Choice Home Warranty Reviews

The tech they sent did the job he came to diagnose a problem with washer. As far as Choice is concerned I'm so unhappy with your services. You ask me to accept half the price of the washer. When I asked to speak to someone I had to wait almost 2 weeks to do so. So I finally hit the accept button and it says, "Thank you for accepting this cash payout in lieu of a replacement." I called choice and specifically asked for a replacement and was told they don't do that. I really think this is bologna. This is not the home service I was told I was getting.

Tech was Ben, who is very professional and very knowledgeable. I feel that I had the best of treatment and the best of Choice home warranty. This gives me comfort should other appliances die. I still, however, don't have a washer, though. I await info on that. Thank you! Marie **.

I found my heating system did not work and contact Choice Warranty online because I could not find my policy number. I didn't expect their response because I input my request after 6 pm. But they contact me at 7 pm and send the technician to my house in the morning of the next day. I am very impressed with their quick response and service. Now my heating system works again! Thanks!

First time using choice home warranty! Excellent service! My garbage disposal had an issue. Nick Services came out to do the repair. He was very professional and friendly! I would definitely recommend choice home warranty to my friends and family!! I had American Home Shield for a couple years and was very disappointed in who they sent out to do the work also the time it took for them to come and do a service repair! Choice Home Warranty was here the next day and the problem was fixed.

Updated on 02/09/2021: Choice Home Warranty is a scam and they need to pay a price for misrepresentation and Rip of people. I will not rest until until I am refunded the amount they stole from me $256.25. CHW responded to my prior review and would like me to respond in private. NO Way the only way to get something done right is on a public platform.

I received an email thanking me for renewing my home warranty, with a link to review my policy. However, the link did NOT show my updated dates and included an increased amount for each visit, of which I was not informed.

Choice sent an appliance repairman to my home. He ended up "installing" a brand new dishwasher after going through reporting that the old one was so expensive to repair. He left the insulation that is supposed to be around the dishwasher on the back porch. He damaged my kitchen cabinets and the dishwasher and the wall of my kitchen. He left sharp metal sticking out on each side of the dishwasher. He left the toe kick on the dining table, he left a huge open gap at the top of the dishwasher, he left exposed wires....

I'm a new customer and I was attended by, Ms. Dionne **. She treated me very professional. She has explained everything to me in a very simple way. Even that I don't know her personally, I feel y'all should be proud of having her in your company. Thanks. Efrain **.

I called inquiring about a Home Warranty Program for my home. I was very pleased with the agent I spoke with. He was very informative and knowledgeable. He informed me of their Veterans program. I was very impressed and took advantage of it right away.

Thank you, Sam for showing up promptly, fixing the problem, and caring that you did the work expertly. I am very pleased. Very courteous and customer-focused technician! In fact, you fixed it and even upgraded the way it was wired to meet new code. Thank you.

After much research, I found Choice Home Warranty to offer more coverage at a great price. Michael, my customer is rep is friendly, professional and knowledgeable and was able to answer all of my questions. I recommend this company for home warranty coverage.

The company Butler MK Heating services are the best. They took their time and made sure it was done correctly. They even returned to my home later that night to make sure it was done right. I would recommend them for doing Heating and air work.

The claim was taken care of very fast. The tech was very good and cleaned up after himself great. Choice's communication was fantastic as well. My experience was great and would certainly recommend both companies to friends and relatives. I thank both companies.

Chantel was wonderful. She was patient with my many questions. Very thorough in explaining to a slow senior how the warranty works. Had a bad experience with a gentleman before. Was pressured and almost took warranty with competitor because of his attitude. Thankfully slept on it and decided your plan was best fit for me.

Technician was prompt and very professional. Excellent work. Customer service was great. Staff was helpful. Would recommend them to other customers. Technician came in, fixed my slow drains in both bathrooms, explain what happened and did a excellent job. Their office staff corrected the wrong information that was on work order and they provided awesome services.

I have been given a run around to try to get my furnace fixed and I was cut off and said that I could take days to get what I need. If you look up the temperature right now you will see that we are in the negative temperature. I have small children at home. I paid for a service and you all have done nothing but give me a run around. I am also a realtor that produces more than $10 million a year and I will let my clients know that this is not a good company. I have never been more displeased. I’d love for you all to call me. Someone that has authority would be nice.

Joe's Appliance Repairs replied quickly and serviced my dishwasher. They were great and they checked on us to make sure everything was ok before closing out my claim. Definetly will be using them in the future! If anyone is looking to get service from a Reputable company, I strongly urge you to reach out to Joe's Appliance Repairs.

I don't like not being able to speak to a live person. I am old school and I don't always feel comfortable downloading and doing other functions. I need to be able to speak to a person ie. technical service, sales or customer service. The trend today seems to be letting the software talk and give instructions. I know it saves companies money but I prefer talking to a live person and not having difficulty getting one.

Repairman showed... friendly and professional... went right to work... found problem... explained everything extremely well... Contacted Choice Warranty for us.... looked up local distributors to find part and price. Explained the procedure to remove and replace the control panel... Kevin very good at his job!!

When I called to submit my claim the lady was very helpful and professional and took care of my claim immediately. This was my first claim with Choice Home warranty so to have such a pleasant experience was refreshing. Would recommend your company to my friends or family.

Was easy and hassle free to sign up and the price for the service call was way cheaper than the competition and better than expected was the total price of the contract in which is the best option I could have choose!

My Customer Rep is ALWAYS friendly, thorough, direct, courteous and professional. She makes sure I am taken care of every time. She always follows up and answers all my questions every time. It’s great for unexpected “pop up” problems that can occur from time to time.

I just bought a house which was built in 2016, and the built-in GE 2.2 cu. ft. microwave burnt out after one week living there. I made a home warranty claim, and I got a response quickly. A visit from a technician was arranged quickly, and the technician was very nice and did a great job. My only complaint is that the visit from the technician cost a copay of $65, Choice only gave me $191 for the claim, and the new microwave including installation and removal of the old one cost me $710 for an equivalent microwave to the old one. So in the end, the replacement still cost me 710+65-191= $584.

I think the replacement was not as good as the one the repairman took out. Sometimes the water takes longer to go down. It is quieter but does not have as much suction to get rid of the water when it's left standing.

Great service guy. Love to have him back to finish the repair. My main house heater needs a new motor. If he can find one don't know when the repair will be complete. His service attitude was awesome. No house heat right now.

The response was very prompt. They actually moved the repair up two days from the original schedule. Although he arrived a little later than the window, Jim was polite, efficient, and promptly determined the issue. Parts will be ordered and are to be installed next week.

These are the type of people you don't mind welcoming into your home. Leaned and didn't make me feel as if I didn't know what I was talking about. Made great recommendations, if I have any future issues I would love for them to return.

I called for a garage door remote entry pad repair. I had an excellent experience. The service that I received from Choice Warranty and the contractor that was assigned to our repair was exemplary. I would recommend Choice Warranty to family and friends.

Nest thermostat failed and heat would not go on. Replaced with a standard thermostat and heat works great. The repair was scheduled the next day due to lack of heat and the technician was on time. The issue was resolved quickly.

Well the service is great. The wait time wasn't bad at all. Couple of days and the problem was fix. My dryer is working fine now and when I call in they got right on it so CHW makes your life a lot easier.

All three of the technicians were very information and efficient in their work. I evidently didn't quite understand how the water levels are for washing machine and also did not understand the working of the dial on the dishwasher so there wasn't really anything wrong with either of them. The heating system wasn't making the noise I heard when technician came but he checked it all out to make sure of no problems. Thanks for the quick response to my request for help.

The technician was great, but when it came time to fix or replace, Choice chose to offer me a very low price as a buy out that would not even cover the cost of half of a low end dishwasher. I tried to work with them but more less told too bad.

Called Choice Home Warranty and let them know of leaky faucet. Within six hours was notified of an appointment and the gentleman came out and replaced the faucet two days later. Very satisfied with the job. Cascade plumbing was very professional and their work

The technician and repair company were very good, however, CHW denied the repairs and denied a replacement. The issue is clearly wear and tear but CHW said it was not. I am disappointed as this was my first real attempt at using the warranty. I have requested a review and will update after that review occurs.

The technician called an hour before arriving. Very professional and polite. He replaced my garbage disposal with in few minutes.... I will highly recommend the technician. Chris at Sassaman Service schedule put me on schedule the same day. Will use Sassaman Services again.

Explained what exactly my problem. Honest and would recommend company. The trash disposal had something stuck in it and would not operate properly. Came early with a phone call and when he arrived wore a uniform so I knew who exactly who he was and wore a mask due to COVID.

I had several plumbing issues. I receive the call that there was an available plumber for the same day. The tech was polite and explained everything he was doing to complete the job.. Completed the job in the same day. He was efficient and kept the areas he worked in clean and left no derriere in the work area...I highly recommend this tech. All the work was completed with quality.

Choice Home responded very quickly to my claim by having a service man come out the same day. Thank you. The service man that looked at my washer was professional and very friendly. He found the problem quickly and didn't make a mess.

The 2 elements were shot and they were replaced in a timely fashion. Ike was professional & curious. The only thing I disliked was I called on Sunday the vendor that accepted the job said my appt. would be on Fri.. Which was totally unacceptable. I followed up on Mon. leaving a message and I called again on Tue. and was told 1PM Tue. Thank you!

The heater was not heating. Called in the claim & the tech responded quickly, even though Choice said they were having trouble finding a tech. The tech was very polite & knowledgeable. Heat is back and we are warm again.

Hi, I have to be Specific about Al **. He listened to my concerns. The call from Choice came promptly when I began to fill the online questionnaire. I have had a Home Warranty on Appliances since I purchased my home, however I have been having difficulty with them recently. Communication has been very poor and scheduling has been a mess. I was very unhappy. In the purchase of this home I have had various repairs and need a reliable repair service for the appliances until I purchase and upgrade. I am not sure I'd like coverage too extended, but Al did in fact recognize my concerns about pricing and arranged a fair agreement for coverage on my home appliance services for 3 years. I am grateful for the option.

I am furious as to how this claim is being handled. I switched warranty companies because of the high recommendations, now I am considering switching. The dryer door handle is broken. The handle broke with normal use. I was told by my contractor my claim was denied. My contractor then called you today and got approval for the claim. Now I get an email stating it was denied.

The people that came out were very professional and did great work. They got the heat fixed in less than 2 hours. They were on time and called before they arrived. They called when they were done and explained what they did.

When I first called to make a claim, I was hung up on. The second time was a good experience but if I don't hear back soon for when a service will come out I will be upset. I don't like the fact I might not have a working fridge for a month.

....From my Local Area. Identified himself as Andre.... He then tried UPSELL my purchase to a 5 Year plan, then a 3 year plan. I stuck with my purchase, and he was actually indignant over it! I have NEVER seen or been involved in any SHENANIGANS such as that BRAIN FART TACTICS!! I AM NOT IMPRESSED! Almost CANCELED what I had, JUST PURCHASED!!! For that episode.... Too bad only 1 star is the LOWEST “Choice”!! I HOPE this is NOT an indicator, or “Early Warning” about what, is YET to Disappoint our Good Faith interest in signing up....

I am a new customer, and I must say that I am extremely impressed with the service that I received on my first claim. I submitted a claim online, and I was assigned a technician within a matter of minutes. It was easy to communicate with the technician and he was extremely flexible to work around my schedule. When the technician arrived on time he was both efficient and knowledgeable. Excellent job,

Very informative and courteous. Explained the program well. We did refer a friend who joined you also today. Like to see if you live up to your ratings. Don’t know anything more to say since we haven’t done anything more with you.

Greg explained everything to me about the plan I need for my condo. He was very informative and professional. I had called other warranty companies and I did not find them as helpful nor very professional. I will be happy to tell other people to call Choice Warranty.

Filed claim last week and Saturday a service guy came in which we paid service fee (check cashed) and he said he had to order pump and would be back Tuesday 2/2 with a no show and no call? I attempted several times with mailbox full and message said leave text- which no reply? Finally that night he did had family problem! Wednesday was supposed to come but no show and no call or text? I had friend call and he answered bc he wouldn’t answer me and he said part didn’t come in? Will let me know that night? No response again? I texted Thursday and attempted to call with no reply? Bad service and unacceptable?

Repairman was very nice, knowledgeable and fixed the problem. The heat is working great now. I recommend adjusting this survey because the only reason I took the time to fill it out is because the repairman was great and deserved a good review.

David was awesome. I would love to use him as needed in the future. He was patient and answered all my questions and left advice which was also graciously accepted. He was the best repairman I have had come to my home.

Offered me great value for a home warranty and covered the systems I was most interested in. Also guaranteed me the same price for at least six years of coverage. The representative I spoke with made everything clear and was very pleasant during our call.

There is significant lag time from the request of service until the technician will come out to do the repair. I'm not sure that when he comes he will have the part or have to order which will increase my wait. Additionally, his service window is four hours.

The tech repaired a loose wire that he didn't tighten the first time he was here. I paid the $45.00 for the repair, I think that this repair should of been free. Like I said, the repair should not have cost me anything.

Called - put on hold - said you were busy - I opted for a call back - phone rang as soon as I hung up - went to answering machine - I managed catch 'warranty' and 'call back' - the number was said so fast it was not all distinguishable - I called the original number and stayed on hold - answered very shortly and took care of business. You don't need call back when the line is short. You need to slow down your messaging when you call back.

Simon ** did an outstanding job in offering me the best rate for a 3.5 year home warranty. I am a Humana employee and my husband and I are senior citizens and are thankful for Simon asking if we were over the age of 50. He did an outstanding job giving me comparable information to ensure I made the right decision in choosing the correct option. Thank you for a pleasurable experience.

Thank you for the great company you sent! My washer has been repaired! The sheet was under the agitator. I could not get it out. It ended up being ruined. The repairman said it happens occasionally.. Thanks for the serviceman and that he arrived early Monday am!!

The items were fixed in a timely manner. If there was a problem, the repair people came back and fixed it quickly. Have had bad luck since I purchased the warranty. The fridge. The stove, the washer and garbage disposal. Choice never hesitated, and dispatched a repair person.

The freezer half of my refrigerator is thawing out. I contacted CHW about a 1/2 hour after I heard water drops hitting the bottom of my freezer. The representative from CHW answered my call in about 30 seconds. He was professional and polite. My new claim was processed in a couple minutes. Now I am waiting for an appliance tech to contact me about the refrigerator.

They do offer many different services for home warranty. When selecting additional items like the pool or septic their customer service employees do not explain what is required of you the customer. I have used them twice with very good service. I have called twice for my septic with little to no response. The last time the customer service employee told me I needed to read my warranty. When I signed up and selected the septic service I did not have my warranty to read. Should have been explained agent was more interested in sell me than providing customer service and explaining things to me.

I am very upset that my warranty does not cover a water heater. This would have been nice to know when I called you for service, as I have been without service now for days and could have had it replaced same day. I will be looking to change coverage as my contract runs out. I will inform all I know that your company is a rip off and never use them.

I’ve made claims for my home & they have been denied. Most recently my furnace went out & they denied my claim for the repairs! The only alternative they offered me was an appeal! I was 4 days without heat!! I had to contact a company myself & pay for a new unit. I will not recommend this warranty to anyone! Furthermore, I still haven’t received any info about my appeal. I called several times & the agent kept saying “I can’t reverse the determination of your claim”. Almost as if he was scripted. He didn’t hear anything I said. He kept repeating how much he sympathized with me (as he sits in a heated room) & saying I had to talk to the claim specialist handling my appeal. I've yet to hear from Choice! Awful service! A waste of money!!

I just got the determination letter from Choice. The plumbing was in good working order when I purchased the home warranty. This is the second time on 2 different homes that has been turned down in 1 month. I just bought another 6 years with Choice. I may be sorry for my CHOICE.

Good so far, putting in a claim was easy. Now I am waiting on someone to come out and look at it and tell me what we can do to get it fixed or replaced. Hoping that doesn't take long cause I have food that I do not want to throw away. But so far the claim was an easy process to get put in and to get started.

We had an appointment with Pinnacle Appliance Services Inc., scheduled for Jan 27th but the company actually called and scheduled a week earlier because of some time in their scheduling. We really appreciated their courteous manner and attitude and the valuable advice/information we received about upkeep, models/brands and maintenance. Very good experience with this company.

This company and their people are great to work with. Just disappointed in the plumbing issue itself not being covered by the warranty especially compared to other warranty companies. I would recommend CP&DS but I'd research warranty companies more closely. This one came thru my real estate agent. Thank you.

The technicians quickly diagnosed the problem, and promptly replaced the garbage disposal. Arrived on time and in uniform. It was readily apparent the garbage disposal needed replacement. These guys know what they are doing. These guys are professionals and we are lucky to have them doing work on our home.

I have had Choice Home Warranty on several homes and I am so happy with their service and professionalism. I just recommended them to my son who just bought his first home! I will always have Choice Home Warranty in all my homes.

I was extremely pleased with the technicians and the service they provided. They were professional and very friendly. They explained to me what the problem was and even suggested a plan to have my systems cleaned. They did not rush through their service and when they left I felt that I had learned something!

Called in a service repair and within two days, I had a local company came out to fix my issue. The local company fixed my issue and provide some good info on what to do time. I would recommend Choice Home Warranty if anyone is looking for that type service.

I was supposed to get $50.00 off plus first month free and I only got $50.00 off. Could you review and get back to me. I might of read it wrong on the bill. I received many emails and they explained that I would get $50.00 off and one month free.

I talked to Nathan and he is such a great help. He got me the best deal. I would recommend Nathan at Choice to everyone I know. I have had nothing but good service at Choice. When I call to make a claim they are right on it.

I had no heat in my house. I contacted Choice Home Warranty the repair main was out here the next day and fixed my unit. All I had to pay only my cost of $65.00. Thanks Choice Home Warranty. This is the second time I had to use my plan and I am extremely happy.

Simrel’s Plumbing came over a little late, about 30 minutes and removed and repaired the leak at my bathroom sink. The Technicians were very friendly and professional. They removed their boots at my door and did an excellent clean up when finished.

I was not happy with the service I received. The company is not reliable and slow to service call. The average time for items to be replaced is 3 to 8 weeks. I will have to seek other company for my home needs.

So far my experience with Choice Home Warranty has been seamless. If I'm able to I'll update my review after each step. I've been scheduled for a telephone call tomorrow to set up an in-home visit by the nearest capable repair agent.

The technician came the same day to fix my heat. It was very cold outside and he did not want us to be without heat. He was very polite and knowledgeable. He took the time to explain everything to me. I was very pleased.

Submitted a claim online late in the evening. Had a response early the next morning with a confirmation of date/time that service company would arrive. Our garage door opener wasn't working properly. The technician assessed the problem and replaced the entire system. We were very pleased with the entire process start to finish.

I was unaware that there was a charge for a service call. I have had similar contracts in Florida and Long Island where any number of service calls were included in the cost of the contract. The man who came explained that the charge was less because it was through you and not independently. This had never been explained to me. Does the charge come with ANY service call??

I had trouble getting my garage door to open because the keypad was not functioning properly. Within two hours of putting in a claim with Choice Home Warranty my door was fixed. I was so impressed with the company that came to my house to make the repair, and with Choice Home Warranty as well.

The technician sent by Choice Home Warranty was great. Harold with Applegate appliance repair did everything he could to get my dryer up and running again as quickly as he could. I could tell he had great experience and knew just what the problem was and what needed done. He kept me informed when waiting on the part needed, and scheduled a time to bring it the afternoon after he received it.

This is a great company. They do a great job at finding good repair company to repair the problems. I will tell all my friends about Choice Home Warranty they are the best. great to deal with. They fixed my icebox and now they are working on my elec, panel trouble.

I appreciate how easy it was to file a claim online. I made a call requesting to file a claim. The same day I received a link in via email. When I clicked the link the page opened where I was able to file my claim. I really like that I was able to give my own explanation and not be forced to use a prepopulated response when I was asked for details about the problem I am having. I felt valued to be able to use my own words.

Heater was blowing cold air. I called CHW and repairman was here next morning. Repair guy diagnosed the problem, got the repair approved and then changed my thermostat. He was very courteous prompt got the problem fixed and was on his way in no time at all.

I was very please with the response time from Choice and my initial appointment. The technician came when he said he would, quickly diagnosed the problem. A part had to be ordered and he said he’d be back at the end of the week. When a week went by with no communication, I called the technician’s company and left messages asking for a return call and an update. When I still had no call back, I submitted the information to choice and asked them to follow up with the company for an update and projected return. Within a day the technician contacted us to say he’d be back the next day to finish the job. And he did! I don’t know for certain, but I expect Choice was able to get in contact with them and facilitated their return, which was really appreciated. Problem solved and heat is working!

I received a call from Sal, a Choice Home Warranty agent regarding my inquiry into Home Warranty coverage. Sal explained everything perfectly and had a kind manner and great sense of humor. He was very understanding of my needs and patient. Sal sold me on Choice Home Warranty. Thanks Sal!

I placed the claim in the late AM and had a response and an appointment the same day. Awesome service! The freon was low and the searched for a leak. Fixed it all. They were professional and super friendly and accommodating.

Aaron from Water Heater Plus, Inc was excellent. He repaired my water heater in a timely manner and very transparent about what needed to repaired. I wasn’t expecting him to pickup all the towels I had laid down due to the water leak but he cleaned up the area to make sure no more water was leaking. Also, my original appointment was for later in the day but I got call to see if I was available for an early appointment - great customer service. Thank you!

My star rating indicates my dissatisfaction with what's covered on my Choice warranty and how it's presented. The contractor you sent was 5-star. It was my fault I didn't check my coverage before submitting a claim about my leaky water heater. It was the tank, and I had it in my mind it would be covered because we have the Total Plan. But the Total Plan doesn't cover anything different on water heaters than the Basic Plan. Why? Plus, you say "all components and parts." But that's not true. It seems like what you DON'T cover is more than you DO cover, which is not "all."

Extremely dissatisfied. I have no hot water. I am 75 years old I am currently on chemo for stage four cancer and I have had Choice Warranty for over five years. My water heater started leaking about a week ago and according to my contract should be replaced and it is being denied. This is a life-and-death issue and I really would appreciate you replacing my water heater immediately. Thank you.

Technician was very courtesy and quick to get the job done. When the job is complete which didn’t take long, I was then satisfied. Technician was very professional at his job. He came in with his gloves and facemask. The technician was also very nice and respectful by taking his shoes off so that he will not mess my flow up. I was surprise because I never ask him to take it off so I thought that was very nice of him.

If Choice Home Warranty is everything your very knowledge-able representative (Adam **) has described, I will be a very happy customer. Ask me in a year or two, for an experience evaluation.... It's much too soon to rate your program until I have utilized it. Looking forward to giving you a glowing/satisfied review!

Everyone has been really nice and helpful. The plumbers that came out took time to explain what was going on. Great customer service! They took their time to look at the problem and was very thorough when looking at the pipes. Thanks!

When I call in a claim it takes up to a week for appointments to come fix our claim. One time I was sent a phone # to call for the plumber and I left 4 messages and no one returned my calls so I wasn’t able to change appointment and they showed it and we were getting our vaccine. The 2nd plumber called and came within 4 days. We needed our water heater fixed. So my complaint is response time to fix claim.

I discovered I had a leak in the ceiling of my basement; called Choice Warranty and had a plumber at my home in two days. He was very nice and easy to work with. He figured the leak was coming from an upstairs bathroom, had to get parts for the repair, made repair and was gone within an hour. I was extremely pleased with the response and so glad I had a home warranty!

Nathan was very helpful in answering my questions and getting me signed up in a very short time. He was very friendly and easy to understand. I hope I never have to use the insurance but will have peace of mind knowing it is there if we need it.

Because of the bad weather Michael stayed in touch with me and as it turned out he was here within the appointed time. I appreciated that I didn’t have to wonder about the appointment. He let me know when he was on the way. He was pleasant, courteous and efficient. I wouldn’t hesitate to recommend him.

Nick was superb. Conscientious, thorough. Scheduler should have called phone number on record, not texted, to notify me of later arrival. Number was landline. I ran a quick errand. Nick arrived a little early. He waited until I returned. I appreciate that.

Not very pleased with your service. I called last on Sunday for my dishwasher, first received wrong email confirmation. Needed to call again to see if this was corrected. Then received an email that they could not find anyone to work on my claim and your company wanted me to cancel out the order and do this on my own. As of this email no updates, no information, only emails asking my opinion of your company that I have not done twice and still no response. Not a happy person, yes am aware this could be because of Covid-19 but how much more are we to suffer because of this? All I want is my dishwasher to clean my dishes.

I don't feel supported, understood or cared for by CHW. I have a dishwasher that cost $450. They would not fix it and only gave me $240 to replace it. I feel slighted and cheated. Beside this, I had to wait 3 weeks before a technician contacted me. Each time I called to inquire about when someone would come, they'd say, you can get your own technician. But that's what I pay CHW for. It was disheartening working with them.

When our hot water heater started to leak slowly, there was no help given as Choice called it then a "holding tank". When the Motherboard failed, it was paid for. When we called about the washing machine we found that my husband was able to repair it. We were told by Choice that because of Covid, they could not locate a technician to come out so we should call one of our own. However after a couple of days, Choice found one but we didn't need him then. The only thing we have been reimbursed for was the cost of the motherboard.

Had an issue with my dishwasher on a Sunday night, opened a claim that night and next morning I had my appointment with the technician, they were prompt and on point. I feel so much more comfortable knowing my home is secured, I am in processed a buying another home and will definitely get the policy for the new home.

Great experience! I received a prompt response to my call and an appointment was set soon after. The technician was knowledgeable and conscientious and listened intently to what I had to say. He even called ahead to see if I would be available a little earlier than the scheduled appointment time - freeing up my evening! I couldn't be more pleased... Thank you!

I put in a request for service and within an hour received a confirmed appointment for the following day. The service team arrived early after asking permission and were in and out, completing the repair quickly and professionally. I have used two different well-known home warranty companies in the past and neither were as efficient and responsive, and their contractors were shady.

I made a tremendous mistake by requesting information on home warranties and all of a sudden, my phone started ringing off the hook. The remainder of the companies respected my wishes and stopped calling when I told them I had just reinstated my home warranty for a year was only looking for information at this time. Choice Home Warranty has been harassing me for months since this enquiry. I had seriously considered reviewing them again when my current warranty was close to ending but after all the annoying calls, I have no desire to ever do business with this company. I would appreciate anything you can do to eliminate this problem.

Claim was set up fast and technician came same day and fixed problem. Could not ask for better service. Technician called as soon as he received claim. He was very friendly and professional. We would highly recommend Choice Home Warranty.

We had the sellers of our current home purchase the home warranty since our house was built in the 70's with old appliances. This is my first experience with a Home Warranty company (Choice Home Warranty). The one good thing they did was replace our condenser unit for the AC and they almost didn't do that because the coils barely had dirt in the lower back half which would be about 1/16 of the unit. We had them send someone out to fix a leak in our pipes. He said it needed to be replaced, apparently they pushed back because he never replaced it, instead he "fixed" it and 35 days later (outside of the replacement window of 30 days) it is leaking again and we will have to file a completely new claim and pay $65 for them to fix something they should have fixed the first time.

Service was great...but I never received any kind of notice the service fee had changed. Been with CHW for years and feel this is very inconsiderate on their behalf. Paying $45 for years and I don't use the service but maybe once or twice a year. Extremely unhappy.

My friend recommended this company. When I hear the rates I could not believe. It is so affordable and they are helpful. I was not going to sign the contract but after our talk I was very impressed. So I purchased it right away.

When I noticed my AC did not seem to be blowing cold, I checked the compressor outside to see if it was working. When I heard a humming sound and saw that the blades were not turning, I shut the system down and made a claim online with my Choice Home Warranty. Soon thereafter I was notified that a technician was scheduled to come to my home the following day and was provided with the name and phone number of the local company that would be responding. When Carlos showed up I explained what I knew and went back inside the house. About 20 minutes later the technician came to my door, showed me the box for the new part, explained that he had replaced the capacitor, and I found my AC working fine. I couldn't be happier with Choice Home Warranty from beginning to end. Thank you!

The tech was very polite & knowledgeable. He did a great job in fixing our washing machine. The tech was on time. He had to get approved for the part needed, & came back the next day earlier than expected.

I did not think I had to pay after paying service fee. Not satisfied with experience with CHW in regards to coverage. I was under the understanding that you cover 100%. Not partial of the cost of the product that I have in my residence

The technician was very professional. He call before he came and arrived on time. He quickly determined the motor burnt out and that the garbage disposal needs to be replaced. Although he still needs to return to replace the garbage disposal, the initial meeting was very positive.

Pipe in basement rusted and leaking. My claim was denied and I had to pay Technician out of pocket. I asked the agent if the work would be covered and was told it would be. However when the Tech arrived and called it in Choice Warranty it was denied. This is the second time that I was denied for a project. I am frustrated with this process.

Our dishwasher stopped working and I sent a request for service (on a Friday afternoon). I was initially informed that service wouldn't be until Tuesday morning but the repair company was able to come out Monday afternoon instead. My dishwasher ended up needed parts that are said to take a couple weeks to come in so I will wait and see what happens then. I paid the service call fee and the repair guy said that is all I would need to pay, even when the parts come in and it has to be installed.

I could not have been any happier with the service that I received. A2Z was gave me great service and was very good at what he did. I was very glad to receive the e-mail with the date and time the part is to be installed.

This is our first experience with choice. It was a great experience. It was easy to log the call online. We received timely status updates. The technician was very skilled, knowledgeable, professional, with great customer service skills. We received the recommendation and resolution very quickly. So far we love the experience with CHOICE.

Very happy to have garage door usable again. Technicians were prompt, informative and efficient. I thank CHW for taking care of the problem and making my wife and I happy. We use the garage door often and having it operational is a great convenience for us. Thanks!

Choice set my appointment up and then my appointment was moved up 3 days, which was very nice. Very pleased with Choice Home. I would tell my friends about Choice Home Warranty. When my contract is up I will be renewing for another year.

It took two weeks to get a technician because of Covid virus, by the time one got here I had find someone to repair for me. I told the tech when he called me the day he was to show up at the house that I found someone to repair the stove and he said he would notify Choice.

The technician was very pleasant. I could tell he knew his business. He was thorough. He returned my phone call from earlier in the day to update me on his whereabouts. I appreciated that. I was originally going to reschedule, but he said he could come by shortly. Glad he came.

New with this company and so far very please with the excellent customer service, they help you without getting into so many question. You call, you place your claim and within a 24 hour window you get a respond and your service ASAP. Very please with service. Peace of mind.

Quick service. Worked with me on everything. When I was sick they quickly rescheduled the appointment and got the job done. The toilet now works. I will be signing up again for next year. The plumber who came worked quickly and quietly.

I have had a terrible experience with another company....Explained my problems...He calmed me right down and assured me I would not have the same problems and assured me I was with a much better company...I felt confident about buying protection by the end of my call....Thank you guys.

I placed a claim to deal with a plumbing leak in my kitchen. Service was quick and efficient. The service provider was very professional. It turns out that the problem was a faulty garbage disposal, which he replaced with no hassle at all.

Our washer is going to have to be replaced. I don't think the amount of money that we are getting is correct. We pay more a month than what your company gives to replace our appliance. Thank you for work and for your services. God bless you.

After contacting CHW about my built in microwave oven I received an email from them with a confirmation of a service tech appointment. The service tech was professional and quickly determined that a replacement oven was warranted. The settlement offer was offered the next day.

Technician worked on pipes. We need to await if the smell returns. The technician was a bit irritated that he entered the 1st floor and had to go to the 2nd floor at the beginning. He then had to go to the basement to get the fee and wanted to have his service fee before he begin the work. He Thank you.

We were looking for this due to getting older and do not have energy to do things like we once have done. I think you catch my drift, I think my wife and I will get some good use out of this so I am happy that we did sign up for this and with being said like about getting older and less active I may change your mind. It did for my wife and I.

Updated on 02/27/2021: This was the second claim for the same problem within a month of each other. The technician fixed the problem temporarily so we did not lose any more food, and ordered the parts needed for a permanent fix and set up the next appointment date. Choice's response to this claim was much better than the first claim. We had to wait too long to get a technician out for the first claim.

Extremely weak after-sales support. I have not received the confirmation email nor any documents/agreement confirming my services. No response from the Sales Rep, Steve yet though a message was left for him. I signed up for this service despite negative reviews from your customers as I was informed that you have improved over the years but very disappointed.

After less than 2 weeks in my home, the water heater quit working. I was able to open a claim, they sent out a technician and I had hot water again. Choice kept me up to date with calls and emails. It was really simple.

First I was lied to by sales person on what was covered and not covered. As well as out of pocket. I’ve canceled my policy and if ever asked I will NEVER recommend you guys and that’s in big of the last Resolutions Manager I spoke with. Very rude and disrespectful after I decided to leave! He should be fired if he talks to your customers that way. I would leave 0 stars if I could.

We are very pleased with Choice Home Warranty. You are always very prompt and have handled each of our needs completely. The companies that you use to complete the work have always been professional and complete with their work. We have use your services at least 6 times and each time we were very satisfied.

This is a great service to have if it truly replaced your existing appliances when they can't be repaired. Instead they give you a small portion of what it will cost to replace it. All of the technicians have been professional and polite so that's the bright side.

Great technician and experience. Very professional and knew his business. Water heater is working great now. Process with Choice Home Warranty was easy from initial call to end of repair. I am very happy for what we pay and their service.

Today is my first time filing a claim online. It was very easy and felt much more efficient than filing a claim on the phone. I highly recommend it to everyone who has a Choice Home Warranty. I have not been assigned a local service provider yet, but as far as filing the claim, doing so on the website is definitely the way I will file any claims in the future. It is a very smooth process.

I used my warranty on the day it started & they told me it was impossible for a wire to burn out on my hot water heater overnight. I ask the tech & he said it just happened. It took 3 days to get someone out to my house. I appealed & now it says I have to wait 8 days to schedule an appointment to talk to the case manager over the appeal. This is crazy!! I was accused of having a bad hot water heater when I bought the policy. Who in their right mind goes a month without hot water, especially in the winter. Not off to a good start with this company.

I would highly recommend Michael from Fairview Electric Co, Inc. He arrived promptly when scheduled, He was knowledgeable and repaired my problem promptly and was very courteous. I was very impressed with his Professionalism and would recommend his company to anyone.

I am satisfied with Choice and I am satisfied with Adams service, but my problem with Adams Electrical Service was the lack of courtesy I received. For the first date scheduled for the service I called them and informed them that it was an good date and that I would be home. Well, no one came and I did not received a call. I called them later in the day and left a message. I few days later they called me and left a message that they could do the service on a given date. I called several times to ensure them that the date would not work - since I kept getting the Voicemail service.

You haven't done anything yet? I called Thursday. Was put on a waiting list for a call back. Was never called back. Called again Friday. Got thru and have a claim started but you have not found me a plumber yet. Been waiting 2 days not counting weekend. Do your job, find me a plumber, then we will talk about ratings. So far it's a ZERO.

I was told that my service fee will be the same as my other policies of $45... I agreed with the rep and paid for 5yrs+1... Verified again to make sure my service fee is $45... rep said yes and we didn't talk about any other service fee amount... Paid and got my email confirmation on my new policy with $65 service fee!... Where did that come from?!!! Please correct the service fee on my policy as your rep told me... $45!!! A loyal client with more than 7 accounts with you. Don't deserve to be tricked this way... and I don’t appreciate this action!

Although the spring on my garage door opener was not covered, Choice was prompt and efficient, as was the technician that came out for the repair. Not happen that I paid out of pocket for the repair but we are still satisfied with the efficiency.

We have not had any luck with AC repairs being covered with your warranty company. We will not be renewing after our term. The technician that came out was wonderful and we have our system serviced every 6 months so I know the AC is not neglected but no matter what is wrong with it you have an exclusion to not cover it.

Technician from Dam Good Plumbing was excellent. He identified the problem quickly, put in the new part required, and left not mess. Very nice guy who was experienced and able to identify our problem and solve it quickly. We were very pleased with the turnaround time.

Called about repair of home dishwasher. Got agent quickly and was taken care of and am waiting on repair source call. Agent was helpful and friendly and satisfied my call request. Had a pleasant and friendly experience. Nothing more to add. I was given a case number and was advised I would be called by the servicing agent. I want to thank you for the quick and prompt service.

The representative was very helpful and knowledgeable about the coverage. And was very polite and answered all of my questions. Sent all required documentation via email. I would definitely recommend to a friend and I hope that any future services call are pleasant and gets serviced in a timely manner.

The technician was very courteous and respectful. He called and identify himself as the tech who was scheduled to come out to repair my stove. Upon arrival he wore mask and practice social distancing. When he was finished looking at the stove he explained to me what the problem was. I will surely recommend him to anyone and also recommend Choice Home Warranty to my friends and neighbors.

I had a fan broken. Home Choice hired a technician with very quick turnaround for the repair. My claim was approved for the replacement of new fan. In summary I am very happy and just for a min co-pay.

Choice Warranty is a life saver. I’m so glad that I chose them. Since having choice warranty I have saved so much money on home repairs. I will definitely refer a friend. No hassle to submit a claim. No hold time.

I had three people to come out and service my boiler and it still make that combustion, also, you can smell the gas being released. I called on a Saturday morning about 5 :30 in the morning. My main drain backing up in my house and I could not use the facilities in my home. I was told no one could get to me until Tuesday. That was horrible.

Technician was prompt, efficient, knowledgeable and professional. A nice guy. He took care of the problem we were experiencing with the heat and soon we had heat again. It turned out to be a burnt low voltage fuse but the reason for the fuse burn out could not be determined. We will wait to see if it happens again then attempt to trace down the cause.

While my husband was the one who met with the tech, I was told he was on time, professional and very thorough. He explained what he was doing and why. He also showed my husband how to do a cleaning in the future.

The technician was able to fix the problem and explained what happened. Very professional. Came during my scheduled appointment time and kept me up to date on what he was fixing. Would recommend the electrician that was sent out to service my issue.

Choice Warranty is always on timely and efficient. They are quick to resolve the problem and I appreciate their promptness to quick resolution. I have been with them for many years now and don't regret a thing. Thanks for your genuine concern for your customers' well being....

Nathan was knowledgeable of the coverage, and gave us several options. We chose one year coverage, adding coverage for two additional freezers and one additional refrigerator, with the AARP Discount for total premium of $612.00, with coverage starting March 1, 2021 and billed it to my MasterCard. We may be interested in multi-year options in the future. We received the survey with no confirmation of our order.

My washer and dryer all in one couldn’t be repaired. Choice sent over technicians to try to repair my all in one washer and dryer that I paid over $800 for. The technician said that it could not be repaired so Choice gave me a choice. Either I can get a new one for over $800 value or I can take a pay off for over $800 cash. To me it was amazing choices. Thanks Choice. Keith **

Michael, originally reached out to me on 05 Jan. 2021 I had a computer problem and was not able to get back in touch w/ him until now. (01 Feb. 2021) I am very pleased with him as that he kept the original quote. I was very pleased to complete my original offer.

The representative was professional, knowledgeable and engaging. On a scale of 1-10, she was an 8. We received a quote and purchased a plan on the first call. We would recommend Choice to others. The representative was able to obtain a further discount for service plan.

Excellent experience!! Agent was quick and to the point and very knowledgeable about the product. Explained all segments of policy very well. All areas covered by the Choice Home Warranty and how it works. We were very pleased with Choice Home Warranty in our former home and that it why I have purchased it for our new home.

I am very disappointed with my recent claim with CHW. I've been a customer for over 5yrs and just bought a new 5yr plan. I bought a home 5mo ago and had the heating & cooling system cleaned and serviced prior to move in. After 2 months of using my heater, it stopped working. The technician was here the next day but CHW decided not to honor the claim.

Very courteous staff. I was thrilled to learn of more coverage and lower price. I look forward to a long relationship. Staff was most helpful in referral for additional coverages and explaining details that were easy to understand. They are prompt to answer phone and questions. Thanks for my.

Choice Home Warranty is a very reliable company and their contractors they send out are professional and get the job done! They respond quickly. The price is also very reasonable. We took out the 3 1/2 year warranty which is a better price overall. Thank you.

We paid upfront for 6 years and after 3 years in when we had our first incident a Dryer repair, it took 2 weeks for them to schedule an initial visit after which they needed to come back and replace a part. It's been 6 weeks since and I have made several calls and tried to follow-up but no clear response. They keep pushing it 2 weeks down every single time.

James was very patient with me to explain to me the new changes and was able to work with what I can afford. I have been with home warranty for 7yrs. Hope to keep the relationship for better and more coverage.

The person that I spoke with was very polite and knowledgeable. He was very helpful and got me a good deal. Made sure that I was satisfied with the plan and that it was the best one for me. Looking forward to working with you guys.

Over I am very satisfied with Choice Home Warranty. I have been with Choice home since 2016 (5 yrs) and very satisfied with their service. Claim dept is quick enough to initiate the claim and reimbursement is decent enough. Their customer service and website is also good.

Replaced a hose that was leaking at a toilet. They came when they said they would show up. Came 2 days after calling in claim. Plumber had to go to store to buy a part to fix the problem. But he came right back.

The technician was very helpful and good. But he could not get authorization on same day as his review. Meanwhile I will be waiting for days to get this job done - messing up my schedule more, waiting for completion of the job. Good technician, but poor system processing by Choice. They need to make the back office processing better (quicker).

Sergio came and determined the issue with my furnace almost immediately and walked me through everything he was doing. He's a true master of his field and I would recommend him to ANYBODY. Such a respectable and nice guy!

Fast and professional help with my problems. Am still waiting on my microwave to be fixed. The young man that came to look at it was knowledgeable and efficient but would really like to know when it will be fixed. Thank you.

The technician was experienced and knowledgeable, however, I was a little disappointed in getting an appointment for the repair as the first appointment the tech. Did not turn up and did not call. I had to call in order to get a tech.

Andre was Very patient and answered every question that was asked and even explained until we understood completely. Explained the warranty and even looked for the lowest price available in my area. I like the fact that he wasn't too pushy to try and make the sale.

It was a fast and easy process. I would recommend doing business with Choice to all my friends and family. Everything was explained to my satisfaction. The coverage offered is a perfect fit. The best part is the 24 hour access to service from Choice.

Very nice experience, repairman was friendly and knowledgeable. He knew exactly what was wrong and went about his business to fix it. So far so good--no leak from water dispenser in door. I'm glad to have it back in service. If I wanted to use it I had to mop up the floor as it leaked.

I submitted a claim for a hot water heater/piping issue last week and am not at all satisfied with how Choice addressed my issue. We had a technician come out, we paid $60 for the service call, he called in the diagnosis and Choice CHANGED the diagnosis information to a different issue that Choice does not cover. This seems way too convenient for Choice and has me questioning whether I should continue using Choice as a home warranty provider. In the meantime we were without hot water for 3 days while Choice went back and forth with us and the technician, so we had to call another repairman to come out and fix the issue so we could get back to normal life. I have a call with a case manager tomorrow, 02/02/21 and I hope that Choice makes good on some portion of this repair.

The gentleman I spoke to was very knowledgeable and professional about the warranty. He had my best interest in mind. I would recommend Choice home warranty to a friend or family member. Thank you. I look forward to doing business with this company and know that they have my best interest in mind. Very helpful and courteous.

Josh was easy to work with, understood our needs for coverage. I couldn't be happier with the end results for our quote. Covering each new appliance, AC, well, septic, would have cost us much more than Choice warranty quoted us.

While the technician who came to our home was courteous Hs company was slow to get the information to CHW and so far haven’t had any follow up to make an appointment to come back and complete the repair. We will hold final judgment once the repair is completed.

This was my first time dealing with Choice Home home warranty and the representative I spoke with was extremely courteous & helpful. I’m hopeful that I’ve purchased a good product. I did read reviews while I was speaking with him, and while I had some concerns, I’m trusting I made a good choice.

Most of the time whenever a technician comes in to inspect what's wrong with any system at the house they do their job properly but then Choice Home warranty most of the time declines the claim saying it's not covered. I do not understand what's the point in having warranty services when major & expensive claims are covered by the warranty company.

The sales rep (Fred **) lied about the coverage and the process to con me out of my money. After reading the contract I confronted him and others about the lies told to me on the phone. Fred went ahead and sent me an amended contract via e-mail stating that my only out of pocket expense would be the service call and you would replace the items with like brand and model. There are several other lies as well.

The service tech came out the day after the claim was filed and determined that the motor in the blower cage needed to be replaced. The claim was approved right away and had the part with him on his truck to make the repair so it would have been a very quick and easy one but the cage itself was old and had to be taken to his shop to remove the old motor from it which also done the same day. The furnace was operational after repairs were made and my tenant was happy. This was the the third claim made with my policy and the only one that went smoothly without any issues. The first two were denied for dubious reasons and had to fight them to get approved - the first experience the service tech they sent out was incompetent and just God awful very rude, unprofessional and unethical.

Re aligned garage door, made adjustments to tracks. Prompt and courteous. Everything works great. I would recommend Choice Warranty services. I have had Choice Warranty for 3 1/2 years and been happy with every time I had them out. Thanks again.

My first claim submitted to Choice and extremely pleased. I had a very reputable appliance service call me within hours to set up an appointment. I was surprised at the speed and the level of third party service provider who did the repair. It was completed with a new part ordered within a week. Very pleased.

I will be very honest about my experience. The technician was wonderful. He checked out my washing machine. Found out what was wrong. It was a major repair which I denied because you said it was abuse. Let me tell you one thing. There was no abuse on this washing machine. I lost my husband three years ago. There's nobody here but me so how can a woman's underwear shirts dresses and blue jeans which most of them are leggings would crack or tear the drum. It would not so I don't know what you're thinking but I'm waiting for a call from someone that would be assigned to this this claim. I paid y'all in good faith. Gave you my hard-earned money that was in savings but I really didn't have because I knew I would be protected and now I find out that you're just a hoax. My neighbor had a his same issue with y'all with her heating system so someone needs to call me this morning.

I am not happy with your company. Almost every time I need a repair, I am told it's not covered. I regret singing a contract with your company and I will not recommend your company to friends or neighbors. The service tech came out, listened to my concerns and said to replace the ceiling fan. He did not look at the fan even when I said I thought the remote was the problem. He told me the remote was not covered by the contract I have, I paid him the $45. He sent me an email regarding the repair. And for $175 more the remote would be replace. I told him I would not be needing his services any longer. Our daughter replaced her remote and our grandson said he could replace the remote for us. Very DISAPPOINTED. Kathleen **

Everything was great. The customer service person I called was very helpful. They got someone out within 24hours, on a weekend. Chris showed up within the window quoted and called me to let me know expected arrival as a courtesy. He was extremely professional, worked efficiently and cleanly, observing covid protocols and kept me informed through the process. He definitely went above and beyond. Plus educated me on my existing lock types and made recommendations for security without any pressured sales pitch. I really appreciated his helpful he was.

I only have one comment. When I received my email confirming my claim it was not for the current issue. Needed to call back again to verify the correct claim was going to be addressed. The other issue is with Covid they are not finding anyone who will work on my claim, and suggest I opt out and find my own personal for the repair, what is the point of having a warranty program if you are not able to use it.

I called to get a repairman to fix the oven door. No one picked up so they said we could get our own and my grandson came by looked at it and fixed it so I called and cancelled my request. Everyone was. Very nice. All was taken care of.

Choice Home Warranty is the best investment I have ever made. When I have a problem I get online, enter my claim and within hours I hear from a company that is ready to solve my problem. I have been fortunate enough to have great experiences with the companies that come to repair my problem.

The fellow from Metro was professional and kind and very efficient with fixing my problems. I would recommend him for any future problems. He seemed to have a great knowledge of his work. I would recommend him for any other problems. Sincerely, Carolyn

The day I made a claim for my water heater and shower faucet, I received a email with a date and time that the technician would be out for repairs. I was able to push my date back with the technician with no problems. 5 days before my appointment, I get a call from the technician stating the he would be there in 30 minutes. The technician was friendly and professional.