Choice Home Warranty Reviews

The items that are in need of repair are the washing machine, microwave and refrigerator. The repairman came within a few days and assessed the problem and submitted his findings to Choice Home Warranty. He informed me that they will determine whether they will repair the items or whether they will replace items.

So far we’ve had not but positive from the company itself. We have had to wait sometimes a week for a repairman to come out, and then for that said repairman to take another week or 2 to write a claim (Larry’s Appliance repair, Wichita Ks). I do wish that the repairman could repair something the same day, and not have to come back.

Bruce my agent that I spoke to was amazing and really gave me a great pitch. Super excited to work with Choice! I was very displeased with my previous warranty company and I have heard amazing things about choice warranty.

I called and very quickly I had an e-mail with a date and time the technician would be here. I was disappointed with my previous home warranted company which I cancelled to get Choice of. I was pleased to see the quick response.

I am satisfied thus far, waiting to see caliber of company and tech that's comes to repair. I like the ease of setting up an appointment online rather than calling and holding forever. And so far we have had pretty decent techs come out (not all of them.)

Seth ** was very Helpful with helping us find the right policy plan for our home and explained every detail to us and sent the information to us properly and my wife and I would like to thank him for helping a veteran and senior. God Bless

I worked with Jason who was very nice and knowledgeable and answered all my questions. I would definitely recommend this place to everyone. My experience was seamless and I believe that I made the right decision to go with Choice warranty.

The plumber came at 11am almost outside of the promise time (7-11). He is good. It did not take him that long to fix the commode. Water was not staying. He just changed the plunger. The $85 fee is getting to be too high for me. I am disabled on fix income.

I was treated very respectfully. I do wish that I could have made payments regarding the full amount of the policy. The policy fulfills most of what I needed. It would be nice if storm doors could have been added. Have a wonderful day.

Everyone that I have talk to have been very friendly and helpful. So far everyone that has come to do repairs have done the jobs very well, they are friendly, polite service techs. I would recommend Choice warranty to friends and family.

I called in with a list of questions about the Home Warranty and the coverage and costs.. The agent was very helpful.. taking his time to answer and explain all my questions and concerns. If you have any concerns.. call for help

Jarod was very accommodating and knowledgeable. What else could there really be except he is a good salesman and supervisor. I will certainly recommend him to my friends and neighbors! As I told Jarod, your company should give George Foreman a raise, as he is the one who really got me interested in your company!

Scheduling the appointment took over a week with the first appointment being cancelled. The tech that showed up was knowledgeable and did a workaround to keep my A/C on, but then the parts have to be ordered and more cost to get everything fixed. It was my understanding that the warranty covered all repairs and parts. My part was $35 co-pay. Not sure how much more I would have paid if I didn't have CHOICE, but not what I expected at all.

Scheduling of an appointment to have my electric dryer diagnosed and repaired was quick and efficient! Scheduled it on a Saturday and technician repaired it on Monday. Very pleased with the service, attention to detail and follow-up. Would definitely recommend!!

Simon, helped me with my purchase. He made sure that I received the Warranty for the best price available to me. As a widow, I really appreciated his help in making sure that I had the best coverage for the best price.

Reviewed other plans and found this to be superior. Purchased the 6 year plan for the price of 5 years with a lower deductible. Lisa was polite and knowledgeable and provided excellent customer service. Rate my experience a 5. Thanks.

Choice Warranty hardly ever locates me service contractors. They tell me I can find my own and they will reimburse me!! Really. This is not the reason for having their service to begin with. I live in a rural area in a small town. Beware if you do, work goes left unscheduled 90% of the time on what is needed repaired for us.

I have had this Warranty service since July 2020 and have used them 4x. I live in a condo since 2006 and we all know with time things break down. The times I reached out to them they have dispatched excellent technicians that provided excellent service and explained everything they were doing. I even purchased a yearly maintenance plan for my HVAC system. However, with my water heater I was informed that I could pick my own company due to at the time they were unable to find someone due to the height of the Pandemic. I did choose my own and they did not approve my claim for the replacement of my water heater due to the technician not communicating with Choice Warranty before the replacement. I was new at this at the time and it was not fully explained to me. So far this is the only issue I have had with this company. I would highly recommend this company to anyone.

Technician was great! We were quite surprised that Home Warranty does not complete the buying and installation of our microwave, that the technician said had to be replaced. From our discussions with your sales representative when we signed up for the program our understanding was that Home Warranty would make this so easy for us, concerning our home appliances. Now we have to go to a retail store and buy another microwave, and have it installed at our expense. Very disappointing, and we feel we were misled by Home Warranty. All Home Warranty provided was a payment of less than 1/3 of the value of our microwave. Again, very disappointing and not what we were led to believe by the Choice Warranty sales representative.

The tech did a great job. He was nice, professional and timely. He also followed safe distancing, and corona safety standards. He left with his expert opinion. I hope all of you tech were as professional ad he was. Thanks so much for everything.

Gary helped me enroll in Choice Home Warranty and took the time to listen to my concerns. He then did everything in his capacity to give me one of the best packages they have especially after I had a horrible experience with another home warranty company. So far, I am very pleased with the service and the application. Now I know why CHW is rated #1 for 2021. Thanks, Gary P.!

Awesome technician! Was very helpful and explained what was wrong with it. Also ordered a thermostat for the unit. Will come back to replace the thermostat. Technician had to go in the attic to check the unit. Technician showed me how to operate the present thermostat.

I was comparing top three companies in the USA for a warranty package for two homes. Choice outshined them all with with superior customer service and I was connected to a live person on the first call that was able to answer my questions and quoted me the packages on the spot. After offering me the best package for the price it was easy to choose them. I'm looking forward to see how they perform if something happens with any of the covered items in the future.

Israel did a great job, arrived on time, was very courteous and knowledgeable about what what possibly wrong with my garage door opener. He realized the problem right away and fixed it with a quickness. Very glad to work with him and will recommend your home warranty product to friends and family.

I have used other home warranty providers in the past but chose Choice Home Warranty based on the review I read from ConsumerAffairs. I have to say after several claims: garbage disposal replacement, leaking shower/outside faucet, dishwasher/garbage disposal no power - the results: Claim 1 - replaced garbage disposal ok (but they may have damaged electrical?, Claim2 = denied, claimed pre-existing which it wasn't and don't do anything outside the house, Claim 3 - denied - sent inexperienced apprentice (without a voltmeter) who couldn't fix the problem and reported that we must have altered the wiring in the circuit (really? haven't touched electrical in home in 10yrs).

The service technician was going to charge me more but I called Choice and they were able to solve the issue. I recommend reading what’s covered in the contract to help understand everything! I highly recommend using Choice for a home warranty!!! I hope others read this and have a good experience as I did!

Fast and efficient both Choice Home Warranty and the company and the technician. On time and rapid response. Called on Friday and they came to repair the leak on Monday. He identified the cause and repaired the leak right away.

The agent that called after my internet post was very cordial and answered every question without hesitation so I knew he knew what he was talking about. He looked for us and allowed us to take advantage of any discounts. The price was lower than anybody else we looked at and we compared other offers item by item and nothing came close to Choice. So the retirees, living on a limited budget, thanks you for making things easier for us in this hectic world.

Great service from my technician. He explained everything that he was doing. He also cleaned up after his work was completed. He called and arrived early. He was very experienced with my refrigerator brand and my issue. Choice Warranty also responded timely with a technician.

Excellent service, appointment was set up pretty quick. Technician got on time and was always letting me know when he would arrive. Repairs were done right away and A/C unit was up and running smoothly. First time using CHW and so far experience has been great.

Great service, troubleshoot the equipment and replaced what was not working. Did not try to upsell. Very knowledgeable. Would recommend the service. On time and communicated the appointment date and time very well. He did a great job, was on time and professional.

The technician was awesome. He was very professional, he arrived on the date and time stated, and he immediately assessed the problem. We’re currently waiting on parts for him to return to repair the ice maker. I would highly recommend this technician. He is certainly an asset to Choice Home Warranty.

Air Zone was absolutely wonderful. Their tech was very polite and knowledgeable. He quickly identified the problem with my air conditioning unit and fixed the issue. His work was clean and I will definitely recommend Air Zone, Alex and Choice Home Warranty. Thank you..

The service was quick with the customer in mind. The technician was very reliable and on time. Exceeds expectations. I would recommend this service to homeowners. Great job. Keep up the great customer service. I have recommended the service to some of my work friends. They are ready to call. So keep the good work you are doing.

My technician was on time and professional. It was my fault my water heater was not functioning properly and he educated me on my mistake in a friendly fashion. He did not make me feel like I wasted his time.

The person I spoke with was very knowledgeable and helpful. He was a bit pushy but nice. I have had home warranties with other companies and never had any issues. I have never heard of this one so hopefully I’ll have a good experience.

Just purchased a plan for 3.5 years. While the agent was able to provide discount options, but did not sound very friendly or professional. I felt like I was being lectured by a College Professor for not completing a project on time. He even questioned me if I was good with Math as that will help me understand the savings over a period of time. I will wait to see how the services look like, before I look for other options.

We used to be with AHS and many of their representatives were hard to understand and didn't listen to what type of services we needed. I searched for new him warranty and the representative listen took his time to explain what services they offered which was more than the one I had. My husband was truly happy to hear not only better service, better coverage, and better pricing per year. We saved greatly. Changing over a beautiful blessing. My Mother changed as well now my son wants to change.

I'm disappointed and upset that my claim was denied! I specifically called your office on 03/24/21 to confirm that pool filters were covered by my policy. The agent that I spoke with supposedly checked my policy and confirmed. I trusted that he knew his job! Therefore, I continued to open the claim. I then get notification that the claim was denied. His ineptitude cost me $45.00! I will not forget this experience come renewal time.

Denis initially and Azfar ** were professional, knowledgeable, pleasant and caring. The most outstanding associates I have had the pleasure to work with in all my years with CHW. Good evening and thank you.

The technician came in the frame of time scheduled and worked on the latch to my stove until he got a diagnosis of the problem. Although it will be a little bit of time to get the part I'm able to use my oven until the technician returns.

I put in a claim for the washer cause it kept changing time on the cycles. What used to take about one hour to complete is now taking about an hour and a half. The tech didn't do anything to the washer. He claims he could not make out the model no. on the machine. He suggested to call it in again and perhaps you will send another co. to look at it.

Karter was polite and answered all my questions. Just signed up and if the rest of my experience is this good I can’t be any happier. Thank you for the great service so far. I can not think of any more to say.

Because my husband wanted to sign up for your company I did. If it were up to me I would have paid the money not be harassed by another company. Choice called my phone every day, multiple times a day for a week. That was unnecessary!

The person that came to service my heating system explained what was going on with my heating system and gave me recommendations on how to keep it running properly. He was very knowledgeable about how my system operated. I can't think of anything more to say about the person that came over to service my heating unit than to recommend him to work on other jobs for you.

Have had negative experiences before but this time all went well at this point. Made call at 8am approximately. Received service appointment for 11am and finished by noon. Congenial, professional and knowledgeable service person this this time unlike previous experiences.

I had a very good experience with Loay **. He was very helpful and accommodating with my situation. Loay even looked for more ways to save me money as well as arrangement. I really like the month to month contract as well. I am looking forward to being a long life customer.

I used the service 2 times in 3 years, they've always been prompt and have delivered both times, I've been very satisfied with the service. I called on a Sunday the last time and I didn't expect them to respond right away, but they sent a serviceman over the same day, and he done the job. Thank you.

Folks, stay away from this company. They are all about selling the service and DO NOT HONOR THEIR OWN CONTRACT. I purchased their premier program, which promised REPLACEMENT OF MY APPLIANCE OR SYSTEM AND NOT SIMPLY REPAIR. I paid EXTRA for this plan as I wanted to make sure we were covered for anything that might go wrong in the home we had just purchased. Boy did they ever screw me over and they will screw you over too if you enter a contract with them. So, my first claim was on my washing machine. The tech came out right away and determined that the bearings in the machine had gone out and I would need to replace. OK, no worries, right? WRONG. The claim manager told me my machine was WORTH $550., but I had purchased the REPLACEMENT, NOT A CURRENT VALUE PROGRAM.

The person that came over was very nice and said the compressor needed to be changed. He said I would be contacted by Saturday, (he came on Thursday) to see when the compressor might be installed. Well it’s Monday and no communication.

Great person to deal with! Had it fixed in no time and C.H.W. Was great to deal with. I am impressed so far!!. Yes I would definitely recommend to anyone! The contractor did find other issues that they are ordering other parts for because it is relating to the cause.

Billy was helpful in determining root cause of the problem. Was able to get the part the next morning and returned to fix. He was very knowledgeable of the issue and made proper steps to fix in a relative short time period.

My experience with the representative on the phone was excellent. His name is Terry, he explained everything in detail. And made me feel very comfortable with my decision, which was to sign on with the company. Thank you again Terry for all your help!!

A&E was not on time for either trip. Washing machine repairman was here within the time frame promised. On both occasions parts were ordered and the return visit scheduled for four to five weeks out. Washing machine parts are here but return visit isn't until April 12th.

I called about my garage door not working and they got a technician out the next day. And it was taken care of. I am extremely happy how quick and efficiently from start to finish the process was. So far I am very happy with Choice Home Warranty. It has been definitely worth it for me.

I have a LG stove with glass surface and push-button oven system. One of the front surface cooktop stopped working and three of the push-buttons for the oven doesn’t work either. I submitted a claim with Choice Home Warranty and they promptly notified a technician and the issue has been identified. The technician is currently awaiting the parts and will reach out to me after receiving them. This was a very smooth process. Thanks, Choice Home Warranty!

Hello... I am very disappointed in the fact that I had two repairs and both were serviced by one technician on the same day and I had to literally pay for two separate fees like I had two different appointments. On top of that I needed a knob for my dishwasher that was not covered under my warranty. Highly dissatisfied!!!

Button on washer and dryer tub is loud and doesn’t dry very well. The belt on the dryer seems to be slipping. Kettering is a subservient of Dayton. The last time you sent someone from Cincinnati and they said they would return with a part but they didn’t.

Jay with Land K repair came same day and got me fixed up. He was very professional and reliable. The vendor that they sent was a good one this time. I’m had an issue with one in the past but this one was great!

Technician Slava is very professional, PPE in place, very knowledgeable. He explained in detail the issue with our heating system. We would highly recommend CHW for sending someone who is very competent in his field. The company he works with is really first class.

I only called twice about something needing to fix. Our dishwasher broke. They gave me 150 dollars to replace the dishwater. The second time they refused to cover it. I paid over 1K and it was not worth it. Now, after clearly communicating that I will not be renewing the contract with them, they started to charge me month to month fees. Scam. This is a major fraud.

You all have been assigned this ticket since November 2020 and informed me you would cover repairs. I've been waiting since and have had to go without using refrigerator the last 3 months because of the damage the leaking water was causing. Now in March you tell me that you will not cover the part because of a manufacturer problem. Meanwhile my FAMILY has gone without a refrigerator waiting on what we were told back ordered parts. Extremely disappointed and dissatisfied. The lack of empathy expressed and shown for my family has been disheartening.

Took Choice nearly 4 days to find someone to repair a ceiling fan. They wanted me to find and pay full price for the repair. The fan had to be replaced and Choice would only pay $75 for replacement. Least expensive at warehouse store was $125. Big out of pocket expense and it is 3 weeks later and no sign of any reimbursement.

I went to give my daughter a shower and noticed some water on the floor by the walk-in shower. I cleaned it up but it came back. I checked the hall closet where the hot water tank is and.... my worst nightmare... a leaking hot water tank AND it's a Sunday. I called Choice Home Warranty. The recording said that there will be an extended wait due to the COVID situation, so I left my call back number. Since I have panic attacks, I couldn't wait so I called again and on the second ring Brian picked up! Music to my ears! He was fantastic. He took my information and situation and filed a claim as we spoke! It took less than 5 minutes and I even got the email confirmation as we spoke! Now just waiting to a tech to contact me for an appointment. THANK YOU SO MUCH BRIAN FOR HAVING PATIENCE WITH ME.:) Made my day.

Made multiple claims throughout my commitment with Choice. More than not claims were denied for exclusionary reasons. One being hot water heater that failed and the reason for it covering it is they don’t cover holding tanks. Well hot water heater is a holding tank so I was very disappointed with the service and then when I called to cancel my service representative came on the phone and was very short with me and said that there are services are changing but I was never notified that they were changing. When I asked to cancel my service he abruptly hung up on me.

Choice owes me for a hot water heater you never provided after you authorized replacement. Show me that you are customer focused by having top management follow up on this situation. I have sent several memos and no one from management has followed up.

The technician called 15 minutes prior to the scheduled appointment and was prompt & respectful of our time. Choice Home Warranty offered a gift certificate from Lowe’s Store for a replacement refrigerator. We are still Waiting for actual certificate to replace the refrigerator.

This was a simple and great experience. The technician was on time and announced his coming. He obtained approval for replacing the defective garage door opener. He instructed me on the door openers operation and cleaned up the work area. This was a easy and simple replacement process. I would recommend this service to anyone.

It took almost a month to get the water heater fixed. Evidently you don’t have reliable people to tend to our needs. The first person didn’t show up and then finally came. Then it took days and many calls trying to get him to come back. He did not. Then it took days and many calls to get another plumber and he finally came. Andrew found a loose wire. (Not what the first plumber said.) Anyway our first experience was terrible.

In every aspect Choice Warranty has exceeded our expectations. From submitting a claim, time it takes to receive a technician, to resolving the issue. The process has never taken more then 48 hours. Submitting a claim online is so easy and convenient. I highly recommend and will continue to renew with Choice Home Warranty for our warranty needs!

Adam from FN Air Conditioning and Heating came over to fix a problem with my AC unit not turning on. Adam was punctual, very knowledgeable and explained exactly what the problem was after he fixed it. This was an excellent first experience for me using Choice Home Warranty. Thank you.

I think John was my technician, and he was very professional and efficient. He was on time, and fixed my problem in minimum time.. I would be glad to have him as my technician anytime I need service. Thank you.

Plumber sent pics show pipes have leaks. You did not cover the leaks. What’s the sense of having a warranty when you do not cover things that happen with pipes. Totally disappointed and frustrated. I will not be renewing this policy once it expires and will look for new provider.

Technician was friendly, engaging, knowledgeable, skillful. He immediately knew what the problem was traced the malfunction to fried motherboard. He explained what was its function and that it was no longer available or in production. He recommended getting a replacement and even offer to remove the appliance and dispose of it near a junkyard.

The plumber wasn’t coming out to replace the faucet until four days later. There should have been a better response time. Your customers care doesn’t ask if it’s quick enough for the customer. They just book it. Then when you ask for a better time they tell me to call. They don’t do that, because I’m it’s not their job. I canceled the order and replaced it myself. The money I paid for your service is a joke!!! I had a washer machine replaced and I had to pay money out of pocket $100.00 for the same machine. You say when I bought the plan it would be replaced for free. No I had to go hunt for a washer and pay for it and $40.00 for a delivery and do the hook ???? up myself. I was lied to about the service I would receive if I purchase. I will not renew the contract again!!!!

Jack was both punctual and knowledgeable. He diagnosed the problem with my AC unit immediately, and made the repairs to necessary to get me operational again. Air is cooling great now! I would definitely recommend Smith Mechanical Heating & Air!

To hopefully simplify any claims that may be needed following a routine inspection of my A/C system, I contacted CHW to use one of their approved firms rather than a popular nationwide company. The technician CHW sent out was very courteous and more thorough than any of the big chain technicians used before, and he found a problem no one else had noticed that may, or may not, have been a new issue. As hoped, he took care of reporting the failure to CHW, making that step simpler, but the claim was denied. Where we go from here, I do not know.

Courteous, knowledgeable and quick repair by Johnny. Very much appreciated his timeliness and cleanliness. Our claim was handled professionally, quickly and we were fixed in less than 24 hours from our initial call. Would recommend Choice Home Warranty to all our family and friends.

I am very happy with the service Choice provides and the time it takes them to react. I have been with Choice for over ten years if I am not mistaken and I intend to stay. I can think back and I can honestly say you have never let me down either with the scheduling or the job done..

I would highly recommend Choice Home Warranty to all of my family and friends. The technician that came to my home to fix my furnace was knowledgeable, professional and friendly. Thank you choice for contracting with reputable companies. Well done!

Would have given a higher rating, but took a week for tech to come for the repair. Was for refrigerator and did not have one for a week. Had to throw some food away that ruined. Repairman was good and quickly diagnosed the repair and made repair.

I have always had issues with you trying to get service techs. No one wants to work with you here. It always takes weeks for you to find a tech. I almost always have to pay out of pocket which I didn’t do with American Home Shield. I will be going back to them.

Tech was assigned within 24 hrs. He came evaluated the problem. Got ahold of the hot water heater company warranty company and my home warranty company the same day. Everything is scheduled to be fixed this week. The whole ordeal went better than I expected.

I opened the claim on Friday night and. The tech came in Saturday morning. He was scheduled to come between 11 and 4; however the tech came early, which I appreciate. He was thorough and fixed my issue in a timely manner. I am happy with this company.

Excellent professional service in a timely manner. I would highly recommend company to others based on my first experience. I received service right away and issue was resolved immediately. The tech was expert in completing the service and explained the issues at hand. I appreciated doing business with company. I am glad that I chose this company to do business with.

I called Home Choice Warranty regarding a concern I had with my original appointment time being rescheduled several times. The agent immediately addressed the problem, sending out a a company that was available to review my repairs. Overall, the company sent was outstanding, The guy walked me through the problem, fixed it and also cleaned as he worked. Would definitely refer Home Choice Warranty to my friends and neighbors.

I already have recommended him. Took the time to explain and show what he found. I have many techs to come look at AC, he by far was the best. If ever needed again. I wanted the same individual. He gets 2 thumbs up.

Your company responded and set up an appointment quickly. The repairman was very polite... He explained what was wrong and also explained what he was doing as he repaired my dishwasher... Thanks Choice for the excellent service... I will definitely recommend your company to others.

I found the technician to be professional and thorough. He undertook the task and completed it in a very reasonable time. I am very satisfied with the service provided by Choice Warranty and would recommend them highly to friends and Mdm of my family.

I want to take the opportunity to thank the young man that answered my call when I first called in to Choice, his name I believe was Julio **, I sincerely hope I have his name correct. He needs to be commended for taking the time to explain things to me and working with me. If you give out appreciation pins he definitely deserves one. This particular time he sent out someone for my water heater it was water heater plus the first guy was just OK. The second guy was extremely well-versed in his job. Kudos to him. I thank Choice for the latest job done for me, so far I can say well done.

Technician was excellent. Did not like that the company didn't communicate well. Was supposed to come between 7-11 am. Did not come or call. I called them. They stated will come by 1 pm. Didn't come or call. Had to call again. Finally showed around 4 pm. I had to rearrange my entire schedule.

I placed the work order and within a few hours received a tech calling me and showed up the following day. He knows his job. Very professional and friendly and replaced the damaged parts. They were awesome. I have used other people before I got Choice Warranty and this was the best one.

The service tech was great. The coverage of the pump was very bad. You did not cover much of anything. It looks as if all you cover is what I can fix myself. I had better coverage with American Home Shield.

I was very pleased with my call from Igal. He explained the program and my options to get a return on my money if you do not have a quick sale and closing. I pray we do!! But this extra warranty should help!! It is so easy to do and you offer so much for just a small premium from my buyer!

Extremely professional, polite, patient, knowledgeable. I was very surprised with her patience and directing me to the right forms to fill out. Also extremely economical and modern system. No need for AI. Human contact is best in these situations.

The technician that came was really great and thorough. The issue I have is that we our replacement doesn't cover the actual cost of the appliance and we can only buy it at 1 store, who can't get the appliance until the end of June 2021.

Kevin is a professional who knows his job well. He was punctual, efficient and very good communicator. I will recommend his company to my friends and family if they need AC repairs or maintenance. I will call him for my other property too.

Prompt response. The team that came was very professional and polite. Always a great experience with Choice Home Warranty. I was always informed about every step being taken towards fixing my appliance issues. A repair team is always dispatched within one or two days.

I have had two claims in Goldsboro NC, for both claims it took almost two weeks the first was an oven element that I took care of, the next was two leaks in a bathroom, it took you almost two weeks for you to tell me that it was not covered. You have no coverage in goldsboro nc.

First time calling Choice Home and Raff was outstanding! Now waiting on a call from a local plumber. So far, so good! If all goes well, we will extend the warranty. The service person picked up quickly and we had a claim number and email immediately.

Basically said there wasn't anything wrong but it's still not dropping ice. Got a half glass last night and today could only get a half glass. But did say he would put on repair order that it might need a part but I forgot what it was called. So going to try to get ice in a little while and if none comes out will be calling. Repairman was nice and polite. Wore a mask and gloves.

Our sink was barely draining and I entered a claim for someone to fix it. I received a response in less than 24 hours and a visit within 72! No hassle or additional "issues" found. Just straight to the problem and fixed up right away. Thank you!

Kyle from Premium Comfort Solutions was excellent. A part was required to repair our HVAC system. It was during the freezing weather in Tennessee. Kyle was knowledgeable and experienced enough to manage a temporary fix so we wouldn’t freeze to death. He went out of his way to get the part and worked around our schedule to install it. We highly recommend him. Thank you Kyle!

The gentleman that came out to check out my microwave was very efficient and friendly. He was on time and went straight to work to find out the problem with my microwave. He told me that the piece that was broken would cost as much to buy and fix as it would to buy a new one. He submits the claim and Choice contacted me by email and is going to buy a new one to replace my microwave. VERY PLEASED!

Yes, I will recommend a friend because the customer service representative who assisted me was professional, knowledgeable, and nice. She listened to my questions and concerns. In addition, she allowed me to make my own decisions without being too insistent and annoying! She even offered me a better deal that helped in saving hundreds of dollars! She definitely understood my needs as a customer! I just signed up today and I already love the company!

Was quickly assured of previous quote from one year earlier. Disappointed that American Express not accepted. Also, like things in writing, and sent through mail. Phone personnel need to go more slowly and speak more clearly - we are making expensive decisions over the phone.

The technician was great, however, was unable to fix the problem. Have to wait till Monday (2 days from now) to get it fixed as a part had to be ordered. That will make 6 days without hot water, so I'm not very happy. The plumbing co. was extremely helpful, though, that's why the 4 star rating..

Did not uphold insurance contract. Very unhappy. Will not recommend to anyone. I will not recommend. I will not recommend. I will not recommend. Not only that service tech will not recommend you to anyone and will tell about the bad service and failure to pay.

As a realtor and a customer I will never recommend Choice Home Warranty. I missed two days of work for scheduled service and they never showed. It took emails and phone calls and 4 weeks to get someone here to check my water heater. Very disappointed in the customer service and process. I will definitely recommend a home warranty company that allows you to choose your provider and schedule a service call. Lesson learned.

Technician was very prompt, courteous, and professional. He also was very thorough in making sure the dryer worked perfectly. We called beforehand to ask if we could have an earlier time which they were able to accommodate. Highly recommend.

The Repair man was prompt and professional. He was very knowledgeable and transparent. The repair man had to order the part and gave me a two day window on his return, but he returned early the very next day to install the new part. Thank you for your time and prompt repair.

Not at all happy, my unit is 41 years old and not running right so I am forced to go out of pocket to replace it. Not need for insurance at this point. Choice was a disappointment. If unit were to fail completely in mid summer it would take a long time for a tech to get to me because of my location.

Choice Home Warranty is in the process of negotiating how much they want to pay me to replace my washing machine. The first offer that they made is ridiculously low and wouldn't allow me to purchase anything close to what I have. When I spoke with the adjuster, they told me they just make an offer that they don't base it on the size or brand of the item I already have. Brand I can understand, but how can they not look at the size? I also have to wait 9 days to actually discuss this with them because that's their 1st open appointment. As of now, I'm giving the warranty a 2-star rating until I see how things turn out and based on a previous claim.

Technician was on time and well manner. Took the time to make sure that we underwater he were doing and to ask questions at any time. After work was completed the technician give a few pointers on how to keep our garbage disposal fresh.

The technician that they sent out to our home was friendly and courteous. They arrived within the time that was told to us and completed the work on the system that was broken. Would definitely recommend this company to my friends and family.

My furnace went out on Friday afternoon and I filed a claim that day. Choice Home Warranty had an appointment scheduled for me on Saturday. My service was completed quickly and I was connected with a very friendly and professional company.

She helped me understand what went wrong and explained how it was to be repaired. She arrived on time and was very pleasant. Her was professional at all times. I would like to request her again. Her name was Cindy.. I can't say enough about the service. Starting with the phone call to the visit. It was a good experience. Thank you for the customer service. You don't see or hear about that much anymore.

I left another home warranty company after being with them for over 10 years. This is my first service call with Choice and I am very impressed. Thinking I would have to wait a day or more to get a response, it took only a hour to be set up with a company. I contacted the company to get them out sooner. They sent someone the next day! Toilet leak resolved. B-N-R gave excellent service! Thank you Choice!!

Our dishwasher stopped working and it was determined that it could not be fixed and Choice Home Warranty said they would replace it. I believe that the average person would take that to mean that we would get a new dishwasher. What we will be getting is a check for a new dishwasher. HERE COMES THE PROBLEM! The check is for pennies on the dollar for the cost of a new dishwasher. We researched new models, and found the cheapest one available, which still cost more than the amount we will receive from Home Warranty.

Overall experience was good, first contractor that was assigned made up an excuse not to make the appointment that was set up, customer service then rescheduled another contractor who did show up and did a great job and replaced the bad GFI outlet in my kitchen.

Isaac was our technician, he did a great job. He was courteous, polite, respectful, did the job efficiently. If and when we need plumbing service from Sunflower, we will call and ask for Isaac again. If we know anyone else in need of a plumber, we will refer them to Sunflower Plumbing.

The tech called me prior to coming to my home and let me know the approximate time he would arrive. He came a few minutes early. He confirmed the situation. He checked the garbage disposal and the situation. After his diagnosis he was able to remove and replace the disposal.

The technician was very knowledgeable on the AC unit. I was very pleased on how he explained everything to me about my unit. I would highly recommend him to someone else who had or are having issues with their unit.

Repairman was prompt, courteous, professional. He respected us by wearing a mask into the house. Explained everything and what to expect with parts coming in and the repair coming at a later date. Great experience with Jim. Hope the one that does the repair in a couple weeks is the same.

Kurt was very helpful and answered all my questions. The only beef I have is that you don't allow a person to use their checking account to make their payments. I have never understood how a debit card will be accepted but not a checking account. The money comes from the same place. If you don't have money in your account, you don't use your debit card. Makes no sense.

The service we received was excellent, choice home warranty was right on it when we made a claim. They found a tech in our area, and tech contracted us. We set a time. They was on time and told us what was wrong. He called it in and was approved with just minutes. Choice Home Warranty took care of it from there. Only out our 65.00 service fee.

My washing machine broke. Choice had someone come the next business day, they ordered the part and had it fixed within 5 days. Knew exactly what was wrong. Very courteous and prompt. Could not ask for better service! Fantastic service!

The technician was very professional. Arrived when he was supposed to, knowledgeable. Explained to me what he was doing. Cleaned up his mess. He was very friendly and courteous. Showed me part that he worked on. When he needed step stool he asked permission first.

Choice Home Warranty: The young man stated that my rate would be locked if for lifetime @ $420/yr and Service Calls @ $65. He also said it was transferable to the buyer, if I sell my home or to a new property if I move. My policy does not state that. I would like to have that in writing, as promised.

Agent was well informed, personable and polite. You are lucky to have this young man as a part of your team. I worked 30 plus years as a marketing professional, I would have loved to have his skill sets as a part of any team I put together.

Choice get 10 stars but Sears picked up the ticket and they get 1 star. I waited all day for Sears and at last minute they cancelled. But Choice immediately called someone local and had him come to fix it. He was very good and knowledgeable. I would not do business with Sears ever again.

I just signed up with your company and the rep that called me was awesome! I actually ended up buying a plan for my son in addition to the one I bought for myself. I hope that all my future dealings are as delightful as they were with signing up.

In a rural area “Choice” has trouble finding contractors. They did give option to get own contractor in timely manner this time. The locals often aren’t into computer diagnostics & pricing. We worked it out together, but the process is challenging. I am pleased with the outcome.

Dondre ** was very helpful and responsive to my questions. I did not have a very good experience with 2/10 Home Warranty over the past five years so I'm confident with Choice Home Warranty it will be a different story.

Technician and all customer service people were very prompt, professional and courteous with good follow up afterward. Repairs were done very quickly and technician was personable. Someone I would recommend highly. This warranty repair took very little effort on my part to accomplish.

Bought a yr with first amount thrown....dude was very mad when I said no to 5yrs. Almost like he was calling me an idiot! Then next day same situation different dude! I thought I could if got a better deal for the first yr since the first time I called it was only 320.00-

3 claims - all with issues. Poor service and too many exclusions to the policy on what is covered. Contractors all have said they are one of the worst to deal with.

They were personable and friendly as well as knowledgeable. I have interacted with him twice now and he is very good at what he does. I would definitely recommend him!!! Even though he was a bit late in the time window, he called to let me know before he would arrive. Very happy with this service! Thanks!

My home A/C system stopped working. When I put in a claim to your company to have it serviced the claim was denied. After the service tech stated that my system was out of coolant, there was no second visit to my home in order perform a leak check to determine the reason for the loss. I call the company in order to resolve the issue and was passed from person to person ending in no resolution of the issue. I cancelled the policy and stopped all payment to the facility as well as sent letters to the Better Business Bureau, NJ Attorney General, Federal Trade Commission, State Department of Banking and Insurance for predatory practices.

Frances was an amazing salesperson and I'm glad to have him as a rep - 5 stars. I'm very happy with the website, offerings, warranty and price offerings during a sale. I think management maybe pushes sales reps a little hard to potentially hit metrics. But, I haven't worked with CHW before so I can't confirm, nor deny, that there are metrics sales reps need to hit. Still, very satisfied with my call with Frances and he definitely deserves a 5 star review.

They were very helpful and informative. What was covered and what payment options were available to me. I found their prices very fair and the price for a service call and what it covers excellent. I would highly recommend them.

No technician showed up. I called I.Q. Service and was told they had no work order for my address and I was not on their schedule. I called your 888 number and was on hold for about 5 minutes before someone found my records. He said he would take care of it. I.Q. called me back and put me on the schedule. Now I have to wait another week for the circuit board.

My washer and dryer wasn’t working, I made one phone call and got an appointment for the next morning. I was very happy for the excellent customer service. The technician was very nice and knowledgeable. He did left where he was working clean.

The first technician who came to service diagnosed the problem and was searching for the right part to fix the problem and the earliest availability of the part was April 7, 2021. He kept on checking with other technicians. He called me within an hour and said that the required part was available and the other technician would come and install the part. The second technician came within two hours and installed the part. Now my water heater is working well. Thanks to both technicians.

Very pleasant young man, showed, and explained everything he was doing, and why. Extremely professional, and knew what he was doing. Very nice to have the AC working properly again at this time, as we have a warm period in Florida right now. Many thanks.

The serviceman was prompt and very courteous. Had to order parts and they came in a couple of days and he immediately called me. He worked very carefully. Very happy with his service. This was hard work, a double Jen-Air built-in oven.

Good services. I call and they find some for the next day to fix my problems. Company they find for me call we set the time, they to my house in time and fix everything that need it to be fix. Thank for helping me with my problem.

Durham construction plumbers were great. Clean and efficient. Arrived on time and did a great job. I had to request a change from Mr. Smith’s plumbing because they did not seem to want to do the job. But was very pleased with the prompt response and courtesy of Durham Plumbing.

Updated on 03/27/2021: My microwave control board is very loose because of small plastic prongs that are designed to secure the control board are broken due to the many, many times it is used during the normal use of the microwave. CHW won't repair this even though my plan says it is covered. Under section D9. of my plan is says built-in microwave included: all components and parts, except: excluded: doors – hinges – handles – doors - door glass – lights - interior linings – trays - clocks - shelves - portable or counter top units – arcing - meat probe assemblies - rotisseries.

Technician and Customer Service were both excellent and expedient. I would definitely refer Choice Home Warranty to a friend or family member. The cost for an annual contract is definitely worth the money with today’s cost to replace and repair household appliances, plumbing, and electrical equipment.

Our seller purchased a Choice Home Warranty for us when we bought their home. We have used them twice already and both times, when they couldn't find a repairman immediately, we were allowed to choose our own and have been reimbursed promptly! We will definitely renew the warranty when it expires.

The technician that you was sent was a great guy. The customer service people that I talk to good people. I did expect a little more on payment but the biggest issue I had was the 30 day turnaround for payment that seemed extreme to me.

I am very pleased with this home warranty so far. Filing a claim is easy - you can do it online. They schedule someone to come out typically within a couple of days. In my experience, the technicians know what they are doing and they are professional. CHW determined that my washing machine needed to be replaced, so they sent me a check, which although it wasn't enough to buy a new replacement at least was sufficient to pay for half. For my garbage disposal, they also replaced it and the process both times was very easy and hassle-free.

CHW was fast to process the claim. The tech team was quick to schedule an appointment but it was a week out. Good reputable service. I was ok to wait b/c of this, better than the alternative of a non-reputable service that is quick to respond but whom you have never heard of nor know if they are fully legit.

Extremely quick response by both Choice and the repair technician, Rapid diagnosis of the problem, returned after hours with the part to complete the repair. I know that all Home Warranty companies are the same but Choice is the least expensive and meets or exceeds the competition.

Today I set up a new policy with Choice. It was an easy transaction and the rep was knowledgeable, easy to talk with, and not too pushy. The terms were good and competitive, and the payment options were acceptable. Looking forward to dealing with Choice; hopefully, I hope I never have to deal with a problem in my home.

Fast, affordable and a great tech was sent out. I had all my locks rekeyed on my new home and the locksmith sent was very polite and worked fast. He also cut us two additional keys. Very happy with the service and contact from Choice Home Warranty during the process.

The appointment was set for Friday, however, Mr. ** happened to be in the neighborhood and called to see if it was ok for him to come Thursday. He got here, diagnosed and fixed the problem quickly. I was happy with the results.

The Technician was on time and did a really good job. The thermostat was broken and a part in the door. He was able to repair both with parts he had on his truck. He was very informative. Showed me was needed to be done.

Fixed condenser in air and heating unit. Work was done within 24 hours. Company that came out was fast, efficient and fast. It was very easy and smooth to deal through the whole process. I am very happy. I hope all transactions go this smoothly if I need again.

Eddie with Sussman Plumbing was great. Quick, experienced and professional. Choice Warranty answered, and arranged help quickly. I am very pleased with both. I would recommend both companies. Since I am a widow I no longer worry about my home systems breaking down.

Eon from Phoenix HVAC was knowledgeable and scheduled appointment promptly for next day. They had a cancellation same day and called me if I was available. Technician was on time and quickly diagnosed the problem. He is still working on the problem. Will get back to me.

Jack's plumbing came out and did an excellent job on my son's toilet and his faucet in his shower. Mr. Jack was very nice and professional. He came in and got the job done. I highly recommend him for any future plumbing jobs!! Thanks Mr. Jack.

Last week my fan motor took a crap in my outside unit for AC and then Sunday my washer decided to self destruct and they are giving me money towards a new unit. They make their decisions quick so you aren’t down for a long period of time. I highly recommend them!

We called Choice Home on Wednesday evening and Patton’s Renovation in Gonzales scheduled between 7-11 the next morning. Technician was on time, showed us how to take care of the issue if that happened again and completed the task before 8:30. I’d gladly recommend Patton’s Renovation out of Gonzales to anyone. The owner or manager called back letting me know if I have any trouble, don’t hesitate to call back. Remarkable service.

The technician, despite denials of my claim before approval, was great about coming back to make repair after initial denial. Dealing with call center was awful. There were frequent dropped calls and long wait times. One call representative didn’t even understand my contract and initially said I didn’t have coverage of the broken item. As a new customer, I now fear I chose the wrong home warranty company.

Very pleased with how fast they were to get a Tech out to see our wall oven problem. The Tech was very professional. I am now waiting to hear back about whether they can find a part as it is an older model.

Frig work order turned in Mar 4th. Said he would order part and be back Sat 6th. It has been 17 days. Has not called. Your company had problems also. Had a Sears tech here Mar 24th. Fixed the problem in about an hour. Excellent tech. Very knowledgeable about Frigs. The first tech could only cuss every word in the book. He had no idea where he was. I was a sailor for 12 years and didn't hear that kind of language. I think he was on SPEED

For the most part, you are responsive in a timely manner. My chief complaint is lack of communication either by phone, text or email. This is very aggravating. My other complaint is the companies you choose are mostly out of town.

I needed a home warranty and looked at others, but Adam was extremely helpful and answered all my questions. He explained all the benefits of his company and their services. I ended up buying their services for 6 years! Awesome to deal with!

Outstanding response, even on Sunday! Professional and fast response to my own refrigerator. Service tech responded quickly and resolved problem on first visit. With experience being with two other Home Warranty Companies in the last 4 years, I have found a real winner with Choice Home Warranty - Hands Down!!

I have been using Choice Home Warranty for a little over 2 years. I am happy. I have always had extended warranties from the individual stores I purchased my appliances from and when the last 5 year one ran out I decided to try Choice Home. Only 1 number to call for repairs. Their response time is equal to the individual stores and getting in the parts is about the same response time. But they have repaired every appliance that broke down. They have honored the contract. They have quickly set up times for the technicians to come out. Every appliance has been repaired to my satisfaction. We all want same day repairs but that is history but they do an excellent job and all the people I have spoken to or have had come to my home are very polite and have practiced Covid Safe precautions.

We had a garage door problem. When we signed up for our second contract with Choice, the salesperson PROMISED that the door would be fixed. Several companies were sent out between the first contract and the second contract. Finally they sent a technician who actually knew what the problem was. Claim ** And Choice refused to cover it! We paid $100.00 to fix the problem, plus the $45.00 co-payment. The reason we didn't protest is because my husband was diagnosed with 2 types of skin cancer right after this and our priorities were with his surgery.

This Service it’s a must have service. I’m so happy I’m with you guys. I’m retired on a fix income. I have to plan to fix are take care of problem. When it happens Choice Warranty there to help out. I can sleep at night. Thanks you guys for your service.

Technician assigned by case manager, Lydia **, from Global Appliance Repair was awesome. Quick, attentive service. Special thanks for Lydia for making it happen. I appreciate her taking the time to understand the nature of the repair and offer assistance in resolving the claim. Good work Choice Home Warranty!

Technician called to say he was on his way and arrived within the time frame of the appointment. He was very courteous and efficient. He completed the job in record time, cleaned up when he was finished. I also appreciated the fact that he wore a face mask and shoe covers.

Anthony was helpful in explaining, courteous, spent time with me in offering options. Choice Home was recommended by my brother who has policy with Choice Home and is happy. Anthony gave me similar deal as my brother. Since I am new member so I personally have no experience with your services yet.

Always there to help without hesitation. I find them to be friendly, warm, and respective to the consumer. Yes, l would recommend them to a friend, and have done so several times in the past. Added PLUS, the price of the policy is GOOOOD!!!!

Great experience, good job, the salesman was very knowledgeable of the product, and explained every area, that I wanted explained to me, the price was a little high but still a good deal, would recommend to my friends. Good job.

I was very satisfied with the technician but I was VERY dissatisfied with the treatment from Choice Home Warranty. Your service is awful! I was put off for a very long time then told it wasn't a priority. It was a priority to me. I should not be told to find someone on my own when I pay you every month to do just that.

The process of getting a technician to my property was quick and efficient. However, the amount of money offered to replace my appliance would not even be enough to buy the cheapest machine let alone replace the Maytag that I had.

I never had a problem when I call for something and the people at the company that are really nice and helpful. Thank you for being a great company and being there for their customers. I would tell friends and family about Choice Home Warranty.

Sheri ** is the best rep I have ever worked with. I am a Realtor at Remax. Other home warranties wiggle out of repairs. Replaced my dishwasher that was not working at all. Has also done other work on my home.

Usually I don't have no problems with CHW but this time after my water heater was put in I was having issues with it. It all came down to the heating element was broken in 2 and CHW wouldn't cover it. I had to pay $85 after I was told by a CHW worker it was still covered when it was first installed.

Roger ** knew what I needed for my new property & how it would work for MY needs now & a year from now. Also offered discount for seniors, VETS, & others. I've used other warranty companies before & this is the same policy at a better price.

You guys are awesome! Keep up the great job, everything went smoothly, better than expected, very professional, you came early and took care of business right away. Keep up the great job. God bless you all.

Had an incident. Called them every day. 8 days, they didn't send anyone out. Got every excuse in the world. No resolution. Won't refund premiums. Customer svc just paid lip service. Hung me out to DRY!

I have a claim and called and spoke with Joy. She was very professional. Handled the claim fast. I will be telling my friends about Choice Home Warranty. If they are looking for a home warranty to be sure and call Choice Home Warranty.

My salesperson, LaTasha **, was personable, knowledgeable, and followed up with appropriate information. She was a pleasure to deal with. I emailed her several times with questions related to the purchase of my policy and she was able to guide me to the best program that would fit my needs. She was never "pushy" and always friendly.

The drain service was excellent. He showed up as scheduled and did a good job fast and efficiently. However, you booked him five days in the future for a stopped up toilet. That is not my opinion of good service.

Gentlemen, was very helpful. Being a Veteran and being disabled. He put together a nice plan that let us save on the budget but not lose any coverage from our other service provider we have had for 15 years. Although we haven't used any of these services yet. I will be updating and reviewing them if and when we do use them for the 1st time. Cheers.

I am completely satisfied with the care I received. However I have one question.... Why do I have to work through Lowe's gift cards? I found the exact same dishwasher that I have at another appliances store. That would save me over $100.00... Please respond... Thank you.