Choice Home Warranty Reviews

Michelle was clear, friendly, professional, and easy to understand. She made it easy to sign on with just two plans to choose from. She answered all my questions. She mentioned the 1 month free option and my payment options. Thank you Michelle.

I was extremely pleased with the quick turnaround and the service. The reason my rating is only a 4 is because I never received a call from the vendor to let me know who they were and when I could expect them. When I received a phone call 8:30 am the next morning saying he was at the door regarding the icemaker I was shocked. I didn't know the company or who the technician was. Communication just through email is not good, there should also be a phone call. When I called in, the representative asked for the best number to reach me and that I should receive a call within 4 hours. As you can see that did not happen. There is too much going on these days for that not to happen. Other that I was extremely pleased.

I purchased this home 6 months ago and shortly after the first month water was backing up from my sink and garbage disposal into the dishwasher. The response was quick and the technician fixed the problem quickly. Now it's five months later and there was a leak from my attic, the AC unit stopped working and a ceiling fan stopped working. Everything has been scheduled/resolved quickly. Thanks to CHW.

I submitted a call for a microwave issue. They were very quick to respond and issue was fixed. Two days later and same issue came back. They once again were quick to respond and they even sent technician back and I didn't have to pay since it was still the original issue. Issue was once again corrected and all seemed fine. Roughly 8 weeks later the issue returned. They were again quick to respond and issue was fixed but the part that failed was same part that failed before. I was required to pay the service fee which I feel is still connected to the original issue. I'm glad issue was fixed but not pleased that I was required to pay the service fee since it was still original issue and 8 weeks isn't a great amount of time. I am pleased with the speed of which a technician is dispatched but I will probably explore my options once this year's contract is up.

Refrigerator ice maker was fixed. The guys were on time as they said. They were very professional. I'll call them again if I have a problem. If I have a problem with my ice maker I call them and they will come back and fix the problem. If not they will replace the ice maker for me.

They were friendly, kind, attentive and seemed to care about the problem I was having. After talking about the problem for a few minutes, he knew exactly what the problem was and fixed it. They did not leave until they were sure we were happy. I would recommend them to anyone and I would definitely use them again.

This service went Above and beyond. My technician was On time, super friendly, and very patient with inquiries made. He multiple attempts to resolve matter until it was right. Had warranty service before but nothing like this one. Happy I changed.

We received prompt service with Choice and they sent an appliance repairman out that I really liked. He was friendly and professional and quick to determine the issue. Choice followed up immediately and helped us resolve our problems. Overall was great service!

Service calls handled quickly with an assignment of service company assigned and communicated the same day. The service people that have been sent have been more than satisfactory. So glad I switched from Amazon to Choice. I am impressed with the service and followup!

I will not rate you with a star your company is unworthy of that. We have been trying to get this issue resolved since Jan 18, 2022 with no results on your part. We are already out the money to have it looked at and have the estimate for the repair that you also have and still nothing has been fixed. I will be making a complaint with the BBB. The 7 that I rated for the tech was the only because it was the tech we hired

Really don’t want to be out of a range for a week and have to miss Church because of this appt. Please see if you can do better! Really want to miss my friends at church and the benefits of a working range.

He was polite and accommodating with our questions. Sent our our contract and receipt for payment promptly. Not sure what more you need me to say. We are happy and feel content with our choice to chose you. Referred by This Old House.

The technician came out, diagnosed the problem and it took me two phone calls and a text to the technician to get any results. I was told twice that they were waiting on the technician diagnosis which was already turned in.

Waited and no show. They said they would not work with them. The selected company to fix the problem said Choice Home warranty would not honor claims. Wish we had not paid for this horrible company. They promised service but none was provided. Trying to get our money back. Don’t use them. They are awful. They are awful.

I was in the process of checking coverage available and received a call from Charlie with Choice Home Warranty and he very patiently help me continue the process. The coverage looked good and he found a discount for me. I liked what I’m saw and completed the enrollment process. Very professional and thorough.

Phil was wonderful handling my call and he saved me money by suggesting the senior plan..I will be recommending this company to all my friends. Hope this company is legit. Hope I don't have to call for anything going wrong with any of my appliances and 3 years is a long time, hopefully all my appliances will last. If not I'm sure this company will be superior on handling the matter if something arises.

I do not have experience with the service itself by Choice Home Warranty yet, however, I would like to thank and rate Richard **'s customer service. He has been very responsive and patient with my busy schedule. Thank you Richard for all your support!

Good service. They were nice and it was raining when they came. They took off shoes before coming in. They let me know what they were doing and how long it will take them. They called before they came.

Service was great. Technician was ABSOLUTELY FANTASTIC!!!! Cannot imagine how it could have been any better. Redman Drain in Mobile Alabama is the best around. Will never use anyone else. This second time they have served me and THEY ARE GREAT.

I found the sales person I was dealing with very easy to understand and helpful in getting me signed up with Choice. That was particularly important to me because of the poor service I received from American Home Shield. A final rating of course won't come until the policy goes into effect and I have my first service call interaction.

Called because of unusual noise from outside part of Air Conditioning System. Very Loud. System still cools but I don’t want it to fail and require extensive future repairs. The system is the original installation and was installed in 2008. Brand is Goodman. Filters and annual service have been performed regularly and it is in use approximately 6.5 months per year.

Both Technicians that responded to our request to repair the A/C and the Microwave are expert in their field and project lot of confidence in the Work they do. I am very pleased with both of them and recommend them to other customers of Choice Warranty.

The tech that came over an hr drive to get to my house, was awesome, I got a little upset, he stay calmed. He was very professional. Would recommend his service to anyone. Great guy. Sorry I forgot his name.. He was very professional and explain all he was doing as he was doing it. I liked that..

Scott did a great job and was very patient in finding a time that worked for both of us. He showed up at our exact appointment time. My dryer sounds great, so thankful that there isn't any more loud noises!

When I purchased the plan, I was told there was a charge of $60 per visit. My water heater has a leak in it and now I am told there will be a $300 charge added to have it installed. I am not willing to pay more than I was quoted and am asking for a full refund for breach of contract.

Austin who came out knew exactly what was wrong with the fridge. He is ordering the part and it will be here within 2 to 3 business days, then he will be back out to fix it. He is very knowledgeable about what he does and friendly.

I'm having to wait on a gift card from Lowe's...for my dishwasher replacement however it's not the amount another will cost. They don't take care of your needs immediately. They're very useless to have. I have to pay a service guy $85.00 to come out but have to wait on repairs. It's not worth it.

Choice set up a repair with Log Cabin Plumbing and Heating on 3/8/22. An employer Tyler arrived within 1-2 days and discovered I needed a new Hot Water Tank. The company was very nice to deal with and I am excited I have chosen Choice Company.

I’ve been waiting over a month for dishwasher replacement, cannot connect with anyone to actually help when it could’ve been so simple for them to just bring in the dishwasher and replace it but instead I have to accept ecash to Lowe's and still wait for ecash for up to a month. Would never recommend anyone to Choice Home Warranty!

I made a claim for to repair a shut-off valve but the tech was sent out to repair a non working furnace. They had to contact his office who then had to contact CHW. After waiting for about 30 minute, the job was rescheduled after CHW approved it.

You took care of me. Great customer service, I recommended you to my realtor. It's nice not to have to worry about the houses. Thank you for everything you have approved me for. I will pass you on to my friends and family.

I initiated a phone call for follow-up on three previous claims that have not yet been resolved. I also had to file a new claim. The representative was very patient in addressing each issue. Hopefully, each one will be resolved in a timely manner.

I was really pleased and encouraged with my first claim experience with your company! I had a claim number and an appointment for the next day to look at my A/C! Thanks! It is encouraging to work with an efficient company that delivers what they promise. The repair company sent a knowledgeable agent. The A/C was working fine when he came. He said to call him back within 30 days if I had a problem and he would come back at no charge! Very pleasant experience!

CHW is quick to set up good technicians and cover things as they promise. Effortless to work with CHW. The speed to attend the problem is quick and hassle free. Really good to have CHW coverage for your peace of mind of regular maintenance and repairs.

I was a customer since 2016. I closed on my house on March 5th. I’ve been trying to get ahold of someone on that department for a while and had to sit on hold. People in sale pick right up. But you have to wait on hold for a very long time to cancel. Like you do it on purpose. And you also don’t have a way to cancel online. I even changed the account info of my card. And you still charged me. Due to this I will not use you guy anymore in the future nor will I recommend you to anyone. Not happy. I was with you since 2016.

I was very pleased with the prompt response to my claim from Choice Home Warranty, which was over the weekend. They processed my claim within hours, and I knew the name of the company and the date they were coming out for the repair. The technician was great. He didn't leave until the job was done, which was after hours.

The service call was scheduled quickly by a very reliable company that they have sent before. There was no waiting for a part. It was fixed that day! Technician was knowledgeable and offered advice for helping the problem not reoccur. Very satisfied with the whole experience.

The technicians from Residential Maintenance Solutions were polite, respectful, and efficient. The problem was identified immediately and steps were taken to resolve the issue. I am very satisfied with the results of their visit and would recommend Choice Warranty and Residential Solutions to my friends and family.

The technician was very nice and fixed the dryer very quickly. He knew what to do and was very professional and I would definitely use his services again. I used the Choice Warranty claim form on the internet and it worked very well And it was very easy.

Reported leak around 10th of April. Morgan Plumbing came out on April 18th and told us the two valves for washer needed replacement. He said he would turn in repair for approval and that was four days ago. We left a message with CHW yesterday and are still waiting to hear from plumber to set repair date. We just hope it doesn't start leaking again.

Customer service is poor. Executing claims so far is poor. I was assigned a technician that never showed up just to find out they don’t even associate with Choice. I submitted this claim days ago and it’s still open. Never had this problem with other home warranty companies.

The gentleman that arrived was very friendly and actually told us that under our electric provider we were entitled to a free air conditioner tune up. We had no idea. I would recommend this guy and Choice Warranty to anyone.

Kyle was very nice, knowledgeable and helpful. Kyle gave us further recommendations for our house and how to improve the electrical outlets. If we have any further issues we want him to help us again. I would recommend him to others.

Best service, had for many years. Really enjoying the service they provide. I really recommend to my friends and family. My both air conditioning unit been replaced within last 2 years. The deductible was very minimal. They use good professional local services providers for immediate service.

JMV was at my house at the scheduled time. He was thorough, informative and offered solutions to the problem. I would highly recommend JMV for any HVAC issues that present themselves. In addition, when he came into my home, he protected his shoes as not to get dirt inside.

We actually forgot that we had this service from the previous owners of the home. When I looked up the website and logged in I was pretty amazed at how cheap the service cash was and how quickly the tech could come out and fix it replace the unit. After about 5 minutes the tech told us our motor was frozen and got immediate approval to purchase a new one and install. All in all he was in and out in less than 30 minutes. Extremely happy and soo much soo I renewed my contract another year with Choice! Thanks choice!

I pay extra to cover pool equipment. Your 1st tech kept me waiting 5 days, to come [is acceptable]. When he was not here, I called him, only to be told he is having an issue with 'Choice' and will not be coming. [Absurd and unacceptable] Your 2nd tech, came few days after. He submitted diagnosis, only to have you state the condenser, as part of the 'Heat Pump', NOT COVERED' EVEN THOUGH IT'S STATED AS COVERED', in the contract.

The repair request was responded to promptly. The repairman was very knowledgeable, courteous and professional. I would certainly recommend Choice Home Warranty for the ease and availability. Hassle free warranty service.

Fast, accurate, and very helpful. Was told my appliance would be replaced however was offered a gift card, I wish this was explained before appointment was set. I have other appliances that need to be serviced and will be reaching out in the future.

Very pleased with the repair man, James **. He was prompt and it was repaired in a timely manner. I am so pleased I purchased the contract from Choice Warranty. Every time I have called they have sent out reliable and knowledgeable repairman.

Do not waste your money, Choice will find reasons not to cover everything. I paid for three years and have had a number of claims, Choice has not covered my pool heater, pool salt generator, Air conditioner, dishwasher, etc. I would recommend you check any other home warranty. George Foreman should be ashamed for being the spokesperson for this company.

This is the first time that I have filed a claim with Choice Home Warranty. I did so online and received a quick response and an appointment with a repairman. I will add an additional review after the repairman keeps the appointment.

Can't really grade it yet, as it won't start till May 21, 2022. Hope I get my PAPERWORK in the mail in a timely manner. The guy I talked to was very good at answering my questions. I had AMERICAN HOME SHIELD but they didn't cover aboveground spas and a few other things. Just wished Choice Home Warranty covered Smoke Alarms.

It's nice to see a company like Choice Home Warranty discount their service for Seniors over 50. I'm going on 74 so it was nice to receive a great deal on my plan. The rep from CHW (Cynthia), was a pleasure to work with and very knowledgeable about their plans.

This was our first claim with Choice and we couldn't be happier! Communication was immediate and their choice for our plumbing service SASSAMAN was excellent. Tim from Sassaman had to order a faucet, which meant a second trip. At all times they stayed in touch with all the pertinent information. The ease with which all of this was done made me thrilled that we had switched to Choice Warranty! Thank you!

A very good experience. Happy with the whole process. Did not think I had what I needed covered but it was. All went well. Thank you so much Choice Home Warranty. I would recommend you to everyone I speak to that needs home warranty coverage. Very good company.

Plumbing work done on toilet on April 20 - 2022. Job well done. l would highly recommend the service representative. He was on time as promised, very polite and caring. He took his time to what the problem was before starting the work.

My AC wasn’t cooling. I made a claim and Choice accepted and assigned a technician to me within an hour. The technician showed up the same day. Absolutely amazed with the response time. Will definitely recommend to anyone I come across.

Two of my claims were solved on the first try. The claim that was not fix on the first try. I don't want to say anything negative about the tech because he was unable to duplicate the issue and did what he thought would fix the issue.

The person that I spoke to was polite and answered all my questions with no problems. I was happy that he found and applied the discounts to my account, and it was a pleasure to speak with him and setting up my monthly payment arrangements. I am looking forward to being a long term customer. So far so good.

No means NO. I inquired online and in 48 hours I had 3 internet and 6 phone calls. One person even hung up on me when I said I had just talked to someone in the same Michigan office... No matter how good it may seem, that alone sent a red flag. I noticed they also have an $85 fee for a technician to come. What else?

The rep who contacted and spoke with me was very informative, listened, answered questions and pushed to get me the best deal on a policy. When I decided to not go with a 6-year plan, he pushed for a 3-year plan with great savings. When I opted to go with only with a one year plan, he said it was put through and abruptly hung up on me not ending our conversation on a more professional manner. I took this as a sign that he was not happy that I didn’t opt for a longer contract, which left me feeling glad that I didn’t based on how our conversation ended.

The technician was punctual and polite, he explained to me why my freezer wasn't getting cold. He also went a step further and took the part on the fridge apart then showed me first-hand. Now that, "I appreciate". Another good choice in home warranty.

D&S Plumbers came, told me the water heater, need to be replaced. They were very nice young couple. They turned in their report. Now I find out it is not covered neither is my floor. So looks like I will cancel my warranty. Marlene **

Upon submitting a work order, I contacted Choice Warranty to inquire if my AC contractor could possibly continue servicing my AC. The agent asked for the contact information of my contractor and proceeded to make contact immediately. Within 5 minutes all arrangements were made and the call was resolved. Rarely these days are resolutions acquired so quickly with a friendly response.

The service has been outstanding and the service companies have very knowledgeable people on what they do that come out to repair the items that are broken or in need of repair. Thank you for being there for me and my house.

Work properly done nothing completed and done. Except for Choice to make me pay their recommended technician to come spent less than 20 minutes and pay the service fee. This is daylight robbery and I would not even recommend any to this company ever again. Very dissatisfied and disappointed with this matter.

The technician was very thorough and professional during her assessment of The repair issue. I appreciated the adjustment to the time and her willingness to come a day earlier. We now have an idea of what the issue is with our appliance.

Wonderful and fast phone claim filed. The technician was so professional and prompt. Installation was quick and uneventful. Left only after thorough cleanup. Also, he took the warranty info to do my filing for me. What a wonderful job!! I would recommend him to anyone. Such a breath of fresh air to see someone that takes pride in their job well done

Monday I called in a request a second repair on a refrigerator. I have a claim number. No one has contacted me to arrange that house repair. It’s been 3 days today would be the fourth day. Why? Please contact me at ** Or **

Best in breed. Likely will shift some houses from American Home Shield to Choice. I would recommend them to anyone. Very happy with my experiences. Happy to share more of you call me. I will be calling to switch my service. Very prompt and professional

I was able to get signed up and well informed in a short space of time. He was able to assure me that I will be able to ask for my own repairman if I want to. By paying for a year in advance, I got a free month...Great service!!

Chris **, was and is very helpful resolving the dryer issue. He put in a new element-coil that went bad. He saved us over $1,000 by replacing the element-coil. Chris was very nice and professional and did not waste time getting replace under hour.

Placed a call and within a few hours got a email response. With the company that would be taking the call and a phone #. The next day got a call from the tech and told me what time he would be there. Very professional and solved the issue very fast. Didn't try to hard sell just got down to business. Thank for your quick response.

Repairman was friendly and worked to find the problem and did so in a business like matter. He found the problem ordered the parts and will come back when parts are received! Hope the final call will do it.

The technician was very good and efficient and he knew what he was doing. He discovered the problem and informed me of the various choices that had to be made.. There is nothing else to be done until I get the report from Choice Home.

Our Tech was great fixed our problem!!! But No thanks to this home warranty company. Who states it covers electrical problems this was a serious fix that could have ended the life of a kid had he touched the faucet at any point. A tech should be going in to fix the problem the customer stated not having to report back and hoping for a quick response. Our issue was serious and we were being electrocuted through a facet and handles. Had OUR 3 year old touched that he could have seriously been hurt or even deceased with the power that show was throwing out. So again NO thanks to how your company works. You will be lucky if we DO NOT DROP CHOICE HOME WARRANTY!

I am extremely pleased with Choice Warranty service. Sent email with problem on Sunday might. Had A&E service guy to my home on Monday afternoon. He diagnosed the problem and made recommendation in about 30 minutes. Will recommend Choice Warranty to my friends.

Bill from Ryan Plumbing came promptly. He was very efficient and knowledgeable. Diagnosed the issue, explained it to me and fixed it. I am very happy with his work and professionalism. Will highly recommend him. Thank you Choice Home. It was my first experience with your service and I am very satisfied.

I have used Choice Warranty for 12 years but will discontinue and advise everyone to stay away from it. They lie to you to sell you policy and when you have a need for it they make excuses and loopholes and leave you hanging and don't cover anything. Total disappointment.

I was not notified of the final decision on my claim. I had to call choice warranty for a decision. Also I was not given an option for the payment for the washer. The replacement washer was not being purchased at Lowe's. I was only offered a Lowe's e-card.

Only thing I can grap about took too long for repairs. 4 days after claim filed too long. Should have been fixed no later than day and a half. Need to be better service and every number I called said no longer in service. WTH.

The Technician was a godsend. After working out the scheduling we got wonderful person that listen to help fix my AC unit. The tech made sure diagnosed everything and fixed the problem with no issues.

The last time I ran my A/C unit was in September of last year. I bought my warranty on March 8, 2020. When I turned my unit on April 17 it was not blowing cold air. I filed a claim the serviceman came out on Wed and said the unit needed freon. You would not approve the work order. Not happy.

We love that whoever came out fixed it! We were not able to be there but my mom was. The only issue I had was that they did not leave an invoice. Especially with us not being there. It has been a while since we’ve had work done in our house, so maybe invoices are a thing of the past? Other than that, the issue seems to be resolved. So thank you!

Signed up for 3 years at acceptable price. Did feel like your rep wasn’t listening and was a bit pushy. Was ready for payment info before I had decided. Wanted to sign for one year. Ended up signing for three and he continued to push for more. Hope they are the great company I was told. Two other warranty companies have been a disappointment.

When we got this policy, there was nothing about a cap on anything but well. If it could not be fixed, it would be replaced. There is no way to replace the unit for what your giving. I will be looking at other warranty companies.

I was impressed with the case manager Lydia, she was polite and was able resolve all my questions and concerns. She was very knowledgeable with all the technical know-how and explained me in detail the process. She did not rushed to end the call. She listened and explained me all the options.

The technician spent quite a while analyzing and testing the refrigerators components, finally concluding that it was not reparable. The email offer of a replacement credit was simple and appears fair. (We have not yet received the actual gift cards, so I cannot comment on that process. It seems that the gift-card email could have come immediately as well.)

You covered nothing and the first AC man charged me 65 twice and scammed me and took all my freon and messed up my wiring. The next AC man came and fixed it and verified they scammed me but fixed it. You guys refused to pay the claim which is covered. Why am I paying a service that covers nothing and sends me a company that you sent who scams me. This needs to be reimbursed by your company. I had to put it on my charge card. I just don’t have that kind of money to throw away. You guys paid nothing. Why am I wasting money each month if I have to pay for it.

The garage door were not closing. Your response to our claim was immediate. Diamond Garage Doors & Openers were very professional and punctual. The technician Nick from Diamond Garage Doors & Openers, fixed it very efficiently. Very pleased. Thanks. I am very pleased with Choice Home Warranty service. Prompt and job well done.

I feel we got a home warranty that meets needs. We got a three-year plan that covers our entire house for a very good price and I feel confident that this will be a good company to work with. The young man was very courteous and he thoroughly explained everything to me.

I will say this only 1 time to get it off my conscience. I have been with Choice Home Warranty, I know, over 5 or so years. During that time I have paid for all my appliance repairs or replacements 10x over. My water heater is not heating. I called in the order, and paid the technician who visited my home the customary $85.00 for the visit. He informed me that the heater has failed due to age (over 30yrs. old) and that I need a new one. He informed "Choice", and "Choice" has agreed to replace the heater.

Simply put! Your salesman oversold your product! In sales you must know when to shut-up! So he insulted me with his last push to sale his 6 year plan! I will Dispute this! You lose! Also I said don’t run card! You ran it anyway! Your bad sales technic lost this sale! A dissatisfied potential customer, L.

Tech came out, could not fix it. Choice decided to replace item. Offered me a ecard for less than what it was going to cost for a new one. Still waiting for the ecard... I checked my email. I got a notification from Choice that it could take 30 days for the card to be sent to me... SMH.

The person who took the call was courteous and informative. I received informative text from both them and technician. Technician was very courteous and went right to work when he arrived. After he finished explained what the problem was and what he did. Also told me what to do if further problems occur.

Service Representative was knowledgeable and friendly. She file all my claims and help me with claims numbers. She also updated my phone and email so technicians will be able to contact me directly. Courteous and Very Kind. Deeply appreciate.Thank you.

Representatives were very helpful to assure me if they services provided by Choice Home Warranty INCLUDING coverage of my free standing hot tub. Very pleased with interaction..and pray that services will be as promised!! Just in case....I am also happy there is no contract.

Our recommended tech man did not speak with your authorization dept before installing our new water heater. We were not compensated because of this technicality. The tech man did submit his report that the new water heater was an absolute necessity.

Shemar was very helpful in answering all of our questions. Polite and very understanding of our requirements. Offered us different plans and found one that fit our budget. Again, Shemar is a great sales rep.

Gauge came to our house when the AC was putting out warm air. The compressor fan was not working at all so the compressor was very hot. He explained that he had to contact his office to get permission to repair or replace the fan.

Quick response for the claim, they came quickly and fixed the issue and the problem was solved, thank you. I called to change the date and they responded quickly and changed the date according to my convenience, very quick action.

There were several problems that needed to be addressed. Smart Choice was very prompt, even got there a day earlier than promised. Abdel worked very hard to resolve my issues. I would refer Choice Home Warranty to my friends and family.

My unit had leaked Freon. For the last three years you have come out and charged with freon instead of stopping the leak. It would be much more effective for you and me to repair the leak instead of putting on the band aid every year and causing me untold distress. The repair takes at least four to five days in your process and I sit here in 90 degree heat at age 72 with multiple acute illnesses. It's highly inappropriate and just plain bad business.

First, it would be preferable to be able to signup online. Having to call to sign up for service in 2022 is unusual. Next, the initial quote for nearly $700 was o.k. But then I received various e-mails offering service for as low as $495. Ultimately, when I called, I was only offered a price of nearly $600, and once I'd accepted that, the rep proceeded to try to sell me multi-year plans, to the point I had to basically say "If I have to say no again, I'll go with someone else." Pushy sales are super annoying. Ask the customer what they want...give the customer what they ask for...Good business model. Don't push us.

Service was exactly what I would expect from a home warranty company. The response was prompt and the service person was at my home within the promised time window. Fixed the issue in less than an hour and I couldn't ask for more. $65 per visit fee is a little high though in my opinion.

Manager Reno ** was excellent in assisting with my plan questions. Very personable, customer-oriented and prompt response to my issue. Highly recommend Reno. Purchased my plan on April 5, 2022 and I had cancelled with Select Home Warranty as Choice has a better plan and pricing. I purchased the 3-year plan.

My central air conditioning failed but the claim to repair was DENIED stating that it was not a covered item. The machine needed freon and sealing from a "leak" but the company said this is not a covered item on the plan? How could that be? Needless to say, I am wondering why I have the warranty in the first place. The only good thing was the technician that came was knowledgeable and very nice/competent.

Good - Nice guy and did what he came to do. Bad - No call to say "I'm on the way" or "I'm here." No company Logo or Badge to represent who he was. Communication and representation are key components to a well-rounded professional experience.

I already have a warranty on my appliances and will expire next Sept 2023. I decided to go with this warranty since it will include ALL of my appliances and plumbing even though they are covered - you can never have enough coverage. They gave me a great price - also, they were not pushy - otherwise I would have hung-up the phone.

I called in and spoke with Keisha. She was extremely knowledgeable and helpful. Super friendly, and she took care of my sign-up in just a few minutes. Really appreciate professionalism over the phone! Choice has the best pricing and customer service is A+!

The technician was very professional. We got an appointment quickly. He came and diagnosed the problem. He has ordered the part and said he will come back when the part arrives to fix the garage door opener. We are happy with the technician.

It's been a challenge with customer service about getting things done and answering questions on my end and on the people who needs to come out and work on things! Got the plumbing done on that part. Now just waiting to get my ceiling fan and exhaust fan to put up hopefully about this Thursday and also my garage door to be looked at and hopefully by this Thursday or this Friday.

My daughter is living in our Texas home and her dryer went out. She called for service and within an hour received a return call for service to be done the next day which was Saturday. Communications were fast and the repair tech kept her informed of part order and arrival time.

The team accepted the claim faster and folks from the service team came over and fixed it. The Choice team is really helpful in accepting my every claim and being on time in sending the team to fix issues. I have shared my feedback with my neighbourhood groups as well.

Water heater went out. My appointment wasn’t until the 25th. I called the company who was assigned and they put me on the schedule for the next day, Choice should have known this was urgent due to us having no HOT WATER, come on man, another week of no hot water, but we got it done by me calling myself, should think twice about having a warranty company.

No help after spending over 4 hrs on phone trying to get Choice to send someone to repair a gas leak in furnace after Columbia Gas of Ohio unplugged furnace until leak fixed. It was 4 nights of freeze warnings and I am 73 yrs old and was very cold. Shame on you. I am researching other home warranty companies to make a switch.

Had issues with the plumbing and the end result was the sump pumps....Choice took good care of us and also zoom drain Chicago ....My husband and I are very pleased....It was a little rocky at first....but choice along zoom drain Chicago took care of the situation....and all is well....

Broken pipe, Had this same problem before and it was taken care of. Now it cost more and it wasn't fixed. It really makes me think about how this company is, Might have to look somewhere else for a different company.

The tech was not given the proper information, and there was no way to contact any one, I was told 65.00 dollar service charge and ended up paying 85.00 dollars. I feel that I was not given the right information by the representative CHW.

The technician was awesome. He was efficient, polite and definitely knew what he was doing. I will recommend him to everyone I know. He made sure everything was working and cleaned up the area before he left. I am definitely happy the first technician didn’t work out with Choice. This one was much better!

Technician agreed with my conclusion that a leak developed within the bathtub drain. He disassembled the drain, reassembled the drain with original parts, tightened the pipe and we were good to go. Easy fix (with the correct tools). Job well done.

The unit was out of Freon but you would not permit the tech to run a leak test to see where the leak is. The person that talked to the tech said it was from rust and corrosion. You should approve the leak test run. The case manager assigned gave her name, phone and email and said to schedule a 15 min call which is now set for Friday afternoon. She also said I could email her. Two emails sent and no response has been received. Send a tech to run the leak test, then decide the cause and make a decision. We have been without AC since sometime Friday.

Very pleased with the cost and service received at a fair and quick manner. Very good experience. Subcontractors are professional and try to fix items as quickly as possible. Very good decision for me to have gotten this warranty with this company.

Thanks so much for the great experience. I’ve been meaning to shop a new home warranty company for several months now. Finally, I was able to, and the professionalism and kindness of Kurt (the CHOICE rep) made me feel like I made the right CHOICE (pun intended).

Fast response, actually the next day from making the claim, quick repair job. Excellent attitude and very knowledgeable. I definitely would use this company in the future. I saved a great deal by not having to buy another appliance. A pleasure.

I received a phone call from your company earlier today, and I was going to tell her I wasn't interested! I had a very bad experience with another company after 6 years of being a loyal customer, so I cancelled my policy and have been hoping nothing would go wrong! She transferred me to a very nice, polite gentleman who sounded rather young. Despite his age, he was very knowledgeable about your company and the many departments involved. I was not looking to buy insurance, but he made me realize how affordable your company has made it for senior citizens like myself. I appreciate how he took the time to explain things to me. You have an excellent employee in your company! Thank you for listening to me. I hope this has helped.

The washer needs the door adjusted or fixed, does not spin out the water at the end, clothes come out still dripping water, and the softener still goes in with the wash cycle instead of the rinse cycle. If you could get this accomplished it would be greatly appreciated.

Your agent was very knowledgeable and helpful and I hope I will be happy with Choice Warranty. He assured me verbally of all the information I would need should I need to utilize your services. Thank you for your time and assistance. Your reviews on the web are very encouraging.

Great experience. Always helpful answering emails and phone calls and resolving issues on prompt time, finding solutions and getting the right help. Even when the service was not doing their job they found different company and solved the issue.

Was very happy with how the reps got me in touch with a plumber right away. The plumber was terrific and took care of the problem. Cannot ask for much more as a Choice client. If this is how Choice works then I will be very happy if a future repair is needed.

Our representative Gary worked with us to find the best coverage we could afford. He was professional and knowledgeable about what Choice had to offer. We were able to lock in a price for 3 three years for a better rate than if we had signed up for one.

Mr. ** was very knowledgeable, patient, and friendly to me explaining the plan and walking through any questions I had. I had a good experience and hope to build on the relationship! From all the research I did on home warranty services, Choice was the highest rated!

The representative was willing to provide me with assistance over the phone when I had ask for assistance. He was very patient, polite, courteous, efficient, and knowledgeable. He provided excellent customer service. Thank you very much for providing me with great expectations. Pat **.

I was pleased with the explanation by the agent that contacted me when I was checking out the information. He was very well informed as to what my questions were and was helpful with me choosing the plan I requested. I appreciate someone who does not hurry me and lets me decide what and where I want to spend my budget. Please thank him for his time and his help. My nephew has Choice and says it is a good program for someone my age.

This is a crook company. This is a crook company. They convinced me for accepting contract bay saying that they would do annual check for HVAC system. After signing contract they retracted. On 17th April 2022, I created a claim by phone to fix my heating system. In the morning when I called again to make sure, I was told that a tech has been assigned will come tomorrow. The company claim same day service and in cold time I had to keep my heating system off and the company offer me Tech for next day. I have 8 month old a toddler but they didn't buzz. The tech itself was a crook and asked $100 extra if I want it same day, seriously? They promise sky, but clip your feathers after give in.

Hello, The technician has not been sent to my house as quickly as I would expect. The response time was lengthy. The technician came several days after my request has been dispatched. However, when he came he provided a quick diagnosis and fixed the issue. Thank you!

I received a phone call from (984) 248-6910 to ask if I would be interested in home insurance on my appliances. I played along and they gave me a name I give out to Scam callers to verify my identity. They then connected me to the Choice Home Warranty sales division who tried to sign me up for their services. I asked why they used a third party call center to call customers and she responded "Because is works". I asked her about their companies 1.05/5 from 2500+ reviews on the BBB website and she stated, "We don't pay $10,000 to remove negative comments like other companies. So we use ConsumerAffairs." So here I am to report that this company uses Asian call center to circumvent the Do Not Call List and call customers to sell their product. Buyers Beware.

This was our first experience with Choice Home Warranty and it was great. The technician called and was here in the time he said he would be. He was efficient, courteous and explained what he was doing the whole time he worked on the ice maker. He even spent a good deal of time researching the ice maker to see if he had one on his truck. He did. When he had the new ice maker installed, he showed us what was wrong with the old one. As he was leaving he even had a few pats for our Basset Hound. The service was what Choice advertised.

My HVAC wasn't cooling anymore and I called Choice Home Warranty and they scheduled me right away. When the technician showed up he was professional and knowledgeable and fixed the problem after about one hour of diagnostics. I will see now if he fixed the problem because my unit had a leak but it was difficult to pinpoint exactly.

CHW was really good and got our refrigerator fixed. Our icemaker had stopped working, they made sure it was fixed. Even though they had to change several parts and it took several tries. So happy with their service and professionalism.

Great job handling my claim... responded within hours. The company showed up the next morning and they were in and out within an hour and I had a new garbage disposal to show for it. Perfect experience and the technician Terry was nice and thorough.

Victor with Mighty Man was very professional however we are completely dissatisfied with Choice Home Warranty because they wouldn’t cover my ceiling fans after I was told they would when purchasing the policy. I was told if they couldn’t fix them they would replace them with comparable fans. My fans were 52 inch 5 blade with decorative lights. If they would have replaced them, they would replace them with 42 inch 4 blade and schoolhouse light. THAT IS NOT COMPARABLE!

This is the 2nd time the recommendation from CHW to repair or replace an item has been denied. I have been a policyholder for many, many years and they’ve replaced a garbage disposal (one of lesser quality than the original). I feel that I made a very poor decision to purchase this policy. Sorry to feel this way.

It is nearly impossible to get ahold of an agent. You leave multiple messages and no one calls you back for weeks if they even do call back. Also when you set up an appointment they never call you back ever. It’s absolutely ridiculous. I will not be renewing my contract with you. I’m going to a real company that has customer service.

System is leaking R-22 and freon was down a lot. Lin checked system and refilled with R-22, noticed that capacitors are on verge of needing replacement. Cleaned a/c for better airflow. We had hoped that full replacement was needed but am satisfied that system will last a few more years.

Everyone has been so helpful and responsive. My repair technician is the nicest and efficient person. Thankful for this level of customer care!!! I had a couple questions and had no problem getting through to Choice and the reps would solve my issue quickly and respectfully.

The agent is knowledgeable, answered all of my questions, friendly. The agent understood my concerns and offered an additional promo for the corporate referral. Hopefully, George Foreman is not wrong about this company. Thanks for the follow-up call. I hope my future experience goes as well.

Locksmith sent to the house was kind and courteous. She did a phenomenal job. Got all of my doors and locks keyed to the same key. Finally we can get in and out of our brand new house. Couldn't be any happier with her. She did a great job. Highly recommend her.

April 18, 2022, I filled out information online inquiring about Choice Home Warranty. In a short period of time (I think it was 5 minutes) I heard from Louie at Choice Home Warranty. My husband and I have been customers of another home warranty company for the past 17 years and recently we are unsatisfied with their service. I really wasn’t interested in committing to another company today. However, Louie convinced us to move forward. I truly hope what he told us over the phone is true because we will be a long time customer. Thank You, Kathleen