Choice Home Warranty Reviews

Spoke with your agent Kendall yesterday. She was very helpful answering all my questions. Very knowledgeable and she helped me to make my decision to sign up with Choice. Hope your service is as good. Please pass this along to Kendall. Thank you.

My refrigerator was leaking so much that it was running across my kitchen floor. Couldn't wait for Choice warranty to find someone, so I found Watts repairs online. He came right out, found my problem, order parts, came back on Tuesday, made repairs and I paid him. Ask to be refunded and couldn't be refunded. Had I waited on Choice Warranty I probably had to replace the floor.

Very professional and kind. Explained the problem and how they are going to fix it. Very thorough. Would highly recommend Steven to anyone who needs air conditioning work done. Did not rush, took his time and made sure everything else was working properly as well.

Technician came out collected service fee then left have to wait another 2 weeks before oven is repaired because he said it needs approved. That’s garbage and a waste of technician's time. It was an easy fix and now we can’t use our oven for 3 flippin' weeks. This warranty is a joke. Very mad customer!!! And technician came from another town 40 minutes away!!!!

Provided us with excellent service and was very efficient, easy and fast with the repair to our hot water tank. Highly recommend this company. Their response was very quick and they understood the gravity of my not having heat in my home.

I highly recommend you to all my family and friends. You have been a lifesaver for us. Excellent service and fair. The contractor sent out was on time, honest and very professional. The pricing is overall worth the service you provide and is a very reasonable and also most affordable compared to other companies we have used in the past.

Furnace went out Christmas Eve. It took about a week to get it fixed. Considering they had to: 1) determine cause, 2) order parts, 3) install new parts and 4) it was over Christmas/New Years Holidays, I felt they did an excellent job.

This instance was a good one, helpful rep, prompt support of canceling 1 claim and creating a new one...not always. You pay monthly, but are often slapped with ridiculous limits, still paying a trip charge; and yet needing another independent repair company, to do something sometimes minor.

The technician was very nice and helpful. He was courteous, friendly and went about his work. Very nice gentleman, would have him come to my home again if needed. He was neat and clean in his appearance. Thank you for referring him.

It is a quick and easy process. I filled a claim online and was notified the next day by Choice. That same day I heard from the plumbing company and within days a plumber was at my house. He explained to me what was going on and assured me everything would be fine. He explained that my plumbing issues would be covered and that he would submit the paperwork to Choice. It was approved and now my plumbing issue will be repaired.

The technician who can put was great. He’s ordering our parts on Monday, but no heat for another week. CHW states “All components and parts of the following systems: Ducted Central Electric Split and Package Units, Forced Air (gas, electric, oil).” We need a gas valve and “it’s not covered”. I am waiting for a case manager to contact me. I guessing because it’s a $750 part they are claiming “not covered”. If this is not resolved I will NEVER buy a warranty from this company again. I will warn everyone I know not to either.

The technician arrived promptly wearing a mask; he was careful to social distance himself throughout the service call as was I. He introduced himself. (His van did not have a business logo.) After inspecting my unit, he quickly and efficiently replaced it with a new one. However, it is not the same brand, but does have the same 1/2 horsepower. He cleaned the area before leaving. He was courteous and conducted the business in a professional manner.

Haven't heard from contractor or CHW. Been before Christmas with no results. Electric bill continues to increase. Contractor came out work on unit. Turned unit off. Put thermostat on Emergency heat. Said he fixed it and would contact CHW to see what needed to be done. Still no help. This is third time we have called about the unit.

Answered called on point. Haven't had service done yet. Waiting on a technician to get back with me on my claim. Will give comments when service is rendered Thanks again for being there 24 /7 a days a year. P.

We hadn't used our Choice Home Warranty yet (we had issues with a different warranty company in the past), but Choice did a great job!! They took my claim online, and they sent Next Level Plumbing and Drain within 12 hours. I was pleased with both companies. Terrell snaked our drain and fixed problem within 25 minutes.

I am only giving the five stars to your contractor Degree for being on time, explaining to me the problem which was a leaky inner coil on my heat pump. No stars for Choice Home Warranty who denied my claim stating it was leaking from rust and corrosion on the inner coil. Degree told me and your adjuster Shauntel ** that there was no rust or corrosion and that my unit was 5 years old and there was very little dust inside which would not have caused the leak.

Choice is extremely responsive. I put in a claim at 10.30pm and the plumber came in by 11am the next day. The plumber was extremely professional fixed the leaking flush. In addition, he also inspected other toilets and ensured there were no other leaks. Extremely thorough in his job.

Great technician. Very informative and met our needs. Highly recommend, and helpful with our furnace issue. My heater stopped coming on, after getting very cold out. Technician contacted us quickly and came as expected. Was able to identify the issue to order parts needed.

Called early morning to cast a claim. Recording said due to COVID ?? longer than normal wait time to get call answered. So gave option to leave phone number for a call back instead of holding on. Call placed was about 8:30am. By 3:00pm... no call back. So, I called again .. Got someone within 5minutes and claim put in. If I did not call back, wondering if I would ever get a call back from first call?

Very please with the service I received and the person was very professional and communication skills was well understanding because he answer all the questions I asked and gave me tips on how I can continue keep my washer and dryer in good condition. I would highly recommend him to do other jobs.

My claim was processed very quickly and currently waiting for a service technician to call to fix my kitchen range problem. I am quite sure a reputable repair/service technician will be dispatched to my address soon considering the time of year.

CHW has been prompt to respond and dispatch technicians to my issues. I've had to utilize these coverage twice and both experiences were great. The Technicians were knowledgeable and fixed the problem, also the customer service agents I've spoken to were professional and didn't drop the ball.

I've just signed up for this warranty. Ali (representative) was very pleasant. I have yet to see that what I was told will, in fact, be honored. These are the quoted issues: Total plan @ $480.00 a month for 12 months; 13th month free; $65.00 service fee; Replacing freon in a/c is included; $42.00 monthly charge; starts on 30th day from call.

The sales person, Terry that set up my policy two days ago was very pleasant to speak with, patient and helpful. I hope the rest of my experience as a customer continues to bring forth such pleasantries! Though, I received a follow up call the following day, which was New Year’s Day, from a customer service representative and this young man wasn’t as patient or as considerate as Terry was.

Mr. ** with W. TN. HVAC worked very hard trying to find the stoppage. He is an experienced professional. I am hoping he can fix my issue, under my warranty. Since the sink was in working order, I sent in the home inspection, please approve Mr. ** to reroute the drain pipe and meet it up with the tub drain pipe, fully covered.

Michael was professional and helpful. Knew all the details and answers to questions asked. Very satisfied. Will recommend to others. Compared pricing with other companies and Choice was best. Option for multi-year plans was what we wanted and Choice has the best multi-year options and significant cost reductions to do that.

Was needing some help repairing my whole house humidifier. The claims specialist that helped me find what was covered in my policy. Was professional in every aspect and friendly. Together we discovered my humidifier is not covered under my policy. I'm grateful he had the power and knowledge to handle my call. Most places transfer you around to different departments because they don't know the answer. I wish I could remember the gentleman's name. Thank you again.

Vendor concluded replacement. Received notification for $249. When I wrote asking case manager to review, per your record case manager assigned on Dec 3 never contacted me until Dec 28 after I called in three times leaving two VM. When she contacted me I was told per your policy the replacement cost was only partial not full. I asked her to send me particular policy in this regards. She never did. After threatening I will switch my policy after this incident I was told a managerial review was suited for 359 - all verbal never in written. Until today when I login I cannot see this conversation recorded nor number confirmed yet I ly one line saying check to send. Without know how much I was granted I contacted local vendor with minimum cost 419 I paid and replace schedule next Monday.

Received call after I’d started application offering a better rate. Representative was professional and helpful. He answered my questions and sent me the policy via email. Rate was good, I was given one free month and service fee is reasonable.

My rep Gus ** was very helpful and went above to answer my questions. I had questions on what was covered and cost. He was able to work out a deal that worked for me. I referred my real estate agent too. Thanks.

Tim was very thorough with his findings and what we as home owners could do to help our situation. He called before arriving so we would know who was coming and what time he would get to our home. We greatly appreciate his Hospitality and attention to detail.

Choice response time was within 24 hrs. The repairman Monty from Appliance Medic was professional, courteous & very thorough. He took the time to show us where the problem was and advised us of the recommendation. We have been a Choice customer for a few years & are pleased with the service.

Called with no hot water and we understand it is the holidays but 3 days with no call, not even to schedule something for next week. This is our first claim and so far wondering if it is even worth it.

The tech was to arrive between 11-2 on date of service. However did not call and check to see is much later, over 3 hours, would be okay. I of the two items that we in need of repair was fixed and the second is being checked for manufacturer warranty. Certainly hope that we do not have to pay for another service call because of the manufacturer warranty.

It was easy to make a claim online. I was contacted quickly. The contractor that came to my home was professional and has appeared to resolve the issue. I would recommend everyone to purchase a home warranty. I have had two with Choice and have had success both times.

Submitted a request online and the tech was here within 4 hours. Furnace is working perfect now! I highly recommend this company. Great job!!! My tech John was thorough and explained the problem. We only had to pay for the service call which was only $85!

Your sales representative was acknowledgeable, and pleasant. The one thing I do not like is I had to make my decision right then and there in order to get the New Year offer. However, I did accept the offer a little time to decide would have been good.

Excellent service on my first call. Thank you....Glad I took this service. Without it I would be spending a lot of money....If someone asked me about your service I would tell them Choice is the best Choice! Keep up the good work...

Customer service was friendly and she took all my info and my wait time was not long at all. Already have someone coming to check problem within a very reasonable time and hope to get my plumbing resolved. I hope for no more issues after that.

Told not covered. Warranty copy shows included. Cannot operate switch to turn on bathtub. Plumber looked. Let Choice know of problem. He cannot fix. Need other service person to fix/ Waiting for response. Other services performed were excellent. Awaiting installation of toilet.

I purchased a Home Warranty so I wouldn't have to worry about unexpected issues. When my water heater's thermostat went out, I looked in my brochure and verified that it was a covered item. I did not read through the entire brochure until it was brought to my attention in an email that CHW would not cover my water heater issue because it was an 80 gallon tank, and CHW only covers up to 75 gallons. I purchased the home with that tank already installed and had no idea that my warranty, of all things, would be the problem later on. It truly irritates me seeing the water heater as a "covered item" when I got screwed over by the fine print and had to come out of pocket for the replacement parts. Had I known something as silly as a 5 gallon difference was going to be an issue, I probably would've sought a different company for my home warrant needs.

After moving into our home less than a month ago we began to have a plumbing problem. I was ready to call a local company when I remembered that the seller of our home had included a CHW warranty as part of the sale. I contacted them and was treated courteously. The representative I spoke with said I would be contacted by a service technician within 24 hours. It only took a few minutes before I heard from the plumber CHW had contacted to help with our problem. Within 24 hours our plumbing issue was fixed. Thank you for great service.

When I have had a big project I was told it was not covered. When I wanted to meet with a supervisor no one ever got back with me. I paid for the air conditioner to be fixed because it was 100 plus degree days.

My first claim with Choice Warranty was 'painless'! A very efficient representative took my information, asked for a description of the problem and within 5 minutes or so I was told I'd be contacted within 24 hours by local company; and I was. My repair was made a couple of days later; very happy!

When I called Choice Home Warranty The very 1st time they were very professional and courteous. I was having problems with my refrigerator and I need some help right away. They got someone like that next morning they were on it but I needed help right away so my food would not spoil. I called them again and they understood. Still professional and went above and beyond to get me an appointment sooner. They did explain it was very busy and asked me to see if they can get someone sooner. I got the call and they came out to look at my refrigerator. The end result, they said that I was approved to get my refrigerator. Unable to be repaired I am getting a new refrigerator. Good job!!

Overall experience was satisfactory. Sales person seemed to get an attitude when I asked that he stop trying to sell me the VIP program. The call ended abruptly prior to him providing his contact information. I called back and left a VM for him and yet to receive a return call. Thought his behavior was a little unprofessional. Hope this not an indication of what the future will be with Choice.

The plumber was very prompt in arriving on time. The electrician was 5 days early which was fine, I would have appreciated knowing beforehand. Always best to verify appt. with actual vendor if possible. This is the end of my review.

Electrician was on time (actually early). He was knowledgeable and courteous. A total misunderstanding of the problem led to a denial by CHW. I couldn’t get an answer for 2 hours, waiting on the paperwork to “flow through the system”. If I wanted electricity in my Master bedroom, I had to pay myself and then appeal! This was not what the representative interpreted it to be thus denied.

The gentleman who came to check the washer knew immediately what the problem was and said it would be up to company what the solution would be. He was very good. He was on time and very neat. The company followed through quickly and I have already ordered the new washer.

Fast response, Professional service, easy to work with and fast approval for claims, I’ve been a customer for many years and I have been extremely happy with the service and customer service I have experience, recently I was approved for a new air conditioner and I was extremely happy to be a customer.

Marcus was very helpful and also helped me save additional money. Very pleased with the service, another reason why I came back to Choice Home Warranty. I would definitely recommended choice home warranty and will be sure to send them to Marcus.

He was prompt and courteous. He looked at it and told me that he has to call his boss and he or they will get back to me. I forgot to put a claim for my bathroom exhaust and he told me to add it to the other claim.

Your representative came out in a very timely manner. My furnace is less than a year old and the technician quickly diagnosed the problem which was it was not connected to the propane. He suggested I call the ones who installed it since it was still under warranty. He also said that if they would not or could not do the job that he would be happy to take care of it.

Prime Time Appliances came out and fixed my dryer in less than an hour. I was so stressed because it was December 30th and I thought They were going to say they couldn’t do anything until after the new year.

The Tech checked out the refrigerator and explained the problem in terms I could understand, which I liked that.. But he still needs to replenish the unit with the new parts. I'll will review the Tech in more detail once that's done. Thank you, Bill.

I appreciate how quickly your consultant responded to my inquiry. He was extremely knowledgeable and professional. His ability to quickly access my needs and responsiveness to them was commendable! His pleasant demeanor ensured the purchase of the home warranty. He made the entire process painless and extremely easy! I love efficiency!

Our dishwasher was not working properly. The live agent took all our information and passed it on to the service man.. The service man was very professional. He kept us informed every step of the way. He was quick and efficient.

Carter was very polite and helpful. A great representative for Choice Home Warranty. He took the time to answer all my questions. I like what I read and was in the process of researching warranties when he called and helped me through the process with what I thought was a good choice. I was leaning between Choice Home Warranty and Old Republic Home Warranty.

My garage door opener stopped working. I contacted Choice Home Warranty and they set up a service guy to come look at it. He came to my house the very next day and checked out my garage door opener. The old thing is shot so he said it would be replaced and he immediately started looking for the item and it will be replaced very soon. I am very happy with Choice Home Warranty.

I have never had any dealings with Choice Home Warranty, but have had 2 other home warranty contracts, one good, one not so good. My background check indicated Choice Home Warranty was a reasonable choice and I’ll know after the first call, or 2, whether I made a good choice. The initial contact was good and Shaun made a very thorough pitch without being over pressuring. I feel good about the purchase so far.

Our dryer was squealing like a banshee nonstop. The repairman who had fixed it for lack of heat and other times was quick, found the only roller not previously replaced in the last year and we can now can watch tv and and dry at the same time again. Thank you for your good service people.

We had a great experience with Brad from Blake's heating and air. He was polite, friendly, efficient, and we would recommend him to anyone. Most importantly our problem is fixed. We will request him for future service requests. He didn't treat us like a home warranty customer but a customer of Blake's heating and air!!! Thank you.

I was surprised at the rapid authorization and reimbursement process. It was all methodical and done completely online. It would have been better if there had been some inkling of human interaction and involvement. I am happy to be getting my washer fixed.

Warren ** is a very patient man and was a pleasure to do business with. These guidelines was what was going to make me find someone else... too many e-mails and phone calls and text messages too much! Thank you.

I thought my heating system was talking and started a claim online very easily and quickly. I got email updates about my claim and was also able to track the progress through the website. I ended up changing my filter to see if that would help and it solved the problem. Then I cancelled my claim through the email updates without hassle.

When we first contacted you, a technician responded and arrived as promised. He fixed what he thought was wrong, & said to called again if needed. His fix did not work. We called again prior to Christmas & were promised he would call but he did not. We did not expect him to come during Christmas week, but we DID expect a phone call - nothing - & we still have a malfunctioning dishwasher!!!

The failed garage door opener was completely replaced. Quick service and great work. Filed a claim online, within two minutes the appointment was scheduled, the technician also called and confirmed the appointment. The technician was prompt at the scheduled time, inspected the failed garage door opener, requested for few minutes for paperwork and to get approval. Approval email was received in about 15 minutes. The technician replaced with new garage door opener and hauled away the failed. I had to pay just the service call fee.

The company sent out was a joke. Please do not use them again. Company is Zatro. Cheryl was very helpful in helping me understand how a dryer replacement works and that all appliances are handled differently. I appreciate her trying to get me more $$ towards a new machine.

When my appliance was not working properly, I put in my claim, shortly after was sent an email about when someone would arrive, then contacted by the technician a day before arrival, when he arrived he diagnosed the issue, very professional & honest. This was a very quick & efficient claim process.

Very professional guy. Courteous and efficient. Very neat in his work and respected the household by wearing a mask. I would recommend this technician for future work in an instant. So to sum this up this company get an A plus.

Put in a claim and someone was out the next day to fix it. Just Better heating and air conditioning was the company that came out. Their repairman was very nice and professional. Would recommend them to my friends. Choice warranty has always been there for me. No delay.

Choice was incredibly responsive and a technician came to my house the same day! The washer was fixed on the spot and parts were ordered for my dryer immediately. The technician was professional, polite and a subject matter expert in the issues at hand. Thank you Choice!

As yet the dryer has not been fixed, but the technician has been responsive and kept me informed about where we are in the process at every step. Choice has authorized the repair and the parts have been ordered. I do anticipate the repair being completed in a timely fashion.

Very happy with my experience. Prompt response even though it was a holiday. Technician called for earlier appointment than scheduled when he had a cancellation. He wore a mask and was personable and fixed my issue. Would recommend Choice based on this experience.

The man who repaired my dishwasher did an awesome job. They were polite, professional, and very helpful. My machine is 21 years old and he was able to repair it. He left me with his card and recommended that I call you again if there were any more issues with it. I would highly recommend your company because I have had many other issues with other needed repairs and have always been satisfied.

I have had a home warranty for over 30 years...Two years ago I made the switch to Choice after having issues regarding coverage from my previous home warranty company...Not disappointed at all with Choice...They have been very responsive and professional...I now know why they retain the #1 ranking among the home warranty companies.

He was able to fix my heating unit. He then had to come again on another day to fix the rest of the unit. I did have to rearrange my washer and dryer because he stated that he couldn't get to the heating unit.

The gentleman was extremely nice, clean, conscious of cleanliness and cleaning up after himself. Only thing was it took several days but it was over Christmas week. Him did tell me I could have called because he cancellations the day prior. Good to know.

The tech you had assigned to check my refrigerator was supposed to be at my house on 12/30/2020. He neither came or called that he wasn't coming-very disappointed in that company, wouldn't recommend them to any of my friends. Hope you can find a more reliable tech this time..

The gentleman was very professional and spoke all in terms that I understood. He checked out the appliance and knew that some was not able to be ordered or replaced. He knew what he could order and probably be able fix the problem.

Very good service from A1 Roto Rooter. They quickly fix the problem with the leaking toilet. It did not take them long to fix it. I am glad it was fixed on December 29th because we have had bad weather since. Thank you also to Choice Warranty for your Prompt service.

I was very surprised to have a call from Tony C. Choice just gave me something to celebrate in the New Year!! This senior is happy!! I am so happy that I found a company that has rates and customer service that works!! Thank you and goodbye to my last warranty group!!

Put in a order late last night. It is now the following day at 6:13 PM and still have not heard anything from a technician. My heater is still out. This is the second time I have used Choice Home. Maybe it’s because of the pandemic

I've been waiting over 30 hrs and my basement sinks are still flooding over! No one has contacted me. I've called 5 times and still no one to help! I believe I will have to cancel and take care of it myself! This is not good at all leaving me out to dry!

Our technician was articulate, professional and did quality work. We were pleased at how quickly CHOICE got someone here. We would recommend both CHOICE and our vendor. This was our first experience with CHOICE and it was good! We hope we don't need CHOICE further but know they are there if we do. Thank you.

I can tell you I had Choice in the past and they are awful to work with if you have a problem. I was looking for a Appliance Warranty and consumer affairs only gave me Choice Warranty and no one else in order to compare. Not right.

The agent did a great job of explaining the coverage 5+Stars. Thanks. Plan is within my budget and covers all the described by the agent. Thanks for your help. Spoke clear and direct. You should give him a raise. Thanks Again.

Wasn’t able to correct problem on initial visit, awaiting verification from CHW. However instead of charging $75. I was charged $77.50 from my bank statement. I wasn’t told there was a service fee charge! The plumber will be returning in two days to correct the problem with my heating system.

Alan was very easy to work with. Most importantly he was able to get me the best deals available. He was easy to understand and communicate with. Thanks Alan for the excellent coverage and service. Have a happy new year.

Very happy with c/s scheduling an appointment so fast. The repairman called before coming and pinpointed the time of his arrival. Very prompt and polite. At his arrival I felt secure in knowing that he would be competent in solving the problem. Very knowledgeable of the brand. Immediately he diagnosed the problem and other possibilities that might interfere with dryer not running up to capacity. I am impressed with CHOICE ALREADY. THANK YOU for your service today. Will tell friends about this company.

Andrea was very helpful when we spoke about my contract purchase. His explanation of the contract was clear and concise. He was very nice. His customer service skills are awesome. He is a credit to your company. Annabel **

I was denied cleaning of my air conditioning drain which is clogged. The gentleman told me it needed to be done and you refused me. I'm very disappointed and decided to go back to AHS as soon as I can get my refund. Which I hope will be soon.

The technician that came to look at our leaking hot water heater was very professional, friendly and knowledgeable. Unfortunately our policy did not cover replacing our water heater but he helped us decide what to replace it with and made arrangements to return the next day to replace it for us. Highly recommend.

Unable to resolve condition. Was advised that they would have to do additional work to find where problem was, didn’t have equipment needed at the time. Tech advised would contact office which advised would be a charge for additional probing since my policy didn’t cover. Advised couldn’t afford charge for additional investigation into situation.

Very pleased with service. Would recommend to others. Prompt service. Quality tech knowledge. Appreciate the concern for my issue. I have an invalid spouse but Choice made sure the technician served us first thing that morning. I am new to the company. So, your service speaks volumes to me. The patience and tenacity of the technician are rare but it is a demonstration of great customer service.

I really like the young man that came out to my home. Very knowledgeable about what was going on with my dryer. I thought that it was my heating element that burned out and to find out it was my thermo.

Since September 2020 we have tried to get our dryer & stove worked on & as of December 2020 & about 45 hrs on phone 6 different people coming to fix our problems we think are stove & dryer were fixed. Over holidays we had to use a extension cord from dining room to work stove & only person that I give 5 stars to is Jamie **. She took care of us, we paid for service & hopefully we will get paid.

I started my claim on Nov. 30 and finally was fixed by Dec. 28. We had a technician that was unreliable and trustworthy. He did not show for 3 or 4 set appointments and last we heard by you he was still waiting for a part that we found out was not needed. I finally got a technician and company and technician that knew and fixed our problem.

Very efficient came two days ahead of appointment at night figured out the problems and returned next day early and replaced the parts everything was perfect. I would use him any time I would need professional work done in the future.

The Tech person Mr. Eugene A. was friendly and professional and also was informative. The only thing I am disappointed in is the statement that the Tech inform me of that the company Choice home warranty does not covered changing of the Bulb in the Microwave? I don't understand this? However, the good news is our Microwave is now working. Thank you.

Claim response was quick and service company was very nice and friendly. The problem is that when he reported the problem with garbage disposal needing replacement. Repairman showed me his report and he claimed wear and tear and needed to be replaced. When declining claim you mentioned rust. I would think a disposal that you operate properly with water would have some rust on it after a few years especially when you can’t dry it after use. Your reason for declining this claim is not justified and very unfair. I’m out the service fee at this point and am a very unhappy customer.

Our washer stopped working. I called Choice and right away we have a response. Within a couple days a technician arrive at our home and access the problem. It was decided that it was better to replace the unit and we received a confirmation from Choice. Not complaints. Everything it’s good. Thanks.

I turned my furnace on and it worked fine for a few minutes then quit. I submitted a claim online to Choice Warranty and within a few minutes I was contacted and told that someone would come out the next day to address the problem. In a few more minutes I received a call from the technician telling me he had had a cancellation and he would be out in 40 minutes. He came and resolved my problem within 30 minutes. I was ecstatic! My first experience with Choice Warranty was very positive. Thank you!

I signed up for a year of Choice Home Warranty's complete home warranty service. The Sales Rep was very courteous and helpful. Their process had a bit of the feel of buying a used car, however. It wasn't the Sales Rep's fault - he was fine. Their intake process is oriented around trying to get you to commit to more products and a longer term with 'incentives', which of course had to be approved by 'the manager'. However, we're happy with what we bought. Now to see how they perform when we actually have a claim. The proof will be in the pudding.

All I had according to the tech they sent was water dripping on the pilot light so therefore it won't stay lit so I can get hot water! So the water heater problem was denied. Now during the process of recruiting me as a client, the salesman never introduce me or tell where to go and read what's cover and what's not, and what condition. All he said was, "We can cover this appliance, that machine, your refrigerator, etc." There was no explanation, no one called and explain to me why my claimed was denied. The tech knows what to say or how to say what the problem is so they can hopefully get the job for themselves. I tried to go to the web page to the section and read the explanation he said were the reason my claim was denied. Can't pull it up.

Smith Heating and Air tech arrived promptly. Tech also, was very courteous and professional. He was very knowledgeable about my heating unit. Problem with system was explained and resolved. I would highly recommend Smith Heating and Air to my friends.

Omar was courteous, on time and fair. After several weeks of being put off 3-times by the previously assigned repairman it was a welcome relief to be assigned a competent repairman. Omar even called ahead of time to let us know precisely when to expect him.

Tony ** of Tony's Handyman Services was dispatched. Tony was superb and while no parts or repairs were required, he identified the cause of the leakage and over freezing making the service fee well worth the cost. He was flexible in scheduling and pleasant to work with. Would highly recommend Tony for repairs to refrigerators, ovens, dryers, washers and more.

The technician was very helpful. He performed a good job on the appliance. The appliance is working properly and is quiet. Also, he was timely on his arrival. Thank him for a job well done. Will recommend to a friend. Good job.

Updated on 03/20/2021: Technician solved problem quickly once authorization to complete repairs had been received after one hour waiting time. Technician was skilled plumber and knew exactly how to solve garbage disposal jam. He is a good plumber in my estimate. He and his wife are a good team.

This was the second time this particular technician was at my home and both times has been very friendly and helpful. Great guy! Efficient and explained everything he was doing to help. If we need more work in the future would definitely recommend!

Technician was very professional and courteous. Would recommend him to a friend. He explained what the problem was and showed me what he was replacing. He had the part he needed on his truck. He called me the night before to give me a time when he would be at my house.

We have used D & P Appliance Repair several times in the past and Dan has always done a thorough job. He’s also given us sound recommendations regarding appliances. He also comes highly recommended by neighbors who have used his services. He was prompt and able to come to check our fridge within an hour of calling.

You guys say it's my neglect that caused my heat exchanger to crack but the service tech said it was nothing I could do to prevent this and that my unit is18 years old and that it happened over time... I got three opinions and they all said the same.. If it doesn't have a life time warranty that means at some point in time it will fail.. My furnace is clean. No leaks and I keep filters changed on a regular basis.

I have used 3 different home warranty companies over the years and by far Choice Home Warranty has been the best to do business with. Quick response times and ease of doing business are at the top of the list.

Our rt back burner needed lighter to ignite. We call repair guy through HomeAdvisor- he say part not available, need to replace. We remember to call CHW, repair man from Qwick appliance service, Evans GA cleaned burner and opened up hole and it is started to work. Service call costed less than Home Advisor.

Choice makes it easy to file a claim. I received notification & confirmation of repair scheduled very quickly. I have also reached out area sales representative, Mauri **, for various questions. She is amazing and always willing to help. I highly recommend Choice & Mauri for home warranty coverage.

The Tech did a great job. The problem is that Choice Home Warranty replaces items that need to be replaced with lower valued items. When I needed a new dish washer, I had to pay about 135 on top of what Choice would pay to get the same quality item. When I needed a new dryer, I had to pay 111 dollars on top of what they paid to get the same brand of washer. And this last time, I had a top of the line faucet in my kitchen. They bought me a cheap much smaller faucet.

Job was performed very well. Person that did work was very good. We had a very good conversation on the work that had to be done. Choice Home Warranty had nothing to do with this work. They said what I needed to have done was not covered.

New to this company. First claim was for plumbing issues. Filed a request, had a technician scheduled to come and no one showed up and no one called. Called to check on it. New appointment. Set technician never showed up or called. Third time someone finally came out and told us the issue was not covered under the warranty. Then our hot water heater went out and we’ve been waiting three weeks now for someone to come back and fix it. When you file a Request for repair they send it to someone else who then contact you to schedule the appointment. When the technician arrives they don’t fix anything. They simply look at the issue and take your $75 and tell you someone else will be back to fix it at another time. Apparently three weeks later that is if they come. It could be longer. So far this company has been of no service or help.

Claim is pending. Waiting for technician to set up appointment. Claim was just submitted an hour ago On computer. Too fast to make a recommendation without talking to anyone or observing professional assistance. Maybe it would be best to take survey after repair was complete.

Called CHW and a tech call 4 hours later with a repair date. He came at a time convenient to all and made the necessary repairs needed to get the house warm again. I would recommend this company to anyone who needs air or heating repair work done on their furnace.

We have had a leak for 7 days now. We filed the claim on 12/23 and didn’t not have it addressed until the following Monday 12/28. After paying the $75 and waiting over 24 hours I am notified our claim was initially denied. I immediately appealed the decision and was supposed to have a response within 24 hours. I received an email with the person handling the appeal and their contact info. I have called multiple time and either get a “no answer at this extension” recorded message or hung up on (twice). I have also emailed the “claim manager” numerous times with no response. I have also left messages on the online portal with no response. Poor customer service and follow up. Very disappointed as I had heard good things about this company and switched from another home warranty provider with high expectations.

Service tech was polite. Arrived early instead of late. Tech was accurate in assessment of problem. Call center responded quickly but everything went to junk mail. Pretty good experience so far but I am waiting a review of claim. Price of replacing dishwasher not enough. We write another review after that.

Response to the online request for service was within the hour. The repairman came the next day and when he requested the part to repair they promptly approved the repair of my dishwasher. I would recommend this company for home appliances for any homeowners.

Pleased with the service technician that came out to house on 12/29. He knew what he was doing and pleasant. He had to order the part. I checked with Choice or Sears I am not sure and said that the installation date was12/23/20. I am not happy about the installation date.

Showerhead was broken and needed to be replace. The technician replace the head and was able to get the water running again to our satisfaction. He was very polite and was on time. He did not try to get us to fix anything else or try to get us to buy other products.

After 2 visits, unfortunately the young plumber was not able to completely resolve the flushing issue with my toilet. He stated that he did all he could. Not sure if the issue is the toilet or the fact that the young man was simply a plumber technician.

The young man from Ollendick Contracting drove nearly an hour to keep his appointment. He quickly assessed the 3 leaks we had observed and fix the problems in a timely fashion. He even inspected other connections in the bath and tightened them as they were all loose saving us from further claims and damage.

Whenever I called Choice I always get excellent customer service. So glad I have a choice. Each time a technician came out to repair anything within our home it was done with respect and courtesy. Thank you, I would definitely recommend a friend.

This technician went out of his way to come back after hours to install gear because it took so long for Choice to get back to him. He said he tried to tell Choice that the unit should be replaced because of its age and electronics, but he did not receive a callback from Choice. We are having a different problem with the unit now than before the gear was replaced.

Luke was pleasant and informative. Covered the plan well enough that I purchased the Total Plan for my home. Now I have more peace of mind if one of my major appliances breaks down. Good price for the amount of coverage offered.

In the early hours of Christmas morning my furnace went out, I called Choice Warranty and their representative attempted to locate a repair person who was enrolled in their system. Shortly thereafter I received a email from choice warranty telling me that their search for a repair person had come up empty; allowing me to locate a local repair service in order to get my furnace back in operation as soon as possible.

They weren't here til way past the appointment time on the first time but friendly and helpful. However they couldn't fix that day as warranty company was closed to get approval because they were so late getting here but came out promptly the next day and repaired the water heater.

Was looking at an alternative warranty company to replace my current warranty company and was very much impressed with the clarity and the professionalism of the Choice representative. Also was able to obtain better coverage for approximately the same rate that I was paying with the other warranty company. Would definitely recommend Choice to my friends and family.

I had my heat go out so I filed a claim. CHW quickly scheduled a technician to come out and repair my heater. It was the most hassle-free experience you could imagine! Thank you, CHW, for simplifying this process and making home repairs a much less scary thing!

Two technicians were assigned for two service calls - plumbing and electrical. Plumbing call was completed in one visit. Technician was professional and explained the problem. Electrical problem will require a second visit as part needed was not available for him to get.

Christmas eve my heating system failed, my thermostat went blank-no control of the unit-no heat (it was 27 degrees that night.). I went out and brought a small heater for the bedroom and then called for service, I explained to CHW It would be ok to hold off until after Christmas day (I had the small heater and my upstairs heat was working). The tech came over on the 29th and was on time, he even called and said he was on his way. He checked the unit and was able to do a temporary fix, and the heating was now working. It was not the thermostat, but a part in the air handler that has to be replaced. Tech order the part and when it arrives he will install it. I am very happy with the service.

Waiting a week was a downer. However, when Jennifer the pool tech showed up, she was knowledgeable and effective! Changed my rating from 1 star to 5 stars. You win with great people! Congratulations of picking good partners and people.

The service is SLOW. The results were fine re: the refrigerator, less so on the microwave and dishwasher. Their techs were less than average, and when we used our own everything slowed up even more. The water heater experience was unsatisfactory--the problem was judged to be our fault. Wish I could be more positive, but...

Submitted a service request for a leaky water. Notice of a contractor having been assigned and being notified with the contractor's name and number was within 12 hours of the request being submitted. It is what I expected and I am satisfied thus far with the response received.

I called/left voice mail 5 times requesting the status. After the fifth attempt, the owner of Century Appliance called and stated the compressor had just arrived. That same day, the tech arrived and installed the compressor and motherboard. Overall, I am very pleased with the work of the tech.

Not happy with Choice Warranty. I’ve been with you since 2018 and never called. I called and you sent a tech out, he found the problem and you denied him fixing my small repair. I’m debating whether I will be staying with you. Patty **.

My hot water heater went out on Christmas Eve, Dec. 24. Today is the 30th and it is not fix. Boiling water is not fun. Please have my heater fix or replace.. Please call me at ** my cell. Thank you very much. Varnell.

As of today, I am still trying to contact Moem. No answer. Faucet still leaking and causing dampness in the floor. The tech was excellent. Very disappointed in my being responsible for getting a replacement for the faucet, Also, this first call was suppose to be free, no 60.00. Had to write check for this visit. Would appreciate a follow up on this issue HG (**).

Choice is the Best Choice for Home Warranty. My experience of getting to talk to a Real person almost immediately amazed me. With every call I’ve made leaves me totally stress-Free. Today, Mani, with professional and great knowledge, patiently answered all my questions in a way that made me feel good about myself and lack of technology! Thank you to all the Choice Staff.

I noticed that there was no hot water at my home and contact Choice Home Warranty that morning, Dec 22, 2020. They were kind and took my information down stating that they would contact a local contractor who would contact me. I received an email stating who the contractor was, their phone number and that they couldn't come to my house until the following Monday, Dec 28. I called them later that morning and they said they had a cancellation Saturday afternoon but that would be the quickest they could come.

I want to praise the professional, helpful and informative manner Daniel exuded while assisting me in my acquisition of one of your policies. Besides these qualities he was personable and understanding of my security concerns. His help made the process a breeze. Give him a raise!! -Dell

The call was attended by Technician within 24 hours. The Technician was very professional. He assessed the problem and the claim was approved by CHW team on spot. The technician ordered the necessary parts were and a tentative schedule to fix the problem was set.

The technician who came was excellent and did great work. Furthermore, he respected mask wearing and social distancing while doing the work in our home. That being said, it took a while (over three days) to get the visit scheduled through the Choice claims department.

I called and reply my washer not spinning or agitating. Penny Appliance came out. The technician called and let me know he was running and gave me the time he will arrive. He came on time and had my washer working but will prefer a part in case the washer didn't continue to work. Very happy with service.

I made a claim regarding a front load washing machine. The claims process was simple to do and the tech came out the next day. It was determined that the unit would be replaced. I received an almost immediate email on how to do the replacement process. The email offered $547 for replacement of the unit. I contacted the company about offer I was given as the amount was much less than what a front load washer cost is even for a more basic model. I spoke to Charlie and he informed me that the replacement price was based on a rate that Choice can get if they were to purchase a front load washing machine. He specifically called it a bulk rate. He informed me that I could go back to the offer and ask to have an account manager call me to appeal the offer.

Very happy with Choice Warranty. We had an issue that was not able to be fixed by the first contractor and they immediately got a new contractor to our home to fix the problem. We are using them for our new home as well!

Again 4 for 4 broke item not covered. Why have insurance if it never covers most things that are most likely to break? Heater needed to be replaced but because it was not leaking it was not covered. Better to just save your money and pay as you go on broke items.

Choice Home Warranty has only one window there customer service number and when you file complain they took very prompt action by sending email and appointing the company to get the complain resolved. Very quick action. The technician call and will visit and on their visit they ask the service fees which we have to pay. They resolve the problem and took the check and tells the customer that they have 30 days warranty for the repair. Very sad to say that I am the victim of them because I complain for my heating system. It’s so cold. They fix the heating system and did not complete the job and when I told the customer service that my heating system is still not working they have only two, three answers (WE ARE SORRY. WE APOLOGISE. THE TECHNICIAN WILL CONTACT YOU.) but nothing happens. I think I have purchased the wrong warranty insurance company very bad service.

He replaced an electrical outlet. He called that morning to arrange a real time. He kept in contact as when he would arrive. He was friendly and cordial. He couldn't replace a gfi, because at the time it was working. That was disappointing. It still needs replacing because he said it was too weak.

Technician was professional and made us aware of what he was doing, they arrived when they said they would and gave up to date info as far as their location. He did what he said he would do. I would use them again.

Called over holiday weekend and got call back as soon as they reopened and a repairman was dispatched the next morning and he was excellent and fixed my a/c within an hour. He called report in and his office got the approval to proceed from Choice all within 20 mins!

I had an earlier issue with a claim. My case manager applied a $65.00 credit for my next claim. Your company REFUSED to apply this credit. I will not work with a company that doesn't not honor what they promised. Not to mention you find a way not to cover ANYTHING.

The DVC Plumbing Technician was wonderful! He took his time and made sure the drains were clear. He went out 100 feet several times to assure this. I was surprised and pleasantly pleased to have a technician be assigned the morning after I called in for service. Thank you so very much Choice Home Warranty! I have already referred you to a friend!

Dominguez Electric gave outstanding service! Would definitely recommend future projects and issues resolution with this company. Also Very professional, sent a time for arrival, showed up on time, and completed my issue quickly and efficiently. In addition they followed all COVID protocols.

Very happy with Choice Home Warranty response. Very polite people and caring. Had air conditioning problems and Oscar from Bennett and Sons Air Conditioning Service came out the following day and repaired our problem. Didn't try to oversell us either thanks for the great service both Bennett and Son air conditioning and Home Warranty.

Although the technician was able to clear my stopped up plumbing but he said if he had to go on roof there is a charge of 299.00. It seems that when I call for a repair there’s an issue with small print and things will always cost more than what you thought. I had a stove that could not get parts so instead of they they say replace stove they gave me $175.00 to buy a new stove. It didn’t happen. I had to come out of pocket. Just really disappointed with Choice. The only thing they done without extra charge or trying to get extra to unplug my toilet. I pay my premium every month. I wish all the fine print would be bold print.

The technician sent out to troubleshoot our heating issue was knowledgeable, efficient and clearly explained what he planned to do. He resolved the issue in a timely way. I would unquestionably contact this company again if I have any HVAC issues in my home.

The technician was amazing!!! He was very experienced and he knew what he was talking about. He also kept us protected by wearing his mask and buy making sure he has all the items that was needed in order to assist us in repairing our furnace.

The technician was professional and knowledgeable. He wore a mask and knew exactly what was wrong. I was pleased with the service. He came on time. He called when he was coming to the house and again 15 minutes before his arrival.

I called Choice Home Warranty and they had someone scheduled right away. Justin ** came within 24 hours and had the issue resolved within an hour. I have always been leery of Home Warranty companies but I had an excellent experience for my first claim.

Very prompt and professional service, came out the day I filed the claim. Was able to assess the problem and ordered the part to fix the ice maker. The Tech was wearing a mask when he came to our door which was appreciated. He promised to follow up and install the part when it comes in.

I am quickly realizing that I made a mistake going with your company. Both technicians commented on how difficult you are in actually repairing issues. 1st recommended replacement, you said you needed another opinion. 2nd one - you sent out incorrect times for his arrival and then said you won’t cover repairs. Clearly would have been better going with another company for a warranty.

The technician called in advance and was here when he said he would be. He was able to solve the problem quickly and I had heat within half an hour of his arrival. He diagnosed the problem quickly. It is difficult to locate my place but he had no problem.

The only complaint I have is that the service fee per visit is too high. It should be not be $75, it should be at least $50. Some home owners may have more than one job that needs attention. Also with covid 19 going on, some of us can't afford the service fee being that high. We are trying to make ends meet. Thank you.

I am very disappointed with Choice Home Warranty. I have used them twice since taking out my policy (Sept 2020) and both times I was told that due to COVID they could not find technicians for me. The first time was my furnace and we had to wait days before they found me someone and yet when they did the technician said that COVID was not an issue for them. This time it was a clog in my sewer line and immediately after filing the claim I again was told due to COVID they could not find a technician.

The techs arrived on time and worked for an hour trying to unblock the sink line. The blockage was in a spot that their cable could not reach. They called you to get approval for additional work and you refused to approve it. I have asked that my claim be further reviewed.

I have sewage clogged but Choice Home professional came in and fixed so good. I really recommend my friends and family to pick up Choice Home Warranty for their homes. They respond quick and fixed your appointment. They called you on you appointment day to make sure you are home. I really appreciated they are working hard to help us in this pandemic situation too.

I was very pleased to know the great coverage Choice has to offer. It’s amazing how practically everything in my household is covered for a small price. Michael was such a great salesman, he went into detail of how it all works.

my daughter told me about Choice Home Warranty, it’s a great investment.

The person that came out to our home was very professional and knowledgeable. He explained what he was doing and what our home warranty covered and additional cost. He accessed the job first to see how many keyholes were in the house to then explain to us.

Scheduling appointment over phone was quick and efficient. Services provided within 48 hours of request. Both techs, called prior to arrival which was great to ensure availability. COVID protocols (mask) followed and shoe covers worn for cleanliness. Accurate diagnosis and resolution provided for both issues. Overall satisfied with the warranty repair services. Thanks CHW.

I have only used the home warranty on two occasions. Each time, the online claim process was seamless. The service was requested, and the technicians were sent in a reasonable amount of time. I have yet to experience any issues with the services that were performed.

Technician was helpful with questions and resources. He fixed the issue showed information regarding the appliance. AAA Server was courteous and arrived within time frame. He was neat and cleaned up after the job was done. He recommended economical ways of maintaining the appliance.

At the beginning of the call I thought he was kind of pushy. But as we chatted more he was very professional and listen to my questions as a possible new customer. I hope this is worth it and not waste my money.

Choice Home Warranty to my surprise had the technician to my house 6 hours after I called. Problem was my HVAC system suddenly stopped working. The technician did something to get the heat on until he gets the needed parts. Same day service.

I called in to update my credit card and was told I had a price increase. My monthly price went from 40 to 44 which was ok but then was told my service amount went from 45 to75. How do you do a 30 dollar increase. I don't even get a 30 dollars raise in a year, well to make a long story short they put my price back down. I do know that things do go up. I have been with you guys for over five years now. That should count for something.

Choice H. W. sent Bennett and Sons to repair. The Technician reported the problem was the Thermostat, and other related parts which had to be ordered. I paid the required $60. Since the Technician was not sure of the problem?, I called the builders furnace installer (Sun Kool inc), the tech said the heater blower modular was inop. Before Sun Kool left they had the furnace working. I had to cover the cost but had heat and cancelled Bennett & Sons, the warranty’s referral.

Great and easy phone call and we got a home warranty at a great price, coverage for all important items in our home including plumbing, roof and air conditioner, ceiling fans and duct work included and all my appliances included a 2nd refrigerator and freezer. Thank you.

I have two accounts with Choice on two different properties. I have found that they will replace smaller appliances, but not the larger (more expensive) units. For example, they gave reimbursement to cover the PARTIAL amount of a new washer. But they refused to cover any of the cost of replacing two of my furnaces. They will claim that the damage is not normal wear and tear and refuse to reimburse any of the cost in replacement.

We had a plumber come to look at the water heater, he told us exactly what the problem was and what was going to be needed to be fixed. Then they send an electrician, who not only tells us THE EXACT SAME thing- asks for the money before he walked in the door. He was rude and unprofessional and didn't bother to take the time to explain- he said too bad, took our money and left.

Tate’s plumbing did an outstanding job of communicating through out the process of ordering the part and fixing the issue. The refrigerator repairman came out and informed us that a part is needed on last Tuesday12/22/2020 but we haven’t received any updates as of today for fixing the issue.

This plumber was great. He was informative and professional. He explain what the problem was and how to troubleshoot if any other problems occur. He took care to make sure he did not leave any mess. He was very quick in the repair.

I am so happy that Choice Warranty send a tech team and in one days they send me a message with changing a microwave. They are issuing a check and only thing it's little late to receive a check but anyway I am happy with that. Thanks to Choice home warranty and great service.

Pinnacle Heating came to take care of our heat pump draining a high amount of water from our unit. None of our neighbors had as much discharged. Pinnacle was sent by Choice and they could not have been more polite, respectfully, or competent. I would highly recommend Choice Warrant for their choice of professionals to take care of our homes and also their phenomenal customer service. Thank you.

I joined few years ago. Once I dropped my membership and joined again when I was given special discount. During couple of years I introduced more than 10 new members. Initially your attention was good and service provided timely. Later on I found big change in attitude of customer services representatives, ill mannered response, delayed service. I will quote one example, my cooking range had problem and service was not provided for 3 days despite my several calls. Ultimately I managed to get it repaired by Sears Technician and paid quite high labor charges. I asked customer service to connect me with Senior Management but every time no luck. I sent emails but no response. I was disappointed so canceled my membership. Thanks.