Choice Home Warranty Reviews

The services of CHW have been very valuable to me. They have provided services for 2 of my homes for a variety of issues and there has never been a time when they did not deliver on time with qualified professional and courteous technicians.

We needed both our wash machine and ice maker serviced. It took a few days before we were able to get a service person to look at our problems. The technician was polite and appeared to know his job. He told us he needed to order parts for the repairs but the washer was in pretty bad shape. Two days later we received a note from Choice that they would be giving us money towards a new wash machine. We are still waiting to hear when the part for our ice maker will be installed.

CHW has dispatched a tech three (3) time to address an ice maker that refuses to drop its ice cubes into the bin. The ice maker tray assembly has been changed twice, it worked for one (1) day and has not worked again. Please replace the entire ice maker assembly this time! There is something he is not detecting and has been unable to find.

I filed a claim for my dryer not heating on 01/23/2021. On 01/25/2021 received an email from CHW stating that CHW could not find a repair service locally to repair my Samsung dryer. For me to find someone myself. I did this after contacting over nine (9) repair services. Only two (2) in my area would even work on a Samsung product. None of these services wanted to work with CHW in any way. Claiming of how difficult getting paid from CHW and how chintzy CHW was about paying a decent and proper amount for their services.

I believe the service was excellent and follow through was excellent however my unit was determined ineligible for repair and the offer for replacement was only half of the worth even with depreciation. I greatly appreciate the offer and accepted it, however in order to find a new appliance of same value, I still have to add the same amount I was offered to cover the cost. In essence, I was offered only half the value of my unit.

CHW says they will replace a item if they can't fix it. What I got was a offer of 300.00 and change for me to replace my built in oven. The best I can find retail is 1700.00 installed. When I questioned the large difference I was given a bunch of mumbo jumbo where I was told that isn't what the contract reads it only calls for this small amount Needless to say I will be dropping CHW and shop for another business that lives up to its advertisement.

I have found that Choice warranty provides the best plan for coverage and that the sales department staff (Igar) was extremely knowledgeable and courteous without the high pressure nonsense that other companies embrace. Being a veteran they also made me aware of a veteran's discount on my plan. They represent integrity in business and that is a value I respect and would recommend this company to anyone!

We were in need of a toilet fix and other plumbing issues. Choice Warranty covered most of the problems and they were fixed that same day. The issues that were not warranty covered were given a quote and we have an appointment to have them taken care of. The plumber was kind, courteous and followed COVID health safety measures.

He went right to work, found the problem, and fixed it. Very professional and likeable. Kept us informed by way of our cellphone, of the time of his arrival. You have an excellent technician in this gentleman. He stepped back from the door after ringing the doorbell so when I opened the door he was not in my face.

Person was pleasant and informative and I didn’t feel pushed to make a decision. After receiving the information I told the representative I would call her back within the hour because I wanted to discuss it with my spouse and she was nice about that and was probably thinking I wouldn’t but I did call her back and bought the services. She was appreciative.

My experience so far with Choice has been great! They are quick with getting an appointment for my repairs! My recent service was a plumbing issue. After submitting my claim I got an appt the very next day! I made a good choice is choosing Choice Home Warranty to take care of my home repairs!

After checking a few alternate services, Choice offered more coverage for the same or less cost. Just after purchasing I received a call from their center to help me decide my options. He was polite and not pushy, tried to save me money but didn't know I had just purchased. If their customer service and technicians are as good I look forward to a long association.

I was very frustrated about Choice. I am the victim of this lying company. I was denied many times of my claims. Recently they reject my claim about the motor of the pool and recently about the relay of the electric system. They argue the motor rusty etc... How to prevent this system exposed outside? They don't treat me right! I will tell all my friends about what I has been the victim of this company and I sear to stop my contract next time. Frustrated customer!!!

Had service person here within two days which is great and expected to return with part Tuesday, which is two days later.. This is first time we have used this year and happy so far with this service. I am thankful they got someone to come so quick.

Technician informed me on the situation and made the necessary repairs. My tenant was very pleased with the tech's courtesy and professionalism. If possible I would like to obtain a copy of the report for submission to my insurance company. Thank you!

Two years ago my refrigerator stopped working. I phoned Choice Home Warranty. A technician was sent out; he could not repair the problem. Another technician was sent and I was told that the compressor could not be repaired. At this point I had been without a refrigerator for two days. The problem with the refrigerator was not solved by either technician. Choice Home Warranty did not provide a solution to this problem. I purchased a new refrigerator and have been extremely angry with Choice Home Warranty since then. Your company did not live up to your advertisement.

I’m little upset. I’ve been without a dryer for at least 2 months and I’m still waiting for the check to replace my dryer. We had 3 different companies come and each one had a different experience with the dryer.

But I'm still waiting on 1st claim. My washing machines leaking a lot. Appliance contractor has me waiting a LONG time. 2nd claim handled in hours. Thanks. Hope it gets addressed very very soon. Its really frustrating when no one lets you know what's going on.

We will recommend the technician to all our friends and relatives, and we will advise them to buy an insurance coverage for all the appliances and equipment around the house to Choice Home Warranty because of their excellent services to customers.

Good processing but some trouble assigning a technician in dealing with my claim. Five days and still no technician assigned in processing my claim. Seems like something could be done to expiedite my claim. Good communication but cant get a technician assigned.

When I was sold your service I was told that a rekey of my new residence was included. After buying and paying in full your representative advised me that it was not part of the 42 months that I purchased. Strike one. The quick response time that was promised was 5 days. Strike two. The service technician showed up 5 days early otherwise it would have been 10 days. Please go back and check your recorded phone call. To see who is accurate.

I had to get my own service person for a repair, contacted previous service company (provided by your company) who did not want to work on your behalf. The service person I contacted did not want to deal with your reimbursement program.

The problem with the HVAC system started in July of 2020. The technicians visited the house several times with different solutions. Finally, they repaired the unit and left. We are still having the same problem and I made a new claim last Friday. The technician from a different company is suppose to come over Monday and check the system again.

I am totally satisfied with the technician who came to my home. My only problem with the claim was the wait period for someone to check it out, 2 weeks at least. If it had been a more serious problem like the furnace out, there was no way I could have waited 2 weeks for someone to fix the problem here in the dead of winter.

I have not had a good experience with Home Warranty and am wondering if I paid for this and it is such a hassle to get the issues taken care of. I am inconvenienced and still waiting for someone to determine whether or not my garage door is to be fixed when there is definitely something wrong with it. What sense does it have to purchase this home warranty when it is a hassle, unprofessional event.

I was misled by customer service. I asked how many units I can get check. She said 1 Per $65.00 getting to Know that I could have gotten 2 units as per service Technicians But I wiser now. I lost 1 day wages waiting without any Notifications of cancellation due to their Error. The service was up to Par. Thanks.

My last few claims have been assigned to service providers who were not very good. My most recent experience was for a plumbing issue. You assigned it to Young's Water and Sewage. They never showed up... claiming CHW didn't send them the work order. When I called them I was eventually transferred to the office manager Mark. I found him to be abrasive and not particularly interested in helping me. It remains to be seen if they show up on 2/1/21.

Updated on 04/18/2021: We had a problem with our air-conditioner and Choice sent a man by and fixed it. It’s been working great since. We would recommend Choice. It takes the worrying out of things breaking down and not knowing how to fix them.

I was very pleased with the gentleman who helped me get an appointment for a technician to fix my range. Courteous and helpful would be how I would describe him. I received all the information that I needed to prepare for this appointment.

I called to report we were having a problem with out heating system. The person took the report and sent in a request for a repairman. The next day a girl named Claudia called me and said that they couldn’t come that day it would be the next day. I could hardly hear her because of a barking dog, so I asked her if she could move to a quieter area and she answered no. I then ask if she could try another repair company and again the answer was a blunt no.

The Technician was very professional and experienced. He examined the refrigerator and found the problem. He explained what the next were and told me that he would or a representative from Choice would contact me, Choice did contact me and told me what the resolution would be. I appreciate the service and the outcome.

The electrician was on time, very friendly, and professional. He thoroughly explained the cause of the problem we were having, and he gave us the proper solution. I was very pleased with the high level of service received. I would definitely recommend this technician to everyone that I know.

Customer services Great. I would give you 5 star rating. The coverage was pretty well Explained. Hi hope I don't have a claim But I do I'm glad I got some coverage. Again thank you very much. Romon was great. Everything went well. Thanks again.

The air conditioner company I had a warranty with came out for our annual service check. They said there was a leak in the system somewhere. They were going to charge me $400 to investigate where the leak was coming from and up to $1,200 to repair. I had only been a customer of Choice Warranty for a few months. I called them and asked if we were covered for service. They said they would set up claim for me and scheduled a service call.

Technician was knowledgeable and pleasant, my biggest complaint was the time it took to get appointment, being that it is winter and we had no heat for a week, with a baby in the house, and I had to go out and buy space heaters.

People please save your money and NEVER sign up for this Choice Warranty. The entire company is a SCAM.... I had 2 requests in 6 months for repairs, and Choice found a way to NOT DO ANYTHING for me.... Report them to the BBB.

Had a plumber come out and clean out my backed up main sewer line. Choice Home was very timely and had a plumber sent out to my house to fix the problem within a few hours. My family and I were very pleased and satisfied with everything, including how courteous and efficient the plumbers were.

I’m frustrated that a pipe burst, within my foundation, the plumber tells me it’s due to frost, when you send me a “denied your claim” letter it mentions something else. However, the plumber was nice, fast and seemed quite knowledgeable in his trade.

I requested to open a repair order for my AC, because was not working. Within 24 hrs. AC was repaired by a very professional company. I would definitely recommend Choice Home Warranty to my friends, family & neighbours. Thank you Choice Home Warranty Team.

Tech did an excellent job. Was very neat and cleaned up both the unit and the area he worked... Machine works great now. Arrived well within the expected time and finished work quickly. I would recommend Blaze Appliance Repair for any services you need. Technician explained not only what he was found, but how to prevent it and how to recognize a potential problem. Excellent worker. Worked quickly.

Sierra did a great job???? He was very knowledgeable about what was wrong and was able to fix it right away. I would definitely recommend them to someone else that needs help with heating. Thank you Choice.

I could not understand most of what my agent said due to his strong Spanish accent. Charged my account without my permission. Could someone who speaks fluent English? I have questions and could not understand his answers. I am not exactly sure what I bought and why I was charged $40 when the first month is free. I am not sure which plan I have as I was quoted several different prices including some for over age 60..

I had an electrical issue with my garage lights throwing the breaker. I had submitted my claim online. I was contacted by text that Choice Warranty had received my claim. Due to COVID 19 the businesses were not as quick to respond to a work order as usual. They offered me a chance to use a company I choose and reimburse me of the costs. I was not able to pay for the service. So I called to see if they will continue to look for a company. I was assured they will continue. As soon as a company responded, I received an email from them to inform me of the company who will take care of my claim. The company called me to set up the the appointment before the claim office emailed me. I was satisfied with the service.

Contacted this company to research options. While rep was initially helpful, he became impatient when told to hold off on activating policy until I completed conversations with other companies and my husband. Calls to rep go to voicemail and difficult to escalate problem thru customer service. Relying on my bank for help.

The experience getting my broken kitchen disposal repaired/replaced was one of the better ones I have had with Choice Home Warranty, probably because it was actually covered by the warranty. Most claims I have made have been denied, so this was definitely better to get the problem fixed.

Had to put on hold due to garage needs shuffling around so tech can get to box to fix gear. Tech was very nice and polite, was even early for appointment. Told me to call when I was ready and he would be back out.

Representative I spoke to was very helpful in assisting me with my 2 claims. He listened to what I had to say and let me know what was covered and what was not and assigned me appropriately. I was very pleased with this representative.

Kyle from Appliance and Repair Wizard was professional and repaired my washing machine in a timely manner. I also was very satisfied with the quick response to my request the company gave me. Thank you Kyle for helping me out today.

The technician was very knowledgeable, efficient, polite and courteous and you should definitely use him for your call outs in the future. Jackson Unlimited is definitely a company I hope you will use for any call I have regarding my heating or air conditioning needs.

It's been a constant bad idea to have contracted with CHW, their service is really poor, but fortunately the companies that do the job are almost always very good. I will recommend that you spend a little more and find a mere reliable company than CHW.

Rep. was great! He answered all my questions with professionalism. Very friendly and seemed to know the program. Gave me a great deal. I wanted to pay monthly but he suggested saving money and paying annually. I would recommend to my friends.

Tech was knowledgeable and friendly, good job. Received a email the next day stating approval and claim work is underway. CHW so for a lot better then my previous warranty company. I hope all goes well on this claim, will have to wait and see.

I feel like the sales process is very high powered, leaving me with a sense of "it's too good to be true." And, there is a push to sign up now, rather than make an appointment to call back. Even though I have already bought, based on a 30 day cancelation ability, I am skeptical that they will deliver what they have promised. I have not received the agreement yet, outlining the coverage, but will read it very carefully and question anything that is not what they promised. They need to back off on the high pressure. This is a major purchase and allow people the time to make an intelligent decision.

After calling, I received service two days later. The technician arrived and knew exactly what to do. He was in and out within 30 minutes and explained to us what was wrong and how to fix the issue if it happened again.

I’m very disappointed after all these years w/ being very happy with this company. Now here I am w/ my bathroom sink not working and no communication. With this company. I’m upset and don’t understand what happened. As the company hasn’t explained their actions.

The representative was very accurate, know exactly what I needed, was able to clarify my account numbers and was able to put my claim in promptly. Also he was very nice and and knowledgeable about how to rectify the situation.

I purchased a one year home warranty and made it very clear that was all I was interested at this time. Your representative was "VERY' high pressure about adding to my purchase. I finally had to tell him, I made the purchase that I chose and would not consider anything else at this time. I told him, there is no need to high pressure sell me and we were done. I have had your warranties before and know what I want.

Furnace quit Wednesday morning at 7. Repairman came Thursday morning. Said he would need to report and get approval from Choice. He said he would return Friday morning. A different repairman came and installed replacement part at approximately 2 pm Friday. Furnace repaired by 230 pm.

Called to renew my home warranty due to the fact I had already had Choice home warranty prior. But, I had never been offered senior discount. This go round I renewed at a better price & for more than a year. Very pleased in the past. Even more pleased today!

I will never recommend anyone to your company. I wasted $85 for a technician to come out to my home for a service call only to have your company deny my claim for something that shows in the contract is covered. I will be writing a review on this CHW to warn people about my experience.

The man that came was very professional and polite. He told me that it was only a hose stopped up. I ask if he could go ahead and service it and he said he was happy to do that. I feel like he was more than fair and very honest which I really appreciated. I will highly recommend them and will be calling them again this spring. Thanks so much for recommending them.

I was very satisfied with the repairman that visited my home. He turned in the problem and against their promise when I paid for more than 3 years of CHW Services they rejected it. Telling me it is not their responsibility. They told me of a section in my contract. Ignoring the section they sold me on - Electrical Systems are covered.

My visit was very informative, I decided it sounded like a great deal. The fellow that I visited with was super friendly and helpful, he answered all my questions and gave me the account number and services number. Thank you very much. Marty

The problem was fixed in a timely manner. The provider was very good and fixed the issue promptly. They called to notify us of their time of arrival and they were right on time. Excellent service. I am pleased and satisfied.

I dislike giving negative reviews, but I feel I must in this case. My microwave failed. It took a week to get a technician out. He confirmed it was broken and told me it would be either repaired or I would get an offer of funds to replace it. The next day I got an email with an offer of funds. The amount was enough to buy another microwave, but did not cover installation. I refused it and was assigned a case manager. An email asked me to make an appointment on her calendar, and the first available one was over a week away. I sent her a detailed email, including the fact that my husband and I are in our 70s and could not physically handle removing and installing a microwave.

Person on the other end of the conversation was very informative, polite answered all my questions. Helped with my decision to join your group. Happy to say he saved me some money. Would recommend Choice Home Warranty to my family and friends.

My double over broke down. I called you guys and the tech that came out stated it could not be fixed. I was offered $667 for a replacement not even 1/3rd to purchase another. Not to mention my oven was Jenn-Air. It doesn’t matter it was 10yrs it was a great oven. I disputed this and the case manager states my oven looked old and I could find a double oven at $667 price. SMH. Apparently she was not a homeowner and has no idea about appliances prices. I will think twice to recommend Choice Home Warranty in the future.

The micro-wave oven stopped working. We called Choice to set up an appointment to check out the appliance. The technician checked the unit out and declared that it was not repairable and that he would have to route the repairs higher. As the magnetron and voltage regulator (?) had burned out. So a few days later, we had to call and found out that couldn't repair it and to call a claim settler for final cash disposition. We've only been with choice a few months. We got Choice because on its face appeared to be genuine..

Cynthia explained the warranty plans and got me excellent pricing. She really knows her stuff. I look forward to working with her in the future when my items fail to work properly although I hope that happens later rather than sooner.

When we bought this house last year the seller handed us a Choice Home Warranty that supposedly would solve all the problems involving the house. This is the third time I tried using this service and again no luck. They did fix a dryer heater but AC has been a problem. Living in a rural area it is hard to find a service tech much less one responder to Choice for a service call. No one ever responds. If I get in contact, I am informed right away that they do not get involved with warranty companies. The company will not let me submit the paperwork, including the diagnosis and photos. When you receive the advertisements for warranty they make it sound so easy. All I can say is buyer beware.

Andrew answered my questions and explained my options very well. I felt that I picked out the right plan for me. I was on the phone with him for about 15 - 20 minutes and he gave me a lot of information and options. I like that this was not a contract and that I could cancel at any time.

Called to schedule claim and someone called to come do service that same day. Told them of my father's passing and they were understanding and compassionate. Nice to know someone cares. Have had good experiences with service in the past and hope to continue to do so.

This is my 1st time calling to use the home warranty... The phone call was pleasant and easy. She explained how it all works. I hope the rest of this claim goes as easy! Thank you for explaining how it all works.

The online claim process involved filling out a one-page description of the problem, along with my personal information. It took about two minutes. (The real test will come when we see how long it takes the local repair person to call and set up an appointment.)

I love your service. Thanks. I have had you take care of my washer and dryer and that was a treat to work with you and your service provider. I believe your service to be A1 and very fair pricing to get it. I have always be treated over the phone as someone special so your customer service is great.

Michelle was outstanding. I would like greatly thank her for taking her time to help me with the option of renewing my home warranty. I was truly impressed with your enthusiasm and passion. I would like to thank her once again for her professionalism.

Un-Stoppers Plumbing. is one of the best. Mike was on time. Came into the house, showed him the problems. He called the company, explained the problems. Waited for the approval, went right to work. Had to get some special parts, called his shop and they brought the parts to him that he needed. Installed the parts, left the job spotless. Would highly recommend them for your plumbing projects.

I’ve only been with this company for a year and a half. And so far I am very pleased with their vendors services I’ve received. It is very cost efficient for me because I’m on a fixed income. I saw the advertising on Facebook. And I Looked them up and thought this was a good company for me. As I stated earlier that I am very pleased with their vendors.

House heater would not start. I tried a few things to no avail. Made claim to Choice. Response was immediate, contractor assigned within 2 minutes. Technician assigned within 10 minutes and arrived in less than an hour. Evaluated, determined, and repaired in 10 minutes. Excellent.

Tech was professional and efficient. It took few follow ups to get answers for my questions. It was difficult not to have a fridge for a family of 3 for a week. So I went ahead and bought a somewhat similar (less cub ft) fridge because I couldn’t wait any longer. After a week, I did receive an update. The offer only covered 50% of the cost of the new “lesser” fridge. It is not fair.

I chose Choice out of an abundance of due diligence. The sales associate was obviously reading from scripts and failed to accept my decision to contract annually rather than multi-year, as he pushed me to do so. The sales technique he employed was clearly being read from scripts for "up-selling," which I found very offensive. Had it not been from my research indicating Choice offered high customer satisfaction in the Ft. Myers market, I would have ended the call and moved on with another, more respectful, service contractor.

Setting up the claim was quick, simple and the representative was very informative. Was notified the same day of scheduled appointment though I was not able to be present at that time. Called and spoke with the technician and we scheduled for the next day. He was on time, neat, wore protective covers over his shoes, we discussed the issues and he went right to work. He had to go get a couple of parts, was back in no time and completed the repair. Highly recommended.

Home Warranty has difficulty locating technicians and always wants you to find your own. Of course, I bought this policy so that the warranty company would. Locate the technician and send out to make the repair. At first, the company emailed me and told me to find my own tech. But after a few days they found a technician. The repair was quick and my burner is working now. I did not have luck finding a tech to repair my water leak that would wait for a reimbursement from Home Choice Warranty, so $400 later out of my own pocket and not from my warranty plan, I got my own plumber. The bathroom sinks were flooding my cabinet. I really want this home warranty company to pay reimburse repairman quickly, “on time”, so that more technicians in my area will accept jobs.

I recently became a widow and decided I'd better purchase a home warranty as my husband always did the home repairs. I am also trying to work full time. I thought when our shower would not shut off it would be a simple fix but apparently instead of just being able to replace the channel, the whole unit must be replaced. Although the plumber was very knowledgeable, when he submitted the repair charges to you, it was denied.

Technician was on-time and professional. He wore a mask and kept it on. He finished the job quickly and didn’t leave a mess. I was happy with this company, Appliance one solutions. He Called before they arrived and explained what was wrong.

Punctual and professional service. The guys arrived well on time, inspected the issue thoroughly, fixed the issue properly, and gave good feedback to avoid the problem in the future. We liked the service and we will definitely recommend it to others.

The response time for resolution of a water heater is not acceptable. Due to the Covid-19 virus, it is very important to have hot water. As a senior and a disabled veteran, good hygiene is extremely important to good health. Going over a week (and counting as the resolution is still in question) without a shower is not only an inconvenience but is unhealthy. Especially during this Covid pandemic it is risky. When dealing with health and safety it is imperative to respond quickly, which doesn't seem to be a priority with Choice Home Warranty. I am disappointed to discover the confidence of having my back covered has apparently been misplaced.

I was very satisfied with my service tech who looked at my built in appliance. He deemed it unfixable and put in for a replacement. Choice sent me an email with a offer that was about 20% of what a replacement would cost. I challenged that and the rep got with the department that handle claims and came back with an offer that was 50-60% of a replacement. That was beyond disappointing. She said that is all they could do. So replacement coverage doesn't really mean replacement!

My policy number is **. It was purchased and paid for 5 years back in November 16,2018. I was very pleased with the repairman that came yesterday. Rob ** 573 381 5992. I would highly recommend him. In fact I think he had watched lots of repair videos. He mentioned watching a video that shared a common issue my machine has. He removed the door latch, he put put a piece behind the latch so that he could tighten the latch tighter. The videos showed that the screws were long enough they could not be tightened enough not to keep the latch tight after wear and tear. I think this was what the issue was back in August 2020.

The service was great and the technician was on time and did a great job and he had his mask on the entire time. Thanks. I will recommend you to any of my friends. I need some more work done. I'll, be calling you soon.

Spoke with Andrew and he was very informative of Company’s service. Offered additional information that would give us longer service for reduced cost but we chose to take first year and see how it goes. Appreciated all the good information. Thank you, Andrew.

They were very professional, worked with my schedule, and didn't make me feel like a complete airhead. I would definitely recommend this company and use them again if I ever need them. They were also very clean and respectful of my home and their work area. They wore mask and was very polite. My garbage disposal is working like new. I'm so very relieved.

We appreciate the time and effort George put in to explain this homeowners policy to us. We are a little disappointed in not being able to read the coverage policy before we had to sign over our credit card. We hope we will never have to test this policy but if we do, then we will be able to give a more accurate assessment of our experience with Choice.

They are very efficient and service calls are answered fairly quickly. Each time we had a problem, a service technician would call and schedule the service. We have had very good experiences with CHOICE Warranty. I would recommend them to anyone that needs a home warranty.

Great value for 6 years of coverage. Would highly recommend it to my friends and family. This is my 2nd policy with them and am very pleased with the coverage. If you are in the market for a home warranty this is the one for you. If you sell your home this can go with it for the buyer's peace of mind.

I called to Choice Home Warranty 1-800 number to request service because when trying to use my garage disposal system I was having a concern with standing water/slow drainage. Initially a gentleman was sent out, in which he said that we needed a plumber, he wouldn't be able to fix it. We need to call back to Choice and let them know that we would need the assistance of a plumber to come and snake the pipe. I just felt like it wasn't enough questions asked during the initial call to get a better diagnosis for the problem, which caused us to have to rearrange our schedule for someone to have to come back out on the following day. Hours were between 3-8, which the plumber came @ about 5p.m & quickly fixed the problem.

Our AC froze up. They were here within 12 hours and fixed it!!! Below Zero was the company they sent and they were great!! Was a great experience from the first call till the tech left! Definitely recommend them and the company they sent.

Air conditioner went out, CHW was on top of it. Next day a technician was there & fixed in a couple of hours. Also a shou out to Below Zero Air Conditioners & technician Adonys. He was courteous, professional & early for appointment. Thanks.

I think to some level you have peace of mind with Home Choice Warranty. Their service was good. Sometimes filing claim is tricky but overall they provide good service. Customer support is good. With the price they offered I recommend to all my friends.

I actually like having the service. Being able to schedule service and technicians coming out quickly. As well as the customer service and billing team are great! The negative is that they refuse to replace my item. I have been having issues with my refrigerator over a year and they keep sending different companies to try to fix it. Each company tells you something different. In the meantime, I'm spending so much money for the deductible. It's ridiculous to me that a certain point, they don't just replace the item, especially since it is so old. The policy needed to be updated that says after a certain amount of repairs they would replace the item. ALL the other home warranty companies I've been with do that. That part is misleading and now I'm not sure what to do because I'm so frustrated.

I was very much dissatisfied with Choice Home Warranty. It took 7 days to get a technician to my house to see about my repairs that was only after about 5 phone calls when I was promised that there would be a response within 24 hours. This is not the first time this has occurred. However the processing from the technician was handled in a timely manner. I was still dissatisfied because this is continued reaction from them. Thinking about cancellation of my service when this claim is settled. Experience has not been great.

The technician was excellent. We will be without heat for a week before the part comes in. That is way too long when a part could have been shipped priority. Not a good situation. I have no complaints other than the time period.

I would recommend Choice warranty to my family and friends. Provides great service. Been with them for about 2 years. Great company. Will stay with this company for years to come. The customer's service representative was knowledgeable and provided great service and I was very pleased with her. Her name was Joss.

The plumber fixed the problem the next day. I didn't have any hot water. He had a variety of parts on his truck and was very knowledgeable. He wore a mask and had shoe covers on each time he enter my home.

Ended up going with Choice after searching around. Anthony, my rep I spoke with, was able to answer all my questions and provided actual insight into the purchase I was about to make. The company appears to have a strong customer service presence. Will love to see how this relationship between business and consumer evolves!

I needed service on my dryer that was making a loud noise. The technician was on time, courteous and had my dryer working in no time. I'm extremely happy with Choice Home Warranty. Thank you very much.

After 24 hours no response to an emergency situation for my 92 year old parents. Never pay up front for additional years of service which is high on the list for their sales pitch. You are stuck and they will only give you very little of your money back. Only good if you do not need them. Had to find my own technician and only reimbursed me for 1/3 of the money I spent. No consideration for COVID situation, aging parents, or inconvenience. Never do business with this company. Only take your money and not there when you need them.

Extremely fast and courteous service! I filed the claim online and had my garage door problem solved that same day. Only paid the service fee and $50 to change the equipment. Love how reliable this company is! Will definitely keep on referring my friends and coworkers to you guys!

This was our first warranty claim with Choice Home Warranty and I have to say, I was extremely pleased with the response time of Choice Home Warranty and the company that Choice selected to assist us with our issue, A-Plus Garage Doors. I entered this claim on the computer Tuesday night and when I turned on the computer first thing Wednesday morning my case was open and I had an email from A-Plus Garage Doors with an appointment for 11:00-3:00 that afternoon. I was thrilled at the immediate response! I had a previous appointment scheduled at 12:20 that day so I called A-Plus and they set an earlier appointment to fit my schedule. Brian, the Tech. was very courteous, knowledgeable and very thorough. I am very, very pleased with the EXCELLENT care I received from both Choice Home Warranty and A-Plus Garage Doors. Thank you to both companies...

Tech was great. Friendly and informative and FAST. He had my heater fixed in an hour. I submitted a claim and saw a tech 2 days later. This company was perfect. Could not be happier. It only took three days for all the parts to come in, I have an older unit, but they covered it no questions asked.

Sign up was easy and we’ll see how it goes from there. So I just signed up and haven’t had any problems cause I have to wait 30 days to have any service done. The gentleman was very courteous and informative.

Updated on 05/22/2021: I switch to Choice from another home warranty I had for 19 years. I did this because the service changed a bit and I was not satisfied. So far, I am VERY pleased with Choice. Two issues have been resolved already! Thank you.

Professional and competent persons. Only negative thing is that I asked for the receipt and they promised me to send the receipt through email. They never sent me the receipt. They should be informed about it. Further I would be better if they wear shoe covers when they enter the house for the job. They did their job perfectly. Overall I am happy and would like to have them again if needed.

Right from the beginning the service was amazing. They have assigned Technician from Cascade Plumbing LLC. He is amazing person with expert knowledge. Understood the issue and fixing very nicely. Breyer then my builder. I would recommend to everyone. Thanks.

Tech was ok. I am not sure he sent his appraisal in after his visit which delayed the visit. He and I prefer to have him call and get approval on the phone. Save him an extra trip and gets fixed right away. I think Choice and many other companies are using the pandemic as an excuse for poor service.

Beware, they talk a good game, but don’t deliver! Called two weeks ago and my problem still isn’t fixed. Two of their techs never even showed up. Called and tried to cancel and the guy who claimed to be a resolution manager had a huge attitude. Huge mistake choosing this company.

As long as the service involved is within 100 or 200 bucks in total cost, CHW always finds a provider, authorizes them and has the service delivered without any hiccups. This is one of those good moments, I want to savor it with this good feedback and thanks.

From the time I initially reported the issue, it took a week to resolve it. Diagnosis promptly and a new thermostat scheduled to be installed 2 days later. But it was Friday so wait till Monday. Choice did not communicate with installer Monday so wait another day. 7 days without heat!!

Very much, great job honesty, on time and I love this company. I’ve enjoyed the service and would Recommend them to anyone. I love not having the stress of my appliances or working, peace of mind. Thanks so much.

Thermostat and element were out on my hot water heater. Obviously a covered item that took 4 hours and several phone calls to get approved. I am confident that if I had not called I would still be waiting. Customer service had no other information than, 'the approval section was working on it'. When I asked to speak with the approval department, customer service said they could not contact them. They sent me to the 'response team' instead. They continued to tell me they were working on it and said to just be patient and wait on the process.

CHW took good care of me with replacement fee towards a new washer today. They also helped me out with my AC when I needed repair/replacement work. I definitely recommend them to anyone. Service Appointment was timely and issue resolved. Good company - Thank you CHW!

Made a call to CHW started services in Oct/Nov with no anticipation of anything breaking down just trying to be on the safe and comfortable side, very quick response from CHW they contacted their service person. Appointment was made very timely. Service was done very professionally and yes I would recommend their services.

Choice is on the ball. You call, and they get someone out by next day. Love it. No hassles. No more worries with my appliances, and cheap enough to fix. They get the job done well! It was the best and easiest choice to make!

It was a very easy process. My customer service rep, Kevin, was very helpful and gave me the time to do my own research. He answered all my questions. I am hopeful that all future contact with Choice Home Warranty will be as pleasant.

This company is not to be trusted. It took 1 whole month to try. To get them to send someone to look at my water heater then they wanted me to pay $600 to fix it. Have never used them but have paid them every month for about a year. I do not recommend them.

Had a late night Plumbing issue and Butler Plumbing arrive the next day at 10:15 am. The Tech, Damian, was very friendly, my grandson and he bantered a bit, and he got to work. Quick and efficient the job was done to our satisfaction. I believe this company to be qualified and honest and will definitely use them in the future for any of my plumbing needs.

Great on site tech person. He knew what he was doing and fixed our problem (a sensor for our dryer) without having to come back. Would recommend to anyone. It is a local company. Good experience for us with Choice Home Warranty.

When I submit a claim, customer service is great. However, those you contract sometimes take forever to respond to my problems and fix them. Also, I had to cancel my subscription and now I am being charged more. It was not my fault I got furloughed.

Representative was very, very helpful and listened to my concerns and answered all my questions and gave me a very detailed description of my new policy and all it entails and a direct line to her specifically with any and all questions that I may have that needs answered.

My garage door was starting to open and close on it own, without anyone touching the remotes and it was making a terrible noise when operating. Since the garage door opener was replaced, it is working better than when the house was new.

The ceiling fan has not been repaired as of yet. An approval was necessary by the Home Warranty Company, after it was determined the fan was faulty. Now just waiting to get appointment again to have the issue resolved. I am new to Choice Warranty and was not aware a contractor would need approval for replacements prior to this appointment.

Technician found out the problem with my dryer, ordered the part and came back promptly to put it in. Fantastic job! He kept me informed all the time and explained things thoroughly. Also volunteered to follow up should I have any additional problems.

I had the pleasure of dealing with a very nice, polite, and seemingly knowledgeable young man this morning. I look forward to being a part of the Choice Home Warranty family and certainly hope that they provide all the services promised in our phone conversation. Follow up emails were sent promptly so, if their service is as prompt when needed I'll be super impressed.

The rep was wonderful. Walked me through what was covered and if needed what would be replaced. We were disconnected, however, I was able to reach him back ASAP. I feel better that I am now covered if something breaks! Thank you so very much.

You have not sent us a check for the replacement yet. What is taking so long!!! Please send the check NOW!!! Your service in this respect is very very poor. What are you waiting on? Send the check now. I will remember this lack of service when it comes time to renew.

The tech was great and took care of our problem. He told us what the procedure was and the timeline for us to have a repaired oven. I spoke to him later as to another question on the oven and he answered all my questions. He is truly a professional!!!. Thank you for your assistance.

I have just signed up with this company so my experience is non existent as to their home service. However I spoke with a very knowledgeable person who signed me up for a 3 year contract. This companies prices and coverage far exceed the previous company that I had when I bought my house. I look forward to their follow through after the initial sales pitch. I felt it was an honest presentation. Maurice has been with the company for 12 years and that speaks volumes in today's market.

This rep from Sears was awesome!!!! In time and very knowledgeable. In the future if I will have any problem I want to see him in my house. Thanks a lot for your service. Your reaction on my request was very fast.

I only had the initial visit, someone will be coming out today to actually perform the work. I was pleased with the time it took to get my claim addressed and the technician that did come out seems knowledgeable in accessing the problem.

The technician is very knowledgeable to resolve the Microwave issue that had occurred over the weekend. I have submitted the claim online, Choice Home Warranty team had appointed a technician immediately and he visited us within 2 days to fix the issue. Thanks to Choice Home Warranty for providing excellent customer service.

This is the worst company I have ever dealt with. Every contractor they sub the jobs out to is a no-show no call no response no call back over and over and over. This is happened on all three of my claims. A complete nightmare every time.

This was the first time I used Choice Home Warranty as my garbage disposal wasn’t working. I used their online service to make a claim. Within an hour, I got a call that a serviceman from a plumbing company would be at my house on a date two days from the initial claim. The man came, replaced the garbage disposal and left all within a half hour. I appreciated all the protective gear he was wearing.

The person did a great job! But the price went up and I didn’t know anything about it! I have been a customer for years and they didn’t tell me that my payment had gone up for repairs. I was very disappointed with that. Not knowing that I had to pay 75 dollars at a time like this. It was hurting my budget with only one person working in household With 4 kids. Need better communication about payment going up on your plan. I have not change my plans. I probably cancel it after this year and find a cheap rate. Can’t afford this cost!!

Did not like having to wait over 36 hours for a technician to come out when we had limited to no heat in the house. I think Choice dropped the ball on that one. The technician did a great job and was professional and courteous.

The techs were very good at explaining the issues with us, also very courteous, they knew their stuff. They were on time. Went right to work. Seem to take pride in their work. Explained how getting the unit fixed. The procedure and possible wait time,

Warm welcome and good deal, covered two homes at a good price. Sales person very courteous and helpful. I got want I needed two complete homes covered. I have exploring home warranties for sometime now and I highly recommend Choice Home Warranty for any household. Thank you for the sales person that called and she was immensely helpful.

Caller was very courteous and knowledgeable. I was very impressed! Look forward to being a customer! I will share my experience with others. I have a son that works in real estate. I'll share my experience with him to share with future homeowners.

I was a little apprehensive to talked with Gary in fear of our conversation being too sale pitchy because I didn’t need sold - I wanted to act on home warranty. However, Gary wasnt, he was professional, precise and to the point. Thank you!

Good experience. I received a email saying work would be done on the 29th but work was done earlier. Happy about that. Work was done but tech broke a screw. So no more leak but the handle is not secured. We are waiting for tech to return with a screw to fit. So we need a follow up on this issue. Thank you in advance. Sincerely Jamel **.

Why do I pay premiums? The flange was broken. I put in a repair request 4-5 months ago which you did not act on. It continued leaking, rusted out the bolts and ruining my floor. You guys suck. I am a disabled veteran. My income is limited. I hardly afforded the $570 bill. Hope you are happy, you just took food off my table.

I have no opinion at this time. I am waiting for the work to be done. I do not like that you gave me the option of paying for the work myself and then get reimbursed. That is not why I purchased the insurance. If I could afford to have the work done I probably would not have insurance.

Jack ** did an excellent job of presenting the CHOICE program and negotiating my concerns in order to complete the deal. His follow up and persistence were impressive. I look forward to a good working relationship.

The company contracted was courteous, even provided an earlier appointment. The tech was experienced and took care of the problem expeditiously, He even provided additional information for future air conditioning system maintenance, at an added cost of course.

I really need to wait to really answer this question after I get the check to replace my microwave. The person came out to check was very good, they email me my receipt which was good. You all sent me response which was good. Let's see it all the way through first. Waiting on the check now. Thanks.

From start to finish, my experience was exceptional. Filed a claim, received an email within a few hours for service to be completed the very next day. The plumber called to confirm appt. and fixed the leak. A job well done. The whole process was completed in 24 hours. This is the reason why I love Choice Warranty, I don’t have to spend hours searching for a reputable plumber!

Michael's Residential Repair was a great company. The technician was very knowledgeable about what our plumbing problem was and then he went above and beyond to help fix another problem before he left. Would definitely recommend and use this company in the future.

I've canceled this warranty as like other warranty companies. You don't cover the systems when we make a claim. We had to pay $1600.00 to get a whole house water softener. I will not register with another warranty programs again. I paid you $71.00 for 2 months and I expect you to refund our money.

The gentleman I dealt with covered all the bases and found me the best price. We went over all my options, discussed all coverages and came up with a plan. Thank you so much for leading me in the correct direction.

The sales representative was awesome! Very courteous and knowledgeable! He went the extra mile to assist us! Awesome customer service and very helpful! He knew a lot about competitors reputations and frequent issues concerning them. He told us why Choice was a good selection and how the company stood apart from others! Very pleased with our warranty purchase!

The Technician was very professional and knowledgeable. The technician answered all questions and explained his answers and made recommendations on how to care and maintain the dishwasher. The technician did a very good job and would recommend him to anybody who would need his service.

You guys have been good but the person you said was coming on the 26th hasn't came. I've called the number you put in the email yesterday and today but have got no answer. When I called you I got a quick response but the man came one time, got the model number but did not come Tuesday like in your email.

I was spoken to with respect and care expecting years of service. Would recommend Choice Home Warranty to others. They are fair, honest and service oriented which is very important to me and my family. I'm excited to have this opportunity.

This was my first claim with Choice Home Warranty. All went well. Technician contacted me, apologized for being late but was tied up with a previous appointment. Diagnosed the problem providing feedback. Advised he would process the claim and get back to me. The next day he was back with new disposal and installed with no issues.

The technician was very good but we are still waiting for a part for the repair to be completed. The part was approved but has not arrived and our next appointment is on 2/2. It would be good to have it so the repair can be completed.

I called to get some information about their prices. Jason was very thorough in explaining their system. He also asked if I was a Senior or had been in the Military. I am a Senior and served in the military for several years. Having that information he said that he could give me some discounts which was great. I was truly surprised by what he had to offer. If this company is as good when repairs are needed it will definitely be a winner.

The man I spoke to was very good. I called in to change my auto billing and he told me about your program for seniors, and I took it. Really a good deal for us older folks. Thank you for the good customer service.

My technician for my oven (Frank) was on time and very encouraging about repairing my oven. It will take a few days to get approval & the part, but I'm glad he will be the one returning. On another note: Previous experience with my toilet took 3 servicemen to hopefully have fixed my problem. Eric was the 3rd to come by, and he was the best of them, doing everything he could to resolve the problem. I only have 2 claims to compare to, but am still glad I opted to contract with Choice Home.

Bruce D. Was Very helpful. Great customer service. He went through a different choices and deals the Choice warranty offers. Thank you home warranty. I think we made a great decision in our new home. Have a nice day.

In reference to the technician, someone called to let me know that the tech was on his way. The technician was very professional, wearing a mask, and resolved my problem in a timely manner. He also informed me if there is a problem, please notify them. Thanks.

So our heat pump quit working 2 weeks after we purchased a townhome. We live in Kansas and it is winter time. It took Choice over 10 days to tell us they won't cover repair. We have no heat and it worked when we bought the house. We sent in the inspection reports from when we bought the place. Says unit is working good but could use some general maintenance, level the outside unit and had a couple bent fins on the outside of unit. They denied our claim due to this even though it says unit was working fine. Thanks for the worst service ever and not even helping with hotel bill since can't have kids sleeping in 40 degree house. STAY AWAY!!!!

DO NOT GIVE THIS COMPANY YOUR MONEY!!!! This company takes your money but does not cover your appliance. Your contract will state normal wear and tear is covered. It will also state there is no age limit of the appliance and the ONLY stipulation is it must be in working order the day the policy goes into effect, which is 30 days from the commencement of the contract and receipt of the first premium. BUT this company will find any reason not to cover your claim. Then when you appeal, the claim adjuster assigned to your claim avoids you. Calling back at odd hours of at all, never providing a direct line or extension. They don’t even call when you have made a specific appointment.

That's it still. No one can beat them with their price and coverage. Better to get a 6-year plan instead of 1 year. I was paying $65 a month versus $28 a month with them. It cannot get any better than that.

I am very pleased with Choice. Response time has been extremely fast - tech appt. as well. I went thru the internet to schedule appt - and within min. had a tech appt set up. The company picked by Choice was extremely fast and kept me well informed as to the time the tech would show up and as promised. They were very helpful in making the tech available to accompany me for my times.

Andrew Marks... excellent customer service, professional, attentive, dedicated. The agent took the time to explain the plan, give me alternatives, and provided me with answers to all my questions to ensure I select a plan that best meet my needs. Thank you Andrew.

The selection did reach a closer local company which could have come more quickly. Also, your automated call was not clear and gave me an incorrect phone number. It took several calls to get a correct telephone to the contractor who replied. The local company did not get the request because they were further down the line due to being a new contractor.

So far so good. I'm well satisfied with the service provided by Choice Home Warranty. The service technician was well prepared and knowledgeable. Just waiting on parts to be delivered. I can update this post if necessary after work is completed.

The technician came on Monday, but we found out today he did not report to Choice until the next day. This is Wednesday and we are still waiting to hear from someone. Customer service could be better to respond back to customers.

Ralph assisted me and he had great attention to detail and my needs. He made the experience very easy for me. He gave me all the information that I needed to make an informed decision. I would 100% recommend this Company.

I am pleased with Harry (customer service), he explained the details of the warranty, how it works and what were my payment options that I can work with. Kept asking me if I had any questions until end of our conversation. Thank you Harry!

We just had a couple of leaking faucets to repair. Jason ** of The Final Touch was the technician assigned to service our account and he was outstanding. He was very friendly, knowledgeable and informative in explaining the problems and how he would fix them. If we have any other issues, I will always ask for Jason.

My furnace stop working while I had, Rob **, at my home working on bathroom remodeling. Rob, does repair work for Choice and has previously repaired my refrigerator through a Choice referral. Rob was working on the bathroom when the furnace stopped working. I asked him to check the furnace. He identified the problem and put a new motor in for me. Unfortunately, I did not call ahead consequently I am obligated to pay his bill myself.

CHW looks for ways to not to cover expensive items. In past A/C unit was misdiagnosed and needed 3 technicians to figure out a fuse issue. Microwave parts were available but could not get it it after 2 months paid me couple hundred asking me to repair. Now cannot get repair on second fridge saying it’s a mini fridge not covered. Why do I have this home warranty if it cannot cover items and would ask for prorated refund but even that may not happen as I am sure CHW will come up with some clause not to refund anything.

Our Tec wore his mask and introduced himself with a Business card. He examined the problem then went and got the proper tools. While working on the garbage disposal, he realized it was no longer a working item so he went and purchased a new one. He had it installed very quickly and even gave us some tips on how to care for it so it will last a long time. He was very pleasant and let us know they will come back for 30 days free of charge if it is needed. Very very good experience.

Plumber was very professional. He even came one day earlier of my appointment just to fix what I needed. Service was fast and my problem was fixed in the same day. I’m having a really good experience with Choice Warranty.

I would not recommend Choice Home Warranty to anyone. You all are a bunch of scammers. We have had this warranty for over 15 months now and we were just denied stating preexisting conditions in the state of Florida for our Air conditioning system. Who can in their right mind would stand for that. I will let it known to all of our social media sites and also have our attorney involved in this scam of a business.

Called about a plumbing leak. Spoke to someone within minutes, despite the message warning of "long hold times." Received email about claim, and several follow-up emails, explaining what was happening. Finally had to use our own vendor, as CHW couldn't find one. No problem - they outlined the process clearly, and it worked flawlessly. Claim was approved, and they say a reimbursement check is on the way.

He diagnosed and repaired my dishwasher with expertise and professionalism. He was timely and communicated well. I would definitely use On Point Appliance Repair again and would highly recommend on point appliance repair To others who have appliance problems. Thank you.

Door handle detached from microwave, microwave so old they discontinued making parts, but of course your company won't replace. Even though it is normal wear and tear. After 10 yrs, things do go bad, very dissatisfied with Choice. Your company always has an excuse of why you can't replace things or fix them. But, I pay every month. Looking for new companies.

The tech analysis the problem. Made repairs no hassle at all. Made all repairs. Checked and made sure there were no more water leaks. The tech was very professional and showed he was very Knowledgeable. Choice was very helpful in locating a repairman.

Associates were helpful, and information. They were unable to find appliance repairman in my area. But gave me the opportunity to find my own appliance repairman, and reimburse me. That works for us since we live in a smaller community.

Choice Home Warranty was very prompt with assigning a vendor for the claim submitted within a proper time response. Follow up emails were received regarding service of vendors. The vendor was very communicative regarding appointment. I have been very satisfied with my contract through the years.

I filed a claim over the phone and the next day, I had a technician at my house who properly diagnosed the problem, ordered the parts, and quickly fixed the problem. I would highly recommend Choice Home Warranty to my friends and family.

I was told when I purchased my warranty coverage that replacing a outdated unit that can't be repaired would be no problem. But after my last claim for my hot water heater that is 16 years old confirmed what I was worried about, your claims department will only approve repairs for units, even when a technician highly recommends replacing it. I will be looking for a new warranty company and trying to get a refund on my current policy. Nor will I recommend Choice Home Warranty to anybody else...