Choice Home Warranty Reviews

I would highly recommend Travis with Stay Cool heating and Air. He knew there was record heat coming and got here early. Also had it fixed promptly and professionally. I will request him/Stay Cool for any future visits and maintenance.

I have had to place 2 claims and both claims were handled in a timely manner. Both companies that came to do repairs were amazing. One of the claims was for AC repair and they came the next day and had my AC running great. I will tell everyone about my wonderful experiences,

This was my first claim with Choice and having had other home warranties I was impressed by the no hassle of getting my repairs done. I was so used to jumping through hoops just to set an appointment. This was great!

I was taking my time to decide due to my tight budget and was truly going to sign up but I was getting calls and emails to the point of becoming annoyed however rather than block all the unwanted disturbances I decided to sign up just to stop the constant messages. I feel satisfied because I need this and the rep was very polite.

This is my very time to file a claim for the repair of my dishwasher and I was very surprised how fast I received the response and tomorrow the technician will come at home to fix the problem. I can recommend you to all my friends for a very prompt response.

He is very courteous and very polite to talk to. He is also very respectful to his client especially to the elderly like me who has a little problem of hearing. I rated him as an agent for five stars. Kent I wish you good luck to all your endeavors and stay great all the time to your company. May God bless you more.

Albert was helpful and very nice as he sold us a longer term warranty! I hope we get to use it as we bought the 6 year program! We purchased the Total Plan for our home and our Rental. Not much else to say!

Service tech was very professional and courteous, job well done, would highly recommend for all your plumbing repairs, they arrived on time, they cleaned up any mess that was made. His helpers were very polite and courteous, would let them handle all my plumbing needs.

I filed a claim to have my dryer repaired. It took over a week to get someone here to fix it. The repair was scheduled, canceled by vendor, then rescheduled for a week later. In my opinion that is too long to wait to have something repaired. You should contract with more vendors to speed up repair times.

Israel, our plumber from Diamond Plumbing took one look and knew immediately what had to be done. This was Saturday and they are arriving within a couple of hours (Tuesday) to complete the task. The other Company I was with, which prompted my change, took 7 weeks to do a job.

Contacted CHW about a broken clothes washer, they were very responsive, had somebody out here in just a couple of days, said that it couldn't be fixed, Choice let us know that were replacing it, and sending a check. Great people to work with. I wish all companies worked that well with its customers

Fair priced, easy to join, worth it! Amy was informative and explained everything that was to be covered! We felt it was so fairly priced, we signed on for 3 years with 6 extra months of coverage. Thank you very much!

Mr. Luis ** explained all the benefits of a home warranty from Choice Home Warranty. He answered all the questions my husband and I asked him. We were impressed with the promotion for the six years and decided to buy a Choice Home Warranty.

Patrick repaired my ice maker, cleaned my vent, advised me what I need to do to keep my fridge running properly, and ordered the parts I needed. He also scheduled an appointment to install the part he ordered. I am very satisfied. Thanks.

The third-party company that was hired to come to our house was great, they were so understanding. But I am not satisfied with CHW. Our AC went out and our house was 90 degrees with two toddlers inside. We could not have waited a week to have it fixed, I had to call another company’s emergency line. CHW doesn’t have an emergency line so I was scheduled a week out. To me, this is unacceptable, especially in Arizona. There needs to be an emergency line for things like this.

I filed a claim with Choice and the very next day they sent someone out to fix the issue! They send out the most qualified vendors. I was with Home Warranty of America and they had the worst service ever!!!! I highly recommend Choice Home Warranty.

Choice Home is a great company. Always there to help. They are priced very well and you don't have to worry all the time about something breaking down and no money to fix if that happens. All summed up it pays to have Choice Home behind you.

Allred Electric Services responding to me with the information I needed and within a short period of time were here to check out the problem. The multi-lighted fixture was flickering and would not stop. He checked it out and made an adjustment to see if the problem would stop.

I'm not satisfied nor dissatisfied, but I called regarding my upstairs A/C starting to run louder than normal. Tech told me that I needed to add a relay because it was pulling too many amps on startup, but it isn't covered under warranty so it would be $350 out of pocket. I read his report and it now sounds like since I didn't buy it and the compressor fails it will be my fault. I did research and the noise and higher amps is just due to age telling me the compressor will go out at some point. I just don't like these constant upsells whenever they come out. When I had furnace trouble the guy told me I had to have all kinds of things done out of pocket. I got a second opinion and didn't need it... So I have trust issues with some of these techs. He was very nice and friendly.. but I'm just feel they are told to sell things that I really don't need and even if I do it.. it isn't going to prevent the inevitable compressor dying of age.

Technician did what he was supposed to do but when questioned about a an issue it seems like he had an attitude, also when ask to measure an missing drain pipe while on my roof...that I needed to replace at another time, he refused to do so....his demeanor for customer service was not professional.

I reported the problem, they told me several days to get someone out there. I called the service provider and explained my situation and they got me in sooner. The service tech came out was very professional and friendly. He looked at the refrigerator and know exactly what the problem was and had it fixed in less than 25 minutes. Excellent service. Thank you for being there.

The AC was out during a heat wave of 107° no wind days. They were quick and finding the control panel was out, got it running while they looked for a new control panel. He did a thorough job and would highly recommend.

I was informed that the service would not be covered as you considered it maintenance. So I had to pay $156 out of pocket even though my premium has doubled over the years and I understand my co-pay has increased from $60 to $85. If I had been told upfront that my policy would not cover, I would have used the company that installed the unit instead of someone I had never heard of. The company you sent was ok and completed the job.

I am very pleased with your service. Everyone is professional, provides a quick response, and affordable. The technicians I have used are also professional and timely. I would recommend you to anyone and will renew my contract when it expires.

It was very easy to purchase the warranty. It was very clear cut and easy to understand. I put in the wrong address when purchasing the warranty so hoping to get that changed. Other than that it seems great and I feel at ease finally having a home warranty.

JOSH the fellow I spoke to was very nice. Explained all that was covered and answered any questions I had. Some he had to repeat to me and he was very nice about it. Pleasant experience!!! I would recommend Choice Home Warranty to my friends.

We had a faucet that kept dripping and we couldn't figure out why. We tried to fix it ourselves several times and it wouldn’t stop. We did a claim to Choice Home Warranty. The tech came in and did the repairs quickly. He did a good job. My husband said he was one of the nicest people he’d ever met, and he was very thorough. Choice has been really good.

My air conditioner has been breaking since September and has been trying to get them to tell me what the problem is, they don't give me a solution, they tell them that I could buy an air conditioner and they install it... No, none of that. They didn't repair it and the dishwasher too. They never fixed it and I had to buy a new one because the technicians took everything apart and never fix anything... A company that makes millions and can't replace an air conditioner or a dishwasher... It's a shame. It's a scam company. They don't have a Qualified technician to fix your problems. A waste of money and time And unnamed embarrassment... I pay every technician..I pay home warranty .... and nothing is fixed. Horrible. Very poor company. No one give me 1 solution. No nothing.... and they sent to my that I'm lucky 50 dollars discount. Wtf.

Every time I have called with an issue either from ceiling fan, dryer not working, fridge ice dispenser not working, oven top broken this company has ALWAYS been there for me, to me they are the best and I will never change I have been with them for several years and they have always given the best and come through for me. Great Customer Service and In home service.

Mike ** was the best. He made it easy to understand the home warranty with The Choice Total Plan. He made it easy for me to sign up and get the plan started. I will do it all again if I can work with Mr. **. I haven't used the service yet because we have to wait 30 days before we can put in a service request. So hopefully the service will be as exceptional as the customer service.

The first Technician that came to my home was very Rude, Disrepectful, all he cared about was his 85.00 which he reminded me around 3-4 times, would not recommend him or his company to anyone's one might get shot! Second technician was very thorough and kept me updated and explained what actually was going on! Third I asked for a Supervisor to give me a call since last Thursday. Still have not received!!

Had a breakdown in socket and they sent an electrician who charged service fee and couldn't fix a small issue and said Choice Home Warranty would send another tech to fix it. Called Choice Home Warranty and they indicated tech submitted it was a major issue with wiring in wall that was not covered but if I get my own electrician to fix it and submitted an appeal and if new electrician assessment suggests it was covered issue they would reimburse it. I got another electrician to come, paid him to fix it and resubmitted to CHW with description of it being small socket fix that was covered but they refused to reimburse for cost of electrician saying the claim was over thirty days and closed. They said they are corporate office and there is no other resolution or someone I can talk to resolve this. It seems they stick to their ground whether right or wrong and customers have to pay for what is even covered service.

Very Pleased with the Sales Associate, he was very professional, not like First American Home Warranty. I had a bad experience with FAH not honoring the Contract in a timely manner. Would highly recommend Choice Home Warranty to other Home Owners.

I've been a customer for over 8 years now and have only filed about 3 claims. They have always been courteous and fast in getting someone out to fix our issue. You can file a claim online or call into customer service. We've never had an issue with them.

We are extremely pleased with CHW and their representatives. From our initial request for service, the service itself, to our contact with our case manager Champagne Chestnut. All have been incredibly positive experiences. Our case rep Champagne is an outstanding representative of customer service. She listens, is attentive and kind, she explains thoroughly the process. I will definitely recommend CHW.

The Garage Door opener stopped opening and closing after the wall switch or controller is pressed. It used to function opening and closing properly, now we do it by hand manually. James was thoroughly efficient, knowledgeable and friendly. I will hire him again for sure.

Ended up canceling appointment. Stove started on its own after 20 minutes of my call I got my appointment with Kenmore. Very very pleased that you're prompt. Very very pleased that your fast response. I was losing hope in your company, though I had to cancel the service I was very impressed as I said by the prompts and the speediness at which I was taken care of which has never happened before and I have used your service often. Good job. Very very pleased at your new communication of problems. People from different cultures have no idea what goes on here in the United States. Once again could not be happier with the prompt and leaving out of the middleman from the South Pacific, or any country other than ours. Thank you very much.

Excellent customer service. Friendly and polite. I liked the following call making sure I was able to review my information. I really liked the user friendly portal. A very reasonable contract. I was able to cover all the items that I needed.

Reliable friendly service you can rely on. Choice Home Warranty is prompt to provide service right away so that your home is protected as needed. My shower head faucet is broken and we worried it might leak. I called Choice Home Warranty and we are waiting for a technician/contractor to come out.

Choice Home Warranty has good quality service with quick response to any sort of issues. The response time is really fast and they resolve the problem within the time frame. I would absolutely recommend CHW to friends, family and colleagues.

On 6-10-2022 I filed a claim to Choice Home Warranty for my AC breakdown in my rental property. It's 100Degrees in Houston TX. I also called them on the phone regarding my ac breakdown so I could explain to the operator that there are senior citizens living in the house with health issues. I asked if there was any way Choice home warranty could expedite the repairs. They told me that they have submitted my claim and that I would receive an e-mail within 4 hours from a repair company on the schedule. After waiting for 5 hours, I received an email from a company called Saint Barbara that was located in California stating that they have scheduled a technician to come on 6-17-2022 to inspect the AC. That is 7 days away and the company is located in California.

Quick response from the warranty company. Great job by the contracted plumber. Came in and got the job done quickly. Even called before he came to ensure we would be home. We just moved in so having a company help quickly was a good situation for my family.

Was very disappointed in the way Choice Home Warranty scheduled this Claim. We first got an e-mail Tuesday June 7, 2022 from Choice Home Warranty telling us an appointment had been scheduled for Thursday June 9, 2022 11 am - 3 pm. The Technician was hard to reach and never showed. Talked to the Technician late Thursday night to find out his email from Choice Home Warranty scheduled this Claim for Sat. June 11, 2022 11 am - 3 pm. The Technician from Handyman Services - Austin Puckett showed up on Sat. June 11, 2022 when he said he would. Our service by Austin was GREAT (No Complaints). Would highly recommend him. We did on Sat. June 11, 2022 early morning get an email from Choice Home Warranty telling us the appointment was scheduled for Sat. June 11, 2022 11 am - 3 pm. Go Figure! I feel Choice Home Warranty needs to do a better job of scheduling these claims, causes a bad experience for the customer.

Elizabeth call me this morning to follow up with me when I placed an online inquiry. She was pleasant, knowledgeable, professional and willing to give me the best price possible. As I’m a new client and have yet to use the service I’m impressed already.

They are pretty professional and I'm pretty happy to have them as my Home Choice Warranty service, I plan on renewing again once my current policy is up for renewal. It gives me a peace of mind that anytime I have any type of home type of issues I have someone that I can relate to.

Tech was very prompt and showed up 10 minutes early. Did a detailed inspection and found two problems. It was determined to be not feasible for repair and I accepted the offer from Choice. The price was fair and we have ordered a new GE. Thank you for providing your advertised fix or replace policy. Thank You.

After 3 "No Shows" for scheduled appts, reassigned contractor did come to my house. Determined the system was low on charge. No airflow measurements were made, Just looked at the clean air filter. "Topped off" the R-22 refrigerant charge with R422B. No refrigerant leak check performed. Measured air temperature with thermal scan thermometer, not an accurate air temperature measurement. Contractor was courteous.

I bought a policy and a few days later I have a claim. I’m not covered for 30 days and was not informed of that. Agent tried to upsell me and when I declined, he hung up on me. I am a long time previous customer, but that doesn’t seem to matter.

Very quick response from the Choice Home Warranty team. The technician who was sent out was professional and eager to explain in detail his findings. I would highly recommend both Choice Home Warranty to others having used their services three times in the past two years.

Making a claim is super easy to do. I have several policies with Choice because I own rental properties. Whenever I need something repaired Choice makes the process easy for me or my property management companies to file a claim and get service in a timely fashion. I am so happy that I switched to Choice a few years ago. I have referred everyone that I know to Choice!

Called in at approx. 8:30 CT on a Thursday. I heard from an A/C repair man that afternoon. Set up an appt for 8:30 the next morning. He arrived promptly. Took care of my problem in a timely manner. He even asked me to text him the next week when the temps rose, he wanted to make sure I was satisfied.

Requested service for my pool filter. Received response very fast letting me know that a tech will be contacting me shortly. Expecting to hear from someone tomorrow with a scheduled time for service. Will follow up with review upon completion on the job.

I was disappointed with what was offered as a cost replacement for my dishwasher and I found CHW staff to be unresponsive to my emails and phone calls. I appreciated the option to receive a check instead of a gift card.

The email said our technician would arrive between 3 and 8, he called and said he would arrive at 4. He came in and went right to work, figuring out our issue with our refrigerator and within an hour had it running and said he would order the parts and return to finish the repair. Very professional, Thanks.

Choice Home Warranty is very prompt with getting a service person back to you. So, I've been happy with them. Everyone has been great. One of the technicians said that it's more difficult for a technician to get a job authorized by Choice Warranty than by this other company that he works with as well. But it doesn't affect me, it's the technician.

I had no issue with the response time from Choice Warranty. What I could not believe was how far out my appointment was. Couldn’t you have found another Company to fix it. No one gave me an explanation other than it was the best they could do.

The technician who came to my house was great! Choice warranty however, did not call to follow up on the appointment. In the 8 weeks it took for my claim to be processed I only received one email with an update. I replaced my appliance 2 weeks after the claim was placed. Finally after 8 weeks Choice decided to replace my appliance. But was only offering Lowe's gift card to replace the appliance. This was not acceptable as I had already purchased a new one. Also, when I signed up for the warranty. The sales person told me that if an appliance needed to be replaced it would be the cash value of the item, not E gift cards. There were a lot of broken promises in this transaction. I was told more than two weeks ago that a check would be mailed and I have yet to receive it.

Our air conditioner started acting up Thursday, Friday a technician was out and did a bandaid fix and ordered a part, he came Sunday to put the part in. It's 113 here right now and the response time was excellent. The technician seemed knowledgeable, very courteous and even worked on Sunday to fix our AC!!

Four days without air in 114 degree heat. Waiting promise Tuesday morn. Unacceptable. The company should work on weekends in this weather. Should we have a different AC problem please do not use this company for us. We hope we do not have another problem.

I was able to get my hot water heater diagnosed and replaced within 48 hrs!!! Thank you ChW for your quick response and great company that did the work! Action plumbing is great to work with and very friendly

Choice Home Warranty is awful. They use technicians who are not licensed in their field.. They do everything they can to deny a claim. I have currently had no AC almost a month and they don't care.. They try to get techs to do work very cheap therefore they can't get any reputable ones to work for them.

Phillip was extremely helpful and patient even when I called him back several times because I had a lot of questions and concerns. And he handled every one of them on a individual basis and was very knowledgeable as well.

Tamilr was awesome. He did his best to reduce the overall cost to something I could afford. As long as everything that he told me remains true I will be buying an additional policy for my second house and referring this company to all my associates. Future reviews will be posted to ensure that this company stands behind their word.

Very prompt when reaching out to someone, I recently renewed my policy for a second year and am very satisfied even customer Service though I've had no claims until recently. The constant reminders of upcoming renewal time period and full reminder and also discussion with CS explanation to my agreement.

As new Choice members our experience so far has been unsatisfactory. Our most recent claim was denied by Choice even though it fit criteria established by a Choice representative. Our appeal outlined specific evidence which supported our claim but was unheeded by our case manager. The appeal process has proven unfair, unreasonable, and unsatisfactory. The personnel at Choice have been understandably biased toward their company but at the cost of fair consumer relations.

I love this company, had an A/C unit that went out on Tuesday, at 109 degree temps in Las Vegas. The warranty company had someone sent out the next day, and we had a new replacement unit on Friday.!!! So very grateful and now cool!!

We left American Home Shield to come to Choice. Customer service was outstanding to switch over. Looking forward to doing business with Choice Home Warranty for our home coverage. Recommended by my parents. They've had great experiences when having to use their policy.

Choice Home Warranty is cheap and was a waste of my money. The microwave over range broke in my house and they refused provide me enough money to replace it so they wrote me a musicale check and I’ll be shopping on Facebook market place if I want to find a replacement unit and not come out of pocket. All they had to do was give me $50 more dollars to replace the unit but they said they do not pay out full price for replacements which is ridiculous. The entire point of having a home warranty is to protect the owner from paying for expensive items when they fail. They won’t even install the new unit when I get it. They are pretty much useless. I could have saved the $65 service call fee and replaced my unit myself. I had a different company prior to this one and I regret letting commercial ads, star ratings, and a cheaper price convenience me to switch. I guess you get what you pay for.

I can’t rate my experience until you fix the problem. If it’s fixed today, wonderful. If it takes a day or two, not good. I also don’t like not being able to talk to a real person when I call in with a claim.

Unbelievable quick response. Tech was very business like and extremely courteous. I have absolutely nothing negative to say. I would not hesitate to recommend this company and have already told five people how wonderful my experience was. I was kept informed every step of the way for my service. EXCELLENT EXPERIENCE!!! Please don’t change.

I called because the air stopped working. The first call hung up on me. I called back and interacted with the auto response and was referred to the web due to the long wait. It said I would be contacted, but I received no call. The technician asked up at the door without notice. He said I was sent 2 text messages, but upon confirming 2 numbers were transposed. I found 3 emails in the junk folder, the last one sent at 3:14am. The technician was Great! He fixed the problem in about 10 minutes! Very nice and courteous!

Outstanding service for my water heater. One Drop Plumbing LLC done very good job. My water heater is working now. Technician is coming on time first day. And next day come back for replace gas valve. I am happy for hot water and great services.

Best experience I have had with Choice and I have had some bad ones. Susan and Dustin were excellent, letting me know when it was scheduled, following up on the day of the work. Dustin was knowledgeable, friendly, and fast. Was thrilled to have water pressure again!

I learned that my AC Unit stopped working when I arrived home around midnight. I filed an online claim and by 11am the next morning tech arrived and within 30 minutes my AC Unit was back up and running. This is my 2nd time in as many years filing a claim with Choice Home Warranty and both times they were as advertised. With $75 deductible, problem solved. Very pleased with Choice Home Warranty at this time.

Martin Appliance Repair Service had three (3) no shows in coming to our house to repair our washing machine and looking at moisture coming from our dishwasher. June 6th at 11:00am-1:00pm. June 6th 5:00pm-8:00pm. June 11th 11:00am-3:00pm. On three separate blocks of time that were scheduled, Larry of Martin Appliance Repair did not show up at our house or call to notify us of that he would not or could not make it.

Website is very easy to navigate and I was able to setup my claim very easily. I was able to fill out the form with no issues. I received an email quickly confirming my claim had been received and is being processed. Great website!

Did not appreciate the service rendered. I paid the co-pay to have my air condition service and I still had to call someone else to come out and service my air condition and pay them for it because the people they sent did not fix my air condition, they were not professional and they didn’t wear a mask! I was very disappointed!

Very helpful and very polite. Hope I can recommend it to a friend. Looks like you guys have great discount and coverage on the warranty. Thank you for the info. I will tell a friend about the coverage and help you gave me.

The technician was very courteous and explained in detail what the problem was with the Ac unit. However I had to wait 4 days to get the service. In the summer heat it is very uncomfortable specially for a 75 year old senior. I hope the wait time gets shorter in the future. Thanks.

The technician Choice sent was very good and Choice made the decision to replace my washer. Unfortunately after delivery charges, tax, installation and the deductible Choice charges plus my monthly contract payment, this hardly seems like a warranty at all. My high end washer brand new cost over 900 dollars and they didn’t even offer enough enough to replace with a low end washer. We had a previous repair made by Choice which worked out fine but replacement does not seem to be fair at all. The policy is very misleading in that area.

We did research for a new home warranty company, as our previous company did not meet our needs. I worked with Theo today, and he provided all needed info and was able to answer all of my questions. I feel great about the value provided and set up for six years.

The Technician did a superb job!! I would highly recommend Choice to Everyone!!!! He called and informed me of his arrival time! he arrived on time and completed the work in an Excellent manner. This Company was recommended by a Friend and I am thanking Her every day for the recommendation!!!!

$246 will not replace the broken dishwasher, I will not renew the contract. Whole plan is a scam, they say they replace or fix items, they do NOT. Save your money. This is not for you. I am very unhappy with this, new dishwasher cost $600 not $240. Read the fine print.

Choice did a great job in response to our plumbing issue. We heard from a plumber the same day and he was at our house that same day and fixed the problem. Great service and excellent response time!!! We would highly recommend Choice Home Warranty.

Great decision to get the Choice Home Warranty. The AC in my rental property went up on one of the most hot and humid days so far. They sent ac tech the next day...He diagnosed the issue. Came back the next day and fixed it. He was professional, friendly and worked efficiently. Choice covered the repair and even approved it the evening before (after hours). The process was easy and quick.

I raised a claim the other day for my garage door opener which was not working. A technician was assigned within hours and it was serviced the very same day. Just paid the service call fee and a new equipment was fixed in no time. Saved the day by Choice Home Warranty. Really smooth process.

My account manager is an awesome, delightful, and considerate person and there should be more like him. Your company is lucky to have him and if I had a 1,000 homes I would all sign up for them on account of him. If he hasn't gotten a big enough raise I highly recommend you do so because not only did he sign us up for this policy because of him if I am able to use this company for any further purchases I will most definitely do so.

We have had ongoing difficulty with the repair of our AC unit. It has been 14 months and still no real resolution. Once our warranty is up, we will not continue with Choice because we do have a choice. If others can read this, RUN don't walk away.

The best tech we have had come in 2 years we have owned home and this unit. He was thorough and very pleasant. Completely examined system to try isolate issue. Our problem was he could not get permission to put dye test and had to wait on permission for freon. This is old unit we have had maintenance on several times over 2 yrs. First time for freon loss. Right now cautiously happy we are cool again.

Currently, the service has been commendable. I have not experienced any problems as of yet. I have only filed for one claim since I've been a customer and the claim results have been very satisfactory. I will continue my service with Choice Home Warranty provided that the service has been as good as my current experience.

I only gave CHW 2 stars because we bought a plan for my daughter’s house, and the technician was fantastic. They didn’t come out the day they were supposed to and new nothing about it from Choice. My personal house has a warranty with Choice, and out of four claims, not one has been satisfactorily taken care of. All we’ve done is pay call out fees for nothing to ever get done about our issues. When our freezer went out they refused our claim because they said it was “caused by a storm,” even though we hadn’t had a storm, they totally ignored what the technician told them. Stay well away from this horrible company.

Jim seem to know exactly what was wrong with my dryer within minutes. He was knowledgeable and very kind. Tech responded within 36 hours and was at my house on a timely manner. Waiting for parts. We will see how long that takes.

I Have been happy with the technicians that have been sent. They have always been professional, Knowledgeable and fast. Nice to know I always have have one place to go regardless of the issue. In several instances have gotten the same technician.

Tech diagnosed problem quickly and fixed the problem without issues. Response from Choice Home Warranty was very quick in dispatching help. Choice answered the initial call and with very little effort an appointment was set up. It only cost the initial fee for a service call. I was very pleased with the entire process.

Pipe leaking in basement; toilet not flushing. Matt from Fran's plumbing was prompt, professional and knew his job. He fixed the problem quickly, the leak is gone and my toilet flushes. He did not talk down to me and didn't make my questions sound uneducated. Matt could be my plumber for life!

This was the smoothest claim I've dealt with and the most efficient. One email, tech called when he was 10 min away, he arrived and had the washer running in less than 45 min. It did require two parts that have to be ordered but at least he got me running enough until the parts arrive.

Excellent service and guidance with a very customer related person. Quick response and good understanding. You are exceptional fast to answer the phone. Hopefully the service person will be as fast to come to our place. As you always send very professional people, I feel very confident.

I never heard of this place. My brother was look at get car from there and so I apply. I also needed a car. I had some money save. I apply and was approve. I waited couple weeks just cause I was was nervous and wasn’t wanting to get hope up and be disappointed. Finally I made appointment and when I went in I said I have this amount what can I get. And glad the guy who helped me told me I look at car that I could get and I ended up getting a car and the process of it was so easy and glad was really helpful on questions I had. I was easier car buy experience I’ve ever had. The next day my bro went in and got a car.

Yes I got what I wanted. A quote it was fair price. Will get a few more quotes and compare and then call back. Right now I don't think that my furnace or air conditioner are working the way they should.

Good work done to complete the repair on the house plumbing. The problem was resolved and no problems with the water overflow in the bathtub and bathroom toilet, the kitchen sink. Not with the appliances like the washing machine and dishwasher. Thanks for your services.

Customer representative was friendly and courteous however my date to take care of my situation is for me to wait 9 days for repair. I think 9 days is a bit long for a tech to come do any repairs. Why does it take 9 days for a repair?

The tech was very polite and knowledgeable. Completely on time and resolved the issue very quickly. I appreciate the good service. Choice Home Warranty has been very good to work with. Thank you to all. I would recommend them to friends, family and neighbors.

The case was open online over the weekend. The technician came on time after 2 days. He fixed things clearly. We verified and everything is good. No complain. The service is pretty good. I would recommend my insurance company and the plumber service.

I have a policy that I faithfully paid on for 3 years. Have an electrical issue that Choice said was covered and now after paying 2 service fees back to back I find that it is not covered. I Gm feel this company is a scam and a rip off and will be cancelling services with you.

Choice acted quickly on sending a qualified technician, and when it couldn’t be repaired acted quickly in approving a new AC system. We are very thankful and impressed. We have never gone through this before so we were concerned but your service was wonderful. Thank you!

It was my first time calling to make a claim and it was a pleasure dealing with the rep that we had. She was fast and efficient and answered all questions that we had. Didn't get her name but Thank you.

Choice Home Warranty is responsive and they have been timely. I had an issue and somebody contacted me and they came out and fixed the problem. When the refrigerator ice machine quit working, I only had to pay a deductible. If I had to pay for the repair separate out of pocket, it would have cost three times more than the deductible. You get cost savings with Choice, especially on electronics. The techs explained the details of what they were doing and what was being fixed. They were good and sociable.

Plumbing for kitchen faucet and toilet handles for two bathrooms. Excellent knowledge and customer service provided by service members. I will be recommending Home Choice to family and friends. The jobs were completed in less than forty five minutes of arriving to my home.

My experience with Choice over the last nine years and it has been a very good experience! Over those years I have had several claims, ie - oven range, refrigerator, and two microwaves! They have always been very fast at acting on this claims and have satisfactorily been very fair with closing the claim!

My kitchen faucet was leaking, so I filed a claim on-line, which worked smoothly. The technician came on time and fixed the problem in just one visit. He received the approval of changing the rusted pipe and faucet in same visit.

The experience from the claim initiation through the repair process was seamless and efficient. The online filing process was quick and the repair company responded within 24 hours. He repaired my dryer in record time and was very courteous and knowledgeable. The process was as described when I enrolled with Choice. I was very pleased!

A pool inspection found the salt cell and panel are not working. I contacted CHW and discussed a claim. They said I would receive an Email with details about when the CHW technician would be out to inspect the salt cell and panel

I am happy that I spoked with GRIG SEALS REP. He was a good help and I do recommend it for anyone. they have a good rate and a reading on Consumer Report and on Yelp as well and also they have website app that you can submit work order on it ...Good gob Choice

I’ve only had one other claim in the past. My garbage disposal went out and I received an immediate call back and appointment for service. This time I received an email stating I was contacted, but no one answered. Employee #**. I responded back my phone did not ring. The employee emailed back a voicemail was left which wasn’t on my phone.

Choice promptly scheduled a co. To check out the system. Approved the replacement. But the fine print! I have to pay for some parts. But I only have to pay about 1/2 of the total amount. Still it helps so very much. Thanks.

Definitely worth the money. It was a little bit of a fight to get everything covered but in the end it still saved us a bunch. The first tech that was assigned was Awful! After we requested a new company with CHW the new assigned company tech came out and did the job in record timing.

Had to find my own technician as Choice home warranty did not find anyone in a timely manner. It is a hassle to get anyone to fill out the forms before they begin work for approval. Better response times for choice warranty finding someone to do the work needs to improve. That's why I pay for the warranty.

I have had several instances where Choice have sent unqualified technicians to do major service repairs! As a result major repairs have been denied solely based on technician words, although submitted pictures tell a different story! Many of the technicians have very bad ratings in the city and when they see the job is too much to handle tell choice exactly what they want to hear to give them a reason to deny the claim!! They have been dishonorable in good customer service at a time when the repair was crucial to the homeowner! Going through their resolution department is a joke, as their minds are already made up to continue with the denial. Think twice before they are chosen. This company do not use all quality repair companies, especially when it's major like heating and air and plumbing!! We put our trust in a company who clearly do not care about their customers!!

It took almost a week to get them out to look at our refrigerator to see what the problem is. And now it’s going to take over a week to get the part and for them to put the part in. This is not acceptable! It’s our refrigerator, we had to throw away food and the price of food these days that really hurts! We have to buy ice for our coolers. I believe there should be more than one service group that can work on our broken-down appliances!

The guy diagnosed the problem with my lights but did not fix the problem because he had to report to you first. That was 3 days ago and I still don't have any bathroom lights. Why couldn't he fix it when he was here? It's not his fault. He had to wait for the ok from you. Crazy!

Extremely knowledgeable and patient representative, kindness beyond usual customer service people!! Explained everything in detail and made sure I understood. Would definitely recommend Choice to friends and family who are interested in a home warranty program. We switched a year ago from 20+ years with AHS and are completely satisfied.

I have started to appeal a claim. I have been unable to get in contact with my Case Manager. I was told I could set up an online appointment. The earliest online appointment is 10 days out. That is unacceptable..., especially for issues that prompt a home warranty call. It has been a week and I still have not heard from the case Manager despite repeated attempts to contact.

I subscribed to Choice almost 2 years ago, paid premium in full and have never used my benefits. I finally use it and get directed to call manufacturer. I wasn't very happy about that. So I pay for a service that doesn't work for me again. I pray I don't have to call again.

A/C unit needed at least 3 lbs of freon for the last 3 years when spring maintenance was performed. Tech inspected main coil and condenser to discover leaks. Recommend replacing A/C - heat pump dual system. Very pleased with his professionalism and knowledge.

Looked to have A/C checked out. Filed a claim. I screwed up a date and case manager fixed the administrative issue right away. Good. Then to schedule a technician. CHW did and I waited all day Saturday with a no show, no-call, no response. Same on Monday. CHW then got a new CHW technician. They were great. They did a thorough inspection of the A/C, reported back and then CHW denied claim based on information I have no idea where they got (reason for denial was not part of technician report)!! Trying to get case appealed but CHW website and process flow flawed. Case manager has not responded. Case has been closed. Technicians trying to figure out CHW's incorrect information. Until/If CHW contacts me to resolve and explain their flawed reasoning, this can only be considered a awful experience.

Very prompt! Identified himself when I answered the door. Uniform had co name on it. Explained everything in detail. Polite and respectful of my property. Informed me of the process with the warranty company. Showed me what was wrong with the unit and put parts back together. Had another rec with me. I was impressed with the service I received. Would do business with him again fl.

He repaired my dryer, and he even had the belt it needed on his truck already. It was repaired in a short time. The repairman was very courteous. I think this covers my experience with your service pretty well. Thank you.

My Ice dispenser quit working and Choice Home warranty got someone out within a couple days. It was repaired quickly! The repairman explained what was wrong, very courteous and mindful of his work and was done in about 15 minutes! Thank You!

My sister said the service man was professional-- he arrived on time. He can in to see what the problem was and fixed the toilet within 20 minutes. Choice warranty saved me a bundle--it would have costed about $250.00 if I did not have the home warranty.

Had a technician out in less than two days. He quickly remedied the problem with my Samsung dryer and my appliance is as good as new. The technician was very polite and courteous. CHW was very efficient in locating the repair service and I could not be more pleased.

Very positive experience. They checked areas of concern. Only concern was language barrier. I did not know what is happening next or the problems. Said they have to get permission to work on air conditioning and would be back later that day or the next day.

The first technician does not have a contract with Choice and stated that I was 10 or 11 client that had been dispatched to them. Then I called Choice which I was given another technician a week later. I have asthma and an over a week without air conditioner is very serious. The 2nd technician did not show or call on the day he was supposed to. I called the technician and he showed up a day late and hours after he stated.

We have nothing but high marks for Choice Home Warranty. We have used now for over a year. We have had 4 appliances that required services. All were done within minimal wait time and with quality repairmen. Costs were as advertised. Savings are real!

The tech was prompt and professional. I was contacted by text that he was on his way and he arrived at exactly 8am as I was his first appointment. He had the part ordered and it was shipped the next day. Excellent service!

I felt like my issue was definitely not an emergency for Choice warranty. I explained several times my hot water heater leaked water throughout my basement and still was blown off numerous times. My family had to go without hot water for 8 days. I would never recommend Choice warranty to anyone. They do not care about the customer.

After determining replacement was needed, the method of pay is not good. Issuing EGIFT CARDS for just one place and THEN taking up to 30 days to get them is NOT good. You need to come up with something better than this or, at least, make payout quicker. My washing machine is out and I can't replace it until I get my EGIFT CARDS so if I need to do laundry I'm stuck having to go to the laundromat!! THIS is not acceptable!! Otherwise everything was GREAT!!

I had reservations about purchasing a home warranty but when I spoke to Francis he was extremely knowledgeable, patient, answered all my questions and explained everything to me in detail. I'm now confident that I made the right decision to purchase my home warranty with Choice Home Warranty.

No one has come out for my claim. I need to speak with someone soon. The company canceled on me. I need help. It is was in the house. The unit runs all day long. It never gets really cool upstairs and it is tepid downstairs.

Had an appointment for today 6/9/22 from 1-5 pm. I waited all afternoon and no one showed up. Is this the kind of service I'm paying for? I need my washer fixed now. It is full of water and it's starting to smell.

Choice Home Warranty is awesome with the time it takes once I put a claim in to where they accepted it. The contractors have been great so far. I’ve been pleased with everything.

I got right through to somebody who could help me, and she got the claim filed very quickly. The tech is coming tomorrow, so hopefully the ice maker will be working soon, unless a part has to be ordered and then it could be a little longer. .

Had a very positive experience with Mr. Jeff ** who was very professional and friendly making it a very easy decision for me to choose Choice Home Warranty after shopping around. I will always be happy to refer Choice Home Warranty to my friends and family.

I have always had a good experience with repairs from this warranty. They were able to repair a small leak quickly. Haven't had an issue since. That was months ago. So very happy with my decision to buy this warranty product.

The customer service team will place you on long holds and hang up. They promised to waive a service call fee and still charged me. When I tried to speak with a supervisor they hung up on me twice and never returned my call.

Was time for a new Home Warranty and just switched to CHW. Total protection plan with unbelievable rates locked in for next 6 years. Current providers rates were of course going up, so nice to get a lower price going for longer term with rate lock. Great customer service, knowledgeable and friendly.

So far have had several claims in my new property, most recently the garage door being reprogrammed it took less than 5 min and the service call was 66$. I was a bit surprised they wouldn't advise such a simple fix instead of a call.

The technician was fine but I don’t like the reason given for denying repair. No one looked any ductwork. My unit is not working. I need that repaired. I am not happy with the review of my claim. I would like to hear from someone as soon as possible.

Just enrolled. The initial sign up procedure was quick and easy. Haven't placed any service calls yet. The discount rate and monthly payment method is very convenient for me. I was very pleased with the entire transaction wand the customer service representative.

CHW sent over two plumbers from two different companies with solid reputations. Both plumbers were highly professional, efficient and were able identify the problems and fix them without any issues. I have total trust in CHW and whoever they contract out their services to, I have never had a problem or issues with the technicians who they send. CHW doesn't try to cut corners by contracting out their work to questionable service companies.