. He did a good job fixing the fridge and also remembered we have a baby, so didn’t ring the doorbell when he came back. It’s the little things!

My furnace does not work. I have no heat for my house with the cold weather’s arriving and I can’t get my furnace fixed because it is wiring. I could get a whole new furnace but can not get a $10 wire installed. And because of my financial situation I can’t afford it and still had to pay $65. Thanks for nothing.

I’m satisfied with service and parts inside and outside were in good condition according to the Technician. Filter was changed and furnace in good service. Thermostat needs changing and I have appointment for delivery up of new one on Thursday. Tech will change and provide directions for usage.

Fast and just filled out online. Were here the next morning. I have only used Choice Home Warranty in all my homes. A great product. It truly pays for itself. Hot water heater this time. We have the top plan and couldn’t be happier.

I was EXTREMELY DISAPPOINTED to find out my faucet wasn't covered under CHW. The technician was wonderful and very nice. I would recommend him to anyone. However, CHW not covering my faucet due to Rust and Corrosion was ehhhh. Not good. What else do faucets do except rust and corrode??? How would they ever be covered if they fail???? They will almost ALWAYS have rust and corrosion...

One week wait for repairman, had to go buy a new Fridge as everything would have spoiled and been an additional $400 loss. Upon arriving it was determined that the compressor was bad, but he had one in the truck so he would go ahead and fix it. 10 minutes later he say the claim was rejected with no explanation. I get an Email later that day saying the 11 year old Fridge is still under warranty so they won't repair. Sears say warranty ran out 5 years ago. Typical Home Warranty rip off.

Text ahead when he is coming and showed up on time to fix it and fix dryer. And Choice co informed us about who is coming to fix it. I am happy with service and timing and service for past few years. Thanks.

Never received a confirmation email had to call in 2-3 times before someone was able to send one. The rep was pushing for a 3 year plan after I told him I would wait until next year phone went dead.

I have had Choice Home Warranty for about 2 years. I live in a newly constructed home. My furnace stop working in April. They sent a technician out. It never got fixed. It began to get warm. We get to fall and turn the heat on again. It doesn't work. They sent out another technician. It took a week for him to come out. He never fixed it. I called again, he came back out a week and half later. Still not fix. Choice says they're not fixing it because it's not covered in my warranty. I have a full warranty. I had to pay the service fee each time. Now I'm stuck with a broken furnace. I had to constantly call Choice to get an answer. They have me the complete run around. Even the technician didn't do his job. This is not a good company to deal with. Do not waste your time or money.

The plumber was good. The warranty rep. was lacking. She could have told me that the repair would not be covered when I told her I broke it trying to fix a leak. Very simple. wasted my time, and $65 service fee, I could have put toward the repair I am already paying for. I am still learning about what may be covered and what is not. That is on me. Thanks.

Kayleigh ** explained the list of items covered in the home warranty and how much the plan cost per month and the fee we are expected to pay upon each service. She speaks very clear and polite. I am glad to have her as my representative.

My fridge got deemed and they offered me $390 for a side by side refrigerator. I am not sure where one can find a fridge (similar or like to like) for that price. I am pretty sure you cannot get any refrigerator for that price. After going back and forth, they approved $710 for replacement. Again, you cannot find one side by side refrigerator with water and ice dispenser like we have for that price. I asked to just have Choice replace it with similar product regardless of brand and they do not have that option either. No wonder they do not have the option because you cannot find one at the price they were offering. I feel the warranty did not deliver what they should have done (replace unit or provide adequate money to replace with one similar unit). The cheapest one available anywhere was around $989, so almost $300 short. Not going to renew my warranty anymore with choice.

CHW only offered a portion amount of item, they did not cover a built in Microwave, they offer a countertop Microwave cost, It means this is not what I need and I cannot use counter top Microwave in my Kitchen. CHW declined my claim for Attic duct box issue, they said it was from past but a year ago when buying the house, inspector was my friend and he was in attic, there was no visual problem. I think staying with CHW is wasting the time and Money. It is a 50 percent Home Warranty.

The Customer service representative was informative and helpful. She answered all my questions. The online submission was easy and when I needed to call I didn’t have to stay on hold for forever. This is only my second claim so far but both seem easy and they seem on top of things.

Tony ** was awesome! He explained everything in a way we could easily grasp. Tony's knowledge of services offered was excellent. Good sense of humor. Kept it enjoyable too. Couldn't ask for better service. Thorough. Patient. Great communicator. Thank you!

I would definitely like to use this plumber again.

Choice Home Warranty sent out an unqualified contractor who was not able to address my warranty claim because they did not have the knowledge to fix the issue. The contractor even stated "he was not qualified to fix the issue". I was then charged a warranty deductible and told by Choice Home Warranty that my issue was a pre-existing condition and that my issue would not be addressed. The fact that I paid a deductible to an unqualified contractor is bad business and the fact that my issue is not being addressed is also bad business. Highly unsatisfied with Choice Home Warranty.

I am 76 years old. I am in house and it is 15+. years old. It was in July and it was very hot and one of my friends had an AC failure and he told me about his warranty company that replaced the unit. I did some research and I spoke with the salesperson at length.. He said they were the #1 Warranty company (I even recorded some of the conversation.). I told him I was concerned about the AC failing and he assured me that it would be covered. My AC worked fine during the very hot (in the 90's and high humidity) July and August period. Early in September it stopped working. I called to make a claim and I was told that they would send a repair guy in a few days. After 3 days without AC I called and they said due to Covid19 they were having a difficult time in getting a repair person and that I could find one myself and they would allow it. I had difficulty too and in the meantime I got re-married and was a way for a few weeks so no AC didn't matter.

My experience with Home Choice Warranty was a pleasant experience. The agent was professional and very helpful. They explained all of my available option to help make my decision easier. I will not hesitate to refer this company to family and friends.

The technician was assigned quickly and arrived when expected. He quickly diagnosed the issue and submitted the claim for the problems. There were several issues identified with the A/C but only the least expensive issues were approved even though the issues "covered" caused the other issues.

Great professional Service provided by the technician! I thank you for your help in resolving the issues I was having with my home appliances. I was amazed at the expediency at which my issues were addressed and resolved. The Technician came the same day I called to place my claim. He was proficient, courteous, very professional and knowledgeable. Thanks you for your promptness in handling my claim.

Greg did a very professional job in getting me a home warranty package that I was happy with. I believe that my home will now be protected from any unforeseen expenditures due to an appliance or a system breakdown. I like the idea of a three year Senior discounted package.

I’m happy for the peace of mind that this home warranty will give us. I recommended to our next door neighbor, he was like, “What?!?! Sign me up!” He is going to look into Choice Home Warranty, after saying, “I never buy the warranty.”

Choice are a rip off. It doesn’t fix anything on my warranty. Every time I tell them something wrong they say it not cover. I am tired of it that every time call it say it under my warranty but they say it not cover. I am tired of it.

The a/c was not cooling. The technician from Tech Pro Cooling and Heating was on time, very professional and knowledgeable. He ordered the parts needed and came back to finished the repair on the same day. I definitely recommend this company. Great service!

Your policies have too many exclusions to make it worth purchasing and it cost me $65 dollars to find out I have to pay more money for the repair. Thanks for wasting my time and money. I will not recommend your warranty to anyone in the future.

Our washing machine was repairable. Their first offer is $345.00 which is 1/3 the replacement cost. Totally unacceptable! Also first report it was a Dish Washer. I called to correct but that person didn't cancel that claim and start a new one.

I was pleased that the order was taken immediately. The appliance squad came out in a couple of days and did a wonderful job of fixing it! I would recommend that everyone should consider having a home warranty for this reason!

Multiple outlets in the kitchen were not working, those were replace with new ones, the electrician was very professional, efficient and did an excellent job! The claim was processed promptly and without issues. We are extremely satisfied of how this claim was resolved.

I like what they offer in their contract and the person who sealed the transaction stayed on top of this timely, professionally and with courtesy. This Home Warranty contract price fitted my budget. I’m looking forward that it does what it is supposed to do.

The tech that came to assist me was on time. Friendly and knowledgeable. Also fixed my issue quickly and it has been working well since! Saved me money which anyone loves. I would definitely use him in the future! I’m happy I’ve chosen Choice Warranty!