Choice Home Warranty Reviews

Called & spoke with Jason re: home warranty quotation inquiry. He was very professional, answered all my questions in details, offered discounted rates & assisted me smoothly with my needs. Opted monthly payment option but probably will consider annual payment during renewal if am satisfied with the company’s future services. Great experience!

Our experience with the technician was great! But our experience so far with Choice is poor. If we hadn't kept following up on our policy and our claim, we would still be waiting for policy details, and for someone to come out. We got different answers from each Choice representative we spoke to. My husband had to spend most of an afternoon on the phone with Choice to get you to send the tech an actual work order. Basically, my husband did a big part of your job for you, and that's not right. I have a suggestion: develop a concierge-style service, especially for claims, so that your customers work with the same 1 or 2 people. It would provide consistent, more efficient service.

I’ve only just signed up with Choice Home Warranty and while I so appreciate the service from the sales representative, who gave me what seems to be a very good deal as a senior, I’m really not sure if it will be a good deal given that I do not have a dishwasher, a garbage disposal, or a garage door opener. I do have a washer and dryer, but I’m not sure if it’s covered on my plan. One reason I’m not sure is that there is no physical paperwork provided for policies and when I clicked the link provided for additional information to go to their website for additional information, it’s asking for login information I was not provided and no set-up of account was available. I’ve left a message for a callback today to set that up. I would be more comfortable with a hard copy of my policy, in any case, and I understand that is not available.

If I could give 1/2 or no stars I would. It took 4 days to get in contact with someone at Choice. When they contacted me they had the wrong company assigned to support me. When they did get a repairmen out they tried to deny my claim saying it was prior damage. My warranty support began on 8 Feb and that's when my oven crapped out, but I submitted my claim on 9 Feb. (Mind you my coverage STARTED ON 8 FEB AND THEY ARE STILL TRYING TO DENY MY CLAIM!)

After assigning a techician who didn't keep appointments, CW assigned Warm and Frosty. He was excellent in every way. Efficient, on time, helpful, and courteous. He obviously knew what he was doing and it quietly with a minimum of disturbance. I'd recommend him to friends.

Trinitas All Electric is a great company to work with. The communication was wonderful as was the technician, Henri. He came in and diagnosed the problem, got the part from his truck, and was in and out in no time. I would definitely use them again.

I talked to a girl on the phone beginning of February and asked her why I paid more for a service fee then my daughter in Tennessee who recommended you and she said, "Well if you pay off everything it’ll bring it you can save $10 a service fee." So stupid me said OK and y’all took $1485 out of my account and I used it for the first time yesterday and they still are charging me $85 so I know I’m not happy and I will not ever recommend you all.

Case managers don't communication as they should, which causes this process stressful. I've been without heating for 4 days during these winter months and haven't spoken to my case manager. She sent her introduction email with a link to schedule my appointment with a different case worker that doesn't deal with heating issues. Looks like I'll be without heat for several more days for sure. I hope to hear back from her within the next 24 hours.

The plumbing claim it was set up for almost 2 weeks after I called. My neighbor was able to fix it and I called to cancel it. I called Choice to have it cancelled because there were 2 appointments set, one couldn't make it I wasn't sure who to call. Then two weeks later a tech called me to say he was here (Mobile) from Mississippi to fix my plumbing. I told him I had cancelled it with you. He said I should pay him the fee out of consideration for him coming so far. I can't afford to pay for service I didn't receive.

Had a problem with my heating system, called Choice Warranty, they called the technician and they came right out to see what was the problem. I have been a customer of Choice Warranty for about six or eight years. Love them!!

During the first visit, the repairman seemed very polite and knowledgeable. I assume he fixed the issue with the dishwasher (I haven't used it yet) but he left the filter for it in a bowl on the counter. I cleaned it but didn't know where the part came from. He offered to pick up a new fridge filter when he picked up the part for the icemaker. Before he left that day, he put the old fridge filter back in saying he didn't want it to leak while I waited for his return 3 days later.

Repairman showed up late on Sunday evening. He pulled the refrigerator out and took the back plate off. Coils were clean and free of dirt and debris so he then tried to remove the cover plates in the bottom freezer (without success). He recommended a replacement appliance, unplugged it and told me to plug it in the following morning (which I did). Refrigerator has been running all day - still not cooling. I paid the service fee and the repairman left saying he would return the next day. Have not heard from him since and he has not returned my calls.

Brian with B-N-R plumbing did an excellent job! He replaced the fixture in a timely manner. He also took the time to replace all the cleaning products from under my sink back in place, all nice and neat. I highly recommend B-N-B plumbing. Thank you Brian!!

When speaking with Lead Account Representative about applying for the program, he (Jeff **) was precise and gave myself many options. I choose the 6 year option and included this plan (since I am military veteran) was a discount of services. I want to thank Jeff and Choice Home Warranty for a great plan.

Came out 1st time to diagnose problem. Called 30 minutes before arriving. Found the problem quickly and pointed out the part and what its purpose was. Needed to order part. Same tech returned today 2-14. Replaced part. Ran dishwasher to show it repaired. Made my wife's day. Tech very courteous and polite. Next problem I have that he can work on, please send IAN.

Jeff was very nice and was able to get me a home warranty. Thank you. By the way he was very knowledgeable in the product. I was looking for a home warranty to replace my old one. They went up on their price.

After being assured when I took out the policy that the age of the appliance didn't matter, I was given the runaround when I placed a claim on my 20+ year old furnace/AC unit. I was given varying quotes on what it would cost to repair, and then multiple excuses why it wouldn't be covered. Ended up cancelling the policy. I would not recommend this company. They are more than happy to take your money, but look for any excuse not to repair your appliance.

Service guys was on time, worked efficiently and repaired the problem. I saw a small leak after they left and they returned immediately and fixed it. Great job and was well please. They wore foot booties and mask which I really appreciated.

I requested a quote, received a phone call right away with a quote and options.. we were with another company, not happy so decided to go with you. Your agent was very knowledgable and friendly. Gave us options, and we went for the one that would suit us.

My first encounter was a plus- Alvin answered the phone immediately, friendly, well informed without being pushy. I trust what he presented. He was patient as I’m a senior and offered me a plan that after reviewing my husband and I agreed to go with. I’m hoping the other side of your business (when I need service) will be just as engaging and as efficient as Alvin was for me. Word of mouth is the best kind of advertisement - as of now I rate your company a 5 star!

The repairman was very knowledgeable and professional. Got us going in no time. He worked with us on scheduling to make sure our appliance was repaired in a timely manner. I would not hesitate to have him come out again.

I had a very good experience. Got everything done in a very timely manner by way of getting the service person out. He was very knowledgeable and show me what was going on with the assistant and recommend it that we get replaced and that he would be on call.

You folks were unable to provide me with a technician, outside temperatures were in the single digits on Sunday 2/13/22 so I tried and found one that actually came out within an hour and fixed the problem, I was unable to get a prior approval on the phone numbers provided. I will send you a copy of the invoice when received.

I was contacted within a couple hours of issuing my claim and a nice gentleman came the same day and fixed the ceiling fan/light problem for me (and it was a Saturday at that). He was very friendly, knowledgeable and professional.

Great but I do not think if you ask if I am a vet and I am also retired Air Force. I am also 100% disabled veteran but also you all did an awesome job and the person I dealt with was very knowledgeable and polite.

It took 3 weeks or more to get someone to repair my dishwasher. Every time I called your office the person said I would be contacted within 24 hours and I never was contacted. I expect better service and communication. When the service man arrived he did a great job but no one informed me that he was coming.

At this point I cannot say I am satisfied or completely dissatisfied with my current experience. It has been very stressful for the past several weeks. First in Choice finding a company in a reasonable time to come out where I need immediate help. A water heater and refrigerator both going bad at the same time. With one claim in limbo for approval and the other claim being denied and waiting to speak with a case manager I have to leave my experience as one yet to be determined. Ask me again after these issues are resolved or not.

Claim was easy to place on the website and was addressed in a speedy manner. A service provider was assigned the same day I placed the claim. A service person arrived within a few days and addressed the plumbing issue. Thus far I am pleased with CHW manner of addressing my claim.

The technician immediately identified the problem and started fixing it quickly. He also showed us the problem while explaining it to us in a way we could easily understand. He was friendly and customer-focused. Customer service matters equally as much as technical skills and he delivered both to our satisfaction.

I have used this service a few times and have received timely service! The technicians that have come to my home have been very knowledgeable in what they had to do and the customer service has been great! I would definitely recommend Choice Home Warranty to a friend!

Napora responded to the issue quickly. He was informative and nice. The water heater needed a part and he got that ordered. Should be in this week. We had to call him to get that information. It would have been nice if he had called us to let us know what the warranty company decided and that he had the part ordered.

It was easy to file a claim online and get the information from the vendor to schedule an appointment. The vendor arrived on time and completed the necessary electrical work. The work was checked to ensure everything worked before he left. Would definitely recommend Choice Home Warranty.

The representative was very difficult to understand. I don't know what country he was from, but it was very difficult to understand what he was saying. Other than that, he was very helpful and processed my questions. It would be nice to be able to speak to an American, or at least someone that can speak clear English. For the amount of money paid for this warranty, it would be nice to know I am working with someone from the USA.

The technician was great. He called and said he was on his way. He came in looked at the unit and explained what was wrong and what the steps that were going to be taken to get it fixed. I have no complaints.

Scheduling an appointment was simple and easy. The representative was knowledgeable and made the process painless. I received all communications on time as promised. The service technician was on time and very professional. The problem was diagnosed on the first visit and solved the same day.

I have had this warranty for 10 months and never filed a claim until a few days ago. Filing the claim easy.. Then scheduling someone to come out easy.. However 1st issue was the time frame they gave me was opposite to time frame they told the company so I spent my entire day waiting on them. Repair guy came and pretty easily diagnosed compressor not working on older refrigerator so temp is around 50 (obviously can’t use). So he said I would hear something back from CHW the following day.

I thought the lady I talked to was very polite and helpful. She explained to me how my claim would work and I would be hear from someone in the near future to come out and check my claim. When I got the phone I received a email with my account number and claim number.

The technician showed up on time, explaining everything he was doing. He diagnosed the problem and made sure he had access to the needed part. Once complete with the evaluation of our dishwasher, he let us know that it would be roughly a week to receive the part, however 2 days after the initial appointment he was back with the part and had our dishwasher back in running order.

I'm waiting for Lowe's discount card for Lowe's discount card to replace my microwave. At that time I will arrange replacement. That's about all I have to say at this point. No more. Once they replace it can I get the card for a credit from Lowe's. I'm done that's all I have to say at this point in time so keep the faith. Thanks for your help. See how it goes.

I received notification quickly regarding my claim via email. The date was set up within a week to do the repair. The issue was resolved immediately upon the technician's arrival. He was very knowledgeable and nice. He showed me what was wrong and handled it all within an hour.

We ordered service for our heater 6 days ago and someone has still not come out!! We suspect Choice has lost their servicing contractors in the Reno area. Choice suggested we find our own Contractor to fix the problem. This makes us uncomfortable because we are not sure about full reimbursement.

Got an email saying that you were going to replace my washer and I'm thinking great. Then the trouble started. I was assigned a case manager Lydia, I called her 4 times and sent 3 emails over the week and no response. I called again to your office and voiced my displeasure with her. He said he would get me a new rep. Lydia must have been told about this because she did finally call that afternoon. I was only offered 547$ for replacement of my washer. I can't touch one for that price. Lydia tells me that your company replaces equipment at wholesale cost. There is no way for me to buy it wholesale so I'm going to have to come up with the rest. Bait and switch if you ask me. The ads all say you will repair or replace the item not give you a bit over half the cost.

Just signed up today with Antonio **. Very impressed so far with how transparent he was about pricing, added fees, upgrades, etc; and the fact that he will be our personal case manager is fantastic! Looking forward to a better experience with home warranties than we’ve had previously with other companies. I’ll keep you posted!

The claim was denied for reasons I understand. But I escalated it to a complaint. I have $65.00 invested that I was still required to pay the tech. So, since I have that invested already I would like Choice to install a new toilet that “I provide”, & they only pay for the install which I have already paid $65.00 towards. Thank You. M. **

I called CHW to report that my garage door and my microwave were not functioning. Within 2 days they sent out Professional staff and fixed them immediately .I just switch over from American Home. CHW is the best. I am very please so far.

Choice set me up with a handyman. My appointment was set for 5 days after the call. I reach out to the handyman. When did call and was a no show. I call Choice 3 times to get them to understand the handyman was not responding. They call him. Said he would call back. I finally told them get me someone else. They did not have anyone. I found the best plumber our. Yes Choice approved it. I had to pay the plumber. Choice will reimburse me. I think they should pay the plumber and me pay my copay. I will not recommend Choice to anyone.

The technician who came out to our house was extremely helpful and polite. He was on time! And although the problem was not an easy one to diagnose, he was quick and skilled with his services. All in all a great guy and one I would love to have back in my house any day.

Blower quit. Smoke alarm went off. Called Choice. The repairman was here in a few days. He got to it. Knew what to do. He'll get back to me with I think a motor, maybe something else. Whatever he thinks. Professional.

Kyle of KB appliance was thorough, professional and timely. I recommend you use him as often as possible. The last technician you sent took forever to make an appointment and installed a used ice maker which quit working within 2 mos. Since it was after 30 days I had to pay twice for same problem. It would have been cheaper to hire a technician on my own. Home Choice needs to vet the techs and companies they utilize. I should have never had to pay twice for a simple fix.

My technician was very, very, very prompt and quickly fixed my issue and even showed me how to correct the problem in the future so I may not have to call someone the next time it happens. A true professional!

My furnace wouldn’t stay running. I submitted the claim late afternoon and American Comfort Solutions came early the very next day and quickly identified the problem and corrected the issue. William ** of American Comfort Solutions is prompt and professional.

I was a little skeptical at first if I would receive a new garbage disposal, and they would try to repair it. The technician saw that the disposal was 10 years old and was no longer usable. He replaced it with a new disposal. This renewed my faith in Choice Warranty.

Yes I would, I came back after trying another company. It took a short time for me to understand I made a mistake by leaving so I’m back and happy I made a good choice. I thought Old Republic was a better company but they didn’t tell me the truth about being a company that has too many reasons why they don’t pay for much.

Finally, my plumbing is fixed. I hired my own tech to come address a drainage problem. It's a great relief. Everything was done well, neatly, and very quickly. The blockage was outside of the house in the pipe leading to the septic tank so in the end my policy didn't cover it which was disappointing.

My experience so far with you guys has been excellent. I tell everyone that you guys are better than the rest, so keep up the good work. I like that you send emails with the schedule and time someone will be coming and so far all the technicians have been very friendly and very knowledgeable.

My tech called prior to arrival and was exactly on time for the appointment, which was great! He was very nice, considerate, and knowledgeable. He was also very thorough in examining the heat pump and took lots of photos for the warranty.

Our experience for getting started with this company was absolutely amazing! The consultant really took care of us as veterans and as people in general. He was willing to cross-check coverage and answered any questions/concerns with a great attitude. This company provides so much more company at way better prices than other home warranty companies. Thank you all!

This is the first time I have had a home warranty. This past Saturday morning I made a claim to have my garage door repaired. To my surprise, I had someone show up by 2 pm the same day to look at it. The guy from Topline Door was completely professional and courteous. He replaced the motor in 45 minutes and I was presently pleased. I also submitted a claim to have my swimming pool filter looked at which someone is to look at it on Monday. CHW rocks… Thanks.

i was given a amount of 191.00 to replace my microwave.. The replacement amount was not enough to replace the item. I purchased this warranty in good faith. I am 79 years old and brought this warranty in case be - I was not given enough replacement amount. Very disappointed. Will cancel this account.

On my first case as a new CHW customer I received extraordinary service. I opened 2 work orders and the contractors were assigned immediately and both repairs were completed 2 days later. The technicians were professional, experienced and right on time. The work was great and I couldn’t be more pleased. I’m off to a great start with CHW!

Plumber told Choice the disposal needed to be replaced and Choice said NO! I’ve had Choice before at another house and never has a problem! I will be looking to go with another company! You take my money but I service!

My central heating system broke down causing carbon dioxide to leak into my home. CHW denied my claim. It's been 25-50 degrees ever since my unit broke. My home is cold as ice. I'm an elderly disable citizen plus a widow. I've been with CHW for several years. l need help plus some heat in my home that's why l bought warranty so when my appliances break down l could get them fixed or replaced. l don't remember them saying age of items needed fixed or replaced. All l want for them to do is fix or replaced it with better system. l didn't break system. This happen thru aging. I'm asking again could you please do something to help me get some heat in my home? I'm 67 yrs old, permanent disabled, living on small social security check that don't pay all of my monthly bills. l hope none of your elderly family ever need help and can't get it especially if they're paying for services that won't help them.

People on the phone were courteous and helpful. However, the ** of "replacement". We have a $10,000 refrigerator that went out and they will "replace it" with a $900 refrigerator. "It is of same or similar size." Why wasn't I told that in the original sales pitch? As soon as I receive the check for my "replacement," my policy will be handled. I wonder, will you replace it for the 10 cents on the dollar you replaced my fridge?

Our furnace has been working very well since we moved to this house 6 years ago, but now and suddenly, the heating system isn't running properly. Thankfully, we have our home warranty with Choice. I called them, and the technician scheduled to come out the next day.

The guy was extremely helpful and nice. I've had two other technicians to come out for the same problem and say the thing is fine when it is clearly broken. He actually dove in and looked at it and fixed the problem.

The phone call made it easy to set up for my repair. Just praying it will get fixed soon. Because the last company took forever and I went with Choice Warranty because I was told they get thing done in a fast and timely manner. And if they do what they say they do I'll be a happy customer.

Choice Home Warranty denied my claim. CHW sent me an email stating that an explanation for me to refer to my Terms and Conditions Section C; however, I meticulously and keep all of my documents and I reviewed all of my documents and I have NO document that lists Terms and Conditions of what CHW is NOT responsible for systems not listed under terms of service. I have had CHW for several years and now find they do not cover an important built-in kitchen cooking equipment item. What is the use of spending several hundred dollars each year if items are NOT covered.

I only have the complaint of calling for service on my appliance three different times within a year. I’ve paid 2 times for service fee. My refrigerator is having same issue and is damaging my floor with leaking. Meanwhile, my refrigerator is not being replaced. I was told that the service person has to put this in as a reoccurring issue but Choice sends out different companies each time and give no history of previous issues or repairs. This is a negative for the company. If it is about insuring, then the company should insure and not try to go the cheaper route each time. A replacement would have given about a 10 year warranty from the store purchased from. This would keep me from calling for 20 years at least about the appliance. Why is time and money being wasted on repeated issues. It makes no sense. It’s cheaper to replace than to keep going through the same cycles and the customer in turn is happy. Think about it.

I was almost signed up for a 13-month plan online this morning for $610 with $75 Service Call, but decided to call in and spoke to a live agent. It was very fortunate for me to have Mr. Lawrence ** and he was that agent. With his professionalism and recommendation, I went for a 42-month contract with $65 Service Call for a much much better cost saving contract. Many thanks to Mr. **! Best regards, HMN

Choice Home Warranty is very good. I would recommend them to anyone. When I talk to them they are very professional. When they send someone to your residence they are always on time. They deal with good companies. I am very happy with them.

The light under my range top microwave wasn't functioning. The tech came by, and quickly diagnosed that the bulb socket was damaged. He ordered the replacement part and I received a text from the service company that the part would arrive in 2 days, and they scheduled a follow-up.

Technician was GREAT! Knowledgeable, courteous, on time and explained everything. I’m not satisfied with getting $246 to replace my dishwasher. You cannot replace a dishwasher for $246!!!! And besides that it’s e-cards to Lowe’s!!! So if you could find a used dishwasher from someone I can’t buy it because they want cash not gift cards. So I am FORCED to buy a brand new one from Lowe’s that I can’t afford because it is more than $246 dollars. My husband is disabled. We are living on my income and there is NO wiggle room for a payment…That is why we got the home warranty. In case something happened it would be covered. Biggest scam ever!

Choice said the water heater isn’t covered, only the components of the water heater! I will be changing companies! I’ve never heard of such a thing! I’m paying for service and I can’t get service! Contact them at your own risks!

Technician was prompt and knew exactly what was going on with it and was very nice. He was very knowledgeable about the units and gave me some good advice on the different brands and how they operate..I would use them again.

My problem is with CHOICE as they closed the account and are now sending a electrician who I requested from the beginning and expect me to pay another $45 to fix what the first person didn’t fix who I paid $45 too. I don’t understand this situation and I will be calling today and complaining.

This review is regarding my previous claim for electrical issues. I place my claim and the electrician never called nor showed up. Please check my past claims to review. I will be placing another claim for electrician service once this issue is addressed.

I am very pleased with the service provided by Choice Home Warranty. The service was prompt and the technician was courteous, professional and knowledgeable! I saved approximately $400 using Choice Home Warranty and highly recommend it. On a score of 1 to 10, I rate them a solid 10!,

I think the product is just fine and the rates are competitive, so I purchased the warranty. I did so despite your agent's relentless upselling - I knew what I wanted and would have liked the extended warranty, but I just could not afford it, but he kept trying - putting me on hold and finding another "better offer". I get you folks are paid by commission, but if you just come out of the box and explain all that you have - all of it - it would not have been an unpleasant experience. Remember: I bought the insurance DESPITE your hard sales pitch, not because of it.

Microwave repair. Extremely disappointed at the outcome of my service Kyle. My microwave cannot be repaired and needed to be replaced. Although the contract states that Choice is responsible for replacing and installing a new microwave, I was told that I had to pay for the installation myself. Very disappointing and requested a check for replacing the microwave. I put out over $1700 for this warranty. If I had known that this would be the outcome I would never have chosen Choice Warranty. I am in the process of looking for another company and I will ask for my money back. The case manager that I spoke with was not at all helpful and was actually kind a rude.

I purchased this coverage approximately two years ago and have had 3 claims. First was for a garbage disposal. IT was not covered because they said that part was not covered that was actually part of the disposal. 2nd claim I had to wait 3 months for them to fix our grill. The first technician they sent replaced a part and it worked for 4 days. They sent a second tech out and he said the part was improperly installed by the first tech and he could not fix it because they didn't carry the part. We ultimately found our own tech to fix it which took a month to get reimbursed.

They really helped me save money with both properties. I just hope they are good as they say. I will be starting my contract In April 22 so we will see if they have the service they say. So far so good.

The claim was handled promptly. The repair technician appeared almost immediately (less than 6 hours). Diagnosed the problem and ordered the parts needed. I am very pleased with the quality and efficiency of service I received through this company. Thank you.

I spoke with Yon and he was wonderful. He answered all my questions without getting annoyed because I had quite a few. He went over the plan with me and explained everything carefully. It was a pleasure speaking with him.

We contacted Choice and had a fast reply and appointment for the repairman to assess what was wrong with our 15 year old microwave. A couple days later he told us being that old and having a cracked door and major part damage we will probably have to get a new microwave instead of repairing the old one. We are now waiting on you to let us know what our choices are! One does not realize how much you use a microwave every day! There were valentine day sales but we miss them!

Tech communicated very well and when he arrived quickly found the issue and repaired it. He communicated and explained the root cause of the problem with my air conditioning unit. He checked both inside and out. He addressed future concerns with the air conditioning system.

I was having issues with my garbage disposal, so I called to file a claim. I was able to do that via the automated service, which was very convenient. My appointment was scheduled for the follow day! The serviceman had great customer service and communication. I had an excellent experience with my first claim.

Very quick and efficient. C- Mack Electric arrived early and completed the job in 20 minutes. He knew what tests to do and found the problem and corrected the switch. Very professional, prepared and knowledgeable. Nothing else to say, would recommend the firm and use them in the future.

We had a leaking bathtub faucet and called for service. Choice was very prompt and helpful in getting us an appointment with a plumber. He has not been here yet. Appointment is for Monday. We were pleased with their promptness in setting this appointment.

The technician was very pleasant on site and told us one of the parts can’t be ordered anymore because they stopped making it. He was going to call us back on Monday to let us know what Choice Home Warranty was going to do. He didn’t follow thru. This was on Feb 5 after I had called Choice Home Warranty on Jan 17. I have have multiple appointments with multiple changes and now the current appointment is Mar 4. I need a dryer that works!!

I went online at first, but I thought the cost was too much for me since I am a single senior. I have a ranch house that I have lived in for more than 13 yrs. and I was dreading the cost of repairs. I received a call the next day from Justin M. and we went over the cost with several discounts, which made the cost more interesting. So far so good and I will tell my family and neighbor about this warranty,

I've been a customer for several years under your old plans that have a ton of exclusions. I haven't always had the best time with you and felt like I was wasting my money but kept my policy in case of a major emergency. I was told at one point that I was grandfathered into the rate and co-pay in order to keep me as a customer and that wasn't true. I talked to several salespeople in an attempt to get price worthy of a longtime customer and they were mostly less than helpful unless I paid the year in full because of some quota I'm sure.

I received excellent service for my washer. The technician was professional and Choice Warranty is replacing my washer. I highly recommend to family and friends Choice Warranty. I am very pleased with the service. They are prompt and there’s no longer waiting for service.

Great experience from start to finish. Request was filled within an hour. The company that was sent out called to confirm, text me when they were on their way, called when they got here, repaired everything quickly and even told me my garage door was open. Would recommend both Choice Home Warranty and the company they sent out.

A young man from Choice called while I was looking at the plan.. He explained everything to me, he made it so much easier for me to make my decision and he was very informative. He also gave me a discount and offered different ways I can save money depending if I paid monthly or yearly. I have a sense of security with this plan.

Dominic took my info and within 30 minutes I got a call from a company to do repairs to my garage door. Process was fast! Dominic was courteous and efficient. I am impressed with the ease of filing a claim.

My water dispenser stopped working and could not be repaired and they no longer made the door. I was told they would not replace the refrigerator because it still kept food cold. Even though contract stated all components covered except for internet or audio/visual equipment. They did not honor their contract.

Ice maker was leaking and Norman came to repair and ice maker had to be replaced. Thankfully he had the part with him and did not have to come back to make the repair. I would recommend Norman for another repair.

Aldens Air and Appliance Repair came to our house to repair our Microwave that was broken. The technician repaired the problem and was on his way in about 1.5 hours. Microwave works fine and we are happy to have had Choice Home Warranty.

The technician that serviced my boiler, he was so awesome, after the service he performed on my boiler it was like brand new. Would recommend all, to get your warranty. It is well worth it. I'm a very happy customer.

He was great, funny, love his job and know his job description well. Very people friendly. You need to have more people like him in your company. Thank you for such a great experience, especially under the circumstances. Would definitely recommend him to my friends. He has a great personality.

I just purchased a Choice Home Warranty at what I thought was a fair price. I initially wanted to pay monthly but the person I was dealing with talked me into paying for the 13 months up front for a better price. Which is fine but then offered me a deal for 3 1/2 years coverage and when I turned that down he became somewhat pushy and condescending asking me why I didn’t want that coverage.

I experienced an issue with my refrigerator temperature controls. My refrigerator was intermittently turning off, causing the fridge and freezer to malfunction. The technician was extremely knowledgeable and managed to diagnose the issue in a single visit. As of now, the issue appears to have been resolved.

I'll keep this short. The service is awful. First, make sure your appliances don't break because they'll look for any reason not to cover you. Second, don't expect them to keep an appointment time, they don't. Third, don't ask for a refund it won't happen, they'll say they're refunding you but it never happens.

The tech was knowledgeable, on time and stayed in contact with me throughout the day. CHW had a clause that refrigerator hinges are excluded from warranty. After appealing the decision CHW set up a phone meeting with Jade D. 2 days later and we came to an agreement suitable to me and CHW. I really appreciate Jade D's professional manner and her ability to talk through the issue and reach an acceptable resolve. Thank you Jade D, 5 stars.

For the last 3 years Choice Home Warranty has done nothing for us. Not paying for anything. Had to go to motel 3 different times because it wasn’t livable to stay in house till a repair men came. You are a poor excuse for a warranty company. I going to the BBB to file a complaint.

Extremely patient, courteous, professional, knowledgeable, and most of all helpful. Carolyn reinvented my trust in Choice Home Warranty with her understanding. I was very upset after my claim was denied. I was ready to request a refund for my warranty that was renewed this month. However, after talking with her and hearing her proposed compromise, I was completely satisfied.

He came out earlier than the appointment so he could help get it repaired and found the problem and ordered the parts so we could get it repaired asap. They did a very good job and he is returning next week to complete the job.

George was very nice and professional. I was very impressed. He knew what the problem was immediately. He will be back next week to put the part in. He ordered the part and it was delivered to my house. Process was great‼️

We have been without hot water for going on 4 days now. Submitted a claim on Tuesday and still haven’t moved forward with getting the claim submitted. I’m very disappointed that they sent a company that definitely seems unqualified to fill the order.

He was timely, professional and knowledgeable. He stayed until he was confident the issue was corrected. He did have to go find a part to complete the fix. He came right back, installed it and was ready to go. He was quick and kept us well informed.

Our HVAC condenser located outside, 10 years old, needs replaced due to normal wear and tear per the technician...Choice Home Warranty has denied the claim due to rust and corrosion...the condenser, made of metal, located outside in a home at the beach, of course it has rust and corrosion, but the normal life expectancy of a condenser located at the beach is 8-12 years...ours lasted 10 years, yet claim was denied...very disappointed with how this claim has been handled, along with several other denied claims with Choice.

The technician was very friendly. He was more knowledgeable than the previous technicians that have come out before. He took time with me and you can tell he was thorough and not in a hurry to leave. He took pictures in sat down to carefully submit his paperwork making sure he was efficient. I would definitely recommend this company again. The previous company didn’t spend near the amount of time on the job.

I am glad they answer the phones. They are sending out mostly reliable repair people. The last one I had was fantastic, the one before not so much! I hope they continue to work with the desired technicians so they stay with Choice.

The service technician was very professional and respectful of our home taking care to leave no mess and wore protected footwear to not track in anything from outside the home. He kept me informed along the reason for the problem and made the repairs promptly.

The technician was very courteous and very thorough and checked out everything and it’s working good now but he let me know that it’s getting old and it’s probably on it/lake which I’m glad he was honest with me. I’m happy with the service that I received. Was still use it all along. Thank you.

I tried for two weeks to file a claim on a leaky refrigerator. I used the callback feature because the hold was so long. I never received a callback. I performed this method every other day for two weeks. I finally held onto the line for over an hour to speak to a representative. Upon speaking to a representative I discovered that Choice had failed to register my email which would have allowed me to file my claim online even though I had filed previous claims with you. This neglect to set me up as a client has caused my inability to file a claim in a timely manner which as cause major damage to my wood floor. I am requesting a claim for my floor be open to repair the damage.

Repair men arrived on time, very knowledgeable, diagnosed the problem. They left to contact you. I am waiting to hear back. I still have leaky faucets and I await resolution of this problem. It is taking longer than it has ever taken with my old home service.

Choice Warranty sent me an email with day and time. The schedule was 7:am to 11:am. Central Heat and Air LLC called on Thursday advising me what time I should expect the technicians. Apparently Choice Warranty hadn't confirmed this schedule with them. I had canceled plans I had thinking the technicians would be here based on the time in the email. PLEASE CHOICE WARRANTY VERIFY THE SCHEDULE BEFORE SENDING OUT EMAILS WITH A DAY AND TIME YOU HAVE.

Couldn't have been happier with the prompt reply from Choice Home Warranty and the service petite by Volt Appliance was certainly efficient, but I was somewhat disappointed with the service time of day. I wasn't thrilled about coming into my home at 7 PM.

The owner of the company came on Wednesday and assessed my problem. He said that I should replace my new faucet because it was not one of the major companies and he didn't have parts to fix it. So I bought a new faucet and today another technician came and replaced a gasket and installed my new faucet. He was very polite and professional and even swept the floor when he was finished. It was a good first experience with Choice for me. Thank you!

Call from Eli was very professional and explained everything. Another salesperson I believe his name was Colin tried to sell me ADT security system. I told him I was happy with SimpliSafe and he started to raise his voice and if you like being monitored by a company that will take 15 minutes to respond, and I told him I was happy with them and thanked him for the offer. I would like to think we got disconnected but I really feel like he hung up on me. VERY RUDE! I thought to myself why would I want to do business this this company and felt like cancelling my NEW Policy with CHOICE, but it would not be fair to Eli.

Very pleasant and informative process. I received the coverage I needed at a fair price. Where can I get water line (house to meter) and sewer line coverage. Please do not make a pleasant experience turn obnoxious. Unless you want the policy cancelled.

We are 3rd yr new homeowners and all factory warranties and extended warranties are now running out. This lets one payment annually do for all services. Looking forward to the experience. The representative that contacted us was very knowledgeable and eager to help.

I moved to CHW after being disgusted with another home warranty company. They failed to provide ANY experienced techs. They were all poorly trained and uninformed. I paid so much more monthly, as well as per service call, yet got so much less covered. CHW has provided excellent service, always in a kind & professional manner and they abide by their agreements. To date, we’ve gone through CHW for our kitchen fridge repair (compressor), garage upright freezer (fan), leaking tub pipes in the upstairs bath, and it looks like we’re going to have to file a claim now for our dishwasher. Ugh! When it rains …! But I completely recommend CHW. We are covered for almost everything, including our pool pump and heater. Hoping they don’t drop us for all this bad luck we’ve been having lately.

I made my first claim today. Handled very quickly, very efficiently and had a vendor call me same day. Very happy with my plan. I chose to get 3 years of service which reduced the price significantly. Peace of mind is the result.

Repairman was very helpful and patient. He took his time to find out the cause of my problem and to solve it.. Very professional and knowledgeable. I was happy he was able to come the day after I called to repair my washer.

Waiting for parts and scheduled repeat visit not as soon as I had hoped (maybe waiting on the parts?) but the technician was knowledgeable, respectful and friendly. Will review again after the problem is fixed. This was just the assessment and couldn't be fixed without new parts.

I was happy to get rid of little but important problems that I had in my plumbing. Thank you. Sorry that I got confused with my deductible. I thought they were charging 5.00 more dollars. I called your office and the lady told me that it was 65.00 but I was sure in that moment that it was 60.00. She was right.

The technician came, identified the issue, then applied the fix. The next day I thought the issue has not been fixed so I called him to come by to take a look. He re-inspected but did not think anything wrong. He then explained how things should work and asked me to call him again, if I think the issue still there. At all times, he maintained his friendly and professional manner.

No heat since last night, appt scheduled for tomorrow. Wanted appt today, but could not accommodate. Another cold night. Would've given 5 stars if they could have worked us in today. We're in our 60s so heat is very important in the wintertime.

Only minor problem was that there was some mixup in the address our repairman was given and it was only after I called him to find out why he hadn't shown up at our appointment time that he was able to get the correct address. He promptly came out right then and was able to repair the electrical problem quickly. Good job overall.

Everything was Great. I made the call and the technician showed up when promised and did the repair quickly and was very friendly and professional. I'm so glad I had the home warranty for my home. Thank You very much.

The contractor was great, but I didn't receive the email from Choice about the appointment until 6am the same day. More advance notice should have been given. The contractor called me at 8:30 to say he was on his way and I had no idea what he was talking about. Thankfully I had not yet left for work, so it worked out, but more notice is definitely needed.

I had Consumers Energy for years and switched to Home Choice. First claim seemed so easy and they were so prompt to address the issue I have to so for anyone who wishes to switch give them a call. You will not be sorry.

Smooth Process-Brett was extremely helpful and I would highly recommend Choice Home Warranty. Thanks for making the process so easy Brett! I look forward to recommending Choice to others looking for a quality company. Thank You!

My first experience with Choice after decades of bad experience with my previous Home Warranty Company. I was skeptical after initiating the process online Tuesday Night. Wednesday Morning I was shocked when I saw an appointment was schedule already. (With the old HWC, I have had to wait on the phone for 30 or more frustrating minutes discussing problems with foreign personnel--follow-up phone calls were needed to schedule a visit.) The CHW tech showed up early to fix my garage door opener. He discussed the situation of the broken door spring with his authority and within 40 minutes the job was complete. The process was quick and painless. Best Ever--Thank you.

We put in a claim and got an almost immediate response. A technician was at our house two days later and checked for a whining noise in the furnace. He didn't encounter any problems and stated the furnace was ok.

Technician quickly diagnosed the problem with my heating and was able to get a needed repair part in one day. Also, Choice Home Warranty response to my report of my problem was incredibly quick and professionally handled. I could not be more satisfied.

Phil was very on point with his knowledge of the product you sell. I have had Old Republic for 13 years and grown tired of them not having a service provider available to make repairs. Per Phil you have a large contractor base in the Charlotte NC area.

My furnace stopped working Tri-City was dispatched & I did not like their work ethic. They had to "order" a part & left me in the cold for a week! A couple of days it quit and I requested EMS Services, technicians were great but it took 3 trips to finally fix problem. I hope it doesn't quit again.

Our heat has been out for 17 days, it took until yesterday to get a replacement system that would be fine if you had ordered the correct equipment. The heat pack you sent was would not fit in the air handler. Problem still has not been resolved we still have no heat.

The gentlemen that came out from Doctor Circuits Electric were wonderful! They were able to figure out the problem. Very knowledgable! They ended up having to go into the crawl space and fixing loose wires. And they helped me with an outlet box issue that I had no clue how to fix!

The plumbing tech showed early last Sunday to look at our water heater that was not functioning at all. He took pics, sent them to his boss and left. The following Tuesday he gave me a call and said that CHW asked him to return here & reset my system at his expense. He did not because I had already done that on my own. He said they were likely to deny my legitimate claim if that didn't work. Why they didn't suggest that while he was here on Sunday, I have no idea. I still haven't received any response from CHW on this claim and yet, here they send me a survey. Today is Thursday. They may be cheaper than most, but CHW is not worth the hassle as they have denied multiple legitimate claims or didn't cover the full cost of repair in the few years that we have had accts at 2 different properties. And I still have no idea what their decision is for this claim.

My claim was solved quickly. The technician they sent were very knowledgeable in what they were doing. The problem was fixed in the same day. I am very happy on how they solve my claim. I highly recommend this company as your home warranty.

The technician did a good job but we had to call him back because the toilet didn't stop running. Then we got a message from CHW stating that they would not cover this service call because it didn't fall under the guidelines of normal wear and tear. I am appealing this decision because I am not sure why a toilet handle coming off in your hands doesn't equate to normal wear and tear.

San Tan Plumbing fixed it the day after I made a claim to CHW. The technician, Trevor, was friendly and fixed the problem within 30 minutes. I would recommend the company. If I have another plumbing issue, I will request San Tan Plumbing again.

I couldn't be happier with the service that was provided. Both the Technician and the Owner of the business kept in-touch with me during the entire process. The Technicians knew what they were doing and they were very efficient. I would highly recommend them for your HVAC needs.

I filed a claim online and within 5 hours the job was completed. The technician was kind, informative and very efficient. My neighbor is trying to get things fixed at her house and it is taking weeks to get things fixed, if she can even get them on the phone. It was a perfect first experience.

I love Choice home warranty. I have had very positive experiences with all my claims. The tech that came from Mikey Spin Dry was great. He found the problem and will be back to repair it, Michael himself kept me posted. Excellent service. I don't know what I would do without this warranty.

The Company, Aquatime Pools, sent was absolutely wonderful. Staci the office person was so helpful and polite and Greg the tech was also helpful in explaining the problem and process in what is required to fix the pool. I would recommend this Company.