Choice Home Warranty Reviews

Choice was really fast and efficient with helping me resolve my issue. I set my appointment online and with an hour I was all set up for my appointment. Serviceman was set for the very next day. This is the kind of service I need when something break down at my house.

I was very impressed with the customer service rep. Who handled my new account with Choice Warranty. Louis was very friendly and explained the program very well. He was patient and answered all my questions and concerns regarding this warranty.

The technician made short work of the repair and was on his way. I think this is the 6th or 7th year I have had Choice coverage on my home. Well worth the investment. I would recommend this to friends.

Our technician was very nice and knowledgeable and beyond helpful with assisting us with all of our questions. Appreciate the effort offered by him. Would definitely use this company again and request them in the future. So far so good with Choice warranty since we are new customers.

Phone call was concise and easy to understand. Very helpful presenting options regarding different plans. Will cost us less for better coverage and as a senior will provide security regarding increases experienced with other company...and am able to gift policy to daughter if something should happen to me and I am unable to continue. Thanks!

The technicians that have come have been kind & tried to be helpful but they are not the right guys for this work. When I requested the repair I told Choice I need a plumber. They keep sending HVAC guys. Hopefully the right person is coming tomorrow. It has been 2 weeks of wrong people coming. Choice needs to read the requests & understand what customers are saying better.

Troy was able to answer all my questions in a way that convinced me to choose Choice Home Warranty. We have never purchased home warranty before and have been convinced this makes sense for our family now. He was very helpful and Choice seems to offer more perks than other competitors.

I can only speak to my last service call for my dryer. A tech responded to my request within 30 minutes and came out the next day. Although the company didn't have the belt needed to repair the dryer and come back twice after placing an order but the belt didn't fit. I ended up placing an order as well and receiving the needed belt before the tech company. I called them back and then returned the next day and put the belt on the dryer. They did cost me $45. Thus far I have been please with the service.

A person who called himself J.J. contacted me about buying fire insurance. He stated he was associated with Choice Care. More than five times I advised him I was not interested. He persisted, he had our credit card number and other personal information we gave to Choice Home Warranty. Finally, he hung up. I hope there will be no further contacts of this nature via our assocation with Choice Care Warranty.

Finally someone came and repaired our furnace. Andrea came and stuck with it until it was repaired. We are very pleased with his work. Not pleased that Choice doesn't want to pay him for his work. He is the only one that kept looking until he found the problem.

Can't remember his name but he arrived very quickly after I filed the claim. Said he was in the area and came right over. He was very thorough and helpful. He assured us, though we need a new water heater, that we could use it until new replacement arrived. Because it was Thursday, he said we would hear something this week.

Hi, So far I'm just having trouble finding someone who will fill out the online form so that I can be reimbursed. I've got someone coming today or tomorrow who *might* work with me on the reimbursement form. He says these companies are a pain, but hasn't actually worked with Choice. I'm going to keep working on him. I've been satisfied with your company - it's just finding people who will work with you that is challenging.

She was very knowledgeable and friendly. She listened and gave advice without being pushy. I have had Sears home warranty and was very disappointed when they failed to replace a fridge that was worked on 7 times because a piece was missing and the hardwood floor was damaged when the fridge was pulled out and it was not replaced or repaired. I hope that Choice will be better to work with. Thanks for your time.

It has now been over 3 days since I called into Choice Home Warranty with my dishwasher issue. This is the second separate issue I have had with CHW. The first was with my hot water heater. Not a good start.

I had a very good experience with the gentleman who came to fix the clog I had in my washing machine drain. He came in and I examined the issue and he wasted no time in getting it fixed. He was courteous, and efficient. Would highly recommend him.

2nd tech with Round Table Appliance was great. He was on time, knowledgeable, and professional. 1st assigned tech never showed and Choice got on the ball to find and assign a new tech. Freezer was unrepairable and Choice gave me a fair settlement to replace it.

My dishwasher was leaking water everywhere! When the tech came he saw it was the hose that had a rather large hole in it. He didn’t have one with him so I had to wait a week for it to be fixed completely but he came the day he said he would and was able to complete the job. No issues and I would definitely use them again.

We had an appointment for Tuesday between the hours of 7:00 a.m. and 11:00 a.m. Our drains were plugged and we couldn't use any water and I called him and told him that. He ask if he could come out Monday morning at 6:00 a.m. I don't think any other plumber would have done that.

The claim experience was quick and easy and the technician sent to our home was excellent! He arrived on time, quickly determined the problem, ordered the needed part and quickly rescheduled a follow up appointment for the next day to install the need part.

I understand the denial for my water heater since it was leaking water. I paid out of pocket to have it replaced. However, just received another denial for my Heater due to a crack in the exchanger. It was not explained how this was determined to be a pre-existing condition when I have used my air conditioner and heat up to Jan 2021. I also had it serviced in 2020 and no issues were found. I have to think this is only an assumption on Choice Warranty because there is no proof of pre-existing issues. I am a very dissatisfied customer. I feel like I have been scammed.

It seems like Choice is trying to find whatever excuse to deny my claim. Even though the technician stated it was normal wear and tear and that the unit was very secure and in good shape. My heat exchanger went out on my heater, after almost 14 years and they want to act like it's my fault or that they won't cover it because of rust and corrosion! This is unacceptable. If I have to pay for this repair I am canceling all 4 properties I have with choice for the remainder of my terms which expires in mid 2022.

My service tech, Bryon A. was great. I called my home warranty company late Saturday afternoon, and Bryon arrived early Sunday morning. I wasn’t able to be home, but I had a family member let him in. He diagnosed and fixed the problem in just a short time and was proactive about letting me know what his diagnosis was. I highly recommend his work. The house was very cold on a January day, so quick service was really important.

You were not able to offer service for anything we needed done. Our fireplace and water dispenser were sadly not on the list for coverage. No recommendations for service. Need clean and check for furnace, water heater and air conditioner.

So far, so good. Called on Friday and a Tech was there on Monday to look at AC. Now I am waiting to see when the AC will be repaired. The Tech was very good but my money spent was $ 160.00 for the service call and to find the leaks in the coil. Tech would not take the Document from my AC service tech. A 1 Heating, the company that has service the unit 2 times a year.

They were on time as scheduled. Phoned ahead to ensure we were home and completed all tasks that were needed. I would recommend them to all who feel they need a home warranty for their needs. I will use them again as needed.

Immediate response to inquiry. Process was extremely quick, and very satisfied with what I received with Choice Home Warranty. When shopping around for home protection plans, give Choice Home Warranty a try. I am glad that I did and they met my needs.

This experience was great signing up on the phone with Kyle, amazing discounts and prices. I hope and pray that their service and coverage is as good as our last company that we'd been with for over 2 years. Choice was over $300 less per year, too! Thank you!

TJ and Spencer were great techs as was Bree their office rep. Also, appreciate replacement cost for my washer. Choice Home Warranty is by far superior to other similar companies tried in the past. Service calls are less and all-around proven better. Many thanks!

We have an emergency situation wherein the kitchen sink is leaking and we are unable to use it, not only that it damaged the cabinet itself but still we are waiting for someone to come and fix it. It's 4 days since I called the service to fix this.

I was not aware of a hot water tank not being covered by the warranty. Choice Home Warranty offers warranty is right? I don’t understand why it was not covered. What am I paying for if they are not covered?

Very helpful in getting everything set up! I hope the excellent service continues as I need to use their home warranty! Adam was extremely patient and answered all my questions through the setup of my account. I have not yet filed a claim but hope their customer service continues as my first experience.

I was impressed in how easy Choice made it to sign up for their home warranty. The representative worked with us until, together, we found a price and length of contract that we were comfortable with. Very knowledgeable sales staff. Thanks!

To get a quote you ask for zip code. My zip code matches more than one city. My home address city is not Lenexa, it is Overland Park, same as credit card address and mailing address, your system does let me edit that info. You are showing my coverage address as Lenexa, instead of Overland Park??? Also read your contract. Do not see where if a air conditioner, furnace, stove etc can not be repaired and needs to be replaced if you replace or only pay up to $3000 an item. New Customer, Gary **.

I submitted a claim at 2:32pm on Jan 25th 2021. As of 7:26 pm on Jan 25th. I have not heard anything from Choice. I was told they have 4 to 24 hours to get a response from the technician. The furnace is broken and will not light. This is a urgent matter as the temperature will be below freezing tonight. I was hoping for a better response when I communicated Monday ~ Friday normal business hours. Thank you, Heath **.

Great to have very prompt service... great professional technician... found out you will not replace tank as advertised! Problem was fixed very shortly ---handled online with no problem..was communicated via E mail promptly... Thanks to all!

Mr. ** was very nice to deal with. He was very helpful with information about policy. The price of the policy seems very reasonable. I will be recommending Choice Home Warranty to family and friends based on this experience. Thank you.

I called Choice Home Warranty and the call was answered promptly. The gentleman was polite and opened the claim and explained the process to me as this was our 1st claim since we purchased the warranty. We received a phone call and email within 24 hours with an expected date and time of service. So far so good. Thank you, Linda **.

Call Choice warranty, made a appointment, got one quick, the company they sent us was good. Came out, made a assessment and fixed the problem. We are very happy with the results we got and happy with the prompt service of choice warranty home and the heating Co, They sent out, thanks.

Since this was a change in Home Warranty companies I have many questions to be answered. Your rep was excellent in answering all questions completely and with good background information. I think I've made the right choice on switching! Thank you.

Updated on 02/10/2021: KWIK heating and air conditioning were very prompt, friendly, thorough and professional. They called to let us know they were coming and also called to ask if it would be possible for them to come first thing that morning. That worked out well for us.

I think a great experience speaks volumes when talking about a home warranty, if you have ever had to deal with home warranty. The response time is quick and it seems the goal is a solution. My experience has been hassle free.

Tech was very courteous and answered all my questions without making me feel that I was annoying him. He also displayed knowledge of the work that was to be done. I have requested that the same tech coming out to inspect another problem that he brought to my attention.

The claim process was easy and professionally handled. Unfortunately it took a long time for CHW to find a suitable technician. Whilst this was no doubt because of the covid virus I think that communication about the delay could be improved.

Save your $600 dollars a year because you'll need that money to pay out pocket repairs when CHW deny every single claim. They denied a water leak behind a wall. After coming out of pocket $700 with a contractor to tear down the wall to find the leak, CHW come back and state, wait for it... denied due to corrosion. Plumber states no corrosion but wear and tear; CHW clearly states they cover it. Nonetheless, they denied the claim. Never mind the god awful plumber they dispatch the first time. I'm over this company and moving on. It's definitely been a learning experience for me. What's the point of a home warranty when all they do is DENY, DENY, DENY! They love to reference Section F of your terms as the reason for their denial.

Filed a claim early this morning to have garage door fixed. Received an email within several minutes that the order had been sent out. I had a call from the repair that a repairman out would. HE out within within an hour to take care of the problem. Excellent customer service. My only complaint is their replacement reimbursement is low when an appliance cannot be repaired and has to be replaced.

Choice Home Warranty is a waste of your money. I made the mistake of buying a several year warranty, so I have dealt with them many times over the last several years. I have had many problems that any homeowner would find very troublesome. When I purchased my warranty, the sales rep made multiple representations that were just out and out lies.

Customer service representative was nice and accommodating. Went over with me everything I needed to know. I received my email within minutes of finishing my claim. All the info about my claim, was in my email. He also informed me service company will contact me.

Agent was difficult to understand, had to ask him repeat everything he asked me. Other than that he was professional and did a good job taking my information, and asking the pertinent questions. Looking forward to getting my issues addressed.

Daniel ** did not tell me that coverage begins 30 days after policy is effective. This means there is no coverage for the first 30 days although I am supposed to be paying for it! The effective date is WRONG. I asked for 2/16/2021 as warranty effective date, you wrongly put 2/26/2021. First you don't cover the appliances for 30 days then you extend the effective date by 10 days after what I requested. Correct this right away and send me corrected warranty. Arvind ** Copy: Legal

Gary was very cordial and provided enough of information during our brief call this morning. The information happens to provide all it needed for me to move forward with a contract. I have emails from Choice Home Warranty and look forward for your business.

My experience deserves 5 stars. The technician was polite and very mannerable. In fact, I especially liked the fact that he wore shoe covers before entering my home. I would definitely recommend Choice Warranty to a friend.

I bought a house and the seller purchased the "Choice Ultimate" policy from Choice Home Warranty. The week we moved in the AC broke, this was the beginning of September in the South, so it was very hot. I called to put in a claim and they sent someone out to look at it. Choice Warranty told me they would have a decision in the next couple days. I have a 2 year old and I asked them what they expected me to do for "the next couple of days" with no AC while I waited for them to make a decision. They just apologized and said they understood my concern (literally the response I received). Needless to say, even though my HVAC should be covered they found a reason not to pay for the repair anyway.

This was our first service call with CHW for a plumbing problem related to our kitchen faucet. The process to record the problem was very simple via our online account. The service company that was assigned the work, MITCI Plumbing and especially the technician/plumber, was very experienced and professional. He made the diagnosis and gave us an explanation of the coverage which was very beneficial. Thank you for the good service.

Thanks to Choice, really came through on our service call and replacement of our washer and garbage disposal. We have been with Choice and will continue with their warranty service. I would recommend them to a friend and businesses in the state of Indiana.

The technician notified me when he was almost there, as I had requested. He was very considerate, following all Covid guidelines and wearing both gloves and a mask. He was very polite and knowledgeable, as well as professional. The problem was quickly resolved and repaired. I was very pleasantly surprised and happy.

Although the automated line said I might have a long wait, I did not wait at all. The representative was very helpful and informative. Now I wait to see how the rest of the process to complete my claim. I feel very confident in their success.

It was a holiday and we were scheduled for later in the week but when we called Red Alert they came out the same evening and and resolved the issue with our kitchen sink. Wonderful to see a business with this kind of customer service.

I have been pleased with the service, coverage, and price point while using Choice home warranty. The response time has been fast and accurate with service calls and any time I have reached out to customer service they have been available and ready to assist.

Technician came promptly and worked on the stove. He seemed to be knowledgeable and found the problem. I was told he would order the part that needed replacement. As it now stands I am waiting for the 2nd visit to complete the job.

Having to throw food away food in freezer thawing out and food in refrigerator spoiling. The refrigerator will not get food cold and the freezer will not freeze food. Contacted Choice home warranty for service but the response was, "We cannot locate a repair service."

CHW said my appointment with the heating tech was scheduled and provided a date and time. The heating tech never showed. When I called the company they said they never accepted the order and would have to schedule me themselves for another day. Appointment ended up being one week later than CHW scheduled.

Igel(sp) was excellent! He answered all my questions, was knowledgeable, and very friendly. Yes, I would recommend Choice Home Warranty to a friend. It was highly recommended by consumers' reports. The price was also very reasonable! I have 4 apartments and I will be using Choice Home Warranty for all four.

While I am quite pleased with the speed at which Choice connected me with a repair company, I was quite disappointed with the timeliness that the repair person showed up BOTH times in the process. I was told by the company (not Choice) that the repair technician would be at my house between 7:00AM and 11:00AM. The first time, the technician showed up at about 2:45PM. (In all fairness, the company called me at 11:30 to say they were running behind the first time.) After getting authorization from Choice to order the part, I was told that the technician would be here again between 7:00AM and 11:00AM (5 days after the first visit). And again, the technician showed up just after 12:00 Noon. The technician was quick and the repair company staff was quite pleasant each time I spoke with them. So my frustration is not necessarily with Choice, but with the repair company.

I called to discuss my plumbing issue and the rep did not resolve my issue and ignored my question about my deductible. Then proceeded to place me on hold status so he didn't have to talk to me. Hope you don't deal with Joe when you call.

I spoke with your service representative. Understood my question and concerns. He was clear and precise, explaining how service will be handled. He was respectful and knowledgeable. He answered all my questions. He made me feel comfortable and I knew that I made the right choice in selecting your organization.

Technician was extremely professional and polite. He came on time. He was very respectful of COVID protocols. This was very important to me. He diagnosed the problem quickly and was able to fix same visit. I would recommend this company.

CHOICE is a good company if you need something small repaired. This was our experience until our hot water heater stopped functioning normally in the middle of winter. CHOICE wanted to send three technicians to our house (from separate companies, on separate occasions) to get multiple opinions because they didn’t want to just replace our appliance (which is what the earlier technicians recommended). The third technician never even showed up and called us 5 hours later asking if he could come by. When it came down to doing their job, CHOICE completely failed us. After five weeks dealing with this issue CHOICE decided not to replace our water heater based on pictures the first plumber sent, out of the four plumbers that came to our house in the middle of a pandemic.

This review is not complete. To start I must say I am extremely impressed how quickly my claim was addressed. This is my first claim and I expected to have to wait at least 5-7 days. I was contacted the very same day with an appointment for the next day. That’s says a lot right there. The repairman was polite and thorough. My heat was not working at all. He was able to get it to work but it is very temporary. He said I need a new heater and he would advice the company. I’m waiting to hear on that now, which is why I say this review is not complete. I will do my best to complete this review after the outcome.

The website is not easy to navigate to start a claim or log in. The initial page is all about selling services but no easy way to login, with no drop-down or option to go to that portion of the web page.

I wish that services could be provided when needed and not have to wait 4 days or longer. Also that issue could be diagnosed correctly and not have to spend additional funds for another contractor when not needed. I thought this home warranty would be different than a previous one. But unfortunately Im beginning to feel that they are all the same.

Customer service is poor. If you call for service you might get some help and you might not they don't care if stuff gets fix. They only care about your monthly payment. I have been trying to get my toilet fixed for months now. I will cancel my warranty and look for a new company.

After you sending four technicians from 4 different companies You FINALLY sent one that discovered the problem and fixed it. HOWEVER I got rid of a 2000 range and downgraded because you only allowed me 900 for a new one. WHICH I did not need. Due to this total incompetency it cost me 120 in service fees plus the loss of my range for two months, In addition I lost 400 additional monies I had to pay for a new range differential, and I lost 1300 for the downgrade from my original range.

Choice got my claim processed very quickly and the technician actually changed appointment from a Monday to a Saturday to get problem resolved. WillPower Electrical Services LLC fixed electrical issue quickly, however, in the process, some drywall damage occurred and was advised this is not covered by Choice Warranty, so I now need to hire a different provider to correct that issue.

Repair was successful. Wanted to comment on the scheduling aspect of service. Took 12 hours to get a response after claim was made online. First appt was 3-8 on Saturday. Second change was to 5:00 on Saturday. Friday evening it was changed to 11 a.m. Saturday morning it was changed to 9:30.a.m.. All of the changes were email except the final one. Everything worked out but the process could have been better.

Claim no **. 360 Air (719)8002022 tech misdiagnosed the problem. Paid $60 call out fee on Thursday after waiting 24 hours for appointment. Tech cleaned the heater coils and said the ignitor wasn’t working but problems should be fixed. The heating coils were serviced one month ago. Sunday morning heating system not working house in 50!s for temp., one more freezing night and worried that the temperature will drop and pipes will freeze. Charlie at Choice Warranty, said Choice Warranty isn’t an emergency company and they're not responsible. Next got a computer call with 360 Air and to call for an appointment. No response from 360 Air. Concerned! Meredith **, on a medical emergency in California. Call Janet **.

I had a plugged toilet and water was backing up & overflowing in my half bath. I was applauded. Thank goodness CHW was able to send help fast. I received excellent service and professional recommendations from Out The Door Plumbing Service. I will be making referrals.

I was really pleasantly surprised. The plumber was very fast at fixing my issue. Thank you so much Arrowhead Plumbing in South Carolina. In times like this with the covid pandemic, I was worried that it would take a long time to even get someone out here but it was only a couple of days and the plumber was very kind to fit in with my schedule.

You are doing good on Phone and email with your quick response. The problem is assigning a local company for the repair. I have been your client for several years. A few years back you you had assigned a repair company within 24 hours. This time it has taken 5 days to assign a company which I think is too long. Sometimes we may not be able to wait for a long time. Unless you improve this, you will lose customers. But at the same time your rep responded quickly which is positive point.

Diligent Plumbers is the best plumber I have ever used. I hope if I have any future plumbing issues in the future I get him sent to us. Professional, friendly, punctual, knowledgeable, polite, explained to me about the broken disposal and made sure I had a new disposal that was equal in quality. Perfect experience!

I used your warranty services twice a week apart. My furnace was acting up and you sent a tech within 24 hours and he discovered the problem within an hour. It was overheating and I needed to replace the filter, which I did. The 2nd was the dryer. A tech came shortly, did all the electronics check and discovered it was the wall plug which I replaced later that day. The dryer is in great shape. Thank you for speedy service and qualified techs.

Choice has always been amazing at providing service. The companies they use and the technicians are always good at what they are doing. I am so glad we chose Choice to be our home warranty services. The technicians are always on time.

Electrician arrived in a timely fashion and completed the project in a professional manner. He thoroughly explained the situation and provided me with sound advice on how to prevent the problem from reoccurring. The technician wore a mask and practiced social distancing. I was satisfied with the overall service and professionalism of the technician.

When I put my work orders in they were both under the same category and I was informed that I would only pay one call out fee, NOT SO, after checking email I noticed that Choice had sent the work to two different contractors and that would have me paying the call out fee twice. Very misleading. So I canceled one of the work orders. Also there was a lack of communication between Choice and the contractor because I waited for the contractor to show on the appointed day and time, when they was a no show I called the contractor and they knew nothing of my appointment. I must say, the contractor came the next morning and was totally fabulous. But Choice, I feel like I have wasted a lot of money over the past couple of years, plus the last company I was with there call out fee was cheaper.

The tech got here within the the timeframe that was set and got the job done quickly. He was very nice and professional. The only downside was how long it took before they could come it. It was a week between when I requested the appointment and when they could come out.

Very good experience. Doors and More Co. did an excellent job. They were prompt and courteous. We were pleased with their professionalism. We would definitely have them back if there was a need. They were five star mechanics. Choice Home Warranty also rated a five star rating.

Be aware and stay away from Choice Warranty. They tell you what you want to hear when signing you up for their services but then you did not see the fine print. Choice Warranty really warranties some of the parts but not all of the parts that are covered items.

I am very happy with the service we received, the technician was on time and explained everything in terms that were easy to understand. He was friendly and knowledgeable. I would recommend your company to anyone. Thank you so much for a good experience.

Always with you when you are in need for help for your home Appliance issues. Very professional. They are just a phone call away and have always ensured that your problems are addressed promptly to your satisfaction. They search for the right professional in your area to solve your problem.

No sooner did I fill out initial info I got a call from sales manager Loay. He was prompt, knowledgeable and confident in the services offered by Choice. He asked me what I was most concerned about. As a first time home buyer, it’s peace of mind; that I won’t be throwing money away on service and repairs. Very glad I purchased the product and Loay didn’t hesitate to offer me a great deal. Thanks CHW!

I've been a client since around 9/19. I called in my first appliance repair around 1/11 or 1/12/2021. The repair technician arrived on 1/15 and diagnosed the problem with the washing machine. I had to call Choice Warranty the next week to find out what would be done. I was told the machine could not be repaired but CHW would provide $860 towards a new machine. New machines cost around $1400 so I'll have to pay the difference. The Choice decision only covers about 1/2 what a new combo washer/dryer costs. I am disappointed with this decision.

I had to wait 6 months to get a payment for my replacement dryer and the price that I got was not enough money to replace the dryer. I spent over 535 dollars to replace my dryer. That is not paying for a replacement. I took the buy out for my washer because I did not want to wait another 6 months. The washer is going to cost me 535 dollars. So how are you only paying 343 dollars for a replacement? That is not fair at all. I am done.

Technician on time and efficient. He made recommendations concerning how to best take care of my Furnace. I called to let him know I had a dr appointment at 4 and he made a commitment to arrive between 11 and 1.

Technician Randy ** with RC Plumbing introduced himself and fix the disposal unit after assessing the problem. He was polite and professional. I would recommend Him to anyone that needed help with their plumbing problems! This was my first experience with using Choice Home Warranty, claims person was quick about getting me a resolution for my problem.

The individual that came to the house was clean and respectable as well as compliable to face coverings because of the covid 19 virus. He saw the problem and fixed it in very short order. I have had no more problems at this time.

KLB was very professional, knowledgeable and proficient. He quickly diagnosed our problem and was on his way. He explained everything as he was doing it and answered all of our questions. I appreciated his time and his knowledge of our concern. I would recommend Kevin to anyone.

What a great experience we had with Amys Plumbing. Fixed the problem in a short time, was pleasant and wore a mask. Very polite young man. I would recommend this company to all as well as your company to everyone with an older home. Thanks.

This was the worst response I have ever had with a company, the thing is that I gave them the information of the people that will fix it, but they did not listen to me and exactly the people I told them 3 months ago is who showed up to fix it. The company is based in Phoenix but they have offices here in Yuma, all they have to do is be dispatched.

The plumber they sent out not only took care of the issue at hand, he pointed out some things I will need to think about when I remodel in the future. Great service. I would highly recommend using Choice Warranty to provide coverage for the home.

Good and Quick service. Easy to raise request from website and tracking with details/status being emailed frequently. We have Home Warranty for appliances; the vendor was good and came on time. Great service experience.

Gus ** gave me a reason to buy from Choice Home Warranty, his presentation of the coverage gave me a reason to buy! I've had Choice Home Warranty in the past and the service gives you a peace of mind when something goes wrong!!

My first time doing a home warranty. I purchased for my dying brother so he could have peace of mind. Washer broke month into warranty. Which I paid for 3 years upfront. It said I’d have a response in 24-48 hours. I spent almost 2 months waiting for a repair person. Their response was for me to find someone and they would reimburse me. If I had that kind of time and living out of state I wouldn’t need to buy their product. No one I talked to was kind or had any urgency. Once they got someone, the tech was responsive. We will see how repair goes.

In the past I have been very satisfied with the service. HOWEVER, I am very dissatisfied with my current claim, claim # **. I have a severe plumbing problem and your response is to call a specified plumber, whose response was my appointment date, which was 3 days out - NOT ACCEPTABLE! And the phone number is INCORRECT! Now what! When I went to bed last night I discovered the carpet was wet. Need I say more?

Unit started losing to freeze and chill on Sat 1/15. Placed service request on 1/17. Advised serviceman was not available. Checked status several times online and via phone. Finally had to handle issue myself. I rec'd an e-mail on the afternoon of Thursday 1/21 advising that a serviceman would be at my home that evening. 5 days to wait for help is far too long when you're in need of a refrigerator. So much for the purpose of having a service agreement with Choice!!

Knowledgeable Tech, Explained what he was doing and the process in detail. We are now waiting for return call to finish the repair. Appreciated call from Tech that he was running late and he arrived shortly and went right to work.

C. ** from Cats Plumbing Services came to our home on a plumbing problem. He went above and beyond to help us. He followed up with a phone call to tell us they could get the parts we needed and scheduled a follow-up appointment. I put him at the top of my list and will request him any time we have a problem. The first plumber that came from a different company said he could not fix our problem, took his service fee and left. I will never use them again. Ask for Cats Plumbing!

Great service. Plumber showed up on time, was efficient, knew what what the problem was. Best experience we've had with technicians from Choice. Gave advice on how to take care of our pipes to keep roots from growing in pipes.

The repairman was on time, efficient and knowledgeable. The dryer's timer was off and the repairman was able to reset and go through all the cycles to dry clothing. The repairman was knowledgeable about the problem and able to correct it right away.

It depends on where you need help. If you need help in Pueblo West co it’s usually call someone else because nobody will show from Choice. You will get a email stating to go get your own tech to fix your problem.

My appt was originally for the following week, but they called to let me know they had an opening a week early. I appreciate the company wanting to resolve my issue quickly. The techs fixed my appliance quickly and efficiently! They were friendly and clean. Plus they wore masks! Thank you!

In regard to my experience, I am becoming less likely to recommend use of your services. Your tendency is to look as hard as possible to find a way to deny a claim. You denied me saying that this wasn’t wear and tear. In actuality, the tech told us this was wear and tear, and though not the norm, it happens reasonably often. You are in business to protect our home, but you don’t really want to do it. We never once placed metal in the microwave, which would be the only way this could happen if it wasn’t wear and tear. The arcing started very recently, and obvious damage was only shortly before we made our claim.

The service technician Dimetri, who was sent to my house was very friendly and courteous. He was also very knowledgeable. My shower leak was fixed in no time. I truly appreciate the great service. I would definitely recommend Choice warranty service to my friends and family.

My recent experience with the repair personnel was great, he was professional and knowledgeable about the situation concerning my dishwasher. He was well prepared and equipped to take on any task to get it running properly. My wife and I highly recommend him and Choice home warranty. Thank you.

The technician was prompt and courteous. He was very knowledgeable and was able to diagnose the problem very quickly. He communicated the problem to us clearly and helped us to rectify the situation quickly, leaving everything neat and clean. We would definitely be happy to work with him again!!

Microwave quit. Technician indicated it would cost too much to repair. Microwave cost $469.00. Choice only paid $249.00 to replace. I am not Happy. I would never recommend Choice Home Warranty to anyone. As a matter of fact I may cancel the remainder of my three year policy.

The two technicians arrived on time following Covid19 protocols. They followed the protocols on the return visit as well. They quickly identified the problem They called Choice to describe the problem then had wait for approval. Upon the approval they purchased the defective part, returned and installed it with no issues. Job WELL done!

They were great. Timely and did great work. I’m thankful my toilets work again!!! Thanks guys! CHW has come through for me again. I don’t always have time to fix things. I am very appreciative. I can call and get things taken care of quickly.

Adrian was patient and professional. He carefully and quickly diagnosed what was happening and patiently answered all of my questions. He clearly explained each step of the process. I will certainly recommend Adrian and Home Defense Plumbing to my friends.

Had problems with faucet and garbage disposal. Both problems were resolved. It was as simple as making a phone call. I chose to purchase Choice Home Warranty because like a lot of homeowners my house is over ten years old. My appliances and fixtures will need repair. That's a fact. With warranty you pay a little each month and when a problem arises you just make a call.

Filed a claim 10/16/20 for a leaking roof under my "limited roof repair" coverage. There were 4 different tech companies scheduled to view the damaged. They never showed or contacted me (a waste of my time around 25 hrs). 5th tech did show 2 days earlier than sched time by CHW. Claim was DENIED after the 4 months.. It seems the "limited roof" portion of the clause is EXTREMELY LIMITED. Not worth the extra money when they are selling you the contract.

Hot water burned out at 3:00am!! They had no technicians so I called a plumbing company at 8:00am. We were so lucky that the house did not burn up!! They said they would pay 239.00 and the bill was $1399.00 I am so disappointed in the company!! Never ever will I buy a warranty of any kind!!

My husband and I were dealing with another company regarding our home warranty and became dissatisfied. I researched the market and once I spoke to the Choice representative I had no doubt we were making a good decision when we switched to Choice. Not only was our rep very knowledgeable, but the cost of their best program was less than what we were paying and it covered the same things and I think a few extras. That alone was awesome, but to top it off our service calls were going to be less expensive with Choice too! They've ranked superior for the last 6 years and we're excited to be a new customer.

Choice Home Warranty has not backed down from their obligation to me. We had a bump in the road when my refrigerator went out and the money they provided for it was enough to help me upgrade my refrigerator. I was curious to see how other home warranty plans worked so I took out a second home warranty plan out and waited to see what might happen. Then my toilet seal broke and I had water running out of the bottom of the toilet. I thought “here is my chance to see what another warranty company would do. I called this other company and they sent a guy out. He looked at my toilet, then went into my crawl space. His news was grim. He said a piece of pipe needed replaced in my crawl. I asked how much it would cost. He gave me the price of $1,050. I was shocked. The other company denied the claim saying it was outside the living space. Not the house, but the living space.

Hello all, Very quick a technician was found in my area and assigned to me. < 36 hrs. kudos to team. I would definitely recommend CHW to more friends for assisting me. Superb work despite Covid 19 restrictions. Thanks again to CHW team!!

AC quit on Thursday. Friday Bennet Services came to repair it. Discovered that the wires were touching the metal which melted away causing a hole in one of the Freon pipes. No fault on me. Just badly put together. I was told not covered.

Choice is fast, professional and sends great technicians with a fast turnaround. I'd recommend them to anyone. I had used a different company before and was very unhappy. Choice was the right choice. I really enjoy working with Melissa ** as well. She's friendly and gets the job done.

We reported that we were not getting any hot water. We were immediately assigned a plumber to come visit us, but 2 days later. However, the next day an agent noticed the issue and recognized the urgency. So, a plumber was assigned for that morning. The plumber that was assigned to come out, identified the issue and fixed it. It was quick, and we had our hot water back!

C J’s Appliance repair did an excellent job repairing my dryer. It required only one visit because CJ had the parts on his truck. Very professional and courteous. He also instructed me how to avoid future repairs by closing dryer and washer lid slowly, and carefully.

The staff person was very helpful. I needed to add an item to an existing upcoming plumbing claim and he made the changes. He even called the service provider to make sure they could handle the additional service request. Now I know why you are number 1! I am a new customer.

I like Choice because they don't waste no time in sending a technician out when you call. They are the best. I would recommend my family and friends. They also send you a message letting you know the name of the company that will come to service you.

Quick and easy review of the warranty program and service rep was easy to follow and covered all the information. All questions were answered. Plan options and payment structures were discussed with no pressure on which plan to choice. Email with program details arrived a short time later. Thanks.

Refused to replace my central air and my washing machine. Said they would replace the washing machine, would only give me less than what it cost and would not replace it themselves. A case manager was suppose to call me and didn't, but said they did. They only let the phone ring once and hung up.

The technician was awesome. But not happy that Choice has chosen not to replace our heating system due to rust and erosion. A system that is 18 years old should be expected to have rust and erosion. That should be expected from any system that is out in the weather for even a short period of time.

Recommended by a friend and I glad I called due to the cost of repairs and replacements...it's a good CHOICE. I spoke to a gentleman named Francis who is now my personal representative. I had a lot of questions and received detailed answers. It was a pleasure talking to him. l feel very protected now that I signed up. I am one happy homeowner. Thanks, CHOICE!

Excellent service. The technician was very good at knowing the product and fixed the problem within no time because he was good at it. I’ll recommend them every time I had the problem to send the same company to do the work. Thanks.

We had an issues with our Heating and Cooling system and I contacted Choice Home Warranty and a service technician was sent out within a day and made necessary repairs to our system. No further issues at this time. Great Job.

Broken door spring. The service was fine, I was disappointed that the door spring is not a covered item and I still had to pay the $60 service fee deductible. Not sure if it cost me more to have the tech. do the repair vs having another company come in.

Apparently nothing is covered for your garage door. Only the opener motor is covered. They sent someone out and said the springs in the door have snapped and needed replaced. They sent the information to Choice and it was denied. I called to ask why and that’s when I found out only the actual opener is covered. Not happy at all!!!!

I have been with Choice Home Warranty for almost 3 years. Unfortunately I paid for 3 years in advance, otherwise I would have canceled after the first year. I will never use this company once my contract ends April 2021. Choice Home Warranty has an excuse for any item that needs repair. This is only one person's experience, mine. It is not my intention to harm the company. It's my intention to be completely honest.

After reporting my plumbing issue online, I got a confirmation and the plumber was available next day. No big paperwork that I need to go through. Paid my service fee and that’s it... Happy to have chosen Choice Home Warranty services.

The technician was very nice and polite and straightforward. Moreover, he was able to fix it without having to order parts. He even offered to keep the claim open for a few days to make sure it was fixed and working reliably. Lastly, he called me a few days later to check on it and let me know that he was closing it since everything was good.

The technician was very qualified and helpful. However, the response and replacement offer from CHOICE was embarrassing low. Your offer wouldn't even cover HALF of the cost for a new dishwasher. I will certainly shop and compare when renewal time comes around. Even George Foreman would be disappointed by your response!

I am very disappointed in regards to this order. You denied the claim when the problem for the leakage because the handle wasn't on. The original faucet handle (turn water on or off) broke and I went to Home Depot to get a replacement and that did not stop the leakage. The technician had to replace the whole inner workings and cost me another $175.00 plus the $45.00 service fee. Every time I call about a repair, you denied the claim. So you can cancel my policy and return to me the amount of coverage not used.

The gentleman who came out was friendly, knowledgeable, respectful and very through. He told us he wouldn't leave until the problem was corrected. If we ever have another issue I will request him!!! This is a pain in the butt! I have tried 3 times to submit this and it keeps telling me I don't have enough words! But he was really amazing!

My husband and I have been with American Home Shield for 10 years. We had them to come out and do a repair multiple times on an appliance and it remains leaking water into the floor. They did not replace it as the warranty would have included a replacement if the unit could not be repaired. We elected to go with Choice And according to the representative the warranty is the same as American Home Shield. Not only was I able to get the new warranty on all five of my properties I was able to get it at a much lower rate then I was currently paying. The gentleman was very informative as he stayed with me on the line until I felt comfortable. Thank you choice home warranty!

The stated reason for the denial of the claim, rust and corrosion, was not the reason the Tech identified in the work order for the failure of disposal. My assigned claim manager calendar for appointment to discuss is a week away and my phone msg left has not been answered.

Appointment was scheduled promptly. Technician arrived in time and was very professional and helpful. He checked all rooms and found where water is coming from. He disconnected the broken part and will come back when needed part will arrived, Company called after the visit and confirmed the approval of work needed to be done.

The tech was on time polite and very good. He was very personable clean and efficient. Explaining everything he was doing. The heater was working just fine when he left and said any problem to make sure we get a hold of him.

Tech tested the remotes, and attempted reset the code, but motherboard was Shot. Stated would go back to shop, who called and stated Choice would replace unit, outstanding on your part!! I would recommend Choice Warranty because of their fast response and quick decision on replacing Unit!

Refrigerator freezer was not freezing and the technician was sent and found that the freon was leaking and put more in. But it leaked again. Technician was sent a second and third time and found that it was unfixable and a replacement would be given and the following day I was given money for a replacement. I am very satisfied with how my claim was handled.

I was told that my A/C that is low on freon is not covered because of rust. The tech disagrees. Show me anything outside that doesn't have rust on it. You just don't want to pay. I'm going to cancel my policy.

I was Disappointed that full replacement was not possible but I’m very happy that they were willing to pay half. The representative was very helpful and very polite. She went out of her way and took the time to make this possible.

I submitted a claim for an oven door. Technician said we needed a part for the door & he would order the part & let us know when he could come back to fix the door. Choice said it is not covered under my policy. The policy states my oven is covered for parts and components which should include my oven door. This is my first claim, will they all be denied?

Updated on 02/14/2021: I have had Choice Home Warranty for 2 years. I have made numerous attempts to use the warranty but every time I call, they cannot find a technician to come fix my problem. I spent over $1500 on the warranty & have had to use my savings to get my plumbing fixed & my central air fixed. Today I have no heat & it's in the 20s outside. They told me they can't find a technician in my area & that I need to be patient. Why have a home warranty if they won't help.

The technician seem knowledgeable, he was friendly courteous and professional. The technician could have explained in more detail they have warranties for the company and what the service would entail but everything else was good. The technician was on time and took precautions.

I called and the service rep answered my questions and was very helpful. The tech that came to my house was friendly, courteous, and wore a mask! I appreciate the efforts to keep customers and staff healthy. The tech called me beforehand to confirm his appointment and made sure it fit my schedule.

Very helpful and in a matter of 4-5 hours I was talking to a repairman with a appointment setup! The repairman was Courteous asked for pictures of things to be repaired so he’d have the right parts for the job. I’m happy so far!

The technician arrived between the allotted time frame, was friendly and prepared to do the work. He brought the tools needed. I would have scored him 5 stars except he wasn't able to repair the item, but did let me know what my next steps were.

Responsible, nice and got the job done. He was here on time, very pleasant and professional. I would recommend him and would have him again when needed. I have told many people about the work he does. Also would recommend Choice Home Warranty. If needed again, I would ask for him. Thank you. Carol

Technician was polite and professional. Service was quick. Choice Warranty made it quick and painless. I would recommend Choice Warranty to a friend or family member. If you own your home Choice is the perfect choice for you. It's good to know there is a company out there that lives up to its promises.

Choice Home Warranty is the best warranty company. They are quick to process your claims. I have not had any bad experiences with them or the service technician. I highly recommend them for your home repair needs. They care about you.

Excellent service, professional and knowledgeable. I’m very pleased with the technician that came to my house. He solved my problem and my family is happy. I will always be thankful for the great service and he even showed up the same day I called in. He was a day early and that’s great service.

My experience was great. The technician was on time. He called and let us know what time he will be there. Look he was quick, he was fast, he told us what the problem was and I turn around for the approval what is the next day. I will gladly recommend. I don’t know what to do Choice Home Warranty.

Service was sent out in a timely method. Diagnosed and notified me that they will pay for a replacement. Perfect! I was very impressed with the offer and the amount. I would always refer my friends to Choice. Because of service, quality and results. Customer service is always key.

The technician was thorough, polite, respectful and clean. He fixed my electrical problem. He was there on time and conveyed what was going on in a clear way so I could understand. He also took the time to show me where the problem was and why it was malfunctioning.

He came with a good attitude and personality plus. And most of all the TRUTH!!!! I was not pleased at all when I made the first call and I had to get permission from my husband to speak when the plan was a gift from the owners of the house we BOTH bought. The tech we certainly would recommend. First perceptions are Lasting perceptions.

The technician that was sent was TOP Notch! Very qualified, polite, and arrived within the time window, and was able to diagnose the problem. Choice Home Warranty Claims administration gets "0" stars. I submitted one claim that had three items on the claim. When the Tech arrived, he said he was only authorized to do one claim. I showed him that 3 items were on the claim form, but he said he was only authorized to do one item, and that successive appointments would be required for each of the 2 additional items. Choice Home Warranty was not available by phone to correct the problem.

Easy to sign up. Representative contacted me as I was looking up information on the warranty. She was very professional and gave several options for me to choose from. My father in law has the service and has used it a few times and was happy with the work that was done and the response time.

The technician was not only on time but he came early. He was polite and professional. His work was clean and he left no mess or extra cleanup. I do need to be contacted by the technician to tell me the name of the model he installed for the warranty registration.

The Customer care person was polite and clear. Explained the price and broken down and would it cost monthly and yearly. Which help me to decide to join Choice Home Warranty. And looking forward to using your services. Thank you.

We are buying a new home. The seller/mortgage company offered us a 1 year warranty for almost the same price that we received a 3 year plan with Choice Home Warranty! It was an easy process over the phone. I spoke with a friendly and helpful customer service representative. Thanks Choice!!

Appointment was set up within a few hours of filing the claim. HVAC technician found the problem immediately and replaced the part when it came in. Efficient experience and problem was resolved expeditiously. Unit is working good and was repaired in a timely manner.

For some small things, Choice is ok. But for dishwasher, I waited a while (week) and the company could not fix. I ended up calling someone else and fixed it. It is difficult to schedule online as well.

It was very polite. He knew what he was doing. I appreciated the fact that he wore a mask kept his distance. And yes I would recommend him to a friend. He explained everything and told me he would have to send the recommendations to Choice.

Very very satisfied with the service!! Put a claim in, got results soon after. Will recommended them 100 percent. Will let all my friends and family about their service. Thanks for taking care of my needs. Thanks in advance.

Great guy! Keep him around! He was very friendly and efficient. Fixed our dishwasher in two days. Thought me about the part he was installing and what the issue was. I will make sure to follow his advice. I would recommend his services to every person I know. Great job!

Ken ** was very accurate, patient, and kind. He is an asset to your Company. I hope that everything he told me what the policy covers will be true. I would like to have a copy of the policy mailed to me. Does the policy go into effect immediately? Again, he definitely is an asset to your company and it was a pleasure talking to him.

Courteous, respectful electrician. Had to be reminded once about mask, but no backtalk. Efficient. Returned for further work when first repair did not stop problem. When problem re-occurred, explained that circuit was now working correctly, and the refrigerator was the only possible other cause.

Sal was easy to talk to and had answers to all my questions. I can see why your company is rated #1. I was glad to also get a military discount. I'm also glad that the policy covers both of my HVAC systems and my septic system.

I filed a claim to repair my dryer which was not drying. The Item has been approved for repair. My last claim to repair my fridge was not approved which I didn't agree with. However I am waiting for the dryer to be repaired.

We had an Appliance Warranty before which it only covered 5 appliances and now our entire home is covered and it cost us lot less... that is a big win for us! Thank you for helping us out on the savings!!

It was great but I had to pay for the replacement part as the technician did not have it available. How do I get reimbursed for the part which should have been covered? I have the receipt for the item.

The tech finally got here, very competent, now we wait to see if it takes another 2 weeks for Choice to approve parts to repair. Still waiting, it's been 24 hours no email yet. First company to take job was no show, this one was late due to family emergency. I know it's covid but two weeks plus is asking a lot from policy holders.

While the service company did a bad job, He missed his first appointment and was just too busy. The dryer needed a new drum and they were very slow to notify anyone. Choice Home Warranty made it right! I would recommend them and use them again.

Matt, the person we spoke with, was very pleasant and able to answer all our questions. He walked us through the policy coverage, options and rates which allowed us to select a plan that fulfilled our requirements. Nothing but positive things to say.

Agent was extremely helpful and took his time explaining the services provided by the company. Allowed time for questions and went over coverage that the plan I was choosing had what I needed for my home. Thank you and I am looking forward to being a satisfied customer.

had to wait 4 days before repairman was able to respond however they did fix the problem.

While I just joined and obviously have no direct experience with the service side, the sales side was pretty straightforward (if not a bit overly zealous). The sales rep did his duty to upsell me a few times, but since I plan on living in my house for a long time the savings did makes sense - just a larger upfront cost. Maybe it's the George Foreman stuff, or the review site where I saw Choice was rated #1, but I am not displeased with my decision to move here from my previous provider.

The company that Choice sent out to take care of my heat pump was great, however Choice would not allow them to replace a part that needed to be replaced. My defrost control board is only partially working and needs to be replaced but since it’s not totally broke Choice would not let the technician fix it, only the sensor. Now when the board does go out in a month or so we will again be stuck with another service charge when it should have been taken care of in the first place. That means more time off of work to be home. I will be looking for another home warranty company. Choice is shady. By the way, this is not the first time I’ve had a problem with them not wanting to fix something.

My fridge developed a leak early in January. I opened a claim with Choice. They contacted a local refrigeration company that came and troubleshoot the problem to be a leaking filter housing. The technician advised me that he needed to report findings to Choice before proceeding. A week later he returned with the replacement housing and o pelted the repair. Both Choice claims agent and the technician were very professional and courteous and solved the problem.

Ms. ** was understanding. She went above and beyond to solve my issue. I am extremely grateful. Choice is the best WARRANTY company out there. Someone referred them to me now I referring Choice to my friends and family. I highly recommend CHOICE HOME WARRANTY.

Updated on 07/17/2021: After I filed my claim and an appointment was set up with a technician for my repair, I could not make contact with the technician to verify that he was indeed coming to fix my problem. After leaving repeated messages and texts with him to contact me, he would not respond. When I tried to contact CHW Customer Service I had problems getting them on the phone. I held for quite awhile and then called back to be placed in the queue for a callback from them. After almost 2 hours waiting, I called them back and finally got to talk to an agent. She tried to contact the technician for me and also had no luck. Then she said if he didn't show up by the appointed time window they would reassign the claim to another technician, but that it would start the claim process all over again and I would probably have to wait another few days for repair. This is not what you want to hear when you have a plumbing stoppage and you had already waited 3 days!!!