Choice Home Warranty Reviews

Service company was supposed to come on Friday between 11 and 3 pm, called to verify the appointment on Thursday. When they had not shown up after 3pm I called and they said I did not answer their call on Friday, I had no call from them. Just a voicemail from an unknown number and a message in Spanish. Had to rebook appointment for Monday, they said between 10 and 2 but the email they sent later today said between 8 and 11, I am waiting to see what happens with the service call.

Sean was great - I never answer my phone, and if I do, the caller has a very limited window to get their point across before I hang up (yes, eve--especially family, 😉). I didn't find this to be the case w/ him - when I hit 'Enter' within the quote request webpage, my phone rang faster than I thought WiFi traveled, and I'm glad I answered. Sean was straightforward, engaging, and not pushy at all - a rarity in sales & service.

Appliance malfunctioned on a Sunday night. Claim put in that night. Limited option for vendor appointment time given then but appointment issue resolved the following morning. Vendor also requested appliance information that had been included in the claim request but not passed on to the vendor. Had to wait 4 days for the appointment (I don't know if it would have been any sooner if I didn't put in a claim). Vendor on time, appliance fixed. Overall very satisfied with the process.

Derrick with M3 was excellent customer service. Prompt, courteous, professional. Fix the issue in about 10 minutes. I would recommend Derrick and Choice Warranty to anyone. In fact, I have referred two different persons. Keep up the quality customer service. Greg

I have submitted one claim for my furnace because it stop working. It was denied. The circuit board was damaged and needed to be replaced, so we had to pay out of pocket. I have been trying to cancel my policy. I've submitted two online requests. I've been promised a follow up 3 times with the resolution line. You are only able to speak with a live representative for new sales. They do not try to help. Just send you to a voice message system. This is fraudulent practices. They take your monthly charge but do not provide the customer service.

Put in claim. Customer service person was efficient and pleasant on phone. Received call from plumbing contractor same day! Contractor set service for 4 days out then called and moved up to 2 days out! Glad we switched to Choice Home Warranty company.

My warranty coverage is expiring soon and got a call from the office regarding a special year end renewal offer they are having. Latashi walked me through the process and explained everything. From start to finish was a great experience. I have had to use the warranty from an appliance repair to plumbing issue and was done without any issues.

The young tech that came was very polite and very professional. He came on the time frame he stated,, gave me a call as I requested when on the way. He did his job and left,, no more heating problems for me! I appreciate his promptness and explaining to me about the need for a clean filter and having the system cleaned. Thank you!!

We called Choice and they sent out a technician. He show me the issues he found in our HVAC system and why it would not produce heat for our house. He fixed our system, but ending up charging us $ 2,000 because he said Choice denied his claim and we were desperate to heat our home. So at this point I would have to say Choice did nothing for us on this claim.

We received great service and was pleased with the service that we got. We would recommend your company to our friends and neighbors. We also like that your company is rated #1. We will be reviewing all your coverage to make sure that it meets our approval.

Technician was on time, clean and knowledgeable. Scott was clear on informing me of what I was signing, explaining diagnosis and next steps. Lower rating is due to the length of time it took to get an appointment and additional time that appears to be necessary to complete the repair.

Prompt, efficient. Best program I have signed up for. Very helpful customer service and Technician. All senior citizens should ask for the service as a Christmas gift. Hope not to need help but very thankful I have this service when needed. Can't say enough about how awesome this first claim went so smooth and painless. Thank you very much.

Horrible horrible horrible. Definitely discrimination against seniors like me who expect honesty and respect. I expect a company to stand behind what they sell. We have numerous claims that were refused payment for the full amount as promised by your sales reps. And this last claim WE were accused of neglect and abuse which this company stated was the cause of the leak. The issue was BEHIND A WALL! We bought this home warranty because we live in an old house. We were promised so much by the sales rep and it turns out no one is honest at CHW.

So far have had 3 minor claims and they went well with no hassles. Hopefully if a major problem arises the results will be the same. ALL the service repairmen have been knowledgeable and polite. All were promoted and not messy. We so far are new to this so is a learning experience.

Mario is great. I will request him in the future. He explains everything and is very honest and professional. He does all areas of plumbing. He fixed my garbage disposal and is returning to fix a leak under my sink. I would recommend him if you have plumbing issues.

The technician was very professional, informed and reminded you about the appointment, let you know the estimated time of arrival and arrived on time. He informed you what the issue was and got right to work to resolve it quickly, and competently. I've dealt with the company before, and their technicians are all good.

The worst experience I ever had in my life is Choice Home Warranty. They never help when you need them and they never pay their contractors their fee when they work on anyone of their customers. I begging you never use this company.

I have had 3 claims with choice and they were very quick on setting up appointments and repairs. I am very satisfied. Their repair contractors are very professional and call when they are on their way. The office help is very nice and send emails promptly when your first appointment will be.

I’m very happy with A&C Heating & Cooling, they came out right away, they ordered a part on December 1, 2025, today is December 11, 2025 and the part hasn’t arrived. If you don’t improve your service, then I will definitely not be renewing my contract. At this point, I will not be referring Choice Warranty to my friends & family. The last time I needed your service, it was my refrigerator that broke down, I was without a fridge for 6-8 weeks before the situation was resolved. This time, I have been without hot water for 10 days, waiting on a part to arrive. It’s taking way too long for your parts to arrive, bad service will hurt your business in the long run.

I am please with this company so far. I have been a member for four months and didn't have a problem with filing and getting help with a claim. I was with another company for years experiencing one problem after another. One being that companies would refuse to come saying that they don't get paid. Yes, I had to call the repair folks to set up the appointments. It looks like I have finally found a company that repair companies are happy to work with.

Choice Home Warranty is a scam. In my case they put me through the wringer to approve a condenser replacement during the middle of a heatwave this past summer. The vendor they sent was inept and unprofessional on all levels, It took six weeks to resolve and I ended up paying another vendor out of my own pocket. Recently they had me living without hot water for ten days. They sent two separate vendors, several days apart to inspect my water heater. The issue was a hole in the burner, which is located inside the water heater component. In the end, they denied the claim stating they didn't cover "damaged" parts. Again, I had to pay out of pocket for the repair. So basically, the plan/policy is useless.

This warranty hasn't covered half the stuff we filed claims for. I would not recommend this company to anyone. I have been disappointed that I have to schedule an appointment to talk to someone that only works 8 to 5 EST. I am very disappointed with this company.

Everything was pretty easy booking the claim for external gas heating repair. Our home temperature was 45 or 50 degrees each night. Interview was pleasant. Questions narrowed down the information required to order the repair request. Service not performed yet.

I had an issue with my dryer, and the technician was absolutely excellent. He listened carefully, diagnosed the problem the moment he opened the dryer, and got the job done quickly and professionally. His knowledge and efficiency really impressed me. I highly recommend him for any appliance repair needs!

The gentleman that came was very professional... But some troubleshooting would have solved the issue over the phone... Got the service I requested but time could have been save with this particular service call.

CHW consistently provided reliable, competent technicians, within 2 days of submitting a claim. They responded via email and text messages several times to provide status of the claim repair, appointment, parts order, shipment and completion. I will definitely renew my contract!

Daugherty Plumbing was AWESOME! They were punctual, professional, and cleaned up after they were done. Chris also took the time to answer and explain in detail what the issue was and what he did to resolve it. Chris also explained the importance of maintaining the water heater and how to do it. He definitely went above and beyond. The best customer service I have encountered in a long time!

I had a terrible experience with Choice Home Warranty. I purchased a 6-year plan (5 years paid, 1 year free) and never used their service for the first 27 months. When my dishwasher stopped working due to normal wear and tear, they denied coverage, claiming a “plastic item” was found. That plastic piece was actually a broken part from the dishwasher itself. The associate I spoke with was harsh, dismissive, and refused to listen. They voided the warranty on that basis, which is completely unreasonable. Despite never using their service, they deducted 50% of what I paid when I canceled. Insurance is meant to cover issues when they occur. If they deny service for such reasons, they do not deserve to keep any portion of the payment. This is unacceptable and shows a lack of integrity and customer care. Very poor service overall. I strongly do not recommend Choice Home Warranty to anyone.

Do not use this company. The reps can't answer a yes or no question, they give word salad instead. I shall be contacting the person who recommended this company and share my experience of the incompetence.

I have experience with the plumber with a smooth scheduling and contact process. The plumber also offered an easy payment method for me to pay the service call fee online. He also did a good repair work with one hour early arrival notice and sent me a picture of the work after his repair.

Would not recommend this company I pay $65 a month then $100 for someone to come out my indirect water heater went bad. They didn’t cover it because they said that it holds hot water so it’s a storage tank. Just take the money you would pay them a month and put it to the side. The company is not worth it.

We were pleased with the experience. The firm notified us of a one-day delay from the original date, and that wasn't a critical item. They called us to let us know that the technician was on his way, and he arrived promptly. The technician, Jason, explained the likely source of the problem with our garbage disposal and set right to work. He did his work neatly and quickly and then explained what he had done. The new garbage disposal works well and is quieter than the old one.

I bought a house that came with a warranty from Choice Home Warranty (CHW). About 4 months in my AC quit working. They told me that if I could find someone to do it they would pay the bill. They sent me an email saying the same thing. In fine print at the end it said the service technician had to submit pictures and a claim first. This was in July 90°+ high humidity weather. I got someone out to fix it and then didn't get reimbursed because I missed the fine print. I should have read every word so that's at least partly on me.

Technicians arrived promptly and were able to repair my microwave the same day. They were polite, knowledgeable and helpful. Great experience all around. I would recommend them and this service to anyone as it likely saved me from purchasing a new microwave.

Pleasant, efficient, knowledgeable. I didn't have to wait very long before the repair person showed up. In this world of so much chaos it is great to receive a professional experience. God is love. If you don't know Christ in the pardon of your sins, repent and receive him today. Your life will never be the same. The dispatch person was kind and friendly.

Very prompt with his arrival and time spent on job. Job well done but limited time for questions or comments before he left. We had to clean up the trash he left behind and there were a few questions about the new disposal that went unanswered. He was friendly but limited his explanation of the job he did or what we should do if we had any issues.

I reported no heat 48 hours ago. I was told the claim would be in dispatch until a vendor picked it up. Then I was notified if I wanted to I could get a vendor but it had to be within a certain time period and with an in-network vendor. Unfortunately I was not advised time period or a list of vendors. I have not had heat for 4 days and my claim is still in dispatch (first phase). I have called twice and message with response, it's escalated but no change in status. It is 48 degrees in my home and wind chill outside of 12 degrees. Next step is to contact CEO of Choice Home Warranty

My claim was addressed very quickly, and a decision made quickly also. But there’s no way I can purchase a new dishwasher for the amount I was given. This is the first and only appliance that could not be repaired, due to the age of it. I don’t have a receipt for the appliance because it was already in the house when I bought the home.

Technician was polite, very knowledgeable, and determined my plumbing problem and fixed it efficiently. He cleaned up the work area when he was finished. I am pleased with the service, and would recommend Choice to my friends and family. The customer service is easy to work with.

I submitted a claim at 5 AM regarding my non-functional heater, and by 9 AM, I received a call inquiring about my availability for a service visit. The technician arrived, resolved the issue, and departed by 11 AM.

The repairs have not been done yet but it was very easy and simple to set my appointments with the representative. She was very informative and nice to work with. I have several policies active with Choice Home and most of the time the technicians assigned have done a very good job and repaired the appliance properly.

I have had to use my Choice Home Warranty twice lately for issues in my new home. Everyone that I have had contact with has been absolutely wonderful to work with. I had issues with one of the vendors and expressed my concerns to the customer service representative, and they were very sympathetic to my concerns and frustrations with the vendor, who kept changing the date and time for my repair. The representative changed the vendor to a new one, and my repair was completed quickly and professionally.

Have a problem with my oven, deemed unfixable, needs replacement. I was offered a "buyout" which will cover about half the cost! Repair or replace means just that, not a "buyout"! Why should I be surprised? As a consumer I should be used to getting ripped off, but I am not! Will recommend to stay away from Choice Warranty!

The technician was good. He recommended replacing my refrigerator. The problem was the amount I received to replace my refrigerator was less than half of what a new one costs. I am not happy with the outcome of my experience. I am having to pay over $1000 to get a new refrigerator when the whole purpose of paying for a home warranty is that wouldn't happen.

I'm very disappointed in the claim value for my over the stove microwave. More so that you don't cover the installation or take away. I paid $75 for someone to tell me my microwave needed to be replaced and I can't even get installation taken care of??? In saying that, everyone I spoke to was friendly. Just couldn't help me getting more for the replacement. If you offer replacement, it should include installation.

Home Warranty rots. They never approve anything or even look at an appeal on work that NEEDS to be done. They send a technician out without knowing what needs to be done after they take your money and 8/10 they can’t do the job, need to order a part or they try to talk you into hiring them separately. I never get a resolution. The only service person that gets me anywhere is John from GUINCO with my oven and dryer,

The technician we had was courteous and knowledgeable and was easy to work with. He reminded us of the importance that changing filters quarterly is essential. This was a pleasant experience and we recommend choosing CHW for your warranty needs. Thank you CHW.

Great service. Took a day or two to get the service provider out but when he arrived, he was on the job. Professional, courteous, and very technically competent! Diagnosed the problem and had the item replaced and all wrapped up within an hour.

Man was exceptional. He found out what was wrong with the garbage disposal and fixed it. He noted that the supports were not correct mounted and took time to fix it. We never would have noticed it. Other technicians would have stopped after fixing the initial problem and left.

Jimenez Electric contacted us quickly, called and came next business day. He diagnosed our problem and proceeded to fix the problem. He explained what was going on and got power going back to our bathroom, vanity, and closet area which had been affected by a faulty plug on the same circuit. I will use them again. John was friendly and efficient.

He was very nice and seemed to know what he was doing, but English was not his first language and I couldn’t understand him. He was also very soft spoken and I asked him to speak up, but he didn’t. I would prefer a different person next time. But he was very nice.

Such a gentleman and very intelligent. Arrived exactly on time. Very respectful. My husband was on his way home and I had no idea how to turn off the electricity but thank goodness he got here on time and shut off The breakers. Told us our options and his suggestion. Kept the area he worked in neat and clean. Definitely an asset to your company. Justin was most respectful.

The technician was very nice and polite. Had an issue with ordering parts due to Choice but having all info filed in on order but technician explained what needed to be done so it got fixed and parts got ordered. Technician will be back next week to fix.

San Antonio Plumbing was reliable and professional. Hector texted me as to his arrival, and he was right on time. He finished the job in less than an hour. He was polite and took an immediate interest in the problem with my drain. It works perfectly now.

He was courteous. Listen to my problems. He ordered the part. When he came back out and put in the new part he didn't just stop there. He ran the microwave a little bit longer, and sure enough, the microwave stopped and tripped the breaker. He found out there was another part that needed to be replaced. He had the part in the truck. Replaced it and now the microwave is working.

I rarely leave reviews, but my experience with this home warranty company was so frustrating that I feel compelled to warn others. Key Issues: Poor Phone Support: Every time I called, the representatives struggled with English, making communication extremely difficult. Simple questions often had to be repeated multiple times, and I left calls more confused than when I started.

I highly recommend Choice Home Warranty to anyone that purchases a home. We have now used our Warranty on 5 different occasions. Calling Choice Warranty to handle all of our needs was the perfect decision, they were understanding, compassionate, and quick to send a service company.

My technician was great! Chris showed up on time and was nothing more than professional. He did a thorough look through. Also let me see what problem(s) I was facing and was able to get my parts ordered and scheduled for a replacement as soon as possible.

Henry was respectful and polite. Henry was very knowledgeable about what to look for and had a desire to teach how to do basic maintenance and upkeep on my refrigerator. Henry took the time to explain everything he was doing as he did it and showed me what the problems were on the unit.

The whole process went very smoothly. Jacob was polite and professional. I was having trouble with my garbage disposal. The only problem I had was options. I wanted to just take it out and do without, but evidently that wasn't a payable option on your end (even though in the long term would have cheaper for you).

Choice Home Warranty is just like most Home Warranty companies, who offer similar coverage on most home appliances. The only difference is that CWH fees are less expensive than most warranty companies. They could improve on their customer service as far as returning queued phone calls according to their recording.

After being with Choice Warranty for 3 years we had our wall oven broiler go bad, it’s a older oven and no replacement parts available, choice would only offer us $500 less than we could buy the least expensive oven replacement available, as a real estate broker my company was referring all our clients to choice warranty over the years, this will now change!! We’re VERY DISAPPOINTED!!!

Great customer service from the Beat The Heat technician. His service was professional and courteous. He answered all my questions and was helpful. Service was prompt and great attitude. Positive personality and very easygoing. He explained every step.

Representative was quality on kindness and courtesy. She worked swiftly and explained things well. Their protocol had changed and she was very clear. I’m content and confident with Choice Home Warranty.

My representative is amazing. I just wish the service fee was lower for fixed income people. I understand from the rep it is discounted but I need more of a discount. I have your warranty on two properties. One property I’ve had the warranty for 3 years. The other one is new.

Horrible. We’ve had contact with them since 9/2023. Our furnace stopped working last Wednesday 12/3/225, a technician came today and found it needed an igniter and fan board. Choice was willing to replace the igniter but not the fan board. I had to pay $400.73 to have an operational furnace. Also we paid the $100. Diagnostic fee. We have paid out over $2700. Over the 3 years. I left a message to speak to a representative 5 hours ago and have not heard back from any representative. They paid $160 towards the claim

Even though everything is done via email, I was happy with the electrical company that was dispatched and the that they were able to come within a few days. In the past, I have had to wait a couple of weeks for service but this time it was quick. The company was great. I have no complaints.

The person who came to inspect my water heater from Home Defense Plumbing was very polite. He immediately found out that my hot water heater was not working properly. He then ordered a new hot water heater. After about a week, I contacted Home Defense Plumbing, and they said that they could be at my house in the next two hours. A technician named Juan ** came to my house and installed the new hot water heater. He was wonderful, and I really appreciated him.

In less than 5 hours after filling the claim I heard from the technician. He was willing to come right then but I had other commitments. He came the next business day. He was able to assess the problem and complete the repair. It was a maintenance issue but the price was fair for the work completed.

Response to Service call was prompt; however, having a Washing Machine is critical. Why does it take up to 30 days to get the Payment towards replacing Washer? This is a hardship! Need washer asap! With Technology at its finest; there’s NO way it should take 30 days to receive funds to purchase Washer!

I called last night for an appointment and Jesse ** came today and fixed my heater that had been out! Such quick, efficient service! Your heater repair man you sent, Jesse ** was timely, skilled, knowledgeable and very efficient. Thank you for your prompt response to my call.

They came the next day after calling in to Choice Warranty to report that my air heating wasn’t working. Worker got it set up & checked out everything & discovered a part had burnt out. He said he had to let Choice Warranty know and as soon as I got the part, they will return to put it in.

Technicians called prior to arrival, were on time, very knowledgeable, answered all questions, and were extremely courteous. Highly recommend Sears Service Techs for ANY job that you can get them to repair.

Will you please continue the excellent customer service and accommodations at this time. I have no negative comments to report as it relates to the service I that received. I strongly suggest or recommend your service at this present time to any prospective customers.

This is the 5th home warranty company I have been with in 10 years. All the same but this company takes 1st prize for biggest disappointment. Reputable businesses do not work with these companies because they get the same run around and lack of timely communication that the customers receive. CHW, on this latest issue flat out refused to repair or replace the built-in microwave that was throwing sparks, which is a fire hazard. They refused to elevate the claim to a superior, so when I called to cancel service with them, I got the run around from three different overseas call center reps before I was finally put in touch with a US based rep that handled cancellations.

Choice Home Warranty is great to have to protect all of your appliance in your home. When filing a claim for any trouble appliance in your home, the people behind the phone that take your call as very friendly and the company that their send to your home is high-quality people and will take care of your problem fast. If the company who is repairing the problem and need to be replace the part, there will contact Choice to get an approval for the part. Choice will approve it on the same day. Great Job.

You sent me an email stating that tech was coming between seven and 11 today to replace fan motor. I canceled a doctor appointment and stayed here from seven till 1115 and then placed a call to the tech office. They said they never send emails with time of service. They always call and that the email came from your office. Not a good policy.

Everything was wonderful from start to finish. The encounter was great from responding quickly to understanding what my problem was. Scheduling the appointment was wonderfully quick. Waiting for the technician was short and no inconvenience. The technician had wonderful expertise. He explained things where I could understand. He didn't leave until he was sure I had no more questions.

We have been with Choice for about two years now and have been extremely pleased. For the most part they have been responsive to our needs. We have used them for several home repairs and not had an issue with approval of repairs or replacements.

I am seriously disappointed. I was told that they would refuse to fix my stove and that they wanted to replace it. However the amount that they are planning to send me isn't even close enough to be able to purchase a similar stove with just basic features that I had. I was told that it's their price that determines the amount that I receive to replace my unit. However, they do not give you the option to use their wholesalers they are getting these prices from. That being said it's Christmas season with huge sales everywhere but have been unable to find even one with the amount that they're trying to give me. I've even looked at open box possibilities. Also, replacing my oven does not mean that they will cover any installation, delivery, or hauling fees which makes zero sense. Then, there is the fact that the case manager who was completely non empathetic and actually very rude. She sounded like a broken record.

First of all the technician Jeff was fantastic, courteous and great with communication and did a wonderful repair. My issues is with Choice Home Warranty and their call center customer service. It was just a total disaster on the Choice side of this repair. Everything that could go wrong with their call center when wrong. The only thing that saved Choice was the actual technician who came to my house to do the repair, he was fantastic.

It was very easy to submit claim. User interface was great. Login is simple. Very easy and convenient experience. I would definitely recommend CHOICE Home Warranty to others looking for a home warranty. I like their service. Hoping service comes soon.

The plumber was friendly polite and very professional. He was on time. Very knowledgeable. Had his tools cleaned up after the job. Explained every detail to me as to what happened and why it happened. Gave me detailed information and instructions on how to keep it safe.

Johnson Brothers as a vendor is good best. Tim is extremely accommodating. He came to our house in a timely manner. He is in the process of helping get get connect to our thermostats WiFi. This is still an issue. However, we are very dissatisfied with Choice as a company. They deny a lot of our claims and prevent a vendor from fully completing a job.

Choice home warranty has quite the scam going on. They take your $ and then make up total inaccurate reasons that fall in there guidelines to deny the claim. I have a wall hanging waterless hot water heater. They claimed there was clutter around it that made the thermostat go out. It hangs on the wall! There’s nothing around it!

Service has been poor. I just found out that a claim was denied because I called the technician that came out. The technician stated that Choice would call or write me that they had decided the claim but did not. I left AHS for you and Choice is poor.

I called to report a claim. I got a prompt response to beginning my claim. After I answered the questions to establish the claim, it was opened and I received an email with the claim number and instructions on what to expect on how the claim would be handled.

The technician was very prompt. He arrived earlier than the scheduled time because I needed to leave for work. Very accommodating for me to be able to leave to go to work on time. He diagnosed the problem and communicated that to me and what would be happening next.

I reported a gas leak. It took over 36 hours to be assigned. The plumbers said there’s an issue with the quote. Paid the 100$ fee, no call back to the plumbers, & Choice won’t call me back now. I was with the plumbers and they received a text saying missed calls, but there didn’t appear to be attempts since I was standing next to them.

My furnace died on Nov 10, and Choice Home Warranty has been nothing but lies, excuses, and outright neglect. Their “technician” claimed he replaced the control board — but he never touched it. I bought the correct board myself this weekend, installed it, and the furnace fired up instantly. So not only did Choice fail to repair anything… 👉 They LIED and pretended the job was done.

For those who do not have Choice Home Warranty I do not understand what you could possibly be waiting for. Choice Home Warranty and the service technicians are top notch. They are literally a 10/10. There is no other home warranty option that should even be considered. GREAT SERVICE!! A++ CUSTOMER SERVICE.

Tony from CHW customer service was very helpful and really was concerned about my issue and get resolved the problem and it worked out in my favor! Thank you for treating me and expressing that I'm a "valuable customer"! I appreciate your time & effort, thanks again Tony! :)

I’ve had Choice home warranty since I purchased my home which was about 5 years ago. I’ve filed several claims and CHW always delivered. I have no complaints and I recommend them to everyone purchasing a home.

Overall service is excellent but the Customer Service needs improvement concerning better English-speaking staff. Its personnel are impossible to understand at times. The biggest issue is their reading from a script and not really unstanding your concerns. They consistently talk over you instead of listening

They had a technician scheduled to my home quickly. I received emails and text messages with updates. He thoroughly checked my system for any problems and made recommendations on things I can do to save money on my energy bills. I’ve had 2 claims and had great experiences both times.

Great service! Technician was on time, very helpful in diagnosing problem and correcting issue. I called Choice Home Warranty on another issue with a clothes washer where this company did great and was allowed to select the same company to fix a dryer issue.

Matt messaged to let me know when he was on his way. He was pleasant, took his time to listen to the issue. Then explain what the problem was And what he was going to do to troubleshoot and ultimately fix the problem. Nice to have a friendly tech!

The service quality continues to improve, and we sincerely appreciate the effort. I am writing to request an enhanced screening process for the handyman team. On some occasions, the initial visit has been handled by individuals whose technical expertise and communication skills appear limited, resulting in unclear diagnoses and, at times, merely cosmetic rather than substantive repairs.

Did a claim online and within the time it took to submit I received an email with appt information! So fast... no waiting around to see if anyone read my request for service! I would recommend any service that has excellent customer service. Choice Warranty is one of those companies.

I really like the tech. He explain what was wrong and what he was going to do and he did it only here about an hour. He was very nice and answered all my questions and cleaned up very polite. Now my refrigerator is fixed and I don’t have to worry. Thank you.

They are there when I need them. And on time with service. I will recommend this company to all my friends and family. I have nothing but good things to say about Choice Home Warranty. There's nobody better out there. Service comes in a timely manner.

After unsuccessful attempts to confirm a scheduled appointment with the first contractor CHW assigned to my case, I requested that CHW change the contractor, as I felt uncomfortable dealing with them after this lack of communication and seeing many bad reviews of them on the BBB website. I was reassigned to GK Mechanical, LLC. Wow, what a difference! They confirmed my appointment date within a two-hour window. The technician Todd kept me informed by phone of his schedule throughout the appointment date. When it appeared that he would be running late due to delays from previous service calls, Todd and I were able to reschedule to another convenient time.

The technician, Alan, that came to service my dishwasher was very professional, clean, courteous, and knowledgeable. I would recommend him anytime! So far, I’ve been happy with Choice Home Warranty and what it has to offer. I will continue to recommend Choice Home Warranty to people I know. I will also continue to recommend the technician, Alan, that came by and fixed my dishwasher.

The person was on time and very polite and informative about everything. I appreciated him. I believe he is a asset to the company. I also want to say. I like being part of the Home Choice.. Y'all do a great job of putting my claim through and finding a technician.

I recently had an excellent experience with Choice Home Warranty and wanted to share how impressed I am with their service. When I submitted a request for an electrical breaker replacement, the process was fast, convenient, and completely stress-free. Their customer service was incredibly friendly and made sure I understood each step along the way. The response time was outstanding, and the technician they dispatched was professional, knowledgeable, and efficient. It’s such a relief to know that when something in my home needs attention, Choice Home Warranty handles it quickly and with genuine care for the customer experience. I truly appreciate the smooth and hassle-free service. Highly recommended!

I have been customer with CHW for over 10 years and the most recent experience with the worst. The tech who came to fix the issue was very unprofessional and did not know anything about the gas furnace which he came to fix. He was over the phone with someone to get some help. Based on his Diagnostic findings CHW denied the claim. I have contacted another HVAC contractor out of my pocket, and he fix the issue and it has nothing to do with what CHW tech has diagnosed.

Communication to me is key to great customer service. Ben communicated all the issues that prevented my system from heating & informed me of remaining service & parts required to complete the claim. I would recommend Ben to anyone that may require AC/Heating repairs.

Easy to work with Choice Home Warranty!! I raised a claim and a tech was assigned to report the very next day. Great service by the tech. He came on time, identified and addressed the issue. He replaced the circuit breaker. Also spoke about what was the possible cause and how I can prevent it.

Actually I cancelled the service call before dispatch as further investigation of the appliance resulted in the service not being required after all. The excellent & impressive service was how quickly the prepaid service fee was refunded at my request.

Choice Home Warranty set up the appointment. Jason was AMAZING!!!!! The GFI outlet had mutliple problems. He identified all of the issues in a matter of just minutes and came up with the perfect solution. Best electricians I have ever had here in Las Vegas.

Scheduling was a snap. Repairman came as advertised. Replacement was smooth lift and very respectful of the house. All this despite an intervening snow storm and a new drain pipe needed. Once again Choice came through with prompt and great service. What more could be asked?

I feel very comfortable of having Choice to take care of my home needs, when I need a proper technician to make the things done. But please do not sent Lopez Appliances anymore, because his company is not formal, he never showed up to the appointments you made at my home through his company. Thank you very much.

If I could give zero stars I would! I pay every month for this poor Excuse for a warranty company and I have stage 3 colon cancer and kidney disease and it's been 6 days that I have been without a TOILET!! 🤯🤯 The worst company, how can Ty PENNINGTON DO A COMMERCIAL FOR THEM???? It's Like Taking the money every month and just Throwing it out the Window! I urge you don't make the same mistake as me...

My review was the electric company that you sent to my home. I was very satisfied. He was very courteous, on time, helpful, thoughtful and considerate of my situation. My living room lights, my kitchen lights and garage lights was all out. He took the time to explain and showed me why they went out. And how that his company takes in consideration of other people to come out to check to see when especially He said, especially when they talking about the living room area. So I really, really appreciate his kindness and the quickness to take my job and come and fix my life. Thank you so much.

I had a problem with my electricity in my bathroom. Three of my bathroom and my living room. I am a season senior and I noticed that I was having problems and forgot my mistake that I had my Choice Home Warranty so I did call them to let them know what was going on and it was very very good with helping me with my situation. Thank you Choice Home Warranty.

Have had couple issues with washer and dryer. Claims are simple and easy. Staff (namely Keion) super helpful, they take all the research and the calling around, etc. out of the equation. Must mention Madd Man Appliance Repair, has been the call out for my washer/dryer repairs. Two thumbs up! Professional, knowledgeable, courteous, and on time. More than worth the yearly premium and the $75 service calls! Good stuff here!

Azat the hinge on the door of our Samsung refrigerator. He ordered the part that was broken and fixed it. He was prompt, on time, and knew exactly what needed to done. We were pleased with his service. He said he will send us the receipt on Mon. Thank you.

My repair issue was a simple one. It was caused by an error in installation of a previous contractor referred by Choice Home Warranty that installed my thermostat. The technician was knowledgeable, and knew what exactly what to look for so it was easy to discover the problem of my house always in freezer zone even if I’m setting my thermostat correctly and why my electricity estimates for the month was increasing rather than going down.

The tech called to request correct directions because GPS was misleading. He was 8 mins from arriving. He came, asked questions, proceeded to work on equipment as I watched. He did his job quickly and correctly, tested it out, rec'd my signature of approval and left.

Choice sent a technician from Electrolux. He came early with notice. He is professional and detailed. He checked every part and gave advice in nice manner. The dishwasher was fixed and he cleaned up before leaving. I highly recommend this warranty service.

The technician was very professional and knowledgeable, no problem with them. My complaint is I had to wait two weeks before I could use my washing machine. I feel I am not late with payment. I shouldn't have to wait so long to have whatever is not working to have it repaired.

The technician today really stood out with a pleasant and professional customer service. His knowledge and experience made me feel comfortable and confident in his ability to swiftly repair my failed unit. This was by far one of the best experiences I've had with Choice Home Warranty.

This was my third time filing a claim for a repair within a month. I have received good responses each time. The first two were made by calling for service and speaking to a representative. The claims were processed expediently and I was contacted by a repair technician within a day or two. The responses were quick but the appointment times were scheduled several days later. This third request was made by calling the number for CHW and I made the report to the computer system. The claim was made swiftly and a repair service called to send a technician the following day. It was very pleasing to have the repair made so quickly. All calls have been very satisfying. The service with Choice has proven to be quality customer service, which far exceeds the service we had from the prior HW company we used (and cancelled).

The technician came the next day after I called to report my issue. He had the problem diagnosed quickly. Two days later, I received an email stating that the repair was approved. I am waiting for them to get parts then set up the repair appointment.

One of the worst experiences I have ever had. My HVAC went out right at the start of winter. They sent out a technician and then said the technician didn't give them enough information. Even though my tech assessed the situation they did and sent in pictures they were giving him and me a hard time saying they needed More pics. There isn't much more to send of an HVAC system. It's been 3 weeks and they say the claim is still in process and needs more pictures. It's getting cold and the house has no Heat pump. Incredibly dissatisfied. DO NOT GET THIS WARRANTY.

The 2 gents from M.A. Solution Corp were top line experienced professionals. They were so polite & explained everything from top to bottom. The only bad issue I had with the timing when which they were sent I called in a service request 6-days prior before they arrived with a plumbing leak inside the wall which turned out to be 4 leaks, left my walls & closet with mildew & mold. They informed me I would have to call in another repair order for the drywall which I did immediately but had no response for a couple days. I reached someone today & now waiting for a call back for a estimate to give Choice Warranty from whoever they send

First time I had a claim since I contracted with Choice. Called and they were able to set up an appointment the same day. Tech that called before he arrived was friendly. He diagnosed what needed to be done. Got the proper parts. Installed it. Then cleaned up!

I’ve had one of the worst customer service experiences of my life with this home warranty company. They sent a technician to repair my dishwasher, and the technician clearly told me the unit should be replaced, not repaired. However, when the vendor sent the report to the warranty company, they claimed that parts had been “ordered” and would take 15 days to arrive. Fifteen days without a dishwasher is already unreasonable, especially when the professional on-site said the appliance needs replacement. I called multiple times asking for a replacement—something completely fair under the circumstances—and every single time I was told “we cannot do that.” No transparency, no accountability, and absolutely no concern for customer inconvenience.

Choice Home Warranty has been a true blessing to me and my family. I have submitted four warranty requests and response has been quick. Response for service and date was within an average of 4-5 hours or the very next day. So far, I have been extremely happy with the companies that perform the services. I am still learning all the policies and practices of this Warranty company. More to follow in the next review as I continue to navigate the processes.

Choice is not perfect but is probably one of the best of the single-family Home Warranty's available. Choice Warranty has been in business a long time and maintains a pool of reliable, Contracted Service technicians with better than average experience who can be made available for service 24 hours a day, seven days a week all for a fixed service call fee.

I have been very pleased with the Choice Home Warranty process. My wife told me that our washing machine was not functioning. I immediately called CHOICE, explained the problem, and answered several relevant questions. Almost immediately, I received an email indicating the name of a local repairman. I called the repairman and asked for an appointment. He arranged his schedule for an appointment later that evening. He arrived, diagnosed the problem and ordered the replacement part. While delivery of the part apparently took almost two weeks, I have a return appointment for tomorrow to complete the repairs. So far, I am very pleased and would highly recommend the service.

The tech was very patient with me. I needed to speak with someone about a new claim for a furnace replacement or repair. The tech was patient and listen to my concerns and now I have to wait to hear from a technician to get someone out to look at the furnace.

CHW always take care of our claims on time. We did not utilize the contractor recommended by CHW but we use one we have use on some issues we have used for air conditioning issues before on our unit before. We just did not feel comfortable with the company 24/7 and the way they wanted to replace our unit. We used Patriot Electric Heating and Cooling and they installed an Amana 4 ton heat pump single stage with indoor air cleaners.

I have had two claims. So far, so good. Courteous and accurate responses. The last response could not be repaired and as the item (microwave part) was no longer available, I was told that I would get a rebate towards another microwave. Awaiting that rebate now and will keep everyone updated.

Now that this one repair has been made, I will be canceling my policy. First of all, it took more than 2 weeks to get someone scheduled for the plumbing repair, then it was delayed another week due to his scheduling. On top of everything else the copay is now $100. By the time the repair was done we probably leaked out $100 worth of water!

This was first claim and honestly very professional and fast transaction overall, no complaints. I just have one concern of why the e-gift takes so long up to 30 days, highly recommend to friends and family. All good 👍👍👍👍👍

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Fast service, great work. Paid the $100.00 to A1 plumbing. Gentlemen submitted service request to Choice Home Warranty and had approval to proceed with work shortly there after. They provided quality parts and materials and also cleaned up and disposed of waste materials.

I have been dealing with CHW for over 2 months regarding a broken heating source for our Home. Finally 3 days ago one showed up and said it needs replacing and once again NOTHING from CHW. Only the daily email offering me a discount to buy a policy. HA!

Choice chose Integrity Pro Plumbing to out of Apple Valley, and they responded next day..that they could not service my City because of distance. I immediately called Choice, and the agent gave me the go ahead and find my own vendor to assess the situation, and Pro Plumbing of Ridgecrest came same day to assess water leak coming from water heater closet. Pro Plumbing wrote up assessment 12/4 and sent to Choice. Waiting on approval.

Service and timing were great. Gave a four because Choice would not approve the suggested safety equipment made by technicians. So far I am satisfied with the service and would recommend their service. Had Sears Warranty for years and was not satisfied with the service. This covers more items and cost less per month.

Johnny W came and did a great job. Was well pleased with everything. Came on time the first day and diagnosed the problem within 10 minutes. Had to order a part, did so, and set me up for repair the day after. Was on to me the second day and after a lengthy process he had the job done. Was polite and left everything in place as if it had never been done. Would recommend his work and professionalism anytime. Thanks Johnny W.

The payment system and the communication to place claims are ridiculous. Now you have to go ahead and pay your service fee before a technician comes. Each issue is a different claim and a separate payment even if the issues should be handled together by one technician. If you think it is an issue, but it happens to be another issue, you will still have to pay the money and make a new claim. On Thanksgiving, I put food in the garbage disposal, it stopped up the sink and then the dishwasher started leaking. I put in a claim for garbage disposal and dishwasher. After two technicians and $200 later, I was told to make a claim for a clogged sink so now $300 later, the issue has been resolved. I called the warranty department several times to voice my concerns, and they could not assist me further. I am seriously considering cancelling my service.

Our garbage disposal stopped working and we made an appointment with Choice Home Warranty on Tuesday. Thursday morning, a very pleasant plumber from A1 plumbing arrived as scheduled - no muss, no fuss - promptly and efficiently installed a new garbage disposal in less than a half hour. 😁👏👏👏😁

Serviceman from Diamond Factory Service arrived promptly as scheduled and was excellent. Diagnosed the problem and corrected it efficiently. Very pleased and satisfied with service. So far to date, no further issues have occurred after the problem was corrected.

Call Choice Home Warranty for a leaking water valve in stand-up shower, got appointment and job completed in 3 days. Plumber name Jay done a good job, very knowledgeable, very respectful, easy going, great guy. Kintex Plumbing Co. was very helpful in giving me an appointment convenient to me. Thanks, Kintex LLC.

The technician, my apologies for not remembering his name. However, was very professional, well mannered and honest. It sucks that the people I purchased the house from lied for a quick sell but in the end they'll get what's due to them. Greed and lies are never a good mix

A 10 for the plumber, a minus 10 for the service I got from CHW. A leaking toilet claim from Nov 10 not taken care of until Dec 3rd? And only after several phone calls and finally getting the BBB involved? CHW really fell short on this one. It seems very strange that nothing was getting done until the BBB complaint was filed. I contracted with CHW for peace of mind and good service. All I got was a lot of aggravation and frustration plus a higher water bill. CHW totally let me down.

The technician let us know what was needed and was very nice and knowledgeable. We are grateful that Choice Warranty picked the right technician and we recommend this company. Now we are waiting on the replacement of our appliance. Great service yes

Choice has been very responsive. Rarely will the original technician not work out but Choice has quickly resolved the issue and sent another technician to finish the job. When complete there's always a feeling of being treated fairly and professionally.

Superb performance! Arrived within designated window. Did initial and provided recommendations on options for address my problem. Great attention to details. Ensured that all parts needed to replace my fixtures was acquired and installed correctly. Recommend and acquired upgraded products.

I fully appreciate the person who came to my house to help me with my bathtub issues, I found him to be very friendly, courteous, and professional with the way that he represented himself, and your company while he was here in my home. Thank you for sending him.

Lousy service. Doesn't matter how small or large a claim is, there is always some way for Choice to NOT honor a claim. The companies that are sent to repair anything always seem to be able to convince Choice that the product was not maintained or the parts or not covered or everything needs to be replaced and forget about doing this. I have paid for 7 years of service and have not received any service because you guys let these contractors convince you that something major is wrong and of course, you are happy to not honor a claim.

I called to place for service for my garbage disposal. The person, I didn't ask her name, she was very helpful. I will wait for someone to contact me for appointment. The representative was pleasant, kind, and take time to explain about my appointment services.

Franks plumbing service did a great quick job, replacing my water heater. Very pleasant and confident in his work. He came and installed the water heater and made sure to flush the lines before he left. Very personable! So I highly recommend Franks plumbing! Thanks!

My first experience was wonderful which prompted me to renew. My second experience was a lot of miscommunication that cost me a copay for zero (0) work. I recommend a repeat back of any changes and make sure the changes are noted in the new appointment.

I highly recommend this company for home warranty. I have logged multiple claims over the period of 3 hours for my rental property, and all of the claims were resolved at satisfactory level. I already renewed my existing contract for another 3 more years.

I am very dissatisfied with Choice Home Warranty for the following reasons: 1. I had 2 plumbing problems to be fixed in one service call. To my surprise I was charged the service fee for each problem. The person sent was NOT a licensed plumber--he was a "handyman". He did not fix one problem although he charged for it--his excuse: it was a maintenance issue. He offered to do the maintenance for $400 (I declined and subsequently called licensed plumbers who quoted $110 to $200 for the service).

I have to admit that I'm disappointed that I had to pay the plumber $701.00, which includes the service fee to replace a water heater. Not at all what I was expecting here at the holidays. What is a warranty for. The heater was installed in April of 2024. The heater was supposedly under warranty from Home Depot. Then Home Depot prorated the heater, CHW didn't cover the pan, ...blah, blah, blah! I still don't know what CHW covered. I'm seriously wondering if the warranty is worth the money if I'm going to pay out of pocket anyway!

I am very pleased with the coverage of the Policy and I have been very satisfied with my requested repairs. However, I am not pleased with your telephone system when calling for service. I called this morning for repair and the automated Customer Service Representative asked several questions regarding my request. The call for service was very frustrating because she talks too fast and I had to ask several times for her to slow down, but of course that did not happen. After getting the information requested, I called back but had to start all over instead of being able to continue where I left off before hanging up.

Tim was at our home on time and worked expertly to finish the job. He replaced the motor, a wheel, and put in sound pads. He was not here long and knew just what to do to get the job done. He was professional and polite. I would call this Co. again. Thank you Tim.

My claim was denied. First of all the furnace was the issue and a technician had to run through several steps to fix it. I will be making an appeal on this case. Terrible insurance for expensive items. The customer service people were friendly and helpful.

Tim was on time, professional and helpful. Ordered parts and cleaned up. New parts will be installed to complete repair. Have had washer, freezer, dryer and dishwasher repaired by Choice. Good company to have on your side. They send responsible people to do repairs.

Outstanding ONE DAY service. Southwest Doors & Gates provided outstanding service and found a possible issue which they corrected on the spot. The technician also adjusted the door clearance and lubed all components, and took time to show me where to lube at 6 month intervals. I learned a lesson.

The tech, Rudy, pre-announced his arrival, was on-time, very polite, professional and well-equipped. He explained what he was doing and any risks involved. I'm still waiting for Choice plan of action.

My pool filter was leaking and Choice Home Warranty was superb! It's all fixed then Choice as fantastic! Thanks for the professionalism and great work! They sent out a great company named Oasis Pools here in San Antonio, and Jason was fantastic! Will be using them again!

The tech was one of the best people person, I had a great experience with. It was as if we had known each other before now. He was focus and answer all of my questions. He did a great job. Thank you for sending Dominguez Electric to correct the problem I was having.

Carson from Quality On-Site LLC was very thorough and very personable. He evaluated and located the issue with my refrigerator so it will be up and running back to normal. I would definitely recommend Quality On-Site LLC. They are thoughtful, thorough and extremely prompt!

Nica LLC diagnosed the issue I had with my dryer very quickly and it had the part I needed available. He changed the part, and it worked better than before. It took about 15 mins total time. My tech was very knowledgeable, nice, kind, and professional.

He was a very nice man he was doing a great job. He took pictures and made comments on the toilet what he could see when diagnosing the problems. He said he lived in Abilene too. He said he hears that the authorization could be accepted today and it could be scheduled today. He said but its upper to my warranty insurance. The same day I got scheduled the next day.

I don’t think that’s a technician that came to repair my dishwasher really tried to repair it. Also, when I dispute it the amount of money they were giving me to replace my dishwasher. It was less than 50% of the current price of a dishwasher that were comfortably replaced the one I had. They only offered me $272 which was $250 less than any dishwasher at Lowe’s. I am very disappointed in the person who was handling my claim dispute, I had to continually try to contact them, and they never reached out to me on their own when according to the website, they were supposed to contact me when they were assigned my case very disappointed in choice warranty company. I don’t feel they are fair and their adjustments when replacing appliances, fortunately, in the past, I had reparable technicians who really tried to repair what was not working in my home.

Very efficient and he knew his job very well. He came right in and found the problem. He was very nice and explained the next plan to get my heater to working. I am so happy that I was approved for a brand new water heater so now I’m waiting for the next step

The ac heating technician was spot on with his diagnosis. The fortunately, the system was deemed to old to service and the board needed was denied by the company and Choice. I am now in dispute with Choice. Unfortunately, the winter time comets and the season is now cold. Several misfortunes here. Choice can do better. I certainly have a Choice in home warranty service.

So far all my claims have been approved and completed. The only issue so far is the inconsideration of the companies you have hired. Twice now two different companies showed up after the 4 hour window, without a courtesy call to inform me of their tardiness. When I try to call and confirm either no answer or the voice box is full.

This time the guy was a nice guy. The first time someone came out the Guy turned the flame and set it up for a return to work on it again. I was promised from you guys I will be reimburse for the service call, so give me a call about my service. I'm happy so far

Great job, furnace went out, repair man was prompt and courteous. He answered all my dumb questions. He worked quickly and efficiently explained everything he had to do. He orders the parts, was on time and gave great advice on how to keep furnace running.

The person I talk to was very professional and knowledgeable. I had know issues except for the fact I was very disappointed with the amount of money I was given to purchase the replacement for my dishwasher. The part was not available to fix the one I had so I took the $272 I was offered. I went out to replace the dishwasher and I was shocked at the prices. I ended getting one that had the same features and would have paid $700 on sale, it listed for $899. I then ask if they had any dishwashers that was marked down in price because of dents or scrapes, we paid a little less and brought the one with the dents. I disputed the charge but was told he talked to the team and said he could go no higher. Because of this issues I can not recommend Choice Warranty.

Answered the phone quickly. Would really prefer not to talk to a robot, however. They were unable to transfer me to a rep. in the U.S.; I have some problems hearing and understanding sometimes. Overall, happy with CHW.

Save Now Cooling was wonderful. Arrived early for the appointment, communicated well and clear, installed the new equipment quickly and efficiently, and made sure everything was working properly. They were great to work with. I was so pleased that I am planning to have them do my twice per year A/C maintenance program.

I have never been more disappointed with a company than I am right now. I’ve spent two weeks trying to get a simple warranty claim approved for an inducer motor on my heater, and the experience has been nothing short of exhausting and unacceptable. First, I was overcharged and had to wait on a refund just to even get my account fixed. Then, when my heater failed—with an internal explosion, no less—the warranty company denied the repair, claiming it was due to “lack of maintenance.” This is simply not true. My licensed HVAC contractor even stated he has never seen an inducer motor denied because it’s a mechanical part that can fail at any time, regardless of annual maintenance.

So far, so good! I called to open a new claim. I was greeted nearly immediately. No longer wait on hold. The representative I spoke to quickly transferred me to claims. The claims representative took my information and within a very few minutes my claim was opened and I was very happy with the speed and accuracy of the process!

Lonnie Boy Plumbing Company was good. Happy with their service. Only complaint was that it took a week for service to be scheduled. My situation was not urgent but had it been, a week would have been way too long to wait. Hard to believe they couldn’t find someone sooner.

It's been 4 weeks and the work still isn't finished with my dryer. They promise to return calls or texts and I received none. I would like to switch to someone else or have Choice Warranty give them a call. They could at least gave me some updates on the progress of everything. Taken way too long!!! There is no receipt. Still waiting.

Seriously, what a joke. The price shoots up $25 right in the middle of the contract, and when I try to cancel, I’m told I’m locked into some mysterious five‑year deal I never even knew existed. Oh, and good luck getting anyone to actually come out — that’s like pulling teeth. Now, apparently, I have to contact agents to come out for repairs. CHW only assigns agents. Not sure what the point is. I am told to pay the guy $100 for coming out and also pay them for the repairs. I may as well pay someone to come out and save on monthly payments.

I made a claim to replace a burned out sump pump. The contractor they assigned is not local to my house, actually almost an hour away, the contractor is professional but unable to complete work in a timely manner. advised backed up on work. I am now 1 week after the date of making claim. Called CHW and was told issue is "availability". I blame CHW for poor handling of claims and contractors.

Had a good experience with the repair of my microwave on Nov.28. One little problem was that it was originally set for earlier and somehow it was not scheduled. So I waited most of the day until I called. But Al the Tech was very efficient and polite.

Was with the company for several years with 2 claims. This last claim they tried everything in the book to try not to reimburse me for a problem that I already paid for. They said they would give me half back like they were doing me a favor. They are also the ones that told me to get my own contractor because they couldn't find one. Cancelled this bait and switch company same day. Never again!🙄

Roman was incredibly professional, punctual, meticulous, courteous, easy to talk with & explained every step he was engaged with & part as he was working on my dryer. I give him my highest endorsement & will be recommending him to my family & friends!!!

I would like to reserve my comments until I see the kind of service I get this time. My last experience was a disaster, and I look at this one as an opportunity for redemption. If it goes well, I will renew if not, I recommend not renewing with this company to anyone. If it goes well I’ll renew.

Very nice, on time, cleaned up after himself, and explained everything he was doing and showed me problem piece that he replaced, had to get at hardware store but was back in reasonable time. Called before he left shop and called when he got here which was nice cause gave me time to get ready, he was in and out which shows he doesn't take advantage of your time and is efficient.

Having a problem with Sears services. They changed date for returning tech from Dec 3rd To Dec 9th trying to communicate with but absolutely impossible. Tried with chat and that too is almost impossible. Already paid the fee to first tech, still waiting for detail of arriving parts but was told by original tech that he would return Dec 3rd supposed to be today but they changed that to Dec 9th. Now, I don't have a clue and their notifications system is impossible. I CAN'T FIND ANYWAY TO COMMUNICATE THEM. Can you advise please. Or maybe you can tell them to call me @** or the lady at the house @ **. I REALLY NEED TO KNOW SOMETHING OR ANOTHER REPAIR VENDOR LIKE THE ONE THAT SERVICES MY DRYER 3 WEEKS AGO. THANK YOU SO MUCH.

My heating system has been inoperative for five days, requiring a part Sears estimates will not arrive until January 3rd. This extended delay is unacceptable and presents a serious health and safety risk, especially with current weather conditions. My attempts to resolve this with Choice Home Warranty have been compounded by conflicting information and incorrect guidance from your representatives, forcing me to seek temporary accommodation.

This is the worst copay ever. No customer assistance, company does not show up or any explanation as to why. Told manager would call, over a week ago. No reason why. Manager was to call, still waiting.

I was very pleased with the technician that came out. Although the wait time seemed a little long to get out and service, my heater, however, I could have just been anxious because it was so cold in my home. This was my first experience in needing the Choice Warranty's service.

Joel, was pleasant, helpful, efficient, and quick. He conducted business in a professional and personable manner. We had to switch appointment times at the last minute. Joel was flexible and open to working around our schedule. True customer service is very rare, these days. Thank you, Joel.

Technician was great. Fixed the problem very quickly. He knew exactly what to do. I highly recommend Dewey's Electric Service. Choice Warranty was easy to file a claim and assigned someone to fix the problem within twenty four hours. I highly recommend them.

My mom experience with the tech was good, my experience with the Choice Home Warranty claims person was not. The claim specialist repeatedly interrupted me while trying to explain what’s the tech told me while at my house. I became so frustrated I had to hang up.

I am a current CHW policy holder and my gas water heater claim has been a nightmare. Normal cost for a 50-gallon water heater in my area is about $2,200, but CHW only approves $835 and forces contractors to follow their price limits. This pushes inflated “non-covered” charges onto homeowners — they tried to stick me with $1,400 out of pocket. CHW also uses low-rated contractors who often are not properly licensed or insured. When I asked for proof of insurance they refused. 1 month later my water heater is still not fixed. Be very careful with CHW!

I’ve had for 2 years. My experience with them has always been great. I’ve had multiple clams and all the technicians were great. My only issue is when sending out the e-gift card to replace an item, that card should be sent with the approval email from Choice.

Our technician was on time, knowledgeable and fixed the issue in about 90 minutes. Checked all avenues until the problem was solved! The process from start of the claim to finish took a very long time. We have used our warranty 3 times this year with our new home and the time that it took for them to assign someone was really unreasonable. That part of your service really needs to be addressed and adjusted. If it were a huge emergency we would have been stuck for over a week.