Choice Home Warranty Reviews

I would like to say Thank you for honoring the initial agreement to continue my policy with Choice Home Warranty after my previous warranty expired. The integrity and commitment is what I search for. My plan is to build a long time partnership and seems I found one.

I called Choice Home Warranty (CHW) to obtain a quote for my household appliances. Representative Greg provided top-notch assistance & very detailed information about your different plans. Suffice it to say, I purchased a CHW warranty plan for 42 months. I would definitely recommend CHW to family & friends.

The claim was for water heater that had gone out with a leak and no pilot. Choice was unable to find a service that could come to check out the problem and asked me to do it with reimbursement after checking the repair needed invoice. Then a day later found a company to come to Kearny-- it was not Kearny ARIZONA. I have now found someone to do it and will be cancelling my policy. It is not that you did not try but because most service companies have had issues with warranty co. I can find my own service co.

After receiving an email regarding the home warranty program, I downloaded the coverages. I conferred with my brother and decided today to sign up. My phone call was answered promptly and Ralph, your representative explained your programs and offered additional incentives. I decided to go for the initial 13-month basic program. There was no high pressure.

I had a water heater issue and contacted CHW to have it fixed or replaced. The contractor was terrible and did not show up at the appointment window. I had to reschedule. He still didn't show up at the agreed upon time. When he did, he supposedly submitted information to CHW for the work. Five days later, no communication from CHW or the contractor. When I called both parties, they blame each other. With an open claim for so long, CHW needs to follow up with the customer. The contractor should never be used again by CHW. In the meantime, I have personally set up the repairs by a reputable plumbing company and they show up as scheduled. I am out my service fee and CHW doesn't care.

Purchasing my home warranty from your sales representative Michael ** was more of a pleasure than a chore to be done. He explained everything in very easy to understand sentences. Not only was he knowledgeable about what he was selling, but he was also extremely polite and respectful. All qualities which are hard to find these days. Your company should be very proud to have such a kind and considerate person working for them. I hope that this company has a way of showing its appreciation toward such employees.

The process was very easy! The person who handled the call was very helpful and thorough. I cannot comment on the actual service until I have a need for it because the last home warranty service I had was easy to sign up for but not so easy when I needed service.

As part of the Choice Home Warranty service, I sought assistance with repair of electrical socket. The customer service was great to schedule an appointment. The electrician who came to repair was efficient and did the job well. We were generally please with the service and would recommend CHW to other as well.

Registering for the home warranty was easy. I asked if I had plenty of providers and was told I was in a very good service area! Yay! The price was also better than my current provider, Home Warranty of America. Yay!

Before I chose Choice Warranty I read the reviews and was impressed. I decided that I would give them a try and to my surprise, the service has been excellent. I have called twice and a technician was dispatched to my home with 1-2 days. I love the service and would recommend others to your company. Great job!

The 'wait time' to get approval for a heating repair in the middle of a winter blast was not great. Priority should be given to cases like that where people are freezing in their homes waiting for 'approval'... Thankfully the repair guy was able to come the very next morning after approval, so the technician was very good.

Very quick response and quick appointment time. Very easy to schedule. Would use again. Replaced dryer and service provided was professional and friendly and on time. The cost of the home warranty is very reasonable. The manner in which my claim was handled was exceptional.

The company sent to fix my oven communicated very professional with me in regards the issue of the oven. They replaced the part needed very fast and without any problems. Prior to their arrival, they also kept in touch to let me know about their arrival to my house. Overall, I'm very satisfied with their quick and good job.

I am satisfied with the service. The issue was reported on 1/1/21 and CHOICE responded immediately in the afternoon. It would be nice though to have some option with the plumbing company so there’s also more option with scheduling the service. We did not get our water heater fixed until 8 days after.

Very satisfied with the prompt attention to my warranty claim. CHW was able to communicate and approve the claim within 10 minutes allowing us to move forward with the repairs to our refrigerator so nothing was damaged. They made the whole process very seamless and hassle free. Thank you.

Agent was friendly and listen to issues. Was very professional helping me open my claims. Agent asked if I would like to renew my contract because it's almost completed. Told her I that I need to check with my wife first.

I called CHW on Friday 1/8/21 to place a claim as my heating system was not working, just to let you know, I live in Maryland and the temperature nowadays is in the twenties. I had a great experience with this claim and I can summarize in the following points: 1) When I called to place a claim, my call was answered within FEW minutes. This is very important for me. 2) Although I called on Friday afternoon, I received an email with an appointment within an hour and I have been scheduled for the next morning, SATURDAY AM. 3) The contractor showed up on time, he was very professional, able to diagnose the problem and fix it right at the first time.

Very happy with the way Anthony explained everything. He answered all the questions we had and I think above and beyond with his helpful suggestions. He made recommendations that we feel were very helpful. Hopefully the service providers will provide the same type of service Anthony did.

I really liked the way I was continually kept informed on when the technician would be at my home. He called ahead of time to let me know he was on his way, and gave me an accurate time of arrival. The technician was very personable and also very helpful. He was very knowledgeable in his field. He gave me several tips on maintenance of appliances.

The plumber was very prompt, He made a quick and fair evaluation and arranged a follow up visit to correct the problem which is to replace the garbage disposal. All my contacts have been productive and positive. I will certainly recommend this service.

Ed was very professional. He fixed the problem and things are working great now! He was on time and seemed to care about the customer. Ed had great knowledge of the fridge and knew what the problem was. Fix it and it has worked great since he left.

It took over a week to get a claims specialist to start a claim for me. Your customer svc/claim specialist dept needs attention. Most of the reps seemed immature & lacked professionalism. The last rep that I talked to that did place the claims for me, did a fine job & she was thorough, professional & well mannered. It went very quickly with her. However, I have now waited several days for someone, a tech, to call to set up the appt to have my appliances checked & worked on. It has been over the weekend, though, so I am assuming I will hear from someone by Tuesday of this coming week. I chose Choice Warranty for various reasons, but do believe your customer service needs improvement. I want to continue staying with Choice Home Warranty but want customer service reps to do a much better job. Thank you.

The man who came called first to notify me. He was prompt courteous and knowledgeable. He inspected, diagnosed and repaired all in one 30 minute visit. He explained what part it was and tested it before he left. We were very satisfied and recommended Choice home warranty to a few of our friends.

I was pleased with the work on kitchen sink, however I had also for a leak to be fixed on bathroom sink as it is a hot water leak and the bathtub needs to be snaked, not draining well. I do need these things still taken care of and feel I do not have to pay copays again. I did not get a receipt of work done either, guys machine was not working if you would send to me. I will await a call or email from you regarding these matters. Thanking you for your reply and. Assistance.

I made a claim. It was easy and fast. Now I am waiting for a call from Choice to arrange appointment. Also I called their customer service which was great! It took few seconds to talk to customer service. Also they guide me very good.

We had the sweetest man come and fix our issue. I was originally schedule for next week but I called him because being without water with 4 kids was unbearable (washing hands, dishes, using the bathroom). He came over on a Saturday within an hour and fixed everything up. He was so polite and kind and I hope we don't have any more plumbing issues but if we do, I hope we get the same guy.

Osp plumbing was dispatched for my problem. Choice scheduled an appointment then OSP called and gave me an appointment a day sooner which was perfect. The technician was definitely on time and very polite and efficient. Out of all experiences with my home warranty, this was the best!

I called The call center to put in a claim to get my garbage disposal fixed and they Promptly had to come company come out within a couple of hours The same day and fixed it. They were a professional did a good job and cleaned up after themselves.

Dropped American home shield and wanted to try a new company. So far my first experience was great. I was able to receive several other offers because of the great help from my consultant. Now I see why I could find all those great reviews.

I was surprised at how fast Igal responded to my request for a Home Warranty and he was such a great help with answering my questions about Choice Home Warranty. I ended up ordering Choice Home Warranty for three years at a savings.

I put in to have my refrigerator ice maker fixed back on 10 December. The 1st Technician they set me up with called at 8:30 pm two nights before the appointment and said he was 30 minutes away and wanted to look at it, no way I'm letting someone in my house at 9 or 10 pm, that's just crazy. Then on Friday the 18th when he was scheduled to come, he was a no call, no show after I waited 6 hours. In fact he didn't call at all until he shows up on Monday night the 21st wanting me to let him fix it, I let him know that his company Wright Appliance had been fired from the job back on Friday.

I had Choice Home Warranty for over a year. More than 6 months after I chose them, I submitted my FIRST claim. My hot water heater had stopped working. They denied the claim. When I called to ask the reason- the woman from customer service responded “it was old”. My response was that is why we purchase this type coverage!

I went with a long term contract 5 years with the 6th year free and $45 deductible, most companies do accept them but at times I have had to wait until they found some that would accept their payment terms.

I was very satisfied with the technician that was sent out but I have to say I was very disappointed that Choice Warranty elected to deny the claim. The unit has been maintained but choice says they did not replace the part due to corrosion. I am disappointed and replaced the part at my own expense!

I Called over a holiday weekend. Tech was found that day. The only issue was waiting for the part. Once it was delivered, he was here in a couple of hours. My furnace is working very good. Tech was very nice and apologized for the delay of part.

Feel like I am being punished for CHW not able to handle phone calls due to COVID-19. The individual who finally called back wouldn’t even listen to reason. Had Freezing temperatures and after waiting over an hour for a return call I had set up an appointment with a very qualified technician. CHW declined to cover the charges because I did not wait longer for them to call back. It was so cold I just couldn’t continue to wait.

Michael ** quickly answered my questions and gave me assurance my former warranty would suffice for coverage without waiting. Annual price was less, service call cost will be less and the current online ratings sealed the deal for me. Thanks!

4 weeks laterish? I'm still trying to get my refrigerator claim taken care of. I had 1 person out, you guys wanted 2nd opinion, so after a few more weeks, someone finally picked up the claim to tell you guys that it needed replaced as well. We submit that and now you guys are telling me I need to deal with manufacturer warranty. I called manufacturer warranty and it's been out of warranty for 3 years. Now I submit an appeal, no clue what to expect now but it truly seems impossible to submit a claim and get something replaced.

The man I spoke with was informative, patient, and respectful. He represented the service well. At one point, he offered a variation on the warranty we were discussing, but reverted back to the original topic in a friendly no hassle manner when I declined to discuss the alternate product further.

I DO NOT RECOMMEND THIS COMPANY! Very poor business practices. Had a problem with my AC. They sent a repairman to check. He said the problem was not covered by the warranty. The repairman sent by CHW offered to fix the problem for $1,500. After much debate w/ CHW called another AC company and had the issue resolved for 1/3 of that and it was not caused by the problem stated by the CHW repair service. I will not do business with this company any longer.

I am very satisfied with service. You call in a claim & almost immediately you will receive notice of when technician will be out. Technicians have been knowledgeable, experienced and professional....However I have issues with company itself. I was told by sales agent that if it couldn't be fixed it would be replaced. Not the case in 2 out of 3 claims. Any questions contact me. Thanks.

It is too early to do a full review as the repair has NOT been completed. I would be happy to do a review AFTER the repair has been completed. I would say initially we would have preferred to have some input into the time of the appointment vs just informing us when it was to be done. Also, the technician did not arrive during the window indicated. We waited a half a day only to be informed he was running late after the time indicated he would be arriving. He said he texted us but a phone call would have been more appropriate.

I had a good experience with the company. I wish I could say the same about Choice Warranty. They did not send the company the work order so the original day they were supposed to be here because they didn’t have any knowledge of the order put in. But when I called the company they got right on it and were there the next day! Great company but bad communications from Choice Warranty’s part.

The technician spent several minutes on what was obviously a personal phone. Not friendly. While on the phone he went to the truck to get something & came back in the house. As soon as he got back in, he told whoever he was talking with that he forgot something. He gave me his business card.

The serviceman Aaron was very knowledgeable and very respectful and advised me on what I would expect and was respectful of my home. Was willing to do the job and ask if he could help in any other way.

Called with issues on the electrical box. Had a technician within a week. He was very professional and explain the issue he found. Got a response back on the report very quick. Schedule for repair within a week. I was very glad I had Choice warranty. Rate them very high.

I recommend to a person looking for home warranty. If I’m asked about the coverage I will say everyone is different but I have a number s as no hive it to the person. The agent knew the coverage and gave me a good deal.

It is amazing how fast CHW works. I just put my claim for the problems I am having with my stove at 1150 PM and by 1201 AM I already have a date and time that the technician will be at my home to fix the problem. "WOW", that's what I call excellent service. Thanks CHW and KUDOS to your staff. God Bless!!

The tech was knowledgeable, skilled and friendly. Would call again. The timing was good, will call before showing up. The tech came in with mask on and protective covering for shoes, keeping COVID-19 in mind. Will use again in the future.

Service was good. They take care of my call right away. My dryer was checked and serviceman told me they were not able to fix it because part needed was no longer available. I received an e-mail that you all would give me $335.00 to replace it.

Since getting their service I've had to use them 4 times and it has always been outstanding customer service. Minutes after initiating a claim I'm contacted by a service provider. I've had nothing but outstanding customer service from Choice Home Warranty.

The technician was courteous when asking about what I was encountering. I immediately felt confidence in having the problem resolved. He was quite capable and went about the task and was very successful. He seemed confident in how he could fix the plumbing problem.

Ya'll have scheduled a plumber 3 times and he has not shown up. You need to find a different one. I had to sit home 2 extra days waiting on him and he was still a no show. I will have to call again and schedule another plumber.

Josh with Mericle Mechannica was on time (early) and very knowledgeable about HVAC. He was able to diagnose the issue and my unit was repaired and has been working perfectly. I will request this company if I have other issues.

I feel like if an appliance can not be fixed they should give you the cost of a new one with the same features even if it cost more. Everything goes up never down. Say it’s been 5 years since you bought a washer. It breaks and can’t be fixed. The same brand, newer model will cost more than it did 5 years ago.

For 2019 - I would have given Choice Home Warranty a 4 out of 5. For 2020, not so much. Never had to call for repairs/service until Oct 2020 for my HVAC. The unit stopped working. Tech came out and of course, it works for him. Fast forward to Christmas Day. Same unit not working. No heat and the temp in the home is 53 degrees. Emailed for a service call and the chaos started. I understand it's the holiday but I have service techs in my area that would have come to my home on the 26th. Choice Home Warranty did not/would not allow me to use the techs that I had in my area. They wanted people that were "in network" that were hours away and could not come to my home until the 30th. Unacceptable and very unprofessional...

My 17 month old Frigidaire refrigerator in my second home was not cooling. Choice sent out a tech, who was very competent and pleasant to diagnose. Within 24 hours I was told that they would give me a payout because refrigerator could not be fixed. I am happy with the timely service but not the allowance for a new refrigerator and the amount of time that we’ll be without one.

Couldn't get any money for repairs on my air conditioner that resulted us to finance for a new one. Was very disappointed with the your warranty. Did get credit for 2 mos cause was going to leave but decided not yet 2nd chances.

This trouble call worked as advertised! However my last Covered problem was a catastrophic Hot Water Heater failure which Choice said it will not reimburse me for. They stated I would have to wait (more than a week) for one of their techs to diagnose and repair/replace the water heater. I had to call in a plumber to stop the water leaking into my Laundry room, bath room and hallway. Short answer Quick response limited the damage 20 $19000 dollars and choice would not reimburse me any of the $1600 to replace the covered Water Heater!!!! Choice is not here to help you!! I would not recommend this company after the issues I have and do not intend to renew!

He's not done yet. He has to finish the job. I still don't have heat. I hope he finishes soon. Hope you ok him to complete the job soon. When you let him then he will order the fan motor, get the job done when it arrives and he can come to finish the job. The job is not done yet. I still have no heat.

After doing much research, I decided to switch from another company to Choice. I got a quote online and phoned in to get a price for a third HVAC (not available without calling). The gentleman I spoke with was at first very helpful. Once we agreed on what I needed, he proceeded to start my payment. At this time I mentioned I wanted to pay monthly. He first said "no, it is all up front" to which I said I saw a monthly option online and that is what I want. He then started telling me how much money we could save going the other route and found a Veterans discount. I listened and again said thanks but I want to go the monthly route. Exasperated he asked "even if you will save money the other way?" I said yes, I STILL want to pay monthly. His demeanor changed instantly and he literally said "welcome to Choice, Goodbye" and disconnected the line. I was less than satisfied with his service. But I think I still made the correct decision to go with Choice.

Call with water heater problem and within 3 hours had a response. Not good news but within 2 days it was solved and a service tech will be here Sat. Yeah Look forward to having hot water again. Will be happy to see repair me.

Very prompt response from company. Very prompt response from repair service. Technician was right on time as stated. Technician was polite and very courteous. He was knowledgeable and had our heat on very quickly. We are very pleased with Choice Home Warranty and the services they provide to the community.

Kayleigh, was very helpful in helping me choose my warranty. I think it is everything I need. I plan on letting Kayleigh know Monday Jan. 11 if my husband would like the three year plan. I would like to thank you for such a good choice in what you offer.

Home warranty has proved to only be good for promises. Repairs still have to be done by someone not associated with Choice Home Warranty. Literally, left in the Cold on the coldest night of the year. Choice didn't even have the courtesy to tell me that the work order was completed (unfinished [CANCELLED]. I cannot ever recommend this type of support.

I would never recommend this company. My heater went out and they refused to pay. It was the compressor. They said it was not due to normal wear and tear. They said normal wear and tear does not start till 12 years and my unit was 11 years old. I called several other ac/heating companies including the one Choice sent out. I was told that what Choice had said was not true by all of them. I was referred to a case manager at Choice where she tried two times while we were on the phone to contact the company they sent out. She was unable to speak to someone. So she told me sorry but they were not going to pay. She was not willing to look anymore into it. Waste of time to speak to her. She only gives you 15 minutes to discuss the matter with her and then you have to get off the phone.

I am a seasoned customer and I have been with C.H.W over 5yrs. And I have recommend my neighbor and friends to join this awesome team. As well as my family so if I can continue to encourage my family and friends to unite with me in a awesome company, why can't you do the same. They are very friendly and polite with me and they really listen to you with your concerns. I recommend C.H.W. 1000% because it's a company that really cares.

I’ve only used Choice Warranty twice and each time I was very satisfied with the technician that was sent out. Choice Warranty was polite and very quick with making sure I had good service. The technician that was sent out each time was able to solve the problem.

Repair was done quickly and properly but repair was only necessary because the work wasn't done correctly the first time. We had the temperature sensor replaced but it was spliced to an existing wire that was frayed such that the sensor wasn't functioning. We had to pay for a second trip out to have them replace the frayed wire.

The technician was courteous, efficient and knowledgeable. He helped restart the dishwasher and told me what was wrong. I was later contacted by Choice Home Warranty who informed me that they would replace the dishwasher. After further discussions a reimbursement price was agreed upon.

My first experience with Choice, they repaired my heater fast, Thanks. I totally recommend Choice. Now we are warm my baby, my little dog and I!!! Thanks to Aaron the manager for approved it. I feel happy have home warranty with Choice.

I had previously discussed with Choice a claim that you sent a contractor for and misdiagnosed the problem. I later had to call my preferred contractor to a service call to fix the air conditioner. This amount was $186. Choice took my information and then I heard nothing else. I was told my next service call would be of no charge yet, I had to pay this one $45. Also, I have no reimbursement for the air conditioner repair, no information to extended months of coverage. It is as if you did nothing with my complaint.

Mr ** came when he said he would and repaired my washer quickly and got me back in less to do my laundry. My washer is 14 years old. My husband bought it for me in 2006 because he was about to have heart surgery and I don't think he thought he was going to live through it. We were having problems with the old one we had. He wanted to get me fixed up with a new one. Thank you.

I love Choice for the price of their service. My only issue is when a vendor is selected to respond to an issue at my house it is usually a week before they can schedule to come even look at what the problem is. Then is a part needs to be ordered and approval from Choice needs to be made. It is sometimes another week or two. This happened with my washing machine and now waiting a week for my dishwasher to be looked at. I have recommended Choice to friends and family for the price. Fortunately I have not had any major breakdowns that would put my family in excessive discomfort. Laundromat and hand washing dishes is a good character builder for teens.

Choice Home Warranty sent Moses from Little Moses Locksmith, nice, courteous young man who knows his job. He took time to rekey an old lock and made it work. Recommend 100%.. Now, I know who to call if I need a locksmith. Thank you!

The technician was great but Home Choice Warranty sent me the wrong day and time for the appointment. I took off work early for a false appointment. I called the technician and he kindly worked me in the next day. Disappointed I took off work for no reason.

The technician was prompt and courteous, knew what he was doing and assured me that the necessary replacement parts would be ordered immediately. The approval for the work came on the same day. Great job so far! Desiree

The tech was good, honest, clean and professional. I paid for a 3 year contract. CHW low balled replacement cost. They never replace appliances as in send them to you like other home warranty companies.. They seem to have base prices which do not include costs associated with the replacement process identified in your contract. I accepted an increased offer only because of COVID19 and not wanting to go to a laundry mat. It was not a significant increase but will allow me a no brand basic dryer at approx $100 out of pocket cost. Installing myself. Disappointed.

Waited several hours for a tech to call; after several emails and calls to CHW finally got a call from a tech; but ended up after hours, necessary for handicap bathroom. I had to pay entire bill upfront; CHW will cover less than 1/2. Waiting to hear why the cap and further direction to submit bill; also answers to? concerning maintenance and out-of-pocket expense. I feel the CHW REP should have been able to find one of the companies (due to handicap situation) within the 6 hour period we had to wait for a callback. Thankfully, job was well done later that evening.

Great job and very polite great company KWIK Company and Air Conditioning. If needed in the future this is the company! Needed Capacitor which start the motor and compressor. The fan was not spinning and the technician knew what to do.

Technicians were on time. They knew exactly what the problem was and fixed it within an hour. I was very satisfied. Straight to the point. Professional and listen to the entire issue and then made assessment after inspecting the unit.

I thought that I would have to wait two days to get my ac fix. I I reached out to Majestic Air to let them know that I couldn't wait two days to it fix because it was running all the time and getting hot inside my house. They sent someone over the same day.

I called with a claim that my heater was not working and the best they did was tell me someone would be here Tuesday which was 4 days later. Meanwhile my family was and still are very uncomfortable with no heat in our house! After I called back and complained they said that the heating company could come on Monday, I feel like they need more contracts with 24/7 heating repair companies. It’s no way I should have to buy 4 space heaters and put my family at risk, due to Covid we can’t even go and stay with anyone in the family and we can’t afford a hotel room so we just have to stick it out.

Handled our issue promptly. Technician for the plumbing company analyzed our issue, came up with a solution quickly and had it repaired within 30 mins. Would use them again. Had two different issues this week and both times Choice handled it well.

I am extremely pleased with our Choice Home Warranty. We have had to use it for our dryer, hot water heater, refrigerator and dishwasher and each time we have had our appliances repaired in a quick and timely manner. Thank you so much!

Something busted. Had to turn off the water source. The first person made me wait for a week. Then he never showed up. The second guy showed up on time. Very nice and polite. Diagnosed the problem and was on his way. Very satisfied with him.

Very pleased with 5 star HOME SERVICES INC. They responded via email almost immediately, although it was late evening. They also called the next morning switching the appointment to a day earlier which I appreciated. They arrived a half hour early... Again appreciated and attended quickly to the problem. I will highly recommend this company.

So far everything is ok. Will have to call plumber to see if appt can be sooner as I don't have hot water. Choice warranty was very nice when I called. Gave my contract information and they did the rest.

Customer service was great, very understanding and clear and easy to work with. She understood my wants and needs informed me of all that they had to offer. She was easy to talk to and a very great listener. Great great great experience. Very very happy with the results, price and contract.

Do not cover the water heater (tank) or heat pump (which is essential in Florida). Small language in the contract. It is a waste of money. Putting the money in the bank and if you need it you have it, that is a good move not a warranty company. George Foreman should be ashamed of himself for advertising a poor investment.

Company has been called for 3 issues, their response: “item improperly installed”! Which is not true & irrelevant. IMO their goal is NEVER PAY, COLLECT FEES, DENY REPAIR, NEVER RETURN CUSTOMER SERVICE CALLS! Never Ever use them!

Todd was very helpful in signing up both my mother and my home warranties. He gave us extra discounts and there was no hard sell. We are happy with our experience in signing up for the warranty with Choice.

I am happy with the service I am receiving from CHW so far. I have opened 3 claims with them and they were very courteous and professionals in helping me out. The first claim they were struggling finding an specialist in my area and they reached out to me, shared their issue with, and offered me to choose my own technician and they would reimburse them. But, before I find my own specialist they dois one and sent to my house. The only reason that I am not loving them, is that the specialist they found did. It fix the problem. I told CWH and open a new claim, they found a new specialist but so far no one have contacted me.

I have never had any bad experience or service from Choice Warranty. Recently my laundry Washer was broken and the technician suggested I might need to replace the drum, which can be more expensive than the replacement. But Choice warranty offered to replace my washer, which is such a good service for any customer. Thanks to Choice Warranty. I refer my friends and family.

Choice was very quick.. I was scheduled within a matter of a few hours for service. My wife and I were extremely pleased with the plumbing service.. Technician was young, but, very professional, clean, and polite. Our issue was quickly resolved. Our only out of pocket was the $65 service call.. Reasonable in this day and age!

Tech was very skilled, fast and thorough! Tech was able to repair the faucets without wall intrusion! Very courteous and very professional and respectful of the structure. Tech went right to work and did not try to 'up-sell' with questionable peripheral work.

The tech was very friendly and also quick to respond. You could just tell he knew what he was doing. Install went smooth and quickly couldn’t be happier. No mess for me to worry about cleaning up after. I would definitely recommend and use this tech for any plumbing needs in the future.

Water heater was leaking. The tech came on time. Very professional. Find the problem right away. Went to the hardware. Got the part. I would refer to other people. I was surprise I never had to with that long for an appointment. I been referring your company to friends and family.

It's sad to report the bad experience while getting new policy over the phone, the rep. was not up the CHOICE standers, lots of things went wrong in one phone call! So the lower rate goes to that call and that representative. For CHW leadership kindly view the call & get back to me, hopefully, soon. The incident been reported to improve the serv. offered by CHW & to help the rep. to make the needed improvements, that's been said, regardless this unprofessional and bad one phone call experience, I will continue to keep the biz with CHOICE & refer CHW to others.

I had a good experience. The representative was helpful and understood what I needed. I did not have to wait long to get a representative. I immediately got an email telling me I would get a another email with additional details of my claim.

The repairman came and checked out my ceiling fan. He noticed that the light and switch had been previously replaced and recommended that I replace the entire mechanism. He said he would write it up and within one day, I received notice that the recommendation was accepted. I was quite pleased. He made a date with me to come and replace the ceiling fan.

Was deeply disappointed that the warranty did not cover the repair of the wiring problem diagnosed. Commercial Services was outstanding finding the problem. Will have to seriously reconsider renewing my contract when the time comes. Will check other companies to see if they have the same restrictions.

I was investigating other home warranty services as I am dissatisfied with my current provider. Ken gave me a call and got me a fantastic rate. I'll be paying half what I was for service calls, and far less on a per month basis for my new plan.

The technician was very good and quickly disassembled the non working unit. When the repair was submitted for claim you denied it...What am I paying for? Do I need my lawyer to inspect the fine print? You have been getting paid every month and this may have been my first claim...The previous Home Warranty company had honored their claims including replacing an old cooktop which had failed. They dropped the ball on another claim, so I made a change.

Choice Home Warranty has lost the ability to provide quality customer service. With my A/C unit the heat went out. They sent a tech that wanted extra money since Choice does not pay them well enough. The tech had a one star rating and said we needed a part that took a month. After the part was installed it still did not work. After two tech companies I hired my own and it was fixed for under $200. They sent 8 techs to my home for my washing machine recently and when they could not fix it, they said it must be a part that is not covered even though the tech they sent did not even attempt to run a load. I told them this and the fact it had been 2 months of no call backs from them and 2 supervisors failing to contact me and they would not do anything for me. This has become the worst company I have ever dealt with.

After CHW took over a month to get a technician to take the job from their company, the Technician that came in Tempco heating and Air did a great job. They diagnosed, got approval and parts the same day and were back to preform the repair in a couple hours. Tempco was great. CHW is a pain in the butt to work with however, no one wants to take their job. They are such a pain. For my claim.

Last year our garbage disposal went out and the plumber you sent was amazing. Very nice. Very friendly. I would take him any time for any plumbing job. Now the AC guy he was nice. He goes your AC unit needs to be cleaned out and he told my husband you have been cleaned out real quick just little extra charge. All he did was take a garden hose, rinse the outside screen and charged us 45 more dollars on top of the 65 so no I do not care for him and I will never want him back in our house but other words everybody we talked to but we have no complaints of.

Submitted repair for 2 bathroom exhaust fans. 1st tech lied and said I was not available for appt. I talked with the tech and he said my claim did not come through on his phone and I needed to re-submit through CHS because he was not coming. CHS re-scheduled with another company and tech did not show up again. Called CHS to complain and rep. told me I had to reach out to tech to re-schedule. Why does the customer have to keep calling a tech scheduled by CHS to do the work? This does not provide customer service for the customer.

I signed up for their complete home warranty coverage 2 months ago. My semiannual HVAC service company informed me that my furnace blower was in need of replacement causing the system to overheat. I called and set up a claim. One of their contractors came out and basically told me the same thing as the maintenance co. Choice denied the claim & referring to some vague info in their agreement. I called them asking that my last payment be refunded and canceled. They refused to give me a refund so I canceled.

Customer Service technician, Neil, was great!! He was very informative with the explanation of policies. As well was very patient in giving me time to make my decision without bullying me, unlike other company representatives may do. Looking forward to a wonderful relationship with Choice Home Warranty.

Updated on 02/02/2021: I placed 2 claims on December 28, 2020. Here we are in February and I am still waiting on both claims. I have heard every excuse in the book. This is truly not the way to treat paying customers. I have been a customer for 2 years, and I will not recommend this company, nor will I use them in the future. This shouldn't be allowed, they are a scam and take advantage of people. I don't know what else to do at this point with the exception of hiring an attorney, which is my next step.

Great Technician. Was prompt and responsive and communicated all the time. Would definitely recommend him. Informed before and after the service and advised on the work that has been done. Was very courteous.

Luke Powers explained available options to us as seniors. He is very knowledgeable of the product and we will recommend Choice Home Warranty. We were searching for a new home warranty after discovering that 210 warranty did not cover part of an appliance. After paying this warranty for 6 years, we were very upset. Luke informed us that a lot of Home warranty companies don’t cover items in an appliance.

From start of my initial search for a warranty to being completely covered only took 15 minutes. The representative was quick, professional and offered great rates. He did not hassle but explained the policy in detail. We look forward to working with you. Thank you.

I highly recommend Mr. **!!! The 1st Technician that was scheduled was incredibly rude!! Mr. ** over shadowed the 1st Technician hands down. I highly recommend Mr. ** is recommended for the Alabama jobs 1st!! He was pleasant, kind, and provided a resolution to our concern! High-Five!!!

My first claim even though I have had warranty for several months. Agent was polite, kind, and helpful. I did have a little trouble understanding what she was saying because of accent but she was willing to repeat the information for me a second time. My experience was very positive and did not require a long wait even though the recording said the company was experiencing high volume and may have a long wait time. My whole experience took less than 15 minutes. Thank you for your help.

She handle my claim very efficiently. So cool, honest and timely manner. I am extremely happy from CHW. Extraordinary. I have placed several claim they fixed it. I am with them for at least 6 years. Wonderful people with great service and excellent technician. I dispatch the technician as quickly as possible and resolve the issues with no delay.

At 4:30 AM I discovered that our furnace was not working. It's winter here in Missouri and cold. I called Choice at 6:00 and talked to Carol. At about 8:30 I was notified that Sierra would be coming after 11:00 and before 1:00.. I was delighted with the quick response. At 11:00 the Sierra Technician arrived and by 12:30 the repair was done and we had heat. Well done!

Technician showed up on time and took care of the issue.

Technician was very professional and thorough in determining the root cause for the repair. Arrived within the schedule time for the appointment. Explained the new features of the replaced equipment and how to maintain it. Cleaned up the work area after completing the job. I would definitely work with Thirteenth Level again.

Quick Appliance Service handled my repair. Phil did an outstanding job. My issue is it took too long between reporting the issue to Choice and the actual repair. I would request faster response. I would definitely recommend Choice to other potential customers if the response time was better.

I've had Choice Home Warranty for 4 years now and I've had a few issues where I needed repairs/service. One was denied although it is stated to be covered in the information. Two have taken weeks to get a technician. Then the most recent two, I have have not only waited a long time for urgent repairs, but Choice Home Warranty could not find techs. I had to find them. I also had another roof issue that should be covered, but in an urgent roof leak situation, I could not wait until Choice found a repair person, weeks after it started. So, I found someone and the claim will not be covered because I did not get preapproval. I'm not seeing the service or value I was assured I'd receive by the sales person, or the company information. I'm supposed to be reimbursed since I had to pay the tech to do the repair, but we'll see if that happens.

The technician who came to my house provided excellent service and took time to explain what he was doing and what should be looked for from a maintenance and inspecting perspective. The technician was able to address my concern and issue in a timely manner. Highly recommend based on my experience.

2Pair of Aces was very professional, came in, very polite, did the job, cleanup. I have use many companies those guy's was the best, not trying to con you and scare me, these thing has really happened. Thanks 2 Pair of Aces.

I wanted to use my own contractor to fix my plumbing problem. Initially I was told I couldn't but after talking to someone else I was informed I could. I submitted the paperwork and immediately received approval. Thank you!

Recently I reported the heater issues and sent the claim on 8:00 PM and your response is very fast and your technician came and fix heater issues before 3:00 PM next day. It is better than my other issue fixes last year.

Technician was very respectful, respectful to our property, even my dog felt the respect. Usually my dog don't approved anyone who comes to our home. He able to fix the problem same day and we are very pleased with his work. Thank you.

I had to call as the work order was lost. The tech did show up the day service was scheduled. He wasn’t able to handle our problem. The next day he showed up with his boss and they fixed the washer. It all ended well.

Repairman came to my home and repaired my garbage disposal in 20 minutes and he was out the door. He texted me a receipt, but I couldn't find it on my phone, but my daughter showed me that evening how to locate the message. He was polite, professional and quick.

I just told my mom about y'all. She just got her new home so she will be calling y'all. That's how good. I love them. Happy over the phone. Thank you so much. I am going to tell more people about y'all. This was a blessing to me. All I can say is thank you Lord.

I'm not renewing with you. I'm going back to AHS, they're more money a year but on the long run they get things done faster and I only have to pay for the service call. My X husband's heat is still out because you wanted him to pay out another $900 to fix it. I think you're the worst company out there and I'm going to post it on Yelp.

We only had two claims in the year we had them and they were both horrible experiences, you cant understand customer service reps and you can only do claim online and if you ever need to talk to someone and you will, you will never understand them and good luck getting anything done!!!! If I could leave 0 stars I sure would.

Person I spoke to seemed nice enough and knowledgeable. We did not hear anything back to help us, so we began the search ourselves but after we talked to someone we got a email stating we needed to use a contact you found. We had to call and cancel the one we found, a bit embarrassing. We are set for Monday.

Very friendly and professional and honest. Presented various opportunities. Understood my financial situation. Wasn’t pushy. Allowed me to call him back. Sal ** was a patient sales person. The opportunities offered were tempting. I do however wish the company would have accepted American Express.

I bought a senior plan today for six years. The salesman answered my question, however, I asked about the roofing and mentioned that I had skylights. He said that roofing was covered. Your contract says that skylights are not covered and that there is a $500 maximum for leak repair. I think this should have been mentioned.

I have three properties covered and absolutely nothing that has needed repair has been covered. When an A/C went out in August, they were not able to find anyone to come out and repair it, and told me to find someone. That is NOT at all what I expected when paying thousands of dollars for this coverage. Stay away, far away!!!

Very difficult to get through and begin a claim. Then, difficult to get a contractor. Then difficult to get a contractor who shows up for an appointment. Then, difficult to get contractor to fix the problem...many times, it's misdiagnosed. Then, difficult to get CHW to pay. Overall, not worth it. They ARE good at taking payments!

I started claim online and within an hour or so someone called and set up appt to come that day. They arrived on time and had me fixed up in no time. I was pleased with my warranty and the service I received.

The technician that came was very helpful but the coverage was not very much help. Could not afford the out of pocket expenses. I live on a small SS check and ended up paying 85$ to the technician part but can't pay my part so still don't have a working garage door.

Started purchase online, but had questions I didn't see answers to. So called and spoke with a Choice representative. He was most courteous and helpful and answered my questions in very understandable terms, as well as looked into any and all discounts possible for me. I completed my purchase with the rep taking additional information needed. If their service to any unfortunate breakdown is as good as the initial customer service, I'll look forward to being a long term customer.

Unfortunately, I once again had to file a claim with Choice Home Warranty, this time for my stove. The very next day after filing my claim, I got an email with my service appointment, and just as before, my issue was quickly taken care of. I've had zero issues with Choice Home Warranty, and I'm super proud that I switched to them after I was unfairly treated by American Shield.

It took 8 days to fix my furnace in the cold winter. I called Choice Warranty twice to ask make it faster. They just told me I have to pay extra $150 to make it happen. They just want to make money and ignore the weather is very cold and let our family without heating for many days. Very sad experience..

Repair disqualified. Very disappointed. Call with a case manager set for Jan 12. Hoping for a positive outcome. And there was an $85.00 charge assessed for a house call. Contract for your services sent after payment received by your company.

The sales rep Kendra was absolutely marvelous and spelled out everything in detail and was convincing. Now if the service dept can keep up that service level, choice will be the winner I think they are. Thank you for contacting me for my review.

Just signed up with Choice today because it was rated number 1 home warranty company in my state. The representative was not very courteous, with shot patience at first. I signed anyway because he presented a good 1 year discount deal to me.

Typical slow drain situation. Took a couple of days to get an appointment. At said appointment time, the plumber came out, snaked it clean and left. Was very professional, personable and informative. He offered tips to help keep the pipes clean, and yet admitted that old pipes are problematic regardless, so we're good.

Very discussed on coverage and what they offered me to replace my washing machine, I have a family of 4 and the offer was not nearly enough to get a new washing machine. And even though I disputed price of offer company still wouldn't up offer. And on top of that it was going to take 30 days for a check to be sent out. When your washing machine goes out you can't wait 30 days to get another one. I could use that $65 I give you guys every month and put it in a savings account every month if you're not going to replace the items.

We have a furnace issue. On 1/5/2021 I had my trusted hvac professional diagnose the issue and the problem is a cracked heat exchanger. Choice sent out their contractor and he told me the same thing. Choice decided not to cover my claim under the guise of Maintenance. They would not cover my claim because they deemed it Maintenance while both HVAC professionals said otherwise. It was a terrible, irresponsible, unprofessional, unethical way to deny my claim.

Overall I am pleased with the service. It happened in the Holiday season so everything was an extra day because of the holidays. The Washing Machine that was replaced is no longer made and they provided me with the old cost, However it was beneficial with the purchase of a new washing machine.

Technician was excellent. He worked hard and ensured the furnace was properly repaired. I now have heat. I would recommend him to anybody whose furnace is broken. He was very professional and knowledgeable about furnaces. He ordered the parts needed.

Our electrical stove range glass top cracked in several places and I placed the call to customer service. The agent was very cordial and professional and within minutes he placed a claim for me and gave me the claim number. The transaction took several minutes and was completed efficiently and thorough.

The tech came to look at the refrigerator and was not able to repair it. He added Freon, and said it would eventually leak out again. In another week or so I will be submitting another claim for the same issue. How does CHW Plan to fix the refrigerator?

I filled a claim on my over range microwave had to be repaired or replaced. I was told by choice that repair exceeds value (approx 2-3 yrs old) and they can't replace due to Covid and are unable to "get" microwaves... WHAT? I was offered a cash out that equals wholesale price only of microwave, does not cover price I have to pay for new or for installation. I will probably look for another home warranty company. Very disappointed.

Buying a house is one of the most important investments you can make. Didn't think something would go wrong within the first week of me being in my new home. Made one call and was able to get service the next day. Tech came out and was very professional and knowledgeable. Was able to fix my issue within an hour. I am very pleased with the service the technician provided.

The technician was excellent. I am disappointed that you have rejected my claim for my electrical and I plan contest this. I will be sending you my home inspection report when I bought the house. I think you should be partially responsible to help me fix the issue.

Exhaust repair was attached to the cooktop and Choice denied my claim my trying to say that it was something separate other than it being attached top... I would never have chosen to go with choice had I known that they would try to not satisfy myself.

Our technician was very friendly. He came in wearing a mask, he kept us up to date on his time of arrival, and he came two days earlier than expected. Great job. I would highly recommend him for service, with or without a home warranty plan. He told us what to expect from him and Choice Home Warranty.

The technician arrived in a timely fashion. He was very professional and polite. The technician repaired the stovetop without having to replace it. The appointment only took him 30 minutes to resolve my problem with my stovetop. In the future if I have any electrical issues I would request that Vicks Appliance Repair be sent to my home.

My experience with technician was excellent. A 10. Came out the next day as scheduled and on time. Reported the findings to Choice right away. As usual with Choice a 0. I have 3 contracts currently, this will be my last time dealing with your company.

Your technician was professional and knowledgeable. Fixed the problem. Very pleased. I now have heat. Would highly recommend Choice Warranty Plan. Have had other plans at another home with very different conclusions. Thanks for restoring my confidence in warranty plans.

The technician was nice, used his mask and did what he could for the refrigerator. He arrived on time, he also the day before text me to verify the appointment. He spoke with me and explained my refrigerator to me.

Detection was great. He got here. You fixed the machine within 10 minutes and was gone and there was wonderful. The technician was polite and professional. He also called before he got here and was right on time. I will use this service again.

Thank you.

The tech was very nice and knowledgeable in his job. He was able to fixes the kitchen faucet without any problem. But the bathroom faucet couldn't be done. Because home Choice, it was not cover under their planned due to erosion and tear and weather. Therefore the claim was denied. But fixes the kitchen faucet. They also told us to read our handbook online. They did collect the $65.00 dollars. Customers service and the handyman was very nice with good customer service.

Upon arrival, technician was very professional and courteous. Within a few minutes, he was able to diagnose the issue and solved the problem. Luckily, he had a necessary part with him. It was probably the best service call I have ever experienced.

The repairman that came was very pleasant. He knew what he was doing, went right to work. He was clean and efficient. The frim he worked for was A & E SEARS. If we need someone in the future we hope they send A & E back.

The Technician was very Professional and was able to find the problem with my heater. The Open Vent to allow air circulation was the Problem, and I took care of cleaning off the shoes and a few toys. And thankfully that took care of my heater not staying on to heat the house.

The technician is very knowledgeable, has plenty of customer service skills.. fixed my appliance in a reasonable time manner. Choice Warranty were a little slower doing their part in finding the tech due to the Covid was the email I received, but I contacted the tech myself I schedule the appt.

I was very pleased with Robert **, the technician sent to repair a leak in my kitchen sink. He notified when he would arrive and he arrived during that time. He was very polite and very respectful. He quickly identified the problem and made the repair in a timely fashion. I was very pleased with his work.

Water heater was not lighting, attempted several times before finally filing a claim about 9 AM, at about 5 PM I received an email letting me know which company would be coming over. The appointment was for two days later, so I called the company and they were able to schedule the next morning. When the company arrived and did the initial inspection it was determined that it was the thermocoupler, Choice approved the repair, and a bit later I had hot water. YAY!!!

The service I received was prompt and friendly. I was amazed at how the plumber came to my house within the timeframe he stated over the phone. I like that my time was not wasted waiting on someone to come fix my bathroom sink.

It's all sunshine and happiness until a major issue comes your way. My claim for HVAC repair was denied and the representative said, "Well you must not have read the small print." FYI ASK for explanation of terms before entering into a contract with Choice. They paint a pretty picture but the reality is a for-profit enterprise.

My title says it all. I am very happy with his behavior, work ethics and recommendations. The contact changed the date and time to accommodate my schedule, the technician arrived within the timeframe. He went straight to work, evaluated the appliance with a pleasant attitude. I would refer Blue Star Appliance to friends.

To be fair, I honestly won’t know how well you do what you say you are going to do until I file a claim and that’s when I can honestly give feedback. American Home Shield whom I had for 3 years, said many wonderful things they cover, but still tried to charge me $595 for a new water heater that could not be fixed. That does not include the $125 service fee. I am currently working with Tasha who is very pleasant and waiting to hear back from her for more business.

They are a nightmare and a total scam. Go to Facebook and check out all the complaints. Do NOT use them. They will rip you off and do nothing to fix your problem except take your $100.00 to have a service person come out to find a way to reject your claim.

To begin with, I know these warranty companies have to have ways to make money besides the monthly payment so I was ready to have to bicker over payoffs to cover claims. That wasn't the main reason why I terminated my contract. This company operates using local technicians they hire to do the work then they have control over the labor too. The problem was that they couldn't find any technicians so I had to hire my own person so when he had estimated the job the company always disagreed with his estimate so I lost out 3 claims in a row. I couldn't take it anymore and to make it worse they refused to give me any refund even though I had at least 2 years left on the contract and they offer a refund in the policy! After the third claim I finally realized that they never did have any technicians in my area.

CHW sent the wrong technician. I advised them I had an issue with the refrigerator, they sent a plumber, he acknowledged it was the appliance and CHW will not waive the second 65$ fee for a new technician to come in.

I enjoyed talking to someone who speaks English. They were prompt answering my phone call and enrolling me in a plan at a great price. I was also quoted a great price for a service request. Al listened to me.

The reporting of the problem and getting the OK for repair went well, the repairman sent out was very cordial and seemed to be knowledgeable but the first repair did not solve the problem. He came out for the third time. He made some adjustments but said he wasn't sure it would correct the issue. Will have to see if it will or not.

Very unhappy with this company. Do not waste your money. Friends with other companies have gotten the exact repairs paid for that we were denied. Will not renew with them. Waste of our time and money. Gave us $600 for a $3,000 refrigerator because parts were discontinued. Very unhappy.

Called Choice.. Just waiting to be contacted by an appliance service person and getting my refrigerator fixed. Called this am.. Should be contacted with 24 hours.. Your rep was very efficient. Hope this results in a Good experience in the end.

My experience has been horrible! The tech came to my home, gave an assessment of the matter and was told that he would be back in a week. However, it has been more than a week and still NOTHING. I have received several text messages scheduling for the tech to come out, but when I schedule for the services, then I'm told that someone will call me back, but they called to collect the payment, but can't communicate and take care of this matter.

It took a full week to provide a service worker to check out the dryer. That is unacceptable. Resolution was to replace dryer and that was satisfying. That is all I have to say. I wish to say no more.

The technician that was sent to my house was kind, friendly, and respectful. He came on time and diagnosed the situation quickly. I can’t wait until the part comes in and it is installed so that my oven will work again!

Rey did a thorough check to make sure it wasn’t a main line back up. Said he would follow up in a few days to make sure everything was working right. Friendly and made some jokes to ease my tension to take very good care of me and my family.

The customer service was great and super-fast. They explain everything and the scheduling was quick too. I like it. The only thing that I did not like was the company that provides the service. They call me to cancel 15 minutes after the window time.

Gentleman was very nice and very fair with his diagnosis of our washer. Was upfront with what the problem was and analysis of the problem. He was very friendly and we appreciated that he wore his face mask while he was in our home.

The man came and turned it on and it worked right away. We never found out what caused the problem. So we paid 45 for nothing and went 4 weeks without a washer. We wish we knew what had caused it to do that to us.

Richard ** did an outstanding job on the sale of our home warranty. He competently answered all questions. He made us aware of senior and military discounts. Lastly, he left his name and phone number in case we encountered any problems with the service. Very impressive...thank you!

Well informed about me and current warranty coverage. Provided reduced cost. Provided contact information. Handled professionally. Advised that sufficient number of contractors are available to meet my needs without me having to do the legwork. Guess this works well for me.