Choice Home Warranty Reviews

Choice Home Warranty was very responsive, professional, understanding, and respectful. Choice Warranty set appointment within a few days. Problem was resolved Within an hour of technician showing up.. Very satisfied with service. I would recommend to my friends and family.

The technician who came to my house was very knowledgeable and pleasant. As far as Choice Home Warranty is concerned I’m totally disappointed with the company and I will be canceling my contract and letting everyone I know what a scam your warranty is.

Maurice was very friendly, well informed, explained coverage well until I was able to received policy, answered questions, and was pleasant to work with. I received a welcome email from him and a policy email. I also received a telephone call from someone to verify my address. I can't remember his name, but he too was very pleasant.

Ronald ** was incredibly nice, and helped to lock in a great rate for us! He very patiently went through different coverage options with us, to help find the right option for our household. Ronald, thank you for making this experience so pleasant.

We just signed up this afternoon and the salesman was pushy and rude to my wife, if this is the type of service we will receive from your company we are wondering if we should cancel our policy. Thank you!

I am not happy with your replacement policy. When my ceiling fan broke you relaxed it but when my dryer broke and the parts couldn’t be found I only received $300 toward my least expensive gas dryer that I could find for $648. The last company I dealt with was total protection who replaced my dishwasher including someone to install and remove my old one. It didn’t cost me anything extra for the replacement for the same make that I previously had. I bought a three year policy and I have to wait 30 days to get my money to put toward a lower graded gas dryer. I will not recommend this company to my friends! I had to wait 5 days to talk to a case manager.

It was very easy to schedule an appointment for someone to take care of my home issues. I am having trouble with my dishwasher and my bathroom upstairs. I didn't have to wait long to speak to someone. The customer service rep was very kind and patient. I will comment on service after the issues have been resolved.

Iron Mountain Construction was prompt on getting to the house after making the appointment in a timely fashion. Stayed as long as it took to get the problem resolved and resolved multiple issues. Would highly recommend them as your next plumber.

I submitted a claim regarding electrical issues I was having. I got a reply email within a couple of hours that an electrician had been assigned to me. The electrician who came out was friendly and knowledgeable and was able to fix our issue.

I would gladly recommend your company to others. My experience with you has been wonderful. Regarding this call, I placed a service call on Saturday afternoon and within an hour, not only did I get a call back from Choice with the name of the service company who got the job, but I also got a call from the company with a date and time for the service tech to visit my home. Your service is great and I would have no problem recommending you to friends and family. As in the past, Choice and whoever gets the job assignments are polite and knowledgeable and they do a wonderful job.

I called and reported my refrigerator was broken before Thanksgiving. It's now Dec 07 and I am still without a refrigerator. I was.offered compensation cash but it could take up to 30 days. I need a fridge. I was offered a replacememt but after a consultation on the 8th. I was told I could purchase a refrigerator and be reimbursed but if I could afford a new one I wouldn't need insurance. Very dissatisfied with my service. No rush here. Take your time.

Service technician was very professional, pleasant personality and knew very quick what the problem was and needed to be order so it could get fixed. At this point we are waiting for the part to arrive so he can come back and fix the dishwasher.

Had a heating issue, the online process of the claim was very easy. I was contacted within 45 minutes and an appointment was set up the same day. When the technician arrived he diagnosed the problem and the part was ordered and should be here in a few days. Great customer service and the technician was very professional. Thank you.

The Technician that came out was great. He actually called and came a day early which was great by us. He was knowledgeable and very nice. I was so sad that the first company assigned never showed up or even called. I'm glad it wasn't an emergency because it took 2 weeks before someone could come out and it will be another week before it is fixed. Makes me not want to renew the contract when it comes up.

The technician was early and knowledgeable! It was determined that the part made it uneconomical to fix my dishwasher, so I quickly was told that I would get funds towards replacement. Great experience and didn’t need to jump through hoops.

If everything has to be handled by customer resolution department, as I have been told over the last FOUR calls to simply move my service, then you should have that option on the main menu. Sitting on hold for 15 minutes just to be transferred again and sit on hold more. Opted for call back option on 3rd call and NEVER got a call. Can someone who knows how to "Resolve" this issue of changing my address please call me back at **.

We have yet to receive the services. Claim has been placed and still waiting for the vendor to fix the complete the work. We are in touch with the Choice home warranty. They have registered claim on our issues. Thanks. Rasendra **

Very bad and unprofessional technician, 2 tech came in giving different diagnostic. The first tech Charles G. Said machine was fine but did not do anything at all. The second tech Brian G. Said he had to replace everything. Another tech the A/E factory service sent here by mistake said the problem was the only the board. Choice case manager never contacted me nor answer my many many phone call. Her name is Aline **. Washer still broke. If choice is not fixing it, by sending a more reliable tech please refund my full premium. I have choice in my property in Orlando and I’m very happy with the service, please fix my washer. It only need a new board.

Kept getting error code on fridge Control panel. Called for repair - they scheduled Repairman for the next day (the day before Thanksgiving!). Awesome response time every time I have needed them! So glad I switched to Choice several yrs ago. (Unlike company I used before- was lucky if I could get help from them within a week). All Repair people are very polite and do a great job! I refer all my friends to Choice.

Rarely do reviews, but I have nothing but great things to say about the service that I received. Martin, from Young’s Water & Sewer was on time, affable and very professional and knowledgeable. Martin was fair. At no time did I feel he was taking advantage or try to sell unnecessary products. He was safe, being careful to adhere to safety in an age of covid. He was careful to stay masked, keep a good distance and even offered to remove his shoes. Best of all, he went out of his way to fix my plumbing needs, going out of his way to travel to Home Depot to get materials. Needless to say, my fixtures work perfectly! I will definitely be using your services again and would highly recommend you all. I can’t say this for other services. Again, thank you!

Daniel from OSP came in and knew just what to do! He got it done quickly. He was a joy to Talk to. Excellent service. Choice Warranty is easy to use. You just call, tell them the problem and they do the rest!

The response to my problem was excellent. I was so surprised with the quick action. I called in the problem on Friday morning and the technician came Friday afternoon and fixed the problem. He even went out to purchase the needed parts.

I have been a customer since 2015 and this year I have felt the company is being cheap. I made a plumbing came and was denied so I asked for a appeal. They sent the plumber over and denied the repairs. I have been waiting a little over a week for them to send a Refrigerator repair man. They do not replace the appliances with fair market value.

Updated on 01/23/2021: After a visit by a vendor that was supposed to take of a un functioning heating unit in my hose, it just went bad a few day later. I brought the issue to CHW, and within 48 hours same technician was assigned to fix the job that needed more attention in the first place. I think this was a great service from CH Warranty.

When system not working my understand is if you have insurance is covered. That’s why you bought coverage like when you buy coverage for car anything wrong with the car they fixed. They don’t asking questions, "Did you put air in your tire" or "You didn’t change the oil filter that’s why we are not covering." Such an example.

Yes I’ll call Choice Home Warranty at 5 o’clock. This morning 7 o’clock they had me set up with a technician to come by tomorrow and I think this is very great service and I appreciate it very much and continue to service your clients like you did with me very good. Thanks.

Have not gotten a fair answer on my claim. Dragon plumbing tech recommended replacement of water heater. CHW is trying to not commit to the recommendation by blaming old calcium build up of which I was not aware at the time of home purchase 3 yrs ago.

He said that he do not have time to do so. I called his office and talked to his "Boss" but he did not want to do anything. So he left. And now I have to deal with it myself. (I am communicating from California as I am not allowed to fly back to ST Louis.) By the way the person did not forgot to get the $45.00 PAYMENT. Sincerely Chaim **

Called Choice Home Warranty on a Friday afternoon for one of my heaters not working. Within 10 mins I had an appt set with a local company (5Star HOME SERVICES INC) for the following Monday. Less than 5 minutes after I hung up with Choice Home Warranty, 5Star Home Services called to confirm my appt and actually moved my appt to the next day at 9 am. The tech from 5Star showed up Saturday morning, he was very friendly and got everything taken care of to the best of his ability (he had to order a part). Choice Warranty called me later in the day to schedule the tech to come back on Monday with the part. I'm happy with the service, everyone was very responsive and there were no hassles with anything.

Within an hour of my request they had someone scheduled to come out for my project. I really appreciated the prompt response. The service technician that was assigned to me was also very responsive on her timeline of arrival and post work follow up.

My dryer stop working. Choice Warranty got right on my claim & keep me up to date on what was going on. When repair person arrived he was very perfectly told what was needed & his recommended repairs. Sent report to choice & the next day you sent me e-mail telling me you are sending a check to replace my dryer. Thank you very much Robin. Arizona.

Placed a claim on Thursday evening and plumber came the next afternoon. Had a stoppage in main clean out line. The tech stated claim was denied when he was diagnosing. Quoted $350 to snake then $250 to camera and he thought our main line was broken (without snaking yet). I advised him just to snake and see if roots come up on the snake. He charged my credit card $68 for the service call fee and $353 for the snaking.

Professional, on time, courteous. Technician explained the issue and kept me up-to-date on the job progress. The issue was not covered by the plan. It was more of the maintenance type and I ended up paying for the service call and the adjustment of the garage door, instead of replacement of the broken part. I was not aware that the insurance would not cover this. Other than that I am satisfied.

Thursday, Dec. 4, I waited from 3-8 for a repairman assigned by CHW who never showed up. CHW reassigned the repair on Friday, Dec. 4. That repair was scheduled for Wednesday Dec. 9. For fear of an electrical fire, I could not wait six days. So I paid for the repair myself.

I was very pleased with the handling of my claim. This was my first claim filed with your company & the plumbing company you selected was PROMPT, COURTEOUS, WORE A MASK AND WAS ABLE TO FIX MY PROBLEM IMMEDIATELY. The response times to my claim was very quick. I am very very HAPPY with your choice and with mine. THANK YOU SO VERY MUCH!

The guy that came out to work on our furnace doesn’t exceptional job is very respectful and very knowledgeable. Would recommend him for anybody’s service that they need. He spent over two hours here figuring out our furnace problem and fixing it to our satisfactory.

Needed new stove. Needed it in a timely manner. Your process did not move fast enough. This is 3 strikes. I will not recommend Choice warranty for anything. I am a new home owner. I thought y'all were supposed to help owners with big repairs or replacements. So long story short, we had to by a new stove and pay for repair man to come out without the help of a company that is supposed to care. Thanks for nothing. I hope the people in charge sees this.

Very satisfied with technician exchanges, dissatisfied with amount of time technician had to wait for authorization. He showed up at 8 am and still had not received authorization at 3. I had to recall CHW to see what was taking so long. Hopefully he will be able to fix it tomorrow. Will finish survey once job is complete.

He was on time and courteous. He addressed all of the issues. He fixed the heating system and thermostat issues. He also gave me a business card if I have any issues with the work that he completed. I will definitely recommend this company to complete your hvac service needs.

Choice offer the best value we have ever found in a home warranty. Their pricing is very competitive, and their service is equal to or better than any other home warranty we have used! Give Choice a shot, you will be happy!

Customer service was terrible. I was assigned a caseworker who never contacted me and to this day still has not contacted me. When I finally got someone to contact me the first thing they said was they only had 15 minutes to help me Resolve my problem. So for them to tell me I only had 15 minutes makes it seem like I am not a valued customer of theirs as the person kept telling me I was valued. He rushed and rushed our conversation. When I was trying to explain things to him he was interrupting me. It was just terrible customer service.

There was a rejection, however I filled a claim. I got an email to my case manager. I called the extension was wrong. I left a message and never got a call back. I had to schedule a telecom a week out. Worse service and response ever experienced.

After 3 years with another home warranty company with disappointing service, I switched to Choice Home Warranty. The customer service, value, and coverage are excellent for my needs. I was very happy with my customer service representative, Marcus, who made the entire process of opening a new policy quick and easy.

Kicking out and staying off. Thermostat went completely dark and unit would not run. It became very warm. We called for service on 12-01-2020. Service was scheduled the next day. Cool Fast got the unit running & replaced a defective board. Unit has been running good since then.

Unclogged drain and replaced leaky kitchen faucet. They were willing to greatly explain their work and answer my many questions. Had to work late to fulfill their promise to come, but worked diligently all the same. Had to get an ok from office but was willing to make the request I preferred.

We had a leak coming from an upstairs bathroom down to the living room. We received great customer care and a plumber was here quickly to do the repairs! Unfortunately, we will have to put in separate claim to have the ceiling repaired where the plumber cut into. Overall so far so good. We'll see how the repairs on the ceiling go. To be continued.

They were on time, figured out the problem in minutes, ordered part and will be back this coming week. No mess, no waste just quick quality action. The Techs were respectful, clean, wore mask and foot coverings. When I went online, filled out the forms, I received both email back and voice mail within hours letting me know day and time they were going to be here.

Even though the tech came 60 miles, to perform the job, was on time and work completed within a hour, very professional, good job. Tech, came right in. Found the pump switch was defect and replaced, it, recommend US Master Services.

No heat in these conditions is an emergency. Having a 7 year old with asthma and this cold temperature, and no way to move her to someone because of Covid. With all this urgency all we got is wait for an extra day to have a technician come out. Then get rejected with a reason that is incorrect. There is no rust damage to the unit. The unit was inspected when we purchased the home 2 years ago. We also had all the vents and the furnace cleaned. It's been looked at serviced and taken care of. A 13 year old heat exchanger can crack due to normal wear and tear. Additional carrier tends to have the heat exchangers fail sooner. So I call and referred to a case manager. As soon as I get that email I try to set up that call.... 4 days out is the soonest??? Again we have been days without a furnace, we cannot turn it on without risking to die from carbon monoxide poisoning.

Garage door will not move and chain is hanging. Something popped when I pushed the button to open door. I did not get a copy of the work order or receipt when work was completed. I would like a copy for my records & have called the company directly.

Service is usually within a week. However, when it comes to plumbing issues, they usually cannot find anyone to service. At the last minute, they find someone. But overall, customer service is good. Sometimes they schedule a service technician and I'm not notified in a timely fashion.

Sal ** was very helpful & confident when helping me find the best policy for my needs. Can't really say I'd recommend this company since I've had no claims yet. I am certain since talking to Sal my needs will be fulfilled.

The attentiveness towards us from the service people has been very good. They have texted to let us know about their arrival and how many customers are ahead of us and they are extremely courteous while they work. The new part was delivered the next day.

The technician was good, but the service from CHW was not because the technician was unable to complete the work due to CHW did not authorize the work while he was on-Site. We now have to wait until next week to get the heat pump blower repaired and need to use alternative means to heat our home until then. Totally unsat! Also, had to pay the $65 service fee without the work completion.

Placed a claim for furnace not working, was repaired by Dynomike Solutions within 24 hours. Was kept informed by both Choice and Dynomike constantly. GREAT EXPERIENCE!! Would highly recommend both Choice Warranty and Dynomike. This is what I expect from a Home Warranty company, and I was not disappointed.

Rich services replaced my van with no problem, showed me operation of van and discussed warranty of van. Rich services representative was friendly and very knowledgeable in replacing the van. I would recommend him to others. Rich services arrived in time for appointment.

I was very dissatisfied with denial of coverage for my heating and air unit because copper does not rust, plus I don’t use any harsh chemicals and my unit is still not working. I was standing next to technician when he filed the paperwork and nothing was discussed about rust or corrosion.

Great experience all around. Filing a claim was very easy and simple. Serviceman was dispatched quickly. He came on the job prepared. I feel confident he did a good job fixing the problem. Much better than expected.

Fixed my dryer, service tech did good work and was very friendly and informative. He was here on time and did not take long to fix the problem. I would recommend you and him to anyone. Thanks for your help with this problem.

The technician called to tell me they had Covid show up in their office. He WOULD NOT reschedule the appointment. That is very unprofessional especially with the new CDC recommendations for quarantine. I felt they could at least reschedule the appointment at some later date.

I have 2 accounts with Choice Home warranty. In one I had a hot water heater go bad and in another a dishwasher. For the hot water heater, which it clearly states on my polo is covered up to $1000.00, they denied the claim because of “wear and tear. For heaven’s sake, how much wear and tear does a hot water tank get. It sits there! They denied it. For the dishwasher, they offered me a measles $160 to “replace” a $700 unit and they wouldn’t cover the install. In both cases, it took weeks to get responses, they force you to schedule way out (1 week minimum) and in both cases, when there was a problem with the claim or a denial they put me to the back of the line. There was no effort contact me regarding problems. I always felt that my concerns were annoying to them. Customer service is awful. Definitely canceling my service.

Our water heater went out last night so I called Choice Warranty. They were prompt, courteous and now I am just waiting for my contact so we can have hot water again. Choice Warranty has been wonderful to work with.

Had some issues getting a call back for a while but finally received a call from Freddy (another Choice person called while I was on the phone with him). Freddy pushed a bit hard for me to purchased a multiyear contract but finally we settled on what I felt comfortable with. After the sale, I had a question that I emailed him about. Not only did he email me back within minutes but he also called me as well. Very impressed with that. Since I just purchased the warranty I can't comment on service at this point.

Took tooo long to get contractor. But once got contractor it got fixed in a good way. Contractors got work done in short time-helpful and courteous. Your staff was helpful as could be but put order in on Monday and got heater fixed today which is Friday.

Choice Home Warranty offers very fast response to claims, typically assigning a service technicians within hours of a submitted claim. Submitting and tracking the claims is very easy with their online portal. The claim process is efficient and straightforward, which is exactly what I was looking for in a home warranty.

I called CHOICE Warranty about three months ago because our refrigerator icemaker would not dispense ice. After a technician came out three times and was not able to fix the problem, we never heard from the technician again. I called CHOICE and they assigned another technician who determined that there was a short in the door of the refrigerator. This claim was then denied and choice home warranty said icemakers and its parts are not covered. I have no idea why they wouldn’t deny my claim when I first filed it instead of making me spend over $130 and 12 hours of my time waiting on technicians.... I am very disappointed as this is now the second claim denied.

I renewed for 3 additional years and I am not getting a return for the investment. This is the second occasion where CHW does not cover the repair. The first time I had to pay $500 for the repair and now $325. This is not what I signed for!

My order was processed within an hour, and the service was ordered very soon after that. The technician was friendly, prompt, and very knowledgeable of what was happening with my dishwasher. I only have to wait one week or less for it to be repaired.

When I called with questions initially and the young man was awesome at answering all my questions. As the conversation went in I felt almost bullied to purchase additional things. I felt so bullied I pulled back from paying what I initially called for and opted for something cheaper. I don’t do well with aggressive and bullying salesman. I suffer from anxiety. When I told the young man that he was bullying me he said, "I’m not bullying you. This is what you called for to get protection for your home and I’m offering it for you for three years." I felt a little defeated after hanging up.

My appt was from 7-11, tech mailbox was full, customer service said he was running late, now my appt. was from 11-3. Received no notice about tech running late or change in appt time. Tech said his record had appt time 11-3. Poor customer service by CHW.

My furnace went out on Tuesday so I called a claim, they scheduled me for the next week scheduled maintenance from Kingdom First Heating And cooling. I called the guy to see if he can come out sooner than next week and he tried to put me in the cancellation list and he came out later that evening to get my heat going and the next day he repaired my furnace right away. I give the guy (Lewis) a lot of credit because he made sure that we get our heat going on a 25 degree weather that evening.

Technician was extremely professional with his demeanor and dress code. He contacted me prior to the service visit and kept me informed of issues of which needed to be taken care. I would highly recommend this gentleman to do work again.

Great Customer Service. The tech did a fantastic job. I'm very satisfied with the work. Thank you. I will recommend Choice Home Warranty to a friend or family member. I am very please with the customer service rep. They answer all my question will all respect. I felt very please with their time and patient. Overall I really had an great customer service experience.

Very satisfied to have an honest person. After purchasing 4 contracts and and sending 4 more your way, hopeful to keep sending friends and family to you. My two sisters have already renewed too. I hope to ask for Friendly plumber again.

The plumber was on time and quick. He performed his job well. However, he had to leave because Choice would not answer the company’s calls to approve the actions that had to be taken on site. Because of this delay, the plumber returned a while later and caused my wife to miss a work meeting. Again, the plumber was fine, but I’m disappointed in Choice for not answering their phone calls.

Very happy with technician, knowledgeable, efficient and pleasant. He identified the problem and was able to complete the work quickly because I had the part needed for the repair. I rated the experience 4/5 only because I was disappointed to be charged $45 (not blaming the technician) when I furnished the $3-4 hundred dollar part that would have been an obligation of the insurance company! Granted, I had the part ($100) due to a neighbor purchasing the part and then deciding to replace his furnace entirely. Your thoughts?

When I found out the broad time frame for my service technician to arrive I called because I couldn’t be available for the whole time. He suggested shortening the window to a time I could make. When here he was friendly, efficient and even noticed that my oven door handle was loose, tightened it and showed me how.

The agent seen to be in a hurry. I am a senior citizen and not as sharp as other customs perhaps. Tried to ask questions to determine what plan was best for me. His answer was not as clear as I expected.

Put in my claim for a water heater on the 3rd of December and now you tell me you can’t fix it until the 12th because of the virus. Very upset. Will be canceling my policy if this isn’t taken care in a few days not weeks.

Choice contacted me within a few hours with acknowledgment of deployment of a technician. Best 1 Plumbing contacted me within hours of appointment schedule, they made a courtesy call a few hours before my appointment. Our technician was so professional and knowledgeable! I’m a retired California Real Estate Broker and have dealt extensively with home warranty companies for my clients and of course my personal experience with my own homes. This experience has been right at the top of perfection! Best 1 Plumbing Rocks! Choice Home Warranty Rocks!

I don't know yet outcome. He adjusted temperature set of ovens. He said if this work you need a new oven. If doesn't work will see how good the warranty is. For now I give you 5 stars. But will see what outcome is in next week or so.

The ice maker wasn’t working and I called to see if it was covered. The man said it was covered and filed the claim for me. I got a message the next day from the Tech assigned and he came the next day. He found the problem and fixed it in 15 min. I am very happy with Choice and will recommend them to everyone I know.

Water Heater ruptured and we had no hot water. Contacted Choice and placed a claim. Butler Plumbing contacted me and arrived within an hour. Verified the problem and were able to get with Choice and replaced the water heater later that afternoon. Great Service on behalf of Choice and Butler Plumbing. Thank you both!!

I replied to an E-mail msg. about this service. I received E-mails and many calls from different people. I answered one call, had the service described, discussed some options and decided to buy the service. Hopefully I will be satisfied with the first service call I have to make.

We Called for a garbage disposal that was not working. We got prompt service. Disposal was replaced and working again. We were very happy with service. We would highly recommend this warranty service to anyone who may be searching for one.

They are quick to dispatch a technician to verify that the appliance is indeed broken, but service ends at that point. It has been several weeks since the initial service call, no repairs have been made, no repair dates have been scheduled, no follow up whatsoever. They do not answer the phone on the service line, but if you call sales they will promptly answer and then forward you to a machine. They subcontract to LIV Smarter who has no visibility on repair timeline as well. Buyer beware, not worth time, money or energy. This is a pure scam.

Thus far every time I've tried to make a claim there is some reason CHOICE Home Warranty can not repair or replace. 1st it was a refrigerator which needed to be replaced. However it is NOT my primary refrigerator and was NOT covered. I was told it could be for another $35.00 per month. 2nd it was a leaky faucet that would NOT be repaired because it wasn't a mechanical failure. 3rd, it is a hot water heater that would NOT be covered because a ruptured tank is not a mechanical failure.

Case manager Jamie ** and Nicole ** are very unreliable people that you have working for your company. They do not give call backs as promised. They don’t provide accurate information and lie. This has been a horrible experience. I’ve paid for my warranty coverage for 5 years and this is the first time I’m using it. It’s been the worse experience I have gone through.

The repair man has not arrived at my property yet, but customer service so far is awesome. After speaking with the customer service representative I was so please with her I could not wait until the repair was made I had to submit this asap.

My water heater is leaking. I called to file a claim. I told them I want a certain plumber that was sent for something else. Choice sent the wrong plumbing company. After telling Choice, I still haven’t gotten approval. I’m now several days without hot water. The plumber has been trying to work with Choice, but is also having no luck. Still waiting approval.

HRS Garage Doors, Kingman, AZ were very efficient in notifying when the technician would be out. Darren came out, was very professional and had a great attitude. He determined the problem and came back in 2 days to install a new one. I highly recommend this company.

I called and reported my roof was leaking. I've paid extra to insure my roof as I haven't any other items you insure. Like air conditioner etc. Please reconsider and pay for my roof that is leaking in one spot of my living room. If not I want a refund of all my payments I've made which is over a year plus interest. I wonder what BBB would say. You sent a tech out to check my roof, that's why you got a 3 on service.

You have never covered anything that we reported. The technician I paid for was wonderful. Waited forever for any response. Didn't take information. I tried to provide for the correct help. First from Friday to Monday no heat, then sent company that doesn't service radiant heat. Finally Wednesday it was fixed, no help from you. Looking at other options. I see Choice has been sued for denials, I have no doubt.

Hopefully I never get to use the warranty but if I do and it is anything like the service I received from Trey during initial signup, I have no worries! Signup was smooth, easy, and painfree! Trey even went above and beyond and moved up my starting coverage date!!!

I was pleased with repair but not pleased with how he left my toilet. He told us not to use it for 24 hours. We closed the door and did not go into that bathroom until the next day. When I went in to clean up I noticed he put longer screws in to bolt the toilet down and left the bolt covers dangling. This just did not look right. I called him to see what he could do. He told me he would come back and cut the bolts. I am not sure why he did not fix this properly before he left. I would have given 5 stars if he had fixed the bolts correctly before leaving my house.

Latasha was very pleasant. She was very detailed in answering my questions. She took the time to explain to me the difference between the warranty I have and Choice. Her knowledge and customer service was superior and I was sold.

Showed care and concern about the required maintenance and explained why and what he had to do. Took the time to show us the leak at the crosstee. Choice Warranty has great workers who are prepared to provide the required repairs.

You shouldn't rush anyone into making a decision, especially a senior. My first experience 12/2/20, not so good. My experience today 12/3/20 was very good. I am looking forward to good service. Thank you. I will be telling my friends. Thank you again.

I was on the phone with Andrea and she didn't understand my concern. I explained to her she didn't understand me and I was having difficulty understanding her. I asked to speak to a manager. She said it would take 24 hour. I said that was unacceptable.... She hung up on me.

My customer representative was most professional, patient, and gave me the best plan possible. Thanks so much! It was an excellent customer service experience. Now I will have peace of mind if anything should go wrong with my home. I thank God for my best friend referring me to your company. Stay blessed.

Master bath toilet leaking from bottom. Riley Corp came on time and very friendly and courteous Bill was very careful to make repairs while keeping everything clean. I would recommend Riley plumbing as I think they are very conscientious and caring company. Bill the plumber was great.

Upon calling my claim was handled skillfully, timely and the tech person was very knowledgeable about my issue. He was very courteous. I was very impressed with the service? I have been advised the part may take several days before it is received.

He informed us about the issues with our toilets. He replaced the fill valve on two toilets and the flush valve on one toilet, and had to nearly disassemble one of them (which should be replaced soon). He was very polite and respectful.

The order was put in and in less than 24 hours it was repaired by Richland County Plumbing & Heating out of Mansfield, Oh. Pleased with the professionalism this company showed. I did have to contact them to find out the results. Yes, I will recommend Choice Home Warranty.

I enjoyed talking with the customer service rep today, He really bent over backwards to assist me. It was a very pleasant and refreshing experience. Before I called Choice Home Warranty, my friend told me about his experience with the customer rep he spoke with and the price for the warranty that he wanted. I also, received great customer service. BG&E can’t touch this company. BG&E charges a lot for their so-called Warranty service which is not good at all. I will probably drop BG&E and I will use the money to get a Choice Home Warranty, a great deal.

Had an issue with our fridge not cooling up to the recommended temp. Placed a claim, got an appt set up for a technician within 24 hrs. Tech determined that replacement was a better option. The process was very smooth, however, the replacement value is a partial of the cost of a Similar type and brand. It was better than nothing. Overall, very satisfied with the customer service and prompt response with any issue. Highly recommend Choice Home Warranty to have as a peace of mind.

The initial diagnostic appointment was timely and professional. I am still waiting for him to get back with me to schedule the repair work. I am calling tech today to see if he has found the replacement parts. I will save my final evaluation when it is fixed.

I sent a email about my refrigerator stopped cooling and the freezer also stopped. I had an tech on Wednesday. The tech had to order parts needed so he ordered them. He got the approval to get parts and was back on Friday to finish the job.

I had The Worst experience with Choice Warranty rep.. The gentleman was Very Rude!. I couldn’t get a word in to explain my situation. He kept cutting me off and he seemed like he didn’t want to hear my situation at all.. I’ve had way better experience with a 3 star company. Once my contract expires I’m canceling my contract with them! I do not recommend this company at all and I will spread the word!

The technician was prompt and notified me an hour ahead of time that he is arriving. He was efficient with his work and everything was completed to our satisfaction. Very nice company to work with. Would work with again for locksmith services.

Drew is an HVAC expert and it shows. He responded immediately, was professional and fixed the problem. I hope you get more technicians like Drew to avoid what I went through with my very first claim (regarding a broken refrigerator), when the technician didn't even show up and rescheduled for three weeks later.

The technician was friendly, prompt, and effective. He wore a mask and was respective of our home. He fixed my two toilets with no issue, and the entire process through CHW was easy and transparent, with no surprises. We are very pleased!

Your Customer Service is very helpful and friendly. Your response time is however, slow. I am maybe thinking you might need to find more people in my area? That would certainly improve response time. Thank you for your service though. Greatly Appreciated.

Furnace comes on when it wants to. So I definitely need your help. I’m really impressed and how fast my claim was responded to. The technician is coming today surely hope he can get us some heat. Thanks for your assistance. I really appreciate it. I am up early waiting on him. My time is between seven and 11. I can’t wait.

The technician was on time, called before he came to let me know he was on his way. Once he arrived he introduce himself, very professional. Explained what he was doing. Very polite. I would recommend him to provide service for residents.

Tech arrive in time, was professional, and speedy. I described the problem and he knew immediately the solution. I will definitely use him and recommend to neighbors. I also liked that he was located in my area. I have already recommend him.

I got CHW based on a friend's recommendation on 8/18. On 11/23 our washer started acting up so I called CHW. They set up an appointment a week later - it was thanksgiving so the delay was reasonable! The repairman found damaged shocks and a crack in the rum that occasionally leaked some water. He felt it is better to replace. CHW agreed and within one day they offered fair market value for the unit. I just placed an order for a new washer and paid less than $150 over what CHW offered. Highly recommended and fast processing, Thank you.

I am completely DISSATISFIED with Choice Home Warranty and will say that to anybody that asks. The time it takes for your response and then your lack of good faith in upholding the warranty agreement is very disappointing. This is not the technician's fault, it is CHW's total lack of honesty and customer service.

The nice people at Choice, Tasha and Cynthia put me into a program that I can live with and have the peace of mind. They were friendly, flexible, and spoke very well. An enjoyable purchasing experience. Everything was explained and laid out so that it was easy to understand.

I called Choice Home to get a quote for a new home warranty. I was very impressed with the help I received and decided to go with a 5 year policy. I would recommend this company to anyone due to how helpful they were.

My shower head has been leaking for quite some time. Plumber came out and fixed the problem, it was a pressure valve. Very good plumber, he was professional, courteous. Our water pressure is not good. The plumber will return and solve the problem.

The technician made a brief diagnosis & resolved the issue very quickly. He was able to replace broken parts and have toilet functioning as new in minutes. Very satisfied with service and would recommend again.

Have no hot water.... unit is leaking. You refuse to replace! WHY? The poor plumber who came to replace our water heater was astounded that you denied replacement. Impossible to speak to someone without waiting days...with no hot water and potential water damage! Horrible company if this is the best service you can offer!

Yet another claim has been denied that should be covered so I will now have more wasted time spent on the phone with customer service fighting to have my drain line fixed which is clearly covered in the contract. Waste of money.

Original work order put out on the day the dryer quit working. I received an email that my appointment would be 5 days later between 0700-1100 am. That contractor never showed up nor called. I called in my disappointment and they noted that. The next day I followed up and the second contractor was wonderful.

I received email and wanted a quote. I had heard about the services but never obtain coverage. Once I responded, I received call immediately from Seth who was very friendly and had knowledge of services. I signed up after checking website. He provided all answers to questions and provided discounts for Seniors. I look forward to being a customer. Thanks.

You need to think fast because they're calling before you even get to finish putting your information in. My sales person was very nice. He does his job very well, kind, polite. Seems to believe in what he's selling. He explained the payment options that there are 3 different ways that this could be paid whatever fit your budget best was good.

Agent, Troy **, was very pleasant and efficient. Quickly "sold" us on a 3.5 years policy with significant discounts for seniors and a longer-term plan, vs. year-to-year renewals. We have carried home protection insurance for a number of years. Have been disappointed with other insurers. Hope that Choice proves to be a good "choice".

First issue was slab leak...no coverage. Second was a faulty shower cartridge and valve. Valve was “supposedly “ reimbursed, although the company you recommended says they HAVE NOT received. The valve was also replaced, and I HAVE NOT BEEN REPAID FOR. I have spoken to maybe 5 to 7 different people about this, to no avail. NO ONE GIVES LAST NAME OR A PHONE NUMBER! I am very frustrated by how CH has treated my problem...

Call to place a claim. Work had been done almost a month ago. Was not satisfied. I don’t believe I should have to pay another service fee because the people you called and sent to me did not do the job right.

Jared was absolutely great to deal with. He was very professional and pleasant. He answered all questions and followed through on all concerns we expressed. He got us a better deal than we expected. Will recommend this company and Jared.

DO NOT USE CHOICE HOME WARRANTY!!!! Terrible experience! They do not replace an appliance with a like model. They have a fixed maximum and it doesn't matter how much you originally paid. They do not cover removal of old unit or installation and of course not tax. They select contractors to diagnose based on algorithms!! I was told. No vetting. No checking reviews. They "sent" the worst company that did not show up ever or answer the phone or respond. So I contacted a repair company that said the Samsung washer piece of garbage unit could not be repaired because controls are no longer available although it was only 4 1/2 years old. So I have to pay $300 more on top of their "fixed" offer to wash clothes again. No negotiating. It should be called NO CHOICE MAYBE PARTIAL HOME WARRANTY.

Very pleased to get me the appropriate service I needed and the one I selected. This company listen to customers and they don’t make you feel like a they’ve made you a favor by assisting you. I have recommended this company to my friends and neighbors. They are very happy with services and price.

My laundry dryer stopped heating just before holidays. Choice quickly scheduled a service provider. The technician did a pretty good job. Choice covered most of the cost except for the deductible. I would recommend choice for home warranty to my friends.

Both the plumber and electrician showed up on time and fixed the problems quickly and precisely. I called Choice in the morning and they had an appointment set for me for two days later. I have to admit I feel at ease knowing if something goes wrong in my house, Choice will come to my aid. Thank you.

Happy with the terms of the contract and price is fair. Even though I felt pressured to sign up for the 3 year deal. Tried to explain this was not a good economic time for me, they kept offering deals. Felt like I was at a car dealer.

We had a leak under our sink in the kitchen. Plumber came out repaired the issue without any problems. Repair was quick and easy, we were extremely happy with the service to say the least! I had other warranties for my home and typically it would take a lot more arguing just to get them to cover the issue. Since we moved to Choice, we have never had to do the back and forth. I can honestly say best home warranty in the business. I highly recommend this company to all who need reliable coverage.

I spoke with Ben today, 12/2/2020 at approximately 10:30 am central time. I moved into this home on 11/28/2020. I have issues with all of the appliances (fridge, dishwasher, oven). Ben was patient and took all of the information and set up three separate claims for me. I can only pray that the technicians that come out to provide the service will be as pleasant as Ben.

Placed a request for my refrigerator on the 11th of November 2020. Finally got an appointment on the 24th of the same month. He then informed me that a part is needed. He also said the part should be on hand if not, it will have to be ordered. I will be informed. Cannot contact repair man, have been without a refrigerator, going a month. STILL WAITING!!!

I emailed CHW to open a ticket on my washing machine on Sunday 11/29. The repair company (Sears) was contacted and notified me within 24 hours of their ETA. They arrived on Tuesday 12/1 to look at my machine. The repairman was very personable and friendly. He had the needed parts for the repair on his truck and therefore was able to repair my washer immediately. Very satisfied! Thank you!

Replaced broken garbage disposal. They showed up in a timely manner and took care or the problem nicely. My call to Choice was taken care of within minutes. Thank you. Ryckee **. I have recommended your company to other friends because of your fast service.

The tech called this morning and will come today at about 2. Good response time from Choice Home Warranty, I am very satisfied with the good customer service I have received today and in the past. That is all I have to say.

My claim was handled quickly and efficiently. I entered my claim and within minutes received a phone call from a contractor to confirm an appointment that was the next day. I appreciate the timeliness in handling the claim. The contractor, Creative Contractors Construction Company LLC, called the day of the appointment to confirm, then, called when they were enroute. The workers showed up with masks and were personable, professional, and efficient. They completed the project without disrupting us - 2 kids in school and me working from home - and they were beyond friendly and knowledgeable about the work they were doing.

Just purchase your warranty this morning. I've already had the worst experience in the world. I have tried calling you 11 times and no one can help me. They keep transferring me and I get the same Department over and over again. I would like to cancel this policy and not get charged one penny.

Polite and very informative. Would recommend to a friend. This is a trial basis for me. Trying to compare the cost of this warranty to the cost of repairs. Seeing what the year brings and the cost of repairs, if any. Thank you.

Delay wait. Rude 1st Technician. And now not covered so appeal. Truly regret giving up my previous supplier. Plus Salesperson not activate my policy in 2 weeks as condition of joining. Hard to see why some said #!, 0 in my books at present!

Bob **

A very, very nice friendly helpful and understanding person that the kind of person that’s I love talking to and getting business together and that’s the kind of person you need to work for you. If it had a people like Danell when you call it will get you more business.

My Insinkerator (disposal) started leaking through the housing. Called Choice at 3:30pm and by 6:30pm the plumber was here. He also changed my leaking faucet which choice asked me to pay another service call. The two items which I called in for the same kitchen sink should have been combined. I hope they will refund or credit me for the service fee.

When I purchased contract, I was lied to. I found this out when I received service for my Ac. The tech was fabulous. But I was told everything is covered on a service call. When tech got there he was quick in finding issue, but I had to pay for leak test. I spoke to a lady and she said it was my responsibility and told me I was responsible for freon. I specifically asked this question. Another lie. The girl was a ditz. Very unhappy thus far. I was a valued home warranty customer for years. I still have no air. I hope it's taken care not without no more hidden charges. I'd like to try your company for a while. I was allowed to talk with a manager. Please make right. Respectfully.

The tech explained everything he was doing and if I didn't understand he would explain it again.

I am a very fair and reasonable person. But I was completely disappointed with this company. My dishwasher stopped working and I called Choice. They sent someone out to check it and I was told the part that was needed for the dishwasher was not available anywhere. So Choice sent me an email for a cash offer to replace my dishwasher. But that was a slap in the face because the offer was not even close to being enough to buy a dishwasher of similar value compared to the one I had.

The heating system and my thermostat didn't talk together. I could hear it trying to start and didn't or it started but no heat came on. Looking at the ion line instruction booklet didn't help much. I called CHW and Monday after Thanksgiving Matthew was here from San Antonio. He went into the attic, stayed about 45 minutes, came down and said some kind of a board was not working. He said they'd order another to replace it. No phone call on Tuesday to let me know anything. So here I sit, the system not fixed.

The technician was courteous and readily answered questions and phone calls. He was prompt with arrival and was willing to provide a better timings window for that arrival. He provided quick service when able and good recommendations for further work.

The technician was great. He was professional and explained what he was doing every step of the way. Only thing is, 2nd restroom was looked at and nothing else was done and I'm still waiting. He said he would submit to Choice and someone should get back with me.

Plumber was very knowledgeable, friendly, on time and just an all around awesome person. He even cleaned up after and I am so happy. I would recommend him and also Choice Warranty to all my family and friends. Choice Warranty is also very responsive and was able to process my claim in a timely manner. Very very happy.

Fast response time. I am so thankful that I chose to go with Choice. I have recommended them to a bunch of people now. They've saved my family a lot! Thank you so much Choice. You may have even saved our Christmas!

The technician from pool era arrived and was extremely professional. He did a check of the system and made necessary repairs. He was very professional and described the checks he was doing. I highly recommend this company for pool service of any kind.

Tech was on time, courteous and informative, I was disappointed that it takes two weeks to get the replacement parts. We are still waiting for the parts and tech to return to our house and repair the dryer. It is a major inconvenience to be without a dryer. In today's world we are spoiled and do not like packing up wet clothes to go to a laundromat.

Not cooling. 2nd time attempted to have items fixed and on both situations DOES NOT COVER was the answer. What will if I have to continue with CHW. When I try to inquire with the technician, his response was that it's technical and I cannot understand it. Finally he hang up on me.

I’m not quite sure what you actually want me to review for crying out loud folks... All I did was answer the phone when CHW called me... I believe the salesperson's name was Doug... I could be wrong... Please understand that I suffer from a Traumatic Brain Injury with horrible short and long term memories... But I have no idea what you want in this description... All I did was talk to Doug and listen to his talk on what your warranty covered and what the deductibles were and how much this would run my annually etc... I chose the 3 1/2 year warranty at a special price... I just hope this turns out to be what I’m hoping for....

Alma's arrived around 11:30 as scheduled and gave very good service. Was able to find the problem fast and was nice enough to put in a new bulb and was willing to change out another bulb that just went out that morning. He checked out the other bulbs to make sure they were right and not loose.

We have had Choice for the past 5 1/2 years and been very pleased. Every time we have called, we have received a service call within 24 hours and excellent service as well. I can recommend Choice without exception. It is reasonably priced and far better than the other home warranties we have had. In fact, we are selling our home, are providing a Choice Home Warranty to our buyers and have also purchased another 6-year home warranty for our new home. Dionne ** was my salesperson and is a true asset to the company.

We were impressed by how soon an appointment was scheduled. The young man we spoke with was friendly, well informed and completed the task well. We hope the tech gives us good service too. We have a long term agreement and look forward to the future knowing Choice will be there when we need you.

Heating system wasn’t functioning. Choice dispatch repair technicians who determine there was crack in the heat exchanger. Choice determined that they would not pay due to rust. Everything with moisture running through is susceptible to rust. I have made three claims between two homes... Choice is yet to honor a claim.

I ordered this warranty on 11/18 and I never received confirmation. Today I talked to someone that said they were emailing the contract and receipt. I have received nothing yet. Please take care of this immediately!

We have been working with Choice Warranty for almost 3 years. During that time, CHW Repair professionals has never disappointed me. The repairmen that have come our house quickly and have been polite and exceptionally competent. I have recommended Choice Warranty to my friends and colleagues. I look forward to sharing my experience with your readers.

The tech was fine, but again the claim was disallowed, as were our other two claims. There seem to be more exclusions than problems that will actually be resolved. We are terminating the contract with Choice. We will be looking for a provider that will actually solve our problems.

The drain line split and allowed the raw sewage to drain into the room. Another leak was the humidifier line was leaking because the drain was partially blocked so he cleaned out the drain line and the drain hub to allow the water to drain out.

I called in to make a claim on my fridge. It said due to covid there would be extremely long hold times. Go to website instead. I went to the site and was typing and before I got finished putting in the type of fridge I had and the issue with it an operator was taking my call. The young man was generous and very polite and handled my claim most urgently and services will be rendered next week. Thanks for your prompt handling of my claim.

Choice Home Warranty service has been prompt, professional, and thorough with the handling of our claims. The contractors they have sent to us have been exactly the same! I would highly recommend this service to others in the Columbia SC area!

Excellent experience! Claim opened on Sunday afternoon, service scheduled for Monday morning. Technician arrived on time, was knowledgeable and professional, diagnosed the issue quickly, obtained authorization and replaced the garage door opener soon afterwards. While I had some average experiences with CHW, this one was excellent.

This is the second policy I've purchased from CHOICE. The agent who assisted me, Alan **, couldn't have been any more efficient or kind. I appreciate being treated well as a return client and will recommend you to my friends. It's so nice to deal with a representative who reflects the company's standards. Thank you, Alan.

Requested service for leak on the kitchen sink and had the job completed in less than a week. The assignment was completed appropriately. The person reported the company covered about $40 on needed part and we had to pay $53.

Our furnace stopped working on the coldest day of the year so far. CHW was very responsive and worked through a couple of hiccups to get repair company right to us that day, identifying the damage and going out for the part needed to fix it. We were back in business with heat by supper time.

Choice Home Warranty did not honor their agreement. My AC stopped working in 100 degree weather. I called for service and they stated they couldn't reach a technician and to get my own service and submit diagnosis. I spent $129 on a service call and submitted. Waited on hold for the tech to speak to them, they never picked up. All forms and with video and pictures were provided. They wanted to speak tech, tech finally stated not waiting on them anymore. After speaking to two different "Resolution specialist" I was told they would get a call me within 24 hrs to schedule and appointment, I was never called and was then told to get my own estimate again. I then told them not to charge my card again until they honor their contract and get my ac looked at. So they canceled my contract will not return a call. They scammed me good!

Our Heatpump quit working so I called Choice to report the issue, I received a message soon after that the repair was assigned to Comfort Pro. Comfort Pro was very thorough and the technician, Luis, was prompt and professional. He diagnosed the problem, then went to pick up the part, then back to install. We are very happy with the service of both Luis and the office staff who did a good job of keeping us informed.

I could barely understand the rep. I told him he was talking too fast. After warranty purchase he tried to up-sell. I said with all due respect I'm not interested. Please send email to confirm my purchase. His whole attitude changed. He said, "Your email coming you don't have to be rude.." Checked my email.. My mailing address was incorrect. I had to call back to correct. He said service calls $75, email says $65. Rep needs to slow down and double check important info before trying to get another sale! Bad experience out of the gate.

The tech was great BUT this is the second no name brand thermostat you put in within 2 months. I have several serious conditions & it's ridiculous that it was warmer outside than inside. I feel that I should get the first tech coming out fee back. I will have to buy my own thermostat that does more than heat, cool and up/down temperature and pay to have it installed. I signed on to have good products installed. They are the cheapest possible. Very disappointed.

Carlos is an excellent representative of your company. Was member of AHS for over 15 years but they are totally lacking in customer service. Choice Home offers same services at a less monthly charge. Looking forward to using your services.

My air conditioner stopped working. Initially they stated the breaker switch was not covered but then approved for the breaker switch to be covered. TWO WEEKS went by and I had not heard from Choice home warranty nor the AC company about fixing or replacing the breaker. After 16 days went on I was forced to hire another company and pay out of pocket to fix the breaker to have my AC working here in Texas. It was after this time that Choice contacted me but I had already fixed the AC being that 3 weeks were coming up. They stated that if I had already fixed it there was nothing they could do. This is illegal and unethical business practices making a client/customer wait THREE WEEKS to fix a not working AC unit in Texas.

Technician was very courteous & arrived early. Because of where he lives, he has to schedule other calls in our area for efficiency. I believe my wife was pleased with his diagnosis & knowledge. Unfortunately, we were unable to re-create the malfunction issues with the oven that we experienced when claim was entered. He thought it could be "control board" that could be going out. Probably will result in new claim going forward. Thank you.

Friendly and nice, but seriously it is like they are harrassing people that keep calling 3-4 times a day from different numbers. Now I get a callback today about home security system really? Rethinking about our choice in Choice Warranty.

They refused to fix HVAC system making claims that any older model would have because of age, they used fine print to refuse service. Claimed that a little rust on the coils on the heat pump that was outside voided their option to make the repairs, trying to resolve the issue was a waste, they were rude and treated me like they could care less about my concern. Also had a request to fix my garbage, they sent out a plumber, he said I don’t even need to call, they will use their fine print not to fix it. I just called a local plumber and he fixed the problem. I cancelled the contract ASAP, got rude treatment from their customer service people.

My call was answered promptly by Faye. I told her that my kitchen sink faucet was leaking and she set up a claim and now I will wait for a service/repair team to call me. We will set up a time that is convenient for tech and me.

The repairman showed up when they had promised and went right to work. He repaired the refrigerator quickly and efficiently, He was friendly and nice. Our Refrigerator is working the way it did when we first received it from Sears.

The service man was here on time. He was quick to ID the problems and placed an order for them. We are currently waiting for the parts delivery. Can do a further review after the parts are installed and the service is completed.

EXCELLENT customer service! I need to receive the services first to be able to evaluate Value... Don’t know yet if I can estimate if coverage is appropriate but what I do know I’m thankful to for such a great guy to guide me through your immediate services which I’m confident will surpass my needs????