Choice Home Warranty Reviews

The few times I have had to place a work order. The team has been efficient. I was able to get service on or even before the scheduled service date. The process of placing with work order was easy. A phone call to the automated line and the work order was done in less than 10 minutes.

My refrigerator & freezer is out - 5 days now. Long time! I now have to wait another 4 days to talk to a claim specialist because no one can explain why you're charging me $585 for labor. Unacceptable. I’m sure you would agree.

I would recommend to anyone. My experience so far as a new customer has been wonderful and professional and this warranty is a must-have. I have had two issues since I have gotten it and there hasn’t been any problem getting those issues resolved.

Sometimes, Choice sends vendors which are good and sometimes, they don't. The worst problem that I have with them is they don't understand the urgency of the customer. I can understand if there are no vendors but certain categories of issues, like the dripping of water leakage, which can cost a lot of money to homeowners, need to be taken very urgently. They need to try all possible ways to help customers. That way, I feel like I'm secure with what I paid for.

Filed a claim back in February, and it expired before it got replaced. Filed another claim last week same problem, but had to go the reimbursement route….Not sure how that’s going to pan out! Seems like I am doing your job! This is not my first contract with you, in fact it’s probably the fourth one, and my daughter also has a contract with you. Always had good luck before, but never filed this way.☹️

Monthly price for warranty on your appliances is great. When something break within a day of a claim they let you give you a date and time and who coming out to fix it. And the service is reasonable to you pay to have someone come out to.

We have had Choice for about 4 years and this was our third or fourth service call. All calls were for different things. Each call we made were handled professionally and very knowledgeable. We appreciate the contractors selected. They also were very knowledgeable and courteous. Thank you.

AC would not come on for the summer season. CW came and looked at it and found no connection from the Nest connection to the AC. He fixed it in a short time. Thank Goodness. Professional and Excellent customer service.

Fantastic company Kevin was my electrician and was friendly and explained everything he was doing. He also found the spot in the wall that was causing the breaker to fail. All fixed and would use him again. I would recommend this company for sure.

I had a good experience with this service call. The technician Michael was very nice and knowledgeable about my washer. This was the first call that I have made to Choice Warranty. The only negative is that they have to order parts. They won't be back until June 13. That would not be too good if my air conditioner goes out in 90+ weather in Florida.

Every claim I’ve done they sent someone right away. The technicians are professional and shows you what was wrong before repairing. I’m so glad to have this device. They have helped me save money and worry about getting estimates to repair stuff in my new home I just bought. Not a new construction but a good home to love.

The office called to arrange appointment. Technician called ahead, and arrived on time. The repair to my faucets in the master bathroom were fixed in record time, with an explanation of what was done and why. No clean up required. Very pleased with this company, would recommend to friends.

The people who are hired to service the CHW customers are not professional in that they don't come on appointment dates set. They don't call the customers to reset a new time. They waste the customers' time in that we can't sit every day all day hoping they may show up. There needs to be some specific guidelines between CHW and those that are hired for service calls. On 3 occasions they didn't show up for different claims.

Filed a claim for my Bosch Stovetop and received a reply within less than 3 minutes advising me they would be turning it over to a technician and they would be contacting me to set up an appointment to look at my stove. Just waiting to see how long it takes to have a technician contact me. Hopefully this will be one day soon since only having one burner at a time is not a way to cook.

Whenever I call for service it's always some reason I.get turned down after they get my $85. The jobs are left half done because warranty turn it down. For strange reasons my jobs never get completed under warranty. I am not satisfied with this warranty program. I think it is a rip off. I would not refer anyone to get this it is not worth your money or time.

The tech very pleasant and knowledgeable. He checked it out and showed me the problems. He explained in detail what was going on with the washer. The problem was never right. When the other tech came he replaced one thing when in fact there was several things going on.

The technicians, Phil and Isiah were very competent and nice. I will have to wait a few months to comment on the new garbage disposal to see if any problems. They arrived on time and did a good job installing the disposal.

Travis, our service technician, was friendly, reliable, professional, and prompt. Thank you for your help with our AC unit. He arrived on time and called ahead to let me know when he would be on site as requested. He quickly diagnosed the problem and fixed the unit without the need to go get parts and return for a second time.

My AC was not running. They picked up my claim but my appointment was a week out. And when it’s 80+ degrees out that’s a long wait. But they called and got in me in sooner due to a cancellation. When the technician arrived he checked the unit and within minutes my AC was up and running. Great service and friendly!!

We are very happy to have ac again! 100* and up is very difficult to get through w/o ac. Thank you to the Az Emergency repair guy for meeting our needs. I do wish we did not have to wait 1 wk for an appt. I feel this is something Choice needs to work on, Meeting the needs of the customer quicker. This is why we pay for a warranty. To have peace of mind our needs will be met quickly and efficiently.

Our refrigerator went out and it left us in a huge bind. It was difficult for CHW to find the outlet technician, but when they did he did an amazing job. He arrived quickly and was very knowledgeable and courteous. Jim ** made all the difference and represented CHW perfectly!! He made me glad that I had purchased the coverage. Great job CHW picking the right people to get the job done! JH

Mr. Josh ** did a great job fixing my problem. Yes I would recommend him to my family and friends. My problem is with Choice. I called in my report on 5-13-2022, the repairman didn't come out until 5-26-2022. Why did it take so long? Do your company have any one in this area, will it take this long the next time? This not good service from Choice. I have a five year warranty, If this the kind of service I will be getting I will cancel the warranty.

Howard was helpful and efficient. We will definitely use his services again when needed. He was here in a timely manner, addressed the problems and did the necessary work to solve the problems. He was also friendly and helpful. I We would highly recommend him!

My contractor was Simply Plumbing and they were professional from start to finish. Kept good communication and came within the time period. Even called to tell me when they were en route to my destination and was able to fix my problem in 30 mins.

Krasinski was great and professional. Did an excellent job. Would request him for any further Plumbing issues. Choice Warranty it's great. They were very quick with their response and scheduling of OnPoint Plumbing. We are very confident we made a great choice Choice Warranty.

Our technician was excellent. He arrived early, was very thorough in diagnosing the problem with our AC unit, resolved the problem, and gave good advice on how to maintain the system for more efficient operations. He was pleasant and courteous. I highly recommend Boadi Banner Controls.

The entire process for the appointment and for the offer toward my replacement washer went smoothly. The technician was great-he was knowledgeable, efficient and friendly. Choice Home Warranty has been a great company to work with and the SEARS Technician was professional yet very personable, Thank you.

The technician was here on time and found the problem quickly and was able to correct it. It required a small part which he had with him to fix the line connecting the hose. He was courteous and professional with his demeanor.

The plumbing technician from AAA Solutions was extremely professional, resourceful and knowledgeable. He had to leave to buy a part and was back promptly to complete the job. I would highly recommend to others and will request them for any future plumbing issues.

This experience with Choice Home Warranty was good. We’re waiting on a part for our freezer. Hopefully the rest of repair work will go as well. This technician did a great job of explaining what was wrong and what we needed.

Great service, but quite delayed. I had a flooding emergency, over a holiday weekend, and they were unable to get a provider out until Tuesday. Very disappointed with the timeline, but when the technician did arrive he was top-notch.. Overall communication with Choice could’ve been much better and more helpful.

Every time I've called, Choice Home Warranty has taken care of whatever I had to take care of. The long-term contract is cheaper and I've got a fixed rate every time I make a call. They take care of me. Submitting a claim to them is easy. They have my phone number and they know who is calling. The contract is there. They say, “What's the problem?” I tell them the problem, and they put it together with somebody in my area, and I get a call from them and confirmation by email. So, it's really simple. Choice is dependable and reliable. I've been signing up with them for one year, three years, and now, five years. They offered it to me, so I took it.

This is the first time ever using a home warranty. It went so smoothly that even the plumber that came out was impressed. From being able to send the request online to having an appointment was easy. The person that came out was professional and knowledgeable.

My technician was on time and professional. He called when he was on his way and when he got here. I would recommend this company to my friends and family. Definitely better than the company I used to have. I'm very happy with my decision to change companies.

Your technician was very professional and prompt. He was also very efficient. He assessed the problem and was able to fix the AC while he was here. For a bad experience, he certainly brightened our day. I would recommend him and CHW to anybody. I have experienced first class handling of each occurrence that I have filed.

I had an issue, filed a claim and had a tech next day. The issue was resolved without any issues. Great service. I’m glad I have them as my warranty company. This was my 2nd claim within a 2 week period and each time I received great service.

Filled out a claim online about our ice maker not working & leaking water. The next day I had an email with an appointment 2 days away. Service technician was very nice & easy to communicate with via text. Parts were ordered & coming back in less than a week to fix.

The technician was very professional and very kind. Would want to have him again if needed and we would recommend his services to other people. He was very prompt and was here on the time that he said he would be.

Our AC went out over memorial weekend right in the middle of a heat wave. Called on Tuesday- had a technician out here by Thursday. Technician had the problem figured out and fixed in less than 30 minutes! Thankful for our home warranty and the prompt response time! Thank you!

Satisfied. Your agents have good customer service. I did have to call back once the contract was sent to me because you guys had my wrong address down. But very satisfied the agent that I did get the change and put the proper address down.

I felt rushed! It seemed more like a scripted sales call instead of patiently going over the the coverages. I was also offered a big discount if I purchased the policy at that time, but then told I couldn't have the discount because my payment would be two days later. The rep absolutely knew that my payment would be two days later before offering the discount. Why offer something that was known prior to the offer that it wouldn't be applicable??? I told the rep that I would need a hard copy of my policy and have no confirmation of this request. I cannot properly read an electronic copy. In lieu of the above, I seriously considered canceling, and still feel that I should.

I joined Home Warranty in March 2022 and I had to put in a claim a few days ago due to my A/C. Within 30 minutes, I was approved to have it fixed. Granted, I have to cover the cost of materials that were not covered under the warranty which is over $500.00. Nevertheless, it saved me almost $3,000.00 that I didn't have to pay out of pocket. So I will not complain.

Greg ** was a delight to speak with. He was polite, knowledgeable and friendly. After years of dealing with another warranty company and not being able to understand the person on the other line, this was definitely refreshing! I will be recommending him to a friend today. Thanks again, Greg!

Young men that came were very nice & found the problem right away, ordered the part & returned within a week to replace the part! Sometimes you can’t find a company to do things in a timely manner & we were thankful for these young men & we thank you!!

Placed service call for an appliance failure. Two days later received an email indicating it was assigned to local technician. Got an appointment for next week since all technicians are busy. Waiting for technician to do appliance inspection and provide repair estimates. Expected to done much sooner but these are tough times due to covid and labor shortages.

I submitted a claim for a leaking hot water tank, they said no because I was already denied repair for the expansion tank last month. However, I had already got that fixed and paid myself and the new leak is the hot water tank itself. I have cancelled my contract and I also filing a complaint with my state's attorney general's office, office of consumer affairs. The repair was clearly documented in the repair documentation, but I guess they couldn't understand English. I have already switched to a new company. What a terrible way to treat a 100% disabled veteran.

I’m a new customer to choice warranty as in literally today, referred by my sister and I was helped by Tracy **. Very friendly, has awesome communication and great customer service. Highly recommend them even though I haven’t had to make a service call just yet! Thanks so much again. :)

Daniel was very thorough. He emailed me his information. I asked him to please not bug me to death. He did not so when I was ready I went ahead and bought my new policy and II hope it's better than the others that I've had.

Unit is ready to stop working. Had an assessment done this morning and got quotes. A/C isn’t even up to code. Would need new blower motor, condensing fan motor, evaporator coil, new heat strips, etc. t22 refrigerant per pound. I have asthma and can’t be without a/c.

Cannot reach anyone, yet funds have been drafted from my account! I have called and sent emails. Does not seem like a reliable service. If you need assistance, someone should be available to assist you. Cannot reach anyone, yet funds have been drafted from my account! I have called and sent emails. Does not seem like a reliable service. If you need assistance, someone should be available to assist you.

I so appreciate the care and consideration I have been given by Choice Home Warranty. Also for the care and respect that was given to me by the representative and supervisor that assisted me this morning. I wish everyone would take advantage of your plan.

Technician was courteous and professional. I work from home and was very busy, the technician fixed the disposal quickly with little disruption to me. He examined the disposal, explained to me what was wrong and replaced the unit all within about 15 minutes. Great job!

The claim reporting process was simple and fast. The technicians came and repaired my ice maker. They were friendly and professional. They answered all my questions and concerns. I highly recommend Choice Home Warranty and was very happy with the service company they assigned to handle my repair.

Contacted Choice Home Warranty about our dryer not drying. They set up an appointment and the process was very easy. The technician was prompt and efficient. He was professional in appearance and skillset. He had the heating element swapped out in a very short amount of time and the dryer was up and running and drying our clothes as it should. Would highly recommend.

We have had y'all for 5 years, made one claim and we had to make a claim about our ac. Not only was the customer service inconsistent they were extremely rude. I will use every platform to tell people not to use you. Y'all called and said that the info we got was wrong and y'all wanted to fix it. Have never heard back from anyone. And I have email numerous times. Worst company ever

One of my electric circuits was not working and Chris solved the problem. He will be back this week to replace the broken outlet. He and his helper arrived the day I reported it and were very curious and effective.

Everything went well, no problems; quick service and no problems with pool company or the technician that arrived at our home to fix the problem, he had the replacement with him so it was a quick fix; would use this pool company again if the need arises.

Response was quick especially since my hot water heater decided to break with no warning that something was wrong during a holiday weekend (of course it would happen then). Technician was thorough and professional. Pleased with the work that was done.

Rep answered my questions quickly. With no home inspection or a contract, I’m counting on his words as bond. I’m leaving a very bad home warranty company who comes up with every excuse in the world not to cover claims (Amazon Home Warranty). Hoping CHW will relieve my stress. Do me right please…thanks!

They came immediately, no waiting for days. Conscious about shoe covers, knowledgeable about repair and gave recommendations on temperatures for unit to work efficiently. I would refer anyone to look into using Choice Home Warranty to ensure the most cost-effective way to have repairs and system operating in their home.

Our AC broke on a Sunday and Choice had a company out on Monday and was fixed right then and there! Very impressed with the promptness the matter was handled. Everyone was very professional and caring. We are glad we chose Choice Home Warranty.

The AC guy came out, he was great. The problem was not my AC, it was the breaker for the AC. I let CHW know and they couldn't get anyone out for almost 2 weeks. I had found someone on my own because it was 100 degrees in my house and not liveable for me and my family. With that being said I was not able to get reimbursed because they didn't approve it 1st. So my family and I was suppose to miserable until I got the approval from them to get my AC fixed. I did what I had to do for my family. Because of that, I will not be getting reimbursed.

I was satisfied with the repair and the service repair company and the repairman. But you guys told me all I would have to pay upfront was $85. I had to pay $157.00 out of pocket and on top of everything I had to call 3 or 4 times wait for almost a month and half to get you guys to get someone out to my house to fix the garage door opener. I pay my monthly payments, you guys need to do a lot better or I will change to somebody else! Thank you.

The technician arrived within the scheduled timeframe. He was very courteous. I explained my problem to him and he detected the issues and fixed them in a timely manner. I definitely recommend this company to anyone that’s having electrical problems.

Water heater began leaking, draining across garage floor creating a slip hazard. Leak worsening as week progressed. Use of CHW services significantly extended repair time (about 2 weeks) which would be unacceptable had this been a catastrophic malfunction. Maybe allowing reimbursement vs. "CHW process" should repairs be of immediate need?

Michael was amazing. He is very knowledgeable and he educates as he’s working. This was our second experience with him and we feel like he’s family now. Thanks to his skills our A/C was up and running in no time.

Very pleased with the service. The tech’s worked hard even in the on and off rain. Very polite and courteous. Worked till they got the problem solved. The problem was a little tricky but they kept at it and figured it out and completed the job.

I have used multiple companies over the years for home warranty’s. Choice has set the bar. Called at 6:30PM by 11:00AM next day AC was fixed and running cold again. Was my second service call and each time has been a great experience. Way to go Choice!

Thank You Choice Home Warranty for providing quick and excellent service for my air conditioner. The tech were very polite, knowledgeable and efficient. They had it up and working within an hour and were just nice guys as well! Choice warranty made my experience five stars!! Thank You,. Lori **

The AC fan outside began screeching one evening. It sounded horrible. I got some WD40 and sprayed the fan. I waited to see if it the noise would stop. It did, then it started up again. I turned the air down so it would not run as much and called Choice. It was extremely hot out and even though it was not making any noise, it had, and that was not something it was supposed to do. I did not want to go without heat in the AZ summer.

Agent who assisted me and quoted me a price provided the best that she can provide. Customer service was able to provide the information to make a decision in purchasing the coverage. Will definitely recommend to my family and friends.

The garbage disposal wasn't working anymore. So, I made a claim to Choice Home Warranty to have it replaced and the process was great. They did it really fast.

Many times when calling for a claim I like to be assured that the problem is covered. When the technician comes for any problem tells me after checking the problem that it is not covered I get very upset not for paying $45:00 but for being told the problem is covered when I initially called. It is unfair issue and hope this is not going to happen in the coming claim **.

CHW Technician: COS e-Bros LLC - Colorado have been great so far! They actually called the day before arrival to pre-diagnose the problem so they could order the parts quicker. They have also followed up multiple times to see about earlier return visit appointments to install the parts.

I am fully satisfied. Appreciate the professionalism of the Technician and his determination to succeed. The job was tricky. But he did the needful going to home depot to look for the needed part and trying hard to make sure the new part worked. The technician was cool and unfrustrated in spite of challenges.

I made an appointment for a tech to come out and take care of removing my filter and replace it with a new one. 11-3 was the window. It’s now 4:45 pm and still no one. If this is the service that I will get I will find another company and move on. This is a joke!

I call day before yesterday to have my a c repaired. They came out today and checked it out and found the trouble. Emailed you guy. Y'all authorized then fix it so he came back out and repair it the same day. Thanks for being so prompt to have it fixed cause when I get too hot I have a hard time breathing.

I scheduled the service order for Thursday and the service tech arrived on time and completed the work order in minimal amount of time. He was fast, very nice and friendly. Would recommend this warranty company to family and friends.

Technician arrived on time. Was very curious. Took dishwasher apart. Checked heating elements. Decided needed to replace main board. Part needs to be approved by insurance and ordered. Waiting for call back. Will wait for call from Warranty company about part approval and next scheduled appointment.

It took longer than 10 days to get a provider to my house. There were other providers in my area but were not in the Choice network. It was over 90 degrees the first 4 days. There should be providers in my area to assist with things that may go wrong with my house or property.

Choice has done a better job getting me service people than the former warranty company I was with. This is a rental property and I am relieved I do not have to be there for the technicians to come and do their work. We stay on the phone with them and that is all good.

The job was accomplished quickly and professionally. I especially enjoyed the technician's politeness. I am very new to the Choice Home experience, however, my home Air Conditioner was not putting out cool air; in the process I made a request for service that was immediately responded to by the Choice company and my problem is remedy.

May 21: First hot day of the season. My AC is unresponsive. Filed claim with Choice Home Warranty. May 24: Choice assigns third party "Ken’s Heating & Cooling" for the repairs. Ken arrived and diagnosed a leak in my AC evaporator coil. He said he would have to get approval from Choice, before scheduling a second appointment for the repair. Shortly thereafter, I called Choice. Their rep said they had already spoken with Ken and that the repair was approved. I was told Ken would call to schedule the repair within 24 hrs. That call never came. May 26: Two days later, upon not hearing back from Ken, I called his office (I say “office”, my calls were always answered with the simple “hello…”). Ken informed me he was waiting on Choice to call him with an authorization, which could take several days.

Marianne was customer friendly and checked everything. She was very patient with me. She was very knowledgeable. Enjoyed talking to her. Answer all my questions. Thanked me for being a long time customer. Always got an appointed date within a timely period.

I have been with Choice Home Warranty for several years. Anytime I’ve had an issue, they are immediately on top of it and I get a call very quickly after contacting them. Their technicians that they are contracted with are always polite and helpful and efficient. I strongly recommend this service to any interested.

At this point, Choice has denied coverage on two claims, One for HVAC and One for plumbing leak. The contractors did indeed, at my additional cost, repair the problems. 5 stars for them. In my opinion a referral service like Angie's List would have been just as beneficial as Choice, at a much more affordable rate. But, the home warranty was required for a new to me, home purchase. I choose the Silver program from Choice, maybe the higher cost coverages will be considered in the future. Choice gets 2 stars

I purchased this because I bought an older home. I feel ripped off from my $600 and the $65 fee for claims. Both my claims have been denied. I need a thermostat for my failing refrigerator and they denied it. They denied replacement of a new ceiling fan. They are absolutely fraud and need to be shut down for stealing money.

I had an issue with my AC in April and it was taken care of. I scheduled my regular maintenance required by my Homeowners Assoc. And when they came they stated that they thought I had a Freon leak and it would cost $275 to repair. I told them I had a home warranty and that they would have to repair it. So the AC maintenance Co left. Choice sent another repair tech out who said there was no leak. But, I still don't have a record of a maintenance done on my AC for my Assoc.

I have been paying my monthly premiums for two years and recently had to make my first claims. I paid $85 for service call. I was in SHOCK when Choice Warranty told me my appliances needed to be REPLACED and it would be replaced "at our cost - what it would cost us to replace it, not what I can replace it (that would be retail). The contract states replacement with "similar product which may or may not reflect RETAIL". The replacement they gave me was a little over $400 THEIR COST to REPLACE my fridge/freezer and a little over $500 to replace my 24" DOUBLE WALL OVEN. Nowhere in the contract does it state that "their/our cost" would be a mere fraction of a fair replacement today. I didn't expect current retail but I did expect them to replace it, literally! Not take 30 days to mail me a written check for what they could replace my fridge & wall oven for a mere fraction for Both.

Arrived on time. Discovered problem with A/C not coming on to be a capacitor. (sp) He replaced it and it's working fine. He was able to replace it quickly and then checked to make sure it was working inside the house.

The seller agent was very polite answering all questions I had, he clearly convinced me why I should take this contract. His name is Alberto **. I have a bad experience from other home repair insurances and that is why I have chosen yours that obviously has better coverage with less monthly payment.

Responded and fixed the day I called. Excellent service. A new part has been ordered and will be installed next week. I have never had such great service from a home protection plan and I have had them all. I will highly recommend Choice Warranty to all.

I emailed Choice warranty to submit a claim on June 1st. I received an email on the morning of the 2nd informing me I had an appointment between 7:45-11:00. After canceling other appointments because this is an urgent matter I waited. No one reached out to confirm app. I decided to call company that was scheduled to come out. They informed me they rejected this job because of distance to part house but no one felt it was important enough to contact me and let me know this was canceled. Very dissatisfied with communication skills and professionalism.

Choice Warranty is a joke, my first claim, a shattered oven door, was not covered because it's not 'normal wear and tear.' I've only been with them for 2 months and paid for the year in full. I was advised I wouldn't even receive half of what I paid, if I cancel. I also referred someone to the company. Their washer couldn't be repaired and needed to be replaced. Choice offers $300 less than what it takes to replace the appliance AND it takes up to 45 days to receive the check.

My first experience filing a claim was good. It was easy to filie the claim online, the service technician responded promptly, and the issue was addressed satisfactorily. Compared to two other home warranty companies I have used for my rental properties, Choice is by far the best. There is no ambiguous language in the agreement, no stalling on appointment scheduling, and no quibbling over price. Thank you!

He did an excellent job. He analyzed what was wrong and started to fix the problem. He was very neat and concerned with water on my floor. I don’t know his name but I would recommend him. Female employee I spoke to on phone was not very good. Bad English, etc.

The Plumber was on time, professional, and friendly. He fixed the faucet quickly and showed me exactly what the issue was and how he resolved it. I appreciated the quick response because the issue required I shut the water off to my entire home.

Happy with the results and he even explained that if the problem continues again just call and the service will be put under same encounter. He explained the problem in detail and was able to get the problem taken care of in less than 2 hours.

When requesting claims the claims representative said we can't request 2 appliances with same technician on 1 visit. However, when technician arrived at my place he had 2 other Choice appliances visit with more than 1 appliance calls. Also, I have referred my neighbor and has 3 house policies with Choice and have not seen the referral discount applied to my account.

As a property management company we have many home warranties and deal with at least 3 of the companies that advertise what GREAT service they provide. BUT Choice REALLY DOES PROVIDE GREAT SERVICE! Easy to turn in a repair claim, easy to contact the vendor and the vendor they sent did a wonderful job!! VERY very happy with this warranty company!!

Technician was friendly and on time. Fixed the issue without any problem. He was also very precise and accurate about explaining the problem to me. He knew his job very well. He also made sure everything he moved was put back in its original place. Would definitely recommend him and CHW to family and friends.

Called over having no hot water and noises coming from the water heater. Due to it being a holiday they could not get anybody out here right away. The following Wednesday they had somebody out here first thing in the morning. They replaced it that afternoon with no problems. The technician was phenomenal, kind, courteous. Just couldn't have asked for a better technician. Very pleased.

I had air conditioner serviced 1 month ago. 32 days later it broke down again. Called Choice. Agent said he would try and get authorization to reopen because it was closed after initial 30 day period. He came back to the call a few minutes later with an approval. I received confirmation email. However after several days of no contact, I called back and was told it was not reopened and I would have to pay another fee to open a new case. Agent refused to listen to me or honor the agreement. Also Choice never bother to contact me to inform me that there was a change in their decision to reopen my case. Not a good way to treat your customers.

My AC units were not blowing cold air. The technician said he only received information about one of my two units. The tech checked and resolved the issue with one unit. Didn't check the other. He was friendly but the job was not completed.

He checked everything out. He came out at the date and time he was scheduled to come. He explained what was wrong and did what he had to do to take care of the problem. I would recommend him to others.

I had a ice build up. The tech Mr. ** knew exactly how to solve the problem. However there was a slight problem with the timeline I had to call to ensure that my appointment was kept. Please extend my thanks to Mr. **.

Prompt, courteous, very helpful, and knowledgeable. He knew exactly what needed repaired and fixed it in a very short time period without any delay. The only issue was waiting for 2 days without AC in 90+ degree weather. Other than that, we had no issues. They knew just what to do.

The gentleman that fixed our range was very knowledgeable, efficient and accommodating. He educated us about the type of range that we had as well as the reason to why it was broken in the first place. Fortunately for us, he was able to repair the pilot lighter same day!

I highly recommend MW Heating and Cooling. Mike helped fix both my furnace and AC and is extremely knowledgeable. I had a major issue with my furnace in the winter and I knew he would be the right person to deal with the AC issue.

My technician was great but when asked to locate the air filter, he didn't know where it was located on the model system I have. He tried to find it to no avail. I will be looking for it myself before I call the company who installed it. Other than that he was good.

I was assigned the same plumber who’d handled my previous claim a couple of years ago. I was happy about this because Harris Plumbing, a family owned and run business (dad and sons) is extremely courteous, helpful, professional, and knowledgeable. They were wonderful with the first claim and amazing with this second more serious one. Thank you Harris Plumbing and CHW for taking such good care of me.

My AC died suddenly on a Friday morning, so you can imagine my panic since it was the start of Memorial Day Weekend. Thankfully, I have Choice Home Warranty and called to start a claim. I was told it could take up to 24 hrs for a Company to accept the job and respond to me, but about 4 hrs later I got a call from a Company I had not heard of before and the Gentleman said he was on his way. I was pleasantly surprised and even more so that he was able to fix my AC without any major problems. Quintin ** with Bee Sure Cooling and Heating was the tech who did a tremendous job.

Contractor arrived ahead of time & fixed the problem without an issue. I highly recommend this gentleman. Our preset appointment was on Wednesday. As the problem was urgent I called the contractor on Tuesday and he responded later that same morning.

I did a claim report on the website but for some reason it didn't go through. I called when I hadn't heard from them and the representative checked to make sure it was not in the system and she said she would be happy to help me file the claim which she did. I got an email right away with the claim number. Thank you Choice Home Warranty.

I sent in a claim back at the beginning of April when my air conditioner went out. The tech had to get a part and I had to wait over the weekend. So I had a strenuous weekend because it was getting really hot here at that time. But in four days, the job was complete. He fixed it and he was very cordial. I've had home warranties before and it was costing me a fortune. But with Choice, I was able to pay my warranty off for the next three years and I got a really good deal on my warranty service. I'm 100% very, very happy.

You keep raising my claim amount without my knowledge. Seems like you broke the contract between us. This should be illegal. You should notify me first and let me make a decision. 2nd time doing this to me. You should be ashamed!

From the very first contact, information seemed to flow covering the majority of my questions. My emails and phone calls were addressed right away. Everything that I was told was very accurate and truthful. This was the fastest I have ever closed! I would not hesitate to use or recommend First Internet Bank!

The garage door failed to open at night on 31. I called Choice Home Warranty on 6/1 at 9A.M. & there was a technician here the same day at 4:30 pm. It was awesome to watch this young expert tackle and solve the problem. So happy I chose Choice Home Warranty! Thank you so much!!!

I was very hesitate about getting a home warranty company at first and decided to give it a shot. My first ever claim was filled within a few hours and someone was out working on my AC unit the very next day. Customer service is huge for me.

This company is really good at selling the plan, they want you to get 2-3 years all at once but the moment you signed up, they will start treating you like trash. All the phone numbers on their website are mostly scams, if you try calling them, the numbers are not in service. They force you to write a claim online and basically avoid interactions or hearing you out. I have had the water heater broken for almost a month and they still haven't been able to fix it. It seems they only hire unprofessional technicians and tell you a web of the lies week after week.

I can’t rate the experience because the electrician isn’t finished with the job. He contacted you and is waiting for a reply as to what’s next. When do you think you will get back to him. He has a schedule and so do I. Sooner I hope. I don’t have a microwave now for a week

Very easy to schedule. This is the best home warranty I have ever had. Easy to work with the agents. They replaced my washer when it could not be repaired. Very happy with the service they provided. Will recommend to others

Aside from it taking a while to get it assigned to a technician. I was very happy with Scott from Bajack Plumbing. He was professional and seemed to do a good job on both plumbing issues. For some reason Choice accidentally had Bajack come out to my residence twice. But when Scott called me yesterday to head my way, I told him it was a mistake. Choice needs to get their stuff in order. I will give them the benefit of the doubt as it was a holiday weekend. I'd rather they had sent the plumber out twice than not at all. With the state of things in the country right now, I can see how mistakes can happen

Called to possibly get a new policy for 2 properties. One: A 4-unit and was quoted several different costs. They try to talk you into a 4 or 5-year policy at lower cost and say you can cancel anytime and get a "full" refund for any unused time. I continued to let him know I just want 1 year. Then he tried to talk me into getting separate policies on each of my 4 units at a lower price - Told him NO I just want policy called the Total Plan that covers community used washer/dryer and water heater.

My pilot light went out on my water heater. About 10 pm, I was taking a later shower and the water was getting colder and colder. I checked my water heater and noticed the pilot light was out, so there was no hot water for me. I called CHW about 11 pm and I was able to get to a person after working through the not so nice automated service thing. The human on the other end set me up with a technician that came out the next day to troubleshoot my issue and now I have hot water.

His skills were very well executed. Went out of his way to address my needs. Plus to get me into the 3 year plan. Very well please. Looking forward to a good future with this company after ending my 20 years relationship with the current one.

Person I spoke today (6/1/2022) was friendly, not hard sell, listened to my concerns and questions. Gave me honest answers and helped where others did not. That made the difference in me purchasing today. The value for items covered and service fees was a great value.

Our stove and oven were having issues. We filed a claim and had a technician within our home to analyze the issue within 48 hours. One day after that, we had a cash out offer to use toward a new unit since the repair cost were too high and didn’t make sense. We were impressed!

The technician who came from Sensible Air Heating & Cooling was good however once he submitted the claim to you downhill from you. Choice Home Warranty never approves any large jobs. Only fans. Sometimes washer or maybe a dish washer. What's the use of having them when you really need them? I have not been approved for no large jobs. Hot water heater, I had to paid for it, air condition.

I appreciate the whole team in doing their job in a very timely manner and without delay. From answering the phone, making appointment and sending technician to solve the problem. Moreover appreciate the technician who called us to give us updates of the situation.

I was recommended by 3 different people to go with this company for my home warranty. Excited about starting, I was pissed when I spoke to a rude representative. I understand sales, but this guy (Nathaniel) was straight up rude & pushy. Had I not been impressed by other reviews & recommended by trusted sources, I would cancel the service.

EBL Appliances is excellent the technician has extremely professional demeanor and goes the extra mile to service the customer. I will rate my experience with this technician at 10 out of 10 and will be requesting EBL for all future repairs.

Technician arrived when they said they would, fixed the problem, and offered extra advice to help extend the life of the unit, including explanations of exactly how those steps can help. They were friendly, professional, and would recommend to others who need HVAC work.

The tech was on time and to the point. He was friendly and cleaned up the area. Follow up on resolution was prompt. We were happy with his service. I would recommend them and would be happy to have them back to the house.

Not certain I will keep home warranty coverage. Had for many years without a claim. My AC issue was not covered at all, cost me $1400. Mr Lowery from Lowery Heating & Cooling Co was a very caring and experienced mechanic who fixed the problem in one long day. Very satisfied with repair.

Overall have been pleased. Just renewed for 3rd year. Sales people were pretty pushy for this last renewal and last vendor that responded to a call didn't finish the job but reported it complete. Sometimes it takes a little too long to get an appointment, too. Hopefully, this last request will be quick since my air is out. One account rep, Debbie ** is fantastic.

Very fair company. They had my needs taken care of very quickly. My AC was being worked on 2 hours after I called Choice. I am very happy with the warranty. Thank you for such quick response. Our summer is going to be amazing with the AC fixed. Also the tech gave me a lot of information on how to take care of my AC.

Had enough respect to call when he was going to be late. Explained everything to a 73 year old woman much better than the others who didn't call. Very good service. Would highly recommend to anyone who needed ac service.

I had an issue. It was addressed Pronto. Recommend Recommend. Once you the source, put in your claim, watch how fast you get service. Price may grow but the amount you will save makes up for it again and again.

The air conditioner in my house was damaged. I filed a claim based on the promise in my contract. Your home's air conditioning is covered. 2 months ago the air conditioner was damaged and they fixed it for me but now it is damaged from the same thing and they deny my claim giving me reasons that no one could understand.

I have heard others complain about their warranty services. I have not had much of a problem with Choice and have recommended you several times. I know of three of my friends who have gotten your services after I had told them about incidents that went well with you for me.

Got an appointment within two days of calling the company number. Good start and more to come if I can get help. This past year this company helped me several times. Hoping they can do the same with AC problem. AC not working in upper floor of our home.

I have filed three claims and somebody did turn up in a reasonable amount of time.

Agent was great. Took all my info. Made me feel at ease. Wish all agents were like her. Very professional and courteous, knowledgeable and very likable. Knew what questions to ask, explained the process to me and when I would be notified when the problem would be fixed.

Richard took his time in providing the information and answering my questions. The communication between both of us was great (not like other people in your organization). He was on the ball in being able to provide details (via email), this was a great help. What Richard provided is why purchased this warranty. Please tell Richard thank you. Ken

Luis was able to handle my request and offer me the same type of coverage for a 2nd property. Wish I could've extended this one also but just giving my daughter some peace of mind in their new house. Thanks again.

Online claim request is pretty simple to start and follow the process. I'm normally able to get repairs handled quickly by one of their preferred contractors. This company has increased the maximums for claims which has helped greatly with pool issues.

Well, you're asking for a review. I filed for a service issue with my clothes dryer. I got an appointment. What happens when he shows up is the main issue. I guess I'll find out Friday to see if this program is worth it.

I started investigating companies a few weeks ago and requested that no one contact me. I would contact you when ready. OMG! As many as five calls in one day and not one single day without any calls. I've been hung up on when I ask them to take me off the lists. I do not abuse the reps, who wants to help someone who is being mean? They didn't make the rules. I thought I had phones another company and it turns out it was Choice. Before I knew it was Choice I was bullied into buying your service. I need to cancel for these reasons plus my husband went nuts. CANCEL.

Just signed up and Phil ** was very helpful in explaining everything to me. Even though never had this type of coverage before I am confident it was the right choice to get this company over others on the market.