Choice Home Warranty Reviews

Technicians gave me a call before he came to my house. Once he got there he was polite and courteous. Fixed the problem immediately. He was very knowledgeable in explaining the situation. Highly recommend this service and Choice Home Warranty.

The master bedroom lights kept tripping and I kept resetting the trip switch. After this happened several times I was reminded by my son-in-law that I had paid for home warranty and so I called Sam ** my Account Representative on 02/09/21. He immediately set up an appointment for a tech to visit me. Rico from Do It All Electrical scheduled an appointment for 02/11/21 and he was on time. He checked it out, replacement was required, he was back on 02/12/21 with the replacement part and my issue was resolved. Kudos to both Sam ** and Rico. Pleased with the service I got from Choice Warranty.

The service was very fast. I had an appointment the day after I called. The technician was polite and knowledgeable. I was very pleased that he came so quickly. There was no hassle when I called. I just told them the problem and they said they would have someone at my home the next day. He called before he arrived and within the time window he told me.

From the time that I submitted my most recent claim, it took 5 days for CHW to locate and dispatch a service company and it took 6 days for the repair. Water leaking the whole time, and I'm not sure for how long before that until I noticed the issue. Repair company was very satisfactory in their work except that they submitted that the issue was due to freezing of the water line which is incorrect as I the line was never frozen and I never in the 15 years at this residence experienced frozen water lines. Since the repair company submitted to CHW that the cause of the leak was due to freezing, CHW refused the claim. I guess that the claim needs to be correctly resubmitted by the the repair company to CHW. First, it is ridiculous that I had to wait for 6 days to finally have the repair made, and secondly, and even more important and even more ridiculous is that CHW denies this claim!

Horrible experience! My claim was rejected outright, immediately, on the phone as the technician explained the system was not functioning. Choice Home Warranty declined to repair, let alone replace. I am not even sure why it was rejected. I am also not sure why I purchased this product, I thought I had some peace of mind, but alas... I got a quick NO COVERAGE.

The technician came within two days. He explained what he did and what he found out. He also answered questions I had about replacement for my AC unit if it is needed. The technician was very knowledgeable about the heater.

Paid up for a year of Choice warranty at a price of $450.00, December 24, 2020. My heater went out in Feb. 2th 2021. Called and they said someone from A &A Heating & Cooling will be calling and setting up an appointment. They came over and found out what the problem was and got it to come on, but said they need to order the part and do not know how long the furnace would stay on. (remember the temps were at 20 degrees). The part came in the following week and the heating A&A Heating called and told me that they would need me to be home that following Thursday. They never showed up! Choice called them and they did not nor could do anything to help! The heating company told me and said they'll be there the next day! The same thing happened! They did not show up again! Then said they would call and set up an appointment on Saturday! A&A Heating did not call to even set up and appointment... And of course they never showed up!

The young man was very polite, knowledgeable, answered my questions and addressed my concerns. He completed the work in a timely manner and cleaned up after himself. I have curious cats and he worked around them. I really appreciated him.

I am a new customer, even though this is my first call they are awesome. The tech was very professional. Unfortunate for me I need another visit, my furnace needs a part. Without heat for a few days but it's the weekend and I understand.

They tell me my furnace was not covered, they told me a different reason than what the tech told me. Sound like the company is trying to find reasons why not to fix my furnace. I am very cold and satisfied with the company.

I am unhappy at the way this claim was handled. I have been with your company (I believe) over ten years. I pay my monthly dues on time and the service fee if necessary. I had the impression that if it can not be fixed, then a replacement is in order. In my opinion, no consideration was given to me and I guess it's time for me to move on and look for another warranty company. Thank you.

Heating system was broken and call the customer service. Waiting time is short and answer my call was quick. Service is nice and helpful, the attitude is great and would love to listen to different voice. I will recommend the Choice home warranty to my friends definitely.

Very pleased with everything. The entire process went smoothly and everyone was very professional. I would recommend Choice to everyone. The technician that came did a great job. He was on time and completed the job very quickly. I would use this company again.

I have had 6 or 7 claims submitted to CHW over the past 18 months or so. Only 2 were not fully covered components. All the others have been handled by CHW and the local technicians they have found to come and perform the repairs. I recommend CHW, they are reliable.

My AC unit was making a terrible noise so I put in a claim and within a short period of time I got an ok and an appointment that same morning. The tech came by around 12:30 pm and was very pleasant. He found the problem and fixed it right then, Thankful it wasn't anything major but he said if left alone without repair I might have had a bigger problem during the hot summer months.

Thank you for responding to my request very quickly and getting someone to fix my issue. I got email with the contractor information who is going to come and take care the issue in no time after I opened a ticket in online. Amazing..

Very knowledgeable about my leaking issue, providing me info on what to look for as normal maintenance checklist. Very polite. Wore his mask for safety. Provided receipt for his service and if I had any follow up questions. I will use this company in the future.

The technician. Was extremely professional. Called and told us that he was on their way. Wasn't expecting them due to inclement weather. They completed the job. Explained what the problem was. Paid the copay over the phone. We're very satisfied with the service we received. I would highly recommend that company..

Heat went out called early morning and had it fixed by 1:00 pm. They took care of it quickly., This is the second time I had to use my warranty and both times I was very happy. I had quick response both times.

Choice is committed to do a good job with good customer service. Overall they have done a good job with our claims making sure the job is completed. If the claim is not fixed the first time they will resend the repair person again if less than 30 days then no additional service charge.

was corroded and the refrigerator temperature was still not working right until after repairman's 2nd visit, ended up throwing away food! I will not be referring Choice Home Warranty nor renewing my contract!

Mendez Heating and Air Conditioner was the company that came out for my call. They were courteous, professional, and most important, knowledgeable. They determined the issue right away. I was very impressed with their knowledge. They texted me to remind me of the appointment and called to let me know that they were on their way. Very good company and I would definitely recommend them.

Carlos did an amazing and flawless job. He performed the job in a very professional way and was very accurate. He was knowledgeable. He maintained communication with us to let us know when he would arrive. Carlos submitted the ticket for approval and he came the next day to fix our AC. We could not be more pleased with his service.

I would highly recommend using Choice Warranty. I called about the problem and plumber was sent within 24 hrs. He knew very quickly what the problem was and made the repair. Very knowledgeable and reliable person, also a nice man.

Michael ** the Lead Sales Rep was awesome. Gave me options and explained everything perfectly. Will be sending all my friends to Michael for sure. Choice Home Warranty has never failed me. Saved so much money getting the 6 year deal. love it. Thanks Michael.

Customer service was very good. She knew the product and was very helpful and considerate. I enjoyed talking with her and she helped me save money and instead of me doing one year I actually done six years. Now I have peace of mind with my home appliances. Thank You, Dionne for your expertise and helping me save. I appreciate all you did for me.

I was very disappointed at first because the first scheduled service appointment didn't call or show up during the time stated. After calling Choice, a new service was scheduled and actually showed up before the scheduled time. The serviceman was very polite and diagnosed the problem. I was totally satisfied. I had had CHOICE for years before moving into this house I live in now and was satisfied then so, when I lost my house in a fire, I chose Choice again.

My new home warranty will end next month. I saw the commercial w/ George and called. The agent provided excellent customer care and was able to prove the coverage that is needed. I do hope I don't have to use it. It gives me comfort and peace of mind that my home is covered.

The response from Choice was very fast. They scheduled a service visit and he was here in 3 days. He was a bit late coming, 40 minutes, he diagnosed the problem. I was disappointed in the fact that he didn’t repair my dishwasher nor recommend replacement but he did recommend replacement on my stove. I was also disappointed that the replacement amount was low balled. No way could I replace my stove for the amount offered. I didn’t feel like I had much choice if I wanted to feed my family. I am glad I have Choice as it could have been even more expensive without it.

The Technician has been to our home before and he knows his stuff. He does a great job. I would recommend CHW to anyone. CHW has been to our home several times and have done a great job. I would recommend CHW to everybody.

My experience has been a very good one. Number 1 is prompt service. Number 2 Friendly. Number 3 They alert you the day you can expect a repairman. Number 4 Good Value. Number 5 Recommended. Number 6 Fast Service. Number 7 It doesn't hurt to have George Foreman advertising for Choice Home Warranty. Number 8 Choice Home Warranty is on the list of the best Home Appliance Warranty and comes highly rated by the experts and that means a lot when you are looking for an appliance warranty company.

I’ve been with Choice for four years now and they are awesome and quick to dispatch someone to fix issue and approve the claim. When I’ve had an issue with a repair service company, they’ve been quick to resolve. No complaints and would recommend.

I was looking for a better home warranty. I feel as though I Got the same warranty for a better price but the proof will be in the actual work. I hope at the time that I will have to use it I can give a better review. But from reports I received from family members it's been nothing but good things.

Tech was courteous, on time and very efficient. He was on time, knowledgeable and really informative. Tech cleanliness was super. Company seems reputable and upstanding. Happy with response and service. I don't have anything negative, they were quick and responsive.

Kurt was very helpful in getting me the info I needed in order to renew my HOW. A shout-out to him for wanting to work with me. He worked with his supervisor to get me a VIP rate in conjunction with my previous HOW.

CHW responded to my request for service immediately. I received a call from a repair service within an hour to schedule an appointment. Speedy action is very important to me, especially because of the very cold weather we are having here in Texas. I would not hesitate to recommend CHW to a friend. Thank you for your prompt attention.

Did not come through with a fix for our furnace! I will not renew with Choice Home Warranty. They also would not replace our on demand water heater- evidently a clause excluding these which we did not see. Though they were quick to respond- no results for our investment!

I must say it was a great experience. I did a new claim over the website and after an hour the technician showed up. I never have to call them multiple times for scheduling etc. Overall it was seamless. Previously also I have used Choice Home but during that time I had some issues with the scheduling and service provider but this time no issues.

I've been had Choice warranty for 3 or 4 years and I always had a great experience with them so I recommend them to all my family and friends anybody just try them. My family and friends have just them.

They respond quickly and they send out some of the polite, courteous, professional and knowledgeable repair company. I have had to use it for electrical and plumbing twice. Each visit has been of excellent help for me my family and my HOME. THANK YOU CHOICE.

I ordered a warranty from (800-814-2534) Ext. 4211 Don ** on Wed 2/10. Don did not email me my policy or invoice as promised. I called Don and emailed him over 2 days and he did not return my call. I called another agent on 2/12/21 who processed my credit card payment and sent me the documents after insulting me saying "you should have gotten the seller to pay more than $600.00". Very unprofessional and insulting.

We ended up having to hire our own plumber after three failed attempts on your part and you all saying we could consider the reimbursable route. That meant that we didn’t have service until 2 weeks after we put in the claim. Some of the companies didn’t even know they were scheduled for an appointment with us until I contacted them. I spent hours on the phone with you all to try to sort things out. Our plumber, from Allen Heating and Air was excellent. Unfortunately the 10 minute approval process you promised led to several hours of delay which was an embarrassing inconvenience. He responded to your text and you acted like he never responded because he didn’t go online. It just wasn’t professional on your part.

Matt was excellent and somewhat knowledgeable about the issue. He had a real concern regarding the issue and took extra steps to try and solve the issue. Parts that should have been covered by the warranty were rejected by Choice, Matt knew the part should be covered because they were essential for the furnace to even work. I would recommend him.

The representatives at Choice Home Warranty were great with scheduling my service appointment to repair my refrigerator. Unfortunately, the service technician that came out the first time had no idea what he was doing, ordered the wrong part and broke the brand new water filter. The second technician now had to order new parts and a new water filter and I am now without water and ice for another week.

My experience with the technician who did the repair was very good. He was on time, he communicated and repaired my refrigerator to my satisfaction. My suggestion for Choice Home Warranty is that in the future, send technicians in the area where the job is to be completed. I have had 2 no shows and lost 2 days waiting for service. I live in Poinciana and would prefer if technicians are dispatched from that area..

We never had any problems with getting things repaired in our house. When we report a problem Choice responds in a timely manner. The only issue that we have in the Gallup, NM area there is not many vendors to service some of our needs.

Fan on my heat/ac ran constantly for over 24 hours. I did my request online, got an immediate response and an appointment for the next day. I am very happy with the whole experience and would recommend “Choice Home Warranty“ to anyone who asks.

The manager Jared ** was very professional, as well as courteous and helpful. He gave me a super inexpensive rate with George Foreman's Senior Citizen discount and I just know this was one of the best decisions I've made towards taking care of my new home. I recommend Choice Home Warranty to everyone who wants peace of mind and live your life worry free towards your appliances, pool essentials and roof leaks!!!

I called for a claim and the agent was extremely nice and I completed my claim right away. I am very happy with getting Choice Home Warranty. Thank you so much for making this so easy for us. I am looking forward to the rest of the process.

Great customer service. I have been with this company for over 7 years. I will and have referred Choice Warranty to my friends and family. The claim process has always been easy and fast. The techs that come out are also knowledgeable and professional.

After I call Choice telling about the problem with my range, In less than 3 days I had it fixed. I will recommend this company to my friends. They have good customer service, good quality technicians and a reasonable price.

Great communication, enthusiastic, professional repair person. Good resolution quick responses. On time and prepared for the job. Waiting for payment as it has just been resolved. Would recommend to friends.

The technician was polite, professional and on time. Explained to me clearly what the problem was. A part needed to be ordered and will return to complete the repair. He also showed me how to clean the washer vent. Great experience!

John's visit was an example of how all visits by any technician should be modeled by. Friendly, knowledgeable, professional & informative. He explained what he was doing and why. Soon after his arrival I knew that the job was going to be taken care of completely. CHW should try and book him each and every time. Whoever gets a visit from John will feel the same as I did. Thanks John! Thanks CHW!

I can't comment on the satisfaction level that I have with this experience. You did send out quality men to assess the situation on 2-9, but I have yet to hear what you intend to do about my lack of heat.

He was courteous and knowledgeable. He took the time to assess the problem and explained everything he needed to do and why. He answered all of my questions. He gave me a reasonable time estimate for when the parts would be in.

I was clearly ready to give up on my refrigerator freezer... It was pumping hot air.. The first call said it would be three days to service but to call the vendor for a better date. I did.. and they came one day earlier. The service provider started and two hours later he had resuscitated my old friend. Now she is pumping cool air again. I was using a different home warranty service before and fired them over the service... and I should tell you... it was service related to this same refrigerator... It worked out for me that I got a better service.. at a lower price... and I will tell my friend who referred me to the other service that she needs to switch to Choice. Happy Customer.

Electric went out upstairs. The full floor. Tried turning breakers off and on. Didn't work. I called and customer service answered immediately even though message said long wait times. I m a Realtor and have purchased one for my client too. Will continue to do so and recommend.

The tech arrived and diagnosed problem. Friendly and understood problem. Reported that the fan might be iced up and suggested temp up for a few days to see if problem was resolved. Said his visit was good for 30 days and to report if not fixed.

Technician arrived on time, advised me of what the problem was with the unit. Tech had to buy a part to repair the unit.. After purchasing part set up second appointment. Arrived in the allocated time window.. Repaired the unit... The technician maintained all Covid protocol...

Excellent and professional! Thanks for having such reliable and courteous professionals! He is experienced and knowledgeable and did an excellent job resolving our issue. We would highly recommend him to others. Fiore Sewer n Cesspool is a great company! Charlie is an excellent plumber!

Choice Home Warranty takes the guess work out of the constant repairs needed for the home. They scheduled qualified technicians for every issue that are a pleasure to work with and solve the problems before they get worse. It’s worth the price for the peace of mind that comes with the policy.

When I joined Choice Home Warranty I researched all other warranty service so by going off review I chose choice home warranty as my go to guy. I really like being a customer to them. I've had trouble with some of my household things. I put in a claim and boom they went right to working on it. I appreciate all choice home warranty do and look forward to being a customer years to come. ⭐⭐⭐⭐⭐

I am changing home warranties and I spoke with Michael. He was friendly and kind enough to explain the warranty to my husband and I. We use propane and live in a manufactured home and he answered our questions about this. Thank you.

The technician was on time and very knowledgeable about what he was doing. His inspection was professional and to the point. He advised me on all that was going on so I could understand the situation with my problem. He told me what needed to be done and the process that was to take place. I was well please with his attitude and concern for my problem.

I have two properties that I have a Home Warranty with Choice and I’m very with the service. Every time I call I a response right away. I love the idea that the company has technicians available every time I put in a claim. The representative I spoke to are always friendly and helpful. I would recommend Choice Home Warranty any day.

When we signed up it stated the hot water was covered. When we had a leak just recently our claim was denied. We were not satisfied with the explanation. It seemed that it was a bait and switch. We were not contacted in a timely manner and we had to track your people down. We have cancelled our service.

Yes I was very impressed with the salesperson, he was passionate about his job. He answered all of my questions and walked me through the sign up process. He even waited till I got home from work to call me back so that my wife could be involved in the signing process. Thank you very much for your care Mr. **.

Yes I will recommend your company to my friends and relatives. Thanks Again. The peace of mind knowing that a credible responsibility HOME WARRANTY IS ACCESSIBLE AND RESPONSIVE IS VERY IMPORTANT. Thanks Again for your professional response..

Our second trip for our dishwasher repair was cancelled by you. Now we have to wait another two weeks. This is not acceptable. We expected the repairman again today and you cancelled it yesterday. This happens more than it should.

I am happy with the experience, I called to open a claim, they arranged for a Repair Tech to come check my microwave, which fixed quickly. My only complaint would be this: A couple days before my appointment, my house phone rang at 6AM, with an automated recording about my appointment. One minute later, my cell phone rang, another automated message about my appointment. My cell showed the number was from New Jersey, which is 3 hours ahead in time zones, so I get it, it was 9AM there. I go to bed at 1AM, so 6AM is way too early for my phones to be ringing, and it not be an emergency. Other than that, it was great.

Two technicians came and were very polite and professional. They seemed very knowledgeable and discussed what they thought the problem was. I received a call from the lead technician telling me the replacement part was on order and delivery could be more than 2 weeks.

Wanted to use my repairman and was told they just put it for bid. Not what I was told when I signed up. My last repair on our stove went really well, hope this one will turn out as well or even better.

CHW (Consumer Home Warranty) assigned my case to a heating contractor quickly after I reported the problem. A technician arrived the same afternoon. After diagnosing the problem the technician told me he would have to get the part and return the following morning, Saturday. When I heard nothing from him the following morning I called the technician. He told me that he was on the way to pick up the part and would be at my house in an hour and a half at the latest. That was the last I heard from him. He would not return phone calls or text messages.

Only opener was covered. I paid technician $140.00 for the keypad and remote. I'm not sure why I had to pay since it came in the box with the opener. Please look into this & let me know why I had to pay since opener had failed. Thanks Mita.

I have had Choice Warranty on both of my homes. I just extended it again because they do exactly what they say they will do. I go on line, file a claim, and amazingly within a matter of hours I receive an email telling me my claim is being handled by a certain company and what time they will arrive to fix the issue. The time from requesting service to getting service is remarkable. The value is good as I usually ask the gentleman who shows up what that particular service call would have cost if I didn't have Choice and I'm usually shocked.

I felt he was a bit pushy at first, but then he was very cooperative and I like the plan he got for me. I hope that I do not have to use this service, but it is nice to know that it is here for my use in the eventuality I need the service. Hope it works out for all of us. Thanks for this opportunity.

It is not worth the paper it is written on. You are a poor excuse for a Home Warranty. I will not recommend your company to anyone. The words I wouldn't like to use is not printable. Sorry sorry sorry. A complete ripoff.

Drew was very professional, friendly and knowledgeable with customer service and the information concerning Choice Home Warranty. I like the value for the extended warranty and locked in price. He helped me get a great deal on home warranty that I’m pleased with. Thanks!

He knew exactly what was wrong and very efficiently fixed it. He gave me some tips on how to keep the refrigerator running well. I had ice on the inside of my refrigerator and it was not cooling adequately and he knew what was wrong.

There was an issue with my claim because when setting the date of when my issues arose the Calendar button was not responsive and so the wrong date was put in. Ronald was able to help bypass but def look into that.

Tech professional clearly informed me to the repairs involved. His appearance uniform neat clean and told me when the final repairs would take place. Work area left clean and orderly. Friendly, mannerly, knowledgeable to the task at hand, On time. I was notified in advance before the tech arrive at my home.

Yesterday was fabulous. Prior experiences have been horrible. My bad, I forgot that I had warranty and paid for a new furnace myself. Requested some assistance. Denied. Kitchen Range ignitors went bad and was told a new stovetop and then told I would get $350. And when I complained, was told that I would get $450. Take it or leave it. Not replacement for my range. Next. Water heater flooded my kitchen and more and was told it would be almost two weeks before a technician could be here. I could not be without hot water for that long so I had it replaced and kept the water heater until a tech could be here and was told, tough stuff, zero dollars received. So, you can see my frustrations with CHW.

Jon of JMG Mechanical fixed our water heater quickly, and thoroughly explained what was wrong, how he fixed it & what we could expect from our aging appliance. He was very professional & polite. The warranty service itself was a little slow to schedule our service call, so we spent the weekend without hot water. The "rate our service" emails didn't work. The first one, which I tried to fill out immediately upon receipt, said the link was no longer available.

I have been searching, doing some research on this and another company for about 6-7 months. I've been leaning toward this company for many reasons. The rate, coverage and not to mention I found that they were #1. I have been very blessed that I haven't had a lot of issues with things in my home. However, after having some people around me start to have to deal with issues within their homes. I decided that I needed to take action. After speaking with an agent with the company. He was very helpful in setting my mind at ease with making this company my choice. Yes I would definitely recommend and will.

This comment is actually for the technician who came out but the email that was sent for me to review him did not allow me to click the link! Lance at Aim High Service and Repairs was awesome - he was very responsive, answered the call really fast and showed up on a SUNDAY to fix my furnace, which broke during single digit temperatures. Would definitely recommend Aim High. CHW's online claims process was easy and fast also!

The job done in my home was unprofessional. The plumber was only interested in doing a 'dash & run' job, i.e getting it done fast, no quality, and rushing off. I would NOT recommend this provider as a partner on the CHOICE team. The showerhead needed to change. All changeable components were in the box.

He did a good job looking at the issue even tho there seem not to be a problem. Showed up on time and was able to locate the heater. Examined it and determined. It to have any issues. Not sure what the problem is. It he was a good tech.

A few weeks ago I put in a claim stating I had no heat coming out of the vents. Cold air was coming out. Choice sent over a technician that said it was the ignitor and replaced it. Heat worked for few hours and we woke up next morning to cold air coming out of vents again and temperature in house was 45 degrees! It was the coldest few days of the year while this was happening. The technician that had come out happened to call asking how everything was and I advised him not working again. He said he would come back out. He came and said the ignitor should work but the temperature on the unit was also much hotter than it was supposed to be and could be dangerous. He recommended getting whole new system. He left and emailed me a quote for $12,000! I told him that was way too much for me and I would get back to him.

Thanks so much, my thermostat was broken and your agent replaced it and made other recommendations. He also came right away before another cold front hit the city. Nevertheless, this morning the cold showed up with a vengeance and the small electric heaters wouldn't have been enough. It's almost freezing outside. I really appreciate it. Great job and once again thanks.

Unhappy with use of far off techs. Last time was late. First plumber did not finish work. Had to have a second visit. Need to start having local repairs. I was happy with a/c tech but plumbers have been a problem.

Bath & Kitchen faucet problems occurring approximately the same time. The representative asked the proper questions and also expressed empathy. The representative also instructed me as to what to do and expect.

The plumber was nice and fix the problem really quick. The only thing l suggest they need to wear a mask before they enter the house because of the COVID. I will recommend that company and Choice Home Warranty to anybody.

Choice Home Warranty made the claim process very easy through their portal and the plumber showed up quickly! The technician was knowledgeable and made the repairs in a timely manner. Overall, Choice turned my home issue into a positive experience. Thank you!

My washing machine went out on a Thursday so I called Choice Home Warranty on Friday and they sent someone within 3 days. The problem was the technician they sent never followed up and it was another week before a new technician came out. This technician did follow up with the company the next day. They were authorized to repair my washer but it will be another 5 days before they can come back out. All in all it was more of a hurry up and wait. So we have been without a washing machine for just over two weeks. I expected nothing more than a week. The best part of the experience is the technicians that work for Choice Home Warranty. Very pleasant, knowledgeable, and helpful.

Ron was very polite and figured out the problem fast. Has to order it but I can still baby the furnace till the part comes in. I already told my kids to see which warranty they have and for how much. Maybe they will change it.

Michael's Residential Repair was the group assigned to our issue. They called ahead to give us a specific time, and they were on-time. They were very nice, worked quickly and fixed our plumbing leak (leaking water valve handles under the bathroom sink). They were great to work with, especially in sub-zero temperatures when many other people were experiencing plumbing issue.

I am very happy to say that I once again had a wonderful experience with my Choice Home Warranty Policy. A Technician arrived the following day. He checked my Washer and found the problem. He then ordered the parts he needed and let me know when he had them. We then made an appointment for him to return and repair my washer. It now runs like a new one. Very pleased.

Choice FINALLY sent out a legit technician that knows his stuff! He fixed my issue on the first visit. Most of the time usually Choice doesn't cover the issue or the technician sent does not repair the issue on the first visit, Thank you Youngs Appliance....

My microwave oven malfunctioned on Monday evening. On Tuesday I called Choice Home Warranty. On Wednesday morning a tech came out, diagnosed the problem, and by Wednesday the claim was settled. The tech was prompt, very polite, and very proficient. The only thing that could possibly be better about this experience would have been the tech having a replacement or a company checkbook in his truck.???

In my four years of dealing with Choice Home Warranty, I have found that they are the WORST home warranty company. I do not know how you have them rated as the best. Let me give you a few examples:

I called expecting to have to have to try to convince them I needed this help / service. I hadn't even moved into my new home yet and didn't have a lot of information. They took care of my concerns easily, professionally and with only the intent of helping me. In less than a few hours I had an appointment scheduled with a local service and in less than 24 hours it should all be taken care of. Such a relief. I'm very happy with Choice Home Warranty within the first month of buying the policy.

I have had the unfortunate opportunity to be in a contractual agreement with this Co. I have had one good service person out of approximately 6 visits. They typically will tell you that your appliance will be replaced and then give you 160.00 for a 1,000.00 microwave. Another time they wanted to give me 300.00 for a thousand dollar dryer. You see it’s cheaper for them to say...for example, "That 1000.00 microwave cost 450.00 to repair so we will replace that high end microwave with a 169.00 microwave." After hours of fighting with the Co you may get a better offer. I have had some success by complaining. Even then you may get about 50% of the true replacement cost.

Choice Home Warranty was unable to provide a technician so I was to secure my own which I did. The technician came and while here I called to speak with a claim consultant who was not available. I then went to the website which was provided to submit my claim approval which I still have not received a response. I am hoping the cost of my repair is paid according to the Warranty.

It works but every once in a while it completely shuts down and no power. It needs to be taken down, checked and tested. How are we suppose to depend on it to be used. It quit a couple months ago and they replaced a fuse. It hasn't quit working since. If it can't be diagnosed Choice needs to replace it.

Mike from the plumbing company came in to check our clogged sink and gave us a straight-up answer to what needs to be done further to solve the issue. He explained to us what all needed to be done and assured us he could get the job done.

I've been a customer of CHW for over three years now and will be for years to come. I can honestly say that the service is only getting better in my experience. I have called in claims at least once a year and sometimes only months apart. I can be at ease knowing that if a problem pops up while I'm traveling one easy phone call get help to my home as quick as the next day. All of the companies that have come to my home have been quality tradesmen and I have only had one follow up appointment for the same issue. Overall extremely happy with my results from Choice HW.

This is my first time filing a claim with Choice Home Warranty, since I have purchased. The representative was very nice and pleasant to speak with. It was very easy to file a claim. The representative was very professional and knowledgeable.

This was our first call to Home Warranty so I was hoping we would be pleased. The day and time were set for someone to come out in 5 minutes and it was only a couple of days away which was great. The repair person showed up right on time and was very pleasant, polite and knew immediately what was wrong with the dishwasher. He ordered a part right then and said we would get a call when it was in.

My first two claims are still pending repair since 11/5/20 and 12/23/20 respectively (it's 2/10/21 today). So far, none of the problems have been fixed despite multiple visits. I reported details on CHW website tonight (track claims). Sears technician said on 2/4 the problem is the same as first visit in November. Zatro has not yet tested entire heating system and only partly fixed it. The staff and case manager have been very helpful to their benefit, and hopefully these problems will be resolved soon.

Spoke with a rep at approximately 4:00 am. Rep was very alert and helpful at that time of morning. I really appreciated his pleasant demeanor! I never hesitate to recommend Choice Warranty to others. Thank you all for what you do. I am a very satisfied consumer!

Ronald ** was very informative and honest with his sales presentation and satisfactorily answered all the questions I asked. The value compared to other plans for appear to be among the best I inquired. Hopefully once I need to use the service I will not be disappointed.

Members since 2017. We have not had to use this warranty but, according to AARP home warranty is a very good idea for retired people. Luke was very nice and informative. I feel that we are receiving a very good price for 6 years of warranty. Now I just have to remember that we have it, just paid for a new garage door opener. Thank You.

Filed a claim on Monday morning, after not being able to get a CALL BACK on either Saturday or Sunday, then had to call back on Wednesday afternoon to find out the status of the Electrical System Claim. I think someone was asleep at the desk, because during this phone call I received an electronic notification of who was going to fix my problem. But not until Friday, this is not within 24 hours of call in.

Customer service was professional and the technician was highly skilled and knowledgeable and friendly, I had a issue with my furnace. The heat is not working. The technician did his job by inspecting the whole system until he got the issue and fixed it. Very satisfied with your service. Thank you.

We have had such a blessing finding Choice Warranty. Our calls are expedited within 24hrs and everyone that’s come out has been super kind and courteous. I have recommended Choice to all my family. Thank you Choice for taking care of my family.

Terry was very straight with me .. very helpful and easy to speak with. He helped me pick the best plan for me and helped me get a great price. I hope the service is as great and as easy to work with as terry.

The plumber came to the house so the leaking faucet and water valve and promptly replaced both. What a good experience. It took away the worry of the leaks continuing. I am so happy with the quick response to my dilemma and the quality of workmanship that the technician showed. Thank you.

Guy who came out was friendly, courteous, professional. My issue is Choice Home Warranty. Leaking drain/drain assembly into ceiling apparently is not a covered item even in their most expensive plan. Note, home warranties Aren’t worth anything. Wish I had $65 dollar service fee back and 680 dollars for the plan. What a joke.

I spoke to Todd and had a very pleasant experience talking with him, he answered all my questions and was very polite. I would definitely recommend him and your company to friends and family. Todd and I had spoken a few weeks ago but I had to wait until my check came in to set a firm deal.

We had a leaking toilet and a plumber was onsite within 24 hours of submitting the claim. I was given the option to choose my own plumber and since there have been service delays due to Covid-19, but the response time was quick enough that I didn't need to do that. The technician wore his mask and wasn't bothered by our dogs. Happy to have the toilet fixed!

Choice helped us get our AC unit back up and running, replacing the compressor but not the entire unit, which our contractor (non-Choice) recommended. Choice warranty holders should be aware that the approval/reconciliation process for non-Choice contractors could (and did) take several iterations, so if you're in a hurry to get repairs, please consider this before selecting a non-Choice contractor.

Shawn was friendly, pleasant and knowledgeable. He was not pressuring in any way---good experience. I just purchased one year plan and I will do reevaluation if there is a repair need arises. If things work out I will definitely consider a multiyear contract.

As I stated I have and had 8th house's with Choice and I have had some bad very bad and some very few good days, I took 1 off from you all and debating if I will put ** back with you Guys. Guess not.

Having the warranty on my appliances offers me a sense of comfort if and when something may need to be repaired. It’s the amount of time it takes to get someone to your home then order the parts, replace, etc.. I’d hate for my heat or air to go out and it takes weeks to fix. It took almost 3 months to resolve an issue with a microwave claim. That is unacceptable.

My recent (and first) claim with Choice Home Warranty to have my kitchen refrigerator repaired (erratic cooling and freezing...sometimes totally inop) was scheduled for over 10 days after originally submitting my claim. I called the claims office again to investigate and was treated very professionally and politely. A new appointment was made; however, it was still over 10 days after my original claim. This was not the responsiveness I was expecting in getting an appliance repaired.

My experience on the call was very good. The salesman I spoke to was constantly selling but very friendly. I felt he did a good job at finding me the right deal that gave me the quality and price we needed to make it work. In the end, I purchased the warranty package. Choice Home Warranty has, from what I can tell, a great reputation and high marks from many different internet searches.

I was treated with care and felt important. I purchased immediately. Choice is rated Number 1 for 2021. This means a great deal to me. I have had other companies but the price for the value can not be beat. Price, service and ratings means a lot especially when it comes to a warranty company.

A new Motor is on order to be replace old motor. The technician from Appliance Repair was very helpful in letting me know what the issues were and what to expect going forward. Repairs will be complete as soon as the new motor arrives.

Personable, Understanding, Patient. She made the sale. That is what it’s all about. Dionne is an asset to your company. She should be made the example of how to be a salesman. Now let’s find out if the service is as good. Thank you for being so sweet.

Garage door wasn't working. Set up the claim. Found the busted spring and called to update the claim. Technician gets scheduled for tomorrow. Called the service provider directly and they switch to today per my preference. Told them the spring was broke too. Technician arrives. I pay service fee. He calls in issue and is told it is not covered. Why was it the 3rd person I talked to that had to be the one that tells me it's not covered. After I had already paid. Ended up paying out of pocket to fix. If Choice is going to cover the garage door opener cover the whole system. Partial coverage is poor service. 2 stars for actually processing the claim fairly quickly. Otherwise would of been 1 star. Technician did a great job! Door works perfectly and super smooth now.

You did not cover my claim. Said the tank wasn't covered. And the problem was the whole heater was shot, am asking for a review, but will find another Co. to cover my house and will put your Co. down to whoever I can, and tell everyone what a cheat you are on FB and all other net. sites!!! You suck!!!

I was very pleased both with the promptness of Choice and the the company they chose for us. Jordan was our technician and did a great job in explaining the problem. Part had to be ordered, but we only waited a few days. He had a lot of work that day, but still managed to come to install the part that was needed. Very professional, friendly young man. Only con is the company, Just Better A/C and Heating, gave us a 5-hour window each time. This makes it difficult for busy people or working folks. I've been with Choice Home Warranty for a few years, and have received very good service.

CHW made determination to offer a dollar amount for my claim, which I was told by the claim rep in so many words, “This is all will be allowed on your claim”. I live in a custom built home and I am not going to replace the item in question with cheap, less than what I have because this is all you will give. Now, after having this warranty to cover appliances, I still have to come out of my pocket for my appliance. CHW says, "If we can’t fix it we will replace it." NOT THE CASE. I am totally dissatisfied with this company right now. Been with them over several years, never ran across an adjuster like I just had on my claim.

I was pleased that the service call was scheduled in a timely manner. The technician was nice, respectful of our home and kept his mask on. He submitted the paperwork and request for the part needed timely. Now we are just waiting to hear back on whether or not they can move forward with fixing our washing machine under the service and wait for the return of the technician.

My experience with CHW has been a combination of promptness, professionalism and accuracy. All representatives are courteous and knowledgeable. I would recommend CHW to friends and associates. I have had several home warranties in the past. CHW rates #1 in my books.

I will never recommend your company to anyone, from what the tech told me who’s working on my heating system you are will to let the engine motor go completely out before fixing it!!!! I’ll never recommend anyone to you.

Didn't come at the time he said..came before 1pm when we weren't home instead of 2:30-3:30pm as we were told. But once here about 4:30pm did a great job and fixed the problem and was very courteous and friendly...didn't clean up after his work but dryer works.. Would use him again.

I have never had a warranty on my home, but as I get into my late years of life, I felt I needed some security in making sure my home was going to be taken care of. I have recently purchased a new stove, washer and dryer and want to make sure they will be covered.

I am very upset with Choice Warranty. They are paying part of my bill but not the whole thing but when I got the contract they said that everything was covered under the warranty. Choice warranty tells me that part of the bill is covered. What is the sense of having a warranty when you only pay for part of the bill.

Very good experience with the vendor, the plumber showed up on time completed the job in a timely manner. Was polite and efficient and would recommend him and his company. He was prepared the way he should have been due to this COVID mess.

The service technician arrived early to commence to work. However upon inspection, the technician appraised me that my warranty did not cover ductwork. I appreciated the probity of the technician. He quoted me the price for the repair and I allowed the technician to complete so that I would have heat downstairs in my house. I am thankful it worked.

Said fridge was fixed but wasn't. Left a mess. Was on the phone most of the time there, did not follow thru with what was needed, and sec. appt. no call, no show. Got second tech. Great so far. Have used this tech before. Would recommend. And so far is listening to what was told.

Nonfunctional board that controls light, water dispenser, & ice dispenser. Filed a claim in October 2020. Tech did not come until Nov, filed claim & it was approved. Tech ordered part but I heard nothing. Called him in Dec & in Jan 2021. He ordered wrong part & reordered. In Feb 2021 I contacted Choice & new claim filed-promptly technician came & assessed problem. I was promptly contacted by Choice that claim was denied due to Freon leak @ rear of fridge & contract does not address rust.

It took 15 days to get a plumber out to repair the problem. Plumber was great, waiting 15 days was terrible. No reason to have to wait that long!!! Contacted Choice 3 times and told Covid causing delay - poor excuse when I know everyone around here is still working.

Technician was very nice. Had to order a part, so I'm waiting on the part to arrive and for the repair to be completed. Will write a review once completed. Hopefully it will be completed in a timely manner and the repair will be successful.

I have been with Choice for over a year and with no problems. With my dishwasher I was offered $249 to take the place of replacing my dishwasher. Where can you find a dishwasher at that cost? My ceiling fixture was not fixed either. I received a bill instead for $190 because you all do not fix a ballast but replace the who fixture so that is at my cost also. SOoo, these repairs are actually on me though I pay monthly and pay for the service fee for you all to come out and tell me that.. NOT HAPPY. Why have the service when it actually cost me more?

Tony's Plumbing Solutions service man Anton came a day early and was friendly, knowledgeable, fast and neat. He did an excellent job of cleaning up what little mess he made. I would recommend him to anyone needing plumbing repaired. We have had Choice Home Warranty for almost a year and have had to use them twice. Very efficient, friendly and are always there by or before appointment.

I called and I got a next day appointment. Technician showed up on time, we have quickly discussed the issue and now it is fixed, it took 20 mins - we now do not experience the leakage that was there before.

My tub would not drain and with the extreme cold temperatures, the water was so cold and it worried me. I called CHW and a plumber came over same day and fixed the issue right away. Great service! Thank you!

Alex was very prompt and did a great job. We would love to have him come back if anything ever goes wrong with our oven or our stove. I really don't have more to say. It was a great appointment. Thank you, Mary **.

Easy claim filing done online with very quick feedback. Quick response and updates on claim status and very quick technician appointments. Each time I get service the technician is very professional and knowledgeable and explains the issues and the solutions available.

The technician was absolutely fabulous. Very very respectful in top me a few things I wasn't aware of. The only problem we had with the process of making appointment. I was greatly to the morning that the notes that I put in our account or not boarded and follow to help this go smoother. It was a lot of hassle for my husband I.

NO HARD COPY WARRANTY MAILED TO HOUSE. DID NOT DISCLOSE THIS UNTIL AFTER I BOUGHT THE POLICY! Then even worse when you bring up the email that says copy of warranty it's sent to junk mail and when you press copy it won't copy. You have to read and read and read the whole email to find a link that takes you to a page that you may be able to print a copy if you have a printer? If you go to a copy place you may have to pay up tp $100.00 to have it printed. Then after reading it, it seems different than the information read on the website to buy it.

My technician was at my home twice. Each time he was prompt, communicated well, and repaired the leak. He assured me if there was a further issue he would return. My refrigerator is a built-in. When he returned the second time, he brought a helper. He explained exactly what he was looking for.

I was given a repair date five days out, Feb 5. I sat home all day and finally called the plumber. I was told The date was changed to Monday the 8th. I was told CHW made the appointment date. When I told CHW they said it was the plumber who set the date. So while you two blamed each other I had no hot water for 8 days.

It was fixed quickly and competently. Repair company came within a day of my filing a claim and showed up in the four-hour time frame they said they would. In other words, everything went as planned. Hopefully, it is fixed for good.

We had a plumbing issue, Choice Home assigned a contractor who quickly identified and fixed the issue. It cost less than it would have, had we not had a home warranty. It was an easy process overall. We are glad we had our home warranty through them.

Our washer went out on a Sunday and the tech was able to come and fix the washing machine on Monday. The tech was a perfectional. We have used use Choice Warranty a couple of times this year. Well worth the money.

Wow... Called and in less than 3 hours the tech was at my home to repair.. Same Day!!!! He was very courteous, polite and efficient... On a scale of 1-10 of experience... give your company and tech an 11!! I would gladly chose Choice again.. I had AHS for 23 years and service was slow to respond.

I hope the furnace gets fixed. It’s six degrees outside and more snow and cold on its way. Choice needs to get repair service for yard machines and snow blowers. My snow blower broke down and I’m snowed in Indiana.

Updated on 09/05/2021: Thank you Choice Home Warranty (CHW) for a quick/immediate and efficient fix of our Garbage Disposal (GD). Thanks for a quick response and a job well done by Nick's Services who was notified by CHW of a leaking problem of our Garbage Disposal. The whole GD unit was replaced.

Technician Ryan came in on Monday, diagnosed problem and ordered parts, received Tuesday and Ryan immediately called and fix by Tuesday evening. He showed compassion to fix as quickly as the temperature was 21 degrees outside. Thanks from our warmest of heart.

I have had good and bad. Recently very poor. The only reason we renewed our policy is our dryer broke the same day we finally got our washer fixed, it took over two months and several phone call to get it fixed.

Resolved in a timely manner without any issues. Best decision we ever made. They were very nice and very helpful. At not one time we felt that they were not going through with our needs. Thank you so much. The guys were very professional.

Today I spoke with Troy ** at CHW, and agreed to a contract with Choice Home Warranty. Troy was very helpful and professional, and made our signing on with CHW an easy and seamless experience. With his expertise, I was able to replace our other home warranty service, which has steadily raised their rates, with a CHW policy at far better rates. Very happy with our new home warranty company!

Choice was great in getting a contractor out in one day to fix our broken furnace in one day and approved the repair from the technician in 10 minutes. The technician was covid safe and helped explain the problem to us. Love the service and timeliness!

I appreciated the representative that took the information this morning on my case. My call was answered promptly and the case was quickly created. My service was also accepted by the same repair company that fixed an issue I had last year which was helpful. Thanks.

Thanks for the fast service and professional attitude. I am glad I singed up two years ago. Best thing I done as a homeowner, would definitely recommend to a friend and family. Only use them two time, but it make me feel good to know that they are there. Thank you.

I was so happy to get Mr. Jason ** on line when I called for Home Warranty Service. He was very humble and asked me all the relevant questions regarding our warranty needs. He gave me such a nice plan because we are Senior Citizens. I will highly recommend him to my friends and family.

The response to the claim on my refrigerator problem was very quick. The repairmen arrived on time on Monday morning and went directly to work. They finished in about two hours and the repair appears to be adequate and complete. The refrigerator is running as well as it did when it was new. Thank you.

We spoke to 5 companies after I decided I no longer wanted to keep my plan we have been with for 10 years. They kept raising rates and then they stopped having companies who would come out to service any of our appliances,,, and they took money from my account and then did not have anyone to service or repair our appliance...so we had to do the repair on our own. I am still waiting to be reimbursed. I like what I heard from your employees and I am satisfied with the prices and the coverages. We hope to be a long term customer.

Filed claim for furnace. The blower was not forcing out enough air to heat the house. Seems to not be working properly. I called and asked for a repair person to be sent. The claim was filed and I received the email for the claim.

So far so good. Just had a rep call again offering the same policy. Also do appreciate additional sales pitches. Thank you I haven’t used the policy as of yet. Will review it and then add my experience!

Excellent response, service. Friendly, knowledgeable, tech performed services quickly and efficiently. Interaction with Choice contact was also friendly and accommodating. Excellent experience all around.

It's seems the only people that really benefit are those with new homes and appliances. I have an older home, and it seems most of my claims are denied. I'm trying to decide if I'm going to keep this home warranty.

I have been using Choice Home Warranty for the past 3 years and I found them to be very responsive and reasonable. When I renewed for another 3 years I got an excellent deal with very reasonable pricing, better than many other companies. The service rep was great and he made the renewal process extremely easy.

Talking to representative was good. He was good. He was courteous and informative and explained things very well. Gave me a good deal and discounts in my purchase of the coverage that I need for my home on the things I have in my home.

I don't know how CHOICE WARRANTY stay in business. This company is a con. If you thinking about getting with Choice Warranty. DON'T. RUN FAST. They are low life bank robbers that doesn't have any respect for their clients. Full of **. I will never recommend this company to anyone like this.

Their response was quick and the person was professional and did the job right. My toilet is working with no leaks and no running water noise. I have had Choice Home warranty for the last five years and I have used the company for my rental property,

The plumber from Out the Door was on time, professional and courteous. He was also very informative. He was able to handled the problem in no time and explained everything that he was doing. We were very pleased with the work.

Our tech - Mr. ** - was extremely polite and courteous and did an excellent job for our heating repair. We highly recommend them. They were on time and in constant contact with us about the repair time, service and needs.

It seemed that once the rep made the sale and got credit card info he couldn't wait to get off the phone even though I was still requesting info verifying things to my satisfaction. I thought it was very rude and made me question my decision about trying your service. I can cancel at any time I was told.

Had to make 2 calls because I misunderstood that I had made a new claim and should have requested a call back to fix a recurring problem. Although it required 2 calls to Choice as well as the plumber. I am still getting the original appointment time.

The guy I worked with to set up my new home warranty. He was polite, answered all my questions. He presented all my options upfront. He was ensuring that I get the best coverage for my needs and gave me comfort to have my confidence. My confidence is in Choice Home Warranty.

I went with Choice Home Warranty because of the reasonable yearly price, including their introductory offer. Also there 24/7 service response. Have 7/24 local repair services is a must for senior citizens. I had AHS and had to kick them to the curb because of their very poor service response time.

As soon as I gave card information the rep. said thank you and hung up. I had questions about how to contact. Do I contact the company and they send repair? Do I have to pay upfront or just the deductible. Will you send me this info. I felt like I was left hanging with not enough information.

So I called him this morning. Talk to one of the resolution specialist. He said that he was going to have a service call come out because last night my furnace stopped working. I am seven days before my contract starts even though I’ve had issues with this before. He said he was going to get somebody out to take a look at it today free of charge. There’s no notes on my account about this and no one will honor it and I’m very displeased with the company because one person says one thing and another person says there’s another and nobody no Tates your account of what Actions are being taken or what we discussed on the call. This makes me totally want to cancel my account and go with State Farm which I know will come out and fix the issue and not have to have you wait. This is a total inconvenience to my family. I have kids at home and we are going to be in the single digits here in the next couple days. Thanks for stepping up yet again.

Choice Home Warranty agent was helpful, courteous, and knowledgeable. Agent listened to my problem and immediately gave me the technician that would help me with my emergency. I appreciate that Choice Home Warranty has a 24-hour service because my emergency happened at midnight.

He was on time and communicated with me from the time of acceptance for claim. Seemed to know problem and what other parts could be also need repair. Very satisfied with work so far dated “will search for replacement parts and report back to Choice Home with finding”.

He came on Saturday to find the source of the drip, it was not appearing, sent him a photo of drips on Sunday, he returned, found the source and needed to order the part. Made a suggestion to stop the drip until the part appeared. Great temporary solution.

I was satisfied with the approach they made to me. They were running late but did a complete job with checking the hot water heater and explained to me what was happening with the heater and would need to be replaced because a leak inside that would cause the heater to stop working again.

Much of this review is reflective on issues with parts manufacturer and repair personnel. I am an old man living in a rural environment. For fourteen years, I have been trying different home warranties so after I'm gone, my wife can stay in our home. This is written on February 9, 2021. Our dishwasher went out first the first week of November 2020. Repairs were made about a month later by Sears by replacing a part. However that did not solve the problem. For some reason, because the claim had been closed out, I had to make a new claim. Another appliance repair came out and said the bad part was under factory warranty so Choice Home Warranty would have inform LG. This around the first week of January 2021. It is now 9 Feb 2021.