Choice Home Warranty Reviews

I can't wait to start referring my friends and family. This is a great addition to any home. The service was fast, friendly and easy to sign up for. Just wish I could have joined for a longer period. I feel better knowing I have this for my family and my home.

Furnace went out in the evening- filed claim at 2am and they were able to get a technician out the that morning to evaluate and give a temporary fix until they could come back with necessary parts to replace. Very happy with our service.

He was really a nice guy and very professional. He cleaned up after he was done and made sure everything worked when he finished. He was on time and called me to let me know he was on his way. I would use them again.

I made 2 claims, one the company showed up and charged $75 to tell me about a filter not seen by the human eye that they could not service because we only changed the filter that everyone else would for "lack" of maintenance. The second time, my tenant had to leave her job and the company NEVER showed up, they didn't contact us to let us know till I contacted them to find out they were not planning to come in first place!!! My tenant had to ask for time off work, that is a big deal plus is not professional. They only want to take your money and service call money. Although they are very responsive better than another company I had that took 6 weeks and never showed up. I believe this home warranty companies are a scam. I am still waiting for the plumber to show up!! Hopefully the leaking toilet wont be denied for some idiotic excuse.

The technician came out was in my house for 2 hours and replaced the fan motor on my furnace. It took 5 days for CHW to send him but he did a great job. He had parts on the truck to repair the furnace.

Replaced plugs and switches not working. Tech. arrived on time. Was polite and mannerly. Wore a mask. Explained his job. Fixed all faulty plugs/switches efficiently. All working well now. Job was completed in a timely fashion. I would recommend this company and this worker.

The technician who came to service my garbage disposal leak was very friendly and knowledgeable. He provided additional information to help in the future. Performed work in a very timely manner. Choice Home Warranty was very quick in responding to this claim.

I was so happy that day because the technician had known what he was doing; and I appreciate his efforts. I would recommend this company to my friend. Also, speaking of friends, I had referred my friend Harold ** to you, but I had never received a reward for him.

The technician was great. But Choice reject my claim because "It has been determined that the microwave is arcing due to exposed metal inside the microwave. This is not a failure that occurs under normal wear and tear conditions." However, according to the technician and the owner of the company that serviced the microwave, the issue was the result of normal wear, and there was nothing I could have done to cause or prevent the issue. The owner communicated this determination to Choice, but Choice still rejected the claim.

Both technicians were friendly, efficient, and knowledgeable. I would highly recommend their service to anyone. They made sure I was aware of what was done and encouraged me to call them back if anything went wrong. They followed the CDC guidelines as well.

Usually provide good service and says improved limitations. Will now cover parts not previously covered. Has allowed for customer to use certified vendors when needed. Reasonably priced and usually responsive. Service individuals usually prompt, polite and knowledgeable. Good deal to try.

Choice has a pretty quick turn around in booking technicians, that is one positive thing about them. Otherwise we have been unimpressed. The vendors say choice wont cover a lot of things and they are slow to pay them. Choice at one point couldn't find a technician, said we could find our own, and then wouldn't reimburse us because they found a tech right after we scheduled it. Some really important items are also not covered. Will be looking for another warranty company next year.

The sales associate that took care of me was Michele at extension **. She was very helpful, professional and knowledgeable. She pointed out a few different ways to save additional funds as well as a other discounts. I felt she was truly concerned that the policy that I purchased was exactly what I wanted and needed. She was great!

I talked with your agent yesterday. She offered $1200 as full compensation for a $2800 refrigerator. She said Choice Home Warranty can't get a replacement refrigerator because of Covid 19 so I must accept reimbursement well below my cost. I doubt I will renew when the time comes. Nor will I represent Choice Home Warranty favorably to friends.

Garbage disposal started leaking badly, called CHW, technician dispatched next day. Technician arrived promptly at appt. time, went to his truck after checking the problem. Came back with the exact same disposal unit, installed and out the door within 30 minutes! Amazing!

Jim was EXTREMELY knowledgeable, polite, and VERY thorough, cleaned up afterwards, and showed us what was wrong. (There is a filter for the washer that needs to be checked and cleaned every so often. But be sure to use the drain tube before starting.) He said that twice!! Would ask for him every time if I could. Thanks.

Paid monthly for 2 years before for the first time calling in 2 claims. The technician did not fix my heating system and Choice Home Warranty canceled my contract due to not servicing the area and the appliance. I am trying to get a refund to help myself get the repairs without Choice Home Warranty and they refuse to fix my heating system or refund my money. They lied on a BBB complaint and according to BBB they have a really bad rating and cause a lot of problems for customers. They are not dependable and the customer service is flaky.

Very pleasurable people! Good price to protect your home. Welcomed back an old client with pleasurable rates. It covers all of my home's essentials and will help me save money in the long run for my family. Used them last time on a home and the people that are hired to come work on my home were quality and good companies.

She was easy to understand, very knowledgeable, courteous, and helpful. SHE KNEW HER STUFF! That, along with being able to understand her made it an easy, pleasant experience. I give her a five-star rating! She was amazing! Give this woman a raise!

Andrew was very polite and knowledgeable. He got me a great quote on my next home. When I had a service call it was very easy and quick. They were professional in their getting the garbage disposal removed and New one Installed. Thank You.

Todd was very patient, informative and courteous. I’ve been a member since 2013 and very pleased with their resolving any issues. When calling about a problem it was always dealt with in a timely manner. Repair companies were always polite, knowledgeable & efficient.

I had Choice for the past two years. Had an issue with my Heat Pump. Waited 7 days for a tech. Choice rejected the claim due to rust. The coil is copper, it does not rust. Run away from them, thieves!

My heating unit was checked and the technician said it needed a control board, but it would have to be ordered. It took one day for him to get the part and he came and installed it and checked to make sure it was working properly. The company was Expert Heating &A/C and the technician was FRED. I WANT TO THANK you for your expedited response. I called on Sunday and you scheduled my appointment for Monday...the very next day. My heating unit is working well and I am very grateful.

My wife and I have taken off from work the last two days to get our tankless hot water heater repaired/replaced. Now I'm being told that someone else may have to come out to inspect the unit and see what is the problem. Why didn't the last two personnel diagnosis the problem?!?! Then once it's diagnosed, then parts are going to be order, then another visit to make the repairs.... VERY POOR CUSTOMER SERVICE COMING FROM SOMEONE WHO WORKS IN CUSTOMER SERVICE/REPAIRS....

Very Courteous and professional service. The agent took her time and explained what I needed to know very thoroughly. This is the 2nd time I used the service and I am very pleased with everything. I am sure I will be assigned a technician shortly and that will come through my email. It was a claim for the pool timer that I submitted. Thank you very much for your time and service.

Received a call from Fiore LLC Jan. 4th that they had an opening the following morning (instead of the app't Jan. 11th). Both Charles & Jesse arrived around 8am and finished by 9am. They did a very professional and courteous job in replacing the wax ring causing the toilet to leak. My husband Harry who is in rehab following an accident was pleased to hear that Choice Home Warranty was able to respond quickly and appropriately to the problem.

Our stove stopped working over the holidays. The rep arrived on time and as promised and got the stove up and running in 15 mins. saving our day. He needed to order parts and will be back to install them but he fixed our immediate problem. Well done.

Choice has handled several claims for us. They have done everything promised. We are very pleased with Choice! We will renew our contract in June with Choice. We have used other home warranty companies, but this is our first experience with Choice....so far so good!

Organic Construction reached out in a timely manner re appointment and tech arrived on time the next day. Assessed issue and got to work in problem and fixed it. Also respect of COVID19 safety he wore a mask the whole time. Griffith was great!!

Robert was our technician. He diagnosed the problem and did whatever it took to get the job completed. Had to make two trips, plus get supplies he didn’t know he would need. He was very professional and courteous. Appreciated the good service!

I filed a claim for a broken water heater and it's been 5 days with no replacement. Just got notification that it's set to be installed January 19th - almost a month after it broke? This is a WATER HEATER!!! There are ways to overnight equipment and get jobs like this done more quickly, especially when someone could be without hot water for a month. Based off of what I'm paying out of pocket for this claim in addition to the length of time this will take to have a livable apartment, I won't be renewing this policy.

Great job done by repairman, very pleasant and answered all our questions, checked complete furnace operations. He put shoe covers on and return with parts when he said he would. We were very pleased with him, we thank him for his help.

No problems. The agent submitted my request in immediately and within the next 5 minutes I had a work order number. I called back with additional service and another agent was very professional saying that what I originally requested was enough information.

Needed a plumber to clear bathroom sink. Was notified my call was received, notification of who and when to expect service. Company arrived on time and completed services professional & quick. PPE was worn by the technicians. Sam’ plumbing and heating responded.

We were pleased with the response - particularly so close to Christmas. The technician was extremely courteous and thorough in checking the refrigerator. As a result Choice approved settlement which we are anxiously awaiting. We wound up losing a substantial amount of foods due to lost freezer space.

The repair person kept us informed on his arrival and was on time and did a quick repair job to our water heater.. Great service. I would recommend him for another plumbing job. I was not personally there but asked the tenant.

This was our first experience with CHOICE, and it exceeded our expectations. The technician was courteous, accommodating and able to solve our no heat problem efficiently. I would not only recommend CHOICE but also 4 Seasons Air Control. Thank you!

I put in a claim earlier today and am now told I have to wait until next Monday for someone to come and take a look at my unit. That is a week from now and it is winter and my unit is not working. Is that the best I an expect from Choice Home Warranty.

My 14 month old refrigerator broke because of the exact same issue that required it to be repaired two previous times while it was still under warranty. Since it was no longer under warranty, I contacted CHW, the process was simple (this was my first time) and I got a repair appointment setup. In the meantime I was trying to work with the manufacturer to address the fact that the same problem keeps occurring and that they should do something about (replace the unit??). Finally they agreed to inspect it and if necessary replace the unit. At this point I needed to cancel my appointment with CHW - and again the process was simple and trouble free.

Allen was very knowledgeable and a great salesperson. Until I use the warranty, it is difficult to assess how good your warranty will be. Let's hope it is as good as its salesperson. Also if I have an opportunity to recommend your company, I will.

I am very happy with the service I received from Choice home warranty. They responded very quickly to my problem and was here when they said they would be here. They fixed my refrigerator fast and it's running good. Thank you.

First it took me 4 days to get the pipe leak appt. Then the tech was late getting here. First he had to go to Home Depot to get whatever he needed and that took over an hour. Then it took almost 5 hours to fix a pinhole in the pipe. BUT in the end we got it finished. I know this is trying times, thanks for at least getting it fixed.

This was the first time we used our Choice warranty and it was an easy, professional process. We received email confirmation, plus Alan, the plumber called ahead and came promptly. He worked diligently to find and address the problem. We appreciate his professionalism and good work. Thank you.

Gabriel was really good in explaining the warranty with me. He went over everything that was covered in the warranty. The cost for the tech to come out to check with what was not working. I would recommend him to others peoples who was looking for a home choice warranty.

Except that the a/c broke on a Saturday and I had to wait until Monday the service was pretty good. The service man that came was real nice and knowledgeable, Would recommend company to family and friends. He was also very fast.

Southern Tech subcontractor representative of Choice Warranty was bar far the BEST experience I've had when filing a claim. Technician Michael ** was 1) Communicated with me when he'd be at my home and was ON TIME; 2) he wore proper PPE upon exiting his vehicle; 3) ensured we were on the same page with the expectation of what he was there to look at; 4) spent sufficient time performing diagnostic of heating system; and 5) communicated his findings and what the next steps would be. It doesn't get better than that! The notes in my claim says that I can anticipate him coming back out to do the work. I certainly hope so. I think this is a reputable company! Great job and service Choice Warranty!!!!

I needed a fast response to check out a broken dryer because my tenants were upset. An appt was set for three days later. Not adequate to please anxious tenants. I cancelled the appt and purchased a new dryer from Lowe’s that was to be delivered the next day. I didn’t think the old dryer would be fixable and there could have been further delays. The resolution Dept told me that it could have been done faster but I had no reason to know that, and they offered me some money as a good will gesture to offset the out of pocket expense. It should have been more but I accepted it. This was in lieu of cancelling my policy and getting a refund. I don’t believe this company has enough service people contracted in Santa Fe, NM.

Love the speed and professionalism of your company. I had one claim that was dealt with wonderfully and the technician was very polite and professional and explained everything as he fixed my refrigerator. Getting claims resolved speedily, and adding new protection was painless. A joy to work with you.

Elderly clients of CHW need prompt, friendly and helpful service and especially appreciate slow, distinct conversations with representatives. I received all this during my recent call to renew my plan for the next 3 years. I recommend CHW to all but especially to those in my age/lifestyle circumstance. Thank you.

Technician was on-time per schedule, efficient and informative. He not only fixed the stoppage, he provided us important information re: different types of toilets we should consider and what toilet paper brands to avoid in order to prevent stoppages in the future.

They came in and checked both inside and out and fixed the problem. No complaints. They said the problem was in the condenser and fixed it. They were polite and worked quickly, cleaned up and left would use again if needed. The only problem I had is they did not wear mask.

Cynthia was very kind and helpful. She explained everything that I needed to understand with patience. This was my first time calling you as my Husband who has just passed away recently took care of this. I would recommend Choice to others.. It is important to be kind and helpful.

Had a prob with my garbage disposal the day after new year. They scheduled the company to come over the next day. When the thing can not be fixed, the guy just changed it with a new one. And it’s really quick. Awesome!!!!

My dishwasher went out over the New Year's holiday weekend. It was an unfortunate time as a lot of businesses were closed but Choice was able to find someone who came out the very next business day and repaired my dishwasher. I am happy with the response I received from them and glad that I purchased the warranty in the first place.

Had no heat for over 2 weeks in December before a technician was sent out. I’m sure it would have been much longer had I not called multiple times and complained. The first technician said he could fix it but they didn’t like the findings so it dragged out another several days until another technician could come out. Bottom line the warranty company apparently does not pay the repair companies enough money that’s why it took so long to get repaired. If you have to raise your subscription rates in order to get service technicians then do it. Having to wait weeks for the initial service call is unacceptable.

He showed up as promised. Very friendly, he knew exactly how to diagnose the issue, he had the parts needed in his vehicle to make the repair on the first visit. We were very impressed with his professionalism and the quality of his work. Our expectations were exceeded.

You guys are a total rip off. When I do have a problem and need your service you find a way to deny my claim. Needed you for my busted water heater. And apparently you don’t cover water heaters. I will tell everyone I know not to waste their money with you guys. Total scam and rip off.

I would like not to have waited for two days and a weekend, for a total of four days before the serviceman arrived. There was a problem with my HVAC unit. If it was as cold the whole wait time as it was the day I noticed the problem, I would have been in peril. I may have gotten too cold in my own home. I do understand, however, that COVID 19 causes delays.

I received excellent service. I was quite worried as I am single. However I was placed at ease and the technicians explained the issues and repaired the problems quickly. Additionally masks were worn. Again, thank you for your assistance. I can finally relax.

Updated on 01/07/2021: Waiting for refund for the next (4) four years of my service agreements on two properties, along with documentation showing amount of refund per Philips promise, per phone conversation! Also, refund of expenses and labor!

I was having trouble with my heat not shutting off when it was supposed to and I filed a claim on Friday which happened to be New Year’s Day. And by Monday they had someone out here that was very nice and fixed the problem! I would definitely recommend this company!

Technician came in and went right to work. Found the problem and fixed it after discussing it with me. He also ran across some wires that did not look right and fixed that. I appreciate him going that extra mile. A good experience. I f the technicians are all like him, I recommend this company.

First time and great service! ❤️First time home owners and knowing we had warranty to fix any issue really helped out a lot! Called on Saturday and by Monday we had our issue fixed! Amazing customer service! I would definitely recommend.

You sent your repairman out, he diagnosed the problem as the motherboard. He ordered the part, repaired the refrigerator. We plugged it in while it was sitting in my driveway right next to the entrance to the garage. It sat there all night and the next morning when l went out to check and see if it was getting cold, the door was open I then propped the door closed and went to town. And when I got back the door was blown plum off and all bent up and warped. The repairman tried to tell me a whirlwind must have picked it up and dropped it. Now it hadn't moved from the exact spot it was in. There is no way a whirlwind picked up that refrigerator. My rose bush sitting right next to it didn't lose one flower. It pressured up from the inside and blew the door off. I had another incident where you didn't pay after telling me it was covered. It was my shower faucet.

It was $45 for claim, what changed? As a disabled veteran, it's not easy coming up with the money, since I'm on an incredibly tight budget....is a budget plan available by chance? I can't afford the full amount at the rate that you want me to pay...

Used my login info to make a new claim and it was pretty easy and quick! I received an appointment within minutes to resolve my issue. Would recommend. This is the third time I have used the warranty and was happy every time.

Our kitchen sink clogged but my wife finally fixed it after 3 days of trying and plumber was taking 3 days to come so I called and canceled. Choice has been responsive in getting us a plumber but was to take 3 full days (holiday weekend).

I think I got my money’s worth but the process was very uncomfortable. I was online completing the forms which is how I like to do business when just as I entered my phone number, my phone rang. It was one of your fast talking, high pressure salesmen and my experience went downhill from there. I wish I could have been left alone.

Lawrence took my info and told me someone would contact me within 24 hrs, which would mean by 10p next day. I had to shut off the main water pipe in my house. I had no water and labeled this an urgent matter. At 9a I called and no plumber was located to help. Rep said, "We will call you when a plumber is found." I still had no water!! Finally at around 1p another Rep said, "You can locate a plumber in the area as long as they follow the specific instructions." Why didn't someone tell me this at 9a? I did find a plumber and he came over shortly after I called. Once the plumber came he had to wait for about 20-30 minutes before someone would answer the phone. Mind you he had other calls to make. I was so frustrated at this point. Thank goodness for his patience. Why could you not find a plumber for me? Why did I have to do the searching? The saving grace in this situation is that his claim was accepted by you.

The customer service was very helpful and polite during my initial phone call. I was concern prior to my call but was made to feel comfortable by the customer service representative. I would recommend Choice Warranty to my friends and family.

When I call in my claim on Christmas day within a few hrs they had a technician line up to come the next day on Monday between 7am and 11 am. The technician never show up or called so I called the technician and got no answer and was not able to leave a message so I called CHW. They was not able to reach him so they line up for M&A to come out the next day between 3&8 pm. M&A called to let me know they did not have time slot for that time and set a time the next day.

Richard was very professional and friendly and knowledgeable, and thus he sold me on a policy. He was quick to make the connection and he explained things very patiently, and then he made it a great sales experience. Thank you.

Our technician, came in, recognize the issue, fixed it, all in a relatively short period of time. He was polite and professional, taking the time to make all co-vid precautions were followed. We really appreciated his attitude, ethics and work.

I've used my warranty 1 time for a wall oven. The faulty part wasn't available anymore, so had to find a place to send off and rebuild. Took some time, but was fixed. Other companies would replace appliance if parts weren't available. I recently submitted a claim for my stove top. If this experience is better, I'll up my rating.

Working with Luke ** was great. He could tell that I'd had similar coverages before and appropriately deviated from script to answer my direct questions. He applied appropriate closing pressure and managed to upsell me into a 6 year plan convincingly.

I called b/c I saw your Ad online. While speaking with the sales rep he advised of all offers, which I purchased the total Plan. After the purchase the salesman proceeded to advise me on a 3 year option which I respectfully declined. That did not stop him, he proceeded to tell me how “he know I will need this plan, etc.." I declined again but he still did not stop, telling me how I would be spending $ on appliances etc, I eventually had to hang up on him.

I’m very happy with Choice Warranty in the handling of the repair to my HVAC unit during the holidays. They were responsive and friendly getting my repair approved and selecting the company to do the work. I was apprehensive about the company after being told by a friend that there were a lot of complaints filed against the company.

I was able to get quick and efficient service that resolved my issue in less than 24 hours. I was also being kept informed throughout the process via email notifications. Assigned technician did reach out promptly and did a great job.

Adam ** was very professional. He was informative as well as a very good salesman. I felt informed and safe with my decision and I think Adam helped with that. I think he guided me to a plan that would benefit me the most.

The service person was very respectful, very knowledgeable, and extremely polite. He arrived within the time specified. He called when he was on the way and verified the address. He made a quick diagnosis of the problem and had the part he needed to complete the repair without having to come back for a second visit.

Want to thank Shawn for the professional way he handled my acct. and getting me signed up, look forward doing business with you over the years. Thanks. Great job, Shawn!!! Appreciate Shawn explaining the program in detail as far as cost and what is covered under the program and how it works.

So far I have been pleased with Choice's response. The repair/replacement has not been done yet, I will know tomorrow. Your man on the phone was very courteous and pleasant. I feel confident that my needs will be met.

I am satisfied with Choice Home Warranty. I have already 2 properties covered with Choice Home warranty and I have signed up one more. I talked to Mr. Andre ** and he offered me a very good quote which I could not refuse.

495 Garage people first experience. The tech didn’t do anything. Second tech Anthony is good. Garage door working but he did call saying I need to pay 45$ though. I had paid that on 12/24. Second visit was on 12/29.

It took 2 weeks to find someone to come to my house. The technician was great. 5 star... but disappointed in time to get someone to come. I just hope an emergency like heat or fridge out gets handled quicker. I had to follow up several times. The technician was communicative & on time.

I am not pleased at all with this experience. I was satisfied with the technician but I was informed that Choice Warranty would not fulfill the agreement to replace the water heater. My claim was presented to a case manager and I have not heard from anyone. The issue then, why do I need Choice Warranty if they cannot survey the customer in a satisfactory manner. Rates are paid every month, so I have upheld my part of the agreement. Then you need to uphold your part.

My experience with the process was very confusing. I received multiple emails and texts about time and day of appointment for the technician to come to my home. Luckily the company doing the work called and set a time for service.

I never once have had Home Warranty come through with assigning a technician. I have had to find them myself. Moreover, of the claims I have made half were never completed. I still have outstanding concerns within my home. I have sent emails and made calls. Each time they say they are working on it but I never receive any follow up. They have even stopped emailing the update saying “that they are working on assigning a technician”!

The plumber solved my plumbing problems but the verification process was horrible, this was my first time using my service and because I thought that it was a leak and it was a clog drain the service technician said that he can only repair the leak. It was very difficult to get authorization from Choice Warranty to get the sink clog done. I was on the phone being transferred over 3 times and was told 3 different things so because of this I probably wouldn't recommend this company to anyone else.

The tech was honest and fair with his review of the washer and is was courteous. Because of him being late he lower the price. Instead of 60.00 it was only 35.00. It was very appreciated by us. We appreciated it because we don’t see that kind of honesty in every person we deal with every day, thank you.

I feel like this is a never ending waiting game. It has been nearly two weeks and I have no answers. This has been very frustrating between being forced to find my own technician, and now having to be the middle man for communication. I just want a working microwave!!!!

I have still not been contacted by a service repair person about what I need. Not very happy about that. I do realize the virus has affected things but my area is moving and shaking. My call in went fine. But still waiting....

A/C was horrible, It took 3 service men to get my A/C up and going. I had to pay 3 service men. I was without A/C for the entire summer. And it was hot. The service was contracting the job out to other contractor and all they want was the service; I was outta pocket $1700.00 dollars. And I was very upset.

Wayne was the agent who helped me and was amazing. Explained everything and worked with me on getting a great price. Didn’t push to “sell” just gave the information and answered questions. This company just increased the amount they cover. No other company covers what choice does. It’s a great deal they offer

We have had to make multiple claims since having Choice and companies were quick to accepts claims and fix issues in timely manner. We have had other home warranty companies and this is best experience we have had. We would recommend Choice Home Warranty company.

Each time I call Choice Home Warranty I am helped by kind and qualified employees. Then when the actual workers come I am even more pleased. They too are kind and qualified. In addition, they are groomed and that is important too. Thank you!

Spoke with your agent Kendall yesterday. She was very helpful answering all my questions. Very knowledgeable and she helped me to make my decision to sign up with Choice. Hope your service is as good. Please pass this along to Kendall. Thank you.

My refrigerator was leaking so much that it was running across my kitchen floor. Couldn't wait for Choice warranty to find someone, so I found Watts repairs online. He came right out, found my problem, order parts, came back on Tuesday, made repairs and I paid him. Ask to be refunded and couldn't be refunded. Had I waited on Choice Warranty I probably had to replace the floor.

Very professional and kind. Explained the problem and how they are going to fix it. Very thorough. Would highly recommend Steven to anyone who needs air conditioning work done. Did not rush, took his time and made sure everything else was working properly as well.

Technician came out collected service fee then left have to wait another 2 weeks before oven is repaired because he said it needs approved. That’s garbage and a waste of technician's time. It was an easy fix and now we can’t use our oven for 3 flippin' weeks. This warranty is a joke. Very mad customer!!! And technician came from another town 40 minutes away!!!!

Provided us with excellent service and was very efficient, easy and fast with the repair to our hot water tank. Highly recommend this company. Their response was very quick and they understood the gravity of my not having heat in my home.

I highly recommend you to all my family and friends. You have been a lifesaver for us. Excellent service and fair. The contractor sent out was on time, honest and very professional. The pricing is overall worth the service you provide and is a very reasonable and also most affordable compared to other companies we have used in the past.

Furnace went out Christmas Eve. It took about a week to get it fixed. Considering they had to: 1) determine cause, 2) order parts, 3) install new parts and 4) it was over Christmas/New Years Holidays, I felt they did an excellent job.

This instance was a good one, helpful rep, prompt support of canceling 1 claim and creating a new one...not always. You pay monthly, but are often slapped with ridiculous limits, still paying a trip charge; and yet needing another independent repair company, to do something sometimes minor.

The technician was very nice and helpful. He was courteous, friendly and went about his work. Very nice gentleman, would have him come to my home again if needed. He was neat and clean in his appearance. Thank you for referring him.

It is a quick and easy process. I filled a claim online and was notified the next day by Choice. That same day I heard from the plumbing company and within days a plumber was at my house. He explained to me what was going on and assured me everything would be fine. He explained that my plumbing issues would be covered and that he would submit the paperwork to Choice. It was approved and now my plumbing issue will be repaired.

The technician who can put was great. He’s ordering our parts on Monday, but no heat for another week. CHW states “All components and parts of the following systems: Ducted Central Electric Split and Package Units, Forced Air (gas, electric, oil).” We need a gas valve and “it’s not covered”. I am waiting for a case manager to contact me. I guessing because it’s a $750 part they are claiming “not covered”. If this is not resolved I will NEVER buy a warranty from this company again. I will warn everyone I know not to either.

The technician arrived promptly wearing a mask; he was careful to social distance himself throughout the service call as was I. He introduced himself. (His van did not have a business logo.) After inspecting my unit, he quickly and efficiently replaced it with a new one. However, it is not the same brand, but does have the same 1/2 horsepower. He cleaned the area before leaving. He was courteous and conducted the business in a professional manner.

Haven't heard from contractor or CHW. Been before Christmas with no results. Electric bill continues to increase. Contractor came out work on unit. Turned unit off. Put thermostat on Emergency heat. Said he fixed it and would contact CHW to see what needed to be done. Still no help. This is third time we have called about the unit.

Answered called on point. Haven't had service done yet. Waiting on a technician to get back with me on my claim. Will give comments when service is rendered Thanks again for being there 24 /7 a days a year. P.

We hadn't used our Choice Home Warranty yet (we had issues with a different warranty company in the past), but Choice did a great job!! They took my claim online, and they sent Next Level Plumbing and Drain within 12 hours. I was pleased with both companies. Terrell snaked our drain and fixed problem within 25 minutes.

I am only giving the five stars to your contractor Degree for being on time, explaining to me the problem which was a leaky inner coil on my heat pump. No stars for Choice Home Warranty who denied my claim stating it was leaking from rust and corrosion on the inner coil. Degree told me and your adjuster Shauntel ** that there was no rust or corrosion and that my unit was 5 years old and there was very little dust inside which would not have caused the leak.

Choice is extremely responsive. I put in a claim at 10.30pm and the plumber came in by 11am the next day. The plumber was extremely professional fixed the leaking flush. In addition, he also inspected other toilets and ensured there were no other leaks. Extremely thorough in his job.

Great technician. Very informative and met our needs. Highly recommend, and helpful with our furnace issue. My heater stopped coming on, after getting very cold out. Technician contacted us quickly and came as expected. Was able to identify the issue to order parts needed.

Called early morning to cast a claim. Recording said due to COVID ?? longer than normal wait time to get call answered. So gave option to leave phone number for a call back instead of holding on. Call placed was about 8:30am. By 3:00pm... no call back. So, I called again .. Got someone within 5minutes and claim put in. If I did not call back, wondering if I would ever get a call back from first call?

Very please with the service I received and the person was very professional and communication skills was well understanding because he answer all the questions I asked and gave me tips on how I can continue keep my washer and dryer in good condition. I would highly recommend him to do other jobs.

My claim was processed very quickly and currently waiting for a service technician to call to fix my kitchen range problem. I am quite sure a reputable repair/service technician will be dispatched to my address soon considering the time of year.

CHW has been prompt to respond and dispatch technicians to my issues. I've had to utilize these coverage twice and both experiences were great. The Technicians were knowledgeable and fixed the problem, also the customer service agents I've spoken to were professional and didn't drop the ball.

I've just signed up for this warranty. Ali (representative) was very pleasant. I have yet to see that what I was told will, in fact, be honored. These are the quoted issues: Total plan @ $480.00 a month for 12 months; 13th month free; $65.00 service fee; Replacing freon in a/c is included; $42.00 monthly charge; starts on 30th day from call.

The sales person, Terry that set up my policy two days ago was very pleasant to speak with, patient and helpful. I hope the rest of my experience as a customer continues to bring forth such pleasantries! Though, I received a follow up call the following day, which was New Year’s Day, from a customer service representative and this young man wasn’t as patient or as considerate as Terry was.

Mr. ** with W. TN. HVAC worked very hard trying to find the stoppage. He is an experienced professional. I am hoping he can fix my issue, under my warranty. Since the sink was in working order, I sent in the home inspection, please approve Mr. ** to reroute the drain pipe and meet it up with the tub drain pipe, fully covered.

Michael was professional and helpful. Knew all the details and answers to questions asked. Very satisfied. Will recommend to others. Compared pricing with other companies and Choice was best. Option for multi-year plans was what we wanted and Choice has the best multi-year options and significant cost reductions to do that.

Was needing some help repairing my whole house humidifier. The claims specialist that helped me find what was covered in my policy. Was professional in every aspect and friendly. Together we discovered my humidifier is not covered under my policy. I'm grateful he had the power and knowledge to handle my call. Most places transfer you around to different departments because they don't know the answer. I wish I could remember the gentleman's name. Thank you again.

Vendor concluded replacement. Received notification for $249. When I wrote asking case manager to review, per your record case manager assigned on Dec 3 never contacted me until Dec 28 after I called in three times leaving two VM. When she contacted me I was told per your policy the replacement cost was only partial not full. I asked her to send me particular policy in this regards. She never did. After threatening I will switch my policy after this incident I was told a managerial review was suited for 359 - all verbal never in written. Until today when I login I cannot see this conversation recorded nor number confirmed yet I ly one line saying check to send. Without know how much I was granted I contacted local vendor with minimum cost 419 I paid and replace schedule next Monday.

Received call after I’d started application offering a better rate. Representative was professional and helpful. He answered my questions and sent me the policy via email. Rate was good, I was given one free month and service fee is reasonable.

My rep Gus ** was very helpful and went above to answer my questions. I had questions on what was covered and cost. He was able to work out a deal that worked for me. I referred my real estate agent too. Thanks.

Tim was very thorough with his findings and what we as home owners could do to help our situation. He called before arriving so we would know who was coming and what time he would get to our home. We greatly appreciate his Hospitality and attention to detail.

Choice response time was within 24 hrs. The repairman Monty from Appliance Medic was professional, courteous & very thorough. He took the time to show us where the problem was and advised us of the recommendation. We have been a Choice customer for a few years & are pleased with the service.

Called with no hot water and we understand it is the holidays but 3 days with no call, not even to schedule something for next week. This is our first claim and so far wondering if it is even worth it.

The tech was to arrive between 11-2 on date of service. However did not call and check to see is much later, over 3 hours, would be okay. I of the two items that we in need of repair was fixed and the second is being checked for manufacturer warranty. Certainly hope that we do not have to pay for another service call because of the manufacturer warranty.

It was easy to make a claim online. I was contacted quickly. The contractor that came to my home was professional and has appeared to resolve the issue. I would recommend everyone to purchase a home warranty. I have had two with Choice and have had success both times.

Submitted a request online and the tech was here within 4 hours. Furnace is working perfect now! I highly recommend this company. Great job!!! My tech John was thorough and explained the problem. We only had to pay for the service call which was only $85!

Your sales representative was acknowledgeable, and pleasant. The one thing I do not like is I had to make my decision right then and there in order to get the New Year offer. However, I did accept the offer a little time to decide would have been good.

Excellent service on my first call. Thank you....Glad I took this service. Without it I would be spending a lot of money....If someone asked me about your service I would tell them Choice is the best Choice! Keep up the good work...

Customer service was friendly and she took all my info and my wait time was not long at all. Already have someone coming to check problem within a very reasonable time and hope to get my plumbing resolved. I hope for no more issues after that.

Told not covered. Warranty copy shows included. Cannot operate switch to turn on bathtub. Plumber looked. Let Choice know of problem. He cannot fix. Need other service person to fix/ Waiting for response. Other services performed were excellent. Awaiting installation of toilet.

I purchased a Home Warranty so I wouldn't have to worry about unexpected issues. When my water heater's thermostat went out, I looked in my brochure and verified that it was a covered item. I did not read through the entire brochure until it was brought to my attention in an email that CHW would not cover my water heater issue because it was an 80 gallon tank, and CHW only covers up to 75 gallons. I purchased the home with that tank already installed and had no idea that my warranty, of all things, would be the problem later on. It truly irritates me seeing the water heater as a "covered item" when I got screwed over by the fine print and had to come out of pocket for the replacement parts. Had I known something as silly as a 5 gallon difference was going to be an issue, I probably would've sought a different company for my home warrant needs.

After moving into our home less than a month ago we began to have a plumbing problem. I was ready to call a local company when I remembered that the seller of our home had included a CHW warranty as part of the sale. I contacted them and was treated courteously. The representative I spoke with said I would be contacted by a service technician within 24 hours. It only took a few minutes before I heard from the plumber CHW had contacted to help with our problem. Within 24 hours our plumbing issue was fixed. Thank you for great service.

When I have had a big project I was told it was not covered. When I wanted to meet with a supervisor no one ever got back with me. I paid for the air conditioner to be fixed because it was 100 plus degree days.

My first claim with Choice Warranty was 'painless'! A very efficient representative took my information, asked for a description of the problem and within 5 minutes or so I was told I'd be contacted within 24 hours by local company; and I was. My repair was made a couple of days later; very happy!

When I called Choice Home Warranty The very 1st time they were very professional and courteous. I was having problems with my refrigerator and I need some help right away. They got someone like that next morning they were on it but I needed help right away so my food would not spoil. I called them again and they understood. Still professional and went above and beyond to get me an appointment sooner. They did explain it was very busy and asked me to see if they can get someone sooner. I got the call and they came out to look at my refrigerator. The end result, they said that I was approved to get my refrigerator. Unable to be repaired I am getting a new refrigerator. Good job!!

Overall experience was satisfactory. Sales person seemed to get an attitude when I asked that he stop trying to sell me the VIP program. The call ended abruptly prior to him providing his contact information. I called back and left a VM for him and yet to receive a return call. Thought his behavior was a little unprofessional. Hope this not an indication of what the future will be with Choice.

The plumber was very prompt in arriving on time. The electrician was 5 days early which was fine, I would have appreciated knowing beforehand. Always best to verify appt. with actual vendor if possible. This is the end of my review.

Electrician was on time (actually early). He was knowledgeable and courteous. A total misunderstanding of the problem led to a denial by CHW. I couldn’t get an answer for 2 hours, waiting on the paperwork to “flow through the system”. If I wanted electricity in my Master bedroom, I had to pay myself and then appeal! This was not what the representative interpreted it to be thus denied.

The gentleman who came to check the washer knew immediately what the problem was and said it would be up to company what the solution would be. He was very good. He was on time and very neat. The company followed through quickly and I have already ordered the new washer.

Fast response, Professional service, easy to work with and fast approval for claims, I’ve been a customer for many years and I have been extremely happy with the service and customer service I have experience, recently I was approved for a new air conditioner and I was extremely happy to be a customer.

Marcus was very helpful and also helped me save additional money. Very pleased with the service, another reason why I came back to Choice Home Warranty. I would definitely recommended choice home warranty and will be sure to send them to Marcus.

He was prompt and courteous. He looked at it and told me that he has to call his boss and he or they will get back to me. I forgot to put a claim for my bathroom exhaust and he told me to add it to the other claim.

Your representative came out in a very timely manner. My furnace is less than a year old and the technician quickly diagnosed the problem which was it was not connected to the propane. He suggested I call the ones who installed it since it was still under warranty. He also said that if they would not or could not do the job that he would be happy to take care of it.

Prime Time Appliances came out and fixed my dryer in less than an hour. I was so stressed because it was December 30th and I thought They were going to say they couldn’t do anything until after the new year.

The Tech checked out the refrigerator and explained the problem in terms I could understand, which I liked that.. But he still needs to replenish the unit with the new parts. I'll will review the Tech in more detail once that's done. Thank you, Bill.

I appreciate how quickly your consultant responded to my inquiry. He was extremely knowledgeable and professional. His ability to quickly access my needs and responsiveness to them was commendable! His pleasant demeanor ensured the purchase of the home warranty. He made the entire process painless and extremely easy! I love efficiency!

Our dishwasher was not working properly. The live agent took all our information and passed it on to the service man.. The service man was very professional. He kept us informed every step of the way. He was quick and efficient.

Carter was very polite and helpful. A great representative for Choice Home Warranty. He took the time to answer all my questions. I like what I read and was in the process of researching warranties when he called and helped me through the process with what I thought was a good choice. I was leaning between Choice Home Warranty and Old Republic Home Warranty.

My garage door opener stopped working. I contacted Choice Home Warranty and they set up a service guy to come look at it. He came to my house the very next day and checked out my garage door opener. The old thing is shot so he said it would be replaced and he immediately started looking for the item and it will be replaced very soon. I am very happy with Choice Home Warranty.

I have never had any dealings with Choice Home Warranty, but have had 2 other home warranty contracts, one good, one not so good. My background check indicated Choice Home Warranty was a reasonable choice and I’ll know after the first call, or 2, whether I made a good choice. The initial contact was good and Shaun made a very thorough pitch without being over pressuring. I feel good about the purchase so far.

Our dryer was squealing like a banshee nonstop. The repairman who had fixed it for lack of heat and other times was quick, found the only roller not previously replaced in the last year and we can now can watch tv and and dry at the same time again. Thank you for your good service people.

We had a great experience with Brad from Blake's heating and air. He was polite, friendly, efficient, and we would recommend him to anyone. Most importantly our problem is fixed. We will request him for future service requests. He didn't treat us like a home warranty customer but a customer of Blake's heating and air!!! Thank you.

I was surprised at the rapid authorization and reimbursement process. It was all methodical and done completely online. It would have been better if there had been some inkling of human interaction and involvement. I am happy to be getting my washer fixed.

Warren ** is a very patient man and was a pleasure to do business with. These guidelines was what was going to make me find someone else... too many e-mails and phone calls and text messages too much! Thank you.

I thought my heating system was talking and started a claim online very easily and quickly. I got email updates about my claim and was also able to track the progress through the website. I ended up changing my filter to see if that would help and it solved the problem. Then I cancelled my claim through the email updates without hassle.

When we first contacted you, a technician responded and arrived as promised. He fixed what he thought was wrong, & said to called again if needed. His fix did not work. We called again prior to Christmas & were promised he would call but he did not. We did not expect him to come during Christmas week, but we DID expect a phone call - nothing - & we still have a malfunctioning dishwasher!!!

The failed garage door opener was completely replaced. Quick service and great work. Filed a claim online, within two minutes the appointment was scheduled, the technician also called and confirmed the appointment. The technician was prompt at the scheduled time, inspected the failed garage door opener, requested for few minutes for paperwork and to get approval. Approval email was received in about 15 minutes. The technician replaced with new garage door opener and hauled away the failed. I had to pay just the service call fee.

The company sent out was a joke. Please do not use them again. Company is Zatro. Cheryl was very helpful in helping me understand how a dryer replacement works and that all appliances are handled differently. I appreciate her trying to get me more $$ towards a new machine.

When my appliance was not working properly, I put in my claim, shortly after was sent an email about when someone would arrive, then contacted by the technician a day before arrival, when he arrived he diagnosed the issue, very professional & honest. This was a very quick & efficient claim process.

Very professional guy. Courteous and efficient. Very neat in his work and respected the household by wearing a mask. I would recommend this technician for future work in an instant. So to sum this up this company get an A plus.

Put in a claim and someone was out the next day to fix it. Just Better heating and air conditioning was the company that came out. Their repairman was very nice and professional. Would recommend them to my friends. Choice warranty has always been there for me. No delay.

Choice was incredibly responsive and a technician came to my house the same day! The washer was fixed on the spot and parts were ordered for my dryer immediately. The technician was professional, polite and a subject matter expert in the issues at hand. Thank you Choice!

As yet the dryer has not been fixed, but the technician has been responsive and kept me informed about where we are in the process at every step. Choice has authorized the repair and the parts have been ordered. I do anticipate the repair being completed in a timely fashion.

Very happy with my experience. Prompt response even though it was a holiday. Technician called for earlier appointment than scheduled when he had a cancellation. He wore a mask and was personable and fixed my issue. Would recommend Choice based on this experience.

The man who repaired my dishwasher did an awesome job. They were polite, professional, and very helpful. My machine is 21 years old and he was able to repair it. He left me with his card and recommended that I call you again if there were any more issues with it. I would highly recommend your company because I have had many other issues with other needed repairs and have always been satisfied.

I have had a home warranty for over 30 years...Two years ago I made the switch to Choice after having issues regarding coverage from my previous home warranty company...Not disappointed at all with Choice...They have been very responsive and professional...I now know why they retain the #1 ranking among the home warranty companies.

He was able to fix my heating unit. He then had to come again on another day to fix the rest of the unit. I did have to rearrange my washer and dryer because he stated that he couldn't get to the heating unit.

The gentleman was extremely nice, clean, conscious of cleanliness and cleaning up after himself. Only thing was it took several days but it was over Christmas week. Him did tell me I could have called because he cancellations the day prior. Good to know.

The tech you had assigned to check my refrigerator was supposed to be at my house on 12/30/2020. He neither came or called that he wasn't coming-very disappointed in that company, wouldn't recommend them to any of my friends. Hope you can find a more reliable tech this time..

The gentleman was very professional and spoke all in terms that I understood. He checked out the appliance and knew that some was not able to be ordered or replaced. He knew what he could order and probably be able fix the problem.

Very good service from A1 Roto Rooter. They quickly fix the problem with the leaking toilet. It did not take them long to fix it. I am glad it was fixed on December 29th because we have had bad weather since. Thank you also to Choice Warranty for your Prompt service.

I was very surprised to have a call from Tony C. Choice just gave me something to celebrate in the New Year!! This senior is happy!! I am so happy that I found a company that has rates and customer service that works!! Thank you and goodbye to my last warranty group!!

Put in a order late last night. It is now the following day at 6:13 PM and still have not heard anything from a technician. My heater is still out. This is the second time I have used Choice Home. Maybe it’s because of the pandemic

I've been waiting over 30 hrs and my basement sinks are still flooding over! No one has contacted me. I've called 5 times and still no one to help! I believe I will have to cancel and take care of it myself! This is not good at all leaving me out to dry!

Our technician was articulate, professional and did quality work. We were pleased at how quickly CHOICE got someone here. We would recommend both CHOICE and our vendor. This was our first experience with CHOICE and it was good! We hope we don't need CHOICE further but know they are there if we do. Thank you.

I can tell you I had Choice in the past and they are awful to work with if you have a problem. I was looking for a Appliance Warranty and consumer affairs only gave me Choice Warranty and no one else in order to compare. Not right.

The agent did a great job of explaining the coverage 5+Stars. Thanks. Plan is within my budget and covers all the described by the agent. Thanks for your help. Spoke clear and direct. You should give him a raise. Thanks Again.

Wasn’t able to correct problem on initial visit, awaiting verification from CHW. However instead of charging $75. I was charged $77.50 from my bank statement. I wasn’t told there was a service fee charge! The plumber will be returning in two days to correct the problem with my heating system.

Alan was very easy to work with. Most importantly he was able to get me the best deals available. He was easy to understand and communicate with. Thanks Alan for the excellent coverage and service. Have a happy new year.

Very happy with c/s scheduling an appointment so fast. The repairman called before coming and pinpointed the time of his arrival. Very prompt and polite. At his arrival I felt secure in knowing that he would be competent in solving the problem. Very knowledgeable of the brand. Immediately he diagnosed the problem and other possibilities that might interfere with dryer not running up to capacity. I am impressed with CHOICE ALREADY. THANK YOU for your service today. Will tell friends about this company.

Andrea was very helpful when we spoke about my contract purchase. His explanation of the contract was clear and concise. He was very nice. His customer service skills are awesome. He is a credit to your company. Annabel **

I was denied cleaning of my air conditioning drain which is clogged. The gentleman told me it needed to be done and you refused me. I'm very disappointed and decided to go back to AHS as soon as I can get my refund. Which I hope will be soon.

The technician that came to look at our leaking hot water heater was very professional, friendly and knowledgeable. Unfortunately our policy did not cover replacing our water heater but he helped us decide what to replace it with and made arrangements to return the next day to replace it for us. Highly recommend.

Unable to resolve condition. Was advised that they would have to do additional work to find where problem was, didn’t have equipment needed at the time. Tech advised would contact office which advised would be a charge for additional probing since my policy didn’t cover. Advised couldn’t afford charge for additional investigation into situation.

Very pleased with service. Would recommend to others. Prompt service. Quality tech knowledge. Appreciate the concern for my issue. I have an invalid spouse but Choice made sure the technician served us first thing that morning. I am new to the company. So, your service speaks volumes to me. The patience and tenacity of the technician are rare but it is a demonstration of great customer service.

I really like the young man that came out to my home. Very knowledgeable about what was going on with my dryer. I thought that it was my heating element that burned out and to find out it was my thermo.

Since September 2020 we have tried to get our dryer & stove worked on & as of December 2020 & about 45 hrs on phone 6 different people coming to fix our problems we think are stove & dryer were fixed. Over holidays we had to use a extension cord from dining room to work stove & only person that I give 5 stars to is Jamie **. She took care of us, we paid for service & hopefully we will get paid.

I started my claim on Nov. 30 and finally was fixed by Dec. 28. We had a technician that was unreliable and trustworthy. He did not show for 3 or 4 set appointments and last we heard by you he was still waiting for a part that we found out was not needed. I finally got a technician and company and technician that knew and fixed our problem.