Choice Home Warranty Reviews

I am very happy to say that I once again had a wonderful experience with my Choice Home Warranty Policy. A Technician arrived the following day. He checked my Washer and found the problem. He then ordered the parts he needed and let me know when he had them. We then made an appointment for him to return and repair my washer. It now runs like a new one. Very pleased.

Choice FINALLY sent out a legit technician that knows his stuff! He fixed my issue on the first visit. Most of the time usually Choice doesn't cover the issue or the technician sent does not repair the issue on the first visit, Thank you Youngs Appliance....

My microwave oven malfunctioned on Monday evening. On Tuesday I called Choice Home Warranty. On Wednesday morning a tech came out, diagnosed the problem, and by Wednesday the claim was settled. The tech was prompt, very polite, and very proficient. The only thing that could possibly be better about this experience would have been the tech having a replacement or a company checkbook in his truck.???

In my four years of dealing with Choice Home Warranty, I have found that they are the WORST home warranty company. I do not know how you have them rated as the best. Let me give you a few examples:

I called expecting to have to have to try to convince them I needed this help / service. I hadn't even moved into my new home yet and didn't have a lot of information. They took care of my concerns easily, professionally and with only the intent of helping me. In less than a few hours I had an appointment scheduled with a local service and in less than 24 hours it should all be taken care of. Such a relief. I'm very happy with Choice Home Warranty within the first month of buying the policy.

I have had the unfortunate opportunity to be in a contractual agreement with this Co. I have had one good service person out of approximately 6 visits. They typically will tell you that your appliance will be replaced and then give you 160.00 for a 1,000.00 microwave. Another time they wanted to give me 300.00 for a thousand dollar dryer. You see it’s cheaper for them to say...for example, "That 1000.00 microwave cost 450.00 to repair so we will replace that high end microwave with a 169.00 microwave." After hours of fighting with the Co you may get a better offer. I have had some success by complaining. Even then you may get about 50% of the true replacement cost.

Choice Home Warranty was unable to provide a technician so I was to secure my own which I did. The technician came and while here I called to speak with a claim consultant who was not available. I then went to the website which was provided to submit my claim approval which I still have not received a response. I am hoping the cost of my repair is paid according to the Warranty.

It works but every once in a while it completely shuts down and no power. It needs to be taken down, checked and tested. How are we suppose to depend on it to be used. It quit a couple months ago and they replaced a fuse. It hasn't quit working since. If it can't be diagnosed Choice needs to replace it.

Mike from the plumbing company came in to check our clogged sink and gave us a straight-up answer to what needs to be done further to solve the issue. He explained to us what all needed to be done and assured us he could get the job done.

I've been a customer of CHW for over three years now and will be for years to come. I can honestly say that the service is only getting better in my experience. I have called in claims at least once a year and sometimes only months apart. I can be at ease knowing that if a problem pops up while I'm traveling one easy phone call get help to my home as quick as the next day. All of the companies that have come to my home have been quality tradesmen and I have only had one follow up appointment for the same issue. Overall extremely happy with my results from Choice HW.

This is my first time filing a claim with Choice Home Warranty, since I have purchased. The representative was very nice and pleasant to speak with. It was very easy to file a claim. The representative was very professional and knowledgeable.

This was our first call to Home Warranty so I was hoping we would be pleased. The day and time were set for someone to come out in 5 minutes and it was only a couple of days away which was great. The repair person showed up right on time and was very pleasant, polite and knew immediately what was wrong with the dishwasher. He ordered a part right then and said we would get a call when it was in.

My first two claims are still pending repair since 11/5/20 and 12/23/20 respectively (it's 2/10/21 today). So far, none of the problems have been fixed despite multiple visits. I reported details on CHW website tonight (track claims). Sears technician said on 2/4 the problem is the same as first visit in November. Zatro has not yet tested entire heating system and only partly fixed it. The staff and case manager have been very helpful to their benefit, and hopefully these problems will be resolved soon.

Spoke with a rep at approximately 4:00 am. Rep was very alert and helpful at that time of morning. I really appreciated his pleasant demeanor! I never hesitate to recommend Choice Warranty to others. Thank you all for what you do. I am a very satisfied consumer!

Ronald ** was very informative and honest with his sales presentation and satisfactorily answered all the questions I asked. The value compared to other plans for appear to be among the best I inquired. Hopefully once I need to use the service I will not be disappointed.

Members since 2017. We have not had to use this warranty but, according to AARP home warranty is a very good idea for retired people. Luke was very nice and informative. I feel that we are receiving a very good price for 6 years of warranty. Now I just have to remember that we have it, just paid for a new garage door opener. Thank You.

Filed a claim on Monday morning, after not being able to get a CALL BACK on either Saturday or Sunday, then had to call back on Wednesday afternoon to find out the status of the Electrical System Claim. I think someone was asleep at the desk, because during this phone call I received an electronic notification of who was going to fix my problem. But not until Friday, this is not within 24 hours of call in.

Customer service was professional and the technician was highly skilled and knowledgeable and friendly, I had a issue with my furnace. The heat is not working. The technician did his job by inspecting the whole system until he got the issue and fixed it. Very satisfied with your service. Thank you.

We have had such a blessing finding Choice Warranty. Our calls are expedited within 24hrs and everyone that’s come out has been super kind and courteous. I have recommended Choice to all my family. Thank you Choice for taking care of my family.

Terry was very straight with me .. very helpful and easy to speak with. He helped me pick the best plan for me and helped me get a great price. I hope the service is as great and as easy to work with as terry.

The plumber came to the house so the leaking faucet and water valve and promptly replaced both. What a good experience. It took away the worry of the leaks continuing. I am so happy with the quick response to my dilemma and the quality of workmanship that the technician showed. Thank you.

Guy who came out was friendly, courteous, professional. My issue is Choice Home Warranty. Leaking drain/drain assembly into ceiling apparently is not a covered item even in their most expensive plan. Note, home warranties Aren’t worth anything. Wish I had $65 dollar service fee back and 680 dollars for the plan. What a joke.

I spoke to Todd and had a very pleasant experience talking with him, he answered all my questions and was very polite. I would definitely recommend him and your company to friends and family. Todd and I had spoken a few weeks ago but I had to wait until my check came in to set a firm deal.

We had a leaking toilet and a plumber was onsite within 24 hours of submitting the claim. I was given the option to choose my own plumber and since there have been service delays due to Covid-19, but the response time was quick enough that I didn't need to do that. The technician wore his mask and wasn't bothered by our dogs. Happy to have the toilet fixed!

Choice helped us get our AC unit back up and running, replacing the compressor but not the entire unit, which our contractor (non-Choice) recommended. Choice warranty holders should be aware that the approval/reconciliation process for non-Choice contractors could (and did) take several iterations, so if you're in a hurry to get repairs, please consider this before selecting a non-Choice contractor.

Shawn was friendly, pleasant and knowledgeable. He was not pressuring in any way---good experience. I just purchased one year plan and I will do reevaluation if there is a repair need arises. If things work out I will definitely consider a multiyear contract.

As I stated I have and had 8th house's with Choice and I have had some bad very bad and some very few good days, I took 1 off from you all and debating if I will put ** back with you Guys. Guess not.

Having the warranty on my appliances offers me a sense of comfort if and when something may need to be repaired. It’s the amount of time it takes to get someone to your home then order the parts, replace, etc.. I’d hate for my heat or air to go out and it takes weeks to fix. It took almost 3 months to resolve an issue with a microwave claim. That is unacceptable.

My recent (and first) claim with Choice Home Warranty to have my kitchen refrigerator repaired (erratic cooling and freezing...sometimes totally inop) was scheduled for over 10 days after originally submitting my claim. I called the claims office again to investigate and was treated very professionally and politely. A new appointment was made; however, it was still over 10 days after my original claim. This was not the responsiveness I was expecting in getting an appliance repaired.

My experience on the call was very good. The salesman I spoke to was constantly selling but very friendly. I felt he did a good job at finding me the right deal that gave me the quality and price we needed to make it work. In the end, I purchased the warranty package. Choice Home Warranty has, from what I can tell, a great reputation and high marks from many different internet searches.

I was treated with care and felt important. I purchased immediately. Choice is rated Number 1 for 2021. This means a great deal to me. I have had other companies but the price for the value can not be beat. Price, service and ratings means a lot especially when it comes to a warranty company.

A new Motor is on order to be replace old motor. The technician from Appliance Repair was very helpful in letting me know what the issues were and what to expect going forward. Repairs will be complete as soon as the new motor arrives.

Personable, Understanding, Patient. She made the sale. That is what it’s all about. Dionne is an asset to your company. She should be made the example of how to be a salesman. Now let’s find out if the service is as good. Thank you for being so sweet.

Garage door wasn't working. Set up the claim. Found the busted spring and called to update the claim. Technician gets scheduled for tomorrow. Called the service provider directly and they switch to today per my preference. Told them the spring was broke too. Technician arrives. I pay service fee. He calls in issue and is told it is not covered. Why was it the 3rd person I talked to that had to be the one that tells me it's not covered. After I had already paid. Ended up paying out of pocket to fix. If Choice is going to cover the garage door opener cover the whole system. Partial coverage is poor service. 2 stars for actually processing the claim fairly quickly. Otherwise would of been 1 star. Technician did a great job! Door works perfectly and super smooth now.

You did not cover my claim. Said the tank wasn't covered. And the problem was the whole heater was shot, am asking for a review, but will find another Co. to cover my house and will put your Co. down to whoever I can, and tell everyone what a cheat you are on FB and all other net. sites!!! You suck!!!

I was very pleased both with the promptness of Choice and the the company they chose for us. Jordan was our technician and did a great job in explaining the problem. Part had to be ordered, but we only waited a few days. He had a lot of work that day, but still managed to come to install the part that was needed. Very professional, friendly young man. Only con is the company, Just Better A/C and Heating, gave us a 5-hour window each time. This makes it difficult for busy people or working folks. I've been with Choice Home Warranty for a few years, and have received very good service.

CHW made determination to offer a dollar amount for my claim, which I was told by the claim rep in so many words, “This is all will be allowed on your claim”. I live in a custom built home and I am not going to replace the item in question with cheap, less than what I have because this is all you will give. Now, after having this warranty to cover appliances, I still have to come out of my pocket for my appliance. CHW says, "If we can’t fix it we will replace it." NOT THE CASE. I am totally dissatisfied with this company right now. Been with them over several years, never ran across an adjuster like I just had on my claim.

I was pleased that the service call was scheduled in a timely manner. The technician was nice, respectful of our home and kept his mask on. He submitted the paperwork and request for the part needed timely. Now we are just waiting to hear back on whether or not they can move forward with fixing our washing machine under the service and wait for the return of the technician.

My experience with CHW has been a combination of promptness, professionalism and accuracy. All representatives are courteous and knowledgeable. I would recommend CHW to friends and associates. I have had several home warranties in the past. CHW rates #1 in my books.

I will never recommend your company to anyone, from what the tech told me who’s working on my heating system you are will to let the engine motor go completely out before fixing it!!!! I’ll never recommend anyone to you.

Didn't come at the time he said..came before 1pm when we weren't home instead of 2:30-3:30pm as we were told. But once here about 4:30pm did a great job and fixed the problem and was very courteous and friendly...didn't clean up after his work but dryer works.. Would use him again.

I have never had a warranty on my home, but as I get into my late years of life, I felt I needed some security in making sure my home was going to be taken care of. I have recently purchased a new stove, washer and dryer and want to make sure they will be covered.

I am very upset with Choice Warranty. They are paying part of my bill but not the whole thing but when I got the contract they said that everything was covered under the warranty. Choice warranty tells me that part of the bill is covered. What is the sense of having a warranty when you only pay for part of the bill.

Very good experience with the vendor, the plumber showed up on time completed the job in a timely manner. Was polite and efficient and would recommend him and his company. He was prepared the way he should have been due to this COVID mess.

The service technician arrived early to commence to work. However upon inspection, the technician appraised me that my warranty did not cover ductwork. I appreciated the probity of the technician. He quoted me the price for the repair and I allowed the technician to complete so that I would have heat downstairs in my house. I am thankful it worked.

Said fridge was fixed but wasn't. Left a mess. Was on the phone most of the time there, did not follow thru with what was needed, and sec. appt. no call, no show. Got second tech. Great so far. Have used this tech before. Would recommend. And so far is listening to what was told.

Nonfunctional board that controls light, water dispenser, & ice dispenser. Filed a claim in October 2020. Tech did not come until Nov, filed claim & it was approved. Tech ordered part but I heard nothing. Called him in Dec & in Jan 2021. He ordered wrong part & reordered. In Feb 2021 I contacted Choice & new claim filed-promptly technician came & assessed problem. I was promptly contacted by Choice that claim was denied due to Freon leak @ rear of fridge & contract does not address rust.

It took 15 days to get a plumber out to repair the problem. Plumber was great, waiting 15 days was terrible. No reason to have to wait that long!!! Contacted Choice 3 times and told Covid causing delay - poor excuse when I know everyone around here is still working.

Technician was very nice. Had to order a part, so I'm waiting on the part to arrive and for the repair to be completed. Will write a review once completed. Hopefully it will be completed in a timely manner and the repair will be successful.

I have been with Choice for over a year and with no problems. With my dishwasher I was offered $249 to take the place of replacing my dishwasher. Where can you find a dishwasher at that cost? My ceiling fixture was not fixed either. I received a bill instead for $190 because you all do not fix a ballast but replace the who fixture so that is at my cost also. SOoo, these repairs are actually on me though I pay monthly and pay for the service fee for you all to come out and tell me that.. NOT HAPPY. Why have the service when it actually cost me more?

Tony's Plumbing Solutions service man Anton came a day early and was friendly, knowledgeable, fast and neat. He did an excellent job of cleaning up what little mess he made. I would recommend him to anyone needing plumbing repaired. We have had Choice Home Warranty for almost a year and have had to use them twice. Very efficient, friendly and are always there by or before appointment.

I called and I got a next day appointment. Technician showed up on time, we have quickly discussed the issue and now it is fixed, it took 20 mins - we now do not experience the leakage that was there before.

My tub would not drain and with the extreme cold temperatures, the water was so cold and it worried me. I called CHW and a plumber came over same day and fixed the issue right away. Great service! Thank you!

Alex was very prompt and did a great job. We would love to have him come back if anything ever goes wrong with our oven or our stove. I really don't have more to say. It was a great appointment. Thank you, Mary **.

Easy claim filing done online with very quick feedback. Quick response and updates on claim status and very quick technician appointments. Each time I get service the technician is very professional and knowledgeable and explains the issues and the solutions available.

The technician was absolutely fabulous. Very very respectful in top me a few things I wasn't aware of. The only problem we had with the process of making appointment. I was greatly to the morning that the notes that I put in our account or not boarded and follow to help this go smoother. It was a lot of hassle for my husband I.

NO HARD COPY WARRANTY MAILED TO HOUSE. DID NOT DISCLOSE THIS UNTIL AFTER I BOUGHT THE POLICY! Then even worse when you bring up the email that says copy of warranty it's sent to junk mail and when you press copy it won't copy. You have to read and read and read the whole email to find a link that takes you to a page that you may be able to print a copy if you have a printer? If you go to a copy place you may have to pay up tp $100.00 to have it printed. Then after reading it, it seems different than the information read on the website to buy it.

My technician was at my home twice. Each time he was prompt, communicated well, and repaired the leak. He assured me if there was a further issue he would return. My refrigerator is a built-in. When he returned the second time, he brought a helper. He explained exactly what he was looking for.

I was given a repair date five days out, Feb 5. I sat home all day and finally called the plumber. I was told The date was changed to Monday the 8th. I was told CHW made the appointment date. When I told CHW they said it was the plumber who set the date. So while you two blamed each other I had no hot water for 8 days.

It was fixed quickly and competently. Repair company came within a day of my filing a claim and showed up in the four-hour time frame they said they would. In other words, everything went as planned. Hopefully, it is fixed for good.

We had a plumbing issue, Choice Home assigned a contractor who quickly identified and fixed the issue. It cost less than it would have, had we not had a home warranty. It was an easy process overall. We are glad we had our home warranty through them.

Our washer went out on a Sunday and the tech was able to come and fix the washing machine on Monday. The tech was a perfectional. We have used use Choice Warranty a couple of times this year. Well worth the money.

Wow... Called and in less than 3 hours the tech was at my home to repair.. Same Day!!!! He was very courteous, polite and efficient... On a scale of 1-10 of experience... give your company and tech an 11!! I would gladly chose Choice again.. I had AHS for 23 years and service was slow to respond.

I hope the furnace gets fixed. It’s six degrees outside and more snow and cold on its way. Choice needs to get repair service for yard machines and snow blowers. My snow blower broke down and I’m snowed in Indiana.

Updated on 09/05/2021: Thank you Choice Home Warranty (CHW) for a quick/immediate and efficient fix of our Garbage Disposal (GD). Thanks for a quick response and a job well done by Nick's Services who was notified by CHW of a leaking problem of our Garbage Disposal. The whole GD unit was replaced.

Technician Ryan came in on Monday, diagnosed problem and ordered parts, received Tuesday and Ryan immediately called and fix by Tuesday evening. He showed compassion to fix as quickly as the temperature was 21 degrees outside. Thanks from our warmest of heart.

I have had good and bad. Recently very poor. The only reason we renewed our policy is our dryer broke the same day we finally got our washer fixed, it took over two months and several phone call to get it fixed.

Resolved in a timely manner without any issues. Best decision we ever made. They were very nice and very helpful. At not one time we felt that they were not going through with our needs. Thank you so much. The guys were very professional.

Today I spoke with Troy ** at CHW, and agreed to a contract with Choice Home Warranty. Troy was very helpful and professional, and made our signing on with CHW an easy and seamless experience. With his expertise, I was able to replace our other home warranty service, which has steadily raised their rates, with a CHW policy at far better rates. Very happy with our new home warranty company!

Choice was great in getting a contractor out in one day to fix our broken furnace in one day and approved the repair from the technician in 10 minutes. The technician was covid safe and helped explain the problem to us. Love the service and timeliness!

I appreciated the representative that took the information this morning on my case. My call was answered promptly and the case was quickly created. My service was also accepted by the same repair company that fixed an issue I had last year which was helpful. Thanks.

Thanks for the fast service and professional attitude. I am glad I singed up two years ago. Best thing I done as a homeowner, would definitely recommend to a friend and family. Only use them two time, but it make me feel good to know that they are there. Thank you.

I was so happy to get Mr. Jason ** on line when I called for Home Warranty Service. He was very humble and asked me all the relevant questions regarding our warranty needs. He gave me such a nice plan because we are Senior Citizens. I will highly recommend him to my friends and family.

The response to the claim on my refrigerator problem was very quick. The repairmen arrived on time on Monday morning and went directly to work. They finished in about two hours and the repair appears to be adequate and complete. The refrigerator is running as well as it did when it was new. Thank you.

We spoke to 5 companies after I decided I no longer wanted to keep my plan we have been with for 10 years. They kept raising rates and then they stopped having companies who would come out to service any of our appliances,,, and they took money from my account and then did not have anyone to service or repair our appliance...so we had to do the repair on our own. I am still waiting to be reimbursed. I like what I heard from your employees and I am satisfied with the prices and the coverages. We hope to be a long term customer.

Filed claim for furnace. The blower was not forcing out enough air to heat the house. Seems to not be working properly. I called and asked for a repair person to be sent. The claim was filed and I received the email for the claim.

So far so good. Just had a rep call again offering the same policy. Also do appreciate additional sales pitches. Thank you I haven’t used the policy as of yet. Will review it and then add my experience!

Excellent response, service. Friendly, knowledgeable, tech performed services quickly and efficiently. Interaction with Choice contact was also friendly and accommodating. Excellent experience all around.

It's seems the only people that really benefit are those with new homes and appliances. I have an older home, and it seems most of my claims are denied. I'm trying to decide if I'm going to keep this home warranty.

I have been using Choice Home Warranty for the past 3 years and I found them to be very responsive and reasonable. When I renewed for another 3 years I got an excellent deal with very reasonable pricing, better than many other companies. The service rep was great and he made the renewal process extremely easy.

Talking to representative was good. He was good. He was courteous and informative and explained things very well. Gave me a good deal and discounts in my purchase of the coverage that I need for my home on the things I have in my home.

I don't know how CHOICE WARRANTY stay in business. This company is a con. If you thinking about getting with Choice Warranty. DON'T. RUN FAST. They are low life bank robbers that doesn't have any respect for their clients. Full of **. I will never recommend this company to anyone like this.

Their response was quick and the person was professional and did the job right. My toilet is working with no leaks and no running water noise. I have had Choice Home warranty for the last five years and I have used the company for my rental property,

The plumber from Out the Door was on time, professional and courteous. He was also very informative. He was able to handled the problem in no time and explained everything that he was doing. We were very pleased with the work.

Our tech - Mr. ** - was extremely polite and courteous and did an excellent job for our heating repair. We highly recommend them. They were on time and in constant contact with us about the repair time, service and needs.

It seemed that once the rep made the sale and got credit card info he couldn't wait to get off the phone even though I was still requesting info verifying things to my satisfaction. I thought it was very rude and made me question my decision about trying your service. I can cancel at any time I was told.

Had to make 2 calls because I misunderstood that I had made a new claim and should have requested a call back to fix a recurring problem. Although it required 2 calls to Choice as well as the plumber. I am still getting the original appointment time.

The guy I worked with to set up my new home warranty. He was polite, answered all my questions. He presented all my options upfront. He was ensuring that I get the best coverage for my needs and gave me comfort to have my confidence. My confidence is in Choice Home Warranty.

I went with Choice Home Warranty because of the reasonable yearly price, including their introductory offer. Also there 24/7 service response. Have 7/24 local repair services is a must for senior citizens. I had AHS and had to kick them to the curb because of their very poor service response time.

As soon as I gave card information the rep. said thank you and hung up. I had questions about how to contact. Do I contact the company and they send repair? Do I have to pay upfront or just the deductible. Will you send me this info. I felt like I was left hanging with not enough information.

So I called him this morning. Talk to one of the resolution specialist. He said that he was going to have a service call come out because last night my furnace stopped working. I am seven days before my contract starts even though I’ve had issues with this before. He said he was going to get somebody out to take a look at it today free of charge. There’s no notes on my account about this and no one will honor it and I’m very displeased with the company because one person says one thing and another person says there’s another and nobody no Tates your account of what Actions are being taken or what we discussed on the call. This makes me totally want to cancel my account and go with State Farm which I know will come out and fix the issue and not have to have you wait. This is a total inconvenience to my family. I have kids at home and we are going to be in the single digits here in the next couple days. Thanks for stepping up yet again.

Choice Home Warranty agent was helpful, courteous, and knowledgeable. Agent listened to my problem and immediately gave me the technician that would help me with my emergency. I appreciate that Choice Home Warranty has a 24-hour service because my emergency happened at midnight.

He was on time and communicated with me from the time of acceptance for claim. Seemed to know problem and what other parts could be also need repair. Very satisfied with work so far dated “will search for replacement parts and report back to Choice Home with finding”.

He came on Saturday to find the source of the drip, it was not appearing, sent him a photo of drips on Sunday, he returned, found the source and needed to order the part. Made a suggestion to stop the drip until the part appeared. Great temporary solution.

I was satisfied with the approach they made to me. They were running late but did a complete job with checking the hot water heater and explained to me what was happening with the heater and would need to be replaced because a leak inside that would cause the heater to stop working again.

Much of this review is reflective on issues with parts manufacturer and repair personnel. I am an old man living in a rural environment. For fourteen years, I have been trying different home warranties so after I'm gone, my wife can stay in our home. This is written on February 9, 2021. Our dishwasher went out first the first week of November 2020. Repairs were made about a month later by Sears by replacing a part. However that did not solve the problem. For some reason, because the claim had been closed out, I had to make a new claim. Another appliance repair came out and said the bad part was under factory warranty so Choice Home Warranty would have inform LG. This around the first week of January 2021. It is now 9 Feb 2021.

We recently bought our home in August and purchased our warranty with Choice. Since then we have had to call Choice twice, once for our heater and once for our dishwasher. Both times the technicians that arrived were prompt, effective and customer service was fantastic. We had both issues fixed completely and only had to pay the service fee for each time. It is well worth every single penny! I highly recommend.

Spoke with Fred P. today at Choice Home Warranty today. I found the company online which gave it an excellent rating. He was able to come up with prices that we can live with and ensures that any future problems will be covered under our new policy. Thanks Fred. Looking forward to continuing with your company for years to come.

The technician was very knowledgeable & made the repair very quickly with a minimum amount down time. Knowing exactly what our problem was & knowing the remedy. Also was able to check the entire system for additional problems. Excellent communication. Thanks.

I was very disappointed with the inaction of Choice Home warranty to repair my furnace. The reason given for the denial of my claim was that it was that the rust on the system voided the coverage. This is the most absurd thing I have ever heard. People buy warranties because of the expectation that things will go wrong and equipment will age. Rust is an expectation in a furnace that generates heat and condensation. It seems to me that this clause was created purposely to deny claims to customers. This a very deceitful practice in my opinion.

Service guy was a really nice, pleasant, came on time, did a great job. It was bothering him that he didn’t know what was going on. He came back the next day and repaired it. I did find out what was going on and did an excellent job on repairing it. Thank you very much.

Thank you for providing quick and helpful service. I was so distracted by the information that the previous company provided about my air conditioner that I call you guys to get a second opinion and the peace of mind knowing everything was going to be ok ???.

Toilet was not working. Call Choice. They told me I would have them here on Friday. Called service provider. They said they could be here this afternoon. They called saying they would be in 30 minutes. They got here and did the work. The toilet is working.

The technician Corey from Easy electric was great. The coverage from Choice Home Warranty was not. What is the point of having a home warranty if simple things are not covered? Other than the technicians that are sent, I've yet to have a positive experience with Choice Home Warranty. Like most Home Warranties, they're riddled with loopholes. Trash organization.

Contract did not satisfy me on what I signed up for. Thinking that the contract was broken appliance meant fix or replace. Did not mean there are are loopholes that are not spelled out in original contract when you sign up for this plan. Very disappointing. Plan did not cover. Cost me 1100 dollars when I had a critical need..

We had a wonderful experience with our first fix on our home warranty. Cameron arrived the same night that we put in our claim. He was friendly, efficient and knowledgeable. If we have any more fixes that need to be completed, we would 100% ask for Cameron back again. We would recommend Choice Warranty and Cameron to friends and family!

He was Courteous, professional and efficient. He went directly to the problem without too much unnecessary conversation. Some techs will want to converse another prior to doing the job. I would recommend this young man to anyone's home. He is also knowledgeable of the job. When he completed the job he cleaned the area. Thank you

I noticed a leak from our disposal and called to set up an appointment. Within the time given an appointment was set up. The technician arrived promptly and changed the insinkerator. He was professional. He abided by Covid protocol. We are very happy with the service received.

The technician arrived on time. He was knowledgeable about the cooktop and was able to diagnose the issue in the first visit and fixed the issue when the part arrived. The technician was courteous and followed Covid safety precautions. Highly recommended.

Noticed a puddle of water coming out from under the water heater. CHW took my claim and dispatched Parton's Repair to fix the problem. Over the weekend the water dried up and no more water was leaking. Parton's repair checked everything, even underneath the water heater. Nothing was found. I was satisfied with the inspection and recommendations.

I had problem with my heating system. I called Choice Home Warranty to help me with this issue. This was my first time to used the service. I found everyone were very helpful and professional, it was excellent experience. Good job. Keep it up. VA Climate Control company’s technician did good job as well. He did fixed the problem immediately. Thank you.

I. Am very satisfied with the entire process and great customer service. I got the protection I wanted and it didn't break my budget. The whole process was very efficient and effortless. I would recommend to my family and friends. The policy will be effective very soon.. I have a new found peace of mind. Thank you Choice home warranty.

Tech was timely, courteous and took his time figuring out what the issue was. Very detailed and discussed with me what the issue was and what he was going to do to resolve it. Finished the job and cleaned up his area.

CS took my information and referred to a tech as been promised. Past experience has been very successful. Always been friendly, professional and have fixed our issues as promised. Would highly recommend this product to friends and family and colleagues, anyone interested in a home warranty program.

The salesperson was clear in his offerings and concise with the information. I'm looking forward to a longtime business association with Choice and may add a second home in the future. What you offer for the price is a good deal.

Leo was extremely helpful and I very satisfied with the service he provided. I am a new homeowner and was unsure of how a home warranty would work. My interaction with Leo was informative and I feel he went above and beyond to get me the best warranty at a price I am comfortable with.

The service man was great. Came earlier than originally expected, made me so happy. He called first to see if him coming was doable for me. YES please come. He explains his plan and told me CHW wouldn't pay for opening drain which I didn't understand. My contact with you said I have the top of the line and would not be charged extra charges for service, which is why I chose the best service contract. But $150 non guaranteed service seemed out of line. After paying service fee $65 did not expect additional charges. The service person was very professional and wore his mask continuously, and took care of our horrific situation. Thank you. Still would like a better explanation for the additional fee. God bless.

So far I have been pleased with this warranty. They have fixed many items in my house already so I have taken advantage of this warranty. My stove went out and it cost more to fix it than to buy a new one so they cut me a check.

The price is right. The customer service is right and good maintenance service when requested is right. I have tried other home warranty companies and they just don’t compare to Choice Home Warranty. Is the best that I’ve ever had and I will never never go to any other company that are not as good as Choice Warranty and Choice warranty is just going great.

I am amazed at the great customer service that I received from Kendra from the initial call to the follow-up call when I set up my new coverage. She was very professional throughout the experience. The price was way cheaper than what I was paying thru another company that I have had for 18 years. The coverage is also better than my other plan. I hope that I continue to get good service when I have to make a claim in the future. Way To Go Choice Home Warranty!!

You guys were right on the problem, however, the washer is still not fixed and I haven't heard anything from A-1. He did say he had to order a part. I would like to know how much longer I will be without my washer. Thank you.

I purchased Choice's Total Plan with Septic System. The representative explained the coverage, discounts, free month and savings. The representative sent the plan booklet via email expeditiously. This plan covers more items than the plan that I currently have and the price is cheaper. Right now I am very satisfied with my purchase.

Although this process would have been faster and easier to complete online, I had a quick experience over the phone. The representative called and I did not want to talk but he quickly processed my payment so that I could receive the discount.

Tech arrived when scheduled. Very knowledgeable. Friendly. Repaired satisfactorily. Cleaned up after completing repair. Choice answered promptly. Very helpful on phone. Assigned tech and everything went smoothly. It was a pleasure. If Choice performs this way on all transactions your customers will be very satisfied.

Luke P helped me get the best deals for my home warranty, without sounding too pushy. He thoroughly answered my concerns and very professional. He is prompt in sending the documents. He clearly explains the policy and presents me with all available options.

He was very helpful and very nice. Explained coverage very well. Looking forward to see how the coverage is but it sounds great and very affordable. His name is Richard. Thank you for helping me, Richard. :) I hope it helps someone.

Having had very bad service with another company, I chose Choice Home Warranty after reading the Positive Reviews that overwhelmed any on the contrary. The onboarding process was very quick and the support in doing so was exceptional. I hope this stays constant.

It has been a positive experience for nearly 5 years having Choice as my home warranty company. When my plan expires I hope to negotiate another 5 year plan like the one I now have. Choice has come through every time I needed to call them.

I have used your service several times and have been pleased with the service. I reported a claim on Sunday night and problem was solved Monday morning. Quick response time. Service performed by knowledgeable companies. Glad I made the decision to come onboard years ago.

Extremely pleased with service representative, very helpful and knowledgeable. Have had good service over the past few years and just added another property. Thank you. I have no further comments that I can add at this time. Have a great day.

Scheduling with the assigned company was not a smooth process, however, the gentleman who was dispatched to complete my repair called ahead and showed up at appointment time. He was clean, polite and professional. Got the job down, did the paperwork in his car and was pleasant throughout the entire time.

Was a very nice and informative chat. I asked a lot about detailed parts of different coverages. I liked what he had to explain to me. He was courteous and polite.. It was after all this that this was the warranty I had seen before. Needless to say I purchased the higher end policy. Problem. He said he would email me a copy of the policy. STILL WAITING.

During my phone call to get the home we are under contract for the salesperson was so friendly and helpful! Took his time with me and even tried to get me close to the price we were quoted earlier in the day.

Being a new customer I was offered several options to which would give me choices to cover my home that I recently purchased and also offer me payment options. So far everything has gone very smooth and I hope is this continues. Thank You.

Usually gets back to me quickly. If they can't find a service provider I have gotten the option of reimbursement. Fair price. I've been with the company now for about 7 years. Service providers have always been professional and on time. Good company for your home warranty.

The water heater burst causing flooding on 12/8/2020. I immediately called CHW for emergency service but was told they did not provide emergency service and assigned Grayhawk Plumbing to come and assess the issue. I called Grayhawk after their notification this was who was assigned and was advised they did provide emergency service however CHW did not advise them. They send a tech out (Austin) that afternoon and he confirmed the heat cylinder had a crack which caused the burst and shut down the water and electricity to the unit as a new one would have to be ordered. He sent a notice to CHW to that effect but CHW refused to pay the claim saying the tech told told them it was caused by rust and corrosion.

I recommended the company because they did a great job in the past and they didn't let me down. Ed is very efficient in his review and I would recommend him anytime. I hope that I am able to request him in the future if need be.

The experience with Choice was horrible, the experience with the final vendor was fine. When I place an order for service, I expect someone at my home within 48 hours, not an appointment set for over a week out with a vendor who can't be found or verified. I shouldn't have to call in and raise a ruckus to get a qualified rep in a timely manner. Choice takes my money monthly and then fails when I need them. The second vendor you finally assigned was fine, but everything leading up was horrible.

The service person was on time, called to say he was on his way. Found the problem will return when part arrives. Very knowledgeable and professional. He will call prior to coming back to set up the return appointment to finish the job.

Spoke with Viwanne (sp). She was very professional friendly and helpful. She understood the importance of our furnace being nonfunctional. Thanks ag to her and your wisdom in having her on your team. Waiting for serviceman call and his eta. Thanks.

We contracted our own person to do the job because you could not find anyone. My complaint is that I cannot get the contract that he/we filled out about the job to finish and load and send to you so that the man can get paid and we can move on with our lives.

Your salesman was very nice, knowledgeable and considerate. I especially appreciated the fact he could speak English clearly and there was no problem understanding what was said when he explained the policy to me and tried to find all applicable savings for my policy. Thanks again.

I had no idea how to set up a claim. The Representative that assisted me was clear, friendly and professional. I felt he understood my needs and concerns, and gave me good information. I received times and dates within the hour to get my appointments for my appliances.

Choice Warranty Great choice for any homeowner. Online request for service easy and quick. Your choice of the HVAC Company of Bennett & Son was Great, Kris troubleshot the problem and repair it in short order and made sure the system was 100 percent. Thank you Choice Warranty.

I have just purchased this policy for my new home, so have not made a claim yet. The purchase was easy using their website. I made a phone call after purchase to have a question answered and response time was quick and my question was answered promptly and to my satisfaction.

Rep was very friendly and helpful. She let me know timeframes of when I should expect a call from a provider. However, I haven't heard from anyone yet. I did receive an email giving me the option to find one on my own, but then I need to find someone who is willing to work with a 3rd party. These should already be determined. It does make me question if this service will be worth the amount spent if there aren't any contracted providers in my area.

He was fast and got the job done quick. He left and came back and said that he had to go to the shop and pick up a part and when he picked up the part he gave me a call back to let me know that the part was there. Which I really appreciate it that he was on his way back.

It's been more than a week and no acceptable response. I'm still without heat. I'm still waiting for a technician to accept the job. Two different technicians were assigned and then taken off the service call. I'm still waiting, I paid upfront for 3 years of service, so far I haven't received any.

I was very happy with the service technicians. They took the time to listen to my problem and they explained exactly what would be done. They were very polite and knowledgeable. Would highly recommend again. Of the (CHW) techs I’ve dealt with they are only the top of the list!

Couldn’t close off Fridge Water Shut Off Valve. Appointment set for 3 days later was taken care of sooner by technician who was proactive and called to preview problem just in case he had to order parts. He was able to take care of problem in less than 15 minutes! Thank you Choice Home Warranty for connecting us to Mr. Smith’s Home Repair and their Plumber Antonio **.

My part is not covered. Why do we pay for a service contract that doesn’t pay everything. My part is a water pressure valve. I would think that part is under the warranty. But they said it is not. Please let me know what.

Very upset and disappointed what good is a home warranty, if you guys blow it off and say it's not covered for some technicality, the sewer comes in at the opposite end of the house which maybe 100' away and the blockage was immediately right at the toilet when the toilet was removed. It was between the toilet and the lead bend, therefore, I completely and totally believe this repair should be covered under the warranty. I'm out $310.00 that should have been paid for by choice home services. I would like to hear back from someone that will be able to resolve this issue!

I was very disappointed with the results of my claim for a repair of my furnace. The furnace was at our property in eastern Wisconsin during very cold conditions. I placed the claim on 1/20/21 and as of 1/29/21 it had not been repaired. I had to hire my own contractor after two CHW contractors backed out on fixing the unit. Then when I tried to get reimbursed for my portion of the cost the company said the repair of a control valve was not even covered under my warranty. After such a debacle I figured the company would make it right and take care of us, since they dropped the ball on caring for us in a timely manner as promised in the warranty. Especially, since they did nothing to help me get the furnace fixed in this critical situation. Their cost to make it right would have been $100! I hope the next three years of the warranty contract go better than this.

No heat, no fan, heat strips and emergency heat kept going on and off. No thermostat control. The guy that came was very knowledgeable, had a good disposition and found, at least, the initial cause of the problem. When that is fixed, there may still be other issues that need attention. We will have to wait and see.

I'm happy my claim was processed quickly. The Technician and his helper were very friendly, worked quickly and my microwave/convection oven seem to be working fine. He was two days early to the scheduled appointment but that was ok with me.

Rep listened to my issue. If my issue was an electrical wiring problem, it should be covered. I should hear from an electrician in about 24 hours to arrange a date & time to diagnose & solve my electrical issue.

I have never experienced so much unprofessional service from technicians. The second technician came out on 2-2-21. Said he has to order the flame sensor. I never heard back from him. I called him on 2-4 which is M&P. He said there is a waiting list. I am #10. I took two days to send in diagnosis. I called back on 2-7. He said he has to pick-up the part on 2-8.. This is so unacceptable! My home is cold. I have. Teen daughter. I hate I selected Choice Home Warranty.

This 2 star does not apply to the most recent experience. Overall it has been bad - techs who don't even come or call -those that did couldn't fix issue. The last tech from Blue Dragon was excellent. He was on time, called before arriving, polite, and he seemed to know the issue and correct it. We'll find out today when we turn the freezer back on. He said to call if the problem still exists.

The technician this time knows what he’s doing. Fix my dyer and now it’s working quietly. He even explained to me what’s wrong with the dryer and show me pictures of the parts he replaced. I’ve been with Choice for couple years and this is the 2nd time I’m satisfied with the technician they sent me.

Called in for a claim on my dryer and overhead microwave and I got my appointment with in a reasonable time. The tech was nice and let me know the options I had to get my new appliances. I will recommend Choice Home Warranty to my friends.

Your tech was excellent and he really knew what he was doing. We have never experienced any tech as thorough and knowledgeable as this Tech!! It was a real pleasure to deal with this Tech!! If all your Techs are like him, I would recommend your Company!!

A pesky leak in a toilet cost one hundred dollars extra on our water bill over a two-month period until Mike ** from JC Plus Plumbing showed up and fixed it in less than an hour. We're grateful to him and to Choice Home Warranty!

I have called Choice a few times, and each time I call them I am denied coverage over some small print within my contract, SO UNFAIR!!! They seem NOT to cover anything. The moment my contract is over, I'm 100% done with Choice, and will 100% mention the same disappointment to anyone I know.

Terrible service! Left with no hot water, 3 children in the house, and the wonderful company you chose doesn't work on the weekend! I paid the $75.00 and a monthly fee to Choice for terrible and unacceptable service!! Terrible service! Left with no hot water, 3 children in the house, and the wonderful company you chose doesn't work on the weekend! I paid the $75.00 and a monthly fee to Choice for terrible and unacceptable service!!

Responded to phone call within 1 hour. Set up appointment at earliest time available. Showed up early and found problem. Went to get parts and was up and running same day. Friendly, knowledgeable, willing to work evenings and weekends whenever necessary and for however long it takes.

Had a high water bill so needed a plumber to see if I had a water leak.... Satisfied with the service that I received, I will continue to use Choice Home Warranty because of this... This is the first time that I have had to use their services....

Brenton from Rooter Chris Plumbing was very knowledgeable, informative, solution oriented, and professional. He quickly identified the issue, fixed it, and provided helpful information on how to avoid it from happening again. I would definitely recommend him to others needing plumbing help.

I want to thank Kendra for an awesome job. Thank you for looking out for this senior. She walked me through the steps and did an excellent job. Answered all my questions that I had. She was polite and caring. Give Kendra a raise. Thank you. I am starting in March.

Excellent service and professionalism. The technician worked quickly and was very efficient. This company was assigned to me after a different one stood me up 3 times. Choice quickly responded and assigned this company to handle my electrical repairs. I wish Unbelievable Electricians had been called first because I was very pleased. I highly recommend them!

CHW was quick to resolved my heating claim. Thank you for the support. I contacted my own company in St Marys GA. Hendrix Air came out the same day as the issue and discovered that the compressor went out on the outside unit. CHW paid $1500 towards the repairs.

I have only been a customer a short time. This was my first time needing to put a claim in, when I did I found out my payment was late. The credit card I put it on declined due to the pandemic but they still let me put through a claim because I was able to get it up to date. Thanks for the great customer service and not dropping me due to hard times.

Great customer service, they responded very quickly; and results the issue, very professional and fast, I'm very happy with the results, specifically with the pandemic, sometimes is difficult found technician. I glad I have you guys, I really recommend anyone.

I’m not often impressed with technicians these days. Almost every one of them try to manipulate you into an upgrade or additional work outside of your coverage. Kimko Group LLC (Appliance Repair) impressed me thoroughly. He listened and immediately went to work. He went to the very heart of the issue and drilled all the way in. Not sure how he knew how to put it all back together. He cleaned and serviced as he went to make sure nothing was put back dirty. No complication, no insults, no attitude. Just kindness. He showed me the problem and fixed it. Seems simple but he’s the real deal. It’s almost laughable because it’s so RARE!!

This was my first time using Choice. I have several family members that have them. They are all satisfied customers and now so am I. I was able to make the appt and job done within 24 hrs. I can't say enough about Don. He came in and got the job done above and beyond. He's very kind and friendly too.

I called just to ask a question if my water heater's anode rod is covered or not. The call center's rep didn't know so she wants to send out a service tech and then charge me $65 for the service call. She finally looked it up and she found out that the anode rod is not covered. Better train your call center people a little better.

Hello calling and signing up was very informative and not painful. I have call several other companies and I can say this was the best so far. The rep was respectful and I could tell she loved her job.

On November 17, 2020, I paid Jason ** $65 to fix my toilet, leaking tub pipes and my kitchen faucet. He fixed my kitchen faucet and said that he fixed my toilet and tub. My toilet and tub still were not working after he left and I tried many times to get him to come back out to complete the work. I finally Called Choice Home Warranty and rescheduled a different plumber who quickly surmised the problems and fixed them. I would not recommend Jason **, but I HIGHLY recommend Final Touch Plumbing. He was efficient, early to arrive and everything was fixed in a speedy fashion. My patio door started sticking and I requested a repairman and Choice Warranty would not repair it. I would not choose Choice Warranty again when my contract ends. I will pick a different warranty company.

I like to thank Choice Home for their speedy services. I didn’t even remember that I had purchased this plan, my freezer started making noises on the 31st of January. I had just went grocery shopping and I thought my food was going to go bad. I was checking my bank account and some money was missing. I called the bank and they gave me choice home warranty number. I called and they explain that I had an account with them. They scheduled an appointment with a technician on line the next day. Gave me a diagnosis and settled. I wish everything was hassle free as Choice Home Warranty. Thank you.

I had a plumbing issue and when I emailed Choice I had someone at my house the very next day. Two days later the issue came right back and Choice had the plumber at my house within a couple of hours. I’m very please.

The technician Jeremy called when en route, arrived during the scheduled window and addressed the problem immediately that the strainer basket was bad. He replaced it, checked the piping, tested it and was completed in about 1/2 hour. Technician was personable and professional, what a great asset to OSP Plumbing. The process with Choice went great. Hope they will all be so smooth!

I called Choice with a serious backup in my kitchen in my kitchen sink. I followed up with a couple of emails. Choice sent my request out, and Greyhawk Plumbing arrived within 45 minutes. He cleared the line and did a great job!

I called with a problem and the representative on the phone was so nice and helpful. A time was emailed to me and I then contacted the recommended company and they were awesome to work with. They came when they said. They replaced my disposal and I am really happy with the whole encounter from stop to finish. I’m new to Choice Warranty and would definitely recommend them!!!

He was on time and very professional. He knew what the exact problem was in no time. He fixed the problem quickly and sufficiently! My shower is back to working properly and the water pressure is back to normal. I would absolutely recommend to everyone.

Was quick with response to fix problem, made decision to replace washer ASAP. Check is on its way to pay for replacement washing machine. No arguing over to fix it or not. Hope this happens when they replace AC this spring.

As I described over phone with my plumbing problem when the plumber came he saw it and let me know that Choice will not cover it and that cost $370 which will be billed later. Now my question is why they will charge me when the line is with the wall. I was not asking anything that is out of my house structure. By the way I fixed it and the plumber charged $70 for that. Now give me a very good reason that I should still keep this warranty.

Michael was an expert in heating systems and explained how the system functioned and any repairs it needed. He called in advance to let me know he was on the way, was friendly, and I would most definitely recommend him and this company to anyone.

I explained that my water needed replacement. The representative should have known that Choice does not replace Water heaters. They only repair. A Technician was dispatched and therefore a service fee was required. Not happy with this experience.. Hopefully next time will be better....

This review has to do with agent Frank ** and getting us signed up with Choice. He was very informative and knows his product. He is not a high pressure salesman. He provided me the opportunity to review and compare to my existing company and call him back. I had hard comparative questions with hypothetical situations. His direct answers caused my concerns to go away and I switched to Choice. Pricing was very similar apples to apples but I chose to add a couple of upgrades. I was very unhappy with my present company and past repair experiences. Frank assured me Choice does not do business that way. Future reviews will be on performance of repairs which hopefully won't be needed.

Why do I have to pay 80.00 to get my ceiling fixed when it was all part of the plumbing issue. Now the drywall people saying they only repairing the one spot when the water damaged an area that's at least a yard long.. Can't wait for this contract to end bc I'm going to AHS.

The technician was wonderful. Choice Warranty denied the claim just like they always do but the technician was great. Choice Home Warranty is a choice for fools. Never will I sign up for it again. They use great people who end up having to be the bad guys to tell you "sorry, not covered."

The tech was very professional and knew what he was doing and actually came over before the schedule time. I was really impressed how fast Home Warranty got a technician out here. So fast and I only had to pay the service fee. Thank You.

Very prompt in technician coming and approval for repair. They were able to make the repair in 4 days. Thank goodness the weather was mild so we were not cold. But the review process does add a bit of time to the process.

Well all of my plumbing issues are fixed now. Very Very Happy. Thank you!!! :):):) The guy was Awesome. He explained everything before he did it and now I have a working bathroom again. There are no more plumbing issues now in my house so I am VERY VERY VERY HAPPY!!! :):):)