Choice Home Warranty Reviews

We were extremely shocked to find our water heater leaking, feeling protected by choice home warranty we didn't worry. They sent a technician out, they said it's not fixable, has to be replaced and not 2 hours later we got an email saying claim denied. We were extremely shocked and disappointed at how fast we were denied. Not to any fault or negligence on our part that this appliance died and paying monthly to have warranty, it was very disheartening.

My furnace was running non stop it wouldn't shut down. I called Choice Warranty and they had a tech out right away. He came and checked it and has it fixed the next day. I like that I called and they found the technician, I did not have to call around to find someone to service it. They took care of everything. No hassles. Thank you, Choice Warranty.

Tracey ** was very friendly and helped get me set up and ready to switch over to Choice. The price is better than my previous company. Plus Choice offers roof leak. I don't have any problems with my roof but is best to have than not have.

Updated on 01/19/2021: We have yet to hear from you regarding this handle. Would appreciate you calling us to see what we are going to do. It's been hard on my wife not having her microwave. I wish you people would help us.

The dispatcher sent out my request promptly, and I was assigned to a provider whose dispatcher was eager to help. They got me in sooner than my scheduled appointment. There were no problems with my heating system. The service tech was very cordial, kept strict COVID-19 guidelines, and was very professional. All-in-all it was an experience that exceeded my expectations.

He was in an extreme rush. I felt like I was annoying him. He seemed impatient with my questions. He must of had a hot date waiting. A critical element was not mentioned and that was dollar limits per item.

When I signed up for Choice Warranty I ask a lot of questions about repair/replacements. I added to my warranty and got a $60 dollar deductible. I asked all about what was covered and what my out of pocket would be and every time I was told "$60" no matter what. I find out with my furnace replacement I had to come up with $650, I'm on a very fixed income and that's why I was looking at several warranty companies and your company was the best at answering all my question and assuring me of only $60 would be out of pocket. Well I'm very disappointed cause $650 that I had to pay never should have happened because all the question I asked and not once did anyone tell me that that I would have to pay more. Needless to say I'm very dissatisfied.

Once again your top rated service came through again with 5star service repairing my garage door. Choice Home Warranty is by far a 5 thumbs up service. I've called many times services on my A/C unit, dishwasher, and dryer. Never had one problem.

I have had my furnace, hot water heater and clothes washer fixed or replaced by Choice, found service men sent out were excellent and customer service was fine, it did take a few phone calls but eventually all was taken care of.

Called to get a quote and bought warranty for 3 years. Maurice ** was very friendly. Explained different plans and answered questions I had. Feel confident I made the right choice and that my home is covered. Will definitely recommend to friends and family.

Troy ** was very patient and waited until we could decide what we wanted to do. His explanation of benefits was very clear and precise. He was very easy to work with and not pushy at all. My wife and I would recommend him to a friend.

JMG HVAC & REFRIGERATION Got my heat pump fixed and was very helpful in letting me know what is going on with it. Yes, I would highly recommend this company to a friend. So if you're having problems with your HVAC or need to service it call 256-497-4930.

While it was easy & convenient to open the claim, now that the technician has been here - the part needs "approval" to install so the tech cannot install it today. Even though the part is common & stocked on truck the technician is pending Choice to approve part replacement. It would be nice if typical parts were preapproved for installation in one trip this saving a return trip, time and additional charges...

Dryer suddenly stopped working, would not start. Taking the laundry to public laundromat was out of the question.. Purchasing a new dryer was out of the question.. FIVE STAR to the rescue!! The ENTIRE electrical system was checked, THE non-working dryer now works. AND system is problem free. Hurrah, I can now do my laundry at home.!!! Again!!!.

I had a very good customer service experience. I am a new customer and would like to get the best service in the area. As a Senior expect the prompt response and the faster service asked according to my needs. Thanks again and have a great weekend.

This was my first dealing for a home warranty. Everything was readily available on the website. Some additional costs and discounts were found. Mr. ** efforts were greatly appreciated. Now hopefully we won't have to try out the warranty.

Rohan was pleasant and very knowledgeable. He was able to assess the issue and determine what needed to be done to fix it. He adhered to COVID-19 guides by wearing his mask the entire time he was working in my home. I would definitely recommend him as a top 10 Choice Home Warranty Technician.

The lady I talked to was amazing!! She helped me out in less than five minutes. She made my day! I would definitely recommend this company to anyone who wants the best deal at the best price. I've looked into numerous options and found this one to be the most favorable option. They made a mistake on my city. I called customer service and was immediately taken care of. The customer service representative made my day; friendly and efficient. This is a great home owner coverage.

Be careful about the other reviews on here saying they fix leaks. It depends on how it leaks. I had a roof leak and washing machine leak and they refused to cover either one. My HVAC went out and they said it was too old! These along with a list of other things they don't cover. If you need someone to unclog your toilet for $75 per incident on top of your membership fee, Choice is the warranty for you! Anything else, make sure you READ ALL THE EXCLUSIONS!

I am very upset over the handling of my claim. It was denied due to calcium and chemical buildup in the toilet. I was not told nor did I see any calcium buildup in the toilet. There was calcium in the pipes. All of my other toilets work just fine so if that is the issue with this toilet, why don't I have it with all others? You were only willing to pay $225 to install a new builders grade toilet. The toilet itself costs $180 so how does that cover the cost of the toilet and installation. I was very willing to pay for a much better grade toilet since this is a $500,000 house. The plumber advised nobody can install and pay for a builders grade toilet for that cost. If you aren't willing to pay for the services, why do you offer them? So, all the hassle and time spent with the plumber for nothing.

Choice Home Warranty claims was quick to respond and sent Lyday Plumbing. Andrew from Lyday was very friendly and knowledgeable. He diagnosed the problem quickly and fixed it straight away. I would recommend Lyday to anyone. Thank you to Choice Home Warranty for your quick response to our Hot Water Heater issues. We will definitely be renewing our contract with Choice Home Warranty.

Technicians were very professional and knew. They worked quickly to figure out what the problem was and the best way to solve. I appreciate their kindness as well. My garbage disposal is working very well. The process was easy to navigate and complete.

This was my first claim with CHW. I am very satisfied with the representative who opened the claim, the notification of the work scheduled, the technician’s work and his explaining the cause of the problem. I was only dissatisfied that He wore no company apparel or badge or ID and did not drive a company vehicle.

Very professional and friendly. They got the job done quickly and did not leave a mess after fixing the tank on my toilet. I would highly recommend this company. I saw other reviews that were not got but this was not the case at all. They were great. They even came early.

The technician send to repair our microwave was very capable and repaired our microwave quickly and efficiently. I would recommend him for any appliance repair. He definitely knew what he was doing. He wore a mask the entire time and was centered on the repair.

Buyer beware!!! The contract does not allow for most day to day issues. Wear and tear is at their discretion and often leads to the customer paying for a service charge without repair. I have dealt with their contracted help and most of them will overcharge if you opt to have them do the repair outside of the warranty contract. Not satisfied with this warranty program at all.

This was my first time to work with Choice Home Warranty. I must say that working with them was a hundred times improvement over trying to work with my old home warranty company. Choice stayed on top of my claim from start to finish. They stayed in contact with me through the entire process. I would highly recommend CHOICE HOME WARRANTY!!

Any time I have submitted a maintenance request for anything in my house I have had nothing but perfect service and speedy completion of my work orders. The companies that have been dispatched to repair my appliances have been the most professional I have ever worked with.

The company apparently denies all claims at first. Then you have to go through a week-two week long process of disputing their claim. They lied about what the technician said. I filed a complaint with the BBB which of course did nothing either. Do not pay this company anything. Run!

The tech was on time and courteous, knew what he was doing, identified the problem right away and fixed it without sweating. He answered our questions and identified that my secondary problem was not a plumbing problem but was connected to the dishwashing problem we had.

When we got up in the morning the furnace was not throwing out heat, We immediately called Choice warranty as we knew our furnace was covered. They connected us right away to a contractor. They came next day. The company was Sierra Mechanical. The tech was Dave. A very nice man who knew what he was doing. He knew the problem right away and fixed it right away. It was some sort of panel. We are very pleased.

I just signed up for my home warranty, however when still reviewing my payment and plan I was charged the entire amount before I had agreed to anything. I needed to be on a pay monthly instead of being charged one lump sum due to my financial situation at this time. I was told that a the overage charged would be refunded. This mistake has taken me into the negative and will possibly result in fees. Beware, do not give your credit card info until you are 100% clear on what you are being charged. I was sent an email with the two options "one time payment" or "monthly", this was not brought up or asked before my card was ran. Felt as though the process was very quick, almost rushed to make the deal. Hope the overage is refunded quickly and hope from here on out I have a pleasant experience with Choice Home Warranty.

Took 6-weeks to fulfil the request and we are still in process of having repairs made. First contractor was terrible and came out twice to evaluate the problem. No one knew what they were doing. Based on this experience, I would not recommend your company. Also, I am told that my 3-year contract term only allows the benefit payout of a 1-year plan. Why did I sign up for 3-years if I am only receiving 1-year of benefits?

Archie/Jason was great, gave me a great deal. Would recommend to anyone, anytime. I had planned on getting a warranty for selling a house ended up getting 6 yrs on our new house. No more handyman for me. Thank you very much.

Contractor that remodeled the kitchen fail to connect the dishwasher to cabinet causing it to shift and strip one of the balance legs. He bolted dishwasher to the cabinets on each side fixing the problem. Technician kept in contact with me before the scheduled appointment and guaranteed me he would resolve my problem which he proceeded to do.

I've had more claims denied than approved but the plumbing technician was great. I was told for plumbing that rust and corrosion isn't approved. So what plumbing issue DOESN'T deal with rust or corrosion since it's WATER! I'm struggling to figure out what is actually covered anymore. :(

Although I was told on the Company recorded message that hold time would be long, my call was picked up quickly and operator was courteous, informative and empathetic. All my questions were answered clearly. I think your customer service representative did a good job. I am now waiting for the service contractor to call. I am without heat. It’s below freezing and I am without a furnace.

Buying a plan easy, filing a claim easy, accessibility to an agent easy. Getting the repair is challenging, getting the repair covered is difficult, after your repair is denied and talking to someone about it immediately is impossible.

Repair was done well but it took 9 days for the repair to be resolved. Since this was not an emergency it worked. Hopefully they serve the emergency causes better. For the cost I have paid it is worth it to give it a shot.

They did a good job. But I had to call them to see what time they would be at the house. The Confirmation said between 7am and 11am and I had to call them after 12 noon to see what time they would be there. I had to have someone there for them because I was at work.

The technician which came to see about our appliances is stellar. He called me on Sunday to confirm for an appointment on Tuesday. He inquired what the best time was to come by as the window was from 7-11am. Upon arrival he got right to business checking out our concerns over the appliances. He wore a mask during, which we appreciate. He is knowledgeable and professional. We look forward to our refrigerator working properly again.

Took a few trips to figure out the problem, but both technicians were kind and respectful and committed to figuring out and resolving the problem. Quick to respond to calls, and didn’t get annoyed when questions were asked which I am grateful for.

Tech was very pleasant and came to check out the job early. After checking the unit and finding the problem, was able to fix the water heater in great time. If we have any other problems with plumbing, will ask for the same company.

I purchased my warranty with Choice a few months ago before I moved into my home. My water heater started badly leaking this week and I called Choice and they had a technician come out. I was so happy and thankful that I had smartly purchased a home warranty. Little did I know what a scam it was. I purchased the “total” plan and the salesman, like a little rat, led me to believe that I would be covered if anything major in my home broke and couldn’t be fixed. Well, my technician told me my water heater was irreparable and filed a claim with Choice, which was then DENIED. I didn’t know when purchasing my home warranty that they’d try to weasel their way out of paying for something when I actually needed them to. Save your money, throw it in the garbage, or flush it down the toilet before you purchase this warranty. Congrats Choice, I’m a sucker, you got me!!??

We like our technician, he was honest. OUR ISSUE IS with CHOICE, COVID has made it challenging with everything online now. I would recommend the company that come out to look at our water heater, but not continue on with CHOICE.

It was an air pocket from the recent water outage (for 30 hours). That was it - easy. He checked all the components too! Gentleman was nice and friendly - I would do business with him again from 5 Star.

I called to make my claim on 1/4/21. A tech from Sears came on 1/8/21. He told us that the fridge was dead & he wrote up a list of items that was wrong with the fridge & prices for the parts. While he was STILL here, I received a call that there would be a tech here on 1/11/21. I stated that there was a tech here RIGHT NOW & why did another guy have to come on the 11th??? She told me he would give us prices for replacement parts. When I questioned her more, she simply didn't know!!! On the 11th, Sean from another company came out & I told him about what I just state here in my text. He said he would put the work order in right away & he left!!! Now I wouldn't mind so much if it was any other appliance, but it's the REFRIGERATOR!!! I EXPECT a call immediately about this situation. Home # **. Claim # **. Thanks in advance for your immediate response.

Technician came on the same day. Took care of the problem???? Excellent service. The technician didn’t waste any time. He did the job and he tune up the other garage door. He stated if anything goes wrong to give him a call and he will return. Thank you.

The tech was nice and friendly. He knew what he was doing and done a great job. He showed up when he said he would and I didn't have to wait all day for him. He came in and got right to work. He talked to me and told me what was wrong and fixed it.

My name is David **. I had a interesting and pleasant time with an employee named Kendra. She was professional. She was and I believe that she's a true asset to the company. You would do well to give her a raise or promotion.

Kayleigh was very informative and had all the answers to our questions! Thank you-highly recommend her and this company which was also recommended to us for its great service. Would not hesitate to recommend them to others. Thank you again Kayleigh for your assistance!

He was Professional and on time. He explained so that I could understand. I have referred him already to neighbors and also recommended him on neighborhood site and on Facebook. Sent out to local friends on email and text also.

The customer service rep was very helpful in getting my warranty program renewed. Love Choice Home Warranty. They get a service rep on site within 1-2 days. All of the service reps have been knowledgeable, friendly, and have done a great job on the repair. Would highly recommend Choice Home warranty.

Started out not so well. One call had car trouble but stated he was still coming. Wasn't a problem because he was a day early. The other didn't call until after 7. But all in all both were very friendly, got the job done really fast and I am very satisfied with the service. That both provided. Thank you.

Had a great experience and have high regard for the service person. The entire experience was very pleasant. I called the number and talked with the service manager who assured me I would be contacted within a day. Sure enough, I was contacted immediately. The service call occurred the next day and the contact was extremely pleasant. He was polite and helpful and followed up after discovering the problem quickly.

The response to my claim was handled very well and fast. A response from a contractor was fast and the appointment was made within a couple of days. The contractor called to get an idea on problems I was having and to verify the date and time.

I would rate response time higher. I called about the dishwasher not operating. They immediately scheduled a tech to come check it out. Tech was on time and competent. Found the board that operates everything was faulty. CHW chose not to repair but offer cash for a replacement of our choice. This is ZERO stars. The amount offered would not cover labor to remove and install replacement. I rejected the offer they then set up a call, after discussion, they do not always offer full replacement value. The value they offer is based on wholesale pricing of which they do not extend that pricing leaving the home owner to pay the difference between wholesale and retail. End result offer will pay for half of equal replacement and if you cannot install yourself that will be on you. Read the fine print.

Btw - Choice Home Warranty is lying on their website stating they have 5 stars on Trust Pilot when they just have 3.9 (alone on this they should investigated for deceiving the consumer). But here is my issue: I contacted my insurance company (Choice Home Warranty - bad choice that is) about a refrigerator problem and explained that the problem was that the refrigerator shutdown from time to time and then after a while it comes back up.

So far all is well. Waiting time is OK. Persons giving service seem to be trained and have answered all questions I needed answered. Knowing and being able to receive maintenance assistance is comforting. It is great that Choice Warranty offers help with more than one service.

I have had 2 instances of appliances needing to be replaced. One was a new HVAC system and one was a new water heater. In both cases, CHW found a reason to deny the claim. I have cancelled my account.

From the time I made claim, it was fixed within 12 hours and I was super pleased w/ the service!!! All I had to pay was the 85 dollar service fee...The technician figured out the problem within 5 minutes of he looking at my hvac unit.

Mark of Excellent Service Technician was very supportive and handled my problem efficiently. With your authorization, he was able to replace the bad thermostat with a new one. After he left, I noticed the screws on the unit were loose. He came back and took care of the issue. Thank you.

Very nice and helpful. Hope the service I receive is as outstanding as my conversation with Britney With all the options she’d offered, a year rate vs 3 years rate. She also explained how much I pay for every visit. Thank you Britney.

We were extremely disappointed with the service received. We experienced a major plumbing issue on a weekend. Both toilets plugged and the bathtub and shower began to fill up every time we attempted to plunge. We contacted Choice to make a claim and explained the urgency. A little while later we received a email stating that a plumber was scheduled for Tuesday. What were we supposed to do with no working toilets or showers? Fortunately, the owner of the company recognized the urgency, called us immediately, and came right over. We had switched our home warranty a few months ago. This was our first experience with Choice and needless to say we are sorry we switched.

The sales agent was knowledgeable and while quite persistent was able to offer several options that saved me money. Maybe a little bit too pushy but not unpleasant and accepted my decision once I said I was not interested in pursuing other options. I’m pleased with the rate and policy options.

Every single time a client of mine (or myself as I carry a Choice policy also on my personal residence!) has an issue, David and Britain personally see the resolution through to the end! As a very busy agent, I rely on David to make me look good for recommending Choice, and he always does! David is a valuable member of my Team, and teamwork makes the Dream WORK! I cannot thank David enough for his outstanding service to me and my clients!

I raised this issue with CSR, mail, etc. but no resolution and nobody bothered to call me and talk about this issue. I paid 2 service call fee for the issue which is not fixed. Why 2 service claim are created for the same issue.

Repair person called to say he was on his way, arrived on time, wore a mask, took off his shoes, was friendly. Diagnosed the problem, waited for authorization and replaced our disposal. I give him 5 stars. We recommend him, and Choice Warranty. Thank you.

It took half a day for Choice to come up with an appointment for my sewer blockage. And that was for 4 days later. This is unacceptable. I called vendor direct and had an appointment for the same day. I would suggest Choice rate the problems and respond to them accordingly. Example: A microwave problem is a no hurry situation. A blocked sewer is an immediate problem. A blocked sewer means no use of toilet, no showers, washing dishes, washing clothes and anything else that requires use of water. Prioritize!!!!

Spoke with Jake re warranty. He was very helpful in explaining things to me, very efficient and patient. I feel that he gave me the best possible price for coverage in my condo. Also extremely helpful with me in making my payment.

Updated on 01/24/2021: Because of COVID it took a little while for Choice to find a Technician but, when they did, it was perfect. The man came on time, took the front of the dryer off, found the problem instantly and fixed it with the part he had in his van. All of the time explaining what was happening. He left the laundry room perfectly clean. It was the response you want from Choice and from the Technician. I can only say that Choice proved to be a winner and I highly recommend them.

I must first say the repairman was ok. He did the job. That said, it was not a difficult fix nor did it involve any major repair, so for the apprx 30 mins he was here there isn't much to pass judgement on. Nor am I sure that I got much savings out of this. The same thing happened the first time I used my warranty. The fix was really small but what I really needed doing was not covered. So I save ZERO for 2 attempts to make this profitable for me. Savings is a major reason for having a warranty. If that doesn't happen neither does one's incentive.

Service was good. Just took a long time to get appointment and someone getting out to look at the problem. Put in claim on 1/8. He was not able to get there till 1/12 but when Technician got there he did a great job and was early.

Notified Choice late evening of the 13th. By early morning they had set up a repair appointment. Serviceman arrived as scheduled and repaired furnace. Found problem quickly, was personable and professional. We are extremely satisfied with the timing and the company all that Choice sent.

It took over a week for someone to come down to my house to fix my washer.. I called and messaged the company multiple times. When I finally got someone it was the day of my final call, the guy said when he came down he just got a message the day before to come down. I’m just really not happy on how long it took. I realize I could have done the “reimbursement processes” but it’s not what I was wanting to do.. The technician was great that came down. I’m just not happy at all on why it took so long for this to happen.

Newman came to check my washer and dryer out after they stopped working. He was very friendly and knowledgeable. He explained everything about the washing machine and dryer and the repairs that need to be done. I would highly recommend him and his company.

I was very pleased and satisfied by the service I received from one Zack Mast, owner and Master Tech of Appliance Repair King. This is the company dispatched by Choice Home Warranty to repair the problem I was having with my washing machine. Mr. Mast was very professional and did repair my washing machine w/o any seeming difficulty. I used the machine all evening and he even discovered a problem I didn't know about. My washing machine was not putting enough water in the tub to wash the clothes and Mr. Mast figured out why this was happening. I can't explain the problem but he fixed the problem. My machine is now filling with more water than it ever has. I fully endorse Mr. Mast and his Appliance Repair King and would highly recommend this company for repairs.

Troy was very helpful and to the point on what is covered. Very helpful and courteous. Everything I was wanting to be covered is on your list and it gives me a peace of mind that I can call when something goes wrong.

The contact/repairman had trouble finding the house - so that was a bit aggravating, but after he got there - he was quickly able to correct the problem with the disposal and got the unit working again. The tenants were very happy with his work and enthused about him working to get the problem resolved. Thank you.

I contacted Choice Warranty on Tuesday Jan 5th with a request to service my refrigerator and garbage disposal. Within a few short minutes, I received two text messages with appointment(s) time and day. This was not expected because of the pandemic. I thought it would take weeks. I was surprise but very pleased with the response time. Will definitely recommend to my friends and family.

The service technician of Georgetown Electric was efficient and professional. He called when he was en route and arrived on time. Brad fixed 3 outlets in less than an hour. He arrived masked and took his shoes off without my request to maintain my white marble floors. He also made recommendations as to how I could extend the life of my outlets. I highly recommend this company.

Choice did a good job sending a repair company. They were professional and ordered the part and called back after it came in. Very prompted with installation and clean. We found something else wrong and they ordered that part too and gave a price to replace.

The agent that worked with me was very informative and thorough. He gave me 3 options of payments and the advantages to them all and the incentives for each. I didn't feel obligated to take a certain plan, I was allowed to make up my own mind. He was professional, courtesy and patience and all my concerns and questions were answered.

Thank You for responding to our need for our freezer going down. The technician which serviced our unit was courteous and took the time to explain what happened and why the unit went down. The part was available and the repair completed today.

Kendra was excellent, she was patient, spoke clearly and explained everything to me. It was truly a pleasure to speak to her. Looking forward to a longtime relationship. I know things do breakdown but having peace of mind is very important to me..

Technician was professional, courteous, pleasant and calm. He arrived at a good time in the morning. Assessed the situation and made recommendations and said someone from Home Choice Warranty would call me today and email. We were asked to turn off the heat upstairs and it was cold last night. The parts that are needed we hope are available immediately so the heat can be restored throughout our home.

I found him to be very professional and qualified. He went right to the problem and repaired it in a short time. I would recommend him highly. His appearance was immaculate and he was conscious of the pandemic. He had to order a part and he said he would be back on Friday to complete the repair.

The first company sent to repair my furnace was not able to get there and rescheduled for the next day. He never showed up or called. I called him and he said his van broke down and had no idea when he would ever be able to. The second company came out within about an hour and fixed the furnace. Very polite, efficient and professional.

Mr. **, Derrick from water and waste drain cleaning was professional, and detailed in his work. He called in advance to let us know when to expect him, and called again when he was on his way. We are very satisfied with the service repair and appreciate his hard work.

It was great. He took care of me in less than 5 minutes. We expect that we will receive good service as usual. Good company. We have two contracts with this company and have never been dissatisfied with service.

I filed a claim and a technician was assigned; they never showed up. I called choice advising of this disservice and no consolation was offered for my inconvenience. The company hired never called either to apologize for the inconvenience. I expected Choice to have better customer service since the representative who signed me up was excellent. The second technician that came out was excellent and made sure I understood everything that was going on etc. Being that choice doesn't verify the state of the home before coverage it is upsetting that my claim was denied for coverage due to what is to be ASSUMED a preexisting matter. I was unaware of any prior issues as stated. Now I feel like I'm wasting money for a service will kick me when I'm down.

To repair our countertop gas stove the Craftsman needed the model number. To attempt to find it, he removed the unit from the counter and carefully checked every surface but found no model number. Then within the unit he found some partially burned pieces of paper that once had been one. He removed and looked at both sides of these pieces and LO, he found the number.

They arrived in the window promised. Took the symptoms we described and tested the equipment. Part of the problem was due to the ice accumulation and had been resolved. There was no problem found at the time. The system performed as it should. The original reappeared the next day. We are monitoring it to determine if the problem is related to the manner being used.

Filed a claim after 5pm. Got an email the next morning with appointment. Showed up on time and even called when they were on the way. When service guy showed up he wore a mask and was very professional. Everything was completed and we had heat.

We are having issues with our HVAC unit. One of YOUR technicians was hired to check it out. He came and found all kinds of serious issues with it and said with the age of it that it needs to be replaced. He wrote up his work order and you want him to fix it not replace it. If it was fixable we wouldn't have an issue with having it fixed, but that is not the case with this. Seems like you are trying to get out of it cheap which does not help us out at all. Hate having to fight with insurance companies. :(

My kitchen drain was clogged and sewage was backing up and coming out of my outside drain. When I used my garbage disposal water and food would back up into the sink and would and would drain out very slowly.

The technician was very professional and arrived the next day! The appointment was scheduled January 14th after I told the Rep. That this was an EMERGENCY because I couldn't turn the faucet off and the water was running FULL BLAST!! I WAS SO DISAPPOINTED THAT YOUR REP. DID NOT MAKE A NOTE IN THE COMPUTER THAT THIS WAS AN EMERGENCY!

The young man was very polite and professional looked into my issue and was able to assist me. I was so happy he was able to assist me in a timely manner. I would recommend Choice Home Warranty to my friends.

Kevin ** was absolutely Great, Professional, efficient, pleasant. And mannerable.. He is a definite 10.. I would definitely recommend him for appliance Repair. Kevin was also able to describe the problem. He utilizes his tools and really goes at resolving the issue. Very efficient.

Choice advertising was on target. I called the 800 number as soon as I saw the commercial. There no waiting period to talk to someone. The agent was well verse. He explained everything me. I would highly recommend this company to someone else. The monthly fee is very reasonable.

Told what the Diamond plan included and talked to me about what I needed according to age of home and appliances. Explained the procedure of requesting repairs and how long the plan covered issues. Representative was cordial and looked for ways to find best coverage and prices. Presented discounts for Veterans and AARP Members. Great Plans and Prices! Recommend it highly!

Just had two claims and both were approved. Very satisfied and happy I have this home warranty. I feel it’s definitely worth the premium. I have been with this company for years now and it seems to keep getting better.

My initial Choice Home Warranty contract set up with Brett ** was very professional. He explained everything well & was not very pushy. He went on to offer me a senior discount without me asking for it. That was a pleasant surprise.

When I call to cancel because I have to services calls nobody call or show up not once but twice. Call you all back hot mirno stating augury with me want to cancel and I couldn’t and could get someone to do it and they not reimbursement me.

Tech came out and examined our gas unit. He said it needed a new blower motor for it. Turned it in and Choice warranty declined to approve based on what they said was not a normal wear and tear. This is the first time we have turned something into be repair since we to put the policy when we bought our house in June which was $500 for policy. Knowing that they are going to weasel out of paying for a claim I should have kept my money and could easy fix the blower for that money. This is a very poor business and should be ashamed to talk people into buy these gimmick warranties that are worthless. I will be filing a claim with the BBB and will slam you guys on Facebook so no one gets taken advantage of again.

Too many items are not covered such as the Ice Maker which is a part of the fridge or not? Their replacement amount is not always what it should be but their vendors do come to you in a timely manner!

Signed a new contract with Choice Home Warranty company. The process was smooth and the agent was professional. I am looking forward to not only bringing all of my business to this company but to have my property recommend them for each of the properties that he currently manages.

I had a very refreshing section with my account exec., Keeshaun **. This young man was able to answer all of the questions I had regarding me buy a Service Agreement with CHOICE. His attention to details and his professionalism regarding his product is why I purchased the Agreement. Once we completed our conversation, I learned that Choice Home Warranty offered the best value for my money for what I wanted. Mr. ** was also able to save me a few dollars with a "price match" offer and even more savings with something he called "a lock in rate for 3 years". I did my research before I purchased my service agreement and for best value, Choice Home Warranty was at the top of the list. Mr. ** and the product value won me over. Thank you.

Staff are well trained about their business, they were above and beyond on their answers to my concerns about their line of business. I hope I won’t need to use their services but I know I can count on them if needed, Thank you in advance.

Terry is a Pleasant and diligent worker. He knew his job and his product! He was very helpful and willing to give suggestions as to how to get the best service from our new disposal, which is always appreciated by me.

Our technician, Edward from Prompt Appliance, was very courteous and friendly. He had a diagnosis very quickly. Choice responded quickly to his diagnosis and decided to replace our dishwasher. I did not agree with the amount they offered and requested contact with a case mgr. Our assigned case mgr, Cheryl **, was very friendly and thorough in her explanation. The only problem I have with Choice Home warranty is that when they say they're going to replace an appliance, they don't actually replace it. They just offer you a pro-rated standard amount instead of full replacement value. Then you have to purchase the new appliance and have it installed yourself.

Very quick response to my request, very fast repair by technician, and the repairman was knowledgeable and courteous. I am very happy with the company’s technician that was sent to do the repair. The repairman was wearing a mask and very conscious of my safety.

I submitted a claim as my dishwasher was not working properly. Tech came out and said it needed replaced. I then got hit with a low ball offer and when I pushed that i just wanted it replaced, they said they couldn't do it. I literally just wanted it replaced, instead I get a check where I will have to do the install myself and still spend money out of my own pocket to buy the cheapest one at any store. What a crock.

My faucet was leaking and the repair person came ASAP and took care of the problem. He replaced the broken faucet and explained what had happened. He was polite and answered all my questions and took care of the problem.

The plumbing company sent to fix leaks in the toilets worked fine. I was satisfied with their service. The company's name: Saving Grace Plumbing Co. They were also reliable, on time and easily to get back and forth for connecting with them.

I contacted Choice Home Warranty because I needed to purchase a warranty to fulfill requirements for due diligence on a sale. I was met with a very informative agent, Louis. He provided me with options, letting me know what would be the best deal for me. I didn’t feel pressured. For that same reason I will contact Choice when I close on my new home.

Took an exceptionally long time to schedule service. Fortunately it was not an emergency situation. Realize that most providers were pretty busy due to pandemic and derecho damage, so I can't be too negative with review. Provider was punctual, clean, polite and knowledgeable. All things considered, not a bad experience.

It's hard to really review Choice Home Warranty and especially the technician. My husband was able to fix the problem we were having with our furnace. The downside to the home warranty idea is that when something like your furnace isn't working right, waiting 24 hrs for someone to come take a look at it could have catastrophic results. The call center person I talked was fine. He obviously works from a very limited script. It's like a live automated system - very robotic. It's obvious that they're very limited on what they can say. Probably won't renew when contract expires. If my furnace fails in sub-freezing temps, I'm going to want someone who can respond in a few hours. Burst pipes aren't worth the wait for the "coverage" from the warranty.

They offered me a great price at a locked-in rate. Hopefully I won't have to use them much, but when I do I got a lowered rate for service calls for the three year plan and they look to cover just about all home systems.

It was very convenient to get my heater fixed. Called, explained what was happening, everything was taken care of including tech knowing what I had said when problem was called in. Very good service from start to finish. Tech that showed up was very nice and professional.

Sorry I've forgotten his name but he gets high marks for extremely good customer service. He explained coverage and pricing plans in simple enough terms to be understood by a new client. And, most important, I wasn't left on hold indefinitely! I've changed to your company due to horrible service at my previous carrier.

After purchasing our new home, we contacted Choice Home Warranty to have our home’s locks rekeyed. They scheduled a locksmith on the same day we made the request. There were 9 locks to rekey and I requested 2 new ones. We are very happy with the services provided. The technician was professional and knowledgeable.

The most recent plumbing issue had me waiting 2 months for CHW to unsuccessfully find a provider. Each time I called, all the representative did was reissue the standard email indicating that you would be DILIGENTLY looking for a provider, but, in fact, I only received one notice and that plumber was 60 miles away and had the wrong town listed. After 2 months I opted for finding my own provider. After I got the work done (just yesterday 1/12/21), it was a nightmare trying to get authorization as I was pot on hold several times as I tried to clarify the situation and had to call back several times as well after being cut off. Needless to say that I am very disappointed with this process and, if this happens again, I will absolutely cancel my contract with CHW.

Dryer cannot be fixed, Live Smart Company kept giving me the run around and never returned my calls. Your gentleman found out they will replace dryer and I will get an email this afternoon with the details. He was kind, courteous and was the only one that was helpful.

My toilet was leaking and flooding the bathroom. Mr. ** called before he came and was right on time. He fixed the toilet leak and changed the inside of the tank in less than an hour. He was very polite and professional. 1 Good Plumber - excellent job - excellent attitude!

I was looking for a home warranty. Choice Home called at the right time. The young lady was very polite and helped me. Thank you. I look forward to doing business with y'all in the forward to doing business in the future.

Our heat went out and since we live in a rural area, the company let us do the reimbursement process. We did not have to wait too long for our chosen technician to come out and diagnosis the problem. Still waiting on parts.

I was concerned buy a new home warranty. The sales rep, Todd was able to ensure us this was a good choice. I had found them in file as the best and see why. They make it easy to understand with a lower service fee.

The Tech was very polite. He Showed up about 40 minutes late. No communication prior to showing up. No Masks worn. After looking over my water heater only conclusion that was given was, that there have been earthquakes in the area over the last month.

CHW had an appointment scheduled in a matter of days. The company was very professional and was in contact the same day to confirm appointment. The service was great. I have always had great service with CHW. I have renewed every year since my first.

Electrician had to come back on Saturday because of an obstruction in garage, obstruction was cleared before Saturday and someone at Choice decided without regard to the fact everything was ready for the electrician, to unauthorized the job. I am still without electric, choice said they would assign me a claim specialist within 24 hours. I want the same electrician and I want it now. It has been 48 hours no specialist.

Karter provided excellent customer service from the first phone call to explain the warranty through getting me signed up for my own home. Promptly sent emails and returned calls. I am recommending him to my friends, family and clients (I'm a real estate agent).

I was disappointed that repairman could not fix my water spout because the warranty would not do it. Repairman was more than willing to fix it. You say that the warranty covers the refrigerator! You did not cover it. Nothing else to say.

Sears sent out a technician to see what was wrong with our dryer. He was very quick, knowledgeable, and efficient. Figured out quickly what needed to be repaired and what parts needed to be ordered. Very friendly as well! He was able to explain the repair process, give us a timeline as to how long it would take, and answer all of our questions that we had regarding our appliance and how we would need to proceed with Choice Home Warranty. He made sure all of our questions and concerns were addressed before he left our home.

Technician arrived on time. Examined washer and explained what was wrong. Washer needed a part. He ordered it and schedule a return date for him to come back and fix washer. He came back in scheduled date, fix my washer and it’s working like brand new.

The technician from Final Touch was very professional and extremely helpful. I highly recommend their service. I am very pleased so far with the level of service that I have received from Choice Home warranty and I'm very glad I made the switch.

Diamond Garage Door was awesome for customer service. Technician Abraham was fantastic. Great knowledge, skills, hard worker and very thorough. Highly recommend this company. Customer service was an absolute 10 with their communication skills. Technician was very professionally dressed and cleaned up his work area before leaving.

Mr. Derrick ** was very knowledgeable about my heating unit and quickly identified the problem. He was courteous and kept me informed throughout the appointment through diagnosis process. He was excellent. He was very fast in reporting his assessment to Choice that that you could instantaneously deny my replacement claim for my older electric heating system. I found that most helpful so that I could file a quick appeal. It is winter and not a good time to be without a reliable home heating source.

He knew immediately what had happened! He explained it to me, and I understood it at the time, but I can’t convey what he said now!!! Old age is not for sissies!!! He was a very well mannered young man! Thank you!!

He was extremely nice and talked me through everything he was doing. He always kept me posted on where he was and when he would be arriving at my home. Very good experience and I highly recommend him. He wore a mask the entire time and was very patient with my kids and cat running around.

The technician was nice but he did not have the part to fix the dryer. Been over a week since having the problem. Need it fixed immediately. You guys made two appointments that were cancelled. Had to call in for help 3 times. Very dissatisfied!! Considering ending my contract. Especially after noticing you increased my copay without telling me. Been a customer for 3 years and even recommended you to friends and family. Not happy at all. I want a call today to find out what’s going on.

The attention to my issue, as well as detailed information thru the process was beyond my expectations. The repair technician was informative, as well as very knowledgeable. As it turned out, he informed me that the equipment was still under manufacturer’s original warranty. Choice Home Warranty was saved a claim, and I learned some valuable information as a result.

We had hot and cold rooms. The thermostat was weird and even the technician said he had never seen one like it. So he replaced it with just a simple on and off temperature which is what we wanted. Now the entire house stays perfect. No more hot or cold rooms. I can assure you we are very glad we have Choice Home Warranty. They have been great with their services and technicians. I highly recommend them to anyone who is either renting or buying.

Paid $2000 for Choice Home warranty. I’ve had the plan for 1 year and this is the first time I’ve filed a claim. Customer service was nice on first call. Was informed they were having trouble finding service technician. Then received call saying service would be provided 1 1/2 weeks later. I called Choice Home Warranty back stating that’s too long to be without an oven. Was told someone would contact me to arrange earlier appointment. 3 days later still haven’t heard from anyone. So frustrated and disappointed!!

Easy process, great prices and the coverage appears to be equal to or better than a previous home warranty we had in another state. Salesperson called as I was about to submit online and saved me money. Based on contract, we should be well covered between the Home Warranty and our Homeowners insurance.

He was very professional and came quickly. The part is ordered and he is coming back on Friday to install. Very pleased. Nice young man. This was quickly done and we will back in service on Friday 1/15/2021. The young man followed Covid-19 guidelines and kept his work area (heater unit in house) very clean and was very kind.

We were not satisfied with our current warranty company from a cost and customer service perspective. After doing some research we opted for Choice Home Warranty. Todd helped us get signed up and was very informative and customer focused. Hoping for a much better experience with Choice!

I turned in claim, got response a few hours later saying appointment was set up for next day. Tech called 2 hours before appointment window asking if he could come earlier. Tech quickly figured out that control card needed replacing. Tech sent back to CHW which approved repair, tech came back yesterday (after he called saying he would be back). Tech changed card out, everything working fine.

The tech called. Said he’d be at our home the next day! Was on time under the 4 hour window. Did a great job, was friendly and explained the problem, fixed it and was on his way in no time! We will ask for him in the future!

After a no call no show from the original technician assigned to my claim and dealing with a plumbing issue for two whole weeks, I was very thankful for the next batch of technicians, from First Action Plumbing, assigned to my claim. They actually called and showed up. They were prompt, courteous and professional. I appreciated that they were knowledgeable and were nice enough to explain the how's and why's behind everything they did while alleviating the issue. I learned a lot from them. Thank you so much.

Adam ** was very nice and explained all the information concerning the warranty. We feel we got a good price. We are buying a condo which is the first time in 45 years we have moved to a new location.

The wait times was very short which is great these days with all that is going on. Anthony was great in helping me with my needs in finding an affordable warranty plan for my home. He was very attentive and professional. I would surely recommend this company to my friends and family!

The value to cost ratio plus the customer satisfaction percentage and the turn around time for payment of claims are the best in the industry. When you include the value of this and the discounts to their programs and ease of payment plans, there isn't another company better and more cost effective, now is there?

The claim was easy to make through the website. The claim status was readily available to review and provided details on the contractor that was assigned to respond. The contractor that performed the service was outstanding. He contacted me within the recommended window he was to arrive and worked with fervent expertise to identify the problem. This has been the best response to any warranty I have ever purchased.

This has been the worst experience that I ever signed up for!!! They find the littlest loophole to get out of covering anything!!! And if you're fortunate enough to have them even consider it is always a song and a dance and minimally covered! I am a widow and I was excited to sign up for this and what a mistake!!!!

Better read the fine print! Eg won’t cover leaking hot water heater because it’s a tank!? That’s all it is - a tank! Trying to cancel and the math they use to provide a refund is crazy. DO NOT GET THIS WARRANTY!!

I was able to get an appointment the next day and my disposal was replaced at the appointment. The technician was on time and very courteous. I would recommend Choice to my friends and family. Good experience with them. That’s all I have to say. Thank you.

My dishwasher went out, technician came a very professional said I needed a part, I paid him the 65.00 deductible, he call back and said they would have to replace it, well I feel like I lost the 65.00 because dishwasher is not fix and after I buy another one it will cost me money to have someone to but it in, home warranty should cover that since I am left having to go out and find one, get it to my house, plus you're not giving me but 249.00 for a new dishwasher, while take in off the 65.00 I paid that leaves me with only 184.00 that leaves me about 250.00 to come up with, not much of a home warranty, do the math. I can save my money I send you each month and I will be ahead.

Friendly talking of Mr. ** is appreciated and I appreciate of his patience of listening the customer. Renewal price is maybe little bit high but attitude of your staff make me happy. So that I took his words and agree him. I believe Choice home warranty will take care the customer with full of courtesy.

The worst experience. Waste of money, waste of time. No credibility. Worst customer care, I regret the time and money that I have spent with this company. My recommendation look carefully. DON'T GO THERE.

Chantel is my account manager. She was very polite and professional and had immediate and certain answers to all of my questions. She made the experience of changing from my current home warranty company to Choice Home Warranty a pleasurable event. I look forward to working with Chantel on my other three properties when they come up for renewal with my existing company.

Choice has always been prompt in setting up our work order the two times we have had to use them. Both times the technicians that came were thorough and courteous and able to solve the problems. Customer service has always been excellent! I recommend Choice to people all the time.

The technician, Peter explained everything, from start to finish. The neighbors noticed and was curious so I had to deal with questions, After that they wanted to know about Choice Warranty. Some showed a lot of interest and I gave them your information. Thanks for your help and I will continue to mention Choice Warranty. Thanks Again.

It took a while to get someone to come, maybe two weeks but when they did finally come, they were efficient, professional and I would recommend the company. One part was replaced and another is on order. They are supposed to come back and finish the work.

Technician showed up on time. He was fast and efficient. I like that he made sure everything was satisfactory before leaving. He was friendly and professional. I would use Cascade Plumbing again without any hesitation. Good job Choice for contracting this company.

I am so sick and tired of dealing with Home Choice warranty. I have been going through pure hell. Sending their techs out here who do not know their butt from the hole in the ground. My system is still not working. I have cut out of pocket $600. They keep sending people out here who do not know what they're doing. I would recommend no one to ever use Home Choice warranty. If they do not do the right thing by me I'm going to take further measures.

When I was researching different warranty companies one of the things I wanted to ensure was that they covered older appliances. Choice told me they did and I went with them. However, when I filed a claim for a older appliance they couldn't get the part to fix it so they did they would only give me money rather than fixing or replacing my oven. I had to pay for them to tell me this! I know it's old and probably wouldn't have parts if it broke. They didn't give me enough money to purchase another much less have it installed! Would not recommend them at all!

I created a claim, within minutes they emailed me to say they were working on it. Within the hour they had an appointment set with a vendor. The vendor was on time and did a great job, so they are working with top-notch vendors which is great. Overall I'm extremely pleased with the service I've received. Thank you,

I was very pleased to speak to an agent who took my information, explained the process and told me I'd hear back in the next day or two. The person who took my information was professional, efficient and knowledgeable. I am glad that I chose CHOICE WARRANTY.

I was contacted about a home warranty. I was at work, but had a few minutes to talk. That was all the time I needed. My questions were answered, a fair quote was given and my policy in place in just a few minutes. I was impressed with their pricing! It was a lot cheaper than other companies. I also liked that they have a warranty add-on for my Septic Tank. I'm impressed.

It took a long time to get the repairman here, but I guess it was because of Covid and won't hold that against Choice Warranty. When the repairman did arrive, he was on time, polite and fixed the problem. He cleaned up his mess before he left. I was very satisfied.

Due to unsatisfactory experiences I canceled my policy with another home warranty. After researching other home warranties, I decided to purchase Choice. The initial experience was great. I did not feel pressured by the agent. She made recommendations but allowed me to choose the policy that works best for me.

The service techs were very knowledgeable, professional and friendly. They arrived in a timely manner and addressed the problem. They explained what they were doing and why they were doing it which was quite helpful and educational. I would be happy to do business with them again.

Repairman came on time and was very personable and thorough and explained everything as he repaired the refrigerator. Asked me to call if I experienced any further problems with the refrigerator. Refrigerator appears to be working properly and is cooling the food as is expected.

All claims were denied. Still not sure why. Called claims dept. and was told that none of my issues qualified for coverage. I have broken plumbing, but it's not covered? The wax ring was leaking and defective and when we picked up the toilet, the flange came with it.

When our garbage disposal started leaking late Saturday night, we called Choice's 24/7 line and reported it. They attempted to find a repair person, even offering to let us choose one of our own on Sunday. They located one Sunday night. By Monday night, the new disposal was installed. Excellent customer service!

Called about microwave and someone was immediately dispatched. No parts available for older unit and I received quick call from Choice telling me microwave would be replaced. Tried to contact agent and slowdown began. Left several messages and not one was returned. Unacceptable! Finally made appointment over internet. We'll see what happens.

Technician is good, he was prompt and gave me heads up regarding his arrival. Technician has been to my house before taking care of the same issue. He was condescending the first time he was at my home. However, this time, he was much better. He was efficient and seems to know a lot of pool maintenance. But it is the attitude he gives off. I am happy Technician fixed problems I have with my sweeper pump. Thank you.

Please don’t ever send this person back. He’s been here before and that time I wasted $60 because the problem wasn’t solved. I had to hire an outside person. He returned yesterday, wasted another $60. Kindly don’t send this company back..

Updated on 01/15/2021: I haven’t heard back so I called, they said don’t have the order and not sure when they will receive it... Very disappointed!!!

Todd returned my call promptly and provided me with the information I needed to make a decision in regards to going with your company. Todd did an excellent job providing customer service. Hopefully your company will provide the same excellent service when I need a service call. That will truly be the test.

I call Sunday. As soon as next day they were fixing the water heater in my house. Fast and well done. The specialist came and make the repair. Change the broken items. He make sure the heater was working. Felt very secure with the company.

I was extreme extremely disappointed to discover that the springs on my garage door were not covered but the opener is, so are the belts on my washer and dryer areas well as other appliances are used much more often.

Our refrigerator of six years was not operating normal. After sending two companies to see what was wrong with it. They send us an email telling us they were going to offer us money to replace it. Now we are on the hunt to find a good quality replacement for it.

For a first time user of this service I felt that some of your customer service people were not very caring. I felt like I was being yelled at for not knowing all the rules of this warranty. Other customer service reps were very helpful. The time to wait for service is too long. Also on your website it states immediate technicians are dispatched. 4 or more hours or even days is not immediate. Technician that was dispatched to our home was amazing.

The technician was good and polite We would use him again. We appreciate your help. Thank you. Have a good day. Today is Tuesday. The work got done at little before 9 AM in the morning and now we’re finished with the job.

This was the best warranty service I had this far. This is my first home my heat went out in the dead of winter and I put in a claim. Choice Home warranty was so responsive and I received an email indicating who and what time someone will come. They came at the designed time repaired my heat and he was on his way. Thank you so much CHOICE!! I'm a satisfied customer and you will continue to KEEP my business. I will be referring you to all my family and friends.

Tech was knowledgeable and courteous but said parts were no longer available and should know in 2 days if any are in stock. I received an email stating that my next appointment is 3 weeks away. That means a month since calling in for a repair.

I'm very disappointed that Choice Home Warranty denied the claim. I appealed as advised to do to find out the next appointment to speak with a case manager in 8 days away. 1/13/21. Come on CHW that's just unacceptable. The rep. only comment is to file an appeal. To have no hot water in the winter months is uncomfortable.

The technician was scheduled to arrive between 11 am and 3 pm on Monday, January 11. He arrived shortly after 3, said he was from Choice, looked at the oven, then presented an invoice for service. I still do not have an oven that works. I do not know when I might get my oven repaired nor do I do not know who is responsible for getting the part to fix the oven.

The dryer wasn’t working properly and the technician quickly identified the issue and did the repair. He replaced the drum belt and lubricated the parts, the inside was very dusty and cleaned up it almost looked like new. Very professional and was done within an hour.

The tech was great but my service with Choice is not. Choice would not ok a fuse. So I am really disappointed with choice. This is the second time in a row I called for something and they did not approve it.