Choice Home Warranty Reviews

Went into detail and answered all my questions in a professional manner. My Daughter Michele, Husband Lance and I are looking forward to our association with Choice. Your company comes highly recommended and after my conversation with Adam I'm very comfortable with my decision.

I've used Choice Home Warranty since 2004 when I bought my first home. I had a few issues and left in 2006 which is why I gave it a 4. Decided to give them another try in 2017 with my home and my mom's house. So far so good. Technicians were always on time and the fee never changes. They even gave me a great price if I paid annually. A suggestion, how about including Electronics in your packages? Just a Thought.

Their contracts states that they cover ductwork, and HVAC systems, but they always deny my claims stating wear and tear and the age of the ductwork or system. I asked them who needs their service if the HVAC is new. The HCAV would have its own separate warranty. They only seem to cover minor issues. Very disappointed with the service. We are looking for a more truthful and reliable home warranty.

I'm a new customer and just wanted to compliment the rep I dealt with Bruce D., He was great to work with and if he is an example of the customer service I can expect from your service, then I'm excited. I can tell you from most of my experiences customer service is pretty bad. Bruce however, is a shining example of what great customer service looks like, great experience!

Nathan was very knowledgeable and professional. Offered me every deal under the sun. I explained money was an issue now. I took the one year plan! Hopefully next year there will be similar offers. If things don't work out with Nathan he can always sell cars!

The technician was on time and called before arriving. I explained the issue and he was able to immediately diagnose the issue. He was able to fix the leak very quickly. He did not leave a mess. He left the area all neat!

The service up to and when the repairman came out was great. You could not repair it so you sent me an email stating you would replace it for $986. (?) You needed a response immediately to get it in process so I said yes. Then I went to pricing refrigs and the amount you offered was nowhere close to what my old refrig is worth. They started at $1,599 for one is close to mine with the same manufacture. I called back. Was given to one of your claims specialist Ms. L. ** at ext **. I left her at least 6 messages to call back and to this day NOT ONE CALL BACK!! I called again today and they said, "We will have her supervisor contact her" and will call me back (NOTHING)!! You offer a decent service but your claim specialist department are the worst ever.

I would not recommend Choice Home Warranty to anybody. I had to make a claim on my washing machine, and I was only given 541, the claims adjuster Misty that I had was rude. I called back on Jan. 19 2021 and spoke to someone else, because my warranty is up for renewal, and I spoke about what happen and that is when I was told my claim was over 653. Plus they took out another 65.00 for the service call that I paid to the company that came to my home so I got cheated. My service rep. never told me what was wrong with the washer or gave me a receipt. I would never recommend this company. I am looking at going to American Shield Home Warranty, cheaper and better coverage. The phone representatives are there to feed us a bunch of crap, and then the company does not come through on their word. I am a very upset customer.

Never had a problem with Choice Home Warranty. They have always been prompt in getting a person out to fix problem. I would recommend them to my friends and neighbors. Also, they are very nice to deal with on the phone. They will also follow up to see if repair was done.

We moved in a new home and called for Rekey. The technician came next day, which is very fast. The service was great. This is the first time we claimed warranty service and we are very happy with Choice Home.

Cynthia was professional, polite and efficient. She got me a good price and explained the service. I hope I don't have to use this but if I do, I hope the service people are just as good as her. Thank you for the peace of mind.

VERY PROFESSIONAL AND FRIENDLY TO DEAL WITH! THEY KEEP THEIR PROMISE, ALWAYS ACCURATE! And they use local subs! I have turned in 2 claims and they are always willing to take care of your claim! I highly recommend Choice Warranty.

UPDATED 5/20/21: The parts for my electric range never came. I was told that the part was on order, and it would be here in a week or so. This was almost three (3) weeks ago. I have not heard anything since.

The man who was sent to repair garbage disposer was great. He did a fantastic job. I had a question when he said he couldn't fix the cracked pipe next to the one for the disposer. I was told by the rep that they don't fix pipes. Then she said that I hadn't included the fact that the pipe had a break in it when I sent in the repair order. Well, what is it? You don't repair pipes because you don't do that or just because I didn't include it?

I have waited 5 days or so for someone to come fix my toilet???. NO ONE has shown up or called! I had someone come in and fix it thinking I would be reimbursed just to find out I paid for 3 three years of warranty service plan that isn't worth having!!! So now I'm out the cost of the plan plus the cost to fix my toilet. DON'T WASTE YOUR MONEY!!!

I called regarding my air condition units. My call was answered promptly and I was given the ticket numbers. Within 2 hours I received a call from the repair company to come out within a few days. I appreciate the immediate response.

I was not interested in buying home warranty today esp from Choice. Earlier today I received a call from 909 #. It was a woman and she wanted to sell or for me to buy but had no patience of listening to my concerns - hung up on me. Kyle ** extreme opposite and he closed the sale. Perhaps you can use him to provide training to your sales team. Regards.

The gentle I talked to after visiting online was polite, thorough, and gave me a very fair deal all in about 10 minutes. Before I spoke to him (who's name I don't have and it wasn't in the first email) I didn't know how much this was a good idea. Thanks, Choice!

The customer service rep that I spoke with was knowledgeable and professional in starting a new claim for me. He answered all my questions applicable to my situation. I was reassured that I would receive the service necessary to solve our electrical issues.

It took Choice Home Warranty over 3 weeks to get a technician to come fix my heat. They are not very professional in claims department and do not seem to care about their customers. The technician from Henshaw was great.

I processed my first request with Choice and it was user friendly. It was handled in a timely manner and the service technician was great! The situation got resolved! I hope to have continued efficient service with Choice Home Warranty.

I called to let the company know that I was having problems with my two units that heat and cool my house. They were very cooperative in agreeing to sent someone out to take care of my problems. I will have an appointment within 24 hours.

After calling CHW, I had a return email with very fast response and confirmation already done. The technician right on time. Terrific service and tech did a super job and was only here about 30 minutes before everything put back together and job well done.

Once again an item under contract as a “covered item” wasn’t covered. This is the 3rd time in a row. You didn’t cover the repair on the fridge, you didn’t cover the repair on the roof, and now didn’t cover the repair on the furnace, All these were "covered" under our existing contract...and to make matter worse; there is a limit on the replacement ...our dishwasher had to be replaced, our cost was $600 and you only gave us $300 for a replacement. We will be moving our warranty to a different company as soon as it expires this April after being with your company for years.

I spoke with a very nice young lady named Michelle in New Jersey, she was very smart and truly help me make my decision. However, I must have been in error, because I thought she was my contact representative for all matters and she would be the person I would deal directly with. I also was erred because I thought I would have a direct number to Ms. Michelle and her email address. I guess I was in error, and am a little concerned now. But I have 30 days to cancel. I just do not like dial 1, dial 6, dial 99, and then bomp bomp bomp.

I was upset that CHW did not find a technician and was very unsure about the reimbursement process, but it all went very smoothly. The company was very efficient and the technician did not have to wait long for an answer.

Mr. ** came to my house, inspected the oven and told me that it could probably be fixed with a new element. I forgot to tell him that the stovetop sometimes surged very hot and that I would have to turn it off to get it to stop. He called me back and verified the information and said that he would add that information into his report.

Had a backed-up sink. Need to be snaked out. Technician very knowledgable, polite and friendly. Took the time to listen to me about the problem. Their office called to check if he could come earlier than the scheduled time. Good experience all around.

Concise and to the point. Helpful salesperson that detailed the items of the warranty and was clear on the costs. Was able to meet my expectations. I expect to continue with Choice Home Warranty as long as they do not deny coverage and live up to the deal that was agreed. This is a good company and they have good values. Thank you for the hard work over the many years.

Very happy with your service and prompt response. Thank you very much. We are your customer for long time and are referred so many people to you. The technician was very helpful. He explained the problem with details and shows us how to use the appliances with care. Thanks. Thanks.

The tech was courteous and knowledgeable. He gave us information that was not provided on install to keep our product running correctly. About Choice Warranty: Easy to schedule. Repair done on time. The price is reasonable. Although would definitely like it to less. Would definitely recommend choice warranty to family and friends!

The warranty is good on small claims but when I needed something major done they say that I did something to the system like for example I need my air conditioning unit fixed. I will still have to come up with the money. And like I needed my roof repaired. Did not fix it. But when I need my sink fix you will cover that. I thought everything was suppose to be covered.

Bryan was accurate and professional and persistent in meeting his obligations for this appointment. Thank you - I pray he comes back to fix the issue to the fullest! I am very appreciative for his services and recommendation. It is very cold in my home and I have a special needs child whose bedroom is cold and I don't use space heaters.

Our technician was great! He was able to come out early and was very communicative over the phone and with the tenants. Called us before coming and helped us decide what needed to be done. He get his professional recommendation and we appreciated that.

Being a single homeowner having this opportunity to have a home warranty is absolutely the best thing. Repairs can become a nasty expense and Home Choice Warranty is the way to go. Service people are friendly and honest. You are informed on every step of making your claim and following up.

I'm not satisfied with the service. I was told that my dryer would be repaired or replaced. I didn't get either one. I was told because of covid I had to buy my own dryer and I would get a check for less than half of the price I paid for the dryer. I'm a widow and I thought that the company would honor what they promised but didn't.

Main problem is the length of time it takes for a repair to be complete. I had used Sears Maintenance Agreements for 25 years. They had gotten slower and slower so I let my contracts run out. You use Sears and the service is just as slow.

Impressive service from both Choice Home Warranty and the electrician (Rohen) who was sent out. Serviceman was out here within 24 hours and fixed the problem in under an hour. Reasonable pricing and excellent work. Very happy with the service.

Slow to respond to claims. They want you to deal with the problem. Send them the bill so you can get reimbursed. This way it cost you more by paying the technician for their visit then they deduct the deductible and to top it off they replace the item with the most inexpensive model.

This replaced a different company that became unreliable. I had to buy a window unit AC cause they could not get to me in the middle of summer till a month later. This company I could understand the employee and got my questions answered.

First service call on my account since purchased, the rep. was friendly and professional and took all my info on my heating system failure. Wasn't long after my call that I received emails for my upcoming appointment by the A/C Co.. Very pleased so far with my investment with C H W. Will try to update this post after my repair is finished.

Was helpful sending in request. Someone will contact me in 24 hrs. Will be waiting on phone call in the morning and hope to schedule the contact person to come out and out my ac unit. I have never used my Choice Warranty since I signed up. Will see if they do a good job on what they promised to do.

I’m a first time home buyer and purchase this appliance warranty coverage. My refrigerator broke down and when called to file a claim. They sent me an email they couldn’t find a tech to repair my issue. I called to cancel and reimburse my money since what’s the point of paying a policy when they won’t fix anything and was told I couldn’t. HORRIBLE. Will not recommend. Will be calling BBB for formal complaint.

When I call the office for help someone calls right away to set me up with a appointment. I have informed others about the great service that I have received from Choice Home Warranty. I am not sure how many has responded, but if you read this review, please call and subscribe today.

The service was prompt and direct. They finish the job in one hour. Also gave me tips to a avoid this problem in the future. Job well done. Choice Home Warranty came through. Thanks a lot. I recommend this company to anyone who wish to try them out!

Very good experience with agent. I hope it will work out best for me and my property agent was very nice and very informative and polite. He really took care of me in very timely manner. I will be telling my friends about that.

Tony's Plumbing was outstanding. Very pleased with my service. Tony called ahead to verify appointment and was very timely. He was very knowledgeable and explained everything he was doing and why. Definitely recommend for any future issues. Provided information to neighbors.

Updated on 04/08/2021: Needed a thermostat for my refrigerator. Tech came, took the $45 co-pay and never came back to fix it. I finally fixed it myself and CHW paid me for the Tech's estimate. Cancelling the contract was very difficult. I eventually went thru the NJ BBB. CHW said I had paid for a 5 year contract, but was given 1 year free. Everything I got from them and my record on their website just shows 6 years. They sent me some .jpg of some page that shows the 5/6 info. I certainly don't remember anything like that and I looked all thru my online record and couldn't find anything like that. They said they would send my pro-rated refund in 30 days for 5 yrs vs 6 years. I just didn't want anymore hassle with them and accepted their offer.

The Plumber company was excellent. Disappointed with Choice denial for pipe repairs. The technician took the time to explain to me the 'cause of the stoppage and what needed to be done to fix the problem. He performed excellent services.

The technician came in within COVID guidelines. I explained my problem and showed him where I thought the problem existed. He went into the attic, diagnosed and resolved the issue. He was in and out within 20 minutes and very professional.

Easy and quick to connect to a friendly representative. He was efficient and helpful and we got a quick date set up for electrician to come out. They sent a recorded message that repeated the date and time many times just in case as was I driving at the time so I had time to pull over and listen and write down the date and time of appointment.

Just started a claims process online. Has been smooth so far. I hope the issue gets resolved to my satisfaction. Still waiting for the information regarding the local technician from Choice Warranty. I hope I don't have to make multiple calls.

Responded quickly to set up an appointment - showed up on time - was very professional and knowledgeable - would definitely use this business again - outstanding customer service - put new disposal in quickly and disposed of previous one - explained process well and use of new product.

Had a heater problem, went to my Choice Home Warranty online, and signed in. Requested service, received notification of what company would be coming. Within a couple days problem solved. The service person was very knowledgeable of the problem and was in and out in a very short time. Just $75.00 for what normally would have been a service fee, parts fee, and I am sure other fees. I am glad we chose Choice Home Warranty, a five star company.

Garage door would not open so I call CHW. They assigned me quickly with a Garage door repair company for the next day. I call the company and asked if they could come now and they could. They identified the problem instantly (broken torsion springs; ordered new ones) and worked hard at opening the door for me to get the cars out within 2-3 hours. Great service!!.. Thanks a lot.

The technician sent to evaluate the plumbing stoppage problem was very nice and seemed to know what he was talking about, however his boss had to be the one to submit the diagnosis for the job. I spoke with him several times and asked him to get the diagnosis submitted ASAP. He assured me 2 different times that he was going to get the diagnosis and he never did. I then notified CHW and asked them to find a new plumber because I wasn’t going to deal with liars, they assured me that they would. Several hours later I was notified by CHW that the same company had been redispatched for my job so I decided to try it once more with this company. CHW gave me a day and time. No one from that company ever showed up or called me regarding this appointment.

I am happy that I got my plumbing issues fixed within a reasonable time frame. I am not happy that I still have a hole in my wall. The plumber that was sent was very professional and courteous, and he found more issues than I realized I had, so that was good.

Casey did an excellent job on both of the jobs for me. He fixed my toilet and replaced me garbage disposal. I would definitely recommend him to my friends & family. I would also recommend CHW to friends and family.

Tech came on Friday. Needed part. Expected to return on Wednesday, then Thursday, but part didn't come. Returned on the Friday and finished repair. Assuming it continues to work, I'd say he did an excellent job! (Part delays happen, especially in these time.)

Your agent was so professional and clear and he gave me the best advice. He explained the service your company provide in details and made me a promotion which I liked so much and convinced me to go with the best and longest plan you have. Thanks to your company and special thanks to your agent.

So polite, and very quick to help with our wiring situation. I appreciate his professionalism, AND love Choice HW. As always, thank you! During Covid it was difficult when I had a small part needed for a refrigerator, and did not think the tech was professional or timely. This tech was awesome!

Choice will deny any big product claim. A/C, refrigerator, etc. They did approve one claim, but used sub-par replacement product. Working with Choice was a nightmare. Additionally, they will keep charging your CC even after the policy expires.

I have been with Choice for 7 years and I have had a couple of calls for ac. So you have sent service guys out and they were supposed to be looking at my unit. So yesterday I was told a manager would notify me about my appeal and I have not been notified. I am disappointed. So to turn me down for repairs is unacceptable to me since the technicians did not do a good job not seeing after my unit. My handler is in my basement and normal wear would be on any unit but since it was not checked out before by techs how would I know anything was wrong so I am highly disappointed. I will put my opinion on social media so that others can be better informed about how this company handles problems.

Technician Ms ** and helper arrived, went straight to work, when they left my plumbing was fix. Water from the kitchen sink and vanity is not coming up in bathtub. Satisfied. Ms ** and helper were both professional and focus on the task at hand.

My first call for claim service to repair my heat pump that was icing was so unsatisfactory that I cannot recommend Choice Warranty. The contract service provider was excellent and came on time the day after the claim and diagnosed the problem immediately. In the outside compressor unit, a small snake had slithered on to the control panel and shorted it. The technician called Choice for approval to buy the part and was immediately denied.

For me, Choice Home Warranty Company has proven to be a wonderful and responsive company that provides excellent service for their customers. I have found their staff to be friendly, eager, and very efficient in customer care techniques. Also, they have multiple ways a customer may request desired or needed services. They have a 800 number a customer may use to request service along with a computer base format a customer may use to request desired or needed service. The computer format option is very user friendly to use for the elderly or technically challenged customers. I highly recommend Choice Home Warranty.

Updated on 01/23/2021: Choice Warranty technician from Applix LLC (Mr. Andrew)came to my Home to attend my Steam Dryer Noise in time and technically repair in very short time. Andrew is very professional and his work was very clean. My Dryer is working very smoothly without any noise. Same way my other problem of Garage Door opener problem also solved very quickly by Mr. Ariel from Bustamante company. Ariel has also completed my Garage door opener problem very quickly. I appreciate both company and Choice Home warranty. I like to recommended this company for my friends and Families.

Great customer service! My customer care representative was great and explained all of the promotions in my area. He was super easy to talk to and was very knowledgeable. He was honest and very helpful and I would happily talk to him again for any further help I need.

The first plumbing company was not familiar with our plumbing issue but Choice Home Warranty quickly dispatched a second plumber and he fixed the problem. I like the action choice home warranty took to resolve our shower head leak. Thank you choice.

Mike is the best technician in the USA. Knows his business. Diagnoses problem in a matter of minutes. Second time he has been to my home. Fixed my microwave after first technician misdiagnosed the problem. I give him a ten Plus rating.

The technician reviewed and serviced our old furnace to the best of his ability. He explained everything to us as he reviewed and cleaned the furnace. He also mentioned if for any reason for a return call, the $75 deductible would be waived if another service call is required within 30 days.

On Friday January 15, 2021; I had an appointment with Affordable Appliance Repair to look at my washing machine. The repairman said it was a plumbing problem. I said okay, and my wife and I were going to arrange a time; contact you and see if my plumbing appointment for Wednesday could also include my washing machine problem. In other words combining claim # ** with claim # **. I could not get thru to you to do this, however. I only got a recording saying the mailbox was full. Then out of the "blue" you guys sent me a recorded message saying a plumber would be out to my place between 3-8 PM. I did not ask you to do this ---- I had to go to work and I had to borrow the money for this extra visit --- That you arranged. Why did you do this? No warning, I was lucky my son was home. I was lucky I had the money I borrowed. I could not reach anyone to cancel the appointment YOU made.

Repair ok. Disappointed took a week with CHW. 2020 my a/c repair took 1 1/2 weeks, my water heater took 3 weeks. CHW needs to work on customer repairs in a timely manner. I will not be renewing with CHW.

I Am not impressed with how Choice Home Warranty wants to fix it! They are not ruining my new air handler under the house. The problem is with the unit outside and that's what needs to be fixed... Please advise me on how to pursue this issue.

The signup process for the website was very easy and intuitive. What I did not appreciate was getting three phone calls from sales reps while I was trying to sign up on the website. I just hope the claims agents are as responsive as the sales reps.

I was very happy with the current claim that I made with Choice Home Warranty. The technician was very knowledgeable, humble and right on time. I would recommend it to my friends. I do not have more to say about it.

After reviewing the section of the contract pertaining to plumbing, I submitted a claim for replacement of a kitchen faucet. The only relative statement I saw was "Flow restrictions in fresh water lines caused by rust, corrosion or chemical deposits", which did not apply to my situation. Only after I received the notification that the claim was disallowed and referencing section F.1 "not included during the contract term; (i) malfunction or improper operation due to rust or corrosion of all systems" did I see the reason. I consider this a DECEPTIVE PRACTICE of stating an exclusion in a totally separate part of the contract. You should not charge a service fee for what I would have seen as ineligible myself.

Very fast and courteous, efficient, knowledgeable, helpful. They got to me in a timely manner and they are doing what they can to help me in any way even taking the time to follow up with me and make sure I'm getting taken care of.

Technician was good and knowledgeable. Choice offered to replace our dryer or pay cash. We were able to get a new dryer tonight. I would have rather had them replace it, but we took the cash so we could get it done ASAP.

My water heater died. The process was so easy and wonderful I can't say enough. I have been with them for years and I'll continue to be with this company forever. Do yourself a favor. Sign up. They send 5 stars vendors.

Prospect company was great, professional, good service. I would recommend this company. My microwave kept giving me problems but not anymore. I have 30 days to report any issues. That's a good thing. I will keep an eye on my microwave to make sure it is working properly.

I was impressed with the quick service I received for an electrical issue. The appointment was made the same day I entered my claim and I was given the name and phone number of the provider in an email. The electrician that was sent was very knowledgeable and even cleaned up after they were finished! I hired them for some other electrical jobs not related to problems, i.e. changing out lights.

The Ace of Spades repairman was right on time. He made a couple adjustments at or to the garage door motor. He also showed me how to maintain the door tracks. He took the time to spray lubricant on the wheels and hinges. I would recommend him to others.

Faulty electric on one side of the home not working. I thought it was from an outside outlet freshly installed by a friend. At first I was told the claim denied as it was outside. Then a very knowledgeable CHW representative who handled a different claim I had months later knew better than I did. He said, "If you do not have the electrical problem inside the house diagnosed, you won't know what the true problem is." So, he rescheduled the claim and several days, a very nice professional service man came out to diagnose the problem. He found every problem inside the house and the fact of the outdoor outlet was only coincidental. Wow! I learned to not try a self-diagnosis even though the timing was similar that happened. I was very happy to have the wall of no electric now again a wall to use in my kitchen and dining area! First thing I did was make a fresh homemade strawberry smoothie! And I have peace of mind knowing my home is safe again. Thank you!

The Tech was professional, nice and very knowledgeable in figuring out what was wrong with our ice maker. He suggested that we call back if the problem continued. Thanks for sending out someone who knew what he was doing. Mrs Timothy **

What I'm disappointed with is the timeframe. I had to go laundromat during COVID because it'll take 2 weeks to finish the job. Shouldn't they have the tools & parts to do the job, especially when I explained what the problem was. However, the tech Justin was very knowledgeable & explained everything & I'd recommend this company because the tech knows his stuff.

I am not an expert on this. He looked under the sink and said this hose had a small drip. He fixed the drip and said see later if it is wet under the sink. Did not go outside to check the wet foundation. I felt he should have checked outside. I guess the small drip caused a large section of foundation to be wet and water stains up the side of my cabinets under the sink. Also why did the A1 see the drip when they checked and did nothing. He said a leak in the faucet and it needed to be replaced which I have heard nothing about.

I had an issues with my furnace the other day and my home was not heating properly. It’s the middle of winter and I have a young daughter at home so I needed this issue resolved right away. The warranty company sent out a technician who was very professional and made sure that my furnace is working properly. I would highly recommend this tech to anyone.

We called to make a claim, and the appointment to come out was scheduled the same day for the same week. The technician came early and was able to assess the problem immediately, then our claim to fix our ice maker was approved later the same day. Hopefully we learn when this will all be fixed soon, but I have no reason to believe there will be any delay so far!

I sent a message to Choice Home Warranty regarding the leaking faucet. An appointment was scheduled for 4 days later. I contacted the contractor & they showed up within an hour of my call. Completed the repair. The service person was extremely considerate.

Our technician was prompt and very professional. He explained the issue using terms that was easy to understand. We felt our technician went above and beyond his job to insure our satisfaction. We would definitely recommend Royal Air Heating and cooling LLC.

The pump on the boiler 10. I called in the claim they could not find anybody. They suggested I try the reimbursement program. This submission of the claim was easy had a few glitches which were immediately worked out. I really enjoyed the promise of this company.

I am happy for the most part but when it comes to changing some of the parts whether it is for HVAC or Faucet etc., you guys do not cover. I do not understand why should I renew my contract with you when we pay so much every month and pay the Technician when he comes.

Tech was very respectful and knowledgeable. He stayed until he found the issue. Repaired the unit the next day. Very grateful because it was our heating unit and it’s very cold right now in Georgia. We are new to Choice and this was a good experience.

I feel the technician was honest and straight to the point. I'm trying to solve the problem in a cost-effective way even under a distressed situation. He offered a different solution that I thought was not possible. He was able to fix an old toilet that I thought was going to be pulled out and destroyed. I am fortunate enough to have received the help of someone so experienced and professional. This is a rare thing anymore today. I would have them return on any occasion!!

My element went out on my water heater. My claim was filed in the morning and the company they sent to fix it was great. My time for them to be there was between 3-8. I called to let them know I was at work and they worked around my schedule. Everything was fixed same day. Great service all around.

My dishwasher was in need of repair. You sent 2 companies to examine the machine and you decided to make me an offer to replace it. I accepted your offer. I would have liked if you repaired it but I assumed the cost was too high.

The guys knew exactly what was wrong and took care of it right away. This company has been here before and did a great job then. I really appreciate what they did. They cleaned up afterwards and took all trash with them. Plus they were done in no time flat.

When will my refrigerator be replaced. It's been a full week since the technician was here and I have to put my food outside to keep it from spoiling or freezing. I have been patient and haven't been contacted by anyone from the company.

Thus far I am satisfied with my experience on our phone call to report the claim. Hopefully it won’t be too long before a tech service is provided. Your rep acted quickly. The rep understood the urgency because I use the appliance a few times a day. I now have cancer and I don’t want it to get worse from the escaping microwaves coming out all along the top of the door of the door top.

Just have had 2 bad claim experiences with them. Both claims should been covered. They did help on part of one claim of paying 10% or $300 of $3,000 bill. They couldn’t get a repair out to find the problem with our ice maker and told me to get someone. I did and paid $30 more than if their person had come out. They would not cover the difference of $30. I cannot wait to get rid of Choice.

They have either repaired or replaced any items that I needed service and I would recommend them for peace of mind that you won't have a huge bill to replace appliances or make repairs. I am a realtor and I recommend my clients obtain a home warranty from Choice.

I am pleased with time frame for repair. Sad that my dishwasher was not able to be fixed. Was offered 357.00 to replace was very happy with it. The gentleman that came from Sears repair was very knowledgeable and told me exactly what would happen.

Aaron replaced my garbage disposal in record time and was very courteous. He explained everything to me left no mess behind :). I was impressed with the OSP plumbers. They constantly kept me informed and updated on the arrival on the day before and the day of. Aaron called me personally when he was minutes away.

We were extremely shocked to find our water heater leaking, feeling protected by choice home warranty we didn't worry. They sent a technician out, they said it's not fixable, has to be replaced and not 2 hours later we got an email saying claim denied. We were extremely shocked and disappointed at how fast we were denied. Not to any fault or negligence on our part that this appliance died and paying monthly to have warranty, it was very disheartening.

My furnace was running non stop it wouldn't shut down. I called Choice Warranty and they had a tech out right away. He came and checked it and has it fixed the next day. I like that I called and they found the technician, I did not have to call around to find someone to service it. They took care of everything. No hassles. Thank you, Choice Warranty.

Tracey ** was very friendly and helped get me set up and ready to switch over to Choice. The price is better than my previous company. Plus Choice offers roof leak. I don't have any problems with my roof but is best to have than not have.

Updated on 01/19/2021: We have yet to hear from you regarding this handle. Would appreciate you calling us to see what we are going to do. It's been hard on my wife not having her microwave. I wish you people would help us.

The dispatcher sent out my request promptly, and I was assigned to a provider whose dispatcher was eager to help. They got me in sooner than my scheduled appointment. There were no problems with my heating system. The service tech was very cordial, kept strict COVID-19 guidelines, and was very professional. All-in-all it was an experience that exceeded my expectations.

He was in an extreme rush. I felt like I was annoying him. He seemed impatient with my questions. He must of had a hot date waiting. A critical element was not mentioned and that was dollar limits per item.

When I signed up for Choice Warranty I ask a lot of questions about repair/replacements. I added to my warranty and got a $60 dollar deductible. I asked all about what was covered and what my out of pocket would be and every time I was told "$60" no matter what. I find out with my furnace replacement I had to come up with $650, I'm on a very fixed income and that's why I was looking at several warranty companies and your company was the best at answering all my question and assuring me of only $60 would be out of pocket. Well I'm very disappointed cause $650 that I had to pay never should have happened because all the question I asked and not once did anyone tell me that that I would have to pay more. Needless to say I'm very dissatisfied.

Once again your top rated service came through again with 5star service repairing my garage door. Choice Home Warranty is by far a 5 thumbs up service. I've called many times services on my A/C unit, dishwasher, and dryer. Never had one problem.

I have had my furnace, hot water heater and clothes washer fixed or replaced by Choice, found service men sent out were excellent and customer service was fine, it did take a few phone calls but eventually all was taken care of.

Called to get a quote and bought warranty for 3 years. Maurice ** was very friendly. Explained different plans and answered questions I had. Feel confident I made the right choice and that my home is covered. Will definitely recommend to friends and family.

Troy ** was very patient and waited until we could decide what we wanted to do. His explanation of benefits was very clear and precise. He was very easy to work with and not pushy at all. My wife and I would recommend him to a friend.

JMG HVAC & REFRIGERATION Got my heat pump fixed and was very helpful in letting me know what is going on with it. Yes, I would highly recommend this company to a friend. So if you're having problems with your HVAC or need to service it call 256-497-4930.

While it was easy & convenient to open the claim, now that the technician has been here - the part needs "approval" to install so the tech cannot install it today. Even though the part is common & stocked on truck the technician is pending Choice to approve part replacement. It would be nice if typical parts were preapproved for installation in one trip this saving a return trip, time and additional charges...

Dryer suddenly stopped working, would not start. Taking the laundry to public laundromat was out of the question.. Purchasing a new dryer was out of the question.. FIVE STAR to the rescue!! The ENTIRE electrical system was checked, THE non-working dryer now works. AND system is problem free. Hurrah, I can now do my laundry at home.!!! Again!!!.

I had a very good customer service experience. I am a new customer and would like to get the best service in the area. As a Senior expect the prompt response and the faster service asked according to my needs. Thanks again and have a great weekend.

This was my first dealing for a home warranty. Everything was readily available on the website. Some additional costs and discounts were found. Mr. ** efforts were greatly appreciated. Now hopefully we won't have to try out the warranty.

Rohan was pleasant and very knowledgeable. He was able to assess the issue and determine what needed to be done to fix it. He adhered to COVID-19 guides by wearing his mask the entire time he was working in my home. I would definitely recommend him as a top 10 Choice Home Warranty Technician.

The lady I talked to was amazing!! She helped me out in less than five minutes. She made my day! I would definitely recommend this company to anyone who wants the best deal at the best price. I've looked into numerous options and found this one to be the most favorable option. They made a mistake on my city. I called customer service and was immediately taken care of. The customer service representative made my day; friendly and efficient. This is a great home owner coverage.

Be careful about the other reviews on here saying they fix leaks. It depends on how it leaks. I had a roof leak and washing machine leak and they refused to cover either one. My HVAC went out and they said it was too old! These along with a list of other things they don't cover. If you need someone to unclog your toilet for $75 per incident on top of your membership fee, Choice is the warranty for you! Anything else, make sure you READ ALL THE EXCLUSIONS!

I am very upset over the handling of my claim. It was denied due to calcium and chemical buildup in the toilet. I was not told nor did I see any calcium buildup in the toilet. There was calcium in the pipes. All of my other toilets work just fine so if that is the issue with this toilet, why don't I have it with all others? You were only willing to pay $225 to install a new builders grade toilet. The toilet itself costs $180 so how does that cover the cost of the toilet and installation. I was very willing to pay for a much better grade toilet since this is a $500,000 house. The plumber advised nobody can install and pay for a builders grade toilet for that cost. If you aren't willing to pay for the services, why do you offer them? So, all the hassle and time spent with the plumber for nothing.

Choice Home Warranty claims was quick to respond and sent Lyday Plumbing. Andrew from Lyday was very friendly and knowledgeable. He diagnosed the problem quickly and fixed it straight away. I would recommend Lyday to anyone. Thank you to Choice Home Warranty for your quick response to our Hot Water Heater issues. We will definitely be renewing our contract with Choice Home Warranty.

Technicians were very professional and knew. They worked quickly to figure out what the problem was and the best way to solve. I appreciate their kindness as well. My garbage disposal is working very well. The process was easy to navigate and complete.

This was my first claim with CHW. I am very satisfied with the representative who opened the claim, the notification of the work scheduled, the technician’s work and his explaining the cause of the problem. I was only dissatisfied that He wore no company apparel or badge or ID and did not drive a company vehicle.

Very professional and friendly. They got the job done quickly and did not leave a mess after fixing the tank on my toilet. I would highly recommend this company. I saw other reviews that were not got but this was not the case at all. They were great. They even came early.

The technician send to repair our microwave was very capable and repaired our microwave quickly and efficiently. I would recommend him for any appliance repair. He definitely knew what he was doing. He wore a mask the entire time and was centered on the repair.

Buyer beware!!! The contract does not allow for most day to day issues. Wear and tear is at their discretion and often leads to the customer paying for a service charge without repair. I have dealt with their contracted help and most of them will overcharge if you opt to have them do the repair outside of the warranty contract. Not satisfied with this warranty program at all.

This was my first time to work with Choice Home Warranty. I must say that working with them was a hundred times improvement over trying to work with my old home warranty company. Choice stayed on top of my claim from start to finish. They stayed in contact with me through the entire process. I would highly recommend CHOICE HOME WARRANTY!!

Any time I have submitted a maintenance request for anything in my house I have had nothing but perfect service and speedy completion of my work orders. The companies that have been dispatched to repair my appliances have been the most professional I have ever worked with.

The company apparently denies all claims at first. Then you have to go through a week-two week long process of disputing their claim. They lied about what the technician said. I filed a complaint with the BBB which of course did nothing either. Do not pay this company anything. Run!

The tech was on time and courteous, knew what he was doing, identified the problem right away and fixed it without sweating. He answered our questions and identified that my secondary problem was not a plumbing problem but was connected to the dishwashing problem we had.

When we got up in the morning the furnace was not throwing out heat, We immediately called Choice warranty as we knew our furnace was covered. They connected us right away to a contractor. They came next day. The company was Sierra Mechanical. The tech was Dave. A very nice man who knew what he was doing. He knew the problem right away and fixed it right away. It was some sort of panel. We are very pleased.

I just signed up for my home warranty, however when still reviewing my payment and plan I was charged the entire amount before I had agreed to anything. I needed to be on a pay monthly instead of being charged one lump sum due to my financial situation at this time. I was told that a the overage charged would be refunded. This mistake has taken me into the negative and will possibly result in fees. Beware, do not give your credit card info until you are 100% clear on what you are being charged. I was sent an email with the two options "one time payment" or "monthly", this was not brought up or asked before my card was ran. Felt as though the process was very quick, almost rushed to make the deal. Hope the overage is refunded quickly and hope from here on out I have a pleasant experience with Choice Home Warranty.

Took 6-weeks to fulfil the request and we are still in process of having repairs made. First contractor was terrible and came out twice to evaluate the problem. No one knew what they were doing. Based on this experience, I would not recommend your company. Also, I am told that my 3-year contract term only allows the benefit payout of a 1-year plan. Why did I sign up for 3-years if I am only receiving 1-year of benefits?

Archie/Jason was great, gave me a great deal. Would recommend to anyone, anytime. I had planned on getting a warranty for selling a house ended up getting 6 yrs on our new house. No more handyman for me. Thank you very much.

Contractor that remodeled the kitchen fail to connect the dishwasher to cabinet causing it to shift and strip one of the balance legs. He bolted dishwasher to the cabinets on each side fixing the problem. Technician kept in contact with me before the scheduled appointment and guaranteed me he would resolve my problem which he proceeded to do.

I've had more claims denied than approved but the plumbing technician was great. I was told for plumbing that rust and corrosion isn't approved. So what plumbing issue DOESN'T deal with rust or corrosion since it's WATER! I'm struggling to figure out what is actually covered anymore. :(

Although I was told on the Company recorded message that hold time would be long, my call was picked up quickly and operator was courteous, informative and empathetic. All my questions were answered clearly. I think your customer service representative did a good job. I am now waiting for the service contractor to call. I am without heat. It’s below freezing and I am without a furnace.

Buying a plan easy, filing a claim easy, accessibility to an agent easy. Getting the repair is challenging, getting the repair covered is difficult, after your repair is denied and talking to someone about it immediately is impossible.

Repair was done well but it took 9 days for the repair to be resolved. Since this was not an emergency it worked. Hopefully they serve the emergency causes better. For the cost I have paid it is worth it to give it a shot.

They did a good job. But I had to call them to see what time they would be at the house. The Confirmation said between 7am and 11am and I had to call them after 12 noon to see what time they would be there. I had to have someone there for them because I was at work.

The technician which came to see about our appliances is stellar. He called me on Sunday to confirm for an appointment on Tuesday. He inquired what the best time was to come by as the window was from 7-11am. Upon arrival he got right to business checking out our concerns over the appliances. He wore a mask during, which we appreciate. He is knowledgeable and professional. We look forward to our refrigerator working properly again.

Took a few trips to figure out the problem, but both technicians were kind and respectful and committed to figuring out and resolving the problem. Quick to respond to calls, and didn’t get annoyed when questions were asked which I am grateful for.

Tech was very pleasant and came to check out the job early. After checking the unit and finding the problem, was able to fix the water heater in great time. If we have any other problems with plumbing, will ask for the same company.

I purchased my warranty with Choice a few months ago before I moved into my home. My water heater started badly leaking this week and I called Choice and they had a technician come out. I was so happy and thankful that I had smartly purchased a home warranty. Little did I know what a scam it was. I purchased the “total” plan and the salesman, like a little rat, led me to believe that I would be covered if anything major in my home broke and couldn’t be fixed. Well, my technician told me my water heater was irreparable and filed a claim with Choice, which was then DENIED. I didn’t know when purchasing my home warranty that they’d try to weasel their way out of paying for something when I actually needed them to. Save your money, throw it in the garbage, or flush it down the toilet before you purchase this warranty. Congrats Choice, I’m a sucker, you got me!!??

We like our technician, he was honest. OUR ISSUE IS with CHOICE, COVID has made it challenging with everything online now. I would recommend the company that come out to look at our water heater, but not continue on with CHOICE.

It was an air pocket from the recent water outage (for 30 hours). That was it - easy. He checked all the components too! Gentleman was nice and friendly - I would do business with him again from 5 Star.

I called to make my claim on 1/4/21. A tech from Sears came on 1/8/21. He told us that the fridge was dead & he wrote up a list of items that was wrong with the fridge & prices for the parts. While he was STILL here, I received a call that there would be a tech here on 1/11/21. I stated that there was a tech here RIGHT NOW & why did another guy have to come on the 11th??? She told me he would give us prices for replacement parts. When I questioned her more, she simply didn't know!!! On the 11th, Sean from another company came out & I told him about what I just state here in my text. He said he would put the work order in right away & he left!!! Now I wouldn't mind so much if it was any other appliance, but it's the REFRIGERATOR!!! I EXPECT a call immediately about this situation. Home # **. Claim # **. Thanks in advance for your immediate response.

Technician came on the same day. Took care of the problem???? Excellent service. The technician didn’t waste any time. He did the job and he tune up the other garage door. He stated if anything goes wrong to give him a call and he will return. Thank you.

The tech was nice and friendly. He knew what he was doing and done a great job. He showed up when he said he would and I didn't have to wait all day for him. He came in and got right to work. He talked to me and told me what was wrong and fixed it.

My name is David **. I had a interesting and pleasant time with an employee named Kendra. She was professional. She was and I believe that she's a true asset to the company. You would do well to give her a raise or promotion.

Kayleigh was very informative and had all the answers to our questions! Thank you-highly recommend her and this company which was also recommended to us for its great service. Would not hesitate to recommend them to others. Thank you again Kayleigh for your assistance!

He was Professional and on time. He explained so that I could understand. I have referred him already to neighbors and also recommended him on neighborhood site and on Facebook. Sent out to local friends on email and text also.

The customer service rep was very helpful in getting my warranty program renewed. Love Choice Home Warranty. They get a service rep on site within 1-2 days. All of the service reps have been knowledgeable, friendly, and have done a great job on the repair. Would highly recommend Choice Home warranty.

Started out not so well. One call had car trouble but stated he was still coming. Wasn't a problem because he was a day early. The other didn't call until after 7. But all in all both were very friendly, got the job done really fast and I am very satisfied with the service. That both provided. Thank you.

Had a great experience and have high regard for the service person. The entire experience was very pleasant. I called the number and talked with the service manager who assured me I would be contacted within a day. Sure enough, I was contacted immediately. The service call occurred the next day and the contact was extremely pleasant. He was polite and helpful and followed up after discovering the problem quickly.

The response to my claim was handled very well and fast. A response from a contractor was fast and the appointment was made within a couple of days. The contractor called to get an idea on problems I was having and to verify the date and time.

I would rate response time higher. I called about the dishwasher not operating. They immediately scheduled a tech to come check it out. Tech was on time and competent. Found the board that operates everything was faulty. CHW chose not to repair but offer cash for a replacement of our choice. This is ZERO stars. The amount offered would not cover labor to remove and install replacement. I rejected the offer they then set up a call, after discussion, they do not always offer full replacement value. The value they offer is based on wholesale pricing of which they do not extend that pricing leaving the home owner to pay the difference between wholesale and retail. End result offer will pay for half of equal replacement and if you cannot install yourself that will be on you. Read the fine print.

Btw - Choice Home Warranty is lying on their website stating they have 5 stars on Trust Pilot when they just have 3.9 (alone on this they should investigated for deceiving the consumer). But here is my issue: I contacted my insurance company (Choice Home Warranty - bad choice that is) about a refrigerator problem and explained that the problem was that the refrigerator shutdown from time to time and then after a while it comes back up.

So far all is well. Waiting time is OK. Persons giving service seem to be trained and have answered all questions I needed answered. Knowing and being able to receive maintenance assistance is comforting. It is great that Choice Warranty offers help with more than one service.

I have had 2 instances of appliances needing to be replaced. One was a new HVAC system and one was a new water heater. In both cases, CHW found a reason to deny the claim. I have cancelled my account.

From the time I made claim, it was fixed within 12 hours and I was super pleased w/ the service!!! All I had to pay was the 85 dollar service fee...The technician figured out the problem within 5 minutes of he looking at my hvac unit.

Mark of Excellent Service Technician was very supportive and handled my problem efficiently. With your authorization, he was able to replace the bad thermostat with a new one. After he left, I noticed the screws on the unit were loose. He came back and took care of the issue. Thank you.

Very nice and helpful. Hope the service I receive is as outstanding as my conversation with Britney With all the options she’d offered, a year rate vs 3 years rate. She also explained how much I pay for every visit. Thank you Britney.

We were extremely disappointed with the service received. We experienced a major plumbing issue on a weekend. Both toilets plugged and the bathtub and shower began to fill up every time we attempted to plunge. We contacted Choice to make a claim and explained the urgency. A little while later we received a email stating that a plumber was scheduled for Tuesday. What were we supposed to do with no working toilets or showers? Fortunately, the owner of the company recognized the urgency, called us immediately, and came right over. We had switched our home warranty a few months ago. This was our first experience with Choice and needless to say we are sorry we switched.

The sales agent was knowledgeable and while quite persistent was able to offer several options that saved me money. Maybe a little bit too pushy but not unpleasant and accepted my decision once I said I was not interested in pursuing other options. I’m pleased with the rate and policy options.

Every single time a client of mine (or myself as I carry a Choice policy also on my personal residence!) has an issue, David and Britain personally see the resolution through to the end! As a very busy agent, I rely on David to make me look good for recommending Choice, and he always does! David is a valuable member of my Team, and teamwork makes the Dream WORK! I cannot thank David enough for his outstanding service to me and my clients!

I raised this issue with CSR, mail, etc. but no resolution and nobody bothered to call me and talk about this issue. I paid 2 service call fee for the issue which is not fixed. Why 2 service claim are created for the same issue.

Repair person called to say he was on his way, arrived on time, wore a mask, took off his shoes, was friendly. Diagnosed the problem, waited for authorization and replaced our disposal. I give him 5 stars. We recommend him, and Choice Warranty. Thank you.

It took half a day for Choice to come up with an appointment for my sewer blockage. And that was for 4 days later. This is unacceptable. I called vendor direct and had an appointment for the same day. I would suggest Choice rate the problems and respond to them accordingly. Example: A microwave problem is a no hurry situation. A blocked sewer is an immediate problem. A blocked sewer means no use of toilet, no showers, washing dishes, washing clothes and anything else that requires use of water. Prioritize!!!!

Spoke with Jake re warranty. He was very helpful in explaining things to me, very efficient and patient. I feel that he gave me the best possible price for coverage in my condo. Also extremely helpful with me in making my payment.

Updated on 01/24/2021: Because of COVID it took a little while for Choice to find a Technician but, when they did, it was perfect. The man came on time, took the front of the dryer off, found the problem instantly and fixed it with the part he had in his van. All of the time explaining what was happening. He left the laundry room perfectly clean. It was the response you want from Choice and from the Technician. I can only say that Choice proved to be a winner and I highly recommend them.

I must first say the repairman was ok. He did the job. That said, it was not a difficult fix nor did it involve any major repair, so for the apprx 30 mins he was here there isn't much to pass judgement on. Nor am I sure that I got much savings out of this. The same thing happened the first time I used my warranty. The fix was really small but what I really needed doing was not covered. So I save ZERO for 2 attempts to make this profitable for me. Savings is a major reason for having a warranty. If that doesn't happen neither does one's incentive.

Service was good. Just took a long time to get appointment and someone getting out to look at the problem. Put in claim on 1/8. He was not able to get there till 1/12 but when Technician got there he did a great job and was early.

Notified Choice late evening of the 13th. By early morning they had set up a repair appointment. Serviceman arrived as scheduled and repaired furnace. Found problem quickly, was personable and professional. We are extremely satisfied with the timing and the company all that Choice sent.

It took over a week for someone to come down to my house to fix my washer.. I called and messaged the company multiple times. When I finally got someone it was the day of my final call, the guy said when he came down he just got a message the day before to come down. I’m just really not happy on how long it took. I realize I could have done the “reimbursement processes” but it’s not what I was wanting to do.. The technician was great that came down. I’m just not happy at all on why it took so long for this to happen.

Newman came to check my washer and dryer out after they stopped working. He was very friendly and knowledgeable. He explained everything about the washing machine and dryer and the repairs that need to be done. I would highly recommend him and his company.

I was very pleased and satisfied by the service I received from one Zack Mast, owner and Master Tech of Appliance Repair King. This is the company dispatched by Choice Home Warranty to repair the problem I was having with my washing machine. Mr. Mast was very professional and did repair my washing machine w/o any seeming difficulty. I used the machine all evening and he even discovered a problem I didn't know about. My washing machine was not putting enough water in the tub to wash the clothes and Mr. Mast figured out why this was happening. I can't explain the problem but he fixed the problem. My machine is now filling with more water than it ever has. I fully endorse Mr. Mast and his Appliance Repair King and would highly recommend this company for repairs.

Troy was very helpful and to the point on what is covered. Very helpful and courteous. Everything I was wanting to be covered is on your list and it gives me a peace of mind that I can call when something goes wrong.

The contact/repairman had trouble finding the house - so that was a bit aggravating, but after he got there - he was quickly able to correct the problem with the disposal and got the unit working again. The tenants were very happy with his work and enthused about him working to get the problem resolved. Thank you.

I contacted Choice Warranty on Tuesday Jan 5th with a request to service my refrigerator and garbage disposal. Within a few short minutes, I received two text messages with appointment(s) time and day. This was not expected because of the pandemic. I thought it would take weeks. I was surprise but very pleased with the response time. Will definitely recommend to my friends and family.

The service technician of Georgetown Electric was efficient and professional. He called when he was en route and arrived on time. Brad fixed 3 outlets in less than an hour. He arrived masked and took his shoes off without my request to maintain my white marble floors. He also made recommendations as to how I could extend the life of my outlets. I highly recommend this company.

Choice did a good job sending a repair company. They were professional and ordered the part and called back after it came in. Very prompted with installation and clean. We found something else wrong and they ordered that part too and gave a price to replace.

The agent that worked with me was very informative and thorough. He gave me 3 options of payments and the advantages to them all and the incentives for each. I didn't feel obligated to take a certain plan, I was allowed to make up my own mind. He was professional, courtesy and patience and all my concerns and questions were answered.

Thank You for responding to our need for our freezer going down. The technician which serviced our unit was courteous and took the time to explain what happened and why the unit went down. The part was available and the repair completed today.

Kendra was excellent, she was patient, spoke clearly and explained everything to me. It was truly a pleasure to speak to her. Looking forward to a longtime relationship. I know things do breakdown but having peace of mind is very important to me..

Technician was professional, courteous, pleasant and calm. He arrived at a good time in the morning. Assessed the situation and made recommendations and said someone from Home Choice Warranty would call me today and email. We were asked to turn off the heat upstairs and it was cold last night. The parts that are needed we hope are available immediately so the heat can be restored throughout our home.

I found him to be very professional and qualified. He went right to the problem and repaired it in a short time. I would recommend him highly. His appearance was immaculate and he was conscious of the pandemic. He had to order a part and he said he would be back on Friday to complete the repair.