Choice Home Warranty Reviews

The only issue I had is with communication. He set appt over and over, and then just did not show with no call or text. The phone number provided was busy constantly. I finally gave up and did not set another appt, then he called and said he could be here in about 2 hrs. It was actually 5 hrs when he did arrive after 8pm. When he did manage to get here, he was great and did a very nice repair job. So all good and would try him again.

Choice Home Warranty deals with really good and efficient providers. Their staff is always on time and technicians not only fix what was declared in the claim but often suggest certain improvements if needed. I recommended it to my daughter and my friends and they all are satisfied.

The technician was very respectful. He arrived around 9:25 am, and we were expecting him between 11 and 3:00. He analyzed the problem, but he will need to order the part and cut into our wall to fix it….and our warranty will not cover any of it, so we paid our fee to learn what the problem is but not to fix it. Therefore, overall we are disappointed that we will not get financial support to fix the issue.

Excellent repair man. Part not available. Weekend repair so it is difficult to find parts. Will get back to us. The part is available as I found it on the net. I am confident it will be fixed. Could take two weeks.

My septic tank was backing up into the house at the most inopportune time. Choice helped me get it entered into the system correctly and worked with me to get an expert out to the house and pump it out.

Technician was polite and professional. Work was done perfectly and timely. Problem was diagnosed quickly and solved. Faucet is now fixed and back in working order. Thanks to knowledgeable plumber. Could not ask for more. Thanks again for your help. It is very much appreciated!

This is the second year with CHW. I have 5 claims (heating, stove, garbage disposal and electrical wiring). CHW scheduled repairs within two days of claim. Repair person on time, repaired issue and explained problems. CHW takes worry off my hands.

Had an issue with my dishwasher wasn't turning on. The electronic panel wasn’t working. Put in a claim request and received a reply the same day. I had a repair person who came to my house a few days later. The dishwasher needed to be replaced. I got the reply the next day that I would receive some money towards a new machine. I very pleased how quickly everything was done. I have had this company for many years and always had a good experience. Highly recommend them.

A Quick Install technician was helpful and explained what my system needed. He came within the allotted time frame, and showed me what the next steps will be to fix the issue. He also wore a mask properly for the visit, which I appreciated.

2 separate service calls. Both ABSOLUTELY EXCELLENT! Communication was maintained from initial service request until Call completed. Serviceman thoroughly what he had to do for toilet and cost prohibitive service required for stove! Great service! Since the stove repair was cost prohibitive I had the choice of a stove from Lowe's or a check. I’m choosing a check to buy a stove from a local business where I have an established business relationship.

The service was great. The young man knew what was wrong and how to fix it. When the parts came in, he came to install them. One part was missing a component. The third time he came out, he fixed my stove. We were really pleased with the quality of service we received.

TJ Electric was great. He arrived exactly when he said, changed the breaker and checked the range to ensure it was working. The Choice protocol of having to resubmit a claim each time a different vendor is time consuming and delays repair.

The about two year experience with trying to get the furnace repaired has been a nightmare. I'm sick of hearing "we have put it in the system and waiting for someone to pick up the claim" when I tried to explain it was an ongoing problem. Then, the times "you can get your own repairman then we will pay the bill". Don't forget about being hung up on when I was begging for help.

My technician was professional, courteous and knowledgeable. The service was performed within the time set and my service provider identified the problems quickly. The problem wasn’t fixed, but the technician advised me of the options he would be recommending to solve the problems.

The call for a claim was handled efficiently and very professionally. Response time for service call was prompt and service technician was excellent. Couldn't be happier that I chose this company. I would highly recommend Choice Warranty without hesitation to anyone looking to insure coverage of their home.

Choice had a plumber out to fix our sink and toilet in less than 24hrs. The plumber did a great job and we are very satisfied. This was the second time that we used our warranty this year and both experiences were excellent.

The representative answered quickly. I was not on hold but a few minutes. The representative was very polite and professional. I received an appointment setup in a couple of hours. I have not scheduled an appointment due to my work schedule.

The technician was good & temporarily fixed the problem but it is still clogging. The technician explained to me why it was clogging and that in order to prevent further clogging issues that the toilet needed to be replaced. We are not happy that the toilet is still clogging but understand that it needs to be replaced.

Keisha was very nice and accommodating. I covered only the appliances at this time. I also set up a friend of mine with everything they had to offer. And received a discount to boot and an extra month of service.

All aspects of our needs were resolved with ease and in timely fashion..No snags at all. Never experienced this kind of results with any kind of insurance claim in the past fifty years or so…Will absolutely recommend to neighbors, co workers and friends..

Very clear presentation and it appears there are no surprises that may occur if later claims are filed. The main reason I accepted the contract. I feel secure that this company will take care of my needs in the future.

Had a garage opener go out in the cold, and while I'm somewhat handy and can do a lot of minor repairs myself I had no idea what was wrong here. It ended up being a broken gear - which I would have never known or been able to fix myself. Since I had the warranty, I figured I may as well use it and set up the appointment, figuring that since it was Friday it'd be early next week before it got fixed, at the earliest. I had a knowledgeable, very friendly technician out at my home same day and he replaced the broken gear in about 30 minutes and it was back to new.

When I submitted my appeal for one of my refrigerator repairs, the case manager who was assigned to my appeal was very informative and helpful. He resolved my issue and I’ll try is the repairs to be done which they have all been already scheduled. Thank you.

It is super easy to get things fixed using Choice Home Warranty. You can make a claim online and they will get back to you quickly. And all the service techs have been awesome and very easy to work with.

I had a great experience with Mr. Sonny **. I needed to get a home warranty policy for our home we recently moved into, and he was amazing. Aside from the affordable premiums, he was able to answer all of my questions. Choice Home Warranty is THE "go-to" company. I will pass this on to my friends & family.

Representative was super helpful! I called him today because we’re selling the house we’re currently living in and we want to transfer the warranty to the new buyers and the representative her and I talked about the house we’re buying in Texas and she said we can start that now which is perfect so I went ahead and got the home warranty started in Texas. I really appreciate all her help, she’s has great customer service skills!

Cynthia did a great job in her sales presentation. I will be very pleased if the service is every needed is half as good as my buying experience. I hope I will never need to use the warranty but if do, I will be glad to give you my opinion of your service then.

Ken the customer service person we spoke with was professional and helped answer all our questions. He also suggested a longer term for a better rate which we opted for. Our hope is that future customer service is as good in the event we need to have help with a claim. Thanks and kudos to Ken for his great customer service.

The technician was prompt, polite and professional. He completed the repair in an expert manner while being efficient yet friendly. I highly recommend Choice Home Warranty and the service contractors they utilize. I have used Choice Home Warranty for more than a decade and have never had a problem with them.

The only complaint I had was the electronic message trying to get through to file my claim. I kept getting told they did not understand what I was saying. So I was pleasantly surprised to receive a claim number very quickly. The technician who came out to fix my heat was very professional and explained everything to me. He took great care to keep my home clean when he entered and I would be very happy for him to take care of any other heating issues I may have. All in all a good experience.

The technician just confirmed the oven generated an error code when turned on and then he looked it up online. He did not check anything on my oven to confirm his diagnosis of a burned out control board. I don’t know if this is the way service calls are supposed to be. He was a nice man but I don’t understand how this is considered a service call.

I had a couple claims with Choice Home Warranty and the response was immediate. Scheduled service happened the next day for dishwasher and within 3 days for garage door. Both technicians who managed the claims were professionals and completed the service within an hour, left the area clean and we were back up and running! Love the peace of mind value that I got from the home warranty purchase.

Place claim late in the day and heard from the repairman first thing next morning. He was doing another repair down the street so came over to do analysis. Ordered part the same day! Waiting now for install. Couldn’t be more pleased at this point.

Fast response. Mr Clog did an excellent job. Nice courteous technician. Made no mess. Will request in the future. Choice Home Warranty is the best. I will be renewing with them in the future. It was a very smooth transaction.

We are very pleased with CHW. You are very responsive to us whenever we have questions or on the rare occasion that we have problems with vendors. You are our home warranty company of choice; serving us for over 8 years. Thank you.

Alert Plumbing handled this from diagnosis to replacement in less than one week. He kept us informed when he was on his way, which is usually rare for a plumber, and worked in a clean and professional manner. This was one of the best experiences we have had with Choice Protect and we have been long term customers.

Filed claim and next day technician arrived in the time slot given. Professional and repaired the problem. Have had home warranty for over a year and have been satisfied with all but one person but Choice resolved. With covid this technician wore a mask and put covers on shoes so as not to soil floors or carpet without being told to.

Let me start by saying this is my first appliance claim ever. A very nice young man came to my home 01/20/2022 to Survey my appliances. When he was done I gave him my deductible of $65. I received an email later that evening stating that I’m being offer a gift to purchase a new freestanding range at Lowes for a certain amount of money. I then accepted the offer because my range is over 13 years old and don’t expect Choice warranty to pay for the type range that I really want. But things got crazy when they sent me an insulting offer for my broken microwave. Did you even look at the Lowes website to see that the offer could not cover the cost of any microwave. After having to pay $65.00 a month along with any taxes that you may include Choice Warranty didn’t have the dignity to cover the cost of an over the range microwave? So why am I paying this money each month? They are making this experience very hard and on me.

When we had a red-flagged gas leak on our Dacor Range, I called CHW for a serviceman. They found someone relatively quickly and since the repair parts were no longer available, CHW offered a gift card from Lowe's to replace the stove. First of all, to steer the purchase of a new stove to only one purveyor seems unethical! Why are our choices limited to only those manufacturers and brands represented by Lowe's?!!! But the big issue is the fact that it will take up to 30 days to get the Gift Card from Lowe's (there should be an immediate from CHW!!!), we were faced with the decision of waiting 30 days to look for a stove and cooking our meals in the microwave until then, or making the purchase without the partial payment from the Gift Card. We decided to purchase outright. Unfortunately, with the current conditions in stocking appliances we have to wait until the end of February before that Range is shipped to Lowe's!! Extremely frustrating!!

The technician who came was pleasant, listened, and recommended a solution, which was to use a GE water filter instead of an off brand. He was very accurate. However, I wished CHW had given me the opportunity to negotiate the appointment time and there was no way to change it. I had to miss a class because of this.

The repairmen came in and located the problems right away. They showed me the problems, cleaned up after themselves and then departed. They explained that they would call me when the parts they needed came in and arrange for their return visit to install the parts.

Appointment scheduled in timely fashion. Technician arrived on time, quickly checked dryer after asking my concerns. Ordered necessary part and scheduled follow up appt with me. Explained that part would come directly here. Not able to complete check or credit card transaction.

The contract reads "We are responsible for installing replacement equipment of similar features, capacity, and efficiency, but not for matching dimensions, brand or color." They did NOT replace my furnace with this in mind. The old furnace had a 2-stage burner and a variable speed fan motor. They replaced it with a unit that is a single-stage burner and has a single speed fan motor. The only thing that is close to matching is the efficiency, we had a 96% and they replaced it with a 95%. On top of all of that, it took them 11 days in the middle of winter to get it replaced.

I called and they got back with me. The next day plumber came out and said it was bad. Then the next day replaced it. Great service friendly. Said they would there on time and they were. Would recommend both companies.

I am still waiting on approval?? I paid for the whole year.. it's been over a week since a technician was here.. I need this light for my business. It's been out since the 5th!! Please help!!! I am very frustrated!!!

He was professional. He had tech equipment which was nice because he didn’t have to tear up the ceiling to check for a leak. Highly recommend. Courteous and wore a mask. Very knowledgeable about more than just plumbing. He knew a lot about construction and roofing.

Mr. Lee ** did a great job of quickly and kindly assessing and correcting our plumbing issue. Thankful to have been matched to someone who was responsive to our communication and who sought to understand the issue ahead of time so that he was able to come prepared with the right parts needed for fixing our toilet. He did a great job!

Extremely happy with Choice. Promptly got someone to fix my garage and got me going again. Company who came was very good and got the job done. Changing to Choice was the best choice I’ve ever made — no pun implied. Thank you!

He was very efficient and courteous. He quickly diagnosed and resolved the problem. He knows what he needs to be done. He had all the tools needed. Communicated arrival time ahead of time. Arrived on time. Takes pride in his work.

Would not recommend Choice Home Warranty to anyone. Denied a faulty water heater replacement due to see some rust in the technicians photo. What happens when you have water and metal you get rust. I asked for a review and when I spoke to the lady that has no clue about a water heater she was pretty rude and would not let me speak. They advertise that it does not matter how old the system is they will cover and that is bogus. The claims that I have take way too long to get a technician out like weeks on one and a week for another. I would advise doing a little more research before purchasing a home warranty with this company to make sure they will meet your expectations. Which mine has not been met yet and will not due to the water heater.

The scheduling of having a technician to help with this issue was easy. I was notified the same day of someone who was going to arrive the following day. The technician was on time and very fast in fixing the problem with my heating/AC unit.

Setting up the call was painless as usual very easy to make the request and immediate response.. We called the allocated contractor and explained our cars were locked in as the door opener had failed. He explained how to open the door with exposing ourselves to danger as he could not make an easier visit. We did with no problem and when he came he was professional and pleasant. All in all a very good experience and miles better than anything we encountered at AHS our prior company.

I think that I need to call a lawyer for justice in this matter. This is the 3rd time I placed a claim with you guys and only 1 time you came through with the service that I needed. This is my 2nd claim I submitted for my hot water heater and I was denied a replacement for my unit because it appeared that my unit has a preexisting problem, even though my claim that went through a yr ago for a repair to the same unit they fixed it, but on a different contract. I don’t understand it, I’ve not been back to work since Dec 21, 2021, because I work for the school system and got sick and tested positive for COVID and still hoarse, that’s why I can’t return to work yet, it’s winter time my pipes might freeze, I’m so upset. Besides the fact that I had an appointment with my case worker who didn’t call me until today. The repair knew that they denied me before I knew it. I’m totally at a loss with this.

As a foreigner, I am satisfied for your service: Every time You are on Time and High quality service, these are my experience about your company. It is Great! and I will recommend to my friends. Thanks for you!!!

I had multiple repairs so far and the service is good. However, we need to deal with the service people and not all providers of Choice are fair. Choice needs to be careful in choosing or adding a service company in their network.

Great company that provides great service and sends out quality technicians in good time frame. My only complaint would be when they replace appliances and do reimbursement it’s less than what it costs in store and you wait 30 days, but it’s still cheaper than paying full price yourself. But I’ll keep my homeowners warranty through Choice.

We submitted our claim on Jan 12th. Initially the service was scheduled on Jan 21st. Now it has been pushed out to Feb 1st. Wondering why it is taking 20 days to send the technician out. This is loo long of a time.

Seth provided us with all the information we needed to make a affirmative decision in taking out our home warranty with Choice. He was patient when we needed to call our bank to raise the limit to take advantage of the 5 yr plan with the extra year free.

The representative was well informed about your product and was very professional in all his responses. He knew about the details of the product and knew how to explain the product in a well defined way. He was very polite.

Plumber never showed on assigned date/time. Called them and was told they never received the work order. Contacted CHW who apologized and said the work order is being resent. I have yet to get a confirmation from the assigned plumber. It's been a week since I filed my claim. How about assigning another plumber since the one assigned doesn't seem to be reliable.

Agent answered all my questions thoroughly. Provided one quote, which was much higher than other agencies. When I paused, he brought up some discounts. At the end he wanted to provide a 6 year lock in. I was only interested in a one year contract to see how good Choice is. I wish he would have stopped trying to see me a multi year package.

My plan was established online. The form used my billing address as the address for service. This is incorrect. I contacted customer service and no one was interested in helping to make the corrections so, I have decided to cancel the new service which I established this morning.

Someone actually showed up. 2 previous claims scheduled for service and were rescheduled for plumbing repair and no one showed. Rescheduled again and no one came a 3rd time. Come on, how long should someone wait for plumbing repair? 6 weeks is too long for someone to not even show up at all. Ashamed at Choice Home. Service rep from Sears came, went to get parts and came back and fixed washer. Sears gets 5 stars for repairs and restored my faith that maybe Choice Home can send someone out. Probably luck but thank you Sears/A&E factory service.

Streamlined efficient and fast virtual claim processing (on-line and phone) and excellent, in-person customer service. Claim email comes almost immediately after phone call, and service calls are scheduled within a few days! We will recommend you to friends and family.

My tech from Garcia Bros, was outstanding and provided clarity. He explained the process on what would happen once he submitted his request. He also informed me that he would be able to get it up and the time frame.

I have had a contract with CHW for a couple years and have been very pleased with the service they have provided. I've had four calls in this time and all were handled in a timely manner. I will renew my contact when the current one expires.

The technician was polite, and thorough. He explained everything he was doing, and why, and he kept me abreast of his findings. He was very conscientious about his work. He identified the problem and made the necessary repair. I was completely satisfied with the job.

She explained the service plan, what was covered, and the price. She was very professional and pleasant to speak with. I was pleased with the price and everything that was covered. I would recommend Choice Home Warranty to my friends, and family.

Mike was very helpful in answering any questions about what is covered. I have a DTE service plan but was never told about that if it needed to be replaced that I needed a extra plan but Mike explained everything.

I left a good company to come to Choice because of the comments and the feedback I saw. I opened up a claim on December 19 and it took them one month to get me to take care of. I’ve had two other claims that I’ve had people out to my house and nothing was done to resolve it and is covered underneath my warranty but I’m being told it is not. I am not happy with this company and how I’ve been treating.

My first experience with Choice was a good one. I actually signed up for 42 months which is highly unusual for me. Tal did a good sales job. I hope I’m not disappointed. It is hard to make a decision with home warranties. I hope this works out!

Very professional, prompt service and arrived as scheduled. The tech was very friendly, clean and told us that he would inspect the problem appliance to determine what needs to make it work properly. Found that a part would be needed to do the repair. He would be back after receiving the part to complete the repair. Thanks for the service.

I love this home warranty! I have used other companies in the past and they were more expensive and less dependable. I love that I can submit issues through the website and everything gets assigned without me having to do anything. The deductible is reasonable and if increased would be the only thing that may send me looking at other companies. Otherwise, I will be a lifelong customer.

Simple problem. My toilet constantly running. I reached out to CHW. They responded within 24 hours which is acceptable. They sent us a good plumber. Juan from AAA came and fixed it right away. End of story all good service. I am satisfied. Thank you.

The rep was very helpful in helping me clear up confusion with the work order I submitted with the company dispatched. They had originally told me they only saw one issue reported even tho I clearly wrote two issues I was having. The rep tried to call and sent a note too, in order to ensure accuracy. It gave me a sigh of relief knowing she did everything she could on the call.

Our heat stopped because of the outside unit froze up. I contacted Choice and had an appointment by the end of the day. The service man was out the next day! He was great. He fixed the problem and explained it all very well!! Thanks for being so quick and easy to work with!!

On time, professional and he knew what the problem was right from the start. Changed the logic board out. He tested the remotes and made sure they worked as well as checking the keypad outside. He was very courteous and efficient. Would definitely want him for future service calls.

My LG ss dishwasher need repair. The service man told me I needed several parts one being no longer available. I was told by Choice Warranty rep. my replacement amount was $246.00. She was basing the amount mainly on my model put out 50 decibels of sound. It wasn't important that it was a top of the line ss dishwasher with top controls, internal water heater, 7 cleaning cycles NSF-certified sanitation and other options. Paid $1199.99 new. Not happy with Brittany's take it and be happy attitude. Well . . . I not Happy. I hope I will get a follow up call. My policy # is ** and claim # is **. My phone # ** John **.

Technician was exceptionally professional, knowledgeable and fast with service. Communicated early arrival. Immediately went straight to work. Explained the issue clearly. Had the repair part on hand and tested in order to verify that repair part worked. Was in and out within 20 minutes.

Customer service approved work just to have claim adjuster to go back and forth about paying it. Invoice clearly state board fail to do it job. That’s what cause the issues. It’s not rocket science to understand. And tech also talk to customer service to explain what happen and they approve the work.

They were very friendly and helpful in explained the policy and what it covers and the amount I would be paying yearly and monthly. Was able to provide me with excellent care in getting my policy started and getting my information correct.

The service technician was good. He identified the part that was defective, however he contacted me back to alert me the part for a 5-year old oven was no longer available. I received a settlement offer from Choice that wasn't the same type of unit. I declined and got a case manager. After meeting with the case manager, Choice agreed to pay 1/3 the cost to replace the appliance. That was the final offer and I could take it or leave it, but they weren't going to alot me any more money, so I'm out $3000 if I want to replace the appliance. What a scam!

Richard was extremely helpful. Gave us a great price, and a good discount for being a vet and a senior. Very pleased. His number is. **. Covered everything we needed, and included everything the competition included. Go no further in your research.

I had great service with Choice. I received a call within a short period of time from the service provider. When the provider arrived at our house they fixed our problem in a matter of 10 to 15 min. We were very happy with the from both Choice and the Plumber they chose.

The tech was on time and notify me with any delays. The tech took time to explain the problem, what is necessary and how long it will take to communicate the issue with the warranty company and when the issue will be resolved.

Eric, my technician., was very professional and went over and above. He didn't mind hard work, went and picked up a part and returned and finished the job. BRAVO! In my opinion after having warranties for over 25 years, he is an asset to your company and deserves a reward.

Not heating quickly. Takes several minutes to heat. Tech said it takes a while because of the distance to the facility. Tested in the kitchen, it took a couple of minutes. The water tank was in good shape, it is 4 years old.

Bought our house as is and when we made a claim for heating system it was denied bc we didn’t have an inspection but we were not told hay the house. Had to have an inspection in order for anything to get covered and in Ky you don’t have to have one therefore it was a waste of money.

Technician was very professional and knowledgeable of the issue. He explained our issue thoroughly with his recommendations. He kept the area very clean which was a plus. He also informed me of everything he was doing step by step. I am very pleased with the company.

Very simply would not cover refrigerator ice maker because refrigerator still makes food cold, how ** up is that? That's like a vehicle warranty not fixing your AC as long as the engine still works. They said that the ice maker is an added plus to the refrigerator but not what the refrigerator is designed to do.

Updated on 03/15/2022: Since my last review on this company, explaining how I had 2 claims on 2 different appliances that I paid the deductible on, I still have 2 broken appliances. I placed the claim for my dryer in December and now since it's March. Pieces of my dryer are showing up in my laundry. So problem much worse than it was. Haven't been able to use my Ice maker since the middle of last year. I'm at the point now that my lawyer is being contacted. As I tried yesterday to speak to someone one last time. 1st call after waiting about 30 min, they direct me to a department that hangs up as soon as it picks up. 2nd time used the call back option that never called back. Please be wary about using this company. After reading the reviews, I'm not gonna say if those people are actually clients, all I can say is that I was and this is the real deal about Choice. If anyone from the company wishes to challenge anything that I just wrote, I'm waiting.

Satisfied with professionalism and knowledge of the work that needs to be done. Explained the concerns and showed me as he explained in detail. Made it in a timely fashion after I received email of time window that technician would arrive. Technician identified himself upon arrival and went straight forward to the problem I called about. Gave me information about what was going to be sent to my insurance company and took payment and provided me with a receipt of the service that was rendered.

I am happy with the outcome. The technician was nice and very good and knew what was wrong. He was there on time, checked the problem out called y’all for approval and went and got the parts. Came back and put them in. Thanks.

The first contractor didn’t show up so I had to wait another week ta second one. I was told by your representative that because of the inconvenience that my service fee for the second would be forty dollars. But Choice went back on their word and I was changed the normal amount.

Spoke to Tal and he clearly explained how the warranty program worked and they also help out veterans with discounted plans. Just started with them so hopefully this investment will be well worth the money. This plan covers nearly every major item in our home including HVAC. They also have things you can add like roof and septic, etc.

Jeff was very professional, prompt, on time and helped resolve the matter quickly. Was in touch before the service to explain the process and confirm the appointment. Would recommend the service to Everyone buying a new home. Nice workmanship. Saved me a lot of time preparing the new house we bought.

Had issue with gas water heater leak and Choice responded very promptly identifying the technician and upon diagnosis agreeing to replace the heater.. Very timely and professional approach to resolve my concerns.. This should be your first CHOICE when looking for home warranty..

The tech arrived on time, diagnosed the issues which were a bit of a mystery, clearly communicated the fix and the process to get it fixed, and gave me a probable timeline to completing the fix. The standard others should follow!!!! Fantastic.

Seamless claim process and great customer service. Contractor was responsive and communicated well. Job well done. They came in, were professional and completed the job. I know there are so bad reviews and I wasn't sure about the service but my first claim submitted and I have no complaints.

From the scheduler’s initial call you will be happy with their service. They are on time and allow you to track the serviceman in order y to meet them at the property if you are out. They are now our requested plumbers.

The garbage disposal was leaking. The company that came was on time and very professional. It was repair and replaced in a timely manner. I was very impressed. He also explained what he did and how to handle the garbage disposal in the future.

I’ve been with Choice Home Warranty for 5 years. During my contract period, I filed some repair claims and their customer service representatives processed most of my concerns in a professional and timely manner. Most of the service technicians were knowledgeable and reliable. In two instances, undesirable and unprofessional repair technicians were reported and replaced. When CHW was unable to locate a repair tech within 24 hours, I was given authorization to locate a certified repair tech of my choosing to submit a repair estimate.

Shopping to replace my home warranty was not something I looked forward to. My mom recommended Choice, so I contacted you and was very happy with the outcome. Maurice was great and very helpful. I am happy this is done and appreciate how easy it was to accomplish! Thanks.

Pleased with this claim. Monty’s Plumbing as usual got right to the problem. This time you agreed and let Keith complete the repair. Good plumber that Keith, replaced a locked up garbage disposal and was on his way in short order. Good Job!

Jayco HV was awesome, he came in, checked it all out and fixed it. Thank you for the wonderful service. He explained everything to us as to what was wrong. The heater had an issue with the filters. Again, thank you for the help received.

I don’t even have words at the moment. Before the repairs are done, you get several emails asking how they did. They leave you to deal with the scheduling issues directly with the technician. The technician promise to be out several times and never showed. It has been two weeks and I still have a broken microwave and I’m out $85 and there is nobody to talk to you about it after hours. You have to “chat”online. Absolutely no concern for the customers satisfaction or helping the customer.

Harold and Prince arrived and asked me what was going on. They immediately investigated and fixed the problem. Although easy and most certainly my failure to recognize a GCFI trip in an outlet, your Techs were professional, ensured everything worked that I was concerned about, and were kind. I wish every contractor was as professional as Harold and Prince (I hope I remembered their names...). Thank you!

The plumbing service that came out to the house did an excellent job. They was very efficient. They made sure it was done correctly. They bought the correct parts and put it on in a very timely manner and they also cleaned up behind themselves.

I was very pleased with the tech you sent out. I would definitely use him again but I was a little upset that he drove all the way from Colleen to my house and fixed my furnace and it was not covered under my plan so he did not make any money off of it.

Jason was my service person and he was very polite and honest. He showed me what was in need of repair and why before he repaired it. Would definitely use him again. Knowledgable about his skill. Did not feel he was scamming me.

The assigned electrician was prompt, courteous, professional and knowledgeable. He did an excellent job while keeping me informed as to what had to be done to complete the repair, which he did right the first time. He is an asset to Choice Home Warranty.

The online portion was easy! They came, they saw and they fixed the issue. Communication was excellent from the start, technician was prompt and I like that. Thanks all for another positive experience.

The overall experience would be a 4.5, but can't do half stars. The reason the deduction is due to your automated system didn't allow for half hour work, when the technician tried to put in for 1.5 hours of labor, your system only allowed for 1 hour. You might want to look into this. I don't use shady people and they must have license and bonding. Thank you for offering the ability to get my own technicians as this area is difficult to get help locally.

I am very satisfied with the service provided by the Electrician Tech professional that came to my home. He was very courteous and knowledgeable in his field of profession. I will recommend him as a very good electrician and your company.

Toilet seems to be working properly. Still making some noise after it was fixed but it seems to be doing better today so will wait to see if it has been fixed properly. George, master plumber that came seemed very knowledgeable about the problem.

I think he needs to come back and go further in the line. It's backed up again. This is first time waste went in and not much and won't go anywhere. Also the kitchen sink is blocked as well. I noticed which I don't use that much but noticed water not going down. I think I put in info and it gave me new claim but should be the same claim as Monday. He just didn't go farther for the mail blockage.

Our Agent was very helpful. We previously had a different home warranty program and had lost confidence in them after 21 years. We look forward to working with Choice Home Warranty. And hope to resolve our issues once our thirty days have passed.

All the units are put on roof of building. You are refusing to cover my claim. That is the place I can put the unit. There are thirty units there. I was not told where by you. I couldn’t association force me to put it there.

Technician was very professional. Had cloth for the bottom of his shoes although we have wooden floors. He got right to the task at hand, finished it, told me what the issue was, provided recommendations and asked if there was anything else I needed. I was like, "This guy is good."

Very accommodating and friendly. It was nice that I could understand the person on the phone. My previous experience with other companies was that the person on the phone had such a heavy accent that I had trouble understanding and had the feeling they did not understand me.

The tech was prompt, courteous and knowledgeable. This was my first and only claim in 5 years. Choice made up conflicting statements to refuse help with my central heat. I will contest their decision. The rep explained what was wrong and recommended the aging system be replaced.

He was very polite, quick And efficient. He answered all Of my questions and explained the issue with my heater and the steps he would take to repair it. My heater was up and working within just a few minutes of him working on it.

When you people decided that I would need to replace my induction range. You didn't price an induction range. You can't buy one for under $1,000 and that is just a basic one. Mine was not basic and you only gave me a little over $500 toward a new stove. This is the reason I would not recommend you as home warranty program.

I had my AC/Heater stop heating air sporadically. When it stops I call CHW and they schedule technician immediately and show up within 24 hours. First 2 technicians couldn't fix the problem because the heater will work when they show up. On third try, it didn't work so the technician was able to diagnose and fix it. The schedule of appointment was immediate as soon as I submit the claim electronically, and the technician showed up next day. Next morning Serviceman showed up right on time. Not only did he explain the problem but showed me the problem. I also received a call from the repairman to confirm the scheduled time and give me the option to reschedule if I am not available. His explanations of the problem were through and no messes were left. CHW response and their service contractors are top notch. Excellent! I will use them all the time.

I had a home heat issue and it would have been nine days after starting the claim until you had a technician scheduled. I found a technician who came and diagnosed my problem and helped to provide some heat in my house until a replacement part could be obtained and my system totally repaired. The technician did get your approval to complete the work and I am going to be reimbursed for the costs.

Response to claim was prompt. Tech identified problem and said he would submit for repair. Repair was denied because failure was said to have been caused by wrong filters being used, The Tech failed to tell me this at the time. I have contacted Jacob Heating to get specs for correct filters but have yet to hear back from them.

2nd repair within a 1 year on the same sink. Last repairman from TAS was great. His claim was denied. I paid out of pocket for the visit. Choice would not pay for the claim due to the previous work done by the previous service tech, who Choice sent to my home, did more damage. But Choice chose not to pay due to previous work done was shoddy and said it was not covered!!. Choice needs to take responsibility for companies they send to homes and not penalize the homeowner who depends on this warranty for home repairs. TAS plumbing was awesome. Choice, I would rate as an F business rating. Unprofessional Choice employees, VERY PROFESSIONAL PLUMBER!!!!

The plumbing company came out and repaired my water heater in a courteous and professional manner. Excellent work; very satisfied with the work. They even removed a garden hose that was stuck on a faucet. Very glad that Choice Home Warranty can find companies who can complete the work to the customer’s satisfaction.

Tech. was very good, just slow responding to call on Refrigerator. Luckily I was able to get it running or we would have lost everything. Appointments on refrigerated product should require prompt attention. It's not like everyone has an extra refrigerator at their home.

Friendly, fast and efficient. Serenity HVAC Solutions; is a highly professional service provider. Daniel the technician was super knowledgeable and kind enough to explain in great detail our issue. The dispatcher Lucendra is amazing, she went above and beyond to assist with any questions. Thank you :)

The young man I spoke with stayed with me and gave me time to research other companies before I made my decision. He called back when he said he would and yesterday I decided to go with this company. Thank you.

Don is amazing! He's knowledgeable about his craft & you can tell he cares about his clients. He quickly came in to take a look at my water heater, and instantly knew what the problems were and how to fix them. And he walked me through what he was looking at as well.

Contacted immediately. Service technician very knowledgeable and neat and willing to answer any questions. In addition always showed up on time. I would highly recommend them. In addition to my work and happy finish the first day and they had to come back and additional day and they showed up on time and completed the job. Very satisfied with this company. I would highly recommend them

I was pleased with the repair job (water leak). The company (Rightway Plumbing) did an excellent job. The company and service tech were extremely professional, courteous, prompt and neat. I will recommend Choice Warranty to my friends and family. Thanks again

During a recent plumbing issue, I had a hard time getting authorization for the company to start the work and after almost two weeks the issue is still not fixed. I still have follow up with the company on the billing.

The representative was friendly but she told me I would hear from someone within 4 hours but I didn't get a call or email until l the next day. It gave me an appointment time the day after that. I then received a call from the company saying that I needed to call them back to set an appointment or they wouldn't come out. The great news is the appointment they gave me was earlier the next day. The rep also gave me a helpful tip on opening cabinets and using electric heaters to keep pipes from freezing, 4 stars.

Hot water tank went. No one came to repair. Waited 5 days. And charged me $300. Same night hot water tank went my gas heater went. They made an appointment to come look at heater 6 days later. It was the coldest week of the year. No one no one no one from Choice Warranty cared. Would not help me. A disgrace!!! When I went to cancel real quick they put me through to a resolution manager. Imagine a week of hell would not let me talk to anyone with authority but soon I said I wanted to cancel. They kept telling me through my week of hell to send an email. Your company is a joke. And then when I went to cancel which my contract is up in June and I paid in full for policy not only for my property but my mother in law’s property they told me I’m not entitled to NO money back. I would not recommend you to my worse enemy. Your company sucks!!!

The online claim submission tools are very easy to follow and the email and the other notifications about the status of the claim are very effective. The customer service representative is also proving excellent support and claim processing help. Overall I am very satisfied with the process.

They were polite, on time and very efficient. They all wore masks. The work I needed done was not covered under my warranty. I hired them to complete the job and was very satisfied. Would definitely recommend them. They were very professional.

The technician rearranged is schedule to accommodate me. He arrives on time and handled himself in a professional manner. He advised me of what was causing the problem and commiited to return to correct it after receiving the authority to do it.

I have used CHW in the past. Claim process has always been very easy and fast. R. ** was very professional and explained every plan helping me find the plan that best fit my needs in my new home. Very professional person who represents a company I trust.

Pros: Problem was fixed; hopefully repair will last this time. Also, the repairing company agreed to accommodate and schedule visit for a Saturday. Cons: Choice support service did not pay attention to my request to schedule for the visit for a Saturday; I got appointments for a weekday repair twice. Technician seemed upset about having to work on a Saturday. I understand he may not have been happy, but it was his employer who accepted the job.

The plumbing company who installed the new garbage disposal was terrific. Neat, knowledgeable, handled a snafu, carried old garbage disposer to garbage. Just the best!!!! And the new disposal was quality, the same as the old one. Thank you!!!! I hope the same plumbers come if I ever have another problem.

I sent a request on January 7. Your company sent a company to work with as per usual. They set up time and day. First time no show. I called them cannot be home. Next day they set up the time and date. From then on I am home. No show and no call. By Saturday I called CHW and I am not happy. Your people looked for Someone else and I get this reimbursement form. I am not a computer person. I called and I asked for help. All I get is, "I cannot. Tired up helping you." So I get someone to help me to say this was a good experience! If you cannot understand what I saying call me and I'll help ýou. This has taken 45min.

I am really pleased with the service CHW provided. My garage motor went out. So, we called CHW. To my surprise our garage door motor was fully replaced with a brand new one with three hours. I have recommended CHW to my brother.

Was the request I put in. Choice assigned someone to do it instead of disapproving it from the start. I am out my co-pay and nothing accomplished. Why isn't maintenance part of the contract, you have ac maintenance. After rereading this I lowered it more.

My heating system failed and it was due to a thermostat malfunction. They were fast in answering my claim. The company they sent were knowledgeable and efficient. Choice Warranty is reliable. I am so glad I am a customer and I recommend them!

The individual who came to our house was extremely professional and courteous, I’m sorry for not remembering his name, after determining that he would not be able to fix the issue because it was a plumber who was required he only worked on dishwashers! He said he would relay the issue to the management! And have a plumber contacted! So that’s where we are at! Plumber to come out to my home and.

Excellent service and exceptional customer service with respect to my question. The individual had the answer to my inquiry immediately. She was extremely knowledgeable and found my account information. We adjusted my account for the length of service and I am pleased with the outcome. I look forward to renewal of my coverage when the time arrives.

Very pleasant dealing with your client service rep. She was extremely thorough. She was able to walk me through the whole process even with having multiple requests at one time. Also provided claim numbers for each. She also provided me with a call back phone number in case I ran into any difficulty. She also provided me the cost for each of the service calls.