Choice Home Warranty Reviews

Greg was amazing in getting me a good deal. He was very professional and helpful. Greg helped me last time I renewed and remembered me. Since Greg has been a member of Choice for so long, I feel more comfortable with a longer renewal period.

The technician, Rich, from Appliance Plus LLV, came by and although he didn’t have the part to repair the dryer, did a temporary fix so my wife could use the machine. He ordered the part and said he’d return next week when he gets the part.

It's been 2 weeks since you approved the claim and I still don't have a machine that works. This is the second time I've had to wait a long time to get a repair. I was told the part was to arrive on the 18th. Now I'm told the 24th. This from your rep. The repairman won't return my calls.

My sales rep name was Kendra ** and she was very good. She had all the answers and I was very happy to deal with her. I will see how this all works out and if it is in our best interest we will renew in 13 months with another contract. I have never use Choice HW before so we will see.

Service was good, they helped me in right way by understanding the issue, they have sent right technician who can fix the problem under reasonable rate. Response from the service provider was very quick after raising the ticket.

The claim process was quick, the technician was awesome. Got here in three hours. The claim decision was a 0. Couldn’t get a decision, no contract available online, false claim prediction time frames. Claim result comes in a day later as denied and I’m out $700 after paying $45 a month for crappy coverage. I could have shopped this service around if I knew it would be denied. Just terrible customer service.

18 minutes before the end of the 4-hour wait window, my first appointment was auto-canceled by the service provider and rescheduled for 2 weeks later. They canceled via email and text, which I don't frequently follow while at work, even though they have my phone number and could have called if customer service was a priority. The service provider's response when asked 'why the appointment was cancelled' was that the unit head already been repaired. Which is quite amazing since they never came to the house! CHW made minimal effort to get the service provider back out at an earlier date. Second appointment went as scheduled. Service provider arrived within the wait window, completed the repair, and departed, leaving the work area clean and orderly.

I was very disappointed to see that you have denied both claims for my appliances. I paid $65 twice ($130) for the service call, despite actually being 1 visit from the same warranty person, just to have both claims denied for being NOT the result of "normal wear and tear." We have done nothing out of the ordinary to the appliances, and they are high end Jenn-Air, so the issues ARE actually a result of normal wear and tear. Why buy a warranty if you charge so much for the service call just to deny the claim? Disappointing!

Technician was wonderful. He was on time and knew the refrigerator and diagnosed the problem quickly. He knew what he was doing and was very thorough. He had a great personality and customer service skills. I would welcome him back at any time.

The technician that came to my home was great. It did not take him long to diagnose the problem. Now we are stuck waiting for the parts to be ready from Choice Home Warranty. Need my heater fixed in a acceptable time frame.

The tech from TITO’S Appliances showed up and within 30 minutes my washing machine was working again! He seemed to know exactly the problem and addressed it quickly and so far it’s working fine. I would and have recommended CHOICE to several friends.

Our technician was kind, courteous, and polite. He came in diagnosing the problem, showed me the leakage, and repaired it all in a matter of a half hour or so. I would gladly reference him and (Choice Warranty) to perform work for anyone I know and I think Choice Warranty prevent homeowners from getting scammed which could have easily happened.

It appears to me that description requested for service is being read. I wrote in my description that my boiler was working fine, however, heat was not coming into my master bedroom because it appeared that the radiator valve was not working properly. Technician arrived and simply wanted to look at the boiler, why? It quickly became apparent that the claim would not be honored and sure enough I received an email that the issue is not covered. Why send a technician to check boiler when I specifically stated that the boiler was working fine??

Nick was very efficient and on time for my appointment. He found the problem and said he would get back to me and he did later on in the evening. The microwave can’t be fixed. Choice warranty offered me a cash.

Service tech. Christian ** was on time as promised, had good knowledge of the product and issue. He did an honest and accurate assessment of the situation that was preventing my heating unit to heat my home, and did not try to scare & sell me into a costly repairs.

Though actual work has not yet been done at my house, the customer service representative was courteous, knowledgeable and respectful. If the actual work is as satisfactorily performed, I won't hesitate to recommend others. I am still waiting for appointment for a technician to pay a visit since three days ago. My equipment need urgent repair.

It took minutes to get a quote and a representative walked me through the whole thing and was super nice. I was worried this was going to be a big process, being a first time homeowner. However, it was very painless and something I can definitely work with price wise.

The service provided was excellent. The repair technician was on-time, extremely knowledgeable and very efficient in his diagnosis and ultimate replacement of the garbage disposal. The technician was also very friendly. We would recommend Choice Home Warranty to anyone we know.

This was our FOURTH call on the air conditioner blower. Doing Business came out three times and although they said in November that the blower was faulty, it was working at that moment so nothing could be done. Same thing with the next two calls. Meanwhile we were without air for 15-30 hours before they came out. Vortex Air came out on the fourth call and said the X-13 part needed to be replaced and got it approved and changed out in a matter of hours. This all could have been taken care of 3 months ago! YAY VORTEX!!

Have used CHW for many years and they’ve always been very responsive. Providers have always been prompt and competent. A better value than other similar services on the market I’ve used. I have recommended to many homeowners. I highly recommend to anyone who owns a home.

My dryer stopped cycling hot air to dry my clothes. I called Choice and within 24-48 hours a technician was assigned to the job. The technician that was assigned was very accommodating with my schedule. When he arrived he was fast and efficient and fixed the problem with my broken dryer!! Thank you choice!!!

No technician has come out home in Missouri City to inspect the cause of heater failure yet. When is your technician going to come. Nobody from Choice Home has called me either. Let me know what are you going to do about this failure.

I was searching many different companies for my Home Warranty. I wanted something that covered the most items with the most affordable rate. I found this with Choice Home Warranty. It was a fraction of the cost for what I paid for my home warranty with my current company, Plus it covered so much more. The agent I spoke with was very knowledgeable and friendly. He worked with me to get the costs even lower. When searching for a Home warranty, do not skip on checking this company out or you may just regret it.

Getting my shattered oven door assessed for repair was very seamless and easy, as well as quick. The response time was so fast. I really like this company so far, and use them on another property I have in Georgia. I am waiting for the repairman to complete the job once he receives the part. He was very nice and knowledgeable. I am very pleased with the experience I have had with Choice Home Warranty!

The company that was contacted to come out rescheduled then came 6 hours later contacting me. I wouldn't recommend them. Said they would call Choice warranty for approval got in their truck and left. I was still left without going on the sixth day.

Fast, easy and online. Less than 24 hours response time. Reimbursement should be received within 30 days. Should consider ACH for reimbursement. Allowed me to use my own repair tech when they could not get one to me in a reasonable amount of time.

In the midst of the winter snowstorm in Texas, Liberty Air got to my appointment 2 days early to make sure that I could stay warm. They were able to fix the problem and my house was warm much faster than I anticipated!

Contractor was very knowledgeable and professional at all times. Service was fast and quality of work was awesome. All aspects of the work being performed was fully explained and was completed to my satisfaction. I would recommend Choice Warranty to all my family and friends.

I strongly disagree with and am so disappointed with the amount of money given to me to replace my broken refrigerator. I believe paying your customers (in this case me), the bottom line amount given was grossly inadequate. In keeping with the current prices of appliances today what CHW paid out to me was totally unfair. I expected to have some out-of-pockets expenses to pay, but what CHW paid me back left me paying out way more than I anticipated. Your agent wouldn’t even agree to an $6 additional amount to at least round off the amount paid back to me. I expected more from CHW, and this experience has left me with a sour taste in my mouth regarding CHW. What in the world happened to good customer service with you all?

Updated on 2/25/2021: The technician came out and looked at the refrigerator and determined the what the problem was, he had to order parts and that's basically the only thing we are waiting on. Universal Repair LLC were on time, called before arriving, was very polite and courteous.

I knew I was paying $60.00, Then I was told by the installer it would be $190.00. I called a representative that just couldn't answer the question of "why". I also searched all the written information given to me by Choice, and still couldn't understand the extra charge. Do you do that for everything that you pledge to replace??? Well, you have my money, and I have two new exhaust fans and the installers were pure gentlemen. So, I just consider it a win, win situation, but I'll be more cautious the next time I buy a home warranty policy.

Response to my needs has always been prompt, and service provided has always been spectacular. I would recommend CHOICE to get the job done. I have been a CHOICE customer for many years, and their service has always been appreciated.

My heating unit went out during a snow storm. Choice Home Warranty quickly reacted, communicated well in regards to my claim and sent a technician out. Miller Heating and Cooling was efficient and fixed the problem during inclement weather. I recommend Choice Home Warranty.

Hello I was very hurt when I was told I couldn't be approve for service on the hot water. When it was cold and had no hot water for 4 days I think some good customer can get help sometime with all that's going on. This is just too much.

Great customer service, the tech that came to my home was very professional and courteous. He informed me the part would be ordered and I would be notified when install would be scheduled. I appreciated that he wore a mask and practiced safe distancing.

Dissatisfied that my claim for repair to my heat pump was denied due to rust in the system. The rusted parts are in the attic of my home. As a single 71 year old woman I do not go into the attic. The last time I had my system serviced I was told nothing about any rust or drainage. I believe Choice Warranty should cover this repair.

This makes twice that instead of sending someone out to repair something broke, but instead of sending someone out, you leave it up to me to try and find someone to repair something. I am disabled, 81 and crippled. Choice has not helped me once.

My garage door opener ripped my garage door off the tracks causing it to collapse into my garage and onto my truck. I had to take it apart (which took forever) and temporarily put it back up to secure my house until a repair company could come out. However, NONE of this was covered and I had to pay out of pocket. Need some HELP here with my warranty! Green Valley Garage Door did an Awesome repair job. I would highly recommend these professionals.

Upstairs heater was on the fritz. Went online and made a claim with Choice Home Warranty and it was handled very quickly. Sent a great contractor who analyzed, repaired and got us some heat in our upstairs. Awesome experience.

My furnace went out and I could not get the thermometer cover off....I thought it might be the batteries. Since I couldn't do it (I am disabled and can't stand up) I called for a service person and Choice was wonderful....They had service out to me the next morning!!! The young man that came out showed me how to open the cover and change the batteries!! Everyone I spoke with was very kind! I had to pay $60 but I am warm. Thank you!!!!

Our customer service rep, Kendra, was so knowledgeable and helpful. She was able to quickly and easily answer all of our questions and get us signed up for this great policy! We are excited about having this coverage for our entire house. Hopefully, it won't be required, but if something happens, we now have coverage.

Ease of working with Choice warranty to get a solution and get it fixed. Great customer service!!! Thank you for helping me with this issue and for responding so rapidly to my needs. I’m very satisfied with it. I would definitely call again and use your service again.

Hello, I was pleased with the service guy, he actually called and advised he could come the same day. Made the repair quickly and I was so thankfully to have heat. My problem was with the CHW rep/Lucy, I had originally placed my request online with no response so I called. She was rude and un-professional. I canceled the order and had planned on cancelling my service with CHW. I thought about it, I have been with this company for years and one person wouldn't stop me from getting heat. I submitted the request again online and only dealt with the only notifications. The other problem was I hadn't been notified that my deductible had increased within a year time, from $65 to $85.

Policy # ** Claim # **. The appointment time given was 02/20/2021: 07:00 AM - 11:00. After no Technician call or showed up, I called KINTEX PLUMBING, I got another appointment for a different time, 01:00 PM - 02:00 PM. I try calling KINTEX again but put on hold for about 12 minutes. Am I going to get any service; Ashik **.

Placing call was done timely manner and sending repair tech was done also in satisfaction. The only concern is tech have not contacted and said when repair will be done. Called claims and they assured me of contacting repairman to inform him to call me.

The technician was very polite and professional. He was very prompt at what time he said he would arrive, he was a day early. Choice people told me he would be here on Sat. 2/20. He called and came on Friday 2/19 which was OK with me...

Choice does an excellent job quickly responding to a claim submission, and dispatching out a repairman. I like your communication responsiveness. The washer started working before he came so we cancelled the repair visit but I have been impressed with Choice service response time.

The total claim and resolution process became smooth. No need to call for an appointment. We can submit a request online. Very next day appointment and resolved the issue on the same day. I had bad experience in the past, but looks like it is improved a lot. Hope it will continue the same.

Recently, our kitchen stove started making an alarming noise. We turned it off and called Choice who manages our home warranty. A real person answered and organized a claim for us. The next day, an appliance contractor called us and arranged a visit in two days. The process was efficient and surprisingly pleasant. I give all parties involved an A for the day.

WT was very sweet and seemed to thoroughly try to diagnose the issue. He was complimentary on how clean our dryer was. There was a broken part that he ended up gluing so we should know by 24 hours if it worked. Would definitely recommend him.

Technician was prompt, very polite and professional. He explained in detail what he was doing and describing the function of the particular part that he was working on. Talked about cleaning and maintaining the microwave for extending the life of the product.

Great work once they arrived. Icy roads may have been the problem. Received text at 7:40 am. Didn't arrive until 8:40. Original window 7:00 - 10:00. I don't mind getting up early but almost 2 hours later is unreasonable. However I would use them again and recommend to others.

My washing machine went down and they acted as if I was the only client they had. Very prompt and courteous service. This is the 4 or 5 time I’ve called over 6 yr period and they have always lived up to their agreement. Thanks CHW!!!

We were VERY satisfied with Choice Warranty and the contractor OPS Plumbing. It was the first time we've used the repair service at our new home. Choice responded to our online request quickly. And OPS Plumbing was able to schedule same day service call!!! The young man who came was very good, professional and knowledgeable about the problem and repaired it within 20 minutes. Outstanding service by both Choice Warranty & OPS Plumbing. Thanks so much!!!!

Needed to have my garbage disposal replaced because it started leaking at the bottom. Contacted Choice that evening and they had a top notch plumber come the next morning. Repairs in less than 24 hours. It just doesn't get any better. Thanks Choice!

The plumber that showed was excellent. He showed up at the time he would and called before he arrived. I was suppose to get a free co-pay because of previous non satisfactory experience. That credit was not applied and I had to make emails and phone calls to make that happen. Should have been set up automatically, but was not.

Always easy to login and submit a claim. Quick response too. My warranty has covered all my needed repairs so far and has saved me a lot of money. Gives me comfort and satisfaction having a warranty I can count on.

I called at 10:00 pm and got someone right away. They helped me and in the morning my husband was able to hopefully rectify the problem and I didn’t want to take away from someone who was in dire need of service. The response was very quick and pleasant. I have referred family and friends to Choice.

Not only was the tech quick and responsive to our problem but the contact person at his office is extremely personable and efficient!! I am waiting for part and will let you know what I think about final repair. I would recommend their company to my friends.

The claim process was easy, within hours our appointment was booked, plumber was on time, pleasant and professional. He reviewed the water heater and fully explained everything; he also made suggestions to reduce the risk of the issue happening again. Would request him again if we had another plumbing issue.

Tech didn't give up until he found the issue, the first part was not the problem but he continued to troubleshoot only took one more test to try another part and was completed. He was a very nice person. I wish all service technicians were as thorough and nice.

Took over 3 days and appointments with 2 companies. Denied claim immediately. Left with no heat during very cold weather snap. Slow appeals process. Second time slow response time. 1st time took 5 days to get service even scheduled. Paid for repair ourselves but am unable to get reimbursed due to website not having valid way to submit another company's receipts or report.

So far it's been good. I hear so many negative things about Home warranty so for now we will see what happens. But there is something that needs to be addressed. When you raise the price up you need to let your customers know not when they call for a new claim. At least a letter sent out. Thank you.

I purchased CHW after a competing warranty company I was using inexplicably dropped my contract after 4 years. CHW is reliable and efficient, most recently with a plumbing issue. Great technician. Great service. Totally satisfied. I recommend this service to anyone desiring a home warranty. Reasonable, accurate and efficient.

Your people got right on our problem and set up an appointment for us; a week away.. My husband is 81 and has to open and shut the door manually. This is very hard on his back. Could not seem to get us an earlier appointment.

Great experience. Hassle free too. Elite Handyman Services were great. On time, efficient and knowledgeable. Technician thoroughly cleaned all the coils to ensure the refrigerator was running efficiently. Tech felt this would solve the problem of the freezer icing up. He advised me to call if I see any ice forming and he would come back out.

My experience was not good at all. I filed an eligible claim for an appliance (microwave). I got notification that the appliance would be replaced and offered a cash amount that is less than half of the price of a similar microwave. How am I suppose to purchase and pay for installation of a New appliance with less than half of the price. This is really disappointing!

The technicians were very professional and polite. I was scheduled from 3 pm to 8 pm, and even though they came in around 10 pm I totally understand that they were super busy and that they still managed to come even though it was that late, and they notified me ahead of time that they were going to be late. I would totally recommend them.

Got my appointment within 2 days after the big freeze. Great HVAC technician. Very polite and informative. Now I'm waiting for the approval for my repairs. Fingers crossed. Policy wasn't clear if part and repair are covered. Was today 24 to 48 hours.

The technician provided great service! Unfortunately Home Choice Warranty is trying to shortchange me by offering to reimburse half of the value of the appliance that is not salvageable. The terms say that if the appliance cannot be fixed, it is replaced!

Garage door broke during the snowy weather, was repaired one day after claim was out in. Repairman was great and equipped to repair the garage door in 30 minutes. Will be renewing my warranty again with this company. Great company.

Our claim was resolved quickly (same day) and to our complete satisfaction. The HVAC company (ARKTIKOS) was excellent and we would definitely use them again and would recommend them to others. The technician gave extra effort to locate the part to repair the furnace.

Good work. They came straight to the work and kept busy until the work they could fix was done. It never is perfect but they did around 90% or more. It would be nice for the workers to call back and ask if everything was done and thanks and God bless.

The agent explained the contract, called me back at a convenient time, gave a reasonable price for the contract and it was in my inbox as we spoke, thank you! I trust that in the event I need a repair done, it would be with the same diligence as this call.

We have heard from no one as of yet. Contacted warranty company at about 4:30 a.m. and it is now 4:30 p.m. Not only is it winter so it’s cold outside, we need heat to keep pipes from freezing. If we don’t get help soon, we will not renew our contract with Choice Home Warranty. Very disappointed.

Todd was very helpful and accurate in what was covered. Helped me understand how it all works. Very nice guy and appreciate his help understanding it all. If I have any questions I would like to go through Todd if possible so he can help me with any questions I may have.

Started claim Tuesday morning, someone couldn’t come out until Friday. That was an electrician and he said he couldn’t fix problem. Had to start a new claim with a heat/AC request. Haven’t heard from the new company yet. House is 51. Patiently waiting.

I called and spoke with Ronald ** today about Choice Home Warranty. He was friendly and helpful and answered all of my questions. He recommended that I purchase the three year plan which includes an extra 6 months of coverage. I opted to purchase the 3 year plan with guaranteed rates. I will recommend Ronald and Choice Home Warranty to anyone I know who is interested in purchasing a home warranty.

knowledgeable, professional, courteous and explained everything to my satisfaction. He is a credit to himself and his company. I commend him! I highly recommend Choice to anyone seeking a home warranty.

Hopefully Choice will be a good choice! Yet the rep tried too hard to push a multiple year option. This over selling made me think about going with another company. Anyone who over sales, let’s me know that I need to be weary of the product. Stop this, please.

1) Was a terrible experience. After a number of phone calls & email I was told lighting wasn't covered. Why wasn't I told that before a was charged $65?? 2) refrigerator repair not prompt but was excellent when completed.

Luke ** did an awesome job. Went the extra mile to get me a better rate. Everything was flawless. Happy that I can now have peace of mind if anything in my newly acquired home goes wrong. It was truly an awesome experience.

Choice Home Warranty quickly provided a service technician to diagnose our issue. Once the issue was identified, the results were given to Choice. Choice Home Warranty reviewed the provided information quickly and notified me of their decision to replace my appliance rather than attempt to repair it.

Been having problems with this furnace for a while. Brian with All South heat and air was dispatched and determined that my furnace needs to be replaced. Choice has agreed to replace it. Good service and they are taking care of me.

Excellent customer service and best home warranty service. Very good turnaround time for service and always have the best technicians available in the area. I have recommended your service to many friends and they have had the same experience. Keep up the great service!

Jamel was very helpful and answered all of my questions. All of the policy details arrived quickly via email. The only complaint I would have is that the phone audio was poor - lots of background noises made it difficult to hear.

Have historically had bad experiences with Home Warranty companies... Really hoped with me spending my hard earned money with your company for coverage that it would be there when I needed it... Especially in these distressing times... I was wrong... Denied... I feel I’ve spend over $1200 for nothing... I work very hard for my money and to feel like you’re not getting your money's worth, it’s a bad feeling for sure .. I will not recommend CHW ...

Cold air was blowing out especially in MBR when thermostat set at 74 degrees. Call for service to Choice Home was prompt in getting a company and technician to answer my service call. I was very impressed with Chosen Comfort Company and technician was so professional and helpful explaining how to help me better understand problem with heat and very attentive and helpful in correcting problem with heating system in my home. I highly recommend Choice Home and Chosen Comfort to family, friends, and neighbors! Thanks so much for your prompt attention in this matter!

The technician (Buzz Services) that came to our house was courteous, quick & efficient. He knew exactly how to fix the problem. He had the necessary part and installed it perfectly, in a short time! Thank you for sending him to our aid.

Water gushing out of lower living area floor drain, toilets losing water level when washing machine evacuated rinse water- at this moment we had a problem. I contacted Choice and they finally got a plumber to contact me for correction of problem, which, turned out to be a frozen vent pipe on roof that stopped venting because of storm closing vent pipe with cap of ice.. Thank you....

On time, very efficient and direct answered all questions. Ordered part on the spot. Made an appointment so he could do the installation. Asked if I had any more questions. Told me to have a great rest of the day.

Very disappointed in their buyout program when an appliance cannot be repaired. For an 18” dishwasher the offer was $246 the replacement, a far inferior model to broken one cost over $800 installed. When I tried to appeal the payout they scheduled an appointment to talk to someone (which took another week) just to be told “that’s the policy” which slowed down the process. I feel that if you have older appliances no matter how high quality they are, the money spent with this company isn’t worth it.

I am not very happy with the experience. Texas has been dealing with a bad weather experience. Temperatures dropped fast and my furnace was not heating. I called you and you were able to send a contractor to check the unit. He found that the control board was damaged and reported to Choice which turned around a denial because it was assumed that the board was damaged by the power roll outs but actually the unit was not heating previous to the loss of power. I would like for you to reconsider the issue and approve the claim. By the way the contractor was very professional and is doing anything he can to solve the problem. The board has been ordered and I have asked him to repair the unit as soon as he gets the board. Please let me know your consideration of my claim. Blas **.

Representative on phone was very nice and respectful. They were able to assist me very quickly and even transferred me for my other issues I called about. Next rep after the transfer was very nice as well. My issue was able to get resolved perfectly.

I had the need to request service on my washer and dryer. From the moment I called to request service, to the gentleman who came to perform the repair, I have been treated with professionalism and care. In a time where customer service is lacking, Choice Warranty is a diamond in the rough. The process is easy and the skill set of the technician is excellent. I needed parts and they were approved with no hassle. I would recommend this company to everyone. They have already saved me the cost of purchasing new appliances.

My service guy took care of business. So far, so good. He was late getting to the house. He called to let me know he had car problems. I was just glad he kept his word and came around 8:00 or 8:30P. He resolved the water heater issue and it's working fine now. Thank you.

Was extremely pleased. Technician came promptly. On Saturday 2/13. He got the heat running but told me the combustion flue was blocked with debris so it was likely the system would fail again. The roofing company sent out someone the same day to clear the flue and heat has worked since until this morning. Should I file a new claim today or contact the vendor who came out last Saturday?

Lone Star appliances was timely, professional and courteous. He used all safety gears when entering my home. In addition, he was very knowledgeable. I will recommend the company to customers. He was very detailed while repairing my dishwasher. He explained that he also could service my microwave and my stove. I am very satisfied with the company.

We were looking for something with assurance for security for our appliances when I found Choice Home Warranty. We have been satisfied so far with the process they use. I would like to use use people that I know is the only thing I would change.

After paying the fee, he was unable to free a blockage using a new double blade on the snake. I then learned he was not permitted to use a camera to visualize the blockage as CHW refuses to pay for it. So after waiting 3 days for service, we are still unsure of cause of blockage and have to hire our own tech to try to free the blockage.

Happy to become a client of CHOICE Home Warranty. The coverage is extensive, the price is right, the reviews VERY Favorable. And Greg H, our sales person was very knowledgeable, thorough and friendly, too! This is all a great combination of factors which led to our decision to go with CHOICE!

Choice Home Warranty is all talk and no follow through. I bought their highest premium warranty as well as add ons for the pool and sprinklers. Top of the list was ALL plumbing. I have a burst pipe from the Houston freeze, but I thought, no problem, I'm covered. But no, that is not the case. After making me wait 5 days without water, they have come back and denied the claim. Stay away from this vendor. They are BAD NEWS.

Choice Home Warranty did a wonderful job handling my request for my broken washing machine. I filed my claim and Choice Home Warranty was fast to respond. They scheduled a technician to inspect my washer within 2 days. The technician inspected the washer and filed the report. Choice Home Warranty has a response the next day. The repair was going to be extensive so they offered me cash (what the machine is worth) to buy a new one. The process was fast and easy. Thank You Choice Home Warranty.

Heater won’t ignite after loss of power for 14 hours due to sub-Zero temperature. Turns out to be a failed thermostat. Tech was quick and good in finding the problem. He had to return with a new thermostat but was very quick about it too.

When I found that I had an assigned company, I called them and was very happy with their quick response and efficient resolution to my problem. I did expect Choice to notify me by email or phone that they had assigned a company for my repair. I had to go to the Choice website to look up my claim and status to find out that a company had been assigned.

Easy online scheduling. The service company was able to come a day earlier than scheduled. In and out with the full replacement in 1 hour. This was my first service call so my only suggestion would be an email notification once I was scheduled with a link so I can log back in to reply.

With freezing temps our outside unit froze. Our tech, Dan from EMS, was extremely knowledgeable and explained the EM heat, which living in south Texas I had never needed! We have been very happy with Choice Home Warranty and the service they provide as well as the company they used to come out!

Plumber came to fix a leak in the bathroom sink. Was professional and helpful. And he was able to resolve the problem. I appreciated his work and would recommend him again any time. He also showed up on time and wearing a mask, which I appreciate.

Maxim from Ohio Garage Door Repair was prompt actually a day early. Came back first thing the next day to replace our garage door units. Choice Home Warranty made the process very easy as well. I made the phone call and it was taken care of that day!

Service request went smoothly this time without them finding any exclusions in the contract not to fix anything. Overall, They are a scam!!! They never want to fix or repair anything. I've called local news which airs in like 5 major cities. People pay for peace of mind for nothing. At least other people won't get scammed anymore.

The technician handled the situation in a timely manner. He was able to explain the issue and take care of it immediately. CHOICE Home Warranty was very helpful throughout the process. They made the appointment and follows up to ensure we knew items that would be covered by the insurance. It was great to have service available to you.

Happy with outcome but wish service hours were a little more accommodating. Timeline three to eight was a bit late. Missed a day of service because I didn't call back. But number given a cell. Couldnt leave message for the mailbox was forever full.

We called on Tuesday and they said they could come out the following Thursday and we were excuse me our water is leaking all over our basement. Anyway long story short I called again and they sent someone out that day. So that was nice. They took into consideration our situation.

I spoke with a Ryan, who was very helpful. Although I have yet to hear from a company who suppose to call, to let us know when they will arrive. Please call us as soon as you can. My house is extremely COLD. Thanks.

Matthew **, the plumbing technician for Plumbing Rehab, LLC, was great. He arrived on time. He returned the next day with the needed part (a hose). After installing the hose, he discovered that the faucet's spray nozzle was also damaged. He then ordered a replacement spray nozzle online after finding that local supply houses had a 14 day backorder on the nozzle. The nozzle arrived the next day and was installed.

Yes, the outside unit is working, yes it heats, however you are not the ones that are having to go to the garage multiple times to reset the breaker so air/heat will come back on. This isn't one time a day. It is multiple times. It is coming home from out of town to breaker flipped. We pay good money go have it serviced 2x a year to make sure unit has maintenance. We still have cold weather to get through, then we are into the heat season, will be continuing to flip breaker. To say I am disappointed you chose not replace the outside unit is an understatement. This is a tremendous stress to me.

I couldn’t be happier with my Choice Warranty experience. Their response time to my claim was immediate. It was everything the representative said it was prior to me becoming a Choice customer. The repairman was both thorough and knowledgeable. My once skeptical neighbors are now envious of my decision to sign up with Choice Home Warranty. I wholeheartedly recommend them to anyone looking for peace of mind when it comes to home repairs.

The company was quick to send someone and check my heat system when it seemed to not be operating as it should. The service technician was thorough and very polite. He also appeared to be very knowledgeable concerning the task at hand.

Excellent on time service. I am selling my house. The first inspection mentioned something wrong with my air-conditioning. So did the second one. Hope your expertise can help with that issue. Your people and contractors are all very polite and knowledgeable for what you do. Thank you.

Absolutely the worst home warranty experience I have ever had. 2 claims still not repaired and it has been over 2 weeks. The technicians chosen are not good at all. In fact I am waiting with NO hot water for my family again. The tech did a poor job the first time and less than 5 days it's broken again. HUGE disappointment and waste of money buying this warranty.

I initially made a claim and the turn around time was great. The technician came out and diagnosed my issue with no problem. He was very honest, respectable and compassionate. I really appreciated this because during a pandemic and water issues I really needed a smile. However, now that the problem has been diagnosed I will still have to resolve issues with my roof as it may be a possible leak. I paid $65 for the maintenance fee and still have to dish out more money for a problem that was unresolved due to mother nature. I am very dissatisfied about this matter. Now I will have to deal with a flood until the weather permits for other technicians to come out to my home.

I was very pleased with the prompt service. I would recommend choice home warranty. This is my 2nd service call and I’m very impressed with the service I’ve received. I will continue with Choice Home Warranty fir all of my services.

Just heard from Choice Warranty. They said they are in a delay for service in our area. They said to get our own tech and they will reimburse us. Not good. We are paying you. So get out here and make a service call. There has not been a problem before, as we have had previous claims. R. **.

I most never answer calls, especially if I don't know who's calling. But, I'm really glad I did. Because of the content of the conversation. A pleasant person with info about warranty of appliances of the home that can go ** in a second at a very good monthly payments. Was contemplating awhile back. Thanks for the experience. (No pressure). Will tell others.

CHW was recommended by the technician that my water heater be replaced due to the pilot going out. Instead of fixing/replacing the water heater (which is why I pay for a service EVERY month) CHW decides to deny my claim stating I haven't taken care of my water heater. And instead of paying them a monthly fee just to deny what needs to be fixed, I’ll cancel my service with them, pay MYSELF a monthly fee in a separate account. That way when my appliances break I will already have the money on hand to fix them instead of going through a third party who just steals my money every month.

I submitted a claim once I noticed I had no water coming from the hot water faucet. I couldn't find a solution so I submitted a claim and immediately received a claim number. After a few hours, the water started running again, so I submitted an update to CHW. It is just a peace of mind to have this service in times like this. Glad I didn't have to use it this time!

We receive a great work even though we are in Houston with this crazy weather that temperature are around 14 to 28 degrees. Job done on 2/172020. Very professional person and more important to me no mess at all. I am being using Choice for about 3 years. No problem at all. Recommend to my sister in South Carolina and she is happy with them to fast service. May some need to wait for a part.

I was assigned a contractor within 24 hours of filing a claim. The company will service my washer on 2/19. I filed my claim on 2/16. I think the response time is reasonable considering the impact of covid, and the inclement weather in the area where l live.

Chuck **

I left American Home Shield after 13 years because they started using fly by night services instead of Hiller and Sears and the other efficient companies used in the past and they began taking 4-7 days to send a technician out and when it's 94 degrees and your air conditioner is out you can't wait too long. I had to pay for hotel room so I could get to work without sweating while getting dressed. Choice has given me a better peace of mind. They were getting with me hours later to set up appointment for the next 24 hours.

The plumber told me you denied to allow him to clear our stopped up line because he had to remove the toilet to do it. I paid him to go ahead and clear the line as it had to be done. I would like to cancel my contract with CHW as I no longer want to pay for this service. I have 2 ground level cleanouts to my home, but the stoppage was within the walls of our home. Please CANCEL my account!!!

I had a claim for a water heater last year. Replacement took over a week and they destroyed my floor. Last week I filed a claim for a leaky toilet and kitchen faucet. They sent a kid who jury-rigged the toilet to flush and refused to fix my kitchen faucet. I do not recommend Choice Home Warranty.

Repair process was quick and reliable from start to finish. Excellent service. Was pleased with outcome and timeliness of replacement process. Would definitely recommend to others. Easy to get in touch with and technician updated me timely as to arrival times and what needed to be done.

Claim request to Choice re Oven not working late pm yesterday. Service/Tech assigned w/ Appointment Today 10a. Authorization Approved and Part ordered. Technician was courteous & professional. Diagnosis, repair details and expected installation date of March 3rd was set????

Looking to replace our current homeowners' policy and was contacted by Michele after clicking an ad online. She called within two minutes and had a great discussion. She was great and informative... made the deal. Looking forward to working with Choice in the future.

Our plumbing was draining slowly over the weekend when we contacted CHW. It took them until Wednesday to obtain a plumbing service which they said would arrive on Thursday morning. When I called the plumber on Thursday, he was not even aware of the work order and had accepted nothing from CHW. Both he and I contacted CHW, and he (fortunately) worked us into the schedule on Friday, as by the time (almost a full week since the initial call to CHW), the entire house was backed up.

Filing a new claim is a very easy process. My wife and I have recommended Choice home warranty for 9 years in our list of home warranty providers. Choice has been rated #1 of the top ten warranty providers across the country and has the most positive feedback of all providers.

Went on website, placed problem with appliance. Response was immediately. Contact with repair associate. Appliance was fixed next day. Efficiently and quick response. Was a pleasure to work with this company. The repairman was knowledgeable about the problem of the appliance and was able to fix the problem quickly and properly.

There are too many items that are excluded from repair that should be covered. The wait time for a repair person to contact customer is way too long. I waited a couple of weeks for a technician to contact me. Choice notified me that a technician was found and would call me. About a week later, Choice notified me that the technician would not be coming out. I called the technician that was supposed to come out, and he knew nothing about being contacted by Choice. After many emails and calls to Choice, I was notified that I finally was allowed to choose my own technician outside of technicians associated with Choice Home Warranty.

My washing machine broke down. I called and did have to wait 1 week to get someone out to my home. Technician was very professional. Needed new pump and controller. Was advised that new parts would take another week+ to get ordered, delivered. Not so happy about that. A few hours later, received a call that machine was being replaced, and what was offered was a low offer, nothing close to what it will now cost me to replace. I had been told that if an item was deemed to be replaced, it would be replaced, offering me less than 1/2 of a replacement cost was a disappointment.

Called and spoke to Roland. He was very helpful and took my claim and explained what would happen going forward. I did not give 5 stars because I want to see how long I have to wait for service and see the quality of service versus calling the appliance company from which I purchased the refrigerator. I need rather quick service, so we'll see.

I put a claim in because my toilet was broken. They followed the same day. Two days later a very competent workman came and fixed it better than it was ever. I am extremely grateful that I have Choice Home Warranty as my insurance company. I highly recommend them.

I have a policy with Choice, and it says covering water heater and heater systems. However, my home warranty reject to cover it. I placed an appeal. They said they'd return in 24 hours with a case management. No call back yet. They don't care.

I spoke with a claim provider and she quickly solved my problem. She understood the problem and took care of so I thank her so much for understanding the situation. Her name if I recall is Ms. **. I personally thank her for understanding the situation. Thanks.

Technician was friendly, polite, and knowledgeable. I would definitely recommend him to anyone who needs their plumbing fixed quickly and efficiently. Excellent service, from the technician. Excellent service! Excellent service! Excellent service!

Service was rendered in a few days. The service technician was extremely nice and helpful. When I call for service, a technician called me the next day. He was prompt. I would say I received service promptly. Choice warranty connected my service promptly.

Technician did his best to repair, but needs to replace the unit. He tried different ways to fix the broken stem. However he will contact you to approve replacement and come back to finish the job. Overall he did good.

GFC1 outlet broke due to age and normal wear and tear. Electrician advised me this was not covered under my and I had to pay for the repair $191.00 this included the $65 service call. Electrician said his other home warranty companies do pay for this outlet. I am very unhappy with my very first experience with Choice Home Warranty!

I went to Choice after leaving my previous home warranty provider. So far, it's been an excellent experience, even during extreme weather (it's 2021 and it's been a rough time). Their coverage is comparatively fair, and at least takes a lot of the guesswork or fear out of getting basic work tackled, without having to try and find contractors or parts on my own. It's definitely providing a lot of peace of mind so far.

This was my first claim with Choice Home Warranty. I’m very pleased with the service. Due to a cancellation, the technician was able to take care of my claim a full 24 hours early. Sam had the problem resolved in less than half an hour. He was professional and efficient. Thank you.

The gentlemen that came was courteous, efficient and thorough. In and out in fifteen minutes. I would recommend this man greatly. The call to Choice was great. My issue was handled professionally and a plumber came to my home the very next day.

I was happy with the technician that came out to inspect my water heater. I am not happy that I have not heard from your company approving the repair. I need to know how to proceed. Please contact me. Thank you.

He was on time. He was very knowledgeable on what needs to be done and was very informative as to the next steps that were to be taken. I would recommend this person to anyone who needs repairs to be done.

Technician was wonderful - prompt, knowledgeable, good communicator. We were disappointed in Choice’s decision to go against his recommendation in order to save a few dollars. I spoke with my real estate sales representative who helped resolve the situation. But overall, I am not pleased that I had to resort to that. I refer a lot of customers to Choice and they may not know who to call in a similar situation. I would like to have more confidence that Choice will do the right thing.

Jeff and Logan came out and they were pleasantly aware of my concerns. They checked out our furnace and assured me of what the problem was and I will tell my friends to choose them if they want good service.

Experience was good except when initially we were told by the technician that this repair would not be covered under our warranty. Later the technician called his supervisor and said it is now covered. The technician was proficient and courteous and did the job well. We would recommend Choice Home Warranty to others.

Eric was fantastic as an electrician who analyzed the situation and was able to install two switches in my hallway. He was also able to address another issue I am contemplating about having a tankless water heater installed but seeing my panel can allow.

Choice contacted me in less than 24 hours, and they had a technician at my home within a short period of time. The tech was friendly, and professional. I would say my only problem was this. My dishwasher was in reparable so I was offered money towards a new one. The only problem is I have to wait 30 days for the money which make it 30 days of hand washing dishes. Bummer and I think that’s a long time to wait. Imagine if this was a refrigerator or stove you need to replace?

Technician arrived and diagnosed the problem. He said that he would be back the next day with the part to fix the problem. He did not show up or call the next day. A few days went by and then he came back to our house to fix the problem. He comes down out of the attic and tells us that we now need a new water heater and that he cannot do the work for at least another week if it is approved. We will be without hot water for almost two weeks if it is approved. This has been a nightmare and I warn others about Choice Home Warranty. I paid the technician the 65.00 cash payment for the service call and nothing was repaired. Be cautious of who you choose for your home warranty. This company loves to take your money and leave you stranded.

Used them twice, and have a claim in now. Their service people have been very responsive and communicative about arrival times and dates. See Choice rated as the best on many rating sites. Have a 3 year contract. Their claim process online is very easy, and they give you many options along with a description box to indicate the type of service you need.

Talked to two of your agents yesterday. Both were very professional and patient with my questions. When I completed my business I felt that everything was handled very well. They both should be given high marks and Kudos. They are a plus for your organization.

The customer service was outstanding and the serviceman who did the work at our home was very nice, helpful and knowledgeable. He focused on his work and was done in a short amount of time as he was easily able to identify the problem. I would highly recommend them to a friend.

So far, so good. I am normally very skeptical and these sorts of things, but I had an excellent experience talking with Phil ** and feel really good at this point in time. I decided to go with the Veteran's package deal which sounds really awesome and brought the cost within my budget. I would recommend Phil to anyone to at least with about this product/service.

Choice had been great. Good price for a great value. I have been scammed by many other firms before. I have two 6 year plans with Choice. Whatever is there in the coverage is covered and no questions asked. Best plan that I have ever found. Recommended them to many of my friends. You get a referral bonus too. Good deal all around.

The young lady that helped us was very professional, knowledgeable, and polite. Made us feel important and that she cared. You should be pleased to have her on your team. We were checking to see when our coverage would begin so that we wouldn't cancel our coverage with Sears too soon.

Had to repair heat system at my expense. Other repairs were never completed. Refrigerator still broke. No one came to fix it so I had to replace it. Bought a used one for $300. No use to call if you don't fix anything. Thanks for nothing.

Choice set up an appt immediately on the very first call. The technician came within 2 days and he was very professional and courteous. He explained everything in detail and it was fixed on the same day. They wore gloves and masks and were very clean. The payment of the service fee was also very easy. We are very happy with the service response.

You have been very good by your response to me. Someone has been able to help me. I am looking for someone to come to my house this week. If this happens, you do not know happy we will be. You were recommended to you by my son. What a blessing.

Contractor showed up on time and fixed the problem. Great service one visit. He replaced the pool pump that was broken. He had the new pump in his truck. Tech knew what he was doing to fix the problem.

The guys that came to my house was very was very professional and did what he said they would do. The problem was not completed and I was told someone would contact me on the other problem. I hope I will not be charge for another house call since they did not complete what I called the company to send someone out to do. This is my first time calling for assistance.

The response for my broken appliance was swift and had a repair person out there quickly. I’ve had a very smooth process with the two claims I’ve filed with Choice Home Warranty. I would definitely recommend this home warranty company to others.

Hot water heater leaked water. Called and had Choice Warranty send plumbing company who said it could not be repaired. CLAIM DENIED. 1 week later my heat pump went out. Called Choice Warranty and they sent a heating & cooling company out who said it could not be repaired. CLAIM DENIED. Their fine print in their "exclusions" basically reduces their responsibility to not covering ANYTHING that is touted to be claimed a "covered item." I am having to pay out of pocket for these items to be replaced due to Choice Warranty denying the claim.

The person who handled our call was excellent. Great personality, efficient and helpful. However, I feel the company that was chosen for the service was not up to standard. I will give them high marks for promptness and for arriving on time and updating us with arrival time. All good. The problem was we basically paid $60 (the service fee) for nothing. We have had issues with toilets backing up and expected the drains would at least be snaked or something. However, they simply flushed the toilets and then shook their heads when they didn't back up.

Only problem was a slight delay in getting repair service appointment. Great service performance. Had a new garbage disposal unit with him, even not knowing if that was the problem. Repair was fast and clean. Answered my questions in a respectful manner.

Yeah it was pleasant. The representative was nice, forthright and pleasant. She should be commended for the good work that she does and a pleasant voice and good sense of humor. She should be commended for her pleasant attitude and her voice was nice and pleasant and I could tell she had a good sense of humor.

The service was timely, thorough, professional, and successful. I will certainly recommend the Choice warranty service to my friends and acquaintances. The repairman was personable, explained what was required to complete the job, and completed it promptly.

The appliance Rep for washer. He was professional and polite. And the plumber Rep was the same. Polite and professional. He was able to come out 2 days earlier. I'm so glad that during the pandemic we were able to still get someone come out. Thank you very much.

I am very satisfied with the plumber who came to my house to do the work, but I am not satisfied with the coverage, as this is my first claim and I just joined. You are not completely covering the service. Considering switching to another Warranty company.

Filed a claim to have a plumber come out. Because no one answered call they offered a reimbursement for me to find a technician. I did and the process was very simple. Just need to have a technician willing to fill out the diagnoses online and get an authorization code to proceed. Once that is done they approve it and issue your check within 2-4 weeks. Very happy

Too hard to get service, not a fan of the repair company you send, only had one I trusted (Sears) & they never returned. The last company was rude & inefficient I cancelled them. You seem to have a problem finding quality vendors, I definitely would not recommend Choice warranty.

Contacted Choice who advised me to contact local plumber and then request reimbursement according to your procedures. I missed the step to get "prior approval" and was denied reimbursement. After some discussion we reached compromise and I got partial reimbursement. So everything OK now. Thanks.

The roof leaked and the water is coming through the dining room ceiling. My claim is being processed as we speak and was handled promptly. I would recommend Choice Home Warranty to everyone.. All my relatives are looking at signing up

It was a nice experience. Larry knew exactly what he was doing and what he needs to fix as soon as he saw it. He heard out the issue very clearly. It was just great and perfect. I would definitely recommend Larry the Plumber. The only reason for giving 4 is due the current conditions of covid I would expect anyone visiting should be having a mask on. That gives a bit of secured feeling to customers. I was wearing the mask entire time he was here and would expect the same. I don't feel comfortable in asking someone to wear it but I guess it should be a responsibility.

The service Technicians were prompt and courteous. They spoke in details of what was needed to correct my heating issues. I'd recommend Crown Temp to others. The techs followed the Covid 19 protocol and explained what my options were. Very satisfied with the service call so far.

Our furnace had stopped working during record low temperatures. A technician contacted me within 20 minutes of submitting the claim and arrived to make repairs within 3 hours. He made the necessary repairs and completed a thorough check of the furnace operation.

I still do not have a freezer that is keeping items frozen solid. One item on top shelf was mush this morning! I think that tells the story. I changed HOW to go with you and am so far very disappointed.

I canceled one of 2 claims. However, both claims were mistakenly canceled by the Choice Home representative, which caused an inconvenience. We then had to make a new claim, which will extend the time frame for the repair or replacement of our dishwasher.

The salesman (Francis) gave me excellent help. He went above most and got me a good deal for the house I am selling. I also have Choice for my own home. I would tell anyone who would be searching to call CHOICE.

Phone call is to open a new claim. She explained everything clearly and opened a new claim. Satisfied with the service. It was very quick. She explained about our policy details. I can rate 9 out 10. I received the email in 2min. I can recommend Choice Warranty to my friends.

We were very happy with the technician. We were not happy that he never came the day they were to be here. They were supposed to have someone here on Monday from 11a - 3p. We waited until 3:20 pm then called. They said they couldn't come and someone would be there the next day. Why didn't someone call us instead of having us wait all day. We were not happy with this at all.

The technician was timely in his visit. He recognized the problem promptly and had one of the appropriate parts in his vehicle. He did have to order another part and informed us what to do when the part arrived. He wore a mask and socially distanced. I would recommend this gentleman for refrigerator repairs.

I would gladly give you a higher score if I had just heard from someone. I called you last Thursday as my heat unit was freezing up. You promptly got in touch with someone and they contacted me and came out that day. That’s the last I’ve heard. I finally called the man who came out and he said he was waiting to hear from you. I’m sure this issue will be resolved soon and I will not only give you 5 stars here but also all over Facebook and to all my friends. I have told a lot of people how fast you got on the problem. Hopefully, we can wrap it up soon as I’m in East Texas in the middle of an Arctic Blast. Thank you for your interest.