Choice Home Warranty Reviews

Easy online scheduling. The service company was able to come a day earlier than scheduled. In and out with the full replacement in 1 hour. This was my first service call so my only suggestion would be an email notification once I was scheduled with a link so I can log back in to reply.

With freezing temps our outside unit froze. Our tech, Dan from EMS, was extremely knowledgeable and explained the EM heat, which living in south Texas I had never needed! We have been very happy with Choice Home Warranty and the service they provide as well as the company they used to come out!

Plumber came to fix a leak in the bathroom sink. Was professional and helpful. And he was able to resolve the problem. I appreciated his work and would recommend him again any time. He also showed up on time and wearing a mask, which I appreciate.

Maxim from Ohio Garage Door Repair was prompt actually a day early. Came back first thing the next day to replace our garage door units. Choice Home Warranty made the process very easy as well. I made the phone call and it was taken care of that day!

Service request went smoothly this time without them finding any exclusions in the contract not to fix anything. Overall, They are a scam!!! They never want to fix or repair anything. I've called local news which airs in like 5 major cities. People pay for peace of mind for nothing. At least other people won't get scammed anymore.

The technician handled the situation in a timely manner. He was able to explain the issue and take care of it immediately. CHOICE Home Warranty was very helpful throughout the process. They made the appointment and follows up to ensure we knew items that would be covered by the insurance. It was great to have service available to you.

Happy with outcome but wish service hours were a little more accommodating. Timeline three to eight was a bit late. Missed a day of service because I didn't call back. But number given a cell. Couldnt leave message for the mailbox was forever full.

We called on Tuesday and they said they could come out the following Thursday and we were excuse me our water is leaking all over our basement. Anyway long story short I called again and they sent someone out that day. So that was nice. They took into consideration our situation.

I spoke with a Ryan, who was very helpful. Although I have yet to hear from a company who suppose to call, to let us know when they will arrive. Please call us as soon as you can. My house is extremely COLD. Thanks.

Matthew **, the plumbing technician for Plumbing Rehab, LLC, was great. He arrived on time. He returned the next day with the needed part (a hose). After installing the hose, he discovered that the faucet's spray nozzle was also damaged. He then ordered a replacement spray nozzle online after finding that local supply houses had a 14 day backorder on the nozzle. The nozzle arrived the next day and was installed.

Yes, the outside unit is working, yes it heats, however you are not the ones that are having to go to the garage multiple times to reset the breaker so air/heat will come back on. This isn't one time a day. It is multiple times. It is coming home from out of town to breaker flipped. We pay good money go have it serviced 2x a year to make sure unit has maintenance. We still have cold weather to get through, then we are into the heat season, will be continuing to flip breaker. To say I am disappointed you chose not replace the outside unit is an understatement. This is a tremendous stress to me.

I couldn’t be happier with my Choice Warranty experience. Their response time to my claim was immediate. It was everything the representative said it was prior to me becoming a Choice customer. The repairman was both thorough and knowledgeable. My once skeptical neighbors are now envious of my decision to sign up with Choice Home Warranty. I wholeheartedly recommend them to anyone looking for peace of mind when it comes to home repairs.

The company was quick to send someone and check my heat system when it seemed to not be operating as it should. The service technician was thorough and very polite. He also appeared to be very knowledgeable concerning the task at hand.

Excellent on time service. I am selling my house. The first inspection mentioned something wrong with my air-conditioning. So did the second one. Hope your expertise can help with that issue. Your people and contractors are all very polite and knowledgeable for what you do. Thank you.

Absolutely the worst home warranty experience I have ever had. 2 claims still not repaired and it has been over 2 weeks. The technicians chosen are not good at all. In fact I am waiting with NO hot water for my family again. The tech did a poor job the first time and less than 5 days it's broken again. HUGE disappointment and waste of money buying this warranty.

I initially made a claim and the turn around time was great. The technician came out and diagnosed my issue with no problem. He was very honest, respectable and compassionate. I really appreciated this because during a pandemic and water issues I really needed a smile. However, now that the problem has been diagnosed I will still have to resolve issues with my roof as it may be a possible leak. I paid $65 for the maintenance fee and still have to dish out more money for a problem that was unresolved due to mother nature. I am very dissatisfied about this matter. Now I will have to deal with a flood until the weather permits for other technicians to come out to my home.

I was very pleased with the prompt service. I would recommend choice home warranty. This is my 2nd service call and I’m very impressed with the service I’ve received. I will continue with Choice Home Warranty fir all of my services.

Just heard from Choice Warranty. They said they are in a delay for service in our area. They said to get our own tech and they will reimburse us. Not good. We are paying you. So get out here and make a service call. There has not been a problem before, as we have had previous claims. R. **.

I most never answer calls, especially if I don't know who's calling. But, I'm really glad I did. Because of the content of the conversation. A pleasant person with info about warranty of appliances of the home that can go ** in a second at a very good monthly payments. Was contemplating awhile back. Thanks for the experience. (No pressure). Will tell others.

CHW was recommended by the technician that my water heater be replaced due to the pilot going out. Instead of fixing/replacing the water heater (which is why I pay for a service EVERY month) CHW decides to deny my claim stating I haven't taken care of my water heater. And instead of paying them a monthly fee just to deny what needs to be fixed, I’ll cancel my service with them, pay MYSELF a monthly fee in a separate account. That way when my appliances break I will already have the money on hand to fix them instead of going through a third party who just steals my money every month.

I submitted a claim once I noticed I had no water coming from the hot water faucet. I couldn't find a solution so I submitted a claim and immediately received a claim number. After a few hours, the water started running again, so I submitted an update to CHW. It is just a peace of mind to have this service in times like this. Glad I didn't have to use it this time!

We receive a great work even though we are in Houston with this crazy weather that temperature are around 14 to 28 degrees. Job done on 2/172020. Very professional person and more important to me no mess at all. I am being using Choice for about 3 years. No problem at all. Recommend to my sister in South Carolina and she is happy with them to fast service. May some need to wait for a part.

I was assigned a contractor within 24 hours of filing a claim. The company will service my washer on 2/19. I filed my claim on 2/16. I think the response time is reasonable considering the impact of covid, and the inclement weather in the area where l live.

Chuck **

I left American Home Shield after 13 years because they started using fly by night services instead of Hiller and Sears and the other efficient companies used in the past and they began taking 4-7 days to send a technician out and when it's 94 degrees and your air conditioner is out you can't wait too long. I had to pay for hotel room so I could get to work without sweating while getting dressed. Choice has given me a better peace of mind. They were getting with me hours later to set up appointment for the next 24 hours.

The plumber told me you denied to allow him to clear our stopped up line because he had to remove the toilet to do it. I paid him to go ahead and clear the line as it had to be done. I would like to cancel my contract with CHW as I no longer want to pay for this service. I have 2 ground level cleanouts to my home, but the stoppage was within the walls of our home. Please CANCEL my account!!!

I had a claim for a water heater last year. Replacement took over a week and they destroyed my floor. Last week I filed a claim for a leaky toilet and kitchen faucet. They sent a kid who jury-rigged the toilet to flush and refused to fix my kitchen faucet. I do not recommend Choice Home Warranty.

Repair process was quick and reliable from start to finish. Excellent service. Was pleased with outcome and timeliness of replacement process. Would definitely recommend to others. Easy to get in touch with and technician updated me timely as to arrival times and what needed to be done.

Claim request to Choice re Oven not working late pm yesterday. Service/Tech assigned w/ Appointment Today 10a. Authorization Approved and Part ordered. Technician was courteous & professional. Diagnosis, repair details and expected installation date of March 3rd was set????

Looking to replace our current homeowners' policy and was contacted by Michele after clicking an ad online. She called within two minutes and had a great discussion. She was great and informative... made the deal. Looking forward to working with Choice in the future.

Our plumbing was draining slowly over the weekend when we contacted CHW. It took them until Wednesday to obtain a plumbing service which they said would arrive on Thursday morning. When I called the plumber on Thursday, he was not even aware of the work order and had accepted nothing from CHW. Both he and I contacted CHW, and he (fortunately) worked us into the schedule on Friday, as by the time (almost a full week since the initial call to CHW), the entire house was backed up.

Filing a new claim is a very easy process. My wife and I have recommended Choice home warranty for 9 years in our list of home warranty providers. Choice has been rated #1 of the top ten warranty providers across the country and has the most positive feedback of all providers.

Went on website, placed problem with appliance. Response was immediately. Contact with repair associate. Appliance was fixed next day. Efficiently and quick response. Was a pleasure to work with this company. The repairman was knowledgeable about the problem of the appliance and was able to fix the problem quickly and properly.

There are too many items that are excluded from repair that should be covered. The wait time for a repair person to contact customer is way too long. I waited a couple of weeks for a technician to contact me. Choice notified me that a technician was found and would call me. About a week later, Choice notified me that the technician would not be coming out. I called the technician that was supposed to come out, and he knew nothing about being contacted by Choice. After many emails and calls to Choice, I was notified that I finally was allowed to choose my own technician outside of technicians associated with Choice Home Warranty.

My washing machine broke down. I called and did have to wait 1 week to get someone out to my home. Technician was very professional. Needed new pump and controller. Was advised that new parts would take another week+ to get ordered, delivered. Not so happy about that. A few hours later, received a call that machine was being replaced, and what was offered was a low offer, nothing close to what it will now cost me to replace. I had been told that if an item was deemed to be replaced, it would be replaced, offering me less than 1/2 of a replacement cost was a disappointment.

Called and spoke to Roland. He was very helpful and took my claim and explained what would happen going forward. I did not give 5 stars because I want to see how long I have to wait for service and see the quality of service versus calling the appliance company from which I purchased the refrigerator. I need rather quick service, so we'll see.

I put a claim in because my toilet was broken. They followed the same day. Two days later a very competent workman came and fixed it better than it was ever. I am extremely grateful that I have Choice Home Warranty as my insurance company. I highly recommend them.

I have a policy with Choice, and it says covering water heater and heater systems. However, my home warranty reject to cover it. I placed an appeal. They said they'd return in 24 hours with a case management. No call back yet. They don't care.

I spoke with a claim provider and she quickly solved my problem. She understood the problem and took care of so I thank her so much for understanding the situation. Her name if I recall is Ms. **. I personally thank her for understanding the situation. Thanks.

Technician was friendly, polite, and knowledgeable. I would definitely recommend him to anyone who needs their plumbing fixed quickly and efficiently. Excellent service, from the technician. Excellent service! Excellent service! Excellent service!

Service was rendered in a few days. The service technician was extremely nice and helpful. When I call for service, a technician called me the next day. He was prompt. I would say I received service promptly. Choice warranty connected my service promptly.

Technician did his best to repair, but needs to replace the unit. He tried different ways to fix the broken stem. However he will contact you to approve replacement and come back to finish the job. Overall he did good.

GFC1 outlet broke due to age and normal wear and tear. Electrician advised me this was not covered under my and I had to pay for the repair $191.00 this included the $65 service call. Electrician said his other home warranty companies do pay for this outlet. I am very unhappy with my very first experience with Choice Home Warranty!

I went to Choice after leaving my previous home warranty provider. So far, it's been an excellent experience, even during extreme weather (it's 2021 and it's been a rough time). Their coverage is comparatively fair, and at least takes a lot of the guesswork or fear out of getting basic work tackled, without having to try and find contractors or parts on my own. It's definitely providing a lot of peace of mind so far.

This was my first claim with Choice Home Warranty. I’m very pleased with the service. Due to a cancellation, the technician was able to take care of my claim a full 24 hours early. Sam had the problem resolved in less than half an hour. He was professional and efficient. Thank you.

The gentlemen that came was courteous, efficient and thorough. In and out in fifteen minutes. I would recommend this man greatly. The call to Choice was great. My issue was handled professionally and a plumber came to my home the very next day.

I was happy with the technician that came out to inspect my water heater. I am not happy that I have not heard from your company approving the repair. I need to know how to proceed. Please contact me. Thank you.

He was on time. He was very knowledgeable on what needs to be done and was very informative as to the next steps that were to be taken. I would recommend this person to anyone who needs repairs to be done.

Technician was wonderful - prompt, knowledgeable, good communicator. We were disappointed in Choice’s decision to go against his recommendation in order to save a few dollars. I spoke with my real estate sales representative who helped resolve the situation. But overall, I am not pleased that I had to resort to that. I refer a lot of customers to Choice and they may not know who to call in a similar situation. I would like to have more confidence that Choice will do the right thing.

Jeff and Logan came out and they were pleasantly aware of my concerns. They checked out our furnace and assured me of what the problem was and I will tell my friends to choose them if they want good service.

Experience was good except when initially we were told by the technician that this repair would not be covered under our warranty. Later the technician called his supervisor and said it is now covered. The technician was proficient and courteous and did the job well. We would recommend Choice Home Warranty to others.

Eric was fantastic as an electrician who analyzed the situation and was able to install two switches in my hallway. He was also able to address another issue I am contemplating about having a tankless water heater installed but seeing my panel can allow.

Choice contacted me in less than 24 hours, and they had a technician at my home within a short period of time. The tech was friendly, and professional. I would say my only problem was this. My dishwasher was in reparable so I was offered money towards a new one. The only problem is I have to wait 30 days for the money which make it 30 days of hand washing dishes. Bummer and I think that’s a long time to wait. Imagine if this was a refrigerator or stove you need to replace?

I was happy with the price but had to continually tell the person that I needed to think about and compare plans and didn’t like feeling pressured to decide immediately. He did stop pressuring and I then felt comfortable. Other than that I was happy.

Technician arrived and diagnosed the problem. He said that he would be back the next day with the part to fix the problem. He did not show up or call the next day. A few days went by and then he came back to our house to fix the problem. He comes down out of the attic and tells us that we now need a new water heater and that he cannot do the work for at least another week if it is approved. We will be without hot water for almost two weeks if it is approved. This has been a nightmare and I warn others about Choice Home Warranty. I paid the technician the 65.00 cash payment for the service call and nothing was repaired. Be cautious of who you choose for your home warranty. This company loves to take your money and leave you stranded.

Used them twice, and have a claim in now. Their service people have been very responsive and communicative about arrival times and dates. See Choice rated as the best on many rating sites. Have a 3 year contract. Their claim process online is very easy, and they give you many options along with a description box to indicate the type of service you need.

Talked to two of your agents yesterday. Both were very professional and patient with my questions. When I completed my business I felt that everything was handled very well. They both should be given high marks and Kudos. They are a plus for your organization.

The customer service was outstanding and the serviceman who did the work at our home was very nice, helpful and knowledgeable. He focused on his work and was done in a short amount of time as he was easily able to identify the problem. I would highly recommend them to a friend.

So far, so good. I am normally very skeptical and these sorts of things, but I had an excellent experience talking with Phil ** and feel really good at this point in time. I decided to go with the Veteran's package deal which sounds really awesome and brought the cost within my budget. I would recommend Phil to anyone to at least with about this product/service.

Choice had been great. Good price for a great value. I have been scammed by many other firms before. I have two 6 year plans with Choice. Whatever is there in the coverage is covered and no questions asked. Best plan that I have ever found. Recommended them to many of my friends. You get a referral bonus too. Good deal all around.

The young lady that helped us was very professional, knowledgeable, and polite. Made us feel important and that she cared. You should be pleased to have her on your team. We were checking to see when our coverage would begin so that we wouldn't cancel our coverage with Sears too soon.

Had to repair heat system at my expense. Other repairs were never completed. Refrigerator still broke. No one came to fix it so I had to replace it. Bought a used one for $300. No use to call if you don't fix anything. Thanks for nothing.

Choice set up an appt immediately on the very first call. The technician came within 2 days and he was very professional and courteous. He explained everything in detail and it was fixed on the same day. They wore gloves and masks and were very clean. The payment of the service fee was also very easy. We are very happy with the service response.

You have been very good by your response to me. Someone has been able to help me. I am looking for someone to come to my house this week. If this happens, you do not know happy we will be. You were recommended to you by my son. What a blessing.

Contractor showed up on time and fixed the problem. Great service one visit. He replaced the pool pump that was broken. He had the new pump in his truck. Tech knew what he was doing to fix the problem.

The guys that came to my house was very was very professional and did what he said they would do. The problem was not completed and I was told someone would contact me on the other problem. I hope I will not be charge for another house call since they did not complete what I called the company to send someone out to do. This is my first time calling for assistance.

The response for my broken appliance was swift and had a repair person out there quickly. I’ve had a very smooth process with the two claims I’ve filed with Choice Home Warranty. I would definitely recommend this home warranty company to others.

Hot water heater leaked water. Called and had Choice Warranty send plumbing company who said it could not be repaired. CLAIM DENIED. 1 week later my heat pump went out. Called Choice Warranty and they sent a heating & cooling company out who said it could not be repaired. CLAIM DENIED. Their fine print in their "exclusions" basically reduces their responsibility to not covering ANYTHING that is touted to be claimed a "covered item." I am having to pay out of pocket for these items to be replaced due to Choice Warranty denying the claim.

The person who handled our call was excellent. Great personality, efficient and helpful. However, I feel the company that was chosen for the service was not up to standard. I will give them high marks for promptness and for arriving on time and updating us with arrival time. All good. The problem was we basically paid $60 (the service fee) for nothing. We have had issues with toilets backing up and expected the drains would at least be snaked or something. However, they simply flushed the toilets and then shook their heads when they didn't back up.

Only problem was a slight delay in getting repair service appointment. Great service performance. Had a new garbage disposal unit with him, even not knowing if that was the problem. Repair was fast and clean. Answered my questions in a respectful manner.

Yeah it was pleasant. The representative was nice, forthright and pleasant. She should be commended for the good work that she does and a pleasant voice and good sense of humor. She should be commended for her pleasant attitude and her voice was nice and pleasant and I could tell she had a good sense of humor.

The service was timely, thorough, professional, and successful. I will certainly recommend the Choice warranty service to my friends and acquaintances. The repairman was personable, explained what was required to complete the job, and completed it promptly.

The appliance Rep for washer. He was professional and polite. And the plumber Rep was the same. Polite and professional. He was able to come out 2 days earlier. I'm so glad that during the pandemic we were able to still get someone come out. Thank you very much.

I am very satisfied with the plumber who came to my house to do the work, but I am not satisfied with the coverage, as this is my first claim and I just joined. You are not completely covering the service. Considering switching to another Warranty company.

Filed a claim to have a plumber come out. Because no one answered call they offered a reimbursement for me to find a technician. I did and the process was very simple. Just need to have a technician willing to fill out the diagnoses online and get an authorization code to proceed. Once that is done they approve it and issue your check within 2-4 weeks. Very happy

Too hard to get service, not a fan of the repair company you send, only had one I trusted (Sears) & they never returned. The last company was rude & inefficient I cancelled them. You seem to have a problem finding quality vendors, I definitely would not recommend Choice warranty.

Contacted Choice who advised me to contact local plumber and then request reimbursement according to your procedures. I missed the step to get "prior approval" and was denied reimbursement. After some discussion we reached compromise and I got partial reimbursement. So everything OK now. Thanks.

The roof leaked and the water is coming through the dining room ceiling. My claim is being processed as we speak and was handled promptly. I would recommend Choice Home Warranty to everyone.. All my relatives are looking at signing up

It was a nice experience. Larry knew exactly what he was doing and what he needs to fix as soon as he saw it. He heard out the issue very clearly. It was just great and perfect. I would definitely recommend Larry the Plumber. The only reason for giving 4 is due the current conditions of covid I would expect anyone visiting should be having a mask on. That gives a bit of secured feeling to customers. I was wearing the mask entire time he was here and would expect the same. I don't feel comfortable in asking someone to wear it but I guess it should be a responsibility.

The service Technicians were prompt and courteous. They spoke in details of what was needed to correct my heating issues. I'd recommend Crown Temp to others. The techs followed the Covid 19 protocol and explained what my options were. Very satisfied with the service call so far.

Our furnace had stopped working during record low temperatures. A technician contacted me within 20 minutes of submitting the claim and arrived to make repairs within 3 hours. He made the necessary repairs and completed a thorough check of the furnace operation.

I still do not have a freezer that is keeping items frozen solid. One item on top shelf was mush this morning! I think that tells the story. I changed HOW to go with you and am so far very disappointed.

I canceled one of 2 claims. However, both claims were mistakenly canceled by the Choice Home representative, which caused an inconvenience. We then had to make a new claim, which will extend the time frame for the repair or replacement of our dishwasher.

The salesman (Francis) gave me excellent help. He went above most and got me a good deal for the house I am selling. I also have Choice for my own home. I would tell anyone who would be searching to call CHOICE.

Phone call is to open a new claim. She explained everything clearly and opened a new claim. Satisfied with the service. It was very quick. She explained about our policy details. I can rate 9 out 10. I received the email in 2min. I can recommend Choice Warranty to my friends.

We were very happy with the technician. We were not happy that he never came the day they were to be here. They were supposed to have someone here on Monday from 11a - 3p. We waited until 3:20 pm then called. They said they couldn't come and someone would be there the next day. Why didn't someone call us instead of having us wait all day. We were not happy with this at all.

The technician was timely in his visit. He recognized the problem promptly and had one of the appropriate parts in his vehicle. He did have to order another part and informed us what to do when the part arrived. He wore a mask and socially distanced. I would recommend this gentleman for refrigerator repairs.

I would gladly give you a higher score if I had just heard from someone. I called you last Thursday as my heat unit was freezing up. You promptly got in touch with someone and they contacted me and came out that day. That’s the last I’ve heard. I finally called the man who came out and he said he was waiting to hear from you. I’m sure this issue will be resolved soon and I will not only give you 5 stars here but also all over Facebook and to all my friends. I have told a lot of people how fast you got on the problem. Hopefully, we can wrap it up soon as I’m in East Texas in the middle of an Arctic Blast. Thank you for your interest.

My furnace stopped working last Friday afternoon, I immediately called your company. I had signed up with you last year and hadn't had to use your services. I was mistakenly thinking that your company would actually do the service I signed up for. I then found out that your company does not stand behind anything and does do anything to help repair an issue.

He was very nice, informative, professional. He was understanding about the situation and was fast under the weather conditions. He gave tips and signs of future problems to be aware of. All in all a very food experience. I would use this company again.

Requested some urgent service to the rep I spoke to about my furnace not blowing hot air and it was a weekend. I also mentioned that there is a senior citizen living with us and without heat would raise some concerns. The rep took it very seriously and addressed my issue the same day. Thanks a lot.

My tech was fast, friendly, clean and got the job done....not to mention he called to see if I was available a week before my scheduled appointment, which is exactly what was needed with a strange smell coming from your bathroom.

Heater stop working on one of the coldest days 17 below. Called Choice Home Warranty at 10:30pm and they was right on it. I received a an email from CHW at 8am stating that a service technician would out today to fix the furnace.

Choice Home Warranty approved my heater repairs and the tech was able to get our heat back going in the middle of a freeze. I was able to pick my own AC tech since no one accepted the job fast enough. They approved the reimbursement of the repairs while tech was still at house.

This is my first time using the service and I just finished calling in my claim. I am waiting for results. The person who helped me was quite friendly and I was of the opinion he wanted to help. I was very pleased.

Awesome gentleman. Knowledgeable and friendly. He helped educate me. Great first experience with Choice all the way around! I am very impressed so far. Scheduled online easily, received an appointment quickly and tech was professional.

Kevin came out, diagnosed the problem quickly and did not try to charge me for something I didn't need. This is the second time he's come out and he was outstanding that time as well. He is very friendly and knows his business. We did not feel uncomfortable with him as we have with other technicians sent out.

We experienced a failure of the refrigerator ice maker. After filling out the application for repair on-line we were notified sooner than expected that a repairman would soon contact us. The serviceman was exceptional in his professionalism and knowledge. He quickly assessed the problem, ordered the part, and scheduled a return appointment to complete the repair. We are very pleased with the process thus far.

Tech was so helpful and explained what I needed to do to ensure heating system was properly functioning and how to change filters. Very thankful he was able to come out in the inclement weather and warm my home for my family.

I recently received great service from Choice Home Warranty. My furnace went out on a Saturday. I filed my claim online for service and within an hour my claim was assigned to a local company and I was informed of the name and telephone number of the company. The company called me and was at my house within 3 hours and diagnosed the problem. Great service Choice!

The representative (Alberto) was knowledgeable and helpful. I appreciate the ease in signing up for what is reported to be the best home warranty on the market. He worked to get us all the applicable discounts. We hope we don't have to use it, but it's great to have the peace of mind, in case we do. Thank You Don and Judy.

My water heater went out Friday evening. I called Choice Saturday morning. Buzz Services arrived early Monday afternoon to make the repair. Which he did. The technician was very professional, knowledgeable and friendly. Within 30 minutes my problem was solved and we had hot water again within an hour.

Excellent work on the electrical work and in the Refrigerator. I want them both to service my appliances and electricity issues if I have any more issues. So I recommend CHW to hire them to anyone that need those type of service.

The service was outstanding!!! Received an email with the information for the repair, email was received within 30 mins of filing the claim. Received a confirmation email, again provided the information of the business doing the repair. The repairman called to advise when he would arrive. The repairman wore a mask, put in a new garbage disposal and clean up when he was done. From the time I filed the claim to the completion of the repair was less than 24 hours. Very very pleased with Choice Home Warranty...so glad I left my prior warranty company.

We are waiting for parts right now, the service man that came out was very nice and on time. We will update this when he comes back to install the parts that are on order. This should be updated with in a couple weeks.

We are very satisfied with the job the man did for us on the repair of our Microwave. He was very professional and courteous. He quickly done his job and we were Very happy with the results!

Filed the claim online & got a response within minutes. Very Happy so far. Filed on Feb. 15th and got an appointment the very next day. This is our second claim this year and they take care of everything so well.

Eagle Plumbing saved the day!!! The plumber from Eagle Plumbing was quick, expedient, and professional. He identified the problem and was able to quickly fix the issue to get things back to working. I would definitely use them again or refer them to others ships they need service.

The sale person who sold us the policy was friendly and called after work hours but everyone else kept calling us during work hours several times a day. When I asked to call me after work hours they said, "We will put you on no contact list," and the person hung up. Very disappointed. Calling people during work hour is disruptive and consideration needs to be taken.

I went online to request assistance. I had an appointment schedule. The technician did not show up. When he was late, I called and was told to keep waiting, and they could not reschedule the appointment or reassign my case to some else. 2 hours later, no tech. I called back, and a new appointment was assigned.

Bryan came to diagnose the problem with my HVAC system. He was willing to work with me on appt time and ended up coming on a Sunday arriving within the timeframe stated beforehand and went right to work. My observations were that he was very efficient and able to find, then address the problem in short order. I asked quite a few questions which he was most willing to answer.

I got the best warranty for me as well with veterans benefits. I also got the best price that's comfortable for me. The agent was nice and courteous and he spoke with good English and gave me a full understanding of what my policy will cover.

I was very pleased with the electrician that was sent out for my problem. He diagnosed the problem and fixed it quickly. He also was informative on other concerns that I had about my electrical. I wouldn't hesitate to call on him even for nonwarranty work.

I just signed up today was going to sign up but I’m also buying a condo and had lots of money going out so I had to wait. He said I would lose a sale price if I didn’t sign up today. I said, "Can we make a payment plan?" He said, "Yes. 45$ a month." I said fine. After we hung up I did the math. It’s much higher than the 420$ sale price. Don’t get me wrong. I glad I signed up with you all. Everyone I’ve talked to in this process has been more than nice and I look forward to having the peace of mind that comes with having it so thank you all for your patience and have a good day. Next year I’ll pay all at once.

Your salesman was so aggressive that I told him to cancel the order immediately.. He put me on hold and no one ever got on the line.. I called the 800 number and INDIA said she would issue a credit and send a cancellation - but hung up on me. CANCEL ANY POLICY YOU HAVE FOR ME... PERIOD.. I am really stressed about the actions of this company.. It should not take 15 to 30 days to issue a credit to my card... At this point - I am not finding your company reputable..

They were prompt and very professional. Choice warranty company are very good with finding the right service company to service my needs. I am very pleased with them and their customer service department. I wish I could get some of the savings on my yearly plan that they're always promoting but I have a 3 year plan already and don’t think I qualify.

Mark was very professional and explained everything to my satisfaction. He offered me several options and gave the best possible deal he could. If future service is as good as my first contact I will be completely satisfied. Thank You.

Insurance company is ridiculous. Should have covered my hot water tank. It broke. Regardless of what, how or why it should be covered it broke- I didn't break it or do something negligent. It got old and broke so you will be getting a cancellation from me. I will not recomend Choice to anyone and will go on social media to make everyone I know aware of what a scam this company is.

My latest experience has made me distrust Choice Home Warranty more than any other customer service organization I have interfaced with. Denied claim for 32 year old furnace based on "premature" failure. Refused to provide a copy of the information that was being used to deny my claim. Denied claim last year for my AC unit. This has been the biggest waste of money and time. Contacting the Texas AG as well as law firms. Filing class action suits against Choice.

Ralf was quick and very helpful in setting up the account. Looking forward to have similar responses if I ever run into any issues and would need a service request. The referral bonus is added advantage of the program.

My calls for repairs to my dryer were answered promptly and service was set for the next business day. The technician was prompt and professional. He found the problem and had the parts ready for the job. The whole thing took less than half an hour. I am very happy.

Justin was very professional and assessed the problem and replaced the garbage disposal that was not working. A very courteous person. I highly recommend him for any plumbing problems that you might have. Many years of experience.

We experienced a HVAC failure last night. Contacted Choice Home Warranty to arrange for service. The person on the phone was knowledgeable and took down the information detailing our problem. The appointment is already set. Looking forward to the service call.

Was interested in switching from AHS so I entered my info into a home warranty comparison site. The guy who contacted me from Choice was super nice, extremely helpful and knowledgeable on his product and gave me a fantastic deal. We’ll see how it works out but so far, so good!

The response was fast and complete. My heating system stopped blowing out heat. The switch on the inside unit went bad and had to be replaced. The neighbor told my husband what to check and that was it. We put a new switch in and fired the system back up.

Called Choice upon my alarm & red light going off at control box. Choice responded w/ a firm to come out. I spoke to the owner who explained to me to monitor the condition & to use the water sparingly. Monday morning the crew showed up & took care of the problem of having a stuck drain cap at the bottom of the grinder. The crew was knowledgeable & friendly. Thank you Iron Mountain Plumbing. Roget **. Springville Al.

I have had another home warranty for several years, first on my property in Florida and now my home in Virginia. I have had to submit a claim on two occasions and unfortunately I have had to wait weeks for service. Unfortunately there was a price increase on the yearly premium. I just felt that it was time to change companies. Thank you to James ** for his patience and explaining all of my options.

Very pleased with my claim experience with Choice. The blower motor on our furnace seized up in the middle of a Polar Vortex, a serious situation. Choice provided the guidance I needed to get a contractor to the house and walked me through the claim process. You need to follow the correct claim procedure but they were very helpful and walked me through. Very pleased.

Final Touch, the company who came to fix my garbage disposal, did an amazing job - In and out in about an hour, willing to clean up and very kind, helpful and polite service man! Great job! I'm very happy with Choice Home Warranty and their choice of company to work with to help me with my need.

It took one week to get a response from Choice and the technician only to find out that Choice only covered one part of the repair. It seems to me it should have been a quicker response due to the fact that it involved my heating system. I'm disappointed with the service.

The tech was from Sears. He was okay. Pretty cool and at least understanding. It was too bad. Just wished he would understand that I was busy on a Zoom meeting and couldn’t talk all day. I mean he just kept trying to talk to me. But I guess that’s a good thing. I have a microwave again after 2 weeks. So We are happy! Thanks!

I had to wait 3.5 days to have a technician respond to repair my heating system when the mornings were -3 and -2 in the morning. I had to use portable heater to keep warm. I am considering cancelling my service if I am going to wait that long again. I think you need to find more than one repair company for repairs.

My thermostat was installed incorrectly and not heating properly. Donnell checked all the systems and found the issue right away. Educated me about my new system and recommended a bi yearly service plan to extend the life of my HVAC unit.

The serviceman was professional and thorough. He wore his safety equipment. The job was done in less than an hour which included picking up the needed pieces. When he was done he cleaned the area. He was also courteous and knowledgeable.

Contractor arrived on time and he provided the needed service of resolving the plumbing issue and resolved the problem. Contractor resolved problem in proficient time the same day. He would be recommended for future services to be provided at Rosewood Place.

Excellent service. Was concerned with scheduled appointment a week out but the company called when an earlier appointment slot opened. Took COVID 19 serious. Very professional service all the way--I was out of town and contacted CHW via phone, adult son was home and was the go to person. Blue Star reached out to him once job was assigned and then again when earlier appointment was available. Am very thankful for the peace of mind of having the warranty. Thank you!

The technician Ibrahim was very nice and had a lot of knowledge on the service. Choice Warranty has very good service, thank you for your assistance you have provided for us! My family and I will definitely be recommending Choice Warranty to our family and friend circles for their homes.

I called about my refrigerator December 2nd. It is still not working properly. The tech keeps saying he’s waiting on a part that will be here Friday. Dishwasher not fixed. Plumbing not fixed. They suck.

I was nervous about getting reimbursed because a lot of companies said they won't work with warranty companies because they won't pay. Just received notice that I will be reimbursed in a timely manner. I had to find my own repair company and finally found one that came out in an hour. Thank you.

Had great experience this time. Had a service person to come out to change my thermostat. I was having same issue. Contacted Choice warranty. They sent out another technician which was very patient with me. He discovered the thermostat was not working properly. He contacted choice home warranty and they approved better thermostat. It seems to be working. I will monitor it.

Tech was very professional. Yes, I would recommend him to people I know. My unit is operating very good. I am very satisfied with the service that I received on Saturday, February 13th. He was focused on taking care of my heating unit problem in a timely manner and he explained tom what the problem was...

All aspects of this furnace repair went well. Choice was able have a commitment from a repair shop (Uptown Furnace) within several hours, with repair evaluation being conducted in another 24 hours. The process from the time of my calling Choice with my issue to installation of the broken part took around 2.5 days. The contact person at the repair facility was pleasant and helpful and the repair staff were knowledgeable and and wanted to make the repair as rapidly as possible.

The representative was cordial, thorough, and professional. I loved how confident and reassuring she was when speaking about customer care and customer satisfaction. I was given the opportunity to take advantage of additional savings offered by this company. Definitely five stars.

Last night I called CHW to initiate a claim for potential hot water heater issue. I received prompt and courteous response to my request and my issue is no longer a problem. Thank you for being there in my moment of need, knowing I can expect prompt response.

I believe I can manually schedule my vendor, and the first caller to claim number ** would not do it. He told me I had to call the Vendor and have them contact CHW. However, second caller was very helpful canceling first claim, to begin a new claim **, including my chosen Vendor (MK Plumbing LLC). I was very pleased how both the second CHW caller and MK Plumbing LLC handled me professionally.

When you call for information about getting a warranty on your home, it’s very easy! People are so helpful and so caring. They are fast, informative and explain every detail! They make you feel comfortable knowing you can feel safe with their warranty and all it covers.

I checked CHW online for what was covered under their warranty. Someone called me to see if I had any questions. Michelle was very courteous and knowledgeable about their coverage. Michelle set me up with a great sale reduction. I am pleased with my payment arrangement. I am so satisfied with the coverage that I chose. It was wonderful working with CHW.

I have submitted three claims to CHW this month, one for the kitchen sink disposal, one for the built-in microwave, and lastly for my home's furnace/heating system. For the disposal, a technician was scheduled for the following day and replaced item. For microwave, a technician was scheduled for the following day and item was repaired.

Choice warranty I have been watching this company for a while checking the rates and what they cover and they called me today and I called him back and I went over what I had already done a quote of and I was given this rate and almost half of what I had thought it was gonna be. The free month is the 13th month of your coverage and the rate was up. Like I said it was almost half of what I thought it was gonna be so I was supposed to get 50% off and a free month which I did. This is something that I really need. A sister and I both are disabled. There is a fee once they come out. If they cannot fix your things they get you a new one equal value and I hope it all works out great because this is something that we really need.

Very helpful and fast very patient and caring they are extremely helpful and courteous thinking about you the customer and not themselves. They are very polite and fast not like some companies. I have other companies. They are not as helpful as they can be thinking of themselves and the bottom line.

On Monday, February 15 when I signed up for the Choice Home Warranty program, Ms. La Tasha ** was so charming, knowledgeable and generous with President's day discounts, that it was almost a pleasure to have her take my money!

We submitted a Claim and the Company emailed us back two days later for us to find a repairman. The email stated for us to find a repairman, get it repaired and Choice Home will reimburse us. We did that and then Choice Home stated.. "You did not get it pre-approved so we will not reimburse you". Even though we found the repair man because Choice Home could not find one. And...the emailed stated pre-approval is for heating and air not plumbing. We have paid a year in advanced with Choice Home Warranty.. We ask for our money back for the rest of the year. Because they are not holding up to their Warranty agreement.. Choice Home Warranty stated.."You cannot be reimbursed if you cancel". We did not see this information in the contract. When we gave them $510.00 for 1 year. We will never use them again and we will report this to the BBB.

The representative that took my information was courteous and quick to send my information to the vendor. I was notified the next day the repair is to be done on February 16th. I will let you know how the repair went after the repair man arrives and the job is complete.

Kyle was very thorough and concise in explaining all of the coverage included in our policy. He also made sure we were receiving the best price possible on our premium. I was very confident that we made the right choice for our Home warranty coverage. Thank you for great customer service.

Ted **

After screws fell to the bottom of oven l later smelled gas, Nicor came out and said I had a carbon monoxide leak that was high and turned off gas and could not use dryer, so I'm purchasing a new stove. Dont know what Choice warranty will be doing but I could not wait for feedback. Need to dry clothes and to cook.

Everything went well. The gentleman provided quality service. The cost of the policy was very reasonable. We have been happy with the service that Choice Home Service has provided for us. Thank you for how usual friendly you all are.

When Choice was not able to find an electrician who can come right away. I was very happy that they gave me a choice to search on my own and find an electrician who can provide service in timely fashion.

Jo was so professional and precise as she filed my claim for dishwasher repair... Awaiting the technician to contact me. So far... so good. Thank You, Jo and Home Choice Warranty Company... Hoping this goes like the other claims all but one was excellent.

I have no complaints with my service from Choice Warranty. Everything was great from the initial phone call to notifying me a Heating company would be contacting me. I set up an appt with EMS. I waited the next day from 0900-1300 hrs. They did not show up or call to cancel the appt. I called the office and was told the technician called me and cancelled. My phone was on and I did not get a cancellation call, a total waste of my time. I still need a service call, prefer another company.

Charlie ** was knowledgeable about options for pricing and coverage. Very pleasant on phone which is huge! He considered a senior and military pricing along with option of coverage for 42 months. Covered items along with good pricing sold me. Thank you, Charlie. You made my day.

A nice gentleman named Gary took care of me. He gave me a great deal and explained it completely. Thank you, it's hard for seniors, appreciate the discount. God bless. Honesty is very important in this day and age of 2021.

I needed a home warranty, and was able to get the information I needed and able to get the warranty set up. Your representative was very helpful and completed my transaction quickly. She was able to tell me what I was looking for.

The part needed has been ordered from Bosche. Dishwasher division. It has been almost a month. We are without the use of our dishwasher. We also tried to order part and was told the same thing. At what point do we give up and get a new dishwasher? Can someone please call me to discuss this?

Faith was helpful and filing a claim was a piece of cake. Thank you for making things so easy especially when I was already going through a stressful time. The technician came out the same day as well. It was so easy.

Ben from Absolute Heating and Air picked up the claim that I made yesterday on a Sunday when we are having emergency winter weather negative wind chill factor and came out and got on the roof where the air conditioner heater unit is and it took him over 2 hours to repair it. The heater was out and blowing nonstop freezing air when I called and made the claim. I highly recommend his dedication and his willingness to go the extra mile.

I filed a claim on Sat night, there was a plumber here on Sunday morning. Tony, from creative solutions, did an outstanding job. Got my pipe unplugged, triple checked it to ensure it was done. Cleaned up everything and said on his way out, “be sure to call me if you have any issues”.

The HVAC technician that came over was knowledgeable and professional. He diagnosed and told me what the problem is. He used COVID-19 face covering which was comforting. He also gave me his company card. I paid the service fee and he immediately sent me an e-receipt.

My furnace was having a tough time with the incredibly bitter cold temperature. I was concerned that it would take a while for anyone to service the call. I am so thankful that Brian showed up the morning after I reported the issue. He was very kind and caring, took care of the issue right then and there. Super appreciated his thoroughness!

Very polite and friendly technician. Did a great job fixing the dryer and went the extra mile to explain how to clean and prevent the heating element from going up again. Would recommend a warranty for your appliances. It saves money on replacements!

My original claim was on January 4th. It is now February 15 and I still do not have a working refrigerator. 7 appointments and 5 people later, still no refrigerator. The service provided is absolutely awful. By no means would I ever recommend to any one of my friends.

The technician that fix my furnace did a excellent job. He was very courteous and friendly. I would recommend my friends in buying Home Choice services. Home Choice services responded well to what my problem was. I have called them three times to my home to fix problems that I was having. They took care of all my problems. Thank you.

Well the service technician was accurate and friendly! He was helpful and experienced he agreed with me that it does need replacement. So far so good, still have wait for the new tank to be ordered and delivered and installed! Still aways to go!

The worker that came out was very knowledgeable and very successful to the job that was required. I will be contacting you guys soon. I have other projects in my house that needs servicing. Thank you for a very successful job and prompt timing.

Very satisfied with Mr. Smith plumbing and would recommend to a friend. They were prompt and courteous both in setting appointment and following thru. The actual follow-up was professional in every way. I have discussed with man who checked it all out and am satisfied that the follow up when he returns with necessary parts will go as planned.

The Technician was at my house earlier than expected. He figured out the issue and ordered the replacement part so it would be available when he finished his next job. After he finished his other job, he picked up the part and returned to my house to complete the job. He was very courteous and made sure the furnace was working before he left.

I submitted my claim online on Saturday received an email back for an appointment next day! The item was replaced with no delay or red tape. Very satisfied with the customer service received. I would highly recommend Choice Warranty. Thank you.

Representative from Legit Appliance Repair came on Friday. Said it was gasket around the freezer door. Took it off and glued it back on. Did not want to pull it out from wall even though I said he should. My son came by today and pulled it out to turn off water for ice maker and drinking. He thinks it may be bad condenser. I need someone tomorrow morning because I’ll be gone in afternoon. Let me know.

Very professional explained what he was doing and that he would order parts and return to install ASAP. I would recommend to my friends and neighbors so far I’m pleased with Choice Home Warranty. I will keep using. Do have a good day.

My faucet was leaking and it was quite easy to get a rep on the phone. I got a call the next day with an appointment and the name and phone number of the contractor. I couldn't make the appointment given, but they were very accommodating and I had no problem rescheduling to fit into my schedule. He came on time, fixed my problem and was masked and very careful.

The AC tech arrived the same day I called about my central AC not cooling and got my old unit cooling within an hour. Very impressed with rapid response to trouble call. The tech was polite and obviously knew his business. Thanks.

Since I have not moved into the house that will be covered by Choice Home Warranty it would be premature to do a survey at this time. I was satisfied with which the gentleman explained the program to me. I will be happy to do a survey once I move into my home that will be covered by choice home warranty.

Called for 2 items stove burner and dryer. Return call for appointment was within an hour and appointment set for next day. Kyle was very professional and knowledgeable. Parts were ordered and should have them in a week. From service I received so far I am very pleased.

The problem repeated in different way, but the door won't close again. When the technician came, he only reset the buttons and the closed, but after two days the door was not closing. The root cause should be addressed thoroughly so this issue does not repeat again.

It took three different plumbers. Finally the third plumber fixed it. I was never told by the first two plumbers that I was liable to remove the sheet rock. The third plumber informed me of this. So I being in a wheelchair myself I paid him out of my pocket to take care of this.

Service was "as expected" with this type of product. The company did the things they were supposed to do and in a reasonable time. I believe they were fair and I am happy. They connected me with a good plumbing company too.

After finding out that they don’t cover rusty equipment and mildew on the A/C unit that technician found on the unit on the property we purchase they indicated is not cover. Very disappointed and dissatisfied with this company. Purchase insurance at time of purchasing the property rover my unit and 9 months later have a problem with the unit to find out is not cover. I won’t recommend this insurance company to no one.

After technician left, I received email that there was only $40 left for the contract term and I would have to pay $175. Should I not have been told this upfront? Also, another company was here to repair the same toilet in November under CHW and this is the same problem that was not fixed.

The technician was great but Choice Warranty is not. Tech came out on Thursday. Have not heard from Choice yet. If you wasn't gonna to do the service you shouldn't have promised. You told us last time that you wasn't gonna to fix the problem and lied stating tech didn't send report. But when we said we wanted to cancel you because we need something fix y'all don't do it. Do not take a dime out of my account till I heard from y'all the draft us on the 15th. I'm warning you now. Thank you.

Great customer service. Always there and very quickly set up the appointment with contractors. The contractors they set you up with are very dependable. This is like third time I had to use them this year and every phone call and appointment were resolved within the first appointment.

Very congenial lady who helped me with claim on my furnace at a time where N. Tx. has never experienced as cold of temps as we will encounter over the next 4 days/nights. The furnace completely stopped. I have checked my circuit breakers and all are functioning. I need help Sunday as I don’t want to experience frozen water pipes etc w/ temps falling below zero and wind chills of -18 to -22 below zero. Thanks for your help.

Was contacted the day following my call in spite of severe winter weather. Technician was personable, professional, and thorough. He showed me exactly where the problem was & how to address it. He was not rushed or dismissive. He was an impressive & knowledgeable technician.