Choice Home Warranty Reviews

Kinda always feel you're going to get the dirty end of the stick dealing with an insurance claim but wow the company calmed any fears and the technician assigned, Mr. ** couldn't have more professional in dealing with our problem. Thank you.

Both of the technicians were friendly and professional. I have no complaint with the young man that came out. The one that fixed the garbage disposal did his job. The technician that looked at the microwave could not fix it and recommended a new one.

Our customer service rep (Adriane) was EXCELLENT! He was patient, thorough and insightful....without pressure. This was refreshing! This review pertains to our initial contact with this company ONLY. So, we look forward to the same level of customer support whenever we call for service.

Customer service is not very nice and does not answer the question that is specifically asked. I was given the wrong information when I purchased additional pool coverage and I had to cancel it. They need to take the time to really understand what the buyer is needing. Also they denied a claim at first and then made the change after I provided proof. They should have asked for proof before denying my claim without contacting me.

I am highly disappointed that your company chose to decline my claim. I pay almost $500/yr plus a higher than avg monthly rate, plus a higher than avg service fee for you to turn down a fairly inexpensive claim. In my opinion this was a poor business decision on your part and now you are losing a good paying customer. The technician was outstanding, your company in my opinion not so much. I will also not be recommending you to others. Additionally, your reason "It has been determined that the scroll cage made contact with the motor housing, resulting in a failed motor. This is not a failure that occurs under normal wear and tear conditions," is false. No-one has touched that thing in an isolated part of the attic so it had to be normal wear and tear as you say. Thanks for nothing. Also, stop sending me ridiculous amounts of home security system ads. I already have ADT and will never switch.

Oven had loud noise and upon looking glass door had cracked in several places. Engineer called out $75. Email after that not covered. Why send engineer when I told you what happened and what the problem was. Oven was not inspected. Engineer said I will order new glass. Did you just want the $75?

When one experiences difficulties I waited a long time on hold to speak with a rep to get a service call started, and then technicians used by CHW were difficult to schedule and barely competent (one didn't even have complete tools and asked to use mine) and took multiple visits to fix things, and invariably CHW reps found a reason why a repair shouldn't be covered and turned into a fight (e.g. one is expected to have their hvac regularly serviced at own expense. If your servicing technician finds a capacitor out of spec requiring replacement CHW will say they won't cover the $75 repair if their technician doesn't first diagnose for a $65 service call fee, and then won't pay to replace degraded components but only failed components).

In nearly every experience I have had what has failed has been denied. When the dishwasher control panel failed I was given less than 1/3 of its replacement cost. Now the AC has failed once again my claim has been denied. I have been assigned a case manager that will discuss and most likely tell me why my request is being denied. I will write more after my discussion with your case manager.

Choice Home Warranty please make sure that you are on the same page with your contractors. You say one thing and when contractors come to a home they are saying something different, for example you say we can pay cash or check and the contractors are saying they cannot accept cash. I am wondering if you have the opportunity to screen your contractors because I do hope and pray that diversity and inclusion is a part of your company and the contractors as well.

Great service. Problem fixed in no time. Better than ESP service I had for years. Would recommend Choice Home to friends and family. The tech that showed up was from Sears and the freezer was a Kenmore. Great job. He knew right off what the problem was. Thank you.

I had an issue with my garbage disposal. Choice was able to get someone out on early Saturday morning. The service you referred was very good. I would recommend Amy’s plumbing. He was on-time, he practiced social distancing and he identified the issue right away. The scheduled appointment was made by Choice Warranty.

Look up my file... Hopefully you all make it right. Agent submitted a second claim and recording is being pulled for review as he said you all would repair it no problem. I hope after the call is reviewed and three days of work I had to miss for useless technician meets it will be repaired.

Issac with Sunflower Plumbing was so easy to work with. Very knowledgeable about my issues and resolved in a timely manner. Explained what the problem was and how I can prevent it from happening next time. CHW claim form was the easiest way to submit my issue and they were out in two days.

As Par for Choice it took three AC companies to diagnose the problem and fix my AC. it seems Choice has a tier system for dispatching service repair techs. First they send lower tier people to reduce their costs. When there is no results they send the next tier and when there is no results they send their best tech. This is SAD because the homeowner has to wait for good service. This is their MO.

The technician that was sent to my house from Choice Warranty to fix my plumbing issue was very professional and efficient. He explained everything very well, & fixed the problem. He came during the time frame he promised also, so I was very pleased with the service.

You are a little bit slow in sending people to come and service. Took about 3 days for service. I was not really happy about that but overall you look good. I hope you do a better job in the future about sending someone to service me. Thank you very much and have a nice day and that's all I got to say.

Anthony was very pleasant to work with when signing up for new service. He did not rush me, he was patient, explained (I asked several times) how the program works and he even took the time to talk about the weather. Did not feel as though I was speaking with a sales person; felt more like just shooting the breeze with an acquaintance.

The claims manager treated in a very condescending manner. Was making excuses as a way to defend the company and not the customer. Very impersonal and cold. Could not cancel my account soon enough. The damaged to the AC unit was a classic wear and tear. Yadira implied that the unit broke because of my fault or negligence. Her responses to my inquiries were based on her inexpert opinion. From customer service to the claims manager, the company’s interests were ahead of my needs as a customer. Needless to say, I will continue to provide negative reviews including the BBB.

I had a great experience with this company. They did a good job. I realized that the initial plumbing company 2 years ago lied to me. They did not replace my garbage disposal with the correct size. I had a 3/4 and they replaced it with a 1/2. I did not realize this until Bff plumbing replaced this unit. I was a little upset to find this out but it wasn't their fault. They returned and assured me that they installed a better unit than what I had. I hope they are right. The customer service is great and they are very professional.

Choice Home Warranty was great however I'm still waiting for the repairman to get back to me after he assessed what was wrong with my water heater. He said he sent you guys a text recommending replacement of the water heater. I don't know if that's his fault or yours.

First they could not find a repair person, they wanted me to do their job for them, then they wanted me to pay for the parts and they would give me the money back. Then they decided that they were not going to cover my water heater so now I have to go get one on my own and have it installed at my expense, I'm wondering why I'm paying out all the money I do, for a useless service.

I bought a five year warranty. This is the first time I tried to use the warranty. The warranty didn't cover the expense. I was very disappointed as it should have been under warranty. There were scheduling issues as well. The scheduling issues could have been overlooked if the repair was covered.

When technician didn’t arrive, after waiting 5 hrs. I called the Company, I was not on their list for services. What a mess? Wasted 5 hours waiting for them to arrive. When called your office, for you no big deal. Easy way made new appointment. I did not take your appointment, I arranged myself. Hope in future you don’t mess up like this -time is precious.

Very responsive and courteous. Impressed with the very quick scheduling of the repair. Repair was scheduled within two days. No hassle on approving the specific items to be repaired. Repair person was courteous and knowledgeable. Explained the problem and why a second visit would be required.

I was totally surprised and pleased with the expediency I received when filing a claim with Choice Home Warranty! I called mid-morning and a technician was at our home the very next morning and we had a positive conclusion with our problem virtually within 24 hours of our initial call. The technician was very prompt, kind and knowledgeable and got us a solution to our problem with our oven! Very happy customer! Finally, something works as promised! Thank you.

Hvac was repaired and they knew exactly what was wrong. They came back twice first to diagnose and second to repair unit and install new Thermostat. They were very knowledgable and courteous. I would definitely use this company again if I had to.

Tech was very friendly and took their time on analyzing the problem. Was very good communicator. They also advise me of the things that needed to be done whenever then come back to flush the unit. I will use them again.

Great experience from first phone call to completion of appointment. James was fantastic! Although he was not able to determine the problem at this time, he took extra care to make sure I understood and was comfortable that everything was fine. I’m a new client and am happy I switched.

The technician was very courteous and kind and gave me options and suggestions on what he can do to assist me in getting the matter taken care of. My issue is what you CHW is saying that my water heater not being covered because the housing is not covered. I may as well keep my money in my purse and pull it out when I need something done. I would save a lot like that.

Prompt response from Choice Home Warranty. Prompt response to service request. Prompt service approval. Job completed within days by recommended plumber (Cowen Mechanical). Will continue to use Choice Home Warranty for needed home repairs. Very happy so far with Choice Home Warranty.

Very happy with the service given from Choice Warranty! They are fast and efficient with the claim process and with just overall customer service. They not only call you but email you with all of the information and it was so convenient and so professional. I recommend this service to all! Thank you!

My technician was amazing! Of course I had to find him myself because no one in my area will do work for Choice warranty. After seeing all he had to deal with and how they try to scam out of paying bills I can see why! I’m still not sure if they are going to pay. Heaven forbid someone want to do quality, efficient, and safe work! They could care less if I have to wait around with water leaking, no hot water, and potentially unsafe conditions. The last claim I tried to file they couldn’t find anyone to do the work either... I couldn’t even find someone willing to try to work with them so I just paid out of pocket. What a joke of a company!

Sonny was very accommodating and professional. I had a stacked unit and he was understanding of the setup. He was patient and thorough with his work. I would gladly use him if needed in the future and I would not hesitate to refer him.

I had to wait a whole week for service. Good thing I had another toilet in the house. My experience would be a 3. Just need to have more companies so customers don't have to wait days. It was an easy fix.

The technician that Choice lined up for repair on our dryer was extremely very professional. Knowledgeable and experienced and got the work done in a timely manner. The only situation we had with Choice was lining up a company that would honor the warranty repair work. We waited over 1 1/2 weeks from our initial call from not hearing anything back from Choice and placed another call in for status. After getting a supervisor manager on the line for communications, she was able to get some progress going for us and our technician came out the following week.

My plumber tried to call you for 2 hr and could not get through. You need a private number just for this. I pay $201.00. I'm not very happy. Not happy not happy not happy not happy. Do you understand?

We were completely satisfied from claim filing to claim processing to repair service notification to scheduling to contact before service to completion of service. Service provider appeared to be efficient and completed repair in a timely manner! Great job and experience.

Updated on 03/17/2021: There was a GFI problem. Electrician was about ready to give up several times but kept with it and found some irregularities in the way the house was wired but was able to fix the problem and everything works fine now. The dimmer switch in the dining room did not work and he came back a day later and replaced it. It works fine now.

Professional solved problem completely. Went out of his way to come day earlier as It was urgent. He wore protective garments and boots to protect carpeting. Covid precautions as well. Highly recommend Collins ** of Ecco Drains & Plumbing LLC.

My air conditioning stopped working, and the lady that process my claim was very courteous and polite, and within 15 minutes I knew who was coming to address the problem and when. The contractors who came to fix the problem were very respectful and wore their face mask which I appreciate it, and within the hour they fix the problem. I strongly recommend Choice Home Warranty just for the peace of mind that they give you.

We absolutely love our Warranty plan. Each time we have called with any issue they are very prompt to respond. The repair company they send is amazing, they quickly do the repair and are very friendly and professional. I highly recommend Choice Warranty. It gives us peace of mind.

He was very friendly and explained what was wrong and what was to happen next. Wasn't too long after he left that he called me back to say the job was approved and the parts was already ordered and another date was already set up for completion of the job.

The gentleman reviewed the problem and immediately knew what was wrong. He explained everything about how he would fix it. He was courteous and thoughtful as he explained how he would fix the problem. He also stated that he would tell the company about drywall repairs.

Plumbers came the next day after problem was reported. They took care of the problem quickly and efficiently and cleaned up after themselves. They had to come from out of town so we appreciated them coming as soon as they could. Was also pleased they understood the process of submitting the warranty claim and that was accomplished smoothly.

The Last Guy was very professional, masked, face and feet, and he asked me to remove items on top shelf before sticking his head into the fridge, very clean, didn't even know he was there, very quick and efficient.

Ref. subject personnel who first talked to was very courteous and knowlegeable, however when I was writing service number down, I mistakenly touched my phone, and was disconnected, I called back. Another person answered, in which he located request and finalize it. PS I forgot all names concerned.

My request was handled few minutes after I reported that I had leaky faucets. I was sent a confirmation number and a statement that my repair request had been sent to a contractor in my area, the rest is history. Within 24 hours the faucets were repaired. Thanks!

Terry of Mr Smith’s Home Repair did an excellent job. He was professional, efficient and pleasant. I will gladly use them again. Thank you Robert ** and Choice Home. God bless you all. Terry is our new best friend.

The plumbing technician you sent to our house by the name of Charles was excellent in every way conceivable!!! He solved the sewage clog and even cleaned up the area before he left. Would recommend him to all your members!!!

Lynn

We have always received professional support and service, with prompt response times. On an occasion when the issue did not get corrected in a timely manner due to a supplier's delay in setting up an appt., the Choice CS staff continued to push to get the repair completed.

Extremely dissatisfied as I had to pay the deductible for someone to come out and look at three appliances, make a mess of my kitchen and fix nothing!!! Hope the next time he shows up, things will be fixed.

Long story short, we moved to Choice in February from another home warranty service (we had been with for five years that began slacking in customer service), about a month into our contract our washing machine stopped spinning. We paid the $75 deductible and then was told that the washing machine would NOT be covered after all because the cause of the problem would have to have taken time to occur (longer than our contract had been active apparently). Either way, the washing machine is five years old. ANY malfunction will more than likely have taken some time to occur, as with any other appliance. So, between the deductible and our monthly payment we're out roughly $125 (non refundable) and our washing machine is still broken. Just doesn't seem fair. I canceled our contract after no agreement could be met. In retrospect, I should have stayed where I was, I'll take poor customer service over no service any day.

I just signed up with Nathan. He took the time to explain everything in detail and really takes care of us Veterans! I cannot give you any information on the service yet, but I can definitely say to other Veterans, ask for Nathan!

Very personable and friendly! Helpful and knowledgeable! I am excited to have this coverage for my home and for my appliances! I am glad that I took advantage of the discounts and getting this coverage that I have needed for a while!

Mrs. ** was extremely helpful. We were given the option of challenging the original quote. She was able to renegotiate the price and have additional money added to the final quote. The process went smoothly. My only concern is the up to 30 wait for funding to replace the washer.

I am still waiting for a determination following my response to your rejection. I submitted it 2 days ago. I was told I would get a caseworker within 24 hours. However, I have not received a call from you. Please consider my plea for help. ASAP

The rep was clear, helpful and efficient. I am awaiting further notice. It concerns my washer/ dryer which abruptly stopped in the process of the wash cycle today, Match 12, 2021, to my great surprise because it has always been a dependable one.

Furnace was not working. A tech. came the next day, found the problem, order the part and came back the following day and repaired the furnace. The tech. was polite, knowledgeable and prompt. I am very satisfied with your service.

I have been transferred twice and am STILL on hold. I am planning to cancel my account and NO ONE seems to want to allow me to do that though it is part of the agreement. Please see this as a confirmation of my cancellation and call me to confirm.

I had to file a claim with Choice Warranty. It was very easy and efficient. I had a reputable technician arrive, followed all COVID protocols, and he received authorization to replace my disposal within ten or so minutes. I paid my $65 and my disposal is up and running! VERY pleased with how easy it is to make a claim. I'd recommend this company if you're looking for a warranty company!

I am waiting on the service to be performed, the wait between activation of the service is time consuming. The process of waiting for the technician to respond, then waiting for the appointment, before the actual work being done is the problem. After all this time, what if the item to be serviced needs a part to be ordered, that's more time wasted.

Brittney communicated very well and answered all of my questions and concerns. She was very pleasant and knowledgeable. She looked over my claims and explained why there was 2 when I only called 1 time. She saved me money by renewing and also stated that I saved on my deductible from $85 to $60. Great job

Had I not been adamant with the situation at hand in getting a water heater replaced in a reasonable time I would still be without water today. The process is not timely to get emergency repairs/replacements fixed. In addition to the “so called” variables in your expensive Home Warranty Contract. Yes it saved me money had I hired a plumber myself, but I already paid a large amount for the protection not knowing there are little exclusions in the contract that are not called out to the consumer. Therefore I will be lodging an appeal.

I have had a few home warranty companies throughout the years. Once I moved to Texas and purchased my home. I needed to locate a home warranty company. Come across CHW based on previous reviews and ratings. They have not disappointed. They are communicative and reliable. I've already submitted 5 claims and CHW has met their obligations. Will definitely be extending my plan.

I had our regular HVAC COMPANY perform our scheduled 6 month service as usual after I noticed the A/C fan motor wasn't operating. The tech from Ashton Britt performed the scheduled cleaning and filter replacement and diagnosed the fan motor as inoperable due to normal use. No severe weather, power surges, or poor maintenance. I submitted the claim and would prefer the company I use and trust to do the replacement. Ashton Britt, Jefferson City, Tennessee. Thank you David **

My machine was leaking and not spinning. I put in a call and got a response within minutes saying I had an appointment scheduled. The technician arrived 2 days later. After diagnosing the problem, the technician put in a request relating the problem to Choice. The following day, I received a response saying that they were replacing my machine. How awesome is that!

Coincidence.. I was preparing to contract with Choice when you rep called. Polite enough. Told him I was looking at your screen with the 13 months and the $75 charge. He went on with the usual itch... Ok, agreed... But when the contract review came the charge was $85 not $75 as "Guaranteed." Unless it is changed, I will cancel asp. The ball is in your court.

The serviceman was very professional and very neat, He explained what he had done. He cleaned up the work area and I had not seen this in any previous servicemen, He was a credit to his company. I am glad I had Choice Home Warranty.

American HVAC responded quickly. My tech was very mindful of my home and did a complete inspection of the hot water tank. I would recommend this business. I received feedback from Choice Home Warranty within an hour that Tank will be replaced.

Chaucer has been wonderful for me. I have had to use them a number of times and are great! Even when they got no response they give option to get own service and the refund very fast. Very happy with Choice so far.

We were very satisfied with the service we received from Pence Electric. The gentleman was very courteous and polite, and was extremely knowledgeable about electrical issues. He explained to us very well what the issue was and how he would fix it.

The company is friendly and efficient and the tech referrals have been knowledgeable and punctual. Communication has been superb by both Choice Warranty and the referring company. My claims have been settled with great speed and absolutely no stress. Love this company.

Due to covid it has taken a long time to get parts for the refrigerator. Mike has kept me apprised about parts arrival. The delays are not his fault and he fixed what he could and ordered the rest. But the floor cannot be fixed until the fridge is fixed and the problem is finally ended.

I moved to another location and it was CHW made it easy to move my contract. They were easy to work with and ensured that my coverage was the same if not better. I would recommend CHW to anyone who is looking for home warranty coverage.

David, the technician, was very knowledgeable and professional. He answered all our questions and got the job done well, and in a timely manner. We would certainly recommend him to friends and family. Thank you for a job well done.

The amount I was offered to replace our refrigerator was woefully inadequate for one of comparable value. I asked to talk to a claim manager. I was told that they do not negotiate and not offered any other means of dispute resolution.

The young man who did my service was knowledgeable about what he was doing. He was very polite and friendly. Went above and beyond my expectations. Diligently cleand up after himself after finishing his work. I would recommend him to anyone who needed electrical work.

Bobby was prompt and professional about his business. Communicative prior, during, and after his visit which is key factor in today's world. Educative explanation of how things work in the pool system, what went wrong, and presented various option on how to fix the problem. Clearly an expert at this field.

Technician was top-notch, was able to quickly assess my problem and resolved it without issue. I was very please with his ability to get my plumbing issue fixed. He was courteous, clean and made sure that everything was working before he left.

So far the process has been a bit cumbersome... It had been a challenge based on minimal coverage that the warranty plan covers. I haven't received payment yet, so if that works out then it was worth it. I anxiously await the payment processing.

So I pre-paid you for 5 years for insurance that you make me pay for the service as well. I expect to be hearing from you as well as getting reimbursed soon!!! This is not the first notice, I would appreciate your fixing this matter.

Choice Home Warranty sent Quick Appliance Services who provided excellent service. He came in and assessed the problem with my washer, changed the parts and was done in less than 1/2 hour. Will definitely recommend this service provider and Choice Home Warranty.

Quick and easy with coverage for the entire home. Friendly and experienced representatives that get the best deal for your situation. I have not had to file a claim since I just took out coverage so I will have to wait for a claim and see what kind of service they give to customers.

The company came out right away when we submitted a claim. The technician was great and found the problem quickly. However when he submitted our claim for gas valve to be replaced, Choice Home Warranty denied payment. I have a friend with same warranty and hers was covered- so why was mine not! We have paid choice home warranty for 5 years, with very little small claims. This is the first serious problem and they refused. We Also paid extra for our pool and they denied that claim. I will be looking for another warranty company come June!

The job was done quickly and professionally by a Sears technician. I will so recommend you to my friends. I have never been disappointed with your service. The tech changed all the seals in the dishwasher. My new claim is for the seals in my toilet and I'm sure you will come thru with 5 star service again.

Air Travel the HVAC company who came in to fix my problem was excellent. They came when scheduled, identified the issues and corrected them both in a timely, clean and very professional manner. No issues to report. I would highly recommend Choice and Air Travel.

I fired my old home warranty company and was very skeptical of getting another one. Michael ** called me from Choice and I put him through the wringer with questions. He answered everything and understood my concerns. He was not pushy at all. He was very kind and even let me think about things for a few days. I called him back and the deal was done. It was because of him that I bought my warranty. Customer Service is key. Thank you Michael.

I wasn't prepared to make a decision between Choice and a competitor, for home warranty service. Your telephone rep, Louis, patiently walked me though the process and responded to my every concern. I accepted the offer right away. Now, it's the company's responsibility to secure my satisfaction. Hoping for the best.

Washing machine fixed, HVAC fixed, refrigerator fixed!! Can’t say enough! Sure there’s a $60-70 service fee but having a small set amount versus big lump sum helps with budgeting. Every time they’ve offered the reimbursement option which allows you to use your own service provider as well, however I’ve always used who they sent out. Been trusting them for 5 years, so far they’ve never let me down!

The stove in question, a Samsung Chef Collection, Model NE58H9970WS. Please recheck the value of that unit, comparable with another brand. Samsung is not manufacturing that unit anymore. I cannot buy anything close to its worth for the pittance you offered. While we are dickering over price, I can't prepare meals. I am forced to buy TV dinners to cook in the microwave. Please don't make anymore offers like that. It is nonsensical. Thank you for your reconsideration.

Have to replace the spray pump on my 5-year old Whirlpool dishwasher. The impeller broke off the motor shaft. Would have rated higher if the technician had the part on hand rather than having to make a second trip to complete the repair.

We have been very happy with our overall service... Great price and quick service... Have had warranty for 4 years and counting... We will continue to use Choice Home Warranty in the future... And I would recommend to friends and family. Thank you.

Excellent Service on my dishwasher by technician Mr. Cool. The visit fee and annual fee is very reasonable. I’m a repeat customer. Easy service call access online or by phone. I would recommend over other companies I’ve had.

It took 3 days for someone to come out. The guy said it is probably the burner out, said he was going to submit his report and come back in and said he needed to try to light it again, still didn’t work. He then said it was the thermocouple. He would take the part out and then go get the part and return and fix it. He left and returned but said they don’t have the part and he had to drive to Salt Lake but was going to do his other jobs while he was out there and would return later. We have already been without hot water for 3 days and I am not sure if it will be fixed tonight.

Agent friendly and understanding. We appreciate having a company that we can work with to keep our home running smoothly with lower costs. Specialists are extremely expensive so CHW is a Godsend. We are very thankful for your services.

They were helpful and I submitted my claim. But only one day and haven't heard if they have found someone to fix my problem. When it is fixed then I will be able to say if I was satisfied. Waiting to get it fixed.

This was my first contact with a Choice Home Warranty Representative. He was very cordial, welcoming and patient. He assisted me join the Choice Family as a new client. I hope to enjoy great services from the company, which will put me in a good position to tell others.

Fast and efficient service. Friendly tech. Went right to work and solved the problem within 20 minutes. Gave us some good information on hot water tank problems. Definitely worth the price of the warranty. First time we used the service and we were well pleased.

Kayleigh was polite, informative, and explained the policy in a manner that I could easily understand. She answered all my questions. I feel like she gave me a good deal. I am on a fixed low income and she explained the best deal for my money. I feel comfortable knowing my major appliances are covered by this policy in case I ever need it.

Our water heater failed and so we called Choice. The technician (plumber) assigned did a great job and really cared that we had our water heater was fixed as soon as possible even though he had to search high and low for the needed parts. Thank you for sending Don ** to repair our unit.

I was not happy with my sales rep at all. I felt he was trying to pull a fast deal on me... He spoke in a patronizing way. In addition...he forgot to add my second home that we discussed to the email he sent me as a confirmation after I paid. I do not see my second home listed on the email. It is **. Please add this home as well.

It was an easy process to get a policy. I am hoping for a similar positive experience if I have to use policy. I didn't like being upsold and pitched more expensive plans, but appreciated the honesty and candor of the associate. Thanks for your assistance.

I bought my Condo and moved in February 2021. The home warranty with Choice was part of the settlement. My furnace was not working. It took Choice from 2/22/2031 until 3/11/2021 to get someone here to look at it. Now they have denied the claim for new thermostat. Never ever would I renew this contract or let anyone I know to buy one.

We put in a service call and a few hours later heard from a tech that said he could come out within hours. He ended up coming to fix our oven on a Sunday at 7:30 AM. We appreciated his fast response and flexibility. He was very friendly and fixed our problem in no time.

Technician came in promptly and checked everything and knew what he was doing. Refrigerator is older and needed parts were not available. Choice opted to offer money to buy a new refrigerator which after checking on new models we arrived at a fair price. It was great for me. Thanks Choice! I will surely keep using Choice Home Warranty!

The work was completed in a timely manner. Making payment was easy to do. Tech was friendly to talk with. I appreciate the pre-call before arrival. Calls were handled with friendliness and courteously. A company that would be on a recommendation list.

David with Lee Enterprises was very prompt and professional, he was able to diagnose the problem immediately, went out and got the part, and fixed everything. Saved us the time, eliminate water waste and got the issues taken care of immediately. Thank you David! We hope to use your service again soon.

Yes this plumber also worked on my hot water heater. I upgraded the unit after having two months of problems with Choice Home Warranty to get parts to repair! He was very good plumber and good at his job. I would recommend service.

The man that came to repair my dryer was great. He had to order parts which took 4 days. But it finally works. My only complaint was with Choice Home Warranty. They schedule the appointment and never contacted me to ask if the time they scheduled was okay with me, which it wasn't. I had to contact the repair company to change the appointment.

CHW responded very quickly with an appointment to help with our electrical issues. I was pleasantly surprised. Not usually the case with home warranty companies. Electrician from EEC went above & beyond. Knowledgeable & informative. He wasn’t rushed & stayed to task.

Claim and Customer Representatives were respectful. Toilets will not flush without filling to near overflow level. I have tried plunging toilets, but this does not help. All was toilets were working and then the line started to back up on Tuesday evening. I am concerned there may even be a pipe bursted.

Dishwasher not cleaning. Glasses had film called to report and an hour later had a repairman scheduled by CHW. Very professional and polite rep came out. Called in advance. Diagnosed and repaired within 30 minutes. Couldn't be more pleased! Would def recommend. This repairman and CHW again.

Great service. Timely and professional. The technician called to let me know he was on his way. He listened to my concerns and explained what he did to fix the problem. God bless you for choosing a reliable company. Stay blessed of the Lord Jesus Christ.

The 2 gentleman who serviced my unit were very polite and prompt. They called me to let me know they were coming 1 hr prior to arrival. They explained what was going on with my unit, and when they entered the house they took proper precautions. I received A+ service. Thank you!

Just the facts. I submitted a claim Monday March 8th for a refrigerator that was not working. A technician came to assess the unit on Tuesday March 9th in the early afternoon. The technician told me he was suggesting the refrigerator be replaced. Today is Thursday March 11th, no word from Choice Home Warranty. Just the facts.

Good & friendly service with prompt response. The Agent was very helpful & gave us plenty of support & advice & help in making decision. He also arranged a substantial discount along with payment options. We agreed to a three year contract with a fixed amount.

Work completed same day. Wilbanks Plumbing completed the work ahead of schedule. However, Choice Warranty has at times selected companies that were not first rate, and we had 1 time where the tech quit during the initial appraisal because Choice Warranty was very late in paying him for previous work. Also, have heard from several techs that they would preferred to work with other warranty companies because Choice would sometimes challenge the tech's assessment of the situation.

Amie ** is the best! She responded quickly to my concern about my fridge and we had it fixed in a week. It was easy to submit, easy to process, and luckily an easy repair. I always recommend CHW to people who need it! (And Amie, I recommend Amie.) :) Thank you!!!

My disposal decided to die, called CHW, waited about 2 minutes for a representative, explained the situation and received a claim number. Next day, received a email that no one had responded yet, but to be patient. Then received a email that a technician had been reached and would call. About 2 hours later got a phone call and set up a time to come to the house. Appointment was kept, new unit would be ordered for install this week. Got a email with the authorization for a new unit, technician called to set up a date and time. Was on time-unit replaced. The experience was great, quick and painless.

The technician that was assigned to fix my water leak problem, was awesome. He is friendly, thorough and very professional. He didn't rush through the job but took a reasonable amount of time. Obviously, Choice partners with great quality service organizations.

Prior to his arrival, the fridge was making a horrible noise. I disconnected it. When he arrived and plugged it back in there was no noise. He waited an extra 5 or 10 minutes and still no noise. He was great and I hope the unit will be too!

Response time is disgusting, Representative were hard to understand due to their accent and their lack of putting a sentence together using good English. I am told response time is 24 to 48 hours maximum. It took them 6 days to get someone to my home to repair my heating system. For 6 days I stayed in a house that hovered around 55 degree. I requested that I receive a call from upper management, that never happened. DISGUSTING IS WHAT I CALL THIS WARRANTY COMPANY. As annoyed as I am, I might take to Social Media and let the rest of the country know as well. NOT HAPPY AT ALL.

Representative Cheryl was very thorough and polite. Our conversation was informative and professional. Unfortunately, I had not read the many pages of “small print” regarding dollar amounts and “caps”. My husband and I are deciding on whether to cancel our Choice Plan. Choice chooses to spend time (mine) and money on trying to fix appliances that are too old to fix. For the amount of (capped) funds, it’s probably not worth our time. Our decision will be forthcoming. Thank you.

Eric owns Foothills Star Appliance. He came to service my dryer and refrigerator. He was friendly, answered my questions as he worked, and even helped me with a small other problem that he didn't come here to do. I would highly recommend his business for any appliance needs. He's professional and kind.

My thermostat went out in -13 weather and you couldn't get a service person to look at it. With no heat I called a P&b co and they took care of it. Then I was told I should have ask for a reimbursement. Was I to go without heat in below zero weather. Since then the problem with you has been solved. I’m to get a check within 30 days.

I called. My heating downstairs wasn't working. They had a technician booked for Tuesday. This happened on a Saturday. I called technician. If I paid 150 weekend charge he would come out. Paid it. Was there in 30 minutes and fixed it. Technician was great. Definitely recommend again.

My claim was originally declined because it was determined that the problem existed prior to the activation of the account but when I decided to cancel my policy so I would be able to afford a new refrigerator I was promised a payment of $350 which I accepted.

Quick response to claim. Technician was friendly and did what he was suppose to do to resolve the matter...stoppage fixed and tub is draining. As of right now purchasing Choice warranty was a great choice that I made during the pandemic and I will be sure to share this with others. Great customer service!

Quick excellent customer service from Choice Home Warranty and Air Pro Services Texarkana! Contractor was insured, bonded, responsive, friendly, and a member of Better Business Bureau. They explained the problem and solution in detail. Work was performed quickly and work area was left clean.

Israel came on time for his appointment. He explained to me what needed to be done, what was covered by the insurance and what was not. I had to pay extra for a few parts and labor but the job was done painlessly. I am very pleased with his services and I definitely recommend him.

Technician was very professional and knew what he was doing and very easy to deal with. He arrived within time frame given and he was very pleasant. He even boy booties over his shoes. I would recommend Gator plumbing and drain. Thank you.

We cancelled our claim with Choice Warranty, because your company did not consider the flooding from a burst pipe an emergency. All the while our flooring is under 1 inch of water. No I will never recommend Choice to a friend or relative. We called our own Clean Up service, paid for it ourselves and saved very expensive flooring.

When he first got there and evaluated the situation I didn’t take him long to think that it might not be the pipes but something else. However, he kept fiddling with it for a while instead of just going to get the equipment and coming back at a later time knowing that I needed to leave for work. He also requested to come very very early, before 7 o’clock and when I accommodated he ended up having to be late which was frustrating because it was my one day to sleep in and he knew this.

The repair guy was fast and super nice! 10/10 recommended!!! He came in, fixed the issue, and explained exactly what the issue was. As I said before, he was super nice and super fast! Next repair hopefully he’s the guy! Thanks!

I feel 500 dollars is a really low amt. for plumping issues as older homes will have more problems needing fixed. I also don't think you should take away the reimbursement program because not all the contractors you hire know what to do or even fix certain problems.

The service was fast and the Technician was knowledgeable. Choice customer service representative was helpful and the notification was timely. Choice price and deductible is affordable. I have three accounts with Choice Home Warranty and I have no complaints. I hope it remains that way.

On a Thursday I realized my hot water heater was not working. Called CW on Friday and by that afternoon they had contacted a technician and an appt. was set up for the following Mon. This to me was a good turnaround time.

Our main toilet was stopped up and would not flush properly. Got our toilet flushing correctly and changed out the old flapper with a new one. I would recommend Choice Home Warranty for anyone who owns a home and appliances.

Glad technician came a day early. A bit rushed and not a lot of attention to detail. I had to relay the water in toilet wasn’t filling up. Found out the flap was slipping out and needed to be secured. Which meant the problem could have reoccurred.

He was on time, knowledgeable, and efficient. He not only fixed the switch but also cleaned out lint that had accumulated in areas we could never have accessed. He was polite and friendly and the communication before the visit was outstanding.

Called representative. Was nice but I sure had no idea our deductible jumped to 85 bucks from 60?!! What?. He said I was sent email in February. Uh never got it. He oh probably went to spam. This should have been sent in letter form and mailed to us. He said they raised the rate due to the service techs in our area. Nonsense.

From claims to service to finalizing problems were a breeze. We chose the best no hassle home warranty. Everything was done online and the tech arrived the same week. Choice was in touch with us all the way. This is the best warranty, hands down.

I was specific about my furnace problem. I told you that my Condensation Pump was Broken. Your response should of been It is NOT COVERED. I got it fixed but wasted my time and money on the situation. I Am Not Happy. I'm thankful that I still had money to cover cause it had to be fixed.

Our fan blower motor froze up and needed to be replaced. The service Company was called and promptly replaced the motor. I was pleased with the service and the professionalism of the technician. System working well. Pleased with the process.

This was the best technician that has come to my home. 2 day wait all total. In the future if I have any problems, I will ask for Brandon ** At Home Appliance Repair. He was on time. Very respectful of me and my home. He clean up, disposed of the waste. He thoroughly cleaned the inside of lens filter also inside of dryer. Highly recommend this company.

Although securing service for water leaking into my basement and no water in the kitchen was very hectic, the technician was excellent. He was timely, knowledgeable and very respectful. It took four days and several phone calls to secure an appointment for the repair.

Well I called at 6pm and the recording said, "You will not lose your place in line. We will call you back". So I waited an hour and decided to call back and I got assistance right away. I feel I should have been in line and called back.

Great customer service, explained all my options and gave me a great deal. Followed up to make sure that we got everything we needed. Simon was very knowledgeable and walked through all of my questions with me. I will definitely keep this company for a while as they are the best I have found.

I am a new customer and I worked with Greg. He was outstanding and gave me lots of discounts. I only hope that the change that I made was a good one and that the customer service in the future, as well as the service-men, will be as good as he has been.

This was an easy sale because I knew that I wanted the service. Louie helped me. I told him I could not pay the whole thing at once so I am paying monthly. I am living on Social Security and don’t ever have hundreds or thousands hanging around. I hope this works out for me. Thanks!

Mr Kenneth b was very courteous and knowledgeable, prompt, on time, didn’t kept me waiting at all. Because of his expertise I will surely recommend Choice to a friend and must I add he stated he will let me know when part come unlike the other tech I had. Thank you for your good customer service.

Our tech (ANDRE) Came on time as promised. He called and said he was 15 mins out. He arrived within 15 mins. I like that! I Don't like waiting for nobody. I respect that! We all have a time slot to do our daily Biz! I'm never tardy, Always early. Very nice man Andre, Clean, Well spoken and understanding! We are very happy with the service thus far!

I found that the sales pitch was a little pushy. After listening it made a lot of sense. The salesman came up with a policy that was quite reasonable. I liked the discounts applied for senior citizen and military discount. The only thing I didn't like was paying for the whole thing up front. But all in all I think it is a really good deal.

I have been under contract with another company for the past 12 months and have not been happy with their warranty service. Todd helped me today to sign up with the Choice Home Warranty Total Plan for a more reasonable price, and the plan covers more home items. I am so pleased and hope to be their customer for years to come!

So, I’ve used CHOICE Home Warranty Services twice so far and have been very happy with the outcomes on both occasions. The first time I had my garbage disposal replaced by one of their repairmen. This time I had problems with the toilet and was able to get my own plumber after which I will be reimbursed for the difference over my deductible. Everything went very smoothly.

My LG washer stopped working properly. I filed a claim on Saturday and received an answer on Sunday & the technician came Tuesday. He found the problem in no time and will be back with the right parts to install. I am happy to I have Choice Home Warranty for the second year and I can have peace of mind knowing someone will be there when I have a problem with my electronics and heat equipments. Thanks CHW.

We were very excited about our new coverage with a home warranty policy - that is until we actually needed it. Our AC stopped working so we naturally called to have someone come out to look at it. The technician they sent was prompt the first time, gladly took our $60 payment, said it was the thermostat, left, and never came back to fix it. We finally ended up having to call Choice to let them know what happened - so they sent another technician out to us, who diagnoses a completely different problem and claimed it was broken by the winter storm....although the original claim was placed WELL before the winter storm occurring (fishy, right? yeah, we thought so too). So then we were told that it would not be covered because it broke during a storm, not wear and tear.

Submitted a claim to check a problem with our gas heat that stopped working. The company technician came and found that a blower motor wasn’t operating. Fortunately he had one in his truck and replaced it. The heating system is working fine now.

TEMPERATURE PRO accepted your request for service on my claim. I would like to express to you about the very courteous nature of Mr. Nestor ** in regards to my A/C malfunction. TEMPERATURE PRO has a excellent technician in their service. Any future A/C difficulties I will direct them to TEMPERATURE PRO.

I recently filed a claim for my water heater leaking and a plumber came by to assess the leak. I had to pay $85 for the plumber's visit/deductible. Then I had to call you back to check on the status of my claim just to be told that the water heater was not covered. It would have been courteous of you to inform me that the water heater was not covered when I filed the claim. Could've saved my $85. Water heater is still leaking. I'll get it fixed myself.

I reported my microwave stopped heating on February 14 2021. A serviceman came. I paid $65 for him to say he couldn't fix. Sent in part number & price so he could fix. Email sent to me offering. Pay off which was unacceptable. Reported this assigned person to follow up. Said they could not reach me by phone. My phone was totally working that day. I tried to contact them at number given. No further corresponding to to me. Bottom line no money. No microwave.

You couldn't get a tech. to come to our house, because they know of all the hoops you make everyone jump through. I got one on my own according to your rep, but he doesn't want to deal with you. He gave me the part numbers and price of them, plus his time. It came to$685. You won't let me as a home owner fill out your paperwork, but you can't provide me one that will. Pretty small hoop that is. I have a feeling you don't pay out many claims or have many return customers.

The service tech was courteous, professional and expeditious. I was able to get my problem resolved quickly. Even though the washer cannot be repaired it will be replaced and I am relieved to have a washer that works. Thank you.

Had some missed communication issues but once issues were corrected the services was good. The tech called with estimated show-up time and showed up early. Was very professional. Fixed the issues and cleaned up. Will surely use this tech in the future.

Phil was great. He found a plan to work with our budget. He was knowledgeable and extremely helpful. He did not pressure us he just provided information and answered our questions. I would recommend to other people in our neighborhood.

I paid $85 For the tech to come to the house then another $293. Also paid another $17 for parts, for a total of $310. All total I paid $395 this job. The technician was excellent but the cost—-I am not happy with that. What good is this warranty if I have to pay out of pocket like that? I am considering canceling this warranty.

The Technician was very accommodating to include moving up my scheduled service date because of my work situation. Very knowledgeable and friendly. Had to order the part and return for final installation. Before he left he also ensured that the part he required was covered by the warranty.

Not happy that there is nitpicking of what is allowed or not in fixing an electrical issue. The tech showed up took 6 hours to give a semi diagnosis and installed material without my ok which added $20 more and he wanted cash or check no card which was never mentioned until the end.

The repairman came out and as I expected the microwave would cost more to fix than repair. Choice's cash offer was reasonably fair based on their written guidelines. Thank You Choice for great service, timely decisions and quick action. Also kudos to the time well spent by the repair person explaining procedures and what may or may not be involved.

I have made 2 request for service. I wrote in the details heating in 1 room isn't running properly and the tech said what was needed which was a unit but they haven't said anything about getting heat there. I would think they would've sent a ductwork guy out or replaced the current unit as it's not pushing out enough hot-air to warm all needed areas.

Choice and contractor responded immediately! Everyone very polite and professional! I have used Choice Warranty for many years and they have always satisfied my needs. I would recommend them above other warranty companies, as I had numerous bad experiences with these other service companies.

Service personnel were polite, respectful, covered thorough, they explained everything as they went along. I have no complaints. They worked with my schedule, and kept me informed regarding arrival time. They left the work area clean. I am glad I have CHW.

Choice dispatched a Technician to check on why our garbage disposal was not working. The Technician came out and pronounced the garbage irreparable. He immediately took out the old unit and installed a new garbage disposal immediately. We are thrilled at the great job the Technician did and how rapidly Choice coordinated the effort!

Home Choice Warranty quickly contacted Air Pro Heating and Cooling of Charleston, West Virginia when I called with the problem of the garbage disposal. Air Pro Heating and Cooling did an excellent job in installing a new garbage disposal that was needed.

Professional, knowledgeable and was mentoring a young technician. Nice to see him teaching a younger generation the trade. Kind and respectful to both me and the younger man learning! I would use this company.

He was very professional, friendly and helpful. Completed his installation in a timely fashion. I would recommend him to my friends and family to do work for them, he really knows his job and is great at it. Please make him aware of that.

The techs professionally diagnosed the issue and immediately worked on it. They were friendly, knowledgeable and explained the issue. I was very pleased with them. I would highly recommend them to others. If I had other issues with appliance I would want these guys to be there for me.

I've had CHW for several years and have used the service on several occasions. CHW has always promptly responded to my issue and satisfactorily resolved it. I highly recommend CHW. It's a warranty you're happy you have when a major repair arises. The prompt response, friendly customer service and reasonable price is worth it. A home is a huge investment, protect it with CHW.

Choice was very prompt in finding someone to address the issue and diagnosis the problem. Technician submitted the his diagnosis to Choice and they promptly made a decision regarding my claim. I was delighted with Choice’s decision to approve my claim.

He call before to be sure we're home. He's on time, very professional and give us idea how to make it work. He check everything out to be sure parts working good. He said next time still happens, just call them & no charge. He tested the washing machine with clothes and without clothes. He show it to us to be sure the spinning and drying process is working properly and drain properly. Before he left he put all things back we're all proper places. Very polite and sounds honest technician.

My contract with them since last 3-4 years and further I have made more 6 years contract with them. Their customers dealings are very nice and their services are excellent and very prompt. Recently they repaired my heating system which is working good. I really appreciate for their exceptional services and cooperation.

Was easy to understand and explain the whole process! Also helped me get the best possible deal available!! Now will be covered the next 3 1/2 years for a great rate. Was referred and that process was easy as well!!

The rekey service company was very responsive, professional, timely, and kind. I strongly recommend this company. Thank you for the good service. Choice Home Warranty arrangement was great and response time was very fast on internet service request submission. Thank you.

I have been researching various home warranty programs and found that the best choice for a warranty fell into the hands of CHOICE Home Warranty. The ease of enrollment was excellent. I was able to obtain my warranty information instantaneously upon enrolling. That was great! I have yet to use the product and hope to not have to use it. It would be awesome to never have to use this warranty but as with car/home/boat insurance, I love having a peace of mind that things will be covered, if anything fails.

I called ADP for a different day and time. They got me in sooner than you (Choice) had given me.. Andre was very knowledgeable regarding his job. This is the second time I had him for repairs. He is awesome. Kudos to Andre.

If you want a good home warranty company Choice would be a good choice. No pun intended. But if you don't want a bunch of emails daily from your home warranty company, 3 to 5 each day, don't choose Choice. They will choke you with unnecessary mail. So much so that I put them on my junk mail list therefore I miss some important emails from them.

First time having to use this warranty. Filing a claim was very easy online, had an appointment set up for less than two days later within hours, and the tech who came out today was on time and fixed the problem on the spot. Grateful!

A representative of Choice Home owner Insurance contacted me almost immediately as I was reviewing their services. He kept offering me discounts claiming to "discuss it with his supervisor" until I finally agreed. Jarrod kept telling me I would receive a contract by email right away. That was roughly 5 hours ago. All I've received so far is this offer to leave a rating! I just signed up and can't use the policy for a month. And, I don't even have a receipt for the transaction. How would you feel?

Easy to submit a claim. Not easy to print out the confirmation number. Waiting is the hardest part when your kitchen sink is backed up. To date all claims were handled professionally. Both dishwasher and stove were expedited quickly and the technicians were kind and courteous and professional. Only delay was waiting for stove top parts.

My heat pump was not working and after Jason’s inspection and testing, he determined the problem. He ordered the part and it's works perfectly. Jason was very knowledgeable and efficient yet professional. I really appreciate his hard work and expertise. I also am VERY happy with the service of my Choice Home Warranty. Very professional and right on the ball when we needed them. We feel secure again.

After calling for a plumber for the first time, and the second time calling for service, I have to say that Choice Home Warranty doesn't have any communication with their departments. It took you guys almost 5 hours for me to get an email telling me that my claim was approved but that I had gone over my limit. I didn't know I had a limit, which was of $500. It took 4 calls to Choice before anyone could tell me that I needed to pay $45 extra. What should have been done in the morning, the tech had left to take care of another job and came back to my home at 5:30 pm and didn't leave until 9:30 pm. I spent one whole day waiting for my sink to be fixed, and it took all day. The last customer service rep that I talked to, she was so rude. Not renewing my contract with Choice.

We have your company for almost 4 years.. Have been completely happy with the workmanship & professional care we receive. We would like you to recognize your employee Anthony that have been at our home several times. He has gone BEYOND our expectations. Extremely knowledgeable, polite, accurate &’professional. Please see that he is rewarded & recognized for representing your company high standards. Thanks for allowing us to tell you...

Lazlo Plumbing arrived promptly after only one day's claim. The service was promptly and perfectly done in a short time. The serviceperson was clean, wore masks and footgear and we were very pleased. We also liked the fact that he checked out any other possible problems.