Choice Home Warranty Reviews

My customer service rep was excellent. He answered all my questions, was honest, and I felt he took a personal interest in my case. I even told him that I would call back, but his understanding was so genuine that I stayed on the line and purchased the warranty. Just based on that call, I would recommend this warranty to anyone!!

The technician was great... but Choice never approves my claims... We are always having to pay out of pocket for repairs, PLUS the $45 service fee and that is ridiculous to be told NO and then still have to pay the technician.. We are thinking to cancel our service.

Request made on 02/22/2021 around 8:00 am for water heard spewing behind shower and rolling down neighbor’s driveway. On that same day at 12:00 noon, I got an email asking if I wanted to take advantage of a reimbursement claim option! Huh?!?! What?!?! Did you try to find someone?!?! I know that we had some unusually bad snow and ice conditions here, but I assumed you had companies that catered to request from your company! The water was running so much that I asked a neighbor if he could just turn the water meter off, and he did after several attempts! Otherwise, the water would still be running down the street because NO ONE, I mean NO ONE has come, NO ONE has called with an update on attempts or anything! The pipe still HAS NOT BEEN REPAIRED!! I AM SOOOO DISAPPOINTED!!

Had to make a claim for a hot water heater problem. I live in Houston, TX and initiated the claim during a critical time when we experienced severe cold weather plague. Most local plumbers were tied up repairing broken water pipes in homes, so knew I had to wait much longer for an authorized Technician to come to my home. Couldn't wait for a schedule call that would take over 1-week so I repaired the pilot light problem myself.

Not a bad experience. The representative on the phone answered all my questions. I have had an AHS policy for over 10 years on the house and the rates go up EVERY year. Last year I told AHS if the price goes up again I would find another provider. AHS raised the price and as promised I found another provider for Home warranty. Of course AHS was going to lower the price $30 a month but I told them it was too late.

Great experience with this company! Communication was really good- Daniel called to let me know when he would be arriving. He figured out my problem quickly and got a claim submitted that day for me. I feel very confident having him fix my AC unit.

Techs were great. Upset it took one full week for them to get here. Disappointed in how the Choice warranty will not cover the needed repair. Considering canceling our warranty. Techs were knowledgeable but, their firm seems new and small. They provided a replacement quote.

Serviceman was very professional and did a good job with the hot water heater. He explained what he thought was wrong and he clean up after himself and I put him on my list of numbers to keep and share with friends.

I was pleased by the timely manner my claim was handled and the installer was very helpful to my husband and I. There was a little mix up with the claim for which I am correcting but in all I am completely satisfied with the service.

The agent answered all my questions and tried to get me the best deal possible. The coverage was include all appliances and also my septic tank. The service call was the cheapest available. I am lock in the price as long as I am under contract.

I came home late, to a nonworking furnace... Choice Home Warranty was there even at 11pm. They opened a service call, the technician was great, fast and friendly. He arrives in less than 8 hours, came back the same day, after the part arrived. I would definitely recommend their services!

My technician Jaron was knowledgeable, trustworthy, professional and on time. I had a minor issue with the heat in my home. It was inspected and I was pleased to know everything was in good working order and it was just a minor issue. Thanks.

Dave was polite and efficient. And answered my phone call within 1 minute. Got my claim number clearly and he’s obviously processed it quickly for a repair. I am now awaiting a call from a repairman about my furnace issue. We will see how it goes as this is my first carry through issue.

It took 12 days from the time we filed the claim, until a service man did the repairs. The 1st scheduled repair date was rescheduled because of bad weather, however they were a no show for the next rescheduled date. They did not call or text with an explanation. We finally got a new company to make the repair the next day, but we were 12 days without heat downstairs on the coldest winter in Texas history.

My problem hasn’t been resolved yet. My first technician, an electrician, informed me that my microwave oven was bad and needed to be replaced. The second technician told me the Problem was electrical because he plugged my microwave into a different outlet and it came right up. My third technician, the original electrician, will return sometime today to further check out my problem.

The pump went out in my furnace. I called CHW and submitted a claim first, then called a licensed technician. I called CHW after the technician arrived, and they talked with him and approved my claim. Later, I received a text message and phone call telling me the technician was approved and now I'm satisfied. I'm satisfied with this job and very satisfied with CHW. Having back-up support when something fails in the home is a comforting feeling.

The technician came when he told me he would. He was polite, neat and fixed the issue quickly. Very pleased with his service. It was for a broken heat pump in my kitchen that was rattling extremely loudly. Now running much quieter.

We submitted a claim on a Sunday, for service, and that night I had a response. We had service the next day. The service was set up for Monday between 11 am and 3 pm. The tech called around 11 am and said he would arrive at noon, which he did. He was in and out within an hour and was very thorough.

Not happy with the denial of claim. The technician said the unit needed to be replaced due to normal wear and tear. Less than a year ago the technician replaced one part on the heater and said the rest was fine. If I needed to do something else to maintain it he should have told me that then. With the claim being denied. I am left wondering what I am actually paying for.

My technician was knowledgeable and diagnosed the issue after troubleshooting within 20 minutes! The faulty part he did not have with him and needed to order, but that is not his fault! My range will be operational as soon as Fridgidare provides the part, and it is wonderful to have this warranty restoration of my stove at a low cost of a service visit!

The technician that was sent to my house took the time to thoroughly check out my refrigerator, explain his findings and answer my questions. The final results rest with Choice Home Warranty and many neighbors and friends are standing by for the end results to see if this insurance company produces positive results.

The guys that came out were great. Quick and efficient, I would definitely recommend them to anyone. Great service! We had prayer which was an added bonus. They came in did the work and was out. If I ever have any appliance to break down, I would want only them to come back. They knew their job and was great at it. Every company should have employees like these two. I can't wait to get dishwashing pods so I can use my dishwasher. Thank you for sending the repairmen out so quickly.

I am extremely pleased with how expedient Choice was in sending this gentleman out to repair my water heater. Jeff did a fantastic job. He located the problem and completed the job without hesitation and was very thorough. Now I know that I can depend on Choice to assist when needed.

Did a great job setting up and making it very painless for me. So far I am very pleased with Choice Home and when I need them they will be there for me and my family. I had a bad experience with another company.

I was told by the Agent that a copy of my warranty would be forwarded to me via my e-mail; however, after checking it was not forwarded. I purchased 2 policies. One for my current residence and for my rental property. The money has already gone through my bank account.... Where are the policies?

Repairmen were friendly and they seemed knowledgeable on what they were doing. YES.... I WOULD REQUEST MRS. HOT AND MR. COOL AGAIN IF EVER NEEDED AGAIN. My wife and I were completely satisfied with their service.... Time will tell how long this repair on our fridge will last.

Claim denied due to not not submitting diagnosis prior to repair. However due sub zero temps, no water for three days and high demand for plumbers could not wait for CHW to respond based on previous delays responding to previous emails. Total cost $302.00 invoice and damaged pipe can be submitted.

The technician was very nice and polite. The only problem was that it took two visits to fix. I am just happy to have my dryer back working. The repairman was here when he said he would be and was quick and efficient.

Very disappointed in the decision by Choice Home Warranty. Our AC is 17 years old. A coil has a hole in it and leaked out all of the Freon. The coil replacement was denied due to the fact it was rusty and corroded. AC units contain humidity, ours has 17 years worth. I will not renew my membership or recommend CHW to anyone. Our children just bought homes and I suggested they get CHW.... I have since rescinded that suggestion.

My service fee when I started the plan in 2016 was $45.00. Now it went up without me knowing I had to pay a $75.00 service fee instead of the $45.00 I signed up for. When I called and questioned the increase they had no reason why it was done and agreed to lower it back to $45.00. I asked if I would be reimburse the extra $30.00 since I had to pay $75.00 service call for repair. I was told nothing could be done about it.

Technician was excellent, clean, friendly and quick with repair. Service call was handled quick. Used before for service on air condition. And was repaired quick at height of high heat. Have been extremely satisfied with their service and response handling time.

During the coldest week in Texas history the third rotating black out also took out our furnace. Extremely cold we called Choice and they sent a young man named Chow, who came out the next day instead of waiting two days like he could have. He quickly assessed the problem and tried to get the part the same day only the store was closed due to the extreme cold weather power outages. He got up early the next morning and was at another store at 7:30 and was able to secure the part came put it in and by noon we had heat!!!! Choice always sends the very best people!! We are thankful for Chow and we are very happy we chose Choice Home Warranty.

I would just like to thank Shawn ** for his assistance in purchasing the plan. He took the time to explain the plan and made sure I understood what was included. I liked the way he never pressured me to purchase as other company employees did. He is very professional and helpful. Helped get me a plan I am comfortable with and can afford. Thank you Shawn.

My problem turned out to be a battery replace, the serviceman was very nice. Checked my furnace to make sure I didn't have any other problems. I give Mericle Mechanical LLC a 5. I will call and request for that company each time I need service.

Rep was very friendly and knowledgeable. Helped me out on the issue and explained everything to me. Would tell everyone about Choice Warranty and recommend your services. Thank you for the chance to write review. Will spread the word to my friends. Again great experience with the issue at hand.

The heat pump was freezing up. Tech checked it out. He said it needed some freon, The people at Choice would not let him do it. They would resolve the issue. I never heard back from them. So far the the problem is still there..

Techni Tech arrived on time, wearing masks and assured me they had sanitize their hands before they walked inside. They knew exactly how to fix the dishwasher efficiently and quickly. It works perfectly now. They left no mess, I will ask for them to repair any future appliances.

So I asked for my septic to be flushed as the toilets are backing up. You ordered a plumber to check my pipes. The plumber never showed up and I waited all day. At 4 I called the plumber and his number doesn't work so I called you and found out I wasn't getting the service I asked for in the first place. So now am waiting for someone to reschedule with me.

I sign up in less than 10 min. The price was very good for this service. I have not used this service yet, but just knowing that I will not have to pay for repairs to my home in plumbing, electrical, heating and washer and dryer.

Very nice and efficiently run. Showed up when promised and completed work quickly. I would recommend them and hope they come again on future warranty calls! Hopefully I don’t have anymore but so far Choice Warranty and their partners have been mostly effective.

The repairman was very professional and did a fabulous job. He was early for the appointment and gave us options as to what we could do. He was also prepared with everything needed to complete the job. We are thrilled with our home warranty service with Choice.

We had been considering the purchase of a warranty for our home for a while and finally today we took the step for the acquisition. I was able to get in contact with Marc who was very helpful in the explanation and informing us about the VIP program which gave us a greater value that we initially thought we had. Great coverage for the price. Thanks Marc.

I have had to use them 3 times now, and each time they did nothing, the air con/heat pump they refused to replace the by-pass valve, the hot water heater they wouldn't replace, and now the dishwasher they won't fix or replace. They are worthless.

Hard to rate their service as nothing has been fixed. They responded pretty fast but this all happening as a result of the deep freeze in Texas. Can’t even find a plumber available for weeks. They are letting use your own plumbers.

The technician was on time and explained exactly what he had to do and was done in a timely manner. The technician did a great job and made sure he cleaned up after he was done. I would definitely recommend this person to anyone who needs a plumber.

CHW sent a low end repair service to check out a bearing failure noise in our LG front loader washing machine. The technician did admit he had little experience on LG machines. His report to CHW stated in his opinion, the failure was caused by OVERLOADING and ABUSE. Also he claimed the repair was extensive and complex. When in FACT we NEVER OVERLOAD or ABUSE the machine. CLAIM DENIED BY CHW due to some fine print on ABUSE. END RESULT.... We purchase a NEW LG front loader machine. Interestingly a SKILLED LG repair technician installing the new machine informed me of 2 important FACTS.

Jackie ** helped me register for my new home policy and he was very helpful and made me understand all the details. I would definitely like to recommend Choice Home Warranty to my friends and look forward to a quality service from Choice Home Warranty.

I am very happy with the service I received from the technician/Plumber. He communicated with me in reference to the time I am available and was here promptly. I observed as he was working on fixing the problem. He is very knowledgeable of the issue and also made some very suggestions that will help me save! I would definitely recommend him.

Thank you for the promptness and professionalism that was displayed with the company and the technician. Our sump pump was constantly running and the tech came in and made sure it not only was working properly but also went out to the drainage and made sure it was emptying properly. We GREATLY appreciated it.

My experience with Choice Home Warranty has not been positive. When our range control panel stopped working, we made a claim and received our technician assignment in a timely manner. The technician came to our house, found the issue, searched for the part, and found it is no longer available. We were then informed that Choice Home Warranty would be contacting us after that. When contacted, we were offered $450. We then sent in more photos explaining all of the options the range had so they could get a better comparable to get a more accurate offer. We were sure to mention multiple times that this is a slide in range, not a regular free standing range.

I was so impressed with our policy that I purchased one for our second home. I found that they are fair and quick on their service and everyone I have spoken with is friendly and helpful. I am so glad that I found this service. It is a much better experience than the other home warranty I purchased in the past.

I was very pleased with the electrician, He did exactly as I asked and fixed what needed to be fixed. I just feel the 4 hour window was a bit much. He was a bit outside of the window as he had van trouble. I would have appreciated a call to notify me. Otherwise it went very well.

The technician was very personable and professional. He made all repairs in a timely manner. He also instructed me in the way my heating unit operated. I am satisfied that my heater is working properly. I will definitely recommend Choice Home Warranty to my family and friends.

Technician was great at resolving the problem. The warranty sucks!!! I just bought the home a got a 5 year home warranty in case of anything failing to work. I was told the maintenance was not done and would have to pay out of pocket. A lame excuse for the warranty not to pay for the repair. I think I will be asking for a refund.

Water pipes burst on a Wednesday. Traveling was nearly impossible but a plumber was at my home next day. The plumber got stuck 3 times just trying to get parked in front of my resident. Came in with a good attitude & repaired the pipes promptly. Tuvm Choice.

Tony of Tony's Plumbing very professional and punctual as to our appointment time as stated. Explanation of our problem and it's fix very thorough. Tony is very people oriented and a good choice for your company. I would say that our experience would be rated as excellent.

Great service and fast turn around. The service fee based increased but still worth the money. Our dishwasher stopped and our repairman fixed it within 30mins. We love Choice you will too. We have used our warranty several times and each time we have had great experiences. We have recommended Choice to several friends and neighbors and they have now purchased a warranty.

I enjoyed working with Roger **. He was so patient with all the questions I had; and he made sure that I understood everything. I even had to call back with a question, which he promptly answered. He showed care and concern along with being knowledgeable and proficient. My Choice plan is more affordable than that of my present home warranty company, and I am looking forward to equal or better service. I was informed that Choice offers same-day service, which is a plus right there.

He was very professional while doing his repair on my refrigerator. Very friendly and knowledgeable about his work and very quick in doing the repair on my refrigerator, very friendly and explained what he was doing to get the repairs done.

I have called now 2 or 3 times for service and have always received excellent response and excellent service from the people I speak to on the phone to the people who show up at my door to repair my problem. I recommend Choice Home Warranty.

Still waiting for them to come back and fix our refrigerators but the tech was kind and real knowledgeable with great information and professionalism. Tech showed up what needed to be fixed and what they needed in ordering the part. They still need to diagnose the one refrigerators compressor in which makes loud noises but did not make noise when the tech was examining the problem. Hopefully they will be back soon to fix our problems with these refrigerators.

Sales Person was Very knowledgeable, pleasant, kind and willing to answer all my questions. Explained coverage, the monthly premium and service call fees. Also explained that they were unlimited services/claims and that I wouldn’t max out my benefits. Willing to give the service a one year try and if not meeting my needs I expressed I would cancel my contract.

I would definitely recommend Wesley to someone else. He came a week ahead of schedule which was great. Look at water heater and gave a thorough check. Found the problem. Lowered bottom thermostat. It was set to high when it was replaced last year. Very professional and friendly.

The technician did a good job. At first he seemed to be search online for information on the unit. I gave him the booklet I had on the oven, and that seemed to help a bit. In the end he discovered the problem and repaired it.

The lead gentleman on the service call explained what was wrong and that he had to go to get parts to fix the furnace. When he returned, he completed work. He was very professional and asked if I had additional questions or wanted something explained further. All in all everything went very well.

After our email request to have our locks rekeyed, we were contacted by Choice Warranty with a company name, contact phone number and an appointment time. The locksmith company reached out to us within an hour to touch base with us. "Mr Rekey" was prompt, friendly and professional. We would recommend this company for your locksmith needs.

He was prompt, courteous and knew what he was doing. I appreciated all of those characteristics. He called twice before coming to confirm his arrival time. He also talked to me about ongoing maintenance of appliances to keep them running right.

The technician was helpful and knowledgeable. He took the time to explain things to me that I could understand. He basically explained that all the tests he performed came back as working fine, but that the hot water heater is old and outlived its life expectancy. But he did a few things to make sure my water came out scolding hot like I like it but he said it may not last long and told me how to drain it.

No one contacted me after 4 days. Have to call someone else and pay $140. A drain storage is a critical problem of health and during COVID stay home rules, very much an emergency. I am not happy with the outcome of this claim.

This contractor knew what he was doing and did a good job, Very professional. Would highly recommend to anyone WITHOUT home warranty policies. I was very afraid to have a contractor back in my home because the A/C contractor you sent me last summer on the A/C condense was so unprofessional and would never allow that company back on my property.

The only part I was dissatisfied with is that after waiting 10 days for the original tech to arrive, that company said no visit was scheduled. Three days later, Choice assigned a new company to come seven days later. Once the tech from the second company arrived, he determined my washer was not worth repairing, and I am satisfied with the amount Choice offered to replace it.

Easy claim to start.. and tech was there quickly.. Item approved in no time.. Excellent service.. Thank you guys.. some years I don't use them.. BUT WHEN I DO.. they always come thru.. so I would definitely recommend a home warranty thru Choice.. I've had a others and they were crap.

So far we are pleased with how our claim is being handled. Technician Joe, was very helpful & courteous. He replaced capacitor. 15 mins after he left the heater went out again. We called technician. He immediately put in a updated claim for approval for a motor with CHW. Now waiting for follow up repair.

Every claim is denied. A waste of money. Will never recommend to anyone. Too many hoops to jump through. The stress that is caused by dealing with customer service is horrible. They find a way to deny every claim. Techs don’t keep appointments.

Booked my appointment online. The appointment treat and time was confirmed instantly. I received several follow up emails to make sure the time was convenient for me. On appointment date I received confirmation of who would be at my house. Once team arrived on time, they got to work valuing my time, respecting social distancing, and respecting my home. They were neat, clean, professional, timely, respectable, and my experience was THE BEST. THANK YOU A MILLION TIMES OVER.

Charlie did a wonderful job, he was schedule to come Sat. but I called him Fri. morning. Explain to him, no heat, 83 yrs old, live alone,and he was here within the hour,. Super nice. And completed the job. I am so happy to recommend him. Please thank him for me.... Southern Home Heating & Air-cond.

Vendor assigned quickly. Didn’t like that a date and time was selected without contacting me first. Repair order made late Monday evening. Repairman came out on Wednesday afternoon. Diagnosed problem but had to order part which will be received in approximately 5 days. Hopefully I will be contacted upon receipt of part and the repairman will come back out to install part. Hopefully when the part is installed the dryer will function as designed. Will update when repair is completed.

Tracie, the representative was patient to explain what House Warranty covered and the amount. I was impressed with her knowledge; she explained that I could pay monthly; (or yearly) which worked better for me. I was able to see the coverage in writing almost immediately.

We were treated very professional and the man that came out to do the fans the second time did a wonderful job and worked on the sink and a number of other things and he did an excellent job. He should be given a pay raise and his work is considered as persona non grata.

Was very pleased with the work and the price was very reasonable. I would recommend the services to whoever would need to have any services done. I have been with the company for almost an year and I am really pleased with them. Thank you.

Air con cost me 4500.00, fridge cost 2300.00 and today hot water less 400.00. I have been with you for 8 years and not sure why I renew, not sure if I will this year. I am sure there is some company that will take care of us. Please don't quote me from book, I have heard it before. The air con and the fridge went out 10 days apart, very expensive. The co you sent out for the fridge took about 4 weeks and never did repair the lied about things they put in and I bet they got paid.

I submitted a claim around 2:45, and shortly after 3 I received a call, confirming my service at 7-11 the next morning. This is not my first claim; I’ve not been disappointed. Each time, the service providers have been on time, and with positive results. You guys are efficient!

When the guy from CHW called he was very informative and helpful. I look forward to working with them and feel confident in my investment. I like how I can get coverage on all the items I want at a reasonable price and they didn’t try to sell me anything I didn’t need.

I have been a customer since 2013 and have had good experiences with Choice Home Warranty. Their service has been helpful all around the house. I would recommend them to my friends and family. It is well worth it in the long run and there when you need help.

The serviceman called to advise that he was running a little late because of unexpected issues with the job he was on. He advised the time for his arrival. He was very knowledgeable and courteous. I greatly appreciated his notification regarding time of arrival.

I opened a ticket because my dishwasher was making a loud squealing sound when running. The tech came out, agreed with me it was a loud noise, informed CHW that I needed a new circulation pump, and I learned today I was denied because the dishwasher "works". Basically it needs to be dead before it gets repaired.

My HVAC unit went out on a Tuesday Evening. I called Choice Home Warranty Wednesday Morning. It was freezing cold. I had no back up heat source. They didn't get a technician out until Friday around 4 PM. He had to order parts. Today is Monday and I haven't heard from anyone and the weather is still cold and I am afraid that my pipes might freeze!

Humberto ** is the only Choice Warranty technician I would recommend. He works for Tetra Tech. He was professional and polite. However, he was scheduled to come one day between 3:00 and 4:00 and never came and never called. However, when he did show up two days later, he fixed my dishwasher. The other technician Choice sent (same guy twice) was less than useless.

The Choice Home Warranty associate I worked with was very easy to talk to. He is a phenomenal salesman. He was personable, respectful, understanding and patient with me. I appreciate that very much, considering this is my first time shopping for a home warranty. Thanks for making it so easy!

Sal was very friendly, professional, and informative. It felt good being appreciated on a call, because I haven't ever felt appreciated by American Home Shield in the last 24mos. Thank you, and we look forward to the next few years!

The moment I spoke with the rep made me question if I was making the right choice to switch from American Home Shield to Choice Home Warranty. I hope we are making the right choice because your rep seemed very disinterested in having us on board and my husband was on the line as well asking questions to ensure we were making the right change. We have no problems with switching to yet another home warranty company. I hope you don't disappoint us.

Repairman was competent and prompt. What I was disappointed in was that even though was working, it showed signs of going bad. I wish I didn’t have to wait until it failed and then would be left with inoperable machine until replacement part was available.

I was very satisfied the way the agent handled my claim. The agent listened carefully to my problem and recorded my claim. He told me I should get a confirmation number within 24 hours but I received within 15 minutes.

I am pleased with the service I received to repair pool PVC pipes. The technician was very helpful and explained how the pool equipment worked when I asked questions regarding water flow, etc. I would recommend the Arizona Pool Rescue.

I like the customer service, but here in Texas we just came off of power outages, that it would be humane to give a credit to your customers that are in need of services. That is the right thing to do.

We bought the warranty because we moved into a new-to-us home, and you never know how appliances, etc are truly working. Very soon after moving in, we had problems with the furnace. A technician was sent out the next day and declared it "on its last legs." I put in a claim and Home Warranty gave us money toward the new furnace. Happy day! Thank you, Home Warranty.

Greg was amazing in getting me a good deal. He was very professional and helpful. Greg helped me last time I renewed and remembered me. Since Greg has been a member of Choice for so long, I feel more comfortable with a longer renewal period.

The technician, Rich, from Appliance Plus LLV, came by and although he didn’t have the part to repair the dryer, did a temporary fix so my wife could use the machine. He ordered the part and said he’d return next week when he gets the part.

It's been 2 weeks since you approved the claim and I still don't have a machine that works. This is the second time I've had to wait a long time to get a repair. I was told the part was to arrive on the 18th. Now I'm told the 24th. This from your rep. The repairman won't return my calls.

My sales rep name was Kendra ** and she was very good. She had all the answers and I was very happy to deal with her. I will see how this all works out and if it is in our best interest we will renew in 13 months with another contract. I have never use Choice HW before so we will see.

Service was good, they helped me in right way by understanding the issue, they have sent right technician who can fix the problem under reasonable rate. Response from the service provider was very quick after raising the ticket.

The claim process was quick, the technician was awesome. Got here in three hours. The claim decision was a 0. Couldn’t get a decision, no contract available online, false claim prediction time frames. Claim result comes in a day later as denied and I’m out $700 after paying $45 a month for crappy coverage. I could have shopped this service around if I knew it would be denied. Just terrible customer service.

18 minutes before the end of the 4-hour wait window, my first appointment was auto-canceled by the service provider and rescheduled for 2 weeks later. They canceled via email and text, which I don't frequently follow while at work, even though they have my phone number and could have called if customer service was a priority. The service provider's response when asked 'why the appointment was cancelled' was that the unit head already been repaired. Which is quite amazing since they never came to the house! CHW made minimal effort to get the service provider back out at an earlier date. Second appointment went as scheduled. Service provider arrived within the wait window, completed the repair, and departed, leaving the work area clean and orderly.

I was very disappointed to see that you have denied both claims for my appliances. I paid $65 twice ($130) for the service call, despite actually being 1 visit from the same warranty person, just to have both claims denied for being NOT the result of "normal wear and tear." We have done nothing out of the ordinary to the appliances, and they are high end Jenn-Air, so the issues ARE actually a result of normal wear and tear. Why buy a warranty if you charge so much for the service call just to deny the claim? Disappointing!

Technician was wonderful. He was on time and knew the refrigerator and diagnosed the problem quickly. He knew what he was doing and was very thorough. He had a great personality and customer service skills. I would welcome him back at any time.

The technician that came to my home was great. It did not take him long to diagnose the problem. Now we are stuck waiting for the parts to be ready from Choice Home Warranty. Need my heater fixed in a acceptable time frame.

The tech from TITO’S Appliances showed up and within 30 minutes my washing machine was working again! He seemed to know exactly the problem and addressed it quickly and so far it’s working fine. I would and have recommended CHOICE to several friends.

Our technician was kind, courteous, and polite. He came in diagnosing the problem, showed me the leakage, and repaired it all in a matter of a half hour or so. I would gladly reference him and (Choice Warranty) to perform work for anyone I know and I think Choice Warranty prevent homeowners from getting scammed which could have easily happened.

It appears to me that description requested for service is being read. I wrote in my description that my boiler was working fine, however, heat was not coming into my master bedroom because it appeared that the radiator valve was not working properly. Technician arrived and simply wanted to look at the boiler, why? It quickly became apparent that the claim would not be honored and sure enough I received an email that the issue is not covered. Why send a technician to check boiler when I specifically stated that the boiler was working fine??

Nick was very efficient and on time for my appointment. He found the problem and said he would get back to me and he did later on in the evening. The microwave can’t be fixed. Choice warranty offered me a cash.

Service tech. Christian ** was on time as promised, had good knowledge of the product and issue. He did an honest and accurate assessment of the situation that was preventing my heating unit to heat my home, and did not try to scare & sell me into a costly repairs.

Though actual work has not yet been done at my house, the customer service representative was courteous, knowledgeable and respectful. If the actual work is as satisfactorily performed, I won't hesitate to recommend others. I am still waiting for appointment for a technician to pay a visit since three days ago. My equipment need urgent repair.

It took minutes to get a quote and a representative walked me through the whole thing and was super nice. I was worried this was going to be a big process, being a first time homeowner. However, it was very painless and something I can definitely work with price wise.

The service provided was excellent. The repair technician was on-time, extremely knowledgeable and very efficient in his diagnosis and ultimate replacement of the garbage disposal. The technician was also very friendly. We would recommend Choice Home Warranty to anyone we know.

This was our FOURTH call on the air conditioner blower. Doing Business came out three times and although they said in November that the blower was faulty, it was working at that moment so nothing could be done. Same thing with the next two calls. Meanwhile we were without air for 15-30 hours before they came out. Vortex Air came out on the fourth call and said the X-13 part needed to be replaced and got it approved and changed out in a matter of hours. This all could have been taken care of 3 months ago! YAY VORTEX!!

Have used CHW for many years and they’ve always been very responsive. Providers have always been prompt and competent. A better value than other similar services on the market I’ve used. I have recommended to many homeowners. I highly recommend to anyone who owns a home.

My dryer stopped cycling hot air to dry my clothes. I called Choice and within 24-48 hours a technician was assigned to the job. The technician that was assigned was very accommodating with my schedule. When he arrived he was fast and efficient and fixed the problem with my broken dryer!! Thank you choice!!!

No technician has come out home in Missouri City to inspect the cause of heater failure yet. When is your technician going to come. Nobody from Choice Home has called me either. Let me know what are you going to do about this failure.

I was searching many different companies for my Home Warranty. I wanted something that covered the most items with the most affordable rate. I found this with Choice Home Warranty. It was a fraction of the cost for what I paid for my home warranty with my current company, Plus it covered so much more. The agent I spoke with was very knowledgeable and friendly. He worked with me to get the costs even lower. When searching for a Home warranty, do not skip on checking this company out or you may just regret it.

Getting my shattered oven door assessed for repair was very seamless and easy, as well as quick. The response time was so fast. I really like this company so far, and use them on another property I have in Georgia. I am waiting for the repairman to complete the job once he receives the part. He was very nice and knowledgeable. I am very pleased with the experience I have had with Choice Home Warranty!

The company that was contacted to come out rescheduled then came 6 hours later contacting me. I wouldn't recommend them. Said they would call Choice warranty for approval got in their truck and left. I was still left without going on the sixth day.

Fast, easy and online. Less than 24 hours response time. Reimbursement should be received within 30 days. Should consider ACH for reimbursement. Allowed me to use my own repair tech when they could not get one to me in a reasonable amount of time.

In the midst of the winter snowstorm in Texas, Liberty Air got to my appointment 2 days early to make sure that I could stay warm. They were able to fix the problem and my house was warm much faster than I anticipated!

Contractor was very knowledgeable and professional at all times. Service was fast and quality of work was awesome. All aspects of the work being performed was fully explained and was completed to my satisfaction. I would recommend Choice Warranty to all my family and friends.

I strongly disagree with and am so disappointed with the amount of money given to me to replace my broken refrigerator. I believe paying your customers (in this case me), the bottom line amount given was grossly inadequate. In keeping with the current prices of appliances today what CHW paid out to me was totally unfair. I expected to have some out-of-pockets expenses to pay, but what CHW paid me back left me paying out way more than I anticipated. Your agent wouldn’t even agree to an $6 additional amount to at least round off the amount paid back to me. I expected more from CHW, and this experience has left me with a sour taste in my mouth regarding CHW. What in the world happened to good customer service with you all?

Updated on 2/25/2021: The technician came out and looked at the refrigerator and determined the what the problem was, he had to order parts and that's basically the only thing we are waiting on. Universal Repair LLC were on time, called before arriving, was very polite and courteous.

I knew I was paying $60.00, Then I was told by the installer it would be $190.00. I called a representative that just couldn't answer the question of "why". I also searched all the written information given to me by Choice, and still couldn't understand the extra charge. Do you do that for everything that you pledge to replace??? Well, you have my money, and I have two new exhaust fans and the installers were pure gentlemen. So, I just consider it a win, win situation, but I'll be more cautious the next time I buy a home warranty policy.

Response to my needs has always been prompt, and service provided has always been spectacular. I would recommend CHOICE to get the job done. I have been a CHOICE customer for many years, and their service has always been appreciated.

My heating unit went out during a snow storm. Choice Home Warranty quickly reacted, communicated well in regards to my claim and sent a technician out. Miller Heating and Cooling was efficient and fixed the problem during inclement weather. I recommend Choice Home Warranty.

Hello I was very hurt when I was told I couldn't be approve for service on the hot water. When it was cold and had no hot water for 4 days I think some good customer can get help sometime with all that's going on. This is just too much.

Great customer service, the tech that came to my home was very professional and courteous. He informed me the part would be ordered and I would be notified when install would be scheduled. I appreciated that he wore a mask and practiced safe distancing.

Dissatisfied that my claim for repair to my heat pump was denied due to rust in the system. The rusted parts are in the attic of my home. As a single 71 year old woman I do not go into the attic. The last time I had my system serviced I was told nothing about any rust or drainage. I believe Choice Warranty should cover this repair.

This makes twice that instead of sending someone out to repair something broke, but instead of sending someone out, you leave it up to me to try and find someone to repair something. I am disabled, 81 and crippled. Choice has not helped me once.

My garage door opener ripped my garage door off the tracks causing it to collapse into my garage and onto my truck. I had to take it apart (which took forever) and temporarily put it back up to secure my house until a repair company could come out. However, NONE of this was covered and I had to pay out of pocket. Need some HELP here with my warranty! Green Valley Garage Door did an Awesome repair job. I would highly recommend these professionals.

Upstairs heater was on the fritz. Went online and made a claim with Choice Home Warranty and it was handled very quickly. Sent a great contractor who analyzed, repaired and got us some heat in our upstairs. Awesome experience.

My furnace went out and I could not get the thermometer cover off....I thought it might be the batteries. Since I couldn't do it (I am disabled and can't stand up) I called for a service person and Choice was wonderful....They had service out to me the next morning!!! The young man that came out showed me how to open the cover and change the batteries!! Everyone I spoke with was very kind! I had to pay $60 but I am warm. Thank you!!!!

Our customer service rep, Kendra, was so knowledgeable and helpful. She was able to quickly and easily answer all of our questions and get us signed up for this great policy! We are excited about having this coverage for our entire house. Hopefully, it won't be required, but if something happens, we now have coverage.

Ease of working with Choice warranty to get a solution and get it fixed. Great customer service!!! Thank you for helping me with this issue and for responding so rapidly to my needs. I’m very satisfied with it. I would definitely call again and use your service again.

Hello, I was pleased with the service guy, he actually called and advised he could come the same day. Made the repair quickly and I was so thankfully to have heat. My problem was with the CHW rep/Lucy, I had originally placed my request online with no response so I called. She was rude and un-professional. I canceled the order and had planned on cancelling my service with CHW. I thought about it, I have been with this company for years and one person wouldn't stop me from getting heat. I submitted the request again online and only dealt with the only notifications. The other problem was I hadn't been notified that my deductible had increased within a year time, from $65 to $85.

Policy # ** Claim # **. The appointment time given was 02/20/2021: 07:00 AM - 11:00. After no Technician call or showed up, I called KINTEX PLUMBING, I got another appointment for a different time, 01:00 PM - 02:00 PM. I try calling KINTEX again but put on hold for about 12 minutes. Am I going to get any service; Ashik **.

Placing call was done timely manner and sending repair tech was done also in satisfaction. The only concern is tech have not contacted and said when repair will be done. Called claims and they assured me of contacting repairman to inform him to call me.

The technician was very polite and professional. He was very prompt at what time he said he would arrive, he was a day early. Choice people told me he would be here on Sat. 2/20. He called and came on Friday 2/19 which was OK with me...

Choice does an excellent job quickly responding to a claim submission, and dispatching out a repairman. I like your communication responsiveness. The washer started working before he came so we cancelled the repair visit but I have been impressed with Choice service response time.

The total claim and resolution process became smooth. No need to call for an appointment. We can submit a request online. Very next day appointment and resolved the issue on the same day. I had bad experience in the past, but looks like it is improved a lot. Hope it will continue the same.

Recently, our kitchen stove started making an alarming noise. We turned it off and called Choice who manages our home warranty. A real person answered and organized a claim for us. The next day, an appliance contractor called us and arranged a visit in two days. The process was efficient and surprisingly pleasant. I give all parties involved an A for the day.

WT was very sweet and seemed to thoroughly try to diagnose the issue. He was complimentary on how clean our dryer was. There was a broken part that he ended up gluing so we should know by 24 hours if it worked. Would definitely recommend him.

Technician was prompt, very polite and professional. He explained in detail what he was doing and describing the function of the particular part that he was working on. Talked about cleaning and maintaining the microwave for extending the life of the product.

Great work once they arrived. Icy roads may have been the problem. Received text at 7:40 am. Didn't arrive until 8:40. Original window 7:00 - 10:00. I don't mind getting up early but almost 2 hours later is unreasonable. However I would use them again and recommend to others.

My washing machine went down and they acted as if I was the only client they had. Very prompt and courteous service. This is the 4 or 5 time I’ve called over 6 yr period and they have always lived up to their agreement. Thanks CHW!!!

We were VERY satisfied with Choice Warranty and the contractor OPS Plumbing. It was the first time we've used the repair service at our new home. Choice responded to our online request quickly. And OPS Plumbing was able to schedule same day service call!!! The young man who came was very good, professional and knowledgeable about the problem and repaired it within 20 minutes. Outstanding service by both Choice Warranty & OPS Plumbing. Thanks so much!!!!

Needed to have my garbage disposal replaced because it started leaking at the bottom. Contacted Choice that evening and they had a top notch plumber come the next morning. Repairs in less than 24 hours. It just doesn't get any better. Thanks Choice!

The plumber that showed was excellent. He showed up at the time he would and called before he arrived. I was suppose to get a free co-pay because of previous non satisfactory experience. That credit was not applied and I had to make emails and phone calls to make that happen. Should have been set up automatically, but was not.

Always easy to login and submit a claim. Quick response too. My warranty has covered all my needed repairs so far and has saved me a lot of money. Gives me comfort and satisfaction having a warranty I can count on.

I called at 10:00 pm and got someone right away. They helped me and in the morning my husband was able to hopefully rectify the problem and I didn’t want to take away from someone who was in dire need of service. The response was very quick and pleasant. I have referred family and friends to Choice.

Not only was the tech quick and responsive to our problem but the contact person at his office is extremely personable and efficient!! I am waiting for part and will let you know what I think about final repair. I would recommend their company to my friends.

The claim process was easy, within hours our appointment was booked, plumber was on time, pleasant and professional. He reviewed the water heater and fully explained everything; he also made suggestions to reduce the risk of the issue happening again. Would request him again if we had another plumbing issue.

Tech didn't give up until he found the issue, the first part was not the problem but he continued to troubleshoot only took one more test to try another part and was completed. He was a very nice person. I wish all service technicians were as thorough and nice.

Took over 3 days and appointments with 2 companies. Denied claim immediately. Left with no heat during very cold weather snap. Slow appeals process. Second time slow response time. 1st time took 5 days to get service even scheduled. Paid for repair ourselves but am unable to get reimbursed due to website not having valid way to submit another company's receipts or report.

So far it's been good. I hear so many negative things about Home warranty so for now we will see what happens. But there is something that needs to be addressed. When you raise the price up you need to let your customers know not when they call for a new claim. At least a letter sent out. Thank you.

I purchased CHW after a competing warranty company I was using inexplicably dropped my contract after 4 years. CHW is reliable and efficient, most recently with a plumbing issue. Great technician. Great service. Totally satisfied. I recommend this service to anyone desiring a home warranty. Reasonable, accurate and efficient.

Your people got right on our problem and set up an appointment for us; a week away.. My husband is 81 and has to open and shut the door manually. This is very hard on his back. Could not seem to get us an earlier appointment.

Great experience. Hassle free too. Elite Handyman Services were great. On time, efficient and knowledgeable. Technician thoroughly cleaned all the coils to ensure the refrigerator was running efficiently. Tech felt this would solve the problem of the freezer icing up. He advised me to call if I see any ice forming and he would come back out.

My experience was not good at all. I filed an eligible claim for an appliance (microwave). I got notification that the appliance would be replaced and offered a cash amount that is less than half of the price of a similar microwave. How am I suppose to purchase and pay for installation of a New appliance with less than half of the price. This is really disappointing!

The technicians were very professional and polite. I was scheduled from 3 pm to 8 pm, and even though they came in around 10 pm I totally understand that they were super busy and that they still managed to come even though it was that late, and they notified me ahead of time that they were going to be late. I would totally recommend them.

Got my appointment within 2 days after the big freeze. Great HVAC technician. Very polite and informative. Now I'm waiting for the approval for my repairs. Fingers crossed. Policy wasn't clear if part and repair are covered. Was today 24 to 48 hours.

The technician provided great service! Unfortunately Home Choice Warranty is trying to shortchange me by offering to reimburse half of the value of the appliance that is not salvageable. The terms say that if the appliance cannot be fixed, it is replaced!

Garage door broke during the snowy weather, was repaired one day after claim was out in. Repairman was great and equipped to repair the garage door in 30 minutes. Will be renewing my warranty again with this company. Great company.

Our claim was resolved quickly (same day) and to our complete satisfaction. The HVAC company (ARKTIKOS) was excellent and we would definitely use them again and would recommend them to others. The technician gave extra effort to locate the part to repair the furnace.

Good work. They came straight to the work and kept busy until the work they could fix was done. It never is perfect but they did around 90% or more. It would be nice for the workers to call back and ask if everything was done and thanks and God bless.

The agent explained the contract, called me back at a convenient time, gave a reasonable price for the contract and it was in my inbox as we spoke, thank you! I trust that in the event I need a repair done, it would be with the same diligence as this call.

We have heard from no one as of yet. Contacted warranty company at about 4:30 a.m. and it is now 4:30 p.m. Not only is it winter so it’s cold outside, we need heat to keep pipes from freezing. If we don’t get help soon, we will not renew our contract with Choice Home Warranty. Very disappointed.

Todd was very helpful and accurate in what was covered. Helped me understand how it all works. Very nice guy and appreciate his help understanding it all. If I have any questions I would like to go through Todd if possible so he can help me with any questions I may have.

Started claim Tuesday morning, someone couldn’t come out until Friday. That was an electrician and he said he couldn’t fix problem. Had to start a new claim with a heat/AC request. Haven’t heard from the new company yet. House is 51. Patiently waiting.

I called and spoke with Ronald ** today about Choice Home Warranty. He was friendly and helpful and answered all of my questions. He recommended that I purchase the three year plan which includes an extra 6 months of coverage. I opted to purchase the 3 year plan with guaranteed rates. I will recommend Ronald and Choice Home Warranty to anyone I know who is interested in purchasing a home warranty.

knowledgeable, professional, courteous and explained everything to my satisfaction. He is a credit to himself and his company. I commend him! I highly recommend Choice to anyone seeking a home warranty.

Hopefully Choice will be a good choice! Yet the rep tried too hard to push a multiple year option. This over selling made me think about going with another company. Anyone who over sales, let’s me know that I need to be weary of the product. Stop this, please.

1) Was a terrible experience. After a number of phone calls & email I was told lighting wasn't covered. Why wasn't I told that before a was charged $65?? 2) refrigerator repair not prompt but was excellent when completed.

Luke ** did an awesome job. Went the extra mile to get me a better rate. Everything was flawless. Happy that I can now have peace of mind if anything in my newly acquired home goes wrong. It was truly an awesome experience.

Choice Home Warranty quickly provided a service technician to diagnose our issue. Once the issue was identified, the results were given to Choice. Choice Home Warranty reviewed the provided information quickly and notified me of their decision to replace my appliance rather than attempt to repair it.

Been having problems with this furnace for a while. Brian with All South heat and air was dispatched and determined that my furnace needs to be replaced. Choice has agreed to replace it. Good service and they are taking care of me.

Excellent customer service and best home warranty service. Very good turnaround time for service and always have the best technicians available in the area. I have recommended your service to many friends and they have had the same experience. Keep up the great service!

Jamel was very helpful and answered all of my questions. All of the policy details arrived quickly via email. The only complaint I would have is that the phone audio was poor - lots of background noises made it difficult to hear.

Have historically had bad experiences with Home Warranty companies... Really hoped with me spending my hard earned money with your company for coverage that it would be there when I needed it... Especially in these distressing times... I was wrong... Denied... I feel I’ve spend over $1200 for nothing... I work very hard for my money and to feel like you’re not getting your money's worth, it’s a bad feeling for sure .. I will not recommend CHW ...

Cold air was blowing out especially in MBR when thermostat set at 74 degrees. Call for service to Choice Home was prompt in getting a company and technician to answer my service call. I was very impressed with Chosen Comfort Company and technician was so professional and helpful explaining how to help me better understand problem with heat and very attentive and helpful in correcting problem with heating system in my home. I highly recommend Choice Home and Chosen Comfort to family, friends, and neighbors! Thanks so much for your prompt attention in this matter!

The technician (Buzz Services) that came to our house was courteous, quick & efficient. He knew exactly how to fix the problem. He had the necessary part and installed it perfectly, in a short time! Thank you for sending him to our aid.

Water gushing out of lower living area floor drain, toilets losing water level when washing machine evacuated rinse water- at this moment we had a problem. I contacted Choice and they finally got a plumber to contact me for correction of problem, which, turned out to be a frozen vent pipe on roof that stopped venting because of storm closing vent pipe with cap of ice.. Thank you....

On time, very efficient and direct answered all questions. Ordered part on the spot. Made an appointment so he could do the installation. Asked if I had any more questions. Told me to have a great rest of the day.

Very disappointed in their buyout program when an appliance cannot be repaired. For an 18” dishwasher the offer was $246 the replacement, a far inferior model to broken one cost over $800 installed. When I tried to appeal the payout they scheduled an appointment to talk to someone (which took another week) just to be told “that’s the policy” which slowed down the process. I feel that if you have older appliances no matter how high quality they are, the money spent with this company isn’t worth it.

I am not very happy with the experience. Texas has been dealing with a bad weather experience. Temperatures dropped fast and my furnace was not heating. I called you and you were able to send a contractor to check the unit. He found that the control board was damaged and reported to Choice which turned around a denial because it was assumed that the board was damaged by the power roll outs but actually the unit was not heating previous to the loss of power. I would like for you to reconsider the issue and approve the claim. By the way the contractor was very professional and is doing anything he can to solve the problem. The board has been ordered and I have asked him to repair the unit as soon as he gets the board. Please let me know your consideration of my claim. Blas **.

Representative on phone was very nice and respectful. They were able to assist me very quickly and even transferred me for my other issues I called about. Next rep after the transfer was very nice as well. My issue was able to get resolved perfectly.

I had the need to request service on my washer and dryer. From the moment I called to request service, to the gentleman who came to perform the repair, I have been treated with professionalism and care. In a time where customer service is lacking, Choice Warranty is a diamond in the rough. The process is easy and the skill set of the technician is excellent. I needed parts and they were approved with no hassle. I would recommend this company to everyone. They have already saved me the cost of purchasing new appliances.

My service guy took care of business. So far, so good. He was late getting to the house. He called to let me know he had car problems. I was just glad he kept his word and came around 8:00 or 8:30P. He resolved the water heater issue and it's working fine now. Thank you.

Was extremely pleased. Technician came promptly. On Saturday 2/13. He got the heat running but told me the combustion flue was blocked with debris so it was likely the system would fail again. The roofing company sent out someone the same day to clear the flue and heat has worked since until this morning. Should I file a new claim today or contact the vendor who came out last Saturday?