Choice Home Warranty Reviews

I am happy with my water heater repair. The 2nd guy who came to make repairs turned out to be my 2020 Christmas gift. He was knowledgeable and able to resolve the issue quickly and efficiently. He was courteous and provided excellent customer service. I would definitely call this repair service again.

I have never had an experience as the one I recently had with my very first claim. You flat out denied my claim and has caused me distress. I will never recommend anyone for your service as I do not like the way my claim was addressed. Why do you even have a water heater warranty as part of your plan if you can’t replace a leaking water heater that gas destroyed my wood floors. I now have to come out of pocket to replace an item that I thought was under warranty. This has basically ruined my entire holiday. What a shame. I’m retired and on a fixed income and cannot bear the cost of replacing appliances which is why I got the warranty in the first place. Very disappointed and feeling betrayed. My mistake for doing business with this company.

I purchased a home warranty from Choice Home Warranty. Sales team was very informative and polite. They answered all the questions I had to my satisfaction. I believe the warranty will be a very useful thing and reasonable in price to cover my home. Thank you very much choice warranty.

I have been with Choice Warranty for 2 years. I have had to use them on several occasions. They sent people out to check my appliance the next day to determine the situation. If it could be fixed, they fixed it. If it couldn't be fixed they gave me a check for the purchase of another appliance. I'm pleased with their service.

Filing the claim was no problem. Getting help to fix it was not solved by you. I got a technician to fix the machine. Your subsequent email said I would be reimbursed. Then it said I could not file a reimbursement claim!! How come. I have had the dryer fixed and have the technician paid. What is going on/ I WANT TO BE REIMBURSED less my $60.00. If not I surely do not need your company any more.

I've had Choice Warranty for 2 years and this was the best repair experience with a Sears Appliance Repair person for my Whirlpool Gold refrigerator ice maker. I wish they were all from Sears. Even the communications leading up to my repair appointment was professional from Sears. That has not always happened with the other repair contractors sent to my home. I hope Choice continues to improve their contractor personnel.

Tech. came on time, checked water heater, said it needed parts. He had to check with Choice Home Warranty. Had to call him back. He said they did not approve his request. They said parts were still in warranty and should be covered by manufacturer. He would get back to me. That was on the 22nd. Called today the 24th. Have not got a answer. I do not know where I stand as far as I am aware it needs to be fixed or replaced. I paid for my protection. Please let me know. Claim no. **. CHARLES **.

I would recommend RCP Plumbing to a friend. He was very professional, courteous, knowledgeable and very good at explaining what was needed to make the repair. He called ahead of time to let me know what would be the arrival time. He wore a mask, gloves and made sure his work area was clean after making the repair.

Making the appt. with Choice was easy, and the response was pretty fast. Mr. ** was thorough, knowledgeable and extremely helpful and I won't hesitate to recommend him. Very pleased with the experience overall.

Happy with the technician and knowledge he had with the problem. System appear to be much calmer and quieter and only took 1/2 hour to repair! Glad that hectic noise is gone. I will call them back if the problem starts again.

Adam was extremely knowledgeable and gave us a good deal. He explained the coverages and prices available. Several options were presented and allowed me to choose the one I found most suitable for me. It all seemed like a very good deal.

I bought a warranty from Choice earlier this year and as soon as the ink dried I had two back to back claims. They jumped all over it and did the right thing. That’s much more than I can say for their competition whose initials are AHS. Choice runs circles around their competition.

I was so impressed with the timeliness. I submitted a claim for my dishwasher and had a technician at my home the next day! He was very nice and polite. He diagnosed the problem and had to order a part, but I loved the very quick response to my claim.

The technician was excellent and very knowledgeable about explaining how the rekeying warranty worked as far as what was covered. I appreciate his professionalism and he was very quick about getting the job done. He also walked with us to make sure the keys worked correctly.

I submitted a claim in August to get my sump pump fixed. It is December, and I still have not gotten this fixed. I do NOT recommend Choice Home Warranty at all. Terrible customer service and a waste of money.

The plumber that fixed my clogged pipe was extremely professional. Yes I would recommend him, and his company to other individuals that are in need. Choice homes so far I am pleased with the service that you consistently provided me with.

This was the first time we used Choice warranty service and had a very good experience. We submitted a request on the weekend, the technician came out on Tuesday. The garage door opener remote control was fixed the same day.

I was referred to Choice Warranty by my boss who spoke very highly of the service. After recently experiencing a financial burden of replacing my HVAC system, I am very relieved to have coverage. Greg was the representative that worked with me. He answered all of my questions and provided me with information. He explored discounts and was able to offer me a discounted rate. He was kind, patient, professional and courteous!

Dennis was polite, clear, and helpful. This is the second claim we have had to make and both times, the representative has been helpful. I received the claim email before we were even off the phone, which was great for follow up with the plumber. The service fee is less expensive than the other home warranty companies we looked at and just as reliable.

on 12/8/20 tech Benny with Universal repair LLC came to my home to repair my microwave. His comments on receipt were "unit is heating but not as before according to customer". He went on to say he would go back to his office to contact CHOICE about warranty and get back with me. I asked if I should call Universal. He said no they would contact me. To date I have heard nothing.

Coverage. Neither tank nor labor is covered on my water heater. Sometimes I feel that this is just a network of contractors to get business. Small things are covered. Larger repairs or problems are not covered. People are pretty friendly.

Had my air compressor go bad and need replaced. CHW was very fast in getting a qualified technician to my home. They approved replacement and ordered the part in a timely manner. The only thing is I had to pay some $ out of pocket for the part and repair. Overall great experience with CHW. Thanks. I want to say thank you to Rollinson HVAC for taking care of our situation. If you need professional and caring HVAC, you need to check them out. Thanks Zach.

Each time I have had to contact Choice Home Warranty for service on a covered item, I have received quick and courteous service for the technicians dispatched to my home. I have and will continue to recommend Choice Home Warranty service.

I could not get the heat to come out when I switch the thermostat to heat. I was very pleased with the time it took to receive an appointment and the rep was extremely pleasant. I would recommend him anytime.

Technician relit pilot light, explained why it went out and how to relight it myself. Technician waited patiently to see if the flame would stay on. Answered all my questions and was kind and polite. Would recommend to a friend.

The technician was very professional and prompt with his work. He did a great job and explained what he was doing to resolve the situation. Also clean up the jobs that he performed. I would recommend that company to others. Did a great job.

Awesome. Just took a little longer than I thought it would for someone to come out for the service of plumbing stoppage. Had to make other arrangements when needing showers and restroom purposes. Although company was great that came out.

I rate you 5 stars! Your customer service was absolutely great. The speed that things were scheduled, reviewed and resolved was amazing. Thank you for the way you run your business, it is as it should be. Exceeded my expectations!

Updated on 09/27/2021: I have had nothing but excellent service on my first 3 service calls since purchasing my Choice home warranty in 2020. After using other home warranty services in the past I would highly recommend Choice over all of the others.

Updated on 03/05/2021: Our Tech showed up on time, was quick and efficient in troubleshooting. Determined the the thermostat was bad, replaced it and things are normal. Only disappointment is that when I questioned the prior tech in December about the thermostat that I thought could have been the prior problem, he said it checked out. So now 3 service calls on one device in a year. Two of whom recommended a new furnace. How do I go about CHOICE giving the go ahead to replace this aging relic.

The guy I spoke to argued with me and actually hung up on me. He was mad because I didn't have the finances to commit to the 3 year deal he was trying to get me to get. I explained because of covid my job/finances were not guaranteed and I couldn't commit to the payment amount. He replied by saying covid has been here for a year. Very unprofessional for treating me like that and actually hanging up on me. I was referred by a friend but after my experience I will not refer anyone because I don't want them to be treated like that. I hope all your calls are recorded and used for future training because this should not be acceptable behavior. I just hope what I'm going to pay for is worth this.

Todd ** was the best!!! Looking forward to having peace of mind with Choice Home Warranty!!!! It was easy to read, affordable price, responsive rep. We got the plan and added pool coverage, can't wait!

Service tech came out to look at it. 85.00 service fee. Reported it would be 500.00 to repair. Choice offered 246.00. Can't even buy a used one on Marketplace. ONE week to talk to a claims adjuster! No Thanks! I will take my 42.50 monthly payment and make a account so things can be fixed. AT Christmas! No dishwasher!! No apologies NO nothing!! Terrible customer service!

I have not been happy with my recent experiences with Choice. We had a very knowledgeable technician to come out and diagnose a problem with our heater and Choice refused to pay for the work. The Tech stated the system was old and needed to be replaced and was not due to misuse. Choice said it was rust and corrosion and they don’t pay for that. Well The tech did not see any rust or corrosion. We had someone come out and take a second look and agreed with the first technician. The picture sent to Choice did not show any rust or corrosion so basically they lied and came up with their own assessment that wasn’t based in facts of the Information or picture sent and did not pay for the replacement.

Technician was great. Had to get approval for parts prior to fixing it. Taking longer on getting the appliance fixed. Technician should carry general parts to fix appliance on the spot. Instead of getting approval from the Company and then ordering the parts. Now I have to wait another week before I can get my dryer fixed. It needs a coil and that is. Generic part that goes out.

I received a email from CH to confirm my appointment for mon dec 21, between 10 and 2pm,around noon on dec 21, I received a text from A&E saying they would not be at my home until dec 22, they knew nothing about the date of dec 21 to fix my stove, Very poor communication between CH and A&E, extremely disappointed and inconvenient.

It took Choice Warranty more than a week to get someone out to my house. That is unsatisfactory, and the problem is yet to be fixed. Choice is slow to fix the problem. Heaven help you if there is a true emergency.

We were not present as it is a rental property. Tenant said all was fine. We are very satisfied since you found technician. Previously we had to and we were not happy. We were very pleased this time. Hopefully continues for future needs.

The technician, Mark, was excellent! He informed me of everything was going on and explained what needed to be done to make the garage safe and operate effectively. I would highly recommend this company for garage repair!! I trust them to do a good job. Choice denied the claim 3 days later. I plan to appeal this decision, but I am very dissatisfied with the process of getting things done with Choice.

Tech was very professional, took safety precautions in our home, wore a mask, removed shoes and didn't touch anything in house except furnace. Very courteous and diagnosed the problem promptly. Went to order part and came back to fix furnace as promised.

I created a claim on 12/7 for an URGENT Toilet flush tank overflow issue. The issue might be smaller. But I haven't got an appointment for 2-3 weeks and every time they say it is escalated and no response yet. I have never seen these kinds of issues before. If they don't help for an emergency, how can we trust these companies? Now I am trying to schedule on my own.

Before I could finish to complete my application information I got a phone call from one of your personnel. I informed him that I would like to applied for the home warranty. He explained the policy procedures and benefits covered under the warranty.

An appointment was made with Dennard for the next day. However, they do not have access to parts of the door that are needed to be replaced. After I placed my claim, my email and telephone lit up with at least 11 different Choice employees calling to (just got another email) try to sign me up with Choice. As I blocked numbers, they changed numbers and called back or if I didn't answer, they started sending emails. In 2 days I have have 13 telephone calls, sometimes 3 calls from one person, and 11 emails. I have asked 4 different employees to please stop these and have been assured they would - but it continues today.

Choice Home Warranty has asked for a review of my recent claim experience. This is the second claim I have made through my home warranty. On the first, it was six weeks between the time of my initial claim submission and actually having a repairman at my house. In that time, I called nearly every day to inquire of a technician being scheduled for the repair. Bear in mind, the repair in question was a water leak inside the wall that was doing more damage by the day! The second claim was much the same only it was three weeks between the claim & assigning a technician. During that time I asked repeatedly to speak to a supervisory which was denied each time. SIX, and then THREE weeks to get a plumbing leak even scheduled, much less repaired. On both occasions, the plumbing company assigned was Dynamic Plumbing of Carlsbad, NM. Their service was top notch on each call.

Great price and product, but they make a ton of phone calls to you even after you sign up. I think the warranty of very useful and hope to not need it but can’t wait to see how it goes when we need it.

On Dec 12 I made a work claim because house heating system stopped working. Temperature outside - 40 degrees. The Choice contract says they will provide service within 4 days. On the 5th day I called Choice & was told they are waiting for a call back from the provider. No verification whether Choice had tried to re-call provider. Dec 17th I got an e-mail that a provider would Come to house on the 21st - meaning 10 days with no heat before anyone looks at the problem.

Overall respectful and consideration that was shown to me - I felt important. Everything was handled professionally. Everything was handled quickly. They knew what they were doing and assisted me with perfect service. I would recommend Choice Home Warranty to many. I got right through no waiting.

The response was great, the technician, very amicable. The problem is taking time to resolve, now it's the third visit from the technician, the furnace start but then the flame dies after about 1 hour, but it continues blowing cold air, will see????

Repaired electric outlet.. Was on time, courteous and did a good job. Ran many tests while doing the job and after it was completed Full of information and explained exactly what he was doing, Would highly recommend. For any electrical work you need to have done,

I had a very rude agent that was very forceful and pushy. I almost consider going to another company. He kept trying to force me to get a plan that did not work well for me financially. He also made rude comments saying that he couldn’t believe me and I don’t understand what I’m doing.`

Reliable Garage Door came to my home for a broken garage door spring. They communicated with me about when they would be coming and when they were on the way. Isaac was friendly and completed the job quickly. I was very happy with their service.

Quick professional response to my claim. It went as stated in their advertisements. Even though the appliance wasn't repaired the technician explained why and that a part needed to be ordered and because of the upcoming holiday it would take a couple of days.

Easy communication for set up of my new home warranty. Representative was friendly and knowledgeable. Was up and running in less than 15 minutes. I am hoping to never have to utilize my warranty but the peace of mind is there knowing I have protection.

We needed the locks changed on our new house so CHW sent out Big D's Keys. The appointment was scheduled almost as soon as I requested it, then the tech arrived 15 minutes before our scheduled appointment time and was in and out in less than half an hour.

I had called in about our water heater leaking from the top seam of the tank. The plumber came out and inspected it and confirmed it. I paid the service fee of $85.00, and then found out that the tank unit itself was not covered under the contract. After reading the contract I understand that now. My issue is when I called it in, your company had my contract in front of you, and should have told me that this was not covered upfront instead of me paying $85.00 to the plumbing company first. I had the repairs made by that company, but I feel that your company should have let me know upfront. I really feel mislead and that I was not that important to you as a customer. I would expect an adjustment on my next payment due of $85.00.

Work had to deal with urgent heating problems. But it was quickly resolved by allowing us the option of reimbursement if we got our own technicians. We finally got someone online. We were only out of heat for 48 hours. Thanks.

Emergency 12/21/20 busted pipe in kitchen, I submitted a claim online early Monday morning and within a few hours, I received an email letting me know that a tech from HVac would be @ my house between 11am-1pm Tues 12/22/20, they included the tech name. Tues morning about 10 am, I received a text message stating the tech was en route to my home.

Tech was very professional. Got job done quickly and efficiently and he cleaned up area when finished. He was very informative about price, problem and what needed to be worked on. Would definitely recommend the tech we had today. Very happy. Thanks.

The technician was great. Very friendly. Answered my questions. Very knowledgeable. He was very informative. Wore a mask. Very safe. I would definitely recommend him and your company. People on phone very courteous and helpful. I would definitely renew next year.

It went great! Fast and turned out just issue with a switch! Todd was very informative and explained everything to a tee. His business is very knowledgeable about heating and cooling. And Choice Home Warranty reps are easy going and convenient to talk to.

My request for service were handled quickly and professionally. The service repairman was very professional and explained the findings, work and follow-up service needed. We were contacted within one day. The options for handling the matter were presented and found to be very reasonable..

Claim was input on Monday the 14. Appointment was on Wednesday the 16. Approval not until the 21 when the parts were now waiting at least another week. 2 weeks without a washer. Not acceptable for a family of 5.

The timely response from Choice Home Warranty to have a tech come out was fast. Also the tech dispatched was very knowledgeable as well and I believe did an honest assessment of how our furnace was functioning. They alleviated our concern stemming from the other company's tech who may have been trying to push a new furnace on us.

I’m glad they were able to come in a Saturday. In the evening. They explained to me what was the problem. I very much appreciated it. They had all their tools and equipment with them. Very efficient. If we ever have another problem I’ll be sure to ask for them. They were kind and nice. Well mannered. Thank you for helping us and recommending them.

The electrician come over and the problem is not resolved. Need wait one week for parts. He said is need to get approve from Home Choice warranty, then order the new part. When he has the new parts come back in week or 10 Days, too long time.

The circuit board on the garage door opener shorted out. Choice sent a specialist out to check it out. The circuit board can't be replaced so entire opener will be replaced. My door has a keypad on it and choice apparently does not replace that part. It's part of the system so I would think it would be covered, but not. Also Choice only provides 1 door opener also not Ideal since we have 2 cars. Overall it will cost me the deductible plus $50.00 for the keypad. Better than $450.00 quoted from a company not listed with Choice. Choice worked well in this instance.

The technician completed the job efficiently. We were happy. He arrived within the time widow. The time widow of 4 hours appear to be long. It should not be more than 2 hours. We are glad that all went well. Thanks.

Ralph was knowledgeable and easy to deal with. He explained the policy in depth and did his best to try and make things work to best suit me, the customer. I did have a lot of questions and he was patient and willing to explain everything.

We were referred by our neighbor after having a less than satisfactory experience with our previous warranty company. They worked with us on pricing and service fee cost. The coverage is superior to our previous company, as is the price. Looking forward to working with them!

I have another company that I would trust more. My problem was not resolved, I have been paying my monthly fee for over a year and was told it was rust and my fault. This is the first time I asked for help. I am going to contact Alabama Senior Services to report Choice Home Warranty.

Representative is kind, friendly, professional, helpful... The contract rate and service call fee were explained, but I think that I will need it, so I accepted it. I had an old contract $1612/6 years term, it’s just stated less than a month, I canceled it because I was confused/unhappy of promises. Canceled it, starting over by opening a new one!.

The technician replaced the gas valve of my water heater. He is so polite, respectful and helpful that he explained what is wrong about the heater and what he had to do. The company is very recommendable and for sure I will recommend it to anybody I know who needs home warranty. Thanks to Choice Home Warranty.

When we called CHW, the second time, due to another problem in our home. Realizing that it must be electrical, & had nothing to do with the microwave, suddenly blinking & shutting down. It's when we had the power surge!! Everything in one part of house that was on went OFF along with a LOUD BANG! We had to call the Fire Dept. to make sure everything was ok. CHW called right back with the name of an electrical co. Mr.Circuit Elec. They originally said they couldn't come until 4 days later. We asked if they could come sooner, they came the following morning at 7 am! They were efficient, took the time to explained everything to myself & my hubby. Step by step, & when the parts they needed were outdated, found another alternative way to efficiency complete the job!! We are VERY HAPPY WITH THEIR WORK!!

I had an odor coming from my downstairs shower drain. I tried Drano, fishing out the drain manually, and pouring soda and vinegar down, as recommended, and did not work. So I called Choice for a plumber. It was determined the p-trap was leaking and not prevented sewer gas from entering the home and would cost $1800 to repair. Choice refused the claim, even after advertising they would accept my contract knowing I had an older home. This is what happens in older homes, that is why we buy the insurance!

Customer service representative is too knowledgeable and my problem is resolving very quick and make a schedule for service. In with timeframe give by representative of my schedule technician contact me and also I received phone call from Choice Home Warranty representative. Thank you.

My washer started leaking water, but once it was checked, we found that it was the sensor that went bad. So the washer couldn't tell when the tub was full of water. The part was ordered by the plumber and it was fixed. Choice home warranty's approval for it to be fixed came on time even though it was close to Thanksgiving. And the plumber (Red Plumbing) also did a good job of coming back to fix the washer once he got the part, even though it was Sunday! The part came in the night before and he didn't want me to have to wait until the following week! How wonderful! So everyone did their part to make everything work out in good time. It stinks to have a house full of dirty clothes (pun intended).

Place claim and when a received the contact, it was 10 days out. That meant 10 days without water. Call service line and was told that was the as soon as they could come out. She gave me their number and said I could call them and see if they could do better. In other word, I was to work out. My neighbor came over and replaced the pressure switch and I cancelled the claim number. 10 days without water did not seem to bother Choice Home.

The tech was supposed to be here Saturday. Never showed. Finally came on Monday. Fixed my leak. I wish I had never bought this warranty. You people suck. I have had nothing but problems dealing with your company. I will never ever recommend you to anyone. I have already wrote to the BBB. Thanks for wasting 1700.00.

Called in my problems and techs were here the next day to start- and the parts was ordered and now waiting on parts to both items to be installed - now hopefully the problems will be solved - complete confidence on both service techs.

You were very quick to open a claim, and Gotham air was here within three hours and fixed our heating system Within an hour. Best service possible. Technician knew exactly what the problem was and what about fixing it quickly and efficiently.

Choice scheduled the appointment 3 days later. When I called the customer service. They said they can't help for this appointment. This is my responsibility to call the service for an early date lookup. I rescheduled it next day. Now the parts comes 22 days later. Same thing. It's all our responsibility to make everything fast.

Excellent service. The technician had a plan for what the problem was, but still took the time to troubleshoot, finding the real issue, which was then resolved, preventing the need for either rework, or a return service call. Clean, tidy, and very polite. Very pleased.

The, so it is not covered. They said there was blockage in duct work. They said it was not covered by Choice because it was not considered wear and tear. Well we did not put blockage in there. It had to be be from living in here from day to day. I don't like this. I will see what else they do with each visit to see if I keep this warranty.

I placed the order for service late on Sunday evening, when I woke up Monday morning an appt. was already scheduled. Although the technician was running late, once he arrived he provided excellent service. I am very please with my Choice Home Warranty.

The bi-yearly inspection of furnace by local contracted, it was determined that the water heater (part of heating system) needed replacement because it will fail any moment, leaving tenant without heat and hot water. We contacted the home warranty offices, claim was processed very quickly, technician dispatched within 24 hours and technician advised there was NO problem. Thank you for prompt attention to this matter.

I would not recommend Choice Home Warranty to my worst friend. They will handle small claims decently. But they neglect to highlight the $1,500 cap per claim. A question my wife And I asked about when signing up. And we were only told about the $10,500 per year per house. They want me to pay for my own repairs. And they are horrible at showing you the numbers but claim they are using the numbers to tell you how much you will have to pay.

You didn't allow what he said was the problem, which now I question, and he suggested an out of pocket expense of $700.00. I am calling another plumber to check out the problem, one that is not in your system. The results, all around, are disappointing.

The tech was quick and decisive. Knew his stuff and was professional. Pleasant to talk to and very knowledgeable. Got a reply back quick within a day saying machine cannot be fixed and that I need to buy a new one. They made th epayout and the check was sent out very fast.

I highly recommended this service to all homeowners...each claim I have filed Has been handled in a quick and satisfying manner. I could not be more happy with the service and receive. If you have not used this area's I recommended you do so.

I have been using Choice for more than 10 years but recently they surprised me with great service. By the time I raised the claim, Choice was able to processed and fixed the issue with a week which is great.

The Agent who I spoke explained the coverage, policy in detail and offered good price and various options. I would recommend the Choice Home Warranty to my friends.. I am looking forward to get the best services from choice home warranty. Thanks.

My husband Dave called & requested a plumber on the afternoon of Dec. 21st. He was told for me, (Peggy) his wife to check her email messages. It is now 7:05 pm and there are no messages regarding as to a company or address & phone # of a plumber that might be coming over tomorrow to fix our toilet. I'M NOT HAPPY.

I was please with the promptness of the response to the service call. The technician was precise and accurate. That is the review that I choose to give. The service was good and I would recommend. Thank you!

I called today to get my home warranty on my Michigan property renewed for an additional year which makes it far more marketable since the warranty is transferable. Your agent explained the options to me and I chose the one that is right for me as the home will be sold soon. Since the warranty is transferable, I will give the remaining time to the new buyers. Your agent was professional and thorough and friendly, so I appreciated his help.

Kinda hard to write anything, as I got an email saying that available servicemen had not called to take care of my job ticket. I do have the option of getting another person of my choosing to do the repair and then get reimbursed, but I know of none - - will have to do some checking....or wait....

I placed call on sat. Was called back on sunday morning. Had appt. for monday for repair. Repairmen came 9am. Fixed by 12 noon. One of the best experiences I have had with home insurance warranty. I would recommend Choice Home Warranty.

My washer machine went out and within 24 hours, a service tech was here, within 2 days I had a new washing machine, I could not have asked for any better service, Choice Home Warranty is the way to go.

Kayleigh ** was knowledgeable, courteous, had a positive attitude and was helpful as I considered whether to change providers. She is deserving of praise and even a raise. She also demonstrated flexibility and initiative as she considered our needs and timing issues since we have our home on the market. I definitely intend to recommend this company if the service is as excellent as was Kayleigh.

Very knowledgeable agent. Explained several options. Quite persuasive. Signed up for a longer-term. Hope it is not a mistake. Have had some success with other home warranty companies in the past. Have a happy and safe holiday season.

We were given the option of waiting for the warranty company to send us a plumber, or call a professional plumber, and get reimbursed, thereafter. We opted to call our personal plumber who did the job quickly and professionally. Furthermore, he recommended safety items that needed to changed or upgraded.

Best home warranty company, Excellent customer service and amazing technicians, I’m so happy having this getting my back whenever I need them. 2 hours after I submitted the claim about my furnace, an amazing technician showed up and fixed the issue. Thank you.

The people from Diamond Garage Doors and Openers were just wonderful. Knowledgeable, polite and very professional! They went out of their way to take care of us during this difficult time of pandemic and holidays. We couldn't have asked for better service. They are the best!!

I had a contract with Choice Home Warranty about 10 years ago. The coverage was poor at that time. I decided to give them a second choice based on updated advertisements. I had a plumbing problem and the subcontractor Choice Home Warranty sent to fix it had to cut access to the blockage in my living room ceiling. They refused to pay for the ceiling repair as they said since they paid the plumbers 350.00 and they only pay a total of 500.00 for plumbing. They stated that they would not pay more than the 500.00 even though the subcontractor they sent cut the hole in the ceiling.

Both replacements went well & the technician was quick in his work. The work was performed on Tuesday, Dec. 15th. By Friday, Dec. 18th it was obvious that the furnace was not consistently responding to the thermostat temperature commands. The temperature would zoom up to 81 or 78 during the night despite temperature being set at 70 degrees. I need technician to return to see what problem is & if control center inside the furnace is source of problem.

The repairman that was sent and his company were great to do business with. The repairman explained the problem I had was not a problem. That is just the way a heat pump works. Therefore nothing was wrong and no work was done. So I paid $60 to learn how a heat pump works vs air conditioner.

The response was quick with the claim, that was good, but the claim itself is not good, still waiting to get the A/C replaced. The item broke down due to wear and tear and therefor, needs to be repaired of replaced. Please be kind and get the A/C replaced. Thank you very much.

Looking forward to reviewing policy. Luis was easy to understand & straightforward. He also agreed to mail policy for my wife and I to look over & discuss coverages. Although our home is only five years old peace of mind knowing our appliances are covered is very important to us.

Allstar Heating and Air was prompt. Checked unit and found a part that needed replacement. Ordered part and came back on Monday. So far ok with me. The only thing I didn't like was we froze over the weekend. Yah!

My heat pump is not working and freezes up. You denied my claim. I do not have a working furnace. I am very dissatisfied with your service renewing your service will not being renewing your service. And will not recommend your service to anyone.

Choice has been wonderful for us since we switched to them from another company. They respond quickly, and the one time we've needed to contact them, they got a great technician out to fix our issue. Very happy with them thus far.

They take your call. They set things up and you are done. Nice and simple. All you have to do is to be home and pay the small fee. The people that they send out are professional and courteous. They clean up after themselves and make sure you are happy with the service.

After submitting my claim on a Saturday morning, CHW had a technician at my home on Sunday morning. This was amazing and, in winter, a necessity. The technician was able to repair the unit within two hours. The unit appears to be working as it should be. The only thing I would add is that I wish the technician had given a call to me indicating his approximate arrival time. All I knew was to be available between 7 am and 11 am. He arrived at 11.

As a first time homebuyer I took advice from my father to get a home warranty and was pointed in the direction of Choice by my realtor. I am happy that I have the coverage in the event I need it, but that being said as for the sales service I felt like I was on the phone with a car dealer. The sales pitch and getting the “better deal from the supervisor” schtick, putting me on hold, etc. For a moment, I honestly felt like I was getting scammed but I looked up the company beforehand and saw the great reviews. I’m a “to the point” kind of guy and don’t like playing games when I’m trying to handle business adding to my stress of buying a home. Apart from that, the salesman was a nice guy and helpful to answer my questions.

The repairman was great and did a great job. The problem was it took a week and a half to have it fixed. Being without a dryer for a week and a half was not any fun! I know my dryer is old, but it should not have taken that long. The part came to my house on a Tuesday, 12/14/20 and you could not get anyone here sooner than 12/21/20. I could have had it fixed sooner if I could have used another repair vendor. Disappointed in how long it took to be fixed.

Technician was knowledgeable, prompt, and very nice. The service approval for was quick as well and the technician was helpful about next steps and even texted me. He deserves all stars. The above as for my experience. My issue is the replacement costs on my wall oven. It was impossible to find a 30 in wall oven for $325 let alone with install. I’m disappointed with the amount. Even alone it said standard wall ovens are $600-$4700 NOT including install. This will be a factor when deciding if I should recommend to clients. Hopefully if something else comes up it’s a better option. I did appreciate it just told you the amount to expedite it but the truth is I did have to pay a lot a additional to replace.

I put in the request and the next day the tech was there. It did not take him long to complete the repair. I will call again when I need a new repair. They are fast and professional. The technician came in, assessed the problem, fixed it and departed with a clean area.

The repairman arrive at the designated time, checked the system, diagnosed the problem and determined the system inoperability was due to a faulty switch. He replaced the switch and restored the operation of the heating system. Our tenant was satisfied of the restoration of service.

I had a long going problem in getting a refund on service fee that I had to pay to 2 service people for the same service. After months I was told the claim was closed and I would be given a free service on my next service instead of the refund.

Tech was a gentleman and professional. Very knowledgeable in his field. A pleasure to have in my home. AQs a trainer for a new employee. His detailed explanation and demonstration for the new tech to be successful were superb. I don't write reviews very often but Lamar deserves this one.

Pleased with how quickly I decided to go with Choice. All questions I had were answered in our conversation. I was given a seniors discount. I am always pleased when given that. The young man listened to my concerns and made certain I understood. His voice vocabulary was warm and sincere. Mavis **

We opted to find a technician because CHW wasn’t able to find one for three days. This is becoming a norm for the last 3-4 claims. For the claimant, it is a big risk if things go wrong during the repairs. After the initial agreement, additional expenses are claimant's responsibility.

I gave 3 stars because after being with CHW for a few years, this was the first time they covered a service call. I called a few weeks ago to cancel and was told CHW has taken steps to provide better coverage so I decided to stay with them, for now. Thank you for finally easing up on all the fine print! I hope to be able to provide a higher rating in the future.

I reported a claim, it took some 12 hrs to respond, but I hired a tech and claimed online as guided per CHW, it worked well, tech replaced the part and heat is working in 3 hrs. This is a good process with CHW, if tech can not come out on time you can hire and claim yourself.

Technician came to examine refrigerator, specifically the ice making apparatus... He found it to be faulty. So, he submitted a claim and I got a note stating that the Claim was being denied because of abnormal wear and tear... NOT TRUE! So, I appealed and was told Case Manager would call within 24 hours. 3 days later I call because no Case Manager ever called me. The Claims guy I talked to today (12/20) that a Case Manager could not call me sooner than 12/30/20. I went ballistic on him for such a long time gap for action. He then indicated a Case Manager would call me in the next 24 hours... Your service on this call is sub-par! Please remedy; Thank you!

I had a problem with my heating system. Specifically the heat was not coming on. I called and got a response right away and the Techician came the next day. The plumber was on time and very efficient. Great service. He was very courteous and informative.

So Choice does use the cheapest bid for repair they can find. The techs are not masters of their trade and sometimes sketchy. One tech took my service fee and never returned. Be warned CHW states that they are not responsible for damages a dispatched tech may cause. (Just saying) One tech did not properly install a contactor in my A/C. A second service call fixed it flawlessly by repairing the exact same component. (I should ask for the second service fee back.) Choice did make good and waived the service fee for the tech that took the money and ran for the stove. End result they repaired my A/C and hopefully tomorrow the burner on my stovetop.

The technician was very helpful and knowledgeable. He diagnosed the problem and rigged it to work temporarily. Choice Home Warranty has not yet responded to the recommended repair order. We are hoping that the temporary patch holds until CHW processes the order.

Choice Home Warranty rep was friendly. Arranged to have someone come out within 24 hours. Problem was resolved. The only problem was with the technician from GK Mechanical. I do not feel that he respected my request for social distancing.. He seemed annoyed that I requested that he use the back door to the basement rather than go through the house. Then despite my request, after the repair he just walked in the front door to complete the paperwork. After his irritation with my request that he not come into the upstairs, I was too uncomfortable to ask that he stay outside.

While buying, the term that I choose was for 6.5 years. Paid for the entire term after confirming twice about the duration, amount and other terms. But got a call after 30 minutes that term can only be 6 years. If not possible, then the same shouldn't have been accepted at the first place.

The customer service was knowledgeable and offered a wide range of options. The options allowed me to accept decided in the option I think is okay to cover home. Neil was informative and helpful. I hope Choice home warranty will be better than my previous warranty company.

I will recommend my family & friends. I’m still waiting for the technician to come and work on my problem water heater. I call this morning at 9:00 & 9:30 am. They giving the appointment till 12/28/20. I call back. They rescheduled me for today at 5:00 pm. They need to replace my water heater. I got to wait till Monday. So far we are on track.

Technician was prompt, courteous and experienced at what he was doing. This was my first experience with Joyce on working on the item. I had other companies before but none was a good as Choice as making a great decision and being prompt in their actions.

The company was very quick to respond and was both professional and courteous. From the moment I opened the claim to the time the problem was resolved was less than 4 hours. I couldn't have asked for a better resolution. This was the easiest thing I've done in a very long time.

Made a few claims within a year and they have been excellent! Always sending contractors who get the jobs done and great response time. Even during the covid period they are excellent! I could not ask for a better home warranty!

Berry was awesome and was very professional. It felt like my brother was helping me out instead of someone who worked for Choice. Thank you for sending him our way!!!! I would recommend him again!!!! It didn’t take him long to find out what was wrong and the system is operating at its finest now that he is done. Thank you again choice home warranties.

I just signed up with Kendra and she was very professional and covered all information, and answered all my questions. I feel the money was worth it and I will have peace of mind knowing I am covered if anything happens.

Quick, quality, complete and timely service from the professionals Joshua and his helper. Complicated problem solved very neatly and quickly. Thank you Choice Warranty! Full replacement DONE!! DO - NOT - IGNORE - CHOICE WARRANTY!

The tech we called was great. He knew his trade & he is coming back to replace our circuit breaker panel. Choice home warranty is not paying for it. We are. Choice has a website that is hard to follow & calling is just as bad if you need to talk to someone. You get transferred & given other numbers to call.

Ok, been with a competitor, they were horrible. This company is awesome! I called around midnight and within 9 hours, the technician came to fix my refrigerator. He was very professional and extremely helpful. He taught me about preventive maintenance and how to keep it from happening again. Best service ever!!

Not only is my dishwasher still broken, but again I'm getting the run around as to who has to contact who to get anything resolved. I'd truly like someone to finalize this parts order/repair immediately as I have family coming into town for the holidays and this has been over a week!

I called to place a claim, my heat is not working, I'm a disabled senior citizen and it's below 65 degrees in my house and it's going to be in the 20's tonight. So I called, and waited on the line for about 15 minutes, then got disconnected. I called back and pressed 2 for a call-back. It is now 2 hours and then still have not called back. So I went on-line and tried to place a claim there. I was successful but still haven't gotten a call or an email to find out if anyone's coming.

Ice maker in freezer portion of fridge had stopped making ice & the firdge wasn't staying cold. Marvin my tech said it was & it was a simple fix. Ice had formed around the fan. Had to DEFROST freezer for 2 days. Once ice was gone Turned fridge back on & I have ice & fridge is keeping contents cold.

All they want is money not concern enough to fix the problem or what causing the issue and will walk away without doing nothing. They have No patience. I am thinking about finding someone who is not all about the money.

When the heat was no working at my home, Choice Home Warranty was totally responsive and efficient in securing a highly competent contractor, CR Air Conditioning in Tucson. Issue was diagnosed and repaired within one day. I would most certainly recommend Choice Home Warranty to any homeowner.

The process was very easy. The customer service rep finished in less than five minutes. Also set up my internet access. Great rep. Best home warranty company. Wish I found you when we moved here 15 hrs ago. I’ve used over the last 20 years.

My heat began acting up. I called Choice Home Warranty and they took the claim over the telephone. Arrangements were made and someone came out the very next day and issue resolved. The entire process was easy and seamless.

The tech was great, came as promised. Pleased with the service and would recommend. Fixed it in almost no time. Very happy with his service and very respectful and glad he was able to fix the furnace. Thank you.

The technician was professional and thorough. He diagnosed the issue quickly and was prepared to fix it. He and his helper were mindful of social distances and wore a mask.The disposal works great. I have peace of mind now that’s it’s been repaired. I would highly recommend him.

I contacted Choice after my A/C started to fail in the hottest month of the summer. After only 24 hours a technician was at my door to diagnose the issue. My experience with HVAC technicians in the past were not pleasant, so I was a little worried initially. I have to acknowledge that Choice selected an HVAC company that were courteous, informative, and fair. Best experience hands down in my short 33 year life time. Once the fix was performed, and $65 diagnostic fee was paid, not only 2 hours elapsed before we were contacted with an approval to replace the outdoor and inside units. There was a $1200 non-covered cost fee, but overall we saved thousands! We were extremely thankful for the quick, and professional service by Choice and their service providers. After only a short time with this company, we are definitely going to be Choice Home Warranty lifetime customers! Thank you again Choice!

The gas valve that controls the functioning of the furnace was not covered. Yes it is a “valve” but it also controls the flow of gas and has at least 4 sensors. So it not a “valve”. It is the control system. When the igniter goes one sensor starts gas. If the igniter is not hot enough a sensor stops the gas. If the igniter is ok the fire lights and another sensor feels the heat and continues the gas, otherwise it stops the flow. If ok, when the temperature is reached another sensor stops the gas. This is not a valve it is a “controller”. Just because someone called it a valve in your company doesn’t make it “JUST A VALVE” and disallow it.

I called today to inquire about Choice Home Warranty services. I was so impressed with the person I talked to. They were very informative and gave me information I needed. I signed up with them as I had heard good things about them with other clients.

I discovered my front loader washer door leaking water. I phoned Choice and they quickly dispatched a well qualified appliance technician that diagnosed a bad door seal. Choice approved the repair and the technician has ordered the part and will return to complete the repair as soon as the part arrives. Good quality service by Choice & their assigned technician. Thank you Choice.

Latasha was very informative as well as personable. I feel extremely comfortable with her oversight over my plan. Not only does she deliver fast replies, but she answers all questions in detail. Appreciate her working late on a Friday to get my plan started.

The servicemen did a great job fixing my fridge. I highly recommend them. They arrived early and were done quickly. That’s it. I have nothing more to add except the first company cancelled but no one from CHW advised me of that. I had to send two separate emails to find out the day after the company was set to be there.

What I thought was a heating issue was not an issue at all. Mr. ** was able to determine that early, then replaced the thermostat which was very old and replaced it with a new one. Mr. ** was friendly and efficient.

Bearings were worn out and Choice quickly sent out a mechanic. The parts were ordered and were installed today. I'm very pleased with the timely resolution of the problem. I have told many friends and neighbors about your service. I will definitely renew my contract.

Tech came to my home to fix dishwasher. Had a computer issue. Says probably too expensive to fix. CHW offers cash instead of fixing or replacing. Approx $250. Lowest price I could find was $304 at Best Buy. To get it delivered, set up and old one removed around $500+. Need to also add in CHW service charge of $60 and $35/month membership fee. Was it a good deal. No. Not worth the years/months of payments and few services. Plus none of the technicians have worn masks.

The representative I spoke with was very kind and provided info in a manner that was able to under. He basically gave a brief summary of the service that would be provided and answered questions that I had. It was a pleasure for me to learn various thing or service you will provide. I am looking for to giving you a call in the event I have a problem.

I purchased a Home Warranty Policy with Todd **. He did an outstanding job explaining the coverage offered by Choice. He was professional, friendly, and patience answering my many detailed questions. I would refer Todd to friends who are looking to buy a home warranty insurance.

Firstly, it usually takes several days to get a repair person to pick up our claim. I was very happy when I received notice he would be here the next day. As the heater was not working properly and snow was coming. Errol arrived when he said he would, diagnosed and repaired our heater. He was pleasant to work with and knew his business. Thank you!

The gentleman came within window time given, masked and had booties for his shoes. Very professional and did the job in 10 mins or less. He explained when finished what the problem was. I highly recommend that company for appliances issues.

I thought long and hard about adding my pool equipment but was assured by the salesman that their policy covered Everton pool equipment regardless of age. Three months later my heater failed. They rejected the claim because the heat exchanger rusted out. I appealed but was quickly denied. So to all my friends and family I recommended Choice I’m sorry.

When you buy a warranty to cover major items including the eater heater to avoid costly replacement You would think that would cover the water heater tank if leaking. Apparently Not! This is not the first time CHW has come up with a reason not to cover an item. I will say the repair guy they sent out seemed to be polite and professional. Not sure if I will continue with a home warranty if it really doesn’t cover major items.

The people are fine, cordial- efficient. The appliance team sent out was exceptional- tried his best, but given the parts for my 21 year appliances are no longer made- he was unable to repair them. I am VERY disappointed that you declined replacing these items. Wear and tear on a 21 YEAR OLD appliance is real... It cannot be fixed- and in the contract, you will repair or replace with equal quality- but you don't live up to what you promise. My claims have been appealed-let's hope you do the right thing- because otherwise, I will be letting it known you sell something you don't back up.

We got a technician the very next day and they were professional and fixed our heater in the dead of winter! The only frustration I had was that we cannot request a company that is contracted with CHW. Another excellent technician I have used was available before the technician that came but there was no way to arrange that. It’s first come first served so anyone could pick up your work order. There should be a way to hire a contracted worker with CHW so we can use the same companies over again.

Apparently there has been some miscommunication among the employees, etc. of Choice Warranty. While I realize COVID has put a damper on the effectiveness of running a business the way my claim has been handled is unacceptable. First there was no confirmation from Choice Warranty when the first service was to be handled. Ever Ready Appliance diagnosed my problem on November 25. Choice Warranty apparently desired a second opinion. Enter Lavoy Appliance Service. While the claim was documented November 7 it is now December 11 that the second opinion entered the picture. His diagnosis was the same as the first. It was documented parts were needed to correct the problem of the malfunctioning burners. While at my home he ascertained two were available and needed to check for the third.

Ordinarily Choice would have received at least 4 stars, however, I was annoyed with the Rep that took the call. I had to answer the same question 3-4 times and when he finally explained what the next step was going to be, he talked so fast I asked him to slow down and repeat. The accent doesn't bother me, but it's important that the person speak slowly enough so that he can be understood.

I don't normally purchase anything from an incoming call, however the young men I spoke with were very kind and professional and patient. I had been thinking of signing up for a home warranty but it was not top of my list to do right now. I'm glad to have this done. It gives me peace of mind.

I tried to file a claim online, but when I entered my email address and contract number the message I received was no email connected to my claim number. I doubled checked my entries and they were correct. I have received emails from you before, so I was disappointed your system did not recognize me email address and or contract number.

Technician was timely, friendly, knowledgeable and fast. Great service! For my first claim the process from initial outreach to resolution was less than a week. I would request DLC Electric in the future if new issues arise with any electrical related issue. Thanks!

The technicians that came out were excellent. The Choice customer service person I spoke with was terrible. They were condescending and cut me off several times, and worse than that, they didn't listen to hear my problem, much less solve it.

The representative was very thorough in explaining the upgrades to my new policy. He made my decision much easier. I’m hoping that this can be a long lasting and pleasing relationship. With the pandemic that we are experiencing right now, my family and I were very skeptical of going with a new and unfamiliar company.

Response to my inquiry was rapid and the salesperson sold me quickly on the policy. I liked the terms and the available options. I am a new client and haven't had to use the warranty but I feel confident in the service.

I worked with Ronald ** who was responsive and knowledgeable and a friendly voice, human voice, on the phone. My policy fit my situation and I appreciated the options offered. I would recommend anyone interested in a home warranty, investigate Choice.

I paid $580 for a warranty plan and received an email from the company offering the same plan at $480 with a $65 service fee instead of the $85 fee in the plan from the website. Company is operating a bit of a bait and switch scam.

I received a second call after I turned down coverage. The agent was very fair and respectful. We worked things out and now I have home warranties on both of my homes! I look forward to continuing this coverage in the years ahead. It will be interesting to see how much fees change.

Technician was prompt, experienced and offered great advice regarding options available without being pushy. They arranged to purchase replacement parts and then carried out installation leaving no mess behind and removing old faulty items. They carried out testing and setting up new unit as per the manufactures specifications, then went through operation procedure with my wife and I.

Most important, because of the virus, Charles wore a mask. He was professional and polite, and friendly. He explained why we were having the problem with the water heater, answered our questions, and how to fix the issue - which he did in a fairly short time. He was awesome.

Was very pleased with the fast resolution to our service problem when the first technician did not follow thru with his report to have problem resolved with my appliance issue. Second technician was sent out and I was notified right away that there would be no charge for the service call, without having to follow up on my own.

The service performed on my refrigerator was outstanding; however, I'm dissatisfied with the limitations of my homeowner's insurance. I'm dissatisfied that the food that I had to throw away in the freezer and the flooring that was damaged (the technician took a picture of it) by water damage from the refrigerator wasn't covered by my policy.

Hi. The repair guy was very help and knowledgeable. He was able to repair the door right away which was good for me so I could park my car back in my garage. I would recommend this company for repair and would also welcome him back. Thanks for your help..

Most impressed with response time and quality of vendors. I had a horrible experience with my last home warranty company, so I was not prepared for the competence and professionalism of Choice. I would certainly recommend Choice Home Warranty to anyone.

This warranty plan is worthless. Does not cover anything to do with garage door or parts. Had to pay out of pocket for repair. Could have just called a contractor myself since I had to pay 165.00. Won’t be keeping this plan. Will cancel it. It’s worthless. My experience is Zero.

I am still waiting on the account manager to call me and settle the disputed value of my microwave. I have left messages and sent emails with no reply. I called the main number and was told I have to make an appointment for call back. The offer for the over range microwave is 149.00 dollars but my microwave was also a convection oven, I can't replace the microwave for the amount offered. Extremely dissatisfied Choice Warranty.

The plumber was very experienced in his trade, cleaned area when job was finished, on time for appointment, job well done. I am very pleased with the work that was done. In the further I would ask for the same plumber in the event I would need more work done.

Appreciate all of Alan **'s experience and quick and efficient customer service. First time with Choice and heard great reviews and was referred. Didn't have a lot of time to set this up as towards the end of the year we get a little busy with work. Alan made this process very smooth and I appreciate all his knowledge and confidence of your company. Also, he is there for me if I have any question anytime! Keep up the great customer service, and excited to have this affordable peace of mind. Thank you!!

The issue turned out to be the light switch needed to be replaced. The Electrician diagnosed and fixed it quickly in one visit. He was on time, very professional, prepared, and answered all our questions. I would recommend this company.

I place a claim and was denied for some odd reason about my AC unit when it went out and it had been in use. But for some odd reason you all told me the way it was wrote up it look like it had not been in use but that was so not true, my heat and air had work but went out on me.

My co-pay should have been $45 but for some reason Choice accepted a work order from Sears for $60. I am very disappointed and dissatisfied with the cost of this transaction from Choice. But the technician was great. Please honor the contract agreement and credit my account the $15 over charge.

I really like the way Choice Warranty handle claims and communicate promptly. I have already referred this to one of my client/friend. Technician from first claim was knowledgeable but had some attitude issue. He didn't listen when I asked him to please check for carbomonoxide

Extremely dissatisfied with CHW policy. I will not be renewing because nothing is covered! I had a leak and they said it was not covered. Buyer beware, their list of exclusions is a mile long compared to what is covered.

My review is based off of how I was treated by the sales rep Freddy when initially starting my plans with Choice. Freddy was extremely knowledgeable and friendly during the entire process. He was able to answer all my questions and provided me with info so I could make a good decision.

I had an previous claim with this refrigerator and Smart Ahead fixed the ice maker. Now this company Applix came to fix the refrigerator this time and showed me how the ice maker had burned the inside of the freezer part. I have a big black spot now and could have lost my house. I need to be compensated somehow. I’m actually scared using this refrigerator.

Refused to fix leak. Neighbor did it. The plumber was great in handling the situation. Your service sucks. I think that should say how I feel. Will be moving shortly and will not renew my service. You refused to fix a leak.

Sewer blocked and could not drain any water down. Choice home warranty dispatched plumbing company fast. However, there was no immediate appointment. We had to wait for two days to get the service with no sewer. It was very hard waiting time. Hope Choice Home Warranty can consider allowing customers to find sooner service themselves in the event like we just experienced.

I was very pleased with the repair work done by Lyday Companies LLC. The young man was very knowledgeable, cleaned up after himself, and went above and beyond by checking the crawl space under the kitchen. I will ask for this company to do all future repairs.