Choice Home Warranty Reviews

It was nice that the technician contacted us to move up the appointment by a few days. He was timely, polite, hard working and resolved our issue with the refrigerator/ice maker. He came prepared with a replacement part as he suspected that the ice maker had stopped working. It was nice that the matter was resolved in one visit.

We have used Choice Home Warranty for several years. Sometimes the reps are better than others. Peter was our rep and was the best! Solved the problem. Trustworthy. Competent. On time. Dependable. We'd call on him again.

My experience was frustrating. The way I read my contract with CHW, they will repair or replace any appliance, up to $1000.00. They told me our dishwasher could not be repaired and offered $256 as replacement offer. We can’t touch our existing Kitchen Aide dishwasher for that amount. I informed Brittany it would cost us $889.00 at RC Wiley to obtain a replacement. She then told me Clause F allowed them to offer the 256.00 in lieu of replacing our dishwasher. Just started talking over each other at this point. Finally I told her just to send the $256.00 dollars and hung up. Very disappointed in her lack of customer skills!

The customer service rep advised me of everything related to the warranty with cost and analysis so I am so far satisfied with the warranty at this time. Am looking forward to the experience as this is my first warranty on my home.

Technician called ahead, arrived on time, & diagnosed the problems. He repaired what he could & ordered parts to be installed later. This is scheduled for Wed. AM. Very happy with experience. This is our first experience with Choice Home & so far am pleased with their response.

Very Customer Oriented Company and Agents. They have Speedy appointment system, and the repairs are done professionally as scheduled and fast. Hope they they continue the process which is excellent that and will attract more customers for them.

The phone system for placing an automated claim was very poor. It asked for information and did not understand what was being said. The request for the service could have been handled in less than 1/2 the time if a live person answered the call.

I love the instant service I get with them finding me a contractor for any issues I need..I was able to get things fixed in a timely manner and the appointment was right away when I needed it. Choice Home Warranty is awesome.

Aaron was the technician who evaluated and diagnosed my microwave turntable and my ice maker. He did it in a matter of minutes and explained to me his game plan and the time frame it will take. He was very professional and courteous. I was very pleased with this home visit and with Choice Home Warranty.

My experience using Choice Home was great. A simple phone call, (no waiting on hold), and a professional came and easily fixed the issues. They cleaned up and left in a timely manner. It was better than scheduling on my own in the past before Choice. I highly recommend.

Was disappointed with the resolution provided. I have had this service for many years. Time and time again received little in return, yet I kept hoping next service would be better. This incident left me with a refrigerator that was deem motor was not worth fixing. However, the replacement came as a e-check to Lowe's. The amount was for $495.00. The amount was much lower than expected. The insult added was not having a choice to use the funds anywhere I choose in order to stretch the amount I was given. I could not find a "scratch-and-dent at Lowe's for price even if I added funds to purchase the size I had. I would ask all replacement funds be given to the policy holder to be used anywhere.

Very fair tech. Thank you, Gabriel for all that you do! I would recommend Gabriel for your plumbing needs and CHW is the best ever. I appreciate all that you do. I really did not know what to expect but the heavens have aligned me S&J and CHW and I appreciate that.

Multiple toilets not flushing but draining slowly. Warranty company wanted to send a house maintenance man but I insisted on a real plumber. This was not just use a plunger to fix problem. Licensed Plumber came out, assessed the situation, then corrected the problem.

The technician was great. Came with mask on and went right to work to solve the issue. Asked me what was going on and listened to me and said, "Ok I will check it out." Roughly 15 min later came out from freezer and told me the problem and said parts were ordered and will be sent to the house and set up his return date to put in parts. He was very thoroughly

This is my first year with Choice Warranty and I had issues with my HVAC multiple times and the vendors they have provided are very knowledgeable and provided great services. I was approved with all the maintenance work and never been rejected.

Tech was very knowledgeable and professional he's coming back today to complete the job. It didn't take him long to find the issues that was going on, and he came 2 days earlier than he was suppose to come. He contacted me to let me know work order was approved by Choice Warranty, which I never got information by email.

So far excellent communication but services are not completed yet hopefully my unit is fixed satisfactorily. My dishwasher still has to be fixed. Waiting to hear more about that. Repairman seems to be knowledgeable. I am new to this service contract and hope I did the right thing.

I was only supposed to be charged an $85 copays to the subcontractor air conditioning company. However the technician lied and said I had to pay an additional fee of $250 and he put that on my credit card. When I complained to Choice Home Warranty, they said I should only have been charged the copays. However they told me that they could not get credit my account since it was already charged to my account. I got a different story when I called the A/C company. Now I am in the position of having to dispute the overcharge with my credit card company. Right now I am furious as to how this was handled. If Choice Home Warranty comes through for me and gets my credit card charge credited to my account I will update this review.

Serviceman was polite very professional, and very good at the time it took to look at the unit and diagnose the problem. I would recommend Roger to anyone, hopefully the installation is as smooth as the service call. I have no doubt it. Will thank you.

I spoke with Adam ** today and he was very professional and answered all my questions. I have looked at a few companies and Choice Home Warranty gave us the best value for our needs and money. Thank you for an easy sign up process.

The website wouldn't allow me to give the brand of ice maker and branded it a Viking refrigerator ice maker. In the notes section I made the brand clear. Don't ask for notes if you're not going to read them. The first tech promptly charged me $10 more than my deductible and then said he didn't work on Hoshizaki. I called before the next two assigned techs came to the house and they admitted they didn't work on that brand. It went from January to April before I finally gave up and on the internet found a dealer in about 10 minutes.

Submitted a new claim online only to find out I have to call in and submit more information tried to call first time around. Got stuck in the phone tree so I hung up and called again. Waited on the line for 12 minutes and then was informed of an automatic call back so I'm still waiting.

The first time I call your business I was greeted with great attitude, couldn't wait to get my business, when I called back to sign up, the customer service representative, acted like he was doing me a favor, when he answered he didn't even say the company name just hello, I signed up not because of your customer service rep but because of the products you offer. My opinion speak to your customers rep to treat all customers with respect and kindness.

I have been trying to talk to a case manager since last Friday but no one has called me back. I left a message with the lady who answered the case management department and was told someone would call me on Saturday. No one has called back. I just now talked to a lady who gave me the number for the case management people 800-814-2534 ext **. The extension ** is not a working extension,. Please I need to speak to someone as 3 of my burners on my cooktop do not work. We have been with Choice since June 2017. Have filed very very few claims. I need help!!! Please.

I called the first time at 10:45am on May 2nd. I held for 30 minutes and then I was told that someone would call back. I called again at 2:30 and finally, I was able to make an appointment for a plumber. The hold times are ridiculous and totally unrelated to Covid. The message should be changed. Don’t state that I will get a callback, when I am not.

Courteous, caring, timely. Called and scheduled earlier than expected because ac was out and it was very warm in house. It was on a weekend and looked like it was going to be a long one. Turned out subcontractor flipped a switch turning ac off in the attic. We would never have found it.

So far, this review is a bit premature as I have only submitted the claim request to a helpful digital helper on the telephone. It was a 5-star experience and I hope the rest of the process is the same.

Replaced disposal a day late because he didn't get an answer to a call. We waited for him and even put a note on the door that Jeff was in the backyard mowing. He was rude about not coming the day before.

I submitted the ticket for A/C is not working yesterday (Sunday) at 7:30 PM. I got the service people assigned immediately with appointment on Tuesday morning. The service company is great. They called at 2:00 PM on Monday and came home immediately. He fixed the issue in 10 minutes. Great service.

Leo was very professional and kind. Great Customer service. The entire warranty was Explained to me. Each and every service that Will be covered. Leo explained to me how I can Get a free month for everyone that I refer and that each new customer will get a free month.

We were considering Choice Home Warranty until we started reading reviews online. We ended up staying with the home warranty service we had. But, Choice Home Warranty is harassing me EVERY DAY. I have asked them to take me off their list with no luck. Just today I have received 4 calls. They always use a different phone number. Now they have started using numbers within my area code so my phone lets them through. Bottom line, don't give out your phone number to them unless you are planning on signing up with them.

Very helpful and informed about product (home warranty) saved me a substantial amount of money and peace of mind. Being a disabled veteran knowing that my inability to repair home myself anymore is a comfort for my family. Would recommend company to others looking for home warranties.

Most of the time I call in claim is declined with some kind of excuse. I end up paying copays, stuck with techs who overcharge and pay from my pocket. Customer service is horrible and rude. I would recommend staying away from these scammists.

Representative understood issue and urgency to get issue fixed! Very courteous and friendly! Very professional! Good company to have as home warranty provider and would recommend them to others who are searching for a caring home warranty provider. They make filing a claim easy and make customer feel comfortable that issue will be taken care of.

I needed to start a new claim due to a faulty garage door. My reply from Choice was prompt and there is an appointment scheduled for Wed. The online process was easy also and the response time was within an hour.

We had an issue with our washer not fully rinsing. The expert came to our home, reviewed the issue and has ordered the parts. He will be back on May 10th to repair the unit. We so appreciate the quick response and service. Well worth it to get this warranty.

I've been EXTREMELY pleased with CHW as my home warranty provider and with the service companies that they've referred to me. I would, without hesitation, recommend CHW to any relatives and/or friends. I GLAD give CHW a 5 Star rating. Keep up the good work.

Had to wait two extra days because of the warranty people's mistake. Acted like they weren’t concerned at all. Not a good company. Fraudulent. Denied my legal claim due to error in reading claim. I was denied due to water well failure and don’t have a water well.

The service of your responding associate FIXSMART was outstanding. The owner and employees went far beyond to provide a timely solution to our issue. They had all the required parts on site and installed them with care and cleaned after the job. Many thanks and blessings.

Tech arrived early, assessed what was problem, fixed it and was done. Had a great experience. Didn’t have one part but was able to locate and completed job. Paying was a breeze, online payment, no hassle. Tech was professional and courteous.

I called on a Monday morning and did not get on the schedule until Thursday and then no tech came. Kinged claimed I had cancelled appointment. Then was rescheduled for Saturday morning. Very bad to wait 4 days to get on schedule. Then no one shows up.

My microwave broke and I filed a claim in the evening and it was completed the following day by noon. The technician was on time, professional and explained the problem very well. The technician clean up and left the area clean.

My experience with Choice Home Warranty have been very disappointing and dissatisfying. Please do not contact me anymore. I will not recommend your company to anybody. This is not a company I will do or purchase services from. Just about every claim was either denied, negotiated for coverage or not covered. This was top off by a claim submitted this week regarding my HVAC unit.

Great service so far. I have not experienced any major problem with Home Warranty where I can give an honest explanation. The service call was to repair a dryer. The contractor did a great job restoring the heat to the dryer to dry clothing.

He was very nice and explained he was not able to do that kind of sewer work. He told me what he could do and and he apologized for the misunderstanding. I need some indoor work done and want him at that time. Must get the outdoor done first.

The guy showed up as scheduled. He was professional and informative. He came in and completed the work in a timely manner and he even explained what to do if the Garbage Disposal ever got stuck or clogged up. I would give a 10 plus rating.

Choice Home Warranty has been great responding to my past calls. Thank you all for your service and your continued help in getting my services taken care of. I don't know what else you all want me to say. You took care of our service call. Thank you for a job well done.

But still will have to pay another seventy-five dollars.

We have been with CHW for more than two years, we had no trouble with them until this past week. When our Air Conditioning failed to work, I called CHW, spoke to several people more than five times. I told them my Husband would be 94 soon, was on Oxygen, had a bad heart, and other health problems. I was told I would have to wait Four days for a repairman to come to my home, I thought maybe you didn’t understand how much we need the repair done sooner. I called several times, was told, "Hold on. We’ll see what we can do." I waited, again to be told wait the first days. You advertise your service 24/7. And one o light has rated you # 1. I have not got #1 service. And for two years in a row, I have paid my warranty bill early, earning another month extended warranty. I just told you what kind of service I have gotten And to answer your question, would I recommend you to a friend, not sure I could do that now. Charlotte

I have had two requests for repair on my washer. They were completed by Sears. The same repairman completed both jobs. I am entirely satisfied with his work, he knows his stuff and was able to fix the problem in just a few minutes. The appointment was within a day or so, which I very much appreciated.

Just made our first claim. We were able to make this claim, easily online. We have now been notified that our Claim has been accepted and we have received a claim number. Have been asked to wait up to 6 hours for someone to contact us.

I will be canceling policy as too many claims are denied. Even though the policy states that all appliances including parts and components are covered a small broken plastic hinge in my fridge was denied. Sad thing is the part only costs $62, now you’ve lost a $600 customer.

The pool tech never showed up or called. I sent a email and then called the next morning and he said, "I will call you when I can get to to you but I am busy today so it won’t be today," and still haven’t heard back.

Choice refused to pay for the repair of my wall heater. This unit is attached to the home and is part of the main heat for my basement. Choice claims it is not covered in my contract. This is the second time Choice refused to pay for my repairs.

Everything went. The technician diagnosed the problem. He left to order the part and said he would let us know when he received the part to arrange a time for installation of the part. I hope you have a very nice day.

The lady I talked to was so friendly and I felt so comfortable knowing we made the right decision with Choice Home Warranty! We’ve had a certain company over the many years that we loved who slowly became expensive, unreliable and hateful. Thank goodness we made the Choice!

My Realtor provided warranty is ending so I've been bombarded with new offers; which is overwhelming since it's hard for me to understand what's covered and cost. I received an offer from Choice for 13 months and 25% off! No Brainer!!! All my appliance, jetted tub, freezer, septic system, etc. are covered... Hope I never need their service, but if I do.... I'M COVERED!

The technician who came to my house is great! He did his job. YOU DID NOT! I've paid for your service for years and you failed to cover my dishwasher or my tankless hot water heater. I would not recommend you to anyone and feel that you owe me for my broken items and the new ones.

Our dishwasher went out. The technician responded quickly within a few days who reported their findings to Choice Warranty. Choice warranty decided to buy us a new dishwasher and offer $247 which was low. I called them to dispute the offer. The employees were very friendly and understanding. Choice warranty then offered to send me a check for $591 which seemed fair. In all I had a good experience besides needed to call them to dispute the original amount offered. However, it was very little inconvenience.

Very good service. Service was prompt and was very happy with Cascade Plumbing. Did the job exactly the way I hoped they would. I am sure the problem was repaired and won't have anymore trouble with the toilet. Thanks for the wonderful service.

I was very happy with the service tech. He arrived on time, was friendly, professional and knowledgeable. When he didn't have a required part for the repair, he was able to obtain it from another location, same day, and returned the same afternoon to finish the repair. Very satisfied.

My technician was great, super nice and fixed the problem. However, my appointment was 11-3 and he showed up at 9:45, didn't have the part to fix it so he had to go get a part and stated he wouldn't be back until 6 pm. Just a little outside my scheduled window and that is frustrating when you have to schedule around such a broad window.

My garbage disposal had stopped working. There was power and the reset button had been tried without any success. The technician came on time and was knowledgeable, professional and was able to successfully to solve my plumbing need. Excellent work.

Very nice repair technicians. They took their time and found the problem, I would recommend your company to my family and friends to have them service them. They were very thought with regards to what the problem could be.

I’ve always heard don’t take out a Homeowner's Policy, they always find a way to get out of paying. Well, it’s true. My 20 + years A/C unit went out. Choice will pay a little over a thousand dollars to replace a part in the unit leaving me to pay over $5,000 in expenses for non-covered parts. I’ve learned my lesson the hard way.

Claim for refrigerator was denied. We felt it was unfair. The refrigerator was sold with house and we were not at fault that the condition of it was unknown at the time of buying the house. Due to the claim denial we had to pay $1097.00 for a new one... The claim for the dishwasher completed as requested. It works as prescribed, now my rating is based on their lack of understanding that items bought with a home is a 50/50 chance when purchasing an home...

We have had Choice for almost a month, and the company I would not recommend to anyone. Not being on top of who they partner with, or really look into anything as they should. Not doing their part in claims. I highly doubt we renew our services after our contract is over.

Turn around time on claim was quick, and technician was able to arrive sooner than originally planned. Helped thoroughly check out my AC system and tell me of any issues. I did end up paying slightly more than the service call fee for a replacement part that wouldn't be covered by warranty until completely broken, but still worth saving a potential service call in the future when summer heat is at its worst.

Customer service was very helpful and professional. My appointment was schedule in less than 12 hours after the initial call. Thanks again for great service and stand by your word. As always you meet our expectation with flying colors. We will always use Choice Home as our home warranty company.

Both our air exchange blower motors are leaking oil. AC Repair company recommends replacing them. But you say NO! Wait until Summer when they fail when it's 120 degrees and can't find a repairman anywhere and we die from the heat. We have a 6 year contract with Choice so there's no question they will fail while under contract. So why not replace them now. That Stinks and I'm not happy. I will tell everyone I know about this.

The representative was clear, friendly and polite answering all questions about the Choice Home Warranty. I was sold on the phrase he used, "It can transferable or giftable." I am retired on a fixed income and he worked with me until we found an affordable amount. Thank you Phil of Choice Home Warranty.

The technician showed up the next day and connected with his boss to resolve my problem. Did repairs to the thermostat and check other thing on my AC unit. The termostat is working now but not sure if it will need to be replaced since he has to write up a report and send it in for approval.

You have sent 2 different companies out to fix the A/C and it still isn't cooling. This has happened several times. I have no problem with the companies. My problem is I believe the unit needs to be replaced and you don't seem to care that it gets very hot here.

Once the claim was submitted, I was contacted, and a time was set up for review. My tech arrived on time, as planned, provided Great Service, the parts were replaced, and unit repaired for the Air Conditioning system. The unit started cooling immediately. Highly recommend.

Choice denied paying for the pump replacement. I don’t know why I thought as I’d had the contract for a while and even paid out money to you every month on time, You promise to pay for my home repairs. And yet, now you’re saying you can’t help me. Which, being a disabled Veteran on a unlimited income, is very disturbing to me.

The contractor was thorough and courteous and came out in reasonable time after the claim was submitted. His recommendations were approved the same day it was submitted. We're looking forward to getting this fixed so we can get air conditioning again. We look forward to seeing quality work completed.

The repairman was on time and did a great job locating the problem. He was easy to explain the problem once they were located. I had two different problems and he found the problems easily. He was very knowledgeable. I would recommend Choice Home Warranty. Thank you so much.

Technician are very capable and helpful. The online service is very good too. The services in general I with very good experience and expertise. I never have experience a good services and fast. I always looking forward to use the service time and time again in the last couple year that I been having this contract services. For that I always recommend to friends and family. Thank you.

I sent an e-mail to make a claim on my refrigerator not cooling to the proper temperature. Choice Warranty responded abruptly and I had a repair company assigned with time and date within 24 hours. The technician was scheduled to arrive from 10:00 AM to 2:00 PM. The technician arrived at 10:15 and diagnosed the refrigerator quickly. The part that is needed had to be ordered and would take two weeks to arrive. Luckily I have a garage refrigerator and could wait. I was very pleased with the initial service that I received. The only issue I had is with the wait time for the part. As far as Choice Warranty and based on my first claim I very pleased with the way they handled my claim.

Our claim was responded to quickly and an appointment was made. I contacted Atrain Mechanical to confirm our appointment before the tech had accepted the job, but by the end of the day, the appointment was confirmed. Mr. ** came exactly on time, diagnosed the problem and had our air conditioning working properly. We had a quick response to our claim, the technician assigned came out on time and corrected the problem within 3 days; we were pleased with how it was handled.

The Customer service representative was very helpful in trying to assist with my claim and answer any questions I have. They were very polite and did not rush me. They spent time to make sure to get a clear picture of what the problem was regarding my claim and even talked with their supervisor to try to get me the best help.

Disappointed in amount we will receive for replacement of new dishwasher. Realize mine is older but prices have gone up on a new ones. Paying premium to you and surprised at return, plus service calls have increased as well. No explanation as to how I will receive reimbursement either.

Rich from Apple Repair is an experienced and courteous serviceman. We find him to be knowledgeable and informative. I would recommend Choice. We are always pleased when we call them for service. It's easy to get an appointment online or on the phone. Thank you, Choice.

I submitted claim for AC not cooling and I specifically stated AC was on the roof of a hi-rise condo building. First vendor declined because he doesn't work on roof mounted AC. Second vendor RWJ Enterprises came and evaluate problem and determined roof condenser was defective and cooling coils was a discussion item. CHW approved replacement of condenser but not cooling coils, which I disagree with. That was not an appropriate or complete solution. Over the years I have always learned, from relatives in the industry, if you replace condenser you also replace cooling coils. Therefore, I declined CHW's offer and went on my own to contact a HVAC vendor doing work in our building to get a complete solution, condenser/evaporator and cooling at my cost.

I had an issue with a blocked toilet. My experience in “fixing” this issue was excellent. After a backup of water in my laundry room and in a “panic” mode, I called Choice. The first response I received was an appointment scheduled 4 days later, which I was NOT happy with. After calling again, the agent with whom I spoke called the scheduled tech, and I was able to secure a next morning appointment. The plumbers who came out were EXCELLENT!!! Problem solved. Yes, I would highly recommend.

Filed claim that dryer was not drying/working at 2:30 Friday afternoon online. Received notice my request had been sent to service tech. Service tech texted at 4:15 saying he would arrive at 4:45. He promptly arrived. Reviewed, serviced and repaired dryer by 5:30 same day! That’s service my friends! Thank you CHOICE!

The Ac company they sent by I believe is dishonest and the guy look like he was not only the onwer but shady and maybe the way we look or the job was so little and took my $85 and ran. He had units on the trailer that he was pulling with his new pick up truck and trailer which was open both fancy equipment. I want a different company that’s honest

Filing a claim was very easy to do and the instructions on the phone so very clear, and the Contractor response was quick. Thank you for the service. The Customer Service was Excellent and you can file more than one claim, Choice is the way to go.

Our pool tech, Water Tex Pools was great. He came out quickly solved the problem and got it fixed. He did a very nice clean job of replacing the heater and cleaning up. He also gave me instructions on use.

This was the second time someone had come to my home about my freezer defrosting my food. The first person, just adjusted the setting for the temperature. A week later all my food defrosted in the freezer. I called back and another technician came. He said, "Your compressor is bad." He went in his truck and changed the compressor. Refrigerator is working fine. This is the second compressor in 6 months, LG has a lawsuit in reference to their compressors.

Technician was assigned in a timely manner. He arrived as scheduled and was knowledgeable and efficient. He was extremely friendly and polite; explaining what he was doing and why throughout the process. The settlement offer was made quickly. When I asked for a review, a dedicated case manager was promptly assigned. I reached Lydia ** with one call. She listened to my situation and knew exactly how to accommodate me. She was pleasant and very well informed. Overall, this has been a positive experience to this point.

Referring to the representative I got the 2nd time I called, she was excellence and helpful. The young man I initially spoke with was in a hurry, got my address wrong and hung up before I could finish asking questions.

I love the company but this time I was very disappointed. The first company was horrible and wait 27 days before it was fix because the company was changed. I called and made a formal complaint about the first company! The guy was busy on Saturday so I agreed to changed it to the following. When changing the date he never came even after calling and texting for 2 days. I finally called Choice back and they were able to speak with him. He came out later that evening. Then afterwards for the part replacement it was nothing. However, all other times it was 5 star with Choice!

Long wait time on phone. Loss connection 3 times while waiting on hold for the cancellation dept. Salesman had me open a new account when One was already opened at the same address by my wife. It’s also unfair that it will take 15 days to have the two charges credited back to my Mastercard. Not much more to say at this point.

Friendly, respectful, and polite. Very knowledgeable and helped me to find the right policy for me. I would definitely recommend this company to protect your home. Wish I had this company when I had my house. They cover so much more than other companies.

I like how quickly Choice responds to my requests for service. However the last 2 times Choice has assigned a company to my request, they have not been great at contacting me nor responding to my calls and texts. I always consider that they are busy, but wait till the end of a business day before reaching out again, this last tech never reached out to me, I finally got lucky when he answered his phone. Said he’d call me back in a minute—never did.

Mario was on time and knowledgeable and explained everything. Excellent service. He explained the process and promised to come back when the parts were available. I would recommend him to friends and neighbors. As a matter of fact I have already done that.

Really caring customer service. Friendly and knowledgeable about coverage and scheduled soon as in next week with a good service company owned by a disabled veteran. Even able to take my deposit of $65 with credit card to the heating ventilating service person ahead of time.

Though my service provider was 45 minutes late from time he said he would arrive (1115) he was very professional and successfully repaired the damage. Recommend him to anyone needing plumbing problems resolved. Choice Home was very quick to assign this repair company.

Kindest, most honest, fairest and most through plumber I've ever worked with, Mike. I am forever grateful to have been connected to him through Choice Home Warranty. I request him and hope that I will get him every time I have a plumbing issue I claim through Choice Home Warranty. AMAZING TECHNICIAN.

Friendly, very knowledgeable and did the work properly. Educated me as the customer as to what possibly caused the issue and what can be done to correct it and prevent it from reoccurring. Gave explanation as to what part is needed and choices where they can be purchased. Highly recommend this company after receiving this great service.

Alex was knowledgeable and professional. He explained the options in detail and helped us make an educated decision. We hope for a better experience with Choice Home this time around as pricing is higher and less items are being covered than our previous plan with them.

My AC units were not working properly and ware taking long time to cool. I set up new work order, technician even help me set up work order. I received call and text from EMS Home services. They finished the job very professionally. Great service.

Plumber walked in, looked at the job and said it wasn't covered by my contract. He took the $65.00 and said he would come back and fix the problem. He never came back. Had to call another plumber to fix it.

I was able to get connected to rep quickly. Person was able to understand my needs and set up appointment. She was professional and polite. I was connected to a company and an appointment was set up for next week.

Microwave turntable would not turn and rep Steve ** was here yesterday and had to order part. I was very pleased he was educated on Bosch appliances. Now I will wait 5 to 10 days to get part and then he will be back to install.

Speaking to Tracey was a pleasure. She was very personable, professional and answered all my questions completely. Seldom do I get a sales presentation of this caliber. A good idea would be to put her in charge of sales training. She is a real "keeper".

Mark was wonderful, professional and caring. He sought to understand my situation and worked fastidiously to solve my ongoing problem. No other customer service representative did this. He’s an asset to your company and no doubt he’ll be a rising star at CHE.

I have had Choice Warranty for a number of years and over that time I have found them to be a very reliable. They are fast with service when an appliance breaks down and if a unit has to be replaced they ensure that you get a suitable replacement by offering you a buyout. Most companies do not do that and all it cost is a few extra bucks to get a replacement of your choosing. Will continue to use them.

Service tech. was helpful and eager to do a great job. He used plumber's tape to temporarily correct the problem with our recurrent shower faucet slippage and leaking problem and indicated that he would look for the Kohler part that was worn and causing the recurrent problem. Until that part is replaced, we anticipate that the problem will occur again. We do not want to be charged again, because the problem has only been temporarily addressed.

The person that I spoke with was very helpful and considerate of the situation. She helped calm down my anxiety about the situation. Very appreciative of her understanding and helping me out. She helped to calm my anxiety over this situation.

Updated on 5/9/2022: Response to claim timely. An appointment for service was done within 3 working days. Steve with All Pro Appliance Service was very knowledgeable and pleasant. Parts had to be ordered but that waiting time was reasonable. Satisfied with the results of the claim handling.

Chris was GREAT!! I would recommend him anytime. He was trustworthy, honest and thorough. He called 30 minutes before and he was here on time. Did the job and gave recommendations for another? He did not try to beat me or the company. I really did appreciate that.

This is the best home warranty policy that I have ever had. They are so quick to get someone out to service and the service companies are very well qualified to do the work. By far better than the two previous companies that I had contracts with. I have been a homeowner over 30 years and would never be without this protection and I will not use anyone but Choice!

The young man send was very knowledgeable and helpful. He fixed my bathtub water lever and submitted paperwork to replace my 10 year old water heater. Would highly recommend them. On the down side I put in for three items to be addressed and wound up having to pay the $65 twice for the servicing of three items. Apparently the hot water heater was on a separate ticket. Waiting to hear back from them on when replacement will be done.

Contacting the company to schedule service went smooth but for service to be render and items repaired has has not happened. The contractor for the range has come but to complete the job for parts takes too long. The ceiling fan guy is waiting on paperwork from your company.

Awful, insincere, could care less! Stay away from this company, they are Sharks in the home warranty industry. They will have all the excuses as to why they can't cover a problem. Shame on me for continuing to call in a claim, I just assumed at some point something would be covered. They are experts at finding ways to deny or request information for "further review", which isn't attainable. You have been warned....

The technician was prompt and knowledgeable and respectful. After his analysis he let me know what to expect so not to leave me in the dark. I don’t know what else to say except if I ever have issues with refrigeration I’d definitely contact them again.

I have called on Monday morning that my water heater is leaking and a technician came the next day to get all the info and pictures to send to CHW. Claim was approved for water heater to be replaced. Here it is 5 days later and still no reply.

Technician was very professional, and knew exactly what was wrong. Immediately replaced worn out piece. The air conditioner started working right away. He was right on time also, plus he called to inform us when he would be here.

Tech that came out was great, but Choice was not. My stove stopped working. Based on the tax feedback, choice decided to replace the whole unit. They offered me about $390. You can't find stove for that price. After several days of waiting for someone to call me back, finally spoke with my case manager. You had the wrong details for my stove. But even with the correct information, the best you could do was $490. You still can't buy a gas stove for that price. And shame on me for maybe not asking questions about the full contract. But apparently you will only pay for a product that is equivalent to but not the same is what I have, and you will pay the wholesale price that you have negotiated with your vendors, not the price that consumers have to pay to buy a product on any given day. Which means I am short $500 to buy a new stove and I still have to find and pay someone to install it.

Technician scheduled to arrive between 11 and 3, showed up around 1 which is unusual for my luck. He fixed the problem right away and was gone. He was very polite and knowledgeable, went right to work, couldn’t ask for anything better.

Great service and knowledgeable. Plumber took time to analyze the kitchen sink clogging and slow drainage. I would highly recommend this company to resolve any plumbing needs. Plumber was on time and was able to resolve the problem quickly. Excellent!!!

We had several issues occur at once - disposal, refrigerator and washing machine. I completed the form online. Technicians came out the same day. Highly recommend Choice. Extremely responsive. Service people are very friendly, quiet and get the work done right the first time.

Will know better about repair in a few days but it looks like he did a good job. Very knowledgeable and personable. Thanks Justin. I would definitely call for him if the need arises. I don't know what else I can say but a good job. Good job Nick.

Custom Service person I spoke with was very knowledgeable, professional, friendly, was great with assisting me with my HVAC. Took the time of explaining to me the process for this particular repair. Again I would most definitely recommend Choice Home Warranty.

I will ask CHW to be fair to me who have been a customer for a number of years! The CHW technician diagnosed problem with my circuit box which actually had been diagnosed by a reputable AC/electrical co. Here in ATL already because the AC kept tripping. The CHW tech informed me that the circuits were burned throughout the box and for that reason the box needed to be replaced which Aces Electrical alerted CHW to. The diagnosis was made on Friday, 4/22. It took CHW until 4/27/22 to render a decision of denial for a reason, water damage, completely different than what tech stated above. The tech continues to deny that he saw water damage. He thought the claim would be approved. Although CHW claimed that it took them days to notify decision due to needing more pictures, Ace Electrical never came back to inspect the box nor take pictures. So there were no additional pictures. Neither had any water damage been identified!

I am so glad that I have Choice Home Warranty. Choice Home Warranty has saved me thousands of dollars over the years. I have appliances replaced and repaired because of the excellent coverage that I have with the total plan. Choice Home Warranty is highly recommended if you are a homeowner.

First time using Choice Warranty. The request to fix my dishwasher was immediately responded to and the technician sent to do the job was very knowledgeable. He described what caused the issue, fixed it and even offered to sanitize my dishwasher.

Technician was professional and did a good job. He was done quickly and had part with him so only one trip was needed. He even gave me advice on how to keep my AC units running better with more efficiently, and ways to save money with the AC unit and heat.

Hose Bibbs in Warranty is not the same as a plumber definition. Hose Bibbs-as defined by The Backyard Pros, as an essential bit of plumbing that most homeowners expect to have on the outside of their house. Located on the side or rear of the home, this faucet makes outdoor fun and gardening easy and convenient.

Akeem assisted me today and was extremely helpful. He resolved my current issue. I was very satisfied. Jerry with Home Care Appliances is very thorough. Excellent customer service! Keep him as long as you can. Hard worker. He was very reassuring they would get the problem resolved.

Cynthia was very well versed in the options available. As being a senior person, and disabled I can not do regular maintenance. I worked as an auto tech for 35 years, so I used to be able to do almost all my own work. Cynthia was able to guide me thru a fixed income policy. She was able to answer all my questions and still got me a great deal as far as I'm concerned.

We had a circuit breaker that was out BUT showed on. When he came he fixed that and also the garbage disposal outlet that went crazy during this episode. He was very professional, efficient and polite. He is a very good electrician to have on your team.

I put the claim in at 6:43am and didn't see a contractor until the next day. I went a day and a half without a kitchen sink. American Shield gets you a contractor right away. They need to get a least a few more contractors. Thankfully, it wasn't a heater or air conditioner. The people I talked to on the phone were very nice and professional. I've been with the company for a while. I'm glad I don't need them for more serious claims.

The first plumber never showed up at my house and never communicated with me prior to the self-cancellation. It took several days to locate a substitute. He showed up on time, explained the problem, took the necessary pictures, and replaced the flushing mechanism with professional competence, efficiency, and courtesy.

Called at 8am Today and was told a manager would call me back, it’s now 5pm, great service I think not! I not sure what else to do to receive a call back. Obviously you feel that I’m not worth the time. Maybe I picked the wrong warranty company.

The man was good and he was very courteous. I was very happy with his work. He was very fast and did a good job. He finish his work under a half a hour. The repair company made a speedy appointment and it was made.

Representative that assisted us was very professional and helped us put the quote together and we opted to new policy with Choice Home Warranty. Looking forward to great experience with CHW over the coming year. Thanks for your assistance in getting us set up with our new home warranty

Technicians were on time, knowledgeable, clean and respectful of my space and time. The repair was completed in less than thirty minutes. I would recommend this Choice Home warranty company and Safa Garage Door to anyone! I've just renewed my policy for an additional year!

Adam was very nice and professional. Be happy you have him as a employee.. He spoke with understanding, and if what he said his sales will follow him. So now we hope all goes well. And we will tell our friends on the service

Quick and efficient service. Very quick to respond and we do not have to wait as long for service. I would recommend this to family and friends. This warranty has helped me and my family for the last 6 years.

The repairperson..."Eric"...was very knowledgeable, courteous, and helpful. After accurately diagnosing the problem he then was informed that the faulty "Motherboard" was no longer made or available. Your company then offered me a very acceptable buyout dollar amount for my LG washer, which I accepted. I was then told the sum being paid to me will arrive within 30 days of today...4-28-22.

Choice Warranty was very prompt with my claim providing all information needed without me having to follow up. The job was assigned to Sassaman, tech Anthony did a excellent job, explained all work performed in detailed. Would highly recommend. Thank you.

The customer service rep (Leslie?) was very helpful and concerned of my needs. She took accurate information of my issues and assured me I would be contacted shortly by a repair company. This is my first time using your service so hoping for the best experience! Thank you!

Filed a claim concerning my garbage disposal. Received email confirmation and had a tech assigned within 36 hrs. Everything went very well. I have a greater peace of mind knowing when I need their assistance, they are responsive to my needs.

My sink was backed up and CHW dispatched Anytime Home service and they came out and cleared the clog within minutes. KC was the technician and he did an excellent job. Thank you KC. I will definitely recommend your business to everyone I know.

We had problems with our dishwasher. We called our home warranty and the same day had an email scheduling an appointment. The repairman was very knowledgeable. We were very pleased with his evaluation and remedy. We heartily recommend Choice Home Warranty.

Other than the automatic system I got a real live person and they were very helpful. They answered all my questions. The accent was a little difficult to pick up but we got through it. Overall The representative was very helpful.