Choice Home Warranty Reviews

Technician arrived and diagnosed the problem. He said that he would be back the next day with the part to fix the problem. He did not show up or call the next day. A few days went by and then he came back to our house to fix the problem. He comes down out of the attic and tells us that we now need a new water heater and that he cannot do the work for at least another week if it is approved. We will be without hot water for almost two weeks if it is approved. This has been a nightmare and I warn others about Choice Home Warranty. I paid the technician the 65.00 cash payment for the service call and nothing was repaired. Be cautious of who you choose for your home warranty. This company loves to take your money and leave you stranded.

Used them twice, and have a claim in now. Their service people have been very responsive and communicative about arrival times and dates. See Choice rated as the best on many rating sites. Have a 3 year contract. Their claim process online is very easy, and they give you many options along with a description box to indicate the type of service you need.

Talked to two of your agents yesterday. Both were very professional and patient with my questions. When I completed my business I felt that everything was handled very well. They both should be given high marks and Kudos. They are a plus for your organization.

The customer service was outstanding and the serviceman who did the work at our home was very nice, helpful and knowledgeable. He focused on his work and was done in a short amount of time as he was easily able to identify the problem. I would highly recommend them to a friend.

So far, so good. I am normally very skeptical and these sorts of things, but I had an excellent experience talking with Phil ** and feel really good at this point in time. I decided to go with the Veteran's package deal which sounds really awesome and brought the cost within my budget. I would recommend Phil to anyone to at least with about this product/service.

Choice had been great. Good price for a great value. I have been scammed by many other firms before. I have two 6 year plans with Choice. Whatever is there in the coverage is covered and no questions asked. Best plan that I have ever found. Recommended them to many of my friends. You get a referral bonus too. Good deal all around.

The young lady that helped us was very professional, knowledgeable, and polite. Made us feel important and that she cared. You should be pleased to have her on your team. We were checking to see when our coverage would begin so that we wouldn't cancel our coverage with Sears too soon.

Had to repair heat system at my expense. Other repairs were never completed. Refrigerator still broke. No one came to fix it so I had to replace it. Bought a used one for $300. No use to call if you don't fix anything. Thanks for nothing.

Choice set up an appt immediately on the very first call. The technician came within 2 days and he was very professional and courteous. He explained everything in detail and it was fixed on the same day. They wore gloves and masks and were very clean. The payment of the service fee was also very easy. We are very happy with the service response.

You have been very good by your response to me. Someone has been able to help me. I am looking for someone to come to my house this week. If this happens, you do not know happy we will be. You were recommended to you by my son. What a blessing.

Contractor showed up on time and fixed the problem. Great service one visit. He replaced the pool pump that was broken. He had the new pump in his truck. Tech knew what he was doing to fix the problem.

The guys that came to my house was very was very professional and did what he said they would do. The problem was not completed and I was told someone would contact me on the other problem. I hope I will not be charge for another house call since they did not complete what I called the company to send someone out to do. This is my first time calling for assistance.

The response for my broken appliance was swift and had a repair person out there quickly. I’ve had a very smooth process with the two claims I’ve filed with Choice Home Warranty. I would definitely recommend this home warranty company to others.

Hot water heater leaked water. Called and had Choice Warranty send plumbing company who said it could not be repaired. CLAIM DENIED. 1 week later my heat pump went out. Called Choice Warranty and they sent a heating & cooling company out who said it could not be repaired. CLAIM DENIED. Their fine print in their "exclusions" basically reduces their responsibility to not covering ANYTHING that is touted to be claimed a "covered item." I am having to pay out of pocket for these items to be replaced due to Choice Warranty denying the claim.

The person who handled our call was excellent. Great personality, efficient and helpful. However, I feel the company that was chosen for the service was not up to standard. I will give them high marks for promptness and for arriving on time and updating us with arrival time. All good. The problem was we basically paid $60 (the service fee) for nothing. We have had issues with toilets backing up and expected the drains would at least be snaked or something. However, they simply flushed the toilets and then shook their heads when they didn't back up.

Only problem was a slight delay in getting repair service appointment. Great service performance. Had a new garbage disposal unit with him, even not knowing if that was the problem. Repair was fast and clean. Answered my questions in a respectful manner.

Yeah it was pleasant. The representative was nice, forthright and pleasant. She should be commended for the good work that she does and a pleasant voice and good sense of humor. She should be commended for her pleasant attitude and her voice was nice and pleasant and I could tell she had a good sense of humor.

The service was timely, thorough, professional, and successful. I will certainly recommend the Choice warranty service to my friends and acquaintances. The repairman was personable, explained what was required to complete the job, and completed it promptly.

The appliance Rep for washer. He was professional and polite. And the plumber Rep was the same. Polite and professional. He was able to come out 2 days earlier. I'm so glad that during the pandemic we were able to still get someone come out. Thank you very much.

I am very satisfied with the plumber who came to my house to do the work, but I am not satisfied with the coverage, as this is my first claim and I just joined. You are not completely covering the service. Considering switching to another Warranty company.

Filed a claim to have a plumber come out. Because no one answered call they offered a reimbursement for me to find a technician. I did and the process was very simple. Just need to have a technician willing to fill out the diagnoses online and get an authorization code to proceed. Once that is done they approve it and issue your check within 2-4 weeks. Very happy

Too hard to get service, not a fan of the repair company you send, only had one I trusted (Sears) & they never returned. The last company was rude & inefficient I cancelled them. You seem to have a problem finding quality vendors, I definitely would not recommend Choice warranty.

Contacted Choice who advised me to contact local plumber and then request reimbursement according to your procedures. I missed the step to get "prior approval" and was denied reimbursement. After some discussion we reached compromise and I got partial reimbursement. So everything OK now. Thanks.

The roof leaked and the water is coming through the dining room ceiling. My claim is being processed as we speak and was handled promptly. I would recommend Choice Home Warranty to everyone.. All my relatives are looking at signing up

It was a nice experience. Larry knew exactly what he was doing and what he needs to fix as soon as he saw it. He heard out the issue very clearly. It was just great and perfect. I would definitely recommend Larry the Plumber. The only reason for giving 4 is due the current conditions of covid I would expect anyone visiting should be having a mask on. That gives a bit of secured feeling to customers. I was wearing the mask entire time he was here and would expect the same. I don't feel comfortable in asking someone to wear it but I guess it should be a responsibility.

The service Technicians were prompt and courteous. They spoke in details of what was needed to correct my heating issues. I'd recommend Crown Temp to others. The techs followed the Covid 19 protocol and explained what my options were. Very satisfied with the service call so far.

Our furnace had stopped working during record low temperatures. A technician contacted me within 20 minutes of submitting the claim and arrived to make repairs within 3 hours. He made the necessary repairs and completed a thorough check of the furnace operation.

I still do not have a freezer that is keeping items frozen solid. One item on top shelf was mush this morning! I think that tells the story. I changed HOW to go with you and am so far very disappointed.

I canceled one of 2 claims. However, both claims were mistakenly canceled by the Choice Home representative, which caused an inconvenience. We then had to make a new claim, which will extend the time frame for the repair or replacement of our dishwasher.

The salesman (Francis) gave me excellent help. He went above most and got me a good deal for the house I am selling. I also have Choice for my own home. I would tell anyone who would be searching to call CHOICE.

Phone call is to open a new claim. She explained everything clearly and opened a new claim. Satisfied with the service. It was very quick. She explained about our policy details. I can rate 9 out 10. I received the email in 2min. I can recommend Choice Warranty to my friends.

We were very happy with the technician. We were not happy that he never came the day they were to be here. They were supposed to have someone here on Monday from 11a - 3p. We waited until 3:20 pm then called. They said they couldn't come and someone would be there the next day. Why didn't someone call us instead of having us wait all day. We were not happy with this at all.

The technician was timely in his visit. He recognized the problem promptly and had one of the appropriate parts in his vehicle. He did have to order another part and informed us what to do when the part arrived. He wore a mask and socially distanced. I would recommend this gentleman for refrigerator repairs.

I would gladly give you a higher score if I had just heard from someone. I called you last Thursday as my heat unit was freezing up. You promptly got in touch with someone and they contacted me and came out that day. That’s the last I’ve heard. I finally called the man who came out and he said he was waiting to hear from you. I’m sure this issue will be resolved soon and I will not only give you 5 stars here but also all over Facebook and to all my friends. I have told a lot of people how fast you got on the problem. Hopefully, we can wrap it up soon as I’m in East Texas in the middle of an Arctic Blast. Thank you for your interest.

My furnace stopped working last Friday afternoon, I immediately called your company. I had signed up with you last year and hadn't had to use your services. I was mistakenly thinking that your company would actually do the service I signed up for. I then found out that your company does not stand behind anything and does do anything to help repair an issue.

He was very nice, informative, professional. He was understanding about the situation and was fast under the weather conditions. He gave tips and signs of future problems to be aware of. All in all a very food experience. I would use this company again.

Requested some urgent service to the rep I spoke to about my furnace not blowing hot air and it was a weekend. I also mentioned that there is a senior citizen living with us and without heat would raise some concerns. The rep took it very seriously and addressed my issue the same day. Thanks a lot.

My tech was fast, friendly, clean and got the job done....not to mention he called to see if I was available a week before my scheduled appointment, which is exactly what was needed with a strange smell coming from your bathroom.

Heater stop working on one of the coldest days 17 below. Called Choice Home Warranty at 10:30pm and they was right on it. I received a an email from CHW at 8am stating that a service technician would out today to fix the furnace.

Choice Home Warranty approved my heater repairs and the tech was able to get our heat back going in the middle of a freeze. I was able to pick my own AC tech since no one accepted the job fast enough. They approved the reimbursement of the repairs while tech was still at house.

This is my first time using the service and I just finished calling in my claim. I am waiting for results. The person who helped me was quite friendly and I was of the opinion he wanted to help. I was very pleased.

Awesome gentleman. Knowledgeable and friendly. He helped educate me. Great first experience with Choice all the way around! I am very impressed so far. Scheduled online easily, received an appointment quickly and tech was professional.

Kevin came out, diagnosed the problem quickly and did not try to charge me for something I didn't need. This is the second time he's come out and he was outstanding that time as well. He is very friendly and knows his business. We did not feel uncomfortable with him as we have with other technicians sent out.

We experienced a failure of the refrigerator ice maker. After filling out the application for repair on-line we were notified sooner than expected that a repairman would soon contact us. The serviceman was exceptional in his professionalism and knowledge. He quickly assessed the problem, ordered the part, and scheduled a return appointment to complete the repair. We are very pleased with the process thus far.

Tech was so helpful and explained what I needed to do to ensure heating system was properly functioning and how to change filters. Very thankful he was able to come out in the inclement weather and warm my home for my family.

I recently received great service from Choice Home Warranty. My furnace went out on a Saturday. I filed my claim online for service and within an hour my claim was assigned to a local company and I was informed of the name and telephone number of the company. The company called me and was at my house within 3 hours and diagnosed the problem. Great service Choice!

The representative (Alberto) was knowledgeable and helpful. I appreciate the ease in signing up for what is reported to be the best home warranty on the market. He worked to get us all the applicable discounts. We hope we don't have to use it, but it's great to have the peace of mind, in case we do. Thank You Don and Judy.

My water heater went out Friday evening. I called Choice Saturday morning. Buzz Services arrived early Monday afternoon to make the repair. Which he did. The technician was very professional, knowledgeable and friendly. Within 30 minutes my problem was solved and we had hot water again within an hour.

Excellent work on the electrical work and in the Refrigerator. I want them both to service my appliances and electricity issues if I have any more issues. So I recommend CHW to hire them to anyone that need those type of service.

The service was outstanding!!! Received an email with the information for the repair, email was received within 30 mins of filing the claim. Received a confirmation email, again provided the information of the business doing the repair. The repairman called to advise when he would arrive. The repairman wore a mask, put in a new garbage disposal and clean up when he was done. From the time I filed the claim to the completion of the repair was less than 24 hours. Very very pleased with Choice Home Warranty...so glad I left my prior warranty company.

We are waiting for parts right now, the service man that came out was very nice and on time. We will update this when he comes back to install the parts that are on order. This should be updated with in a couple weeks.

We are very satisfied with the job the man did for us on the repair of our Microwave. He was very professional and courteous. He quickly done his job and we were Very happy with the results!

Filed the claim online & got a response within minutes. Very Happy so far. Filed on Feb. 15th and got an appointment the very next day. This is our second claim this year and they take care of everything so well.

Eagle Plumbing saved the day!!! The plumber from Eagle Plumbing was quick, expedient, and professional. He identified the problem and was able to quickly fix the issue to get things back to working. I would definitely use them again or refer them to others ships they need service.

The sale person who sold us the policy was friendly and called after work hours but everyone else kept calling us during work hours several times a day. When I asked to call me after work hours they said, "We will put you on no contact list," and the person hung up. Very disappointed. Calling people during work hour is disruptive and consideration needs to be taken.

I went online to request assistance. I had an appointment schedule. The technician did not show up. When he was late, I called and was told to keep waiting, and they could not reschedule the appointment or reassign my case to some else. 2 hours later, no tech. I called back, and a new appointment was assigned.

Bryan came to diagnose the problem with my HVAC system. He was willing to work with me on appt time and ended up coming on a Sunday arriving within the timeframe stated beforehand and went right to work. My observations were that he was very efficient and able to find, then address the problem in short order. I asked quite a few questions which he was most willing to answer.

I got the best warranty for me as well with veterans benefits. I also got the best price that's comfortable for me. The agent was nice and courteous and he spoke with good English and gave me a full understanding of what my policy will cover.

I was very pleased with the electrician that was sent out for my problem. He diagnosed the problem and fixed it quickly. He also was informative on other concerns that I had about my electrical. I wouldn't hesitate to call on him even for nonwarranty work.

I just signed up today was going to sign up but I’m also buying a condo and had lots of money going out so I had to wait. He said I would lose a sale price if I didn’t sign up today. I said, "Can we make a payment plan?" He said, "Yes. 45$ a month." I said fine. After we hung up I did the math. It’s much higher than the 420$ sale price. Don’t get me wrong. I glad I signed up with you all. Everyone I’ve talked to in this process has been more than nice and I look forward to having the peace of mind that comes with having it so thank you all for your patience and have a good day. Next year I’ll pay all at once.

Your salesman was so aggressive that I told him to cancel the order immediately.. He put me on hold and no one ever got on the line.. I called the 800 number and INDIA said she would issue a credit and send a cancellation - but hung up on me. CANCEL ANY POLICY YOU HAVE FOR ME... PERIOD.. I am really stressed about the actions of this company.. It should not take 15 to 30 days to issue a credit to my card... At this point - I am not finding your company reputable..

They were prompt and very professional. Choice warranty company are very good with finding the right service company to service my needs. I am very pleased with them and their customer service department. I wish I could get some of the savings on my yearly plan that they're always promoting but I have a 3 year plan already and don’t think I qualify.

Mark was very professional and explained everything to my satisfaction. He offered me several options and gave the best possible deal he could. If future service is as good as my first contact I will be completely satisfied. Thank You.

Insurance company is ridiculous. Should have covered my hot water tank. It broke. Regardless of what, how or why it should be covered it broke- I didn't break it or do something negligent. It got old and broke so you will be getting a cancellation from me. I will not recomend Choice to anyone and will go on social media to make everyone I know aware of what a scam this company is.

My latest experience has made me distrust Choice Home Warranty more than any other customer service organization I have interfaced with. Denied claim for 32 year old furnace based on "premature" failure. Refused to provide a copy of the information that was being used to deny my claim. Denied claim last year for my AC unit. This has been the biggest waste of money and time. Contacting the Texas AG as well as law firms. Filing class action suits against Choice.

Ralf was quick and very helpful in setting up the account. Looking forward to have similar responses if I ever run into any issues and would need a service request. The referral bonus is added advantage of the program.

My calls for repairs to my dryer were answered promptly and service was set for the next business day. The technician was prompt and professional. He found the problem and had the parts ready for the job. The whole thing took less than half an hour. I am very happy.

Justin was very professional and assessed the problem and replaced the garbage disposal that was not working. A very courteous person. I highly recommend him for any plumbing problems that you might have. Many years of experience.

We experienced a HVAC failure last night. Contacted Choice Home Warranty to arrange for service. The person on the phone was knowledgeable and took down the information detailing our problem. The appointment is already set. Looking forward to the service call.

Was interested in switching from AHS so I entered my info into a home warranty comparison site. The guy who contacted me from Choice was super nice, extremely helpful and knowledgeable on his product and gave me a fantastic deal. We’ll see how it works out but so far, so good!

The response was fast and complete. My heating system stopped blowing out heat. The switch on the inside unit went bad and had to be replaced. The neighbor told my husband what to check and that was it. We put a new switch in and fired the system back up.

Called Choice upon my alarm & red light going off at control box. Choice responded w/ a firm to come out. I spoke to the owner who explained to me to monitor the condition & to use the water sparingly. Monday morning the crew showed up & took care of the problem of having a stuck drain cap at the bottom of the grinder. The crew was knowledgeable & friendly. Thank you Iron Mountain Plumbing. Roget **. Springville Al.

I have had another home warranty for several years, first on my property in Florida and now my home in Virginia. I have had to submit a claim on two occasions and unfortunately I have had to wait weeks for service. Unfortunately there was a price increase on the yearly premium. I just felt that it was time to change companies. Thank you to James ** for his patience and explaining all of my options.

Very pleased with my claim experience with Choice. The blower motor on our furnace seized up in the middle of a Polar Vortex, a serious situation. Choice provided the guidance I needed to get a contractor to the house and walked me through the claim process. You need to follow the correct claim procedure but they were very helpful and walked me through. Very pleased.

Final Touch, the company who came to fix my garbage disposal, did an amazing job - In and out in about an hour, willing to clean up and very kind, helpful and polite service man! Great job! I'm very happy with Choice Home Warranty and their choice of company to work with to help me with my need.

It took one week to get a response from Choice and the technician only to find out that Choice only covered one part of the repair. It seems to me it should have been a quicker response due to the fact that it involved my heating system. I'm disappointed with the service.

The tech was from Sears. He was okay. Pretty cool and at least understanding. It was too bad. Just wished he would understand that I was busy on a Zoom meeting and couldn’t talk all day. I mean he just kept trying to talk to me. But I guess that’s a good thing. I have a microwave again after 2 weeks. So We are happy! Thanks!

I had to wait 3.5 days to have a technician respond to repair my heating system when the mornings were -3 and -2 in the morning. I had to use portable heater to keep warm. I am considering cancelling my service if I am going to wait that long again. I think you need to find more than one repair company for repairs.

My thermostat was installed incorrectly and not heating properly. Donnell checked all the systems and found the issue right away. Educated me about my new system and recommended a bi yearly service plan to extend the life of my HVAC unit.

The serviceman was professional and thorough. He wore his safety equipment. The job was done in less than an hour which included picking up the needed pieces. When he was done he cleaned the area. He was also courteous and knowledgeable.

Contractor arrived on time and he provided the needed service of resolving the plumbing issue and resolved the problem. Contractor resolved problem in proficient time the same day. He would be recommended for future services to be provided at Rosewood Place.

Excellent service. Was concerned with scheduled appointment a week out but the company called when an earlier appointment slot opened. Took COVID 19 serious. Very professional service all the way--I was out of town and contacted CHW via phone, adult son was home and was the go to person. Blue Star reached out to him once job was assigned and then again when earlier appointment was available. Am very thankful for the peace of mind of having the warranty. Thank you!

The technician Ibrahim was very nice and had a lot of knowledge on the service. Choice Warranty has very good service, thank you for your assistance you have provided for us! My family and I will definitely be recommending Choice Warranty to our family and friend circles for their homes.

I called about my refrigerator December 2nd. It is still not working properly. The tech keeps saying he’s waiting on a part that will be here Friday. Dishwasher not fixed. Plumbing not fixed. They suck.

I was nervous about getting reimbursed because a lot of companies said they won't work with warranty companies because they won't pay. Just received notice that I will be reimbursed in a timely manner. I had to find my own repair company and finally found one that came out in an hour. Thank you.

Had great experience this time. Had a service person to come out to change my thermostat. I was having same issue. Contacted Choice warranty. They sent out another technician which was very patient with me. He discovered the thermostat was not working properly. He contacted choice home warranty and they approved better thermostat. It seems to be working. I will monitor it.

Tech was very professional. Yes, I would recommend him to people I know. My unit is operating very good. I am very satisfied with the service that I received on Saturday, February 13th. He was focused on taking care of my heating unit problem in a timely manner and he explained tom what the problem was...

All aspects of this furnace repair went well. Choice was able have a commitment from a repair shop (Uptown Furnace) within several hours, with repair evaluation being conducted in another 24 hours. The process from the time of my calling Choice with my issue to installation of the broken part took around 2.5 days. The contact person at the repair facility was pleasant and helpful and the repair staff were knowledgeable and and wanted to make the repair as rapidly as possible.

The representative was cordial, thorough, and professional. I loved how confident and reassuring she was when speaking about customer care and customer satisfaction. I was given the opportunity to take advantage of additional savings offered by this company. Definitely five stars.

Last night I called CHW to initiate a claim for potential hot water heater issue. I received prompt and courteous response to my request and my issue is no longer a problem. Thank you for being there in my moment of need, knowing I can expect prompt response.

I believe I can manually schedule my vendor, and the first caller to claim number ** would not do it. He told me I had to call the Vendor and have them contact CHW. However, second caller was very helpful canceling first claim, to begin a new claim **, including my chosen Vendor (MK Plumbing LLC). I was very pleased how both the second CHW caller and MK Plumbing LLC handled me professionally.

When you call for information about getting a warranty on your home, it’s very easy! People are so helpful and so caring. They are fast, informative and explain every detail! They make you feel comfortable knowing you can feel safe with their warranty and all it covers.

I checked CHW online for what was covered under their warranty. Someone called me to see if I had any questions. Michelle was very courteous and knowledgeable about their coverage. Michelle set me up with a great sale reduction. I am pleased with my payment arrangement. I am so satisfied with the coverage that I chose. It was wonderful working with CHW.

I have submitted three claims to CHW this month, one for the kitchen sink disposal, one for the built-in microwave, and lastly for my home's furnace/heating system. For the disposal, a technician was scheduled for the following day and replaced item. For microwave, a technician was scheduled for the following day and item was repaired.

Choice warranty I have been watching this company for a while checking the rates and what they cover and they called me today and I called him back and I went over what I had already done a quote of and I was given this rate and almost half of what I had thought it was gonna be. The free month is the 13th month of your coverage and the rate was up. Like I said it was almost half of what I thought it was gonna be so I was supposed to get 50% off and a free month which I did. This is something that I really need. A sister and I both are disabled. There is a fee once they come out. If they cannot fix your things they get you a new one equal value and I hope it all works out great because this is something that we really need.

Very helpful and fast very patient and caring they are extremely helpful and courteous thinking about you the customer and not themselves. They are very polite and fast not like some companies. I have other companies. They are not as helpful as they can be thinking of themselves and the bottom line.

On Monday, February 15 when I signed up for the Choice Home Warranty program, Ms. La Tasha ** was so charming, knowledgeable and generous with President's day discounts, that it was almost a pleasure to have her take my money!

We submitted a Claim and the Company emailed us back two days later for us to find a repairman. The email stated for us to find a repairman, get it repaired and Choice Home will reimburse us. We did that and then Choice Home stated.. "You did not get it pre-approved so we will not reimburse you". Even though we found the repair man because Choice Home could not find one. And...the emailed stated pre-approval is for heating and air not plumbing. We have paid a year in advanced with Choice Home Warranty.. We ask for our money back for the rest of the year. Because they are not holding up to their Warranty agreement.. Choice Home Warranty stated.."You cannot be reimbursed if you cancel". We did not see this information in the contract. When we gave them $510.00 for 1 year. We will never use them again and we will report this to the BBB.

The representative that took my information was courteous and quick to send my information to the vendor. I was notified the next day the repair is to be done on February 16th. I will let you know how the repair went after the repair man arrives and the job is complete.

Kyle was very thorough and concise in explaining all of the coverage included in our policy. He also made sure we were receiving the best price possible on our premium. I was very confident that we made the right choice for our Home warranty coverage. Thank you for great customer service.

Ted **

After screws fell to the bottom of oven l later smelled gas, Nicor came out and said I had a carbon monoxide leak that was high and turned off gas and could not use dryer, so I'm purchasing a new stove. Dont know what Choice warranty will be doing but I could not wait for feedback. Need to dry clothes and to cook.

Everything went well. The gentleman provided quality service. The cost of the policy was very reasonable. We have been happy with the service that Choice Home Service has provided for us. Thank you for how usual friendly you all are.

When Choice was not able to find an electrician who can come right away. I was very happy that they gave me a choice to search on my own and find an electrician who can provide service in timely fashion.

Jo was so professional and precise as she filed my claim for dishwasher repair... Awaiting the technician to contact me. So far... so good. Thank You, Jo and Home Choice Warranty Company... Hoping this goes like the other claims all but one was excellent.

I have no complaints with my service from Choice Warranty. Everything was great from the initial phone call to notifying me a Heating company would be contacting me. I set up an appt with EMS. I waited the next day from 0900-1300 hrs. They did not show up or call to cancel the appt. I called the office and was told the technician called me and cancelled. My phone was on and I did not get a cancellation call, a total waste of my time. I still need a service call, prefer another company.

Charlie ** was knowledgeable about options for pricing and coverage. Very pleasant on phone which is huge! He considered a senior and military pricing along with option of coverage for 42 months. Covered items along with good pricing sold me. Thank you, Charlie. You made my day.

A nice gentleman named Gary took care of me. He gave me a great deal and explained it completely. Thank you, it's hard for seniors, appreciate the discount. God bless. Honesty is very important in this day and age of 2021.

I needed a home warranty, and was able to get the information I needed and able to get the warranty set up. Your representative was very helpful and completed my transaction quickly. She was able to tell me what I was looking for.

The part needed has been ordered from Bosche. Dishwasher division. It has been almost a month. We are without the use of our dishwasher. We also tried to order part and was told the same thing. At what point do we give up and get a new dishwasher? Can someone please call me to discuss this?

Faith was helpful and filing a claim was a piece of cake. Thank you for making things so easy especially when I was already going through a stressful time. The technician came out the same day as well. It was so easy.

Ben from Absolute Heating and Air picked up the claim that I made yesterday on a Sunday when we are having emergency winter weather negative wind chill factor and came out and got on the roof where the air conditioner heater unit is and it took him over 2 hours to repair it. The heater was out and blowing nonstop freezing air when I called and made the claim. I highly recommend his dedication and his willingness to go the extra mile.

I filed a claim on Sat night, there was a plumber here on Sunday morning. Tony, from creative solutions, did an outstanding job. Got my pipe unplugged, triple checked it to ensure it was done. Cleaned up everything and said on his way out, “be sure to call me if you have any issues”.

The HVAC technician that came over was knowledgeable and professional. He diagnosed and told me what the problem is. He used COVID-19 face covering which was comforting. He also gave me his company card. I paid the service fee and he immediately sent me an e-receipt.

My furnace was having a tough time with the incredibly bitter cold temperature. I was concerned that it would take a while for anyone to service the call. I am so thankful that Brian showed up the morning after I reported the issue. He was very kind and caring, took care of the issue right then and there. Super appreciated his thoroughness!

Very polite and friendly technician. Did a great job fixing the dryer and went the extra mile to explain how to clean and prevent the heating element from going up again. Would recommend a warranty for your appliances. It saves money on replacements!

My original claim was on January 4th. It is now February 15 and I still do not have a working refrigerator. 7 appointments and 5 people later, still no refrigerator. The service provided is absolutely awful. By no means would I ever recommend to any one of my friends.

The technician that fix my furnace did a excellent job. He was very courteous and friendly. I would recommend my friends in buying Home Choice services. Home Choice services responded well to what my problem was. I have called them three times to my home to fix problems that I was having. They took care of all my problems. Thank you.

Well the service technician was accurate and friendly! He was helpful and experienced he agreed with me that it does need replacement. So far so good, still have wait for the new tank to be ordered and delivered and installed! Still aways to go!

The worker that came out was very knowledgeable and very successful to the job that was required. I will be contacting you guys soon. I have other projects in my house that needs servicing. Thank you for a very successful job and prompt timing.

Very satisfied with Mr. Smith plumbing and would recommend to a friend. They were prompt and courteous both in setting appointment and following thru. The actual follow-up was professional in every way. I have discussed with man who checked it all out and am satisfied that the follow up when he returns with necessary parts will go as planned.

The Technician was at my house earlier than expected. He figured out the issue and ordered the replacement part so it would be available when he finished his next job. After he finished his other job, he picked up the part and returned to my house to complete the job. He was very courteous and made sure the furnace was working before he left.

I submitted my claim online on Saturday received an email back for an appointment next day! The item was replaced with no delay or red tape. Very satisfied with the customer service received. I would highly recommend Choice Warranty. Thank you.

Representative from Legit Appliance Repair came on Friday. Said it was gasket around the freezer door. Took it off and glued it back on. Did not want to pull it out from wall even though I said he should. My son came by today and pulled it out to turn off water for ice maker and drinking. He thinks it may be bad condenser. I need someone tomorrow morning because I’ll be gone in afternoon. Let me know.

Very professional explained what he was doing and that he would order parts and return to install ASAP. I would recommend to my friends and neighbors so far I’m pleased with Choice Home Warranty. I will keep using. Do have a good day.

My faucet was leaking and it was quite easy to get a rep on the phone. I got a call the next day with an appointment and the name and phone number of the contractor. I couldn't make the appointment given, but they were very accommodating and I had no problem rescheduling to fit into my schedule. He came on time, fixed my problem and was masked and very careful.

The AC tech arrived the same day I called about my central AC not cooling and got my old unit cooling within an hour. Very impressed with rapid response to trouble call. The tech was polite and obviously knew his business. Thanks.

Since I have not moved into the house that will be covered by Choice Home Warranty it would be premature to do a survey at this time. I was satisfied with which the gentleman explained the program to me. I will be happy to do a survey once I move into my home that will be covered by choice home warranty.

Called for 2 items stove burner and dryer. Return call for appointment was within an hour and appointment set for next day. Kyle was very professional and knowledgeable. Parts were ordered and should have them in a week. From service I received so far I am very pleased.

The problem repeated in different way, but the door won't close again. When the technician came, he only reset the buttons and the closed, but after two days the door was not closing. The root cause should be addressed thoroughly so this issue does not repeat again.

It took three different plumbers. Finally the third plumber fixed it. I was never told by the first two plumbers that I was liable to remove the sheet rock. The third plumber informed me of this. So I being in a wheelchair myself I paid him out of my pocket to take care of this.

Service was "as expected" with this type of product. The company did the things they were supposed to do and in a reasonable time. I believe they were fair and I am happy. They connected me with a good plumbing company too.

After finding out that they don’t cover rusty equipment and mildew on the A/C unit that technician found on the unit on the property we purchase they indicated is not cover. Very disappointed and dissatisfied with this company. Purchase insurance at time of purchasing the property rover my unit and 9 months later have a problem with the unit to find out is not cover. I won’t recommend this insurance company to no one.

After technician left, I received email that there was only $40 left for the contract term and I would have to pay $175. Should I not have been told this upfront? Also, another company was here to repair the same toilet in November under CHW and this is the same problem that was not fixed.

The technician was great but Choice Warranty is not. Tech came out on Thursday. Have not heard from Choice yet. If you wasn't gonna to do the service you shouldn't have promised. You told us last time that you wasn't gonna to fix the problem and lied stating tech didn't send report. But when we said we wanted to cancel you because we need something fix y'all don't do it. Do not take a dime out of my account till I heard from y'all the draft us on the 15th. I'm warning you now. Thank you.

Great customer service. Always there and very quickly set up the appointment with contractors. The contractors they set you up with are very dependable. This is like third time I had to use them this year and every phone call and appointment were resolved within the first appointment.

Very congenial lady who helped me with claim on my furnace at a time where N. Tx. has never experienced as cold of temps as we will encounter over the next 4 days/nights. The furnace completely stopped. I have checked my circuit breakers and all are functioning. I need help Sunday as I don’t want to experience frozen water pipes etc w/ temps falling below zero and wind chills of -18 to -22 below zero. Thanks for your help.

Was contacted the day following my call in spite of severe winter weather. Technician was personable, professional, and thorough. He showed me exactly where the problem was & how to address it. He was not rushed or dismissive. He was an impressive & knowledgeable technician.

Love the presentation but at times felt as though we were being pressured. Had not so good relationship with my last vendor. Hopefully this one will have much better results. Hope this contract isn't filled with hidden caveats. Only time will tell.

What a joke. You're supposed to be 24 hours. Yeah right. Your contractor did not show and won't answer my calls. Totally disgusted. 17 degrees outside and no heat. I have read nothing but bad reviews. You should be ashamed.

Peter ** is a asset to your company. He was very knowledgeable and explained everything very clearly to me. He was patient and answered my questions no matter how long it took. Peter convinced me that your company was the best out there. I did not even bother calling anyone else. I truly believe that he advised me honestly as to which warranty would be the best for me and my budget. My husband passed away and I am now living on a fixed income, which at times can be a little difficult. Thank you once again for employing such a caring and understanding gentleman.

Sutton HVAC Service came out on Wednesday February 10th to replace the coils on our HVAC System. The tech was two hours late and never called. Once here, he preceded to the job at hand. At the end of the job he said he couldn’t put the system completely back together because he found a rust spot on the exhaust pipe. He left it incomplete and said he alerted Choice to the issue. After me texting to find out what was the holdup, he stated no one from Choice had responded. My wife reached out to reaches out to you all and was told the exhaust pipe was not covered! So, I went out and purchased the exhaust pipe.

Unstopper Plumbing was on time, knowledgeable and repaired the damaged item quickly. I'm very satisfied with their service. I have been assigned Unstopper previously and have always been on time, respectful and knowledgeable. I'm glad Choice has them as a vendor.

Wonderful technician who was thorough and very helpful in explaining that the only way to stop future leaking and icing over was to disengage the ice maker. I am hoping this diagnosis is accurate and I don’t have any issues in the future.

I think that CHW seems to be a good choice for home warranty contract....My first claim was timely and efficiently handled. All representatives that I talked with were friendly and helpful. Home service tech was knowledgeable and helpful, helped explain the CHW processing of claims...I had just switched from American Home Shield which was my provider for the last 5 years. I am very satisfied with CHW.

Once my technician was a Choice Home Warranty Tech, everything went smooth. Repair was made and choice home warranty paid for repair as advertised. The only hiccup was my technician had a hard time for a while trying to get ahold of choice to authorize repair, but once he did everything was fine.

Technicians gave me a call before he came to my house. Once he got there he was polite and courteous. Fixed the problem immediately. He was very knowledgeable in explaining the situation. Highly recommend this service and Choice Home Warranty.

The master bedroom lights kept tripping and I kept resetting the trip switch. After this happened several times I was reminded by my son-in-law that I had paid for home warranty and so I called Sam ** my Account Representative on 02/09/21. He immediately set up an appointment for a tech to visit me. Rico from Do It All Electrical scheduled an appointment for 02/11/21 and he was on time. He checked it out, replacement was required, he was back on 02/12/21 with the replacement part and my issue was resolved. Kudos to both Sam ** and Rico. Pleased with the service I got from Choice Warranty.

The service was very fast. I had an appointment the day after I called. The technician was polite and knowledgeable. I was very pleased that he came so quickly. There was no hassle when I called. I just told them the problem and they said they would have someone at my home the next day. He called before he arrived and within the time window he told me.

From the time that I submitted my most recent claim, it took 5 days for CHW to locate and dispatch a service company and it took 6 days for the repair. Water leaking the whole time, and I'm not sure for how long before that until I noticed the issue. Repair company was very satisfactory in their work except that they submitted that the issue was due to freezing of the water line which is incorrect as I the line was never frozen and I never in the 15 years at this residence experienced frozen water lines. Since the repair company submitted to CHW that the cause of the leak was due to freezing, CHW refused the claim. I guess that the claim needs to be correctly resubmitted by the the repair company to CHW. First, it is ridiculous that I had to wait for 6 days to finally have the repair made, and secondly, and even more important and even more ridiculous is that CHW denies this claim!

Horrible experience! My claim was rejected outright, immediately, on the phone as the technician explained the system was not functioning. Choice Home Warranty declined to repair, let alone replace. I am not even sure why it was rejected. I am also not sure why I purchased this product, I thought I had some peace of mind, but alas... I got a quick NO COVERAGE.

The technician came within two days. He explained what he did and what he found out. He also answered questions I had about replacement for my AC unit if it is needed. The technician was very knowledgeable about the heater.

Paid up for a year of Choice warranty at a price of $450.00, December 24, 2020. My heater went out in Feb. 2th 2021. Called and they said someone from A &A Heating & Cooling will be calling and setting up an appointment. They came over and found out what the problem was and got it to come on, but said they need to order the part and do not know how long the furnace would stay on. (remember the temps were at 20 degrees). The part came in the following week and the heating A&A Heating called and told me that they would need me to be home that following Thursday. They never showed up! Choice called them and they did not nor could do anything to help! The heating company told me and said they'll be there the next day! The same thing happened! They did not show up again! Then said they would call and set up an appointment on Saturday! A&A Heating did not call to even set up and appointment... And of course they never showed up!

The young man was very polite, knowledgeable, answered my questions and addressed my concerns. He completed the work in a timely manner and cleaned up after himself. I have curious cats and he worked around them. I really appreciated him.

I am a new customer, even though this is my first call they are awesome. The tech was very professional. Unfortunate for me I need another visit, my furnace needs a part. Without heat for a few days but it's the weekend and I understand.

They tell me my furnace was not covered, they told me a different reason than what the tech told me. Sound like the company is trying to find reasons why not to fix my furnace. I am very cold and satisfied with the company.

I am unhappy at the way this claim was handled. I have been with your company (I believe) over ten years. I pay my monthly dues on time and the service fee if necessary. I had the impression that if it can not be fixed, then a replacement is in order. In my opinion, no consideration was given to me and I guess it's time for me to move on and look for another warranty company. Thank you.

Heating system was broken and call the customer service. Waiting time is short and answer my call was quick. Service is nice and helpful, the attitude is great and would love to listen to different voice. I will recommend the Choice home warranty to my friends definitely.

Very pleased with everything. The entire process went smoothly and everyone was very professional. I would recommend Choice to everyone. The technician that came did a great job. He was on time and completed the job very quickly. I would use this company again.

I have had 6 or 7 claims submitted to CHW over the past 18 months or so. Only 2 were not fully covered components. All the others have been handled by CHW and the local technicians they have found to come and perform the repairs. I recommend CHW, they are reliable.

My AC unit was making a terrible noise so I put in a claim and within a short period of time I got an ok and an appointment that same morning. The tech came by around 12:30 pm and was very pleasant. He found the problem and fixed it right then, Thankful it wasn't anything major but he said if left alone without repair I might have had a bigger problem during the hot summer months.

Thank you for responding to my request very quickly and getting someone to fix my issue. I got email with the contractor information who is going to come and take care the issue in no time after I opened a ticket in online. Amazing..

Very knowledgeable about my leaking issue, providing me info on what to look for as normal maintenance checklist. Very polite. Wore his mask for safety. Provided receipt for his service and if I had any follow up questions. I will use this company in the future.

The technician. Was extremely professional. Called and told us that he was on their way. Wasn't expecting them due to inclement weather. They completed the job. Explained what the problem was. Paid the copay over the phone. We're very satisfied with the service we received. I would highly recommend that company..

Heat went out called early morning and had it fixed by 1:00 pm. They took care of it quickly., This is the second time I had to use my warranty and both times I was very happy. I had quick response both times.

Choice is committed to do a good job with good customer service. Overall they have done a good job with our claims making sure the job is completed. If the claim is not fixed the first time they will resend the repair person again if less than 30 days then no additional service charge.

was corroded and the refrigerator temperature was still not working right until after repairman's 2nd visit, ended up throwing away food! I will not be referring Choice Home Warranty nor renewing my contract!

Mendez Heating and Air Conditioner was the company that came out for my call. They were courteous, professional, and most important, knowledgeable. They determined the issue right away. I was very impressed with their knowledge. They texted me to remind me of the appointment and called to let me know that they were on their way. Very good company and I would definitely recommend them.

Carlos did an amazing and flawless job. He performed the job in a very professional way and was very accurate. He was knowledgeable. He maintained communication with us to let us know when he would arrive. Carlos submitted the ticket for approval and he came the next day to fix our AC. We could not be more pleased with his service.

I would highly recommend using Choice Warranty. I called about the problem and plumber was sent within 24 hrs. He knew very quickly what the problem was and made the repair. Very knowledgeable and reliable person, also a nice man.

Michael ** the Lead Sales Rep was awesome. Gave me options and explained everything perfectly. Will be sending all my friends to Michael for sure. Choice Home Warranty has never failed me. Saved so much money getting the 6 year deal. love it. Thanks Michael.

Customer service was very good. She knew the product and was very helpful and considerate. I enjoyed talking with her and she helped me save money and instead of me doing one year I actually done six years. Now I have peace of mind with my home appliances. Thank You, Dionne for your expertise and helping me save. I appreciate all you did for me.

I was very disappointed at first because the first scheduled service appointment didn't call or show up during the time stated. After calling Choice, a new service was scheduled and actually showed up before the scheduled time. The serviceman was very polite and diagnosed the problem. I was totally satisfied. I had had CHOICE for years before moving into this house I live in now and was satisfied then so, when I lost my house in a fire, I chose Choice again.

My new home warranty will end next month. I saw the commercial w/ George and called. The agent provided excellent customer care and was able to prove the coverage that is needed. I do hope I don't have to use it. It gives me comfort and peace of mind that my home is covered.

The response from Choice was very fast. They scheduled a service visit and he was here in 3 days. He was a bit late coming, 40 minutes, he diagnosed the problem. I was disappointed in the fact that he didn’t repair my dishwasher nor recommend replacement but he did recommend replacement on my stove. I was also disappointed that the replacement amount was low balled. No way could I replace my stove for the amount offered. I didn’t feel like I had much choice if I wanted to feed my family. I am glad I have Choice as it could have been even more expensive without it.

The Technician has been to our home before and he knows his stuff. He does a great job. I would recommend CHW to anyone. CHW has been to our home several times and have done a great job. I would recommend CHW to everybody.

My experience has been a very good one. Number 1 is prompt service. Number 2 Friendly. Number 3 They alert you the day you can expect a repairman. Number 4 Good Value. Number 5 Recommended. Number 6 Fast Service. Number 7 It doesn't hurt to have George Foreman advertising for Choice Home Warranty. Number 8 Choice Home Warranty is on the list of the best Home Appliance Warranty and comes highly rated by the experts and that means a lot when you are looking for an appliance warranty company.

I’ve been with Choice for four years now and they are awesome and quick to dispatch someone to fix issue and approve the claim. When I’ve had an issue with a repair service company, they’ve been quick to resolve. No complaints and would recommend.

I was looking for a better home warranty. I feel as though I Got the same warranty for a better price but the proof will be in the actual work. I hope at the time that I will have to use it I can give a better review. But from reports I received from family members it's been nothing but good things.

Tech was courteous, on time and very efficient. He was on time, knowledgeable and really informative. Tech cleanliness was super. Company seems reputable and upstanding. Happy with response and service. I don't have anything negative, they were quick and responsive.

Kurt was very helpful in getting me the info I needed in order to renew my HOW. A shout-out to him for wanting to work with me. He worked with his supervisor to get me a VIP rate in conjunction with my previous HOW.

CHW responded to my request for service immediately. I received a call from a repair service within an hour to schedule an appointment. Speedy action is very important to me, especially because of the very cold weather we are having here in Texas. I would not hesitate to recommend CHW to a friend. Thank you for your prompt attention.

Did not come through with a fix for our furnace! I will not renew with Choice Home Warranty. They also would not replace our on demand water heater- evidently a clause excluding these which we did not see. Though they were quick to respond- no results for our investment!

I must say it was a great experience. I did a new claim over the website and after an hour the technician showed up. I never have to call them multiple times for scheduling etc. Overall it was seamless. Previously also I have used Choice Home but during that time I had some issues with the scheduling and service provider but this time no issues.

I've been had Choice warranty for 3 or 4 years and I always had a great experience with them so I recommend them to all my family and friends anybody just try them. My family and friends have just them.

They respond quickly and they send out some of the polite, courteous, professional and knowledgeable repair company. I have had to use it for electrical and plumbing twice. Each visit has been of excellent help for me my family and my HOME. THANK YOU CHOICE.

I ordered a warranty from (800-814-2534) Ext. 4211 Don ** on Wed 2/10. Don did not email me my policy or invoice as promised. I called Don and emailed him over 2 days and he did not return my call. I called another agent on 2/12/21 who processed my credit card payment and sent me the documents after insulting me saying "you should have gotten the seller to pay more than $600.00". Very unprofessional and insulting.

We ended up having to hire our own plumber after three failed attempts on your part and you all saying we could consider the reimbursable route. That meant that we didn’t have service until 2 weeks after we put in the claim. Some of the companies didn’t even know they were scheduled for an appointment with us until I contacted them. I spent hours on the phone with you all to try to sort things out. Our plumber, from Allen Heating and Air was excellent. Unfortunately the 10 minute approval process you promised led to several hours of delay which was an embarrassing inconvenience. He responded to your text and you acted like he never responded because he didn’t go online. It just wasn’t professional on your part.

Matt was excellent and somewhat knowledgeable about the issue. He had a real concern regarding the issue and took extra steps to try and solve the issue. Parts that should have been covered by the warranty were rejected by Choice, Matt knew the part should be covered because they were essential for the furnace to even work. I would recommend him.

The representatives at Choice Home Warranty were great with scheduling my service appointment to repair my refrigerator. Unfortunately, the service technician that came out the first time had no idea what he was doing, ordered the wrong part and broke the brand new water filter. The second technician now had to order new parts and a new water filter and I am now without water and ice for another week.

My experience with the technician who did the repair was very good. He was on time, he communicated and repaired my refrigerator to my satisfaction. My suggestion for Choice Home Warranty is that in the future, send technicians in the area where the job is to be completed. I have had 2 no shows and lost 2 days waiting for service. I live in Poinciana and would prefer if technicians are dispatched from that area..

We never had any problems with getting things repaired in our house. When we report a problem Choice responds in a timely manner. The only issue that we have in the Gallup, NM area there is not many vendors to service some of our needs.