Choice Home Warranty Reviews

My pool pump went out. It took 3 times to get a pump that would work with my system. I didn't have a pump for 1 month. I like the home warranty; however, I wish they didn't make it so hard to get the correct support the 1st time instead of going back and forth.

The response was slow and then the claim was denied, saying it was wear and tear of course, it was natural wear and tear, as stated by the technician that came out! Don’t get this warranty, they don’t stand by their contract.

The young man who replaced my garbage disposal greeted me with a smile, he called before he came and he was ready to get to work. He was efficient and very detailed!!!! His Customer Service was wonderful!!!

Since I just signed up, I haven't had a need for your services yet, and hope there won't be a need for quite a while. If and when there is, I am sure you will be there for me. I have had no issues at this point.

Surprised me to be so quickly after submitting. Also holiday! This is something been considering long time! Presentation as encouraging and precise! Only wish I had done so two months ago! (had to replace ac/heater). Sounds good and fair!

I got a home warranty because I can’t fix anything and being with Choice has been a positive experience for me. They gave me a good deal because I paid for two years at a time. I’ve been with them for six years and I like their efficiency. They get back to me fast and take care of the problem. When I need to submit a claim, I either call or do it online. Most of the time, I do it online and the process is very simple. I couldn’t live without a home warranty, whether it’s Choice or whoever. But I like this company better than the other one I used before. I got my mom on Choice, and she’s been on it for three years now.

The previous owner had the warranty with Choice and I got it when I purchased the home. The claim process was horrible. They rewired the ceiling fan to a different switch, and we thought the fan didn’t work. It turned out the fan worked. It’s just someone who owned the home before had rewired it and there was a switch in the back. The tech was good, professional and courteous. He said he hated to waste our money. He did what he was supposed to do. It was a good experience with Choice and the only downside is that it was a switch deal.

The joining process was quick, easy, and at an affordable rate. Thanks Choice Home Warranty for making my transition go as well as it did. I will definitely be referring others. Sean was knowledgeable and easy to communicate with.

Filing new claims went smoothly using voice call technology. We look forward to having a technician arrive to check out the appliances that are having issues. We have carried this coverage for several years. This is the first time we are requesting service assistance. Hoping that the service technician can arrive soon to complete the required repair work.

I have been a client of CHW for 4 years now (I purchased a 5 year contract). In my experience, almost 50% of the claims I have filed have been denied, often over a technicality. For example a leaking water pipe to an outside faucet, being deemed out side of the house when in fact it was actually in the concrete block foundation. Or most recently when my garage door opener wasn't working because of a frayed wire (20+ years old) that was deemed "not to be wear and tear).

My refrigerator went out May 15, 2026. I was told someone would be out May 17, 2026. I received a text at 7PM May 16, 2026 that repairman wasn't coming till May 21, 2026. I called to see if someone could come sooner because I have 2 kids and we need a fridge. I was lied to by Sierra, that waiting till May 21st was the best option because the repairman worked for Whirlpool and would have the parts. The repairman comes, he doesn't work for Whirlpool and he doesn't have the parts. He has to order them. He also stated he doesn't know if his repair work would fix the problem. I called Choice and advised them I would be willing to take the repair cost and move on. That I would just buy a new fridge and they wouldn't do that. I have now been without a fridge for 10 days with no end insight, as to when my issue will be resolved. I would not recommend using them.

Choice Home Warranty cannot get the job done for my air handler unit in my attic. This has been a long owing going nothing getting done process. The contractor comes out, misdiagnoses everything. I had to press and press, and still I’m not getting anything done. It’s shameful when a customer has to pay out of their pocket to get something done because the contractor that came out misdiagnosed something and wanted to charge Choice Home $1000 when it was a $200 fix, pathetic.

Celestial did a great job. Had my water heater working in less than five minutes after the other person spent two days ordering parts which were needed. There was nothing wrong with the water heater, and Celestial figured it out very quickly! They provided someone to work on the Appliance within four hours and he was there the next day!! Would use Choice warranty in a minute for all of my repairs in both home both homes.

After thorough searching, I discovered that Choice home warranty is the best in the business and that was confirmed by the professional agent that attended to me. His knowledge and expertise was second to none and I will recommend CHOICE to my family members and friends. Keep up the good work.

We are still waiting for the company's approval to perform the repair to the A/C system. We like to get this done as soon as possible since the weather is getting hot. I always like Choice Home, and we have the warranty all the way till 2030.

He was fine, but for one thing, a follow-up call was never recieved, there was other work that needed to be done; the dishwasher was improperly installed, and additional work would be needed. The Condo was staged when I purchased it. There was no indication of improper installation of the dishwasher. The problem would have been replaced, but additional authority was needed, no fault of the technician. The tech should be interviewed on his conclusion.

These last two technician from High Point, North Carolina, went beyond the call of duty on a late, late, Sunday afternoon. So thankful. They explain everything and made sure I was ok before they left. They show me the unit when they showed the wiring of the unit.

I had very bad experiences filing claims in the past. However, I believe the warranty company has listened to its policyholders' concerns and made the claim process a better experience. This new way of filing and setting up a claim is simple and stress free. I hope it gets better and even easier. I would buy and extend my services if my experiences are better enhanced.

I liked Choice Home Warranty's price so I switched over. I was with American Home Shield for close to 15 years at my home in Whittier. However, last year and a half my rate started doubling, and my deductible was way high. AHS said, "We have to pay our providers." I understood that. You don't want to be cheap and get cheap labor. You're gonna get what you pay for. But I didn't see a ceiling. It started to look more like it wasn't a partnership anymore. They would just get theirs and that was it. I turned to Choice again because I have done business with them and they would lock me into a two-year contract on my current rate. Dropped significantly from AHS, which would be 120 a month plus the deductible would go down to 69, and the deductible is only 100. It was a risky move, but a no-brainer.

I used to have American Home Shield, but I was a little unsatisfied with them. On the other hand, I read good reviews about Choice Home Warranty. I have a six-year contract with Choice Home Warranty. I have been with them for two years. They responded immediately when I submitted a claim. The technicians were very nice. They were great.

There's a lot of warranty companies out there, but they're not as responsive, and they don't cover as many things that Choice does. I am in my dad's home, and he handed it down to me five years ago. So, we're both on the plan. We had it for six years, and then I renewed this last year for another seven years, because they have been really good about covering things, and when I call to get service, we get it quickly.

I have been a Choice Home Warranty customer for many years! They have provided excellent service over the years and I have never had a negative experience with their service! The tech arrived on time and did an excellent job explaining everything! I recommend Choice Home Warranty without any reservations!

The technician arrived at the time that was promised and was very courteous and professional. He explained what the problem was and showed me the defective part. Overall it was a good experience. Would recommend to others that may require HVAC service.

I was extremely impressed with the response rate of Choice Home Warranty. I filed electric and HVAC claims on the same day, online with ease. As advertised, technicians where dispatched to my home in less than 48 hours. Choice Home Warranty was effective even on a holiday weekend. Both problems were fixed on the same day. I'm glad I got established with Choice Home Warranty.

This is the second time I have given my review. I'm glad it wasn't hot outside because it would have been bad. When they came it was fixed right away and I was happy because you usually have to wait a day or two for approval.

Khalid did a AWESOME job and quickly corrected the problem, working in the rain until it was fixed. This is not our first experience with Khalid - he ALWAYS does an outstanding job and we would highly recommend him! Thanks Khalid!

CHW was a good experience my first time in. My claims were addressed within hours and a technician assigned and arrived within 24 hours. The work was professionally completed by a kind and courteous business. Thumbs 👍.

I was able to get the technician to service my needs. It took a couple of days due to him being out of my area but L &:K was an excellent Technician. He tried everything he could to service our refrigerator/freezer but nothing worked. I called Choice Warranty and was directed to Service Person from Philippines who was very rude. She hung up on us. Called back to speak to US representative & management. She helped us then referred us to Mrs **. I was disappointed that it takes so long to replace our appliance. I had to go through Managerial team but Mrs ** was excellent in trying to accommodate. I do not like that Choice Warranty takes so long to process the e check. They ask that I await 30 days which is definitely inconvenient. I already have not used my refrigerator/ freezer two weeks. That process need to be amended and updated.

It took 3 weeks to get a person to service my air conditioner. Luckily it didn't go out as I would had been really bad shape. That is unacceptable customer service. In addition, I had a plumbing leak which flooded my bathroom, bedroom, hall and living room and you could not get a plumber out till the next week. I could not wait as my whole house would of been flooded. Your representative said it could take 48hours just find someone, then when you did it was for the following week.

I opened a case for an air conditioner issue at my home. The case was reviewed and technician is assigned. The technician name is Tony and he came on time and addressed the issue. He is very friendly and sounded very knowledgeable too.

Choice did me good this last time, and I was very happy with them. They got me somebody over here. We had little problems, but they did a lot better this time. This time, it wasn't difficult at all. I called them, and they said they'd get somebody out. The next day, a guy called me to set me up an appointment to come and check the issue out, and he fixed it right there on the spot. I was impressed. But when I used Choice the first time, they told me to go ahead and get somebody. I told them I didn't want to do it. I've got the home warranty so they should take care of it for me. After two or three weeks, they finally got somebody.

Choice Home Warranty is reliable. I've been with them for 5 years and it's quick and easy to submit a claim. The process is straight to the point and they get somebody right away. They're on time all the time. The recent claim on my refrigerator went well. Having Choice has been great. I told my brother he needs to find some kind of home warranty and told him that I had Choice.

I have a home and I know there are different things that may come up that are not covered by insurance. When I looked up home warranty providers online, Choice Home Warranty seemed to be a reputable one and had some good reviews at the time. I went with them and my experience has been fine, though I had some problems. If I have a leaking, issue, it would take two days. But it's gotten a little speedier as I reengaged with them. The coverage is pretty comprehensive though it could be a little bit more. The price has gone up as well. I was concerned about that because they didn't alert me before and I don't know how much it is now.

Have Central AC for years. Suddenly stopped working in late April. File a claim and service contractor by Choice Home warranty check and state freon leak out by a port. The home warranty company deny the claim saying it does not cover the Valve. Even though the policy said age is not a factor. If broken we repair or replace it. They never tell consumer what they do not cover but promise we repair or replace it if it can not be repaired.

Filed my claim at 10 o’clock in the morning and received a call from my technician at 2 o’clock in the afternoon. He arrived about five minutes after the call and I gave him the information on the door problems. Within a few minutes, he figured out the problem of the door opening and closing, and was able to make it open and close. We could not duplicate the problem of the door reversing after closing, but it seems to be working OK today. Very pleased with the rapid response and service.

I think Choice as a whole is okay and their support desk is helpful. However, some of their subcontractors are extremely unprofessional. I had 2 bad experiences with a subcontractor they use called 123 Appliance Repair. I submitted 2 separate claims where this subcontractor accepted my claim, set a date and time, but they never showed up not even a phone call. I tried calling the subcontractor and texting the number provied by Choice, but they never responded. Choice should record and monitor all customer issues with their subcontractors and should cease doing business with them before customers stop doing business with Choice.

Fixed leak and helped confirm where condensation drip was coming from. They rebuilt faulty equipment and made sure no more leaks from the tools on the second floor. Very friendly and processing payment was easy.

The tech who came out and fixed the dishwasher, his name is Alex, he is wonderful, very knowledgeable, very intelligent, very friendly, great customer service, keep it up my son. Thanks. Which ever time I need someone I want Alex come to my house. Thanks.

Our technician was courteous and knowledgeable. He diagnosed the problem with our Thermador range very quickly and made a recommendation for Repair and we are currently waiting for a decision from our Home Warranty provider.

Recently, I received service from Choice to fix/repair the air conditioning system at my house, and I couldn't be happier with the results. The technician Alex was professional, efficient, and left everything spotless. Highly recommend them for anyone looking for reliable Home Warranty.

The purchase of my home warranty was quick and easy. Dylan was very helpful and knowledgeable. I am very pleased with the price. It will be nice to just call Choice Home Warranty when I need a repair and just let them handle it rather than me searching for someone to do the repair.

I am glad to have chosen Choice Home Warranty. After reporting the claim online, I quickly got the service appointment next day. The technician was very knowledgeable and fixed my AC issue within 30 minutes. Thank you again for providing excellent service.

The service was fast and reliable. The technician that came out and did the work was very knowledgeable and kind. Walked us through everything and made recommendations to keep our AC unit last longer.

I have only filed a claim. No one has actually come out yet. But I do have some observations others who are potential clients will want to be aware. When I filed my claim I had never done anything like this with a warranty company. So I didn’t hear from them for a couple months so I contacted them. I asked them, "Why haven’t I heard from you or received any updates?" They said they were awaiting a diagnosis from my technician. (They couldn’t find a technician to take the job so I received an email that I could choose my own.). They said they never received the diagnosis. I said, "He sent it." They insisted they hadn’t received it. So I told my technician to please send it.

Service done in professional manner, but time reporting issue to final resolution was close to a week. I am used to, in my position of property manager, having issues resolved in a much, much more timely manner. Overall the technicians were on time, fixed the issue, and were friendly and polite.

Service call was responded to quickly. Fried circuit board and faulty pressure switch, parts on order awaiting arrival and repair, outcome was due to not having yearly check-up and lack of HVAC system knowledge.

Have used this technician in the past and always request him for any plumbing issues. LHC is very professional and always has been able to resolve all issues. Tom is very responsive to all communications and explains what needs to be done very effectively.

Amos is very professional. He arrived on time and was able to repair my air conditioner after looking at a supply place for the part. He explained what needed replacing and kept me aware that he was looking for the part.

The repair company owner, technician, and assistant came to repair the A/C unit and was very well prepared. Their equipment was very orderly and they seemed very knowledgeable about the system. The only issue was the scheduling time and arrival time for the appointment. Also, the unit was serviced, but there was no investigation into the cause of the Freon leakage. The unit is working fine, and I would recommend this company for A/C service.

When I was looking at Choice Home Warranty, it covered water heaters and HVACs. They had a decent plan that was affordable. So, we went with them. Our water heater went out and it was a smooth experience with the techs. It was a little bit of a process just to get the part in. But once the part came in, it was quick. We got Choice in December and they're doing exactly what they said they’d do. And it's been an easy process to get it done. So, I recommend them. They're doing great.

My realtors bought Choice Home Warranty for me when I first bought the house. They have an app where I submit claims and it's very simple. It gives you a dropdown and you check it off. Recently, I did a claim for my hot water heater, and I had to get a new one. The only thing that I don't like is that Choice Home Warranty has to find a plumber and sometimes that takes a little bit of time. I can't just call a plumber. I might be able to, but I have to pay it upfront and I don't know if it's even covered, so I just let them find a plumber. When I filed a claim for my air conditioning, it seemed forever. It was three or four days and it was hot as hell. I was a little annoyed ‘cause it was so hot. Finally, somebody came out and fixed it.

I have a claim with Choice for my AC. I'm still dealing with it right now. It's been about a month. I had issues, and they came down and got somebody. Thought it was just a refrigerant, low on that. So they charged it up, and it went fine. But then, within two weeks, I had the same issue again, with it not cooling. I called them again, and I didn't know that I had to reopen the claim.

Choice Home Warranty is the best warranty company I have encountered in a long time. I have dealt with other companies in the past and they invariably find a reason to reject the claim. CHW truly cares for customers when they are in need. Their response time is quick, quality of service professionals are great and very professional.

Although it took longer to get someone to come out the person that came out was very professional, knowledgeable and respectful. He didn’t take long to find out the issue. Online claim service was easy to use

Claim number **. Policy number **. My claim was requested on 13 May 2026. The issue was that I am having problems with my septic tank. The contents from the septic tank is backing up in the bathtub and toilet. Your office assigned a contractor and set the appointment for 19 May 2026 between the hours of 1100-1500. Boyett Septic LLC did not show up. I called Boyett who advise that Choice Warranty did not complete the "On board processing" so they could not fulfill the appointment. I called Choice Warranty on the on May 20, 2026 to advise them of this matter. I was informed that another contractor would be assigned and an e-mail would be sent to me. As of today, May 22, 2026 nothing has been done to assist me. I called Choice Warranty today and was informed that they will look into it. REALLY. I am a new customer and getting the feeling that I made a mistake in contracting with Choice Warranty. Please find the solution ASAP.

Jose with Universal was very good. He fully explained the situation and was very professional and thorough. I would definitely request him back if I have another claim. I appreciate Choice Home Warranty and have confidence that they will always make things right.

Had a claim and it was denied, filed an appeal. Waiting to hear. The reason for a home warranty is for repair. The denial was because it wasn't normal wear and tear but no reason was given. Why have a warranty contract if things are going to be denied? We will see what happens with the appeal, may cancel

I do recommend Choice warranty for your home. They resolved my insurance quick and are reliable and trustworthy and keep their word. I do recommend to my family and friends. You will talk to a live representative, not a machine

The technician, Wally **, was great. He juggled his schedule to get the appointment earlier. Showed up timely, diagnosed the problem and quickly notified CHW. Unfortunately, due solely to CHW delays, my tenant may go a week or more without hot water.

I was having a problem with my water pressure, it needed the water pressure valve to be checked. DVC Plumbing sent Desmond, he came within an hour of my call to "Choice" and adjusted my valve and checked every faucet in and around my home. I was grateful for good service and the quick response.

My experience up to this point has been positive. I am currently awaiting approval on a pending item. So far so good. Once I hear from the warranty company about the next steps, I will provide further input.

Technician arrived on time. He was able to quickly decipher what needed to be done. He was careful, very clean and an expert in his field. I am happy Choice Warranty hired Top Tier Appliance for my repair.

I got to talk to a real person who spoke English well. It was a pleasure. The service was accurate and prompt. The person who performed the service was knowledgeable, neat, pleasant, and actually asked if there were other needs that I might have had on other appliances. I hope that the appliance repair people get paid promptly so they will continue working with Choice Home Warranty.

Omar was very thorough. He determined that perhaps the filter unit is bad and was going to order the part. He pulled out the refrigerator checked the water lines. He removed and inspected the filter compartment. It’s also a brand new water filter.

I purchased the 3-year platinum plan from Choice Home Warranty. I submitted three claims over the years and two have been denied. How could you not cover a level sensor on a washer? It's like once they get your money you're on your own and in addition; they have increased the diagnostic fee from $50 to $75. I can't speak for any other company but this one is a rip off. Time to go to You-Tube and to anyone considering purchasing a plan, you need to first go over the do's and don'ts, this company is more 'don't'.

The response to filing a claim and setting up an appointment to have an issue resolved has been on a scale of 1 to 10, ten being high and 1 being low, is a 10! I filed a claim about my air conditioner not cooling and within 2 hours an appointment was made. 3 days later my an HVAC Tech came to my home and fix the problem. I wholeheartedly recommend Choice Home Warranty when looking for a coverage for your home.

I had never been informed exactly how washer operated. He explained the clothes are not put in nearly like a washer with an agitation. The water will straighten the clothes out. What should not be washed in this machine like heavy throw rugs, throw pillows, bed spreads and etc. He set everything so water will flow up and down and will not blow bubbles up in your clothes. Very satisfied with information he provide.

The customer service that I experienced was unexpectable! I will no longer refer family and friends to sign up with this company in addition to reconsidering cancellation! I have been with this service for four years and to have to experience this level of unprofessionalism isn’t the standard I expected!

Sean called before he arrived, arrived in a timely manner. He was professional, clean and courteous. He had the exact equipment he needed. Took care of the issue in about 20 minutes, he explained what he found. I paid him. Very happy with his service.

We have had no AC for 8 days and still have not had a technician come by. 95 plus degree temperatures. Hopefully they come this morning. We were not first on the list. The other problem is we keep putting a Band-Aid on the issue. This will be the third time we have replaced the fan motor in the last 3 years.

I really appreciate the help that was given. The representative was clear and very insightful. She went out of her way to give me some helpful tips about my situation. She went far and beyond what MOST customer service representatives would do. I'm very grateful!

Miles from Simrels Plumbing was excellent! Very professional and very quick to complete the job. The appointment was also made quickly and he arrived before 8 AM. I was very pleased with how this was handled from start to finish.

After two calls in two weeks finally my AC problems have been resolved. Condominiums of shared drain lines should not be an issue if I'm paying for the service.

I have had Choice warranty for years now. This is my 3rd home with them. They NEVER disappoint. Streamlined claim process. My AC wouldn’t start up. Belt Way Air was out here in no time and solved the issue.

I'm a realtor, and I have purchased Choice Home Warranty for previous clients and they’re very happy with the service. I purchased the coverage for myself in March and so far, they’re fine. My rep is terrific, and she takes very good care of her clients. I know I can call her if I have any issues. The contractors are very good as well. Recently, I did a claim on my dryer. I had had someone clean it and apparently, they didn't do it properly because a part was stuck at the end that was why it wasn't working. It ended up not needing the service. I wish the cost of the warranty was less but it pays for itself.

I experienced a breakdown of my Maytag washing machine last week and immediately contacted CHW to file a claim. A service technician came and determined that the machine could not be repaired due to age. He explained that CHW would contact me within 24-48 hours with options. I received an offer via email to receive a $406 Lowe's e-gift card to purchase a replacement washer. So far, so good. However, after accepting the offer, I was informed that I would receive the gift card within 30 days. I need to replace the washer NOW, please! If this is handled right away, I will be happy to increase my review rating for CHW. Thank you.

Over the last 3years of using Choice Home Warranty for my appliance service needs, things have worked out fairly well. All covered items were either repaired, replaced with another item similar in price. The technicians sent out for repairs were nice, respectable and knew their jobs. Choice Home Warranty followed with me on all repairs until the job was finished. I have decided to sign up with them for another 3 years.

Within 7 hours of submitting my claim for a broken garbage disposal, a technician arrived at my home and replaced my disposal. He was courteous, very knowledgeable and went right to work to resolve the issue.

I had to have my air conditioner done, and I wasn't happy that I did not get a reimbursement from Choice. It was a $100 part and $100 labor. The air conditioner repairman is one that I got. He left all the paperwork with me and I sent it in to Choice. Apparently, their procedure says the guy is supposed to come and give me a bid on what it's gonna take to fix it. Then I have to submit it back to Choice, and they either get back right away, which is doubtful, or it's a while longer. That means my repairman is gonna have to leave then I'm gonna have him to come back. But he didn't have time to sit around and wait for me to get approvals. He had appointments coming up. He was on a tight schedule because it's Arkansas and it's hot. Everybody's getting their air conditioned worked out so I just went ahead and had him fix it. In the end, I was told by Choice that I couldn't get reimbursed for that work.

It was a great experience. It was my first claim and goes so Easy with the fast response. They follow up the scheduled appointment and how happy I am about their job. I already recommended to my friend.

Jay and Cory arrived on time, assessed the situation and said I needed a new garbage disposal. They had one in the truck and installed it immediately. They were very professional and nice. I appreciate how quickly Choice Home Warranty took care of my problem.

We are pleased with the repair service which Mr Thomas ** and Nick performed on our AC unit. Mr Thomas diagnosed the problem as being that the condenser motor had gone out. Nick and he replaced the condenser motor and within a few hours, the work was completed and the AC was functioning to cool our home again.

I would not recommend Choice Home Warranty. I filed a claim for my sink garbage disposal was leaking. They sent out a technician who did not show up. When I e-mailed Choice Home Warranty about this and they would get back with me. Over a month passed that I did not have a working garbage disposal. So I called my own technician in which he repaired and I paid. I submitted the claim to Choice Home Warranty and they refuse to pay.

Greg was awesome. He was very professional and helpful, saving us a lot. He went over all our options and getting us all the coverage we needed at a great price. It was a wonderful experience!! I highly recommend Choice Warranty.

The agent on the phone was courteous and examined everything in detail and helped me with the best rate possible. I highly recommend Choice for your home warranty needs!!! Couldn't believe everything that they cover for no more than my monthly cost is.

The one time I used the warranty, I was sent a repairman who was creepy and non-communicative. Job was not completed to satisfaction but then I was forced to have the same company come out and finish the job. Job still wasn't done right but I did not want this person in my home again. When it came time for my year long subscription to end, I was hounded by hundreds of calls to renew. I told the company I did not want to renew and to not call me anymore. One month later they charge my card for a new membership.

The technician was on time, polite and knowledgeable. No problem with the technician. However, the follow up to my claim is unacceptable. I was requested to submit proof of repair regarding my claim. I submitted the document and have not heard anything else. Disappointing.

I have two issues. I have two policies and you guys have been trying to fix my stove. Decided that you couldn’t fix it so you’re gonna buy me a new stove, but you only gave me half of what it’s worth don’t like it. Can’t find the stove for $400 anywhere that has two ovens. It doesn’t work for me. Second thing is that I have a broken air conditioner system and y’all didn’t offer me anything but a two week out appointment what if I had an old lane person here and they couldn’t stand the heat. That is a no no for me and I will not be renewing the next year.

We had an Excellent Technician, who provided a great services by checking all the problem and fix them. He waited until the AC Unit was working perfectly before he left. He was patient, social, friendly, and he is an expert.

Duelist ** was the agent I spoke to. Very professional and I felt comfortable with her especially that she spoke Spanish. She also explained everything and answer all my questions. Also she let us know that by going longer than a year we can save money.

I just signed up for your plan with Carlos L. as my agent. I was very pleased with his extremely prompt and thorough responses to all my questions. When we spoke on the phone, he was polite and friendly. Upon receipt of the contract, I have some further questions but am sure he will respond accordingly. Since this is a new contract, it will take some time to see how the plan works but so far, I am grateful to Carlos and look forward to using your plan as necessary. Many thanks.

Awesome service. So, my garbage disposal suddenly stopped working. Not being sure if it was covered by my Choice warranty, I called, and it was. My technician, Vince, was punctual and very knowledgeable about the issue. He not only fixed the problem but he explained how to avoid the same problem moving forward.

Soooo we live in AZ. It's MAY.... ALREADY OVER 30 DAYS OVER 100 DEGREES... AIR GOES OUT!!! You try sending 4 different companies out! You choose Sears. They want to do a video visit! Bullshit. WE ARE IN OUR 70s not climbing a ladder. Plus Wife HAS MOBILITY ISSUES AND older cats in the home. Won't GET LESS THAN 85 DEGREES IN HOUSE.... AT LAST A GOOD COMPANY COMES. "4 HIM"... They say Choice picked the worst air conditioner of all. They have advised your company many times of this. You're aware & know it breaks down freq & parts hard to get!!!! 1 client waiting over 30 days for a part. Of course you are not covering anything saying go back to the company since a 10 year warranty! Your reply teams sucks.... Have had you for a few years at last renew I did for 3 years/will be switching companies when time to renew. The service you give is beyond spotty. The people you send are 1/2 the time worthless and snarley.... Somewhat should buy you out and clean house.!!!

Choice Home Warranty was fast, efficient, and easy to work with. The claim process was simple, communication was clear, and they handled everything quickly. Overall, a very positive experience and great customer service.

A telephone call is enough to request service to repair the air conditioner. Very fast service and courteous, very satisfied with the WHOLE TEAM. Wish them the very best of the future. I will continue to use their service for the whole house.

JD with Charles Services did an outstanding job replacing our ceiling fan. Him and his crew were very knowledgeable and courteous throughout the process. Would recommend them to anyone with electrical issues.

Vendor is excellent. I would give him 5 stars; you, not so much. I do not appreciate you taking the vendor payment out of my checking account when you said it would be held until after the vendor came out to make the repair. Meanwhile I had to pay him anyway and my checking account is down an extra $85 as a result. I was told when I called it would be a few days before it reversed and by the way it was the bank’s fault!

I thought they were up-front and honest about their warranty and what resolutions were when appliances break down. I gave four stars only because I thought they were a little over bearing in their warranty pitch.

Shoreline Plumbing. The negative part is finding reputable local techs and the time difference to get approval. I am satisfied with Choice Home Warranty. It’s like car insurance, you are happy when you need it.

It is a very bad experiences with Choice. Choice use "Pre-exist" condition as an excuse to avoid expensive items replacement. My A/C compressor runs good until breaking down. Choice will not pay anything to fix or replace it.

I have been with this company for a while now, had to call 3 4 times before I could get my garage door fixed. The only complaint this time is from the contractors saying they had no number to reach me and all info was not transferred over.

It is fantastic working with Natascha and Hayley as they go over and above and beyond every single time. They have always had my back every single time I have had issues with any of properties nationwide.

We always recommend Choice Home Warranty. We used them the first time when we bought our first home many years ago, and we carried on when we bought another home, then another home, then our final home. Submitting a claim with them is a really smooth process. It's all AI, and it prompts you for the questions. You don't even have to talk to a person anymore. The technician that they selected to come to our home was very professional. I had never heard of the company, so I was a little leery. But it turned out that this technician knew exactly what the problem was and fixed it within 15 minutes. He was gone within 30 minutes of the timeframe he got to the house. I'm very happy with Choice Home Warranty. It's a very professional organization. It’s efficient to use them, and they get a technician out within 24 hours.

The customer service at Choice has been excellent. The reps have been very nice, polite, and professional. I’d recommend them, and I've recommended them three or four times. One of my kids has it, and the neighbor said they were going to do it also. They've sent reputable service companies within 24 to 48 hours usually, and the repairs have worked out fine though they've had to order parts and come back.

I wanted some home protection for appliances and went with Choice for the price. I've had them for several years now and they're expeditious. I go online, tell them what's wrong and they set up a contact for the repair to come out and look at the problem. I love the quick turnaround. Choice is a good company to go with. Their contractors have been excellent. But Choice could improve on the price because it keeps on going up.

One of my two AC units is blowing hot air. It is the 3 ton unit for the upstairs floor of my house. The AI did ok on taking my information until we got to my 10 digit phone number. As I began entering my number I made a mistake and needed instructions on how to reverse one number to clear it and enter the correct number. The AI kept repeating over and over again that I should enter a 10 digit number, 10 digit number, 10 digit number, 10 digit number. She would not shut up. I never found a way to back up and correct the number, she did not take my questions.

Your technician was professional, knowledgeable, and very helpful. I enjoyed his personable manner. The only thing I didn't like was your salesman (who sold me the policy) didn't mention that every time you had to intervene, there was a service charge ---that was not mentioned at the time of purchase.

I posted on the website that my dishwasher was not working and I was able to choose today and a time slot. I told them exactly what machine it was. Make, Model and serial number. They accepted right away, came out within an hour and worked on the dishwasher.

The representative was very polite, helpful. He also explained what will happen and that we should hear when to expect an e-mail letting us know who will be coming and what to expect. I am so glad we Choice Warranty!

Thanks to Patricia M and Jean M for helping me such a good case manager! Now my problem are already gone! Now I have peace. Thank you again Patricia and Jean! A. I would recommend this team to anybody.

Thank you so much for great customer service. Justin ** was very professional and helpful in getting me covered for 2 properties I own. Offering me some special promotions and deals. Thank you for your expertise and kindness. Happy customer

Jason was very good at articulating the terms and conditions of the policy. I chose a total policy and received a discount for being a senior citizen and a veteran. He also informed me of a 7year and a 3-year plan. I told him that maybe one day in the future I might choose the 3-year plan. I have a feeling that I will receive good service from your company.

I was very happy with this experience. Not too long a wait on the phone to make my claim, quick response with an appointment, and I was able to move that appointment up a couple of days. Technician was on time, knew what was wrong with my dishwasher and had the part to fix it. I appreciated that he came from GE. Very satisified.

Repairman found the problem and has ordered the part for me. Was able to clean the original part so the furnace will actually work. But must have a new one as soon as it comes in. Would recommend him again.

Look at the agreement fine print. CHW doesn't cover all appliances. I need a new hot water heater. They cover 130 for labor. I have to pay 765 for heater, installation, and modifications. Don't get warranty save for appliances is better.

Have had this company a couple of times and they know their stuff. Have had this company a couple of times, and they know their stuff.

My complaint is that my current claim on a garbage disposal is the same disposal that I had replaced on 3/4/26 and paid the $100 service fee. Now I'm going to pay an additional $100 for a defective product. I could buy 3 disposals for the service fees I'm paying.

ANDREW was very kind and polite. He was outside the timeline but apologize greatly he took the time to explain what he was doing and why he was doing. He also explained what he found and what his recommendations would be.

I had Fidelity home warranty before switching to Choice. I switched because Fidelity always gave me a hard time. I had to fight, argue, get my own quotes to prove the point of why certain systems were not working and then Fidelity would finally agree to handle the issue at hand. I had enough and made the switch to Choice Home Warranty, and they have been great. When filing a claim, never try to diagnosis the issue, just file it and let the professional's diagnosis it for you. It's been great. I highly recommend Choice.

Contacted CHW because my garbage disposal was screaming loudly. Within minutes, I had a response, and the name of Quick Quality Appliance, who called me to schedule an appointment. I had notified CHW on a Thursday, and QQ scheduled me for the following Monday. I have to say that the repair person, named Vallory didn’t have to correct size replacement disposal. He had to go out and purchase another one that would fit. I felt horrible, but he just smiled and told me it was okay. When he returned, he installed the replacement disposal in minutes. Such great service! Thank you!

I reported my claim on May 6 regarding a plumbing leak. The first plumbing company inspected the issue and submitted the repair order for approval, but the claim was delayed because your company required the technician to pull the toilet before authorizing repairs. This is not standard business practice, as contractors should not be expected to perform work without approval or guarantee of payment. I escalated the matter to customer service and then to a supervisor, who was unprofessional and stated she was the highest level of escalation available. The technician spent over two hours attempting to work with your customer service department, resulting in no resolution while I was left with an active leaking pipe in my basement.

5 stars all the way. The plumber was professional, on time, and quickly diagnosed the leak behind my sink. They also repaired the flange on my garbage disposal and made sure everything was sealed and working properly before leaving. The work was clean, efficient, and reasonably priced. It’s hard to find companies that are both knowledgeable and honest, but this team delivered excellent service from start to finish. I would definitely recommend them to anyone needing plumbing repairs.

The technician Michael was outstanding. Very knowledgeable and polite. Ki was not happy with the email I got from Choice saying he was on his way. Would be there by 11 and came after 2. When I called choice they said that is something in the system. It should be corrected.

Very nice gentleman. He was right on time. Fixed my problem in under an hour. Didn't leave a mess at all. I would definitely use his company again, He was very skilled at what he did. Plumbing is certainly his expertise.

I had a great experience with the technician sent through the Choice Home Warranty program for my washer repair. He was professional, knowledgeable, and arrived on time. He quickly diagnosed the issue, explained everything clearly, and completed the repair efficiently. My washer is now working perfectly again. I really appreciated his courteous attitude and attention to detail throughout the visit. Excellent service overall, and I would definitely recommend him to others needing appliance repairs The only thing I wasn't too excited about was the first available appt was like in 2 weeks. Then my appointment had to be rescheduled again, they were waiting on a part, which was delivered the morning of the service, but showing up on their end saying it wasn't delivered and I was unable to get my original appt back.

Was pleased with the technician’s initial visit. We are now awaiting for the part to arrive and have it installed. The entire process so far has been great. Replacing the control panel will save us from having to replace the entire wall oven.

Mohammed was very polite and professional. He arrived at the time promised and the work was completed to my utmost satisfaction. If the need ever arose again I would have no problem with his assignment.

Tech was wonderful but the process from Home Choice to take the easy way out and just give 400 bucks in which I still need to come up with 400 to buy a decent washer isn't helpful. I'm def looking at another warranty company. We honestly rather just have our washer fixed than offer us 400 and we still have to come up with more money.

Very professional. Check Freon levels, all connections. Found the problem in about 10 minutes when heat pump acted up by shutting down in mid cycle. Change out the thermostat and the unit has been working great with no short cycles.

I gave them five stars so you can read this. This is a scam. This company is the biggest scammer in Arizona. Avoid them in every way you can if you want to save your money. After 9 months of sending me flyers in the mail and then getting my email address, they embalmed me with all their offers. After reading, I decided to go ahead and protect my washer and dryer, refrigerator, microwave, air conditioner, ductwork, plumbing, electrical.

Choice Home Warranty was rated highly and it’s been about a year since I decided to go with them. The technicians they’ve sent out are nice. The first couple of times I submitted a claim, I wasn’t happy with Choice. But they’ve come around. I had a refrigerator and the tech came out and evaluated it. He said he needed to get an okay on it. Then, they came back and said they couldn’t do it. It was a process and it was my fault because I didn’t read the contract.

I've had Choice for years. I used to live in Minnesota, and I had Choice when I lived in Minnesota. And when I moved to Georgia, I decided to go with the same company. My experience with them has been excellent. I had a water pressure issue, and the city came out and checked it, and said my water pressure was fine on their end, so it had to be the water pressure regulator. They sent someone out the following day, and it was fixed that day. I like the service. It was easy on my part. They were expedient. The technician was polite. He was young, and he was very respectful, knowledgeable, and explained things to me when I asked questions.

Rod plumber was fantastic. Explained everything that he was doing everything he had to do, polite, top-notch she was. I would use him all the time for my Plumbing and Heating. How much score 1 to 10. He is a 10.

Choice responded quickly and gave me the reimbursement option to find my own repair service. They came within 24 hours, submitted diagnosis and Choice made decision same day to replace my dishwasher. Love the fast turnaround.

I have just signed up with Choice, so I haven't needed a service call yet. The process was easy and there wasn't any high-pressure tactics. I already had a maintenance plan with another company. Their rates were considerably higher and covered items that I didn't need coverage for, but were built into their pricing. So, I'm hopeful that Choice Home Warranty was a good choice for me.

Prompt and very informative about what they were going to be doing. Answered all my questions professionally. Totally cleaned up everything and said not to hesitate to follow up with any questions going forward.

The electrician was very nice and arrived on time and resolved my problem. The work was done in a timely fashion and no mess left behind. I hope you send them the next time I need help with electrical problems.

Easy to log into portal to place a claim. Customer service representatives are always professional, friendly and prompt when assigning technicians and resolving issues. Technicians are friendly, well-trained, and explained everything to us if a part can be repaired or needs to be replaced. We appreciate the candor of the technicians when discussing the cost of repairs.

I spoke with Maurice **. He was knowledgeable, very helpful and also very kind. This was such an easy experience after talking with many other companies. I couldn’t believe how easy of an experience it was. I will refer you guys to all of my friends. Thanks again, Steve **

I thought they would take care of fixing my air-conditioning. They came on Friday. They said it needed a fan. It's Tuesday and I have not heard from them. I called and I am waiting to get an email from them. I was with American Home Shield before. I left them because they would not replace broken appliances. I hope this company isn't as dishonest as they were.

The company is not a trusted home warranty. It denies lots of claims.. in my case pipe burst in the wall which is normal wear & tear got denied. Air conditioner failure got denied. I do not recommend this company. Very dissatisfied with them. Never buy the warranty from them again.

I purchased the total plan when I purchased my home. I had an A/C unit that stopped working about 3 months after purchasing a home. I contacted CHW right away and wasn’t able to get a hold of someone. I elected to start repairs right away due to the 110 degree Nevada heat. I was later told that due to the contact between CHW and my my A/C company I had already established service with they would honor the warranty and denied my claim multiple times. They offered me a $120 for any misunderstanding out of a $5000 benefit. I will Never do business with them again.

EXCELLENT TECHNICIAN. It was very hot. I am 77 years old. He was prompt, very polite, even took his shoes off. Very knowledgeable. The outside unit was not working. He cooled the house immediately. The blower motor was a problem as well not making a connection or when it did bad connection. Kept running non stop. Did not keep up with the temperature. He will now install blower motor next visit which has been approved.

Rocco Construction, the company who came out and fixed our toilet did a fine job. However, we are not happy with Choice because they are always trying to find ways to limit the work which has to be performed. I told Rocco that the toilet valve to shut off the water to the toilet was also broken. Choice would not let Rocco fix it because they did not consider it part of the problem. So if there is a problem with the toilet, we have to shut off the water for the whole house. Oh yes, we get to submit another claim for essentially a similar problem. What a waste of time for everyone!

Choice Home Warranty has come through for us yet again. AC went out, called to get an app. They were fast, nice and very knowledgeable. The tech came out, looked at the issue, resolved it and gave tips to help my units run more efficiently and last longer.

The service guy spoke very little english so it was hard to understand him, and I was told by the owner that they had to order a new freezer part and I have not heard from anyone since. Would like to see you send english speaking repairmen the next time.

Very quick response, provided appointment very fast, detail information, fixed the washer issue as warranted. The tenant no more complaints.. I am satisfied. Will continue with this company. Will recommend.

Tech was very friendly and knowledgeable. He quickly determined the problem and found out no spare parts available because of the age of the fridge. He said CHW would notify us about replacing it.

The technician was very pleasant, informative and very knowledgeable. He made sure to update me on everything he did and he also assumed me of the next steps needed to complete the job. My overall experience was great and I feel confident knowing my HVAC system will be working properly.

My technician was great. He was professional, friendly, and knew what he was doing. He explained everything clearly and did the job well. I’m happy with the service and would recommend him without hesitation.