Choice Home Warranty Reviews

Plumber walked in, looked at the job and said it wasn't covered by my contract. He took the $65.00 and said he would come back and fix the problem. He never came back. Had to call another plumber to fix it.

I was able to get connected to rep quickly. Person was able to understand my needs and set up appointment. She was professional and polite. I was connected to a company and an appointment was set up for next week.

Microwave turntable would not turn and rep Steve ** was here yesterday and had to order part. I was very pleased he was educated on Bosch appliances. Now I will wait 5 to 10 days to get part and then he will be back to install.

Speaking to Tracey was a pleasure. She was very personable, professional and answered all my questions completely. Seldom do I get a sales presentation of this caliber. A good idea would be to put her in charge of sales training. She is a real "keeper".

Mark was wonderful, professional and caring. He sought to understand my situation and worked fastidiously to solve my ongoing problem. No other customer service representative did this. He’s an asset to your company and no doubt he’ll be a rising star at CHE.

I have had Choice Warranty for a number of years and over that time I have found them to be a very reliable. They are fast with service when an appliance breaks down and if a unit has to be replaced they ensure that you get a suitable replacement by offering you a buyout. Most companies do not do that and all it cost is a few extra bucks to get a replacement of your choosing. Will continue to use them.

Service tech. was helpful and eager to do a great job. He used plumber's tape to temporarily correct the problem with our recurrent shower faucet slippage and leaking problem and indicated that he would look for the Kohler part that was worn and causing the recurrent problem. Until that part is replaced, we anticipate that the problem will occur again. We do not want to be charged again, because the problem has only been temporarily addressed.

The person that I spoke with was very helpful and considerate of the situation. She helped calm down my anxiety about the situation. Very appreciative of her understanding and helping me out. She helped to calm my anxiety over this situation.

Updated on 5/9/2022: Response to claim timely. An appointment for service was done within 3 working days. Steve with All Pro Appliance Service was very knowledgeable and pleasant. Parts had to be ordered but that waiting time was reasonable. Satisfied with the results of the claim handling.

Chris was GREAT!! I would recommend him anytime. He was trustworthy, honest and thorough. He called 30 minutes before and he was here on time. Did the job and gave recommendations for another? He did not try to beat me or the company. I really did appreciate that.

This is the best home warranty policy that I have ever had. They are so quick to get someone out to service and the service companies are very well qualified to do the work. By far better than the two previous companies that I had contracts with. I have been a homeowner over 30 years and would never be without this protection and I will not use anyone but Choice!

The young man send was very knowledgeable and helpful. He fixed my bathtub water lever and submitted paperwork to replace my 10 year old water heater. Would highly recommend them. On the down side I put in for three items to be addressed and wound up having to pay the $65 twice for the servicing of three items. Apparently the hot water heater was on a separate ticket. Waiting to hear back from them on when replacement will be done.

Contacting the company to schedule service went smooth but for service to be render and items repaired has has not happened. The contractor for the range has come but to complete the job for parts takes too long. The ceiling fan guy is waiting on paperwork from your company.

Awful, insincere, could care less! Stay away from this company, they are Sharks in the home warranty industry. They will have all the excuses as to why they can't cover a problem. Shame on me for continuing to call in a claim, I just assumed at some point something would be covered. They are experts at finding ways to deny or request information for "further review", which isn't attainable. You have been warned....

The technician was prompt and knowledgeable and respectful. After his analysis he let me know what to expect so not to leave me in the dark. I don’t know what else to say except if I ever have issues with refrigeration I’d definitely contact them again.

I have called on Monday morning that my water heater is leaking and a technician came the next day to get all the info and pictures to send to CHW. Claim was approved for water heater to be replaced. Here it is 5 days later and still no reply.

Technician was very professional, and knew exactly what was wrong. Immediately replaced worn out piece. The air conditioner started working right away. He was right on time also, plus he called to inform us when he would be here.

Tech that came out was great, but Choice was not. My stove stopped working. Based on the tax feedback, choice decided to replace the whole unit. They offered me about $390. You can't find stove for that price. After several days of waiting for someone to call me back, finally spoke with my case manager. You had the wrong details for my stove. But even with the correct information, the best you could do was $490. You still can't buy a gas stove for that price. And shame on me for maybe not asking questions about the full contract. But apparently you will only pay for a product that is equivalent to but not the same is what I have, and you will pay the wholesale price that you have negotiated with your vendors, not the price that consumers have to pay to buy a product on any given day. Which means I am short $500 to buy a new stove and I still have to find and pay someone to install it.

Technician scheduled to arrive between 11 and 3, showed up around 1 which is unusual for my luck. He fixed the problem right away and was gone. He was very polite and knowledgeable, went right to work, couldn’t ask for anything better.

Great service and knowledgeable. Plumber took time to analyze the kitchen sink clogging and slow drainage. I would highly recommend this company to resolve any plumbing needs. Plumber was on time and was able to resolve the problem quickly. Excellent!!!

We had several issues occur at once - disposal, refrigerator and washing machine. I completed the form online. Technicians came out the same day. Highly recommend Choice. Extremely responsive. Service people are very friendly, quiet and get the work done right the first time.

Will know better about repair in a few days but it looks like he did a good job. Very knowledgeable and personable. Thanks Justin. I would definitely call for him if the need arises. I don't know what else I can say but a good job. Good job Nick.

Custom Service person I spoke with was very knowledgeable, professional, friendly, was great with assisting me with my HVAC. Took the time of explaining to me the process for this particular repair. Again I would most definitely recommend Choice Home Warranty.

I will ask CHW to be fair to me who have been a customer for a number of years! The CHW technician diagnosed problem with my circuit box which actually had been diagnosed by a reputable AC/electrical co. Here in ATL already because the AC kept tripping. The CHW tech informed me that the circuits were burned throughout the box and for that reason the box needed to be replaced which Aces Electrical alerted CHW to. The diagnosis was made on Friday, 4/22. It took CHW until 4/27/22 to render a decision of denial for a reason, water damage, completely different than what tech stated above. The tech continues to deny that he saw water damage. He thought the claim would be approved. Although CHW claimed that it took them days to notify decision due to needing more pictures, Ace Electrical never came back to inspect the box nor take pictures. So there were no additional pictures. Neither had any water damage been identified!

I am so glad that I have Choice Home Warranty. Choice Home Warranty has saved me thousands of dollars over the years. I have appliances replaced and repaired because of the excellent coverage that I have with the total plan. Choice Home Warranty is highly recommended if you are a homeowner.

First time using Choice Warranty. The request to fix my dishwasher was immediately responded to and the technician sent to do the job was very knowledgeable. He described what caused the issue, fixed it and even offered to sanitize my dishwasher.

Technician was professional and did a good job. He was done quickly and had part with him so only one trip was needed. He even gave me advice on how to keep my AC units running better with more efficiently, and ways to save money with the AC unit and heat.

Hose Bibbs in Warranty is not the same as a plumber definition. Hose Bibbs-as defined by The Backyard Pros, as an essential bit of plumbing that most homeowners expect to have on the outside of their house. Located on the side or rear of the home, this faucet makes outdoor fun and gardening easy and convenient.

Akeem assisted me today and was extremely helpful. He resolved my current issue. I was very satisfied. Jerry with Home Care Appliances is very thorough. Excellent customer service! Keep him as long as you can. Hard worker. He was very reassuring they would get the problem resolved.

Cynthia was very well versed in the options available. As being a senior person, and disabled I can not do regular maintenance. I worked as an auto tech for 35 years, so I used to be able to do almost all my own work. Cynthia was able to guide me thru a fixed income policy. She was able to answer all my questions and still got me a great deal as far as I'm concerned.

We had a circuit breaker that was out BUT showed on. When he came he fixed that and also the garbage disposal outlet that went crazy during this episode. He was very professional, efficient and polite. He is a very good electrician to have on your team.

I put the claim in at 6:43am and didn't see a contractor until the next day. I went a day and a half without a kitchen sink. American Shield gets you a contractor right away. They need to get a least a few more contractors. Thankfully, it wasn't a heater or air conditioner. The people I talked to on the phone were very nice and professional. I've been with the company for a while. I'm glad I don't need them for more serious claims.

The first plumber never showed up at my house and never communicated with me prior to the self-cancellation. It took several days to locate a substitute. He showed up on time, explained the problem, took the necessary pictures, and replaced the flushing mechanism with professional competence, efficiency, and courtesy.

Called at 8am Today and was told a manager would call me back, it’s now 5pm, great service I think not! I not sure what else to do to receive a call back. Obviously you feel that I’m not worth the time. Maybe I picked the wrong warranty company.

The man was good and he was very courteous. I was very happy with his work. He was very fast and did a good job. He finish his work under a half a hour. The repair company made a speedy appointment and it was made.

Representative that assisted us was very professional and helped us put the quote together and we opted to new policy with Choice Home Warranty. Looking forward to great experience with CHW over the coming year. Thanks for your assistance in getting us set up with our new home warranty

Technicians were on time, knowledgeable, clean and respectful of my space and time. The repair was completed in less than thirty minutes. I would recommend this Choice Home warranty company and Safa Garage Door to anyone! I've just renewed my policy for an additional year!

Adam was very nice and professional. Be happy you have him as a employee.. He spoke with understanding, and if what he said his sales will follow him. So now we hope all goes well. And we will tell our friends on the service

Quick and efficient service. Very quick to respond and we do not have to wait as long for service. I would recommend this to family and friends. This warranty has helped me and my family for the last 6 years.

The repairperson..."Eric"...was very knowledgeable, courteous, and helpful. After accurately diagnosing the problem he then was informed that the faulty "Motherboard" was no longer made or available. Your company then offered me a very acceptable buyout dollar amount for my LG washer, which I accepted. I was then told the sum being paid to me will arrive within 30 days of today...4-28-22.

Choice Warranty was very prompt with my claim providing all information needed without me having to follow up. The job was assigned to Sassaman, tech Anthony did a excellent job, explained all work performed in detailed. Would highly recommend. Thank you.

The customer service rep (Leslie?) was very helpful and concerned of my needs. She took accurate information of my issues and assured me I would be contacted shortly by a repair company. This is my first time using your service so hoping for the best experience! Thank you!

Filed a claim concerning my garbage disposal. Received email confirmation and had a tech assigned within 36 hrs. Everything went very well. I have a greater peace of mind knowing when I need their assistance, they are responsive to my needs.

My sink was backed up and CHW dispatched Anytime Home service and they came out and cleared the clog within minutes. KC was the technician and he did an excellent job. Thank you KC. I will definitely recommend your business to everyone I know.

We had problems with our dishwasher. We called our home warranty and the same day had an email scheduling an appointment. The repairman was very knowledgeable. We were very pleased with his evaluation and remedy. We heartily recommend Choice Home Warranty.

Other than the automatic system I got a real live person and they were very helpful. They answered all my questions. The accent was a little difficult to pick up but we got through it. Overall The representative was very helpful.

Called to service my refrigerator that had the interior lights out. Everything was done on app & such a breeze. I got my appointment initially set for 34 days later but they contacted me & stopped by a day earlier. Technician was a nice professional gentlemen. He took picture of what was wrong & had to order the part. He will be back in 3 days to finish the job. Overall everything has worked efficiently up to now. Very happy with service. Thank you.

My dryer went out and my A/C was not cooling. I called CW to submit two tickets and was told I would receive a call within 24 hrs. I actual received a call from the tech for my dryer the same day. We scheduled a time and he was on time to look at my dryer for two minutes. He stated, "CW is not going to fix it and going to offer you money purchase another." He was correct. CW gave me $335 to replace (2009). Now the A/C tech did not call to inform he was coming but, I was home and expecting to wait all day for the Dryer repairman. The Tech was awesome. They fix the problem and my A/C is cooling. Thank you CW for your quick response and the Techs who came out. I purchased a new Washer/Dryer and have cool house. Let me be clear $335 did not purchased a dryer.

I have been with Choice Home Warranty for a short period of time and there has been excellent response to the claims I have filed. I highly recommend this company if you are looking for a home warranty company. I am also happy with the low fee of $65.00 per claim.

Omar was very thorough with his plumbing skills and he knew the issues immediately after seeing and was very fast. He also cleaned up well after he was done fixing the issue. I would definitely recommend Omar to any knowns looking for plumbing services. He arrived within the appointment window and was very professional.

Walt

Orlando came to my house on time and was able to fix the problem extremely quickly after another tech could not. He messaged me the issue and a description of what he did to fix it. He was more reliable and capable than any technician we have had so far. Thank you Orlando.

As was my first experience when the technician submits a claim this department looks for any way to deny the claim, twist words or even flat out lie. Then it’s like pulling teeth to get with anyone. If you cannot get with a escalation representative for a week or more then you need more people and that speaks volumes how bad your approval dept. is.

So far Choice Warranty has been very good and has had all work completed. I have not needed a replacement as of yet. They have responded very fast to all of my appliance issues. The contractors have been very good.

Tech was thorough and explained what he did, very professional. Was able to come out two days after we filed our claim which we thought was very good time frame. He even was early than what our appointment was for, he called ahead and communicated with us. He didn't do anything extra that wasn't needed like some companies have done in the past.

The technician that Home Choice sent diagnosed that there was a leak at the evaporator coil and that it needs replacement and Home Choice did not approve the repair. Instead, they are opting to just add more Freon to a leaking system which does not fix the problem and will cause many more days of heat and mystery.

Got a call before service guy came. He was very professional and described the issue and fix in detail. It was a simple fix. Just a rusted clamp replacement. I am happy to say problem solved, washer not leaking anymore.

The last technician who was at my home said that he broke a wire in the cooktop and would need to come back to repair it. I have not received an email or phone call to setup his return to fix the problem. I hope I will not need to pay another 85.00 fee and that the repairman who comes over next will be able to properly fix my cooktop. Thank you.

I have heard stories from friends and families about home warranties. This naturally gave me pause. My experience with CHW since purchasing my policy last year has changed my opinion. The GK Technician was very professional and explained everything as he completed his work. I was advised of my alternatives in effecting this repair.

We recently had a starting problem with our dishwasher. Upon filing the claim, we were attended to the next day, by a competent repairman who diagnosed, and fixed our non-starting problem. A great prompt response, and overall service! Thank you.

The drain plug on the Pool Pump housing broke off and tried to drain the pool. It took too long to get the repair authorized because Choice had trouble getting their contractor to respond. My recent experiences cause me to conclude the Choice spends more effort trying to deny claims than in expediting them.

The process to make a new claim was very simple and I was notified immediately that it was filed. Also, it did not take long to get an appt confirmed. My only question would be “when and how do I pay the service fee?”

The technician showed up on schedule and assessed the situation and explained the procedure that he was required to follow. Choice home warranty emailed me and stated that I would be responsible for $300.00 but they didn’t give me a breakdown of what the charge was for.

Job was well done. Technician was very knowledgeable. He was on time. I am very happy to have Choice Home Warranty. I recommend this warranty to every home. Very affordable monthly charge. Yes very satisfied. I will never change my insurance.

My pipe in the basement that leads to the outside that connects to the hose. Burst on the inside and leaking into the basement and behind my electrical panel. Technician told me to take picture and text him. Now have to wait a week for an arrival. Have a garden. Guess things are not important to everyone.

This review is prior to the repair. We sent the request in and received texts stating when the repair man would be here. It was very efficient, they gave us the name of the company, and I have no doubts that the repair will be fine!

Two weeks after call and two technician visits, you declined to repair water heater? Poor response time left my family without hot water. You don’t keep your word. I subsequently purchased a new unit and installed it myself! Well you stole my money (85.00). If heater wasn’t broken I wouldn’t have contacted you. I didn’t need a tech to confirm what was obvious.

I placed my claim on Saturday. The appointment was scheduled really quickly. By Monday morning my issue was taken care of. The plumber came out, took resolved our issue, and allowed an easy payment through Zelle. Thanks Thelonious J for saving us from an even larger issue and making the transaction super easy!!

Plumber said I need thermostat and lower element. He would have to have tank empty. Choice said it was all maintenance. Will not cover any amount. I’m paying for something I’m not getting. Very disappointed. Do not want to deal with company again.

Gary the person that I talked to was very helpful in answering all my questions, pleasant to talk to. Explaining the warranty and the most discounts available. To me. Hope my experience will be as good as the sign up.

The gentleman that came was Haitian and very hard to understand. He seemed very nervous. I was able to remove the plug to my toaster from the outlet but the plug was damaged. I now have to have the toaster wired for a new plug.

My fridge began making a very loud buzzing. I called Home Choice immediately. That day I had an appointment set for the next week. Repair man was friendly, quick and informative and got the job done. Thankful I took out my policy. Fast and easy to use,

Tech contacted me for when I could meet him. Meeting and service call was a professional meeting. Tech was very knowledgeable about issue and took his job serious and done what needed to be done thorough and quickly. The problem was diagnosed and explained to me

I was with your company for years and only submitted two claims. They both were denied for the exact same reason. My AC had corrosion which was not true and nothing close to what the technician who came out here stated. The technician was polite and nice. I had no issue with him. My issue was with the customer service given and the reason for my claim denial. This was my 2nd time using the warranty in years and to be treated rudely and laughed at on the phone I just went and cancelled. What a waste of money for years.

The sales person was very professional and explained to me all the ways I could save money. He took the time to ask me certain questions like having a senior citizen in my house which helped me save even more money. I will probably tell other people about Choice Home Warranty.

Representatives Seemed as if know explanation. Was accurate and clear. Rep was kind and patient. Let's see if after I use service to further give more rate on my experience so I have no more to say at this time.

I placed an order on 4/21/22. The vendor never showed. After at least 4 calls to cust svc. I was provided another vendor who did come on 4/25 only to get from CHW that they denied the water heater claim. I had shut the water off to my home 4/ 21 so I spend days without water before being told I had to get my own water heater which I could have done 4/21/22. Why do I have CHW???!!! I did have my water heater replaced on 4/25 and filed an appeal to the claim. I don't recall the last time I received anything from CHW and had to fight for that. It is NOT customer friendly that you have farmed out your customer service to the Philippines and that managers do not have to speak with customers. Terrible experience.

I had an appointment within a few days. The repairman was on time. Fixed the garbage disposal quickly. Was friendly, didn't make a mess. I would use this company again and tell my friends about this company. I thought he did a good job.

Brandon demonstrated awesome customer service and sales skills. I was happy when he mention the veteran discount on top of the promotional discount. It is wonderful to know that Choice Home Warranty takes care of America's Veterans who have sacrificed for this country. Thank you!

Purchased home warranty. Very happy with the representative I initially talked with at the time when I purchased the home warranty. Next morning received a follow-up call and this representative zi was also very happy with. Both reps were very polite, informative, knowledgeable and patient. After speaking with other warranty companies we felt we made the right decision in deciding on Choice Home Warranty.

My choice home warranty is up for renewal. I received a call from one sales rep. We discussed my options and I agreed to renew and provided them with the date. I subsequently received another call from another SR and they wanted to know about my renewal I advised them it would be paid on the date previously provided. He got very pushy and wanted to know if he extended the warranty could I pay NOW, when I said no, he very sarcastically said "Well, we will call you back on Friday, goodbye." I haven't had to call for services during my first year, and I'm wondering if the service department is as rude as the sales team. I certainly hope not!!!! Not happy at all with the Sales team.

Was really happy with five star those guys are awesome. They did good work. Very kind and respectful. They sure knew what they were doing in fixing my plumbing problem. Your company is awesome. Staff was very helpful to meeting our needs. Was fast to respond to problems we were having. If you need a home warranty company Choice is the best. They stand behind what they say.

The representative charged me without my confirmation with plan and addresses. I requested to cancel the charges and send me emails regarding all different plans. I have 6 houses but he wrote 4 houses with wrong addresses. This is a not appropriate procedures.

Tech Jerrad was awesome! Incredibly polite and professional and thorough in his work. Extremely satisfied with Choice Home Warranty and 5 Star tech service! Highly recommend Choice Home Warranty, they have always gone above and beyond for me! Thanks for such a quick and excellent response.

Choice HW sent an electrician to repair my microwave back in Dec. and I didn’t have to wait long. My microwave was functioning after. Then I had another claim. My toilet is not flushing properly. Same thing, they sent plumber within 1-2 days and problem was taken care of.

Reported my dryer not working and within a day I received an appt confirmation for a serviceman to take a look at it and fix it. Very satisfied with the response and ease of reporting with CHW. Would definitely recommend.

I was helped in a professional manner and all of my questions were answered. The person who helped me enroll was very helpful with matching my coverage on my previous home warranty policy. Would definitely rate my experience in enrolling 10/10.

Inspectors were informative, friendly and answered our questions in a manner that we understood. We were pleased that they will also be the individuals who will be doing the actual replacement of our old AC unit and look forward to their return visit.

The experience was good. The technician was polite and answered my questions. He found the problem, ordered the part and set an appointment to come back to repair my washer. He said the problem was the motherboard needed replaced. I offered cash for the service call and he told me when he returned he would collect the fee and it needed to be a check.

It takes too long to get repairs/replacements. My claims never offered a repair. The replacement takes at least 30 days. It only covers a fraction of what it takes to replace the the item. If you buy upper line appliances and you need repair/replacement. You will have to come out of pocket to add to the low amount that Choice will give you. Also you will have replaced the item before you get anything from Choice.

I was surprised to get a call from "Kurt" as I was reading email from Choice Home Warranty! Kind of scary how we are being watched and never know by whom!?... Anyway he made it very easy to take advantage of a sale price and gave me a senior discount and appropriate discount for not having central AC. Already I have more peace of mind to have this coverage for all my appliances since none of them are new. Automatic payments helped me to be able to afford this on my budget. made my day today and very pleasant experience with Karl. Immediately received my contract in email.

Dealing with Home Choice warranty has been one of the worst experiences I've ever had. They told me they have improved their customer service, technicians. They haven't. They're horrible. I can't even get stuff done on a timely manner. Your customer service Associates don't understand English thoroughly or speak English thoroughly. When you ask for somebody that can actually speak English they hang up on you. Very rude. Would not recommend this company at all. She never went back for this company. I'm going to get an attorney and sue the hell out of them I guess because I can't get satisfaction at all.

Your website is difficult to navigate and one of the last messages I received left no choice other than to accept the offer by Choice and nowhere else to go on the website. If by choice by management, this is dishonest at best and needs to be addressed. Once I received a communication from Choice on 4/22/22 which explained in great detail how a dedicated person would be assigned to my case in one (1) business day, I had to call the dedicated person on 4/26/22 to establish contact. This person, I found to be dedicated to Choice's replacement number and really didn't listen to me. Overall, I feel that I would renew with Choice. The review guidelines site was a joke.

The technician informed me that he couldn't repair my leaky faucet because it's a Moen and Moen products have lifetime warranties. And even though he did nothing he couldn't return my $60.00 check. It would have been much more convenient for me if he could have repaired it when he was here. It seems like a scam to me! Since I have $60.00 infested I will call when I get the part....but never again!

He was very efficient. He came on time. He was very polite. Answered all questions. Extremely helpful. He made sure the job was well done, and explained the issues. I would definitely recommend this company. I would recommend the technician that came also.

Checked everything, fridge had been repaired 2 months ago but failed again. This tech found several problems that prior person didn't even look at. It would have failed again if he hadn't gotten to the main problem. Very thorough and professional. Would recommend him for any appliance repair.

Our Tech was very friendly and Fast. He cleaned up his mess and made sure everything was working properly. He did not try to hurry and leave. I would recommend him to anybody. The appliance now works like new. His expertise showed he knew right where to look for the problem.

I was told by a Choice rep. that Choice Home Warranty only pays for labor cost on the replacement of the furnace so I have to buy my furnace. It’s more than 1500 dollars. I can go to my home insurance. Get it for less than that.

Once our service tech came he was in and out. He was efficient. Checked everything and resolved the issue! Travel time was a concern and scheduling conflicts but ultimately satisfied with the service. We hope if there is ever another issue with our unit that we have the same technician.

Today, I purchased a home warranty from Choice Home warranty. I spoke with Mr ** and received great communication and appears to be a great deal for my home.,No pressure to purchase. I look forward to working with this company and sharing this with my family and friends. I pray that the company lived up to the 5 stars.

Just purchased to the Total package plan in late February and this was my first time using the service. It took about 36 hours to get someone assigned and then I had to call to schedule a time that actually worked for me, as they initially just give you a time. Contractor fixed the plumbing problem so so far, so good.

I have three warranties with Choice. My personal house, my grandmother's home and a condo and that should tell everyone how happy I am with Choice. They have always been there when I needed them. I am always telling family and friends about Choice warranty company and how happy I am I have a contract.

I just signed up with Choice Home Warranty and "honest" Abe was a pleasure to speak to. Very informative and searched for the Best deal we could get. I got all my questions answered and feel confident in my decision. I had a home warranty before, but premiums kept going up every year. Choice home warranty company has a super sweet deal for seniors to where the premium will not go up. Make sure you check that out.

I paid for your service and I called twice and both times I paid for a technician to come out and both times you denied my claim so what am I paying for. You hunted me down for my money and I get nothing in return. You are a scam and are not trustworthy. No wonder you been sue for almost 800 million dollars it should have been.

He had been here on an early call (due to me contacting an the incorrect warranty company). He received the text that I had cancelled the night before so he left without hearing the telltale 'knock" of the icemaker. Once he heard the 'knock' he retrieve and installed a new icemaker. Cleaned up, took a picture of my check and was on his way. A perfect visit .. In, out and problem fixed.

I needed to change the times on our appointment as we weren't going to be home on the 0800-1200....I was very flustered since I didn't know what to do or how to do it....Then (when all else fails READ) I was on your web site and started reading and saw where it said RESCHEDULE and I actually could read and follow instructions and it worked...Honestly why can't more companies follow your guidelines so people like me can not feel like an idiot...Thank You.

Choice comes thru on claims, but could be a little more up on their techs that work for Choice, being their techs do not make timely reports to get customer claims finish in a fair amount of time. Otherwise having a home warranty coverage contract is worth the wait, Thanks Choice.

Choice responded quickly to my request for warranty service on my heating and cooling system. Elite heating and air from Cleveland TN responded with a day for service. Tech was thorough and talked me thru his findings which were way different from what the tech from another company had diagnosed. Bottom line I couldn't be happier with the service I received.

My air conditioning went out at the house and I filed a claim. Home warranty got back with me quickly and set me up an appointment. The house is back to being cool and all is happy. Thank you for the help.

He was very polite and appeared to be knowledgeable in the technical aspects of dryer maintenance. My only complaint would be how long it takes to get parts in. But that's not the technician's fault. I cannot rate the actual repair. That hasn't occurred as of this writing.

Sears did a great job. I would not recommend Choice Home Warranty to anyone purchasing a home. I was offered $547 to replace a front loading HE washing machine. The cost of a similar machine is twice the amount offered. The turnaround from the day I filed the claim and I am able to speak with case manager is 11 days. All that time I am expected to go without an appliances

I was on the phone for over 30 minutes with Nathan. Just wanted info but this gentleman was a relentless high-pressure salesperson. The call started okay but as we progressed the pressure started to increase. I currently have a home warranty with another company I am not happy with and after searching the internet it seems like they were fairly well rated. Ultimately I signed a contract after they gave me a contract at price that was $200 less than their initial offer but the whole experience was unpleasant.

Considerate, professional, efficient service from good people. They did a great job and I would highly recommend them. Also Choice Home Warranty has been my Warranty company for about 8 years, no disappointments at all. Could not be more pleased with my experience.

I was looking at changing to Choice from a different company. I was please with the customer service I received. They were not pushy and took time to answer all my questions. I am hopeful that this service will continue since I made the switch.

Gina, the agent I spoke to was very knowledgeable and could answer all my questions. That was like a breath of fresh air compared to dealing with various other companies and customer service reps from a whole line of other businesses. They looked for the best deal and additional savings for me. My contracts starts today and I hope the service is as good as my phone experience!

I just signed up today after seeing a commercial and deciding I probably should have a policy like this. It was easy to buy a policy and understand the terms, but the second I put my phone number into the form, they called over and over. SEVEN TIMES! I was in the middle of signing up, why call me over and over? I could see if I didn't end up buying, then call tomorrow to try and hook me. The incessant calls almost prevented me from going through with the purchase.

It has been weeks now since the repairman was here to look at our water heater. I receive 2-4 emails each day to tell me that the parts are ordered, but nothing to tell me when they are actually going to come and fix the heater. We could have replaced it ourselves weeks ago, but that's not what we are paying for.

Although your rates are the best the agent that assisted me was very short, pushy and not very informative. If the rates and offer wasn’t what it is, I wouldn’t have signed up with this company. Very unpleasant experience.

The was good, informative and brief. The overall experience can only be measured after service is required. The sales person did a thorough job of explaining what was to be covered, what my options were and what the time line was to begin coverage.

We had a pipe that was clogged. Water was everywhere.. Carpet, hardwoods. The technician came out and he made sure everything was done correctly. He’s the best and I hope everyone gets him when dealing with pipe work. I appreciate him doing a great job.

I have had Choice Warranty for several years and not one time have they let me down. This time I called about my air conditioner not working good. They immediately sent someone out to see what was wrong and they fixed it. I am a widow lady and can’t do much myself and I am really glad that I have Choice Warranty.

My washer broke. Choice was good in finding a repair person who responded promptly. The washer was old so repair parts were not available. Choice then provided compensation toward a new washer and did this in a timely fashion. My one complaint - the compensation offered did not correspond to the cost of a new machine of the same quality. I am happy for the help and the timeliness of the response.

He came on time and found my dryer problem and ordered the part. It was good service. He will return and install when the part arrives. The service has always been good with Choice Warranty, and they are reasonably priced.

On time and knew what he was doing. Professional attitude, clean in appearance, found the problem with my HVAC system quickly and repaired quickly. Had no issues with this service repairman. Would recommend him to a friend. Thank you for quickly repairing my HVAC System.

We are hoping that the settlement will come as fast as the tech services. We need another microwave asap. John was a very considerate young man with great knowledge. We're trusting we can get everything taken care of very soon as this is a rental house.

Toby was professional and courteous from stepping from his truck to driving away. He seemed knowledgeable and answered all our questions to our satisfaction. We are looking forward to him returning to replace our AC/heat pump since it has been approved through CHW. My first experience with CHW and so far, a very good one. I will be happy to recommend to friends and neighbors.

TE heating element error code was addressed and fixed. But then once we tested the washer, we discovered an issue with the inner tub and he helped us understand the new issue and come to the resolution of needing a new washer. Great service and communication despite the frustrating issues!

The service was very prompt. The technician did a great job. The only problem was with the method of reporting the problem. We had a difficult time with the automated phone system. Information had to be repeated several times. The system apparently did not get our e mail and phone no correct. The service person commented that he was unable to contact us due to both being incorrect. We are very glad he kept the appt inspire of inability to call before coming. He was very nice and found the problem.

I was hesitant about joining another Home Warranty after having American Home Shield over 7 years. When my Air Conditioning System went out AHS told me they couldn’t replace because a part was missing. This is after they serviced my system for years so I canceled service. Choice sent out Iron Mountain Plumbing and they did an excellent job replacing my faucet in kitchen sink.

Scott was very professional and very nice. Did a great job!! I would definitely recommend Hoffman Plumbing. He knew the exact issue up front and knew what to do! I recommend Choice Warranty. It’s fast and easy to issue a claim.

Repairman was very knowledgeable. Arrived when expected. Quick to find the problem. Cleaned up everything before he left. Explained everything to me and what to expect. Would highly recommend him. Set up appointment when he would return to install ordered parts. Was very efficient.

Extremely satisfied. The technician was prompt and professional. He arrived, assessed the matter and immediately went about taking care of things. I could not be more satisfied and would definitely recommend him to anyone else. This is my second experience with this particular contractor, and I wish there were more professionals out here like him.

He came on time and decided the microwave needed to be replaced. We heard immediately. I do not like the 30day wait. I was hoping to get it done that day. Instead I have to wait up to 30 days to get the Lowe's email and then I can proceed.

Filing a claim was and has always been easy. Not completely satisfied with the time it takes to get claim approved and repair completed, but....overall, we are glad we have CHW. Note, not all claims we had in the past took so long, just be prepared if they do.

I appreciate all of the service provided to me. Everyone responded in a timely manner to resolve my issues. Thank you all for your help. You made this process easy and helpful. The response time was great & technician was awesome.

Customer service was great. Timeline for hearing back from Choice Warranty regarding a repair company was in the same day I made the called for service. The tech was very respectful. He took his time to explain the issue, the cause and the repair need. The timeline for the repair to be completed was in two days which was reasonable being that he came to check my refrigerator on a Saturday evening parts were ready on Monday to complete the service. I love the timeline. It's so important for my busy schedule.

I asked for a person I had already talked with. She was not in the office. I had left a message for her to return my call. (Amy **). Instead, Sam called me and was very pushy. I kept telling him I did not think he was fair to not let the original person I talked with get my sale. His name was Sam.

My experience was friend and respected. As I was filling out my information online, I received a call from the CHW Sales Team. I was stocked and surprise. The up sale was great, and I paid for 6 years optional coverage.

The technician came out and ordered the parts necessary. The parts came in the mail this week. Now I need to see if someone returns tomorrow as I was told. Have not received a call yet. But overall satisfied with work so far.

I really am pleased with the quality of service. They are very polite and professional, and set up appointments for someone to come out in a speedy time! And the service people are always polite and courteous. I was telling all my friends and family about the company!

Claim 154126015 was filed & Tony from Morgan Plumbing came Thursday, 04\21\22 to see to my hot water heater. He advised he felt it needed to be examined by an electrician. I asked if there would be an additional $85 fee & he advised no as it would be under the same claim. I called & spoke with Stefanie on 04\21\22 @ 4:17pm inquiring as to how we needed to proceed. She advised she would need to create a "task" for an electrical technician to come check the issue. Stefanie provided me the Claim #**. She advised there would be an $85 fee. I asked why & she advised because it is a separate claim.

The claim was my first after having the plan for almost a year. The claim was handled promptly and efficiently. The technician was prompt, diligent, professional and remedied the problem. You can't ask for better service than Choice provided. The experience helped me to decide to continue the warranty plan.

I had to call 3 times to have someone come out and look at our hot water heater. All 3 technicians told us it was old and needed to be replaced. By the time we called on our last technician, the hot water heater would not even stay on. After the 3rd technician submitted the paperwork, it was denied. I know you gave a reason and for me to look at the paperwork. It was just 3 different copays and then a denial. Pretty frustrating.

The ventilation line from the kitchen sink broke due to corrosion and age. It’s a cast iron pipe, it’s very old and corroded through. The plumbing company you assigned concluded that the pipe broke due to normal wear and tear. Choice denied the claim. By looking at the pictures sent by the inspection, claiming the pipe didn’t have enough support, which was never mentioned by the plumber. Which determined it broke due to normal wear. I escalated the claim and was advised by the claim agent that she would return my call that same day. This was a week ago. I called Choice and asked for a call back twice, and on both occasions was told that they would send message to the claim rep. Assigned to my claim for a return call. I’m still waiting. I’m very disappointed with your company.

Light bulb in canned light exploded three weeks ago. Electrician came out two days after claim submitted, said he would have to get approval for the work, took my money and never returned. After no results in calling Choice, placed another claim that was scheduled from 11-3 today. Have been home all day and no contractor. Received notice of “not home” and would to resubmit claim. Called Choice and was told I’d have to pay the $65 again for new claim.

The claims I filed were either declined or I was never followed up with. Very unhappy, I was going to renew my policy for another year but not now. Very poor follow up and communication if I ever received any In The first place.

Had a discrepancy over monthly charge, and co-payment for service, that I was promised when I first signed up for Choice Home Warranty. Your agent took care of the problem and my quoted price was restored. He was very friendly and helpful.

The claim was refused because it is a fixture. The undersigned does not agree, because the part needed to be replaced is not part of the fixture, but a part of the electrical system that operates the system. Therefore the claim that was denied should be reviewed.

We checked out many sites on the internet. Looked at all the information and looked up all the information sent to us by Choice and for once everything matched. The only differences were the price quotes. I got a more expensive price quote than our daughter did. Not sure why.

My kitchen refrigerator quit cooling on fridge side. CHW was very responsive, fast and helpful to address my claim. I am extremely satisfied with their claims team, supervisor, contractor and options to fix/replace the refrigerator. I have been a Choice Home Warranty customer for decades and couldn't be happier. They do what they say, and are quick to resolve claims and satisfy their customers.