Choice Home Warranty Reviews

First service order request. Took a week to find a repair person to service repair. Given the option to find my own repair company Ocala contacted over 15 companies and not one would accept Choice. Doing more research on your company.

My washer had a problem where water had partially flooded the laundry room on Monday. I called Choice and reported the problem and they immediately dispatched Champion Appliance for Wednesday at 2pm. Thus, they gave me the info for Champion and I called them and they were able to come and repair my washing machine by 3:30 on Monday. Afterwards, the repairman called the next day to to inquire about the washer. In short, Choice and Champion did excellent getting my machine repaired.

The technician was polite courtesy and very knowledgeable. Thanks Donald with D&H. Even though my claim was deny by Choice. That had no bearing on the tech. Seriously considering cancelling my contract. Out of 3 claims submitted only 1 granted. What the use of having it.

The ABC Appliance technician that was assigned our issue was very friendly, courteous and efficient. He completed his task within 30 minutes of arrival and explained everything in detail. I hope that Mike returns to finish the job when the required parts are received.

Choice Home Warranty did an amazing Job getting the tech from Albemarle Mechanical out quickly and Jeff did an awesome job and had us back up to normal in no time!!!! Would recommend Choice Home Warranty to anyone. Really awesome experience!!!!

Came home from a week away to find the main furnace in my home was not working correctly. Called Choice and they had a repair man scheduled within hours. Discovered bushing in fan motor had gone bad. Everything fixed with one visit. Great service and very professional service tech!!!

Excellent service! The mechanic was very professional and new the problem immediately. Was nice experience using Choice Home Warranty for the first time. ⭐️⭐️⭐️⭐️⭐️ Rating they deserve. Choice warranty reviews were very good when I researched them. And they were right on.

Service provider was very professional and was cautious of COVID safety and wore a mask the entire time and wiped down the pen. They called and moved up the appointment a week and was able to fix the issues with in an hour. This was my first experience and I was very happy with it.

They were quick, on time, friendly, thorough and clean! I’d hire them even if it wasn’t warranty assigned. This was important because it’s for my home sale and the heater did not initially pass inspection.

Mr. ** was knowledgeable and informative about my repair. He was courteous and made sure I understood my my problem. He called the following day to inform me that my part had been ordered and he would called as soon as it arrived..

CHW once again has terminology in what it covers and this time it does NOT cover tankless water heaters. And this is much like it didn't cover dampers in a multi-zone HVAC system that came with the house citing it was not "factory installed". Plus the "dripping water" interpretation failed to repair a refrigerator evaporator. So poor interpretation or rather such being one-sided as to the real problem and various exclusions means I did NOT received coverage for usual household items. I paid for these repairs myself.

I have used Choice Warranty several times and have called customer service with questions. They are excellent. My questions were always answered accurately and the wait time was not long. I have used the reimbursement option as well and it works just as stated.

Response time was awesome, Technician was professional and knowledgeable. Was able to diagnose the problem and fix within a timely manner. Great experience from start to finish. I would recommend Choice to family members and friends. Thank you making my wife happy by solving our problem.

The technician was on time better yet he was early. He did a thorough examination and explained the current and potential future problems of my toilet based on the age and condition of the toilet. I did not like that Choice Warranty does not take into consideration the age and condition of the aged appliance when doling out the money. They could have recommended a new toilet to avoid the future costs.

The Technician that came to my home was very respectful. I was very impressed how he explained to me about everything from my thermostat, unit in the house as while as the unit outside. While the Technician was explaining to the problem, he was showing as well.

The technician was very professional, timely, helpful, friendly, knowledgeable and dependable. Patrick was easy to work with. I would recommend and use him again. I have had problems before with scheduling and was very frustrated. Patrick made the problem better.

Bennett & Sons came to work on our 19 yr old a/c unit that stopped cooling. He was courteous and efficient and corrected the issue quickly. He was a breath of fresh air considering some of the past HVAC companies we’ve dealt with.

Your contracted technician from Blue Fermingo was fine. But, I had to pay $75 service call just to find out that CHW will not cover pool leak detection service nor the leak itself. Don't think I want to renew the warranty.

When purchasing this warranty, the sales representative stated “if anything was not repairable the item would be replaced.” He did give me an cap amount of $1000 plus per item. This came to be false information. My washer was deemed needing replaced due to the age. Choice offered me a cash offer. I declined the cash offer and stated I would rather get my washer replaced. According to my rude nonchalant case manger this wasn’t an option. I was warned about this company. Now it has come to full fruition, those reviews are true. Beware future clients!!

I sent in an appeal after you denied repair Recommended by technician. Your excuse did not make a bit of sense. The only thing that gets on a coil is moisture which is from water. No acid is present! Very disappointed. You are just weaseling out of your warranty I purchased. I pray you will see your err and fix my central unit.

I live in Texas and my HVAC system stopped working properly. It happened right at the onset of bad, cold, and snowy weather (in Texas, right?). Anyway, I put in the work request on a Sunday evening using my online access. Because of the weather, I wasn't expecting a very quick response because there would be a whole lot of people ahead of me. There was an accumulation of snow on the ground, the roads icy and impassible, and people's water main pipes were bursting everywhere.

I am pleased with the purchase of my new home warranty. I was assisted by Cynthia and she was very pleasant. She listened and didn't try to be pushy into me purchasing more than I could afford. I would recommend purchasing a home warranty.

Choice Warranty arranged for service within 24 hours. Bernard Service came out and diagnosed the problem. The next day he came out and fixed the furnace. It was an easy process. All I had to pay was my service fee to the technician.

The representative was very helpful and asked questions which got us better discounts. We are very happy we chose Choice. This is our first experience with a home warranty and look for to working with you in the future and would recommend your service to friends and family.

It took about 6 weeks to get this repair completed. We had to contact the Choice Warranty office multiple times. However, the repair technician, Bob, was on time, and very polite and professional throughout the job. He did a great job, and explained the repair completely.

Just signed up. Helps with appliances. Can't say much more. Starts in 30 days. I pray I never need it. Sounds like a great plan. I sure pray it does in these trying times. It will be great if I need it.

Heat pump furnace not working, called Choice, got an immediate response, sent out to repair service, they contacted me within an hour, here the same day, they had replacement item ready the next day. Excellent service ALL AROUND!!! CR Air conditioning, Luis, worked around my husband’s doctors appointments and my work schedule. Very prompt, knowledgeable and extremely courteous! Highly recommend both services.

Well documented in my claims, but 4 vendors and 5 visits over last 6 months to repair still broken oven plus now a damaged cabinet from your vendor has been a very poor customer experience. Your customer service team can not think through the issue nor do they care about the customer. Everyone is putting their head down and your blame everybody but yourself. You don’t seem to care that you are repeating the same mistakes and costing your company significant money. You really don’t care about your customer either. What an awful company.

I was very dissatisfied with appointments been delayed. We are senior citizens with medical problems. Company assigned wouldn't call back. The technicians was very good & repaired heater in less than an hour. Cirro was still sending email that my appointment was the next day when it was already repaired.

Very happy with Choice Home Warranty. Consumer Affairs gave Choice a 9.9 rating out the top 10 warrant co. So I called and was given a very good price. Overall satisfaction rating 10. Very happy good dis. for Vets and us old I mean us younger persons.

I have to say the person who came to do the job was a very pleasant, courteous and knowledgeable technician. He knew just what he was doing and cleaned up after he completed the job. I would recommend him to anyone. Thank you.

I was horrified when my LG dryer crapped out... I just knew it was a goner. Keith ** came to the rescue and diagnosed the problem as the control module. He had the part ordered and was out the door to another home in about half an hour. Knowledgeable, personable and efficient, I can’t say enough about Keith and Choice Warranty. Thank you for keeping my dryer going!

Albert did an excellent job of addressing my home warranty needs. He did present additional offers and respected my decision to move forward with my current request for coverage. I did purchase a warranty for two homes, however, I only received confirmation for one home.

I will start by saying you better make sure you go through all your appliances before signing up with this company or any of them for that matter. I just signed up with Choice a few weeks ago and by bad luck my hot water Heater stopped working properly. After taking down part of the wall we found it had a leak. Well they were quick to deny the claim and won't even try to work with me on it. Like I was supposed to know the hot water heater had issues? I may have if I didn't have to takedown part of the wall. So you better hope you don't have a claim soon after you sign up because they get out of it!! I had existing coverage so why would I put myself in this situation if I knew the unit was leaking. You are just a number to these companies nothing more.

I had one HVAC guy come out the 1st time was with your warranty. The 2nd time I paid on my own but he didn't fix the problem. Then I had another HVAC guy come. He was to come the next day but didn't show up. When he finally came he temporarily fix the problem but had to order a part which has not arrived yet. I have been paying for auxilliary heat since Dec. and my bill had doubled since then. I hope the problem is fix ASAP!

Choice Home Warranty, set up the appt. the next day. Tech came checked out my heat pump, and found the problem in minutes. Turned out it was my thermostat. He replaced it and everything is fine. Great Service. I will recommend Choice Home Warranty to my friends.

I had been researching which Home Warranty was the best value, service and reputation and Choice came out #1. I completed some information online and Ken called me and walked me through the steps to enroll. I am happy with the T&C's of the contract and it will safeguard the home we own and the appliances we rely on for 3+ years.

The job has not been done yet. Talking with the person on the phone was okay, he wanted to help and get the job done. He did get my information phone number, and will mail a copy of the policy to me and email me a copy as well.

Jason ** was very rude after getting my payment on my 1st introduction payment because I was trying to make sure my referral get her payment, so should I not asked about a referral program even though they have one????

Technician was able to come earlier than appointment time. He called me to see if he would be able to come then. He also told me how long it would be, before he arrived. He arrived within time given. He was wearing mask, courteous and was able to fix plumbing problem.

Luke was very excellent in explaining my coverage options. Very knowledgeable of the informations. Was very understanding. Explained my option very well! Was not pushy, very nice young person. Not sure what else to write, Thank you, thank You!!! Not sure what more to write, had smiley faces, hugs, Have a great day!!!

Choice has the worst policy guideline. I own a policy on a tenant occupied property. I was denied for a broken water heater due to normal wear and tear. When I called back to request to speak to a supervisor or a case manager to further escalate the claim, they told me I need to appeal the case and waited for an email. The earliest appointment to speak to a case manager is on 3/1 which is 5 days away. I explained to 3 claim adjusters that this is the policy for tenant occupied property and one of the tenants has medical condition. I didn’t get anyone who was willing to escalate the case for immediate assistance. This is my fourth year with Choice. I am very disappointed on how my claim was handled. My experience with Choice is horrible. I would not even rate this company with one star.

The techs are quick and answer all concerns. There is really nothing to add. I had a problem earlier in the contract but It was resolved. I thank your tech for a qreat job when they put their minds to it.

The repair tech was awesome and fix the broken dryer quickly. I would have given a 5 star but the tech was late by 2 hours outside the scheduled time frame that was provided and I had to call the company for a time update. This has never happened before by any other service providers.

I had previously had home warranty policies. So we just needed to talk costs. He got right on with it. He was a little pushy about paying the annual premium. While cost saving it is a big hit to a retirees. Glad I have a home warranty policy. Hope I don’t need to use it.

A gentleman from UB plumbing came and fixed my repair. He looked through the basement ceiling where the hole was and then went upstairs into my powder room where he discovered that my toilet needed to get a new wax ring. He replace the wax ring cleaned up everything after himself, however he’s a plumber and he doesn’t fall with the drywall on the ceiling downstairs. Now I’ll have to hire someone else to repair that. So that means I’ll have to pay for another service call, and I’m not sure I’m happy with that reasoning. The plumber did an excellent, quick, repair and I am very pleased with him. As far as the warranty service I’m not sure because I spent an off a lot of money

I have been shopping around for a new warranty policy because my current policy with 2-10 is going to expire in a couple of months. Tony ** answered my call and was wonderful. He explained things thoroughly and answered my questions completely. I told him I was shopping around and checking out other companies and he offered me a great deal that I felt could not be topped by any other companies. I signed up for the 3.5 year senior policy special. Tony then provided his contact info and said he would be my agent moving forward if I had any questions or issues. Tony was great and I’m so happy he was the one that answered when I called!

Knowledgeable, and performed a successful repair. We are very satisfied and recommend Choice Warranty. Kudos to the technician.

My heater went out during the Texas deep freeze. I filed a claim on Friday evening expecting a Monday or Tue. I received a call from the repairman Friday evening stating he would be at my house Sat. He came found the problem and reported to Choice. They approved the repair and I had heat!!!! Thank you all for being so prompt.

I absolutely won't be renewing with them. It gives me anxiety to file a claim if something breaks now until the end of my contract. I've had multiple bad experiences. One plumber came to my house to fix my kitchen sink, broke off my garbage disposal, and ghosted me on coming back for the repair. But, they still took my $75 copay and fought my credit card company to keep it (all while not returning my phone calls). I had zero help from Choice home warranty. Zero follow up or service from their claim managers.

Mr. B. ** was very professional and courteous about handling my warranty even though my initial sign up by another agent was an epic fail. I would definitely recommend this company to friends that are in the market of buying a home.

After making our decision to join this company we feel relieved. The young man we spoke to was very attentive to our questions and gave responses that were well received. Although it was fast, we didn’t feel any pressure. Thank you again.

My husband and I were gone from the house on a Sunday afternoon. When we got home I heard a terrible noise and we determined that it was coming from our Heat Pump. So, I turned the unit off. We had and electric fire place to keep us warm during this time. On Monday morning I called Choice Home Warranty and they put the call out there for those that would qualify. Monday afternoon I received a call and the people came out and determined that it was my motor. They had gotten approval from CHW to order the part and the next Wednesday they came and put it in. We have central heat now. CHW was very compassionate about the no heat situation. So Thank You.

Our 20 year old microwave/wall oven combo went to appliance heaven a few weeks after moving into our new home. CHW and Browns Appliance were efficient, polite and knowledgeable. We appreciate the candor and the assistance with payment toward a new device.

The dryer needed parts and it hasn't been done yet. The first time. No show, no call. That was over a week ago. Still waiting!! I was told that since my washing machine was a smaller and older model I was offered less than $350 to purchase another one. I am not happy with these results.

I accepted $330 dollars for a new machine. I had no idea how much they cost. I went to several stores and finally bought the cheapest one, which cost me $550 dollars after adding the hoses and installation. So, I was sorry I accepted your offer, You didn't exactly replace mine, which is promised in our contract, so I'm not very happy.

In general if the repair is under $500 they will repair or replace but otherwise the want. My parents A/C went out in the summer and Choice dropped the ball. I had to find mine own contractors. We were finally reimbursed for a small part of the over $5000 dollar bill.

Hmmmm I need to learn this stuff, last year my stove stopped working all was wrong it needed to be unplugged and plugged back in, this time when dishwasher stopped I turned off breaker and turn back on, still didn't work. Repair guy came out. Unplugged it and plugged back in and it works. Not sure why the breaker thing didn't do the same as unplugging it, but for the 2 repairs it cost me $130.00 you would think I would have learned.

TPM service tech Stan did an excellent job and would recommend him to a friend. He put on protective covers over his shoes so as not to get our house dirty. Explained everything that he did and why. You should keep this guy.

The work order has not been 100% completed yet, but the technician sent to do assessment was OUTSTANDING. He was extremely patient, very thorough and explained all of what he was doing during the work. Outstanding professional! Was timely and called ahead to ensure that no ones time was wasted.

Representative Richard ** was extremely helpful in assisting me to choose a plan that best suits me and my home. I would highly recommend Choice Home Warranty. I have just contracted with Choice Home Warranty so I have not had to use my policy but I fully expect the same professionalism if I ever have to use it. More than anything it makes me feel protected in case of any problems.

The technician they sent out to resolve my problems were professional and knowledgeable. They were able to get my issues resolve or at least let me know why I was having the issue in the first place. They had coverings on their face & feet when entering my house.

This technician was very professional and knowledgeable and got the job done within 30 minutes. He was one of your better technicians and I would like to have him again for any other problem. This job was a 10 in my book.

Do not believe anything the salesman tells you. They are full of **. There is a loophole in every warranty. "At their discretion", "they have the right to" those are the ways they get out of being upfront, fair and honest. They WILL NOT replace an item that is totaled with a comparable model currently available. Our washer broke and it was a 12 cycle, NO AGITATOR, stainless steel wash basket, 3.6 cubic feet and they TRIED to offer us $343 to replace it. What a joke!

This was the second or third time that I had to find my own technician. When this occurs, the work cannot be completed until it is approved by the company. This causes a delay and may mean the technician has to make another trip. I have been unhappy with my service from the very beginning-will not renew.

Choice gave me an appointment 5 days out. The company change it with very short notice so I was unable to rearrange my schedule again. Then when they gave me a solid time I had to reschedule everything again. It would have been much better to just let the company schedule one exact time the work could be done. The work was excellent and I would use the company again.

Technician was very communicative, friendly, knowledgeable, and efficient. He cleaned up the area after he finished, was patient, and listened carefully. He felt extremely trustworthy and knew what he was doing. I would definitely recommend him to someone else, and would be happy to have him back should I have any other needs.

Very disappointed got denied twice getting my refund that I paid upfront for year!! Definitely would not recommend!! I don't need services when I pay out of pocket to repair myself !! I don't know how they're still in business when they try to get out of repairing people's claims.

My clothes dryer quit heating. I filed a claim online and the next day got a call that Reliable Appliance Repair would be at my house the next day. The technician showed up on time and repaired my dryer quickly.

Bad communication and service. Wasted everyone's time including the second tech (since took over week to get new tech when first one bailed) telling us it was covered later denying the claim. We spent unnecessary money at the laundry mat that could have been used to fix the issue but didn't because we were told it was covered. The second tech Easy Electric was fabulous. The first tech was not.

We had a simple problem, however, the service technician was able to respond very quickly and take care of our issue. It was an easy experience to make the claim and the technician dispatched to our home was friendly and professional.

The technician was great but the overall process was unsatisfactory. What is the point of a home warranty if I have to pay for failed components!?!? I had both plumbing leaks and a leak in the heater. The claim was rejected. Why? What makes a failure of a water heater any different than a air conditioner or dishwasher. A failed household device is a failed household device. It wasn't due to neglect, it was a failure. Not happy.

Excellent service provided for the needed service. The technician was on time, courteous, & professional. He was prepared to complete the required work in a reasonable amount of time & stayed on task to repair the failed item. He completed the work & checked the system to guarantee the system worked properly. We were satisfied with the service performance of this technician.

Company assigned was very prompt in scheduling appointment, considering all that is going on in Houston. Technician called prior to arriving to inform ETA. He arrived, wore his mask, I left him to inspect the washer. He informed me that a hot water valve needed to be replaced. He didn't have the part available and would have to order. I gave him my 60 dollar fee and he finished his initial appointment. I have not heard back from the company regarding part or when repairs will be finished.

It was quite efficient service. The customer service rep was very helpful. Tech from KEA was on time and knew what he was doing. Fixed the issue quite fast. He was very courteous and professional. Will recommend CHW to my contacts.

I had my home warranty with another company. Due to poor customer service and the repair people that were being sent to my home I canceled. I have been 100% satisfied with CHW. The person that came to repair our garage door called to verify the appointment, showed up on time, made the repair and was very professional. Not to mention that each time I have filed a claim someone has been out w/in 24-48 hours. With the previous company it would be days! I sell real estate and I am now recommending that my clients switch to CHW.

The experience was absolutely great. The technician was very thorough and respectful. He explained what was wrong with the dryer and fixed it completely. Please continue referring him to your customers around this area. I was very impressed him. I will recommend this service to others.

You don't cover what's really important! I rather save what I'm paying you every month, and pay directly to the company for the problems that I had. I got the most ridiculous reason on why I was decline. I regret calling you in the first place!!!

Technician was prompt and very knowledgeable on what he does. He was so efficient that he fixed the problem on our unit in no time. We are very satisfied with the service we received. I will highly recommend CHW to my friends, they have top notch technicians.

Very polite and knowledgeable, could have used shoe cover and speak a little better English. He knew what he was doing, photograph everything and was extremely careful. Thanks for sending him! Was a simple problem to solve, he took less than 10 minutes to figure it out.

Choice assigned an A/C company to check my non-cooling unit. The company, EMS, called for me to set aside a 5 hour window, from 2 pm to 7 pm. The technician never showed up for the appointment. The company did not call either.

Process was excellent from beginning to end! Phone Rep great. Tech was great! Showed up early within 24 hours. The response was so fast even though my state was in a natural emergency. I feel so comfortable with my Warranty Plan now that I know it is exactly what I was told by the sales agent.

ELECTRICIAN NEVER SHOWED UP TODAY WED FEBRUARY 25. We waited 11-3 as told to. Not very happy. We are very disappointed with the electrician that you have chosen to come to out our to fix our light switch. We stayed in all day waiting for the man to get to our house today.

I contacted Choice Home Warranty about my Heat Pump not heating during low temps. They responded within 2 hours to let me know that they had contacted a repair tech to come and check on my heating unit. The repair tech came within a timely manner and looked over my heating system and came up with a solution to the problem. I thank Choice Home Warranty for their quick response to my problem.

Person I spoke with was not knowledgeable of my case. Had to call Florida office to get the information I needed. Might have to get warranty from American Home. When I took this warranty they told me they serviced my area.

I went online and put in for my toilet and had someone out the next day! Very professional and the problem was solved. My air conditioner was replaced earlier. I have had no issues and the service has been fantastic. Keep it up!

He is the best customer service person I have ever spoken to. He is quick and know how to get the job done. He is easy to talk to and professional with his job. Give him a raise cause he is the the MAN.

Clogged kitchen Sink, Pipes under sink came loose, turn on turn off on the toilet. He used a tool to unclogged the pipe. Then checked everything that was associated with it to make sure they were working. Then the tech. called you guys to make sure he could add that pipe valve to turn on/off in the bathroom. He was a very hard worker.

They arrived on time. Diagnosed issues, contacted CHW for authorization and approvals, and work was completed. 1 trip, no **. Love this repair company CHW authorized, and really pleased with CHW cutting thru the nonsense and taking care of their customers. Thanks again.

Major winter storm hit DFW and all plumbers were naturally super busy. 1 call to Choice and within 72 hours, they had a contractor come to hour home. Great service. Very prompt and courteous all the way around. I highly recommend CHW. Be patient and they will take care of it.

Great experience with JC Contractors! He arrived earlier than expected and stayed until he was sure the issues were under control. Great explanation of what the problems were. Was very considerate of all things!

My furnace went out on Sunday, I called Choice Home Warranty that same day and on Monday morning I had a call telling me that I had a technician dispatch to service my furnace between the hours of 11am -3pm. Chris ** from Aneco Engineering Services, LLC came, found and fix the problem he was very nice and professional. I highly recommend his services. Thank you.

The customer service agent/sales, should have taken the time to make sure Everything was understood and explained. I was not so afforded that opportunity. I don't remember the name but I remember the Hurried state that he was in.

The company you assign indicated they would be here between 7 and 11 am. It is now 2 pm and not here. Have left two messages on their answering system with no call back. Have to leave at 3 pm so no one here to talk to them about problem and give them the $60 payment.

The technician was prompt, diagnosed my problem quickly & accurately & solved my problem. He also was Super nice & courteous. Outstanding employee. I explained to him that this was my 1st call for service, so he really represented your company well. Glad I'm a customer.

Kyle was courteous and helpful. He gave me confidence that I was making a wise decision. Being a senior citizen and a care-taker for my husband has put me in a position where I am often concerned about breakdowns of appliances and systems. This warranty has given me peace of mind. Thank you.

Hot water heater was determined by my plumber after I had filed a claim that it was too old to be fixed and needed to be replaced. I was told to use my home owners insurance to do this with. What good is having an appliance insurance if that is what is going to be told

I just joined yesterday so I really have not experienced anything yet except that the representative Cynthia was pleasant and informative. Hopefully I will be happy with this company. Looking forward to work with you all. I’m excited to see the professionalism that George Foreman stands for without raising prices after the first year

When there is a problem/claim they get on top of the issue right away and try as quick as possible to get it solved. Whenever I have a claim they have a response within 24hrs usually on when a repairman will be coming.

There has not been any feedback from Choice Home Warranty on the final disposition of my claim. The service provider indicated the appliance (A Kenmore Dishwasher) will need to be replaced. The service payment has been verified as received by my bank.

Guy was early and efficient and went above what was required. Explained a lot of stuff to my husband about the features on our furnace that we did not know. Did not try to talk us into buying more expensive product and explained the new product so that we could understand and use it wisely

Technician was patient, polite and competent. I wish I'd have gotten his name, I would ask for him in future. The company was responsive to my needs and scheduled a better time for my appointment than was originally set up.

The man from the garage door company was on time, very professional, and had the job completed in a timely manner. Choice set me up with a repair company in less than 12 hours! Choice makes it very easy to file a claim. There are a lot of home warranty companies out there to choose from, but I am so happy I chose Choice Home Warranty. Give them a try, you will be glad you did!

Pipes burst in attic. Choice has been very helpful with everything I've needed in my home since I moved in. I'd have been keeping them in a lot of conversations since the winter storm and found out that a couple of my neighbors are using the same warranty providers as well. Thanks to all that have helped me through this ordeal.

My customer service rep was excellent. He answered all my questions, was honest, and I felt he took a personal interest in my case. I even told him that I would call back, but his understanding was so genuine that I stayed on the line and purchased the warranty. Just based on that call, I would recommend this warranty to anyone!!

The technician was great... but Choice never approves my claims... We are always having to pay out of pocket for repairs, PLUS the $45 service fee and that is ridiculous to be told NO and then still have to pay the technician.. We are thinking to cancel our service.

Request made on 02/22/2021 around 8:00 am for water heard spewing behind shower and rolling down neighbor’s driveway. On that same day at 12:00 noon, I got an email asking if I wanted to take advantage of a reimbursement claim option! Huh?!?! What?!?! Did you try to find someone?!?! I know that we had some unusually bad snow and ice conditions here, but I assumed you had companies that catered to request from your company! The water was running so much that I asked a neighbor if he could just turn the water meter off, and he did after several attempts! Otherwise, the water would still be running down the street because NO ONE, I mean NO ONE has come, NO ONE has called with an update on attempts or anything! The pipe still HAS NOT BEEN REPAIRED!! I AM SOOOO DISAPPOINTED!!

Had to make a claim for a hot water heater problem. I live in Houston, TX and initiated the claim during a critical time when we experienced severe cold weather plague. Most local plumbers were tied up repairing broken water pipes in homes, so knew I had to wait much longer for an authorized Technician to come to my home. Couldn't wait for a schedule call that would take over 1-week so I repaired the pilot light problem myself.

Not a bad experience. The representative on the phone answered all my questions. I have had an AHS policy for over 10 years on the house and the rates go up EVERY year. Last year I told AHS if the price goes up again I would find another provider. AHS raised the price and as promised I found another provider for Home warranty. Of course AHS was going to lower the price $30 a month but I told them it was too late.

Great experience with this company! Communication was really good- Daniel called to let me know when he would be arriving. He figured out my problem quickly and got a claim submitted that day for me. I feel very confident having him fix my AC unit.

Techs were great. Upset it took one full week for them to get here. Disappointed in how the Choice warranty will not cover the needed repair. Considering canceling our warranty. Techs were knowledgeable but, their firm seems new and small. They provided a replacement quote.

Serviceman was very professional and did a good job with the hot water heater. He explained what he thought was wrong and he clean up after himself and I put him on my list of numbers to keep and share with friends.

I was pleased by the timely manner my claim was handled and the installer was very helpful to my husband and I. There was a little mix up with the claim for which I am correcting but in all I am completely satisfied with the service.

The agent answered all my questions and tried to get me the best deal possible. The coverage was include all appliances and also my septic tank. The service call was the cheapest available. I am lock in the price as long as I am under contract.

I came home late, to a nonworking furnace... Choice Home Warranty was there even at 11pm. They opened a service call, the technician was great, fast and friendly. He arrives in less than 8 hours, came back the same day, after the part arrived. I would definitely recommend their services!

My technician Jaron was knowledgeable, trustworthy, professional and on time. I had a minor issue with the heat in my home. It was inspected and I was pleased to know everything was in good working order and it was just a minor issue. Thanks.

Dave was polite and efficient. And answered my phone call within 1 minute. Got my claim number clearly and he’s obviously processed it quickly for a repair. I am now awaiting a call from a repairman about my furnace issue. We will see how it goes as this is my first carry through issue.

It took 12 days from the time we filed the claim, until a service man did the repairs. The 1st scheduled repair date was rescheduled because of bad weather, however they were a no show for the next rescheduled date. They did not call or text with an explanation. We finally got a new company to make the repair the next day, but we were 12 days without heat downstairs on the coldest winter in Texas history.

My problem hasn’t been resolved yet. My first technician, an electrician, informed me that my microwave oven was bad and needed to be replaced. The second technician told me the Problem was electrical because he plugged my microwave into a different outlet and it came right up. My third technician, the original electrician, will return sometime today to further check out my problem.

The pump went out in my furnace. I called CHW and submitted a claim first, then called a licensed technician. I called CHW after the technician arrived, and they talked with him and approved my claim. Later, I received a text message and phone call telling me the technician was approved and now I'm satisfied. I'm satisfied with this job and very satisfied with CHW. Having back-up support when something fails in the home is a comforting feeling.

The technician came when he told me he would. He was polite, neat and fixed the issue quickly. Very pleased with his service. It was for a broken heat pump in my kitchen that was rattling extremely loudly. Now running much quieter.

We submitted a claim on a Sunday, for service, and that night I had a response. We had service the next day. The service was set up for Monday between 11 am and 3 pm. The tech called around 11 am and said he would arrive at noon, which he did. He was in and out within an hour and was very thorough.

Not happy with the denial of claim. The technician said the unit needed to be replaced due to normal wear and tear. Less than a year ago the technician replaced one part on the heater and said the rest was fine. If I needed to do something else to maintain it he should have told me that then. With the claim being denied. I am left wondering what I am actually paying for.

My technician was knowledgeable and diagnosed the issue after troubleshooting within 20 minutes! The faulty part he did not have with him and needed to order, but that is not his fault! My range will be operational as soon as Fridgidare provides the part, and it is wonderful to have this warranty restoration of my stove at a low cost of a service visit!

The technician that was sent to my house took the time to thoroughly check out my refrigerator, explain his findings and answer my questions. The final results rest with Choice Home Warranty and many neighbors and friends are standing by for the end results to see if this insurance company produces positive results.

The guys that came out were great. Quick and efficient, I would definitely recommend them to anyone. Great service! We had prayer which was an added bonus. They came in did the work and was out. If I ever have any appliance to break down, I would want only them to come back. They knew their job and was great at it. Every company should have employees like these two. I can't wait to get dishwashing pods so I can use my dishwasher. Thank you for sending the repairmen out so quickly.

I am extremely pleased with how expedient Choice was in sending this gentleman out to repair my water heater. Jeff did a fantastic job. He located the problem and completed the job without hesitation and was very thorough. Now I know that I can depend on Choice to assist when needed.

Did a great job setting up and making it very painless for me. So far I am very pleased with Choice Home and when I need them they will be there for me and my family. I had a bad experience with another company.

I was told by the Agent that a copy of my warranty would be forwarded to me via my e-mail; however, after checking it was not forwarded. I purchased 2 policies. One for my current residence and for my rental property. The money has already gone through my bank account.... Where are the policies?

Repairmen were friendly and they seemed knowledgeable on what they were doing. YES.... I WOULD REQUEST MRS. HOT AND MR. COOL AGAIN IF EVER NEEDED AGAIN. My wife and I were completely satisfied with their service.... Time will tell how long this repair on our fridge will last.

Claim denied due to not not submitting diagnosis prior to repair. However due sub zero temps, no water for three days and high demand for plumbers could not wait for CHW to respond based on previous delays responding to previous emails. Total cost $302.00 invoice and damaged pipe can be submitted.

The technician was very nice and polite. The only problem was that it took two visits to fix. I am just happy to have my dryer back working. The repairman was here when he said he would be and was quick and efficient.

Very disappointed in the decision by Choice Home Warranty. Our AC is 17 years old. A coil has a hole in it and leaked out all of the Freon. The coil replacement was denied due to the fact it was rusty and corroded. AC units contain humidity, ours has 17 years worth. I will not renew my membership or recommend CHW to anyone. Our children just bought homes and I suggested they get CHW.... I have since rescinded that suggestion.

My service fee when I started the plan in 2016 was $45.00. Now it went up without me knowing I had to pay a $75.00 service fee instead of the $45.00 I signed up for. When I called and questioned the increase they had no reason why it was done and agreed to lower it back to $45.00. I asked if I would be reimburse the extra $30.00 since I had to pay $75.00 service call for repair. I was told nothing could be done about it.

Technician was excellent, clean, friendly and quick with repair. Service call was handled quick. Used before for service on air condition. And was repaired quick at height of high heat. Have been extremely satisfied with their service and response handling time.

During the coldest week in Texas history the third rotating black out also took out our furnace. Extremely cold we called Choice and they sent a young man named Chow, who came out the next day instead of waiting two days like he could have. He quickly assessed the problem and tried to get the part the same day only the store was closed due to the extreme cold weather power outages. He got up early the next morning and was at another store at 7:30 and was able to secure the part came put it in and by noon we had heat!!!! Choice always sends the very best people!! We are thankful for Chow and we are very happy we chose Choice Home Warranty.

I would just like to thank Shawn ** for his assistance in purchasing the plan. He took the time to explain the plan and made sure I understood what was included. I liked the way he never pressured me to purchase as other company employees did. He is very professional and helpful. Helped get me a plan I am comfortable with and can afford. Thank you Shawn.

My problem turned out to be a battery replace, the serviceman was very nice. Checked my furnace to make sure I didn't have any other problems. I give Mericle Mechanical LLC a 5. I will call and request for that company each time I need service.

Rep was very friendly and knowledgeable. Helped me out on the issue and explained everything to me. Would tell everyone about Choice Warranty and recommend your services. Thank you for the chance to write review. Will spread the word to my friends. Again great experience with the issue at hand.

The heat pump was freezing up. Tech checked it out. He said it needed some freon, The people at Choice would not let him do it. They would resolve the issue. I never heard back from them. So far the the problem is still there..

Techni Tech arrived on time, wearing masks and assured me they had sanitize their hands before they walked inside. They knew exactly how to fix the dishwasher efficiently and quickly. It works perfectly now. They left no mess, I will ask for them to repair any future appliances.

So I asked for my septic to be flushed as the toilets are backing up. You ordered a plumber to check my pipes. The plumber never showed up and I waited all day. At 4 I called the plumber and his number doesn't work so I called you and found out I wasn't getting the service I asked for in the first place. So now am waiting for someone to reschedule with me.

I sign up in less than 10 min. The price was very good for this service. I have not used this service yet, but just knowing that I will not have to pay for repairs to my home in plumbing, electrical, heating and washer and dryer.

Very nice and efficiently run. Showed up when promised and completed work quickly. I would recommend them and hope they come again on future warranty calls! Hopefully I don’t have anymore but so far Choice Warranty and their partners have been mostly effective.

The repairman was very professional and did a fabulous job. He was early for the appointment and gave us options as to what we could do. He was also prepared with everything needed to complete the job. We are thrilled with our home warranty service with Choice.

We had been considering the purchase of a warranty for our home for a while and finally today we took the step for the acquisition. I was able to get in contact with Marc who was very helpful in the explanation and informing us about the VIP program which gave us a greater value that we initially thought we had. Great coverage for the price. Thanks Marc.

I have had to use them 3 times now, and each time they did nothing, the air con/heat pump they refused to replace the by-pass valve, the hot water heater they wouldn't replace, and now the dishwasher they won't fix or replace. They are worthless.

Hard to rate their service as nothing has been fixed. They responded pretty fast but this all happening as a result of the deep freeze in Texas. Can’t even find a plumber available for weeks. They are letting use your own plumbers.

The technician was on time and explained exactly what he had to do and was done in a timely manner. The technician did a great job and made sure he cleaned up after he was done. I would definitely recommend this person to anyone who needs a plumber.

CHW sent a low end repair service to check out a bearing failure noise in our LG front loader washing machine. The technician did admit he had little experience on LG machines. His report to CHW stated in his opinion, the failure was caused by OVERLOADING and ABUSE. Also he claimed the repair was extensive and complex. When in FACT we NEVER OVERLOAD or ABUSE the machine. CLAIM DENIED BY CHW due to some fine print on ABUSE. END RESULT.... We purchase a NEW LG front loader machine. Interestingly a SKILLED LG repair technician installing the new machine informed me of 2 important FACTS.

Jackie ** helped me register for my new home policy and he was very helpful and made me understand all the details. I would definitely like to recommend Choice Home Warranty to my friends and look forward to a quality service from Choice Home Warranty.

I am very happy with the service I received from the technician/Plumber. He communicated with me in reference to the time I am available and was here promptly. I observed as he was working on fixing the problem. He is very knowledgeable of the issue and also made some very suggestions that will help me save! I would definitely recommend him.

Thank you for the promptness and professionalism that was displayed with the company and the technician. Our sump pump was constantly running and the tech came in and made sure it not only was working properly but also went out to the drainage and made sure it was emptying properly. We GREATLY appreciated it.

My experience with Choice Home Warranty has not been positive. When our range control panel stopped working, we made a claim and received our technician assignment in a timely manner. The technician came to our house, found the issue, searched for the part, and found it is no longer available. We were then informed that Choice Home Warranty would be contacting us after that. When contacted, we were offered $450. We then sent in more photos explaining all of the options the range had so they could get a better comparable to get a more accurate offer. We were sure to mention multiple times that this is a slide in range, not a regular free standing range.

I was so impressed with our policy that I purchased one for our second home. I found that they are fair and quick on their service and everyone I have spoken with is friendly and helpful. I am so glad that I found this service. It is a much better experience than the other home warranty I purchased in the past.

I was very pleased with the electrician, He did exactly as I asked and fixed what needed to be fixed. I just feel the 4 hour window was a bit much. He was a bit outside of the window as he had van trouble. I would have appreciated a call to notify me. Otherwise it went very well.

The technician was very personable and professional. He made all repairs in a timely manner. He also instructed me in the way my heating unit operated. I am satisfied that my heater is working properly. I will definitely recommend Choice Home Warranty to my family and friends.

Technician was great at resolving the problem. The warranty sucks!!! I just bought the home a got a 5 year home warranty in case of anything failing to work. I was told the maintenance was not done and would have to pay out of pocket. A lame excuse for the warranty not to pay for the repair. I think I will be asking for a refund.

Water pipes burst on a Wednesday. Traveling was nearly impossible but a plumber was at my home next day. The plumber got stuck 3 times just trying to get parked in front of my resident. Came in with a good attitude & repaired the pipes promptly. Tuvm Choice.

Tony of Tony's Plumbing very professional and punctual as to our appointment time as stated. Explanation of our problem and it's fix very thorough. Tony is very people oriented and a good choice for your company. I would say that our experience would be rated as excellent.

Great service and fast turn around. The service fee based increased but still worth the money. Our dishwasher stopped and our repairman fixed it within 30mins. We love Choice you will too. We have used our warranty several times and each time we have had great experiences. We have recommended Choice to several friends and neighbors and they have now purchased a warranty.

I enjoyed working with Roger **. He was so patient with all the questions I had; and he made sure that I understood everything. I even had to call back with a question, which he promptly answered. He showed care and concern along with being knowledgeable and proficient. My Choice plan is more affordable than that of my present home warranty company, and I am looking forward to equal or better service. I was informed that Choice offers same-day service, which is a plus right there.

He was very professional while doing his repair on my refrigerator. Very friendly and knowledgeable about his work and very quick in doing the repair on my refrigerator, very friendly and explained what he was doing to get the repairs done.

I have called now 2 or 3 times for service and have always received excellent response and excellent service from the people I speak to on the phone to the people who show up at my door to repair my problem. I recommend Choice Home Warranty.

Still waiting for them to come back and fix our refrigerators but the tech was kind and real knowledgeable with great information and professionalism. Tech showed up what needed to be fixed and what they needed in ordering the part. They still need to diagnose the one refrigerators compressor in which makes loud noises but did not make noise when the tech was examining the problem. Hopefully they will be back soon to fix our problems with these refrigerators.

Sales Person was Very knowledgeable, pleasant, kind and willing to answer all my questions. Explained coverage, the monthly premium and service call fees. Also explained that they were unlimited services/claims and that I wouldn’t max out my benefits. Willing to give the service a one year try and if not meeting my needs I expressed I would cancel my contract.

I would definitely recommend Wesley to someone else. He came a week ahead of schedule which was great. Look at water heater and gave a thorough check. Found the problem. Lowered bottom thermostat. It was set to high when it was replaced last year. Very professional and friendly.

The technician did a good job. At first he seemed to be search online for information on the unit. I gave him the booklet I had on the oven, and that seemed to help a bit. In the end he discovered the problem and repaired it.

The lead gentleman on the service call explained what was wrong and that he had to go to get parts to fix the furnace. When he returned, he completed work. He was very professional and asked if I had additional questions or wanted something explained further. All in all everything went very well.

After our email request to have our locks rekeyed, we were contacted by Choice Warranty with a company name, contact phone number and an appointment time. The locksmith company reached out to us within an hour to touch base with us. "Mr Rekey" was prompt, friendly and professional. We would recommend this company for your locksmith needs.

He was prompt, courteous and knew what he was doing. I appreciated all of those characteristics. He called twice before coming to confirm his arrival time. He also talked to me about ongoing maintenance of appliances to keep them running right.

The technician was helpful and knowledgeable. He took the time to explain things to me that I could understand. He basically explained that all the tests he performed came back as working fine, but that the hot water heater is old and outlived its life expectancy. But he did a few things to make sure my water came out scolding hot like I like it but he said it may not last long and told me how to drain it.

No one contacted me after 4 days. Have to call someone else and pay $140. A drain storage is a critical problem of health and during COVID stay home rules, very much an emergency. I am not happy with the outcome of this claim.

This contractor knew what he was doing and did a good job, Very professional. Would highly recommend to anyone WITHOUT home warranty policies. I was very afraid to have a contractor back in my home because the A/C contractor you sent me last summer on the A/C condense was so unprofessional and would never allow that company back on my property.

The only part I was dissatisfied with is that after waiting 10 days for the original tech to arrive, that company said no visit was scheduled. Three days later, Choice assigned a new company to come seven days later. Once the tech from the second company arrived, he determined my washer was not worth repairing, and I am satisfied with the amount Choice offered to replace it.

Easy claim to start.. and tech was there quickly.. Item approved in no time.. Excellent service.. Thank you guys.. some years I don't use them.. BUT WHEN I DO.. they always come thru.. so I would definitely recommend a home warranty thru Choice.. I've had a others and they were crap.

So far we are pleased with how our claim is being handled. Technician Joe, was very helpful & courteous. He replaced capacitor. 15 mins after he left the heater went out again. We called technician. He immediately put in a updated claim for approval for a motor with CHW. Now waiting for follow up repair.

Every claim is denied. A waste of money. Will never recommend to anyone. Too many hoops to jump through. The stress that is caused by dealing with customer service is horrible. They find a way to deny every claim. Techs don’t keep appointments.

Booked my appointment online. The appointment treat and time was confirmed instantly. I received several follow up emails to make sure the time was convenient for me. On appointment date I received confirmation of who would be at my house. Once team arrived on time, they got to work valuing my time, respecting social distancing, and respecting my home. They were neat, clean, professional, timely, respectable, and my experience was THE BEST. THANK YOU A MILLION TIMES OVER.

Charlie did a wonderful job, he was schedule to come Sat. but I called him Fri. morning. Explain to him, no heat, 83 yrs old, live alone,and he was here within the hour,. Super nice. And completed the job. I am so happy to recommend him. Please thank him for me.... Southern Home Heating & Air-cond.

Vendor assigned quickly. Didn’t like that a date and time was selected without contacting me first. Repair order made late Monday evening. Repairman came out on Wednesday afternoon. Diagnosed problem but had to order part which will be received in approximately 5 days. Hopefully I will be contacted upon receipt of part and the repairman will come back out to install part. Hopefully when the part is installed the dryer will function as designed. Will update when repair is completed.

Tracie, the representative was patient to explain what House Warranty covered and the amount. I was impressed with her knowledge; she explained that I could pay monthly; (or yearly) which worked better for me. I was able to see the coverage in writing almost immediately.

We were treated very professional and the man that came out to do the fans the second time did a wonderful job and worked on the sink and a number of other things and he did an excellent job. He should be given a pay raise and his work is considered as persona non grata.

Was very pleased with the work and the price was very reasonable. I would recommend the services to whoever would need to have any services done. I have been with the company for almost an year and I am really pleased with them. Thank you.

Air con cost me 4500.00, fridge cost 2300.00 and today hot water less 400.00. I have been with you for 8 years and not sure why I renew, not sure if I will this year. I am sure there is some company that will take care of us. Please don't quote me from book, I have heard it before. The air con and the fridge went out 10 days apart, very expensive. The co you sent out for the fridge took about 4 weeks and never did repair the lied about things they put in and I bet they got paid.

I submitted a claim around 2:45, and shortly after 3 I received a call, confirming my service at 7-11 the next morning. This is not my first claim; I’ve not been disappointed. Each time, the service providers have been on time, and with positive results. You guys are efficient!

When the guy from CHW called he was very informative and helpful. I look forward to working with them and feel confident in my investment. I like how I can get coverage on all the items I want at a reasonable price and they didn’t try to sell me anything I didn’t need.

I have been a customer since 2013 and have had good experiences with Choice Home Warranty. Their service has been helpful all around the house. I would recommend them to my friends and family. It is well worth it in the long run and there when you need help.

The serviceman called to advise that he was running a little late because of unexpected issues with the job he was on. He advised the time for his arrival. He was very knowledgeable and courteous. I greatly appreciated his notification regarding time of arrival.

I opened a ticket because my dishwasher was making a loud squealing sound when running. The tech came out, agreed with me it was a loud noise, informed CHW that I needed a new circulation pump, and I learned today I was denied because the dishwasher "works". Basically it needs to be dead before it gets repaired.

My HVAC unit went out on a Tuesday Evening. I called Choice Home Warranty Wednesday Morning. It was freezing cold. I had no back up heat source. They didn't get a technician out until Friday around 4 PM. He had to order parts. Today is Monday and I haven't heard from anyone and the weather is still cold and I am afraid that my pipes might freeze!