Choice Home Warranty Reviews

Shower drain appeared to be backing up, water draining slow. We contacted CHW to open claim to have our septic tank pumped, but we learned this coverage was not included in our policy. We learned more of the optional coverage and are looking into this for future.

Just switched from the competition and the process was painless and I saved some $ in the process. I'd call that a good day. Coverage is better than those guys with the three-letter name starting in A and ending in S...

Reached out to CHW to repair a 23 year old furnace. They could not provide me with a technician according to them due to Covid-19, so they offered the reimbursement plan. It took me 1 phone call to get a technician and a diagnosis within 24 hrs. I have a melted roll-out switch which deems my furnace unsafe. If I had called the local utility company to look at it they would have shut off my gas. All information about a faulty roll-out switch ties it to the heat exchanger and indicates it may or may not have a crack.

The technician took no time at all to analyze the problem. He was pleasant and wore a mask. He said he would order the part and be back to install it. Choice Home said they were replacing, not repairing or installing the new oven. Although they planned to replace the unit, they offered a ridiculously low amount of money. Eventually, the amount went up but not nearly enough to replace the oven with equal features. They say they do not have to match what you have. VERY DISSAPOINTING.

Plumber was slow to get there, he apologies and quickly solve problem. He stated he was the only one working at his business due to Covid-19... lay offs, but once there he was professional and polite, and sincere. Great job, WOULD RECOMMEND HIS SERVICES TO ANYONE.

I want to commend Todd ** on his customer service. He was very professional, knowledgeable, and friendly. He definitely went above and beyond the usual business as usual, blah level service. My decision to take your warranty depended a great deal on his service.

I thought my water-heater would be covered when it leaked and had to be replaced, but it was not. I feel your including that in your list of things covered was false advertising and I am greatly disappointed and feel that you should make it more clear the extent of the damages that are covered.

Submitted request for service at website. Received reply the next morning with schedule of arrival a plumber for the next day. The plumber arrived as scheduled and completed the analysis and resolution of the problem within 1.5 hrs. The plumber was very cordial and explained what was done to finish the job.

Our appointment was scheduled with hours of our call as well as one for another issue. They were friendly, helpful, and contacted us immediately. The company came within the window and worked diligently to solve the issue. The technicians could not have been more polite, wore masks, and were determined to resolve our problem. We were very pleased with Choice Warranty and Brick Street Construction! This was an extremely positive experience!

I called in the am. In the pm I had already the tech assigned and the scheduled window. In the pm the tech sent me a message advising that he would be earlier than expected. Next am by 11:00 am my problem was fixed and the system working perfectly. I didn’t have to pay (don’t know why). It can’t get better than that!

Low water pressure throughout the house. Plumber came and found the issue was related to the water softener, flipped the valve and resolved the problem. Customer service was great, would highly recommend this service to family and friends in the future.

The technician did a great job. Answers all my questions and let us know what the problem was. I will highly recommend Choice to all my friends. Customer service was great. They also answered all my questions and got right on claim.

I've been a happy customer for years. I've already gave a friend of mine feedback about Choice and she has already signed up with you. I would recommend you to anyone who would need your services. Your customer service has always been very helpful.

Laszlo the technician from Abundant Air was extremely knowledgeable, professional and very good at sharing his knowledge. My furnace was up and running within 30 mins. I will definitely use this company moving forward. It was nice to have a company here in town that actually cares about the customer and providing a good service. Thank you!

I'm very disappointed and asked for above manager to take the case because original case manager ** put false statement in the diagnosis description to avoid coverage. I have a copy of the original document from AC technician that shows normal wear and tear on the part.

Kendra was kind, knowledgeable and persuasive in having me obtain the best coverage for my home appliances. I would certainly recommend her and your company! Thanks for employing such a lovely lady. She is a real asset to your team. I hope to see how efficient your services will be for me.

I was very pleased with both the response I received from Choice Home Warranty and the actual service. The service technician was very professional and completed the replacement of the exhaust fan in a timely manner. I have also been very happy with the overall service I have received from the Choice Home Warranty office as well.

I was very please with the Representative Charlie who called me immediately. He was nice, very pleasant and answered all my questions. I currently have a home warranty with another company, however, I am not satisfied with them. Charlie offered me a deal I could not refuse to become a Choice Warranty customer. I am looking forward to doing business with Choice Warranty and I hope I will be satisfied with their service.

Most of the blame is on me because I did not completely read the contract or research what was covered and what was not. We have all high end appliances in our Kitchen ... Jenn-Air and Asko. I did not realize that the contract had a cap on those appliances or depending on how you read it does not cover these appliances at all (number 13 in the contract). Is Jenn Air considered "commercial grade equipment"? But, because of the pandemic there is a shortage of parts in inventory which allows you to make me an offer which I have no way to influence. I have to take your offer which really is no protection policy for me.

I was having problems with my drain. I called and asked questions to your people. I told them that I was getting bubbling with my drain backing up sometimes. It wasn't completely clogged but it needed to be cleared. Plumber came, You denied. 2nd time this has happened. You don't have a problem with taking my money up front but you sure are not there to help me. When this contract expires, will never be with your company again.

Harry was very nice and cordial. Was knowledgeable and helpful. The plan coverage is great for the price. It's great to have a representative who is so helpful and knows all about the plan and coverage. Thank You. Looking forward to your assistance with my home repair needs.

Only problem was had to wait 3 days for repair. But the Technician showed up when he was suppose to. Was very impressed by his professionalism. Once the machine was repaired did 4 loads of wash and have gotten up to date with wash. There are 4 of us living here, so happy to have the machine working again. Thank you.

My garage door would not close all the way and then it would open back up. The technician came a day early and completed the job in about 20 minutes. He was able to tell me the problem immediately after me explaining what the issue was and that it was covered before he touched anything.

My heat would turn on but would not warm up. My technician walked me through every step of what he was doing and he got it fixed in an appropriate amount of time...good job! :) My technician also taught me a lot about what happened.

Thanks to Choice Home Warranty for filing my claim quickly and getting a professional company out to my home immediately. Angel AC was on time, professional and they didn’t try to cheat me. They also gave me a 30-day guarantee. The young man who came to my home was polite and professional.

I was explaining to the serviceman about my next door neighbour that had the same problems. Somehow he twisted what told him to a conclusion that I had that leak previously. I’m not a foul today that I had a preexisted leak when I knew that you people will not honorific my claims if it was pre existed.

Choice denied my claim due to rust from a unit that sits outside in the rain and elements. We had a flood in our area and the unit was under 2 to 3 inches of water for days until the water receded. I have been a customer for a number of years. I have also referred friends to join. I have not flied a claim in almost 2 years, and when I do it was denied. I am questioning the need to pay for a Warranty Contract if I am denied when I finally need it.

I had a I thermostats installed back in the summer and when I got ready to turn on the heat it didn’t heat up. It stayed on 66 the whole night, come to find out the technician took a look at the thermostat and saw that the wires weren’t hooked up correctly so he changed it and now I have heat so I’m ready for the cold weather again. Thank You.

Refrigerator has 2 ice makers. He fixed one but wasn’t sure the other would work. Said it might need a new part. He should have been prepared and carried what he needed. He knew it was a broken ice maker. I hope I don’t get charged again when he brings the part.

The Sears repairman who came out to diagnose my washing machine was excellent. Dealing with Choice Home Warranty was the worst! They allowed $350 for an identical replacement that would cost $1,470. Every time I had to deal with Choice it is brutal. Do your research, Choice has 6,700 consumer complaints on a review website. They have various excuses for not approving a claim!

I am hopeful this experience extends to the point when a claim is filed. My experience differs very much when that time comes. I hope your company proves me wrong. Everyone is kind and nice upfront until you need something. Prove me wrong.

I received the information I was looking for, and they let me know what I was looking for without taking too much of my time. I did not receive a confirmation e-mail, but I'm sure I will get that shortly.

I called twice to CHW left my number in the call “back” line I never received a call back. I finally called again and decided to stay on hold this time. I got a service rep made the claim. Got an Email With company date and time. (Needed to change day) Rep couldn’t do it but I did it myself. The service man was terrific making it more convenient for me. He soared up exactly when he said he was coming. Found the problem easily fixed it and boom he was done and over. Very efficient and professional. I would have given this review 5 stars if I didn’t have the problem contacting CHW.

Todd ** was thorough and professional without any high pressure. Our experience exceeded expectations. We recommend him with reservation. The services were explained completely and the price was very competitive. We especially liked the ability to lock in our price for years to come.

Excellent Customer Service Archi Is good guy explained everything in detail. Very are satisfy with this service and we recommended our friend as well. We hope in future we will not be disappoint with Choice Home Warranty service.

My wife and I are senior citizens. I am a disabled veteran and we have a fixed income. We need to protect our finances in case of an event to replace something in our home. Choice Home Warranty gives us some protection.

He did a great job and explained what needs to be done as water heater has a leak and condo unit is upstairs. Just waiting on Choice for a update on status on water heater. I would recommend choice to anyone that needs a home warranty for their home.

A sincere thank you to Choice Home Warranty for the quick response to my claim of November 9, 2020. Tony, the technician from Tactical Appliance Repair, arrived on Tuesday, November 10, 2020, and had my dryer repaired within 45 minutes.

I Have been a customer for almost 3 years! I am very happy with CHW. They are very prompt about getting repairs done! I highly recommend CHW. They have repaired my dryer, refrigerator and microwave saving me lots of repair cost!

Thank you for reading this review. I just concluded a phone call on November 11, 2020 based on a claim I filed on September 18, 2020. When I made the claim, the claims representative was out of the office and I attempted to reach her multiple times. I believe she may have been out sick for a period of time but no one else covered her work. A few weeks after the claim was filed I was able to receive a response from her with a denial. Though I made a claim on my condenser unit they denied it saying it was part of a wall-mounted AC hander system. A condenser itself is not a wall-mounted AC handler. She offered me to refund the whole policy.

I had put in a request for our furnace serviced. A repair person could not be located by Choice Home Warranty so they allowed us to find someone. The repairman came to the house and gave an estimate. We had to send pictures with the estimate but it was approved. It was done online.

The agent I spoke with explained everything to me very well. I understood everything. I was very impressed. I would recommend your service to my friends and family. I like that you only have a 75 dollar service fee and if they are unable to fix what they are working on they will replace it with a newer model.

Our service representative arrived on time. He checked for possible repairs to no avail. He proceeded with replacement in a quiet efficient manner. We watched at how meticulously he worked. When he was done he cleaned his area. Great experience. We would recommend both “Choice Home Warranty" and their subcontractors in this case “One Source Plumbing".

The agent was very helpful, working with me on plans and options. I appreciate that Choice is located in the USA and that service calls will go to agents in the USA except after hours. I left my previous company because of poor communication and overseas agents.

Updated on 11/21/2020: Yes, I accepted the $350, because I was told by the claim manager, after being put on hold, that was all he could give me. He said he discussed it with his manager and that was the most they could go. So tell me what should I have done, fought them in court. I also called today to see how much longer it would be to get my check and I was told not until the 10th of Dec. I told the lady I was talking to, that I wanted to cancel my 3 yr membership that starts the 1st of Dec. and that I had not finished paying yet and that I wanted a refund of the money I had paid so far. She said she would make an appointment with my claim manager, but I said, "No I wanted to talk to accounting now." If I waited to talk to claim manager it could be after the first then I couldn't cancel. She said that was the only way I could do it.

Some outlets had no power due to a failing GFI that had to be replaced. Ray was prompt and professional and the job was done the day after I called. We will definitely use Right Way Electric through Choice again if the need arises.

The guys who came to our house were great, but I still haven't heard anything back about when we can actually get the leak repaired. I have left 2 messages so far. I am still waiting for the leak to be repaired.

Service tech was right on time. Didn't have the part needed, he got it and had it fixed in less than an hour. He was courteous, didn't leave a mess. He also wasn't afraid of my dogs that are contained. Good job!

I am being 100 % honest this was one of my greatest experience working with Choice Warranty claim department, they are outstanding very responsive efficient and cooperative. This was one of the easiest and smoothest claim experience I have ever had. Thanks to claim department and the case manager for their prompt and quick solution.

I am very pleased with the new policy I just purchased. It was something I knew nothing about. I talked to some people at work,about home warranties, and realized that I needed one. I'm so glad I did. Now I don't have to figure out who to call. Now a days, it's really hard to find someone to fix an issue. All I do is call Choice Home Warranty and they'll set me up with a technician. Easy!

I was in the process of purchasing a new home and wanted a home warranty. I started a new policy with Choice Home Warranty and paid in full the same day. Approximately 6 hours later, I received word that the home inspection found severe structural damage so I declined to purchase the home. I immediately contacted the "sales executive" at Choice, Kyle ** to cancel the policy, however, after 4 voice messages and 3 emails Mr. ** seemed to be refusing to return my call.

Miguel from Pioneer Overhead Door, repaired my garage door on November 6th, replaced the belt drive gear, oiled it up, adjusted garage door resistance and now everything is quiet and runs smoothly. He was very detailed, new right away what the problem was, walked me thru his repair and showed me the bad part so I can see how damaged it was compared to the new one. It was obvious the gear was bad when the last company came out in September and should have replaced the part at that time so CHW or I did not have to pay twice for the same problem.

Our technician was on time, very efficient, explained what our problem was and we were complete in less than an hour. Choice set up our appointment in less than 24 hours. This was great service. I have recommended Choice to our newest neighbor.

As usual it’s not covered We got this to cover repairs to our well and household appliances. But every time I put in a claim they never get back with a technician in a timely fashion. I use the reimbursement system but it’s not covered for one reason or another

He did an outstanding job. The tech was on time, neatly dress, polite, Good Smile, organized, considered and on time. He cleaned up behind himself. Took care of business. Kept me informed of what he was doing.

He was friendly, efficient and fixed the issue in a very timely manner. I showed him where the dryer was, went back to my home office to continue working and before I knew it he was done. He explained the issue to me which had already been fixed and was on his way.

We called Duke Energy and they said we needed the inside lugs replaced so we called Choice Warranty. They came out and made a picture and sent it to you. I got your email saying it wasn't covered, When I purchased the policy I was told you covered all electrical problems. I was lied to. When I had the ac problem you told me to find my own ac guy and you would reimburse me. It cost me $410.00 no reimbursed.

Thermostat failed. Technician figured it out on site, great job Sky Heating & Cooling. The new system get your own contractor when Choice contractors busy great job. We appreciate internet claim dept getting it done fast. Claim form easy for contractors to fill out????

I was pleased with my service but I don’t know if I can handle the $85.00 fee. I have a fix income, I feel like I paid for a regular plumber if not more!??? Yes, I would recommend a friend but I tell them about the fee????

I'm happy with the coverage the plan is offering, but the pricing is a little high, and unfortunately, I found another company is offering a lower monthly and yearly rate for 14 months and the service calls t to be 60.00 instead of the 75 your company was asking.

The agent called me immediately after listing my phone number. She was very helpful and friendly. She spoke slow enough for me to comprehend and digest what she was offering me. I feel like I could call her any time I have a question and get her help. The rates seem very fair and it was nice to talk to a real person, not a computer. Thanks.

I was called this morning by a gentleman named Harry that explain the home warranty with Choice and then called again by a nice man named Michael and again I will tell you that this is one of the greatest blessings on the planet. I appreciate all of you and I am very happy to be a part of your family.

The technician who came for the repair was very prompt and knowledgeable. He explained to us what the problem was. He said that a part was needed and it would take about a week for it to come in. I will be more than happy to respond again after my refrigerator is completely fixed. Hopefully that will be soon.

Adam was a pleasure to work with when learning about home warranties. I was looking for a warranty for my daughter who is buying a new house. In the process of learning about them I canceled my home warranty with American Home Shield and I too went with Choice through Adam. I appreciate the quick responses and a good value.

Updated on 01/24/2021: I have received calls from Choice asking ONLY that I bring my account up to date. I have given them some alternatives. I said, "Send me a letter that you will honor my claim before I will give your company any more money." I then said that they can take what I owe since I had to stop giving them my monthly payments without getting service. Then I said, "Get a manager to approve one of these options & we can get this solved." All they keep saying is that the claim has been closed, YES on their side since they do not want to make good for the policy I purchased. They can not believe that I am going to give them more money for NO SERVICE... Please get a manager to send letter with the above options.

A-1 technician was extremely professional and cordial. He checked out the garbage disposal; verified it was non-repairable; phoned in and received approval for replacement to a new disposal; installed - Voila!! Garbage Disposal works great and is humming (quietly) along. Great professional service.

My service repairman's time to come was a 9 hour spread. I was NOT given the option of days & had to get someone here to babysit the washer because I had an appointment I could not miss. How about asking if the day you've chosen is ok. Technician came, looked & ordered the parts. NOW I'll have another day of waiting around for 9 hours. What is a person supposed to do when YOU choose the day I have an appointment?

We signed up with Choice because it had the best rating. Boy was that a mistake. We have been a loyal customer for 3 years. We have made 1 claim since we were a customer; 11/01/2020 our outside AC stopped working. I called a made a claim, technician came and assessed the situation and determined the coils were bad. When he submitted his findings to the claims dept. The technician received a phone call from whoever received the claim in Choice's office. When the technician was explaining to him what had prognosis was, the guy in the claims department took judgement off of the pictures instead of the technician was telling him. Long story short we were denied our original claim for replacement of our system even AC falls under repair or replace that is listed in Choice's Terms and Conditions.

My furnace wasn't working and he came in and diagnosed the problem right away and fixed it. He even showed me how to input the air filter. He was online and very professional. I was pleased with the service. Thank you.

Fortunately, you sent our Sears (or whatever their name is) this time. The repairman came timely and efficient. The part has arrived and now I am waiting for him to install it. This was much better than the last claim for which you sent some independent repairman who had the part shipped to his house/place of business and he ordered the wrong part, requiring another TWO-THREE weeks to get the correct part in. He never responded to Choice calls nor to mine until the case was re-assigned. He even had my old part which slowed down the process for the new repair service to finish the job.

I was extremely happy with my service. My sales agent is from New York, I believe his name is David. I truly enjoyed speaking with him. He answered all my questions and called me back promptly. Thank you so much.

Quickly had a technician to check the heating unit. Technician found the problem snd explained what needed to be done. He turned in the information to Choice Warranty and Choice Warranty approved the work to fix the problem. Thank you for your concern and for your quickness in solving this problem.

Todd was very nice, professional and knowledgeable. I got offered a great deal and picked Choice Warranty out of 4 companies I was considering. I got a great coverage and I feel safe with Choice Warranty! Thank you Todd for your help!

I was very pleased with CHW.. and the plumber, Dan, they sent. Very fast response. Plumber observed COVID-19 protocol. Dan was very professional and friendly. He responded with date and time well within the 24 hr. period and he showed up on schedule. Dan completed the task with no hitches plus he replaced the faulty garbage disposal. No more leaks. I am very happy with both Choice Home Warranty and their choice of plumber.

Arrived on time. Was very knowledgeable and quickly and expertly repaired our fridge. Had parts on hand. Cleaned up his work area. Very happy with the service and his attitude. Would gladly have him back. Also, Choice people were helpful and scheduled the service very quickly.

Clogged drain from toilet. Just not sure why I couldn’t get same day service since I only have one toilet. Had to wait two days while the cleanout overflowed sewage and it also backed up into the bathtub. Choice Warranty should have had someone out the day I called.

I have waited 31 days as of today, to have my dishwasher fixed and am told it could be up to 2 week for someone to come and service the refrigerator. Why am I paying a monthly fee when it takes months to get service on anything that might be covered? Not sure this is worth the contract...

A request had been entered for a repair for a spring/cable for a garage door that had been snapped. Please review your contract very carefully before signing it. This was an oversight on my part and this particular item is not covered.

Very satisfied with service, but I feel it should have been a one day fix. Something as small as an igniter for oven should always be stocked in vehicle to avoid a 2nd trip to repair something so fast. I do appreciate they returned the next day and 2 days later as 1st told.

Technicians appeared to be knowledgeable and competent. He did not follow your procedures in getting authorization to fix my appliance and your company decided to replace the unit. Since it was already fixed he apparently caused your company to overpay. He suggested I accept the payout and turn the money over to him even though he said he was losing money in the service. I called Choice and was told they would take care of it.

SCAM!!! Run away!!! Simple: pre-existent condition will be used against you for everything. To process my claim they requested my home inspection report, 5 min later they denied the claim. The most unbelievable part is that you have to pay the service fee to the technician visit your house, then they will deny the service... What a perfect scam for new homeowners... I hope I knew better.

My washer bunches up the sheets really bad in the middle of the washer, I felt this wasn’t right so I called. The repairman was really nice, but he didn’t have to anything and I still had to pay full price.??? Then I asked about the dryer not drying on the timed setting, he just said to use the blue area on the dial. Another 45$! My fault, I called. I just don’t think I should of had to pay the second 45$. Again, the repairman was very prompt and very nice.

Seems like a pretty good program, however the rep was way too pushy on trying to get me to go with the VIP program and still continued to push even after I told him several times that I could not afford the lump payment option. He also talked way too fast, making it hard for me to understand what he was saying.

Garbage disposal was leaking out of the Reset switch. Called in late afternoon on Friday and the appointment was set for Monday 11 to 3. Tech was here at 12 pm. After quick evaluation replace the unit with an appropriate match (Insinkerator). Even though I gave a 5 for customer service (for Choice's part) it would have been nice to receive an email, text or call that he was on the way.

Very professional, pleasant and expedient. Appreciate speaking to a live person without going through long phone waits. or numerous prompts. They contacted a contractor immediately. Very satisfied. Evans AC/Electrical Contractor was very professional and great communication at all times until arrival. Repaired the problem and showed me how to fix the issue in the future. Just all around excellent service.

I sent an email request for service and in less than 20 minutes I received a phone call from the appliance company. They came out the same day and assessed my issue. The next day I was called in the morning and it was repaired that afternoon. I am so impressed with the speedy service and knowledge of the service person.

Initial reaction was you were too pushy. Too many emails sent. However, I believe I received a very good deal for my money. Michael was very informative and a good salesman. Won’t know for sure till I have a problem I need help fixing. For now, good price, good communication.

Troy ** was very helpful in setting up a new account and explaining any questions I had. We are not happy with our current home repair warranty and just needed information on what Choice had to offer. Thank you for good customer service.

I want to thank Choice for reviewing my claim and understanding my concern and dispatching CHW back to replace items they wrote on my ticket that needed to be replaced when they left. That's what I was expecting when they left my home.

Once called in for an issue with the toilet within 48 hours a licensed plumber came in and took care of the issue. Very prompt service at a reasonable cost and they always say you can call in as many times but for me, my one house is fairly new and other one is old and average calls one or two per year. Thanks.

Very important to maintain our home! Thank you very much!!

The Choice Warranty took care of the appointment for the repair of my dryer and the Sears serviceman came and fixed my dryer. Great service from both the repairman and Choice Warranty. He replaced the thermostat that was getting too hot causing my clothes to burn.

I don’t have an order number. I called a few days ago to inquire about joining and was told there was not a monthly fee only a trip charge if a technician had to come out. Next day I see a $52.50 charge on my checking account. Called to inquire, was informed that was the monthly charge!

My washer had temperature regulation problems and the agitator had stopped working and the heating element on the dryer had gone out. The technician came Friday, the day after I called and expedited my claim and has the repair parts and is coming to replace today, Monday. He was knowledgeable and professional.

I would have given you 5 stars, but only four "light up". My appointment is for Wednesday, the day AFTER we have 20°. That really concerns me. I've already called OSP to see if they can fit me in sooner.

They are a great company. I got fast service and the tech was very professional and very kind and nice. Very good service. They were very fast with taking care of me. The tech came on time and was very good at explaining everything. He saw what was going on with my stove.

I paid almost $3,000 for a 5 year contract. So far, I've had sub quality technicians reviewing and servicing my appliances. I have had my dishwasher and double wall ovens fail and need to be replaced. You do NOT replace the appliance that I have. You send, what YOU consider, a replacement amount of money. My Kitchen Aid Double wall oven cost over $4,000.00. You sent me $699.00. How is that even close to replacing that? My Bosch dishwasher cost $900.00. You sent me a $179.99 as a replacement cost. Your FINE PRINT hides those details for a consumer. I do not have any confidence in this service and would NEVER recommend this as a contract for honest consumers.

Oven starting sparking while broil feature was in use. Appliance King representative came out and assessed the situation in a timely manner and submitted the diagnosis. Claim was processed within 7 days with a two week waiting period before check is processed to replace unit.

Mr. ** and his assistant from Clockwise company came on time, professional resolving issues, polite. The custom service of Clockwise company is very well, email me those technician was on her way, and even can track their trip. I will keep monitoring to see any leak down the road, at least so far so good. Thank Choice Home Warranty for sending this company to help me, very helpful.

I feel there should be some guidelines for free upgrades within reason to support your customers in cases where the parts or devices are no longer available. We pay for your coverage expecting to be taking care of as promised.

Freezer wouldn't cool. I filed a claim and couldn't wait 3 days. I got someone to come out and when I went to file for reimbursement the link was gone. As it turned out the alarm would not go off. So when your contractor came out he fixed that. You should give the customer the ability to cancel the arranged service.

Mike ** and his crew were super nice, informative and professional. I would highly recommend them. They were quick to diagnose the problem and took steps to remedy it. This will be a process but worth having these guys taking care of it.

I'm waiting for a phone number of the person in charge of my appeal. They denied my clam so I asked for an appeal. I had a problem with my stove last year and you fixed lt no charge except the service charge. I was very happy.

Not at all satisfied with the numerous customer service personnel. PLEASE call me for more information. Extremely satisfied with the contractors. All were GREAT. Again let me put emphasis on unsatisfied with customer care personnel BUT extremely satisfied with contractor that fixed problem. PLEASE feel free to call me at ** for more. THANKS. Steve **.

Advanced Construction Services, did an excellent job and were very friendly. They came on time, wore their face mask, explain everything to me and clean up. They also told me about the problems I had with the water heater, like a gas leak that they fixed. They are the type of business I like in my home.

Maurice was great and a big help in transitioning our current home warranty policy to end with no hiccups and begin with Choice. Very nice and polite guy. Will recommend Choice to friends. I was impressed with the quote and the coverages beat most competitors I have come across. Thank you very much for the great experience. Have a blessed weekend.

I called because my garage door had a problem with closing. I filed the claim on Tuesday and had the technician on Thursday. Very fast service. The technician arrived on time. All we had to pay was the deductible. Thank you for Choice prompt, and easy response.

A tech was dispatched to repair my dishwasher. It wasn't drying the dishes after running through a wash cycle. He said he didn't have the correct part to fix the issue and left saying he would return in a week. When he didn't show up again, I called Choice, and Jason from Sears was dispatched. Jason was thorough and checked out the D/W. He fixed the problem without replacing any parts. He left saying asking I contact him to let him know if the fix still worked after running the machine through a couple of full cycles. So far the D/W has washed and dried the dishes without any further issues. Unfortunately the first tech couldn't correct the problem, but credit to Choice for the continued repair and the final fix.

It just doesn't get any better than the service I received from the appliance technician sent to my home. He worked with me to set up an appointment time that was convenient for me and he arrived on time. He provided information to me on the cause of the damage and explained the repairs needed in detail. I highly recommend that Choice Warranty continue to send this gentleman out on calls in my area.

It took 3 days before the tech. got to our house to make the repairs. On the 3rd. day the booking people for the tech. told us the tech would be there between 11-3 pm. WE called at 3 to confirm his arrival. The dispatch said they need another day before the tech could show. This was unacceptable. I told them my wife is a stage 4 with breathing problems. They told us there was a mix up with names & a similar problem.. They promised to send a tech that same day. That was a big relief for my wife. When the tech got to my house, he was very good. He knew his job. He fixed the problem & we were happy. Regards, Ron C.

Technician was honest, courteous, kind, excellent, professional and very knowledgeable of his work.. He came on time, explained to me what was going on with the garage, did the work and cleaned up after the work was done. It was great to not have someone take advantage of my time and money. Thank you!

The Tech was great and very professional and he showup on time. Plus he took the time to explain what he was doing and what could have cause the issue. I will love to reuse this company again. Thank your service department for responding so fast.

One of our children has Choice for his home. When looking for a home warranty, we found that Choice offers full coverage, better pricing and affordable service calls. The representative was courteous and knowledgeable. I don't expect to have to use the service, but feel confident that we will be well cared for.

None of my claim was even considered, it was immediately dismissed and I still had to pay an $85 deductible. Currently looking for new warranty company that will actually assist in repairs to my home. I thought warranties were supposed to help.

After a storm our power was off for 4 days. When it finally came on, one of the air conditioner wouldn’t come on so I called Choice Home Warranty. They had someone out the next day. A part had to ordered but was able to return the next day to fix my unit. Prompt service, friendly and professional. You can’t ask for more. I have definitely already recommended them and will again.

I received excellent service when I called and arranged for service however I told the person that an appt could be any day except Monday. I got the appt soon after and it was for a Monday so had to make 2 more calls to reschedule. I should not have had to do that.

I received immediate response from Choice when I needed electrical help. The electrician arrived on time and was very efficient. He knew right away what was needed, and explained what the problem was. I now have 3 new sockets, with one a GFI. He even had the company agent call me so I could pay over the phone and everything, beginning to end was seamless and worth the monthly fee. I would recommend the electrician to anyone who asks and have already told friends about Choice.

Your tech was wonderful and obviously knew his electrical skills. He was great with terrific customer service skills. We would definitely recommend your company to family and friends. In addition, we asked about other work which the technician performed rather quickly and expertly. Thank you.

Mike the office manager, went above and beyond to accommodate my request. The plumber and his assistant on call were thoroughly professional and did an awesome job to get our kitchen sink up and running! I’d recommend this company.

Rod with Rod’s Electrical Service texted me when he was on the way which was exactly when he told me he would arrive. He was very thorough and professional. Not only did he fixed what was broken, he made sure it wouldn’t break again for a long time. I was very pleased with his service and the service of Choice!

Replace ceiling fan. Excellent tech. Knowledgeable, courteous, and carried old fan off took great care not to make a mess and cleaned up after work was completed. Called prior to arrival. He was receptive to answering my question. Good appearance, neat and appropriate.

I filed my claim and the next day I already had a company assigned and they were scheduled for that day! That is such a relief. Communication was great and they arrived earlier than their 4-hour time slot which was so nice for a change! They fixed my dryer issue and showed me what caused the problem. They proved to me the problem was fixed and cleaned up! Highly recommend.

Had an issue when turned the unit to heat. No heat. The next day no AC. The technician checked the unit and found it in good condition. I was not using the thermostat panel the right way as no one had showed me when I bought the house, so with all the different times I poked in demands I confused it. He showed and explained how it works . He was very patient and efficient. Very knowledgeable. Didn't take him any time to figure out what was wrong. He also checked the unit running on both heat and air to make sure everything was running properly before he left. I give him a 10+ 10 star rating.

My water heater pilot wasn’t going on so I put in a claim with CHW. They sent a technician from Liv Smarter who said I needed a pilot switch. CHW informed me since it was under warranty I had to deal with Sears on my own. First it cost me $107 for Sears to come got part, but technician from Liv Smarter was wrong. The heater was leaking so I had to deal with Sears again for $107. They just came in and looked in the closet where the water heater was and said they would send a new one. One and a half months later the water heater came and Liv Smarter came to install it and informed me I had to pay them $300.

You denied my claim for cleaning the evaporator coil in my furnace saying it was a maintenance issue. This is a very old furnace and I think it was an age issue as I had yearly Maintenance on the furnace. It is as if you look for ways to not pay.

What is the point of a home warranty that doesn't cover a simple, internal part to the furnace? Just because the weird "valve" was in the work order. The language in their contract is VERY gray and not specific. And just be aware that they know exactly how to use it to their advantage and deny your claim. $850 in to a repair that should be covered.

We had one of your folks come to us during the summer (June 2020) to service our AC System. The group you sent in June did a line check and added Freon (all at extra charge). They assured us that all was well. The technician today tried to service the AC Unit during the winter instead of the heating system. We were charged $267.50 from Hoff AC for AC services during the Winter. We were not happy.

He got it operational but advised us that the gears really need to be replaced. He said needed to put in the request through my home warranty and they would be back in touch. Tomorrow will be a week since he came out and no word on the replacement part and the garage door is already started to slow down again. It is just a matter of time before we will be calling in for another service...if we don't get the gears replaced now.

After the service man did his job it was decided the freezer needed to be replaced. I was happy, except the low amount offered for the freezer. It's a Kenmore 19.5 freezer with frost free, alarm for temperature and instance freeze button. Yes it's 25 years old but the replacement cost for just that size is $900.00 and add the bells and things. I got $350.00. Come on $500 would have been closer to fair. And $600 even better.

Technician get paid on the first visit $75. There were a mistake from CHW. Assigned the job to 2 companies. They did reassigned the job to Mission Possible the first technician. I should not be charge 2 times for the job.

The repairman came out to check the washer and dryer and said he would be back after he received the parts to make the repair. He checked the washer and dryer and charged the $65 service fee. His company works on washer and dryers and he stated he would be back to handle both the problems. The next day I got a notice that the different company was coming out to look at the washer and would require an additional $65 service fee. It would have been nice is if the original company just handled both jobs. The first company that came out seemed to be very knowledgeable and gave me the impression they had everything under control. Also, I received the second call about the new company coming out around 6:20 AM. I think this is a bit early to be calling.

B&M Services found and fixed my issues quickly. The guy that showed up was very friendly and service was prompt. I love that I can set up appointments online. Much faster than calling by phone and easy to track status. I will continue to use Choice Home Warranty in the future.

There was a very loud and constant metal banging noise while the heater was running. This was noticed when I was running the heater for a couple of times after the long hot summer and the weather got cool enough needing a heater to turn on. Choice arranged the service Tech visit on the very next day after my request. Technician was very professional. And he diagnosed this was due to the exhaust blower/motor. After sourcing the part and the service was completed by next morning. Thank you for your quick and complete service and customer care.

Extreme Appliance was great. They came out and knew exactly what was wrong. Turned in my claim that day. Help me find a good replacement. Was very lucky to have them just waiting for the dishwasher to come in. Thank you so much. Lori ** was my Case Manager for the refrigerator. She was great. She took the time to listen to my concerns. She was able to get me what I was hoping for. Thank you, Lori.

Tech Andy discovered an issue and hopefully corrected it. States if there is any issue within 30 days, to please call back and someone again will come back out to the house and determine if there is more things that can be corrected.

It just needed one phone call, rest CHW took care of it. Process was little slow but final result everything worked. Mr ** and his partner were helpful to find solution. I have total five contracts with Choice Home Warranty. Having multiple contact always working with company is pleasure.

The process was smooth and painless. I am very happy with Choice Warranty! Will recommend to everyone. Very responsive and helpful. They fixed my problem quickly. Customer service was great. Technician was great! The contact person was easy to contact.

prompt and polite, I would recommend Adler Appliance service, they came in with masks and booties on, very respectful when working. The refrigerator is not making ice, Adler found a valve to be bad, that was not letting the water into the ice maker. They will have to order the part and come back and install the valve.

I received a call as I was searching for home warranty plans - as a new homeowner, I did not have a great experience with my first home warranty company as it came with the house. I received additional discounts and asked roughly 4,502 questions. Choice Warranty was patient with me and I felt like I was genuinely cared about. Only downside is it takes 30 days to implement. I'm hoping my year with Choice Warranty is as good as my initial steps!

I had Benchmark Plumbing out to my house and they sent Gabriel who was excellent and I would recommend them highly to anyone. I don't want anyone else ever coming to my house for any plumbing issues except for Benchmark Plumbing. Thank you.

Was very happy this morning when I received the call from Louis. He was excellent in his presentation of the company and gave ALL needed information to make me feel comfortable about the services that Choice Warranty offer. I appreciate his honesty, respect and manner in which he handled the sell. Thank You.

I have had a great experience thus far with Choice Home Warranty. I have received quality services within a timely manner. I put in a claim at 8:30 pm and the next day a technician came out and fixed my heat.

Choice claims the needed repair is fully covered by manufacturers warranty. That manufacturer warranty expired in July 2018. Why isn’t Choice going to cover this repair? Per my contract this is a covered repair by Choice. No idea why you all think warranty is still applicable. It is expired!!!

The tech that came out was very nice and he went above and beyond to get my system up and running. My appointment wasn't scheduled until Wednesday, he called me Monday night came over and found my issue, he came back on Tuesday before lunch and had me up and running in no time. He is a great asset to the company.

Very disappointed, the Technician was not qualified. We were assigned a case worker and 9 times out of 10 she wouldn’t call us back. Very poor service. We had to pay another $45 fee for the drywall repair which CHW told us they would pay but never waived the fee. Very very disappointed. ☹️

This was my first utilization of the warranty. Turner's Plumbing was phenomenal! They had great communication, and I have complete confidence in their work. I would recommend them for anyone else and would like to request them for any later plumbing needs.

The plumber, who was sent to my home, came at time promised. He was very courteous and polite and did the job in record time, and cleaned up before he left. I was very pleased with the whole experience. Thanks, Choice, you've renewed my faith in my investment in your services!

I was so annoyed and anxious after reading reviews on here that stated CHW doesn't pay for anything they always try to get out of it. That's simply not true. Our downstairs furnace went out. It just stopped heating overnight. They sent someone, he diagnosed the problem, and a day later claim was submitted and approved. THEN before the guy even had the control board in for the downstairs unit. Our upstairs furnace went out. Same thing stopped heating overnight. He came. Diagnosed it as a gas valve, submitted paperwork, and it was approved. Based on my experience I will continue to recommend CHW to everyone I know!!!

They came out fast, told me everything they were doing and what was wrong and fixed it no problem! Great customer service, professional and fixed the problem in no time. It was a broken fan on the outside of my unit.

Not happy with the outcome to fix a 22-yr old furnace instead of replacing the unit. The rep offered no help and couldn't understand his broken English anyway. I felt that he didn't really care about what I was saying. My fear is that it may break down in the middle of winter and I will have to keep waiting for you to order parts. It is not going to be fixed until 11/12, so by that time it will be almost 2 weeks without heat.

The person that spoke to me on the phone was very courteous and helpful. The specialist that came to assess the claim was very courteous and helpful. I have used Choice numerous times in the past and always found them topnotch. Then. I am very pleased with choice for my home warranty.

I am pleased to say that both appliances are working great now. And I’d like to thank the kind technician for doing an awesome job on both. He communicated what all needed to be done in a professional way. Customer service was great. Office staff was professional too. I’m very happy with that especially.

Great moment comparing rates, look forward to a long lasting relationship. Will be calling to follow-up on the different service and what warranty is best satisfied the work that needs to be performed. I understand you have an 800 number for faster service..

Choice Home Warranty has communicated clearly and promptly. They have explained procedures and requirements and they have paid our claims promptly and fairly. They gave us a good value (better than our prior warranty provider) and we just renewed with them for several years.

Signing up was very easy. Got a discount right off the bat.... Unfortunately I had just had a repair that if I had this plan I would have saved 800.00. So now I can relax in case I have another. 37.00 a month is a deal!!!!

Jeffrey was great. Took his time to understand the issues and then went about fixing it. Ordered a part that was needed and came back. Always done ahead of schedule than originally explained. Was very happy with the result as noise gone and functionality all on track.

It was 3 days before my heater was fixed. Day 1 my time was 3 pm to 8 pm, the my name was not the technician route. He stop working at 3. Day 2 my window was Saturday from 7 am to 11am, there was no order placed with the technician. I spoke with Choice customer service so they gave me Sunday 7am to 11 am. The technician finally made it to my house. For my inconvenience I should get a refund on my service fee or some kind of gift card.

Request made on July 10th to have refrigerator repaired. @home service tech sent out 7/21/2020. Tech stated he would have to get approval to make repair and that could take a few weeks for Choice to approve. After several calls to @home service approval was obtained but part was needed so now on order. Several more calls. Part was in stock. Tech dispatched. @home service called said part was no longer in stock. Would have to order new part. Now 11/05/2020 Refrigerator still not repaired,

Unit up and running, same day technician arrived and diagnosis determined relay shoot thermostat shot. Technically all new parts on truck with no delay in getting our heater up and running. Technician was very polite and worked in a professional manner. High points on knowledge of hvac unit.

The technician was very pleasant and thorough. He fixed my unit and it is working again. I would recommend CHW to all my friends and family. I was very pleased with the fast service and quick response that I received with Choice Home Warranty.

Excellent service... Agent respectful and accommodating...got help on time. The company that sent the repair guy was very good! The repair guy knew what he was doing and very kind, helpful. We will recommend you for home warranty to our friends.

Choice Home Warranty Service was contracted in September. The process was simple and easy. I was not happy with Young Plumbing & Sewer service. Their customer service and office was poor. They did not contact me as expected. I had to call them too many time. Technician was on time, profession, and was outstanding. He was excellent.

Thank You for helping my husband and I for setting up our new service plan. Andre ** helped my husband and I find a plan with great benefits. With a stressful move, we are glad this part was an easy process.

Garage door opener wasn’t working properly. The remote was not opening the garage door consistently. A technician from E &E Elite came out, very knowledgeable, quick and efficient. He knew exactly what need to be done. He replaced the needed parts. He also gave me pointers on how the system works and how to program it. He did a great job. Excellent value, customer service and satisfaction.

The two service techs did an excellent job of completing my order to replace one bathroom sink valve. They were very fast and knowledgeable in their completion of the task. I will recommend your warranty to my family, friends and neighbors.

Washing dinner dishes, heard spraying water like a shower. Looked under cabinet. Water everywhere spraying out. Turned off water. Closed the sink. Called CHW next morning. They contacted Xcalibur plumbing & A.C. in San Antonio. Derrick came out and found worn pieces, replaced them, no more leak. Fast, tidy, efficient. Thank you, CHW for getting this taken care of in a pleasant timely fashion. Received your email detailing what you paid and what you do not. Thank you. Anne **.

I have been a customer for a little over a year and a half. Home Choice Warranty was the first home warranty company we used. Our dishwasher started making loud noises and not doing a good job, so we contacted Home Choice Warranty, and they provided a technician very quickly. Technician was professional, courteous, and made the appointment time. Technician advised us the cost of the replacement part, which was valued at higher than the dishwasher. Home Choice Warranty and we agreed that it was more cost effective to get a new one. Ultimately, we came to replacement cost that was fair to both parties.

My claim was assigned on a Monday. I called the tech on Wednesday. I said the tech could come at his pleasure. I hoped to make the appointment fit his schedule. The tech didn't call or come on Friday. We had a 3p-8p window. We waited on the inconsiderate NO Show. A tech came on Monday. He was polite, professional, and quickly solved our problem.

We worked with Freddie to establish service. We did NOT go in thinking we were going to go with Choice. We were just starting to compare plans but Freddie talked us into Choice. Good rep and salesperson you have. Hopefully, we will have good service with your firm when and if we do end up having an issue.

I've had a Choice account for about four years, but have had only a few small problems. The garage door problem could not be fixed, so Choice replaced it! I was very pleasantly surprised and must confess that my fears that Choice might not live up to the contract were allayed.

Customer service representative was excellent. Explained all my options, very helpful with pricing and helpful with best price as a Veteran, looking forward to being apart of Choice home warranty, I would highly recommend this company to family and friends.

You denied my claim to repair a leaky outdoor faucet with the only recommendation that I should have read my policy first. I will never ever use Choice Home Warranty again. Very unhappy. Your customer service sucks. Your service doesn't cover anything.

The plumber from Don's Appliance repair was awful. First, he simply never showed up at all on the day he was scheduled. I had to phone him to remind him when the time came and went, and then he said he couldn't get to it till the next day--why not call me to let me know? My tenants missed a day of work to meet him and he never showed up, then they were expected to take another day off from work--that's outrageous. Finally when he got there, he said he wasn't equipped to do the job, and that I should find someone else. Please never use him for any of my claims again.

I employee enrolled me and took my card number...but have not received no acknowledgement of membership, no membership package, no account information. I now will try to cancel the account and request a refund. This is not a way to treat a new member.

Very satisfied with the service rep, found the problem right away and provided the solution. What more do I need to say. It's fixed and I am able to use my sink now. The technician was polite and very conscientious.

My washing machine stopped working. I paid my 60$ co-pay for a technician to come and fix the issue. He determined the problem was with a control board for the spin cycle. This part would cost 390$ to replace. Choice denied the replacement part and provided me with 350$ for a replacement washing machine. If you subtract the 60$ co-pay I already paid them only 290$. After doing some searching, the cheapest I can find a replacement for is $500. I would have had more money than this to purchase a replacement if I had saved my money instead of paying Choice Home Warranty 40$ every month. I think this service is a scam and a ripoff. I would recommend you just save your money instead of paying it to Choice and you will have more money in the long run.

My fridge cost $2,500. When I purchased policy I was told that anything would be replaced or repaired. Final offer was $999. Replacement was far less than my fridge was worth. I feel scammed after long fight for fairness. Agent was good but supervisors were unfair, unwilling to explain basis of offer that would not even cover a much lower quality fridge that I had to pay for an even higher price that offer ($200 more).

Raphael was professional and thorough! He identified a problem that could have resulted in serious damage to our equipment and he remedied the problem! Thank you so much for getting our washer and dryer back in excellent working order! He also provided advanced notice of his arrival time!

Good communication and follow up A+. After the work was done they gave me good advice. This was my first time using this service and I hope that if I have another issue the service and company will be just as good.

Josh is a fine young man & knew just what he was doing!! I was delighted with the entire visit & the excellent results!! He came in record time. I am a senior citizen and do not feel safe if I have to leave the garage door open at night. He was very understanding of my situation. You have a fine young man working for Choice!! Thank you, Weeze **

Luke was a great help to us. He explained things and was very clear with his communication. I have worked with him in the past and it was always a great experience! We really appreciate this coverage and being helped by wonderful employees like Luke.

The business worked around our schedule and called the day before and the morning of our appointment. The plumber came one hour before the end of the appointment window. He did not have a mask, so we provided one for him. He determined what part he needed and left to purchase it, returning an hour later. He completed the job, but after he left, there was a strong lingering odor of cigarette smoke, which was alleviated by burning a candle for a few hours. So far, the problem with the shower he repaired appears to be corrected.

We requested to fix our GE built-in Microwave oven. Technician was scheduled in two days. The company sent us frequent reminder and updating the status of our request. As requested, technician informed us in advance when he was 30 minutes away from our home. The technician was very professional and fixed the oven same day.

Lakishma was very professional in handling my claim appeal. She listened attentively and understood the initial determination did not take into account the main issue. She was able to resolve the appeal while were on the phone, which is very important to me. She was excellent. I would highly recommend her as a claims specialist.

Brian was pleasant and well informed. The assessment was done efficiently and issues resolved. The repairs to the sink will be completed at a later date. All in all, Choice is the way to go. So are their affiliates. I would recommend Choice to anyone who needs insurance.

It was discovered while washing clothes that the sink in the basement area was filling up with water. The water was going down very slow. The kitchen sink area water was backing up due to a clogged pipe (kitchen area leading to the basement).

You would not cover the 3 transformers that were not operating. Very dissatisfied. I was extremely disappointed in the service and the customer service that I received for this repair issue. I also had a bad experience trying to schedule someone to come out here, that works for your company and they wound up calling me late in the afternoon and canceling on me. When I called up to find out why your representative said to me that I canceled. I did not cancel the technician canceled.

Noah, the plumber sent, identified the issue with our dripping faucets immediately. He said he'd make a report and replacement parts would be ordered, and he would be back to install them. He also quickly fixed an issue with our toilet flusher. He's a very nice, friendly young man, and we would welcome him back anytime.

No heat at first. Called on Monday, came on Weds. fixed 1/2 problem because had to order part. Told me I would probably get installed today. They came later & installed part. Very prompt courteous - Uptown Heating & Cooling.

Furnace started making noise at 1:30 am. I went online, filed ticket and within 5 hours there was an email with contractors information. By 9 am, Choice representative called to check on the order. Repair person arrived at 8 am the next day and repaired immediately. Great service.

Technician found cracks in the fire chamber. Technician scheduled within 48 hours of the call. He called in advance to let me know he was on his way. Showed up on time. Explained the situation to me and showed me the pictures. Called the home warranty company from right there on the job. Professional experience. Don't know what else to say. Good job!!!

Choice was great, love the online repair request, makes the process go very fast. The person who did the work was very efficient and in and out in no time. I only wish he had left paperwork so we would know what was wrong with the system. My 18-year-old daughter was at home but did not think to ask for paperwork.