Choice Home Warranty Reviews

I am very disappointed in this company. My AC unit went out a few weeks ago. I called to set up a claim on 5/8/22. The technician was able to come out on 5/18/22 and 5/19/22 to completely install the units and ensure everything was working properly. Between 5/20/22 and early morning of 5/21/22 my AC goes out again. The technician was able to come Saturday morning and informed me that the Coil was defective. Pictures and video were taken and sent to Choice Home Warranty on Saturday 5/21/22 showing how there was leak from the coil. I called to speak with someone in claims on 5/23/22 and the representative told me they had everything they needed (the pictures from the technician) and the part should be in the following day.

Totally dissatisfied. Offered to pay approx. 1/3 of the cost of a new stove. Would not offer to repair or replace. When I ask to speak to the supervisor, he told me that there was no one else that I could talk to. If I didn't accept his offer the claim would be kept open for 30 days and then closed. I had no choice but to accept his offer. This experience will cause me to cancel my policy. Policy #: ** Claim #: **.

First time having to use my warranty and it went quite smoothly. Placed claim and received call for schedule within a matter of minutes. Then tech was here within 30 minutes. From start to finish it was less than 2 hours after claim placed.

My technician was very efficient and super kind. He gave me a grace period, I had to drop my kids off to school and was late to meet him but he did wait for me. My fridge is now making ice again and the condenser is like new.

Choice Home Warranty scheduled Comfort Air to fix my system. Work was completed professionally and system working. Would highly recommend Choice Home Warranty, as I have needed them in the past and they are always there for me. This past winter they replaced my water heater and expansion tank. I read so many stories about home warranty companies that do not respond to their account holders needs. I am so relieved that I chose Choice Home Warranty.

I don't have good experiences with Choice for the last 3 years. Either they have limitations on technicians they worked for them or the Technician gives you an estimate which won't be covered by Choice and then we checked with different technicians, you found that Choice technician gives you fake estimate/resolution to the issue and making money. They quoted me $441 and declined by Choice to cover and the same issue I repaired for just in $125 and covered under the home warranty plan. They assigned a Technician who will provide a service only after a minimum of 7-8 days which indicates that they don't have a technician and you have to wait with no other options.

He came wearing booties over his shoes. In under 20 minutes he’d found the problem. He replaced the part and checked the system and said everything else was in great condition. He was very friendly and was good to my dog.

I was very happy at the end. If I would have not been out of hot water for five days it would have been a lot nicer. All in all I was treated very well. The technicians were awesome and I would highly recommend this company.

Since we had very average and often frustrating service experience with CHW we weren't going to renew our warranty (although we were bombarded with calls and emails to do so). But, our home is 20+ years old so we decided to give CHW another chance. I renewed exactly one week ago and never received any confirmation whatsoever even though my credit card was charged that very day. No email, no phone call, no text. I find it ironic that they hounded me for weeks to renew and when I finally did I've heard nothing from them. I don't even know if our policy number stayed the same.

Told Choice would repair or replace appliances. They did NOT replace. They offered HALF the replacement cost. No negotiations, just flat out denial. Bad company nothing good to say about them. DO NOT BELIEVE THEIR SALES PITCH PEOPLE! They will lie to get your business then apologize and deny!

“Better Service” Appliance Repair is very honest, knowledgeable and nice. They wisely didn’t fix the washer- and we’re honest about it. Very good company. We were very grateful to have the situation diagnosed correctly the first time, even though it’ll be a little while before we have a washer.

Hoosier Home Comfort is an excellent company. Doug (owner) was so nice and very informative and smart. Took care of our problem. I highly recommend him! Checked on us a few days later to see if our A/C is working correctly.

Technician analyzed problem. Said that he would review issue/s with Choice and then let me know what is to be done to fix problem. He was very knowledgeable of what he was doing and able to explain the process of what he had to do with getting approval to fix the problem.

The technician was very pleasant and knew exactly what the issue was from the sound coming from the dryer and fixed it right away, and even used the sweeper to remove all the excess lint. The technician cleaned up after himself and explained how nice it is to work with Choice Warranty Wonderful experience. Thanks!

I submitted an online claim at 9pm and much to my surprise I had an appointment with a technician by 7am the following morning. The entire process was almost effortless. The technician showed up within the timeframe stated in the appointment email and took care of my air conditioning problem.

It was very fast and easy to get my full home warranty. Very efficient and reliable person took my call and I was protected in 10 minutes. Excellent customer service. I received a upgrade while we were talking and received roof coverage at no additional cost.

My ceiling fan was making a loud noise. The technician came, he heard it, he replaced it, done…. Less than an hour…. That is awesome service!. The previous home warranty in 2020 that I had with another company, the technician came to our home to fix my other ceiling fan, he could not do it, and they still charged me for the service call… Never again will I use American Home S….

The ground wire within the water heater malfunctioned and burned. Somehow CHW interpreted the technician's diagnosis to mean the ground wire from my home was installed wrong. Therefore CHW did not cover the replacement of my WH. Obviously I had to replace the WH. Now I have to dispute CHW decision. Hopefully the receipt that explains the issue in detail will be enough to get me reimbursed.

I have had Choice Home Warranty for well over 10 years. I switched to them from another company and have never regretted it. Whenever I have had a claim, I've received fast, competent and courteous service. The contractor has always come when they said they would and they were always professional. If you're rating scale had 10 stars I would have rated my past experience 10 stars. So glad I can rely on Choice Home Warranty.

Honestly had a rocky start with Choice and considered canceling/ending my service about 5 times, in the first month. I didn’t though, because of the one reason I got the service, in the first place….my a/c. I feared when purchasing my home in winter, that summer would come, and I’d be hot. My fears turned out to be reality. I do not know HVAC, and my indoor unit is suspended in the air. I feared thousands of dollars to repair/replace it. Thank God it only cost me $65 for the service fee. That coupled with 6 years of peace of mind, was/is well worth the $2400 I spent for the policy.

My claim was denied for a reason the technician said wasn’t an issue. The technician even went back and told Choice the reason for denial wasn’t a fact. Choice wouldn’t even rereview. The appeal process is bogus. Case manager wouldn’t let me talk and basically said she was just there to answer questions and not get anything resolved. I cancelled my home warranty after 3 years. A waste of money.

I had a great experience with the technician who serviced the refrigerator. He was a true professional. He started by calling the day prior to the appointment to find out about the issue prior to arriving. He came in and completed the job in a timely manner. Highly recommend!

Had a great experience learning about the 6-year program for full home coverage available at a savings for seniors. Info was compelling and customer rep did a great job explaining what I needed to know. Am glad to know I can feel secure in my home without fear of facing huge repair or replacement costs for appliances or home repairs.

Choice Home Warranty responded right away to my claim and scheduled an appointment for my backed up pipe. It took longer than expected because of the plumber’s other jobs and the time he actually arrived on the first day, but Tango Plumbing did a great job overall on the repair.

Thanks for excellent, prompt service and great advice and attitude. The tech was prompt, courteous and oriented toward service. In the future we will be interested in utilizing this company for other business. I am pleased to say good things about CHW.

He came a little on the early side within the time frame which was great that I didn't have to wait all day. He was friendly. He came prepared with the part needed and was able to repair the problem. My stove works fine now.

From beginning to end, the process of getting my air condition fix was easy going. We will recommend Home Choice Warranty to all friends and family. There is a $75 fee per claim. Which is not bad.

The technician was very professional, polite and friendly. He conducted his business in a professional manner and had my air conditioner up and running in no time. I would recommend him highly. I’m very happy with Home Warranty. Richard **

My recent claims for the thermostat on my dryer and the heating element of my oven went fine. The techs who came out were knowledgeable.

I have been a client of Choice Home Warranty for 4 years and have filed many claims, all of which have been dealt with with the exception of some plumbing issues I have. Those neither company that was dispatched fixed my problem.

He could not fix my issue because he did not have the part to replace it. Needed a new ice maker. He told me he would call me when the new ice maker comes in to replace it. So I am waiting for a call from him. In the meantime no ice.

You want My honest opinion.. here it is! Do not waste your money on this scamming company. They tried to fix our $3500 Samsung refrigerator 3 times (putting us out of a fridge for 2 months) and then offered us 900 replacement to buy us out.. The second time is just now happening. Our water heater went out.. They said, "Oh we will replace it but you have to pay $355 to the plumbing company for uncovered costs to replace your water heater." I could go out and buy my own water heater that Is a good brand and 50 gallon for almost that cost!!! Great company to use if you want to blow your hard earned money.

Excellent experience...easy to understand and straightforward. Great to find out how many items are covered. Most of my appliances were purchased around 2016 but I do have some older ones still working. It does give me peace of mind, knowing that if anything breaks, I'm covered.

You people are the best. You live up to everything you say. Thank you so much. Every time I called then you sent the tech out to repair it and then it’s done. I lost my husband so I need peace of mind and you have for sure made that possible so again thank you.

Seemed pleasant and knowledgeable. Gassed up the AC unit that was struggling to keep up. Seemed to help a little bit, but now 2 days later still having problems cooling. Not really tech's fault. It wasn't warm out the day he came out. He did change out a thermostat and it is nice one.

Mohammad arrived at my home. I took him to my pool pump. Again I mentioned that my pool pump motor will not come on. He tried himself to turn it on and did not turn on. Mohammad took some pictures of the motor, took pictures of my pool and Mohammad said yes that the motor will need to be replaced. Mohammad said that he would turn in all information to Choice Warranty for the approval. My wife and I are waiting patiently for the green light from Choice Warranty. Service call was excellent!

Good experience. Zach helped us thru the process. I am 78 years old and not too technology sound. He helped us along the way, by answering all our concerns. He assured us that we had the best plan for our circumstances. my wife and I are not into insurance, so I'm hoping we made the right decision.

Service for ac/furnace, not working at all, received diagnoses informed CHW. Tech confirmed diagnoses was correct, informed CHW. Tech ordered parts. 05/23/22 CHW notified that repair is covered, check is in the works. Very good response by CHW, very pleased with speed at which they took care of our problem.

I barely completed my interest email and received a call. Josh was very professional and assisted me with the warranty purchase. He also reviewed all discounts available to me. He took his time to address all my concerns and ensure that I understood the process.

They do not readily provide repairs but they try to get manufacturers to provide parts first or get the customer to pay extra to finish the job. Instead of authorizing repairs at the time of the service call, they often deny repairs. After submitting an appeal, they then authorize the work. The service company has to schedule another visit. When they are good, they are very good. When they want to try to save money, they try to shift the expenses to the customer.

I chose Choice Home Warranty after doing research and knew that it was better than Landmark. I chose to get a quote and was called by a guy who advised he could not send me a quote that I would have to sign up to get the coverage documents to review. After agreeing to switch he then began a push for extended plan costs payments. I explained that due to the economy I could not afford over $3000 for 5 yrs. Then he dropped it to 3.5 yrs. I finally agreed but he kept talking instead of just signing me up. This pushy lingering sales technique is irritating. The lan seems good and reviews are good but this initial contact left a negative feeling.

I just signed up for this program. It was very easy and my representative was very nice and easy to work with. He fully explained the policy, the process and the fees and prices. I believe he made me a great deal for what is covered for a 6 year program. I haven't yet used the program as I can't for 30 days as it is anyway, but that is fine with me. I may update my review after I had to use a service call, if I even have to use it.

I just canceled my policy with Choice home warranty. My first claim was for a ceiling fan. The technician said it had a bad motor but never came back out to replace it after I requested them not to bring me a generic white fan but something that was similar to what was previously there. I contacted customer service and it's been 4 weeks since this started with no response. My second claim was denied for my AC. The technician came out and disconnected my unit so now it does not come on at all when my issue was that it was not blowing cool air. Their retention team will try to convince you to stay because they save you money, but they do not choose the best companies to work with from the two instances I had with them. You're better off saving some money away for maintenance needs. I was very dissatisfied with the coverage I received.

I paid $75 for someone to come out here to tell me that my door is not covered. When I called in I told them exactly what the issue is and that it was the door not the opener not the springs or the hinges. I feel like I could have been told at that point that it's not covered instead of making me pay $75 then wasting someone's time to come out here and look at it when it's in the code that it's already not covered.

Service was excellent and fast. Will request this company again. Problem was located and fixed in a very short time. I will call them again. Choice Home Warranty is a very prompt and efficient company. This was my first call to Choice Home Warranty. I am very pleased with the company.

The tech sent to our home was friendly, professional and did a great job. We will definitely use this company again. However, Choice denied our claim to fix the A/C, and did not accept our claim for our broken sump pump that the A/C condensation drains into, even though it states in our policy that the sump pump is covered. The language in the policy is not clear, does not distinguish between types of sump pumps, and therefore misleading. It took over 90 minutes on the phone and transfers to numerous people before I got someone who could explain why the sump pump is not covered, then tried to sell me additional coverage for it, and I would have to wait 30 days before I could put in a claim to fix it. Thanks, but my basement will be flooded well before that, so we are again paying out of our pocket for a repair that should have been covered by the warranty.

Choice Home Warranty has been very responsive to any issues we've had, whether service or claim. We've had their coverage for about 2-3 years. Customer service representatives have all been quick to respond and very professional. Excellent follow-up, too. Thank you!

Representative was knowledgeable and personable. Answered all questions and explained everything in detail. Received a follow-up call the next day to confirm everything. Reasonable pricing for what appears to be a quality product. Overall a very good experience thus far. Helps to do business with a company that is located within 40 miles from me.

Everything went well. I had to hire my own service coz CHW service will take days to come fix it. I was worked thru the process of reimbursement clearly, and CHW paid every dime I spent to get my AC fixed

Michael was wonderful and called me back right when he said he would. We are current AHS Warranty customers and are very disappointed in the service and fees with them. Hopefully you will be better and with the Tickets At Work discount that is perfect

Contacted Choice Home Warranty and service provider was sent to my house within a few days. My machine was not reparable and I received within the time-frame indicated funds to apply toward purchase of a new one. Overall I am happy with Choice Home Warranty.

Hi, I am happy to receive a call from Lydia. She explained the process well. I tried to get my oven fixed. But she mentioned that it's not possible as it's old. But she offered part of money through gift card to replace this item. Thank you. Sriram.

I have had mixed experience in the past with other warranty companies, but I was very pleased with the quick response and professionalism of the service provider used by Choice. We reported our home's HVAC not working on Friday and the service provider was on site the following day. Choice approved the part replacement almost immediately and the HVAC was repaired and back in service on Monday. Thanks for the quick and easy support!

He made the process of replacing the unit go very smoothly. His knowledge of the plumbing industry was outstanding. I appreciate so much his time, advice and consideration. Excellent service all around. I would easily recommend him to anyone in need of plumbing service.

The floor drain in the laundry room had backup. And the (2) technicians from Zoom Sewerage and Drain had observed the problem and troubleshoot it. I liked them because they were very thorough and explained the diagnosis of the problem. The outside drain had tree roots that started the problem.

While he worked on our washing machine, he noticed that the dryer needed to be cleaned out for safety reasons. He let my husband know that part wasn't covered but was able to give us a very reasonable deal on the spot to clean out the dryer, the vent, and the lines on our dishwasher and refrigerator. He was able to do the initial repair and all the other work in under an hour! He went above and beyond!

Quick professional service. Knowledgeable technician. He identified problem and had parts with him to make the repair so no need for a second trip. He explained everything to me along the way so I knew what was being done. Would use him again any time.

Entire process from the start was very professional. They communicated with time of arrival and once diagnosed problem, they explained what was wrong and what parts are needed to repair. Our parts are on Order and they will call when arrive and set appointment to finish repair. Also explained, there would be no additional trip fee involved. Our technician was very polite.

I sent the wrong description of the problem but once the service guys called them and gave Choice the right description my work was approved and done the same day. I hope I will continue to get my job done without any issues in the future. I will also encourage friends to join Choice because they are very effective and they get the job done with no question or problem.

The tech was very experienced and clearly explained what my issues were. He repaired my unit quickly and was very professional. I would highly recommend this company to any friends or neighbors. I've been a customer of Choice Home Warranty for about two years and have been really pleased with the service and response time to claims for service. I left another company because of failure of claims issues and response time and have never looked back. Thank you Choice Home Warranty.

Grant was extremely knowledgeable and professional. KUDOS!!! He did call to let me know he was en route as well as explaining to me the next step in the process-ordering parts etc....He called me later following the appt., ordered the parts, set up my next appt....Well done. Walt

Great service from the company and they fit me in at the last minute. I am very grateful. My AC was fixed quickly and the technician was nice and professional with his service. I would recommend the company for service to anyone.

What is fantastic in dealing with Choice Home Warranty is the prompt response of the agents regardless of the conversations and/or of the type of claim(s). My greatest disappointment is the selection of vendors or technicians assigned to a particular job or jobs. In my situations, I do not understand why you select a vendor or technician that is located far away, hours away. What not hiring a technician close to the job at hand or even better why not hiring someone that the client trust from previous jobs. Can someone care to explain?

Scheduling was done easily. The repairman was prompt, pleasant and efficient. As soon as he added Freon, the A/C began to cool. So far the repair has been working fine; it is plenty cool now. I'm shopping for convenient cleaning service.

Your employee demonstrated professionalism, patience and knowledge of the company and what it offers. He was patient and articulate, pleasant throughout the application procedure. He is an asset to your organization. I searched other sites for the service. Yours meet my service needs and the annual fee, and service fee for each visit is welcomed to me on my fixed income.

It’s good to have this service for your home. Saves a lot of money and time. Friendly and courteous staff members. It’s fast and easy to submit a claim online, you will a fast response emailed to you with a claim number and technician to contact.

Very impressed with the warranty coverage and the courtesy representative. The senior discount for 1st time customers was very helpful. The fact that you can cancel and be refunded for unused time was helpful in my decision. I am now a Choice Home Warranty customer..

Work not completed yet, it amazed me that the technician is 2 hours away and cannot look at my ac until the 26th and the claim was filed on the 23rd, thank God it's been rainy and not so hot however would seem we could have someone local and get my unit up and running sooner!

Contacted yesterday morning. Still waiting this evening for a service schedule to be made. Called this morning and told should hear today but have not heard back. Why I haven’t been contacted I do not know. I am getting very anxious and can't figure what is taking so long.

The most recent claim I had with CHW was for them to fix the leak that was in my garage for my outside water and it ended up being three separate leaks. The plumber had to get each one authorized before he could continue. They denied the third leak initially, but then after realizing that it was on the inside of the property, they went ahead and did the claim. It went pretty quick. It was all done before he even left. He got it all resolved that day.

The technician came and fixed the leaking faucet. After he left I noticed a small water drops coming from the water valve under the sink which the technician damaged by accident. CHW refused to pay for its repair stating it was rusted hence not covered. After much haggling CHW agreed to pay about half of the cost which is not fair.

I am in my third year with Choice home warranty. I must say they do great in getting timely response for maintenance requests. HOWEVER, when it comes to assisting the repairs of my air conditioning system I am totally displeased. In 2020 I had a problem with my unit not cooling and was told I had a possible leak And this was the baseline analysis to determine how bad the leak is. No repair was accomplished. Choice sent a technician out and added Freon and the system worked fine.

Updated on 05/26/2022: Water Heater was reported leaking May 24, technician recommended replacement. It was approved by claims dept. May 25. The water heater is coming from??? The technician had a water heater, they could have installed it right away. Now we are waiting, the house is disrupted by all this laundry, shower, dishes etc. Please expedite sending water heater. Thank you.

The agent was very professional and a good marketing individual. I am very fortunate to talk to him. I will highly recommend him for my colleagues and friends. He was very friendly and courteous. I wish him my best.

He tried to sell me a solution and I said yes, then he said, "Well what about this solution," I said yes again. Then he said one more solution. STOP. I just closed the deal for you. JUST TAKE MY ORDER! Couldn't do it so I am looking elsewhere.

Regarding the tech that came out....excellent. Very impressed. Still reserving judgement on CHOICE. We will see how this is resolved...looking good. I do have a suggestion. NO ONE like to do surveys and if you amok people type in their personal info like you have here....most folks don't like that. Repair will be done next week. Parts ordered and in so looking positive.

I was a little upset that the technician had rescheduled my morning appointment to another time because I had a scheduled appointment during that time and the morning time was ideal. However, I did explain it to him and he kept his word of meeting me at 11:00 a.m. There was a delay from Choice Warranty responding to the technician's request for approval of repair which took up some time before he could do the actual work. The work was completed in a timely manner so I could get to my next appointment.

You always provide excellent and quick service for the problem, and your quality people always take care of the problems with excellent attitudes. I am very appreciative of all your help and services, especially since I don't have to worry about finding someone myself and can always be confident about an honest and quality outcome.

The technician was very professional, found, and solved the issue quickly. I was very happy with his work. **An additional comment-- I don't know why so many companies is this area add a service fee to credit card usage. I came from another State, and never experienced that before.

So far so good. I had an issue going on with my pool piping and filed a claim. Within days a technician came out and fixed my problem. It is a great peace of mind to know that these things can be covered when the situation arises.

Kyle is the name of the technician that came out from Rotor Rooter. He was very professional, polite and informative. Although it was his first time dealing with filling out a claim form and waiting patiently for authorization for Choice Home Warranty he was very patient in doing so. I would recommend him and the company.

Am not happy with the speed of the claim process, think it is too slow to be without an appliance. Speed of claim review and time for check to arrive is too slow. Also was not happy with the settlement.

This water was fixed very fast. The repairman was very fast and efficient. Joe ** was very nice and took our problem serious. If I ever have another plumbing problem, I would prefer Joe **. We have been with CHW for a few years and will continue.

CHW responded to our claim in a positive and timely manner. Our case manager was very patient while explaining what was happening. We will recommend CHW to our family and friends. One friend already requested the number to CHW. We look forward to working with them in the future.

Choice was very professional and worked my claim in a timely manner in fact a service technician came out same day claim was filed. I love how I was kept informed thru text messages every few minutes until the technician arrived and got text this morning that my parts had been ordered and I should be receiving tracking information soon. Everything is so detail, and I love it.

Our technician was very informative and diagnosed the problem right away. We unfortunately need a replacement unit and our quote said it could take 30 days to get an eCertificate for Lowe's... Not sure about anyone else, but I need to do laundry before that 30 days is up.

I am very pleased with this service and I am recommending this to my Niece who will be purchasing a home for the first time and if you own property there are thing that come with age or just normal wear and tear. Things in this day and age are produced fast and don’t last long like in the old times so you need a good warranty program. This one is number 1.

My air conditioner was not working. The serviceman was on time. He did a quick and good job. We discussed what was wrong he told and showed me what he did. I checked to see how much the freon and fuse cost. So if it happens again I Can do it. It was the fuse and my air conditioner needed freon. The cost of fuse is between 30 and 300 dollars. My fuse is 45 dollars. I can do that for now on.

The technician was excellent. One of the best ones we have used so far with Choice. He was polite, well spoken, knowledgeable and diagnosed the issue quickly. I would use this technician and company independently of Choice if they were available.

Choice Home Warranty was very quick to respond to my problem and set up an appointment with a dryer repair company all within 24 hours. The dryer company had all parts to repair what we thought was the problem. Them set up new appointment with electric technician.

Came in a timely manner, determined the problem and the fix and submitted the request for repair. Repair was approved within 5 minutes. Parts have been shipped to my house and repair appointment has been made. Very happy with the outcome.

The tech that came to my house to fix my AC was very professional. He works at Community Heat & Air. The tech 1st from M&M was very rude and had a nasty attitude. Thanks to the tech that works for Community Heat & AC . I would recommend that Choice use their techs. The one came to my house was very respectful and did his job professionally.

I will be canceling my service, they don't have good customer service. They don't cover portable AC units but they sent 2 tech to my house for it. Then Choice lied. Said they would cover it then a claim specialist said she wouldn't.

Arrived on time and fixed the issue quickly and efficiently. Left the area clean and showed respect for my belongings. The scheduler fit me in quickly and sent a text ahead of time, confirming the date and time would work, and explaining the technician's situation, which was also nice.

The technician was great. He was respectful and cleaned up. One of the issues we did fix and had to order other parts. The only issues I have is when he unstopped the downstairs toilet the scratch the toilet she. The white paint is gone and it looks dirty. But, job well done.

The Girl that helped me was will knowledgeable about the company and very experienced. I was so surprised at how quickly and efficient and how easy she was to understand. Very polite! I was even more glad when she said I was covered foe plumbing problem at my home! Thank her and Thank you Choice Home Warranty! Terry

After enrolling 5 properties, I wanted to make some changes...Called in..After waiting was given the option to receive a call back...When I received the call back...the representative said I had to be transferred to the "retention" department...That's where the problem started...Was on hold...then automatically received a message saying I would receive a call back..then got the call back...Told I had to be transferred to the. "retention" department...This happened over 6 times in the last 3 days..IF THIS IS WHAT CUSTOMER SUPPORT IS LIKE.. I'LL BE CANCELLING!

Our agent was very knowledgeable and courteous. He had no problem answering my wife and I's questions. The agent at CHW made us feel welcomed! We appreciated that, It's nice to talk with someone who took our needs into consideration and not just trying to make a sale! CHW we thank you for being so professional. We looking forward to having CHW for years to come!!! The Kallie family.

Within 24 hours after I initiated a service call due to an AC not cooling, I received an email confirming the claim. Later, the AC company called to set the appointment for service the next day. The AC serviceman diagnosed the problem and fixed the AC within 30 minutes. Very satisfied!

Sales person did a great job recommending and closing me on a 2nd Home Warranty policy. It was at the end of his shift and he was just as fresh and persistent as if I was the first prospect of the day.

Rep was very nice and helpful. Understood my needs and what I was looking for without much explaining. I was also at work and he understood the if I had to place him on hold not to hang up and the reason why. Thanks for being so friendly.

First, they respond to you quickly. But, the authorized department made the story and found all the ways to avoid paying the money. In my case, the permitted technician told them the electrical system of a 17-years-old water heater was broken. It's worthless and unsafe to repair. I have the report in my and also submitted it to their system. But their authorization department kept saying the technician told them the water heater was repairable and only reimbursed me $315.5. I have all the documents to approve the truth. But the only response I got was that their authorization department talked to the technician, and the technician told them they only needed $315.5 to fix the issue.

CHW contractor was very prompt in calling back on a Sunday evening and setup a Monday morning appt. Great service and quick replacement of the unit. The technician was friendly, skilled and very efficient in identifying the issue and resolving completely.

Tracie ** is the lady l talked to regarding a home warranty. She walked into options and advised me what's best for my interest. I took her advice and hope Choice Home Warranty will prove what she promised. Ram encourage

I was looking for a Home warranty because we bought a house. I had Bob on the phone and I have to say the Customer Service for CHW is excellent. Bob was perfect in telling me what is covered and how everything works. I can just recommend CHW.

The technician was very pleasant, knowledgeable and very respectful of the property. Unfortunately he did not have the part needed so scheduled a follow up appointment. My only complaint is the 4 hour window reserved for the appointment, that’s a long time to sit around waiting. Can a 2 or 3 hour window be arranged?

I have only used the Service 1 time. I was pleasantly surprised. The Contractor was wonderful and the repair was quick. I have recently canceled my existing policy and purchased a new one for my new home. The sales rep was unrelenting. I felt that he didn't really care about me or getting me the proper coverage for my home. He just kept trying to sell me on some VIP program. I swear it was easier to buy a used car! I would recommend Choice reviews the sales tactics used. Otherwise, I am happy with the service itself.

The technician told me that Choice Warranty should offer me some money towards a new washer. Choice Home Warranty offered nothing!!!! Even though one of their representatives assessed my washer on December 7 2021, some company idiot suggested that my washer had been misused and abused. This is one of Choice’s methods to deny claims. I have renewed this year’s Warranty. I won’t make this mistake again. Thanks for doing NOTHING!!!

My representative was very thorough and explained everything to me. Because I was a prior customer, he was also able to get me a very good deal on the account. I am very pleased with this company, and will refer them to all my friends and relatives.

The Salesperson I spoke to (Shawn) was very clear explaining Choice and the services offered. He was very patient and courteous to my many questions. It was clearly his presentation of the company and the services it offers. I was very pleased with his presentation. So I purchased a plan.

My Frigidaire refrigerator had failed to an irreparable state. But my Choice Home warranty case manager told me that the warranty company can't replaced my refrigerator but would pay me according to their evaluation. Their evaluation was much less than the price of my refrigerator. It was less than 50% of the price of my refrigerator. Also he told me to wait for a month to get a check from them and I am still waiting for the check. Don't buy warranty from them. What is the purpose of buying home warranty if they don't replace your appliances. They are liar and I would not recommend Choice Home Warranty to anybody.

On 4/18 2022 I had a service call for my dryer. I paid the 85.00 for my visit. Claim #**. Issue resolved. On 5/14 began to have same issue. Placed request for same issue. Repairman came on 5/15. Claim #**. I had to pay another 85.00 for same issue. Seems very unfair.

The service from Choice was fast, and the tech from Allied Plumbing was great. He was very knowledgeable and helpful. When he came to install a new disposal, he was very thorough and quick. I am very pleased with the service. Thank you!

AC broke, 2 days for repairman to come out, another 24 hours for an answer to repair. Claim was denied because it still has manufacturing warranty. However, labor and freon are not covered under warranty. But if it wasn't und manufacturing warranty it would be covered in full. Makes no sense on why CHW cannot repair in full and put a claim into the manufacturing.

Charles was polite and very thorough. We hope he will be the repairman who returns to correct the problem.

It was very prompt in showing up, took pictures of the problems on the unit, very thorough. Technicians were very polite and understanding, they took their time to look over the situation and told me that they would turn in everything and get results back from the company for repairs. Thanks.

Tech never showed up from G servicing on 5/16. Notified CHW and still don't have a tech as of 5/23. Left another note for CHW and waiting. Unable to reach anyone via phone. Good thing we aren't currently in the 90's.

The experience with Choice has been nothing less than horrific. After numerous calls and attempts to get service the first technician provided when called by myself after he failed to show, I called him and he stated he was never informed of any work assigned, the second technician was a no-show, whom I requested Choice to call for themselves and as such he told them he was unable to do the work. The last technician, who of note, specialty is Home Cleaning as indicated in his company name came out and changed a $15.00 switch, but indicated the motor was shot and would need replacing he believes. However, he went on to say, he did not believe Choice will approve or cover as they are difficult to get reimbursement and or coverage on most items.

Excellent response from CHOICE and the claim regarding our fridge. Memorial Day is NOT sales! If CHOICE would like to participate in supporting Gold Star Families, or Active Duty Military Families on Memorial Day, it would be an honor to help them find the right organizations.

So nice to get Sunday service in this heat!!!! Montes was quick and courteous. I was shocked when he said it should start cooling off soon. It felt like he was only here a few minutes. The process to order service was simple as well.

Attentive, professional, courteous, and No Pressure to purchase!! These are what I would describe as my experience with this customer service representative. I explained that I live in a condominium and all my questions and concerns about the policy and what is and isn’t covered were answered. I tried to ask another company the same questions and was repeatedly asked for my card information. Thank you for a great experience all around.

Was honest and to the point. Fridge drain was frozen up. Nothing to do but allow it to thaw. So he told us the steps/process to do it ourselves if it happens again in the future. We have since put the door alarm on so we know if the door is slightly ajar.

I really didn’t want to comment or create a review until we received our reimbursement for our refrigerator. Otherwise it was a very painless process in which we will receive our funds for replacement within 30 days. I will create a new review or edit this one if permitted.

Heritage Heating and Cooling was assigned to our claim. I do not know the name of the technician, but I can say he went above and beyond to repair our AC. He came out on a Saturday. When the repair did not fix the problem, he came out again on Sunday. He ordered a part, but got it working temporarily, hopefully until the party arrives. Needless to say, I’m impressed.

The technician who came out was professional and on time. He had to order a part to complete the job. When that part came in, he fixed it and the dryer is working just fine. Our only complaint is that from our first call, it took almost a month to schedule someone to come out.

I was able to process my claim smoothly and now I'm awaiting a service company to come out and address my refrigerator. I am looking forward to having a ewotk refrigerator. I hope all my groceries do not go bad as I wait for service.

I was very pleased with the quick response to the problem with the lack of air coming from the air conditioner. The problem was quickly diagnosed and suggested that the compressor be replaced. Would recommend friends and relatives to subscribe to Choice Home Warranty for coverage when purchasing a home.

They sent someone out fairly quickly to work on our problem. The person who came out to fix our problem was very nice and knowledgeable. We will not hesitate to use them again and I would think they would be helpful for anyone else who is needing them.

The intention of purchasing Choice Home Warranty was to have insurance in the event of an appliance being inoperative. To my great disappointment, Choice Home Warranty did not honor their promise to this consumer when my above the range microwave became inoperable. The repair technician sent was very professional and instantly knew what the problem was.

Had a wonderful experience with with the service technician. Communicated well throughout the job. Handled the problem with. The air conditioner skillfully. Personable personality and spoke professionally before, during and after the service. His helper was experienced and courteous as well. Service. Arrived earlier than projected the day he said that he would be here.

Choice home warranty response very quickly. Once you put a claim in Repair Man comes out diagnose the problem. Submit their findings and by the end of the day Choice home warranty notify you when and how they’re going to replace a fixture unit.

Our experience with Discount Plumbing was an experience well worth sharing because the degree of professionalism was way beyond our expectations. Not only did the technician fix the problem, customer service made sure the time frame for the visit fit our schedule. Both technician and customer service receive A+ from us.

The person that repaired the washer was very efficient and polite. The only concern was my washer continued to fill causing a water on the floor problem with soaking wet clothes. I made my first Choice work needed call since going with Choice. I received an e-mail acknowledgment but did not hear from Choice until a repair man called 7 days later that he was on his way. If I had had a more serious situation this time delay could have been very problematic. That is my only complaint and I’m very happy to be with Choice rather than my former home warranty company.

I had problem with my dryer. I called in the morning and in two days the problem was fixed. I did not even needed to call second time. I was with AHS for years and as per my experience this would have taken weeks and multiple time call to AHS. I am so happy with Choice Warranty service and do not regret that I signed for three service.

The purchase process was easy and the agent was good, now let's see how the follow up service is? I have service through other providers here in Arizona, but they do not have plans available in Oklahoma. This was from a random Google search and this company was well rated.

Tried to contact CHW rep but was never able to make contact to discuss my claim. E-mail and site she wanted me to go to, I was unable to process her request. Called and phone rang for 15 minutes till I hung up. Finally gave up and took your offer which I did not totally agree with.

Tech was ON TIME. Knowledgeable of ac unit. Quickly diagnosed issues and resolved my problems. Took time to replace worn wires and made sure unit was Operational before leaving my home. Very courteous and explained why he replaced my capacitor and why my unit had malfunctioned. Highly recommend!

Service done in time without any exception. They replaced the motor and capacitor. Technician was great and knowledgeable. He did the diagnostic in least time. Earlier I have two failure on AC condenser unit. But CHOICE has regretted my claim saying that due to corrosion which I was not agreed upon. Ultimately CHOICE has not done the job.

One technician came out and submitted a report to Choice. Choice then said I had to buy the condenser for $893 plus pay the technician $1200. Then Choice cancelled that technician and sent out another. This time I only had to pay $1300, which I agree with. I should not have to pay for the condenser, even though it was an upgrade, because they did not make the old condenser. All of this delayed repair of my A/C for a week when it was 96 degrees here. Sure made it warm in the house for senior citizens.

I was told to read a section of a contract that was never given to me. Your company said it would repair problem when needed. If, there is not a clear agreement of your service, then it means I have not been given correct info. about the plan. I purchase the warranty that is not doing what I have expected. Please send me a contact explaining the reasons some things are not covered. I am very disappointed, because I thought, I have something in place would be there for me, if needed. That's what your AD and company states. Please help me.

The sales person for Choice Warranty lied about the coverage of Freon. He said it was fully covered. It was not. I asked him when I talk to him about this specific issue. Because my air conditioning is older. I changed companies to Choice because he specifically said it was covered.

The techcian was just fine, but the response to our problem was not acceptable. Called on Tuesday AM because our heat wasn't working. Got an email the next day that the technician would be out SATURDAY! Got on your company's website and sent a message that four days without heat was not acceptable. Your response? Crickets. The silence was deafening.

When I started having cooling problems I called Choice Home Warranty right away. Literally the next day I was informed which company would help me. The technician came on time and determined that the cooling system had to be replaced because it was very old and it was impossible to find replacement parts for it. The technician notified Choice Home Warranty and the company agreed to pay for a new cooling system the very next day. And it was all done in the shortest possible time and in a highly professional manner without any delays. I am very grateful to Choice Home Warranty.

I immediately answered your email and paid you $595. He said the parts will be ordered that day. I received another email saying the parts group were ordered. A call back two days later parts not ordered. We live in Texas 95 9798° heat. I’m upset that this hasn’t been done in a more timely manner. Finally the technician called me yesterday after I called him numerous times and said he had all the parts except one and he will try to get it and come on Monday the 23rd we’ll see if he comes and shows up.

Technician was good. The follow up and get my replacement from you is too slow. The tech was here in March and I still gone have the gift card to Lowe's to get the replacement. HELP! I need the microwave.

The worker was on time and very polite. He went thru the freezer with his items to figure out why it doesn't make ice or shoot ice down the schute. After all the estimating he found out he could not get the parts to fix.

The company dispatched for repair of my washer was on time, professional and knowledgeable. The problem was minor, yet the technician explained the cause to me with clarity and tested the washer to ensure the unit was in working order before leaving.

Tech came out and fixed the bottom glass on our oven door. Was pleasant and knowledgeable. We’ve had CHW come out before. Your tech are always thorough respectful and easy to communicate with. They seem to know answers to any and all questions. And in frustrating circumstances they are always professional.

CHW's database of vendors that specializes on pools is very limited. We filed a claim on April 2022, and to date none of the vendor that applied do not specialize on pools. The vendors that do specialize left CHW as apparently they do not pay well or on time. So far I am highly dissatisfied that we may move to another company.

Updated on 05/25/2022: I had made a on-line claim on Sunday and it took up to Thursday to come out. I called over 6 times to them to get a answer what's next. They kept telling me they are waiting on the technician to respond back with the reports. The next time I talk to them they say they are reviewing my claim from the technician. The next day they said they have been calling the technician and email him for a report to find out the report. They lied to me just to wait on the technician. Here is Monday. They telling me that they're going to cancel him and set up a new claim to solve my problem. I told them that it's hot and there is a new born living in the home and everyone works from home. It's taking up to 2 weeks to get this done.