Choice Home Warranty Reviews

All I had according to the tech they sent was water dripping on the pilot light so therefore it won't stay lit so I can get hot water! So the water heater problem was denied. Now during the process of recruiting me as a client, the salesman never introduce me or tell where to go and read what's cover and what's not, and what condition. All he said was, "We can cover this appliance, that machine, your refrigerator, etc." There was no explanation, no one called and explain to me why my claimed was denied. The tech knows what to say or how to say what the problem is so they can hopefully get the job for themselves. I tried to go to the web page to the section and read the explanation he said were the reason my claim was denied. Can't pull it up.

Smith Heating and Air tech arrived promptly. Tech also, was very courteous and professional. He was very knowledgeable about my heating unit. Problem with system was explained and resolved. I would highly recommend Smith Heating and Air to my friends.

Omar was courteous, on time and fair. After several weeks of being put off 3-times by the previously assigned repairman it was a welcome relief to be assigned a competent repairman. Omar even called ahead of time to let us know precisely when to expect him.

Tony ** of Tony's Handyman Services was dispatched. Tony was superb and while no parts or repairs were required, he identified the cause of the leakage and over freezing making the service fee well worth the cost. He was flexible in scheduling and pleasant to work with. Would highly recommend Tony for repairs to refrigerators, ovens, dryers, washers and more.

The technician was very helpful. He performed a good job on the appliance. The appliance is working properly and is quiet. Also, he was timely on his arrival. Thank him for a job well done. Will recommend to a friend. Good job.

Updated on 03/20/2021: Technician solved problem quickly once authorization to complete repairs had been received after one hour waiting time. Technician was skilled plumber and knew exactly how to solve garbage disposal jam. He is a good plumber in my estimate. He and his wife are a good team.

This was the second time this particular technician was at my home and both times has been very friendly and helpful. Great guy! Efficient and explained everything he was doing to help. If we need more work in the future would definitely recommend!

Technician was very professional and courteous. Would recommend him to a friend. He explained what the problem was and showed me what he was replacing. He had the part he needed on his truck. He called me the night before to give me a time when he would be at my house.

We have used D & P Appliance Repair several times in the past and Dan has always done a thorough job. He’s also given us sound recommendations regarding appliances. He also comes highly recommended by neighbors who have used his services. He was prompt and able to come to check our fridge within an hour of calling.

You guys say it's my neglect that caused my heat exchanger to crack but the service tech said it was nothing I could do to prevent this and that my unit is18 years old and that it happened over time... I got three opinions and they all said the same.. If it doesn't have a life time warranty that means at some point in time it will fail.. My furnace is clean. No leaks and I keep filters changed on a regular basis.

I have used 3 different home warranty companies over the years and by far Choice Home Warranty has been the best to do business with. Quick response times and ease of doing business are at the top of the list.

Our rt back burner needed lighter to ignite. We call repair guy through HomeAdvisor- he say part not available, need to replace. We remember to call CHW, repair man from Qwick appliance service, Evans GA cleaned burner and opened up hole and it is started to work. Service call costed less than Home Advisor.

Choice makes it easy to file a claim. I received notification & confirmation of repair scheduled very quickly. I have also reached out area sales representative, Mauri **, for various questions. She is amazing and always willing to help. I highly recommend Choice & Mauri for home warranty coverage.

The Tech did a great job. The problem is that Choice Home Warranty replaces items that need to be replaced with lower valued items. When I needed a new dish washer, I had to pay about 135 on top of what Choice would pay to get the same quality item. When I needed a new dryer, I had to pay 111 dollars on top of what they paid to get the same brand of washer. And this last time, I had a top of the line faucet in my kitchen. They bought me a cheap much smaller faucet.

Job was performed very well. Person that did work was very good. We had a very good conversation on the work that had to be done. Choice Home Warranty had nothing to do with this work. They said what I needed to have done was not covered.

New to this company. First claim was for plumbing issues. Filed a request, had a technician scheduled to come and no one showed up and no one called. Called to check on it. New appointment. Set technician never showed up or called. Third time someone finally came out and told us the issue was not covered under the warranty. Then our hot water heater went out and we’ve been waiting three weeks now for someone to come back and fix it. When you file a Request for repair they send it to someone else who then contact you to schedule the appointment. When the technician arrives they don’t fix anything. They simply look at the issue and take your $75 and tell you someone else will be back to fix it at another time. Apparently three weeks later that is if they come. It could be longer. So far this company has been of no service or help.

Claim is pending. Waiting for technician to set up appointment. Claim was just submitted an hour ago On computer. Too fast to make a recommendation without talking to anyone or observing professional assistance. Maybe it would be best to take survey after repair was complete.

Called CHW and a tech call 4 hours later with a repair date. He came at a time convenient to all and made the necessary repairs needed to get the house warm again. I would recommend this company to anyone who needs air or heating repair work done on their furnace.

We have had a leak for 7 days now. We filed the claim on 12/23 and didn’t not have it addressed until the following Monday 12/28. After paying the $75 and waiting over 24 hours I am notified our claim was initially denied. I immediately appealed the decision and was supposed to have a response within 24 hours. I received an email with the person handling the appeal and their contact info. I have called multiple time and either get a “no answer at this extension” recorded message or hung up on (twice). I have also emailed the “claim manager” numerous times with no response. I have also left messages on the online portal with no response. Poor customer service and follow up. Very disappointed as I had heard good things about this company and switched from another home warranty provider with high expectations.

Service tech was polite. Arrived early instead of late. Tech was accurate in assessment of problem. Call center responded quickly but everything went to junk mail. Pretty good experience so far but I am waiting a review of claim. Price of replacing dishwasher not enough. We write another review after that.

Response to the online request for service was within the hour. The repairman came the next day and when he requested the part to repair they promptly approved the repair of my dishwasher. I would recommend this company for home appliances for any homeowners.

Pleased with the service technician that came out to house on 12/29. He knew what he was doing and pleasant. He had to order the part. I checked with Choice or Sears I am not sure and said that the installation date was12/23/20. I am not happy about the installation date.

Showerhead was broken and needed to be replace. The technician replace the head and was able to get the water running again to our satisfaction. He was very polite and was on time. He did not try to get us to fix anything else or try to get us to buy other products.

After 2 visits, unfortunately the young plumber was not able to completely resolve the flushing issue with my toilet. He stated that he did all he could. Not sure if the issue is the toilet or the fact that the young man was simply a plumber technician.

The young man from Ollendick Contracting drove nearly an hour to keep his appointment. He quickly assessed the 3 leaks we had observed and fix the problems in a timely fashion. He even inspected other connections in the bath and tightened them as they were all loose saving us from further claims and damage.

Whenever I called Choice I always get excellent customer service. So glad I have a choice. Each time a technician came out to repair anything within our home it was done with respect and courtesy. Thank you, I would definitely recommend a friend.

This technician went out of his way to come back after hours to install gear because it took so long for Choice to get back to him. He said he tried to tell Choice that the unit should be replaced because of its age and electronics, but he did not receive a callback from Choice. We are having a different problem with the unit now than before the gear was replaced.

Luke was pleasant and informative. Covered the plan well enough that I purchased the Total Plan for my home. Now I have more peace of mind if one of my major appliances breaks down. Good price for the amount of coverage offered.

In the early hours of Christmas morning my furnace went out, I called Choice Warranty and their representative attempted to locate a repair person who was enrolled in their system. Shortly thereafter I received a email from choice warranty telling me that their search for a repair person had come up empty; allowing me to locate a local repair service in order to get my furnace back in operation as soon as possible.

They weren't here til way past the appointment time on the first time but friendly and helpful. However they couldn't fix that day as warranty company was closed to get approval because they were so late getting here but came out promptly the next day and repaired the water heater.

Was looking at an alternative warranty company to replace my current warranty company and was very much impressed with the clarity and the professionalism of the Choice representative. Also was able to obtain better coverage for approximately the same rate that I was paying with the other warranty company. Would definitely recommend Choice to my friends and family.

I had my heat go out so I filed a claim. CHW quickly scheduled a technician to come out and repair my heater. It was the most hassle-free experience you could imagine! Thank you, CHW, for simplifying this process and making home repairs a much less scary thing!

Two technicians were assigned for two service calls - plumbing and electrical. Plumbing call was completed in one visit. Technician was professional and explained the problem. Electrical problem will require a second visit as part needed was not available for him to get.

Christmas eve my heating system failed, my thermostat went blank-no control of the unit-no heat (it was 27 degrees that night.). I went out and brought a small heater for the bedroom and then called for service, I explained to CHW It would be ok to hold off until after Christmas day (I had the small heater and my upstairs heat was working). The tech came over on the 29th and was on time, he even called and said he was on his way. He checked the unit and was able to do a temporary fix, and the heating was now working. It was not the thermostat, but a part in the air handler that has to be replaced. Tech order the part and when it arrives he will install it. I am very happy with the service.

Waiting a week was a downer. However, when Jennifer the pool tech showed up, she was knowledgeable and effective! Changed my rating from 1 star to 5 stars. You win with great people! Congratulations of picking good partners and people.

The service is SLOW. The results were fine re: the refrigerator, less so on the microwave and dishwasher. Their techs were less than average, and when we used our own everything slowed up even more. The water heater experience was unsatisfactory--the problem was judged to be our fault. Wish I could be more positive, but...

Submitted a service request for a leaky water. Notice of a contractor having been assigned and being notified with the contractor's name and number was within 12 hours of the request being submitted. It is what I expected and I am satisfied thus far with the response received.

I called/left voice mail 5 times requesting the status. After the fifth attempt, the owner of Century Appliance called and stated the compressor had just arrived. That same day, the tech arrived and installed the compressor and motherboard. Overall, I am very pleased with the work of the tech.

Not happy with Choice Warranty. I’ve been with you since 2018 and never called. I called and you sent a tech out, he found the problem and you denied him fixing my small repair. I’m debating whether I will be staying with you. Patty **.

My hot water heater went out on Christmas Eve, Dec. 24. Today is the 30th and it is not fix. Boiling water is not fun. Please have my heater fix or replace.. Please call me at ** my cell. Thank you very much. Varnell.

As of today, I am still trying to contact Moem. No answer. Faucet still leaking and causing dampness in the floor. The tech was excellent. Very disappointed in my being responsible for getting a replacement for the faucet, Also, this first call was suppose to be free, no 60.00. Had to write check for this visit. Would appreciate a follow up on this issue HG (**).

Choice is the Best Choice for Home Warranty. My experience of getting to talk to a Real person almost immediately amazed me. With every call I’ve made leaves me totally stress-Free. Today, Mani, with professional and great knowledge, patiently answered all my questions in a way that made me feel good about myself and lack of technology! Thank you to all the Choice Staff.

I noticed that there was no hot water at my home and contact Choice Home Warranty that morning, Dec 22, 2020. They were kind and took my information down stating that they would contact a local contractor who would contact me. I received an email stating who the contractor was, their phone number and that they couldn't come to my house until the following Monday, Dec 28. I called them later that morning and they said they had a cancellation Saturday afternoon but that would be the quickest they could come.

I want to praise the professional, helpful and informative manner Daniel exuded while assisting me in my acquisition of one of your policies. Besides these qualities he was personable and understanding of my security concerns. His help made the process a breeze. Give him a raise!! -Dell

The call was attended by Technician within 24 hours. The Technician was very professional. He assessed the problem and the claim was approved by CHW team on spot. The technician ordered the necessary parts were and a tentative schedule to fix the problem was set.

The technician who came was excellent and did great work. Furthermore, he respected mask wearing and social distancing while doing the work in our home. That being said, it took a while (over three days) to get the visit scheduled through the Choice claims department.

I called and reply my washer not spinning or agitating. Penny Appliance came out. The technician called and let me know he was running and gave me the time he will arrive. He came on time and had my washer working but will prefer a part in case the washer didn't continue to work. Very happy with service.

I made a claim regarding a front load washing machine. The claims process was simple to do and the tech came out the next day. It was determined that the unit would be replaced. I received an almost immediate email on how to do the replacement process. The email offered $547 for replacement of the unit. I contacted the company about offer I was given as the amount was much less than what a front load washer cost is even for a more basic model. I spoke to Charlie and he informed me that the replacement price was based on a rate that Choice can get if they were to purchase a front load washing machine. He specifically called it a bulk rate. He informed me that I could go back to the offer and ask to have an account manager call me to appeal the offer.

Very happy with Choice Warranty. We had an issue that was not able to be fixed by the first contractor and they immediately got a new contractor to our home to fix the problem. We are using them for our new home as well!

Again 4 for 4 broke item not covered. Why have insurance if it never covers most things that are most likely to break? Heater needed to be replaced but because it was not leaking it was not covered. Better to just save your money and pay as you go on broke items.

Choice Home Warranty has only one window there customer service number and when you file complain they took very prompt action by sending email and appointing the company to get the complain resolved. Very quick action. The technician call and will visit and on their visit they ask the service fees which we have to pay. They resolve the problem and took the check and tells the customer that they have 30 days warranty for the repair. Very sad to say that I am the victim of them because I complain for my heating system. It’s so cold. They fix the heating system and did not complete the job and when I told the customer service that my heating system is still not working they have only two, three answers (WE ARE SORRY. WE APOLOGISE. THE TECHNICIAN WILL CONTACT YOU.) but nothing happens. I think I have purchased the wrong warranty insurance company very bad service.

He replaced an electrical outlet. He called that morning to arrange a real time. He kept in contact as when he would arrive. He was friendly and cordial. He couldn't replace a gfi, because at the time it was working. That was disappointing. It still needs replacing because he said it was too weak.

Technician was professional and made us aware of what he was doing, they arrived when they said they would and gave up to date info as far as their location. He did what he said he would do. I would use them again.

Called over holiday weekend and got call back as soon as they reopened and a repairman was dispatched the next morning and he was excellent and fixed my a/c within an hour. He called report in and his office got the approval to proceed from Choice all within 20 mins!

I had an earlier issue with a claim. My case manager applied a $65.00 credit for my next claim. Your company REFUSED to apply this credit. I will not work with a company that doesn't not honor what they promised. Not to mention you find a way not to cover ANYTHING.

The DVC Plumbing Technician was wonderful! He took his time and made sure the drains were clear. He went out 100 feet several times to assure this. I was surprised and pleasantly pleased to have a technician be assigned the morning after I called in for service. Thank you so very much Choice Home Warranty! I have already referred you to a friend!

Dominguez Electric gave outstanding service! Would definitely recommend future projects and issues resolution with this company. Also Very professional, sent a time for arrival, showed up on time, and completed my issue quickly and efficiently. In addition they followed all COVID protocols.

Very happy with Choice Home Warranty response. Very polite people and caring. Had air conditioning problems and Oscar from Bennett and Sons Air Conditioning Service came out the following day and repaired our problem. Didn't try to oversell us either thanks for the great service both Bennett and Son air conditioning and Home Warranty.

Although the technician was able to clear my stopped up plumbing but he said if he had to go on roof there is a charge of 299.00. It seems that when I call for a repair there’s an issue with small print and things will always cost more than what you thought. I had a stove that could not get parts so instead of they they say replace stove they gave me $175.00 to buy a new stove. It didn’t happen. I had to come out of pocket. Just really disappointed with Choice. The only thing they done without extra charge or trying to get extra to unplug my toilet. I pay my premium every month. I wish all the fine print would be bold print.

The technician sent out to troubleshoot our heating issue was knowledgeable, efficient and clearly explained what he planned to do. He resolved the issue in a timely way. I would unquestionably contact this company again if I have any HVAC issues in my home.

The technician was amazing!!! He was very experienced and he knew what he was talking about. He also kept us protected by wearing his mask and buy making sure he has all the items that was needed in order to assist us in repairing our furnace.

The technician was professional and knowledgeable. He wore a mask and knew exactly what was wrong. I was pleased with the service. He came on time. He called when he was coming to the house and again 15 minutes before his arrival.

I called Choice Home Warranty and they had someone scheduled right away. Justin ** came within 24 hours and had the issue resolved within an hour. I have always been leery of Home Warranty companies but I had an excellent experience for my first claim.

Very prompt and professional service, came out the day I filed the claim. Was able to assess the problem and ordered the part to fix the ice maker. The Tech was wearing a mask when he came to our door which was appreciated. He promised to follow up and install the part when it comes in.

I am quickly realizing that I made a mistake going with your company. Both technicians commented on how difficult you are in actually repairing issues. 1st recommended replacement, you said you needed another opinion. 2nd one - you sent out incorrect times for his arrival and then said you won’t cover repairs. Clearly would have been better going with another company for a warranty.

The technician called in advance and was here when he said he would be. He was able to solve the problem quickly and I had heat within half an hour of his arrival. He diagnosed the problem quickly. It is difficult to locate my place but he had no problem.

The only complaint I have is that the service fee per visit is too high. It should be not be $75, it should be at least $50. Some home owners may have more than one job that needs attention. Also with covid 19 going on, some of us can't afford the service fee being that high. We are trying to make ends meet. Thank you.

I am very disappointed with Choice Home Warranty. I have used them twice since taking out my policy (Sept 2020) and both times I was told that due to COVID they could not find technicians for me. The first time was my furnace and we had to wait days before they found me someone and yet when they did the technician said that COVID was not an issue for them. This time it was a clog in my sewer line and immediately after filing the claim I again was told due to COVID they could not find a technician.

The techs arrived on time and worked for an hour trying to unblock the sink line. The blockage was in a spot that their cable could not reach. They called you to get approval for additional work and you refused to approve it. I have asked that my claim be further reviewed.

I have sewage clogged but Choice Home professional came in and fixed so good. I really recommend my friends and family to pick up Choice Home Warranty for their homes. They respond quick and fixed your appointment. They called you on you appointment day to make sure you are home. I really appreciated they are working hard to help us in this pandemic situation too.

I was very pleased to know the great coverage Choice has to offer. It’s amazing how practically everything in my household is covered for a small price. Michael was such a great salesman, he went into detail of how it all works.

my daughter told me about Choice Home Warranty, it’s a great investment.

The person that came out to our home was very professional and knowledgeable. He explained what he was doing and what our home warranty covered and additional cost. He accessed the job first to see how many keyholes were in the house to then explain to us.

Scheduling appointment over phone was quick and efficient. Services provided within 48 hours of request. Both techs, called prior to arrival which was great to ensure availability. COVID protocols (mask) followed and shoe covers worn for cleanliness. Accurate diagnosis and resolution provided for both issues. Overall satisfied with the warranty repair services. Thanks CHW.

I have only used the home warranty on two occasions. Each time, the online claim process was seamless. The service was requested, and the technicians were sent in a reasonable amount of time. I have yet to experience any issues with the services that were performed.

Technician was helpful with questions and resources. He fixed the issue showed information regarding the appliance. AAA Server was courteous and arrived within time frame. He was neat and cleaned up after the job was done. He recommended economical ways of maintaining the appliance.

At the beginning of the call I thought he was kind of pushy. But as we chatted more he was very professional and listen to my questions as a possible new customer. I hope this is worth it and not waste my money.

Choice Home Warranty to my surprise had the technician to my house 6 hours after I called. Problem was my HVAC system suddenly stopped working. The technician did something to get the heat on until he gets the needed parts. Same day service.

I called in to update my credit card and was told I had a price increase. My monthly price went from 40 to 44 which was ok but then was told my service amount went from 45 to75. How do you do a 30 dollar increase. I don't even get a 30 dollars raise in a year, well to make a long story short they put my price back down. I do know that things do go up. I have been with you guys for over five years now. That should count for something.

Choice H. W. sent Bennett and Sons to repair. The Technician reported the problem was the Thermostat, and other related parts which had to be ordered. I paid the required $60. Since the Technician was not sure of the problem?, I called the builders furnace installer (Sun Kool inc), the tech said the heater blower modular was inop. Before Sun Kool left they had the furnace working. I had to cover the cost but had heat and cancelled Bennett & Sons, the warranty’s referral.

Great and easy phone call and we got a home warranty at a great price, coverage for all important items in our home including plumbing, roof and air conditioner, ceiling fans and duct work included and all my appliances included a 2nd refrigerator and freezer. Thank you.

I have two accounts with Choice on two different properties. I have found that they will replace smaller appliances, but not the larger (more expensive) units. For example, they gave reimbursement to cover the PARTIAL amount of a new washer. But they refused to cover any of the cost of replacing two of my furnaces. They will claim that the damage is not normal wear and tear and refuse to reimburse any of the cost in replacement.

We had a plumber come to look at the water heater, he told us exactly what the problem was and what was going to be needed to be fixed. Then they send an electrician, who not only tells us THE EXACT SAME thing- asks for the money before he walked in the door. He was rude and unprofessional and didn't bother to take the time to explain- he said too bad, took our money and left.

Tate’s plumbing did an outstanding job of communicating through out the process of ordering the part and fixing the issue. The refrigerator repairman came out and informed us that a part is needed on last Tuesday12/22/2020 but we haven’t received any updates as of today for fixing the issue.

This plumber was great. He was informative and professional. He explain what the problem was and how to troubleshoot if any other problems occur. He took care to make sure he did not leave any mess. He was very quick in the repair.

I am so happy that Choice Warranty send a tech team and in one days they send me a message with changing a microwave. They are issuing a check and only thing it's little late to receive a check but anyway I am happy with that. Thanks to Choice home warranty and great service.

Pinnacle Heating came to take care of our heat pump draining a high amount of water from our unit. None of our neighbors had as much discharged. Pinnacle was sent by Choice and they could not have been more polite, respectfully, or competent. I would highly recommend Choice Warrant for their choice of professionals to take care of our homes and also their phenomenal customer service. Thank you.

I joined few years ago. Once I dropped my membership and joined again when I was given special discount. During couple of years I introduced more than 10 new members. Initially your attention was good and service provided timely. Later on I found big change in attitude of customer services representatives, ill mannered response, delayed service. I will quote one example, my cooking range had problem and service was not provided for 3 days despite my several calls. Ultimately I managed to get it repaired by Sears Technician and paid quite high labor charges. I asked customer service to connect me with Senior Management but every time no luck. I sent emails but no response. I was disappointed so canceled my membership. Thanks.

We opened a claim Dec 17th when our furnace began emitting carbon monoxide. After 3 technicians declared it condemned Choice Home Warranty still refuses to replace the unit claiming technician stated rust was the issue. I spoke to the technician and he sent me the report there is no mention of rust.

I was given a 7am - 11am window. Tech arrived just after 11am. Once here, he seemed to do his job well (if I could say for sure I wouldn't have needed him...). The job is not complete - a part was ordered that will need installation. Hopefully that will come in soon.

You all couldn't find a service technician to service my fridge. You asked if I could hire my own...I did. Now you want this technician to jump through hoops and have still not authorized the part replacement. This is absolutely ridiculous. Horrible customer service and support.

My refrigerator was leaking water from where you get the drinking water. FAS APPLIANCE AND REFRIGERATION sent a repairman named Fabian. A very knowledge man. However I have not been told by them or Choice Home Warranty if they are going to fix the problem.

Updated on 04/12/2021: So far all is well. Contractor had to order a part so the service has not been completed to date. I will offer a review once service repair is complete. I anticipate that it should be completed by Thursday of this week. Thank you!

The gentleman that came to our house to repair our heater was very professional. He got right to work and immediately found the problem. The last service technician that came out had missed a very obvious problem. The filter inside the unit had gotten so old that it had cracked and sucked into the unit causing the loud screeching sound. We are very pleased and will definitely ask for them next time we need HVAC service.

I called my first claim in August 2019. The needed to replace the computer component on my new dishwasher as it was running long cycles and not draining. This year, it started doing the same thing. A tech came in August, was rude, and didn't correct the issue. For weeks I attempted to call choice to get another tech to come out. Their automated service never called back. Finally in September I waited at least an hour on hold to talk to someone and schedule an appointment. They wanted me to pay another service fee, which I stated I would not as I was trying to reach them for weeks from the lack of repair the previous month. I requested management assistance and it took weeks and threatening to cancel my account before they agreed to send someone out. They sent another tech who wanted to reroute the drain to the disposal before changing out the computer components. Choice denied this "fix."

I just minutes ago got off the phone with your company representative, Sonny **. He was very cordial and not pushy but very knowledgeable about his product as well as being very knowledgeable about Select Home Warranty which was the product I was using as coming from your company originally. When he referred me to a clause in their contact which, by the way they never informed me about, upon reading said clause I came to the very quick conclusion that I no longer wanted any part of Select Home Warranty. I am now with Choice Home Warranty and I hope it will be a happy union for years to come.

Don was so helpful in answering all my questions. I would Highly recommend working with him to get signed up. He answered all my questions and even went through a list of contractors that could possibly be used. I will be sure to let all of my friends and family know about Choice Home Warranty.

I had the privilege of working with Thomas ** in renewing my Choice home warranty policy. He was not pushy, answered all my questions in a very professional manner and I feel gave me a great price for my warranty package. Many thanks.

I’m bad with names but the guy that helped me out on price and was able to pay it out in 4 installments with 42 months of coverage plus I like the idea of being able to transfer to another house if I ever decide to move. Very nice guy and explained everything to me.

I wasn’t expecting special consideration being given for being senior status. I had picked the high option plan when Luis asked if I was a senior or a veteran. I told him I was a senior. He asked if he could take a minute and check something. I said yes. He came back and told me of a senior plan that had a no increase in yearly service if I signed up for a three year plan. I told him that suited me perfectly. Luis was kind and considerate and was kind enough to repeat some answers for me. You have a good employee.

I AM VERY IMPRESSED WITH SERVICE I GOT FROM CHOICE. I had problem with furnace thermostat. They were very respectful of us. They fixed it by replacing with a new one. I'm so glad we went with you. I am so glad I went with Choice. Thanks so much for service.

I want you to know I have retired recently and been shopping for a home warranty! I was lucky enough to receive a telephone promotion phone call. When I was referred to Francis ** in the sales department, I finally got exactly what I expected from Choice Home Warranty! Your advertisements and consistent emails proved to me that you would be just as likely to serve me as completely! This employee Francis, absolutely did deliver! I made a point of telling him so oh, and also that he made my day!

Jason was very friendly and seemed to want to get me the best deal he could. I will see how well I like them if/when I need their services. Hopefully they are as good as Jason was helpful! I’m very happy with how I was treated.

The top bar across the garage door had become detached and bent when the door opener mechanism started moving. Of course that “piece” was not covered by warranty and I was charged for the replacement part. I was hoping the home warranty would be more flexible in covering broader claims. The technician was kind and helpful. But I had hoped the claim would be fully covered.

I received fast service working with Choice Home Warranty (CHW) to provide service on my broken appliance. The appointment and repair was completed swiftly. I was able to receive updates during the process that made for an outstanding experience. I highly recommend CHW!!!!

I’ve paid for 3 years and it seems as if the claims I have filed are not covered. What am I paying for? Starting to have regret that I’ve paid for 3 yrs and still having to come out of pocket. Ex... garage door and parts of an A/C unit.

Terrell did a wonderful job. He was prompt, pleasant and educational. If I have any other plumbing claims I would appreciate it if you send Terrell. He wore a mask inside our home and remained at least 6 feet away from us at all times. The toilet flushes properly now and we are so grateful. Thank you!

I’m happy to only have to pay a small service fee and my issues are resolved. Most of the time I receive next day service. Technicians are pleasant especially from Max Appliances. The first warranty company I used wouldn’t cover anything. I’m happy I found Choice Home Warranty and I would recommend this company.

My furnace went down Christmas Eve (Friday) - bad timing agreed. Disappointed that no service available till Monday - cost me a lot of money to put my tenants in a better situation till the fix happened on Monday. The technician was very considerate and competent - just took so long. Would have hoped this emergency would have prompted more action on Choice Home Warranty.

Awesome service. The Plumber that was chosen came out and he actually had an opening 2 days earlier than originally promised. He was able to fix the problem in less than an hour. He came in with a mask and with shoe covers. Very happy with the level of care that I received.

After places a service call the repair guy called me back. He asked what was the problem. I told him the oven would not come on, the top burners were working fine. He gave me a date and time for the repair. The tech called showed up on time and fixed the oven problem.

I called and within a few hours the Tex person called set up appointment to come! It was going to be two days then in an hour he called back and said he would be at my house in an hour or two! He looked everything over and called checked on parts and said he would be back when they came in Monday! Very fast and so nice. So was his helper!!!

Very quick and able to complete the problem, very quick and good service will continue to use CHOICE service... Hopefully they will continue to give good service as previously they left me without replacing my Broken microwave, so I had to source my own. A little difficult from the UK.

I really don't like talking on the phone all that much nor do I like people calling to try to get my business but when I answer the phone it was quick and painless and I signed up and I'm happy I did.

Seems like a good deal. Had another home warranty. I decided to change to Choice Warranty. The rates are reasonable compared what I had.. I received a few emails and calls before I made my decision. The representative that was very professional and knowledgeable.

I had a great experience with your sales rep Luke **. He originally called me last week, but I was unable to speak with him at that time. He was very gracious and asked when might be a good time. He followed up promptly and walked me through the different options. He did a great job explaining what might be best given my situation. Thank you Luke! And thank you Choice Home for having an employee who cares about what's best for his customers.

I got a call literally two second after filling the survey online. Pleasant lady Cynthia ** helped me sign up for a three year plan. I Just spent a lot of money within 10 minutes of talking with her. She was professional and helpful. She spelled my name wrong though so hopefully my warranty still good. I have not used this company and currently have no problems with my home but if I do I hope what they promise they do. Cynthia was a delightful lady. Keep her.

The online sales associate understood my questions and provided options for my consideration. He was very clear with the information and provided an affordable option. Email follow up was very timely and documented the transaction. I have already recommended the company.

Very pleasant processor. But they still have not found someone to fix the built in microwave. Don't understand why. Need fixed as soon as possible. Have health care worker that fixes breakfast bacon in it. Have came quickly before.

The contractors were very nice, professional and efficient. They wore mask. They explained what was wrong with the washer and had the parts to repair the washer. They left the area clean and the way it was. They gave recommendations to help us keep our washer in better working condition.

Home Tech was my technician and I was very satisfied with him. This summer Home Solutions was scheduled to repair my A/C unit which was incorrectly diagnosed and it cost me $765. I do not want you to send them (Home Solutions) to my house again.

The technician was great. The Choice phone operators who set up my claim first set it up with a company that no longer did warranty work so the week I waited on that appointment was a waste of time. Then the second company contacted me directly with no notification from Choice about who was coming to my home. Which is dangerous and when I complained and tried to understand this from the phone operator they were rude. But the technician and his company that finally came out were nice and efficient.

Waiting to hear who is coming to look at it at the moment, But in the past I have had someone come out and look at the oven it was replaced. The tech was very nice and explained what he was doing and what would happen.

On Christmas day my washer machine broke down. A very nice Technician diagnosed the problem as having to repair two items. I spoke with voice once more to discuss the issue. Eventually a case manager told me they would cut me a check for $349 as a replacement value of the washer instead of repairing it. This is absolutely unfair deal because the washing machines replacement value on the low end cost approximately $500. Needless to say I was NOT happy.

Very professional and informative sales person Dionne. Looking forward to the service that has been promised. Thank you for the update on my policy that arrived by email and will be downloading the policy information. I hope the sales people will follow up.

The claims specialist was great. He handled all my needs and I was pleased. He filed my claim and explained in details everything that I needed to know. Thank you so much for being an amazing company, so glad I signed up.

This is ridiculous. This company assigned a shady repair company to come and repair my fridge, keep in mind this is the third claim I have put in for my fridge, the first company that came out was great, the second claim, no one ever showed up or followed up. The third, well this is the all time low. I placed my claim Dec 2nd, it is not Dec 28th and I still have no fridge. The repair company will not respond to me at all. Choice Home Warranty, keeps saying they can't do anything and to wait on my technician. Not only that I am getting automated message responses from choice, like I am messaging a robot. No one cares.

Was so quick and easy to obtain insurance coverage on my second home in West Virginia. Great peace of mind knowing I now have coverage there in case something were to fail. Very much appreciated, thanks for everything. Hope I never have to use but comforting knowing I have coverage.

Yes, I would recommend a friend and a family member. If first impressions are indicative of this companies service then I’ll be with them for a long time. I haven’t experienced a service call because I’m just signing on with them, the professionalism of the sales representative, Wayne S. is what convinced me to go with Choice Home Warranty, he was very professional and detailed in his presentation of what the company offered. Hopefully this will be a great experience.

I purchased this warranty thinking that it was a good investment. I was wrong. In the end I lost more money than it would have just cost me to make repairs. AC unit not covered because it has to be serviced every year by a professional not by just me the owner. Washing machine not covered because Maytag has a drum warranty on the unit, they won’t do any repairs on it as a result even though the drum is fine. If you cancel with I did you get zero back in prorate if you have been paid for any other claim. Also if you cancel there is a $50 cancellation fee. Misty ** and Sean ** are the managers and know 100% how to not help you. They will refer you back to the policy article L for everything.

Repairman was found quickly. Technician called before I saw CHW communication about the appointment. Technician came right out and corrected the problem quickly. Technicians were pleasant and met all CDC guidelines for Covid 19. This was our second time using this technician and would highly recommend them for plumbing problems.

He replaced the bad one with a new one, no leaks, seems to work ok but not happy that my $150 Insinkerator disposal was replaced with a $47 Waste King. I thought I'd get a replacement of same quality and value! I hope if I have any other problems I will get something of the same quality and value.

My power went out in a section of my house and after determining it was not the fuse box, I filed a claim. Less than 24 hours later the electrician showed up and fixed the problem. Choice Home Warranty responded in minutes after I filed the claim and assured me a technician would come out the next morning. I really liked their choice of electrician, a small family owned and run business that was professional, courteous and had excellent skills fix the source of the problem.

Run! Run!! Run!!! I cannot emphasize this enough. My refrigerator stopped working since Thanksgiving and I cannot get Choice Home Warranty to work with me to get my refrigerator fixed to this date (12/28/2020). I left several messages to have the assigned case manager, Shawn ** (Misty Durden-Manager) call me to no avail. Please go somewhere else, deal with another warranty company. The hassle with Choice Home Warranty is not worth it at all. I going back to American Home Shield because I did not have to deal with this ordeal.

I had an issue with the power to two rooms not working so I raised a claim on the website. Within couple of hours an agency was assigned the job and the next day the electrician visited my house and fixed the problem. The service was prompt, the electrician was knowledgeable and explained to me the problem and how he fixed it. I now feel reassured knowing that I have "Choice Home Warranty" on my side for any of my house problems.

This was my first time using my plan and I must say I'm extremely disappointed. I have a small leak in my roof. A technician came out, but my claim was denied by Choice Home. It wasn't even a big job! I signed up for the 3 yr plan, I'm already feeling uncomfortable.

Disposal was leaking and called Choice and a technician arrived same day! I thought that was awesome customer service and a pleasant technician too! I had some warranty companies in the past and no one so far can beat choice! The price is right and the customer service is awesome!

Mr. James ** fixed our faucet on our sink. Repaired the light switches in the kitchen and the bathroom. He did an excellent job, was very pleasant and wonderful to work with. I would definitely recommend him to all of my friends.

Marcus ** was very helpful and courteous to us. Explained the revisions of the new program going forward and we are happy to renew our contract. We will recommend your program to other family members. Thanks Home Warranty for having such a caring employee.

Needed garbage disposal fixed. CHW sent out an inferior company A & A heating and cooling, which they have had many complaints about. Results were my dishwasher didn't work and A & A said it was broken. After several calls to them and to CHW and asking about canceling my policy I finally was able to speak to a resolution consular. Finally a new company was sent out and fixed the problem quickly. Nothing wrong with the dishwasher. Plumbing not finished on the disposal and plug not removed. But I am out another $85. Started this in Oct. Finally resolved in December.

The tech that came to our house was excellent. Knowledgeable polite & efficient. Fixed the problem in 1 visit. However it took over a week for you to get a tech out to the house. Fortunately it was only for a dryer repair and not for my heat or other major system. The tech gets a 5 star rating. The down time is reason for 3 stars.

Had both my toilets clog late Christmas Eve and I submitted a claim that night and was assigned a plumber the next day. Only issue was they were not able to get a plumber over sooner on an emergency basis rather just referred me to contact them myself. I did and was able to get someone out on Christmas Day for an additional fee. I didn’t have a choice and happy with the service nonetheless. Only suggestion would be to have some coverage for an emergency as well.

Larry and Cliff were excellent: Larry was knowledgeable, professional and explained the entire procedure. I have already told my friends and neighbors about this service. Sometimes trying to find the problem takes a while but as long as the end result is that the issue is fix...I am very happy that I have the protection.

Used the online claim...they are fast in giving you a claim number. It was easy to do. I called but the wait time was going to be too long. It was easy for me to fill out the information. I hope the tech can repair the ac unit soon.

The technician was very professional and came out to access the problem promptly. He fixed the unit. I am glad I chose Choice Home Warranty. I will recommend to all of my friends because I received excellent service. I did not receive any negative reactions.

The gentleman showed up on time, got right to identifying the problem and made the necessary repair. I was originally scheduled for Thursday but the company was able to move me to Tuesday which was better for my schedule. He respected my home, wore a mask, kept the area clean and move quickly to not stay long.

No complaints about the tech who came out. It's the fact that the required parts needed to do the job were not on hand and have had to be ordered. I have been informed that they will not be arriving for nearly a month after the initial service appointment date.

He was a experienced person that performed the repair with quality and expertise. He was very respectful and work on mines and other systems during the holiday and weekend. I would recommend him to anyone that need his service. I thank God that he is the one that work on my system 2 yrs ago and Yesterday. He repaired the issue then. It’s great that you can trust him to get to the bottom on issue and fix it without delay.

Sears ordered relay part back early Dec and still not in. On slow boat from China? Happy with sears tech but somebody needs to order from alternate supplier the needed part. Forced to postpone the appt to fix till out another 10 days and hope part is received by then.

Choice and the Service Provider responded quickly and timely to our claim on Christmas Eve morning. The Service provider arrived within the time frame given and was very efficient in identifying the issue, ordering a part, and setting up a follow-up time for the repair.

The technician knew his job, came in. Assessed the situations, got his tools and supplies, fixed the problem and now we have no leaky pipe in the basement nor is our kitchen sink leaking. He didn't leave our home a mess either.

The last claim I filed for a hot water heater was very successful. I hired a local technician and the reimbursement claim was very prompt. I was very pleased with the service and assistance I received from Choice warranty. Definitely will recommend and will renew my membership.

Easy to get a quote and sign up. Great rates and friendly sales people! We were able to add on to our policy in order to made it customized to our needs. Very smooth process, would recommend anyone to use Choice Home Warranty before all the other companies out there!

We have Choice Warranty coverage for our house. We recently had an issue with our HVAC system (Trane). We specifically requested that Choice send out a qualified technician, and they said they would. The guy they sent out only ended up damaging the system more. After he was unable to fix the HVAC system, he said that the system broke due to our negligence and from a 'catastrophic failure' (he said the inner heating element was cracked/damaged). Due to this report, the claim to fix the HVAC system was denied. We ended calling another HVAC repairman, who easily fixed the HVAC system (he fixed some wiring and adjusted the inlet propane pressure). To me, that sounds far from catastrophic.

We have utilized our Home Warranty on 3 separate occasions. Each time the representative has been extremely friendly and helpful. Our requests have been processed quickly and repairs were scheduled within a day or two. The repair services have arrived during scheduled times. The entire process is efficient and easy.

I keep finding things that aren’t covered but at least the nice people tell me this so I guess it’s all ok. All the folks I’ve dealt with so far are all awesome and I’d recommend this company to others if need be.

Call for appointment at 2:am on 12-23-2020. Got a email the next day say that no one could be here until that Tuesday 12-29-20. I called and canceled that Christmas Eve. Because I need it to be fixed for Christmas Day. Found a friend to fix it.

Quick and complete service. Pleased with how convenient it was to request service and quick response setting a provider and date of service. Appointment was set and Choice Home Warranty sent follow up and provider call to confirm. In the past we had a different warranty company and they did not perform in the great way Choice has. We highly recommend them.

My experience was good. He got my heat up and working. I'm very satisfied with service that I received. I called and received the service the same day I called to schedule the appointment which I was very surprised I got work done that same.

I have had Choice Home Warranty for a few years. I have had a total of three claims which have all been handled expeditiously with qualified service contractors. I would recommend CHW to anyone. I feel they are reasonably priced for all the services provided.

I person that came to fix the problem in my bathroom did a great job and got things taken care without a problem. He got here early and started to work on the problems and snaked sink and bathtub draining fast in no time. I am glad I had the Choice Home Warranty. This was very easy to get the problem fixed. I wish I would have had this many years ago.

Called Choice day after Christmas. They scheduled repair service the same day. I was impressed by the rapid service. Choice used a very reliable company to service my washing machine. Sears does a good and thorough job. Thank you choice home warranty.

Plumbing problems. Submitted claim. Could not get a plumber in normal time frame. Choice offered reimbursement option. We called a plumber who responded that very day. Submitted claim for reimbursement. Approved by Choice next day via email. Great service. So happy got issued addressed before Christmas guest arrived at our home.

I was very pleased with the service I received to repair my refrigerator and my garage door opener. Considerate repairman and efficient service. Very easy to submit claim and service was prompt and timely. Would definitely recommend Choice Home Warranty.

They were late but finally called and apologized 3-4 hours later. Technician did show up that evening and did a great job in a very small amount of time. The only thing that I was unhappy about is being so late after waiting the 4 hour window of time. When the owner did call, he did apologize and sent his technician over promptly. It only took him about 30 minutes to fix the problem. I would use them again.

They have worked on our dishwasher twice and our gas dryer twice. Always on time. The dryer wasn't fixed the first time so they come back the second time with no charge. The technicians are always here at the specified time.

Eric, from Homeodel come out to our home and tested, then replaced an element that had gone out in our water heater. He was quick, super friendly and took care of the problem. We would highly recommend Eric from Homeodel for needed repair services.

I called CHW and the customer service lady was so great to explain what my options were, how the process works and scheduled a technician. So far my experience has been a 10 +++. This has been my first time using CHW.

Extremely easy to deal with. Submitting a claim is a simple process. And the vendors we have dealt with so far have been extremely professional and courteous. And I can't begin to think of the money that it has saved us.

The hot water in shower stop working and the guy fixed it problem quickly.. Also he wore his mask correctly. Thank You. We feared the worst but the guy who fixed it made it seem like a simple fix. We are pleased with the service and the warranty company.

The claims representative was very customer centered and processed my claim and made sure I had no additional issues. I also received a call from the assigned service company with detailed information regarding the date and time. It is great to have peace of mind that when you have appliance failure CHOICE will be there to take care of your needs.

My experience with CHW was very pleasant. The wait time was less than 10 minutes. The agent who assisted me was professional, courteous, and cordial. Within three I hours from the time the claim was filed, I Was scheduled an appointment.

The young man that came out to repair my furnace was very professional and did a great job. He spent time to educate me on some do’s and don’t and I really learned a lot. Excellent service was provided by this gentleman and I’d recommend him to anyone.

The customer service was fast to answer my call. I received my work order number quickly. I haven't gotten my work complete because it the weekend. I have used Choice before this and have found them to be a very good company to be a part.

Being a new home owner, with not much experience in any TRADE. Being able to afford Home Warranty is a gift! Placing the order/ticket was a breeze! And the technician that I was matched with contacted me as early as a couple of hours after placing the ticket! Having this type of warranty covers a lot of my anxiety about having things fixed around my new home if I’m unable to do so myself! Thank you CHOICE HOME WARRANTY.

Been a customer for years. Called in winter as heat was broken. Scheduled with a company that offered an appointment in 5 days. Customer service was not helpful in finding us a company as an emergency service. Asked to talk to a supervisor and was hung up on! If you need service in an emergency find another company.

The technician that was sent out to handle our plumbing issue from Elite Plumbing did a good job. Unfortunately the problem could not be seen but he performed many tests to try & find the problem. I would highly recommend this company that Choice Warranty sent.

Very detailed, courteous and not pressured buy. I purchased this warranty, due to the high ratings from the BBB. If it wasn't for this rating, I would have never purchased it. I would recommend this warranty to anyone else. Now, I will wait and see if my experience is just as great as the customer excellent reviews.

Our technician was prompt and knew exactly what was wrong immediately. He kept us informed throughout the repair and also was able to work around our schedule. It did take a little long to get the appointment to begin with, but it was well done.

It turns out I didn’t need a water heater repair but the first experience I had with Choice Home was for my oven, the repair was prompt, the repairman was courteous and the oven works perfectly, what else could you ask for with a home warranty company!

Technician came as requested. Made a diagnosis and asked questions. He notified Choice Home Warranty of the situation and informed them of all the details. Choice Home Warranty denied the claim by stating false facts that were made up on their end and directly conflicted with the technicians report. A sorry state of affairs. Very disappointing to find that the company will lie to clients to deny claims.

Service rep was very helpful and patient with me. She explained all the information and then let me call her back after I discussed the options I had with my husband. She was able to set me up on a payment option that fixed my budget.

Choice has been very helpful, and quick to respond to our needs for repairs. We are happy with their service and would recommend them to new customers. Service technicians are friendly and timely. They explain the problems and also their recommendation for follow thru on repairs.

Two polite men came and one started to diagnose the stove and the other the refrigerator. They quickly found the problems. Each item had a faulty switch due to normal wear and tear. They explained to next step, getting the approval to order the parts, and they then left.

All of the things I needed repaired in my house, I’m satisfied with the tech guys who did the work. But this is first time you told me we have to replace my product. Offering me only half of the replacement cost is a joke. If you say in the contract if you can’t fix it you will replace it means to me, no money out of my pocket. My last home warranty company replaced my hot water heater when it broke down. They didn’t offer me half of the replacement cost. I guess I have to change companies again.

Called, made claim on 12/21/2020. Angel AC LLC came out on 12/22/2020. Repairman seemed like he didn't know what to do. Explained to him what I had observed with the thermometer. Had to cut on/off and shake to get unit to come on. It was not checked. Had to call again early on 12/24/2020. Called company on 12/26/2020. No knowledge of claim/repair being reset to come back. Was told they would try to get someone out on 12/27/2020. Poor service.

Excellent and fast service from the beginning to the end. A part had to be ordered and it came back in time for Christmas. Customer service was handled efficiently. The repairman called before coming and quickly determined the problem. On the return back to complete the job, the repairman called to let us know the part was available. He came with the part and installed. He was very courteous and thorough. Before leaving he made sure that the part fixed what was needed.

I have used my plan several times...washer, refrigerator freezer repair and ceiling fans (2) replacement. I was extremely satisfied with the service regarding my washer and refrigerator repairs. CHW service and the technician's service were exceptional. I wasn't as happy with the ceiling fan replacements. The fans were not the same quality as what I had, but I was pleased that my plan replaced them. One fan rocks and is not steady. Since it took 2 technicians to get the job done, I didn't call and complain. I will at some point have a technician look at it. Even with that, CHW's service is 5-Star.

My claim was denied because my water heater leaked water. That's when you know the water heater needs replacing. Poor decision on Choice Home Warranty. Unless this decision is reversed, I will cancel my coverage. The woman I spoke with was very rude and did not appear to have a common sense or this company is very shoddy and not worth doing business with.

For the most part the home warranty has worked out well. I place 7 calls this past year and they covered all the calls and repairs, one was a slight hassle but in the end they covered it. Just rejoined for another year so I hope they continue. However I purchased another for my relative and Choice totally screwed the pooch on her. The repairman never showed or called. She had to hire someone privately. I'm not happy at all about that.

The serviceman sent out was great! However, your decision to repair a 10-15 year old dishwasher is unacceptable. What, so it works for a few more months, and quits completely? Or maybe until next year and then it's not covered and now we're stuck purchasing a new one. You take in all the money for warranties, but how often do people really get replacements. Cheap way out, folks!

Sent the text and they were right on it! Thank you much. Tech was here installing new dishwasher that had to be replaced. I sent text about microwave and they contacted the tech while he was here about checking out the microwave so he just took it out and took it with him.

He replaced a plug socket in the bathroom. He is very excellent and very professional and he have a very good personality. He came on time. He explained the problem fully. We also appreciated how he showed us the defective plug and explained how it broke. We would love to work with him again.