Choice Home Warranty Reviews

I filed a claim for a badly leaking faucet and a plumber was assigned by the next day. He came out the same day and fixed my faucet quickly and efficiently. He was punctual, friendly and courteous. I would highly recommend this plumber from Bauer Plumbing.

Will not renew my policy. Third time claim was denied. l never had a reason to believe it would be denied. l had just talked my son into joining but have since told him no way, every time you come up with some dumb reason.

Representative was easy to talk with, very attentive, listened to everything that was said. Great customer service, and professional. I like how he repeated everything to make certain that what was stated was in the system properly. I like how he sent the request to my email address because at the time I was driving and I couldn't write down the confirmation number.

What is offered is the bottom of the line dishwashers. Our dishwasher was a top of the line. The money offered doesn't cover installation of delivery. If the machine could have been repaired the cost would have been more. This policy is not what I expected and I will tell people my experience which is not good.

I had been contacted several times by other companies, but when the knowledgable man explained the great value of the contract I was purchasing, I knew deep in my heart that this is the protection I wanted for my house and family. I cannot thank you enough for taking the time to explain my coverage to me and for helping me to make up my mind. I would recommend you people to anyone!!! Sincerely, Frederick

I’ve only had two past work orders with Choice; for my freezer and my oven. My last order was for my oven and I was very pleased with the service. The service man was here the day after I requested service and they did a great job. I currently have a work order out for my toilet, but that hasn’t been handled yet so can’t comment on that. So far I’ve been very happy with Choice.

There were things to be worked out with Tech and CHW. These things were worked out with the assistance of your appeals representative. This was Lydia and she was very knowledgeable and pleasant to work with...always following up with me and a big help in working with our problem. We are still waiting on parts this due to factory delays and not CHW.

I talked with Nathan about a home warranty. He was very pleasant and helpful and he was able to offer me a great deal for a 3 year warranty. I’m very happy about this. It cost me less per year with the same coverage.

I was pleased with the technician for the plumbing repair that I needed. The toilet is working fine now. The water does not continue to run. The technician was very efficient. I would recommend him to others. I am happy with the quick response for my request.

The service by the technician was good. The dispatcher was nice also. I am hope to used the same technician in the future. I will be be using the Choice on my main house. I am going to recommend choice warranty to family members and friends. Thanks.

Bruce **, Account Representative did a great and thorough job enrolling me, determining best options, plan/discounts and payment methods. It was very easy - and took a lot of stress off of me -- and I would have joined the 3.5 year VIP plan due to budget at this time - I appreciated that he provided all those details w/ patiently and professionally.

KLB Appliance Services was assigned to take care of my claim and called me the night before the service appointment to verify the time and to narrow down the time from the 4 hour window to just 2 hours and give me the name of the technician I should expect to see. Very considerate. The tech arrived on time listened to the description of the problem and began his work. Within a short time he had found the exact cause and informed me what parts were needed and what the next steps would be. Extremely efficient, courteous, and knowledgeable. People I would absolutely call on again with further appliance problems.

I was satisfied with the service received by Bennett and Sons A/C, however I'm very dissatisfied with the claim being denied for any of the items listed that needs to be repaired/replaced by CHW. My claim was denied due to what you determine to be "abnormal wear and tear and/or abnormal operating conditions or catastrophic events," however, since you were not at my home to determine the condition of the equipment, I do not think you qualify to make that determination. What makes you think that my ac/heating unit has endured a catastrophic event to even make this assumption?

Just joined. The representative was very helpful and curious. Don't have an opinion on their service yet but I have not heard anything bad. I will submit another review when I have used their service. Their prices, after researching have been the lowest with the most coverage.

The funds to replace a 36” wide 6 burner stove was a joke. I have 3 houses with you and will not renew. Also have 4 other people wanting a home warranty and will not recommend you. Also the rep who handled this call with me missed the first call- meaning they/you did not call and reschedule. I had to call and get it started again. The rep who dealt with me was RUDE. Listen to the recording. Now the service tech was great who came to house was great. When I signed with you the rep told me you would replace what was needed. What a joke. You want me to replace a 36 stove with a 30, because 600$ will only buy a 30 stove. So I will have to replace countertops and marble or put in $1200 to buy the cheapest 36” stove I can find. So thanks for nothing.

We came to an agreement. It just took too long. Then it takes too long to get the buyout money. It will be 2 months total. Before I get my money so I can get a new fridge. That's unacceptable. How can a family go that long without a refrigerator.

The technician who finally came out, after I called and requested my claim be reassigned was great. Ft Worth Rescue and Restore Plumbing was very efficient and professional. The technician originally assigned, AAA Services, was terrible. They stood us up on 3 appointments. Overall it was a very poor experience.

I have called customer service multiple times in the one week of service due to disappointment in doorbell camera, price and unit display. Once they have your money, they don’t seem to care about the customer. The cold call salesman was very good and congenial.

The technicians sent to evaluate the leak I thought I had were both great. They identified the problem and everything was repaired very quickly. The technicians were both professional and polite. I highly recommend these two individuals to work on anyone's plumbing problems.

My experience today was a good one. Although it took 1 week for a technician to schedule an appointment. I’m satisfied with the outcome. If there’s anything I would change about the experience, would be for Choice to have allowed me to get my own electrician, instead of having to wait 8 days.

Billy ** with All Star Comfort Solutions out of Conroe was on time at the house and did a great job checking out the AC unit inside and outside the house. He was very professional in his appearance and work ethics. Would highly recommend him to anyone!

Door to soap dispenser not opening and control strip to choose how to run dishwasher only partially working. Technician listened, looked and told me what he'd report to Choice. I'd like him to return with Choice's decision to replace parts.

Repair person was very professional. Arrived within time designated. Explained the problem. Announced he would return once he had the necessary parts to complete the job. Would recommend him as a competent person to due the repairs necessary. Feel confident that he will return in a timely fashion to complete the job.

You could not find anyone to come out when I needed it most so I found someone in fact 2 different ones and both said they will not work with your company so now I have to buy my own furnace even though I have a warranty. I can't get it to work. Thanks a lot Choice Home Warranty for nothing.

I put a request online Sunday night for an issue with my garbage disposal backing up and leaking. By the time I woke up on Monday morning, I had an email a technician had been assigned between 11 am - 3 pm. They were here by 12:45 and problem was fixed. Very professional.

I'm not happy with the fact that it will be a week before my issue will be taken care of. It seems to me that a garage door that is partially off its track would warrant an immediate response. This is a safety and home security issue that I would like a quicker appointment.

I’ve had Choice out here before for washer and dryer issues and they didn’t disappoint so I’m sure it will be the same today with my plumbing issues with my toilet! Thank you! The technicians are always so friendly and so helpful and get the job done!

Thus far Zach ** (Appliance Repair King) has been very attentive to the problem with the refrigerator. Final repair should occur by Friday of this week so we'll see if what he's diagnosed fixes all the problems. We started with 1 problem and have since experienced almost a complete failure of the refrigerator. Hopefully the parts we are waiting for will be installed when promised.

I was quite Happy with the interview and was very Happy with the price and offers. However once I told the salesman I could not afford the 6 year plan at this time he kept trying to push it and should have stopped after the first time I told him I could not afford it until after the first of the year.

The technician was punctual and knowledgeable about fixing the problem. He was quick and professional in every aspect. I would definitely recommend this company to anyone looking to have plumbing work completed. Thank you so much for your help during the pandemic and keeping the homes of your customers running smoothly.

Repair to appliance approved and service technician ordered and replaced parts in professional manner. My claim was processed quickly and good communication with employees representing this warranty company. Buying this warranty insurance was a wise choice for me. Another friend referred this company after an unsatisfactory experience with another company.

Really enjoyed our conversation with him. Helpful and informative! Feel like all our questions were answered in a fun likable non pushy way. Signed up for the 3-year plan. He seems to be a keeper we have an extent his extension number if we have any more questions. Really really pleased. Thank you! Brian and Annie **.

Arrived on time. Completed the job in a timely and professional manner. Second time I have requested this company because they are so good... Adams Electric. I have purchased a new light to be installed on my garage and will make an appointment for this company to install it.

The heat wasn't working, then it did when it ran for a day. The technician came 15 minutes early, listened to me and purged the air out of the hot water pipes. He gave me advice on better maintenance of the heating system. I would recommend the service company and CHW for selecting them to come out.

Friday evening my oil fired boiler stopped working. I called the 888 number and filed a claim. By mid-morning Saturday they were unable to locate a contractor, I found my own and they are only partially reimbursing me. They are trying to say not all parts are covered. Some are not but some should be.

I appreciate the company that was sent out to my home to repair my heating system. He fixed within a hr or 2, and was gone. I have heat and I Thank God!!!! I pray that my heat won't go out anyway soon because it has start to turn cold and nobody deserves to suffer from not having heat!!

They always gets a repair company out ASAP to fix the issue. They provide great customer service, support and follow up. I don’t even shop other companies, as I’m very satisfied. The companies/technicians they send to my home are courteous and knowledgeable.

Excessive noise from unit when it operates, temperatures are good. Only problem is noise is excessive when the unit is operating. Service company notified and appointment set for service within 24 hours. No other detail are defined at present until service tech can visit and review the functions.

Very good customer service and so helpful, quick with a few question ask and set up schedule service to the local contractor. This is my second call for service of the appliances of my house. The first time was central air unit. I am so happy with the quick problem solved.

Most recent plumbing experience went very well. Contractor professional and efficient. Got job done and gave hints on how to prevent similar problem in the future. Would recommend Osp Plumbing and Rooter to other customers. Another recent experience with Choice had you refusing claim after contractor came, when had enough info prior to tell me both covered and saved fee.

Repairman came, checked the machine and made his diagnosis. He reported back to the company and they determined the best outcome. I am pleased with their determination. Now I can go get a washing machine and get it installed. This machine would cost too much too.

He was quick friendly and did a good job. Got my microwave fixed in about 15 minutes. Gave me good advice on another problem I was having with my fridge and he was very kind. He cleaned up and petted my dogs. I would definitely have him back again.

Leaking water from under the sink. Your plumber only fixed one leak. I have another leak in the same sink - my garbage disposal. He will be returning again to repair leak from the faucet area. I need to know why he didn’t repair the leak in the in the Insinkerator when he was doing the first part of the job.

The technician was very pleasant and knowledgeable, However how I wish the repairs were done sooner. Maybe the company should initiate a process/guidelines wherein there is an option for an emergency repairs. There should be more technicians in the field to respond in immediate repairs since majority of the repairs are considered essential if not urgent.

Very professional and efficient work from start to finish. Very prompt in getting me an answer and scheduling a visit. The weather was very bad and our tech still came out to the rescue. I feel very cared for and valued. Thank you so much for a positive experience.

Our service technician was on time, polite and efficient. He diagnosed our problem and had us taken care of in a timely manner. I have already recommended your company to co-workers. We plan on continuing our plan with Choice Home Warranty.

Sheri ** and the CHW team are always extremely helpful! Even during this pandemic, and the weekend, our claim was processed and taken care of ASAP. The communication and updates are so helpful and appreciated. We are appreciative and happy customers. Thank you!

Monday; December 14, 2020. I don't understand how CHW can say that we abused our dryer. WHERE DID THAT INFORMATION COME FROM? This Maytag dryer is several years old, and it serves the six people here in our family. My wife and I are raising grandchildren. We have guardianship. Yes, of course this dryer will have some wear after serving six individuals for a good number of years. I think a judge would agree with me. Once again, I want to know who told you that big lie.

I called to report claim and was told to leave a message and would get a call back. Waited 6 + hrs and no call so made report online. Rec'd a claim # and that a tech would be assigned. This was a Mon. No call by Fri so called again. On Mon a tech came over. Called in and no call back until Tues. Claim was denied. Understand the denial but not happy with amount of time to get something done. Hope for better service next time.

Called choice and was able to easily book an appointment with a lovely professional real person! I had a service called booked in less than a week of my request and Bob from Applix is a true professional. He took the time to really identify the issue with our microwave whereas most technicians would say “well you only get about X years, so time to replace...” he never quit and resolved the issue. Choice is making home repairs so simple and pleasant. I can’t believe I waited this long. Thank you!

The service agent was great. Very knowledgeable what I was looking for a by way of submitting my claim. Stayed professional. I'm willing to assist in any way possible. Great job by this agent. I will recommend Choice warranty to my family and friends.

Technician determined refrigerator had a defective control panel. Claim was rejected. The control panel controls the entire refrigerator, not just the ice dispenser. Left a voice message and email for CHW claim specialist. Have not received a response. Set up a call, but it’s 2 weeks away

James was kind, courteous and helpful with my concerns. He was very knowledgeable of my policy and contract. I will definitely recommend your company as I already have. Thank you again for your assistance with my hot water heater. It is greatly appreciated.

I received a voice mail confirmation of my claim and an appt. within 2 hours of filing my claim. The person I filed the clailm with on the phone was professional and polite. My appt. was for the following day. The contractor was on time and excellent. I am happy with the outcome.

Repairman was prompt and was knowledgeable. I need to make sure the repair is complete once I get Affresh dishwasher cleaner as the issue is not resolved but is better. There was a problem with one of the appointments which I was told there was an error on Sears' end.

This was our first time to put in a service request. Requesting the work online was simple and fast. Choice sent a technician on site over the weekend. He was courteous, prompt and resolved the issue quickly. Very pleased with the outcome and fast service.

Choice called a reliable plumber for our area who as prompt as possibly handled the problem and save our out of control water bill. Thank you! Ours sincerest thank. My wife and I we glad of friendly service and understanding concern for our issue.

I don't agree with your decision. This leak happened and was not aware of shoddy work not my fault. It is part of house the heating and hot water system. It happened later way after installation. The tech seemed to know what he was doing but if he does not want to do the work send somebody else.

Updated on 12/22/2020: Was the third technician to come for the problem. Did a good careful job of diagnosing the issue. Had to order parts. Hopefully this will solve the problem. It will take about two weeks due to the holiday. We wish there were fewer computers.

I have been very pleased with the very fast turn around. Got customer service on the line very quickly. Very knowledgeable agent was done with that part in less than 8min. I had an appointment with my company within an hour. I did not have to worry. They would get me in the very next day. I am very satisfied.

They did a great job, they came on time was very friendly. Replace the motor in the garage door. Told me that I need to keep the rails oiled and that everything looks good. And that I should at least every three months.

The person who answered my call was very courteous and helpful. I appreciate him giving me all of the options available for a home warranty timeline but not being too pushy with them. I believe his name was Tim. Very friendly person.

If you live in a rural area, not a good 'choice'. They (Choice) most of the time 'can't find a technician in a timely manner' for your issue. They make appointments that is not communicated to the people actually coming to your house! So you end up wasting entire days waiting for service providers that aren't coming. They offer to 'reimburse' if a technician can't be found but never tell you that it'll only be for small fraction of what it'll cost you. So in short, can't speak for urban customer, but as a rural one am very dissatisfied with their ability to help me but continues to want full payment on plan they can't often deliver on.

My heater motor died. Johnnie from Johnnie’s Heating and Air came to diagnose the problem and had it fixed in a few days as soon as the part came in. Johnnie was efficient, professional, and friendly. He wore a mask and abided by health and safety guidelines, which made me feel comfortable about having a technician in my house during COVID times.

I guess it's not covered in my contract. My house is older. HOW would I know what's behind the wall but I think I at least should have been refunded my 65 dollars and I'm not happy at all because I trying now to find this damn contract to see what else isn't covers that I think is.

From Bruce **, Policy # **, Claim # **. My wife and I would like to inform you that we are extremely, EXTREMELY happy with service provided by your plumbing contractor Boston Bob (Jacksonville, FL). The plumber was very professional, knowledgeable, courteous. He arrived at the designated time and made all the necessary repairs in very timely manner. We are very happy with his work and with overall service provided by Choice.

Jordon ** was very helpful in helping us decide which co. to get our home warranty through. He helped us figure what we needed, and adjusted the price to help fit our budget. We would recommend him as an agent to others and the company... We hope when we need repair, if ever, that the technicians are quick to respond, know what they're doing, and can fix the problem quickly. We have had other companies in the past that failed the test.

I am very happy with my experience. It just took the customer service representative a long time to call me back with my appointment cause you all contracted it out. But overall completely satisfied with the service and the price. I would definitely recommend you all to my friends.

My toilet was running. I replaced the fill valve but didn't resolve the issue. The flapper assembly needed to be replaced. Also the water supply turn off needed to be replaced. The technician did a good job. Initially he was just going to replace the flapper, which I questioned due to only one side having the hook up for the flapper. A plastic piece had broken off. The technician agreed and disassembled the tank and replaced the assembly. He had me check his work. Which I was satisfied with.

The last company I used I cancelled cause I didn’t even get an email or call on whether my claim was received or not. So then I saw Choice and gave them a shot first they were willing to match my old rate, second I sent a claim in on my sink and got a email response the same day (impressive), and third service was on time, efficient, and outstanding. Please Choice keep up the good work, it’s hard to find good customer service at this time!

Leavitt Appliance Repair came out and in less than 1/2 hour had my fridge fixed to my satisfaction. Keith was knowledgeable and able to fix what the last technician didn't. He was very nice and I'd call him again. Thanks.

Nick did a great job. He was prompt with the time. He said He would be at the house. He explained everything that was wrong with our unit and was able to order and replace within 1 day. I was confident with his experience and professionalism. Thank you Nick. Lyn

Service tech came to house. Said water heater out. Wanted me to pay 700 for it then found a hot water leak and they denied the claim. l asked why they said not covered even though they advertised it was covered.

Choice home warranty called (at 9:19) and said that the appointment was from 8:30-11:00. Simply plumbing called at 11:33 and said that they never set that appointment but could see if a technician could come out same day. They called back at 12:19 and said they would have someone out within the hour. The technician did not arrive until 1:55. He did a great job and was in and out. I’m very pleased with the technical, but the communication between Choice Home Warranty and Simply plumbing could use some work. Also, if you say within the hour but it is going to be longer than that, just say it will be within the next 2 hours. It’s easier to plan around that way.

Garrett of Five Star Electric was very professional and proficient. Took care of my problem first trip and was respectful of my home when entering and leaving. Choice Warranty was very helpful and my claim was settled within a quick timeframe.

The gentleman was very knowledgeable. He found the problem quickly and made the repair. The phone service was a little hard to understand. I had to call in twice. The repairman was great. I would recommend him to anyone.

On upon receipt the guy was respectful when he arrived and he looked at the tub. Went downstairs looking at the pipes and started working on the trying release the blockage. He worked as much as he could and didn’t find a top but notice the pipes was rusted. Made a report. Came back back and did the repairs. Everything thing is fine!

It took several days for someone to come to my home, and I'm still taking cold showers, while waiting for you all to get the parts and fix it. The parts should be readily available so I don't understand what's taking so long!

Leak in showerhead. Needs a new part which had to be ordered. Knowledgeable and very well mannered. Toilet handle was stuck and was repaired within a few minutes. Cleaned up any debris left behind and explained in detail the problem.

Problem was solved quickly and the Technician was very professional. I'm glad I chose you for my home appliances needs. Home Choice is the best. I have contacted home choice on 3 different occasions and in all cases these problems were solved. Will recommend them any day.

Choice is very attentive and works fast to solve customer problems. I recommend anyone who is a homeowner and looking to get maintenance issues solved, to choose choice warranty. The technician was courteous and professional. Thanks again for your service.

You had a technician set to come FIVE days away when we had NO heat! Then you set it for the next day making us exist with no heat overnight despite our medical issues. Would not allow us get our own tech and get reimbursed. Will never renew this warranty again!

The plumber sent to help us was very good and did a great job and came across day earlier because we needed help ASAP. He arrived on time and I am thankful that Choice sent us reliable help. I am very satisfied with the plumbing company and with Choice Home Warranty.

I got a break on payments and deductible!! That's a plus for me, had another plan with an unnamed Com. I had my refrigerator go up, called the Com. It took till Nov13th, when my 1st call was Sept 8!!!!

When the first person contacted me he was very helpful but I didn't appreciate the strong arm tactics. "If you get if today I can guarantee this price." I printed out the agreement between Choice and myself. I received a call from someone at the number that is my secondary number. I returned the call and it went straight to voicemail and I didn't get a return call. Now I get an email from Kayleigh ** and when I return her call it goes straight to voicemail. When I push the start button I get hung up on. Tried this twice, same results. The email says if I do not respond then the offer will not be guaranteed. When I read what she has sent me it does not include the things I asked for and that the original caller said would be covered. I am beginning to get a bad feeling about this company and maybe it is no better than First American.

Request for replacement denied under the argument that the heater was incorrectly installed. How could I be able to verify if the heater was correctly installed. I relied on the statements of the plumber who indicated to be a licensed plumber. Please reconsider your decision.

Submitted claim for bad ballast in garage light & broken lens in another light. Paid $65 for sent electrician. Disallowed repair because fixtures are not covered. Why sent electrician and have me pay $65 if repair is not covered? My total out-of-pocket was $198.17. If I knew the repair was not covered, my brother-in-law could have fixed it for just the parts, $50, when he came for Christmas.

For being new to Home Choice Warranty, I found them to be speedy and helpful. The repair company was accommodating and the technician knowledgeable... He was quick at finding and repairing the problem. Although not life threatening living without a Microwave, wish the timeline for repair was shorter, but again wasn't a dier Emergency to get repaired.

Technician was polite, explained the situation and fixed the problem. Absolutely everything was great except he didn't have a mask. I'm elderly, in bad health and wear masks to protect me from the virus. I can't see my family but a total stranger can come into my home without a mask. It's disrespectful.

I have been a Choice Customer for 2 years and they have been very helpful when I have needed them most. I highly recommend this service for single parents or people who are not handyman at all. It's for a worry-free lifestyle.

Disposal was replaced. Very happy with Kent at Metro Heating and AC. Came on a timely manner. Was very knowledgeable and cleaned the area when finished working. Very happy with Choice Home Warranty and the vendor that was chosen to do the work.

The technician that came to my house was extremely friendly and professional. He found that the motherboard in my microwave was fried. CHW reimbursed me for a replacement unit. I was able to find a very similar unit at Lowe's and swap it out myself with no problem at all.

Steve came after first call was interrupted by Covid19 issues with first serviceperson. Steve was courteous and accomplished the job with me also putting Locktite medium compound to threads so this never reoccurs again.

The CSR was excellent. Very knowledgeable and concern that what he was offering was satisfying my needs. He worked hard to offer me a better price than what I was paying with the previous company. The service was very professional and courteous.

Greg was very helpful. He sold me my first warranty last year and helped me choose a second warranty today for our second home. The coverage seems adequate and hopefully, I will not need to use it but glad to have it just in case.

Jason was great to work with. He took his time to understand our needs and got us a better rate since we are previous customers. We look forward to working with Choice Home Warranty and Jason for our future needs.

Repair service tech was very thorough and friendly. However, Choice Home Warranty claim rep was too quick to tell me that the claim was not covered because it was deemed to be maintenance instead of repair. The rep should have read the detailed description of the problem before telling me "it's not covered!" I guess they're paid extra to reject claims.

Underpayment reimbursement or replacement value for an appliance. Horrible phone reps. You need to use American workers in the US. You need to focus on your phone center and their communication and listening skills. You seem not to listen to your customer.

Technician knew what he was doing. Learned a few things myself. Thanks for sending such a knowledgeable person. It was appreciated. He was medically conscious by always wearing a mask. Was mindful of not being messy. He introduced the name of his company & said he's representing Hwc.

Plumber was scheduled 7 - 11 AM... showed at 3:30 PM. We lose 8 hours of valuable time. Plumber stated your seat needs replacement... didn't offer replacement seat, timing, status. We could have waited for a seat, however he agreed to install the seat that we had purchased. $45 service fee OK, however seat purchased cost $40.00. Not necessarily a win-win situation for this contract holder. JVP

Martin was my technician and he was very professional and very knowledgeable. Yes I would have him back at my house. He was up-and-down on the ladder and always trying to let me know what was going on. I also had never heard of Degree AC so I looked them up and they had a five star rating, well that’s good enough for me.

Replaced the Thermostat and check the furnace out. The furnace is running better. My home is warmer. The tech. Was on time and professional. For now anything seems to be already. Thank you. Thank you!

Carlos is a lovely young man and is an excellent representative for your company and the company he works for. Little work needed to be done but that was not his fault. Clearly the company you work with is on target.

Was on time and took care of it within limited time. Heat still working... Love it. Told me what was wrong and went right to work. Set my thermostat and told me, taught me how and the difference between setting it when I leave to when I come home to when I sleep as far as the bill amount.

I waited almost 2 weeks to get a repair person here. I’ve been without a microwave now for almost 3 weeks. Microwave not repairable. Repairman nice and honest. My microwave cost almost 600.00. I was offered 191.00. I debated that with a contact person from Choice Warranty. She was very understanding and explained why amount was offered.

After having another technician failing three appointments, the warranty company reassigned my request to another contractor. The new company provided a next day appointment, and they were diligent, the technician arrived at on time. Stephen was very professional, and took care of everything. I highly recommend Heatwave Solutions Air Conditioning & Heating LLC.

Two men from Superiors were professional and knowledgeable. They were very helpful and fixed my fridge promptly. They found another problem I had and brought it to my attention and gave me advice. I will recommend your company. Thank you!

Placed claim early morning 12/09/20. Received call with appt 12/11/20 within 2 hours. Contacted Mr Smith Plumbing and explained my dilemma. He had a technician here within 30 minutes. My problem was resolved by 12:30pm 12/09/20. The technician was very professional.

Ran out of hot water when 2 people are showering at the same time. After that we got cold water. Solution to my problem was to turn the temperature up. Not happy with paying the service fee when I didn't think they did enough work to earn the fee.

We will give a positive review when & only when you honor our paid membership & guarantee stated under Choice Warranty's advertised guarantee for the home. This requires your fully paid replacement by your licensed technician/contractor. Honor your name & fix the problem. A happy customer spreading a good word will do more for the company than all the costly advertising you can do.

They answered, took my claim and hours later my appt was scheduled for the next day. My concerns were handled promptly and Date for service quickly. Great customer service. Easy to submit claim. Great experience. Everything went easy to file a claim.

I have never ever press so hard and he automatically deducted from my account and I called him. He did not call me back. I am very unhappy dissatisfied that I would want a phone call from somebody. I am I am very disappointed.

I have given Choice Home Warranty 3 chances to live up to their promise and they failed on all 3 occasions. I should have cancelled my policy after the first time, but since I believe in second chances, I didn't do it. However, as of today, I will be cancelling and suggesting that anybody else I recommended them to, to do the same. They use sub-par contractors who lie and are irresponsible. If there is ever a class action lawsuit filed against them, I will be one of the first to sign on.

Failed to give approval to fix sump pump based on the fact the Plumber reported the the sump pump was located outside of my home. The guidelines says there can be exception if the sump is located in garage. I contention is that the sump pump is in cove attached to the basement of my home by design when I bought it in 1981. It is covered on three sides as can be seen in the attachment. As a three year customer, resolution team should grant me an exception based on the principle by which it is granted to a garage location.

My appeal is still being drafted and should be submitted to y'all in the next couple of days. Your brochures and other advertising all state that age of systems is not a factor so long as they have been maintained in operating condition.

Technician was very very professional and thorough. Outstanding service and results. He explained what he found and showed pictures of what was done and recommended how the problem could be corrected by customer to eliminate the problem from happening again. He checked the other drains for problems.

The tech was GREAT. EASY TO COMMUNICATE WITH. ON TIME. CLEAR ABOUT WHAT THE PROBLEMS WERE. My coverage, however, was VERY DISAPPOINTING!!! I understand that holding tanks are not covered, but that was not the only issue that caused that system's failure. There should have been a partial coverage. Furthermore, the appeal process takes far too long!!! When you do not have hot water in your house, you cannot be expected to wait almost two weeks to discuss an appeal!!! Because of this I will tell ANYONE AND EVERYONE in my VAST social network NOT to consider coverage by your company.

The technician was professional and respectful. He asked if I wanted him to remove his shoes before he came in. He worked quickly, yet thoroughly. He made sure that I was happy with the results of his work. He was also very handsome.

Was prompt and explained the problem and process well. Respectful as well. Gave us a time to expect the problem to be fixed. Made sure we knew how to contact him with any questions. His appearance was neat and his vehicle clean. Made us feel comfortable with him.

I was referred by my sister. The agent I spoke with was very knowledgeable and helpful in explaining how the plan worked and what the plan covered. I am extremely pleased with my policy plan. And I appreciate the time and patience that Mr. ** showed me. I would, and have, recommend this service to anyone.

Done quickly and happy with the service from Smokey Mountain garage door repair business. Answered all questions and conducted himself in a professional manner. Tried to help with programming my car garage door opener, but my car is too old to be programmed.

He was very courteous, knowledgeable, informative and prompt. He arrived at the time he said he would. He called and gave me a 30-minute time frame which he was right on time. Thank you for having such a nice employee. Merry Christmas and I wish you'll a Happy New Year.

Everything went really well, the repairman was on time and very courteous. He explained what was wrong and was able to fix it. I would definitely recommend Choice Home Warranty and Total Plumbing for others. Great job all around!

Tom from Citywide Garage Doors was great. He was on time, diagnosed the problem right away. The opener needed to be replaced... He contacted his office to get authorization and replaced the opener this morning. I am super happy with the result.

It was a seamless experience. The technician called ahead of time to let us know he was on the way, and arrived in the time span given. He was pleasant and very professional and the job was completed in excellence. I would recommend this company.

Very professional and efficient. He showed before the scheduled time so he was on time and was able to fix the problem quickly. Very satisfied with the service I received. I would not hesitate to recommend his company to anyone.

The technician Derek showed up on time and had the job done within an hour. It was just a great experience. Best I’ve had with Choice Home Warranty. I hope that if I have to use warranty again it goes that well.

A/C the ADVICE for South Carolina did not respected the customer and they not responded the time and they didn’t did the job. I refuse to work with them because all of that. And I didn’t receive any call back from the insurance too.

We called to check & verify whether our outdoor lighting would be covered. We were told that it would be & an appointment was made through your office. When the tech came out he told us that he didn't think outdoor lighting was covered. We paid the $65 deductible, but he was unable to correct our problem since we are now told that outdoor lighting isn't covered. Let me reiterate: we called & checked before we made this appointment. We were told, over the phone, that this would be covered by our policy. We certainly would not have wasted the tech's time or our time/money if we had been correctly informed when we called "Choice Home Warranty".

Kendra was very helpful in explaining program and options. Very knowledgeable. Hope not to need the service, but glad to have the peace of mind in knowing it's there as we purchase a new to us home. Look forward to adding more positive feedback as time progresses.

CHW responded to my request efficiently and a plumber contacted me within 24 hours. I was very pleased with the service. The plumber was polite and courteous and fixed the problem right away. I would recommend CHW to anyone who wants a good home warranty contract.

Although it took 7 days to get an appointment, my technician arrived on time, was polite and took care of the problem with my dishwasher. Giving four stars instead of five because of the lag time to get the repair.

My furnace was not blowing downstairs. No heat downstairs, my service technician was excellent and very informative. He was able to pinpoint where the issue was and showed me where the issue existed. He also gave me pointers on how to effectively maintain my system.

Repair man came on time, found the problem and repaired it quickly. Great experience. This is not my first repair with Choice, and have always had a good outcome. Have had other companies and not as good. Would highly recommend choice as the best.

Not happy at all with the coverage. When purchased I got the ultimate package thinking that these components would be covered, I was told if I read it in detail I would see that dampers and the thermostat was not.

Quality of Service at the price that you would have to otherwise pay for specialty tools or the amount of time it would be required to learn how to do a task is well worth it. The amount of time that your orders are processed is extraordinary and is a very expeditious service.

My first experience with Choice was excellent. Terrell from Next Level Plumbing arrived quickly to assess my needs. He worked quickly and the repair was made to my satisfaction. I'm glad I selected Choice for my home warranty company. Thanks.

The technician, Marvin came to my home to check on my washer and stayed the entire time to check into the problems. He was very kind. The washer makes a lot of noise, leaks oil and water. He was trying to figure out the best option. Later, recommended that it be replaced (I am sure it is too expensive to repair), however, the amount of replacement is not really what I expected to buy a new washer. Not happy about that. I should have received at LEAST $100 more.

The tech you sent was very courteous and respectful. He was also very knowledgeable on the repair. He took the time to explain everything he was doing and what had gone wrong with the parts he was replacing. He is definitely an asset to your Company..

The thermostat was not working. The circuit breaker was off! I was not here and my husband by mistake paid them $60... But it was suppose to be $45, right??? Was hoping to hear from them, but that did not happen!

Had to wait 2 weeks for a plumber. When he came, he had no idea what the problem was, needed approvals and could not do any work. He then did not show up for his next scheduled appointment. I wrote detailed description of problem which was not conveyed to the plumbing company. This claim is going on over 2 months with no resolution. Ugh.

Repairs were expedited, and done in a quick fashion. Repairpersons were professional, and courteous. Would recommend this service to others. However, I wished that the repairs could be done by the same company, so I did not have to pay twice for different service companies.

CHW placed the order for my washer repair - then cancelled it without any explanation. I had to call around to find someone else CHW would accept - then took several calls to get the order placed with that company.

I was very please with the customer service represent when I began to explain the problem about my appliance. A service tech came out in a couple of days afterward to evaluate my freezer and placed an order for the parts that were needed for the repair.

Everything was done properly and professionally. Once the repair guys got on the same page with Choice Warranty they took care of the problem that we were having with the furnace. I would like to personally thank the repair man for his honesty, dedication and sincerity and keeping me up to date on when and what time he would be able to complete the job.

It took a few hours after writing a claim on the website, and then received an email with the time and info of the tech coming. The office verified it with a phone call. Very smooth process. The tech came on time and fixed our problem in about 10 minutes and explained how to prevent the problem again.

After taking a day off of work your contractor cAncelled appt and your customer service proceeded to think it was ok to just reschedule and have me miss work on another day. This is not the first time I have had this problem with your company not being able to locate repairmen, they don’t show or have no idea what they are doing. Not to mention your customer service is beyond unprofessional!! The only thing you do with on time is take my money. Worst service ever!!!

I called a spoke with Gary at ext. **; Because I had some question, Gary became rude, then spoke to me as if I was an idiot. Simply because I wanted to know what would be covered under your home warranty before signing up. Called back to speak with Gary but your phone queue didn't allow me to enter an ext. Somebody answered, I gave him Gary extension and he transferred me. Gary came on and I added the limited roof coverage, and he unbeknownst to me; transferred me over to Adam ext. **. And I only know that because Adam ** is the one who sent me my contract that said contact directly me at 800-814-2534 EXT **.

Our washing machine during a wash began leaking, stopped working. I called Choice Warranty and expeditiously an appointment was made for a tech to come. On the day of the appointment the tech arrived during the time window we were given. He proceeded to the repair of the washer, completed in about 40 minutes, gave my husband a paper to sign, took check, returned it to us once his transaction was completed. Very polite and professional. We were extremely satisfied, this being our first time of using Choice Warranty.

Contacted Choice on-line about broken washer on Monday. Technician arrived on Tuesday morning. Quickly identified problem and ordered new washer top to replace the broken top. Part will arrive a little over a week later for final repair. Process was quick and easy.

I was told the repairman would be here between 7AM-11AM. When he did not arrive by that time, I tried calling him at the phone number provided. I could not get through to a person or a voicemail. He did arrive at 1PM and repaired the dishwasher. I have not had an opportunity to run the dishwasher yet to report on the actual repair.

The techs were great but getting you to respond on email sucks. If I had not paid for 3 years of service I would drop your company immediately. I got your service because I have cancer and did not want to create stress trying to get things fixed. Stress is bad for me but dealing with you guys stresses me out and I wish I never paid for a 3 year contract. You guys suck!!!

The service technician performed a thorough job of re-keying the locks/deadbolts on four doors. Per the Choice contract, I was due 4 new keys. However, two were provided, which resulted in a trip to a hardware store to have more keys produced. My experience with hardware store keys is that they are often less precise than those keys provided by locksmiths. My other issue is with the Choice work scope for re-keying, which covers four locks. My four doors each have a locking doorknob and a separate deadbolt. I would have been happier to have Choice cover all four doors in their home warranty, meaning coverage for a total of eight locks, instead of only four.

Ms ** was very helpful and it was easy to make the transition over to Choice. We would not of known about the VIP program, until she shared the information with us. We could see the value and did sign up for the program. Thanks so much.

I will definitely recommend Choice Home Warranty to my family and friends. Latasha has been very helpful in providing me the right plan for my single family home as well as answering any of my questions. Latasha and her team diligently work with me and offered me the right plan that fits my budget. Thank you once again for providing us with such a great customer experience.

I am a real estate agent and has offered this plan to my customers and changed from Sears Home Warranty for myself and my clients. Service is the key along with the cost. Choice Home Warranty seems to offer the best product. My sales representative Freddie did a really good job explaining the products and offer the pricing plans for myself and my clients. Please continue to offer good service at a good price point. Service is the key and the reason that we purchase and offer this services to our clients.

Bruce ** was very thorough and effective in clearly explaining the home warranty program and benefits. His 'push' to upgrade to a 3 year plan was nice, kind, patient, informative, helpful and impossible to say no to. I could sense his desire to really help me "the customer" to get the very best deal. Pricing was very good.

The technician was very professional, he was on time and I was very happy with his service. He was very knowledgeable in his field. I appreciated that he made recommendations on needed services. I hope the technician will be recognized for his service.

We are very happy with the service we receive from CHW. They are always courteous and helpful. They always call back with instructions to resolve your claims. They came within the allotted time and was very helpful and resolved our issue.

CHW was a life saver, I just purchased my home recently and purchased a home warranty plan for three years from them. From start to finish this company was very professional. I will refer them to all my family and friends. And anyone reading this review.

Contractor was a day early, solved the problem expeditiously. Professional courteous. I was called 30 minutes prior and the work was well done. I'd recommend CHOICE to all those looking for a warranty company. I have had choice for over 5 years and never had any issues.

Cody is an asset to your company. If I have more work done in the future, please send him. He was very polite, efficient, he was very patient with me and answered all my many questions. Thanks again, Happy Holidays, Jan

We heard a clanging noise outside and realized we might have a problem with the air conditioning/heating unit. We called and your claims people were very helpful. Thank you very much for your help. Great Customer Service!!! My review is done.

The reimbursement program is okay, but I am paying for the services of CHW. Didn't like having to spend the time looking for a business to do the work, not knowing their reputations. But, in this case, I lucked out and was happy with the company I found.

Concerned that you are having problems finding a qualified technician to come out to service our water heater. We are concerned about finding our own plumber and being reimbursed. Not getting a satisfactory reason for not being able to find someone to do the work.

The gentleman who came to fix my garage door problem was extremely courteous, very knowledgeable and completed the job he came for in amazingly fast amount of time. He also kept in touch with me as to his time of arrival. I couldn't be more pleased with the performance of this young man. Thank you!

Glen showed up when he was scheduled, told me what was going on and kept me informed of the status of the job as he worked on it. The work he did looks very professional and the faucet is functioning just as it should with no leaks!

They were very friendly and personal also acknowledgeable. They had to order the part and they let us know what the status was while waiting for the part. They were suppose to come Fri but couldn’t make it so they came Sat morning and apologize for not being able to come on that Friday!

Technician was very professional. Had his mask and gloves on when he arrived. Gave good details on the problem and how to prevent it in the future. I would highly recommend him. I would also recommend Choice Warranty to anyone. They have a good customer service and great prices for their service.

Installer of my opener was on time an very professional. Job well done. He took the time and expand to me all about the opener and demonstrated how it all worked. My warranty as well. and very knowledgeable about MY G and the Wifi.

Very happy with the great service I received. Also the monthly price is affordable for me. That is very important. I did research and Choice Home Warranty is rated the best in the industry. I am a senior citizen so cost and reliability are important to me.

I noticed my air handler continued to run wouldn’t turn off. I went online. Entered new claim which is very easy process to do. I received an email followed by a phone call notifying me of my claim. Within probably an hour I was notified I had an appointment for the next day.

I contacted Choice warranty to fix a leak in my toilet. They sent out a plumber. The plumber wrote up what needed to be repaired. The claim was forwarded to another plumbing company. One week later another plumber shows up and says he has to evaluate the needed repair. He said he must submit a claim and it would take 5 hours to receive an answer. He could return the following day. This toilet now has been leaking for 2 weeks. The first plumber already did that and had it approved.. He said he had to submit a claim and he was sorry. I called the Warranty Company and they said he would have to submit a claim all over again.. I asked him how much it would cost me and he said $325.00. I was upset and told him to go ahead and repair it.

The technician for "Thrive Maintenance & Refrigeration Service" came and resolved my heating (downstairs) issue in short fashion. They was suppose to arrive on Sunday 12/06, but after writing to CHW he must have gotten the message; and even though the technician and I communicated via text several times they came and took care of my problem...

We needed a celluloid valve replaced. The repair appointment was made within 24 hours or less and the repair completion within a few days. Rich from Appliance Plus was the repairman. Between Choice Home and Rich they deserve five stars! Thank you both!

We are very hopeful that the service we might need is as good as the way we were helped in getting our new warranty set up. The contact person was very thorough, helpful, and answered all of our questions clearly.

My service contract states my service fee is $65, however during my conversation with Customer Service Rep today, I was told my fee increased to $85.00. I am not happy with the increase for my service fee. One of the main reasons for my decision to switch my Home Warranty to Choice was the affordable rates, that is no longer the case. I might take look at my old company that charges $75.00 service fee.

We pay insurance for a reason. When something breaks down the insurance company should be swift and considerate of all situations. I called this company about my air conditioner on Saturday the 5th of Dec. I received a call about the circumstances on Saturday and haven't heard anything since then. I received an email stating that if I wanted to pay for the serviced myself I have the option of doing so and get reimbursed. WHAT? Why am I paying insurance if I have to pay myself? This company has 48 hours to cater to my issues.

Our upstairs heat went out and I submitted a claim to Choice Home Warranty. Got an email saying they would have someone contact me via email with appointment date and time. After 7 hours of no response I sent a follow up. They found me a contractor to come take a look at the unit. Appointment was for 4 days later, so in December in Virginia with no heat upstairs where the master bedroom is. The contractor was able to come out 2 days early so that was good, but that was on him not Choice Home Warranty. He said that the refrigerant was low and needed to be recharged. Said that he thinks the outside condenser coil is leaking (no leak test performed). He then submitted to Choice Home Warranty that a new condenser coil was needed and that mine was leaking.

I am thanking to have two properties with Choice Home Warranty. When I have called for problem I always have someone answering the phone kindly and respectfully. Excellent customer service. I have already talked to many other people about the Choice Home Warranty.

I rate CHW #1 in my book. They never let me down and was always concerned about any of my claims. CHW I wish I could give 30 stars for a job well done. The passion of the customer service team outstanding. The quick response to any of my claim was quick and easy. I love how you can go to the website and submit a claim and in a matter of minutes get a response.

My washing machine bleach dispenser was not working, I called Choice and they sent a technician within the time frame stated by Choice, the tech reviewed the problem and ordered the part and replaced it three days later. The dispenser still didn't work, I called Choice to let them know. Two days later the same tech came looked at the machine for ten minutes (did not say a word like the first time) and then said I need to order the part. I then received an email from Choice stating in lieu of fixing the machine they are offering me a sum of money. The sum was $250.00 less than the cost of a replacement machine with the same features. Be careful when taking a contract with Choice. They don't replace appliances.

Gave good price based on our existing policy and matched the price to the new one. Was quick and resourceful. We used the service few times for dishwasher and had good experience with the technicians - we had AHS for previous house, both are comparable.

It was a good experience dealing with my case manager. He took his time with me and got me enough money to get a new washing machine. He was polite, understanding and explained how the coverage works and even told me when I could expect the check to come in.

Thank you for fast action. I am waiting to hear from the Plumber to fix my issues. After my service I will be able to give a more accurate rating on the beginning to end actions. Hopefully this will be soon because I did not know my furnace will not work without water. So it is very cold right now.

There was water pooling inside the dryer and was not diagnosed. The issue is more with Choice than with the provider. This was more of a defect caused as a screen was installed which should not have been installed and causing buildup and not due to a maintenance issue. I was told vent will be covered when I first opened the claim and when I called back was told only machine was covered after claim denied.

Have posted a recommendation on my FB page for your service!

The technician that came over to repair my oven, was very professional and immediately knew what the problem was and ordered the part and came today to install the new part. He placed a call to me prior to arriving. I have had several calls utilizing my Choice Home Warranty over the last 2 years and highly recommend this company, very professional.

Very pleased with service. Was done in a very timely fashion. The gentleman who did the repairs was polite and efficient. Easy to communicate with him. Would highly recommend Choice to friends and relatives. Have already told some people about the company and that I was very pleased with all aspects.

Keypad on range not working, it was determined not worth repairing and was given a check towards purchase on new range. Very fair assessment. I found service technician to schedule a quick appointment which was much appreciated. He then contacted Choice Home and within 2 days I had their evaluation. Very prompt.

I had to wait 10 days to hear from you about my hot water heaters, which by that time I had to pay to get them myself, your heater guy fixed a part and beat the dust out of another, and then said he did not know if you would pay for that part either.

I was pleased with the urgency placed on my request. The technician came on time as scheduled, he was very polite and friendly, he took care of issues in a timely manner. Also received immediate response from CHW. Have Thanks nothing else to write for now. I will be happy to refer a friend or 2.

My heater did not go on. i suspected the pilot light was out but decided to call for service just in case it was more complicated. I requested service Sunday night was informed service will be provided on Wednesday by a firm far from my location. I could not wait in this cold temperature and resolved the problem myself. Service should be provided within 24 hours. I cancelled my request.

It has taken since 10/10/20 to get my washer repaired and will be complete on 12/17/20. The A & E service technician was outstanding but the length of time it took to have a competent service technician complete this job was terrible and yet your company kept taking my monthly payments. Another delay like this on any future outages I may have will result in my cancelling my contract with you.