Choice Home Warranty Reviews

The technician was excellent. We will be without heat for a week before the part comes in. That is way too long when a part could have been shipped priority. Not a good situation. I have no complaints other than the time period.

I would recommend Choice warranty to my family and friends. Provides great service. Been with them for about 2 years. Great company. Will stay with this company for years to come. The customer's service representative was knowledgeable and provided great service and I was very pleased with her. Her name was Joss.

The plumber fixed the problem the next day. I didn't have any hot water. He had a variety of parts on his truck and was very knowledgeable. He wore a mask and had shoe covers on each time he enter my home.

Ended up going with Choice after searching around. Anthony, my rep I spoke with, was able to answer all my questions and provided actual insight into the purchase I was about to make. The company appears to have a strong customer service presence. Will love to see how this relationship between business and consumer evolves!

I needed service on my dryer that was making a loud noise. The technician was on time, courteous and had my dryer working in no time. I'm extremely happy with Choice Home Warranty. Thank you very much.

After 24 hours no response to an emergency situation for my 92 year old parents. Never pay up front for additional years of service which is high on the list for their sales pitch. You are stuck and they will only give you very little of your money back. Only good if you do not need them. Had to find my own technician and only reimbursed me for 1/3 of the money I spent. No consideration for COVID situation, aging parents, or inconvenience. Never do business with this company. Only take your money and not there when you need them.

Extremely fast and courteous service! I filed the claim online and had my garage door problem solved that same day. Only paid the service fee and $50 to change the equipment. Love how reliable this company is! Will definitely keep on referring my friends and coworkers to you guys!

This was our first warranty claim with Choice Home Warranty and I have to say, I was extremely pleased with the response time of Choice Home Warranty and the company that Choice selected to assist us with our issue, A-Plus Garage Doors. I entered this claim on the computer Tuesday night and when I turned on the computer first thing Wednesday morning my case was open and I had an email from A-Plus Garage Doors with an appointment for 11:00-3:00 that afternoon. I was thrilled at the immediate response! I had a previous appointment scheduled at 12:20 that day so I called A-Plus and they set an earlier appointment to fit my schedule. Brian, the Tech. was very courteous, knowledgeable and very thorough. I am very, very pleased with the EXCELLENT care I received from both Choice Home Warranty and A-Plus Garage Doors. Thank you to both companies...

Tech was great. Friendly and informative and FAST. He had my heater fixed in an hour. I submitted a claim and saw a tech 2 days later. This company was perfect. Could not be happier. It only took three days for all the parts to come in, I have an older unit, but they covered it no questions asked.

Sign up was easy and we’ll see how it goes from there. So I just signed up and haven’t had any problems cause I have to wait 30 days to have any service done. The gentleman was very courteous and informative.

Updated on 05/22/2021: I switch to Choice from another home warranty I had for 19 years. I did this because the service changed a bit and I was not satisfied. So far, I am VERY pleased with Choice. Two issues have been resolved already! Thank you.

Professional and competent persons. Only negative thing is that I asked for the receipt and they promised me to send the receipt through email. They never sent me the receipt. They should be informed about it. Further I would be better if they wear shoe covers when they enter the house for the job. They did their job perfectly. Overall I am happy and would like to have them again if needed.

Right from the beginning the service was amazing. They have assigned Technician from Cascade Plumbing LLC. He is amazing person with expert knowledge. Understood the issue and fixing very nicely. Breyer then my builder. I would recommend to everyone. Thanks.

Tech was ok. I am not sure he sent his appraisal in after his visit which delayed the visit. He and I prefer to have him call and get approval on the phone. Save him an extra trip and gets fixed right away. I think Choice and many other companies are using the pandemic as an excuse for poor service.

Beware, they talk a good game, but don’t deliver! Called two weeks ago and my problem still isn’t fixed. Two of their techs never even showed up. Called and tried to cancel and the guy who claimed to be a resolution manager had a huge attitude. Huge mistake choosing this company.

As long as the service involved is within 100 or 200 bucks in total cost, CHW always finds a provider, authorizes them and has the service delivered without any hiccups. This is one of those good moments, I want to savor it with this good feedback and thanks.

From the time I initially reported the issue, it took a week to resolve it. Diagnosis promptly and a new thermostat scheduled to be installed 2 days later. But it was Friday so wait till Monday. Choice did not communicate with installer Monday so wait another day. 7 days without heat!!

Very much, great job honesty, on time and I love this company. I’ve enjoyed the service and would Recommend them to anyone. I love not having the stress of my appliances or working, peace of mind. Thanks so much.

Thermostat and element were out on my hot water heater. Obviously a covered item that took 4 hours and several phone calls to get approved. I am confident that if I had not called I would still be waiting. Customer service had no other information than, 'the approval section was working on it'. When I asked to speak with the approval department, customer service said they could not contact them. They sent me to the 'response team' instead. They continued to tell me they were working on it and said to just be patient and wait on the process.

CHW took good care of me with replacement fee towards a new washer today. They also helped me out with my AC when I needed repair/replacement work. I definitely recommend them to anyone. Service Appointment was timely and issue resolved. Good company - Thank you CHW!

Made a call to CHW started services in Oct/Nov with no anticipation of anything breaking down just trying to be on the safe and comfortable side, very quick response from CHW they contacted their service person. Appointment was made very timely. Service was done very professionally and yes I would recommend their services.

Choice is on the ball. You call, and they get someone out by next day. Love it. No hassles. No more worries with my appliances, and cheap enough to fix. They get the job done well! It was the best and easiest choice to make!

It was a very easy process. My customer service rep, Kevin, was very helpful and gave me the time to do my own research. He answered all my questions. I am hopeful that all future contact with Choice Home Warranty will be as pleasant.

This company is not to be trusted. It took 1 whole month to try. To get them to send someone to look at my water heater then they wanted me to pay $600 to fix it. Have never used them but have paid them every month for about a year. I do not recommend them.

Had a late night Plumbing issue and Butler Plumbing arrive the next day at 10:15 am. The Tech, Damian, was very friendly, my grandson and he bantered a bit, and he got to work. Quick and efficient the job was done to our satisfaction. I believe this company to be qualified and honest and will definitely use them in the future for any of my plumbing needs.

Great on site tech person. He knew what he was doing and fixed our problem (a sensor for our dryer) without having to come back. Would recommend to anyone. It is a local company. Good experience for us with Choice Home Warranty.

When I submit a claim, customer service is great. However, those you contract sometimes take forever to respond to my problems and fix them. Also, I had to cancel my subscription and now I am being charged more. It was not my fault I got furloughed.

Representative was very, very helpful and listened to my concerns and answered all my questions and gave me a very detailed description of my new policy and all it entails and a direct line to her specifically with any and all questions that I may have that needs answered.

My garage door was starting to open and close on it own, without anyone touching the remotes and it was making a terrible noise when operating. Since the garage door opener was replaced, it is working better than when the house was new.

The ceiling fan has not been repaired as of yet. An approval was necessary by the Home Warranty Company, after it was determined the fan was faulty. Now just waiting to get appointment again to have the issue resolved. I am new to Choice Warranty and was not aware a contractor would need approval for replacements prior to this appointment.

Technician found out the problem with my dryer, ordered the part and came back promptly to put it in. Fantastic job! He kept me informed all the time and explained things thoroughly. Also volunteered to follow up should I have any additional problems.

I had the pleasure of dealing with a very nice, polite, and seemingly knowledgeable young man this morning. I look forward to being a part of the Choice Home Warranty family and certainly hope that they provide all the services promised in our phone conversation. Follow up emails were sent promptly so, if their service is as prompt when needed I'll be super impressed.

The rep was wonderful. Walked me through what was covered and if needed what would be replaced. We were disconnected, however, I was able to reach him back ASAP. I feel better that I am now covered if something breaks! Thank you so very much.

You have not sent us a check for the replacement yet. What is taking so long!!! Please send the check NOW!!! Your service in this respect is very very poor. What are you waiting on? Send the check now. I will remember this lack of service when it comes time to renew.

The tech was great and took care of our problem. He told us what the procedure was and the timeline for us to have a repaired oven. I spoke to him later as to another question on the oven and he answered all my questions. He is truly a professional!!!. Thank you for your assistance.

I have just signed up with this company so my experience is non existent as to their home service. However I spoke with a very knowledgeable person who signed me up for a 3 year contract. This companies prices and coverage far exceed the previous company that I had when I bought my house. I look forward to their follow through after the initial sales pitch. I felt it was an honest presentation. Maurice has been with the company for 12 years and that speaks volumes in today's market.

This rep from Sears was awesome!!!! In time and very knowledgeable. In the future if I will have any problem I want to see him in my house. Thanks a lot for your service. Your reaction on my request was very fast.

I only had the initial visit, someone will be coming out today to actually perform the work. I was pleased with the time it took to get my claim addressed and the technician that did come out seems knowledgeable in accessing the problem.

The technician is very knowledgeable to resolve the Microwave issue that had occurred over the weekend. I have submitted the claim online, Choice Home Warranty team had appointed a technician immediately and he visited us within 2 days to fix the issue. Thanks to Choice Home Warranty for providing excellent customer service.

This is the worst company I have ever dealt with. Every contractor they sub the jobs out to is a no-show no call no response no call back over and over and over. This is happened on all three of my claims. A complete nightmare every time.

This was the first time I used Choice Home Warranty as my garbage disposal wasn’t working. I used their online service to make a claim. Within an hour, I got a call that a serviceman from a plumbing company would be at my house on a date two days from the initial claim. The man came, replaced the garbage disposal and left all within a half hour. I appreciated all the protective gear he was wearing.

The person did a great job! But the price went up and I didn’t know anything about it! I have been a customer for years and they didn’t tell me that my payment had gone up for repairs. I was very disappointed with that. Not knowing that I had to pay 75 dollars at a time like this. It was hurting my budget with only one person working in household With 4 kids. Need better communication about payment going up on your plan. I have not change my plans. I probably cancel it after this year and find a cheap rate. Can’t afford this cost!!

Did not like having to wait over 36 hours for a technician to come out when we had limited to no heat in the house. I think Choice dropped the ball on that one. The technician did a great job and was professional and courteous.

The techs were very good at explaining the issues with us, also very courteous, they knew their stuff. They were on time. Went right to work. Seem to take pride in their work. Explained how getting the unit fixed. The procedure and possible wait time,

Warm welcome and good deal, covered two homes at a good price. Sales person very courteous and helpful. I got want I needed two complete homes covered. I have exploring home warranties for sometime now and I highly recommend Choice Home Warranty for any household. Thank you for the sales person that called and she was immensely helpful.

Caller was very courteous and knowledgeable. I was very impressed! Look forward to being a customer! I will share my experience with others. I have a son that works in real estate. I'll share my experience with him to share with future homeowners.

I was a little apprehensive to talked with Gary in fear of our conversation being too sale pitchy because I didn’t need sold - I wanted to act on home warranty. However, Gary wasnt, he was professional, precise and to the point. Thank you!

Good experience. I received a email saying work would be done on the 29th but work was done earlier. Happy about that. Work was done but tech broke a screw. So no more leak but the handle is not secured. We are waiting for tech to return with a screw to fit. So we need a follow up on this issue. Thank you in advance. Sincerely Jamel **.

Why do I pay premiums? The flange was broken. I put in a repair request 4-5 months ago which you did not act on. It continued leaking, rusted out the bolts and ruining my floor. You guys suck. I am a disabled veteran. My income is limited. I hardly afforded the $570 bill. Hope you are happy, you just took food off my table.

I have no opinion at this time. I am waiting for the work to be done. I do not like that you gave me the option of paying for the work myself and then get reimbursed. That is not why I purchased the insurance. If I could afford to have the work done I probably would not have insurance.

Jack ** did an excellent job of presenting the CHOICE program and negotiating my concerns in order to complete the deal. His follow up and persistence were impressive. I look forward to a good working relationship.

The company contracted was courteous, even provided an earlier appointment. The tech was experienced and took care of the problem expeditiously, He even provided additional information for future air conditioning system maintenance, at an added cost of course.

I really need to wait to really answer this question after I get the check to replace my microwave. The person came out to check was very good, they email me my receipt which was good. You all sent me response which was good. Let's see it all the way through first. Waiting on the check now. Thanks.

From start to finish, my experience was exceptional. Filed a claim, received an email within a few hours for service to be completed the very next day. The plumber called to confirm appt. and fixed the leak. A job well done. The whole process was completed in 24 hours. This is the reason why I love Choice Warranty, I don’t have to spend hours searching for a reputable plumber!

Michael's Residential Repair was a great company. The technician was very knowledgeable about what our plumbing problem was and then he went above and beyond to help fix another problem before he left. Would definitely recommend and use this company in the future.

I've canceled this warranty as like other warranty companies. You don't cover the systems when we make a claim. We had to pay $1600.00 to get a whole house water softener. I will not register with another warranty programs again. I paid you $71.00 for 2 months and I expect you to refund our money.

The gentleman I dealt with covered all the bases and found me the best price. We went over all my options, discussed all coverages and came up with a plan. Thank you so much for leading me in the correct direction.

The sales representative was awesome! Very courteous and knowledgeable! He went the extra mile to assist us! Awesome customer service and very helpful! He knew a lot about competitors reputations and frequent issues concerning them. He told us why Choice was a good selection and how the company stood apart from others! Very pleased with our warranty purchase!

The Technician was very professional and knowledgeable. The technician answered all questions and explained his answers and made recommendations on how to care and maintain the dishwasher. The technician did a very good job and would recommend him to anybody who would need his service.

You guys have been good but the person you said was coming on the 26th hasn't came. I've called the number you put in the email yesterday and today but have got no answer. When I called you I got a quick response but the man came one time, got the model number but did not come Tuesday like in your email.

I was spoken to with respect and care expecting years of service. Would recommend Choice Home Warranty to others. They are fair, honest and service oriented which is very important to me and my family. I'm excited to have this opportunity.

This was my first claim with Choice Home Warranty. All went well. Technician contacted me, apologized for being late but was tied up with a previous appointment. Diagnosed the problem providing feedback. Advised he would process the claim and get back to me. The next day he was back with new disposal and installed with no issues.

The technician was very good but we are still waiting for a part for the repair to be completed. The part was approved but has not arrived and our next appointment is on 2/2. It would be good to have it so the repair can be completed.

I called to get some information about their prices. Jason was very thorough in explaining their system. He also asked if I was a Senior or had been in the Military. I am a Senior and served in the military for several years. Having that information he said that he could give me some discounts which was great. I was truly surprised by what he had to offer. If this company is as good when repairs are needed it will definitely be a winner.

The man I spoke to was very good. I called in to change my auto billing and he told me about your program for seniors, and I took it. Really a good deal for us older folks. Thank you for the good customer service.

My technician for my oven (Frank) was on time and very encouraging about repairing my oven. It will take a few days to get approval & the part, but I'm glad he will be the one returning. On another note: Previous experience with my toilet took 3 servicemen to hopefully have fixed my problem. Eric was the 3rd to come by, and he was the best of them, doing everything he could to resolve the problem. I only have 2 claims to compare to, but am still glad I opted to contract with Choice Home.

Bruce D. Was Very helpful. Great customer service. He went through a different choices and deals the Choice warranty offers. Thank you home warranty. I think we made a great decision in our new home. Have a nice day.

In reference to the technician, someone called to let me know that the tech was on his way. The technician was very professional, wearing a mask, and resolved my problem in a timely manner. He also informed me if there is a problem, please notify them. Thanks.

So our heat pump quit working 2 weeks after we purchased a townhome. We live in Kansas and it is winter time. It took Choice over 10 days to tell us they won't cover repair. We have no heat and it worked when we bought the house. We sent in the inspection reports from when we bought the place. Says unit is working good but could use some general maintenance, level the outside unit and had a couple bent fins on the outside of unit. They denied our claim due to this even though it says unit was working fine. Thanks for the worst service ever and not even helping with hotel bill since can't have kids sleeping in 40 degree house. STAY AWAY!!!!

DO NOT GIVE THIS COMPANY YOUR MONEY!!!! This company takes your money but does not cover your appliance. Your contract will state normal wear and tear is covered. It will also state there is no age limit of the appliance and the ONLY stipulation is it must be in working order the day the policy goes into effect, which is 30 days from the commencement of the contract and receipt of the first premium. BUT this company will find any reason not to cover your claim. Then when you appeal, the claim adjuster assigned to your claim avoids you. Calling back at odd hours of at all, never providing a direct line or extension. They don’t even call when you have made a specific appointment.

That's it still. No one can beat them with their price and coverage. Better to get a 6-year plan instead of 1 year. I was paying $65 a month versus $28 a month with them. It cannot get any better than that.

I am very pleased with Choice. Response time has been extremely fast - tech appt. as well. I went thru the internet to schedule appt - and within min. had a tech appt set up. The company picked by Choice was extremely fast and kept me well informed as to the time the tech would show up and as promised. They were very helpful in making the tech available to accompany me for my times.

Andrew Marks... excellent customer service, professional, attentive, dedicated. The agent took the time to explain the plan, give me alternatives, and provided me with answers to all my questions to ensure I select a plan that best meet my needs. Thank you Andrew.

The selection did reach a closer local company which could have come more quickly. Also, your automated call was not clear and gave me an incorrect phone number. It took several calls to get a correct telephone to the contractor who replied. The local company did not get the request because they were further down the line due to being a new contractor.

So far so good. I'm well satisfied with the service provided by Choice Home Warranty. The service technician was well prepared and knowledgeable. Just waiting on parts to be delivered. I can update this post if necessary after work is completed.

The technician came on Monday, but we found out today he did not report to Choice until the next day. This is Wednesday and we are still waiting to hear from someone. Customer service could be better to respond back to customers.

Ralph assisted me and he had great attention to detail and my needs. He made the experience very easy for me. He gave me all the information that I needed to make an informed decision. I would 100% recommend this Company.

I am pleased with Harry (customer service), he explained the details of the warranty, how it works and what were my payment options that I can work with. Kept asking me if I had any questions until end of our conversation. Thank you Harry!

We just had a couple of leaking faucets to repair. Jason ** of The Final Touch was the technician assigned to service our account and he was outstanding. He was very friendly, knowledgeable and informative in explaining the problems and how he would fix them. If we have any other issues, I will always ask for Jason.

My furnace stop working while I had, Rob **, at my home working on bathroom remodeling. Rob, does repair work for Choice and has previously repaired my refrigerator through a Choice referral. Rob was working on the bathroom when the furnace stopped working. I asked him to check the furnace. He identified the problem and put a new motor in for me. Unfortunately, I did not call ahead consequently I am obligated to pay his bill myself.

CHW looks for ways to not to cover expensive items. In past A/C unit was misdiagnosed and needed 3 technicians to figure out a fuse issue. Microwave parts were available but could not get it it after 2 months paid me couple hundred asking me to repair. Now cannot get repair on second fridge saying it’s a mini fridge not covered. Why do I have this home warranty if it cannot cover items and would ask for prorated refund but even that may not happen as I am sure CHW will come up with some clause not to refund anything.

Our Tec wore his mask and introduced himself with a Business card. He examined the problem then went and got the proper tools. While working on the garbage disposal, he realized it was no longer a working item so he went and purchased a new one. He had it installed very quickly and even gave us some tips on how to care for it so it will last a long time. He was very pleasant and let us know they will come back for 30 days free of charge if it is needed. Very very good experience.

Plumber was very professional. He even came one day earlier of my appointment just to fix what I needed. Service was fast and my problem was fixed in the same day. I’m having a really good experience with Choice Warranty.

I would not recommend Choice Home Warranty to anyone. You all are a bunch of scammers. We have had this warranty for over 15 months now and we were just denied stating preexisting conditions in the state of Florida for our Air conditioning system. Who can in their right mind would stand for that. I will let it known to all of our social media sites and also have our attorney involved in this scam of a business.

Called about a plumbing leak. Spoke to someone within minutes, despite the message warning of "long hold times." Received email about claim, and several follow-up emails, explaining what was happening. Finally had to use our own vendor, as CHW couldn't find one. No problem - they outlined the process clearly, and it worked flawlessly. Claim was approved, and they say a reimbursement check is on the way.

He diagnosed and repaired my dishwasher with expertise and professionalism. He was timely and communicated well. I would definitely use On Point Appliance Repair again and would highly recommend on point appliance repair To others who have appliance problems. Thank you.

Door handle detached from microwave, microwave so old they discontinued making parts, but of course your company won't replace. Even though it is normal wear and tear. After 10 yrs, things do go bad, very dissatisfied with Choice. Your company always has an excuse of why you can't replace things or fix them. But, I pay every month. Looking for new companies.

The tech analysis the problem. Made repairs no hassle at all. Made all repairs. Checked and made sure there were no more water leaks. The tech was very professional and showed he was very Knowledgeable. Choice was very helpful in locating a repairman.

Associates were helpful, and information. They were unable to find appliance repairman in my area. But gave me the opportunity to find my own appliance repairman, and reimburse me. That works for us since we live in a smaller community.

Choice Home Warranty was very prompt with assigning a vendor for the claim submitted within a proper time response. Follow up emails were received regarding service of vendors. The vendor was very communicative regarding appointment. I have been very satisfied with my contract through the years.

I filed a claim over the phone and the next day, I had a technician at my house who properly diagnosed the problem, ordered the parts, and quickly fixed the problem. I would highly recommend Choice Home Warranty to my friends and family.

I was told when I purchased my warranty coverage that replacing a outdated unit that can't be repaired would be no problem. But after my last claim for my hot water heater that is 16 years old confirmed what I was worried about, your claims department will only approve repairs for units, even when a technician highly recommends replacing it. I will be looking for a new warranty company and trying to get a refund on my current policy. Nor will I recommend Choice Home Warranty to anybody else...

The associate was was knowledgeable, respectful, cheerful and very very helpful. I called about a referral in which I didn’t get my free month. The assistant helped me with that and I am very satisfied. I also made a claim. I’m very satisfied.

Our claim was denied, said it was not because of normal wear and tear. All we have ever done was wash dishes and silverware in our dishwasher. Over time a seal in the door came off. It's a dishwasher, we did our dishes in it, very normal use, but repair is not covered?? We paid the $75 for nothing.

I had a garbage disposal start leaking, I called CHW around noon and received a technician appt within four hours for service the next day. Great service, quick, easy and painless. The process to start the claim was quick, the communication back was prompt, the service was quick and done efficiently.

Do not make appointment without the owners consent. I had pots and pans sitting out from under the sink and had to how back and forth for water to wash my dishes and cook for several days only to be told that the work is not approved. Additional information needed, tell me what you need and why. The plumber had no idea what you were talking about.

I pulled my refrigerator out to clean behind it and heard a terrible noise. When I pushed it back it quit cooling. Called repair man and he said it was a leaking compressor. So the compressor if the heart of the frig, so that tells me it needs to be replaced. My claim was denied. I paid $2000 for this warranty and this is the 3rd time I've been denied or it's not covered. I'm very disappointed.

I have had my first problem since I opted for Choice Home warranty. Right from the claim submission till the technician fixed the issue, it was very smooth and well planned. Appreciate the service being provided during these challenging times.

My programmable thermostat went out. He explained the problem and told me it could not be repaired. He called CHOICE and they authorized a replacement of another programmable thermostat. I was not sure they would but pleased that they did authorize.

Representative was informative with regards to product and current offers. Answered all questions in a very professional manner, which enhanced the decision making process. At this point, I would recommend this company to friends and family members who would need such coverage.

I called to correct my first claim with Choice and was very pleased to get a representative quickly. He handled my needs very efficiently and politely. I was very pleasantly pleased to get a representative on the phone so quickly particularly with all the challenges and delays associated with COVID in workplaces.

My experience was good. Customer service was good. Job done was good. My faucet was dripping water. Thank you for your service. Choice responded to my phone call pretty quickly. I received service within a couple of days. I am grateful to have a Choice Home Warranty. Keep up the great service. God Bless You!

Contacted Choice Warranty and they immediately started a claim set up for a contractor to repair check out my furnace, The company called me within an hr, and was there the next morning to fit the problem. Would highly recommend them.

Choice was really fast and efficient with helping me resolve my issue. I set my appointment online and with an hour I was all set up for my appointment. Serviceman was set for the very next day. This is the kind of service I need when something break down at my house.

I was very impressed with the customer service rep. Who handled my new account with Choice Warranty. Louis was very friendly and explained the program very well. He was patient and answered all my questions and concerns regarding this warranty.

The technician made short work of the repair and was on his way. I think this is the 6th or 7th year I have had Choice coverage on my home. Well worth the investment. I would recommend this to friends.

Our technician was very nice and knowledgeable and beyond helpful with assisting us with all of our questions. Appreciate the effort offered by him. Would definitely use this company again and request them in the future. So far so good with Choice warranty since we are new customers.

Phone call was concise and easy to understand. Very helpful presenting options regarding different plans. Will cost us less for better coverage and as a senior will provide security regarding increases experienced with other company...and am able to gift policy to daughter if something should happen to me and I am unable to continue. Thanks!

The technicians that have come have been kind & tried to be helpful but they are not the right guys for this work. When I requested the repair I told Choice I need a plumber. They keep sending HVAC guys. Hopefully the right person is coming tomorrow. It has been 2 weeks of wrong people coming. Choice needs to read the requests & understand what customers are saying better.

Troy was able to answer all my questions in a way that convinced me to choose Choice Home Warranty. We have never purchased home warranty before and have been convinced this makes sense for our family now. He was very helpful and Choice seems to offer more perks than other competitors.

I can only speak to my last service call for my dryer. A tech responded to my request within 30 minutes and came out the next day. Although the company didn't have the belt needed to repair the dryer and come back twice after placing an order but the belt didn't fit. I ended up placing an order as well and receiving the needed belt before the tech company. I called them back and then returned the next day and put the belt on the dryer. They did cost me $45. Thus far I have been please with the service.

A person who called himself J.J. contacted me about buying fire insurance. He stated he was associated with Choice Care. More than five times I advised him I was not interested. He persisted, he had our credit card number and other personal information we gave to Choice Home Warranty. Finally, he hung up. I hope there will be no further contacts of this nature via our assocation with Choice Care Warranty.

Finally someone came and repaired our furnace. Andrea came and stuck with it until it was repaired. We are very pleased with his work. Not pleased that Choice doesn't want to pay him for his work. He is the only one that kept looking until he found the problem.

Can't remember his name but he arrived very quickly after I filed the claim. Said he was in the area and came right over. He was very thorough and helpful. He assured us, though we need a new water heater, that we could use it until new replacement arrived. Because it was Thursday, he said we would hear something this week.

Hi, So far I'm just having trouble finding someone who will fill out the online form so that I can be reimbursed. I've got someone coming today or tomorrow who *might* work with me on the reimbursement form. He says these companies are a pain, but hasn't actually worked with Choice. I'm going to keep working on him. I've been satisfied with your company - it's just finding people who will work with you that is challenging.

She was very knowledgeable and friendly. She listened and gave advice without being pushy. I have had Sears home warranty and was very disappointed when they failed to replace a fridge that was worked on 7 times because a piece was missing and the hardwood floor was damaged when the fridge was pulled out and it was not replaced or repaired. I hope that Choice will be better to work with. Thanks for your time.

It has now been over 3 days since I called into Choice Home Warranty with my dishwasher issue. This is the second separate issue I have had with CHW. The first was with my hot water heater. Not a good start.

I had a very good experience with the gentleman who came to fix the clog I had in my washing machine drain. He came in and I examined the issue and he wasted no time in getting it fixed. He was courteous, and efficient. Would highly recommend him.

2nd tech with Round Table Appliance was great. He was on time, knowledgeable, and professional. 1st assigned tech never showed and Choice got on the ball to find and assign a new tech. Freezer was unrepairable and Choice gave me a fair settlement to replace it.

My dishwasher was leaking water everywhere! When the tech came he saw it was the hose that had a rather large hole in it. He didn’t have one with him so I had to wait a week for it to be fixed completely but he came the day he said he would and was able to complete the job. No issues and I would definitely use them again.

We had an appointment for Tuesday between the hours of 7:00 a.m. and 11:00 a.m. Our drains were plugged and we couldn't use any water and I called him and told him that. He ask if he could come out Monday morning at 6:00 a.m. I don't think any other plumber would have done that.

The claim experience was quick and easy and the technician sent to our home was excellent! He arrived on time, quickly determined the problem, ordered the needed part and quickly rescheduled a follow up appointment for the next day to install the need part.

I understand the denial for my water heater since it was leaking water. I paid out of pocket to have it replaced. However, just received another denial for my Heater due to a crack in the exchanger. It was not explained how this was determined to be a pre-existing condition when I have used my air conditioner and heat up to Jan 2021. I also had it serviced in 2020 and no issues were found. I have to think this is only an assumption on Choice Warranty because there is no proof of pre-existing issues. I am a very dissatisfied customer. I feel like I have been scammed.

It seems like Choice is trying to find whatever excuse to deny my claim. Even though the technician stated it was normal wear and tear and that the unit was very secure and in good shape. My heat exchanger went out on my heater, after almost 14 years and they want to act like it's my fault or that they won't cover it because of rust and corrosion! This is unacceptable. If I have to pay for this repair I am canceling all 4 properties I have with choice for the remainder of my terms which expires in mid 2022.

My service tech, Bryon A. was great. I called my home warranty company late Saturday afternoon, and Bryon arrived early Sunday morning. I wasn’t able to be home, but I had a family member let him in. He diagnosed and fixed the problem in just a short time and was proactive about letting me know what his diagnosis was. I highly recommend his work. The house was very cold on a January day, so quick service was really important.

You were not able to offer service for anything we needed done. Our fireplace and water dispenser were sadly not on the list for coverage. No recommendations for service. Need clean and check for furnace, water heater and air conditioner.

So far, so good. Called on Friday and a Tech was there on Monday to look at AC. Now I am waiting to see when the AC will be repaired. The Tech was very good but my money spent was $ 160.00 for the service call and to find the leaks in the coil. Tech would not take the Document from my AC service tech. A 1 Heating, the company that has service the unit 2 times a year.

They were on time as scheduled. Phoned ahead to ensure we were home and completed all tasks that were needed. I would recommend them to all who feel they need a home warranty for their needs. I will use them again as needed.

Immediate response to inquiry. Process was extremely quick, and very satisfied with what I received with Choice Home Warranty. When shopping around for home protection plans, give Choice Home Warranty a try. I am glad that I did and they met my needs.

This experience was great signing up on the phone with Kyle, amazing discounts and prices. I hope and pray that their service and coverage is as good as our last company that we'd been with for over 2 years. Choice was over $300 less per year, too! Thank you!

TJ and Spencer were great techs as was Bree their office rep. Also, appreciate replacement cost for my washer. Choice Home Warranty is by far superior to other similar companies tried in the past. Service calls are less and all-around proven better. Many thanks!

We have an emergency situation wherein the kitchen sink is leaking and we are unable to use it, not only that it damaged the cabinet itself but still we are waiting for someone to come and fix it. It's 4 days since I called the service to fix this.

I was not aware of a hot water tank not being covered by the warranty. Choice Home Warranty offers warranty is right? I don’t understand why it was not covered. What am I paying for if they are not covered?

Very helpful in getting everything set up! I hope the excellent service continues as I need to use their home warranty! Adam was extremely patient and answered all my questions through the setup of my account. I have not yet filed a claim but hope their customer service continues as my first experience.

I was impressed in how easy Choice made it to sign up for their home warranty. The representative worked with us until, together, we found a price and length of contract that we were comfortable with. Very knowledgeable sales staff. Thanks!

To get a quote you ask for zip code. My zip code matches more than one city. My home address city is not Lenexa, it is Overland Park, same as credit card address and mailing address, your system does let me edit that info. You are showing my coverage address as Lenexa, instead of Overland Park??? Also read your contract. Do not see where if a air conditioner, furnace, stove etc can not be repaired and needs to be replaced if you replace or only pay up to $3000 an item. New Customer, Gary **.

I submitted a claim at 2:32pm on Jan 25th 2021. As of 7:26 pm on Jan 25th. I have not heard anything from Choice. I was told they have 4 to 24 hours to get a response from the technician. The furnace is broken and will not light. This is a urgent matter as the temperature will be below freezing tonight. I was hoping for a better response when I communicated Monday ~ Friday normal business hours. Thank you, Heath **.

Great to have very prompt service... great professional technician... found out you will not replace tank as advertised! Problem was fixed very shortly ---handled online with no problem..was communicated via E mail promptly... Thanks to all!

Mr. ** was very nice to deal with. He was very helpful with information about policy. The price of the policy seems very reasonable. I will be recommending Choice Home Warranty to family and friends based on this experience. Thank you.

I called Choice Home Warranty and the call was answered promptly. The gentleman was polite and opened the claim and explained the process to me as this was our 1st claim since we purchased the warranty. We received a phone call and email within 24 hours with an expected date and time of service. So far so good. Thank you, Linda **.

Call Choice warranty, made a appointment, got one quick, the company they sent us was good. Came out, made a assessment and fixed the problem. We are very happy with the results we got and happy with the prompt service of choice warranty home and the heating Co, They sent out, thanks.

Since this was a change in Home Warranty companies I have many questions to be answered. Your rep was excellent in answering all questions completely and with good background information. I think I've made the right choice on switching! Thank you.

Updated on 02/10/2021: KWIK heating and air conditioning were very prompt, friendly, thorough and professional. They called to let us know they were coming and also called to ask if it would be possible for them to come first thing that morning. That worked out well for us.

I think a great experience speaks volumes when talking about a home warranty, if you have ever had to deal with home warranty. The response time is quick and it seems the goal is a solution. My experience has been hassle free.

Tech was very courteous and answered all my questions without making me feel that I was annoying him. He also displayed knowledge of the work that was to be done. I have requested that the same tech coming out to inspect another problem that he brought to my attention.

The claim process was easy and professionally handled. Unfortunately it took a long time for CHW to find a suitable technician. Whilst this was no doubt because of the covid virus I think that communication about the delay could be improved.

Save your $600 dollars a year because you'll need that money to pay out pocket repairs when CHW deny every single claim. They denied a water leak behind a wall. After coming out of pocket $700 with a contractor to tear down the wall to find the leak, CHW come back and state, wait for it... denied due to corrosion. Plumber states no corrosion but wear and tear; CHW clearly states they cover it. Nonetheless, they denied the claim. Never mind the god awful plumber they dispatch the first time. I'm over this company and moving on. It's definitely been a learning experience for me. What's the point of a home warranty when all they do is DENY, DENY, DENY! They love to reference Section F of your terms as the reason for their denial.

Filed a claim early this morning to have garage door fixed. Received an email within several minutes that the order had been sent out. I had a call from the repair that a repairman out would. HE out within within an hour to take care of the problem. Excellent customer service. My only complaint is their replacement reimbursement is low when an appliance cannot be repaired and has to be replaced.

Choice Home Warranty is a waste of your money. I made the mistake of buying a several year warranty, so I have dealt with them many times over the last several years. I have had many problems that any homeowner would find very troublesome. When I purchased my warranty, the sales rep made multiple representations that were just out and out lies.

Customer service representative was nice and accommodating. Went over with me everything I needed to know. I received my email within minutes of finishing my claim. All the info about my claim, was in my email. He also informed me service company will contact me.

Agent was difficult to understand, had to ask him repeat everything he asked me. Other than that he was professional and did a good job taking my information, and asking the pertinent questions. Looking forward to getting my issues addressed.

Daniel ** did not tell me that coverage begins 30 days after policy is effective. This means there is no coverage for the first 30 days although I am supposed to be paying for it! The effective date is WRONG. I asked for 2/16/2021 as warranty effective date, you wrongly put 2/26/2021. First you don't cover the appliances for 30 days then you extend the effective date by 10 days after what I requested. Correct this right away and send me corrected warranty. Arvind ** Copy: Legal

Gary was very cordial and provided enough of information during our brief call this morning. The information happens to provide all it needed for me to move forward with a contract. I have emails from Choice Home Warranty and look forward for your business.

My experience deserves 5 stars. The technician was polite and very mannerable. In fact, I especially liked the fact that he wore shoe covers before entering my home. I would definitely recommend Choice Warranty to a friend.

I bought a house and the seller purchased the "Choice Ultimate" policy from Choice Home Warranty. The week we moved in the AC broke, this was the beginning of September in the South, so it was very hot. I called to put in a claim and they sent someone out to look at it. Choice Warranty told me they would have a decision in the next couple days. I have a 2 year old and I asked them what they expected me to do for "the next couple of days" with no AC while I waited for them to make a decision. They just apologized and said they understood my concern (literally the response I received). Needless to say, even though my HVAC should be covered they found a reason not to pay for the repair anyway.

This was our first service call with CHW for a plumbing problem related to our kitchen faucet. The process to record the problem was very simple via our online account. The service company that was assigned the work, MITCI Plumbing and especially the technician/plumber, was very experienced and professional. He made the diagnosis and gave us an explanation of the coverage which was very beneficial. Thank you for the good service.

Thanks to Choice, really came through on our service call and replacement of our washer and garbage disposal. We have been with Choice and will continue with their warranty service. I would recommend them to a friend and businesses in the state of Indiana.

The technician notified me when he was almost there, as I had requested. He was very considerate, following all Covid guidelines and wearing both gloves and a mask. He was very polite and knowledgeable, as well as professional. The problem was quickly resolved and repaired. I was very pleasantly surprised and happy.

Although the automated line said I might have a long wait, I did not wait at all. The representative was very helpful and informative. Now I wait to see how the rest of the process to complete my claim. I feel very confident in their success.

It was a holiday and we were scheduled for later in the week but when we called Red Alert they came out the same evening and and resolved the issue with our kitchen sink. Wonderful to see a business with this kind of customer service.

I have been pleased with the service, coverage, and price point while using Choice home warranty. The response time has been fast and accurate with service calls and any time I have reached out to customer service they have been available and ready to assist.

Technician came promptly and worked on the stove. He seemed to be knowledgeable and found the problem. I was told he would order the part that needed replacement. As it now stands I am waiting for the 2nd visit to complete the job.

Having to throw food away food in freezer thawing out and food in refrigerator spoiling. The refrigerator will not get food cold and the freezer will not freeze food. Contacted Choice home warranty for service but the response was, "We cannot locate a repair service."

CHW said my appointment with the heating tech was scheduled and provided a date and time. The heating tech never showed. When I called the company they said they never accepted the order and would have to schedule me themselves for another day. Appointment ended up being one week later than CHW scheduled.

Igel(sp) was excellent! He answered all my questions, was knowledgeable, and very friendly. Yes, I would recommend Choice Home Warranty to a friend. It was highly recommended by consumers' reports. The price was also very reasonable! I have 4 apartments and I will be using Choice Home Warranty for all four.

While I am quite pleased with the speed at which Choice connected me with a repair company, I was quite disappointed with the timeliness that the repair person showed up BOTH times in the process. I was told by the company (not Choice) that the repair technician would be at my house between 7:00AM and 11:00AM. The first time, the technician showed up at about 2:45PM. (In all fairness, the company called me at 11:30 to say they were running behind the first time.) After getting authorization from Choice to order the part, I was told that the technician would be here again between 7:00AM and 11:00AM (5 days after the first visit). And again, the technician showed up just after 12:00 Noon. The technician was quick and the repair company staff was quite pleasant each time I spoke with them. So my frustration is not necessarily with Choice, but with the repair company.

I called to discuss my plumbing issue and the rep did not resolve my issue and ignored my question about my deductible. Then proceeded to place me on hold status so he didn't have to talk to me. Hope you don't deal with Joe when you call.

I spoke with your service representative. Understood my question and concerns. He was clear and precise, explaining how service will be handled. He was respectful and knowledgeable. He answered all my questions. He made me feel comfortable and I knew that I made the right choice in selecting your organization.

Technician was extremely professional and polite. He came on time. He was very respectful of COVID protocols. This was very important to me. He diagnosed the problem quickly and was able to fix same visit. I would recommend this company.

CHOICE is a good company if you need something small repaired. This was our experience until our hot water heater stopped functioning normally in the middle of winter. CHOICE wanted to send three technicians to our house (from separate companies, on separate occasions) to get multiple opinions because they didn’t want to just replace our appliance (which is what the earlier technicians recommended). The third technician never even showed up and called us 5 hours later asking if he could come by. When it came down to doing their job, CHOICE completely failed us. After five weeks dealing with this issue CHOICE decided not to replace our water heater based on pictures the first plumber sent, out of the four plumbers that came to our house in the middle of a pandemic.

This review is not complete. To start I must say I am extremely impressed how quickly my claim was addressed. This is my first claim and I expected to have to wait at least 5-7 days. I was contacted the very same day with an appointment for the next day. That’s says a lot right there. The repairman was polite and thorough. My heat was not working at all. He was able to get it to work but it is very temporary. He said I need a new heater and he would advice the company. I’m waiting to hear on that now, which is why I say this review is not complete. I will do my best to complete this review after the outcome.

The website is not easy to navigate to start a claim or log in. The initial page is all about selling services but no easy way to login, with no drop-down or option to go to that portion of the web page.

I wish that services could be provided when needed and not have to wait 4 days or longer. Also that issue could be diagnosed correctly and not have to spend additional funds for another contractor when not needed. I thought this home warranty would be different than a previous one. But unfortunately Im beginning to feel that they are all the same.

Customer service is poor. If you call for service you might get some help and you might not they don't care if stuff gets fix. They only care about your monthly payment. I have been trying to get my toilet fixed for months now. I will cancel my warranty and look for a new company.

After you sending four technicians from 4 different companies You FINALLY sent one that discovered the problem and fixed it. HOWEVER I got rid of a 2000 range and downgraded because you only allowed me 900 for a new one. WHICH I did not need. Due to this total incompetency it cost me 120 in service fees plus the loss of my range for two months, In addition I lost 400 additional monies I had to pay for a new range differential, and I lost 1300 for the downgrade from my original range.

Choice got my claim processed very quickly and the technician actually changed appointment from a Monday to a Saturday to get problem resolved. WillPower Electrical Services LLC fixed electrical issue quickly, however, in the process, some drywall damage occurred and was advised this is not covered by Choice Warranty, so I now need to hire a different provider to correct that issue.

Repair was successful. Wanted to comment on the scheduling aspect of service. Took 12 hours to get a response after claim was made online. First appt was 3-8 on Saturday. Second change was to 5:00 on Saturday. Friday evening it was changed to 11 a.m. Saturday morning it was changed to 9:30.a.m.. All of the changes were email except the final one. Everything worked out but the process could have been better.

Claim no **. 360 Air (719)8002022 tech misdiagnosed the problem. Paid $60 call out fee on Thursday after waiting 24 hours for appointment. Tech cleaned the heater coils and said the ignitor wasn’t working but problems should be fixed. The heating coils were serviced one month ago. Sunday morning heating system not working house in 50!s for temp., one more freezing night and worried that the temperature will drop and pipes will freeze. Charlie at Choice Warranty, said Choice Warranty isn’t an emergency company and they're not responsible. Next got a computer call with 360 Air and to call for an appointment. No response from 360 Air. Concerned! Meredith **, on a medical emergency in California. Call Janet **.

I had a plugged toilet and water was backing up & overflowing in my half bath. I was applauded. Thank goodness CHW was able to send help fast. I received excellent service and professional recommendations from Out The Door Plumbing Service. I will be making referrals.

I was really pleasantly surprised. The plumber was very fast at fixing my issue. Thank you so much Arrowhead Plumbing in South Carolina. In times like this with the covid pandemic, I was worried that it would take a long time to even get someone out here but it was only a couple of days and the plumber was very kind to fit in with my schedule.

You are doing good on Phone and email with your quick response. The problem is assigning a local company for the repair. I have been your client for several years. A few years back you you had assigned a repair company within 24 hours. This time it has taken 5 days to assign a company which I think is too long. Sometimes we may not be able to wait for a long time. Unless you improve this, you will lose customers. But at the same time your rep responded quickly which is positive point.

Diligent Plumbers is the best plumber I have ever used. I hope if I have any future plumbing issues in the future I get him sent to us. Professional, friendly, punctual, knowledgeable, polite, explained to me about the broken disposal and made sure I had a new disposal that was equal in quality. Perfect experience!

I used your warranty services twice a week apart. My furnace was acting up and you sent a tech within 24 hours and he discovered the problem within an hour. It was overheating and I needed to replace the filter, which I did. The 2nd was the dryer. A tech came shortly, did all the electronics check and discovered it was the wall plug which I replaced later that day. The dryer is in great shape. Thank you for speedy service and qualified techs.

Choice has always been amazing at providing service. The companies they use and the technicians are always good at what they are doing. I am so glad we chose Choice to be our home warranty services. The technicians are always on time.

Electrician arrived in a timely fashion and completed the project in a professional manner. He thoroughly explained the situation and provided me with sound advice on how to prevent the problem from reoccurring. The technician wore a mask and practiced social distancing. I was satisfied with the overall service and professionalism of the technician.

When I put my work orders in they were both under the same category and I was informed that I would only pay one call out fee, NOT SO, after checking email I noticed that Choice had sent the work to two different contractors and that would have me paying the call out fee twice. Very misleading. So I canceled one of the work orders. Also there was a lack of communication between Choice and the contractor because I waited for the contractor to show on the appointed day and time, when they was a no show I called the contractor and they knew nothing of my appointment. I must say, the contractor came the next morning and was totally fabulous. But Choice, I feel like I have wasted a lot of money over the past couple of years, plus the last company I was with there call out fee was cheaper.

The tech got here within the the timeframe that was set and got the job done quickly. He was very nice and professional. The only downside was how long it took before they could come it. It was a week between when I requested the appointment and when they could come out.

Very good experience. Doors and More Co. did an excellent job. They were prompt and courteous. We were pleased with their professionalism. We would definitely have them back if there was a need. They were five star mechanics. Choice Home Warranty also rated a five star rating.

Be aware and stay away from Choice Warranty. They tell you what you want to hear when signing you up for their services but then you did not see the fine print. Choice Warranty really warranties some of the parts but not all of the parts that are covered items.

I am very happy with the service we received, the technician was on time and explained everything in terms that were easy to understand. He was friendly and knowledgeable. I would recommend your company to anyone. Thank you so much for a good experience.

Always with you when you are in need for help for your home Appliance issues. Very professional. They are just a phone call away and have always ensured that your problems are addressed promptly to your satisfaction. They search for the right professional in your area to solve your problem.

No sooner did I fill out initial info I got a call from sales manager Loay. He was prompt, knowledgeable and confident in the services offered by Choice. He asked me what I was most concerned about. As a first time home buyer, it’s peace of mind; that I won’t be throwing money away on service and repairs. Very glad I purchased the product and Loay didn’t hesitate to offer me a great deal. Thanks CHW!

I've been a client since around 9/19. I called in my first appliance repair around 1/11 or 1/12/2021. The repair technician arrived on 1/15 and diagnosed the problem with the washing machine. I had to call Choice Warranty the next week to find out what would be done. I was told the machine could not be repaired but CHW would provide $860 towards a new machine. New machines cost around $1400 so I'll have to pay the difference. The Choice decision only covers about 1/2 what a new combo washer/dryer costs. I am disappointed with this decision.