Choice Home Warranty Reviews

Very positive experience in ordering new warranty plan. Gary was very professional and efficient in answering all my questions in explaining warranty plans and pricing. He also was super helpful in finding every discount that I was eligible for in quoting me plan prices and offering options for additional savings.

Sales person Kyle was not very customer service oriented. When I told I did not want to pay for the year all at once he seemed not to care whether I signed up or not. When I said I wanted to pay monthly, He couldn't wait to get me off the phone. Thankfully I based your product on others recommendation not your service personnel. Not a good customer service experience. Maybe he had a bad day....

I called to make a claim on my hot water heater. My contact ended this month and received a text with my new payments. I spoke with Stephanie who addressed all my issues and got my pricing costs back to the original price. Then she. Took care of my claim. It was a very comfortable call and I was put at ease. Thank you.

The response time was outstanding. I am not satisfied with the exclusions of the policy. Most items that cause a malfunction that is costly are not covered by the policy. I spent over $500.00 in total for service call fee and repairs. It may be wiser to take out policies with other companies that cost more monthly, that have fewer exclusions.

Simple process with very helpful guidance and options. Exceeded expectations in the friendly and professional support. Multiple options provided for future extensions and or renewal. Support member answered an initial question from an on-line application and then took control to completed the application thru securing a new policy.

Our hot water heater went completely out the service technician was extremely helpful. Disappointing that Choice refused to replace or credit towards a new hot water heater. We’ve been left without hot water for over a week now with zero solutions from Choice. Have a family with children. Where is the humanity here.

Your sales rep explained the program well, answered all my question, was able to get me a price comparable to what I was paying but with better benefits. Was not pushy made me feel like a valued customer. Would recommend to a friend.

Your company was recommended by an employee program here at my job Houston Methodist; called You Decide. The advertisement popped up; so I clicked on the button, and filled in the blanks. Phil's call was almost immediate. Phil was very good in explaining details and helping me to make a choice. He has given me his phone number and email address should I have any questions or concerns.

I was looking after 49 years with Sears for home appliance warranties and I called Choice Home Warranty and spoke to a nice young man Luis and he walked me through everything. I purchased a policy and I am happy to be away from Sears after 49 years with them their service went downhill. Your company came highly recommended. Thank you.

One morning woke up to a flooded garage with water running everywhere. Called to report leaking tank and send a repairman out. Repairman looked at it and said these things only last so long with this hard water and recommended replacement tank. Choice denied my claim to replace my hot water tank. Needless to say I was very upset for denial. What good is a warranty that doesn't live up to its obligations? Paid over $1000 to get water heater replaced out of my own pocket.

I am very pleased with how quickly Choice Home Warranty responds to claims. The only issue I have is that the amount awarded to replace seems extremely low for the appliance being serviced. We recently submitted a claim for our washing machine, which would have cost more to fix than to replace. We got a settlement that did not even cover half the cost of replacing this appliance. You could say it was "better than nothing" which we decided to be true. But, we don't understand why the payouts are so low. Otherwise, we are very happy with the expertise of the service person sent and the amount of time it took to settle.

Brian from Legacy was efficient and did the work in record time. He also installed a new flusher in the toilet that gave me peace of mind for future. He showed me a potential issue with the seal under the toilet, as well. Excellent work!!

Handle on toilet will not flush., Chain broken. I tied a string from handle to chain so it would flush. So far this has worked but you will send a plumber out on Friday Dec. 4th. This is not an emergency since we have 2 bathrooms.

Needed parts to fix. You would think that he would have on truck since he was a Sears guy and knew the problem and model before coming. Have to wait near two weeks with laundry piling up. What is a mother to do?

I have been trying to get my refrigerator fixed by them for last 5 weeks. They send out repairman from Sears. The electronic panel is not working. It was not freezing now. Since first technician it is now over freezing. Now it is also freezing everything on top also eggs, lunch meat, produce ruining it all. The repairman from Sears said it is too old. Cannot get the parts needed it would need to be replaced. Now they continue to send a repairman. Last call he did not even make contact with me I was home all day. Instead he closed my ticket stated I refused his repair which was a lied. I would call Choice Warranty. They have not been responsive or sensitive to the repair of my appliances. I have been with them a while. This is my worst experience.

I thought it was the thermostat. It was but they did go up in the attic and the furnace checked out. They put a new thermostat in. It now works fine. They were on time and had it fixed in no time at all.

Not sure what has been done lately but customer service has been great. I highly recommend this home warranty as they are very professional company. Great customer service at a great value. The person/tech Art Miller of Miller’s Plumbing was Great very professional, knew what he was doing and was very clean!!

We have been without a close washer for 2 weeks now it was about 1 1/2 weeks before anyone came out to look at it. he said that it would be more expensive to fix than it would be to replace it. We said that is ok with us if you want to replace it. They then offer us $ 350 to replace it after we paid our $75 fee for the repair guy to show up just to look at it. They think that I can replace a LG direct drive front load washer for $275 even Black Friday deals aren't that good. Now I get to wait and see what they will do next. I am glad that I live so close to a Laundromat.

He was a very nice technician who took care of the problem. He even called and was able to come the day before the actual schedule. I would definitely recommend that you continue to use him in your network. Thank you.

I had American Home Shield which was transferred to me upon the purchase of our new home. The renewal without the pool-spa and well pump was significantly higher as well as the service fee. The only option I would have liked to see is monthly payments.

James ** was the salesperson that assisted me today with a multi year, multi property warranty. He gave me a good price and also explained what are covered and what not. He answered all my questions and worked out the numbers. I am very satisfied.

Repairman was great fixed heater then also found a minor leak in spa return line. To bad unable to speak with a live person about your claim however. Claim service dept open 24 x7 but is not. Also unable to edit claim forms if a mistake is made.

The technician was out the next day. Was professional and complete the task with no problem. He made sure before leaving the dishwasher worked and cleaned up his mess. I was very excited because water was under my cabinets due to this leak. No more water.

Technician was prompt and on time. Very satisfied with repair work and he cleaned up all the standing water from the hot water tank leakage in the garage. Overall customer service and response time was great. Would recommend Choice Warranty to a friend.

This is the second time I place a claim with the company and I am very pleased with the promptness my case was processed. Even though the recording that answered my call advised me that there might be a slightly longer wait time it only took minutes to talk to a service rep. Shortly after having placed the claim I was called and emailed with information of my scheduled appointment. The whole process did not take more than 15 minutes, courtesy and professionalism was impressing.

I needed a plumber right away. I had no hot water, and needed my hot water tank checked. First Action Plumbing came at the specified time - very nice and knowledgeable about what could be the problem. I am now waiting to hear the results of his contacting a company to see about replacing a part.

Azfar **, was very courteous, knowledgeable, helpful and most of all considerable. I’ve been a member for many years and really have no complaints thus far. I’ve in the past recommend CHW and will continue to do so. I’m grateful and a satisfied customer.

Found James of Affordable to be very knowledgable, pleasant to work with, and efficient. There was a mistake in the order, a doubling of the stove portion, which did not allow him to work on the oven. I would want him to return for any future repairs to be done. I will be further disappointed if there is another charge for the second visit. The response time was too long.

I have been with Choice for more than 3 years and I am happy with their service. I had multiple claims and they were able to resolve most of the claims efficiently. Only thing I don’t like is the replacement of an utility. They offer very low replacement cost compared to the market price. Other than that, if something breaks or needs repair they are very reliable on the claims and refunds.

I called in the problem and was answered the same day with an appointment date and time. The repairman arrived the following day on time and told us the problem with our dryer. He told us that he would order the parts, then left.

I want to know why my terms differ from what you advertise online in regards to access to plumbing systems. I have been with your company nearly 5 years and am looking for a new warranty. Unfortunately I did not want to believe all of your bad reviews. But I do.

This unit has been in the area for years and was never told it was not covered, in fact when the unit was being installed the question was ask if the unit would be covered and was told YES. Choice pulled a similar trick when I had the main unit replaced 5 years ago and told that they would not pay to replace a 2 1/2 ton unit with a 3 ton after many calls for service. Choice is not trustworthy, they speak with forked tongue.

So far, pretty good. The service contractors sent by Choice have been very polite, punctual and informative. Customer service is good. So far they are very accommodating and are trying to resolve any issues I have. I cannot comment on the coverage until after the contractor completes the job.

They gave me some wrong information about my claim that I submitted. I was told you the contractor for service and he will do the job. I am very disappointed in this matter. I will not send anyone to this company.

I was offered replacement of my dishwasher for only $180 after paying technician $65 ... which gives me $115 to replace a dishwasher? Mine had full features including steam which will be around $600 for replacement. My microwave went out a few months ago and I was also offered $180 for it. Is $180 the standard offer for replacement for everything? My new microwave was close to $400 ... this is not right or realistic.

Washer just stopped working after being loaded. The washer started then stopped (water came in and began then it just spinned out and stopped). Fill light and lid lock light began blinking. Washer would not restart. I placed a call to Choice Home Warranty and a repairman was dispatched to my home (JP Appliances).

My assigned pro did a great job. Communication was clear and the work was great. I am very pleased with the re-key service offered. I would gladly use the re-key again if I were to move to another home in the future.

The company owner/repairman arrived well within the time range, wore a mask, was polite and efficient and answered any questions. I hope he will be able to make my other repairs in the future. I was very pleased.

Our oven stopped working just prior to the holidays; we were concerned with a technician in our house during this COVID-19 pandemic. However, the technician was very prompt, followed COVID-19 protocols, and was very efficient in making the repairs. Had all required tools and parts in his vehicle and was able to complete the job in one visit, without having to return.

A great Tech, answer all question, made you feel you were in good hands. He worked as he telling you the cause, Gave ways to not make the same mistake. Clean and neat while working. This is the type of Tech you want when calling for help. Highly recommend this company. They were right on time and completed the job quickly,

These guys were AWESOME!! Very respectful (came in wearing masks without being asked), timely, honest, and excellent work. In fact, I liked them so much I have already hired them to do additional work, which has already been taken care of. Excellent service all the way around. These guys are now saved in my phone and the only ones I’ll trust locally. It was so nice to meet them. I highly recommend them to anyone needing work. The photo included is of a dishwasher that I paid them to install. They actually made time for me the day before Thanksgiving; which my wife was very excited about. I really can’t say enough or thank them enough.

Choice warranty took care of getting my claim taken care of. They communicated to me about what was going on. The Technician was awesome and very professional. You could tell that he was knowledgeable about his job and when he had finished for that day he explained what he had done and why and the next step that had to be done. I felt good about both Choice And the technician.

Technician was very professional at all times. He identified himself prior to entry and took safety precautions. He identified the problem, explained what needed to be done to fix it, then completed the job in a reasonable amount of time. I will recommend this business for future repair jobs.

Do not trust this company... They are liars.... They will not help you if you have a claim. They have over 14000 BBB complaints.. Let me start by saying that being a homeowner you expect things to have to be maintained and of course break, It’s just part of homeownership. That’s why when I received a call from Choice Home Warranty offering me their products I was really excited to what they were propositioning. I paid $1260 dollars on four payments to which two payments have been already been made. I sign up for the total plan which is the best coverage with this company, I was reluctant at first but the sales person kept giving discounts and different promotions to incentivize me to buy their coverage.

Looking forward to working with your company. Don't let me down. Todd was is very good at his job. Keep up the good work even though times are not good right now. People need people over the phone or face to face???? Stay????

Gabe was very patient and explained in detail the process, the pros and cons, and ensured that I was comfortable with the decision-making process. His level of knowledge about the services being offered and the myriad of options with many scenarios presented appeared to be forthright.

Very pleased with the customer service from LaTasha, she was easy to work with, professional and made me feel welcomed to the Choice Home Warranty program. I would recommend Choice Home Warranty to my clients and friends in the future.

Stopped up sink drain. They found it and fixed the problem. Very nice and professional guys. Would call again if needed more plumbing problems. Home warranty answered quickly and associated with professionals who do call back quickly and make appointments soon.

I waited through 3 plumbers trying to get them to fix my pipe. Now I have to wait another week before one come out. Not good. We have a person in a wheelchair and need the water. I was told that was the earliest that they had available.

On May 12, 2020 I purchased warranty. Told by Shawn **, sales that plan covered all kitchen appliances. In Nov. problem with ice maker, no ice. I called complaint number and was told the ice maker was covered. Choice sent out repairman, I paid $65.00. He told me he submit to have part ordered. Then e-mail to me claim not covered. I asked for reconsideration, spoke to Michael **, denied claim and told me he has to end call because 15 minutes was up. I called again to speak to his superior and received a call from to Ashton ** and received no satisfaction.

Was extremely disappointed that my issue was not covered and had to pay out of pocket for needed repairs. Asked so many questions before we signed up and when we have issue it's not covered. Currently shopping around for a plan/company to better suit our needs. Tech was fine.

Nice agent I talked to and gave me a good Thanksgiving deal for my house warranty. Signed up after my relatives recommend Choice Home who were happy for the past four years. Their plan covers pretty much every appliance we use at our home.

At the end of the day, I do not feel supported by this program as it covers very little and is nothing more than a money grab that takes too much time to go through the claim process which always gets denied. I have numerous rental properties and never had a positive experience. I had a bathroom drain issue and water heater problems that they always found excuses not to support. I will never recommend a program like this.

Don’t use. This company had problems from their contractor about how he going to get paid to them denying part of my claim. On site under terms doesn’t mention tub hardware which I was sold the policy under to in my contract is excludes tub hardware. Dispute resolution members are rude and non helpful. Contractor doesn’t want to do work unless I pay in full because he said he didn’t get paid on a couple jobs.

The furnace keeps stopping; breaker kicking out. As a result we didn't have any heat. Discovered that the breaker on the furnace was bad and the entire unit was replaced. Part had to be ordered over Thanksgiving Holiday and entire project took three days. Technician arrived promptly at 8:45 AM the morning after Thanksgiving. Upon arrival the job was complete approx. one hour.

Great Experience!! Heating system quit blowing hot air. Claim was initiated, I was then sent an e-mail acknowledging receipt of claim and letting me know that a technician would call with appt details, Received a call from technician soon after that and he visited my home within the following 24 hours. Heat in my home is working like a charm!! My experience with prior Home Warranty Companies has not been a smooth one. I definitely recommend CHW to any home owner looking for peace of mind.

Our repairman showed up on time, and did as much as he could. He needed to order a part so he should have issue resolved early next week. He was very polite and professional. Dressed professionally and seemed to know what he was doing.

Disappointing that you only paid $200 dollars for a $350. Also wish you would have paid the $200 directly to vendor because Takes too long to be reimbursed. Been waiting 3 months for a $60 check still have received for a different claim.

Microwave stopped working. It was discovered it needed a new main board but the manufacture stopped making it so had to settle on buy out price. I was assigned a Manager to review buy out price. That took a while to get the communication going but it finally did and I was satisfied.

I spent $65 to be told my claim wouldn’t be covered over a damaged $5-$20 part. I am extremely disappointed. I was never contacted in regards to my appeal of the denial of my claim. I will never use Choice Home Warranty again. The plumber that looked at my toilet was nice enough but he has nothing to do with choice. And frankly, neither do I after this experience.

I can hardly believe that it took almost 2 months to get this taken care of. Had I not pushed and pushed, it never would have been handled. And then the cash out price is only half of what it will take to replace the unit.

Excellent repair work to quickly identify the leak area and complete the repair process. I was surprised how efficient the team handled the fix. I would recommend the crew that responded to my roof repair. I would like to tell you how well they resolved my repair area.

Called for a plumber because the toilet in the guest room didn't flush. The plumber of Jackson Water and Waste Drain Cleaning came to fix the problem, Was very pleased with his work and and professionalism, He knew exactly and quickly manners and how quickly he did his work. He knows what he is doing. Highly recommend.

My refrigerator died. Choice offered to replace it but I feel their settlement amount was too low. Not even half of what a new one would cost. The customer service rep was very helpful but I think her hands were tied

First and most important complaint is automatically scheduling service appointments without consulting customer. Single clients can't accommodate during the day appointments. Clear problem with toilet but denied replacement which has caused another service visit where I have to take off work.

The oven door would not close. I could see the problem so I removed the door to straighten the piece that appeared to have bent. Now that I have the door off, could not fix the problem, I can now not get the door back on because of the tight springs. I will not give a great review until the service is performed. Phone service was good.

It’s Thanksgiving day and the garbage disposal went out. Not a good day for such an occurrence. I called Choice Home, whom I am new with. When selling me their service, I was told service would be provided within 24 hours. My appointment is for Monday the 30th. That’s five days I have to wait for service! Really???! Gotta do better than that or I’ll be searching, again for a home warranty service!

AC condenser would not kick in and cool the rooms. Storm surge tripped circuit breaker. Technician did extensive testing on the unit and discovered the issue. He reset the circuit breaker and everything worked. This certainly should have been covered, as he did a review of the entire AC system. Very disappointed that Choice Warranty would not honor my request for coverage. I did appreciate your prompt response, but very upset at your decision....

Quick response and resolved issue with air conditioning within an hour. Needed old R22 refrigerant added to Old Unit. Had it on his truck with him and was prepared to utilize after quick approval from Choice. This resolved my issue.

I was very pleased with Southern Home Solutions, whom you sent to repair my garage door. You were SO quick to reply to my request and get them scheduled. I can always count on your speediness to my needs. Thank you.

Worst experience I've ever had with a home warranty. Took 2 months for Choice to get someone out to tell me it couldn't be fixed or would cost too much to fix. Had to fight for $ to replace and still didn't get enough to purchase comparable microwave.

I called Choice Home Warranty as I was looking to change what I currently have. I spoke with Jason who is one of the nicest people I ever spoke with anywhere! He was very friendly, extremely knowledgeable & took the time to explain the options available & answered all of my questions. Jason then talked with a supervisor to get the best possible deal for me. Much appreciated!

Technician was awesome! He was on time, answered all my questions and fixed my heater quickly. Didn’t leave until I was satisfied. I would recommend Just Cooling to anyone who needs HVAC service. And Choice Home Warranty has been great to work with.

Great service, especially salesperson working on a national holiday! Friendly, helpful and I’ll refer others to Choice Warranty. Glad the Choice warranty covers wells and septic systems should they have problems.

Good selection of the service provider. The process was easy and once the technician sent the information to Choice with what was needed we only waited a short time for the approval. I do need to read the policy closer to understand it better. I didn't know the technician would need to get approval first.

I have been with Choice Home Warranty for years and it have all been good until I had a real issue with my refrigerator door gasket, as per the technician the gasket is not available in the market, therefore Choice Warranty rejected the claim even though in the contract they claimed that if they can't repair the appliance they will replace it, I was told that the gasket is not damaged from wear and tear when it is.

The company gave me a refund for future use and this is satisfactory to me. Thank you Choice!

Jayson from Blue Tech Mechanical was excellent. He was on time for the inspection visit and the follow up repair visit. Great communication regarding the repair issues and when repairs would be made. Highly recommended repair technician. Thank you Jayson.

I have dealt with 2 other home warranty companies and they both covered a leaking hot water heater. You denying the claim due to that is not acceptable to me. The tech who came to my home was great and I would recommend him. He looked my hot water heater over then said it was normal wear and tear and should be covered. CHW seems not to be in my best interest as 2 out of my 3 claims were denied and had to be challenged. This is not what I am looking for in a warranty company and is not what your ads/brochures lead someone to believe. There are better out there and I am taking my business elsewhere. I've requested my policy be cancelled and a refund processed. Will be doing the same for the 2 other policies I have with CHW for my 2 rental properties. You're fired.

My ice maker is still not fixed. Young man needed a tool that he didn’t have because of the make of my refrigerator. He is seeking the tool and will be back to complete the joy later this week. He is very professional and was upset that he could not install the new ice maker.

I was satisfied with the man who came to my house and looked at my garage door opener and said he had to call this in and get it replaced. He stated that he probably won’t be back out to my house until next week because of the holiday weekend. I said that is fine.

The thumping noise in my dryer was fixed and the dryer works great now. The associate was responsible and did a good job. I was completely satisfied. The price was truly awesome and the coverage is the best. I should have got this coverage a long time ago. I almost didn't get this coverage. Everything from start to finish very professional.

Issue with heat. The vendor did an outstanding job in a small amount of time. Spoke to me in terms that I could understand. I am a senior citizen. Took time to test the equipment several times before he left. Provided me with support and guidance on maintenance issues to be proactive going forward. Thank You for sending that young man.

Good Coverage but the customer service was dissatisfactory. I felt the rep was too pushy and over confident and would not allow me to answer my questions....and didn't care if I understood the policy. There is nothing more to say. I had to call twice and I think unfortunately I got the same rep for Nevada. Please insist on more customer service training. I hope to see better service for others in the future....

So far nothing that I have called about for my home warranty has been covered. I’m Not really sure why I have it. I'm disappointed with my home warranty coverage and would not recommend it to friends.

Do not waste your money. The company is unprofessional who loots your money without honoring the contract with you. You are just wasting your money and time with customer services who are like parrots and don't listen.

1. The "proof is in the pudding," and I've not yet tasted the pudding. Therefore, my 5 stars are for the salesman only. In addition, I am replacing a contract with a competitor whose policy I never once needed nor tested, and hopefully this one will not be needed either.

This is the second time I have called CHW. On both occasions I have had kind, considerate, and understanding clerks over the phone. The responses and resolutions for my issues have been speedy and with little added problems. I would suggest Choice Home Warranty to my friends and colleagues.

I called CHW to place a service claim for a heater fan motor that went out. While on the phone with customer service, I renewed my contract for another year and also received a free service fee. Within ten minutes a technician called me. Although my appointment was scheduled for the next day, He said he was close in the area and ask if he could stop by to evaluate my issue. After evaluating, he immediately knew the problem. He called CHW and got approved for the part and fixed it within one hour. Amazing! Thumbs up to K & L HEATING AND AIR CONDITIONING LLC. He was very knowledgeable and friendly and polite. I would request this company again.

Furnace was not turning on. Called and within an hour receive notification of when the technician would come. He came and assessed the issue and had to get the part the following day. He repaired it was very professional and polite!

Ed of E&E Elite was AWESOME!! He fixed my door and I’ll never call any other company for garage door issues!! He told me right away my issue wasn’t covered under my policy but his price was reasonable and the garage door works better than it ever has!!

This was an extremely simple but very pleasant experience from the call to the claims agent, to the technician who made the repair, to the total satisfaction of the results! My wife and I would recommend Choice to everyone looking for a first class home warranty company. One of the best decisions I have ever made in having an agreement with Choice.

We had a burning smell every time we turned on our AC/Heater upstairs. We called CHW and they were nice enough to send us a technician who diagnosed that our AC needs a new motor. Our AC is under warranty due to it being new so the motor is FREE, But Choice wants us to pay the technician company $125 for delivery services of the motor from manufacturer to them and back. I'm trying to figure out why we get a warranty if they have all these hidden fees that do not disclose to us when they are selling us the policy. The person who sold me the policy never mentioned to me that product under warranty are not going to be covered and I'll be paying for the shipping fees. I'm deeply disappointed in CHW and how they treat their customers.

I was just barely completing information request when Phil called. Very helpful, answered all my questions, we got disconnected at one point, he called me right back. Very happy with experience. I am very happy with affordable cost and covered items. I will definitely be recommending to friends. As a veteran with limited income I believe a home warranty is a necessity.

He only looked at 2/5 Faucets in our house for Water pressure and then told us we should go to Home Depot to buy the parts to do the rest of the work ourselves... Also even after being told our Kitchen faucet would be replaced, he refused to do the work and wanted additional money outside of the claim to do the work. Overall he seemed like he wanted to be here are little time as possible and do as little work as possible.

The a/c would not come on. The fan switch would not allow any air movement. Turns out the fan motor needed replaced. Can't remember the tech's name but he new what he was doing.. Very personable. If I have to call your company again, I would only want to have the same tech. The company stands by its word and service..

My GE Washing Machine had stopped spinning the clothes during the spin/dry cycle. Choice sent out a repair man and it was determined that the problem was a bearing and that it would cost more to repair than to replace the washer. Choice gave me a dollar amount to go toward the replacement of a new washer.

I worked with Mr. Jordan ** for over two days. He provided all the answers to my various questions and helped me find the best plan. He treated me like I was family and if it was someone else I not sure if I would have signed up as quick as I did.

The technician was very professional and thorough. He was able to give it a temporary fix. He has to order a replacement part that is on backorder. Hopefully it won't take too long to hear back and get it installed.

I was very disappointed in not getting the service I paid for. I will definitely stop doing business with Choice once my warranty is up. I get pay for a warranty that do not cover the things I need fixed. I shouldn’t be held responsible for something that was installed in the house before I purchased it not knowing it would be a problem. I lived in the house over a year and when my heat went out Choice made the decision to not fix it because of a part that was put on there. That was done prior to me moving and if I’m paying to have a warranty Choice should have fixed the problem. I am a unsatisfied customer who will be taking my business elsewhere.

You say the pool is covered and if there is a crack you refuse to cover the claim. I will never recommend your company. You are a rip off. I have referred 2 others and now regret it! Why pay for insurance if your company does not take care of the problem?

Lamar ** did a great job of replacing the garbage disposal. He stopped by and assessed the problem one day and was back promptly the next morning and replaced it in a timely manner. Will be pleased to see him show up in the future if I ever have trouble again.

The company you sent L&D was excellent. The technician was fantastic. He was very bright and continued to problem solve. He really knew what he was doing. He was polite and helpful. Way above average! Will have him back again.

Final Touch provided great service! I’d definitely use them again. They were polite. Arrive on time. Called to confirm appointment. They were very professional. They were also quick. It did not take them long to identify and resolve the issue.

I now understand that CHW will offer me the wholesale price not replacement price. AND, the air conditioner, if it needs replacement, is capped at $1,500. I never knew this.. I specifically bought this protection because of that concern.. and now I'm told there is a cap.

If would have known I was buying such a sorry warranty I would have never purchased. For you to deny a claim due to rust in the south is just an excuse, my truck has rust and has never had a problem. I will make sure I tell everyone I know and that is part of my online community not to ever purchase anything from Choice Home Warranty. If something is not done about repairing my unit I will seek the advice of an attorney on filing a class action suit, because I feel I’m not the only one that gets these lame excuses. After talking and reading several post it seems that Choice loves to collect money and not pay for repairs.

The tech that came to my house was fantastic. He was very knowledgeable, professional and polite. He found the problem immediately and took care of it. I would be happy to deal with him again if/when needed. The problem was fixed on first visit. That is why the low rating on “coverage”.

My furnace stopped working so I called CHW on Saturday. I new it was the weekend so I knew I would have to most likely wait a couple days and that was okay since the weather was not that cold. I set up the claim and the girl on the other end was very nice, helpful, and informative, I received an email confirmation. On Sunday I received an email stating that I could find my own HVAC and take a payout after they come out. I decided not to do that and wait for the CHW HVAC.

I am going to report you to BBB. The repairman was prompt and very courteous! But once again Choice is not living up to my contract. This is the third time in the past 2 years that you have not been straight with me. Please call to discuss! **.

I called to report a failure of the refrigerator to cool. No repair company selected my issue. I was told to find my own repair service. This is the 2nd time for the repair and the 2nd time I have been told to find my own repair. This is why I purchased your home repair service. I am new to the area and have no established repair services.

Everything went better than I had hoped. The plumber after the allocated time period, but I understand that can happen. He was very professional, and careful with his work. Problem was fixed in less than 30 minutes. He cleaned up the area and fixed the leaks.

We purchased most expensive top policy. 1st they sent horrible plumber who broke shower wall and won't give me his insurance info. 2nd they are not covering items that should be covered and say in the policy that they are covered. Robin was worst customer service ever. Your top exec should call me ** and I am a licensed realtor as well.

Lee ** was the repairman. He was thorough and took the time to explain everything. Very pleased with him. Not happy with follow up. Received email about replacement but there was no place to request replacement. Called and never received call back. Called again. Was given name and phone number of person assigned to this. Called and left message. The next day called and left message. Still no call back. I was told to stay by phone to await call. Still waiting.

I called today to inquire about establishing a home warranty for the home we are selling. I was very impressed by the knowledge and helpfulness of the customer rep. I was able to get the type of coverage that I wanted.

My Hot water heater was not putting out much hot water anymore and requested someone to take a look. The person that I spoke to on the phone to file a claim was super helpful and had someone out the next day to check it out.

I am very unhappy with the experience of having my oven repaired. After multiple attempts and missed appointments I finally got the service person from Hamilton Enterprises. He said he had repaired the problem but had not. After multiple calls again he finally came back out to say it was another problem. This all started in September or November 2019. Finally, at the beginning of the pandemic I get a call saying I have the part and need to set up an appointment. I asked to wait until we were in a better place with COVID before I could have anyone in my home. I started calling to set up the service appointment. I made multiple calls to the service provider and had Ms. Hazel-** intervene.

Called because the furnace started blowing cold air from a gas furnace. The gentleman on the phone asked me when this started and I told him about a day ago and it just seems to keep running and blowing cold air. He explained everything to me about the process and was very helpful. Just waiting for a call from the repairman. Thank you.

Blue Red Heat Cooling come out on 11-18-2020 and fixed the heating system and it worked for 6 days. 11-23 -2020 it is not working again. I called blue red heat cooling and did not get a response so I called Choice warranty. They called blue red heat cooling and they got a Scheduled that they would be out out on 11-26-2020. I was please about that although it will be Thanksgiving day. Need heat because have young child in house. Thanks.

Technicians were prompt and professional. They took the time to do the job right. They informed me that should any other issues arise that they would be more than happy to correct it. I have another issue that is pending that I hope they can come out to resolve.

You are the worse company. No wonder you have a 1.9 rating with the BBB. I am a Realtor and will never recommend you to my clients and I am on the phone right now to cancel my policy and sign up with Fidelity National.

Simon was very helpful. I already have a plan but Simon helped me realize that Choice had more to offer and would save me money for the first year. He has wonderful customer service skills and is an asset to your company.

Our repair request went smoothly once a repair company was located. I guess due to Covid it is a bit more difficult to find someone. Once it was scheduled it went fine. I called the repairman to explain the issue so he could bring appropriate parts and not have to make 2 trips. The repairman arrived as scheduled, fixed the icemaker with the needed part that he picked up on the way, and the icemaker was working fine and he was out of here within 30 mins. Great experience.

We've used our home warranty twice. Once for our pool, and once for our A/C. Our A/C unit just turned out to be lack of knowledge on our part (moved to AZ from WA), but the pool was a different story. Choice was fantastic in both instances, and sent out vendors we ended up hiring (or are planning to hire) for a few other tasks around our house. The few parts our pool ended up needing, Choice was prompt to order and everything was scheduled in a concise and efficient manner. We couldn't be happier with their service, and I can only hope that they don't change their policies or customer service anytime soon.

Jason was prompt, friendly, helpful, did not leave a mess. Clearly communicated his diagnosis to me. Clearly communicated the next steps of the warranty process. Jason did not waste any time diagnosing the problem.

They were able to move my appointment up, came within 2 hours, fixed the problem in less than a half hour and were professional. I would use them and recommend them to anyone. As a matter of fact, I entered into a contract for preventive maintenance.

I called Choice Home Warranty because my electrical outlet in my kitchen went out. I was the first caller on the cue and my claim was taken for repairs. The representative was polite and handled my claim promptly. No one has contacted yet but it could take up to 3-4 hours. Let's pray they can get it fixed before Thursday.

The plumber was very friendly. He talked to me about the problem with the toilet. Explain how the part had went bad. Also that that was another reason my water bill was so high. Then he came back and changed a flap in the toilet. Tried to catch him before he got to far away from my house. He came back now problem. Went to work to fix the problem. Fifteen minutes after he left for the second time. My toilet started clicking on and off everything two minutes. Called back to Choice to let them know. Also told him not to send him back until today. The gentleman was on the beltway either going to another job or home.

Repairman was on time with the appointment. On reaching asked about the issue and had done step by step isolation of the issue and then started to work. He was friendly and discussed the problem and solved the problem. I would recommend anyone to use Choice warranty.

Very punctual. Completed the project in a timely manner. He was so great, I hired him for other projects later on. He answered all my questions and was pleasant to be around. Home warranty customer service is always there to set up repairs.

Professionally and perfectly installed. I could not have asked for better service. Thank you for handling so quickly and efficiently. Thanks too for renewing my policy and benefitting me with two additional months. I have already recommended you to another homeowner.

You were very kind in letting us pick the company we wanted to put in the garage door opener and you will reimburse us. As I have not yet received the check, I can't give a complete review. But I believe that it will be here shortly. Your customer service over the phone was very good. We are really enjoying the new garage door opener as it is working like it is supposed to. We don't have to try several times to open it or do it by hand.

Our built in microwave went out on Saturday. I went online and filed a claim. A repair tech arrived at our home on Monday and repaired the microwave. He was friendly and efficient. He had it up and running in a short time.

Heatercore replacement necessary. Prorated value was issued instead. That was a good assessment. Dishwasher replacement was a square deal. Tech service was topnotch. Timely work order was scheduled. Timely decision was made. Dishwasher was not dry heating after the last cycle.

I just signed up for the 5 year + 1 yr VIP policy, even though I had no intention of doing something like that. Freddy kept working with me, no pressure, to find a deal I was happy with. He's a keeper! Hopefully I'll never have to use your claims service, but I feel very good having this protection. Thanks! Kevin.

The technician was great, the followup was stupid. It was alleged that the door failure on the microwave was not due to wear and tear - it is due to that. We take good care of our microwave which is now 18 years old. The door plastic has embrittled over time, and that is why it failed.

I submitted the online form. I was a little disappointed I couldn't talk to someone right away, but Karen called me within half an hour. She explained all the next steps, so I hope I will be serviced easily, too. Expecting the email & service call tomorrow.

Josh from Dragon Plumbing came and cleared the drain and in short order. He was fastidious in every way. Josh was very efficient and left everything tidy and clean. I am very pleased with the Choice Home Warranty and when the time has lapsed for the policy, I shall purchase another plan.

I placed a claim last week and did not hear from technician. I called the phone # I was given to advise I would not be available so they reassigned to another technician. I was unable to keep that appointment also. So now I've been reassigned again. In the meantime my washer machine went on the fritz! My question is why can't the two claims be combined? Thank you.

The service technician was great. He came in, assessed the problem and fixed it. I was pleased with him. The rapid speed of getting an appointment was impressive. However, the call center representatives were a little hard for me to understand. I called a few times about this claim/appointment and each time the person was friendly, informative and patient, but unfortunately, it was a little hard for me to understand what they were saying (at times). But, we worked through it and I felt comfortable with outcome at the end of the call.

Calling the company was quick. I did not have to wait for long on the phone. This is extremely very important for me and made me and was the main reasons for leaving Home Shield and switch to Choice. A technician was assigned and he come on time. He was very knowledgeable and gave the right advice. The service was great.

Many thanks to Andy ** for being persistent - NOT annoying - in helping me get a great deal on a six-year policy. He was very helpful, and I appreciated his help and professionalism. I have great peace of mind in knowing that we are covered for the next six years!

The saleswoman was pushy. Still have not received a contract for one property and you are asking me to fill out a survey before I even have a chance to actually use this warranty. The first email you sent me confirming the "750" stated the wrong amount for the service call that was promised. Was called by Cynthia, an "Account Executive", to welcome me to Choice. She promised to send the missing contract via email. Still don't have it. I am skeptical that I made the right decision. Please prove me wrong. You have by the way already debited my account.

My original email from Choice Home Warranty quoted a $45 service call fee, Saturday I received an email showing that the warranty fee was $75. I asked the technician and he just looked at me and shook his head and said I don't know what the difference is but I did pay the $75 service call fee. I just want to know what the difference is and it should have been mentioned in the beginning. I can't actually respond to the technician's work because he did not have to repair anything. He looked nice and was quiet. I am still interested in knowing what the difference was.

You declined the approval for service as it was not part of the plumbing for the house. We paid for the repair ourselves as the problem needed to be corrected. The contractor arrived on time, reported the preliminary estimated work to be done, but was advised CHW would not approve the work. The contractor was polite and patient and completed the work when we agreed to pay the charge.

I called today to request help fixing our air conditioner. The person who took our request was very nice and prompt to give us help. We were surprised how fast they responded and texted us, as well as called us, to let us know the technician would be repairing the air conditioning tomorrow. We are very impressed with your service.

The plumbers was very friendly, the work was done very quickly. They came on time and I didn't have to wait all day for the service. This is my second time using CHW the customer service representatives was very friendly and professional.

My first claim has not been paid to me but I know it has not been 30 days. This first attempt to fix the problem did not work. I have submitted a second claim. I am sure you will take care of my problem.

Oven stove being replaced (partially). Not enough to even replace the stove with a low end model. Please stop posting comments from customers saying the company replaced their entire system. Doesn't even include a repairman to install a new unit.

The Refrig had to be replaced. The water dispenser had stopped working, it was leaking from the bottom and ice was forming in bottom of freezer floor. Exceeded limit for repairs that were allowed for repairs. Technician was courteous. Able to answer all questions. Replacement was generated in a timely manner through email. Will continue to utilize Choice for my home protection.

Technician from 5 Volt dismantled dryer, cleaned inside and reset unit. The dryer is now working and we are pleased with the response and outcome. Technician also recommended cleaning the exhaust pipe and put us in contact with someone who cleaned the pipe. (I do not believe it had ever been done.) The dryer is now working like new.

My kitchen sink was very slow with draining. The technician from JT Plumbing did a great job. My sink is emptying like a new sink. The tech was very friendly, knowledgeable and professional. The tech called beforehand and was here when he stated. Choice Home Warranty is the best. I’ve tried other home warranties, but none compares to Choice.

Choice Home Warranty was quick with my claim and they approved my repairs. That’s enough for my vote! Their service technicians were nice and easy to deal with. I would recommend this company. It really gives you a peace of mind. I saved a lot on this claim, almost it all!

We had a membership for four years and they barely covered anything! You cannot count on CHW especially for an emergency repair. Their representatives should be better trained to give accurate information about a claim. Very disappointed with this company.

When Choice let me know the original technician assigned to snake my laundry room sink drain wasn't available in my area for a week (I googled and saw they're physically located nearly two hours away), I requested the job be reassigned as I needed the problem fixed faster. Choice reassigned it, and within 24 hours when no one else had taken the job, Choice allowed me to start the reimbursement process which allowed me to use Andy ** from Cheap Snake Plumbing, whom I have used before.

Service is exception and on time. Service was attempted promptly and tireless search of technicians for quicker fixation. Technicians were arrived on time and provided exception service to fix the problem. Communication on the progress of claim process was accurate and continuous.

Great service --- this is my fourth service call. I had a problem with my garage door opener. Service guy was professional, and thorough. He replaced it same day -- time after time, you guys come thru. Thank you Choice Home Warranty!

My heat pump was not working, only put out cold air. I was well pleased with the service and manner of the serviceman, Mr. **. He explained the problem and what he did to resolve it. He arrived on time and fixed the problem in 30 minutes.

I called Home Choice Warranty on Wednesday evening. The first agent told me they don’t cover Water Heater then I asked to be transfer to a Manager and she transferred me to another agent. I spoke to this agent and she was helpful but they sent me and email stating they couldn’t find a plumber at this time to try and find one on my own and I would be refunded monies in 30 day. Of course I called back the next day and they told my they found a plumber and he will be out Tuesday. That’s 6 days without hot water. What am I supposed to go to a hotel to get a shower and I asked if I could find a plumber and he told me no that a contractor has already been scheduled. That is unexceptionable!

Shower faucet was leaking. Powell Plumbing was here in two days and fixed it and cleaned everything up. Very professional. We have been very pleased with the service. Would definitely recommend Choice Home Warranty to a friend. They wear a mask and keep their recommended distance. You feel safe having them in your home.

For some strange reason the pilot light went out. Technician said that if it goes out again, it might be the controller and to call his company. He showed me how to relight the pilot light if it goes out again.

This was the best interaction I have had with a home warranty company. Very smooth and great communication. My washer was fixed the same day. The technician was very professional, prompt, and courteous. I just changed to Choice and am very satisfied!

Customer service was great and they help me get my problem solve with no trouble. I will recommend this company to anyone. I have been with this company for some years and I can't complain. Anyone thinking about joining go ahead. You won't be sorry.

Every service call has been a great experience for us. Professional service reps and thorough. Good communication, a fast service. After sending a email we get a response within a hour and that a appointment has been made and usually in two to three days. Great Job!

Derrick ** performed a service on my washer and dryer as requested. The washer had a cycle problem and the dryer had a burning smell while operating. Derrick found that the dryer needed a replacement part. He has ordered the part and will replace that part when it arrives. The service Derrick performed was excellent. His professional attitude and service was commendable.

Our first experience with Choice Home was great! Customer Service was excellent. Fast and very courteous. The service provider was also very professional and just a nice guy. So glad we joined the Choice Home Warranty family. I will recommend to our family and friends. I really appreciate their commitment to excellence.

The CHW tech was very prompt and found and fixed the problem in no time. He checked several things to make sure nothing else was wrong. It was just a fuse but he checked the unit several times turning it on and off to make sure it was working correctly.

I reported the malfunction on a weekend and was quickly offered an opportunity to find my own service technician or allow Choice to find a tech for me. When the technician arrived the problem was quickly diagnosed, quickly approved by Choice Home Warranty and quickly repaired. Thank you Choice.

The Agent dispatched to provide repair was very helpful ((Leonard GNB Appliance) and cordial. His knowledge and promptness helped greatly! His follow up call to inform me of how the process worked and to inform me on part ordering was also helpful!

I need to cancel the 3 year home warranty policy as well as the Guardian protection policy I was sold yesterday based on the fact that a manager named Scott ** lied to me about the guardian cancellation policy. I don't normally do business with companies who lie to me. Please let me know what I need to do to cancel. Thanks.

A repair request was issued on a Friday and in just a few minutes an acknowledgment was forthcoming with a claim number. They are working very hard to repair our dryer, but the Pandemic has proven a challenge as qualified personnel are few and far between these days.

The techs were professional and accommodating. They did an excellent Job in explaining what they were doing from start to finish. The technicians wore masks and cleaned up after themselves. I would recommend these technicians that performed the job to anyone needing plumbing services.

Harold from Hart Mechanical was extremely helpful, punctual, and knowledgeable. He was friendly and took care of us so quickly we were actually surprised. Expected to have delays of some sort but the process was simple, easy, and worry free.

Every single time we have we have used the service it has taken way too long to make the repair. For instance 6 weeks for oven repair and it’s still not fixed. There is always an excuse...have to order a part (doesn’t anyone carry any parts at all?), they sent the wrong part, need to get another tech to help, the tech didn’t show up, the excuses go on and on! If I was using the repair companies that Choice uses they would be fired! Also, we were not told that they did not Cover septic system when we started. If we want to cover it this will cost us another $30+ per month and we can’t add it until we have had the device for a year.

Was taken care of right away. Everyone worked together and the whole process of reimbursement took place in one day.. All in all it was a good experience. What else can I say, I am glad this is a done deal.

Color Country Appliance was assigned to assist us. The lady who I called was excellent. Jessica at Color Country went above and beyond to keep me informed. The technician was here on time and completed the repair. I was very pleased with Ryan's work. From start to finish my problem was resolved in a very reasonable amount of time. I absolutely recommend Choice Home Warranty.

We waited 48 hours for Choice to find someone to fix our furnace. When they didn’t, we found a technician. He came, diagnosed the problem, and replaced the part only to have Choice deny our claim even though the part was obviously broken. Will never buy a contract again from this company.

Tech was to be at my house between 11-3. Did not get there until 6pm. On his behalf he had car trouble and so did his associate who he had to go pick up. There were calls and emails to keep me updated. He was very nice and completed the job upon arrival. He was very knowledgeable.

The past claim to repair the dryer (fuse) was Sears, tech was excellent. Requested a new claim for freezer not cold, everything defrosted. I was told not covered, I thought all my appliances was covered under my policy. Not so, will look into another co.

The technician called on time. The technician was there on time. The job got done very well and on time so everything was great. I am very very surprise and I’m so happy with the company. I recommend it to all my friends.

Surprising, The technician came the same day I placed a claim. He examined my stove and knew the problem. He was courteous and made sure he had all information before leaving to fix the issue. A part has to be ordered. He was nice as well.

Refrigerator repair. Door water dispenser leaks. Repairman said that he couldn't repair the leak since it is inside the door and there was no access for that. I felt that he was honest and sincere about his efforts to repair my problem.

Service appointment was made, and I was contacted within a hour after I submitted a claim. Very prompt and courteous services. Serviceman took ever safety precaution, from wearing his mask at all times to protective covering over his shoes. Thank you.

On Thursday I notice my air conditioner was blowing hot air, so I called Choice and on Friday morning a technician was here, He told me what I needed and on Monday another technician took out my motor on my outside blower -he took it to his on site and put in a new motor and brought it back the next day- and he put it back- I was very lucky it was very cool at night-but if it was in August without a air conditioner for 6 days I wouldn't be happy.

Salesman was helpful and answered all of my questions to my satisfaction. I read that Choice Home Warranty was the highest rated home warranty company and I’m happy I’ve got the best. I’m looking forward to my new home and am glad I have the peace of mind that I’ve got the #1 warranty company on the market backing my new home.

The technician arrived with the timeframe stated, investigated the problem and solved it. He communicated what the problem was, what he was doing to solve it and what we could do to make sure it doesn't occur again. He did this in terms that we could understand. He cleaned up after himself and was friendly and courteous.

Called in request on Thursday and Friday message their no repairmen available. Why Am I paying for Choice service for???? I have had other home warranty in the past and had no problem in getting appliances repaired quickly. You make your program sound so good, but talk no action.

Motor went out on garage door. Unit was so old couldn't be repaired. CHW approved the full replacement of the unit. Excellent. Saved me 350.00 and a lot of time. Very pleased with this outcome. Almost paid for the warranty. This company is so much better than AHS.

Once again I wound up paying for the repairs to my plumbing system out of my own pocket, some lame excuse about corrosion, well PVC doesn't corroded cause it's plastic, just a lie to justify ripping off the loyal customers.

Got an email saying you're going to, "replace" my dishwasher. After that received lowball offer of 180$. Declined that and had to wait 7 days to talk to someone. Talked to person 7 days later that explained your company doesn't match retailers price, you don't match brand, color, or really anything. Got a final offer of 320$. So take my 65$ fee for the tech and subtract that from 320$ for a grand total of 255$ to "replace" my dishwasher. And now I get to wait a month to get paid...what what a scam, I would not recommend your company, will not renew and will take any opportunity to tell others what a scam this is. I'm just glad this "warranty" came with the house, I'd feel like a real sucker if I were the one who purchased it.