Choice Home Warranty Reviews

Our repairman Jay called ahead to make sure we were there. He was on time. very professional and explained everything he was doing and how he thought it needed to be repaired. I would recommend Jay for any equipment repair. Ed

I was satisfied even though I needed a plumber, my fault???? She did her job, I believe, to the BEST of her ability and with that I was pleased. Water appeared to be coming from under the washing machine, but once she examined it, she saw that is was coming from hose behind the machine. She stated that I needed to call a plumber. This is what I will be doing next. Thank you.

The only problem is that it took four (4) days before the technicians could come. That is a long time to be without hot water. I could have called another plumber and they would have come out the same day. This is not the technician's fault. (They were very good.) It is a problem with Choice not having enough sources.

Desmond, was the name of the technician from Bennett and Sons assigned to check the a/c unit. He arrived early within the window time frame and went directly to check the unit. He was quick in finding out what was wrong and mentioned it to me.

Just made the call for a repair. So far so good (it’s my first claim) but I did have to wait several minutes before the case was heard. I hope to keep you posted on future feedback. Still waiting for a vendor to contact me but it’s late so hopefully tomorrow.

First experience with Choice. Very pleased with the notification and appointment for repair. New garage door opener works great and the installation was done by a gentleman who knew his business. We are pleased with this first Choice experience. Happy to have made the decision to go with Choice.

I shopped several home warranty companies today. Landed on Choice because they are rated # 1 in Nashville. Gary ** was awesome in giving me options which saved me 1/2 of the total price over 3 years. Compared to other warranties, I saved at least $200 per year over the three years. Going for 3 years also reduced the individual service fee by $20.

I gave 1 star because there was not an option for no stars. I had to make numerous calls over 2 different days to get my claim sent to the repair company you chose, I kept being told it was emailed to them and they aren't getting it for some reason. On the 2nd day calling I added another appliance for the same tech to diagnose and was told there would be a $75 charge because it was technically a separate claim even though the same tech was doing both on the same visit. I said I don't want to pay that because of all the aggravation and phone calls I've had to make and the rep said ok she's going to waive it. I ended up having to pay it to the tech when he came. When I called back to dispute it I had a very bad customer service experience with a rep named Freddie. He was rude and lacked some very basic customer service skills.

Abrupt responses regarding signing up. There was a need to confer with another but it seemed that the operator was not interested about this need. Patience was the word for this day. It seemed that there was a competition to amount sales gathered for the day. Not Good!!

After having a bad experience with another provider, Alberto was extremely professional and help me with selecting a warranty plan. I am a first time homeowner and have very little tolerance for salespeople who give you half the story. Thank you for great customer service. Be blessed.

Shawn my technician was amazing. Not only did he get my hot water heater running again, he showed me how to keep the filter at the bottom clean to prevent the flames from suffocating which caused the flame to go out as a safety feature. I never realize this before. He also inspected the vent hat on top of it and put two little screws into it so that it did not ever move off of dead center of the top so carbon monoxide would not escape. My foster dog, Josie, loved him too. He is an asset to Red Hawk Heating and to Choice Home Warranty.

I called to see if they would check for water leaks going from the house to the sewer. The customer service girl was very nice and did a lot of research for me. I was disappointed that they don't do anything outside of the house, but pleased that she was able to clear this matter up for me.

The technician was very professional and on time and communicated efficiently. Great experience overall. The agent when I called end of submit my claim was professional and courteous and knew exactly what I was talking about.... I would definitely request the same person they came out to fix my sink on my next visit if I have something that’s similar that needs to be fixed.

Called and set up warranty today with Nathan. He was so helpful helping and explaining my warranty choices. He got me a great deal and I look forward to working with CHW. I am a returning customer after trying a different warranty service (Select Home). The difference in customer service is amazing. I would gladly refer everyone to try CHW.

Electrician was courteous and mindful of the pandemic. Did a great job except the problem still exists. Hopefully he will be coming back for fixing the other light switch. They fixed the one light switch at the bottom of the steps but now the one in the hallway is not working.

Been with this "organization" for 2 years and have regretted it from the beginning. Always trying reject a claim. Does not have the client's best interest in mind!!! STAY AWAY!!! Do not hesitate. There are better companies out there like AHS. Go to American Home Shield!

The person that helped us on the phone was very knowledgeable and took the time to walk us through all our questions. It must have worked as we signed up for a six year go and got it for less than $35 per month full coverage on the house!!! Thank you very much.

Cal's Air Conditioning service was very professional, knowledgeable and accommodating. He came out very quickly and did what he could. A new unit was recommended, but Choice is making excuses to not cover it. This warranty company is just like the others. They promise one thing, take your money, then find a way out of fulfilling their promises.

Ivan from Navi Appliance came out to work on our dryer that was not working properly. He's a young guy (I'm in my 60's) who is building his business and doing a very good job at it. He is very professional, polite and knowledgeable of the appliance. He identified the problem, happened to have the part on his truck and had the machine repaired in less than 30 minutes. We are very pleased with Choice for sending him out to us.

Brett walked me through the resign, counseled me regarding repair calls and was very helpful, professional. This is the type of person you want facing your company. As a real estate Broker in Texas, I refer countless clients to CHOICE.

My care manager Louinise ** has not called me back regarding my claim #**. I called 2/26/2021 and as of 3/3/21 has yet to return my call. It is quite apparent she is disinterested is serving the customers that she is being compensated to serve. The lack of follow through reflects that your organization does not care, causing me to wonder why have paid for coverage and I cannot get service.

The Technician was super and very knowledgeable. He wasted no time and got to work immediately. He did his testing and within the hour was able to tell us what the problem was. He told us that he was able to order the part and would get a call when it was available. We gave him a check. The problem was not with the technician. The person who made the appointment left a message stating the technician would be there between 7am-11 am. I think that was an unearthly hour to ask to seniors to be ready by 7am to let the technician in. We were ready but since the technician had to take care of other problems before He was supposed to come to us, did not arrive till much later in the afternoon. We are glad he came and did not mind waiting but wish did not have to get us at 6am to be ready to open the door at 7am. This is an honest statement not a criticism because the technician was great.

My water dispenser didn't work and I had someone to check it for several times. But this technician definitely knows what to do and found the problem quickly and fix it efficiently, plus gave me good maintenance advice! Thank you, Rashi!

Jason, the service agent was clear and concise. He also, took the time to explain all the details to me of what I was getting and made sure I got the best plan for me. Jason was also pleasant and friendly and answered all my questions. Thanks! Choice Home Warranty.

We Had our AC/heater looked at because of the questionable temperatures coming out of the vents. The tech was there on time and knowledgeable about the system and provided great feedback. He also inspected the crawl space and ducting insulation. Very pleased with his service.

I decided to get a home warranty for my rental home in Florida, since I live in Canada. This company gives a superb service. The respond is in less than 24 hours, and the customer service is excellent. It is a really peace of mind, living so far away! I would recommend this company to everybody.

Kayleigh was prompt, friendly, answered all of my questions, and made the experience one of the better ones I've had. I am thankful for the service you provide and am also thankful I reached out to Choice vice the other company (Select Home Warranty) I had such a bad experience with already. Thank you so much!

I called to inquire about home warranty services. The agent was very helpful and willing to answer any questions that I had. It was a pleasure speaking to the agent. There was no pressure and I was able to make my own decision.

The Technician (plumber) called a day earlier than appointment and asked if he could come early. I was very pleased with this. He was polite and knowledgeable. After he finished the job he asked if I had any other issues.

The technician showed up during the window that was scheduled. I explained the issue and he went right to work. The repair was done in about an hour and the tech called me down to Explain what he had down and to alert me of any other items I may potentially need to have looked at.

Fast and efficient In dealing with my issue. Thank you for great service. I am glad to have this protection. My real estate agent paid for this for us. We just bought this house and you never know what can happen.

Even with COVID 19 causes delays in service. I was kept informed on my request and given another option. The service person who responded called ahead of arrival, was professional and knowledgeable. The whole process was very professional and I will definitely be renewing my warranty.

Customer service was very clear and explained well all my options. Very polite and he seemed to know his job very well. After the phone conversation and all the details include giving me my policy number I felt very good about the policy that I have for my home.

I called Choice and they dispatched a great repairman. He immediately identified the problem and fixed it. He is coming back to further install a new thermostat. He was very knowledgeable. I have recommended Choice to my sister and my nephew. They are both soon to become members of Choice Warranty.

Thank you so much for responding to my inquiry. Not only was the Rep very informative he saved me a lot of money. Thanks so much. I was referred by my brother. Previously had American Home Shield. Not anymore...

The technician was very polite and respectful. The first thing I noticed and was happy is that he had on mask. He thoroughly examined and fixed my reported issues. He will have to come back to install a part. Overall, I was impressed with the work and repairs provided.

I have had Choice for a year now with great service no issues up until my washer need repair. The tech suggested it be replaced. Choice did not agree and requested a second opinion which took them an additional month to get. After calling a million times the issue was finally resolved and they issued $343 for a new dyer which of course doesn't cover the entire cost, and will take another 30 days. So long story short I had to go 2 months with no dyer.

Water heater needed replaced. You would not cover it. Your salesman Luke ** outright lied to me. I bought 2 six year warranties. What a ripoff. My claim number is **. My contract number is **. I had your plumber install a new one on March 2. I feel your salesman committed fraud and I plan to file a complaint with the Fl. Attorney General.

We had an issue with the power going out on our refrigerator and coffee maker. We had to keep tripping a GFCI breaker on a different wall in the kitchen. The technician and his assistants that came to our house were friendly, professional, diligent, thorough and efficient. They checked several possible causes and were able to determine that the GFCI outlet was faulty and they replaced it. Everything works fine now. That's the way it's supposed to be.

List of possible repairs is comprehensive. Looking forward to the service. Excellent discounts. Offered helpful suggestions and comments on possible repairs. Very accommodating service representatives. I will begin using the service next month. Thank you very much. The service comes very highly recommended. Please feel free to share my comments with any future customers.

Due to economical issues, I had to let contract lapse almost a year ago. So happy to be able to come back and be welcomed with open arms. And was able to begin a new contract without having to pay all the back payments.

The furnace company was great. Friendly, informative and very responsive. Choice denied my claim and weren’t very much help at all. The furnace company worked with me to ensure my needs were still met. I may never use choice again but I most definitely will call CROWN TEMPERATURE back.

My first experience with a claim with Choice Home Warranty was great. The claim was processed quickly and it only took me a few hours to get a call from a contractor who came out the next day. The contractor was very professional and fixed our issue quickly.

The tech was great. He was very knowledgeable and was on time for our appointment. Thanks for your assistance in fixing our washing machine. We had another problem with the washer and he fixed that part also. Cleaned up after the work was completed.

One of the issues with our dishwasher is that the lower gasket seal has come loose. We have never abused our dishwasher and it has never been subjected to abnormal use. But I have to appeal the decision that it is not covered due to abnormal wear, which is neither true nor can be substantiated. I’m not sure we want to continue paying for a service that denies claims that should be covered under our contract. If Choice Home Warranty responds with “not covered due to abnormal wear,” when it is normal wear, we would never be satisfied.

Hector from Sharp Electric was on time, very efficient and courteous, very helpful and patient in answering questions. Follow up call from Choice within 3 hours to assure me that more work needed will be completed to my satisfaction. Well Done!

Our furnace did not come on one cold morning so I put in a claim through Choice Home Warranty. Since it was a Saturday, I knew, from past experience, the earliest we would see someone would be Monday. I then got an email saying no one had taken our job and if we wanted to hire our own technician and he was willing to jump through a bunch of hoops, they would reimburse us. I did not. The next day I was informed someone had taken the job (he was excellent) but then received another email telling us the same company would be coming the day after that to fix the same problem. I called to let them know it was all fixed, and 10 minutes after that got another notice the guy was still coming. He did not show, thankfully for him. Very unorganized process.

Smith Mechanics did a professional and courteous job. Jack ** and his helper were first rate, knowledgeable and courteous. I was pleased. Use them any time you can. Very pleased with their service. JD **

Only complaint had to wait a little longer for Choice to find a technician to come out. When technician came he knew exactly what the problem was and fixed it. Overall, great experience was great. I would recommend again. Thank you.

I was very happy with the technician. He replaced the Freon which was low. My only concern was there was no check on my system to find out if there was a leak, that would have been the complete check on my AC.

Everyone from call center to repairman were quick in getting my problem solved. They were on time and very professional. Returned and replaced my disposal in no time. We are very satisfied. This is a 5 star company taking care of your home when needed. Well worth the monthly cost for peace of mind.

I have been a member for a number of years and have always gotten good service. My hot water heater went out last year and I was told the holding tank was not covered. Had to pay a plumber to put in new hot water heater. When I talked to the representative yesterday, they told me the coverages of many things had changed and I understood that the hot water tank was included this year. Got my contract and found out that it was not. Really disappointed me. For the most part Choice Home Warranty has been a good choice, in fact so good I had one of my friends contract with you.

Entered our claim at 7am- received an email that a technician had been assigned and would be at our home between 11-3 - job was complete by 3pm same day!! The technician even contacted Choice Home to get the work approved during that time! Awesome!

Clear Flow Water Solutions has been to my house several times for pinhole leaks in copper pipes. No matter where the leaks... above ceilings or in the crawl space... they have quickly made the repairs. I hope CHW will ONLY send Clear Flow for plumbing repairs.

Choice during this pandemic getting me appointment to fix my refrigerator was fast. I am still waiting for the technician to schedule this appointment. I do have faith that this will fix in next few days. This warranty has been the best investment that I have made so far.

UPDATED 3/6/2021: I’ve only been with CHW for a few months and this is my first claim. Everything went well. The technicians were friendly and knowledgeable about their job/ service. Very satisfied customer. I recommend my daughters andI will recommend this company to others. Thanks CHW.

My experience was flawless. Choice scheduled my appointment timely, and the technician showed up on time, calling me in advance. Luke was personable and pleasant. He repaired my garage door quickly and efficiently. He also informed me of my warranty.

Pretty happy with my warranty. Got what I paid into out of it over the 3 years I had it. Had some major and some minor repairs. Sometimes it was difficult to find a service in area. But basically happy.

Talked to Richard ** yesterday. He was supposed to call back at 4:30 yesterday, did not receive call back. Called today. Spoke with Sam **, he was wonderful, really made us feel he cared. We will always call him. You are lucky to have him as an employee. Great customer service.

The maintenance technician was very knowledgeable and professional and good sense of humor and polite. The waiting time was a couple of days. It wasn't emergency, but if it was it too long to wait for a technician. Over all l had a good experience. I would recommend you guys to a friend.

I filed a claim online with CHW and seconds after I submitted the claim the electrician called me to make an appt before I even retrieve CHW acknowledgment of my request. I was very surprised and expected delay time due to heavy volume related to Cov-19. The contractor offered great customer service as well.

My experience was easy with low stress. The salesperson Karter was very knowledgeable about the product and explained the details very well. He was also very friendly and polite. I got a great deal and I look forward to using the services provided.

Mr. Adam ** was very helpful and explained my warranty in great detail of what all I would get in the warranty. He made me feel right at home and I am glad to be on board. I will definitely tell others about this home warranty.

I dealt with Don **. He was fabulous, candid & helpful. He was polite, not necessarily pushy & aggressive wanting to sell the warranty attitude. I was impressed by his compassionate attitude. I usually NEVER sign up with the first caller. In this case he turned out to be too good.

The repairmen were polite and neat. They had to order a part which came in timely. My only complaint is they are so busy it will still be 8 days to come back and put the part in. It would be a five star rating if the wait was not so long.

Because we live on a rural area there were no repair shops under contract with Choice. We used the reimbursement option which went pretty smoothly. The only snafu was that initial settlement offer was low. We were able to get that taken care of with a couple phone calls and the provision on more information.

Good customer service but when I paid the $85, I did not receive a receipt. I was a little concerned. Otherwise, he was kind and efficient when he was servicing my stove. I didn’t get his name but he was professional and did all he could to repair the stove top before he finally said he would try to find the part if not, he would let the company know. I still have not received the receipt for the 85 dollars.

When I called to file a claim, the service was prompt and fast. I didn’t have to wait for a service specialist. They took care of my needs. I’m glad I’m insured through Home Choice Warranty. I would recommend their service. You will be pleased.

My washer would make screaming sounds and banging sounds when it would go into spin cycle. It would also walk across my washroom. The service man Gary was very informative and polite. He fixed the problem in minutes. Very glad to have my washer working like brand new!

Washer is making loud noses when in spin cycle. Repairman come out. Told me the drum and gears are breaking down and will need to be replaced. Then I got the email from CHM that states no repairs are needed at this time???? WHAT!!!! The washer is breaking and just because it is working for now, it won't work for long and it should be fixed before it is totally broken.... Very upset with the outcome of my claim... I sent 75.00 for a repair man to stand at my washer and listen to it go into spin cycle to hear the noise. Not one tool was put on the washer, he was here less than 15 min.

I am being charge by the company that came to repair the unit $285. Why did he get permission to repair the unit and you then you deny my claim. Something is wrong here. I don’t feel I should pay and I am not paying.

My inside sales person was with Archie ** on morning of 3/2/2021. He proceeded to informs me of Choice Home Warranty (CHW) and was effective enough for me to sign up during our initial conversation. One outstanding reason why I signed up was that under my Total Plan coverage, CHW will cover up to $3000.00 for each line item either for repair or replacement. Just sign in with your program and therefore I have no service comments. However, I have not received my contract via email and when will I receive my hard copy contract. Thanking you in advance for both request.

Had problem with my Samsung washing machine. Had maintenance company come out 3 times to correct problem and still did not correct the situation. I am very pleased with with the decision in getting a new company to solve my problem. Thank you so much.

Pleased with call and way men talked to me. I have hearing trouble. He slowed down for me to hear. At age 73 I'm slow and have a hard time with writing and hearing. Thank you for the way you try to get me help with my house.

I just think if they come out to look at a problem at a house, they should solve the problem the same day, not go back and see if Choice Home Warranty is going to pay for the repair, so how much longer is it going to take to get the problem fixed????

The locksmith was communicative prior to the appointment, confirming appt time a few hours prior to the appt. He was on time, and as he worked, he noted there were missing strike plates in the doorframe, which was not secure. He added them during his visit for a small additional charge and I am grateful for his noticing that, as well as telling me he installed them with long screws to provide the most security possible for me. He was professional, polite, and done in an hour. I would recommend him 100%.

The technician arrived and began work on the machine. He only took a little over an hour. I would definitely have this company to come again to repair my machine. I would want to get Four Needs Appliance (Alan **) to repair my appliance again. The owner or manager was diligent in getting me serviced quickly. This is a first rate company. Thank-you Choice for securing this company. Great choice. Kathryn **

He was very educated on his product and offered different plans at different price points. Also very patient with me. I hope to never have to use it but am very grateful for the protection on our older home.

I have always had very good experience with Choice, either it's for filing a claim or to add a new service. I think they are reasonably priced for the services they offer. I would highly recommend Choice to others. We have used Choice for about 2 years now.***

I called two days in a row. Was told it was exceptionally long line on the phone and leave my number and I would get a call back. I did not get a callback from either call. I then went on the website to try to do it online and although I had received my policy number from Choice. It said it was not the right policy number and I was unable to place the claim.

I have been a long time customer and very upset my request was denied. I have been denied more than resolution. You have increased the monthly payments - tech visit $60. It is better I save the monthly payments and the $60 and do it on my own.

The tech was very pleasant in his demeanor and was prompt in his arrival at the appointed time. He expeditiously found the source of the problem that resulted in my air conditioning not working. He facilitated the repair with the warranty company in a timely manner and the house cooled down nicely.

My experience was very good once I actually was able to speak to your representative. He was very nice, was not condescending and he resolved the issue. I am waiting now for the next email to complete the transaction but I am sure it will be handled according to his resolution.

I would recommend Choice Home Warranty. The Team of two were very knowledgeable and timely in explaining their findings and acted very Professionally. They acted as if my concerns and questions were important and time was given to ensure quality and care for my overall satisfaction.

Electrician was on time, friendly and knowledgeable. Initially they were scheduled to come out on 5 days, I called them and discussed the situation, and they were able to accommodate, and moved the date up for service. Gave feedback regarding the issue we were having and provided us with good tips that could help in the future.

If it was not for Aimee **, I wouldn’t stay with Choice Warranty. She is my only advocate. Dealing with the claims department is always a hassle. They find every way to deny or pay the minimal amount for a claim. They bend and twist their language to benefit the company over the customer. Dealing with Yvette from claims is like dealing with a robot. There is no attempt to be human or to personalize the experience. It is clear she doesn’t like dealing with customers. When filing a claim with Choice Warranty it is going to be a headache and stressful. Even more frustrating is I have recommended Choice Warranty to friends, family, on Next Door app and on Facebook. The only thing saving Choice Warranty is Aimee.

I set up the service call on Saturday night and by Monday afternoon the technicians were at the house. It took about 2 hours to find and fix the issue with our water heater. We saved so much money going through Choice than we would have if we paid out-of-pocket. Really pleased with the service!

The plumber that arrived was early which was great. He seemed knowledgeable and efficient. The only concern was that he did not have all the equipment needed for what could have been a quick and fairly simple task. I would recommend this company in the future.

We had a home warranty from a competitor for several years. Found that the cost kept rising each year, even when we DIDN'T have a claim during the year. Checked with Choice because I had seen that they were constantly highly rated in the home warranty business. Not only did they offer a MUCH better price, but I was able to lock-in that price for 5 years and get a 6th year free! You always hope you won't need to use the warranty, but I'm confident in the results I'll get with Choice, if/when I do need to make a service claim.

The tech that came out was amazing. He showed up early for our appointment and was gave me a lot of information in regards to the problem/solution. He made me feel confident that he was getting the job done accurately.

My gas furnace stopped early AM Sunday. CHW made arrangements for a tech. visit ASAP. He discovered a critical part had to be replaced. CHW approved, tech procured part, tech returned & installed part, furnace ran normal again, all on the same day. Amazing Service.

Very few times in my life have I been Impressed to the point of Speechless. I need to let you know a Technician by the name of Aaron **, came to my house to complete a service call that we made in regards to our Pool after the freeze. I was so impress with his Professionalism. He was courteous and kind. From the minute he arrived until the service call was complete he was beyond Amazing. I was so blessed that he came and complete the call. I believe this kind of Professionalism needs to be recognized and I pray he is rewarded. So if you get a chance, Please Thank him as I already did but Wow!! Exceptional service and Professionalism like I have never experienced before. Thank you for an Opportunity to express my Gratitude for this Amazing person. Sincerely Melissa **

It took over 48 hours to get a service appointment. This is unacceptable. This was the 2nd time I had to wait like this. Your reimbursement rate sucks, no one I talked to would accept it and I will not make up the d.

It was a good experience with the plumbing company. They fix the problem immediately and accurately. I would recommend Home Choice Warranty for the homeowners for peace of mind. It saves time and money. There was no hot water on my shower and after calling choice home warranty the problem was solved.

Choice has served my home very well. The older I get the more I appreciate this kind of coverage. Our home is 20 years old, well maintained and Choice has help in this effort. In the last three years we have had three events that Choice has managed for up. All but one has been a great experience and Choice is helping to correct this one.

The response from the support team was very good but the supplier do not demonstrate flexibility on working weekends. People have work responsibilities and need suppliers to work on weekends. I would encourage Choice to find suppliers that can work on weekends.

He was polite, on time, competent, explained everything to me, clear on next steps... What more could you ask !?!? Great experience all around! I will highly recommend CHW and my technician. He provide confidence that my appliance will be in working order soon.

The technician you sent to repair my garbage disposal was very efficient and ended up having to replace my broken disposal. He did the job well and left everything clean and tidy. He also called to schedule my appointment and arrived when he said he would be there. I was very pleased with the whole experience.

Tech was knowledgeable, professional and safety conscious. He was very courteous and respectful of our property and hygienic. He ordered the parts we needed in the spot and scheduled the follow up spot to replace the panel on our fridge. I would definitely recommend him.

I called CHW on a Saturday when my garage door opener failed to open. I would provide it with a claim number and within 4 hours a tech called me and came to my house to look at my opener. He diagnosed it and put in a request for a replacement. On Sunday morning the tech called me and said that my claim had been approved and that he could install my garage door opener that day. The standard replacement was very basic and so for security reasons I paid extra to for an upgrade opener. I am very pleased overall with how quickly my garage door opener claim was resolved. This was my first time using my Choice Home Warranty.

David ** with Fix It did this work for me. He was very accommodating and as I was going to be moving, he got the parts he needed quickly and got the job done before he had thought he could! Very efficient and professional! I would strongly recommend him!

I completed online request to have a technician look at my air/heating system. Technician was assigned, rescheduled and came 2 days early. He assessed the problem, notified Choice of needed repairs. Choice authorized parts to be ordered within 24 hours. Currently waiting for part to arrive. Awesome job Choice Warranty. Thank you. Hb

Original appointment was delayed for days due to the extreme weather conditions. The assigned repairman called and came to begin the repair earlier than expected - on his own initiative. He was very knowledgeable and explained each step and problem and the necessity of having to find and install several parts on an older machine, if they could be found. I was pleased with your judgment of offering cash (purchase price less depreciation). While I would've Loved a new machine installed, I am very satisfied with the honesty and ability of the repair effort and outcome toward replacement.

After I called for my n e-mail stating that you could not find a rep in my area. I waited for a week or so then got a call from RH Home Services in Loch Haven. He scheduled me for Tuesday about noon. I did not hear from him all that day. Wed my doorbell rang and it was him. He thought he had called me on Tues but he did not. He was very personable and interested in my problem. He could not find any trouble with my DW and said to call if the problem happened again. Then he left.

So very professional and patient. Never rushed me and made sure that I got all the discounts that were available. Ms ** is very knowledgeable about the service she is selling. Very pleased with the choice I made Thanks Ms **.

The plumber that came out was friendly, professional and did a good job. It took quite a few days to get someone out but it was during the snowstorm. The email system through Choice is very easy to use and you get feedback quickly. I'm finished with this review.

Service was fast and friendly, my salesperson was professional and courteous, she handle two of my properties and was great each time. I was informed about a referral discount that I was totally unaware of at the time. I have successfully referred another client and hope they have the wonderful experience that I just shared.

Technician was very helpful and answered all my questions. Technician was on time and very respectful. He called me to let me know he was 15 minutes away. He was a very thorough knowledge of my system. He said it was better to be sure that my system had no other issues.

We asked Degree Air conditioning and Heating to do a routine spring service as they have every spring and fall. When they found some problems and I called Choice Home Warranty to see if these repairs were a covered repairs and they said yes and I asked that Degree be the service that does the work and was told yes and then was contacted by another company which I called and canceled and they said they would cancel as well.

The technician that came to our house to both diagnose and later repair was very professional. Today, for the repair, we talked a bit about replacement possibilities and he provided information we'll definitely take into consideration. He even took care of the water line that wasn't tightened as it should have been.

The repairman was efficient and fixed my washer on the spot. I was very please with his service. I am very please with Choice warranty service. Thanks so much for your service. I will recommend Choice Warranty to my family and friends.

I have been very happy with Home Choice Warranty. They always answer the phone very quickly and are also friendly and helpful. They also have been fair with all my claims up to this date. I recommend them to anyone who owns a home. You just never know when something will happen and they give you a peace of mind that it will be taken care of. Thanks Home Choice Warranty.

Heat would not come on, and it was very cold in Texas, called on a Monday Tech was there the next day and fixed the problem, warm again! Tech was very professional and thorough. I would recommend this service for prompt repair.

The person that helped to set up a new policy was professional and very informative. In all it was good experience. Everything listed that will be covered gives a sense of comfort knowing it will be fixed when problem arises. I'm disabled and have a limited income.

Our claim was denied due to a miscommunication with the tech. A case manager has not yet been assigned and we are currently without hot water. This should have been a great experience and it’s turning into a nightmare. All that was required is a fuse. I can’t begin to express how disappointed and frustrated we are with this first-time experience. We had heard so many good things about your services but now are second guessing if we made a big mistake by choosing you. Please help ASAP... We have children in the house. Thank you.

Choice Home Warranty has been like a comfortable blanket around us. This service will take care of almost all of the normal headaches in life. For a one time deductible of $45. They send a technician to diagnose the problem and if it can be fixed, or needs to be replaced. $45 fixes it. Or Choice sends a check for the value of your used water heater, stove, washer or dryer, plumbing etc. Way to go Choice!!

When I first noticed my refrigerator wasn't working call in about 2 a.m. Nobody would answer the phone so I had to wait till the following day which was Sunday and I'm still on standby. Haven't heard from repairman as of yet

I had Choice for 3 years! What is advertised on all media is absolutely not what is really the conditions...that are used By Choice to avoid payments. Once a claim is made.... that is when one realizes one has bought into really a no warranty policy. My air conditioner claim was the most stressful and frustrating thing I had experienced ever. Every excuse was used to not pay....plus The exact same person with Choice always told me he was the final word no matter how many times or who else I tried to talk to. He actually laughed at me and was extremely rude.

I had an appointment this morning for 8:00am and the plumber didn’t show up or called. I called him and he told me he was changing out a hot water heater for a customer. I am truly disappointed in Choice Home selection of people for their company.

The technician was good. Your response and not honoring the agreement is not good. On Friday the tech submitted and you responded saying fixtures were not covered. I renewed my coverage on 2/19/21 and downloaded the coverage and yes, it is. So either read my coverage or refund my payment please. Very unhappy and have heard from others this is how you all operate. Have had good experiences so far, this was not a good one. Sent response and waiting for you all to respond.

I have issues with when I report something and they take several days sometimes a week to get someone out to my house. When I call someone else out they do not want to cover the charges is the work is done even if it is an emergency. I was without heat for several months during the coldest part of the year and they sent out a company that did not know what they were doing.

CHW offered me a replacement for my cookstove needing repair. I haven’t received the check yet but so far I’m very pleased with CHW. I hope response time is speedy which will determine my satisfaction. This is my first experience with CHW and I’m deciding between CHW and AHS.

I started on my current house with Choice in 2018. They have been fantastic. I always get a repairperson in their allotted time frame; repair people are always timely, courteous, knowledgeable in their field and take the time to explain what they had to fix.

Website did not allow me to make a claim. Had to call in to make a claim. Had issues with pool pump not working and leaking and shut off the power in the fuse box. Rep was outstanding, polite and fast.

CHW was quick to schedule a technician when we had problems with our well. We purchased this optional coverage and they approved the repair quickly and the technician repaired it the day they came out. Thank you CHW. We need some additional things for the well, but we are assured that CHW will get it approved quickly and the repair scheduled.

Waited 3 hours and no call back. I needed to ask a question of a claims person. That is the problem. My past experience they wanted me to get a service person myself. So I want to do this now because mountain wells need a Local tech who knows the well and the area.

Had an easy and great experience. Called to make a claim. They set my appointment for the next day. Great experience with the technician. He called before the appointment and asked to come early which was great. Fixed our issues in timely manner.

Appreciate the excellent website. All questions and concerns were clearly addressed. Looking forward to excellent service if needed. No issues. No concerns. No unanswered questions. Contract is very clear. Appreciate one month free service and competitive rates. Service fee is a little higher than advertised.

Great response time, good service with the issues I've had. Have had a couple of calls and every time the issue has been resolved. All service people have been professional, following covid rules and very respectful when they come in.

Initially I was assigned a company that pushed my appointment to a week later without letting me know. Then did not show or communicate why. I asked for a new company and the technician that came out was prompt, respectful, professional and knew what he was doing. He ordered the parts and will be coming back out to complete the job.

We recently joined Choice Home Warranty services. We had a good overall experience of submitting a request, getting technician assigned, customer service, etc. The experience was pleasant and effort seem less. Assigned technician also seemed helpful and interested in resolving the issue quickly. Thanks.

Our air conditioner/heater gave out either Thursday 2/25 or Friday 2/26. I went to turn on my air conditioner on Saturday and it would not come on. We check the fuses and batteries in the thermostat and nothing; no blower. Just nothing.

Paid the person sent to me by Choice warranty. He then informed me that duct needed to be repaired and he billed me 242.00 for repair. I took a 5 year plan from choice warranty and my mother took one for her property separately. I submitted the bill to choice warranty and was told it wasn't covered under my plan. I took this coverage to protect my appliances and felt that choice warranty should have covered this problem.

The few times I have called to have things served, it was a waste of time. My “total care warranty” didn’t cover much. Waste of money! What is the point of having coverage if it doesn’t cover anything???. I needed a a hot water replaced and it covered NOTHING! My garage door was having issues and, again, my total care warranty didn’t cover it. I will not be renewing my coverage with Choice.

It's a good policy for appliances, but you need to read contract details carefully about maintenance requirements, exclusions (there are more than you could imagine), and what they consider 'designer appliances' that they don't cover. Some are legit, but others like 'Jenn-Air' are really questionable. This designer exclusion also has a very concerning ETC on that clause.

In August 2020, Choice Warranty was called upon by contract to replace a combination gas & air conditioner unit that was broken on the roof of my home. To my knowledge, the work was completed to the satisfaction of the assigned contractor. However, in October 2020, when I attempted several times to use the gas heat, cold air was all that was coming from the vents on the second floor from which the gas heat usually emanated. I continuously used my electric heat which comes from a basement furnace.

I was very happy with the service that was done, thanks for Max service, he was very courteous and very professional, he can work for me anytime, knew his job, took the time to explain everything to me and I am thankful.

Our tech was so friendly figured out the problem quickly, he was very helpful. Would recommend him and Choice to everyone. Thanks so much for getting someone out so quickly. Called one day and our tech came the next day. Now to see how long it takes to fix the problem. Tech had to submit what the problem was and to let the company approve and get the parts.

Filling out the application was very easy and affordable. It was something that I have been looking into. I am glad that I found this. Easy and affordable are two things that make sense to everyone that have homes to protect. This has given me peace of mind.

I needed a air conditioning man a plumber and an electrician. All of my appointments were set up within 24 hours and my first appointment went extremely well. Problem was fixed. Co-pay was paid and everything was covered under my policy like Choice said it would be.

You were supposed to get back to us about the money for the new dishwasher, the cheapest one is $429, & you want to give us 230?? There is something wrong, do you agree??? Right now I am very disappointed with Choice Home Warranty, Please call Raymond or Elizabeth ** @ ** as soon as possible.

Matt of Askin for Air is great! This was the 3rd time he was sent to my house to work on my ac/ heater. He is always friendly and professional. He takes the time to make sure the job is done right and explains what is wrong and what he is doing and what is needed to fix the problem.

Moonstar Technicians were friendly and prompt. They contacted me shortly after filing my request with Choice Warranty. They maintained consistent contact with me and reviewed the exact cause of the issue with my fridge. The issue with my fridge was resolved quickly. Highly recommended!

I was very impressed with the repair guy that fixed my dryer and the company he was with. CHW responded promptly when I called and informed me of any changes. There was a change but it was resolved quickly. Thank you.

The electric work that needed to be done. I was told it is old and the electric was overload so that is why it broke. I will be replacing it soon. The service person that came out explain everything to me, so I understand what had happened.

Both our experiences with Choice home warranty have been terrible. In both cases we spent the deductible and both the “plumber” and ‘electrician” arrived without tools or a clue what to do. They did NOTHING in both cases. The plumber flushed the toilet and said everything was fine and left. The electrician said it wasn’t covered under warranty but he could do it for 250 if I paid up front. Of course he had no tools. He wanted it all up front and I said no way I’d give him 100 for parts. That money is in the wind. He’s rescheduled for parts out of stock, church commitments, too busy blah blah blah. Basically a giant scammer. What really infuriated me was that I found several references online where people had already complained to Choice about him!! How could they keep referring him??? Time to call a lawyer and I can’t wait for Monday morning.

I was contacted by my assigned case manager regarding the replacement of a washing machine. The individual was a terrible representative for your company. (Yuselin **). I asked to escalate the call to a supervisor and she did not call me back or even send an email to let me know the status of my request... 12 days later after I finally went online to state my dissatisfaction I received a call from someone who took care of the same issue in less than 10 minutes. I hope someone addresses this with the first case manager. Thank you.

An 18 year old water heater, several years past the life expectancy of any water heater and all that was offered was to replace some parts instead of full replacement. Very disappointed. I can only assume that a replacement wasn't given because the cost was more than our contribution in the two years we have been with your company.

The scheduling of my appointment was timely and the technician was super nice and responsive. He notified me when he was working the appointment he had scheduled just prior to mine and notified me when he was en route to my home!

Completed online claim was easy. I was sent email next day that contract repair would contact me. I had appt next day. Ed came and diagnose blown fuse and even helped me install new thermostat. He checked with me next day to confirm everything working fine.

Our AC stopped working and had what most would consider wear and tear. Choice Home Warranty denied coverage and I’m on the hook for the entire price of a new AC unit. I signed up specifically because they covered AC/Heater per their policy. I’m beginning to question why I signed up.

I have been with Choice Home Warranty for 5 years now. This year 2021 I had a few issues around the house. My washer and dryer fail on me. I got a reimbursement for my washer, bought a new one. My dryer was fixed. Then my master bedroom shower was leaking. A technician came over and fixed it. What a relieved! I am very pleased with them.

Did a great job. Would recommend to a friend. Very helpful, work was clean and fast. Explained everything in great detail. Will use any for another job around the house. Thank you for a job well done. Couldn't ask for anything better.

I always appreciate the prompt and reliable service no matter what goes wrong in my home! I have a very demanding job and not only is Choice Home Warranty a blessing when in comes to a broken dishwasher or furnace, but it also saves me the time and effort to find skilled technicians and make the appointments.

As soon as claiming my issue they responded faster what I excepted. Fix my heater within a few days. Their technician is very professional and explain what's wrong with our heater and staying for 10min to check if it's working right. I recommend Choice Home Warranty for my friends and family.

Since I first subscribed to Choice Warranty, I have needed to use them 3 times: The 1st time - washer drum noise. technician identified worn out drum springs/dampers. He ordered them and installed - fixed! The 2nd time - AC duct leaks - the first time the company sent out a techician, they wanted to sell me a whole new duct system. But after explaining to Choice that I just wanted the more recent leaks in the existing ductwork, sealed, the same company sent another technician who claimed to seal all the ducts with mastic. Showed me pictures of ducts but never tested my ductwork for leaks after work. I'll just have to wait and see if my garage and attic get hot or cold depending on which mode I select to use on the AC. Jury is still out on this.

The technician came in and after listening to my problem, he went straight to work and fixed the issue. He was very friendly, polite, skilled, and followed Covid protocols to the tee. I would recommend them and also use them again, should trouble arise.

When I needed a plumber for a leak in my bathroom and kitchen. I submitted a claim on line and got an response right away. Someone called same day that Friday. The service was set up for Monday. I am very pleased with this service. I would recommend them to everyone. Everyone is so nice and professional.

Excellent sales service. Saved a lot of money with the discounts they gave me. Always used AHS for the past 10 years and was very satisfied with them but they have gotten very expensive and the cost/benefit was just not there for me any longer. Now we will see how Choice Home Warranty does. I'm hopeful they will do just as good if not better than AHS. Will keep you posted.

I submitted my claim February 25th and received an email of receipt within 5 minutes. Appointment and scheduled company info was emailed within 2 hours for February 26. The technician confirmed the appointment and arrived as scheduled. Professional and friendly. Total Plumbing representative James awesome customer service. Highly recommended.

Our oven is losing time no matter how many times reset. This could be all the electronics. I tried to give the rep who took my complaint as much as possible but the rep did not want the model or serial to assist the technician as to when he would come with part.

Choice Home Warranty responded immediately with a company, Just Cooling, to repair the HVAC on one unit of my duplex in sugar Hill, Georgia. I live in Los Angeles, California, and Choice made it extremely easy to arrange the repair long distance. The technician arrived within the time frame indicated, and completed the repairs within 30 mins. The technician was very polite and professional.

I love the service Choice Home Warranty always provides. Quick and efficient! Their follow up is insanely good! Within minutes I received a response to an inquiry I had. Thank you so very much!! I will keep your services for as long as I can!!

We signed up for Choice Home warranty yesterday; the agent, Jordan, was helpful and knowledgeable, the company has a good reputation, too, the fee is competitive, it was time for us to take advantage of this comprehensive coverage, there is a 30 day waiting period for coverage to start.

My appointment was between 11&3. I took off work to be there.. He never showed .. Until 6:15 P.M. and his daughter with him.. I didn't mind that, but he did look and did his work, but after he left a couple of days later, it is still doing the same thing it did before. I do not recommend him again.. especially since he was so LATE!!! He was professional though.. I think but the job is not complete or I don't think it is anyway because the thermostat is doing the same thing it did before. Of course I had to pay him but I think I should get my money back especially since I waited on him all day, and missed a day's work because of him.. I could have gone to work if I had known he wasn't going to come until 6:15 P.M. and the thermostat still doesn't work right. Thanks, Diane.

Fast callback. Claim filed quickly. Agent on phone was friendly and easy to talk with. He seemed knowledgeable and understanding with my questions and concerns. This was my second claim and so far I am very pleased with the service and the response time.

He was good. We’re just waiting for a part for him to come back and finish the job. He was very thorough. Answered all questions that we asked. He was a very nice man. He came in. He did his job. We asked questions he answered them. Told us what was wrong. Said he would order the part. We made an appointment for him to come back.

Technician was courteous and it seemed knowledgeable of his field.. Was able to answer all my questions. Can’t give any more feedback at this time, because I am hoping he can come back to fix the microwave oven after receiving the parts ordered.

Guardian plumbing solution technicians were really efficient. Not easy to have them coming during this winter storm, but they fixed my issue, gave me advices for the next storm. Greatly recommend them and will use them next time I have need of a plumber.

He was knowledgeable about each appliance and how to fix it. There has been a bit of a problem getting parts for all of the appliances. The technician has kept in contact with me and advised me where we were at.

Not happy that Choice would not cover our pipes leaking because of our TX deep freeze because we did everything to cover pipes, etc to protect them from the cold, but this weather was too much after electricity loss for days to not being able to run pool. In the past we had pool equipment replaced by American Homeshield because of a deep freeze in Katy, Tx so we thought a simpler issue would be covered this time. Very unhappy!

I submitted a claim regarding my microwave, it took 2 weeks for Choice to find a technician to even come out to my home. After countless of calls to customer service they told me that things would be escalated but when I talk to a manager nothing was escalated. After getting an appointment with the technician it took another week for the technician to come out. After paying the service fee of $75 I was told that the unit needed to be replaced. Choice gave me an offer that was not even close to what a unit would cost me to replace it. So now I’m out of the $75 service fee AND I have to add money to the offered amount. What’s the point of paying for a warranty when I get horrible service AND I have to pay more money to replace my unit?!

Kitchen faucet repair and two toilet repairs. The service provider was respectful of our home and put booties on before entering our house. He arrived on time and explained everything he was going to do. He was professional and did a great job! I would like to highly recommend this company.

Choice moved Claim fast. Even though the first company they were sending we declined because of all 1 Ratings. The second company had all 5 ratings and they were very nice, polite and checked the A.C. out and determined the Evaporator Coil needs replaced which the warranty covers part and labor we pay for Freon. Overall pleased with contractor and Choice.

Repair was completed quickly, professionaly and with care. Service personal was competent and very personable. I would use IQ Appliance repair for any of my kitchen or laundry appliances they are the best I have encountered in a lot of years here in Colorado.

There could be better coordination between Choice and their contractors. Scheduling is a problem. Once the technician arrived, he did a good job. He was professional and informative. The office personnel were very patient and professional as well. I would recommend this organization to friends.

Our technician, Ralph, was on time and professional. He took the time to explain to us the problem with our hot water heater and answered all of our questions. Guarantee’s front office staff was also professional, calling daily to confirm our appointment and when the technician was on the way. I would recommend them!

Jake was on time, professional, both technically and personally, explained our problem and promptly ordered parts (after warranty approval), and told us what and when things would be happening next. This guy really knew his stuff. We are completely satisfied!!!

Excellent job. Technician was efficient and very professional and cleaned up all the old parts. Highly recommend the company since they had to travel quite a distance to get here. This was the third plumbing company to come to repair or replace the faucet but it was worth the wait to get the faucet professionally installed.

The Certified Plumbing Agent who came to my home Christopher “Chris” was respectful professional & intelligent. He did his job very efficiently. If ever I need to have plumbing repair again I would like to request for Chris to service my plumbing issues. Thank you????

I had an appointment, 2/26/21, service tech didn't show up or call. My son is in the hospital and I didn't get to visit him due to waiting on the service tech. Very nonprofessional. If I had known I would have been at my son's bedside when he woke up.

The young man who repaired our washing machine was very knowledgeable and quickly found the cause of our machine’s leaking water and repaired that problem. Not only that, but he also successfully stopped the extreme shaking that our washer had been doing for several years. He knew exactly how to fix that and “went the extra mile” and stopped the shaking. Our washer no longer shakes and, consequently, it doesn’t make any noise, either. We were so very positively impressed by your repairman! Please give him a raise!

I advised representative of my issue with my washer. She was empathetic and provided me with a case number. She was professional and handle my call in a timely manner. I did not have to wait long at all before my call was answered.

The technician was great in every way. It is pretty sad though that the hot water tank is not covered. The home warranty is supposed to protect you against failures in your home and when the coverage only covers part of a heating system it is basically a useless coverage. I am considering canceling my contract and looking elsewhere for something that will cover my house properly.

Entirely too long to resolve a claim. You need to contract service techs to service the areas covered. Service men came from Nebraska. Checked it out and said he had to report to you, order parts and schedule installation. I’m hoping to have the range repaired next week.

This is the worst warranty company I have ever dealt with. They use horrible people to service the claim. Have only made 3 claims and two of them never even showed up for appt and never called. Had to reschedule both. Then when they couldn't find a part said they were replacing item. $248 for a $1,000 machine. Will not use them again. The only good thing the second one they sent out, fixed my problem. He also was the one who did my initial claim for another toilet.

I was very please with the representative I spoke with yesterday. He was respectful throughout the phone call. He was patient with me and answered all my question. He was thorough with each plan and made sure I understood what I was getting at each price point.

I would like to thank your employee Carter for a excellent transition from my previous warranty company AMERICAN HOME SHIELD. After 20 plus years of being a faithful client they wouldn't help me out of an situation. Thanks again Carter for being so informative and professional. Because of you I'm quite sure I'll be a faithful client for the next 20 years with CHOICE HOME WARRANTY.

The tech who came to the house was Fantastic. He did a Great job. He went above & behind to make sure the job was done right!! He gets a 10 out of 10. If I could I would give him 20 or 100 for 100 % Wonderful Job!!

We were told by another repair firm that we had a significant problem with our Air Conditioner that would cost a great deal of money to fix. Your repairman did not find this problem and pronounce the system to be in excellent condition.

The Technicians were on time and very professional. I ways complete both repairs early and I could go on with my day. I would recommend this company to family and friends based on a great experience. The previous home warranty company was awful, I only wish they repairs fireplaces.

Kayleigh was extremely helpful and knowledgeable in signing me up for a second contract. She explained in detail how I could save money, lock in at a guaranteed rate, and opt out if needed with a full refund of unused funds, and get six free months of service. She was patient and courteous and deserves special recognition.

I've been with Choice home warranty for over 2 yrs now before I had Home shield. It came with my house when we bought it. I would never recommend that company to anyone. It was a joke. I had A $75.00 pay out. First thing that went out 15 days after we bought the house was the ac system. They sent out a technician in his 70s. He said the system was low on r11. I've work on car ac systems for a while now and I asked if he was going to do a leak test. His response was, "No. They lose Freon." Well not if there's no leak they don't. He charged me $110.00 to fill it. It lasted a week. Another call to them they sent out a different technician. He tested it and said my a-coil was bad and I'd have to pay $1500.00. Well they bought out my ac for $800. Had it fixed for $200. All it was is they didn't seal the lock outs.

Extremely slow to respond, according to other plumbers I called Choice never pays for the water heater. I will hire a plumber to replace it myself. This was not caused by a power issue as the Medical Center maintained power during the Texas Storm.