Choice Home Warranty Reviews

The plumber they sent out not only took care of the issue at hand, he pointed out some things I will need to think about when I remodel in the future. Great service. I would highly recommend using Choice Warranty to provide coverage for the home.

Good and Quick service. Easy to raise request from website and tracking with details/status being emailed frequently. We have Home Warranty for appliances; the vendor was good and came on time. Great service experience.

Gus ** gave me a reason to buy from Choice Home Warranty, his presentation of the coverage gave me a reason to buy! I've had Choice Home Warranty in the past and the service gives you a peace of mind when something goes wrong!!

My first time doing a home warranty. I purchased for my dying brother so he could have peace of mind. Washer broke month into warranty. Which I paid for 3 years upfront. It said I’d have a response in 24-48 hours. I spent almost 2 months waiting for a repair person. Their response was for me to find someone and they would reimburse me. If I had that kind of time and living out of state I wouldn’t need to buy their product. No one I talked to was kind or had any urgency. Once they got someone, the tech was responsive. We will see how repair goes.

In the past I have been very satisfied with the service. HOWEVER, I am very dissatisfied with my current claim, claim # **. I have a severe plumbing problem and your response is to call a specified plumber, whose response was my appointment date, which was 3 days out - NOT ACCEPTABLE! And the phone number is INCORRECT! Now what! When I went to bed last night I discovered the carpet was wet. Need I say more?

Unit started losing to freeze and chill on Sat 1/15. Placed service request on 1/17. Advised serviceman was not available. Checked status several times online and via phone. Finally had to handle issue myself. I rec'd an e-mail on the afternoon of Thursday 1/21 advising that a serviceman would be at my home that evening. 5 days to wait for help is far too long when you're in need of a refrigerator. So much for the purpose of having a service agreement with Choice!!

Knowledgeable Tech, Explained what he was doing and the process in detail. We are now waiting for return call to finish the repair. Appreciated call from Tech that he was running late and he arrived shortly and went right to work.

C. ** from Cats Plumbing Services came to our home on a plumbing problem. He went above and beyond to help us. He followed up with a phone call to tell us they could get the parts we needed and scheduled a follow-up appointment. I put him at the top of my list and will request him any time we have a problem. The first plumber that came from a different company said he could not fix our problem, took his service fee and left. I will never use them again. Ask for Cats Plumbing!

Great service. Plumber showed up on time, was efficient, knew what what the problem was. Best experience we've had with technicians from Choice. Gave advice on how to take care of our pipes to keep roots from growing in pipes.

The repairman was on time, efficient and knowledgeable. The dryer's timer was off and the repairman was able to reset and go through all the cycles to dry clothing. The repairman was knowledgeable about the problem and able to correct it right away.

It depends on where you need help. If you need help in Pueblo West co it’s usually call someone else because nobody will show from Choice. You will get a email stating to go get your own tech to fix your problem.

My appt was originally for the following week, but they called to let me know they had an opening a week early. I appreciate the company wanting to resolve my issue quickly. The techs fixed my appliance quickly and efficiently! They were friendly and clean. Plus they wore masks! Thank you!

In regard to my experience, I am becoming less likely to recommend use of your services. Your tendency is to look as hard as possible to find a way to deny a claim. You denied me saying that this wasn’t wear and tear. In actuality, the tech told us this was wear and tear, and though not the norm, it happens reasonably often. You are in business to protect our home, but you don’t really want to do it. We never once placed metal in the microwave, which would be the only way this could happen if it wasn’t wear and tear. The arcing started very recently, and obvious damage was only shortly before we made our claim.

The service technician Dimetri, who was sent to my house was very friendly and courteous. He was also very knowledgeable. My shower leak was fixed in no time. I truly appreciate the great service. I would definitely recommend Choice warranty service to my friends and family.

My recent experience with the repair personnel was great, he was professional and knowledgeable about the situation concerning my dishwasher. He was well prepared and equipped to take on any task to get it running properly. My wife and I highly recommend him and Choice home warranty. Thank you.

The technician was prompt and courteous. He was very knowledgeable and was able to diagnose the problem very quickly. He communicated the problem to us clearly and helped us to rectify the situation quickly, leaving everything neat and clean. We would definitely be happy to work with him again!!

Microwave quit. Technician indicated it would cost too much to repair. Microwave cost $469.00. Choice only paid $249.00 to replace. I am not Happy. I would never recommend Choice Home Warranty to anyone. As a matter of fact I may cancel the remainder of my three year policy.

The two technicians arrived on time following Covid19 protocols. They followed the protocols on the return visit as well. They quickly identified the problem They called Choice to describe the problem then had wait for approval. Upon the approval they purchased the defective part, returned and installed it with no issues. Job WELL done!

They were great. Timely and did great work. I’m thankful my toilets work again!!! Thanks guys! CHW has come through for me again. I don’t always have time to fix things. I am very appreciative. I can call and get things taken care of quickly.

Adrian was patient and professional. He carefully and quickly diagnosed what was happening and patiently answered all of my questions. He clearly explained each step of the process. I will certainly recommend Adrian and Home Defense Plumbing to my friends.

Had problems with faucet and garbage disposal. Both problems were resolved. It was as simple as making a phone call. I chose to purchase Choice Home Warranty because like a lot of homeowners my house is over ten years old. My appliances and fixtures will need repair. That's a fact. With warranty you pay a little each month and when a problem arises you just make a call.

Filed a claim 10/16/20 for a leaking roof under my "limited roof repair" coverage. There were 4 different tech companies scheduled to view the damaged. They never showed or contacted me (a waste of my time around 25 hrs). 5th tech did show 2 days earlier than sched time by CHW. Claim was DENIED after the 4 months.. It seems the "limited roof" portion of the clause is EXTREMELY LIMITED. Not worth the extra money when they are selling you the contract.

My husband and I were dealing with another company regarding our home warranty and became dissatisfied. I researched the market and once I spoke to the Choice representative I had no doubt we were making a good decision when we switched to Choice. Not only was our rep very knowledgeable, but the cost of their best program was less than what we were paying and it covered the same things and I think a few extras. That alone was awesome, but to top it off our service calls were going to be less expensive with Choice too! They've ranked superior for the last 6 years and we're excited to be a new customer.

Choice Home Warranty has not backed down from their obligation to me. We had a bump in the road when my refrigerator went out and the money they provided for it was enough to help me upgrade my refrigerator. I was curious to see how other home warranty plans worked so I took out a second home warranty plan out and waited to see what might happen. Then my toilet seal broke and I had water running out of the bottom of the toilet. I thought “here is my chance to see what another warranty company would do. I called this other company and they sent a guy out. He looked at my toilet, then went into my crawl space. His news was grim. He said a piece of pipe needed replaced in my crawl. I asked how much it would cost. He gave me the price of $1,050. I was shocked. The other company denied the claim saying it was outside the living space. Not the house, but the living space.

Hello all, Very quick a technician was found in my area and assigned to me. < 36 hrs. kudos to team. I would definitely recommend CHW to more friends for assisting me. Superb work despite Covid 19 restrictions. Thanks again to CHW team!!

AC quit on Thursday. Friday Bennet Services came to repair it. Discovered that the wires were touching the metal which melted away causing a hole in one of the Freon pipes. No fault on me. Just badly put together. I was told not covered.

Choice is fast, professional and sends great technicians with a fast turnaround. I'd recommend them to anyone. I had used a different company before and was very unhappy. Choice was the right choice. I really enjoy working with Melissa ** as well. She's friendly and gets the job done.

We reported that we were not getting any hot water. We were immediately assigned a plumber to come visit us, but 2 days later. However, the next day an agent noticed the issue and recognized the urgency. So, a plumber was assigned for that morning. The plumber that was assigned to come out, identified the issue and fixed it. It was quick, and we had our hot water back!

C J’s Appliance repair did an excellent job repairing my dryer. It required only one visit because CJ had the parts on his truck. Very professional and courteous. He also instructed me how to avoid future repairs by closing dryer and washer lid slowly, and carefully.

The staff person was very helpful. I needed to add an item to an existing upcoming plumbing claim and he made the changes. He even called the service provider to make sure they could handle the additional service request. Now I know why you are number 1! I am a new customer.

I like Choice because they don't waste no time in sending a technician out when you call. They are the best. I would recommend my family and friends. They also send you a message letting you know the name of the company that will come to service you.

Quick and easy review of the warranty program and service rep was easy to follow and covered all the information. All questions were answered. Plan options and payment structures were discussed with no pressure on which plan to choice. Email with program details arrived a short time later. Thanks.

Refused to replace my central air and my washing machine. Said they would replace the washing machine, would only give me less than what it cost and would not replace it themselves. A case manager was suppose to call me and didn't, but said they did. They only let the phone ring once and hung up.

The technician was awesome. But not happy that Choice has chosen not to replace our heating system due to rust and erosion. A system that is 18 years old should be expected to have rust and erosion. That should be expected from any system that is out in the weather for even a short period of time.

Recommended by a friend and I glad I called due to the cost of repairs and replacements...it's a good CHOICE. I spoke to a gentleman named Francis who is now my personal representative. I had a lot of questions and received detailed answers. It was a pleasure talking to him. l feel very protected now that I signed up. I am one happy homeowner. Thanks, CHOICE!

Excellent service. The technician was very good at knowing the product and fixed the problem within no time because he was good at it. I’ll recommend them every time I had the problem to send the same company to do the work. Thanks.

We had an issues with our Heating and Cooling system and I contacted Choice Home Warranty and a service technician was sent out within a day and made necessary repairs to our system. No further issues at this time. Great Job.

Broken door spring. The service was fine, I was disappointed that the door spring is not a covered item and I still had to pay the $60 service fee deductible. Not sure if it cost me more to have the tech. do the repair vs having another company come in.

Apparently nothing is covered for your garage door. Only the opener motor is covered. They sent someone out and said the springs in the door have snapped and needed replaced. They sent the information to Choice and it was denied. I called to ask why and that’s when I found out only the actual opener is covered. Not happy at all!!!!

I have been with Choice Home Warranty for almost 3 years. Unfortunately I paid for 3 years in advance, otherwise I would have canceled after the first year. I will never use this company once my contract ends April 2021. Choice Home Warranty has an excuse for any item that needs repair. This is only one person's experience, mine. It is not my intention to harm the company. It's my intention to be completely honest.

After reporting my plumbing issue online, I got a confirmation and the plumber was available next day. No big paperwork that I need to go through. Paid my service fee and that’s it... Happy to have chosen Choice Home Warranty services.

The technician was very nice and polite and straightforward. Moreover, he was able to fix it without having to order parts. He even offered to keep the claim open for a few days to make sure it was fixed and working reliably. Lastly, he called me a few days later to check on it and let me know that he was closing it since everything was good.

The technician was very qualified and helpful. However, the response and replacement offer from CHOICE was embarrassing low. Your offer wouldn't even cover HALF of the cost for a new dishwasher. I will certainly shop and compare when renewal time comes around. Even George Foreman would be disappointed by your response!

I am very disappointed in regards to this order. You denied the claim when the problem for the leakage because the handle wasn't on. The original faucet handle (turn water on or off) broke and I went to Home Depot to get a replacement and that did not stop the leakage. The technician had to replace the whole inner workings and cost me another $175.00 plus the $45.00 service fee. Every time I call about a repair, you denied the claim. So you can cancel my policy and return to me the amount of coverage not used.

The gentleman who came out was friendly, knowledgeable, respectful and very through. He told us he wouldn't leave until the problem was corrected. If we ever have another issue I will request him!!! This is a pain in the butt! I have tried 3 times to submit this and it keeps telling me I don't have enough words! But he was really amazing!

My husband and I have been with American Home Shield for 10 years. We had them to come out and do a repair multiple times on an appliance and it remains leaking water into the floor. They did not replace it as the warranty would have included a replacement if the unit could not be repaired. We elected to go with Choice And according to the representative the warranty is the same as American Home Shield. Not only was I able to get the new warranty on all five of my properties I was able to get it at a much lower rate then I was currently paying. The gentleman was very informative as he stayed with me on the line until I felt comfortable. Thank you choice home warranty!

The stated reason for the denial of the claim, rust and corrosion, was not the reason the Tech identified in the work order for the failure of disposal. My assigned claim manager calendar for appointment to discuss is a week away and my phone msg left has not been answered.

Appointment was scheduled promptly. Technician arrived in time and was very professional and helpful. He checked all rooms and found where water is coming from. He disconnected the broken part and will come back when needed part will arrived, Company called after the visit and confirmed the approval of work needed to be done.

The tech was on time polite and very good. He was very personable clean and efficient. Explaining everything he was doing. The heater was working just fine when he left and said any problem to make sure we get a hold of him.

Tech tested the remotes, and attempted reset the code, but motherboard was Shot. Stated would go back to shop, who called and stated Choice would replace unit, outstanding on your part!! I would recommend Choice Warranty because of their fast response and quick decision on replacing Unit!

Refrigerator freezer was not freezing and the technician was sent and found that the freon was leaking and put more in. But it leaked again. Technician was sent a second and third time and found that it was unfixable and a replacement would be given and the following day I was given money for a replacement. I am very satisfied with how my claim was handled.

I was told that my A/C that is low on freon is not covered because of rust. The tech disagrees. Show me anything outside that doesn't have rust on it. You just don't want to pay. I'm going to cancel my policy.

I was Disappointed that full replacement was not possible but I’m very happy that they were willing to pay half. The representative was very helpful and very polite. She went out of her way and took the time to make this possible.

I submitted a claim for an oven door. Technician said we needed a part for the door & he would order the part & let us know when he could come back to fix the door. Choice said it is not covered under my policy. The policy states my oven is covered for parts and components which should include my oven door. This is my first claim, will they all be denied?

Updated on 02/14/2021: I have had Choice Home Warranty for 2 years. I have made numerous attempts to use the warranty but every time I call, they cannot find a technician to come fix my problem. I spent over $1500 on the warranty & have had to use my savings to get my plumbing fixed & my central air fixed. Today I have no heat & it's in the 20s outside. They told me they can't find a technician in my area & that I need to be patient. Why have a home warranty if they won't help.

The technician seem knowledgeable, he was friendly courteous and professional. The technician could have explained in more detail they have warranties for the company and what the service would entail but everything else was good. The technician was on time and took precautions.

I called and the service rep answered my questions and was very helpful. The tech that came to my house was friendly, courteous, and wore a mask! I appreciate the efforts to keep customers and staff healthy. The tech called me beforehand to confirm his appointment and made sure it fit my schedule.

Very helpful and in a matter of 4-5 hours I was talking to a repairman with a appointment setup! The repairman was Courteous asked for pictures of things to be repaired so he’d have the right parts for the job. I’m happy so far!

The technician arrived between the allotted time frame, was friendly and prepared to do the work. He brought the tools needed. I would have scored him 5 stars except he wasn't able to repair the item, but did let me know what my next steps were.

Responsible, nice and got the job done. He was here on time, very pleasant and professional. I would recommend him and would have him again when needed. I have told many people about the work he does. Also would recommend Choice Home Warranty. If needed again, I would ask for him. Thank you. Carol

Technician was polite and professional. Service was quick. Choice Warranty made it quick and painless. I would recommend Choice Warranty to a friend or family member. If you own your home Choice is the perfect choice for you. It's good to know there is a company out there that lives up to its promises.

Choice Home Warranty is the best warranty company. They are quick to process your claims. I have not had any bad experiences with them or the service technician. I highly recommend them for your home repair needs. They care about you.

Excellent service, professional and knowledgeable. I’m very pleased with the technician that came to my house. He solved my problem and my family is happy. I will always be thankful for the great service and he even showed up the same day I called in. He was a day early and that’s great service.

My experience was great. The technician was on time. He called and let us know what time he will be there. Look he was quick, he was fast, he told us what the problem was and I turn around for the approval what is the next day. I will gladly recommend. I don’t know what to do Choice Home Warranty.

Service was sent out in a timely method. Diagnosed and notified me that they will pay for a replacement. Perfect! I was very impressed with the offer and the amount. I would always refer my friends to Choice. Because of service, quality and results. Customer service is always key.

The technician was thorough, polite, respectful and clean. He fixed my electrical problem. He was there on time and conveyed what was going on in a clear way so I could understand. He also took the time to show me where the problem was and why it was malfunctioning.

He came with a good attitude and personality plus. And most of all the TRUTH!!!! I was not pleased at all when I made the first call and I had to get permission from my husband to speak when the plan was a gift from the owners of the house we BOTH bought. The tech we certainly would recommend. First perceptions are Lasting perceptions.

The technician that was sent was TOP Notch! Very qualified, polite, and arrived within the time window, and was able to diagnose the problem. Choice Home Warranty Claims administration gets "0" stars. I submitted one claim that had three items on the claim. When the Tech arrived, he said he was only authorized to do one claim. I showed him that 3 items were on the claim form, but he said he was only authorized to do one item, and that successive appointments would be required for each of the 2 additional items. Choice Home Warranty was not available by phone to correct the problem.

Easy to sign up. Representative contacted me as I was looking up information on the warranty. She was very professional and gave several options for me to choose from. My father in law has the service and has used it a few times and was happy with the work that was done and the response time.

The technician was not only on time but he came early. He was polite and professional. His work was clean and he left no mess or extra cleanup. I do need to be contacted by the technician to tell me the name of the model he installed for the warranty registration.

The Customer care person was polite and clear. Explained the price and broken down and would it cost monthly and yearly. Which help me to decide to join Choice Home Warranty. And looking forward to using your services. Thank you.

We are buying a new home. The seller/mortgage company offered us a 1 year warranty for almost the same price that we received a 3 year plan with Choice Home Warranty! It was an easy process over the phone. I spoke with a friendly and helpful customer service representative. Thanks Choice!!

Appointment was set up within a few hours of filing the claim. HVAC technician found the problem immediately and replaced the part when it came in. Efficient experience and problem was resolved expeditiously. Unit is working good and was repaired in a timely manner.

For some small things, Choice is ok. But for dishwasher, I waited a while (week) and the company could not fix. I ended up calling someone else and fixed it. It is difficult to schedule online as well.

It was very polite. He knew what he was doing. I appreciated the fact that he wore a mask kept his distance. And yes I would recommend him to a friend. He explained everything and told me he would have to send the recommendations to Choice.

Very very satisfied with the service!! Put a claim in, got results soon after. Will recommended them 100 percent. Will let all my friends and family about their service. Thanks for taking care of my needs. Thanks in advance.

Great guy! Keep him around! He was very friendly and efficient. Fixed our dishwasher in two days. Thought me about the part he was installing and what the issue was. I will make sure to follow his advice. I would recommend his services to every person I know. Great job!

Ken ** was very accurate, patient, and kind. He is an asset to your Company. I hope that everything he told me what the policy covers will be true. I would like to have a copy of the policy mailed to me. Does the policy go into effect immediately? Again, he definitely is an asset to your company and it was a pleasure talking to him.

Courteous, respectful electrician. Had to be reminded once about mask, but no backtalk. Efficient. Returned for further work when first repair did not stop problem. When problem re-occurred, explained that circuit was now working correctly, and the refrigerator was the only possible other cause.

Sal was easy to talk to and had answers to all my questions. I can see why your company is rated #1. I was glad to also get a military discount. I'm also glad that the policy covers both of my HVAC systems and my septic system.

I filed a claim to repair my dryer which was not drying. The Item has been approved for repair. My last claim to repair my fridge was not approved which I didn't agree with. However I am waiting for the dryer to be repaired.

We had an Appliance Warranty before which it only covered 5 appliances and now our entire home is covered and it cost us lot less... that is a big win for us! Thank you for helping us out on the savings!!

It was great but I had to pay for the replacement part as the technician did not have it available. How do I get reimbursed for the part which should have been covered? I have the receipt for the item.

The tech finally got here, very competent, now we wait to see if it takes another 2 weeks for Choice to approve parts to repair. Still waiting, it's been 24 hours no email yet. First company to take job was no show, this one was late due to family emergency. I know it's covid but two weeks plus is asking a lot from policy holders.

While the service company did a bad job, He missed his first appointment and was just too busy. The dryer needed a new drum and they were very slow to notify anyone. Choice Home Warranty made it right! I would recommend them and use them again.

Matt, the person we spoke with, was very pleasant and able to answer all our questions. He walked us through the policy coverage, options and rates which allowed us to select a plan that fulfilled our requirements. Nothing but positive things to say.

Agent was extremely helpful and took his time explaining the services provided by the company. Allowed time for questions and went over coverage that the plan I was choosing had what I needed for my home. Thank you and I am looking forward to being a satisfied customer.

had to wait 4 days before repairman was able to respond however they did fix the problem.

While I just joined and obviously have no direct experience with the service side, the sales side was pretty straightforward (if not a bit overly zealous). The sales rep did his duty to upsell me a few times, but since I plan on living in my house for a long time the savings did makes sense - just a larger upfront cost. Maybe it's the George Foreman stuff, or the review site where I saw Choice was rated #1, but I am not displeased with my decision to move here from my previous provider.

The company that Choice sent out to take care of my heat pump was great, however Choice would not allow them to replace a part that needed to be replaced. My defrost control board is only partially working and needs to be replaced but since it’s not totally broke Choice would not let the technician fix it, only the sensor. Now when the board does go out in a month or so we will again be stuck with another service charge when it should have been taken care of in the first place. That means more time off of work to be home. I will be looking for another home warranty company. Choice is shady. By the way, this is not the first time I’ve had a problem with them not wanting to fix something.

My fridge developed a leak early in January. I opened a claim with Choice. They contacted a local refrigeration company that came and troubleshoot the problem to be a leaking filter housing. The technician advised me that he needed to report findings to Choice before proceeding. A week later he returned with the replacement housing and o pelted the repair. Both Choice claims agent and the technician were very professional and courteous and solved the problem.

Ms. ** was understanding. She went above and beyond to solve my issue. I am extremely grateful. Choice is the best WARRANTY company out there. Someone referred them to me now I referring Choice to my friends and family. I highly recommend CHOICE HOME WARRANTY.

Updated on 07/17/2021: After I filed my claim and an appointment was set up with a technician for my repair, I could not make contact with the technician to verify that he was indeed coming to fix my problem. After leaving repeated messages and texts with him to contact me, he would not respond. When I tried to contact CHW Customer Service I had problems getting them on the phone. I held for quite awhile and then called back to be placed in the queue for a callback from them. After almost 2 hours waiting, I called them back and finally got to talk to an agent. She tried to contact the technician for me and also had no luck. Then she said if he didn't show up by the appointed time window they would reassign the claim to another technician, but that it would start the claim process all over again and I would probably have to wait another few days for repair. This is not what you want to hear when you have a plumbing stoppage and you had already waited 3 days!!!

The enrollment process was easy and painless. Jared, the representative, went over my options and told me about the George Foreman plan for seniors and veterans which I took advantage of. I would recommend the plan to friends and family.

The plumber that you sent to clear our clogged kitchen drain was phenomenal. He answered all of our questions and seemed to be very knowledgeable about the job he was performing. We most certainly would ask for him personally to repair any other plumbing problems we may develop in the future. Thank you.

I will recommend Choice Home Warranty to anyone looking for a top-rated service. I am extremely happy with your services. I just called in an electrical problem with my house and I was very happy with the service technician that helped me. Help is on the way.

They worked with me to get the correct people to get to my home because there was children in the house, and moved pretty quickly to resolve the problem. Thank you. Looking back at other situations I was pleased. The way they explained to me about if they could not fix it they offered other ways to solve the problem.

Our heat pump was making strange noises and we called Choice Home Warranty. We've only had their coverage for appx 4 months. We called around noon on Monday, 1/18/2021 and received a call from a tech that afternoon from company to do repairs setting up appt. for next day. They were out Tuesday and found the problem. Said would order part and when came in would be back to install part. This is Thursday noon and they have been out and installed part. Fastest complete service we've ever had on home warranty. sincerely, J Glynn **

Have had problems in the past, but this time things went well. Hopeful this will continue. The claim was handled promptly and the tech was also prompt and very pleasant. I have no other comments at this time. Thank you.

CHW is a wonderful warranty Company. Excellent Services and quick response to services. We love CHW. It's a good investment with Home warranty. You can't go wrong. Reliable service. They work fast to fix the problems you have. I'm so Happy I Chose CHW for my Home warranty. I recommend CHW. You won't go wrong. You're Luv them. I do!

The technician performed his job well. I am very unsatisfied with Choice Home Warranty and will not be renewing my subscription with this company. The amount received to replace my appliance was insufficient and then I was told I could not get a prorated refund for canceling my service. Overall I will tell people not to subscribe to Choice Home Warranty!

I was not satisfied with how my claim was handled and as a result I do not want to renew. They reported a tap leak in the quest bathroom and that the garbage disposal was not working and told me to pay $65 in total. After the technician came he said it was $130 so I called the office and the claim officer said it was $65 per item. My understanding was per technician. My understanding was that the fee could have been waived but they chose not to. You have choices and I have choices too.

James was very informative and helpful in explaining the plans and all their differences. I asked a lot of questions and he was very patient and thorough with all the answers. I will be referring Choice Home Warranty to my clients.

Company was polite and responsive. Repairman was obviously knowledgeable and I believe, honest. Repair was made promptly and unit seems to be working well. Nothing more to say, it was a simple repair made by replacing a part in the air handler of the A/C unit.

Plumber was efficient, courteous and cleaned up following call. Issue was resolved. Determined problem within minutes, called in recommended solution and received approval to obtain necessary parts to complete the job. Returned with parts in short time and completed job. Explained problem completely.

The technician was prompt, informative and respectful. We really appreciated his honesty that the heating issue did require special diagnostics equipment from Trane and he did not try to repair with a patch. He also helped me understand some of the features of my Trane unit. I would highly recommend Choice Warranty and Hometown Heating & Air.

Erik was so awesome and made things super easy. He was professional and very timely, had my garbage disposal fixed in 10 minutes flat. Not only that, but he was at my house within hours of submitting my service request. 10/10 would recommend.

Technician found problem and ordered necessary parts. Was respectful, friendly and knowledgeable, asked questions about problem to ensure proper diagnosis. Liked didn’t ask for fee upfront but after. Explained next steps. Follow up with CHW for approval to purchase parts as that can impact the repair time.

Cats Plumbing Company came out and found the water leak, he opened up the area and showed me the area in the pipe. He called Choice for authorization and work was done in a timely manner. This company is a good provider for Choice Warranty.

Eddie from Plumbers, Electricians and Beyond provided professional, friendly & fast service. He accommodated my schedule to come in a day earlier and explained the repairs. He was on time and didn't waste my time. I wish all Technicians we get from Choice Warranty was like him!

Lancelot Home Improvement were the best technicians that Choice has sent for repair since I am a customer. They called to tell me when they would arrive, they were punctual, immaculate, efficient, pleasant and completed the job quickly. My toilet now works perfectly.

My technician, David, was professional and efficient. He fixed our electrical issue immediately and effectively. He communicated the problem with us and allowed us to make a decision based on the options to fix our problem. We are Satisfied with the services and the entire process.

I trusted this technician because he has been like none of the others that came to my residence. He appeared very confident in his work, which made me feel comfortable. I had a technician from Professional Plumbing come out initially and I did not feel comfortable with him at all. This technician was very professional and friendly and focused on his work. I would recommend that you use him more. Thanks.

Do you have $500 - $550 to throw away?! If so, Choice Home Warranty is the Home Warranty for you! I paid the entire annual warranty amount to cover my home when I signed up for this warranty. I submitted a claim for a refrigerator repair on November 2, 2020. I’M STILL WAITING ON THE REPAIRS TO BE COMPLETED. That’s right – today is January 20, 2021 – nearly four months later and my refrigerator still needs new hinges and a new seal. Choice sent a repairman on November 8, 2020. Their repairman did nothing but order parts that apparently still are not available. If necessary repairs are not actually done, what exactly did my $550 pay for????

Walls Appliance Repair, Wetumpka, AL, fixed my clothes dryer. They were very professional, exhibited a customer friendly attitude, and arrived within 30 minutes of speaking with them on the phone. They described my clothes dryer problem to me and immediately fixed it. I am extremely satisfied with their service and will request Choice send them for my next home warranty repair.

Arrived on time. Had masks on & put on Cotton footies over their shoes before entry. Went right to furnace. After explaining that it would shut down when I raised temperature. Said it was constricting airflow because my filter was dirty. Had just changed it in November. I buy the filters that say they last 90 days and I pay $10 a piece for them. They advised me to purchase the less expensive filters and change them monthly.

I just enrolled for I was impressed with what they offered. I did research comparing the various companies and I think they came out on top. They were also recommended by my friend who has AHW and she wasn’t that happy with them. When her contract was up. She switched.

I have not yet availed myself of their services, but I will tell you this. They will work with you within your budget & have a variety of plans. For me, I am getting full coverage at a very affordable monthly payment. Because I am on disability, with limited income, they also have given me not only a reduced fee monthly, but also on service calls. Their coverages are comparable to other services out there. I think they're a better bang for your buck.

They were friendly and understand about me being deaf and doing what best for me and the company. Thanks. I hope in future time frame that we won't get confuse. I just wish that we can use text cause it better me and you if you know what I mean. Thanks.

I’m satisfied with the work so far. The technician is waiting for a part and has to return. But the process has been moving smoothly since I made the first call. I can give a full review after the service is complete.

Jeff was great - fast and friendly. I have no complaints about him. The receptionist at the company, however, is another story. She hung up on me twice, then refused to answer the phone. It’s a shame because the technician was fantastic.

Was a pleasure to talk with someone that speaks & knows English. My former warranty co their call enter was Not in the USA so frustrating try to get them understand my needs. I was assured that Choice call center was in the USA.

The representative was awesome & did a great job. Would do business with him in the future. He was very knowledgeable, pleasant speaking with but did have a English barrier that made it a bit more lengthy. I shop out numerous carriers & had choose your company versus others.

The technician & his company Choice sent out were amazing, experienced, knowledgeable and did all they could to get the unit running. The technician stated the HVAC system needs to be replaced due to age, lack of available parts and type of freon used (R22); however, Choice would rather band-aid and limp the system instead of doing the right thing and replace it.

Josh and Choice Home Warranty did an outstanding job of communication from start to finish. He was very professional and knowledgeable of the issues we had. I would always recommend Josh (The Appliance Guy) and Choice Home Warranty... Thank you all!

Started out fine. Our heater went out. We put in a claim. A service rep showed up and wrote up what was wrong. That is when it went downhill. The system is about 15 years old. CHW denied the claim saying it was a manufacturing issue. On a 15 year old system? Put in for an appeal and nothing! So much for the 24 hour statement. I've since had to certified heating and air repair people look at it and both say normal wear and tear.

Technician was from Sears and was fantastic. Fixed the problem quickly and performed some preventive maintenance to make sure the freezer would run and work optimally. Super professional! Please use them again as a service provider! He also removed my burnt out freezer lightbulb and gave it to me so that I could get a replacement. He also told me how to install the new one.

Dear Sir or Madam, We are pleased with your company's response to our recent need for plumbing repair. Your telephone representatives and the contracted repair technicians did an excellent job. We look forward to our continue association. Thank you - and keep up the GREAT work! Rejoicing in Christ, Dr. (Colonel) and Mrs. Don **.

The gentleman I spoke with was polite and explained things but neglected to, mention the service fee that has to be paid. He said there wasn't any other fees. I am rather upset that there was a hidden fee which I was not aware of.

Person who took my order was very very very helpful. I will definitely recommend. She was very kind and courteous. Everything that was offered to me was what I needed. This has been a God sent service for me and my family.

A very reliable local company was sent out within a few hours of my filing a claim. The technician spent time being sure that the problem was solved. This was the fastest response and most satisfactory conclusion of any claim I have made through Choice Home Warranty. Thanks!

We had a great experience with Pro Lift Garage Door. Quick and Safely done.. Love the fact that the tech took time to explain what was going on with our Garage door. Chris the manager took time to make sure they came out a day earlier than previously scheduled.

I had professional and knowledgeable, plus caring communication with every staff personnel involved with my need for my heating equipment to be repaired. From the initial claim call, then notified who my repair person would be, then a call from the repair individual telling me when they would arrive was very professional and efficient. It took the stress off of me. Job completed and I am very pleased. I would recommend everyone to have CHW. They take the worry out of who to contact to repair your equipment. Professional job always!

You sent an email stating You approved the repairs. That company was not able to complete the work. You sent the second company and you denied repairs. I am not sure the reason the furnace went from repairable to unrepairable.

The 2nd man knew what he was doing. So you have to get two calls to fix the problem the first man did. I am not a happy customer. I know you will not call regarding this problem, as it two weeks to fix a leak then no hot water the next day, what did the first guy do?

I call Choice time and time again. Only once in 4 calls did they fixed anything and that came after complaining at least 8 times. No one answered my calls unless to collect payment, no call backs for problems, but call backs for canceling and to asking me to change my mind about canceling. I will never repeat never renew choice scam and they fix nothing. The fine print if we call a tech you pay for it. Choice is a middleman and send third rate techs that break more than they fix, the worst scam ever. Choice must pay people to write the reviews, lies. Small print in choice contract "we take your money and screw you over period..."

Karter was a great help in explaining the contact and potential discounts related to different plans for me to consider starting my home insurance with Choice Home Warranty. So far, great experience in setting up the contract. I will wait until the insurance starts and I file a claim to rate the actual experience.

Tech was great. As always your claim process made his job difficult and he was unable to correct the problem. Poor guy spent 3 hours trying to get the claim approved. It was more time that he spent on the problem. On top of that, he was only able to fix 1 of the 2 issues we had. Choice would not approve fixing one of our issues. In summary, Choice sucks. Techs are great.

Terrible, will never use them again. I bought a three Policy and so far, They have not agreed to fix one thing. Talk my daughter into a three year contract, they haven't fix one thing. The service guys that come to your house, say they are not allowed to really find your problem. No real checking your problem.

Customer service rep was Ralph **. The information he provided helped me make my decision to purchase the home warranty plan. I had checked quite a few plans and his explanations and courtesy separated Choice Home Warranty from the others.

Andrew call ahead of time to say he was on his way. Arrived on time and was professional and knowledge about the dryer. Within 45 minutes he had my 25 year old dryer up and running. He cleaned up and had the dryer back in place. Very polite.

So far so good, I cant speak on anything about the covered services just yet but I can speak on the professional services from the service representative, Anthony, that I spoke with today. Very professional and attentive to my needs of receiving coverage on my properties.

I put in my claim online around 5:30am. By 8:15am a plumber had already contacted me to let me know I was next on his schedule. DVC Plumbing was very professional and friendly. My only complaint is the lack of personal connection with Choice Home Warranty. The automated response to my service request informed me I was scheduled for the next day. This left me concerned because it was a critical problem that needed immediate response. I didn't have anyone I could contact directly to get an immediate answer. I have Cheryl's contact info from a previous claim. She has been very helpful and is a wonderful asset to your company.

Was not impressed on our first claim with CHW. First we called because both of our heating/cooling units went down the same day, so I called in for repairs on both units. The representative I talked to said we would need two claim numbers, one for each unit with only one service call deductible. When the technician arrived for maintenance work, only one work claim number had been transmitted to the repair company. I called CHW, and the problem was resolved. When he returned the next day with repair parts, he said there would be an additional service call on the second work order. I again had to call a CHW service representative to get the co-pay taken off the second repair bill. Everything was resolved in a satisfactory manner, however the clerical side of your system, I’m not impressed with so far.

I was not at home but my brother said that the technician was very prompt and professional. The problem was a wire that had become brittle and broke. I would recommend that company to any having issues with their unit.

The technician was very professional. He explained different things to me. Also was very safe as far as masking up and wearing gloves. I would recommend Choice Home Warranty to my friends and family because I am very satisfied with the timely manner that they got back to me with someone to take care of my appliance and also with a solution.

The Salesman called me but neglected to tell me the deductible went up $15. He was hard selling me on going to a longer term but didn't tell me the cost per incident went up. I will now think about going to another company that is transparent.

Extremely happy with customer service. I received a follow up call right after signing up for my first annual policy to inform me of additional benefits that were available. Very informative with what was available and what the additional years would cost and at a substantial savings. Thank you, I'm very happy to be on board.

I had a problem with my washing machine and they sent a technician out to check it and after his report back to your company I was amazed that you decided to replace the washing machine. Thank you for all your help.

I had an issue with my heating and air and telephoned Choice immediately. Technician came out and informed me the issue was not covered by my warranty. This particular issue is an add-on and I was never given the opportunity or informed that it may arise. The disappointment comes from your sales department not informing new clients of potential pitfalls that they may not be aware of. This is a lack of training on your sales department. As a real estate broker this will certainly influence me as to whom I recommend to my future customers..

My experience was good. Just disappointed in the amount that they are giving for a new microwave when the cost is over $300. With the service fee and the extra that we have to pay to get a new one plus installation we lost out. We are considering looking for a new warranty company.

Technician was quick and checked to be sure there were no other problems. He cleaned up and all was good. My only negative was not getting an appointment for 4 days. No kitchen sink for that long was a problem.

The service I received was impeccable. Everyone was nice and friendly...from the person who called to verify the appointment to the technician who came. Everything was handled promptly. Technician was extremely knowledgeable and super kind. I would definitely recommend this company and/or technician.

I felt that the technician understood the situation with both our oven and refrigerator. However I am not at all pleased with CHW for taking responsibility for repairs needed. I paid for 3 years in advance and have not been pleased. I switched from American Home Shield and that was a huge mistake on my part. I have appealed both appliances named above. I would like to see CHW do the right thing and honor the contract. Please contact me at **.

This was a very simple job; replace a garbage disposal. Yet I’m still waiting for “approval” from Choice Home Warranty. To have to wait days for approval for a part that was on the truck is a demonstration of poor customer service. The tech, CRS was professional and friendly.

Mr. ** was quick and professional. He explained to me what the problems were and fixed them. I hate a leaky faucet and he fixed us right up. Thanks Usher’s home service for your prompt service.???? Great job **.

Having problems with my heating system which is a heat pump and rep kept saying that the heat lamp is not covered. I had to clarify that I do not have a heat lamp in my system. I finally got her to understand my problem.

The technician replaced the filter and switched on the heat. He could not find the stack or return. He went outside to look for an opening but I told him that I live on a slab which means I have no basement. Nothing was leaking as he said, he didn’t know where to find the stack or return. I showed him the attic but he said that he would ask that CHW send out someone to clean vents. I am disappointed that he had no idea where to look. The furnace is in the closet but the stack is in the attic! He should have known that.

The electrician that arrived was very experienced, did present his ID and his Electrician License, did wear a mask and did a clean inspection of the problem, diagnosed it properly and offered me the options. I decided 'not' to pursue the repair.

I am very pleased with the service men who came diagnosed and repaired and were very polite. The service calls were very timely, so I did not have to wait long for the appliances to be back "to work". Thank you.

I was on the phone for 30 minutes of actual conversation with two of your associates. We were fighting over the fact that I claimed I was given a one free service fee. The 1st person, Dan said he saw the free visit but couldn't give it to me but would transfer to someone who could. The 2nd person, Edwin said he didn't see it??? How can one see it and not the other. Finally, Edwin called a supervisor who authorized the free visit. For me personally, this was a horror show. Very disappointed in the customer satisfaction on this call.

I haven't had a reason to use them yet. I am thrilled with the appliance coverage since appliances these days are kind of hit and miss. Hopefully don't have to use them any time soon but I know I will be covered when I do.

The gentlemen (Sam **) who I spoke with was VERY aggressive and rude. I was uncomfortable with making a warranty purchase at this time, but he didn't seem to understand that I didn't want to use my credit card. Did not care for his attitude one bit as he was very invasive and nosey when I said I had to go. At the end of it all he said he was giving me such a deal, but never followed up with his promise that he made. Bad practice and would not recommend their business based on that.

This is my first time using my home warranty from Choice Home Warranty co. I submitted an online claim and instantly received an email from CHW informing me that my claim is being processed. The email stated that my claim would be sent to a local authorized technician who will contact me for repair details.

I'm not surprised to see an avg of one star and over 3,000 complaints for Choice on BBB/Yelp. I put in a couple of claims recently, and found they are no longer accepting claims over the phone. So I couldn't talk to a person. Then the first technician they assigned for my plumbing issue never showed up. When I called him on the day and at the time he was scheduled for he was surprised to hear from me. He said he didn't know he had the assignment. He promised to come the next day but never did.

Choice is terrible. I’ve had several problems with them.

When my water heater quit they were absolutely no help. Tell him that that particular part of the water heater wasn't covered. I had to use my own funds to pay for the water heater. Fortunately it was that beginning of the pandemic and I had to use funds from the stimulus to pay for the water heater. I went with Choice because the monthly payment was so low and I find out why it's so low. I would not recommend Choice Home Warranty to anyone.

I just purchased the 3 year plan and the sales agent told me the call out service fee was $45.00. I see my emailed receipt and it says $60.00. I got lied to! Why can’t sales people be honest? I feel like this was a bait and switch to get the sale. I’m a realtor with Coldwell Banker, I will be sure to let them know.

I wasn't informed of the change in the appointment so tech showed up without my knowledge and then never showed up when schedule with no call or communication. This is not my first time waiting all day for a tech and no one showed up or called and it took over 4 months to get my reimbursement check. I stopped payment on the 4th installment and am requesting a refund for the premiums paid in advance. I wish to cancel the contract.

I called with a broken garbage disposal under my kitchen sink. A few hours later an appointment was set up and an email was sent to me. The technician came extra early and fixed my garbage disposal right away!! Amazing service!

When I called Choice to request a repairman the Choice agent was very personable and efficient. My repair appointment was immediately scheduled, confirmed by email and by telephone. I am very pleased with this company and the manner in which they operate their business.

I was under the impression that my Hot Water Heater was covered in my warranty. The day it was supposed to be installed the claim was denied. The Technician had the new one ready to go and I was turned down by your company for installation. I did have it installed at my own expense. I will NOT be renewing my contract with Choice Home Warranty.

I feel like the contract should be reviewed and corrected. I had a leak under my kitchen sink. You told the contractor that it was NOT covered. How is the faucet covered and the basket under the sink that is leaking was NOT covered???? Correct me if I'm wrong but the faucet and the basket go together. What do you expect from wear and of tear of usages. Next Level Plumbing did and OUTSTANDING job!!! He was very professional and wear his MASK at all times.

The sales rep who contacted me when I was shopping around for a policy kept pushing more offers on me than I wanted. I told him a number of times that I only wanted to do one year for both properties, and he kept pushing. I finally said, "I’m not doing anything with you," and ended the phone call. As I reviewed my bank statement it showed a charge from Choice Home Warranty. This was NOT agreed to. This amounts to fraud or stealing at the least. I’m on the phone now with customer service.

The plumber arrived within the time frame specified. He heard what problems I was having with plumbing. He identified the problem, took the necessary action and completed the job in less than 30 minutes. He also replaced my leaky faucet with a new one.

I have not got good service from CHW contractors for some time except this one. The Furnace stopped working all of sudden on Saturday. The HVAC tech from Bear Service LLC was punctual, professional and problem-solving. He arrived Monday morning and got it fixed within 30 min. Per his suggestion I checked vents and air-filter afterwards. I found my tenants covered living room vent exist with cardboards & tape, and I also found air-filter was almost black. I suspect the dirty air-filter plus covered vents were the causes of overheating of blower motor which burned off the fuse. Got those corrected accordingly. Greatly appreciate Bear Service HVAC tech for his repair and his advice!

I submitted my claim on 1/14/21. Did not hear back until 1/15 midday and tech arrived between 1-5 as promised. Tech told us that he needed a part. When we asked if he would be back on the weekend (as the temps are below freezing and unit is unusable), he said no - probably Monday. Tech did NOT enter any notes on account until Monday (after I called to get status). Business representative stated that they could not get to our location until Tuesday, 1/19. Appointment is now scheduled for 1/19 from 3-8 and just received word that tech is supposed to arrive at 5:15 today.

I could not understand the person that was trying to get my information because of her heavy accent. It was a very frustrating experience. You need to have people that speak fluent English instead of outsourcing to foreign countries. I had to call back to speak to someone else to receive the information I needed. She also had a heavy accent but I managed to understand her.

Frances is my personal agent that enrolled me, he was amazing, answered all my questions, honestly and was very courteous. Called him back with a referral and he took good care of them as well. Highly recommend him and Choice for the coverage, pricing, and service so far.

Recent experience was alright. But previous experience replacing my dishwasher was awful!!! I received an email where the SUBJECT said that my dishwasher would be replaced by CHOICE. But the text said that CHOICE would send me a check for $280. After negotiations with CHOICE, they agreed to pay $400. Still impossible to replace any dishwasher for $400!!! That did not even cover the installation cost!!!! A dishwasher for $500 and installation fees of almost $600. The reason that I purchased CHOICE was to protect myself from major appliance repair/replacement costs. So I was very disappointed with the final result! I will not be renewing my CHOICE Home Warranty in June/July 2021.

All went well until I actually was able to see, in type, on my contract, what is covered. I specifically asked the salesman if all parts of the garage door are covered, including springs, frame, and rollers, and I was assured that they were covered. Well, they are not, at least what is explained in the contract.

I called on Monday about my dishwasher leaking and they scheduled a technician to come over the very next day to fix it. I am impress with the speed of your service and the technician was very friendly. I would highly recommend you to anyone.

How disappointing! We paid for a 5 years insurance to Choice Home Warranty $ 2.500.00. In using it for the first time actually a minor repair on a AC unit the claim was declined without any explanation. Consumers should be aware and be warned of these terrible business practices.

Simon ** was the sales rep who contacted me after I filled out online info. He was very pleasant, gave me all the facts I needed, listened, and was very thorough. If the Home Warranty coverage is as good as Simon at sales, we will be absolutely thrilled!

The appointment to look at my kitchen disposal was done in a timely manner. The technician that was sent out was personable and knowledgeable. When it was determined that it could not be repaired, he acquired a new one and installed it. The whole process took about 45 minutes. I am very pleased.

Our Whirlpool Microwave Oven (Model No.WMC30516AW) stopped working. On the recommendation of your service man, you decided to replace the unit. However, instead of replacing the unit, you offered us cash price for the same unit. The same unit is available in the market for a price of $234.33 (inclusive of tax). This is the lowest price we found in the market and the same was confirmed by your case manager also, yet we were offered only $191, which we found most unfair and an extremely reasonable settlement.

I hope they take my emergency that I have no heat as high importance. I will do another evaluation after I have received the help of service. My customer service rep was helpful and I believe they will try to assist.

I had a water leak coming from my hot water tank in the attic. I emailed Choice Warranty and within 5 minutes I received a email back with a claim number. A few minutes later I had an appointment time; service man showed up promptly and fix the leak. This was all done on a Sunday afternoon! Perfect!!!

Ralph ** called me back and helped me with the new contract purchase, and it was quick and easy transaction, and promptly received all the documents as mentioned on the call. Overall it was a nice experience covering all my home warranty needs.

He was very nice and explained everything to us in detail and introduced himself to us in a professional way. Called in results while we were there and told us what would happen next even if someone else came instead of him and if we would have to Pay more or nothing else.

Frank ** was very informative and answered all of our questions. He offered us great pricing for our 1st year policy and we felt comfortable joining the program. We look forward to a easy relationship with Choice Home Warranty and to see us continuing the policy..