Choice Home Warranty Reviews

This is my first time working with Choice Home Warranty and I can't tell you how very, very impressed I am with the quality of the customer service. I worked with two different agents and both were extremely knowledgeable, professional and courteous. Additionally, the response time for taking care of my issue was so fast that I was very pleasantly surprised!

Washer to expensive to replace, Lowe's egift card to be given to me to help with replacement. The decision was swift to do this, but a possible 30 days to receive it. I need my washer now not in a month or longer.

We purchased a multi year home warranty. The home page of the website clearly shows water heaters being covered. Our water heater failed this past week. Leaking is part of the problem and the unit needs to be replaced. Reading the many details of the contract, the tank of the water heater is not covered and they are denying coverage. We feel misled by their advertising and sales representations. I am worried this is the first of future problems of looks great until you read the details. We are appealing the decision.

I was skeptical about home Warranty services from conflict opinions of friends and family. However I am happy with CHW so far on premium prompt response and professional technician came to my house for service. JB service called and emailed appointment and remind time helped us plan to be home. Polite and focused technician got right to the job and leave promptly after done.

Being aggressive with my decisions. With having two other plans you would think I could get a discount for having multiple plans. Just hope when I need the service I don't get a call by night repair services. I want to be able to call my own repair service.

I do not agree with the decision to not repair or replace the GE microwave. The technician said that the electrical control panel failed because it appeared to have grease on the wiring. The microwave is 19 years old. Over 19 years some grease vapors from the stove is going to get into the overhead microwave. What is the user supposed to do, clean the electrical wiring within the interior of the housing containing the electronics? I don't see any of that referenced in any of the preventative measures of the microwave. To me grease getting into the electrical wiring over time is normal wear. So I disagree with your assessment and decision not to repair the microwave.

Why worry about unexpected loss when a small investment relieves so much needless stress. I am more than pleased with my choice. Peace of mind is worth a lot. I recommend that even seniors like me do as I have done.

After putting in the claim the tech was here within the week and replaced the exhaust fan within the day. The technician was respectful and knowledgeable and did a great job. This alone paid for my yearly service. l definitely will re-buy this warranty service.

I contacted CHW on Feb 20, 2021 because my water heater went out after the Texas winter storm. iConcrete came to my home initially & deemed I needed a new one & set the appointment for the next day. As of today March 19, 2021, iConcrete has not been in contact with me to replace my water heater. I called & email countless times to find out what the issue was, no one could give me an answer. All the CHW reps could say was give them more time, they are not answering our calls either.

Repairman diagnosed and took care of the problem immediately. He arrived within the estimated time frame and was very knowledgeable about the problem. He took the time to explain the problem and show us how to prevent it in the future.

I just purchased a warranty through Choice Home Warranty and they immediately called me to see if there was any questions and to see if they could save me even more money. This made me feel real good about the service I just purchased.

Never fixed icemaker. You told me one has to have a separate contract for ice makers. When dealing with you it is always something that comes up so you don't have to fix or replace. And when you do replace you never give what it cost to replace the appliance. You are a sham and you lie and you will never get a good report from me.

Representative did well to answer my questions about the issue I was facing with the ceiling fan and helped submit a new claim. She explained to me the contract coverages and what I would be authorized to receive in case of fan replacement.

Arrived on time and identified problem with thirty minutes and submitted it to my home warranty company. Very polite and also notified me of seeing a scorpion in my attic and voiced his concern about my dogs being hurt. Also work shoe covers to protect my hardwood floors.

Smug, arrogant customer service process. Will never recommend them again. Ripoff! They could care less. They just want your money. Will cancel as soon as this claim is completed. Save your money. They want to pay wholesale but can't buy anything wholesale and therefore they rip you off. Very arrogant and smug appeal process that was just a complete waste of time.

Remotes stopped working on lights/fans. Parker Home Repair was sent to repair or replace. They were extremely nice & got approval from Choice to replace. Parker purchased and replaced the fans in a short time. Entire process with Choice was quick, no problems. Would recommend Choice and Parker.

Emerald Services came earlier than expected, diagnosed the concern efficiently, and made the repair after two days. Jose also took the time to look the system over for other concerns. Great experience working with this company. Would recommend to other CHW customers.

Sometimes the warranty program works and you get what you need. But sometimes you wait forever to be told they can’t send you a technician so you have to pay for it yourself and hope they decide to reimburse you, or you have a code violating problem and they decline to cover it because they don’t want to. So it’s hit or miss. It has saved us some money but it has also caused us a lot of frustration because of the process of waiting for them to arrange the appointments. And the appointment is never up to your schedule. They decide when the tech will see you, which is really inconvenient. There are a lot of opportunities for better customer service and coverage.

Pinnacle pools is excellent - They have been here a couple of times and are always very prompt & professional - Did a great job - Would recommend them to everyone - Choice is also great - Always very prompt with our request & send excellent service people.

The technicians that responded were knowledgeable and knew what they were doing, unfortunately they were the third tech in the last 3 months that recommended replacing the furnace. This time I was told it would be cheaper to replace than repair. But after consulting Choice, the request was turned down due to some fine print about condensation causing problem, which should likely be a problem in a heating/cooling system that is 22 years old. I signed up for Choice to protect against this very problem, now I'm told "Too bad buddy we won't cover it."

Very good experience with the Agent and he has full knowledge of plans and gave me good price. Thank you Seth ** for calling and getting me into this plan. You are too help full and provided a good rate to have me this policy with Choice Home Warranty.

Technician came out and looked at the pipe and wanted to know if my water heater was still under warranty with the company that installed it, so many (maybe 7 years ago), I don't know. My contract with CHW states that my water heater is covered. But because the technician that came out, didn't want to do his job, took everything to another level. He works with M&J Plumbing 39 LLC. If everyone in that company reflects their image of this facility, then they should not be allowed to be used for homeowners insurance coverage policies. I just wished that CHW can use better judgment on the companies that they choose.

My Original Scheduled time was rescheduled due to bad weather. The Tech arrived on the next appointment on time. He was Very Professional and explained what had to be done to fix the issue at hand. Mr. ** completed the job, now I have Cool Air in my house. Thank you so much Mr. **!!!

The sales manager was very good and experienced person. Answered all my questions and help me reduce my worries. I inquired online and he responded quickly. I am impressed with his ability to convince me. Let see how it works out when I need them.

Not happy with Choice Warranty. Kuldip **. Compare to other warranty I make mistake that to choose choice Warranty. I am going to cancelled if some don't call me. Call me. I have filed the complain so some should mr.

Outstanding service and extremely polite and friendly. Showed his expertise and had part on hand to repair. His experience comes from working for Sears and thoroughly knowing the appliances he services. Highly recommend to others from his professionalism and knowledge.

My problem wasn't solved and I got not enough money for my stove replacement. I trust Choice Home Warranty, but I feel a little bit disappointed. I hope in the future, you guys understand that we hired your company to solve the problems we have, not just to put a patch on them.

I had did a online request and they respond quickly. Someone came out. Fix the problem right away. My dishwasher was up and running again. I recommend this company. Good job. Affordable Appliances came out and fix the problem right away.

Filed claim, was assigned a tech and appointment time. The tech came and diagnosed the problem, but was too late to call in the diagnosis. Never heard back from the tech or Choice. Had to go online to find out that I needed to call the repair company because the repair was approved. Several days were lost because of lack of communication.

My experience with all service technicians that have come to my home to do repairs have all been great with an exception of one and his diagnosis of the issue was false. Based on his false report to CHW, Choice initially denied paying for the claim.

Your tech came out the heat worked for half a day. I called the number on my receipt. He came back the next day. Another day no heat. He told me to get a filter which I knew that was not the problem, but I did and put it in and the furnace still didn't come on. It's cold as hell in here. Another night with no heat. This is my 3 or 4 night with no heat. I'm boiling water and burned a pit. Almost had a fire. Heaters running my light bill up. I think I'm going to cancel this. You're closed at night. What if it's a emergency like now. Not good. Not happy.

We had prompt response, a great technician, Tom **, who knew the problem, ordered the proper parts and came to install them and finish the repair in a timely, clean and friendly manner. Today’s products do not appear to last as long as yesteryear’s, thus it is prudent to be covered by Choice to offset that problem.

Sales experience was unpleasant, they are too pushy, it's spoiling your brand image, and I am still not I selected the right company for my warranty. I talked with one guy first. He was super Rude and jumpy, second guy was ok till he got my credit card info, but then want to sell 5 yr plan 3 yr plan. All too dominating talks.

Shaide, the service rep you sent out to repair the washer and dryer was very good and courteous. The refrigerator claim denial was not good. The adjuster was very rude and arrogant. The customer service rep. I spoke to later in the day was very helpful and professional.

It takes too long to get an in service technician. Reported furnace out on Friday and it was Wednesday before a tech was out. The tech was great and worth the money. Reported a plumbing leak on Friday and as of Thursday the following week still waiting to be assigned a plumber.

The kindness and the patient that the technicians had explaining everything to me was outstanding and the work was done perfectly. Thank you so much for being patient with an old Veterans, we need young man’s like you everywhere in the world. Again thank you so much.

I was very pleased with my request for repairs on my furnace. A repairman was at my house within hours and knew exactly my problem. He fixed said furnace and I had heat again, what more can I ask for. Great Job and I am very happy with my service and glad that I'm a member of Choice Home Warranty.

The a/c unit would not come on. Called Choice. Talk to a rep. They dispatched a a/c tech who was able to come a day earlier to inspect the unit. For a issue with the start relay. The part is on order now. Waiting for the part to come in to finish the repair.

I called and had to wait for who knows what. I think It was stall tactics. A supervisor did not call Me back. I was not e-mailed right away with who was going to come to my house. Do what you say that you are going to do.

Responded quickly. Expert serviceman. Honest in assessments. Kept us informed of progress in ordering parts. Worth the value. Would recommend to anyone. We have used them for water heater, washer and air conditioner. We have been very Pleased with all service.

Adam was very thorough and very helpful and knowledgeable and did everything to sell me and he did!!! Thanks Adam!!! I will do everything I can to get you some referrals, thanks again man!! I have heard a lot of good things about Choice Home Warranty so I hope they can produce and I’m sure they will!

I called about my air conditioning unit and they had someone out within 24hrs. I would recommend this company to anyone. It was my first time calling to have service rendered and I love it. I will continue to contact them when something is wrong.

Simon was thorough. He explained all of my choices and explained the program to me. He answered all of my questions and put my mind at ease. I signed up for my first year and I believe the price is very good.

Choice home warranty claims have been completed promptly in the last three claims (Kitchen sink, dishwasher and microwave). Every time the technician called me and they arrived sooner than the originally scheduled date. Love this coverage! Glad I took it for both houses I own,

Thank you Don for enplaning everything and answering my questions. Very thorough and knowledgeable. Looking forward to the peace of mind for having this warranty. I have sold a lot of Choice Warranties and am looking forward to having the warranty on my personal home.

Furnace was out of service and CHW took about 6 hours to schedule an appointment and booked the appointment after 10 days in winter season. Technician was very knowledgeable and helpful. Available on the scheduled appointment time and fixed the furnace without asking any additional repair.

The person that sold me on this purchase was Al **. He took his time explaining to me what they offer best pricing and answering my concerns. I will let you know after 30 days if my process is going well.

This is a review of the sales process and overall I am impressed with the ease of the process. Marc called me and we quickly and painlessly went through the whole process in less than 15 mins and I did not feel there was any pressure to purchase.

I have just switched after the company I had used for a number of years made a $90 rate hike--after they had sent out the invoice for the coming year. The rates and the ability to lock them in for five years decided me.

I called in to submit my claim. It was very quick and handled professionally. The representative I spoke with was very pleasant. I told her the issue and she then notified me that a specialist would contact me with a date and time for the work.

It was determine, I didn't do proper maintenance on my furnace because I had a dirty air filter. I change my filter every 3 months as recommended on the filter itself. My claim was denied based on this information.

I am very pleased with the ease of signing up with Choice Home Warranty for the first time. I was given a discount on the monthly cost and my questions were answered. I have not used their service and can't for 30 days, but so far the sign up process is exceptional.

Please read fine print. Even though they said they covered plumbing, They do not. A gasket to switch between the shower head, and the running water to the tub, said it was not covered and could not fix it after they charged me $45.00 for service call, this was on top of the amount that I had paid the yearly plan. Called a plumber, he said no problem, went and got the part under ten dollars for that part. Installed it and no problem, turned out to be the button that you push in and pull out for the change of flow. It cost me 50.00, since I had done business with the plumber in the past. They came out several times to fix the running water in the toilet, told me I had to replace the toilet, and that was not covered, mind you it was still 45.00 a visit.

This was the 1st service call we placed since switching to CW. I was amazed! Placed online service request Monday evening; Tuesday morning they scheduled service call for noon. Repair guy came on time; diagnosed problem; received authorization to replace (garbage disposal) and had unit on truck so job was completed less than 24 hours after the request.

Wonderful response and follow up by CHOICE. The repairman called me and came out within 48 hours. CHOICE made the decision to offer a check towards replacing our old dryer and notified us of their decision the next day! Very Professional all the way around.

The associate that I enrolled with was very helpful and informative. I appreciate the time he took to explain things clearly. I am looking forward to having a new peace of mind with the inception of this plan. The associate was very easy to understand and was extremely accommodating with all my questions!

Larry is by far the best appliance repairman I have come across. He was proactive with scheduling, understanding the situation, explaining it well, and offered other guidance related to appliances around the kitchen. I would seek his services even if he wasn't paid by the warranty company.

There are so many tradesmen that may know their craft, but they are lacking in communication skills, "bedside manner", and punctuality. This was not so with Ryan. He was professional & articulate on the phone and even more so in person. He had to reschedule the original appointment 1 day later, arrived on time & repaired the problem in short order. He is highly recommended.

The gentleman I dealt with was professional, courteous, and very knowledgeable. He answered all of my questions thoroughly and was very helpful in the process. At no time was there any "high pressure" tactics. I would certainly have no reservations about recommending Choice based on this experience. I however have no experience filing a claim so I can't address that.

The service tech that came out of always professional and very nice! I wish more technicians were like him! He always explains to me thoroughly what the problem is which nowadays you can’t trust most people and my family and I trust him 100%!

I was in the process of reading your ad for home warranty when I received a call from one of your representatives, Charlie **. He was very professional and although he was out talking me at first, he did give me the chance to ask questions and express my concerns. I would recommend your company and also ask that they speak with Charlie **.

Placing service request very easy, contractor scheduled very quickly, contractor came during scheduled window and found problem pretty quickly. He said they would have to get approval for fix and we have not heard anything since tech was here. Lights still don’t work.

We were very please with New Age Plumbing. They called us regarding arrival time, and even arrived early! One issue... both the plumber and my husband waited 45 minutes for verbal approval to "fix the problem", which was actually a very easy fix.

Alberto came, very polite and careful about coming into my house. As I described the issue with the refrigerator, he said ‘I know what that is,’ and he carefully took the food out of the fridge and explained what it was and fixed it. He was very careful about putting my food back in the fridge. I told him I would put the rest of it back in. He said ‘Are you sure?’ What a nice guy. The fridge works perfectly now. Thank you Alberto

It was very slow to get to my claims. I had a water leak and it was leaking all over the yard and under my house and in my house and they were slow getting to me so I had to hire someone else to come to fix the problem. Now I'm waiting for a refund. Thank you.

I am very happy with the service at Choice Home Warranty. The process is very easy (I get on the system, submit my claim and within a day, a technician gets dispatched), the claims are handled efficiently and the professionals who take care of my house are courteous, knowledgeable and effective. The value I am getting from my investment is tremendous. I don't have to look for professionals, pay high fees (only my deductible) and repairs are made quickly and efficiently.

Iron Mountain Drains was dispatched to fix my running toilet - problem was fixed in 15 minutes (they arrived on-time as well), and toilet works perfectly now. I’d recommend them for your plumbing needs.

The 2 plumbers and their company were accurate with the time schedule and contacting me with an approximate time. The plumbers quickly determined the garbage disposal needed to be replaced. I would highly recommend the plumbers and their company. I was also impressed with how quickly Choice took care of this problem.

Mike **, Fairview Electric, came to our home within 3-hours of being contacted by Choice Home Warranty and replaced the circuit breaker for our Master Bedroom. Now that is excellent service and very much appreciated!! Thanks Mike and Choice Home Warranty...

The Appt was supposed to be in between 8-12, and the First Plumber came after 1330, then They kept saying that They would be there within a couple of Hours, then say for sure be there in between 1630-1730, and didn't come till Afterwards. The Plumbers were very Nice and Efficient, but I had to wait All Day, when I could have done Stuff in especially the AM

Very professional and friendly. He was efficient and effective. I would welcome him back anytime and look forward to him returning to check out my AC. Very good service and honest appraisal of parts that needed to be replaced. I am very happy with everything he did..

Tech. was on time, well spoken and found additional issue with the 2004 Maytag Neptune unit. Checked two different placeses for part and they are no longer available. Choice contacted me within 24 hours and made an offer to replace the unit (Cash). I felt it was within $50.00 of what I thought was fair and I accepted the offer. Check should arrive within 30 days. Thanks Choice Home Warranty.

Technician came on time very friendly detected the problem with my heating system said he would have to come back the next day to put in the motor (it was cold in the house) but he called a little later and said they had one in stock and he came back out to put it in, I was warm that night!

Grace was knowledgeable and systematic. She assessed the situation with our dishwasher and identified the appropriate replacement parts. She was patient in listening to my explanation of the situation and courteous. She called for approval of the parts while in our home and scheduled the date for repairs.

Technician did not call before arriving. Assessed problem and repaired dishwasher. Not sure how long repair will last. Possible motor replacement might be necessary, but, has a 2 - 3 month waiting period for part. Overall experience was very satisfactory.

They did a great job. I appreciate them and their quick work. Good communication and very friendly. I would recommend them to my friends. Will use again. Very easy process. Hopefully the same company will come again.

Excellent workers who really care and make sure everything is above standard. Clean up when they leave. Care about the job and customers. Have had them here several times over the past year to make sure our House is perfect. We are putting it on the market for $290,000 and I’m sure it will be showed many times and will sell fast.

The serviceman was prompt, knowledgeable about his product and listened to my complaints. He is a good representative of his garage door company and he will return w/ parts Monday the 3/22/21. He is first time to use warranty and all is this smooth, I will be happy, I kept the warranty.

Water damage from plumbing issues in bathroom. Choice call out a plumbing company (Colonial Capital Plumbing in New Bern, NC). They were very professional and fix my problem quickly!!! Will call them again for all my plumbing issues. Choice did a great job.

After the fact told if rust or corrosion is present Choice does not cover, I never looked at furnace neither did choice but they took my money and I was out $4500 for furnace & coil. A worthless warranty. Better to go to another company without small secret print. Check Twitter for other who have been scammed by choice.

Serviceman was on time and performed the work very quickly and the new one works great!! Wow, what more could I say, He was courteous and did the changeout quickly. You are really concerned aren't you. All is good here for now. I might need a new appliance soon if one craps out.

Choice Home Warranty isn’t great to work and communicate with. They call in a timely manner and if they can’t an appointment on a couple days they will let you choose who you want and pay the difference. They have always been friendly and prompt. I’m glad we chose them.

My heating system was making a whizzing noise that would come on and off within 30 or 40 seconds all day long. I submitted a claim and CHW was right on top of it! I got a call immediately, set up the appointment next day, the serviceman evaluated, and returned with the part needed to repair the heating system. He installed it in less than an hour!!! Awesome!!!

First Tech emailed me and confirmed my next day appointment. When they arrived they immediately went to work. First Tech quickly fixed the problem. I was very relieved that the problem was fixed so quickly. I will definitely recommend to others.

CHW is very good at handling the service calls - prompt scheduling of service requests, the knowledgeable person assigned to work, timely updates on progress, and reasonable closure time. You get a professional home warranty service at an affordable price from CHW.

I really appreciate the young man who helped me with acquiring a new policy. He was informed, helpful and obviously knew his product. Today it's difficult to find a customer service representative that knows what they're talking about particularly the ones that you reach by phone. So I appreciate his efforts and was grateful for his help.

I have an air conditioner that needed Freon last year and then this year it needed Freon again. The technician said that there is a leak in the line somewhere and he needed to do a leak detection to locate and repair. CHW would not pay for the leak detection. They want to me to pay for the leak Detection and then afterwards they would evaluate what was wrong and THEN decide IF they would do the repair. It is obvious that we have a leak, and it is also obvious that I did not damage the air conditioner. They would not proceed with repairs or approve any more work unless I pay for a leak detection and gave them the results. What am I paying my $500 a year for? I have since canceled their policy and will not advise anyone to do business with this company.

There are a few reasons I would recommend CHW. I love the Choice Home Warranty dashboard. It's easy to review and use. Along with that are the awesome technicians that have been dispatched for my issues. All have been professional and knowledgeable. I would definitely recommend CHW!

It was my first claim and service experience with Choice. It took three service technicians, several frustrating dropped phone calls, two service fees, loss of personal work time and two months before what turned out to be a fairly simple repair to my refrigerator’s freezer and ice maker to be fixed. The first technician sent was incompetent and caused the appliance to function WORSE than before he did anything to it... and refused to return when informed that there was a worse problem than before. He insisted that a new claim be filed through Choice.

I have been paying the company for 2 years and the one time I need them, they denied my claim. I spoke with a supervisor and they offered to cover $300 on a $6300 claim that they denied. I definitely will be switching companies as they did not help me at all. They would not even give me a list of their contractors that I could call and shop around with, after they told me to shop around. So they denied my claim, recanted the offer of paying 300, and refused to give me a list of contractors to shop around with.... What am I paying them for? The worst ever!! I am looking for a new warranty company as we speak!!

You sent an inspector to evaluate the problem I’m having with my roof. The evaluator found that my whole roof really does need to be repaired especially the section that the water broke through and damaged the inside, in my kitchen. I’m very unhappy with Choice not helping with any of the repairs. I will not speak positive about your services to anyone at this point and I think I’m going to cancel my stuff with you. Very unhappy customer!

Agent was knowledgeable and helpful in our purchase processes. He was able to customize our coverage which saved us a considerably amount since we did not need to over our HVAC units. We were also afforded the opportunity to take advantage of a discount for serving in the military as a veteran.

The gentleman arrived on time and ready to work. Introduced himself and asked about our concerns and the repairs that we felt needed to be done. Our tasking was easy, "make it work and it's over there". He checked it completely as possible and indicated the need for a specific part which would have to order and would return on an appointed day at an approximate time with the part and put the oven back in service. Did all he could and did it correctly and professionally in my opinion. Michael **/homeowner.

Ken is a very nice person, who provided me with all the information I requested. He took in consideration my financial possibilities, as well as my age and offered me a plan that came with a nice discount. I hope that, going forward, if and when I experience problems in my apartment, I will be as pleased with Choice Home Warranty as I was discussing the terms of this contract with Ken.

The two team service people were on time and started Immediately to replace the motor and other replacement parts of that job... Even more impressive was working on the door to make it level with the floor.. I'm not good at giving five stars but was very impressed with their skills, quickness and information they gave to this first time owner of a home with a automatic garage opener.

I found CHW through a USnews.com article and chose it due to the high praise they received. I went to the site, got a quote. Within minutes a different quote was sent to my email. One was for a lower premium, the second for a lower service call fee. I went with the lower premium offer and was satisfied with my choice. An hour later a sales rep contacted me offering an even lower premium rate than what I paid. When I asked for the difference to be refunded to me, the sales rep tried to get me to pay an additional $800 upfront to "lock in my rate" for an additional 2 years. He could do nothing else for me. I asked for my service call rate to be lowered, but was told to call their sales office. After getting hustled like this right out of the gate I am very unlikely to renew with this company when my term is up.

Gentleman I spoke with, was very informative and tried to help me with the best deal. I really appreciate all he tried to do for me. He was really patient with me as well. He let me put him on hold and just very professional.

Had a leaky pipe in the basement, called Choice, on a Friday evening, I received an email with a designated repair company "OMeara Restorations Inc". I had to change the original appointment, did so with no problem. OMeara, came out repaired the leak, in an outstanding manner, very professional, would recommend.

I would recommended technician who came to our rental property from Superior Plumbing. I would not recommend Home Choice warranty. Second time we've called you guys and second time you have denied the claim two separate appliances. We pay your month after month and yet receive no service. The technician told us that the water in Newkirk is very hard on faucet pipes and appliances, No fault of ours. It's only like 6 years old and was purchased brand new. Just no point in having your service when you don't cover anything. Would not recommend you

Lucy was very professional and was willing to work with me to get the best coverage at the lowest price. I already have a home warranty and am very dissatisfied with their service. Lucy made it possible to get this coverage delayed while I work with other company to settle. Great call. Looking forward to having Choice.

Anthony was quick to respond to my website inquiry. He was cordial & professional. He got us appreciated discounts that we were eligible to receive as seniors. I truly hope that when needed Choice Home Warranty will live up to promises made!!!

I own a few homes and have been dealing with Charlie **. He is amazing, so helpful and knowledgeable about coverage. Very please so far. I will definitely be using Choice Home Warranty and will be referring Charlie ** and Choice Home to family and friends.

Did a great job.. Very personable.. Completely satisfied with his work... Checked out the fans - went out and purchased them and called to make sure that they were the ones we wanted- Totally professional.. Would not hesitate to use him again.

The technician was pleasant. The only problem is he left the badge from the top of the HVAC at the bottom of the unit and did not retrieve it. It would have been great for him to have the attention to detail to retrieve it and place it back where it belonged. That would have taken this experience to the next level and would have given me a great first-time experience with the company.

AC went out. Tech was scheduled quickly. Motor on unit was out and tech had the part. Fixed that day. No issues with coverage although it took a little bit of time for the approval to come through. The tech was knowledgeable and patient. Very good experience.

I received a call from a salesman while I was online doing my research. They pushed really hard to complete the sale. After given my credit card the call ended quicker than it started. Monthly pricing is great. Let’s see what the service is like (if ever needed).

I researched warranty companies for about a month. Choice had a great price. They gave us 6 months free when we purchased 3 years of the warranty. They pushed to pay the entire contract up from to get the special. I finally agreed to the contract. When we had to use them, it was difficult to get a vendor to even respond to them. The vendor came out and submitted the claim. Choice denied it right away. I even appealed the finding and they still denied since the unit was still new (7 years) and believed it was a manufacturer issue or a previous maintenance issue that we had completed last year. I canceled my policy ASAP. What a waste of time and the customer service is horrible.

The customer service I received was in the top five worst experiences I have ever had with any company. They refused to pay the service person they sent to my home who fixed my issue. When I called the person I spoke to was rude and could only say one thing file a dispute. I asked several questions. She ended up just sitting in silence on the other end of the phone and didn't answer.

Being able to contact and receive call backs quickly, when there is a problem, is crucial. It seems this is not a concern at CHW. I was also denied a replacement for a fridge, after purchasing our house, and listening to it beep beep beep beep every 3 minutes, due to damage done on it from installing it for previous owners! The tech Jeffrey, was a very kind and experienced technician. He found the problem within 2 minutes! Unfortunately CHW was worthless in our problem.

I only have one issue, we did a single payment and it says our service fee should only be $75 when doing a single payment plan vs monthly, but it’s came through as $85 for our service fee. So that’s frustrating. Will now have to call in to hopefully fix that.

There were approximately 6 months from my initial request for a repairman until we receive service on our washing machine. It appears that either you do not have a sufficient number of specialists under contract or you have specialists who do not need or want the work.

My experience couldn’t have gone any better. The technician was very friendly and thorough. He exceeded my expectations and was determined to find and fix the issue. He was very much appreciated. Such a great experience. He wore his mask and made sure to check all areas that could have been the issue. He went above and beyond.

Have leak. Didn't know it was leaking until a couple of weeks ago, Choice Home will not fix it. Need to go back to American Home Shield. Never had any problems getting anything fixed. I could have paid the Technician the whatever it would have cost instead of paying him 75$ to look at it. Waste of money.

JMG Mechanicals were professional, courteous and did a great job. Technician was on time and followed COVID safety procedures. He took the time to explain the repairs to me. My stove top was fixed and he explained the warranty to me. Highly recommend.

We were very pleased with how fast your company gave us service. The technician came out and told us what was wrong. He did not have the part on his truck but will bring it the following day. The part has not been replaced yet but should happen today. Hope all goes well. Thank you for your speedy service.

Hussain with A.K. home maintenance service came to repair the issue and was quick to solve the problem. Great job and thanks. We have another claim and I hope that they send him back here to repair the water heater main water line. He is very respectful and followed the guidelines of covid.

The technician viewed the problem and fixed it explaining along the way what and why they were doing everything that they did. I was truly satisfied with the technician and the end results. I was first satisfied with how quickly Choice Home Warranty handled my call.

I am really surprised that CHW doesn't carry some type of liability insurance to compensate their clients for unforeseen events as what happened the day that your plumbing technician repair our toilet. I realize things like these happen and so I assume you would have prepared for such an incident as well. Please refer to photo attached.

The technician looks professional, friendly, and courteous. He diagnosed the problem quickly and proceeded ordering the needed parts. Hopefully the repair would be successful after installing these parts. The wait time for the next appointment is a bit too long, however.

We were highly impressed with Steven, a co-owner and the technician who promptly, courteously and professionally diagnosed our AC issue, and then clearly explained it and its repair options in easy-to-understand laymen’s terms while patiently answering all of our questions. Thanks, Steven and thank you, Heatwave!

Our microwave died over 3 weeks ago. We called CHW. An appointment with a service technician was scheduled within the week. That was over a week ago. She determined it could be repaired. Later that morning, she texted me that she had spent an hour on the phone on hold and never got to speak with a human. She sent me a copy of the description of the problem and a parts list that I could pass along if I was contacted by Choice before she could contact them.

Very professional, prompt, and helped fixed the problem. Thanks! We submitted claim on a Monday morning and within an hour I got a response from Home Warranty with their contact info. I called them up and were able to set up an appointment the next morning. Best experience yet.

Very professional on the phone and answered all my questions. There was no pressure for the sale. It was very smooth. We had been looking for a few months and pulled the trigger with Choice Home Warranty, I think we made a wise choice. Thanks Jimmy.

I called looking to get information about a new warranty plan. The company I am currently doing business their prices were not suitable for me anymore. The rep was nice and answered all my questions. He help me with purchasing my plan and was able to accommodate the month I needed the plan to start.. I hope the service and claim process is as nice and professional as the sale rep I was conversing with today.

Very disappointed with services and lack of technicians to do the job. High copay and false coverage....I have to quit and try to save my money and do the repairs with private technicians. I have more to say to your company just too disappointed.

I called late at night and was given help right away. I was given a claim number and the technicians came the very next day. They diagnosed and fixed the problem with out any problems. I paid my deductible and received an invoice in person and through my email. I would recommend them to others.

Repair person said our air conditioner would not be covered because it was dirty. I am very disappointed realizing that I paid for a service that was not there when it was needed. I went to another AC company and replaced the unit

I was not happy that I had to wait five days for an appointment. (Hence the 4 stars). If I pay for your service, I feel I should get an appointment the next day or the day after. The technician sent to fix my dryer was wonderful!! On time, efficient and friendly.

Technician did a lot of investigation, and found a burned connector. He will order replacement parts (Choice has approved), and will return to install them, and hopefully restore microwave to operation. I was impressed by the technician thus far. I hope he will be successful.

Pretty good customer service most of the time. I’m sure I’ve talked with a couple of reps having a bad day but we all have those same days especially when appliances break down. Overall, I’m quite satisfied with the service, communication, diligence finding a service technician.

I always wonder who gave this company a 5 star? I have a doubt about this company if it's legitimate. Do people use this? I tried at least 3 times and all the time I felt it's a real Scam. My experience says They do exactly different what they say. I explicitly canceled the service and after 6 months they start charging my account. By the time I knew its 6 months passed and when called they said, "Yes we will take care of knowing this." "Taking unauthorized money" can be called fraud. After 3 weeks waiting the refund only 1 month like they did a favor to me.

Kintex Plumbing called me when they were 20 minutes away. He found the causes of the problem (there were 2) and fixed them both quickly and easily. He was very pleasant and explained everything he was doing and what I should do in the future to keep my toilet running well.

Arrived at designated appointment window. Prompt and professional attire. Knowledgeable and conducted all repairs in a workmanship-like manner. Went above expectations. Left designated work area clean and tidy. I would recommend A Plus Garage Doors to anyone seeking garage door replacement or repair.

Technician was very nice, informative, and experienced. He got the job done in a timely manner and was very neat. He explained the problem and what was done to fix it. He had the work completed on the same day.

My ceiling went out in my living room. Called it in to Choice warranty. They sent a company out. They looked at it and said it needed to be replaced. They got back with choice warranty and two hours later the company replaced my ceiling fan with a new one.

Good morning. I filed a claim on Sunday. My refrigerator is not cooling. My refrigerator freezer is not freezing. Someone called me on Monday stating that my appointment is not until next week. I asked them to see about getting a early appointment. They told me to take a couple hours. If no one called me back to call back this morning. That's what I did. Still no results. The gentleman I talk to this morning told me to call Sears and try to get a early appointment. I called Sears. Sears said they don't even have an appointment in their system. Meanwhile my food is going bad as well as my meats defrosting. Very frustrated customer because that's really bad customer service. Not following up with what you told me you would do. I'm calling you back constantly and trying to get the appointment changed!!! Frustrated Customer.

I do hope that the Warranty Coverage process will be more agreeable than the sales pitch. I do favor the coverage inclusions and the competitive rates, but I did not appreciate the "let me check with the Manager to get you a better rate", and the badgering to pay more upfront. Time will tell on the quality of the service.

They sent the wrong technician for the claim and the tech confirmed that. I paid $65 service fee. When I requested the proper tech. Choice Warranty wants me to file a new claim and pay the 465 fee again, when they have not completed the original claim. I think this is wrong.

First time calling upon Choice Warranty in 4&1/2 yrs that I have had you. I had an easy professional conversation and in 24hrs hopefully my problem will be fixed. Thanks Choice home warranty. Nothing else to say. Have a blessed day.

My dishwasher was broken and they tried fixing the problem but couldn't so they refund money so I could buy one of my choice. I had another home warranty before Choice Home Warranty, this is a Great Home Warranty so far!

The speed of getting an answer to my demands plus how fast it took for someone call to set an appointment for repairs was less than an hour. Appointment set for next day. I am pleasantly surprised as I didn’t expect to get an answer so fast.

Shawn was most informative with his description of the services by Choice and a senior citizen discount. Most Favorable Services. I described my problem with American Home Shield and Shawn said they several customers that were with American Home Shield have chosen Choice for their home warranty service.

We had an outstanding service with Antonio who took his time to fix the problem and explain everything in detail. Also we learned how to maintain equipment and prevent future problems. This serviceman is well trained and goes beyond and above to solve problems. He should be rewarded for great work.

My experience could not have been better. Service man found problem, reported to Insurance co. (Choice Home Warranty). They approved the repair. Service man replaced broken part. Everything works, we are a very happy customer. Thank you. Horace **

The person that I spoke with explain everything for and was very nice.. She answer all my..question...Went thru everything with me...All the pricing was very affordable for me...She also we into details about all the services..I will let everyone I know about this company

Water Heater leaking. CHW Denied, tank not covered. I said nothing about tank leaking. Turned out to be leaking around element gasket. Requested a Customer Service Rep. Waited 2 weeks for her to call. She said basically water heaters rarely ever get paid. Their process is to DENY, POSTPONE, DELAY more and not pay anything. WILL NOT BE RENEWING POLICY! CHW is very hard to deal with!

I'm very pleased with the service done by D&L Overhead Garage Doors. Mark, the technician arrived on time and is very courteous. He is professional and knowledgeable. Mark did an excellent job in replacing my garage door opener. He explained and answered all of my questions thoroughly with courtesy. I would highly recommend Mark to my friends and neighbors.

I really like having the peace of mind from a warranty and it has helped me a lot this past year. It does come at a high price though and I don’t think I can afford another year. Hopefully you guys are able to lower the price.

So far I am happy with the experience. The problem has yet to be resolved as more techs have to come in, but the turnaround has been quick. Once the issue is fully resolved I can have a better idea, but I am happy that I was able to get two techs in to look at it in under a week.

After finding out that my water heater problem was not covered, I asked to cancel the rest of my three-year contract. I was told that for the remaining year and a half, I would get only $80 back. I don't think that is fair since I had paid for three years and half of what I paid would come to more than that.

You advertise if something breaks you will replace it, then I find out you only cover certain things. So how will you replace a heater and not pay for the whole heater, just certain parts. After my heater is fixed this company is gone and I am warning people on Facebook to make sure when a company says they will replace something, it will be the whole thing.

We had a leak in our laundry room sink. Not a critical issue, just an old worn out faucet that needed to be replaced. I entered a ticket late in the afternoon, and the company came out early the next day. The plumber was polite, fast, and efficient. So much better than my last home warranty company.

Really pleased with the service I have received over the past service requests. The work was excellent and Choice has really improved sending the right companies to do the job. I consider Choice the number one for Home Repair Warranty and I pass this info on to family and friends.

He called before appt time and set expectations for what time he would be there and arrived on time as expected. Did work quickly and was very nice. Great experience with no issues and would definitely use him again in the future.

Dryer not getting hot. The technician was prompt and courteous, wore his mask the whole time and explained everything that was wrong and the solution. He explained what the causes were and how the system breaks down at a certain age. Showed me the part that was needed and how that part functions on the dryer. Explained why the part fails and how to prevent it from failing.

The tech was very polite and courteous. Spoke with confidence about issue with the refrigerator. Once the problem was diagnosed I was contacted within 3 days by email with a resolution. Thank you for your promptness. I will be referring my friends and family to your service.

The tech Waseem was super professional, polite and extremely knowledgeable. This is by far the best company Choice Home Warranty has sent us. Would recommend for sure. He came back later on to fix the dryer as he needed the part.

I just join your home warranty company. My friend recommended you. She had been long time your customer. I can trusted her when she told about your company. I can’t evaluate you yet since I didn’t get any service. I am satisfied with your price and Luke **’s help. I will tell my friends and family. Thanks.

Filed a claim on July 28 2020. Finally fixed on March 8 2021 after first repairman came. He was suppose to come 2 more Times but never showed up. I stayed home two days waiting For the repairman. I gave up scheduled appointments to get the refrigerator repaired. What if it was a major problem.

The repair man was awesome! Perfect! My problem was making appointments for me without even if talking to me was very aggravating, because I had to track one down!! And even wait for a call back!! I don't like dealing through machine!! Simple and easy is best!

This is the second time something has happened that was not covered. The first time, my dishwasher flooded my kitchen and damaged my basement roof. The dishwasher is defective and I am afraid to use it again, so I had to replace it. None of it was covered. This claim was not covered either. The technician was wonderful and I ended up having to pay him myself to replace the toilet. I will not renew my policy and will not give good reviews or recommend CHW because it covers hardly anything.

Fast and efficient and got us scheduled quick. Very professional and courteous. Knew what to do and how to help. Very polite, Helpful and felt like he cared. Made me want to rely on Choice even more. Thanks.

The agent who assisted me acted like he was in a hurry. I contacted Choice a week ago and spoke with an agent named Daniel **. The agent who helped me today said he never heard of Daniel. Of course I was confused. I asked again and he said “I said I never heard of him.” A bit rough.

Thank you Latasha ** for going above and beyond for making my experience exceptional! I'm so glad I decided to look for a new home warranty company and even more glad I found Choice and Latasha. She not only listened and knew what I needed, she ensured my needs were met by finding alternative options. I truly appreciate her superb customer service skills, compassion, and her speediness of getting the information I needed. Please give her a raise or a promotion! She certainly earned my loyalty and I'm excited to bring my family and friends to Choice thanks to her.

Arron removed and worked on our Samsung icemaker for 30 to 40 minutes. He tried different things that had fixed icemakers before but nothing worked. He determined we needed to replace it and he placed an order. He was very informative, pleasant and professional.

It was my first time to file a claim. Assistant was very professional and effective and helpful. She explained the process when I would get a call either on email or voice mail on my phone. I hope I do get a call within 24 hours. This seems remarkable and very quick response.

I would like to say that the Technician Mr. Justin ** was very prompt, courteous, friendly and competent. Although my services are not complete on my appliance, he certainly gave it his immediate attention and has maintained good on-going communication which is far superior to my previous Home Owners Warranty Company!

Very quick response, helpful and I am satisfied with Choice Home warranty, I have been with them more than 3 years , just renewed the service with them. Our microwave died. I called and got quick service and found out we were able to replace it since it was a older model. I will received the check in next couple weeks. We ordered a new one online.

CHW contacted a repairman and notified me it would be a week before he came. Not acceptable. Fortunately the repairman called me to schedule within a few days. He did quality work and was a very nice man. Overall, I am satisfied but it’s because of the repairman, not CHW.

Answers questions good, accurate, friendly and nice. Respects old people and military veterans. Knows a lot about home warranties and all the options of getting one and tried to do best for the customer.

The person that came was very nice. He knew what he was talking about when it came to Water Heaters. He fixed the problem and explained how the Water Heaters works. I would say that this company should always be recommended.

Updated on 03/21/2021: My washing machine was making a "grinding sound" and not emptying the water. The tech showed up right on time and within a short time found the problem and fixed it. There was one broken part that had to be replaced and now I'm back doing laundry. Really great service!

March 10 very little problem once I got the correct department on the line. Today 5 different people. 2 cut Me off. I finally got someone who knew what they were doing and he took care of everything. Sorry I didn't get his name. I have been a long time customer.

Very good service. I like not having to schedule the service call. You guys handle all that for me. Thanks again. The service guy showed up on time and ready to work. He was fast and clean. We would recommend.

Our dishwasher was just not cleaning our dishes and about a year before had the computer mechanism replaced. We tried all kinds of detergent but it just wouldn’t clean or dry the dishes. A serviceman discovered that some pieces of a broken glass and our top rack was very rusty and it with broken glass were blocking an area that helped clean. He fixed it and we got a new top rack and it is working like new. :)

As a first-time homeowner, I like having the peace of mind that a home warranty provides. My agent Sam did a great job of explaining everything and knowing that if something happens I'm covered. I think I got a great deal.

I decided to go with Choice Home Warranty because they explained the plan well, they only have one plan and it covered an abundance of items. Marcus was knowledgeable and and helpful, he wanted to ensure my business today, discussed it with his manager and offered a great deal that I couldn't refuse. I signed up today.

Seems there ARE NO technicians affiliated with CHW in my rural community, so I always have to find my own...sigh.. At least response time is fair from CHW...and helps defray my out-of-pocket costs. I just have to have patience in entering a claim at the first sign of trouble, then find my own vendor, get diagnosis and provide to CHW.

My oven was not working and I was pleased with the timing of the repair - it was set up quickly and the repair was also done quickly. I emailed Choice and that day I had an appointment with a repair service.

We have the CHOICE warranty insurance for MANY YEARS. We never has request a service before, and according with what you tell us when we made the first contract WE DO NO NEED TO PAY THE FIRST CLAIM. Why we has to pay $45.00 now. This is BAD customer service with a good customer. I will thinking more deep the next time we need to renew the contract. THE TECHNICIAN WAS GREAT. Manuel

The gentlemen who came out were very friendly. They quickly diagnosed the problem with my fridge. But the part (motherboard) had to be ordered. I received it in five days, but my appointment for this repair was scheduled for THREE WEEKS later. We called Choice back, and got an appointment for tomorrow. Thank God!

The repair technician was terrific. He explained what he was doing and was very knowledgeable. The process to file a claim was easy, although I would have preferred a choice as to when the service call was going to take place.

Updated on 05/29/2021: The technician was excellent. He kept me informed of the time of arrival, was friendly, competent, patient, and knowledgeable. I was quite dissatisfied with Choice Home Warranty when they refused to cover the repair of one of the products I had requested to be repaired. Am in a dispute with them on that.

I had a problem, Choice made appointments immediately, the problem resolved itself, and canceling the appointments went smoothly. Dealing with Choice convinced me that my investment in home perfection was worth what I paid.

Informative rep helped me and answered email questions quickly before conducting our transaction over the phone. Didn't pressure me. Quick, but allowed me to answer questions. Provided payment options for both monthly and annually. It is obvious that the company would prefer an annual purchase but I was not pressured into it. Found discount for me which I am sure they do for everyone but it did help put warranty into my budget- Thanks!

He made too many mistakes and I had to repeat myself multiple times. He worked too fast trying to get things done quickly instead of being steady and accurate. After I told him all I could afford was the 480 per mo he kept trying to sell me on higher costs. Not what I would consider listening appropriately. I know he had a job to do but I also did not like getting badgered. When I threatened to cut the call off he finally stopped pitching.

The technician was very nice and very efficient. After arriving he went right to work. He replaced the heating coil and vacuumed out the whole bottom of my dryer. Would definitely recommend him. Thank you and I appreciate the service.

After having a bad experience with another home warranty company and dropped them. I wanted to be very careful of the new home warranty service I selected. The person for Choice Home Warranty was friendly, easy to talk to and answered all my questions to my satisfaction.

Contacted Choice home warranty. They said they did not have anyone available that I could find someone or they would keep working on it, they texted me and said KDC electrical would send someone out. KDC came out. Knew exactly what they were doing. One of the very best home warranty providers I have ever dealt with. Very good experience.

I am trying Choice for one more time. The customer service is horrible. I tried for over a month to renew and everyone was so rude and told me I could only pay the total upfront. I did it online for monthly payment. Staff very dishonest. I am currently asking around and doing my research to find the best company if any. I will pay to terminate contract if I find another or just not satisfied. All the numbers calling from your company comes through as Spam FYI.

Put a request in to have my refrigerator fixed. The same day I was sent a confirmation of an appointment!! I was so pleased with the response time as well as the company that was sent out. They were professional, courteous and fixed the problem.

Answered quickly, very pleasant lady, and very professional. Good experience. This is my first claim and it went very smoothly. I have recommended this to several friends and will do it again for the next year. The appliance that needs serviced is a oven panel that will not allow me to enter a temperature or change the clock.

The scheduling process was easy and quick. They were able to get someone to look at the issue that same week. They called when they were on their way. They showed up on time. They wore masks. They were polite. I told them the problem, they looked at the item and told me what the problem was. They were helpful and told me the process that was being taken and how to move forward. I was happy with my experience.