Choice Home Warranty Reviews

Was online and as soon as I listed my number they called immediately. That was a tad scary to know that you are, looking before it's all find in they called. I chose the plan full plan. Now waiting to get confirmation or policy.

I received a call from Mark after looking into home warranty companies on the net. He answered my questions and was personable and professional. Then I received a follow-up call checking to see if I received the email of my contract. I appreciated this because it ended up in my junk file. So far so good.

Our technician was fabulous - I would like to give him a “10.” Choice left me hanging the appointment was between 3 and 8. That’s a long time to ask someone to wait at home. But then they never showed up, not an email nor a phone call. Extremely rude and disappointing on Choice's part! But technician was excellent!

He was early, and got right to it. It was fixed and back going in less than an hour! This was fantastic service with a friendly worker. I would highly recommend them for plumbing needs in the future. If you need something done, Final Touch are the people to call for plumbing needs in the future.

Bustamante door technician provided excellent customer service and was very quick in fixing the issue. For his promptness, customer experience and understanding and solving the problem so quickly I give him 10/10. I would strong recommend him to other customers facing issues with the garage.

It was determine that it was more cost effective to replace the dishwasher. The determination was made within hours of the technician reported to CHW. Received an email and phone call informing me of the monies offered for a replacement. Accepted the monies and purchased a new dishwasher.

The heat would not come on but the fan would come on. The technician replaced the thermostat and now it works. I am very pleased with Choice Warranty. The address was at the home our daughter lives in but we have the Warranty on the house.

I filed my first claim this week and had a great experience with both Choice and the technician that was sent out. He was on time and stayed in touch with me letting me know exactly what was going on. I would recommend both Choice and the technician who came out.

I have already responded to your “choice” of handling my service call. Your so called choice IS a breach of contract. The technician did a good job, and did his best to clean and adjust the two thermostats. We are going to try this fix. If it’s not to our satisfaction, you will fix or replace my water heater. If you can’t honor our contract, you WILL refund my money, I will take my business elsewhere. If that happens, I will spread the word about how you, hound a customer until they sign and pay for a contract, then won’t honor it.

I were informed to sent my receipts from having to get my own Water heater installed to (Mr. **) the case manager at Home Choice Warranty’s and I were never refunded my money. Could someone please help solve this situation. Thank.

Not only did you falsely claim the cost of repair was higher than replacing my refrigerator (it was not repairable) the money you sent me to replace it was outrageous. I will never renew my 4 policies or refer my Realtor clients to you. Your manager agreed yet said that $700 was the best he could do. This is nonsense. The new unit I bought was $2,100.

I was interested when I saw your information on Facebook so was filling out the app when I received a call from Leon. He was very clear and answered any questions but I wanted some time for us to review it more completely. Then I called back Charlie ** later in the day and he was equally helpful and we signed up for the 3 year program. In the meantime I talked with one of our sons and our daughter. They were impressed too so you may hear from them also. We had a Home Warranty when we first moved here but was not completely happy with their program and stopped it. Yours did appear to be more to our comfort level, price wise, etc. Thanks..

Drain Pump leaks. Repair work has not been completed. Will be done, Monday 23 November 2020. At this time I cannot give a complete opinion on the work that needs to be done. First inspection of the problem has been very satisfactory.

Latasha ** was great to work with! She explained and compared and answered all my questions in a clear manner to where I could understand as a first time homebuyer. She was able to provide me with great discounts and didn't pressure me into anything I wasn't comfortable with. Thank you for the great experience!

It was difficult to get the service provider to confirm a date and time to service the repair. The service was good when the appointment was finally scheduled. It would be easier if the provider schedules appointment with first call rather than after several calls.

I called you and the same day someone came to look at the stove. He declared it dead, cost too much to fix. I was given one price but refused. My son and I went looking for a stove and found one. Though it is not as nice as the original one and you did not pay for the whole stove, I am still happy with the service I receive when I call. Everyone is really nice there and helpful. Could not ask for anything better I dont think.

I will never ever recommend this company to anybody.... I was told this was NOT an emergency... Almost 1 week NO hot water... Plumber that was given order NEVER called or showed up.... From customer service to Kelly in office this company will not be getting my business for much longer.... Very disgusting and dissatisfied.

Agent was very pleasant and informing. Filled me in on the benefits and costs. Explained the options available. Offered me cost discounts and options for multi year plans. Waiting for my Home warranty agreement. Can you tell me when you will send it to me?

A serviceman from A & C Heating & Cooling found the problem was the thermostat. It took him about 10 minutes to discover the problem and maybe 15-20 to remove the old and install a new one. He wasted no time fixing the problem and then gave clear summary of what he'd found and what he'd done to resolve the problem.

Just purchased policy - rates were extremely competitive and company is rated number one with Consumer Reports. Offered multiple options to further reduce price but with no pressure by sales rep to pick one or another. Chose the best option for me and we were done.

TJS Enterprise - They came on time and respectfully wore masks and shoe slippers. They fixed the toilet and the kitchen sink and left me with some suggestions to avoid problems in the future. I am very happy with their work and would recommend them to anyone else with plumbing problems.

James was the best plumber I have ever had do work for me. He was professional, clean and covid protected. And not to mention a very nice young man. I never witnessed a plumber working so clean on a toilet stoppage. He left the bathroom cleaner then before. I highly recommend him.

Jake contacted me on November 5 about renewing my contract that was expiring soon. I told him at the time that it didn’t expire till April but he said, "No. It expired in November." He convinced me to take it out for six years, which I did but now looking at the contract it says it doesn’t expire till April 12 of 2021. This was a lot of money to put out six months ahead of time. I feel like I was misled on this. I have emailed Jake and waiting for his response.

I received an email indicating my time was 3-8. This was great as I don't get off work until 2. The morning of I received an email around 10 am indicating my time was noon-2 and needed to confirm by 9 or would be cancelled. The time on it was 4 something the day before but I did not receive it until the next morning. I called and explained I don't get off until 2 and could be there by 2:30. The gal on the phone indicated she would put a note on my file. Her tone of voice was not at all friendly. I then received the email around 12:45 indicating the technician was on his way and if no one was home the visit would be cancelled, that this was the time reserved for me. I left my office and was home by 1:05. I emailed at that time to let them know I was home.

Drew was very knowledgeable and completed the job well. He spent time making sure the problem on the toilet stoppage was working fine. He also advised on several questions I had about other service work. Very impressive all-round service company.

Great sales presentation. Now let's see if you can deliver on the promised level of care should we have a need. In the past we've found this not to be the case. Our level of trust in CHW needs to improve and we hope it will in the future.

I have not heard anything about a tech coming. Or it would be five stars. I think the people who I have talked to are very good. Thank you. That's all I have to say. I hope you get a tech so thank you.

We had a serious water heater gas leak for which it took 5 days to get service and then they missed appointment until following day. This type of service is totally unacceptable. As a result we are considering canceling our coverage because we have had past claims issues as well.

Very poor service with Choice Home—the vendors they use are not real companies! I have had several problems with vendors coming out and they do. It return. I pay them get no receipt and end up doing new claim. Please contact me.

We had a leak under our sink in our bathroom. This was our first occurrence since purchasing a home warranty with Choice and we couldn't be more satisfied with their response in getting our problem resolved. They were very quick to get someone here to get the problem fixed and although the plumber had to come back a second time to get it repaired they were very responsive and courteous. We would highly recommend Choice to anyone considering purchasing a home warranty.

William from Towne Lake Heating and Air was amazing. He was there at the time he said he would and fixed the problem in about 10 minutes! I would recommend! And Choice Home Warranty was quick to get my claim in for the appointment and get it fixed! Thank you so so so much!

Mr. Troy ** was very helpful in renewing our yearly policy. I had gone online to see the cost and had decided to shop around. Then, Mr. ** called to follow-up with my inquiry. He got the yearly cost down by almost half. It was great!

You're asking me for a review. I cannot do that because nothing has been done other than insulting me with a check for 169.99 for an item that to replace is costing me almost $900.00 and also the service charge is supposed to be 65.00 and I was charged 85.00. What's up with that? So before you come to me with contract items. PLEASE CANCEL MY INSURANCE. YOU HAVE ALREADY TAKEN 1008.00 FROM MY ACCOUNT and you are no longer authorized to take out the second payment. So cancel my insurance immediately. Your advertisement is misleading!

Noyes Appliance repair was professional & polite. He obviously knew what he was doing. He came a day earlier than originally planned & let me know when he would be there. I would call him again even if it wasn't on my home warranty.

I paid $60 yesterday for absolutely nothing. Just to be told I have to wait 2/3 days to see if Choice approves me a new faucet. After paying $45 dollars a month for years and $60 for a service call why do I have to pay to replace a leaky faucet? All the money you have from me and this is how I'm treated!! It's a shame....

Request for Service Call was confirmed almost immediately. Then, call was received by the Servicing company within 5 minutes. Service was provided on the same day within just a few hours of service request. Provider called when he was thirty minutes out. He was knowledgeable and discovered the issue almost immediately. Made the necessary adjustment and completed the service. This was the first time we had used Choice Home Warranty and was impressed with both CHW as well as Aaron Garage Door Co.

Microwave was inoperative so Choice Home Warranty sent Professional Appliance to check why it wasn’t working. They found 2 parts defective. Choice Home Warranty elected to replace the microwave by offering a sum of money sufficient for a replacement that’s comparable to the one broken. We are completely satisfied with the outcome on both Choice Home Warranty and Professional Appliance.

The gentleman that service my Furnace call was professional, he knew his job, and told me exactly what the issue was. He was in and out of my house in less than 15 minutes and he wore his mask and feet covering when he came in the house.

Mendez heating responded quickly and took care of my heating issue. I would recommend Mendez Heating to anyone with a heating issue. Quick response and very polite. Happy with service and technician, he made sure I understood the issue. Great service.

Our A/C was freezing up and not cooling. Choice home warranty sent a technician the following day who resolved our issue. We will be renewing our contract with Choice Home and our experience with them has been excellent in every way.

I am pleased with my Choice Home Warranty. The claims process is super easy. It takes about 5 minutes to submit a claim. I was notified by Choice Home Warranty in less than 2 hours of my repair appointment time. Impressed!

I am not pleased with the service I received. I made a claim over 3 weeks ago. I am still waiting for my refrigerator to be repaired. I had to change technicians because the first one said they were coming for 3 days straight. Never called when he didn't show up. Very disappointed.

We had a leaking sink. Tech could not replace the hose in the faucet but offered an upgrade which was just what I wanted. The only complaint is he took the old faucet with him. It only had a bad hose which I could have replaced later by contacting Moen. Tech was courteous and knowledgeable and did a good job though.

Claim denied for a covered item. Technician identified a faulty switch but repairs were denied when he called Choice Warranty for approval. I am appealing denial of claim but have to wait a week to talk with someone.

Placed a claim online. Within 24 hours I received a claim acknowledgement and a claim number. I also received the name and phone number of the contractor to do the repair. I also received a time window and date for the repair. That time will not work for me so I will have to reschedule the repair. So far Choice Home Warranty has been prompt with their customer service, but I cannot comment on the repair yet because it has not been completed. The delay in completing is caused by me needing to reschedule, so I cannot fault Choice Home Warranty or the chosen contractor for the delay. So far I am happy and have no complaints.

We were alright with the process. We purchased the warranty. However, we did not appreciate the HARD upsell to 5 years and after saying "no". We were kept on the phone longer as Rep REPEATEDLY pitched- against our protestations- the 3 year. We almost cancelled the order.

The great sales rep. Adam and Bruce, I would def tell my friends and family about these 2 young people. So glad that I called them too. Look forward to doing business with them. Very friendly. Was told about all the money-saving deals.

Shortly after I contacted CHW on Monday, 11/16, I received a call from Youngs Water & Sewer to advise that they would be at my home on Wednesday, 11/18. They called the next day to say they had an emergency and would be over on Thursday, 11/19. They kept me informed of when they would be here which I thought was very helpful and professional. So at this time the work is scheduled to be done tomorrow.

The representative was very helpful, knowledgeable, and friendly. We look forward to our new home warranty! Having a company we can rely on is extremely important to us. Our previous company did not stand behind their word and we felt extremely mistreated.

The automated description choices provided for customers and techs to use to explain claims are tailored to make legitimate claims fall under exclusions. There is frequently no choice available to accurately describe the condition thus forcing the use of descriptions that are inaccurate or only somewhat applicable. These inaccurate automated descriptions result in the denial of legitimate claims, which if permitted to be described accurate would be accepted without need for appeal.

Technician came out diagnosed the problem as a switch: told me it will be here on Monday (7 days). I call the local V&V Appliance parts and service business and they said they have 100 of these parts in stock. This place is 5 minutes from my house. I can have my washer fixed days sooner; I don't understand why I have to wait 6 days for a part when it's here locally.

The Representative was professional, knowledgeable and friendly. He quoted great renewal rates for two homes with offers I couldn't refuse and will save me a lot of money for the next three years. I am very satisfied with your company and the services you provide.

Harry ** was awesome. He thoroughly explained all home items that were covered, how the coverage works, and payment options. He worked to get me the best price. He was courteous, patient, and well versed on all aspects of the coverage.

Parts will have to be ordered to repair the washer. May be here by the 23 of November. The Technician said that a couple of parts places were out of the part needed to make the repair. Technician said he would let us know something as soon as he receives the parts.

Excellent Service. Exceeded my expectations in all areas. Thought with Covid-19 & Thanksgiving next week it would be after the Holiday before they would get to me. Wrong, same day service and within hours. Amazing response & unbelievable service in hours. Nate from Certified Maintenance showed up before the 3:30 Start time. Was very Professional and courteous. Less than 1/2 hrs we have heat again. Choice Home Warranty is the BEST!!!!

I am a new customer and there is no work necessary at this time. The agent was helpful and negotiations went smoothly. I am satisfied with the coverages accorded to me and the price for such coverage. I would recommend this to a friend.

Cynthia was very helpful in this process. The coverage and price was very reasonable. I feel secure in the fact that my home will be covered the next three years. She was helpful in going through all my possibilities in obtaining the coverage I would need.

I have been a Choice warranty customer for four years. They are great. I submitted a claim for a broken ceiling fan Monday afternoon. By Tuesday morning the repairman was installing my new fan. The tech was friendly and professional. He checked to make sure everything was working properly before he left.

13 year old refrigerator keeps working like new due to the expertise of Edwin at Affordable Appliances. Edwin was top notch! He was accommodating, prompt, friendly and sincere. He even cleaned up after the repair. Just what you want in a technician invited into your home!

We were looking for a good price and a good policy that includes all that we needed, and I can say: It was an Excellent service. Todd is very kind and quick response. I found Good prices and advise to choose the best policy. I recommend him and this company. Thanks Todd. You are amazing!

I’m being harassed & not being provided services per the company’s promise! I’ve been given the run-around since April 2020 for a claim that Choice has consistently, intentionally failed to cover! Choice has ZERO issues with pulling payments each month, but they have 1000% intentions of paying claims!!! I’ve provided all that I could possibly provide for reimbursement, but Choice continues to seek ways to prevent them from paying the claim! Each time something is requested, it’s provided—-and upon providing whatever Choice requested multiple times, it only leads to them asking for the same information redundantly again—-or even more nonsense!

The plumbing contractor sent by Choice Home Warranty did a great job to fix our bathroom leak. The contractor was friendly and did a quality job. I would recommend the plumber and Choice Home Warranty to anyone. It’s a great service and great value.

Recently received quality customer service.... Asked detailed questions and received honest answers. Knowledgeable representative. He was very familiar with previous company. Gave me the answers I needed and knows covered items. Very pleased and excited to become a Choice customer.

So glad this is not an emergency - still waiting for contractor to reschedule appt and replied back to my message. There seems almost every time I put in a request which is often, there is a problem with CHW contractors. I did have few good plumbers contractors. These problems were before COVID started. Customer service staff are good and helpful. CHW need to screen the contractors.

Courteous, professional and no high pressure runaround. As this is our initial sign up we are hoping for continued positive service. Don couldn’t have been nicer and came forward right upfront with a deal better than we were quoted in the past.

Technician was assigned within reasonable time, Tech was able to check the appliance during a late hour within the assigned timeslot, who recommended replacement of the appliance. Slow to respond since then, have to call the company myself for further steps after filing the claim and resolution of the claim. Finally the claim was resolved within the acceptable terms.

Had a water leak behind the refrigerator and the tech that was dispatched had no problems fixing the issue in a timely matter. I would definitely recommend the tech and company again. They had great communication and were very professional with the calls before and after the job was completed.

My orders have been handled well but sometimes they take a while to find me a vendor. I wish it was a little faster. But the vendors who showed up were always efficient and gave me a lot of information to solve my problem.

Missing item in contract, that was promise by salesperson. I hope in future not going to any problem and everything go easy with this company. Thanks. I was recommended by my friend. This is my first experience with home insurance.

My opener was not working so had to call for service. Had good service. Had a hard time at first finding a contractor but did and they were great. Customer service seemed to be on top of it and that made me happy and pleased with the outcome. Thank you.

The technician was prompt- as a matter of fact he came sooner that the time slot initially given. The technician maintained social distance and wore his mask. He maintained a professional demeanor and provided his recommendations in which will further improve my current issue.

Dryer would not heat, started claim and received the reimbursement option. Dryer was fixed the same day. I had a question regarding the claim and sent an email to Choice, received a call within an hour and they handled everything wonderfully.

I had a problem with my pool. I got ahold of CHW and they scheduled someone out. He was here the next day and answered and fixed the problem. Extremely happy I bought from this company. I recommended them to my mother and her husband and they are now looking into buying one of there packages that they offer. Very satisfied customer.

The technician his name is Carlos with Advance Heating and AC Systems was very nice, friendly and courteous. He arrived right on time and went right to work diagnosing the problem with my system. I was pleased with Carlos and CHW at the timely manner they were able to arrive at my h some to help solve my problem.

Washer stop working when it goes into the Rinse cycle. All the lights are light up and the only way to reset everything is to unplug power and power back up. The rinse cycle may run again for a few minutes and then it will stop. Need to redo the power procedure again and bypass rinse cycle and manually go into spin cycle. Washing Machine requires constant attention when it goes into Rinse cycle.

The person was very kind and very knowledgeable. Took their time to help me. Very good person to have on your team. Very Caring, and sweet and kind. You can tell that this person cares about the customer and their job. Very good asset.

My experience was excellent. I put my claim online and got a response within a few minutes. The Technician who came was very Professional. He handled my problem in a very timely manner. No problem getting my claim approved. I will recommend Choice Warranty to my friend and family.

The technician show in the allotted time and went right to work. It could not be fix but I was happy with his honesty. Additionally it was easy to contact Choice Warranty and I was please with immediate response. Thank you.

I am VERY pleased with the service I received. The order notices were timely, even updates. Also very pleased at the speed of assigning a such an excellent tech (Tarquain **) from Continuity Appliance. He fixed the ice maker and was aware of engineering issues that has been identified by Samsung. He was also prompt and very pleasant.

Choice Home Warranty has been quick to respond to each call we have made. Unfortunately upon moving into our new home we have had three things pop up and each time the technician showed up promptly and helped us fix the problem. The $65 dollar charge is relatively little to pay when you have just moved in and things keep popping up. Great service, would recommend to anyone purchasing an older home.

I am so thankful even though it took 5 days being without hot water and the fact that one of your employees really worked at helping me get this problem solved asap and worked with me to help me out. The company you all sent ...were gracious to fit us in with their busy schedule on Monday after 1 pm they showed up and found out it had a faulty loose wire. Done after finding what was wrong and got us going with hot water after 30 mins. Thanks again...I am so thankful for your services!

13 months home warranty. Very well explained. Agent was very easy to deal with and gave several options for us to choose from. Was very well versed for the position he has and knows his product well. Was well pleased.

Updated on 11/21/2020: Although my issue still exists, I was very pleased with the professional who came to my home to address that issue. Joe with Rescue Rooter Pro was very polite, very professional and very knowledgeable. I appreciated him taking the time to explain things to me and answer the many questions I asked. He worked diligently for a couple hours trying to rectify my problem; but since that method was unsuccessful, he will try another option to hopefully resolve this problem.

CHW determined it was more cost effective to cash settle this rather than repair; however, the cash settlement was SIGNIFICANTLY less than our cost to replace a like appliance. Case Manager Nicole ultimately upped the settlement but still not to replacement cost. She advised they didn't have to replace like for like but just get us enough for a basic stove. Under protest we accepted the offer and had to put out more money to get a decent stove. After all of that, it was 2 months before they sent the check and then only after several phone calls. Very dissatisfied with this claim handler.

My heater had a dysfunction problem. The heat was not blowing from the vents. I contacted (CHW). The claim was denied for heater repair.. I filed a dispute and Lydia **, help resolve the claim denied. I would also like to thank Lydia **, for her kindness and understanding my current problem and granting me favor with the cost of the heater repair. I am grateful for her kindness. Choice Home Warranty value their customers and the customer service reps are understanding and treat me as a value customer.. I am thankful, (CHW) Rocks, Na'im **

A/C Stopped working (shut down). System had been cleaned about a year ago and a new coil installed. When I called the company that did the work, they refused to come back out, so I called Choice and they took care of everything!

Scott, with Rooter Tooter Plumbing & Drain Service, was on time and masked. He was friendly, very professional and knowledgeable. He did a great job and finished within 45 minutes. I would recommend his service to anyone with plumbing issues. I have mentioned Choice Warranty to others and I think one of my friends already signed up. Thank you for allowing me to express my experience. Stay Safe.

Well when I looked up your company online before I was even finish looking at your site a member of the sales team was calling me to give me info about the company. Yet when I put in a claim I can't get anyone on the phone that can help me. Choice sent this company to my house on 11/11/20. I waited for over an hour for someone to approve the repairs. Finally Choice set the repair man a text saying that the job had been reassigned. And y'all set me one saying that the plumber couldn't find a problem. I immediately gave y'all a call to tell you about the misinformation that I was getting. Miss Lina look it up ain't that the someone would give me a call within 24 hours. It has been almost a week and I still have yet to hear from you. **

We were informed that gas valve was bad, Tech didn’t know his job, another company came out. Valve was stuck, he tapped on it and issue was resolved, we paid $65 for service call & your company disapproved of work request because it was located in fire place, very dissatisfied & we CANCELED CONTRACT with your COMPANY.

Alan ** was very friendly and quick at providing service and registering me. Have not seen this fast and smooth service in a while. I moved from AHS to this as this is way more cheaper than that. The monthly fees is super low and per service call fee is also great.

The technician called and was able to come earlier than the original appointment time and day. He was very knowledgeable and very quick! We are totally impressed and Happy with the service from scheduling over the phone to the end results with the technician.

You have never sent a service man out here yet and my washer has been broke since the 13th so I’m not satisfied at all. If you don’t get someone out here soon I’m going to cancel my policy. I’m pissed.

My son dealt with the tech, who was very polite and efficient. I'm just happy I have an ice maker again after using trays for several months. I was afraid to have someone in with the Covid situation, but he wore a mask and maintained a safe distance. Very professional.

Everything has gone super smooth and has been super easy to work this Choice. I have had a few issues lately and we have been able to get everything fixed. The quickness is there and there has been no arguing back and forth either which makes me a happy customer.

The guys that came out to service our hot water heater were very professional, arrived on time, and also had their mask on. He explained the steps he took to find the problem and then explained where I understood what we need to do to fix it since it was an electrical problem instead of plumbing. I hope we can use them again if we ever have plumbing problems..

I had a great experience with this company. This is my second time using this company. I am very satisfied with their work and would recommend them anytime. A-1 Service and always on time. Explains what needs to be done so that you are clear on the service provided.

The service technician was knowledgeable & courteous. We are waiting for the part to repair the fridge. He was very conscious of safety measures-wearing a mask, etc. We are pleased so far. We will be glad when fridge problem is resolved.

Other than being late for the appointment, no proactive call to advise me of being late. Everything was great with the tech. From an overall perspective. It took too long from the time claim filed to the time the tech was appointed. Apparently not enough service providers in the area, for a timely response?

I have had your warranty plan ever since my home warranty expired with my builder and I have been pleased with the service. They come when they say they will and if something doesn't work when they leave they schedule to return in a timely manner. I recommend them to anyone looking to replace their expired home warranty plan.

The service contractor came out on time. Very friendly and clean. Wore a mask. The technician gave me suggestions on how to keep air flowing well in my refrigerator. I would use them again because of they kept me informed about what date and time they were coming. Also they asked me covid questions.

Jason ** did a great job diagnosing and servicing my water heater. He thoroughly explained the issue and showed me steps to prevent it in the future. I'd happily have him provide his services again. He also showed me another issue at my home unrelated to his service call that I greatly appreciated.

Very pleased with technician who came to service the issue with my fridge. He was polite, responsive and talked me through everything he saw and what he was doing to fix the issue, even gave me tips for troubleshooting in the future!

Very thorough and explained everything he was doing. Very nice and friendly. Would definitely use again if I have any other problems. Choice Warranty hasn’t let me down yet. Really glad I didn’t change companies when I moved. Was able to go with me. Thank you Choice Warranty!

The tech came in a timely manner. He went straight to work on our machine. Within 20 min he knew the problem and explained the process. When we were unhappy with the long period of time it was going to take he was on the phone trying to get a closer date. He was successful. He was polite. Explained the problem. But wasted no time. I liked that.

Broken valve on dishwasher. Tech was great, he diagnosed and fixed the valve in short order. He was very professional and courteous. I would highly recommend this policy to others for their home. Once again the CHW policy worked the way it was supposed to.

My experience was good. I went online, put in my request and Choice answered right away. They had an appointment within a couple of days. It was fast and easy. The company they sent was wonderful. The tech was very friendly and very thorough. He explained as he went. Very glad I have choice.

The technicians were on time for the appointment, Office people are pleasant to speak with. Did not take long to have the parts arrive. They schedule an appointment to install new parts. I would recommend a Choice Warranty, everyone, I know.

I purchased this warranty before I moved in new house. After around 2 months since I moved in, heater was not working even raised temp on thermostat. This heater was working well during the home inspection before closing. Choice warranty refused to repair it with excuse of "The furnace flue was improperly installed with an additional T". The technician dispatched by Choice diagnosed the problem was caused by normal wear and tear.

Very hard to reach a claim mgr but when I finally did, Ms. Peta ** was extremely nice and proactive. For that reason, I would recommend CHW to family and friends. I am also mindful we are still in the middle of the pandemic which no doubt added to the delay.

This company is the essence of bad customer service, even when purchasing their most expensive coverage. They will offer you a laughable amount of money for replacement, who can purchase an oven for 349$ so then after 3 weeks of trying to get a call back 399$ still not enough to replace an oven, then final offer, 499$. This is suppose to replace a Maytag oven that exploded?!

My experience has not been pleasant with major items. My major appliances are professionally maintained. All should be covered. The recent item was only 1.5 years old and failed via normal wear and tear. This was verified with a licensed contractor.

I was impressed on how well they explained all of my benefits to me. I was very pleased on the way they worked a payment to fit my budget and the fact you have 30 days risk-free to look over your plan to make sure it's what you wanted.

I filed a claim early on 11l16 and got no feedback if and when someone was coming to do the repair. The last time we filed a claim we had a phone call within the hour setting up a day and time they were coming to fix our claim.

We started the first clam at the end of June. When we finally thought it was resolved it had taken so long that a new claim number had to be issued and we had to start all over again. It's mid-November and we are still fighting the claim and paying for the work out of our own pockets. What a joke! The final claim shown is for our furnace. It started end of September, again we are in mid-November. We have had below zero temps and after 17 phone calls and complaints FINALLY we are getting the work done today!

Sales rep was very professional, knowledgeable and courteous. He provided all the information I needed to make a decision to get the service. The prices he quoted are competitive and fair. I am not able at this time to evaluate the service!

I have been with this company for 2 years and have never filed a claim. My water heater began to form a small leak so I finally put in a claim. They sent a plumber out and the plumber decided the heater needed to be replaced. Upon submitting this information - Choice Home Warranty informed me they do not cover water heaters even though it says on the contract and shows a water heater on their website. Avoid them at all costs!!

She was very helpful explaining Choice warranty plans with coverage and the monthly charge; she also advised she will email my policy information. Also if I have any questions she provided her contact information and the call back number for additional questions. Great job.

There was a strong smell of burning wire in the master bedroom. Choice Home Warranty scheduled the electrician for the next week. We called the electrician and requested to come ASAP to locate the source as it is a fire hazard. The electrician came quickly upon request and located the faulty plug and replaced it.

The Service guy arrived within the time limit set to be here to service my gas furnace. He kept me informed as he checked the furnace over. Not only was the man very polite, he assured me all would be fixed before he left.

Our AC unit only runs for 10 minutes at a time until it shuts off and we were told by CHOICE HOME WARRANTY until it stops running it is not covered. So they expect us to go out every 10 minutes and reset the breaker. The excuse the use it that this is not normal "wear and tear", our unit is 14 years old, how can it not be normal wear and tear? The wires are thinning out and creating a ground short. Very poor coverage, and there is no appeal process, they just deny the claim and that is that. I sent in 2 different diagnosis of the problem, and they refused to accept the facts. One loophole "they found" in the coverage releases them from liability. Not right!!! That is not the way business is done. Don't choose... Choice.

I could not find our policy and needed to find our policy number to make a claim. Representative was extremely helpful in verify contract and accepting claim information. Her responses were prompt and courteous.

CHW sent me vendors that constantly say that the part I need is on backorder. I've been waiting for 2 months for a part for my basic oven. When I call customer service, they have not been helpful. They just repeat back the information I know: the part is on backorder. we've contacted the vendor and they plan to call. But I still don't receive a call. When placed on hold, they hung up and did not call back. I plan to cancel my service.

Always an excuse to try not to cover repairs. Should just get my money back so I can actually something repaired. This time you told the tech that the part is not covered by the warranty because it should be covered by the manufacturer on a 3 year old dishwasher. I've yet to receive a call or email explaining this to me by Choice reps.

I feel that the person who took my claim info on phone was not knowledgeable at all, he kept asking questions and I told him I was not sure what he needed. We had water under one of the sinks and I could not tell where it came from. He kept asking stoppage or leakage. I did not know. Took days to get serviceman and it was an A/C company that does some plumbing. He did not find where it came from, so I paid $45 for a A/C repairman who could not diagnosis the problem. Serviceman was very nice.

The tech came on the time. He said found the heater assembly part at Lowe's. He then Picked the part up for the hot water tank that day and fixed it that evening. He Did everything I could ask of from a technician. For these reason his Excellent service makes me feel comfortable about having Choice Warranty.

My water heater seemed to be leaking and I contacted Choice about it. They quickly dispatched a team then rebooked another due to a conflict. Team was very professional and candid and installed a pipe to redirect water. Recommend use again.

I was pleasantly surprised with the plumber that was called out for my toilets backing up. I received an email with the time for my appointment and he was early. I was driving home and he offered to wait for me and not go to his next call. He was very informative and polite. The end result my part was not covered under the plan be he was helpful in getting me a solution so I can utilize my facility.

I received an email indicating a 5pm arrival time. When no one arrived, I contacted the repairman and learned that his GPS directions had taken him to a completely different city, and he was still at least an hour away from my home and actually arrived at 7pm. He noted the broken upper door latch actuator and performed no other inspection or test. In fact, I had previously unplugged the unit, so there was no way that he could have determined that a power failure had occurred or caused the damage to the actuator. In fact, since it is a plastic part, a power surge would not have caused part to break.

This is the same toilet that was "Rigged" not fixed in march 2020; had no response from you at the time when I said it was not fixed; only rigged. Jeff of Knight Plumbing of Kyle also did not fix but did replace a much better repair than the wiring that was done in march. I paid the $65 labor cost to knight plumbing but feel you should reimburse me as the toilet was not fixed in march. Jeff took the time to explain the problem and show me his better way to repair so that I no longer have a flushing problem.

Took a little longer since we said that we had to turn off the water to the whole house till it was fixed, and that didn't seem to be mentioned to the servicing party. Thankfully we were able to get the service tech out here sooner than the original time scheduled. The tech was very helpful and would recommend him any time.

Service provider showed up within the specified 4 hour window and was kind and courteous. He collected the fee and immediately went to work. He cleared the drain to our washer in no time flat. Would recommend to anyone with plumbing issues for sure.

Well pump seized up. I replaced, primed it and still cannot get water. What is really bad or worse is that I forgot I have Choice warranty and I love having it. I'm a senior citizen and just can't do these things no more.

Requested service using the online portal. Received confirmation within a few hours. We received service very quickly. Called to confirm service needed. The serviceman arrived on time. He was very professional and friendly. Made the repairs and explained what the problem was.

Choice selected a repair person who volunteered to show up a day early, but didn't. He called and confirmed the original time. The repair was made quickly with the owners help. The owner supplied a clamp and the job was done!

This home warranty has been a waste of money. Every single time they come up with multiple ways to not cover things they initially said would be covered. I will never recommend them. The only positive is that the service professionals they sent out have all been very nice and incredibly apologetic for the warranty not covering anything.

My claim was Denied due to technician not putting in the correct information. He said we needed a new roof but we understand they can repair it. That’s what he just let them know it can be repaired not a new roof.

Was able to isolate and replace bum circuit breaker that controls my stand alone spa. Working great now. Technician also replaced a couple of light bulbs on front porch when I only asked him to show me how to take cover off.

The Tech was very professional. He had on his mask and arrived an hour after the range the customer timeframe range of 3-8pm which I was very happy about. That was a wide range to have to be available for service. The Tech explained the problem with my dryer and he explained what the next steps would be and he let me know what the turnaround time for resolution would be.

Jesse was on time and did a great professional job! I recommend them very highly. My AC was broke and he had up and running in no time. Choice Home Warranty has been a great service for us with this being our first year of home ownership here.

The appointment was for next day, excellent. Gave me a timeframe, but my tenants have to work and then called to the technician assigned and this person was excellent also, he did the work at my convenience. Also very good customer service.

The technician was a no show no call on the day he was scheduled. He did call me the next day and came right over. He was friendly and did good work replacing a fuse and cleaning out the exhaust vent.

The technician was prompt, although he was not wearing a mask. He was able to remove and reset the GFCI without replacing it, stating that maybe a piece of debris behind the wall had kept it from resetting. I asked him if he could go ahead and replace it, since GFCI outlets are known to wear out after a decade, and this one is 13 years old. He said he could not without Choice’s authorization, and he was unable to get through on the phone to Choice. I suppose I am happy for now, but if the GFCI trips again and does need to be replaced, I hope not to have to pay the $65 again.

The technician arrived earlier than expected. He was very nice, prompt and courteous. He replaced both washing machine hoses and adjusted/loosened both cold and hot faucets which run the water from the wall to the washer. I am very pleased with his work. Well job done! Thank you again.

No pressure at the shower valve. CHW send the plumber to check. The plumber said to replace the valve. CHW do not like the plumber answer, they send another plumber. The plumber said something restrict the valve. CHW won't replace the valve because it's not from wear and tear. The valve restrict is from wear and tear.

Customer service was outstanding by Choice Home Warranty and the company that was sent to do my repairs AllStar Heating and Air. They were very prompt and friendly and explained everything to me that was being done. I would highly recommend these companies to anyone who cares about their home. I am very satisfied!

After yearly check of heating/cooling systems, we were told 1 of the AC units not working well. CHW sent someone out the next day, He said it needed Freon and even tho unit is @ 30 yrs old, it does still work. He admitted, as did the 1st guy, it’s smarter to replace it b/c of its age but CHW won’t do that while it still works.

My 'choice' :) to go with CHOICE Home Warranty was partially based off of a great conversation with Shawanda and her ability to answer all my questions about what was covered. She let me know about the different offers to lower my monthly payment if I signed up for 5 years. I feel I will receive the value for my hard-earned money by going with CHOICE and will recommend CHOICE to my friends and family to get both of us an additional month for free!

The service received on my claim was quick and the assigned service company was professional and on time. One of my biggest concerns with a home warranty is the quality of the chosen service provider in the dispatched network. This far out of 4 service providers 3 have been excellent. Thank you.

We bought a new home and needed our locks rekeyed. The process was convenient and easy. The locksmith was able to come the next day. He worked quickly and efficiently and was very polite and professional. The service saved us almost $100 if we would have gotten the house rekeyed ourselves.

Technician was excellent. Punctual and efficient. But I am extremely disappointed because my claim was rejected. If future visits are needed to fix the unit I will probably end up with more rejected claims. I am considering very seriously to cancel my contract.

When I call to file a claim it was very easy, the customer service rep was awesome. The contractors that have been sent out have been very prompt and completed the work in a timely manner. I will recommend to a friend.

Don't waste your money. Had a appointment no show. Then another they show and said $300. So you pay for coverage you don't really get. They said my dishwasher went out 2 days before my coverage started. This is after they have taken out 2 months in a row of payments.

Our overall experience with Choice was horrible!! The ONLY exception was ONE representative I spoke with named Richard! He was polite, courteous and professional and really seemed to care. All you other reps should be fired! Either foreigners that are very difficult to understand and talk like robots. The process has been insane and unacceptably slow!!!! Lies told to me AND your vendors by representatives. Zero attention to detail!! Your company and most representatives have made it clear that we have no reason to keep Choice as our home warranty!!

I had a lack of heat in my condo and I contacted Home Warranty. They fixed me up with First Class Air LLC the next day. The tech came out, his name was Weston, very professional and diagnosed the problem within fifteen minutes. He came back the next day with the part needed and installed it on my water heater. I recommend him and the company for the excellent service received.

The technician who came to my home was pleasant and professional. He assessed the problem with my stove. He ordered a part, returned and installed the new part in a timely manner. Loved the speedy and professional service! Will highly recommend.

TruCare Services were very professional and courteous. David found the problem and ordered the correct parts needed and called back to set up time to complete the service and he fixed my refrigerator within an hour. I would highly recommend them in the future.

My garbage disposal wasn't working so I called Choice Warranty. They responded and dispatched a repairman to my house and my garbage disposal was inoperative and Choice Warranty authorized a new replacement. Choice Warranty is Outstanding. The price didn't change, I only paid for the service call. I saved so much money with Choice Warranty.

Satisfied with service. The technician came in time and resolved the problem quickly and expertly. He had very good manner and excellent customer service. Such employee is the goodwill of the company. He deserves to get all possible promotion. I wish him a very successful life.

I like the pulldown menu in your service request system. It makes sense to me to give the technician information before their arrival. I also like that maintenance is an option for heating system. The technician called to say he was in the area and asked if he could come early. We appreciated that. He diagnosed the problem well. He did a good job. I was a bit surprised that the service company didn’t contact me by phone or text to confirm the appointment.

They were quick to set up an appointment with a business to research the cause of my roof to leak & to get it fixed. I hope this business is reputable & reliable. I have referred a friend and received a free month.

We called on Friday afternoon, but by Friday night whatever was stopping up our commodes worked itself out so we didn't need service. So far we are pleased with Choice Warranty and would recommend you to friends and family.

Lake Country Doors came within one day to fix a faulty garage door opener. The technician was very helpful and kept me informed throughout the process. He ended up replacing the opener. Nice job. Thank you. I would highly recommend Lake Country Doors as a service provider for this type of work.

We took possession at a certain time and he made our appt work with it and got all locks done in a timely manner. He was very nice and professional. I have not had a home warranty before but definitely will recommend.

I don't have the order no. on me but the technician was very good and explaining these to me. I'M glad I got home warranty. He kept in touch as to when he was on his way and when to expect when order will be in.

He was prompt, was able to explain exactly the problem and how to fix the problem. He called when he was on the way so I wasn’t left wondering when he would get there. He was able to explain the problem in terms that I was able to understand.

The technician was able to locate the source of the leak and fix it. The leak was not easy to find so he blocked off the water flow and put pressure on the line to force the leak to be seen. He explained the troubleshooting process.

I was pleased with service. From call to final repair was 1 week. Not too bad. If it was summer it would have been a little long but temperatures have been mild so not having a/c for week was ok. Not ideal but we survived. Repair company was very nice. Reported problem on Friday. Repair company came on Monday. It was next Friday before Choice approved repairs and repair company came and fixed a/c. Repair only took 10 minutes and could have been completed on Monday but choice must confirm repair after diagnosis but not a bad experience.

Tech was very good. Fixed it right. I’m very very happy and I will renew my contract! I would recommend Choice Home Warranty to anyone. Thank you so much for a great and wonderful tech. Take a bow everyone. Great job.

My customer rep was great. She was knowledgeable about the product and very courteous. Most importantly she was patient and allowed me time to process all the info she had presented. I loved that she did her best work within my budget. There was no high pressure sales pitch to coerce me into buying something I couldn't afford. That's priceless.

I will not renew with this company. Needed ductwork fixed but they find a loophole in everything so they don't have to pay for the repair. Of course a 15 year old house is going to have some problems and you would think you are paying for a service that will help you. Won't fall for this ever again. Not satisfied with Choice!!! Will go with another company.

The job has not been completed yet but so far so good. The initial service call went well. The technician came out and immediately discovered what needed to happen. Thus resulting in the parts being approved and ordered. We are now waiting on parts to arrive and a date has already been scheduled for repair. Everything thus far has been very pleasant and I am very pleased with the service.

In these unusual times of delays in parts supply, Jeff of Swygert Appliance Svc was prompt, professional, courteous, and knows his business. We were very pleased with his efforts to get our refrigerator up and running. We commend him without reservation.

Getting a washer repair tech went quickly after initial request but acquired one from Seneca Micronics. Was a no show after numerous contacts even after rep from CHW had to leave messages. They never contacted me back so CHW has given some other options. Will see how it goes.

I have used this service about five times over the last 5 years. The companies they use to repair or replace under the warranty are the best. I have yet to get someone not qualified to do the work needed.

I was very pleased with Adam on the initial visit. You sent me a repair date and time Nov 13 1100-1500. No one showed. I sent a text to number listed. The technician never received notification of today’s appointment. Therefore I lost a day of work. I am an independent contractor and lost my income for today. I am happy with technician and have rescheduled. He said he will support that he never received the work order.

Rep who came was thorough and knowledgeable. But he did not repair anything. He just observed and made notes. We now have to wait for a second technician to come and repair the appliances. Waste of our time. Very disappointed in this service.

Mr. ** was a pleasure. He was very professional, punctual and knowledgeable. He diagnosed the problem, acquired the parts and fixed my AC within 3 hours. He was also extremely friendly. I would highly recommend for your heating/air, plumbing or electrical work in the Savannah area.

Tech came and snaked out my kitchen sink drain, came to the house earlier than we expected. They was very good at what they did. I would tell all my friends and family about my experience with the company.

Terrible! Stay away! Won't fix anything! Called on 4 separate occasions, they will charge you $65 service fee each time and tell you it's not covered! When you cancel them, they will continually hang up on you and keep charging you. Took me 5 months for them to actually cancel and my bank won't reimburse me any of the money because Choice Scam Warranty won't accept my cancellation!

Isaac ** made what was a rather stressful event for me into a quick and painless, even enjoyable encounter. Professional, knowledgeable, and charismatic without coming across as overbearing. I will definitely be recommending both him and Choice to my friends and family. If I account for potential future increases in price from my current provider, I will likely save almost 2K over the next three years. I'm very happy!

Replaced flange on toilet and resealed. Fixed drainage issues and stopper problem in bathroom sinks. Everything works well now.. So this person was knowledgeable and worked quickly. Knew what to do. My only issue is what I had to pay to get the work completed. I need the work complete so I could invite folks for dinner on Thanksgiving.

The cost of fixing my washing machine would have been about 225. You said it was too expensive to be fixed. You offered 299. If I take away the repairman's 60 dollars I got 239 for my machine which was worth more than that. I took the offer and then regretted it.

Talked to a guy, told him what I needed with respect to home warranty and he solved my issue very quickly. Thanks! Now is the time for all good men to come to the aid of their country and don't forget to bring the women. LOL!

My first claim with Choice went great. I filled out the online claim without any hassles. Then the vendor contacted me right away. The issue was resolved quickly with clear communication from both Choice and the vendor. Good and Happy with the service and the communication.

The technician was on time, communicated well, and very qualified! I'm happy! I would be glad to have him assigned again. It is rare to find someone as responsive. Also the telephone call to dispatch was very pleasing.. They listened!

Good communication between CHW and l. Good advice from the plumber. Great service from CHW and the plumber. I now have a great new local plumbing source - Best 1 plumbing in Forest PK, GA for other uncovered plumbing not covered under my warranty terms with CHW.

Todd was very helpful and easy to work with. He wasn't pushy, but instead he gave me knowledge and options that were helpful in making a decision. I enjoyed working with him and will recommend him to others. Thank you.

Mrs Hot & Mr Cool came out to the house and Richie was VERY professional and respectful. Also Choice kept us updated with e-mails at every step of the processes. Much appreciated the communications and being kept in the loop.

I called Choice to follow up on a promotion I received through my e-mail. At first, Jason, my customer service agent, was nice but then as soon as he started offering other plans and I told him I just couldn't afford to do those at this time he became very pushy and rude. When I simply told him I just can't do those plans right now and that I just want to do the one year plan to start. He again pushed me into why I can't do these additional plans. I then said, "Well I just can't do them at this time and that I don't have to follow through with completing this sale (because he became so pushy and rude)." He told "Well that one year is already done". As if he already got my money and I had no choice but to move forward. I am very dissatisfied with my first experience with Choice and really wish I hadn't gone through with the promotion I received. I am going to think about it and may just cancel the service before it kicks in. Very bad experience.

I have been given three (3) scheduled appointments to have the problem repaired and three times the contractors have been no shows and when I finally called Choice the last time I was asked to wait a few hours and they (choice) would contact the contractor and call me back with an update which hasn't happened in the past 3 days. I get that excuse that it's because of this virus but I happen to know there are many plumbers begging for work in this city. So please tell what the real problem is. I know my monthly payments are never late so why can't I get the service that you advertise all over my damn TV??

The technician who came to my house was awesome. He was able to identify the problem in a short amount of time and communicate the issue with me. Truthfully, I was just thinking yesterday about how professional and great he was! The only problem I had was that Choice decided to give me money towards a new dishwasher as repair would cost more, but the value they give you wouldn’t even cover the most basic of dishwashers.

We had to wait over a week before someone came to fix the machine. That is unacceptable. I sell real estate and had to choose a company for a sale this week do you think I was going to choose Choice When I was so upset about the service I received. I don’t think so. You think they could have told me to get my own person to fix it rather than make me wait a week.

Jess called right after CHW called me. He was ready and asked if I was available (a little early). Figured out the cause and repaired it quickly. Very professional and explained what he did to fix. I would recommend to a friend.