Choice Home Warranty Reviews

The tech was very friendly and also quick to respond. You could just tell he knew what he was doing. Install went smooth and quickly couldn’t be happier. No mess for me to worry about cleaning up after. I would definitely recommend and use this tech for any plumbing needs in the future.

Water heater was leaking. The tech came on time. Very professional. Find the problem right away. Went to the hardware. Got the part. I would refer to other people. I was surprise I never had to with that long for an appointment. I been referring your company to friends and family.

It's sad to report the bad experience while getting new policy over the phone, the rep. was not up the CHOICE standers, lots of things went wrong in one phone call! So the lower rate goes to that call and that representative. For CHW leadership kindly view the call & get back to me, hopefully, soon. The incident been reported to improve the serv. offered by CHW & to help the rep. to make the needed improvements, that's been said, regardless this unprofessional and bad one phone call experience, I will continue to keep the biz with CHOICE & refer CHW to others.

I had a good experience. The representative was helpful and understood what I needed. I did not have to wait long to get a representative. I immediately got an email telling me I would get a another email with additional details of my claim.

The repairman came and checked out my ceiling fan. He noticed that the light and switch had been previously replaced and recommended that I replace the entire mechanism. He said he would write it up and within one day, I received notice that the recommendation was accepted. I was quite pleased. He made a date with me to come and replace the ceiling fan.

Was deeply disappointed that the warranty did not cover the repair of the wiring problem diagnosed. Commercial Services was outstanding finding the problem. Will have to seriously reconsider renewing my contract when the time comes. Will check other companies to see if they have the same restrictions.

I was investigating other home warranty services as I am dissatisfied with my current provider. Ken gave me a call and got me a fantastic rate. I'll be paying half what I was for service calls, and far less on a per month basis for my new plan.

The technician was very good and quickly disassembled the non working unit. When the repair was submitted for claim you denied it...What am I paying for? Do I need my lawyer to inspect the fine print? You have been getting paid every month and this may have been my first claim...The previous Home Warranty company had honored their claims including replacing an old cooktop which had failed. They dropped the ball on another claim, so I made a change.

Choice Home Warranty has lost the ability to provide quality customer service. With my A/C unit the heat went out. They sent a tech that wanted extra money since Choice does not pay them well enough. The tech had a one star rating and said we needed a part that took a month. After the part was installed it still did not work. After two tech companies I hired my own and it was fixed for under $200. They sent 8 techs to my home for my washing machine recently and when they could not fix it, they said it must be a part that is not covered even though the tech they sent did not even attempt to run a load. I told them this and the fact it had been 2 months of no call backs from them and 2 supervisors failing to contact me and they would not do anything for me. This has become the worst company I have ever dealt with.

After CHW took over a month to get a technician to take the job from their company, the Technician that came in Tempco heating and Air did a great job. They diagnosed, got approval and parts the same day and were back to preform the repair in a couple hours. Tempco was great. CHW is a pain in the butt to work with however, no one wants to take their job. They are such a pain. For my claim.

Last year our garbage disposal went out and the plumber you sent was amazing. Very nice. Very friendly. I would take him any time for any plumbing job. Now the AC guy he was nice. He goes your AC unit needs to be cleaned out and he told my husband you have been cleaned out real quick just little extra charge. All he did was take a garden hose, rinse the outside screen and charged us 45 more dollars on top of the 65 so no I do not care for him and I will never want him back in our house but other words everybody we talked to but we have no complaints of.

Submitted repair for 2 bathroom exhaust fans. 1st tech lied and said I was not available for appt. I talked with the tech and he said my claim did not come through on his phone and I needed to re-submit through CHS because he was not coming. CHS re-scheduled with another company and tech did not show up again. Called CHS to complain and rep. told me I had to reach out to tech to re-schedule. Why does the customer have to keep calling a tech scheduled by CHS to do the work? This does not provide customer service for the customer.

I signed up for their complete home warranty coverage 2 months ago. My semiannual HVAC service company informed me that my furnace blower was in need of replacement causing the system to overheat. I called and set up a claim. One of their contractors came out and basically told me the same thing as the maintenance co. Choice denied the claim & referring to some vague info in their agreement. I called them asking that my last payment be refunded and canceled. They refused to give me a refund so I canceled.

Customer Service technician, Neil, was great!! He was very informative with the explanation of policies. As well was very patient in giving me time to make my decision without bullying me, unlike other company representatives may do. Looking forward to a wonderful relationship with Choice Home Warranty.

Updated on 02/02/2021: I placed 2 claims on December 28, 2020. Here we are in February and I am still waiting on both claims. I have heard every excuse in the book. This is truly not the way to treat paying customers. I have been a customer for 2 years, and I will not recommend this company, nor will I use them in the future. This shouldn't be allowed, they are a scam and take advantage of people. I don't know what else to do at this point with the exception of hiring an attorney, which is my next step.

Great Technician. Was prompt and responsive and communicated all the time. Would definitely recommend him. Informed before and after the service and advised on the work that has been done. Was very courteous.

Luke Powers explained available options to us as seniors. He is very knowledgeable of the product and we will recommend Choice Home Warranty. We were searching for a new home warranty after discovering that 210 warranty did not cover part of an appliance. After paying this warranty for 6 years, we were very upset. Luke informed us that a lot of Home warranty companies don’t cover items in an appliance.

From start of my initial search for a warranty to being completely covered only took 15 minutes. The representative was quick, professional and offered great rates. He did not hassle but explained the policy in detail. We look forward to working with you. Thank you.

I highly recommend Mr. **!!! The 1st Technician that was scheduled was incredibly rude!! Mr. ** over shadowed the 1st Technician hands down. I highly recommend Mr. ** is recommended for the Alabama jobs 1st!! He was pleasant, kind, and provided a resolution to our concern! High-Five!!!

My first claim even though I have had warranty for several months. Agent was polite, kind, and helpful. I did have a little trouble understanding what she was saying because of accent but she was willing to repeat the information for me a second time. My experience was very positive and did not require a long wait even though the recording said the company was experiencing high volume and may have a long wait time. My whole experience took less than 15 minutes. Thank you for your help.

She handle my claim very efficiently. So cool, honest and timely manner. I am extremely happy from CHW. Extraordinary. I have placed several claim they fixed it. I am with them for at least 6 years. Wonderful people with great service and excellent technician. I dispatch the technician as quickly as possible and resolve the issues with no delay.

At 4:30 AM I discovered that our furnace was not working. It's winter here in Missouri and cold. I called Choice at 6:00 and talked to Carol. At about 8:30 I was notified that Sierra would be coming after 11:00 and before 1:00.. I was delighted with the quick response. At 11:00 the Sierra Technician arrived and by 12:30 the repair was done and we had heat. Well done!

Technician showed up on time and took care of the issue.

Technician was very professional and thorough in determining the root cause for the repair. Arrived within the schedule time for the appointment. Explained the new features of the replaced equipment and how to maintain it. Cleaned up the work area after completing the job. I would definitely work with Thirteenth Level again.

Quick Appliance Service handled my repair. Phil did an outstanding job. My issue is it took too long between reporting the issue to Choice and the actual repair. I would request faster response. I would definitely recommend Choice to other potential customers if the response time was better.

I've had Choice Home Warranty for 4 years now and I've had a few issues where I needed repairs/service. One was denied although it is stated to be covered in the information. Two have taken weeks to get a technician. Then the most recent two, I have have not only waited a long time for urgent repairs, but Choice Home Warranty could not find techs. I had to find them. I also had another roof issue that should be covered, but in an urgent roof leak situation, I could not wait until Choice found a repair person, weeks after it started. So, I found someone and the claim will not be covered because I did not get preapproval. I'm not seeing the service or value I was assured I'd receive by the sales person, or the company information. I'm supposed to be reimbursed since I had to pay the tech to do the repair, but we'll see if that happens.

The technician who came to my house provided excellent service and took time to explain what he was doing and what should be looked for from a maintenance and inspecting perspective. The technician was able to address my concern and issue in a timely manner. Highly recommend based on my experience.

2Pair of Aces was very professional, came in, very polite, did the job, cleanup. I have use many companies those guy's was the best, not trying to con you and scare me, these thing has really happened. Thanks 2 Pair of Aces.

I wanted to use my own contractor to fix my plumbing problem. Initially I was told I couldn't but after talking to someone else I was informed I could. I submitted the paperwork and immediately received approval. Thank you!

Recently I reported the heater issues and sent the claim on 8:00 PM and your response is very fast and your technician came and fix heater issues before 3:00 PM next day. It is better than my other issue fixes last year.

Technician was very respectful, respectful to our property, even my dog felt the respect. Usually my dog don't approved anyone who comes to our home. He able to fix the problem same day and we are very pleased with his work. Thank you.

I had to call as the work order was lost. The tech did show up the day service was scheduled. He wasn’t able to handle our problem. The next day he showed up with his boss and they fixed the washer. It all ended well.

Repairman came to my home and repaired my garbage disposal in 20 minutes and he was out the door. He texted me a receipt, but I couldn't find it on my phone, but my daughter showed me that evening how to locate the message. He was polite, professional and quick.

I just told my mom about y'all. She just got her new home so she will be calling y'all. That's how good. I love them. Happy over the phone. Thank you so much. I am going to tell more people about y'all. This was a blessing to me. All I can say is thank you Lord.

I'm not renewing with you. I'm going back to AHS, they're more money a year but on the long run they get things done faster and I only have to pay for the service call. My X husband's heat is still out because you wanted him to pay out another $900 to fix it. I think you're the worst company out there and I'm going to post it on Yelp.

We only had two claims in the year we had them and they were both horrible experiences, you cant understand customer service reps and you can only do claim online and if you ever need to talk to someone and you will, you will never understand them and good luck getting anything done!!!! If I could leave 0 stars I sure would.

Person I spoke to seemed nice enough and knowledgeable. We did not hear anything back to help us, so we began the search ourselves but after we talked to someone we got a email stating we needed to use a contact you found. We had to call and cancel the one we found, a bit embarrassing. We are set for Monday.

Very friendly and professional and honest. Presented various opportunities. Understood my financial situation. Wasn’t pushy. Allowed me to call him back. Sal ** was a patient sales person. The opportunities offered were tempting. I do however wish the company would have accepted American Express.

I bought a senior plan today for six years. The salesman answered my question, however, I asked about the roofing and mentioned that I had skylights. He said that roofing was covered. Your contract says that skylights are not covered and that there is a $500 maximum for leak repair. I think this should have been mentioned.

I have three properties covered and absolutely nothing that has needed repair has been covered. When an A/C went out in August, they were not able to find anyone to come out and repair it, and told me to find someone. That is NOT at all what I expected when paying thousands of dollars for this coverage. Stay away, far away!!!

Very difficult to get through and begin a claim. Then, difficult to get a contractor. Then difficult to get a contractor who shows up for an appointment. Then, difficult to get contractor to fix the problem...many times, it's misdiagnosed. Then, difficult to get CHW to pay. Overall, not worth it. They ARE good at taking payments!

I started claim online and within an hour or so someone called and set up appt to come that day. They arrived on time and had me fixed up in no time. I was pleased with my warranty and the service I received.

The technician that came was very helpful but the coverage was not very much help. Could not afford the out of pocket expenses. I live on a small SS check and ended up paying 85$ to the technician part but can't pay my part so still don't have a working garage door.

Started purchase online, but had questions I didn't see answers to. So called and spoke with a Choice representative. He was most courteous and helpful and answered my questions in very understandable terms, as well as looked into any and all discounts possible for me. I completed my purchase with the rep taking additional information needed. If their service to any unfortunate breakdown is as good as the initial customer service, I'll look forward to being a long term customer.

Unfortunately, I once again had to file a claim with Choice Home Warranty, this time for my stove. The very next day after filing my claim, I got an email with my service appointment, and just as before, my issue was quickly taken care of. I've had zero issues with Choice Home Warranty, and I'm super proud that I switched to them after I was unfairly treated by American Shield.

It took 8 days to fix my furnace in the cold winter. I called Choice Warranty twice to ask make it faster. They just told me I have to pay extra $150 to make it happen. They just want to make money and ignore the weather is very cold and let our family without heating for many days. Very sad experience..

Repair disqualified. Very disappointed. Call with a case manager set for Jan 12. Hoping for a positive outcome. And there was an $85.00 charge assessed for a house call. Contract for your services sent after payment received by your company.

The sales rep Kendra was absolutely marvelous and spelled out everything in detail and was convincing. Now if the service dept can keep up that service level, choice will be the winner I think they are. Thank you for contacting me for my review.

Just signed up with Choice today because it was rated number 1 home warranty company in my state. The representative was not very courteous, with shot patience at first. I signed anyway because he presented a good 1 year discount deal to me.

Typical slow drain situation. Took a couple of days to get an appointment. At said appointment time, the plumber came out, snaked it clean and left. Was very professional, personable and informative. He offered tips to help keep the pipes clean, and yet admitted that old pipes are problematic regardless, so we're good.

Very discussed on coverage and what they offered me to replace my washing machine, I have a family of 4 and the offer was not nearly enough to get a new washing machine. And even though I disputed price of offer company still wouldn't up offer. And on top of that it was going to take 30 days for a check to be sent out. When your washing machine goes out you can't wait 30 days to get another one. I could use that $65 I give you guys every month and put it in a savings account every month if you're not going to replace the items.

We have a furnace issue. On 1/5/2021 I had my trusted hvac professional diagnose the issue and the problem is a cracked heat exchanger. Choice sent out their contractor and he told me the same thing. Choice decided not to cover my claim under the guise of Maintenance. They would not cover my claim because they deemed it Maintenance while both HVAC professionals said otherwise. It was a terrible, irresponsible, unprofessional, unethical way to deny my claim.

Overall I am pleased with the service. It happened in the Holiday season so everything was an extra day because of the holidays. The Washing Machine that was replaced is no longer made and they provided me with the old cost, However it was beneficial with the purchase of a new washing machine.

Technician was excellent. He worked hard and ensured the furnace was properly repaired. I now have heat. I would recommend him to anybody whose furnace is broken. He was very professional and knowledgeable about furnaces. He ordered the parts needed.

Our electrical stove range glass top cracked in several places and I placed the call to customer service. The agent was very cordial and professional and within minutes he placed a claim for me and gave me the claim number. The transaction took several minutes and was completed efficiently and thorough.

The tech came to look at the refrigerator and was not able to repair it. He added Freon, and said it would eventually leak out again. In another week or so I will be submitting another claim for the same issue. How does CHW Plan to fix the refrigerator?

I filled a claim on my over range microwave had to be repaired or replaced. I was told by choice that repair exceeds value (approx 2-3 yrs old) and they can't replace due to Covid and are unable to "get" microwaves... WHAT? I was offered a cash out that equals wholesale price only of microwave, does not cover price I have to pay for new or for installation. I will probably look for another home warranty company. Very disappointed.

Buying a house is one of the most important investments you can make. Didn't think something would go wrong within the first week of me being in my new home. Made one call and was able to get service the next day. Tech came out and was very professional and knowledgeable. Was able to fix my issue within an hour. I am very pleased with the service the technician provided.

The technician was excellent. I am disappointed that you have rejected my claim for my electrical and I plan contest this. I will be sending you my home inspection report when I bought the house. I think you should be partially responsible to help me fix the issue.

Exhaust repair was attached to the cooktop and Choice denied my claim my trying to say that it was something separate other than it being attached top... I would never have chosen to go with choice had I known that they would try to not satisfy myself.

Our technician was very friendly. He came in wearing a mask, he kept us up to date on his time of arrival, and he came two days earlier than expected. Great job. I would highly recommend him for service, with or without a home warranty plan. He told us what to expect from him and Choice Home Warranty.

The technician arrived in a timely fashion. He was very professional and polite. The technician repaired the stovetop without having to replace it. The appointment only took him 30 minutes to resolve my problem with my stovetop. In the future if I have any electrical issues I would request that Vicks Appliance Repair be sent to my home.

My experience with technician was excellent. A 10. Came out the next day as scheduled and on time. Reported the findings to Choice right away. As usual with Choice a 0. I have 3 contracts currently, this will be my last time dealing with your company.

Your technician was professional and knowledgeable. Fixed the problem. Very pleased. I now have heat. Would highly recommend Choice Warranty Plan. Have had other plans at another home with very different conclusions. Thanks for restoring my confidence in warranty plans.

The technician was nice, used his mask and did what he could for the refrigerator. He arrived on time, he also the day before text me to verify the appointment. He spoke with me and explained my refrigerator to me.

Detection was great. He got here. You fixed the machine within 10 minutes and was gone and there was wonderful. The technician was polite and professional. He also called before he got here and was right on time. I will use this service again.

Thank you.

The tech was very nice and knowledgeable in his job. He was able to fixes the kitchen faucet without any problem. But the bathroom faucet couldn't be done. Because home Choice, it was not cover under their planned due to erosion and tear and weather. Therefore the claim was denied. But fixes the kitchen faucet. They also told us to read our handbook online. They did collect the $65.00 dollars. Customers service and the handyman was very nice with good customer service.

Upon arrival, technician was very professional and courteous. Within a few minutes, he was able to diagnose the issue and solved the problem. Luckily, he had a necessary part with him. It was probably the best service call I have ever experienced.

The repairman that came was very pleasant. He knew what he was doing, went right to work. He was clean and efficient. The frim he worked for was A & E SEARS. If we need someone in the future we hope they send A & E back.

The Technician was very Professional and was able to find the problem with my heater. The Open Vent to allow air circulation was the Problem, and I took care of cleaning off the shoes and a few toys. And thankfully that took care of my heater not staying on to heat the house.

The technician is very knowledgeable, has plenty of customer service skills.. fixed my appliance in a reasonable time manner. Choice Warranty were a little slower doing their part in finding the tech due to the Covid was the email I received, but I contacted the tech myself I schedule the appt.

I was very pleased with Robert **, the technician sent to repair a leak in my kitchen sink. He notified when he would arrive and he arrived during that time. He was very polite and very respectful. He quickly identified the problem and made the repair in a timely fashion. I was very pleased with his work.

Water heater was not lighting, attempted several times before finally filing a claim about 9 AM, at about 5 PM I received an email letting me know which company would be coming over. The appointment was for two days later, so I called the company and they were able to schedule the next morning. When the company arrived and did the initial inspection it was determined that it was the thermocoupler, Choice approved the repair, and a bit later I had hot water. YAY!!!

The service I received was prompt and friendly. I was amazed at how the plumber came to my house within the timeframe he stated over the phone. I like that my time was not wasted waiting on someone to come fix my bathroom sink.

It's all sunshine and happiness until a major issue comes your way. My claim for HVAC repair was denied and the representative said, "Well you must not have read the small print." FYI ASK for explanation of terms before entering into a contract with Choice. They paint a pretty picture but the reality is a for-profit enterprise.

My title says it all. I am very happy with his behavior, work ethics and recommendations. The contact changed the date and time to accommodate my schedule, the technician arrived within the timeframe. He went straight to work, evaluated the appliance with a pleasant attitude. I would refer Blue Star Appliance to friends.

To be fair, I honestly won’t know how well you do what you say you are going to do until I file a claim and that’s when I can honestly give feedback. American Home Shield whom I had for 3 years, said many wonderful things they cover, but still tried to charge me $595 for a new water heater that could not be fixed. That does not include the $125 service fee. I am currently working with Tasha who is very pleasant and waiting to hear back from her for more business.

They are a nightmare and a total scam. Go to Facebook and check out all the complaints. Do NOT use them. They will rip you off and do nothing to fix your problem except take your $100.00 to have a service person come out to find a way to reject your claim.

To begin with, I know these warranty companies have to have ways to make money besides the monthly payment so I was ready to have to bicker over payoffs to cover claims. That wasn't the main reason why I terminated my contract. This company operates using local technicians they hire to do the work then they have control over the labor too. The problem was that they couldn't find any technicians so I had to hire my own person so when he had estimated the job the company always disagreed with his estimate so I lost out 3 claims in a row. I couldn't take it anymore and to make it worse they refused to give me any refund even though I had at least 2 years left on the contract and they offer a refund in the policy! After the third claim I finally realized that they never did have any technicians in my area.

CHW sent the wrong technician. I advised them I had an issue with the refrigerator, they sent a plumber, he acknowledged it was the appliance and CHW will not waive the second 65$ fee for a new technician to come in.

I enjoyed talking to someone who speaks English. They were prompt answering my phone call and enrolling me in a plan at a great price. I was also quoted a great price for a service request. Al listened to me.

The reporting of the problem and getting the OK for repair went well, the repairman sent out was very cordial and seemed to be knowledgeable but the first repair did not solve the problem. He came out for the third time. He made some adjustments but said he wasn't sure it would correct the issue. Will have to see if it will or not.

Very unhappy with this company. Do not waste your money. Friends with other companies have gotten the exact repairs paid for that we were denied. Will not renew with them. Waste of our time and money. Gave us $600 for a $3,000 refrigerator because parts were discontinued. Very unhappy.

Called Choice.. Just waiting to be contacted by an appliance service person and getting my refrigerator fixed. Called this am.. Should be contacted with 24 hours.. Your rep was very efficient. Hope this results in a Good experience in the end.

My experience has been horrible! The tech came to my home, gave an assessment of the matter and was told that he would be back in a week. However, it has been more than a week and still NOTHING. I have received several text messages scheduling for the tech to come out, but when I schedule for the services, then I'm told that someone will call me back, but they called to collect the payment, but can't communicate and take care of this matter.

It took a full week to provide a service worker to check out the dryer. That is unacceptable. Resolution was to replace dryer and that was satisfying. That is all I have to say. I wish to say no more.

The technician that was sent to my house was kind, friendly, and respectful. He came on time and diagnosed the situation quickly. I can’t wait until the part comes in and it is installed so that my oven will work again!

Rey did a thorough check to make sure it wasn’t a main line back up. Said he would follow up in a few days to make sure everything was working right. Friendly and made some jokes to ease my tension to take very good care of me and my family.

The customer service was great and super-fast. They explain everything and the scheduling was quick too. I like it. The only thing that I did not like was the company that provides the service. They call me to cancel 15 minutes after the window time.

Gentleman was very nice and very fair with his diagnosis of our washer. Was upfront with what the problem was and analysis of the problem. He was very friendly and we appreciated that he wore his face mask while he was in our home.

The man came and turned it on and it worked right away. We never found out what caused the problem. So we paid 45 for nothing and went 4 weeks without a washer. We wish we knew what had caused it to do that to us.

Richard ** did an outstanding job on the sale of our home warranty. He competently answered all questions. He made us aware of senior and military discounts. Lastly, he left his name and phone number in case we encountered any problems with the service. Very impressive...thank you!

Well informed about me and current warranty coverage. Provided reduced cost. Provided contact information. Handled professionally. Advised that sufficient number of contractors are available to meet my needs without me having to do the legwork. Guess this works well for me.

Pleasant, knowledgeable, informative, articulate, easy to speak with and under no pressure. Offered multiple options, explained coverage thoroughly, answered all questions. Explained every aspect of coverage, very detailed, allow us to ask many questions. Offered different options, showed human personality, exhibited concern for our needs.

Updated on 05/03/2021: Wow! Response time is amazing. I live in a rural area where there are not many technicians. CHW gives me the option to find a local technician, pay them, and CHW refunds me within a few weeks. Extremely pleased. I just renewed. Oh, and I’ve had home warranties from other major companies and they weren’t worth the money.

We had two issues at the same time, one plumbing and one electrical. The appointments were confirmed right away and were scheduled within just a few days of my initial call. Both technicians showed up right on time, were very pleasant, professional, and repaired the issues right away.

Your technician was prompt, courteous, knowledgeable, thorough and resourceful. I would recommend him to anyone, anytime. He checked not only the thermostat, but also the heating air conditioning unit in our structure but also went outside to check the outside portion of the system. Finally, he resolved the issue by reprogramming the thermostat.

The service was great, good conversation. I am also in the service field. Gave him some pointers from a customer's point of view. He was very grateful. Wonderful experience and a great guy. Thanks. Thanks.

The technician arrived well within the window promised. He was polite and cordial, and began working on the problem immediately. He resolved the issue competently. All precautions for social distancing and mask wearing were observed.. I was totally satisfied with the service given.

Tony spent time on the phone with me to get the best plan at the best rate for me. As a realtor in Las Vegas, I will be endorsing your product to all my clients. I don't know any other home warranty company that will prorate your policy if you cancel early on a prepaid 6-year commitment.

This technician was great. He explain to me what was going on And made sure that I understood what I need to do on my behalf so that my heat and air would function at its best. Thank God for people like him. I would recommend him as well as Choice Warranty to anybody.

This is 2nd time I needed to use warranty and both times denied‼️ 1st time we needed our septic tank sucked out. It’s supposed to be covered. The guys told us we needed a new line. One was messing up and I told them we would pay for the line. THEY DENIED to pay for pumping out❗️ 2nd time just 2 days ago our water heater needed to be replaced because when they checked and it had rusted where it had been leaking well they wouldn’t cover it because it was rusted‼️ They find every reason not to cover anything‼️

Sewage had backed up into both bathrooms preventing use. Service Man (Rehab Plumbing) was expedient, efficient, courteous and professional, fixed within 30 minutes. Will not hesitate to contact customer service to report issues and file a claim. Forever a customer of Choice Warranty.

I can't wait to start referring my friends and family. This is a great addition to any home. The service was fast, friendly and easy to sign up for. Just wish I could have joined for a longer period. I feel better knowing I have this for my family and my home.

Furnace went out in the evening- filed claim at 2am and they were able to get a technician out the that morning to evaluate and give a temporary fix until they could come back with necessary parts to replace. Very happy with our service.

He was really a nice guy and very professional. He cleaned up after he was done and made sure everything worked when he finished. He was on time and called me to let me know he was on his way. I would use them again.

I made 2 claims, one the company showed up and charged $75 to tell me about a filter not seen by the human eye that they could not service because we only changed the filter that everyone else would for "lack" of maintenance. The second time, my tenant had to leave her job and the company NEVER showed up, they didn't contact us to let us know till I contacted them to find out they were not planning to come in first place!!! My tenant had to ask for time off work, that is a big deal plus is not professional. They only want to take your money and service call money. Although they are very responsive better than another company I had that took 6 weeks and never showed up. I believe this home warranty companies are a scam. I am still waiting for the plumber to show up!! Hopefully the leaking toilet wont be denied for some idiotic excuse.

The technician came out was in my house for 2 hours and replaced the fan motor on my furnace. It took 5 days for CHW to send him but he did a great job. He had parts on the truck to repair the furnace.

Replaced plugs and switches not working. Tech. arrived on time. Was polite and mannerly. Wore a mask. Explained his job. Fixed all faulty plugs/switches efficiently. All working well now. Job was completed in a timely fashion. I would recommend this company and this worker.

The technician who came to service my garbage disposal leak was very friendly and knowledgeable. He provided additional information to help in the future. Performed work in a very timely manner. Choice Home Warranty was very quick in responding to this claim.

I was so happy that day because the technician had known what he was doing; and I appreciate his efforts. I would recommend this company to my friend. Also, speaking of friends, I had referred my friend Harold ** to you, but I had never received a reward for him.

The technician was great. But Choice reject my claim because "It has been determined that the microwave is arcing due to exposed metal inside the microwave. This is not a failure that occurs under normal wear and tear conditions." However, according to the technician and the owner of the company that serviced the microwave, the issue was the result of normal wear, and there was nothing I could have done to cause or prevent the issue. The owner communicated this determination to Choice, but Choice still rejected the claim.

Both technicians were friendly, efficient, and knowledgeable. I would highly recommend their service to anyone. They made sure I was aware of what was done and encouraged me to call them back if anything went wrong. They followed the CDC guidelines as well.

Usually provide good service and says improved limitations. Will now cover parts not previously covered. Has allowed for customer to use certified vendors when needed. Reasonably priced and usually responsive. Service individuals usually prompt, polite and knowledgeable. Good deal to try.

Choice has a pretty quick turn around in booking technicians, that is one positive thing about them. Otherwise we have been unimpressed. The vendors say choice wont cover a lot of things and they are slow to pay them. Choice at one point couldn't find a technician, said we could find our own, and then wouldn't reimburse us because they found a tech right after we scheduled it. Some really important items are also not covered. Will be looking for another warranty company next year.

The sales associate that took care of me was Michele at extension **. She was very helpful, professional and knowledgeable. She pointed out a few different ways to save additional funds as well as a other discounts. I felt she was truly concerned that the policy that I purchased was exactly what I wanted and needed. She was great!

I talked with your agent yesterday. She offered $1200 as full compensation for a $2800 refrigerator. She said Choice Home Warranty can't get a replacement refrigerator because of Covid 19 so I must accept reimbursement well below my cost. I doubt I will renew when the time comes. Nor will I represent Choice Home Warranty favorably to friends.

Garbage disposal started leaking badly, called CHW, technician dispatched next day. Technician arrived promptly at appt. time, went to his truck after checking the problem. Came back with the exact same disposal unit, installed and out the door within 30 minutes! Amazing!

Jim was EXTREMELY knowledgeable, polite, and VERY thorough, cleaned up afterwards, and showed us what was wrong. (There is a filter for the washer that needs to be checked and cleaned every so often. But be sure to use the drain tube before starting.) He said that twice!! Would ask for him every time if I could. Thanks.

Paid monthly for 2 years before for the first time calling in 2 claims. The technician did not fix my heating system and Choice Home Warranty canceled my contract due to not servicing the area and the appliance. I am trying to get a refund to help myself get the repairs without Choice Home Warranty and they refuse to fix my heating system or refund my money. They lied on a BBB complaint and according to BBB they have a really bad rating and cause a lot of problems for customers. They are not dependable and the customer service is flaky.

Very pleasurable people! Good price to protect your home. Welcomed back an old client with pleasurable rates. It covers all of my home's essentials and will help me save money in the long run for my family. Used them last time on a home and the people that are hired to come work on my home were quality and good companies.

She was easy to understand, very knowledgeable, courteous, and helpful. SHE KNEW HER STUFF! That, along with being able to understand her made it an easy, pleasant experience. I give her a five-star rating! She was amazing! Give this woman a raise!

Andrew was very polite and knowledgeable. He got me a great quote on my next home. When I had a service call it was very easy and quick. They were professional in their getting the garbage disposal removed and New one Installed. Thank You.

Todd was very patient, informative and courteous. I’ve been a member since 2013 and very pleased with their resolving any issues. When calling about a problem it was always dealt with in a timely manner. Repair companies were always polite, knowledgeable & efficient.

I had Choice for the past two years. Had an issue with my Heat Pump. Waited 7 days for a tech. Choice rejected the claim due to rust. The coil is copper, it does not rust. Run away from them, thieves!

My heating unit was checked and the technician said it needed a control board, but it would have to be ordered. It took one day for him to get the part and he came and installed it and checked to make sure it was working properly. The company was Expert Heating &A/C and the technician was FRED. I WANT TO THANK you for your expedited response. I called on Sunday and you scheduled my appointment for Monday...the very next day. My heating unit is working well and I am very grateful.

My wife and I have taken off from work the last two days to get our tankless hot water heater repaired/replaced. Now I'm being told that someone else may have to come out to inspect the unit and see what is the problem. Why didn't the last two personnel diagnosis the problem?!?! Then once it's diagnosed, then parts are going to be order, then another visit to make the repairs.... VERY POOR CUSTOMER SERVICE COMING FROM SOMEONE WHO WORKS IN CUSTOMER SERVICE/REPAIRS....

Very Courteous and professional service. The agent took her time and explained what I needed to know very thoroughly. This is the 2nd time I used the service and I am very pleased with everything. I am sure I will be assigned a technician shortly and that will come through my email. It was a claim for the pool timer that I submitted. Thank you very much for your time and service.

Received a call from Fiore LLC Jan. 4th that they had an opening the following morning (instead of the app't Jan. 11th). Both Charles & Jesse arrived around 8am and finished by 9am. They did a very professional and courteous job in replacing the wax ring causing the toilet to leak. My husband Harry who is in rehab following an accident was pleased to hear that Choice Home Warranty was able to respond quickly and appropriately to the problem.

Our stove stopped working over the holidays. The rep arrived on time and as promised and got the stove up and running in 15 mins. saving our day. He needed to order parts and will be back to install them but he fixed our immediate problem. Well done.

Choice has handled several claims for us. They have done everything promised. We are very pleased with Choice! We will renew our contract in June with Choice. We have used other home warranty companies, but this is our first experience with Choice....so far so good!

Organic Construction reached out in a timely manner re appointment and tech arrived on time the next day. Assessed issue and got to work in problem and fixed it. Also respect of COVID19 safety he wore a mask the whole time. Griffith was great!!

Robert was our technician. He diagnosed the problem and did whatever it took to get the job completed. Had to make two trips, plus get supplies he didn’t know he would need. He was very professional and courteous. Appreciated the good service!

I filed a claim for a broken water heater and it's been 5 days with no replacement. Just got notification that it's set to be installed January 19th - almost a month after it broke? This is a WATER HEATER!!! There are ways to overnight equipment and get jobs like this done more quickly, especially when someone could be without hot water for a month. Based off of what I'm paying out of pocket for this claim in addition to the length of time this will take to have a livable apartment, I won't be renewing this policy.

Great job done by repairman, very pleasant and answered all our questions, checked complete furnace operations. He put shoe covers on and return with parts when he said he would. We were very pleased with him, we thank him for his help.

No problems. The agent submitted my request in immediately and within the next 5 minutes I had a work order number. I called back with additional service and another agent was very professional saying that what I originally requested was enough information.

Needed a plumber to clear bathroom sink. Was notified my call was received, notification of who and when to expect service. Company arrived on time and completed services professional & quick. PPE was worn by the technicians. Sam’ plumbing and heating responded.

We were pleased with the response - particularly so close to Christmas. The technician was extremely courteous and thorough in checking the refrigerator. As a result Choice approved settlement which we are anxiously awaiting. We wound up losing a substantial amount of foods due to lost freezer space.

The repair person kept us informed on his arrival and was on time and did a quick repair job to our water heater.. Great service. I would recommend him for another plumbing job. I was not personally there but asked the tenant.

This was our first experience with CHOICE, and it exceeded our expectations. The technician was courteous, accommodating and able to solve our no heat problem efficiently. I would not only recommend CHOICE but also 4 Seasons Air Control. Thank you!

I put in a claim earlier today and am now told I have to wait until next Monday for someone to come and take a look at my unit. That is a week from now and it is winter and my unit is not working. Is that the best I an expect from Choice Home Warranty.

My 14 month old refrigerator broke because of the exact same issue that required it to be repaired two previous times while it was still under warranty. Since it was no longer under warranty, I contacted CHW, the process was simple (this was my first time) and I got a repair appointment setup. In the meantime I was trying to work with the manufacturer to address the fact that the same problem keeps occurring and that they should do something about (replace the unit??). Finally they agreed to inspect it and if necessary replace the unit. At this point I needed to cancel my appointment with CHW - and again the process was simple and trouble free.

Allen was very knowledgeable and a great salesperson. Until I use the warranty, it is difficult to assess how good your warranty will be. Let's hope it is as good as its salesperson. Also if I have an opportunity to recommend your company, I will.

I am very happy with the service I received from Choice home warranty. They responded very quickly to my problem and was here when they said they would be here. They fixed my refrigerator fast and it's running good. Thank you.

First it took me 4 days to get the pipe leak appt. Then the tech was late getting here. First he had to go to Home Depot to get whatever he needed and that took over an hour. Then it took almost 5 hours to fix a pinhole in the pipe. BUT in the end we got it finished. I know this is trying times, thanks for at least getting it fixed.

This was the first time we used our Choice warranty and it was an easy, professional process. We received email confirmation, plus Alan, the plumber called ahead and came promptly. He worked diligently to find and address the problem. We appreciate his professionalism and good work. Thank you.

Gabriel was really good in explaining the warranty with me. He went over everything that was covered in the warranty. The cost for the tech to come out to check with what was not working. I would recommend him to others peoples who was looking for a home choice warranty.

Except that the a/c broke on a Saturday and I had to wait until Monday the service was pretty good. The service man that came was real nice and knowledgeable, Would recommend company to family and friends. He was also very fast.

Southern Tech subcontractor representative of Choice Warranty was bar far the BEST experience I've had when filing a claim. Technician Michael ** was 1) Communicated with me when he'd be at my home and was ON TIME; 2) he wore proper PPE upon exiting his vehicle; 3) ensured we were on the same page with the expectation of what he was there to look at; 4) spent sufficient time performing diagnostic of heating system; and 5) communicated his findings and what the next steps would be. It doesn't get better than that! The notes in my claim says that I can anticipate him coming back out to do the work. I certainly hope so. I think this is a reputable company! Great job and service Choice Warranty!!!!

I needed a fast response to check out a broken dryer because my tenants were upset. An appt was set for three days later. Not adequate to please anxious tenants. I cancelled the appt and purchased a new dryer from Lowe’s that was to be delivered the next day. I didn’t think the old dryer would be fixable and there could have been further delays. The resolution Dept told me that it could have been done faster but I had no reason to know that, and they offered me some money as a good will gesture to offset the out of pocket expense. It should have been more but I accepted it. This was in lieu of cancelling my policy and getting a refund. I don’t believe this company has enough service people contracted in Santa Fe, NM.

Love the speed and professionalism of your company. I had one claim that was dealt with wonderfully and the technician was very polite and professional and explained everything as he fixed my refrigerator. Getting claims resolved speedily, and adding new protection was painless. A joy to work with you.

Elderly clients of CHW need prompt, friendly and helpful service and especially appreciate slow, distinct conversations with representatives. I received all this during my recent call to renew my plan for the next 3 years. I recommend CHW to all but especially to those in my age/lifestyle circumstance. Thank you.

Technician was on-time per schedule, efficient and informative. He not only fixed the stoppage, he provided us important information re: different types of toilets we should consider and what toilet paper brands to avoid in order to prevent stoppages in the future.

They came in and checked both inside and out and fixed the problem. No complaints. They said the problem was in the condenser and fixed it. They were polite and worked quickly, cleaned up and left would use again if needed. The only problem I had is they did not wear mask.

Cynthia was very kind and helpful. She explained everything that I needed to understand with patience. This was my first time calling you as my Husband who has just passed away recently took care of this. I would recommend Choice to others.. It is important to be kind and helpful.

Had a prob with my garbage disposal the day after new year. They scheduled the company to come over the next day. When the thing can not be fixed, the guy just changed it with a new one. And it’s really quick. Awesome!!!!

My dishwasher went out over the New Year's holiday weekend. It was an unfortunate time as a lot of businesses were closed but Choice was able to find someone who came out the very next business day and repaired my dishwasher. I am happy with the response I received from them and glad that I purchased the warranty in the first place.

Had no heat for over 2 weeks in December before a technician was sent out. I’m sure it would have been much longer had I not called multiple times and complained. The first technician said he could fix it but they didn’t like the findings so it dragged out another several days until another technician could come out. Bottom line the warranty company apparently does not pay the repair companies enough money that’s why it took so long to get repaired. If you have to raise your subscription rates in order to get service technicians then do it. Having to wait weeks for the initial service call is unacceptable.

He showed up as promised. Very friendly, he knew exactly how to diagnose the issue, he had the parts needed in his vehicle to make the repair on the first visit. We were very impressed with his professionalism and the quality of his work. Our expectations were exceeded.

You guys are a total rip off. When I do have a problem and need your service you find a way to deny my claim. Needed you for my busted water heater. And apparently you don’t cover water heaters. I will tell everyone I know not to waste their money with you guys. Total scam and rip off.

I would like not to have waited for two days and a weekend, for a total of four days before the serviceman arrived. There was a problem with my HVAC unit. If it was as cold the whole wait time as it was the day I noticed the problem, I would have been in peril. I may have gotten too cold in my own home. I do understand, however, that COVID 19 causes delays.

I received excellent service. I was quite worried as I am single. However I was placed at ease and the technicians explained the issues and repaired the problems quickly. Additionally masks were worn. Again, thank you for your assistance. I can finally relax.

Updated on 01/07/2021: Waiting for refund for the next (4) four years of my service agreements on two properties, along with documentation showing amount of refund per Philips promise, per phone conversation! Also, refund of expenses and labor!

I was having trouble with my heat not shutting off when it was supposed to and I filed a claim on Friday which happened to be New Year’s Day. And by Monday they had someone out here that was very nice and fixed the problem! I would definitely recommend this company!

Technician came in and went right to work. Found the problem and fixed it after discussing it with me. He also ran across some wires that did not look right and fixed that. I appreciate him going that extra mile. A good experience. I f the technicians are all like him, I recommend this company.

First time and great service! ❤️First time home owners and knowing we had warranty to fix any issue really helped out a lot! Called on Saturday and by Monday we had our issue fixed! Amazing customer service! I would definitely recommend.

You sent your repairman out, he diagnosed the problem as the motherboard. He ordered the part, repaired the refrigerator. We plugged it in while it was sitting in my driveway right next to the entrance to the garage. It sat there all night and the next morning when l went out to check and see if it was getting cold, the door was open I then propped the door closed and went to town. And when I got back the door was blown plum off and all bent up and warped. The repairman tried to tell me a whirlwind must have picked it up and dropped it. Now it hadn't moved from the exact spot it was in. There is no way a whirlwind picked up that refrigerator. My rose bush sitting right next to it didn't lose one flower. It pressured up from the inside and blew the door off. I had another incident where you didn't pay after telling me it was covered. It was my shower faucet.

It was $45 for claim, what changed? As a disabled veteran, it's not easy coming up with the money, since I'm on an incredibly tight budget....is a budget plan available by chance? I can't afford the full amount at the rate that you want me to pay...

Used my login info to make a new claim and it was pretty easy and quick! I received an appointment within minutes to resolve my issue. Would recommend. This is the third time I have used the warranty and was happy every time.

Our kitchen sink clogged but my wife finally fixed it after 3 days of trying and plumber was taking 3 days to come so I called and canceled. Choice has been responsive in getting us a plumber but was to take 3 full days (holiday weekend).

I think I got my money’s worth but the process was very uncomfortable. I was online completing the forms which is how I like to do business when just as I entered my phone number, my phone rang. It was one of your fast talking, high pressure salesmen and my experience went downhill from there. I wish I could have been left alone.

Lawrence took my info and told me someone would contact me within 24 hrs, which would mean by 10p next day. I had to shut off the main water pipe in my house. I had no water and labeled this an urgent matter. At 9a I called and no plumber was located to help. Rep said, "We will call you when a plumber is found." I still had no water!! Finally at around 1p another Rep said, "You can locate a plumber in the area as long as they follow the specific instructions." Why didn't someone tell me this at 9a? I did find a plumber and he came over shortly after I called. Once the plumber came he had to wait for about 20-30 minutes before someone would answer the phone. Mind you he had other calls to make. I was so frustrated at this point. Thank goodness for his patience. Why could you not find a plumber for me? Why did I have to do the searching? The saving grace in this situation is that his claim was accepted by you.

The customer service was very helpful and polite during my initial phone call. I was concern prior to my call but was made to feel comfortable by the customer service representative. I would recommend Choice Warranty to my friends and family.

When I call in my claim on Christmas day within a few hrs they had a technician line up to come the next day on Monday between 7am and 11 am. The technician never show up or called so I called the technician and got no answer and was not able to leave a message so I called CHW. They was not able to reach him so they line up for M&A to come out the next day between 3&8 pm. M&A called to let me know they did not have time slot for that time and set a time the next day.

Richard was very professional and friendly and knowledgeable, and thus he sold me on a policy. He was quick to make the connection and he explained things very patiently, and then he made it a great sales experience. Thank you.

Our technician, came in, recognize the issue, fixed it, all in a relatively short period of time. He was polite and professional, taking the time to make all co-vid precautions were followed. We really appreciated his attitude, ethics and work.

I've used my warranty 1 time for a wall oven. The faulty part wasn't available anymore, so had to find a place to send off and rebuild. Took some time, but was fixed. Other companies would replace appliance if parts weren't available. I recently submitted a claim for my stove top. If this experience is better, I'll up my rating.

Working with Luke ** was great. He could tell that I'd had similar coverages before and appropriately deviated from script to answer my direct questions. He applied appropriate closing pressure and managed to upsell me into a 6 year plan convincingly.

I called b/c I saw your Ad online. While speaking with the sales rep he advised of all offers, which I purchased the total Plan. After the purchase the salesman proceeded to advise me on a 3 year option which I respectfully declined. That did not stop him, he proceeded to tell me how “he know I will need this plan, etc.." I declined again but he still did not stop, telling me how I would be spending $ on appliances etc, I eventually had to hang up on him.

I’m very happy with Choice Warranty in the handling of the repair to my HVAC unit during the holidays. They were responsive and friendly getting my repair approved and selecting the company to do the work. I was apprehensive about the company after being told by a friend that there were a lot of complaints filed against the company.

I was able to get quick and efficient service that resolved my issue in less than 24 hours. I was also being kept informed throughout the process via email notifications. Assigned technician did reach out promptly and did a great job.

Adam ** was very professional. He was informative as well as a very good salesman. I felt informed and safe with my decision and I think Adam helped with that. I think he guided me to a plan that would benefit me the most.

The service person was very respectful, very knowledgeable, and extremely polite. He arrived within the time specified. He called when he was on the way and verified the address. He made a quick diagnosis of the problem and had the part he needed to complete the repair without having to come back for a second visit.

Want to thank Shawn for the professional way he handled my acct. and getting me signed up, look forward doing business with you over the years. Thanks. Great job, Shawn!!! Appreciate Shawn explaining the program in detail as far as cost and what is covered under the program and how it works.

So far I have been pleased with Choice's response. The repair/replacement has not been done yet, I will know tomorrow. Your man on the phone was very courteous and pleasant. I feel confident that my needs will be met.

I am satisfied with Choice Home Warranty. I have already 2 properties covered with Choice Home warranty and I have signed up one more. I talked to Mr. Andre ** and he offered me a very good quote which I could not refuse.

495 Garage people first experience. The tech didn’t do anything. Second tech Anthony is good. Garage door working but he did call saying I need to pay 45$ though. I had paid that on 12/24. Second visit was on 12/29.

It took 2 weeks to find someone to come to my house. The technician was great. 5 star... but disappointed in time to get someone to come. I just hope an emergency like heat or fridge out gets handled quicker. I had to follow up several times. The technician was communicative & on time.

I am not pleased at all with this experience. I was satisfied with the technician but I was informed that Choice Warranty would not fulfill the agreement to replace the water heater. My claim was presented to a case manager and I have not heard from anyone. The issue then, why do I need Choice Warranty if they cannot survey the customer in a satisfactory manner. Rates are paid every month, so I have upheld my part of the agreement. Then you need to uphold your part.

My experience with the process was very confusing. I received multiple emails and texts about time and day of appointment for the technician to come to my home. Luckily the company doing the work called and set a time for service.