Choice Home Warranty Reviews

I submitted a claim to repair both my washer and my oven and they were quick to reply with a vendor and appointment time. Customer service was great! The repair man was friendly and professional. The issue was resolved quickly.

Our A/C unit broke and we call for service. After a couple of days, Home Choice could not get us any company to come over to check our problem. They told me to get a company of my choice to check our problem and send in the report for a claim reimbursement process approval. So a couple of days after, we got a A/C tech and send in the report and got an approval to fix the unit. Today the unit was fixed.

The young man was very friendly and knew what I needed, and was able to give me the price range in which I could afford so thanks. I've been looking around from a home warranty with a few other companies but nothing came close to this price as well as the deductions which I can live with so I'm very very so happy.

I have only had two claims but both times they were approved, the companies that came to my house were professional and did great work. I have had no complaints thus far, and was happy to renew my policy again this year with Choice Home Warranty.

Pump failed and was tripping circuit breaker. Pump needed replacing. Repairman was a good communicator, prompt and efficient.... He replaced the pump and left the work area neat and clean. I would highly recommend both Choice Home Warranty and this service provider.

Bathroom was left with water standing behind toilet and also some in front of toilet plus floor was dirty. There was something black left on the toilet bowl that was not on it when they came. Toilet lid was dirty as was rim of bathtub. So who had to clean up their mess? I did. They also left job not done right. Toilet paper wouldn't even go down until it was flushed right, 3 times to be exact. The young man who came yesterday knew what was wrong the minute I told him. Thank God for someone who knew what he was doing. He took Kleenex and wiped up the few spots of water that were on toilet. Nice young man.

Technician was pleasant to communicate with and fixed the issue satisfactorily. I spoke to him about scheduling and he was responsive and accommodative. Problem has not recurred suggesting the work was done right. Claim was easy to enter and got a prompt reply. Thanks.

The Plumber thoroughly explained The problem I was having. And he showed me how he Was going to fix It. He also suggested To me further actions that I could take to avoid this and other problems in the future.

Quick to get technician out and resolve issue. 10/10. Very satisfied with all aspects of the claims and service. I have no complaints. I will continue to utilize this service with our home and future homes and will recommend to all.

First claim in 2 years with your company. The company approved the technician’s recommendation to replace the microwave/oven combo unit, which caught on fire, but only offered $699 for a comparable unit I will have to pay just under $2,500.00 to replace. Ric **.

The CHW team assigned Appliance 911 to do the needed repairs. They were professional and courteous. The repairs were made in a timely fashion. I can't think of anything negative to say about the whole process. The team had the necessary repair parts on the truck. They masked up and tried to keep the correct social distance.

CHW pushes clients and vendors to use the awful online process to get things done. It is inefficient, ineffective, & not genuine. The experience is terrible for vendor and client. The focus you push clients that way is you save money but it doesn't work if the process and experience are not good.

I have NEVER had the experience I had with the service rep putting in the wrong service order like this one, 3 different times with 3 different reps I told them I needed a plumber and the work orders were written up for a washer??? Plumber made up for it, he was professional and got it done. Thank You.

The technician arrived earlier than expected. He was very professional. He diagnosed that the furnace needed a thermostat, the technician ordered a new one but I haven't heard from him or Choice Home Warranty of when it will arrive for installment.

After calling Sunday to make a appt with Choice Home Warranty and they not being able to process my request. I had to call again on a Monday to schedule the appt and was hold forever before having someone call me back. The technician came the next day and saw the problem with my oven and fixed it immediately.

The initial question dealt with the technician and he was great. I cannot say the same for your company. I have already written to find out how I can get the balance of my premium back. I am not interested in dealing with a country that hides behind "fine print" in their contract. I will be careful to steer people away from your company unless you fix my fridge.

So far everything is going smooth. I’ve submitted my claim and it was easy to do so. I got a very quick response and the technician is very friendly and accommodating. That is as far as I’ve gotten so far, no work has been done yet. But I’m confident that the last of the process will be just as good.

I had the service rep come to the house. After a couple days you said, "Congratulations Good News. Going to replace your ovens as cost for repair outweighs replacement." Not really good news for me. A replacement item will cost upwards of $4000. It is what it is.

Jon came out quickly and diagnosed our heat pump issue very quickly. And was able to fix on the spot so we could get our heat back on. Would recommend Myers heat and air to a friend for sure. Thank you for the quick response.

Extremely pleased with promptness of Choice and HVAC choice was excellent! I had an issue with hvac system and someone was scheduled to be there the next day. That’s excellent. Service technician was efficient and extremely knowledgeable. System running great now!!

All great so far. Customer service was so kind and will walk you thru the whole way. Awesome!??! I would definitely recommend to a friend or family member and I have already. Thank you. You all be safe and have an awesome day!

I called expecting to get the same kind of quote and policy description I received from the other companies I've contacted recently. But no! Elliot was extremely helpful, knowledgeable and eager to check on any additional options. I realize he couldn't have offered what he did had the company not put these programs in place for him. So thanks, Choice Home Warranty -- and your great representative, Elliot!! You've made my day!

I was able to call Home Choice and easily put in a claim for my broken furnace. They did the work for me in providing a HVAC repair service that came and fix the issue. Home Choice covered it. Great Service!

I called in claim for repair of wall heater on Monday and repairman came the next day. Excellent response and turn around time for the repair although the repair could not be made due to part not being available and unit not covered by my contract.

Great Service by Heating Company (Arktikos AC and Heating). Technician was quick to spot the issue with unit and replaced the failed sensor part and unit was working quickly after repairs. I was very pleased with the service and repairs.

Water Heater most common issue is that overtime Tank will rust and leak. Choice Home Warranty says they are not covered. This is their Excuse, "Please refer to our T's & C's Section D number 6." CHW is not responsible for Main, Holding or storage tanks. Even the common issue is not covered.

When I bought this program I was told when an appliance went out you would find someone to fix it or purchase a new one. You did neither. You said you would sent me a check for the wholesale price. I cannot buy wholesale. I have to give retail price so you do not tell the truth as a sales pitch. I will let others know.

Todd **, was very courteous, friendly, helpful and professional. I will definitely recommend a family or friend to him. His service was great. The deal is better than some of the others offered. Thank you, Choice Home. Keep up the good work!

Matt did a great job of assessing/diagnosing the issue, and listening to my concerns. He had a solution in a short period of time, and I appreciated the time Matt took to explain everything he was doing. Also, THANK YOU for taking the time to explain why you had to make another appointment and scheduled it before you left the house!

I read up on this for a few weeks. On many of your competitors. You were rated the #1 company in this business. I had this service a few years ago then I dropped it. Cannot remember who. Now 75 and really need this type of service especially electrics, plumbing, Hvac. GIVE you guys an A+.

He was super nice, very informative & broke everything down in a very simple way and it made sense for my wife and I. We look forwards to working with the company and hope it is everything that was promised.

She is well trained. She knows your products very well. She was friendly. Actually enjoyed speaking with her. We had a pleasant discussion about your product and she convinced me to purchase a plan. The gets my very highest recommendation.

No AC. System wouldn't make contact. Needed to replace a compressor and a electrician needed to do some work. Both techs did a fine job. I was satisfied with the job they did. Now everything is working. Good job by all.

The service technicians were very professional and identified the problem quickly. They explained the issue with the home furnace. The part replacement was completed within two days. I would recommend the contracted heating company to anyone that needed furnace service.

It didn’t start off the best since I had an appt set for Friday 10/30 and no-show. I called to see if they were still coming and somehow it was scheduled incorrectly. I was able to reschedule that Monday and Ronnie was great! He was able to explain the issue thoroughly and made sure I was satisfied with his work. An important piece to point out is I could only pay via cash or check so it would have been nice to know that upfront from Choice Warranty since most vendors accept credit cards. Where your company falls short is almost everything is excluded from coverage in the warranty so only the bare minimum is actually coverage by Choice Warranty.

My Heater and A/C are not working. They have to get this replaced. The local Tech will be checking this out later today. They will be here between 3 to 8pm to check out what isn't working. I hope they resolve these issues. Fyi.

I submitted a claim for leaking and not flushing toilet. After the technician visit and recommendation a replacement was denied. I appealed and tried to contact the case manager assigned to discuss the issue and CHW has given me another person name. Not happy with this claim so far.

First service request as a new member. I was disappointed that with a Total Plan coverage I had to pay out-of-pocket for this service. The contractor was on time, very knowledgeable and professional. I chose CHOICE because it rated at the top 5 home warranty company. I hope to have a more satisfying experience in the future.

The representative with whom I spoke was very knowledgeable and willing to answer my many detailed questions. He looked things up for me, and offered me numerous discounts that made the service more affordable and attractive. I had been unable to speak with a representative when they made two calls the previous day and scheduled a call for the following day at a particular time. I was quite surprised and pleased to get a call at the scheduled time.

First off customer service experience was great. She was professional and really nice and was very helpful and they didn't took long to schedule my appointment for my water heater. Thank you. Choice Home Warranty will always be my first choice and I would definitely recommend someone...

We requested someone come out and see why our A/C won't come on after a certain time in the evening. The gentleman that was sent was so kind and professional. He explained everything to me. Although my husband is convinced that something is actually wrong, he just needs to follow the instructions given as far as saving our compressor.

What a total rip off company!!! They couldn’t find me a repair company because it was the weekend...I 100% understand that. Monday morning I called CHW to discuss and was pushed to find my own repair shop and be reimbursed. I found a company that was at the house within an hour to assess and order parts. Now Choice Home Warranty is refusing to reimburse me!!! This is an awful business model and they should be ashamed of their actions!!! This situation was not my fault and I should not have to eat this bill!!!

Very nice tech. Crack in piece in tank which caused toilet keep running. Daniel was very knowledgeable and polite. My request for service was taken care of very quickly. I would recommend this company again. Thank you for the prompt service.

I had to pay an out of pocket additional $240.00 to replace my Dryer. Had an electrical problem and fried the controls. The service call was very good by DDB Service. I recommend them for any service on all appliances!! Thanks.

Technician very knowledgeable and friendly. Still upset because I tried to get this repaired earlier this year and was told it was not a covered item. I filed an appeal and never heard back from anyone. I strongly felt it was a safety issue.

I called Blue Water Climate Control (865-299-2290). When they came out I remembered the Choice Home Warranty. They stated that they were one of your businesses that you use. The young man that looked at my furnace said to contact you and see what happens. Choice Home Warranty did indeed respond immediately. I was so glad that I did purchase the warranty.

Excellent across the board _ super response time and great service - they set up appointment quickly and the tech was here the next day and Vinnie (tech) was outstanding _ couldn't ask for me _ I will definitely recommend.

Technician was super informative, pleasant, and observed Covid restrictions. Sadly, the required work to fix the problem was not covered and was considered an "exclusion". I would recommend the technician again, but not your warranty as almost everything that needs repaired for various appliances is an "exclusion" and I could pay less for Angie's List to find reputable service. Your laundry list of exclusions makes your "warranty" obsolete when an actual problem has occurred.

Outstanding service! Would Recommend the Technician to Family and Friends!!! Looked at Machine and went into action. Called and kept me aware of the process. The Technician made me feel that he understood what I was experiencing. He took ownership of my broken washer!!

Ronnie ** from Dynamic Heating and Cooling came. He was friendly and helpful. Very apologetic because was not able to come the first day. He knew what he was doing and didn't take long getting the heater fixed. I would recommend him.

Prompt, friendly and professional! Great job! I would highly recommend him and hope that he will be sent to our house if we need repair work again. I would be glad to call him to do a repair that would not be covered under the warranty too!

Shane was great. He was very accommodating when I needed to move our appointment so I didn't interfere with our incoming guests. Communication was great, he returned my call within minutes. He was quick, clean and accurate. I no longer have a hot water problem!

Responsive and timely response to all claims. I would recommend to any household who want a trouble free home warranty service. I have used their services for many years for my prime residence and also for other properties. Their pricing is very competitive and coverage is quite complete.

The technician was professional and respectful of our time. He called when on the way to the repair. He worked diligently and consistently to successfully repair my refrigerator leak. I would certainly recommend him to anyone in need of his services and will recommend others to CHOICE home warranty service.

It took a while for you to locate a repair man and then it took a while to schedule. The button to reverse the fan Was stuck. Not a major problem but one I could not take care of myself. The gentlemen were courteous and followed virus protocol.

Plumber, from Gene's Plumbing Services, found an issue that was the probable cause of our water pressure issue and also verified for us that the hot water heater was functioning properly. Left instructions for us in case anything went wrong.

The repairman called in the morning and actually arrived 3 hours earlier than his scheduled time which was great. He wore a mask however did not use booties to cover his shoes. He was polite and friendly and diagnosed our problem quickly.

Our technician was on time and very professional. They knew exactly what was wrong and fixed it quickly. The area was kept very clean. We used our dryer last night and it worked perfectly! Could not be happier. We appreciate that they came as soon as an appt opened and we also appreciate that during a pandemic they wore a mask and maintained social distance. We appreciated the service and that we can do laundry again. Thank you!

I was told that the tech would be to the house between 7-11. We were waiting from 5-12pm. No one called, no one showed up. Door still does not operate???. We scheduled our entire day around this window so we would expect a new contact and the service fee to be waived. Thank you.

Shane was a marvelous Technician. Very Knowledgeable and quick but took his time to make sure I was satisfied. Sears Appliance repair was a great choice and the personnel at Choice were very concerned & caring. Definitely a great value. Thank You Choice Home Warranty.

The response in getting me assigned to a vendor was very timely. I was referred to Mr. Smiths Home Repair. They were swift to come out and diagnose my problem. I was upset when I received your letter stating that my claim was not covered. However the repairman called Rheem and found out that the water heater was still under warranty. They took care of my problem. So thanks for referring me to Mr. Smiths.

I received prompt referral service once I had made the call for repairs. The workman explained his findings and recommendations in a simple manner so that I could understand. I appreciated the use of mask, gloves, and shoe covers, and COVID precautions.

Great experience! He was professional, on time and courteous. I would definitely recommend him/his company to friends. We woke up to a very cold room downstairs and when he left, it was nice and warm. I am glad Choice found someone to help us so quickly!

The best testimonial I can give is I currently have THREE homes under warranty and just recommended a fourth. They plan to sign up today. My first claim was handled well and I received a fair price for my replacement product.

I do not remember the name of the woman who assisted me but she was GREAT! She was very professional, courteous and knew what she was doing. She could not have done a better job as you cannot improve on 100%. I am aware that some coaches say to give 110% but that simply shows they failed math!

The technicians came earlier than expected which was fine by me. They called and texted first to see if it was okay. They fixed my water heater and explained to me what was wrong and now that it was fixed, what to expect. They were very helpful and informative.

Very helpful, had problem with heating unit and they got me an appointment within hr and appointment was scheduled for repairs to be done within 48 hours from first contact. I have never had thing done and have an appointment setup so fast.

Your initial email said my appt was on the day after I entered request. It was reset twice, meaning I lost 2 days of work. That's unacceptable. And I believe it warrants a refund. I had no issue with the contractor that came out so he doesn't need to call me again. Had Choice not said for me to expect service the next day, I wouldn't have had to miss a day of work.

Great job and nice person, did pretty good service. Thank you. He did fast and well. Yes I can recommend home warranty to my friends. I am so glad that have Spanish customer service. This service can help anybody.

The main pump for my pool was not working properly. It has not been fixed, but the technician I am working with, is helping greatly. Additional problems have been identified as work is continuing, and the tech is working with Choice to get everything resolved, and get my pool working again.

Real easy and was a pleasure speaking with rep. He explain what my coverage cover and how to recommend a contractor of my choosing. Sounds like a very respected company. Heard about them thru ads online and tv through I give them a try.

Tim with the plumbing case extremely knowledgeable and helpful. However the other cases I have outstanding have been treated poorly. I have tried to call the case managers but do not EVER get a return call from CHW. Very frustrated.

Many thanks to Ms. Brittany ** for reaching-out to renew our current, existing service agreement w/ Choice Home Warranty. Brittany was helpful, knowledgeable, courteous, and professional. I would recommend Brittany to anyone, as well as Choice Home Warranty as a service provider. Thank you!!

Response time was great. But I requested a company to do the job. Yall keep saying you called them I've been in contact with him. And not once did yall call. Why could you not just send a work order to his company. No other company has reached out to me he already does work for yall. And he has dont work for me in the pass. I just wanted someone I trust. And you keep send me emails say you called. Him. Just send him the work order.

Keeshon was amazing and very helpful in helping me select the correct plan for my needs. He explained the plan exceedingly well. I feel so relieved that I have Choice Home Warranty covering my new home purchase! I am a senior so it's important to feel secure that if something breaks it can be repaired at a lower cost. Thank you!

First of all, Chantel V, should get a great big raise! You are very lucky to have her on your team. I'm not sure I have enough positive adjectives to describe our interaction. She was highly professional. Explaining all of my options. Telling me about discounts, coverage and all the information, so I could make an informed decision. She was polite, respectful, and a joy to work with. With the way things are going in the world, she was a breath of fresh air! My neighbor told me about your company and I am delighted to be a customer (for life). Chantel was the frosting and cherry on the cake, hope you know what I mean. Thank you and thanks to a wonderful young lady, Chantel. Please commend her on a job WELL DONE. Thanks again, Mary ** (A VERY satisfied customer!!)

The service was excellent. There wasn't any need to speak with a representative. I submitted my claim online, received an immediate response, my claim was submitted to a worker who arrived at 9am the next morning and repaired the damage. Excellent service.

A tech from Ace of Spades came to check on the garage door now said that he could not repair it but needed to be replaced the door. So now I’m waiting for your company to respond. Thank You.

I have your company already for my home warranty company. I had a technician come out to look at my garbage disposal over 2 weeks ago. He submitted the claim and has not heard anything back from anyone. I have tried calling several times and cannot get through. I have actually been hung up on several times after setting on hold for over 20 minutes. This is terrible customer service. And you think I'm going to refer any of my family or friends to this company. I knew it was a bad idea to re-sign with this company. I should of learned from the previous year of terrible service.

We called Home Choice Warranty to get service for our 6 yr old dishwasher. A case # was assigned and within 2 days an A&E service tech. was assigned and at our house. He spent 10 min reviewing the problem and submitted the results over the phone. There was some delay while Home Choice was making a decision on what to do, repair or replace. The decision was to replace the dishwasher, we were notified by home choice that evening as to what they were offering as a replacement value, which I declined.

I was in the market for a new home warranty service. Just as I was deciding among providers, Choice called, answered my questions, and offered a good "deal" on the same service I was getting elsewhere. I hope they respond well when we need them. So far, best and fastest answering questions, most reasonable coverage rates.

Technician came early and was very professional and helpful. He repaired the dryer and checked the washer for leak. Only needed to tighten up the connection in the washer. High recommended....The customer service person (Moses) was exceptional. He is a keeper!

I have called Home warranty twice and they have been very responsive and very efficient. They took care of my problems. I highly recommend their service!! If you want good service then contact Home Warranty. Repair reps do a very good job!

The washer lost power during a wash cycle. The repair person was polite and knowledgeable and was able to quickly diagnose the problem. The part has been ordered and am waiting on the follow up appointment to be scheduled sometime this week.

I have had great success with Choice Home Warranty. This time did not have to speak with anyone. Just went online filled out a few blocks and hit submit. Within a short period of time I had an appointment with date and time. Really fast. Thank You!

Please use this technician for future repair work. Alex was prompt and did a fantastic job. He was very professional. He was on time and had lots of knowledge regarding this type of repair. He fixed our problem on his first visit. He brought with him the parts needed.

My fridge was not cooling down and I called customer service on Monday. They contacted me that afternoon and scheduled a technician to come out on Wednesday. He arrived on time and was able to fix the problem in a timely manner. He is very knowledgeable and showed me the problem. Thank you.

Too slow with my problems, solving the problem with giving me the one half of the cost of my washer and the refrigerator, I had to call because the person that they appointed me for my case never called. I am not too happy. Had visitors 2 times and had to buy ice every day for the water and sodas for a month.

Wow. Put my claim in on a Saturday and had a technician at my house Sunday morning. The technician diagnosed the problem and within ten minutes the claim was approved and my garage door was fixed. Great service that was done fast and technician was polite and got the job done quick.

I put the order for my failed sink disposal and within just a couple of days Choice had sent out a professional plumber who changed it out and made sure we didn't have to worry about the issue anymore. Thanks, it was great!

I had to wait an extra week for my AC to be fixed. I took off a Monday and waited on repair guy who never came. I called that company directly the next day and they said they never received an order for my service from you guys. But that week later all got fixed and AC working fine.

Service Tech was 5 Star--Choice Home Warranty was barely 1 star. Seems to me my dad was simply scammed by Choice Home Warranty. CHW never fails to disappoint. Originally CHW talked my dad into their Premiere 3 year Plan for Vets with a Quarterly payment plan. CHW then proceeded to take money Monthly instead. I had to talk to supervisor to get them to credit him with the $60 service fee they originally agreed to. Customer service phoned dad 2 or 3 times a day for the first week enticing him to sign up to protect his investment in such things as his central AC system--and when he has a problem will not cover Repairs...

Just moved into new condo and had issue with faucet that would not shut off. Notified Choice online and was set up with plumber in fairly short time period. Plumber arrived on time, was competent and issue was fixed in one more visit. I am satisfied with Choice with this issue. Only thing I had concern over was that system seemed to be designed to require second visit.

Choice Warranty was quick to get someone out to fix the issue. Within just a few hours they had a tech scheduled. The tech was great and got the job done. I would recommend Choice Warranty to my family and friends.

The Serviceman was very courteous and explain what was wrong and what needed to be done to fix the issue and Choice agree to paid for it all. The only negative I have was it took 5 days to get an appointment. I would recommend Choice Home Warranty to my family and friends.

A tech came on 10/24/20. I gave 5 stars because he came the day I called. He said he had to get the order approved. I received an email from Choice, that it was approved, but have not heard from the tech.

I had a horrible experience with Choice Warranty. My A/C froze and it needed a new part, the part was under warranty and they said we had to pay $75 for processing. My A/C is above 2 years old. They would not approve the AC to be fixed unless we pay for the labor cost of $250.00 because they said that the part was Rusty. There was no rust on the part because it's a almost new AC. A supervisor finally call back and said we had to pay $100 of the labor cost. We had to wait another day to get it fixed. I wear a trach (I breathe through my neck) and I'm on oxygen, it was a bad experience, it took another day for them to approve and we had to pay half of the labor cost. This was so wrong that I cried and cried and cried.

In claim appeal 3-4 weeks. Tried contacting claim person for 2 weeks. Vacation one week. no response the next. New person was assigned. She sent email stating contact efforts of email and phone call. No record of contact, call or message left. I’m not happy.

The communication with Choice Home Warranty is horrible. My faucet was leaking and I called choice home warranty. The technician was really helpful but choice home warranty won’t cover the price of the faucet. I had to pay for the faucet and the $65 service fee. I called choice home warranty and they were so rude on the phone. Specially someone name Adam.

Fair rates, I have not needed to use the service yet. I entered information online at ** and within minutes on a Sunday afternoon I received a call from Choice Home Warranty. The representative went over my plan, after offering me an even better promo rate.

Your representative was professional, knowledgeable, and pleasant. He was not forceful at all as he shared the benefits of the warranty. I would recommend your company based on your agent. I hope your actual service is as good as his presentation and demeanor were.

The TECH was GREAT! VERY HONEST WITH WHAT HE HAD TO SAY....That’s more than I can say about CHOICE!!! IT IS CHOICE Home warranty I have an ISSUE WITH!!!! I will not renew in 4 yrs or whenever it’s time!!! NOT HAPPY WITH CHW!!!!

Excellent and professional way of giving service. Very knowledgeable and willing to look into details and give solutions and get the work done for the full satisfaction of the customer. As whole the whole process of getting the service was really wonderful. Each person involved in the process are to be appreciated.

The technician was late. He was scheduled to arrive between 8 AM and Noon. He did not show up to the house until 3 PM. He did not call or text that he was going to be late. Once here, he fixed the problem promptly.

I called CHW yesterday and was told repair in 24 hours. I received text from Sears today would be here Tues. My first time using CHW, very upset. Now I need to find a laundry to dry all my wet clothes.

My heat was not working. Filed a claim. On Oct 31, 2020, the technician came to fix the problem. The night of October 31, 2020 my heat stopped working. The morning of Nov 1, 2020, I called Choice Warranty to attempt to have someone come out (it’s freezing in my home). No one answered though the website says Choice Home Warranty is 24 hours. I paid my service fee of $65 for nothing and now I have to pay for a company to come and repair the furnace since my warranty company is unavailable. Very dissatisfied.

It took several weeks to get it fixed. The first plumber never showed up. And Choice was having trouble finding plumbers. The plumber from New Age came by the day before to find out what he would need and came the next day and fixed the shower from leaking inside the wall.

Overall, I am very disappointed with this company. This is only the second time I have needed this warranty since we purchased it last July of 2019 and it did not work in our favor. Our refrigerator stopped working properly and we filed a claim. Mind you, the fridge was in perfect working condition when we moved in the home last January (2019) and when we spoke with the sales rep for CHW in July. The technician determined the fridge was failing and needed to be replaced. However, there was some light rust and corrosion, unknown to us, and CHW immediately denied our claim.

Happy with the things covered and the cost. Have had other companies give estimates. Were much higher. Have talked about getting coverage and this was a good deal. Was very happy with the things covered, the main reason we thought of this is we lost our washing machine dryer combo unit. Was not that old. The agitator went out. 1600.00 for new unit. Thank you for the deal.

Choice Warranty was quick to respond and the company they sent was very professional and quick, also explained the whole thing. Thank you. A + + +. AWESOME JOB. Would recommend to anyone looking for a great home warranty.

My experience with Choice home warranty, has been stress/worry free, I only had to called them once, which they were on point in taking care of my matter, so when I need anything fix, I am at EASE, I don't have to be concerned if this person is ripping me off and half doing the job, Thanks Choice????

This company, if the representative is any indicator, is exactly what my family and I have been looking for. Hopefully, the services, when needed, are just as good as the sales pitch. From what I have review/researched, the company does and has honored the SLAs/purchases. Thank you and I look forward to the property long relationship with CHOICE HOME WARRANTY.

Heater stop working during night. I think this company is very good. Would recommend to others. Had problem with stove. They sent someone out and they were vey good. They were very professional. Keep on time for appointments. Completed the job, and stove is working fine. THANK YOU.

Provided very quick service. They sent a professional and polite technician to complete the work. He arrived and went to work immediately, identified the problem, and fixed it right away. Now the ac is working great. Thank you very much!

The contractor came on time and was very nice. After he was gone, we found out the leaking was still there. I called him and he arranged to come back on the same day. He is very responsive and professional.

Not good. Called to set new order. Couldn’t understand representative. Called back to verify. Got different person. Call dropped and representative canceled order. For no reason!! Called again and got everything sorted out. Have had good service before. First two representatives need more training. Third person was great.

I wanted to say thank you to Tracy ** for having such great customer service and appreciate her explaining the options with me and took her time to be patient. I recommend Choice warranty to anyone out there buying a home. Thanks.

Follow up on claim was smooth and resolved problem on first call back. Technician knew what he was doing and CHW representative was also knowledgeable. Tech came with proper PPE and clean appearance.. I was impressed with the overall service from online submission to completion of job.

It is very difficult to speak to a person and the one girl I did speak with was very unpleasant. I am try to contact a Shaniel and her voice mail is unavailable. Some of us approaching 80 rather talk to humans. I would think you would take this into account.

The technician who came was very professional and knowledgeable of his field! Found the problem quickly and fixed it! I highly recommend this company to anyone! Great choice for choosing this company Choice Home Warranty! Would definitely recommend you to others looking for a home warranty company!

Very courteous.. Explain what was wrong and what he needed to do to fix situation. Came in timely manner.. Wore a mask. Explain what I needed to fix situations. Checked THERMOSTAT. Made sure it was on a good setting to provide the temperature. I needed.

My refrigerator was cycling on and off every few minutes all day long. Foods and drinks were barely cold. The technician came and opened her up. He worked on it for a good while replacing some part. It seems to have worked. The refrigerator is running longer and foods are colder.

From the folks on the phone when I placed my service call to the plumber who came to the door, everyone was very nice and incredibly helpful! I would recommend to a friend! Price and coverage great made up what the cost of the warranty was and more.

We had the heating elements replace on our double ovens since the broiler feature would not function. The appliance technician was very professional, prompt and accommodating... I recommend him highly. He called before his arrival and kept me updated on the process.

The order for service was placed. I had a contractor schedule to come to the house the next day. The repairman was professional and had to order a part to complete the repair. He was at the house the next day with the part to complete the repair.

Hello, I called in for the first time to better understand my options and was fortunate to be connected with Michael **. He was very understanding and knowledgeable. He took the time to understand my needs and identify what would be the best fit for me. I signed on and am looking forward to working with Choice Home moving forward. I've already shared my positive experience with a number of friends.

Your salesman was very helpful with a great personality. Purchased warranty and felt great about it. Thank You. This is our Retirement Home and feel great about not having any unexpected repairs. Looking forward to retiring in the Natural state.

Calling for the first time to request service, I was put on hold, then signaled that my call would be returned. It wasn't; after 3 hours so I called again. The second time I was able to reach an agent fairly promptly and she was helpful.

I was just inquiring for information about home warranties on Google when all of a sudden I receive a call from Choice Home Warranty asking what I wanted and after I said I was just doing some preliminary evaluations he proceeded with his sales script, even though I told him to stop. He wouldn't shut up. I finally gave in and said OK and was told I would receive an email confirmation with policy within 15 minutes. I never received it.

Service person, Joan, was highly professional and presentable. He evaluated our problem and solved the issue very quickly. The entire EE&C organization was also highly professional - from the phone contact person, Danielle, who kept everything up to date with informative and welcome texts - and an example of how a well -managed company should respect their customers and get our highest recommendation!

The representative that I talk with was very polite and glad to turn my claim department for help. I can't ask for any more than that. I am sure that I will be please with the technician when he arrive. The claim department found someone right away.THANKS!

The technician was on time, knowledgeable and friendly. My toilet was not flushing. He fixed the problem and made suggestions for other repairs that was necessary. The price was reasonable and fair, I would recommend this company to others to make repairs.

The service representative sent by Choice Home Warranty was professional and courteous. I was satisfied with the service from him. Upon filing my claim I was informed that if the problem was the seal around the door it would not be covered by the warranty. I told her I accept that but I still needed a person to look at it to determine what the problem is. It was not the seal.

Troy was very informative on what a policy covers and how to save money by purchasing a longer warranty. Without him saying this I would have moved on to the next quote. He made the sale. I hope this warranty is everything he says.

CHW did a very good job with their side of this claim. Unfortunately, the claim was mishandled by the original contractor in early September, and it set off a series of additional problems. CHW assigned a claims manager, Ms. **, who responded well to my needs and concerns. Unfortunately, the next contractor to be assigned was Sears. Their response time and effort to repair the washer was unacceptable, causing many delays and inconvenience to me, with no repair done. After almost two months of being without a washer I hired a private appliance repair man to repair the washer - cost to me - $325.00. The repair needed was a capacitor - a $40.00 part. I have sent this same update to Ms. ** as the claim is still open, and should be addressed with Sears.

Service call response was satisfactory. Waiting for invoice of $60.00 to be sent to me. Tech said Delta Has a lifetime guarantee & to call delta faucet since they don’t have the one I need. I am waiting for a response. Tech said his company will install at no charge. Now Waiting for response from delta.

I filed a claim online and had an appointment within 10 minutes. I have worked with Max's Appliance before, and he is excellent, knowledgeable, courteous, and quick. I have used Choice for a number of years, and they always come through for me.

I have had Choice Warranty for about 7 years, and have always had wonderful service. Great company, would recommend to anyone. Your contractors are very good and very proficient. They have been prompt and polite and very knowledgeable. I would recommend them to anyone. Thank you very much!

Dewey was excellent! He took his time to explain the issue completely where I understood what he was saying. He was just an overall kind male who showed his concern for my concerns! Also, I would not recommend a friend and it has nothing to do with Dewey but the lack of Choice explaining the coverage!

I am really glad that I decided to get a home warranty. Having a home warranty is a must for home owners with busy lives. Handymen come sometimes but, I have been stuck too many times. The home warranty company has many contractors to assist with our needs. Choice assessed my oven and decided that it was better to get a new oven. I have a new oven because of Choice Home Warranty company.

Choice has been very responsive to start this claim process. Thankfully, the technician I contacted to do the Claim Reimbursement gave us some troubleshooting tips and it actually reset our dishwasher and it is now working! No claim/ repair needed. But it is good to know when I do have a claim that Amie ** and your team is here to help me!

Choice Home Warranty was the first policy I purchased. Reading the reviews I was hopeful that they would be able to fix any appliance when there was an emergency. My hot water heater started leaking in the middle of the night & was dripping through the ceiling into the master bedroom. The next day a technician was dispatched & correctly diagnosed that the heater required replacement. I had thought that this would be covered by the home warranty policy. The technician was told by Choice Home Warranty that they would not cover the costs. I immediately called Choice Home Warranty & was assigned a Case Manager. While I was waiting to hear from the Case Manager, the leak got worse & I had water literally flooding from my ceiling & now damaging walls, carpets, you name it!

Dealing with a leak can be very stressful but when Hassan ** from H & M Appliance came in, we knew that this problem was being taken care of professionally, quickly, and most of all, by someone who stood behind his work. Choice really did us justice by introducing us to H & M Appliance represented by Hassan.

Pru and Benjamin, with Colony Home, were professional, efficient, and courteous. After installing new garbage disposal, they cleaned up, and instructed me, how to use the tool to release the clutch, to allow any stoppage to get out of disposal. GREAT COMPANY REPRESENTATION.

Customer service is not very good. I have to continuously call back. After leaving a message with my claim agent, she never called me back. I called back, and was told that my claim was going to expedited, and I waited 48 hours, and still didn't hear from Choice. I'm doing all the legwork, and I don't feel like a valued customer.

The technician from GT was great. He worked very hard to resolve the issue. The stoppage was pretty hard and was in a weird spot in the drain pipe behind the hot water heater. It was difficult to get to. He was a rock star getting back there and dislodging it. He explained everything that he did. And he was super friendly.

I was on the schedule for 8-12 this morning. At 7:55 I received a text that my technician was on the way. He arrived and completed the repair in 30 minutes. He was friendly, polite, masked and wore shoe coverings.

Fix Smart Appliance Service was dispatched to check out why my clothes dryer was not drying clothes properly. After inspection, the technician said there was nothing wrong with the dryer. Must be a clog in the vent system. He recommended a temporary fix until I could contract vent cleaning service.

Very prompt service by Choice warranty and the provider. Reported the issue via the online portal and received an email right away with a confirmation and shortly after that, the appointment with the service tech was scheduled. Service tech showed up as promised and performed all the work properly.

Actually I am so happy for getting your service, the guy came in my home for REkey was so cool and kind and real gentleman, I'm really appreciate him, I forgot his name but he was so nice ang his behavior is my reason to recommend Choice to my friends.

Awesome!!! Choice Warranty was just amazing. I was able to get someone on the line right away. I explained what issues I was having with our furnace. I was able to get an appointment to have someone look at my furnace the next day. The technician showed up at the designated time and fixed my furnace.

Miles took the time to explain different coverage and additional add one. He answered, patiently, all of my questions, my husband's questions and even my in-law's (who live with us) questions. He stayed on the line when we placed him on hold, and always had a solid positive attitude. He was upfront about cost, service calls, and claims. All around great experience. We weren’t rushed and it didn’t feel like a sales call. Highly recommend!

Again Choice Home Warranty denied coverage. Had a leak in shower handle cartridge caused by wear and tear. Their initial contractor did nothing saying all seemed fine. 2 weeks later we had water leaking through our 1st floor ceiling coming from the bathroom above. We called in our own plumber on an emergency basis and he shut off the water supply to the shower, ordered the necessary parts and completed the repair a week later. CHW refused to reimburse us for the repair stating the failure was caused by corrosion. What a sham of a company. Awful experience from them again.

We had a service man out on Sunday morning to repair a bathroom leak. He explained what the problems was. He was fast and efficient. He was professional and personal. I would recommend Choice Warranty to all my family and friends.

After filing the claim online, I was quickly notified and an appt. was scheduled with a local plumber. On the day of the appt, the plumber who showed up was polite and efficient. In approximately 1 hour, he inspected the garbage disposal unit and replaced it with a new unit. His workmanship was very good.

The technician was very pleasant and courteous. I understood everything that he was doing. He called before he came. The service was handled quickly, quietly, and efficiently. I would recommend Choice Home Warranty because the company handles claims quickly and effectively.

Wilbanks Plumbing is EXCELLENT! Please send them anytime I should have a plumbing issue. Knowledgeable, hard working, great man. Doesn't stop until problem is resolved. Couldn't ask for better service from CHW or Wilbanks Plumbing. Thank you very much for your prompt service.

I'm a real estate agent and I bought this warranty as a housewarming gift for the buyers of a property I had listed. I've done a lot of research on warranty companies and while they all look the same, I put a lot of weight into what my customer experience is like when I call into a company and the rep I speak with. When I called in and got Neil on the phone, I knew I was dealing with a top-shelf company because he was professional, answered all of my questions and got the warranty issued right on the spot. His professionalism and courtesy has for sure earned my future business so long as the company fulfills all of the promises in the warranty. Thank you for a great experience!

The tech sent to our house had our central air unit up and running in about 1 1/2 hours. Only cost to us was the 65.00 service fee. We had a great technician who arrived on time and had all the parts needed to do the job. Took a little while to get the authorization but all in all it was a rewarding experience. Thanks. **

Was able to close gap in delivery system partially. Tech was not able to close it completely, but enough to get the heating working correctly. He was able to do it within an hour, and now the rooms feel quite a bit more comfortable.

The technician was on time, accurate in all he was doing, and polite. I appreciated everything. He came out earlier than the date he was actually supposed to, which helped me so much. I appreciated his honesty and the way he explained everything. Thanks so much.

The sales agent was knowledgeable, courteous, and helpful. I remembered him from when I spoke to him some weeks ago and finally decided today to sign up with the company. I actually was able to get him on the phone again when I asked for him. The various suggestions he made helped me to go with the 5 year plan which gives me an extra year free and protects me from inflation.

The heating in the house don't work since 10/22/2020 and heat water is also not correct maybe boiler. Pls need check on these issues, I have rental person Christopher, ** rented that apartment. Apartment where need to be checked is **.

Kevin ** was very helpful with great customer service. He was professional. I was referred by my neighbor. She has the coverage, they are very pleased. I called to get information on the coverage. It something I need in own my home.

I had a wonderful experience this morning setting up my home warranty plan. It was simple and I think will be very pleased. Jared was very helpful and answered all my questions and it was easy. Thank you very much for the opportunity.

Choice Home Warranty is the worst home warranty company I've ever used. They refused to accept the first technician's diagnosis about a broken AC unit and required a second opinion. They then would not accept the second technician's diagnosis and closed the claim with no resolution and no follow up with me. I called in at least 4-5 times to ask for an update and to speak to a manager over the two month period the claim was open - no one called me back. Incredibly unprofessional staff and no actual warranty coverage. Might as well throw your money away.

All I can review at this time is the experience I encountered while deciding on home protection. The agent was very knowledgeable and presented me a great plan. I will elaborate on the service at a later date should the need arise for a service call. I would recommend the policy to a friend.

Replaced garbage disposal. One day service! Fast friendly service. Punctual and professional. Communicative. Appointment updates. Fast easy service with choice with appointment time. Timely service. Very pleased with the $45 service fee. Hopefully, I’ll have the same good luck when I call for my next service.

Refrigerator issues, and will not be completed until November 11th. Until the works completed I can not give a full rating. The tech came on time looked at the frig. Noted the parts needed. Called his boss to find out if he can order the parts to fix the frig. Then we talked about the time it would take to get the parts. And then he told us when he could come back. Nov. 11th.

I bought a Choice Home warranty a few months back because my systems were becoming old and felt it would be good protection. So far I have had two claims and both denied. The last was denied before the technician ever left my house. They said that the system was not covered however they did not tell me that prior to sending out a tech so I have to pay $85 just to be told it was not covered. This is a total rip off!

Service order process for a dryer problem was timely and efficient. The order was processed immediately after the service was requested. The technicians were professional and expert in their work. Overall, customer was satisfied with how the process started and finished.

Extremely dissatisfied that you sent 2 companies to my house to say the exact same thing. It’s still not fixed! Rethinking my decision to cancel my previous home warranty and signing up with Choice. The 2nd company has since called to reschedule. It’s not fair to the first company, that they didn’t get a chance to fix it!!

The tech. Collin was wonderful; no complaints. Discussing the value of my original microwave and the replacement value was slightly disappointing; this is why I gave a 4 star on a few areas. I do appreciate everyone I have talked to on the phone has been cordial and as helpful as they were allowed. Thank you.

The technician came over a looked over the furnace which I was told needed a part replaced. He ordered the part and replaced it. Also had the dishwasher looked at which was already pretty old, was told they were going to replace it.

I have no problem with Choice Warranty program, problem was I had to go rent a refrigerator at RAC because Sears could not get to me for 10 days. The original email from Choice said I would pay a $45 co-pay, but the day before arrival I received a revision saying it would be $60. Fortunately when Sears got here he was only told to collect the $45. The Sears Tech was great and able to solve the Refrig problem when he was here by simply resetting the Refrig computer.

The reason I am giving 4 instead of 5 stars in rating my experience is: In my opinion it shouldn’t have had to go to a Case Manager for repair/resolution. However, once it did, Lori Jorge was a great representative of Choice Home Warranty. She was professional, and knowledgeable, with outstanding people skills. The end result is that I/We feel satisfied that we are with the right Home Warranty Company to cover our home.

After 4 times paying $45 all I got fixed was the electrical problem. The plumbers who came said there's nothing leaking so nothing to fix. This is maddening. Nothing like trying to take care of a customer's problems. I will NEVER renew my contract. I ended up sickeningly frustrated with you all (except the electrician).

We have CHW for more than 3 years now and very satisfied with their service. They’re always on top of their claims and provides a very quick response. Their contractors are professionally prompt and gets the issue resolve!... Highly recommended!!!

After the plumber couldn't fix the problem, Darrell showed up an electrician. He was an awesome surprise! He is definitely social, knowledgeable, and courteous. He explained everything and I had hot water within minutes after he left! I finally was able to wash my dishes and take a hot shower. Cold showers did not make me happy!!!!

When I bought the policy AND when I filed a claim, NOWHERE was it mentioned or stated that if there is a gas stove that is also used for heat, that is not covered on the policy. This would have been nice to know in the beginning. Not completely happy with CHW. The technician was very knowledgeable and we paid him to fix our gas heater stove.

Had to replace AC, Choice was very helpful in helping me find a good company after my old unit needed to be replaced. They recommended me to Weather Tech Services who gave me excellent customer service and the technicians were very knowledgeable. the Sales representative and initial repairman was very helpful in explaining the details through the entire process.

This is my first experience with Choice - I had HSA for the last 5 years and they were terrible to deal with. I spent hours on the phone with HSA trying to get my issues resolved. I have two homes covered with Choice and this was my first request - a dishwasher not working. Submitted my claim online, an appointment was scheduled within 2 days. The parts ordered and the next appointment is scheduled. No hassle, no arguments - just getting the problem resolved. So happy I made the switch from HSA to Choice!

The agent that represented CHOICE did an awesome job in repairing the furnace fan, He was very polite. Very neat about the work he was doing. Explained what the problem was and showed me the part that he had to replace.

Issue was fixed within hours of submitting claim - great service by Choice and the contractor. I was contacted immediately after filing claim and the technician showed up same day and got the appliance working before I had move any food.

This was actually the 3rd time I’ve had someone come out to fix my dishwasher and she was very helpful. She showed me what the problems were with the dishwasher and explained the process very easily. I was extremely pleased with the process from start to finish and CHW made the experience even better.

This was the first time we had to use our Choice plan, we picked it up because we are selling our home and wanted to add this for new owners and to make our sale more attractive to buyers. 3 months in and before we sold We had a problem with water accumulating and freezing at bottom of freezer section of our refrigerator and also our ice/water dispenser was not working correctly. We called and got assigned a repair company to come out the next day, only when we looked up that company it had poor reviews and could not reach them by phone. We called Choice back and they switched us to another company which also came the next day and sent the nicest repairman who diagnosed and fixed the problem quickly and ordered the dispenser part and will come back to install. We are very pleased with this repair thank you.

Very loud and wasn't washing properly. Within 2 days a technician was scheduled. He called first, identified himself and arrived on time. He made diagnosis, called it in. This was Friday afternoon. By Tuesday, CHW had approved the repair and I am just waiting on parts. Process was orderly, timely, professional. Technician was knowledgeable and professional. Was very easy to contact CHW on website and received prompt replies.

I called in with a plumbing problem. I’ve never had a problem with customer service when I called in to file a claim. I was surprised that I had to wait over the weekend before someone could come out. The company that came out came Monday morning and fixed the problem.

Unfortunately I have had 2 claims & both were denied. In my opinion what they choose to repair/replace is unfair & ridiculous what they will not repair/replace. In my opinion they charge you monthly and not really trying to help you. At this moment in time I cannot recommend them.

Service was provided expeditiously. Unfortunately, the refrigerator was pretty old, and the required part was not readily available. The service contractor (Sears) is looking for the part. As soon as the part is located, the service contractor has promised to schedule another visit by a technician.

Updated on 11/01/2020: The plumber fast and very well mannered. I give him an A+. I highly reccomend him. He was on time. He was good at what he was doing (installing the garbage disposal). You could not ask for more. Choice Home Warranty hires good help.

Great service and awesome customer service all the way around! No other home warranty can touch CHW! I’ll definitely refer my family and friends to try CHW. The staff explained each program to me and the benefits of each one.

My heating systems did not work. The problems were immediately identified, a part was ordered and the other issue included a thermostat, was resolved. Professional and courteous service. Nothing more to say! Home Warranty was quick in processing my claim and the company was on time.

I am totally disappointed in the lack of communication and the denial of our claim. We have been out of air conditioning for around 2 weeks just be told by the servicing company that our claim was denied. The explanation given on the email makes no sense to us at all.