Choice Home Warranty Reviews

The technician was very professional and arrived the next day! The appointment was scheduled January 14th after I told the Rep. That this was an EMERGENCY because I couldn't turn the faucet off and the water was running FULL BLAST!! I WAS SO DISAPPOINTED THAT YOUR REP. DID NOT MAKE A NOTE IN THE COMPUTER THAT THIS WAS AN EMERGENCY!

The young man was very polite and professional looked into my issue and was able to assist me. I was so happy he was able to assist me in a timely manner. I would recommend Choice Home Warranty to my friends.

Kevin ** was absolutely Great, Professional, efficient, pleasant. And mannerable.. He is a definite 10.. I would definitely recommend him for appliance Repair. Kevin was also able to describe the problem. He utilizes his tools and really goes at resolving the issue. Very efficient.

Choice advertising was on target. I called the 800 number as soon as I saw the commercial. There no waiting period to talk to someone. The agent was well verse. He explained everything me. I would highly recommend this company to someone else. The monthly fee is very reasonable.

Told what the Diamond plan included and talked to me about what I needed according to age of home and appliances. Explained the procedure of requesting repairs and how long the plan covered issues. Representative was cordial and looked for ways to find best coverage and prices. Presented discounts for Veterans and AARP Members. Great Plans and Prices! Recommend it highly!

Just had two claims and both were approved. Very satisfied and happy I have this home warranty. I feel it’s definitely worth the premium. I have been with this company for years now and it seems to keep getting better.

My initial Choice Home Warranty contract set up with Brett ** was very professional. He explained everything well & was not very pushy. He went on to offer me a senior discount without me asking for it. That was a pleasant surprise.

When I call to cancel because I have to services calls nobody call or show up not once but twice. Call you all back hot mirno stating augury with me want to cancel and I couldn’t and could get someone to do it and they not reimbursement me.

Tech came out and examined our gas unit. He said it needed a new blower motor for it. Turned it in and Choice warranty declined to approve based on what they said was not a normal wear and tear. This is the first time we have turned something into be repair since we to put the policy when we bought our house in June which was $500 for policy. Knowing that they are going to weasel out of paying for a claim I should have kept my money and could easy fix the blower for that money. This is a very poor business and should be ashamed to talk people into buy these gimmick warranties that are worthless. I will be filing a claim with the BBB and will slam you guys on Facebook so no one gets taken advantage of again.

Too many items are not covered such as the Ice Maker which is a part of the fridge or not? Their replacement amount is not always what it should be but their vendors do come to you in a timely manner!

Signed a new contract with Choice Home Warranty company. The process was smooth and the agent was professional. I am looking forward to not only bringing all of my business to this company but to have my property recommend them for each of the properties that he currently manages.

I had a very refreshing section with my account exec., Keeshaun **. This young man was able to answer all of the questions I had regarding me buy a Service Agreement with CHOICE. His attention to details and his professionalism regarding his product is why I purchased the Agreement. Once we completed our conversation, I learned that Choice Home Warranty offered the best value for my money for what I wanted. Mr. ** was also able to save me a few dollars with a "price match" offer and even more savings with something he called "a lock in rate for 3 years". I did my research before I purchased my service agreement and for best value, Choice Home Warranty was at the top of the list. Mr. ** and the product value won me over. Thank you.

Staff are well trained about their business, they were above and beyond on their answers to my concerns about their line of business. I hope I won’t need to use their services but I know I can count on them if needed, Thank you in advance.

Terry is a Pleasant and diligent worker. He knew his job and his product! He was very helpful and willing to give suggestions as to how to get the best service from our new disposal, which is always appreciated by me.

Our technician, Edward from Prompt Appliance, was very courteous and friendly. He had a diagnosis very quickly. Choice responded quickly to his diagnosis and decided to replace our dishwasher. I did not agree with the amount they offered and requested contact with a case mgr. Our assigned case mgr, Cheryl **, was very friendly and thorough in her explanation. The only problem I have with Choice Home warranty is that when they say they're going to replace an appliance, they don't actually replace it. They just offer you a pro-rated standard amount instead of full replacement value. Then you have to purchase the new appliance and have it installed yourself.

Very quick response to my request, very fast repair by technician, and the repairman was knowledgeable and courteous. I am very happy with the company’s technician that was sent to do the repair. The repairman was wearing a mask and very conscious of my safety.

I submitted a claim as my dishwasher was not working properly. Tech came out and said it needed replaced. I then got hit with a low ball offer and when I pushed that i just wanted it replaced, they said they couldn't do it. I literally just wanted it replaced, instead I get a check where I will have to do the install myself and still spend money out of my own pocket to buy the cheapest one at any store. What a crock.

My faucet was leaking and the repair person came ASAP and took care of the problem. He replaced the broken faucet and explained what had happened. He was polite and answered all my questions and took care of the problem.

The plumbing company sent to fix leaks in the toilets worked fine. I was satisfied with their service. The company's name: Saving Grace Plumbing Co. They were also reliable, on time and easily to get back and forth for connecting with them.

I contacted Choice Home Warranty because I needed to purchase a warranty to fulfill requirements for due diligence on a sale. I was met with a very informative agent, Louis. He provided me with options, letting me know what would be the best deal for me. I didn’t feel pressured. For that same reason I will contact Choice when I close on my new home.

Took an exceptionally long time to schedule service. Fortunately it was not an emergency situation. Realize that most providers were pretty busy due to pandemic and derecho damage, so I can't be too negative with review. Provider was punctual, clean, polite and knowledgeable. All things considered, not a bad experience.

It's hard to really review Choice Home Warranty and especially the technician. My husband was able to fix the problem we were having with our furnace. The downside to the home warranty idea is that when something like your furnace isn't working right, waiting 24 hrs for someone to come take a look at it could have catastrophic results. The call center person I talked was fine. He obviously works from a very limited script. It's like a live automated system - very robotic. It's obvious that they're very limited on what they can say. Probably won't renew when contract expires. If my furnace fails in sub-freezing temps, I'm going to want someone who can respond in a few hours. Burst pipes aren't worth the wait for the "coverage" from the warranty.

They offered me a great price at a locked-in rate. Hopefully I won't have to use them much, but when I do I got a lowered rate for service calls for the three year plan and they look to cover just about all home systems.

It was very convenient to get my heater fixed. Called, explained what was happening, everything was taken care of including tech knowing what I had said when problem was called in. Very good service from start to finish. Tech that showed up was very nice and professional.

Sorry I've forgotten his name but he gets high marks for extremely good customer service. He explained coverage and pricing plans in simple enough terms to be understood by a new client. And, most important, I wasn't left on hold indefinitely! I've changed to your company due to horrible service at my previous carrier.

After purchasing our new home, we contacted Choice Home Warranty to have our home’s locks rekeyed. They scheduled a locksmith on the same day we made the request. There were 9 locks to rekey and I requested 2 new ones. We are very happy with the services provided. The technician was professional and knowledgeable.

The most recent plumbing issue had me waiting 2 months for CHW to unsuccessfully find a provider. Each time I called, all the representative did was reissue the standard email indicating that you would be DILIGENTLY looking for a provider, but, in fact, I only received one notice and that plumber was 60 miles away and had the wrong town listed. After 2 months I opted for finding my own provider. After I got the work done (just yesterday 1/12/21), it was a nightmare trying to get authorization as I was pot on hold several times as I tried to clarify the situation and had to call back several times as well after being cut off. Needless to say that I am very disappointed with this process and, if this happens again, I will absolutely cancel my contract with CHW.

Dryer cannot be fixed, Live Smart Company kept giving me the run around and never returned my calls. Your gentleman found out they will replace dryer and I will get an email this afternoon with the details. He was kind, courteous and was the only one that was helpful.

My toilet was leaking and flooding the bathroom. Mr. ** called before he came and was right on time. He fixed the toilet leak and changed the inside of the tank in less than an hour. He was very polite and professional. 1 Good Plumber - excellent job - excellent attitude!

I was looking for a home warranty. Choice Home called at the right time. The young lady was very polite and helped me. Thank you. I look forward to doing business with y'all in the forward to doing business in the future.

Our heat went out and since we live in a rural area, the company let us do the reimbursement process. We did not have to wait too long for our chosen technician to come out and diagnosis the problem. Still waiting on parts.

I was concerned buy a new home warranty. The sales rep, Todd was able to ensure us this was a good choice. I had found them in file as the best and see why. They make it easy to understand with a lower service fee.

The Tech was very polite. He Showed up about 40 minutes late. No communication prior to showing up. No Masks worn. After looking over my water heater only conclusion that was given was, that there have been earthquakes in the area over the last month.

CHW had an appointment scheduled in a matter of days. The company was very professional and was in contact the same day to confirm appointment. The service was great. I have always had great service with CHW. I have renewed every year since my first.

Electrician had to come back on Saturday because of an obstruction in garage, obstruction was cleared before Saturday and someone at Choice decided without regard to the fact everything was ready for the electrician, to unauthorized the job. I am still without electric, choice said they would assign me a claim specialist within 24 hours. I want the same electrician and I want it now. It has been 48 hours no specialist.

Karter provided excellent customer service from the first phone call to explain the warranty through getting me signed up for my own home. Promptly sent emails and returned calls. I am recommending him to my friends, family and clients (I'm a real estate agent).

I was disappointed that repairman could not fix my water spout because the warranty would not do it. Repairman was more than willing to fix it. You say that the warranty covers the refrigerator! You did not cover it. Nothing else to say.

Sears sent out a technician to see what was wrong with our dryer. He was very quick, knowledgeable, and efficient. Figured out quickly what needed to be repaired and what parts needed to be ordered. Very friendly as well! He was able to explain the repair process, give us a timeline as to how long it would take, and answer all of our questions that we had regarding our appliance and how we would need to proceed with Choice Home Warranty. He made sure all of our questions and concerns were addressed before he left our home.

Technician arrived on time. Examined washer and explained what was wrong. Washer needed a part. He ordered it and schedule a return date for him to come back and fix washer. He came back in scheduled date, fix my washer and it’s working like brand new.

The technician from Final Touch was very professional and extremely helpful. I highly recommend their service. I am very pleased so far with the level of service that I have received from Choice Home warranty and I'm very glad I made the switch.

Diamond Garage Door was awesome for customer service. Technician Abraham was fantastic. Great knowledge, skills, hard worker and very thorough. Highly recommend this company. Customer service was an absolute 10 with their communication skills. Technician was very professionally dressed and cleaned up his work area before leaving.

Mr. Derrick ** was very knowledgeable about my heating unit and quickly identified the problem. He was courteous and kept me informed throughout the appointment through diagnosis process. He was excellent. He was very fast in reporting his assessment to Choice that that you could instantaneously deny my replacement claim for my older electric heating system. I found that most helpful so that I could file a quick appeal. It is winter and not a good time to be without a reliable home heating source.

He knew immediately what had happened! He explained it to me, and I understood it at the time, but I can’t convey what he said now!!! Old age is not for sissies!!! He was a very well mannered young man! Thank you!!

He was extremely nice and talked me through everything he was doing. He always kept me posted on where he was and when he would be arriving at my home. Very good experience and I highly recommend him. He wore a mask the entire time and was very patient with my kids and cat running around.

The technician was nice but he did not have the part to fix the dryer. Been over a week since having the problem. Need it fixed immediately. You guys made two appointments that were cancelled. Had to call in for help 3 times. Very dissatisfied!! Considering ending my contract. Especially after noticing you increased my copay without telling me. Been a customer for 3 years and even recommended you to friends and family. Not happy at all. I want a call today to find out what’s going on.

The attention to my issue, as well as detailed information thru the process was beyond my expectations. The repair technician was informative, as well as very knowledgeable. As it turned out, he informed me that the equipment was still under manufacturer’s original warranty. Choice Home Warranty was saved a claim, and I learned some valuable information as a result.

We had hot and cold rooms. The thermostat was weird and even the technician said he had never seen one like it. So he replaced it with just a simple on and off temperature which is what we wanted. Now the entire house stays perfect. No more hot or cold rooms. I can assure you we are very glad we have Choice Home Warranty. They have been great with their services and technicians. I highly recommend them to anyone who is either renting or buying.

Paid $2000 for Choice Home warranty. I’ve had the plan for 1 year and this is the first time I’ve filed a claim. Customer service was nice on first call. Was informed they were having trouble finding service technician. Then received call saying service would be provided 1 1/2 weeks later. I called Choice Home Warranty back stating that’s too long to be without an oven. Was told someone would contact me to arrange earlier appointment. 3 days later still haven’t heard from anyone. So frustrated and disappointed!!

Easy process, great prices and the coverage appears to be equal to or better than a previous home warranty we had in another state. Salesperson called as I was about to submit online and saved me money. Based on contract, we should be well covered between the Home Warranty and our Homeowners insurance.

He was very professional and came quickly. The part is ordered and he is coming back on Friday to install. Very pleased. Nice young man. This was quickly done and we will back in service on Friday 1/15/2021. The young man followed Covid-19 guidelines and kept his work area (heater unit in house) very clean and was very kind.

We were not satisfied with our current warranty company from a cost and customer service perspective. After doing some research we opted for Choice Home Warranty. Todd helped us get signed up and was very informative and customer focused. Hoping for a much better experience with Choice!

I turned in claim, got response a few hours later saying appointment was set up for next day. Tech called 2 hours before appointment window asking if he could come earlier. Tech quickly figured out that control card needed replacing. Tech sent back to CHW which approved repair, tech came back yesterday (after he called saying he would be back). Tech changed card out, everything working fine.

The tech called. Said he’d be at our home the next day! Was on time under the 4 hour window. Did a great job, was friendly and explained the problem, fixed it and was on his way in no time! We will ask for him in the future!

After a no call no show from the original technician assigned to my claim and dealing with a plumbing issue for two whole weeks, I was very thankful for the next batch of technicians, from First Action Plumbing, assigned to my claim. They actually called and showed up. They were prompt, courteous and professional. I appreciated that they were knowledgeable and were nice enough to explain the how's and why's behind everything they did while alleviating the issue. I learned a lot from them. Thank you so much.

Adam ** was very nice and explained all the information concerning the warranty. We feel we got a good price. We are buying a condo which is the first time in 45 years we have moved to a new location.

The wait times was very short which is great these days with all that is going on. Anthony was great in helping me with my needs in finding an affordable warranty plan for my home. He was very attentive and professional. I would surely recommend this company to my friends and family!

The value to cost ratio plus the customer satisfaction percentage and the turn around time for payment of claims are the best in the industry. When you include the value of this and the discounts to their programs and ease of payment plans, there isn't another company better and more cost effective, now is there?

The claim was easy to make through the website. The claim status was readily available to review and provided details on the contractor that was assigned to respond. The contractor that performed the service was outstanding. He contacted me within the recommended window he was to arrive and worked with fervent expertise to identify the problem. This has been the best response to any warranty I have ever purchased.

This has been the worst experience that I ever signed up for!!! They find the littlest loophole to get out of covering anything!!! And if you're fortunate enough to have them even consider it is always a song and a dance and minimally covered! I am a widow and I was excited to sign up for this and what a mistake!!!!

Better read the fine print! Eg won’t cover leaking hot water heater because it’s a tank!? That’s all it is - a tank! Trying to cancel and the math they use to provide a refund is crazy. DO NOT GET THIS WARRANTY!!

I was able to get an appointment the next day and my disposal was replaced at the appointment. The technician was on time and very courteous. I would recommend Choice to my friends and family. Good experience with them. That’s all I have to say. Thank you.

My dishwasher went out, technician came a very professional said I needed a part, I paid him the 65.00 deductible, he call back and said they would have to replace it, well I feel like I lost the 65.00 because dishwasher is not fix and after I buy another one it will cost me money to have someone to but it in, home warranty should cover that since I am left having to go out and find one, get it to my house, plus you're not giving me but 249.00 for a new dishwasher, while take in off the 65.00 I paid that leaves me with only 184.00 that leaves me about 250.00 to come up with, not much of a home warranty, do the math. I can save my money I send you each month and I will be ahead.

Friendly talking of Mr. ** is appreciated and I appreciate of his patience of listening the customer. Renewal price is maybe little bit high but attitude of your staff make me happy. So that I took his words and agree him. I believe Choice home warranty will take care the customer with full of courtesy.

The worst experience. Waste of money, waste of time. No credibility. Worst customer care, I regret the time and money that I have spent with this company. My recommendation look carefully. DON'T GO THERE.

Chantel is my account manager. She was very polite and professional and had immediate and certain answers to all of my questions. She made the experience of changing from my current home warranty company to Choice Home Warranty a pleasurable event. I look forward to working with Chantel on my other three properties when they come up for renewal with my existing company.

Choice has always been prompt in setting up our work order the two times we have had to use them. Both times the technicians that came were thorough and courteous and able to solve the problems. Customer service has always been excellent! I recommend Choice to people all the time.

The technician, Peter explained everything, from start to finish. The neighbors noticed and was curious so I had to deal with questions, After that they wanted to know about Choice Warranty. Some showed a lot of interest and I gave them your information. Thanks for your help and I will continue to mention Choice Warranty. Thanks Again.

It took a while to get someone to come, maybe two weeks but when they did finally come, they were efficient, professional and I would recommend the company. One part was replaced and another is on order. They are supposed to come back and finish the work.

Technician showed up on time. He was fast and efficient. I like that he made sure everything was satisfactory before leaving. He was friendly and professional. I would use Cascade Plumbing again without any hesitation. Good job Choice for contracting this company.

I am so sick and tired of dealing with Home Choice warranty. I have been going through pure hell. Sending their techs out here who do not know their butt from the hole in the ground. My system is still not working. I have cut out of pocket $600. They keep sending people out here who do not know what they're doing. I would recommend no one to ever use Home Choice warranty. If they do not do the right thing by me I'm going to take further measures.

When I was researching different warranty companies one of the things I wanted to ensure was that they covered older appliances. Choice told me they did and I went with them. However, when I filed a claim for a older appliance they couldn't get the part to fix it so they did they would only give me money rather than fixing or replacing my oven. I had to pay for them to tell me this! I know it's old and probably wouldn't have parts if it broke. They didn't give me enough money to purchase another much less have it installed! Would not recommend them at all!

I created a claim, within minutes they emailed me to say they were working on it. Within the hour they had an appointment set with a vendor. The vendor was on time and did a great job, so they are working with top-notch vendors which is great. Overall I'm extremely pleased with the service I've received. Thank you,

I was very pleased to speak to an agent who took my information, explained the process and told me I'd hear back in the next day or two. The person who took my information was professional, efficient and knowledgeable. I am glad that I chose CHOICE WARRANTY.

I was contacted about a home warranty. I was at work, but had a few minutes to talk. That was all the time I needed. My questions were answered, a fair quote was given and my policy in place in just a few minutes. I was impressed with their pricing! It was a lot cheaper than other companies. I also liked that they have a warranty add-on for my Septic Tank. I'm impressed.

It took a long time to get the repairman here, but I guess it was because of Covid and won't hold that against Choice Warranty. When the repairman did arrive, he was on time, polite and fixed the problem. He cleaned up his mess before he left. I was very satisfied.

Due to unsatisfactory experiences I canceled my policy with another home warranty. After researching other home warranties, I decided to purchase Choice. The initial experience was great. I did not feel pressured by the agent. She made recommendations but allowed me to choose the policy that works best for me.

The service techs were very knowledgeable, professional and friendly. They arrived in a timely manner and addressed the problem. They explained what they were doing and why they were doing it which was quite helpful and educational. I would be happy to do business with them again.

Repairman came on time and was very personable and thorough and explained everything as he repaired the refrigerator. Asked me to call if I experienced any further problems with the refrigerator. Refrigerator appears to be working properly and is cooling the food as is expected.

All claims were denied. Still not sure why. Called claims dept. and was told that none of my issues qualified for coverage. I have broken plumbing, but it's not covered? The wax ring was leaking and defective and when we picked up the toilet, the flange came with it.

When our garbage disposal started leaking late Saturday night, we called Choice's 24/7 line and reported it. They attempted to find a repair person, even offering to let us choose one of our own on Sunday. They located one Sunday night. By Monday night, the new disposal was installed. Excellent customer service!

Called about microwave and someone was immediately dispatched. No parts available for older unit and I received quick call from Choice telling me microwave would be replaced. Tried to contact agent and slowdown began. Left several messages and not one was returned. Unacceptable! Finally made appointment over internet. We'll see what happens.

Technician is good, he was prompt and gave me heads up regarding his arrival. Technician has been to my house before taking care of the same issue. He was condescending the first time he was at my home. However, this time, he was much better. He was efficient and seems to know a lot of pool maintenance. But it is the attitude he gives off. I am happy Technician fixed problems I have with my sweeper pump. Thank you.

Please don’t ever send this person back. He’s been here before and that time I wasted $60 because the problem wasn’t solved. I had to hire an outside person. He returned yesterday, wasted another $60. Kindly don’t send this company back..

Updated on 01/15/2021: I haven’t heard back so I called, they said don’t have the order and not sure when they will receive it... Very disappointed!!!

Todd returned my call promptly and provided me with the information I needed to make a decision in regards to going with your company. Todd did an excellent job providing customer service. Hopefully your company will provide the same excellent service when I need a service call. That will truly be the test.

I call Sunday. As soon as next day they were fixing the water heater in my house. Fast and well done. The specialist came and make the repair. Change the broken items. He make sure the heater was working. Felt very secure with the company.

I was extreme extremely disappointed to discover that the springs on my garage door were not covered but the opener is, so are the belts on my washer and dryer areas well as other appliances are used much more often.

Our refrigerator of six years was not operating normal. After sending two companies to see what was wrong with it. They send us an email telling us they were going to offer us money to replace it. Now we are on the hunt to find a good quality replacement for it.

For a first time user of this service I felt that some of your customer service people were not very caring. I felt like I was being yelled at for not knowing all the rules of this warranty. Other customer service reps were very helpful. The time to wait for service is too long. Also on your website it states immediate technicians are dispatched. 4 or more hours or even days is not immediate. Technician that was dispatched to our home was amazing.

The technician was good and polite We would use him again. We appreciate your help. Thank you. Have a good day. Today is Tuesday. The work got done at little before 9 AM in the morning and now we’re finished with the job.

This was the best warranty service I had this far. This is my first home my heat went out in the dead of winter and I put in a claim. Choice Home warranty was so responsive and I received an email indicating who and what time someone will come. They came at the designed time repaired my heat and he was on his way. Thank you so much CHOICE!! I'm a satisfied customer and you will continue to KEEP my business. I will be referring you to all my family and friends.

Tech was knowledgeable and courteous but said parts were no longer available and should know in 2 days if any are in stock. I received an email stating that my next appointment is 3 weeks away. That means a month since calling in for a repair.

I'm very disappointed that Choice Home Warranty denied the claim. I appealed as advised to do to find out the next appointment to speak with a case manager in 8 days away. 1/13/21. Come on CHW that's just unacceptable. The rep. only comment is to file an appeal. To have no hot water in the winter months is uncomfortable.

The technician was scheduled to arrive between 11 am and 3 pm on Monday, January 11. He arrived shortly after 3, said he was from Choice, looked at the oven, then presented an invoice for service. I still do not have an oven that works. I do not know when I might get my oven repaired nor do I do not know who is responsible for getting the part to fix the oven.

The dryer wasn’t working properly and the technician quickly identified the issue and did the repair. He replaced the drum belt and lubricated the parts, the inside was very dusty and cleaned up it almost looked like new. Very professional and was done within an hour.

The tech was great but my service with Choice is not. Choice would not ok a fuse. So I am really disappointed with choice. This is the second time in a row I called for something and they did not approve it.

I purchased two policies, one for my current home in one state and the other for my rental home in another state, for three years. The rental home has always been a problem child and my rental agent had consistently success calling Choice Home Warranty to repair or replace items in the rental house. I can't say enough what I would have to pay for over the two years this policy covered for this rental home. I sold it, provided the policy to the new owner as part of the sell. I just renewed another 3 years to cover my current home. Good valuable financial protection for me, good company and type of policy to have for my 17 years old condo. I don't expect any less of great services from CHW providing for my own current resident. Thank you!

When you buy home warranty you have to be ready for slow service. But not THIS slow. I submitted claims for my washer and dryer November 15. It took them more than month and 3 no-show appointments (3 full days-off for nothing) to send me proper tech to repair dryer. At last. They still cannot properly assign tech to repair my washer and it's almost 2 months since my claim was submitted - it's already January 11 and I don't have tech assigned, no parts ordered and so on. Every time I contact them, their rep tells me they are assigning me tech, then I get email with different info, and when I contact tech myself - the repair company has either another different day and time or no work order at all. I feel like it would be cheaper to buy new washer and dryer. If I would imagine it would be THAT SLOW and complicated, I'd never buy this warranty and never deal with claims to CHW.

Claim denied! Leakage not covered. NO, the issue is no hot water since Wednesday. The leaking was 2 days LATER. I was going to call a couple months ago as it takes forever to get hot water and some taps never got any. The leak only reminded me to call but the no hot water happened 2 days prior. I pay my premiums for years. Do I get service? Now, I get an email to call to receive a call about the problem. Only availability for the case manager is a WEEK from now!!! Really!!!! How long must I wait now just for a phone call... Another week is NOT an option. I need to know by Tomorrow when I'll get a new water heater. It's nearly been a week now without hot water.... Come on!!!

I would definitely recommend Choice Home Warranty to any home owner and more specifically to any friends. Choice Home Warranty has been expedient with all and any work order. Further, the vendors whom Choice Home Warranty uses are courteous and knowledgeable.

My warranty service is sufficient for what I need. I have used this service a few times in the past 2 years. Some of the service companies were not as efficient as I would like them to be. The cost of the warranty per year was adequate.

Very responsive and good company. I had home warranty companies before, but this one is the best. Recently I submitted a claim. They satisfy all my needs. The customer service is good and respectful, they always consider what needs to be done.

Been happy in other experiences. Frustrated because: you could not find a plumber, which I understand, you told me I could find my own which I did. Getting approved for reimbursement is frustrating, the provider I have doesn’t deal with ins. Companies and I’m struggling to give them info as if it was one of your providers. I did following your instructions including a proposal from one of the most reputable plumbing companies in this area, please help me!

The coverage options look great along with the monthly rates. First time customer and excited for this plan. Great reviews online and highly rated on sites comparing industry leading companies. Appreciated the discounts and long term options. Customer service was top notch.

I would like to say Thank you for honoring the initial agreement to continue my policy with Choice Home Warranty after my previous warranty expired. The integrity and commitment is what I search for. My plan is to build a long time partnership and seems I found one.

I called Choice Home Warranty (CHW) to obtain a quote for my household appliances. Representative Greg provided top-notch assistance & very detailed information about your different plans. Suffice it to say, I purchased a CHW warranty plan for 42 months. I would definitely recommend CHW to family & friends.

The claim was for water heater that had gone out with a leak and no pilot. Choice was unable to find a service that could come to check out the problem and asked me to do it with reimbursement after checking the repair needed invoice. Then a day later found a company to come to Kearny-- it was not Kearny ARIZONA. I have now found someone to do it and will be cancelling my policy. It is not that you did not try but because most service companies have had issues with warranty co. I can find my own service co.

After receiving an email regarding the home warranty program, I downloaded the coverages. I conferred with my brother and decided today to sign up. My phone call was answered promptly and Ralph, your representative explained your programs and offered additional incentives. I decided to go for the initial 13-month basic program. There was no high pressure.

I had a water heater issue and contacted CHW to have it fixed or replaced. The contractor was terrible and did not show up at the appointment window. I had to reschedule. He still didn't show up at the agreed upon time. When he did, he supposedly submitted information to CHW for the work. Five days later, no communication from CHW or the contractor. When I called both parties, they blame each other. With an open claim for so long, CHW needs to follow up with the customer. The contractor should never be used again by CHW. In the meantime, I have personally set up the repairs by a reputable plumbing company and they show up as scheduled. I am out my service fee and CHW doesn't care.

Purchasing my home warranty from your sales representative Michael ** was more of a pleasure than a chore to be done. He explained everything in very easy to understand sentences. Not only was he knowledgeable about what he was selling, but he was also extremely polite and respectful. All qualities which are hard to find these days. Your company should be very proud to have such a kind and considerate person working for them. I hope that this company has a way of showing its appreciation toward such employees.

The process was very easy! The person who handled the call was very helpful and thorough. I cannot comment on the actual service until I have a need for it because the last home warranty service I had was easy to sign up for but not so easy when I needed service.

As part of the Choice Home Warranty service, I sought assistance with repair of electrical socket. The customer service was great to schedule an appointment. The electrician who came to repair was efficient and did the job well. We were generally please with the service and would recommend CHW to other as well.

Registering for the home warranty was easy. I asked if I had plenty of providers and was told I was in a very good service area! Yay! The price was also better than my current provider, Home Warranty of America. Yay!

Before I chose Choice Warranty I read the reviews and was impressed. I decided that I would give them a try and to my surprise, the service has been excellent. I have called twice and a technician was dispatched to my home with 1-2 days. I love the service and would recommend others to your company. Great job!

The 'wait time' to get approval for a heating repair in the middle of a winter blast was not great. Priority should be given to cases like that where people are freezing in their homes waiting for 'approval'... Thankfully the repair guy was able to come the very next morning after approval, so the technician was very good.

Very quick response and quick appointment time. Very easy to schedule. Would use again. Replaced dryer and service provided was professional and friendly and on time. The cost of the home warranty is very reasonable. The manner in which my claim was handled was exceptional.

The company sent to fix my oven communicated very professional with me in regards the issue of the oven. They replaced the part needed very fast and without any problems. Prior to their arrival, they also kept in touch to let me know about their arrival to my house. Overall, I'm very satisfied with their quick and good job.

I am satisfied with the service. The issue was reported on 1/1/21 and CHOICE responded immediately in the afternoon. It would be nice though to have some option with the plumbing company so there’s also more option with scheduling the service. We did not get our water heater fixed until 8 days after.

Very satisfied with the prompt attention to my warranty claim. CHW was able to communicate and approve the claim within 10 minutes allowing us to move forward with the repairs to our refrigerator so nothing was damaged. They made the whole process very seamless and hassle free. Thank you.

Agent was friendly and listen to issues. Was very professional helping me open my claims. Agent asked if I would like to renew my contract because it's almost completed. Told her I that I need to check with my wife first.

I called CHW on Friday 1/8/21 to place a claim as my heating system was not working, just to let you know, I live in Maryland and the temperature nowadays is in the twenties. I had a great experience with this claim and I can summarize in the following points: 1) When I called to place a claim, my call was answered within FEW minutes. This is very important for me. 2) Although I called on Friday afternoon, I received an email with an appointment within an hour and I have been scheduled for the next morning, SATURDAY AM. 3) The contractor showed up on time, he was very professional, able to diagnose the problem and fix it right at the first time.

Very happy with the way Anthony explained everything. He answered all the questions we had and I think above and beyond with his helpful suggestions. He made recommendations that we feel were very helpful. Hopefully the service providers will provide the same type of service Anthony did.

I really liked the way I was continually kept informed on when the technician would be at my home. He called ahead of time to let me know he was on his way, and gave me an accurate time of arrival. The technician was very personable and also very helpful. He was very knowledgeable in his field. He gave me several tips on maintenance of appliances.

The plumber was very prompt, He made a quick and fair evaluation and arranged a follow up visit to correct the problem which is to replace the garbage disposal. All my contacts have been productive and positive. I will certainly recommend this service.

Ed was very professional. He fixed the problem and things are working great now! He was on time and seemed to care about the customer. Ed had great knowledge of the fridge and knew what the problem was. Fix it and it has worked great since he left.

It took over a week to get a claims specialist to start a claim for me. Your customer svc/claim specialist dept needs attention. Most of the reps seemed immature & lacked professionalism. The last rep that I talked to that did place the claims for me, did a fine job & she was thorough, professional & well mannered. It went very quickly with her. However, I have now waited several days for someone, a tech, to call to set up the appt to have my appliances checked & worked on. It has been over the weekend, though, so I am assuming I will hear from someone by Tuesday of this coming week. I chose Choice Warranty for various reasons, but do believe your customer service needs improvement. I want to continue staying with Choice Home Warranty but want customer service reps to do a much better job. Thank you.

The man who came called first to notify me. He was prompt courteous and knowledgeable. He inspected, diagnosed and repaired all in one 30 minute visit. He explained what part it was and tested it before he left. We were very satisfied and recommended Choice home warranty to a few of our friends.

I was pleased with the work on kitchen sink, however I had also for a leak to be fixed on bathroom sink as it is a hot water leak and the bathtub needs to be snaked, not draining well. I do need these things still taken care of and feel I do not have to pay copays again. I did not get a receipt of work done either, guys machine was not working if you would send to me. I will await a call or email from you regarding these matters. Thanking you for your reply and. Assistance.

I made a claim. It was easy and fast. Now I am waiting for a call from Choice to arrange appointment. Also I called their customer service which was great! It took few seconds to talk to customer service. Also they guide me very good.

We had the sweetest man come and fix our issue. I was originally schedule for next week but I called him because being without water with 4 kids was unbearable (washing hands, dishes, using the bathroom). He came over on a Saturday within an hour and fixed everything up. He was so polite and kind and I hope we don't have any more plumbing issues but if we do, I hope we get the same guy.

Osp plumbing was dispatched for my problem. Choice scheduled an appointment then OSP called and gave me an appointment a day sooner which was perfect. The technician was definitely on time and very polite and efficient. Out of all experiences with my home warranty, this was the best!

I called The call center to put in a claim to get my garbage disposal fixed and they Promptly had to come company come out within a couple of hours The same day and fixed it. They were a professional did a good job and cleaned up after themselves.

Dropped American home shield and wanted to try a new company. So far my first experience was great. I was able to receive several other offers because of the great help from my consultant. Now I see why I could find all those great reviews.

I was surprised at how fast Igal responded to my request for a Home Warranty and he was such a great help with answering my questions about Choice Home Warranty. I ended up ordering Choice Home Warranty for three years at a savings.

I put in to have my refrigerator ice maker fixed back on 10 December. The 1st Technician they set me up with called at 8:30 pm two nights before the appointment and said he was 30 minutes away and wanted to look at it, no way I'm letting someone in my house at 9 or 10 pm, that's just crazy. Then on Friday the 18th when he was scheduled to come, he was a no call, no show after I waited 6 hours. In fact he didn't call at all until he shows up on Monday night the 21st wanting me to let him fix it, I let him know that his company Wright Appliance had been fired from the job back on Friday.

I had Choice Home Warranty for over a year. More than 6 months after I chose them, I submitted my FIRST claim. My hot water heater had stopped working. They denied the claim. When I called to ask the reason- the woman from customer service responded “it was old”. My response was that is why we purchase this type coverage!

I went with a long term contract 5 years with the 6th year free and $45 deductible, most companies do accept them but at times I have had to wait until they found some that would accept their payment terms.

I was very satisfied with the technician that was sent out but I have to say I was very disappointed that Choice Warranty elected to deny the claim. The unit has been maintained but choice says they did not replace the part due to corrosion. I am disappointed and replaced the part at my own expense!

I Called over a holiday weekend. Tech was found that day. The only issue was waiting for the part. Once it was delivered, he was here in a couple of hours. My furnace is working very good. Tech was very nice and apologized for the delay of part.

Feel like I am being punished for CHW not able to handle phone calls due to COVID-19. The individual who finally called back wouldn’t even listen to reason. Had Freezing temperatures and after waiting over an hour for a return call I had set up an appointment with a very qualified technician. CHW declined to cover the charges because I did not wait longer for them to call back. It was so cold I just couldn’t continue to wait.

Michael ** quickly answered my questions and gave me assurance my former warranty would suffice for coverage without waiting. Annual price was less, service call cost will be less and the current online ratings sealed the deal for me. Thanks!

4 weeks laterish? I'm still trying to get my refrigerator claim taken care of. I had 1 person out, you guys wanted 2nd opinion, so after a few more weeks, someone finally picked up the claim to tell you guys that it needed replaced as well. We submit that and now you guys are telling me I need to deal with manufacturer warranty. I called manufacturer warranty and it's been out of warranty for 3 years. Now I submit an appeal, no clue what to expect now but it truly seems impossible to submit a claim and get something replaced.

The man I spoke with was informative, patient, and respectful. He represented the service well. At one point, he offered a variation on the warranty we were discussing, but reverted back to the original topic in a friendly no hassle manner when I declined to discuss the alternate product further.

I DO NOT RECOMMEND THIS COMPANY! Very poor business practices. Had a problem with my AC. They sent a repairman to check. He said the problem was not covered by the warranty. The repairman sent by CHW offered to fix the problem for $1,500. After much debate w/ CHW called another AC company and had the issue resolved for 1/3 of that and it was not caused by the problem stated by the CHW repair service. I will not do business with this company any longer.

I am very satisfied with service. You call in a claim & almost immediately you will receive notice of when technician will be out. Technicians have been knowledgeable, experienced and professional....However I have issues with company itself. I was told by sales agent that if it couldn't be fixed it would be replaced. Not the case in 2 out of 3 claims. Any questions contact me. Thanks.

It is too early to do a full review as the repair has NOT been completed. I would be happy to do a review AFTER the repair has been completed. I would say initially we would have preferred to have some input into the time of the appointment vs just informing us when it was to be done. Also, the technician did not arrive during the window indicated. We waited a half a day only to be informed he was running late after the time indicated he would be arriving. He said he texted us but a phone call would have been more appropriate.

I had a good experience with the company. I wish I could say the same about Choice Warranty. They did not send the company the work order so the original day they were supposed to be here because they didn’t have any knowledge of the order put in. But when I called the company they got right on it and were there the next day! Great company but bad communications from Choice Warranty’s part.

The technician spent several minutes on what was obviously a personal phone. Not friendly. While on the phone he went to the truck to get something & came back in the house. As soon as he got back in, he told whoever he was talking with that he forgot something. He gave me his business card.

The serviceman Aaron was very knowledgeable and very respectful and advised me on what I would expect and was respectful of my home. Was willing to do the job and ask if he could help in any other way.

Called with issues on the electrical box. Had a technician within a week. He was very professional and explain the issue he found. Got a response back on the report very quick. Schedule for repair within a week. I was very glad I had Choice warranty. Rate them very high.

I recommend to a person looking for home warranty. If I’m asked about the coverage I will say everyone is different but I have a number s as no hive it to the person. The agent knew the coverage and gave me a good deal.

It is amazing how fast CHW works. I just put my claim for the problems I am having with my stove at 1150 PM and by 1201 AM I already have a date and time that the technician will be at my home to fix the problem. "WOW", that's what I call excellent service. Thanks CHW and KUDOS to your staff. God Bless!!

The tech was knowledgeable, skilled and friendly. Would call again. The timing was good, will call before showing up. The tech came in with mask on and protective covering for shoes, keeping COVID-19 in mind. Will use again in the future.

Service was good. They take care of my call right away. My dryer was checked and serviceman told me they were not able to fix it because part needed was no longer available. I received an e-mail that you all would give me $335.00 to replace it.

Since getting their service I've had to use them 4 times and it has always been outstanding customer service. Minutes after initiating a claim I'm contacted by a service provider. I've had nothing but outstanding customer service from Choice Home Warranty.

The technician was courteous when asking about what I was encountering. I immediately felt confidence in having the problem resolved. He was quite capable and went about the task and was very successful. He seemed confident in how he could fix the plumbing problem.

Ya'll have scheduled a plumber 3 times and he has not shown up. You need to find a different one. I had to sit home 2 extra days waiting on him and he was still a no show. I will have to call again and schedule another plumber.

Josh with Mericle Mechannica was on time (early) and very knowledgeable about HVAC. He was able to diagnose the issue and my unit was repaired and has been working perfectly. I will request this company if I have other issues.

For 2019 - I would have given Choice Home Warranty a 4 out of 5. For 2020, not so much. Never had to call for repairs/service until Oct 2020 for my HVAC. The unit stopped working. Tech came out and of course, it works for him. Fast forward to Christmas Day. Same unit not working. No heat and the temp in the home is 53 degrees. Emailed for a service call and the chaos started. I understand it's the holiday but I have service techs in my area that would have come to my home on the 26th. Choice Home Warranty did not/would not allow me to use the techs that I had in my area. They wanted people that were "in network" that were hours away and could not come to my home until the 30th. Unacceptable and very unprofessional...

I feel like if an appliance can not be fixed they should give you the cost of a new one with the same features even if it cost more. Everything goes up never down. Say it’s been 5 years since you bought a washer. It breaks and can’t be fixed. The same brand, newer model will cost more than it did 5 years ago.

My 17 month old Frigidaire refrigerator in my second home was not cooling. Choice sent out a tech, who was very competent and pleasant to diagnose. Within 24 hours I was told that they would give me a payout because refrigerator could not be fixed. I am happy with the timely service but not the allowance for a new refrigerator and the amount of time that we’ll be without one.

Couldn't get any money for repairs on my air conditioner that resulted us to finance for a new one. Was very disappointed with the your warranty. Did get credit for 2 mos cause was going to leave but decided not yet 2nd chances.

This trouble call worked as advertised! However my last Covered problem was a catastrophic Hot Water Heater failure which Choice said it will not reimburse me for. They stated I would have to wait (more than a week) for one of their techs to diagnose and repair/replace the water heater. I had to call in a plumber to stop the water leaking into my Laundry room, bath room and hallway. Short answer Quick response limited the damage 20 $19000 dollars and choice would not reimburse me any of the $1600 to replace the covered Water Heater!!!! Choice is not here to help you!! I would not recommend this company after the issues I have and do not intend to renew!

He's not done yet. He has to finish the job. I still don't have heat. I hope he finishes soon. Hope you ok him to complete the job soon. When you let him then he will order the fan motor, get the job done when it arrives and he can come to finish the job. The job is not done yet. I still have no heat.

After doing much research, I decided to switch from another company to Choice. I got a quote online and phoned in to get a price for a third HVAC (not available without calling). The gentleman I spoke with was at first very helpful. Once we agreed on what I needed, he proceeded to start my payment. At this time I mentioned I wanted to pay monthly. He first said "no, it is all up front" to which I said I saw a monthly option online and that is what I want. He then started telling me how much money we could save going the other route and found a Veterans discount. I listened and again said thanks but I want to go the monthly route. Exasperated he asked "even if you will save money the other way?" I said yes, I STILL want to pay monthly. His demeanor changed instantly and he literally said "welcome to Choice, Goodbye" and disconnected the line. I was less than satisfied with his service. But I think I still made the correct decision to go with Choice.

Call with water heater problem and within 3 hours had a response. Not good news but within 2 days it was solved and a service tech will be here Sat. Yeah Look forward to having hot water again. Will be happy to see repair me.

Very prompt response from company. Very prompt response from repair service. Technician was right on time as stated. Technician was polite and very courteous. He was knowledgeable and had our heat on very quickly. We are very pleased with Choice Home Warranty and the services they provide to the community.

Kayleigh, was very helpful in helping me choose my warranty. I think it is everything I need. I plan on letting Kayleigh know Monday Jan. 11 if my husband would like the three year plan. I would like to thank you for such a good choice in what you offer.

Home warranty has proved to only be good for promises. Repairs still have to be done by someone not associated with Choice Home Warranty. Literally, left in the Cold on the coldest night of the year. Choice didn't even have the courtesy to tell me that the work order was completed (unfinished [CANCELLED]. I cannot ever recommend this type of support.

I would never recommend this company. My heater went out and they refused to pay. It was the compressor. They said it was not due to normal wear and tear. They said normal wear and tear does not start till 12 years and my unit was 11 years old. I called several other ac/heating companies including the one Choice sent out. I was told that what Choice had said was not true by all of them. I was referred to a case manager at Choice where she tried two times while we were on the phone to contact the company they sent out. She was unable to speak to someone. So she told me sorry but they were not going to pay. She was not willing to look anymore into it. Waste of time to speak to her. She only gives you 15 minutes to discuss the matter with her and then you have to get off the phone.

I am a seasoned customer and I have been with C.H.W over 5yrs. And I have recommend my neighbor and friends to join this awesome team. As well as my family so if I can continue to encourage my family and friends to unite with me in a awesome company, why can't you do the same. They are very friendly and polite with me and they really listen to you with your concerns. I recommend C.H.W. 1000% because it's a company that really cares.

I’ve only used Choice Warranty twice and each time I was very satisfied with the technician that was sent out. Choice Warranty was polite and very quick with making sure I had good service. The technician that was sent out each time was able to solve the problem.

Repair was done quickly and properly but repair was only necessary because the work wasn't done correctly the first time. We had the temperature sensor replaced but it was spliced to an existing wire that was frayed such that the sensor wasn't functioning. We had to pay for a second trip out to have them replace the frayed wire.

The technician was courteous, efficient and knowledgeable. He helped restart the dishwasher and told me what was wrong. I was later contacted by Choice Home Warranty who informed me that they would replace the dishwasher. After further discussions a reimbursement price was agreed upon.

My first experience with Choice, they repaired my heater fast, Thanks. I totally recommend Choice. Now we are warm my baby, my little dog and I!!! Thanks to Aaron the manager for approved it. I feel happy have home warranty with Choice.

I had previously discussed with Choice a claim that you sent a contractor for and misdiagnosed the problem. I later had to call my preferred contractor to a service call to fix the air conditioner. This amount was $186. Choice took my information and then I heard nothing else. I was told my next service call would be of no charge yet, I had to pay this one $45. Also, I have no reimbursement for the air conditioner repair, no information to extended months of coverage. It is as if you did nothing with my complaint.

Mr ** came when he said he would and repaired my washer quickly and got me back in less to do my laundry. My washer is 14 years old. My husband bought it for me in 2006 because he was about to have heart surgery and I don't think he thought he was going to live through it. We were having problems with the old one we had. He wanted to get me fixed up with a new one. Thank you.

I love Choice for the price of their service. My only issue is when a vendor is selected to respond to an issue at my house it is usually a week before they can schedule to come even look at what the problem is. Then is a part needs to be ordered and approval from Choice needs to be made. It is sometimes another week or two. This happened with my washing machine and now waiting a week for my dishwasher to be looked at. I have recommended Choice to friends and family for the price. Fortunately I have not had any major breakdowns that would put my family in excessive discomfort. Laundromat and hand washing dishes is a good character builder for teens.

Choice Home Warranty sent Moses from Little Moses Locksmith, nice, courteous young man who knows his job. He took time to rekey an old lock and made it work. Recommend 100%.. Now, I know who to call if I need a locksmith. Thank you!

The technician was great but Home Choice Warranty sent me the wrong day and time for the appointment. I took off work early for a false appointment. I called the technician and he kindly worked me in the next day. Disappointed I took off work for no reason.

The technician was prompt and courteous, knew what he was doing and assured me that the necessary replacement parts would be ordered immediately. The approval for the work came on the same day. Great job so far! Desiree

The tech was good, honest, clean and professional. I paid for a 3 year contract. CHW low balled replacement cost. They never replace appliances as in send them to you like other home warranty companies.. They seem to have base prices which do not include costs associated with the replacement process identified in your contract. I accepted an increased offer only because of COVID19 and not wanting to go to a laundry mat. It was not a significant increase but will allow me a no brand basic dryer at approx $100 out of pocket cost. Installing myself. Disappointed.

Waited several hours for a tech to call; after several emails and calls to CHW finally got a call from a tech; but ended up after hours, necessary for handicap bathroom. I had to pay entire bill upfront; CHW will cover less than 1/2. Waiting to hear why the cap and further direction to submit bill; also answers to? concerning maintenance and out-of-pocket expense. I feel the CHW REP should have been able to find one of the companies (due to handicap situation) within the 6 hour period we had to wait for a callback. Thankfully, job was well done later that evening.

Great job and very polite great company KWIK Company and Air Conditioning. If needed in the future this is the company! Needed Capacitor which start the motor and compressor. The fan was not spinning and the technician knew what to do.

Technicians were on time. They knew exactly what the problem was and fixed it within an hour. I was very satisfied. Straight to the point. Professional and listen to the entire issue and then made assessment after inspecting the unit.

I thought that I would have to wait two days to get my ac fix. I I reached out to Majestic Air to let them know that I couldn't wait two days to it fix because it was running all the time and getting hot inside my house. They sent someone over the same day.

I called with a claim that my heater was not working and the best they did was tell me someone would be here Tuesday which was 4 days later. Meanwhile my family was and still are very uncomfortable with no heat in our house! After I called back and complained they said that the heating company could come on Monday, I feel like they need more contracts with 24/7 heating repair companies. It’s no way I should have to buy 4 space heaters and put my family at risk, due to Covid we can’t even go and stay with anyone in the family and we can’t afford a hotel room so we just have to stick it out.

Handled our issue promptly. Technician for the plumbing company analyzed our issue, came up with a solution quickly and had it repaired within 30 mins. Would use them again. Had two different issues this week and both times Choice handled it well.

I am extremely pleased with our Choice Home Warranty. We have had to use it for our dryer, hot water heater, refrigerator and dishwasher and each time we have had our appliances repaired in a quick and timely manner. Thank you so much!

Something busted. Had to turn off the water source. The first person made me wait for a week. Then he never showed up. The second guy showed up on time. Very nice and polite. Diagnosed the problem and was on his way. Very satisfied with him.

Very pleased with 5 star HOME SERVICES INC. They responded via email almost immediately, although it was late evening. They also called the next morning switching the appointment to a day earlier which I appreciated. They arrived a half hour early... Again appreciated and attended quickly to the problem. I will highly recommend this company.

So far everything is ok. Will have to call plumber to see if appt can be sooner as I don't have hot water. Choice warranty was very nice when I called. Gave my contract information and they did the rest.

Customer service was great, very understanding and clear and easy to work with. She understood my wants and needs informed me of all that they had to offer. She was easy to talk to and a very great listener. Great great great experience. Very very happy with the results, price and contract.

Do not cover the water heater (tank) or heat pump (which is essential in Florida). Small language in the contract. It is a waste of money. Putting the money in the bank and if you need it you have it, that is a good move not a warranty company. George Foreman should be ashamed of himself for advertising a poor investment.