Choice Home Warranty Reviews

I placed call on sat. Was called back on sunday morning. Had appt. for monday for repair. Repairmen came 9am. Fixed by 12 noon. One of the best experiences I have had with home insurance warranty. I would recommend Choice Home Warranty.

My washer machine went out and within 24 hours, a service tech was here, within 2 days I had a new washing machine, I could not have asked for any better service, Choice Home Warranty is the way to go.

Kayleigh ** was knowledgeable, courteous, had a positive attitude and was helpful as I considered whether to change providers. She is deserving of praise and even a raise. She also demonstrated flexibility and initiative as she considered our needs and timing issues since we have our home on the market. I definitely intend to recommend this company if the service is as excellent as was Kayleigh.

Very knowledgeable agent. Explained several options. Quite persuasive. Signed up for a longer-term. Hope it is not a mistake. Have had some success with other home warranty companies in the past. Have a happy and safe holiday season.

We were given the option of waiting for the warranty company to send us a plumber, or call a professional plumber, and get reimbursed, thereafter. We opted to call our personal plumber who did the job quickly and professionally. Furthermore, he recommended safety items that needed to changed or upgraded.

Best home warranty company, Excellent customer service and amazing technicians, I’m so happy having this getting my back whenever I need them. 2 hours after I submitted the claim about my furnace, an amazing technician showed up and fixed the issue. Thank you.

The people from Diamond Garage Doors and Openers were just wonderful. Knowledgeable, polite and very professional! They went out of their way to take care of us during this difficult time of pandemic and holidays. We couldn't have asked for better service. They are the best!!

I had a contract with Choice Home Warranty about 10 years ago. The coverage was poor at that time. I decided to give them a second choice based on updated advertisements. I had a plumbing problem and the subcontractor Choice Home Warranty sent to fix it had to cut access to the blockage in my living room ceiling. They refused to pay for the ceiling repair as they said since they paid the plumbers 350.00 and they only pay a total of 500.00 for plumbing. They stated that they would not pay more than the 500.00 even though the subcontractor they sent cut the hole in the ceiling.

Both replacements went well & the technician was quick in his work. The work was performed on Tuesday, Dec. 15th. By Friday, Dec. 18th it was obvious that the furnace was not consistently responding to the thermostat temperature commands. The temperature would zoom up to 81 or 78 during the night despite temperature being set at 70 degrees. I need technician to return to see what problem is & if control center inside the furnace is source of problem.

The repairman that was sent and his company were great to do business with. The repairman explained the problem I had was not a problem. That is just the way a heat pump works. Therefore nothing was wrong and no work was done. So I paid $60 to learn how a heat pump works vs air conditioner.

The response was quick with the claim, that was good, but the claim itself is not good, still waiting to get the A/C replaced. The item broke down due to wear and tear and therefor, needs to be repaired of replaced. Please be kind and get the A/C replaced. Thank you very much.

Looking forward to reviewing policy. Luis was easy to understand & straightforward. He also agreed to mail policy for my wife and I to look over & discuss coverages. Although our home is only five years old peace of mind knowing our appliances are covered is very important to us.

Allstar Heating and Air was prompt. Checked unit and found a part that needed replacement. Ordered part and came back on Monday. So far ok with me. The only thing I didn't like was we froze over the weekend. Yah!

My heat pump is not working and freezes up. You denied my claim. I do not have a working furnace. I am very dissatisfied with your service renewing your service will not being renewing your service. And will not recommend your service to anyone.

Choice has been wonderful for us since we switched to them from another company. They respond quickly, and the one time we've needed to contact them, they got a great technician out to fix our issue. Very happy with them thus far.

They take your call. They set things up and you are done. Nice and simple. All you have to do is to be home and pay the small fee. The people that they send out are professional and courteous. They clean up after themselves and make sure you are happy with the service.

After submitting my claim on a Saturday morning, CHW had a technician at my home on Sunday morning. This was amazing and, in winter, a necessity. The technician was able to repair the unit within two hours. The unit appears to be working as it should be. The only thing I would add is that I wish the technician had given a call to me indicating his approximate arrival time. All I knew was to be available between 7 am and 11 am. He arrived at 11.

As a first time homebuyer I took advice from my father to get a home warranty and was pointed in the direction of Choice by my realtor. I am happy that I have the coverage in the event I need it, but that being said as for the sales service I felt like I was on the phone with a car dealer. The sales pitch and getting the “better deal from the supervisor” schtick, putting me on hold, etc. For a moment, I honestly felt like I was getting scammed but I looked up the company beforehand and saw the great reviews. I’m a “to the point” kind of guy and don’t like playing games when I’m trying to handle business adding to my stress of buying a home. Apart from that, the salesman was a nice guy and helpful to answer my questions.

The repairman was great and did a great job. The problem was it took a week and a half to have it fixed. Being without a dryer for a week and a half was not any fun! I know my dryer is old, but it should not have taken that long. The part came to my house on a Tuesday, 12/14/20 and you could not get anyone here sooner than 12/21/20. I could have had it fixed sooner if I could have used another repair vendor. Disappointed in how long it took to be fixed.

Technician was knowledgeable, prompt, and very nice. The service approval for was quick as well and the technician was helpful about next steps and even texted me. He deserves all stars. The above as for my experience. My issue is the replacement costs on my wall oven. It was impossible to find a 30 in wall oven for $325 let alone with install. I’m disappointed with the amount. Even alone it said standard wall ovens are $600-$4700 NOT including install. This will be a factor when deciding if I should recommend to clients. Hopefully if something else comes up it’s a better option. I did appreciate it just told you the amount to expedite it but the truth is I did have to pay a lot a additional to replace.

I put in the request and the next day the tech was there. It did not take him long to complete the repair. I will call again when I need a new repair. They are fast and professional. The technician came in, assessed the problem, fixed it and departed with a clean area.

The repairman arrive at the designated time, checked the system, diagnosed the problem and determined the system inoperability was due to a faulty switch. He replaced the switch and restored the operation of the heating system. Our tenant was satisfied of the restoration of service.

I had a long going problem in getting a refund on service fee that I had to pay to 2 service people for the same service. After months I was told the claim was closed and I would be given a free service on my next service instead of the refund.

Tech was a gentleman and professional. Very knowledgeable in his field. A pleasure to have in my home. AQs a trainer for a new employee. His detailed explanation and demonstration for the new tech to be successful were superb. I don't write reviews very often but Lamar deserves this one.

Pleased with how quickly I decided to go with Choice. All questions I had were answered in our conversation. I was given a seniors discount. I am always pleased when given that. The young man listened to my concerns and made certain I understood. His voice vocabulary was warm and sincere. Mavis **

We opted to find a technician because CHW wasn’t able to find one for three days. This is becoming a norm for the last 3-4 claims. For the claimant, it is a big risk if things go wrong during the repairs. After the initial agreement, additional expenses are claimant's responsibility.

I gave 3 stars because after being with CHW for a few years, this was the first time they covered a service call. I called a few weeks ago to cancel and was told CHW has taken steps to provide better coverage so I decided to stay with them, for now. Thank you for finally easing up on all the fine print! I hope to be able to provide a higher rating in the future.

I reported a claim, it took some 12 hrs to respond, but I hired a tech and claimed online as guided per CHW, it worked well, tech replaced the part and heat is working in 3 hrs. This is a good process with CHW, if tech can not come out on time you can hire and claim yourself.

Technician came to examine refrigerator, specifically the ice making apparatus... He found it to be faulty. So, he submitted a claim and I got a note stating that the Claim was being denied because of abnormal wear and tear... NOT TRUE! So, I appealed and was told Case Manager would call within 24 hours. 3 days later I call because no Case Manager ever called me. The Claims guy I talked to today (12/20) that a Case Manager could not call me sooner than 12/30/20. I went ballistic on him for such a long time gap for action. He then indicated a Case Manager would call me in the next 24 hours... Your service on this call is sub-par! Please remedy; Thank you!

I had a problem with my heating system. Specifically the heat was not coming on. I called and got a response right away and the Techician came the next day. The plumber was on time and very efficient. Great service. He was very courteous and informative.

So Choice does use the cheapest bid for repair they can find. The techs are not masters of their trade and sometimes sketchy. One tech took my service fee and never returned. Be warned CHW states that they are not responsible for damages a dispatched tech may cause. (Just saying) One tech did not properly install a contactor in my A/C. A second service call fixed it flawlessly by repairing the exact same component. (I should ask for the second service fee back.) Choice did make good and waived the service fee for the tech that took the money and ran for the stove. End result they repaired my A/C and hopefully tomorrow the burner on my stovetop.

The technician was very helpful and knowledgeable. He diagnosed the problem and rigged it to work temporarily. Choice Home Warranty has not yet responded to the recommended repair order. We are hoping that the temporary patch holds until CHW processes the order.

Choice Home Warranty rep was friendly. Arranged to have someone come out within 24 hours. Problem was resolved. The only problem was with the technician from GK Mechanical. I do not feel that he respected my request for social distancing.. He seemed annoyed that I requested that he use the back door to the basement rather than go through the house. Then despite my request, after the repair he just walked in the front door to complete the paperwork. After his irritation with my request that he not come into the upstairs, I was too uncomfortable to ask that he stay outside.

While buying, the term that I choose was for 6.5 years. Paid for the entire term after confirming twice about the duration, amount and other terms. But got a call after 30 minutes that term can only be 6 years. If not possible, then the same shouldn't have been accepted at the first place.

The customer service was knowledgeable and offered a wide range of options. The options allowed me to accept decided in the option I think is okay to cover home. Neil was informative and helpful. I hope Choice home warranty will be better than my previous warranty company.

I will recommend my family & friends. I’m still waiting for the technician to come and work on my problem water heater. I call this morning at 9:00 & 9:30 am. They giving the appointment till 12/28/20. I call back. They rescheduled me for today at 5:00 pm. They need to replace my water heater. I got to wait till Monday. So far we are on track.

Technician was prompt, courteous and experienced at what he was doing. This was my first experience with Joyce on working on the item. I had other companies before but none was a good as Choice as making a great decision and being prompt in their actions.

The company was very quick to respond and was both professional and courteous. From the moment I opened the claim to the time the problem was resolved was less than 4 hours. I couldn't have asked for a better resolution. This was the easiest thing I've done in a very long time.

Made a few claims within a year and they have been excellent! Always sending contractors who get the jobs done and great response time. Even during the covid period they are excellent! I could not ask for a better home warranty!

Berry was awesome and was very professional. It felt like my brother was helping me out instead of someone who worked for Choice. Thank you for sending him our way!!!! I would recommend him again!!!! It didn’t take him long to find out what was wrong and the system is operating at its finest now that he is done. Thank you again choice home warranties.

I just signed up with Kendra and she was very professional and covered all information, and answered all my questions. I feel the money was worth it and I will have peace of mind knowing I am covered if anything happens.

Quick, quality, complete and timely service from the professionals Joshua and his helper. Complicated problem solved very neatly and quickly. Thank you Choice Warranty! Full replacement DONE!! DO - NOT - IGNORE - CHOICE WARRANTY!

The tech we called was great. He knew his trade & he is coming back to replace our circuit breaker panel. Choice home warranty is not paying for it. We are. Choice has a website that is hard to follow & calling is just as bad if you need to talk to someone. You get transferred & given other numbers to call.

Ok, been with a competitor, they were horrible. This company is awesome! I called around midnight and within 9 hours, the technician came to fix my refrigerator. He was very professional and extremely helpful. He taught me about preventive maintenance and how to keep it from happening again. Best service ever!!

Not only is my dishwasher still broken, but again I'm getting the run around as to who has to contact who to get anything resolved. I'd truly like someone to finalize this parts order/repair immediately as I have family coming into town for the holidays and this has been over a week!

I called to place a claim, my heat is not working, I'm a disabled senior citizen and it's below 65 degrees in my house and it's going to be in the 20's tonight. So I called, and waited on the line for about 15 minutes, then got disconnected. I called back and pressed 2 for a call-back. It is now 2 hours and then still have not called back. So I went on-line and tried to place a claim there. I was successful but still haven't gotten a call or an email to find out if anyone's coming.

Ice maker in freezer portion of fridge had stopped making ice & the firdge wasn't staying cold. Marvin my tech said it was & it was a simple fix. Ice had formed around the fan. Had to DEFROST freezer for 2 days. Once ice was gone Turned fridge back on & I have ice & fridge is keeping contents cold.

All they want is money not concern enough to fix the problem or what causing the issue and will walk away without doing nothing. They have No patience. I am thinking about finding someone who is not all about the money.

When the heat was no working at my home, Choice Home Warranty was totally responsive and efficient in securing a highly competent contractor, CR Air Conditioning in Tucson. Issue was diagnosed and repaired within one day. I would most certainly recommend Choice Home Warranty to any homeowner.

The process was very easy. The customer service rep finished in less than five minutes. Also set up my internet access. Great rep. Best home warranty company. Wish I found you when we moved here 15 hrs ago. I’ve used over the last 20 years.

My heat began acting up. I called Choice Home Warranty and they took the claim over the telephone. Arrangements were made and someone came out the very next day and issue resolved. The entire process was easy and seamless.

The tech was great, came as promised. Pleased with the service and would recommend. Fixed it in almost no time. Very happy with his service and very respectful and glad he was able to fix the furnace. Thank you.

The technician was professional and thorough. He diagnosed the issue quickly and was prepared to fix it. He and his helper were mindful of social distances and wore a mask.The disposal works great. I have peace of mind now that’s it’s been repaired. I would highly recommend him.

I contacted Choice after my A/C started to fail in the hottest month of the summer. After only 24 hours a technician was at my door to diagnose the issue. My experience with HVAC technicians in the past were not pleasant, so I was a little worried initially. I have to acknowledge that Choice selected an HVAC company that were courteous, informative, and fair. Best experience hands down in my short 33 year life time. Once the fix was performed, and $65 diagnostic fee was paid, not only 2 hours elapsed before we were contacted with an approval to replace the outdoor and inside units. There was a $1200 non-covered cost fee, but overall we saved thousands! We were extremely thankful for the quick, and professional service by Choice and their service providers. After only a short time with this company, we are definitely going to be Choice Home Warranty lifetime customers! Thank you again Choice!

The gas valve that controls the functioning of the furnace was not covered. Yes it is a “valve” but it also controls the flow of gas and has at least 4 sensors. So it not a “valve”. It is the control system. When the igniter goes one sensor starts gas. If the igniter is not hot enough a sensor stops the gas. If the igniter is ok the fire lights and another sensor feels the heat and continues the gas, otherwise it stops the flow. If ok, when the temperature is reached another sensor stops the gas. This is not a valve it is a “controller”. Just because someone called it a valve in your company doesn’t make it “JUST A VALVE” and disallow it.

I called today to inquire about Choice Home Warranty services. I was so impressed with the person I talked to. They were very informative and gave me information I needed. I signed up with them as I had heard good things about them with other clients.

I discovered my front loader washer door leaking water. I phoned Choice and they quickly dispatched a well qualified appliance technician that diagnosed a bad door seal. Choice approved the repair and the technician has ordered the part and will return to complete the repair as soon as the part arrives. Good quality service by Choice & their assigned technician. Thank you Choice.

Latasha was very informative as well as personable. I feel extremely comfortable with her oversight over my plan. Not only does she deliver fast replies, but she answers all questions in detail. Appreciate her working late on a Friday to get my plan started.

The servicemen did a great job fixing my fridge. I highly recommend them. They arrived early and were done quickly. That’s it. I have nothing more to add except the first company cancelled but no one from CHW advised me of that. I had to send two separate emails to find out the day after the company was set to be there.

What I thought was a heating issue was not an issue at all. Mr. ** was able to determine that early, then replaced the thermostat which was very old and replaced it with a new one. Mr. ** was friendly and efficient.

Bearings were worn out and Choice quickly sent out a mechanic. The parts were ordered and were installed today. I'm very pleased with the timely resolution of the problem. I have told many friends and neighbors about your service. I will definitely renew my contract.

Tech came to my home to fix dishwasher. Had a computer issue. Says probably too expensive to fix. CHW offers cash instead of fixing or replacing. Approx $250. Lowest price I could find was $304 at Best Buy. To get it delivered, set up and old one removed around $500+. Need to also add in CHW service charge of $60 and $35/month membership fee. Was it a good deal. No. Not worth the years/months of payments and few services. Plus none of the technicians have worn masks.

The representative I spoke with was very kind and provided info in a manner that was able to under. He basically gave a brief summary of the service that would be provided and answered questions that I had. It was a pleasure for me to learn various thing or service you will provide. I am looking for to giving you a call in the event I have a problem.

I purchased a Home Warranty Policy with Todd **. He did an outstanding job explaining the coverage offered by Choice. He was professional, friendly, and patience answering my many detailed questions. I would refer Todd to friends who are looking to buy a home warranty insurance.

Firstly, it usually takes several days to get a repair person to pick up our claim. I was very happy when I received notice he would be here the next day. As the heater was not working properly and snow was coming. Errol arrived when he said he would, diagnosed and repaired our heater. He was pleasant to work with and knew his business. Thank you!

The gentleman came within window time given, masked and had booties for his shoes. Very professional and did the job in 10 mins or less. He explained when finished what the problem was. I highly recommend that company for appliances issues.

I thought long and hard about adding my pool equipment but was assured by the salesman that their policy covered Everton pool equipment regardless of age. Three months later my heater failed. They rejected the claim because the heat exchanger rusted out. I appealed but was quickly denied. So to all my friends and family I recommended Choice I’m sorry.

When you buy a warranty to cover major items including the eater heater to avoid costly replacement You would think that would cover the water heater tank if leaking. Apparently Not! This is not the first time CHW has come up with a reason not to cover an item. I will say the repair guy they sent out seemed to be polite and professional. Not sure if I will continue with a home warranty if it really doesn’t cover major items.

The people are fine, cordial- efficient. The appliance team sent out was exceptional- tried his best, but given the parts for my 21 year appliances are no longer made- he was unable to repair them. I am VERY disappointed that you declined replacing these items. Wear and tear on a 21 YEAR OLD appliance is real... It cannot be fixed- and in the contract, you will repair or replace with equal quality- but you don't live up to what you promise. My claims have been appealed-let's hope you do the right thing- because otherwise, I will be letting it known you sell something you don't back up.

We got a technician the very next day and they were professional and fixed our heater in the dead of winter! The only frustration I had was that we cannot request a company that is contracted with CHW. Another excellent technician I have used was available before the technician that came but there was no way to arrange that. It’s first come first served so anyone could pick up your work order. There should be a way to hire a contracted worker with CHW so we can use the same companies over again.

Apparently there has been some miscommunication among the employees, etc. of Choice Warranty. While I realize COVID has put a damper on the effectiveness of running a business the way my claim has been handled is unacceptable. First there was no confirmation from Choice Warranty when the first service was to be handled. Ever Ready Appliance diagnosed my problem on November 25. Choice Warranty apparently desired a second opinion. Enter Lavoy Appliance Service. While the claim was documented November 7 it is now December 11 that the second opinion entered the picture. His diagnosis was the same as the first. It was documented parts were needed to correct the problem of the malfunctioning burners. While at my home he ascertained two were available and needed to check for the third.

Ordinarily Choice would have received at least 4 stars, however, I was annoyed with the Rep that took the call. I had to answer the same question 3-4 times and when he finally explained what the next step was going to be, he talked so fast I asked him to slow down and repeat. The accent doesn't bother me, but it's important that the person speak slowly enough so that he can be understood.

I don't normally purchase anything from an incoming call, however the young men I spoke with were very kind and professional and patient. I had been thinking of signing up for a home warranty but it was not top of my list to do right now. I'm glad to have this done. It gives me peace of mind.

I tried to file a claim online, but when I entered my email address and contract number the message I received was no email connected to my claim number. I doubled checked my entries and they were correct. I have received emails from you before, so I was disappointed your system did not recognize me email address and or contract number.

Technician was timely, friendly, knowledgeable and fast. Great service! For my first claim the process from initial outreach to resolution was less than a week. I would request DLC Electric in the future if new issues arise with any electrical related issue. Thanks!

The technicians that came out were excellent. The Choice customer service person I spoke with was terrible. They were condescending and cut me off several times, and worse than that, they didn't listen to hear my problem, much less solve it.

The representative was very thorough in explaining the upgrades to my new policy. He made my decision much easier. I’m hoping that this can be a long lasting and pleasing relationship. With the pandemic that we are experiencing right now, my family and I were very skeptical of going with a new and unfamiliar company.

Response to my inquiry was rapid and the salesperson sold me quickly on the policy. I liked the terms and the available options. I am a new client and haven't had to use the warranty but I feel confident in the service.

I worked with Ronald ** who was responsive and knowledgeable and a friendly voice, human voice, on the phone. My policy fit my situation and I appreciated the options offered. I would recommend anyone interested in a home warranty, investigate Choice.

I paid $580 for a warranty plan and received an email from the company offering the same plan at $480 with a $65 service fee instead of the $85 fee in the plan from the website. Company is operating a bit of a bait and switch scam.

I received a second call after I turned down coverage. The agent was very fair and respectful. We worked things out and now I have home warranties on both of my homes! I look forward to continuing this coverage in the years ahead. It will be interesting to see how much fees change.

Technician was prompt, experienced and offered great advice regarding options available without being pushy. They arranged to purchase replacement parts and then carried out installation leaving no mess behind and removing old faulty items. They carried out testing and setting up new unit as per the manufactures specifications, then went through operation procedure with my wife and I.

Most important, because of the virus, Charles wore a mask. He was professional and polite, and friendly. He explained why we were having the problem with the water heater, answered our questions, and how to fix the issue - which he did in a fairly short time. He was awesome.

Was very pleased with the fast resolution to our service problem when the first technician did not follow thru with his report to have problem resolved with my appliance issue. Second technician was sent out and I was notified right away that there would be no charge for the service call, without having to follow up on my own.

The service performed on my refrigerator was outstanding; however, I'm dissatisfied with the limitations of my homeowner's insurance. I'm dissatisfied that the food that I had to throw away in the freezer and the flooring that was damaged (the technician took a picture of it) by water damage from the refrigerator wasn't covered by my policy.

Hi. The repair guy was very help and knowledgeable. He was able to repair the door right away which was good for me so I could park my car back in my garage. I would recommend this company for repair and would also welcome him back. Thanks for your help..

Most impressed with response time and quality of vendors. I had a horrible experience with my last home warranty company, so I was not prepared for the competence and professionalism of Choice. I would certainly recommend Choice Home Warranty to anyone.

This warranty plan is worthless. Does not cover anything to do with garage door or parts. Had to pay out of pocket for repair. Could have just called a contractor myself since I had to pay 165.00. Won’t be keeping this plan. Will cancel it. It’s worthless. My experience is Zero.

I am still waiting on the account manager to call me and settle the disputed value of my microwave. I have left messages and sent emails with no reply. I called the main number and was told I have to make an appointment for call back. The offer for the over range microwave is 149.00 dollars but my microwave was also a convection oven, I can't replace the microwave for the amount offered. Extremely dissatisfied Choice Warranty.

The plumber was very experienced in his trade, cleaned area when job was finished, on time for appointment, job well done. I am very pleased with the work that was done. In the further I would ask for the same plumber in the event I would need more work done.

Appreciate all of Alan **'s experience and quick and efficient customer service. First time with Choice and heard great reviews and was referred. Didn't have a lot of time to set this up as towards the end of the year we get a little busy with work. Alan made this process very smooth and I appreciate all his knowledge and confidence of your company. Also, he is there for me if I have any question anytime! Keep up the great customer service, and excited to have this affordable peace of mind. Thank you!!

The issue turned out to be the light switch needed to be replaced. The Electrician diagnosed and fixed it quickly in one visit. He was on time, very professional, prepared, and answered all our questions. I would recommend this company.

I place a claim and was denied for some odd reason about my AC unit when it went out and it had been in use. But for some odd reason you all told me the way it was wrote up it look like it had not been in use but that was so not true, my heat and air had work but went out on me.

My co-pay should have been $45 but for some reason Choice accepted a work order from Sears for $60. I am very disappointed and dissatisfied with the cost of this transaction from Choice. But the technician was great. Please honor the contract agreement and credit my account the $15 over charge.

I really like the way Choice Warranty handle claims and communicate promptly. I have already referred this to one of my client/friend. Technician from first claim was knowledgeable but had some attitude issue. He didn't listen when I asked him to please check for carbomonoxide

Extremely dissatisfied with CHW policy. I will not be renewing because nothing is covered! I had a leak and they said it was not covered. Buyer beware, their list of exclusions is a mile long compared to what is covered.

My review is based off of how I was treated by the sales rep Freddy when initially starting my plans with Choice. Freddy was extremely knowledgeable and friendly during the entire process. He was able to answer all my questions and provided me with info so I could make a good decision.

I had an previous claim with this refrigerator and Smart Ahead fixed the ice maker. Now this company Applix came to fix the refrigerator this time and showed me how the ice maker had burned the inside of the freezer part. I have a big black spot now and could have lost my house. I need to be compensated somehow. I’m actually scared using this refrigerator.

Refused to fix leak. Neighbor did it. The plumber was great in handling the situation. Your service sucks. I think that should say how I feel. Will be moving shortly and will not renew my service. You refused to fix a leak.

Sewer blocked and could not drain any water down. Choice home warranty dispatched plumbing company fast. However, there was no immediate appointment. We had to wait for two days to get the service with no sewer. It was very hard waiting time. Hope Choice Home Warranty can consider allowing customers to find sooner service themselves in the event like we just experienced.

I was very pleased with the repair work done by Lyday Companies LLC. The young man was very knowledgeable, cleaned up after himself, and went above and beyond by checking the crawl space under the kitchen. I will ask for this company to do all future repairs.

It took over a week to get a tech. He left. Said would take 36 hours for approval. After 48 hrs I called tech. He said he was waiting for parts and would call me with eta. Have not heard back. Going on 4 weeks without dishwasher.

My account Rep was really nice and very professional. She took the time to explain the services offered and was very patient with me in the process. I will definitely be recommending Choice Home Warranty! Thank you for providing exceptional service..look forward to service in future!

Technician determined the motor is bad. He didn’t have one in stock and was unsure how to find one. Not sure if they’re coming back or not and my dryer is still broken. This doesn’t bode well for Choice Home Warranty or their track record of customer satisfaction.

I appreciate how quick you were able to get a plumber to fix the problem. He was very professional and quick to solve the problem. I also appreciate how easy it is to file a claim online. Your customer service representatives are very easy to work with and help in all ways possible.

Remember you are responsible for repairing my appliance. The repairman was here yesterday morning. I do not have hot water. The man said he reset something and the heater started to work. Maybe he should have checked a couple of things to see why.

I was very pleased with the quick response to have my stovetop replaced. I hope to get the same results if I have other problems. Someone will be at the home when the Sears tech. comes to my house. Please have the tech to knock on the side door under the carport.

I've made a couple of claims for repair of a 7 yr old clothes washer. The service from Choice Warranty was prompt & efficient. Unfortunately, the Sears Repair service was not as satisfactory. After several visits, the washer seemed to be fixed, but other issues surfaced. The Go Appliance Technician was accurate with his diagnosis & completed the repair very quickly. Thank you.

Richard was very clear and helpful in explaining the policy options. As a new homeowner, we opted for the 3 year fixed option. A family member referred me and they were given a free month because of it, just in time for Christmas. Thank you for making the experience easy and stress-free.

The Resolution Team is great at giving customer satisfaction. They understand how we may feel as a customer if something was not able to be serviced and we pay money and may not need to use the service for months. The Resolution Team they make sure that you are going to stay satisfied happy pleased and stay on board. I will continue to stay on board and refer other homeowners to your services. Thank you.

I just purchased a home warranty and Greg ** made the experience easy and stress free. He was friendly and communicated effectively. He explained the plan in great detail, answered all my questions, and even shared information that allowed me to make a wiser decision to cover my primary residence and my rental property. Thank you Greg.

This has happened before where you cannot get a technician to work on something for me and want me to hire someone else. I pay you each month to get this service and expect someone to come fix my stove. I don't think I should try to find someone and pay and you reimburse me as that is a lot of trouble. Unless this is taken care of I may change warranty companies.

We just moved to our new house in Florida. We thought it would be a good idea to have a new home warranty to help with any surprises not knowing about any of the appliances as well as the HVAC. After about six weeks I noticed that the water heater was leaking water into the catch pan. We called and set up an appointment for a tech to come and assess the situation. The tech was very nice and professional as well as a day early. After about ten minutes we were told that the water heater would not be covered because they consider it a holding tank. The tech said if it was one of the heating element or the drain valve it would be covered but because it was the actual water heater tank it's not. I can only hope that this is a one off experience and should anything else needs the warranty will be covered.

I was very happy with all the people we dealt with. I was a little upset with the procedure in getting someone to come out to my home..A few appointments made over days and no one showed up. I realize that's not your fault but I would have thought after the first no show I could have been given another hvac company.

When given the run around and then insulted I was ready to cancel both of my policies and no longer refer CHW to my clients. Aline made it right and I'm very appreciative! I hope moving forward that her customer service sets the presidency for your entry level call center reps.

It was easy and I Felt it was good coverage for the price. I’m looking forward to being covered. I hope people will at least consider this. I took out full coverage the best plan. So please at least look it over. I know I don’t have the money to pay up front.

My claim was assigned promptly (within 24 hours) to a Technician Co. ”Legacy National”. Legacy National called 3 days before the scheduled service date to diagnosis the problem. Legacy National diagnosed the problem on one day then came back to install what was needed the next day. Their staff per phone and in person were nice and easy to talk to. It was a pleasure to have such efficient service. I will always ask for “Legacy National.” Thank You.

My appliances last couple of months decided to go on strike. I had American Home Shield previously and did not have these many issues at once. I truly feel thankful for Choice Warranty for being there for my family in our time of need. This year is hard enough on us with everything else going on and now our appliances going out one at a time. But with Choice Warranty in our corner we can breathe easier knowing that it will be taken care of. The appliance repair technician is amazing and gets the job done. Thank You. Thank You. Thank You.

I'm very pleased that this time I was referred to a technician who was timely, professional and efficiently corrected the issue. (A previous claim regarding a hot water tank repair was a less than satisfactory.) In this case, the assigned electrician informed me of various scenarios that could explain why the outlet became intermittently inoperable in the first place.

Spoke with Troy **. He seems to be knowledgeable about CHW and offered several options. He also was considerate and not offended that I didn't take an extended program and went with the monthly payment. I am looking forward to a long association with Choice Home Warranty plan.

I called and had an appointment for the next day. The service tech called prior to arrival. He found that the garbage disposal was not correctly installed and was clogged. He fixed the problem and was very professional! Would recommend your service.

Plumber was great. I was denied coverage because of poor wording but I am appealing. He is young and not experienced in terminology. He wrote possible rust and corrosion but he had not exposed the pipes and connections yet. It turned out to not be that, it was wear and age.

Terrible customer service, left us without an oven for a month (including thanksgiving); filed a claim for ac & was told to find my own technician; worst warranty company! Don’t waste your money on Choice!!! The claim manager was rude, I have nothing positive to say at this company.

Our Technician was awesome, polite, professional his name is Eric. He needs to order parts and return. I'll be happy to review upon completion. On Point is the name of the contracted repair company. Please ask again when complete.

All associates I converse with on phone were very courteous and professional. That's what is important to me. Continuing this type of customer service is what makes a company a success and will be shared with future client. And it'll make it a difference for your company.

ONSITE Appliance Care was AWESOME!! The technician was professional, quick and cleaned up after the service. He also made great suggestions on what I could do to prevent future wear and tear on my appliances. I would definitely recommend their services.

The furnace was not reading correctly and the drain or the garbage disposal was clogged. These two issues were addressed within 24 hours. The repairmen were professional, courteous and knowledgeable. Definitely will recommend Choice Warranty, Eazy Breezy and 88 Drain for any future needs.

I was able to get a home warranty for my new home in Ohio. The "Salesman" was informative and kept pushing plans, well he is a "Salesman". The next day another salesman called and tried to sell me something else, if I would have wanted to purchase that service I would have reached out to vendors of that service. Don't much like the continuous calls after I purchase something from a company (not just your company, others do the repeated call backs as well). I prefer to, when I'm ready to purchase a service reach out for the facts I need to make an educated choice. Thanks.

Very friendly & kind. Got our heating unit up and running in a short time. I will be happy to recommend Campbell Heating and Air to family and friends for their heating and cooling needs. Thank you very much Brian.

The technician did a fantastic job. We had our furnace replaced on 12/3/20. On 12/5/20 the furnace produced no heat. Repair Technician came evening of 12/5 and said that parts needed to be replaced. On Monday, 12/7/20, we were told that replacement parts had been ordered. The parts did not come in until 12/15/20. We were without heat from 12/5 until 12/16/20.

Derek ** from DLC Electrical Services LLC was EXCELLENT- very polite, professional and knowledgeable. He was able to fix the problem and we are VERY HAPPY with the service - I would HIGHLY recommend this guy and this company for all your electrical repair needs..

The technician, Michael's Repair, was efficient, polite, and took care of the issue professionally. We are very happy with this warranty and with the service. We would recommend your company to others! Thank you for your quick response to our need.

I submitted a claim for my water heater because it stopped working! I was assigned a technician, who was very prompt with contacting me. We conversed about the issues concerning the water heater and I provided him with pictured and gave him the information he requested in a timely manner. He submitted a diagnosis to CHW. I then received an email from CHW the technician had been canceled and I would be notified when a new was located. I then spoke to a CHW customer service representative and asked why the first tech was canceled. The CHW rep told me a second opinion was required. Later that same day I received another email with an offer to utilize a reimbursement process. I was not interested in this choice and did not select it.

We had a great experience with Mr. Smith's Repair when they came out to fix our shower faucet issue. He was professional, wore a mask, had great communication, and we knew exactly when he was arriving. Fixed our problem that same day. So glad to have our shower back in working order.

The technician was very knowledgeable. What I did. Not like was the value or the replacement. I do not think I was fairly compensated. The microwave was made in 2009. They have since modified the model and none of them come at the price I was given. In addition, I had to pay the technician 60 dollars just to come out.

The repairs for washer were about 65% or better of what a new washer would cost. I was fine with fixing until I was told it would be 4 WEEKS until it would be repaired. My wife is not happy about going to have to go out and wash clothes until machine is fixed plus what it is going to cost. We think the washer should have been replaced. Have been very satisfied with Choice Home Warranty up to now and have recommended to friends. Wish you would take another look at your decision and reconsider. Thanks.

Appliance store called to confirm the appointment and Technician called day of appointment and when he was on his way. Arrived when they said they would and diagnosed the problem. Broadway Appliance store personnel and technician were professional and courteous when speaking with them.

The plumber called before arriving. He was polite and communicated about the job and left to turn to get parts and c returned at the planned time. He was reliable and explained the problem and his plan. He was professional and got the job done in a short amount of time.

I called my own plumber who came quickly, was knowledgeable, was reasonably priced. I would use him again. The approval for the work to be completed also came quickly so he was able to complete the work. The follow-up emails were responsive and the reimbursement process was seamless.

Excellent Plumber Even though I was disappointed that the warranty company does not pay for the repair. The gentleman who came was very professional. Explained everything and finished the job on time. Would recommend him anytime. Also I appreciate Choice home warranty for the quick response.

I was notified within 4 hours my appointment had been booked But the earliest appointment was 8 days out. This was really tough considering the appliance that broke was a refrigerator and freezer. I lost over $400 worth of food that spoiled -ground beef, ground turkey, salmon, halibut, Omaha steak filet mignon, frozen fruit, bacon, chicken patties, turkey sausage, frozen pizzas and I had to go without a refrigerator and freezer for one week. I had to borrow a mini fridge from a friend which barely cut it for a family of 4. The technician was great however and he fixed the problem within 10 minutes. Per the home warranty parameters the Appointment booking within 4 hours was met but a one week + appointment delay isn’t really acceptable.

The techs contacted me quickly and were able to come out as soon as soon as they could, even before the appointment that was originally scheduled. They quickly diagnosed the issue with the power cutting off and tracing it back to my thermostats.

I am still waiting for a manager to contact me. My warranty states that it will replace the old water heater with a new one yet it is still denied. My tenants do not have hot water right now. Not happy.

Choice Home Warranty – It’s official. Your company is #1 in the ‘worst customer service on the planet’ category. Congratulations on setting such a low bar. Here’s a timeline of my horrible experience and why I will tell everyone I know to avoid you like the plague:

I am with CHW for more than five years. I don't have too many issues around the house but this past summer I called for an HVAC issue. The technician was very knowledgeable. He quickly resolves the issue and collect his check and left. My parents were very impressed with the technician work.

Very pleased. The lady was very articulate and helped greatly getting us set up for our appointment your company has always been very helpful. We are very satisfied. I have no problem in recommending You to others. That's all I have to say.

The technician arrived as scheduled. He is very knowledgeable and professional. He was prepared and quickly assessed the problem. He was very polite and willing to answer the questions that I presented. He provided repair options to me and indicated that I also needed a drain pan. He took pictures of the problem to complete the claim.

Rep Michel "H" very patient & helpful. Sent me an overview of Service Agreement to look over. NO "Hi-Pressure". Helped me get a very good price. Now waiting for info on Contract Terms & etc. Quite pleased so far. Thank You - "Doc" Ed **

Prompt arrival and quick to complete the task. Attendee was courteous and asked what the previous diagnosis was, reviewed and quickly went about doing what was needed. Showed me when it was completed that the job seemed to be corrected.

Got the job done in a timely matter and did a great job answer all question. Was Always Very Professional At all time. I Would love to recommend out to other people because they know what they are doing and do it in a timely matter. I am very please with the work they did and they clean up afterward too.

Very happy with the service call so far. Technician diagnosed the problem quickly and has the parts on order the same day. Job is not complete yet but should be done in a week or so. Very satisfied with Choice Home Warranty, made the service call on Sunday evening and they had an appointment with the repair company setup within 48 hours.

Eileen called to inform me as case manager that she was reversing the denial on my claim. She was extremely courteous and I truly appreciated her kindness. She also said that she was going to contact the service technician to inform him that Choice Home Warranty was covering my claim. Thank you Eileen for your great customer service!!

I called to set up an appointment. My refrigerator rans but the light doesn't work, nothing on the front panel works and it isn't making ice or water doesn't dispense. Nothing on the panel works. I received a text the very next day, less than 12 hours and someone will be out in 4 days, which works great for me. Customer service was very professional and polite.

I've had a/c, clothes washer and refrigerator worked on during the tenure of the policy; the technicians assigned were proficient in solving the problems. Quick actions by agents to assign contractors...costs of service call very reasonable. I do plan on renewing my coverage before its expiration. Totally satisfied with the company and would highly recommend to others.

The repair guy was Zach. He done a great job fixing both appliances. Next time I need some repair I would like Zach to come. Thank you. He did a great job in in a timely fashion. He even came on a Saturday to finish fixing the washing machine. Thank you very much.

Tech was great! He resolved my issue and he also explained what he was doing to fix the problem. The tech was very good with his troubleshooting and he also spoke to me about PM work. Thank you. Thank you.

We are senior citizens that just purchased a six year old home in Yuma Arizona. And we needed some insurance on the contents of the home. We reached out to CHW and had a wonderful experience with a nice salesman who explained everything and gave us an offer we couldn’t refuse. Respectfully R. S.

Oven control went out and waited 3 months for parts, finally Choice agreed to pay partial payment towards another range. Still waiting on the check to arrive, is not enough to buy a comparable range. The new range is a upgrade, but it cost more than double what Choice is supposed to send me. Every range I found with same options that my old range had was a couple hundred dollars more than choice is paying me. I would rather had my old range repaired but couldn't wait any longer had to have a oven. The technician sent out to repair was very nice, but I believe he should have made sure oven was fixed correctly before he left. He supposedly had the correct part to fix at that time, but sent it back after he replace the burner and said that was what was wrong with my oven, but it was the controller.

Contacted Choice, had a HVAC business pick up the ticket and was at our house the same day which was nice. Fixed the issue without having to come back. Happy with the results as I did not have to climb into the attic.

He was on time. Ordering part for the hot water heater. He had on his mask and explained what the hot water heater needed. Hopefully the part will arrive this week so I can take a hot bath.. Very pleased with service so far.

The person that took my request for a claim was very helpful. Gave me the information and claim number. The call in number was answered within a few minutes and appointment scheduled, for this Friday. Great job so far.

Our claim was submitted the end of OCT. First few days of NOV at the latest. Our order was just completed yesterday. 7-8 weeks before we could eat meals at home. A home that we just purchased. Your representatives wouldn’t budge on deals I presented to them. Stood firm and made us wait. There were parts that we waited for. However they were all accounted for 2 weeks ago. Choice and your vendor SEARS still made us wait 2 weeks before someone came out to finish the repair. We spent a lot of unnecessary money on eating out for 7 weeks. The only reason why this isn’t a 1 Star review was done to the understanding of Iverson. The unfortunate thing is he also promised a refund of my $65 deductible over 2 weeks ago. I have not seen that as of today DEC 16th. This overall was a absolute train wreck of a claim. Would not recommend your company as of right now.

We work up to a very cold house on a Sunday morning. Our gas furnace was blowing cold air instead of heat. We just purchased this home 3 months ago and have never lived in a home with gas heat before so we were not going to mess with trying to find the problem. Called Choice Home Warranty to report the problem and we had a technician here to fix the problem within 2 hours. Turned out to be a minor issue but it was sure nice to get the house heated again. It was 20 degrees outside and windy.

Choice Home Warranty Company customer service agent was helpful in getting the claim started. Process was easy. Waiting to hear from Service Technician to have the problem looked at and resolved. I will follow-up with further comments, if needed, once the Service Technician completes the work.

Pete worked very hard to get my electrical problem resolved. Hopefully that is the end of it, but I did have one more power outage that was fixed by pushing the GFI button in the guest bathroom. If there are future problems, I'll be sure to notify Choice Home Warranty. Thank you!

Fit and Cut were excellent. Came with mask, gloves and booties. They were very respectful of our home and us. Knew what they were doing and fixed the problem in no time. Home Choice was great to work with and our issue was solved within 24 hours. Thank you!!

Mr. **, the technician, was professional, courteous and a joy to communicate with. We are satisfied with his repairing the plumbing problems we had. I commend him for his determination and professionalism. If, in the future, we need a plumber we will request Mr. **. Further, thanks CHW for your speedy response. Mr. and Mrs. ** (12-16-20).

Francis was my representative, he was clear, concise, courteous, and called me immediately after I entered my phone # online. He offered me a discount I would not have gotten online and he offered to be available as my rep on a continual basis...that is great!

The length to service claim was far too long (10 days). I had to call Choice three times. Then call to expedite approval. This was the first time requesting service for a repair. Hopefully our future relationship will work better.

The tech was great - however the follow-up from Choice itself is in need of work. I have attempted to contact at the number, email and link provided and none work. Please contact me. I am appealing the decision.

The technician was on time and corrected the problem in a very timely manner. He was polite and I was very comfortable having him in my home. I have a small dog and he was not uncomfortable working with her in the room.

The Southwest Pool technician was able to come early, and called to check with us to confirm. She extremely efficient and was able to diagnose the problem quickly while explaining to me why the heater was not working- making me feel very confident in her ability and knowledge.

We had a SS built-in Microwave to be replaced. Choice agreed to replace the unit. However, the replacement value offered was based on an similar unit, but not exact replacement. We showed a website link to the replacement unit and the case manager said that they do not offer retail replacement value. Only what they deem as similar unit, not necessarily same brand or finish or features. We were offered $249 to replace an unit that costs $399. That's 62% replacement cost. There is no appeal process with the Case Manager. This will have great impact for bigger ticket items. Let buyer beware. Despite their promise and advertisement. You're still out a big chunk of money if something breaks.

I advised the technician and Choice as of situation of my problem but you took my 75.00 and denied the claim altogether and then don't offer anything or call back or give me a diagnostic print out so I can get someone else.

Thank you for your prompt service. Wait time on the phone to file a claim was minimal and I appreciate that. This is the first claim that I have had to file since I have had you as my home warranty; I hope the kind, prompt service remains the same in the future.

The man who came was nice and let me know that to complete the job it would take approval from Choice to get the part needed. Not really fair to judge until job is complete. Can do another review after the job is done. It is Xmas and I need my oven...please do what is necessary for the tech to do his job. Thank you.

I called customer service because the technician hadn't arrived when they suppose to. The agent said they will follow up and call me back. They never called back. I would of appreciated a follow-up call to make sure a technician made it to my house.

I am very pleased with Mr. **'s professionalism. He entered my home with a mask, he was courteous. He was knowledgeable and explained the entire process. He called prior to the appointment and blessed me by showing up around 4. Thank you for the approval of the repair and the swift appointment to replace the pilot system.

I requested a repair of my dishwasher. It was not cleaning the dishes and was very noisy. Choice notified me they couldn't find a repairman to do the job. They suggested I Find a repairman and have him submit a bill for the work. What am I paying for?

Very professional and explained everything. Was very impressed with timeliness and contact. Will request them if I need help in the future. Called the morning of, and called when they were leaving the job before mine. Definitely one of the better contractors I've encountered with this warranty!

This is the 2nd time I have tried to use Choice. Both times I just wasted $85.00 as the tech. did nothing but tell me Choice does not do this sort of thing. WHAT IN THE WORLD SO YOU DO??? If you knew you do not repair or replace a broken light fixture, why did you send someone out? Was it just to get me to spend another $85.00? Your service SUCKS!! I would not recommend you to any one!!!!

Cash offer to replace a broken appliance the same day as the service was performed during the holidays & Covid-19. By far the best home warranty company I’ve have in over 15 years of home ownership. I highly recommended you this company.

Choice Home Warranty is the company every should get a policy from. Choice is reliable, professional and quick to solve problem. I would recommend this company to friends and family. I'm so thrilled my brother in law recommended it to me when he did. I love Choice home warranty.

Had heating issues. Rabbit Heating And Air came out sooner than scheduled, which was nice. Great bunch of technicians. Would use them again in a heartbeat. Being new to the area they were quick to recommend tradesmen that I will need in the future.

The technician was great, knew the dual air system as requested. He took the time to assess the situation and found a temporary fix. The warranty company denied every repair he suggested. Unfortunately, we have had two previous claims for appliances and went through the same problem with them.

He did a great job. Thanks, he called and let me know when he was on the way. Fixed the problem, and was very helpful. I will recommend his services to all my friends. Thanks for sending out the right company.

Gordon the technician arrived before scheduled window. #1Garage Door technician Gordon was knowledgeable and courteous. Gordon found and fixed the within an hour and was gone. This was my first experience with Choice Home Warranty and it appears I have made a good Choice. The process was simple and easy.

I submitted a claim. Choice could not find a technician so we had to find our own technician which then led to choice not wanting to pay for the service. Meanwhile sewage was in our basement for 3 days. Finally got it fixed. So not too happy.

I called on a Monday. The tech, Frank, was here early Tuesday. He knew what the problem was and the repair will be done on Friday. I appreciate the professionalism. It is nice to know that I can depend on Choice Home Warranty when I need them.

Homework and teach selected someone to come to my home and look at what was going on with one of my appliances. They have selected a very good company that’s local to take care of this issue, and the gentleman that came was certainly a gentleman, he was very knowledgeable, he knew exactly what needed to be done and he advise me of what needs to be taken care of. He also assured me that he would be returning as soon as the parts are available. I am very thankful that I took the leap in to Choice Home Warranty!!

I had to find my own repair person. He had the parts on his truck and because I had waited 4 days I chose to go ahead. I have spent over $500 for CHW and gotten nothing. I wish to cancel. The amount you would have owed me is $466 after I paid the $85 service call. I will tell everyone how horrible my experience has been and join any lawsuit I can find.

Harry was the sweetest, most kindest and determined gentleman. He did the best that he could and advised me how to save money in the future. I look forward to him installing the parts when they arrive to my house.

The plumbing company were on time. They completed the job in a timely manner. They were very honest about the repairs that needed to be completed. I would highly recommend the plumbing company to other people. They did a good job.